Home

PCoIP® Zero Client and Host Administrator Guide

1. Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show AJ Cancel Figure 4 37 Advanced Settings TER1206003 Issue 3 207 Panna T TERADICIH PCoIP Zero Client and Host Administrator Guide Table 4 42 OSD Session Page Parameters Parameters DNS Name or IP Address Wake Host from Low Power State Host Wake MAC Address Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay TER1206003 Issue 3 Enter the IP address or DNS name for the host Select whether to use the host s MAC address or IP address when configuring the Wake On LAN feature for a client This feature wakes up the host when the user presses the client s remote PC button or clicks the Connect button on the Connect window e Wake On LAN Enabled Peer Address When selected enables the wake up feature and displays the Host Wake MAC Address field so you can enter the host s MAC address Use this option when the client and host are connected to the same network Wake On LAN Enabled Custom Address When selected enables the wake up feature and displays the Host Wake MAC Address and Host Wake IP Address fields so you can enter both addresses for the host Use this option when the hostis connected to a different network from the client Note e The feature only works with hardware hosts It does not wo
2. i i SOOOO O Enable SLAAC P Enable Manual Address P Apply Cancel Figure 4 88 AWI IPv6 Page Note When you make a change to one of the settings on this page you must reboot your device for the change to take effect Table 4 84 AWI IPv6 Page Parameters Enable DHCPv6 Enable this field to set up Dynamic Host Configuration Protocol version 6 DHCPv 6 for your device DHCPv6 Addresses When DHCPv6 is enabled and the device is rebooted the server automatically populates these fields with addresses for the device Primary DNS The device s primary DNS IP address If DHCPv6 is enabled this field is automatically populated by the DHCPv6 server TER1206003 Issue 3 287 a TERADICI PCoIP Zero Client and Host Administrator Guide Secondary DNS FQDN Enable SLAAC SLAAC Addresses The device s secondary DNS IP address If DHCPv6 is enabled this field is automatically populated by the DHCPv6 server The domain name used e g domain local for the host or client If DHCPV6 is enabled this field is automatically populated by the DHCPV6 server The fully qualified domain name for the host or client If DHCPv 6 is enabled this field is automatically populated by the DHCPV6 server Enable this field to set up Stateless Address Auto configuration SLAAC for your devices When SLAAC is enabled and the device is rebooted these fields are automatically populated Enable Manual Addre
3. 305 Table 4 95 AWI Firmware Upload Page Parameters 0000020 e cece e ee ee eee 306 Table 4 96 MC Profile Zero Client USB Configuration Parameters 307 Table 4 97 Add Profile USB Add New Parameters 309 Table 4 98 AWI Host USB Page Parameters 311 TER1206003 Issue 3 18 TERADICI PColP Zero Client and Host Administrator Guide Table 4 99 USB Authorized Unauthorized Devices Parameters _ 2222220 22222 312 Table 4 100 AWI Client USB Page Parameters 00222222 e cece cece eee e cece cece cece eee 314 Table 4 101 USB Authorized Unauthorized Devices Parameters 315 Table 4 102 USB Bridged Devices Parameters 316 Table 4 103 MC Certificate Store Configuration Parameters 317 Table 4 104 MC Add Certificate to Store Parameters 318 Table 4 105 AWI Certificate Upload Page Parameters 22222 c eee eee cece cece eee eee eee 319 Table 4 106 OSD Terai Display Page Parameters 322 Table 4 107 OSD Teraz Display Page Parameters 325 Table 4 108 OSD Terai Display Page Parameters 328 Table 4 109 OSD Change Password Page Parameters 00 00000ccc cece cece eee 330 Table 4 110 AWI Client Reset Parameters 22222 2 222200 331 Table 4 111 AWI Host Reset Parameters _ 22222000000 e eee 331 Table 4 112 OSD Reset Parameters _ 222 222 0000 332 Table 4 113 AWI Host Session Control Page Parameters 222 cece eee ee eee ee 333 Table 4 114 AWI Client Session
4. TER1206003 Issue 3 294 aoa TERADIC I PCoIP Zero Client and Host Administrator Guide Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes Primary Configure which video port on the zero client you want as the primary port Note The display that is connected to the
5. Enterprise Home Firewall Enterprise Network Device Gateway BL 6 3 Party T2 Host Broker Card Figure 3 9 Zero Client to Host Card via 3rd Party Broker Tera2 only Note If you are using Teral devices you must first set up a hardware VPN to tunnel from the home device to the enterprise gateway in order for this scenario to work See see Zero Client to Host Card Using a Hardware VPN for details To establish the connection 1 Configure the 3rd party broker to redirect traffic from the zero client to the host card See documentation for the broker for details 2 From the zero client s AWI e Configure the Connection Management Interface session connection type and enter the DNS name or IP address of the connection manager i e the 3rd party broker 3 From the host card s AWI e Configure the Connection Management Interface session connection type and enter the DNS name or IP address of the connection manager 4 On your firewall or router allow both TCP and UDP traffic on port 4172 5 Start a PCoIP session 6 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for WAN connections see the following Knowledge Base topics on the Teradici support site e Packet size MTU settings 15134 40 e Bandwidth settings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 1513
6. Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Note For information on how to link specific hosts and clients see PCoIP Management Console User Manual TER0812002 To configure a specific host with peering properties e g to accept any peer rather than a specific MAC address use the AWI s Direct from Client session settings TER1206003 Issue 3 117 P an TERADICI Set Properties Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description R E This setting controls how the PCoIP device ALL Session Connection Type lt Direct to Host SLP Host Discovery lt aista and mosivas PColP zassions Enable Auto Reconnect True False Enable Peer Loss Overlay True False When this property is true the Zero Client automatically reconnects with the last connected Host when a session is disconnected When this property is false the Zero Client will not display the peer lost overlay that normally appears whenever end to end network communications fail Enable Preparing Desktop This property controls the preparing Overlay Enable Session Disconnect Hotkey L True amp False desktop overlay that shows up when transitioning from the OSD into the session This property controls whether the hotk
7. You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disco
8. You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400
9. e Firefox version 3 or later e Internet Explorer 7 0 and 8 0 Logging into the AWI To log into the Administrator Web Interface web page for a host or client 1 From an Internet browser enter the IP address of the host or client The IP address may be a static or dynamic address depending on how the IP addresses are determined within your IP network e Static IP Address The IP address is hard coded and must be known e Dynamic IP Address The IP address is dynamically assigned by the Dynamic Host Configuration Protocol DHCP server You can get it from the DHCP server 2 From the Log In page enter the administrative password The default value is blank Gie H TER1206003 Issue 3 34 ann TERADIC PCoIP Zero Client and Host Administrator Guide Log In Please enter the administrative password to access this device Password Idle Timeout Never x Log In Figure 2 8 AWI Log In Page 3 To change idle timeout the time after which the device is automatically logged off select an option from the Idle Timeout drop down menu 4 Click Log In Note Some networks using DHCP may be able to access the AWI using the PCoIP device name Note Some PCoIP devices have password protection disabled and do not require a password to log in You can enable or disable password protection through the security settings on the MC s Manage Profiles page If configured in the firmware defaults the Initial Setup page a
10. e Setting up a VPN to connect two trusted networks over an intermediate untrusted network e Using a security server connection server pair to secure and broker the outside client to the trusted inside network The scenarios listed below describe some common ways you can connect PCoIP endpoints remotely e Scenario 1 Connecting a remote zero client to a host card e Scenario 2 Connecting a remote zero client to a host card over a hardware VPN e Scenario 3 Using a third party broker to connect a remote zero client to a host card e Scenario 4 Using a View Security Server View Connection Server pair to broker a connection between a remote zero client and a host card e Scenario 5 Using a View Security Server View Connection Server pair to broker a connection between a zero client and a View virtual desktop e Scenario 6 Using a View Security Server View Connection Server pair to broker a connection between a remote View software client and a host card e Scenario 7 Using View Connection Servers for remote and internal connections Note You can also use the Teradici Arch published desktop solution over a WAN to connect a PCoIP client to a Microsoft published desktop using PCoIP as the remote protocol For details please see Teradici Arch Published Desktop Installation Guide TER1211001 Remote Zero Client to Host Card As of firmware 4 1 0 Tera2 zero clients and host cards use UDP encapsulated IPsec format Because this
11. Note IPv6 is not currently supported by VMware View Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 284 P an 3 TERADICI Set Properties Setin Device Profile Family ALL IPv6 Domain Name Enable DHCPv6 Enable SLAAC lt IPv6 Gateway Address IPv6 Gateway Address Prefix Length IPv6 Primary DNS Address IPv6 Primary DNS Address Prefix Length IPv6 Secondary DNS Address IPv6 Secondary DNS Address fi nath Property Name Enable IPv6 PCoIP Zero Client and Host Administrator Guide Value Description This property determines if the endpoint uses IPv6 IPv6 is not enabled by True False ataa C True False This property configures the IPv6 domain name If DHCPv6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This determines if the endpoint uses DHCP V6 to obtain IPv6 addresses stored in IPv6 DHCP Address 1 4 DHCPv6 is enabled by default This property determines if the endpoint uses SLAAC IPv6 to obtain IPv6 addresses stored in ilPv6 SLAAC Address 1 4 SLAAC is enabled by defaut True False o m P 0 840 m FP 0 84 Figure 4 87 MC IPv6 Configuration This property configures the Pv6 gateway address e g FDOF ECS1 16F9 201 21
12. Set Properties Setin Device Profile Family Property Name Description This setting controls how the PColP device initiates and receives PCoIP sessions ALL Session Connection Type Direct to Host When this property is true the Zero Client automatically reconnects with the last connected Host when a session is disconnected Enable Auto Reconnect True False When this property is false the Zero Client will not display the peer lost overlay that normally appears whenever end to end network communications fail Enable Peer Loss Overlay True False ii This property controls the preparing Enable Preparing Desktop True False desktop overlay that shows up when Overlay transitioning from the OSD into the session Enable Session Disconnect Hotkey gt This property controls whether the hotkey True False can be used to disconnect from the session The setting can be used to filter out some or all of the session disconnect reason dialogs Disconnect Dialog Display Mode Show All These are the dialogs shown when a session ends for any reason other than a user initiated disconnect This property configures the timeout for the connection of an active session If the Session Lost Timeout s 5 60 timeout period elapses without the PColP processor receiving data from its peer the PCoIP processor will disconnect the session When this property is true the device populates the DSCP f
13. 0000 L o cece cece cece ee cee cee eee ce eee eee 357 6 2 Configuring Syslog Settings ccc cece e ee cece cence cen ceceeccucceceecueeeces 359 6 2 1 Setting up Syslog from the AW 360 6 2 2 Setting up Syslog from the MC 360 6 3 Uploading Firmware 0 22 o lee ce cece ce ee cee cece eee cece ee ceeeeeeeeee 360 6 3 1 Uploading a Firmware Release to a Zero Client 360 6 3 2 Upload a Firmware Release to a Host e eee eee eee eee 361 6 4 Configuring 802 1x Network Device Authentication 0 0000 20 L e eee cece eee eee 361 6 4 1 Prerequisites 22 2 ss acacl edd ones aul ee toe aso aala aa a a de setae eles 361 GAZ lela TT i unseecodubugedesavedcgotesed eaniwuds dccawenessncmeedebcasbtwusddedssacdaewsascnct 362 6 5 Setting up a Touch Screen Display 0 202 ee ee cee cece neces 366 6 5 1 Installing the Touch Screen to the Zero Client lec eee eee e cee cee cee eeeees 366 6 5 2 Setting up the Touch Screen as a Bridged Device 00 22 366 TER1206003 Issue 3 8 n TERADICI PColP Zero Client and Host Administrator Guide 6 5 3 Configuring the Zero Client to Automatically Log into a Host Brokered by a Connection Man AGO ate Siete a eee tte Ree ree eet uu ete eeu ta 367 7 Technology Reference 000 0 c cece ccc ccc ccc eee cece cece cece ce eeeeeeceeeeeeeeees 369 7 1 APEX 2800 PCoIP Server Offload Card 0 0 0 0c ccc cece ce cee cee cee eee eeee 369 7 2 PCoIP Connection Brokers
14. Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 152 am TERADICH Parameter Session Lost Timeout Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout perio
15. eee ee cee ccc e cc ee cece ccecccerccecceecceeccecceees 91 5 1 2 AWI Client Initial Setup Page 0000 eee eee cece eee cee e eee 92 5 2 Configuring the Network 2 0 2 oo cee e cece eee e cence cece eee ceeceecceecceecececceeceeeceeesenes 94 TER1206003 Issue 3 4 Tip TERADICI PColP Zero Client and Host Administrator Guide 5 2 1 MC Network Settings 0 2 0 20 e cee cee cee ee cece ec ee eee eeeeeeee 94 5 2 2 AWI Network Settings 002 eee ce ee cee ce cee ce cee cee cece cece nrnna 96 5 2 3 OSD Network Settings 0 02 ee cee cee cee cece cee eeeeees 99 9 3 LabelSetings ccc b Ses ees sok ste Sate beet etek ede lg VaW ek Mewes be oee nde bo ioe ee 102 5 3 1 AWI Label Settings 000 cece cece cee cee cece eee ee ceeeeeeees 102 5 3 2 OSD Label Settings 0 0 lec cece ce cee cee cee cee ce cee cee cee eeeeees 103 5 4 Access Settings cece cee ee cece eee ee eee cece eee cee eeeeeeeeees 104 5 4 1 MC Help for Access Settings 0 0 020 e cece ce cece cee cee cece cece eee eeees 104 54 2 AWl A c ss Setings 2 vg c c naar ae echoed es ea eee eee eek de eeu a a NR N KR 104 5 4 3 OSD Access Settings 0 2 ce cee cee cee cee cece eee ennn 105 5 5 Configuring Device Discovery 2 eee cece cece cece cece eee cceccecccecccecceeceeecceeress 107 5 5 1 MC Discovery Settings 0 0 cece cece cee cee cee cece cee eeeeeeees 107 5 5 2 AWI Discovery Settings 020 2 ccc
16. 002 cece cece eee ce ee ee cee cee cee cece cee eeeeeeeees 369 7 3 DVI and DisplayPort Interfaces 000 ole cee cee cee ce ee cee cece eee eeees 369 7 3 1 Support for 2560x1600 Display Resolution 00020 o cece eee ee eee 369 0 4 OSL Cards soc eet pode sta a bes Sea dee natch deedae Santee 371 7 5 PCoIP Software Session Variables 000002 c eee cece eee ce cee eee cece eee 371 7 6 PCoIP Packet Format 002 loco cece ee cee cee cece cece cee ceeeeeeees 371 7 6 1 UDP encapsulated ESP Packet Format 0 0 0 0202 o cece eee cee cee cee cece eee 372 7 6 2 IPsec ESP Packet Format RR cee cee eee ce eee cece cence 372 P WOYSIO aaea hace des Ad ee ee ad Se Ae he et 372 7 8 Zero ClONtS a era R bbe bedded cee ec kb ec A E i A A ede las seebblicc Lad laleuclinacb bees 373 8 Glossary Of AGhOmy MS 2 205265 0 severe isa ls a ae eaa r E a sarot a Lees eel 374 TER1206003 Issue 3 9 TERADICI PCoIP Zero Client and Host Administrator Guide Table of Figures Figure 2 1 MC Login Page 28 Figure 2 2 MC Home Page ee cece cece cece ee eee eee eee e eee cence ence eee eeeeeeenseneees 29 Figure 2 3 MC Profile Management Page cece eeeceeeceeeceeeseeees 30 Figure 2 4 MC Manage Profiles Page 31 Figure 2 5 Edit Properties Link 0 000000 c ccc e eee e cece cece eee e eee e ee eee e ee eeeeeeeseeeees 31 Figure 2 6 Set Properties Page for Network Configuration 2 2 e 32 Figure 2 7 MC Manage Prof
17. 136 a pw TERADICH PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Proximity Reader Beep Mode TER1206003 Issue 3 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure whether the proximity card reader beeps when a valid card is tapped on the reader in OneSign mode e Use Existing Setting Uses the existing setting affects only devices runing firmware 4 1 0 or greater e Disabled Disables the feature e Enabled Enables the feature 137 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation W
18. Build to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Disable Build to Lossless field is checked Reset Statistics Click this button to reset the statistic information on this page Note The Reset Statistics button also resets the statistics reported in the Home page TER1206003 Issue 3 336 TERADICI PColP Zero Client and Host Administrator Guide Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than 0 the refresh rate shows as User Defined Input Change Rate The rate of content change from the GPU This includes everything the user is doing Such as cursor movement email editing or streaming video Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current lossless state of the attached display e Lossy e Perceptually lossless e Lossless 5 31 6 AWI Client Session Statistics Settings The Session Statistics page lets you view current statistics when a session is active If a session is not active the statistics from the last session will display You
19. Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 7 MC View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the MC to configure a profile to authenticate through the Imprivata OneSign system in addition to a View Connection Server when clients connect to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 134 P an 3 TERADICI Set Properties Setin Device Profile Family al Vv Session Connection Type Onesign Bootstrap URL OneSign Appliance Verification OneSign Desktop Name Mode Desktop Name to Select Certification Check Mode Certification Check Lockout Mode Figure 4 19 MC Session Connection Type View Connection Server Imprivata No verification Warn if the c PCoIP Zero Client and Host A
20. Console User Manual TER0O812002 Apply when Configure one of the following options from the drop down menu existing e different Select this option if you want to overwrite the firmware on the firmware is device only if its version is different from the firmware version you selected e less than Select this option if you want to overwrite the firmware on the device only if its version is less than the firmware version in the x y z field and then enter the version in this field e g 4 1 0 5 25 2 AWI Firmware Upload Settings The Firmware page lets you upload a new firmware build to the host or client You can access this page from the Upload gt Firmware menu Note The host and client must have the same firmware release version installed Firmware Upload Upload a new firmware build Firmware build filename Browse Upload Figure 4 102 AWI Firmware Upload Page TER1206003 Issue 3 305 ann TERADIC PCoIP Zero Client and Host Administrator Guide 5 26 5 26 1 Table 4 95 AWI Firmware Upload Page Parameters Firmware build filename The filename of the firmware image to be uploaded You can browse to the file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The firmware image must be an all file Click the Upload button to transfer the specified file to the device The AWI prompts you to confirm this action to
21. Host MAC Address Specifies the host MAC address You can set the host MAC address to 00 00 00 00 00 00 to ignore this field when a session starts Note When host discovery or connection management is configured on the client you cannot modify the client session parameters A message appears on the Initial Setup Client page instead of the session parameters 5 2 Configuring the Network 5 2 1 MC Network Settings The settings on this page let you configure a profile with the Dynamic Host Configuration Protocol DHCP Maximum Transmission Unit MTU and Simple Network Managment Protocol parameters Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 94 a TERADICI Set Properties Setin Device Profile Family ALL Enable DHCP 4 mi m m RI IR LR 8 8 Property Name Value Maximum MTU Size Enable SNMP SNMP NMS Address Enable SNMP Cold Start Trap Enable SNMP V1 Traps Enable SNMP V2c Traps Enable Static IP Fallback Static Fallback IP Address lt Static Fallback Subnet Mask PCoIP Zero Client and Host Administrator Guide Description When this property is true the Host or Zero Client will contact a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers These parameters must to be set manually when
22. OSD Direct to Host Connect Window While the network connection is initializing various status messages are displayed above the button to indicate the progress such as the message shown below _ TERADICI Contacting 192 168 110 100 please wait Cancel Release Candidate COPC Oo P Figure 2 15 OSD Connection Status If problems are experienced during startup e g if the connection cannot be made or a DHCP lease fails other messages display in this area to indicate the nature of the problem The following figure shows the Connect window for a View Connection Server connection i e when the client is using a VMware View Connection Server to connect to a virtual desktop TER1206003 Issue 3 43 ani TERADIC PCoIP Zero Client and Host Administrator Guide vmware View Enter the address of the View Connection Server Server viewdesktop teradici com lt Release Candidate Figure 2 16 OSD View Connection Server Connect Window Note you can change the logo that appears above the Connect button by uploading a replacement image using the Upload gt OSD Logo menu from a client s AWI While the connection is initializing status messages may also display above the Connect button to inform users of the connection progress or to alert them to a problem After connecting to the View Connection Server the virtual desktop login page appears vmware View E https viewde
23. PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 9 MC PCoIP Connection Manager Session Settings Select the PCoIP Connection Manager session connection type from the MC to configure a profile to use a PCoIP Connection Manager as the broker when connecting Tera2clients to a Teradici solution such as the Teradici Arch published desktop solution This selection
24. SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format MC Connection Management Interface Settings Select the Connection Management Interface session connection type from the MC to configure a profile to use an external connection manager as the connection broker This selection requires a device restart after being changed Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 139 P an 3 TERADICI Set Propertie
25. Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 30 OSD Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Options gt Configuration gt Session page to configure an external connection manager as the connection broker for the client to use Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Connection Management Interface DNS Name or IP Address Advanced Cancel Apply OK Figure 4 52 OSD Session Connection Type Connection Management Interface TER1206003 Issue 3 238 Tip TERADICH Advanced Settings Enable Preparing Desktop Overlay Enable Event Log Notification Enable Peer Loss Overlay PCoIP Z
26. TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide OSD displays connection dialogs as well as local configuration options that are accessible to both users and administrators If desired administrators can lock down or hide the configuration options from users PC Personal Computer PCI Peripheral Component Interconnect PCLe Peripheral Component Interconnect Express PCoIP Personal Computer over Internet Protocol PCoIP Host The host side of a PCoIP system PCoIP Zero Client The client portal side of a PCoIP system Also known as a PCoIP portal PC over IP Personal Computer over Internet Protocol POST Power On Self Test RDP Remote Desktop Protocol RFC Request for Comments Internet standards documents SA Service Agent 376 n TERADICI SLAAC Stateless Address Auto Con figuration SLP Service Location Protocol SNMP Simple Network Management Pro tocol SSL Secure Sockets Layer A protocol for encrypting information over the Internet TCP Transmission Control Protocol Teral Tera l First generation family of Teradici processors for PCoIP zero clients and host cards TERA1100 First generation Teradici processor supporting PCoIP zero client func tionality TERA 1100 zero clients support up to two displays at a res olution of 1920x1200 The max imum resolution is dependent on the zero client memory size TERA1202 First generation Teradici processor s
27. TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or
28. They can take many form factors such as small stand alone devices PCoIP integrated displays VoIP phones and touch screen monitors Zero clients support multiple wide screen formats HD audio and local USB peripherals They also have extensive USB security and authentication features including multiple factor authentication for use with proximity cards and smart cards Powered by a single TERA series processor zero clients provide a rich multi media experience for users who can interact with their desktops from any type of zero client and even continue the same session as they move between zero client devices For complete details about PCoIP zero clients see the Teradici website at http www teradici com TER1206003 Issue 3 373 ann TERADICH 8 Glossary of Acronyms 256 bit Salsa20 Salsa20 is a 256 bit stream cypher encryption algorithm AC Alternating Current AES Advanced Encryption Standard AWI Administrator Web Interface A PCoIP device used for monitoring and configuring PCoIP zero clients and host cards To connect to the AWI simply enter the PCoIP device IP address into a supported browser BIOS Basic Input Output System CA Certificate Authorities CAC Common Access Card A smart card variant CAD Computer Aided Design CMI Connection Management Interface An interface provided by the host TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide or client that is use
29. This property requires a device restart after being changed Determines if the device uses DHCPV 6 to obtain IPv6 addresses stored in IPv6 DHCP Address 1 4 DHCPV6 is enabled by default Note This property requires a device restart after being changed Determines if the endpoint uses Stateless Address Auto configuration SLAAC IPv6 to obtain IPv6 addresses stored in IPv6 SLAAC Address 1 4 SLAAC is enabled by default Note This property requires a device restart after being changed Configures the IPv6 gateway address e g FDOF EC91 16F9 201 215 58FF FEA0 1565 This is the value provided in Router Advertisements if enabled otherwise itis the static setting Note This property requires a device restart after being changed 285 B ann T TERADICH Parameter IPv6 Gateway Address Prefix Length IPv6 Primary DNS Address IPv6 Primary DNS Address Prefix Length IPv6 Secondary DNS Address IPv6 Secondary DNS Address Prefix Length 5 21 2 AWI IPv6 Settings PCoIP Zero Client and Host Administrator Guide Configures the IPv6 gateway address prefix length e g 64 This is the value provided in Router Advertisements if enabled otherwise itis the static setting Note This property requires a device restart after being changed Configures the IPv6 address of the primary DNS server e g FDOF EC91 16F9 201 215 58FF FEA0 7824 If DHCPv6 is enabled this is the value returned by DHCPv 6
30. furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property Visit http www teradici com about teradici pat php for more information 2013 Teradici Corporation All rights reserved Teradici PC over IP and PCoIP are registered trademarks of Teradici Corporation The names of actual companies and products mentioned herein may be the trademarks of their respective owners TER1206003 Issue 3 ann TERADICI PCoIP Zero Client and Host Administrator Guide Contents Table of FIQUICS a 2k seeheidd a bina E ar daat Ea E skh raae eked ieee eet 10 Table of Tables s2s 22442 2 ascot ies Sevjee belay qeee ees eE seca y aoe ddass Santee 16 g R lt Tes x25 222 26 dank a een ic detec kee sade bteuetoe nace E EOE 20 11 Tessie CU ON ae eet ae eo a erie eee ee er te ean te ae ele Rerun a 20 2 What s New 21 2 1 What s New in Firmware 4 1 0 0 0 000 20 o cece cece ce cee cee cece cence eee ceeeee 21 2 1 1 Workstation and VDI ee cee ce cece cee cee cece cece cee eeeceeeee 21 2 12 V DI SPCCING 232 825 004 2s esse ld oie A eee es eos ile eo odes ee a Seles Sade ten de Sodeceenees 22 2 1 3 Workstation specific 2 2 0 cece ce cee cece ce cee cee cece cece arrra nnno 22 2 2 What s New in Firmware 4 0 3 2 22 00 0 02 llc cece cece ce cee cee cece cece cee ceeceeeee 23 2 3 What s New in Firmware 4 0 2 _ 0 0 lec cece cece cee cee cece eee e cee eeeeeeees
31. no video or 3D graphics and keyboard mouse traffic only This example assumes the following e The bandwidth required for the single 480p video viewer is 2 Mbps e The bandwidth required per typical office user is from 50 to 150 Kbps e The network capacity is 10 Mbps TER1206003 Issue 3 81 TERADICI PCoIP Zero Client and Host Administrator Guide 4 7 2 e The bandwidth utilization is 80 e The following optimizations are applied e Windows desktop settings are optimized e The maximum bandwidth limit is set to 5 Mbps This limit is set so that one user cannot consume all 10 Mbps of bandwidth e The maximum initial image quality is set to 70 e The frame rate limit is set to 12 frames per second fps Because the bandwidth utilization factor is 0 8 you need to set aside 2 5 Mbps 2 Mbps 0 8 utilization factor 2 5 Mbps for the video user and then divide the remaining bandwidth 10 Mbps 2 5 Mbps 7 5 Mbps for the other office users Worst case office users require 150 Kbps per user 7 5 Mbps 0 8 150 Kbps 7500 0 8 150 6000 150 40 users Best case office users require 50 Kbps per user 7 5 Mbps 0 8 50 Kbps 7500 0 8 50 6000 50 120 users Result Between 40 and 120 typical office users can share a 10 Mbps network line with one video user if the frame rate is set at 12 fps so that the video user consumes 2 Mbps bandwidth The frame rate of 12 fps is built into the estimated 2
32. 0 or earlier 5 12 2 AWI Host Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can display this page from the Configuration gt Image menu Note This setting applies only to sessions between zero clients and hosts TER1206003 Issue 3 254 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Image Adjust the image quality A lower minimum image quality will allow a higher frame rate when network bandwidth is limited Use Client Image Settings V Minimum 7 Image Quality Maximum Initial 7 Image Quality Maximum Frame Rate 2 fps 0 no limit Disable Build To Lossless P apply Cancel Figure 4 63 AWI Host Image Page Note When the Use Client Image Settings field is not selected the text boxes on this page are replaced with sliders as shown below Use Client Image Settings P Image Quality Reduced Perception Free I 40 Maximum Initial A Image Quality Reduced Perception Free j 20 Maximum Frame Rate l 0 fps 0 no limit Disable Build To Lossless P Apply Cancel Figure 4 64 AWI Host Image Page Use Client Image Settings Disabled Table 4 60 AWI Host Image Page Parameters Use Client Image When enabled the image settings on this page are not editable The Settings settings that appear grayed out are those stored for the host in flash When disabled the image settings are edit
33. 2 AWI Host Host Driver Function The setting on this page lets you enable or disable the PCoIP host software UI on the host computer You can access this page from the Configuration gt Host Driver Function menu Note For information about how to install and use the PCoIP host software see the PCoIP Host Software for Windows User Guide TER1008001 Host Driver Function Enable or disable the host driver function Enable Host Driver Function M apply Cancel Figure 4 82 AWI Host Driver Function Page TER1206003 Issue 3 278 a TERADICI PColP Zero Client and Host Administrator Guide Table 4 78 AWI Host Driver Function Parameters Enable Host When enabled lets you access the PCoIP host software UI on the host Driver Function computer This software lets users enable features such as the following Using the local cursor and keyboard feature Locking the host PC when a session is terminated Using the Wake on LAN function Viewing host and client network parameters Disconnecting a session Viewing host statistics and connection information Using the client display topology settings on the host When disabled you do not have access to the PCoIP host software UI on the host computer 5 19 Configuring the Event Log 5 19 1 MC Event Log Settings The settings on this page let you configure a profile with event log messaging to use for a host or client and to set the log filtering mode on a device You c
34. 23 2 4 What s New in Firmware 4 0 0 _ 0 0 22222 o oe cece cece cee cee ce cee cece e eee eeeeee 24 2 5 What s New in Firmware 3 5 0 0 02222 cee eee cece ce cee cee cece cece cee ceeceeeee 25 2 6 What s New in Firmware 3 4 1 _ 0 0 0022 ce cee cee cee cece ect e eee eeeeee 26 2 7 What s New in Firmware 3 4 0 0 0 0222 cee ce cece eee ee eeeeeeeee 26 3 PCoIP Management Tools 27 3 1 PColIP Management Console 00 2 eee ee ce cee cee cee cect eee eee eeeeees 27 3 1 1 About the NIG os cd eh ee sede AR a deen ee AR K sede A Ra eee debian R NR 27 3 1 2 Logging into the MC 27 3 1 3 MG Home Page erT aE Z aaia hia a goat Raha E E 28 3 1 4 MC Profile Management Page 002 cece eee cece cee cee cee cee cece eee eee 29 3 1 5 MC Manage Profiles Page 0 00 2 cece cee cee eee ce cee eee cence eeees 30 3 2 PCoIP Administrative Web Interface 2000 e cece cece cece cee cee cece cence 34 32 ADOUTINE AW eresse chats cece sigan ss se cee se a aa a ease geen seaeddsele da dsleckis ageed 34 3 2 2 Logging into the AW 34 3 2 3 AWI Initial Setup Page e e cee cece cee eeeeeeee 35 3 2 4 AWI Home Page 02 ccc cece ee ce cence cece cence nee ee cceeeneee 36 3 2 5 Failed Login Attempt Message 0002 c ce cee ee cee cece cee cee a cece cee ceeeeeeees 39 3 2 6 AWl Menus L a aa 9 H RN R A R a aR ee ee cee cece eee eee cence eee ceeeeeseeee 40 3 3 PCoIP On Screen Display 000 ce eee c
35. 24 2 AWI Client OSD Logo Settings 2 0 20 e eee eens 303 5 25 Uploading Firmware 02 ooo eee ce cece cece cece cee cee cee cee ee eee ceeeeeee 304 5 25 1 MC Firmware Management 0 0 0 2 o eee cece ce cee cee cee cece cee eee eee eeeee 304 5 25 2 AWI Firmware Upload SettingS eee cece cece cece eee ceccecenceccenenes 305 5 26 Configuring USB Permissions 0 2 0222 o cece ee ee ee cee cee ce cece e cee eeeeeeee 306 5 26 31 MC USB PerM SIONS 232 4 aT aaa T N a a dees ahr A d AR Ea eee ee N ERA 306 5 26 2 AWI Host USB Permissions 222222222 cece eee cece cece cece cece eeceeeeeeeees 309 5 26 3 AWI Client USB Permissions 2 202 020 eee eee e cece cece ccc ecececcececeseeees 312 5 27 Configuring the Certificate Store 0 0 0 cece cece ee cee cee cece eens 316 5 27 1 MC Certificate Store Management 002 ee cee cee cece eee 316 5 27 2 AWI Certificate Upload Settings 0 0 0c cee cee cee eees 318 5 28 Configuring OSD Display Settings L cece ee cee cee cece eens 320 5 28 1 OSD Dual display Display Settings 0000 cece cece cee eee eee 320 5 28 2 OSD Quad display Display Settings 12 00 lee eee cee cee cece ceecenceneeces 323 5 28 3 OSD TERA2321 Display Settings 002002 cee eects 326 5 29 Configuring Password Parameters AWIV OSD 329 5 29 1 OSD Password Settings 0 0 2202 cee cee cee cee ee cee cee ceeeeeeees 329 5 30 Configu
36. 29 AWI Session Connection Type View Connection Server 177 Figure 4 30 Enable Self Help Link Options 0c eee cece e ee eee ee 182 Figure 4 31 AWI Session Connection Type View Connection Server Auto Logon 184 Figure 4 32 AWI Session Connection Type View Connection Server Kiosk _ 190 Figure 4 33 AWI Session Connection Type View Connection Server Imprivata OneSign 195 Figure 4 34 AWI Session Connection Type Connection Management Interface Host 201 Figure 4 35 AWI Session Connection Type Connection Management Interface Client 203 Figure 4 36 OSD Session Connection Type Direct to Host 207 Figure 4 37 Advanced Settings 2 022222 cece cece cece cece cece cece cece cece cee ceeeeeeeeees 207 Figure 4 38 OSD Session Connection Type Direct to Host SLP Host Discovery 211 Figure 4 39 Advanced Settings 0222222 c cece eee cece cece cece ccc cece cece naonar rannan 212 Figure 4 40 OSD Session Connection Type PCoIP Connection Manager 214 Figure 4 41 Advanced Settings 02 022 c cece c cece cece ccc cece cece cece eeceeeeeeeees 215 Figure 4 42 OSD Session Connection Type PCoIP Connection Manager Auto Logon 218 Figure 4 43 Advanced Settings 0 222 c cece cece c cece cece ccc cece oaair orrara nann 219 Figure 4 44 OSD Session Connection Type View Connection Serv
37. Administrator Guide When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 151 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you
38. Control Page Parameters 334 Table 4 115 AWI Host Session Statistics Page Parameters 335 Table 4 116 AWI Client Session Statistics Page Parameters 339 Table 4 117 OSD Session Statistics Page Parameters 0000 0c eee eee eee 341 Table 4 118 AWI Host CPU Page Parameters 202222222 cece eee eee cece cece cece cece e eee 342 Table 4 119 AWI Client Display Page Parameters 343 Table 4 120 AWI PCoIP Processor Page Parameters cece cece cece 344 Table 4 121 Ping Page Parameters 02 022 c cece cece cece cece cece cece cece nananana 346 Table 4 122 AWI Version Page Parameters 2 20 2 o oo eee eee e cece eeeeeeeeceeeees 347 Table 4 123 OSD Version Page Parameters 348 Table 4 124 AWI Host Attached Devices Page Information 350 Table 4 125 AWI Client Attached Devices Page Information 350 Table 4 126 OSD VMware View Page Parameters 2 2 c eee e cece e cece cece ee 352 Table 4 127 OSD Mouse Page Parameters 0000020 c cece cece cece cece eeeeeeees 353 Table 4 128 OSD Keyboard Page Parameters 354 Table 4 129 OSD Touch Screen Page Parameters 355 TER1206003 Issue 3 19 TERADIC I PCoIP Zero Client and Host Administrator Guide 1 1 Welcome Introduction Welcome to Teradici s PCoIP Zero Client and Host Administrator Online Help This help system explains how to configure PCoIP device firmware so you can access and manage the hosts and zero clients in your PCo
39. Figure 4 13 AWI SNMP Pade 111 Figure 4 14 MC Session Connection Type Direct to Host 0c eee eee 114 Figure 4 15 MC Session Connection Type Direct to Host SLP Host Discovery 118 Figure 4 16 MC Session Connection Type View Connection Server 121 Figure 4 17 MC Session Connection Type View Connection Server Auto Logon 126 Figure 4 18 MC Session Connection Type View Connection Server Kiosk _ 131 Figure 4 19 MC Session Connection Type View Connection Server Imprivata OneSign 135 Figure 4 20 MC Session Connection Type Connection Management Interface 140 Figure 4 21 MC Session Connection Type PCoIP Connection Manager 144 Figure 4 22 MC Session Connection Type PCoIP Connection Manager Auto Logon 149 TER1206003 Issue 3 11 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 4 23 AWI Session Connection Type Direct from Client 222 e eee 153 Figure 4 24 AWI Session Connection Type Direct to Host 155 Figure 4 25 AWI Session Connection Type Direct to Host SLP Host Discovery 160 Figure 4 26 AWI Session Connection Type PCoIP Connection Manager 164 Figure 4 27 Enable Self Help Link Options 000 eee e ee eee ee 169 Figure 4 28 AWI Session Connection Type PColP Connection Manager Auto Logon 171 Figure 4
40. HID Human Interface Device HomePlug A networking technology through power lines HPDET Hot Plug Detect HTML Hyper Text Markup Language ID Identification IP Internet Protocol IPsec Internet Protocol Security IPsec ESP Internet Protocol Security Encap sulated Security Payload IPv4 Internet Protocol Version 4 The dominant network layer protocol on the Internet IPv6 Internet Protocol Version 6 The successor to IPv4 LAN Local Area Network A computer network that uses network media to interconnect computers in a lim ited area such as an office build ing 375 n TERADICI LED Light Emitting Diode MAC Media Access Control A unique hardware identifier Mbps Megabits per second MC Management Console MIB Management Information Base Used by SNMP MTU Maximum Transmission Unit NAT Network Address Translation A technology for modifying IP address and often TCP UDP port information while in transit across a traffic routing device NAT is typically used to hide an entire IP address space consisting of pri vate IP addresses behind a single IP address in a public address space For example a NAT device can allow multiple hosts on a pri vate network to access the Internet using a single public IP address NTP Network Time Protocol OHCI Open Host Controller Interface OS Operating System OSD On Screen Display The interface presented by a zero client The
41. Mbps bandwidth utilization for the video user 10 Mbps Occasional Multimedia with Lower Frame Rate This scenario is similar to the previous one except the frame rate limit is set to 8 fps instead of 12 fps All other assumptions are the same With the lower frame rate limit the bandwidth required for the single 480p video user drops from 2 Mbps to 1 5 Mbps Because the bandwidth utilization factor is 0 8 you need to set aside 1 875 Mbps 1 5 Mbps 0 8 utilization factor 1 875 Mbps for the video user and then divide the remaining bandwidth 10 Mbps 1 875 Mbps 8 125 Mbps for the other office users Worst case office users require 150 Kbps per user 8 125 Mbps 0 8 150 Kbps 8125 0 8 150 6500 150 43 users Best case office users require 50 Kbps per user 8 125 Mbps 0 8 50 Kbps 8125 0 8 50 6500 50 130 users Result Between 43 and 130 typical office users can share a 10 Mbps network line with one video user if the frame rate is set at 8 fps so that the video user consumes 1 5 Mbps bandwidth The frame rate of 8 fps is built into the estimated 1 5 Mbps bandwidth utilization for the video user Network Configuration When configuring your network here are some important guidelines TER1206003 Issue 3 82 ann TERADICI PColP Zero Client and Host Administrator Guide 4 7 3 Ensure that you use a full duplex end to end network link Older switches may incorrectly default to half duple
42. No Support Resolutions Found Overlay 49 Figure 2 26 Preparing Desktop Overlay 0 0 0 2 ooo eee eee cece eee cece eee e eee eeeeseeeees 49 Figure 2 27 USB Device Not Authorized Overlay 200 200 c cece cece ccc e eee eeceeeeeeceeeeeees 49 Figure 2 28 USB Over Current Notice Overlay 00 20 ccc cece e cece eee ece eee ceeeeeeceeneeees 49 Figure 2 29 USB Device Not Supported Behind a High speed Hub Overlay 50 Figure 2 30 Resolution Not Supported Overlay 00 2 eee cece eeeeeeeeeeeeneeeees 50 Figure 2 31 No Source Signal Overlay 20 0 0 eee eee ee eee eee eee eeeeeeees 50 Figure 2 32 Source Signal on Other Port Overlay 2 0 2 c cece ccc e eee eee eee eeeceeeeeeeeees 51 TER1206003 Issue 3 10 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 2 33 OSD Options Menu Figure 3 1 PCoIP Hardware Endpoints 2000000 c cece ccc cece ceccecceccceeceeeeeeees 52 Figure 3 2 PCoIP Software Endpoints lee eee cece cece cece ce ecececceceeeeeees 54 Figure 3 3 Zero Client to Host Card LAN 002002 o cece cece c eee c cece eeeeeee 61 Figure 3 4 View Zero Client to Host Card via View Connection Server 62 Figure 3 5 View Zero Client to Virtual Desktop via View Connection Server _ 63 Figure 3 6 Teraz Zero Client to Host Card WANT 65 Figure 3 7 Remote PCoIP Sessions with Multiple Teraz Devices 6
43. PCoIP Zero Client and Host Administrator Guide Wake on LAN Mode Power On After Power Loss Mode When enabled configures the host to wake up from sleep mode when the user sends Wake on LAN magic packets to the host by pressing the client s remote PC button or clicking the OSD Connect button on the OSD Connect window When enabled the client automatically powers back on when power is supplied 5 17 2 AWI Tera2 Host Power Settings The Power page lets you configure power settings for the host You can access this page from the Configuration gt Power menu Power Change the power settings Host Wake Option Remote Power Button lt Enable Wake on Lan M Apply Cancel Figure 4 78 AWI Teraz Host Power Page Table 4 74 AWI Tera2 Host Power Page Parameters Host Wake Options Enable Wake on LAN TER1206003 Issue 3 Configure the wake method used on the host when itis in sleep mode anda Wake on LAN magic packet is detected e Remote Power Button If the host has the host card power button cable installed select this option to route Wake on LAN packets to the host card via the host PC s front panel power button PCle Wake Input If the host PC cannot provide sufficient standby power to the host card select this option to route Wake on LAN packets first to the host PC and then to the host card via the PCle bus Note For more information see Knowledge Base support topic 15134 201 on the Ter
44. PCoIP hardware endpoints that you can deploy in your network PCoIP Zero Clients PCoIP Host Cards Tower Workstation PCle Rack Workstation PCle Blade PC PC Mezzanine Figure 3 1 PColIP Hardware Endpoints The table below lists the processor name and family for each device along with the set of display resolutions the device supports Note The processor name refers to the chipset used in the PCoIP device For example TERA2140 is the processor used in the second generation TERA2140 zero client and TERA2240 is the processor used in the second generation TERA2240 PCle host card for tower PC or rack mount workstations and TERA2240 PCI Mezzanine host card for blade workstations For details on how to display the processor name for your device see Displaying Processor Information TER1206003 Issue 3 52 TERADICI PCoIP Zero Client and Host Administrator Guide 4 1 2 Table 3 1 Supported Resolutions for PCoIP Host Cards and Zero Clients Processor Maximum No of Supported Device Type Processor Family Name Displays and Resolutions TERA2321 2 x 1920x1200 zero client Tera2 1 x 2560x1600 TERA2140 4 x 1920x1200 zero client Tera2 2 x 2560x1600 TERA2220 2 x 1920x1200 host card Tera2 1 x 2560x1600 TERA2240 4 x 1920x1200 host card Tera2 2 x 2560x1600 Tera2 zero clients support 2560x1600 resolution on attached displays using either DVI or DisplayPort interfaces For instructions on how to connect cables to
45. Parameters 5 11 1 MC OSD Settings The settings on this page let you configure a profile with the screen saver timeout value to use on a device s OSD and also to control which menus and menu items are hidden in the OSD TER1206003 Issue 3 250 ann TERADICI PCoIP Zero Client and Host Administrator Guide Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Property Name Value Description This property configures the OSD screensaver monitor sleep r ALL OSD Screensaver Timeout s 0 10 9999 timeout A setting of 0 seconds disables the soreensaver monitor sleep P Hide Options gt Configuration IE Hide Options gt Diagnostics I Hide Options gt Information This property controls which menu items or entire menus are hidden P ALL Hidden Menu Entries lt Ill tide Options User Settings sure SEn TMa a Saga mioa HAR Wy Secang E To aie aa P Hide Options gt Password Menus select the hide all menus checkbox IT Hide the Options menu P Hide all menus _Save Cancel indicates that the property requires a device restart after being changed Figure 4 60 MC OSD Configuration Table 4 57 MC Language Configuration Parameters OSD Screensaver Configure the screen saver timeout with the number of seconds to Timeout wait 10 to 9999
46. Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 221 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 26 OSD View Connection Server Session Settings Select the View Connection Server session connection type from the Options gt Configuration gt Session page to configure a client to use a VMware View Connection Server as the broker when connecting to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Networ
47. Preparing Desktop Overlay Disconnect Message Filter Show All k Auto Connect o Always connect to this server at startup OK Cancel Figure 4 43 Advanced Settings Table 4 45 OSD Session Page Parameters Server URI Domain Desktop Name to Select Auto Connect TER1206003 Issue 3 Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g http archdesktop mycompany com Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect 219 am TERADICH Parameter Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only a
48. SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is always enabled 126 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Enable Auto Connect Connection Server Cache Mode Connection Server Cache Entry 1 to 25 Auto Launch If Only One Desktop TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When en
49. Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Hostto Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 154 Banna T TERADIC I PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7
50. Select this option if you want users to select a connection server from a read only list Note You can use the PCoIP Management Console to pre populate the list of available connection servers See Enabling the Self Help Link for details When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the username text box automatically populates with the last username entered 178 a TERADICI PCoIP Zero Client and Host Administrator Guide Use OSD Logo for Login Banner Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 3 When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the
51. Session Ciphers TER1206003 Issue 3 When enabled the host accepts connections from any client When disabled you must specify the MAC address of the peer you want the host to accept Enter the MAC address of the client that is allowed to connect to the host If the Accept Any Peer option is enabled this field is not required and not editable Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended
52. TER1206003 Issue 3 321 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 106 OSD Tera1 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024x768 when this option is enabled TER1206003 Issue 3 322 TERADICI PColP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the display The same de
53. TER1206003 Issue 3 306 TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 96 MC Profile Zero Client USB Configuration Parameters Profile Zero Choose one of the following Client USB e Donot erase the device s existing USB authorizations Select this option Authorization if you want to use the existing USB authorization settings that are configured on the client Erase the device s existing USB authorizations and replace them with an empty set Select this option if you want to remove all USB authorization settings that are configured on the client Add New Click this link if you want to add a new USB authorization entry to the existing settings that are configured on the client Profile Zero Choose one of the following Client USB _ e Do not erase the device s existing USB unauthorizations Select this Unauthorization option if you want to use the existing USB unauthorization settings that are configured on the client Erase the device s existing USB unauthorizations and replace them with an empty set Select this option if you want to disable all USB devices that are configured on the client Add New Click this link if you want to add a new USB unauthorization entry to the existing unauthorization settings that are configured on the client Profile Zero Choose one of the following Client USB e Donot erase the device s existing USB bridged settings Select this Bridged option if you want to use the existing US
54. TERADICI PCoIP Zero Client and Host Administrator Guide PCoIP Processor This information provides details about the PCoIP processor Information e PColP Processor Family The processor family Tera1 or Tera2 s PColP Processor Revision The silicon revision of the PCoIP processor Revision B of the silicon is denoted by a 1 0 Bootloader Information This information reflects the current firmware bootloader details e Boatloader Version Version of the current bootloader e Bootloader Build ID Revision code of the current bootloader e Bootloader Build Date Build date of the current bootloader 5 32 3 AWI Host Attached Devices Information The Attached Devices page lets you see information for the displays that are currently attached to the client Attached Devices View presently connected monitors Displays Port Model Status Mode Resolution Serial VID PID Date 1 BenQ EW2420 Not in Session DP 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 2 SME2320 Not in Session DP No source signal HVRZAO0951 SAM 6B2 42 2010 3 BenQ EW2420 Not in Session DP 1920x1080 60 Hz 93B02607026 BNQ 7923 10 2011 4 BenQ BL2400 Not in Session DP No source signal 92C00369SLO BNQ 8002 7 2012 Hide Legend Legend Displays Status potential failures Description Connected EDID read failure EDID override The display is connected and the EDID has been bridged host client Disconnected No display or cable has been detected Not in Session E
55. Tag Apply Cancel Figure 4 6 AWI Label Page Table 4 10 AWI Label Page Parameters Parameter PCoIP Device Name TER1206003 Issue 3 Lets you give the host or client a logical name The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the device s MAC address This field is the name the host or client registers with the DNS server if DHCP is enabled and the system is configured to support registering the hostname with the DNS server It s important to ensure that the PCoIP Device Name is unique for each endpoint in the network and follows these naming conventions e The first and last character must be a letter A Z or a z or a digit 0 9 e The remaining characters must be letters digits or hyphens s The length must be 63 characters or fewer 102 Banna T TERADIC I PCoIP Zero Client and Host Administrator Guide PCoIP Device A description of the device or other information such as the location Description of the device s endpoint Note The firmware does not use this field It is provided for administrator use only Generic Tag Generic tag information about the device Note The firmware does not use this field It is provided for administrator use only 5 3 2 OSD Label Settings The Label page lets you assign a device name to the device You can display this page from the Options gt Configuration gt Label menu Configuration N etwork IP
56. Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 174 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted
57. This property is a hexadecimal number in the range of O FFFF This property specifies the product ID of the authorized USB device s This property is a hexadecimal number in the range of O FFFF Ca cancer Figure 4 104 USB Authorization Add New Add Profile USB Unauthorization Rule Type Class z Device Class Aay H Sub Class Any 2 Protocol Any 2 D hexadecimal D hexadecimal USB devices can be disabled by ID or Class This property configures this setting Disabling devices by class requires the user to enter Device Class Sub Class and Protocol information Disabling devices by ID requires the user to enter Vendor ID and Product ID information This property specifies the device class of the disabled USB device s The drop down menu lists the supported device classes This property specifies the sub class of the disabled USS device s The drop down menu lists the supported sub classes This property specifies the protocol of the disabled USB device s The drop down menu lists the supported protocols This property specifies the vendor ID of the disabled USB device s This property is a hexadecimal number in the range of O FFFF This property specifies the product ID of the disabled USB device s This property is a hexadecimal number in the range of O FFFF J Cancet_ Figure 4 105 USB Unauthorization Add New Add Profile USB Bridged This property specifies the vendor ID of the bridged US
58. Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configur
59. You can display this page from the Configuration gt Monitor Emulation menu TER1206003 Issue 3 261 TERADIC I PCoIP Zero Client and Host Administrator Guide Monitor Emulation With monitor emulation disabled the host will only respond to display data channel queries when in a session With monitor emulation enabled the host will always respond to display data channel queries This feature is applicable on the host only Enable Monitor Emulation r on Video Port 1 Enable Monitor Emulation r on Video Port 2 Apply Cancel Figure 4 68 AWI Tera1 Host Monitor Emulation Page Table 4 64 AWI Tera1 Host Monitor Parameters Enable Monitor When enabled the host responds to all Display Data Channel DDC Emulation on DVI 1 queries regardless of whether a PCoIP session is active Ifa session is not active the host provides emulated DDC data If a session is active the host provides actual DDC data gathered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client Enable Monitor This field affects DDC queries for the port 2 connector and provides Emulation on DVI 2 functionality similar to that for the port 1 connector 5 13 3 AWI Tera2 Host Monitor Emulation The Monitor Emulation page lets you enable or
60. a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 191 Bann T TERADICH PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 3 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryptio
61. are included for each scenario with links to topics in the GUI Reference where you can find detailed information The scenarios are the best place to start when configuring a new deployment GUI Reference This section is a detailed reference that describes each configuration parameter that appears in the MC AWI and OSD pages You can use this reference when configuring a device profile using the MC or when configuring a single device using the AWI or OSD The GUI Reference is organized by the categories listed in the MC s Manage Profiles page but also has special sections for AWI and OSD menus that do not corresponding pages in the MC How To Topics This section contains procedures for common configuration tasks Technology Reference This section contains definitions for some of the terminology used in the help system TER1206003 Issue 3 20 a TERADICI PColP Zero Client and Host Administrator Guide 2 1 2 1 1 What s New What s New in Firmware 4 1 0 Workstation and VDI New Security Features for Zero Clients Failed attempts to access the AWI OSD or MC are now logged The next time users log in a warning message displays to inform them of these attempts See Failed Login Attempt Message for an example of this message displayed on the AWI After three failed attempts to access the AWI or OSD each subsequent failed attempt will require additional time to complete A new Access page containing the following featur
62. asserting hotplug and emulating the following displays host Unknown On startup on the host we have not received an EDID request which determines the mode type or have not extracted a set of timing which tells us definitively that we have a cable attached Potential Failures Description EDID read failure There was a failure during our DDC channel read of the display EDID Using a Teradici default EDID EDID override Even though we have not detected a display we are asserting hotplug and emulating that a Teradici default EDID is attached Cable error A duallink conversion cable has been detected on an incorrect port Duallink conversion cables must be connected to the correct pair of DVI ports The primary connector labeled 1 of a conversion cable must be connected to either port 1 or 2 for duallink operation The secondary connector labeled 2 on the duallink conversion cable must be plugged into the correct companion port ie primary port 1 secondary port 3 primary port 2 secondary port 4 Figure 4 139 AWI Client Attached Devices Page Table 4 125 AWI Client Attached Devices Page Information w E Displays This section displays the model status mode resolution serial number vendor identification VID product identification PID and date of the display attached to each port Note This option is only available when the hostis in a PCoIP session TER1206003 Issue 3 350 a TERADICI PCoI
63. become available Network Latency and Jitter Network congestion and traffic shaping with deep packet buffers can cause high packet latency which the PCoIP protocol may consider as lost packets It is therefore important to perform a thorough assessment of active application traffic across the end to end network to ensure that sufficient bandwidth is available for PColIP traffic even with network congestion Here are some guidelines for latency and jitter e Ina VMware View environment ensure that the round trip network latency is less than 250 ms Ensure guaranteed network bandwidth for PCoIP traffic during congestion In general set PCoIP traffic to have 80 of the remaining bandwidth after the higher priority traffic is allocated For example consider a network that guarantees 20 of a link bandwidth for critical traffic such as VoIP PCoIP traffic should be set to receive 80 of the remaining bandwidth i e 64 This lets other protocols e g file transfers or web traffic some traffic without starving the PCoIP sessions Ensure that buffers in routers switches are set to minimize latency e g to absorb 50 to 100 ms of PCoIP packet traffic If a service provider cannot reduce the buffer depths in all routers in the network path consider applying traffic shaping policies in the customer edge CE router or the service provide edge PE router TER1206003 Issue 3 83 a TERADICI PColP Zero Client and Host Administrator Guid
64. can only upload a maximum of 14 additional certificates since two slots are reserved for SCEP server certificates TER1206003 Issue 3 318 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Note The PCoIP protocol reads just one 802 1x client certificate for 802 1x compliant networks Make sure you include all the security information for your PCoIP devices in that client certificate For more information about uploading certificates see Knowledge Base support topic 15134 1063 on the Teradici support site For information on 802 1x certificate authentication see Configuring 802 1x Network Device Authentication The following are some general guidelines when using 802 1x authentication 802 1x authentication requires two certificates an 802 1x client certificate and an 802 1x server CA root certificate The 802 1x client certificate must be in pem format and contain a private key that uses RSA encryption If the certificate is in a different format you must first convert the certificate including the private key to pem format before uploading it After uploading the 802 1x client certificate from the Certificate Upload page you must configure 802 1x authentication from the Network page This entails enabling 802 1x authentication entering an identity string for the device selecting the correct 802 1x client certificate from the drop down list and then applying your settings The 802 1x server CA root certifica
65. can view this page from the Diagnostics gt Session Statistics menu TER1206003 Issue 3 337 ning TERADICI PCoIP Zero Client and Host Administrator Guide Session Statistics View statistics for the current session Connection State 802 1X Authentication Status PCoIP Packets Sent Received Lost Bytes Sent Received Round Trip Latency Min Avg Max Transmit Bandwidth Min Avg Max Limit Receive Bandwidth Min Avg Max Pipeline Processing Rate Avg Max Limit Endpoint Image Settings In Use Initial Image Quality Min Max Image Quality Preference Build To Lossless Connected to host 192 168 65 103 Disabled 44769 68244 0 5638498 31681880 2 2 4ms 8 112 392 8000 kbps 0 200 5600 kbps 1 37 297 Mpps Client 40 90 50 Enabled Reset Statistics Maximum Rate Display Refresh Rate 1 60 fps 8 fps 2 60 fps 0 fps 3 N A N A 4 N A N A Output Process Rate Image Quality Lossy Lossless N A N A Figure 4 128 AWI Client Session Statistics Page Note The above figure shows session statistics for a client with two connected displays If your deployment uses four displays information for all four displays will appear in this section TER1206003 Issue 3 338 a TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 116 AWI Client Session Statistics Page Parameters Parameters Connection State 802 1X Authentication Status PCoIP P
66. connection to a peer device Connection Type View Connection Server Imprivata OneSign gt Bootstrap URL Advanced Unlock OK Cancel Apply Figure 4 50 OSD Session Connection Type View Connection Server Imprivata OneSign TER1206003 Issue 3 234 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Advanced Settings vmware Horizon View Client Configure the advanced View Connection Server settings for the device S z OneSign Desktop Name Mode lignore the Desktop Name to Select field Desktop Name to Select Remember Username W Use OSD Logo For Login Banner Prefer GSC IS X Enable Peer Loss Overlay O Enable Preparing Desktop Overlay O Disconnect Message Filter Show All gt OK Cancel _ Figure 4 51 Advanced Settings Table 4 49 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server in a OneSign authentication deployment Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore the Desktop Name to Select field e Use the Desktop Name to Select field if set Desktop Name to Select Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session
67. delivery of a rich desktop experience Potential sources of packet loss include the following e Network congestion triggering congestion avoidance algorithms While this is expected behavior when congestion avoidance policies are configured excessive packet loss due to congestion is an indication that additional optimization is required to increase available brandwidth or to reduce PColP traffic e PColP packets that arrive with a high latency due to network congestion may be considered as lost packets by VMware View s PCoIP packets that arrive sufficiently out of order may be considered as lost packets by VMware View Be sure to minimize packet reordering in the network Note If network logs show no packet loss but VMware View and or PCoIP zero client logs do this indicates either packets with high latency or packets that are sufficiently out of order to be considered lost Packet Loss Resolution Options The following table shows the resolution options to consider when you experience significant packet loss TER1206003 Issue 3 84 TERADICI PCoIP Zero Client and Host Administrator Guide Significant packet loss due to congestion Optimize Windows visual settings e g WRED being triggered Optimize PCoIP software session settings Increase priority of PCoIP traffic Increase the amount of bandwidth assigned to PCoIP traffic Increase the link bandwidth Packets considered lost by VMware View Optimize Windows visual setti
68. disable the monitor emulation feature This page is only available on host cards still using monitor emulation It is disabled and non editable on the client Some PCs and workstations do not boot if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host You can display this page from the Configuration gt Monitor Emulation menu TER1206003 Issue 3 262 ann TERADIC PCoIP Zero Client and Host Administrator Guide Monitor Emulation With monitor emulation disabled the host will only respond to display data channel queries when in a session With monitor emulation enabled the host will always respond to display data channel queries This feature is applicable on the host only Enable Monitor Emulation on Video Port 1 Enable Monitor Emulation on Video Port 2 vV Vv Enable Monitor Emulation r on Video Port 3 r r Enable Monitor Emulation on Video Port 4 Enable Host Hot Plug Delay Apply Cancel Figure 4 69 AWI Tera2 Host Monitor Emulation Page Table 4 65 AWI Tera2 Host Monitor Parameters Enable Monitor When enabled the host responds to all Display Data Channel DDC Emulation on Video Port queries regardless of whether a PCoIP session is active Ifa session 1 is notactive the host provides emulated DDC data If a session is active the host provides act
69. disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 28 OSD View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the Options gt Configuration gt Session page to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Server Click the Advanced button to configure advanced settings for this option Configuration Network Pv6 SCEP Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type View Connection Server Kiosk DNS Name or IP Address Zero Client MAC Custom Username CM 02 5 Password Advanced Apply Cancel OK Figure 4 48 OSD Session Connection Type View Connection Server Kiosk TER1206003 Issue 3 230 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide fanced Settings vmware Horizon View Client Configure the advanced View Connection Server settings for the device Port l Leave blank for default
70. drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 3 320 P an TERADICI Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 l Label Discovery l Session Language OSD Display Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override 0 The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value Enable Preferred Resolution Override Preferred resolution 0 ati ba Preferred resolution 1 lative a Unlock OK Cancel Apply Figure 4 118 OSD Tera1Display Page
71. dynamically assigns host PCs to zero clients based on the identity of the user establishing a connection from the zero client Connection brokers are also used to allocate a pool of hosts to a group of zero clients They are typically used in large PCoIP deployments or when hosts and clients do not reside on the same subnet Use the Connection Management Interface session connection type on both the host and client for this option You need to provide the IP address or DNS name for the 3rd party connection broker Note For information about 3rd party connection brokers see Knowledge Base support topic 15134 24 on the Teradici support site For details on how to configure this option see the following topics in the GUI Reference e MC Connection Management Interface Explains how to use the MC to configure a profile that sets the Connection Management Interface session connection type for client and host devices e AWI Client Connection Management Interface Explains how to use the AWI to configure a client to use a 3rd party connection broker to broker the connection between the client and a host card e AWI Host Connection Management Interface Explains how to use the AWI to configure a host to use a 3rd party connection broker for accepting a connection request from a client e OSD Connection Management Interface Explains how to use the OSD to configure a client to use a 3rd party connection broker to broker the connection betw
72. earlier TER1206003 Issue 3 259 ann TERADICI PCoIP Zero Client and Host Administrator Guide 5 13 Configuring Monitor Emulation Display Settings 5 13 1 MC Display Settings The Display page lets you configure a profile to enable or disable the monitor emulation feature It also allows you to enable display cloning for TERA2321 zero client profiles Some PCs and workstations do not boot if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile tamik Property Name Description This setting affects all Tera Host cards and Teral Host cards with the following firmware part numbers FW010004 Fw010005 FD 10006 Fww010008 FW010009 FW010010 FW010011 FWD10016 FW010023 and FW010037 It is ignored by all other Host cards If this property is true the Host responds to all Display Data Channel Enable Monitor Emulation on DDC queries regardless of whether a PCoIP session is active If a session is not Video Port1 active the Host provides emulated DDC data If a session is active the Host provides actual DDC data gathered from the monitor connected to the Zero Client s v
73. either the Group Policy Object editor s PCoIP Session Variables gt Overridable Administrator Defaults list to allow users to override settings or the PCoIP Session Variables gt Overridable Administrator Defaults list to prevent users from overriding settings Note For large environments you can apply pcoip adm to a Windows Active Directory organizational unit OU or to a machine that you are configuring as a template for a desktop pool For further details see VMware View 5 with PCoIP Network Optimization Guide from the VMware Documentation website For instructions on how to load the PCoIP session variables template to a virtual machine s GPO editor please see Knowledge Base support topic 15134 349 on the Teradici support site For detailed information on each PCoIP session variable see support topic 15134 348 7 6 PColP Packet Format PColP is a real time technology that uses UDP as the transport layer protocol PCoIP supports two encryption types UDP encapsulated ESP and native IPsec ESP An unencrypted PCoIP transport header field is also present for devices with firmware 4 1 0 installed and or for scenarios using View 5 1 The PCoIP transport header allows network devices to make better QoS decisions for PCoIP traffic Note TCP UDP port 4172 is the Internet Assigned Numbers Authority ANA port assigned to the PCoIP protocol UDP port 4172 is used for the session data and TCP port 4172 is used for the session handshake For
74. enabling Use OSD Logo for Login Banner in the Session gt PCoIP Connection Manager and Session gt View Connection Server advanced options OSD Logo Upload Upload an OSD logo to be displayed on the local GUI client only The OSD logo must be a 24bpp bitmap that does not exceed 256 pixels by 64 pixels Any other images will be displayed incorrectly or not at all OSD logo filename Browse Upload Figure 4 98 AWI Client OSD Logo Upload Page TER1206003 Issue 3 303 a TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 93 AWI Client OSD Logo Upload Page Parameters OSD logo filename Specify the filename of the logo image you want to upload You can browse to the target file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The 24 bpp bits per pixel image must be in BMP format and its dimensions cannot exceed 256 pixels in width and 64 pixels in height If the file extension is incorrect an error message appears Upload Click Upload to transfer the specified image file to the client A message to confirm the upload appears 5 25 Uploading Firmware 5 25 1 MC Firmware Management The Profile Firmware section is located towards the bottom of the Manage Profiles page on the Management Console It lets you assign a firmware file to a profile and configure the upgrade criteria that must be met before the firmware is p
75. encapsulation type supports IP address and port number translation it is not necessary to set up a VPN when these devices connect remotely To connect devices with earlier firmware versions see Zero Client to Host Card Using a Hardware VPN Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for other conditions that may apply Note The IP addresses in the following figures are intended as example addresses only The figure below shows a PCoIP session between a Tera2 zero client and host card over a WAN TER1206003 Issue 3 64 B anna T TERADICI PColP Zero Client and Host Administrator Guide DMZ Enterprise Network Enterprise T2 Host Card SOT 192 168 0 x HI 144 x x x 10 0 10 x Home Device Figure 3 6 Tera2 Zero Client to Host Card WAN You can also have multiple zero clients and host cards connected behind NAT devices as shown in the next figure Note In this scenario an enterprise level NAT device is required in both the source and destination networks Enterprise Network T2 Zero Clients T2 Host Cards DMZ Destination 192 168 0 1 Enterprise NAT Device KO 203 0 0 1 144 0 0 1 192 168 0 2 192 168 0 3 10 0 10 3 Figure 3 7 Remote PCoIP Sessions with Multiple Teraz Devices To establish the connection 1 F
76. error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 168 Banna T TERADICH You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages PCoIP Zero Client and Host Administrator Guide Show None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the co
77. for negotiating PCoIP sessions between clients and hosts and also with the encryption scheme that devices will use At least one encryption scheme must be enabled Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Property Name Description Session Negotiation Security Maximum Compatibility W When this property controls the required security level for PColP session Level en ne negotiation Enable AES 128 GCM Encryption True False Sa Le d l oe Jd secure a PColP Enable AES 256 GCu Enenption True False cea water eB O04 meyer seme Poa Enable AES 128 GCM Encryption True False pgm er RAE Controls whether Salsa20 256 Round12 encryption is available to secure G True s False a PColP session At least one encryption scheme must be enabled Save _Cance Enable Salsa20 256 Round12 Encryption indicates that the property requires a device restart after being changed Figure 4 54 MC Encryption Configuration TER1206003 Issue 3 241 Panna T TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 51 MC Encryption Configuration Parameters Parameter Session Negotiation Security Level Enable AES 128 GCM Encryption Tera2 Enable AES 256 GCM Encryption Tera2 Configure the required security level for PCoIP session negotiatio
78. intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PC OIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 18 AWI Client View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the Configuration gt Session page to configure the client to use Kiosk mode when a VMware View Connection Server is used to connect to a virtual desktop TER1206003 Issue 3 189 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type IV DNS Name or IP Address Jviewdesktop teradici com Username Type Zero Client MAC gt Username jem Connection Password Hide Advanced Options Port Leave blank for default Certificate Check Mode Warn before connecting to untrusted servers gt Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Use OSD Logo For Login Banner P Enable Peer Loss Overlay V Enable Preparing Desktop r Overlay Enable
79. is case insenstive This property controls the level of verification performed on the certificate presented by the View Connection Server The levels match the levels presented in the Windows VMware View Client This property controls whether the user is allowed to change the VCS certificate check mode through the OSD or the web interface Select the level of verification performed on the certificate presented 135 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Enable Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS Over PIV Endpoint Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed e Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Sele
80. is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list Note You can use the PCoIP Managem
81. lossless state of the attached display e Lossy e Perceptually lossless e Lossless 5 31 7 OSD Session Statistics Settings The Session Statistics page lets you view from the last session You can view this page from the Options gt Diagnostics gt Session Statistics menu TER1206003 Issue 3 340 B anna T TERADICH Diagnostics PCoIP Zero Client and Host Administrator Guide Event Log Session Statistics PCalP Processor Ping View statistics from the last session PCoIP Packets Sent 5 PCoIP Packets Received 4 PCoIP Packets Lost 3 Bytes Received 1 Round Trip Latency 50 ms Bytes Sent 2 Close Figure 4 129 OSD Session Statistics Page Table 4 117 OSD Session Statistics Page Parameters Parameters PCoIP Packets Statistics Round Trip Latency PC OIP Packets Sent The total number of PCoIP packets sent in the last session PC OIP Packets Received The total number of PCoIP packets received in the last session PC OIP Packets Lost The total number of PCoIP packets lost in the last session Bytes Sent The total number of bytes sent in the last session Bytes Received The total number of bytes received in the last session The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms 5 31 8 AWI Host Host CPU Settings The Host CPU page lets you view the identity string of the host computer view the cur
82. maximum round trip PCoIP system and network latency in milliseconds 1 ms Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor How much image data is currently being processed by the image engine in megapixels per second 38 TERADICI PColP Zero Client and Host Administrator Guide K E Endpoint Image Settings Displays if the image settings being used are configured within the In Use client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device Image Quality The minimum and maximum quality setting is taken from the Image page for the device The active setting is what s currently being used in the session and only appears on the host Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother versus a sharper image Build to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Dis
83. messages Show None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 22 OSD Direct to Host Session Settings Select the Direct to Host session connection type from the Options gt Configuration gt Session page to configure a client to connect directly to a host Click the Advanced button to configure advanced settings for this option TER1206003 Issue 3 206 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Direct to Host L DNS Name or IP Address 192 168 110 100 Advanced Unlock OK Cancel Apply Figure 4 36 OSD Session Connection Type Direct to Host Wake Host from Low Power State Wake On LAN Enabled Peer Address B Host Wake MAC Address
84. of seconds of inactivity i e no keyboard or mouse action required before a PCoIP client powers down The timeout only applies to a device when itis notin a session Valid values are 60 to 28800 seconds or use 0 to disable the power down Note Non zero values are only allowed when the PCoIP client supports powering off Configure the functionality of the client s remote PC button Select from the following options e Power off not permitted Users cannot shut down the host or putitin sleep mode Hard Power off only Users can shut down the host but not put it in sleep mode When enabled the client automatically powers back on when power is supplied When enabled configures the host to wake up from sleep mode when the user moves the mouse or presses a key on the keyboard When enabled configures the host to wake up from sleep mode when the user sends Wake on LAN magic packets to the host by pressing the client s remote PC button or clicking the OSD Connect button on the OSD Connect window 276 On TERADIC PCoIP Zero Client and Host Administrator Guide 5 18 Configuring the Host Driver Function 5 18 1 MC Host Driver Function The setting on this page lets you configure a profile to enable or disable the PCoIP host software UI on the host computer Note For information about how to install and use the PCoIP host software see the PCoIP Host Software for Windows User Guide TER1008001 Note To enable a p
85. or greater the closest related active keyboard will be used Save Cancel Figure 4 57 MC Language Configuration Table 4 54 MC Language Configuration Parameters Parameter Language Keyboard Layout Configure for the OSD user interface Note This does not affect the language setting for the actual user session Note This property requires a device restart after being changed Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO is set to allow the keyboard layout setting itis used during the user s session If this GPO is not set to allow the setting itis dropped Note This property requires a device restart after being changed 5 10 2 AWI Client Language Settings The settings on this page let you configure the language used in the OSD user interface You can display this page from the Configuration gt Language menu TER1206003 Issue 3 248 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Language Select a language for the local GUI client only Language English x Keyboard Layout United States of America ISO 8859 1 x Apply Cancel Figure 4 58 AWI Client Language Page Table 4 55 AWI Client Language Parameters Language Configure for the OSD user interface Note This does not affect the language setting for the actual
86. overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 224 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator
87. peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 132 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system init
88. primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display that is requested for the Windows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation 90 counter clockwise TER1206003 Issue 3 295 TERADIC I PCoIP Zero Client and Host Administrator Guide Resolution The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used Quad Display Zero Client Enable Configuration Enable to configure a device that supports four displays per PCoIP chipset Display Layout Select the layout for the displays A B C and D This setting should reflect the physical layout of the displays on the desk Horizontal Select to arrange displays horizontally as indicated in the diagram Vertical Select to arrange displays vertically as indicated in the diagram Box Select to arrange displays in a box formation as indicated in the diagr
89. selected devices Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 283 a TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family S Controls the USS Enhanced Host Controller Interface EHC mode EHCI is commonly TALL Enable USB EHCI True False refered to as USE 2 0 Enabling EHCI tums on USS 2 0 support for selected devices son canes indicates that the property requires a device restart after being changed Property Name Value Description Figure 4 86 MC Peripheral Configuration Table 4 82 MC Peripheral Configuration Parameters Enable USB EHCI When enabled configures EHCI USB 2 0 for devices connected directly to zero client USB ports for sessions with a host running VMware View 4 6 or later Note This feature cannot be enabled on clients with less than 128 MB of RAM Devices with isochronous endpoints will not operate at USB 2 0 speeds 5 20 2 AWI Client Help for Peripheral Settings Peripheral USB EHCI settings for the AWI are located on the AWI Client USB Permissions page accessed from the Permissions gt USB menu 5 21 Configuring IPv6 5 21 1 MC IPv6 Settings The settings on this page let you configure a profile to enable IPv6 for PCoIP devices connected to an IPv6 network
90. set to receive syslog messages on the same port as the device is set to send them Teradici also uses 19 local use 3 as the default facility under the assumption that this facility is not commonly used If it is being used you can select a different facility Note Cisco IOS devices CatOS switches and VPN 3000 concentrators use the 23 local use 7 facility Cisco PIX firewalls use the 20 local use 4 facility Note Ensure that your syslog server can handle the volume of messages sent by a zero client With some free syslog servers messages can become lost if the volume is too great TER1206003 Issue 3 359 TERADICI PColP Zero Client and Host Administrator Guide 6 2 1 Setting up Syslog from the AWI Syslog settings in the AWI are located in the Event Log page To configure syslog settings from the AWI for a single device 1 From an Internet browser enter the IP address of the PCoIP zero client or host 2 Select the Diagnostics gt Event Log menu to display the Event Log page 3 Check Enable Syslog and then select whether you want to identify the syslog server by its IP address or fully qualified domain name FQDN 4 Enter the IP address or FQDN of the syslog server 5 Ifthe syslog server is configured to receive data on a port other than 514 enter this port number 6 If you wish the device to use a facility other than the default select it from the Syslog Facility drop down list 7 Click A
91. size Time Since Boot Length of time that the PCoIP processor has been running TER1206003 Issue 3 37 a TERADICI PCoIP Zero Client and Host Administrator Guide e E PCoIP Device Name Connection State 802 1X Authentication Status Session Encryption Type PCoIP Packets Statistics Round Trip Latency Bandwidth Statistics Pipeline Processing Rate TER1206003 Issue 3 The logical name for the device This field is the name the host or client registers with the DNS server if DHCP is enabled or the system is configured to support registering the hostname with the DNS server See the PCoIP Device Name parameter on the Label page The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking Indicates whether 802 1x authentication is enabled or disabled on the device The type of encryption in use when a session is active e AES 128 GCM e SALSA20 256 Round 12 PColP Packets Sent The total number of PCoIP packets sent in the current last session PColP Packets Received The total number of PCoIP packets received in the current last session PC OIP Packets Lost The total number of PCoIP packets lost in the current last session Bytes Sent The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session The minimum average and
92. string of zero to 20 characters When enabled the host or client AWI password is required When dis abled the AWI and OSD are not password protected When enabled the host or client can be accessed and managed using the AWI is enabled When disabled the device cannot be accessed or managed using the AWI When enabled the client can be reset to its factory defaults using the keyboard combination Ctrl Alt Shift Space when the client is notin a PCoIP session When enabled the reset hotkey sequence is not shown on the client OSD When enabled the device will perform 802 1x authentication if it is connected to a network where access is controlled using 802 1x authentication Configure the username to present for 802 1x authentication 267 TER ADICII PCoIP Zero Client and Host Administrator Guide Disable Management When enabled the management console interface is disabled and Console Interface the device cannot be accessed or managed by the MC or any other PCoIP device management tool Enable 802 1X Legacy When enabled allows greater 802 1x compatability for older Support switches on the network 5 15 2 AWI Help for Security Settings 5 15 3 5 16 5 16 1 The following 802 1x security settings for the AWI are located on the Network page accessed from the Configuration gt Network menu e Enable 802 1x Security e Authentication e Identity e Client Certificate e Enable 802 1x Legacy Support
93. syslog server host s FQDN Enter the DNS name for the syslog server host Note If you enter an invalid IP address or DNS name a message appears to prompt you to correct it Enter port number of the syslog server Note The default port number value is 514 The facility is a number attached to every syslog message used to categorize the source of the syslog messages The facility is part of the standard syslog header and can be interpreted by all syslog servers Enter a facility to suit your logging needs For example you could configure devices as follows e Zero clients to use facility 19 e Cisco routers to use facility 20 e VMware ESX hosts to use facility 21 Note The default facility is set to 19 local use 3 Cisco routers default to 23 local use 7 To enable enhanced logging mode select an enhanced log category Enhanced logging may be enabled for only one category at a time 5 19 3 OSD Event Log Settings The Event Log page lets you view refresh and clear event log messages from the client You can access this page from the Options gt Diagnostics gt Event Log menu TER1206003 Issue 3 282 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PColP Processor Ping View event log messages MGMT_SYS Teradici Corporation c 2007 2012 MGMT_SYS Normal reboot MGMT_SYS Firmware Part Number F
94. the client e g graphics data When configuring clients it defines the bandwidth from the client to the host e g USB data The usable range of the device bandwidth is 1000 to 220000 Kbps The PCoIP processor only uses the required bandwidth up to the Device Bandwidth Limit maximum and dynamically adjusts the bandwidth in response to network congestion Setting this field to 0 configures the PCoIP processor to use the maximum rate available in the network at any time We recommend setting this field to the limit of the network connected to the client and host Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps Enter the temporary limit on the network bandwidth during periods of congestion When the host or client detects packet loss the device bandwidth is rapidly reduced to this value and then more slowly reduced below it This allows for a more even distribution of bandwidth between users sharing a congested network link Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 244 Bann T TERADICH Parameter Device Bandwidth Floor PCoIP Zero Client and Host Administrator Guide Enter the minimum bandwidth when congestion is present and bandwidth is required This allows you to optimize performance fo
95. the host or client The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the host or client s MAC address If used the domain name is appended for example pcoip host lt MAC gt domain local This field is read only on this page Note To use the FQDN feature the DNS server with DHCP option 81 must be available and properly configured Lets you configure the Ethernet mode of the host or client as follows e Auto e 100 Mbps Full Duplex e 10 Mbps Full Duplex When you choose 10 Mbps Full Duplex or 100 Mbps Full Duplex and then click Apply the following warning message appears Warning When Auto Negotiation is disabled on the PCoIP device it must also be disabled on the switch Additionally the PCoIP device and switch must be configured to use the same speed and duplex parameters Different parameters may result in a loss of network connectivity Are you sure you want to continue Click OK to change the parameter Note You should always set the Ethernet mode to Auto and only use 10 Mbps Full Duplex or 100 Mbps Full Duplex when the other network equipment e g a switch is also configured to operate at 10 Mbps full duplex or 100 Mbps full duplex An improperly set Ethernet mode may result in the network operating at half duplex which is not supported by the PCoIP protocol The session will be severely degraded and eventually dropped Enable this field for each of your host cards and zero cli
96. the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems This discovery mechanism is independent of SLP discovery This discovery mechanism is the recommended device discovery mechanism Enable DNS SRV Discovery True False This property defines the amount of delay time in seconds between DNS DNS SRV Discovery Delay s 300 9999 SRV Discovery attempts DNS SRV Discovery continues periodically until the device is successful in contacting a Connection Management Server _Save Cancel indicates that the property requires a device restart after being changed Figure 4 10 MC Discovery Configuration TER1206003 Issue 3 107 Bann T TERADIC I PCoIP Zero Client and Host Administrator Guide 5 5 2 Table 4 14 MC Discovery Configuration Parameters Enable SLP Discovery When enabled hosts and clients can be dynamically discovered by SLP management entities Note This property requires a device restart after being changed PCoIP MC DNS Based Use this property to direct the device to contact a particular PCoIP Discovery Prefix MC in environments where there is more than one Management Console in use There are several restrictions on its operation Please refer to PColIP Management Console User Manual TERO812002 before using this property Note This property requires a device restart after being changed Enable DNS SRV When enabled Dis
97. this property is false True False This allows for configuration of the Maximum Transmission Unit MTU packet size A smaller MTU may be required in situations bytes 600 1500 such as VPN tunneling because PColP packets cannot be fragmented This property should be set to a value smaller than the network path MTU for the end to end connection between the Host and Zero Client The device s SNMP support is enabled when this value is true When false the device will not respond to SNMP queries or generate traps True False Host and Zero Client devices can send SNMP traps to an SNMP Network Management System NMS This property configures the IP address or Fully Qualified Domain Name FQDN of the SNMP NMS When this property is true the Host or Zero Client sends SNMP cold P True s False start traps to the SNMP NMS after the device is powered on or reset True False Enable generation of SNMPv1 traps when true True False Enable generation of SNMPv2c traps when true When this property is true the device will use the fallback IP address netmask and gateway when DHCP lease acquisition fails after timeout seconds of trying The IP address to use when Static IP Fallback is enabled and DHCP lease acquisition fails True False 9 al a Tal pp The subnet mask to use when Static IP Fallback is enabled and DHCP lease acquisition fails Figure 4 3 MC Network Configuration Table 4 7 MC Network Conf
98. to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 167 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnecte
99. to change these settings using the Windows Display Settings in a virtual machine when using VMware View VMware View Mouse Keyboard Image Display Topology Touch Screen Enable Configuration Alignment Top z Display Layout Horizontal PA 5 Cc R Primary Port Position Configure the displays position rotation and resolution Vertical Box PATS M MUG Lf Rotation Resolution 1 A No rotation Native No rotation Native No rotation Native B C D J zj zj No rotation Native OK Cancel Figure 4 95 OSD Tera2 Display Topology Page TER1206003 Issue 3 300 TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 91 OSD Tera2 Display Topology Page Parameters Enable Configuration Enable to configure a device that supports four displays per PCoIP chipset Display Layout Select the layout for the displays A B C and D This setting should reflect the physical layout of the displays on the desk Horizontal Select to arrange displays horizontally as indicated in the diagram Vertical Select to arrange displays vertically as indicated in the diagram Box Select to arrange displays in a box formation as indicated in the diagram Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of the screen to use when
100. use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 115 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog This field lets you control what type of messages appear when a Display Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due t
101. user session Keyboard Layout Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO is set to allow the keyboard layout setting it is used during the user s session If this GPO is not set to allow the setting itis dropped 5 10 3 OSD Language Settings The settings on this page let you configure the language used in the OSD user interface You can display this page from the Options gt Configuration gt Language menu TER1206003 Issue 3 249 TERADIC I PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset Select a language for the user interface Language English E Keyboard Layout lus Cancel Figure 4 59 OSD Language Page Table 4 56 OSD Language Parameters Language Configure for the OSD user interface Note This does not affect the language setting for the actual user session Keyboard Layout Change the layout of the keyboard When the user starts a session this setting is pushed to the virtual machine If the PCoIP Use Enhanced Keyboard on Windows Client if available GPO is set to allow the keyboard layout setting itis used during the user s session If this GPO is not set to allow the setting itis dropped 5 11 Configuring OSD
102. users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 228 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a con
103. was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact y
104. with that pool Note This field is case insensitive Remember Username When enabled the username text box automatically populates with the last username entered Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page TER1206003 Issue 3 235 am TERADICH Parameter Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proc
105. you have Windows Vista or Windows 7 installed on the device AWI Client Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session For subsequent sessions use the Audio page accessed from the Permissions gt Audio menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes TER1206003 Issue 3 271 a TERADIC PCoIP Zero Client and Host Administrator Guide To display the Audio page from the Administrative Web Interface select the Permissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio Note To enable audio please ensure that audio is also enabled on the Host Apply Cancel Figure 4 76 AWI Client Audio Page Table 4 72 AWI Client Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate 5 17 Configuring Power Settings 5 17 1 MC Power Permissions The settings on this page let you configure a profile with power permissions for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save y
106. zero client from the client AWI Image page If you are connecting to a host card from a soft client you can enable or disable this feature from the host AWI Image page TER1206003 Issue 3 75 a TERADIC I PCoIP Zero Client and Host Administrator Guide Note Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination PCoIP Image Quality PCoIP image quality settings interoperate to provide fine control when network bandwidth is constrained By default Minimum Image Quality is set to 50 Maximum Initial Image Quality is set to 90 and Maximum Frame Rate is set to 30 frames per second fps You can adjust these image quality values as explained below s Client to soft host sessions Use the Configure PCoIP image quality levels variable in the Group Policy Editor to change image quality levels from their default values The settings apply to the soft host only although an option is also provided to use image settings from a zero client if they are available When set to Disabled or Not Configured the default settings are used When set to Enabled you can adjust each of the values as explained in the Group Policy Editor he
107. 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 205 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error
108. 1 On the ESXi server e Create a virtual machine VM e Install Windows and View Agent on the VM 2 Onthe View Connection Server e Create a pool and add the VM to the pool e Ensure that the Use Secure Tunnel connection to desktop checkbox is enabled This checkbox is enabled by default e Enter the View Connection Server s IP address or domain name for the External URL e g 192 168 1 140 443 or https myserver com 443 3 From the zero client s A WI e Configure the View Connection Server session connection type and enter the DNS name or IP address of the View Connection Server 4 Start a PCoIP session For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site e PColP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 4 5 Common Remote Access Scenarios 4 5 1 Connecting Remotely PCoIP sessions between clients and hosts can operate in a wide area network WAN that traverses the Internet You can connect clients and hosts remotely using the following main methods e Configuring network address translation NAT devices at both ends to implement the necessary IP address and port translation This method applies only to Tera2 devices that TER1206003 Issue 3 63 a TERADIC PCoIP Zero Client and Host Administrator Guide 4 5 2 employ UDP encapsulated IPsec ESP encryption firmware 4 1 0 or later
109. 1 MC Image Settings The Image page lets you configure a profile to make changes to the image quality of the PColP session Note This setting applies only to sessions between zero clients and hosts Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 252 ee wy TERADICI PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family This property configures the minimum image quality when network bandwidth is limited Lower values result in higher frame rates with reduced image Reduced Perception Free quality while higher values result in higher quality images at reduced frame rates When network F ALL Minimum Image Quality i bandwidth is not constrained the PColP system will maintain perception free image quality regardless of 30 how this property is configured This property must be set less than or equal to the Maximum Initial Image Quality When applied in a profile to firmware older than 2 0 the minimum value written is 40 This property is used to reduce network bandwidth peaks caused by screen content changes This Setting limits the quality on the first video frame of a screen change Unchanged regions of the image Reduced Perception Free a buid to a lossless state K setting Lower values result in reduced network bandwidt
110. 12 AWI Client Direct to Host Session Settings Select the Direct to Host session connection type from the Configuration gt Session page to configure the client to connect directly to a host Session Configure the connection to a device Session Connection Type Direct to Host L DNS Name or IP Address 192 168 63 78 Hide Advanced Options Wake Host from Low Power State Host Wake MAC Address foo 50 fo4 foo fes a1 Enable Auto Reconnect P iwake On LAN Enabled Peer Address lt Enable Peer Loss Overlay P Enable Preparing Desktop P Overlay Enable Session Disconnect Hotkey CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption gt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All z Enable DSCP P Enable Transport Congestion Notification Apply Cancel Figure 4 24 AWI Session Connection Type Direct to Host Table 4 32 AWI Session Page Parameters DNS Name or Enter the IP address or DNS name for the host IP Address TER1206003 Issue 3 155 a TERADICI Parameters Wake Host from Low Power State Host Wake MAC Address Host Wake IP Address Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select whether to use the host s MAC a
111. 1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enter the pool or desktop name used by the client when starting a session Note This setting is optional Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select e Last servers used Select this option if you want a list of cached server
112. 155 5 7 13 AWI Client Direct to Host SLP Host Discovery Session Settings e e 159 5 7 14 AWI Teraz Client PColIP Connection Manager Session Settings 22 2 163 5 7 15 AWI Teraz Client PColIP Connection Manager Auto Logon Session Settings 170 5 7 16 AWI Client View Connection Server Session Settings 00 0 00 2222 2222 ee eee 176 5 7 17 AWI Client View Connection Server Auto Logon Session Settings 183 5 7 18 AWI Client View Connection Server Kiosk Session Settings 0 0 20 2 2 2 189 5 7 19 AWI Client View Connection Server Imprivata OneSign Session Settings 194 5 7 20 AWI Host Connection Management Interface Session Settings L L L 200 5 7 21 AWI Client Connection Management Interface Session Settings e e eee eee 202 5 7 22 OSD Direct to Host Session Settings 2022 eee ce eee eee ee 206 5 7 23 OSD Direct to Host SLP Host Discovery Session Settings L 211 5 7 24 OSD Teraz PCoIP Connection Manager Session Settings L L 214 5 7 25 OSD Teraz PCoIP Connection Manager Auto Logon Session Settings 218 5 7 26 OSD View Connection Server Session Settings 0 00 20 02 cece cece ee eee eee 222 5 7 27 OSD View Connection Server Auto Logon Session Settings 226 TER1206003 Iss ue 3 5 Tip TERADIC I PCoIP Zero Client and Host Administrator Gui
113. 2 392 kbps Pipeline Processing Rate Avg Max Limit 1 39 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Active Max 40 90 90 Image Quality Preference 50 Build To Lossless Enabled Reset Statistics Maximum Rate Display Refresh Rate Input Change Rate Output Process Rate Image Quality 1 60 fps 23 fps 21 fps Perceptually Lossless 2 N A N A N A N A 3 60 fps 0 fps 0 fps Lossless 4 N A N A N A N A Figure 4 127 AWI Host Session Statistics Page Note The above figure shows session statistics for a host card connected to a client with four connected displays If your deployment uses two displays information for only two displays will appear in this section Table 4 115 AWI Host Session Statistics Page Parameters Connection State The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking TER1206003 Issue 3 335 TERADICI PColP Zero Client and Host Administrator Guide 802 1X Authentication Indicates whether 802 1x authentication is enabled or disabled on Status the device PCoIP Packets Statistics PColP Packets Sent The total number of PCoIP packets sent in the current last session PC OIP Packets Received The total number of PCoIP packets received in the current last session PC OIP Packets Lost The total number of PCoIP packets lost in the current last session Byte
114. 2 Viewing the Version Information The Version page lets you view the hardware and firmware version details for a device You can access this page from the Options gt Information gt Version menu Version View the hardware and firmware version information MAC Address Unique Identifier Serial Number Firmware Part Number Hardware Version Firmware Version Firmware Build ID Firmware Build Date PCoIP Processor Family PCoIP Processor Revision Bootloader Version 04 50 56 97 77 C4 04 50 56 97 77 C4 client 2 FWV 020000 4 1 0 Apr 25 2013 06 39 44 Tera2 1 0 0 0 0 Bootloader Build ID Bootloader Build Date Close Figure 4 137 OSD Version Page Table 4 123 OSD Version Page Parameters Vital Product Data Information provisioned by the factory to uniquely identify each host or client e MAC Address Host client unique MAC address e Unique Identifier Host client unique identifier e Serial Number Host client unique serial number e Firmware Part Number Part number of the current firmware Parameters VPD Information e Hardware Version Host client hardware version number This information reflects the current firmware details e Firmware Version Version of the current firmware e Firmware Build ID Revision code of the current firmware e Firmware Build Date Build date for the current firmware Firmware Information TER1206003 Issue 3 348 Banna T
115. 206003 Issue 3 70 ann TERADIC PCoIP Zero Client and Host Administrator Guide 4 5 7 6 Start a PCoIP session 7 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site e PCoIP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 Remote View Software Client to Host Card via View Security Server The figure below shows a PCoIP session between a View software client and host card over a WAN using a View Security Server and View Connection Server pair to authenticate and connect the endpoints Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware View Agent software installed on the host PC or workstation see Using PCoIP Host Cards with VMware View TER0911004 and a View software client installed on your client device see VMware View documentation Please refer to Connection Prerequisites for other conditions that must be met VMware View Enterprise Soft Client Network e PColP Server Host Card Figure 3 12 View Soft Client to Host Card via View Security Server To establish the connecti
116. 30 ee ning TERADICI Set Properties Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description This setting controls how the PCoIP Vv ALL Session Connection Type lt View Connection Server Kiosk B device initiates and receives PCoIP sessions In a tvware Mew environment this D ALL View Connection Server Address property sets the IP address or the FQDN of the ew Connection Server This property determines the form a kiosk mode Zero Client presents to the dew Connection Server When false the Zero Client uses a client MAC Use Kiosk Custom Username True False based usemame of the form CM AA BB CC DD EE FF When true the login name presented is Custom 00 where YG is value of Kiosk Mode Custom Usemame When a kiosk mode Zero Client is configured to use a custom usemame Kiosk Mode Custom Username of the form Custom 00 this field sets the 00C part It is limited to 13 characters The password used to access a remote Kiosk Mode Password desktop in kiosk mode This walue is Server Port optional When SSLis used to communicate with the connection server the default 0 65535 port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 Enables SSL communications with the Figure 4 18 MC Session Connection Type View Connection Server Kiosk Table 4 26 MC Session Configuration P
117. 4 121 OSD Change Password Page 2202222 e cece cece cece ce cece cece eeeeeeeees 329 Figure 4 122 AWI Client Reset Page 330 Figure 4 123 AWI Host Reset Dade 331 Figure 4 124 OSD Reset Dage 332 Figure 4 125 AWI Host Session Control Pade 333 Figure 4 126 AWI Client Session Control bade 002 22 e cece cece e cece cc cece eee eee 334 Figure 4 127 AWI Host Session Statistics Page 335 14 TER1206003 Issue 3 Tip TERADICH PCoIP Zero Client and Host Administrator Guide Figure 4 128 AWI Client Session Statistics Dade 000 cece eee eee eee 338 Figure 4 129 OSD Session Statistics Page 222 0220 000eeeeeee 341 Figure 4 130 AWI Host CPU Pade 342 Figure 4 131 AWI Client Audio Page 2 02222 c cece eee cece cece cece cc ccc cece cece ceeeeeees 343 Figure 4 132 AWI Client Display Page 0000 e cece eeeeeees 343 Figure 4 133 AWI PCoIP Processor Page 344 Figure 4 134 OSD PColP Processor Page 345 Figure 4 135 OSD Ping Pade 346 Figure 4 136 AWI Version Page 2 2 22 e cece eee ccc e cece cece cece cece cece cece eceeeeeeeeees 347 Figure 4 137 OSD Version bade 348 Figure 4 138 AWI Host Attached Devices Page 02 002 c cece cece cece cece cece cece 349 Figure 4 139 AWI Client Attached Devices Page 0 000222 cece cece cece cece cece 350 Figure 4 140 OSD VMware View Page 22 2 2 eee eee cece eee e eee eeeececeececeeeeees 352 Figure 4 141 OSD
118. 4 242 15134 880 Remote Zero Client to Host Card via View Security Server The figure below shows a PCoIP session between a zero client and host card over a WAN using a View Security Server and View Connection Server pair to authenticate and connect the endpoints Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware View Agent TER1206003 Issue 3 68 ann TERADICI PColP Zero Client and Host Administrator Guide software installed on the host PC or workstation For more information see Using PCoIP Host Cards with VMware View TER0911004 Please refer to Connection Prerequisites for other conditions that may apply Zero Home Enterprise Client Device Network PColP Server Host Card Figure 3 10 View Zero Client to Host Card via View Security Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the View Connection Server e Install View Agent on the host workstation e Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool e Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 2 On the View Se
119. 4021386 Round Trip Latency Min Avg Max 2 2 4 ms Transmit Bandwidth Min Avg Max Limit 8 120 392 8000 kbps Receive Bandwidth Min Avg Max 0 256 5600 kbps Pipeline Processing Rate Avg Max Limit 1 37 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Max 40 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Output Process Rate Image Quality 1 60 fps 11 fps Lossy 2 60 fps 0 fps Lossless 3 N A N A N A 4 N A N A N A Figure 4 144 Processor Information on AWI Home Page The processor family name displays on the AWI Version page for a host or client TER1206003 Issue 3 357 Panna TERADICI PCoIP Zero Client and Host Administrator Guide CPC olll Version View the hardware and firmware version information MAC Address 00 30 04 0D EB A3 Unique Identifier 00 30 04 0D EB A3 Serial Number default serial number 123 456 789 Firmware Part Number FW020004 Hardware Version default version number 123 456 789 Firmware Version 4 0 2 Firmware Build ID rc_tera_r4_0_2 13079 Firmware Build Date Aug 22 2012 11 36 50 Bootloader Version 1 0 0 Bootloader Build ID rc_tera_r4_0 13010 Bootloader Build Date Aug 3 2012 19 37 38 Configuration Permissions PCoIP Host Card Diagnostics Info Upload Figure 4 145 Processor Family Information on AWI Version Page You can also display t
120. 5 Figure 3 8 Hardware VPN Zero Client to Host Cad 66 Figure 3 9 Zero Client to Host Card via 3rd Party Broker Teraz only 22220 2 68 Figure 3 10 View Zero Client to Host Card via View Security Connection Server 69 Figure 3 11 View Zero Client to VDI Desktop via View Security Connection Server 70 Figure 3 12 View Soft Client to Host Card via View Security Sever 71 Figure 4 1 AWI Host Initial Setup Page 0 002 c cece cece ccc cece ccc cece cece eee ee eeeee 91 Figure 4 2 AWI Client Initial Setup Page 00000 00000 cece cece ee eeeeee 93 Figure 4 3 MC Network Configuration 00000 e cece eeeeeeeeees 95 Figure 4 4 AWI Network Page 2 22 222 c eee c cece cece cece ccc e cece cece cece cece ee eeeeeeeeeees 97 Figure 4 5 OSD Network Dage 100 Figure 4 6 AWI Label Page 00000 c cece cece eee eee e cece ee eeeeeeeeeeeeeees 102 Figure 4 7 OSD Label Page cece cece cece ccc e eee c ccc cece cece ccc ainra annann 103 Figure 4 8 AWI Access Page 2 22 22 cece cece cece cece cece cece ce cece cece cece ce cceceeeeeeeeees 105 Figure 4 9 OSD Access Pade 106 Figure 4 10 MC Discovery Configuration 0000002222 cece cece eee cece ccc ccc cece ee eeeees 107 Figure 4 11 AWI Discovery Dage 00 e cece ee eeeeeeeeeeeees 109 Figure 4 12 OSD Discovery Dage 2 222 c cece cece cece cece cece ccc cece cece cee eeeeeeeeees 110
121. 5 58FF FEA0 1565 This is the value provided in Router Advertisements if enabled otherwise is the static setting This property configures the IPv6 gateway address prefix length e g 64 This is the value provided in Router Advertisements if enabled otherwise is the static setting This configures the IPv6 address of the primary DNS server e g FDOF ECS1 16F9 201 215 58FF FEA0 7824 If DHCP v is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv address prefix length of the primary DNS server e g 64 If DHCP v6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv6 address of the secondary DNS server e g FDOF EC91 16F9 201 215 58FF FEA0 7827 If DHCPv6 is enabled this is the value returned by DHCP v6 otherwise it is the static setting This property configures the IPv6 address prefix length of the secondary DNS server e g 64 If DHCPv6 is enabled this is the value returned by Table 4 83 MC IPv6 Configuration Parameters Enable IPv6 IPv6 Domain Name Enable DHCPv6 Enable SLAAC IPv6 Gateway Address TER1206003 Issue 3 This property determines if the device uses IPv6 IPv6 is not enabled by default Note This property requires a device restart after being changed If DHCPv6 is enabled this is the value returned by DHCPv6 otherwise itis the static setting Note
122. 5134 350 on the Teradici support site e Client to host card sessions You can configure a device profile with a PCoIP session bandwidth floor from the MC Bandwidth page You can configure setting for a zero client or host card from the device s AWI Bandwidth page Adjusting Session Settings Besides limiting audio bandwidth or disabling the build to lossless feature to optimize performance you may encounter bandwidth constrained environments where you want to adjust the PCoIP image quality and bandwidth settings shown in the table below For example you can manipulate session bandwidth settings for finer control or you can combine the following image quality settings for special situations TER1206003 Issue 3 77 as TERADIC PCoIP Zero Client and Host Administrator Guide e Lower minimum image quality possible blurred images plus higher maximum frame rate smoother motion e Higher minimum image quality sharper images plus lower maximum frame rate possible choppiness e Lower initial image quality possible blurred images plus higher maximum frame rate smoother motion e Higher initial image quality sharper images plus lower maximum frame rate possible choppiness Note Teradici has carefully selected the default PCoIP software session values and recommends that you do not change them unless you have carefully determined the overall effect to be beneficial Table 3 2 PCoIP Session Settings Maximum Initial Ima
123. AWI Client View Connection Server Auto Logon Session Settings e AWI Client View Connection Server Kiosk Session Settings e AWI Client View Connection Server Imprivata OneSign Session Settings TER1206003 Issue 3 242 Panna 9 TERADICI PCoIP Zero Client and Host Administrator Guide 5 9 Configuring Session Bandwidth 5 9 1 MC Bandwidth Settings The settings on this page let you configure a profile with the bandwidth parameters for hosts and clients to use during a PCoIP session Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties TALL Device Bandwidth Limit TALL Device Bandwidth Target TALL Device Bandwidth Floor l kbps 0 1000 220000 l kbps 0 1000 220000 Description This property defines the maximum bandwidth peak for the Host or Zero Client This setting on the Host defines the bandwidth from the Host to the Zero Client This setting on the Zero Client defines the bandwidth from the Zero Client to Host A setting of 0 configures the PCoIP processor to use the maximum rate available When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest megabit per second with a minimum value of 1 mbps This property defines the soft limit on the network bandwidth during periods of congestion packet loss When t
124. Administrator Guide required to support this resolution for DVI interfaces The following figure illustrates how to connect video cables to each type of zero client to achieve 2560x1600 resolution on a connected display Display 1 Only supported 0 2 on DisplayPort 12 a q Display HG pesana 4 x TERA2321 DVI TERA2321 DP DVI L Display1 Display 2 Display 1 Display 2 TERA2140 DVI TERA2140 DP Figure 5 1 DVI and DisplayPort Connectors for 2560x1600 Resolution e TERA2321 DVI I dual display PCoIP zero client This zero client supports one 2560x1600 monitor Connect the two DVI I cable connectors on a custom dual link DVI I cable adapter to the two DVI I ports on the zero client as shown in the above illustration upper left e TERA2321 DP DVI I dual display PCoIP zero client This zero client supports one 2560x1600 monitor on the DisplayPort interface only Connect the connector on a DisplayPort cable to the DisplayPort port on the zero client as shown in the above illustration upper right e TERA2140 DVI D quad display PCoIP zero client This client supports up to two 2560x1600 resolution monitors For each monitor connect the two DVI D cable connectors on a custom dual link DVI D cable adapter to the two DVI D ports that are shown in the above illustration lower left These connectors must be connected to ports on the client exactly as show
125. Auto Logon PColP Connection Manager To configure a client to connect to a published desktop with a manual logon use the PCoIP Connection Manager session connection type You need to provide the IP address or DNS name of the PCoIP Connection Manager for this option Note The server DNS name must resolve to the external WAN IP address of the PCoIP Security Gateway in the DMZ for external connections and to the IP address of the PCoIP Connection Manager for internal connections For details please see Teradici Arch Published Desktop Installation Guide TER 1211001 For details on how to configure this option see the following topics in the GUI Reference e MC PCoIP Connection Manager Explains how to use the MC to configure a profile that sets the PCoIP Connection Manager session connection type for client devices e AWI Client PCoIP Connection Manager Explains how to use the AWI to configure a client to connect to a published desktop via a PCoIP Connection Manager e OSD PCoIP Connection Manager Explains how to use the OSD to configure a client to connect to a published desktop via a PCoIP Connection Manager PCoIP Connection Manager Auto Logon To configure clients to automatically enter users login details when clients connect to a published desktop use the PCoIP Connection Manager Auto Logon session connection type You need to provide the IP address or DNS name of the PCoIP Connection Manager for this option and a
126. B bridged settings that are configured on the client Erase the device s existing USB bridged settings and replace them with an empty set Select this option if you want to disable all USB bridged settings that are configured on the client Add New Click this link if you want to add a new USB bridged entry to the existing settings that are configured on the client When you click Add New for a USB authorization unauthorization or bridged entry the following screens display respectively TER1206003 Issue 3 307 m TERADICI Add Profile USB Authorization Rule Type Class z Device Class Any z Sub Class Any B Protocol Any z VID hexadecimal D hexadecimal PCoIP Zero Client and Host Administrator Guide USB devices can be authorized by ID or Class This property configures this setting Devices authorized by class require the user to enter Device Class Sub Class and Protocol information Devices authorized by ID require the user to enter Vendor ID and Product ID information This property specifies the device class of the authorized USB device s The drop down menu lists the supported device classes This property specifies the sub class of the authorized USB device s The drop down menu lists the supported sub classes This property specifies the protocol of the authorized USB device s The drop down menu lists the supported protocols This property specifies the vendor ID of the authorized USB device s
127. Client Power Page 00 cece cece cece ee eeeeees 275 Figure 4 80 AWI Teraz Client Power Page 0000 e cece ee eeeeeeee 276 Figure 4 81 MC Host Driver Configuration 00 c cee e cece cece cece 277 Figure 4 82 AWI Host Driver Function Bade eee cece cece cece eeeeee 278 Figure 4 83 MC Event Log Control 279 Figure 4 84 AWI Event Log Page Event Log Selected 281 Figure 4 85 OSD Event Log Page 283 Figure 4 86 MC Peripheral Configuration 2 200222 e cece cece cee eeeeeeeeeeees 284 Figure 4 87 MC IPv6 Configuration 00000 e cece eeeeeeeeees 285 Figure 4 88 AWI IPv6 Dage 287 Figure 4 89 OSD IPv6 Dage 289 Figure 4 90 MC SCEPConfiguration 000 eee cece eee ee eeeeeeeeees 291 Figure 4 91 AWI SCEP Pade 292 Figure 4 92 OSD Teraz SCEP Dage 293 TER1206003 Issue 3 13 Tip TERADIC PCoIP Zero Client and Host Administrator Guide Figure 4 93 MC Display Topology Configuration 22 cece cece eee cece eceeeees 294 Figure 4 94 OSD Terai Display Topology Page 220 ccecee cece cece cee eeecceeeees 298 Figure 4 95 OSD Teraz Display Topology Page 222222222 eee eee eee 300 Figure 4 96 MC Profile OSD Logo Configuration 00 00000022 2c cece cece cece e cece eee 302 Figure 4 97 MC Add OSD Logo Configuration 000 e eee 303 Figure 4 98 AWI Client OSD Logo Upload bage 303 Figure 4 99 MC Profile Firmware Configuration 0000000022 e ce
128. CoIP Management Console User Manual TER0812002 Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Automatically discover other PCoIP devices Enable Discovery v Unlock Figure 4 12 OSD Discovery Page Table 4 16 OSD Discovery Page Parameter Enable Discovery When enabled hosts can be dynamically discovered by SLP management entities TER1206003 Issue 3 110 P a TERADICI 5 6 5 6 1 5 6 2 5 7 5 7 1 PCoIP Zero Client and Host Administrator Guide Configuring SNMP MC Help for SNMP Settings SNMP settings for the Management Console are located on the MC s Network Configuration page Note For more information on using the PCoIP SNMP Agent see Using SNMP with a PCoIP Device User Guide TER0805002 AWI SNMP Settings The SNMP page lets you enable or disable the host or client SNMP agent You can display this page for the host or client from the Configuration gt SNMP menu Note For more information on using the PCoIP SNMP Agent see Using SNMP with a PCoIP Device User Guide TER0805002 SNMP Change the SNMP configuration Enable SNMP M Community Name public Apply Cancel Figure 4 13 AWI SNMP Page Table 4 17 AWI SNMP Page Parameter Enable SNMP When enabled the device enables the PCoIP SNMP agent to respond to SNMP requests Disabling the SNMP agent prevents it from responding to
129. CoIP sessions are listed below For more information about how to optimize these settings for special use cases see Adjusting Session Settings PCoIP Build to Lossless Feature The PCoIP build to lossless feature uses a progressive build process for screen images Under constrained network conditions images are first displayed with reduced quality although this may be imperceptible to users They then build rapidly to a completely lossless state i e identical pixel for pixel display when compared to the host image source The build to lossless feature is enabled by default If users do not require optimal image quality to perform critical functions this feature can be turned off to provide bandwidth savings as explained below e Client to soft host sessions The setting to turn off build to lossless is enabled disabled via the Turn off Build to Lossless feature variable in the Group Policy Editor It applies to the soft host only When set to Disabled or Not Configured the build to lossless feature is turned on When set to Enabled the setting to turn it off becomes active only when the I accept to turn off the Build to Lossless feature option is selected For more information see Knowledge Base support topic 15134 869 on the Teradici support site e Client to host card sessions You can configure a device profile to enable or disable the build to lossless feature from the MC Image page You can enable or disable this feature for a
130. Configuration nection Server Enable View Connection True Server SSL Note This setting only applies to devices with firmware versions prior to 4 0 0 From 4 0 0 on SSL communication is always used Certificate Check Mode Reject the unverifiable connection Secure TER1206003 Issue 3 87 a TERADICI Configuration Category Encryption Configuration OSD Con figuration Time Con figuration Security Configuration TER1206003 Issue 3 Setting Name Certificate Check Lockout Mode Clear Trusted Connection Server Cache Connection Server Cache Mode Connection Server Cache Entry 1 25 Enable Login Username Caching Session Negotiation Secu rity Level T2 Enable AES 128 GCM T2 Enable AES 256 GCM T1 Enable AES 128 GCM T1 Enable Salsa20 256 Round12 Hidden Menu Entries NTP Server Hostname Enable Password Protection Enable Web Interface Enable Hotkey Parameter Reset PCoIP Zero Client and Host Administrator Guide Clear Cache Last servers used Enter the allowed PCoIP Connection Man ager or View Connection Server address es Maximum Compatibility in software or mixed host environments Suite B in hardware only host card environments True True True True in software or mixed host environments False in hardware only host card environments Hide menus as desired lt NTP server address gt Create a password in accordance with the local security policy Tr
131. Configure the USB permissions table Authorized Devices Any Device Class Any Sub Class Any Protocol Remove E new Unauthorized Devices Table is empty Add new Bridged Devices Table is empty Add new Enable EHCI root port only M This feature applies only to VDI sessions Apply Cancel Figure 4 110 AWI Client USB Page TER1206003 Issue 3 313 Panna T TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 100 AWI Client USB Page Parameters Authorized Specify the authorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB authorization by ID or Class s ID The USB device is authorized by its Vendor ID and Product ID e Class The USB device is authorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list Unauthorized Specify the unauthorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB devices to be unauthorized by ID or Class s ID The USB device is unauthorized by its Vendor ID and Product ID e Class The USB device is unauthorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list Bridged PCoIP zero clients locally terminate HID devices when connecting to VMware Devices View virtual desktops However some devices advertise as HID but use differen
132. DID read failure EDID override The display is connected but we are not in session client we are still asserting hotplug and emulating the following displays host Unknown On startup on the host we have not received an EDID request which determines the mode type or have not extracted a set of timing which tells us definitively that we have a cable attached Potential Failures Description EDID read failure There was a failure during our DDC channel read of the display EDID Using a Teradici default EDID EDID override Even though we have not detected a display we are asserting hotplug and emulating that a Teradici default EDID is attached Cable error A duallink conversion cable has been detected on an incorrect port Duallink conversion cables must be connected to the correct pair of DVI ports The primary connector labeled 1 of a conversion cable must be connected to either port 1 or 3 for duallink operation The secondary connector labeled 2 on the duallink conversion cable must be plugged into the correct companion port ie primary port 1 secondary port 2 primary port 3 secondary port 4 Figure 4 138 AWI Host Attached Devices Page Note The above figure shows information for a client with four connected displays If your deployment uses two displays information for only two displays will appear on this page TER1206003 Issue 3 349 ann TERADIC PCoIP Zero Client and Host Administrator Guide Tabl
133. Delete a rule for a device or device group from the list Unauthorized Specify the unauthorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB devices to be unauthorized by ID or Class s ID The USB device is unauthorized by its Vendor ID and Product ID e Class The USB device is unauthorized by Device Class Sub Class and Protocol Remove Delete a rule for a device or device group from the list When you add a new USB authorized or unauthorized entry the following parameters display depending on whether you describe the device by Class or ID Add new class Device Class l any FF Sub Class any 2 Protocol any E Addl Cancel Figure 4 108 Device Class Parameters Add new xp Vendor ID 0o00 Product ID 0o00 Addl Cancel Figure 4 109 Device ID Parameters TER1206003 Issue 3 311 TERADICI PColP Zero Client and Host Administrator Guide Table 4 99 USB Authorized Unauthorized Devices Parameters Add new When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information Device Class This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unauthorize d
134. Guide PCoIP Zero Client PCoIP device status and statistics for the current session There have been 1 failed attempts to log in to the Administrative Web Interface since the last successful login The last failed attempt was at 04 11 2013 19 00 03 UTC Processor TER42140 revision 1 0 512 MB Time Since Boot 0 Days 0 Hours 30 Minutes 7 Seconds PCoIP Device Name PaulB Connection State Connected to VDI host 192 168 63 2 802 1X Authentication Status Disabled Session Encryption Type AES 128 GCM PCoIP Packets Sent Received Lost 44174 40806 0 Bytes Sent Received 5802316 33323340 Round Trip Latency Min Avg Max 1 2 7 2 ms Transmit Bandwidth Min Avg Max Limit 0 32 192 8000 kbps Receive Bandwidth Min Avg Max 0 1920 11320 kbps Pipeline Processing Rate Avg Max Limit 7 30 297 Mpps Endpoint Image Settings In Use Host Initial Image Quality Min Max 50 90 Image Quality Preference 70 Build To Lossless Disabled Maximum Rate Display User Defined Output Process Rate Image Quality 1 24 fps 0 fps Lossy 2 24 fps 6 fps Lossy 3 24 fps 0 fps Perceptually Lossless 4 24 fps 0 fps Perceptually Lossless Figure 2 11 Failed Login Attempt Warning 3 2 6 AWI Menus The AWI has five main menus that link to the various configuration and status pages e Configuration The pages under this menu let you configure the various aspects for the device such as network setti
135. Host SLP Host Discovery PCoIP Connection Manager Teraz Clients Only A PCoIP Connection Manager session is a connection between a Tera2 zero client and a Teradici solution e g the Teradici Arch published desktop solution using the PCoIP Connection Manager as a broker You can configure this session type in basic mode or Auto Logon mode Table 4 19 PCoIP Connection Manager Connections Management Device s Session Connection Options Tool PCoIP Connection Manager PCoIP Connection Manager Auto Logon TER1206003 Issue 3 112 P an TERADICI PColP Zero Client and Host Administrator Guide Management Device s Session Connection Options Tool AWI Client PCoIP Connection Manager PCoIP Connection Manager Auto Logon OSD Client PCoIP Connection Manager PCoIP Connection Manager Auto Logon VMware View Virtual Desktop Connections A VMware View session is a connection between a zero client and a VMware View virtual desktop using VMware View Connection Server as the connection manager also known as the connection broker You can configure this session type in basic mode Auto Logon mode VMware View Kiosk mode and Imprivata OneSign mode Table 4 20 VMware View Connections Management Device s Session Connection Options Tool View Connection Server View Connection Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign View Connection Server View Connectio
136. Host Administrator Guide When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 128 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been dis
137. IP deployment It comprises the following main sections What s New This section explains the new features for each firmware release and contains links to topics that provide more information about these features PCoIP Management Tools This section describes how to access and use the following PCoIP management tools e Management Console MC The MC lets you centrally control and manage the devices in your PCoIP deployment This help system explains how to configure a profile a collection of device configuration settings which you can then assign to a specific PCoIP group a set of one or more hosts or clients The MC is the best tool for medium to large deployments and is often used in conjunction with a connection broker For further details see About the MC e Administrative Web Interface AWI The AWI lets you use an Internet browser to remotely access and configure a specific client or host For further details see About the AWI e On Screen Display OSD The OSD is the graphical user interface GUI embedded within a client It is used to connect the client to a virtual desktop or to a host ina remote workstation It is also used to configure the client and has a subset of the configuration parameters available in the MC and AWI For further details see About the OSD PCoIP Deployment Scenarios This section illustrates and describes the most common ways to deploy the hosts and clients in your PCoIP network Configuration steps
138. MTU size You can access this page from the Options gt Diagnostics gt Ping menu TER1206003 Issue 3 345 B anna T TERADICI PColP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PCoIP Processor Ping Determine if a host is reachable across the network Destination Interval 1 seconds Packet Size 22 bytes Packets Sent Received 0 Stat Stop Close Figure 4 135 OSD Ping Page Table 4 121 Ping Page Parameters IP address or fully qualified domain name FQDN to ping Interval between ping packets Packet Size Size of the ping packet Packets Sent Number of ping packets transmitted Packets Received Number of ping packets received 5 32 Viewing Information AWI OSD 5 32 1 AWI Version Information The Version page lets you view the hardware and firmware version details for a device You can access this page from the Info gt Version menu TER1206003 Issue 3 346 TERADICI PCoIP Zero Client and Host Administrator Guide Version View the hardware and firmware version information MAC Address 00 30 04 0D FE 6D Unique Identifier 00 30 04 0D FE 6D Serial Number 1234567890 Firmware Part Number FW020006 Hardware Version 6292D00C120 4 Firmware Version 4 1 0 Firmware Build ID r4_1 14079 Firmware Build Date Apr 24 2013 21 50 12 PCoIP Processor Family Tera2 PCoIP Processor Revision 1 0 Bootlo
139. Message Filter Show All z OK Caneel Figure 4 39 Advanced Settings Table 4 43 OSD Session Page Parameters Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 212 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected
140. Mouse Page 353 Figure 4 142 OSD Keyboard Page e cece cece ceeceeccceceeeeeees 354 Figure 4 143 OSD Touch Screen Page 355 Figure 4 144 Processor Information on AWI Home Page 0 0222 e eee cece eee 357 Figure 4 145 Processor Family Information on AWI Version Page 358 Figure 4 146 Processor Family Information on OSD Version bade 359 Figure 5 1 DVI and DisplayPort Connectors for 2560x1600 Resolution 370 Figure 5 2 UDP encapsulated ESP Packet Format 000 0002 e eee 372 Figure 5 3 IPsec ESP Packet Format 0000 ccc eee ee cee cece e cece eeeeeeeees 372 TER1206003 Issue 3 15 TERADIC PCoIP Zero Client and Host Administrator Guide Table of Tables Table 2 1 AWI Home Page Statistics 22 000 0 occ ccc eee eccccccececcccccceeeeccececeeeeeees 37 Table 3 1 Supported Resolutions for PCoIP Host Cards and Zero Clients 53 Table 3 2 PCoIP Session Settings 220 0 e cece cece eccecccccccccccuccccccccceeceeees 78 Table 3 3 PCoIP Zero Client Security Settings Checklist 2c cccececeececccceeeeees 87 Table 4 1 Audio Parameters 91 Table 4 2 Network Parameters 2 0 0 0 000 c cece cece e cece cece ee eee cece cece cece ee neceeeneeenenes 92 Table 4 3 Session Parameters 2 00 22 cc ccc cc eee cc cence cece cece ence cence ceeeeeeeeneeeeeaeeees 92 Table 4 4 Audio Parameters 93 Table 4 5 Network Parameters 93 Table 4 6 Session Parameters 94 Tabl
141. NS servers and also requests a domain name option 15 host name option 12 and client fully qualified domain name FQDN When disabled you must set these parameters manually The device s IP address If DHCP is disabled you must set this field to a valid IP address If DHCP is enabled you cannot edit this field The device s subnet mask If DHCP is disabled you must set this field to a valid subnet mask If DHCP is enabled you cannot edit this field Warning It is possible to configure an illegal IP address subnet mask combination e g invalid mask that leaves the device unreachable Take care when setting the subnet mask The device s gateway IP address If DHCP is disabled this field is required If DHCP is enabled you cannot edit this field 97 a TERADIC I PCoIP Zero Client and Host Administrator Guide Primary DNS Server The device s primary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address Secondary DNS Server The device s secondary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address Domain Name The domain named of the host or client e g domain local This field is optional FQDN The fully qualified domain name
142. Network Authentication PCoIP zero clients support 802 1x network device authentication using EAP TLS certificates With 802 1x network authentication all network end devices must be authenticated before they are granted access to the network This is a typical method of device authentication for high security environments providing an additional layer of security beyond username and password credentials See Configuring 802 1x Network Device Authentication in the How To section for instructions on how to configure zero clients for this type of authentication Security Settings Checklist The table below provides a list of zero client security settings that are frequently used in high security deployments Your network administrator or your security advisor must determine whether these settings are appropriate for your own network environment The links in the Configuration Category column below take you to the Management Console page where you can configure the setting for a zero client profile For instructions on how to enable and configure a setting see MC Manage Profiles Page Note Many of these settings can also be configured through the AWI or OSD Zero Client MC Security Settings Table 3 3 PCoIP Zero Client Security Settings Checklist Configuration Setting Name Category Network Enable SNMP Configuration Discovery Enable SLP Discovery Configuration Session Session Connection Type PCoIP Connection Manager or View Con
143. P Zero Client and Host Administrator Guide Maximum MTU Size Lets you configure the Maximum Transfer Unit packet size A smaller MTU may be needed for situations such as VPN tunneling because PCoIP packets cannot be fragmented Set the Maximum MTU Size to a value smaller than the network path MTU for the end to end connection between the host and client The Maximum MTU Size range is 600 to 1500 bytes for all firmware versions Note The default MTU is 1400 for sessions between PCoIP zero clients and PCoIP host cards The default MTU is 1300 for sessions with PCoIP software in the host or client such as VMware View Enable 802 1X Security Enable this field for each of your host cards and zero clients if your network uses 802 1x security to ensure that only authorized devices access the network If enabled configure the Authentication Identity and Client Certificate fields Authentication This field is set to TLS Transport Layer Security and is grayed out TLS is currently the only authentication protocol supported Identity Enter the identity string used to identify your device to the network Client Certificate Click Choose to select the client certificate you want to use for your 802 1x devices The list of certificates that appears includes the certificates uploaded from the Certificate Upload page that contain a private key The certificate you choose from the Network page is linked to the read only Client Certificate field on t
144. P Zero Client and Host Administrator Guide e E USB Devices USB Device Status This section displays the port mode model status device class sub class protocol vendor identification VID and product identification PID of the USB device attached to the client Status options include Not Connected No device is connected Not in Session The device is detected outside of a PCoIP session Not Initialized The device is detected in a PCoIP session but the host controller has not initialized the device Failed Authorization The device is detected in a PCoIP session butis not authorized For more information about USB see AWI Client USB Permissions Locally Connected The device is detected and authorized but locally terminated in a PCoIP session for example a local cursor Connected The device is detected and authorized in a PCoIP session 5 33 Configuring User Settings OSD 5 33 1 OSD Certificate Checking Settings The Certificate page lets users select how the client behaves if it cannot verify a secure connection to the server You can access this page from the Options gt User Settings gt Certificate menu Note If Certificate Check Mode Lockout is enabled from the AWI users will not be able to modify the settings on this page TER1206003 Issue 3 351 ann TERADICI PCoIP Zero Client and Host Administrator Guide Certificate Mouse Keyboard Image Display Topology To
145. PCoIP Zero Client and Host Administrator Guide TER1206003 Issue 3 PColP TERADICI CONNECTED ann TERADIC I PCoIP Zero Client and Host Administrator Guide Teradici Corporation 101 4621 Canada Way Burnaby BC V5G 4X8 Canada aF S p 1 604 451 5800 f 1 604 451 5818 TERADICI www teradici com The information contained in this documentation represents the current view of Teradici Corporation as of the date of publication Because Teradici must respond to changing market conditions it should not be interpreted to be a commitment on the part of Teradici and Teradici cannot guarantee the accuracy of any information presented after the date of publication This documentis for informational purposes only TERADICI MAKES NO WARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS DOCUMENT Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of Teradici Corporation Teradici may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Teradici the
146. Parameters Enable Diagnostic Log Event Log Filter Mode Syslog Server Hostname Syslog Server Port Syslog Facility Number Enhanced Logging Mode When enabled the device will include connection management specific messages in the device s event log Configure the event log filtering mode as terse or verbose Enter the IP address or fully qualified domain name of the syslog server to which the host or client will send event log messages Enter port number of the syslog server Note The default port number value is 514 Enter the facility number for all syslog messages generated by the device To enable enhanced logging mode select an enhanced log category Enhanced logging may be enabled for only one category ata time Mask 5 19 2 AWI Event Log Settings The Event Log page lets you view and clear event log messages from the host or client and set the log filtering mode on the device You can also enable and configure syslog as the logging protocol to use for collecting and reporting events You can access this page for the host or client from the Diagnostics gt Event Log menu TER1206003 Issue 3 280 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Event Log Configure diagnostic logging options Event Log Messages View Clear Event Log Filter Mode Verbose Enable Syslog P Identify Syslog Host By IP address FQDN Syslog Host IP Address TIF IE Syslog Host Po
147. R1206003 Issue 3 53 a S TERADICI PColP Zero Client and Host Administrator Guide P Soft PCoIP Clients PCoIP software clients and optimized clients on existing desktops thin clients iPads tablets cell phones etc Soft PCoIP Hosts APEX 2800 Server Offload Card 7 8 os P Microsoft Published Desktops Using Teradici Arch APEX 2800 Server Offload Card VMware View 4 Virtual Desktops Figure 3 2 PCoIP Software Endpoints 4 2 4 2 1 Connection Prerequisites PCoIP Client Host Card Connections Before connecting a host card and zero client please ensure that the following prerequisites are in place e The host card and zero client have the same firmware versions For information how to upload firmware using the MC see the PCoIP Management Console User Manual TERO0812002 For information on how to assign a firmware file to a profile using the MC see Uploading Firmware For information on how to upload firmware to a single host or client using the AWI see AWI Firmware Upload Settings s The PCoIP host software is installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 If you are using VMware View as a broker View Agent must also be installed on the host PC or workstation e The Host Driver Function is enabled on the host card TER1206003 Issue 3 54 TERADICI PCoIP Zero Client and Host Administrator Guid
148. S device This property is a hexadecimal hexadecimal PID number in the range of 0 FFFF This property specifies the product ID of the bridged USB device This property is a hexadecimal number in the range of 0 FFFF Add cancer Figure 4 106 USB Bridged Add New hexadecimal TER1206003 Issue 3 308 TERADICI PColP Zero Client and Host Administrator Guide Table 4 97 Add Profile USB Add New Parameters Rule Type When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information Device Class This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unauthorize disable any device class Sub Class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available Protocol This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available VID This field is enabled when ID is selected or when you are a
149. SNMP requests and from generating traps It also ensures that the PCoIP SNMP MIB cannot be accessed Community Name Configures the SNMP community name used by the device Configuring a Session Configuring a Session The Session pages on the MC AWI and OSD let you configure how the host or client device connects to or accepts connections from peer devices The available configuration options depend on the session connection type you select TER1206003 Issue 3 111 as TERADICI PCoIP Zero Client and Host Administrator Guide Session Connection Types There are four main session connection types e Direct to Host with option for SLP host discovery e PCoIP Connection Manager with option for Auto Logon e View Connection Server with various options e Connection Management Interface Direct to Host Sessions A Direct to Host session is a direct connection between a zero client and a remote workstation containing a PCoIP host card You can specify a host s DNS name or IP address or you can configure clients to use Service Location Protocol SLP to discover a host You can also configure cllients to automatically reconnect to a host when a session is lost Table 4 18 Direct Session Connections Management Device s Session Connection Options Tool All Direct to Host Direct to Host SLP Host Discovery Direct from Client Client Direct to Host Direct to Host SLP Host Discovery Client Direct to Host Direct to
150. Server 2008 R2 with NPS Network Policy and Access Services VMware View Connection Server A switch with 802 1x support configured TER1206003 Issue 3 361 TERADICI PCoIP Zero Client and Host Administrator Guide 6 4 2 Procedure Overview Configuring 802 1x device authentication entails the following steps 1 SS oe MA d 8 In the Windows 2008 server create a client user In the Certificate Authority CA server export the root CA certificate In the CA server create a certificate template for client authentication From the SSL browser interface for the certificate server issue the client certificate From the machine on which you issued the certificate export the client certificate Using OpenSSL convert the certificate format from pfx to pem In the Windows 2008 server import the client certificate into the client user account From the MC or device s AWI import the certificates Note The instructions in the following sections are based on Windows Server 2008 R2 If you are using a newer version of Windows Server the steps may vary slightly Create a Client User 1 2 3 4 Log in to the Windows 2008 server Click Start gt Administrative Tools gt Server Manager Navigate to Roles gt Active Directory Users and Computers gt Active Directory Users and Computers gt lt domain local gt gt Users Right click Users select New gt User and then follow the wizard Export the Root CA Cer
151. Session Disconnect Hotkey TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed e Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the
152. Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption gt Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All X Custom Session SNI Enable DSCP 7 Enable Transport Congestion Notification Apply Cancel Figure 4 32 AWI Session Connection Type View Connection Server Kiosk Table 4 38 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Username Type Select the type of username that matches the naming you use for the devices on the View Connection Server e Zero Client MAC Select this option to automatically populate the Username field with the MAC address of the zero client Custom Enter the username for the zero client This username has the prefix Custom Username When Custom is selected as the username type enter the value for this component of the custom username This field is limited to 13 characters TER1206003 Issue 3 190 a TERADICI Parameter Password Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide To password protect the virtual machine for the kio
153. Settings 5 33 8 OSD Touch Screen Settings The Touch Screen page lets you configure and calibrate settings for an attached Elo TouchSystems touch screen display See Setting up a Touch Screen Display for more information about installing and configuring this device Note Elo IntelliTouch and Elo AccuTouch are the only Elo TouchSystems touch screens supported You can access this page from the Options gt User Settings gt Touch Screen menu Note The Touch Screen page is only available through the OSD It is not available from the AWI User Settings Certificate Mouse Keyboard Display Topology Touch Screen PS Image Configure the touch screen settings NOTE The settings in this tab are applicable only when a compatible touch capable display has been detected Enable right click on hold 0 Long Short Right click delay Touch screen calibration Start OK Cancel Apply Figure 4 143 OSD Touch Screen Page Table 4 129 OSD Touch Screen Page Parameters Parameter Enable right click on hold TER1206003 Issue 3 Select this checkbox to let users generate a right click when they touch the screen and hold it for a few seconds If disabled right click ing is not supported 355 ar TERADICI Parameter Right click delay Touch screen cal ibration TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Slide the pointer to th
154. Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 198 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuratio
155. Tera2 zero clients with DVI and or DisplayPort ports to support this resolution see DVI and DisplayPort Interfaces You can mix and match any host card with any zero client However when you connect a zero Client to a host card the maximum supported resolutions for any displays attached to the client will equal the most common denominator between the two devices For example if you connect a TERA2140 zero client to a TERA2240 host card you can attach up to four 1920x1200 displays or two 2560x1600 displays However if you connect a TERA2321 zero client to the same host card the options become up to two 1920x1200 displays or one 2560x1600 display PCoIP Software Endpoints A number of software endpoints also support PCoIP such as the following e Teradici PCoIP software clients PCoIP software clients that have been developed by Teradici s VMware View clients and VDI desktops PCoIP desktop virtualization products developed by VMware e Teradici Arch published desktop solution Published desktops that use PCoIP as the remote protocol instead of RDP s PColIP optimized clients Software clients that have been optimized to take advantage of thin client platforms including system on chip SoC processors These clients are developed individually for specific client platforms in order to deliver the best possible combination of features and performance Some examples of PCoIP software endpoints are illustrated in the figure below TE
156. The following administrative access security settings for the AWI are located on the Access page accessed from the Configuration gt Access menu e Disable Management Console Interface e Disable Administrative Web Interface e Force password change on next login OSD Help for Security Settings The following administrative access security settings for the OSD are located on the Access page accessed from the Options gt Configuration gt Access menu e Disable Management Console Interface e Disable Administrative Web Interface e Force password change on next login Configuring Audio Permissions MC Audio Permissions The settings on this page let you configure a profile with the audio parameters to use for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes 268 TER1206003 Issue 3 ann TERADICI PColP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family Property Name Value Description This property enables and disables audio for the Host and Zero Client For audio to function both the Host and Zero Client must set this property equal to true If this F ALL Enable HD Audio lt True False property is false on the Host the audio hardware will not be available for the OS to enumerate 4 Selects the input mode the audi
157. Use OSD Logo For Login Banner O Enable Peer Loss Overlay O Enable Preparing Desktop Overlay O Disconnect Message Filter Show All hi OK Cancel _ Figure 4 49 Advanced Settings Table 4 48 OSD Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Username Select the type of username that matches the naming you use for the devices on the View Connection Server e Zero Client MAC Select this option to automatically populate the Username field with the MAC address of the zero client e Custom Enter the username for the zero client This username has the prefix Custom When Custom is selected as the username type enter the value for this component of the custom username This field is limited to 13 characters Password To password protect the virtual machine for the kiosk enter a password in this field This password must match the one entered for the device in the View Connection Server Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page TER1206003 Issue 3 231 am TERADICH PCoIP Zero Client and Host Adminis
158. User name Password Domain TEAM2800 Login Cancel Copyright c 1998 2012 VMware Inc All rights reserved This product is protected by U S and international copyright laws and patents Figure 2 19 OSD Login Screen with Insecure Warning As an administrator you can use the Options gt User Settings gt VMware View page shown below to prevent users from initiating insecure sessions by configuring the zero client to refuse a connection to a server that cannot be verified TER1206003 Issue 3 45 P an T TERADICI 3 3 3 Using the AWI you can then enable VCS Certificate Check Mode Lockout from the Session View Connection Server page to prevent users from changing this setting VMware View Mouse Keyboard Image Display Topology Touch Screen vmware View Certificate Checking Mode This mode determines how the client proceeds when it cannot verify that your connection to the server is secure It is not recommended that you change this setting unless instructed to do so by your system administrator Never connect to untrusted servers Warn before connecting to untrusted servers Do not verify server identity certificates OK Cancel Apply Figure 2 20 OSD VMware View Page See also For information about how to upload certificates to a profile using the MC see MC Certificate Store Management For information on h
159. Warning Do NOT use this mode with Windows XP 64 or 32 bit operating systems You do not have to enable the 64 bit mode for Linux 64 bit operating systems Linux kernels should be compiled with the latest PCoIP audio CODEC support Note This property requires a device restart after being changed 5 16 2 AWI Tera1 Host Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session TER1206003 Issue 3 269 ann TERADIC I PCoIP Zero Client and Host Administrator Guide For subsequent sessions use the Audio page accessed from the Permissions gt Audio menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes To display the Audio page from the Administrative Web Interface select the Permissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio Note To enable audio please ensure that audio is also enabled on the Client Enable Microsoft Windows Vista Windows 7 64 bit Mode d Important If using Microsoft Windows Vista Windows 7 64 bit Edition this feature must be enabled for audio to function correctly This will select the Line In input If using Microsoft Windows Vista Windows 7 F please ensure you do the following for this feature to function correctly 1 Run regedit 2 Search the registry keys for PinConfigOver
160. When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect When enabled the username text box automatically populates with the last username entered When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page 215 am TERADICH PCoIP Zero Client and Host Administrator Guide Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to
161. You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assista
162. a minimum value of 1 Mbps 246 a TERADICI PColP Zero Client and Host Administrator Guide Device Bandwidth Enter the temporary limit on the network bandwidth during periods of Target congestion When the host or client detects packet loss the device bandwidth is rapidly reduced to this value and then more slowly reduced below it This allows for a more even distribution of bandwidth between users sharing a congested network link Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps Device Bandwidth Floor Enter the minimum bandwidth when congestion is present and bandwidth is required This allows you to optimize performance for a network with understood congestion or packet loss If the bandwidth is not required the bandwidth used drops below the floor When configuring hosts this setting defines the minimum bandwidth from the host to the client e g graphics data When configuring clients it defines the minimum bandwidth from the client to the host e g USB data A setting of 0 configures the PCoIP processor to reduce bandwidth to 1000 Kbps during these network impairments You should have a good understanding of the network topology before setting this to a non zero value Note The firmware implements a slow start algorithm that increases the bandwidth used until the required bandwidth is reached network co
163. a4 Login Username Caching X T Prefer GSC IS a Enable Peer Loss Overlay Enable Preparing Desktop P Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption gt Enabled Session Ciphers R CTRL ALT F12 AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All x Custom Session SNI Enable DSCP P Notification Apply Cancel Figure 4 29 AWI Session Connection Type View Connection Server Table 4 36 AWI Session Page Parameters DNS Na Address Desktop me or IP Enter the VMware View Connection Server s DNS name or IP address Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional TER1206003 Issue 3 177 a TERADICI Parameter Port Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Auto Connect Connection Server Cache Mode Enable Self Help Link Auto Launch If Only One Desktop Login Username Caching TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Select the level of verification performed on the certificate presented by the connection
164. able Build to Lossless field is checked Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than 0 the refresh rate shows as User Defined Input Change Rate The rate of content change from the GPU This includes everything the user is doing such as cursor movement email editing or streaming video Note This option is only available on the host It does not appear on the client Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current lossless state of the attached display e Lossy e Perceptually lossless e Lossless Note When you click the Reset Statistics button on a host Session Statistics or client Session Statistics page the statistics reported in the Home page are also reset 3 2 5 Failed Login Attempt Message As of firmware release 4 1 0 a warning message alerts you if any failed access attempts to the AWI OSD or MC were detected since the last successful login The message provides the date and time of the failed attempt as shown below in the example warning message on the AWI TER1206003 Issue 3 39 Pee TERADIC PCoIP Zero Client and Host Administrator
165. able and are applied to any current sessions TER1206003 Issue 3 255 am TERADICH Parameter Minimum Image Quality Maximum Initial Image Quality Maximum Frame Rate Disable Build to Lossless TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower quality images at a higher frame rate while others need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Reduced to reduce the network bandwidth peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built toa lossless state regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minim
166. abled the client automatically connects with the connection server after startup bypassing the OSD Connect page This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to selecta connection server from a read only list Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a connection server IP address or FQDN to which a user is allowed to connect e lfLast servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled users are automatically connected to their desktop after user credentials are entered 127 am TERADICH Parameter Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 PCoIP Zero Client and
167. ack is enabled and DHCP Static Fallback IP Address fo 10 10 10 lease ion tulle B e The subnet mask to when Static IP Fallback is enabled and DHCP Static Fallback Subnet Mask fo fo o fp lease acquisiti T E OAE AL O AL P ALL CO AL O AL D NL D AL Figure 2 6 Set Properties Page for Network Configuration Note The parameter table for each category has a Description column to explain each parameter These parameters are also explained in the MC sections of the GUI Reference After setting the desired properties the Manage Profiles page expands the categories to show their configuration You can use the expand collapse links to control the display of this information An example of a profile with some of its categories configured is shown below TER1206003 Issue 3 32 anii TERADIC I PCoIP Zero Client and Host Administrator Guide Manage Profiles Backto Profile List Set Properties Example Profile Return to Previous Page Description Last Updated 2012 08 22 10 47 40 PDT Expand Categories With Set Values Collapse All indicates that the property requires a device restart after being changed Network Configuration Family Property Name Value Description When this property is true the Host or Zero Client will contact a DHCP ALL Enable DHCP False A a peopel is false Edit Properties _ Discovery Configuration Session Configuration __ Encryption Configuration B
168. ackets Statistics Round Trip Latency Bandwidth Statistics Pipeline Processing Rate Endpoint Image Settings In Use Initial Image Quality TER1206003 Issue 3 The current or last state of the PCoIP session Values include the following Asleep Canceling Connected Connection Pending Disconnected Waking Indicates whether 802 1x authentication is enabled or disabled on the device PC OIP Packets Sent The total number of PCoIP packets sent in the current last session PC OIP Packets Received The total number of PCoIP packets received in the current last session PC OIP Packets Lost The total number of PCoIP packets lost in the current last session Bytes Sent The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor How much image data is currently being processed by the image engine in megapixels per se
169. ader Version 1 3 0 Bootloader Build ID r4_1 14036 Bootloader Build Date Apr 4 2013 15 48 06 Figure 4 136 AWI Version Page Table 4 122 AWI Version Page Parameters VPD Information Vital Product Data Information provisioned by the factory to uniquely identify each host or client MAC Address Host client unique MAC address Unique Identifier Host client unique identifier Serial Number Host client unique serial number Firmware Part Number Part number of the current firmware Hardware Version Host client hardware version number Firmware Information This information reflects the current firmware details e Firmware Version Version of the current firmware e Firmware Build ID Revision code of the current firmware e Firmware Build Date Build date for the current firmware PCoIP Processor This information provides details about the PCoIP processor Information e PColP Processor Family The processor family Tera1 or Tera2 e PColP Processor Revision The silicon revision of the PCoIP processor Revision B of the silicon is denoted by a 1 0 Bootloader Information This information reflects the current firmware bootloader details e Boatloader Version Version of the current bootloader e Bootloader Build ID Revision code of the current bootloader e Bootloader Build Date Build date of the current bootloader TER1206003 Issue 3 347 a TERADIC I PCoIP Zero Client and Host Administrator Guide 5 32
170. adici support site When enabled configures the host to wake up from sleep mode when the user sends Wake on LAN magic packets to the host by pressing the client s remote PC button or clicking the OSD Connect button on the OSD Connect window 274 TERADICI PCoIP Zero Client and Host Administrator Guide 5 17 3 AWI Tera1 Client Power Settings The Power page lets you configure timeout and power settings for the client You can access this page from the Configuration gt Power menu Power Change the power settings Screen Saver Timeout 1300 Seconds 0 disabled Remote Host Power Control Soft and Hard Power off Apply Cancel Figure 4 79 AWI Terai Client Power Page Table 4 75 AWI Tera1 Client Power Page Parameters Screen Saver Timeout Configure the screen saver timeout with the number of seconds to wait 10 to 9999 after a period of inactivity before the attached displays are put into low power mode A setting of 0 seconds disables the screen saver Remote Host Power Configure the functionality of the client s remote PC button Control The host is commanded to perform a soft power off i e to go into sleep mode when the client s remote PC button is pressed for less than four seconds and soft power off is enabled The host is commanded to perform a hard power off i e to shut down when the client s remote PC button is pressed for more than four seconds and hard power off is enabled Sele
171. after a period of inactivity before the attached displays are put into low power mode A setting of 0 seconds disables the screen saver Hidden Menu Entries Select the items that you do not want to appear on the OSD local GUI You can hide a single menu item the entire Options menu or all menus Note This property requires a device restart after being changed 5 11 2 AWI Client Help for OSD Settings The OSD screen saver timeout setting is located on the Configuration gt Power page for the following clients e Tera2 zero client Power page e Teral zero client Power page 5 11 3 OSD OSD Settings The settings on this page let you set the monitor screen saver timeout for the local OSD You can display this page from the Options gt Configuration gt OSD menu TER1206003 Issue 3 251 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language Display Reset Change the settings of the On Screen Display Screen Saver Timeout 300 Seconds 0 disabled Cancel Figure 4 61 OSD OSD Page Table 4 58 OSD OSD Parameters Screen Saver Timeout Configure the screen saver timeout with the number of seconds to wait 10 to 9999 after a period of inactivity before the attached dis plays are put into low power mode A setting of 0 seconds disables the screen saver 5 12 Configuring Image Quality 5 12
172. always enabled 121 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Enable Auto Connect Connection Server Cache Mode Connection Server Cache Entry 1 to 25 Self Help Link Mode TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page This field determines whether a connection server is dynamically added to the Serve
173. am Alignment Select how you want displays aligned when they are different sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes TER1206003 Issue 3 296 a TERADIC I PCoIP Zero Client and Host Administrator Guide Primary Configure which video port on the zero client that you want as the primary port Note The display that is conn
174. ame Password Domain Advanced Unlock OK Cancel Apply Figure 4 46 OSD Session Connection Type View Connection Server Auto Logon TER1206003 Issue 3 226 P an TERADICI Desktop Enable Pe Disconnec vmware Horizon View Client Configure the advanced View Connection Server settings for the device Auto Launch If Only One Desktop go Use OSD Logo For Login Banner O Enable Preparing Desktop Overlay O PCoIP Zero Client and Host Administrator Guide Name to Select Port Leave blank for default Auto Connect O Always connect to this server at startup er Loss Overlay O t Message Filter Show All Figure 4 47 Advanced Settings Table 4 47 OSD Session Page Parameters Parameter DNS Name or IP Address User name Password Desktop Name to Select Auto Connect TER1206003 Issue 3 Enter the VMware View Connection Server s DNS name or IP address Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to commun
175. an also enable and configure syslog as the logging protocol to use for collecting and reporting events Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device ae Profile Family Property Name Value Description When this property is true the Host or Zero Client will include ALL Enable Diagnostic Log True False connection management specific messages in the device s event og Event Log Filter Mode terse logging This property configures the event log filtering mode This property identifies the Syslog server the Host or Zero Client will Syslog Server Hostname send event log messages to This property can be entered as either an IP address or a Fully Qualified Domain Name This property confi the mber of the Syslog The Syslog Server Port l 0 65535 aE Ci of Ss casei coals BUA aya 0 23 This property configures the facility number for all Syslog messages Syslog Facility Number generated by the PCoIP device Enhanced Logging Mode Mask Enhanced logging disabled E raned baying mode carte arabed ata ene ye sel con indicates that the property requires a device restart after being changed Figure 4 83 MC Event Log Control TER1206003 Issue 3 279 Panna T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 79 MC Event Log Control
176. anager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the MC to configure a profile to automatically enter users login details when a PCoIP Connection Manager is used to connect clients to a Teradici solution such as the Teradici Arch published desktop solution This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 148 P an TERADICI Set Properties Setin Device Profile Family Vv Property Name Session Connection Type PCoIP Connection Manager Server Address Auto Logon Username Auto Logon Password Auto Logon Domain PCoIP Zero Client and Host Administrator Guide Value PCoIP Connection Manager Auto Logon m m m Description This setting controls how the PCoIP device initiates and receives PCoIP sessions In a PCoIP Manager Server environment this property sets the URI of the PCoIP Connection Manager Server Specifies the Auto Logon usemame When Auto Logon is enabled this is the usemame sent to the WDM server Specifies the Auto Logon password When Auto Logon is enabled this is the password sent to the VDM server Specifies the Auto Logon domain When Auto Logon is enabled this is the do
177. and the consolidated list is used e Ifthe host does not have permissions programmed the client s permissions are used The factory defaults have no USB permissions configured on the host The factory defaults for the client USB permissions are any any any that is authorized USB devices Depending on the host implementation for example hardware PCoIP host or software PCoIP host you can configure the USB permissions as required on the client and or host The host USB permissions are only updated at the start of a PCoIP session They are authorized in the following order of priority from highest to lowest e Unauthorized Vendor ID Product ID e Authorized Vendor ID Product ID e Unauthorized Device Class Sub Class Protocol e Authorized Device Class Sub Class Protocol USB Configure the USB permissions table Authorized Devices Table is empty Add new Unauthorized Devices Table is empty Add new apply Cancel Figure 4 107 AWI Host USB Page TER1206003 Issue 3 310 Bann T TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 98 AWI Host USB Page Parameters Authorized Specify the authorized USB devices for the device Devices Add New add a new device or device group to the list This allows USB authorization by ID or Class s ID The USB device is authorized by its Vendor ID and Product ID e Class The USB device is authorized by Device Class Sub Class and Protocol Remove
178. andled by the USB ports the following overlay appears with the message USB over current notice This overlay remains until USB devices are removed to meet the current handling of the USB ports v USB over current notice Figure 2 28 USB Over Current Notice Overlay TER1206003 Issue 3 49 TERADICI PCoIP Zero Client and Host Administrator Guide USB Device Not Supported Behind a High speed Hub Overlay Some USB devices cannot be connected through a high speed USB 2 0 hub and should instead be connected directly to the zero client or through a full speed USB 1 1 hub If such a device is connected to the zero client through a high speed hub the following overlay appears with the message USB device not supported behind high speed hub This overlay lasts for approximately five seconds USB device not supported behind a high speed hub Figure 2 29 USB Device Not Supported Behind a High speed Hub Overlay Resolution Not Supported Overlay If the resolution of a monitor connected to the client cannot be supported by the host the monitor is set to its default resolution and the following overlay appears with the message Resolution not supported BB Resolution not supported Figure 2 30 Resolution Not Supported Overlay Video Source Overlays Improper connection of the host video source is denoted by two possible overlays These overlays appear for approximately five minutes The monitor is put into sleep mode app
179. andwidth Configuration _ Language Configuration Family Property Name Value Description gt 9 This property configures the language of the OSD The drop down menu lists ALL Language 9 English a lang Edit Properties Family Property Name Value Edit Properties Image Configuration Monitor Emulation Configuration _ Time Configuration Family Property Name Value Description This property identifies the Network Time Protocol NTP server the NTP Server Host or Zero Client will contact to determine the current time This ALL Hostname 10 64 224 50 property can be entered as either an IP address or a Fully Qualified Domain Name When this property is true the Host or Zero Client adjusts the current ALL Enable DST True pan on dayfight savings ALL Los gmt_minus_0800_pacific_time as pes eee Edit Properties Security Configuration Power Permissions Host Driver Configuration Event Log Control Family Property Name Value Description This property identifies the Syslog server the Host or Zero Client will send ALL Syslog Server 40 64 16 104 event log messages to This property can be entered as either an IP Hostname address or a Fully Qualified Domain Name Edit Properties Peripheral Configuration Figure 2 7 MC Manage Profiles Page Configured TER1206003 Issue 3 33 TERADICI PColP Zero Client and Host Administrator Guide 3 2 3 2 1 3 2 2 The GUI Refe
180. ansport congestion notification to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header These settings are available at the bottom of the Advanced Options section on all Session pages The maximum size for certificates has been increased in this release From the A WI the maximum certificate size you can upload to a zero client or host card is now 10 239 bytes up from 6 143 bytes From the MC the maximum certificate size you can upload TER1206003 Issue 3 21 TERADICI PColP Zero Client and Host Administrator Guide to a profile is now 8 176 up from 6 143 bytes You can upload up to 16 certificates per device as long as the maximum storage space of 98 112 bytes is not exceeded Note that if SCEP is enabled you can only upload a maximum of 14 additional certificates since the SCEP server always installs two certificates in a device e The zero client and host card Power pages have been moved from the AWI Permissions menu to the Configuration menu and have the following new settings e For zero clients you can now configure a screen saver timeout to put attached displays in low power mode after a specified period of inactivity For Tera2 zero clients that support powering off you can configure an auto power off timeout to power down the client after a period of inactivity when users are not in session The MC Power page also has the ne
181. appear 216 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configurat
182. arameters Parameter View Connection Server Address Use Kiosk Custom Username Kiosk Mode Custom Username Kiosk Mode Password Server Port Enable View Connection Server SSL TER1206003 Issue 3 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server When enabled the login name is presented as Custom lt XXX gt where XXX is the value of the Kiosk Mode Custom Username When disabled clients use the MAC based username of the form CM AA BB CC DD EE FF When Use Kiosk Custom Username is configured to use a custom username of the form Custom lt XXxX gt enter the value for the XXX component This field is limited to 13 characters Enter the password to use to access a virtual desktop in Kiosk mode Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is always enabled 131 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Clear Trusted Connection Server Cache Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable
183. arning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator f
184. ation error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 225 Bann T TERADICI PColP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 27 OSD View Connection Server Auto Logon Session Settings Select the View Connection Server Auto Logon session connection type from the Options gt Configuration gt Session page to configure a client to automatically enter a user s login details when a VMware View Connection Server is used to connect to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SGER Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type View Connection Server Auto Logon DNS Name or IP Address User n
185. ator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator
186. atus Device Class SubClass Protocol Serial VID PID Internal External 1F00 Root3 OHCI USB Optical Mouse Locally Connected 00 00 00 S 046D CO5A_ External 2001 Root1 OHCI USB Keyboard Locally Connected 00 00 00 QASD C External 2102 RootO OHCI Elo TouchSystems Locally Connected 00 00 00 20E38185 External 2700 IntelliTouch r USB Touchmonitor Interface 5 From the Permissions menu click USB to display the USB page 6 Inthe Bridged Devices area click Add New USB Configure the USB permissions table Authorized Devices Any Device Class Any Sub Class Any Protocol Remove Add new Unauthorized Devices Table is empty Add new Bridged Devices Table is empty Vendor ID 10257 Product ID 0020 Add Cancel Enter the Vendor ID and Product ID for the touch screen and then click Apply 8 Restart the zero client session Install the touch screen driver from Elo TouchSystems See the Elo TouchSystems documentation for installation and calibration instructions 6 5 3 Configuring the Zero Client to Automatically Log into a Host Brokered by a Connection Manager To make logging into the touch screen device easier you can configure auto logon to bypass the keyboard when using a broker as a connection manager If you choose to set this up users simply need to touch Connect at the Login window instead of also having to enter their login credentials 1 Log into the AWI for the zero client 2 From the Config
187. avoid accidental uploads Note It s important to ensure that both the host and client have the same firmware release See Uploading Firmware in the How To section for information on how to use the AWI to upload a firmware release to a zero client or host Configuring USB Permissions MC USB Permissions The Profile Zero Client USB sections are located towards the bottom of the Manage Profiles page on the Management Console These sections let you configure a profile to retain the USB settings that are configured on clients to disable the settings or to add to them Note USB Enhanced Host Controller Interface EHCI mode is configured in the Management Console on the MC Peripheral Configuration page Profile Zero Client USB Authorization Supported Device Family ALL Do not erase the device s existing USB authorizations Erase the device s existing USB authorizations and replace them with an empty set Add New Profile Zero Client USB Unauthorization Supported Device Family ALL Do not erase the device s existing USB unauthorizations C Erase the device s existing USB unauthorizations and replace them with an empty set Add New Profile Zero Client USB Bridged Supported Device Family ALL Do not erase the device s existing USB bridged settings C Erase the device s existing USB bridged settings and replace them with an empty set Add New Figure 4 103 MC Profile Zero Client USB Configuration
188. ay s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear TER1206003 Issue 3 203 Bann T TERADICH Parameter Enable Session Disconnect Hotkey Enable Event Log Notification Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details When enabled the client sends the contents of its eventlog to the connection management server Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and s
189. because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT admini
190. bsite at http www teradici com For a list of all the host cards and zero clients supported in this firmware release see PCoIP Host Cards and Zero Clients Note For the Teral processor family please use the firmware 4 0 2 release What s New in Firmware 4 0 2 The Teradici firmware 4 0 2 release provides the following features and enhancements e Processor family information You can now display information about the processor family and chipset in your device a number of ways For details see Displaying Processor Information e Display topology configuration enhancements To support the new Tera2 display capabilities the Display Topology Configuration page on the Management Console MC and the Display Topology settings on the On Screen Display OSD now let you configure layout alignment and resolution properties for dual display and quad display topologies e Preferred resolution override enhancements In this release an expanded list of default resolutions is included when you configure a zero client to advertise default Extended Display Identification Data EDID information to the graphics processing unit GPU in a host workstation For Tera2 clients you can now configure preferred default resolutions for up to four displays For details see OSD Tera2 Display Settings e Expanded list of test display resolutions The Display page on the Administrator Web Interface A WI now contains an expanded list of display resolut
191. can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 23 OSD Direct to Host SLP Host Discovery Session Settings Select the Direct to Host SLP Host Discovery session connection type from the Options gt Configuration gt Session page to configure a client to connect directly to a host and to use Service Location Protocol SLP to discover the host automatically Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the connection to a peer device Connection Type Direct to Host SLP Host Discovery Note this connection type will enable SLP discovery on this Zero Client Advanced Apply Cancel Figure 4 38 OSD Session Connection Type Direct to Host SLP Host Discovery TER1206003 Issue 3 211 B anna T TERADICH PCoIP Zero Client and Host Administrator Guide Advanced Settings Enable Auto Reconnect Gj Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect
192. card is tapped on the reader When selected this option uses the proximity card setting that has been configured outside of the zero client This feature is available from the AWI View Connection Server Imprivata OneSign Session page Pre session Reader Beep field or you can configure a profile for zero clients with this feature from the MC View Connection Server Imprivata OneSign Session page Proximity Reader Beep Mode field 2 1 3 Workstation specific e You can now configure host wake options from the OSD Direct to Host Session page Previously this feature was only available on the AWI and MC TER1206003 Issue 3 22 TERADICI PColP Zero Client and Host Administrator Guide 2 2 2 3 e Local termination of keyboards and mice behind USB hubs is now supported provided all devices attached to USB hub are HID keyboards and mice What s New in Firmware 4 0 3 The Teradici firmware 4 0 3 release supports the new Tera2 processor family to deliver enhanced display capabilities imaging performance memory power management and other important functions For example the TERA2140 zero client can support up to four displays DVI D or DisplayPort and can perform image encoding at speeds of up to 300 million pixels per second Mpps for remote workstations and 50 Mpps for virtual desktops For complete product details on second generation PCoIP zero clients and host cards containing these new Tera2 processors see the Teradici we
193. ce cece 251 Table 4 58 OSD OSD Parameters 252 Table 4 59 MC Image Configuration Parameters 000022 c cece cece cece cece ee eee 253 Table 4 60 AWI Host Image Page Parameters e cece cece cece cece cess 255 Table 4 61 AWI Client Image Page Parameters 000000 c cece cece cece cece eeee 257 Table 4 62 OSD Image Page Parameters 0 0000022 c cece cece cece cece cece cece eeeeeeees 259 Table 4 63 MC Monitor Parameters 22222200000 eee 260 TER1206003 Issue 3 17 TERADICI PColP Zero Client and Host Administrator Guide Table 4 64 AWI Tera Host Monitor Parameters 22222000000 e eee eee 262 Table 4 65 AWI Teraz Host Monitor Parameters _ 22222220000 263 Table 4 66 MC Time Configuration Parameters 1 00 0 0 0000222 cece eee cece cece ee eeeeeeeeeeeee 264 Table 4 67 AWI Time Page Parameters 000000002 c cece cece cece ccc cece cece eeeeeeees 266 Table 4 68 MC Security Configuration Parameters eee cece e cece ee 267 Table 4 69 MC Audio Permissions Parameters 269 Table 4 70 AWI Tera Host Audio Page Parameters cece eee cece e eee 270 Table 4 71 AWI Teraz Host Audio Page Parameters eee eee eee eee ee 271 Table 4 72 AWI Client Audio Page Parameters 000 eee eee cece cece cece 272 Table 4 73 MC Power Permissions Parameters 222020022222 e cece eee eee ee 273 Table 4 74 AWI Teraz Host Power Page Parameters 0000000 cee cece cece eee 274 Table 4 75 AWI Te
194. ce cece cece cece cece cece 304 Figure 4 100 MC Link to Imported Firmware cece cece e cece cece eeeeees 304 Figure 4 101 MC Link to Imported Firmware Configured 22222 e eee eee eee eee 305 Figure 4 102 AWI Firmware Upload Page c cece ceeeeeeeeeceeees 305 Figure 4 103 MC Profile Zero Client USB Configuration eee eee eee 306 Figure 4 104 USB Authorization Add New 0c eee cece e cece cece eeeeees 308 Figure 4 105 USB Unauthorization Add NeW 308 Figure 4 106 USB Bridged Add New 0 2 22 eee eee cece cece cece cece cece cece ee eeeeeees 308 Figure 4 107 AWI Host USB Page 310 Figure 4 108 Device Class Parameters 311 Figure 4 109 Device ID Parameters 311 Figure 4 110 AWI Client USB pade 313 Figure 4 111 Device Class Parameters 315 Figure 4 112 Device ID Parameters 315 Figure 4 113 USB Bridged Parameters e cece eee ecececceceeeeeees 316 Figure 4 114 MC Certificate Store Configuration 000 eee eee cece eee 317 Figure 4 115 MC Add Certificate to Store 317 Figure 4 116 MC Certificate Ste 318 Figure 4 117 AWI Certificate Upload Page 2 2 2 2 c cece cece cece cece cece cece cece cece 319 Figure 4 118 OSD Tera Display Page 002222 c cece cece cece cece cece ccc cece cece eee 321 Figure 4 119 OSD Teraz Display Dage 324 Figure 4 120 OSD Tera Display Page 22 022 c cece cece cece cece cece cece cece ce eeeeees 327 Figure
195. cece ce cee cee cece cee cee eeeeeeee 108 5 5 3 OSD Discovery Settings 0 0 02 ce cee cee cee cee cece eee eeeeeeee 110 5 6 C nfig nng SNMP ox sce a aa bowen Padded eevee ee kweeblos Se H ole AR 0 Ra A does eas 111 5 6 1 MC Help for SNMP Settings L e cee cece eeeeee 111 5 6 2 AWESNMP SettingS a ad a 2 SH e 6 Ea RR E E ded a eE a aa 111 5 7 Configuring a Session cece cece ee ee cee cee cece eee cee ceeeeeeees 111 5 721 Configuring a Session a a eased ied Soe taco ete des Paid NR see Eden 111 5 7 2 MC Direct to Host Session Settings 0202 eee cece cee cee cee eee eeee 114 5 7 3 MC Direct to Host Session SLP Host Discovery Settings 22200 117 5 7 4 MC View Connection Server Session Settings L L L cece eee 120 5 7 5 MC View Connection Server Auto Logon Session Settings L 125 5 7 6 MC View Connection Server Kiosk Session Settings L L L 02222 e eee 130 5 7 7 MC View Connection Server Imprivata OneSign Session Settings 2 134 5 7 8 MC Connection Management Interface Settings 0000000 022 e eee eee eee eee 139 5 7 9 MC PCoIP Connection Manager Session Settings e L eee eee cece ceeccceceeecees 143 5 7 10 MC PCoIP Connection Manager Auto Logon Session Settings 2 2 2 22 2 148 5 7 11 AWI Host Direct from Client Session Settings L 153 5 7 12 AWI Client Direct to Host Session Settings 2000s
196. client from the Configuration gt Bandwidth menu The parameters on this page are applied immediately after you click Apply TER1206003 Issue 3 245 ann TERADICH PCoIP Zero Client and Host Administrator Guide Bandwidth Configure the device bandwidth limit target and floor Device Bandwidth Limit 90000 kbps 0 no limit Device Bandwidth Target fo kbps 0 disabled Device Bandwidth Floor 0 kbps 0 use default of 1000 kbps apply Cancel Figure 4 56 AWI Bandwidth Page Table 4 53 AWI Bandwidth Parameters Parameter Device Bandwidth Limit TER1206003 Issue 3 Enter the maximum bandwidth peak for hosts or clients When configuring hosts this setting defines the bandwidth from the host to the client e g graphics data When configuring clients it defines the bandwidth from the client to the host e g USB data The usable range of the device bandwidth is 1000 to 220000 Kbps The PCoIP processor only uses the required bandwidth up to the Device Bandwidth Limit maximum and dynamically adjusts the bandwidth in response to network congestion Setting this field to 0 configures the PCoIP processor to use the maximum rate available in the network at any time We recommend setting this field to the limit of the network connected to the client and host Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with
197. client user you created in Create a Client User e g ZeroClient mydomain local c Inthe Additional Options section set the Request Format to PKCS10 d If desired enter a name in the Friendly Name field e Click Submit and then Yes at the pop up window f Atthe Certificate Issued window click Install this certificate Export the Client Certificate 1 ge oe From the machine on which you issued the certificate open a Microsoft Management Console window e g enter mmc exe in the Start menu search field From the console window select File gt Add Remove Snap in Add the Certificates snap in selecting My user account Click Finish and then OK to close the Add or Remove Snap ins dialog Select Certificates Current User gt Personal gt Certificates TER1206003 Issue 3 363 TERADICI PCoIP Zero Client and Host Administrator Guide 6 In the right panel right click the certificate and then select All Tasks gt Export 7 Follow the wizard to export the certificate a Click Yes export the private key Select Personal Information Exchange PKCS 12 PFX Enter a password for the certificate ao Click Browse specify a name and location for the certificate and then click Save e Click Finish and then OK 8 Repeat steps 5 to 7 again to export the zero client certificate but this time without the private key No do not export the private key selecting the DER encoded binary X 509 CER format i
198. cond Displays if the image settings being used are configured within the client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device The minimum and maximum quality setting is taken from the Image page for the device 339 TERADICI PColP Zero Client and Host Administrator Guide Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother versus a sharper image Build to Lossless Options that may appear in this field include the following Enabled The Disable Build to Lossless field on the Image page is unchecked Disabled The Disable Build to Lossless field is checked Reset Statistics Click this button to reset the statistic information on this page Note The Reset Statistics button also resets the statistics reported in the Home page Display The port number for the display Maximum Rate This column shows the refresh rate of the attached display If the Maximum Rate field on the Image page is set to 0 i e there is no limit the maximum rate is taken from the monitor s refresh rate If the Maximum Rate field on the Image page is set to a value greater than 0 the refresh rate shows as User Defined Output Process Rate The frame rate currently being sent from the image engine on the host to the client Image Quality Shows the current
199. connected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been d
200. consider the following e Graphic intensity of the typical user e g forms pages or 3D viewer e Importance of image quality to user e g administrative worker or artist e Amount of interactivity vs static viewing e Degree of increased bandwidth that may be necessary to satisfy more demanding users The following are some typical minimum bandwidth metrics for simultaneous access for office productivity users using virtual desktops Please use these metrics only as a starting point for more detailed bandwidth planning and testing In general plan for less than an 80 network utilization on the link TER1206003 Issue 3 80 a TERADICI PCoIP Zero Client and Host Administrator Guide e Average bandwidth 100 to 150 Kbps for typical office applications no video or 3D graphics and default Windows and VMware settings e Optimized average bandwidth 50 to 100 Kbps for typical office applications no video or 3D graphics with Windows desktop optimization and PCoIP session optimization e Average bandwidth enhanced 400 to 600 Kbps for typical office applications plus multiple monitors 3D and default Windows and VMware settings e Peak bandwidth 500 Kbps to 1 Mbps minimum peak bandwidth to provide headroom for bursts of display changes In general you can size your network using the average bandwidth but you also need to consider peak bandwidth to accommodate bursts of imaging traffic associated with large screen changes e Vi
201. contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 162 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Sho
202. covery e Hosts and clients automatically advertise themselves to a connection broker without requiring prior knowledge of its location in the network The host or client tries to download and use the DNS SRV record from the DNS server For more information about this discovery mechanism see the PCoIP Management Console User Manual TERO812002 Note This property requires a device restart after being changed DNS SRV Discovery Configures the amount of delay time in seconds between the DNS Delay SRV discovery attempts for connection brokers and the Management Console DNS SRV discovery continues periodically until the device successfully contacts a connection management server AWI Discovery Settings The settings on this page let you enable management entities to discover hosts and clients dynamically in the PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems You can display this page for the host or client from the Configuration gt Discovery menu Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic between subnets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Op
203. ct from the following options Power off not permitted Users cannot shut down the host or put itin sleep mode Soft Power off only Users can put the host in sleep mode but not shut it down Hard Power off only Users can shut down the host but not put it in sleep mode Soft and Hard Power off Users can put the host in sleep mode and shut it down 5 17 4 AWI Tera2 Client Power Permissions The Power page lets you configure timeout and power settings for the client You can access this page from the Configuration gt Power menu TER1206003 Issue 3 275 a TERADICI PCoIP Zero Client and Host Administrator Guide Power Change the power settings Remote Host Power Control Hard Power off only fd Power On After Power Loss P Screen Saver Timeout 0 Seconds 0 disabled Auto Power Off Timeout 0 Seconds 0 disabled Enable Wake on USB P Enable Wake on LaN P Apply Cancel Figure 4 80 AWI Tera2 Client Power Page Table 4 76 AWI Tera2 Client Power Page Parameters Parameter Screen Saver Timeout Auto Power Off Timeout Remote Host Power Control Power On After Power Loss Enable Wake on USB Enable Wake on LAN TER1206003 Issue 3 Configure the screen saver timeout with the number of seconds to wait 10 to 9999 after a period of inactivity before the attached displays are putinto low power mode A setting of 0 seconds disables the screen saver Configure the number
204. ct page when users use a VMware View Connection Server to connect to a virtual desktop For details see MC View Connection Server Session Settings e Imprivata OneSign configuration enhancements New parameters on the View Connection Server Imprivata OneSign page allow you to configure a OneSign server desktop name When the desktop pool list includes a pool with this name the zero client will start a session with this desktop You can configure a profile with this option from the MC View Connection Server Imprivata OneSign page or you can configure a specific zero client from the AWI Client view Connection Server Imprivata Onesign page or OSD View Connection Server Imprivata Onesign page s Online help for administrators PCoIP zero client and host card administrator documentation is now delivered as online help in this release with a full GUI Reference that includes how to configure device firmware using three PCoIP administrator tools the MC the AWI and the OSD It also contains topics for common PCoIP device deployment scenarios providing illustrations descriptions and links to configuration details for each one 2 4 What s New in Firmware 4 0 0 The Teradici firmware 4 0 0 release provides the following features and enhancements e Security enhancement when connecting to VMware View Connection server New VCS Certificate Check Mode options allow users to configure the client to reject warn or allow an unverifiabl
205. ct this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled clears the trusted connection server cache When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear
206. ction State field e Connect If the connection state is Disconnected click this button to initiate a PCoIP session between the client and its peer device lf the connection state is Connection Pending or Connected this button is disabled Disconnect If the connection state is Connected or Connection Pending click this button to end the PCoIP session for the device If the connection state is Disconnected this button is disabled Peer IP Address Displays the IP address for the peer device When notin session this field is blank Peer MAC Address Peer MAC Address Displays the MAC address of the peer device When not in session this field is blank 5 31 5 AWI Host Session Statistics Settings The Session Statistics page lets you view current statistics when a session is active If a session is not active the statistics from the last session will display You can view this page from the Diagnostics gt Session Statistics menu TER1206003 Issue 3 334 ann TERADIC PCoIP Zero Client and Host Administrator Guide Session Statistics View statistics for the current session Connection State Connected to TERA2140 client 192 168 54 133 802 1X Authentication Status Disabled PCoIP Packets Sent Received Lost 42885 28458 0 Bytes Sent Received 19081850 3629012 Round Trip Latency Min Avg Max 2 2 5ms Transmit Bandwidth Min Avg Max Limit 8 1240 5784 11568 kbps Receive Bandwidth Min Avg Max 0 23
207. curity Server e Pair the View Security Server with the View Connection Server e Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes e Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses 3 On your firewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 4 From the zero client s AWI e Configure the View Connection Server session connection type and enter the DNS name or external IP address of the View Security Server 5 Start a PCoIP session 6 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site TER1206003 Issue 3 69 ann TERADICI PCoIP Zero Client and Host Administrator Guide e PColIP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 4 5 6 Remote Zero Client to Virtual Desktop via View Security Server The figure below shows a PCoIP session between a zero client and a virtual desktop over a WAN using a View Security Server and View Connection Server pair t
208. d because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration
209. d domain name FQDN When disabled you must set these parameters manually The device s IP address If DHCP is disabled you must set this field to a valid IP address If DHCP is enabled you cannot edit this field The device s subnet mask If DHCP is disabled you must set this field to a valid subnet mask If DHCP is enabled you cannot edit this field Warning It is possible to configure an illegal IP address subnet mask combination e g invalid mask that leaves the device unreachable Take care when setting the subnet mask The device s gateway IP address If DHCP is disabled this field is required If DHCP is enabled you cannot edit this field 100 a TERADICI PCoIP Zero Client and Host Administrator Guide Primary DNS Server Secondary DNS Server Domain Name Ethernet Mode Enable 802 1X Security Authentication Identity TER1206003 Issue 3 The device s primary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address The device s secondary DNS IP address This field is optional If the DNS server IP address is configured when using a connection manager the connection manager address may be set as an FQDN instead of an IP address The domain named of the host or client e g domain local This field is optional The fully qualified domain name for
210. d expires When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 11 AWI Host Direct from Client Session Settings Select the Direct from Client session connection type from the Configuration gt Session page to configure the host to connect directly to a client Session Configure the connection to a device Session Connection Type Direct from Client E Hide Advanced Options Accept Any Peer D Peer MAC Address foo fo o4 fon fro fea Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption 2 Enabled Session Ciphers Enable DSCP M Enable Transport Congestion Notification AES 256 GCM M AES 128 GCM M Apply Cancel Figure 4 23 AWI Session Connection Type Direct from Client TER1206003 Issue 3 153 Tip TERADICH PCoIP Zero Client and Host Administrator Guide Table 4 31 AWI Session Page Parameters Parameters Accept Any Peer Peer MAC Address Session Negotiation Cipher Enabled
211. d to com municate with an external con nection management server CMS Connection Management Server An external third party man agement entity capable of man aging hosts and clients Also known as a connection broker DA Directory Agent DDC Display Data Channel DDC CI Display Data Channel Command Interface DHCP Dynamic Host Configuration Pro tocol DMS 59 A 59 pin connector used on com puter video cards that is capable of combining two DVI streams into one connector DMZ Demilitarized zone A physical or logical subnetwork that uses fire walls to add an additional layer of 374 Tip TERADICH security between an organization s LAN and an untrusted network such as the Internet DNS Domain Name System DNS SRV Domain Name System Service Record DVI Digital Visual Interface EDID Extended Display Identification Data EEPROM Electrically Erasable Pro grammable Read Only Memory ESP Encapsulating Security Payload An IPSec protocol that provides authenticity integrity and con fidentiality protection for IP pack ets Fps Frames per second The display data frame update rate FQDN Fully Qualified Domain Name GPIO General Purpose Input Output GPO Group Policy Object GPU Graphics Processing Unit GUI Graphical User Interface TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide HD High Definition HDCP High bandwidth Digital Content Protection
212. dding a new USB bridged entry Enter the vendor ID of the authorized unauthorized or bridged device The valid range is hexadecimal 0 FFFF This field is enabled when ID is selected or when you are adding a new USB bridged entry Enter the product ID of the authorized unauthorized or bridged device The valid range is hexadecimal 0 FFFF 5 26 2 AWI Host USB Permissions The USB page is accessed from the Permissions gt USB menu It allows you to authorize a white list of USB devices and to unauthorize a black list of USB devices based on ID or Class You can use wildcards or specify any to reduce the number of entries needed to define all devices USB plug events are blocked in the PCoIP zero client hardware for unauthorized USB devices The host PCoIP host card or the host virtual desktop cannot see or access the device for an additional layer of security The USB page is available on the host and client but the host USB permissions have a higher priority and update the client USB permissions It is strongly recommended you only set the USB permissions on the host when connecting to a PCoIP host card The following rules apply TER1206003 Issue 3 309 a TERADICI PCoIP Zero Client and Host Administrator Guide e Ifthe host has permissions programmed authorized and or unauthorized the permissions are sent to the client If the client has any unauthorized devices they are added to the host s unauthorized devices
213. ddress or IP address when configuring the Wake On LAN feature for a client This feature wakes up the host when the user presses the client s remote PC button or clicks the Connect button on the Connect window e Wake On LAN Enabled Peer Address When selected enables the wake up feature and displays the Host Wake MAC Address field so you can enter the host s MAC address Use this option when the client and host are connected to the same network Wake On LAN Enabled Custom Address When selected enables the wake up feature and displays the Host Wake MAC Address and Host Wake IP Address fields so you can enter both addresses for the host Use this option when the hostis connected to a different network from the client Note e The feature only works with hardware hosts It does not work with software hosts as they cannot be put into a low power state The hardware host must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet For Tera2 clients you can disable the Wake On LAN feature from the AWI Power page or the MC Power Permissions page Enter the host s MAC address to complete the host wake up configuration when Wake On LAN Enabled Peer Address or Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this MAC address to wake the host computer from a low power state Enter the host s IP address to complete the host wake up configurat
214. de 5 7 28 OSD View Connection Server Kiosk Session Settings L 230 5 7 29 OSD View Connection Server Imprivata OneSign Session Settings 234 5 7 30 OSD Connection Management Interface Session Settings _ 2 022 22 222 238 5 8 Configuring Session Encryption 00200 cee cee cee ce cee eee cece eee 241 5 8 1 MC Encryption Settings 0020 e eee cee ce cee cee cece cence 241 5 8 2 AWI Help for Encryption Settings 0202 cee cee eee ee eee 242 5 9 Configuring Session Bandwidth 0022 e eee cee cece cece eee 243 5 9 1 MC Bandwidth Settings cee cece cece cece eeees 243 5 9 2 AWI Bandwidth Settings cece ce eee ee eee eee eee eee e eee eee 245 5 10 Configuring the Language 0 L L cece cece cee cee cece cee cence eee eeees 247 5 10 1 MC Language Settings lll cece cee eee eee cee eee ee eee eee 247 5 10 2 AWI Client Language Settings L L L L cece ce ee cee cece eee 248 5 10 3 OSD Language Settings 0 ccc eee cee cece ce cee cece cece sees 249 5 11 Configuring OSD Parameters 0 L cee cece cee cece eee eeees 250 5 11 1 MC OSD Settings 2 00 00 cece eee cee aa Eede TSE EEs 250 5 11 2 AWI Client Help for OSD Settings L e eee eee ee 251 5 11 3 OSD OSD Settings os20 2 cece aa raa a GRA RAH RA A aa A RA ANN N 251 5 12 Configuring Image Quality 0 2 0 2 e ce cee cece eeeeee 252 9 12 1 MCrlmage S
215. deo bandwidth 2 Mbps per simultaneous user running 480p progressive scan video depending on the configured frame rate limit and video type Note 50 to 150 Kbps per user is based on the assumption that all users are operating continuously and performing similar tasks over an 8 to 10 hour day However some users may be fairly inactive and consume almost no bandwidth allowing more users per link Example Scenarios The following examples show how to calculate user density for different use cases 1 5 Mbps T1 Link Basic Office Productivity This scenario is suitable for users with basic office productivity applications i e no video or 3D graphics and keyboard mouse traffic only It assumes the following e The required bandwidth per user is from 50 to 150 Kbps e The TI network capacity is 1 5 Mbps e The bandwidth utilization is 80 Worst case users require 150 Kbps 1 5 Mbps 0 8 150 Kbps 1500 0 8 150 8 users Best case users require 50 Kbps 1 5 Mbps 0 8 50 Kbps 1500 0 8 50 24 users Result Between 8 and 24 concurrent users per T1 line with 1 5 Mbps capacity can be accommodated but optimization of Windows desktop and PCoIP session settings may be required to achieve this user density 10 Mbps Link Occasional Multimedia In this scenario a single user who occasionally watches 480p video shares the network link with other users who have basic office productivity virtual desktops i e
216. display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 179 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all
217. dministrator Guide Value View Connection Server Imprivata OneSign x onnection may be OneSign Table 4 27 MC Session Configuration Parameters View Connection Server Enter the IP address or the fully qualified domain name FQDN of Address the View Connection Server Onesign Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server ina insecure Default OneSign authentication deployment Onesign Appliance Verification by the OneSign appliance server e No verification Connect to any appliance e Full verification Only connect to appliances with verified certificates Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore e Use If Set Desktop Name to Select Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session with that pool Note This field is case insensitive TER1206003 Issue 3 Description This setting controls how the PColP device initiates and receives PColP sessions This is the bootstrap URL used to find an initial OneSign server in a OneSign authentication deployment This property controls the level of verification performed on the certificate presented by the OneSign Appliance Server When the desktop pool list includes a pool with this name then the Zero Client will immediately start a session with that pool The comparison
218. e Setting this property to true causes the Zero Client to automatically connect with the connection server after start up bypassing the Connect dialog box Enable Auto Connect True False Figure 4 21 MC Session Connection Type PCoIP Connection Manager Table 4 29 MC Session Configuration Parameters PCoIP Connection Enter the IP address or the fully qualified domain name FQDN of the Manager Server PC OIP Connection Manager Address Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional Server Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Certification Check Select the level of verification performed on the certificate presented Mode by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed s Allow the unverifiable connection Not Secure Configure the client to allow all connections TER1206003 Issue 3 144 a TERADICI Parameter Certification Check Locko
219. e 4 2 2 4 2 3 4 3 4 3 1 e Your network resources meet bandwidth QoS latency jitter and packet loss requirements For more information about designing PCoIP network architecture see the PC over IP Protocol Virtual Desktop Network Design Checklist TER1105004 PCoIP Client Published Desktop Connections This connection is implemented via the Teradici Arch published desktop software solution Please see Teradici Arch Published Desktop Installation Guide TER1211001 for more information about Teradici Arch prerequisites PCoIP Client View Virtual Desktop Connections Before connecting a zero client toa VMware View virtual desktop please ensure that the following prerequisites are in place e The VMware View installation which includes the VMware View Manager and VMware View Agent are version 4 0 1 or newer For more information refer to VMware documentation and also the Using PCoIP Zero Clients with VMware View User Guide TER0904005 e The zero client firmware version is 3 1 0 or newer For information how to upload firmware using the MC see the PCoIP Management Console User Manual TER0812002 For information on how to assign a firmware file to a profile using the MC see Uploading Firmware For information on how to upload firmware to a single host or client using the AWI see AWI Firmware Upload Settings e Your network resources meet bandwidth QoS latency jitter and packet loss requirement
220. e 4 7 4 e Allow PColP traffic to burst when network bandwidth is available i e do not set a hard limit on PCoIP traffic as a percentage of the link rate e Ensure sufficient priority for PCoIP traffic while taking into consideration the interactive real time nature of the protocol e g assign a priority to PCoIP traffic that is above standard TCP traffic but below Voice over IP VoIP e If traffic shapers are employed use them in conjunction with a scheduling queue and assign high priority to this queue based on the CoS value set for PCoIP traffic i e class based weighted fair queueing e To reduce packet latency further configure priority queueing for low latency traffic also known as low latency queueing e Configure congestion avoidance policies to use weighted random early detection WRED for PColIP traffic e Ina VMware View environment ensure that the ESX traffic shaper is turned off Note Periodic excessive latency is an indication that traffic shaping with deep packet buffers is impacting PCoIP packet delivery during periods of congestion Note If network logs show no packet loss but VMware View and or PCoIP zero client logs do this indicates either packets with high latency or packets that are sufficiently out of order to be considered lost Network Packet Loss Although the PCoIP protocol is tolerant of a reasonable amount of packet loss it should be minimized as much as possible to ensure the real time
221. e Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 186 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardwa
222. e 4 124 AWI Host Attached Devices Page Information aae E Displays This section displays the model status mode resolution serial number vendor identification VID product identification PID and date of the display attached to each port Note This option is only available when the hostis in a PCoIP session 5 32 4 AWI Client Attached Devices Information The Attached Devices page lets you see information for the displays that are currently attached to the client Attached Devices View presently connected monitors and USB devices Displays Port Model Status Mode Resolution Serial VID PID Date 1 BenQ EW2420 Not in Session DVI 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 2 Disconnected 3 BenQ EW2420 Not in Session DVI 1920x1080 60 Hz 93802607026 BNQ 7923 10 2011 4 Disconnected USB Devices Device Parent Controller Model Status Device Class SubClass Protocol Serial VID PID Internal External 1F00 Root3 OHCI USB Optical Mouse Not in Session 00 00 00 046D COSA External 2001 Root1 OHCI USB Keyboard Not in Session 00 00 00 046D C31C External Hide Legend Legend Displays Status potential failures Description Connected EDID read failure EDID override The display is connected and the EDID has been bridged host client Disconnected No display or cable has been detected Not in Session EDID read failure EDID override The display is connected but we are not in session client we are still
223. e 4 7 MC Network Configuration Parameters 0 ccccccccececcccccceeeeeccceeeees 95 Table 4 8 AWI Network Page Parameters 97 Table 4 9 OSD Network Page Parameters cc ccceccceeccccccececceccccceeeeeccceeees 100 Table 4 10 AWI Label Page Parameters 0 0 0 2c cc cceccececccccccccecccceccecececcceeeeeees 102 Table 4 11 OSD Label Page Parameters 2 00 0 cc ccccccccceccccccceeeeccccccceececcceeees 104 Table 4 12 AWI Access Page Parameters 20 0 0 cc cccceececcccccceccecccccceceececcceeecs 105 Table 4 13 OSD Access Page Parameters 2 ool cece cece cc ecc cc ceccccecceceeceeeees 106 Table 4 14 MC Discovery Configuration Parameters 108 Table 4 15 AWI Discovery Page Parameters 22 ccccceeeeecccccceecccccceceeeeccceeees 109 Table 4 16 OSD Discovery Page Parameter 0 cece cece cece eeeeeeeeeeeeeeeeneeeeees 110 Table 4 17 AWI SNMP Page Parameter 2 ccceecececccccccececccccececeeeccceeeeeeee 111 Table 4 18 Direct Session Connections 1 1 2 0 00 200 cc ccc cece cece ccc e cee eceeeeceeceeeeeeeeees 112 Table 4 19 PCoIP Connection Manager Connections 00 e eee e eee cence eens 112 Table 4 20 VMware View Connections 0 00 20 c cece cece ec ee eee e eee eeeencceeceeeceeeeees 113 Table 4 21 Connection Management Interface Connections 0 cece eee e eee ee 114 Table 4 22 MC Session Configuration Parameters 115 Table 4 23 MC Session Configuration Parame
224. e View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 192 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator
225. e connection This feature is available from both the Administrator Web Interface AWI and the Online Screen Display OSD You can also enable the TER1206003 Issue 3 24 TERADICI PColP Zero Client and Host Administrator Guide VCS Certificate Check Mode Lockout option on the AWI to prevent users from changing the VCS Certificate Check Mode options from the OSD Security enhancement TLS 1 2 and Suite B TLS ciphers are now supported for zero clients and host cards New Preparing desktop overlay can be enabled for all connection types When configuring a View Connection Server Imprivata OneSign connection from the AWI you can now configure the client to connect to any appliance or only to appliances with verified certificates When configuring a Direct to Host session the Wake host from low power state setting in the advanced options now lets you configure the host s IP address as well as its MAC address In addition the Peer MAC Address field has been removed from the OSD Direct to Host advanced settings options The wake host feature is now configured from the AWI only OSD advanced View Connection Server options now contain a new Desktop Name to Select setting Previously this setting was only available from the AWI The OSD now lets you configure a View Connection Server Auto Logon connection Previously this connection could only be configured using the AWI and PCoIP Management Console MC The default OSD screen saver t
226. e eeeeeees 251 Figure 4 61 OSD OSD Dage 252 Figure 4 62 MC Image Configuration 2 2222 e cee eee eee cece cece cece cece ec rannen 253 Figure 4 63 AWI Host Image Pade 255 Figure 4 64 AWI Host Image Page Use Client Image Settings Disabled 255 Figure 4 65 AWI Client Image Pade 257 Figure 4 66 OSD Image Pade irar ionnr enano nnn nann 259 Figure 4 67 MC Monitor Emulation Page 00 cece cece cece eeeeee 260 Figure 4 68 AWI Tera Host Monitor Emulation Page 0 eee eee eee eee 262 Figure 4 69 AWI Teraz Host Monitor Emulation Page 222 ee eee eee 263 Figure 4 70 MC Time Configuration 1 22 22 2 2222 c cece eee cece c cece ccc ccc cece eeeeeeeees 264 Figure 4 71 AWI Time Page 00000 c cece e eee eeeeeeeeeeeeeeeees 265 Figure 4 72 MC Security Configuration 00000 c cece eee cece e cece ee eeeeees 267 Figure 4 73 MC Audio Permissions 220200222 cece cece cece cece cece eee ececceceeceeeeeees 269 Figure 4 74 AWI Tera1 Host Audio Page e cece cece eee eeeecceeeeeees 270 Figure 4 75 AWI Teraz Host Audio Page e cece cece ceeeeecceeeeeees 271 Figure 4 76 AWI Client Audio Page 2 22 2 cece cece cece cece eee ceececececeeeeeeees 272 Figure 4 77 MC Power Permissions cece eee e cece cece cceeeeeeeeeeeeeees 273 Figure 4 78 AWI Teraz Host Power Page 2 2 22 c cece eee e cece cece ccc ccc ee eeeeeeees 274 Figure 4 79 AWI Tera
227. e position between Long and Short to deter mine how long the users must touch and hold the screen to generate a right click When you first connect the touch screen to the zero client the calibration program starts At the touch screen touch each of the three targets as they appear To test the calibration run your finger along the monitor and ensure that the cursor follows it If itis not successful the calibration program automatically restarts Once calibrated the coordinates are stored in flash To manually start the calibration program from the OSD Touch Screen page click Start Follow the onscreen prompts 356 Panna 9 TERADIC PCoIP Zero Client and Host Administrator Guide 6 How To Topics 6 1 Displaying Processor Information The Processor field on the AWI Home page for a host or client displays the name of the device s processor or chipset Log Out PCoIP Zero Client Configuration Permissions Diagnostics Info Upload PCoIP Zero Client PCoIP device status and statistics for the current session Processor TERA2140 Revision 1 0 512 MB Time Sift Suute36 6 Hours 37 Minutes 53 Seconds PCoIP Device Name pcoip portal 0030040ddbbc Connection State Connected to host 192 168 65 103 802 1X Authentication Status Disabled Session Encryption Type AES 256 GCM PCoIP Packets Sent Received Lost 34716 52805 0 Bytes Sent Received 4401736 2
228. e this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details TER1206003 Issue 3 141 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have be
229. e to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 119 a TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the cong
230. e to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 133 a TERADICI Parameter Session Lost Timeout Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services
231. ece ce cee cee cece ee annon nann 41 3 0 About th OSD 2 26 25 L tee ot ee ae tee ese SE ee a ee lh 41 3 3 2 Connecting to a Session cee cee cee cece cence eeeeees 42 3 3 3 Disconnecting froma Session 0 002 0 c eee eee c ee cee cece cee cee e cece eee ceeeceeee 46 3 3 4 Overlay Windows cece ce cece cee cee cee cee ce cee cece eee eeeceeeeeees 47 3 00 OSD MnS T 8 oa on nee aca see see Sands Saeco die 51 4 PCoIP Deployment Scenarios 00000 e cece nananana 52 41 PColP Endpoints ass 2sccscnc0 cc cvseseceacdSdess Aire eerie aade edinen ta agchededdesssecai2d 52 TER1206003 Issue 3 3 TERADICI PColP Zero Client and Host Administrator Guide 4 1 1 PCoIP Hardware Endpoints 00 000002 c eee ccc cee cee cee cee cee eect eee eeceeeceeee 52 4 1 2 PCoIP Software Endpoints 0000 o occ cece eee eee cece cee cee e cece cee cence 53 4 2 Connection Prerequisites 000020 o eco cece cee cee cee cee eee cece cee ceeeceeeeeees 54 4 2 1 PCoIP Client Host Card Connections 2 2222 e eee ee 54 4 2 2 PCoIP Client Published Desktop Connections 00 22 c cece eee eee ee cee cece eee 55 4 2 3 PCoIP Client View Virtual Desktop Connections 0 0 2022 cee eee eee cee eee eee 55 4 3 Session Connection Types 02 coc ee cee cece ee cee cee cece ec eeceeeeeeees 55 4 3 1 Zero Client Host Card Connections 00002 c eee cece cee eee eee eee ences 55 4 3 2 Zero Client Publish
232. econd generation Tera2 processors This method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 204 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control wha
233. ected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions 196 aon TERADICH Parameter Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Pre session Reader Beep Session Negotiation Cipher TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling dela
234. ected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display that is requested for the Windows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port s Port 3 Select to configure port 3 on the zero client as the primary port s Port 4 Select to configure port 4 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation e 90 counter clockwise The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used 5 23 2 OSD Dual display Display Topology Settings The Display Topology page lets users change the display topology for a PCoIP session You can access this page from the Options gt User Settings gt Display Topology menu on your client OSD To apply the display topology feature to a PCoIP session between a client and a VMware View virtual desktop you must have VMware View 4 5 or later To apply the display topology feature to a PCoIP
235. ection Manager pages e View Connection Server pages 5 33 4 OSD Mouse Settings The Mouse page lets you change the mouse cursor speed settings for the OSD sessions You can access this page from the Options gt User Settings gt Mouse menu You can also configure the mouse cursor speed through the PCoIP host software For more information see the PCoIP Host Software for Windows User Guide TER 1008001 Note The OSD mouse cursor speed setting does not affect the mouse cursor settings when a PCoIP session is active unless the Local Keyboard Host Driver function is being used see the PCoIP Host Software for Windows User Guide TER 1008001 for more details This function is only available through the OSD It is not available in the AWI User Settings VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the mouse cursor speed Slow Mouse speed Figure 4 141 OSD Mouse Page Table 4 127 OSD Mouse Page Parameters Move the slider to configure the speed of the mouse cursor 5 33 5 OSD Keyboard Settings The Keyboard page lets you change the keyboard character delay and character repeat settings for the OSD session You can access this page from the Options gt User Settings gt TER1206003 Issue 3 353 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Keyboard menu You can also configure the keyboard repeat settings
236. ection Server e OSD View Connection Server Imprivata OneSign Explains how to use the OSD to configure a client to use Imprivata OneSign mode when connecting to a virtual desktop via a VMware View Connection Server Common LAN Scenarios Connecting over a LAN LAN connections between PCoIP endpoints can either be direct or brokered by a connection server The scenarios listed below describe some of the most common ways you can connect PCoIP endpoints over a LAN TER1206003 Issue 3 60 a i TERADICI PCoIP Zero Client and Host Administrator Guide e Scenario 1 Connecting a zero client to a host card e Scenario 2 Using a View Connection Server to broker a connection between a zero client to a host card e Scenario 3 Using a View Connection Server to broker a connection between a zero client to a virtual desktop Note You can also use the Teradici Arch published desktop solution to connect a PCoIP client to a Microsoft published desktop using PCoIP as the remote protocol For details please see Teradici Arch Published Desktop Installation Guide TER1211001 4 4 2 Zero Client to Host Card The figure below shows a PCoIP session between a zero client and host card from within a LAN Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for
237. ed Desktop Connections 2 0 0 2 eee e cece eee eeccecccecceecceecees 57 4 3 3 Zero Client View VDI Connections _ 0 0 0 222 o eee cee ce cee cee eee cee eeeeeeees 59 4 4 Common LAN Scenarios cee eee eee eee eee ee ee eee eeeeee 60 4 4 1 Connecting overa LAN 2 20 o ole e 0000000000000000 00a ee eee eee c eee ceeeceeceeeeeee 60 4 4 2 Zero Client to Host Card eee 61 4 4 3 Zero Client to Host Card via View Connection Seer L L L e eee eee eee ee ee 61 4 4 4 Zero Client to Virtual Desktop via View Connection Server 2 L 62 4 5 Common Remote Access Scenarios 022 2 cece eee cece ee cee cee cece cee cee eeeeees 63 4 5 1 Connecting Remotely 2 2 lee e cece e ee cee cece cece ccc HN KA R eR A NR N RCR R R Aa E 63 4 5 2 Remote Zero Client to Host Card l 2 00 0 l ole ee cece eee cece cee cece cece 64 4 5 3 Remote Zero Client to Host Card via Hardware VPN 2 222 e eee eee eee eee eee 66 4 5 4 Remote Zero Client to Host Card via 3rd Party Broker 00 202 c eee eee eee eee 67 4 5 5 Remote Zero Client to Host Card via View Security Server cee cece eee e eee ceeeees 68 4 5 6 Remote Zero Client to Virtual Desktop via View Security Seer L L L 70 4 5 7 Remote View Software Client to Host Card via View Security Seer L L 71 4 5 8 Internal vs External Zero Client to Host Card Connections Using View Connection Servers 72 4 6 Performance Optimization 0 002 c oe cece cece cee cee eee eee
238. eeding if the desktop takes more than a few seconds to appear 236 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for ass
239. eee cence eee eeeeeee 73 4 6 1 Tuning for Performance L L eee cee eee eee cece eee ceeeeeeees 73 4 6 2 Configuring Windows Visual Effects e cece cece cece eee ceecceeceecceecceecceeces 73 4 6 3 Optimizing PCoIP Sessions 2002 ce cece cee cee cee ce eee e eee e eee eee 75 4 6 4 Adjusting Session Settings 0000 o eee ee ec ceceeceec ee eee eee cence ee cece eeees 77 4 6 5 Reducing Display Factors 00 2 cee cee cee cece eee e eee eeeeees 80 4 7 Network Design 0 02 o occ eee eee eee cee eee e cece eee ceeeceeeeeeeees 80 4 7 1 Network Bandwidth Planning 0 00 0022 c eee eee cee eee cece eee cece cece eeeees 80 4 7 2 Network Configuration 0 0 e ec eee cece ec cee cece cece ceecccecccecececeecceucceeceencees 82 4 7 3 Network Latency and Jitter o lec cee ce eee eee cee cence ee eee eee 83 4 7 4 Network PacketLoss _ 2 022 0 0222 c eee ee eee eee 84 4 7 5 WAN Testing Guidelines 0000 coe cee cee eee cee cece cee ceeceeeees 85 4 8 Security Considerations s sess aegra 2 E E 02 22 ARA R d 2 cee cece ce eee cece nee R ETARE OEE 86 4 8 1 PCoIP Zero Client Security Overview L cece cee cee cee eee cece cece 86 4 8 2 Security Settings Checklist 0 02 elec eee eee cee cence ee ceecceecceecceecceceeeceeenes 87 5 GUI Reference 2 eee ee 91 5 1 ntal Setup 222 032 2005522 22s coh bo eS libel eRe eee desi tla a idle a a oh 91 5 1 1 AWI Host Initial Setup Page
240. een the client and a host card Connecting Hosts and Clients Using the VMware View Connection Server Broker You can also use the VMware View Connection Server to broker a connection between clients and host cards Note This is not the same thing as configuring a zero client to connect toa VMware View virtual desktop For this option VMware View Agent must be installed on the host workstation and a number of other configuration requirements for both the client and host must be in place For complete details please refer to Using PCoIP Host Cards with VMware View TERO091 1004 Zero Client Published Desktop Connections The Teradici Arch published desktop solution allows you connect zero clients to Microsoft published desktops using PCoIP as the remote display protocol instead of RDP This solution is brokered by a PCoIP Connection Manager virtual appliance which can be installed in a corporate LAN to connect internal clients and or in the DMZ to connect remote clients over a WAN When the PCoIP Connection Manager is located in the DMZ TER1206003 Issue 3 57 On TERADICI PCoIP Zero Client and Host Administrator Guide its PCoIP Security Gateway component is enabled to allow users access to their remote desktops without having to set up a VPN The following session connection types are available for zero client published desktop connections using Teradici Arch e PCoIP Connection Manager e PCoIP Connection Manager
241. elects the following Host to Tera1 or Teraz clients AES 128 GCM or AES 256 GCM for the PCoIP session VMware View 4 5 and later to Terai client SALSA20 256 Round12 for the PCoIP session VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 21 AWI Client Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Configuration gt Session page to configure an external connection manager other than VMware View Connection Server as the connection broker for the client to use TER1206003 Issue 3 202 ann TERADICI PCoIP Zero Client and Host Administrator Guide Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The c
242. emotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information abo
243. en Display 3 3 1 About the OSD The PCoIP On Screen Display OSD shown in the figure below is a graphical user interface GUI embedded within the client It displays when the client is powered on and a PCoIP session is not in progress The only exception to this is when the client is configured for a managed startup or auto reconnect TER1206003 Issue 3 41 B anna T TERADIC PCoIP Zero Client and Host Administrator Guide Options _ _r TERADICI Release Candidate Figure 2 13 OSD Main Window An Options menu in the upper left hand corner lets users access various sub menus for configuring the client and viewing information about it A Connect button in the center of the window lets users connect the client to a virtual desktop or to a host card in a remote workstation 3 3 2 Connecting to a Session The OSD allows users to create a session between the client and a host card on a remote workstation or between the client and a virtual desktop by clicking the green Connect button in the center of the Connect window Once the connection is established the OSD local GUI disappears and the session image appears The following figure shows the Connect window for a Direct to Host session type i e when the client is connecting to a host card in a remote workstation TER1206003 Issue 3 42 ann TERADICI PColP Zero Client and Host Administrator Guide ann TERADICI Release Candidate Figure 2 14
244. en disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 142 a TERADICI Parameter Session Lost Timeout Enable DSCP Enable Transport Congestion Notification
245. en disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 233 TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 29 OSD View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the Options gt Configuration gt Session page to configure a client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connecting to a virtual desktop Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Configure the
246. en enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 209 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact y
247. encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 c
248. ent Console to pre populate the list of available connection servers 185 a TERADICH Parameter Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up th
249. ent OSD will list the first 10 hosts discovered The user can then select the desired one and connect to it Note SLP host discovery is not suitable for deployments with more than 10 hosts if a client needs to connect to a specific host all the time In this situation a 3rd party connection broker is required You also need to configure a Direct from Client session connection type on the host You have the option of allowing the host to accept a connection request from any client or from a specific one only If the latter you need to provide the client s MAC address For details on how to configure this option see the following topics in the GUI Reference e MC Direct to Host SLP Explains how to use the MC to configure a profile that sets the Direct to Host SLP session connection type for client devices e AWI Client Direct to Host SLP Explains how to use the AWI to configure a client to use SLP discovery to connect to a host card e AWI Host Direct from Client Explains how to use the AWI to configure a host card to accept a connection request from any client or from a specific client only e OSD Direct to Host SLP Explains how to use the OSD to configure a client to use SLP discovery to connect to a host card TER1206003 Issue 3 56 TERADICI PCoIP Zero Client and Host Administrator Guide 4 3 2 Connecting Hosts and Clients Using a 3rd Party Connection Broker A 3rd party connection broker is a resource manager that
250. ent when the client is not in a PCoIP session TER1206003 Issue 3 342 Panna T TERADIC PCoIP Zero Client and Host Administrator Guide Audio Generate an audio test tone client only Start stop Figure 4 131 AWI Client Audio Page 5 31 10AWI Client Display Settings The Display page lets you initiate and view a test pattern on the client s display You can access the page from the Diagnostics gt Display menu Note The test pattern only appears on the Display page when the client is not in a PCoIP session If you click Start when the client is in session an error message appears Display Display a test pattern on the attached monitor client only Test mode Video Test Pattern Generator x Test resolution 2048x1152 x Start Stop Figure 4 132 AWI Client Display Page Table 4 119 AWI Client Display Page Parameters Test mode Set the type of test pattern for the attached monitor s as follows e Video Test Pattern Generator e Pseudo Random Bitstream Test resolution Select the test resolution to use from the drop down menu Start Stop Click Start to begin the test pattern Click Stop to stop the test TER1206003 Issue 3 343 as TERADICI PCoIP Zero Client and Host Administrator Guide 5 31 11AWI PCoIP Processor Settings The PCoIP Processor page lets you reset the host or client and view the uptime of the device s PCoIP processor since the last boot You can access
251. ents if your network uses 802 1x security to ensure that only authorized devices access the network If enabled configure the Authentication Identity and Client Certificate fields This field is set to TLS Transport Layer Security and is grayed out TLS is currently the only authentication protocol supported Enter the identity string used to identify your device to the network 101 am TERADICH Parameter Client Certificate 5 3 Label Settings PCoIP Zero Client and Host Administrator Guide Click Choose to select the client certificate you want to use for your 802 1x devices The list of certificates that appears includes the certificates uploaded from the Certificate Upload page that contain a private key The certificate you choose from the Network page is linked to the read only Client Certificate field on the Certificate Upload page Note PCoIP only supports one 802 1x client certificate Ensure your security details are all contained within the one file The 802 1x certificate must contain a private key 5 3 1 AWI Label Settings The Label page lets you assign a device name to the device You can display this page for the host or client from the Configuration gt Label menu Label Change the PCoIP device labels PCoIP Device Name pcoip portal 0030040ddbbe Note When DHCP is enabled the PCoIP Device Name is sent to the DHCP server as the requested hostname PCoIP Device Description Generic
252. er 222 Figure 4 45 Advanced Settings c cece cece ccc ccc cece cece eeeeeeeeees 223 Figure 4 46 OSD Session Connection Type View Connection Server Auto Logon 226 Figure 4 47 Advanced Settings 002 222 cece cece c ccc c cece ccc ccc cece ccc iraran 227 Figure 4 48 OSD Session Connection Type View Connection Server Kiosk _ 230 Figure 4 49 Advanced Settings 002 22 c cece c cece cece cece cece cece eeeeeeeeeeees 231 Figure 4 50 OSD Session Connection Type View Connection Server Imprivata OneSign 234 Figure 4 51 Advanced Settings 00 2222 c eee cece cece cece ccc cece cece cc eceeeeeeeeees 235 Figure 4 52 OSD Session Connection Type Connection Management Interface 238 Figure 4 53 Advanced Settings 0 22222 c cece c cece cece eee c cece cece cece cece eceeeeeeees 239 Figure 4 54 MC Encryption Configuration 0c eee cece eee cece eeeeeee 241 Figure 4 55 MC Bandwidth Configuration 00 00 e cece ee eeeeeeee 243 Figure 4 56 AWI Bandwidth Page Figure 4 57 MC Language Configuration TER1206003 Issue 3 12 TERADICI PCoIP Zero Client and Host Administrator Guide Figure 4 58 AWI Client Language Page 000 ce cee cee cece cece eeeeeeeeeee 249 Figure 4 59 OSD Language Dage 0 0 0 c eee eee eee cece cece eeeeeeeeeeeees 250 Figure 4 60 MC OSD Configuration 1 22 2 0 222222 lee eee cece cece cece ccc e cece ee
253. er leaves the data center The virtual machine sends only encrypted PCoIP data to the client PCoIP zero clients have no local storage and no sensitive application data is ever processed or stored on the client Zero clients also have many security related settings that are frequently used in high security deployments User Authentication PCoIP zero clients support a number of third party hardware based user authentication methods including the following e SIPR hardware tokens e Common Access Card CAC and Personal Identity Verfication PIV smart cards e SafeNet eToken e RSA SecurID e Proximity cards Imprivata For a complete list of supported authentication methods see Knowledge Base support topic 15134 299 on the Teradici support site Encryption PCoIP zero clients support the following encryption types Session negotiation security e TLS 1 0 with AES 128 CBC SHA e TLS 1 0 with AES 256 CBC SHA e Suite B in hardware host environments only Session security e AES 128 GCM e AES 256 GCM e Salsa20 256 Round12 TER1206003 Issue 3 86 TERADIC I PCoIP Zero Client and Host Administrator Guide 4 8 2 Zero clients themselves also employ encryption to ensure that information is protected In the media stream all media data is encrypted as it moves from the server to the client This includes display data USB data and audio network traffic In the management channel all management data is encrypted 802 1x
254. ero Client and Host Administrator Guide Disconnect Message Filter Show All Figure 4 53 Advanced Settings Table 4 50 AWI Session Page Parameters Parameter DNS Name or IP Address Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Event Log Notification TER1206003 Issue 3 Enter the DNS name or IP address of the connection manager When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled the client sends the contents of its event log to the connection management server 239 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host
255. erride any manually configured NTP server It will also enable NTP if it is disabled Note The client does not get time zone or Daylight Saving Time DST information from the NTP server Note To simplify system troubleshooting set the NTP parameters to allow user events to correlate with the relevant diagnostic event log entries Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device L Profile Family L This property identifies the Network Time Protocol NTP server the Host or Zero Client will contact to determine the current D ALL NTP Server Hostname time This property can be entered as either an IP address or a Fully Qualified Domain Name This property configures the port number NTP Server Port l 0 65535 of the NTP server The default value of this parameter equals 123 This property configures how often in seconds the Host or Zero Client will NTP Query Interval s 900 60480000 batho of os equals 86400 which is equivalent to 24 hours When this property is true the Host or Enable DST True False Zero Client adjusts the current time based on daylight savings Time Zone Offset gmt_minus_1200_international_date_line_west JF This property configures the time zone _Save Cancel indicates that the property requires a dev
256. es is available for the AWI and OSD e Youcan now disable AWI and or MC access to a zero client to prevent changes to the client s configuration Note If the Options gt Configuration menus on the OSD are also hidden for the zero client then only one of these management tools can be disabled at any one time e Youcan force the changing of the administrative password the next time the AWI or OSD is accessed Simple Certificate Enrollment Protocol SCEP is now supported for Tera2 zero clients From the new SCEP page for the AWI and OSD you can configure a zero client to automatically obtain certificates from a SCEP server From the new MC SCEP page you can configure a profile to obtain certificates for a group of zero clients Other New Features Session pages for all management tools have the following new options e For Tera2 zero clients two new session connection types PCoIP Connection Manager and PCoIP Connection Manager Auto Logon have been added You can configure this feature from thec AWI OSD and MC Session pages Note The PCoIP Connection Manager can be used in the future to broker PCoIP sessions for Teradici solutions such as the Teradici Arch published desktop solution e For all zero client and host card session connection types you can now populate the Differentiated Services Code Point DSCP field in the IP header to allow intermediate network nodes to prioritize PCoIP traffic accordingly You can also enable tr
257. es not use this field It is provided for administrator use only Access Settings MC Help for Access Settings Administrative access settings for the Management Console are located on the following pages e Hiding the OSD Configuration menu see Hide Options gt Configuration on the OSD Settings page e Disabling the AWI see Enable Web Interface on the Security Settings page e Disabling the management console interface see Disable Management Console Interface on the Security Settings page Note At least one of the device s three management configuration interfaces OSD AWI or MC must remain enabled at all times AWI Access Settings The Access page lets you prevent the device from being managed by the MC or any other PCoIP device management tool and lets you disable administrative access to the device s AWIL It also provides an option to force an administrative password change the next time the AWI or OSD is accessed TER1206003 Issue 3 104 ann TERADIC I PCoIP Zero Client and Host Administrator Guide You can display this page for the host or client from the Configuration gt Access menu Note At least one of the device s three management configuration interfaces OSD AWI or MC must remain enabled at all times If the device has its OSD Configuration menu hidden see MC OSD Settings you will receive an error message if you try to disable both the MC interface and the AWI from this page In this situat
258. esented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality image that may be perceptually lossless but is nota fully lossless state This may provide some bandwidth savings but is not recommended for use cases that require images and desktop content to be truly lossless If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier When enabled allows the host the option of using the client s image settings for the session When disabled the host s image settings take effect Note The Image Quality Preference setting is exempt from this rule The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5
259. estion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 4 MC View Connection Server Session Settings Select the View Connection Server session connection type from the MC to configure a profile to use a VMware View Connection Server to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 120 P an 3 TERADICI Set Properties Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description This setting controls how the PCoIP ALL Session Connection Type View Connection Server K device initiates and receives PColp sessions In a yare Mew environment this View Connection Server Address property sets the IP address or the FQDN of the dew Connection Server When the desktop pool list includes a pool with this name then the Zero Desktop Name to Select Client will immediately start a session Server Port Enable View Certification Check Mode Warn if the connection may be insecure Default gt with that pool The comparison is case insenstive When SSLis used to communicate with the connec
260. ettings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 15134 242 15134 880 Remote Zero Client to Host Card via Hardware VPN The figure below shows a PCoIP session between a remote zero client and host card over a hardware VPN Enterprise VPN Gateway Firewall griis NAT Device Endpoint Enterprise Network dled oS Host Card Figure 3 8 Hardware VPN Zero Client to Host Card A VPN is necessary when connecting the following PCoIP endpoints over the Internet s Teral zero client to a Tera l host card e Tera2 zero client to a Tera2 host card when the installed firmware in these devices is prior to release 4 1 0 66 a TERADICH 4 5 4 PCoIP Zero Client and Host Administrator Guide e Tera2 zero client to a Tera2 host card when the enterprise NAT device gateway cannot implement the required IP address and port translation To establish the connection 1 At the home network install a VPN endpoint device e g a router and establish a VPN session between the endpoint device and the enterprise VPN gateway For information on how to set up the VPN please see the documentation for your device 2 Configure the enterprise VPN gateway firewall NAT device to allow IPsec ESP traffic and also traffic on UDP port 4172 for the PCoIP data stream and on TCP port 4172 for the TCP handshake 3 From the zero client s A WI e Configure the Direct to Host session connectio
261. ettings resore E dS eset e N R Stee RT a oe ER sues 252 5 12 2 AWI Host Image Settings 0 0 20 e eee eee cece cee eeeee 254 5 12 3 AWI Client Image Settings L ce ee cee cee cee ee eens 257 5 12 4 OSD Image Settings 0 0 cee cee ce cee cee ceeeeeeees 258 5 13 Configuring Monitor Emulation Display Settings 00 00 00 0000022 L eee eee eee eee 260 5 13 1 MC Display Seine cece cence eee cece eee cence 260 5 13 2 AWI Tera Host Monitor Emulation 2 022 cccc cece cece cccecccccecccccececeeececesees 261 5 13 3 AWI Teraz Host Monitor Emulation 2 2 2 0 02222 e eee e ee eeeeee 262 5 14 Configuring Time 2 20 cece cee cece cee e eroaa cee KR RA KARR R KN R a e N 264 5 14 1 MC Time Settings e ccc ccc eee cece eee ee cee cee eee eeeeees 264 5 14 2 AWI Time Settings _ 0 20 22 cece cece ee cece ce cence eee arie E 265 5 15 Configuring Security L L cece ce cee cece cee cee cee cee ee cee eeeeeeee 266 5 15 1 MC Security Settings 00 cee ccc cece ee cee cee cence cee eee eeeeeeee 266 5 15 2 AWI Help for Security Settings 0 L L L c cee ce cee cece eee eee 268 5 15 3 OSD Help for Security Settings 2 0 cece eee ce cee cece cence cencecceneees 268 5 16 Configuring Audio Permissions 0 0 0 002 22 e cece eee cee cee cece cee cee eee ee eens 268 5 16 1 MC Audio Permissions 0000000 0000000an0o anano annona nanan nonnnnnnnnn 268 5 16 2 AWI Tera1 Host Audio Permi
262. ey True False can be used to disconnect from the session The setting can be used to filter out some or all of the session disconnect reason dialogs Disconnect Dialog Display Mode Show A These are the dialogs shown when a session ends for any reason other than a user initiated disconnect This property configures the timeout for the connection of an active session If the Session Lost Timeout s 5 60 timeout period elapses without the PCoIP Enable DSCP processor receiving data from its peer the PColP processor will disconnect the session When this property is true the device populates the DSCP field in the IP header allowing intermediate network nodes to True False Figure 4 15 MC Session Connection Type Direct to Host SLP Host Discovery Table 4 23 MC Session Configuration Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 When enabled lets the client automatically reconnect with the last connected host when a session is lost Note This property requires a device restart after being changed When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require t
263. failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 3 323 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 Label Discovery Session Language OSD Display Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value Enable Preferred Resolution Override O Preferred resolution 0 Preferred resolution 1 Preferred resolution 2 Preferred resolution 3 OK Cancel Figure 4 119 OSD Tera2 Di
264. fault list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled 5 28 2 OSD Quad display Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise default EDID information to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case of an EDID read
265. figuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 229 ann TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all
266. floor per user to 240 Kbps to ensure a baseline performance for the users during a congestion event e If users still notice occasional degradation consider reducing the maximum initial image quality e g to 70 and increasing the minimum image quality e g to 60 Result Users maintain an acceptable desktop experience even when a few users cause spikes in bandwidth Reducing Display Factors The network bandwidth used by a PCoIP session is related to the number of display pixels that are changing on the screen at a given moment To reduce overall PCoIP session bandwidth e Reduce the number of displays for a user Multiple displays will increase the burst network requirements for the PCoIP session at time where there are large changes on both screens at once e Reduce the display resolution to lower the number of pixels that can change on the screen For more information about reducing display factors to optimize bandwidth please see Knowledge Base support topic 15134 436 on the Teradici support site Network Design Network Bandwidth Planning Network requirements for WAN access can vary greatly depending on network parameters application graphical requirements and user demands To ensure a responsive desktop the PCoIP protocol must be deployed across a properly architected network infrastructure that meets bandwidth latency jitter and packet loss requirements Because end user perception differs it is also important to
267. fo messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 25 OSD Tera2 PCoIP Connection Manager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the Options gt Configuration gt Session page to configure a client to automatically enter a user s login details when a PCoIP Connection Manager is used to connect a client to a Teradici solution such as the Teradici Arch published desktop solution Click the Advanced button to configure advanced settings for this option Configuration Network Pv 6 SCEP Label Discovery Session Language OSD Display Access Reset TERADICI PCoIP Zero Client Configure the connection to a peer device Connection Type IPCoIP Connection Manager Auto Logon B Server URI User name Password Domain l Advanced Unlock SI l Cancel ll Apply Figure 4 42 OSD Session Connection Type PCoIP Connection Manager Auto Logon TER1206003 Issue 3 218 a TERADICI PCoIP Zero Client and Host Administrator Guide Advanced Settings TERADICI PCoIP Zero Client Desktop Name to Select Auto Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay Enable
268. for Tera2 zero clients only You can access this page from the Configuration gt SCEP menu To retrieve certificates for a device enter the URL and password for the SCEP server and then click Request Certificates Root CA and 802 1x certificates display after these certificates are installed TER1206003 Issue 3 291 TERADICI PColP Zero Client and Host Administrator Guide SCEP Configure SCEP settings and retrieve certificates SCEP Server URL Challenge Password Root CA lt None Client Certificate l None Request Certificates Status Figure 4 91 AWI SCEP Page Table 4 87 AWI SCEP Parameters SCEP Server URL Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Root CA Displays the name of the root CA certificate that has been installed in the device Client Certificate Displays the name of the client certificate that has been installed in the device Request Certificates After entering the SCEP server address and password click this button to retrieve certificates Status Displays the status of the request e g in progress successful failed 5 22 3 OSD Tera2 SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatically from a SCEP server Thi
269. for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 147 TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 10 MC PCoIP Connection M
270. for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 193 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show E
271. for the host or client The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the host or client s MAC address If used the domain name is appended for example pcoip host lt MAC gt domain local This field is read only on this page Note To use the FQDN feature the DNS server with DHCP option 81 must be available and properly configured Ethernet Mode Lets you configure the Ethernet mode of the host or client as follows e Auto e 100 Mbps Full Duplex e 10 Mbps Full Duplex When you choose 10 Mbps Full Duplex or 100 Mbps Full Duplex and then click Apply the following warning message appears Warning When Auto Negotiation is disabled on the PCoIP device it must also be disabled on the switch Additionally the PCoIP device and switch must be configured to use the same speed and duplex parameters Different parameters may result in a loss of network connectivity Are you sure you want to continue Click OK to change the parameter Note You should always set the Ethernet mode to Auto and only use 10 Mbps Full Duplex or 100 Mbps Full Duplex when the other network equipment e g a switch is also configured to operate at 10 Mbps full duplex or 100 Mbps full duplex An improperly set Ethernet mode may result in the network operating at half duplex which is not supported by the PCoIP protocol The session will be severely degraded and eventually dropped TER1206003 Issue 3 98 TERADIC I PCoI
272. formation to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out of Range message for more than 30 seconds after you set a preferred resolution you can unplug and re plug the video cable to reset your display resolution back to its previous value TER1206003 Issue 3 326 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset The Enable Attached Display Override feature will force all ports to show that a display is attached This will advertise a default EDID if no display is physically attached to a port Enable Attached Display Override o The Preferred Resolution Override feature allows you to specify a specific resolution to use for each attached display NOTE In the case of an EDID read failure the drop down list may contain resolutions that are not actually supported by your display If the display stays black or shows a Timing Out Of Range message for more than 30 seconds after changing the preferred resolution you can unplug and re plug the video cable to reset your display resol
273. four second countdown to complete e Use the up down arrow keys on the keyboard to highlight the desired option then press the Enter key e Type the number of the desired option to select it immediately During a session users can also use a Ctrl Alt F12 hotkey sequence to display this overlay providing the following options are configured in advance e Enable Session Disconnect Hotkey must be enabled in the advanced options on the Session View Connection Server page e The Enable Local Cursor and Keyboard feature must be enabled on the PCoIP host software on the host computer For details see PCoIP Host Software for Windows User Guide TER1008001 e On the client the keyboard must be recognized as locally connected i e not bridged Note the latter two options must also be in place in order for users to use the up down arrow keys or to type in a number to select a disconnect option on this overlay In order to allow users to use the second overlay option i e to power off the workstation the power permissions on the client must be configured to allow a hard power off You can set this parameter from the MC Power Permissions page or from the AWI Power Permissions page Overlay Windows Overlay windows occasionally appear on top of the user s PCoIP session to display pertinent information when the status changes e g when the network connection is lost or an TER1206003 Issue 3 47 B anna T TERADICI PCoIP Zer
274. g from BEGIN RSA PRIVATE KEY to END RSA PRIVATE KEY and paste it into the original pem file replacing its private key with this RSA private key In other words make sure that all the text from BEGIN PRIVATE KEY to END PRIVATE KEY including the dashes in the original pem file is TER1206003 Issue 3 364 TERADICI PCoIP Zero Client and Host Administrator Guide replaced with the contents of BEGIN RSA PRIVATE KEY to END RSA PRIVATE KEY including the dashes from the RSA pem file c Save the original pem file and close it The certificate is now ready to be uploaded to the zero client Import the Client Certificate into the Client User Account SA eS we NY 8 Log in to the Windows 2008 server Click Start gt Administrative Tools gt Active Directory Users and Computers From the View menu select Advanced Features Navigate to the user you created for the zero client Right click the user and then select Name Mappings In the X 509 Certificates section click Add Locate and select the zero client certificate you exported that does not contain the private key This file was saved to a network location in Step 9 of Export the Client Certificate Leave both identity boxes checked click OK and then click OK again Import the Certificates to Client Device To import the certificates into a profile using the MC 1 ON ee z From a browser log i
275. ge Limits the initial image quality of the changed regions of the Quality display In a limited bandwidth situation a lower value reduces the initial image quality and decreases peak bandwidth requirement during large screen changes A higher value increases the initial image quality and increases peak bandwidth requirement during large screen changes Consider adjusting the maximum initial image quality before adjusting a minimum image quality or applying a bandwidth limit The default value of 90 percentage of fully lossless is recommended Values of 90 or lower best utilize the available network bandwidth The range of possible values is 30 to 100 Minimum Image Quality Sets the lower limit of quality for images In a limited bandwidth situation a lower value allows a higher frame rate for smooth motion to provide less jitter but with lower image quality A higher value gives crisp imaging but with image motion that is less smooth The default value of 50 percentage of fully lossless is recommended The range of possible values is 30 to 100 Note the minimum image quality must be set to a value lower than that of the maximum initial image quality Maximum Frame Rate Manages the average bandwidth consumed per user by limiting the number of screen updates per second A higher frame rate allows smoother display imaging motion to provide less jitter but with possible increased average network bandwidth A lower frame rate results in l
276. ges appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please
277. gon Session Settings Select the View Connection Server Auto Logon session connection type from the MC to configure a profile to automatically enter users login details when a VMware View Connection Server is used to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 125 P an 3 TERADICI Set Properties Setin Device Profile Family property name ALL Session Connection Type PCoIP Zero Client and Host Administrator Guide Value View Connection Server Auto Logon View Connection Server Address Auto Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select m m m m Description This setting controls how the PCoIP device initiates and receives PCoIP sessions In a tware dew environment this property sets the IP address or the FQDN of the dew Connection Server Specifies the Auto Logon usemame When Auto Logon is enabled this is the usemame sent to the VDM server Specifies the Auto Logon password When Auto Logon is enabled this is the password sent to the VOM server Specifies the Auto Logon domain When Auto Logon is enabled this is the domain sent to the WDM server When the desktop pool
278. gs Disable Management Console Interface Disable Administrative Web Interface Force password change on next login Unlock Cancel Figure 4 9 OSD Access Page Table 4 13 OSD Access Page Parameters Disable Management When enabled the management console interface is disabled and Console Interface the device cannot be accessed or managed by the MC or any other PColP device management tool Disable Administrative When enabled the device cannot be accessed or managed using Web Interface the AWI Force password change When enabled the administrative password must be changed the on next login next time either the AWI or OSD is accessed The new password may be blank TER1206003 Issue 3 106 a TERADIC PCoIP Zero Client and Host Administrator Guide 5 5 5 5 1 Configuring Device Discovery MC Discovery Settings The settings on this page let you configure a profile to use SLP discovery a PCoIP MC DNS based discovery prefix and or DNS SRV discovery to discover hosts and clients dynamically in a PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic between sub
279. gure 3 4 View Zero Client to Host Card via View Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 From the View Connection Server e Install View Agent on the host workstation e Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool e Ensure that the Use Secure Tunnel connection to desktop checkbox is enabled This checkbox is enabled by default e Enter the View Connection Server s IP address or domain name for the External URL e g 192 168 1 140 443 or https myserver com 443 2 From the zero client s AWI e Configure the View Connection Server session connection type and enter the DNS name or IP address of the View Connection Server 3 Start a PCoIP session 4 4 4 Zero Client to Virtual Desktop via View Connection Server The figure below shows a PCoIP session between a zero client and a virtual desktop from within a LAN using a View Connection Server to connect the endpoints TER1206003 Issue 3 62 a TERADICI PColP Zero Client and Host Administrator Guide Enterprise Network A 9 8 View Connection View VDI Server Desktop Figure 3 5 View Zero Client to Virtual Desktop via View Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation
280. h peaks and produce lower quality images D ALL Maximum Initial Image Quality _30_ be set greater than or equal to the Minimum Image Quality When applied in a profile to firmware older than 2 0 the minimum value written is 40 Set the user s image quality preference during a PColP session and is a range from 0 to 100 in steps of 5 A preference for smoother motion value 0 5 results in a higher frame rate at a lower quality level D ALL Image Quality Preference l Sap SS SS 0 lower frame rate at a higher quality level Intermediate values allow for varying degrees of preference Smoother Motion Sharper Image Figure 4 62 MC Image Configuration Table 4 59 MC Image Configuration Parameters Minimum Image Quality Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower quality images at a higher frame rate while others need higher quality images at a lower frame rate In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Maximum Initial Image Move the slider toward
281. he Certificate Upload page Note PCoIP only supports one 802 1x client certificate Ensure your security details are all contained within the one file The 802 1x certificate must contain a private key Enable 802 1X Legacy When enabled allows greater 802 1x compatability for older Support switches on the network 5 2 3 OSD Network Settings This page lets you configure network settings for the client You can display this page from the Options gt Configuration gt Network menu After you update the parameters on this page click Apply to save your changes TER1206003 Issue 3 99 B anna T TERADICH Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 SCEP Label OSD Display Access Reset Discovery Session Language Change the network settings for the device Enable DHCP M IP Address Subnet Mask Gateway Primary DNS Server Secondary DNS Server Domain Name Ethernet Mode Enable 802 1X Security Client Certificate FQDN Identity Cancel Apply Figure 4 5 OSD Network Page Table 4 9 OSD Network Page Parameters Enable DHCP IP Address Subnet Mask TER1206003 Issue 3 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers and also requests a domain name option 15 host name option 12 and client fully qualifie
282. he Host or Zero Client detects network congestion packet loss the device bandwidth is rapidly reduced to this value and more slowly reduced below this point The intent is to allow for a more even distribution of bandwidth between users sharing a congested network fink When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest megabit per second with a minimum value of 1 mbps This property defines the minimum bandwidth during periods of packet loss for the Host or Zero Client This setting on the Host defines the minimum bandwidth from the Host to the Zero Client This setting on the Zero Client defines the minimum kbps 0 1000 220000 bandwidth from the Zero Client to Host A setting of 0 _Save Cancel indicates that the property requires a device restart after being changed configures the PColP processor to push 1 Mbps When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest megabit per second with a minimum value of 1 mbps Figure 4 55 MC Bandwidth Configuration TER1206003 Issue 3 243 Bann T TERADICH PCoIP Zero Client and Host Administrator Guide Table 4 52 MC Bandwidth Configuration Parameters Parameter Device Bandwidth Limit Device Bandwidth Target TER1206003 Issue 3 Enter the maximum bandwidth peak for hosts or clients When configuring hosts this setting defines the bandwidth from the host to
283. he co ordinates are saved in flash memory You can manually recalibrate the screen as required through the OSD Touch Screen page 5 Follow the touch screen prompts You can test the calibration with your finger the cursor should move with your finger If the screen is not properly calibrated the system automatically restarts the calibration program 6 5 2 Setting up the Touch Screen as a Bridged Device Note This procedure is optional and only necessary if you want the touch screen to be set up as a bridged device While a session is active a user may want the touch screen to be controlled by a driver running on the host To set this up the touch screen must be added to the list of bridge devices 1 Follow the steps in the previous procedure to install the touch screen to your zero client 2 Log into the zero client AWI TER1206003 Issue 3 366 ann TERADIC I PCoIP Zero Client and Host Administrator Guide 3 From the Info menu click Attached Devices 4 The touch screen details should appear in this page Write down the PID and the VID information Attached Devices View presently connected monitors and USB devices Displays Port Model Status Mode Resolution Serial VID PID Date 1 BenQ Ew2420 Connected DVI 1920x1080 60 Hz V7B00284067 BNQ 7923 30 2011 2 Disconnected 3 BenQ EW2420 Connected DVI 1920x1080 60 Hz 93B02607026 BNQ 7923 10 2011 4 Disconnected USB Devices Device Parent Controller Model St
284. he peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 118 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog This field lets you control what type of messages appear when a Display Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system init
285. he processor family name for a zero client on the OSD Version page for the device TER1206003 Issue 3 358 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide 6 2 Information Version View the hardware and firmware version information MAC Address 00 80 64 A3 12 6B Unique Identifier A3126B Serial Number 5WRDLIOO001 Firmware Part Number FY 023004 Hardware Version 770591 02L Firmware Version 4 0 2 Firmware Build ID rc_tera_r4_0_2 13079 Firmware Build Date Aug 22 2012 11 37 15 PColP Processor Family Tera2 oRersor TU Bootloader Version 1 0 0 Bootloader Build ID rc_tera_r4_0 13010 Bootloader Build Date Aug 3 2012 19 37 38 Figure 4 146 Processor Family Information on OSD Version Page Configuring Syslog Settings You can configure syslog settings for a host or zero client from the device s AWI or you can use the MC to configure settings for a device profile Both methods are shown below Configuration involves entering the IP address or fully qualified domain name FQDN for the syslog server and then specifying the port number and facility to use when sending messages to the syslog server Teradici uses UDP to send syslog messages to a centralized syslog server Because most servers use port 514 for incoming messages Teradici recommends you configure port 514 the default as the syslog port to use However you can use a different port as long as the syslog server is
286. i Arch published desktop solution Click the Advanced button to configure advanced settings for this option Configuration Network IPv6 SCEP Label Discovery Session Language OSD Display Access Reset TERADICI PCoIP Zero Client Configure the connection to a peer device Connection Type IPCoIP Connection Manager Server URI Advanced Cancel Apply Figure 4 40 OSD Session Connection Type PCoIP Connection Manager TER1206003 Issue 3 214 On TERADICI TERADICI PCoIP Zero Client Desktop Name to Select Remember Username 2 Auto Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All B PColP Zero Client and Host Administrator Guide Auto Connect Always connect to this server at startup OK Cancel Figure 4 41 Advanced Settings Table 4 44 OSD Session Page Parameters Parameter Server URI Desktop Name to Select Auto Connect Remember Username Auto Launch If Only One Desktop Use OSD Logo for Login Banner TER1206003 Issue 3 Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g http archdesktop mycompany com Enter the pool or desktop name used by the client when starting a session Note This setting is optional
287. iated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected du
288. iated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected du
289. icate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect 227 am TERADICH Parameter Auto Launch If Only One Desktop Use OSD Logo for Login Banner Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when
290. ice restart after being changed Figure 4 70 MC Time Configuration Table 4 66 MC Time Configuration Parameters NTP Server Hostname Configure the IP address or fully qualified domain name FQDN of the NTP server that the host or client will contact to determine the current time TER1206003 Issue 3 264 Banna T TERADICI PColP Zero Client and Host Administrator Guide NTP Server Port Configure the port number of the NTP server The default NTP server port value is 123 NTP Query Interval Configure how often in seconds the host or client will contact the NTP server to update the current time The default query interval is 86400 seconds which is equivalent to 24 hours Enable DST Enable or disable the automatic adjustment for Daylight Saving Time DST Time Zone Offset Select the desired time zone 5 14 2 AWI Time Settings The Time page lets you configure Network Time Protocol NTP parameters to allow the host and client event logs to be time stamped based on NTP time Note If the client is configured for DHCP and the DHCP server provides an NTP server address this address will override any manually configured NTP server It will also enable NTP if it is disabled Note The client does not get time zone or Daylight Saving Time DST information from the NTP server Note To simplify system troubleshooting set the NTP parameters to allow user events to correlate with the relevant diagnostic event log en
291. ide 3 2 4 AWI Home Page The AWI Home page displays a statistics summary for the host or client You can display the Home page at any time by clicking the Home link at the top left section of the menu bar PCoIP Host Card Info Configuration Permissions Diagnostics Upload CPC alll PCoIP Host Card PCoIP device status and statistics for the current session Processor TERA2240 revision 1 0 512 MB Time Since Boot 0 Days 3 Hours 4 Minutes 0 Seconds PCoIP Device Name pcoip host 0030040deb9b Connection State Connected to TERA2140 client 192 168 54 133 802 1X Authentication Status Disabled Session Encryption Type AES 256 PCoIP Packets Sent Received Lost 15696 10944 0 Bytes Sent Received 6299360 1452576 Round Trip Latency Min Avg Max 2 4 5ms Transmit Bandwidth Min Avg Max Limit 8 280 4232 8464 kbps Receive Bandwidth Min Avg Max 0 56 392 kbps Pipeline Processing Rate Avg Max Limit 3 39 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Active Max 40 90 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Input Change Rate Output Process Rate Image Quality 1 60 fps 7 fps 7 fps Perceptually Lossless 2 N A N A N A N A 3 60 fps 0 fps 0 fps Lossless 4 N A N A N A N A Figure 2 9 AWI Host Home Page TER1206003 Issue 3 36 a S TERADICI PCoIP Zero Client and Host Ad
292. ide the IP address or DNS name of the VMware View Connection Server and also the user name user password and the domain name for the user to send to the server For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Auto Logon Explains how to use the MC to configure a profile that sets the View Connection Server Auto Logon session connection type for client devices e AWI Client View Connection Server Auto Logon Explains how to use the AWI to configure a client to automatically enter the user s login details when connecting to a virtual desktop via a VMware View Connection Server TER1206003 Issue 3 59 TERADICI PColP Zero Client and Host Administrator Guide 4 4 4 4 1 e OSD View Connection Server Auto Logon Explains how to use the OSD to configure a client to automatically enter the user s login details when connecting to a virtual desktop via a VMware View Connection Server View Connection Server Kiosk VMware View Kiosk mode allows you to configure clients to connect to a desktop that will be used for a kiosk implementation such as when multiple users connect to a desktop to obtain information that is not specific to any one individual At minimum you need to provide the IP address or DNS name of the VMware View Connection Server and the kiosk user name either a custom user name for the kiosk or its MAC address For details on how to config
293. ideo port 1 connector When this property is false the Host only responds to Display Data Channel DDC queries when a PCoIP session is active Setting this property equal to true can help resolve problems where video is not present at the Zero Client Enable Monitor Emulation on Video Port 2 c G This property provides functionality similar to the Enable Monitor Emulation on video True Port 1 property It affects DDC queries for the video port 2 connector j i This property provides functionality similar to the Enable Monitor Emulation on deo Ena S Monitor Emulation on True Port 1 property It affects DDC queries forthe video port 3 connector This property Video Port 3 only affects Quad Display Host cards 7 7 This property provides functionality similar to the Enable Monitor Emulation on video Enab ja Monitor Emulation on True Port 1 property it affects DDC queries for the video port 4 connector This property Video Port 4 only affects Quad Display Host cards This property enables lengthier hotplug de assert assert profiles on the host Enabling Enable Host Hot Plug Delay True False this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations This property sets the display cloning mode When this property is enabled display output on Port 1 is cloned on to Port 2 This property only affects Tera2LC devices Save Cancel indicates thatthe propert
294. ield in the IP header ALL Enable DSCP True False allowing intermediate network nodes to Figure 4 14 MC Session Connection Type Direct to Host TER1206003 Issue 3 114 Bann T TERADICH PCoIP Zero Client and Host Administrator Guide Table 4 22 MC Session Configuration Parameters Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 When enabled lets the client automatically reconnect with the last connected host when a session is lost Note This property requires a device restart after being changed When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can
295. ient to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure Certificate Check Mode When enabled prevents users from changing the Certificate Check Lockout Mode settings from the OSD or AWI Auto Connect When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect Connection Server This field determines whether a connection server is dynamically Cache Mode added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list Note You can use the PCoIP Management Console to pre populate the list of available connection servers Enable Self Help Link See Enabling the Self Help Link for details Auto Launch If Only One When enabled users are automatically connec
296. ificate size for firmware 4 0 x or smaller 6143 bytes Available Storage 14 certificate s 91248 bytes Subject 8021x WIN 80AOGYIG8I3 CA Issued By 8021x WIN 80AOGYIG8I3 CA Expiration Date 06 14 2016 Contains Private Key False Subject Users Issued By 8021x WIN 80AOGYIG8I3 CA Expiration Date 07 20 2012 Contains Private Key True No Usage Delete 8021X Delete Add New Figure 4 114 MC Certificate Store Configuration Table 4 103 MC Certificate Store Configuration Parameters Do not erase Select this option if you want the profile to use the existing certificate settings the device s that are configured on the device existing certificates Erase the Select this option if you want the profile to disable all certificates that are device s configured on the device existing Certificates and replace them with an empty set Add New Lets you upload a new certificate file to the profile When you click Add New the following screen displays Add Certificate to Store Certificate File pem TO Browse Cancel Figure 4 115 MC Add Certificate to Store TER1206003 Issue 3 317 a TERADIC PCoIP Zero Client and Host Administrator Guide 5 27 2 Table 4 104 MC Add Certificate to Store Parameters Certificate File pem Use the Browse button to locate the certificate file and then click Add After adding a certificate to the certificate store you can then select a
297. iguration Parameters Parameter Enable DHCP Maximum MTU Size Enable SNMP TER1206003 Issue 3 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway IP address and DNS servers and also requests a domain name option 15 host name option 12 and client fully qualified domain name FQDN When disabled you must set these parameters manually Note For MC discovery the device also requests vendor class options 60 43 Note This property requires a device restart after being changed Lets you configure the Maximum Transfer Unit packet size A smaller MTU may be needed for situations such as VPN tunneling because PCoIP packets cannot be fragmented Set the Maximum MTU Size to a value smaller than the network path MTU for the end to end connection between the host and client The Maximum MTU Size range is 600 to 1500 bytes for all firmware versions Note The default MTU is 1400 for sessions between PCoIP zero clients and PCoIP host cards The default MTU is 1300 for sessions with PCoIP software in the host or client such as VMware View When enabled the device enables the PCoIP SNMP agent to respond to SNMP requests Disabling the SNMP agent prevents it from responding to SNMP requests and from generating traps It also ensures that the PCoIP SNMP MIB cannot be accessed 95 P an TERADIC I PCoIP Zero Client and Host Administrator Guide SNMP NMS Address If you
298. ile with a VMware View session connection type or you may use the AWI or the OSD to configure an individual zero client to use a VMware View session connection type The following session connection types are available for zero client View VDI connections e View Connection Server e View Connection Server Auto Logon e View Connection Server Kiosk e View Connection Server Imprivata OneSign View Connection Server To configure a client to connect to a VMware virtual desktop with a manual logon use the View Connection Server session connection type You need to provide the IP address or DNS name of the VMware View Connection Server for this option For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Explains how to use the MC to configure a profile that sets the View Connection Server session connection type for client devices e AWI Client View Connection Server Explains how to use the AWI to configure a client to connect to a virtual desktop via a VMware View Connection Server e OSD View Connection Server Explains how to use the OSD to configure a client to connect to a virtual desktop via a VMware View Connection Server View Connection Server Auto Logon To configure clients to automatically enter users login details when clients connect to a virtual desktop use the View Connection Server Auto Logon session connection type You need to prov
299. iles Page Configured 0 00 0 c cece cece e cece cece e ee eee eens 33 Figure 2 8 AWI Log In Page 2 2 2 2 oie eee cece eee ee eee eee e ence ee eee eee eeeeeeeseneees 35 Figure 2 9 AWI Host Home bade 36 Figure 2 10 AWI Client HomePage 37 Figure 2 11 Failed Login Attempt Warning 0 0 ccc cece cece cece cece eee ee ee eeceeeeeeees 40 Figure 2 12 AWI Menu Overview 2 0 cece eee e eee cece cece cece e eee cece eee eeeeeeeeeeeeenes 41 Figure 2 13 OSD Main Window 0 0 c cece cece ccc eee e cece e eee e eee ee eeeeeeeseeeees 42 Figure 2 14 OSD Direct to Host Connect Window eee eecceeceeeceeeeeees 43 Figure 2 15 OSD Connection Status 43 Figure 2 16 OSD View Connection Server Connect Window eee e e 44 Figure 2 17 Virtual Desktop Login bage 44 Figure 2 18 OSD View Connection Server Certificate Warning e e 45 Figure 2 19 OSD Login Screen with Insecure Warning 20 200ceeceeeeeeeeeeeeeeeees 45 Figure 2 20 OSD VMware View Page 22 c cece cece cece cece cece eee eeceeeeeseeeees 46 Figure 2 21 Zero Client Control Panel 47 Figure 2 22 Display Link Training Failed Overlay 0 00000 c cece cece cece eee ee eee eens 48 Figure 2 23 Half Duplex Overlay 2 0 0 2 cece cece cee cecccceceecccccccececcccccceeeeeeccceeeeeees 48 Figure 2 24 Network Connection Lost Overlay _ 00 2 cece cece cece eee eecceeeeeeceeeceees 48 Figure 2 25
300. imeout value has been changed to 300 seconds Previously this setting was disabled by default i e set to 0 seconds New OSD Display options let you configure the native resolution of a display when the display cannot be detected and default EDID information is sent OSD Display Topology enhancements make the topology easier to configure In addition you no longer have to reboot the zero client after changing the Rotation setting for a display The OSD interface has a revised color scheme and logo placement 2 5 What s New in Firmware 3 5 0 The Teradici firmware 3 5 0 release provides the following features and enhancements Proximity card based SSO with Imprivata OneSign server support IEEE 802 1x network authentication IPv6 support DHCPv6 support Self help link added Lets you configure an end user link for access to self help information Limited USB 2 0 support for View 4 6 or later deployments bulk only for devices directly connected to root ports Enhanced imaging controls View Connection Server cache increased up to 25 entries Audio Line in Mode Enhanced logging modes TER1206003 Issue 3 25 Tip TERADICI PCoIP Zero Client and Host Administrator Guide Revamped User Interface Improved the layout of the pages and screens o Home and Statistics pages Added statistics consolidated information o Session page consolidated information pages for improved user experience o Attached Devices page exp
301. ina OneSign authentication deployment Onesign Desktop Name Select whether the Desktop Name to Select property is used in Mode OneSign Mode e Ignore s Use If Set TER1206003 Issue 3 195 a TERADICI Parameter Desktop Name to Select Onesign Appliance Verification Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enter the desktop name When the desktop pool list includes a pool with this name the client will immediately start a session with that pool Note This field is case insensitive Select the level of verification performed on the certificate presented by the OneSign appliance server e Noverification Connect to any appliance e Full verification Only connect to appliances with verified certificates Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is sel
302. ing Peripherals 000022 e eee cee cece cece eee sees 283 5 20 1 MC Peripheral Settings 0 00 0002 cece ence cee cee cece cee cece ete eeees 283 5 20 2 AWI Client Help for Peripheral Settings 2 00 cece ee ceeeccccceccccecccccececceeeees 284 5 21 Configuring IPV6 ec cee cee cece ce ce cee cee cee cee ee eee ceeeeeee 284 5 21 1 MC IPv6 Settings 2 0 cece cee cece cee ce cence nce cceceecencecceccuseuceneeees 284 5 21 2 AWI IPv6 Settings 1 2 0 2 0 cece cece cee cee cee cece cee eee eeeeees 286 5 21 3 OSD IPVO Settings onc ccve css ceccseguwe dacs aS a a a oseeetandeucexesedegseeseeeeecesens 288 522 Configuring SCEP orssed evan eeu bok odo ebb r dau dbo els ovate toi ee acess 290 5 22 1 MC SCEP Settings wu dco chet deste bees ala ceded gxeetdiee e E a 290 5 22 2 AWI Teraz Client SCEP Settings 0 20 o cece ce cee cee cee cece 291 5 22 3 OSD Teraz SCEP Settings 0 00 e ac c c e K ea ee cece cee ceecccecceecccecceeceenececes 292 5 23 Configuring the Display Topology L ee cee cece eee eee 293 5 23 1 MC Display Topology Settings 0 ce eee eee eee cece cee cece ceecceeccecceeeceeceeeces 293 5 23 2 OSD Dual display Display Topology Settings 2002s 297 5 23 3 OSD Quad display Display Topology Settings 0 0 00002 300 5 24 Uploading an OSD Logo cee cee cee ee cee cee ceeeeceees 302 5 24 1 MC OSD Logo Settings 0 20 2 cece cece eee ee eeees 302 5
303. ings 0200 o lec cece ce ee cee cee cee ee eens 344 5 31 13 OSD Ping Settings 1 2 cece c cee cece cee cee cee ce cee cencecceccuseuceneuces 345 5 32 Viewing Information AWI OSD 222 cee cee cee cee cece eee eee e ence 346 5 32 1 AWI Version Information 12 0 0 e e cee ee cee cee cence ce cee cee cecceccecenceceesenes 346 5 32 2 Viewing the Version Information 2 0 2 0 2 cece cee cece cece ee cee eee cece cece 348 5 32 3 AWI Host Attached Devices Information 000 022 eee cece cee cee eee cece eee 349 5 32 4 AWI Client Attached Devices Information 0 0 00 00022 e eee eee eee eee cee eee eens 350 5 33 Configuring User Settings OSD 0 02 e eee eee eens 351 5 33 1 OSD Certificate Checking Settings L L e eens 351 5 33 2 MC Help for Certificate Checking Settings L c eee cece eee 352 5 33 3 AWI Client Help for Certificate Checking Settings 0 00 00000 L L 352 5 33 4 OSD Mouse Settings 0 0 ccc cee ce cee cee cee cee cee ee eee nnen 353 5 33 5 OSD Keyboard Settings 0 02 cc cece cece cee cee cee cece ec eeceeeeeee 353 5 33 6 OSD Help for Image Settings cece cece cee cee cee ceececceceucecceneees 354 5 33 7 OSD Help for Display Topology Settings 022s 355 5 33 8 OSD Touch Screen Settings 0 0 2022 cece ce cee eect cece eee 355 6 HOW TO TOPICS 22056 occ a aa AE Ea teehee ceeded tien AAEE 357 6 1 Displaying Processor Information
304. io 1 Occasional Network Congestion In this scenario network congestion causes occasional degraded user experience An analysis of the link shows periodic spikes in b andwidth that consume the available link bandwidth or the bandwidth assigned to PCoIP traffic Network traffic during these spikes is roughly distributed across all active users who notice a momentary degradation in their desktop experience Assumptions s T1 line with 4 active users e Basic office productivity applications no video or 3D graphics Recommendations e Optimize Windows desktop settings e Reduce the maximum initial image quality e g to 70 Result Users maintain an acceptable desktop experience even during spikes in bandwidth Scenario 2 Occasional Network Congestion Caused by Small Number of Users In this scenario occasional network congestion causes occasional degraded user experience when a small number of users consume 3 or 4 Mbps This could happen if these users are watching video even though it was not planned for Assumptions TER1206003 Issue 3 79 TERADICI PColP Zero Client and Host Administrator Guide 4 6 5 4 7 4 7 1 e 6 Mbps link with 20 active users e Basic office productivity applications Recommendations e Optimize Windows desktop settings e Adjust the maximum PColIP session bandwidth for all users on the network link to limit how much any one user can consume e g to 1000 Kbps e Set the PCoIP bandwidth
305. ion By default it is set to 500 kilobits per second s Client to soft host sessions Use the Configure PCoIP session audio bandwidth limit variable in the Group Policy Editor to change this default The setting applies to the soft host only Audio must be enabled on both endpoints via the Enable disable audio in the PCoIP session variable before the audio bandwidth limit setting has any effect This setting also has no effect on USB audio When set to Disabled or Not Configured the TER1206003 Issue 3 76 TERADICI PColP Zero Client and Host Administrator Guide 4 6 4 default setting is used When set to Enabled you can adjust the value as explained in the Group Policy Editor help displayed beside this variable For more information see Knowledge Base support topic 15134 386 on the Teradici support site e Client to host card sessions This setting is not available for client to host card sessions Maximum PColIP Session Bandwidth This setting specifies the maximum bandwidth in kilobits per second that a PCoIP session can use including all imaging audio virtual channel USB and PCoIP control traffic Typically this value is set to the overall capacity minus 10 of the link to which the endpoint is connected You can configure this value as explained below s Client to soft host sessions Use the Configure the maximum PColIP session bandwidth variable in the Group Policy Editor to configure this setting for both client and soft h
306. ion only one of these interfaces can be disabled Access Change administrative access settings Disable Management Console r Interface Disable Administrative Web Interface Force password change on next r login Apply Cancel Figure 4 8 AWI Access Page Table 4 12 AWI Access Page Parameters Disable Management When enabled the management console interface is disabled and Console Interface the device cannot be accessed or managed by the MC or any other PCoIP device management tool Disable Administrative When enabled the device cannot be accessed or managed using Web Interface the AWI Force password change When enabled the administrative password must be changed the on next login next time either the AWI or OSD is accessed The new password may be blank 5 4 3 OSD Access Settings The Access page lets you prevent the device from being managed by the MC or any other PCoIP device management tool and lets you disable administrative access to the device s TER1206003 Issue 3 105 TERADIC I PCoIP Zero Client and Host Administrator Guide AWIL It also provides an option to force an administrative password change the next time the AWI or OSD is accessed You can display this page from the Options gt Configuration gt Access menu Configuration Network IPv6 Label Discovery Session Language OSD Display Access Reset Change the administrative access settin
307. ion server If your network is set up to use a non standard port for secure connections enter the port number When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect When enabled the username text box automatically populates with the last username entered When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops 223 am TERADICH PCoIP Zero Client and Host Administrator Guide Use OSD Logo for Login Banner Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost
308. ion Server Auto Logon session connection type from the Configuration gt Session page to configure the client to automatically enter a user s login details when a VMware View Connection Server is used to connect to a virtual desktop TER1206003 Issue 3 183 ann TERADICI PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type View Connection Server Auto Logon DNS Name or IP Address viewdesktop teradici com Logon Username V Logon Password ti a y Logon Domain Name D Hide Advanced Options Desktop Name to Select Port Leave blank for default Certificate Check Mode Warn before connecting to untrusted servers Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Auto Connect Always connect to this server at startup Connection Server Cache Mode Last servers used B Clear cache entries Auto Launch If Only One Desktop Use OSD Logo For Login Banner Enable Peer Loss Overlay M Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey R CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM AES 128 GCM M Disconnect Message Filter Show A
309. ion error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 217 ann TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides in
310. ion when Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this IP address to wake the host computer from a low power state When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 156 Bann T TERADICH PCoIP Zero Client and Host Administrator Guide Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers TER1206003 Issue 3 When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Secu
311. ions for viewing a test pattern on a zero client For details about how to configure a test pattern see AWI TER1206003 Issue 3 23 TERADICI PCoIP Zero Client and Host Administrator Guide Client Display Settings s New Tera disconnect options When a user is in a session with a remote workstation pressing the connect disconnect button on a Tera2 zero client pops up a new dialog that lets the user select whether to disconnect from the session or to power off the remote workstation Users can also use a Ctrl Alt F12 hotkey sequence to display this pop up dialog For details about this new feature see Disconnecting from a Session e Enhanced OSD messaging Messaging on the OSD has been enhanced with new overlay windows and also new in line messages that appear on the OSD s Connect page For example if a user does not enter the correct user name or password or if the Caps Lock key is on a message displays above the Connect button on this page to alert the user Network connection lost down up messages also display in this location replacing the network icons that used to appear in the lower right hand comer For details see Connecting to a Session and Overlay Windows s Management Console cached VCS address enhancement You can now configure up to 25 cached View Connection Server addresses from the Management Console s Session Configuration View Connection Server page These servers are displayed in a drop down list on the OSD Conne
312. isable any device class Sub Class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available Protocol This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available Vendor ID This field is enabled when ID is selected Enter the vendor ID of the authorized or unauthorized device The valid range is hexadecimal 0 FFFF Protocol ID This field is enabled when ID is selected Enter the product ID of the authorized or unauthorized device The valid range is hexadecimal 0 FFFF 5 26 3 AWI Client USB Permissions The USB page is accessed from the Permissions gt USB menu It allows you to authorize a white list of USB devices and to unauthorize a black list of USB devices based on ID or Class You can use wildcards or specify any to reduce the number of entries needed to define all devices You can also configure devices that need to be bridged to the host and enable USB 2 0 Enhanced Host Controller Interface EHCI mode for certain USB devices USB plug events are blocked in the PCoIP zero client hardware for unauthorized USB devices The host PCoIP host card or the host virt
313. isconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 129 a TERADICI Parameter Session Lost Timeout Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages E
314. istance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 237 Banna T TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages
315. istrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 124 a TERADICI Parameter Session Lost Timeout Custom Session SNI Enab
316. ized Unauthorized Devices Parameters Device Class Sub Class TER1206003 Issue 3 When adding a new USB authorization or unauthorization entry select one of the following e Class The USB device is authorized by its device class sub class and protocol information ID The USB device is authorized by its vendor ID and product ID information This field is enabled when Class is selected Select a supported device class from the drop down menu or select Any to authorize or unauthorize disable any device class This field is enabled when Class is selected Select a supported device sub class from the drop down menu or select Any to authorize or unauthorize disable any sub class Note If Any is selected as the device class this will be the only selection available This field is enabled when Class is selected Select a supported protocol from the drop down menu or select Any Note If Any is selected as the device class or sub class this will be the only selection available 315 TERADICI PColP Zero Client and Host Administrator Guide Vendor ID This field is enabled when ID is selected Enter the vendor ID of the authorized or unauthorized device The valid range is hexadecimal 0 FFFF Protocol ID This field is enabled when ID is selected Enter the product ID of the authorized or unauthorized device The valid range is hexadecimal 0 FFFF When you add a new USB bridged entry the following para
317. k IPv6 SGER Label Discovery Session Language OSD Display Access Reset vmware Horizon View Client Configure the connection to a peer device Connection Type View Connection Server DNS Name or IP Address Advanced OK Cancel Apply Unlock Figure 4 44 OSD Session Connection Type View Connection Server TER1206003 Issue 3 222 P an TERADICI Advanced Settings PCoIP Zero Client and Host Administrator Guide vmware Horizon View Client Configure the advanced View Connection Server settings for the device Desktop Name to Select Remember Username Auto Launch If Only One Desktop Use OSD Logo For Login Banner Prefer GSC IS Enable Peer Loss Overlay Enable Preparing Desktop Overlay Disconnect Message Filter Show All Port Leave blank for default Auto Connect Always connect to this server at startup Figure 4 45 Advanced Settings Table 4 46 OSD Session Page Parameters Parameter DNS Name or IP Address Desktop Name to Select Auto Connect Remember Username Auto Launch If Only One Desktop TER1206003 Issue 3 Enter the VMware View Connection Server s DNS name or IP address Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connect
318. l virtual machine 1 Right click on the Windows desktop and then select View gt Small icons 2 Right click on the taskbar and then select Properties 3 From the Taskbar tab select Use small icons 4 Click OK to save the setting and close the dialog TER1206003 Issue 3 74 TERADICI PCoIP Zero Client and Host Administrator Guide 4 6 3 To change folder options on an individual virtual machine 1 From the Control Panel select Folder Options 2 From the View tab deselect all unnecessary folder options 3 Click OK to save the settings and close the dialog Optimizing PCoIP Sessions A number of PCoIP software settings are provided for configuring sessions Some of these settings allow you to fine tune image and audio quality frame rate and network bandwidth limits to maximize bandwidth savings during a session while still maintaining an optimal user experience For client to soft host sessions e g connections between clients and virtual desktops a collection of PCoIP software session variables is available in the Windows Group Policy Editor s Local Computer Policy Computer Configuration Administrative Templates Classic Administrative Templates ADM PCoIP Session Variables Overrideable Administrator Defaults section For client to host card sessions image frame rate and bandwidth parameters can also be configured from the MC and AWI PCoIP software session variables and parameters that you can use to optimize P
319. le DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 5 MC View Connection Server Auto Lo
320. licy From the Request Handling tab select Allow private key to be exported d From the Subject Name tab select Supply in the request e From the Security tab select the user who will be requesting the certificate and then give Enroll permission to this user f Click OK and close the Certificate Templates Console window ES From the Certification Authority window right click Certificate Templates select New and then click Certificate Template to Issue Select the certificate you just created i e Zero client 802 1x and then click OK The template will now appear in the Certificate Templates list Close the window Issue the Client Certificate Note Do not use any other browser except Internet Explorer to log into the certificate server 1 Gree a PA Using Internet Explorer on your local machine go to your Certificate Authority URL using the format https lt server gt certsrv e g https ca domain local certsrv Click Request a certificate and then advanced certificate request Click Create and submit a request to this CA At the pop up window click Yes Fill out the Advanced Certificate Request form as follows a Inthe Certificate Template section select the certificate for clients e g Zero Client 802 1x b In the Identifying Information for Offline Template section fill out all the fields Important The name you enter in the Name field must be the fully qualified domain name of the
321. lient Information The page under this menu displays hardware and firmware version information about the device User Settings This menu contains links to pages that let users define mouse keyboard image display and touch screen settings and also the VMware View certificate checking mode Password The page under this menu lets you update the administrative password for the device Configuration Diagnostics Information User Settings Password Figure 2 33 OSD Options Menu Note You can hide a single menu item the entire Options menu or all menus from users For details see MC OSD Settings The GUI Reference in this help system contains full details about each page For information about how to configure or manage a device using these OSD pages please see the appropriate section in the GUI Reference TER1206003 Issue 3 51 nn TERADICI 4 1 4 1 1 PCoIP Zero Client and Host Administrator Guide PCoIP Deployment Scenarios PCoIP Endpoints PCoIP is a flexible technology that lets you deploy both PCoIP hardware endpoints e g PCoIP zero clients and host cards and PCoIP software endpoints e g soft clients and virtual desktops in your network For example you can use a zero client to connect to a PCoIP host card or to a virtual desktop Alternatively you can use a PColIP soft client to connect to a host card or virtual desktop PCoIP Hardware Endpoints The following figure shows some examples of
322. lient AES 128 GCM for the PCoIP session 180 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have bee
323. list includes a pool with this name then the Zero Client will immediately start a session with that pool The comparison is case Server Port insenstive When SSLis used to communicate with the connection server the default port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 0 65535 Enables SSL communications with the Mew Connection Server This property Figure 4 17 MC Session Connection Type View Connection Server Auto Logon Table 4 25 MC Session Configuration Parameters Parameter View Connection Server Address Auto Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select Server Port Enable View Connection Server SSL TER1206003 Issue 3 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables
324. ll N Custom Session SNI Enable DSCP P Enable Transport Congestion Notification K Apply Cancel Figure 4 31 AWI Session Connection Type View Connection Server Auto Logon Table 4 37 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Logon Username Enter the username for the client This username will be sent to the specified connection server Logon Password Enter the password for the client This password will be sent to the specified connection server TER1206003 Issue 3 184 a TERADICI PCoIP Zero Client and Host Administrator Guide Logon Domain Name Desktop Name to Select Certificate Check Mode Certificate Check Mode Lockout Trusted View Connection Servers Auto Connect Connection Server Cache Mode TER1206003 Issue 3 Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate
325. lly populated by the DHCPv6 server The device s secondary DNS IP address If DHCPv6 is enabled this field is automatically populated by the DHCPv6 server 289 TERADIC I PCoIP Zero Client and Host Administrator Guide Domain Name The domain name used e g domain local for the host or client If DHCPV 6 is enabled this field is automatically populated by the DHCPV6 server FQDN The fully qualified domain name for the host or client If DHCPv6 is enabled this field is automatically populated by the DHCPVv6 server Enable SLAAC Enable this field to set up Stateless Address Auto configuration SLAAC for your devices SLAAC Addresses When SLAAC is enabled and the device is rebooted these fields are automatically populated Enable Manual Address Enable this field to set up a manual static address for the device Manual Address Enter the IP address for the device 5 22 Configuring SCEP 5 22 1 MC SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatically from a SCEP server This feature is available for Tera2 zero clients only The settings on this page let you configure a profile with SCEP settings When the profile is applied the zero clients will submit a request for certificates to the specified SCEP server Note To enable a property in the MC click the Set in Profile checkbo
326. loyment It is packaged as a VMware virtual machine VM running on VMware Player You can use the MC to view status information for devices create groups and profiles configure a profile a collection of configuration settings that you can apply to a group one or more devices that require the same configuration upload certificates and firmware to devices control the power settings for devices manage the monitoring of device event logs and much more The MC topics in this help system describe how to use the MC to configure a device profile For complete information about how to install set up and use the MC please refer to the PCoIP Management Console User Manual TER0812002 After you type the IP address of the MC web interface into an Internet Explorer or Mozilla Firefox browser the browser will use HTTPS HTTP over an SSL socket to connect to the MC web interface The IP address for the MC web interface is configured either statically or via DHCP from the MC virtual machine console after installation Access to the MC is controlled using an administrative password which is also set from the MC virtual machine console after installation Full details about these setup procedures are included in the PCoIP Management Console User Manual TER0812002 The MC s HTTPS connection is secured using a PCoIP MC root Certificate Authority CA certificate For information on how to install this certificate see the PCoIP Managemen
327. lp displayed beside each variable For more information see Knowledge Base support topic 15134 353 on the Teradici_ Support site e Client to host card sessions You can configure a device profile with image quality settings from the MC Image page You can configure them for an individual zero client from the client AWI Image page If you are connecting to a host card from a soft client you can configure a host with image quality settings from the host AWI Image page PCoIP Client Image Cache Size Client side image caching reduces bandwidth by storing previously transmitted image content on the client to avoid retransmission The default value for this variable is 250 MB Currently this setting is only effective for Windows and Linux View clients when the client View Agent and View Connection Server release is 5 0 or later s Client to soft host sessions Use the Configure PCoIP client image cache size policy variable in the Group Policy Editor to adjust this setting When set to Disabled or Not Configured the default setting is used When set to Enabled you can adjust the cache size to a different value For more information see Knowledge Base support topic 15134 1039 on the Teradici support site e Client to host card sessions This setting is not available for client to host card sessions PColP Audio Bandwidth Limit The audio bandwidth limit setting specifies the maximum bandwidth that can be used for sound playback in a PCoIP sess
328. lso the user name user password and the domain name for the user to send to the server Note The server DNS name must resolve to the external WAN IP address of the PCoIP Security Gateway in the DMZ for external connections and to the IP address of the PCoIP Connection Manager for internal connections For details please see Teradici Arch Published Desktop Installation Guide TER 1211001 For details on how to configure this option see the following topics in the GUI Reference e MC PCoIP Connection Manager Auto Logon Explains how to use the MC to configure a profile that sets the PCoIP Connection Manager Auto Logon session connection type for client devices e AWI Client PCoIP Connection Manager Auto Logon Explains how to use the AWI to configure a client to automatically enter the user s login details when connecting to a published desktop via a PCoIP Connection Manager TER1206003 Issue 3 58 TERADICI PCoIP Zero Client and Host Administrator Guide e OSD PCoIP Connection Manager Auto Logon Explains how to use the OSD to configure a client to automatically enter the user s login details when connecting to a published desktop via a PCoIP Connection Manager 4 3 3 Zero Client View VDI Connections You can configure zero clients to use the PCoIP protocol when connecting to virtual desktops ina VMware View environment Depending on the size of your PCoIP deployment you may wish to use the MC to configure a prof
329. main sent to the WDM server Desktop Name to Select Server Port Certification Check Mode When the desktop pool list includes a pool with this name then the Zero Client will immediately start a session with that pool The comparison is case insenstive m When SSLis used to communicate with the connection server the default port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 0 65535 This property controls the level of verification performed on the ertificate presented b he co Warn ifthe connection may be insecure Default Figure 4 22 MC Session Connection Type PCoIP Connection Manager Auto Logon Table 4 30 MC Session Configuration Parameters Parameter PCoIP Connection Manager Server Address Auto Logon Username Auto Logon Password Auto Logon Domain Desktop Name to Select Server Port TER1206003 Issue 3 Enter the IP address or the fully qualified domain name FQDN of the PCoIP Connection Manager Enter the username for the client This username will be sent to the specified connection server Enter the password for the client This password will be sent to the specified connection server Enter the domain for the client This domain will be sent to the specified connection server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to com
330. meter Reset Hotkey Sequence not in a PCoIP session When this feature is enabled the parameter reset hotkey sequence is not G True ka False shown on the Zero Client On Screen Display When this property is true if the device is connected to a network where Enable 802 1X Security True False access is controlled using 802 1x authentication the device will perform 802 1x authentication 802 1 Authentication Identity PT T R the identity usemame presented during 802 1x Disable Management Console Interface When this property is true the device s management console interface is C True eC False disabled and the PCoIP Management Console can no longer access and manage the device Enable 802 1X Support for This property sets the 802 1 support for legacy switches Some 802 1 Legacy Switches legacy switches may require that this setting is enabled Save Cancel Figure 4 72 MC Security Configuration Table 4 68 MC Security Configuration Parameters Parameter Password Enable Password Protection Enable Web Interface Enable Hotkey Parameter Reset Hide Parameter Reset Hotkey Sequence Enable 802 1X Security 802 1X Authentication Identity TER1206003 Issue 3 Enter the password for the host or client Administrative Web Interface AWI This password is also required to modify certain configuration settings accessible through the client On Screen Display OSD This field accepts a
331. meters display Vendor ID oooo Product ID foooo Addl Cancel Figure 4 113 USB Bridged Parameters Table 4 102 USB Bridged Devices Parameters Vendor ID Enter the vendor ID of the bridged device The valid range is hexadecimal 0 FFFF Protocol ID Enter the product ID of the bridged device The valid range is hexadecimal 0 FFFF 5 27 Configuring the Certificate Store 5 27 1 MC Certificate Store Management The Certificate Store section is located at the bottom of the Manage Profiles page on the Management Console This section lets you configure a profile to retain the certificate settings that are configured on a device to disable the settings or to upload a new certificate file to the profile The maximum size for a certificate that you can upload to a profile from the MC is 8 176 bytes You can upload up to 16 certificates to a profile providing you do not exceed the maximum storage size of 98 112 bytes The available storage field indicates the remaining number of certificates and how much space is left in the certificate store Note If SCEP is enabled you can only upload a maximum of 14 additional certificates since two slots are reserved for SCEP server certificates TER1206003 Issue 3 316 ann TERADIC PCoIP Zero Client and Host Administrator Guide Certificate Store Supported Device Family ALL Supported certificate size for firmware 4 1 0 or greater 8176 bytes Supported cert
332. ministrator Guide Log Out PCoIP Zero Client Configuration Permissions Diagnostics Info Upload PCoIP Zero Client PCoIP device status and statistics for the current session Processor TERA2140 revision 1 0 512 MB Time Since Boot 6 Days 16 Hours 37 Minutes 53 Seconds PCoIP Device Name pcoip portal 0030040ddbbc Connection State Connected to host 192 168 65 103 802 1X Authentication Status Disabled Session Encryption Type AES 256 GCM PCoIP Packets Sent Received Lost 34716 52805 0 Bytes Sent Received 4401736 24021386 Round Trip Latency Min Avg Max 2 2 7 4 ms Transmit Bandwidth Min Avg Max Limit 8 120 392 8000 kbps Receive Bandwidth Min Avg Max 0 256 5600 kbps Pipeline Processing Rate Avg Max Limit 1 37 297 Mpps Endpoint Image Settings In Use Client Initial Image Quality Min Max 40 90 Image Quality Preference 50 Build To Lossless Enabled Maximum Rate Display Refresh Rate Output Process Rate Image Quality 1 60 fps 11 fps Lossy 2 60 fps 0 fps Lossless 3 N A N A N A 4 N A N A N A Figure 2 10 AWI Client Home Page Note The above figures show session statistics for devices that can support four connected displays If your deployment only supports two displays information for these two displays will appear in the bottom area of the page Table 2 1 AWI Home Page Statistics ma E PC OIP processor type version and RAM
333. more information about TCP UDP ports that are used for PCoIP technology see Knowledge Base support topic 15134 114 on the Teradici support site TER1206003 Issue 3 371 aE TERADICI PColP Zero Client and Host Administrator Guide 7 6 1 7 6 2 7 7 UDP encapsulated ESP Packet Format UDP encapsulated ESP is the default packet format for Tera2 devices with firmware 4 1 0 installed It is also used for Teral devices with firmware 3 x installed that connect remotely via a View Security Gateway The UDP encapsulated ESP packet format is illustrated in the figure below This figure also shows the location of the PCoIP transport header in a UDP encapsulated ESP packet Far Original UDP ESP ESP ESP lt Encrypted Figure 5 2 UDP encapsulated ESP Packet Format IPsec ESP Packet Format IPsec ESP encapsulation is the default packet format for direct connections that involve a Teral zero client and or Teral host card The IPsec ESP packet format is illustrated in the figure below This figure also shows the location of the PCoIP transport header in an IPsec ESP packet Orginal ESP ESP ESP bi Encrypted Figure 5 3 IPsec ESP Packet Format Syslog The syslog protocol is a standard for logging program messages to a database It is commonly used to monitor devices that do not have a large amount of storage capacity such as networking devices ESX servers zero clients and PCoIP host cards U
334. mputing model that ena bles desktop virtualization VGA Video Graphics Array View soft client VMware View software installed on a client end point to allow remote users to connect to their View VDI desktops from any loca tion VM Virtual Machine VPD Vital Product Data Factory pro visioned information to uniquely identify a host or client VPD alternate Virtual Desktop Platform VPN Virtual Private Network A tech nology for using the Internet or another intermediate network to connect computers to remote com puter networks VSS View Security Server A com ponent of VMware View that is typically deployed in a DMZ to sup port remote access to virtual desk tops WAN Wide Area Network An extended corporate continental network TER1206003 Issue 3 PColP Zero Client and Host Administrator Guide WI FI A trade name for IEEE 802 11 wireless technologies WOL Wake on LAN WOU Wake on USB 378
335. municate with the connection server If your network is set up to use a non standard port for secure connections enter the port number 149 a TERADICI Parameter Certification Check Mode Certification Check Lockout Mode Enable Auto Connect Connection Server Cache Mode PCM Server Cache Entry 1 to 25 Auto Launch If Only One Desktop Use OSD Logo for Login Banner TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select the level of verification performed on the certificate presented by the connection server e Warn if the connection may be insecure Default Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty Reject the unverifiable connection Secure Configure the client to reject the connection if a trusted valid certificate is not installed e Allow the unverifiable connection Not Secure Configure the client to allow all connections Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page This field determine
336. n s TERA2140 DP quad display PCoIP zero client This zero client supports up to two 2560x1600 monitors For each one connect the connector on a DisplayPort cable to a DisplayPort port on the zero client as shown in the above illustration lower right Note For details about other resolution options see PCoIP Host Cards and Zero Clients TER1206003 Issue 3 370 ann TERADICI PCoIP Zero Client and Host Administrator Guide 7 4 Host Cards PCoIP host cards are small add in cards that can be integrated into tower PCs rack mount PCs PC blades and server blades The card s TERA series processor performs advanced display compression algorithms to encode a user s full desktop environment This information is then communicated in real time over an IP network to the user s PCoIP zero client For complete details about PCoIP host cards see the Teradici website at http www teradici com 7 5 PColP Software Session Variables The PCoIP software session variables in Microsoft s Group Policy Object GPO editor let you configure users desktops with a collection of parameters that affect PCoIP sessions with soft hosts These variables are defined in a GPO administrative template file called pcoip adm which is located on the VMware View Connection Server installation directory servername c Program Files VMware V Mware View Server extras GroupPolicyFiles pcoip adm You can enable and configure PCoIP software session variables in
337. n e Maximum Compatibility e Suite B This option provides a higher level of security When enabled uses the AES 128 GCM encryption scheme to secure a PCoIP session When enabled uses the AES 256 GCM encryption scheme to secure a PCoIP session Note This method offers the best performance between hardware endpoints for Tera2 devices Enable AES 128 GCM Encryption Tera1 When enabled uses the AES 128 GCM encryption scheme to secure a PCoIP session Note This method offers the best performance between hardware endpoints for Tera1 devices Enable Salsa20 256 Round12 Encryption Tera1 When enabled uses the Salsa20 256 Round12 encryption scheme to secure a PCoIP session Note This method may offer improved performance for Tera1 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network 5 8 2 AWI Help for Encryption Settings Encryption settings for the host and client AWI are located on the Configuration gt Session page for each session connection type For details please refer to the field descriptions in the following topics e AWI Host Direct from Client Session Settings e AWI Client Direct to Host Session Settings e AWI Client Direct to Host SLP Host Discovery Session Settings e AWI Tera2 Client PCoIP Connection Manager Settings e AWI Tera2 Client PCoIP Connection Manager Auto Logon Settings e AWI Client View Connection Server Session Settings e
338. n Connection Type Connection Management Interface Table 4 28 MC Session Configuration Parameters Parameter CMS Address Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Event Log Notification TER1206003 Issue 3 Enter the IP address or fully qualified domain name FQDN of the connection manager Note Many connection managers will automatically set this value in each device they discover When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled the client sends the contents of its event log to the connection management server 140 a TERADICI PCoIP Zero Client and Host Administrator Guide Enable Session When enabled users can press the Ctrl Alt F12 hotkey sequence to Disconnect Hotkey pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can us
339. n Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign OSD Client View Connection Server View Connection Server Auto Logon View Connection Server Kiosk View Connection Server Imprivata OneSign Connection Management Interface Sessions The Connection Management Interface is used to configure an external connection manager as the connection broker TER1206003 Issue 3 113 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 21 Connection Management Interface Connections Management Session Connection Options Connection Management Interface Tool Connection Management Interface Connection Management Interface Client Connection Management Interface 5 7 2 MC Direct to Host Session Settings Select the Direct to Host session connection type from the MC to configure a profile to connect clients directly to hosts This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Note For information on how to link specific hosts and clients see PCoIP Management Console User Manual TER0812002 To configure a specific host with peering properties e g to accept any peer rather than a specific MAC address use the AWI s Direct from Client session settings
340. n disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 181 am TERADICH Parameter Custom Session SNI Enable DSCP Enable Transport Congestion Notification PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option show
341. n error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 199 a TERADICI You can choose
342. n mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Terai devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMwar
343. n to the Management Console From the Profiles tab click Add New and then enter a name for the new profile Click Save to save the profile Click Set Properties to edit the new profile s configuration In the Certificate Store category click to expand it and then click Add New In the Add Certificate to Store dialog click Browse and then upload both the root CA certificate and the certificate with the private key In the zero client certificate entry select 802 1X from the drop down list 8 Expand the Security Configuration category 9 10 11 Select Enable 802 1x Security and then set the value to True Select 802 1x Authentication Identity enter the user name you have defined for the zero Client and then click Save Apply this profile to the desired group To import the certificates to a device using the AWI 1 2 3 aon From a browser log into the AWI for the zero client or host card From the AWI menu select Upload gt Certificate Upload both the Root CA certificate and the certificate with the private key using the Browse button to locate each certificate and the Upload button to upload them From the AWI menu select Configuration gt Network Select Enable 802 1x Security Click the Choose button beside the Client Certificate field Select the certificate with the private key and then click Select TER1206003 Issue 3 365 a TERADIC I PCoIP Zero Client and Host Administrator G
344. n type and enter the IP address of the host card e Configure the address of the home VPN endpoint device as the default gateway e Set the packet MTU to be less than or equal to the largest size supported by the VPN tunnel 4 From the host card s AWI e Configure the Direct from Client session connection type e Set the packet MTU to be less than or equal to the largest size supported by the VPN tunnel 5 Start a PCoIP session 6 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on optimizing networks for WAN connections see the following Knowledge Base topics on the Teradici support site e Packet size MTU settings 15134 40 e Bandwidth settings 15134 242 15134 88 e Image settings 15134 28 15134 51 e Windows desktop experience optimization 15134 242 15134 880 Remote Zero Client to Host Card via 3rd Party Broker The figure below shows a PCoIP session between a zero client and host card over a WAN with a 3rd party broker in the enterprise network acting as a connection server Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 Please refer to Connection Prerequisites for other conditions that may apply TER1206003 Issue 3 67 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide 4 5 5
345. nabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 16 AWI Client View Connection Server Session Settings Select the View Connection Server session connection type from the Configuration gt Session page to configure the client to use a VMware View Connection Server as the broker when connecting to a virtual desktop TER1206003 Issue 3 176 ee ning TERADI Cr PColP Zero Client and Host Administrator Guide Session Configure the connection to a device vmware Horizon View Client Session Connection Type View Connection Server DNS Name or IP Address viewdesktop teradici com Truste Auto L Certificate Check Mode Lockout T Prevent users from changing the Certificate Check Mode Connection Server Cache Mode Last servers used x Clear cache entries Use OSD Logo For Login Banner Enable Transport Congestion Hide Advanced Options Desktop Name to Select Port Leave blank for default Certificate Check Mode warn before connecting to untrusted servers gt d View Connection Servers Show Clear Auto Connect Always connect to this server at startup Enable Self Help Link aunch If Only One Desktop
346. nce You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 175 a TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When e
347. nd export profiles TER1206003 Issue 3 29 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide TERADICI BR OIP Management Console HOME DEVICES GROUPS PROFILES POWER UPDATE SETTINGS LOGOUT HELP O Profile Management indicates thatthe profile includes a property that requires a device restart for the new setting to take effect fname Description Last Updated Example 2013 04 15 15 55 49 PDT Duplicate Profile Set Properties Edit Delete Export Add New Import trademarks of Teradici Corporation PColP MC 1 9 0 License Agreement Support Teradici com ation Figure 2 3 MC Profile Management Page Once a profile has been created you can click its Set Properties link to display the Manage Profiles page and begin defining a device configuration for the profile 3 1 5 MC Manage Profiles Page The figure below shows the Manage Profiles page for a profile It contains a list of all the categories used to configure the device firmware TER1206003 Issue 3 30 TERADICI PCoIP Zero Client and Host Administrator Guide TERADICI m PCoIP Management Console j 1 DEVICES GROUPS PROFILES POWER UPDATE SETTINGS LOGOUT HELP Manage Profiles Back to Profile List Set Properties Sample Return to Previous Page Description Last Updated 2013 04 02 13 46 37 PDT Expand Categories With SetValues Collapse All indicates that the property requires a device restart after being changed Net
348. ndows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation 90 counter clockwise TER1206003 Issue 3 299 Banna T TERADICH Parameter Resolution PCoIP Zero Client and Host Administrator Guide native resolution is used 5 23 3 OSD Quad display Display Topology Settings The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s The Display Topology page lets users change the display topology for a PCoIP session You can access this page from the Options gt User Settings gt Display Topology menu on your client OSD To apply the display topology feature to a PCoIP session between a client and a VMware View virtual desktop you must have VMware View 4 5 or later To apply the display topology feature to a PCoIP session between a client and a PCoIP host you must have the PCoIP host software installed on the host Note Always change the display topology settings using this OSD Display Topology page Do not try
349. nets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Options directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the PCoIP Management Console User Manual TER0812002 Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device Profile Family Property Name Description When this property is true the Host or Zero Client can be dynamically discovered by SLP management entities without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems This discovery mechanism is independent of DNS SRV discovery P ALL Enable SLP Discovery True False This property can be used to direct the device to contact a particular PColP PCoIP MC DNS Based Discovery Mmm MC in environments where there is more than one Management Console in Prefix use There are several restrictions on its operation please refer to the PColP MC User Manual before using this property When this property is true the Host or Zero Client automatically advertise themselves to the PColP broker without requiring prior knowledge of its location in
350. ngestion is detected or the Device Bandwidth Limit is met It begins at the lesser of the Device Bandwidth Limit and 8000 Kbps and increases the bandwidth used within seconds The slow start algorithm allows a graceful session startup for low bandwidth scenarios e g WAN scenarios After initiating a PCoIP session users may temporarily notice low bandwidth video artifacts as the algorithm ramps up bandwidth use Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 5 10 Configuring the Language 5 10 1 MC Language Settings The settings on this page let you configure a profile with the language to use in the OSD user interface Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 247 P an TERADICI Set Properties Setin Device Profile Famity O ALL Language PColP Zero Client and Host Administrator Guide Property Name Description This property configures the language of the OSD The drop down menu lists the supported languages This property configures the keyboard layout The drop down menu lists the supported keyboards When a deprecated Vv ALL Keyboard Layout keyboard layout is applied to devices running firmware 4 1 0
351. ngestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PColP Packet Format Enabling the Self Help Link The Self Help Link option lets you configure a self help link that will appear on the OSD Connect window When users click this link they are automatically connected to a specific desktop that can be used as a corporate resource for example a desktop containing IT help information After enabling this option you then configure all the necessary details to automatically log users in to the desktop that you specify You also configure the link text that you want to appear on the Connect window Enable Self Help Link M Connection Server i Port Leave blank for default Username FT Password PO Domain FT Desktop Name to Select OO Link Text OO Figure 4 27 Enable Self Help Link Options When you enable this field the following options appear TER1206003 Issue 3 169 TERADICI PColP Zero Client and Host Administrator Guide Connection Server Enter the fully qualified domain name of the connection server brokering the desktop e g a PCoIP Connection Manager for a PCoIP Connection Manager session connection type or a View Connection Server for a View Connection Server session connection type Port By default port 443 is used to communicate with the connection server If your network is set up to use a non
352. ngs due to high latency packet delivery Optimize PCoIP session variables Minimize the packet buffer depth in all switches routers Increase priority of PCoIP traffic Increase the amount of bandwidth assigned to PCoIP traffic Increase the link bandwidth Packets considered lost by VMware View Optimize Windows visual settings due to sufficiently out of order packets Optimize PCoIP software session settings Minimize packet reordering in the network 4 7 5 WAN Testing Guidelines Consider the following guidelines when testing PCoIP implementations where clients connect to virtual desktops over a WAN e Test real workloads with multiple users who are actively sharing the link Single user bandwidth tests are invalid since the PCoIP protocol will take as much bandwidth as possible unless it is constrained by configuration or by network conditions When constrained the PCoIP protocol fairly shares bandwidth with other PCoIP protocol users e Do not try to simulate desktop performance by limiting a single session This is also an invalid test e Do not use random packet loss to emulate network packet loss e g using free WAN emulation tools to randomly drop packets In real networks random packet loss is rare and due to poor network link quality which is typically repaired by service providers when it occurs Random packet loss causes the PCoIP protocol to continually lower display quality and frame rate until the minimum quali
353. ngs language session parameters etc e Permissions The pages under this menu let you set up the permissions for the USB audio and power on the client and for the USB and audio on the host e Diagnostics The pages under this menu help you troubleshoot the device e Info The pages listed this menu let you view firmware information and the devices currently attached to the device e Upload The pages under this menu let you upload a new firmware version an OSD logo and your certificates to the device The following figure shows the menus and pages available in the AWI TER1206003 Issue 3 40 ann TERADICI PCoIP Zero Client and Host Administrator Guide Note The pages only available from the client are marked with a C and the pages only available from the host are marked with an H Initial Setup Home Page Diagnostics J Initial Setup USS Event Log C ea C SCEP C Host CPU H aaa ony H Host Only Label Audio CC H Only available for dder host cards still using monitor emulation SNMP Session sag O CS Image C Monitor Emulation HT T Host Driver Function CH Time Pasvord Figure 2 12 AWI Menu Overview The GUI Reference in this help system contains full details about each page For information about how to configure or manage a device using these AWI pages please see the appropriate section in the GUI Reference 3 3 PCoIP On Scre
354. nnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 188 TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing
355. ns with VMware View virtual desktops running release 5 0 or earlier The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality image that may be perceptually lossless but is nota fully lossless state This may provide some bandwidth savings but is not recommended for use cases that re
356. nstead of the PKCS format 9 Save this cer file to a location where it can be accessed by the Windows 2008 server and imported into Active Directory Convert the Certificate Format from pfx to pem 1 Download and install Windows OpenSSL from http www slproweb com products Win32OpenSSL html The light version is sufficient 2 Copy the pfx client certificate file you saved above to the C OpenSSL Win32 bin directory 3 Open a command prompt window and then enter the following command to convert the certificate format from pfx to pem C OpenSSL Win32 bin openssl exe pkes12 in lt client_cert gt pfx out lt client_ cerf gt pem nodes where lt client_cert gt is the name of the pfx certificate file you saved to your local machine 4 When prompted enter the password for the certificate file 5 At the command prompt enter the following command to create an RSA private key file C OpenSSL Win32 bin openssl exe rsa in lt client_cerf gt pem out lt client_cert gt _ rsa pem where lt client_cert gt is the name of the pem certificate file you created in the previous step 6 In Notepad a Open both the original pem file and the RSA pem file you just created The RSA pem file contains only an RSA private key Because the zero client certificate requires its private key in RSA format you need to replace its private key with this RSA private key b Copy the entire contents of the RSA pem file everythin
357. nt sizes Note This setting affects which area of the screen to use when users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes Primary Configure which video port on the zero client you want as the primary port Note The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the display that is requested for the Wi
358. nter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 6 MC View Connection Server Kiosk Session Settings Select the View Connection Server Kiosk session connection type from the MC to configure a profile to use Kiosk mode when when a VMware View Connection Server is used to connect clients to a virtual desktop This selection requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 1
359. ntil the device successfully contacts a connection management server Note Although the Enable DNS SRV option does not affect the DNS SRV functionality for the PCoIP Management Console the DNS SRV Discovery Delay is used for the PColIP Management Console When DNS SRV records are not installed we recommend you set the delay to the maximum value of 9999 This minimizes attempts by the host or client to contact the PColP Management Console 109 ann TERADIC I PCoIP Zero Client and Host Administrator Guide 5 5 3 OSD Discovery Settings The settings on this page let you enable Service Location Protocol SLP management entities to discover hosts and clients dynamically in the PCoIP system without requiring prior knowledge of their locations in the network Using a discovery mechanism can dramatically reduce configuration and maintenance effort for complex systems You can display this page from the Options gt Configuration gt Discovery menu Note SLP discovery mechanism requires all PCoIP devices and the MC to reside on the same network subnet For SLP discovery to work across subnets routers must be configured to forward multicast traffic between subnets Because most deployments do not allow this the recommended discovery mechanism in this case is to configure DHCP Vendor Class Options directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the P
360. nts If the zero clients in a PCoIP deployment are configured to always connect to the same host i e a static one to one pairing then a connection broker is not required For connecting clients and hosts a number of 3rd party connection brokers support the PCoIP technology For more information see Knowledge Base support topic 15134 24 on the Teradici support site For VDI implementations the VMware View connection broker is used to connect zero clients to VMware View virtual desktops You can also use the VMware View connection broker to connect PCoIP clients and host PCs For more information see Using PCoIP Host Cards with VMware View TERO0911004 DVI and DisplayPort Interfaces Tera2 zero clients support both DVI and DisplayPort digital display interfaces The following port options are available for these clients e TERA2321 DVI I dual display PCoIP zero client contains two DVI ports e TERA2321 DP DVI I dual display PCoIP zero client contains one DVI port and one DisplayPort port e TERA2140 DVI D quad display PCoIP zero client contains four DVI ports e TERA2140 DP quad display PCoIP zero client contains four DisplayPort ports Support for 2560x1600 Display Resolution All of the above zero clients also support 2560x1600 resolution for attached monitors with either DVI or DisplayPort interfaces However a custom dual link DVI cable adapter is TER1206003 Issue 3 369 ann TERADICI PCoIP Zero Client and Host
361. nu Click the Advanced system settings link From the Advanced tab click the Settings button From the Visual Effects tab select the Adjust for best performance radio button Me KR PA Click the OK button to save settings and close the dialog Removing Desktop Wallpaper To remove desktop wallpaper on an individual virtual machine 1 From the Start menu enter gpedit msc in the Search programs and files text box to display the Local Group Policy Editor window 2 Select Computer Configuration gt Administrative Templates gt Windows Components gt Remote Desktop Services gt Remote Desktop Session Host gt Remote Session Environment 3 Ensure that Enforce Removal of Remote Desktop Wallpaper is set to Enabled 4 Click OK to save the setting and close the dialog Enabling Blank Screensaver To enable a blank screensaver on an individual virtual machine 1 From the Start menu enter gpedit msc in the Search programs and files text box to display the Local Group Policy Editor window 2 Select User Configuration gt Administrative Templates gt Control Panel gt Personalization 3 Ensure that Enable screen saver is set to Enabled Click OK to save the setting and close the dialog Set the Force specific screen saver to Enabled and in the Screen saver executable name text box enter scrnsave scr 6 Click OK to save settings and close the dialog Changing Icon and Folder Options To configure small icons on an individua
362. o Client and Host Administrator Guide unauthorized USB device is plugged in These overlays show network USB device and monitor statuses as icons and text as shown in the examples below Display Link Training Failed This overlay only displays on Tera2 clients that contain DisplayPort display interfaces as opposed to DVI interfaces The DisplayPort protocol requires a link training sequence for adapting to differing cable lengths and signal qualities If this training does not succeed the following overlay appears with the message Display link training failed BB Display link training failed Figure 2 22 Display Link Training Failed Overlay Half Duplex Overlay PCoIP technology is not compatible with half duplex network connections When a half duplex connection is detected the following overlay appears with the message Half duplex network connection Half duplex network connection Figure 2 23 Half Duplex Overlay Network Connection Lost Overlay Loss of network connectivity is indicated using an overlay with the message Network connection lost over the most recent screen data This overlay appears when the client network cable is disconnected or when no PColP protocol traffic is received by the client for more than two seconds ae Network connection lost Figure 2 24 Network Connection Lost Overlay The lost network connection message appears until the network is restored or the timeout expires and
363. o a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 116 a TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option show
364. o authenticate and connect the endpoints Enterprise Network Zero Home Client Device View Connection S View VDI Desktop Figure 3 11 View Zero Client to VDI Desktop via View Security Connection Server To establish the connection Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the ESXi server e Create a virtual machine VM e Install Windows and View Agent on the VM 2 On the View Connection Server e Create a pool and add the VM to the pool e Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 3 On the View Security Server e Pair the View Security Server with the View Connection Server e Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes e Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses 4 On your firewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 5 From the zero client s A WI e Configure the View Connection Server session connection type and enter the DNS name or external WAN IP address of the View Security Server TER1
365. o client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 160 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Session Negotiation Configure the Transport Layer Security TLS cipher the client will Cipher use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enabled Session Enable or disable an encryption mode for the device By default all Ciphers encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors Thi
366. o system advertises to the host opera system F ALL Enable Audio Line In True False Please reter to the PColP Administrative Guide for important details kar lare This property enables a work around that prevents memory corruption that can occur e e when audio is enabled on some Host systems This property must be true on Host True False pcjworkststions running 64 bit Vista with more than 4 GB of RAM that enable HD audio This property should be false for all other Host PC Workstations sel Conca indicates that the property requires a device restart after being changed O lemi Enable Vista Windows 7 64 bit Mode lt Figure 4 73 MC Audio Permissions Table 4 69 MC Audio Permissions Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate Note This property requires a device restart after being changed Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input Enable Microsoft Enable this option for Windows Vista 64 bit and Windows 7 64 bit version Windows Vista 64 operation systems bit Mode
367. oceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PColP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 173 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM
368. om the Configuration gt Initial Setup menu TER1206003 Issue 3 92 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Initial Setup 1 1 Manual Configuration These settings must be configured before the device is used for the first time Step 1 Audio Enable HD Audio Note To enable audio please ensure that audio is also enabled on the Host Step 2 Network Enable DHCP M IP Address Raz fies ls FEE Subnet Mask fass Bas less fo Gateway haz fice fsa fp Primary DNS Server Raz fics l 50 Secondary DNS Server haz fies fi J52 Step 3 Session Identify Host by IP address FQDN Host IP Address Raz fice les Joo Host MAC Address Joo Bo oa Joo Es Jos Step 4 Apply Changes apply Cancel Figure 4 2 AWI Client Initial Setup Page Table 4 4 Audio Parameters Enable HD Audio Enables audio support on the host or client Table 4 5 Network Parameters Enable DHCP Enables DHCP as opposed to using manual IP address configuration IP Address Device s IP address Subnet Mask Device s subnet mask TER1206003 Issue 3 93 P an TERADICI PCoIP Zero Client and Host Administrator Guide Device s gateway IP address Primary DNS Server Device s primary DNS IP address Secondary DNS Server Device s secondary DNS IP address Table 4 6 Session Parameters Identify Host By Specifies the host identify method Host IP Address Specifies the host IP address
369. omatic adjustment for Daylight Saving Time Savings Time DST 5 15 Configuring Security 5 15 1 MC Security Settings The settings on this page let you configure a profile with the security parameters to use for hosts and clients Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 266 a TERADICI Set Properties Setin Device Profile Family ALL PCoIP Zero Client and Host Administrator Guide Property Name Description Password This property configures the Host or Zero Client local administrative OOS password This password is required to access the web interface It is also required to modify certain configuration settings accessible through the OSD The password is a string of zero to 20 characters This property enables the Host or Zero Client local administrative Enable Password Protection True False password When it is false the web interface and OSD are not password Enable Web Interface True False protected When this property is true the device s embedded web interface is enabled When it is false the web interface is disabled When enabled a Zero Client can be reset to its factory defaults using the Enable Hotkey Parameter Reset True False keyboard combination CTRL ALT SHIFT SPACE when the Zero Client is Hide Para
370. on Note For more information about configuring VMware View servers please refer to VMware View documentation 1 On the View Connection Server e Install View Agent on the host workstation e Create a manual pool that is configured to support PCoIP hardware and then add the workstation to the pool TER1206003 Issue 3 71 Bann T TERADICI 4 5 8 PCoIP Zero Client and Host Administrator Guide e Define the pairing password and pairing timeout that will be used to pair the View Connection Server and View Security Server 2 On the View Security Server e Pair the View Security Server with the View Connection Server e Enable the Use Secure Tunnel connection to desktop and Use PCoIP Secure Gateway for PCoIP connections to desktop checkboxes s Enter the View Security Server s IP address for the External URL e g https 12 50 16 151 443 and for the PCoIP External URL e g 12 50 16 151 4172 This is the WAN facing address that remote clients can resolve Only the port number is different for the two addresses 3 On your firewall or router e Allow both TCP and UDP traffic on port 4172 and TCP traffic on port 443 4 From the VMware View soft client e Configure the DNS name or external IP address of the View Security Server e Set the desired certificate checking mode 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client to optimize performance For information on op
371. on This option provides a higher level of security TER1206003 Issue 3 201 a TERADIC I PCoIP Zero Client and Host Administrator Guide Enabled Session Enable or disable an encryption mode for the device By default all Ciphers encryption modes that pertain to a device are enabled e AES 128 GCM Tera1 and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Terai devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network e AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware s
372. onnection manager can also locate an appropriate peer for the device to connect to and then initiate the connection Session Configure the connection to a device Session Connection Type Connection Management Interface x DNS Name or IP Address Hide Advanced Options Enable Peer Loss Overlay M Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Enable Event Log Notification I Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All Enable DSCP P Enable Transport Congestion Notification m Apply Cancel Figure 4 35 AWI Session Connection Type Connection Management Interface Client Table 4 41 AWI Session Page Parameters DNS Name or IP Enter the DNS name or IP address of the connection manager Address Enable Peer Loss When enabled the Network Connection Lost overlay appears on Overlay the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC Enable Preparing When enabled the Preparing Desktop overlay appears on the Desktop Overlay displ
373. or assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 138 am TERADIC I PCoIP Zero Client and Host Administrator Guide 5 7 8 You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an
374. or the first scenario Configure the enterprise NAT device to redirect TCP UDP port 4172 to the host card For the second scenario e Configure the source enterprise NAT device 203 0 0 1 to translate IP address and ports as follows 192 168 0 1 4172 to 203 0 0 1 4172 192 168 0 2 4172 to 203 0 0 1 4173 192 168 0 3 4172 to 203 0 0 1 4174 TER1206003 Issue 3 65 B anna T TERADICIH 4 5 3 TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide e Configure the destination enterprise NAT device 144 0 0 1 to translate IP addresses and ports as follows 144 0 0 1 4172 to 10 0 10 1 4172 144 0 0 1 4173 to 10 0 10 2 4172 144 0 0 1 4174 to 10 0 10 3 4172 2 From the zero client s AWI e Configure the Direct to Host session connection type and enter the IP address of the destination enterprise NAT device 3 From the host card s AWI e Configure the Direct from Client session connection type 4 On your firewall or router allow both TCP and UDP traffic on the ports you have configured in your NAT devices 4172 5 Start a PCoIP session 6 If necessary adjust bandwidth and image parameters on both the host and client to optimize performance For more information on how NAT applications work with PCoIP see Knowledge Base support topic 15134 830 on the Teradici support site For information on optimizing networks for WAN connections see the following Knowledge Base topics e Packet size MTU settings 15134 40 e Bandwidth s
375. ose the resolution new onscreen legend to explain statistics Certificate management at this time limited to 802 1x client certificate Monitor alignment support Disconnect Message Filter field added Lets you control the message that appears when a session disconnects New hotkey to reset zero client to factory default configuration New Session Connection Type field New Pipeline Processing Rate field 2 6 What s New in Firmware 3 4 1 The Teradici firmware 3 4 1 release provides the following enhancement Support for Net cards 2 7 What s New in Firmware 3 4 0 The Teradici firmware 3 4 0 release provides the following features and enhancements TER1206003 Issue 3 New banner at the top of the Administrative Web Interface page RDP is no longer supported Diagnostic enhancements e Syslog support e Additional log reporting for specific categories of messages such as audio USB video Reset Host CPU button from Host CPU page removed New OSD page in the User Settings window called Touch Screen Lets users configure and calibrate Elo TouchSystems touch screen displays with IntelliTouch surface acoustic wave and AccuTouch five wire resistive touch screen technologies 26 ann TERADICI PCoIP Zero Client and Host Administrator Guide 3 1 3 1 1 3 1 2 PCoIP Management Tools PCoIP Management Console About the MC The PCoIP Management Console MC lets you centrally manage the devices in your PCoIP dep
376. ost endpoints If the two endpoints have different settings the lower value is used When set to Disabled or Not Configured on an endpoint the endpoint imposes no bandwidth constraints When set to Enabled on an endpoint the setting is used as the endpoint s maximum bandwidth constraint For more information see the Group Policy Editor help displayed beside the variable and also Knowledge Base support topic 15134 351 on the Teradici support site e Client to host card sessions You can configure a device profile with a maximum session bandwidth setting from the MC Bandwidth page You can configure setting for a zero client or host card from the device s AWI Bandwidth page PCoIP Session Bandwidth Floor This setting specifies a lower limit in kilobits per second for the bandwidth that is reserved by the PCoIP session The default value is 0 meaning no minimum bandwidth is reserved You can configure this value as explained below s Client to soft host sessions Use the Configure the PCoIP session bandwidth floor variable in the Group Policy Editor to configure this setting for both client and soft host endpoints The setting affects only the endpoint on which it is configured When set to Disabled or Not Configured no minimum bandwidth is reserved for the endpoint When set to Enabled you can adjust the value as explained in the Group Policy Editor help displayed beside this variable For more information see Knowledge Base support topic 1
377. other conditions that may apply Enterprise Network Zero Client Host Card Figure 3 3 Zero Client to Host Card LAN To establish the connection 1 From the zero client s A WI e Configure the Direct to Host session connection type and enter the DNS name or IP address of the host card 2 From the host card s AWI e Configure the Direct from Client session connection type and whether to accept any peer i e zero client or a specific one 3 Start a PCoIP session 4 Ifnecessary adjust bandwidth and image parameters on both the host and client to optimize performance 4 4 3 Zero Client to Host Card via View Connection Server The figure below shows a PCoIP session between a zero client and host card from within a LAN using a View Connection Server to connect the endpoints TER1206003 Issue 3 61 ann TERADICI PCoIP Zero Client and Host Administrator Guide Note All host card scenarios assume you have the PCoIP host software installed on the host PC or workstation For details please see PCoIP Host Software for Windows User Guide TER1008001 This scenario also assumes you have the VMware View Agent software installed on the host PC or workstation For more information see Using PCoIP Host Cards with VMware View TER0911004 Please refer to Connection Prerequisites for other conditions that may apply Enterprise Network g ge View Connection PCoIP Zero Client Server Host Card Fi
378. otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address prefix length of the primary DNS server e g 64 If DHCPv6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address of the secondary DNS server e g FDOF EC91 16F9 201 215 58FF FEA0 7827 If DHCPv6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed Configures the IPv6 address prefix length of the secondary DNS server e g 64 If DHCPv 6 is enabled this is the value returned by DHCPv 6 otherwise it is the static setting Note This property requires a device restart after being changed The settings on this page let you enable IPv6 for PCoIP devices connected to an IPv6 network Note IPv6 is not currently supported by VMware View You can access this page for the host or client from the Configuration gt IPv6 menu TER1206003 Issue 3 286 ann TERADIC I PCoIP Zero Client and Host Administrator Guide IPv6 Change the IPv6 network settings for the device Enable IPv6 P Link Local Address Gateway Enable DHCPv6 FP PrimaryDNS lt S C C O Secondary DNS FO Domain Name 7 ron i s lt is
379. our changes TER1206003 Issue 3 272 a TERADIC I PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family popas iane Description This property configures the functionality of the Zero Client power button The Host Workstation PC is commanded to perform a soft power off when the Zero Client power button is pressed for less B ALL Client Power Button Function user cannot invoke any power off than 4 seconds and soft power off is enabled The Host workstation PC is commanded to perform a hard power off when the Zero Client power button is pressed for more than 4 seconds and hard power off is enabled This property configures the number of seconds of inactivity no keyboard mouse required before a PCoIP client powers down The timeout only Client Power Down Timeout s 0 60 28800 applies to a device when it is not in session Valid Seconds values are 60 2880 or use 0 to disable the power down Non zero values are only allowed when the PCoIP client endpoint supports power off Wake on USB Mode Disabled This property configures the Wake on USB mode Wake on LAN Mode Disabled gt This property configures the Wake on LAN mode Power On After Power Loss Mode Disabled z Pan eer RC 2 hee automatically powers on when power is supplied Save Cancel indicates that the property requires a device restart after being changed Figure 4 77 MC Power Permissions Table 4 73 MC Power Pe
380. our IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 210 TERADICI PColP Zero Client and Host Administrator Guide You
381. our IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 240 P an T TERADICI PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 8 Configuring Session Encryption 5 8 1 MC Encryption Settings The settings on this page let you configure a profile with the Transport Layer Security TLS level to use
382. overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PColP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 166 am TERADICI Parameter Enabled Session Ciphers TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Tera1 devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting
383. ow to upload certificates to a single device using the AWI see AWI Certificate Upload Settings For information on other OSD messages that may appear on top of a user s session during startup or after a session has been established see Overlay Windows Disconnecting from a Session For Tera l clients users can disconnect from a session and return to the OSD by pressing the connect disconnect button on the device PColP Zero Client and Host Administrator Guide For Tera2 clients users can also disconnect from a virtual desktop session and return to the OSD by pressing the device s connect disconnect button However if a user is in a session TER1206003 Issue 3 46 B anna T TERADICI PCoIP Zero Client and Host Administrator Guide 3 3 4 with a host card in a remote workstation pressing this button will pop up the Zero Client Control Panel overlay shown in the figure below which provides options to disconnect from the session to power off the remote workstation or to cancel the operation Zero Client Control Panel Short press button to navigate to other options Your selection will be completed when the timer runs out 1 Disconnect 4 2 Power Off Workstation 3 Cancel Figure 2 21 Zero Client Control Panel Users can select an option from this overlay in a number of ways e Continue to tap the connect disconnect button to toggle between options until the desired one is highlighted then wait for the
384. ower average network bandwidth but with image motion that is less smooth The default value of 30 frames per second is recommended The range of possible values is 1 to 120 TER1206003 Issue 3 78 TERADICI PCoIP Zero Client and Host Administrator Guide Maximum PCoIP Session Constrains the maximum link rate in a PCoIP session Setting this Bandwidth value prevents a single user from consuming too much bandwidth and prevents the server from attempting to transmit at a higher rate than the link capacity which would cause excessive packet loss This setting applies to both server and client If the two endpoints have different settings the lower value is used The default value is 90 000 kilobits per second PCoIP Session Bandwidth Specifies a lower limit for the bandwidth reserved for each PCoIP Floor session The actual session bandwidth can be below this floor if the minimum amount configured is not needed No default value is set The range of possible values is 0 to 100 000 Kbps PCoIP Client Image Cache Controls the size of the PCoIP View client image cache A larger Size cache size reduces bandwidth usage but requires more memory on the client A small cache size requires more bandwidth usage The default value is 250 MB The range of possible values is 50 to 300 MB Troubleshooting Scenarios The following scenarios provide examples of how to adjust these PCoIP session settings for some common use cases Scenar
385. p Connection Server Cache Mode Last servers used Clear cache entries Enable Self Help Link Auto Launch If Only One Desktop aaqa Login Username Caching Use OSD Logo For Login Banner aI Enable Peer Loss Overlay Enable Preparing Desktop r Overlay Enable Session Disconnect Hotkey M CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All z Enable DSCP P Enable Transport Congestion S Notification Apply Cancel Figure 4 26 AWI Session Connection Type PCoIP Connection Manager Table 4 34 AWI Session Page Parameters Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g http archdesktop mycompany com Desktop Name to Select Enter the pool or desktop name used by the client when starting a session Note This setting is optional TER1206003 Issue 3 164 TERADIC I PCoIP Zero Client and Host Administrator Guide Certificate Check Mode Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the cl
386. page contains links to all the MC functions and also contains a Site Status section that displays summary information about the PCoIP devices discovered by the MC TER1206003 Issue 3 28 ann TERADICI TERADICI DEVICES GROUPS Manage Devices Manage Groups es Manage Profiles PCoIP Zero Client and Host Administrator Guide PROFILES POWER UPDATE Manage Power Q Update Firmware a L Monitor Device Logs IE x Manage Settings lemarks of Teradici Corporation gPColP Management Console SETTINGS ver LOGOUT Site Status PCoIP Devices Zero Clients Tera2 3 online 6 offline Tera 2 online 1 offline Hosts Tera2 4 online 2 offline Tera 3 online 3 offline Sessions 3 active Update DNS SRV Records Management Console pcoip mc terase local No record found DNS SRY Records Connection Broker Management Console Health Good 3 18 GB 79 free 837 95 MB used Disabled Disk Usage Extended Logging PCoIP MC 1 9 0 License Agreement Support Teradici com Figure 2 2 MC Home Page Device firmware is configured on the MC by defining profiles and then applying them to groups of devices Clicking the Profiles tab displays the Profile Management page which lists allows you to manage the profiles in your system 3 1 4 MC Profile Management Page From the Profile Management page you can view add duplicate configure i e set properties for edit delete a
387. pected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have be
388. permissions for the device Hide keyboard shortcut When Enable Keyboard Shortcut is enabled and this field is sequence in OSD disabled the keyboard sequence appears on the Reset Parameters page for the client When both Enable Keyboard Shortcut and this field are enabled the keyboard sequence does not appear on the Reset Parameters page for the client however the user can still use the keyboard sequence to reset the parameter 5 30 2 AWI Host Parameter Reset Settings The Reset Parameters page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Configuration gt Reset Parameters menu Note Resetting parameters to factory default values does not revert the firmware or clear the custom OSD logo Reset Reset all configuration and permission settings stored on the device Reset Parameters Reset Apply Cancel Figure 4 123 AWI Host Reset Page Table 4 111 AWI Host Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets TER1206003 Issue 3 331 TERADIC I PCoIP Zero Client and Host Administrator Guide 5 30 3 OSD Parameter Reset Settings The Reset page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Options gt Configuration gt Reset menu Note Resetting paramete
389. ppears the first time you log in You can configure audio network and session parameters on this page After you click Apply the Home Page appears for each subsequent session This page provides an overview of the device status If a warning message appears when you try to log in then a session is already in progress on that device Only one user can log into a device at one time When a new session logs in the current session is ended and the previous user is returned to the Log In page 3 2 3 AWI Initial Setup Page The AWI s Initial Setup page contains the audio network and session configuration parameters that you must set before a client or host device can be used This page helps to simplify initial setup and reduce the time for new users to establish a session between a PCoIP zero client and PCoIP host card in a remote workstation The AWI client Initial Setup and host Initial Setup pages are not identical Each one provides parameters that apply to the client and host respectively If configured in the firmware defaults the Initial Setup page appears the first time you log in After you click Apply the Home page appears for subsequent sessions unless the firmware parameters are reset Note More complex environments that use host discovery or connection management systems require further configuration than is available on the Initial Setup page TER1206003 Issue 3 35 a TERADICI PColP Zero Client and Host Administrator Gu
390. pplies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 220 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you di
391. pply 8 At the Success page click Continue 6 2 2 Setting up Syslog from the MC Syslog settings in the MC are located in the MC s Event Log page To configure syslog settings from the MC for a device profile 1 From an Internet browser enter the IP address of the MC 2 Select the Profiles tab 3 From the Profile Management page click the Set Properties link for the desired profile 4 Expand the Event Log Control category and then click the Edit Properties link 5 Enable Syslog Server Hostname and then enter the IP address or FQDN of the syslog server 6 Enable Syslog Server Port and then enter the port number used by the syslog server for incoming messages The device will use this port to send messages 7 Enable Syslog Facility Number and then enter the facility level number that the device will use when sending messages 8 Click Save Note You must enter a value in both the Syslog Server Port and Syslog Facility Number fields 6 3 Uploading Firmware 6 3 1 Uploading a Firmware Release to a Zero Client To upload a firmware release to a zero client 1 Log in to the client s AWI 2 From the Firmware Upload page browse to the folder containing the firmware file This file will have an all extension TER1206003 Issue 3 360 TERADICI PCoIP Zero Client and Host Administrator Guide Double click the correct all firmware file 4 Click Upload 5 Click OK to confirm that you want to proceed
392. quire images and desktop content to be truly lossless If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 5 12 4 OSD Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can display this page from the Options gt User Settings gt Image menu TER1206003 Issue 3 258 ann TERADIC PCoIP Zero Client and Host Administrator Guide Note This setting applies only to sessions between zero clients and hosts VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the Image Quality Preference slider to favor image sharpness versus smooth motion during a PCoIP session when network bandwidth is limited Smoother Motion Sharper Image Image Quality Preference 50 Cancel Figure 4 66 OSD Image Page Note In the OSD this page is available from the Options gt User Settings menu Table 4 62 OSD Image Page Parameters Image Quality Pref Move the slider towards Smoother Motion to result in a higher frame erence rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or
393. quires a device restart after being changed This field affects DDC queries for the port 4 connector and provides functionality similar to that for the port 1 connector Note This property requires a device restart after being changed When enabled allows lengthier hot plug de assert assert profiles on the host Enabling this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations When enabled display output on Port 1 is cloned on Port 2 so that both displays show the same content Note If you are connecting a TERA2321 zero client to a host workstation that does not have the PCoIP host software installed and the host driver function enabled and you are using monitor emulation on the host card you may experience black screens on the cloned displays To remedy the problem you can either install and enable the host software or you can disable monitor emulation on the video port for the secondary display only 5 13 2 AWI Tera1 Host Monitor Emulation The Monitor Emulation page lets you enable or disable the monitor emulation feature This page is only available on host cards still using monitor emulation It is disabled and non editable on the client Some PCs and workstations do not boot if a display is not attached Monitor emulation presents a generic display to ensure the boot process completes When a session is connected the client display information is sent to the host
394. r a network with understood congestion or packet loss If the bandwidth is not required the bandwidth used drops below the floor When configuring hosts this setting defines the minimum bandwidth from the host to the client e g graphics data When configuring clients it defines the minimum bandwidth from the client to the host e g USB data A setting of 0 configures the PCoIP processor to reduce bandwidth to 1000 Kbps during these network impairments You should have a good understanding of the network topology before setting this to a non zero value Note The firmware implements a slow start algorithm that increases the bandwidth used until the required bandwidth is reached network congestion is detected or the Device Bandwidth Limit is met It begins at the lesser of the Device Bandwidth Limit and 8000 Kbps and increases the bandwidth used within seconds The slow start algorithm allows a graceful session startup for low bandwidth scenarios e g WAN scenarios After initiating a PCoIP session users may temporarily notice low bandwidth video artifacts as the algorithm ramps up bandwidth use Note When applied to devices running firmware older than 3 0 a value other than 0 is rounded to the nearest Megabit per second with a minimum value of 1 Mbps 5 9 2 AWI Bandwidth Settings The settings on this page let you control the bandwidth used by a host or client during a PCoIP session You can display this page for a host or
395. r a value greater than or equal to 60 Note It may take up to 30 seconds longer than this value for the fallback configuration to become active Note This property requires a device restart after being changed SNMP Community Configures the SNMP community name used by the device Name 5 2 2 AWI Network Settings This page lets you configure network settings for the host or client You can display this page from the Configuration gt Network menu After you update the parameters on this page click Apply to save your changes Note You can also configure network information from the host s Initial Setup page and the client s Initial Setup page TER1206003 Issue 3 96 B anna T TERADICH PCoIP Zero Client and Host Administrator Guide Network Change the network settings for the device Enable DHCP M IP Address haz les Isa fia Subnet Mask Ras Rss Rss lp Gateway ha fies sa fr Primary DNS Server ha fies h 50 Secondary DNS Server hS fies l fs2 Ethernet Mode Auto Maximum MTU Size 1400 bytes Enable 802 1X Security P Authentication TLS Identity Client Certificate Choose Enable 802 1X Legacy Support E Apply Cancel Figure 4 4 AWI Network Page Table 4 8 AWI Network Page Parameters Enable DHCP IP Address Subnet Mask TER1206003 Issue 3 When enabled the device contacts a DHCP server to be assigned an IP address subnet mask gateway IP address and D
396. r drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to selecta connection server from a read only list Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a connection server IP address or FQDN to which a user is allowed to connect e lfLast servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server froma read only list in the Server drop down menu When enabled enables the Self Help Link on user authentication screens For a description of this feature see Enabling the Self Help Link 122 a TERADICI Parameter Auto Launch If Only One Desktop Enable Login Username Caching Use OSD Logo for Login Banner Prefer GSC IS Over PIV Endpoint Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide When enabled users are automa
397. r for the host to use Note External connection managers can simplify the administration effort for large complex systems In a managed connection an external connection manager server communicates with a device and can remotely control and configure it The connection manager can also locate an appropriate peer for the device to connect to and then initiate the connection TER1206003 Issue 3 200 TERADIC I PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device Session Connection Type connection Management Interface z DNS Name or IP Address Hide Advanced Options Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Enable DSCP P Enable Transport Congestion d Notification Apply Cancel Figure 4 34 AWI Session Connection Type Connection Management Interface Host Table 4 40 AWI Session Page Parameters DNS Name or IP Enter the DNS name or IP address of the connection manager Address Session Negotiation Configure the Transport Layer Security TLS cipher the client will Cipher use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility e TLS 1 2 with Suite B compliant 192 bit elliptic curve encrypti
398. ra Client Power Page Parameters 022 e cece cece eee ee 275 Table 4 76 AWI Teraz Client Power Page Parameters 0 0 20 e cece e cece ee 276 Table 4 77 MC Host Driver Configuration Parameters cece eee cece 278 Table 4 78 AWI Host Driver Function Parameters 22200200000 e eee eee eee 279 Table 4 79 MC Event Log Control Parameters ccc eee cece eee eeeee 280 Table 4 80 AWI Event Log Page Parameters 281 Table 4 81 OSD Event Log Page Parameters 283 Table 4 82 MC Peripheral Configuration Parameters 22 e cece cece e eee 284 Table 4 83 MC IPv6 Configuration Parameters 00002 c cece ccc cc cece cece ee eee 285 Table 4 84 AWI IPv6 Page Parameters 287 Table 4 85 OSD IPv6 Page Parameters 0000 00000 c cece eee ee cee cece eeeeeeeeee 289 Table 4 86 MC SCEP Configuration Parameters 000000000 ccc ce cece cece cece cece 291 Table 4 87 AWI SCEP Parameters 2 222220 0 eee 292 Table 4 88 OSD Teraz SCEP Page Parameters 1 00 00 ooo ee eee cece eee eeeeeeeeeeee 293 Table 4 89 MC Display Topology Configuration Parameters 22222 ee 294 Table 4 90 OSD Tera Display Topology Page Parameters 298 Table 4 91 OSD Teraz Display Topology Page Parameters 301 Table 4 92 MC Add OSD Logo Configuration Parameters eee eee 303 Table 4 93 AWI Client OSD Logo Upload Page Parameters 0222222222222 e eee 304 Table 4 94 MC Link to Imported Firmware Parameters
399. rdware Token Configuration Typically no configuration is required on the zero client side for the following e CAC and PIV smart card user authentication e SIPR hardware token user authentication However for CAC cards that support both the modern PIV and the old style CAC GSC IS command sets administrators may want to enable the Prefer GSC IS over PIV Endpoint TER1206003 Issue 3 89 a TERADICI PCoIP Zero Client and Host Administrator Guide checkbox in the MC AWI and OSD View Connection Server and View Connection Server Imprivata Onesign windows TER1206003 Issue 3 90 ann TERADICI 5 1 5 1 1 GUI Reference Initial Setup AWI Host Initial Setup Page You can display this page from the Configuration gt Initial Setup menu Initial Setup 1 1 Manual Configuration These settings must be configured before the device is used for the first time Step 1 Audio Enable HD Audio V Note To enable audio please ensure that audio is also enabled on the Client This will select the Line In input If using Microsoft Windows Vista Windows 7 please ensure you do the following for this feature to function correctly 1 Run regedit 2 Search the registry keys for PinConfigOverrideVerbs and delete these registry entries Enable Audio Line In P Step 2 Network Enable DHCP M IP Address Raz les les RS Subnet Mask ss lass 255 fo Gateway Raz fies les fr Primary DNS Server Raz fies le
400. re endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 187 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location
401. rect to Host session connection type You need to provide the IP address or DNS name of the host for this option You also need to configure a Direct from Client session connection type on the host You have the option of allowing the host to accept a connection request from any client or from a specific client only If the latter you need to provide the client s MAC address For details on how to configure this option see the following topics in the GUI Reference e MC Direct to Host Explains how to use the MC to configure a profile that sets the Direct to Host session connection type for client devices For information on how to statically link specific hosts and clients using the MC see the PCoIP Management Console User Manual TER0812002 e AWI Client Direct to Host Explains how to use the AWI to statically configure a client to connect to a specific host card e AWI Host Direct from Client Explains how to use the AWI to configure a host card to accept a connection request from any client or from a specific client only e OSD Direct to Host Explains how to use the OSD to statically configure a client to connect to a specific host card Connecting Hosts and Clients Using SLP Host Discovery If hosts reside on the same subnet as clients you can use the Direct to Host SLP session connection type to configure clients to use Service Location Protocol SLP to discover the hosts on the subnet With this configuration the cli
402. rence in this help system contains full details about each category For information about how to configure or manage a device using these MC pages please see the appropriate section in the GUI Reference For details on how to apply a profile please refer to the PCoIP Management Console User Manual TER0812002 PCoIP Administrative Web Interface About the AWI The PCoIP Administrative Web Interface AWD allows you to interact remotely with a PCoIP host or client From the AWI you can manage and configure a host or client view important information about it and even upload firmware and certificates to it After you type the device s IP address into an Internet Explorer or Mozilla Firefox browser the browser will use HTTPS HTTP over an SSL socket to connect to the device s AWI web page Access to the AWI is controlled using an administrative password which can be optionally disabled The AWI s HTTPS connection is secured using a PCoIP root Certificate Authority CA certificate To avoid warning messages when you log into the AWI it is recommended that you install this certificate in your browser The certificate file cacert pem is always included in a firmware release but you can also download it directly from the Teradici support site For detailed instructions on how to install the certificate see Knowledge Base support topic 15134 529 on the Teradici support site The following browsers have been tested with this release
403. rent power state and change the host s power state You can access this page from the Diagnostics gt Host CPU menu TER1206003 Issue 3 341 Panna T TERADIC PCoIP Zero Client and Host Administrator Guide Host CPU View identity view and change power state host only Host Identity Current Power State SO On Change Power State 55 Soft Off apply Figure 4 130 AWI Host CPU Page Table 4 118 AWI Host CPU Page Parameters Host Identity The identity string of the host computer if data is available Current Power State The current power state that is configured for the host Change Power State Select one of the following options e S5 Soft Off Configures the client s remote PC button to perform a soft power off of the host i e to put the host in sleep mode when the button is pressed for less than four seconds S5 Hard Off Configures the client remote PC button to perform a hard power off of the host i e a device shutdown when the button is pressed for more than four seconds Note To use this feature the host must have compatible hardware architecture 5 31 9 AWI Client Audio Settings The Audio page lets you generate an audio test tone from the client You can access this page from the Diagnostics gt Audio menu To generate an audio test tone click Start to start the test tone Click Stop to stop the test Note The Audio page functionality is only available on a cli
404. requires a device restart after being changed Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 143 B anna T TERADIC I PCoIP Zero Client and Host Administrator Guide Set Properties Setin Device Profile Family property Name Value Description This setting controls how the PCoIP Vv Session Connection Type PColP Connection Manager he device initiates and receives PCoIP sessions In a PColP Manager Server P PColP Connection Manager P environment this property sets the Server Address URI of the PCoIP Connection Manager Server When the desktop pool list includes a pool with this name then the Zero Desktop Name to Select Client will immediately start a session with that pool The comparison is case insenstive When SLis used to communicate with the connection server the default Server Port 0 65535 port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 This property controls the level of verification performed on the certificate presented by the connection server Certification Check Mode Warn if the connection may be insecure Default This property controls whether the user TS n is allowed to change the VCS Certification Check Lockout Mode nlockec certificate check mode through the OSD or the web interfac
405. rideVerbs and delete these registry entries apply Cancel Enable Audio Line In Figure 4 74 AWI Tera1 Host Audio Page Table 4 70 AWI Tera1 Host Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate Enable Microsoft Enable this option for Windows Vista 64 bit and Windows 7 64 bit version Windows Vista operation systems Windows 7 64 Warning Do NOT use this mode with Windows XP 64 or 32 bit operating You do not have to enable the 64 bit mode for Linux 64 bit operating systems Linux kernels should be compiled with the latest PCoIP audio CODEC support Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input Note Follow the onscreen instructions if you have Windows Vista or Windows 7 installed on the device TER1206003 Issue 3 270 a TERADIC PCoIP Zero Client and Host Administrator Guide 5 16 3 5 16 4 AWI Tera2 Host Audio Permissions You can configure the audio permissions from the Initial Setup page when you start your first session For subsequen
406. ring Reset Parameters AWI OSD 0 00 2 eee eee eee cee cee cece cee cenceccenes 330 5 30 1 AWI Client Parameter Reset Settings 0 0 000 cece eee cee eee ee eee 330 5 30 2 AWI Host Parameter Reset Settings 0002 cee cee cee eee eee 331 TER1206003 Issue 3 7 TERADIC I PCoIP Zero Client and Host Administrator Guide 5 30 3 OSD Parameter Reset Settings 00 occ eee cece cee cee eee eeeee 332 5 31 Viewing Diagnostics AWI OSD _ 2 2 00 cece cece ce cece ee cee cee ee cence 332 5 31 1 AWI Help for Event Log Settings L L L cee cee cee eee ee 332 5 31 2 OSD Help for Event Log Settings 0 0 0 0 cee cee eee cee ee ee 333 5 31 3 AWI Host Session Control Settings 00220 o ccc cece cee cee cee cece ee 333 5 31 4 AWI Client Session Control Settings 002 ee cee cee eee eee 333 5 31 5 AWI Host Session Statistics Settings 2 0 cece ce cee cee ce cee cee cenceeeees 334 5 31 6 AWI Client Session Statistics Settings 00 e eee 337 5 31 7 OSD Session Statistics Settings 220 cece ce cee cee cece eee 340 5 31 8 AWI Host Host CPU Settings 0 00 2 cece cece ce cece cece eee eee 341 5 31 9 AWI Client Audio Settings 22 00 eee cece ce cee cee ce cee cee cenceccercecerceres 342 5 31 10 AWI Client Display Settings L e cee cee cece cece 343 5 31 11 AWI PCoIP Processor Settings 000 o occ cece ce cee ce cee cee cee cee eeee 344 5 31 12 OSD PCoIP Processor Sett
407. rity TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security Enable or disable an encryption mode for the device By default all encryption modes that pertain to a device are enabled e AES 128 GCM Tera and Tera2 An encryption method implemented in first generation Tera1 and second generation Tera2 processors This method offers the best performance between hardware endpoints for Terai devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 No
408. rk with software hosts as they cannot be put into a low power state The hardware host must be able to support waking from low power state off hibernate sleep when it receives a wake on LAN packet For Tera2 clients you can disable the Wake On LAN feature from the AWI Power page or the MC Power Permissions page Enter the host s MAC address to complete the host wake up configuration when Wake On LAN Enabled Peer Address or Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this MAC address to wake the host computer from a low power state Enter the host s IP address to complete the host wake up configuration when Wake On LAN Enabled Custom Address is selected The client will send a magic packet to this IP address to wake the host computer from a low power state When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC 208 TERADICH Parameters Enable Preparing Desktop Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Wh
409. rmissions Parameters Client Power Configure the functionality of the client s remote PC button Button Function The host is commanded to perform a soft power off i e to go into sleep mode when the client s remote PC button is pressed for less than four seconds and soft power off is enabled The host is commanded to perform a hard power off i e to shut down when the client s remote PC button is pressed for more than four seconds and hard power off is enabled Select from the following options e user cannot invoke any power off Users cannot shut down the host or putitin sleep mode user can only invoke a hard power off Users can shut down the host but not put it in sleep mode user can only invoke a soft power off Users can put the hostin sleep mode but not shut it down user can invoke soft and hard power offs Users can put the hostin sleep mode and shut it down Client Power Configure the number of seconds of inactivity i e no keyboard or mouse Down Timeout action required before a PCoIP client powers down The timeout only Seconds applies to a device when itis notin a session Valid values are 60 to 28800 seconds or use 0 to disable the power down Note Non zero values are only allowed when the PCoIP client supports powering off Wake on USB When enabled configures the host to wake up from sleep mode when the Mode user moves the mouse or presses a key on the keyboard TER1206003 Issue 3 273 a TERADICI
410. ro Client and Host Administrator Guide 5 28 5 28 1 Uploaded Certificates This displays any uploaded certificates To delete an uploaded certificate click the Remove button The deletion process occurs after the device is rebooted To view the details of a certificate click the Detail button These certificates appear as options in the Client Certificate drop down menu on the Network page 802 1X Client Certificate This is a read only field It is linked to the Client Certificate field on the Network page Configuring OSD Display Settings OSD Dual display Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise default EDID information to the GPU Warning You should only enable the Enable Attached Display Override feature when there is no valid EDID information and your monitor display characteristics are understood In the case of an EDID read failure the
411. roperty in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Setin Device S Profile Family Property Name Value Description On host cards only this property controls the host driver function When enabled the r ALL Enable Host Driver True False Teradici PColP agent running on the host OS can interact with the host card The MC Supports this feature on devices running firmware 3 1 0 or higher _Save Cancel indicates that the property requires a device restart after being changed Figure 4 81 MC Host Driver Configuration TER1206003 Issue 3 277 Panna T TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 77 MC Host Driver Configuration Parameters Enable Host When enabled lets you access the PCoIP host software UI on the host Driver computer This software lets users enable features such as the following Using the local cursor and keyboard feature Locking the host PC when a session is terminated Using the Wake on LAN function Viewing host and client network parameters Disconnecting a session Viewing host statistics and connection information Using the client display topology settings on the host When disabled you do not have access to the PCoIP host software UI on the host computer Note This property requires a device restart after being changed 5 18
412. roximately 15 seconds after they appear e When no video source is connected to the host the following overlay appears with the message No source signal This helps you debug a situation where the host does not have the video source connected or the host PC has stopped driving a video signal To correct this connect the host PC video to the host This message can also be triggered by the host going into display power save mode W No source signal Figure 2 31 No Source Signal Overlay e When a video source to the host does not correspond to the video port used on the client the following overlay appears with the message Source signal on other port This helps you debug a situation where the video source is connected to the wrong port To correct this swap the video ports at the host or the client TER1206003 Issue 3 50 B anna T TERADICI PColP Zero Client and Host Administrator Guide B Source signal on other port Figure 2 32 Source Signal on Other Port Overlay 3 3 5 OSD Menus The Options menu in the upper left corner has five sub menus that link to OSD configuration information and status pages Configuration This menu contains links to pages that let you define how the device operates and interacts with its environment Each tab has an OK Cancel and Apply button that lets you accept or cancel the settings changes made Diagnostics This menu contains links to pages that help diagnose issues concerning the c
413. rror and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PC OIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 19 AWI Client View Connection Server Imprivata OneSign Session Settings Select the View Connection Server Imprivata OneSign session connection type from the Configuration gt Session page to configure the client to authenticate through the Imprivata OneSign system in addition to a View Connection Server when connecting to a virtual desktop TER1206003 Issue 3 194 ann TERADIC I PCoIP Zero Clien
414. rs to factory default values does not revert the firmware or clear the custom OSD logo Configuration Network IPv6 Label Discovery Session Language OSD Display Reset Reset all configuration and permissions settings stored on the device Reset Parameters Beset Figure 4 124 OSD Reset Page Table 4 112 OSD Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets 5 31 Viewing Diagnostics AWI OSD 5 31 1 AWI Help for Event Log Settings For information about the AWI s Event Log page see AWI Event Log Settings TER1206003 Issue 3 332 TERADICI PCoIP Zero Client and Host Administrator Guide 5 31 2 OSD Help for Event Log Settings For information about the OSD s Event Log page see OSD Event Log Settings 5 31 3 AWI Host Session Control Settings The Session Control page lets you view information about a device and also allows you to manually disconnect or connect a session You can access this page from the Diagnostics gt Session Control menu Session Control Control the device Connection State Connected to TERA2140 client 192 168 54 133 Disconnect Peer IP Address 192 168 54 133 Peer MAC Address 00 30 04 0D DB BC Figure 4 125 AWI Host Session Control Page Table 4 113 AWI Host Session Control Page Parameters Connection State This field displays the current s
415. rt 514 Syslog Facility 19 local use bd Enhanced logging mode Disable Category Enable enhanced logging AUDIO 6 MANAGEMENT CONSOLE G NETWORKING C ONESIGN SESSION NEGOTIATION C SMARTCARD C SYSTEM USB Apply Cancel Figure 4 84 AWI Event Log Page Event Log Selected S le Table 4 80 AWI Event Log Page Parameters Event log Messages View Click to open a browser page that displays the eventlog messages with timestamp information stored on the device Press F5 to refresh the browser page log information Clear Click to delete all event log messages stored on the device Event Log Filter Mode Click the pull down menu to select an event log filtering mode e Verbose default settings e Terse Enable Syslog Enable or disable the syslog standard as the logging mechanism for the device Note If syslog is enabled you must configure the remaining fields If syslog is disabled these fields are non editable Identify Syslog Host By Choose if the syslog server hostis identified by IP address or by fully qualified domain name FQDN TER1206003 Issue 3 281 as TERADICI Parameter Syslog Host IP Address Syslog Host DNS name Syslog Host Port Syslog Facility Enhanced logging mode PCoIP Zero Client and Host Administrator Guide The parameter that displays depends on which option you choose to identify the syslog server host e IP Address Enter the IP address for the
416. s 0 22 22 e cece cece ceceeceeeeeeeeees 195 Table 4 40 AWI Session Page Parameters 2022 2 e eee cece eee cece cece ee eeeeeeeeeeeees 201 Table 4 41 AWI Session Page Parameters 002 2222 eee cece cece cece cece eeececeeeeeees 203 Table 4 42 OSD Session Page Parameters 00 eee cece cece eeeeeee 208 Table 4 43 OSD Session Page Parameters 0 0 ce cece cece cece ee eeeeeeeee 212 Table 4 44 OSD Session Page Parameters cece eee eee cece cece eeeeeee 215 Table 4 45 OSD Session Page Parameters 0 00 c eee e eee eeeeeeeee 219 Table 4 46 OSD Session Page Parameters 00 e cee e cece eeeeeeeeee 223 Table 4 47 OSD Session Page Parameters 0 00 ce cece e eee e eee eeeeeeeee 227 Table 4 48 OSD Session Page Parameters 0c cece eee eee cece eee eeeeeee 231 Table 4 49 OSD Session Page Parameters 0 00 ce eee cece cece eee eeeeeeee 235 Table 4 50 AWI Session Page Parameters 2222222 c cee eee c cece cece eeeeceeeceeees 239 Table 4 51 MC Encryption Configuration Parameters cece cece eee 242 Table 4 52 MC Bandwidth Configuration Parameters eee eee eee 244 Table 4 53 AWI Bandwidth Parameters c cece eee 246 Table 4 54 MC Language Configuration Parameters 00200220 cc cece e cece eee 248 Table 4 55 AWI Client Language Parameters ccc eee cece cece cece eeeeee 249 Table 4 56 OSD Language Parameters e eee e cece ceceeceeeeeeees 250 Table 4 57 MC Language Configuration Parameters eee ce
417. s If you have any questions about this field setting contact Teradici support Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier 256 ann TERADICH PCoIP Zero Client and Host Administrator Guide 5 12 3 AWI Client Image Settings The Image page lets you make changes to the image quality of the PCoIP session You can display this page from the Configuration gt Image menu Note This setting applies only to sessions between zero clients and hosts Image Adjust the image quality A lower minimum image quality will allow a higher frame rate when network bandwidth is limited Adjust the Image Quality Preference slider to favor image sharpness versus smooth motion during a PCoIP session when network bandwidth is limited Maximum Frame Rate Disable Build To Lossless P Minimum Image Quality Reduced Perception Free H 40 Maximum Initial Image Quality Reduced Perception Free t 90 Image Quality Preference Smoother Motion Sharper Image 1 50 0 fps 0 no limit Apply Cancel Figure 4 65 AWI Client Image Page Table 4 61 AWI Client Image Page Parameters Minimum Image Quality TER1206003 Issue 3 Lets you compromise between image quality and frame rate when network bandwidth is limited Some use cases may require lower quality images at a higher frame rate while others need higher quality images at a lower frame ra
418. s Setin Device Profile Family PCoIP Zero Client and Host Administrator Guide Property Name Value Description S F s This setting controls how the PColP device Vv ALL Session Connection Type Connection Management Interface x Se Se a Se ALL Figure 4 20 In a brokered deployment this is the o broker s IP address or FQDN Many brokers CMS Address lt will automatically set this value in each device they discover When this property is false the Zero Client Enable Peer Loss Overlay True False Enable Preparing Desktop This property controls the preparing Overlay Enable Event Log Notification True False Enable Session Disconnect Hotkey True False desktop overlay that shows up when transitioning from the OSD into the session When this property is true the Host or Zero Client will send diagnostic event log messages to the connection management This property controls whether the hot True False Kera rarr The setting can be used to filter out some or all of the session disconnect reason dialogs Disconnect Dialog Display Mode Show All These are the dialogs shown when a session ends for any reason other than a user initiated disconnect This property configures the timeout for the connection of an active session If the Session Lost Timeout s 5 60 timeout period elapses without the PColP processor receiving data from its peer the MC Sessio
419. s For more information about designing PCoIP network architecture see the PC over IP Protocol Virtual Desktop Network Design Checklist TER1105004 Session Connection Types Zero Client Host Card Connections You can move high performance Windows or Linux workstations with PCoIP host cards into your datacenter and then configure sessions between zero clients and these workstation hosts over a LAN or WAN This type of configuration provides a secure reliable and easy to manage solution that meets the needs of users who have dedicated computers with graphically demanding applications Depending on the size of your PCoIP deployment you may wish to use the MC or a connection broker to manage connections between host cards and zero clients or you may use the AWI to configure individual hosts and clients remotely You can even use the OSD to configure settings for a specific zero client The following session connection types are available for zero client host card connections e Connecting hosts and clients statically e Connecting hosts and clients using SLP host discovery e Connecting hosts and clients using a 3rd party connection broker e Connecting hosts and clients using the VMware View Connection Server broker TER1206003 Issue 3 55 TERADIC PCoIP Zero Client and Host Administrator Guide Connecting Hosts and Clients Statically To statically configure a client to connect directly to a specific host card use the Di
420. s Reduced to reduce the network bandwidth Quality peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built to a lossless state regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality TER1206003 Issue 3 253 Bann T TERADICI PCoIP Zero Client and Host Administrator Guide Image Quality Preference Disable Build to Lossless Enable Client Image Settings Maximum Frame Rate Move the slider towards Smoother Motion to result in a higher frame rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image pr
421. s Sent The total number of bytes sent in the current last session Bytes Received The total number of bytes received in the current last session Round Trip Latency The minimum average and maximum round trip PCoIP system and network latency in milliseconds 1 ms Bandwidth Statistics Transmit Bandwidth The minimum average and maximum traffic transmitted by the Tera processor The active bandwidth limit is the maximum amount of network traffic the Tera processor may currently generate The value is derived from the configured bandwidth parameters and the current or last network congestion levels Receive Bandwidth The minimum average and maximum traffic received by the Tera processor Pipeline Processing How much image data is currently being processed by the image Rate engine in megapixels per second Endpoint Image Settings Displays if the image settings being used are configured within the In Use client or within the host This is based on how the Use Client Image Settings field is configured on the Image page for the host device Initial Image Quality The minimum and maximum quality setting is taken from the Image page for the device The active setting is what s currently being used in the session and only appears on the host Image Quality This setting is taken from the Image Quality Preference field on the Preference Image page The value determines if the image is set to a smoother versus a sharper image
422. s all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly When enabled transport congestion notification is enabled to allow PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format Enabling the Self Help Link The Self Help Link option lets you configure a self help link that will appear on the OSD Connect window When users click this link they are automatically connected to a specific desktop that can be used as a corporate resource for example a desktop containing IT help information After enabling this option you then configure all the necessary details to automatically log
423. s all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages Session Lost Timeout Enter the timeout in seconds for the connection of the active session The valid timeout range for this field is 5 to 60 seconds The session will be disconnected when this timeout period expires Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 3 MC Direct to Host Session SLP Host Discovery Settings Select the Direct to Host SLP Host Discovery session connection type from the MC to configure a profile to connect clients directly to hosts and to configure clients to use Service Location Protocol SLP to discover hosts dynamically This selection requires a device restart after being changed
424. s feature is available for Tera2 zero clients only You can access this page from the Options gt Configuration gt SCEP menu To retrieve certificates for a device enter the URL and password for the SCEP server and then click Request Certificates Root CA and 802 1x certificates display after these certificates are installed TER1206003 Issue 3 292 TERADICI PColP Zero Client and Host Administrator Guide Configuration Network IPv6 SCEP Label Discovery session Language oso Display Access Reset Configure SCEP Simple Certificate Enrollment Protocol settings and request certificates SCEP Server URL Challenge Password Root CA Certificate Client Certificate Status Unlock Figure 4 92 OSD Tera2 SCEP Page Table 4 88 OSD Tera2 SCEP Page Parameters SCEP Server URL Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Root CA Displays the name of the root CA certificate that has been installed in the device Client Certificate Displays the name of the client certificate that has been installed in the device Request Certificates After entering the SCEP server address and password click this button to retrieve certificates Displays the status of the request e g in progress successful failed 5 23 Configuring the Display Topology 5 23 1 MC Display Topology Set
425. s fo Secondary DNS Server fp fo fp fo Step 3 Session Accept Any Client V Client MAC Address foo Joo foo foo foo foo Step 4 Apply Changes apply Cancel PColP Zero Client and Host Administrator Guide Figure 4 1 AWI Host Initial Setup Page Table 4 1 Audio Parameters Enable HD Audio Enables audio support on the host or client TER1206003 Issue 3 TERADICI PColP Zero Client and Host Administrator Guide Enable Microsoft Windows Enables 64 bit mode on the host This mode should only be used Vista 64 bit Mode for Windows Vista 64 bit and Windows 7 64 bit versions to ensure audio works correctly Note Enabling 64 bit mode is not required for Linux Windows 7 32 bit Windows Vista 32 bit or Windows XP 32 bit or 64 bit Enable Audio Line In Enable Use the line in connector found on the client Disable Use the line in connector as a microphone input Follow the onscreen instructions if you have Windows Vista or Windows 7 installed on the device Table 4 2 Network Parameters Enables DHCP as opposed to using manual IP address configuration Table 4 3 Session Parameters Accept Any Client Lets the host accept any client for a PCoIP session Client MAC Address Lets you specify the client MAC address for a PCoIP session Note You cannot set the client MAC address to 00 00 00 00 00 00 5 1 2 AWI Client Initial Setup Page You can display this page fr
426. s method offers the best performance between hardware endpoints for Tera devices AES 128 GCM also may offer improved performance for Tera2 clients when connecting to VMware 4 or later if there is more than about 7 Mbps available on the network AES 256 GCM Tera2 only A more secure encryption method implemented in second generation Tera2 processors that offers the best performance between hardware endpoints When connecting to VMware 4 or later AES 128 GCM is recommended Salsa20 256 Round12 Tera only A lighter encryption method implemented in firmware that may offer improved performance for Terai clients when connecting to VMware View 4 or later if there is more than about 7 Mbps available on the network Note For more information about connecting to VMware View virtual desktops see Using PCoIP Zero Clients with VMware View User Guide TERO904005 Note The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following e Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session TER1206003 Issue 3 161 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messa
427. s that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only Select this option if you want users to select a connection server from a read only list Note You can use the PCoIP Management Console to pre populate the list of available connection servers When enabled users are automatically connected to their desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page 172 am TERADICH PCoIP Zero Client and Host Administrator Guide Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 3 When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is pr
428. s whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to select a connection server from a read only list Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a PC OIP Connection Server IP address or FQDN to which a user is allowed to connect e lfLast servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server froma read only list in the Server drop down menu When enabled users are automatically connected to their desktop after user credentials are entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page 150 am TERADICH Parameter Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 PCoIP Zero Client and Host
429. same default list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client e Preferred resolution 2 Select the preferred resolution of the display connected to port 3 on the zero client e Preferred resolution 3 Select the preferred resolution of the display connected to port 4 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled 5 28 3 OSD TERA2321 Display Settings The Display page lets you enable the Extended Display Identification Data EDID override mode Note This function is only available through the OSD Under normal operation the GPU in the host computer queries a monitor attached to the zero client to determine the monitor s capabilities These are reported in the EDID information In some situations a monitor may be connected to a client in a way that prevents the client from reading the EDID information such as when connecting through certain KVM devices The Enable Attached Display Override feature in this page allows you to configure the client to advertise default EDID in
430. sconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x302 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x303 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x305 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x400 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x401
431. server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page Note After enabling Auto Connect the client must be power cycled for the change to take effect This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select s Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page e Read only
432. session between a client and a PCoIP host you must have the PCoIP host software installed on the host Note Always change the display topology settings using this OSD Display Topology page Do not try to change these settings using the Windows Display Settings in a virtual machine when using VMware View TER1206003 Issue 3 297 n TERADICI PCoIP Zero Client and Host Administrator Guide VMware View Mouse Keyboard Image Display Topology Touch Screen Configure the displays position rotation and resolution Enable Configuration Display Layout Horizontal Vertical Alignment Top Primary Port Position Rotation Resolution 1 la z No rotation lt Native 2 lB No rotation p Native OK Cancel Figure 4 94 OSD Tera1 Display Topology Page Table 4 90 OSD Tera1 Display Topology Page Parameters Enable Configuration Enable to configure a device that supports two displays per PCoIP chipset Display Layout Select the layout for the displays A and B This setting should reflect the physical layout of the displays on the desk e Horizontal Select to arrange displays horizontally as indicated in the diagram e Vertical Select to arrange displays vertically as indicated in the diagram TER1206003 Issue 3 298 aoa TERADIC I PCoIP Zero Client and Host Administrator Guide Alignment Select how you want displays aligned when they are differe
433. sing syslog for logging allows you to centralize the storage of log messages and to capture and maintain a longer history of log data It also provides a set of tools to filter and report on syslog data Syslog messages include a facility level from decimal 0 to 23 that indicates the application or operating system component that is generating the log message For example a facility level of 0 indicates a kernel message a facility level of 1 indicates a user level message and a facility level of 2 indicates a message from a mail system Processes and daemons that have not been explicitly assigned a facility may use any of the eight local use facilities 16 local use 0 to 23 local use 7 or they may use the 1 user level facility Facilities allow for easy filtering of messages generated by a device TER1206003 Issue 3 372 a TERADIC I PCoIP Zero Client and Host Administrator Guide 7 8 Syslog messages are also assigned a severity level from 0 to 7 where a severity level of 0 indicates an emergency panic condition and a severity level of 7 indicates a debug level message useful to developers but not for operations See Configuring Syslog Settings in the How To section for information on how to configure syslog from the AWI and MC Zero Clients PCoIP zero clients are secure client endpoints that allow users to connect to a virtual desktop or remote host workstation over a local or wide area IP network
434. sk enter a password in this field This password must match the one entered for the device in the View Connection Server By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Select the level of verification performed on the certificate presented by the connection server e Never connect to untrusted servers Configure the client to reject the connection if a trusted valid certificate is not installed This is the most secure option Warn before connecting to untrusted servers Configure the client to display a warning if an unsigned or expired certificate is encountered or if the certificate is not self signed and the zero client trust store is empty This option is selected by default Do not verify server identity certificates Configure the client to allow all connections This option is not secure When enabled prevents users from changing the Certificate Check Mode settings from the OSD or AWI Click the Show button to display VMware View Connection Servers for which the client has received a valid certificate Click the Clear button to clear this cache When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when
435. sktop teradici com Enter your user name and password User name Password Domain TERADICI gt Login Cancel Copyright c 1998 2012 VMware Inc All rights reserved This product is protected by U S and international copyright laws and patents Figure 2 17 Virtual Desktop Login Page If the user name and password are not entered correctly or if the Caps Lock key is on a message displays on this page to indicate these problems If the correct trusted SSL root certificate for the VMware View Connection Server has not been installed in the client the following warning appears TER1206003 Issue 3 44 B anna T TERADICI PColP Zero Client and Host Administrator Guide View Connection Server Certificate Warning VMware View cannot verify the identity of the server you have contacted Your credentials will not be secure Contact your administrator to ask if this server can be trusted Show Certificate Continue Cancel Figure 2 18 OSD View Connection Server Certificate Warning If the user clicks Continue at this warning the session will not be secure This is indicated by the warning icon on the lock in the upper left of the window and also by the red https with strikethrough formatting which tells users that the secure HTTPS protocol will not be used for the connection vmware View Https viewdesktop teradici com Enter your user name and password
436. splay Page TER1206003 Issue 3 324 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 107 OSD Tera2 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024x768 when this option is enabled TER1206003 Issue 3 325 TERADICI PCoIP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the display The
437. ss Enable this field to set up a manual static address for the device Manual Address Enter the IP address for the device 5 21 3 OSD IPv6 Settings The settings on this page let you enable IPv6 for PCoIP devices connected to an IPv6 network Note IPv6 is not currently supported by VMware View You can access this page from the Options gt Configuration gt IPv6 menu TER1206003 Issue 3 288 B anna T TERADICH Configuration PCoIP Zero Client and Host Administrator Guide Network IPv6 Label Discovery Session Language OSD Display Reset Enable IPv6 Link Local Address Gateway Enable DHCPv6 Primary DNS Secondary DNS Domain Name FQDN Enable SLAAC Enable Manual Address Manual Address Change the IPv6 network settings for the device Cancel Figure 4 89 OSD IPv6 Page Note When you make a change to one of the settings on this page you must reboot your device for the change to take effect Table 4 85 OSD IPv6 Page Parameters Enable DHCPv6 DHCPv6 Addresses Primary DNS Secondary DNS TER1206003 Issue 3 Enable this field to set up Dynamic Host Configuration Protocol version 6 DHCPv 6 for your device When DHCPv6 is enabled and the device is rebooted the server automatically populates these fields with addresses for the device The device s primary DNS IP address If DHCPV6 is enabled this field is automatica
438. ssions 2222222 c eee eee eee eee c ec ececeeceeeeees 269 5 16 3 AWI Teraz Host Audio Permissions 2 2 222 22222 e cece cece cece cee eceeeeceeeeees 271 5 16 4 AWI Client Audio Permissions 2 2 22 e eee cece eee cece cece cece eeeeeeeeeeee 271 5 17 Configuring Power Settings 0 0 L L cece cee e eee ee cence 272 5 17 1 MC Power Permissions _ 222 2 202 e eee e cece cece cece cece ccc ceceeeceeceeeeeeeeees 272 5 17 2 AWI Teraz Host Power Settings 2 0 cee ccceeccccecccceecccccecccececcecceceeeeecers 274 5 17 3 AWI Terai Client Power Settings 00022 c cece cece cee cee cee eects 275 5 17 4 AWI Teraz Client Power Permissions 2222 20202 e cece cece ec ecececceeececeeees 275 5 18 Configuring the Host Driver Function 002 cee cee cece eee ee 277 TER1206003 Issue 3 6 TERADIC I PCoIP Zero Client and Host Administrator Guide 5 18 1 MC Host Driver Function 0 2 022 2 occ eee eee cece cece cece eee eeceeeeeeeees 277 5 18 2 AWI Host Host Driver Function 2 2 222 222 e eee cece e cee eceeeceeee 278 5 19 Configuring the Event Log 0 20 2 cece cece cee cee cece cee ee eee eeeee 279 5 19 1 MC Event Log Settings 0 0 lec ce cece cee cee ce cee cee ee eee eeeee 279 5 19 2 AWI Event Log Settings 02 e ccc e cee ce cee cece eee eee 280 5 19 3 OSD Event Log Settings cece ccc cee cece cece eee eeeeees 282 5 20 Configur
439. st servers used is selected in the Connection Server Cache Mode field a new connection server is added to the Server drop down menu whenever the user types in a valid server IP address or FQDN If Read only is selected a user can only select a server from a read only list in the Server drop down menu When enabled enables the Self Help Link on user authentication screens For a description of this feature see Enabling the Self Help Link When enabled users are automatically connected to their desktop after user credentials are entered When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC 145 a TERADICH PCoIP Zero Client and Host Administrator Guide Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay pro
440. standard port for secure connections enter the port number Username To password protect the self help desktop enter a username in this field To password protect the self help desktop enter a password in this field Domain Enter the domain name for the self help desktop e g mycompany com Desktop Name to Select Enter the pool or desktop name for the self help desktop Link Text Enter the text that you want to appear as hyperlinked text on the Connect window 5 7 15 AWI Teraz Client PCoIP Connection Manager Auto Logon Session Settings Select the PCoIP Connection Manager Auto Logon session connection type from the Configuration gt Session page to configure the client to automatically enter a user s login details when a PCoIP Connection Manager is used to connect to a Teradici solution such as the Teradici Arch published desktop solution TER1206003 Issue 3 170 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device TERADICI PCoIP Zero Client Session Connection Type PCoIP Connection Manager Auto Logon Server URI LDLo SY Logon Username aa Logon Password P Logon Domain Name Hide Advanced Options Desktop Name to Select l Certificate Check Mode uarn before connecting to untrusted servers Z Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Auto Connect Alwa
441. strator for assistance You have been disconnected due to a configuration error 0x401 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x402 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x403 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x404 Please contact your IT administrator for assistance Note For detailed information about the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 213 Banna T TERADIC I PCoIP Zero Client and Host Administrator Guide You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages 5 7 24 OSD Tera2 PCoIP Connection Manager Session Settings Select the PCoIP Connection Manager session connection type from the Options gt Configuration gt Session page to configure the client to use a PCoIP Connection Manager as the broker when connecting to a Teradici solution such as the Teradic
442. t Console User Manual TER0812002 The following browsers have been tested with this release e Firefox version 3 or later e Internet Explorer 7 0 and 8 0 If you try to log into the MC web interface using a different browser an error message appears that lists the supported browsers Logging into the MC To log into the Management Console web interface 1 From an Internet browser enter the IP address of the MC web page The IP address may be a static or dynamic address depending on how it is determined when the MC is configured e Static IP Address The IP address is hard coded and must be known e Dynamic IP Address The IP address is dynamically assigned by the Dynamic Host Configuration Protocol DHCP server You can get it from the DHCP server TER1206003 Issue 3 27 Banna T TERADIC I PCoIP Zero Client and Host Administrator Guide 2 From the login page enter the administrative password The default value is blank Gie TERADICI BR 01IP Management Console Enter password to login Ee Login Password d trademarks of Teradici Corporation PCoIP MC 1 9 0 License ement Support ration Figure 2 1 MC Login Page 3 When you first log into the MC a prompt appears asking you to accept the license agreement After reading it click Agree at this page For subsequent logins this prompt does not appear After logging into the MC the Home page appears 3 1 3 MC Home Page The MC Home
443. t and Host Administrator Guide Session Configure the connection to a device Session Connection Type view Connection Server Imprivata Onesign Z Bootstrap URL Hide Advanced Options OneSign Desktop Name Mode Ignore the Desktop Name to Select field gt Desktop Name to Select lO OneSign Appliance Verification wo verification Connect to any appliance l Certificate Check Mode uarn before connecting to untrusted servers 7 Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Trusted View Connection Servers Show Clear Login Username Caching M Use OSD Logo For Login Banner P Prefer GSC IS M Vv Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey R CTRL ALT F12 Pre session Reader Beep Enabled gt Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption x Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All lt Custom Session SNI Enable DSCP P Enable Transport Congestion Notification Apply Cancel Figure 4 33 AWI Session Connection Type View Connection Server Imprivata OneSign Table 4 39 AWI Session Page Parameters DNS Name or IP Enter the VMware View Connection Server s DNS name or IP Address address Bootstrap URL Enter the bootstrap URL used to find an initial OneSign server
444. t drivers These devices may need to be bridged to the host rather than locally terminated This setting lets you force the zero client to bridge specific USB devices so that they use the drivers on the virtual desktop Add New Add a device or device group to the list This lets you bridge USB devices by their Vendor ID and Product ID Remove Delete a rule for a device or device group from the list Note Bridging is a feature supported in firmware 3 3 0 or higher This rule only affects sessions between a zero client and a soft host running VMware View 4 6 or higher Enable EHCI Enable this field to configure EHCI USB 2 0 for devices connected directly to root portonly zero client USB ports for sessions with a host running VMware View 4 6 or later Note This feature cannot be enabled on clients with less than 128 MB of RAM Devices with isochronous endpoints will not operate at USB 2 0 speeds When you add a new USB authorized or unauthorized entry the following parameters display depending on whether you describe the device by Class or ID TER1206003 Issue 3 314 ann TERADICH PCoIP Zero Client and Host Administrator Guide Add new class Device Class any Sub Class any Protocol e Any Add Cancel Figure 4 111 Device Class Parameters Add new xp Vendor ID 0o00 Product ID ooo0 Add Cancel Figure 4 112 Device ID Parameters Table 4 101 USB Author
445. t mask gateway IP ALL Enable DHCP True False address and DNS servers ise POSAS roams te Bi net hema when this property is false This property allows for configuration of the Maximum Transmission Unit MTU packet size A smaller MTU may be required in situations Maximum MTU Size bytes 600 1500 such as VPN tunneling because PColP packets cannot be fragmented This property should be set to a value smaller than the network path MTU for the end to end connection between the Host and Zero Client The device s SNMP support is enabled when this value is true When Enable SNMP True False falce the device wil not respond to SNMP queries or generate traps Host and Zero Client devices can send SNMP traps to an SNMP SNMP NMS Address l Network Management System NMS This property configures the IP address or Fully Qualified Domain Name FQDN of the SNMP NMS When this property the Host or Zero Client sends SNMP cold Enable SNMP Cold Start Trap True False kere bier daa devia bs pote eh at ai 4 Enable SNMP V1 Traps True False Enable generation of SNMPv1 traps when true Enable SNMP V2c Traps True False Enable generation of SNMPv2c traps when true When this property is true the device will use the fallback IP address Enable Static IP Fallback True False netmask and gateway when DHCP lease acquisition fails after timeout seconds of trying P P fo The IP address to use when Static IP Fallb
446. t sessions use the Audio page accessed from the Permissions gt Audio menu to configure the audio permissions for the device After you update the options on this page click Apply to save your changes To display the Audio page from the Administrative Web Interface select the Permissions menu and then click Audio Audio Enable or disable high definition audio Enable HD Audio V Note To enable audio please ensure that audio is also enabled on the Client This will select the Line In input If using Microsoft Windows Vista Windows 7 r please ensure you do the following for this feature to function correctly 1 Run regedit 2 Search the registry keys for PinConfigOverrideVerbs and delete these registry entries Apply Cancel Enable Audio Line In Figure 4 75 AWI Tera2 Host Audio Page Table 4 71 AWI Tera2 Host Audio Page Parameters Enable HD Audio Enable to configure audio support on the device Note This property must be enabled on both the host and the client When disabled the audio hardware is not available for the host operating system to enumerate Enable Audio Line This property determines the input mode the audio system advertises to the In host operating system When enabled the line in connector found on the client is used as a standard line in input When disabled the line in connector found on the client is used as a microphone input Note Follow the onscreen instructions if
447. t type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x300 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x301 Please contact your IT administrator for assistance You have been disconnected due to a configuration error
448. tate for the session Options include the following e Disconnected e Connection Pending e Connected Two buttons appear below the Connection State field e Connect This button is disabled for the host e Disconnect If the connection state is Connected or Connection Pending click this button to end the PCoIP session for the device If the connection state is Disconnected this button is disabled Peer IP Address Displays the IP address for the peer device When not in session this field is blank Peer MAC Address Peer MAC Address Displays the MAC address of the peer device When not in session this field is blank 5 31 4 AWI Client Session Control Settings The Session Control page lets you view information about a device and also allows you to manually disconnect or connect a session You can access this page from the Diagnostics gt TER1206003 Issue 3 333 TERADICI PCoIP Zero Client and Host Administrator Guide Session Control menu Session Control Control the device Connection State Connected to host 192 168 65 103 Disconnect Peer IP Address 192 168 65 103 Peer MAC Address 00 30 04 0D EB 9B Figure 4 126 AWI Client Session Control Page Table 4 114 AWI Client Session Control Page Parameters Connection State This field displays the current state for the session Options include the following e Disconnected e Connection Pending e Connected Two buttons appear below the Conne
449. te In environments where the network bandwidth is constrained move the slider towards Reduced to allow higher frame rates Move the slider towards Perception Free to allow for higher image quality When network bandwidth is not constrained the PCoIP system maintains perception free quality regardless of the Minimum Image Quality parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality 257 am TERADICH Parameter Maximum Initial Image Quality Image Quality Preference Maximum Frame Rate Disable Build to Lossless PCoIP Zero Client and Host Administrator Guide Move the slider towards Reduced to reduce the network bandwidth peaks caused by screen content changes but produce lower quality images Move the slider towards Perception Free to produce higher quality images but also higher bandwidth peaks This parameter limits the initial quality on the first display frame ofa screen change Unchanged regions of the image are built toa lossless state regardless of this parameter Note The Maximum Initial Image Quality must be greater than or equal to the Minimum Image Quality Move the slider towards Smoother Motion to result in a higher frame rate at a lower quality level Move the slider towards Sharper Image to result in a lower frame rate at a higher quality level The range is from 0 to 100 in steps of 5 Note This setting does not work in PCoIP sessio
450. te The enabled encryption mode must match between the host and client for a session to be established If more than one mode is enabled the firmware selects the following s Host to Tera1 or Tera2 clients AES 128 GCM or AES 256 GCM for the PCoIP session e VMware View 4 5 and later to Tera1 client SALSA20 256 Round12 for the PCoIP session e VMware View 4 5 and later to Tera2 client AES 128 GCM for the PCoIP session 157 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed r
451. te must be in pem format but should not need to contain a private key If the certificate is in a different format you must convert it to pem format before uploading it This certificate does not require configuration from the Network page Both the 802 1x client certificate and the 802 1x server CA root certificate must be less than 10 240 bytes otherwise you will not be able to upload them Some certificate files may contain multiple certificates If your certificate file is too large and it has multiple certificates within you can open the file in a text editor then copy and save each certificate to its own file Certificate Upload Upload a certificate in PEM format Must be lt 10240 bytes For 802 1X certificates the certificate must contain the private key as well Certificate filename Browse Limit of 16 certificates Available Storage 92676 bytes Uploaded Certificates Subject Issued By Expiration Date 1 HE Systems Engineering Root Taradig Systems Engineering Root 11 29 2022 Details Remove P 2 zerclient terase local Ins Systems Engineering Ract 11 30 2014 Details Remove 802 1X Client Certificate e zerclient terase local Configured in Network settings Apply Figure 4 117 AWI Certificate Upload Page Table 4 105 AWI Certificate Upload Page Parameters Certificate filename Upload up to a maximum of 16 root and client certificates TER1206003 Issue 3 319 TERADICI PColP Ze
452. ted to their desktop Desktop after user credentials are entered Note This feature only applies to users who are entitled to a single desktop It does not apply to users entitled to multiple virtual desktops Login Username When enabled the username text box automatically populates with Caching the last username entered Use OSD Logo for Login When enabled the OSD logo banner appears at the top of login Banner screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page TER1206003 Issue 3 165 am TERADICH PCoIP Zero Client and Host Administrator Guide Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher TER1206003 Issue 3 When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel
453. ters 118 Table 4 24 MC Session Configuration Parameters ccc cece cece eee cece ee eeceees 121 Table 4 25 MC Session Configuration Parameters 126 Table 4 26 MC Session Configuration Parameters 131 Table 4 27 MC Session Configuration Parameters 135 Table 4 28 MC Session Configuration Parameters 140 TER1206003 Issue 3 16 TERADICI PColP Zero Client and Host Administrator Guide Table 4 29 MC Session Configuration Parameters 0000000 c cece cece cece ee eee 144 Table 4 30 MC Session Configuration Parameters 00000000 cece eeec ccc cece ee eee 149 Table 4 31 AWI Session Page Parameters 0222 22 o cece cece eee c cece cece ee eeceeeeeeeeees 154 Table 4 32 AWI Session Page Parameters 2 2222 c cece c cece cece cece eecceeceeeeees 155 Table 4 33 AWI Session Page Parameters 0 022222 lee eee cece c cece cece cece ececeeeeeeeees 160 Table 4 34 AWI Session Page Parameters 222 2 c eee e cece cece cece cece cece eee cecceeeeeeees 164 Table 4 35 AWI Session Page Parameters 002 2222 lee eee cece e cece eee c ee eeceeeeeeeeees 171 Table 4 36 AWI Session Page Parameters 22 22 22 c cece eee cece cece cece cece eececcceeeeeeees 177 Table 4 37 AWI Session Page Parameters 02 2 2 occ eee cece cece cece eee eeceeceeeeeeees 184 Table 4 38 AWI Session Page Parameters 2 2 22 c cece cece cece c cece cece eee ceeccceeeeeeees 190 Table 4 39 AWI Session Page Parameter
454. the PCoIP session ends Note It is not recommended to use this notification message when using PCoIP devices with virtual desktops Normal scheduling within the virtual desktop hypervisor can falsely trigger this message To prevent this problem you can disable the Enable Peer Loss Overlay setting TER1206003 Issue 3 48 TERADICI PCoIP Zero Client and Host Administrator Guide No Support Resolutions Found This overlay displays on Tera2 clients only Display resolution may have limitations due to resource constraints when all four ports have large displays connected If the resolution limit is exceeded the following overlay appears with the message No support resolutions found Please try unplugging other displays No support resolutions HM found Please try unplugging other displays Figure 2 25 No Support Resolutions Found Overlay Preparing Desktop Overlay When a user first logs into a PCoIP session the following overlay appears with the message Preparing desktop LJ Preparing desktop Figure 2 26 Preparing Desktop Overlay USB Device Not Authorized Overlay If an unauthorized USB device is connected the following overlay appears with the message USB device not authorized This overlay lasts for approximately five seconds lt gt USB device not authorized Figure 2 27 USB Device Not Authorized Overlay USB Over Current Notice Overlay If the USB devices connected to the client cannot be h
455. the host automatically TER1206003 Issue 3 159 ann TERADICI PCoIP Zero Client and Host Administrator Guide Session Session Connection Type Configure the connection to a device Direct to Host SLP Host Discovery L Note this session connection type will enable SLP discovery on this Zero Client Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey Session Negotiation Cipher Enabled Session Ciphers Disconnect Message Filter Enable DSCP Enable Transport Congestion Notification Hide Advanced Options r v M CTRL ALT F12 Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption AES 256 GCM M AES 128 GCM M Show ALL hal r Vv Apply Cancel Figure 4 25 AWI Session Connection Type Direct to Host SLP Host Discovery Table 4 33 AWI Session Page Parameters Parameters Enable Auto Reconnect Enable Peer Loss Overlay Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey TER1206003 Issue 3 When enabled lets the client automatically reconnect with the last connected host when a session is lost When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zer
456. this page from the Diagnostics gt PCoIP Processor menu PCoIP Processor Reset the PCoIP device view the time elapsed since boot Current Time 04 15 2013 15 06 12 Time Since Boot 4 Days 3 Hours 34 Minutes 28 Seconds Reset PCoIP Processor Reset Figure 4 133 AWI PCoIP Processor Page Table 4 120 AWI PCoIP Processor Page Parameters Eee a Current Time The current time This feature requires that NTP be enabled and configured Time Since Boot View the uptime of the device s PCoIP processor since the last boot Uptime Reset PCoIP Processor Click this button to reset the device 5 31 120SD PCoIP Processor Settings The PCoIP Processor page lets you view the uptime of the device s PCoIP processor since the last boot You can access this page from the Options gt Diagnostics gt PCoIP Processor menu TER1206003 Issue 3 344 TERADICI PCoIP Zero Client and Host Administrator Guide Diagnostics Event Log Session Statistics PColP Processor View the time since boot Uptime 5 Days 2 Hours 55 Minutes 30 Seconds Figure 4 134 OSD PCoIP Processor Page 5 31 130SD Ping Settings The Ping page lets you ping a device to see if it is reachable across the IP network This may help you determine if a host is reachable Because firmware releases 3 2 0 and later force the do not fragment flag in the ping command you can also use this feature to determine the maximum
457. through the PCoIP host software For more information see the PCoIP Host Software for Windows User Guide TER 1008001 Note The keyboard settings do not affect the keyboard settings when a PCoIP session is active unless the Local Keyboard Host Driver function is used see the PCoIP Host Software for Windows User Guide TER1008001 for more details This function is only available through the OSD It is not available in the AWI User Settings VMware View Mouse Keyboard Image Display Topology Touch Screen Adjust the keyboard character repeat settings Keyboard Repeat Delay Keyboard Repeat Rate Repeat Settings Test Box Figure 4 142 OSD Keyboard Page Table 4 128 OSD Keyboard Page Parameters Keyboard Repeat Delay Move the slider to configure the time that elapses before a character begins to repeat when itis held down Keyboard Repeat Rate Move the slider to configure the speed at which a character repeats when itis held down Repeat Settings Test Type in this box to test the chosen keyboard settings Box 5 33 6 OSD Help for Image Settings For information about the OSD s Image page see OSD Image Settings TER1206003 Issue 3 354 ann TERADICH PCoIP Zero Client and Host Administrator Guide 5 33 7 OSD Help for Display Topology Settings For information about the OSD s Topology page see OSD Teral Display Topology Settings or OSD Tera2 Display Topology
458. tically connected to their desktop after user credentials are entered When enabled the username text box automatically populates with the last username entered When enabled the OSD logo banner appears at the top of login screens in place of the default banner You can upload an OSD logo from the OSD Logo Upload page When selected the GSC IS interface is used if a smart card supports more than one interface such as CAC GSC IS and PIV endpoint If a smart card supports only one interface such as either CAC or PIV endpoint then only the CAC or PIV endpoint interface is used regardless of this setting This only affects smart card access performed outside of PCoIP sessions When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or po
459. tificate 1 2 Log in to the Certificate Authority CA server Open a Microsoft Management Console window e g enter mmc exe in the Start menu search field 3 From the console window select File gt Add Remove Snap in 4 Add the Certificates snap in selecting Computer account and then Local computer Click Finish and then OK to close the Add or Remove Snap ins dialog From the console select Certificates Local Computer gt Trusted Root Certification Authorities gt Certificates In the right panel right click the certificate and then select All Tasks gt Export Follow the wizard to export the certificate a Select Base 65 encoded X 509 CER b Click Browse specify a name and location for the certificate and then click Save c Click Finish and then OK Create a Certificate Template for Client Authentication 1 2 3 From the CA server click Start gt Administrative Tools gt Certification Authority Expand the tree for your CA Right click Certificate Templates and then click Manage TER1206003 Issue 3 362 TERADICI PColP Zero Client and Host Administrator Guide 8 Right click the Computer template and then click Duplicate Template Configure the template as follows a From the Compatibility tab select Windows Server 2003 b From the General tab enter a name for the template e g Zero client 802 1x and change the validity period to match the organization s security po
460. timizing networks for VMware View connections see the following Knowledge Base topics on the Teradici support site e PColIP session variable settings 15134 276 e Windows desktop experience optimization 15134 242 15134 880 Internal vs External Zero Client to Host Card Connections Using View Connection Servers To avoid limiting session bandwidth for LAN connections it is recommended to use different View Connection Servers for internal and external connections The scenario below shows a PCoIP session between a host card and remote zero client over a WAN 1 and an alternative configuration for a PCoIP session between the host card and an internal zero Client that is situated within the LAN 2 72 TER1206003 Issue 3 a TERADICI PColP Zero Client and Host Administrator Guide Enterprise PCoIP Network Host Card Zero Home Client Device g Connection Servers For internal and external scenarios e To configure the remote connection see Remote Zero Client to Host Card via View Security Server e To configure the LAN connection see Zero Client to Host Card via View Connection Server Note For details about encryption and bandwidth metrics for different types of PCoIP sessions see Knowledge Base support topic 15134 1389 on the Teradici support site 4 6 Performance Optimization 4 6 1 Tuning for Performance A number of tuning options are available for optimizing PCoIP session performance e Windows desk
461. tings The settings on this page let you configure a profile with the display topology to use for Teral and Tera clients Note Use the Dual Display Zero Client layout for TERA2321 zero client devices TER1206003 Issue 3 293 On TERADICI PColP Zero Client and Host Administrator Guide Note To enable a property in the MC click the Set in Profile checkbox and configure the fields as indicated After you update the properties on this page click Save to save your changes Set Properties Set in Profile Dual Display Zero Client E Enable Configuration Display Layout Horizontal Vertical Alignment To z Port Primary i Resolution 1 e 2 L Quad Display Zero Client Enable Configuration Display Layout Z Horizontal Vertical LALA Alignment Top bd Port Primary Resolution e A 0 Native 1 2 c 3 c E No rotation Native 4 c E Native EJ E E lative Figure 4 93 MC Display Topology Configuration Table 4 89 MC Display Topology Configuration Parameters Parameter Dual Display Zero Client Enable Configuration Enable to configure a device that supports two displays per PCoIP chipset Display Layout Select the layout for the displays A and B This setting should reflect the physical layout of the displays on the desk e Horizontal Select to arrange displays horizontally as indicated in the diagram e Vertical Select to arrange displays vertically as indicated in the diagram
462. tion server the default 0 65535 port is 443 If using firmware 3 x x and SSL communication is not enabled the default port is 80 Enables SSL communications with the dew Connection Server This property has no effect on devices running gt firmware version 4 0 0 or greater The True False SSL communication with the Vew Connection Server is always enabled on devices running firmware version 4 0 0 or greater Connection Server This property controls the level of verification performed on the certificate presented by the connection server This property controls whether the user Figure 4 16 MC Session Connection Type View Connection Server Table 4 24 MC Session Configuration Parameters Parameter View Connection Server Address Desktop Name to Select Server Port Enable View Connection Server SSL TER1206003 Issue 3 Enter the IP address or the fully qualified domain name FQDN of the View Connection Server Enter the pool or desktop name used by the client when starting a session Note This setting is optional By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number When enabled enables SSL communication with the connection server Note This property has no effect on devices running firmware version 4 0 0 or greater because SSL communication with the connection server is
463. tions directly in the DHCP server For more information about DHCP Options discovery see the Configuring Device Discovery section of the PCoIP Management Console User Manual TER0812002 TER1206003 Issue 3 108 a TERADICI PCoIP Zero Client and Host Administrator Guide Discovery Automatically discover other PCoIP devices Enable SLP Discovery Z Enable DNS SRV Discovery IV DNS SRV Discovery Delay 300 seconds Apply Cancel Figure 4 11 AWI Discovery Page Table 4 15 AWI Discovery Page Parameters Parameter Enable SLP Discovery When enabled hosts and clients can be dynamically discovered by Enable DNS SRV Discovery SLP management entities When enabled e Hosts and clients automatically advertise themselves to a connection broker without requiring prior knowledge of its location in the network The host or client tries to download and use the DNS SRV record from the DNS server For more information about this discovery mechanism see the PCoIP Management Console User Manual TER0812002 Note The Enable DNS SRV Discovery option configures the discovery for connection brokers but does not affect the DNS SRV functionality for the PColIP Management Console DNS SRV Discovery Configures the amount of delay time in seconds between the DNS Delay TER1206003 Issue 3 SRV discovery attempts for connection brokers and the Management Console DNS SRV discovery continues periodically u
464. to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Custom Session SNI When enabled sets a customized Server Name Indication SNI string on authorized man in the middle enabled clients The SNI string is appended to the SSL TLS HELLO when the client initates an SSL connection with the host Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PCoIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 20 AWI Host Connection Management Interface Session Settings Select the Connection Management Interface session connection type from the Configuration gt Session page to configure an external connection manager as the connection broke
465. top experience settings Windows provides various desktop experience features that create enhanced visual effects for users but require significant bandwidth to deliver You can reduce network bandwidth for a session by turning off these options e PColP session settings Network and audio bandwidth limits frame rate image quality and audio compression are PCoIP session settings that you can configure to optimize performance e Display factors You can adjust the number of displays or the display resolution to save network bandwidth 4 6 2 Configuring Windows Visual Effects A number of visual settings in Windows require additional bandwidth to deliver One initial step in optimizing for WAN networks is to consider turning these features off to significantly reduce the average and peak network bandwidth required TER1206003 Issue 3 73 TERADICI PColP Zero Client and Host Administrator Guide The instructions below explain how to optimize visual settings for virtual desktops in Windows 7 Please see Microsoft documentation for how to configure these settings in other versions of Windows Note For VMware View environments you can also download VMware View Optimization Guide for Windows 7 from the VMware Documentation website Setting Visual Effects to Best Performance To configure Windows visual effects for best performance on an individual virtual machine 1 Right click on the desktop Computer icon and then select the Properties me
466. trator Guide Enable Peer Loss Overlay Enable Preparing Desktop Overlay TER1206003 Issue 3 When enabled the Network Connection Lost overlay appears on the display s when a loss of network connectivity is detected Normal hypervisor scheduling delays can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear 232 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Message This field lets you control what type of messages appear when a Filter session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted You have been disconnected because an administrator disconnected you You have been disconnected because you logged in from another location You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unex
467. tries You can display this page for the host or client from the Configuration gt Time menu Time Change the local time configuration Current time 08 21 2012 13 22 29 Enable NTP Identify NTP Host by IP address FQDN NTP Host DNS Name ntp teradici local NTP Host Port 123 NTP Query Interval 1 Day s 7 Time Zone GMT 08 00 Pacific Time US amp Canada LZ Enable Daylight Vv Saving Time Apply Cancel Figure 4 71 AWI Time Page TER1206003 Issue 3 265 TERADICI PColP Zero Client and Host Administrator Guide Table 4 67 AWI Time Page Parameters Displays the time based on the NTP Enable NTP Enable or disable the NTP feature Identify NTP Host by Select if the NTP host is identified by IP address or by fully qualified domain name FQDN If NTP is disabled this field is not required and is not editable If you enter an invalid IP address or DNS name a message appears to prompt you to correct it The parameter depends on which method you choose e IP Address Shows the NTP Host IP address e FQDN Shows the NTP Host DNS name NTP Host Port Configure the port number of the NTP server The default NTP server port value is 123 NTP Query Interval Configure the query interval The first field is for the interval period and the second field is for the time unit in minutes hours days or weeks Time Zone Select the local time zone Enable Daylight Enable or disable the aut
468. ty floor is hit More sophisticated WAN emulation tools that incorporate intelligent packet loss algorithms should be used e Do not rely on video playback to be representative of real application user performance e Test real web sites that users go to not just sites that support Windows media e Test with the client devices you plan to purchase e Multimedia redirection MMR offloads the execution of multimedia content to a capable client and can make certain videos look better However the same performance improvement is not realized with media formats that are not supported by MMR e g HTML5 WebM Turn MMR off to test performance without this feature TER1206003 Issue 3 85 TERADIC I PCoIP Zero Client and Host Administrator Guide 4 8 Security Considerations 4 8 1 PColIP Zero Client Security Overview PCoIP zero clients are ultra secure easy to manage devices that offer a rich user experience Based on the TERA chipset by Teradici they are available in a variety of form factors from a number of trusted OEMs For example PCoIP zero clients can be standalone desktop devices integrated monitors touch screen displays and IP phones With embedded hardware support for PCoIP and no local storage they are the most trusted client wherever security and performance are critical Data Control When control and lockdown of sensitive data are a primary objective PCoIP zero clients enable an environment where no application data ev
469. u can disable monitor emulation on the video port for the secondary display only 5 29 Configuring Password Parameters AWI OSD 5 29 1 OSD Password Settings The Password page lets you update the local administrative password for the device You can access this page from the Options gt Password menu The password can be a maximum of 20 characters Some PCoIP devices have password protection disabled by default and the Password page is not available on these devices You can enable password protection for these devices on the MC s Security Configuration page Note This parameter affects the AWI and the local OSD GUI Take care when updating the client password as the client may become unusable if the password is lost Old Password New Password Confirm New Password Reset Cancel Figure 4 121 OSD Change Password Page TER1206003 Issue 3 329 Bann T TERADIC I PCoIP Zero Client and Host Administrator Guide Table 4 109 OSD Change Password Page Parameters Old Password This field must match the current administrative password before you can update the password The new administrative password for both the AWI and the local OSD GUI Confirm New Password This field must match the New Password field for the change to take place If the client password becomes lost you can click the Reset button to request a response code from the zero client vendor The challenge code is sent to the
470. ual DDC data gathered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client Enable Monitor This field affects DDC queries for the port 2 connector and provides Emulation on Video Port functionality similar to that for the port 1 connector 2 Enable Monitor This field affects DDC queries for the port 3 connector and provides Emulation on Video Port functionality similar to that for the port 1 connector 3 Enable Monitor This field affects DDC queries for the port 4 connector and provides Emulation on Video Port functionality similar to that for the port 1 connector 4 Enable Host Hot Plug When enabled allows lengthier hot plug de assert assert profiles on Delay the host Enabling this feature allows the host to resolve black screen issues with certain Linux GPU driver timing expectations TER1206003 Issue 3 263 On TERADICI PCoIP Zero Client and Host Administrator Guide 5 14 5 14 1 Configuring Time MC Time Settings The Time page lets you configure a profile with the Network Time Protocol NTP parameters to use to allow the host and client event logs to be time stamped based on NTP time Note If the client is configured for DHCP and the DHCP server provides an NTP server address this address will ov
471. ual desktop cannot see or access the device for an additional layer of security The USB page is available on the host and client but the host USB permissions have a higher priority and update the client USB permissions It is strongly recommended you only TER1206003 Issue 3 312 a TERADICH PCoIP Zero Client and Host Administrator Guide set the USB permissions on the host when connecting to a PCoIP host card The following tules apply If the host has permissions programmed authorized and or unauthorized the permissions are sent to the client If the client has any unauthorized devices they are added to the host s unauthorized devices and the consolidated list is used If the host does not have permissions programmed the client s permissions are used The factory defaults have no USB permissions configured on the host The factory defaults for the client USB permissions are any any any that is authorized USB devices Depending on the host implementation for example hardware PCoIP host or software PCoIP host you can configure the USB permissions as required on the client and or host The host USB permissions are only updated at the start of a PCoIP session They are authorized in the following order of priority from highest to lowest Unauthorized Vendor ID Product ID e Authorized Vendor ID Product ID e Unauthorized Device Class Sub Class Protocol e Authorized Device Class Sub Class Protocol USB
472. uch Screen Certificate Checking Mode This mode determines how the client proceeds when it cannot verify that your connection to the server is secure It is not recommended that you change this setting unless instructed to do so by your system administrator Never connect to untrusted servers Warn before connecting to untrusted servers Do not verify server identity certificates OK Canca Apply Figure 4 140 OSD VMware View Page Table 4 126 OSD VMware View Page Parameters Parameter Never connect to untrusted servers Warn before connecting to untrusted servers Do not verify server identity certificates certificate is not installed Configures the client to allow all connections 5 33 2 MC Help for Certificate Checking Settings Certificate checking settings for the Management Console are described in the following topics e PCoIP Connection Manager pages e View Connection Server pages 5 33 3 AWI Client Help for Certificate Checking Settings Certificate checking settings for the AWI are described in the following topics TER1206003 Issue 3 Configures the client to display a warning if an unsigned or expired certificate is encountered or when the certificate is not self signed and the client trust store is empty Configures the client to reject the connection if a trusted valid 352 ann TERADIC I PCoIP Zero Client and Host Administrator Guide e PCoIP Conn
473. ue This enables password protection for the AWI and the OSD False disable the web UI if desired False 88 a TERADICI Configuration Category L Enable 802 1x Security Enable 802 1x Authen tication Identity Profile Zero Client USB Authorization Unauthorization Example To allow USB access to HID devices only click Add New and con figure these settings Example To allow USB access to all devices except mass storage click Add New and configure these settings Certificate Store PCoIP Zero Client and Host Administrator Guide True Enter the username configured for the 802 1x authentication Authorized Rule Type Class Device Class Human Interface Device Sub Class Any Protocol Any Unauthorized No unauthorization rules Delete any existing rules When there are no rules the MC displays two radio buttons on the Manage Profiles page Select Erase the device s existing USB unauthorizations and replace them with an empty set Authorized Rule Type Class Device Class Any Sub Class Any Protocol Any Unauthorized Rule Type Class Device Class Mass Storage Sub Class Any Protocol Any VCS certificate issuer root or inter mediate or VCS certificate Note that SSL certificates are required in VMware View 5 1 and newer versions If SSL is turned off in firmware version FW4 0 and older passwords are sent unencrypted over the network Zero Client Smart Card Ha
474. uide 8 Enter the identity name of the certificate This is the fully qualified domain name that appears after Subject e g zeroclient mydomain local 9 Click Apply and then Reset For more information about 802 1x please see the following Knowledge Base topics on the Teradici support site e Support for 802 1x on zero clients 15134 590 e Setting up Windows Server 2008 R2 as an 802 1x authentication server 15134 1245 e General 802 1x troubleshooting steps 15134 928 6 5 Setting up a Touch Screen Display These instructions explain how to install an Elo TouchSystems touch screen display how to configure the firmware if you want the touch screen to be controlled by a driver running on the host and how to set up auto logon to bypass authentication when users are connecting to a host with a broker 6 5 1 Installing the Touch Screen to the Zero Client 1 Plug in the touch screen s USB cable to the zero client s USB port 2 Attach the monitor cable from the touch screen to any port on the zero client Note You cannot attach multiple touch screens to the zero client but you can attach a non touch screen monitor to the zero client in addition to the touch screen as long as the touch screen is attached to the port on the zero client that is configured as the primary port 3 Plug in the power 4 Disconnect the zero client session This initiates the calibration on the touch screen Note Once the touch screen is calibrated t
475. um Image Quality The maximum frame rate helps you manage multiple PCoIP sessions over a single network link This setting determines the limit that your users can reach Set this field to 0 to set no frame limit If you seta value a single user is limited to that value This helps to control the user experience for all your users Note This setting does not work in PCoIP sessions with VMware View virtual desktops running release 5 0 or earlier Leave this field unchecked to retain the PCoIP protocol s build to lossless feature where images continue to be refined in the background until they reach a fully lossless state i e identical pixel for pixel rendering when compared to the host image source This is the default recommended setting Warning Turning on the Disable Build to Lossless field will degrade the image presented to the user by the zero client Do not turn on this field unless it has been determined by the administrator of the zero client that users do not require optimal image quality to perform critical functions It is the sole responsibility of the zero client administrator to make this determination If you do choose to turn on this field the PCoIP protocol rapidly builds the client image to a high quality image that may be perceptually lossless but is nota fully lossless state This may provide some bandwidth savings but is not recommended for use cases that require images and desktop content to be truly lossles
476. upporting PCoIP host card func tionality TERA 1202 host cards support two displays at a resolution of 1920x1200 Tera2 Second generation family of Ter adici processors for PCoIP zero clients and host cards TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide TERA2140 Second generation Teradici proc essor supporting PCoIP zero client functionality TERA2140 zero clients support two displays at a resolution of 2560x1600 or four dis plays at a resolution of 1920x1200 TERA2220 Second generation Teradici proc essor supporting PCoIP host card functionality TERA2220 host cards support two displays at a res olution of 1920x1200 or one display at a resolution of 2560x1600 TERA2240 Second generation Teradici proc essor suppporting PCoIP host card functionality TERA2240 host cards support four displays at a res olution of 1920x1200 or two dis plays at a resolution of 2560x1600 TERA2321 Second generation Teradici proc essor supporting PCoIP zero client functionality TERA2321 zero clients support two displays at a resolution of 1920x1200 or one dis play at a resolution of 2560x1600 User Agent User Datagram Protocol User Interface USB Universal Serial Bus VCS View Connection Server VMware View connection broker that n TERADICI performs user authentication vir tual desktop session management and other related tasks VDI Virtual Desktop Infrastructure A server co
477. uration menu select Session TER1206003 Issue 3 367 ar TERADICI PCoIP Zero Client and Host Administrator Guide 3 Inthe Session Connection Type drop down menu select PCoIP Connection Manager Auto Logon or View Connection Server Auto Logon depending on the connection server you are using Enter the connection server s DNS name or IP address Fill out the user credentials and then click Apply TER1206003 Issue 3 368 TERADICI PCoIP Zero Client and Host Administrator Guide 7 1 7 2 7 3 7 3 1 Technology Reference APEX 2800 PCoIP Server Offload Card The APEX 2800 PCoIP server offload card provides hardware accelerated PCoIP image encoding for virtual desktop infrastructure VDI implementations The card constantly monitors the graphic encoding demands of each virtual machine dynamically switching the image compression tasks from software image encoding in the CPU to hardware image encoding and back again This offloading is performed instantly and seamlessly as needed without the user noticing the switch For complete details about the APEX 2800 PCoIP server offload card see the Teradici website at http www teradici com PCoIP Connection Brokers PCoIP connection brokers are resource managers that dynamically assign host PCs to zero clients based on the identity of the user establishing a connection from the zero client Connection brokers are also used to allocate a pool of hosts to a group of zero clie
478. ure this option see the following topics in the GUI Reference e MC View Connection Server Kiosk Explains how to use the MC to configure a profile that sets the View Connection Server Kiosk session connection type for client devices e AWI Client View Connection Server Kiosk Explains how to use the AWI to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Server e OSD View Connection Server Kiosk Explains how to use the OSD to configure a client to use Kiosk mode when connecting to a virtual desktop via a VMware View Connection Server View Connection Server Imprivata OneSign VMware View Imprivata OneSign mode allows you to configure clients to use Imprivata OneSign proximity card support when connecting to a virtual desktop via a VMware View Connection Server You need to provide the IP address or DNS name of the VMware View Connection Server and the bootstrap URL for the OneSign server For details on how to configure this option see the following topics in the GUI Reference e MC View Connection Server Imprivata OneSign Explains how to use the MC to configure a profile that sets the View Connection Server Imprivata OneSign session connection type for client devices e AWI Client View Connection Server Imprivata OneSign Explains how to use the AWI to configure a client to use Imprivata OneSign mode when connecting to a virtual desktop via a VMware View Conn
479. usage from the drop down menu in the Certificate Store section This field indicates how the device will use the certificate Supported Device Family ALL Subject Teradici Systems Engineering Root CA Issued By Teradici Systems Engineering Root CA Expiration Date 11 29 2022 Contains Private Key False Delete Subject zerclient terase local Issued By Teradici Systems Engineering Root CA e021x Expiration Date 11 29 2014 802 1 z Delete Contains Private Key True Add New Figure 4 116 MC Certificate Store No Usage Select this option when you are adding a certificate that does not contain a private key e g a certificate used to verify a View Connection Server or a PCoIP Connection Manager Select this option when you are adding a certificate that contains a private key Note This option only appears in the drop down list if the certificate contains a private key AWI Certificate Upload Settings The Certificate Upload page lets you upload and manage your CA root and client certificates for host cards and zero clients You can access this page from the Upload gt Certificate menu The maximum size for a certificate that you can upload from the AWI is 10 239 bytes You can upload up to 16 certificates providing you do not exceed the maximum storage size of 98 112 bytes The available storage field lets you know how much space is left in the certificate store Note If SCEP is enabled you
480. users move the cursor from one display to the other The alignment options that appear in the drop down list depend on the selected display layout Horizontal layout e Top Select to align displays at the top With this setting use the top area of the screen when navigating between displays of different sizes Center Select to horizontally center displays With this setting use the center area of the screen when navigating between displays of different sizes Bottom Select to align displays at the bottom With this setting use the bottom area of the screen when navigating between displays of different sizes Vertical layout e Left Select to align displays on the left With this setting use the left area of the screen when navigating between displays of different sizes Center Select to vertically center displays With this setting use the center area of the screen when navigating between displays of different sizes Right Select to align displays on the right With this setting use the right area of the screen when navigating between displays of different sizes TER1206003 Issue 3 301 a TERADIC I PCoIP Zero Client and Host Administrator Guide Primary Configure which video port on the zero client that you want as the primary port Note The display that is connected to the primary port becomes the primary display i e the display that contains the OSD menus before you initiate a PCoIP session and the displa
481. users in to the desktop that you specify You also configure the link text that you want to appear on the Connect window Enable Self Help Link M Connection Server Po Port Leave blank for default Username OO Password OO Domain OO Desktop Name to Select OO LinkTet Figure 4 30 Enable Self Help Link Options When you enable this field the following options appear TER1206003 Issue 3 182 TERADICI PColP Zero Client and Host Administrator Guide Connection Server Enter the fully qualified domain name of the connection server brokering the desktop e g a PCoIP Connection Manager for a PCoIP Connection Manager session connection type or a View Connection Server for a View Connection Server session connection type Port By default port 443 is used to communicate with the connection server If your network is set up to use a non standard port for secure connections enter the port number Username To password protect the self help desktop enter a username in this field To password protect the self help desktop enter a password in this field Domain Enter the domain name for the self help desktop e g mycompany com Desktop Name to Select Enter the pool or desktop name for the self help desktop Link Text Enter the text that you want to appear as hyperlinked text on the Connect window 5 7 17 AWI Client View Connection Server Auto Logon Session Settings Select the View Connect
482. ushed to each device Note Before you can assign a firmware file to a profile you must first ensure that the file has been imported into the MC from the Update gt Import Firmware menu For more information see the PCoIP Management Console User Manual TER0812002 Supported Device Family Set Firmware Figure 4 99 MC Profile Firmware Configuration When you click Set Firmware the following screen displays Link to Imported Firmware Firmware Version f Apply when existing firmware is different E L yz Figure 4 100 MC Link to Imported Firmware Select the firmware version from the drop down menu and then choose whether the firmware will be overwritten on the device if its version is different from this firmware version or if it is less than the firmware version you enter in the text entry field Click Select when you are finished TER1206003 Issue 3 304 a TERADICI PCoIP Zero Client and Host Administrator Guide Link to Imported Firmware Firmware Version Tera2 0 0 0 Tera1 0 0 0 Firmware 4 1 0 R gt Apply when existing firmware is different E F yz Figure 4 101 MC Link to Imported Firmware Configured Table 4 94 MC Link to Imported Firmware Parameters Firmware Select the firmware file that you want to assign to the profile Version Note The firmware file must first be imported into the MC from the Update gt Import Firmware menu For more information see the PColP Management
483. ut Mode Enable Auto Connect Connection Server Cache Mode PCM Server Cache Entry 1 to 25 Self Help Link Mode Auto Launch If Only One Desktop Enable Login Username Caching Use OSD Logo for Login Banner Enable Peer Loss Overlay TER1206003 Issue 3 PCoIP Zero Client and Host Administrator Guide Select whether to lock or unlock Certification Check Mode e Unlocked Select this option to allow users to change the Certification Check Mode setting using the OSD or AWI Locked Select this option to prevent users from changing the Certification Check Mode setting When enabled the client automatically connects with the connection server after startup bypassing the OSD Connect page This field determines whether a connection server is dynamically added to the Server drop down menu on the OSD Connect page when a user types in a valid server address or whether it appears in a read only list for the user to select e Last servers used Select this option if you want a list of cached servers that a user has typed in to appear in the Server drop down menu on the OSD Connect page Read only Select this option if you want users to select a connection server from a read only list Enable the desired number of fields up to 25 that may appear in the cache on a user s OSD Connect page and for each one enter a PC OIP Connection Server IP address or FQDN to which a user is allowed to connect e lfLa
484. ut the above session disconnect codes please see Knowledge Base Knowledge Base topic 15134 872 on the Teradici support site TER1206003 Issue 3 158 a TERADICI You can choose to display Show All messages This option shows all disconnect messages including Info Warning and Error messages Show Error and Warnings Only This option hides info messages and displays only error and warning messages Show Error Only This option hides Info and Warning messages and displays only Error messages Show None Don t show any disconnect messages PCoIP Zero Client and Host Administrator Guide Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PColP Packet Format 5 7 13 AWI Client Direct to Host SLP Host Discovery Session Settings Select the Direct to Host SLP Host Discovery session connection type from the Configuration gt Session page to configure the client to connect directly to a host and to use Service Location Protocol SLP to discover
485. ution back to its native value Enable Preferred Resolution Override O Preferred resolution 1 Preferred resolution 2 The Enable Display Cloning feature will duplicate the primary display to the secondary display Enable Display Cloning O Unlock Cancel Figure 4 120 OSD TeraiDisplay Page TER1206003 Issue 3 327 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 108 OSD Tera1 Display Page Parameters Enable Attached This option is intended for legacy systems It configures the client to Display Override send default EDID information to the host when a monitor cannot be detected or is not attached to the client In versions of Windows prior to Windows 7 once the host had no EDID information it would assume no monitors were attached and would never recheck This option ensures that the host always has EDID information when the clientis in session The following default resolutions are advertised when this option is enabled 2560x1600 60 Hz 2048x1152 60 Hz 1920x1440 60 Hz 1920x1200 60 Hz 1920x1080 60 Hz 1856x1392 60 Hz 1792x1344 60 Hz 1680x1050 60 Hz 1600x1200 60 Hz 1600x900 60 Hz 1440x900 60 Hz 1400x1050 60 Hz 1366x768 60 Hz 1360x768 60 Hz 1280x1024 60 Hz 1280x960 60 Hz 1280x800 60 Hz 1280x768 60 Hz 1280x720 60 Hz 1024x768 60 Hz 848x480 60 Hz 800x600 60 Hz 640x480 60 Hz Any displays attached to the client will be set to the native resolution of 1024
486. v6 Label Discovery Session Language OSD Display Reset Configure the device identification PCoIP Device Name Note When DHCP is enabled the PCoIP Device Name is sent to the DHCP server as the requested hostname PCoIP Device Description Generic Tag Unlock Cancel Figure 4 7 OSD Label Page TER1206003 Issue 3 103 Panna T TERADICI 5 4 5 4 1 5 4 2 PColP Zero Client and Host Administrator Guide Table 4 11 OSD Label Page Parameters PCoIP Device Name Lets you give the host or client a logical name The default is pcoip host lt MAC gt or pcoip portal lt MAC gt where lt MAC gt is the device s MAC address This field is the name the host or client registers with the DNS server if DHCP is enabled and the system is configured to support registering the hostname with the DNS server It s important to ensure that the PCoIP Device Name is unique for each endpoint in the network and follows these naming conventions e The first and last character must be a letter A Z or a z or a digit 0 9 e The remaining characters must be letters digits or hyphens e The length must be 63 characters or fewer PCoIP Device A description of the device or other information such as the location Description of the device s endpoint Note The firmware does not use this field It is provided for administrator use only Generic Tag Generic tag information about the device Note The firmware do
487. vendor The vendor qualifies the request and returns a response code if authorized by Teradici When the response code is correctly entered the client s password is reset to an empty string You must enter a new password Note Contact the client vendor for more information when an authorized password reset is required This option is not available through the AWI Itis only available through the OSD 5 30 Configuring Reset Parameters AWI OSD 5 30 1 AWI Client Parameter Reset Settings The Reset Parameters page lets you reset configuration and permissions to factory default values stored in flash memory You can access this page from the Configuration gt Reset Parameters menu Note Resetting parameters to factory default values does not revert the firmware or clear the custom OSD logo Reset Reset all configuration and permission settings stored on the device Reset Parameters Reset Enable keyboard shortcut 7 CTRL ALT SHIFT SPACE Hide keyboard shortcut E sequence in OSD Apply Cancel Figure 4 122 AWI Client Reset Page TER1206003 Issue 3 330 TERADICI PCoIP Zero Client and Host Administrator Guide Table 4 110 AWI Client Reset Parameters Reset Parameters When you click this button a prompt appears for confirmation This is to prevent accidental resets Enable Keyboard When enabled the user can press the specified combination of keys Shortcut to automatically reset the parameters and
488. vice Family ALL Set OSD Logo Figure 4 96 MC Profile OSD Logo Configuration TER1206003 Issue 3 302 ann TERADIC I PCoIP Zero Client and Host Administrator Guide When you click Set OSD Logo the following screen displays from which you can upload an image file Add OSD Logo The OSD logo must be a 24bpp bitmap that does not exceed 256 pixels by 64 pixels Any other images will be displayed incorrectly or not at all Filename Browse s Figure 4 97 MC Add OSD Logo Configuration Table 4 92 MC Add OSD Logo Configuration Parameters Filename Specify the filename of the logo image you want to upload You can browse to the target file using the Browse button The file must be accessible to the web browser i e it must be on a local or accessible network drive The 24 bpp bits per pixel image must be in BMP format and its dimensions cannot exceed 256 pixels in width and 64 pixels in height If the file extension is incorrect an error message appears Upload Click Upload to transfer the specified image file to the client A message to confirm the upload appears 5 24 2 AWI Client OSD Logo Settings The OSD Logo page lets you upload an image to display on the Connect page of the local On Screen Display OSD GUI You can access the OSD Logo page from the Upload gt OSD Logo menu Note From the AWI you can configure the login screen on the OSD to display this logo instead of the default banner by
489. vides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 146 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted e You have been disconnected because an administrator disconnected you e You have been disconnected because you logged in from another location e You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administr
490. w None Don t show any disconnect messages Enable DSCP When enabled the device populates the Differentiated Services Code Point DSCP field in the IP header allowing intermediate network nodes to prioritize PCoIP traffic accordingly Enable Transport When enabled transport congestion notification is enabled to allow Congestion Notification PCoIP endpoints to react accordingly if an intermediate network node sets the congestion notification bit in either the IP header or PColIP transport header Note For more information about the PCoIP transport header see PCoIP Packet Format 5 7 14 AWI Teraz Client PColIP Connection Manager Session Settings Select the PCoIP Connection Manager session connection type from the Configuration gt Session page to configure the client to use a PCoIP Connection Manager as the broker when connecting to a Teradici solution such as the Teradici Arch published desktop solution TER1206003 Issue 3 163 ann TERADIC I PCoIP Zero Client and Host Administrator Guide Session Configure the connection to a device TERADICI PCoIP Zero Client Session Connection Type PCoIP Connection Manager Server URI Hide Advanced Options Desktop Name to Select Certificate Check Mode Warn before connecting to untrusted servers Y Certificate Check Mode Lockout Prevent users from changing the Certificate Check Mode Auto Connect Always connect to this server at startu
491. w auto power off timeout option for a Tera2 zero client profile e For Tera2 host cards you can select whether to wake up the host from sleep mode using the remote power button input or the PCIe bus input e The following new display features are included in this release e Anew display cloning mode for TERA2321 zero clients lets you mirror images on the primary display to the secondary display e g for multiple digital signs You can enable display cloning from the OSD Display page or you can configure a profile for TERA2321 zero clients with this feature from the MC Display page e For Tera2 host cards you can now enable a host hot plug delay to resolve black screen issues with certain Linux GPU driver timing expectations This feature is available from the AWI Monitor Emulation page or you can configure a profile for Tera2 host cards with this feature from the MC Display page e Portuguese Brazilian ABNT and Slovak AWERTY and AWERTZ keyboard layouts are now supported for Teral and Tera2 zero clients 2 1 2 VDI specific e The following smart cards and eToken devices are now supported e SafeNet SC650 smart cards with SafeNet PKI applet and SHAC middleware Tera and Tera2 zero clients e Atos CardOS smart cards Tera2 zero clients only e eToken 72k Pro USB user authentication devices Teral and Tera2 zero clients e Anew Use Existing Setting option has been added to specify whether the proximity card reader beeps when a valid
492. w020000 MGMT_SYS VPD Serial MGMT_SYS VPD version MGMT_SYS Firmware version 0 0 0 MGMT_SYS Firmware Build ID MGMT_SYS Firmware Build date Jul 4 2012 14 37 04 MGMT_SYS PCOIP processor ID 0x000F revision 1 0 MGMT_NET Network adapter vmware vmxnet3 virtual network device 4d 21 13 4d 21 13 ssig_tag 4d 21 13 4d 21 4d 21 4d 21 4d 21 4d 21 Ad 21 Ad 21 4d 21 4d 21 MGMT_CERT No flash cert section found resetting flash PRI tera_pri_client_set_tag Old or mac format NEB NNNNNNNNNN MGMT_SYS Boot up complete MGMT_SYS Unique Identifier 00 50 56 97 77 c4 cliant o MGMT_SYS TOP LEVEL INITIALIZATION PASSED MGMT_SYS HDA is enabled MGMT_SYS PCOIP device name pcoip portal emudodd 0050569777c4 MGMT_SYS PCOIP device description MGMT_SYS Generic tag MGMT_SYS INIT POST transition 5 into INIT PRE_NETWORK_INIT MGMT_SYS Chmi2_cback event mask 0x1 MGMT_SYS Chmi2_chack queuing EVENT_HMI2_OPEN Refresh Clear GGGGGGGGGG OO CODCOD 0C0DDD WWWNNNNWN N Figure 4 85 OSD Event Log Page Table 4 81 OSD Event Log Page Parameters Click to refresh the log information displayed on this page Click to delete all event log messages stored on the device 5 20 Configuring Peripherals 5 20 1 MC Peripheral Settings The setting on this page lets you configure a profile to enable or disable USB Enhanced Host Controller Interface EHCI mode on
493. want the device to send SNMP traps to an SNMP Network Management System NMS enter the IP address or fully qualified domain name FQDN of the SNMP NMS Enable SNMP Cold When enabled the device sends SNMP cold start traps to the SNMP Start Trap NMS after the device is powered on or reset Enable SNMP V1 Traps When enabled allows generation of SNMPv1 traps Enable SNMP V2c When enabled allows generation of SNMPv2c traps Traps Enable Static IP When enabled the device will use the fallback IP address netmask Fallback and gateway when DHCP lease acquisition fails after timeout seconds of trying Note This property requires a device restart after being changed Static Fallback IP Configures the IP address to use when Static IP Fallback is enabled Address and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Subnet Configures the subnet mask to use when Static IP Fallback is Mask enabled and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Gateway Configures the gateway address to use when Static IP Fallback is Address enabled and DHCP lease acquisition fails Note This property requires a device restart after being changed Static Fallback Timeout Configures the amount of time in seconds the device will attempt to acquire a DHCP lease before using the fallback address configuration You must ente
494. wer off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details 123 TERADICI PColP Zero Client and Host Administrator Guide Disconnect Dialog Dis This field lets you control what type of messages appear when a play Mode session is disconnected There are three categories Information User or administrator initiated actions affecting the session e You have been disconnected because you logged in from another location or your host was shut down or restarted e You have been disconnected because an administrator disconnected you e You have been disconnected because you logged in from another location e You have been disconnected because you disconnected from your workstation Warning System initiated but expected actions affecting the session e You have been disconnected because your session timed out Error Unexpected system initiated actions causing session to fail You have been disconnected Unable to connect 0x1001 Please contact your IT administrator Unable to connect 0x1002 Please contact your IT administrator Session closed remotely Session closed remotely unknown cause You have been disconnected due to a configuration error 0x100 Please contact your IT administrator for assistance You have been disconnected due to a configuration error 0x201 Please contact your IT admin
495. with the upload The operation may take 6 7 a few minutes When completed the AWI page displays two buttons Reset and Continue Click Reset Click OK 6 3 2 Upload a Firmware Release to a Host To upload a firmware release to a PCoIP host 1 Ensure the host PC or workstation is in an idle state i e that all applications are closed 2 Log into the host s AWI 3 From the Firmware Upload page browse to the folder containing the firmware file This file will have an all extension 4 Double click the correct all firmware file 5 Click Upload Click OK to confirm that you want to proceed with the upload The operation may take a few minutes When completed the AWI page displays two buttons Reset and Continue Click Reset Click OK Power off and then power on the host PC or workstation It is necessary to power off not just restart the PC or workstation in order for the changes to take effect on the host card For information on using the MC to assign a firmware release to a profile see MC Firmware Management 6 4 Configuring 802 1x Network Device Authentication 6 4 1 Prerequisites An 802 1x authentication system requires the following components PColIP zero client with firmware 4 0 3 or newer PCoIP Management Console 1 8 1 or newer Windows Server 2008 R2 with AD DS Active Directory Domain Services Windows Server 2008 R2 with AD CS Active Directory Certificate Services Windows
496. work Configuration Discovery Configuration Session Configuration Encryption Configuration Bandwidth Configuration Language Configuration OSD Configuration Image Configuration Monitor Emulation Configuration Time Configuration Security Configuration Audio Permissions Power Permissions Host Driver Configuration Event Log Control Peripheral Configuration IPv6 Configuration SCEP Configuration Display Topology Configuration Profile OSD Logo Profile Firmware Profile Zero Client USB Authorization Profile Zero Client USB Unauthorization Profile Zero Client USB Bridged p Certificate Store Figure 2 4 MC Manage Profiles Page To configure a category expand it and click the Edit Properties link shown in the example below Expand Categories With Set Values Collapse All indicates that the property requires a device restart after being changed Network Configuration Property Name Value Edit Properties Figure 2 5 Edit Properties Link TER1206003 Issue 3 31 ann TERADIC PCoIP Zero Client and Host Administrator Guide This displays the Set Properties page for that category from which you can configure the category s individual parameters The following example shows the parameters for the Network Configuration category Set Properties Property Name Value Description When this property is true the Host or Zero Client will contact a DHCP e server to be assigned an IP address subne
497. x and configure the fields as indicated After you update the properties on this page click Save to save your changes TER1206003 Issue 3 290 P an TERADICI PColP Zero Client and Host Administrator Guide Set Properties Setin Device E Profile Family Property name Description This property configures the SCEP server address used for the enrollment P Tera SCEP Server URI procedure This property configures the challenge password to present to the SCEP I Tera Challenge Password lt pra Oo Tera2 Use Certificate for 802 1 lt 6 True c False Me aaa whether to use the obtained client certificate for Save Cancel indicates that the property requires a device restart after being changed Figure 4 90 MC SCEPConfiguration Table 4 86 MC SCEP Configuration Parameters SCEP Server URI Enter the URL for the SCEP server that is configured to issue certificates for the device Challenge Password Enter the password to present to the SCEP server Note This password will be used for all the zero clients associated with this profile Use Certificate for Specify whether or not the obtained client certificate will be used for 802 1X 802 1x authentication 5 22 2 AWI Tera2 Client SCEP Settings Simple Certificate Enrollment Protocol SCEP lets you simplify the retrieval and installation of digital certificates by allowing devices to obtain certificates automatically from a SCEP server This feature is available
498. x when connected to a link with auto negotiation If this happens you must explicitly set the switch link to full duplex Confirm network connectivity If you are using VMware View also confirm that sufficient bandwidth is available between the View Connection Server View Administrator and the PCoIP client Ensure that PCoIP packets are not fragmented at any point in the network path To do this check that the maximum transmission unit MTU for the switches routers in the network path is not below the PCoIP packet MTU size If it is consider increasing the switch router MTU Note You can also adjust the PCoIP packet MTU to a value between 600 and 1500 bytes default is 1400 bytes However this is a less desirable option than increasing the switch router MTU because a lower MTU size can have a negative impact on desktop performance Consider segmenting PColIP traffic using quality of service QoS technologies such as IP Quality of Service QoS Differentiated Services Code Point DSCP layer 2 Class of Service CoS or virtual LAN VLAN architecture Ifa VPN is used for WAN scenarios ensure that it is an IPsec VPN PColIP traffic cannot be routed through TCP based SSL tunnels If possible use a security gateway solution rather than a VPN for WAN access Currently WAN accelerator network devices are not compatible with PColIP traffic which already has many WAN optimization features In the future PColP enabled WAN accelerators may
499. x768 when this option is enabled TER1206003 Issue 3 328 a TERADIC I PCoIP Zero Client and Host Administrator Guide Enable Preferred Enable this option when a display is attached but cannot be detected Resolution Override by the system and you want to specify a preferred resolution for the display The same default list of resolutions as above will be advertised except the preferred resolution you configure here for a display will be sent as the native resolution instead of the default native resolution of 1024x768 e Preferred resolution 0 Select the preferred resolution of the display connected to port 1 on the zero client e Preferred resolution 1 Select the preferred resolution of the display connected to port 2 on the zero client Any displays attached to the client will be set to their specified preferred resolutions when this option is enabled Enable Display Cloning This option is only available for the TERA2321 zero client Enable the display cloning option if you want the secondary display to mirror the primary display e g for digital signage trainings etc Note If you are connecting a TERA2321 zero client to a host workstation that does not have the PCoIP host software installed and the host driver function enabled and you are using monitor emulation on the host card you may experience black screens on the cloned displays To remedy the problem you can either install and enable the host software or yo
500. y requires a device restart after being changed Enable Display Cloning Figure 4 67 MC Monitor Emulation Page Table 4 63 MC Monitor Parameters Enable Monitor When enabled the host responds to all Display Data Channel DDC Emulation on Video Port queries regardless of whether a PCoIP session is active Ifa session 1 is notactive the host provides emulated DDC data If a session is active the host provides actual DDC data gathered from the monitor connected to the client s port 1 connector When disabled the host only responds to Display Data Channel DDC queries when a PCoIP session is active Note Enabling this field can help resolve problems where video is not present at the client Note This property requires a device restart after being changed TER1206003 Issue 3 260 a TERADICH Parameter Enable Monitor Emulation on Video Port 2 Enable Monitor Emulation on Video Port 3 Enable Monitor Emulation on Video Port 4 Enable Host Hot Plug Delay Enable Display Cloning TERA2321 zero clients only PCoIP Zero Client and Host Administrator Guide This field affects DDC queries for the port 2 connector and provides functionality similar to that for the port 1 connector Note This property requires a device restart after being changed This field affects DDC queries for the port 3 connector and provides functionality similar to that for the port 1 connector Note This property re
501. y that is requested for the Windows taskbar after you initiate the session s Port 1 Select to configure port 1 on the zero client as the primary port e Port 2 Select to configure port 2 on the zero client as the primary port s Port 3 Select to configure port 3 on the zero client as the primary port s Port 4 Select to configure port 4 on the zero client as the primary port Specify which display is physically connected to each port Rotation Configure the rotation of the display in each port e Norotation e 90 clockwise e 180 rotation e 90 counter clockwise The display resolution can be configured for a PCoIP session between a virtual machine or host and a zero client The zero client detects the supported display resolutions of the monitor and populates them to the drop down menu By default the display s native resolution is used 5 24 Uploading an OSD Logo 5 24 1 MC OSD Logo Settings The Profile OSD Logo section is located towards the bottom of the Manage Profiles page on the Management Console It lets you upload an image to a profile that will display on the Connect page of a user s local On Screen Display OSD GUI Note From the AWI you can configure the login screen on the OSD to display this logo instead of the default banner by enabling Use OSD Logo for Login Banner in the Session gt PCoIP Connection Manager and Session gt View Connection Server advanced options Profile OSD Logo Supported De
502. ys can falsely trigger this message Note This option is only available for a zero client Desktop applications that require the peer loss notification should re enable the feature through the OSD AWI or MC When enabled the Preparing Desktop overlay appears on the display s when users log in Note This overlay provides assurance that login is proceeding if the desktop takes more than a few seconds to appear When enabled users can press the Ctrl Alt F12 hotkey sequence to pop up the Zero Client Control Panel overlay which lets them disconnect the current session on the workstation or power off the workstation Note Before users can use this disconnect hotkey sequence certain other configuration options must be in place See Disconnecting from a Session for details Configure whether the proximity card reader beeps when a valid card is tapped on the reader in OneSign mode e Use Existing Setting Uses the existing setting affects only devices runing firmware 4 1 0 or greater e Disabled Disables the feature e Enabled Enables the feature Configure the Transport Layer Security TLS cipher the client will use to negotiate the TLS session between the PCoIP client and the PCoIP host e TLS 1 0 with RSA keys and AES 256 or AES 128 encryption This option provides maximum compatibility e TLS 1 2 with Suite B compliant 192 bit elliptic curve encryption This option provides a higher level of security 197 am
503. ys connect to this server at startup Connection Server Cache Mode Last servers used Clear cache entries Auto Launch If Only One Desktop FP Use OSD Logo For Login Banner P Enable Peer Loss Overlay M Enable Preparing Desktop Overlay Enable Session Disconnect Hotkey R CTRL ALT F12 Session Negotiation Cipher Maximum Compatibility TLS 1 0 with RSA keys and AES 256 or AES 128 encryption x Enabled Session Ciphers AES 256 GCM M AES 128 GCM M Disconnect Message Filter Show All E Enable DSCP P Enable Transport Congestion Notification K Apply Cancel Figure 4 28 AWI Session Connection Type PCoIP Connection Manager Auto Logon Table 4 35 AWI Session Page Parameters Server URI Enter the Uniform Resource Identifier URI for the PCoIP Connection Manager e g http archdesktop mycompany com Logon Username Enter the username for the client This username will be sent to the specified connection server Logon Password Enter the password for the client This password will be sent to the specified connection server Logon Domain Name Enter the domain for the client This domain will be sent to the specified connection server TER1206003 Issue 3 171 a TERADICI Parameter Desktop Name to Select Certificate Check Mode Certificate Check Mode Lockout Auto Connect Connection Server Cache Mode Auto Launch If Only One Desktop Use OSD Logo for Login Banner TER

PCoIP® Zero Client and Host Administrator Guide

Contents

Download Pdf Manuals

Related Search

Related Contents

PCoIP&reg; Zero Client and Host Administrator Guide

Contents

Download Pdf Manuals

Related Search

Related Contents

PCoIP® Zero Client and Host Administrator Guide