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Global Exchange Manager User Guide

1. CAU PLATINE OF 280 CP IATA 00990909 war 148 TM UK W l XK TAA WO 2 Pgo mta Cw 15r 06 31 16 When you activate GEM the Smartpoint window will be automatically hidden 4 54 gt Global Exchange Manager 5200 ber i 12 ime am a woon MEOH vn ce th s Cl foal Work with your Global Exchange Manager as you re used to Page 4 11 2014 m stu iii Me fo vado 9 86 22 200 camas m tow beoe mee o ad 3 You Came fus 115 Qao apaq tae bera cm vk qp oem num ean oom 5 4 mimo ej Once the ticket is exchanged reissued by Global Exchange Manager Smartpoint with CTRL plus F12 button and continue in Smartpoint A CEE TRAVEL SYSTEMS mico m ue activate the You can also include GEM in Quick commands and create GEM entry which will activate GEM in Smartpoint and use this entry instead of GEM icon When GEM entry is used the Smartpoint window stays open
2. you Penalty collected a new tax with the code LIN Fas WI NT NONEND NONREF ON Cx ONLY vi Please contem re sarre eur code m ond tare JK T2018 Cortrm The tour code is copied from the original ticket and must be deleted Cancel option because this Tour code will be entered as AI code together with net Fare before ticketing Page 83 11 2014 A CEE TRAVEL SYSTEMS Coeression and penalties Exchange mash M f Official additional collection is USD 250 00 200 00 official ADC for Fare difference plus 50 00 for penalty collected as a tax Step 4 Exchange mask FORM OF PAYMENT ADDITIONAL COLLECTION cas ex Invoice Credit card Other INVOICE 250 00 Invoice Credit card Oiher For example 234567890 01219 0 CZK Add collection required 250 00 USD Fields marked with asterisk are required The other adult passenger can be copied based on the mask stored for the first adult passenger Page 84 11 2014 Fare copying Fase oheck 2onnengern ard 1 oomeepontiry oet Fare Gata to be copied trom FAS PASSE MET FAFEGALLEN AKAMA Copying targets 1 X PARECALILEOHP ADT Adult F FO AA Sete 2979602113554 F
3. BA BOS 4 68 BA X LON BA PRG M495 32 NUC1190 00 Please check your HFF fare quote Fare FARE 24025 5B3CZ 20030B 51 FB EHWEIEU TOTAL CZK 33588 I BG 1PC HB 15AUG NA l15AUG RESTRICTIONS APPLY NONREFUNDABLE FB EHWEIEU BG 1PC HB 15AUG HA 15AUG PRG B EX LON BOS Me54 68 BA X LON BA PRE M455_32 FB NHXEZEU NUCIISO Q0O0END ROEZ20 1888 52A YT718U5103x41424z2Y113 BG 1PC NB 308EB NA 30SEE YC6154Y0393XF 4 5 FB NHXEXEZEU A xot so sm m tron se Calculate 11 2014 Page 61 11 2014 2 CEE TRAVEL SYSTEMS When GEM option quote is used the agent should check fare quote highlighted there in red TAX TICKET VALUE FARE VALUE ADDITIONAL COLLECTION cz 583 583 UB 2003 52 us FARE Total Automatic calculation may be inaccurate We recommend you to check it manually No difference in Fare between midweek Fare NHXE2EU and weekend Fare NHWE2EU is calculated because no calculation is done New ticket has incorrect validity Fare and Fare basis because all data have been only copied from Filed Fare History TKT 125 9902 091766 NAME KLIMOVA MISAMRS ISSUED 10JUL14 FOP CASH PSEUDO 79YE PLATING CARRIER BA ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN 863 15AUG PRGLHR 1335 OK KHWEIEU 1 NVB15AUG NVA15AUG OPEN BA 203 15A
4. It is not possible to use Involuntary rerouting or HFF quote tab because there is no Filed Fare History when quite new PNR is used for exchange Therefore Manual mask has to be used 11 2014 Page 51 A CEE TRAVEL SYSTEMS c Step 2 Fare calculation SELECT FARE QUOTE New fare quote FQ calculation Involuntary r booking Involuntary rerouting HFF quote Manual Calculate SELECT FARE QUOTE New fare quote FQ calculation Involuntary r booking Involuntary rerouting HFF quote Manual Passengers 4 NACHAZELOVAJHANA MRS Segments select all segments FAREBASIS TD 1 PRG MUC 10APR LH 1689 W 2 QR 10 H 3 DOH BKK QR 612 H BKK TTAPR QR 6177 5 DOH 184PR QR 87 Q 6 PRG 18APR 505 X 11 2014 Taxes VALUE Calculation details FARE Additional information Endorsement construction VALUE TYPE taxes VALUE TYPE CEE TRAVEL SYSTEMS Page 53 Manual mask with all ticketing data entered segments FAREBASIS TD x 1 PRG 10APR LH 1669 W HHEE3MCZ Xl 2 DOH 10APR QR 10 H HHEE3MCZ x 2 BKK QR 612 H HHEE3MCZ x 17APR QR 617 70 5 DOH CPH
5. pa det Manage ed E Page 8 A CEE TRAVEL SYSTEMS Global Exchange Manager User Guide You can access and save the GEM User Guide directly from GEM application clicking on User manual located in the right hand corner on the top ser manual Language RU Global Exchange Manager Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT O Custom ticket number 28APR14 NEMCOVA NIKOLA MRS PRG LHR 128EP BA 853 T8868CZK ee LHR PRG 205 BA 862 With the GEM development the layout of some fields can be changed but the functionality remains the same 11 2014 Page 9 A CEE TRAVEL SYSTEMS EXCHANGE PROCEDURE Original ticket 074 9901 724014 VANECKOVA SARKAMISS AX373900000000000 ISSUED OZOCTIA FOP AX373900000000000 123456 PSEUDO 79YE PLATING CARRIER KL 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT KL 3122 L 10 PRGAMS 1715 NPRCZ i NVA1OMAR OPEN KL 809 10MAR AMSKUL 2050 OK NPRCZ 2 NVA1OMAR ARPT KL 4102 20MAR KULAMS 2359 NPRCZ 9 NVB20MAR NVA20MAR ARPT KL 3121 1 21 AMSPRG 0925 NPRCZ 4 NVB21MAR NVA21MAR FARE CZK 13074 TAX 525 CZ TAX 370 CJ TAX 10411 XT TOTAL CZK 24380 NON ENDO FARE RSTR COULD APPLY PRG KL X AMS KL KUL 234 88 KL X AMS KL PRG Q
6. ISO CZ 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN EK 0653 21AUG MLEDXB 2300 BLE1YCZ1 GLI3 1 NVB15APR OPEN EK 0139 22AUG DXBPRG 0905 OK BLE1YCZ1 GLI3 2 NVB15APR FARE BT 965 CZ TAX 380 TAX TOTAL BT NON END SKYWARDS SAVER WP 35932 DTE CHG FOC CANX CZK 5140 NO SHOW CZK10280 PRG EK X DXB EK MLE 039 10 EK X DXB EK PRG 039 10 M BT END ROE19 6078 TOUR CODE ZZGLI3ZZ EXCHANGED FOR 1763905721128 ORIGINAL ISSUE 1763905721128PRG09APR1315200054 RLOC 1G ZJGHFW BK Page 34 Reissue with Fare copy functionality Ay CEE TRAVEL SYSTEMS Filed Fare and Exchange mask can be copied for next passengers having the same PTC Original tickets 2 adult passengers same Fare and same TKT 064 9901 828825 NAME PREJZKOVA ELISKAMISS ISSUED 18APR13 POP CASH PSEUDO 79 PLATING CARRIER OK 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN 190 S 10AUG PRGICN 1255 SLPROFU1 NVB1LOAUG NVA10AUG ARPT 701 11AUG ICNNRT 0910 OK SLPROEUL NVB11AUG NVA11AUG ARPT 706 25AUG NRTICN 0925 OK SLPROEUL NVB25AUG NVA25AUG OPEN OK 191 S 25AUG ICNPRG 1245 OK SLPROEU1 NVB25AUG NVA25AUG FARE CZK 13000 TAX 565 CA TAX 358 BP TAX 4361 XT TOTAL CZK 18284 FARE RESTRICTIONS APPLY PRG OK X SEL KE TYO 331 50 KE X SEL OK PRG 331 50 N UC663 00END ROE19 6078 XT 102014158W3844YQ RLOC 1G XLZMXS8 2NNOQZM TKT 064 9901 828826 NAME STEF
7. 4 MUC PRG 20NOV LH 1896 70 Calculation type Before departure FQ 4 After departure FQ with options 1 51 2 3 4 F H Fare calculation date 31ALI 12 Additional options ACCOUNT CODE SEGMENT 5 AMOUNT PEK MUC 20NOV LH 723 NO ADC Pah MUC PRG 16NOV LH 1696 Flown sectors must be always marked due to pricing of the entire journey Original ticket issuance date can be changed if necessary CURRENCY 24 11 2014 2 CEE TRAVEL SYSTEMS When already flown segment is not marked by the agent which is not the correct procedure GEM returns warning message see example below Original ticket partly used segment MOWPRG already flown TKT 064 4869 666554 NAME KARAVAEV VIACHESLAVMR ISSUED 24JUN14 FOP INVOICE PSEUDO 5COL PLATING CARRIER 150 CZ LATA 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN USED OK 4903 27JUN SVOPRG 1125 QSTDRU il NVB27JUN NVA27JUN OPEN 894 060 PRGSVO 1150 QSTDRU 2 6 NVAOGOCT EUR 229 00 TAX 583CZ TAX 390RI TAX 9990 TOTAL CZK 9482 EQUIV 6410 FARE RESTRICTIONS APPLY MOW OK PRG 158 04 MOW 158 04 NUC316 08END 7 24488 XT 1390 1960 0 RLOC 1G MNPFFU 1A 8CFGIP Changed PNR MNPFFU IO OSROU 5COLIO 15200054 23JUN 1 1KARAVAEV VIACHESLAVMR 2 8940 060 PRGSVO 1150 1625 0 du ARNK 4
8. 16 11 2014 Page 41 2 CEE TRAVEL SYSTEMS Only new segments should be marked because no recalculation is done No stopover indicator X should be entered in the last column on the right side taxes VALUE CITY VALUE CITY VALUE CITY VALUE CITY Calculation details FARE EQUIV TOTAL 2715 00 C K 18823 CAK 21146 Additional information Endorsement NO RFND CHANGE FEE APPLIES construction Please check your HFF Exceptionally Fare calculation and ROE must be added manually It can be copied from the ticket displayed under the manual mask below 11 2014 Page 42 A CEE TRAVEL SYSTEMS FARE EQUIV TOTAL 2715 00 GAK 16823 CZK 21148 Additional information Endorsement INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANGE FEE APPLIES Fare construction WAW LO A FRA US 278 88 US DTT M310 30 US X PHL US Q79 88 LO WAW M310 30 NUC780 36 Please check your HFF fare quote Ticket Fare TOTAL CZE 21146 FQ 51 6 EQUIV CZK 16823 _ HAVLIN VACLAVMR ADT NO REFND CHANGE FEE FARE PLN2715 00 EQU CZEI6823 TAX SND TAX 372xW 33 LO X FRA X CHI 079 68 US DIT H310 30 US EE 1014 TAX 15 70405 lO06xX TAX 5 L US X FRA 079 855 LO M310 30 NUC S8O0 36END ROES I TAX 116YC TAX 1266 TOT 2 21146 47873 XT 338DEl
9. Category 16 11 2014 Page 59 11 2014 Step 2 Fare calculation SELECT FARE QUOTE New fare quote calculation Involuntary rebooking Involuntary rerouting Manual Calculate step 2 Fare calculation SELECT FARE QUOTE New fare quote calculation Involuntary rebooking Involuntary rerouting quote Manual Mote Plaase take inte account that no calculation is done and all data are only copied fram Filed Fare History Passengers 1 KLIMOVA MISA MRS Passenger type ADT Segments select all segments SEGMENT FAREBASIS TD 1 PRG LHR 15AUG BA 883 K KHWE1EU 2 HERES LHR BOS 15AUG 203 K KHWE1EU 3 RETE BOS LHR 18OCT BA 202 N NHXE2EU 4 LHR PRG 190CT 856 5 NHXE2EU NVB 15AUG14 15AUG14 305 14 01OCT14 NVA 15AUG14 15AUG14 305 14 Ay CEE TRAVEL SYSTEMS Validity NVB NVA dates and Fare basis are not shown correctly because all data have been copied from Filed Fare History Page 60 2 CEE TRAVEL SYSTEMS Taxes remove all taxes VALUE VALUE VALUE TYPE 2 2003 4 718 6 144 d 8 6154 12 KF taxes VALUE CITY VALUE CITY VALUE CITY VALUE CITY TOTAL CZK 33088 Additional information Endorsement RESTRICTIONS APPLY NONREFUNDABLE Fare construction PRG BA
10. The way how to do it 1 Click icon APPLICATION TERMENAL HISTORY WINDOW PNR SEARCH SELL TOOLS HELP N e Page 5 11 2014 2 Click on three square at the bottom At 3 Click on ADD button General Settings Martin Wooming Traveiporti Smartpoints Quick Coi mmangas Triggers SMS SEATGURLU Rap GReprice Wh tecspe URL Retay lbeerary Capture Queves Relay PWR Relay Cienttus Relay Ticket Exchange Gs Retay Recovery Res Remy Estatus RL QuickCommands Management CAWindows notepsdexe Parar eters Termine Corman SNOTEPAD Retresn PNR after the action is executes Refeesn Viewpoint before the action is executed Creste menu item in the Too menu Favorite treme Not Added Ade to Category 0 7 Gw 2 CEE TRAVEL SYSTEMS Page 6 11 2014 2 CEE TRAVEL SYSTEMS 4 Fill fields like on the picture below and press Save button General Settings ities Mertwr Apu Chata Roaming Quick t nar T riggers vu QuickCommands Management teotepead s s gt Rap oReprice Wh TeLepe URL Reiny lt rerery Capture Amiay Queues Reiny PNRA Relay Comntfiuw Reiny Ticket Eschange PINE after the 9 executed Brower http
11. 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN 526 D IONOV PRGDUS 1740 OK DFLXCZ 1 OPEN 619 D 18 AMSPRG 1945 DFLXCZ 2 CZK 21380 TAX 583CZ TAX 362CJ TAX 2754XT IOTAL CZK NO ADC PRG OK DUS 372 88DFLXCZ AMS OK PRG 628 66DFLXCZ N UCIOOI 54bND ROE21 3469 XT PDA3 RN BPD57VV BPD22060YQ EXCHANGED FOR 0649902177383 ORIGINAL ISSUE 0649902177398 3PRG290CT14999999927 IG 5247226 50DI67 93 11 2014 Ay CEE TRAVEL SYSTEMS EMD for refundable balance must be refunded 0649992058617 KLIMOVA MISAMRS CPN RELSC DESCRIPTION 1 D 996 REFUNDABLE BALANCES EMD DOCUMENT TOTAL gt EMD DETAIL DISPLAY gt EMD VOID gt EMD REFUND 47C2G 1G 79YE 99999992 VALUE DATE STATUS ZK 5460 OPEN CZK 5460 EMD with all details 0649992068617 KLIMOVA MISAMRS C47C2G 1G 79YE 99999992 EMD 0649992068617 COUPON 1 DETAILS ke RFI D 996 REFUNDABLE BALANCES DATE OF SERVICE QUANTITY OF SERVICES FEES 1 CPN AMT CPN STATUS ESAC CZK 5460 REFUNDED 064RAY77CA4ND PRESENT TO CZECH AIRLINES PRESENT AT PRAGUE PRG KKKKKKKKKKKKKKKKKKKKK EMD DOCUMENT DETAILS KKKKKKKKKKKKKKKKKKKKK ENDORSEMENT RESTRICTIONS REFUND BY ISSUING AGENT EMD FARE DATA BASE CZK 5460 EQUIV TOTAL CZK 5460 FOP CA NAME KLIMOVA MISAMRS GDS PNR 1G C47C2G CARRIER PNR 1A 50DI67 AGENCY 79 TICKETING AGT ID 73 TATA NBR 99999992 NAME PLACE OF ISS
12. Global Exchange Manager User Guide CEE TRAVEL SYSTEMS CEE Travel Systems Last revision November 2014 Content sl GM S S SS U How is working at the time 1 u u us een E T 2 Global Exchange Manager works with 5 4 3 Global Exchange Manager User 777 9 EXCHANGE PROCEDURE Lu l nessuna d EO 10 sol s NEN m I 10 NeW Fare E T Tr 11 Step 3 Penalty Commission Tour code IT BT 15 NODON RY CC e OO uuu ERE 15 Penalty collected on EMD Electronic Miscellaneous Document 16 P enalb collected 17 Penalty collected to the Fare as surcharge shown in the Fare calculation 18 SIDA EC ip tend Miete 20 Steps e u nu u En 20 Step Ges Tre KBE l ne 21 EXCHANGE REISSUE SCENARIOUS 24 Ko sol
13. TRAVEL SYSTEMS The second exchange done in new PNR without ticket number and Filed Fare History Original ticket the first issue 064 9901 672954 NAME KLIMOVA MISAMRS ISSUED 215SEP L FOP CASH PSEUDO 79YE PLATING CARRIER ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE EXCH OK 768 25007 PRGCDG 0845 OR BPLSCZ NVB250CT NVA250CT EXCH OK 767 01 CDGPRG 2050 OK KPLSCZ NVBOLNOV CZK 12000 525 2 424 JT TOTAL CZK 15261 FARE RESTRICTIONS APPLY PRG PAR 366 18 OK PRG 219 70 NUC585 88END 20 4616 XT 29LlL229010X1996Y0 RLOC 1G LVL5NY 1A 5BNTKB The first exchange TKT 064 9901 672566 NAME KLIMOVA MISAMRS ISSUED 215 12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER OK ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN OK 768 250CT PRGCDG 0845 OK BPLSCZ NVB250CT NVA250CT OPEN OK 761 03 CDGPRG 1515 OK KPLSCZ NVBO3NOV NVAO3NOV FARE CZK 12000 TAX 3261 XT TAX 8 FR TAX TOTAL OZK 47 FARE RESTRICTIONS APPLY PENALTY COLLECTED ON PRG OK PAR 366 18BPLSCZ OK PRG 219 70KPLSCZ NUC585 88END ROE20 4816 XT 2 50 CZK34YQ PD525CZ PD424FR 2517 PD291QX PD1996YQ EXCHANGED FOR 0649901672554 ORIGINAL ISSUE 0649901672554PBGA2 5EPIl299999992 New PNR without HTE KF21GM 37 BRONH N347373 AG 99999992 21NOV 1 1KLIMOVA MISAMRS 1 158 2 OK 167 K UDDEC PRGCDG HK2
14. rra Sasa reus ud tare Yes 90 tare When Next button is pressed GEM can continue with Step 3 Page 14 A CEE TRAVEL SYSTEMS Step 3 Penalty Commission Tour code IT BT There 5 possibilities how to collect the applicable penalty EMD MCO new tax to the Fare as surcharge and one more no penalty Absent clicking on one of these 5 options the additional fields are displayed where the relevant information has to be entered No penalty collected Absent radio button should be marked Step 3 Comission and penalties PENALTY Absent EMD C Tax Q surcharge ENDORSEMENT VALID AS NON RFD CHNG SUBJ TO FEE NON APPLY COMMISSION TOUR CODE 0 11 2014 15 Ay CEE TRAVEL SYSTEMS Penalty collected on EMD Electronic Miscellaneous Document RFI CODE D used for fees and charges financial impact is automatically added RFI SUBCODE for example 992 that one required by the carrier for penalty is automatically added by GEM CURRENCY local currency can be changed to EUR or USD if necessary AMOUNT penalty amount in local currency FEE DESCRIPTION free text the default can be modified by the agent EMD FOP Cash Invoice or Other EMD FOP Other EMD FOP is mostly used for payment by credit card In this case CC number expiry date occasionally approval code should be e
15. It 15 not possible to use Involuntary rebooking tab because 1 original sector will be changed to 2 new sectors Therefore only Involuntary rerouting tab can be used Involuntary rerouting option is based on Filed Fare History and manual mask is automatically updated but the agent needs to specify the segment from the original ticket to be used for each segment update of the new ticket In this case Fare basis validity and baggage used for sector 1 PRG LYS of the original ticket should be used for sector 1 and 2 of the new ticket PRG PAR LYS Fare basis validity and baggage used for sector 2 LYS VCE of the original ticket should be used for sector 3 of the new ticket and Fare basis validity and baggage used for sector 3 VCE PRG of the original ticket should be used for sector 4 of the new ticket Page 46 A CEE TRAVEL SYSTEMS Step 2 Fare calculation SELECT FARE QUOTE New fare quote FQ calculation Involuntary rebooking Involuntary rerouting quote Manual Passengers 4 SZABO MIROSLAV MR f 2 SZABOOVA MICHAELA MISS Segments select all segments FAREBASIS TD NWB NVA 1 PRG 20FEB AF 1383 R RSR3CZ 20FEB13 20FEB13 2 COG LYS 20FEB AF 7844 R OSPEUB 01MAR13 D1MAR 13 3 LYS VCE MMAR AZ 785170 5 1 13 01MAR13 PRG 1MAR AZ 7948 0 HFF segments should be changed as follows calculation Involuntary re
16. OK 894 100CT PRGSVO HK1 1150 1625 0 7 E FR lt new segment SELECT FARE QUOTE New fare quote FQ calculation Involuntary rebooking Involuntary rerouting HFF quote Manual Passengers 1 KARAVAEV VIACHESLAV MR Segments select all segments SEGMENT Already flown 1 SVO PRG 27JUN OK 4903 G segment 15 O 2 PRG SVO 06OCT 894 Q ticked 4 RETE PRG SVO 100CT OK 894 Q Calculation type Q Before departure FQ If na change to the first flight coupon is done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T with options 1 54 25 2 CEE TRAVEL SYSTEMS Following warning message is returned by GEM You have not selected FLOWN segments in your booking It may affect Past Date Fare Quote process You can get back and select FLOWN segments or proceed without changes Get back Proceed The agent is able to go back Get back and mark flown segment s correctly or to continue Proceed because it was his her intend SEGMENT FARE BASIS 1 SVO PRG 27JUN OK 4903 Q meme PRG OK 894 Q 4 PRG SVO 100CT OK 894 Q Calculation type D Before departure FQ If no change to the first flight coupon is done the option After departure with original ticketing date should be us
17. gern gelieo con ue Termine Cover anc CEN malay Recovery 2 2 Relay VWhitelsbeVRL a gt Retresr Viewpoint mefore The action eweciutecd C Launch webute in external Drowter ate rena tem ie tee merw Favor e meru W Level 1 Au Act tocstegorny 5 Now you can use GEM integrated in Smartpoint Just type in Smartpoint terminal or press GEM button on Quick commands page When you start GEM for the first time from Smartpoint you will see the dialog shown below It is necessary to allow it Global Exchange Manager 7 MEDINA Host Access Dynamic Link Library from Galileo International unverified publisher If you trust the website and the add on and want to allow torun X There was an error in current operation Please allow HOSTACCESS TERMINALEMULATION Host Access Dynamic Link Library ActiveX component on this page to continue Press button below to start GEM from beginning We recommend you to created filed fare Oper last executed command Page 7 11 2014 TRAVEL SYSTEMS Security Warning error Now Smartpoint window remains active during the whole exchange process APPLICATION TERMINAL HISTORY WINDOW SEARCH SELL TOOLS HELP Tee GO A9 1 COPPA A 1 gt t
18. CLS DATE BRDOFF TIME ST F B FARE OPEN CI 0762 O8NOV 1400 QEE90 CH i NVBO3NOV NVAOGFEB OPEN CI 0761 13NOV TPECGK 0845 OK QEE90 CH 2 NVBO3NOV 6 FARE USD 1325 00 TAX 9 20TW TAX 40 00YQ TAX TOTAL USD 1374 20 NONEND NONREF NONRERTE VALID ON CI ONLY JKT CI TPE 662 500 90 JKT 662 500RE90 NUCISZ5 0 1 0000 TOUR CODE JRTZ0 13 1G BPOSRO CI KHMJFJ TRT 4287 9902 139994 NAME FAREGALILEO FIKRIMS PH 08 211 160 0298 ISSUED O8AUG14 FOP INVAGT PSEUDO 753P PLATING CARRIER CI 150 ID 99999992 USE CR ELT CLS BRDOPFF TIME ST F B FARE CPN OPEN CI 0762 0 O8NOV CGKTPE 1400 QEE90 1 NVBO3NOV NVAOGFEB OPEN CI 0761 0 13NOV TPECGK 0845 QEE9O 2 NVBO3NOV NVAOGFEB FARE USD 1766 00 TAX 9 20TW TAX 40 00YO TAX USD 1061520 NONEND NONREF NONRERTE VALID ON CI ONLY JKT CI 993 000ER9O0 CI JKT 633 0008690 766 OEND ROE1 000000 TOUR CODE JKT2013 RLOC 1G PPQ9RQ PRES 297 9902 133954 FAREGALILEO FARHANMR PH Oo 211 Lod 0298 ISSUED O8AUG14 POP INVAGT PSEUDO 733P PLATING CARRIER CI ISO ID LATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN CI 0762 0 O8NOV CGKTPE 1400 QEE9O 1 NVBO3NOV NVAOGFEB OPEN CI 0761 0 13NOV TPECGK 0845 QEEO90 2 NVBO3NOV NVAOGFEB FARE USD 1766 00 TAX 9 20TW TAX 40 00YQ TAX TOTAL USD 1815 20 NONEND NONREF NONRERTE VALID ON CI ONLY J
19. FQ calculation calculation done automatically by the host Galileo Select the passenger name segments and FQ option Before departure FQ for totally unused tickets After departure FQ T for partly used tickets select also flown sectors in order the whole ticket to be recalculated from the point of origin using the original ticketing date FQ with option FQ Fare basis enter required Fare basis on each segment It can also be used for already flown sectors when the whole ticket including flown sectors needs to be upgraded to higher Fare see the example below FQ H can be used in special case only The system applies the original Fare valid at the date when ticket was issued but current taxes Page 11 11 2014 CEE TRAVEL SYSTEMS Enter account code used for private Fares PTC passenger type code YTH SRC etc if needed or currency modifier if the Filed Fare should be stored in other currency e g FQ USD The other options like Involuntary rebooking Involuntary rerouting HFF ote and Manual are explained in the next chapter Segments select all segments segments can be selected one by one or all segments together clicking on gelect all segments FQ with options Fare basis should be ent red for each sector N Some other modifiers can be added hcm options The original example continues Page 12 11 2014 2 CEE TRAVEL SYSTEMS When selection
20. Other 1000 600 invoice Credit card Other V14444332322221111 D1215 A123455 For example V1323456 B50 D1215 wn Add collection required 2400 CZK Fields marked with asterisk 7 required Step 5 Fare copying Now the agent can copy the already created Filed Fare and Exchange mask stored for the first passenger to other passengers having the same Fare and PTC passenger type code If there is only 1 passenger in the PNR this step is skipped and GEM immediately continues with step 6 The example with the explanation how to copy the mask is described later on A CEE TRAVEL SYSTEMS Step 6 Ticket print The agent can do the last check before new ticket is issued by clicking on check print Exchange process completed You can print your Sckets now or store the tare only and start over fhe script to process offer passenger Pret selected tiokets 4 ICT T NUIPTT FARNI 374098017046 14 ANECK OVASARKAMNISS Exchange screen TICKET WUMBEZ Store the fares and start over When checked the agent can issue new ticket Xtogether with EMD if Print selected tickets option is marked to choose the optisn Store the fare and start over and issue ticket s later using gt TKP lt entry The agent is able to add optional print modifiers like DTD DID DAD DTDID DTDAD etc in PRINT COMMAND box This field can also be used fo
21. REROUTING DUE AF158 205EP CCLD NOM ENDO FARE RSTR COULD APPLY COMMISSION TOUR CODE Percents 0 Step 4 Exchange mask TICKET NUMBER COUPON NUMBERS 03794736650574 03 COUPONS FOR TICKETS TICKET 17 TICKET 2 TICKET 3 TICKET 4 4 12 PD TAXES 338 106 TTL VALUE ORIGINAL FOP CZK 16823 Fields marked with asterisk are required Steps 5 and 6 in this example would be completed as described in previous cases 11 2014 Page 44 11 2014 New ticket The O37 2200 536 194 NAME HAVLIN VACLAVMR LSSURDI 29NOVIZ FOP CASH PSEUDO 5COL PLATING CARRIER US 150 CZ 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B OPEN US 1463 16 DTWPHL 1130 OK WHNCPLLW NVB16JAN NVA16JAN OPEN US 728 16JAN PHLFRA 1625 OK WHNCPLLW NVB16JAN NVA16JAN ARPT LO 382 5 17 FRAWAW 0915 OK WHNCPLLW NVB17JAN NVA17JAN FARE PLN 2715 00 TAX 5 ND TAX 372 XW TAX 3946 XT TOTAL CZK NO ADC INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANGE FEE APPLIES WAW LO X FRA US X CHI Q79 88 US DTT M310 30 US X PH L US X FRA Q79 88 LO WAW M310 30 NUC780 36END 47879 XT PD338DE PD1014RA PD159AY PD704US PD106XA P EXCHANGED FOR 0379473665057 ORIGINAL ISSUE 0379473665057PRGO2JUL1215200054 2 CEE TRAVEL SYSTEMS CPN 1 Page 45 11 2014 TRAVEL SYSTEMS Involuntary rerouting 2 new segments instead of the original one Original ticket TRT 057 9901 730206 N
22. issued during the exchange reissue process How GEM is working at the time being The first second or subsequent exchange before departure the Fare calculation is created based on the entry FQ The first second or subsequent reissue after departure the Fare calculation is created based on the entry with the original ticketing date gt FQ Tddmmmyy lt e If the desired Fare calculation is not returned using the entries above mostly due to Category 5 of the appropriate Rule filed by the carriers saying e g that the new ticket must be issued within 3 days after reservation is done GEM will offer to the agent to choose some additional entries such as gt FQT lt which ignores the date when PNR was created Besides this GEM offers more FQ options for automatic calculation such as gt FQ Hddmmmyy lt gt FQ Fare basis lt or the possibility to add PTC passenger type code e g YTH for youth SRC for senior citizen etc or account code in case of private Fares filed by the carriers gt FQ Hddmmmyy lt pricing with the fare valid on the date entered and current taxes gt FQQFare basis lt pricing with current fare and taxes specified fare basis used GEM also offers some other options for manual calculation such as involuntary rebooking involuntary rerouting or manual mask which can be used by the agent to store the Fare completely manually but without uSing cryptic entries e For exchanges bef
23. 0 2225 OPERATED BY AMERICAN AIRLINES 4 AA 5139 20SEP YYCORD HK1 1600 2013 OPERATED BY WESTJET 5 BA 1547 20SEP ORDLHR HK1 2145 1125 856 5S 215 GHRPRG 1 1600 1900 259991002570 1 2510 2 Penalty collected as tax WE WE WE E E SA 7 SVC HI1 PRG 23SEP D 992 CHANGE FEE NM 1SVIKOVA NICOLMS 1 TAX TYPE 2 letter tax code such as DU XP etc VALUE the amount in local currency Step 3 Comission and penalties PENALTY C Absent C EMD Tax TAX C Surcharge ENDORSEMENT FARE RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 IT BT None On A CEE TRAVEL SYSTEMS Page 17 11 2014 Ay CEE TRAVEL SYSTEMS Penalty collected to the Fare as Q surcharge shown in the Fare calculation See the example later of this manual Penalty must be converted to the local currency using today s BSR first Then the amount in local currency must be converted to NUC using today s IROE for reissues after departure using ROE valid on the date of ticket issue Fare calculation must be modified manually and the penalty in NUC added as Q surcharge The new NUC total must be converted to local currency using today s ROE for reissues after departure using ROE valid on the date of ticket issue and the Fare amount manually changed see the example later in this manu
24. 00000000000 123456 PSEUDO 79YE PLATING CARRIER 150 CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B CPN ARPT LH 1395 10 PRGFRA 1210 HHEE3MCZ 1 OPEN 26 H 10APR FRADOH 1530 HHEE3MCZ 2 OPEN QR 610 11APR DOHBKK 0805 OK HHEE3MCZ 3 NVB11APR 11 OPEN 609 H 16 BKKDOH 0240 HHEE3MCZ 4 NVB16APR NVA16APR secs OPEN OR 21 H 317APR DOHCDG 0145 HHEE3MCZ dl NVB1 7APR NVA17APR ARPT 759 17 CDGPRG 0950 OK HHEE3MCZ 2 NVB17APR NVA17APR CZK 12500 TAX 565 CZ TAX 515 RA TAX 6865 XT TOTAL 20445 NON END VALID ON QR OAL ONLY PRG LH X FRA QR X DOH QR BKK 320 17 QR X DOH QR X P AR OK PRG 320 17 NUC640 34END 19 5204 XT 99PZ436 5411 1730 5746 0 itinerary done in new PNR 1 1NACHAZELOVA HANAMRS 1 LH 1689 W 10APR PRGMUC 0935 1025 0 E WE 2 QR 10 H 10APR MUCDOH 1210 1650 OF E WE 1 3 612 H 10APR DOHBKK HK1 2055 0745 WE 1 4 QR 617 17APR BKKDOH 2030 2340 OF E WE 2 3a QR 97 18APR DOHCPH 0210 Osu 4e E TH 2 6 505 X 18APR CPHPRG 0900 1020 06 E TH 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT 4 1579901730220 Custom ticket number GEM EXCHANGE AGREEMENT V 1 confirm have checked all Fares and Fare rules applied to the original ticket Category 16
25. 014 48 TRAVEL SYSTEMS If from any reason some amount displayed by GEM is not the same as on the original ticket the Fare in this case the agent has the possibility to change it before pressing Next button TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION cz 525 525 362 352 26 26 236 236 115 115 18 18 1484 FARE Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare NVBO0IMAR NVAOLMAE 4 81 4 ZS9NOVIZ i OPEN AZ 7348 O1MAR VCEPRE 1315 OR OSPEUSGCH F Pe 5 ADI CZE NVBOLMAR NVAOIMAI PRE AF LYS 51 43 AZ X VCE AZ PRE 15 44 BOEI3 FARE CZE1454 TAX 5250z TAX 362FH 2612 2360 TAX 11 FARE 1306 525 CZ TAX 3862 FR 879 XT 15 1484 2 4220 TOTAL CZE 4072 ADDITIONAL FEES APPLY SEE gt FO1 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY 51 FB RSR3CZ 20 WNA ZOFEB 52 FB RSRS3CZ C NB ZOFEB WNA ZOFEB PRE AF LYS 51 43 AZ X VCE AZ PRE 15 44 NUCGG 87END 53 h WNA O1MAR ROE15 5204 XT Z IZ23 amp 60QX115SHB18H7J1484YR 54 05 i NB O01MAB WNA O1MAR 1G L4LWHY 1 ZKWJES INVOLUNTARY REROUIING DUE 2 ZOFEB CCLO REFUND CI d ADDT V A7 A D ONT amp gt TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION CZ 11
26. 1014BA153AY704US108XA14B8xEXYlleYCl1268YQD 1 CPLLW FB WHNCPLLE SSHF 4 5 TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION ND KW YQ KF 95 95 FARE 2715 00 2715 00 EQUIV 16823 18823 Total Automatic calculation may be inaccurate We recommend you to check it manually 11 2014 Page 43 TRAVEL SYSTEMS Ticket Fare eel LV Lively VE LO US X CHI Q79 88 US DIT M310 30 US X PHL US NVBIl7JAN NVAI7JAPR 079 88 LO WAW M310 30 NU 3G6END 47878 HE 6 FARE 1 2715 00 EQU CZKl TAX SND TAX 3724W TAX 33BDE 1014 TAX 15 7O4U5 TAX 106 TAX 5 TAX 1482 116YC lzeeYQ TOT CZRZ1146 ADDITIONAL FEES MAY APPLY SEE gt FO1 54 FB WHNCPLLW B 1PC NB 16JAN 160 55 FB WHNCPLLW B 1PC NB 16JAN 160 Su FB WHNCPLLW B 1PC 17 WNA 17JAN INVOLUNTARY REISSUE DUE TO SCHEDULE CHANGE NO RFND CHANC FARE PLN 2715 00 5 ND TAX S372 XW TAX 3948 TOTAL CZE 21141 EQUIV CZE 18823 REND CHANGE FEE APPLIES LO X FRA US 79 88 US DIT M310 30 US L US 079 88 LO M310 30 NUC7SO0 36END BOES3 47879 XI 338DE101343R21582Y704US5S106X2 148X7Y116YC1266YO 5 4 5 gt step 3 Comission and penalties PENALTY Absent EMD Tax C Q Surcharge ENDORSEMENT INVOLUNTARY
27. 10AUG 190 18284CZK ICN 11AUG KE 701 WES NAT ICN 25AUG KE 706 GPE ICN PRG 25AUG OK 191 GEM EXCHANGE AGREEMENT confirm have checked all Fares and Fare rules applied to the original ticket Category 16 Step 2 Step 2 Fare calculation SELECT FARE QUOTE fs New fare quote C FO calculalon Involuntary rebooking Involuntary rerouting Passengers 1 PREJZKOVA ELISKA MISS C 2 STEFANOVA BARBORA MISS Segments select all segments SEGMENT 1 PRG ICN 10SEP OK 190 0 2 BERE 11SEP KE 1 T a DERE HND ICN 275EP KE 720 T a ICN PRG 27SEP OK 4191 X Calculation type Before departure FQ If change to the first flight coupon is done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T 11 2014 Page 36 TRAVEL SYSTEMS ENDORSE ME FARE RESTRICTIONS APPLY Percents G 2 CEE TRAVEL SYSTEMS step 4 Exchange mask FORM OF PAYMENT ADDITIONAL COLLECTION ond 3616 CZK Invoice Credit card Other 14444333322221111 01215 CZK Invoice Credit card Other For example VI1234567890 D1219 CZK Add collection required 13016 CZK Fields marked with asterisk are required Step 5 At this step the agent can copy already stored File Fare and E
28. 11 CDGPRG HKZ 0710 2050 0900 O 230 WE F TU Select thobete celeeue CPN i CPN 1 2 1KLIMOVA MARIEMISS P C04 DOB27AUG2008 11 2014 Page 68 11 2014 CEE TRAVEL SYSTEMS Passengers GEM is not able to show paid taxes because the Filed Fare History is not stored in this new PNR That is why the agent has to enter all paid taxes manually in the Ticket value column atte te fetch ticket foem Fiesse Comes The total sum of paid taxes FR 424 ADC 8 432 CZ 525 TZ 25 291 ADC 5 296 YQ 1996 ADC 34 2030 Page 69 TRAVEL SYSTEMS Steps 3 6 of this example would be completed as in previous cases New ticket TKT 064 9901 730378 NAME KLIMOVA MISAMRS ISSUED 30NOV12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER OK 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN OK 758 O5DEC PRGCDG 0710 OK BPLSCZ 1 NVBO5DEC NVAO5DEC OPEN OK 767 K 11DEC CDGPRG 2050 OK KPLSCZ 2 NVB11DEC NVA11DEC FARE CZK 12000 TAX 3308 XT TAX 9 FR TAX 2056 XT TOTAL CZK 2065 RESTRICTIONS APPLY PRG PAR 364 721 BPLSCZ PRG 230 52KPLSCA 614 TSEND ROEIS 5204 XT CAK OX 4 CARZOOO0DU PD432FR 2052564 PD2512 PD296QX PD2030YQ EXCHANGED FOR 0649901672566 ORIGINAL ISSUE 0649901672554PRG21SEP1299999992 Ay CEE TRAVEL SYSTEMS Reissue afte
29. 184PR QR 87 0 HHEE3MCZ lt l 6 PRG 18APR OK 505 X HHEE3MCZ Taxes NWB 10APR13 104PR13 10A4PR13 1 1 18APR13 18APR13 NVA 10A4PR13 10APR13 10A4PR13 1 APR13 18APR13 18APR13 A CEE TRAVEL SYSTEMS VALUE VALUE VALUE VALUE TYPE 3 99 4 436 T 5745 More taxes 11 2014 Calculation details FARE EQUIV CZK 12500 Additional information Endorsement INVOLUNTERY REROUTING DUE TO SCHEDULE CHANGE NON END VALID ON QR OAL ONLY construction PRG LH X FRA QR QR 320 17 QR OR OK PRG 320 17 640 34 Calculate Page 54 TRAVEL SYSTEMS TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION cz RA PZ TS FARE Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket T L Fare K el w L E e E NVBl7APER NVAl17API 0950 HHEE3MCZ NVBl7APBR NVAIT7APEI 51 6 30NOVIZ i Pl NARCHAZELOVA HANAMBE ADT B CZE ra PRE LH X FRA QR X DOH 320 17 QR X DOH QR X PAR OK I 20 17 NUCG40 34END ROELS 5204 FARE 12500 565C2 TAX 515RA 2 TAX 436T5 411FR TAX 1738 TAX 5745700 TOT CZK20445 ADDITIONAL FEES MAY APPLY SEE FOl ARPT 759 Q l78ER CDGERG FARE 12500 TOTAL CZE 20445 NON END VALID ON QR OAL ONLY 56
30. 200 00 234 88 NUC669 76END ROEI9 5204 XT 336RN102VV407MY95 66YR RLOC 1G VHPWSK lA ZFR8Y2 Changed itinerary VHPWSK 28 BRONT MTRG128 AG 99999992 020 1 1VANECKOVA SARKAMISS 1 KL 1358 L 15MAR PRGAMS 1825 2000 O 3 2 KL 809 Q 15MAR AMSKUL HK1 2050 1545 3 3 KL 810 1 30MAR KULAMS HK1 2345 0655 SA 2 4 KL 1351 1 31MAR AMSPRG 0755 0525 07 E SU 2 Step 1 Select ticket Select ticket to be exchanged reissued If ticket number HTE is not present in PNR enter ticket number in the appropriate box Select tickets for reissue 5 MISS LLM ACIE I MiNI V Leontine heve checked Fares and Fern rulos ta Qruprwl boket Category 10 When selected press Next button located lower left 11 2014 Page 10 11 2014 CEE TRAVEL SYSTEMS Step 2 New Fare quote There are 2 options 1 request new Fare if selected Filed Fare cannot be stored in PNR before 2 use already stored Filed Fare Fare calculameon Step 7 Fare calculation SELECT FARE QUOTE CC New fare quote Calculate When no Filed Fare is present in PNR there is only one option available New fare quote Step 7 Fare calculation SELECT FARE QUOTE New fare g FQ calculation Involuntary r booking Involuntary rerouting HFF quote Manual Calculate New fare quote There are several options there
31. 2014 Page 49 2 CEE TRAVEL SYSTEMS step 3 Comission and penalties PENALTY Absent EMD Tax Surcharge ENDORSEMENT INVOLUNTARY REROUTING DUE TO AF158 205 CCLD NON ENDO FARE RSTR COULD APPLY COMMISSION TOUR CODE Percents 0 None Steps 4 6 in this example would be completed described in previous cases New ticket TRT 097 9901 220277 NAME SZABOOVA MICHAELAMISS ISSUED 29 12 POP CASH PSEUDO 79YE PLATING CARRIER AF ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN 1383 R 20FEB PRGCDG 1010 OK RSR3CZ 1 NVB20FEB NVA20FEB OPEN 7644 R 20FEB CDGLYS 1320 OK RSR3CZ 2 NVB20FEB 2 OPEN AZ 7851 LYSVCE 0855 OK OSPEUO 5 1 NVAOIMAR OPEN AZ 7948 1 VCEPRG 1315 OSPEUO 4 1 NVAOQ1MAR FARE CZK 1306 TAX 525 CZ TAX 362 FR TAX 1879 XT TOTAL NO ADC INVOLUNTARY REROUTING DUE TO AF6902 20FEB CCLD REFUND CHANG E RESTRICTIONS PRG AF LYS 51 43 AZ X VCE AZ PRG 15 44 NUC66 87END ROE19 5204 XT 2612 PD236QX PD115HB PD18MJ PD1484YR EXCHANGED FOR 0579901730206 ORIGINAL ISSUE 0579901 730206PRGO09NOV 1299999992 RLOC 1G L4LWHY ZKVJK5 11 2014 Page A CEE TRAVEL SYSTEMS Involuntary rerouting manual mask Original ticket 157 9901 730220 221 NACHAZELOVA HANAMRS AX373900000000000 ISSUED 13NOVI2 FOP AX3739
32. 25 CJ 184 RN 168 VV 51 AY 49 US 652 10 662 XA 98 XY 137 YC 108 FR 403 OX 170 YR 8116 1196 9312 XF 88 DU 2500 11 2014 Page 64 A CEE TRAVEL SYSTEMS Taxes are correctly shown in step 2 11 2014 Page 65 A CEE TRAVEL SYSTEMS step 3 Comission and penalties TAX TYPE C Q Surcharge ENDORSEMENT FARE RESTRICTIONS APPLY COMMISSION TOUR CODE Percents D Paid taxes are correctly shown as well Exchange Steps 5 and 6 of this example would be completed as in previous cases 11 2014 Page 66 A CEE TRAVEL SYSTEMS New ticket TKT 006 9901 730368 NAME KLIMO JOSEFMR ISSUED 22NOV12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER DL 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN ARPT DL 9504 15 PRGAMS 0950 OK BRTCZI 1 ARPT DL 9348 15DEC AMSJFK 1325 BRTCZI 2 ARPT DL 8601 B O5FEB JFKCDG 1645 OK BRTCZI 3 ARPT DL 8588 O6FEB CDGPRG 0715 OK BRTCZI 4 FARE CZK 38564 TAX 14455 XT 20 US TAX 2 AMT TOTAL CZK 189072 NON ENDO FARE RSTR COULD APPLY PRG DL X AMS DL NYC M987 78BRTCZI DL X PAR DL PRG M OOT JOSBRPCAI 975 5 6 BOBIS 5204 XT CAKIBZYR ZK4CJ CZK4RN C2KR1VV CZK2AY CZK4XA CZK2526XT PD662US PD9312YR PD2500DU PD525CA PDIG4CU PDIGGRN PDSIVV P DLIOSSXT EXCHANGED FOR 0069901672575 ORIGINAL ISSUE 0069901672556PRG24SEP1299999992 RLOC 1G X5S32JU DL GHIQHL Page 67 2 CEE
33. 5 CZ TAX 865 XI PRE LH QR X DOH 320 17 QR X DOH QR AR PRE 320 17 40 34 BOE18 5204 9972438 ka op an 3MCZ B 1PC B 1PC B 1PC 1 NE LOAPR NB 10APR NB 10APR NB 17APR NAR l10APER HAR 10APR NA 1LOAPR 17 HHEES3MCZ ISA11FR173QX5746YQ n n R 1 2 ME 1 ZZ ED 5 5 54 s Step 3 Comission and penalties PENALTY Absent EMD Tax O Surcharge ENDORSEMENT INVOLUNTARY REBOOKING DUE TO SCHEDULE CHANGE 05 ONLY NO REBKG NO RERTG NON REF COMMISSION Percents 0 TOUR CODE Next steps are the same as in the previous examples 11 2014 Page 55 A CEE TRAVEL SYSTEMS HFF quote FQ calculation x HFF quote Original ticket TKT 125 9902 091764 NAME KLIMOVA MISAMRS ISSUED 1070114 FOP CASH PSEUDO 79YE PLATING CARRIER BA ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE OPEN 863 15AUG PRGLHR 1335 OK KHWEIEU ij NVB15AUG NVA15AUG OPEN 203 15AUG LHRBOS 1700 OK KHWEIEU 2 NVB15AUG NVA15AUG OPEN BA 202 N 30SEP BOSLHR 2245 OK NHXE2EU 3 NVB30SEP NVA30SEP OPEN 860 S 010 LHRPRG 1155 NHXE2EU 4 NVBO1OCT NVAO10CT FARE CZK 24025 TAX 583CZ TAX 2003UB TAX TS XT TOTAL CZK 33988 RESTRICTIONS APPLY NONREFUNDABLE PRG BA X LON BA BOS M694 68 BA X LON BA PRG 495 32 NUC1190 00END ROE20 18
34. 8 US DTT M310 30 US X PH L US X FRA Q79 88 LO WAW M310 30 NUC780 36END ROE3 47879 XT 338DE1014RA159AY704US106XA148XY116YC1266YQ JORE 5 RLOC 16 N444F4 Changed itinerary 9 STELLA TRAVEL US E6VLRP N444F4 LK OSROU 3HF9LK AG 99999992 0201 1 1HAVLIN VACLAVMR 4 US 1463 W 16 DTWPHL HK1 1 6 LO 382 S 17JAN FRAWAW HK1 0 1 Select tickets for reissue TICKET NUMBER GEM EXCHANGE AGREEMENT ISSUE DATE PASSEN Custom ticket number 02JUL12 130 215 1306 Q WE LIDO 52 TH HAVLIN VACLAV MR SEGMENTS AMOUNT WAW FRA 26JUL LO 281 21146CZK FRA ORD 26JUL US 703 ORD DTW 26JUL US 7537 DTW PHL 18JAN US 1463 PHL FRA 16JAN US 700 FRA WAW 17JAN LO 382 confirm have checked all Fares and Fare rules applied to the original ticket Category 16 We can try to use Involuntary rebooking tab because it is only flight change and is done in the same booking class But Involuntary rebooking tab is based on FQ calculation and not always is working for involuntary rerouting 11 2014 Page 39 2 CEE TRAVEL SYSTEMS New fare quote FQ calculation Involuntary rebooking Involuntary rerouting HFF quote Manual Note Please take into account this used for Involuntary Rebooking with the same RBO Passengers 4 HAVLIN VACLAV MR segments select all segments SEGMENT 1 Flown segment 2 Flo
35. 89 52AY718US103XA144XY113 YC6154YQ93XF BOS4 5 RLOC 1G N4G4HK 1A YCKA2C Changed itinerary N4G4HK 37 BRONH N347373 AG 99999992 10JUL 1 1KLIMOVA MISAMRS 1 BA 863 15AUG PRGLHR HK1 1335 1440 FR 1 2 203 15AUG LHRBOS HK1 1700 1910 20 E FR 1 3 202 180 BOSLHR 2245 1005 0 E SA lt new segments 4 BA 856 S 190CT LHRPRG 1625 1925 0 E SU lt new segments 1 New Fare quote GEM option 1 FQ calculation used 5 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS Custom ticket number 1259902091764 10JUL 14 KLIMOVA MISA MRS EEST PRG LHR 15AUG BA 863 33988CZK LHR BOS 15AUG BA 203 Bos LHR 30SEP BA 202 GEM EXCHANGE AGREEMENT V 1 confirm I have checked all Fares and Fare rules applied to the original ticket Category 16 11 2014 Page 56 A CEE TRAVEL SYSTEMS Step 2 Fare calculation SELECT FARE QUOTE New fare quote FQ k Involuntary rebooking Involuntary rerouting HFF quote Manual Calculate Step 2 Fare calculation SELECT FARE QUOTE New fare quote Involuntary rebooking Involuntary rerouting HFF quote Manual Passengers 8 1 KLIMOVA MISA MRS Segments select all segments SEGMENT PRG LHR 15AUG 863 K 2 RETE LHR BOS 15AUG BA 203 K 3 PETITES BOS LHR 180CT BA 202 N 4 RETE LHR PRG 190CT BAB56 5 Calcu
36. 92 REOG 1G PPOSRO CI KHMJFJ Page 89 TRI 297 9902 1339959 NAME FAREGALILEO AZKAMS PH O9 211 Lod 0298 ISSUED 15AUG14 FOP INVAGT MISC PSEUDO 733P PLATING CARRIER CI 1502 ID LATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN CI 0762 0 O8NOV CGKTPE 1440 OK 90 1 NVA30JAN OPEN CI 0761 13NOV TPECGK 0920 OK QEE90 CH 2 NVA30JAN FARE USD 1475 00 TAX 9 20TW TAX 40 00YO TAX 35 00CP TOTAL USD 185 00A NONEND NONREF NONRERTE VALID ON CI ONLY JKT CI TPE 512 000 90 JKT 662 50QEE90 4 74 5 OEND ROE1 00 TOUR CODE JKT2013 EXCHANGED FOR 2979902133551 ORIGINAL ISSUE 2979902133551JKT08AUG1499999992 RLOC 1G CI KHMJFJ HMPR GALILEO INDONESIA TEST TINS REPORT 15 AUG 14 CURRENCY CODE USD IATA NUMBER 99999992 A L TKT STOCK NBR PASSENGER NAME FARE TAX COMM FEFEES 126F9902133582 FIRLIANTI ANITAM VOID 15AUG 126 9902133563 FIRLIANTI ANITAM VOID 15AUG 297 9902133584 LESTARI INDAHARI VOID 15AUG 29 7H 9902133565 ANINDITA TASYAMI VOID 15AUG 297 9902133586 FAREGALILEO FIKR 200 00 50 00 0 00 IN JKT Z013 100 00N lt lt 297 9902133587 FAREGALILEO FARH 200 00 50 00 0 00 IN JKT2013 100 00N 297 9902133588 FAREGALILEO AZKA 150 00A 35 00 0 00 IN JKT2013 75 00N lt lt SUBTOTAL CASH 0 00 0 00 SUBTOTAL CHECK 0 00 0 00 SUBTOTAL NONREF 0 00 0 00 SUBTOTAL MISC 0 00 0 00 SUBTOTAL INV 550 00 135 00 TOTAL CASH SALES 685 00 TOTAL CREDIT SALES 0 00 TOTAL FEES 0 00
37. AME SZABOOVA MICHAELAMISS ISSUED O9NOV12 FOP CASH PSEUDO 79YE PLATING CARRIER AF ISO CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN AF 5902 R 20FEB PRGLYS 1425 RSR3CZ CHO 1 lt NVB20FEB NVA20FEB OPEN AZ 7851 01 LYSVCE 0855 OK OSPEU6CH 2 1 1 OPEN AZ 7948 1 VCEPRG 1315 OK OSPEU6CH 3 1 NVA01MAR FARE CZK 1306 TAX 525 CZ TAX 362 FR TAX 5721 TOTAL CZK 4072 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY PRG AF LYS 51 43 AZ X VCE AZ PRG 15 44 NUC66 87END ROE19 5204 XT 2612Z236QX115HB18MJ1484YR RLOC 1G L4LWHY lA ZKVJK5 Changed itinerary LALWHY 28 BRONT MTRG128 AG 99999992 08NOV 1 1SZABO MIROSLAVMR 2 1SZABOOVA MICHAELAMISS P C08 1 1383 R 20FEB PRGCDG HK2 1010 132 Qe EWE 1 lt 2 AF 7644 20 CDGLYS 1320 1430 20 1 lt 3 AZ 7851 1 LYSVCE 0855 LOTES 0 F OPERATED BY AIR FRANCE 4 AZ 7948 1 VCEPRG 1315 1440 0 F OPERATED BY ATRONE SPA Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Custom ticket number OSNOV12 SZABO MIROSLAV MR PRG LYS 20FEB AF 5902 LYS VCE 01M AR AZ 7851 VCE PRG 01M amp R AZ 7948 0579901730206 NOV SZABOOVA MICHAELA MISS SE 20FEB AF 55 4072 2 GEM EXCHANGE AGREEMENT confirm have checked all Fares and Fare rules applied to the original ticket Category 16
38. ANOVA BARBORAMISS ISSUED 18APR13 FOP CASH PSEUDO JOYE PLATING CARRIER ISO CZ TATA 99999992 USE FLT CLS DATE BRDOFF TIME ST F B FARE OPEN 190 S 10AUG PRGICN 1255 OK SLPROEUL NVB1LOAUG 1 ARPT 701 11AUG ICNNRT 0910 OK SLPROEUL NVB11AUG NVA11AUG ARPT 706 25AUG NRTICN 0925 OK SLPROEUL NVB25AUG NVA25AUG OPEN OK 191 S 25AUG ICNPRG 1245 OK SLPROFU1 NVB25AUG NVA25AUG FARE CZK 13000 TAX 565 CZ TAX 358 BP TAX 4361 XT TOTAL CZK 18284 FARE RESTRICTIONS APPLY PRG OK X SEL KE TYO 331 50 KE X SEL OK PRG 331 50 N UC663 00END ROE19 6078 XT 102014158W3844YQ RLOC 1G XLZMX8 1 2NNOQZM Changed itinerary XLZMX8 28 BRONT MTRG128 AG 99999992 18APR 1 1PREJZKOVA ELISKAMISS 2 1STEFANOVA BARBORAMISS 1 OK 190 U 105 PRGICN 2 1830 1115 E TU 2 707 115 ICNNRT HK2 1705 1930 0 WE 3 KE 720 T 275 HNDICN HK2 0610 0835 0 4 OK 4191 X 27SEP ICNPRG 1245 1650 0 11 2014 CPN 1 CPN Page 35 A CEE TRAVEL SYSTEMS The mask for the first passenger should to be prepared as usual Step 1 Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS Custom ticket number 0649901828825 18APR13 PREJZKOVA ELISKA MISS EEST PRG ICN 10AUG OK 190 18284CZK ICN 11AUG KE 701 NRT ICN 25AUG KE 706 EES ICN PRG 25AUG OK 191 0649901828826 18APR13 STEFANOVA BARBORA MISS PEW PRG ICN
39. AREGALS FOUFARHAN MR A CEE TRAVEL SYSTEMS COK TR trase wi Ticketing modifiers NFUSD100 00 NR AI JKT2013 must be added to TKP entry before ticketing NFUSD100 00 real ADC is USD 100 00 instead of USD 200 00 which is the difference between 90 and QEE9O0 Fares AI JKT2013 tour code used in case of NET REMIT Ticket print Eshan proe You san your now or qve Te tere and fe Ofer passenger Prot setected 5689909 E ii i A FOFANA Snore the forse aw start over 1 confirm the additional collection amounts the table above Child cannot be copied based on the mask for adult passenger and therefore the mask has to be created separately Sect tickets for reissue x 1 FAREOGAM REOS Fa MS LOE NH AME HIN Page 85 TRAVEL SYSTEMS GALULEOTIOT MES I FO Yf ahaa Mn LEOHAZKA fee remi m 4 miro it EAIiE L3 Loan dom wb ruas NONEND NONREF NONPE FIN A b tn Totet A nw mst et non rey De 7 Chec 0 meannt 11 2014 Page 86 TRAVEL SYSTEMS Comission and penalties op NONRET NONRERTE A HONEND NONREF NONRERTE WALI
40. ATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE ARPT DL 9504 15NOV PRGAMS 0950 OK HLPXCZ NVB15NOV NVAI5NOV ARPT DL 9348 15NOV AMSJFK 1325 OK HLPXCZ NVB15NOV NVAI5NOV ARPT DL 8557 15 JFKCDG 2145 OK WLAPCZ NVB15DEC NVALSDEC ARPT DL 8590 16 CDGPRG 1255 OK WLAPCZ NVBI6DEC NVA16DEC FARE CZK 22400 TAX 10 US TAX 1196 YR TAX 2900 DU TOTAL CZK 11542A NON ENDO PARE RSTR COULD APPLY PRG DL X AMS DL NYC M586 56HLPXCZ DL X PAR DL PRG M 960 95WLAPCA NUCI147 5LEND ROEI9 5204 2 1196 CZK2500DU PD525CZ PD184CJ PD168RN PD51VV PD49AY PDO 52US PD98XA PD9022xT EXCHANGED FOR 0069901672556 ORIGINAL ISSUE 0069901072556PRG245EP12999999927 RLOC TG XS32JU DL GHIQHL Changed itinerary XS32JU 37 BRONH N347373 AG 99999992 24SEP 1 1KLIMO JOSEFMR 1 DL 9504 B 15DEC PRGAMS 0950 LS 47 SA 2 DL 9348 15DEC AMSJFK HK1 1325 12339 SA 3 DL 8601 05 JFKCDG HKL 1645 0600 0 E TU 4 DL 8588 O06FEB CDGPRG 0715 0590 E WE CPN CPN 14 14 LS 2 2 CEE TRAVEL SYSTEMS Page 63 2 CEE TRAVEL SYSTEMS Select tickets lor GEM LXUCHANGI IN NT 1 oheokedt Fares and bere rules to the original tichet Category PR Fare cnalecsiaeon VO omae FPasaerpers Taxes in the first column the total sum of paid taxes taken from both tickets the first issue and the first exchange CZ 5
41. C X 10JUL14 2PC VALUE TYPE 4 24806 UB 8 0 621791 Page 75 TRAVEL SYSTEMS TICKET VALUE FARE VALUE ADDITIONAL COLLECTION 11812 11812 1969 1969 51796 51796 24806 24806 124809 873 00 EQUIV 544790 Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare A ree a PE 34 FEL 51 2 22JAN14 OPEN 877 1 BLZADD 1500 HHESIYGB NVB13J0L OPEN ET 700 O2AUG ADDLHR 0110 51 4 NVB13JUL Di SIMPSON DANTELLEAMME ADI B 17555822 LON ET X ADD ET BLZ 702 00 X ADD ET LOW 702 00 0 1404 00 D 6821781 FARE GBBB731 00 EQU MWES44750 1181210 TAX 156572 TAX 5 17 TAX 2480608 TAE 124B805YR TOT MWK755382 FEES MAY gt 1 51 FB MHESIYGB 2 NB 13JUL NA 10JUL Sz FB MHESIYGB B 2PC NB 13JUL NA 10JUL NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY T BOL 51 2 ET CET gt FARE 873 00 TAX 11812 LD TAX 1969 YZ TAX 201411 ZT TOTAL 755581 EQUIV 544750 NON ENDO PENALTIES APPLY ET X ADD ET BLZ 702 00 ET LON 702 00 N UCl404 00END ROEO0 621751 XT 51756GB24806UB124805YR C 1G ET BFETRO iui T 4 11 2014 2 CEE TRAVEL SYSTEMS Step 3 Penalty collected as a tax with the code XP in this example Step 3 Comission and penalties PE
42. CHANGES AFTER DEPARTURE ND SUBSEQUENT CHANGES PERMITTED AT 50 00GBP PER CHANGE WHEN MORE THAN ONE FARE COMPONENT CHANGES THE HIGHEST PENALTY OF ANY OF THE FARE COMPONENTS WILL APPLY gt FZSGBP25 OOMWK EQU MWK18441 lt collected as XP tax in this example 11 2014 Page 71 11 2014 A CEE TRAVEL SYSTEMS Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT 0719428195655 Custom ticket number GEM EXCHANGE AGREEMENT V 1 confirm have checked all Fares and Fare rules applied to the original ticket Category 16 It 15 not possible to use FQ calculation option because there is no history related to flown segments in this PNR new PNR created and therefore FQ T16MAR13 cannot be used Step 2 Fare calculation SELECT FARE QUOTE New fare quote FQ calculatio mn Involuntary rebooking Involuntary rerouting HFF quate Manual Passengers 1 SIMPSON DANIELLEAMMA Segments select all segments SEGMENT 1 BLZ ADD 02FEB 877 M O 2 ADD LHR 3FEB ET 710 M Calculation type e Before departure FQ no change to the first flight coupon is done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T i 3 _ FQ with options FQH That is why the whole itinerary including flown segments and ticketing date in the past must be recalculated using FQP funct
43. D ON 11 2014 A CEE TRAVEL SYSTEMS Exchange mask Official additional collection is USD 185 00 150 00 official ADC for Fare difference plus 35 00 for penalty collected as a tax Step 4 Exchange mask FORM OF PAYMENT ADDITIONAL COLLECTION cas p Invoice Credit card Other INVOICE 185 00 CZK Invoice Credit card Other For example VI1234567890 D1219 0 Add collection required 185 00 USD Fields marked with asterisk are required Ignore step 5 because the masks for both adults are already created Fare copying Pager check Demen rs anm emer omeeoonm Fare data be copied from PARSI WUR DALI NS 2 Ticketing modifiers NFUSD75 00 NR AI JKT2013 must be added to TKP entry before ticketing NFUSD75 00 real ADC is USD 75 00 instead of USD 150 00 which is the difference between 90 and 90 Fares with children discount AI JKT2013 tour code used in case of NET REMIT Page 88 11 2014 A CEE TRAVEL SYSTEMS Ticket print proces cormplmm Yow ptit your bekomm new orc store fe Print PORLI 1 r1 4 PASE SAL gt UMMAN KP ROT UNEUSOTS ONE Diore the teres and start ower confirm the additional collection amounts the table above fou has been pr
44. DITIONAL FEES MAY APPLY SEE FOTl PRG EK X DXB MLE 039 10 M BI X DXB ER PRE 0939 53 FB BLEIYCZI GLI3 10 M BI END ROEI5 6078 BG 30k HB 15APRH TOUR CODE ZZGLI3ZZ 54 FB BLElYCZI GLI3 1I WE zii Ri 3nkK 15 k n ili step 3 Comission and penalties PENALTY Absent EMD Tax Q Surcharge ENDORSEMENT NON END SKYWARDS SAVER WP 35832 DTE CHG FOCICANX CZK 5140 NO SHOW CZK10280 COMMISSION TOUR CODE IT BT Percents v 0 None Q IT The Tour code is automatically added if filed by the carrier together with the private Fare Please confirm thal you want to set modilwr to this fare 11 2014 Page 33 11 2014 2 CEE TRAVEL SYSTEMS The same is valid for commission If private Fare is filed as IT BT IT or BT field will be marked automatically Please the sama tour code sn ticket and fare 77045277 Larre Step 4 Exchange mask TICKET NUMBER THRU COUPON NUMBERS 17039057211285 Yes No 02 COUPONS FOR TICKETS TICKET 1 TICKET 2 TICKET 3 TICKET 4 34 TTL VALUE ORIGINAL FOP CZK21783 INVOICE Fields marked with asterisk are required Steps 5 and 6 in this example would be completed as described in previous cases New ticket TERI 176 233905 7899529 NAME KOUBA JANMR ISSUED 28MAY13 FOP MISC PSEUDO SCOL PLATING CARRIER
45. DXB 2HAUG 653 4 GSAS DXB PRG 22AUG 139 6 Calculation type Q Before departure FQ If no change to the first flight coupon is done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T FQ with options 1 51 2 3 4 Fare calculation date O9OAPR13 Additional options CURRENCY ACCOUNT CODE GLIs TAX VALUE FARE VALUE ADDITIONAL COLLECTION cz 565 Total Automatic calculation may be inaccurate We recommend you to check it manually GEM is not able to read the Fare and the Equivalent from the original ticket because of IT BT and therefore the Fare respectively Equivalent must be added by the agent manually TRAVEL SYSTEMS TICKET VALUE FARE VALUE ADDITIONAL COLLECTION 565 565 0 380 380 0 Total Automatic calculation may be inaccurate We recommend you to check it manually Ticket Fare OPEN ER 0139 10J0L DHBPRE 0905 BLElYCZI GLIS3 53 4 27MAY13 NVBLSAPR P0 51 2 3 4 PI HOSAPBRIS CER CLI3 TICKET DATA EXISTS NIDl FARE BT 565 CZ TAX 380 BQ Pl EOUBA JANME ADT M 22 TOTAL BT PRG MLE 0939 10 516 35 X DXB ER PRE 039 10 5 NON END SEYWARDS SAVER WP 35932 DIE CHE FOC CANX NUCII10 590END BOEIS 6078 SHOW 2 10280 FARE CZEZ21783 TAX 56502 TAX 380BQ 2 2 2728 AD
46. Fare difference can be refunded or not according to the appropriate Fare rule Category 16 Cancellation DFLXCZ Fare is fully refundable and therefore the agent s reply is Yes Tree Exchange will result in a Mefundatte Balance cl 5400 Presse check category 16 cf the appropriate fare rule the fare refundadle Do you want to refund the amount Page 92 11 2014 2 CEE TRAVEL SYSTEMS Exchange mask WL i H5 4 marked wer aeter 1 an tor refuncetle balance was ceated automaticsit snd mti be lance along with the tichet You huve bo refund H w He dus amoun of 8400 CZK pook When the agent confirms this message EMD for refundable balance will be issued automatically If the agent doesn t want to issue EMD it is possible to cancel the reissue and start the exchange reissue procedure once again from the beginning Ticket peint Exchange compe Yow cen 7934 pour row o Khuru tere mut mer atur Pee pros Print selected tickete PASSE Z l COLL E ADI Shore the teres and ower 7 confirm the additional collection amounts in the table above New ticket TKT 064 9902 177394 NAME KLIMOVA MISAMRS ISSUED 290 114 FOP CASH PSEUDO 79YE PLATING CARRIER OK 150 CZ
47. GRAND TOTAL 685 00 TOTAL COMMISSION 0 00 LESS CREDIT SALES 0 00 NETT AMOUNT PAYABLE 685 00 11 2014 A CEE TRAVEL SYSTEMS Page 90 11 2014 TRAVEL SYSTEMS Exchange Reissue with residual value EMD for refundable balance Original ticket TRT O64 9202 277353 NAME KLIMOVA MISAMRS ISSUED Z90CTI4 FOP CASH PSEUDO 79YE PLATING CARRIER OK ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN 618 D 16NOV PRGAMS 1725 OK DFLXCZ i OPEN 619 D 18NOV AMSPRG 1945 OK DFLXCZ 2 FARE CZK 26840 TAX 583CZ TAX 362CJ TAX 2754XT TOTAL CZK 30939 PRG OK AMS 628 66 OK PRG 628 66 NUC1257 32END 21 3469 XT 437RN57VV2260YOQ ELOC L0 647626 1 50DI67 Changed itinerary change routing on outbound sector C47C2G 37 BRONH N347373 AG 99999992 290CT 1 1KLIMOVA MISAMRS 1 OK 526 D 16NOV PRGDUS 1740 LOLS 50 Zs ARNK 3 619 D 18NOV AMSPRG 1945 2120 OF TU Select tickets for reissue KT MIMU HACIV AMETS A URS OFM EXCHANOE ACHI TL MENT x boni iha al arwa erst are eppited ro Se ticket Oeteqeary 15 ation epee Heira panes FO danarasu HIP NECS Page 91 11 2014 A CEE TRAVEL SYSTEMS New Fare calculation is cheaper because DFLXCZ Fare from PRG to DUS is lower option ADULT WIN u to cec manua The agent has to decide if the
48. ISS 78NGBW 1G 79YE 99999992 CPN RFISC DESCRIPTION VALUE DATE STATUS 1 D 992 DATE CHNG FEE USED EMD DOCUMENT TOTAL CZK 2910 gt EMD DETAIL DISPLAY gt EMD VOID gt EMD REFUND When the exchange reissue process is rejected by the system Galileo such or similar warning message red one is returned The agent can check the reason by clicking on Open last executed command and start from the beginning using another FQ option when Start over button is pressed I Maro 3n emo in 0609812031 nO VALID FARE FOR INPUT CITERA eke Canjes m od 1 23 11 2014 2 CEE TRAVEL SYSTEMS Such or similar message is displayed in case that GEM needs to add or correct some additional information Please Contim xchangeeg i DCRANHALIZROVA DAMELANS mut DARE LEUR S check crede Card moralon Nee With the GEM development the layout of some fields can be changed but the functionality remains the same See specific examples of correct application in next chapter Page 23 11 2014 A CEE TRAVEL SYSTEMS EXCHANGE REISSUE SCENARIOUS Reissue after departure Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER Custom ticket number 275 12 VODARK MARTIH VODAK MARTIN SEGMENT 1 Flown segment 2 Flown segment W 3 PEK MUC 20NOV LH 723 U
49. KT 883 000 90 CI JKT 833 000 90 9 1766 0 OEND ROE1 000000 TOUR CODE JKT2013 RBOC IG PPOSRO CI Page 80 TRAVEL SYSTEMS Filed Fare used for original tickets Pl FAREGALILEO FIKRIMS ADT B 2979902133532 JKT 9893 000EE90 CI JKT 833 000BbBBEB90 NUCIT766 00END ROELl 0 00000 FARE USD1766 00 TAX 9 20TW TAX 40 00 0 TOT USD1815 20 51 FB QEE90 B 20K NB O3NOV 06 54 FB QEE90 B 20K NB 03NOV 06 P2 FAREGALILEO FARHANMR 2979902133554 JKT CI 883 000 90 CI JKT 833 000 90 766 00000 FARE USD1766 00 TAX 9 20TW TAX 40 00 0 TOT USD1815 20 S 1 FB QEE90 B 20K NB O3NOV 06 S2 FB QEE90 B 20K NB 03NOV 06 P2FEES TOT USD 0 00 PTE USD 1915 20 PlFEES TOT USD 0 00 TTL USD 1815 20 01 02 51 2 70 NONEND NONREF NONRERTE EB VALID ON CI ONLY FINVAGT CCI NFUSD600 00 AI JKT2013 NR pls 08AUG14 62 AG FAREGALILEO AZKAMS ADT I USD 1374 20 JKT Cl 062 500 90 CL JKT 662 50055E90 ANUCL3Z25 00END 0 000 FARE USD1325 00 TAX 9 20TW TAX 40 00 0 TOT USD1374 20 ADDITIONAL FEES MAY APPLY SEE gt FO2 51 FB QEE90 CH B 20K 03 NA 06FEB 52 FB QEE90 CH B 20K 03 NA O6FEB T 03 51 2 70 NONEND NONREF NONRERTE EB VALID CI ONLY FI NVAGT CCI NFUSD400 00 AI JKT2013 NR Changed itinerary outbound travel upgraded to higher booking class PP
50. L LHR 51 NVB13JUL HISTORICAL QUOTE PAST TRAVEL DATE LAST DATE TO PURCHASE TICKET 10JUL13 SUM IDENTIFIED AS UB IS A PASSENGER SERVICE CHARGE E NON ENDO PENALTIES APPLY FLIGHT RESTRICTIONS APPLY RATE USED IN EQU TOTAL IS BSR 1GBP 624 0435MWK 03 NVB13JUL 04 NVB13JUL REQUIRED TICKETING AGENCY 76 8 DEFAULT PLATING CARRIER ET Everything is the same as on the original ticket both Fare and taxes there is no additional collection Manual mask option 5 must be used in such a case and all data have to be entered manually by the agent 11 2014 Page 74 11 2014 Step 2 manual mask step 2 Fare calculation SELECT FARE QUOTE New fare quate calculation Involuntary rebooking Involuntary rerouting quate Manual Passengers 1 SIMPSON DANIELLEAMMA Segments select all segments SEGMENT FAREBASIS TD NVB 1 BLZ ADD O2FEB ET 877 M MHES1YGB 13JUL13 ADD LHR O3FEB ET 710 M MHES1YGB 18JUL13 Taxes remove all taxes VALUE TYPE VALUE TYPE VALUE TYPE 1 11812 LD 2 1980 1 YZ 3 51706 5 124809 YR 6 7 fi More taxes Calculation details FARE EQUIV TOTAL GBP 873 00 AWK 544790 Additional information Endorsement NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY Fare construction LON X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 NUC1404 00 2 CEE TRAVEL SYSTEMS NVA BG x 10JUL14 2P
51. NALTY Absent EMD Tax Q Surcharge ENDORSEMENT NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY COMMISSION TOUR CODE IT BT zn f ai Percents 0 None LU IT KU BT step 4 Exchange mask TICKET NUMBER THRU COUPON NUMBERS 07184281956551 O ves No 02 COUPONS FOR TICKETS TICKET 1 TICKET 2 TICKET 3 TICKET 4 34 PD TAXES 11812 124809 TTL VALUE ORIGINAL MWK5447980 8 Fields marked with asterisk 7 are required Page 77 A CEE TRAVEL SYSTEMS Exchange mask FORM Of PAYMENT ADDITIONAL 2 card Omer INVAGT Credit card Other For exarmole V11224587890 D 215 Add collection required 18441 MWK marked with wetertk 7 are recutred Step 5 is skipped there 15 nothing to be copied Step 6 Ticket print Exchange process Completed You can pont your now or stone the only and start over the script to process other passengers selected tiokets TICKET PINDER PASBEWOFR ADDITIONAL COLLECTION FEE TYPE TERMINAL SCRELNS 0719425195655 5IMMPSONDANIELLEAMMA 19441 WK het Exchange screen eTTCYET Fron 72 rr r caer ome gt L L L T P EXCH TICKET MEANT C OMIM DTD4D Stowe the tares and start over vi confirm the additional collection amount
52. Q9RQ 62 JKTNT MTRG162 AG 99999992 08AUG 1 1FAREGALILEO FIKRIMS 2 1FAREGALILEO FARHANMR 3 1FAREGALILEO AZKAMS P CO08 Ll CL 702 T O2ZNOV 1440 20901 E SU 2 CL del 135007 TPECGK HES 0920 05 TH Setect tickets for reissue ASSL F ATHE GALILE OT IKTH MS FARESTALH ECYAZWA MS OTF ARHAN GEM E XCHIANGE v have checked aruwa are fare applied the Cwtegory 14 11 2014 Page 81 11 2014 A CEE TRAVEL SYSTEMS As QEE90 Fare used for the original tickets is not filed in the system the Filed Fare mask must be created manually gt FDJKTTPEO8NOV CI JKT TPE SAT O8NOV14 CI PUBLIC FARES CX O1 WN EF FAREGALA EO 9 SAL RI A FABEGAAF Venasqpr type AD FARE FARE USD BASIS YY 1486 00R YEEIF3M Y CI 1486 00R YEEIM B CI 159 00 YEEJM B QOL 14285005 YRE Y CI 1157 00 YOW Y MA 5 fengmente sc s ori iw NK LINIEN 4 t Calcutetaem atom LOUN NONE NU NO NREF NONBFEHTEA C AP MIN MAX 2 3M 5 1M 5 3M 12M 12M AR HAnSVTI TEER Ot E96 SEASONS EH EH EH EH EH Page 82 11 2014 A CEE TRAVEL SYSTEMS Om r ae ADC FAFE Cak May be Naturii Vie
53. REF RESTRICTION APPLY 22 NOEND CGS REF RESTRICT PRG IB BCN 135 12 IB PRG 235 47 NUCS70 59END ROB 45 6 XT 292192150 RLOC 1G XMSZ2K 1A 6FAOMA According to the Rule applicable to KCZEU Fare penalty of EUR 50 00 should be collected EN 28 16 023 150 112 IB CZAK 9646 KCZEU STAY 12 16 PENALTIES WITHIN EUROPE FOR K TYPE FARES CHANGES ANY TIME CHARGE EUR 50 00 FOR REISSUE REVALIDATION Penalty in EUR must be converted to CZK country of exchange reissue using today s BSR first gt FZSEURSOCZK RATES LAST UPDATED 16AUG 07 00 AM EQU CZK1281 BANK SELLING RATE l1EUR EQUALS 25 61 The amount in CZK must be converted to using today s IROE for reissues after departure using ROE valid on the date of ticket issue gt FZICZK1281NUC RATES LAST UPDATED 26JUL 00 47 EQU NUC62 54 ROE 20 4816 LCL CURR DIVIDED BY ROE Fare calculation must be modified manually as follows PRG IB BCN 135 12 IB PRG 062 54 235 47 NUC433 13 The new NUC total must be converted to CZK using today s ROE for reissues after departure using ROE valid on the date of ticket issue and the Fare amount manually changed gt FZINUC433 13CZK RATES LAST UPDATED 16AUG 00 47 EQU CZK8872 ROE 20 4816 NUC RATE MULTIPLIED BY ROE 11 2014 Emor Someni New ticket A CEE TRAVEL SYSTEMS TKT 075 9901 672468 NAME KLIMOVA MISAMRS ISSUED 16AUG12 FOP CASH CASH PSEUDO 79YE PLATING CARRIER IB ISO C
54. RPRG 1625 OK NHWE2EU 4 NVB190CT NVA190CT lt FARE CZK 24300 TAX TAX 583CX TAX 9287 TOTAL CZK 275A RESTRICTIONS APPLY NONREFUNDABLE PRG X LON BA BOS M694 68KHWE1FU X LON BA PRG M508 94NHWEZEU NUCIA203 62END ROE20 1889 XT PD2003UB PD52AY PD718US PD103XA PD144XY PD6267XT PD93XF EXCHANGED FOR 1259902091764 ORIGINAL ISSUES 1259902091 64PRG100UL1499999992 RLOC 1G N4G4HK 1A YCKA2C When GEM option 1 FQ calculation is used then the changed itinerary is recalculated using gt lt entry the appropriate difference is collected and ticket validity dates in NVB NVA fields is automatically changed according to the new dates 2 New Fare quote GEM option 4 HFF quote used The new calculation is not done the Filed Fare is only copied from PNR history Using HFF quote option is not suitable in this case and it is only on the agent responsibility It can be used only in some special nonstandard situations when the first option FQ calculation cannot be used for example for name change of the group ticket Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Custom ticket number 1259902091764 10JUL 14 KLIMOVA MISA MRS TEST PRG LHR 15AUG BA 863 33988CZK TEST LHR BOS 15AUG BA 203 EBT BOS LHR 30SEP BA 202 EEST LHR PRG 010CT BA 860 GEM EXCHANGE AGREEMENT confirm have checked all Fares and Fare rules applied to the original ticket
55. UE GALILEO CESKA REPUBLI DATE OF ISSUE 290CT14 RELATED TO 0649902177384 ORIG ISSUE EXCHG REISSUE DOC 0649902177383 EMD for refundable balance on sales report HMPR GALILEO CESKA REPUBLIKA TINS REPORT 29 OCT 14 CURRENCY CODE CZK TATA NUMBER 99999992 A L TKT STOCK NBR PASSENGER FARE TAX COMM FOP FEES 064D9992068617 KLIMOVA MISAMRS 0 O 0 00 EX EMD issued 064E9902177384 KLIMOVA MISAMRS 0 0 0 00 EX lt new 064 9992068617 KLIMOVA MISAMRS 5460 0 0 00 EX EMD refunded RFND Page 94 2 CEE TRAVEL SYSTEMS EMD for refundable balance is issued only in following cases The carrier allows to issue EMD for refund in Galileo system There is no additional collection for Fare or taxes When the carrier 15 not ready to issue EMD for refundable balance in Galileo following warning message is retuned by GEM New is lower Contact airline apply tor ACM to get the due amount 2489 CZK baok M v You have to contact the carrier and ask for refund CZK 2489 via ACM When there is any additional collection Fare or taxes EMD for refundable balance is not offered by the system at all due to the system limitation Therefore when EMD for refundable balance should be issued then the penalty cannot be collected as a tax EMD needs to be issued instead In case the agent selects the tax option for a penalty then the following warning is returned by GEM You have selecte
56. UG LHRBOS 1700 OK KHWEIEU 2 NVB15AUG NVA15AUG OPEN BA 202 180 BOSLHR 2245 OK NHXE2EU 3 NVB30SEP NVA3OSEP lt OPEN BA 856 S 190CT LHRPRG 1625 NHXE2EU 4 NVBO1OCT NVAO10CT lt FARE CZK 24025 TAX TAX 59307 TAX 9287 TOTAL CZK NO ADC RESTRICTIONS APPLY NONREFUNDABLE PRG BA X LON BA BOS M694 68 BA X LON BA PRG 495 32 NUC1190 00END ROE20 1889 XT PD2003UB PD52AY PD718U S PD103XA PD144XY PD6267XT PD93XF EXCHANGED FOR 1259902091764 ORIGINAL ISSUE 1259902091764PRGL JULhl499999992 Page 62 11 2014 The second exchange Original ticket the first issue TRT 006 2904 5272825 NAME KLIMO JOSEFMR ISSUED 245 12 POP CASH PSEUDO 79YE PLATING CARRIER DL 150 CZ 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE EXCH DL 9504 H 15NOV PRGAMS 0950 OK HLPXCZ NVBI15NOV NVA15NOV EXCH DL 9348 15 AMSJFK 1325 OK HLPXCZ NVB15NOV NVA15NOV EXCH DL 8601 T OQOSDEC JFKCDG 1645 OK TLPRCZ NVBOS5DEC NVAOSDEC EXCH DL 9559 T CDGPRG 0715 OK TLPRCA NVBO6DEC NVAOOGDEC FARE CZK 14564 TAX 525 CZ TAX 184 CJ TAX 10040 XT TOTAL CAR 225202 NON ENDO FARE RSTR COULD APPLY PRG DL X AMS DL NYC M559 03 DL X PAR DL PRG M152 01 NUC711 04END ROE20 4816 XT 168 51 49 6520598 1 37XY108YC403FR1700X8116YR88XF JFK4 5 RLOC 16 XS32JU DL GHIQHL The first exchange 000 990l 572573 NAME KLIMO JOSEFMR ISSUED QZOCTIZ CASH CASH PSEUDO 79 PLATING CARRIER DL 150 CZ I
57. Z IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN IB 5780 L 150CT PRGBCN 1505 OK LRTNVY 1 NVB150CT 15 OPEN IB 5779 K 220CT BCNPRG 1205 OK KCZEU 2 NVB220CT NVA220CT FARE CZK 8872 TAX 525 30 TAX 359 JD TAX 2020 XT TOTAL CAK 12812 21 NOEND CHGS REST NON REF RESTRICTION APPLY 22 NOEND CGS REF RESTRICT PRG IB BCN 135 12 IB PRG 062 54 235 47 NUC433 13END RORZ20 49816 XT PD990V PDISZLIYO EXCHANGED FOR 0759901672448 ORIGINAL ISSUE RLOC 1G XMSZ2K 1A 6FAOMA 0759901672448PRGL6AUGI299999992 Page 29 11 2014 are not allowed Penalty collected to the Fare in case of IT BT ticket Step 3 As the private Fare cannot be modified by the agent the Filed Fare mask must be manually built by GEM and IT BT box is ticked automatically This will ensure that the Fare Equivalent and NUC amounts in the Fare calculation are not shown on the ticket but only as IT BT A penalty as Q surcharge is not shown in the Fare calculation as well mention it in the endorsement box Step 3 Comission and penalties PENALTY Absent EMD Tax Q Surcharge FARE EQUIV EUR 301 00 CZK 7824 FARE CALCULATION PAR OK X PRG MOW 156 80 OK X PRG OK PAR 137 28 294 08 ENDORSEMENT FARE RESTRICTIONS APPLY LAST DATE PENALTY COLLECTED COMMISSION TOUR CODE Percents v 0 ZZGLISZZ Noe Therefore it is better A CEE TRAVEL SYSTEMS changes in Fare and or Equivale
58. al Step 3 Comission and penalties PENALTY Absent C EMD O Surcharge FARE USD 1024 00 FARE CALCULATION GEG AS SEA 70 70 BA X LON BA PRG M431 50 X LON BA X SEA AS GEG M321 50 0200 00 NUC1023 70 ENDORSEMENT VALID AS NON RFD CHNG SUBJ TO FEE NON REF RESTRICTIONS APPLY COMMISSION TOUR CODE Percents 0 The other fields shown this page ENDORSEMENT is copied from the new Filed Fare if any and can be added or modified by the agent Each message can be separated by dash or dot It is not possible to use asterisk or slash The slash from the endorsement automatically stored is changed to dash COMMISSION is set in percentage to zero 0 by default and can be modified by the agent to specific percentage or to specific amount if necessary TOUR CODE if shown on the original ticket should be added by the agent or it is automatically added in case of private Fare IT or BT can be marked if the new ticket should be issued with IT or BT in the Fare box ORIGINAL FOP CC NUMBER FIELD EXPIRATION DATE When the original ticket was paid by credit card the element original form of payment has to be entered due to subsequent refund to this credit card If the credit card number is masked the agent has to enter the correct CC number into the OFP field and add credit card expiry date preceding by D into Expiration date field in order for GEM to use element automa
59. alue EMD for refundable 91 Page 1 11 2014 11 2014 Ay CEE TRAVEL SYSTEMS GLOBAL EXCHANGE MANAGER GEM GEM is a new application that automates exchange reissue of tickets With this application it is possible to receive the new Fare calculation based on revised itinerary in PNR rebooking rerouting for tickets before departure when the travel has not started yet as well as for tickets after departure it means for partly used tickets After the Fare calculation is agreed the Filed Fare prepared for exchange reissue process and the Exchange mask are stored in the PNR For the exchange reissue process it is also possible to use the already stored Filed Fare or to create manual Fare mask New ticket issued in exchange has the pricing indicator B or M and it is always the agent s responsibility to check the Rule conditions especially Category 16 applied to the appropriate Fare as it is done at the time being GEM compares the Fare and taxes from the original ticket with the new Fare calculation and automatically applied the difference but the agent is able to modify the results manually In case of exchange before departure the new Fare calculation is returned by GEM for PNRs without ticket number as well With GEM it is possible to collect penalty as a new tax as Q surcharge to the Fare or to collect penalty on MCO or EMD which is automatically
60. ault PCC store Filed Fare and Exchange mask in PNR then open this PNR in different PCC and issue new ticket using gt TKP lt entry only Page 2 11 2014 Host Galileo Desktop TCP IP Configuration Default Client 10 e TIYE Servicebureau Pent tkTS T 1212 37 X DATA s BDA A Wat 4T 0 av TEM 57 IIB 7258 Y 4e 543 12 1119 90 Cle T6 STI WR YS 0157 x t 1 a E A DILI gqeASMNOZK Open a PNR and display the ticket Delete Global Exchange Manager works with Smartpoint TERMINAL HISTORY WINDOW PAR SEARCH SELI TOCRS HELF 3 11 2014 you cannot see your toolbar with GEM icon on the top grab the Smarpoint window and drag it slightly downwards w a ong h d 295 979 Q S m manise c VIAPO APPUCATION TERMINAL HASTORT WINDOW SPARC TOCNS AM Tet mes mss meet ee eee 16 Lo om nM EN E E EN Peete 42 1 e
61. booking Involuntary rerouting HFF quote Manual Passengers 7 4 SZABO MIROSLAV MR 2 SZABOOVAIMICHAELA MISS Segments select all segments FAREBASIS TD HFF SEG PRG 20FEB AF 13837 R RSR3CZ 20FEB13 20FEB13 2 LYS 20FEB AF 7644 R RSR3CZ 2U0FEB13 2 0FEB13 3 LYS 01MAR 2 7851 0 5 6 01 13 1 13 PRG MMAR AZ 7848 70 OSPEUE 01 13 01 13 Taxes VALUE VALUE TYPE VALUE TYPE VALUE TYPE 1 525 2 362 3 2 4 236 5 115 6 18 11 2014 Page 47 2 CEE TRAVEL SYSTEMS Calculation details FARE TOTAL ROE CAK 1454 CZK 4220 19 5204 Additional information Endorsement INVOLUNTARY REROUTING DUE TO 6902 20FEB COLD REFUND CHANGE RESTRICTIONS APPLY ONLY Fare construction PRG AF LYS 51 43 AZ XVCE AZ PRG 15 44 NUCBB 87 Please check your HFF fare quote Ticket Fare FQl 51 3 AP 34 amp BO MTI EV D FARE CZE 1306 525 CZ TAX DR Hen ia TOTAL 4072 FARE 7 1454 525CZ 362FR 26 REFUND CHANGE RESTRICTIONS APPLY AZ AP ONLY l8MJ TAX 1464YR 2 4 220 PRE LYS 51 43 AZ X VCE PRE 15 44 NUC66 s d on Fre x1 re T Pp k Rh BG 1PC NB 20 11 2
62. d tax fee In this case you will not be able to return residual value Should we proceed It is better to collect penalty EMD if possible and issue another EMD for residual value When the new Fare is lower but the original Fare is nonrefundable EMD for refundable balance may not be issued CANCELLATIONS BEFORE DEPARTURE TICKET IS NON REFUNDABLE IN CASE OF CANCEL NO SHOW REFUND Following warning is returned by GEM and the agent should select NO This Exchange will result in Refundable Balance of 2260 CZK Please oheck category 16 of the appropriate Fare rule df the Fare is retundable Do you want to refund thes amount ty The ticket with new Fare is issued and no residual value is refunded 11 2014 Page 95
63. ed check Fare Rules 9 After departure FQ T Q with options FQ P1 51 4 Fare calculation date 24JUN14 A CEE TRAVEL SYSTEMS Reissue after departure upgrade of already flown sectors FQ with option Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENT 5 AMOUNT Custom ticket number 2906712 GOODALL ANDREW MR PRG CDG 20NOV AF 1383 CDG BOD 20NOV AF 7624 BOD AMS 24NOV KL 1316 AMS PRG 24NOV KL 1357 Original Fare basis of already flown sectors PRG PAR BOD was ESR6CZ which has to be upgraded to TWKCZ fare due to conditions of the appropriate Fare In such a case FQ with option functionality should be selected and required Fare basis should be entered into the appropriate fields for each segment Avr gegarise wn porras 6724005 Fare oe 12 11 2014 27 A CEE TRAVEL SYSTEMS Penalty collected to the Fare as Q surcharge Original ticket TRT 073 9201 672446 NAME KLIMOVA MISAMRS ISSUED 16AUG12 FOP CASH PSEUDO 79YE PLATING CARRIER IB 150 Ca IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN IB 5790 DL 15007 PRGBCN 1005 OR LRINVY 1 NVBI5OCT 15 OPEN IB 7880 250CT BCNPRG 1645 KCZEU 2 NVB250CT NVA250CT FARE CZK 7591 TAX 525 CZ TAX 359 JD TAX 2020 XT TOTAL CZK 10495 21 NOEND CHGS REST NON
64. ed uieoasetuy You dsa etw ere raum 91 the Galico Desktop o press buo Dec mm tart cer eactangng offer robes Sw oF New tickets 297 9902 133996 FAREGALILEO FIKRIMS 08 211 160 0298 ISSUED 15AUG14 FOP INVAGT MISC PSEUDO 753P PLATING CARRIER 150 ID TATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN CI 0762 0 O8NOV CGKTPE 1440 90 1 CI 0761 0 13NOV TPECGK 0920 QEE9O 2 050 1966 00 9 20TW TAX 40 00YQ TAX 20 00 TOTAL USD 250 00 NONEND NONREF NONRERTE VALID ON CI ONLY JKT TPE L0S3 00TEES9U CL JKT 683 000EE90 NUCLOGS OO0END 1 00 TOUR CODE JKTZ013 EXCHANGED FOR 2979902133552 ORIGINAL ISSUE 2979902133552JKT08AUG14999999927 1G PPOSEBO CI KHMJFJ 297 9702 13352929 NAME FAREGALILEO FARHANMR PH 09 211 160 0298 ISSUED 15AUG14 FOP INVAGT MISC PSEUDO 753P PLATING CARRIER CI 150 ID IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN CI 0762 0 O8NOV CGKTPE 1440 OK 90 A OPEN CI 0761 0 13NOV TPECGK 0920 QEE9O 2 050 1966 00 9 20TW 40 00YQ D SUDGE TOTAL USD 250 00A NONEND NONREF NONRERTE VALID ON CI ONLY JKT CI TPE 1083 00TEE90 CI JKT 883 000EE90 NUCI966 OO0END 1 00 TOUR CODE JJKT2013 EXCHANGED FOR 2979902133554 ORIGINAL ISSUE 2979902139554JKIUOAUGIJTS999099
65. ion This is the only possibility Page 72 FQP _ BEEN UPdjljl Itinerary details Origin Destination Carrier stopover Break Fare Basis ADD 10JUL13 X BLZ 11JUL13 ADD 02FEB LER 03FEB About FQP Fare options Point of Sale TKT PISS s pet UE Code Only 16MAR13 gt FQPLHR1OJUL13 MX ADD11JUL13 MBLZ02FEB MX ADDO3FEB MLHR ET T16MA R13 FARE MWK PSGR DESC TAX INFO 01 MHOWGB1 977773 D INCL TAX 02 1 829874 INCL TAX 03 1 759981 INCL TAX k SUM IDENTIFIED AS UB IS A PASSENGER SERVICE CHARGE NON ENDO PENALTIES APPLY FLIGHT RESTRICTIONS APPLY RATE USED IN EQU TOTAL IS BSR 1GBP 624 0435MWK LAST DATE TO PURCHASE TICKET 10JUL13 REQUIRED TICKETING AGENCY 76M8 DEFAULT PLATING CARRIER ET P TRAVEL SYSTEMS Here is the Fare calculation for the entire journey returned by the system using 03 1 gt FOPLHR10JUL13 MX ADD11JUL13 MBLZ02FEB MX ADD0O3FEB MLHR ET T16MA R13 FARE MWK k PSGR DESC TAX INFO 103 MHES1YGB 759981 ADT INCL TAX LON ET X ADD ET BLZ 702 00MHES1YGB ET X ADD ET LON 702 00MHES1YG B NUC1404 00END ROEO 621791 FARE GBP 873 00 EQU MWK 544790 TAX MWK 11812LD 1969 2 51796GB Z24806UB 124809YR TOTAL MWK 159981 LHR IXADD 51 T BLZ 1 T T T IXADD MHES1YGB NVB13JU
66. is done press Calculate button located lower left GEM starts to calculate new Fare including taxes The original Fare Equivalent and taxes are compared with the new Fare Equivalent and taxes and the difference is displayed in the fourth column If the new tax is higher and the agent agrees the difference in tax will be automatically collected as a new tax even if it would be very small amount If the new tax is lower or the same there will be zero 0 difference in the column for Additional collection The tax amount displayed in the fourth column as well as the Fare or Equivalent displayed in the third column FARE VALUE can be modified by the agent 1 If the agent doesn t want to collect 1 CZK as ADC for tax MY he she can change it to zero manually on his her responsibility and the Total ADC is automatically changed as well Page 13 11 2014 Ay CEE TRAVEL SYSTEMS The agent can check the new Filed Fare stored against the original ticket by clicking on the world check When agreed press Next button located lower left the agent doesn t agree with the Fare calculation it is possible to stop the exchange reissue process by pressing Cancel button located lower right Then the agent has to decide if the Filed Fare already stored should have been removed or not The recommendation is to remove the stored Fare and start once again from the beginning pou want 92
67. lation type Before departure FQ If no change to the first flight coupon done the option After departure with original ticketing date should be used check Fare Rules After departure FQ T FQ with options FQ P1 81 2 3 4 p l Additional options ACCOUNT CODE CURRENCY Calculate 2 CEE TRAVEL SYSTEMS TAX TYPE TICKET VALUE FARE VALUE ADDITIONAL COLLECTION CZ 583 583 UB 2003 2003 52 52 us XA Q FARE Total Automatic calculation may be inaccurate We recommend you to check it manually There is the difference in Fare because instead of midweek Fare NHXE2EU weekend Fare NHWE2EU must be used step 4 Exchange mask FORM OF PAYMENT ADDITIONAL COLLECTION Cash 275 CZK Invoice Credit card Other CZK Invoice Credit card Other For example VI123456 880 D1219 Add collection required 275 CZK Fields marked with asterisk are required 11 2014 Page 58 Ay CEE TRAVEL SYSTEMS New ticket TKT 125 9902 091765 NAME KLIMOVA MISAMRS LSSUED LOJULI4 FOP CASH CASH PSEUDO 79YE PLATING CARRIER BA ISO CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN BA 863 15AUG PRGLHR 1335 OK 1 NVB15AUG NVA15AUG OPEN BA 203 15AUG LHRBOS 1700 OK 2 NVB15AUG NVA15AUG OPEN BA 202 180 BOSLHR 2245 OK NHWE2EU 3 NVB180CT NVA180CT lt OPEN BA 856 S 190CT LH
68. nger separately GEM has the ability to the data from already created Filed Fare for the first passenger to the masks for other passengers having the same Fare and PTC passenger type code in order for the agent not to repeat the process for each passenger separately The PNR may not be retrieved from Queues in case of exchange reissue tickets for non IATA travel agencies In such a case the PNR has to be kept on queues and reopened separately RECLOC New endorsement message if filed with the Fare is automatically stored and the agent can modify it or add the important notice Each message can be separated by dash or dot It is not possible to use asterisk or slash The slash from the endorsement automatically stored is changed to dash In case of reissue of partly used ticket after departure all segments including those already flown must be marked in order the ticket to be recalculated from the origin The exchange reissue of IT tickets the original Fare and or Equivalent has to be entered manually by the agent in step 2 after Calculate command because GEM cannot read the Fare and or Equivalent from the original ticket GEM is based on Internet Explorer and is working only in PCC which is set in the agent s computer as default If you need to exchange reissue ticket in another PCC you have to change setting of default PCC in your computer Or you can prepare the whole exchange reissue in the def
69. nt Page 30 TRAVEL SYSTEMS Private Fare with account code issued as BT reissue after departure Original ticket TKT 176 3905 721128 NAME KOUBA JANMR ISSUED O9APR13 FOP INVOICE PSEUDO 5COL PLATING CARRIER EK 150 CZ IATA 15200054 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CP USED EK 0140 B 12 PRGDXB 1600 OK BLE1YCZ1 GLI3 1 USED 0658 13APR DXBMLE 0325 OK BLF1YCZ1 GLI3 2 OPEN EK 0653 09701 MLEDXB 2300 OK BLE1YCZ1 GLI3 3 NVB15APR OPEN FK 0139 10701 DXBPRG 0905 OK BLE1YCZ1 GLI3 4 NVB15APR FARE BT TAX Do CA TAX 380 BQ TAX TOTAL BT NON END SKYWARDS SAVER WP 35932 DTE CHG FOC CANX 40 NO SHOW CZK10280 PRG EK X DXB EK MLE 039 10 M BT EK X DXB EK PRG 039 10 END 9 6078 TOUR CODE 77611377 RLOC 1G NF49SC EK FIETFF Changed itinerary AJGHFW IO OSROU 5COLIO 15200054 27MAY 1 1KOUBA JANMR 3 653 21AUG MLEDXB 2300 0200 O E WE 3 4 EK 139 B 22AUG DXBPRG HK1 0905 1325 20 E TH 3 Step 1 Select tickets for reissue TICKET NUMBER ISSUE DATE PASSENGER SEGMENTS AMOUNT Custom ticket number 1763905721128 O9APR13 KOUBA JAN MR PRG DXB 12APR EK 140 DXB 13APR EK 658 GPE MLE DXB 09JUL EK 653 PEP DXB PRG 10JUL EK 139 GEM EXCHANGE AGREEMENT confirm have checked all Fares and Fare rules applied to the original ticket Category 16 11 2014 Page 31 2 CEE TRAVEL SYSTEMS MODIFIERS 3 MLE
70. ntered in the next field EMD TAX NAME OPTIONAL and EMD TAX AMOUNT OPTIONAL is used for tax applied to the penalty It is used in some countries where VAT value added tax for penalty must be calculated When the VAT is not collected these boxes will stay empty ACTION ON EMD ISSUE Print locally x Email to EMD can be printed locally on the itinerary printer or sent by e mail if the e mail address has been entered in MT element before the exchange reissue is done If more than one e mail address is entered the agent can select which address is used Step 3 Comission and penalties PENALTY Absent amp EMD Note Please take into account END for this carrier may not be activated in system for your market EMD TEMPLATE Manual 9 REBOOKING FEE RFI CODE RFI SUBCODE CURRENCY AMOUNT 003 CZK 2134 EMD TAX NAME OPTIONAL EMD TAX AMOUNT OPTIONAL uo FEE DESCRIPTION EMD FOP REBOOKING FEE Cash For example VI1234567890 7D 1218 ACTION ON EMD ISSUE Print locally Email to MISA KLIMOVA CENTRUM C2 Q Tax Q Surcharge When EMD for that carrier has not been activated on your market yet EMD will not be issued 11 2014 Page 16 11 2014 SVC element is automatically created by GEM and added to PNR 252 66 28 BRONT MTRG128 99999992 21MAR 1 1SVIKOVA NICOLMS 1 BA 853 5 115 PRGLHR 0830 0935 2 193 115 LHRDFW 1155 1550 3 BA 5125 LISEP DEWYYC HKL 194
71. ore departure the original PNR with ticket number or new PNR without ticket number can be used e Filed Fare is stored and prepared for exchange reissue automatically Filed Fare already stored in PNR be used as well There are 3 ways how to collect a penalty a tax to the Fare surcharge in Fare calculation on EMD SVC element is created and EMD is automatically issued during the exchange reissue process Page 1 11 2014 A CEE TRAVEL SYSTEMS The exchange mask is created automatically and can be modified by the agent GEM is checking the name of passenger in PNR with the name of passenger on the original ticket and if it doesn t match warning message is displayed The exchange reissue of IT tickets see example later of this manual Important to remember The revised itinerary must be booked to the corresponding booking classes GEM is not using FQBB transaction In case of exchange before departure gt lt entry ticketing time limit or advanced purchase period ADVP have to be observed depending on the conditions described in Category 5 of the appropriate Fare used If these conditions are not met the system response is NO VALID FARES In such a case GEM is trying to receive the Fare calculation using the entry gt FQT lt which ignores PNR creation date or the agent can choose another FQ option in order to store the desired Fare Filed Fare has to be stored for each passe
72. r YT secs nte u pM MEN Eie 24 Reissue after departure upgrade of already flown sectors FQ With option 27 Penalty collected to the Fare as Q 5 28 Penalty collected to the Fare in case of IT BT ticket r 30 Private Fare with account code issued as BT reissue after departure 31 Reissue with Fare copy 35 Involuntary rebooking rerouting after departure 2 21 01 0411 39 Involuntary rerouting 2 new segments instead of the original one 46 Involuntary rerouting manual 51 CUI OLE 5 u au uuu 56 The Second ex 6 Bos 63 The second exchange done in new PNR without ticket number and Filed Fare History 68 Reissue after departure in new PNR original PNR is past date and cannot be used manual mask eene E SSS areca SS SS 2 S 71 CEE Travel Systems Last revision November 2014 A CEE TRAVEL SYSTEMS u eerste u toe Ren er ee nn or mr cr u 80 Exchange Reissue with residual v
73. r departure in new PNR original PNR is past date and cannot be used manual mask option 5 Original ticket TKT 071 9428 195655 NAME SIMPSON DANIELLEAMMA PH 183 3428 ISSUED 16MAR13 FOP CASH PSEUDO 76M8 PLATING CARRIER ET ISO MW 61200123 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN USED ET 0701 10701 LHRADD 2015 OK MHES1YGB 1 USED 877 11701 ADDBLZ 0920 OK MHES1YGB 2 OPEN ET 877 0O01AUG BLZADD 1500 OK MHES1YGB 3 NVB13JUL OPEN 700 M 02AUG ADDLHR 0110 OK MHES1YGB 4 NVB13JUL FARE GBP 873 00 TAX 11812 LD TAX 1969 YZ TAX 201411 XT TOTAL MWK 759981 EQUIV MWK 544790 NON ENDO PENALTIES APPLY LON ET X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 N UC1404 00END ROEO 621791 XT 51796GB24806UB124809YR RLOC 1G XKV7BC ET BFHTRO New PNR without original ticket P8926M JK BLZOU 76M8JK AG 61200123 18JAN 1 1SIMPSON DANIELLEAMMA 1 ET 877 M O2FEB BLZADD HK1 1500 2020 SU 2 2 ET 710 O3FEB ADDLHR HK1 0935 1435 QO EMO 2 Fare display LON BLZ WED 10JUL13 ET FDLONBLZ10JUL T16MAR13 ET MPM 6351 EH ADDITIONAL TAXES FEES MAY APPLY PUBLIC FARES HISTORY USD CURRENCY FARES EXIST CX FARE FARE C AP MIN SEASONS MR GI DT GBP BASIS MAX 1 ET 873 00R MHES1YGB M 3 12M 0571001 11AUG Fare Rule Category 16 after departure gt FN 1 16 001 LONBLZ 1090113 ET GBP 873 00 51 5 03 12 16 PENALTIES FROM TO UNITED KINGDOM FOR SPECIAL EXCURSION FARES WITH FOOTNOTE SN NOTE
74. r ticket modifiers e g in case of net remit NF NR etc the whole example has been added to GEM Used Guide page 81 To Store the fare and start over is not recommended in case of penalty collected on EMD because then EMD will not be issued automatically with the new ticket but must be issued manually by the agent using the entry EMDI IC When selected press Next button located lower left and new ticket together with EMD is issued 11 2014 Page 21 A CEE TRAVEL SYSTEMS New ticket PRT 074 SOUL 750569 NAME VANECKOVA SARKAMISS CC AX373900000000000 ISSUED 24 12 FOP AX373900000000000 24 MISC PSEUDO 79 PLATING CARRIER KL 150 CZ IATA 99999992 USE CR FLT CLS DATE BRDOFF TIME ST F B FARE CPN OPEN KL 1358 1 15 PRGAMS 1825 OK QLSRCZ 1 NVB15MAR NVAI5MAR OPEN KL 809 15MAR AMSKUL 2050 OK QLSRCZ 2 NVB15MAR 15 OPEN KL 810 L 30MAR KULAMS 2345 OK LLSRCZ 3 NVB30MAR NVA30MAR OPEN KL 1351 L 31MAR AMSPRG 0755 OK LLSRCZ 4 NVB31MAR NVA31MAR FARE CZK 15270 TAX 11306 XT TAX 6 CJ TAX l98 XT TOTAL CZK 2400A NON ENDO FARE RSTR COULD APPLY PENALTY COLLECTED ON MCO PRG KL X AMS KL KUL 346 30QLSRCZ KL X AMS KL PRG 43 9 99LhLShCA MUCTSZ 25END 9 5204 XT CAKGRN CAR2VV CAKISSYR PD923024 PD270034 PDSSOoRN PDIOA2VV PD407MyY P D9566YR EXCHANGED FOR 0749901704614 ORIGINAL ISSUE 07499017046 LAPRGUA20CT12999999927 RLOC 1G VHPWSK 1A ZFR8Y2 EMD issued 1259092059197 VANECKOVA SARKAM
75. s in the table above Filed Fare mask stored EBL Ele 22JAN14 5N AG P1 SIMPSON DANIELLEAMMA ADT B MWK 563231 LON ET X ADD ET BLZ 702 00 ET X ADD ET LON 702 00 NUC1404 00EN D ROE0 621791 FARE GBP873 00 EQU MWK544790 TAX 18441XP TOT MWK563231 ADDITIONAL FEES MAY APPLY SEEPFOI1 S1 FB MHES1YGB B 2PC NB 13JUL NA 10JUL 52 FB MHES1YGB B 2PC NB 13JUL NA 10JUL NON ENDO PENALTY APPLIES FLIGHT RESTRICTIONS APPLY T 01 51 2 70 0719428195655 11 2014 A CEE TRAVEL SYSTEMS Exchange mask stored gt EX TICKET FOR SIMPSON DANIELLEAMMA PSGR 01 01 NEW FARE GBP 873 00 EQUIV 544790 TX1 18441 XP TX2 TX3 TX4 TICKET TICKET NUMBER THRU TICKET NUMBER NO CPNS 07194281956551 _ 02 COUPONS FOR 1 34 TKT2 RTOS gens PD TAXES 1 11812 LD 2 1969 YZ 3 51796 GB 4 24806 UB PD TAXES 5 124609 YR 6 er s 243 TTL VALUE MWK544790 BOR se ORIG ORIG ISSUE TICKET NUMBER ORG DES CITY DATE IATA CODE LON LON BLZ 16 13 6120012 To reissue the ticket gt TKP lt entry has to be done by the agent in retrieved PNR Page 79 11 2014 A CEE TRAVEL SYSTEMS Net Remit method 2E Original tickets TRT 297 2902 222951 FAREGALILEO AZKAMS PH 08 211 160 0296 ISSUED O8AUG14 FOP INVAGT PSEUDO 753P PLATING CARRIER CI ISO ID 99999992 USE CR FLT
76. tically Page 18 11 2014 2 CEE TRAVEL SYSTEMS When all necessary data are entered press Next button located lower left Example continues penalty collected on EMD paid by credit card endorsement massage added original FOP was credit card OFP element displayed and the Expiry date has to be added Comission and penalties FERALTY emo five Pies 2 7 END TEMPLAT Manusi narnpoo muG CZK D TAX NAME UP DONALI TAR OPTIONAL TION WU T UI REBOOKING FEE Caan Por examole 2 ITD 1279 ACTION ON END Print localy Emei tex NONREFUNDABLE RESTRICTIONS APPLY Enter correct Enter expiry date CC number bl ni f bd FIOINAL FOP AX37290000000000 Page 19 A CEE TRAVEL SYSTEMS Step 4 Exchange mask Mostly nothing needs to be added or modified by the agent Paid taxes are shown separately only in case when there are more than 8 on the original ticket they are included in XT Originally paid taxes can be modified or deleted by the agent if necessary Exchange mast It is necessary to specify Form of payment used for difference collected on the ticket It is possible to use multiple forms of payment maximum 3 FOPs Cash is selected as a default Exchange mask FORM OF PAYMENT AINNTIONAL COLLECTION lv Iron Credi card
77. wn segment Flown segment D TW PHL 18JAN US 1483 W PHL FRA 18JAN US 700 FRA WAW 17JAN LO 3827 S Fare calculation date 021112 NO VALID FARE FOR INPUT CRITERIA Open last executed command EOQI 381 2 3 48 5 6 P1 HO 0Z2JULi1Z2 CUS HO WALID PARE FOR INPUT CRITERIA gt In this case with past date is not able to recover the original Fare and therefore the agent can use involuntary rerouting tab which creates Filed Fare manually based HFF filed Fare history 11 2014 Page 40 A CEE TRAVEL SYSTEMS SELECT FARE QUOTE New fare quote FQ calculation Involuntary rebooking involuntary rerput ing HFF quote Manual Passengers Mec f 4 HAVLIN VACLAV MR Segments select all segments FAREBASIS TD SEG DTW PHL 16JAN US 1463 W WHNCPLLW 1 13 156JAN13 PHL FRA 16 US 700 W WHNCPLLW 16JAN13 16JAN13 FRA WAW 17JAN LO 382 75 WHNCPLLW 17JAN13 17JAN13 Manual mask is automatically updated with the data taken from Filed Fare History Segments select all segments FAREBASIS TD DTW PHL 16 US 1453 W WHNCPLLW 15JAN13 1 13 PHL FRA 16JAN US 700 WHNCPLLW 18JAN13 18JAN13 FRA WAW 1TJAN LO 382 S WHNCPLLW 17JAN13 17JAN13 Taxes VALUE TYPE VALUE TYPE VALUE TYPE VALUE TYPE 372 133 4 1014 04 Pie 8 95 116 Fi Q 12
78. xchange mask created for the first passenger to other passengers having the same Fare and PTC passenger type code ADT CNN YTH etc It is necessary only to select correct passenger type and his ticket If you don t need to use this functionality you can just skip this step press Next button and continue to step 6 Step 6 All tickets can be exchanged just now or Filed Fare and Exchange mask for each passenger can be stored in the PNR and exchanged later ore he E over confirm the addtional oo ection amounts e the table above 11 2014 Page 38 TRAVEL SYSTEMS Involuntary rebooking rerouting after departure Original ticket 037 9473 665057 058 NAME ISSUED 02JUL12 PSEUDO 5COL PLATING CARRIER US USE CR FLT CLS USED LO 381 USED US 703 Ws 7537 OPEN US 1463 058 OPEN US 700 ARPT LO 0382 FARE PLN 2715 00 TAX TOTAL CZK 21146 EQUIV CZK 160823 S W W 5 HAVLIN VACLAVMR FOP CASH ISO CZ 15200054 DATE BRDOFF TIME ST F B FARE CPN 26011 WAWFRA 0630 OK WHNCPLLW 1 NVB26JUL NVA26JUL 26JUL FRAORD 1310 OK WHNCPLLW 2 NVB26JUL NVA26JUL 26011 ORDDTW 2130 OK WHNCPLLW NVB26JUL NVA26JUL 16 DTWPHL 1130 OK WHNCPLLW 4 NVB16JAN NVA16JAN 16 PHLFRA 1630 OK WHNCPLLW l NVBl16JAN NVA16JAN 17JAN FRAWAW 0915 OK WHNCPLLW 2 NVBl17JAN NVA17JAN 5 ND TAX 372 XW TAX 3946 XT NO RFND CHANGE FEE APPLIES WAW LO X FRA US X CHI Q79 8

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