section 5.4 offender access to computers
Contents
1. and Manager Security Inmates found to be in breach of the Guidelines for Offenders Using Computers Annexure 5 6 or their employee contract must have their access to computers withdrawn immediately pending determination of the allegation V2 0 February 2012 Section 5 4 Offender Access to Computers Page 9 of 12 OFFENDER COMPUTER SECURITY CHECK To check software installed on non OAC Network computer WARNING eacher Internet Internet Explorer E mail 23 frcrosote Office Outlook responsibility opportunity aspiration Provides options for you to customize the appearance and functionality of your BH X10101970303002 aj computer add or remove programs and set up network connections and user 2 40 GHz Intel Pentium R 4 san CA 60 86 GB NTFS Memory 254 MB User Name Teacher SOE Version OAC Build 1 2 For all support requests staff are to contact the Service Hub on 02 8346 1245 ORE szem Click on the START button select SETTINGS select CONTROL PANEL The following screen will be displayed E Control Panel Bile Edt view Tools Help l ay Orr O Bl Dean ip roses S X WD FE address coronna OOOO o amp v 2 S o a HB amp Soy Add or Administrative Date and Time Display Folder Options Intel R GMA Java Plug in Driver Bu 2 ve2e8 Sou Network Printers and Scanners and Scheduled Sound Effect Symantec Connections Faxes Cameras Tasks Manager LiveUpda2. disk register and check its contents prior to reissuing the disk to the inmate There will also be occasions when an inmate students will be forwarded course material on an external storage device e g CD DVD USB flash drive The SCEO will arrange for the course material to be loaded on to a computer for the use of the inmate The SCEO will then supply the external storage device to the Inmate Private Property Store where it will be stored The OIC Inmate Private Property Store will record details of the external storage device in the OIMS inmate private property module 5 4 9 Transfer of data between PC s being used by staff and those being used by inmates Many staff computers no longer have a disk drive and as a result Education Officers and CSI Overseers are no longer able to transfer data onto and from PC s being used by inmates through use of a floppy disk In these circumstances the use of a USB storage device by the staff member is permissible provided the USB storage device always remains in the possession of the staff member and is not to be given to an inmate When an inmate s data has been put onto the staff computer by the staff member it is able to be emailed to the relevant educational institution as required obviating the need for a floppy disk 5 4 10 Reporting of infringements Correctional staff must report any infringement or non compliance of this policy to the Senior Correctional Education Officer SCEO
3. the Judicial Commission the National Crime Authority the New South Wales Crime Commission the Anti Discrimination Board the Police Integrity Commission the Commonwealth Human Rights amp Equal Opportunity Commission the Independent Commission Against Corruption the Privacy Commission the Legal Aid Commission the Legal Services Commissioner the Legal Services Tribunal the Administrative Decisions Tribunal a Member of Parliament a legal practitioner a police officer Freely distributed desktop computer software that does not incur fees of any kind The physical components of a desktop computer system e g the central processing unit the desktop computer box the keyboard and the screen Section 5 4 Offender Access to Computers Page 3 of 12 Industries Manager Information technology peripherals Modem modulator DE modulator Prosecutorial bodies Senior Correctional Education Officer SCEO Shareware Software Supervision Supervising Officer Virus V2 0 February 2012 Operations Manager Manager of Industries Business Unit Manager Manager of Centre Services amp Employment Principle Industries Officers Chief Industries Officers Manager of Offender Services Manager of Offender Services and Programs Devices such as colour printers scanners digital cameras cd writers and other removable storage devices A device that permits the dispatch and receipt of data along a tel
4. Software register To ensure compliance the SCEO delegate must maintain a Software Register containing the following information e the date and source of software requisition e details of licence e location of installation including serial number of the hardware in which each copy of the software has been installed if non OAC network e the existence location and number of backup copies and e the key code needed to be entered in order to activate the software The software configuration for each desktop computer is to match the details in the software register non OAC network As part of carrying out the monthly check as above the software contained on each computer s hard drive must be matched against the details recorded in the software register as well as the software list outlined below Supervision of inmate access to computers non OAC network V2 0 February 2012 Section 5 4 Offender Access to Computers Page 7 of 12 5 4 7 3 Software OAC Network Software purchased for an inmate to be installed on the inmate s OAC account should be recorded within the Software Register On the OAC Network software will be installed centrally to an inmate account by CSNSW Information Communication and Technology IC amp T staff following its approval by SCEO AEVTI instead of being installed by staff at the centre where the inmate is located Following receipt of the software it should be entered into the Software Regist
5. Manager The purchase of the software must be done on the inmate s behalf by the SCEO or other officer appointed by the General Manager Inmates are not permitted to have any software purchased privately and sent into a correctional centre Before purchasing any software a check must be made with the IC amp T Division by the SCEO or other officer to confirm the supplier is approved No maximum limit is prescribed in respect of purchase of software however the inmate property policy will apply in terms of the amount of private property inmates may keep Any software purchased for the inmate is to be placed in the inmate s private property once it has been loaded onto a computer for use by the inmate and the inmate s property module noted on OIMS including the serial no of the software Software must not be kept by the inmate in their cell However the inmate may retain the user manual If the software needs to be regularly used it may be retained by the SCEO to be loaded as required It must be secured by the SCEO when not being used to guard against theft CSNSW has a legal obligation to ensure that all software installed on AEVTI CSI controlled computers has been both legitimately purchased and correctly installed i e no pirated software and all installed software must be licensed and that there is compliance with copyright laws at all times As stated below software on an OAC Network will be installed centrally 5 4 7 2
6. XM W NS Justice covernment Corrective Services Corrective Services NSW Operations Procedures Manual SECTION 5 4 OFFENDER ACCESS TO COMPUTERS TABLE OF CONTENTS 5 4 Offender Access to Computers wicacceensesvdcauedexivedenseduesivayeendueaudeestveydeedueevuedictydeavias 2 5 4 1 DNR RN OM asesan EE E EEEE EAEE EENE 5 5 4 1 1 Offender Citrix Environment OAC Network cccceeeeeeeeeeeeeeeeeeeeeeeeeeeenneeeeeeees 5 5 4 1 2 Non networked POS ioicsccc ccccccsncetdineeeascedicnhuededesatanhaondanedeaisasedannianieeniapeaaniiantesens 5 5 4 2 lypES Cl ACCESS sce Secsgsrast A A Gotomdes bacuitea Amtcacenaeteamednoentecatane 5 5 4 2 1 Inmate access to computers for employment PUrPOSES ccceeeeeeeeeeeeteeeeeeeees 5 5 4 2 2 Inmate access to computers for educational and legal purposes eee 5 5 4 3 Viewing of legal material provided on an external storage device e g CD DVD MP3 USB flash drive xiisisnsaiepessnniansdassaedivsvapensiavadupetinsiabiauvadudinsoniesiisdaindnladsbeniines 5 5 4 4 SUPERVISION a oea T A State E maetecaonaeaie 6 5 4 5 Electronic SUperv S ION verctuscectanasnsniccnniedienensscscuncaNaiaededl acenes Magness uence ennenen n renn 6 5 4 6 Network printers CSI Workplace cccceeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeees 6 5 4 7 O AN sree rs ees eae cetera rake gee ota ET 7 5 4 7 1 Inmate purchase of SOMWANC xi ccijcenctd occectndennensid snmercdoumered scees
7. ash Player 8 e Microsoft Office 2003 Standard Edition e Microsoft Word 2003 e Microsoft Excel 2003 e Microsoft PowerPoint 2003 e Microsoft Access 2003 e Microsoft Office 2003 Service Pack 2 e Apple Quick Time 5 e Typequick Student Edition e Typequick Professional Edition e Protea Issues in English 1 e Protea Issues in English 2 e Protea CGEA e Protea Measuring Up e Moorditj e CSI Hygiene Operations 1 e Win XP SP3 e Update to Anti virus definitions V2 0 February 2012 Section 5 4 Offender Access to Computers Page 11 of 12 As well as any software shown in the software register as being installed on an inmate account Reviewed December 2011 December 2013 DOCUMENT HISTORY Version Date Reference 1 0 March 2005 As per Commissioner s Memo 2005 14 1 1 ae a Amendments as per DCOMO 2006 031 1 2 12 December Amendments to 5 4 1 1 as per DCOMO 2006 2006 055 20 23 February 2012 AEL as per DCOMO 2012 26 and V2 0 February 2012 Section 5 4 Offender Access to Computers Page 12 of 12
8. e a physical check of computer hardware for signs of tampering and ensure that all cables are connected to the correct ports see Supervision above The monthly check should be notified to the Manager Security for recording in their journal The shadowing function available as part of the Offender Citrix Environment is also available to supervising staff to covertly follow an inmate s work in real time Staff should avoid reading any documentation that relates to an inmate s legal proceedings as this information may be claimed by the inmate to be privileged 5 4 6 Network printers CSI workplaces All cabling into network printers must be checked prior to an inmate commencing duties in CSI workplaces to ensure that it is plugged into the correct port At the cessation of duty the cabling must also be checked V2 0 February 2012 Section 5 4 Offender Access to Computers Page 6 of 12 Within CSI workplaces inmates are not to be seated near network printers or permitted to use such printers if the inmate cannot be directly physically supervised in its use by an Industries or Correctional officer 5 4 7 Software 5 4 7 1 Inmate purchase of software Inmates undertaking courses of study may require the purchase or possession of computer software Software either issued or purchased must be relevant to the course or study being undertaken Applications to acquire software must be endorsed by SCEO s and approved by the General
9. e of work activities 8 8 2 CSI Policy Manual The CSI Policy Manual should be consulted for specific policy concerning employment of inmates That manual includes information concerning inmate access to computers in the course of their employment that must be read with this policy These procedures affect all staff working within correctional centres e Corporate Plan 2009 2012 Offender Management e Crimes Administration of Sentences Act 1999 e Crimes Administration of Sentences Regulation 2008 OPM e section 9 3 1 1 Legal Documents Section 5 4 Offender Access to Computers Page 2 of 12 ACO SACD DCOMO Memorandum Definitions AEVTI CSI CSI BMS Antivirus virus protection Exempt Body Exempt Person Freeware Hardware V2 0 February 2012 e section 9 1 2 Approved private property e section 9 8 17 Education Art amp Craft Materials CSI Policy Manual e section 8 6 Security within Correctional Industry Programs e section 8 6 2 Maintenance of Security e section 8 6 5 Contraband and Searches e section 8 8 Inmate involvement in clerical work 99 107 2004 052 2012 26 Commissioner s 05 14 Adult Education and Vocational Training Institute Corrective Services Industries Corrective Services Industries Business Management System Pronto A software program that checks for and rectifies desktop computer viruses the Ombudsman the Commonwealth Ombudsman
10. ephone line NSW Police Australian Federal Police NSW Director of Public Prosecutions Commonwealth Director of Public Prosecutions and the Police Services and Directors of Public Prosecutions of the remainder of the States and Territories of Australia not already listed above In the case where there is no senior correctional education officer the correctional education officer and or a delegated member of correctional centre AEVTI staff Freely distributed desktop computer software that incurs a nominal licence fee after a fifteen to forty five day trial period The programs or instructions that control the working of a desktop computer System software controls access to disk drives printers and so on and also controls the running of other programs Application software is designed to carry out particular tasks such as word processing page makeup disk conversion and virus detection For the purpose of this policy software means individual disks and complete software packages on floppy disks or CDs in the context of this policy means e Continuing operational awareness and implementation of the policy requirements e Formal assessment and continuing monitoring of the appropriateness of individual offenders having access to desktop computers including reference to the Corrections Intelligence Group and execution of the Guidelines for Offenders Using Computers Annexure 5 6 e Regular physical and electronic super
11. er as above and then forwarded with a covering letter indicating approval of the software and the name and MIN number of the inmate to Assistant Commissioner EA amp CIO CSNSW Level 4 Henry Deane Building 20 Lee Street SYDNEY NSW 2000 The software after being installed will then be returned to the centre to be placed in the inmate s property in the reception room as it will be available to the inmate through their OAC user account The inmate s property module on OIMS should also be noted upon return of the software 5 4 8 Disks 5 4 8 1 Inmate disk register During the course of approved computer assisted educational and vocational training or to prepare legal documentation it may be necessary to issue inmates with a floppy disk to save their work on inmate disk Whilst the OAC Network allows an inmate to save data to their My Documents folder in the event that the PC has not been logged into an inmate account or is a stand alone PC not part of the OAC Network data will need to be saved to a floppy disk if it is to be retained Each disk used by an inmate is to be labelled with the inmate s name and MIN number and recorded in an inmate disk register by the officer issuing the disk Disks supplied with distance learning courses as well as disks issued by correctional education officers to inmates for their use must also be recorded in this register Under IC amp T policy inmates are not to possess or be
12. erred to in this policy as the Offender Access to Computers OAC Network it is a solution designed and deployed to support user access from correctional centres The OAC Network is a centralised network allowing inmates to maintain their work regardless of their location Each green computer is preloaded with a set of software applications and allows each inmate who has an OAC Network account to login to the OAC Network and save their work to their own My Documents folder on a central server enabling them to access their work from different green PC s at different locations 5 4 1 2 Non networked PC s There will remain some PC s for the use of inmates that will not be part of the OAC Network Non OAC Network PC s will include stand alone green computers for inmates to view and prepare legal documentation and at some remote CSI locations which do not need to be part of the OAC Network 5 4 2 Types of access 5 4 2 1 Inmate access to computers for employment purposes The procedures for inmate employment as a CSI AEVTI clerk are outlined in the CS Policy Manual The balance of this policy concerns inmate access to computers for educational and legal purposes 5 4 2 2 Inmate access to computers for educational and legal purposes All inmates seeking access to desktop computers for educational purposes or to access a computer to view and prepare legal documentation are required to fill out the following forms e Inmate Ap
13. in any setting This includes the practical supplementation of theory classes and distance learning studies and in the case of CSI activities practical application for administrative functions e To establish a corporate policy that recognises the importance of offenders access to computers while developing a regulated framework that recognises and manages the security compliance of that access e To detail correctional centre staff responsibilities for the security storage and audit of all educational and business unit hardware and software held at a centre e To detail correctional centre education staff responsibilities for intranet and internet use for educational purposes and correctional centre staff use of CSI Business Management System centres Pronto CSI BMS in conjunction with the CSI Policy Manual e To outline the relevant procedures to be followed for offenders purchasing software e To identify correctional centre staff responsibilities when offenders use desktop computer and other technological equipment e To outline offender responsibilities with regards to the use of technology equipment and desktop computers This policy applies to all General Managers delegate Industries Managers Senior Correctional Education Officers SCEO and qualified personnel who work within correctional centres and places of detention where educational and or vocational training programs and work programs are provided Refer to Scop
14. plication for Access to Computers Annexure 5 5 e Guidelines for Inmates Using Computers Annexure 5 6 Inmates are to not have access to a laptop computer for any purpose 5 4 3 Viewing of legal material provided on an external storage device e g CD DVD MP3 USB flash drive Staff must only accept and allow access by an inmate to their legal material supplied on an external storage device that have been sent by an inmate s legal representative an exempt body or a prosecutorial body The external storage device must be supplied with a V2 0 February 2012 Section 5 4 Offender Access to Computers Page 5 of 12 letter from the inmate s legal representative the exempt body or the prosecutorial body stating that the contents of the external storage device contain material pertinent to the inmate s case The external storage device must be recorded on a private property receipt and booked into the inmate s property through the OIMS Inmate Property module refer section 9 The inmate must be provided a copy of the letter so that they are aware of the receipt of the legal material The inmate can then attend the Inmate Property Store to gain access their legal material refer section 9 for further detains about management of inmate property Staff are not to view the contents of external storage device containing legal material that has been supplied with a supporting letter by an inmate s legal representative an exempt body or a pro
15. secutorial body as the contents would be considered privileged Exempt and Prosecutorial bodies are listed above in the definitions section 5 4 4 Supervision Inmates must be subject to regular supervision in classroom and work areas when using computers An officer may monitor an offender s computer use by direct supervision CCTV or by logging into CITRIX to covertly shadow an offender s session Electronic supervision must also be carried out as detailed below Prior to an inmate commencing using a PC that is part of the OAC Network the supervising officer shall ensure that the cables connecting the computer to the network are connected to the correct computer and network ports When conducting regular supervision either directly or by CCTV the supervising officer must ensure that a inmates are only using the desktop computer assigned to them and b inmates are not attempting to tamper with the desktop computer software hardware or cabling 5 4 5 Electronic supervision Electronic supervision refers to checking of computer drives and inmate files inmate folders on the computer system for non authorised files including non authorised software A thorough check must be carried out monthly To undertake electronic supervision a staff member appointed by the General Manager is to follow the procedures outlined under the heading Offender Computer Security Check below This staff member must at the same time also undertak
16. supplied with USB memory sticks or hard drives on which to save data The transfer of inmate disks by inmates between the correctional centre and the community is prohibited unless in accordance with a distance education external education program as detailed in the procedures below If an inmate is transferred to another centre the Education Officer will make arrangements to forward the inmate s work disk to the education officer at the receiving centre The education officer receiving the disk should inspect the contents and enter the disk on the inmate disk register at that centre Supervising staff must ensure that inmate disks issued are returned and accounted for at the end of each class training session working day The disks must be securely stored Inmates are not to set passwords for the disks V2 0 February 2012 Section 5 4 Offender Access to Computers Page 8 of 12 5 4 8 2 Distance Education External Education programs There will be occasions when an inmate students will be required to forward inmate disks containing assignments to their distance learning institution This should be verified by SCEO s with the institution prior to sending out SCEO s are to also check each inmate disk prior to its dispatch and note its transfer out of the correctional centre in the inmate disk register It is preferable that these disks are not returned to the centre but if it is the SCEO is to make a note of its return in the inmate
17. tadecumernbeenedbihemmecnes 7 Te SONWArS registeren EENE Geese sae 2 Sec EENE AEAEE NSA TSC N EEEN 7 5 4 7 3 Software OAC Network cccceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeccaaaeeeeeeeeeeseesseneeeeeeeees 8 5 4 8 DISKS occ cca eeeatce eine a a E a AG 8 5 4 8 1 Inmate disk register sessecacecacedecenhotengucecanscesadinedacacanedenndtencnengeacenedtbecannctiagananieeoubass 8 5 4 8 2 Distance Education External Education programs c cccceeeeeeeeeeeeeeneeeeeeeees 9 5 4 9 Transfer of data between PC s being used by staff and those being used by AMATES asiain ae EASES AEAEE RENSES 9 5 4 10 Reporting of infringements ccccceeeeeeeeeeeeeceeeeeeeeeeeeeeeaeaeeeeeeeeeeesesenaeeeeeeeees 9 OFFENDER COMPUTER SECURITY CHECK sssssssssssssssesssrrrrrnressserrrrrnnnnnssserrrnrnnnnneseet 10 V2 0 February 2012 Section 5 4 Offender Access to Computers Page 1 of 12 5 4 Offender Access to Computers Summary Page Policy Overview Purpose Scope Strategic Focus Legislation Related Policies V2 0 February 2012 Offender participation in effective programs to reduce the risks of re offending is a goal of the CSNSW Corporate Plan This includes increasing the skill levels of inmates e To outline the circumstances under which offenders may have access to desktop computers for authorised education and or training purposes and or work activities Note Inmates cannot have access to laptop computers
18. te Taskbar and Start Menu Double click on the icon marked Add or Remove programs V2 0 February 2012 Section 5 4 Offender Access to Computers Page 10 of 12 The following screen will be displayed iojxi Currently installed programs I7 Show updates Sort by Name z i Adobe Flash Player Activex Click here for support information To remove this program from your computer dick Remove KE Adobe Reader 7 0 Size 44 50MB Programs KT Adobe Reader 7 0 9 Size 132 00MB Ta 5 cics and Java Size 34 53MB Ga Compatibility Pack for the 2007 Office system Size 64 02MB amp DCS MICS Client ActiveX Control Size 0 19MB f 5 Elipse Authorisations Size 5 13MB j5 Elipse winview Size 108 00MB Set Program as a 5 High Definition Audio Driver Package KB835221 Defaults Be Intel R Graphics Media Accelerator Driver j5 Java 2 Runtime Environment SE v1 4 2_07 Size 108 00MB LiveUpdate 2 0 Symantec Corporation Size 7 72MB 5 Microsoft NET Framework English v 1 0 3705 15 Microsoft NET Framework 1 0 Hotfix KB886906 gA Microsoft NET Framework 1 1 io Microsoft NET Framework 1 1 Hotfix KB886903 C2 Micrnenft Office Professional Editian 2002 Cimma 201 nose Ensure that only the following CSNSW authorised programs are installed on the computer e Symantec Antivirus 10 1 e Microsoft NET Framework 2 0 e Sun Java e Microsoft Media Player 10 e Adobe Reader 7 e Macromedia Shockwave Player 8 e Macromedia Fl
19. vision of offenders in accordance with a risk assessment to ensure the requirements of this policy are met Can be the Industries Manager SCEO correctional officer correctional education officer or a teacher A program that interferes with the regular functioning of a desktop computer The presence of a virus may not be readily apparent to the user although symptoms such as the slowing of responses to commands or unexpectedly altered screen displays often indicate that something is wrong Section 5 4 Offender Access to Computers Page 4 of 12 Work disk A floppy disk containing course material supplied with a distance learning course A work disk is also a blank floppy disk supplied by a correctional education officer for education and training purposes 5 4 1 Information This policy concerns inmate access to computers for work educational and legal purposes Staff must also consult the CS Policy Manual for specific information concerning employment of inmates That manual includes information concerning inmate access to computers in the course of their employment that must be read with this policy All personal computers PC s for the use of inmates are identifiable through their colour green There are some authorised exceptions to these being some PC s located with CSI and Education areas 5 4 1 1 Offender Citrix Environment OAC Network The CSNSW Offender Citrix Environment was rolled out in 2011 Ref
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