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1. 3 Key in the access code you wish to change and press V The display shows for example 4 Key in the new access code that you wish to use Note Do not use O0 zero as the first digit of the code OR i Imp T If you wish to delete a code key in 0000 o 8 5 Press V to store the new code SEX Using the Log The system keeps a log of the last 250 events You can examine this log from the keypad To use the log 1 Key in your access code 2 Press 5 The display shows the most CR uei Change ums recent event for example ox The display shows a short message for each type of event Table 1 on the next page shows each of the messages that you might see and their meaning 496479 19 4 Special Functions 3 4 20 Press v to toggle the display between the time and date of the event and the log report Press 1 to see earlier events in the log Press 3 to see more recent events Press X to stop using the log Table 1 Log Event Codes Message EEProm Fail Codes Defaulted Clear Log System Startup System Tamper System Tamp Rst Sounder Tamper Sounder Tamp Rst Unn On Site Unn Off Site Unn Change Unn Delete Unn L Set Unn L UnSet U12 L Set U12 Ls UnSet U13 Ls Set U13 Ls UnSet System Rearmed Unn Znn Omit Unn Znn Unomit Fire Znn Alarm Fire Znn Rstr Fire Znn Reset PA Znn Alarm PA Znn Rstr Unn System Unset PA Knn Alarm Burg Znn Alarm Set Fail Znn Burg Znn Rstr
2. Figure 3 725r Remote Setting Device On the 725r the transmit LED glows when the device is sending a signal to the alarm system The buttons have the following functions 8 FULL Sets the system to Level A fa PART Part sets the system to Level B v OFF Unsets the system FULL OFF Pressing both these buttons at the same time starts a PA alarm About This Guide The rest of this guide tells you how to use the system in more detail 2 Everyday Operation Describes how to set and unset the system 3 After an Alarm Tells you how to switch off the sounders after an alarm how to see what caused the alarm and how to reset the system so that it can be used again 4 Special Functions Tells you how to use the more advanced features of the system 6 496479 2 Everyday Operation There are several different ways of setting the system For all methods except using a keyswitch you must enter your access code at the keypad or arming station The Keyswitch method uses a key in a special switch fitted to your premises Setting the System below describes each method Ask your Installer to provide the method that suits your site best During installation the Installer programs the system to create an exit route for your premises When setting the system you must follow this route to leave the premises You must also follow a specified entry route when going into the premises in order to unset the system If you stray from t
3. key During the exit time the e keypads give a continuous exit tone to warn you that the timer is running Exit Tone If you hear an interrupted tone from the keypads or internal sounder then some thing is triggering one of the detectors See also If The System Will Not Set on p12 4 Leave via the designated exit route Close the final door At the end of the exit time the system sets and stops the exit tone The 9930 display shows which Level is set Note If you change your mind about setting the system then key in your access code again Exceeding the Exit Time If something is triggering a detector at the end of the exit time then the system starts an alarm and does not set You can cancel this false alarm by entering your access code immediately When you have cancelled the alarm you will have to reset the system see Resetting the System on p15 and restart the setting procedure 8 496479 2 Everyday Operation Final Door Set With Final Door Setting the system sets when you close the last door There is no fixed exit time 1 2 3 Close all doors and windows Key in your access code at the keypad Press the appropriate Level key The keypad starts the e continuous exit tone Leave via the designated exit Exit Tone route and close the final door The system sets seven seconds after you close the door The 9930 display shows ox which Level is set Using an Exit Terminat
4. Installer about Dual Ply Entry and Alarm Abort If your system is programmed for Dual Ply Entry then the control unit adds a 30 second grace period to the end of the entry time During that grace period the keypads and arming stations give a high pitched continuous tone to warn you that the entry time has run out If your system is connected to an ARC and you accidentally create an in truder alarm yourself then you normally have at least 90 seconds to cancel the alarm before the Centre calls the police This feature is called Alarm Abort ask your Installer for more details 496479 13 2 Everyday Operation Starting a PA Alarm Note that the Installer must program your system to enable this function The alarm system allows you to start a Panic Alarm yourself from the keypads arming stations or 725r telecommands To do this you must press two keys at the same time Remember To start a Panic Alarm On a keypad press 1 amp 3 together On a 725r press 8 and Y together Duress Code There may be a time when an intruder forces you to unset your alarm sys tem There is a special duress code designed to allow you to unset the system while you are being watched When you use the code the alarm system sends a silent panic alarm to the ARC The alarm system gives no other indication that you are using the duress code Note that you must ask your Installer to make sure the duress code facility is available To create the duress
5. code see page 19 14 496479 3 After an Alarm When your system raises an alarm you must disarm it in order to switch off the sounders and strobes The system keeps a record of which zone s triggered the alarms and shows the zone number s on the keypad display Once you have disarmed the system you must reset the system before you can start using it again Fire Alarm The system gives a fire alarm by sounding a warbling tone from the keypads and alarm sounder The 9930 display shows the letters F ire 1 Evacuate the premises and call the Fire Brigade Do not attempt to unset the alarm 2 When the premises are safe follow the instructions below Disarming the System 1 Go to the keypad or arming station via the entry route 2 Key in your access code The sounders go quiet The 9930 display shows alarm and the zone number of the first detector to be triggered You may also see the Service lamp glowing 3 Establish the cause of the alarm 4 Carry on to reset the system Resetting the System There are three different methods for resetting You can tell which method your system uses by looking at the lamp after an alarm If the lamp is dark then the system uses Customer Reset You can reset the system yourself from the keypad or arming station If the lamp glows after an alarm then your system uses Engineer Reset Call your alarm company and ask for an engineer to visit the premi
6. fails for any reason and the stand by battery is low then the system loses track of the correct time and date You may also need to change the time if you live in a country that uses summer winter time To set the time and date 1 Key in your access code 2 Press 6 The display shows the date 3 Key in two digits for the day followed by V 4 Key two digits for the month 01 for January to 12 for December followed by 5 Key in two digits for the year followed by V The display shows the time 496479 21 4 Special Functions 6 Key in two digits for the hour followed by v Use the 24 hour clock 7 Key in two digits for the minutes followed by V The display shows the new time and date o st OF Turning the Chime On Off on Your system may be programmed so that a chime tone sounds whenever certain doors are opened while the system is unset To turn Chime on or off 1 Key in your access code 2 Press 7 The display shows Press 7 again to toggle Chime OFF ox 3 Press V Testing the System Bell Test You can test that the internal and external sounders and the strobe are all working as follows 1 Key in your access code 2 Press 8 The system turns the external sounder strobe internal sounder s and keypad sounders on for three seconds each one after the other Note The strobe flashes for 10 seconds in order to give you time to see it Walk Test You can set the syste
7. press X followed by a number 0 to 6 for example key in X 2 to omit zone 12 The display shows To omit more zones press X again within 5 seconds 496479 17 4 Special Functions The system carries on to set as normal The system will not raise an alarm if the omitted zone is triggered Note The next time you set the system the zone will operate as normal omission only lasts for one setting unsetting cycle Omitting 24 Hour Detector Zones If your system is fitted with 24 Hour Detector Zones you may be able to omit them if necessary For example your premises may have a fire door that you occasionally open Ask your Installer if this is possible If your system is programmed to allow you to omit a 24 hour zone then 1 Key in your access code and press X The display shows OR Omit SdH OF 2 For zones 1 to 9 press the number of the zone you want to omit for example key in 7 to omit zone 7 For zones 10 to 16 press X followed by a number 0 to 6 for example key in X 2 to omit zone 12 The display shows the zone number followed by a o e z To reinstate a 24 hour zone 1 Key in your access code 2 Press X followed by the zone number and then V Access Codes The system can store up to 8 different user access codes For security you should give one code to each person who has responsibility for setting and unsetting the system Do not allow users to share codes Every time someone enters
8. the system again If no other detectors are active the system sets 3 Repeat steps 1 to 3 if the display shows other zones 4 f you still cannot set the system then call the Installer 12 496479 2 Everyday Operation Unsetting the System WARNING If you enter your premises and an internal alarm starts then there may be an intruder Unsetting From a Keyswitch Turn the keyswitch to OFF The system unsets immediately Unsetting From the Keypad or Arming Station The system has a programmed entry time Ask your Installer to make sure the entry time is long enough for you to enter by the designated entry route get to the keypad or arming station and unset the system The entry time starts when you open the designated entry door During the entry time the keypads give a galloping entry tone to warn you that the timer is running 1 Enter through the designated entry door and go to the keypad or arming station As you enter the premises the system starts the entry 2o timer and the keypads and arming stations give the entry tone 2 Key in your access code Entry tone The entry tone stops The system is now unset Unsetting from a 725r 1 Open the designated entry door 2 The system starts the entry timer and entry tone 2 Press on the telecommand Entry tone The entry tone stops The system is now unset If You Exceed the Entry Time If you regularly have problems exceeding the entry time ask your
9. uses to program your alarm system is called Downloader There may be times when your Installer asks you to make your alarm system start a telephone call out to Downloader To do this 1 Key in your access code 2 Press O then V The display shows Your alarm system may be connected to Downloader for several minutes When the Downloader has finished and the connection is broken the keypad display shows the time and date 496479 23 PART SET DESCRIPTION C 9850 ONLY OMIT ALLOWED w 1 2 3 4 5 6 7 8 a ee ee Bell Duration Engineer Reset Communicator Fitted Exit time Entry time Keypad PA Day contact Tel Night contact Tel Company Name 24 496479 Issue 1
10. Tamper Znn Knn Missing Knn Restore Knn Tamper Knn Excess Keys Low Bat Znn Low Bat Znn Rstr HF Jamming HF Jamming Rstr HF Sup Fail Znn RF Sup Rstr Znn Tel Line Fault Meaning Internal error contact Installer The access codes have been reset to default values The system programming has been returned to default values System was started power applied Control unit lid opened System tamper reset Sounder lid opened Sounder tamper reset User nn see next page put system into programming mode User nn see next page put system out of programming mode User nn see next page changed their user code User nn see next page deleted their user code User nn see next page set Level User nn see next page unset Level Telecommand set Level Telecommand unset Level Keyswitch set Level Keyswitch unset Level System auto rearmed User nn see next page omitted zone nn User nn see next page re instated zone nn Fire alarm at zone nn Fire alarm at zone nn restored Fire alarm at zone nn reset Panic alarm at zone nn Panic alarm at zone nn restored User nn see next page unset system Panic alarm started at keypad nn Intruder alarm at zone nn Setting failed because of zone nn Intruder alarm at zone nn restored Tamper at zone nn Keypad nn missing Keypad nn restored Tamper at keypad nn Too many keys pressed at keypad nn Someone may be trying to guess the access
11. USER GUIDE 9 5O 995 O HARDWIRED CONTROL PANELS pr COOPER Menvier Contents 1 Introduction eene aana 3 The Alarm System 3 The Keypads esee 3 The 725r Remote Setting Device 6 About This Guide 6 2 Everyday Operation 7 How Do Know if the System is Work n m 7 Setting the System 7 Timed SOLE i esito ttes 8 Exceeding the Exit Time 8 Final Door Set tpe 9 Using an Exit Terminate Button to Set the System 9 Part Setting 3o eee toe etas 10 lristanbt Sel cni reete ede bene 10 Setting From an Arming Station 11 Keyswitch Setting 11 Setting From a 725r 12 If the System Will Not Set 12 Unsetting the System 13 Unsetting From a Keyswitch 13 Unsetting From the Keypad Arming Station 13 Unsetting from a 725r 13 If You Exceed the Entry Time 13 Starting a PA Alarm 14 Duress Code sss 14 3 After an Alarm 15 Fire ATQOE eee eee ene cone ore een e s 15 Disarming the System 15 Resetting the System 15 Cust
12. an access code on the keypad the system records the event in its log To distinguish all the users and keep their access codes hidden the log shows each user as a number for example User 02 User 03 and so on When delivered from the factory all access codes are set to default numbers User 01 default access code is 1234 You should change this immediately to a code that only you know User 02 default access code is X 002 User 03 is X 003 and so on up to User 08 X 008 However the default access codes for these users cannot set or unset the system or use any of its special functions Note 9850 systems can use four or six digit access codes ask your Installer for more information This feature is not available on 9750 alarm systems 18 496479 4 Special Functions Duress Code If your system is connected to an ARC you may want to give some of the users a Duress Code as well as their normal access code Anyone with the Duress Code can use any of the system facilities However if a user enters the Duress Code to unset the system then the control unit sends a silent alarm call to the ARC The Duress Code is designed for times when a user is being forced to unset the alarm system by an intruder When the control unit is delivered from the factory the Duress Code is X009 This code is inactive until you change it Changing Access Codes 1 Enter User 01 access code The display shows 2 Press 4 The display shows
13. code Radio detector nn has reported a low battery Low battery report from zone nn restored Radio jamming detected Radio jamming stopped restored Radio detector nn is not responding Radio detector nn is responding again restored Communications telephone line fault detected 496479 4 Special Functions Tel Line Rstr Communications restored Comms Fail The communicator failed to report AC Fail Mains failed AC Restore Mains restored Low Battery Standby battery is low Low Batt Rstr Standby battery restored Batt Missing 12V supply from standby battery not present Batt Missing Rstr 12V supply from standby battery restored Batt Load Fail Standby battery has failed load test Call Installer Aux DC Fail Power supply to wired detectors has failed Aux DC Fail Rstr Power supply to wired detectors restored In the log user codes are represented by numbers as follows UOO Installer UOG User code 6 U13 Keyswitch UO1 User code 1 UO7 User code 7 U14 Remote Reset UO2 User code 2 UO8 User code 8 U15 Download UOS User code 3 UO9 Duress code U04 User code 4 U11 For future use UO5 User code 5 U12 Telecommand Note that neither the Installer nor the user can erase the log Setting the Time and Date The control unit contains an internal clock calendar that runs as long as there is power present mains or stand by battery The system uses this clock to mark the time and date on the system log If the power supply
14. d the 9925 arming station You can set and unset the system from both 9930 and 9925 In addition from the 9930 you can read the event log and make minor changes to the way the system operates You must enter an access code before the system will accept commands from the 9930 and 9925 The system can store up to 8 different access codes providing secure access for 8 users Figures 1 and 2 on the next page show the 9930 and 9925 in detail 496479 3 1 Introduction Power 16 digit Liquid Crystal Display LCD Level setting keys Optional programmable panic alarm keys Press keys 1 and 3 together Omit and Enter keys Figure 1 9930 LCD Remote Keypad On the 9930 keypad the display shows the state of detector zones the anti tampe rx A r wiring and other information as necessary Glows steadily if the connected telephone line is not working correctly Glows steadily if the system needs attention from an Engineer or Installer Glows steadily when mains power is present Flashes if the system is working off its stand by battery The keys allow you to enter your access code to set and unset the system In addition individual keys let you start or stop various functions These are Key o0 OW CO N Used to Set the system to Level A Full Set Set the system to Level B Part set the system to Level C 9850 only C
15. e Button to Set the System An Exit Terminate Button is usually a button mounted outside the premises by the final door Pressing the button completes setting the system 1 2 3 Close all doors and windows Key in your access code at the keypad Press the appropriate Level key The keypad starts the A continuous exit tone Exit Tone see note Leave via the designated exit route Close the final door Press the exit terminate button The exit tone stops and the system sets seven seconds after you press the button mu The 9930 display shows Mo LGW H set which Level is set ox Note The Installer may have programmed your system to set after a fixed time even if you do not press the exit terminate button This is to make sure your premises are protected even if you forget to press the exit terminate button Ask your Installer how your system is set up 496479 9 2 Everyday Operation Part Setting The Installer may have programmed your system so that you can protect part of the premises while the rest is in use Level keys B and C give different part set areas Note that the 9750 does not use Level key C Level key A always sets the full system Ask your Installer which zones keys B and C cover To part set 1 Close doors and windows in the protected area 2 Key in your access code at the keypad 3 Press B or C e Part Set Exit Tone Note Some Levels on your system may be programmed f
16. em as normal Note Your alarm company may use RedCare Reset Ask your Installer for more information about this form of reset 16 496479 4 Special Functions Introduction From the 9930 keypad but not the 9925 arming station you can perform a number of other functions apart from setting and unsetting the system These functions are Access code A B or C X Omit zone while setting Access code X Omitting 24 hour zones Access code 4 Changing access codes Access code 5 Reading the system log Access code 6 Setting the time and date Access code 7 Turning the chime on or off Access code 8 Testing the sounders Access code 9 Testing the zones Access code 0 Call out to lt Downloader gt To use these functions you must key in your access code and then press a number key The rest of this section describes each function in turn Omitting Zones Your system may be programmed so that you can omit individual detectors when setting the system Ask your Installer which zones can be omitted Note that omission is not permanent You must omit the zone every time you set the system To set with a zone omitted 1 Key in your access code 2 Press the appropriate Level key and then within 5 seconds press X The display shows PA Hi mit zone m e z 3 For zones 1 to 9 press the number of the zone you want to omit for example key in 2 to omit zone 2 For zones 10 to 16
17. hange the user access codes Display the last 250 log events Set the internal clock calendar which provides a time stamp on log entries Enable or disable the Chime facility Start a test of the sounders and strobe Start a test of the detectors See 4 Special Functions 496479 1 Introduction X Set the system with individual zones temporarily omitted v Enter programming and setting unsetting commands J Figure 2 9925 Arming Station On the 9925 arming station Glows steadily when mains power is present Flashes if the system is working off its standby battery Glows steadily when the system is set depending on how the Installer has programmed your system v Glows when the system is ready to set all zones closed s Glows steadily if the system needs attention from an Engineer or Installer The keys allow you to enter your access code to set and unset the system In addition individual keys let you start or stop various functions These are Key Used to 1 Set the system to Level A Full Set 2 Set the system to Level B 3 Part set the system to Level C 9850 only 496479 5 1 Introduction The 725r Remote Setting Device If your alarm system has a 9955 radio expander connected to it then you will be able to use a 725r remote setting device Transmit LED Q f 3 Set Level A A Part Set Level B Unset
18. hese routes you may cause a false alarm How Do Know if the System is Working The amp lamp always glows when the mains power is present If the lamp flashes slowly then mains power is off and the system is working from its internal battery If the e lamp is dark then the system is dead If you have a 9930 keypad then when the system is set the display shows which Level is set However the Installer can program the system to hide this display Ask your Installer how the system is set up If you have a 9925 arming station then the 8 lamp glows when the system is set If you wish to test the system and its detectors see 4 Special Functions Testing the System on page 22 Setting the System Your alarm system provides several different methods for setting Timed Set Final Door Set Exit Terminate Button Part Setting Keyswitch Setting Ask your Installer which method is fitted and then use the following pages for detailed instructions 496479 7 2 Everyday Operation Timed Set With Timed Set the system sets after a programmed exit time has expired Ask your Installer to make sure the exit time is long enough for you to leave the premises and close the final door 1 Close all doors and windows 2 Key in your access code at the keypad 3 Press the appropriate Level key Note If you press f at this point the system sets at Level A The exit time starts when you press the v or the Level
19. m so that it will allow you to walk round the premises and test each of the detectors a walk test Choose a time when the premises are empty to carry out the test otherwise people may trigger any movement detectors before you do and confuse the results of the test If any detector fails the test then call your alarm company and ask them to check the system Note If your system is fitted with 24 hour or personal attack detectors you cannot walk test them If you wish to test them call your alarm company 1 Key in your access code This display shows 2 Press 9 22 496479 4 Special Functions 3 Walk round your premises and trigger each detector in turn except 24 hour or personal attack detectors As you trigger a detector the Keypad and internal sounder o give a short tone The display shows the zone number of any detector s that you have triggered If there is more than one detector triggered then the display show the number of each detector in turn oi OF e beep 4 Press V to stop the test when you have triggered all the detectors Note 1 You can abandon the test at any time by pressing v 2 You cannot test Fire or PA zones with this command 3 You cannot test tamper circuits with this command Starting a Call Out to Downloader Your Installer may be using a personal computer connected to the telephone network in order to program your alarm system The software the Installer
20. mally fitted out of sight in a safe place for example under the stairs The detectors are installed at various places or zones around the premises If something triggers a detector then the detector signals back to the control unit How the control unit reacts depends on whether the system is set or unset When set the control unit raises an alarm whenever a detector is triggered The alarm might be a bell or strobe on the outside of your premises or it might be a silent signal from the communicator over the telephone line to an Alarm Receiving Centre ARC When unset the system does not raise an alarm if a detector is triggered The system provides different setting Levels labelled A B and C Level A sets the whole system protecting all of the premises covered by the alarm system Levels B and C set part of the system protecting part of the premises while the rest is in use Note that the 9750 does not provide a Level C The system raises an alarm when a detector belonging to a set Level is triggered The Installer allocates zones to Levels B and C during installation Ask your Installer to tell you which zone is allocated to each Level Your premises may be fitted with 24 hour zones and panic alarm zones If these zones are triggered the system will raise an alarm whether or not any Level is set The Keypads Your alarm system can be fitted with two different types of keypad the 9930 with a liquid crystal display LCD an
21. omer Reset 16 Remote Reset 16 4 Special Functions 17 MAT FOOUICHION secte P rr MUN PES 17 Omitting Zones esesssse 17 Omitting 24 Hour Detector Zones 18 Access Codes sess 18 Duress Code s 19 Changing Access Codes 19 Using the Log se pn HERE Pedes 19 Table 1 Log Event Codes 20 Setting the Time and Date 21 Turning the Chime On Off 22 Testing the System 22 Bell TeSt oot era tario QE aod os 22 Walk Test esee 22 Starting a Call Out to Downloader 23 9750 9850 Hardwired Control Panel User Guide Cooper Security Ltd 2000 Every effort has been made to ensure that the contents of this book are correct However neither the authors nor Cooper Security Limited accept any liability for loss or damage caused or alleged to be caused directly or indirectly by this book The contents of this book are subject to change without notice Printed and published in the U K 1 Introduction The Alarm System The 9750 and 9850 alarm systems comprise a control unit one or more keypads and various detectors The control unit is a steel box that houses the main controller power supply stand by battery and any remote communicator The control unit is nor
22. or Silent Set When setting these Levels the system does not give any tones from the keypads or internal sounder The keypad starts the quiet Part Set exit tone see Instant Set 4 Leave via the designated exit route and if necessary close the final door The exit tone stops and the system sets The 9930 display shows which Level is om a set o4 bevel B Set e z Instant Set The area protected by a part set system may not need an exit route or final exit door For these areas the Installer may program the B or C keys as Instant Set With Instant Set the system sets as soon as you press B or C Note 1 Instant set is not available for key A Full Set 2 The 9750 does not use key C 10 496479 Setting From an Arming Station The 9925 arming station allows you to set and unset the system in much the same way that 9930 keypad does However the arming station does not have a display or keys A to D To full set the system 1 2 Key in your access code and then press 1 or 3 1 2 1 Close all doors and windows Leave the premises and close the final door 2 Everyday Operation The system completes the programmed exit mode and sets To part set the system Close all doors and windows Key in your access code and then Either press 2 to set Level B Or press 3 to set Level C 9850 only The system completes the programmed exit mode and sets Keyswitch Setting Close all door
23. s and windows The Ready lamp on the keyswitch should be glowing to indicate that all the detec tors are closed Some types of keyswitch do not have lamps Either turn the keyswitch to Full to set Level A Or turn the keyswitch to Part to set Level B Leave the premises and close the final door The system sets The Armed lamp glows 496479 O Armed Ready Off D ice Armed O Ready Off x NL LZ OR Armed O Ready Off 6 p XEM 11 2 Everyday Operation Setting From a 725r If your system is fitted with a radio expander you can use a 725r remote setting device sometimes called a telecommand to set the system To full set the system 1 Close all doors and windows 2 Press 3 Leave the premises and close the final door The system completes the programmed exit mode and sets To part set the system 1 Close all doors and windows 2 Press The system completes the programmed exit mode and part sets in Level B If the System Will Not Set If you try to set the system while something is triggering one of the detectors in the protected area for example a door or window is still open then the keypads or internal sounder will give an interrupted tone and the display will show the zone number of the detector 1 Go to the zone shown on the display and find out what is triggering the detector If possible remedy the fault 2 Return to the keypad and set
24. ses to reset the system If the lamp glows after an alarm and your system is connected to an ARC then your system may use Remote Reset Your alarm company will give you instructions over the phone and a special code so that you can reset the system from the keypad 496479 15 3 After an Alarm Customer Reset 1 Key in your access code and press V The display clears 2 You can now use your system as normal Remote Reset Before starting this process make sure you have a pen and paper to hand You will need to write down some information shown on the keypad If you have not carried out a remote reset before read the instructions through before starting 1 Key in your access code The display shows 2 Press v The display shows a four oR peset cndazi Z4 digit Reset Code Reset cade ci234 e 3 Write down the four digit Reset Code Note that the system will display the Heset Code for 30 seconds and then return to showing the first detector to alarm If you miss the Control Code repeat steps 1 to 3 4 Contact your alarm company s ARC The ARC will ask a few questions to make sure you are who you say you are They will then ask for the circumstances of the alarm and for the Control Code If they do not need to send an Engineer to check the system they will give you a Reset Code 5 Key in the Reset Code on the keypad The display clears and the Service lamp goes out 6 You can now use your syst

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