IP TV, Remote Control, SetTop Box, Apps and Programming
Contents
1. IP TV Remote Control Set Top Box Apps and Programming Guide Accessibility Y mA T a av a o N Ti gt mmm m p mm _ rn _ m mum Y AB m a m m 7 a Ea dd I A RA J OO LGA E Y Y Wu NS VA M TA E amp gt j Y WM ww YY E Ww s Y we y QJ P y N a gt ED sra Aa M E a Pa B W d bra 4 P ma m m E y Wu NE A NASA Bom gt Mam m LY p a a a rn 4 MJ p _ E 1 7 m HEB tE WE E usnm mes P LIS xc 41 TR A About the Speakers CHRISTINE BANKE e Chris is an accessibility strategy expert in IBM Research currently responsible for integrating IBM s innovative accessibility expertise services technologies and initiatives into mainstream markets DAN SHIRE e Dan is a user experience and accessibility specialist in IBM Canada s Global oervices team He works with Canadian customers to design develop and test business solutions that meet customer needs for ease of use and accessibility compliance Dan also served as a member of the Ontario government standards development committee for accessible information and communication PHILL JENKINS Phill is a Senior Software Engineer in the Human Ability and Accessibility Center of IBM Research Phill has been leading accessibility efforts in IBM for over a decade and was appointed by the President effective January 2009 to a four year term on the U S Ac2. words are hard to see on the busy background e Hearing Loss amp Deaf Are these programs closed captioned How dol turn on closed captions d like to rent this video on demand but it doesn t tell me if its closed captioned or not won t rent unless I m sure e Dexterity and Mobility If drop the remote it may be 5 hours before my home assistant comes back in to pick it up for me LAO PRA EDO PM 0 Pri 200 Phal _ The Berry amp The Hectic t CO Beat ofthe Joyo Last of the Somn IS Mick s List 1 gt Usability 4 Testing with Persons with Disabilities Good analysis and reporting of results Disability Issues Recommendation Group Engage technology suppliers to address foundational accessibility gaps Can they share their development plan Work with content suppliers Support user s choice of remote selected remotes only requires some testing and documentation Most core IPTV features and benefits are not available to blind customers because the menu and program guide content is not read aloud Most programming is not Described Video DV Remote is complex with limited tactile feedback no key announcement Vision loss Fonts are fixed size making it harder to read content Design and implement user selectable choices and navigate the functionality menus and program font size guides 2 or 3 high contrast colour schemes Contrast an issue for s
3. AP buttons to benefit deaf and blind We were told by a subscriber of a competitive product cable TV that they provide this as a free option For users with dexterity issues e g cerebral palsy arthritis the remote is very hard to use Enable user choice of this feature on or off Background programming content behind the menu and schedule is not always the user s preference Common to multiple groups Provide accessible documentation web compliant Product documentation challenges with current printed HTML and PDF format Could be improved with guidance to user Include hints to help users get a quick start e g how groups to turn on CC how to select bigger menu fonts turn off background images etc Draft published in U S Federal Register 22 March 2010 Policy application O y D o 4 x E o D D IC D a a E es ir 7 me A dY JA Or U A 1 7 QU r A ZG o e a pu
4. CI C Y With Vise l I AUR pM SS D Applies level A and AA provisions to W3C Web Content Accessibility Guidelines WCAG 2 0 web content 2011 IBM Corporation Heuristic Analysis ICT functional performance Criteria 202 ICT shall provide access to all functionality for users Notes IPTV Menus Remote Programming Set top box Limited support in platform Programming fails if not described DV content supplier responsibility Platform includes some IPTV Menus Remote Size and contrast of menus size of support for alternative fonts Programming Set top box buttons text on remote size of light and colors skins indicators on Set top box IPTV menus mostly remote Color light indicators on Set set top box mostly top box IPTV menus remote note Programming Programming fails if not CC CC button set top box content supplier responsibility IPTV menus remote note CC programming is very helpful CC button set top box User control of volume is provided Not applicable No speech voice input required Set top box 7 Stability of remote rocking Set top box Remote Information on compatible infra red remotes is not provided IPTV Menus remote Set top Programming content n a box e U S Information and Communication Technology ICT 508 255 Refresh Accessibility Standards and Guidelines draft 2010 Country
5. Design Development amp Test T Architectural Guiding Principles Procurement Accessibility Standards Documented and Published Part 2 Usability and Persons with Disabilities Effective usability amp accessibility assessments require s Good planning Engagement of interested parties Commitment to the process time people agreement to take real action Following the principles of good usability effective efficient and satisfying Good delivery Careful setup Environment Structured test scripts An objective and repeatable process Good analysis and reporting of the results Looking for patterns and also for informative wild cards Specific and actionable recommendations A follow up plan to monitor progress Good planning Interviews conducted with 12 representatives Low vision and blindness 3 dexterity and mobility 5 hearing loss and deafness 4 Participants were leaders in their fields of knowledge specialists Dr MBA People with disabilities frequently embrace technology early adopters flexible enthusiastic Networking to share information and issues extremely effective and well organized In Canada there are stable government programs in place to assist with periodic technology acquisition especially when the technology can help enable employment Technology is moving so quickly Hard to keep pace Amazing innovations e g iPho
6. cess Board a federal agency www access board gov dedicated to accessible design for the Americans with Disabilities Act ADA oection 508 of the Rehabilitation Act and represents the Access Board on the Election Assistance Commission Board of Advisors Topics Introduction Sustainable Measures Usability and Testing Heuristic Analysis Future of Television What you will Learn Together we ll explore what IP TV Is the latest trends in IP TV an accessibility assessment process recent findings on the accessibility of the latest TV technologies controls and programming media content technical assessments that includes testing with persons with disabilities the issues and promises of this emerging technology how people organizations companies sustain it What IS IP Internet Protocol TV From a consumer view Similarities with Cable TV Similarities with Satellite TV Stil have a remote TV set top box programming guide Broadcast programming On demand pay for view etc LI TV Not IP video on laptop or mobile Not Netflix YouTube or on a mobile tablet or laptop Were talking about living room large HD TV monitors Bundled with other services Prate VOIP Home Phone Internet service Hotspot services Web access to voice mail video recording TV guides etc Wireless services and apps Internet Me
7. diaroom i USA USA USA USA alta Pa e On CenturyLink RTL USA Canada s i Surewest MTSallstrean Cunada Meuic UK Germany BI Vision I Deut ho e Sir Telekom Portugal Por tg al Italy Pira y INFOSTRADA TA Hesaba F b losmkia F Com Beeline IP TV available in many countries China and Asia Pacific Sentrertand Singapore m8 eorr ork China us Quem Montenegro adu T Telekom via pass nu IPTV platform by Microsoft Mediaroom How IP TV works Programming content From providers Broadcasters Hollywood etc Fiber optic cable to main network Internet Access Not Netflix YouTube or on a mobile tablet or laptop Gateway Video signal provided over separate virtual circuit Were talking about living room large HD TV monitors e Standard phone wires last mile IPTV platform by Microsoft Mediaroom e Inside the home Internet router phone wires or cable set top boxes IP network uses VLANs to keep Internet and video signals separate Fibre optic cable connects the DSLAM to main network Standard phone Motorola VIP1216 cabling ie the last ff FUR mile connects a customer to the DSLAM Alcatel Cellpipe 61v Project Overview IP TV is an emerging accessibility challenge Goes beyond captioning DV and accessible remotes e Strategic Business who dominates TV w
8. eb mobile e Competition is Everywhere e New standards amp regulatory requirements Our projects revolve around both a tactical accessibility assessment and a strategic company initiative e Non Traditional Accessibility Assessment IP TV vs Web applications Set top box amp Remote Control Devices Apps amp Programming Guide New Governance amp Process Transformation Project New business concerns relative to accessibility How do companies organizations address integrate amp sustain accessibility IX y ac i E M i m m LT xu A me F Rl e 3i i i J AH ur F j j Part 1 Sustainable Measures Examine your Organizations Accessibility As ls State Identify gaps against accessibility best practices across the following dimensions Organization Roles amp Responsibilities Standards and Guidelines Products amp Offerings Development Test Project F Management Processes Procurement Development and Testing Tools Customer Support Practices Training amp Skills Development Process Prioritizing the findings into strategic recommendations Build a roadmap to methodically integrate accessibility best practices across these dimensions Sustainable Measures Identify Key Stakeholders amp Map to the Dimensions Key Stakeholders Owning Governing Delivering Definition e Overarching accountability are responsible for
9. maintaining the policies e Ensure that the policies are available throughout the corporation and remains current with regulatory requirements legislation as well as any other relevant company policies Responsible for determining that the policy is followed and providing guidance for complying with the policy Responsible for ensuring that products whether developed or procured are designed for accessibility and supporting process and resources to do so are available respectively Example Organizations Line of Business LoB Corporate Affairs Public Relations HR or CIO s Office etc Legal Project Management Office I T Program Office Architecture and Standards Testing Center of Excellence etc Procurement Product Development and Test Teams Project Management Teams Customer Service Call Center eLearning etc 2011 IBM Corporation Sustainable Measures Project Outcomes Execute the accessibility roadmap resulting in a deep penetration of accessibility policy employee responsibility and s integration across the organization Cross Organization Roles amp Responsibilities Identified and Measured Corporate Accessibility Policy amp Governance Published amp Communicated Employees trained on Policy Process and Developer Test Techniques Accessibility Requirements built into the fabric of your organizations processes Project Management amp Project Charters Concept amp
10. ne and iPad provide accessibility features for many individuals These commodity items are complementing traditional assistive technology that costs thousands Usability Testing with Persons with Disabilities Good delivery e Tested with 12 participants Blind 3 Vision loss 3 Deaf 2 Hard of hearing 2 Dexterity amp mobility 2 e Pre defined Test scripts 10 typical scenarios check schedule search for a movie order a movie program the PVR turn on CC read the user s manual etc Pre and post questionnaires Special requirements familiarity with technology background e Which features the participants liked and disliked best Environment Simulated living room big screen TV typical lighting and ambient noise levels Objective and repeatable process Minimal coaching during the scenarios let the participant work it out Important we test the technology not the person supportive positive approach ds mii A BA V mu ai E NH UN UN NN i y P Usability amp Testing with Persons with Disabilities Good analysis and reporting of results Critical to prioritizing the findings Sample Usability amp Accessibility Findings e Blind cant do anything except turn it on and off channel surf and adjust the volume using the remote Low Vision It s difficult to use the program guide or the menus the font is very small and the
11. ome conditions turn on off the background program image Live program in background makes it hard to see the These choices would be persistent for the household foreground content guide menus ideally at set top box level Remote as above Tactical timeframe with significant benefits for many users common frustration Inconsistent indication of Closed Captioned content Ensure that CC information is provided by the CC may not always be passed over from the guide program guide supplier and that it is displayed on the supplier Deaf and hard of hearing customers cannot IPTV guide program summary and program details search on CC programs screens Video on Demand there is no indication whether the Extend search function to allow choice of CC movie has CC Customers will not rent a movie to Video on Demand clearly indicate CC movies discover they cannot watch it without CC Pence control dedicated CC ballon 2011 IBM Corporation Usability amp Testing w PwD Good analysis and reporting of results Disability Issues Recommendation Group Hard of As above for deaf As above Hearing Mobility and Remote Minimum test a number of popular universal Dexterity 4 Close buttons remotes commonly used by PwD so we can answer 2 Small buttons customer questions 3 Rolls on flat surface Better test and provide customer with a choice of a large button remote including CC and S
12. policies are closely following the U S Accessibility Standards and Guidelines Possible one stop shopping for technical accessibility standards benefits industry and government and users Sample analysis not attributable to any single provider 2011 IBM Corporation Heuristic Analysis ICT w closed functionality Criteria 300 ICT that has closed Applicable Notes functionality A non biometric alternative Yes NA not needed Yes NA Closed Captions and DVS not alvvays passed thru sa Mostly Yes NA Flashes do not violate the general or red thresholds ma MOS E S Yes Operable with one hand Tactilely discernible without activating the control cvs LL Co Pipl conci e U S Information and Communication Technology ICT 508 255 Refresh Accessibility Standards and Guidelines draft 2010 Possible one stop shopping for technical accessibility standards benefits industry and government and users Sample analysis not attributable to any single provider 2011 IBM Corporation Heuristic Analysis ICT platforms apps interactive content Criteria 400 Platforms applications amp PAY 5519 ls Notes interactive content REE from overall system volume Yes NA 2X 2X enlargement needed needed Yes m mE Pai Yes LONA NA NA Yes m HN SS Yes MO re No presentation in one mode Yes A Yellow border easier to see No po e U S Info
13. rmation and Communication Technology ICT 508 255 Refresh Accessibility Standards and Guidelines draft 2010 Possible one stop shopping for technical accessibility standards benefits industry and government and users Sample analysis not attributable to any single provider 2011 IBM Corporation Part 3 Heuristic Analysis Information and Communication Technology ICT Standards and Guidelines Draft published in U S Federal Register 22 March 2010 www access board gov seco0g8 refresh draft rule htm Chapters of provisions 1000 Support documentation and services a a P a 2011 IBM Corporation is here e Motion controls Nintendo s Wii Microsoft s Kinect e Downloadable apps Netflix Flickr Vudu etc e Internet access Google TV Yahoo TV Apple TV AT amp T U verse Bell Fibe Streaming media D Link s Boxee Box etc YouTube Pandora Facebook etc La Videoconferencing Skype UMI TV CC10W E p 2011 IBM Corporation e Sustainable approach Integrate accessibility into the organization 4 product life cycle Usability and Design analysis required Including community and persons with disabilities Comprehensive technical standards and guidelines Adaptable to physical constraints and non traditional uses
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