ServSwitch Wizard Pro SW644A & SW648A User Manual Page 12
Contents
1. K and colored orange while the mouse strand is labeled M and colored green CHAPTER 3 Installation 6 Pin 6 Pin mini DIN mini DIN 10 25 4 gr cm 229 cm Cross section Central Y Y video strand Keyboard and mouse strands molded to sides Figure 3 1 The ServSwitch Duo cables Next connect each computer or in cascaded systems subsidiary ServSwitch Wizard Pro to your single master Switch One way to do this is to run separate male to male keyboard mouse and video extension cables from the appropriate CPU port connectors on the single master Switch to a the keyboard mouse and video ports respectively of the computer or b the keyboard mouse and monitor connectors respectively of the control port of the subsidiary Switch Any unused CPU port or control port connectors on the single master Switch can be left vacant Alternatively instead of three separate cables you can use our three in one ServSwitch Duo CPU Extension Cable our product code EHN408 whose design is shown in Figure 3 1 above This cable is available in 5 foot 1 5 m 10 foot 3 m 30 foot 10 m 50 ft 15 m and 100 ft 30 m lengths SERVSWITCH WIZARD PRO To connect computers with serial mouse ports and PC AT style keyboard ports you ll need adapters as shown in Figure 3 2 below Refer to Appendix A for cable guidelines To Switch s CPU port PS 2 style kbd mouse cable PS 2 to Serial Mouse mouse connect2. 4 2 9 SETTING THE PASSWORD There are many situations where access to corporate file servers or sensitive information needs to be controlled In such circumstances the ServSwitch Wizard Pro can be locked away in a room or secure cabinet and controlled remotely In this mode you can type the hotkey sequence followed by the number 0 zero at the shared keyboard of the active control port in order to lock the Switch When you do so or when the Switch locks itself automatically upon activating screen saver mode see Section 4 2 2 the Switch blanks the screen disconnects the keyboard and mouse from all of the computers and displays the letter P on its front panel display Control can only be regained by typing the correct password on the keyboard To set this password get into configuration mode then type the letter P and press the Enter key The ServSwitch Wizard Pro will light the middle and bottom segments of its front panel display so that it resembles a wide equals sign and you can then type your password The password is not case sensitive and can be any combination of keystrokes including function keys but excluding Ctrl Alt Shift and Enter For example the password F4 F R E D Home would be valid When you ve finished typing in your password press Enter to save it to the Switch s EEPROM This type of memory does not depend on active power or even a battery backup so it can pers
3. F 5 and F 6 commands see Section 5 9 and you can reset all of the Switch s configuration options to their factory default states with F 8 Fl Display first digit of firmware version number F2 Display second digit of firmware version number F3 Display third digit of firmware version number F4 Reserved for future use F5 Restore PS 2 mouse function to the currently selected CPU s mouse port F6 Restore IntelliMouse function to the currently selected CPU s mouse port F7 Reserved for future use F8 Reset all configuration options to their factory default settings the Switch 66 will briefly show the letter r on its front panel display to indicate that this has been completed 4 2 8 SETTING THE APPEARANCE OF THE ON SCREEN DISPLAY If you want to you can change the color scheme of the ServSwitch Wizard Pro s on screen display see Section 5 6 and the time that the confirmation message remains on the screen after a channel has been selected Use the D command type D digit Enter D1 Menu appears with magenta blue background green highlight default D2 Menu appears with red blue background and green highlight D3 Menu appears with blue black background and light blue highlight D4 Confirmation message remains on screen for four seconds default D5 Confirmation message remains on screen for only two seconds D6 Confirmation message remains on screen for six seconds CHAPTER 4 Configuration
4. 38 5 11 Hot Plugging Devices Into the ServSwitch Wizard Pro and Re Enabling Disconnected CPU PS 2 Mouse Ports 38 DL RS 22 GONE ON tata lacio docto 40 5 13 Cascading ServSwitch Wizard Pros oconoccnocononononnnnnnaroneranonanacancanoness 40 6 Troubleshooting nia Ene Adi 43 Oil STAN eS to TEY nani atentan E e E 43 6 2 Calling Black BOX mitad tion 46 6 3 Shipping and Packaging omccnnoccnononononannnannannenanonananannarononanenananancananess 46 Appendix A Cable and Connector Guidelines cocccnnccnnoninonanonaninanannnnanananoso 47 A 1 Cabling Keyboard Monitor and Mouse to ServSwitch Wizard Pro cocicciciccocinnononnnnrnanorinnonannoninnnna conan ona rannn carnosa 47 A 2 Cabling ServSwitch Wizard Pro to PCs ococnnncnincconnnconananananancnnanananano 47 A 3 The Expansion Port pinirsa isise igts ninii ised 48 Appendix B Rackmounting the ServSwitch Wizard Pro coonconincninnicnninranonnnons 50 CHAPTER 1 Specifications 1 Specifications Compliance CE EN55022 Class B FCC Part 15 Subpart J Class A DOC Class MDC classe A Standards VGA SVGA XGA or XGA 2 video Interfaces Video VGA Keyboard and mouse IBM PS 2 compatible Expansion port Proprietary variant of TIA RS 232 Resolution Up to 1600 x 1280 noninterlaced at up to 100 Hz Protocol RS 232 Asynchronous Data Format RS 232 8 data bits no parity 1 stop bit Data Rate RS 232 1200 bps Flow Control RS 232
5. Hotkey Commands You can control many functions on the ServSwitch Wizard Pro such as CPU channel selection autoscanning or locking from the keyboard using commands triggered with the Switch s currently selected hotkey combination All of the hotkey control commands are invoked by holding down the one or two hotkeys and then pressing a command key By default the two hotkeys are Ctrl and Alt although other keystroke combinations can be selected see Section 4 2 6 Normally when you send a hotkey command you have to release the hotkeys and the command key before you can send another one The one exception to this rule is Hotkeys Tab the switch to next CPU channel command you can tab through the channels by holding down the hotkeys and repeatedly pressing Tab The hotkey commands are summarized below Note that to generate the numeric digits in the commands that contain them you need to press the number keys on the top row of the main section of the keyboard not the number keys on the keypad the Switch will not recognize keypad numbers e Use Hotkeys x where x is a number from one to four on the 4 port model or one to eight on the 8 port model to switch to the corresponding CPU channel If you try to select a channel with a higher number than the Switch has ports the Switch will ignore the command and pass it through to the currently selected computer e Use Hotkeys Tab to switch to the
6. LED segments one after the other in a clockwise sequence as shown in the second illustration If the Switch is in configuration mode it will display C If the Switch has been locked it will display P as shown in the third illustration until a valid password has been typed to unlock the unit Lastly if the screen saver mode has been activated the channel number will flash DISPLAY SHOWS MEANING Channel number 1 through 8 That channel is selected steadily lit As above with flashing dot in Switch is receiving keyboard or lower right hand corner mouse data to be transmitted to the selected computer Zero Y Display is disabled but not controls Switch is in autoscan mode scanning from channel to Alternately channel number and clockwise progression of lit segments channel at user selected rate The letter P Switch is locked and is waiting for the password to be entered The letter C Switch is in configuration mode Switch is in screen saver mode and is waiting for keyboard or mouse activity to restore video Channel number flashing lr Figure 5 2 The front panel status display during regular operation CHAPTER 5 Operation 5 4 Things To Keep in Mind About the Keyboards and Mice PC bootup sequence When your PCs are powered on they communicate with any attached keyboards and mice and load the setup parameters required by their particular operating systems It is necessary
7. None Maximum Distance 2 m 6 ft if interface powered or 10 m 32 8 ft if AC powered to any attached keyboard monitor and mouse 3 m 10 ft if interface powered or 30 m 100 ft if AC powered to any attached CPU or cascaded Switch unit 40 m 131 2 ft to an attached ServSwitch Duo Extender across Premium Extender Cable User Controls Keyboard commands Mouse click functions 1 Frontmounted pushbutton On screen menu Indicators 1 Front mounted 7 segment status display SERVSWITCH WIZARD PRO Connectors Power MTBF Maximum Altitude Temperature Tolerance Humidity Tolerance Enclosure Size Weight All rear mounted 1 HD15 female for monitor attachment 2 6 pin mini DIN female for keyboard and mouse attachment 1 DB15 female for RS 232 1 Barrel jack for power For each computer port a set of 1 HD15 female for video attachment and 2 6 pin mini DIN female for keyboard port and mouse port attachment KV644A 4 KV648A 8 Either e 5 VDC at up to 500 mA from the keyboard interfaces of the attached computers or e From the optional power supply PS649 not included Input 100 to 240 VAC at 50 to 60 Hz from utility power outlet through detachable power cord and IEC 320 male inlet to external transformer Output 5 VDC at up to 1 A Consumption 5 watts maximum 500 000 hours based on the historical reliability
8. etc with as few as one or two keypresses H1 Either of the left and right Ctrl keys and either of the left and right Alt keys together default H2 Either of the left and right Ctrl keys and either of the left and right Shift keys together H3 Either of the left and right Alt keys and either of the left and right Shift keys together H4 Right Alt key only H5 Both the left and right Alt keys together H6 The left Ctrl key and the left Alt key together H7 The right Ctrl and the right Alt key together H8 No hotkey enabled the hotkey dependent functions can t be accessed f rom the keyboard SERVSWITCH WIZARD PRO 4 2 7 VIEWING THE FIRMWARE REVISION RESTORING MOUSE FUNCTION OR RESETTING TO FACTORY DEFAULTS For technical support purposes it might be necessary to find out the firmware release version of the control software in your ServSwitch Wizard Pro Before calling Black Box Tech Support about a problem you can use the F 1 F 2 and F 3 commands to retrieve this each of these commands causes the Switch to briefly show one of the digits of the firmware s version number on its front panel display For example if the Switch responds to F 1 Enter with the digit 1 to F 2 Enter with the digit 0 and to F 3 Enter with the digit 2 your Switch is using firmware version 1 02 You can also restore the function of previously disconnected PS 2 type CPU mouse ports with the
9. included 00000000000000000 00000000000000000 Figure B 1 Rackmount assembly standard left or shallow right LEGAL INFORMATION DISCLAIMERS While every precaution has been taken in the preparation of this manual the manufacturer assumes no responsibility for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to other circumstances outside the manufacturer s control And the manufacturer will not be responsible for any loss damage or injury arising directly or indirectly from the use of this product NOTES NOTES NOTES
10. is connected to PCs running Windows NT 4 0 through their PS 2 style mouse ports Possible Solutions There are three possible solutions to this problem 1 Use a different type of mouse 2 Connect the Switch to your NT 4 0 PCs through adapters and their serial ports rather than through their PS 2 ports 3 Select channel 0 or another channel that is not connected to an NT 4 0 PC while NT is booting You should be able to use the system normally once the logon screen appears SERVSWITCH WIZARD PRO 6 2 Calling Black Box If you determine that your ServSwitch Wizard Pro is malfunctioning do not attempt to alter or repair the unit It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem that is what types of computers what type of keyboard brand of mouse make and model of monitor etc any particular application that when used appears to create the problem or make it worse the results of any testing you ve already done 6 3 Shipping and Packaging If you need to transport or ship your ServSwitch Wizard Pro Package it carefully We recommend that you use the original container Before you ship the un
11. mode by typing the letter E followed by Enter 5 Test the mouse movement by moving the mouse a short distance SERVSWITCH WIZARD PRO 5 10 RS 232 Control There is yet one more way to select channels on the ServSwitch Wizard Pro through its RS 232 serial port This is a proprietarily pinned DB15 connector see Section A 3 of Appendix A for more information The normal use of this connector is as the attachment point for the Switch s optional Remote Control Module but by using an adapter you can connect a different RS 232 device to it To select a channel through this port the data rate and format of the sending device must be set to 1200 bps 8 data bits no parity and 1 stop bit No handshaking flow control is used by the ServSwitch Wizard Pro Simply send the ASCII character for the channel which needs to be selected ASCII 1 31 hex 49 decimal will select channel 1 ASCII 2 32 hex 50 decimal will select channel 2 and so on 5 11 Cascading ServSwitch Wizard Pros Multiple ServSwitch Wizard Pros can be cascaded connected together in a one to many scheme in order to increase the maximum number of available CPU ports in your KVM switching system You can include ServSwitch Wizards and ServSwitch Duos in such cascades as well Note that each Switch in a cascade must be powered through a power supply and not from the keyboard interface This can be particularly useful where clusters of computers are loca
12. next channel in numeric sequence e Use Hotkeys M to get the Switch to display its on screen menu for selecting computers by name e Use Hotkeys A to have the Switch start autoscanning briefly displaying the video from each CPU channel in turn You can control whether or not it scans empty channels and for how long it pauses at each channel with the L and T configuration commands respectively see Section 4 2 3 To stop autoscanning simply select a fixed channel using the on screen menu the Switch s front panel pushbutton the keyboard hotkeys or the mouse Please note that in cascaded systems it is not possible to scan through all of the channels on every Switch in the same scan Each Switch must be scanned separately CHAPTER 5 Operation e Use Hotkeys 0 to select nonexistent channel zero in order to shut off the video output from the Switch to the shared monitors The Switch s front panel display will show 0 You can re enable video by selecting another channel through the keyboard front panel pushbutton on screen menu or mouse e Use Hotkeys L to lock the Switch disable its shared keyboard and mouse and select nonexistent channel zero in order to and shut off the video output from the Switch to the shared monitors If a password has not been set see Section 4 2 9 the Switch behaves exactly as if you had entered Hotkeys 0 see above If a password has b
13. not using the Switch s power supply do not release the button until the ServSwitch Wizard Pro displays C to show that it is in configuration mode e To enter configure mode while the ServSwitch Wizard Pro is running hold down the button for 5 seconds until the front panel display shows C In configuration mode you can change settings by typing a single letter command for a given feature followed by a single digit numeric argument for how you want that feature to behave followed by the Enter key Press the Esc escape key to abort a setting change before you fully enter it The ServSwitch Wizard Pro will remain in configuration mode until you type the letter E followed by Enter key For example To set the hotkey sequence to option 2 Ctrl Shift command key type H 2 Enter while the ServSwitch Wizard Pro is displaying O then type E Enter to exit configuration mode The remaining sections of this chapter describe the Switch s user configurable settings CHAPTER 4 Configuration 4 2 2 SETTING THE SCREEN SAVER TIMEOUT The ServSwitch Wizard Pro has a programmable screen saver function which will blank the display on the shared monitor after a certain time elapses with no activity on the shared keyboard or mouse If a password has been set see Section 4 2 9 the Switch will also lock itself when it activates the screen saver The Switch s front panel display will flash whil
14. por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato SERVSWITCH WIZARD PRO 12 13 14 15 16 17 18 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante En caso de existir una antena externa deber ser localizada lejos de las lineas de energia El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a
15. the currently selected line is more than 8 lines from the top e PgDn the page down key moves to the bottom of the menu page or down 8 lines if the currently selected line is more than 8 lines from the bottom SERVSWITCH WIZARD PRO 5 7 Mouse Control Yet another convenient way to select CPU channels on the ServSwitch Wizard Pro is through a three button mouse if this feature is enabled see Section 4 2 5 To switch to the next channel simply hold down the central mouse button or wheel button then click on the left hand mouse button 5 8 Re Enabling a Disconnected PS 2 Mouse If you disconnect the shared PS 2 mouse from the ServSwitch Wizard Pro by accident during operation the mouse will not work right when you plug it back in To avoid having to reboot the entire system in this situation the Switch has an automatic mouse recovery system With the PS 2 mouse disconnected change the channel using the Switch s front panel pushbutton or the keyboard hotkeys The ServSwitch Wizard Pro detects that the mouse has been disconnected and triggers the automatic recovery system Plug in the PS 2 mouse and the ServSwitch Wizard Pro will re initialize it Alternatively you can reset the keyboard and mouse by holding the Switch s front panel pushbutton down for five seconds to enter configuration mode then releasing the button then pressing the button again while the display shows C When you do the Switch will perfo
16. to the attached PCs U3 Channels are not mouse switchable the Switch reports 3 button mouse to the attached PCs U4 Channels are mouse switchable the Switch reports IntelliMouse to the attached PCs U5 Channels are not mouse switchable the Switch reports IntelliMouse to the attached PCs CHAPTER 4 Operation 4 2 6 SETTING THE HOTKEY SEQUENCE You can access many of the ServSwitch Wizard Pro s main functions such as CPU channel selection autoscanning and locking by sending commands from the shared keyboard Each command must start with a hotkey sequence series of keystrokes that alerts the Switch to interpret the keyboard data that follows it as a command The default hotkey sequence is Ctrl and Alt pressed simultaneously If any of the applications on computers attached to the Switch require this sequence to trigger important application specific functions you will have to change the Switch s hotkey sequence with the H command type H digit Enter Alternative hotkey sequence 5 is particularly suitable for extended keyboards where additional keys can be programmed to act as combinations of other keys Such keyboards are supplied with many Gateway computers If you program one of these spare keys to produce both hotkey keystrokes or if you program a set of these keys to produce the hotkey and channel number keystrokes you ll be able to select channels lock the Switch
17. turned off and unplugged If you have to hot plug any powered computers into the Switch see Section 5 9 Connect your shared user equipment keyboard PS 2 mouse and monitor to the appropriate connectors on the Switch s rear panel the control port see Figure 2 2 or 2 5 in Section 2 3 If you have had to place the Switch farther from the user equipment than the equipment s native cables will reach you can plug the native cables into ServSwitch Duo User Extension Cable our product code EHN409 which comes in 10 foot 3 m and 30 foot 9 1 m lengths If you need to run even farther you can use a ServSwitch Duo Extender our product code KV6EXT with 130 ft 39 6 m Premium Extender Cable our product code KV6100 to connect the Switch to the keyboard mouse and monitor For more information about the Extender see its manual Both the User Extension Cable and Premium Extender Cable as well as the CPU Extension Cable discussed in the next paragraph are built to the special three in one design shown in Figure 3 1 on the next page The central coaxial video strand of each cable is molded to the keyboard and mouse strands on either side and the ends of its video strand are one inch 2 5 cm longer than the ends of the other strands so that the weight of the composite cable can be borne by the video connector s screwlocks To help you tell the otherwise identical keyboard and mouse strands apart the keyboard strand is labeled
18. 5 1 Power Status At power up the ServSwitch Wizard Pro will try to select CPU channel 1 unless a a password has been set or b the Switch isn t getting enough power to operate properly Watch the Switch s front panel 7 segment display as described in Figure 5 1 below If the Switch is not receiving enough power the display will be blank or show o if the Switch can select CPU 1 the display will show 1 orifa password has been set the Switch will display P and remain locked until a valid password is entered For the meaning of this display after power up see Section 5 3 DISPLAY SHOWS MEANING Blank Switch is not receiving nearly enough power to operate O Flashing o Switch is getting some power but still not enough to operate o The number 1 Switch has powered up normally and has selected channel 1 The letter P Switch has powered up normally o o but is locked and is waiting for the password to be entered Figure 5 1 The front panel status display at power up CHAPTER 5 Operation 5 2 The Front Panel Pushbutton and the Remote Control Module You can use the ServSwitch Wizard Pro s front panel pushbutton to select which CPU channel CPU port is currently controlled by the active control port Press the key once during normal operation to select the next CPU channel in sequence for example to select channel 6 if channel 5 is currently selected press the key repeatedly
19. Local Compaq PC Web Browser Comms Server A Comms Server B Fred s PC Figure 5 3 A sample menu screen In each case the double arrow lt lt shows the currently selected computer 5 6 1 ADDING A COMPUTER TO THE MENU LIST With the menu visible on the screen press the Insert key This will cause a new Computer entry field to be inserted on the menu This is highlighted in red with a cursor to indicate the text entry position Type in a name up to 16 characters long you can use uppercase lowercase special and space characters When you re finished press Enter The red highlighted area now moves into the Port entry field and you can enter the port number for the named computer On single units specify port numbers with single digits If you are using cascaded ServSwitch Wizard ServSwitch Wizard Pro or ServSwitch Duo units you ll have to specify the whole channel address see Section 5 11 and the Hotkeys Channel Address paragraph in Section 5 5 To specify CPU port 5 on a subsidiary Switch that is cascaded off CPU port 3 of the master Switch you would enter the channel address as 35 unless SERVSWITCH WIZARD PRO one of the Switches is a 12 or 16 port Duo model in which case you would use two digits for each port number including leading zeros and enter the address as 0305 Remember that units should not be cascaded more than three layers deep Press Enter again to
20. OCTOBER 2006 lt gt BLACK BOX ADDENDUM ServSwitch Wizard Pro SW644A 8 SW648A User Manual Page 12 Please note that the rack mount kit comprising two brackets and four screws is now supplied packed with your ServSwitch Wizard Pro and you do not need to order them as an accessory Should you require extra or replacement brackets and screws the rack mount Kit RMK19WP may be ordered as an accessory CUSTOMER SUPPORT INFORMATION Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week In the US call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com NOVEMBER 2006 BLACK BOX BLACKBOX ro SW644A SW648A Customer Support Information FREE tech support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 LS BL ACK BOX Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com NETWORK SERVICES Copyright 2000 Black Box Corporation All rights reserved THE SERVSWITCH FAMILY Welcome to the ServSwitch Family Thank you for purchasing a BLACK BOX ServSwitch Brand KVM switch We appreciate your business and we think you ll appreciate the many ways that your new ServSwitch keyboard video mouse switch will save you
21. PS 2 mice so make sure that your PC software is configured for a Microsoft mouse of the correct type Refer to the list of supported drivers in Section 3 1 e The ServSwitch Wizard Pro supports VGA SVGA XGA and XGA 2 type monitors but does not support the automatic detection features available with some Plug and Play monitors and video cards If you have this type of video card or monitor you should select the video mode manually instead of relying on the automatic detection feature SERVSWITCH WIZARD PRO 4 2 Configuring the ServSwitch Wizard Pro The ServSwitch Wizard Pro comes from the factory preset to default configuration settings which are suitable for most applications Ifyou need to set the Switch differently you can access its configuration mode to do so once you do the new settings are stored in the ServSwitch Wizard Pro s EEPROM memory and are retained when the Switch is powered OFF 4 2 1 ENTERING CONFIGURATION MODE You can access the ServSwitch Wizard Pro s configuration mode in either of two different ways Use one method when you power up the Switch use the other while the Switch is operating e To enter configuration mode at power up make sure that the ServSwitch Wizard Pro and all attached PCs are turned OFF and unplugged Hold down the front panel pushbutton while you plug in the ServSwitch Wizard Pro if you re using the optional power supply or power up one or more of the attached PCs if you re
22. Switch Wizard Pro uses a special query code to detect whether or not itis connected in a cascade to another ServSwitch Wizard Pro ServSwitch Wizard or ServSwitch Duo By default your Switch uses query code AD hex this code should be fine for most applications However older ServSwitch Duo units with firmware versions earlier than 1 09 always use query code EF hex and because it is essential that all of the units in a ServSwitch Wizard Duo cascade use the same query code you ll need to change the Pro s query code to EF if any of those older Duo units are hooked up to your cascade L7 Cascade query code AD default L8 Cascade query code EF 4 2 5 SETTING MOUSE MODE REPORTING AND MOUSE SWITCHING In the ServSwitch Wizard Pro s factory default state you can use a three button PS 2 mouse or an IntelliMouse to cycle through the Switch s CPU channels To switch to the next channel simply hold down the center or wheel button on the mouse then press its left button If you don t want to use this feature particularly if it s going to conflict with mouse controlled application functions you can disable it by sending the U 2 U 3 or U 5 command If the third button on a three button mouse is being used to switch the ServSwitch Wizard Pro it won t be available for use with PC software although the wheel on an IntelliMouse can be used for both switching and software with no problem
23. ached and send the subsidiary Switch the command to switch to port 3 to which your desired computer is attached If there were any 12 or 16 port ServSwitch Duos in the system you would have to use two digits to designate each port inserting a leading zero when necessary Two more examples assuming that the hotkeys are the default combination of Ctrl Alt e To switch to channel 5 of an 8 port Switch attached to channel 1 of your 4 port master Switch Press and hold Ctrl Alt press and release 1 press and release 5 release Ctrl Alt e To switch to channel 13 of a 16 port Duo attached to channel 7 of your 8 port master Wizard Pro Press and hold Ctrl Alt press and release 0 press and release 7 press and release 1 press and release 3 release Ctrl Alt Please note that it is not possible to autoscan every channel in a cascaded system with a single scan Cascaded Switches must be scanned individually using their front panel pushbuttons or Their Hotkeys A SERVSWITCH WIZARD PRO CPUs ServSwitch Wizard Pro B second layer CPUs ServSwitch Wizard Pro A first layer Shared Keyboard Mouse and Monitor Figure 5 1 A typical cascade of two ServSwitch Wizard Pros 6 Troubleshooting 6 1 Things To Try This section suggests possible answers for a number of problems that people sometimes encounter when trying to operate the ServSwitch Wizard Pro If the
24. aches to PC s serial port or Switch or cable from Switch cable to PC s serial port KDAT 4 N C D RLSD DCD Male 1 Male 5 5 6 j 1 2 6 9 Female 5 Female 1 6 j 2 9 6 Figure A 1 The RS 232 mouse adapter SERVSWITCH WIZARD PRO Appendix B Rackmounting the ServSwitch Wizard Pro If you want to mount your ServSwitch Wizard Pro in a 19 rack you ll need our ServSwitch Wizard Pro Rackmounting Kit product code RMK19WP Each of these Kits consists of two rackmounting brackets and four screws To use a Kit to mount a ServSwitch Wizard Pro take these steps 1 Refer to Figure B 1 below to determine how you want to mount the Switch If your rack is deep enough we recommend the normal installation shown on the left which allows the front of the Switch to be flush with the front of the rack If your rack is too shallow for that however you can reverse the brackets and install the Switch so that it protrudes from the front of the rack as shown on the right Match up the two holes in the Switch end of each Kit bracket with the two empty screwholes on the side of the Switch then fasten the bracket to the Switch with two of the screws included with the Kit Once you ve attached both brackets match the holes in the rack end of each bracket to an appropriate set of matching holes on your equipment rack then screw the Switch assembly to the rack using your own screws bolts or cage nuts not
25. assuming the hotkeys are Ctrl and Alt e To select channel 2 Press and hold Ctrl and Alt press and release 2 release Ctrl and Alt e To tab through channels Press and hold Ctrl and Alt press and release Tab repeat as many times as necessary release Ctrl and Alt e To select channel 7 on an 8 port subsidiary Switch connected to port 4 on a 4 port master Switch Press and hold Ctrl and Alt press and release 4 press and release 7 release Ctrl and Alt e To select channel 13 on a subsidiary Switch connected to port 5 on an 8 port master Switch Press and hold Ctrl and Alt press and release 0 press and release 5 press and release 1 press and release 3 release Ctrl and Alt CHAPTER 5 Operation 5 6 On Screen Menu Control Another convenient way to select CPU channels on the ServSwitch Wizard Pro is through the Switch s on screen menu shown in Figure 5 3 below This menu consists of channel numbers and in cascaded systems channel addresses paired with computer names that you assign The menu is called up by pressing the hotkey sequence followed by the letter M at the shared keyboard When the menu is first called up there will be no names listed for any of your computers you have to enter the names and channel numbers that will make up the menu When you re finished press Esc to exit BLACK BOX SERVSWITCH Computer NT Server B Local IBM PC
26. complete the entry and store it in the Switch s menu memory The menu can hold over 300 entries Note that you can add another computer to the menu list at any time and you can continue adding computers without exiting the menu Just press Insert again to add an entry after the current line or press Shift and Insert to add an entry before the current line then input the new name as already described 5 6 2 DELETING A COMPUTER FROM THE MENU LIST With the menu visible on the screen highlight the computer to be deleted and press the Delete key Press Enter to confirm the deletion or Esc to abort it 5 6 3 EDITING A COMPUTER ON THE MENU LIST With the menu visible on the screen highlight the computer to be edited and press the Shift and Delete keys together Type in the new computer name and port then press Enter to save your changes or Esc to abort them 5 6 4 SELECTING A COMPUTER ON THE MENU LIST With the menu visible on the screen highlight the computer to be selected using the up and down arrow keys and page up and page down keys as required Now press the Enter key to switch to the highlighted computer The ServSwitch Wizard Pro has an advanced connection confirmation facility which is particularly useful in systems where many computers are displaying the same or very similar video The selected computer name and port number will briefly flash up on the screen to confirm the selection has been made if it i
27. d secure power up the Switch then power up all attached computers SERVSWITCH WIZARD PRO Problem Your keyboard does not function or functions only intermittently The Num Lock LED does not always light when the Num Lock key is pressed Possible Solution Some older keyboards were designed for use with specific computers and are not truly PC AT or PS 2 compatible These are not common but if you re having problems like this and you re using an old keyboard try a newer keyboard Problem Just using your mouse normally causes the CPU channel to change unexpectedly Possible Solutions Some cheaper mice are not fully compatible with the ServSwitch Wizard Pro and can lose data which if mouse switching is enabled see Section 4 2 5 sometimes causes the Switch to interpret a data stream as a channel change request Try using a Microsoft Logitech IBM Compaq or Hewlett Packard mouse instead Make sure that you are using a Microsoft compatible mouse driver on your PC Some drivers by other manufacturers can cause the mouse to use proprietary mouse data formats that the Switch doesn t support If you have unplugged and reconnected a mouse to the ServSwitch Wizard Pro make sure that you reset it see Section 5 8 or especially if the mouse is an IntelliMouse use the mouse restoration function see Section 5 9 Problem The cursor pointer jumps around the screen after you disconnect the mouse cable or power down
28. e the Switch is in screen saver mode If the switch is locked you will have to type in the password to unlock it and deactivate the screen saver otherwise simply typing at the keyboard or moving the mouse will restore the blanked monitor display Use the B command type B digit Enter to set how long the ServSwitch Wizard Pro waits for keyboard or mouse activity before activating the screen saver Bl Screen saver disabled default B2 Screen saver is activated after 1 minute of inactivity B3 2 minutes B4 4minutes B5 8 minutes B6 12 minutes B7 16 minutes B8 20 minutes SERVSWITCH WIZARD PRO 4 2 3 AUTOSCANNING SETTING THE SCAN MODE AND PAUSE TIME The ServSwitch Wizard Pro begins autoscanning its CPU channels that is briefly displaying each channel s video in turn when you type in the hotkey sequence followed by the letter A see Section 5 5 By default the Switch only scans those channels that have a powered up computer connected to them But if you need the Switch to scan all of its channels you can send it the L 2 or L 4 command In these settings when the Switch scans a channel that has no computer attached or a channel whose computer is off or just not outputting video the shared monitor will display a blank screen Also if you want the Switch to start autoscanning as soon as it powers up instead of waiting for the A command you can send it the L 3 or L 4 command L1 ServSwi
29. een set the Switch displays P to indicate that a valid password must be entered to unlock the switch simply type in the password followed by the Enter key to do so Note that if anyone has tried to type something at the shared keyboard while the Switch is locked you will have to press Enter to clear those characters so that they won t invalidate the password when you proceed to type it in e Use Hotkeys Channel Address to select a CPU channel in a cascaded system see Section 5 11 The Channel Address is a series of one or two digit channel numbers that specify the path to follow to get from the master ServSwitch Duo ServSwitch Wizard or ServSwitch Wizard Pro to the desired CPU channel on the subsidiary Switch The numbers in the Channel Address can be single digits if all of the Switches in the cascade are 4 or 8 port units if any are 12 or 16 port units you ll have to add a leading zero before the single digit numbers For example if you want to access CPU channel 16 on a second layer subsidiary Duo connected to CPU port 2 02 on a first layer subsidiary Wizard connected to CPU port 1 01 on the master Wizard Pro you would enter Hotkeys 01 1 0 2 1 6 To make sure that the Switch doesn t switch prematurely to the wrong channel hold down the hotkeys until you enter the last digit then release them SERVSWITCH WIZARD PRO Examples of common hotkey commands
30. es limites applicables aux appareils num riques de la classe A prescrites dans le Reglement sur le brouillage radio lectrique publi par Industrie Canada SERVSWITCH WIZARD PRO EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class B computing device in accordance with the specifications in the European standard EN55022 These limits are designed to provide reasonable protection against harmful interference This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that harmful interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to correct the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for help Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high le
31. for the ServSwitch Wizard Pro to be attached and powered on during this sequence so that it can give the PCs the required responses and keep track of all the modes and settings requested by each of the connected PCs Mouse characteristics Do not unplug a PS 2 mouse connection from a PC while the PC is on Because of the way PS 2 mice communicate the PC will lose mouse function and you will have to reboot the PC to regain normal operation Unplugging a shared PS 2 mouse from the ServSwitch Wizard Pro will have no immediate effect but the PC will lose mouse function as soon as you plug the mouse back in RS 232 mice can usually be freely unplugged and replugged provided that one was connected when the operating system initially booted The ServSwitch Wizard Pro has a PS 2 mouse recovery system which allows you to disconnect and reconnect the shared mouse without powering down the system but we recommend using this only when absolutely necessary See Section 5 9 for details Keyboard and mouse mode handling during channel switching The ServSwitch Wizard Pro keeps a log of the keyboard and mouse modes and resolution settings requested by each of the connected PCs including the keyboard Num Lock Caps Lock and Scroll Lock states These settings are automatically restored to the shared keyboard and mouse when the ServSwitch Wizard Pro channel is switched ensuring maximum software compatibility SERVSWITCH WIZARD PRO 5 5 Keyboard Control
32. ist indefinitely Don t worry if you type the password incorrectly you can always re enter it even if you ve exited and re entered configuration mode Of course if somebody locks the Switch or the Switch goes into screen saver mode and you discover only then that you messed up entering the password or can t remember what the password is you will have to power down the Switch and hold down its front panel pushbutton while powering it back on to get back into configure mode as described in Section 4 2 1 in order to change the password If you want to remove the password after setting one get into configuration mode type the letter P and press the Enter key as before but then press Enter again without typing in any other characters If you try to lock the Switch before you ve set a password or after you ve removed the password the Switch will still blank the video but it won t prevent someone from selecting another channel 4 2 10 EXITING CONFIGURATION MODE When you ve finished configuring the ServSwitch Wizard Pro simply type the letter E and press Enter to exit the configuration mode and return to normal operation The attached computers can now be switched on 5 Operation This chapter explains the general operation of the ServSwitch Wizard Pro We recommend that you read this chapter carefully before starting to use the Switch also make sure you have read the important note on page 19
33. it back to Black Box for repair or return contact us to get a Return Authorization RA number APPENDIX A Cable and Connector Guidelines Appendix A Cable and Connector Guidelines IMPORTANT NOTE The maximum cable lengths supported vary widely between devices and cables It might be possible to use cables that are longer than those specified below with certain PCs and peripherals but this cannot be guaranteed If you experience problems try using shorter cables A 1 Cabling Keyboard Monitor and Mouse to ServSwitch Wizard Pro All of the shared devices plug directly into the relevant ports at the rear of the ServSwitch Wizard Pro If you use a PC AT style keyboard you will need a PC AT 5 pin DIN female to PS 2 6 pin mini DIN male adapter These are readily available from Black Box If you are not using the optional power supply these peripherals cables should be no longer than 6 ft 2 m If you are using the power supply you can use User Extension Cables to increase the distance from ServSwitch Wizard Pro to your peripherals to as much as 30 ft 9 1 m see Section 3 3 many keyboards and mice will operate at distances up to 65 ft 20 m but do not count on this A 2 Cabling ServSwitch Wizard Pro to PCs Video HD15 male to HD15 male wired as a standard VGA PC to monitor cable There are two types commonly available The better type which will carry video very well are constructed with coaxial cable cores The
34. ks do not attempt to dismantle it e Plug the power adapter into a socket outlet close to the Switch Do not use the Switch s power adapter if its case becomes damaged cracked or broken or if you suspect that it is not operating properly e If the Switch s power adapter stops working replace it with a manufacturer approved adapter of the same type only 3 Installation 3 1 What You Will Need You ll need these things to be in place before you can install your ServSwitch Wizard Pro e Cables to connect the ServSwitch Wizard Pro to the keyboard video and mouse ports of each of your PCs Cable specifications are given in Appendix A You do not need to connect a mouse cable if you are not using the mouse e A monitor with a standard VGA SVGA HD15 connector that will work when connected directly to each of your PCs The ServSwitch Wizard Pro supports low and high resolution monitors e A standard PC AT or PS 2 style keyboard If you are using an AT keyboard with a 5 pin DIN connector you 1l need a standard AT to PS 2 keyboard adapter our product code FA212 to connect it to the ServSwitch Wizard Pro e A PS 2 style two or three button Microsoft or Logitech compatible mouse or a Microsoft IntelliMouse compatible mouse If you want to use the mouse to switch channels on the ServSwitch Wizard Pro you will need a three button mouse or an IntelliMouse The Switch supports other Internet mice co
35. la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada TABLE OF CONTENTS Contents Chapter Page Les Specifica vacua econncaveadons suaecons tue adeses eve benvecnssedsatee 9 2 VIM THOAUCU OM irs 6 522502 EEE T tesecneceservassaueseees 11 2 1 Features and Benefits of the ServSwitch Wizard Pro ou eee 11 2 2 The Complete Packages for the ServSwitch Wizard Pro and TS ACCESSOTIES oli 12 2 3 The ServSwitch Wizard Pro Illustrated ooonnccnnncnnonanononinoninnnannanonoso 13 2 4 Safety Concerns nn a a e atacadas 14 Ss Installation A E daleateeess 15 3 1 What You Will Need zgonie aaae e a a RRE T pe 15 A AS E A E E ETE E EAEE T E 16 3 3 Connecting Your Devices onoccnoccnocononnnnnononenanonananannaronoranonan anna eaa 16 3 4 Powering THES WIECH need ecsendeesscestes adidas 18 CONIL OO iia iii 19 4 1 Configuring YOUL POS nacente nieri cobege sas i i o 19 4 2 Configuring the ServSwitch Wizard Pro ooncocnncccncncnnoninanonanonanonannonass 20 4 2 1 Entering Configuration Mode s sesssssssssesssssesssissessessessersees 20 4 2 2 Setting the Screen Saver Timeout eoccoccnoonnnonanonenananananannanineso 21 4 2 3 Autoscanning Setting the Scan Mode and Pause Time 22 4 24 Setting the Cascade Query Code enoccniccnonnnnonanonananonananannaraneso 23 4 25 Setting Mouse Mode Reporting and Mouse Switching 23 4 2 6 Setting the H
36. ll need a special adapter with the pinning shown in Figure A 1 on the next page our product code FA314 to connect the ServSwitch Wizard Pro s PS 2 mouse port to the RS 232 port on a PC As noted above PS 2 type mouse cables such as the mouse strand of our CPU Extension Cables see Section 3 3 should be no longer than 10 ft 3 m if you re not using the optional power supply or 100 ft 30 5 m if you ave If you are using a converter at the Switch end instead of the PC end and are running regular RS 232 cable this cable should not be longer than 10 ft 3 m if you re not using the optional power supply or 50 ft 15 2 m if you are A 3 The Expansion Port The DB15 connector on the back of the ServSwitch Wizard Pro is a proprietarily pinned port using RS 232 type signaling Its main purpose is to be the attachment point for the Switch s optional Remote Control Module RCM but you can also connect an RS 232 device to it to perform channel switching See Section 5 10 for more details The pinout of this connector is pretty simple Pin 9 Signal Ground SGND and Pin 11 Receive Data RD are the only pins used for serial communication to other RS 232 devices All other pins are intended for RCM communication only and should be left unconnected attaching them to any other RS 232 equipment could have unpredictable and possibly damaging effects APPENDIX A Cable and Connector Guidelines 6 pin mini DIN attaches to DB9 att
37. money time and effort That s because our ServSwitch family is all about breaking away from the traditional expensive model of computer management You know the one size fits all even if it doesn t model that says One computer gets one user station no more no less Why not a single user station monitor keyboard and mouse for multiple computers even computers of different platforms Why not a pair of user stations each of which can control multiple computers Why not multiple user stations for the same computer With our ServSwitch products there s no reason why not We carry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use regular everyday cables Or does it have to be mounted in an equipment rack and use convenient many to one cables No matter how large or small your setup is no matter how simple or how complex we re confident we have a ServSwitch system that s just right for you The ServSwitch family from Black Box the one stop answer for all your KVM switching needs This manual will tell you all about your new Se
38. mpatible with the IntelliMouse fitted with a wheel or other scrolling control and sometimes additional buttons including the Logitech Pilot Mouse Logitech MouseMan Genius NetMouse and Genius NetMouse Pro All of the mouse connections from ServSwitch Wizard Pro to the attached PCs support either a PS 2 or an RS 232 mouse The Switch automatically converts PS 2 mouse commands to RS 232 serial mouse commands You can use a serial mouse as your shared mouse if you attach it to the Switch through an appropriate adapter our product code FA314 as described in Appendix A The Switch will operate without a mouse connected if you don t want to use one e A suitable mouse driver for your PCs Supported types are PS 2 or RS 232 two button mouse driver by any manufacturer Microsoft mouse drivers including those for the IntelliMouse Logitech mouse drivers including those for two button three button and wheel mice SERVSWITCH WIZARD PRO 3 2 Placement The ServSwitch Wizard Pro can be placed on a desktop or mounted in a 19 rack If you want to use the ServSwitch Wizard Pro on a desktop you will need to stick the included self adhesive rubber feet to the underside of the Switch If you want to mount the ServSwitch Wizard Pro see Appendix B for instructions 3 3 Connecting Your Devices Make sure that your single or master ServSwitch Wizard Pro and if possible all the devices you want to attach to it are
39. not so good type cheaper cable more suited for data communication is often used but can degrade video quality especially over longer distances Avoid using data cables longer than 6 ft 2 meters unless video quality is not important in your application If you are not using the optional power supply the video extension cable should be no longer than 10 ft 3 m in any situation If you are using the power supply you might be able to run good coaxial video cables as far as 165 ft 50 m with little loss of video quality but the longest we recommend going unless you use the ServSwitch Duo Extender KV6EXT see its manual for details is 100 ft 30 5 m over the video strand of our CPU Extension Cables see Section 3 3 SERVSWITCH WIZARD PRO Keyboard and PS 2 mice 6 pin mini DIN male to 6 pin mini DIN male with all lines connected straight through 1 to 1 2 to 2 etc If the PC has a 5 pin DIN PC AT style keyboard connector you will need a PS 2 to PC AT keyboard adapter 6 pin mini DIN female to 5 pin DIN male our product code FA212 If you are not using the Switch s optional power supply the keyboard and mouse extension cables should be no longer than 10 ft 3 m in any situation If you are using the power supply you might be able to run keyboard and mouse extension cable such as the keyboard and mouse strands of our CPU Extension Cables see Section 3 3 as far as 100 ft 30 5 m RS 232 serial mice You
40. of similarly designed and manufactured products 10 000 ft 3048 m 32 to 104 F 0 to 40 C 5 to 60 noncondensing Steel and aluminum 1 7 1U Hx 17 1 W x 8 1 D 4 4 x 43 3 x 20 6 cm connectors protrude an additional 0 2 0 4 cm from the rear of the unit for a total depth of 8 3 21 cm 3 2 Ib 1 4 kg CHAPTER 2 Introduction 2 Introduction The ServSwitch Wizard Pro is a high performance keyboard monitor and mouse sharing device that supports a wide range of IBM PC compatible hardware and software platforms 2 1 Features and Benefits of the ServSwitch Wizard Pro Here are some of the useful features of the ServSwitch Wizard Pro and some of the ways those features benefit you Control multiple PCs from a single keyboard monitor and mouse Use the on screen menu to assign names to computers and then select channels by name Can usually draw all the power it needs from the attached PCs For demanding applications with cascading and or high end video an optional power supply our product code PS649 is available Mixed PC AT and PS 2 keyboards and PS 2 and RS 232 mice supported as standard Can be cascaded to control hundreds of CPUs High resolution circuitry ensures the best possible video even over extended distances Password security prevents unauthorised use Optional Remote Control Module for convenient operation Channel switching through on screen display front panel pu
41. or Adapter to computer s 6 pin mini DIN serial mouse port DB9 our product code FA314 PS 2 to PC AT Keyboard To Switch s CPU port PS 2 style kbd mouse cable Adapter to computer s keyboard connector E5 _____ as Si AT qa A IS our product code FA212 Figure 3 2 Using adapters to connect computers with serial mouse ports or PC AT keyboard ports 3 4 Powering the Switch Once you ve installed your ServSwitch Wizard Pro and attached your equipment to it you need to apply power to the system You can do this in either of two ways If you are not using the optional power supply Power up the attached CPUs The ServSwitch Wizard Pro which has no ON OFF switch might be able to start operating automatically it can draw power from the attached CPUs keyboard interfaces and a single cable connection to a CPU s keyboard port is usually sufficient to power the Switch if the cable isn t more than 3 meters 10 feet long If more than one computer is connected to the Switch you 1l probably be able to use longer cables the Switch will draw power intelligently from all attached computers As you power up your CPUs watch the Switch s 7 segment display as discussed in Section 5 1 If it shows the number 1 or the letter P the Switch will be able to operate using the power it s receiving from the CPUs but if it s blank or shows an o shape the Switch is not getting enough power from the CPUs and you ll have to ei
42. otkey Sequence emccccoconocononnnannanonecanenananannariness 25 4 2 7 Viewing the Firmware Revision Restoring Mouse Function or Resetting to Factory Defaults 0 0 0 26 4 2 8 Setting the Appearance of the On Screen Display 26 4 2 9 Setting the Password oo eeeseseceseeesseseeseeeceseseseenaeeseeeees 27 4 2 10 Exiting Configuration Mode oo eseeeceeeeeeeeseeseneees 27 SERVSWITCH WIZARD PRO Contents continued Chapter Page Bis OPOLAtlON E dica 28 Delis GROWEL SUS ee eoliano E Mabaaucsecaeracitersaees 28 5 2 The Front Panel Pushbutton and the Remote Control Module 29 5 3a The Status Display coto caccevhcodsebierb texensdgorsnosaea e a 30 5 4 Things to Keep in Mind About the Keyboards and Mice 31 5 6 Keyboard Control Hotkey Commands ecccmiccnnoninonanononinaninnnanacnoneso 32 5 7 On Screen Menu Control cocmcicnnnncnnnacnnnnnnnncnnonononnnncnonncncnnononncnnnnons 35 5 8 1 Adding a Computer to the Menu List oes 35 5 8 2 Deleting a Computer from the Menu List ee 36 5 8 3 Editing a Computer on the Menu List oo eens 36 5 8 4 Selecting a Computer on the Menu List eee 36 5 8 5 Exiting the Menu speien enes rrena a Een ENERE eTR 36 5 8 6 Configuring the Menu eccccoccnncninonononenanonananannonononananannnnnnarinoss 36 5 8 7 Summary of Keys Used by the Menu and Their Functions 37 5 9 Moue Control decia 38 5 10 Re Enabling a Disconnected PS 2 Mouse eoccnnocinonanononanecannnnnnananoso
43. rm a complete power off reset of the connected keyboard and mouse This function only resets the shared keyboard and mouse that are plugged into the control port it does not affect the status of any of the other ports on the Switch or of the CPU connections 5 9 Hot Plugging Devices into the ServSwitch Wizard Pro and Re Enabling Disconneccted CPU PS 2 Mouse Ports It is advisable to switch off the computer systems that are going to be connected to the ServSwitch Wizard Pro before installation However even if this is not possible most systems can be hot plugged connected to the Switch while they are powered and operating the PS 2 mouse port malfunctions this usually causes can often be overcome by using the ServSwitch Wizard Pro s mouse restoration functions The keyboard connection will normally restore itself automatically Let s take this from the top On many PCs mouse movement will be lost if the PS 2 mouse is unplugged and plugged back in while the PC is running Mouse movement can then only be restored by rebooting the PC This is because the mouse drivers only set up and enable the mouse when the PC is initially booted CHAPTER 5 Operation If you have powered down your ServSwitch Wizard Pro or if you are attempting to hot plug a system into it you may be able to restore lost mouse movement using the ServSwitch Wizard Pro s mouse restoration functions Mouse restoration functions should be used with caution becau
44. rs FCC IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant l
45. rvSwitch Wizard Pro unit including how to install operate and troubleshoot it For an introduction to the ServSwitch Wizard Pro see Chapter 2 The ServSwitch Wizard Pro product codes covered in this manual are SW644A SW648A This manual also includes information about the Remote Control Module accessory and the ServSwitch Wizard Pro Rackmount Kit whose product codes are KV6REM RMK19WP SERVSWITCH WIZARD PRO TRADEMARKS USED IN THIS MANUAL BLACK BOX and the V logo are registered trademarks ServSwitch and ServSwitch Wizard Pro are trademarks and The World s Source for Connectivity is a service mark of Black Box Corporation Apple and Macintosh are registered trademarks of Apple Computer Inc Compaq is a registered trademark of Compaq Computer Corporation Gateway is a trademark of Gateway 2000 Corporation Hewlett Packard is a registered trademark of Hewlett Packard IBM PC AT PS 2 RS 6000 and ThinkPad are registered trademarks and PC XT is a trademark of International Business Machines Corporation Logitech MouseMan and Pilot Mouse are trademarks of Logitech Inc Microsoft and Windows are registered trademarks and IntelliMouse is a trademark of Microsoft Corporation SGI is a registered trademark of Silicon Graphics Inc Sun Microsystems is a registered trademark of Sun Microsystems Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owne
46. s For this reason we ve included the U 1 U 2 and U 4 command options which cause the ServSwitch Wizard Pro to report to the attached PCs that they are attached to a 2 button mouse If you want to use all the functions of a 3 button mouse or IntelliMouse for your PC software you should send the Switch the U 3 or U 5 command The ServSwitch Wizard Pro supports Internet mice that are compatible with the Microsoft IntelliMouse These are fitted with a wheel or other type of scrolling control and sometimes have additional buttons Examples are e Microsoft IntelliMouse e Logitech Pilot Mouse e Logitech MouseMan e Genius NetMouse e Genius NetMouse Pro You can connect either a standard PS 2 mouse or an IntelliMouse compatible mouse to the Switch s control port You can configure your CPUs using Microsoft PS 2 or IntelliMouse drivers in any combination as required SERVSWITCH WIZARD PRO IntelliMouse features are supported on both PS 2 and RS 232 CPU connections When you use PS 2 CPU connections the ServSwitch Wizard Pro will automatically configure itself to the type of mouse requested by the driver If you are using RS 232 CPU connections you will need to send the U 4 or U 5 command to enable the IntelliMouse features Ul Channels are mouse switchable the Switch reports 2 button mouse to the attached PCs default U2 Channels are not mouse switchable the Switch reports 2 button mouse
47. s not possible to make the connection perhaps because a cascaded unit is not switched on or is in use locally the menu will flash computer unavailable until you press Esc to abort your selection You can configure how long this confirmation message stays on screen see Section 4 2 5 5 6 5 EXITING THE MENU When you are finished making your desired changes to the menu press the Esc escape key to exit back to normal operation 5 6 6 CONFIGURING THE MENU See Section 4 2 8 for details if you want to change the menu s color scheme or how long the on screen confirmation message for channel selection is displayed CHAPTER 5 Operation 5 6 7 SUMMARY OF KEYs USED BY THE MENU AND THEIR FUNCTIONS e Hotkeys M calls the menu up on screen even if no PC video is present unless the Switch is locked e Insert adds a computer entry after the currently selected line e Shift Insert adds a computer entry before the currently selected line e Delete deletes the currently selected computer entry e Shift Delete edits the currently selected computer entry e Enter confirms an addition change or deletion or selects a computer e Esc aborts an addition change or deletion or quits the menu entirely 1 the up arrow key scrolls one line up the menu e J the down arrow key scrolls one line down the menu e PgUp the page up key moves to the top of the menu page or up 8 lines if
48. se unpredic table results may occur if the wrong mouse type is selected If in doubt restore the mouse by rebooting the PC normally Standard PS 2 mouse data uses a different data format than IntelliMouse data so two reset functions are provided on the ServSwitch Wizard Pro The type of data format expected by the PC depends upon the driver and the type of mouse that was connected when the driver was booted The following table may be used as a guide note that the mouse reset functions predict the likely mouse resolution settings but may not restore the speed or sensitivity of the mouse exactly as they were when the PC originally booted Type of mouse Driver type Probable Suggested system connected expected restoration at bootup data format command PS 2 PS 2 only PS 2 F5 PS 2 IntelliMouse PS 2 F5 IntelliMouse PS 2 only PS 2 F5 IntelliMouse IntelliMouse IntelliMouse F6 To restore lost mouse movement on a CPU connected to the ServSwitch Wizard Pro 1 Select the CPU that has lost its mouse movement 2 Press and hold the pushbutton on the front of the ServSwitch Wizard Pro for five seconds until C appears in the front panel display The Switch is now in configuration mode 3 To restore a PS 2 mouse connection type the letter F followed by the number 5 followed by Enter Or to restore an IntelliMouse connection type the letter F followed by the number 6 followed by Enter 4 Exit from configure
49. shbutton keyboard hotkey sequence or 3 button mouse Automatically restores keyboard and mouse states when channel is changed Can be switched remotely through its RS 232 serial port Supports high bandwidth monitors at resolutions up to 1600 x 1280 pixels Supports keyboard modes 1 2 and 3 as well as both prompt and stream mouse modes for maximum compatibility Supports IBM RS 6000 computers as well as IBM ThinkPad notebooks Includes screen blank autoscan and variable hotkey options SERVSWITCH WIZARD PRO e Confirmation of selected ports on local and cascaded Switches e Support for Microsoft IntelliMouse M e Mouse restoration functions to enable hot plugging of certain systems e Front panel Power and Activity LEDs 19 Rackmount Kit our product code RMK19WP is available 2 2 The Complete Packages for the ServSwitch Wizard Pro and Its Accessories You should have received these components with your ServSwitch Wizard Pro e The ServSwitch Wizard Pro itself e 4 Stick on self adhesive rubber feet for desktop applications e Rackmount Kit comprising two mounting brackets and four screws e This manual If you didn t receive everything or if anything arrived damaged contact Black Box right away Here s what comes with the Switch s accessories when you order them e The Remote Control Module KV6REM includes the module itself and Velcro strips for mounting it e Replacement Rackmo
50. suggested actions don t solve your problem or if you don t see a listing for the type of trouble you re having contact Black Box Technical Support as described in Section 6 2 Problem Poor video quality with smearing fuzziness or rippling Possible Solution Use shielded or screened coaxial video cables to connect your devices to the ServSwitch Wizard Pro Problem Your mouse does not move the cursor pointer Possible Solutions If you move the mouse and the activity indicator the dot on the 7 segment display does not flash then the ServSwitch Wizard Pro is not receiving data from the mouse Check the mouse connection to the Switch if it s OK try resetting the mouse using the reset function see Section 3 3 or powering the Switch OFF and then ON again If you are attempting to connect the Switch to a CPU with a PS 2 mouse connection that has not been powered down you will need to use the mouse restoration function F5 or F6 see Section 5 9 Make sure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected PS 2 or RS 232 Make sure that a the mouse and computer were both connected to the ServSwitch Wizard Pro before any part of the system was powered up and b the Switch was powered ON before the attached computer If you re not sure whether this was the case then if it s possible to do so power everything down make sure all cable connections are correct an
51. tch Wizard Pro only scans active ports during autoscanning default L2 ServSwitch Wizard Pro scans every one of its ports during autoscanning CAUTION Many modern monitors are fitted with automatic power saver relays and will automatically blank their displays after a short time if the PC they re communicating with becomes idle If you are using such a monitor you should not use the Switch s L2 or L4 setting unless you can set the monitor s power saver timeout to an interval longer than the Switch s autoscan pause time see below because if the monitor keeps going in and out of power saver mode during autoscanning the constant switching ON and OFF of your monitor s relay will eventually damage your monitor L3 ServSwitch Wizard Pro powers on in autoscan mode and scans active ports only L4 ServSwitch Wizard Pro powers on in autoscan mode and scans all ports While autoscanning the Switch will pause at each channel to display that channel s video signal for the duration of the currently selected autoscan pause time Tl During autoscan the Switch pauses at each channel for 2 seconds default T2 5 seconds T3 7 seconds T4 10 seconds T5 15 seconds T6 20 seconds T7 30 seconds T8 60 seconds To get out of autoscan mode simply select a fixed channel using the on screen menu the Switch s front panel pushbutton the keyboard hotkeys or the mouse CHAPTER 4 Operation 4 2 4 SETTING THE CASCADE QUERY CODE Each Serv
52. ted some distance from each other because each Switch unit acts as a kind of signal booster or repeater and can be as much as 100 feet 30 m away from the other Switches in the system To select channels in cascaded systems you will need to either send hotkey commands from the master Switch s keyboard see the Hotkeys Channel Address paragraph in Section 5 5 or select your desired channel from the Switch s on screen menu see Section 5 6 Most people find using the menu more convenient because scrolling through and selecting computer names from the menu is usually much easier than trying to remember and type in channel addresses Though it s theoretically possible to cascade ServSwitch Wizard Pros to four five or more layers we recommend that you limit your setup to three because the channel addresses for CPU ports on Switches beyond the third layer can be too long to be entered in the menu For an example of hotkey switching consider a situation in which two ServSwitch Wizard Pro units unit A and unit B are connected together as shown in Figure 5 1 on page 42 To select the computer attached to port 3 on ServSwitch Wizard Pro B you would press and hold down the hotkeys then press and CHAPTER 5 Operation release 2 press and release 3 and finally release the hotkeys This causes the master Switch unit A to switch to its port 2 to which the subsidiary Switch is att
53. the ServSwitch Wizard Pro Possible Solution If you have disconnected and reconnected a CPU mouse cable or you have powered down the ServSwitch Wizard Pro and you re using a PS 2 mouse or IntelliMouse the mouse might have gotten out of sync with the PC Try the mouse reset function see Section 5 8 the mouse restoration function see Section 5 9 or reboot the CPU CHAPTER 6 Troubleshoting Problem Video appears to be lost after a PC has gone into auto power down mode Moving the mouse and typing at the keyboard does not wake it up Possible Solutions This is an example of a simple problem that becomes magnified into bigger problems Some computers output an incomplete video signal in auto power down mode The ServSwitch Wizard Pro can t lock on to such signals and as a result can t display its on screen menu But the Switch s menu circuitry captures the keyboard and mouse data anyway so the computer never gets it and never wakes up Thus the system appears to hang To restore the video under these conditions press Escape or Enter or change the CPU channel by typing in your hotkey sequence followed by the channel number If you have any PCs in your ServSwitch Wizard Pro system that tend to do this you should be careful not to leave your user station idle with the menu on screen Problem Compaq MX11800 model integrated keyboard and mouse only The mouse consistently fails to boot when the Switch
54. ther use the power supply or swap in shorter CPU cables If you are using the power supply Plug the power supply s output cord into the power jack on the back of the ServSwitch Wizard Pro then attach the input cord to the power supply transformer s IEC 320 inlet then plug the input cord into utility mains power In this situation always apply power to the ServSwitch Wizard Pro first then power on the monitor and each of the computers if you power up the computers before the Switch the computers might not recognize the presence of the mouse or keyboard The Switch should start operating immediately it has no ON OFF switch 4 Configuration To configure your ServSwitch Wizard Pro system you ll need to configure first the attached PCs as directed in Section 4 1 then the Switch itself as directed in the rest of this chapter IMPORTANT NOTE Throughout the rest of this manual the Enter designation refers to the main enter or carriage return key often labeled on the main section of the keyboard Do not use the Enter key on the numeric keypad or the extra Enter key found on the main section of some specialized keyboards 4 1 Configuring your PCs Configure your PCs in the same way that you would if your keyboard mouse and monitor were all connected directly to your PCs but keep these things in mind e The ServSwitch Wizard Pro emulates Microsoft compatible serial IntelliMouse and
55. to manually cycle through the channels You can also use this button to access the ServSwitch Wizard Pro s configuration mode see Section 4 2 1 To access configuration mode while the Switch is Operating press the button and hold it down for 5 seconds until C appears on the Switch s front panel display An optional Remote Control Module RCM for short our product code KV6REM is also available for the ServSwitch Wizard Pro It s a small hand held component with a SELECT key that mimics the Switch s pushbutton and an identical copy of the Switch s front panel display whose 10 foot 3 m cord you can plug into the Switch s RS 232 port This is particularly useful in applications where the ServSwitch Wizard Pro is located some distance from the shared keyboard mouse and monitor The RCM can be conveniently attached to your keyboard with the included Velcro strips so you can have channel information and channel selection control at your fingertips SERVSWITCH WIZARD PRO 5 3 The Status Display The ServSwitch Wizard Pro s front panel 7 segment status display usually shows the number of the currently selected computer channel while the dot LED alongside it flashes in response to data from the shared keyboard or mouse as shown in the top illustration in Figure 5 2 below If you select autoscan mode however the display will alernately a display the current channel number and b light each of its outer six
56. unt Kit RMK19WP includes two mounting brackets and four screws CHAPTER 2 Introduction 2 3 The ServSwitch Wizard Pro Illustrated Button for Display shows changing status and channels and mouse keyboard entering data activity configuration Attachment points for rackmount bracket Fig 2 1 The front and side panels of the ServSwitch Wizard Pro Expansion port for Remote Control Module and RS 232 control CPU port video connectors Control Control port CPU ports 1 through 8 ports 5 through 8 port monitor connector are present on 8 port model only yy y CE RRQ o RRQ RED RR RR o RR o RD o o RD o o RM sv oz Bd a mm 7 mu m m o mm o y mE o a OO Power connector Control port keyboard CPU port mouse CPU port keyboard connector connectors connectors Control port mouse connector Fig 2 2 The rear panel of the ServSwitch Wizard Pro Fig 2 3 The Remote Control Module KV6REM an optional accessory for the 4 and 8 port Switch models SERVSWITCH WIZARD PRO 2 4 Safety Concerns As you prepare to install the ServSwitch Wizard Pro please keep these things in mind e The Switch is for use in dry oil free indoor environments only e Warning The Switch s power adapter contains no user serviceable parts but it does contain parts capable of delivering hazardous electric shoc
57. vel of immunity to electromagnetic disturbances NOM STATEMENT 10 11 NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s alla a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire
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