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Receiver User Guide

1. LY Press the minus Press ZERO Press side of VOLUME POUND Press POUND TV button Press Test to make ER O E will flash 3 times SAT Mode sure volume TV Mode button for works on device four seconds button will flash Programming to Control a Second Satellite Receiver If you have another DISH satellite receiver installed you can use the new DISH remote in AUX mode to control it along with your new receiver When you program the remote to control this other receiver the remote will send out IR and UHF but not UHF Pro signals to the receiver You can program the remote to control any other DISH satellite receiver except for the following e TV2 on DISH 322 ViP222 ViP622 DVR DISH Player DVR 522 625 and 942 e DishPlayer 7100 7200 Perform the following tasks to program the remote to control a second satellite receiver in AUX device mode Chapter 9 The Recover Button o 01 oc Press the 2 3 button 4 M Press and hold the em Em ED EN AUX Mode button until all En RECORD Mode buttons light up Enter remote Press POUND Press Button will flash address from step AUX button RECORD Display System Information one will flash 3 times screen and note the Remote Control Address Turn on the other receiver and press the SYSTEM INFO button to display the System Info screen Write the address Press and hold the AUX mode button on the remote until all the other device mode but t
2. TIPS e Always have the latest software tTurn off your receiver when you are not using it e Order Pay Per View with your remote control Keep an active telephone line or broadband network connected to your receiver Not only will you have Pay Per View at your fingertips but you ll also avoid unnecessary charges Chapter 1 Questions QUESTIONS e How dol find something to watch Refer to page 5 For more information on finding something to watch see Chapter 3 Finding Programs to Watch e Why are some of the channels red in the Program Guide The channels that are red in the Program Guide are those which are not currently a part of your DISH package If you d like to watch those channels then please call 1 800 333 DISH or visit the www dish com website e I m looking at program information in a guide bought at the grocery store but nothing matches what s on my DISH receiver is something wrong No DISH programming may vary from what you ll find in a local publication For best results use the Program Guide on your receiver to obtain information or order DISH Entertainment Magazine Heceiver and Remote Controls About Your Satellite TV System Chapter JN This chapter helps you get to know your receiver and remote controls which let you use all your receiver s functions After you read the information here be sure to practice what you learn so that you can quickly understand what s presented in later
3. If the DISH remote control times out while learning commands the mode light will go out and then you must start over with step 3 Chapter 9 Controlling Other Components 9 To complete the learning sequence The learning sequence also ends if the remote Press the mode button on the e Runs out of memory for more DISH remote control This saves learned commands It saves the all the commands for that mode commands you have learned for and exits learning to return to equipment in this mode exits normal remote control operation learning and returns to normal remote control operation Then the DISH remote cannot learn additional commands e To cancel learning do not press any buttons on either remote control for at least 30 seconds The DISH remote control times out and Batteries are too low for learning returns to normal operation All the mode buttons will blink quickly eight times Learning ends Note No learned commands are in this case with no learned saved if the DISH remote con commands saved and the DISH trol times out before comple remote control returns to normal tion operation Change the batteries see instructions on page 15 Controlling a Tuner Amplifier Use the following remote control buttons to control a tuner or amplifier When the remote control is set up as described on pages 61 and 66 press the AUX mode button to set the remote to AUX mode The AUX mode button will stay lit for two seconds
4. To subscribe to programming or for assistance with installing or using the system call Customer Service at 1 800 333 DISH 3474 194938 DIN sm 34 o d t HDIV Satellite Receiver User s Guide Introduction Receiver and Remote Control Finding Programs to Watch Pay Per View Programs Favorites Lists Parental Controls Interactive TV Timers Remote Control Setup Receiver Customization Connections and Set Up Reference Warning and Attention Symbols You must be aware of safety when you install and use this system This User Guide provides various procedures If you do some of these procedures carelessly you could injure or kill yourself or damage equipment or property Some other procedures require special attention The WARNING symbol means that if you are not careful You could injure or kill yourself or You could damage equipment or property The ATTENTION symbol means you should pay special attention to Important instructions for using the system or Important instructions for maintaining the system For Your Safety Do nottry to open the case of the receiver There is risk of electrical shock which may cause damage to the receiver and or personal injury or death to you There are no user serviceable parts inside the receiver Opening the receiver case or making unauthorized changes will void the warranty WARNING To reduce the risk of fire or electric shock do not expose
5. 16x9 is the setting for wide screen HDTV displays e 4x3 1 Is the setting to use on a 4x3 TV which uses vertical compression When fed with a 16x9 program a TV compatible with this setting automatically makes the picture letterbox format black bars top and bottom to preserve the correct horizontal and vertical proportions e 4x3 2 is the setting to use on a 4x3 TV which does NOT have internal vertical compression When fed with a 16x9 program a TV compatible with this setting will not show any black bars at the top and bottom but the picture will probably appear tall and skinny on the screen Then select Done If required set up the HDTV to display in the format you desire Some HDTVs will automatically adjust to the resolution setting of the receiver by default Connections and Setup Connecting to the Remote TVs TV1 or TV2 CH 3 4 Out Use these instructions if you d like to connect your receiver to an SD television 1 Connect a coaxial cable from the CH 3 4 output on the receiver to the nearby TV s tuner input jack 2 Place the white CH 3 4 sticker on the cable near where the cable connects to the receiver the stickers are inside the front cover of this guide Plug in the power cord for the receiver Turn on the receiver by pressing the front panel POWER button and then make sure the TV1 indicator is lit Turn on the nearby TV Tune the TV to channel 3 Confirm that you are seeing a picture from the receiver
6. Finding a Program to Watch You re already itching to use your remote control so pick it up now and find something to watch If you want to know more about watching TV see Chapter 3 Finding Programs to Watch starting on page 23 4 Ways to Find a Program 2 EM Program E Highlight a current program by pressing the Up or Down ARROW Guide 4 and press SELECT EN Arrow Press the Up t B utto ns or Down ARROW 1 Number P ad Enter a channel number with the N d Number Buttons ew 1 Browse e eae Pee hed Press the Banner RIGHT ARROW Highlight a current program by pressing the Up or Down ARROW and press SELECT Chapter 1 Additional Services ADDITIONAL SERVICES Pay Per View Catch all the action on Pay Per View Take a break from regular TV and order the latest movies sports and special events For details on ordering Pay Per View events see page 31 Be sure to connect your receiver to an active telephone line see the instructions on page 94 or a broadband high speed Internet connection before you order a Pay Per View event For more information on connecting your receiver to your broadband service visit the mydish com getconnected website DishHOME At DishHOME press DISH on your remote control you ll find news sports weather information TV and movie buzz customer service games and more ABOUT SATELLITE TV RECEPTION oatellite television use
7. INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF MEMBERS OF YOUR FAMILY AND HOUSEHOLD AND GUESTS AS YOU DEEM APPROPRIATE NONE OF DISH NETWORK ECHOSTAR OUR THIRD PARTY BILLING AGENTS OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO OR BASED UPON ANY CONTENT INCLUDING WITHOUT LIMITATION ANY INACCURACIES ERRORS IN OR OMISSIONS FROM SUCH CONTENT i CONTAINED IN SEU e ET FURNISHED TO YOU OR ii ACCESSED USING THE SERVICES OR EQUIPMENT F DAMAGES LIMITATION NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU 8 LEGAL COMPLIANCE PIRACY AND INFRINGEMENT TRADEMARKS PUBLIC RIGHTS OF WAY A Piracy Receiving any portion of the Services without paying for them and or any direct or indirect act or attempted act to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various U S federal and state laws and of this Agreement The penalties for violating such laws can include imprisonment and civil damage awards of up to 110 000 per violation B Infringement Section 605 e 4 of Title 47 of the United Sta
8. If you do not see video of the Point Dish screen tune the TV to channel 4 Note If you want to change the channel that the CH 3 4 jack provides to your TV see Modulator Setup on page 76 8 Place one of the channel stickers 3 or 4 near or on your TV The stickers are located inside the front cover of this guide CONNECTING TO THE REMOTE TVs TV1 on TV2 This section describes how to connect the receiver s HOME DISTRIBUTION output to the cable ready remote TV located in another room away from the receiver You can use these instructions to connect TVs in your house to see programming from TV1 or TV2 This installation uses your in home cable system If your house does not have built in cabling it will be necessary to run cables from the receiver to each remote TV Due to the difficulty of this installation you should consider having this professionally installed Call your DISH retailer or the Customer Service Center at 1 800 333 DISH 3474 If you re using TV1 in a room away from the receiver be sure to order the replacement remote control that uses UHF Pro signals instead of IR Call your DISH retailer or visit the www mydish com website select Upgrades and then Remotes amp Accessories Chapter 11 Connecting to the Remote TVs TV1 or TV2 Connecting Other TV s TV1 or TV2 If you re using TV1 in a room away from the receiver be sure to order the replacement remote control that uses UHF Pro signals instead of IR Call y
9. Make sure the UHF antenna is connected to the receiver and not touching anything else Vary the tilt angle of the receiver s UHF antenna Locate the UHF antenna tip away from other electronics equipment or metal surfaces even if separated by wooden shelving Move the receiver to different locations For best results place the receiver as high as possible above all other equipment in your entertainment center Place the UHF antenna outside the entertainment center by using a coaxial cable to connect it to the receiver Try other remote control buttons to see if the receiver is responding Replace the remote batteries with fresh ones Check that the receiver power cord is not damaged and that the plug is inserted correctly into the outlet Make sure the remote control s are set to the same address es used by the satellite receiver See page page 58 for information on changing the remote control address Make sure you are using Remote Control 1 2 to control TV1 TV2 menus This is normal No action required or switch to Dual Mode Reference Remote Control Troubleshooting Tables What Is Happening Possible Reason What to Do You use an IR extender not a mouse tail and it does not seem to work e The IR sensor on the extender that receives the remote control signals may not be facing the remote control The IR cable on the extender that sends the signal to the receiver may not be rig
10. Partial guide with video Standard Full guide without video Cancel Enhanced Full guide without video Extended Full guide without video Press MENU and S elect from Select Done select Preferences the guide display then Guide Display options e Standard Partial Guide with Video This option is preset by default when you first set up the receiver The Program Guide displays video in the upper right corner and 1 5 hours of schedule per page e Enhanced Partial Guide with Video Choose this option if you d like larger text on your Program Guide The Program Guide displays video in the upper right corner and one hour of schedule per page e Extended Partial Guide with Video Choose this option if you d like to see video in the upper right corner and three hours worth of schedule per page of the Program Guide SEN Chapter 10 Resetting to Factory Defaults e Standard Full Guide without Video Choose this option if you d like to see more channels per page of the Program Guide e Enhanced Full Guide without Video Choose this option if you d like to see more channels per page in large text of the Program Guide e Extended Full Guide without Video Choose this option if you d like to see more channels and three hours of schedule per page of the Program Guide RESETTING TO FACTORY DEFAULTS You can reset the receiver to discard any changes you have made to the receiver except for remote control address s
11. Smart Cards are not transferable Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network If you report to our customer service center that your Smart Card has been lost damaged defective or stolen we will replace it unless there is evidence of unauthorized tampering or modification and a Smart Card Replacement Fee will apply In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight delivery in which case an Overnight Delivery Fee will apply D DVR DISH Network s digital video recorder DVR products allow you to record programming in digital format Total available recording time varies depending on your receiver and the nature of the programs being recorded DISH Network does not guarantee access to or recording of any particular programming or that any such programming will not be deleted from your DVR product Most programming is the copyrighted material of the third party that supplies it Is protected by copyright and other applicable laws and may not be reproduced published broadcast rewritten or redistributed without the Appendix Residential Customer Agreement One permission of the third party that supplied it except as permitted by the fair use provisions of the U S copyright aws E Jelepnone Broadbang Connection To optimize the operation of your Equipment you mus
12. as applicable and consult your HDTV user s guide 4 Change the HDTV settings as described on page 88 5 Switch to the nearby TV to display from the HD inputs you selected in the preceding sections If you see a picture from TV1 output s then you are finished with setup 6 Repeat steps 4 and 5 until the nearby TV displays video from the receiver Chapter 11 Connecting to the Nearby TV TV1 Setting Up to Display in HD Once the receiver has been activated with qualifying DISH programming you will be able to receive HD programs to watch Use the following steps to select the desired HDTV format 3 4 Analog TV Aspect Type Type Ratio dish Main Menu Thursday January 20 Program Guide 7 f 114 amp 6 25 pm Themes amp Search 2 IN 7N Customer Support 3 E Mul 4 z Loftair J 1080 Sy 6 Daily Schedule T t i Preferences 8 wA WA Celebrity Homes Cancel E 0 f 5 30 pm 7 00 pm NR HD settings Select Done d HDTV User s Guide Press MENU select System Setup then HDTV Setup Consult your HDTV user s guide for the HD format resolution that the TV supports 1080i or 720p 2 Press the MENU button select System Setup 6 and then HDTV Setup 8 to open the receiver HDTV Setup menu screen 3 Select the HD format settings Analog Type and TV Type that matches the format that your TV supports 4 While accessing this menu select the Aspect Ratio option that matches that of your TV screen e
13. CONNECTING TO YOUR DISH ANTENNA 93 CONNECTING THE PHONE LINE 94 CONNECTING TO A BROADBAND NETWORK 95 CONNECTING A VCR TO THE REMOTE TV 96 CONNECTING USING DISHCOMM 97 CONNECTING AN OVER THE AIR ANTENNA 98 USING TROUBLESHOOTING Toors 103 Reference TROUBLESHOOTING TABLES 106 REMOTE CONTROL DEVICE CODES 118 Appendix 119 Index 131 ON OO FP Cc DO 10 11 12 13 14 15 16 17 18 19 Important Safety Instructions Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Use only attachments accessories specified by the manufacturer Unpl
14. US If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the original equipment is found which DISH Network in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement Accessory Warranty An accessory is any DISH branded equipment displaying the DISH logo excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH Network system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired warranty no exchange will be issued You may purchase replacement accessories from DISH Network or from your local retailer Appendix Residential Customer Agreement RESIDENTIAL CUSTOMER AGREEMENT Thank you for choosing DISH Network To view this Residential Customer Agreement in Spanish please visit dish com or call us at MM 800 333 DISH 3474 and we will send you a copy Para ver este acuerdo en espariol por favor visite dish com o llame all 1 800 333 DISH 3474 y le enviaremos una copia DISH Network is happy to answer any questions you may have including questions regarding billing installation equipment ae service and to provide you with technical
15. acknowledge all product names trade names or corporate names we mention in this User Guide to be the proprietary property of the registered owners Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC This equipment may incorporate copyright protection technology that is protected by U S patents patent applications and or other intellectual property rights Use of such copyright protection technology is intended for home and other limited pay per view uses only unless otherwise authorized Reverse engineering or disassembly is prohibited Table of Contents Important Safety Instructions V 1 Introduction WELCOME 2 How TO UsE THIS GUIDE 2 ABOUT YOUR DISH ACCOUNT 4 WATCHING TV Now 5 ADDITIONAL SERVICES 6 ABOUT SATELLITE TV RECEPTION 6 WHY CONNECT TO A PHONE LiNE OR BROADBAND 7 MoviNG ON SCREEN Loco 7 2 Receiver and Remote Controls SATELLITE RECEIVER OVERVIEW 10 DUAL AND SINGLE Mops 10 REMOTE CoNTROLS 13 SATELLITE RECEIVER FRONT PANEL 19 SATELLITE RECEIVER BACK PANEL 19 USING THE ON SCREEN MENUS 20 USING TEXTFIELDS 21 Table of Contents 3 Finding Programs to Watch CHANGING CHANNELS 24 UsiNG THE PROGRAM GUIDE 24 UsiNG THE BROWSE BANNER 26 USING SEARCH TO FIND A PROGRAM 27 FiNDING A PROGRAM BY ITS THEME 28 USING PICTU
16. as much as 200 feet If itis a Legacy system it should not be more than 100 feet Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work do the Check Switch test as directed by a DISH Customer Service Representative If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked If not contact your installer to re aim the satellite dish If you have not authorized this receiver call the DISH Customer Service Center at 1 800 333 DISH 3474 for help You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at a times Remember that the program providers specify which programs are blacked out for which viewers not DISH You must buy a channel before you can tune to a program on that channel Call DISH Customer Service at 1 800 333 DISH 3474 to b
17. based on its ratings or on a channel by channel basis When you have locked your receiver e f you try to access a locked item or open the Locks menu your receiver displays a message on the screen prompting you to enter the password e Your receiver allows you three attempts to enter the correct password If you fail to enter the correct password your receiver does not allow you to try again for several minutes e f you enter the correct password then you can access the locked item or open the Locks menu e f you exit a locked item or close the Locks menu then you must re enter the pass word to access the item e f you want to enable the TV1 Out on the Modulator Setup screen see page 76 you must enter the password to continue Locks for programming on the TV1 outputs for the nearby TV are set using the TV1 menus Locks for programming for the TV2 outputs to remote TVs are set using the TV2 menus Locks set for TV1 programming are separate from locks set for TV2 programming The information in this chapter applies to locks set by either TV1 or TV2 menus When you unlock programming delivered by the CH 21 69 Our to your in home coaxial cabling system you are allowing all TVs connected to your in home coaxial system to have access to this programming In this case you must rely on the V Chip technology and settings in the individual TVs to prevent viewing of unwanted or inappropriate programming Consult your TV user guides f
18. channel is currently set to locked 5 Then select Done Make sure the receiver itself is locked as described on page 41 Chapter 6 Locking or Unlocking Pay Per View Channels LOCKING OR UNLOCKING PAY PER VIEW CHANNELS This locks all Pay Per View channels This type of lock keeps anyone from viewing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD You also can lock individual Pay Per View or On Demand channels by using channel locks 1 MENU 3 port 3 4 Enter password Lock PPV l6 if requested Select Lock Yes Press MENU or Unlock Confirm you PPV and select Locks want to lock or unlock the channels by selecting Yes Press the MENU button and select parental control Locks 5 If the receiver is locked enter the password using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select Lock PPV or Unlock PPV Then select Yes Make sure the receiver itself is locked as described on page 41 HIDING ADULT CONTENT OR LOCKED CHANNELS A c N When you hide adult channels or locked channels you prevent the Program Guide Themes lists and the Browse Banner from displaying adult channels It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD 1 CED 3 Enter password Hide Adult 7 4 E if requested or ves oe Hide Locked 8 Confirm you Select
19. chapters What you ll find in this chapter SATELLITE RECEIVER OVERVIEW DUAL AND SiNGLE MODES REMOTE CONTROLS SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL UsiNG THE ON SCREEN MENUS UsiNG TEXT FIELDS Chapter 2 Satellite Receiver Overview SATELLITE RECEIVER OVERVIEW This section gives you an overview of your DISH satellite TV receiver system Satellite Receiver This dual satellite tuner receiver can view standard definition SD and high definition HD programming from DISH on two TVs or with an attached over the air antenna view over the air digital HD broadcasts on the nearby HDTV e Nearby TV TV1 Connect to an HDTV to view SD and HD DISH programming and with an antenna over the air digital HD broadcasts Programming from the receiver is delivered to the nearby TV using standard audio composite video cables e Remote TV s TV2 Connect to an SDTV to view SD and down converted HD broadcasts Programming from the receiver is usually delivered to the remote TV s using existing in home coaxial cable Remote Controls Two remote controls come with your receiver e Remote Control 1 An Infrared IR remote to control programming for the nearby TV TV1 This remote control is labeled with a green number 1 which matches similar markings on the receiver output connections and on screen menus for the nearby TV e Remote Control 2 An Ultra High Frequency Pro UHF Pro remote to control pro
20. code 2 _ 3 4 l Phone Type Outside Line O Touch Tone pu No Prefix 5 Rotary Phone i NPrefix Code Pl Prefix 6 Select phone Select either of C Done Jj type No Prefix or If your phone Prefix Code system needs Select Done a prefix code for an outside line Phone System 4 enter it under Prefix Press MENU and select System Setup then Installation then Phone System 1 Press MENU then select System Setup Installation and then Phone System Select the Touch Tone or the Rotary Phone option in the Phone Type list Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list Note Usually you need a telephone number prefix only for business installations For most residential installations all you need to do is set the telephone system type The default setting of No Prefix will allow correct dialing If this is the case select the Save option to save the above setting and stop here If you do need to set a prefix then instead of selecting the Save option go on to step 5 If you selected No Prefix select Done If you selected Prefix Code the receiver highlights the box where you must enter the exact sequence used when dialing an outside line 6 Select Done CONNECTING TO A BROADBAND NETWORK If you have broadband high speed Internet access at home you can connect your receiver to your home network You can use this connection to order Pay Per View movies using your remote control
21. dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately What the Warranty Does Not Cover e his warranty does not cover installation of the system If applicable such installation will be warranted under a separate installation agreement e This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction e This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance e This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipment was not packed and shipped in the manner prescribed nor equipment purchased serviced or operated outside the continental United States of America Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED O
22. each for example Channel 60 for TV1 and Channel 64 for TV2 TV1 Channel TV2Channel Air Cable Set all of your remote TV s to the channel mode air or cable taht you wrote in step 5 Tune all of your remote TV s to the channel s you wrote in step 5 This is the channel you will use to receive your satellite programming Connect CH 21 69 Our on the receiver to your existing wall cable outlet using a coaxial cable Note If you do not have an existing in home cabling system then you will need to run coaxial cable to each TV in other rooms This type of installation can be difficult so you may want to contact a professional to perform this installation Place the yellow sticker on the CH 21 69 Our cable near where the cable attaches to the receiver The stickers are located inside the front cover of this guide Turn on the nearby TV the TV that gets programming from TV1 output Make sure that the receiver s green TV1 indicator is on Press MENU Select System Setup Installation and then Modulator Setup With the Modulator Setup screen displayed on the nearby TV use Remote Control 1 to do the following a Under TV2 Out or TV1 Out select either Air air channel numbers or Cable for cable channel numbers based on what you wrote down in step 5 D Under TV2 Out or TV1 Out use the UP and DOWN ARROWS to change the modulator channel to the one you wrote in step 5 C Select Done Note For TV1 Our if you
23. gramming at a remote TV TV2 This remote control is labeled with a blue number 2 which matches similar markings on the receiver output connections and on screen menus for the remote TV Be sure to set up the remote control to operate the receiver see page 58 DUAL AND SINGLE MODES Your satellite receiver includes two modes of operation Dual and Single These modes increase your entertainment options because you ll be able to choose how you watch your favorite programs Dual Mode While in Dual Mode you can use this dual satellite tuner receiver to watch different programming in separate TV locations e Nearby TV Programming from the receiver is delivered to a nearby TV using standard audio composite video cables and is controlled using Remote Control 1 The nearby TV is also referred to as TV1 Satellite Receiver Dual and Single Modes e Remote TV Programming from the receiver is delivered to a TV located in another room using existing in home coaxial cable and is controlled using Remote Control 2 The video displayed on the remote TV is always in standard definition SD High def inition satellite programming for example on channels that display the HD markings can be viewed on the remote TV however such programs are down converted for viewing on the remote TV Receiver Remote Control 1 IR Nearby TV Remote Control 2 Remote TV UHF Pro D 7 You can tell your receiver is in
24. in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked If not then consult with your DISH installer to re aim the satellite dish Turn the receiver off Doing this allows the receiver to download new software via the satellite signal The download may take several minutes do not disturb or unplug the receiver during this time When the download is done you will be able to use it to order Pay Per View programs If your setup includes a multi dish switch you must run the Check Switch test as directed by a DISH Customer Service Representative or other DISH instructions Make sure that you have selected the option for the correct satellite orbital position on the Point Dish screen Make sure that the cable s for the satellite you have selected are connected to the LNBF that receives signals from that satellite Re aim the satellite dish at the right satellite It is very important for the receiver to get the latest operating software so let the receiver do so The download may take several minutes Do not disturb or unplug the receiver during this time Reference Message Numbers Number Possible Reason What to Do e The receiver give
25. it on or near your remote TV s The stickers are inside the front cover of this guide Confirm Remote Control 2 or Remote Control 1 with a Green UHF Pro key sold separately controls the receiver See page 59 for instructions Program the RECOVER function for Remote Control 2 or Remote Control 1 with a Green UHF Pro key as sold separately to the channel you selected in step 5 See page 71 for instructions Connections and Setup Connecting to Your DISH Antenna CONNECTING TO YOUR DISH ANTENNA 1009 m 3 G usum 12 C 67 cc I X ES Select Check EE i en TESES D e Press MENU n one a9 93 Select System Setup If okay Connect receiver then Installation then select Done to dish system Point Dish Signal Strength _ Check then select Screen installation Done again 1 Before you can begin connecting your receiver to your dish antenna you must first complete the preceding sections to connecting your TVs to the receiver 2 Connect two RG 6 coaxial cables between the SATELLITE IN 1 and SATELLITE IN 2 ports on the receiver s back panel to two available ports on either the switch DISH Pro Plus Separator or LNBF in your existing system Note If you are installing your receiver into a system with DISH Pro or DISH Pro Plus LNBFs and or switches you can have as much as 200 feet of cable between the LNBF and the receiver However you must use only RG 6 coaxial cables rated up t
26. list Select Delete or Select Done Clear List Press MENU and select System Setup then Caller ID History CHANGING LANGUAGES You may be able to change the language of some programs Some programs such as movies indicate at the beginning whether an alternate language or descriptive video is available An alternate language applies only to the audio part of a program and does not change the language used in the menu screens displayed by the receiver Descriptive video not included on all channels and programs is a feature for the visually impaired that describes what is happening during a TV program ut CP reference Alternate Audio Press MENU and select Preferences then Alternate Audio Cushite S elect preferred Select Done language Receiver Customization Using Closed Captioning USING CLOSED CAPTIONING The receiver has many options for Closed Captioning CC which allow you to change the feature to suit your needs Use the following questions and table to determine if CC is available at your TV location 1 Are you watching SD or HD programming 2 Are you in Single or Dual Mode Refer to page 13 for information on switching modes 3 Are you watching TV1 or TV2 output ius du Type EE s EN Mode Dual Mode SD Programming _ Programming TV1 Visc available throlghthe receiver available through the receiver TV1 V1 OG available througnithetecewean available through the receiver TV2 CC avail
27. local channel setup menus provide a signal strength bar to help you aim an over the air TV antenna for the strongest possible signal USING TROUBLESHOOTING TOOLS Your receiver and remote control have troubleshooting tools that a DISH Customer Service Representative may ask you to use if you should ever run into problems while using your equipment Even though these tools are quite helpful it is recommended that you only use them when directed to by a the DISH Customer Service Representative Resetting Your Receiver A DISH Customer Service Representative will instruct you when to reset the receiver Press the red RESET button on the front panel of the receiver 2 Thereceiver s front panel lights will blink and the receiver will restart The receiver may take several minutes to restart reacquire satellite signals complete software downloads and display video again Receiver Diagnostics The DISH Customer Service Representative may ask you to open the Diagnostics screen Remember to have an active phone line connected to your receiver 1 Press MENU select System Setup and then select Diagnostics The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver e Connection Tests for a valid receiver phone connection e Dial Out If No Dial Out Pending is displayed the receiver does not need to have its smartcard records updated e Counters Shows you a list of
28. locked the receiver a message will display asking you to enter your password For some TVs you must run a channel scan so that the TVs will find and display the selected channel from the receiver Run the channel scan on all remote TV s if available oee your TV user s guide for instructions Confirm that you see a picture from the receiver on your remote TV s e If your picture looks good go to step 23 e f your TVs do not have a picture or if it is not as clear as you would like it to be go to the next step You may need to change the cable connection on the splitter that sends the TV signal throughout your house The change that needs to be made is to reconnect the cable coming from the receiver s HOME DISTRIBUTION jack from the output of the splitter to the input of the splitter using the following instructions Chapter 11 Connecting to the Remote TVs TV1 or TV2 17 18 19 20 21 22 23 24 25 The figure below shows an example of what a splitter may look like Your splitter may look a bit different The places where the splitter indicates OUT refers to all TVs connected to your home s coax cabling system The places where the splitter indicates IN refers to where the TV signal for example from your satellite receiver is fed into the splitter 1 Input 4 Output 4 Way Splitter Find where the TV signal is distributed throughout your home It should be near where the cable TV service enters t
29. may contain violence sex adult language or suggestive dialogue D suggestive dialogue usually means talks about sex L coarse or crude language S sexual situations V violence FV fantasy violence children s programming only 4 Select the expanded rating code s if you want to also lock these ratings 5 To unlock a rating code select the code 6 Select Done Make sure the receiver itself is locked as described on page 41 CREATING OR CHANGING CHANNEL LOCKS You can lock any channel including Pay Per View and over the air channels This type of lock keeps anyone from viewing these channels unless they enter the correct password 4 2 3 Select Channels to Lock Out Chemek zm Select Eu 29 Ex et ue Channel um 6 Done m Coe eS us p a S S wor d Lo C ks 1110 FOOD 4 7109 LMN if requested _ Select Done Press MENU Select channel s ou want locked and select Locks y Press the MENU button and select parental control Locks 5 2 Ifthe receiver is locked enter the password using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select Channel Locks Highlight and select each channel that you want to lock or unlock Press the UP or DOWN ARROW buttons to highlight the channel You can also move to each channel number by entering digits using the remote s NUMBER PAD If the checkbox next to the channel contains a checkmark then the
30. not yet ended These features cannot display a time earlier than the present You may have applied a Favorites List other than the list named All Chan You may have set up the Program Guide so that when the receiver is locked the Guide hides adult channels Possible Reason What to Do If you want to add a channel call DISH Customer Service at 1 800 333 DISH 3474 Try displaying the Program Guide again later By that time it may show programs for the time and date you want Contact the program providers for example the channel or network affiliate that broadcast the program for details on past programs You can change the applied Favorites List while using the Program Guide by pressing the remote control Guide button You can choose another custom Favorites List the All Chan list which includes all the channels or the All Sub list which includes all subscribed channels Unlock the receiver for the Program Guide to display adult channels Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason What to Do The receiver front panel Power light is on but the TV image e is black no picture is frozen has break ups has snow shows small squares of various colors The receiver front panel Power light is on and there is a picture on the TV screen but the picture has sparkles or is grainy has a herringbone pattern lacks color or verti
31. number using the NUMBER PAD on the remote control FORMAT System Wizard GEL ES Press amp Hold UsiNG THE PROGRAM QUIDE You can use the Program Guide to see what programs are on to change channels and to set up recordings To access the guide press the GUIDE button on the remote control Active Favorite List Current Date amp Time 12 25 pm Wed 12 03 NHL Hockey N Current Program 6 30 pm 7 00 pm NR Program Information Prog ram Date Thu 12 04 6 30pm 7 00pm 17 30 pm Prog ram Times History s Lost The Early Writings of Travis Peas Law amp Order The Rise of Jenny Alpine Programs NHL Hockey Chicken Racing Squirrelball OM Fun With Leelie e Ared background behind a channel usually means the channel in not included with your current DISH package You can watch it if you upgrade your package Visit the www mydish com website and select Upgrades or call 1 800 333 DISH 3474 e Ayellow background behind a channel is for digital over the air OTA channels See page 98 for instructions to connect an over the air antenna to your DISH receiver e Agreen background behind a channel means that you can use the SELECT button on your remote control to go to or add the channel to your existing DISH package Finding Programs to Watch Using the Program Guide e he Program Guide shows which Favorites List is active If All Chan is active the Program Guide shows all the channels T
32. of the antenna you use the greater its range and the better its reception will be Digital OTA Broadcasts are Still Developing e Broadcasters may still be testing digital signals and their strength and may stop broadcasting without notice vary power output or turn it off e Some broadcasters do not yet have permanent transmitter tower e Broadcasters may choose to multicast which allows them to provide multiple standard definition channels in the same bandwidth used to provide a high definition channel e These factors are outside of the control of DISH Additional Installation Considerations e Follow local and National Electric Code requirements for grounding the antenna e RG 6 coaxial cable is preferred for the ANTENNA IN line If you are diplexing the ANTENNA IN and SATELLITE IN cables RG 6 coaxial cable must be used e You can not use a diplexer to combine the ANTENNA IN and SATELLITE IN cables if using an amplified antenna e f you are using a diplexer to combine the TV 2 CH 21 69 Our of the receiver and the ANTENNA IN you must use a Super Home Node to prevent accidentally broadcasting the TV2 OUTPUT from the antenna See page 49 for more information Connections and Setup Using Troubleshooting Tools If you have questions about over the air channels contact the local broadcasters not DISH Since DISH does not broadcast over the air signals we cannot affect over the air signal quality However your receiver s
33. open the Local Channels menu screen 2 Highlight the Channel field and use the UP and DOWN ARROWS to select a digital over the air channel Make sure you see a green signal strength bar and a Locked indication on the meter 3 Adjust the orientation of your OTA antenna to maximize the signal strength If you cannot get a Locked indication you may need to upgrade reposition or reinstall your OTA antenna Using Local Satellite Channels If you want to receive your loca ITV channels from DISH and want to see the them listed in the receiver s Program Guide by their OTA broadcast number enable the Sat Locals feature Otherwise the local satellite delivered channels will display in the four digit channel range Connections and Setup Connecting an Over the Air Antenna Note Digital over the air channels display in the guide at their broadcast channel numbers regardless of the setting you choose here HD Priority SD Only Q9 HD and SD E ears a Do S elect HD Priority LocalChannels S D Only HD and SD Press MENU and or Disable select S ystem Setup then Local Channels ir i Select a CHAN DISPLAY Daily Schedule 7 Select Done 1 Press the MENU button select System Setup 6 and then Local Channels 9 to open the Local Channels menu screen 2 Select Sat Locals 3 Select the option for HD Priority display the HD version of local channels if available SD Only or Disable leav
34. operating viewing restrictions apply to avoid this problem and associated TV warranty coverage Introduction Introduction to DISH Chapter So you have a DISH receiver and you want to know how it works right Take a look through this guide and you ll quickly learn how to use all of the features This chapter familiarizes you with your DISH satellite TV receiver WELCOME How TO USE THIS GUIDE ABOUT YouR DISH ACCOUNT WATCHING TV Now ADDITIONAL SERVICES ABOUT SATELLITE TV RECEPTION WHY CONNECT TO A PHONE LINE OR BROADBAND MOVING ON SCREEN LOGO Chapter 1 l Welcome WELCOME Thank you for choosing DISH You are about to experience the excitement and convenience of our Direct Broadcast Satellite DBS service which delivers the very best picture and sound quality DISH consistently provides the latest products and satellite delivered services with high performance ease of operation and a wide variety of entertainment options Your new DISH receiver has two built in satellite TV tuners supporting viewing in standard or high definition In addition an over the air OTA tuner is also available After attaching an antenna to the OTA tuner input on your receiver back panel see details on page 98 and any installation instructions that came with your OTA antenna you can watch programs on digital channels received over the air selecting them from the Program Guide much the same way you do with satellite delivered TV
35. our duties and obligations under this Agreement If your Services are disconnected for non payment or any other reason DISH Network may require that you pay and you agree to pay before we reconnect your Services all past due charges a deposit equal to a minimum of one month of service charges and all outstanding balances accrued through the date of such disconnection If your Services are disconnected for non payment or any other reason you will no longer be eligible even if you pay to restart your Service to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been disconnected Unless required by applicable law relat see held segregated from other funds and will not earn or accrue interest Promotional pricing is valid only at the time of installation F Attorneys Fees Collections If we use an attorney or a collection agency to collect any money you owe us or to assert any other right that we may have against you including without limitation any breach of any agreement you may have with DISH Appendix Residential Customer Agreement Network or one of our affiliates you agree to pay the reasonable costs of such collection or other action These costs may include without limitation the costs of a collection agency reasonable A al fees and court costs If you believe you have been billed in error or you would like to make any other requests for a billing statement cred
36. press the remote control Power button to turn the receiver ON the receiver front panel Power light does not light up The remote control may be missing batteries the batteries may be incorrectly placed in the remote or the batteries may be weak or dead You may be using the wrong remote control 1 or 2 for the menus TV1 or TV2 you are trying to operate You may be experiencing interference from objects near your receiver antenna Other lights are too bright Remote control is not operating properly or the batteries are weak or dead The receiver power cord is not plugged into a power outlet or there may be a problem with the power The remote control s may not be set to the address es used by the satellite receiver You may be using the wrong remote control 1 or 2 for the menus TV1 or TV2 you are trying to operate If the receiver is in Single Mode the TV2 indicator will not light What to Do Use the receiver front panel Control Buttons to control the receiver until you find the remote If the remote control is permanently lost or too damaged to use call the DISH Customer Service Center to order a replacement If the batteries are missing or dead insert fresh AAA size batteries If the remote has fresh batteries check whether they are placed according to the label diagram If not remove them and place correctly Make sure you are using Remote Control 1 2 to control TV1 TV2 menus
37. red and white RCA type cables between the receiver Audio Outputs and TV s audio input connections Connections and Setup Connecting to the Nearby TV TV1 YPBPR Connections The YPbPr connections provide high quality video to your HDTV or HD monitor VIDEO Connect receiver l and monitor with Turn monitor Confirm Connect receiver l and monitor with Audio cables andreceiveron sound and YPbPr Component and confirm volume icture connections p 1 Connect between the YPbPr component output jacks on the receiver and the component video inputs on the nearby TV using component video usually red green blue cables 2 Connect audio red and white RCA type cables between the receiver Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor 3 If you do not see a picture then change the resolution setting on the receiver as described on page 88 4 Turn up the volume on your HDTV and confirm that you hear sound If you don t hear any sound then check the RCA type audio connections No Picture on the Nearby TV This section will help you make a picture on the nearby TV in the event that you could not do so in the previous sections 1 Connect RCA type cable connections between the receiver TV1 Out and the nearby TV 2 Make sure the receiver and nearby TV are on 3 Make sure the nearby TV is set to use the RCA type inputs Examine the jack panel of your HDTV on the back or side
38. sound An external decoder is required to enjoy this feature Refer to your decoder user s guide Note Not all programs contain a Dolby Digital sound track The receiver uses an optical port for outputting digital audio The optical output can provide two audio data types Dolby Digital and Linear PCM only Dolby Digital can provide full 5 1 channel sound 2 CED 114 E n s E Preferences 8 S80 pm t NR Dolby Digital PCM OLine 5 O Dolby Digital only RF m O Both E Press MENU and Select from the options Select Done 3 4 select System Setup Digital Audio Connect receiver to an then Dolby Digital external decoder e Dolby Digital Only Select this option if the stereo system or amplifier can decode only Dolby Digital and will not process Linear PCM signals See your amplifier owner s manual for more details on its decoding and see the following table e PCM Only Select this option only if the audio system or amplifier cannot decode Dolby Digital audio signals e Dolby Digital PCM Select this option only if the audio system or amplifier can decode both Dolby Digital and Linear PCM audio signals This is the default output option The audio output is also dependent on what is present in the program that you are watching The table below shows what type of output you will hear Signal Present in Program Optical Output Setting Dolby Digital Both Dolby Digital Only Dolby Digital Dolby Digit
39. strong language and little or no sexual dialogue or situations TV PG Parental Guidance Suggested This program contains material that parents may find unsuitable for younger children Many parents may want to watch it with their younger children The theme itself may call for parental guidance and or the program may contain one or more of the following some suggestive dialogue D infrequent coarse language L some sexual situations S or moderate violence V TV 14 Parents Strongly Cautioned This program contains some material that many parents would find unsuitable for children under 14 years of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue D strong coarse language L intense sexual situations S or intense violence V TV MA Mature Audience Only This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 This program may contain one or more of the following crude indecent language L explicit sexual activity S or graphic violence V continued on next page Parental Controls Creating or Changing Channel Locks Content Labels of TV Ratings TV Parental Guidelines may have one or more letters added to the basic rating to let parents know when a show
40. such Equipment undamaged and in working order normal wear and tear excepted and in accordance with the procedures set forth herein then you are responsible and must pay us certain charges as described in the Package Plan Agreement C Defects and Damages You must notify us immediately of any defect in damage to or accident involving your leased Equipment All maintenance and repair of such Equipment must be performed A us or our designee s DISH Network may charge you for any repairs that are necessitated by any damage to or misuse of such Equipment 6 TRANSFER OF ACCOUNT SERVICES OR EQUIPMENT You may not assign or transfer your Services without our written consent which will not be unreasonably withheld Provided however if you lease E or your account has an outstanding balance then the withholding of consent to assign or transfer your Services shall not be deemed unreasonable 7 LIMITATION OF OUR LIABILITY Appendix Residential Customer Agreement A INTERRUPTIONS AND DELAYS NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM INCLUDING WITHOUT LIMITATION IF SUCH INTERRUPTION DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK S ACCESS TO ALL OR ANY PORTION OF SERVICES THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT ONLOAD A CHANGE IN THE FE
41. the receiver and modem IDs on the DishCOMM Setup screen 1 Access the DishCOMM Setup screen press MENU select System Setup Installation and then DishCOMM Setup 2 Select Scan and wait for the receiver to find compatible DishCOMM equipment Forreceivers you ll see the Receiver ID number from the System Info screen Forreceivers that may not be on your household s network the system asks you if you want to add them to your DishCOMM Network anyway You should add only receivers you know are in your household and on your DISH account Forthe DishCOMM Modem it will be added automatically 3 After all the equipment is added to the DishCOMM Network select Test to test the network or Done to save your changes Refer to tech dishnetwork com for additional information on DishCOMM or HomePlug testing 4 f one DishCOMM compatible receiver has a physical phone line connection then this receiver s modem can be shared with other DishCOMM compatible receivers in the home as follows a Connect a phone line to one receiver D Create the DishCOMM Network see instructions above C Using the receiver that is connected to the phone line go to the Phone System menu MENU System Setup Installation Phone System Ensure that Local is displayed under Connection Mode d On the other receivers access the Phone System menu and ensure that Remote is displayed under Connection Mode Chapter 11 Connecting an Over t
42. this appliance to rain or moisture Important Software Notice As with all software controlled products unexpected behavior could arise if the user tries to perform operations in a non routine manner This product like almost any other high tech product is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROL WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES EchoStar endeavors to improve such conditions and will periodically download improvements In compliance with the terms of the GNU Public License GPL EchoStar is making some source code available to the public to download from www echostar com Equipment and Software Covered by this User s Guide This User Guide covers the ViP222 receiver and software model ViP222 This Guide may cover other devices not listed here Copyright Notice Copyright 2012 EchoStar Technologies L L C Englewood Colorado 80112 All rights reserved The information in this User Guide may change without notice We may issue revisions to tell you about such changes Please send comments or questions about this User Guide to Technical Publications EchoStar Technologies Corporation 100 Inverness Terrace East Englewood Colorado 80112 Part Number 194938 Printed in the United States of America DISH Network is a registered trademark of DISH Network L L C For information about DISH Network please visit our website at www dish com We
43. to change the address for Remote Control 1 if needed for example for multiple receivers in a room i 2 L R SYSTEM INFO sar l ke LL 4 5 Press and hold ma e v the SAT Mode Enter a number Press 1 button until all other than the POUND Press Press SELECT Mode buttons one found in SAT Mode RECORD light up step one button will flash on the receiver and note the Remote Address number 1 Press SYSTEM INFO on the receiver s front panel The System Information screen displays on the nearby TV and shows the Remote Address Write down the Secondary Remote Address If changing the address for Remote Control 1 then write down the Primary Remote Address here 2 Press and hold the SAT mode button on your remote control for about three seconds until all of the mode buttons light up and then release the SAT button 3 Use the NUMBER PAD to enter a number between 1 and 28 but not the one you wrote in step 1 Odd numbered TV2 remote addresses use UHF Pro Band A even numbered addresses use UHF Pro Band B If you have two UHF Pro remotes in your house then ensure one uses an odd address and the other an even address If you have more than two DISH remotes then consult the SYSTEM INFO screen for each receiver and ensure that each of the IR UHF Pro remotes in your house uses a unique address 4 Press POUND If you entered the address correctly then SAT will flash three times Write down the number you entered 5 Press RECORD Ma
44. to delete characters crormat Press FORMAT to backspace without deleting characters CW Press 0 to enter a blank space such as between words Press amp Hold Use the RIGHT ARROW to forward space without deleting characters QUESTIONS e Why would I want to put the receiver in Single Mode When the satellite receiver is in Single Mode you can use the PIP functions See page 28 for more information e How can I watch the same program on all of the TVs in my house Put the receiver in Single Mode page 12 and then enable Shared View page 76 TIPS e You can use the Front Panel Locks to prevent the mode from being changed accidentally See page 47 for instructions e he only way to turn off the TV2 outputs is by pressing POWER on Remote Control 2 e n Dual Mode Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s e f you would like to put the receiver in a remote location such as a closet or cabinet be sure to get a replacement remote control that uses UHF Pro signals to control TV1 Please call your DISH retailer or visit the www mydish com website select Upgrades and then Remotes amp Accessories e To use Remote Control 2 be sure to attach the Remote Control Antenna to the input jack on your receiver back panel See page 15 for details e On Remote Control 2 press the FORMAT button to change the aspect rati
45. to show you ve set the remote to AUX mode Make sure to keep the remote in AUX mode to use the following buttons To use the features described in this section make sure you are in AUX mode by pressing the AUX Mode button Press this button for Power AUX Mode Turns the tuner amplifier on and off Select Arrows Button Channel up down with the Arrow buttons Change tuner amplifier inputs with the Select button Volume amp Mute Buttons Control tuner amplifier volume Remote Controls Controlling Other Components Switching Between TV and AUX Volume Adjustment When the remote control is setup to operate your TV the VOLUME and MUTE buttons adjust your TV volume If you prefer the volume and mute functions of the remote to adjust the volume of a remote controllable audio receiver or amplifier instead of the TV this capability can be set up using the AUX mode of the remote control To set the remote to control the AUX device s volume steps 1 5 set up the remote and steps 6 7 make sure the remote functions correctly EJ 4 5 Press the plus Press side of VOLUME ZERO Fress POUND 6 7 w POUND AUX button Press Test to make Press and hold the will flash 3 times SAT Mode sure volume AUX Mode button for works on device four seconds button will flash To set the remote back to control the TV volume steps 1 5 set up the remote and steps 6 7 make sure the remote functions correctly
46. you buy Choose another list to apply or add at least one channel to the empty list Unlock the receiver for the list to show adult channels Reference Troubleshooting Tables Timers What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked You try to set up an event timer and the receiver displays a message noting that the program is a Pay Per View event You try to set up an event timer but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier You set up an event timer but the receiver does not tune to the channel of the program or does not record the program You set up an event timer for a program that is repeated such as a regularly scheduled program but the timer does not operate for a showing of the program You set up an event timer but the timer does not operate at all You stop the operation of an event timer for one showing of a program that is repeated such as a regularly scheduled program but the timer operates for the next showing You edit an automatic event timer The timer does not start or does not end according to the program for which you set the timer You try to set up a manual event timer The receiver displays an Error message The receiver does not display the program name for a manual event timer You mu
47. your VCR turned on and a tape inserted when using this type of timer e Auto Turn on for the event e Reminder Turn on at the scheduled time After a specified period of time if you do nothing the receiver will turn itself back OFF e Ext Records the event on an external recording device ERD connected to a USB port Enabling ERD You can record your favorites shows on an external recording device such as a PocketDISH or ARCHOS Gen 5 device by using the ERD feature Make sure the feature is enabled as follows MENU Thursday January 20 ff Select Select jme ERD Setup Enable Recordings S to External Device Select OK SEa Installation Whe Press MENU and select System Setup then Installation and select VCR Setup Chapter 8 Using the Timers List Special Considerations When Using Timers e For Locked Programs You must enter the receiver password before you can create an automatic timer It is possible to create a manual timer for a locked program without entering the password However if you do this when the timer starts the receiver may display only an error message or password entry screen e For Pay Per View Programs You must order a Pay Per View program or event on your receiver when you create a timer for it e For Blacked Out Programs lf you set a timer for a program that is blacked out in your area when the timer starts the receiver may display only an
48. your receiver s back panel can be used to receive and view programming on the nearby TV from an over the air TV antenna or cable service Connect a VHF UHF over the air antenna to the SVSB TV ANTENNA CABLE IN jack Peel off the black sticker and affix it to the cable close to where it connects to the back of the receiver The stickers are inside the front cover of this guide The remote TV s can view over the air channels only when the receiver is in Single Mode For remote TV s s receiving programming from CH 21 69 OUT the over the air antenna needs to be connected to your TV distribution equipment When adding this connection the FCC requires that your install appropriate equipment between the over the air antenna cable and the satellite TV receiver to prevent you from accidentally retransmitting DISH programming see FCC Compliance in the Appendix TV distribution equipment devices include coax panels amplifiers or super home nodes and are available through many companies See www dishnetwork com for a list of approved equipment Connections and Setup Connecting an Over the Air Antenna e You can add local over the air channels and assign them network affiliations Once you have done this you can access the channels via the Program Guide or the Browse Banner in much the same way as you would satellite channels Note The type of antenna required depends on the channels used by and the locations of the local broadcasters for your ar
49. 4 UHF Attenuator 61 UHF Pro 14 Using the Recover Button 69 Remote Control 1 Green 3 10 Remote Control 2 Blue 3 10 58 Recover Button 69 Removing the Recover Button Channel Programming 70 Using the Recover Button 69 Remote Controls 14 Remote TV 3 10 11 12 14 Remote TVs TV1 TV2 87 Removing the Recover Button Channel Programming 70 Resetting to Factory Defaults 80 Resetting Your Receiver 100 Reviewing Pay Per View Purchases 34 S Satellite TV Reception 6 Scanning for Over the Air Antennas 96 ocheduling Receiver Updates 81 oearch 29 Second Satellite Receiver 67 Selecting Menu Options 20 Shared View 74 oingle and Dual Modes 13 oingle Mode 11 12 Picture In Picture 30 Shared View 74 Solar Interference 7 opecial Considerations When Using Timers 54 Standby Inactivity 81 Switching Between TV and Device Volume Adjustment 67 T Themes 30 Timers and Recordings 52 53 Deleting a Timer 56 Setting Up an Automatic Timer 54 Special Considerations When Using Timers 54 Timer Frequency 52 Timer Options 52 Timer Types 52 Timers List 52 Timers List 52 54 Transmit Channel Numbers 98 Troubleshooting 104 Caller ID 113 Changing Channels 107 Changing Languages 113 Favorites Lists 111 Hearing a Program 113 Menus 115 Message Numbers 105 Parental Controls 114 Pay Per View 115 Phone Line 114 Program Guide and Browse Banner 109 Remote Control 108 Timers 112 Watching a Program 110 Troubleshooting Tools 100 Diagnost
50. 63 or the Setting Up Using Device Codes Scan procedure described on page 64 After you have programmed your DISH remote to control your other devices in TV DVD and or AUX modes you may find that not all of the commands used by the devices original remote controls function as you expect The learning function of your DISH remote control can support these commands See the instructions on page 66 Chapter 9 Controlling Other Components Remote Control Modes Use the remote control mode buttons SAT satellite receiver TV for a TV DVD fora DVD player or VCR and AUX auxiliary for a second TV DVD VCR radio tuner audio amplifier or a second DISH satellite receiver to set the remote control to the right mode for the device To change the mode press the button for the device you want the remote to control The mode button lights for two seconds to show you ve set the remote to that device mode If the mode button you want does not light but the SAT mode button does your remote control may be set to operate in Limited Mode see the following section Limited Mode You can program your remote control in Limited Mode to keep from accidentally changing the channel on your TV or VCR When you use the remote to control your TV in Limited Mode you will only be able to use the POWER MUTE and VOLUME buttons Also when you use the remote to control your VCR using the button for DVD and or AUX devices in Limited Mode you will
51. ALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT YOU MUST NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT 1 THE DISH NETWORK SERVICE A Services Defined Services shall mean all video audio data interactive and other programming services and all other services that are currently available from DISH Network whether subscription pay per view or otherwise and that we may provide to customers in the future B Minimum Programming Levels If your applicable Package Plan Agreement specifies required minimum programming you must subscribe to such SARI y eR Otherwise you must subscribe to one or more of the following programming packages Welcome Pack Latino Welcome DISH America or a higher version of such packages a qualifying International Pase plus one of the following International Basic Package Chinese Basic Package or a previously listed package We may change such minimum programming requirements at any time For select customers based on when activation of service occurred an International Service Access Fee as detailed in Exhibit 1 may apply If you subscribe to Racetrack TV but do not subscribe to applicable minimum programming a Service Access Fee as detailed in Exhibit 1 may appply C Progra
52. ATURES AVAILABLE WITH YOUR EQUIPMENT ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE SATELLITE OR UPLINK FAILURE ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL B ALTERATIONS TO EQUIPMENT NONE OF DISH NETWORK ECHOSTAR OR OUR THIRD PARTY BILLING AGENTS OR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT INCLUDING VIA A RECEIVER O REMOVING OR DISABLING FEATURES SUCH AS THE ABILITY TO ACCESS THE INTERNET C LOSS OF RECORDED MATERIAL NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING INCLUDING WITHOUT LIMITATION ANY LOSS OR PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT D NO WARRANTIES EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED E CONTENT RESTRICTIONS IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING
53. Control 1 and Remote Control 2 for your satellite receiver can control what is displayed on all TVs connected to the system This feature is available only in Single Mode Z Ec t 3 Disable View 4 omes A i System Setup 6 Q gt Done Shared View 2 Select Enable Select Done Make sure Press MENU select pa ne h System Setup then or Disable View Single Mode select Shared View Note 1 Make sure you are using Remote Control 1 and TV1 because you cannot enable or disable this feature using Remote Control 2 Note 2 If you do not want to display programming on any other TV besides TV1 and you do not want Remote Control 2 to control the receiver then select Disable View After you select Done TV2 will show a message on screen that says Shared View is currently disabled MODULATOR SETUP If you have both TV1 and TV2 connected to the receiver with coaxial cables see page 90 you can decide which channel you d like to use to view programming from DISH If you have the system locked then you ll have to enter the password to enable TV1 s Modulator output on this screen Important Make sure your TV can tune to the channel you pick before you change the setting on this screen Set the channel and mode for TV1 and TV2 If the system is locked you ll be prompted to enter your password t Il Connection AL J Set the channel and mode for TV1 if you use au s coaxial conne
54. Dual Mode because the Mode front panel indicator will light and the menu and other screens on both TVs will display Dual Mode as shown below MODE O EH TUE 3 19 EL TUE 3 19 6 25 pm 6 25 pm Q Dual Mode Dual Mode Chapter 2 Dual and Single Modes Single Mode Single Mode provides the unique features of your dual tuner receiver like Picture in Picture PIP to all connected TVs Remote Control 1 28 IR Nearby TV Remote Control 2 Remote TV UHF Pro e o o e Single Mode delivers the same programming to all of the TVs connected to the satellite receiver and allows control by either remote control The format of the programming shown on the remote TV s is standard definition SD high definition HD is shown only on a compatible nearby TV High definition programming for example on channels displaying the HD markings can be viewed at either TV location however such programs are down converted for viewing on the remote TV You can tell you are in Single Mode because the mode indicator on the front panel will light and the menus and other screens on all connected TVs will display Single Mode as shown below MODE AT TUE 3 19 Cy 6 25 pm gj Single Mode Satellite Receiver Remote Controls Switching Between Dual and Single Mode Put your DISH receiver in Single or Dual Mode by pressing the front panel MODE button Keep the following items in mind when switching the satellite TV receive
55. Hide want to hide or Press MENU or Show Adult show the channels and select Locks or select by selecting Yes Hide or Show Locked Press the MENU button and select parental control Locks 5 If the receiver is locked enter the password using the NUMBER PAD Then select OK Select Hide Adult or Show Adult oelect Yes Make sure the receiver itself is locked as described on page 41 Parental Controls Locking or Unlocking the Front Panel LOCKING OR UNLOCKING THE FRONT PANEL This lock keeps anyone from using the receiver s front panel controls unless they enter the correct password but it does not lock any remote control buttons This option is only available on the TV1 output menus M Lock Front Panel Buttons Front Panel Lock 4 E EE TE ET Select Front Panel o Ye Enter password if requested Lock or Unlock Select Yes to lock Press MENU or unlock your receiver and select Locks Gaia 1 Press the MENU button and select parental control Locks 5 2 If the receiver is locked enter the password using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select Front Panel Lock Unlock to lock or unlock the front panel Select Yes To activate the Front Panel Lock lock the receiver as described on page 41 ES e lf the receiver displays a message prompting you to enter a password then the receiver
56. MERS LIST SETTING UP AN AUTOMATIC TIMER e SETTING UP A MANUAL TIMER e DELETING A TIMER Chapter 8 Timers TIMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future For most VCR timers you select a specific program on a specific channel and tell the satellite receiver how often you want to record that program Be sure to set up the receiver to control your VCR if the VCR is at the remote TV location see page 96 Timer Types There are three types of timers e VCR Records an event on a previously inserted tape for later viewing Make sure you have your VCR connected and turned on when using this type of timer Also be sure the timer is set up on TV1 so that the receiver can tell your VCR via an IR signal to start stop recording e Auto Tune Automatically changes the channel for live viewing of the program or event e Reminder Creates an on screen reminder when the program or event is about to air e ERD Records an event to an externally connected recording device such as an ARCHOS Gen 5 device See page 53 for instructions on how to enable this feature Timer Frequency Deciding how often you want to watch a program will help you make the best choice e Once Records a program one time only good for movies sporting events PPV etc e Weekly Records a program once a week at that time on that channel Good for series e Daily Records
57. POSITION SWAP PIP DVD VCR Power amp TV Power Top button turns the DVD player VCR on off Bottom button turns the TV on off Arrows Select Buttons Channel up down on your VCR navigate through DVD or VCR menus and select desired option Pause Pause a DVD or videotape FWD Forward a DVD or videotape Play Play a DVD or videotape Number Buttons Enter a desired channel number on your VCR or navigate through DVD or VCR menus Satellite Receiver Satellite Receiver Front Panel SATELLITE RECEIVER FRONT PANEL i Mode Dual and Single Switches System Info Mode Indicators TV1 and TV2 receiver Displays the Smart Card Door Left light indicates Power Lights Power between System Slot for a future single mode right Lights indicate Turns receiver Single and Information smart card indicates dual mode power is on power on off DualMode Screen A dish a MENU ViP222 ny Ae Vr E 1 E 3 Infrared Arrows Select Menu Info Sensor Blaster Change channels Selects Displays Displays Receives IR Signals up down and move menu the Main program from your remote and around in on screen items Menu information sends IR signals to menus and guides screen other components Note Your receiver may look slightly different than the unit shown above SATELLITE RECEIVER BACK PANEL Audio Video Output TV1 TV2 USB High quality Port standard Digital Audio Phone Antenna CATV Connect to definition Output Jack Input Pock
58. R IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S LIABILITY IF ANY EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANT Y ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 894 9131 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the System Info menu to find these numbers 2 A Customer Service Representative will assist you Appendix 3 If the Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Auth
59. RE IN PICTURE 28 4 Pay Per View ORDERING A PAY PER VIEW PROGRAM 32 REVIEWING PAY PER VIEW PURCHASES 32 5 Favorites Lists WHAT ARE FAVORITES LISTS 36 CREATING OR CHANGING FAVORITES LISTS 37 NAMING FAVORITES LISTS 37 USING FAVORITES LISTS 37 6 Parental Controls WHAT ARE PARENTAL CONTROLS LOCKS 40 CREATING OR CHANGING A PASSWORD 41 LOCKING AND UNLOCKING YOUR RECEIVER 41 CREATING OR CHANGING RATINGS Locks 42 CREATING OR CHANGING CHANNEL Locks 45 LOCKING OR UNLOCKING PAY PER VIEW CHANNELS 46 HIDING ADULT CONTENT OR LOCKED CHANNELS 46 LOCKING OR UNLOCKING THE FRONT PANEL 47 Table of Contents 7 Interactive TV DISHHOME INTERACTIVE TV 50 CUSTOMER SUPPORT 50 8 Timers TIMERS 52 USING THE TIMERS LIST 54 SETTING UP AN AUTOMATIC TIMER 54 SETTING UP A MANUAL TIMER 55 DELETING A TIMER 56 OVERLAPPING TIMERS 56 9 Remote Control Setup IMPROVING RECEIVER CONTROL 58 CONTROLLING OTHER COMPONENTS 61 THE RECOVER BUTTON 70 SENDING DiscRETE POWER ON AND Orr 72 10 Receiver Customization USING SHARED VIEW 76 MODULATOR SETUP 76 UsiNG CALLER ID 77 CHANGING LANGUAGES 78 USING CLOSED CAPTIONING 79 UsiNG DOLBY DIGITAL AUDIO OUTPUT 80 CHANGING THE PROGRAM GUIDE ORDER 81 CHANGING THE GUIDE DISPLAY 81 RESETTING TO FACTORY DEFAULTS 82 SCHEDULING RECEIVER UPDATES 82 INACTIVITY STANDBY 83 Table of Contents 11 Connections and Setup CONNECTING TO THE NEARBY TV TV1 86 CONNECTING TO THE REMOTE TVs TV1 oR TV2 89
60. TV 1 for VCR or 2 for a tuner or amplifier Then press the STAR button Press the remote s POWER button Press the UP ARROW slowly and repeatedly until your device turns off You can press the DOWN ARROW to go back and repeat the last code tested When a code turns of your device go to Step 6 Press the remote s POUND button Turn the device back on and try some other buttons to make sure that they work also If necessary then repeat this procedure until you ve tried all available codes listed for your device Stop when you have found the best code for your device Press Press amp hold POWER ENEES8 5 D oe eae Press UP or Press i Turn device back on POUND i bud and test to make RM sure code works Additional Information Use the device s front panel buttons or its original remote control For example for a TV hold the TV mode button until all of the other device mode buttons light When you let go of it the TV mode button will start flashing This step is for specifying the type of device that will be programmed in AUX mode If you re not programming a device in AUX mode skip to step 4 This puts your remote control in code scan mode As you press the UP or DOWN ARROW the remote tries each code in the memory to see if it can turn off your device When your device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when
61. a 91 DISH Account Your 4 DishHOME 6 Dolby Surround Sound 78 Dual Mode 11 F Factory Defaults 80 Favorites Lists 13 38 111 Finding a Program to Watch 5 Front Panel 19 47 H HDMI Digital Audio Video Connections 84 Hiding Adult Content 46 Highlighting Options in a Menu 20 Improving Receiver Control 58 Adjusting the Remote Antenna 60 Changing Remote Control 2 Address 58 Inactivity Standby 81 K Keyboard Virtual On Screen 22 L Languages Changing 76 Limited Mode 62 List of Choices in Menus 21 Locking Pay Per View Channels 45 Locking the Front Panel 47 Locks Parental Controls Channel Locks 45 Creating or Changing a Password 43 Hiding Adult Content 46 Locking and Unlocking the Front Panel 47 Locking and Unlocking Your Receiver 43 Locking and Unlocking Pay Per View Channels 45 Ratings Locks 44 Locks Parental Controls 42 Low Battery Warning 15 M Manual Timer 55 Menus 20 Canceling a Procedure 21 Highlighting Options 20 List of Choices 21 Opening and Closing 20 Selecting Options on 20 Troubleshooting 115 Using the Receiver s 20 Message Numbers 105 Mode Light 11 12 Modes Dual 11 Single 11 12 Switching Between 13 N Naming Favorites Lists 39 Nearby TV 3 10 11 14 Connecting 84 HDMI Digital Audio Video Connections 84 No Picture on TV1 85 Setting Up to Display in HD 86 YPbPr Connections 85 No Picture on the Nearby TV 85 O Opening Menus 20 Ordering Your Program Packages 4 Over the A
62. a program once a day every day at that time on that channel e Monday Friday Records a program once a day Monday through Friday at the selected time on that channel Good for daytime and late night programming such as talk shows Timers List Use the Timers List as described on page 54 to e View the general list of event timers e Create a new manual timer e Edit an existing timer Timers Timers When a Timer Starts a Recording For two minutes before an event timer starts a recording the receiver may 1 41 display a digital countdown on the TV screen This symbol disappears when the program starts While the symbol is displayed you may do one of the following e Press the CANCEL button on the remote control to clear the symbol from the TV screen This does not affect the timer which starts at the specified time e Press the INFO or SELECT button to see more information about the timer When viewing this information you have the following choices Select OK to continue with the timer Select Stop Timer to stop this timer Note Pressing the INFO button about an event timer only works the first time Subsequently pressing INFO results in the current program s information being displayed in the normal way When the Receiver is Off If the receiver is off no green front panel lights when a timer is scheduled the receiver will e VCR Turn on to record the event on TV1 Make sure you have
63. a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture as some material might not be suited for them A PG 13 motion picture may go beyond the PG rating in theme violence nudity sensuality language adult activities or other elements but does not reach the restricted R category The theme of the motion picture by itself will not result in a rating greater than PG 13 although depictions of activities related to a mature theme may result in a restricted rating for the motion picture Any drug use will initially require at least a PG 13 rating More than brief nudity will require at least a PG 13 rating but such nudity in a PG 13 rated motion picture generally will not be sexually oriented There may be depictions of violence in a PG 13 movie but of the harsher sexually derived words though only as an expletive initally requires at least a PG 13 rating More than one such expletive requires an R rating as must even one of those words used in a sexual context The Rating Board nevertheless may rate such a motion picture PG 13 if based on a special vote by a two thirds majority the Raters feel that most American parents would believe that a PG 13 rating is appropriate because of the context or manner in which the words are used or because the use of those words in the motion picture is inconspicuous R Restricted Children Under 17 Require Accompanying Parent or Adult Gu
64. able through the receiver TV2 CC must be enabled on the TV HD Programming TV1 CC available through the receiver TV1 CC available through the receiver TV2 CC available through the receiver TV2 CC must be enabled on the TV Note Not all programming contains CC information cx 3 Main Menu E eres at Turn Caption On Off 1 Capt ion Colors CelebrityHomes MN EE EE E_s Cancel Saopmerovem NRO mM ee pe fC Ml 3 3 uUum I Cationing Service Captio Reset CC Defaults Cancel Preferences Select from the list of Press MENU and options select Preferences then Closed Captions Choose the display options that match your preference and then select Done e Caption Font Size Select a comfortable font and size for reading the captions e Caption Colors Sets the background letter and edge colors Choose the color combinations that makes the captioning easy for you to see e Caption Edge Style Sets the edge style of the CC available text e Captioning Service Selects the service that you want to use e Caption Opacity Choose from the following options Provider Transparent see through Translucent semi see through Solid and Flashing e Reset CC Defaults Reset all closed captions settings to their factory default settings Chapter 10 Using Dolby Digital Audio Output UsiNG DOLBY DIGITAL AUDIO OUTPUT Dolby Digital gives you the capability to enjoy programs in surround
65. account Per additional high definition HD receiver In determining the Additional Receiver Fee 10 00 You have more than one 1 receiver on your account Per amount the receiver with additional DVR receiver the highest associated fee shall be deemed activated prior to all other receivers on your account 17 00 14 00 You have more than one 1 receiver on your account Per additional Duo receiver You have more than one 1 receiver on your account Per additional DuoDVR or SlingLoaded receiver 127 Appendix Residential Customer Agreement Type of Fee Description of When Fee Applies Receiver Fees 7 00 You have a Hopper 2000 receiver on your account 7 00 You have a Joey 1 0 receiver on your account Whole Home DVR Service Fee 4 00 You have a Whole Home DVR Hopper 2000 on your account DVR Service Fee 6 00 You purchase or lease a digital video recording receiver and you do not subscribe to a with DVR programming package If you have a HD Duo SlingLoaded DVR receiver on your account a 10 00 fee will also apply Protection Plan 6 00 You participate in the Protection Plan DISH Pause 5 00 You are eligible for and participate in DISH Pause 6 00 You subscribe to Racetrack TV but do not subscribe to applicable required minimum programming Service Access Fee International Service 10 00 Access Fee You do not subscribe to applicable required minimum programmi
66. air channels if an over the air antenna is properly connected to the receiver as described on page 98 and find programs that match keywords that you enter Using the Search Feature SEARCH Press SEARCH Search _ Press Enter search SELECT criteria and select a Search Highlight a program from the results list You can search for events two ways e Select Title to search for the words that appear in the title of a program e Select Info to search for word s that are in the program description or the title Enter the search word s in the Search Criteria Field in one of two ways see page 21 e Use the virtual keyboard e Use the letters that appear with digits on the remote control NUMBER PAD If you select a program that is on now the receiver tunes to that program If you choose a future program the Create Timer screen will display See Chapter 8 Recording Future Programs on page 51 for more information Using Search History After you have searched for programs or other information your receiver keeps a history list In Dual Mode TV1 and TV2 keep separate Search History information In Single Mode only TV1 s Search History is available You can use Search History to find programs without having to type the information again Note Use the Edit or Delete options to modify or remove search keywords 2 3 1 qu Cron 4 uuu z Select Search Press pa THEMES S elect item from th
67. aking a The receiver may havetriedto You do not have to do anything You can always telephone call you hear call DISH Customer Service to use your telephone line because the receiver Clicks send Pay Per View purchase automatically hangs up if it finds the line is busy information When the receiver found that the telephone was busy it automatically disconnected You pick up the telephone to The receiver was calling DISH Hang up and then pick up the telephone again to make a call but you do not Customer Service to send get a dial tone hear a dial tone Pay Per View information When the receiver found that the telephone was busy it automatically disconnected Your computer or facsimile The receiver was calling DISH He send the FAX or modem transmission FAX machine tries to send a Customer Service to send FAX or modem transmission Pay Per View information but fails When the receiver found that the telephone was busy it automatically disconnected The FAX or modem found that there was no dial tone and cancelled the transmission Your computer or FAX Thereceiver may have tried to Have the sender resend the FAX or modem machine was receiving a FAX call DISH Customer Service to transmission or modem transmission but an send Pay Per View purchase error occurred information during the FAX or modem call When the receiver found that the telephone was busy it automatically disconnected This generated click
68. al PCM Only PCM downmix PCM Dolby Digital PCM Dolby Digital Dolby Digital Note When both audio signals are present in the program the receiver always defaults to using Dolby Digital output unless you have selected PCM Only in the Audio Output menu e Line Mode When you use this setting in comparison to RF Mode the dynamic range is wider which makes the music and loud noises louder but voices quieter e RF Mode When you use this setting in comparison with Line Mode the dynamic range is narrower which makes music and loud noises quieter but voices louder Receiver Customization Changing the Program Guide Order CHANGING THE PROGRAM GUIDE ORDER You can set up the Program Guide to list channels in descending order with the highest channel number at the bottom or in ascending order with the highest channel number at the top of the list Note If you do not set ascending channel order then the Program Guide by default lists the channels in descending order Prefere nc a 1 Press MENU and select P references then Channel Order S elect Ascending or Descending Select Done CHANGING THE GUIDE DISPLAY The receiver comes set to display the Program Guide with video in the upper right corner However you can change the way that the Program Guide displays on your screen 2 Standard Partial guide with video DEnhanced Partial guide with video Extended
69. al Audiences A G rated motion picture contains nothing in theme language nudity sex violence or other matters that in the view of the Rating Board would offend parents whose younger children view the motion picture The G rating is not a certificate of approval nor does it signify a children s motion picture Some snippets of language may go beyond polite conversation but they are common everyday expressions No stronger words are present in G rated motion pictures Depictions of violence are minimal No nudity sex scenes or drug use are present in the motion picture Parental Controls Creating or Changing Ratings Locks PG Parental Guidance Suggested Some Material May Not Be Suitable For Children A PG rated motion picture should be investigated by parents before they let their younger children attend The PG rating indicates in the view of the Rating Board that parents may consider some material unsuitable for their children and parents should make that decision The more mature themes in some PG rated motion pictures may call for parental guidance There may be some profanity and some depictions of violence or brief nudity But these elements are not deemed so intense as to require that parents be strongly cautioned beyond the suggestion of parental guidance There is no drug use content in a PG rated motion picture PG 13 Parents Strongly Cautioned Some Material May Be Inappropriate For Children Under 13 A PG 13 rating is
70. and other customer support You may contact us 24 hours a day any day of the year Phone 800 333 DISH 3474 Email care dish com Mail DISH NETWORK CUSTOMER SERVICE CENTER P O BOX 9033 LITTLETON CO 80160 Website dish com For purposes of this Residential Customer Agreement the Agreement and any customer agreement s applicable to the package plan s under which you are receiving Services and or equipment from DISH Network each a Package Plan Agreement you and your refer to you the DISH Network subscriber and ii DISH Network DISH we us or our refer to DISH Network L L C formerly known as EchoStar Satellite L L C or where applicable under the particular circumstances third party billing agents DISH Network is a registered trademark of DISH Network L L C THIS AGREEMENT TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER WE WILL NOTIFY YOU OF ANY CHANGES TO OR REPLACEMENT OF THIS AGREEMENT AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SH
71. antenna straight up tilt the antenna at about a 30 angle Place the remote control antenna outside the entertainment center by using an optional coaxial cable to connect the antenna to the receiver Try reorienting or moving the receiver to some other locations Move any nearby over the air antennas away from the remote control antenna Do not place an over the air antenna on top of your receiver Install a UHF attenuator See nstalling a UHF Attenuator in the following section for details Changing the UHF Frequency Using the A B Switch A c N Your TV2 remote control has a switch to change from sending both IR and UHF signals to sending only IR The switch comes preset to the UHF position which sends both types of signals but if you have a clear line of sight to the satellite receiver you are controlling with this remote for example TV2 is in the same room with TV1 then you can change the setting to the IR position to lessen the likelihood of another UHF Pro remote control s signal interfering with yours This applies to TV2 in Dual User mode To use TV2 s remote instead for TV1 in Single User mode flip the blue 2 key over to the side with the green 1 Carefully remove the battery cover from the back of the TV2 remote control Use a small screwdriver or a paper clip to carefully change the switch setting Place the battery cover back on the remote control Use the SYSTEM INFO button on the receiver s front pa
72. ardian An R rated motion picture in the view of the Rating Board contains some adult material An H rated motion picture may include adult themes adult activity hard language intense or persistent violence sexually oriented nudity drug abuse or other elements so that parents are counseled to take this rating very seriously Children under 17 are not allowed to attend R rated motion pictures unaccompanied by a parent or adult guardian Parents are strongly urged to find out more about R rated motion pictures in determining their suitability for their children Generally it is not appropriate for parents to bring their young children with them to R rated motion pictures NC 17 No One 17 and Under Admitted An NC 17 rated motion picture is one that in the view of the Rating Board most parents would consider patently too adult for their children 17 and under No children will be admitted NC 17 does not mean obscene or pornographic in the common or legal meaning of those words and should not be construed as a negative judgment in any sense The rating simply signals that the content is appropriate only for an adult audience An NC 17 rating can be based on violence sex aberrational behavior drug abuse or any other element that most parents would consider too strong and therefore off limits for viewing by their children NR AO Not Rated Programs created before MPAA rating system have an NR AO rating Also if connection to the sat
73. arranty Receiver 75 00 You need to replace or repair an out of warranty receiver Replacement Fee Service Call Fee 95 00 We send a certified technician to you Appendix Residential Customer Agreement Type of Fee Amount Description of When Fee Applies Programming Change Fee 5 00 You change your programming selection in 30 days or less from the same service being added but not regarding adult programming 20 00 Changes to your programming selection include adult programming Appendix FCC Compliance FCC COMPLIANCE The following text is extracted from Federal Communications Commission FCC regulations as of this Guide s publication date Contact the FCC see following or a library for complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant such as RJ 11 See installation instru
74. as called me in the past Access your Caller ID History by pressing the MENU button selecting System Setup and then Caller ID History e Why is my audio in another language You may have selected an alternate language See the instructions on page 78 to change your preferred language e How can I change the channel order in the Program Guide You can switch from ascending order lowest to highest or descending order highest to lowest by following the instructions on page 81 Connections and Setup Chapter How to Connect Your Satellite System Do you have a handful of cables and a head full of questions In this chapter you ll find out how to connect the satellite system to all kinds of equipment You ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV or VCR e CONNECTING TO THE NEARBY TV TV1 e CONNECTING TO THE REMOTE TVs TV1 OR TV2 e CONNECTING TO YOUR DISH ANTENNA e CONNECTING THE PHONE LINE e CONNECTING TO A BROADBAND NETWORK e CONNECTING A VCR TO THE REMOTE TV e CONNECTING USING DISHCOMM nu e CONNECTING AN OVER THE AIR ANTENNA UsiNG TROUBLESHOOTING TOOLS Chapter 11 Connecting to the Nearby TV TV1 CONNECTING TO THE NEARBY TV TV1 This section describes how to connect receiver TV1 output ports to a nearby TV Select one of the following methods Note If you would like to put the receiver in a remote location closet cabinet etc be sure t
75. but not all of the buttons Appendix e LIMITED WARRANTY e RESIDENTIAL CUSTOMER AGREEMENT e FCC COMPLIANCE Appendix LiMITED WARRANTY This Limited Warranty is a legal document Keep it in a safe place Remember to retain your Bill of Sale for warranty AN service Any items returned without a copy of the Proof of Purchase will be considered out of warranty What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part EchoStar e uen and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as ollows e Labor For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period e Parts For a period of one 1 year from the original date of purchase EchoStar will supply at no charge new or re manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite
76. by Digital soundtrack You may have set the receiver to select an alternate audio language The program may be in a foreign language Use the Start 1 min early option to start any event timer one minute early except for a Pay Per View event Use a manual event timer to start any event timer at the times you set yourself except for a Pay Per View event Check the volume level on the TV or audio device Turn off the mute or turn up the volume as required Check the audio connectors and cables from the receiver to the TV or the sound system Check the TV speakers or the sound system In the Dolby Digital menu select Dolby Digital PCM for the audio output If your decoder amplifier will not accept Linear PCM digital input use the analog connections instead Use the Alternate Audio Language menu to select the language that you prefer Possible Reason What to Do You do not have Caller ID service from your local phone company Your phone line is not connected to the phone jack on the back of the receiver You do not have the Caller ID option enabled Verify that Caller ID is a service provided by your local phone company Verify that you have connected the phone line to the phone jack on the back of the receiver Verify that you have enabled Caller ID page 77 Reference Troubleshooting Tables Telephone for Voice Data FAX What Is Happening Possible Reason What to Do While you are m
77. cal hold wobbles looks washed out or fuzzy The TV set may not be working properly The TV may be connected to the wrong input If the TV and the receiver are working properly there may be interference with the satellite signal You have selected an HD mode your HDTV does not support The TV set may not be working properly If the receiver is connected to the remote TV using the RF or VHF connections there may be a strong local broadcast on the same channel or a channel adjacent to the one to which the TV is tuned Make sure that the TV set is plugged into an electrical outlet Make sure the outlet has electrical power Use the Recover button page 70 Heset your receiver Make sure that the TV is turned on and tuned to the correct input Make sure that the TV brightness and contrast are adjusted correctly Make sure that the TV is connected properly to the receiver Make sure that the TV s text mode and closed captioned features are turned off Check that the system has been installed correctly Make sure that all required coaxial cables are in place and check that all cable connectors are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish sc
78. channels Additionally a host of other functions make your DISH receiver one of the most versatile and exciting devices in home entertainment This satellite receiver lets you decide how you watch TV You can experience audio and video with full digital quality You can create reminders for your favorite programs and not miss any of the action or you can record a program on your VCR to watch later How TO USE THIS GUIDE This section explains how the guide is divided and the conventions used throughout Guide Overview The information in this guide is separated into several chapters to make it easy for you to find exactly what you re looking for e Chapter 1 Introduction gives you a brief overview of DISH and your receiver e Chapter 2 Receiver amp Remote Controls explains the basic features of your system and how to use the remote controls front panel buttons and back panel connections e Chapter 3 Finding Programs to Watch describes how to change channels and look for programs e Chapter 4 Pay Per Programs shows you how to order and watch DISH On Demand and Pay Per View programs e Chapter 5 Favorites Lists explains how to create name and use favorites lists e Chapter 6 Locks explains how to set locks and passwords e Chapter 7 Interactive TV describes how to use the interactive TV features of your satellite TV system e Chapter 8 Timers describes how to set up and use timers and the timers list e Chapter 9 R
79. cking an unlocked receiver a message screen is displayed prompting you to enter a password Enter a password using the remote control NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Confirm the password by re entering it Then select OK All the locks you have set are now in effect for your receiver CREATING OR CHANGING RATINGS LOCKS 1 2 You can lock programs based on the Motion Picture Association of America MPAA ratings system PG PG 13 etc and expanded ratings violence language etc E 2 3 4 6 as 7 mE Dem demone S x Ratings Locks 1 Select locks based upon rating zu aoe B B E E Ratings Expanded Ratings Select Ratings xs mm 7 M Enter APG 13 Language Locks OR Nudity cm ESAE password ONC 17 Sexual Content ONR AO if requested Select Done Press MENU Select criteria for and select Locks the locks Press the MENU button and select parental control Locks 5 If the receiver is locked enter the password using the NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select the option for Ratings Locks Highlight the least restrictive rating that you want to block Press the SELECT button to lock the highlighted rating and all ratings more restrictive than it for example locking the PG 13 rating automatically locks the R NC 17 and NR AO ratings as well MPAA Ratings G Gener
80. conds Point the front of the original device remote to face the small square IR window on the top left hand side of the DISH remote as shown on page 66 On the DISH remote control press the but ton you want to teach On the original device s remote control press and hold the button you want learned e fthe DISH remote learns the command the mode light blinks off and then back on e If the mode light blinks three times or remains lit the DISH remote did not learn the command After a button has learned a command suc cessfully repeat step 6 and step 7 until all commands you want have been learned Controlling Other Components Your selected mode button will blink For example if you want to program TV mode on the DISH remote to control your TV hold the TV button down for three seconds To find and program the device code use the instructions for Setting Up Using Device Code Tables or Setting Up Using Device Codes scan The mode button that you selected in step 3 should remain lit while learning If the light goes out start over the learning process with step 3 Both the DISH remote and the original device s remote control should remain on a flat stable surface for the duration of the learning process Your DISH remote control must learn commands one button at a time You may need to try pressing the button on the Original device s remote several times for the DISH remote to learn the command
81. ction CH 3 4 Receiver Customization Using Caller ID USING CALLER ID Caller ID displays on your TV the names of people and or telephone numbers as they call you if you subscribe to Caller ID from your local phone company To use this feature make sure you have a telephone line connected to the receiver and that the Caller ID feature is supported by your phone provider Caller ID Screens When you receive a call while watching a program you will see a Caller ID pop up screen TUE 3 19 John Doe _ 6 25pm 123 555 2546 m o Incoming Call You can select OK to eliminate the message If you do nothing the message screen will timeout and disappear after 20 seconds If you are using a menu when a call comes in you will see a different Caller ID pop up screen You can select OK to eliminate the message M Incoming Call Setting Up Caller ID Display Use these instructions to enable or disable the on screen display of Caller ID information 2 Select Enable Caller ID or Disable Caller ID Select Done er ID Press MENU and select System Setup then Installation then Caller ID Chapter 10 Changing Languages Using Caller ID History Use the following instructions to view and delete numbers from the Caller ID History list John Smith 303 555 1213 Fred Jones 123 555 8514 Homer Simpson 222 555 1245 6 25 pm V S y Scroll through
82. ctions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENS on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQJHETXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty informa
83. diagnostic counters Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed 2 Select Done Chapter 11 Using Troubleshooting Tools Point Dish and Check Switch A c N The Point Dish and Check Switch screens are helpful to DISH Customer Service Representatives You may be asked to display these screens when you call DISH Even though there are items that can be changed only change them when specifically directed by a DISH Customer Service Representative Warning Running the Check Switch test while the receiver has low or no signal will result in incorrect receiver settings and cause you to lose channels Do not run a Check Switch test unless directed to by a DISH Customer Service Representative or other instructions approved by DISH Select Installation 2 Installation 4 ER ram menu mares Select System E E Setup Point Dish Multimes Locks Daily Schedule Cancel Press the MENU button Select System Setup Select Installation select Point Dish This screen shows you information to help maximize your satellite signal The bar at the bottom of the screen tells you the signal strength Green is a good signal while red indicates the signal is not acceptable or is from the wrong satellite Select Check Switch to display the Installation Summary screen The Installation Summary screen tells you if you are receiving signals from the satellites and which multi dish switches you
84. e Sat Locals in the Program Guide s four digit range 4 Select Done Transmit Channel Numbers For information on local channel numbers you can visit the National Association of Broadcasters NAB web page at www nab org On this web site you can find a listing of digital broadcast stations and their Transmit Channel numbers Note Where Transmit Channel is displayed by the receiver the NAB web page uses the term RF Channel These terms mean the same thing Another good source of local channel information is available from the Consumer Electronics Association CEA web page at www antennaweb org This website provides recommendations for over the air antenna types and pointing directions About Over the Air TV Broadcasts Over the air TV signals are broadcast from stations on the ground while satellite TV signals are broadcast from satellites in space You receive OTA signals using an indoor or outdoor antenna instead of a satellite dish You are likely familiar with analog TV signals these were used to broadcast TV for years New digital over the air TV signals are broadcast and received in the same way Digital over the air broadcasting uses advanced technology to deliver excellent picture quality and CD quality sound However digital OTA signal reception like analog OTA reception depends on several things e he distance between the broadcast station and your home the farther away the station the weaker the signal Cha
85. e and effect Except as expressly set forth in this Agreement to the contrary this Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their entirety and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever In the event of any ambiguity between this Agreement and any applicable Package Plan Agreement DISH Network shall have the sole and exclusive authority to interpret and or make a final determination concerning any issue arising from such ambiguity EXHIBIT 1 FEES In addition to any amounts due for your Services and any other amounts due under this Agreement or any applicable Package Plan Agreement you agree to pay the fees listed in the table below Fees if and when applicable DISH may change these Fees increase or decrease these Fees or impose additional Fees at any time upon notice to you Discounts on certain Fees may be available from time to time if you subscribe to certain programming packages and or use certain Equipment Additional Fees may apply for non standard installations or if you upgrade your Equipment after installation You may call 800 333 3474 to ites an itemization of any cost that you will incur in order to purchase and or lease or receive DISH equipment and or DISH Services Type of Fee Amount Description of When Fee Applies Monthly Fees Additional Receiver Fee 7 00 You have more than one 1 receiver on your
86. e list Chapter 3 Finding a Program by its Theme FINDING A PROGRAM BY ITS THEME You can list and choose programs by the theme of their contents for example just movies or just sports You can then quickly list programs based on that theme and choose the program you want This feature also categorizes programs on any over the air channels if an over the air antenna is connected properly to the receiver as described on page 98 2 1 200 Matches MAX W 10 00 pm The Matrix Reloaded SHO E 10 30 pm Van Helsing AMC 11 05 pm 1941 m HBO E 11 35 pm The Alamo HBO Q pm The Day After Tomo Series Specials Famiy Kids Press THEMES Select a Themes category SELECT Highlight a program from the list and press SELECT If you select a program that is on now the receiver tunes to that program If you choose a future program the Create Timer screen will be displayed See Chapter 8 Timers on page 51 for more information UsiNG PICTURE IN PICTURE Picture In Picture PIP lets you watch two programs at once and is only available when the receiver is in Single Mode The following instructions describe how to use the PIP feature see page 13 for instructions on changing from Dual to Single Mode een La V gt 6 UN Press SWAP ws grt Te F PIP PIP to swap Press PIP again PP Press PIP to move the PIP PIP 3 dii agan P icture In P icture again to e
87. ea Visit www antennaweb org or contact a professional installer to help you select a suitable antenna Make sure to follow the antenna installation instructions correctly Ground an outdoor antenna per the National Electrical Code NEC and any local electrical codes The audio video quality on local over the air channels depends on the distance and terrain between the broadcast station and your home and on the placement and quality of the over the air TV antenna you use If you have questions about over the air channels then contact the local broadcaster not DISH Scanning for Over the Air Channels With your over the air antenna adjusted for best reception use these instructions to scan for over the air local channels for the nearby TV 9 4 5 Select Scan Locals Allow Cone 3 receiver to Select oca annels Ps SEN y scan for locals Dong Enter local Check off air orn inm a then select OK tg store anaes dd then Local Channels LL Go back to installation the Local then select Channels screen Done 1 Make sure that you have your over the air antenna properly connected to the receiver s 8VSB TV ANTENNA CABLE IN jack 2 Press the MENU button select System Setup 6 and then Local Channels 9 to open the Local Channels menu screen If this is the first time you have opened this menu it will have no channels listed yet scan for local channels by selecting Scan The scan wil
88. ecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line or broadband network connection to order Pay Per View programs use all of the DishHOME Interactive features or use other services from DISH with your remote control Note You may be able to use a wireless modem jack However this may not support all the features of this receiver such as Caller ID See www dish com for compatible modem products Note If you have a Digital Subscriber Line DSL you may have to install a DSL filter between the receiver s back panel PHONE JACK and the telephone wall jack to successfully connect with DISH You can obtain a filter from your DSL provider Phone Line Connections Run a telephone cable with a standard RJ 11 connector from the receiver s back panel PHONE to an active telephone connection as shown below You can use an optional Y adapter if your phone needs to be plugged in to the same jack as the receiver Note Never connect the phone line to an Ethernet port Phone J ack Phone Coupler Phone J ack Phone Y Adapter Eg A dum O ptional Phone Coupler Connections and Setup Connecting to a Broadband Network Phone System Setup You must set up the receiver for your telephone system touch tone or rotary and set a telephone number prefix if you need to dial a prefix first to make an outside call Note A prefix is different than an area
89. ed To deselect a previous choice select it again 3 628 MLB 3 627 MLB 1626 MLB Canceling a Procedure You can cancel a procedure in any of three ways e f you want to return to watching a program press the VIEW LIVE TV button e f you want to return to the previous menu press the CANCEL button e f you do nothing in the menu for a few moments the menu will close automatically discarding any changes you selected but did not save UsiNG TEXT FIELDS When you use features on the receiver you might be required to enter information such as the name of a movie when using Search into areas known as text fields Your receiver has two basic ways to enter the information e Virtual Keyboard e Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual keyboard letters to type the information Use the LEFT RIGHT UP and DOWN ARROWS to navigate around the keyboard Select the characters you want Using the Number Pad Use the letters above the NUMBER PAD on the remote control just like on a telephone while the highlight is in the field For example when looking for the channel and times to er LTEM watch Rudy Friml Presents you press 7 three times for an R FORMAT System Wizard 8 two times for a U 3 one time for a D and 9 three times fora B A 1 Y to spell the word Rudy _ Chapter 2 Questions While in the Text Field When the cursor is in the text field Press the LEFT ARROW
90. elect Edit nter 4 2 E ua SPEEEE ty Ce z Select list pac spe Je select Done Press MENU t Change Enter the name s select P references for the list then select Favorites USING FAVORITES LISTS Press the GUIDE button to open the Program Guide Press GUIDE again to GUIDE highlight the next available Favorites List press GUIDE repeatedly to cycle through all available lists and then press SELECT to use the highlighted list d sh List Family WETH 3 25pm Tue 12 27 Chapter 5 Tips E SESS e TIPS Two lists cannot have the same name For example on TV1 you cannot have two lists named Dad s List However TV1 and TV2 can have lists with the same names The Favorites lists for TV2 are available only when your receiver is in Dual Mode While viewing the electronic program guide press GUIDE to switch to a different Favorites list including any lists to which you have added channels If you have not created a Favorites List then pressing GUIDE repeatedly cycles through the All Chan All Sub and All HD Lists When you put the receiver in Single Mode the Favorites lists for TV2 are not available However when you go back to Dual Mode the Favorites lists for TV2 are available again If you have used the Parental Controls features of your receiver to lock or hide certain channels then these channels do not display in Favorites lists or the Program Guide QUESTIONS Why are channels missin
91. ellite is lost the NR AO rating appears Chapter 6 Creating or Changing Ratings Locks TV Ratings TV Ratings contain information about the audience and a content label Audience Ratings of TV Ratings TV Y All Children This program is designed to be appropriate for all children Whether animated or live action the themes and elements in this program are specifically designed for a very young audience including children from ages 2 6 This program is not expected to frighten younger children TV Y7 Directed to Older Children This program is designed for children age 7 and above It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make believe and reality Themes and elements in this program may include mild fantasy violence or comedic violence or may frighten children under the age of 7 Therefore parents may wish to consider the suitability of this program for their very young children TV Y7 FV Directed to Older Children Fantasy Violence For those programs where fantasy violence may be more intense or more combative than other programs in this category such programs will be designated TV Y7 FV TV G General Audience Most parents would find this program suitable for all ages Although this rating does not signify a program designed specifically for children most parents may let younger children watch this program unattended It contains little or no violence no
92. emote Control Setup contains instructions for programming your remote to control your satellite receiver and equipment like a TV VCR or DVD player e Chapter 10 Receiver Customization shows you how to customize your receiver e Chapter 11 Connections and Setup explains how to connect your satellite receiver to your TV as well as to other equipment like a VCR Introduction How to Use this Guide Guide Conventions e The names of remote control buttons are all uppercase Example Press SAT e Select means to move the highlight to an on screen option or choice in a list and press SELECT on the remote control Example Select the Locks option e This guide uses HD for high definition and SD for standard definition e Where this guide mentions the nearby TV it is referring to TV1 the TV nearest the receiver The nearby TV receives TV1 menus and programming from the receiver s TV1 outputs and is connected using short audio video cables e Where this guide mentions the remote TV it is referring to TV2 the cable ready TV s located in a room away from the receiver The remote TV receives TV2 menus and programming from the receiver s TV2 outputs through your in home cable system e Where this guide mentions the remote control it refers to either Remote Control 1 when viewing a nearby TV or Remote Control 2 when viewing the remote TV s If a specific remote control must be used this guide will refer directly to Remote Control 1 or Re
93. er Press SYSTEM INFO on the front panel to display the receiver s System Information menu on the nearby TV screen Call 1 800 333 DISH 3474 and tell the Customer Service Center the system has been installed and you would like to begin receiving services A representative will explain the available program packages Give the representative information from the System Information screen as requested Your services will be turned on via the satellite signal This process usually takes just a few min utes Select Done Where to Find Information on Your Account If you want to know about charges to your DISH account or if you would like to make changes to your DISH packages be sure to have your account information handy and choose one of the following e Goto our website at www mydish com and select My Account e Press MENU on your remote control or front panel and then select My Account e Call the Customer Service Center at 1 800 333 DISH 3474 Note Additional authorization may be required before high definition programming and or over the air broadcasts can be viewed additional fees may apply Introduction Watching TV Now WATCHING TV Now After you have ordered your programming package you can begin enjoying the features of your new satellite TV receiver When you complete these simple tours you ll be familiar with the remote control and be able to find a program to watch pause live TV and record your favorite shows
94. ermination if required by such laws or regulations If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation that provision will be considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation without affecting the validity of any other provisions G Remedies Cumulative The rights and remedies Bhs under this Agreement to DISH Network in case of your default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach at law in equity under contract or otherwise all of which are expressly reserved H Other No salesperson installer customer service representative authorized retailer or other similarly situated individual is authorized to change or override this Agreement DISH Network may however change this Agreement at any time and will notify you if that occurs The terms and conditions of this Agreement that either are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter This Agreement is in addition to any other written agreement s if any between you and DISH Network including without limitation any applicable Package Plan Agreement and except as provided to the contrary herein all such written agreements shall remain in full forc
95. error message screen USING THE TIMERS LIST Celebrity Homi Press MENU ae Select and select Timers Delete or Edit 1 Press the MENU button and then select Timers 7 2 When the Timers menu screen opens you can edit or delete the timers that you have set SETTING UP AN AUTOMATIC TIMER You can create an automatic timer for a future event The following instructions explain the simplest way to set up an automatic timer 3 4 4 jority 4 of 4 N 2 piesuency 5 T7 Create Timer n Reminder Select Create Timer amp Order Start Early 1mii a Dally art Early min End Late 3min Mon Fri Select Options l if desired Select the frequency Select Priority and type of timer if desired Select a future Press GUIDE program and press SELECT Timers Setting Up a Manual Timer 1 Find the future program you want to record using the Program Guide or Browse Banner The pro gram can be a satellite or over the air TV program see page 98 for instructions on connecting an over the air antenna to your receiver Note that this feature may not work with all over the air channels select the future event The Create Timer screen displays Select the Timer Frequency see page 52 for more details oelect the Timer Type see page 52 for more details Oc A c N Select Create Timer to finish making the new event timer SETTING UP A MANUAL TIMER A manual timer lets you se
96. erwise disconnect your Services in each case as provided herein or in any applicable Package Plan Agreement B Cancellation Policies You may cancel your Services for any reason at any time by notifying us at the phone number e mail address or mailing address set forth at the top of this Agreement Please be aware that certain Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services prior to the expiration of an applicable optional or mandatory term commitment period certain early termination or cancellation fees may apply C Disconnection of Services In addition to all other rights that DISH Network may have to disconnect your Services DISH Network may disconnect your Services if i you fail to pay any bill in full when it is due ii we receive confirmation that you have received Services or any part of the Services without paying for them iii you otherwise violate the terms and conditions of this Agreement or any oe Package Plan Agreement iv you transfer encumber or relocate any leased Equipment unless you relocate such Equipment as part of a residential move into an area within which you can permissibly continue to receive such Services v B assign or attempt to assign any of gou rights duties or obligations under this Agreement or any applicable Package Plan Agreement vi you are receiving Services through a third party billing agent and become ineligible to receive applicable
97. es and flashes once quickly For AUX mode The first group of flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one regular flash is for a VCR and two flashes is for an audio tuner or amplifier For example if the TV code is 570 the AUX mode button flashes once quickly indicating O for TV pauses flashes five times pauses flashes seven times pauses and flashes once quickly For a satellite receiver programmed in AUX mode The AUX mode button will For example if the receiver address is 3 the flash the same number of times as the AUX mode button flashes three times address number For example if the TV code is 570 the AUX For Limited Mode If you have mode button flashes once quickly indicating O programmed a TV or VCR in Limited for TV pauses flashes five times pauses Mode the device mode button flashes flashes seven times pauses flashes once once at the end of the flash sequence quickly and then flashes once indicating it is in Limited Mode Chapter 9 Controlling Other Components Setting Up by Learning from Another Remote After you have programmed your DISH remote to control your devices in TV DVD VCR or AUX modes you may find that not all of the commands used by the devices original remote controls function as you expect The learning function of your DISH remote control can support these commands The remote control can learn c
98. es out so that you ll always have the latest Program Guide information Enabling this feature which is highly recommended also improves the reliability of your receiver To change the settings for this feature complete the following um Activation x Inactivity Duration dish Main Menu ed s 4hours hours Select ENEENS V Done Preferences 1 8 Enable or Select amount of Select Done Inactivity Standby 7 Disable time the receiver waits Press MENU and before turning off select Preferences then Inactivity Standby Note Select Defaults to reset the changes you ve made to this feature 1 Press the MENU button select Preferences and then Inactivity Standby Highlight Activation and use the UP and DOWN ARROW buttons to switch between Enabled and Disabled 4 Highlight Inactivity Duration and use the UP and DOWN ARROW buttons to select the amount of time the receiver waits before turning off 5 Select Done Note Select Defaults to reset any changes yo have made to this feature TIPS e To take full advantage of Dolby Digital 5 1 surround sound you need an optical digital audio cable and an audio video system that supports this feature e Be sure to have the receiver connected to an active telephone line and obtain Caller ID service from your phone company to use the Caller ID feature on this receiver Chapter 10 Questions ae QUESTIONS e How can I see who h
99. etDISH connection Connection to Connect Remote Connection to and other to your TV a high quality to your Antenna your over the air multimedia audio and video digital sound telephone Connection antenna devices input decoding system line to UHF antenna Satellite In Channel Channel YPbPr S Video HDTV Digital Ethernet Connection to 3 4 TV1 21 69 Component High quality Audio Video Port your satellite Output Output Output standard Output For future dish definition Eo use Coaxial In home Optional Provides digital nM ape connection connection X distribution connection to to vour TV audio and video to TV1 output your high Pod pup 0 an HDTV definition TV P video input Note Your receiver may look slightly different than the unit shown above Chapter 2 Using the On Screen Menus UsiNG THE ON SCREEN MENUS The menus make using your receiver and selecting programs to watch quick and easy Use the menus to control the receiver and to use its features such as setting locks for parental controls choosing a program to watch or creating a new Favorites list Open and Close Menus You can open the menus in either of two ways e Press the MENU button on the receiver s front panel or remote control to open the Main Menu and then access any of the other menus from the Main Menu e Use the following buttons on the remote control Press GUIDE to open the Program Guide Press THEMES LEFT ARROW when watching a prog
100. ettings and locks Resetting the receiver to factory default settings also discards all Favorites lists except the All Chan All Sub and All HD lists You cannot reset the receiver to default settings to discard a password you have forgotten No one but an authorized DISH Customer Service Representative can reset the receiver to bypass a receiver lock 1 Press the MENU button select System Setup and then Factory Defaults The receiver displays a Warning message to confirm that you want to reset the receiver s preferences 2 Select Yes Favorites Lists other than All Chan All Sub and All HD will be deleted after the receiver is reset such as during Updates To delete them immediately reset your receiver now SCHEDULING RECEIVER UPDATES The receiver comes scheduled to update the Program Guide at 3 00 AM every day This section describes how to change the Updates settings Keep this feature enabled so that your timers remain current Note This feature does not interfere with any scheduled timers 2 Set 2 IN R Main m Thursday January 20 i 2 52 pu ETT Al done 3 a ae Select Select time AM or Ce Done PM Press MENU and select Preferences then Updates Receiver Customization Inactivity Standby INACTIVITY STANDBY If your receiver is on for a preset period of time without any activity for example no channel changes then the Inactivity Standby feature turns off the receiver the front panel light go
101. f you programmed 060 as the channel Remote Controls The Recover Button Programming the Recover Button for Remote Control 2 When your Remote Control 2 is shipped from the factory RECOVER is set up to restore satellite TV viewing by tuning your TV or VCR if programmed to channel 3 4 and other inputs However to use RECOVER with your remote TV s or VCR you need to program RECOVER with the specific channel for example channel 60 that you use to watch TV2 output programming The following instructions describe how to program the RECOVER button to tune your remote TV s or VCR if applicable back to the specified channel Press and hold the di D TV Mode button until all aum ies Mode buttons light up Press POUND c button will flash Enter the TV Mode button digits of your will flash 3 times Program Remote 2 to channel number control your remote TV Using the Recover Button The following setup is required to use RECOVER e The remote control must be set up to control the TV and if one is installed the VCR e Ifa VCR is installed for TV2 make sure that it is connected as shown on page 96 e Onaremote TV the RECOVER button must be programmed to tune your remote TV to the specific channel to receive TV2 output programming for example channel 60 using the instructions on page 71 UN sh system Inf mp 0000 0000 01 0 0000 0000 01 Press RECOVER again and wait fo
102. g from the Program Guide You might have a Favorites list that does not contain those channels Press GUIDE until the receiver displays the All Chan All Sub or All HD list You might have channels locked or hidden See Chapter 6 Locks on page 41 for information on locking and unlocking the receiver and Hiding Adult Content or Locked Channels on page 46 for more information on showing or hiding certain channels Why are TV2 s Favorites lists missing When the receiver is operating in Single Mode TV2 s Favorites lists are not available When you switch back to Dual Mode the Favorites lists for TV2 are available again See page 13 for more instructions on switching from Dual to Single Mode Securing Your Receiver With Locks Parental Controls ITEM a An important concern to parents is the ability to protect their children With so many channels come greater potential to access programming which may be unwanted in your home You can use the safeguards described in this chapter to set up and use locks WHAT ARE PARENTAL CoNTROLS Locks LOCKING AND UNLOCKING YOUR RECEIVER CREATING OR CHANGING RATINGS LOCKS CREATING OR CHANGING CHANNEL LOCKS LOCKING OR UNLOCKING PAY PER VIEW CHANNELS HIDING ADULT CONTENT OR LOCKED CHANNELS LOCKING OR UNLOCKING THE FRONT PANEL Chapter 6 What are Parental Controls Locks WHAT ARE PARENTAL CONTROLS LOCKS Parental Controls or Locks allow you to password protect programming
103. h any term or condition of this license this license will automatically terminate l Stolen Equipment If any of your Equipment is stolen or otherwise removed from your premises without your authorization de must notify our customer service center by telephone or in writing immediately but in any event not later than three 3 usiness days after such removal to avoid liability for payment for unauthorized use of your Equipment You will not be liable for unauthorized use that occurs after we have received your notification 5 LEASED EQUIPMENT A Lease Terms We may choose to lease certain Equipment to subscribers Unless otherwise specified in an applicable Package Plan Agreement s such Equipment including without limitation the LNBFs but not the satellite antenna shall at all times remain the sole and exclusive property of DISH Network and we may provide or replace leased Equipment with new or reconditioned Equipment at any time and upon cancellation or disconnection of your Services remove or require the return of such Equipment No leased Equipment provided to you by DISH Network shall be deemed fixtures or part of your real property We Me make such filings and recordings that we may consider necessary to evidence our ownership rights in such mn and you agree to execute any and all documents that we may consider necessary for us to make such filings Our ownership of such Equipment may be displayed by notice contained on it You have n
104. h your television if your DISH Network receiver is connected to a land based telephone line and or a broadband home network You may also order DISH Network pay per view Services by calling 877 DISH PPV 3474 778 and using our automated system or by visiting dish com orderppv or by speaking with a live operator at one of our customer service centers an Agent Assist Fee will apply as detailed in Exhibit 1 Pre Pay Promotion customers may only order pay per view Services by calling 877 DISH PPV 3474 778 G Accessing the Internet Through Your Receiver Some of our receivers can b used to access websites and information on the Internet DISH Network does not have any control over such websites and information and we do not make any Appendix Residential Customer Agreement representations warranties or guarantees as to the availability or content of such websites and information including without limitation i the accuracy availability sequence completeness timeliness copyright compliance legality content validity or quality of any such websites or information or ii whether using the software contained in such receivers may result in accessing unintended inappropriate or objectionable content We may change limit suspend disable and or remove your ability to access the Internet using your receiver at any time without notice We may also limit or restrict the websites and information that you may access on the Internet using y
105. have installed if any Select Test only if directed to do so by a DISH Customer Service Representative When you are finished with the menus select Done Reference Troubleshooting and Device Codes e TROUBLESHOOTING TABLES REMOTE CONTROL DEVICE CODES Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system Look in this section for a description of the problem before contacting the DISH Customer Service Center Many problems arise from basic misunderstandings of how the system works especially when you are just becoming familiar with it To solve a particular problem do the following 1 Review the section in this User Guide that relates to the problem 2 Ifyou cannot find a solution then find the section in the following tables that relates to the problem e Read the What s Happening column until you find the problem e Read the information in the Possible Reason column e ry each of the suggested solutions in the What to Do column 3 Sometimes resetting the receiver can fix a minor problem See Resetting Your Receiver on page 103 4 Make sure that your TV is tuned to the correct channel or input Use the RECOVER function as described on page 71 5 Make sure your remote control has fresh batteries If you see the Remote Low Battery warning message on your TV screen it s time to change batteries Follow the instructions on page 15 6 Make sure your recei
106. he receiver is skipping channels that you know you have subscribed to You may have made a mistake entering the channel number or the channel number you entered may be invalid If so the channel displayed is the closest possible to the channel you entered If you entered the number for a channel that you have not subscribed to the receiver will change to the channel and display a message suggesting that you might want to subscribe to the channel If a Favorites List other than All Chan is applied the receiver will skip channels that are not on the applied list If you have set up the Program Guide to hide adult channels and the receiver is locked the receiver will skip such channels If you want to reset the receiver to its factory default settings see page 82 for more information then select the Yes option If not select the No option Possible Reason What to Do Carefully try entering again the channel number you want Select All Chan as the active Favorites List Unlock the receiver so that it does not skip adult channels If you want to buy a channel call DISH Customer Service at 1 800 333 DISH 3474 Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason You cannot find the remote control When you press a button on the remote control the receiver does not do what you expect Your UHF Pro remote control does not work well from far away When you
107. he Air Antenna 5 If no receivers in the house have a phone jack located close enough for a physical connection the DishCOMM Modem can be shared among multiple DishCOMM compatible receivers as follows a b C Connect a phone line to the modem Create the DishCOMM Network see instructions above Ensure that all receivers display Remote on the Phone System menu under Connection Mode DishCOMM Considerations Keep in mind these important considerations about using DishCOMM technology If using a surge protector one that is approved for use with HomePlug devices must be used and the receiver s and or DishCOMM Modem must be plugged into the HomePlug outlet of the surge protector DishCOMM equipment should not be plugged into switched outlets Dimmers for home lighting can interfere with DishCOMM It is not recommended to use dimmers on the same circuit as DishCOMM equipment Avoid plugging DishCOMM equipment into GFI Ground Fault Interrupter outlets as they may interfere with the communications When sharing a receiver s modem Caller ID must be enabled on both receivers to provide the information to the receiver that is not connected to a telephone line CONNECTING AN OVER THE AIR ANTENNA If you want to receive channels from an over the air OTA antenna or cable in addition to your satellite delivered programming connect an over the air antenna cable into your TV distribution equipment The TV ANTENNA CABLE IN jack on
108. he All Sub list shows only the channels in your subscription The All HD list shows only the HD channels in your subscription If you have set up and wish to use another list then select it from the available lists by pressing GUIDE repeatedly the Program Guide shows only the channels included on the selected list See page 35 for more information on using Favorites Lists e he Program Guide shows programs on now and coming on within the next couple of days The guide does not show programs or events that have ended 2 Tue 1 22 6 30pm Pie History s Lost A ee lt Law amp Order 3 y ESPN EE i Press Use the UP and DOWN Press GUIDE ARROWS to highlight SELECT a program currently broadcasting While using the Program Guide you can Press PAGE UP PAGE DOWN to move through the guide a page at a time Enter the number of hours you want to skip using the NUMBER PAD and then press the RIGHT LEFT ARROW to move forward back in the schedule Press SKIP FWD SKIP BACK to move forward or back a day at a time Note You must be able to receive satellite programming from either the 119 W or 72 7 orbital location for the Program Guide to display up to two days of program infor mation Chapter 3 Using the Browse Banner UsiNG THE BROWSE BANNER Use the Browse Banner to see what other programs are on while not missing the program you are watching Current Program Current Date amp T
109. he house Disconnect the cable TV service cable or antenna cable from the splitter input if necessary Make sure that the disconnected cable is capped or otherwise protected from the weather Disconnect the cable coming from the receiver HOME DISTRIBUTION output jack from the splitter If you do not know which cable this is then continue with the next step Otherwise skip to step 21 If you have multiple TVs on the home cabling system do the following to determine which coaxial cable on the splitter is coming from the receiver e f you see at least some video on your TV s turn on all remote TV s connected to the home cable system Disconnect and reconnect each cable one by one observing what happens to the TVs When all remote TV s lose the signal you have disconnected the receiver s cable If only some of or one TV s loses the signal then you have disconnected a cable from the TVs e fthe preceding does not work then disconnect one of the output cables and connect to the splitter input If you do not see a picture connect the cable back to its output Repeat this task on every connection until you can see video from the receiver on the remote TV s Reconnect the receiver s coaxial cable to the input of the splitter Make sure you have a good picture on your remote TV s If desired to remind you of which TV channel your satellite programming is on write the channel number you wrote in step 5 on a blank channel sticker and place
110. ht in front of the IR sensor Make sure that the extender that receives the signal from the remote control is facing the right way so that the IR sensor can receive the remote control signals Make sure that the IR cable on the extender that sends the signal to the receiver is right in front of the IR on the receiver front panel You are using Remote Control 2 which does not transmit IR signals sensor on the receiver front panel so that the receiver IR sensor can receive the signals If doing the above does not solve the problem contact the manufacturer of the extenders for assistance Use an IR extender only with Remote Control 1 which uses IR signals Use the correct remote control Program Guide or the Browse Banner What Is Happening In the Program Guide some channels have a red background You try to display future programs in the Program Guide or Browse Banner but find you cannot You try to display programs that have ended in the Program Guide or Browse Banner but find you cannot When you are using the Program Guide or Browse Banner some channels are missing Red means that you have not subscribed to that channel You must subscribe to a channel before you can tune the receiver to it The Program Guide and Browse Banner can display programs scheduled for an extended but not unlimited time beyond the present The Program Guide and Browse Banner can display only programs that have
111. ics 100 Point Dish and Check Switch 101 Resetting Your Receiver 100 U UHF Attenuator Installing 61 Unlocking Pay Per View Channels 45 Unlocking the Front Panel 47 Unlocking Your Receiver 43 Updates Scheduling Software 81 V VCR Connection 94 Y YPbPr Connections 85 Index l Receiver Information Write the following information in the spaces provided below You may need to provide this information if you call the Service Center To get the Conditional Access Numbers display the Important System Information menu see Ordering Your Program Packages Remote Control Settings TV Input Channel Settings me 194938
112. if you are not able to connect a telephone line It also provides access to additional content not otherwise available through your satellite TV package Visit the www mydish com getconnected website to find a guide containing detailed installation instructions on making this type of connection to your DISH receiver Chapter 11 I Connecting a VCR to the Remote TV CONNECTING A VCR TO THE REMOTE TV ao fh WN The diagram below provides example of how to connect VCRs to your satellite TV system For this installation always leave your VCR powered on so that the TV can receive satellite programming If you turn off your VCR your TV will not be tuned to the correct channel to receive satellite programming Note Connecting your TV directly to the satellite receiver provides the best audio and video quality Connect the tuner input of the remote VCR to an existing wall cable outlet using a coaxial cable Connect a coaxial cable from the output on the VCR to the remote TV s tuner port Plug in and turn on the remote VCR and TV Tune the remote VCR to the remote TV channel that you use to watch satellite TV programming for example channel 60 as set on page 90 Write the channel number you tuned your VCR to in the previous step on one of the TV2 channel stickers Place the sticker on or near the VCR This sticker will remind you which VCR channel to use to watch satellite programming The stickers are located in the inside fro
113. iginal equipment is a one time fee based on DISH Network s competitive bulk shipping rates additional charges may ey outside of the continental US This fee will be charged to your billing account or your valid credit card If you do not ship the original equipment to DISH Network within ten days after receiving the replacement equipment then your billing account or credit card will be charged the market price of the replacement If you return the defective equipment after ten days then you will receive a full refund less an administrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which DISH Network in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement equipment Post Receipt Exchange Program You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be checked to verify whether it is covered under this warranty If the original equipment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental
114. ime Program Rating RT TUE 3 19 Winnie the Pooh NR Time Remaining 6 25 pm 6 00 pm 9 30 pm Time Left 0 45 DualMode J301 HBO2E List Family in Program Receiver Current Current Active Favorites Mode Channel Program List Time Browse Date TUE 3 19 Winnie the Pooh Flanders the Dog Indicates 6 00 pm 9 30 pm 9 30 pm 12 00 am 301 future programs Browse Channel HBO2E NR NR prog can be viewed Browse Next Program Program Time and Rating Browse Current Program Program Time and Rating When the Browse Banner is open you will see the information from the Program Guide for the current program at the top of the screen and on the left side of the Browse Banner at the bottom of the screen At the bottom right of the screen is information about the program that is coming on next on the same channel TUE 3 19 Hoop Dreams Flanders the Dog 300 6 00 pm 9 30 pm 9 30 pm 12 00 am b HBO E NIR NIR A cQaANNz wo While watching a program Use the Up or Down Press SELECT press BROWSE ARROWS to browse current programs You can press the RIGHT LEFT ARROW to browse forward back in the schedule You can press the INFO button to see more detailed information about any highlighted program Finding Programs to Watch Using Search to Find a Program UsiNG SEARCH TO FIND A PROGRAM You can find programs to watch by using the Search feature of the receiver This feature will search all channels including over the
115. ipment CAUTION To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to Article 820 40 of the National Electrical Code NEC that provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical lt Coaxial Cable from Satellite Dish Ground Clamp 6 lt Electric Service Equipment Antenna Discharge Unit Power Service Grounding si Electrode System Grounding Conductors T NEC Art 250 Part H NEC Section 810 21 Proper Care of Your Equipment Always handle the satellite receiver carefully Excessive shock and vibration can damage equipment e If the equipment is turned on and needs to be moved unplug the equipment and let it sit for at least 30 seconds before moving it The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty e Do not stack the receiver on top of or below other electronic devices as this can cause heat build up and vibration On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user guide for information on whether this is a problem for your TV what
116. ir Antenna 95 Peaking 97 Transmit Channel Numbers 98 Over the Air Channels 38 45 96 Over the Air TV Broadcasts 98 P Parental Controls 13 42 114 Password Creating or Changing 43 Pay Per View 6 Buying 34 Locks 45 Reviewing Purchases 34 Troubleshooting 115 Peaking Your Over the Air Antenna 97 Phone Line 92 114 Phone System Setup 93 Picture In Picture PIP 30 Point Dish 101 Program Guide 26 Channel Order 79 Display 79 Troubleshooting 109 Programming the Recover Button for Remote Control 2 Blue 69 Programming to Control a Second Satellite Receiver 67 Purchasing a Pay Per View 34 R Rain and Snow Fade 6 Ratings Locks 44 Receiver Back Panel 19 Receiver Front Panel 19 47 Receiver Updates 81 Recordings 52 Recover Button 68 Programming 69 Using 69 Remote Antenna 60 Remote Battery Low 15 Remote Control 14 Antenna 15 60 Batteries 15 Buttons Receiver Control 16 Buttons TV Control 17 Buttons VCR Control 18 Changing the Address 58 Checking the Address 59 Checking the Device Codes 65 Combination Devices 62 Confirming Operation 59 Controlling Other Components 61 Limited Mode 62 Low Battery Warning 15 Modes 62 Programming the Recover Button for Remote Control 2 Blue 69 Programming to Control a Second Satellite Receiver 67 Removing the Recover Button Channel Programming 70 Setting Up Using Device Codes Scan 64 Switching Between TV and Device Volume Adjustment 67 Troubleshooting 108 Types 1
117. is chapter shows you how to fit your favorite TV channels into a set of neat organized lists e WHAT ARE FAVORITES LISTS e CREATING OR CHANGING FAVORITES LISTS e NAMING FAVORITES LISTS UsiNG FAVORITES LISTS Chapter 5 What are Favorites Lists WHAT ARE FAVORITES LISTS Favorites Lists are lists of your favorite channels You can create and change the lists yourself adding and removing channels as you wish Your favorite channels can be grouped in as many as four lists for TV1 and four lists for TV2 available in Dual Mode When using a Favorites List the Program Guide and Browse Banner display only the channels in that Favorites List Also when you use the remote control UP or DOWN ARROWS to change channels the receiver skips channels that are not on the list Unlisted channels are still accessible by entering the digits of their channel numbers directly using the remote control NUMBER PAD The All Chan list contains all the channels including channels not in your current subscription You cannot make any changes to the All Chan list The All Sub list contains all the channels in your subscription You cannot make any changes to the All Sub list except by changing your subscription The All HD list contains all the high definition HD channels in your subscription Each Favorites List has a unique color in the Program Guide You can assign each list a name When you first get your receiver the four lists are named Lis
118. is locked e f you want to unlock the receiver or any specific lock use the password for the TV output you re currently watching For example use TV1 s password to unlock TV1 s locks and TV2 s password for TV2 s locks e When you lock a rating you also lock all other more restrictive ratings For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked Chapter 6 Questions QUESTIONS Why didn t a lock I set take effect You have to lock the receiver itself for any pro gramming lock s you have set to take effect See page 41 for details Why don t the locks set for TV2 work The locks you set on TV2 are not available in Single Mode When you switch back to Dual Mode TV2 s locks are available See page 13 for more instructions on switching from Dual to Single Mode What do I do if forget my password If you forget your password you will need to contact the DISH Customer Service Center and speak to a representative Interactive V Chapter Interacting with Your TV Play games shop and get help from DISH Customer Support Use the information in this chapter to learn about interactive services that may be available on your receiver DISHHOME INTERACTIVE TV e CUSTOMER SUPPORT Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV Press the DISH button on the remote control to access DishHOME Interactive TV features available with your ser
119. is probably in Dual Mode Press MODE on the front panel to put your receiver in Single Mode if you d like to use PIP functions See page 13 for more instructions on switching from Dual to Single Mode Chapter 3 l Questions Notes Pay Per View Chapter Ordering Pay Per View Programs Is tonight a popcorn and movie night Why rent and return videos when you can use the information in this chapter to order and watch DISH Cinema right from your couch ORDERING A PAY PER VIEW PROGRAM e REVIEWING PAY PER VIEW PURCHASES Chapter 4 Ordering a Pay Per View Program To order Pay Per View PPV programs or events using your remote control you must connect the receiver to an active telephone line or broadband Internet connection After you order a PPV program you can watch it on all receivers on your DISH account Using the remote control you can order the exact same program for each receiver but pay for the program only once However replays at other start times other than All Day Movies are separate events Visit the www mydish com ppv website for a description of the types of Pay Per View programs and events ORDERING A PAY PER VIEW PROGRAM 1 2 Fria 6 30pm 700pm 7 30pm M Dish On Demand za hrek 2 All hrek 2 All Day DD hr hrek E shrek 2 All hrek 2 All Day DD 4 OEA N cubDE Press GUIDE and S elect Order to select a Pay Per View buy the program program from the Prog
120. isture inside There may be an interruption of the satellite signal The receiver may not be connected to an active telephone line Viewers in specific areas are prohibited from watching certain programs For example viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium You may have tried to tune to a program on a channel which you have not bought Troubleshooting Tables Possible Reason What to Do Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Run Check Switch as directed by a we oe Service Representative at 1 800 333 DISH 3474 Note the local weather conditions Remove any snow or other debris which may have collected on the satellite dish Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish screen Consult your DISH installer to re aim the dish if necessary to obtain the strongest possible signal Make sure the system uses RG6 coaxial cable if not call your dealer or installer Check the dish to receiver cable run length If your entire system is DISH Pro it can be
121. it you must contact our customer service center by telephone or in writing within twenty 20 days after the date you receive the bill for which you are seeking correction Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill You must pay undisputed portions of any billing statement before the next billing statement is issued or you must pay a Late Payment ee All payments for Services must be made directly by you to us unless we authorize otherwise for example D Network shall have no at hae to provide Services for which payment is made by you to a third party or payment is made by a third party on your behalf G Billing Agent Payments Different or other payment and billing terms conditions options and fees may apply when billing is TOLT through a third party billing agent including without limitation a local telephone company H Early Termination Fees Depending on your specific Package Plan Agreement you may incur fees for disconnecting your service before the expiration of a commitment period or downgrading your programming below any applicable minimum r MUN requirement during a commitment period each an Early Termination Fee Please reference your Package lan Agreement for details regarding any Early Termination Fee that may apply 3 CANCELLATION OF SERVICE A Continuation of Services Your subscription to Services will automatically renew until you cancel your Services or we oth
122. ithout your E Aa kah until you cancel your Services Multi month subscription customers and Pre Pay Promotion customers will be billed based on your pre pay period multi month subscriptions or monthly Pre Pay Promotion customers and must make all payments in advance of the due date on your bill in order to continue receiving your Services you must also n for all other Services such as pay per view ordered by you or anyone who uses your Equipment whether with or without your permission B Billing Policies Your bills will show the total amount due the payment due date payments credits purchases and other SU E to your account You may submit your payment by mail on our website through our AutoPay program by calling a DISH Network customer service representative or by any other means that we designate Partial payments will be applied first to the oldest nn bill You must make your payment regardless of whether you receive a bill We do not assume the risk of undelivered mail If you send checks or money orders marked with a designation such as payment in full we can accept them without waiving any of our rights including without limitation our rights to collect any other amounts owed by ou notwithstanding your characterization of such payment DISH Network does not extend credit to our customers and the ate Payment Fee as detailed in Exhibit 1 is not interest a credit service charge or a finance charge Certain fees and charges Jd ap
123. k that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked If not then consult with your DISH installer to re aim the satellite dish You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Call DISH Customer Service at 1 800 333 DISH 3474 for help checking the credit limit and or to get authorization to make a purchase If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish screen is green and displays the word Locked If not then consult with your installer to re aim the satellite dish If you have not authorized this receiver call the DISH Customer Service Center at 1 800 333 DISH 3474 for help Wait a few minutes to see if the message is removed Make sure that all required cables are
124. ke sure you are in TV mode by pressing the TV Mode button AX TV Video Switch between TV inputs TV Menu Access menu features available on some TVs Mute Turn TV volume on or off Recall Go back to last channel viewed or input depending on your TV Picture In Picture PIP Buttons Watch two separate programs at once on TVs that support this Remote programming is required Press this button for TV Mode FORMAT System Wizard gt Press amp Hold d sh TV Power top and bottom button Turn TV on off Volume Control TV volume Arrows Select Buttons Channel up down on TV navigate TV menus modes and select desired TV option Number Buttons Enter a desired channel number or navigate thorugh menus Note Remote operation is different on DISH Network TVs See your DISH Network TV User s Guide for proper operation Chapter 2 Remote Controls DVD Mode To use the features described in this section make sure your are in DVD mode by pressing the DVD Mode button You can also use this mode to operate a VCR instead of a DVD player Remote programming is required Press this button for DVD Mode Input Switch VCR between its TV and videotape mode Back Reverse a DVD or videotape Stop Stop playing or recording a videotape stop playing a DVD Record Record on a videotape FORMAT System eo ES Press amp Hold
125. ke sure that the Remote Address you see on the System Information screen is the same as the one you entered in step 3 If it isn t then press RECORD again because the remote cannot control the receiver unless the address shown is the same 6 Press the SELECT button to close the System Information screen Remote Controls Improving Receiver Control Checking the Remote Control Address You can see what address is programmed into the remote control by completing the following instructions 2 4 lur Nr Press POUND ar twice ar Press amp hold the SAT Mode button until all Mode Watch the SAT Mode buttons light up button and count the flashes 1 Press and hold the SAT mode button for about three seconds until all of the mode buttons light up and then release the SAT button 2 Press POUND twice The SAT mode button will flash the same number of times as the programmed remote address number for example three flashes for address 3 Confirming Remote Control Operation Complete the following from the nearby TV to verify the remote operates the receiver 2 SYSTEM INFO RECORD Press Ch k batteri If no operation RECORD Select Done 2 jn 2 ne x press SYSTEM INFO on the SAT Mode receiver to display the System Information screen 1 Make sure the remote contains fresh batteries and is in SAT mode to verify press the SAT Mode button and it should light for a few seconds and then dim 2 Pre
126. l take a few minutes to complete When it finishes the results will show how many channels the scan found 5 Select OK to go back to the Local Channels screen Note If the channel number says None you have not yet assigned this channel a network affiliation or name The Arrow at the bottom left means that there are more channels listed Chapter 11 Connecting an Over the Air Antenna off the bottom of the screen which you can access with the remote s UP or DOWN ARROW buttons if you wish to edit their names or remove them from the list of scanned in channels 6 If you want to name the over the air channels continue on If you do not want to name your over the air channels select Done You will then exit the menus and resume watching TV f Selecta channel and then select Edit Name to modify the way the channel name displays on your screen Use the virtual keyboard on the screen to select the letters of your channel name When you are finished making changes select Done Peaking Your Over the Air Antenna 2 Channel 3 ee 114 E 6 25 pm ipie System Setup 6 Local Channels 9 Select a digital Press MENU and m Adjust select System Setup Dunnevc e cad antenna for then Local Channels y Sonal best signal 1 Make sure that you have your over the air antenna properly connected to the receiver s 8VSB TV ANTENNA CABLE IN jack 1 Press the MENU button select System Setup 6 and then Local Channels 9 to
127. mming Availability Certain Services including without limitation some subscription Services sporting events and broadcast network Services may be blacked out in your viewing area if you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action If the location at which you are receiving Services is a wagering location you are not eligible to receive certain channels including without limitation Racetrack TV You must be at least 18 years of age or the applicable age of majority where you reside to order or receive adult oriented programming services D Changing Your Programming Selection Unless otherwise specified in this Agreement or any applicable Package Plan Agreements you may change your programming selection at any time by notitying us A Programming Change Fee as detailed in Exhibit 1 may apply to such programming changes unless you are receiving Services and or Equipment as defined in Section 4 A pursuant to a Package Plan Agreement that requires you to pay in full for all Services and or Equipment prior to receiving such Services and or Equipment a Pre Pay Promotion E Multi Month Subscriptions For multi month subscriptions you may downgrade your Services only when you renew You may not downgrade your Services during the term of a multi month subscription F Ordering Pay Per View You may use your remote control and on screen program guide to order pay per view Services throug
128. mn on the left contains the instructions and the column on the right provides additional information 3 4 5 6 oo xum 9 11 684 585 688 747 Press amp hold MED m Mode button e A9 HE i Tum ENSE until all Mode Enter code POUND ke device on ind code in buttons light up from table Press POWER sure code tables to see if device Works turns off Instructions Additional Information Use the device s front panel buttons or its original Turn the device on remote control Find the brand name of the device in the If your device brand isn t listed then see Setting Up device code lists included with remotes Using Device Codes Scan on page 64 Press and hold the mode button until allthe For example for a TV hold the TV mode button until mode buttons light up and then release the all of the other device mode buttons light When you device mode button The button flashes let go of it the TV mode button will start flashing For AUX mode only Press 0 for a TV 1 for If you re not programming in AUX mode then skip to a VCR or 2 for a tuner or amplifier step 5 Enter one of the three digit device codes The three digit device code is for the brand name of from the list using the number buttons your device that you found listed in step 2 If you want to program Limited Mode then See Limited Mode on page 62 for more information press 1 If not then skip to step 7 If
129. mote Control 2 e he instructions in this guide are shown in two ways Instructions in the form of pictures are handy if you d like to learn something quickly These instructions are numbered left to right as shown in the sample below nstructions that are written out are helpful if you d like to learn more details 2 3 Press the UP Wu Arrow to go up Press VIEW Press POWER one channel PAUSE to ERIS IA on the remote pause the Press VIEW LIVE TV to begin watching Sa m D l e program to go to live TV a program Tips and Questions At then end of most chapters you ll find two important sections that are there to give you additional information Tips that let you in on secrets of using your satellite TV system more efficiently Answers to Questions you might have about the features described in the chapter Chapter 1 q About Your DISH Account ABOUT YOUR DISH ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH account Ordering Your DISH Packages Turn your TV on Before you can enjoy your DISH receiver you must order your programming packages 2 SYSTEM INFO Call 1 800 894 9131 Press SYSTEM INFO on the and request Select j k and press POWER receiver make sure programming Done 4 5 on the receiver you can see the System Info screen Press POWER on the front panel to turn on the receiv
130. n channel or through publication on the website set forth at the top of this Agreement it will be considered given when first broadcast or published If we send you notice by telephone it will be considered given when personally delivered to you or when left as a message at your then current phone number in our records Unless otherwise specified in this Agreement any notice required or permitted to be given by you under this Agreement shall be in writing and shall be sent by first class mail addressed to us at the mailing address set forth at the top of this Agreement and shall be deemed given when received by us at such mailing address B Physical Address Change of Address When setting up your DISH Network account you must provide us with the physical address where your Equipment will be located and your Services will be provided A post office box does not meet this requirement You must give us immediate notice of any change of name mailing address telephone number or physical address where your Equipment is located You may do this by notifying our customer service center by telephone or In writing at the phone number mailing address or e mail address set forth at the top of this Agreement C Online Account Information If you have an online account with us you are responsible for maintaining the confidentiality of your account username and password and for all activities that occur under your account username and or password You A
131. nals from over the air or cable broadcasts they should show nothing but snow or static These channels must fall in one of the two ranges below For example if you find that cable channels 75 76 and 77 do not pick up any broadcasts pick these channels since they fall into the range below for cable channels Make sure these three channels on other remote TV s also do not pick up broadcasts e Air Mode Select a channel between 21 and 69 if your TV s will be set in Air Mode e Cable Mode Select a channel between 73 and 125 if your TV s will be set in Cable Mode Note The remote TV s will have to be set to the same channel mode either air or cable channel mode for this installation See your TV user s guide for instructions on how to set your TV to air or cable channel modes 4 Pick the channel in the middle of the three you selected in step Write that channel down in the blank provided in step 5 For example if the three channels you picked in the preceding step were air channels 60 61 and 62 pick channel 61 and write it in the space provided in step 5 5 If your TV is set to over the air mode for the channels you picked in step 4 circle Air below If your TV is set to cable mode for the channels you picked in step 4 circle Cable below If you are 10 11 12 13 14 15 16 Connections and Setup Connecting to the Remote TVs TV1 or TV2 using these instructions for both TV1 and TV2 pick a different channel for
132. nel to open the System Information screen Press RECORD on the remote control Make sure the System Information screen shows the correct information e Switch position UHF IR UHF Pro e Switch position IR IR only Remote Controls Controlling Other Components Installing a UHF Attenuator Unwanted UHF signals may interfere with signals from the remote control to the receiver To prevent such interference you can install a 10 dB attenuator available from many consumer electronics parts stores Adding this attenuator will help keep out stray UHF signals but it will also cut down how far away you are able to use the remote control 1 Remove the remote control antenna from the REMOTE ANTENNA input jack on the receiver s back ann panel Remote Antenna 2 Attach a 10 dB UHF attenuator to the REMOTE ANTENNA input jack Example of Receiver Back Panel a p a eet P uet uL mm 4 2 dB Attenuatos 3 Attach the remote control antenna to the 10 dB Example of UHF attenuator Receiver Back Panel 7 40 dB Attenuator Remote Antenna CONTROLLING OTHER COMPONENTS To use the remote to control other devices such as a TV a VCR or DVD player and an audio tuner or amplifier or a second DISH satellite receiver you must first program it to control these other devices You can do this by either following the instructions in Setting Up Using Device Code Tables on page
133. ng TV2 Receiver Connection 5 00 You purchase or lease a dual tuner receiver and it is not connected to a phone line and or a broadband network 5 00 You receive Services in Alaska AK or Hawaii HI D D DISH 500 Upgrade Fee Transactional Fees 5 00 You order PPV or make a credit debit card or Bank Account payment over the phone with an agent 40 00 One time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver 7 00 Agent Assist Fee External Hard Drive Activation Fee Late Payment Fee You do not pay your bill in full on or before its due date unless you are receiving Services pursuant to a Pre Pay Promotion Returned Payment Fee 10 00 You make an EFT or check payment to DISH Network and it is subsequently returned Shipping and Handling Fee 15 00 DISH Network delivers hardware to you via regular delivery A 20 00 Extended Delivery Fee also applies to AK HI Puerto Rico or Virgin Islands Overnight Delivery Fee 20 00 DISH Network delivers an item to you via overnight delivery not available in Alaska Hawaii Puerto Rico or the U S Virgin Islands Box Return Fee 17 00 DISH Network delivers return boxes and labels to return leased equipment Smart Card Replacement 50 00 We replace your Smart Card because it was lost Fee damaged defective or stolen as long as there is no evidence of tampering or modification Out of W
134. ng macro commands into universal remote controls Using an on only or off only remote command is more effective than a toggle on off command when trying to make sure the satellite receiver is reliably in one state or the other To use discrete power commands complete the following tasks OF uc 5 Press POWER S SAT Mode Press VOLUME UP Press any SaaS until all mode for discrete power on button buttons light up or press VOLUME DOWN to end this Program the for discrete power off procedure remote control Remote Controls Tips TIPS e f using a specific channel for TV2 for example channel 60 TV2 s remote control must be programmed with a TV2 channel input before you can use RECOVER e Place the channel sticker on the remote TV and write down the channel you use to watch DISH programming The stickers are inside the front cover of this guide e f you don t want to accidentally change channels on your TV or VCR then try programming the remote control in Limited Mode as described on page 62 e Make sure you have a UHF remote control antenna connected to the receiver s back panel input jack so you can use Remote Control 2 See page 15 for instructions QUESTIONS e My remote doesn t control my receiver or other components What should do Ensure you have the remote control in the correct device mode page 62 Check the batteries in the remote control page 15 Verify the remote control address page
135. nlarge programs side by side normal viewing PIP the PIP Z EL SESS Finding Programs to Watch Tips TIPS Press INFO to get more information about the program you highlighted Press VIEW LIVE TV to cancel almost any screen and return to live TV Press SWAP without pressing PIP first to switch between the two satellite TV tuners in Single Mode QUESTIONS How can I customize the Program Guide You can set up a Favorites List as described on page 37 You can change how the Program Guide is displayed the size of the text number of programming hours displayed etc as described on page 81 Why are some of my channels missing You may have locked or hidden the channels See Chapter 6 Parental Controls on page 39 for information on locking and unlocking the receiver and Hiding Adult Content or Locked Channels on page 46 for information on showing or hiding cer tain channels You may have the wrong list showing in the Program Guide Press the remote s GUIDE button to open the Program Guide Press GUIDE again to select the next Favorites List Press GUIDE repeatedly to scan through all the available lists of channels See the chapter on Favorites Lists starting on page 35 for more infor mation Which remote do I use Dual Mode Use Remote Control 1 for the nearby TV and Remote Control 2 for the remote TV s Single Mode Both the remotes control the receiver Why isn t PIP working Your receiver
136. nt cover of this guide oet the VCR output to channel 3 or 4 Tune the remote TV to the same channel to which you set your VCR in step 6 Write the channel number you tuned your TV to in the previous step on one of the TV2 channel stickers Place the sticker on or near the TV This sticker will remind you which channel to use to watch satellite programming The stickers are located in the inside front cover of this guide Connections and Setup Connecting Using DishCOMM CONNECTING USING DISHCOMM DishCOMM is a robust network technology based on the HomePlug 1 0 standard that allows compatible DISH satellite receivers to send and receive data via the power lines in your home DishCOMM allows one or more receivers to share another receiver s phone connection see step 4 below or to use a DishCOMM Modem connected to the phone line see step 5 below which eliminates the need for a physical phone line connection to a receiver DishCOMM compatible receivers also can use a HomePlug to Ethernet Adapter if HomePlug 1 0 or HomePlug Turbo compatible to connect to a broadband home network for additional features See Connecting to a Broadband Network on page 95 Creating a DishCOMM Network To enable communication between DishCOMM compatible receivers and DishCOMM equipment you must create a DishCOMM Network Create a DishCOMM Network by adding compatible receivers and equipment such as a DishCOMM Modem Use a single receiver to enter
137. nt timers for overlapping programs the receiver displays a screen with the dates and times listed for both programs The receiver also displays this screen if a program time has changed causing one timer to overlap another You must delete or edit one of the timers d sh WARNING Timer Conflict TIPS e It s very important to leave the receiver enabled to receive updates so that the receiver can have the latest software and Program Guide information Make sure that the Updates feature is enabled as described on page 82 e Be sure to set up the receiver to control your VCR as described on page 96 e If your VCR does not respond to the receiver s IR commands then see if you accidentally left the protective film on the receiver s front panel or on your VCR Use the information in this chapter to learn more about using your new remote controls e IMPROVING RECEIVER CONTROL e CONTROLLING OTHER COMPONENTS e THE RECOVER BUTTON e SENDING DISCRETE POWER ON AND OFF ra Chapter 9 Improving Receiver Control IMPROVING RECEIVER CONTROL These instructions help you improve your remote control settings to best operate your new satellite receiver Changing the Address for Remote Control 2 Because UHF signals travel long distances and can pass through walls a neighbor s remote may be able control your receiver by mistake To keep this from happening you can change the remote control address You can also use these instructions
138. o that is the shape of the image for HD channels displayed on the remote TV s Finding Programs to Watch Chapter Let s Watch TV The receiver is on channel 414 but you need to change it quickly to channel 210 How do you change the channel You know your favorite team is playing but you re not sure of the channel How do you find the game You re in the mood for a movie but you you re not sure what s on Is there a way to look for movies This chapter shows you the various ways for you to find something to watch You ll find the following information in this chapter e CHANGING CHANNELS UsiNG THE PROGRAM GUIDE e USING THE BROWSE BANNER e USING SEARCH TO FIND A PROGRAM e FINDING A PROGRAM BY ITS THEME e USING PICTURE IN PICTURE Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver e Use the UP and DOWN ARROWS on your remote control e Enter a channel number with the remote control NUMBER PAD Using the Up and Down Arrows t While watching live TV if you want to change the channels one at a time to see what s on press the UP and DOWN ARROWS on your remote control You can also change the channels the same way using the UP lt gt and DOWN ARROWS on the receiver front panel Entering a Channel Number QUE KIN ED While watching live TV if you know the specific channel you Cra la LH want to watch enter the channel
139. o at least 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH retailer or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Use waterproof F connectors outdoors 3 Peel off the blue stickers and affix them to the cables close to where they connect to the SATELLITE IN 1 and SATELLITE IN 2 connections on the back of the receiver The stickers are in the front cover of this guide 4 On Remote Control 1 press MENU select System Setup Installation and then Point Dish to display the Point Dish screen on the nearby TV Select Check Switch Select Test The receiver begins performing the Check Switch tests When it is finished the Installation Summary screen displays Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system Select Done oelect Done to exit the Point Dish menu At this point the receiver may walk you through a procedure to download software If this prompt displays follow the instructions and do not disturb the receiver until the nearby TV is displaying DISH video programming Otherwise press VIEW LIVE TV After a few minutes you should be watching TV Chapter 11 Conn
140. o get the replacement remote control that uses UHF Pro signals to control TV1 Call your DISH retailer or visit the www mydish com website select Upgrades and then Remotes amp Accessories HDMI Connections The HDMI connection delivers high quality audio and video to your HDTV or HD Monitor using one cable If your HDTV or monitor has an HDMI input available this is the recommended connection D T am HDMI and receiver on wun J E Connect receiver and confirm picture 3 and monitor with Confirm Turn monitor HDMI cable sound and volume 1 Connect an HDMI cable between the receiver and HDTV set or monitor Turn on your receiver and TV using their front panel controls Confirm that you are seeing a picture from the receiver Consult your HDTV user s guide if you need to change your HDTV source or input setting to display from the HDMI input 4 f you do not see a picture see No Picture on the nearby TV on page 87 Refer to Setting Up to Display in HD on page 88 Note In most cases connecting the HDMI cable will provide plug and play control of the HDTV or monitor s display resolution and other settings However your HDTV may require that you select a different format to display from the receiver during setup 5 Turn up the volume on your HDTV and confirm you hear sound If you don t hear any sound then your system may require you to connect audio
141. o right at any time to pledge sell mortgage otherwise encumber give away remove relocate alter or tamper with such Equipment or to tamper with or alter any notice of our ownership on such Equipment Any reinstallation return or change in the location of such Equipment must be performed by DISH Network at our then current service rates You shall not attach any electrical or other devices to or in any way alter any such Equipment without our prior written consent You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such Equipment be covered by your homeowners renters or other insurance policy B Return of Leased Equipment It is your responsibility to return all leased Equipment within thirty 30 days following cancellation or disconnection of your Services You must call 800 333 DISH 3474 to receive a return authorization number and instructions regarding ae ee methods for returning the Equipment Options to return your Equipment include but are not limited to the use of a shipping label and empty box provided by DISH Network by paying a Box Return Fee Ne detailed in Exhibit 1 which price is subject to change at any time or scheduling a DISH Network in home service call to remove the Equipment by paying a Service Call Fee as detailed in Exhibit 1 charge which price is subject to change at any time Equipment will not be deemed returned until received by DISH Network If you do not return
142. olation between the antenna port and the network port of your system It is recommended that you purchase a splitter or amplifier with the correctly specified isolation from your local satellite television retailer Account Information 4 Address Remote Control Changing 58 Checking 59 Adult Content Hiding 46 Antenna Dish 91 Over the Air 95 Remote Control Adjusting 60 Remote Control Attach 15 Remote Control Attenuator 61 Automatic Timer 54 B Back Panel 19 Batteries Remote Control 15 Browse Banner 28 109 Buying a Pay Per View 34 C Caller ID 75 History List 76 Menu Screens 75 Setting Up 75 Troubleshooting 113 Canceling a Procedure 21 Changing Channels 26 107 Changing Languages 76 113 Channel Locks 45 Check Switch 101 Checking the Device Codes 65 Checking the Remote Control Address 59 Closed Captioning 13 77 Closing Menus 20 Combination Devices 62 Connecting a VCR to the Remote TV 94 Connecting Over the Air Cable TV 95 Connecting to the Nearby TV TV1 84 HDMI Digital Audio Video Connections 84 YPbPr Connections 85 Connecting to the Phone Line 92 Connecting to the Remote TVs TV2 87 Connecting to Your Dish Antenna 91 Connections Back Panel 19 Controlling Other Components 61 Controls and Indicators Receiver Front Panel 19 Conventions User Guide 3 Customer Support DISH Network 50 D Deleting a Timer 56 Descriptive Video 76 Device Codes 63 65 118 Device Codes Scan 64 Diagnostics 100 Dish Antenn
143. ommands in two ways 1 You can follow the instructions for using device codes to program a specific mode and then learn commands that add new or overwrite existing functions of the remote control s buttons in this mode For this type of learning any button without a learned command keeps the button s existing function if any in that mode for that particular device code 2 Each button on this remote learns a command from the equipment s original remote control For this type of learning any button without a learned command will have no function for that device To teach your DISH remote control specific commands for your devices complete the following Instructions Additional Information 1 Ensure your DISH remote control is See Checking the Remote Control Address programmed with the desired address on page 59 2 Place both your DISH remote and the origi Holding either remote control in your hand may nal equipment s remote control on a flat cause learning to fail stable surface Remote Controls On the DISH remote press and hold the mode button for your equipment for about three seconds until all the mode buttons light up and then release it To start learning commands for this mode e f you ve found a code for that device first program the code Now press and release RECALL then press and hold RECORD for about three seconds e f you have not programmed a code for that device press and hold RECORD for three se
144. on Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time Delete a timer To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates If you want an automatic event timer to start and stop according to a specific program avoid editing that event timer Review the rules on start and stop times for manual event timers Use the Program Guide or a printed schedule to find the program name Reference Timers What Is Happening You set an event timer The event timer misses the beginning or the end of a program Troubleshooting Tables Possible Reason What to Do The program may have started a little earlier than scheduled or it may have run over its scheduled ending time Hearing A Program Possible Reason What to Do What Is Happening The receiver front panel Power light is on and there is a good picture on the TV set but you do not hear any sound You hear a foreign language with a program Caller ID What Is Happening Caller ID is not working You may have muted the sound or set the volume so low that you cannot hear it The audio connections may not be properly connected You have selected Dolby Digital Only when there is no Dol
145. only be able to use the POWER and DVD VCR function buttons Turning Limited Mode On and Off The section Setting Up Using Device Code Tables has a step that tells the remote control to go into Limited Mode You can use this feature to limit the functions of a TV or a VCR that you control with the remote in TV DVD VCR or AUX device mode Here s a simple way to turn Limited Mode on and off at any time 1 Press and hold the device mode button for example TV for about three seconds until all of the mode buttons light and then release the mode button 2 Press one of the following remote buttons e PAGE UP to turn Limited Mode on e PAGE DOWN to turn Limited Mode off 3 Press the POUND button Note Limited Mode is not used with audio amplifiers programmed on the AUX button Combination Devices If you are programming the remote to control a combination device such as a TV VCR or a TV DVD program the remote control in one mode and then repeat the procedure in the other mode For example to program the remote to control a TV VCR using codes 622 and 815 follow the instructions to program the remote to control the TV using code 622 and then repeat the instructions for programming to control the VCR using code 815 Remote Controls Controlling Other Components Setting Up Using Device Code Tables 10 11 Set up the remote to control other devices using the device codes listed on page 118 In the instructions below the colu
146. ons light up and then release the button The AUX mode button flashes Press the 3 button on the remote s NUMBER PAD Use the NUMBER PAD to enter the address you wrote down in step 1 Press the remote s POUND button The AUX mode button flashes three times Press the remote s RECORD button and ensure that the address you programmed for the remote matches the address displayed on the receiver s System Information screen THE RECOVER BUTTON Use RECOVER if you suddenly have a snowy all blue or black screen on your TV and cannot get the picture back from your satellite receiver When you press RECOVER as described below the remote control sends commands to your TV to change channels or video inputs to get back to watching satellite programming This procedure works only if you have accidentally changed the TV channel or video input It does not recover a lost satellite signal See Troubleshooting on page 106 for information on solving problems Note 1 The remote must be programmed to control the TV and VCR if applicable for RECOVER to work as described Note 2 RECOVER will first try to tune your TV to channel 3 then channel 4 and then other video inputs with each press of the RECOVER button You may need to press RECOVER up to 30 times to recover satellite TV video If RECOVER is programmed to a specific channel see page 71 the pressing the RECOVER button will tune the TV only to the specific channel for example to channel 60 i
147. ontained within any receiver or Smart Card cud dues are strictly prohibited and may result in the termination of this Agreement disconnection of your Services and or legal action H Software License You are licensed to use the software provided in your DISH Network receiver s as updated by DISH Network its licensors and or its suppliers from time to time solely in executable code form solely in conjunction with lawful operation of the DISH Network receiver s that you purchased or leased and solely for the purposes permitted under this Agreement You may not copy modify or transfer any software provided in your DISH Network receiver s or any copy of such software in whole or in part You may not reverse engineer disassemble decompile or translate such software or otherwise attempt to derive its source code except to the extent allowed under any applicable laws You may not rent lease load resell for profit or distribute any software provided in your DISH Network receiver s or Dae thereof Such software is licensed not sold to you for use only under the terms and conditions of this license and DISH Network its licensors and its suppliers reserve all rights not expressly granted to you aay as stated above this license does not grant to you any intellectual AN rights in the software provided in your DISH Network receiver s Any attempt to transfer any of the rights duties or obligations of this license is null and void If you breac
148. or instructions for how to set up V Chip protection in each TV Locking your receiver is a two step process 1 Create the lock s that you want Available locks types are e Ratings Locks locks programs based on the programs ratings e Channel Locks locks specific channels regardless of program content e Lock PPV prevents unauthorized ordering of pay per view or on demand programs e Hide Adult or Hide Locked hides adult channels or locked channels from being displayed in the Program Guide or any other channel lists such as Favorites lists e Front Panel Lock prevents your receiver s front panel buttons from being used 2 Then you must lock the receiver itself When the receiver is locked anyone who wants to access locked items or change menu options for programming the locks that have been set first must enter the password Parental Controls Creating or Changing a Password CREATING OR CHANGING A PASSWORD The first thing to do before using the receiver locks is set up your password m _ Cancel Enter password Select Change if requested Password m E Enter a password Press MENU and select OK and select Locks 1 Press the MENU button and select parental control Locks 5 N If the receiver is locked enter the password using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select the option for Change Password Ente
149. orization RA number 4 You will be given the appropriate address for which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the original equipment For faster service see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materials or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be considered out of warranty Follow the instructions given to you by the Customer Service Representative 6 Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense DISH Network s Exchange Programs DISH offers two options if you need to replace your satellite receiver equipment or its accessories Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you depending upon where you live it could take three to five business days Along with replacement equipment you will receive a prepai shipping label and instructions on how to return the original equipment The shipping charge for receiving replacement equipment and returning the or
150. our DISH retailer for assistance or visit the www mydish com website select Upgrades and then Remotes amp Accessories When connecting to the HOME DISTRIBUTION coaxial jack you must meet the FCC requirements in the Appendix To meet these requirements your receiver includes a software based attenuator e If connecting to your in home cabling system to distribute the signal to a TV s in other rooms in most cases you will not have to enable the attenuator on the HOME DISTRIBUTION output jack for typical in home cabling systems e f connecting directly to a nearby TV tuner input jack you must enable the attenuator between the receiver s HOME DISTRIBUTION jack and the TV tuner home cable system see Connecting an Over the Air Antenna in the If you have an over the air antenna or cable connected to your in next section Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between over the air OTA AN and cable channels During this procedure it will be necessary to change the channels on your TV s to tune to these channels to see the video from the receiver See your TV user s guide for instructions 1 Connect the tuner input of the remote TV s in other rooms to an existing wall cable outlet using a coaxial cable Turn on every remote TV connected to the in home cabling system Find three channels next to each other on one of your remote TV s that do not pick up any sig
151. our receiver at any time without notice H Private Home Viewing Only DISH Network provides Services to you solely for viewing use and enjoyment in your private home You agree that no Services provided to you will be viewed in areas open to the public commercial establishments or other residential locations Services may not be rebroadcast or performed and admission may not be charged for listening to or viewing any Services If your Services are viewed in an area open to the public a commerical establishment or another residential location we may disconnect your Services and in addition to all other applicable fees you must pay us the difference between the price actually paid for Services and the full applicable rate for such Services regardless of whether we have the right to distribute such Services in such other location Changes in Services Offered We may add delete rearrange and or change any and all programming programming packages and other Services that we offer as well as the prices and fees related to such programming programming Mora a and Services at any time including without limitation during ay term commitment period to which you have agreed If a change affects you we will notify you of such change and its effective date In the event that we delete rearrange or change any programming programming packages or other Services we have no obligation to replace or supplement such programming programming packages or othe
152. phone service according to the third party billing agent s billing procedures and applicable state statutes and regulations Please contact your third party billing agent for details Failure to pay all or any part of your third party billing agent bill may result in disconnection of Services If your account is assigned to a third party billing agent we will provide you notice of such assignment E Credit Checks You authorize DISH Network to investigate your financial responsibility and creditworthiness including without limitation acquiring credit reports and histories and to report any payment defaults to credit reporting agencies Such credit checks may require you to provide DISH Network with your social security number Under the Fair Credit Reporting Act you have the right to in DISH Network if you believe we have reported inaccurate information about your account to any credit reporting agency Please include in any such notice the specific item of dispute and why you believe the information reported is in error F Applicable Law This Agreement including without limitation all matters Puri Ne its validity construction performance and enforcement and any claim complaint or dispute arising out of or related to this Agreement the Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law provisions This Agreement is subject to amendment modification or t
153. player and a third AUX device This section describes how to use the various features on the two types of remote controls included with your satellite TV system Chapter 2 Remote Controls Types of Remote Controls Remote Control 1 uses infrared IR signals to e Control TV1 menus for the nearby TV in Dual Mode e Control the satellite receiver in Single Mode IR signals travel only short distances 40 feet or less and cannot go through walls or other solid objects You must point the remote control directly at the DISH receiver with no objects blocking the line of sight Remote Control 1 uses IR signals to control the receiver and other devices it is programmed to operate This remote control is identified by the green number 1 at the bottom of the remote control Remote Control 2 uses UHF Pro signals to e Control TV2 menus for the remote TV s in Dual Mode e Control the satellite receiver in Single Mode UHF Pro signals travel long distances and can pass through walls and other solid objects To use Remote Control 2 to control a DISH receiver you must attach the remote control antenna to the receiver back panel jack see page 15 Remote Control 2 uses IR signals to operate other devices programmed into the remote control You must point the remote control directly at these devices with no objects blocking the line of sight This remote control is identified by the blue number 2 a
154. ply in certain circumstances to your payment for the Services including without limitation those expressly set forth in Exhibit 1 attached hereto and incorporated herein by reference C AutoPay and Paperless Billing If you accept a promotion that requires D to sign up for and maintain AutoPay and or Paperless Billing and later discontinue AutoPay and or Paperless Billing then you may no longer be eligible for that promotion and you may lose the promotional price D Alterations to Payment Terms If you paid for a monthly subscription other than a Pre Pay Promotion and your account is past due on more than one occasion we may require that you pay for all Services and Equipment before you receive them and you will be deemed to be receiving your Service under a Pre Pay Promotion at which point all terms and conditions of such Pre Pay Promotion will apply to you If you paid for a multi month subscription to any Services and ut account is past due for any amount we may convert your multi month subscription to a monthly subscription and we will first apply the oo you paid for your multi month subscription to any past due amounts and then to any obligations you incur in the uture E Restarting your Services If you do not pay your bill in full by its due date or you at any time otherwise fail neglect or refuse to make timely payment for your Services we may disconnect your Services and in such event we will be wholly relieved from any and all of
155. ppendix Residential Customer Agreement must i keep your account username and password confidential and not share them with anyone else and ii immediately notify us of any unauthorized use of your password and or account username or other breach of security D Third Party Billing Agents We may enter into relationships with third parties to provide billing and other services on our behalf in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances Additional terms and conditions imposed by our third party billing agents may apply For example and without limitation i late fees imposed by our third party billing agents may be administered according to our third party biling agent s billing procedures and applicable state tariffs and regulations ii our third party billing agents may require that you to pay all past due charges for Services a restart fee and or a prepayment before we reconnect your Services and iii other services provided by our third party billing agents including without limitation local telephone service may need to be restored before DISH Network Services can be restored and a restoral fee and or deposit may be required to restore third party 2 x services Partial payments on third party billing agent bills may be applied first to the balance due for other services billed on your third party billing EE bill including without limitation local tele
156. pter 11 Connecting an Over the Air Antenna e The broadcast station s power the lower the power the weaker the signal e Obstacles between the station and your home such as mountains buildings trees or other objects these may block or reflect the signal before it reaches you e Multiple broadcast stations to receive good signals from several stations you may need to compromise in how you aim the antenna or you may need more than one antenna The effects of poor digital reception are different from the effects of poor analog reception e Poor analog reception usually causes the TV picture to be snowy or to include ghosts that is multiple images caused by receiving reflected signals along with the direct signal from a station e Poor digital reception may cause the TV picture to be pixelized that is broken up into small squares of various colors or to be lost completely the TV screen is all black or all blue e Digital broadcasts often provide either a very good picture or no picture at all e You may be able to receive a poor analog signal but not be able to receive a digital signal at all To get the best possible digital signal reception make sure you use the best over the air antenna for where you live e You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set or a much larger number via a large UHF VHF indoor outdoor antenna e he higher the quality
157. put that feature into Text mode You may have connected the receiver to an input on the TV that is incorrect for the signal Check other nearby electrical devices as possible sources of interference Check that all required coaxial cables are in place Check for moisture or water leaking into all connections Dry them out if needed then seal them with coaxial cable sealant Check the dish to receiver cable run length if itis over 100 feet call your dealer or installer Make sure the system is properly grounded Using the TV remote control and or menus displayed by the TV notthe receiver remote control or the menus displayed by the receiver turn off the closed captioned feature Check your TV owner s manual for the correct TV input to use for the signal output from the DISH receiver output from the receiver If you have not added channels to any custom Favorites List you will be able to apply only the All Chan list or the All Sub list The receiver will not allow you to change the All Chan list or the All Sub list The receiver will not allow you to apply an empty list If you have set up the Program Guide to hide adult channels and the receiver is locked the Favorites List will not show such channels Reset your receiver You mustadd channels to a custom Favorites List before you can apply it Choose another list to change Note You can change the All Sub list by changing what channels
158. r Services You are not entitled to any refund because of a deletion rearrangement or change of any programming programming packages or other Services J Promotional Offers and Items If a third party such as an independent DISH Network retailer integrator or private cable operator offered you a promotional offer or item in connection with your subscription to the Services such third party is wholly responsible for fulfilling such promotional offer or providing such promotional item and DISH Network is not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH Network s prior authorization approval permission or knowledge 2 BILLING POLICIES PAYMENTS FOR SERVICES FEES A Payments You agree to pay all amounts billed for Services as well as all taxes fees and other charges if any that are now or may in the future be assessed in connection with any Services you receive from us and any other charges due and owing to us State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite providers for transmission of programming in some states may apply Unless you prepay for a multi month subscription to Services or prepay for all Services as required by your participation in a Pre Pay Promotion we will bill you monthly in advance for most Services and in arrears for other Services such as pay per view ordered by you or anyone who uses your Equipment whether with or w
159. r View programs or events are restricted to one receiver per account e Will be charged more than once for ordering the same Pay Per View on two or more receivers If you re using the remote control you won t be charged more than once as long as it is the same event that is starts at the same time or All Day movie e Why doesn t my Program Guide show any Pay Per View channels You may be using a Favorites List that doesn t include Pay Per View channels Press the GUIDE button to open the Program Guide and then press GUIDE again until you see All Chan in the upper left corner of the Program Guide See Chapter 5 Favorites Lists on page 36 for more information on using Favorites Lists You may have Pay Per View channels locked and hidden See Chapter 6 Parental Controls on page 46 e Why are some Pay Per View programs blacked out Certain sporting events and other programs are sometimes blacked out because of local restrictions e Why did my all day Pay Per View program shut off while was watching it The all day events run from 3 AM to 3 AM U S Mountain Time Chapter 4 Questions Notes Favorites Lists Chapter Setting Up Your Favorites Lists One of the benefits of DISH service is that it provides you access to many TV channels However the number of choices can make it difficult to find something to watch When you read this chapter you ll learn how to set up and use Favorites Lists The information in th
160. r between Dual and Single Mode ri Dual Mode L Single Mode Indications Dual Mode front panel Single Mode front panel indicator lights indicator lights Favorites Lists that are set up for both outputs TV1 and TV2 are available at their respective TV locations Favorites Lists Locks that are set up for both outputs TV1 and TV2 are available at their respective TV locations Parental Controls Closed Captioning CC for SD and HD programming is available on TV1 CC only for SD programming is available on TV2 CC also must be enabled on the TV itself Closed Captioning Only Favorites Lists that are set up for TV1 are available The lists for TV2 are not lost they are simply unavailable in Single Mode Locks that are set up for only TV1 are available The locks for TV2 are not lost they are simply unavailable in Single Mode CC that is set up on the receiver is available on both outputs TV1 and TV2 Note If you press the MODE button on the front panel and someone is viewing a remote TV while the receiver is in Dual Mode you will see a pop up message on the nearby TV warning you that you are about to disrupt the use of the TV2 output s REMOTE CONTROLS The two remote controls give you access to all the features of your satellite receiver You can set up each remote to control the satellite receiver and up to three other devices see page 61 These devices can bea TV a VCR or DVD
161. r the Press If no System and hold P VOOG When the System Information screen Make sure REcOvEm P tfonstoflash once Information screen repeat steps 2 amp 3 until yourTVis untit ay then al 4 Mode buttons displays you have the System Information on Mode buttons IHE recovered your satellite screen appears light up programming press SELECT to exit Note 1 Press any remote control button other than RECOVER to end this procedure Note 2 If RECOVER is not programmed to a specific channel then RECOVER will first try to tune your TV to channel 3 then channel 4 and then other video inputs with each press of the RECOVER button You may need to press RECOVER up to 30 times to recover your satellite TV video If RECOVER is programmed to a specific channel see page 71 pressing RECOVER will tune the TV to the specific channel for example channel 060 Chapter 9 Sending Discrete Power On and Off Removing the Recover Button Channel Programming The following instructions describe how to reset RECOVER to restore satellite TV viewing by tuning your TV s or VCR if one is installed to channel 3 4 and then other inputs 2 3 Press STAR Press the Zero button Press POUND Press and hold the 3 times TV Mode button TV Mode button until all II flash 3 ti Mode buttons light up MUS ES button will flash SENDING DISCRETE POWER ON AND OFF Installers use discrete power on and power off IR commands when programmi
162. r the current password using the remote control NUMBER PAD Then select OK Press the SELECT button Enter the new password using the emote control NUMBER PAD Then select OK Oo OF fF CO Enter the new password again for confirmation using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK 8 Memorize this new password From now on enter this password to lock or unlock the receiver If you forget your password then you will need to contact the DISH Customer Service Center and speak with a representative LOCKING AND UNLOCKING YOUR RECEIVER You must lock the receiver for any receiver locks you set to take effect Locking the receiver also locks the modulator output for TV1 See page 76 To lock the receiver you must first create a password see Setting Up a Password in the previous section Be sure to refer to this section whenever you set any lock on your receiver Enter password Select Lock ee if requested or Unlock BBB 5 Cancel d System Press MENU i Enter password and select Locks and select OK 6 25 pm Chapter 6 Creating or Changing Ratings Locks Press the MENU button and select parental control Locks 5 If the receiver is locked enter the password using the remote s NUMBER PAD The receiver displays stars as you enter the digits of the password Then select OK Select Lock System or Unlock System If you are lo
163. ram Guide Select Yes or OK to confirm you want to buy the program Note Once you confirm an order for a Pay Per View program or event you cannot cancel the order and you will be billed for it REVIEWING PAY PER VIEW PURCHASES Select Done The Purchase History screen will display Press MENU and select System Setup then Purchase History Pay Per View Tips TIPS e You can set up an event timer on the receiver to tune automatically to the start of your Pay Per View program or event Refer to page 54 for more details W e You can prevent others from purchasing Pay Per View programs by using locks see page 46 e Please keep your receiver connected to an active telephone line or a broadband net work so that you can order Pay Per View programming using your remote control QUESTIONS e Howcanl order an event for all my DISH receivers connected TVs Order on each receiver one at a time with the receiver s remote control For each receiver make sure that it is connected to an active phone line or a broadband network Order the event over the telephone 1 877 DISH PPV 347 4778 Charges may apply Order the event online by visiting the www mydish com ppv website Order the event over the phone at 1 800 333 DISH 3474 Charges may apply e ordered a Pay Per View program or event but can only see it on one receiver Some Pay Pe
164. ram to open the Themes and Search menu Press BROWSE RIGHT ARROW to display the Browse Banner To close a menu and return to watching a program press VIEW LIVE TV Highlighting Menu Options Use the remote control ARROWS to move the on screen highlight to the menu option When you move the on screen highlight the option becomes orange Selecting Menu Options When you select a menu option that option takes effect right away You can select a menu option in either of two ways e Move the highlight to the menu option using the remote control ARROWS In the example Program Guide is highlighted Then pressSELECT e If the menu option has a number next to it press the number on the NUMBER PAD button that matches this number When you use the NUMBER PAD you do not need to highlight the option first List of Choices in the Menus When you make a choice in a list the receiver does not apply the change until you select Save or Done If you do not want to save any changes select Cancel to discard all the changes made in the menu There are two types of lists Satellite Receiver Using Text Fields e Asingle choice list allows you to select only one choice at a time F SSE If you select another choice your previous choice is deselected Weekly Daily Mon Fri e A multiple choice list allows you to select more than one choice at one time If you select another choice your previous choice s stays select
165. re you are in SAT mode by pressing the SAT Mode button Press this button for SAT Mode Receiver Power amp TV Power Top button turns the receiver on off Bottom button turns the TV on off programming required Input Press once for Input Press and hold for Recover Receiver Menu Access features and settings Page Buttons in your satellite receiver Page up down in menus Volume amp Mute Buttons Control TV volume Programming required Program Guide Display the on screen guide Themes Search for programs using Themes Browse See what is on other channels Recall while watching TV k to h vi Go back to last channel viewed Arrows Select Buttons Channel up down navigate through menus guides and select a desired option Info Get info on programs Search hf i i i Search for a program View Satellite Programming Exit out of any menu guide and go back to viewing live TV Shortcut Keys for future use Number Buttons Enter a desired channel number or navigate thorugh menus Format Format the picture to the desired width to match the program you are viewing S ystem Wizard Press and hold to set up receiver and remote control DishHOME Explore interactive TV features Press amp Hold Picture In Picture PIP Buttons Watch two separate programs at once in Single Mode TV Mode Satellite Receiver Remote Controls To use the features described in this section ma
166. reen Consult with your installer to re aim the satellite dish if necessary to obtain the maximum possible signal strength Note the local weather conditions Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal Remove any snow or other debris which may have collected on the satellite dish Refer to your HDTV user s guide Make sure that the TV brightness and contrast are adjusted correctly and that the TV is working properly Make sure that the TV is connected properly to the receiver Reference Troubleshooting Tables Watching A Program What to Do What Is Happening Possible Reason A black box fills almost all of the TV screen The TV screen is all blue Favorites Lists Possible Reason What to Do What Is Happening You press the remote Guide button while the Program Guide is displayed You find that you can apply only the All Chan list or the All Sub list You try to change the All Chan list or the All Sub list The receiver displays an ERROR message You try to apply an empty Favorites List The receiver displays an ERROR message A Favorites List does not show channels that you know you have added to it There may be interference from other nearby electrical devices such as radio towers cellular telephones computers microwave ovens radios stereos or TVs You may have turned on the Closed Captioned feature on the TV and
167. s that caused an error in the FAX or modem transmission Parental Controls Locks What Is Happening Possible Reason What to Do You set a lock for example alockon You may not have locked the You mustlock the receiver to apply any programs by ratings but the lock receiver lock that you have set does not take effect You forgot the password so that you Call DISH Customer Service at 1 800 333 are unable to unlock the receiver DISH 3474 You must provide the following information 1 your name 2 your address 3 your telephone number 4 and the receiver s serial identification number Reference Troubleshooting Tables Buying a Pay Per View Program Possible Reason What to Do What Is Happening Someone orders a Pay Per View program without your permission You find that you are not able to order a Pay Per View program You find that you are not able to cancel a Pay Per View program Your setup includes more than one receiver You order a Pay Per View program but it does not appear via all of the receivers Menus You may have been away from the receiver and someone else used it The receiver may not be connected to an active telephone line You ordered a Pay Per View program and then decided not to watch it You ordered a Pay Per View program and want it to be available via all the receivers in your setup Lock the purchase of Pay Per View programs Remember tha
168. s 59 and 65 Check the UHF remote control antenna is correctly installed page 15 Adjust the position of the UHF remote antenna for improved reception page 60 e Why does my receiver change channels or display menus at random Your neighbor may have their remote control set on the same address Change the address on your remote control and receiver as described on page 58 If that doesn t help then you may have to install a UHF 10dB attenuator as described on page 61 Chapter 9 Questions Notes Heceiver Customization A Chapter Personalizing Your Satellite Receiver Take a look through this chapter and you ll find out how to change settings on the receiver to make it operate just the way you like As an added bonus if you find out that you don t like how it turned out you can reset the receiver to the way it was when you first got it Here s what s in this chapter e USING SHARED VIEW e MODULATOR SETUP e USING CALLER ID CHANGING LANGUAGES USING CLOSED CAPTIONING m e USING DOLBY DIGITAL AUDIO OUTPUT CHANGING THE PROGRAM GUIDE ORDER e CHANGING THE GUIDE DISPLAY e RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES e INACTIVITY STANDBY Chapter 10 Using Shared View UsiNG SHARED VIEW Shared View is a feature of Single Mode that lets you activate the TV2 audio and video outputs to display the same programming as the TV1 outputs While using this feature both the Remote
169. s satellites in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth Once the satellite dish is aimed at the satellite the dish does not have to move to follow it Rain and Snow Fade Satellite Heavy rain snow or dense cloud cover can reduce the pe satellite signal which may interrupt your programming service Your service will return after the weather D condition has passed Aiming the satellite dish to get the i aoe e strongest signal during installation will help prevent rain V MSN and snow from interrupting the signal Solar Interference Twice a year the sun moves to a position behind the DISH satellites as they orbit the Earth This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes During these brief periods you will not be able to see programming from DISH When the sun has moved from behind the satellites the programs will reappear This is an unavoidable natural event and has an adverse effect SS on many satellite program providers Introduction Why Connect to a Phone Line or Broadband WHY CONNECT TO A PHONE LINE OR BROADBAND Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line Keep the receiver connected to an active telephone line so that yo
170. s you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several minutes You may not have connected the receiver to an active telephone line or the telephone line may be defective 078 079 080 You may have set up the receiver to reset itself back to the factory defaults that is the settings it Troubleshooting Tables Wait a few minutes and then try again to enter the password Note The time out feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver Connect the receiver to an active telephone line Make sure that the telephone line to which you connect the receiver is working properly Note To be able to order Pay Per View programs you must keep the receiver connected to an active telephone line at all times If your setup includes more than one receiver this applies to each receiver The receiver uses the telephone line to make toll free calls usually in the middle of the night to send information to DISH Customer Service Center at 1 800 333 DISH 3474 had when it was shipped from the factory Changing Channels What Is Happening You enter a desired channel number The channel changes but the new channel is not exactly the channel you entered You are scanning up or down through the channels and t
171. services provided by such third party billing agent or vii you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against you D No Credits If your Services are cancelled or disconnected for any reason you still must pay all outstanding balances accrued including without limitation any applicable fees Except in certain limited circumstances charges for Services once charged to your account are non refundable and no refunds or credits will be provided in connection with the cancellation of Services If you received a discounted price due to a promotion and you cancel prior to any applicable expiration of that promotion you are not entitled to any refund or credit for the unused portions of such discounted price If you received a discounted price in exchange for your agreement to pay for your Services on a multi month basis and you cancel your Services prior to the expiration of your multi month subscription you are not entitled to any refund or credit for the unused portions of your multi month subscription 4 EQUIPMENT A Equipment In order to receive Services you must purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver s and applicable Smart Card s remote control s satellite antenna s and sometimes low noise block converter s with integrated feed s collectively Equipment B Additional Tuners and Receivers We may choose to allo
172. ss SYSTEM INFO on the receiver front panel to display the System Information screen on the nearby TV 3 Press RECORD on the remote control e Remote Control 1 The Primary Remote Address in the System Information screen changes to match the address preset in your TV1 remote control Typically the TV1 remote control for the nearby TV is IR only unless you have received an IR UHF Pro replacement remote control for example to operate a receiver installed in a closet e Remote Control 2 The Secondary Remote Address in the System Information screen changes to match the address that is preset in your TV2 remote control Press the POWER button on each remote control to turn on off the receiver After verifying remote operation select Done to close the System Information screen Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna back of the receiver straight up so you can use the remote control from as far away as possible Don t let the antenna touch anything If your UHF Pro Remote Control isn t working very well from far away you may be experiencing interference from objects near your receiver To improve your remote control s range try the following Place the receiver higher than all of the other equipment in your entertainment center Provide room above the receiver so that the remote control antenna can be installed straight up If you cannot install the
173. st enter the password before you can create an event timer for a locked program You must order a Pay Per View event before you can create an event timer for it You already have set up the maximum number of event timers You may have set up a Reminder but what you should have set up is an Auto Tune VCR or Ext You may have set up a timer with an incorrect frequency You may have several timers set up for the same time Stopping the event timer applies only to the current showing of the program Editing an automatic event timer converts it to a manual event timer Such a timer starts and stops at the times you specify not the start and stop times of any specific program You may have tried to set a manual event timer with invalid start or stop times The receiver may not be able to display a program name for a manual event timer To be able to set up an event timer for the program first enter the password To be able to set up an event timer for the event first order it To be able to set up a new event timer delete one of the event timers you set up earlier Hemember that a Reminder just reminds you that the program is about to start An Auto Tune timer reminds you and tunes the receiver to the program A VCR timer reminds you tunes the receiver and starts the VCR An Ext reminds you and then starts recording on an external device Remember that a Once event timer operates just one time A M
174. stalled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Signal Strength Present at the Television The software based attenuator within the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75 6dBuV If you choose not to enable the attenuator you must ensure that the signal strength present at the TV set does not exceed 75 6dBuV Connecting to an Over the Air Antenna In order to receive local broadcast channels you may wish to install an over the air antenna into your over the air tuner or TV distribution equipment There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and amplifiers You must be careful to meet certain FCC regulations with respect to the is
175. t 1 List 2 List 3 and List 4 The lists are empty until you add channels you want to include on them When you switch the receiver to operate in Single Mode the Favorites Lists for only TV1 are available However when you put the receiver back in Dual Mode the Favorites Lists for TV2 are available again If you find a program to watch using the Themes feature or by entering a channel number directly using the remote control the receiver tunes to the channel for that program whether or not that channel is on the active Favorites List You can include over the air OTA channels in your Favorites Lists if an over the air antenna is properly connected to the receiver See page 98 for instructions on connecting an over the air antenna Favorites Lists Creating or Changing Favorites Lists CREATING OR CHANGING FAVORITES LISTS You can create add channels to and remove channels from a Favorites List When you use your Favorites List only those channels in your list are shown in the Program Guide and Browse Banner 2 Currently Active Favorites han Modify Selected List List S elect list to ERE the MENU create or change aec one select Preferences o then Favorites Add or delete channels from the list NAMING FAVORITES LISTS You can name your Favorites Lists using as many as eight alphanumeric characters 2 Currently Active Favorites All Chan 3 4 Edit Name S
176. t continuously connect each DISH Network receiver on your account to the same land based telephone line and or a broadband home network Failure to connect each receiver to the same land based telephone line and or a broadband home network may result in interruption or disconnection of Services We may charge you a 1V2 Receiver Connection Fee for each dual tuner receiver that is not connected to the same land based telephone line and or a broadband network as detailed in Exhibit 1 F Receiver Alterations DISH Network may through periodic downloads alter the software features and or functionality in your DISH Network receivers provide data and content to DVR products store and remove data and content on the hard drives of DVR products and send electronic counter measures to your DISH Network receivers DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services but shall have no liability to you for any interruptions in Services arising out of or related to such downloads DISH Network may from time to time cease supporting one or more DISH Network receiver models G Proprietary Components and Software DISH Network receivers and Smart Cards contain components and software that are proprietary to DISH Network and its licensors You agree that you will not try to reverse engineer decompile or disassemble nor will you ES with or modify any software or hardware c
177. t custom start and stop times for a timer um Select Create 3 4 Priority 4 of 4 Ti m e r E Frequency m JSm m D Aulo TAII Episodes Channels Thursday January 20 Create Timer Reminder pomum Fr a i To o E 9120 HIST Lodi n Create Timer E 1118 A amp E 6 JAM Gas TAM End Late 3min 7116 GAME Y v x OO C done 7 TE 1112 HGTV Edit Time Select the Select Create Press MENU and frequency and Select Select Edit Enter the time i you want the timer TimMer select Daily Schedule type of timer channel Time to startand end and then Done Press the MENU button and select Timers 7 Select Create Timer Select the Timer Frequency see page 52 for more details oelect the Timer Type see page 52 for more details ao fF c N Select the TV channel satellite or over the air if applicable Use the UP DOWN ARROWS PAGE UP DOWN or the remote control NUMBER PAD to find the correct channel Select Edit Timer Set the Start Time and End Time Include the right AM PM indication for each Set the Date Select Create Timer O O ON o When you are finished select Done Chapter 8 Deleting a Timer DELETING A TIMER When you no longer need a timer you can remove it as shown 5 18pm C psee 7 Select Delete Press MENU and select Timers Select Timer s you want to delete OVERLAPPING TIMERS If you try to create eve
178. t the bottom of the remote control Satellite Receiver Remote Controls Remote Control Batteries The remote control comes with AAA batteries When you replace old batteries you should replace all four batteries Use batteries of the same type for example alkaline or carbon zinc Don t mix batteries of different types Alkaline batteries last longer 1 Press down on the top of the battery cover and slide the cover off 2 Take out all of the old batteries Put the new batteries in Make sure you match the plus ends with the plus markings on the battery case 4 Slide the battery cover back into place Low Battery Warning When you see a low battery warning message on your screen below the Program Banner the batteries in your remote control are weak and need to be replaced lt Jl TUE 3 19 White Waters x 6 25pm 6 00 pm 9 30 pm Dual Mode J301 HBO2E Remote Battery Low Remote Battery Low Attach the Remote Antenna Attach the remote control antenna to the receiver s back panel REMOTE ANTENNA input jack so you can use your UHF Pro Remote Control 2 Without the remote control antenna you cannot use this remote to control the receiver See Adjusting the Remote Antenna on page 60 for more detailed information about improving the performance of your UHF Pro remote control Chapter 2 Remote Controls Remote Control Buttons SAT Mode To use the features described in this section make su
179. t you are responsible for all Pay Per View purchases whether or not you authorize such purchases If you lock Pay Per View purchases then anyone who wants to order a Pay Per View program must enter the password You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at a times You cannot cancel an order for a Pay Per View program whether it was just ordered or ordered earlier If you want to watch a Pay Per View program on TVs connected to up to six receivers you must order the program for each receiver but you only pay for the program once What Is Happening Possible Reason What to Do You were using a menu and it e The receiver has a time out e Start over again suddenly closed feature that closes any menu after several minutes of no activity This will discard any changes you have made but otherwise does no harm to the receiver Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES Included with your remotes are lists containing the manufacturer codes for programming the remote to control your TV VCR Blu ray Disc or DVD player or audio equipment Every attempt has been made to include all codes If your device brand is not listed or if the codes listed do not work then the DISH remote may not control your specific device In some cases codes may operate some
180. tes Code makes it a federal crime to modify Equipment to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine of up to 500 000 and imprisonment for five years or both Any person who procures Equipment that has been so modified is an accessory to that offense and may be punished in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation The Equipment may incorporate copyright protection technology that is protected by U S patents and or other intellectual property rights Use of such copyright protection technology must be authorized by DISH Network or its suppliers or licensors and is intended for home and other limited pay per view uses only unless otherwise authorized by DISH Network or its suppliers or licensors Reverse engineering or disassembly is prohibited 9 GENERAL A Notice Any notice required or permitted to be given by us under this Agreement may be provided via the mail on your bill as a bill insert via broadcast on a television channel through publication on the website set forth at the top of this Agreement by telephone or by any other reasonable means If we send you notice by mail on your bill or as a bill insert it will be considered given the day after it is deposited in the U S mail addressed to you at your then current billing address in our records If we send you notice via broadcast on a televisio
181. tion please contact DISH Network at 1 800 333 DISH 3474 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Compliance Information Statement EchoStar Technologies Corporation 94 Inverness Terrace East Englewood CO 303 706 4000 declares that This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not in
182. trical shock 20 21 22 23 24 25 26 Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel Unplug the receiver from the AC power outlet before cleaning Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F If the receiver is cold to the touch do not plug it in immediately Let it sit unplugged at room temperature for at least 45 minutes before plugging it in Use an outlet that contains surge suppression or ground fault protection During an electrical storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide additional protection against damage caused by lightning or power line surges Tighten all of the coaxial cable connections only by hand If you use a wrench you may overtighten the connections and damage your equ
183. u will be able to order pay per view programs using your remote control use all of the DishHOME Interactive TV features and other DISH services see the instructions on page 94 A connected phone line also supports the Caller ID feature of your ViP series receiver see the instructions on page 77 Your satellite receiver can be connected to your broadband home network Currently this connection allows you to order additional content not usually available through your satellite TV package and you can order pay per view events using your remote control if you do not connect a phone line to your receiver See the connection instructions on page 95 and more information about Pay Per View programming on page 32 MOVING ON SCREEN LOGO Whenever the receiver is turned off using the remote control or front panel POWER button you will see the DISH logo and helpful tips on your TV screen This feature is included with your receiver to assure you that the connections between your receiver and TV s are not lost and also provides useful information about your receiver and its features Press the POWER or SELECT button on the remote control to resume watching your satellite TV programming Make sure you are using the correct remote control for your current TV viewing location The system Is currently NOT 2 locked To set the parental dis controls lock the system from xtrwork the Locks menu Press INFO to open locks Press SELECT to Watch TV
184. ug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped WARNING Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus Also no sources of flame such as lit candles shall be placed on the apparatus The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power The receiver is still connected to the AC power whenever it is plugged into a live power outlet even if it is turned off in standby mode using a remote control or front panel POWER button No flame sources such as lit candles should be placed on the equipment Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords this can result in a risk of fire or electrical shock Never insert objects of any kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or elec
185. uy the channel or if you believe this message was displayed by mistake Sometimes these messages display by mistake If you are sure your DISH package includes this channel then try resetting your receiver Reference Troubleshooting Tables Message Numbers You may have just plugged in the receiver and it is acquiring the satellite signal Or the receiver may have temporarily lost the signal The receiver may not be connected to an active telephone line The receiver may not yet have been electronically linked with the system via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may have temporarily lost the satellite signal The receiver may need to get new software before you can use it to order Pay Per View programs You may have tried to close an installation menu without having done the Check Switch test You may have aimed the satellite dish at one satellite but selected the option for another satellite on the Point Dish screen You may have set up the receiver to accept a transmission a download of the latest operating software via the satellite signal Possible Reason What to Do Wait a few minutes to see if the message is removed Make sure that all required cables are in place and chec
186. ver is connected to an active telephone line or broadband network See the instructions on page 94 or page 95 f Check for anything that might be blocking the dish antenna s view of the sky such as tree branches or snow 8 For more information call the DISH Customer Service Center at 1 800 333 DISH 3474 or see www dish com or www mydish com support Note Before calling the DISH Customer Service Center have ready the date of purchase and either your customer account number the receiver conditional access number or the receiver model number Press the SYSTEM INFO button on the receiver s front panel to display the System Information screen to find these numbers See Ordering Your DISH Packages on page 4 Also write down any error messages that the receiver displays on your television screen Reference Message Numbers Numbers 003 004 There may be a problem with the multi dish switch Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal or there may be other interference The wrong type of coaxial cable may be used in the system or the cable run length may be too long Or there may be a problem with the multi dish switch The receiver may not yet have been electronically linked with the system via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have mo
187. vice DishHOME lets you watch six different TV programs at once and access on demand entertainment games shopping news sports weather and customer service Make sure there is an active telephone line or broadband Internet connection to your receiver You can enjoy this feature on one TV at a time CUSTOMER SUPPORT An important feature of your satellite TV receiver is Customer Support This menu provides convenient access to your DISH account to review your statement pay your bill upgrade programming and more Make sure you connect an active telephone line to your receiver Press the MENU button on your remote and then select Customer Support sH w NETWORK More convenience to you 1 Add Programming 4 800 333 DISH 2 View Your Statement 3 Pay Your Bill 9 Tech Support Thank you for using Dish 6 Cool Features Network s Customer TIPS Whenever you want to exit an interactive feature and return to watching programming press VIEW LIVE TV and you ll be taken to the last channel that you were watching e You can also access DISH Customer Support from the DishHOME screen Timers GEOD Setting Up and Using Event Timers Have you found yourself having to make a choice between watching your favorite shows and living your life away from television This chapter shows you how to set up reminders and to record future programs on a VCR so that you ll never miss your favorite shows e TIMERS e USING THE TI
188. w you to place additional receivers on your account If we allow yeu to do so each additional receiver will be authorized to receive the same Services as your initial receiver subject to the imitations of your television equipment All of Ache receivers must be located at the same residence and continuously connected to the same land based telephone line and or broadband home network If you wish to receive Services at two different residential locations you must open a separate account for each location unless otherwise specifically authorized by DISH Network You may not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and connected to the same land based telephone line and or broadband home network If we later determine that you did we may disconnect your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account C Smart Cards Receiver s are equipped with a conditional access card Smart Card inserted into a slot or otherwise installed in such receiver Not all receivers with a Smart Card slot require a Smart Card for proper authorization Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request
189. you entered the code correctly then the device Press POUND mode button flashes three times Press POWER to turn off the device If the If the selected code works the device should turn device does not turn off skip to step 10 off Turn the device back on and try some other Sometimes POWER works when other buttons buttons to make sure they work Ifthe code Gon If in Limited Mode try VOLUME or MUTE works for other remote buttons stop here If the code doesn t work then repeat steps 3 through 9 with another device code from the tables Try every code listed for your device brand until one works for your device If you can t find a code that works then try the section Setting Up Using Device Codes Scan that follows Chapter 9 Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables starting on page 119 or if you could not find a code that worked for your device use this procedure to scan the remote control s entire memory for the device code In the instructions below the column on the left contains the instructions and the column on the right provides additional information us Mode button Turn until all Mode device on buttons light up Instructions Turn the device on Press and hold the mode button until all the mode buttons light up and then release the device mode button The button flashes For AUX mode only Press 0 for
190. you have scanned all the available codes in memory for that device type The device mode button flashes three times if you have entered the code correctly and stores the code that you found Sometimes POWER works for a device when other buttons do not If using Limited Mode then also try the remote s VOLUME or MUTE button s You may need to repeat the device code scan to find the best code for your device Note This process could take a long time because of this remote s very large device code database Remote Controls Controlling Other Components Checking the Device Codes Use these steps to find the device code you ve set for each remote control mode TV DVD or VCR and AUX 1 Press POUND twice Press amp hold the Mode button until all Mode Watch tne Mode button and count the flashes buttons light up Instructions Additional Information 1 Press and hold the device mode button until all the other mode buttons light up For example hold TV until all of the other mode and then release the button The mode buttons light When you let go TV will flash button flashes 2 Press the POUND button twice Watch the mode light to determine your code The mode button flashes the number for each digit of the device code with a pause between groups of flashes A quick half flash is for zero For example if the code is 570 the mode button flashes five times pauses flashes seven times paus

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