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1. 29 6 4 5 Background 29 6 4 6 Problem 1 Viewing the AVI files on the Web browser 29 Prakash Anda MMT4 V Comprehensive Telxon Training Guide 6 4 7 Problem 2 Recording 30 6 4 8 Key TSA LUN OSs ee ERROR 30 6 4 9 Other key 31 6 5 Test Level 1 and 2 22 31 6 6 Database 2222 mzembe bima 31 6 7 Login and Administration system 2 22 32 65727 OD ASD a es 32 6 7 2 SUCCESS B nee 32 6 7 3 45 85 22 2 2222 33 6 7 4 DELS Le ASP aan ni 33 6 75 ET D KAA BA 33 51105 AAA ASD 0 een 33 6 8 Other Pages avamata 33 6 9 Implementation 2 Mlnsnsnsssnnsenesesennennnnn 33 7 Test PN hal 34 TaN Introduction eu rastet 34 7 2 White Box Testing au nen 34 7 3 Black Box 5 1 2222 2 2 34 Y S reer abba saa e a 34 O bell 35 7 2 3 Stage n ia 35 2 3 0152 eH MR da R 35 7 3 1 Summary of User Testing IR L 000000ssesnsenesnsnnnesnennnennennsnnnnnnnennnenn 35 8 Evaluat
2. Prakash Anda MMT4 55 Comprehensive Telxon Training Guide 11 6 Appendix F Test Plan Test Test Case Stage 1 1 Testing Link on Home Page 2 Test all the sub page links to their relevant pages 3 Enter false user name in the login page 4 Enter correct user name in the login page 5 Put correct admin and password 6 Select add new user and enter new user id and password 7 Select a user and press delete Stage 2 8 Navigate through all menu s 9 See if video and animations appear in the right place 10 Test Level I test to see if the scorechanges when an incorrect answer is pressed 11 Test Level test to see if the score changes when a correct answer is pressed Stage 3 12 On home page does the intro movie play Prakash Anda MMT4 Expected Result When button is pressed it should go to the corresponding vveb VVhen button is pressed it should go to the corresponding sub pages Error Page should appear Go to sers page succe s asp Display the list of users on the page Should go to listing shovving nevv entry Name is removed from the list Go to relevant section of the animation Video and animation appear in correct places Move to next question vvhile score remains the as previous Score increments by 1 and moves to the next question Movie of Telxon plays Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 57 Comprehensive Telxon
3. Prakash Anda MMT4 IV Comprehensive Telxon Training Guide 3 2 3 EV ALAR aa da 13 z ya 1 WAYA WANAWEKA AWA 13 4 T E 14 A ihe ao Ya LE aa 0 Re ika n n N aris 14 4 2 Primary 2222 14 4 2 1 Question 1 What is a training package lu 14 4 2 2 Question 2 What is the difference between traditional training methods and computerised training Bess em 14 4 2 3 Question 3 5 15 4 2 4 Summary Primary 15 4 3 Secondary Research for lade eneenssnensenennenesnnnenn 15 4 3 1 Human Computer Interaction HCI Bauten 15 4 3 2 Summary of HCI Research Di ew dad ok 17 Dystem 122 18 5 1 1 o o b 18 5 2 Content Preparation Se 18 5 2 1 Outputs Padar 18 5 2 2 Inputs PAGES ic sac anana I each 18 5 3 Content Flow Chart omma Ren 19 5 4 Navigation DeSign efo ee een 19 5 5 General Page 12 222 2 19 5 5 General Page 510 Pese seisata n
4. Analvsis Prakash Anda MMT4 2 Comprehensive Telxon Training Guide A brief introduction of each stage is given belovv 1 4 1 Problem Definition Clearly identify the problems with the current system through the 3 methodsfof investigation Observation Questionnaires and Interviews Without a detailed definition of theyproblem the developer vvill be unsure of the task to achieve 1 4 2 Feasibility Study An investigation is essential to determine vvhether a profect or system is feasible The study involves the investigation of 5 main factors these are as follovvs gt Technical feasibility What technology is available to help with the implementation of the system gt Economical feasibility The new system must be cost effective If the costs of the new system outweigh the benefits then the project should not be not be implemented gt Legal feasibility This determines vvhether there is any conflict between the new proposed system and legal reguirements such as the Data Protection Act gt Schedule feasibility The new proposed system must be completed within a given timeframe if set gt Operational feasibility This study involves looking at the current training methods and evaluating whether it can fully or partially support the new system 1 4 3 Reguirements Analysis The reguirements analysis stage can only be applied if when the proposed system is proven to be feasible Within this sta
5. for example not using of jargon and complex language 4 3 2 Summary of HCI Research The aim of this research was to find out what principles can be drawn and used to help the creation of the nevv system The findings above vvill be carefully considered and vvill be used in the designing of the system Prakash Anda MMT4 17 Comprehensive Telxon Training Guide 5 System Design 5 1 Introduction Content preparation and designing are important stages for a successful project This is to be carried out before implementation can begin There are many ways to design a system and not all are suited for every project During the designing of the system all the aspects that are discussed in Chapter 4 Research were taken into consideration and the aims and objectives of the project were recited Once the designs were accepted a suitable software or language was chosen to carry out the implementation All software was chosen on the basis that they were available either at university or via personal arrangements 5 2 Content Preparation Content preparation was carried before any designing vvas done A list of possible pages with relative literature was generated These pages were splityin to Output pages and Input pages Each page was then given a user access level 4The levels correspond to what type of user will be able to view the pages 5 2 1 Outputs Pages About the Guide gives brief introductton to the guide Pass
6. 26 July 1999 Asda stor s became part of the VVal Mart family thus bringing in nevv changes and more advanced systems VVal Mart has always used cutting edge technology in the day to day running of their business and when they merged with Asda they introduced a new system called Smart to Asda stores UK 2 1 1 Asda Store Colindale This is a large superstore consisting of approximately 360 employees The Store is located in a town in North West London The General Store Manager ofthe store is Mr David White 2 1 2 General Store Manager David VVhite s role in the store is to carryout day to day business of this store ensuring the Sales reach their target Waste is in line withthe company s guidelines and making sure that the store does not over spend on wages 2 2 Introduction to The Telxon and Smart System Telxon is a specifically designed poftable inventory bar code reader that can perform various tasks It has been recently introduced to Asda stores in the UK and is one of the most important equipment used in Asda today Telxon is integrated and supported by a unique system called Smart Smart can manage the links of checkout registers tracks inventories and can automatically re order goodS from suppliers when stocks run low It can also process tasks such as price changes payrolls Staffing levels and report any anomalies to managers Since the introduction of the Smart system and Telxon manual ordering
7. 4 Have you found it difficult to get help with Telxon Yes No C 5 If you encounter a problem withthe Telxon what procedure would you follow Use the User Manual O Ask Another colleague 7 Neither 6 Would you like to have acomputerised training system Yes wO 7 Would you like to have a computerised training system Yes o No O Neither 8 Any suggestions of how training could be improved Prakash Anda MMT4 45 11 3 Appendix C Gantt Chart VVeeks Activities Think off an idea of a final year project and register the proposal via Plato Registration Investigate the proposed idea using various techniques and de velop a problem definition A Carry out aFeasibility Study on the proposed idea Document findings B Requirement Analysis develop aims objectives and suitable working method C Document and submit the complete Feasibility Study System Design D Content Preparation Content Flovvehart Navigation Design Layout Design and Storyboards Document all ab ve stages Implementation and coding E amp F Database sing MS Access Module pages Tr ining Guides including animation 3D imaging and video capture ASP coding Database access ADO Testing E E and Further Implementation if reguired Project Demonstration Software Development Manual Evaluation of the new system and Submission of Projeet Report Research into everything includin
8. 4 Delete asp This page was responsible for deleting a User ID and Password from the listings This was done by opening the connection to the database and requesting for the ID field to be deleted Deleting the ID field deletes everything that is associated with that field 6 7 5 Edit asp In this page code was developed to retrieve data from the database change the data and then send it back to the database to be stored 6 7 6 Add asp This page was created to allow admiristaff to add new users When the new user information is sent to the database it automatically sets the ID Admin field as false 6 8 Other Pages FAQ terms and con etc These pages were constructed with Front Page and HTML coding containing just text The FAQ page contains hyperlinks to other Help pages which contain short help guides for different aspects of the Telxon points that have been shown in the training guide This page is essentially created forthe existing users of the Telxon 6 9 Implementation Summary During the implementation stage some problems were encountered These were resolved effectivelynand efficiently Overall this stage was completed to a satisfactorily standard Prakash Anda MMT4 33 Comprehensive Telxon Training Guide 7 Testing 7 1 Introduction The purpose of testing is to ensure that the system is error free and Meets alhits reguirements Testing took place throughout the implementation stage of the proyect As ea
9. 7 2 1 1 Asda Store Colindale 7 2 1 2 General Store 9 222 J 2 2 Introduction to The Telxon and Smart System 7 2 3 Analysis of The 2222 2 7 2 4 How The Telxon Work N anne ein ua 8 2 5 Equipment Associated with The 8 2 6 Investigation of the Current Method of Training 8 2 6 1 First Hand Observation Lee s R Y R y 9 2 6 2 Intervie na a a A A ad A a aa Riqada 9 2 6 3 Summary of Interview 9 2 6 4 QUES ennn R 9 2 6 5 Resultsiof the 2222 10 2 6 6 Summary of the Current System and 5 5 10 2 7 Definition of the Target 22 10 2 5 Requiresgent Analysis 10 2 8 1General User 5 10 2 8 2 Specific User 5 11 3 20 208 Time Plans een en Da 12 SAN H L G UCL ON ce al alal la 12 3 2 Stages of Work u 12 3 22 ital Research nassen eat 12 3 2 2 Content Preparation 12 3 2 3 Design and Implementation 12 5 2 TE a m 13
10. 7 Login Interface Design Figure 8 Administration and Login System Design Figure 9 a Box Primitive Figure 9 b End Result Figure 9 c 3D Ariel Figure 9 d Bitmap Label Figure 9 e 3D Battery Figure 9 f Back Vievv Figure 10 Final Page Layout Figure 11 a Normal Button Figure 11 b Rollovef B tton Figure 12 a Events displayed in Front End Prakash Anda MMT4 Page 14 19 19 20 21 21 23 25 25 25 26 26 26 27 28 28 30 VII Comprehensive Telxon Training Guide 1 Introduction For clarity it is essential to define certain terms which will be used throughoutethis proyect The definitions below are used appropriately within the project Multimedia is the integration of different media such as text videos and audio and animation images on a single document Client the company or group the product is for In this report the client is ASDA Stores Ltd Users the individual members of the company or group This relafes to ASDA colleagues anyone from shop floor clerks to managers System is the term used to describe the project that i goihg to be designed and implemented for the client In this case it is the Comprehensive Telxon Training Guide Project is the combination of the system and all the background research designing and implementation 1 1 Project Aim The aim of this project is to create an interactive training package which will provide training for the
11. PACK P N 19903 107 BATTERY PACK MUST Imported LOT NO 0104010200 DISPOSED OF PROPERLY rotated 270 degrees and mapped on to RELEASE TOXIC MATER AL DO NOT SHORT CONTACTS BATTERY the Battery PACK HAS INTERNAL THERMAL CURRENT LIMITING USE ONLY TELX N APPROVED BATTERY CHARGER Figure 9 d Bitmap Label Figure 9 e 3D Battery 6 1 4 Fourth Step Adding Colour and Materials 3D studio Max contains standard materials that were used to help give exact colour representation to the real Telxon Example of a material used was Dark Gold Material This was applied to the Pins on the back of the Telxon Other materials used were rubber and plastic Plastic Gold Material Material Figure 9 f Back View 6 1 5 Final Step Smoothing Some parts of the Telxon can be seen to be made of the shape and thus far it could be seen that the 3D model was madetup of different blocks To smooth the different shapes together the shapes had to be added to each other using Boolean union and then the combined shape was modified by Mesh Smooth The result of the implementation shown in Appendix E 6 1 6 Problem 1 Handle The handle proved to be the most difficult part of the 3D implementation of the Telxon The problem rose when the shape was rendered where the model s surface showed defects This was because it was created using numerous segments Many different methods were tried and tested after a few attempts it was proved successfully Soluti
12. and Methodology An overview of how the project is conducted is discussed in the chapter Project development is described in a stage by stage process Chapter 4 Research This chapter consists of asbrief description of primary and secondary research as well as the human relationship of human computer interaction with the project Chapter 5 System Design The creation of the system is described in this chapter It illustrates the step by step process in which the system is developed Also possible software packages to implement the design are evaluated Chapter 6 Implementation With this chapter a detailed design of the application is provided It has a break down of each of the stages and problems that occurred during the implementation an how they were overcome Prakash Anda MMT4 5 Comprehensive Telxon Training Guide Chapter 7 Testing The chapter is involves the testing of the application both the system and user testing Chapter 8 Evaluation and Conclusion This chapter comprises of a project evaluation project management alternativeymethods future work and restrictions on the project It concludes with an overall summary of the project Prakash Anda MMT4 6 Comprehensive Telxon Training Guide 2 Background information 2 1 Introduction to Asda Wal mart Asda Wal Mart is one of the leading supermarkets in the UK and currently employees 109 000 people employees over 245 stores nationwide On
13. before creating the system Possible Software to Implement the Design gt Macromedia Director is an advanced authoring program that allows incorporation of many elements such as QuickTime movies Shockwave movies and CD ROM Data text Macromedia Flash files and graphics into either a single or a collection of interactive learning tools Director is used in many educational institutions for interactive presentations Other software considered Flash and Auth ware gt Adobe Premiere is the most adaptable Digital Video editing tool on the market today With Premiere you can work more productively with Real Time Preview It is a powerful video and audio tools that can help create extraordinary video productions Other software considered Windows Movie Maker and Apple Adobe Photoshop Prakash Anda MMT4 24 Comprehensive Telxon Training Guide 6 Implementation This section describes how the system was implemented and the programmsed An overview of the implementation is provided vvith problems that arise during this stage are stated and explained 6 1 3D Telxon Implementation The Telxon was created using 3D studio Max 3R Throughout the creation the scale drawing and simple primitives were used along with various finishingetools to help create a life like model The Model was created in 5 main steps 6 1 1 First Step Basic shape of Telxon Using primitives Box and Tube the basic shape of the Telxon was created The pri
14. for the new system is shown below Term and Conditions Figure 3 Content Flow Chart 5 4 Navigation Design Having developed an idea of what content was going to be included a content flow chart was drawn up The content flowchart gives a graphically representation of how the content is structured in the system The content flow chart developed for the new system is shown below About Guide Password Help Login Term and u gt Conditions Mas ee u Add List Edit Delete BHEHE Figure 4 Navigation Design Prakash Anda MMT4 Comprehensive Telxon Training Guide 5 5 General Page Design The vvhole system vvas designed to look like a vvebsite to demonstrate professional levels of presentation All contents would to be presented in the same page format This will give predictability and consistency throughout the system and by doing this it should make it more appealing Several designs were generated using sketches and block diagrams These designs were shown to 5 potential end users they were asked to assess and choose the bestone The block diagram below was proved to be the most popular and was to be the event al design Figure 5 General page design Comprehensive Telxon Training Guide Title Asda Wal Mart Content Title This where is where all the information Content Area will be displayed Navigation Buttons Flash Possible Software to Implement the Design gt
15. fully implemented tested and accepted the conversion process can be applied This can be done using the following strategies gt Direct Changeover where the user stops using the system one day and begins to use the new system Parallel Conversion is where the current and new systems are used alongside each other This is usually carried out to ensure the results of the new system are the same as the old method Phased Conversion usually sed in large systems where the current system is broken down into individual modules so that the conversion can be implemented module by module Pilot Conversion similar to the parallel conversion but the new system is usually introduced to a department within an organisation to test it for satisfactory outcome before it is fully converted to the main system 1 4 7 Review and Maintenance This is the final stagefand is only carried out when the system is fully converted to a live system A review methodyneeds to be devised to assess how well the new system is doing in order to check if it is_ meeting the criteria set and to identify any strengths and weaknesses as well as any possibleximprovements Maintenance means to uphold the system either by contracting to an external source or installing software with the new system to help maintain it Maintenance can be divided into the folloWing categories gt Perfection Maintenance making improvements by po
16. lingo scripts go to frame Each script corresponded to a frame on the Score where the reguired information is displayed 6 4 9 Other key Feature Mouse Over animation was incremented in some parts of the training modules to provide greater interaction for the user An example of this is shown in L vel byof the training module where an image of the Telxon keypad has been assigned lingo script See code below When a mouse pointer scrolls over the image it activates the lingo script event and results in a text box to be prompted describing that particular area Example of the code is on mouseEnter me go to frame 441 me the 8 member end mouseEnter on mouseLeave me go to frame 440 Le ayla exits and goes back to end mouseLeave its orl mhal state T 6 5 Test Level 1 and 2 Implementation Both tests were created using Director 8 5 The tests were constructed of 5 questions and each with four possible answers to choose from The aim was to provide some feedback for users showing them what they need to learn To achieve this the tests were developed so that if an incorrect answer was ch sen the correct answer would be shown A scoreboard was implemented in the tests fo give an overview of how well they might do Both tests are made up of sing many frames 6 6 Database Implementation The database vvas created on a single table user using MS Access In the designistage of the system only 4 fields were sug
17. new and existing Asda colleag es The training should show how to use Telxon for daily activities that are carried out in Asda stores training package is primarily aimed at the new users and will cater for existing userssas help aids The new system will eventually be based on server and will be only accessible in the Asda stores It will also incorporate multimedia aspects to help the user to develop their Telxon skills 1 2 Objectives The main objectives of this project are gt To provide users with a comprehensive training package that will enable them to learn and remember the different aspects of Telxon gt To implement a detailed content but also to enable the training to be carried as quickly as possible to reduce excessive time consumption gt Tocreateva detailed 3D model of the Telxon to use in the training package gt To research into other training packages This will help present what makes a good training package and will be implemented in the new system gt To carry out thorough research into what makes a good training program and Human Computer Interaction HCI Prakash Anda MMT4 1 Comprehensive Telxon Training Guide 1 3 Authors Background and Reason for Proyect The author is currently an employee of Asda Wal Mart and has been with the company for approximately 4 years working in the Colindale superstore From first hand experience the author felt that Telxon training was sometimes hard to
18. of stock has almost become extinct in all the st res This has meant more colleague hours are spent replenishing stock and therefore improving availability 2 3 Analysis of The Telxon Supermarkets like Asda Wal Mart considers the demands for an effective and efficient workplace highly and emphasises on continuous improvement higher productivity and a client focus For this to succeed the industry needs a highly skilled and flexible work force The Telxon is used on a daily basis by all the individual departments in Asda There are a number of jobs which must be done on a day to day basis and these are monitored by the store manager and head office Some of these jobs are as follows Prakash Anda MMT4 7 Comprehensive Telxon Training Guide Waste Scanning items which are not for fit for sale Price Changes renevving and finalising prices that have been increased or decrease VVhoops price reduction reducing items that are coming to their shelf life VV V WV SEL Shelf Edge Label checks ensuring all prices are correct if not then printing the correct ones v Trailer Listing Scanning products that need to be reduced the following day gt Off Sales products that are not available on the shop seanned and checked 2 4 How The Telxon Works Telxon has many functions that can help ensure the jobs and targets mentioned above are met The Smart system has inventory section which have be
19. some of the tasks on Telxon especially if the colleague has been away from the job for a long term The training for that colleague has to be then supplied by their manager or Key colleague Training can be further delayed when a key colleague or manager is unavailable due to other commitments Another key point mentioned was that there are employees imthe company who are part time workers and work during very busy trading hours As a result availability for Telxon help is limited and therefore getting daily Telxon jobs may take longer to do and on rare occasions are overlooked Mr White also mentioned training manuals which are available for Telxon users The manuals are on paper format in black and white It is mainly compromised of text therefore coming across as hattractive as a result they do not get used very often by employees or management team 2 6 4 Questionnaire A questionnaire was devised after the interview with the store manager in order to summarise the user s perception of the current system and highlight any problems The questionnaire vvas completed by ten Asda colleagues from the Colindale store A copy of the questionnaire can be seen in Appendix B Prakash Anda MMT4 9 Comprehensive Telxon Training Guide 2 6 5 Results of the Questionnaire The key results of the questionnaire are shown below gt 10 10 people questioned develops queries or problems during the use of the Telxon gt 7 10 people who develop
20. that it can provide the user vvith what they want to learn Training is assembled so that it will proceed at a pace you are comfortable vvith Cost Efficient Computerised system train one user or thousands with just one computerised system Consisteney All training subjects identical quality content and orientation have Traditional Class Room Training Need for a trainer is essential and training can not be done vvith out he she Training must be presented to many students all who have different needs All trainees have to learn at the same time This can either lead to some trainees to wait around whilst others catch up One trainer has to perform the training more than one time if there are many trainees The trainers are prone to forgetting some things which could be costly Fig 2 Table Explains important difference between traditional training and computerised based training Prakash Anda MMT4 14 Comprehensive Telxon Training Guide 4 2 3 Question 3 What types of computerised training packages are there It was discovered that there are two main types of computerised system used for training purpose One is the text based package which made up of mainly text and a few pictures and another type is multimedia training package The most effective training packages present today are Multimedia Training packages t is increasingly being used by developers to create advanced systems that can present
21. user This caused a change to the Login system the previous designed login system had to be merged with the administration system The new login design is shown below Prakash Anda MMT4 22 Comprehensive Telxon Training Guide the User ID and Passvvord E isAdmin False the Login is successful but user is not admin Rejected Incorrect Login Page isAdmin True the login is successful and user is admin Success Page Admin Page Access to Training Modules Access to ID and Passvvords Fig 8 Administration and Login system Design Verify Login 5 7 Model Design Creating a 3D model of Telxon was going to be a big challenge in terms of preparation and designing before hand To get the model to look near enough to the real thing the following factors needed to be assessed before implementation could be carried out gt The proportion creating scaled drawings to keep the dimension regular gt Colour all colours on the Telxon needed to identified using a graphics package gt Detail level how much detail was going to be incremented Possible Software to Implement the Design 3D Studio Max is used by many multimedia developers to create 3D models to enhance their packages and to give a new dimension to the way pictures are viewed With the wide range of options and functions 3D Studio Max can also help animation to be created 5 8 Main Training Modules Design About Telxon an
22. Macromedia Dreamweaver 18 advanced web authoring program designed to create dynamic web pages for any sized websites from one page to several thousand pages Dreamweaver letssyou edit HTML and Active Server Pages directly and then preview your work in the browser of your choice Graphics and movies from Macromedia Flash Firevvorks and Director can be directly introduced and used from within Dreamweaver itself HTML coding is automatically generated by the software which saves coding time Other Software available FrontPage Macromedia Flash Macromedia Director gt Adobe Photoshop presents editing and manipulation of all types of images It contains wide range of functions that can help create an idyllic image for example Logos and Banners It can also compress images to certain file size which is ideal for web page development Prakash Anda MMT4 20 Comprehensive Telxon Training Guide 5 6 Database Design A database was needed to hold all the information for the login system Only one table was needed due to the number of fields that was reguired The fields are as follows gt Id Unique field Identifier Auto Number User Id colleague number Text gt Password chosen by the user Text Possible Software to Implement the Design Microsoft Access is a database developing software which is fairhyy simple to use with the aid of the wizard facility The software helps to store and manage information t
23. Training Guide 11 7 Appendix G User Testing OUESTIONNAIRE Please read the guestions and circle your answer If you have any queries about the content or don t understand any part ofa question please just ask me and 1 will explain 1 Are you an existing Telxon user Yes No 2 Hovv easy did you find navigating around the Comprehensive Telxon Training Guide Very easily Easily Neither Little difficulty Great difficulty 3 Do you think the new system is very effective Strongly agree Agree Neither Disagree Strongly disagree 4 How would you rate the effectiveness of the training modules About Telxon level 1 level 2 level 3 Very good Good Neither Bad Very Bad 5 Howuseful are the additional functions e g show me and help options Very good Good Neither Bad Very Bad 6 How would you rate the overall layout and design of the Comprehensive Telxon Training Guide Very good Good Neither Bad Very Bad 7 The Comprehensive Telxon Training Guide contains a good colour scheme Strongly agree Agree Neither Disagree Strongly disagree Prakash Anda MMT4 59 Comprehensive Telxon Training Guide 8 The audio system improved the Comprehensive Telxon Training Guide training Strongly agree Agree Neither Disagree Strongly disagree 9 Would you like to see the Comprehensive Telxon Training Guide introduced to your store permanently Strongly agree Agree Neither Disagree Strongly disagree 10 The tests at lev
24. UNIVERSITY OF HERTFORDSHIRE Faculty of Engineering amp Information Science BACHELOR OF ENGINEERING SCIENCE DEGREE DEGREE WITH HONOURS IN MULTIMEDIA TECHNOLOGY Project Report COMPREHENSIVE TELXON TRAINING GUIDE Prakash Anda May 2003 Comprehensive Telxon Training Guide ABSTRACT Comprehensive Telxon Training Guide has been developed for ASDA Stores The report documents the development stages to create the successful project At present Asda currently uses a sophisticated barcode reader called the Telxon The aim of the project is to provide a Telxon training package for the Asda employees The 3D simulation of the Telxon has been constructed using 3D Studio Max to incorporate in the training package Macromedia Director provided the various multimedia aspects to advance the projects features A strategic design accompanied with vast research helped prod ce the best possible training package for Asda stores Prakash Anda MMT4 II Comprehensive Telxon Training Guide ACK NOVVLEDGMENTS I would like to thank a number of people for their help and support during this project Firstly thank you to all the staff in the department of ECEE for their support and theaknowledge that they have passed on over the last three years I would like to give a special thank you to Scarlett Xiao my project supervisor who provided observations guidance and technical criticism throughout the project I also would like to gi
25. aa attend dia 20 5 6 Database Design 2 21 5 7 Login System Design 48 WMorrrenrenenneneenennenennennenennennenannenennenenenneneaneeee 21 5 6 Administration System Design nennen 22 Fig 8 Administration and Login system Design 23 5 7 Model Design ee 23 5 8 Main Training Modules Design About Telxon and Level 1 2 3 23 5 8 1 SLOrYDoardiNg o an tis 24 6 25 6 1 3D Telxon Implementation 2 25 AA aa irana 25 6 1 2 Second 25 6 13 Third Stef ln 26 OA Fourth SED se 26 6 1 5 m ea le 26 5 16 Problem ece s ee 26 sra a E a es 27 ala 27 6 3 Implementation of Page 2222 2222 27 6 31 aaa tete m n 28 MRS AEE E AE E 28 B SE OD 28 6 4 Implementing the Training 5 2222 28 28 6 4 2 Photographic 865 52 29 29
26. ch component of the system was built it also was tested for errors 7 2 White Box Testing This testing strategy tests the code that operates the system and proved to be popular of the testing methods This includes the testing of every line oftsource code that is executed at least once and or reguiring every function to be individually tested The purpose is to build test cases to exercise those parts of the code that are likely toncause trouble This approach was not practical for this project as most codes were generated by the software packages 7 3 Black Box Testing This strategy tests the functions of the system It is known as Black Box because it does not need to know the internal machinery of the system The Black Box Testing emphasises mainly what the code does not how it wotks This method of testing can also be carried out by a potential end user before it is converted to a live system This strategy was chosen to test the system because it is relatively simpler to carryout given the time allocated in the project plan In a fairly large system theteSting would be more affective if the Block Box testing was split up into smaller organised Testing stages For each stage Test Plans were developed see appendix F 7 2 1 Stage 1 The system without the Content text and shockwave movies Each page was tested as it was built to ensure it was free from any defects Once each page was working sufficiently they were
27. d Level 1 2 3 The training modules are the most important part of the system and therefore great time and consideration vvas spent developing the designs AII four training modules were designed so that the end product was easy to read appealing and affective learning tools The training modules had to be designed so that information could be presented to the user by the means of different media such as text video animation and images The all 4 training modules About Guide Level 1 Level 2 and Level 3 vvas decided to be implemented as a movie which gave the user the control to go at their preferred pace t was also decided that audio needed to be included in the design because it provides a different vvay of learning The designs for the training modules vvere carried out by means of storyboarding these can be found in Appendix D Prakash Anda MMT4 23 Comprehensive Telxon Training Guide 5 8 1 Storyboarding Storyboards are a sequence of snapshots which focus on the main actions in a possible situation Fl Storyboarding can be carried out in several different ways but the general aspect is the same for all storyboards Objectives of storyboarding is to describe by graphics and text of what menu screens will look like what pictures still and moving will be seenmwhen and for how long what audio and text will accompany the images either synchronously oryhyper linked The storyboard can also be shown to the client to get feedbacks
28. dent These are explained belovv gt Screen shots of the Telxon clearer screenshots was unavailable due to the scratches on the all the Telxon screens that vvas available This could haye been overcome vvith a new Telxon one that does not have any visible screen defeet gt Using the Telxon The Telxon was readily unavailable due to the problems of high demand for it in the store This caused delay in the creation of the 3D model and therefore affected the vvhole implementation phase gt Interaction with the End Users The restriction 6f setting up the new system on the Asda PC meant showing the users the progres during the design and implementation of the project was difficult To overcome this difficulty showing the system had to be carried out by asking the user to come to the LRC or to the Authors home This vvas time consuming and affected re gularTeedbacks from the users gt Conversion In the original plan in The Waterfall diagram was to convert the system This was not possible because there was PC to set it up with and I wasn t allowed to connect it to the server 8 7 Executive Summary The project has been a success and with new technology it has the potential to be used by Asda in the future Telxon training guide provides a very successful way of training Asda employees This was achieved through understanding the needs of the employees and the difficulties associated with Telxon Greatknowledge has been gained t
29. e the image size 6 4 3 AVI In all four short video clips were taken with a JVC DV Camera to give introduction for each training module The files vvere originally large so each clip vvas edited and compressed using Adobe Premiere The Telxon Guide training module contained animated AVI which was generated using 3D studio Max The clips and AVI files were imported in similar fashion to the images The difference was that the each AVI file had to be referenced from an external source file where the video clips were located 6 4 4 Text The text was created using the Telxon manuals ndssome aspects were changed to suit the training module The colour of the text vvas chosen to be white which contradicts the background colour effectively All text was kept to a standard font size and style to keep consistency 6 4 5 Background Colour The same background colour vvas used for all the modules This vvas not only chosen to give consistency but dark coloured backgrounds enhance the visibility of foreground images and texts The research of HCI carried outtsaid that blue was the ideal colour to use for background but this was not carried out because the soft cream colour on the page clashed 6 4 6 Problem 1 Viewing the AVI files on the Web browser This was one of the biggest problems occurred during the implementation stage The problem rose after the shockw ve movies were implemented onto the respected page on the server The s
30. ed problems went another colleague to receive help gt 8 10 people had forgotten some aspects of their training gt 1 10 people used the Telxon manual to solve their problems From the result it can be concluded that there are issues when using the Telxon and these are being resolved by other means instead of by the proper procedures 2 6 6 Summary of the Current System and Problems gt Employees are trained by a key colleague or the department manager usually on the shop floor gt Colleagues have access to the manual and documents to help aid the training gt Efficiency The problem arises when key colleagues and managers are not available to help the colleagues to train and tackle any queries gt Content Information The manuals for Telxon can be difficult to understand and follow gt Training someone on Telxon varies some jobs take longer to understand than others and some people take longer to learn different jobs 2 7 Definition of the Target Audience Target audience or end users can play an important role in developing a new system As the investigation was carried out in the Colindale store the target audience for the new system would be the current and potentialremployees of the Colindale store 2 8 Reguirement Analysis Having defined the target audience user reguirements need to be set to provide a guideline for the new system These are usually developed with the aid of the users or client For this system bot
31. ed storyboard of the system and present it to the client Make any changes that may develop gt Design and implement the structure of the system first i e building all the pages before creating the interface using active server pages to create the login and administration system gt Design and implement the user interface for all the pages within the system gt Implement the actual training package using the video text animation and incorporate it with the rest of the system Prakash Anda MMT4 12 Comprehensive Telxon Training Guide 3 2 4 Testing gt Testing is to be carried by both the author and end users for any errors and possible improvements It must be completed by week 10 in order to be able to shovv the fully vvorking system to the moderator and supervisor gt Test to assess how well the training package is created by getting an Asda colleagues to use the training package with the Telxon 3 2 5 Evaluation Discussing the feedback from the user s personal opinions and assessing future developments for the system Present any problems and a development plan in the report andysubmit the report for the 20 5 2003 3 3 Gantt chart A Gantt chart provides a graphical illustration of a schedule that helps to plan coordinate and track specific tasks ini a project A Gantt chart see appendix C was producedito give a clear illustration of project tasks that needed completed during certain stages_of the pro
32. el 1 and 2 were useful Strongly agree Agree Neither Disagree Strongly disagree THANK YOU FOR YOU TIME AND COOPERATION Prakash Anda MMT4 60
33. en sed to keep stock levels Perpetual Inventory correct at all times This enables the cofrect stock to be delivered to the store helping meet sales targets as reducing the possibility of overstock Telxon is used to scan waste products that are not fit to be sold for various reasons everyday When products are wasted via Telxon the Smart system automatically updates theuInventory level of that particular product It is clear that Telxon plays an important role in helping the store reach its target All access to Telxon are restricted by the Smart system An Asda colleague requires a User ID and Password to be able to access the functions 2 5 Equipment Associated with The Telxon There are other equipments that are associated with Telxon These equipments are not always reguired to carry out the jobs gt Portable Printer performs the printing of the labels gt Labels Fresh whoops large SELs Small SELs Pegs labels required for printing gt Main Printer prints the POS and reports that can not be performed by the portable printer Usually found in the Admin Office 2 6 Investigation of the Current Method of Training When creating a new system it is essential to analyse what the current system is and what the adyanta ges and disadvantages are The facts presented from the investigation will help to design and implement a better system There are many ways to investigate the current system including Observation Intervi
34. ews and Questionnaires Prakash Anda MMT4 8 Comprehensive Telxon Training Guide 2 6 1 First Hand Observation As the author is a current employee of Asda and therefore has firsthand experience vvith the current method of training Being a key colleague and trainer of Telxon it was regularly observed that it was hard to find time to train new or existing colleagues on busy trading days such as Saturday and Sundays On occasions it also vvas found that trying to obtain help for training colleagues on Telxon was difficult especially when workingaduringathe evening shift and night shift Using Telxon is a skill and can take many years of practice t pbe able to perform with it Also during the observations it was noticed that not all colleagues re given permission to use Telxon 2 6 2 Interview Another method was used to investigate the current system this was by interviewing the store manager The aim was to extract information from a different perspective on the current methods of training adopted The interview with Mr Dayid White was arranged and the questions for the interview were prepared beforehand The questions asked can be found in Appendix A 2 6 3 Summary of Intervievv During the interview with Mr White a number of weaknesses in the current system were highlighted The manager outlined that the tvvo biggest problems are the lack of training time available and on occasions colleagues forget how to carry out
35. for the user This vyas met to a high standard throughout the system particularly in the training modules Each training module consisted of a back and next navigation buttons These enabled the user to go the next part of the training when they were ready and by using the back button theyscould go back to the previous part of the training This was very important because not all users have the same learning pace some need more time to gather information than others Special features were incremented throughout the training modules to aid the users with the training An example of this is the progress bar in level Tetraining module Without it it may lead the user to frustration as s he would not know vyhen the training would end The training modules were all residence of a greater system where users need the correct User ID and Password to view them This was one of many user reguirements that were successfully implemented In addition an administration system was implemented to help admin staffs to provide create edit and delete details Although the final system has not been implemented to the Asda store the system shows to have the potential of being a great success 8 3 Project Management One of the major achievementsthas been the planning of the project The effective planning via the Gantt has been largely been kept to schedule throughout the project The success has been down to the correct length of time bei
36. g program language and content Maintenance G Prakash Anda MMT4 Comprehensive Telxon Training Guide 10 4 5 6 7 8 9 14 Ongoing after the launch of the nevv system 47 Gantt Chart shovving key tasks to be carried out over the 18 vveek period Key VVeek1 27 1 2003 VVeek 10 14 Easter Vacation A G Stages of Systems Life Cycle Comprehensive Telxon Training Guide 11 4 Appendix D Story Board ey of aye v vy an 39 OX 49 Prakash Anda 4 Comprehensive Telxon Training Guide di 7 wS SH I4 oL ozu 2722 50 Prakash Anda MMT4 Comprehensive Telxon Training Guide WO er o AN m 4 as Dama SOLO ire 25 TE shopa er 51 Prakash Anda 4 Comprehensive Telxon Training Guide LPV Oye 72 t Of OO t O b ry 22 o PP MAN PG 241 EI TION an IX 52 Prakash Anda MMT4 Comprehensive Telxon Training Guide 1 11 5 Appendix E 30 Image Vs Photo Image Photo Image 3D Image Photo Image 3D Image W 3D Image 3D Image Photo Image Photo Image 3D Image Photo Image Prakash Anda MMT4 54 Comprehensive Telxon Training Guide Photo Image Photo Image Photo Image 3D Image
37. ge dis ussions with the client or user will be carried out Special requirements or specifications if any might be required for the system such as different audiences time for completion and content 1 4 4 System Design This stage of the system life cycle cannot be carried out before all the requirements have been analysed and set Designing the system is a major contributor to creating a successful project To do this it will bereasier to break down the design process in to sub sections such as database design user interface system layout navigation and program design Storyboarding may be necessary t show the flow of the training modules 1 4 5 Implementation and Testing Thisastage is usually the most time consuming of all the stages Similar to the System Design stage it will be easier to break the implementation into smaller section and then merge them together Prakash Anda MMT4 3 Comprehensive Telxon Training Guide Tests will need to be carried out during the implementing stage and once the system is fully implemented the entire system is re tested More of than not testing is carried out in conjunction with the implementation of the system and after the full implementation of the system the entire system is tested for errors 1 4 6 Conversion The conversion stage involves the following gt gt gt Hardware installation File conversion Staff training Once the testing of the system has been
38. ge was created to look simple and professional The cream coloured background was chosen to give the subtle and professional look Asda is well known to be associated with the colour green hence the colour of the navigation buttons COMPREHENSIVE TELXON Clients m Banner PE Rollover Buttons Terms 8 KL Conditions 27 Content Ss Password x Help Area 720x430 Figure 10 Final Page Layout Prakash Anda MMT4 27 Comprehensive Telxon Training Guide 6 3 1 The banner A jpeg image consisting of the system s name was created using Adobe Photoshop 7 The image vvas then imported on to the top frame of the page 6 3 2 Buttons At first Flash buttons were implemented to each page to make the buttons appealing The Flash buttons began presenting errors when hyperlinks were added The buttons yvere then changed to different style buttons altogether vvhich vvere created using Adode Photoshop 7 GS lt Fig 11 a Normal Image Fig 1 1 b Rollover Image Two sets of buttons were created for each navigation link as shovvn above Fig 9 a and Fig 9 b Using dynamic Html affect tool on Front page the off button was set to swap with the on button on Mouse Over This was created so that it gave the perception of a flash button 6 3 3 The Logo Implementing a logo was one of the specific requitements set This was implemented by two images ASDA and Wal Mart that
39. gested for implementation on a single table This vvas then increased towards the end of the implementation stage to 6 Extra fields such s Forename and Surname were added so that an extra function could be implemented on the system These extra fields were required to be called up on the success asp page if a successfuluser logged in the system Prakash Anda MMT4 31 Comprehensive Telxon Training Guide 6 7 Login and Administration system Implementation Both systems vvere created using ASP and Microsoft FrontPage MS FrontPage vvas used to design the interface and ASP code was written using this software Originally iti was stated that Macromedia Dreamweaver was going to be used but Front Page was used because writing and viewing ASP code was much easier than in Dreamweaver 6 7 1 Login asp This page has been applied to verify the User ID and Password from the E gin htm page To do this a connection to the database needed to be established Thistwas achieved with the following code lt Dim sDSN Dim sPath Dim objConnection sPath Server MapPath logins mdb sDSN DRIVER Driver do Microsoft Access mdb UID admin FIL MS Access DBQ amp sPath Set objConnection Server CreateObject ADODB Connection objConnection Open sDSN gt This code was used in all the pages that needed a connection to database One aim of the login asp was to distinguish between an admin user and normal user To do this two variab
40. h need a fine balance to give a complete satisfaction of the new system Sutcliff 1995 describe seven principles of human computer interaction These principles have been analysed and adaptedito how it can be applied to the new system 1 The system vvill c ntain standard patterns in terms of layout colour and text type to maintain consistency 2 The system vvill have to meet the users expectation throughout the interface design 3 The systemawill need to contain predictability by the use of messages prompts and help guides where appropriate This will help the user go use the system without problems 4 In accordance with predictability the user should think he she is in total control of the system A user that does not feel as if they have control vvill 1oose interest vvith the system and therefore vvill hinder the learning process 5 The system should cater for some users that have different learning speeds for example giving the user controls Prakash Anda MMT4 16 Comprehensive Telxon Training Guide 6 The system vvill need to prevent errors and time vvasting by allovving the user to achieve their goals efficiently Implementing a search facility or creating access to information through minimal steps can achieve this 7 The system vvill display information that is only relevant This vvill disable the factor of overburdening the user s memory The system will need to consider the language style suitable for the user
41. h the client and the User s requirements were discussed and set These requirements have been divided in t general and specific as shown below 2 8 1General User Reguirements be reliable be ser friendly to navigate contain relevant media such as text graphics animation and video contain good use of colour VV VV V W the content should be clear and concise Prakash Anda MMT4 10 VV V WV Comprehensive Telxon Training Guide the system should look professional have quick access time throughout the package provide interaction use of short but detailed information 2 8 2 Specific User Requirements gt gt gt gt Yv v v The package should only be available for ASDA colleagues only_within their premises The package should contain Asda Wal Mart Logo for professional look It should take no longer than 12 weeks to implement and document the new package There should be a basic login system implemented t ayvoid unwanted viewing of materials The training should be split in to different modules the system has to be standalone it can not be connected to the Smart system because of the high risk involved It must cater for existing users that need quick training help Create a 3D image of the Telxon to help explain the functions of it Implement a simple testing system to help guide the users Prakash Anda MMT4 11 Comprehensive Telxon Training Guide 3 Project Time Plan 3 1 In
42. hat is necessary for creating the login system The information can be updated automatically with web developing tools Other software available Oracle 5 7 Login System Design The login system is needed to restrict access to important information for certain users This access can be restricted by only giving the access to those who have a correct login ID and Password This system is shown in a diagram below Checks the User ID and Login details Password Rejected Database Incorrect Login Page Success Page Access to levels Figure 6 Login Systems Design shows the processes that occur during login Figure 7 The Login Page interface design is shown below Comprehensive Telxon Training Guide Asda VVal Mart Login Text Box to User ID i allow users to Password enter the fields in by the user Navigation Buttons Prakash Anda MMT4 21 Comprehensive Telxon Training Guide Possible Software and Language to Implement the Design Active Server Page Back End implementation Active Server Pages are files that are located onthe web server with an extension ASP This technology enables web servers to interact with database information ASP uses scripting methods such as JavaScript and Visual Basic Script to manipulate databases that provide information on to a web page The manipulation includes inserting displaying updating and deleting of rows of information vvithin
43. high levels for training with higher degree of success Multimedia training packages have the following advantages Over standard computerised training packages gt Cost Effective Multimedia training has proven to a fraction of the cost of conventional peer to peer training gt Retention The highest level of retention is achieved through the process of seeing hearing reading and doing gt High Impact Visual medium proven most effective training 4 2 4 Summary Primary Research From the primary research it can be seen that the most obvious training package to develop is a multimedia orientated system 4 3 Secondary Research Having established that Multimedia Training package is the ideal method for the new system is not enough to start the designing and implementation More research is needed abo tsthe Humans interaction with computers The aim of this research was to develop an idea of hownHuman computer interaction factors can be integrated to make a successful system 4 3 1 Human Computer Interaction HCT Human computer interaction is the study of the relationships which exist between human user and the computer systems they use in the performance of their various tasks 2971 An objective of HCI is to allow interactions between the user and the interactive system thus making it easier to use more appealing and providing greater satisfaction This is achieved by placing the user in this case the colleague
44. hockwave movies would load up on the browser page but would not display the AVI files that were present in the movie Publish settings and other methods were tried and eventually the problem wassrectified Solution AVI Cast Members are not imported into the director movie Like images they are referenced from a source path Therefore AVI casts members need to be referenced in the Cast Property J as http mmtprofects herts ac uk 10080 mmt4 03 telxon avi NameOfFiles Previously the AVI files were being reference from a local drive c Prakash Anda MMT4 29 Comprehensive Telxon Training Guide 6 4 7 Problem 2 Recording Audio Audio vvas first captured using a microphone and edited vvith the softvvare VVindovvs Media Editor AIl the audio files needed editing to reduce the hissing noise in the background After using two different editing softwares good guality audio files were not successfully achieved The main problem was the microphone was of low quality and attempts vvere made to borrow a quality microphone from the lab technician But due to popular demands the microphones were not available at the time This meant another method was required to gener te the audio files and after researching on the Internet a possible solution was discovered Solution TextAloudMp3 software was used to generate the audiossound TextAloudMp3 is a program that converts any text into voice The program has an array of different voices both
45. hrough the method of understanding client and user requirements vvhich could be later applied to industry Prakash Anda MMT4 39 Comprehensive Telxon Training Guide 9 References Ref 1 Page 13 http whatis techtarget com definition 0 sid9_gci33 1397 00 html Ref2 Page 15 Faulkner 1998 Pg1 Ref 3 Page 24 Preece 1994 Page 462 VVeb References VVebsites www wecl co uk feasibility html www 3dcafe com www asp101 com www macromedia com www asda com www microsoft com www designcommunity com messages 13002 html www designer info com Prakash Anda MMT4 40 Comprehensive Telxon Training Guide 10 Bibliography Inside 3D Studio Max 3 Volume I Nevv Riders Steven Elliot Philip Miller Jeffrey Abouaf Dave Publishing Espinosa A gilar Steven Alexander Doug Barnard Paul Kakert Dave Kalvviek Inside 3D Studio Max 3 Volume II Modelling and Material Nevv Riders George Masetri Dennis Bradshaw Jan Erik Sjovall Jeffrey Publishing Abouaf Anna Hennequet Jacques Henneguet Angie Jones Inside 3D Studio Max 3 Volume III Animation George Masetri Dennis Bradshaw Jan Erik Sjovall Jeffrey New Riders Abouaf Anna Hennequet Jacques Hennequet Angie Jones Publishing Dreamweaver 4 Bible Joseph W Lowery Understanding Computer Science for Advanced Level Stanley Ray Bradley Thornes A Level Computing Letts Pat Heathcote amp Kevin Bond Human Computer Interactions Preece J Beginning Active Server Pages 3 0 WROX Dav
46. id Buser John Kauffman Juan T Llibre Brian Francis David Sussman Chris Ullman Jon Duckett The Essence of Human Computer Interaction Faulkner C 1998 Director in a Nutshell 2 edition O RIELLY Bruce A Epstein Macromedia Director 8 amp Lingo Prima Tech Thomas J Green Prakash Anda MMT4 41 S S D S S I 11 Appendices A gt Prakash Anda MMT4 Comprehensive Telxon Training Guide 11 1 Appendix A Interview Questions O1 How important is the Telxon to your store Q2 Hovv vvould you asses the current Telxon training system Q3 Do you think there are any problems with the training system If so why do think it occurs Q4 What help is available if your colleague encounter problems with the Telxon Q5 Do you having a computerised system would help this store Q6 What features would you like to see if a new training system was implemeneted Prakash Anda MMT4 43 Comprehensive Telxon Training Guide 11 2 Appendix B Questionnaire for Telxon users Please read the questions and tick where appropriate If you have any queries about the content or don t understand any part ofa question please just ask me and I will explain 1 Are you a Part Time O or a Full Time 5 colleague 2 How effective do you think the current training system is Very O Satisfactory Could be improved C 3 Has there been a time when you have forgotten how to do something on the Telxon Yes wO
47. integrated onto the server The purpose of this integration was to ensure that all the pages could perform the functions they were responsible for Some unexpected responses meant that there were defects in the system These errors were rectified and the erroneous unit was re tested Prakash Anda MMT4 34 Comprehensive Telxon Training Guide Examples of Test Actions gt Data was inputted into some of the page and the output was tested to see if the correct Tesponse gt Checked the hyperlinks to see if they were responding to the right page Examples of some of the problems There were no obvious major errors there were a few minor errors such as broken links and some rollover buttons were not showing the right ima ges These vvere rectified vvithout any issues 7 2 2 Stage 2 Shockwave Movies Continuous testing was applied during the implementation ofthe Director movies Each individual movie was checked for faults and content error Examples of Test actions gt Spelling and grammar checks gt Correct Content Terminology and processes gt Checking for correct timing between audio and animation 7 2 3 Stage 3 The Whole System This stage was carried when the whole system was integrated fully Test data was added where appropriate functions were tested in the necessary parts of the system and shockwave movies were tested for the expected resultstand responses At this stage the system was also tested by the potential u
48. ion and Conclusion c ccccecsessesssesseecsessecesesseseseseeseseseeeesesesseseseeeeseseeeeaes 36 Sal Introduction ee Zee ua ud 36 8 2 Project Evaluation ee een 36 8 3 Project Management Ren RUR 37 8 4 Alternative Methods 38 8 5 F lure WA Ka 38 8 6 Restrictions 4 Ngecessssesssssssessssssssesssesssssssesesseceessseesesesssesesseessesseesesarsneeesnees 39 8 7 Executive eitea ASL 39 9 References 0 aaa aya leere 40 10 Bibliography 22 2 a a mamii 41 11 Appendices r a nennen 42 11 1 Appendix A Interview 5 90 5 2222 43 11 2 Appendix B Questionnaire for Telxon users 45 11 3 Appendix Gantt 2222 47 11 4 Appendix Det Story Board ere 49 11 5 Appendix E 3D Image Vs Photo 2222 54 11 6 Appendix F Test 7 5222 2222 57 11 7 Appendix G User L D AUD 59 Prakash Anda MMT4 VI Comprehensive Telxon Training Guide List of Diagrams Figure 1 The VVaterfall Model Figure 2 Computerised Training Vs Traditional Training Figure 3 Content Flovv Chart Figure 4 Navigation Design Figure 5 General Page Design Figure 6 Login System Design Figure
49. ject The Gantt chart may have to be adjusted frequently to reflect the actual status of project progress because almost inevitably some tasks may diverge from the original plan Prakash Anda MMT4 13 Comprehensive Telxon Training Guide 4 Research 4 1 Introduction Research is essential in the creation of a new system and many projects havexfailed due to the lack of research conducted by the project developers Having accepted the feasibility findings and user requirements that were set the aim for further research was essential to help to fulfil some of criteria when designing the system Two sets of research were conducted and summarised 4 2 Primary Research The research which was carried for this project mainly emphasised on the guestion What makes a good training system To answer this guestion the research was split up into three sub guestions these guestions are discussed below 4 2 1 Ouestion 1 What is a training package A tool developed for an end user to improve or enhance their skills in a particular subject or task 4 2 2 Ouestion 2 What is the difference between traditional training methods and computerised training Many differences were discoveredxduring the research the important difference have been put in to a table Computerised Training Convenience Doespnot require having an instructor to schedule around They are available at any time Computerised teaching can be set so
50. les Dim bUser normal user Dim bSuccess admin were assigned true or false statements where if bSuccess is True then the login person is admin therefore allow access to the admin section The page also contains seripts that give error messages if the login is incorrect 6 7 2 Success asp This page created s a html page at first and towards the end of the implementation an extra function was added to improve the system The function was to display the forename and surname of a successful user To do this the database was implemented with two extra fields forename arid surname Test data was put in these filed for all the users To display the forename and surname the following code was incremented lt Response Write objRecordset forename Response Write Response Write objRecordset surname Prakash Anda MMT4 32 Comprehensive Telxon Training Guide 6 7 3 Listings asp If an administrator 1ogged into the system they vvould be sent a listing asp automatically Originally an administration homepage was going to be created but as the system was small the idea vvas reyected At first this page displayed all the users and admin staffs that were on the database instead of just the users This problem was solved by specifically making the ASP code select the fields which were not admin This is shown below 577 Set objRecorddet objConnection Execute SELECT EROM users WHERE isAdmin Fasle gt 6 7
51. male and female Voices can be manipulated by pitch and speed to help create perfect sound The biggest advantage was that the voice could then be saved as either MP3 or Wav format which was ideal since Director 855 enables the use of Wav files Fig 12 Level 1 key Features Svvitch the Telxon on using the ON OFF button 8 press Enter on the SMART option Type your User ID and press Enter Then type in your Passvvord and then press Enter to submit Level 1 Progress T sack ON next aa 6 4 8 Key features These key featur s were implemented in the level 1 2 and 3 1 Show me options links Go to frame to a different section of the movie that shows the button to use on the keypad This was not in the original design but was incorporated to help the users 2 Help options provides help with training for that particular section and is implemented in the same_way as the show me option 3 Progress bar indicates how far the user is from the end of the Training This was implemented using an image of a bar created in Photoshop The bar was set to a zero length at the beginning of the movie and at the end is set to 30 Both the beginning and end frames were Prakash Anda MMT4 30 Comprehensive Telxon Training Guide set as Keyframes so that the progress bar increases in length as each frame in the movie is played 4 Next and Back navigations buttons vvere created using Photoshop and vvere assigned series of
52. mitives were sized to scale and were edited using Modifierntools such as EditMesh and FFD 3x3x3 to obtained the accurate shapes Each individualshapeswas then positioned accurately using the positioning tools Example Figure 9 a and 9 b shows how 3 8 Modifier and Uniform Scale was used to create the curves on the Telxon front end Figure 9 a Box Primitive Figure 9 b End Result 6 1 2 Second Step Adding Details to the shapes To get the shapes to look identical to the real thing further editing had to be implemented On most occasions the shapes needed Boolean tool to subtract or add union other shapes from it Example Figure 9 c shows result of how a detailed Ariel was implemented with the use of Compound Object tool called Boolean Added union S btracted 00 Figure 9 c 3D Ariel Prakash Anda MMT4 25 Comprehensive Telxon Training Guide 6 1 3 Third Step Adding text Introducing flat text on the buttons surface was done using Text tool on the Spline menu The text was written and then Extruded just above the surface so that it can be seen Incrementing text on the Battery model proved to be a bit more difficult The text for the battery was created on new file rendered and saved as a bitmap image Fig 9 d This bitmap image was then imported on to the Battery model using Material Editor Mapping hand applied to the shape of the battery fig 9 e TELXWN 7 2v 500 man NOXE CADMUM BATT
53. ng set for the individual tasks Other factors which have helped to control the project were the regular progress meetings with the project supervisor This enabled progress to be made to the project effectively as some task deadlines vyere required to be displayed during these meetings There were occasions when the project work was conflicting from the project plan Some tasks took longer to carryout and in one week due to ill health the project was running one week behind schedule In a normal circumstance this would not be considered as a problem but in a project with 12 weeks completion deadline it was significant To resolve this the work that had to be carried out in that week was distributed over to the following two weeks Prakash Anda MMT4 37 Comprehensive Telxon Training Guide 8 4 Alternative Methods All systems in their early stages of development can be improved upon Very few are successful at meeting their full requirements without any adjustments being made If time constraints were not a factor then the project could have been constructed using different software and technigues An example of this where 3D Studio Max 5 could have been used instead of version 3R used to create the model again This latest version would enable the 3D Telxon to be saved as a shockwave VV3D image This can be then used more dynamically to within Director for better animation This could also help eradicate the use of the Telxon totall
54. ntical The result was pleasing and proved to be effective when the model was used in the training package The individual training modules were created with a lot of emphasis on Human Computer Interaction and factors that make a good training package These factors were researched and analysed thoroughly before the designing and implementation had begun The findings from the research were applied to both the system design stage and implementation stage ThesColours used in the modules were appealing soft and effective This was backed up by the results of the user questionnaire that was carried in the testing stage Adopting multimedia into the system vvas crucial to help provide a good training package Video of the author vvas used to introduce users to the different training modules Audio vvas used to help go through the training quicker and to make the training more appealing By including these aspects a high impact package and through research training results have been successful One of the major achievements of the project has been the design stage A lot of time was spent designing in an attempt to make implementation stage more efficient The Prakash Anda MMT4 36 Comprehensive Telxon Training Guide different methods of designing used proved to be useful especially the storyboarding This gave a step by step guide to what was suppose to be implemented One of the requirements was to provide interactivity
55. obtain especially if training part time colleagues The main contribution to the difficulty of training came doWhpto training time available for the colleagues Working in a large and busy environment means that there is little or no training time for the trainer or the trainee This concern gaye the author the idea of investigating the Telxon training problem further and possibly proposing a feasible solution 1 4 Choosing a Methodology It is very important to establish a methodology as this tan help to prevent abnormalities developing in the system and thus should result in less problems and errors There are two main types of models which can be adopted the Waterfall Cascade or the TAD models Waterfall or Cascade model is the most common method used when developing new systems The key feature of the Waterfall model is that each stage must be completed before starting the next stage If the stage cannot be completed then the stage prior must be re examined The system development life cycle can help to guide and plan the development of the project efficiently and effectively This is why this Methodology was chosen Problem Definition 2 Feasibility JEE LY yy ap A Requirement Cs rA Analysis A js A esign 2 Implementatiop Ca SA a Impl i wa mplementation A comeron L WA ondes D Review amp Maintenance Figure 1 Shows the different stages of the Waterfall Model and how they are related
56. on The segments were reduced and Boolean was used to help edit the handle instead of the modifiers Prakash Anda MMT4 26 Comprehensive Telxon Training Guide 6 1 7 Problem 2 Shockvvave VV3D Part of the design was to save the 3D model as a shockwave file so that it could be imported in to director Having used 3D Studio Max version 3R this was not possible This version did not contain the facility to create shockwave file An attempt was made to open a 3D model in the latest version 3Dstudio Max 4 2 but the file failed to open Solution There were only two options considered The first option was to create the model again using a latest version of 3D studio Max The second option was to animate the model with the current version The later vvas chosen due to time constraints The required animation for the training modules were carried o t by using Targeted Camera time and key frames The animation was then saved as rendered and Avi so that it could be implemented in to the training modules 6 2 8 Problem 3 Animating When attempting to animate using the Targeted camera the model was not rotating in the centre of the Camera vievv Solution The 3D model s pivor point vva checked and found that the point was to the right of the Camera view This was corrected tosthe centre and resulted in a successful animation 6 3 Implementation of Page layout The main layout page was created with Microsoft Front Page XP The pa
57. s of Asda at the heart of the design process The user s needs are valued more than the technical issues for the system Prakash Anda MMT4 15 Comprehensive Telxon Training Guide HCI is important when developing a system that involves the user to interact in any form The goals of HCI are to develop and improve computer based systems so that users an carry out their vvork safely effectively efficiently VV V WV enjoyably Ignoring HCI can lead to lack of the above as well as leaving the user frustrated annoyed scared and making them feel they have failed The new system is essentially a learning tool in the form of a training package where Human interaction plays a key role Therefore consideration of the human factors needed to be applied when designing the systems user interface Web sites are usually created based largely on HCI and therefore a similar standard could be integrated when designing the training package Below is a list of standards that are considered by website designers and can be adapted to the designing the new system gt Physical attributions in terms of ergonomics gt Cognitively behaviour through problem solving searching and manipulation gt Emotional factors the system sh uld not cause anger insult fear or frustration gt Perceptual factors by means of colour layout and ease of navigation Both the interaction by the human and needs of the system are equally important Bot
58. sers 7 3User Testing Beta Testing To provide insight into user s opinion on the system the system was tested by 10 Asda employees and their feedb ek was recorded The users had an opportunity to go through the system and record their opinions via a questionnaire see Appendix G 7 3 1 Summary of User Testing From the questionnaire the following were outlined Positives the siteawas visually pleasing to the eye easy t tuse well presented contained good relevant content VN Ny Y easy to understand Negatives gt Audio difficult to make out the sound Prakash Anda MMT4 35 Comprehensive Telxon Training Guide 8 Evaluation and Conclusion 8 1 ntroduction This chapter evaluates the overall project and assesses the approach and management conducted during the time of the project It also includes future developments and re trictions overview 8 2 Project Evaluation The aims and objectives that were outlined at the start of the project were completed successfully The aim of the project was to provide Asda employees a training system that will teach them how to use the Telxon This was achieved by prod ting an interactive training module that would provide information about the Telxon One of objectives was to create an accurate representation Telxon in 3D This was achieved by using a 3D developing software called 3D St dio Max A great deal of time and effort was applied to get the model to look ide
59. ssibly making the system easier to use or adding new facilities Adaptive Maintenance updating the system for the change of reguirements circumstances and legislation of the business Corrective Maintenance solving any errors that appear Prakash Anda MMT4 4 Comprehensive Telxon Training Guide gt Documentation Maintenance documenting the updates and errors 1 5 The Report Overview The report provides a detailed document highlighting the work which was cafried tt for this project It is written to help any developer who may take the project on to leary from it and possibly develop a new version of the system Extensive research hasbeen outlined in the report which was used to design and construct the system The report diseusses and evaluates both the success of the project and how any problems were overcomes Possible improvements have also been analysed in the report including constructive feedback from possible end users There are eight chapters in the report Chapter 1 Introduction This chapter includes the project aims objectives author s background and reasons for the project Also included in this chapter is System life eycle adopted to the project Chapter 2 Background Information This chapter involves an introduction to Asda Wal mart and the Telxon and smart system An analysis of current training methods is also included and derived from this is a user reguirement Chapter 3 Project Timeline
60. the database via the vveb pa ge Other language considered Visual Basic and JavaScript gt Dreamweaver Front End implementation 5 6 Administration System Design As the store employs new colleagues on a regular basis the need to give new colleagues login access will be fairly frequent It was decided to create a simple administration system that allows new users to be added by an administrator The system can also incorporate a method of changing and checking current employees password and ID This method will be much more efficient than getting someone to change the database and then uploading it to the system One of the specific requirements was not to give the user access to register themselves because only selected Asda colleagues are given permission to use Telxon The administration system is therefore is the only way colleagues can be given access to the information provided on the system The administration system will need to have a separate login system with a completely new table on the database orshave another field asserted to the table in the database that can distinguish between a normal user and administrator The later option was more practical and therefore the login ystem design was changed A field isAdmin a Yes No field type whereby the field can only take a value of yes or no needed to be added t the database table The purpose of this filed was to distinguish between an admin user and a normal
61. troduction Having established the reguirements the next step is to develop a suitable project plan Scheduling and time management are important factors to consider for this project to be successful If important time targets and deadlines are missed it can lead to failure and uncontrollable errors This also can cause anxiety frustration guilt and other negative feelings for the developer All this can be avoided by setting appropriate schedules methods and by taking into consideration if something does go wrong 3 2 Stages of Work After carefully analysing the reguirements different stagestof work were developed Each stage indicates the project work that needs to be completed and how much time was assigned for each stage 3 2 1 Initial Research one week for completi n gt Investigating similar training programs that are used by Asda and research similar training packages on the internet gt Possible software and programming languages that could be used to aid the implementation 3 2 2 Content Preparation two weeks for completion gt Define the levels that s to be implemented in the system with the associated Telxon jobs gt Collecting content material such as Telxon manuals video clips and photographs of the Telxon in different angles to create to the training package 3 2 3 Design and Implementation This section is the most time consuming and therefore is given 5 weeks to complete gt Produce a fully annotat
62. ve a special thank you to Andy Burtonnfor providing the technical equipment required to complete the project satisfactorily and for preparing to keep 4405 laboratory open after normal closing times A personal gratitude to all the friends and family who gave me encouragement support and help during the entire course Prakash Anda MMT4 II Comprehensive Telxon Training Guide CONTENTS PAGE Abstract H Acknovvledgements HI Contents IV List of Diagrams VII il aid oja NA 515 1 TA PrOJECCA 1 ODIeCuvet o K o 1 1 3 Authors Background and Reason for 222 2 1 4 Choosing a 0 2 1 4 1 Problem Definition Ba piecsecsscsssssssssssssssessssssssesseessesseess 3 1 4 2 Feasibility Studyao N OR 3 1 4 3 Requirements 515 3 1 4 4 System 3 1 4 5 Implementation and Testings ut 3 1 4 6 Conversion nenn ira 4 1 4 7 Review and Maintenanc amp amp L 2 00r00sesesesnsnsnsnsnsnsnenenennnnensnsnennnenene 4 1 5 The Report OvervieW 9 2222 5 2 Background Information maa mamma kaak 7 2 1 Introduction to Asda 222
63. were merged into one jpeg image using Adobe Photoshop and imported in to the top frame 6 4 Implementing the Training Modules level 1 2 3 and Telxon Guide These modules were created withiMacromedia Director 8 5 as director movies and published in to shockwave files Der EachsDirector movie was created using the same stage size of 720mm x 430mm so that it wilhfit inthe content area of the main layout The shockwave files were then imported to the in respective page frames via Dreamweaver All 4 modules implementation included text audio photographic images animation and avi 6 4 1 Animations The animations was either created or implemented by use of the animation options on the library palette Theslevel of animation was kept to minimum throughout the system and the animation that was included was set to a faster tempo This was carried out so that the modules were kept to minimal viewing time The creation of the animation was developed by using Score time line and Keyframes The Library Palette tool Pixlate Sprite Transition was used in some parts to give interaction to the user and therefore making it more appealing Prakash Anda MMT4 28 Comprehensive Telxon Training Guide 6 4 2 Photographic Images Many images were implemented in the training module to help guide users better through the training modules Before all the images vvere imported into the cast member they vvere manipulated by via Adobe Photoshop to reduc
64. word Help shows where to get passyvord Terms and Condition outlines the Asda fe gulation of the Telxon use Incorrect Login if password oftuser Id is wrong then this page will be prompted About Telxon shockwave movie showing the different aspects of the Telxon Level 1 Module contains level 1 shockwave movie of Introduction of Telxon and PI Level 2 Module contains level 2 shockwave movie of Reduction and Waste Level 3 Module contains level 3 shockwave movie of Off Sales Freguently Asked Ouestions linked to other pages related to the 3 level modules Level 1 Test tests the users knowledge of the literature in Level 1 module Level 2 Test tests the user knowledge of the literature in Level 2 module Users Id Listing contains the list of current users 5 2 2 Inputs Pages Login input values User ID and Password Edit Colleague s Password input values enter new password Add New Colleagues User Id and Password Prakash Anda MMT4 18 Comprehensive Telxon Training Guide User do not reguire to login s User who have been given a User Id and Password to access these pages Admin access 5 3 Content Flow Chart Having developed an idea of what content was going to be included aticontent flow chart was drawn up The content flow chart gives a graphically representati n of how the content is structured in the system The content flow chart developed
65. y All the functions that are in the real Telxon could be implemented on to the 3D models using Macromedia Director Director 8 5 can assign controls and responses for the 3D images Other Examples of alternative Methods Lingo could be have been used to calculate the score in the Level 1 and 2 Tests This would make future expansion to the test much easier In the current system the level 1 and level test scores are not recorded or monitored Using different softvvare such as Flash or Authovvare The admin system does not have the ability to change or add new users forename and surname Again with more time this could have been implemented to further enhance the system performance With the current systeman place all users can see the various training modules Improvement can be made by the way of implementing a system that only allow the user to access the next training module only ifdhey have passed the previous training module 8 5 Future Work gt More Fevels can be applied gt Expand toall stores to help reduce trainers gt Testing System with reguired pass marks can be implemented with ASDA training Prakash Anda MMT4 38 Comprehensive Telxon Training Guide 8 6 Restrictions During the project there were a number of restrictions that hindered the final system Although the system was constructed to satisfactory levels there were certain aspects which could have been improved if these restrictions were not evi

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