Complete User Guide - Friends and Family Credit Union
Contents
1. y TIP Review the instructions to re activate service on the device 2 Click ENABLE PHONE to confirm your action The enabled phone appears on the Mobile Banking Center screen You must re activate your re enabled phone 6 Remove a Phone Use this function to permanently remove your phone if it has been replaced lost or stolen This action permanently removes your phone from your mobile banking service Other phones you have enrolled will continue to work as usual Also you can enroll a new phone to the service at any time If you wish to discontinue your mobile banking service entirely please contact your credit union to have your account deleted from Mobile Banking OS 257 1151 Lait Lise del Tos Mar 268 2013 04 25 PM ELI Text Barm Actrabied Malls Banki tide id iPad Laat dated Tos Mar 23 20130353 FM EDT iMobie Planking Auctreart nd 1 On the Mobile Banking Center screen click REMOVE THIS MOBILE DEVICE next to the device you want to remove A dialog box appears for you to confirm the deletion Remove Hobie device x hu Aree divia se ba eee em ha Mees Daaking Canter Tha Mofile Dames Habis Banking wall ee ioca be veil Go Rhea eile desia You fuat ae reer Lhe dosnipadabils applrcacun from jour molde device iF app cabis and caar cookies and Brow Cicha Tres ysur mesas Davi D yog nidh T3 Fonzie cznrtinica Cs ral 2 Click CONTINUE to confirm the deletion The device no longer appears on the Mobile Ban2. FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 20 FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 5 Manage Devices Device management must be done on the Mobile Banking Center website When you select MANAGE DEVICES on your phone the following screen appears providing you with the Mobile Banking Center URL See the next section for instructions MOBILE gt Walcomea to The Mobile Dormo FAG Sign Cf Manage Devices To Manage your areled canines or bo enroll for lod banking Hooro volt Tho Motte Donec Mabila Banking Genter from your ompun hips in cox room org mbi bedemo m c TRE B Making Device Changes on a Computer This may also be done on smart phones or iPads You will need the URL for the Mobile Banking Center from one of the following The mobile registration website under MANAGE DEVICES see previous task Your credit union s website should include a link to the mobile banking center FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 21 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 1 Signing On 1 In your browser go directly to the mobile banking center The sign on screen appears NK BILE EMC Frezmniy Anie Duesticos Raed ied C nrcizona Thee binibi Dacis Lice Tenis 4 Wu DIG KE Dunt M PM Maren om Enid mpi ban ne lar sie earns MT TEL E ee iongan Dens TD en iae
3. fe 1 Go to the registration site sign on screen If you received this message in mobile web select OK On the Sign On screen select REGISTER MANAGE ACCOUNT If you received this message while visiting the Mobile Banking Center select FORGOT USER ID OR PASSWORD You are re directed to the registration site Welcome to The Mobile Demo FAC Hein Ligen HD ulla Fo yu s cuanby han fice fes nan eked Piani pii ine 75n0gal User 1D ot Picard link n De eben jug ti tiep your pix F acsveor d Fotos Usar ID cc Pussvrond FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 19 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 On the registration site sign on screen select FORGOT USER ID OR PASSWORD The following screen appears a Nl F Welcome to The Mobile Demo EAD Help STEP 1 Verify Identity Piper Accord Huser J Marma as Appears on Account ae J Lael S Cages cf Socal Securgy Number 2 Cage Doga oo Enter ihe characters gown below CO J Aairaah 3 Re enter all requested information including security questions user ID and password For help see steps 4 through 7 The following confirmation appears F Ps 5 z i 1 Im h m co opirxxle rl G MOBLE Wolcama bo Tha Mobile Denia FAU Help STEP 3 Reset Password taar ID juan Pisa
4. Al joe reet ig poe Gi lizab pen Pe Ca ce a DE Ca pp te eg robs See DE eC Cher hire user erepes aH Gui op fe Cee Dea 2 Enter your USERNAME and PASSWORD Then select SIGN IN gt gt The security questions appear MOBILE gt svt FreLGAnty Lpi pn Que STONE Farrea ped Gono T Mises Des sisi Cae en eo etn and hinl iis fi tag F ied Hg whew p Pa Am r b iur u Nr pura wirp lh a ui Fg d da a eb Fe i a hum ug d Pl uu pec oa peur One Eprk eg n infer and a dala capelle atest deer rie vA img pug eee Fa dies pai jd darts anu ri mH FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 22 m FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Enter the answers you provided during enrollment and click SuBMIT ANSWERS The next screen displays your currently enrolled devices and the services in which they are enrolled MOBILES C EMO Mobile Banking Center Pisani As Draien Maai 223399 287 1 0401 Law Upisi Tos Mir SS 26073 E4255 aor lar laws AS bitte Garis AAA HPEH mel HI ial Dp amg ow iPad Lasi piit Tus Mir us J y es BL bic eeu scum Maie Bandi aeg Tant Bann amp Lari hope felons Jos rc FREUE eg P Cod S a m viam t art aap eg e mem we ja ad ee r EO Wai balini mz a fad ADs wx cC e Wie ee et oe E Fishoe basking UDG Bil LE aeg d ads ra Lagen es udi fee pep UBI ACTIVATE Now indicates you have enrolled the d
5. E FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND FamilyMobileCU User Guide About this service Our new FamilyMobileCU Mobile Banking is simple convenient fast and secure Use your phone to access your accounts check your balances and transfer funds Anytime Anywhere Right in the palm of your hand If you use a smartphone you can use our new mobile App or access it via our new mobile site If you have a phone limited to text capability you can use Text Banking You must first enroll to use these services Registration and Activation This chapter describes the process to register for mobile banking and enroll the mobile device s you will be using You must have a valid account at a participating credit union to enroll in CO OP Mobile You also need the address of the registration website from your credit union which should be provided on your credit union s website as a link A Register for a Mobile Banking Account This task is usually performed on a computer 1 Access the first registration screen by doing one of the following If you are using a computer click on the link from your credit union s website to register for mobile banking Your credit union s product name may be different User ID ui Password seewyumo E sgn On Register Manage Account If you are using a mobile device open your browser and navigate to the mobile registration website FRIENDS amp FAMILY CREDIT UNION FamilyMobile
6. If the CAPTCHA characters did not match an error message appears along with a new image Enter matching characters again and select CONTINUE Repeat if necessary until Step 2 appears The Wobila Lene Welcome to The Mobile Demo FAQ Help EMCI Sabo arity Question Welcome to The Mobile Demo What pour labera miele nate FAQ Help Your Amher STEP 2 Select Security Questions Pabian Security Quoeber Sex urity Queston Seea qa What a pour motets mmaeden namo m Your Angar Your Arewar nai Security Queston Securty Question se 0 0 0 M in what cry wate vog bom t Your Aron Your Anwer TC 1 crm amp ocurity Qaosbon Ct Lem M E fed Saeed Eee F FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 3 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 6 Select three security questions and enter your answers Then select CONTINUE Step 3 of the enrollment process appears The Mobile Demo NT S MEE Ls Welcome to The Mabile Demo MOBILE t FAQ Help EMI Welcome to The Mobile Dema STEP 3 Create User ID and Password FAQ Help Ti STEP 3 Croato Usor ID and Password pubok Usor ID Pasywa jullox eee Password Cantina Faseond j tees ee Confirm Pasgword 3 LS ID Continue ee Cancel Forguired Wiona 7 Enter a USER ID and PASSWORD Re enter the password NOTE User IDs must be 4 to 32 alphanu
7. P Bd Bd Y pal 231 22 23 234 25 28 27 All amp enreh 2 29 30 C Credit OK r tcn ig E r m n 3 Specify a date range by making selections for the START DATE and END DATE 4 f you want to limit the search to only credits or debits select the appropriate button or option in the TRANSACTION TYPE field Then select SEARCH Go to step 8 FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 38 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND Search by Amount 5 Select BY AMOUNT The amount search screen appears m 4 UH 2 004 LIE MORIS Transaction Search Checung Geanch Low Amount High Amount Select Transaction Type All o High Amount 600 00 Beeren All Credit Main Menu 6 Specify an amount range by making entries in the Low AMOUNT and HIGH AMOUNT fields TIP To find a specific amount enter the same value in both fields To find transactions that do not exceed a specific amount only enter a value in the HIGH AMOUNT field The Low AMOUNT field defaults to 00 7 f you want to limit the search to only credits or debits select the appropriate button or choose an option in the TRANSACTION TYPE field Then select SEARCH CATAT SN AM D Pass tOOO 00 Select Transaction Type All Previa FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 39 _ A FAMILY MOBILECU YOU
8. ce your mobs dance Actwalion nsus B BDU BEERA wath por cece Hs easy usd iodo ieee shape i Gat text barking massaga 2 Reply wih activation code 10 Make a note of the activation code You will need it to activate text banking on your phone FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 8 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND C Activate Text Banking on Your Phone This task must be performed on your mobile phone These steps assume that you have enrolled for text banking and also may have enrolled in Mobile Banking web Activate Text Banking 11 Within a few minutes of enrolling your phone you will receive a text message from your credit union s shortcode 28228 The Monde Demo Mobbe Text HELP f r Help Text STOP 16 apt cut Msg amp data rates may Text STOP te opt aut Misg amp data rates may 12 Reply to the message with the six digit activation code provided when you enrolled You will receive a response confirming that your activation was successful If you have not received the initial text message in 10 minutes or you are re activating a phone text your activation code to 282228 NOTE If you have forgotten your activation code or it has expired return to the enrollment website to request another one See page 3 16 for more information FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 9 _ FAMIL
9. for CO R OP Mobile Web home RECOVER page if enabled More M or MORE If there is additional M information available MORE in a separate NEXT message as the result of an initial command FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND Text Shortcuts for Multiple Accounts Some members may have multiple accounts but only want to view the balance or recent transaction history on a single account The text banking service assigns a unique sequential number to each of a member s accounts For example if a member has five accounts but quickly wants to see the balance on the third account in the alphabetically sorted account list the member would use the syntax B 3 For history on the fifth account the syntax would be H 5 The following examples illustrate how the text banking product works in response to the text banking commands The screenshots are from an Android The actual look of the message conversation will vary slightly based on the specific mobile phone used However the data is the same regardless of device A Balance Inquiry 1 Send B to the shortcode Your account balances are returned Me hb Cuacct 1 Saving 1 107 75 2 Checking 5897 25 3 Credit Line 5 000 00 Me B1 Cuacct 1 Saving 1 107 75 FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 45 m FAMILYMOB
10. message composed of the following separated by spaces Number of the from account Number of the to account Amount of transfer in dollars and cents with decimal point 2 Checking 892 25 3 Credit Line Mia 7 125 00 Cuacct TRA 25 00 From Checking To Saving Reply wi 1 Confirm 2 Cancel The example specifies a transfer from account 1 to account 2 in the amount of 25 00 The return message provides the details of the transfer for you to confirm or cancel FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide m FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 To proceed with the transfer send 1 to confirm A verification message is returned 2 Geb wenn E ERG 11 43 am pm gem Cuacct Me 21 25 00 Cuacct TR 75 00 From Checking To Saving Reply wi 1 Confirm 2 Cancel Me 1 Cuacct Successfully transferred 25 00 from Checking to Saving Turn Fn rr r YEE LE LPL D Help and Other Commands 1 For a list of specific help commands send C to the shortcode The returned message lists only the functions available to the member s credit union umo 11 45 AM Me C Cuacet E Account balance H Transaction history T Transfer money L Mobile Banking URL HE Help content 5 Disable Text Banking FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 48 _ FAMILY MOBILECU YOU VE GO
11. ra apodlearian Re Enni Hobie fevum Carnes 2 Click the RE ENROLL MOBILE DEVICE button The phone is removed and the Enroll Your Mobile Phone screen appears with your carrier and phone number pre filled FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 27 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND MOBILES DEMO Welcome to The Mobile Demo Mobile Banking T Enol your mobile dewice Axim Dame BEBE a s es pe nel Tarma anc Caonmditiona Fi E inm mn F T 4 L n d am a i im Ea Fl ida aiid ii I i i i H H Y TR AZ d Ts ee Te DW i NIL ApH B E Ets Pr m a ula LEF ETE EF i l i ele msan ual Silane l F Hika eee So ee emi eee Utt onm ig mamme bb bees ee T DAR mxmp idum cU ap ial mis ua Taes aad Cree UY jme ks The Sube Cms Moa Fuss tj Br EI ay by piecing l ge ha Tae nec re line ad prc He Ha BLT F acea pa fa Tears aed Graa ed Us e E 4 Disable a Phone Use this function if your phone is temporarily misplaced 1 On the Mobile Banking Center screen click DISABLE THIS MOBILE DEVICE next to the device you want to disable BOB 257 1161 Last Updated Tus Mar 26 2013 04 26 PIA EDT Taxi Banko amp cinated Hug Bank AczsMed iPad Last Updated Tue Mar 26 2013 0355 PA EDT Meth Bang Auer Y The following message appears Thia mesile devica vill be tempa ariy disabled for The Malla Dura Mobile Banking Thar Mobi
12. to The Mobile Demo Mobile Banking Ade The Mobile Deme Mobilis Banking My Enreled Devizes Lig Yer motes nie A ewtb To suet unng The Bahe Cem eile Bering qu ned ii SoU dur gervior on qos Sob device Layee ar H p Tar Bosna bg BE ed lae Tyri lr FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 25 E FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 6 Both TEXT BANKING and MOBILE BANKING are selected by default Click CONTINUE The following screen appears with your activation code Muse The Mobile Demo Mobile Banking jue Ol nter 3 Active The tibie Demo Gibis Banking a 207 7121 US Callular Fea gmoad ee eu peels dewice fo rempate tie en pre abn 245 hon i P pri Lm m Your Activation Code 140177 we s DE bas mx eti db pm MEDI Vp lare spirare role Et eT T1 Z1 ke Tp Diano gd Pde Curig Ta set ran V i ho alee Tw Viam op eet Ma PTS Merg Bi pee Su ho dare oc Ie pare uiae dom prm aser recon mel B aao Cans m Er asep prt ils nons rig 1 Cog tact Banking TH pe 3 Hepa with manri coda The screen also provides activation instructions Scroll down to see text banking commands and other mobile banking information 7 Make a note of your activation code if you are enrolling for text banking The next time you visit the Mobile Banking Center the additional device appears with service status of ACTIVATE NOW Mor LE JEMO Mobile Banking Center F zg ecDy Athai S
13. 2E BOT 1 00 ae ET 2 Make a note of the activation code FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 30 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND Mobile Web and Enhanced Mobile Web Using the web browser on your mobile device you can interact with your credit union to securely access account balances view transaction history transfer funds between accounts and search for nearby locations Enhanced mobile browser further improves the user experience See the separate Supported Platforms document for a list of devices on which enhanced mobile web is supported NOTE The screen examples shown in this chapter are from an iPhone using enhanced mobile web Screens for other smart phones are similar but may vary in appearance Before using the service your phone must be activated for the mobile web option A Signing On 1 Use your browser or bookmark to navigate to the mobile web home page W Ihe Mobile EFCU masan Mobile Banking cet o 1 Sign In Find ATM Branch e 2 Find ATM Branch Get Help 3 About The Mobile EFCU Mobile Banking Mobile Web Enhanced Mobile Web TIP If you have forgotten the address URL of the home page and have activated your phone for Text Banking send L for login to 282228 CUACCT You should receive a reply within a few seconds Open the message and select the URL to go to the Mobile Banking website 2 For Mobile Web sel
14. CU Mobile Banking User Guide Page 1 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND The following website screen appears 2 Click NEW USER The terms and conditions screen appears The Mobile Gene Welcome to The Mobile Demo 6 The Mobile Demo Terms and Conditions MOBILE t aang accept the Terms and Conditions to star using Moble go The Mobila Demo LEE FAQ Reject Terms amp Conditions The Mobile Demo Terms and Conditions You must doce Ihe Terma and Conditions te FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 2 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Click to ACCEPT TERMS amp CONDITIONS Step 1 of the enrollment process appears Primary Account Humber Welcome to The Mobile Demo 6007 FAS Help STEP 1 Verify Identity Primary Account Number ame as id Appears on Account RE Cd 76655 Name as it Appears on Account 5 Digit Zipcode Ed TA Last 5 Digite of Social Security Number niet the characters shown bekin es 55 Dit Zipcode petens E Enter the characters shown below ug 4 Enter the requested information exactly as it is recorded on your account record with the credit union 5 Enter the CAPTCHA word shown in the image and select CONTINUE If you cannot read the word select REFRESH for a new word This will not interrupt the registration process
15. ILECU YOU VE GOT US IN THE PALM OF YOUR HAND B Transaction History Transaction history provides a summary of recent transactions per account in descending order by date most recent first 1 Send H to the shortcode If you have multiple accounts the system prompts you for the specific account for which transaction history is requested Reply with the account s corresponding number 1 2 3 etc EN March 7 2011 FIG 10 06 AM et r 892 75 3 Credit Line 5 000 00 Me 2 Cuacct 13 03 02 7011 55 00 LR 03 01 2011 3 50 E 027 2272011 12 00 TIP If additional activity is available an option is provided to reply M for more transactions on the same account 2 Once you know your account s numbers you can send a single command such as H 1 to retrieve the information for only one account Me H 1 Cuacct 13 03 02 2011 55 00 13 OS O1 2011 3 50 13 O22 2 2011 172 00 FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 46 E FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND C Transferring Funds NOTE Some credit unions do not allow transfers via text banking but may provide transfer support via mobile web 1 Send T to the shortcode The return message lists your accounts eligible for transfer ki PELO 11 39 am Cuacct Text From fot Amount 1 Saving 1 107 75 2 Checking 802 25 3 Credit Line 5 000 00 2 Send a
16. Mobile NOTE If you have a signature turned on for text messaging remove the signature for any commands sent to 282228 CUACCT The signature may cause an unknown command Sending Messages Compose text message commands as described in this chapter and send them to the CO OP Mobile shortcode which is 282228 CUACCT Its often easier for members to reply to a text message from CO OP Mobile back to the assigned shortcode than it is to remember the shortcode Encourage members to add the shortcode to their phone book for easy reference Composing a text message varies slightly by phone model For questions about how to compose or reply to a text message advise members to consult the user manual that came with their phone Mobile text messages include one of the commands in the following table Function Command Description Syntax Options Balance B or BAL summary of balances B for all available BAL accounts History H or HIST Summary of recent H transactions per HIST account in descending order by date most recent first Transfer T or TRA Transfer money T between eligible TRA accounts if credit union offers this Command C or CMD List of available text C banking commands CMD Help HE or HELP Help content for text HE banking HELP INFO Login L or Login Receive URL for CO L OP Mobile Web home LOGIN page if enabled Stop S or STOP Cancels text banking S STOP QUIT UNSUBSCRIBE CANCEL Recover R or RECOVER Receive URL
17. OUR HAND 1 Sign On Help Help Contant Enter your mobile banking user ID and password In sign on 2 View Accounts Help eee D A DII H TIE 10 24 AN Tl d m A m E Hack Mom Help Content ae FEL Thao lmbkim CEM I Select an account to view balances il Iz ivi one Er renal ashy oris gaanch for arity by AT daba or amount ew Accounts lect an account to view balances recent activity or to search for activity by date or amount FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 42 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Transfer Funds Help Back MOBILE LR Help Transfer Hop Canient iJ Tne il opi ig EFCU You may transher bnde between your Higa accounts Use View Accounts to confirm thas your trarzler haz boor Transfer Funds procotsec You may transfer funds between your eligible accounts Use View Accounts to confirm that your transfer has been processed FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 43 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 10 Text Banking Prior to using Text Banking you a member must use a computer to register and to enroll and activate your mobile phone number for text banking See Chapter 2 for more information For a list of certified carriers see the separate document Supported Platforms for CO OP
18. S Woalcome to T has Mobilo Dame EAG Shan Of ou hip succuz amp fulby net your piitsa ox 3 Select OK You are returned to the Welcome screen FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 17 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Changing Your Security Questions 1 Select CHANGE SECURITY QUESTIONS The security questions page appears m co opmoble cary bi UA Wualcoma to The Mobile Demo FAG Hele Sian CIT Change Security Questions Bi fy Quam ion eee T Poor dass Socurby Caesterr 99 D our Anagr m ca opemobbe ong mis MIORILE amp LJ NM Wakeanmao to The Mable Diem FAG San Ott 040 Fires tuc changed your ebourty queror ox s J 3 Select OK You are returned to the Welcome screen FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 18 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 4 Resetting Your Account If your credentials have been blocked and the following message appears you must re set your account Enrollment Error x Your mobile banking credentials Your mobile banking credentials have been have been blocked Please visit blocked Please visit Register Manage Register Manage Account to reset Account to reset your account your account OK
19. T US IN THE PALM OF YOUR HAND 2 Send HE to the shortcode to get general information on text banking BMT 11 47 am Me HE Cuacct Message 1 of 2 ABC Employees Credit Union Mobile Banking Visit or call for info Cuacct Message 7 of 2 ABC Employees Credit Union Mobile Banking Text STOP to cancel Msa amp data rates may apply 1 Mobile Web Link 1 Send L or R to the shortcode to get the URL for the credit union s mobile web home page if applicable You will receive an error message if you are enrolled in only text banking Ei AG 2 06 PM Cuacct Visit ABC Employees Credit Union Mobile Banking at FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 49 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 Stop Text Services 1 Send S to the shortcode to cancel text banking You will receive a verification message L Cuacet Me 5 Cuacct Message 1 of 2 ABC Employees Credit Union Mobile Banking This message confirms your text services were stopped Cuacct Message 2 of 2 ABC Employees Credit Union Mobile Banking For support contact or FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 50
20. VE GOT US IN THE PALM OF YOUR HAND Getting Help 1 From the Main Menu select GET HELP Main Menu ay The Mobile EFCU eee o Main Menu Transfer Funds 1 View Accounts Find ATM Branch o e 2 Transfer Funds Get Help 2 On the next screen for Enhanced Mobile Web select HELP CONTENT a ATET T 11 08 AM o 2 4 5 t ack ap te Mobile EFCU wena Help Content About Member Service NOTE Select ABOUT for software version number or select MEMBER SERVICE to call a shared branch credit union FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 40 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 1 Aboul Cancel EE B Veron 2 6 0 28 2 0 0 28 nao Mobile EFUU Mi Wii D 3 678 812 1300 Pa bt About Configuration 1 11 Version 2 2 2 2020 Configuration 1 11 Return To Main Menu Sign Out There is help content for Sign On Enhanced Mobile Browser only View Accounts Transfer Funds Help Hp Conlor j 7 TL EXT n a a E d E ES E Sign On e Wa INe MODIG EPFGCU View Accounts o Get Help Transfer Fund e Please select a help category below Find ATMW Branch o 1 View Accounts 2 Transfer Funds 3 Find ATM Branch FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 41 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF Y
21. Y MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 13 Following activation you will receive a second message containing a link to the mobile banking web log in page Continue with the next section if you want to activate mobile web service You may now begin using text banking FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 10 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND D Activate Mobile Web on Your Device NOTE In order to successfully activate mobile web service on your device your web browser must support cookies If cookies are disabled or not supported your device will not remember your activation information and you will be prompted for an activation code each time you return to the service For more information on cookies support on your device model contact your mobile network carrier 1 Using your phone s browser display the Home page for mobile web You can access this URL by either of the following methods If you enrolled your phone for text banking click on the link in the second text message If you used your phone to register as a mobile user click on the Mobile Web link on the last registration screen The following screen appears in your phone s browser m i r E La MOBLESON Meet View Accounts Transfer Funds Find ATM Branch Get Help o00000 Download the Application 2 Select VIEW ACCOUNTS The Terms amp Conditions scree
22. ck MOBILES Watu Transaction Details LIEN eT ves MK ee Checking Creda LU I nE Monig BFGU T LX Ta xd Date 0202013 It To 13 Amount 10 50 Date 09 15 2011 nar x Amount 550 00 Status POSTED Statue Posted Return To Accounts Main Menu ign Out m Secure Area C Transaction Search 1 To search for a transaction s in Mobile Web you must be displaying the account s recent activity step 4 in previous task To search for a transaction in Enhanced Mobile Web you must be displaying the account details screen step 2 in previous task Select SEARCH ACTIVITY The Search screen appears m F ETD st vercos ti AM Tul Ge E dw UM 1 57 Pean Mp Accounts amp Ine Mobile EFCU Saving By Acn s Search 1 By Date 2 By Amount Return To Saving Accounts Main Menu ign Out m Secure Area E n B FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 37 EOE FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND If you want to search by amount skip to step 5 2 Select Bv DATE The date search screen appears Mou eo wel Coe s iiu Transaction Search EMG DEM Checking Search Tu amp on Start Date star Dale 04 01 2013 03 15 2013 e a April 2013 O End Date 04 02 2013 o lil 3la sis Select Transaction Type z s w a3e i1 13 Se 16 4 111 7 All o 144 15 15 17 18 18 20 End Date
23. die nage anu nem Viti b ra tat ridi len nde pestis On wta sires did yep grow us ANIE riirii formant P yu feed r yi Cni Blank doge information and dit cabia alele Grace that Gin kippat Del mgg mobile behing er applications 3 Enter your answers to each of the security questions and click SUBMIT ANSWERS The following screen appears DEMO EMO Mobile Banking Center n a a a My enrolled mobile devices Tou da nol hae amy cobia decas annala br The hishka Dang Malis Baie edd meg Jussce Mobile Banking Text Banking Get aigau balia Live aat mei ageg KES 16 e Wir ritieni Erie eot Weary e Trarate funds brier accpants amp Find ATMs and banche Mublle Easijorg URI Prvi Mist Counmands gt gt Dewaleedable Pag URE Cet kroui balance Vires racent sar Dunn Ds FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 6 E FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 4 Click ADD MOBILE DEVICE The following screen appears BILE Mon EMO Welcome to The Mobile Demo Mobile Banking ps t Enrall your mobile device hart pagel undated and 3gnasd en the Term and Cenddsurn of Line for Tha Liaisla Dama Mabie Raning iid ko feel by elec king T inse pt the Terri and Condoni of Une ard proceeding l vis the adul i l accept the Terms amd Conditions of Use 5 In the MOBILE CARRIER field select your carrier from th
24. e drop down list 6 Enter your MOBILE PHONE NUMBER 7 Accept the TERMS AND CONDITIONS OF USE by checking the box at the bottom 8 Click ENROLL gt gt The following screen appears BILE M BILER Welcome to The Mobile Demo Mobile Banking pe Activate The Mobile Demo Mobile Banking My Enrotied Devices wu Ede Tour mobile device i enrolled To sarn usimg Tha Mobis Demo Mobile Banking you neod to activate the service on your mobs devices TI T Yr I he ire Sb hii Cee ree i vis fin Seats age ud lani Haiba aud it i kgw han op Text Banking Mobile Banking bm z mm pars ai mr T T CEN CLER e bh Sl ECHN UEFE FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 7 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 9 Both the TEXT BANKING and MoBiLE BANKING options are checked by default if they are both offered by your credit union Click the CONTINUE gt gt button The following screen appears displaying your activation code for text banking MOBILE DEMO The Mobile Demo Mobile Banking mm Hands The Mobile Demo Mobile Banking 820 207 7121 U S Cellular Tou musr uses your mobile device ro complete rhe activation precess wizhin 24 heuns Your Activation Code 140177 n Thu Mas 28 2003 11 00 AM EDT Activation Instructions Yo hat saccersfully ered 3205 Se 7T foe Fed Bane and Mabde Linie To simt you eed io acteade Taxi Bando and then Lipide Bardon
25. e performed on an internet enabled phone the website is not optimized for mobile viewing You will then need to activate text banking on your phone TIP If you plan to use mobile web this task is not required But you may want to enroll because you will receive the URL for mobile web in a text message Then you can simply click on the link instead of typing it into your phone s browser 1 In your browser s address bar paste or type the Text Banking URL from step 9 in the previous task and press ENTER You are directed to the Mobile Banking Center MOBILE S EM Ae Frequenti Asked Quaspans Terms and Conditor Tha abis Dare kipi Baio im ee secure and corem Rira ur Fames Hohile Farsking hrar Fopec Urar NI or Pussvend T Id yero d rk teat Cente Bank dagnan informaron and dat cacasis mille dece tha Gin gupeext Dee read meea bewing ci aspe aen Don bares ver ciie Sinn up for Oiee Banking FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 5 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 Enter the USERNAME and PASSWORD you established in Step 7 Click SIGN IN gt gt The security questions appear on the right side of the screen MOBILES S IEMO Frequenti Arked Quispora Tere and Cordon Tha Mails Dora lobe Dariong ra bee secure and coreenansi Chet amp xocurg bei w r wi Pluagia miwir he hikrwwiy oh aie pplz Lihat ia rat ira me
26. e registration website FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 14 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND a MA D 2 Enter your USER ID and PASSWORD NOTE If you click on FORGOT YOUR USER ID OR PASSWORD you will be prompted to re enroll Return to page 2 1 for instructions Select SIGN ON 3 If the following screen appears answer each security that you selected during enrollment and select CONTINUE m co openobile onpimir C MOBILE RS Ji ity ee Walceamo to The Mobele Demo FAG Help STEP 2 Roast Security Questions Security Cuesdon FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 15 The Welcome page appears Welkeme to Tha Mobile Demo FAG Sign Of Manege Account Manage Deiter en i AAs Bae Bong m FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND If you want to change your password continue with the next task 2 Changing Your Password 1 Select CHANGE PASSWORD The Change Password screen appears EAS 1 Help STEP 3 Reset Password Uer E aH es Paneer i j Conti Pair See ee FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 16 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 Enter a new password in both fields and select CONTINUE A confirmation message appears MOBILE
27. ect one of the following SIGN IN to view account and transaction information or to transfer funds Skip to step 4 ABOUT NAME OF CREDIT UNION MOBILE BANKING to see the software version number FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 31 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 For Enhanced Mobile Web select one of the following VIEW ACCOUNTS to view account and transaction information The sign on screen appears Continue with the next step TRANSFER FUNDS TO MOVE FUNDS FROM ONE OF YOUR MOBILE BANKING ACCOUNTS TO A NOTHER The sign on screen appears Continue with the next step GET HELP for instructions about the other functions 4 On the Sign On screen enter your USER ID and PASSWORD E T Ei i gr AM Ya i XENEFX a Sign In Sign Cn aw ins MODI EFGU Sign In Password User ID Password Sign On Register Manage Account Next m Secure Area lara v p mm Ec Pup MAE E n Mobile Web Enhanced Mobile Web FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 32 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 5 Select NEXT or SIGN ON The Home menu appears Main Menu rumes iJ ina Mobile EFGU ee 2 Main Menu Transfer Funds e 1 View Accounts Find ATM Branch o 2 Transfer Funds Gat Halp 3 Find ATM Branch 4 Get Help 5 Sign Out 6 S
28. elect one of the following or key in its corresponding number mobile web only VIEW ACCOUNTS continue to the next section TRANSFER FUNDS FIND ATM BRAnch GET HELP FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 33 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND B Viewing Account and Transaction Information 1 From the Main Menu select ViEW ACCOUNTS The Account Summary appears displaying a list of your eligible accounts and their available balances Tu A SP D ONO Accounts sau amp Tho Mobile EFCU se TT Accounts 1 Saving Details scii Balance 11 145 94 2 Checking Details Cordi Card Balance 9 578 68 assi Return To Main Menu Sign Out Secure Area q aa FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 34 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 Select DETAILS or touch the gt arrow next to an individual account The account s current and available balances are displayed mi d Til erit EU Mi u e Account Info ret A Ine MODIG EFGU Caren BANCO senem Savi ng Recent Activity Search Activity t Current Balance 11 145 94 Available Balance 11 145 94 Return To Accounts Main Menu Sign Out m secure Area On some phones the options are DETAILS for account balances and the account s nickname for recent activity On other phones
29. etiba bp eff Mv enrolled mobile Gevices PRES ST LL E Calmar uni Tim hum uum i Vela Diar king pas g87 1161 Lan Updeet Wied Dus 27 Be 4038 Au Erf rx Bari Aiii Leia Ber hing irf Li aha Fus Teor Barling del arrat basis Ug baad rrzzn250 MAG le towel pide eden gcn bor z si Lie 6 Tei une Pela t bnE dnx Bae Fe KB adi ramo pm oy eter mera camisa ba lul Bis liis mblag ruir operan Drm dalek By Ui FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 26 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 8 Your phone has been enrolled for the service mode s selected However the service must be activated on your phone 3 Change Phone Number or Carrier Use this function if your phone number or carrier changes You will be removing the existing phone details and re enrolling your phone with the new information 803 247 1181 Lex iad Mon Mar 25 2103 C2 zB PL ELT ex Lge Dankers Ainai 1 On the Mobile Banking Center screen click CHANGE MY PHONE NUMBER OR CARRIER next to the phone you want to change The following message appears He enroll Mobile device X Tp Fonsi ats Eoo Humber nr Loi nas ree arn ne mcuvata The Bata Carni Stole Bananas onm phase Click Kann bib desa DO ce nnda Erde rbd T rue Tae a rada i Paw mums n ni isis far mobile seb broma E cogwias TD ni agtivaks tha d esnloadabXs apalcatisn pois mnt Fur delete and naingrall
30. evice but have not activated it on your phone ACTIVATED means you are enrolled and activated NOTE For disabled phones a message is displayed in red SERVICES ON THIS PHONE ARE DISABLED indicating the phone is disabled for all modes To re enable a phone go to step 1 FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 23 m FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 Add a Device 1 On the Mobile Banking Center screen click ADD PHONE MOB LEKO EMO Mobile Banking Center Pruk Anns Quessiens fige OF My encoded mobile devices pata 257 1181 Let pimsi be WarT 771 34 03 AM IT Te Bey Sea Mile Baty Lolo 1 E E Ld 71771 m n np Ige le bit mad FE ng om ie mw mimi gms reat 7 Missile Baking Tert Banking v Gee accugmi bula Jua ba rus ana greg SS x t VE ee T Rex Deo Fer vo dragon ie fends Sees dpi urn TOO accent balra ere pote Nees bea r Fad ATE aed mirth Wikia E ankieg UEL pan labes Lomas Pa nn nerd Baka hus UNA The following screen appears MOBILE EMAC Welcome to The Mobile Demo Mobile Banking EF t EnroBi your mobile device m giai m Tarm acwd Condiioeos Uum ET EH LEH AI bri ENS ROB HCGLE BUCO 4 al eT poma LAF S E uua Meum Park Pee ALP hi IL a a u ze 5x ied oa LI i E al di dua it iai IRI m mi the Tibi fine Cae aE Wu i was r3 bans aki thee Lae I final ahi OE d ll r k iw umm A i hi rod E hamprg um dee acd
31. king Center screen FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 29 m FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 7 Reset Your Account If you forgot your user ID or password or your credentials have been blocked click FORGOT USER ID OR PASSWORD on the Mobile Banking Center Sign In screen BILE gt Mo WA XY EDEIUEERI AIHA HEITE A LOHNE 155 ee The Waki Pl hpnl Aegis Pee gee parus Oe p I E Haw of parma g like ikzrib r 3 iina mire PE ca hod eg Kan Er ee DC 2 3X3 0c rebig daa AG an wappor dax range Gub ee es acpliabor at Dog Iva uie creen f e up for Gen Bani 8 Get an Activation Code Members who use text banking need an activation code which must be sent to the credit union in a text message You can use this function if you forget the activation code if it expired or if you are re enabling a phone for text banking Di 287 4444 Lant Ugdaled Tue Mar 26 2013 01 25 PV EDIT Teed Eines Piebe EAE ST n Pres 1 On the Mobile Banking Center screen select GET ACTIVATION CODE or ACTIVATE NOW next to a phone enrolled for Text Banking The next screen displays the activation code as well as activation instructions MOBILE K gt DEMO The Mobile Demo Mobile Banking Iun rm Astia The Hobie Demo Mobile Banking 20 20 r r 121 U S Celular Tod FHHT ipod modio mayoria ee iaa De RT pracapg ee Jd ee Your Activation Code 140177 Tea Vae
32. le Demo Mobile Banking vill not be available on this mobile device until it iz ee enabbed and re activated Click C rabia Mobile device te continua Disable Mobile device Canal A 2 Click DISABLE MOBILE DEVICE to confirm the action A confirmation message appears and the DISABLE THIS MOBILE DEVICE button changes to ENABLE THIS MOBILE DEVICE FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 28 E FAMILYMOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 5 Re Enable a Phone 1 On the Mobile Banking Center screen click on the ENABLE THIS PHONE option The following message appears This mobile device has been temporarily disabled for The Mobile Demo Mobile Banking To access The Mobile Demo Mobile Banking on this mobile device you must enable and re activate this mobile device Click Enable Mobile device to continue lt br gt lt br gt For text banking after the mobile device is enabled click the Get Activation Code button and fallow the activation instructions lt br gt lt br gt For Mobile banking type the following URL directly in your mobile device browser to complete activation https m co opmobile org mobiledemo lt br gt lt br gt Please Note To re activate mobile web you must first delete your mobile web browser s cookies To re activate the downloadable application you rnust first delete and reinstall the application Enable Mobile device Cancel
33. meric characters no spaces or special characters Passwords must be 6 to 32 characters 8 Click CONTINUE Your account registration is complete when the following screen appears iT Py T2 MOBILES A Welcome to Tha Mobile Demo FAQ Sign Off You have successu registered for The Mobile Demo mobi banking To Enroll Your device for mobie banking please tcxow the insiructions bel ae at working Mobile Web Please select the Mici ink Appbcatians Please select the icon to aunen the application or click the link below to download ihe application io your diog Tost Banking Pigace visit tho The Mobile Demo Mobile Banking Center from your computer OAT prp mode remp emr 9 f you are using a computer and plan to enroll your phone for text banking copy the TEXT BANKING URL at the bottom of the screen Click SIGN OFF and continue with the next task FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 4 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 10 If you are using your phone first enroll for mobile web which can be done on your phone For mobile web click on the MOBILE WEB link and go to step 1 If you also want to enroll for text banking return to this next task when you are at a computer B Enroll Your Phone for Text Banking This task is required if you want to use your phone for text banking and it must be performed on a computer While it can b
34. n appears Mon t D klaj You must accept the Tems and Conditions to start ising Mole Banking Accept Terms amp Conditions o Reject Terms amp Conditions e View Tanna amp Conditions e FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 11 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Select ACCEPT TERMS amp CONDITIONS The Sign On screen appears LU D Miene gi Bark Usar ID Password Sign On Register Manage Account 4 Enter your USER ID and PASSWORD and select SIGN ON The Security Questions appear E Back uL Fn cC Wo did not recognize your device On what street did you grow up Wal is your mofer s maiden name Vimi you like io remember tnis device Ho not now e Wes remember my devine Submit FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 12 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 5 Enter answers to the security questions Select YES REMEMBER MY DEVICE if you do not want to answer the security questions each time you sign on Select SUBMIT The Activate screen appears II JA ipto ul T ais Pi Gare Motels Phone Number Submit ER and select SUBMIT The account Summary appears ia m MOBILES co egerobdle org C Mone Yun View Accounts e View Accounts Transfer Funds e Transfer Funds O Find ATM Branch Find ATRA Be
35. nch Gai Help o Get Help Download the Application e Downlsad tha Application o FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 13 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 3 Making Changes Once you a user are enrolled in CO OP Mobile you can change your password or your security questions from your mobile device as described in the first three sections of this chapter However other changes must be made using the Mobile Banking Center from a computer These changes include the following Adding a phone Changing your phone number or carrier Temporarily disabling or re enabling a phone Permanently removing a phone from the service The Mobile Banking Center also allows you to get an activation code view FAQs or get the mobile web URL NOTE Only one primary account number at a credit union is supported with a single user ID and password per account owner and one user ID and password per joint owner Joint owner authentication information last five digits of SSN name must be provided to NGN by host processor A Making Account Changes on Your Mobile Device Follow the steps in this section to change your password or your security questions 1 Signing On 1 On your mobile device select REGISTER MANAGE ACCOUNT from the Sign On screen in Mobile Banking User ID Password Save My User ID OFF Sign On Register Manage Account You are re directed to th
36. np m E Tu Leer M ta nnam rie avi Ep he ree Le hreiesy 4 dicem rude poe 17 rem rrr Dui n emi p eyelet bot dod Pe lobe LEGE apud b We ii mw pi irr ee per do gemunt arr a a i xag eili gy sn Th Fue ceeded c Pe Bu uM i rm a fi e D heres ig F Be i i ma Arpa ma t 1 m Tag us SP Pag Giper Le EE CX i oa Pe quur vem junto p n rmm horum LE LE I A F Hea ieee reni Pu wh m c 5r rive is a Lr e i Uer put nung m re x a mx For ieee j yir eed eee ure mg reeds eles ve Pon gum Me d pucr dus Sefer Al uj ord mess LU primi hs vu by Esa gemi nm bere cnp n E As red Oe ee wed bpe ee Tru oe oe dps dos The Live enn Linge Mirit anc po Egit De ein 7 Komribs Temp gd Cookie F Daa aec BocHEPCH IB ung Pe odat msaerace tue Tace and Comdtinns cf Lisa FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 24 FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 2 In the MoBILE CARRIER field select the phone carrier from the drop down list NOTE If you select OTHER IPOD TOUCH text banking will not be available You may be able to use the Mobile Web service from other web enabled phones but support cannot be guaranteed for non certified carriers 3 Enter the mobile phone number in the next field 4 Review the Terms and Conditions and check the ACCEPT box near the bottom 5 Select ENROLL The following screen appears for you to select the service modes for this phone MOBILES DEMO Welcome
37. the options are RECENT ACTIVITY and SEARCH ACTIVITY FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 35 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND Transactions 3 For Mobile Web select ACCOUNTS to return to the Accounts screen Accounts WU Ine Mobile EFCU Accounts 1 Saving Details Balance 11 145 94 2 Checking Details Balance 9 578 68 Return To Main Menu Sign Qut m Secure Area 4 Select the account s nickname Savings Checking etc or tap RECENT ACTIVITY The most recent transactions are displayed 24 i LE lt Mos Account Activity DEN WY SES OGRE Cheching Actily aw ins Mobilie EFGU ai o Saving 401 cag ESM TF 13 Transfer Oo 1 13 13 Transfer o 09 15 2011 550 00 a D 2 13 Transfer 09 07 2011 550 00 3 13 Transfer 09 07 2011 2 000 00 4 12 Deposit 08 24 2011 375 00 Search Activity Return To NOTE Up to 10 of the last transactions 6 for loan accounts that occurred within the past 30 days may appear as presented to NGN may vary by processor FRIENDS amp FAMILY CREDIT UNION FamilyMobileCU Mobile Banking User Guide Page 36 _ FAMILY MOBILECU YOU VE GOT US IN THE PALM OF YOUR HAND 5 To view additional detail for a specific transaction select a transaction Details for the transaction are displayed Lr a VITE 4 d AP E ul Varunn 10 15 AX M a aft x 3 4 eos Ga
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