PANDA CLOUD EMAIL PROTECTION 4.0.1
Contents
1. csssssscsssssssssscesssssssssceeeseessssssseceseesesssssscsneeseesssscssscuneesesssssscaeeseseess 9 Bid SNOTIFIER E cesta us sects doicevessccveahacesdessccesancsaisUaesdadossncasddasesansaedaeuvasedaadabecacdaasesasiecd 9 311 gt Specifications sssini aAa a A a aR RaRa 10 PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 3 PANDA CLOUDEMAILPROTECTION 1 Introduction to Panda Cloud Email Protection 1 1 What is Panda Cloud Email Protection Panda Cloud Email Protection is an innovative security service which protects company domains and email servers from spam viruses and phishing fraudulent email It provides an administration panel which makes controlling the service easier manage users in real time register unsubscribe etc access technical help and useful information FAQs user guides etc Practically no maintenance by the administrator is required Updating of the external filter is automatic and transparent Continuity of the email service is guaranteed in the event of failure fault tolerance Statistics and reports on email activity are provided Moreover it is conceived for non technical users to be able to access the Internet from any connection device No kind of setup is required It operates as an external filter between the email recipient and sender It collects receives messages filters them before they are received and allows the receipt of threat free email2. Benefits t does not slow down computers or mobile devices filtering is performed from an external server either an appliance or Panda Cloud Email Protection s remote servers and confidentiality is fully guaranteed validated by econfia Mobility it protects your email domain no matter where you access your mail from your home PC the office a cyber cafe a PDA or other mobile device etc The solution is continuously updated completely transparently to users no intervention is required It saves bandwidth by eliminating junk mail and reduces other risks associated with email t saves users time and effort by preventing them from having to delete unwanted messages that saturate their inboxes 1 1 1 Why is Panda Cloud Email Protection different Panda Cloud Email Protection is an application that operates as an external email filter with the following advantages for users t blocks threats before they can reach your computers It is not a drain on your computers resources filtering is performed from Panda Cloud Email Protection t not only protects computers but also your email accounts Panda Cloud Email Protection provides mobility t uses its own trusted lists or dynamic white lists which minimize the possibility of false positives Users do not need to take any action PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 4 PANDA CLOUDEMAILPROTECTION 1 1 2 Is it secure
3. Panda Cloud Email Protection operates as an appliance setup in a company s data center fully independent from the email server or as an email service provider along with your current Internet service provider Data confidentiality is fully guaranteed as All processes are automated with no human intervention or access to the email filter organization is fully compliant with personal data protection legislation and is subject to continuous external and independent audits 1 2 How does it work 1 2 1 Classification of Messages Panda Cloud Email Protection subjects all email messages to three separate checks to determine if they contain viruses or whether they are junk mail 1 Connection filters the source of every email received is analyzed to verify whether the sender is reliable or a known spammer 2 Antivirus filter if a message contains a virus this is deleted and the user can ask for a report with information about the infected email 3 List filter if the sender is included the valid email lists white list the message is delivered to its intended recipient If the sender is included in the non valid email list blacklists the message is retained as spam 4 Anti spam filter finally and for all those messages whose senders are not included in any list an anti spam filter is applied with two operational modes Guaranteed and Automatic default In Guaranteed mode messages which are not includ
4. As a result when adding a domain to a list al the email addresses in that domain will be removed from the list 2 1 2 1 White List The White list contains individual contacts and domains from which you are willing to receive messages Panda Cloud Email Protection classifies messages received from senders or domains registered in your White List as valid emails immediately and without applying any filter 2 1 2 2 Black List Operates in the same way as the White List but has an opposite effect that is any email or domain entered into this list will be considered a non valid sender 2 1 2 3 List of senders pending validation The List of senders pending validation may contain email addresses In order to avoid redundancy in the black lists and white lists of senders and domains a sender cannot be added if the domain already exists in the list Meanwhile when a domain is added to the list the senders belonging to that domain will be deleted 2 1 2 4 Trusted lists These are effectively automatic white lists These lists are automatically created If an error is detected and there is an invalid entry it can be sent to the black list 2 1 3 Settings section 2 1 3 1 Account data 2 1 3 1 1 Personal information Here you will find the following account data name and last name telephone number address city and country not required fields 2 1 3 1 2 Password If you want to change your password you have to access to this op
5. Mailing 6 2 1 1 5 05 6 2 1 1 6 6 2 1 1 7 Trash dvsvetss 6 21 25 95 sectione seriean aee ai a A E aaa E ie E 7 2 1 2 1 White T E ET 7 2 1 2 2 Black LIST 7 2 1 2 3 List of senders pending 7 2 1 2 4 IRE VEE aTe 115 E E E 7 2113 SCELNGSSCCUION urged case ceeds scavaias dese e EE EE Ea a V AET E LEARE 7 PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 2 CLOUDEMAILPROTECTION 2 1 3 1 ACCOUNT 7 2 1 3 1 1 Personal aR iE a A 7 2 1 3 1 2 PISSWON Aseesta E a a E 7 2 1 3 1 3 Messages per armies neare A EEEa E aaas ean anaa 8 2 1 3 1 4 PDB UAB E E E A E A E E E E 8 2 1 3 2 a 8 2 1 3 2 1 Summaries 8 2 1 3 3 155 8 2 1 3 4 Filtering MOM Ges 8 2 1 3 5 Trusted 9 2 1 3 6 RUGS 9 3 ADDITIONAL FUNCTIONG
6. AA PANDA J CLOUDEMAILPROTECTION imply Evolutions USER MANUAL VERSION 4 0 1 PANDA CLOUD EMAIL PROTECTION PANDA The Cloud Security Company PANDA CLOUDEMAILPROTECTION Contents 1 INTRODUCTION TO PANDA CLOUD EMAIL PROTECTION ccccccssssssssscceeessessscceceeeesseesseceeeeeeesens 4 1 1 WHAT IS PANDA CLOUD EMAIL 4 1 1 1 Why is Panda Cloud Email Protection 4 BAD ISIUSCCURC E A E A E ose vebas esdiecsabegddsasaisadbcezaateadrisvocecutias 5 1 2 HOW DOES IT WORK sasscccisesssdetocsispeasssesasuadsctansacsiaeassensavecseuagics 5 1 2 1 Classification Of Messages ciriciri anaa Ra E 5 2 PANDA CLOUD EMAIL PROTECTION 5 2 1 PANDA CLOUD EMAIL PROTECTION CONTROL PANEL USER 5 21 5500 55 E E E AE A A EA ET E AA 6 2 1 1 1 dvaasseesadaieeaacescsnssbeaavoaasacesioedoeausbedaassbasasasseaeasden 6 2 1 1 2 Valid E E 6 2 1 1 3 Mail pending 6 2 1 1 4
7. ble the option Deliver to the email manager you will receive these messages in your inbox while if you enable the option Hold in Panda you will only see these messages in the Mailing list folder in the Panda Cloud Email Protection control panel Server warnings Notices are notifications sent by Panda Cloud Email Protection or other servers regarding the mail which could not be delivered or the recipients that did not exist Panda Cloud Email Protection places these messages in the Notifications folder If you enable the option Deliver to the email manager you will receive these messages in your inbox while if you enable the option Hold in Panda you will only see these messages in the Notifications folder in the Panda Cloud Email Protection control panel Virus warnings When you receive a message with a virus Panda Cloud Email Protection deletes it and sends a message to the user notifying of the delivery attempt and the presence of the virus as well as the name of the virus detected 2 1 3 4 Filtering mode Messages are filtered for spam to determine whether a message is valid when Panda Cloud Email Protection does not know where it comes from messages received from senders or email domains which are not registered in its lists Automatic filtering When Panda Cloud Email Protection receives an email it analyzes it and gives it a score according to its characteristics to determine whether it is va
8. ed in the lists will remain pending validation until the sender or recipient validates that message To make list management easier Panda Cloud Email Protection offers the possibility of importing the contact list from your email client so as to have all your contacts in the white list and therefore be considered automatically as valid email 2 Panda Cloud Email Protection Interface 2 1 Panda Cloud Email Protection Control Panel User level Panda Cloud Email Protection users have a personal control panel at the URL provided by your company where it is possible to find all the information you need about the service provided It includes three sections Messages PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 5 EMAILPROTECTION My lists Settings To access the control panel just enter your email account user name and password in the login section of the URL provided by your company or access from the Notifier 2 1 1 Messages section 2 1 1 1 Spam Emails are saved for as many days as the administrator decides once this period has expired they are sent to the Trash can and deleted If you receive a false negative email in this folder you can recover it by clicking Not spam 2 1 1 2 Valid mail Valid email is saved in Panda Cloud Email Protection for as many days as the administrator decides Once this period has expired they are sent to the Trash can False positive messages must be con
9. emails 3 Additional functions 3 1 Notifier The Panda Cloud Email Protection Notifier is a utility which is installed and offers complete control of email management Once installed a small icon is displayed in the system box which flickers when the service is enabled and gives different notices arrival of new emails virus warnings and undelivered emails The Notifier has intuitive menus and lets you access all the service options It lets you manage messages by marking them as valid mail invalid or by deleting them as well considering the filtering mode Automatic or Guaranteed and the protection level you require and let s you manage several mail accounts at the same time You also have the option to access to the same actions from your control panel of Panda Cloud Email Protection Web page 1 It is an optional program to enhance the use of the external email filter but it is not necessary to install it to protect an email account PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 9 PANDA CLOUDEMAILPROTECTION 3 1 1 Technical Specifications The Notifier works in Windows operating systems XP Vista and Windows 7 Mac OS X Linux x86 64 Linux PowerPC and Linux i386 the operative system must support multiuser PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 10
10. firmed as Spam so that Panda Cloud Email Protection can provide feedback to the Web 2 1 1 3 Mail pending validation These are the emails from senders that have not been registered by the Panda Cloud Email Protection sender validation system This folder Mail pending validation for the guaranteed filtering mode is always displayed regardless of the user mode filtering 2 1 1 4 Mailing lists This email comes from automatic distribution systems newsletters news bulletins sales to which you may have subscribed Panda Cloud Email Protection detects these messages and stores them in this folder 2 1 1 5 Virus warnings These are notifications sent by Panda Cloud Email Protection reporting the presence of a virus in an email you have received in your email account 2 1 1 6 Notifications These emails are notifications automatically sent by email servers related to mail which could not be delivered or recipients that did not exist Panda Cloud Email Protection places these messages in the Notifications folder 2 1 1 7 Trashcan Here are the messages you have deleted or that have been in the Spam folder for ten days and have been deleted This folder is emptied every day PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 6 2 1 2 My lists section In order to avoid redundancies in My lists for both valid or invalid senders and domains you cannot add a sender when the domain already exists in the same list
11. lid or spam you can choose the protection level The filters applied to your mail can be customized at any time A valid filter for one person may not be valid for another person PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 8 If there is any message which has been mistakenly detected as spam it can be recovered Guaranteed filtering This checks and validates the source of messages checking whether the senders are included in the valid senders list white list Any sender not included in the white list will receive a validation message A simple click will add the sender to your white list and all their messages will be automatically delivered Panda Cloud Email Protection has lists of the valid senders and domains whose messages will only go through the antivirus process and the invalid ones which will be considered as junk mail 2 1 3 5 Trusted list Trusted lists include valid email addresses which a user receives This list is personal and it is automatically generated according to PANDA SECURITY s own protocol 2 1 3 6 Rules Engine Advanced users have access to a rules engine panel where the user may establish customized rules that will affect email arriving Panda Cloud Email Protection user panel The priorities of rules can be changed by using the arrows in the Priority column We recommend using the rules engine only when the rest of the service options are insufficient to detect certain
12. tion Enter your previous password then enter your new password and repeat the new password In order to help you choose a secure password this feature will allow you to check the password strength Password restrictions which enable the creation of strong passwords e Minimum length of 8 characters and maximum of 64 characters Contain at least 2 of the following o Lowercase and uppercase letters a to 2 except fi o Numbers 0 9 o Permitted symbols nn auan F PANDA CLOUD EMAIL PROTECTION 4 0 1 1 User Manual 7 2 1 3 1 3 Messages per page You can change the number of messages displayed per page in the panel the permitted values are 10 15 20 50 75 100 200 500 2 1 3 1 4 Language From this section in the menu you can change the language in which the control panel is displayed 2 1 3 2 Automated messages 2 1 3 2 1 Summaries Panda Cloud Email Protection sends a summary to users whose emails are blocked as spam pending validation senders added in the lists etc According to the settings of each account this summary is sent daily weekly or never 2 1 3 3 Lists and notices Mailing lists This kind of email comes from automatic distribution systems newsletters news bulletins sales to which the user may have subscribed Nowadays although Panda Cloud Email Protection detects these messages they are considered as valid mail and are loaded as such in your email client If you ena
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