ABB Mobile Sales Support Program Manual
Contents
1. iPad Sales Receipt for use with AppleCare issues Located within iPad Sales Support Program team site 4 iPad how to videos YouTube channel htto www youtube com results search query ipad 3 amp oq iPad amp aq 0 amp aqgi q10 amp aql amp aqs l vou r j Hi F Me jut WALA OP a n OY reorit A LSVV X eek Et A TEJU ILI Sasi y VUV GCI atu Ki VLALIVZLIVILY 4 46 3Y AA OPTSPfAT TAA MEYI ELAI ci BOLLS V OE ELA2. and select Disconnect Note Before you can reconnect you must quit the PocketCloud application and restart it Recommended Apps from the iTunes Apple App Store It is recommended that you download the following apps iBooks free QuickOffice Pro 14 99 Please check with your management before purchasing any of the optional applications Free apps LinkedIn Social media site recently updated with new formats that work better on iPad 3 generation Dragon Dictation Easy to use voice recognition application that allows you to easily speak and see your text immediately Power and productivity A EP ED for a better world FR DED Company confidential Mobile Sales Support Program Page 24 Autocad WS Draw and edit shapes using Snap and Ortho modes Annotate and revise drawings on location Work with others on the same DWG file simultaneously so you can both view the edits in real time Evernote Keeping track of all those great ideas can be a lot of work Not with Evernote Create text photo and audio notes with a few taps then sync them to your Mac or PC From daily reminders to class notes to your bucket list this app Keeps all your notes in check Concur Keep track of your expenses and stay productive on the go Travel and manage expense reports any time from anywhere with Concur Mindjet MindJet Project and task management guided mind mapping or brains
3. if you are not too far away from a wall Apple TV 99 Watch 1080p HD movies and TV shows from iTunes Play videos Stream from your iOS devices via AirPlay Features 802 11n Wi Fi and Apple Remote Stylus 5 30 The stylus comes either as just a stylus or as a stylus and pen one Design and offering ranges in price depending on where you are looking You can usually find the low end pricing at places like Marshalls TJ Maxx and Big Lots The mid range is available at Target Walmart and Apple Stores for approximately 15 The HD Accessories website also offers a wide variety of stylus Power and productivity AL HR ED for a better world IR ED Em ED Company confidential Mobile Sales Support Program Page 29 Chapter 8 AppleCare The AppleCare Protection Plan for iPad extends the complimentary coverage on your iPad to up to two years of world class support The plan provides access to iPad experts and gives you anytime access to web based resources at www apple com support ipad 1 If your iPad or the included accessories need service Apple will repair or replace them 2 Coverage information This comprehensive plan is available for all iPad models within their one year limited warranty f you sell the covered iPad before the AppleCare Protection Plan for iPad expires you may transfer the plan to the new owner For each iPad you want to cover you must purchase a separate AppleCare Protection Plan
4. updates and additional apps to pilot team iTunes card card will be used to download PocketCloud app to run 800xA Demo in the Cloud ABB Smart Cover ABB SmartCovers can be found on the ABB promotional item store provided with pilot AppleCare A protection and service plan purchased with your iPad 4G You iPad is equipped with non activated 4G capabilities Use of 4G will be defined in the future ABB 800xA apps on the ABB app store Mobile Sales Support Program team site A calendar wiki announcements blog tasks things to do communicate and interact share and collaborate track and report links http www150 abb com spaces iPad Sales Support Program SitePages Welcome aspx Company confidential Mobile Sales Support Program Page 5 Chapter 2 What is the participants part in this program Participants in the Mobile Sales Support Program will be required to fulfill a series of procedures during the length of the program Revisions and updates will occur frequently through push notifications and participants will be expected to comply in a timely manner Activities of mobile program leader PACT Marketing Design and monitor program Update product sales materials on server with push technology as appropriate such that sales team always have most current materials available Provide periodic training of program and for apps as new apps are rolled out and for ne
5. you use the backup to restore iPad Inthe device s Info pane when you sync mail accounts only the settings are transferred from your computer to iPad Changes you make to a mail account on iPad don t affect the account on your computer ADD Pr BD ED Company confidential Mobile Sales Support Program Page 17 Inthe device s Info pane click Advanced to select options that let you replace the information on iPad with the information from your computer during the next sync f you listen to part of a podcast or audio book your stopping point is included if you sync the content with iTunes If you started listening on iPad you can pick up where you left off in iTunes on your computer or vice versa Inthe device s photo pane you can sync photos and videos from a folder on your computer Battery iPad has an internal rechargeable battery For more information about iPad batteries go to Www apple com batteries ipad html Charging the battery WARNING For important safety information about charging iPad see the iPad Important Product Information Guide at support apple com manuals ipad The battery icon in the upper right corner of the status bar shows the battery level or charging status Not Charging Charged Charging The best way to charge the iPad battery is to connect iPad to a power outlet using the included Dock Connector to USB Cable and 10W USB power adapter When you
6. Confirm that the PIN code 385234 steps to pair and then tether the device is shown on Mother s Milk 1 In the Settings app tap General then Bluetooth Cancel EL 2 Select your iPhone from the Devices list It will appear by whatever me gibi tice is Mill name shows up when you sync in iTunes You can change that in iTunes 39 by clicking the name and then typing in a new one This works even on is shown on Misc computers other than the one with which you sync your media and apps Cancel Pair 3 On both your iPhone and the iOS device which you are pairing a dialog appears asking you to confirm that a six digit PIN code appears the same on both devices If it does tap Pair on each device This security step prevents a third party from intercepting traffic or pairing without permission if a third party were in the middle the codes won t match Bluetooth ON 4 The Devices list shows your active connection here between an iPad and the iPhone that s sharing its mobile broadband Devices glenn s keyboard Not Connected 3 On your paired device a special chain link icon appears where a Wi Fi signal Mother s Milk Connected strength meter typically shows up in the status bar at upper left On both devices the word Connected appears next to the name in the Bluetooth Devices list Now Discoverable Your iOS device will remain paired with the iPhone s mobile hotspot as long as it remains a
7. See Backing up with iCloud in the iPad user manual Find my iPad Locate your iPad on a map display a message play a sound lock the screen or remotely wipe the data See Find My iPad in the iPad user manual Find My Friends Keep track of your family and friends when connected to a Wi Fi or cellular network using the Find My Friends app Download the free app from the App Store iTunes Match With an iTunes Match subscription all your music including music you ve imported from CDs or purchased somewhere other than iTunes appears on all of your devices and can be downloaded and played on demand See iTunes Match in the iPad user manual With iCloud you get a free mail account and 5 GB of storage for your mail documents and backups Your purchased music apps TV shows and books as well as your Photo Stream don t count against your free space Note iCloud is not available in all areas and iCloud features may vary by area For information about iCloud go to www apple com icloud SAFARA Y 3 FEL rare SM rei E4707 03 BT ts LiVUC I ri f IEJ JI LUL ILI Ei Y 3 P VW Nt LAE iud P4 owen y TAY 2 KaTTAr waineio ll ILJI c ACELLI VE ILU Company confidential Mobile Sales Support Program Page 15 Sign in or create an iCloud account Go to Settings gt iCloud If you have a MobileMe subscription you can move it to iCloud from a Mac or PC at www me com move until June 30 2012 E
8. TION m ABB 800xA Demo Cloud Your Demo IP Address Automatic Host Username Domain New Computer RD Gateway v v v v v v v v ox Color Depth 16 bit thousands of colors Keyboard Layout English United States aste RE decet Advanced Settings RD Gateway 46 51 200 193 For 3900 Use RDP credentials C OFF OFF Username gwuser eway 46 51 200 193 Password abbgwuser NLA FF E long Domain 7 Where the screen shot says Your demo IP Address insert the IP address sent to you via email by Gerd Wachs from ABB PACT Sweden Once the IP address is inserted make sure your settings look like the ones above 8 One more trick you must click on email link from Gerd Wachs and then click Start to get the demo running in the cloud first before they can connect to it from iPad Once you click Start it takes 15 minutes before you can connect Note It appears to run for 24 hours then it needs to be restarted Attempts are being made to keep this continuous so that you don t have to restart it We will keep you updated Led ABB 800xA Demo Cloud Connection Settings 9 In PocketCloud Pro tap connect to start using the demo system s AA DED Power and productivity for a better world E a i RD ED Company confidential Mobile Sales Support Program Page 23 10 Disconnect from demo system by tapping the left most icon in the RemoteCloud toolbar at the bottom
9. UE ESTE wen EERI iii n T d Hir Hi Jb m a Hy de ers a i i dA OM lisaa j rri ELE i TE ol HORT HEG SPUR aime Tr END rmn T SE a D HEEEEE Harga LI om EEEL ee A dh oa EROR AA CA RA M Se ee im re rey DTERS EN Em PACT NAM June 2012 Power and productivity for a better world Company confidential Mobile Sales Support Program Page 2 1 What is the M obile Sales Support Program ssssssseeennnm nmn nnns 3 2 What is the participants part in this program casesennndenske nint aad t7adasapbR Era RTI E FEE YEFEFFIFFFEH IH rH red 5 3 The ABB rules surrounding the iPad cccceesssssssssseeeeeeeeeeseeeeseseeeeeeeeeeeaueaneeneeeeessesesseseeeeeeeeeeauunneeeeeeseeseeesesseseenenagas 6 4 How do I set up the iPad srssssacanacanncenntennnnanaasanaaaraaacmnarenasanoantnansunanaaanaqadabeimaccesnandamdessneuedememsmentmaedeansndedntessmeuetenedesmets 7 5 Mobile Sales Support Program Team SDdCB ucseessa waa pia xu ict daa APT Ced Ri a ERR Y CRM jr eter L9 6 Required apps for the pilot program ssseeeeennn nennen nnne nennen nnne nennen nennen n 20 NE Wa ccollc T 26 082 10 0 5 877 E en een ne en TTNA 29 SABEN ADDICCOLE O ee 31 10 IGG TO ee aen ce omectecersan neta E E EE EEE E EAE E A JU for a better world P a ae ED Company confidential Mobile Sales S
10. connect iPad to a USB 2 0 port on a Mac with the Dock Connector to USB Cable iPad may charge slowly while syncing Important The iPad battery may drain instead of charge if iPad is connected to a PC to a computer that s turned off or is in sleep or standby mode to a USB hub or to the USB port on a keyboard If your Mac or PC doesn t provide enough power to charge iPad a Not Charging message appears in the status bar To charge iPad disconnect it from your computer and connect it to a power outlet using the included Dock Connector to USB Cable and 10W USB power adapter m LL el AD 57 r t 1 L1 37 Ba FEH SURF Ea Ww VV vi RAE ENA AFi WL SES Y Li 4 my ww 478 in F AICS 7 A PM PU IT ri ipei t WUE JEEE J 2x44 LN A Wu XN wWwY V EAA Company confidential Mobile Sales Support Program Page 18 Important If iPad is very low on power it may display one of the following images indicating that iPad needs to charge for up to twenty minutes before you can use it If iPad is extremely low on power the display may be blank for up to two minutes before one of the low battery images appears Or Maximizing battery life iPad uses a lithium ion battery For information about maximizing the battery life of iPad go to www apple com batteries ipad html Replacing the battery The iPad battery isn t user replaceable it can be replaced only by an Apple Authorized Service Provider AASP Rechargeable bat
11. ctive If you put it to sleep and wake it it should reconnect you ll see the double link icon at upper left if it does If the device doesn t connect automatically after sleeping Should your device fail to reconnect automatically launch Settings and tap General Bluetooth If it says Not Connected next to the iPhone s name in the Devices list tap the name This causes the device to reconnect If that fails try toggling the Personal Hotspot option on your phone from off to on Power and productivity Ah Lib ED P IPIE for a better world Company confidential Mobile Sales Support Program Page 10 alll ATT ey A special two chain icon appears in the status bar when you re using settings Bluetooth or Wi Fi tethering to connect to an iPhone s Personal Hotspot sharing feature You can make your iOS device stop pairing by tapping the white in blue detail arrow next to the iPhone s name in the Bluetooth screen s Devices list Tap Forget This Device and it has no memory of how to connect You can easily repair at will using the instructions above Bluetooth tethering isn t a replacement for Wi Fi sharing but it provides more flexibility in your arsenal especially if you commute and don t want to have to fiddle with multiple devices to gain a connection Setting up a Printer e Printer To print from your iPad you must own or use a printer equipped with e print capability There are several on the market an
12. d Yes you can even connect one iPhone as a client to another in this manner acting as a server It should also work with any computer router or mobile device that offers this kind of connection sharing over Bluetooth such as Mac OS X s Internet Sharing feature Many other mobile devices can also tether over Bluetooth as well as Mac OS X and Windows systems Setup the hotspot For setting up the Personal Hotspot please consult our earlier coverage of that feature which we linked to above In brief make sure you ve signed up for the feature with your carrier Both AT amp T and Verizon Wireless charge 20 per month to use Personal Hotspot and AT amp T requires a certain level of metered service Carriers outside the U S may include the feature at no charge or require certain service levels or surcharges Then launch Settings on your iPhone tap General Network Personal Hotspot and tap the switch to On If you ve already used Personal Hotspot the menu item appears in the main level of the Settings app at the top Both iOS devices you re linking up via tethering will show the same code and ask you to confirm If the number isn t the same cancel and try again It s either an error or a nearby ne er do well A DEP Company confidential Mobile Sales Support Program Page 9 Mother s Milk would like to E pair with your iPad On any other iOS device with version 4 3 or later installed follow these
13. d Apple offers some high end versions on www apple com Wifi printer There are a variety of apps within the iTunes Store that allow you to use wifi to print to a local computer Download the app and follow the directions issued by the app and the iPad ABB printers Email file to yourself on your office computer and print out the document through the network computers Setting up mail and other accounts iPad works with iCloud Microsoft Exchange and many of the most popular Internet based mail contacts and calendar service providers If you don t already have a mail account you can set up a free iCloud account when you set up iPad or set one up later in Settings iCloud See Using iCloud in the user manual Set up an iCloud account Go to Settings iCloud Set up another account Go to Settings Mail Contacts Calendars VPN Your iPad is equipped with VPN capabilities Use of VPN is not currently approved for iPad but is under discussion You will be updated if it becomes accessible ADR Company confidential Mobile Sales Support Program Page 11 Setting up Lotus Notes traveler Lotus notes traveler allows you to synchronize email calendar and contacts Go to http inside abb com cawp gad00974 1a7afffeadaf0156482578c000095888 aspx on Inside ABB and follow the directions Note If you are working with a Blackberry phone and an Apple iPad you must purchase the Lotus Notes Traveler service
14. ding usage data security etc all apply To view the IT rules and regulations go to http us inside abb com cawp gad00164 40ca3bb1c862960485256e2b00535443 aspx Or see http abblibrary abb com global scot scot297 nsf veritydisplay 07ffc9d214cc5329c1256d6b004cc66b file gp 1Si 209aad101783 20abb 20information 20security 20handbook b doc Serial numbers IMEI numbers will be monitored and initially kept by the program contact team listed in Chapter 8 of this manual tA v P f i TC Fi Ef t IXVITITAM VV ei i d gt fi If l V i n X THA Y y h tA fyi Eg v F i s E kA f f ai si OF d MELLE VVJ EU Company confidential Mobile Sales Support Program Page 7 Chapter 4 How do set up the iPad What you need To use iPad you need An Apple ID This ABB program requires that you use your ABB email address as your Apple ID This is needed for some features including iCloud The App Store iTunes Store Online purchases An Internet connection broadband is required To use iPad with your computer you need A Mac or a PC with a USB 2 0 port and one of the following operating systems Mac OS X version 10 5 8 or later Windows 7 Windows Vista or Windows XP Home or Professional with Service Pack 3 or later iTunes 10 6 or later available at www itunes com download Setting up the iPad To set up iPad turn it on and follow the S
15. ems in the info pane of iTunes such as contacts calendars and notes and also use iCloud to keep that information up to date on your devices Otherwise you may see duplicated data on iPad Using iCloud iCloud stores your content including music photos contacts calendars and supported documents Content stored in iCloud is pushed wirelessly to your other iOS devices and computers set up with the same iCloud account iCloud is available on iOS 5 devices on Macs running OS X Lion v10 7 2 or later and on PCs with the iCloud Control Panel for Windows Windows Vista Service Pack 2 or Windows 7 required JQUCTLIVELY Tal ant tla ri AM er Worig Company confidential Mobile Sales Support Program Page 14 iCloud features include iTunes in the Cloud Download previous iTunes music and TV show purchases to iPad for free anytime you like Apps and Books Download previous App Store and iBookstore purchases for free anytime you like Photo Stream Photos you take on one device appear automatically on all your devices See Photo Stream in the iPad user manual Documents in the Cloud For iCloud enabled apps keep documents and app data up to date across all your devices Mail Contacts Calendars Keep your mail contacts calendars notes and reminders up to date across all your devices Backup Back up iPad to iCloud automatically when connected to power and Wi Fi
16. ential Mobile Sales Support Program Page 12 Further customization of the pass code From the pass code lock screen in the settings app you can further customize the feature 1 When the pass code is activated From the pass code lock screen in the Settings app tap the Require Pass code option and choose when it requires a pass code The default is immediately 2 A better pass code If you don t believe a four digit pass code is secure enough turn off the simple Pass code option This makes a Change Pass Code window appear along with the iPad s keyboard You can then create a more complicated alohanumeric pass code 3 Erase data Also on the pass code lock screen is the erase data option When turned on this option will automatically erase all data stored on the iPad if an unauthorized user enters the wrong pass code 10 consecutive times 4 Note Installing Lotus Notes Traveler will cause different behavior from what was just explained a requires 4 digit pass code b Automatic data eraser after eight unsuccessful logins Warning Activating the Erase Data feature gives you added protection However to recover the data later you must have a reliable backup created using the iTunes Sync process or iCloud Backup feature Otherwise the data is gone forever Customizing the Messages App iMessage is an online based text messaging service operated by Apple This service wor
17. etup Assistant The onscreen directions in Setup Assistant step you through the setup process including connecting to a Wi Fi network signing in with or creating a free Apple ID setting up iCloud and turning on recommended features such as Location Services and Find My iPad During setup you can copy your apps settings and content from another iPad by restoring from an iCloud backup or from iTunes See Backing up iPad in the Apple user manual Power and productivity for a better world AA ED ED P ED ED Company confidential Mobile Sales Support Program Page 8 Setting up 4G Participants in the program should contact AT amp T to set up the minimum iPad data plan approximately 30 per month Using your personal hotspot Contact AT amp T and tell them you would like to turn on your personal hotspot for your phone iPhone possibly other phones This allows you to use wifi by tethering to your iPhone rather than utilizing the 4G on the iPad You should know by now that an iPhone of the right vintage can be turned into a mobile hotspot a portable router that pumps out a Wi Fi signal on one side and talks to a mobile 3G broadband network on the other What you may not know is that the iOS 4 3 update adds Bluetooth tethering to every iPhone iPod touch and iPad capable of running that latest release This lets any of those devices obtain an Internet connection from an iPhone with its sharing feature enable
18. for iPad Keep your Proof of Coverage document the original iPad sales receipt and the AppleCare Protection Plan for iPad receipt Apple may require proof of purchase if any questions arise about the eligibility of your iPad for the AppleCare Protection Plan AppleCare does not cover theft or loss Quick Reference Guide Try these simple steps before contacting Apple for help If you experience problems with your iPad try the troubleshooting steps below As a precaution back up all content on the iPad including photos videos contacts calendar notes and any other files on your iPad before you perform these steps Verify that you have the latest iTunes You can download the latest iTunes In the U S go to www apple com itunes download in Canada go to www apple com ca itunes download VILY UM jV AJ EKA Company confidential Mobile Sales Support Program Page 30 Visit the iPad Support website www apple com support ipad Finding your AppleCare registration number http support apple com kb HT1863 The AppleCare T amp Cs for iPad http images apple com legal applecare docs 081811 APP iPad English NA v1 3 pdf The iPad Support website has links to service option availability iPad tutorial discussions and other resources to answer various how to questions These are available 24 hours a day at www apple com support ipad in the U S and www apple com ca suppor
19. gram Page 20 Chapter 6 Apps required for the pilot program The ABB apps System 800xA apps Documentation app Sales kit app New Operator Effectiveness insert app System 800xA Demo in the Cloud ABB To find and install the ABB applications Sales kit documentation and New Operator Effectiveness apps First send your ABB internet email address to Karin lampa se abb com and ask her to register you as a user in the 800xA App Store If you are a partner use the email address and password registered with ABB Follow the steps below in order rechecking your passwords as your type The character you type will momentarily appear as you type There have been recorded issues of cannot contact www151 abb com However keep trying It does eventually does connect Now follow these steps Ed s 800xA ei App Store 1 Enter the following address in Safari https www151 abb com sites apps800xa apps 800xa Apps htm 2 User name Your ABB email address Password Normal windows password Download the app from the 800xA App Store After installation go into Settings In 800xA Sales kit enter the following settings http abb done se User name abb800xa Password Xfgt w4 A DOrax A F sx mr ogsresnrisietuirnta Ak D n Power and prodaucitlivity tOr a Deiter Woria Company confidential Mobile Sales Support Program Page 21 800xA Demo in the Cloud To install fo
20. h Support toll free number 1 855 278 7301 Website for iPad tech support http www apple com support ipad or www help apple com iPad OR visit your nearest Apple Store Genius Bar More information iPad in Business Customer success stories on how they iPad to increase business http www apple com ipad business profiles iPad at Work Apple offers ideas for how to use iPad at work through available apps and capabilities hito www apple com ipad business ipad at work Resources alist of Apple resources for technology overviews service and deployment http www apple com ipad business resources Apple Community Have a question you want to pose to other Apple iPad users Access the Apply Community at https discussions apple com index jspa Integration Enterprise Methods for how iPad integrates into the company s infrastructure http www apple com ipad business integration PRPC ECO TATA ia if WLU Witt Via y rarearicy Ji c t Ler VU ULCUF ILI Company confidential Mobile Sales Support Program Page 33 Chapter 10 Index Forms All forms will be located with the Program team space on Inside ABB 1 iPad User Manual http support apple com manuals ipad 2 AppleCare documents a Getting Started Guide http manuals info apple com en US AppleCare Protection Plan for iPad pdf b Terms and Conditions htto www apple com legal applecare appforipad html 3
21. ks very much like the text messaging capabilities of your cell phone but with this service you can freely send and receive an unlimited number of messages Currently the service is available only with iOS products From your iPad the iMessage service must be accessed using the Messages app which comes installed on the tablet ADD rm y Company confidential Mobile Sales Support Program Page 13 1 Tap the Messages option with Settings to set up an iMessage account using your Apple ID Managing content on iPad from Apple iPad user manual You can transfer information and files between iPad and your other iOS devices and computers using either iCloud or iTunes iCloud stores content such as music photos and more and wirelessly pushes it to your other iOS devices and computers keeping everything up to date See Using iCloud below iTunes syncs music video photos and more between your computer and iPad Changes you make on one device are copied to the other when you sync You can also use iTunes to copy a file to iPad for use with an app or to copy a document you ve created on iPad to your computer See Syncing with iTunes in the user manual You can use iCloud or iTunes or both depending on your needs For example you can use iCloud Photo Stream to automatically push photos you take on iPad to your other devices and use iTunes to sync photo albums from your computer to iPad Note Dont sync it
22. llow these steps ARR 1 Go to the iPad Store and purchase Pocket Cloud Pro with your iTunes card PocketCloud Quick setup 2 Launch PocketCloud Pro and select advanced users Advanced users For using RNP VNC or VMware Access your computer on your iPad iPhone or iPod Touch Anonymous Usage Statistics Help us make this product better by sharing anonymous usage statistics with Wyse May we send 35 e mene 3 Select No to Anonymous Usage Statistics this application Automatic Connection Choose this method to quickly setup access to your remota machine in re simple steps 4 Then new computer and Manual Connection Manual Connection Choose this method if you are an advanced user that wants to setup a specific connection to a machine supporting RDP VNC or VMware View using a specific IP address or name Choose a Connection Method RDP Cennect to Microsoft Windows based machines wit the exception of Home editions 6 Select RDP VNC Connoct to Home editions cf Windows as well as Mac and Linux machines You will have to enable and or install software on your desktop VMware View Tnis ty2e of connection is for enterprise customers running a VIV ware View ntrastructure Power and productivity AL ED E for a better world PA E SE Company confidential Mobile Sales Support Program Page 22 New Computer BPE Remote Desktop CONNEC
23. n the market It really depends on what you like and what is convenient for the way you do business The best recommendation therefore is to note how you work Where are your meetings held At a table In a field Do you travel a lot and therefore don t want bulk Do you already carry a briefcase Do you want the iPad to rest in a briefcase when you travel or sit in your lap and be utilized for work Do you need a keyboard or is the virtual one enough With those types of questions in mind here are some suggestions and website to find what you are looking for to accessorize your iPad Websites www apple com www bood com www hdaccessories com Accessories ABB iPad Smart cover 40 Available within the ABB promotions store Apple Digital AV Adapter 39 Put your slides movies photos and everything else that fills your iPad or iPhone 4S screen on an even bigger screen your HDTV The Apple Digital AV Adapter mirrors exactly what you see on iPad or iPhone 4S so that everyone in the room can enjoy it on your widescreen TV video projection screen or other HDMI compatible display Power and productivity Ak ED ED for a better world P SEP HD Company confidential Mobile Sales Support Program Page 27 Apple VGA Adapter 29 Put your slides movies photos and everything else that fills your iPad or iPhone 4S screen on an even bigger screen a VGA equipped TV m
24. nable or disable iCloud services Go to Settings iCloud Enable iCloud backups Go to Settings iCloud Storage amp Backup Find your iPad Visit www icloud com sign in with your Apple ID then choose Find My iPad Important On your iPad Find My iPad must be turned on in Settings iCloud in order for iPad to be located Buy more iCloud storage Go to Settings iCloud Storage amp Backup then tap Buy More Storage For information about buying iCloud storage go to help apple com icloud View and download previous iTunes Store Go to the iTunes Store then tap Purchased purchases View and download previous App Store Go to the App Store then tap Purchased purchases View and download previous iBookstore Go to iBooks tap Store then tap Purchased purchases Turn on Automatic Downloads for music Go to Settings gt Store apps or books Syncing with iTunes oyncing with iTunes copies information from a computer to iPad and vice versa You can sync by Power and productivity for a better world A EP ED EDED Company confidential Mobile Sales Support Program Page 16 connecting iPad to your computer using the Dock Connector to USB Cable or you can set up iTunes to sync wirelessly using Wi Fi You can set iTunes to sync music photos video podcasts apps and more For detailed information about syncing iPad with a computer open iTunes then select iTunes Help from the Help menu Set u
25. onitor or external projector for video mirroring The Apple VGA Adapter mirrors exactly what you see on your screen so that everyone in the room can enjoy it The Apple VGA Adapter supports video mirroring on iPad 2 or later and iPhone 4S and video out only on iPad 1st generation iPhone 4 or iPod touch 4th generation Apple World Traveller Adapter kit 39 s The World Travel Adapter Kit includes the Apple USB Power Adapter USB Cable and six interchangeable AC adapter plugs for use with iPod iPhone and iPad Clamcase 149 The hardshell Clamcase converts the iPad into a laptop It comes in Macintosh silver or black Slide the iPad into the top cover and snap it down The Bluetooth keyboard is built into the bottom You can fold the keyboard portion back to form a plain video screen for showing presentations to one or two people http www amazon com ClamCase iPad 2 3 Keyboard Case dp B005EN83A2 Smartband Target for 14 99 Organizer for earphones cords and stylus The band wraps around the cover and contains a pocket with two arms to wrap cords around and a holder for your stylus Power and productivity A BE EP P IDE for a better world Company confidential Mobile Sales Support Program Page 28 Mobile projector Target for 299 Now you project presentations from your iPad This is a version from 3M readily available at Target but there are other versions on the market Resolution is good
26. p wireless iTunes syncing Connect iPad to your computer using the Dock Connector to USB Cable In iTunes turn on Sync over Wi Fi connection in the device s Summary pane When Wi Fi syncing is turned on iPad automatically syncs every day iPad must be connected to a power source both iPad and your computer must be on the same wireless network and iTunes must be open on the computer For more information see iTunes Wi Fi Sync Tips for syncing with iTunes f you re using iCloud to store your contacts calendars bookmarks and notes don t also sync them to iPad using iTunes Purchases you make from the iTunes Store or the App Store on iPad are synced back to your iTunes library You can also purchase or download content and apps from the iTunes Store on your computer and then sync them to iPad Inthe device s Summary pane you can set iTunes to automatically sync iPad when it s attached to your computer To temporarily override this hold down Command and Option Mac or Shift and Control PC until you see your iPad appear in the sidebar Inthe device s Summary pane select Encrypt backup if you want to encrypt the information stored on your computer when iTunes makes a backup Encrypted backups are indicated by a lock icon and you need a password to restore the backup If you don t select this option passwords such as those for mail accounts aren t included in the backup and have to be reentered if
27. t ipad in Canada Power and productivity AL ie Re fora b etter worl d m E ED HD HD Company confidential Mobile Sales Support Program Page 31 Chapter 9 ABB and Apple contacts Program Leads Contacts in order of notification 1 Kari Mitchell Location 29801 Euclid Wickliffe OH 44092 Office 1 440 585 5767 Mobile 832 567 9001 Email kari e mitchell us abb com 2 Michael Schuster Location 29801 Euclid Wickliffe OH 44092 Office 1 440 585 7452 Mobile 1 216 235 6859 Email Michael schuster us abb com 3 Mike Heatherman Group Vice President US LBU Manager and Americas Region BU Manager Process Automation BU Control Technologies Location 29801 Euclid Ave Wickliffe Ohio 44092 Office 1 440 585 8674 Mobile 1 330 631 1066 Email Mike Heatherman us abb com 4 Gerd Wachs Product Manager Platform Technologies Process Automation Location 721 36 Vasteras Vastmanland SWEDEN Office 46 070 5886818 Mobile 46 70 588 68 18 Email gerd wachs se abb com i x x Af j SEM EE ES TIN ZETA VV t v F q pi S bq 37 IL 1 V f iV di g pem anl rm IM ra Ty i Work 4 1 ce hue amp X VVVZE FLA Company confidential Mobile Sales Support Program Page 32 IT NAM 5 Michael Thorne Manager Project Management NAM Applications Location 12040 Regency Parkway Cary NC 27518 Office 919 807 5020 Mobile 919 272 6404 Email michael thorne us abb com Apple Issues Contacts Tec
28. teries have a limited number of charge cycles and may eventually need to be replaced AASPs also recycle iPad batteries according to local laws and regulations For information go to www apple com batteries replacements html Viewing the Apple user guide for iPad You can view the iPad User Guide on iPad in Safari or you can install the free iBooks app and download the guide from the iBookstore http support apple com manuals iPad View the user guide in Safari In Safari tap tap the iPad User Guide bookmark Or go to http help apple com ipad Add an icon for the user guide to the Home screen Tap then tap Add to Home Screen View the user guide in iBooks If your iBooks isn t already available on your iPad open the App Store then search for and install iBooks Open iBooks and tap Store Search for iPad User Guide then select and download the user guide This app will also be used to view the eBook version of this manual coming soon sowerandorodictivie AA ND ND Power and productivity for a better world PF a B EE Company confidential Mobile Sales Support Program Page 19 Chapter 5 The Program Team space To help the team find and track information surrounding the Mobile Sales Support Program we have created a team space This space will contain items such as a blog for you to communicate with team members and offer suggestions all push notifications and a calendar to let you know
29. through Webshop for the iPad This is because the servers are different However if you have Lotus Notes Traveler already on your ABB iPhone you may use the same app to upload it to your iPad You do not need a second Traveler service from Webshop Keeping your iPad private with the pass code lock feature There are several simple ways to protect the data stored on your iPad and keep it away from unauthorized users Placing a pass code on your iPad is the simplest To set up the built in pass code lock feature 1 Go to Settings on the home page of your iPad and tap it to open 2 Then tap the General setting located in the left hand column and tap it to open 3 Next tap the pass code lock option that is listed on the right side of the screen and set the pass code feature to on 4 When the pass code lock screen appears see Figure 1 12 tap the Turn Pass code On button to activate this security feature 5 When the set pass code window appears on the tablet s screen See Figure 1 13 use the keypad on the iPad to create a four digit security pass code for your device You will then need to enter this pass code every time you turn on or wake it from sleep mode 6 Enter any four digit pass code you like When prompted type the same code a second time The window will then disappear and the feature becomes active Sf 2 ES PT HRFET AS GUC LIVELY tap paged TM ler Wol Company confid
30. torming online collaboration through Mindjet Connect apps QuickOffice Pro 14 99 Microsoft Office applications Word PowerPoint Excel Meeting Minutes 99 was 4 99 Keeps track of all your meetings and allows you to take notes in all types of forms written verbal etc Recognizes people around the table and labels their voices Stores documents from the meeting Syncs with your calendars PDF Converter 3 99 Convert PDF files to JPEG PNG or Zip files QuickVoice Pro 2 99 Voice recorder that now also does text translations from voice recordings Power and productiv ud for a better worlc Company confidential Mobile Sales Support Program Page 25 OmniGraffle 49 99 Turn iPad into your personal whiteboard Share ideas with others by creating diagrams process charts website wireframes and other designs using easy Multi Touch gestures Has Visio capability and design capability with finger touch Penultimate 99 Need a more efficient way to take and organize notes Write on With Penultimate you can take notes draw sketches and annotate photos Organize your notebooks by topic project or category And when you re done with a page or an entire notebook send it as a PDF PrintCentral Pro 9 99 PrintCentral Pro is the essential printing app for the iPad Print to ai ALL printers Not just AirPrint Printers Print direct to most Wireless printers witho
31. upport Program Page 3 Chapter 1 What is the Mobile Sales Support Program Objective To enable our front end team to increase sales through Improved collaboration speed and accuracy of the flow of information between sales and sales support functions These include functions such as product support product documentation product demonstrations and proposal development consultative selling and solution idea creation Learned knowledge regarding the effective use of tablets and their processes in business and Building a long term program Scope Develop iPad based apps which push information to iPads from a common server and enable the rollout of automatic updates from product owners to sales team Through this we can learn how to run a business tool program leverage what we currently have and build on those tools Provide iPADs to sales team which are owned by ABB and provided as a business tool Program Participants Sales persons Technical sales support Sales managers Proposal engineers Product marketing Proposal managers Length of the Pilot Program Program is intended to run for approximately six months Power and productivity AR ED L for a better world P HS a Company confidential Mobile Sales Support Program Page 4 Equipment Tools Provided 32GB 4G 3 generation iPads Apple Server located in Vasteras Sweden Will be used to push notifications
32. ut additional software Print to ALL printers and any document type via your Mac PC View store amp print email large docs amp PDFs files attachments photos contacts amp web pages Print Bureau 19 99 Print to ALL printers Not just AirPrint Printers Print direct to most WiFi Wireless printers without additional software Print to ALL printers and any document type via your Mac PC Print remotely over 3G and in corporate other networks where WiFi is not available View store amp print email documents files attachments photos contacts and web pages on your iPad iPhone iPod touch Roambi Analytics Analyzer Stay connected with your business anytime anywhere Turn your data into secure mobile dashboards and view up to the minute company information So youll have the insights you need to analyze on the go TripCase PRO Connects to Concur and provides travelers with more power and additional features Best of all through December 31 2012 TripCase PRO is free to try Included with your TripCase PRO subscription seat maps flight schedules directions SMS alerts conversion tool and bonus program PDF Pen 14 99 Allows you to among other things sign your name or fill in forms to PDF documents Power and productivity AL EP HD for a better world P a B ED Company confidential Mobile Sales Support Program Page 26 Chapter 7 Accessories There are a lot of iPad accessories o
33. w users of existing apps During pilot period schedule biweekly conference calls to review feedback Query team for ideas which will support our sales response time and could lead to improvements in NPS Provide participants with an ABB teamspace to post comments ask for help etc Activities required by Sales Team Provide monthly feedback to iPAD program leader with objective to improve response time and accuracy NPS scores with customers including o Usability Reference use cases with specific customer activity identified date how iPAD and apps helped i e share successes with team to increase learning Improvement ideas for product sales material content Improvement ideas for iPAD program i e other apps needed Orders gained due to iPAD days received faster due to iPAD To come in future developments Users will be able to enter new and update existing sales opportunities in ProSales immediately following key sales activities such as meetings demonstration events reference visits proposal submittals win lose status etc O O O O OQ Power and productivity AL ED HP for a better world P EN Gey HD Company confidential Mobile Sales Support Program Page 6 Chapter 3 The ABB rules surrounding the iPad Who owns the iPad As with all ABB equipment the iPads were purchased and are owned by ABB Inc Process Automation Control Technologies North America All appropriate ABB IT rules surroun
34. when updates and documents that require team participation will be issued Please contact Kari Mitchell Program lead at 440 585 6757 office 832 567 9001 mobile or kari e mitchell us abb com if you have any questions Lists Announcements and Push Notifications Discussions Suggestions Discussions Calendar E mail Project Admin Minutes of Meetings Tasks Decisions Links Recycle Bin All Site Content Welcome to the PACT NAM Mobile Sales Support Program teamspace This is the team space for those involved in the six month program created to enable our front end team to increase sales through improved collaboration speed and accuracy of the flow of information between sales and sales tions We will store information calendars blogs a suggestion box and tasks in this space to help you throughout the program If you require help with any of the information contact Kan Mitchell at kari e mitchell abb com My Tasks Title Priority Due Date There are no items to show in this view of the Tasks list To add a new item click Mew aii Adal saceeas sebum Power and productivity P ILikelt Tags amp Notes Project calendar Start Time Location v Title There are no items to show in this view of the Calendar list To add a new item click Mew 4 Prewvinis Add new event Suggestions Blog AM B for a better world PA H Company confidential Mobile Sales Support Pro
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