User Manual
Contents
1. Your data is stored on our servers once an account is inactive and has no credit it will automatically get deleted after 6 months Should you wish to delete your account before that send us an email and we can do so File ref How to use EBlive manual Page 18 of 20 eBlive Susiness i Is my personal data secure Yes we have secure servers with encrypted data stores and additional security BUT this does not mean that someone won t try to hack your account we are not responsible for your password Keep in mind you need to use a good password which is secure We also do not keep any of your banking data apart from your PayPal email address j Can I download the recorded videos No currently we are testing out some cutting edge HTML5 technology for the video recording This means that only our server can play back these recordings the benefit to you is that recording and rendered in minutes not hours which is what traditional systems would take k Why cant I see a conference I created Currently a meeting is only active for 10 minutes meaning that if you create a meeting and you get the email notification saying that the email has started you have 10 minutes MAX to go in any user can go in but if no one is in then the meeting gets terminated All you need to do is create another meeting You are not charged for meeting that are not used lL Why can I only invite 3 people Our system checks to see how much credit you h2. Business Viewing recorded video conferences a To view a recorded conference you must be the one who created the conference not an attendee and you must have also selected the record button when creating the conference as per figure 16 i i Wee ae 2 f N ma p wa Record Conference Record button Figure 16 b If you have done so then go into click on the view recorded conferences button as per figure 17 ao lee SA Click here View Recorded Conferences Credits amp Statistics Figure 17 File ref How to use EBlive manual Page 14 of 20 eBlive Business c Once you re into the view recorded conferences page you will see a list of all your recorded conferences click on the video button to view the conference see figure 18 Click to view video Figure 18 d Once you clicked another page will open with your video its important to remember this playback system is using some cutting edge HTML 5 technology meaning that we are able to render and package your video very fast and with a very small overall size make sure you use a new browser to view the video e As per figure 19 one can see the video and under the video playback options Nick hello The gr owth How do I get Nick everyone of Twitter involved Clive hello Jonathan Hi sound is reaaally low on my pc You need to create an account But before you Nick put on your audio lets test this thing out do that you nee
3. has a link click on the link to go right into the meeting c Once click you will be taken right into EBLive here you need to access the conference as per figure 12 Join an existing Conference Click here Credits amp Statistics ZN IMPORTANT Please note that this is a guest account If you d like to start creating your own conferences please register onto the system When you do so you ll gety your first hour free f Figure 12 d Once you re into the existing conferences page you will see a list of all the available conference you can join at the current time see figure 8 click on the conference you want to join File ref How to use EBlive manual Page 12 of 20 6 f g Figure 13 Once you click on the conference you wanted to join the bottom table will be filled out as per figure 13 you then need to add a User Name nickname this can be any name you like and the password that you got in the email found in figure 11 Join an existing Conference Conference ID 1806180343 Conference Name demo UserName Ca Password Figure 14 Once filled out click on the button Step1 Validate details Once details are validated step 2 join will become active you can then click on step 2 to join the conference see figure 15 Join an existing Conference Conference ID _ Conference Name SS User Name SSS CC Password Figure 15 File ref How to use EBlive manual Page 13 of 20 eBlive
4. to your favourites list Favourite List a E Last Name First Name Email EDEMO NICK nickda89 gmail com E Jon Caruana jc tcin com Add a user from the address bar to emove Selected User s your favourites list Figure 5 T E Figure 6 Click here to create conference File ref How to use EBlive manual Page 9 of 20 eBLive Business Joining a conference as a user a One can only join a conference after logging into EBLive as a standard user once logged into the system click on the join an existing conference link as per figure 7 Click here Credits amp Statistics Figure 7 b Once you re into the existing conferences page you will see a list of all the available conference you can join at the current time see figure 8 click on the conference you want to join Figure 8 c Once you click on the conference you wanted to join the bottom table will be filled out as per figure 9 you then need to add a User Name nickname this can be any name you like and the password that you set here you should use the moderator password if you created the meeting or the attendee password should you prefer just to join as an attendee File ref How to use EBlive manual Page 10 of 20 eBLive CBusin ss Join an existing Conference Conference ID 1806180343 Conference Name demo User Name Password Figure 9 d Once filled out click on t
5. No currently we have setup our server to handle 10 users in all meaning 9 invited users and yourself Should you need specifically more users you can email us on tech tcin com and we can accommodate your needs c Internet Explorer isn t showing all my data Internet explorer isn t compatible with all our setting and features Should you have any problems like buttons not showing or video recording not playing back we suggest you use another browser preferably Firefox Chrome or Opera and their respective latest version We also value any suggestions so should you come across any issues in our system both in the creation of the meeting and the meeting itself please tell us about it d What do I need to have installed on my computer You will need the following for the system to run e A modern browser e Flash player latest version e Java latest version e Decent bandwidth e Can I have a desktop based version of the system instead of web based No currently we have no desktop based version but not to worry we are actually working on this so soon enough you will be able to have a desktop version f How can I purchase larger bundles of credits Currently there is no other way to purchase lager amounts than what is found in the credits section of the site g Can I have group created shared by many users No currently each users has its own credit which need to be purchased individually h How do I delete all my data
6. anagement or staff meetings to be held without the need of having participants convene in a meeting room Customer care through added value services One of the main benefits of the EB Live is that it allows for corporate users to deal with client enquiries more effectively It allows for easy creation of conference calls with multiple specialists to support client request Installation Support The system can be monitored and controlled remotely using any web browser and EBS will provide support in system usage Deployment Time The EB Live system does not depend on any third party integration All that is required is a link to the system and the issue of the relevant user names and access codes to entitle the users to the level of service purchased Service is usually provided within two working days from receipt of payment for services This document does not constitute a proposal It serves as an overview to the EB Live solution A customised proposal with relevant terms and conditions will be provided to meet with specific customer requirements wef fom File ref How to use EBlive manual Page 6 of 20 eBlive Business eBlive How to use EBLive Creating a conference a Click on create a new conference see figure 1 Create a new Conference Click here A Join an existing Conference View Recorded Conferences nl Credits amp Statistics Figure 1 b As per figure 2 below you need to carry out the f
7. as per figure 3 you need to give the name and surname of the person you want to invite and finally a valid email address ix You can also add users to your favourites lists then it s just a simple case of adding them to the meeting see figure 4 x To add from your favourites list to you meeting list click on the favourites button seen in figure 4 and you list will load as per figure 5 once on you can see you list pick which users by clicking on the tick boxes and add to the meeting by clicking on the icon add selected to recipient list xi Once all the details have been inputted click on the Create a Conference button to initiate the creation of your conference see figure 6 Create a new Conference Set Conference Name Set Moderator Password Set Attendee Password When would you like to launch the conference ONow Later Launch Date 19 x July x 2012 Launch Time CET 00 00 Record Conference E Recipient List 5 places remaining gi ox ats v Recipient List 5 places remaining E Last Name First Name Email eee e ae Add the user details in SJ Y lt these three boxes ais ox gts Figure 3 File ref How to use EBlive manual Page 8 of 20 eBlive CBusiii ss Recipient List 5 places remaining Last Name First Name Email Email PEES Last Name 4 z Access your favourites list Figure 4 address bar
8. ave left If you are under 5 credits then the system knows you have hit the minimum credit limit You are still able to use our free feature and invite 3 people but to add more people you need to purchase more credits File ref How to use EBlive manual Page 19 of 20 eBlive Business Further Questions Should you have further queries or suggestions you can contact via email on tech tcin com File ref How to use EBlive manual Page 20 of 20
9. d to think about who you will be Tweeting as That s about 600 tweets per second Tweets per Day gt A 16 56 4 Recorded with BigBlueButton Figure 19 File ref How to use EBlive manual Page 15 of 20 eBlive Business Purchasing Credits IMP Currently we are offering all credits free of charge since this is our beta version we want you to try it out and see for yourself the power of Video Conferencing a To access the buy credits page login into the system as a user s and click on the top right hand corner Buy Credits purchase see figure 20 e Se ae BUY CREDITS Buy credits button Figure 20 b Once you re into the buy credits area select how many credits you want and click on the buy button as per figure 21 File ref How to use EBlive manual Page 16 of 20 20 credits 3 15 credits 2 5 10 credits 2 5 credits 1 B uy i a Ek Buy j Buy button Current Balance 35 credits Figure 21 c Once you clicked on the buy button another page will load confirming your purchase as per figure 22 Figure 22 File ref How to use EBlive manual Page 17 of 20 eBlive Business Frequently Asked Questions a How can I create a conference To Create a conference go to the How to question and see the Creating a conference how to b Can I add more than 9 people to a conference
10. e Button EB Live provides a user friendly approach to secure web based corporate video conferencing services This solution focuses on usability modularity and clean design both for the user and the developer EB Live is built by combining over fourteen open source components and integrating these to the EB platform and added value functionalities EB Live Capabilities The following diagram gives an overview of the capabilities of EB Live oa Web Participants al Presentation bal Group amp Private Chat im Voice Participants e Web Cam S Desktop Sharing File ref How to use EBlive manual Page 3 of 20 eBlive Roles There are three user roles in EB Live viewer presenter and moderator Viewer are users who have no authority within the conference their primary role is to view the presentation as well as chat amongst other participants In a training course environment the viewer would be the students Presenter has all the same capabilities as a participant with the added features of uploading presentations and sharing their desktop Moderator has all the capabilities as a participant with the added features of uploading presentations and sharing their desktop Viewer The following is the overview of the features for a participant Raise Your Hand The Web Participants window lets you see wy all the users logged into the current session Any user can raise their hand to ge
11. eBlive Business Affordable and easy to use corporate video conferencing User Manual July 2012 Version Number Beta v1 Ta Xbiex Malta File ref How to use EBlive manual Page 1 of 20 eBlive Table of Contents General overview Competitive Advantages to EB Live How to use EBLive Creating a conference Joining a conference as a user Joining a conference as attendee user Viewing recorded video conferences Purchasing Credits Frequently Asked Questions a How can I create a conference b Canladd more than 9 people to a conference c Internet Explorer isn t showing all my data d What do I need to have installed on my computer e Can I have a desktop based version of the system instead of web based f How can I purchase larger bundles of credits g Can I have group created shared by many users h How do l delete all my data i Is my personal data secure j Can download the recorded videos k Why can t I see a conference I created I Why can only invite 3 people Further Questions File ref How to use EBlive manual N QA Q 10 12 14 16 18 18 18 18 18 18 18 18 18 19 19 19 19 20 Page 2 of 20 z eBLive CBusiii ss General overview Today s technologies allows for high quality video conferencing EB Live is a customised solution developed by E Business Systems for its corporate clients Based on the internationally recognised open source project Big Blu
12. he button Step1 Validate details e Once details are validated step 2 join will become active you can then click on step 2 to join the conference see figure 10 Join an existing Conference Conference ID Conference Name User Name Password Figure 10 File ref How to use EBlive manual Page 11 of 20 eBlive Business Joining a conference as attendee user a The attendee will receive an email to the account the creator of the conference gave figure 11 is a sample of the email From Me lt asl ebs001 gmail com gt SERSEEy COS CE Subject Nick DAA has invited you to a conference 1806180343 12 To Me lt nickda89 gmail com gt Message ID lt 5007e5cf 9496cc0a 7ab6 5b38 mx google com gt Delivered To nickda89 gmail com Received by 10 14 1 1 with SMTP id 1csp165393eec Thu 19 Jul 2012 03 47 44 0700 PDT Received by 10 204 130 216 with SMTP id u24rn1614484bks 119 1342694864611 Thu 19 Jul 2012 03 47 44 0700 PDT Dear NICK DEMO Nick DAA has invited you to a conference titled demo id 1806180343 which is starting now To join the conference Click here 1 to access 2 Once you log in click on Join an Existing Conference 3 Select conference titled demo id 1806180343 MEEUNS 4 Enter your user name 6 Click on Step 1 Validate details 7 Once your details have been validated click on Step 2 Join Conference Regards The EBLive Team Figure 11 b Inthe email one
13. ollowing step one by one Vi Vil Set conference name give you conference a name but note that this conference name can t have any spaces we also suggest you give the conference a unique name i Set moderator password this password will give any users logging on full control to your video conference session we suggest only one person is a moderator Set attendee password this password will be standard for all invited members and give them limited control to the video conference they can follow more than lead the conference iv When would you like to launch the conference this feature allows you to launch the conference now or else to book one in advance keep in mind if any conference is booked automated emails are sent out to all participants prior to the conference and when it starts Launch time allows you to set the time when the conference starts Our severs are set to CET time therefore any conferences that take place outside this time zone need to accommodate for the zone difference Record Conference this feature allows your conference to be recorded the recording is currently of the audio chat and presentation area to see how to access your recording click here Adding recipients the system currently handles up to 10 users therefore you can invite 9 other people besides yourself File ref How to use EBlive manual Page 7 of 20 eBLive CBusiness viii To add a user you can use the address details
14. s in the conference When you share your desktop BigBlueButton will launch a Java Applet that asks for your permissions to run You have the option of sharing a portion of your desktop or the entire screen Moderator Mute or Eject Participants You can and un muting m i participants in the conference by clicking the icons located at the bottom left side of the module You can also eject participants from the voice conference by clicking on their name and then clicking the eject button The following is the overview of the features for a moderator Make a presenter As a moderator you make anyone including yourself a presenter by clicking the participants name and then clicking on the presenter icon File ref How to use EBlive manual You are the Presenter Users with the Status role of By presenter appear with a presenter icon next to their name Page 5 of 20 Competitive Advantages to EB Live The fixed cost structure of the EB Live solution provides a cost effective solution that can be budgeted for and controlled in accordance with usage The scaleability of the solution ensures that corporate users get maximum value from their EB Live subscriptions which allow for multiple person real time conference calls handling up to 20 persons simultaneously Video conferencing accessibility is universal by allowing anywhere anytime access Improved internal communications since EB Live allows for daily m
15. t the attention of the presenter Public and Private Chat The Chat window All enables all aes participants to conduct public or private chats See all Participants The Voice window shows all the users that are currently connected to the voice conference bridge either by calling in directly or using the built in voice over IP client See each other Share video over the web using a built or external webcam Multiple participants and a presenter can be sharing their video simultaneously File ref How to use EBlive manual Watch presentations The 100 300 presentatio n window displays the current mI ti presentation Participants can zoom in the presentation using the slider as we navigated through the slides using the arrow button See the Presenters cursor Within the presentation window viewers are able to see where the presenter is pointing to by the indication of a red circle Page 4 of 20 eBlive Presenter The following is the overview of the features for a presenter Share any PDF or Office documents A ter G presenter P is able to upload any PDF or Office document You can upload multiple documents and switch between them during the presentation All participants see the current slide as the presenter moves through their presentation Share your Desktop As a presenter you have ka the capability of sharing your desktop with other
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