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Aspire 4740/4740G Series Service Guide

1. llc 152 External Mouse FAME sr 5 vga nh rad c b OY dos a ned doro KAY 153 ONE Fal BSc utat tr d e eau Eb Hie du a dee ERN 153 Intel tme DOPEODIGImiS uo dme EE HIPAG NIKA Ee oed ng Leake 154 Undetermined Problems LLL aaa aaa aa aaa aaa aaa aaa eee nes 154 POS COGS haaa dts ole tod LET WZA AA R Wise ed Ge hee Seta Be Ea eed 155 Jumper and Connector Locations 161 WO EN maw MAKAKAYA Ac Dan A de Re ST NTE wena bee ae 161 BOROM VIEW 309 bint ale LALAKAS aD a ated ead a V Leren eie 162 Clearing Password Check and BIOS Recovery aaa anna a 163 Clearing Password Check 2 163 BIOS Recovery by Crisis Disk LLL Lua aaa aaa aaa aaa 164 FRU Field Replaceable Unit List 165 Aspire 4740 4740G Exploded Diagrams aaa aaa aaa aaa aaa 166 MEN MOCUJE maa ee bega nere fe Wn od Pubes ach oh eee 166 Aspire 4740 4740G FRU List aaa aaa aa aa aaa aaa wadi 167 SUE LE zwei asa ar Nose AN er 176 Model Definition and Configuration 178 cali ci MICI Terr 178 nielmcoascM r m 184 Test Compatible Components 199 Microsoft Windows 7 Environment Test a 200 Online Support Information 205 Index 207 Table of Contenis System Specifications Features Below is a brief summary of the computer s many features Operating System Genuine Windows 77M Platform Intel amp Core i7 processor Intel Core i5 processor Intel Co
2. a 103 LCD Module Reassembly Procedure 0 eee nes 104 Replacing the MIC Module 0 000 ccc eee eee 104 Replacing the Antennas 3 93 9 93 ww hod ra gle dade Soa paw Sa eee 105 Replacing the LCD Panel 0 0 cc eens 108 Replacing the Camera Module 0 eee 110 Replacing the LCD Bezel 0 ccc eee eens 111 Main Module Reassembly Procedure 00 eee eee 112 Replacing the CPU 1 nee eens 112 Replacing the Thermal Module 0 0 cee eee eee 113 Replacing the RJ 11 Port a 114 Replacing the Mainboard a 115 Replacing the Bluetooth Module aaa aaa aaa aa eee 116 Replacing the Modem Module ellen 117 Replacing the USB Board a 117 Replacing the Media Board 4 2 pasama PANANDANG ee eee da es 118 Replacing the TouchPad Bracket AA 120 Replacing the Finger Print Reader 0 0 00 aa cee ee eee 120 Replacing the Upper Cover a 122 Replacing the LCD Module 5 2 23 935 SERRE Khan DERE ur Raw GA EG hake 125 Replacing the Speaker Module lille 128 Replacing the Keyboard s acr aeg AA evadat a eb dor ive de Sees det 129 Replacing the Switch Cover llle 130 Replacing the Hinge Covers 0 aaa aaa aaa aaa aaa aaa ees 132 Replacing the ODD Module lel 133 Replacing the Hard Disk Drive Module a
3. 70 Chapter 3 8 Completely remove the Antenna from the cable channel pm amp PRE Chapter 3 71 10 Remove the two 2 securing screws from the left LCD hinge 11 Remove the two 2 securing screws from the right LCD hinge 12 LCD Module LCD Module M2 5 5 1 RA p s r lk had EUN MAE Lo ems mae Seay ir REM PP i 2 A Bl Na Te a Chapter 3 12 Peel back the foil tab from the LCD Hinge as shown 13 Carefully remove the LCD Module from the chassis Chapter 3 Removing the Upper Cover 1 See Removing the LCD Module on page 69 2 Turn the computer over Remove the fifteen screws on the bottom panel Upper Cover M2 5 10 10 red call out nins Upper Cover M2 5 5 5 green callout Jip 74 Chapter 3 3 Turn the computer over and disconnect the three 3 FFC cables from the mainboard Unlock the connector and disconnect A as shown Unlock the connector and disconnect B as shown M PY EF JUS TC PPS n n RC S AMET KANE 7 Foe Ke Am Maga unt pr D Chapter 3 19 WARNING Care must be taken when removing the Upper Cover from the Lower Cover to prevent damage or stress to the surface 4 Pry apart the left side of the Lower Cover as shown and lift the rear edge of the Upper Cover upward u 5 Ease the lower casing outward to clear the securing clips and pry apart the right side as shown Lift the
4. This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources will require a user i d and password These can be obtained directly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Traveler s Warranty ITW Returned material authorization procedures An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Appendix C 205 206 Appendix C Antennas 102 Battery Pack 50 BIOS Utili
5. Screw List Switch Cover M2 5 3 4 86 PAA02 002 Wisi e spe SpeakerWodue Masa 8 femme fico Mode Mass 8 femme o e 5 tao O Chapter 3 62 USB Board M2 5 3 86 PAA02 002 Chapter 3 Removing the Hinge Covers 1 See Removing the Battery Pack on page 50 2 Remove the two 2 screws from the Hinge Covers 3 Slide the covers off the hinges in the direction of the arrows IMPORTANT T he left and right Hinge Covers are shaped differently and marked L and R on the inside Ensure that the correct cover is used during reassembly Chapter 3 63 Removing the Switch Cover CAUTION Using tools to remove the Switch Cover may cause damage to the outer casing It is recommended that only fingers are used to remove the Switch Cover 1 See Removing the Battery Pack on page 50 2 See Removing the Hinge Covers on page 63 3 Locate and remove the six 6 securing screws on the bottom of the computer Switch Cover red callout Switch Cover green callout 4 Turn the computer over and open the LCD module to expose the Switch Cover IMPORTANT The LCD module does not fully extend Damage will occur if you attempt to extend the LCD module beyond the manufacturer s design 64 Chapter 3 5 Push the Switch Cover downward 1 and lift the leftside of the cover upward 2 to release the securing pins WE 2 T E Nga a Ld a ia 1 4 n A 6 Lift th
6. BATTERY SANYO AS 2007A LI ION 352P SANYO 6 BT 00603 041 CELL 4400MAH MAIN COMMON NORMAL TYPE BATTERY SONY AS 2007A LI ION 3S2P SONY 6 CELL B1 00604 024 4400MAH MAIN COMMON NORMAL TYPE BATTERY PANASONIC AS 2007A LI ION 352P BT 00605 020 PANASONIC 6 CELL 4400MAH MAIN COMMON PSS BATTERY SIMPLO AS 2007A LI ION 352P PANASONIC BT 00607 015 6 CELL 4400MAH MAIN COMMON PSS BATTERY SIMPLO AS 2007A LI ION 352P LGC 6 CELL BT 00607 019 4400MAH 2ND COMMON BATTERY SIMPLO AS 2007A LI ION 3S2P SAMSUNG 6 BT 00607 034 CELL 4400MAH MAIN COMMON SDI 2 2MAH F TYPE CPU PROCESSOR zm CPU INTEL CORE 15 520M 2 4G 3M KC 52001 DM LATTER P CPU INTEL CORE 15 540M 2 53G 3M KC 54001 DM P CPU INTEL CORE 17 620M PGA 2 66G 4M KC 62001 DM P CPU INTEL CORE I7 DUMMY CFD ARD KC CLKO1 00 1 HDD HARD DISK DRIVE ADAPTER HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS KH 16001 042 Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400RPM 160GB MK1655GSX KH 16004 006 LIBRA SATA LF FW FGO11J HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 KH 16007 024 Panther B SATA LF F W C60F HDD WD 2 5 5400RPM 160GB WD1600BEVT 22ZCTO KH 16008 022 ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400RPM 250GB ST9250315AS KH 25001 016 WYATT SATA LF F W 0001SDM1 Chapter 6 167 HDD TOSHIBA 2 5 5400RPM 250GB MK2555GSX KH 25004 003 LIBRA SATA LF F W FG001J HDD HGST 2 5 5400RPM 250GB HTS545025B9A300 KH 25007 015 PANTHER B SATA LF F W C60F HDD WD 2 5 5400RPM 250GB WD2500BEVT 22ZCTO K
7. Buffer Memory O Buffer Memory O Interface Applicable disc format Loading mechanism Power Requirement Input Voltage SATA Applicable media types Writing Confirms to DVD R Version 1 2 and DVD RW Version 1 3 DVD R DL Version 1 0 DVD R Version 2 0 DVD RW Version 1 2 DVD R DL Version 3 0 Reading DVD single dual layer PTP OTP DVD R single dual layer DVD R single double layer DVD RW CD ROM XA Photo CD Multi session Video CD CD I FMV CD Extra CD Plus CD R and CD RW Drawer Solenoid Open Tact SW Open Emergency Release draw open hole DC 5 V 5 Chapter 1 Super Multi Combo Module continued Vendor 8 model name 8 model name HLDS GT10N Sony AD7580S M With CD Diskette With DVD Diskette With CD Diskette With DVD Diskette Specification Transfer rate MB sec Sustained Sustained Sustained Sustained 3 600 KB s 24x max 11 08 Mbytes s 8x 1 571 typical 10 993 typical Applicable disc formats DVD ROM DVD Read 47GB Single Layer DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 8 5GB Dual Layer DVD Video DVD Audio SACD Hybrid DULCE UDF DVD DVD R DVD R DL DVD R 3 95 GB DVD R Authoring DVD R Multi Border APRA a sag DVD RW DVD R DVD R DL DVD R Multi Md Session DVD RW DVD RAM V1 0 DVDRAM 4 7GB Ver 2 1 for General read 4 Ve De ASS write DL 8 5GB Ver 3 0 CD Read DVD RW CD DA CD ROM Mode 1 CD ROM XA Mode 2 Form 1 and Mode 2 Form 2 CD i
8. m 5953 AA ANM 207588 task INTO perio A PAN ESA ay YW LE u GNE x Epas 2 mi WAW ia amp i wi AMBURGAE 1177522 RA AY nmi 3 ZE e i 5 Reattach the tape and reconnect the Bluetooth cable to the Bluetooth Module 116 Chapter 3 Replacing the Modem Module 1 Connect the modem cable as shown 2 Replace the Modem Module on the Mainboard far sanki sa ji aur AD 3 Align the screw sockets and replace the two 2 4 Secure the Modem cable in place with the screws adhesive tape Replacing the USB Board 1 Insert the USB Board into the casing ensuring that 2 Run the cable along the casing and insert it into the the USB Port is accessible through the case FFC connector TI gi a LEES o D A ka uU B Lan te de EL zbie 4 uL ut E E aA Chapter 3 117 3 Lock the connector and press down on the FFC cable to secure it on the casing Replacing the Media Board WARNING Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface 1 Place the media board in the upper case 2 Replace the two 2 securing screws as shown 3 Adhere the FFC to the upper case as shown 118 Chapter 3 Chapter 3 119 Replacing the TouchPad Bracket 1 Place the TouchPad in the casing 2 Replace the two securing screws Ii pe 3 Replace the FFC and close the locking latch 4 Run the cable
9. A _ a ae Chapter 3 125 IMPORTANT Run the cables as shown to avoid trapping when the Switch Cover is replaced 7 Ensure the cable is pulled completely through the 8 Run the Antenna cables along the cable channel casing as shown using all available cable clips LEE LEGIS EE EIE EE La a dg Burt ETE HE MAILI 126 Chapter 3 IMPORTANT Run the cables as shown to avoid 9 Replace the two 2 pieces of adhesive tape to trapping when the Switch Cover is replaced secure the cables in place e jum Lim m 10 Run the Antenna cables along the cable channel 11 Pull the Antenna through the casing into the as shown using all the available cable clips WLAN bay as shown Chapter 3 127 Replacing the Speaker Module 1 Align and replace the Speaker Module in the lower IMPORTANT Run the LCD cables over the Speaker case Module as shown to avoid trapping when the Switch Cover is replaced 3 Replace the adhesive tape to secure the LCD cables in place 128 Chapter 3 Replacing the Keyboard 1 Place the Keyboard on the Upper Cover face up 2 Insert the Keyboard front edge first into the Upper and reconnect the FFC cable to the Mainboard Cover as shown Ensure that the five 5 tabs are correctly seated e Chapter 3 129 Replacing the Switch Cover 1 Place the Switch Cover on the Upper Case as 2 Press down both sides of the Switch Cover to snap shown it into place 130 Chapter
10. Built in KB Failure 141 EasyTouch Buttons 151 Fingerprint Reader 152 Internal Microphone 144 Internal Speakers 142 LCD Failure 141 MediTouch Buttons 151 No Display 139 Other Failures 153 Power On 138 Thermal Unit 152 Touchpad 142 USB 149 WLAN 150 Undetermined Problems 154 USB Failure Rightside 149 utility BIOS 29 37 Windows 2000 Environment Test 200 Wireless Function Failure 150
11. CD i 4 7GB Ver 1 2 Rev 1 0 2 0 3 0 Bridge Video CD MPEG 1 Karaoke CD Photo DVD RAM 1 46GB side 4 7GB side Ver CD Enhanced CD CD Plus CD Extra itrax 2 2 CD CD Text UDF CD CD R and CD RW DVD R 4 7GB Ver 1 3 DL 8 5GB Ver 1 1 DVD Write DVD RW DVD Data 8 Video 4 7GB Vol 1 Ver 1 3 CD Read CD ROM Mode 1 data disc CD DA CD ROM Mode 1 CD ROM XA Mode 2 CD ROM Mode 2 data disc Form 1 and Mode 2 Form 2 CD i Video CD ROM XA CD I Photo CD Multi CD CD Text Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read amp write CD RW Conforming to Orange Book Part 3 read amp write Loading mechanism Drawer Solenoid Open Tact SW Open Emergency Release draw open hole Power Requirement Input Voltage DC 5 V 5 Chapter 1 23 Blueray Combo Drive Manufacturer and Model Sony NEC Optiarc BC 5500S AR Type Drawer loading Interface SATA Data Transfer Modes PIO mode DMA Ultra DMA33 Buffer Memory Size 4 5 MB Maximum Write Speed 11 Mbytes sec Maximum Read Speed 9 Mbytes sec Formats Supported Head BD Video 12cm Single and Dual Layer BD ROM 12cm Single and Dual Layer DVD Video 8cm 12cm Single and Dual Layer DVD ROM 8cm 12cm Single and Dual Layer Multi Boarder Multi Session CD Write CD R Media 48x 40x 32x 24x 16x 8x Mitsubishi Verbatim Taiyo Yuden Mitsui Ric
12. Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem 1 Remove and clean the failed disc 2 Retry reading the CD or DVD d Test the drive using other discs e Play a DVD movie f Listen to a music CD If the ODD works properly with alternate discs the original disc is probably defective and should be replaced 3 Turn off the power and remove the cover to inspect the connections to the ODD See Disassembly Process on page 48 a Check for broken connectors on the drive motherboard and cables b Check for bent or broken pins on the drive motherboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Replace the ODD See Disassembly Process on page 48 148 Chapter 4 USB Failure Rightside If the rightside USB port fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs o He assemble the USB B cable to M B Check USB B to MIB cable swap USB B Check and USB cable USB B and cable swap MiB Modem Function Failure If the internal Modem fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs RJ 11 y ellcannected Connectituell Connectitwell om Replace Modem ca
13. 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode Chapter 1 Left View DC in jack Connects to an AC adapter 2 2 Ethernet RJ 45 Connects to an Ethernet 10 100 1000 based port network 3 External display Connects to a display device VGA port e g external monitor LCD projector USB 2 0 Connects to USB 2 0 devices 5 HDMI HDMI port Supports high definition digital video connections Line in jack Accepts audio line in devices e g audio CD player stereo walkman mp3 player Microphone jack Accepts inputs from external microphones D Headphones Connects to audio line out devices 9 speaker line out e g speakers headphones SPIE jack with S PDIF support Sz Multi in 1 card Accepts Secure Digital SD MultiMediaCard reader MMC Memory Stick MS Memory Stick Pro MS PRO and xD Picture Card Note Push to remove install the card Only one card can operate at any given time 8 Chapter 1 Right View Connect to USB 2 0 devices e g USB mouse ec USB camera Optical drive Internal optical drive accepts CDs or DVDs Optical disk access Lights up when the optical drive is active indicator 4 Optical drive eject Ejects the optical disk from the drive button Emergency eject Ejects the optical drive tray when the computer is hole turned off Note Insert a paper clip into the emergency eject hole to eject t
14. 3M CPU Intel Core i5 540M 2 53G 3M CPU Intel Core i7 620M PGA 2 66G 4M INTEL Ci3330M INTEL Ci3350M INTEL Ci5430M INTEL INTEL INTEL Ci5520M Ci5540M Ci7620M Finger Print Authentec AES1610 Authentec AES1610 HGST N160GB5 4KS HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F HDD HGST 2 5 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F W C60F HGST N250GB5 4KS HGST N320GB5 4KS HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF FW C60F HGST N500GB5 4KS HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F N160GB5 4KS HDD SEAGATE 2 5 5400rpm 160GB ST9160314AS Wyatt SATA LF F W 0001SDM1 N250GB5 4KS HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS Wyatt SATA LF F W 0001SDM1 N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS Wyatt SATA LF F W 0001SDM1 N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS Wyatt SATA LF F W 0001SDM1 N160GB5 4KS HDD TOSHIBA 2 5 5400rpm 160GB MK1655GSX Libra SATA LF FW FG011J N250GB5 4KS HDD TOSHIBA 2 5 5400rpm 250GB MK2555GSX Libra SATA LF F W FG001J N320GB5 4KS HDD TOSHIBA 2 5 5400rpm 320GB MK3263GSX SATA 8MB 68P LF F W FG020J N500GB5 4KS HDD TOSHIBA 2 5 5400rpm 500GB MK5055GSX Libra SATA LF F W FG001J N160GB5 4KS HDD WD 2 5 5400rpm 160GB WD1600BEV T 227CTO ML160 SATA LF F W 11 01A11 N250GB5 4KS HDD WD 2 5 5400rpm 250GB WD2500BEV T 22ZCT0 ML160 SATA LF F W 11 01A11 SEAGATE SEAGATE SE
15. 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN NSM8XS 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN 195 Appendix A N NSM8XS N McAfee 5in1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN NSM8XS 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N McAfee 5 in 1 Build in 3rd WiFi 1x2 BT 2 1 BGN KE NSM8XS BN kali 5 in 1 Build in 3rd WiFi 1x2 BT 2 1 BGN N NSMEXS N McAfee BT21 baa fa a la N nemes N We fee Sin7 Bul
16. 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 354G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 354G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 432G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 432G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 332G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 332G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 434G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 354G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 Appendix A Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand Appendix A gt gt U AS4740G 334G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 432G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 1 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 622G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 542G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 1 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 622G
17. 87KS BLACK FRENCH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 044 STANDARD 87KS BLACK HUNGARIAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 048 STANDARD 87KS BLACK NORWEGIAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 049 STANDARD 87KS BLACK PORTUGUESE TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 052 STANDARD 87KS BLACK SPANISH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 056 STANDARD 87KS BLACK TURKISH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 053 STANDARD 87KS BLACK SWEDEN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 051 STANDARD 87KS BLACK SLO CRO TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 047 STANDARD 87KS BLACK NORDIC TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 040 STANDARD 87KS BLACK FR ARABIC TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 060 STANDARD 87KS BLACK US W CANADIAN FRENCH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 036 STANDARD 87KS BLACK BRAZILIAN PORTUGUESE TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 037 STANDARD 87KS BLACK CZ SK TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 046 STANDARD 91KS BLACK JAPANESE TEXTURE ODD SUPER MULTI DRIVE MODULE 6M PLR02 00 1 ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X KU 00801 035 TS L633C LF W O bezel SATA HF Windows 7 DVD RW DRIVE ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X KU 0080D 04 GT30N LF W O bezel SATA HF Windows 7 8 ODD S
18. BIOS Flash Utility The BIOS flash memory update is required for the following conditions New versions of system programs New features or options Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM NOTE If you do not have a crisis recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function Chapter 2 37 DOS Flash Utility Perform the following steps to use the DOS Flash Utility 1 Press F2 during boot to enter the Setup Menu 2 Select Boot Menu to modify the boot priority order for example if using USB HDD to Update BIOS move USB HDD to position 1 Information Main Securit Item Specific Help Boot priority order Use t or cho to select 2 USB FDD a device then press DEO Hitachi HT 5545050B9A300 lt F5 gt to move it down the list or lt F6 gt to move 5 USB CDROM it up the list Pres
19. Boot Block Steps for BIOS Recovery by Crisis Disk ENER 164 Before doing this one Crisis Disk should be prepared ready in hand The Crisis Disk could be made by executing the Crisis Disk program in another system with Windows 7 OS Follow the steps below Power Off failed system Attach a USB floppy drive to the failed system Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flash failed system In the power off state press and hold Fn Esc then press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed systems When the Crisis flash process is finished the system restarts with a workable BIOS Update to the latest version BIOS for the system using the regular BIOS flashing process Chapter 5 FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of Aspire 4740 4740G Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number cod
20. Carrier 5 Lift the HDD out to remove 58 Chapter 3 Removing the Optical Disk Drive M odule 1 See Removing the Lower Covers on page 52 2 Remove the screw securing the ODD module o EE z j 09200 or 99 eo 0600290 lb bp ag LA LN aa ODD Module M2 5 5 65600200 asana E Chapter 3 4 Remove the two 2 screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module step Ste Guanity Screw Type ma UA p 5 Insert a pin in the manual eject hole of the ODD bezel to eject the ODD tray D 1 p a 6 Press down on the locking latch to release and remove the ODD bezel 60 Chapter 3 Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Y Y Remove Remove Function Board Speaker Module Y Remove LCD Module Upper Remove Lower Cover Upper Cover Cover v v v v Y Remove Fin i Remove Remove Remove emove gerprint Reader Media Board USB Board Modem Module Bluetooth Module i Remove Remove TouchPad Bracket Mainboard Y Y Remove Remove RJ 11 Port Thermal Module Remove CPU
21. Crisis Recovery PEI MEMORY INSTALL PE a Simple Memory test PEL RECOVERY MEDIA NOT FOUND PEI 86 Recovery image notfound PEL RECOVERY LOAD FILE DONE PEI 87 Load Recovery Image completed PEL RECOVERY START FLASH pei 88 Siart Flash BIOS with Recovery mage PELENTERDKEPL per 89 Loading BIOS mage to RAM NOTE The color bar items indicate 3rd party related functions that are platorm dependent 156 Chapter 4 DXE Phase POST Code Table DXE TCGDXE TPM initial in DXE DXE SB SPI INIT DXE 41 South bridge SPI initialization DXE CF9 RESET ELEM NE NT Setup Reset service DXE SB SERIAL GPIO INIT South bridge Serial GPIO initialization DXE SMMACCESS DXE 44 Setup SMM ACCE SS service DXE SIO INIT Super I O DXE initialization DXE LEGACY REGION Setup Legacy Region service DXE IDENTIFY FLASH DEVICE DXE 49 Identify Flash device DXE FTW INIT DXE 4A Fault Tolerant Write verification DXE VARIABLE INIT LE NEM Variable Service initialization DXE VARIABLE INIT FAIL Fail to initial Variable Service DXE MTC INIT MTC Initial DXE CPU INIT CPU Middle Initialization DXE MP CPU INIT Multi processor Middlelnitialization DXE SMBUS INIT DXE 50 SMBUS Driver Initialization DXE SMART TIMER INIT DE 5t1 8259 Initialization DXE PCRTC INIT DE 52 RTC Initialization DXE_SATA_INIT ME 37 3 SATA Controller earlylnitialization DXE SMM CONTROLER INIT DXE 54 Setup SMM Control service DXE
22. If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines VI Table of Contents System Specifications 1 Features PCIE 1 System Block Diagram za ado Rae dd dee eee a RISE EU KA X E EX WERE ERR SS 4 Your Acer Notebook tour LLL aaa aaa aaa aaa aaa aaa aaa aaa aaa eens 5 FOM VIEW varsles ate nee a See AA aie aca PAA ee ee Be 5 CIOsed Froni VIEW was asian Tas ma PANG bade Peer A nb ES WG 7 AA NA AE ee ae 8 ELEN 9 Real VIEW ziea Saeed NG aed LEST 9 BOOM VIEW ssak se WAKE OG OWN OGSA r OWCE CA W BA 10 NEAS a o NEA RAN Ne 11 EASY LAUNEMBUHLONS ua 259 KA seas cR CE Do EGER sea OR e Fn Pob RR Le MAN I 11 Touchpad Basics with fingerprint reader aaaaaa aaa aaa aaa aaa aaa 12 USING the Keyboard xin wos e a ew OR eee SES Praefecto he ae bud mob ed irte a 13 Lock Keys and embedded numeric keypad 13 neos codo TT TP E nmm 14 gie d DTP PITE 15 see a r 16 Using the System Utilities llli Ie 17 Hardware Specifications and Configurations llle 18 System U
23. LEGACY INTERRUPT Setup Legacy Interrupt service DXE RELOCATE SMBASE Relocate SMM BASE DXE FIRST SMI SMI test DXE VTD INIT VTD Initial DXE BEFORE CSM16 INIT Legacy BIOS Initialization DXE AFTER CSM16 INIT Legacy interrupt function Initialization DXE LOAD ACPI TABLE ACPI Table Initialization DXE SB DISPATCH Setup SB SMM Dispatcher service DXE SB IOTRAP INIT DXE 5D Setup SB IOTRAP Service DXE SUBCLASS DRIVER PEER Build AMT Table DXE PPM INIT DEZ F PPM Initialization DXE HECIDRV INIT HDXE gt 10 HECIDRV Initialization NOTE The color bar items indicate 3rd party related functions that are platorm dependent Chapter 4 157 BDS Phase POST Code Table BDS ENTER BDS Enter BDS entry BDS INSTALL HOTKEY BDS Install Hotkey service BDS PCI ENUMERATION START PCI enumeration BDS BEFORE PCIIO INSTALL PCI resource assign complete BDS PCI ENUMERATION END PCI enumeration complete Mouse initialization BDS START SA BUS eps 21 ISABUSdierm aizaon ana ararr isa mn ang zr Ry devies ten 808 stamt pesus BOS 2 DE dove itaiaton BDS ENUMERATE ALL BOOT OPTION BDS 27 Getboot device information BDS END OF BOOT SELECTION B05 28 Endofbootselection BDS ENTER SETUP eos 29 EmerSewpmeu BDS EFI64 SHADOW ALL LEGACY RO Shadow Misc Option ROM M BDS LEGACY BOOT EVENT BDS 33 Last Chipset initial before boot to Legacy OS BDS ENTER LEGAGY 16 BOOT Ready to
24. LX PMHOC 009 AS4740 523G50Mi LINPUSAVN1 UMACFbs 2G 1G 500 L BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Vietnam LX PMHOC 008 AS4740 433G32Mi LINPUSAVN1 UMACFbs 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Vietnam LX PMHOC 007 AS4740 432G32Mi LINPUSAVN1 UMACFbs 1 2G 320 BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Vietnam LX PMHOC 006 AS4740 432G25Mi LINPUSAVN1 UMACFbs 1 2G 250 BT 6L2 2 5R CB abgn FP 0 3D HG EN 11 AAP Philippines LX PMHOC 005 AS4740 333G32Mi LINPUSAPH1 UMACFbs 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Philippines LX PMHOC 004 AS4740 433G50Mi LINPUSAPH1 UMACFbs 2G 1G 500 L BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Philippines LX PMH02 001 AS4740 523G50Mi EM W7HP64EMATPH1 MC UMACFbs 2G 1G 500_L BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AAP Philippines LX PMHOC 003 AS4740 523G32Mi LINPUSAPH1 UMACFbs 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG EN11 AAP Philippines LX PMHOC 002 AS4740 523G50Mi LINPUSAPH1 UMACFbs 2G 1G 500 L BT 6L2 2 5R CB abgn FP 0 3D HG EM11 AAP Vietnam LX PMHOC 001 AS4740 522G25Mi LINPUSAVN1 UMACFbs 1 2G 250 BT 6L2 2 5R CB abgn FP 0 3D HG EN11 WW GCTWN S2 PMH02 001 AS4740 543G25Mi W7HP64AWW1 MC UMACFbs 2G 1G 250 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 WW WW S2 PMH02 002 AS4740 543G25Mi W7HP64AWW1 MC UMACFbs 2G 1G 250 BT 6L2 2 5R CB abgn FP 0 3D HG ES62 179 Appendix A AAP Philippines LX PMJ01 002 AS4740 332G32Mi EM W7HB64EMATPH1 MC UMACbs 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG ES61 AAP
25. Main Unit Disassembly Flowchart 0 000 cece aaa aaa aaa 61 Removing the Hinge Covers n 63 Removing the Switch Cover llle 64 VII Table of Contenis Removing ne KONAN Large Ted 66 Removing the Speaker Module aaa aaa aaa aaa aaa aa aaa 67 Removing the LCD Module aa aa aaa aaa aaa ene 69 Removing the Upper Cover aaa aaa aaa n 74 Removing the Finger Print Reader aaa aaa aaa aaa aaa 77 Removing the TouchPad Bracket aa aaa ee eee eee 79 Removing the Media Board LL aa aaa aaa aaa ee aaa a 81 Removing the USB Board Lula aa aaa aaa aaa aaa aaa aaa aaa a 83 Removing the Modem Module aaa aaa aaa eens 85 Removing the Bluetooth Module 0 0 aaa aaa aaa aaa ees 86 Removing the Mainboard 535 1 4 223 Boe UR I BV e ae i AD NG 88 Removing the RJ 11 Port llle 90 Removing the Thermal Module L aaa a 92 Removing the CPU hans 94 LCD Module Disassembly Process aaa 95 LCD Module Disassembly Flowchart aaaa aaa aaa aaa aaa aaa ai 95 Removing the LOD Bezel vaa deb Tucom dicont S Kin Pr red LA bogus 96 Removing the Camera Module 0 00 ccc eee 98 Removing the LGD Panel 3th NAPAKA a hw Godlee SA an ar tae boda as 99 Removing the LCD Brackets and Cable 0 00 e eee eee 101 Removing the Antennas suut or Frere be BAGAY oe twats 102 Removing the MIC Module
26. Philippines LX PMJOC 008 AS4740 332G32Mi LINPUSAPH1 UMACbs 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG EN 11 AAP Philippines LX PMJ01 001 AS4740 333G32Mi EM W7HB64EMATPH1 MC UMACbs 2G 1G 320 BT 6L2 2 5R CB GN 0 3D HG ES61 AAP Malaysia LX PMJ02 001 AS4740 332G32Mi EM W7HP64EMATMY1 MC UMACbs 1 2G 320 BT 6L2 2 5R CB abgn 0 3D HG ES61 AAP Vietnam LX PMJOC 007 AS4740 332G32Mi LINPUSAVN1 UMACbs 1 2G 320 BT 6L2 2 5R CB abgn 0 3D HG EN 11 AAP Vietnam LX PMJOC 006 AS4740 332G25Mi LINPUSAVN1 UMACbs 1 2G 250 BT 6L2 2 5R CB abgn 0 3D HG EN 11 AAP Vietnam LX PMJOC 005 AS4740 331G32Mi LINPUSAVN1 UMACbs 1 1G 320 BT 6L2 2 5R CB abgn 0 3D HG EN 11 AAP Vietnam LX PMJOC 004 AS4740 331G25Mi LINPUSAVN1 UMACbs 1 1G 250 BT 6L2 2 5R CB abgn 0 3D HG EN 11 AAP Malaysia LX PMJOC 003 AS4740 331G32Mi LINPUSAMY 1 UMACbs 1 1G 320 BT 6L2 2 5R CB abgn 0 3D HG EN 11 AAP Indonesia LX PMJOC 002 AS4740 331G32Mi LINPUSAID1 UMACbs 1 1G 320 BT 6L2 2 5R CB abgn 0 3D HG ID22 AAP Philippines LX PMJOC 001 AS4740 353G32Mi LINPUSAPH1 UMACbs 2G 1G 320 BT 6L2 2 5R CB abgn 0 3D HG EN 11 WW WW S2 PMJOC 001 AS4740 522G50Mi LINPUSAWW1 UMACbs 2 1G 500 L BT 6L2 2 5R CB abgn 0 3D HG EN11 S2 PLS02 001 AS4740 332G32Mi W7HP64AWW1 MC UMAbs 1 2G 320 6L2 2 5R CB GN HG ES62 S2 PLSOC 002 AS4740 522G25Mi LINPUSAWW1 UMAbs V3 2 1G 250 BT 6L2 2 5R CB HG EN11 S2 PLSOC 001 AS4740 522G25Mi LINPUSAWW1 UMAbs_V3 2 1G 250 BT 6L2 2 5R CB HG ENX1 Ci7620M UM Ci7620M UM Ci5540M UM Ci5520M UM M M N osaso
27. Power subsystem ACPI 3 0 48 8 W 4400 mAh 3 pin 65 W AC adapter ENERGY STAR Special keys and controls 86 87 91 key keyboard Touchpad pointing device O interface Multi in 1 card reader SD MMC MS MS PRO xD USB 2 0 ports HDMI port with HDCP support External display VGA port Headphones speaker line out jack with S PDIF support Microphone in jack Line in jack Ethernet RJ 45 port Modem RJ 11 port Chapter 1 DC in jack for AC adapter Environment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models The specifications listed above are for reference only The exact configuration of your PC depends on the model purchased Chapter 1 System Block Diagram Clock Generator IDT 9LRS3199AKLFT SILEGO SLG8SP587 133 120 100 96 14 318MHZ to PCH Fan Control 48MHZ to CardReader page 41 page 12 PEG D 100MHz PCI E 2 0x16 SGT s PER LANE Intel Memory BUS DDRIII Dual Channel 204pin DDRIII SO DIMM X2 Nvidia N11MGE1 133MHz HDMI DIS Auburndale Clarksfield BANKO 1 2 3 page 10 11 1 5V DDRIII 800 1066 1333 U MA DI S DI S 6 4G 8 5G 10 6G 100M 133M 166M CFD page 22 23 24 25 26 27 Processor rPGA988A page 4 5 6 7 8 9 FDI x8 DMI x4 USB connx2 Bluetooth CMOS Finger Card UMA X USB port 8 HS Conn Camera Printer R
28. along the Bracket and press down to secure it in place Replacing the Finger Print Reader 1 Replace the Finger Print Reader in the Upper 2 Run the FFC along the TouchPad bracket and Cover in the direction of the arrow replace the adhesive tape 120 Chapter 3 3 Replace the Finger Print Reader Bracket rear edge 4 Replace the one 1 securing screw first and lower it into place Chapter 3 121 Replacing the Upper Cover WARNING Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface 1 Place the Upper Cover on the Lower Cover front edge first and lower it into place 2 Starting with the sides press down all around the perimeter of the cover to secure it in place F 122 Chapter 3 3 Reconnect the three 3 FFC cables to the mainboard AB C Connect and lock connector A as shown Connect and lock connector B as shown JN LEM WIA AN Mn d NG a gl d Chapter 3 123 4 Turn the computer over Replace the fifteen screws on the bottom panel 124 Chapter 3 Replacing the LCD Module 1 Carefully align the LCD module over the hinge 2 Replace the two 2 securing screws on the right sockets and lower the module into the chassis hinge as shown taking care not to trap the LCD cables 3 Replace the foil tab on the left hinge 4 Replace the two 2 securing screws on the left hinge as shown i HU ana i E 42 74 kN rd o m
29. black cable to the lower terminal replaced Replacing the Lower Covers 1 Replace the Lower Covers and secure the captive screws HDD Cover DIMM WLAN Cover Cover Chapter 3 135 Replacing the SD Card Dummy Card 1 Push the SD dummy card into the slot until it is flush with the chassis cover Replacing the Battery 1 Slide and hold the battery release latch to the 2 Slide the battery lock unlock latch to the lock release position 1 then insert the battery and position press down 2 M 136 Chapter 3 Troubleshooting Common Problems Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 Ifthe Issue is still not resolved see Online Support Information on page 205 Chapter 4 137 Power On Issue If the system doesn t power on perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Wap AC Battery Check AC Batt only power on swap M B Computer Shutsdow
30. boot Option Enabled or Enabled menu message during startup D2D Recovery Enables disables D2D Recovery function The function Option Enabled or Disabled allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults SATA Mode Control the mode in which the SATA controller should Option AHCI or IDE operate Display Mode Sets the display mode Hybrid Chapter 2 31 Security 32 The Security screen contains parameters that help safeguard and protect your computer from unauthorized use Information Main Boot Exit Item Specific Help Supervisor Password ls User Password Is HDD Password Is Install or Change the password and the length of password must be Set User Password greater than one word Set HDD Password Password on Boot Disabled The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Supervisor Password Is Shows the setting of the Supervisor password Clear or Set User Password Is Shows the setting of the user password Clear or Set HDD Password Is Shows the setting of the hard disk password Clear Set or Frozen Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user can not either enter the Setup menu nor change the value of parameters Set User Passwo
31. finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness 12 Chapter 1 Using the Keyboard The keyboard has full sized keys and an embedded numeric keypad separate cursor lock Windows function and special keys Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off Exc FI F LE F F Fh Fi F Fa mo rm Fiz Pre Pause 7 m gi r cam EHI Gr Zu Home End himii Ser ik ma Break pa ka a Li NG amp 7 8 3 ko FTW r PARE 1 2 3 4 5 5 7 8 9 0 PE Q w E R T Y U 401 ST TD GT IP i tee Caps Lock A 3 D F G H om Ka L 3 sj Enter m z ux We mv me pw wen NG 10 Hoa Pg U A Pg Dn Chl FA gy a ke B cui a x V Fil a Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The keys Fn lt F11 gt function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock lt Fn gt When Scroll Lock is on the screen moves one line up or down when you press lt F12 gt the up or down arrow keys respectively Scroll Lock does not work with some applications The embedded numeric keypad functions like a desktop numeric
32. from Main Unit before proceeding Remove LED Bezel Remove Camera Module Remove LED Panel Y Y Y Remove Remove Remove LED FPC Cable LED Brackets Antenna Remove MIC Module Screw List LCD Bezel M2 5 5 e l 86 PAA02 003 Camera Module M2 5 3 86 PAA02 002 LCD Panel M2 5 5 86 PAA02 003 M2 5 3 86 PAA02 002 Chapter 3 95 Removing the LCD Bezel 1 See Removing the LCD Module on page 69 2 Remove the six 6 screw caps and screws as shown 3 Starting at the center of the top edge pry the inside of the bezel away from the screen Work round the edges to pry the bezel away from the screen as shown E E 96 Chapter 3 4 Lift the bezel away from the panel Chapter 3 97 Removing the Camera M odule 1 See Removing the LCD Bezel on page 96 2 Remove the one 1 screw from the Camera Bracket as shown 3 Lift the Camera Bracket right side first clear of the casing 4 Lift the Camera Module clear of the casing and disconnect the cable from the Module 5 Remove the Camera Module 98 Chapter 3 Removing the LCD Panel 1 See Removing the Camera Module on page 98 2 Remove the two 2 securing screws from the LCD hinges and the one 1 LCD grounding screw LCD Panel red callout LCD Panel green callout 3 Remove the Camera cable bundle from the top of the casing as shown Chapter 3 99 4 Lift the LCD Panel out of the casing as shown 10
33. it 2 Pull the dummy card out from the slot Chapter 3 51 Removing the Lower Covers 1 See Removing the Battery Pack on page 50 2 Loosen the five 5 captive screws in the covers as shown HDD Cover DIMM Cover WLAN Cover 3 Remove the DIMM Cover 4 Remove the WLAN Cover as shown 52 Chapter 3 5 Carefully open the HDD Cover Chapter 3 53 Removing the WLAN M odule 1 See Removing the Lower Covers on page 52 2 Disconnect the two 2 antenna cables as shown 3 Remove the two 2 securing screws WLAN Module M2 3 54 Chapter 3 5 Remove two 2 screws from the WLAN bracket and lift it clear of the device Chapter 3 55 Removing the DIMM Modules 1 See Removing the Lower Covers on page 52 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module MTM Fre WE MW aS o ET FE u AUD MEKMDAY E 3 Remove the DIMM module 4 Repeat steps 2 and 3 for any remaining DIMM modules 56 Chapter 3 Removing the Hard Disk Drive M odule 1 See Removing the Lower Covers on page 52 2 Grasp the Pull Tab and slide the HDD away from the connector 3 Pull the HDD up as shown to remove NOTE To prevent damage to HDD avoid pressing down on it or placing heavy objects on top of it Chapter 3 57 4 Remove the four 4 screws two each side securing the HDD to the carrier HDD
34. the FFC to detach the adhesive from the casing E O ar Esa v aw 2508 Miss RN E EA EPI 00 0077 i Chapter 3 Removing the M odem Module 1 Remove the Upper Cover See Removing the Upper Cover on page 74 2 Remove the adhesive tape securing the cable to the Modem and remove the two 2 securing screws i a d zt BH 1 mi omm onl MI Modem Module M2 3 3 Lift the Modem Module clear of the Mainboard as shown Chapter 3 85 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 74 2 Remove the adhesive tape 3 Grasp the cable as shown and pull to disconnect from the Bluetooth module 4 Disconnect the cable from the Mainboard and remove it from the cable channel as shown 5 Remove the one 1 securing screw and remove the module from the chassis 86 Chapter 3 SS regy FI UG EDIESS A AWM 22758 i i Pwe Bluetooth Module M2 5 3 Chapter 3 KNM 207989 y Ta AMM 2014 T 87 Removing the Mainboard See Removing the Upper Cover on page 74 See Removing the USB Board on page 83 See Removing the Modem Module on page 85 See Removing the Bluetooth Module on page 86 Grasp the RJ 11 cable and remove it from the Mainboard as shown Gr a ll a a Hi naa a a Mainboard M2 5 3 88 Chapter 3 7 Lift one edge of the mainboard as shown to remove it from the base Chapter 3 89 Removin
35. the Windows Memory Diagnostic from the operating system DVD and follow the onscreen prompts If the Issue is still not resolved see Online Support Information on page 205 Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information perform the following actions one at a time to correct the problem 140 1 2 3 If the computer is more than one year old replace the CMOS battery Run a complete virus scan using up to date software to ensure the computer is virus free If the computer is experiencing HDD or ODD BIOS information loss disconnect and reconnect the power and data cables between devices If the BIOS settings are still lost replace the cables If HDD information is missing from the BIOS the drive may be defective and should be replaced Replace the Motherboard If the Issue is still not resolved see Online Support Information on page 205 Chapter 4 LCD Failure If the LCD fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Swap Check LCD LCD cable module LCD panel inverter Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs KeyboardFPC well connected ReplaceM B Chapter 4 141 Touchpad Failure If the Touchpad doesn t work perform the following actions one at a
36. to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa Acer Asstag Chapter 2 45 46 Chapter 2 M achine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers Thin metal pin for ejecting the ODD tray NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 47 General Information Pre disassembly Instructions Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface 4 Remove the battery pack Disassembly Process The disassembly process is divided into the following stages External module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly
37. 0 055UM Memory A DATA SO DIMM DDRIII 1066 2GB 2 2GBOC 00 HY7YG1B1674ZM LF 128 8 0 065um Memory HYNIX SO DIMM DDRIII 1066 2GB a 2GB0G 01 HMT125S6BFR8C G7 NO LF 12878 0 055um 168 Chapter 6 Foxconn Bluetooth BRM 2046 BT2 1 T60H928 33 f BH 21100 004 w 861 FOXCONN CONEXANT UNIZION 1 5_3 3V AUS FX 22500 025 T60M955 0X FUNCTION BOARD W FFC INCL MYLAR 2 55 PLR02 001 FINGER PRINT BOARD W FFC 55 PLQ02 001 USB BOARD W FFC 55 PLR02 002 LAN INTEL WLAN 112BN HMWG MM 903341 KI CPH01 001 LAN INTEL WLAN INT1000HBG KI CPH01 002 LAN INTEL WLAN 622AN HMWG KI PPH01 002 LAN INTEL WLAN 633AN HMWG KI PPH01 001 FOXCONN WIRELESS LAN ATHEROS HB93 1X2 BGN NI 23600 046 HM LITEON WIRELESS LAN ATHERIS HB93 1X2 BGN HM NI 23600 051 WN6602AH FOXCONN WIRELSS LAN ATHEROS HB95 1X1 BG NI 23600 047 HM Foxconn Wireless LAN Broadcomm 43225 BGN HM NI 23600 058 BLUE TOOTH CABLE 50 PAA02 001 TP FFC 50 PLR02 001 RJ11 CABLE 50 PAA02 003 Chapter 6 169 CABLE POWER CORD SWISS 3 PIN 27 TAVV5 006 POWER CORD ITALIAN 3 PIN 27 TAVV5 007 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 CASE COVER BRACKET ASSEMBLY UPPER CASE ASSY W FP INCL TP TP MYLAR 60 PLQ02 001 UPPER CASE ASSY W O FP INCL TP TP MYLAR 60 PLR02 001 LOWER CASE 60 PLR02 002 MINI DOOR 42 PAA02 001 LI B u HDD DOOR 42 PLR02 002 HINGE CAP L 42 PAA02 004 HINGE CAP R 42 PAA02 00
38. 0 Chapter 3 Removing the LCD Brackets and Cable 1 See Removing the LCD Panel on page 99 2 Turn the LCD Panel over on a clean surface and lift the cable as shown to detach the adhesive 3 Grip the clear protective covering on the LCD cable and pull it back 1 4 Remove the cable from the panel as shown 2 EE 6 Remove the LCD brackets by pulling them away from the LCD Panel Chapter 3 101 Removing the Antennas 1 See Removing the LCD Panel on page 99 2 Remove the foil tabs holding the antenna cables in place Ensure the cables are free from obstructions 4 Remove the antenna cables and assembly from the LCD module 102 Chapter 3 Removing the MIC Module 1 See Removing the Antennas on page 102 2 Remove the foil tabs and tape holding the MIC Module cable in place Ensure the cable is free from obstructions 3 Remove the MIC cable and Module from the LCD module Chapter 3 103 LCD Module Reassembly Procedure Replacing the MIC Module 1 Replace the MIC Module in the LCD casing 2 Run the cable as shown and replace the adhesive tape to hold it in place 104 Chapter 3 Replacing the Antennas 1 Run the right side Antenna cable as shown in the 2 Run the cable as shown and replace the foil tab hinge well to avoid trapping Um yr ry 3 Run the cable along the edge of the casing using 4 Run the cable as shown and replace the foil tab all available cabl
39. 1 8V regulator e On chip MOSFET with 250mA capability for direct power control of all types memory cards Support Spread Spectrum Clock for SD MMC and MS MSPRO HG to reduce EMI effect Support USB remote wake up ability with memory card inserted and removal operation Automatically controls USB online offline to reduce power consumption 48 pin LQFP package Audio Interface Audio Controller REALTEK ALC888S VC Audio onboard or Onboard option Internal Microphone AC coupled input 100mVp p maximum Internal speaker 2 4 Ohm 2W Main Speakers Quantity Chapter 1 LAN Broadcom BCM57780A1KMLG for Giga LAN Features CIR Integrated 10 100 10000BASE T transceiver Automatic MDI crossover function PCle V1 1 compliant 10 100 10000BASE T full duplex half duplex MAG Receive side scaling RSS for multicore processors Complies with IEEE 802 3 802 3u 802 3ab and 802 1p Wake on LAN WOL support meeting the ACPI requirements Statistics for SNMP MIB II Ethernet like MIB and Ethernet MIB IEEE 802 3z Clause 30 Self boot feature utilizing smaller EEPROM size with ability to use on chip memory Supports iSCSI boott PCI Express CLKREQ support Integrated switching regulator for improved power consumption IPv4 and IPv6 large send offload and checksum offload LSO TCO Features Several protocols decoded encoded by hardware Interrupt for CIR application Support wide narrow band receiver Transmit Recei
40. 12M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG Appendix A 190 NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIIN0 N320GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N640G
41. 153 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors Undetermined Problems 154 The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 138 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards Power on the computer Determine if the problem has chang
42. 1MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB bgn FP 0 3D HG TC11 AS4740G 524G64Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 544G64Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 524G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 624G64Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2 2G 640 BT 6L2 2 5R CB_abgn_FP_0 3D HG_ES61 AS4740G 543G32Mi LINPUSAWW 1 N11MGE1512CFbs V3 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG ENX1 AS4740G 543G32Mi W7HP64AWW1 MC N11MGE1512CFbs V3 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 188 La uu WW WW 52 PMM02 001 AS4740G 543G32Mi W7HP64AWW1 MC N11MGE1512CFbs V3 2G 1G 320 BT 6L2 2 5R CB abgn FP 0 3D HG ES62 AS4740G 624G64Bi LINPUSAWW1 N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB abgn FP 0 3D HG EN 11 AS4740G 331G16Mi LINPUSAID1 N11MGE1512Cbs V3 1 1G 160 6L2 2 5R CB GN 0 3D HG 1D22 AS4740G 432G32Mi LINPUSAID1 N11MGE1512Cbs V3 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG ID22 AS4740G 522G32Mi LINPUSAPH1 N11MGE1512Cbs V3 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG EN11 AS4740G 332G32Mi LINPUSAPH1 N11MGE1512Cbs V3 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG EN11 AS4740G 432G32Mi LINPUSAPH1 N11MGE1512Cbs V3 1 2G 320 BT 6L2 2 5R CB GN 0 3D HG EM11 AS4740G 334G32Mi EM W7HP64EMATMY1 MC N11MGE1512Cbs V3 2 2G 320 BT 6L2 2 5R CB abgn 0 3D HG ES61 AS4740G 332G32Mi LIN
43. 3 4 Turn the computer over and replace the six 6 securing screws as shown Chapter 3 131 Replacing the Hinge Covers IMPORTANT T he left and right Hinge Covers are shaped differently and marked L and R on the inside Ensure that the correct cover is used during reassembly 1 Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies 132 Chapter 3 Replacing the ODD Module 1 Align the ODD Bezel as shown and press it into place Close the ODD drawer 3 Push the ODD Module into the chassis as shown 4 Replace the securing screw until the bezel is flush with the casing eene or 98 26 SB SCE EE Paane oe mil Chapter 3 133 Replacing the Hard Disk Drive Module 1 Place the HDD carrier on the HDD 2 Replace the four 4 securing screws two each T side 3 Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface Replacing the DIMM Modules 1 Insert the DIMM Module flush with the connector and press down to lock in place 134 Chapter 3 Replacing the WLAN Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two 2 screws to secure the module 3 Connect the two 2 antenna cables to the module IMPORTANT Ensure that the cabling is replaced as NOTE The White cable goes to the upper terminal Shown to avoid trapping when the covers are and the
44. 4W N11MGE1 512M DDR3 641674 SO1GBIII10 SO1GBIII10 N160GB5 4KS XGAG N NSM8XS N N 5in1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN NSM8XS 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN 193 Appendix A N NSM8XS N N 5in1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 B
45. 5 MINI CARD BRACKET HALF FOR 8 LAYERS MB 33 PAA02 003 170 Chapter 6 TS Eee MIDDLE COVER 60 PAA02 004 TOUCHPAD BRACKET 33 PAA02 004 FINGER PRINT BRACKET 33 PAA02 005 HDD BRACKET FOR 6 LAYERS MB 33 PG502 001 KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 058 STANDARD 86KS BLACK US INTERNATIONAL TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 043 STANDARD 86KS BLACK GREEK TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 034 STANDARD 86KS BLACK ARABIC TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 038 STANDARD 86KS BLACK CHINESE TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 050 STANDARD 86KS BLACK RUSSIAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 055 STANDARD 86KS BLACK THAILAND TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 059 STANDARD 86KS BLACK US INTERNATIONAL W HEBREW TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB I140A 057 STANDARD 87KS BLACK UK TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 042 STANDARD 87KS BLACK GERMAN TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 054 STANDARD 87KS BLACK SWISS G TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 035 STANDARD 87KS BLACK BELGIUM TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 039 STANDARD 87KS BLACK DANISH TEXTURE KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 045 STANDARD 87KS BLACK ITALIAN TEXTURE Chapter 6 174 KEYBOARD ACER AC4T JV40 INTERNAL 14 KB 1140A 041 STANDARD
46. 50Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 542G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 542G50Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 522G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 522G50Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 432G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 432G50Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 352G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 352G50Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 622G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 622G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 522G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 522G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 186 AAP AAP AAP AAP AAP AAP AAP 187 Thailand Thailand Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapo
47. 6 0 055um SAMSUNG SO2GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 mm 22 M471B5673EH1 CF8 LF 128 8 0 055um Foxconn JE MC4Z Foxconn Conexant Unizion 1 5 3 3v AUS 1 5 3 3V Aus T60M955 0x NB Chipset INTEL HM55 NB Chipset Intel CS BD82HM55 202 Appendix B HLDS NBDCB4XS ODD HLDS BD COMBO 12 7mm Tray DL 4X CT21N LF W O bezel 1 00 SATA HF Windows 7 HLDS NSM8XS ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT30N LF W O bezel SATA HF Windows 7 NSM8XS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A4SH LF W O bezel SATA HF Windows 7 NBDCB4XS ODD SONY BD COMBO 12 7mm Tray DL 4X BC 5500S LF W O bezel FW 1 E1 SATA Windows 7 NSM8XS ODD SONY Super Multi DRIVE 12 7mm Tray DL 8X AD 7585H LF W O bezel SATA HF Windows 7 TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633C LF W O bezel SATA HF Windows 7 SB Chipset The RT _ Meafee Antivirus application McAfee VGA Chip a UMA mi NVIDIA N11MGE1 NVIDIA N11MGE1 40nm 29mm 29mm GB1 128 package VRAM 512M DDR3 512M DDR3 64 16 4 641674 WiFi Antenna er ibn BIER Wireless LAN WW LAN Foxconn 3rd WiFi 2x2 Foxconn Wireless LAN Atheros HB93 2x2 R a BGN HM Foxconn 3rd WiFi 2x2 Foxconn Wireless LAN Atheros HB93 2x2 BGN BGN HM INTEL INT6200H Lan Intel WLAN 622AN Lan Intel WLAN 622ANHMWG 3rd WiFi 2x2 E Wireless LAN Atheros HB93 2x2 BGN BGN EM306 Appendix B 203 204 Appendix B Online Support Information
48. AA02 005 ANTENNA MAIN R 1X2 50 PAA02 004 ANTENNA AUX L 50 PAA02 005 ANTENNA MIMO R 3X3 50 PAA02 006 Chapter 6 173 LCD BEZEL W CMOS 60 PAA02 006 LCD BEZEL W O CMOS 60 PAA02 007 m LVDS CABLE W O CMOS i PBCO2 00 LVDS CABLE 50 PAA02 007 LCD BRACKET R amp L 33 PAA02 007 CAMERA 0 3M 57 PAA02 001 CAMERA BRACKET 33 PAA02 006 MAINBOARD MAINBOARD AS4740 INTEL HM55 V1 0 LF MB PMJ02 00 1 MAINBOARD AS4740G INTEL HM55 512M GD3 V1 0 LF MB PMLO2 00 N11M GE1 1 CPU THERMAL MODULE UMA 60 PLR02 003 CPU THERMAL MODULE DIS 60 PLR02 004 HEATSINK MIC SET W CABLE 23 PAA02 001 SPEAKER 23 PAA02 002 MISCELLANEOUS 174 Chapter 6 Screw List SCREW M1 98D 3 0L K 4 6D 0 8T ZK 86 PAA02 001 SCREW M2 46D 3 0L K 5 5D 0 8T ZK 86 PAA02 002 SCREW M2 5D 5L K 5 5D ZK NL CR3 86 PAA02 003 Chapter 6 175 176 Chapter 6 Chapter 6 177 Model Definition and Configuration Aspire 4740 AAP Thailand LX PMHOC 037 AS4740 622G32Mi LINPUSATH3 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 AAP Thailand LX PMHOC 036 AS4740 622G32Mi LINPUSATH1 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 035 AS4740 542G32Mi LINPUSATH3 UMACFbs 1 2G 320 BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Thailand LX PMHOC 033 AS4740 522G32Mi LINPUSATH3 UMACFbs 1 2G 320 BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Thailand LX PMHOC 034 AS4740 542G32Mi LINPUSATH1 UMACFbs 1 2G 320 BT 6L2 2 5R CB
49. AGATE SEAGATE TOSHIBA TOSHIBA TOSHIBA TOSHIBA U U N Appendix B 01 WD N320GB5 4KS HDD WD 2 5 5400rpm 320GB WD3200BEVT 22ZCTO ML160 SATA LF F W 11 01A11 WD N500GB5 4KS HDD WD 2 5 5400rpm 500GB WD5000BEVT 22ZATO ML250 SATA LF F W 01 01A01 WD N640GB5 4KS HDD WD 2 5 5400rpm 640GB WD6400BEVT 22A0RTO ML320 SATA 8MB LF F W 01 01A01 Keyboard ACER AC4T Keyboard ACER AC4T JV40 Internal 14 Standard Black Texture Broadcom BCM57780 Broadcom BCM57780 AUO NLED14WXGAG LED LCD AUO 14 WXGA Glare B140XWO01 V8 OA LF 220nit 8ms 500 1 power saving LPL NLED14WXGAG LED LCD LPL 14 WXGA Glare LP140WH1 TLA2 LF 220nit 8ms 500 1 SAMSUNG NLED14WXGAG LED LCD SAMSUNG 14 WXGA Glare EEE G03 LF 220nit 8ms 500 1 A DATA JE Memory A DATA SO DIMM DDRIII 1066 2GB HY7YG1B1674ZM LF 1288 0 065um ELPIDA SO1GBIII10 Memory ELPIDA SO DIMM DDRIII 1066 1GB EBJ10UE8BDS0 AE F LF 128 8 0 065um MEN SO1GBIII10 Memory HYNIX SO DIMM DDRIII 1066 1GB HMT112S6BFR6C G7 NO LF 64 16 0 055um SO2GBIII10 Memory ELPIDA SO DIMM DDRIII 1066 2GB EBJ21UE8BDSO AE F LF 128 8 0 065um HYNIX SO2GBIII10 Memory HYNIX SO DIMM DDRIII 1066 2GB HMT125S6BFR8C G7 NO LF 128 8 0 055um MICRON SO2GBIII10 Memory MICRON SO DIMM DDRIII 1066 2GB MT16JSF25664HZ 1G1F1 LF 128 8 0 065um NANYA SO1GBIII10 Memory NANYA SO DIMM DDRIII 1066 1GB NT1GC64BH8A1PS BE LF 64 16 0 07um SAMSUNG SO1GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 1GB M471B2873EH1 CF8 LF 64 1
50. Aspire 4740 4740G Series Service Guide Service guide files and updates are available on the ACER CSD web for more information please refer to hitp csd acer com tw PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made to this service guide Copyright Copyright 2009 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pent
51. B5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIIHO N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIIHO N N500GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W
52. Boot Legacy OS BDS RECOVERY START FLASH Fast Recovery Start Flash C3 no gt 158 Chapter 4 NOTE The color bar items indicate 3rd party related functions that are platorm dependent PostBDS POST Code Table POST BDS NO BOOT DEVICE POST BDS BDS NO a No Boot Device POST_BDS_START_IMAGE POST FB UEFI Boot Start Image _BDS POST BDS ENTER INT19 POST FD Legacy 16 boot entry _BDS POST BDS JUMP BOOT SECTOR POST Try to Boot with INT 19 _BDS S3 Functions POST Code Table POST BDS NO BOOT DEVICE POST F9 No Boot Device _BDS POST_BDS_START_IMAGE POST FB UEFI Boot Start Image _BDS POST BDS ENTER INT19 POST FD Legacy 16 boot entry _BDS POST BDS JUMP BOOT SECTOR POST Try to Boot with INT 19 _BDS ACPI Functions POST Code Table Prepare to enter S1 Prepare to enter S3 SMM OxA0 SMM SMM PLATFORM INIT SMM ACPI ENABLE START SMM ACPI ENABLE END SMM S1 SLEEP CALLBACK SMM S3 SLEEP CALLBACK Chapter 4 159 SMM S4 SLEEP CALLBACK Enter S4 SMM S5 SLEEP CALLBACK Enter S5 SMM ACPI DISABLE START OS call ACPI disable function SMM ACPI DISABLE END ACPI disable function complete InsydeH2ODDT Debugger POST Code Table DDT Cable Transmission Error Set address fail 160 Chapter 4 Jumper and Connector Locations Top View i288 d tr 33 9 fr J z i ag 55 150 08 155 20 p E 83 70 JMIC2 Internal Mic JLVDS1 LVDS Connector JSPK1 Internal Spe
53. GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 032 AS4740 522G32Mi LINPUSATH1 UMACPbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 031 AS4740 432G50Mi LINPUSATH3 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP Thailand LX PMHOC 030 AS4740 432G50Mi LINPUSATH1 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 029 AS4740 332G50Mi LINPUSATH3 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP Thailand LX PMHOC 028 AS4740 332G50Mi LINPUSATH1 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 027 AS4740 352G50Mi LINPUSATH3 UMACPbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 Thailand LX PMHOC 026 AS4740 352G50Mi LINPUSATH1 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 Thailand LX PMHOC 025 AS4740 352G32Mi LINPUSATH3 UMACPbs 172G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP Thailand LX PMHOC 024 AS4740 352G32Mi LINPUSATH1 UMACPbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 023 AS4740 622G50Mi LINPUSATH3 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP Thailand LX PMHOC 022 AS4740 622G50Mi LINPUSATH1 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Thailand LX PMHOC 021 AS4740 542G50Mi LINPUSATH3 UMACFbs 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP Thailand LX PMHOC 020 AS4740 542G50Mi LINPUSATH1 UMACFbs 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 AAP Thailand LX PMHOC 019 AS4740 522G50Mi LINPUSATH3 UMACFb
54. H 25008 021 ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400rpm 320GB ST9320325AS KH 32001 017 Wyatt SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400rpm 320GB MK3263GSX SATA KH 32004 003 8MB 68P LF F W FGO20J HDD HGST 2 5 5400RPM 320GB HTS545032B9A300 KH 32007 007 PANTHER B SATA LF F W C60F HDD WD 2 5 5400RPM 320GB WD3200BEVT 22ZCTO KH 32008 013 ML160 SATA LF F W 11 01A11 HDD SEAGATE 2 5 5400RPM 500GB ST9500325AS KH 50001 011 WYATT SATA LF F W 0001SDM1 HDD TOSHIBA 2 5 5400RPM 500GB MK5055GSX KH 50004 001 LIBRA SATA LF F W FG001J HDD HGST 2 5 5400RPM 500GB HTS545050B9A300 KH 50007 009 PANTHER B SATA LF F W C60F HDD WD 2 5 5400RPM 500GB WD5000BEVT 22ZATO0 KH 50008 013 ML250 SATA LF F W 01 01A01 MEMORY 2000000000000 Memory NANYA EE DIMM DDRIII 1066 1GB Aa 1GB03 03 NT1GC64BH8A1PS BE LF 64 16 0 07um paa KINGSTON SO DIMM DDRIII 1066 1GB KN 1GB07 00 paa LF 12878 0 07um 1 esa ELPIDA SO DIMM DDRIII 1066 1GB KN 1GB09 01 esa AE F LF 128 8 0 065um 2 aaa SAMSUNG SO DIMM DDRIII 1066 1GB KN 1GBOB 02 M471B2873EH1 aaa LF 64 16 0 055UM 8 zen HYNIX SO DIMM DDRIII 1066 1GB KN 1GBOG 02 zen G7 NO LF 64 16 0 055um 5 aie NANYA SO DIMM DDRIII 1066 2GB KN 2GB03 01 aie NS BE LF 128 8 0 07um 2 zaa Mana KINGSTON SO DIMM DDRIII 1066 2GB i 2GB07 00 zaa Mana LF 128 8 0 07um Memory ELPIDA SO DIMM DDRIII 1066 2GB Na 2GB09 00 EBJ21UE8BDSO AE F LF 12878 0 065um RED SAMSUNG SO DIMM DDRIII 1066 2GB 2 2GBOB 01 M471B5673EH1 RED LF 12878
55. I July 1997 dius a unm cilidtm 6mbzjaj amp 3 Reboot the system and key in the selected string qjjg9vy 07yqmijd etc for the BIOS user password Chapter 2 inter Pa Em ID Cleaning BIOS Passwords To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe d M C npu d gt C l npa d ACER Clean Password Utility VI P LD 1 or 1 User Password SU per VI sor p asswor d Clean User Password Successtul ly 2 Press1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not Chapter 2 43 Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to display the usage screen d NBDOTSEQ bs Boot Sequence Selecter Version 8 03 Create by Rockwell Chuang 18 01 2885 Usage EE EE B 1 Floppy gt HardDisk BS 2 HardDisk gt CD ROM 1 ks gt CD ROM gt LAN gt LAN gt I gt Floppy Floppy CD ROM BS 3 CD ROM gt HardDisk BS 4 LAN gt Floppy d VBOOTSEQ gt LAN HardDisk LU 3 Select the desired boot sequence by entering the corresponding sequence for example enter B
56. Ifthe mouse uses a wireless connection insert new batteries and confirm there is a good connection See the mouse user manual If the mouse uses a USB connection try an alternate USB port Try an alternative program to verify mouse operation Reinstall the program experiencing mouse failure Restart the computer Remove any recently added hardware and associated software Remove any recently added software and reboot 2 NO A w Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 13 If the Issue is still not resolved see Online Support Information on page 205 Other Failures If the CRT Switch Dock LAN Port external MIC or Speakers PCI Express Card 5 in 1 Card Reader or Volume Wheel fail perform the following general steps to correct the problem Do not replace a non defective FRUS 1 Check Drive whether is OK 2 Check Test Fixture is ok 3 Swap M B to Try Chapter 4
57. Memory Interface 256 bit Width Memory Bandwidth 64 GB sec Maximum VGA 2048x1536 Resolution Keyboard Keyboard Controller ENE KB926 Total number of keypads 86 87 91 key S e Internal amp external keyboard work Ye simultaneously Media Card Reader Chapter 1 Features e Compliant with Universal Serial Bus Specification Revision 2 0 e Compliant with USB Mass Storage Class Bulk only Transport Specification Rev 1 0 e Support High speed 480Mbps and Full speed 12Mbps Data Transfer USB bus power operation Support Control Bulk IN OUT data pipes Support the following memory card interfaces e Secure Digital TM SD MultiMediaCard TM MMC Mini SD Micro SD T flash RS MMC Mobile MMC and MMC micro Memory Stick TM MS Memory Stick PROTM MS PRO MS Duo MS PRO Duo and Micro MS M2 MSPRO HG Duo 8 bit mode e xD Picture Card TM xD including Type M and Type H Support hardware ECC Error Correction Code function Support hardware CRC Cyclic Redundancy Check function Programmable clock rate for flash memory card interfaces Support MS PRO v1 02 Support MS v1 43 Support MS PRO HG Duo v1 01 Support SD version 2 0 Support MMC version 4 2 Support xD v1 2 Integrated Fast 8051 microprocessor External serial EEPROM interface 12MHz crystal oscillator with integrated PLL Support 48Mhz directly input from clock generator e Onchip 3 3V to
58. N FP 0 3D HG ES61 AS4740G 624G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 432G32Mi EM W7HP64EMATMY 1 MC N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 Appendix A AAP AAP TWN AAP TWN AAP AAP AAP KE Appendix A TWN GCTWN LX PMK02 030 LX PMK02 004 LX PMK02 032 LX PMK02 031 52 PMK02 001 AS4740G 432G50Mi EM W7HP64EMATMY 1 MC N11MGE1512CFbs V3 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 624G64Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 524G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 522G50Mn W7HP64ATTW1 MC N11MGE1512CFbs V3 1 2G 500 L BT 6L2 2 5R CB bgn FP 0 3D HG TC11 AS4740G 432G50Mn W7HP64ATTW1 MC N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB bgn FP 0 3D HG TC11 AS4740G 624G64Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 624G50Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs V3 2 2G 500 L BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 623G50Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs V3 2G 1G 500_L BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 624G32Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 432G32Mi EM W7HP64EMATVN1 MC N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB abgn FP 0 3D HG ES61 AS4740G 332G50Mn W7HP64ATTW1 MC N1
59. N11MGE1 512M DDR3 641674 SO2GBIII10 SO1GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO1GBIII10 N500GB5 4KS XGAG 91 Appendix A mai NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO1GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO1GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO1GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 NG40GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 NG40GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO1GBIII10 N500GB5 4KS XGAG
60. N11MGE1512CFbs V3 1 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 542G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 542G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 524G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 184 AAP AAP AAP AAP AAP AAP AAP 185 Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand Thailand AS4740G 524G64Bi EM W7HP64EMATTH3 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 544G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 544G64Bi EM W7HP64EMATTH3 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 624G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 624G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 544G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 544G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 524G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 26 500 L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 524G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT
61. NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 NG40GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG Appendix A 192 NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO1GBIIO N320GB5 4KS XGAG NLED14W NI1MGE1 512M DDR3 64 16 4 SO2GBIII10 SO1GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO1GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W NI1MGE1 512M DDR3 64 16 4 SOIGBIII10 N N160GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N320GB5 4KS XGAG NLED14W NTIMGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N320GB5 4KS XGAG NLED1
62. OK pe oU GE od d Te Test the microphone hardware a Select the microphone and click Configure b Select Set up microphone c Select the microphone type from the list and click Next d Follow the onscreen prompts to complete the test 8 If the Issue is still not resolved see Online Support Information on page 205 144 Chapter 4 HDD Not Operating Correctly If the HDD does not operate correctly perform the following actions one at a time to correct the problem 1 Disconnect all external devices 2 Run a complete virus scan using up to date software to ensure the computer is virus free 3 Runthe Windows 7 Startup Repair Utility insert the Windows 7 Operating System DVD in the ODD and restart the computer When prompted press any key to start to the operating system DVD a b c The Install Windows screen displays Click Next d Select Repair your computer e The System Recovery Options screen displays Click Next f Select the appropriate operating system and click Next NOTE Click Load Drivers if controller drives are required g Select Startup Repair h Startup Repair attempts to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support Restart the computer and press F2 to enter the BIOS Utility Check the BIOS
63. ONY Super Mulii DRIVE 12 7mm Tray DL 8X AD KU 0080E 02 7585H LF W O bezel SATA HF Windows 7 7 ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS KU 0080F 006 8A4SH LF W O bezel SATA HF Windows 7 ODD BEZEL SULPER MULTI 42 PAA02 006 ODD BRAGKET 33 PAA02 002 172 Chapter 6 BD COMBO DRIVE ODD BD COMBO MODULE 6M PLR02 00 2 ODD HLDS BD COMBO 12 7mm Tray DL 4X CT21N LF KO 0040D 00 W O bezel 1 00 SATA HF Windows 7 4 ODD SONY BD COMBO 12 7mm Tray DL 4X BC 5500S KO 0040E 00 LF W O bezel FW 1 E1 SATA Windows 7 2 ODD SONY BD COMBO 12 7mm Tray DL 4X BC 5500H NGK LF W O bezel SATA HF Windows 7 ODD PLDS BD COMBO 12 7mm Tray DL 4X DS 4E1S LF KO 0040F 003 W O bezel SATA Windows 7 ODD BEZEL BD COMBO 42 PAA02 007 ODD BRAGKET 33 PAA02 002 EE TANE LED LCD MODULE 14 WXGA GLARE W A emque ANTENNA 2 CAMERA IMR ASSY LED LCD MODULE 14 WXGA GLARE W ne ANTENNA 3 CAMERA IMR ZE az LED LCD MODULE 14 WXGA GLARE W 6M PLS02 00 ANTENNA 2 IMR ZE az GCD 1 as ess LED LCD MODULE 14 WXGA GLARE W 6M PLS02 00 ANTENNA 3 IMR as MAE CCD 2 LED ocen ad AUO 14 WXGA Glare B140XW01 V8 0A LF LK 14005 010 220nit 8ms 500 1 ocen ad saving LED LCD SAMSUNG 14 WXGA Glare LTN140AT01 G03 LK 14006 011 LF 220nit 8ms 500 1 LED LCD LPL 14 WXGA Glare LP140WH1 TLA2 LF LK 14008 004 220nit 8ms 500 1 LED LCD CMO 14 WXGA Glare N140B6 L02 C2 LF LK 1400D 006 220nit 8ms 400 1 LCD COVER IMR 60 P
64. P Thailand Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand Appendix A gt gt U AS4740G 624G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 544G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 524G32Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 352G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 1 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 522G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 1 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 624G64Bi EM W7HP64EMATTHS MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 622G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 1 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 624G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG TH41 AS4740G 434G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 434G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 334G50Mi LINPUSATH3 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 334G50Mi LINPUSATH1 N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 332G50Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 332G50Mi LINPUSATH1
65. PUSAVN1 N11MGE1512Cbs V3 1 2G 320 BT 6L2 2 5R CB abgn 0 3D HG EN11 AS4740G 542G32Mi LINPUSAWW1 N11MGE1512Cbs V3 1 2G 320 6L2 2 5R CB abgn 0 3D HG EN11 AS4740G 542G16Mi W7HP64AWW1 MC N11MGE1512bs V3 2 1G 160 BT 6L2 2 5R CB abgn HG ES61 Ci5540M NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG NLED14W XGAG NLED14W XGAG N11MGE1 N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N640GB5 4KS NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N320GB5 4KS XGAG 512M DDR3 64 16 4 SO2GBIIHO N N640GB5 4KS NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 N N640GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 N640GB5 4KS XGAG 189 Appendix A NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 SO2GBIII10 N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N500GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 512M DDR3 641674 SO2GBIII10 N N320GB5 4KS XGAG NLED14W N11MGE1 5
66. S2 to change the boot sequence to HDD CD ROMILANIFloppy Using DMITools The DMI Desktop Management Interface Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system Windows etc To update the DMI Pool perform the following steps 1 Enter into DOS 2 Execute dmitools exe The following messages show dmitools usage dmitools r gt Read dmi string from memory e dmitools wm xxxx gt Write manufacturer name to EEPROM max 16 characters e dmitools wp xxxx gt Write product name to EEPROM max 16 characters e dmitools ws xxxx gt Write serial number to EEPROM max 22 characters e dmitools wu xxxx gt Write uuid to EEPROM Ignore String dmitools wa xxxx gt Write asset tag to EEPROM max 32 characters NOTE The following write examples 2 to 5 require a system reboot to take effect Example 1 Read DMI Information from Memory Input dmitools r Output Manufacturer Type1 Offset04h Acer Product Name Type1 Offset05h eMachines xxxxx Serial Number Type1 Offset07h 01234567890123456789 UUID String Type1 Offset08h XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX Asset Tag Type3 Offset04h Acer Asstag 44 Chapter 2 Example 2 Write Product Name to EEPROM Input dmitools wp Acer Example 3 Write Serial Number
67. aa aa aaa eee 134 Replacing the DIMM Modules ele aaa aaa 134 Replacing the WLAN Module 0 00 aaa aaa ee 135 Replacing the Lower Covers 0 000 aaa aaa aaa aaa aaa aaa 135 Replacing the SD Card Dummy Card Lea aaa aaa aaa aaa 136 Replacing the Battery aaa aaa aaa aaa aaa aaa aa aaa aa aaa 136 Troubleshooting 137 COMMON Problems ss ee eR eng n US nin eat aad d o dente GE db e e R 137 VIII Table of Contents POWECOMISSUE 1 35 petere etapa ARE edd ee a ets Sead Sent 138 No Display Issue c drm ae ian ATA eh I EK EP S NPA e e Ls 139 Random Loss of BIOS Settings a 140 KG BAE BA APP 141 Built In Keyboard Failure ellen 141 Touchpad Failure LL Lua aa aaa aa aaa aaa aa aaa aaa en 142 Internal Speaker Failure aa aaa aaa aaa aaa aaa aaa 142 Internal Microphone Failure aaa aaa aaa aaa ee aaa 144 HDD Not Operating Correctly aaa aaa aaa eee 145 ODB RZE esa kia Zadie APA AP 146 USB Failure RIGNISIDE xg Me dau Sede ug vc nio Doha a haa 149 Modem Function Failure l l 149 Wireless Function Failure Lua aaa aaa aaa aaa aaa Binh 150 Bluetooth Function Failure aaa aaa aaa aaa eee 150 Easy TOUCH BUON FANUC 4 x euo 22 2 doe aot Or A Dr ur Awiw MANA 151 Media Board Failure lille 151 Fingerprint Reader Failure 4129 skader ee Re EE EO NA 152 Thermal Unit Failure
68. aker JREAD1 Card Reader Connector JKB1 Keyboard Connector JFP1 Finger Print Connector 7 JTP1 Touch Pad Connector JMDC1 Modem Connector 10 JUSB3 USB B Connector JBT1 Bluetooth Connector Lu LN 8 uMED Fun Gomeca a LN Chapter 5 161 Bottom View 45 04 25 75 35 18 ao DU 101 g LINE IMICI 113 87 TRE zT 46 _ 125 523 154 48 4 5 JFAN1 Fan Connector JUSB1 USB Connector JUSB2 USB Connector USB Gomecior e mer Une ln Gonnecior S Mot extemal Me Connector JDIMM1 DRAM Socket Connector JDIMM2 DRAM Socket Connector 162 Chapter 5 Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 4740 Series Aspire 4740 Series provides one Hardware Open Gap on main board for clearing password check and one Hotkey for enabling BIOS Recovery Clearing Password Check Hardware Open Gap Description Clear CMOS Jumper Memory bay PCH SRTCRST RC Delay 18 25m5 ow mi in M Li Wi WM omo ili RA i mm QUT TIT G0333941DAADC 1 300004000000444440044444444444044644 90226 Wan vig 14 YvLU FU 1818181 AL 8118 IA 18 1 16 LA I bib ib bod Steps for Clearing BIOS Password Check If users set BIOS Password Supervisor Password and or User Password for a security reason BIOS will ask the password during systems POST or when s
69. al solutions one at a time to correct the problem 1 2 3 Reboot the computer and retry the operation Try an alternate disc Navigate to Start Computer Check that the ODD device is displayed in the Devices with Removable Storage panel Navigate to Start Control Panel System and Maintenance System Device Manager Chapter 4 a Double click IDE ATA ATAPI controllers If a device displays a down arrow right click on the device and click Enable b Double click DVD CD ROM drives If the device displays a down arrow right click on the device and click Enable c Check that there are no yellow exclamation marks against the items in IDE ATA ATAPI controllers If a device has an exclamation mark right click on the device and uninstall and reinstall the driver d Check that there are no yellow exclamation marks against the items in DVD CD ROM drives If a device has an exclamation mark right click on the device and uninstall and reinstall the driver e Ifthe exclamation marker is not removed from the item in the lists try removing any recently installed software and retrying the operation Discs Do Not Play If discs do not play when inserted in the drive perform the following actions one at a time to correct the problem 1 2 3 4 5 Check that the disc is correctly seated in the drive tray and that the label on the disc is visible Check that the media is clean and scratch free Try an alternate disc in
70. ction B to MB FFC cable Check Function B to MB connection OK Check Function B and FFC Swap the Function NG Board Swap Mainboard Media Board Failure If the Media Board fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Re assemble Check the MedialB Media B to cable to M B MB FFC Swap The Check Media B Media B and FFC Swap M B Chapter 4 151 Fingerprint Reader Failure If the Fingerprint Reader fails perform the following actions one at a time to correct the problem Do not Thermal Unit Failure 152 replace a non defective FRUs Check M B to F P FFC Check Logic Upper Swap M B Re assemble the F PFFC to M B Swap Logic Upper If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUS Start OK Check Fan power cable NG Reconnect the cable to the Mainboard OK NG Swap the Thermal Module OK CPU Heatink well seated NG B Seat it well OK Swap Mainboard NG Swap CPU Chapter 4 External Mouse Failure If an external Mouse fails perform the following actions one at a time to correct the problem 1 Try an alternative mouse 2
71. din INT6200H STi N NSWEXS N We fee Sin7 Buldin NT62004 STi Neues N Too sin aun NTG fete um NSM8XS UNE u 5 in 1 Build in 3rd WiFi 1x2 BT 2 1 BGN N nemes nna Sin Buldin mron BT2i IN nemes n MeNee Sin Buldin INTo2004 Brat N nss n memeo Sin Buldin INT62004 Brat N sus Nm seem Im 82i N NSwXs N memes sinteuidin WIemoH BT2i O 13 NO nepoBos N kp in 1 Build in 3rd WiFi 2x2 BGN Appendix A 196 TI Z zZz P iii Z N NSM8XS N N 5in1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN NSM8XS 5in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN BGN 197 Appendix A Appendix A 198 Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 4740 4740G Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B 199 Microsoft Windows 7 Environment Test 65W Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF DELTA 90W Adapter DELTA 90W 19V 1 7x5 5x11 Blue ADP 90CD DB A LV5 LED LF Adapter Adapter HIPRO 65W 19V 1 7
72. do not use the screw holes marked with X These slots are reserved for the Bezel securing screws Chapter 3 109 Replacing the Camera Module 1 Reconnect the LCD cable to the Camera Module 2 Place the Camera Module in the casing as shown 3 Ensure that the locating pins are correctly seated 4 Insert the Camera Bracket left side first to engage the securing clip 5 Lower the bracket into place as shown 6 Replace the one 1 securing screw 110 Chapter 3 Replacing the LCD Bezel 1 Place the Bezel on the casing bottom edge first 2 Press down the sides of the bezel working toward and press in the areas marked to snap it into place the top edge y 3 Press down the top edge to complete the process IMPORTANT Ensure there are no gaps between the casing and the Bezel Chapter 3 111 Main Module Reassembly Procedure Replacing the CPU IMPORTANT The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator CET at mak 5 LJ 1 H 3 Map NAA NE ANNA A A H f E tietbettelts E AJ MAS NS gare j 112 Chapter 3 Replacing the Thermal M odule WARNING To prevent damage to the Thermal Module or the CPU hold the Thermal Module by both ends at the same time IMPORTANT If the replacement Thermal Module does not include the thermal protection pad sho
73. e clips If 5 Replace the Antenna in the casing as shown and 6 Ensure that the securing pin is properly located secure it in place with the tape Chapter 3 105 7 Run the left side Antenna cable as shown in the 8 Run the cable along the edge of the casing using hinge well to avoid trapping all available cable clips Ha 11 Run the cable along the edge of the casing using 12 Replace the Antenna in the casing as shown and all available cable clips secure it in place with the foil tab 106 Chapter 3 13 Ensure that the securing pin is properly located Chapter 3 107 Replacing the LCD Panel 1 Align the LCD brackets with the six 6 screw holes three on each side on the LCD Panel as shown 2 Replace the six 6 securing screws On each side replace the screws in numeric order from 1 to 3 3 Turn the panel over Insert the LCD Panel cable 4 Run the LCD cable as shown and press down into the LCD Panel as shown 1 Replace the along the length of the cable to secure it in place securing strip 2 E 5 Insert the LCD panel into the casing back edge first 6 Ensure that the four 4 locating pins are properly as shown seated before continuing 108 Chapter 3 7 Replace the Camera Module cable bundle in the casing as shown 8 Replace the three 3 screws to secure the panel and grounding within the LCD module IMPORTANT When replacing the screws in the LCD brackets red callout
74. e from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 6 165 Aspire 4740 4740G Exploded Diagrams Main Module Nid NA g Jj N K Jl TS 10 9 LA je Re BR 53 ko e 11 ER SEN C gt wa 1 2 Ser Bonin 51 ADO 13 e NP ST C Middle Cover 60 PAA02 004 8 MiniDoor 42 PAA02 001 Hinge Cap Left 42 PAA02 004 MB PMJO2 001 Hinge Cap Right 42 PAA02 005 KC 52001 DMP 4 Upper Case 60 PLQ02 001 12 Thermal Module 60 PLR02 003 UMA Finger Print 55 PLQ02 001 Thermal Module 60 PLR02 004 Reader DIS 166 Chapter 6 Aspire 4740 4740G FRU List ADAPTER DELTA 65W 19V 1 7X5 5X11 YELLOW ADP AP 06501 026 65JH DB A LV5 LED LF ADAPTER LITE ON 65W 19V 1 7X5 5X11 YELLOW PA AP 06503 024 1650 22AC LV5 LED LF ADAPTER HIPRO 65W 19V 1 7X5 5X11 YELLOW HP AP 0650A 012 A0652R3B 1LF LV5 LED LF Adapter DELTA 90W 19V 1 7x5 5x11 Blue ADP 90CD DB AP 09001 027 A LV5 LED LF Adapter LITE ON 90W 19V 1 7x5 5x11 Blue PA 1900 AP 09003 021 34AR LV5 LED LF Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 AP 0900A 005 BILF LV5 LED LF BATTERY
75. e left side of the Switch Cover first and gently rotate it from left to right while lifting the right side clear of the casing T Lift the Switch Cover clear of the chassis Chapter 3 65 Removing the Keyboard 1 See Removing the Switch Cover on page 64 2 Lift the keyboard from both sides to clear the securing tabs underneath 5 Remove the keyboard from the chassis 66 Chapter 3 Removing the Speaker Module 1 See Removing the Keyboard on page 66 2 Remove the two 2 securing screws from the Speaker Module Speaker Module 3 Remove the adhesive tape securing the LCD cables to the Speaker Module Chapter 3 67 5 Rotate the Speaker Module upward rear edge first to clear the LCD cables and remove it from the chassis LJ tas No 4 E n Y E A SE a 68 Chapter 3 Removing the LCD M odule 1 See Removing the WLAN Module on page 54 2 See Removing the Keyboard on page 66 3 Turn the computer over Remove the two 2 securing screws as shown LCD Module Chapter 3 69 5 Completely remove the Antenna cable from the cable channel x EM nini EU LEM me s Bi ay a 29v z lai POS AA gt ms ba wae i Bia ae ary I etos m p Tn si ua MALA PENT bz wia i T v ZNP Wi E 7 Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown
76. eader VDS Conn LVDS USB Port 2 eSATA BN conn de ime ness USB port sub board USB port 10 USB port 3 USB port 1 1 USE port 6 ka page 28 RV os 27GT s 1GB s x4 page page pags pag page LVDS UMA B 4 3 3V 48MHz ntel i 3 3V 24MHz evel Shift Ibex Peak M de HDMI UMA PCH SATA x 6 GEN1 1 5GT S GEN2 3GT S 100MHz PCI Express x 8 ABD PCIE1 2 5GT S CKD PCIE1 2 2 5 5GT S 100MHz page 13 14 15 16 17 HDA Codec MDC 18192021 8 ALC888 page 39 page 40 port 2 4 port 1 LAN GbE port 0 port 1 port 4 PR SPIROM x2 SATAHDD SATA ODD eSATA page 33 Conn Conn Conn Audio AMP page 13 APA2051 page 31 page 31 page 35 page 41 RJ45 LPC BUS page 34 kaling Int Speaker ENE KB926 m NAL90 Sub board NALGO Sub board ska RTCCKT Er sr AR page 35 page 35 Touch Pad Int KBD page 38 page 38 LS 4493P Power On Off CKT Media B page 8 A page 38 BIOS ROM page 38 LS 5683P LS 5683P DC DC Interface CKT Function B Function B page 38 page 38 MINI Card x2 WL 7 page 32 LSSGEIP IKE i int i int Power Circuit DC DC mnn MA page 4 Chapter 1 Your Acer Notebook tour Front View HE m A gt ar Acer Acer Crystal Eye Eye Web camera for video communication only for camera for video communication only for webcam certain models Display screen Also called Liquid Crystal Display LCD displays computer output Configuration may vary by models Power button Turns the computer on and off Status indica
77. ed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU SL e m If the problem remains replace the following FRU one at a time Do not replace a non defective FRU System board LCD assembly Chapter 4 Post Codes These tables describe the POST codes and descriptions during the POST Post Code Range 0x10 Ox3F OxAO OxBF 0xCO OxCF 60 086 PO meme InsydeH2ODDT IM OxDO 0xD7 SE OxE5 0xE7 OxEC OxF8 SEC Phase POST Code Table SEC SYSTEM POWER ON SEC 1 CPU power on and switch to Protected mode SEC BEFORE MICROCODE PATCH Patching CPU microcode SEC AFTER MICROCODE PATCH Setup Cache as RAM SEC SETUP CAR OK Cache as RAM test SEC GO TO SECSTARTUP SEC 9 Setup BIOS ROM cache SEC GO TO PEICORE Enter Boot Firmware Volume NOTE The color bar items indicate 3rd party related functions that are platorm dependent Chapter 4 155 PEI Phase POST Code Table PEI SIO INIT Super I O Initialization PEI CPU REG INIT CPU Early Initialization PEI PCIE MMIO INIT PE 74 PCIE MMIO BAR Initialization PEI NB REG INIT IPE 175 North Bridge Early Initialization PEI SB REG INIT PEI 76 South Bridge Early Initialization PEI TPM INIT TPM Initialization PEI SMBUS INIT SMBUS Early Initialization PEI PROGRAM CLOCK GEN Clock Generator Initialization PEI MEMORY INIT Memory Initial for Normal boot PEI MEMORY INIT FOR CRISIS Memory Initial for
78. en Windows Mobility Center lt a gt lt BREAK gt Display the System Properties dialog box amp gt lt SHIFT M gt Restore minimized windows to the desktop lt f3 gt TAB Cycle through programs on the taskbar by using Windows Flip 3 D amp gt lt SPACEBAR gt Bring all gadgets to the front and select Windows Sidebar lt CTRL gt 8v gt lt F gt Search for computers if you are on a network lt CTRL gt amp g gt TAB Use the arrow keys to cycle through programs on the taskbar by using Windows Flip 3 D Note Depending on your edition of Windows 7 some shortcuts may not function as described Application This key has the same effect as clicking the right mouse button it opens the ER key application s context menu 14 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer s controls like screen brightness volume output and the BIOS utility To activate hot keys press and hold the lt Fn gt key before pressing the other key in the hotkey combination Hotkey help Displays help on hotkeys lt Fn gt lt F2 gt Acer eSettings Launches Acer eSettings Management in Acer Management Empowering Technology lt Fn gt lt F3 gt i Acer ePower Launches Acer ePower Management in Acer w Management Empowering Technology Fn lt F5 gt Display toggle Switches display output between the display screen external monitor if connec
79. g the RJ 11 Port 1 See Removing the Mainboard on page 88 2 Turn the Lower Cover over and pull the Modem cable through the casing as shown A P o 4 Turn the computer over Pull the Modem cable completely through the casing as shown mama 90 Chapter 3 5 Remove the adhesive tape and lift the cable out of the cable channels as shown Ew Chapter 3 91 92 Removing the Thermal M odule 1 See Removing the Mainboard on page 88 2 Turn the Mainboard over and place on a clean surface 3 Hold the fan cable connector and lift to disconnect from the mainboard CPU Thermal M2 5 3 2 Module Chapter 3 WARNING To prevent damage to the Thermal Module or the CPU hold and lift the Thermal Module by lifting both ends up and away at the same time 5 Hold the module on both sides and lift it clear of the Mainboard ai d B a IB IMPORTANT If the replacement Thermal Module does not include a thermal protection pad reuse the original thermal protection pad with the new Thermal Module Chapter 3 93 Removing the CPU 1 See Removing the Thermal Module on page 92 2 Using a flat screwdriver turn the CPU socket latch counter clockwise 180 to release the CPU m 5 e er 37 L Ma NN s LET g i 94 Chapter 3 LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LED Panel
80. he optical drive tray when the computer is off e NO Modem RJ 11 Connects to a phone line port 7 Kensington lock Connects to a Kensington compatible computer slot security lock Rear View Ventilation Enable the computer to stay cool even after prolonged use slots Chapter 1 Bottom View Battery bay Houses the computer s battery pack 2 Battery release Releases the battery for removal latch 3 Hard disk bay Houses the computer s hard disk secured with screws 4 Memory Houses the computer s main memory compartment 5 a Battery lock Locks the battery in position Ventilation slots Enables the computer to stay cool even alter and cooling fan prolonged use Note Do not cover or obstruct the opening of the fan 10 Chapter 1 Indicators The computer has several easy to read status indicators The front panel indicators are visible even when the computer cover is closed Battery Indicates the computer s battery status NOTE 1 Charging The battery light snows amber when the battery is charging 2 Fully charged The light shows green when in AC mode Easy Launch Buttons Located beside the keyboard are application buttons These buttons are called easy launch buttons They are Programmable Backup Wireless LAN and Bluetooth To set the programmable key run the Acer Launch Manager mE Programmable key User Programmable Backup key Launches Acer Backup Management for three
81. heck that system resources are not running low a Try closing some applications b Reboot and try the operation again Check that the ODD controller transfer mode is set to DMA a Navigate to Start Control Panel System and Maintenance System Device Manager Chapter 4 147 b Double click IDE ATA ATAPI controllers then right click ATA Device 0 Click Properties and select the Advanced Settings tab Ensure that the Enable DMA box is checked and click OK d Repeat for the other ATA Devices shown if applicable Drive Not Detected If Windows cannot detect the drive perform the following actions one at a time to correct the problem 1 Restart the computer and press F2 to enter the BIOS Utility 2 Check that the drive is detected in the ATAPI Model Name field on the Information page NOTE Check that the entry is identical to one of the ODDs specified in Hardware Specifications and Configurations on page 18 3 Turn off the power and remove the cover to inspect the connections to the ODD See Disassembly Process on page 48 a Check for broken connectors on the drive motherboard and cables b Check for bent or broken pins on the drive motherboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced Reseat the drive ensuring and all cables are connected correctly Replace the ODD See Disassembly Process on page 48
82. ication is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning Setup Warning Invalid Password Continue If the new password and confirm new password strings do not match the screen displays the following message Setup Warning Passwords do not match Re enter password Continue 34 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the USB diskette drives the onboard hard disk drive and the DVD drive in the module bay aaa aaa Exit 1 Network Boot LEGACY PCI DEVICE Chapter 2 35 Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility Item Specific Help Information Main Security Boot Exit Discarding Changes Load Setup Defaults Exit System Setup and Discard Changes save your changes to Save Changes CMOS The table below describes the parameters in this screen Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Exit utility without saving setup data to CMOS Changes Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Load Setup Default Load default values for all SETUP item 36 Chapter 2
83. indicates the item has sub items Press Enter to expand this item Press Esc while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing F9 You can also press F10 to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making changes to parameter values Please note that system information is subject to different models Chapter 2 29 Information 30 Main Securit CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name oystem BIOS Version KBC BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name VILDE The Information screen displays a summary of your computer hardware information Boot Exit Intel R Core TM i7 CPU M620 2 67GHz 2 67GHz Hitachi HTS545050B9A300 090730PB4400Q7HJ00LJG TSSTcorp CDDVDW TSL633C V0 09T6 V0 09 Intel V1869 123456789 Aspire 4740 4740G Acer B044702E41CE67BEE6C68002622668350 NOTE The system information is subject to different models CPU Type This field shows the CPU type and speed of the system Universally Unique Identifier UUID is an identifier standard used in software constructio
84. internal display is selected On this notebook model switching between the internal display and the external display is done by pressing Fn F5 Reference Product pages for specific model procedures Make sure the computer has power by checking at least one of the following occurs Fans start up Status LEDs light up If there is no power see Power On Issue on page 138 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see LCD Failure on page 141 Disconnect power and all external devices including port replicators or docking stations Remove any memory cards and CD DVD discs Restart the computer If the computer boots correctly add the devices one by one until the failure point is discovered Reseat the memory modules Remove the drives see Disassembly Process on page 48 If the Issue is still not resolved see Online Support Information on page 205 Chapter 4 139 Abnormal Video Display If video displays abnormally perform the following actions one at a time to correct the problem 1 2 9 10 11 Reboot the computer If permanent vertical horizontal lines or dark spots display in the same location
85. ium II III are trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual SCREEN MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel
86. keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys Number keys on Type numbers in a normal manner embedded keypad Cursor control keys on Hold lt Shift gt while using cursor Hold lt Fn gt while using cursor embedded keypad control keys control keys Main keyboard keys Hold lt Fn gt while typing letters on Type the letters in a normal embedded keypad manner Chapter 1 13 Windows Keys The keyboard has two keys that perform Windows specific functions Windows key Pressed alone this key has the same effect as clicking on the Windows Start button it launches the Start menu It can also be used with other keys to provide a variety of functions lt g gt Open or close the Start menu amp 5 gt lt D gt Display the desktop amp gt E Open Windows Explore lt a gt lt F gt Search for a file or folder amp gt lt G gt Cycle through Sidebar gadgets amp gt lt L gt Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain amp gt M Minimizes all windows amp gt Rs Open the Run dialog box lt g gt lt T gt Cycle through programs on the taskbar amp gt lt U gt Open Ease of Access Center amp y gt lt X gt Op
87. m NLEDIAWXGAG uma N sozeemo N NSXGBSAKS 65460 NLEDIAWXGAG uma N SOZGBio N NSXGBSAKS GGSS0M NLEDIAWXGAG uma N SO2GBio N N5006854K5 GGSSOM NLEDIAWXGAG uma N SO2GBio N NSOXGBSAKS GGSSoM NLEDIAWXGAG UMA N SO2GBio N N5006854K8 Appendix A 180 LN NEN LN MEN em A A A A A A Z Z Z z Z zZ Ci3350M NLED14WXGAG Ci3350M NLED14WXGAG MA A A A A A A 181 Appendix A Ci3350M NLED14WXGAG Ci5520M NLED14WXGAG NSM8XS IF i F SWS Nsvexs n SWS N N N N in 1 Build i BT 2 ia id id id id id id id id id 5 in 1 Build in 3rd WiFi 2x2 BGN BT 2 1 Appendix A 182 N IN nemes N wowee 5miBudn aawFi2 BeN Bret IN nes WN 5im1Budin aweia Bon Bret N nemes JN menee 5imTBuidn rdWFi2BGN ret IN ass N N S Sin Buin Nte Bra N ass N N Sin Buin inten Bra Nswxs N N smteudm Nreoo 8r21 Nswxs N n 5mieguidm Nte Brat IN nes WN Sin Bud nTen BIA N nes N N fsmrsuidin WISNOH Bra N nes N N Sin Buin WTSNOH BT N NSwaxs N menee Smrauidn SdWEIMIBON N N nes N N fsmrsuidin nren BIZ N N N N N N TH Zz ziziziziziziz i 183 Appendix A Aspire 4740G AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AAP Thailand AA
88. n standardized by the Open Software Foundation OSF as part of UUID Number the Distributed Computing Environment DCE Chapter 2 Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery Information ty Boot Exit Item Specific Help PRS System Date 09 18 2009 This is the help for the Total Memory 4096 MB hour field Valid range Video Memory 64 MB is from 0 to 23 REDUCE INCREASE F5 F6 Quick Boot Enabled Network Boot Enabled F12 Boot Menu Disabled D2D Recovery Enabled SATA Mode AHCI Mode Display Mode Hybrid NOTE The screen above is for your reference only Actual values may differ The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings System Time Sets the system time The hours are displayed with 24 Format HH MM SS hour format hour minute second System Date Sets the system date Format MM DD YYYY month day year Total Memory This field reports the memory size of the system N A Memory size is fixed to 3017 MB Video Memory This field reports the video Memory size Quick Boot Enables the boot sequence to skip some processes to Option Enabled or Disabled boot up more quickly Network Boot Enables disables the system boot from LAN remote Option Enabled or Disabled server F12 Boot Menu Enables or disables the Press lt F12 gt to display
89. n Intermittently 138 If the system powers off at intervals perform the following actions one at a time to correct the problem 1 2 3 Check the power cable is properly connected to the computer and the electrical outlet Remove any extension cables between the computer and the outlet Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet Disconnect the power and open the casing to check the Thermal Unit and fan airways are free of obstructions Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer to the failure point Remove any recently installed software If the Issue is still not resolved see Online Support Information on page 205 Chapter 4 No Display Issue If the Display doesn t work perform the following actions one at a time to correct the problem Do not replace a non defective FRUs goto napawer troubleshooting step Replace CPL La pg Replace Mo LED module LCD paneli OKT LCD cable Replace MIB Cz mod ulewy ell connected Connect ityell Replace Ext DDRRA M module Connectit well Ext DORRA fl module DET CP well connected No POST or Video If the POST or video doesn t display perform the following actions one at a time to correct the problem 1 Make sure that the
90. oh Fuji film Sony Hitachi Maxell Memorex RITEK CMC P V C JVC SKC ACER Prime Disc TDK CD RW Media 10x 4x Ricoh Mitsubishi Verbatim ACER OPTROM Memorex P V C RITEK CMC LEADDATA GigaStorage Prodisc Fornex Samsung Philips DVD Write DVD R Media 16x 8x 4x 2 4x Taiyo Yuden Mitsubishi Verbatim Hicoh TDK DVD R Double Layer Media 8x 2 4x Mitsubishi Verbatim DVD RW Media 8x 4x 2 4x Mitsubishi Verbatim Ricoh TDK DVD R Media 16x 8x 4x 2x Mitsubishi Verbatim TDK Taiyo Yuden PVC Fuji Film Ritek DVD R DL Media 8x 4x Mitsubishi Verbatim DVD RW Media 6x 4x 2x 1x JVC PVC Mitsubishi Verbatim TDK DVD RAM Ver2 2 Media 5x 3x 2x Panasonic Hitachi Maxell Power Supply 5V DC Voltage Allowance 5V DC 5 Chapter 1 LCD 14 Vendor model name Samsung LTN140AT01 G01 AUO B140XW01 LG LP140WH1 CMO N140B6 L02 3556 140 Typical White Luminance cd m2 220 typ also called Brightness Contrast Ratio typical 800 Response Time Optical Rise 8 typ Time Fall Time msec Input Voltage 3 3V 0 3V Typical Power Consumption 5W max watt Physical Size mm 324 0 H x 192 5 V x 5 2 D Horizontal Temperature Range C Operating 0 to 50 C Storage shipping 20 to 60 C Chapter 1 25 26 VGA Graphic Controller Type Intel built in VGA chip Aspire 4740 Nvidia Aspire 4740G Graphics Clock 1836 MHz Texture Fill Rate 47 2 billion sec
91. purpose fingerprint software package integrated with the Microsoft Windows operating system Utilizing the uniqueness of one s fingerprint features Acer Bio Protection Fingerprint Solution has incorporated protection against unauthorized access to your computer with centralized password management with Password Bank easy music player launching with Acer MusicLaunch secure Internet favorites via Acer MyLaunch and fast application website launching and login with Acer FingerLaunch while Acer ProfileLaunch can launch up to three applications websites from a single finger swipe Acer Bio Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer Bio Protection help files Chapter 1 17 Hardware Specifications and Configurations 18 Processor CPU Type Intel amp Mobile Calpella Arrandale CPU Core Logic e Two execution cores e A32 KB instruction and 32 KB data first level cache L1 for each core e A 256 KB shared instruction data second level cache L2 for each core Upto 4 MB shared instruction data third level cache L3 shared among all cores CPU Package mPGA 989 CPU Core Hefer to table below Voltage Proce
92. rd udem wirewe ll onnected odem card OK Replace B Chapter 4 149 Wireless Function Failure If the WLAN WiMAX fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUS Start OK Check Antenna to WLAN WiMAX C ard NG Reconnect the Antenna to the card OK Check Antenna NG Swap the Antenna OK heck WLAN Wi MA Card NG Swap WLAN WiMAX Card OK Check Function Board Swap Mainboard Bluetooth Function Failure If the Bluetooth fails perform the following actions one at a time to correct the problem Do not replace a non 150 defective FRUS Start NG Swap Function Board Check BT cable connected OK NG Reconnect the cable to the module OK Check BT cable NG Swap the cable OK Check BT Module NG Swap BT Module Check Function Board Swap Mainboard OK Swap Function Board Chapter 4 EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Start OK Reconnect the NG Fun
93. rd Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set HDD Password Press Enter to set the Hdd password When Hdd password is set this password protects the Hdd from unauthorized access Power on password Defines whether a password is required or not while Disabled or the system powers on Enabled NOTE When you are prompted to enter a password you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook computer to your dealer to reset it Chapter 2 Setting a Password Follow these steps as you set the user or the supervisor password 1 Use the T and J keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Supervisor Password box appears Enter New Password Confirm New Password 2 Type a password in the Enter New Password field The password length can not exceeds 8 alphanumeric characters A Z a z 0 9 not case sensitive Retype the password in the Confirm New Password field IMPORTANT Be very careful when typing your password because the characters do not appear on the screen 3 Press Enter After setting the password the computer sets the User Password parameter to Set 4 If desi
94. re Singapore Malaysia AS4740G 352G32Mi LINPUSATH3 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EN11 AS4740G 352G32Mi LINPUSATH1 N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AS4740G 544G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 544G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 524G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 523G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2G 1G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 433G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2G 1G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 433G64Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2G 1G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 434G64Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 640 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 434G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 434G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 433G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2G 1G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 432G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 623G50Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2G 1G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AS4740G 624G32Mi W7HP64ATSG1 MC N11MGE1512CFbs V3 2 2G 320 BT 6L2 2 5R CB G
95. re i3 processor Mobile Intel amp HM55 Express Chipset System M emory Dual Channel SDRAM support Up to 4 GB of DDR3 1066 MHz memory upgradeable to 8 GB using two soDIMM modules Display and graphics 16 9 aspect ratio 14 HD 1366 x 768 NVIDIA GeForceQ 310M Aspire 4740G Integrated Intel GMA HD graphics Aspire 4740 Storage subsystem 2 5 hard disk drive Optical drive option Blu ray Disc DVD Super Multi double layer drive DVD Super Multi double layer drive Multi in 1 card reader Audio Dolby optimized surround sound system with two built in stereo speakers True 5 1 channel surround sound output High definition audio support S PDIF Sony Philips Digital Interface support for digital speakers Acer PureZone technology with two built in stereo microphones MS Sound compatible Chapter 1 Communication Acer Video Conference featuring Integrated Acer Crystal Eye webcam Acer PureZone technology WLAN Intel Centrino Advanced N 6200 802 11a g n Acer InviLink NplifyTM 802 11b g n Acer InviLink 802 11b g WPAN Bluetooth 2 1 Enhanced Data Rate EDR LAN Gigabit Ethernet Wake on LAN ready Modem 56K ITU V 92 Wake on Ring ready Dimensions and Weight 342 W x 239 D x 23 38 6 H mm 13 4 x 9 4 x 0 9 1 5 inches 2 3Kg 5 07lbs with 6 cell battery Privacy control Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot
96. rear edge of the Upper Cover upward 76 Chapter 3 Removing the Finger Print Reader NOTE Only the Discrete SKU supports Finger Print Reader technology 1 See Removing the Upper Cover on page 74 2 Remove the one 1 securing screw on the bracket Finger Print Reader 3 Remove the adhesive tape from the FFC cable as shown Chapter 3 117 4 Remove the finger print bracket by angling the bracket upward as shown 78 Chapter 3 Removing the TouchPad Bracket 1 See Removing the Upper Cover on page 74 2 Lift the FFC to disengage the adhesive 3 Open the FFC locking latch as shown and remove the FFC 4 Remove the two 2 screws from the TouchPad Bracket le pe TouchPad Bracket Chapter 3 5 Remove the TouchPad Bracket from the Upper Cover wd A 80 Chapter 3 Removing the M edia Board WARNING Care must be taken when removing the Media Board Cover from the Upper Cover to prevent damage or stress to the surface 1 See Removing the Upper Cover on page 74 2 Detach the media board FFC from the upper case Chapter 3 81 82 a s O GG Chapter 3 Removing the USB Board 1 See Removing the Upper Cover on page 74 2 Remove the one 1 securing screw from the USB board Step Size Quantity _ Screw Type m s O 3 Remove the adhesive tape as shown m m m Chapter 3 83 5 Lift
97. red you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the T and J keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears Enter Current Password Enter New Password Confirm New Password Type the current password in the Enter Current Password field and press Enter Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Chapter 2 33 Changing a Password 1 Use the T and J keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears Set Supervisor Password Enter Current Password Enter New Password Confirm New Password 2 Type the current password in the Enter Current Password field and press Enter 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press Enter After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verif
98. s 6 IDE1 TSSTcorp CDDVDW TS L633C lt Esc gt to escape the menu 3 Execute the FLASH BAT batch file to update BIOS The flash process begins as shown 1 HA Ss Aole nart Model name 4 In flash BIOS the message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays 38 Chapter 2 HI hd Harnning Mo AC power connect Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays Chapter 2 39 WinFlash Utility Perform the following steps to use the WinFlash Utility 1 2 3 40 Double click the WinFlash executable Click OK to begin the update A progress screen displays InsydeFlash V3 69 0 a ru Ginsvde mj 3 InsydeFlash Windows F BIOS Flash Utility Copyright C1 2008 Insyde Software Corp http Pe inggdesw com Status Erasing and Writing Current BIOS New BIOS ID NCQDO Ncap Do not turn off your computer When the process is complete close all programs and applications and reboot the system Chapter 2 Remove HDD BIOS Password Utilities This section provide you with removing HDD BIOS method Remove HDD Password When the user keys in the wrong password three times the system reports the following error code to user Harddisk Security Primary Master TOSHIBA MKI2526SK Lock To unlock the HDD password perform the follo
99. s 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_EN11 AAP Thailand LX PMHOC 018 AS4740 522G50Mi LINPUSATH1 UMACFbs 1 2G 500_L BT 6L2 2 5R CB_GN_FP_0 3D_HG_TH51 Appendix A 178 Thailand LX PMHOC 017 AS4740 432G32Mi LINPUSATH3 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 Thailand LX PMHOC 016 AS4740 432G32Mi LINPUSATH1 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 Thailand LX PMHOC 015 AS4740 332G32Mi LINPUSATH3 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 Thailand LX PMHOC 014 AS4740 332G32Mi LINPUSATH1 UMACFbs 1 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG TH51 AAP Philippines LX PMH02 002 AS4740 333G50Mi EM W7HP64EMATPH1 MC UMACFbs 2G 1G 500_L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AAP India LX PMH02 005 AS4740 434G50Mi W7HP64INATIN1 MC UMACFbs 2 26 500 L BT 6L2 2 5R CB GN FP 0 3D HG ES61 AAP India LX PMHOC 013 AS4740 434G32Mi LINPUSAIN1 UMACFbs 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 AAP India LX PMH02 004 AS4740 434G32Mi W7HP64INATIN1 MC UMACFbs 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AAP India LX PMH02 003 AS4740 333G32Mi W7HP64INATIN1 MC UMACFbs 2641G 320 BT 6L2 2 5R CB GN FP 0 3D HG ES61 AAP India LX PMHOC 012 AS4740 434G50Mi LINPUSAIN1 UMACFbs 2 2G 500 L BT 6L2 2 5R CB GN FP 0 3D HG EN11 AAP India LX PMHOC 011 AS4740 333G32Mi LINPUSAIN1 UMACFbs 2G 1G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 AAP India LX PMHOC 010 AS4740 334G32Mi LINPUSAIN1 UMACFbs 2 2G 320 BT 6L2 2 5R CB GN FP 0 3D HG EM11 AAP Vietnam
100. s DRAM Support DIMM Speed 800 1066 MHz Support DIMM 204 pin DDR IIl 800 1066 SO DIMM package VGA Memory 512 MB with optional adjustable 128MB UMA VGA memory share from North Bridge Memory module You can install memory modules in any combination as long as they match the combinations above specifications Memory Combinations NOTE Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations On above table the configuration of slot 1 and slot 2 could be reversed Chapter 1 Hard Disk Drive Interface Vendor amp Seagate Seagate Seagate Toshiba WD Model Name ST9250827AS ST9320320AS ST9500325AS MK3252GSX WD5000BEVT ST9160310AS MK2552GSX WD3200BEVT MK1652GSX WD2500BEVT Capacity 320 160 0 MB WD1600BEVT 250 0 320 250 160 500 320 250 160 Bytes per 512 1 12 sector 4 i 4 Drive Format Spindlespeed 5400 5400 5400 RPM Performance Specifications Internal transfer rate Mbits sec 778 352 1 175 400 794 106 Mbits s typical maximum max I O data 300 15 300 300 300 maximum transfer rate Mbytes sec max DC Power Requirements Voltage 5V 5 DV 45 DV 45 DV 45 5V 5 8 0 Chapter 1 22 Super Multi Combo Module Vendor amp model name Philips DS 8A2S Toshiba Digi TS L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate MB sec Sustained Sustained Max 3 5 Mbytes sec Max 10 Mbytes sec
101. sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List wssn 8 semen 48 Chapter 3 External M odule Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Turn off system and peripherals power Disconnect power and signal cables from system Remove Battery Remove Dummy Card Remove Lower Covers Y Y Y Y Remove Remove Remove Remove WLAN DIMMs HDD ODD Screw List ODD Module M2 5 5 86 PAA02 003 Chapter 3 49 Removing the Battery Pack 1 Turn the computer over 2 Slide the battery locking latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 U 50 Chapter 3 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject
102. settings are correct and that CD DVD drive is set as the first boot device on the Boot menu Ensure all cables and jumpers on the HDD and ODD are set correctly Remove any recently added hardware and associated software Run the Windows Disk Defragmenter For more information see Windows Help and Support e emo Run Windows Check Disk by entering chkdsk r from a command prompt For more information see Windows Help and Support 10 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 11 Replace the HDD See Disassembly Process on page 48 Chapter 4 145 ODD Failure If the ODD fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs D D CD R UM driver installed n tallit Seat itu ell Replace Dy OC D R OM dise Replace Dy D C D R OM module Replace B ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty 146 Audio CDs do not play when loaded DVDs do not play when loaded Blank discs do not burn correctly DVD or CD play breaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following gener
103. ssor Specifications Ci3330M 2 13 GHz mPGA 989 KC 33001 DMP Ci3350M 2 26 GHz mPGA 989 KC 35001 DMP Ci5430M 2 26 GHz mPGA 989 KC 43001 DMP Ci5520M 2 4 GHz mPGA 989 KC 52001 DMP Ci5540M 2 53 GHz Ci7620M 2 66 GHz System Board Major Chips Core logic Intel Ibex Peak M HM55 Keyboard Controller ENE KB926 for Keyboard Controller Battery management Unit and RTC LAN Broadcom BCM57780A1KMLG for Giga LAN Media Card Reader Realtek RTS5159 for Card Reader 7 in 1 controller Audio Codec Realtek ALC888S VC for High Definition Audio Codec with Dolby Digital Live CPU Fan True Value Table DIS Throttling 50 On 99 C Off 89 C OS Shut down 104 C H W Shut down 92 C Chapter 1 CPU Fan True Value Table UMA Throttling 50 On 99 C Off 89 C OS Shut down 104 C H W Shut down 92 BIOS ROM Supported Protocols Support ISIPP Support Acer Ul Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBIOS 2 3 PCl2 2 Refer to Acer BIOS specification DMI utility for BIOS serial number configurable asset tag Support PXE Support WinFlash Wake on LAN from S3 Wake on LAN form S4 in AC mode BIOS Password control Supervisor User and HDD Chapter 1 System Memory Memory Controler Onboard OSS OoOO OMB No on board Memory Supports Memory size 4 GB per socket Support maximum 8 GB for 64bit OS with two 2GB SO DIMM memory size Support DIMM type DDR III Synchronou
104. step data backeup Wireless communication Enables disables the wireless function switch Bluetooth communication Enables disables the Bluetooth function switch Chapter 1 11 Touchpad Basics with fingerprint reader The following items show you how to use the touchpad with Acer Bio Protection fingerprint reader EI 1 2 3 4 Move your finger across the touchpad 1 to move the cursor Press the left 2 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button Use Acer Bio Protection fingerprint reader 3 supporting Acer FingerNav 4 way control function only for certain models or the 4 way scroll 3 button only for certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Ss feie wane Click and hold then use Tap twice at the same speed finger on the touchpad to as double clicking a mouse drag the cursor button rest your finger on the touchpad on the second tap and drag the cursor Access Click once context menu NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to
105. t click on the Playback tab and select Show Disabled Devices clear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the onscreen prompts to configure the speakers Remove and recently installed hardware or software Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page 205 Chapter 4 143 Internal Microphone Failure If the internal Microphone fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Re assemble Check M B the MIC cable Mic cable to M B Swap MIC wire Check MIC of LCD module wire af LCD module Swap M B Microphone Problems If internal or external Microphones do no operate correctly perform the following actions one at a time to correct the problem 1 Check that the microphone is enabled Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab Right click on the Recording tab and select Show Disabled Devices clear by default The microphone appears on the Recording tab Right click on the microphone and select Enable Select the microphone then click Properties Select the Levels tab Increase the volume to the maximum setting and click
106. ted and both lt Fn gt lt F6 gt WE Screen blank Turns the display screen backlight off to save power Press any key to return mist mmo Touchpad toggle Turns the internal touchpad on and off d 4 Speaker toggle Turns the speakers on and off Fer gp Brightness up Increases the screen brightness mU Brightness down Decreases the screen brightness Chapter 1 15 Special Key You can locate the Euro symbol and the US dollar sign at the upper center and or bottom right of your keyboard Esc FI F Fi F F F Fi FB PI FID FT Fu Fri Pais e e z m cam af xj Home End Mumik Srik S rg Break cay pa Ha I a A amp rite spe gli NI m 2 3 4 sels 7 8 9 o IE mapua mak Q W E R T Y U 4 5 O 6 PIII i E Caps Lock A 5 D F G H J K L q Erter The Euro symbol 1 Openatext editor or word processor 2 Hold Alt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq fag12 htm for more information The US dollar sign 1 Openatext editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system version 16 Chapter 1 Using the System Utilities Acer Bio Protection only for certain models Acer Bio Protection Fingerprint Solution is a multi
107. the LCD is faulty and should be replaced See Disassembly Process on page 48 If extensive pixel damage is present different colored spots in the same locations on the screen the LCD is faulty and should be replaced See Disassembly Process on page 48 Adjust the brightness to its highest level See the User Manual for instructions on adjusting settings NOTE Ensure that the computer is not running on battery alone as this may reduce display brightness If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced See Disassembly Process on page 48 Check the display resolution is correctly configured a Minimize or close all Windows b If display size is only abnormal in an application check the view settings and control mouse wheel zoom feature in the application c If desktop display resolution is not normal right click on the desktop and select Personalize Display Settings d Click and drag the Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary Roll back the video driver to the previous version if updated Remove and reinstall the video driver Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices If the Issue is still not resolved see Online Support Information on page 205 Run
108. the drive Ensure that AutoPlay is enabled a Navigate to Start Control Panel gt Hardware and Sound gt AutoPlay b Select Use AutoPlay for all media and devices c Inthe Audio CD and DVD Movie fields select the desired player from the drop down menu Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer Navigate to Start Control Panel System and Maintenance System Device Manager Double click DVD CD ROM drives Right click DVD drive and click Properties then click the DVD Region tab a 9 5 P Select the region suitable for the media inserted in the drive Discs Do Not Burn Properly If discs can not be burned perform the following actions one at a time to correct the problem 1 Ensure that the default drive is record enabled a Navigate to Start Computer and right click the writable ODD icon Click Properties b Select the Recording tab In the Desktop disc recording panel select the writable ODD from the drop down list c Click OK Ensure that the software used for burning discs is the factory default If using different software refer to the software s user manual Playback is Choppy If playback is choppy or jumps perform the following actions one at a time to correct the problem 1 2 C
109. tilities 29 BIOS SEP UII m m 29 Navigating the BIOS Utility ees 29 MO MANO aa ET SE EE ERE maba hada mo HAD 30 WE ERZE AA AA AA PP EN 31 SECUNIA manas Nan Gol ASAR prc ROR 32 ze a aa EN EE a mga alan GA ad an 35 AA O AA PB 36 BIOS FISM UHI ANE cC AA 37 DOS Flash Uulit seres BAGAN Eae nr an mice Saas FAN Eo AB ed 38 Win Flash Uli aa md a an nh haha ma kaha die ha dee Hf ULA GA Bash 40 Remove HDD BIOS Password Utilities aaa ees 41 Removing BIOS Passwords ca luus c lllo de A DER oe we ETE A 42 Miscellaneous Utilities llli hrh 44 Machine Disassembly and Replacement 47 Disassembly Requirements cese 47 Generali Informatlori 254 ug Edu d eee eee d EGER CCP oe Et NO de be sd 48 Pre disassembly Instructions l l 48 Disassembly Process ern 48 External Module Disassembly Process llle 49 External Modules Disassembly Flowchart eee eee ees 49 Removing the Battery Pack llli 50 Removing the SD Dummy Card 0 00 eee 51 Removing the Lower Covers ccc eee aaa eee een eens 52 Removing the WLAN Module Lua aaa aaa aaa aaa ees 54 Removing the DIMM Modules 222 aaa aa aaa aaa aa aaa IIS 56 Removing the Hard Disk Drive Module aa aaa aaa aaa aa aaa of Removing the Optical Disk Drive Module llle 59 Main Unit Disassembly Process a 61
110. time to correct the problem Do not replace a non defective FRUs Check M B T P FFC Check Logic Upper Internal Speaker Failure Re assemble the T P FFC to MIB Swap Reasse mble the T P board ar T P FFC If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Check MB SFK cable 142 omnl Speaker Swap M B Re assemble the SPK cable to M B Speaker Chapter 4 Sound Problems If sound problems are experienced perform the following actions one at a time to correct the problem 1 Reboot the computer 2 Navigate to Start Control Panel System and Maintenance System Device Manager Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices Roll back the audio driver to the previous version if updated recently Remove and reinstall the audio driver Ensure that all volume controls are set mid range a Click the volume icon on the taskbar and drag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show righ
111. tors Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components 6 Keyboard For entering data into your computer Chapter 1 Palms cd Comfortable support area for your hands when support area for your hands when you use the computer Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components Click buttons The left and right buttons function like the left left center and and right mouse buttons right The center button serves as Acer Bio Protection fingerprint reader supporting Acer FingerNav 4 way control function only for certain models Touchpad Touch sensitive pointing device which functions like a computer mouse M m Touchpad Toggle Turns the internal panahanan on and off Volume Up aaa system volume decrease system Volume Down volume Programmable User programmable key three step data backup Wireless LAN Enables disables the wireless LAN communication function Indicates the status of wireless button indicator LAN communication Bluetooth Enables disables the Bluetooth function communication Indicates the status of Bluetooth button indicator communication only for certain models Speakers Left and right speakers deliver stereo audio output Chapter 1 Closed Front View FERGIE Indicates the computer s power status Battery Indicates the computer s battery status
112. ty 29 37 Advanced 32 Boot 35 Exit 36 Navigating 29 Power 35 Save and Exit 36 Security 32 System Security 36 Bluetooth module 86 Board Layout Top View 161 brightness hotkeys 15 Camera Module 98 Common Problems 138 computer on indicator 11 CPU 94 DIMM Module 36 Display 4 display hotkeys 15 EasyTouch Failure 151 Euro 16 External Module Disassembly Flowchart 40 Features 1 Fingerprint Reader Failure 152 FLASH Utility 37 Flash Utility 37 FPC Cable 101 FRU Field Replaceable Unit List 165 Hard Disk Drive Module 57 Hibernation mode hotkey 15 Hinge Covers 63 Hot Keys 13 Indicators 11 Intermittent Problems 154 Internal Microphone Failure 144 Internal Speaker Failure 142 Jumper and Connector Locations 161 Top View 161 Keyboard 66 Keyboard Failure 141 LCD Bezel 96 LCD Brackets 101 LCD Failure 141 LCD Module Disassembly Flowchart 95 LCD Panel 99 lower cover 32 Main Unit Disassembly Flowchart 61 Mainboard 88 MediaTouch Button Failure 151 207 208 Memory Check 138 MIC Module 103 Model Definition 178 Modem Module 83 No Display Issue 139 Notebook Manager hotkey 15 Online Support Information 205 optical drive module 59 Panel 5 Bottom 10 left 5 PC Card 11 Power On Failure 138 speakers hotkey 15 System Block Diagram 4 Test Compatible Components 199 Thermal Unit Failure 152 Top 161 touchpad hotkey 15 Touchpad Failure 142 Troubleshooting
113. uildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN NSM8XS 5 in 1 Buildin 3rd WiFi 2x2 BT 2 1 BGN Appendix A 194 N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN NBDCB4XS McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NBDCB4XS N McAfee 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in 3rd WiFi 2x2 BT 2 1 BGN N NSM8XS N N 5 in 1 Build in
114. ve simultaneously Remote power on support Finger Print Reader 40 Ball Grid Array BGA Battery Vendor 8 model name 12mm x 5 mm SONY AS 2007A Panasonic AS 2007A Simplo AS 2007A Sanyo AS 2007A Numbercibafeycah 6 Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press F2 during POST when Press lt F2 gt to enter Setup message is prompted on the bottom of screen Press F2 to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press lt F12 gt during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Power Boot and EXit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign
115. wing steps 1 Press Enter to display the Select Item screen Select Iten Enter Unlock Password bsten continue 2 Select Enter Unlock Password and press Enter An Unlock Password displays ape Enter Unlock Password Key 76943468 EE Make a note of the key 76943488 in the example Boot up the system to a removable bootable drive containing DOS and the UnlockHD EXE program and open a DOS prompt For instructions on changing boot priority see Boot on page 35 5 Enter the UnlockHD EXE command and input the key to create an unlock code Make a note of the result for example 46548274 Reboot and enter the BIOS by pressing F2 when prompted Go to the Security menu and select Set Hdd Password 8 Enter the unlock code generated by UnlockHD EXE as the current password 46548274 in the example and complete the New Password and Confirm fields to create a new HDD password 9 Save and exit the BIOS to complete the process Chapter 2 41 Removing BIOS Passwords 42 If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below System Disabled 144521 To reset the BIOS password run BIOS PW EXE as follows 1 Keyin bios pw 144520 2 Select one string from the list Microsoft Windows AP Version 5 1 2600 KC Copyright 1785 2861 Microsoft Corp CC Documents and Settinys M547d D fblos pw 14452 8 unlocEb exe vi W
116. wn below reuse the original thermal protection pad with the new Thermal Module Align and place the Thermal Module in the onthe 2 Replace the four 4 screws from the Thermal mainboard as shown Module numerically from 1 to 4 1 KE LALA 3 Connect the fan cable to the mainboard as shown 113 Chapter 3 Replacing the RJ 11 Port 1 Replace the RJ 11 Port in the casing as shown 2 Place the cable bundle in the casing and apply pressure to secure the adhesive in place ag ki 3 Run the cable along the cable channels using all 4 Insert the cable through the casing as shown available cable clips zg MMA pow pr al F VO RA 5 Turn the computer over and run the cable along the 6 Insert the cable through the casing as shown cable channels using all available cable clips 114 Chapter 3 Replacing the Mainboard 1 Ensure that the Mainboard is face up Place the Mainboard in the chassis left hand edge first to allow the I O Ports through the casing then lower it into place TI BB yet aa NOTE Make sure the I O ports are positioned correctly through the lower cover and the screw sockets are visible through the mainboard Ej maa sa wm AB PA T amp Chapter 3 115 Replacing the Bluetooth Module 1 Insert the Bluetooth Module left side first and lower 2 Replace the one 1 securing screw it into place waa all 70777
117. x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF LITE ON 65W Adapter LITE ON 65W 19V 1 7x5 5x11 Yellow PA 1650 22AC LV5 LED LF LITE ON 90W Adapter LITE ON 90W 19V 1 7x5 5x11 Blue PA 1900 34AR LV5 LED LF Audio Codec NEM Realtek ALC888S ALC888S Battery PANASONIC 6CELL2 2 Battery PANASONIC AS 2007A Li lon 352P PANASONIC 6 cell 4400mAh Main COMMON PSS SANYO 6CELL2 2 Battery SANYO AS 2007A Li lon 3S2P SANYO 6 cell 4400mAh Main COMMON Normal Type SIMPLO 6CELL2 2 Battery SIMPLO AS 2007A Li lon 382P PANASONIC 6 cell 4400mAh Main COMMON PSS SIMPLO 6CELL2 2 Battery SIMPLO AS 2007A Li lon 382P SAMSUNG 6 cell 4400mAh Main COMMON SDI 2 2mAh F type SIMPLO 6CELL2 2 Battery SIMPLO AS 2007A Li lon 352P LGC 6 cell 4400mAh 2nd COMMON SONY 6CELL2 2 Battery SONY AS 2007A Li lon 352P SONY 6 cell 4400mAh Main COMMON Normal Type Bluetooth Foxconn BT 2 1 Foxconn Bluetooth BRM 2046 BT2 1 T60H928 33 f w 861 Camera 0 3M DV Chicony 0 3M DV Calla 2G 0 3M DV Suyin 0 3M DV Camellia 2G Card Reader E5in1 Build in 5 in 1 Build in MS MS Pro SD SC XD Cardbus1 Realtek RTS5159 GR Realtek Cardbus RTS5159 GR CPU 200 Appendix B CPU Intel Core i3 330M PGA 2 13G 35W Arrandale TJ90 VT 3M L3 CPU Intel Core i3 350M PGA 2 26G 35W Arrandale TJ90 VT 3M L3 CPU Intel Core i5 430M PGA 2 26G ARD up to SC 2 53G 3M L3 CPU Intel Core i5 520M 2 4G
118. ystems enter to BIOS Setup menu However once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press Power Button to power on the system till BIOS POST finish Then remove the tool from the HW Gap Restart system Press F2 key to enter BIOS Setup menu If there is no Password request BIOS Password is cleared Otherwise please follow the steps and try again NOTE The steps are only for clearing BIOS Password Supervisor Password and User Password Chapter 2 163 BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS It is used to boot up the system with minimum BIOS initialization Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed BIOS Recovery Hotkey The system provides a function hotkey Fn Esc for enable BIOS Recovery process when system is powered on during BIOS POST To use this function it is strongly recommended to have the AC adapter and Battery present If this function is enabled the system will force the BIOS to enter a special BIOS block called

Aspire 4740/4740G Series Service Guide

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