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UCM6100 Series IP PBX User Manual

1. i 11 w 12 D Trunk Name FAX LINE Advanced Options Enable Polarity Reversal Current Disconnect re 20 D Ring Timeout Threshald ms i RX Gain TXGain Use CallerlD Ye GJ Fax Detection Caller ID Scheme Bellcore Telcordia Auto Record No F Figure 53 Configure Analog Trunk without Fax Detection 5 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Extensions page 6 Create or edit the extension for FXS port e Analog Station Select FXS port to be assigned to the extension By default it s set to None Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 124 of 183 ndstream Innovative IP Voice amp Video e Once selected analog related settings for this extension will show up in Analog Settings section Create New User D SIP D Analog Station SIP Settings G NAT i Can Reinvite D DTMF Mode RFC2833 e i Insecure Enable Keep alive i Keep alive Frequency D AuthlD Analog Settings D Call Waiting i Use as SEND D RX Gain TXGain D MIN RX Flash 200 D MAX RX Flash Enable Polarity Reversal Yes v i Echo Cancellation D 3 Way Calling Figure 54 Configure Extension For Fax Machine 7 Goto web GUI gt PBX gt Basic Call Routes gt Inbound Routes page 8 Create an inbound route to use the Fax analog trunk Select the created extension for Fax machine in step 4 as the default destination Create New Inbound Rule Trunks AnalogTrunks
2. The UCM6100 series IP PBX complies with FCC CE and various safety standards The UCM6100 power adapter is compliant with the UL standard Use the universal power adapter provided with the UCM6100 package only The manufacturer s warranty does not cover damages to the device caused by unsupported power adapters WARRANTY If the UCM6100 series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream contact our Technical Support Team for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification A Warning Use the power adapter provided with the UCM6100 series IP PBX Do not use a different power adapter as this may damage the device This type of damage is not covered under warranty Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 24 of 183 san Innovative IP Voice amp Video GETTING STARTED The UCM6100 series provides LCD interface LED indication and web GUI configuration interface e The LCD displays hardware software and network information Users could also navigate in the LCD menu for device information and basic network configuration e The LED indication at the front of the device provides interface connection and activity status e The web GUI gives users access to all the co
3. 1 Connect the computer to the same network as the UCM6100 2 Ensure the device is properly powered up and shows its IP address on the LCD 3 Open a Web browser on the computer and enter the web GUI URL in the following format http s IP Address Port where the P Address is the IP address displayed on the UCM6100 LCD By default the protocol is HTTPS and the Port number is 8089 For example if the LCD shows 192 168 40 167 please enter the following in your web browser https 192 168 40 167 8089 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 28 of 183 san 4 Enter the administrator s login and password to access the Web Configuration Menu The default administrator s username and password is admin and admin It is highly recommended to change the default password after login for the first time A Note By default the UCM6100 has Redirect From Port 80 enabled Therefore if users type in the UCM6100 IP address in the web browser the web page will be automatically redirected to the page using HTTPS and port 8089 For example if the LCD shows 192 168 40 167 please enter 192 168 40 167 in your web browser and the web page will be redirected to https 192 168 40 167 8089 The option Redirect From Port 80 can be configured under the UCM6100 web GUI gt Settings gt HTTP Server WEB GUI CONFIGURATIONS There are four main sections in the Web GUI for users to view the PBX status configure and manage t
4. Configure the actual domain name where the extension comes from This can be used to override the From Header For example trunk UCM6100 provider com is the From Domain in From Header sip 1234567 trunk UCM6100 provider com Configure the actual user name of the extension This can be used to override the From Header There are cases where there is a single ID for registration single trunk with multiple DIDs For example 1234567 is the From User in From Header sip 1234567 trunk UCM6100 provider com Select to enable outbound proxy in this trunk The default setting is No When outbound proxy support is enabled enter the IP address or URL of the outbound proxy Enable automatic recording for the calls using this trunk The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Configure where to get the destination ID of an incoming SIP call from SIP Request line or To header The default is set to Request line If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in UCM6100 Series IP PBX User Manual Page 82 of 183 stream Innovative IP Voice amp Video ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Q
5. Grandstream GXP2100 Connected 000B822A852C 192 168 40 3 Grandstream GXP2100 Connected 000B82382BE7 Grandstream GXP1450 Connected 000B82382FFB Grandstream GXP1450 Connected 000B8233A045 Grandstream GXP1450 Connected Figure 23 Discovered Devices ASSIGNMENT In the discovered list click on f to open the edit dialog to assign an extension or multiple extensions to this device Hot Desking can also be enabled from this edit page Edit Device 000B822B2D94 Enable Hot Desking MAC Address IF Address Version Model Account Select Account 1 600 e Account2 602 Account3 614 Account4 615 Cancel Save Figure 24 Assign Extension To Device After saving the edit dialog the XML config file will be generated in the UCM6100 Reboot the phone or trigger the phone to download the config file by clicking on icon for the entry in the zero config device list CREATE NEW DEVICE Users could also directly create a new device and assign the extension before the device is discovered by the UCM6100 Once the device is plugged in it can then be discovered and provisioned by the UCM6100 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 55 of 183 Andstream Innovative IP Voice amp Video Click on Create New Device and the following dialog will show Enabled Hot Desking Optional fill in the MAC address required IP address optional Version optional
6. and dedicated high performance multi core DSP array for advanced voice processing e Integrated 2 4 8 16 PSTN trunk FXO ports 2 analog telephone FXS ports with lifeline capability in case of power outage and up to 50 SIP trunk options e Gigabit network port s with integrated PoE USB SD integrated NAT router with advanced QoS support UCM6102 only e Supports a wide range of popular voice codes including G 711 A law U law G 722 G 723 1 G 726 G 729A B iLBC GSM video codec including H 264 H 263 H 263 and Fax T 38 e Hardware DSP based 128ms tail length carrier grade line echo cancellation LEC e Supports up to 500 SIP endpoint registration up to 60 concurrent calls and up to 32 conference attendees e Flexible dial plan call routing site peering call recording e Automated detection and provisioning of IP phones video phones ATA and other endpoints for easy deployment e Hardware encryption accelerator to ensure strongest security protection using SRTP TLS and HTTPS TECHNICAL SPECIFICATIONS Table 1 Technical Specifications Analog Telephone FXS Ports 2 ports both with lifetime capability in case of power outage e UCM6102 2 ports e UCMO104 4 ports e UCM6108 8 ports e UCM6116 16 ports e UCM6102 6104 Dual 10M 100M 1000M RJ45 Ethernet ports with integrated PoE Plug IEEE 802 3at 2009 e UCM6108 6116 Single 10M 100M 1000M RJ45 Ethernet port with integrated PoE Plug IEEE 802 3at 2009 PS
7. andstream Innovative IP Voice amp Video Grandstream Networks Inc UCM6100 Series IP PBX User Manual UCM6100 SERIES IP PBX USER MANUAL Deg Innovative IP Voice amp Video UCM6100 Series IP PBX User Manual Index CHANGE LOG aunnnnnnnnnnnnnnnnnnnnnnnnsnnssnssnsnssnnsnssnssnesnnsnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 12 FIRMWARE VERSION 1ObI0 ietmtmxtztretzIttetettttettttittttettttttrtterireteriii 12 FIRMWARE VERSION 1ObiIA ettmRtRtretttretttmttetttttttttettttttttterremtrtii 12 FIRMWARE VERSION 1047 12 FIRMWARE VERSION 10212 13 FIRMWARE VERSION 10221 14 FIRMWARE VERSION 10122 15 UI Rei old 16 PRODUCT OVERVIEW nunnnnnnnnnnnnnnunnnnnnnnnnnannannennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmnnennn 17 KEATUREHIGHTUIGHIe n nannaa a naan LaaLa ALAA ADA n nonan annona annann nnt 17 TECHNICAL SPECIFICATIONS aal ccc cc ccccceccccececcecececceccaceceaceceacaueccauecesueauausueausneansuecvanenesueneseanenss 17 INSTALLATION uuu ec cecceccscceccncccccnccncuneeneenencuncenneneuneuneuneunuunuunenneneeneeneuneeneuns 20 EQUIPMENT PACKAGING hene rene rennrirhrrn nemen nerere remerremekremernerererremerrmerirmemerrk mene sen seen 20 CONNECT YOUR UCMeGio0n e srsr eris e sre egens 20 CONNECT THE UCMeGIOz sara sau 20 CONNEGT THE UCMO104 BEE 22 CONNECT NENNE 22 CONNECT THE UOChMeImte asses aan 23 SAFETY COMRUIANCESG ccc ccccceccccececcccececcaceccacececcecuccsueauauecuaueuaueueaueneatauecesuenesusuecusnectsusceaueneanes 24 WARRANTY EE 24
8. e Added system crash alarm core dump detection and allow users to download core dump file Figure 78 System Events gt Alert Events Lists System Crash e Add Keep Trunk CID option for VoIP trunks and keep the priorities DOD gt Extension CallerID gt Trunk GallerID gt Global CallerID Table 28 SIP Trunk Configuration Parameters FIRMWARE VERSION 1 0 3 13 e Added Fail2Ban support for SIP authentication FAIL2BAN e Added voice prompt Language selection and Auto Record option for extension Table 21 SIP Extension Configuration Parameters Table 24 Batch Add SIP Extension Parameters e Added Auto Record option for trunk Table 26 Analog Trunk Configuration Parameters Table 28 SIP Trunk Configuration Parameters e Added support to specify caller ID in outbound route and inbound route Table 30 Outbound Route Configuration Parameters Table 31 Inbound Rule Configuration Parameters e Added Digit Timeout option and voice prompt Language selection for IVR Table 34 IVR Configuration Parameters e Added Direct Dial Voicemail Prefix feature code to directly dial or transfer to extension s voicemail Table 44 UCM6100 Feature Codes e Added Enforce Strong Passwords option Table 45 Internal Options General e Added FXS MWI Mode Table 48 Internal Options Hardware Config e Added system events with alert and Email notification support SYSTEM EVENTS e Added new web page for recording files RECORD
9. to expand the status detail table e Click on to hide the status detail table EXTENSIONS Users could see all the configured extension status in this section Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 154 of 183 Status Extension Name Label Message Type ndstream Innovative IP Voice amp Video Extensions 3 CAII Analog AX SIP 1000 GXP2140 1001 HT701 1005 1002 1003 1004 Total 6 Show AN Goto EG Figure 66 Extension Status Table 60 Extension Status Display extension number including feature code The color indicator has the following definitions e 0 Green Free e a Blue Ringing e 1 Yellow In Use e Grey Unavailable Display the extension number Display name callerID name or label for the extension Display message status for the extension Example 2 4 1 Description There are 2 urgent messages 4 messages in total and 1 message that has been already read Displays extension type e SIP User e AXUser e Analog User e Features Other operations are also available in extension status section e Click on Extensions the web page will redirect to extension configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt Extensions e Click on 6 to refresh the extension status Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 155 of 183 ndstream Innovative IP Voice amp Vid
10. During the detection source channel will be used as caller and send the call to the configured Destination Number Users will then need follow the prompts in web GUI to help finish the detection The default setting is Auto Detect Source Channel Select the channel to be detected Destination Channel Select the channel to help detect when Auto Detect is used Destination Number Configure the number to be called to help the detection A Note e The PSTN detection process will keep the call up for about 1 minute e f Semi auto Detect is used please pick up the call only after informed from the web GUI prompt e Once the detection is successful the detected parameters Busy Tone Polarity Reversal and Current Disconnect by PSTN will be filled into the corresponding fields in the analog trunk configuration VOIP TRUNKS VolP trunks can be configured in UCM6100 under Web GUI gt PBX gt Basic Call Routes gt VolP Trunks Once created the VoIP trunks will be listed with Provider Name Type Hostname IP Username and Options to edit detect the trunk Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 78 of 183 stream Innovative IP Voice amp Video e Click on Create New SIP Trunk or Create New IAX Trunk to add a new VoIP trunk e Clickon to configure detailed parameters for the VoIP trunk Do e Clickon to configure Direct Outward Dialing DOD for the SIP Trunk e Click on i to start LDAP
11. Firmware Version 1 0 5 19 Table 34 IVR Configuration Parameters Configure the name of the IVR Letters digits and are allowed Enter the extension number for users to access the IVR If enabled all callers to the IVR can dial other extensions The default setting is No If enabled all callers to the IVR is allowed to use trunk The permission must be configured for the users to use the trunk first The default setting is No Assign permission level for outbound calls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the IVR the UCM6100 will compared the IVR s permission level with the outbound route s privilege level If the IVR s permission level is higher than or equal to the outbound route s privilege level the call will be allowed to go through Select an audio file to play as the welcome prompt for the IVR Click on Prompt to add additional audio file under web GlUlI gt Internal Options gt IVR Prompt Configure the timeout between digit entries After the user enters a digit the user needs to enter the next digit within the timeout If no digit is detected within the timeout the UCM6100 will consider the entries complete The default timeout is 3 seconds After playing the prompts in the IVR the UCM6100 will wait for t
12. National and International from the lowest level to e the highest level The default setting is Internal If the user tries to dial Permission outbound calls after dialing into the DISA the UCM6100 will compared the DISA s permission level with the outbound route s privilege level If the DISA s permission level is higher than or equal to the outbound Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 128 of 183 Deg Innovative IP Voice amp Video route s privilege level the call will be allowed to go through Configure the maximum amount of time the UCM6100 will wait before Response Timeout hanging up if the user dials an incomplete or invalid number The default setting is 10 seconds Configure the maximum amount of time permitted between digits when Digit Timeout See the user is typing the extension The default setting is 5 seconds If enabled during an active call users can enter the UCM6100 hangup feature code by default it s 0 to disconnect the call or hang up directly Allow Hangup A new dial tone will be heard shortly for the user to make a new call The default setting is No Once successfully created users can configure the inbound route destination as DISA or IVR key event as DISA When dialing into DISA users will be prompted with password first After entering the correct password a second dial tone will be heard for the users to dial out Firmware Version 1 0 5 19 UCM6100
13. The UCM6100 supports multiple languages in web GUI as well as system voice prompt The following languages are currently Supported in system voice prompt English United States Arabic Chinese Dutch English United Kingdom French German Greek Hebrew Italian Polish Portuguese Russian Spanish Swedish Turkish English United States and Chinese voice prompts are built in with the UCM6100 already The other languages provided by Grandstream can be downloaded and installed from the UCM6100 web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6100 Language settings for voice prompt can be accessed under Web QGUI gt PBX gt Internal Options gt Language DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voice prompt package in different languages from UCM6100 web GUI click on Check Prompt List button Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 104 of 183 ndstream Innovative IP Voice amp Video Language Settings Upload Voice Prompt Package D Choose Voice Promptto O Upload Upload Voice Prompt Package List Language English SEI Check Prompt List Figure 38 Language Settings For Voice Prompt A new dialog window of voice prompt package list will be displayed Users can see the version number latest version available V S current installed version package size and options to upgrade or do
14. Tone Country option will be set as Custom PSTN DETECTION The UCM6100 provides PSTN detection function to help users detect the busy tone Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination The detecting call will be answered and up for about 1 minute Once done the detecting result will show and can be used for the UCM6100 settings 1 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Analog Trunks page 2 Click to edit the analog trunk created for the FXO port 3 In the dialog window to edit the analog trunk go to Tone Settings section and there are two methods to set the busy tone e Tone Country The default setting is United States of America USA e PSTN Detection Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 75 of 183 Tone Settings Busy Detection Congestion Detection Tone Country Busy Tone Congestion Tone PSTN Detection Andstream Innovative IP Voice amp Video D Busy Tone Count Yes e D Congestion Count United States of America USA 11 480 2 50 12 620 2 50 c 500 500 Figure 26 UCM6100 FXO Tone Settings Click on Detect to start PSTN detection Edit Analog Trunk trunk 1 Detect model Auto Detect Source Channel to be detected Destination Channel Destination Number Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the p
15. the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference Ring Timeout The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The Auto Record default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files When user dials voicemail code the password verification IVR is okip Voicemail Password Verificati skipped If enabled this would allow one button voicemail access By erification default this option is disabled l If enabled SIP Password will accept only alphabet characters and digits Support Hot Desking Mode l l AuthID will be changed to the same as Extension User Settings Configure the first name of the user The first name can contain First Name me characters letters digits and Configure the last name of the user The last name can contain Last Name Wi characters letters digits and l Fill in the Email address for the user Voicemail will be sent to this Email Email Address dd address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX
16. which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference Ring Timeout The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The Auto Record default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files l l When user dials voicemail code the password verification IVR is Skip Voicemail Password l skipped If enabled this would allow one button voicemail access By default this option is disabled Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way audio Verification SAL issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled By default the PBX will route the media steams from SIP endpoints through itself If enabled the PBX will attempt to negotiate with the Can Reinvite endpoints to route the media stream directly It is not always possible for the PBX to negotiate endpoint to endpoint media routing The default setting is No Select DTMF mode for the user to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mod
17. 25 simultaneous PSTN or IP participants e UCM6108 6116 Up to 6 password protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Call park call forward call transfer DND ring hunt group paging intercom and etc e FCC Part 15 CFR 47 Class B Part 68 e CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 TBR21 RoHS e A TICK AS NZS CISPR 22 Class B AS NZS CISPR 24 AS NZS 60950 AS ACIF S002 adITU T K 21 Basic Level e UL 60950 power adapter UCM6100 Series IP PBX User Manual Page 19 of 183 san Innovative IP Voice amp Video INSTALLATION Before deploying and configuring the UCM6100 series the device needs to be properly powered up and connected to network This section describes detailed information on installation connection and warranty policy of the UCM6100 series EQUIPMENT PACKAGING Table 2 UCM6102 UCM6104 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 Table 3 UCM6108 UCM6116 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 Wall Mount Yes 2 Screws Yes 6 CONNECT YOUR UCM6100 CONNECT THE UCM6102 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 20 of 183 san Innovative IP Voice amp Video re T d wei e diem LCD Navigation Keys NL LED Indicators LAN LED
18. Enter the preferred DNS server address Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings Enter the subnet mask address for static IP settings Enter the IP address for static IP settings Enter the DNS server 1 address for static IP settings Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 The UCM6100 provides users 802 1X settings for LAN port and WAN port WAN port UCM6102 only 802 1X Mode Identity MD5 Password 802 1X Certificate 802 1X Client Certificate Firmware Version 1 0 5 19 Table 10 UCM6100 Network Settings gt 802 1X Select 802 1X mode The default setting is Disable The supported 802 1X mode are e EAP MD5 e EAP TLS e EAP PEAPvO MSCHAPv2 Enter 802 1X mode identity information Enter 802 1X mode MD5 password information Select 802 1X certificate from local PC and then upload Select 802 1X client certificate from local PC and then upload UCM6100 Series IP PBX User Manual Page 36 of 183 san Innovative IP Voice amp Video PORT FORWORDING UCM6102 ONLY The UCM6102 network interface supports router functions which provides users the ability to do port fo
19. Goto UCM6100 web GUI gt Basic Call Routes gt Inbound Routes page Create a new inbound route and set the default destination to the Fax extension Create New Inbound Rule Trunks Analog Trunks PSTN1 D DID Pattern 5 G Default Destination Fax Time Condition Click to add Time Condition Figure 58 Inbound Route To Fax Extension 5 Once successfully configured the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest ucm6100mycompany com as attachment Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 127 of 183 ndstream Innovative IP Voice amp Video DISA The UCM6100 supports DISA to be used in IVR or inbound route Before using it create new DISA under web GUI gt Call Features gt DISA e Click on Create New IVR to add a new DISA e Clickon to edit the DISA configuration e Clickon to delete the DISA Create New DISA FT D Name G Password D Permission Internal Gi Response Timeout GJ Digit Timeout CO Allow Hangup Cancel Figure 59 Create New DISA Table 42 DISA Settings Name Configure DISA name to identify the DISA Configure the password digit only required for the user to enter before using DISA to dial out Password Note The password has to be at least 4 digits Configure the permission level for DISA The available permissions are Internal Local
20. Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Configure the password for the user A random secure password will be SIP IAX Password automatically generated It is recommended to use this password for security purpose Enable Voicemail Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the l l voicemail box A random numeric password is automatically generated Voicemail Password l It is recommended to use the random generated password for security purpose Configure the Call Forward Unconditional target number If not Call Forward Unconditional configured the Call Forward Unconditional feature is deactivated The default setting is deactivated Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 57 of 183 Deg Innovative IP Voice amp Video Configure the Call Forward No Answer target number If not configured Call Forward No Answer the Call Forward No Answer feature is deactivated The default setting is deactivated Configure the Call Forward Busy target number If not configured the Call Forward Busy Call Forward Busy feature is deactivated The default setting is deactivated Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified
21. On Hold JOIN A CONFERENCE CALL Users could dial the conference bridge extension to join the conference If password is required enter the password to join the conference as a normal user or enter the admin password to join the conference as administrator INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6100 conference bridge there are two ways to invite other parties to join the conference e Invite from Web GUI For each conference bridge in UCM6100 Web GUI gt PBX gt Call Features gt Conference there is an icon for option Invite a participant Click on it and enter the number of the party you would like to invite Then click on Add A call will be sent to this number to join it into the conference Invitation Participants Extension 5000 Add Figure 33 Conference Invitation From Web GUI e Invite by dialing 0 or 1 during conference call Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 96 of 183 ndstream A conference participant can invite other parties to the conference by dialing from the phone during the conference call Please make sure option Enable User Invite is turned on for the conference bridge first Enter O or 1 during the conference call Follow the voice prompt to input the number of the party you would like to invite A call will be sent to this number to join it into the conference 0 If O is entered to invite other party once the invited party picks
22. Resource Usage CPU Usage Memory Usage Figure 72 System Status gt Resource Usage Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 161 of 183 Andstream Innovative IP Voice amp Video SYSTEM EVENTS The UCM6100 can monitor important system events log the alerts and send Email notifications to the system administrator ALERT EVENTS LIST The system alert events list can be found under Web GUI gt Status gt System Events gt Alert Events List Clickon to configure the parameters for each event 1 Disk Usage Alert Settings Disk Usage D Detect Cycle minute s e D Alert Threshold Cancel Save Figure 73 System Events gt Alert Events Lists Disk Usage e Detect Cycle The UCM6100 will perform the internal disk usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 2 Modify Admin Password Alert Settings Modify Admin Password D Detect Cycle minute s e Cancel Save Figure 74 System Events Alert Events Lists Modify Admin Password e Detect Cycle The UCM6100 will initiate the admin password check based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle Firmware Version 1 0 5 19 UCM6100 Series IP
23. Ring Timeout Auto Record Skip Voicemail Password Verification Firmware Version 1 0 5 19 sn Innovative IP Voice amp Video the highest level The default setting is Internal Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Configure the password for the user random secure password will be automatically generated lt is recommended to use this password for security purpose Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the voicemail box random numeric password is automatically generated It is recommended to use the random generated password for security purpose Configure the Call Forward Unconditional target number If not configured the Call Forward Unconditional feature is deactivated The default setting is deactivated Configure the Call Forward No Answer target number If not configured the Call Forward No Answer feature is deactivated The default setting is deactivated Configure the Call Forward Busy target number If not configured the Call Forward Busy feature is deactivated The default setting is deactivated Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the
24. Series IP PBX User Manual Page 129 of 183 Deg Innovative IP Voice amp Video BLF AND EVENT LIST BLF The UCM6100 supports BLF monitoring for extensions ring group call queue conference room and parking lot For example on the user s phone configure the parking lot number 701 as the BLF monitored number When there is a parked call on 701 the LED for this BLF key will light up in red meaning a call is parked against this parking lot Pressing this BLF key can pick up the call from this parking lot A Note e Onthe Grandstream GXP series phones the MPK supports Call Park mode which is normally used to park the call by configuring the MPK number as call park feature code e g 700 Users could also use Call Park mode to monitor and pick up the call on this parking lot by configuring the MPK number as parking lot number e g 701 EVENT LIST Besides BLF users can also configure the phones to monitor event list In this way both local extensions on the same UCM6100 or remote extensions on the peer SIP trunk can be monitored The event list settings is under web GUI gt Call Features gt Event List e Click on Create New Event List to add a new event list e Click on to edit the event list configuration e Click on to delete the event list Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 130 of 183 ndstream Innovative IP Voice amp Video Create New Event List URE SY Local Extens
25. Sync e Clickon to delete the VoIP trunk The VolP trunk options are listed in the table below Table 28 SIP Trunk Configuration Parameters Create New SIP Trunk Select the VolP trunk type Type e Peer SIP Trunk e Register SIP Trunk Configure a unique label to identify this trunk when listed in outbound Provider Name rules inbound rules and etc Configure the IP address or URL for the VoIP providers server of the Host Name unk If enabled the trunk CID will not be overridden by extension s CID when Keep Trunk CID NE the extension has CID configured The default setting is No Enter the username to register to the trunk from the provider when Username Register SIP Trunk type is selected Enter the password to register to the trunk from the provider when Password Register SIP Trunk is selected Auth ID Enter the Authentication ID for Register Trunk type Enter the IP address or URL of the outbound proxy for Register SIP Outbound Proxy Trunk type U ype Enable automatic recording for the calls using this trunk for SIP trunk Auto Record only The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Peer SIP Trunk Configuration Parameters l Configure the provider name for the VolP trunk This is a unique label to Provider Name l l identify the trunk when listed in outbound rules inbound rules and etc Host Name Configure the IP
26. UCM6100 to the network for the first time users could login the Web GUI and go to Settings gt Network Settings to configure the network parameters for the device The network setting options are similar for UCM6108 and UCM6116 Additional network functions and settings are available for UCM6102 and UCM6104 e UCM6102 supports Route Switch Dual mode functions e UCM6104 supports Switch Dual mode functions In this section all the available network setting options are listed for each model Select each tab in web GUI gt Settings gt Network Settings page to configure LAN settings WAN settings UCM6102 only 802 1X and Port Forwarding UCM6102 only BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102 UCM6104 and UCM6108 UCM6116 respectively Table 7 UCM6102 Network Settings gt Basic Settings Select Route Switch or Dual mode on the network interface of UCM6102 The default setting is Route e Route WAN port interface will be used for uplink connection LAN port interface will Method be used to serve as router e Switch WAN port interface will be used for uplink connection LAN port interface will be used as bridge for PC connection e Dual Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 32 of 183 Preferred DNS Server stream Innovative IP Voice amp Video Both ports can be used for uplink connection Users will need assign LAN 1 or LAN 2
27. WAN LED USB LED SD Card LED FXS LED FXO LED Figure 1 UCM6102 Front View SD Card Slot Reset WAN Port Ground USB Port DC 12V LAN Port 2x FXS Port 2 xFXO Port Figure 2 UCM6102 Back View To set up the UCM6102 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the WAN port of the UCM6102 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6102 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6102 is successfully connected to network the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 21 of 183 Deg Innovative IP Voice amp Video CONNECT THE UCM6104 LCD LAN 1 LED LAN2LED USE LED SD CardLED FXS LED FXO LED Figure 3 UCM6104 Front View SD Card Slot Reset Ground USB Port DC 12V 2xLAN Port 2x FXS Port 4x FXO Port Figure 4 UCM6104 Back View To set up the UCM6104 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN 1 po
28. address or URL for the VolP provider server of the Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 79 of 183 Transport Keep Trunk CID Caller ID CallerID Name Codec Preference Auto Record DID Mode Enable Qualify Firmware Version 1 0 5 19 Gos cam Innova tive I trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only e TCP Only e TLS Only e All UDP Primary UDP is the primary transport protocol when all the other SIP transport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e All TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerlD with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e f no CallerID configured for the extension the CallerID configured for the trunk will be used e If the
29. as the default interface in option Default Interface and configure Gateway IP for this interface Enter the preferred DNS server address WAN when Method is set to Route IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for WAN port The default value is O Assign the priority value of the layer 2 QoS packets for WAN port The default value is 0 LAN when Method is set to Route IP Address Subnet Mask DHCP Server Enable DNS Server 1 DNS Server 2 Allow IP Address From Allow IP Address To Default IP Lease Time Enter the IP address assigned to LAN port The default setting is 192 168 2 1 Enter the subnet mask The default setting is 255 255 255 0 Enable or disable DHCP server capability The default s
30. by either device Enable automatic recording for the calls using this extension The Auto Record default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files l When user dials voicemail code the password verification IVR is Skip Voicemail Password Verificati skipped If enabled this would allow one button voicemail access By erification default this option is disabled User Settings Configure the first name of the user The first name can contain First Name es characters letters digits and Configure the last name of the user The last name can contain Last Name characters letters digits and Fill in the Email address for the user Voicemail will be sent to this Email Email Address iH address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the Language Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 64 of 183 dstream Innovative IP Voice amp Video UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Analog Settings Call Waiting User as SEND RX Gain TX Gain MIN RX Flash MAX RX Fla
31. click on Update to save the change Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 140 of 183 ndstream Innovative IP Voice amp Video Edit Analog Ports Signalling Preference Port1 Loop Start Port2 Kewl Start Figure 62 FXS Ports Signaling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect for the UCM6100 to automatically detect the ACIM value The detecting value will be automatically filled into the settings ACIM Setting D ACIM Detection Port Port Figure 63 FXO Ports ACIM Settings Table 48 Internal Options Hardware Config Select country to set the default tones for dial tone busy tone ring tone Tone Region and etc to be sent from the FXS port The default setting is United States of America USA Advanced Settings Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum FXO Opermode Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is United States of America USA Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum FXS Opermode Operational Loop Current and AC Impedance as predefined for your country s analog line characteris
32. encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream UCM6100 series IP PBX appliance it will be sure to bring convenience and color to both your business and personal life Asterisk is a Registered Trademark of Digium Inc Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 181 of 183 ndstream Innovative IP Voice amp Video FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a r
33. gt Internal Options gt Language The dropdown Language list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 58 of 183 dstream Innovative IP Voice amp Video Use NAT when the UCM6100 is on a public IP communicating with NAT devices hidden behind NAT e g broadband router If there is one way audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled By default the UCM6100 will route the media steams from SIP endpoints through itself If enabled the PBX will attempt to negotiate Can Reinvite with the endpoints to route the media stream directly It is not always possible for the UCM6100 to negotiate endpoint to endpoint media routing The default setting is No Select DTMF mode for the user to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mode Inband is selected 64 kbit PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentica
34. how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All If enabled users will not need enter the PIN Set required by the outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC UCM6100 Series IP PBX User Manual Page 68 of 183 Andstream Innovative IP Voice amp Video ADPCM LPC10 H 264 H 263 and H 263p BATCH ADD IAX EXTENSIONS Under Web GUI gt PBX gt Basic Call Routes gt Extensions click on Batch Add Extensions gt Batch Add IAX Extensions Table 25 Batch Add IAX Extension Parameters Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Start Extension Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher l
35. in debugging will not show The default Authentication Debugging M setting is No Configure codec negotiation priority The default setting is Regonly e Caller Consider the callers preferred order ahead of the host s e Host Consider the host s preferred order ahead of the caller s Codec Priority e Disabled Disable the consideration of codec preference all together e Regonly This is almost the same as Disabled except when the requested format is not available The call will only be accepted if the requested format is available Type of Service Configure ToS bit for preferred IP routing IAX Trunk Options Configure the frequency of trunk frames in milliseconds The default Trunk Frequency setting is 20 If enabled time stamps will be attached to trunk frames The default Trunk Time Stamps EN setting is No IAX SETTINGS STATIC DEFENSE Table 52 IAX Settings Static Defense Enter a single IP address or a range of IP addresses for which call token validation is not required Call Token Optional For example 11 11 11 11 11 11 11 11 22 22 22 22 Max Call Numbers Configure the maximum number of calls allowed for a single IP address Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 144 of 183 Max Unvalidated Call Numbers Call Number Limits IP or IP Range Firmware Version 1 0 5 19 san Innovative IP Voice amp Video Configure the maximum number of unvalidated calls for
36. level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls from this rule Enable Voicemail Enable Voicemail for the user The default setting is Yes Configure the SIP IAX password for the users Three options are available to create password for the batch of extensions e User Random Password SIP IAX Password l l l A random secure password will be automatically generated It is recommended to use this password for security purpose e Use Extension as Password Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 66 of 183 san Innovative IP Voice amp Video e Enter a password to be used on all the extensions in the batch Configure Voicemail password digits only for the users e User Random Password l l A random password in digits will be automatically generated It is Voicemail Password recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100
37. on the label located on the bottom of the device IP Address IP address Gateway Default gateway address Subnet Mask Subnet mask address DNS Server DNS Server address STORAGE USAGE Users could access the storage usage information from Web GUI gt Status gt System Status gt Storage Usage It shows the available and used space for the following partitions e Configuration partition This partition contains PBX system configuration files and service configuration files e Data partition Voicemail recording files IVR file music on hold files and etc e USB disk USB disk will display if connected e SD Card Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 160 of 183 SD Card will display if connected Storage Usage Configuration Partition Total 96MB Available 54 MB ES Used 40 MB USB Disk a Partition 1 Total 1 888MB Available 1 855 MB PS Used 31 MB Data Partition Total 3 168MB Available 3 071 MB E Used 95 MB SD Card 1 Partition 1 Total 3 808MB Available 3 455 MB PS Used 351 MB ndstream Innovative IP Voice amp Video Figure 71 System Status gt Storage Usage RESOURCE USAGE When configuring and managing the UCM6100 users could access resource usage information to estimate the current usage and allocate the resources accordingly Under Web GlUI gt Status gt System Status gt Resource Usage the current CPU usage and Memory usage are shown in the pie chart
38. primary trunk is busy or down If Use Failover Trunk is enabled and Failover trunk is defined the calls that cannot be placed via the regular trunk may have a secondary trunk to go through Failover Trunk Example The user s primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available The PSTN trunk can be configured as the failover trunk of the VoIP trunk Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk IUD Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed Prasad Specify the digits to be prepended before the call is placed via the trunk Those digits will be prepended after the dialing number is stripped INBOUND ROUTES Inbound routes can be configured via Web GUI gt PBX gt Basic Call Routes gt Inbound Routes e Click on Create New Inbound Rule to add a new inbound route e Click on Blacklist to configure blacklist for all inbound routes e Click on p to edit the inbound route mies e Clickon to delete the inbound route INBOUND RULE CONFIGURATIONS Table 31 Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule DID Pattern e All patterns are prefixed wi
39. rules and etc Provider Name Configure the IP address or URL for the VoIP provider server of the trunk Host Name If enabled the trunk CID will not be overridden by extension s CID when Keep Trunk CID EE the extension has CID configured The default setting is No Caller ID Configure the Caller ID This is the number that the trunk will try to use Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 83 of 183 CallerID Name Codec Preference Enable Qualify Qualify Timeout Qualify Frequency Fax Detection Innovative IP Voice amp Video when making outbound calls For some providers it might not be possible to set the CallerlD with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e f no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p If enabled the UCM6100 will regularly
40. send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used Register IAX Trunk Configuration Parameters Provider Name Host Name Keep Trunk CID Firmware Version 1 0 5 19 Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VolP provider server of the trunk When enabled it can avoid overridden by extension s CID if the extension has CID configured The default setting is enabled UCM6100 Series IP PBX User Manual Page 84 of 183 Caller ID CallerID Name Username Password Auth ID Codec Preference Enable Qualify Qualify Timeout Qualify Frequency Fax Detection Firmware Versio
41. the password to join the conference bridge as administrator Conference administrator can manage the conference call via IVR if Admin Password Enable Caller Menu is enabled as well as invite other parties to join the conference by dialing 0 permission required from the invited party or 1 permission not required from the invited party during the Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 94 of 183 Enable Caller Menu Record Conference Quiet Mode Wait For Admin Enable User Invite Announce Callers Public Mode Firmware Version 1 0 5 19 E ten Innovative IP Voice amp Video conference call Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e The password has to be at least 4 characters If enabled conference participant could press the key to access the conference bridge menu The default setting is No If enabled the calls in this conference bridge will be recorded automatically in a wav format file All the recording files will be displayed and can be downloaded in the conference web page The default setting is No If enabled if there are users joining or leaving the conference voice prompt or notification tone won t be played The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled the participants will not hear each other until t
42. to factory default Reset amp Reboot Factory Reset D Type User Data User Data Figure 96 Reset and Reboot SYSLOG On the UCM6100 users could dump the syslog information to a remote server under Web GUI gt Maintenance gt Syslog Enter the syslog server hostname or IP address and select the module level for the syslog information The default syslog level for all modules is error which is recommended in your UCM6100 settings because it can be helpful to locate the issues when errors happen Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 178 of 183 ndstream Innovative IP Voice amp Video Some typical modules for UCM6100 functions are as follows and users can turn on notic and verb levels besides error level pbx This module is related to general PBX functions chan sip This module is related to SIP calls chan dahdi This module is related to analog calls FXO FXS app meetme This module is related to conference bridge TROUBLESHOOTING On the UCM6100 users could capture traces ping remote host and traceroute remote host for troubleshooting purpose under Web GUI Maintenance Troubleshooting ETHERNET CAPTURE The captured trace can be downloaded for analysis Also the instructions or result will be displayed in the web GUI output result Ethernet Capture D Interface Type LAN v D Capture Filter host 192 168 40 178 Start H Download Output Result c
43. to use this outbound route Privilege Level is automatically disabled if using Enable Filter on Source Caller ID If Enable Filter on Source Caller ID is turned on users could also define the pattern for the source caller ID allowed to use this outbound route besides specifying single extensions e All patterns are prefixed with the e Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 Send This Call Through Trunk Use Trunk Strip Prepend Firmware Version 1 0 5 19 Select the trunk for this outbound rule Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed Specify the digits to be prepended before the call is placed via the trunk UCM6100 Series IP PBX User Manual Page 89 of 183 Andstream Innovative IP Voice amp Video Those digits will be prepended after the dialing number is stripped Use Failover Trunk Failover trunks can be used to make sure that a call goes through an alternate route when the
44. tte ttt ttn 146 sluczmEesjcm 147 SIP SETTINGS SESSION TIMER segni cece npc ct coe Ge Een ERE UE DUM 147 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 4 of 183 ous cam SPLEIINS POP AN TE per Ne 148 SIP SET le TE 149 PEIS TS 150 STATUS AND REPORTING eiscccsscccieticccetsssecscccnesescesecersnecaateccosesapinecenteasacs 153 PBA TATU c 153 GE 153 a Ez 154 01 PI 156 GONFERENCE ROOMS e 157 IU agp gorge 157 PARRING LOT EE 158 JET ETG E 159 ES EEE EE EEE 159 NENNE 160 STAMMENE EE 160 FE ESN Eh 161 aw TENE VENE EEE EEE 162 ACER CVENI S LOT e E E E EN S 162 NETTLIN 164 TEE ME es 164 Ch E 165 DOVNEOADEDSDE ee 167 SEE amp Gro r 169 ET TE 170 UPGRADING AND MAINTENANCE e eere 171 FEN buc H 171 UPGRADING ER EE 171 UPGRADING VIA LOCAL UP OAI 172 NO LOCAL let 174 SR 174 EGG MI PI sameeren ene 174 DATA T NO 175 RESTORE CONFIGURATION FROM BACKUP FILE sss 176
45. up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports 4 all SD Card Slot 2xFXS Port 8xFXOPor LED Indicators LCD x T Figure 5 UCM6108 Front View DC 12V Reset LAN Port Ground Figure 6 UCM6108 Back View CONNECT THE UCM6116 wel BD Port SD Card Slot 2xFXS Port 18x FXO Port LED Indicators LCD n Figure 7 UCM6116 Front View DC 12v Reset LAN Port Ground Figure 8 UCM6116 Back View Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 23 of 183 san Innovative IP Voice amp Video To set up the UCM6116 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6116 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6116 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6116 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports SAFETY COMPLIANCES
46. via a telephone facsimile unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or of such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges Telephone facsimile machines manufactured on and after December 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after December 13 1995 must comply with the requirements of this section This equipment cannot be used on public coin phone service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 183 of 183
47. will be sent to the UCM6100 The UCM6100 will then call the extension for recording the IVR prompt from the phone e Pick up the call from the extension and start the recording following the voice prompt e The recorded file will be listed in the IVR Prompt web page Users could select to re record play or delete the recording Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 102 of 183 Andstream Innovative IP Voice amp Video UPLOAD IVR PROMPT If the user has a pre recorded IVR prompt file click on Upload IVR Prompt in Web GUI gt PBX gt Internal Options gt IVR Prompt page to upload the file to the UCM6100 The following are required for the IVR prompt file to be successfully uploaded and used by the UCM6100 e PCM encoded e 16 bits e 8000HZ mono e In mp3 or wav format or raw ulaw alaw gsm file with ulaw or alaw suffix e File size under 5M Upload IVR Prompt Choose voice prompt to upload Sound file must be PCM encoded 16 bits at SOQ0HzZ mono with mp3 way format or raw ulaw alaw gsm file with ulaw alaw suffix The file size must be under 5M Choose file to upload as Upload Figure 37 Upload IVR Prompt 3 SS Click on __ to select audio file from local PC and click on t to start uploading Once uploaded the file will appear in the IVR Prompt web page Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 103 of 183 Gr cam LANGUAGE SETTINGS FOR VOICE PROMPT
48. 0 10 CCo 0 RR EE Music On Hold Default Class rrrnrrnnnnrnrnrnnnnrnvrnnnnnnornrnnnnnrnnnnnsnnennnnnsnee Configure Analog Trunk without Fax Detection sse Configure Extension For Fax Machine ssessnssssnnnnossnrnnrennrresenrrrsserrnne Configure Inbound Rule Fortax nn Create Fax Extension Enable Fax Detection In Analog Trunk esee Inbound Route To Fax Extension Greate New DISA ccccccsseccescceseeceseceseeeeccceeneeeescesereescceesecesceeeseesses Create New Event List sees Download Recording File From CDR Page rrnnnnnnnnnnnnnnnnnvnnnnnnevnnnnrnnnnnrr FXS Ports Signaling Preference ccccccccccssseceeeeeeceeeseceeeseeeseeeesaaeses FXO Ports ACIM SENGS c SE E visser carts eciacnndiesesectdondesdacewladerdeoaseunaechaseeannsebanddacceueeestes Uk SE DUE ee NE NE UUS EE Conference Room Gate WIGMG 116 Interfaces SAUS suser Parana Save System Status gt Storage Usage System Status gt Resource Usage System Events gt Alert Events Lists Disk Usage System Events gt Alert Events Lists Modify Admin Password System Events gt Alert Events Lists Memory Usage System Events gt Alert Events Lists System Reboot System Events gt Alert Events Lists System Update System Events gt Alert Events Lists System Cras
49. 6100 via network or local upload UPGRADING VIA NETWORK The UCM6100 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP HTTP or HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com The upgrading configuration can be accessed via Web GUI Maintenance Upgrade Upgrade Firmware Network Upgrade G Upgrade Via HTTP I CU Firmware Server Path fw ipvideotalk com gs CU Firmware File Prefix Firmware File Suffix D HTTP HTTPS User Name HTTP HTTPS Password Cancel Figure 88 Network Upgrade Table 68 Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method TFTP HTTP or HTTPS Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 171 of 183 sn Innovative IP Voice amp Video Firmware Server Path Define the server path for the firmware server Firmware File Prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6100 Firmware File Suffix If configured only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6100 HTTP HTTPS User Name The user name for the HTTP HTTPS server HTTP HTTPS Password The password for the HTTP HTTPS server Please follow the steps below to upgrade the firmware re
50. 6116 16 channels Specify a unique label to identify the trunk when listed in outbound rules Trunk Name incoming rules and etc Advanced Options If enabled a polarity reversal will be marked as received when an outgoing call is answered by the remote party For some countries a Enable Polarity Reversal polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as hangup on a polarity reversal The default setting is No When FXO port answers the call FXS may send a Polarity Reversal If GE this interval is shorter than the value of Polarity on Answer Delay the d d Polarity Reversal will be ignored Otherwise the FXO will onhook to disconnect the call The default setting is 600ms This is the periodic time in ms that the UCM6100 will use to check on a voltage drop in the line The default setting is 200 The valid range is 50 to 3000 Current Disconnect Threshold ms Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 73 of 183 Deg Innovative IP Voice amp Video Configure the ring timeout in ms Trunk FXO devices must have a timeout to determine if there was a hangup before the line is answered Ring Timeout This value can be used to configure how long it takes before the UCM6100 considers a non ringing line with hangup activity The default setting is 8000 Configure the RX gain for the receiving channel of analog FXO port The dek valid rang
51. 67 CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type All SIP Calls PSTN Calls Call Type Select one or more in the following checkboxes Time Range Firmware Version 1 0 5 19 Inbound calls Outbound calls Internal calls External calls All calls By month of the selected year By week of the selected year By day of the specified month for the year By hour of the specified date By range For example 2013 01 To 2013 03 UCM6100 Series IP PBX User Manual Inbound calls Outbound calls Internal calls All calls External calls Page 169 of 183 ndstream Innovative IP Voice amp Video RECORDING FILES The recording files recorded by Auto Record per extension per trunk or via feature code Audio Mix Record are listed here Users could click on to play the recording file click on to download the recording file in wav format or click on Il to delete the recording file To sort the recording file click on the title Caller Callee or Call Time for the corresponding column Click on the title again can switch the sorting mode between ascending order or descending order Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 170 of 183 dstream Innovative IP Voice amp Video UPGRADING AND MAINTENANCE UPGRADING The UCM6100 can be upgraded to a new firmware version remotely or locally This section describes how to upgrade your UCM
52. CM6100 is behind a static NAT or PAT Configures the externally mapped TLS port when UCM6100 is behind a static NAT or PAT Specify a list of network addresses that are considered inside of the NAT network Multiple entries are allowed If not configured the external IP address will not be set correctly A sample configuration could be as follows UCM6100 Series IP PBX User Manual Page 149 of 183 NAT Mode Allow RTP Reinvite SIP SETTINGS TOS ToS For SIP ToS For RTP Audio ToS For RTP Video Default Incoming Outgoing Registration Time Firmware Version 1 0 5 19 Gos am Innova tive I 192 168 0 0 16 This is a global NAT setting that will affects all peers and users The default setting is Force rport e No Use rport if the remote side requires it e Force rport Force rport to always be on e Yes Force rport to be always on and perform comedia RIP handling e Comedia Use rport if the remote side requires it and performs comedia RTP handling Note comedia RTP handling refers to the technique of sending RTP to the port where the other endpoint s RTP packets come from This can also be rephrased as connection oriented media If enabled the UCM6100 will try to redirect the RTP media stream audio to go directly from the caller to the callee The default setting is No NAT e Yes e No NAT Allow media path redirection Reinvite but only when the peer is not be behind NAT The RTP core can de
53. CONFIGURE PAGING INTERCOM GROUP e Click on Create New Paging Intercom Group to add paging intercom group Name Extension Type Page Intercom Group Create New Paging Intercom Group Name Shipping Extension 6770 Type 2 Way Intercom Available Extensions Paging Intercom Group Members Figure 45 Paging Intercom Group Table 39 Paging Intercom Group Configuration Parameters Configure paging intercom group name Configure the paging intercom group extension Select 2 way Intercom or 1 way Page Members member list on the right e Clickon to edit the paging intercom group Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Select available users from the left side to the paging intercom group Page 114 of 183 Andstream Innovative IP Voice amp Video e Clickon L to delete the paging intercom group e Click on Paging Intercom Group Settings to edit Alert Info Header This header will be included in the SIP INVITE message sent to the callee in paging intercom call Paging Intercom Group Settings Paging amp Intercom Settings GJ Alert Info Header Intercom Paging Intercom Feature Code Settings Please goto Feature Codes Configure the paging intercom feature code Cancel Save Figure 46 Page Intercom Group Settings e The UCM6100 has pre configured paging intercom feature code By default the Paging Prefix is 81 and the Intercom Prefix is 80 To edit page intercom feature code
54. Create New Voicemail Group to configure the group Create New Voicemail Group Voicemail Group Extension 6600 Nama VMGroup 1 Available Mailboxes Voicemail Group Mailboxes 5005 Warehouse 5000 John Doe 5006 Sales 5001 Stacy Green 5007 Tech Support 5002 Tom Lin 5008 Customer Service 5003 Ricky Chan 5009 RMA RAN TN Shinninn Figure 42 Voicemail Group Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 110 of 183 san Innovative IP Voice amp Video Table 37 Voicemail Group Settings Enter the Voicemail Group Extension The voicemail messages left to Voicemail Group Extension l l l this extension will be forwarded to all the voicemail group members N Configure the Name to identify the voicemail group Letters digits _ and ame are allowed Select available mailboxes from the left list and add them to the right list Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 111 of 183 san Innovative IP Voice amp Video RING GROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members This section describes the ring group configuration on the UCM6100 CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI gt PBX gt Call Features gt Ring Group Create New Ring Group Exte
55. E 54 DISC IVEY srie E E E EE E E E E E E 54 ME 55 ETE NE ENE hhv 55 FAVNE 56 cb errerrre 57 CREATE NEW VEN 57 CREATE NEW GIF EXA TENSION E 57 CREATE NEW IAX EXTENSION eessisissssssssseisssessenn ninh nnn hanh h nn sss nna ihn nnns senes annie nnn 60 CREATE NEW SEE N de 63 BATOH ADD EXTENSIONS ve as 66 BA AF RE 66 BATCH ADD IAX EXTENSION S AAA 69 ETE TEN TON EE 71 TT Tu E 73 ANALOG TRUNK G MT e 73 ANALOG TRUNK CONFIGURATION ssesssiissssssssssiiieee een n nhanh nnns nnn a anni rne 3 uci picco M 5 Field d e c 78 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 2 of 183 Deg Innovative IP Voice amp Video Direct Outward Dialing DOD EE 86 CALL ROUTES EE 88 OUTBOUND ROUTES c ccccccecsececcecceccccuccecuecucuucaensuaecaecuececaucuunecusauaucaesauaeceeeaunecseneuaunaensuaeeaeeannes 88 IWiselBBASIONUEZTRMMCR 90 INBOUND RULE CONFIGURATIONS 1 cccscceccecccccceccecenecsensenseaecensensnsensenensenseneeensenacaenass 90 BLACKLIST CONFIGURATIONS 1 1ccccoccecceccececccccecsensceensenseaucvensensuaensesunsensenansensessenensenseaenass 93 CONFERENCE BRIDGE ee eere errore 94 CONFERENCE BRIDGE CONFIGURATIONS eene nnne renre rre renre rers essensen sans 94 JOIN A CONFERENCE CAT 96 INVIT
56. E OTHER PARTIES TO JOIN CONFERENCE hehehe nn rerrern reiner iren renis 96 DURING THE CONEEDHENCE ANNER 97 RECORD CONFERENCE cccsceccccccceccecceccececnecencenecensensusansesuenenseauenensesensensenausunsesaenensenaeaenass 98 INR ee EE 100 CONFIGURE IVR E 100 CREATE IVR PROMPT cccccscceccsccececceccncucceccecaucuccecaecutaneaecesaucuecuceecausuceeceesstaucseaeesecaususassansenens 101 RECORD NEW IVR DOMDIT ehe erre nnrerreenrei reise ser sssss secre essersi essere sessi sua 102 BigRO sPELQULs 103 LANGUAGE SETTINGS FOR VOICE PROMPT 104 DOWNLOAD AND INSTALL VOICE PROMPT DACKRAGE esee Renee nemen 104 CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE Hmmm remm nnne 107 VOICEMAIL eere een nn nnne nennen nnn nnn ununi nnn 108 CONFIGURE VOICEMAIL een IRR Rn nnne rR mre rere mener remi nrnna rarnana see sei serpere rer ans 108 VOICEMAIL EMAIL GEITIINGS RH mmm nmn mene mem nenne meer re mireris reserare serenus 109 CONFIGURE VOICEMAIL GROUP 110 RING GROUP scssssrrinpurndnaenn 112 CONFIGURE RING GROUP E 112 PAGING AND INTERCOM GROUP unnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsvannnann 114 CONFIGURE PAGING INTERCOM GROUP 114 CALL OUEUE NE ENDAN 116 CONFIGURE CALL QUEUE asvavvvenevnevnvnevnnvsrnnrnsvsrnnnnsvnenernnsnnnurnnrnnnuennrnenunnsrnsnnnnnsnnnernnrnsnuennenennenuenee 116 EXTENSION GROUPS annnnnvnnnnannunnnnnnnnnnnnnnnv
57. Extension feature code by default 8 CONFIGURE PICKUP GROUPS Pickup groups can be configured via Web GUI gt PBX gt Call Features gt Pickup Groups e Click on Create New Pickup Group to create a new pickup group e Click on P to edit the pickup group Select extensions from the list on the left side to the right side Create New Pickup Group TechSupport Available Extensions Pickup Group Members Figure 51 Edit Pickup Group e Clickon lll to delete the pickup group Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 121 of 183 ndstream Innovative IP Voice amp Video MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI gt PBX gt Internal Options gt Music On Hold In this page users could configure music on hold class and upload music files The default Music On Hold class already has 5 audio files defined for users to use Manage Music On Hold Create New MOH Class Music On Hold Classes defaut M Upload an 8 KHz Mono Music file file size under 5M Choose file to upload ms Upload List of Sound Files macroform cold_day wav macroform robot_dity wav macraform the simplicity wav manolo camp morning coffee wav reno project system wav Figure 52 Music On Hold Default Class e Click on Create New MOH Class to add a new Music On Hold class e Clickon to configure the MOH class sort method to be Alpha or Random for the sound files
58. FAX LINE D DID Pattern D Default Destination Extension Time Condition Click to add Time Condition Cancel J Save Figure 55 Configure Inbound Rule For Fax Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 125 of 183 andstream Now the Fax configuration is done When there is an incoming Fax calling to the PSTN number for the FXO port it will send the Fax to the Fax machine SAMPLE CONFIGURATION FOR FAX TO EMAIL The following instructions describes a sample configuration on how to use Fax to Email feature on the UCM6100 1 Connect PSTN line to the UCM6100 FXO port 2 Goto UCM6100 web GUI gt Internal Options gt Fax T 38 page Create a new Fax extension Create New Fax Extension Extension Name Fax D Email Address Faxtest ucm6100mycompany com Figure 56 Create Fax Extension 3 Go to UCM6100 web GUI gt Basic Call Routes gt Analog Trunks page Create a new analog trunk Please make sure Fax Detection is set to Yes Edit Analog Trunk trunk 3 Channels w 71 2 3 4 5 G 7 B GJ Trunk Name PSTN1 Advanced Options CO Enable Polarity Reversal No D Current Disconnect Yes e 200 D Ring Timeout 8000 Thresholdims GJ RX Gain 0 D Use CallerlD Yes e D Caller ID Scheme Bellcore Telcardia Figure 57 Enable Fax Detection In Analog Trunk Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 126 of 183 ndstream Innovative IP Voice amp Video 4
59. Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Firmware Version 1 0 5 19 Table of Figures UCM6100 Series IP PBX User Manual LDAP Server Configurations ccccccccccccsessceeceeeseeeeesseeeeeesseeeeeesseeeeees Default LDAP Phonebook DN Default LDAP Phonebook Attributes eeeeseeseseeeeeeeeeees Add LDAP Phonebook nennen nnn Edit LDAP Phonebook E GXP2200 LDAP Phonebook Confgouraton UCM6100 Email Settings rrrrnrrrrrrrnnnrrrrrrnnnnvrrrnnnnnrrnrnnnnnennnnnnnnennnnnsnee Set Time Manually rerrrnnnrrrnrnnnnnrrrnnnnnnrrnnnnnnnrnnnnnnnnnnnnnnnnnennnnnsnernnnnnnnssen UOMG100 2810 GONG EE AUG Provision Settings v1evvrrvrsverrsre eden ODE Discovered Devices rrrnnnrnnnnnnnvrnnnnvvvnnnrrnnnnnrrnnnnnrnnnnnnennnnnsrnnnnsnnnnnsennnnnee Assign Extension To Device A Create New Devce nennen nnne nn nnn nennen nnn nnn UCM6100 FXO Tone Gettmgs UCM6100 PSTN Detection rrrnnrrrrrrnnnnnrrrrrnnnnrrrrnnnnnrnnnnnnnnrnnnnnssnennnnnnnee UCM6100 PSTN Detection Auto Detect n UCM6100 PSTN Detection Semi Auto Deiect DOD extension selection rrrnrrnrnrrrnnnrrnrnnnvrvnnnnrnnnnnnnnnnnnsrnnnnnsennnnsrnnnnnee condo p V Y Blacklist Configurati
60. Firewall Dynamic Defense nnnnnsnnsennneneeerrrnrrrenrrnnrnrresnrnnn FET SEIN HTTP Server EE EE Time Auto Updating cccccseeccccesececeeeceeceeeeeessseceseaeesseaeeesseeeessaeeeesaaes Auto Provision SENGS EE SIP Extension Configuration Parameters ccccecceseseeeeeeeeeeeeeeeeeeeees IAX Extension Configuration Parameters ccccccsesceeceeeeeeeeeeeeeeeeeeseaees FXS Extension Configuration Parameters nnsennnsenneeennnosnnnnnnrnnnennene Batch Add SIP Extension Parameters ccccccccseeeeeeeeeeeeeeeeeaeeeeeeeeeaees Batch Add IAX Extension Parameters cccccccceceeeeeeseeeeeeeeeeeeeaaeeeesaees Analog Trunk Configuration Parameters cccccccccccceseeeeeeeeeeeeeeeeaeeeeees PSTN Detection For Analog Trunk nn SIP Trunk Configuration Parameters rrrvrrnnnrrrvnrnnnnrrvnrnnrrrrnnnnnersennnnnsnr IAX Trunk Configuration Parameters rrnnrrrvrnnnnvrrevnnnnrrrerrnnnrrerrrnnerreennnn Outbound Route Configuration Parameters eeeeseeeeessses Inbound Rule Configuration Parameters cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeaees Conference Bridge Configuration Parameters nannnnoennneennenerennnnennne Conference Caller IVR Men IVR Configuration Parameters sn00anneneennnosennnnnnnnnnnnnnnnnnnrnrerrsnnnreennne Voicemail Settings ccccceccccssececcseeeeeceeceeseeeeecseeeeeesaeseeseeeesseeeeessenseeeas Voicemail Ema
61. GETTING STARTEDh uanvannannnnnannnnnnnnnnnnnunnnnsnnnnnnennannannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 25 USE THE LCD MENU 25 USE THE LED INDIG ATOR EN 27 U E THEWEB GN RR 28 ACCESS WEB GU 28 WEB GUI CONFIGURATIONS nne nnmemnrmernnnrrrrnrrrnreerrrrerremerrrersererrairceriagarsa gari aia 29 WEB GUI LANGUAGES cceccccccccceccccececcccecectunectenenentenseusuenuauscenueesntaneeusnscuauecuensntausnsntsusensnsesas 29 SAVE AND APPLY CHANGES ccccccceccccccececcececcenecteuecssuenseuensctsuectenentenenteuenecusuentanenennansnsnsenas 30 MAKE YOUR FIRST CAL 30 SYSTEM SET TINGS aa NENNEN NENNEN NENNEN KEN KN ENNEN NENNEN NENNEN NN NNN KN NNN ENNEN ENN ENNEN 32 NETWORK SET TINGS wrcscseiedcdvcesvecavsccdennaccinasdccimacseeucialcceaardeatdatedaneaventaddanaeadadetandepaveeadddiabadane aiidonateck 32 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 1 of 183 san Innovative IP Voice amp Video EPO SETTING 32 VEN 36 PORT FORWORDING UCM6102 ON 37 FE Le 37 EEE Eh 37 DAG SEE EE 40 MEN 40 CRHANGE FO VV Nu 41 ES ERVE RENE re eee ee ee err 42 LDAP SERVER CONFIGURATIONG eese nennen enhn nai nh ihn nsns nna ihn n nn sss nnn 42 SEENEN 43 LDAP CLIENT CONFIGURATIONG ccccccceeeeeeeeeeeaaeeeeeeeeeeeeaaaeeeeeeesaaaaaeeeesessaaaaeeeeseeseaaaaes 45 UP ERVE E 46 EMAIE SE ee 47 TWE ENT 48 NITR EE 50 PROVDIONING E 51 SEE rseogh vias S E aaa mamas Nenmaiaadtbden 51 TO PRONOMEN 51 MANUAL PROVISIONING
62. I click on Save and Apply Changes Once the phone boots up and picks up the config file from the UCM6100 it will take the configuration right away MANUAL PROVISIONING DISCOVERY Users could manually discover the device by specifying the IP address or scanning the entire LAN network Three methods are supported to scan the devices e PING e ARP e SIP Message NOTIFY Click on Auto Discover fill in the Scan Method and Scan IP The IP address segment will be automatically filled in based on the network mask detected on the UCM6100 If users need scan the entire network segment enter 255 for example 192 168 40 255 instead of a specific IP address Then click on Save to start discovering the devices within the same network To successfully discover the devices Zero Config needs to be enabled on the UCM6100 web GUI gt PBX gt Basic Call Routes gt Zero Config gt Auto Provisioning Settings Auto Discover Scan Method Scan IP Figure 22 Auto Discover The following figure shows a list of discovered phones The MAC address IP Address Extension if assigned Version Vendor Model Connection Status Create Config Options Edit Delete Update are displayed in the list Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 54 of 183 andstream Innovative IP Voice amp Video 000B822B2D94 192 168 40 143 Grandstream GXP2110 Connected 000B82273BE4 Grandstream GXP2110 Connected 000B822B1B29
63. ING FILES Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 13 of 183 san Innovative IP Voice amp Video FIRMWARE VERSION 1 0 2 21 e Added weight information Table 1 Technical Specifications e Added NTP server support NTP SERVER e Added Czech language for web GUI display WEB GUI LANGUAGES e Added VLAN support Layer 2 QoS 802 1Q VLAN tag and Layer 2 QoS 802 1p priority value options for network port settings are added NETWORK SETTINGS e Updated LDAP client configurations information LDAP CLIENT CONFIGURATIONS e Added sample Email settings EMAIL SETTINGS e Added manual time settings TIME SETTINGS e Added Enable Pick Extension and Extension Segment options for auto provisioning settings Table 20 Auto Provision Settings e Changed one of the discovery method from SIP MESSAGE OPTIONS to SIP MESSAGE NOTIFY in zero config feature DISCOVERY e Added pickup group feature Table 44 UCM6100 Feature Codes e Added PSTN detection instructions for Auto Detect and Semi auto Detect PSTN DETECTION e Added Auth ID option for SIP register trunk configuration Table 28 SIP Trunk Configuration Parameters e Added LDAP sync options for peer SIP trunk Table 28 SIP Trunk Configuration Parameters e Changed the default setting of outbound route Privilege Level from Internal to International to avoid potential misconfiguration and security risk Table 30 Outbound Route Con
64. Innovative IP Voice amp Video CONFERENCE ROOMS Users could see all the conference room status in this section It shows all the configured conference rooms current users call duration for each user and conference call Conference Rooms gt D300 3 Users 6301 Notin Use Figure 68 Conference Room Status Other operations are also available in conference room status section e Click on Conference Rooms the web page will redirect to conference room configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Conference e Click on 6 to refresh the conference room status e Click on to expand the conference room details e Clickon to hide the conference room details INTERFACES STATUS This section displays interface port connection status on the UCM6100 The following example shows the interface status for UCM61 16 with USB SD card LAN port and FXS1 connected Interfaces Status Figure 69 UCM6116 Interfaces Status Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 157 of 183 stream Innovative IP Voice amp Video Table 62 Interface Status Indicators oe USB connected ek USB disconnected E3 SD Card connected SD Card disconnected 1 LAN WAN connected LAN WAN not configured LAN WAN disconnected FXS FXO connected FXS FXO waiting FXS FXO busy FXS FXO not configured FXS FXO disconnected Other operations are also a
65. LS Enable Yes Type Client e Server smtp gmail com 587 Usemame pbx rcompany cor Password Display Name Voicemail Agent sender pbx company com Figure 18 UCM6100 Email Settings Once the configuration is finished click on Test In the prompt fill in a valid Email address to send a test Email to verify the Email settings on the UCM6100 TIME SETTINGS The current system time on the UCM6100 is displayed on the upper right of the web page It can also be found under Web GUI gt Status gt System Status gt General To configure the UCM6100 to update time automatically go to Web GUI gt Settings gt Time Settings gt Time Auto Updating Table 19 Time Auto Updating Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 48 of 183 Remote NTP Server Enable DHCP Option 2 Enable DHCP Option 42 Time Zone Self Defined Time Zone Firmware Version 1 0 5 19 Geis am Innova tive I Specify the URL or IP address of the NTP server for the UCM6100 to synchronize the date and time The default NTP server is ntp ipvideotalk com If set to Yes the UCM6100 is allowed to get provisioned for Time Zone from DHCP Option 2 in the local server automatically The default setting is Yes If set to Yes the UCM6100 is allowed to get provisioned for NTP server from DHCP Option 42 in the local server automatically This will override the manually configured NTP Server The default setting is Yes Select
66. LS ca automatically Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 148 of 183 TLS Cert TLS CA Cert TLS CA List SIP SETTINGS NAT External IP Address External Host External Refresh External TCP Port External TLS Port Local Network Address Firmware Version 1 0 5 19 Gos am Innovative I Note The size of the uploaded ca file must be under 2MB This is the Certificate file nem format only used for TLS connections It contains private key for client and signed certificate for the server This file will be renamed as TLS pem automatically Note The size of the uploaded certificate file must be under 2MB This file must be named with the CA subject name hash value H contains CA s Certificate Authority public key which is used to verify the accessed servers Note The size of the uploaded CA certificate file must be under 2MB Display a list of files under the CA Cert directory Table 57 SIP Settings NAT Configure a static address and port optional that will be used in outbound SIP messages if the UCM6100 is behind NAT If it s a hostname it will only be looked up once Specify an external host name which is similar to External Address except the host name will be looked up periodically based on the External Refresh interval Configure the refresh interval for the external host if used The default setting is 10 Configure the externally mapped TCP port when the U
67. Model optional and the extension to assign to the device Click on Save to add the device to the provision list Create New Device Enable Hot Desking MAC Address IP Address Version Model Account Select Account 1 Mone Figure 25 Create New Device PROVISIONING After the successful discovery and assignment configuration on the UCM6100 the device will start downloading the config file and take the new configuration with the extension registered Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 56 of 183 Andstream Innovative IP Voice amp Video EXTENSIONS CREATE NEW USER CREATE NEW SIP EXTENSION To manually create new SIP user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New SIP Extension and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 21 SIP Extension Configuration Parameters Extension The extension number associated with the user Configure the CallerlD Number that would be applied for outbound calls from this user CallerlD Number Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission
68. N Fail2Ban feature on the UCM6100 provides intrusion detection and prevention for authentication errors in SIP REGISTER INVITE and SUBSCRIBE Once the entry is detected within Max Retry Duration the UCM6100 will take action to forbid the host for certain period as defined in Banned Duration This feature helps prevent SIP brute force attacks to the PBX system Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 40 of 183 tream Innovative IP Voice amp Video Table 16 Fail2Ban Settings Global Settings Enable Fail2Ban The default setting is disabled Please make sure both Enable Enable Fail2Ban Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP authentication on the UCM6100 Configure the duration in seconds for the detected host to be banned The Banned Duration M l default setting is 300 If set to 1 the host will be always banned l Within this duration in seconds if a host exceeds the max times of retry as Max Retry Duration M defined in MaxRetry the host will be banned The default setting is 5 Configure the number of authentication failures during Max Retry Duration MaxRetry l Ka before the host is banned The default setting is 10 Configure IP address CIDR mask or DNS host in the whiltelist Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list Up to 5 addresses can be added into the list Local Settings Enable Aster
69. N 2 port interface will be used as bridge for PC connection e Dual UCM6100 Series IP PBX User Manual Page 34 of 183 Preferred DNS Server LAN when Method is set to Switch Andstream Innovative IP Voice amp Video Both ports can be used for uplink connection Users will need assign the default interface in option Default Interface Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP for this interface Enter the preferred DNS server address IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Metho
70. P Voice amp Video DYNAMIC DEFENSE Dynamic defense is supported on the UCM6102 only It can blacklist hosts dynamically when the LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page If enabled the traffic coming into the UCM6102 can be monitored which helps prevent massive connection attempts or brute force attacks to the device The blacklist can be created and updated by the UCM6102 firewall which will then be displayed in the web page Please refer to the following table for dynamic defense options on the UCM6102 Table 15 UCM6102 Firewall Dynamic Defense Dynamic Defense Enable dynamic defense The default setting is disabled Enable Configure the dynamic defense periodic time interval in minutes If the Periodical T number of TCP connections from a host exceeds the connection threshold eriodical Time within this period this host will be added into Blacklist The valid value is Tea between 1 to 59 when dynamic defense is turned on The default setting is 59 Blacklist Update Configure the blacklist update time interval in seconds The default setting is Interval 120 SE Configure the connection threshold Once the number of connections from the same host reaches the threshold it will be added into the blacklist The Threshold default setting is 100 Configure the dynamic defense whitelist Dynamic Defense For example Whitelist 192 168 1 3 192 168 1 4 FAILZBA
71. P sync requires alphanumeric characters containing at least two categories of the following with a minimum length of 4 characters e Numeric digits e Lowercase alphabet characters e Uppercase alphabet characters e Special characters If enabled random password will be generated when the extension is Enable Random Password created The default setting is Yes It is recommended to enable it for security purpose If set to Yes users could disable the extension range pre configured configured on the UCM6100 The default setting is No The default extension range assignment is e User Extensions 1000 6299 e Pick Extensions 4000 4999 e Auto Provision Extensions 5000 6299 e Conference Extensions 6300 6399 Disable Extension Range e Ring Group Extensions 6400 6499 e Queue Extensions 6500 6599 e Voicemail Group Extensions 6600 6699 e IVR Extensions 7000 7100 e Fax Extensions 7200 8200 Note It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues INTERNAL OPTIONS JITTER BUFFER Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 139 of 183 andstream Innovative IP Voice amp Video Table 46 Internal Options Jitter Buffer SIP Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel The default setting is No Enable Jitter Buffer Configure the time in ms to buffer This is the jitter buffer size used in Jitter Buff
72. PBX User Manual Page 162 of 183 andstream Innovative IP Voice amp Video 3 Memory Usage Alert Settings Memory Usage D Detect Cycle second s e CO Alert Threshold X Cancel Save Figure 75 System Events gt Alert Events Lists Memory Usage e Detect Cycle The UCM6100 will perform the memory usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 4 System Reboot Alert Settings System Reboot G Detect Cycle minute s e Cancel Save Figure 76 System Events gt Alert Events Lists System Reboot e Detect Cycle The UCM6100 will check the system reboot based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle 5 System Update Alert Settings System Update D Detect Cycle minute s Cancel Save Figure 77 System Events gt Alert Events Lists System Update e Detect Cycle The UCM6100 will check the system update based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 163 of 183 ndstream Innovative IP Voice amp Video 6 System Crash Alert Settings System Crash GJ Detect Cycle mi
73. Page 167 of 183 ndstream Innovative IP Voice amp Video e Source Channel Dest Channel Sample 1 call from call to context start time answer time endtime call time talk time source channel dest channel status 3122731439 s ext did 1 1 30 2014 14 27 1 30 2014 14 27 1 30 2014 14 27 37 35 DAHDI 1 1 ANSWERED Figure 84 Downloaded CDR File Sample Source Channel and Dest Channel 1 DAHDI means it is an analog call FXO or FXS For UCM6102 DAHDI 1 2 are FXO ports and DAHDI 3 4 are FXS ports For UCM6104 DAHDI 1 4 are FXO ports and DAHDI 5 6 are FXS ports For UCM6108 DAHDI 1 8 are FXO ports and DAHDI 9 10 are FXS ports For UCM6116 DAHDI 1 16 are FXO ports and DAHDI 17 18 are FXS ports Sample 2 call from call to context start time answer time end time call time talk time source channel dest channel status 609 619 from internal 1 30 2014 14 31 1 30 2014 14 32 1 30 2014 14 32 lt 3 SIP 609 00000150 SIP 619 00000151 ANSWERED Figure 85 Downloaded CDR File Sample Source Channel and Dest Channel 2 SIP means it s a SIP call There are three possible format a SIP NUM XXXXXX where NUM is the local SIP extension number The last XXXXX is a random string and can be ignored c SIP trunk_X NUM where trunk_X is the internal trunk name and NUM is the number to dial out through the trunk c SIP trunk X XXXXXX where trunk X is the internal trunk name and it is an inbound call from this trunk The last XXX
74. RV Lookups on Select to enables DNS SRV lookups on outbound calls from the Outbound Calls UCM6100 The default setting is Yes When sending MWI NOTIFY requests this value will be used in the MWI From From header as the name field If no From User is configured the user field of the URI in the From header will be filled with this value Configure the domain for the UCM6100 Incoming INVITE and REFER messages can be matched against a list of allowed domains each of which can direct the call to a specific context if desired By default all Domain domains are accepted and sent to the default context or the context associated with the user peer placing the call Register to non local domains will be automatically denied if a domain list is configured Up to 10 domains can be added Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 146 of 183 stream Innovative IP Voice amp Video Configure the domain in the From header of the SIP message It may From Domain l l D be required by some providers for authentication If enabled the UCM6100 will add local host name and local IP to domain Auto Domain A list The default setting is No If enabled requests for external domains that are not served by the UCM6100 will be allowed The default setting is Yes Allow External Domains SIP SETTINGS MISC Table 54 SIP Settings Misc Outbound SIP Registrations Configure the register retry timeout in secon
75. Records Voice Mails FAX automatically under Web GUI gt Maintenance gt Cleaner CDR Cleaner i Enable CDR Cleaner GJ CDR Clean Time GJ Clean Interval Voice Records Cleaner GJ Enable VR Cleaner GJ VR Clean Threshold GJ VR Clean Time GJ VR Clean Interval Enable CDR Cleaner CDR Clean Time Clean Interval Enable VR Cleaner Firmware Version 1 0 5 19 Figure 95 Cleaner Table 70 Cleaner Configuration Enable the CDR Cleaner function Enter 0 23 to specify the hour of the day to clean up CDR Enter 1 30 to specify the day of the month to clean up CDR Enter the Voice Records Cleaner function UCM6100 Series IP PBX User Manual Page 177 of 183 ndstream nnovative IP Voice amp Video VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage VR Clean Time Enter 0 23 to specify the hour of the day to clean up Voice Records Clean Interval Enter 1 30 to specify the day of the month to clean up Voice Records All the cleaner logs will be listed on the bottom of the page RESET AND REBOOT Users could perform reset and reboot under Web GUI gt Maintenance gt Reset and Reboot To factory reset the device select the mode type first There are two different types for reset e User Data All the data including voicemail recordings IVR Prompt Music on Hold CDR and backup files will be cleared e All All the configurations and data will be reset
76. SEIL I EE 177 MEET NENNE 178 Eeer 178 TROJBEE ROTIN G EE 179 E mp NE 179 FIG 179 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 5 of 183 TRACEROUTE ous cam Innovative EXPERIENCING THE UCM6100 SERIES IP PBX 181 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 6 of 183 Table 1 Technical Specifications Table 2 UCM6102 UCM6104 Equipment Packaging Table 3 UCM6108 UCM6116 Equipment Packaging Table 4 LCD Menu Options Table 5 UCM6102 UCM6104 LED INDICATORS Table 6 UCM6108 UCM6116 LED INDICATORS Table 7 UCM6102 Network Settings gt Basic Settings Table 8 UCM6104 Network Settings gt Basic Settings Table 9 UCM6108 UCM6116 Network Settings gt Basic Settings UCM6100 Network Gettngs 20213 UCM6102 Network Settings gt Port Fonwarcdhmg UCM6100 Firewall gt Static Defense gt Current Gervce Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 Table 30 Table 31 Table 32 Table 33 Table 34 Table 35 Table 36 Table 37 Table 38 Firmware Version 1 0 5 19 Table of Tables UCM6100 Series IP PBX User Manual Typical Firewall Settings cccccccscccssceecseeecseeeeeeseseeeseeeeesseeeeeseaeeessaaes Firewall Rule Settings EE UCM6102
77. SVIP to perform SVIP test on the device This is mainly for factory testing purpose which verifies the hardware connection inside the device The diagnostic result will display in the LCD after the test is done e Protocol Web access protocol HTTP or HTTPS By default it s HTTPS Web Info e Port Web access port number By default it s 8089 USE THE LED INDICATORS The UCM6100 has LED indicators in the front to display connection status The following table shows the status definitions Table 5 UCM6102 UCM6104 LED INDICATORS LED Indicator LED Status LAN WAN SS Solid Connected USB SS Flashing Data Transferring SD OFF Not Connected FXS Phone Fax FXO Telco Line Table 6 UCM6108 UCM6116 LED INDICATORS LED LED Status SS Solid Connected OFF Not Connected NETWORK ACT USB SD Solid Connected Flashing Data Transferring EH mS Phone FXS OFF Not Connected Line FXO Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 27 of 183 andstream Innovative IP Voice amp Video USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE Mozilla Firefox Google Chrome and etc GH UCM6116 IP PBX Appliance Copyright Grandstream Networks Inc 2013 All Rights Reserved Figure 9 UCM6116 Web GUI Login Page To access the Web GUI
78. TFTP server in the UCM6100 web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the UCM6100 End users can also choose to download a free HTTP server from hitp httpd apache org or use Microsoft IIS web server BACKUP The UCM6100 configuration can be backed up locally or via network The backup file will be used to restore the configuration on UCM6100 when necessary LOCAL BACKUP Users could backup the UCM6100 configurations for restore purpose under Web GUI gt Maintenance gt Backup gt Local Backup Before creating new backup file select the backup option first e lf the Config File is selected only the backup file will be saved in the flash of the UCM6100 e If Voice File Voicemail File Voice Records CDR or VFAX is selected external storage devices USB Flash drive or SD Card will be required because the backup file might be too large Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 174 of 183 ndstream Innovative IP Voice amp Video Click on Create New Backup button to start backup Once the backup is done the list of the backups will es be displayed with date and time in the web page Users can download restore D or delete U it from the UCM6100 internal storage or the external device Create New Backup Upload Backup File Config File Voice File Voicemail File Voice Records CDR VFAX List of Previous C
79. TN Line FXO Ports Network Interfaces NAT Router Yes UCM6102 only Peripheral Ports USB SD SDHC VFAT LED Indicators Power Ready Network PSTN Line USB SD Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 17 of 183 dstream Innovative IP Voice amp Video LCD Display 128x32 graphic LCD with DOWN and OK button Reset Switch Yes Voice Video Capabilities LEG with NLP Packetized Voice Protocol Unit 128ms tail length carrier grade Line Echo Cancellation Dynamic Jitter Buffer Modem detection and auto switch to G 711 G 711 A law U law G 722 G 723 1 5 3K 6 3K G 726 G 729A B iLBC Voice over Packet Capabilities Voice and Fax Codecs GSM T 38 Video Codecs H 264 H 263 H 263 QoS Layer 3 QoS Signaling and Control DTMF Methods In Audio RFC2833 and SIP INFO TFTP HTTP HTTPS auto discovery and auto provisioning of Grandstream IP endpoints via ZeroConfig DHCP Option 66 multicast SIP SUBSCRIBE mDNS TCP UDP IP RTP RTCP ICMP ARP DNS DDNS DHCP NTP TFTP SSH HTTP HTTPS PPPoE SIP RFC3261 STUN SRTP TLS Provisioning Protocol and Plug and Play Network Protocols i Call Progress Tone Polarity Reversal Hook Flash Timing Loop Current Disconnect Methods Disconnect Busy Tone Media SRTP TLS HTTPS SSH Physical e Output 12VDC 1 5A Input 100 240VAC 50 60Hz e Operating 32 104 F 0 40 C 10 90 non condensing e Storage 14 140 F 10 60 C
80. The Session Expire EM default setting is 1800 Configure the minimum session refresh interval in seconds The default setting is 90 Min SE Select the session refresher to be UAC or UAS The default setting is Session Refresher UAC SIP SETTINGS TCP and TLS Table 56 SIP Settings TCP and TLS Configure to allow incoming TCP connections with the UCM6100 The TCP Enable Mo default setting is No Configure the IP address for TCP server to bind to 0 0 0 0 means TCP Bind Address binding to all interfaces The port number is optional If not specified 5060 will be used Configure to allow incoming TLS connections with the UCM6100 The TLS Enable er default setting is No Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfaces The port number is optional If not specified 5061 will be used Note The IP address must match the common name hostname in the certificate Please do not bind a TLS socket to multiple IP addresses For details on how to construct a certificate for SIP please refer to the TLS Bind Address following document http tools ietf org html draft ietf sip domain certs Select the TLS protocol for outbound client connections The default TLS Client Protocol EE setting is TLSv1 This is the CA certificate if the TLS server being connected to requires TLS Self Signed CA self signed certificate including server s public key This file will be renames as T
81. UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files When user dials voicemail code the password verification IVR is skipped If enabled this would allow one button voicemail access By default this option is disabled UCM6100 Series IP PBX User Manual Page 61 of 183 stream Innovative IP Voice amp Video User Settings First Name Last Name Email Address Language Configure the first name of the user The first name can contain characters letters digits and Configure the last name of the user The last name can contain characters letters digits and Fill in the Email address for the user Voicemail will be sent to this Email address Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice
82. UU M Us aU pM t pU 146 Table 54 SIP SEE ME T 147 Table 55 SIP Settings Session Timer eeessssssssisssssssssseseee nennen nennen nnn nnne nnn 147 Table 56 SIP Settings TCP and TUE 148 T ble 57 SIP Settings NA mc 149 ESP ME 150 Table 59 TSN 154 Table 60 Extension SlatuS ET O 155 PENN VE 156 Table 62 Interface Status ee re 158 Table 63 PA 159 Table 64 System Giatus Genera 159 Table 65 System Giatus Network nnne nennen nnns nan n nissan ssa aa rss nnn 160 Taole 6e CDR FINEr Go EEE m Tm 165 Table 67 CDR Statistics Filter Crtena nennen nnn nnns 169 Table 68 Network Upgrade Configuration ccccccccsseccccceeseceeeeeeeeeeeeeeeeeceeesaaeeeeesseaeeeesseaseeeesaaaneeeeeaas 171 Table 69 Data Syne el e Een DEE 176 Table 70 Cleaner COnmour ation EE 177 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 8 of 183 Figure 1 UCM6102 Front View Figure 2 UCM6102 Back View Figure 3 UCM6104 Front View Figure 4 UCM6104 Back View Figure 5 UCM6108 Front View Figure 6 UCM6108 Back View Figure 7 UCM6116 Front View Figure 8 UCM6116 Back View Figure 9 UCM6116 Web GUI Login Page UCM6100 Web GUI Language n000nnnnoennnnnnennnnnsnnnnennnnnrnnnnrnnnsnnneenne Create New Firewall Pule essere Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16
83. XX is a random string and can be ignored Sample 3 call from call to context start time answer time endtime call time talk time source channel dest channel status 5 default 1 30 2014 14 30 1 30 2014 14 37 386 0 DAHDI pseudo 1665832080 NO ANSWER s default 1 30 2014 14 30 1 30 2014 14 37 390 0 DAHDI pseudo 1946772436 NO ANSWER Figure 86 Downloaded CDR File Sample Source Channel and Dest Channel 3 This is a very special channel name If it shows up most likely it means a conference call There are some other possible values but these values are almost the application name which are used by the dialplan IAX2 NUM XXXXXXX it means this is an IAX call Local from internal XXXXxX it is used internally to do some special feature procedure We can simply ignore it Hangup the call is hung up from the dialplan This indicates there are some errors or it has run into Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 168 of 183 abnormal cases Playback play some prompts to you such as 183 response or run into an IVR san Innovative IP Voice amp Video ReadExten collect numbers from user It may occur when you input PIN codes or run into DISA STATISTICS CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame Users can filter with different criteria to generate the statistics chart Figure 87 CDR Statistics Table
84. a time when the message was li Subject New voicemail from WM CALLERID for VM MAILBOX Message Hello VM NAME you received a message lasting SM DUR at VM DATE from VM CALLERID This is message SM MS8GNUM in your voicemail Inbox E Cancel Load Default Settings Figure 41 Voicemail Email Settings Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 109 of 183 ndstream Innovative IP Voice amp Video Table 36 Voicemail Email Settings l l If enabled voicemails will be sent to user s Email address The default Attach Recordings to E Mail Weg setting is Yes Fill in the Subject and Message content to be used in the Email when sending to the user The template variables are e t TAB VM_NAME Recipient s first name and last name e VM_DUR The duration of the voicemail message e VM MAILBOX The recipient s extension e VM_CALLERID The caller ID of the person who has left the message e VM_MSGNUM The number of messages in the mailbox e VM DATE The date and time when the message is left Template For Voicemail Emails Click on Load Default Settings button to view the default template as an example CONFIGURE VOICEMAIL GROUP The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension The voicemail group can be configured under Web GUI gt PBX gt Call Features gt Voicemail Group Click on
85. above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p Enable automatic recording for the calls using this trunk The default setting is disabled The recording files can be accessed under web GUI CDR Recording Files Configure where to get the destination ID of an incoming SIP call from SIP Request line or To header The default is set to Request line If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No UCM6100 Series IP PBX User Manual Page 80 of 183 Qualify Timeout Qualify Frequency Fax Detection SRTP Sync LDAP Enable Sync LDAP Password Sync LDAP Port LDAP Outbound Rule LDAP Dialed Prefix san Innovative IP Voice amp Video When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the
86. ailable Users could click on to download the recording or click on to delete the recording meetme conf rec 5300 1372886527 1 25 wav 2013 07 03 12 39 38 UTC 03 00 10 51 MB meetme conf rec 6300 1372451238 6 wav 2013 06 28 17 27 46 UTC 03 00 120 04 KB meetme conf rec 6300 1372205127 347 wav 2013 06 25 21 05 56 UTC 03 00 82 86 KB meetme conf rec 6300 1372867161 40 wav 2013 07 03 13 10 29 UTC 03 00 10 17 MB meetme conf rec 6300 1372864546 12 wav 2013 07 03 12 16 01 UTC 03 00 35 67 KB meetme conf rec 5300 1372866438 36 wav 2013 07 03 12 47 47 UTC 03 00 322 86 KB meaetme conf rec 5300 13722049887 337 wav 2013 06 25 21 03 30 UTC 03 00 315 98 KB meetme conf ec 5300 1372864583 17 wav 2013 07 03 12 16 36 UTC 03 00 65 67 KB meetme conf rec 6300 13 70385024 71 wav 2013 06 04 19 35 28 UTC 03 00 4 22 MB bes m m I n UI eben UI pelen UI UI ois UI oil UI Figure 34 Conference Recording Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 99 of 183 CONFIGURE IVR san Innovative IP Voice amp Video IVR IVR configurations can be accessed under the UCM6100 Web GUI gt PBX gt Call Features gt IVR Users could create edit view and delete an IVR e Click on Create New IVR to add a new IVR e Click on to edit the IVR configuration e Click on to delete the IVR Name Extension Dial Other Extensions Dial Trunk Permission Welcome Prompt Digit Timeout Response Timeout
87. ains DAHDI this means the call is from FXO PSTN line For FXO PSTN line we only know there is an incoming request when there is incoming call but we don t know the number being called So we are using s to match it where s means start call from call to context start time answer time end time call time talk time source channel dest channel status 610 19097622990 from internal 1 29 2014 14 28 1 29 2014 14 28 1 29 2014 14 31 153 150 SIP 610 00000074 DAHDI 1 1 ANSWERED default 1 29 2014 14 33 1 29 2014 14 33 8 0 DAHDI pseudo 149089967 NO ANSWER default 1 29 2014 14 33 1 29 2014 14 33 9 0 DAHDI pseudo 1067045536 NO ANSWER 601 688 from internal 1 29 2014 14 33 1 29 2014 14 33 1 29 2014 14 33 9 9 SIP 601 00000077 ANSWERED default 1 29 2014 14 34 1 29 2014 14 34 22 0 DAHDI pseudo 1124093033 NO ANSWER default 1 29 2014 14 34 1 29 2014 14 34 22 0 DAHDI pseudo 1719498666 NO ANSWER Figure 83 Downloaded CDR File Sample Call To Shows s e Context There are different context values that might show up in the downloaded CDR file The actual value can vary case by case Here are some sample values and their descriptions from internal internal extension makes outbound calls ext did XXXXX inbound calls It starts with ext did and XXXXX content varies case by case which also relate to the order when the trunk is created ext local internal calls between local extensions Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual
88. al and Use Random Port are configured on the phone e Call feature settings such as Public Mode Voicemail User ID Dial Plan and Auto Answer e LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6100 LDAP server This section explains how zero config works on the UCM6100 The settings for this feature can be accessed via Web GUI gt PBX gt Basic Call Routes gt Zero Config AUTO PROVISIONING By default the Zero Config feature is enabled on the UCM6100 for auto provisioning Three methods of auto provisioning are used Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 51 of 183 stream Innovative IP Voice amp Video SIP End Device Discover Device Assign Extension to Device Create XML Contig File e Download Contig File Send Downloading URL to Device Reboot Get Provisioned Figure 20 UCM6100 Zero Config e SIP SUBSCRIBE When the phone boots up it sends out SUBSCRIBE to a multicast IP address in the LAN The UCM6100 discovers it and then sends a NOTIFY with the XML config file URL in the message body The phone will then use the path to download the config file generated in the UCM6100 and reboot again to take the new configuration e DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function When the phone restart
89. all IP addresses Configure to limit the number of calls for a give IP address of IP range Enter the IP address or a range of IP addresses to be considered for call number limits For example 11 11 11 11 11 11 11 11 22 22 22 22 UCM6100 Series IP PBX User Manual Page 145 of 183 san nnovative IP Voice amp Video SIP SETTINGS The UCM6100 SIP global settings can be accessed via Web GUI gt PBX gt SIP Settings SIP SETTINGS GENERAL Table 53 SIP Settings General Configure the host name or domain name for the UCM6100 Realms MUST be globally unique according to RFC3261 The default setting is Grandstream Bind UDP Port Configure the UDP port used for SIP The default setting is 5060 Configure the IP address to bind to The default setting is 0 0 0 0 which means binding to all addresses If enabled the UCM6100 allows unauthorized INVITE coming into the PBX and the call can be made The default setting is No Realm For Digest Authentication Bind IP Address Allow Guest Calls Warning Please be aware of the potential security risk when enabling Allow Guest Calls as this will allow any user with the UCM6100 address to dial into the UCM6100 Overlap Dialing Select to enable overlap dialing support The default setting is No If set to No all transfers initiated by the endpoint in the UCM6100 will Allow Transfer be disabled unless enabled in peers or users The default setting is Yes Enable DNS S
90. all with the extension or trunk Otherwise please follow the instructions below to manually record the call 1 Make sure the feature code for Audio Mix Record is configured and enabled 2 After establishing the call enter the Audio Mix Record feature code by default it s 3 followed by or SEND to start recording 3 To stop the recording enter the Audio Mix Record feature code by default it s 3 followed by or SEND again Or the recording will be stopped once the call hangs up 4 The recording file can be retrieved under Web GUI gt Status gt CDR Click on C to play the recording or click on to download the recording file View Report Click on the title of the column to sort by column Click on the row to display full record View 10 No Start Time 1 2013 07 03 17 55 04 2 2013 07 03 17 54 32 3 2013 07 03 17 53 11 Figure 61 Download Recording File From CDR Page Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 136 of 183 sn The above recorded call s recording files are also listed under the UCM6100 web GUI gt CDR gt Recording Files CALL PARK The UCM6100 provides call park and call pickup features via feature code PARK A CALL There are two feature codes that can be used to park the call e Feature Maps gt Call Park Default code 72 During an active call press 72 and the call will be parked Parking lot number default range 701 to 720 will be an
91. ame 96 AccountNumber oAccountNumber SoCallerlDName 50 0 O Enable O Enable Save Cancel Figure 17 GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6100 embedded web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE Mozilla Firefox and Google Chrome By default the PBX can be accessed via HTTPS using Port 8089 e g https 192 168 40 50 8089 Users could also change the access protocol and port as preferred under Web GUI gt Settings gt HTTP Server Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 46 of 183 san Innovative IP Voice amp Video Table 17 HTTP Server Settings Enable or disable redirect from port 80 On the PBX the default access protocol is HTTPS and the default port number is 8089 When this option Redirect From Port 80 l l is enabled the access using HTTP with Port 80 will be redirected to HTTPS with Port 8089 The default setting is Enable Protocol Type Select HTTP or HTTPS The default setting is HTTPS Specify port number to access the HTTP server The default port number is 8089 Port Once the change is saved the web page will be redirected to the login page using the new URL Enter the username and password to login again EMAIL SETTINGS The Email application on the UCM6100 can be used to send out alert event Emails Fax Fax To Emai
92. apture Dignostic run Package capturing Done Click on Download to download the captured packages Figure 97 Ethernet Capture The output result is in pcap format Therefore users could specify the capture filter as used in general network traffic capture tool host src dst net protocol port port range before starting capturing the trace IP PING Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 179 of 183 TRACEROUTE G Target Host Output Result b4 bytes trom 4 125 224 1 3 64 bytes from 74 125 224 1793 64 bytes from 74 125 224 179 64 bytes from 74 125 224 1793 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 1793 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 173 64 bytes from 74 125 224 179 www google com E33 seg 1 ttl 53 time 13 8UU ms seg 2 ttl 53 time 19 300 ms seq 3 ttl 53 time 13 800 ms seq 4 ttl 53 time 13 625 ms seq 5 ttl 53 time 13 950 ms seg 6 ttl 53 time 14 125 ms seg ttl 53 time 17 425 ms seg 6 ttl 53 time 13 500 ms seg 4 ttl 53 time 13 875 ms seg 10 ttl 53 time 14 100 ms seg 11 ttl 53 time 14 175 ms seq 12 ttl 53 time 14 025 ms seg 13 ttl 53 time 14 150
93. click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUI gt PBX gt Internal Options gt Feature Codes directly Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 115 of 183 ndstream Innovative IP Voice amp Video CALL QUEUE The UCM6100 supports call queue by using static agents or dynamic agents This sections describes the configuration of call queue under Web GUI gt PBX gt Call Features gt Call Queue CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI gt PBX gt Call Features gt Call Queue e Click on Create New Queue to add call queue Agent Login Settings Name Strategy TechSupport1 Linear Warehouse Ringall Sales Ringall TechSupport2 Least Recent Figure 47 Call Queue e Click on to edit the call queue The call queue configuration parameters are listed in the table below Table 40 Call Queue Configuration Parameters Extension Configure the call queue extension Name Configure the call queue name to identify the call queue Select the strategy for the call queue e Ring All Ring all available Agents simultaneously until one answers e Linear Ring agents in the specified order e Least Recent St Ring the agent who has been called the least recently e Fewest Calls Ring the agent with the fewest completed calls e Random Ring a random agent e Round Robin Ring the agents in Round Robin scheduling with memory Firm
94. comply with the requirements of FCC Part 68 rules The Ringer Equivalence Number or REN is used to determine the number of devices which may be connected to the telephone line An excessive REN may cause the equipment to not ring in response to an incoming call In most areas the sum of the RENs of all equipment on a line should not exceed five 5 0 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 182 of 183 ndstream In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flyer for repair or warranty information It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message
95. d e 2 seconds e 3 seconds e A seconds e 5 seconds Note Silence and noise duration are not counted in message time If enabled the caller ID of the user who has left the message will be UCM6100 Series IP PBX User Manual Page 108 of 183 Innovative IP Voice amp Video announced at the beginning of the voicemail message The default setting is No If enabled the message duration will be announced at the beginning of the voicemail message The default setting is No Announce Message Duration If enabled a brief introduction received time received from and etc of Play Envelope each message will be played when accessed from the voicemail application The default setting is Yes Allow User Review If enabled users can review the message following the IVR before sending the message out The default setting is No VOICEMAIL EMAIL SETTINGS The UCM6100 can be configured to send the voicemail as attachment to Email Click on Voicemail Email Settings button to configure the Email attributes and content Voicemail Email Settings D Attach Recordings to E mail Template for Voicemail Emails Template Variables i TAB MAME Recipients firstname and lastname DUR The duration of the voicemail message LA AAT G pe annon nuni rr D eme MAILBOX The recipients extension FAN E COM The ese DO sf Elnan mere anne IR CALLERID caller ID of the person who hi ssage number in the m
96. d is set to Dual Default Interface IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Firmware Version 1 0 5 19 If Dual is selected as Method users will need assign the default interface to be LAN 1 or LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default UCM6100 Series IP PBX User Manual Page 35 of 183 Priority Value Preferred DNS Server IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value 802 1X san Innovative IP Voice amp Video value is 0 Table 9 UCM6108 UCM6116 Network Settings gt Basic Settings
97. des Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 93 of 183 Innovative IP Voice amp Video CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time e UCM6102 6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants e UCM6108 6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants The conference bridge configurations can be accessed under Web GUI gt PBX gt Call Features gt Conference In this page users could create edit view invite manage the participants and delete conference bridges The conference bridge status and conference call recordings if recording is enabled will be displayed in this web page as well CONFERENCE BRIDGE CONFIGURATIONS e Click on Create New Conference Room to add a new conference bridge e Click on to edit the conference bridge e Click on to delete the conference bridge Table 32 Conference Bridge Configuration Parameters Configure the conference number for the users to dial into the conference Extension When configured the users who would like to join the conference call must enter this password before accessing the conference bridge Password Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e he password has to be at least 4 characters Configure
98. device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used Enable SRTP for the VoIP trunk The default setting is No If enabled the local UCM6100 will automatically provide and update the local LDAP contacts to the remote UCM6100 SIP peer trunk In order to ensure successful synchronization the remote UCM6100 peer also needs to enable this option on the SIP peer trunk The default setting is No This is the password used for LDAP contact file encryption and decryption during the LDAP sync process The password must be the same on both UCM6100 peers o ensure successful synchronization Configure the TCP port used LDAP sync feature between two peer UCM6100 Specify an outbound rule for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding prefix parsed from this rule Specify the prefix for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding this prefix Register SIP Trunk Configuration Parameters Provider Name Host Name Transport Firmware Version 1 0 5 19 Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound rules and etc Configure th
99. ds The default setting is Register Timeout 20 Configure the number of registration attempts before the UCM6100 Register Attempts gives up The default setting is 0 which means the UCM6100 will keep trying until the server side accepts the registration request Video Configure the maximum bit rate in kb s for video calls The default Max Bit Rate kb s setting is 384 Support SIP Video Select to enable video support in SIP calls The default setting is Yes If enabled the UCM6100 will generate manager events when SIP UA Generate Manager Events KC performs events e g Hold The default setting is No If enabled when rejecting an incoming INVITE or REGISTER request the UCM6100 will always reject with 401 Unauthorized instead of Reject Non Matching INVITE notifying the requester whether there is a matching user or peer for the request This reduces the ability of an attacker to scan for valid SIP usernames The default setting is No SIP SETTINGS SESSION TIMER Table 55 SIP Settings Session Timer Select the session timer mode The default setting is Accept The options are e Originate Always request and run session timer Session Timers e Accept Run session timer only when requested by other UA Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 147 of 183 Gos am Innovative I e Refuse Do not run session timer Configure the maximum session refresh interval in seconds
100. e Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 67 of 183 Insecure Enable Keep alive Keep alive Frequency ndstream Innovative IP Voice amp Video e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentication of incoming INVITE messages is not required e No Normal IP based peers matching and authentication of incoming INVITE The default setting is Port If enabled empty SDP packet will be sent to the SIP server periodically to keep the NAT port open The default setting is Yes Configure the number of seconds for the host to be up for Keep alive The default setting is 60 seconds Other Settings SRTP Fax Detection Strategy Skip Trunk Auth Codec Preference Firmware Version 1 0 5 19 Enable SRTP for the call The default setting is No Enable to detect Fax signal from the user trunk during the call and send the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used This option controls
101. e amp Video Note The actual ring timeout might be overridden by users if the phone has ring timeout settings as well If enabled users could select extension voicemail ring group IVR call queue voicemail group as the destination if the call to the ring group has no answer Secret and Email address are required if voicemail is selected as the destination Configure the password to access the ring group extension s voicemail Note The password has to be at least 4 characters Configure the Email address of the ring group extension s voicemail If Attach Recordings to E mail is enabled from Web GUI gt PBX gt Voicemail gt Voicemail Email Settings the voicemail can be sent to the ring group s Email address as attachment shipping 6400 Available Extensions Ring Group Members 656 657 658 659 660 AF1 Ring Group Options Ring Strategy CO Ring Timeout on Each Member 5s Enable Destination Ki I D Default Destination Firmware Version 1 0 5 19 Ring simultaneously e 30 MainVoiceMenu Figure 44 Ring Group Configuration UCM6100 Series IP PBX User Manual Page 113 of 183 PAGING AND INTERCOM GROUP ndstream Innovative IP Voice amp Video The UCM6100 paging and intercom can be used via feature code to a single extension or a paging intercom group This sections describes the configuration of paging intercom group under Web GUI gt PBX gt Call Features gt Paging Intercom
102. e IP address or URL for the VoIP provider server of the trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only e TCP Only e TLS Only UCM6100 Series IP PBX User Manual Page 81 of 183 Keep Trunk CID Username Password Auth ID Codec Preference From Domain From User Outbound Proxy Support Outbound Proxy Auto Record DID Mode Enable Qualify Qualify Timeout Firmware Version 1 0 5 19 Gos am Innova tive I e All UDP Primary UDP is the primary transport protocol when all the other SIP transport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e All TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too When enabled it can avoid overridden by extension s CID if the extension has CID configured The default setting is enabled Enter the username to register to the trunk from the provider Enter the password to register to the trunk from the provider This is the authentication ID for the UCM6100 to register to the trunk if required by the provider If not specified the CallerlD name will be sued for authentication Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p
103. e Pick Extension Pick Extension Segment Pick Extension Period hour Firmware Version 1 0 5 19 Pick Extension Period hour al 5000 6299 Zero Config Extension Segment 4999 Pick Extension Segment E73 Figure 21 Auto Provision Settings Table 20 Auto Provision Settings Enable or disable the zero config feature on the PBX The default setting is disabled If enabled when the device is discovered the PBX will automatically assign an extension within the range defined in Zero Config Extension Segment to the device The default setting is disabled Click on the link Zero Config Extension Segment to specify the extension range to be assigned if Automatically Assign Extension is enabled The default range is 5000 6299 If enabled the extension list will be sent out to the device after receiving the device s request This feature is for the GXP series phones that support selecting extension to be provisioned via phone s LCD The default setting is disabled Click on the link Pick Extension Segment to specify the extension list to be sent to the device The default range is 4000 to 4999 Specify the number of minutes to allow the phones being provisioned to pick extensions UCM6100 Series IP PBX User Manual Page 53 of 183 dstream Please make sure an extension is manually assigned to the phone or Automatically Assign Extension is enabled during provisioning After the configuration on the UCM6100 web GU
104. e UCM6102 6104 226mm L x 155mm W x 34 5mm H Universal Power Supply Environmental Dimensions e UCM6108 6116 440mm L x 185mm W x 44mm H e UCM6102 Unit weight 0 51kg Package weight 0 94kg Weiaht e UCM6104 Unit weight 0 51kg Package weight 0 94kg S e UCM6108 Unit weight 2 23kg Package weight 3 09kg e UCM6116 Unit weight 2 27kg Package weight 3 14kg e UCM6102 6104 Wall mount and Desktop Mounting e UCM6108 6116 Rack mount and Desktop Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 18 of 183 stream Innovative IP Voice amp Video Additional Features Multi language Support Caller ID Polarity Reversal Wink Call Center Customizable Auto Attendant Concurrent Calls Conference Bridges Call Features Compliance Firmware Version 1 0 5 19 Yes English Chinese Spanish French German Russian Italian for Web GUI Customizable IVR to support any language Bellcore Telcordia ETSI FSK ETSI DTMF SIN 227 BT NTT Japan Yes with enable disable option upon call establishment and termination Multiple configurable call queues automatic call distribution ACD based on agent skills availability busy level in queue announcement Up to 5 layers of IVR Interactive Voice Response e UCM6102 Up to 30 simultaneous calls e UCM6104 Up to 45 simultaneous calls e UCM6108 6116 Up to 60 simultaneous calls e UCM6102 6104 Up to 3 password protected conference bridges allowing up to
105. e a new call can ring the queue after the last call on the agent is completed If set to 0 there will be no delay between calls to the queue The default setting is 15 seconds Configure the maximum number of calls to be queued at once This number does not include calls that have been connected with agents It only includes calls not connected yet The default setting is 0 which means unlimited When the maximum value is reached the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue UCM6100 Series IP PBX User Manual Page 117 of 183 ndstream Innovative IP Voice amp Video If enabled the UCM6100 will report to the agent the duration of time of Report Hold Time the call before the caller is connected to the agent The default setting is No If enabled users will be disconnected after the configured number of seconds The default setting is No Wait Time Note It is recommended to configure Wait Time longer than the Wrapup Time Select the available users to be the static agents in the call queue Agents Choose from the available users on the left to the static agents list on the right Click on Gi Gi GO amp to arrange the order e Clickon to delete the call queue e Click on Agent Login Settings to configure Agent Login Extension Postfix and Agent Logout Extension Postfix Once configured users could log in the call queue as dynamic agent Agent Login S
106. e is from 13 5 dB to 12 0 dB The default setting is O TX Gain Configure the TX gain for the transmitting channel of analog FXO port The valid range is from 13 5 dB to 12 0 dB The default setting is 0 Use CallerlD Configure to enable CallerID detection The default setting is Yes Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Fax Detection Note If enabled Fax Pass through cannot be used Select the Caller ID scheme for this trunk The default setting is Caller ID Scheme Bellcore Telcordia Enable automatic recording for the calls using this trunk The default Auto Record setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Tone Settings Busy Detection is used to detect far end hangup or for detecting busy signal The default setting is Yes Busy Detection If Busy Detection is enabled users can specify the number of busy tones to be played before hanging up The default setting is 2 Better Busy Tone Count results might be achieved if set to 4 6 or even 8 Please note that the higher the number is the more time is needed to hangup the channel However this might lower the probability to get random hangup Congestion detection is used to detect far end congestion signal The Congestion Detection DE default se
107. e number of taps the number 256 is not translated into 256ms of echo cancellation Instead 256 taps means 256 8 32 ms The default setting is ON which is 128 taps Configure to enable disable 3 way calling feature on the user The default setting is enabled Configure the number of rings before sending CID The default setting is 1 Other Settings Fax Detection Firmware Version 1 0 5 19 Enable to detect Fax signal from the user trunk during the call and send UCM6100 Series IP PBX User Manual Page 65 of 183 Andstream Innovative IP Voice amp Video the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used l If enabled users will not need enter the PIN Set required by the Skip Trunk Auth E outbound rule to make outbound calls The default setting is No BATCH ADD EXTENSIONS BATCH ADD SIP EXTENSIONS Under Web GUI gt PBX gt Basic Call Routes gt Extensions click on Batch Add Extensions gt Batch Add SIP Extensions Table 24 Batch Add SIP Extension Parameters Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Start Extension Assign permission
108. ea e Clickon next to the selected Music On Hold class to delete this Music On Hold class e Click on to select music file from local PC and click on o to start uploading The music file uploaded has to be 8 KHz Mono format with size smaller than 5M m e Clickon next to the sound file to delete it from the selected Music On Hold Class Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 122 of 183 Deg Innovative IP Voice amp Video FAX T 38 The UCM6100 supports T 30 T 38 Fax and Fax Pass through It can also convert the received Fax to PDF format and send it to the configured Email address Fax T 38 settings can be accessed via Web GUI gt PBX gt Internal Options gt FAX T 38 CONFIGURE FAX T 38 e Click on Create New Fax Extension In the popped up window fill the extension name and Email address to send the received Fax to e Click on Fax Settings to configure the Fax parameters Enable Error Correction Mode Maximum Transfer Rate Minimum Transfer Rate Default Email Address Template Variables Firmware Version 1 0 5 19 Table 41 FAX T 38 Settings Configure to enable Error Correction Mode ECM for the Fax The default setting is Yes Configure the maximum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14400 The default setting is 14400 Configure the minimum transfer rate during the Fax rate negotiation T
109. end out SIP SUBSCIRBE to the remote UCM6100 to obtain the remote extension status When the SIP end points registers and subscribes to the local UCM6100 event list it can obtain the remote extension status from this event list Once successfully configured the event list page will show the status of total extension and subscribers for each event list Users can also select the event URI to check the monitored extension s status and the subscribers details A Note e To configure LDAP sync please go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunk You will see Sync LDAP Enable option Once enabled please configure password information for the remote peer UCM6100 to connect to the local UCM6100 Additional information such as port number LDAP outbound rule LDAP Dialed Prefix will also be required Both the local UCM6100 and remote UCM6100 need enable LDAP sync option with the same password for successful connection and synchronization e Currently LDAP sync feature only works between two UCM6100s e Theoretically Remote BLF monitoring will work when the remote PBX being monitored is non UCM6100 PBX However it might not work the other way around depending on whether the non UCM6100 PBX supports event list BLF or remote monitoring feature Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 132 of 183 Andstream Innovative IP Voice amp Video CALL FEATURES The UCM6100 supports call recording trans
110. ension e Voicemail e Conference Rooms e Voicemail Group e IVR e Ring Group e Queues e Page Group e Fax e IVR Prompt e Hangup e DISA To record new IVR prompt or upload IVR prompt to be used in IVR click on Prompt next to the Welcome Prompt option and the users will be redirected to IVR Prompt page Or users could go to Web GUI gt PBX gt Internal Options gt IVR Prompt page directly Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 101 of 183 andstream Innovative IP Voice amp Video Create New IVR Name Main Menu Extension 7011 i Dial Other Extensions Dial Trunk Permission Welcome Prompt Figure 35 Click On Prompt To Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6100 it will be added into the prompt list options for users to select in different IVR scenarios RECORD NEW IVR PROMPT In the UCM6100 Web GUI gt PBX gt Internal Options gt IVR Prompt page click on Record New IVR Prompt and follow the steps below to record new IVR prompt Record New IVR prompt File Name Welcome Prompt 1 Format WAM sl Dial This User Extension to 6000 Le Record a New Voice Prompt Figure 36 Record New IVR Prompt e Specify the IVR file name e Select the format GSM or WAV for the IVR prompt file to be recorded e Select the extension to receive the call from the UCM6100 to record the IVR prompt e Click the Record button A request
111. eo e Click on one of the tabs Ai Analog Fe to display the corresponding extensions accordingly e Click on to expand the status detail table e Click on to hide the status detail table QUEUES Users could see all the configured call queue status in this section The following figure shows the call queue 6500 being in used Queues No Calls 6 4 nhn 8 anna am dii UL Service Level L 0 05 within Os Calls Completed 0 Calls Abandoned 1 Figure 67 Queue Status The current call status caller ID duration agent status service level calls summary completed abandoned are shown for the call queue The agent status is defined as below Table 61 Agent Status The agent is available idle The agent is ringing The agent is talking busy The agent has been logged out On the UCM6100 Service Level is defined as the percentage of high quality calls over all calls in the call queue where high quality call means calls answered within 10 seconds Other operations are also available in queue status section e Click on Queues the web page will redirect to call queue configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Call Queue e Click on to refresh the call queue status e Click on to expand the call queue detail e Click on to hide the call queue detail Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 156 of 183 ndstream
112. er Size Fixed jitter buffer or used as the initial time for adaptive jitter buffer The default setting is 100 Configure the maximum time in ms to buffer for Adaptive jitter buffer Max Jitter Buffer implementation or used as the jitter buffer size for Fixed jitter buffer implementation The default setting is 200 Configure the jitter buffer implementation on the sending side of a SIP channel The default setting is Fixed e Fixed Implementation The size is always equal to the value of Max Jitter Buffer e Adaptive The size is adjusted automatically and the maximum value equals to the value of Max Jitter Buffer INTERNAL OPTIONS RTP SETTINGS Table 47 Internal Options RTP Settings RTP Start Configure the RTP port starting number The default setting is 10000 RTP End Configure the RTP port ending address The default setting is 20000 Configure to enable or disable strict RTP protection If enabled RTP otrict RTP packets that do not come from the source of the RTP stream will be dropped The default setting is Disable Configure to enable or disable RTP Checksums on HTP traffic The HIP Checksums D l default setting is Disable INTERNAL OPTIONS HARDWARE CONFIG The analog hardware FXS port and FXO port on the UCM6100 will be listed in this page Click on d to edit signaling preference for FXS port or configure ACIM settings for FXO port Select Loop Start or Kewl Start for each FXS port And then
113. eries IP PBX User Manual Page 107 of 183 CONFIGURE VOICEMAIL Innovative IP Voice amp Video VOICEMAIL If the voicemail is enabled for UCM6100 extensions the configurations of the voicemail can be globally set up and managed under Web GUI gt PBX gt Call Features gt Voicemail Max Greeting Dial 0 For Operator Max Messages Per Folder Max Message Time Min Message Time Announce Message Caller ID Firmware Version 1 0 5 19 Table 35 Voicemail Settings Configure the maximum number of seconds for the voicemail greeting The default setting is 60 seconds If enabled the caller can press 0 to exit the voicemail application and connect to the configured operator s extension The operator extension can be configured under web GUI gt PBX gt Internal Options gt General Configure the maximum number of messages per folder in users voicemail The valid range 10 to 1000 The default setting is 50 Select the maximum duration of the voicemail message The message will not be recorded if the duration exceeds the max message time The default setting is 15 minutes The available options are e 1 minute e 2 minutes e 5 minutes e 15 minutes e 30 minutes e Unlimited Configure the minimum duration in seconds of a voicemail message Messages will be automatically deleted if the duration is shorter than the Min Message Time The default setting is 3 seconds The available options are e No minimum e 1 secon
114. esidential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Regulatory Information U S FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA The unit bears a label on the back which contains among other information a product identifier in the format US GNIISOOBUCM6104 US GNIISOOBUCM6116 If requested this number must be provided to the telephone company This equipment uses the following standard jack types for network connection RJ11C This equipment contains an FCC compliant modular jack It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which
115. etting is Yes Enter DNS server address 1 The default setting is 8 8 8 8 Enter DNS server address 2 The default setting is 208 67 222 222 Enter the DHCP IP Pool starting address The default setting is 192 168 2 100 Enter the DHCP IP Pool ending address The default setting is 192 168 2 254 Enter the IP lease time in seconds The default setting is 43200 LAN when Method is set to Switch IP Method Gateway IP Subnet Mask IP Address DNS Server 1 Firmware Version 1 0 5 19 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting is UCM6100 Series IP PBX User Manual Page 33 of 183 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value ndstream 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Defa
116. ettings Agent Login Settings D Agent Login Extension Postfix D Agent Logout Extension Postfix Example Figure 48 Agent Login Settings For example if the call queue extension is 6500 Agent Login Extension Postfix is and Agent Logout Extension Postfix is users could dial 6500 to login to the call queue as dynamic agent and dial 6500 to logout from the call queue Dynamic agent doesn t need to be listed as static agent and can log in log out at any time e Call queue feature code Agent Pause and Agent Unpause can be configured under Web GUI gt PBX gt Internal Options gt Feature Codes The default feature code is 83 for Agent Pause and 84 for Agent Unpause Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 118 of 183 ndstream Innovative IP Voice amp Video EXTENSION GROUPS The UCM6100 extension group feature is added since firmware version 1 0 5 14 Users could assign extensions to different groups to better manage the configurations on the UCM6100 For example when configuring Enable Filter on Source Caller ID users could select a group instead of each person s extension to assign This feature simplifies the configuration process and helps manage and categorize the extensions for business environment CONFIGURE EXTENSION GROUPS Extension group can be configured via Web GUI gt PBX gt Call Features gt Extension Groups e Click on Create New Extension Group to create a n
117. evel than an outbound rule s privilege in order to make outbound calls from this rule Enable Voicemail Enable Voicemail for the user The default setting is Yes Configure the SIP IAX password for the users Three options are available to create password for the batch of extensions e User Random Password SIP IAX Password A random secure password will be automatically generated lt is recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure Voicemail password digits only for the users e User Random Password l l A random password in digits will be automatically generated It is Voicemail Password recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure the number of seconds to ring the user before the call is l l forwarded to voicemail voicemail is enabled or hang up voicemail is Ring Timeout l E disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 69 of 183 ream Innovative IP Voice amp Video under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a rin
118. ew extension group e Clickon to edit the extension group Select extensions from the list on the left side to the right side Edit Extension Group AccountingDept AccountingDept Available Extensions Selected Extensions Figure 49 Edit Extension Group e Clickon to delete the extension group USE EXTENSION GROUPS Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 119 of 183 E ten Here is an example where the extension group can be used Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes and select Enable Filter on Source Caller ID Both single extensions and extension groups will show up for users to select Edit Outbound Rule usa Calling Rule Name usat Pattern _ NCAA CD Password Privilege Level National Enable Filter on Source Caller w ID Available Extensions Extension Groups Selected Extensions Extension Groups Extension Group Accounting Dept Extension Group Marketing Dept Extension Group IT Dept Extension Group Sales Dept Extension Group TechSupport Dept CO Custom Dynamic Route Figure 50 Select Extension Group in Outbound Route Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 120 of 183 ream Innovative IP Voice amp Video PICKUP GROUPS The UCM6100 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group by dialing Pickup
119. fault the LDAP server has generated the first phonebook with PBX DN ou pbx dc pbx dc com based on the UCM6100 user extensions already e Users could add new phonebook with a different Phonebook DN for other external contacts For example ou people dc pbx dc com e All the phonebooks in the UCM6100 LDAP server have the same Base DN dc pbx dc com If users have the Grandstream phone provisioned by the UCM6100 the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks Additionally users could manually configure the LDAP client settings to manipulate the built in LDAP server on the UCM6100 If the UCM6100 has multiple LDAP phonebooks created in the LDAP client configuration users could use dc pbx dc com as Base DN to have access to all phonebooks on the UCM6100 LDAP server or use a specific phonebook DN for example ou people dc pbx dc com to access to phonebook with Phonebook DN ou people dc pbx dc com only To access LDAP Server settings go to Web GUI gt Settings gt LDAP Server LDAP SERVER CONFIGURATIONS The following figure shows the default LDAP server configurations on the UCM6100 LDAP Server configurations Base DN dc pbx dc com PBX DN ou pbx dc pbx dc com Root DN cn admin dc pbx dc com Root Password Confirm Root Password Cancel ff Save Figure 12 LDAP Server Configurations Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 42
120. fer call forward call park and other call features via feature code This section lists all the feature codes in the UCM6100 and describes how to use the call features FEATURE CODES Table 44 UCM6100 Feature Codes Feature Maps e Default code 1 e Enter the code during active call After hearing Transfer you will hear dial tone Enter the number to transfer to Then the user will be disconnected and transfer is completed e Options Disable Allow Caller Enable the feature code on caller side only Blind Transfer Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee e Default code 2 e Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to complete the attended transfer Attended Transfer e Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee e Default code 0 e Enter the code during active call It will disconnect the call e Options Disconnect Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and Firmware Version 1 0 5 19 UCM6100 Series IP PBX U
121. figuration Parameters e Added DISA and Fax to inbound route default destination options Table 31 Inbound Rule Configuration Parameters e Added DISA and Fax to IVR key press event options Table 34 IVR Configuration Parameters e Added Min Message Time option in voicemail settings Table 35 Voicemail Settings e Added Fax setting samples FAX T 38 e Added DISA support for inbound route and IVR DISA e Added Event List support to monitor local extensions and remote extensions BLF AND EVENT LIST e Added feature code 0 for Disconnect Table 44 UCM6100 Feature Codes e Added feature code 8 for Pickup Extension in pickup group feature Table 44 UCM6100 Feature Codes e Added Record Prompt and Custom Name of Pickup Group options in internal options Table 45 Internal Options General e Added warning information for Allow Guest Call option to avoid potential security risk caused by misconfiguration Table 50 IAX Settings General e Changed reset mode to two mode User Data and All RESET AND REBOOT Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 14 of 183 E ten nnovative IP Voice amp Video FIRMWARE VERSION 1 0 1 22 e hisis the initial version Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 15 of 183 san Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance The UCM6100 series IP PBX is an inn
122. g timeout configured the actual ring timeout used is the shortest time set by either device Enable automatic recording for the calls using this extension The Auto Record default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files l When user dials voicemail code the password verification IVR is Skip Voicemail Password l AMEN skipped If enabled this would allow one button voicemail access By Verification default this option is disabled Configure the maximum number of calls allowed for each remote IP Max Number of Calls dd address Configure to enable disable requiring call token If set to Auto it might l lock out users who depend on backward compatibility when peer Require Call Token TEN l l l authentication credentials are shared between physical endpoints The default setting is Yes Other Settings SRTP Enable SRTP for the call The default setting is No Enable to detect Fax signal from the user trunk during the call and send the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Fax Detection Note If enabled Fax Pass through cannot be used This option controls how the extension can be used on devices within different types of network e Allow All Device in a
123. ges 0 0 0 SIP User FXO Agent Unpause Features bd annes RIS Call Forward Busy Activate Features No Parked Calls defined Call Forward Busy Deactivate Features Call Forward NoAnswer Activate Features Total 20 Show 1 2 Jumpto Queues gt Figure 64 Status gt PBX Status TRUNKS Users could see all the configured trunk status in this section Trunks 5 Unmonitored Grandstream 192 168 40 140 Unavailable Trunk1 Ports 1 Figure 65 Trunk Status Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 153 of 183 san Innovative IP Voice amp Video Table 59 Trunk Status Display trunk status e Analog trunk status Available Busy Unavailable Unknown Error Status e SIP Peer trunk status Unreachable The hostname cannot be reached Unmonitored QUALIFY feature is not turned on to be monitored Reachable The hostname can be reached e SIP Register trunk status Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type ie e Analog e SIP e AX Username Display username for this trunk Port Hostname IP Display Port for analog trunk or Hostname IP for VoIP SIP IAX trunk Other operations are also available in trunk status section e Click on Trunks the web page will redirect to trunk configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt Analog Trunks e Click on 6 to refresh the trunk status e Click on
124. h System Events gt Alert og UCM6100 Series IP PBX User Manual Innovative IP Voice amp Video Page 10 of 183 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Figure 96 Figure 97 Figure 98 Figure 99 Firmware Version 1 0 5 19 Deg Innovative IP Voice amp Video COR RE 165 UREN 166 Call Report Entry With Audio Recording File rrrrrrrnnnrrrrrrnnnnrrrrrnnnnrrvrnnnnnrnnnnnnnnrennnnnsssennnnnn 167 Downloaded CDR File Sample Call To Shows ei 167 Downloaded CDR File Sample Source Channel and Dest Channel 1 168 Downloaded CDR File Sample Source Channel and Dest Channel 2 168 Downloaded CDR File Sample Source Channel and Dest Channel 3 168 PR 169 Network EE 171 ESOS SAN LIN e 172 Upgrading Firmware TE 173 FINN 173 EOC AN gt OD EEE EN NN 175 BER e 175 Restore UCM6100 From Backup Ee 176 i r TT 177 Reseland 0010 E 178 EST CAD UUM ETE x u TEE 179 EN EE 180 ee 0 EEE EEE NE EE 180 UCM6100 Series IP PBX User Manual Page 11 of 183 san Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from
125. he DIMF entry within the timeout in seconds If no DTMF entry is UCM6100 Series IP PBX User Manual Page 100 of 183 Response Timeout Prompt Invalid Prompt Response Timeout Repeat Loops Invalid Repeat Loops Language Key Press Event CREATE IVR PROMPT Gos am Innova tive I detected within the timeout a timeout prompt will be played The default setting is 10 seconds Select the prompt message to be played when timeout occurs Select the prompt message to be played when an invalid extension is pressed Configure the number of times to repeat the prompt if no DTMF input is detected When the loop ends it will go to the timeout destination if configured or hang up The default setting is 3 Configure the number of times to repeat the prompt if the DTMF input is invalid When the loop ends it will go to the invalid destination if configured or hang up The default setting is 3 Select the voice prompt language to be used for this IVR The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Select the event for each key pressing for 0 9 Timeout and Invalid The event options are e Ext
126. he PBX e Status Displays PBX status System Status System Events and CDR e PBX To configure extensions trunks call routes zero config for auto provisioning call features internal options IAX settings and SIP settings e Settings To configure network settings firewall settings change password LDAP Server HTTP Server Email Settings Time Settings and NTP server e Maintenance To perform firmware upgrade backup configurations cleaner setup reset reboot syslog setup and troubleshooting WEB GUI LANGUAGES Currently the UCM6100 series web GUI supports the following languages Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 29 of 183 andstream English Simplified Chinese Traditional Chinese Spanish French Portuguese Russian Italian Polish German Czech Users can select the displayed language in web GUI login page or at the upper right of the web GUI after logging in Username English 2014 03 dich Password BERE IF fe A English sikh Espanal IER Espanol Francais Francais gt Portugu s Portugu s Doku PycckMM Figure 10 UCM6100 Web GUI Language SAVE AND APPLY CHANGES Click on Save button after configuring the web GUI options in one page After saving all the changes make sure click on Apply Changes button on the upper right of the web page to submit all the changes If the change requires reboot to take effect a prompted message
127. he possible values are 2400 4800 7200 9600 12000 and 14000 The default setting is 2400 Configure the Email address to send the received Fax to if user s Email address cannot be found Note The extension s Email address or the Fax s default Email address needs to be configured in order to receive Fax from Email If neither of them is configured Fax will be not be received from Email Fill in the Subject and Message content to be used in the Email when sending the Fax to the users The template variables are e CALLERIDNUM Caller ID Number e CALLERIDNAME Caller ID Name e RECEIVEEXTEN The extension to receive the Fax e FAXPAGES Number of pages in the Fax e VM DATE The date and time when the Fax is received UCM6100 Series IP PBX User Manual Page 123 of 183 andstream Innovative IP Voice amp Video e Click on Pp to edit the Fax extension TI e Clickon to delete the Fax extension SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6100 to receive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port Connect Fax machine to the UCM6100 FXS port Connect PSTN line to the UCM6100 FXO port Go to web GUI gt PBX gt Analog Trunks page Create or edit the analog trunk for Fax as below w p xt Fax Detection Make sure Fax Detection option is set to No Edit Analog Trunk trunk 3 Channels 1 2 3
128. he backup logs will be listed on the web page RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration on the UCM6100 from a backup file users could go to Web GUI gt Maintenance gt Backup gt Local Backup e Alist of previous configuration backups is displayed on the web page Users could click on D of the desired backup file and it will be restored to the UCM6100 e f users have other backup files on PC to restore on the UCM6100 click on Upload Backup File first and select it from local PC to upload on the UCM6100 Once the uploading is done this backup file will be displayed in the list of previous configuration backups for restore purpose Click on 2 to restore from the backup file Create New Backup Upload Backup File Config File v Voice File Voicemail File Voice Records CDR List of Previous Configuration Backups 1 backup 2013may14 232900 23 29 55 May 14 2013 l e ole EB 2 backup 2013mar26 180249 18 02 51 Mar 26 2013 Figure 94 Restore UCM6100 From Backup File Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 176 of 183 A Note ndstream Innovative IP Voice amp Video e The uploaded backup file must be a tar file with no special characters like 4 amp space in the file name e The uploaded back file size must be under 10MB CLEANER Users could configure to clean the Call Detail Report Voice
129. he conference administrator joins the conference The default setting is No Note If Quiet Mode is enabled the voice prompt for Wait For Admin will not be announced If enabled users could press 0 to invite other users with the users permission or press 1 to invite other users without the user s permission to join the conference The default setting is No Note Conference administrator can always invite other users without enabling this option If enabled the caller will be announced to all conference participants when there the caller joins the conference The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled no authentication will be required when joining the conference call The default setting is Yes UCM6100 Series IP PBX User Manual Page 95 of 183 ndstream Innovative IP Voice amp Video Play Hold Music For First If enabled the UCM6100 will play Hold music to the first participant in Caller the conference until another user joins in The default setting is No Skip Authentication When If enabled the invitation from Web GUI for a conference bridge with Inviting User via Trunk from password will skip the authentication for the invited users The default Web GUI setting is No Select the music on hold class to be played in conference call Music On Music On Hold Hold class can be set up under web Ul gt PBX gt Internal Options Music
130. hold doesn t have Music On Hold Suggest Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold Select to enable relaxed DTMF handling The default setting is No Select DTMF mode to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used The default setting is RFC2833 During an active call if there is no RTP activity within the timeout in seconds the call will be terminated The default setting is no timeout Note This setting doesn t apply to calls on hold When the call is on hold if there is no RTP activity within the timeout in seconds the call will be terminated This value of RTP Hold Timeout should be larger than RTP Timeout The default setting is no timeout Configure whether the Remote Party ID should be trusted The default setting is No Configure whether the Remote Party ID should be sent or not The default setting is No Configure whether the UCM6100 should generate inband ringing or not The default setting is Never e Yes The UCM6100 will send 180 Ringing followed by 183 Session Progress and in band audio e No The UCM6100 will send 180 Ringing if 183 Session Progress has not been sent yet If audio path is established already with 183 then send in ba
131. hone only after you are informed Figure 27 UCM6100 PSTN Detection e fthere are two FXO ports connected to PSTN lines use the following settings for auto detection Detect Model Auto Detect Source Channel The source channel to be detected Destination Channel The channel to help detecting For example the second FXO port Destination Number The number to be dialed for detecting This number must be the actual PSTN number for the FXO port used as the destination channel Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 76 of 183 andstream Innovative IP Voice amp Video Edit Analog Trunk trunk 1 Detect model Auto Detect source Channel ta be 1 detected Destination Channel 2 7 Destination Number 1234567 Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 28 UCM6100 PSTN Detection Auto Detect e If there is only one FXO port connected to PSTN line use the following settings for auto detection Edit Analog Trunk trunk_ 1 Detect model Semi auto Detect e Source Channel to be 1 detected Destination Number 123456 7 Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 29 UCM6100 PSTN Detection Semi Auto Detect Detect Model Semi auto Detect Source Cha
132. ific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All l If enabled users will not need enter the PIN Set required by the Skip Trunk Auth outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 and H 263p CREATE NEW IAX EXTENSION To manually create new IAX user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New IAX Extension and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 22 IAX Extension Configuration Parameters Extension The extension number associated with the user Configure the CallerlD Number that would be applied for outbound calls from this user CallerlD Number Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Permiss Assign permission level to the user The available permissions are ermission l Internal Local National and International from the lowest level to Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 60 of 183 SIP IAX Password Enable Voicemail Voicemail Password Call Forward Unconditional Call Forward No Answer Call Forward Busy
133. il Settings ccccsccccccsseceeceseeecseeeeeeeeeseeseaaeeeseaeeesseneeeeas Voicemail Group RE ln Te E Ring Group barameters sess eene nnn nans UCM6100 Series IP PBX User Manual san Innovative IP Voice amp Video Page 7 of 183 san Innovative IP Voice amp Video Table 39 Paging Intercom Group Configuration Parametere 114 Table 40 Call Queue Configuration Parametere 116 LE 6 E EEE SA EEE u 123 Table 42 DANN 128 Tabled BEN tee E 131 Table 44 UCM6100 Feature Codes rrrrnnrannnnnnrnnnnnrrnrrnnnnrnnrnnnnnrnnrrnnnsrennnnnnsrnnnnnnnsrnrnnnnssennnnnsssennnnnsssenn 133 Table 45 Internal Options General sessi nennen nnne nnn nnns nain nnn sna nnn nnn 138 Table 46 Internal Options Jitter Butter 140 Table 47 Internal Options RTP Settings seeeessssesssssssseseeee eene nennen nennen nnn 140 Table 48 Internal Options Hardware Config ccccccsseecceceeeeeeeeeeeeeeceeeeeeeeceeeeeeeeeeeeesaeeeeessaaeeeeesaaaeeeeeeaas 141 Table 49 Internal Options STUN Montor nennen nennen nennen 142 Table 50 IAX Gettngsi eneral sessi eene nennen nennen nennen nnns snas n risa aa anna 143 Table 51 IAX Gettngs egstraton eene nnn nenas 143 Table 52 IAX Settings Static Deiense nennen nennen nennen nnns naar nnn nna 144 Table 53 SIP Seilings General uscsossuucice spina oc useke EE ga ES bein ea pb cicenE qus Dpa ae uiu TP ta oen c ea CU EK HIA
134. ination is set to By DID Select the default destination for the inbound call Extension Voicemail Conference Room Queue Ringgroup Page Vmgroup Fax DISA IVR By DID When By DID is used the UCM6100 will look for the destination UCM6100 Series IP PBX User Manual Page 91 of 183 DID Destination E ten nnovative IP Voice amp Video based on the number dialed which could be local extensions conference call queue ring group paging intercom group IVR voicemail groups and Fax extension as configured in DID destination If the dialed number matches the DID pattern the call will be allowed to go through Select the DID destination Only the selected category can be reached by DID using this inbound route Extension Conference Call Queue Ring Group Paging Intercom Group IVR Voicemail Groups Fax Extension Time Condition Start Time End Time Date Week Destination Firmware Version 1 0 5 19 Select the start time hour minute for the trunk to use the inbound rule Select the end time hour minute for the trunk to use the inbound rule Select By Week or By Day and specify the date for the trunk to use the inbound rule Select the day in the week to use the inbound rule Select the default destination for the inbound call By DID for VolP trunk only When By DID is used the UCM6100 will look for the destination based on the number dialed which could be local exten
135. ions Available Extensions Selected Extensions 800 801 G Remote Extensions Available Extensions selected Extensions D Special Extensions Figure 60 Create New Event List Table 43 Event List Settings Configure the name of this event list for example office event list URI Please note the URI name cannot be the same as the extension name on the UCM6100 The valid characters are letters digits _ and Select the available extensions listed on the local UCM6100 to be monitored in the event list Local Extensions If LDAP sync is enabled between the UCM6100 and the peer UCM6100 Remote Extensions the remote extensions will be listed under Available Extensions If not manually enter the remote extensions under Special Extensions field Manually enter the remote extensions in the peer register trunk to be l l monitored in the event list Special Extensions Valid format 5000 5001 9000 Remote extension monitoring works on the UCM6100 via event list BLF among Peer SIP trunks or Register SIP trunks register to each other Therefore please properly configure SIP trunks on the Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 131 of 183 san UCM6100 first before using remote BLF feature Please note the SIP end points need support event list BLF in order to monitor remote extensions When an event list is created on the UCM6100 and remote extensions are added to the list the UCM6100 will s
136. isk service for Fail2Ban The default setting is disabled Please Asterisk Service make sure both Enable Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP authentication on the UCM6100 Configure the listening port number for the service Currently only 5060 for Port UDP is supported Configure the number of authentication failures during Max Retry Duration MaxRetry before the host is banned The default setting is 10 Please make sure this option is properly configured as it will override the MaxRetry value under Global Settings CHANGE PASSWORD After login the Web GUI for the first time it is highly recommended for users to change the default password admin to a more complicated password for security purpose Follow the steps below to change the Web GUI access password 1 Goto Web GUI gt Settings gt Change Password page 2 Enter the old password first 3 Enter the new password and retype the new password to confirm The new password has to be at least 4 characters 4 Click on Save and the user will be automatically logged out 5 Once the web page comes back to the login page again enter the username admin and the new password to login Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 41 of 183 ndstream nnovative IP Voice amp Video LDAP SERVER The UCM6100 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner e By de
137. k Menu Factory Menu Firmware Version 1 0 5 19 Gos cam Innova tive I Table 4 LCD Menu Options e Critical Events e Other Events e Hardware Hardware version number e Software Software version number e P N Part number e WAN MAG WAN side MAC address UCM6102 only e LAN MAC LAN side MAC address e Uptime System up time For UCM6104 UCM6108 UCM6116 e LAN Mode DHCP Static IP or PPPoE e LAN IP IP address e LAN Subnet Mask For UCM6102 e WAN Mode DHCP Static IP or PPPoE e WAN IP IP address e WAN Subnet Mask e LAN IP IP address e LAN Subnet Mask For UCM6104 UCM6108 UCM6116 e LAN Mode Select LAN mode as DHCP Static IP or PPPoE For UCM6102 e WAN Mode Select WAN mode as DHCP Static IP or PPPoE e Reboot e Factory Reset e LCD Test Patterns Press OK to start Then press Down button to test different LCD patterns When done press OK button to exit e Fan Mode Select Auto or On e LED Test Patterns UCM6100 Series IP PBX User Manual Page 26 of 183 san Innovative IP Voice amp Video Select All On All Off or Blinking and check LED status e RTC Test Patterns Select 2022 02 22 22 22 or 2011 01 11 11 11 to start the RTC Real Time Clock test pattern Then check the system time from LCD idle screen by pressing DOWN button or from web GUI gt System Status gt General page Reboot the device manually after the RTC test is done e Hardware Testing Select Test
138. k the last joined user from the conference Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Increase your volume More options e 1 List all users currently in the conference call e 2 Kick all non Administrator participants from the conference call e 3 Mute Unmute all non Administrator participants from the conference call e 4 Record the conference call e 8 Exit the caller menu and return to the conference Conference User IVR Menu 1 cO N O OC P A Note Mute unmute yourself Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Increase your volume Exit the caller menu and return to the conference When there is participant in the conference the conference bridge configuration cannot be modified RECORD CONFERENCE The UCM6100 allows users to record the conference call and retrieve the recording from web GUI gt PBX gt Call Features gt Conference Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 98 of 183 ndstream Innovative IP Voice amp Video To record the conference call when the conference bridge is in idle enable Record Conference from the conference bridge configuration dialog Save the setting and apply the change When the conference call starts the call will be automatically recorded in wav format The recording files will be listed as below once av
139. l Voicemail Voicemail To Email and etc The configuration parameters can be accessed via Web GUI Settings Email Settings Table 18 Email Settings Enable or disable TLS during transferring submitting your Email to other TLS Enable UM SMTP server The default setting is Yes Select Email type e MTA Mail Transfer Agent The Email will be sent from the configured domain When MTA is selected there is no need to set Type up SMTP server for it or no user login is required However the JP Emails sent from MTA might be considered as spam by the target SMTP server e Client Submit Emails to the SMTP server A SMTP server is required and users need login with correct credentials Specify the domain name to be used in the Email when using type Domain MTA Server Specify the SMTP server when using type Client Username is required when using type Client Normally it s the Email Username address Password to login for the above Username Email address is required Password when using type Client Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 47 of 183 dstream Innovative IP Voice amp Video Display Name Specify the display name in the FROM header in the Email Specify the sender s Email address For example pobx example mycompany com Sender The following figure shows a sample Email settings on the UCM6100 assuming the Email is using smtp gmail com as the SMTP server Email settings T
140. l report e Sort Click on the header of the column to sort by this category For example clicking on Start Time will sort the report according to start time Clicking on Start Time again will reverse the order e Download Records On the bottom of the page click on Download Records button to export the report in csv format e Delete All On the bottom of the page click on Delete All button to remove all the call report information e Play Download Delete Recording File per entry If the entry has audio recording file for the call the three icons on the most right column will be activated for users to select In the following picture the second entry has audio recording file for the call Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 166 of 183 ndstream Innovative IP Voice amp Video Click on to play the recording file click on to download the recording file in wav format click on to delete the recording file the call record entry will not be deleted 2013 07 03 18 27 47 0 00 14 2013 07 03 17 55 04 0 00 16 Figure 82 Call Report Entry With Audio Recording File DOWNLOADED CDR FILE The downloaded CDR csv file has different format from the web UI CDR Here are some descriptions e Call From Call To Call From the caller ID Call To the callee ID If Call From shows empty Call To shows s see highlight part in the picture below and the Source Channel cont
141. ls Internal calls are calls from one internal extension to another extension which are not sent over a trunk External calls External calls are calls sent from one trunk to another trunk which are not sent to Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 165 of 183 ndstream Innovative IP Voice amp Video any internal extension Caller Number Enter the caller number to be filtered in the CDR report Caller Name Enter the caller name to be filtered in the CDR report From Date Specify From date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time To Date Specify To date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time The call report will display as the following figure shows Start Time 2013 07 03 18 29 26 6000 701 0 00 03 0 00 03 2013 07 03 18 29 00 6000 0 00 23 0 00 22 2013 07 03 18 28 51 6000 0 00 01 0 00 01 2013 07 03 18 28 38 6000 0 00 08 0 00 06 2013 07 03 18 28 31 6000 0 00 02 0 00 02 2013 07 03 18 28 06 6000 0 00 22 0 00 20 2013 07 03 18 27 47 6000 0 00 16 0 00 14 2013 07 03 17 55 04 6000 0 00 18 0 00 16 2013 07 03 17 54 32 6000 0 00 19 0 00 18 2013 07 03 17 53 11 6000 0 00 11 0 00 11 e e e Download Records Figure 81 Call Report Users could perform the following operations on the cal
142. lt setting is Allow All l If enabled users will not need enter the PIN Set required by the Skip Trunk Auth A outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 and H 263p CREATE NEW FXS EXTENSION To manually create new FXS user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User gt Create New FXS Extension and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 23 FXS Extension Configuration Parameters Extension The extension number associated with the user Analog Station Select the FXS port to be assigned for this extension Configure the CallerlD Number that would be applied for outbound calls from this user CallerID Number Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls using this rule Enable Voicemail Enable voicemail for the user The defau
143. lt setting is Yes l Configure voicemail password digits only for the user to access the Voicemail Password i voicemail box A random numeric password is automatically generated Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 63 of 183 Deg Innovative IP Voice amp Video It is recommended to use the random generated password for security purpose Configure the Call Forward Unconditional target number If not Call Forward Unconditional configured the Call Forward Unconditional feature is deactivated The default setting is deactivated Configure the Call Forward No Answer target number If not configured Call Forward No Answer the Call Forward No Answer feature is deactivated The default setting is deactivated Configure the Call Forward Busy target number If not configured the Call Forward Busy Call Forward Busy feature is deactivated The default setting is deactivated Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference Ring Timeout The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set
144. me If not the extension s CallerID Name will be used Specify the operator extension which will be dialed when users presses Operator Extension 0 to exit voicemail application The operator extension can also be used in IVR option Configure the number of seconds to ring an extension before the call goes to the user s voicemail box The default setting is 60 Ring Timeout Note This is the global value used for each extension if Ring Timeout field is left empty on the extension configuration page If enabled users will hear voice prompt before recording is started or Record Prompt stopped For example before recording the UCM6100 will play voice prompt The call will be recorded The default setting is No Extension Preferences If enabled strong password will be enforced for the password created on the UCM6100 The default setting is enabled Enforce Strong Passwords Strong Password Rules 1 Password for voicemail voicemail group outbound route DISA password call queue and conference requires non repetitive and Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 138 of 183 Geis am Innova tive I non sequential digits with a minimum length of 4 digits Repetitive digits pattern such as 0000 1111 1234 2345 and etc or common digits pattern such as 111222 321321 and etc are not allowed to be configured as password 2 Password for extension registration web GUI admin login LDAP and LDA
145. motely e Enter the firmware server path under Web GUI gt Maintenance gt Upgrade e Click on Save Then reboot the device to start the upgrading process e Please be patient during the upgrading process Once done a reboot message will be displayed in the LCD e Manually reboot the UCM6100 when it s appropriate to avoid immediate service interruption After it boots up log in the web GUI to check the firmware version UPGRADING VIA LOCAL UPLOAD If there is no HTTP TFTP server users could also upload the firmware to the UCM6100 directly via Web GUI Please follow the steps below to upload firmware locally e Download the latest UCM6100 firmware file from the following link and save it in your PC http www grandstream com support firmware e Login the Web GUI as administrator in the PC e Go to Web GUI gt Maintenance gt Upgrade upload the firmware file by clicking on and select the firmware file from your PC The default firmware file name is ucm6100fw bin Local Upgrade D Firmware File Path ucm6100fw bin am Upgrade Figure 89 Local Upgrade e Click on d to start upgrading Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 172 of 183 Innovative IP Voice amp Video Loading e Upgrading Firmware files Figure 90 Upgrading Firmware Files e Wait until the upgrading process is successful and a window will be popped up in the Web GUI Prompt information Device successfull
146. mpt Or enter the code followed by the extension to forward the call Default Code 73 Feature Code Digits Timeout Firmware Version 1 0 5 19 Default Setting 1000 UCM6100 Series IP PBX User Manual Page 134 of 183 Call Park Parked Lots Parking Timeout s Deg Innovative IP Voice amp Video Configure the maximum interval in milliseconds between the digits input to activate the feature code Default Extension 700 During an active call initiate blind transfer and then enter this code to park the call Default Extension 701 720 These are the extensions where the calls will be parked i e parking lots that the parked calls can be retrieved Default setting 300 This is the timeout allowed for a call to be parked After the timeout if the call is not picked up the extension who parks the call will be called back Feature Codes Voicemail Access Code My Voicemail Agent Pause Agent Unpause Paging Prefix Intercom Prefix Blacklist Add Blacklist Remove Call Pickup on Ringing Firmware Version 1 0 5 19 Default Code 98 Enter 98 and follow the voice prompt Or dial 98 followed by the extension and to access the entered extension s voicemail box Default Code 97 Press 97 to access the voicemail box Default Code 83 Pause the agent in all call queues Default Code 84 Unpause the agent in all call queues Default Code 81 To page an extension enter the c
147. ms seq 14 ttl 53 time 13 900 ms www google com ping statistics 15 packets transmitted 15 packets received 0 packet loss round trip min avg max 13 800 14 588 18 300 ms Done Figure 98 PING ndstream Innovative IP Voice amp Video Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Traceroute G Target Host Output Result traceroute Dignostic run www google com Start traceroute to www google com 74 125 224 179 Ett a Stop T ae 81 81 csw3 LosAngeles 1 Level3 net 4 69 137 10 14 700 ms 33 675 ms 14 675 ms 8 ae 1 60 edgel LosAngeles9 Level3 net 4 6989 144 10 14 000 ms ae 4 30 edge1 LosAngeles9 Level3 net 4 69 144 202 17 900 ms 11 725 ms 9 GOOGLE INC edge LosAngeles9 Level3 net 4 53 228 6 20 625 ms 21 550 ms 14 600 ms 10 64 233 174 238 54 233 174 238 13 325 ms 19 450 ms 13 900 ms 11 72 14 236 11 72 14 2365 11 15 675 ms 15 025 ms 15 275 ms 12 lax02501 in f19 18100 net 74 125 224 179 13 775 ms 11 325 ms Done Firmware Version 1 0 5 19 Figure 99 Traceroute UCM6100 Series IP PBX User Manual Page 180 of 183 ndstream Innovative IP Voice amp Video EXPERIENCING THE UCM6100 SERIES IP PBX Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We
148. n 1 0 5 19 Gos am Innova tive I Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerlD with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerlD configured for the extension will be looked up first e lf no CallerID configured for the extension the CallerID configured for the trunk will be used e If the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Enter the username to register to the trunk from the provider Enter the password to register to the trunk from the provider This is the authentication ID for the UCM6100 to register to the trunk if required by the provider If not specified the CallerlD name will be sued for authentication Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 726 G 722 G 729 G 723 ILBC ADPCM H 264 H 263 H 263p If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Q
149. n DN Please leave this field empty Password Please leave this field empty Anonymous Please enable this option Filter CallerIDName AccountNumber Port 389 To configure Grandstream IP phones as the LDAP client please refer to the following example Server Address The IP address or domain name of the UCM6100 Base DN dc pbx dc com User Name Please leave this field empty Password Please leave this field empty LDAP Name Attribute CalleriDName Email Department FirstName LastName LDAP Number Attribute AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber CallerlDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 12 LDAP Server Configurations Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 45 of 183 Server Address Port Base DN User Name Password LDAP Mame Attributes LDAP Number Attributes LDAP Mail Attributes LDAP Name Filter LDAP Number Filter LDAP Mail Filter LDAP Displaying Name Attributes Max Hits Search Timeout ms LDAP Lookup For Dial LDAP Lookup For Incoming Call andstream Innovative IP Voice amp Video 192 168 40 134 369 dc pbx dc com CallerDName AccountNumber CallerlDN
150. n will need to be modified via Web GUI gt PBX gt Basic Call Routes gt Extensions first The default LDAP phonebook will then be updated automatically A new sibling phonebook of the default PBX phonebook can be added by clicking on Add under LDAP Phonebook section Add Phonebook D Phonebook Prefix CO Phonebook DN Figure 15 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook DN will be filled with ou people dc pbx dc com Once added users can select d to edit the phonebook attributes and contact list see figure below or select to delete the phonebook Edit Phonebook ou people dc pbx dc com LDAP Attributes Contact List AccountName CallerIbName Email FirstName LastName Department MobileNumber E 6866 E E HomeNumber eo Fax Clean Add Figure 16 Edit LDAP Phonebook Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 44 of 183 san Innovative IP Voice amp Video LDAP CLIENT CONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook Assuming the server base dn is dc pbx dc com configure the LDAP clients as follows case insensitive Base DN dc pbx dc com Logi
151. nd ringing e Never Whenever ringing occurs the UCM6100 will send 180 Ringing as long as 2000K has not been set yet Inband ringing will not be generated even the end point device is not working properly UCM6100 Series IP PBX User Manual Page 151 of 183 Server User Agent Send Compact SIP Headers Add user phone to URI Firmware Version 1 0 5 19 Deg Innovative IP Voice amp Video Configure the user agent string for the UCM6100 If enabled compact SIP headers will be sent The default setting is No If enabled user phone will be added to URI that contains a valid phone number The default setting is No UCM6100 Series IP PBX User Manual Page 152 of 183 ndstream Innovative IP Voice amp Video STATUS AND REPORTING PBX STATUS The UCM6100 monitors the status for Trunks Extensions Queues Conference Rooms Interfaces and Parking lot It presents administrators the real time status in different sections under web GUI gt Status gt PBX Status Trunks Conference Rooms gt Unmonitored Grandstream SIP 192 168 40 140 Unavailable Trunk1 Analog Ports 1 M zN Extensions G Interfaces Status USB v SD Card LAN y essages 0 0 0 SIP User FXS lessages 0 0 0 SIP User Messages 0 0 0 SIP User ssages 0 0 0 SIP User Voice Mail Main Features Dial Voice Mail Features Call Pickup Features Pageing Prefix Features E Intercom Prefix Features Parking Lot G Agent Pause Features ssa
152. nfigurations and options for UCM6100 series setup This section provides step by step instructions on how to use the LCD menu LED indicators and Web GUI of the UCM6100 series Once the basic settings are done users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section USE THE LCD MENU e Default LCD Display By default when the device is powered up the LCD will show device model e g UCM6116 hardware version e g V1 5A and IP address Press Down button and the system time will be displayed as well e Menu Access Press OK button to start browsing menu options Please see menu options in Table 4 LCD Menu Options e Menu Navigation Press the Down arrow key to browser different menu options Press the OK button to select an entry e Exit If Back option is available in the menu select it to go back to the previous menu For Device Info Network Info and Web Info which do not have Back option simply press the OK button to go back to the previous menu Also the LCD will display default idle screen after staying in menu option for 15 seconds e LCD Backlight The LCD backlight will be on upon key pressing The backlight will go off after the LCD stays in idle for 30 seconds The following table shows the LCD menu options Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 25 of 183 View Events Device Info Network Info Networ
153. nnel The source channel to be detected Destination Number The number to be dialed for detecting This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number 5 Click Detect to start detecting The source channel will initiate a call to the destination number For Auto Detect the call will be automatically answered For Semi auto Detect the UCM6100 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process 6 Once done the detected result will show Users could save the detecting result as the current UCM6100 settings Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 77 of 183 san Innovative IP Voice amp Video Table 27 PSTN Detection For Analog Trunk Select Auto Detect or Semi auto Detect for PSTN detection e Auto Detect Please make sure two or more channels are connected to the UCM6100 and in idle status before starting the detection During the detection one channel will be used as caller Source Channel and another channel will be used as callee Destination Channel The UCM6100 will control the call to be established and hang up between caller and callee to finish the detection Detect Model e Semi auto Detect Semi auto detection requires answering or hanging up the call manually Please make sure one channel is connected to the UCM6100 and in idle status before starting the detection
154. nnnvnnnnvnvannnnnnnnsnannvnunnnnnsvannnnne 119 CONFIGURE EXTENSION GOU 119 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 3 of 183 san Innovative IP Voice amp Video USE EXTENSION GROUPS sssessesssesssesssessessssesssessseessersscesecusecaesnsecatesseecaseeateeateseesneeateeateeaseee 119 ae E ci lel n 121 CONFIGURE PICKUP GPROUPS entere tette tette ttti 121 MUSIC ON TOLE M 122 DN 123 og EEE 123 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN UNE 124 SAMPLE CONFIGURATION FOR FAX TO EMAIL cesseessesssesssessseeeseeeseeeneesnsessenneeseeeneesneeeneeneteen 126 BIO 128 DLF ANG EVENT EISE eege 130 FN 130 Tr 130 UALETFEATUMES EE eee eee errr 133 PEA TURE vr 133 ORUE ele 136 CADE PANI M 137 PARK A CAL EEN 137 RETRIEVE ENN 137 INTERNAC PINS 4 138 INTERNAL OPTIONS GENERAL eeeeeeette treten ttt tentent 138 INTERNAL OPTIONS JITTER BUEFER ENEE 139 INTERNAL OPTIONS RTP SETTINGS n n tette tnnt tnnt tentent 140 INTERNAL OPTIONS HARDWARE CONEIG tenete tenente 140 INTERNAL OPTIONS STUN MONITOR treten treten tette 142 P ecu E e M 143 IAX SETTINGS GENERAL 143 IAX SETTINGSIREGISTRATION treten tte tette tette 143 IAX SETTINGS STATIC DEFENSE 144 I RN e 146 SIP SETTINGSIGENERAL tette ttt tette
155. nounced after parking the call e Feature Misc gt Call Park Default code 700 During an active call initiate blind transfer default code 1 and then dial 700 to park the call Parking lot number default range 701 to 720 will be announced after parking the call RETRIEVE THE PARKED CALL To retrieve the parked call simply dial the parking lot number and the call will be established If a parked call is not retrieved after the timeout the original extension who parks the call will be called back Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 137 of 183 stream Innovative IP Voice amp Video INTERNAL OPTIONS This section describes internal options that haven t been mentioned in previous sections yet The settings in this section can be applied globally to the UCM6100 including general configurations jitter buffer RTP settings hardware config and STUN monitor The options can be accessed via Web GUI gt PBX gt Internal Options INTERNAL OPTIONS GENERAL Table 45 Internal Options General General Preferences Configure the global CallerlD used for all outbound calls when no other Global OutBound CID CallerlD is defined with higher priority If no CallerlD is defined for extension or trunk the global outbound CID will be used as CallerlD Configure the global CallerlD Name used for all outbound calls If Global OutBound CID Name configured all outbound calls will have the CallerID Name set to this na
156. ns General e Added sample descriptions for downloaded CDR file DOWNLOADED CDR FILE FIRMWARE VERSION 1 0 4 7 e Asterisk updated to version 1 8 23 1 e Added DID routing support for incoming calls Table 28 SIP Trunk Configuration Parameters e Added DOD routing support Direct Outward Dialing DOD Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 12 of 183 e Added GXP one button Voicemail access Table 21 SIP Extension Configuration Parameters e Added option Skip voicemail password verification on extension edit page Table 21 SIP Extension Configuration Parameters e Added Hot Desking Support Table 21 SIP Extension Configuration Parameters e Added one button on demand call recording for GXP e Add new option to enable or disable FXS TISS Override on Hardware Config page Table 48 Internal Options Hardware Config e Added more modes for FXS Two Wire Impedance Synthesis e Added LDAP Sync manual trigger function and synced date displaying VOIP TRUNKS e Improved LDAP Sync function added retrying file verifying and progress displaying function e Added Pick Extension Period on auto provision settings page of Zero Config Table 20 Auto Provision Settings e Added multiple extension assignment support on device edit page of Zero Config Figure 24 Assign Extension To Device e Added Reset All Extensions button at the Zero Config page to recycle all assigned extensions AUTO PROVISIONING
157. nsion Ring Group Name Members 6400 techsupport 6005 6006 6007 Figure 43 Ring Group e Click on Create New Ring Group to add ring group e Click on to edit the ring group The following table shows the ring group configuration parameters e Click on to delete the ring group Table 38 Ring Group Parameters l Configure ring group name to identify the ring group Letters digits _ Ring Group Name and are allowed Extension Configure the ring group extension Select available users from the left side to the ring group member list on the right side Click on AY amp to arrange the order Select the ring strategy The default setting is Ring in order Ring Group Members e Ring simultaneously Ring all the members at the same time when there is incoming call to the ring group extension If any of the member answers the call it Ring Strategy will stop ringing e Ring in order Ring the members with the order configured in ring group list If the first member doesn t answer the call it will stop ringing the first member and start ringing the second member Configure the number of seconds to ring each member If set to O it will Ring Timeout on Each Member keep ringing The default setting is 30 seconds Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 112 of 183 Enable Destination Secret Email Address Edit Ring Group 6400 Ring Group Name Extension ndstream Innovative IP Voic
158. nute s e Save Figure 78 System Events Alert Events Lists System Crash e Detect Cycle The UCM will detect the event at each cycle based on the specified time Users can enter the number and then select second s minute s hour s day s to configure the cycle Click on the switch F 9 to turn on off the alert and Email notification for the event Users could also select the checkbox for each event and then click on button Alert On Alert Off Email Notification On Email Notification Off to control the alert and Email notification configuration ALERT LOG Under Web GUI gt Status gt System Events gt Alert Log system messages are listed when the alert is triggered for the configured system events The following picture shows disk usage alert log We can tell the detect cycle for the disk usage is 10 minutes and the disk usage is restored to normal after the administrator cleans up the disk storage below the threshold 2013 10 08 21 32 00 Disk Usage Generate Alert Disk usage exceeds the threshald 2013 10 08 21 42 00 Disk Usage Generate Alert Disk usage exceeds the threshold 2013 10 08 21 52 00 Disk Usage Generate Alert Disk usage exceeds the threshald 2013 10 08 22 02 00 Disk Usage Restore ta normal Disk usage has been restored to normal Figure 79 System Events Alert Log ALERT CONTACT Users could add administrator s Email address under Web GUI gt Status gt System Events Alert Contact to send
159. ny network can register this extension Strategy e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e A Specific IP Address Only the device on the specific IP address can register this Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 70 of 183 Deg Innovative IP Voice amp Video extension The default setting is Allow All If enabled users will not need enter the PIN Set required by the Skip Trunk Auth ee outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 and H 263p EDIT EXTENSION All the UCM6100 extensions are listed under Web GUI gt PBX gt Basic Call Routes gt Extensions with status Extension CallerID Name Technology SIP IAX and FXS IP and Port Each extension has a checkbox for users to Modify Selected Extensions or Delete Selected Extensions Also options Edit Reboot and Delete are available per extension e Status Users can see the following icon for each extension to indicate the SIP status oO Green Free G Blue Ringing G Yellow In Use Grey Unavailable e Edit single extension Click on to start editing the extension parameters e Reboot the user Click on to send NOTIFY reboot event
160. o accept reject or drop certain traffic going through the UCM6100 To create new rule click on Create New Rule button and a new window will pop up for users to specify rule options Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 38 of 183 andstream Innovative IP Voice amp Video Create new firewall rule Rule Name i Action Type i Service Figure 11 Create New Firewall Rule Table 14 Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule Select the action for the Firewall to perform e ACCEPT Action e REJECT e DROP Select the traffic type e IN Type If selected users will need specify the network interface LAN or WAN for UCM6102 only for the incoming traffic e OUT Select the service type e FTP e SSH e Telnet Service A e HTTP e LDAP e Custom If selected users will need specify Source IP and port Destination IP and port and Protocol TCP UDP or Both for the service Save the change and click on Apply button Then submit the configuration by clicking on Apply Changes on the upper right of the web page The new rule will be listed at the bottom of the page with sequence number rule name action protocol type source destination and operation Users can click on to edit the rule or select to delete the rule Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 39 of 183 san Innovative I
161. ode followed by the extension number Default Code 80 To intercom an extension enter the code followed by the extension number Default Code 40 To add a number to blacklist for inbound route dial 40 and follow the voice prompt to enter the number Default Code 41 To remove a number from current blacklist for inbound route dial 41 and follow the voice prompt to remove the number Default Code To pick up a call for any extension xxxx enter the code followed by the extension number xxxx UCM6100 Series IP PBX User Manual Page 135 of 183 ndstream Innovative IP Voice amp Video e Default Code 8 e This code is for the pickup group which can be assigned for each extension on the extension configuration page Pickup Extension l l l j e f there is an incoming call to an extension the other extensions within the same pickup group can dial 8 directly to pick up the call e Default Code e This code is for the user to directly dial or transfer to an extension s voicemail Direct Dial Voicemail Prefix e For example directly dial 5000 will have to call go into the extension 5000 s voicemail If the user would like to transfer the call to the extension 5000 s voicemail enter 5000 as the transfer target number CALL RECORDING The UCM6100 allows users to record audio during the call If Auto Record is turned on for extension or trunk the call will be automatically recorded when there is established c
162. of 183 ndstream Innovative IP Voice amp Video The UCM6100 LDAP server supports anonymous access read only by default Therefore the LDAP client doesn t have to configure username and password to access the phonebook directory The Root DN and Root Password here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook 4 ou pbx dc pbx dc com oO Figure 13 Default LDAP Phonebook DN Edit Phonebook ou pbx dc pbx dc com LDAP Attributes Contact List AccountNumber 5000 John Doe CallerlbName John Doe Stacy Green Email Tom Lin FirstName 003 Ricky Chan LastName Front Desk Warehouse Department Sales Mobilekumber Tech Support HomeNumber Customer Service Fax am RMA shipping Test Cancel Figure 14 Default LDAP Phonebook Attributes LDAP PHONEBOOK Users could use the default phonebook edit the default phonebook as well as add new phonebook on the LDAP server The first phonebook with default phonebook dn ou pbx dc pbx dc com displayed on the LDAP server page is for extensions in this PBX Users cannot add or delete contacts directly The contacts Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 43 of 183 ndstream informatio
163. on Parametere Conference Invitation From Web GU Conference Recording nennen nennen nnne nnn Click On Prompt To Create IVR brommt Record New IVR Prompt sees nnne nnne nnne Heil Cie IVAR se E Language Settings For Voice Prompt ssessssssssreensrrrrenrrrerssrrrrensrrrreene UCM6100 Series IP PBX User Manual Innovative IP Voice amp Video Page 9 of 183 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Firmware Version 1 0 5 19 Voice Prompt Package ist New Voice Prompt Language Added cccccsseceeeeeeeeeeeeeeesaeeeeesaeeees Voicemail Email Geitngs sees l le mn iECio aito M M Sn Ring Group Configuration eesssseeeesssseeeeneeeeene nennen Paging Intercom Group Page Intercom Group Gettngs slo Agent Login Settings csse nennen Edit u i iC E Select Extension Group in Outbound Route esee o eg gg
164. onfiguration Backups The recording files saved in the local disk View 10 v backup_2014mar12_213721 tar 2014 03 12 21 37 30 UTC 07 00 1 61MB 5 ii Total 1 Show 1 1 coto ER First Prev Next Las Figure 92 Local Backup DATA SYNC Besides local backup users could backup the voice records voice mails CDR FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI gt Maintenance gt Backup gt Data Sync Manage Configuration Network Backups Backup your voice recordsWvoicemails CDR F ax every day via SFTP protocol automatically Backup Configuration CO Enable Backup Account Password CO D Server Address ucm6 amp 1xx backup com Backup Time 1 Test Connection Figure 93 Data Sync Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 175 of 183 ndstream Innovative IP Voice amp Video Table 69 Data Sync Configuration Enable Backup Enable the auto backup function The default setting is No Account Enter the Account name on the SFTP backup server Password Enter the Password associate with the Account on the SFTP backup server Server Address Enter the SFTP server address Backup Time Enter 0 23 to specify the backup hour of the day Before saving the configuration users could click on Test Connection The UCM6100 will then try connecting the server to make sure the server is up and accessible for the UCM6100 Save the changes and all t
165. or on FXS lines The default setting is FSK e FSK Frequency Shift Key Indicator e NEON Light Neon Bulb Indicator INTERNAL OPTIONS STUN MONITOR STUN Server STUN Refresh Firmware Version 1 0 5 19 Table 49 Internal Options STUN Monitor Configures the IP address or URL of the STUN server to query If not specified STUN is disabled The default setting is stun ipvideotalk com Valid format hostname IP address port The default port number is 3478 if not specified Configure the number of seconds between STUN Refreshes The default setting is 30 seconds UCM6100 Series IP PBX User Manual Page 142 of 183 E ten nnovative IP Voice amp Video IAX SETTINGS The UCM6100 IAX global settings can be accessed via Web GUI 2PBX IAX Settings IAX SETTINGS GENERAL Table 50 IAX Settings General Bind Port Configure the port number that the IAX2 will be allowed to listen to The default setting is 4569 Bind Address SE the dd that the IAX2 will be forced to bind to The default setting is 0 0 0 0 which means all addresses IAX1 Compatibility Select to configure IAX1 compatibility The default setting is No If selected UDP checksums will be disabled and no checksums will be No Checksums calculated checked on systems supporting this features The default setting is No If enabled the IAX2 will delay the rejection of calls to avoid DOS The Delay Reject e default setting is No ADSI Select to enable ADSI
166. ovative IP PBX appliance designed for small to medium business Powered by an advanced hardware platform with robust system resources the UCM6100 offers a highly versatile state of the art Unified Communication UC solution for converged voice video data fax and video surveillance application needs Incorporating industry leading features and performance the UCM6100 offers quick setup deployment with ease and unrivaled reliability all at an unprecedented price point A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty A Warning Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com Support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 16 of 183 stream Innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS e 1GHz ARM Cortex A8 application processor large memory 512MB DDR RAM 4GB NAND Flash
167. phone compatibility The default setting is No Specify which Music On Hold class this channel would like to listen to l when being put on hold This music class is only effective if this channel Music On Hold Interpret l l l l has no music class configured and the bridged channel putting the call on hold has no Music On Hold Suggest setting l Specify which Music On Hold class to suggest to the bridged channel Music On Hold Suggest when putting the call on hold Bandwidth Configure the bandwidth for IAX settings The default setting is Low AX SETTINGS REGISTRATION Table 51 IAX Settings Registration IAX Registration Options Configure the minimum period in seconds of registration The default Min Reg Expire sc setting is 60 Configure the maximum period in seconds of registration The default Max Reg Expire SE setting is 3600 IAX Thread Count Configure the number of IAX helper threads The default setting is 10 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 143 of 183 C istan nnovative IP Voice amp Video Configure the maximum number of IAX threads allowed The default setting is 100 IAX Max Thread Count If set to yes the connection will be terminated if ACK for the NEW message is not received within 2000ms Users could also specify number in milliseconds in addition to yes and no The default setting is yes Auto Kill If enabled authentication traffic
168. previous versions of the UCM6100 user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 5 19 e Added built in data migration tool to support upgrading from 1 0 4 7 to 1 0 5 19 without factory reset e Added Direct Dial Voicemail Prefix feature code back Table 44 UCM6100 Feature Codes e Changed valid range for option Current Disconnect Threshold Table 26 Analog Trunk Configuration Parameters FIRMWARE VERSION 1 0 5 14 e New backend data structure and web UI performance improvement 1 0 5 14 is not compatible with previous firmware versions Once upgraded to 1 0 5 14 the device needs to be FULLY RESET and RE CONFIGURED MANUALLY e Added traditional Chinese language for web UI WEB GUI LANGUAGES e Updated LDAP configuration example LDAP SERVER e Added Enable Filter Source Caller ID and Custom Dynamic Route options for outbound route settings Table 30 Outbound Route Configuration Parameters e Added more language support for voice prompt LANGUAGE SETTINGS FOR VOICE PROMPT e Added Ring Group Destination for ring group configuration Table 38 Ring Group Parameters e Added Extension Groups section in web UI EXTENSION GROUPS e Added Pickup Groups section in web Ul PICKUP GROUPS e Added BLF function description BLF AND EVENT LIST e Updated default extension range Table 45 Internal Optio
169. prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Max Number of Calls Require Call Token Configure the maximum number of calls allowed for each remote IP address Configure to enable disable requiring call token If set to Auto it might lock out users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints The default setting is Yes Other Settings SRTP Fax Detection Strategy Firmware Version 1 0 5 19 Enable SRTP for the call The default setting is disabled Enable to detect Fax signal from the user trunk during the call and send the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified UCM6100 Series IP PBX User Manual Page 62 of 183 E ten Innovative IP Voice amp Video e A Specific IP Address Only the device on the specific IP address can register this extension The defau
170. rking lot details e Click on to hide the parking details SYSTEM STATUS The UCM6100 system status can be accessed via Web GUI gt Status gt System Status which displays the following system information e General e Network e Storage Usage e Resource Usage GENERAL Under Web GUI gt Status gt System Status gt General users could check the hardware and software information for the UCM6100 Please see details in the following table Table 64 System Status gt General Status gt System Status gt General Model Product model Part Number Product part number Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 159 of 183 ndstream Innovative IP Voice amp Video System Time Current system time The current system time is also available on the upper right of each web page Up Time System up time since the last reboot Idle Time System idle time since the last reboot Boot Boot version Core Core version Base Base version Program Program version This is the main software release version Recovery Recovery version NETWORK Under Web GUI gt Status gt System Status gt Network users could check the network information for the UCM6100 Please see details in the following table Table 65 System Status gt Network Status gt System Status gt Network MAC Address Global unique ID of device in HEX format The MAC address can be found on the label coming with original box and
171. rt of the UCM6104 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6104 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6104 is successfully connected to network the LED indicator for LAN 1 in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports CONNECT THE UCM6108 To set up the UCM6108 follow the steps below Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 22 of 183 san 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6108 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6108 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6108 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows
172. rule e g local long distance and etc Letters digits and are allowed All patterns are prefixed with the Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 To specify the outbound route based on caller ID add callerID to the above pattern The outbound call has to match both the pattern and the callerID to use this outbound route Example 5XXX 1234567890 Configure the password for users to use this rule when making outbound UCM6100 Series IP PBX User Manual Page 88 of 183 Privilege Level Enable Filter on Source Caller ID Custom Dynamic Route ndstream Innovative IP Voice amp Video calls Select privilege level for the outbound rule Internal The lowest level required All users can use this rule e Local Users with Local National or International level are allowed to use this rule e National Users with National or International level are allowed to use this rule e International The highest level required Only users with international level can use this rule The default setting is International Please be aware of the potential security risks when using Internal level which means all users can use this outbound rule to dial out from the trunk When enabled users could select extensions allowed
173. rwarding If the UCM6102 LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page port forwarding is available for configuration The port forwarding configuration is under web GUI gt Settings gt Network Settings gt Port Forwarding page Please see related settings in the table below Table 11 UCM6102 Network Settings gt Port Forwarding WAN Port Specify the WAN port number Up to 8 ports can be configured LAN IP Specify the LAN IP address LAN Port Specify the LAN port number Select protocol type UDP Only TCP Only or TCP UDP for the forwarding in Protocol Type SEL the selected port The default setting is UDP Only FIREWALL The UCM6100 provides users firewall configurations to prevent certain malicious attack to the UCM6100 system Users could configure to allow restrict or reject specific traffic through the device for security and bandwidth purpose The UCM6100 also provides Fail2ban feature for authentication errors in SIP REGISTER INVITE and SUBSCRIBE To configure firewall settings in UCM6100 go to Web GUI gt Settings gt Firewall page STATIC DEFENSE Under Web GUI gt Settings gt Firewall gt Static Defense page users will see the following information e Current service information with port process and type e Typical firewall settings e Custom firewall settings The following table shows a sample current service status running on the UCM6100 Firmware Ver
174. s by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66 for example http 192 168 2 1 8089 zccgi The phone will then use the path to download the config file generated in the UCM6100 e mDNS When the phone boots up it sends out mDNS query to get the TFTP server address The UCM6100 will respond with its own address The phone will then send TFTP request to download the XML config file from the UCM61 00 To start the auto provisioning process under Web GUI gt PBX gt Basic Call Routes gt Zero Config click on Auto Provision Settings and fill in the auto provision information Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 52 of 183 Auto Provision Settings ndstream Innovative IP Voice amp Video x Auto provision automatically provides an extension to the device There are three methods of auto provision SIP SUBSCRIBE DHCP Option 65 and mDNS For example when the device boots up it will send SIP SUBSCRIBE multicast in the LAN The PBX will find it create an account and return a URL of the config file for the device to download Enable Zero Config Automatically Assign Extension Zero Config Extension Segment oc eo go Enable Pick Extension Pick Extension Segment ee Enable Zero Config Automatically Assign Extension Zero Config Extension Segment Enabl
175. ser Manual Page 133 of 183 Call Park Audio Mix Record stream Innovative IP Voice amp Video callee Default code 72 Enter the code during active call to park the call Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Default code 3 Enter the code followed by or SEND to start recording the audio call and the UCM6100 will mix the streams natively on the fly as the call is in progress Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee DND Call Forward Do Not Disturb DND Activate Do Not Disturb DND Deactivate Call Forward Busy Activate Call Forward Busy Deactivate Call Forward No Answer Activate Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate Default code 77 Default code 78 Default Code 90 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 91 Default Code 92 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 93 Default Code 72 Enter the code and follow the voice pro
176. setup DOD go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunks page 2 Click to access the DOD options for the selected SIP Trunk 3 Click Create a new DOD to begin your DOD setup 4 For DOD Number enter one of the numbers DIDs from your SIP trunk provider In the example above Company ABC received 4 DIDs from their provider ABC will enter in the number for the CEO s direct line 5 Select an extension from the Available Extensions list Users have the option of selecting more than one extension In this case Company ABC would select the CEO s extension After making the selection click on the 3 putton to move the extension s to the Selected Extensions list Edit DOD Direct Outward Dialing DOD is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly DOD Number 88861711234 Available Extensions Selected Extensions Figure 30 DOD extension selection Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 86 of 183 dstream Innovative IP Voice amp Video 6 Click Save at the bottom Once completed the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD Edit DOD Direct Outward Dialing DOD is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to o
177. sh Enable Polarity Reversal Echo Cancellation 3 Way Calling Send CallerID After Configure to enable disable call waiting feature The default setting is No If configured the key can be used as SNED key after dialing the number on the analog phone The default setting is Yes Configure the RX gain for the receiving channel of analog FXS port The valid range is 30dB to 6dB The default setting is 0 Configure the TX gain for the transmitting channel of analog FXS port The valid range is 30dB to 6dB The default setting is 0 Configure the minimum period of time in milliseconds that the hook flash must remain unpressed for the PBX to consider the event as a valid flash event The valid range is 30ms to 1000ms The default setting is 200ms Configure the maximum period of time in milliseconds that the hook flash must remain unpressed for the PBX to consider the event as a valid flash event The minimum period of time is 256ms and it can t be modified The default setting is 1250ms If enabled a polarity reversal will be marked as received when an Outgoing call is answered by the remote party For some countries a polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as hangup on a polarity reversal The default setting is Yes Specify ON OFF or a value the power of 2 from 32 to 1024 as the number of taps of cancellation Note When configuring th
178. sion 1 0 5 19 UCM6100 Series IP PBX User Manual Page 37 of 183 7 77 389 22 80 8089 69 9090 6060 5060 4569 5353 37435 Ae e IP Vo Table 12 UCM6100 Firewall gt Static Defense gt Current Service LONE LT NN Protocol or Service Asterisk Slapd Dropbear Lighthttpd Lighthttpd Opentftpd Asterisk zero config Asterisk Asterisk zero config Syslogd tcp IPv4 tcp IPv4 tcp IPv4 tcp IPv4 tcp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 LDAP SSH HTTP HTTPS TFTP SIP UCM6100 zero config service SIP SIP UCM6100 zero config service Syslog For typical firewall settings users could configure the following options on the UCM6100 Ping Defense Enable SYN Flood Defense Enable Ping of Death Defense Enable Table 13 Typical Firewall Settings If enabled ICMP response will not be allowed for Ping request The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Enable to prevent SYN Flood denial of service attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Enable to prevent Ping of Death attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Under Custom Firewall Settings users could create new rules t
179. sions conference call queue ring group paging intercom group IVR voicemail groups and Fax extension as configured in DID destination under DID Features dialog If the dialed number matches the DID pattern the call will be allowed to go through Extension Voicemail Conference Room Queue Ringgroup Page Vmgroup Fax DISA IVR UCM6100 Series IP PBX User Manual Page 92 of 183 Andstream Innovative IP Voice amp Video BLACKLIST CONFIGURATIONS In the UCM6100 Blacklist is supported for all inbound routes Users could enable the Blacklist feature manage the Blacklist by clicking on Blacklist Blacklist nbound routes D Blacklist Enable Blacklist Manage D Blacklistlist 1234567 12345678 ili hk Total 2 D Add Blacklist Number e Figure 32 Blacklist Configuration Parameters e Select the checkbox for Blacklist Enable to turn on Blacklist feature for all inbound routes Blacklist is disabled by default e Enter a number in Add Blacklist Number field and then click to add to the list e To remove a number from the Blacklist select the number in Blacklist list and click on I A Note Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for Blacklist Add default 40 and Blacklist Remove default 41 from an extension The feature code can be configured under Web GUI gt PBX gt Internal Options gt Feature Co
180. tect if the peer is behind NAT or not based on the IP address where the media comes from e Update Use UPDATE for media path redirection instead of INVITE Note Some devices do not support this especially if one of them is behind NAT Table 58 SIP Settings ToS Configure the Type of Service for SIP packets The default setting is None Configure the Type of Service for RTP audio packets The default setting is None Configure the Type of Service for RTP video packets The default setting is None Configure the default duration in seconds of incoming outgoing registration The default setting is 120 UCM6100 Series IP PBX User Manual Page 150 of 183 Max Registration Subscription Time Min Registration Subscription Time Music On Hold Interpret Music On Hold Suggest Enable Relaxed DTMF DTMF Mode RTP Timeout RTP Hold Timeout Trust Remote Party ID Send Remote Party ID Generate In Band Ringing Firmware Version 1 0 5 19 Gos cam Innova tive Configure the maximum duration in seconds of incoming registration and subscription allowed by the UCM6100 The default setting is 3600 Configure the minimum duration in seconds of incoming registration and subscription allowed by the UCM6100 The default setting is 60 Configure the Music On Hold class for the channel when being put on hold This is used when the Music On Hold class is not set on the channel and the peer channel placing the call on
181. th the Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 90 of 183 Privilege Level Default Destination Firmware Version 1 0 5 19 Deg Innova tive IP Voice amp Video Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 The pattern can be composed of two parts divided by a character The first part is used to specify the dialed number the second part is used to specify the caller ID and it is optional if set it means only the extension with the specific caller ID is allowed to call in or call out For example patter 2XXX 1234 means the only extension with the caller ID 1234 is allowed to use this rule Select privilege level for the inbound rule when a VoIP trunk is selected in Trunks field Internal The lowest level required All users can use this rule Local Users with Local National or International level are allowed to use this rule National Users with National or International level are allowed to use this rule International The highest level required Only users with international level can use this rule This setting is used to compared with the outbound trunk s permission level when the inbound call dials out via a trunk on the UCM6100 Therefore it s usually used only when the Default Dest
182. the alert notification to Up to 10 Email addresses can be added Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 164 of 183 ndstream Innovative IP Voice amp Video CDR A Call Detail Record CDR is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX The CDR is composed of the following data fields on the UCM6100 e Start Time Format 2013 03 27 16 47 03 e Call From Format John Doe lt 6012 gt e Call To Format 6005 e Call Time Format 0 00 10 e Talk Time Format 0 00 10 e Status Format NO ANSWER BUSY ANSWERED or FAILED e Options Voice record playing downloading deleting Users could filter the call report by specifying the date range and criteria depending on how the users would like to include the logs to the report Then click on View Report button to display the generated report Call Detail Report Inbound calls Fi Caller Number Caller Name Outbound calls x From Date To Date Internal calls External calls View Report Figure 80 CDR Filter Table 66 CDR Filter Criteria Inbound calls Inbound calls are calls originated from a non internal source like a VoIP trunk and sent to an internal extension Outbound calls Outbound calls are calls sent to a non internal source like a VoIP trunk from an internal extension Internal cal
183. the proper time zone option so the UCM6100 can display correct time accordingly If Self Defined Tome Zone is selected please specify the time zone parameters in Self Defined Time Zone field as described in below option If Self Defined Time Zone is selected in Time Zone option users will need define their own time zone following the format below The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST which is U S central time If it is positive the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian If it is negative the local time zone is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday Normally 1 2 3 4 are used If 5 is used it means the last iteration of the weekday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November UCM6100 Series IP PBX User Manual Page 49 of 183 dstream To manually set the time on the UCM6100 go to Web GUI gt Settings gt Time Settings gt Set Time Manually The format is YYYY MM DD HH MI SS Set Time Manually G Current Time Fig
184. tics The default setting is United States of America USA Configure to enable or disable override Two Wire Impedance Synthesis FXS TISS Override TISS The default setting is No Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 141 of 183 PCMA Override Boost Ringer Fast Ringer Low Power Ring Detect FXS MWI Mode Ciste Innovative IP Voice amp Video If enabled users can select the impedance value for Two Wire Impedance Synthesis TISS override The default setting is 6000 Select the codec to be used for analog lines North American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Configure whether normal ringing voltage 40V or maximum ringing voltage 89V for analog phones attached to the FXS port is required The default setting is Normal Configure to increase the ringing speed to 25HZ This option can be used with Low Power option The default setting is Normal Configure the peak voltage up to 50V during Fast Ringer operation This option is used with Fast Ringer The default setting is Normal If set to Full Wave false ring detection will be prevented for lines where Caller ID is sent before the first ring and proceeded by a polarity reversal as in UK The default setting is Standard Configure the type of Message Waiting Indicat
185. tion of incoming INVITE messages is not Insecure required e No Normal IP based peers matching and authentication of incoming INVITE The default setting is Port If enabled empty SDP packet will be sent to the SIP server periodically Enable Keep alive DEE to keep the NAT port open The default setting is Yes Configure the Keep alive interval in seconds to check if the host is up Keep alive Frequenc H q y The default setting is 60 seconds Configure the authentication ID for the user If not configured the CallerlD number Other Settings SRTP Enable SRTP for the call The default setting is disabled Enable to detect Fax signal from the user trunk during the call and send Auth ID the received Fax to the Email address configured for this extension If no l Email address can be found for the user send the received Fax to the Fax Detection default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 59 of 183 E ten Innovative IP Voice amp Video Note If enabled Fax Pass through cannot be used This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to Strate Se three subnet addresses can be specified e A Spec
186. to the device which has an UCM6100 extension already registered To successfully reboot the user Zero Config needs to be enabled on the UCM6100 web GUI gt PBX gt Basic Call Routes gt Zero Config gt Auto Provisioning Settings e Delete single extension Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 71 of 183 ndstream Innovative IP Voice amp Video Click on to delete the extension Or select the checkbox of the extension and then click on Delete Selected Extensions e Modify selected extensions Select the checkbox for the extension s Then click on Modify Selected Extensions to edit the extensions in a batch e Delete selected extensions Select the checkbox for the extension s Then click on Delete Selected Extensions to delete the extension s Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 72 of 183 dstream Innovative IP Voice amp Video TRUNKS ANALOG TRUNKS Go to Web GUI gt PBX gt Basic Call Routes gt Analog Trunks to add and edit analog trunks e Click on Create New Analog Trunk to add a new analog trunk AR Cu e Clickon to edit the analog trunk e Clickon Ul to delete the analog trunk ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below Table 26 Analog Trunk Configuration Parameters Select the channel for the analog trunk e UCM6102 2 channels Channels e UCM6104 4 channels e UCM6108 8 channels e UCM
187. tting is Yes l If Congestion Detection is enabled users can specify the number of Congestion Count l PAREM congestion tones to wait for The default setting is 2 Select the country for tone settings If Custom is selected users could Tone Country manually configure the values for Busy Tone and Congestion Tone The default setting is United States of America USA Syntax Busy Tone f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 74 of 183 san Innovative IP Voice amp Video Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 500 500 Syntax f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Congestion Tone Default value f1 480 50 f2 620 50 c 250 250 Click on Detect to detect the busy tone Polarity Reversal and Current l Disconnect by PSTN Before the detecting please make sure there are PSTN Detection more than one channel configured and working properly If the detection has busy tone the
188. ualify option is set to Yes configure the interval in Qualify Frequency seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Fax Detection Note If enabled Fax Pass through cannot be used SRTP Enable SRTP for the VolP trunk The default setting is No Table 29 IAX Trunk Configuration Parameters Create New IAX Trunk Select the VoIP trunk type Type e Peer IAX Trunk e Register AX Trunk Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Provider Name Configure the IP address or URL for the VoIP providers server of the trunk Host Name If enabled the trunk CID will not be overridden by extension s CID when Keep Trunk CID l l CN the extension has CID configured The default setting is No Enter the username to register to the trunk from the provider when Register AX Trunk type is selected Username Enter the password to register to the trunk from the provider when Register AX Trunk type is selected Password Peer IAX Trunk Configuration Parameters Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound
189. ualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used UCM6100 Series IP PBX User Manual Page 85 of 183 ndstream Innovative IP Voice amp Video Direct Outward Dialing DOD The UCM6100 provides Direct Outward Dialing DOD which is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly Example of how DOD is used Company ABC has a SIP trunk This SIP trunk has 4 DIDs associated to it The main number of the office is routed to an auto attendant The other three numbers are direct lines to specific users of the company At the moment when a user makes an outbound call their caller ID shows up as the main office number This poses a problem as the CEO would like their calls to come from their direct line This can be accomplished by configuring DOD for the CEO s extension Steps on how to configure DOD on the UCM 1 To
190. ult Interface IP Method Gateway IP IP Address Subnet Mask DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Method Firmware Version 1 0 5 19 If Dual is selected as Method users will need assign the default interface to be LAN 1 mapped to UCM6102 WAN port or LAN 2 mapped to UCM6102 LAN port and then configure network settings for LAN 1 LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings when the port is assigned as default interface The default setting is 0 0 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 Table 8 UCM6104 Network Settings gt Basic Settings Select Switch or Dual mode on the network interface of UCM6104 The default setting is Switch e Switch LAN 1 port interface will be used for uplink connection LA
191. up the invitation call a permission will be asked to accept or reject the invitation before joining the conference 1 If 1 is entered to invite other party no permission will be required from the invited party A Note Conference administrator can always invite other parties from the phone during the call by entering 0 or 1 To join a conference bridge as administrator enter the admin password when joining the conference A conference bridge can have multiple administrators DURING THE CONFERENCE During the conference call users can manage the conference from web GUI or IVR e Manage the conference call from Web GUI Log in UCM6100 web GUI during the conference call the participants in each conference bridge will be listed 1 Click on to kick a participant from the conference 2 Click on to mute the participant 3 Click on to lock this conference bridge so that other users cannot join it anymore 4 Click on to invite other users into the conference bridge e Manage the conference call from IVR If Enable Caller Menu is enabled conference participant can input to enter the IVR menu for the conference Please see options listed in the table below Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 97 of 183 ndstream Innovative IP Voice amp Video Table 33 Conference Caller IVR Menu Conference Administrator IVR Menu Mute unmute yourself Lock unlock the conference bridge Kic
192. ure 19 Set Time Manually NTP SERVER The UCM6100 can be used as a NTP server for the NTP clients to synchronize their time with To configure the UCM6100 as the NTP server set Enable NTP server to Yes under web GUI gt Settings gt Time Settings gt NTP Server On the client side point the NTP server address to the UCM6100 IP address or host name to use the UCM6100 as the NTP server Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 50 of 183 san Innovative IP Voice amp Video PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP HTTP HTTPS download All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file The UCM6100 provides a Plug and Play mechanism to auto provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it within LAN area This allows users to finish the installation with ease and start using the SIP devices in a managed way To provision a phone three steps are involved i e discovery assignment and provisioning The UCM6100 creates XML config file to the detected assigned Grandstream device and accomplishes the following configurations on the device after the provisioning e AUCM6100 extension will be assigned and registered on the phone e SlP related network settings such as NAT travers
193. utside lines directly Create a new DOD Edit DOD 6176518241 5002 4451234567 5005 Tota 3 Show 14 Go ER Figure 31 Edit DOD Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 87 of 183 OUTBOUND ROUTES Deg Innovative IP Voice amp Video CALL ROUTES In the UCM6100 an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks e g Local 7 digit dials through a FXO while Long distance 10 digit dials through a low cost SIP trunk Users can also set up a failover trunk to be used when the primary trunk fails Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes to add and edit outbound rules e Click on Create New Outbound Rule to add a new outbound route e Click on to edit the outbound route e Click on to delete the outbound route e Clickon to move the outbound route up down to arrange the priority of the outbound rule The outbound rule listed on the top has higher priority When the dialing pattern matches two or more outbound rules for example the same pattern is configured for 2 different trunks or dialing out 1000 matches pattern 1xxx for trunk 1 and pattern 100x for trunk 2 the one listed on the top will be used Calling Rule Name Pattern Password Firmware Version 1 0 5 19 Table 30 Outbound Route Configuration Parameters Configure the name of the calling
194. vailable in interface status section e Click on Interfaces Status the web page will redirect to hardware configuration page which can also be accessed via web GUI gt PBX gt Internal Options gt Hardware Config e Click on 6 to refresh the interface status e Click on to expand the interface details e Click on to hide the interface details PARKING LOT The UCM6100 supports call park using feature code When there is call being parked this section will display the parking lot status Parking Lot gt SIP 6010 00000050 SIP 6005 00000052 Figure 70 Parking Lot Status Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 158 of 183 stream Innovative IP Voice amp Video Table 63 Parking Lot Status Caller ID Display the caller ID who parks the call Channel Display channel for the call park Extension Display the parking lot number where the call is parked retrieved Display timeout in seconds for the parked call The status page will Timeout dynamically update this timer from 120 seconds default to 0 When the timer reaches 0 the caller who parks the call will be called back Other operations are also available in parking lot status section e Click on Parking Lot the web page will redirect to feature codes page which can also be accessed via web GUI gt PBX gt Internal Options gt Feature Codes e Click on 6 to refresh the parking lot status e Click on to expand the pa
195. ware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 116 of 183 Music On Hold Leave When Empty Dial in Empty Queue Dynamic Login Password Ring Time Out Wrapup Time Max Queue Length Firmware Version 1 0 5 19 san The default setting is Ring All Select the Music On Hold class for the call queue Note Music On Hold classes can be managed from Web GuUI gt PBX gt Internal Options gt Music On Hold Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore The default setting is Strict e Yes Callers will be disconnected from the queue if all agents are paused or invalid e No Never disconnect the callers from the queue when the queue is empty e Strict Callers will be disconnected from the queue if all agents are paused invalid or unavailable Configure whether the callers can dial into a call queue if the queue has no agent The default setting is No e Yes Callers can always dial into a call queue e No Callers cannot dial into a queue if all agents are paused or invalid e Strict Callers cannot dial into a queue if the agents are paused invalid or unavailable If enabled the configured PIN number is required for dynamic agent to log in The default setting is disabled Configure the number of seconds an agent will ring before the call goes to the next agent The default setting is 15 seconds Configure the number of seconds befor
196. will pop up for you to reboot the device MAKE YOUR FIRST CALL Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 30 of 183 san Innovative IP Voice amp Video Power up the UCM6100 and your SIP end point phone Connect both devices to the network Then follow the steps below to make your first call 1 Login the UCM6100 web GUI go to PBX gt Basic Call Routes gt Extensions 2 Click on Create New SIP Extension to create a new extension You will need User ID Password and Voicemail Password information to register and use the extension later 3 Hegister the extension on your phone with the SIP User ID SIP server and SIP Password information The SIP server address is the UCM6100 IP address 4 When your phone is registered with the extension dial 97 to access the voicemail box Enter the Voicemail Password once you hear Password voice prompt 5 Once successfully logged in to the voicemail you will be prompted with the Voice Mail Main menu 6 You are successfully connected to the PBX system now Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 31 of 183 san Innovative IP Voice amp Video SYSTEM SETTINGS This section explains configurations for system wide parameters on the UCM6100 Those parameters include Network Settings Firewall Change Password LDAP server HTTP server Email settings Time Settings and NTP Server settings NETWORK SETTINGS After successfully connecting the
197. wnload the language Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 105 of 183 ndstream Innovative IP Voice amp Video Voice Prompt Package List British English 3 7M Deutsch 3 5M English 5 1M Espafiol 3 7M Envi Fran ais Italiano Nederlands Polski Portugu s PycckHH Svenska T rk e IV ON Anal Figure 39 Voice Prompt Package List Click on to download the language to the UCM6100 The installation will be automatically started once the downloading is finished Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 106 of 183 andstream Innovative IP Voice amp Video Language Settings Upload Voice Prompt Package D Choose Voice Prompt to ms Upload Upload Voice Prompt Package List D Language ig English Delete Figure 40 New Voice Prompt Language Added A new language option will be displayed after successfully installed Users then could select it to apply in the UCM6100 system voice prompt or delete it from the UCM6100 CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE The UCM6100 provides interface from web GUI for users to customize their own voice prompts Users could directly upload the package from web GUI For detailed instructions on voice prompt customizing and uploading please refer to the link below http www grandstream com products ucm series UCM6100 documents UCM6100 voiceprompt custom ization zip Firmware Version 1 0 5 19 UCM6100 S
198. y upgraded Do you want to restart the device now to make the changes take effect Cancel Figure 91 Reboot UCM6100 e Click on OK to reboot the UCM6100 and check the firmware version after it boots up A Note Please do not interrupt or power cycle the UCM6100 during upgrading process Firmware Version 1 0 5 19 UCM6100 Series IP PBX User Manual Page 173 of 183 san Innovative IP Voice amp Video NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their devices via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http www solarwinds com products freetools free tftp server aspx http tftod32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TF TP server 2 Connect the PC running the TFTP server and the UCM6100 to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the

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