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HC100 User Guide - CNET Content Solutions

1. HC100 Wristband Printer User Guide 2008 ZIH Corp The copyrights in this manual and the software and or firmware in the printer described therein are owned by ZIH Corp Unauthorized reproduction of this manual or the software and or firmware in the printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL no and ZebraLink programs Element Energy Equalizer Circuit E3 and Monotype Imaging fonts Software O ZIH Corp All rights reserved worldwide ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written permission of Zebra Technologies Corporation Product Improvem
2. 61207L 001 Rev A HC100 User Guide 4 23 08 4 23 08 Troubleshooting This section includes the meaning of various printer status lights Contents Media Status Indicator 00002 Printer Status Indicator l l lll llle Wireless Status Indicator 0 0c eee eee Miscellaneous Troubleshooting 0 000 e eee eee eee HC100 User Guide 61207L 001 Rev A 34 Troubleshooting Media Status Indicator Media Status Indicator Table 5 shows how the media status indicator and printer status indicator display different media levels or media errors For light sequences not included here see Printer Status Indicator on page 36 Media Status Indicator Printer Status Indicator Table 5 Media Status Indicator Lights Meaning Action Required Off The printer is ready to print The media cartridge still Green contains a substantial number of wristbands No action is c required Solid Orange The media level is low in the media cartridge usually 20 or Green fewer wristbands The printer can still continue to print To order replacement media cartridges see Contacts on page 11 Blinking Orange A media error occurred Blinking Orange To resolve the problem complete these steps Ng 1 Push the Eject button and then remove the media cartridge from the N rasis printer a Pd 1NNMN 61207L 001 Rev A 2 Check the media cartridge for the level of media and
3. To access printer settings through the web pages complete these steps 1 On the printer home page click View and Modify Printer Settings The printer prompts for a password 2 Enter the password for your printer The default password is 1234 3 Click Submit Changes The following statement appears Access Granted This IP Address now has admin access to the restricted printer pages Please Click here to proceed 61207L 001 Rev A HC100 User Guide 4 23 08 Advanced User Information 71 Web Pages 4 Click on the statement The View and Modify Printer Settings page displays E ZBR 3060717 View and Modify Printer Settings Microsolt Internet Explorer Fie tdt wew Favores Tods Help amp Qu 32 5x erne e 2 rae yy aaa PEN Address 48 heto 1110 3 4 75 settnos Si gt ca Zebra Technologies ZTC HC100 300d pi ZPL ZBR3060717 Internal Wired PrintServer Home View and Modify Printer Settings General Setup Serial Communications Setup Network Co tion Print Listings on Label Media Setup ZPL Control Advanced Setup Sove Current Configuration Restore Saved Configuration Restore Default Confiqurabon Restore Default Network Configuration Reset Network Home HTIP4 WWW ZEBRA COM Support HTTP SUPPORT ZEBRA COM 5 Modify the settings as needed For additional information refer to the manuals for your wired or wireless print server Copies of the manuals are available
4. 1 Mediacartridgeslot Upper cover 3 Upper cover release button one on each side 4 Control panel see Control Panel on page 18 61207L 001 Rev A HC100 User Guide 4 23 08 Introduction to the HC100 17 Rear of Printer and Connectors Rear of Printer and Connectors Figure 3 shows the data communication connectors on the rear of the printer the power button and the D C power connector For more information about the optional wired and wireless Ethernet print servers see Connect to Data Communication Interfaces on page 27 and Changing and Restoring Printer Settings on page 58 Figure 3 Rear of Printer Standard and Optional 10 100 Optional Wireless Wired Ethernet O k 0 00000 O 1 Serial port 2 TO Optional ZebraNet 10 100 Internal Print Server wired Ethernet port 3 os USB port Power on off button in is On out is Off D C power connector 4 23 08 HC100 User Guide 61207L 001 Rev A 18 Introduction to the HC100 Control Panel Control Panel The control panel is located on the front of the printer Control Panel Lights The control panel has two basic lights that indicate the printer s status and error conditions Figure 4 Printers with the Wireless Ethernet Option have an additional status indicator light Figure 4 Control Panel Lights Standard and Optional 10 100 Wire
5. Steady Orange 4 23 08 If the color lasts for more than 3 seconds one of the following conditions exists e The printhead is too cold e The printhead is too hot e The platen motor is too hot HC100 User Guide Wait a few minutes If the platen motor is causing the problem printing resumes when it cools If printing does not resume do the following Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Turn the printer off O Wait for the printhead to cool Turn the printer back on I Bop c If the problem persists repeat steps 1 and 2 and then make sure that the printhead cables are connected properly 5 Ifthe problem persists after checking the cables contact technical support see Contacts on page 11 61207L 001 Rev A 38 Troubleshooting Printer Status Indicator Table 6 Lights and Light Sequences for Alert and Error Conditions Continued Light or Light Sequence Flashing Orange Meaning A media error occurred see Nal Pd 4 1NNMN Action Required See Media Status Indicator on page 34 The printer s upper cover is open NAI D K Pd n Pri Make sure that the upper cover is closed and latched If the problem persists contact technical support see Contacts on page 11 Rotating Orange EEEENR A wristband was waiting to be removed when the printer tried to eject the me
6. The printer is associated with a wireless network The signal strength is weak Flashing Orange 4 23 08 The printer is NOT associated with a wireless network The signal strength is weak HC100 User Guide 61207L 001 Rev A Troubleshooting Miscellaneous Troubleshooting Miscellaneous Troubleshooting Table 8 lists troubleshooting situations that are not necessarily shown by the status indicators Table 8 Miscellaneous Troubleshooting Problem Data is not printing on the first part of the wristband Meaning Action Required You cannot print on the leading edge of each wristband Redesign your wristband format so that it fits in the recommended print zone See Wristband Print Zone on page 24 Data prints poorly on some sections of the wristband Wristbands will not load from a particular media cartridge Printing on uncoated areas over holes or over scores affects print quality Redesign your wristband format so that it fits in the recommended print zone See Wristband Print Zone on page 24 The printer is not detecting the media cartridge Clean the smart card contacts on the media cartridge and the pins on the media cartridge sensor see Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins on page 51 The media cartridge is damaged This can occur if someone pulls a wristband out of the media cartridge If you believe that the media cartridge was damaged when you recei
7. 153 mm above the printer to load a media cartridge Weight 3 1 1b 1 4 kg Electrical 100 240 VAC 50 60 Hz external power supply Temperature Operating 40 to 104 F 5 to 40 C Storage 40 to 140 F 40 to 60 C Relative Humidity Operating 20 to 85 non condensing Storage 5 to 85 non condensing Printing Printhead Resolution 300 dpi Print Speed 2 in sec 51 mm sec Dot size width x length 0 0033 in x 0 0039 in 0 084 mm x 0 099 mm Minimum print length 3 in 76 mm Maximum print length 22 in 558 mm Bar code modulus X dimension 61207L 001 Rev A 3 27 mil to 32 67 mil HC100 User Guide 4 23 08 Wristband Wristband widths 0 75 in 19 mm 1 in 25 mm 1 3 16 in 30 mm Specifications 77 Wristband Wristband closure types Adhesive Z Band Direct Clip Z Band QuickClip Wristband lengths Adhesive Closure Type Clip Closure Type Adult 11 in 279 mm Adult 11 in 279 mm Pediatric 7 in 178 mm nfant 7 in 178 mm nfant 6 in 152 mm Colors Adhesive Closure Type Clip Closure Type Red Red Blue Blue Yellow Yellow Green Green Pink Pink Purple Purple Orange Standard and Optional Features Memory e Standard 8 MB Flash 2 MB user available Optional 64 MB Flash 58 MB user available Standard 16 MB SDRAM 4 MB user available Connectivity RS 232 Serial USB 2 0 Optional 10 100 internal w
8. parity 60 print darkness 59 print width 59 protocol 61 serial communications 59 tear off position 59 viewing 56 viewing on printer configuration wristband 56 viewing through web pages 57 wristband label top 63 wristband length 59 ZBI 2 0 63 ZPL mode 62 printer status indicator lights location 18 troubleshooting 36 printer storage 26 printhead cleaning procedures 44 printhead fail safe mode 37 printing specifications 76 programming languages 77 protocol setting 61 R radiation exposure limits 4 recycling printer parts 53 replacement parts 53 report shipping damage 26 reprint mode for reprinting last wristband 63 resettable counters 64 S sales 11 sensor profile 72 4 23 08 HC100 User Guide Index 87 serial port characteristics of serial connection 28 connecting cable 27 connector location 17 setting serial communications 59 Set Get Do SGD commands commands for changing print server settings 66 commands for changing printer settings 58 setup connecting data communication cables 27 connecting to power supply 29 site selection 27 unpack the printer 26 shielded data cables 28 shipping report damage 26 reshipping the printer 26 site selection 27 smart card contacts cleaning 51 troubleshooting 40 standard features 77 status lights See media status indicator lights or printer status indicator lights storing the printer 26 subnet mask 67 68 T technical
9. 11 HC100 User Guide 61207L 001 Rev A 36 Troubleshooting Printer Status Indicator Printer Status Indicator In alert and error conditions the printer status indicator lights may be on blinking or rotating Table 6 describes the different lights and light sequences See Control Panel Lights on page 13 for information about how the light sequences are indicated Table 6 Lights and Light Sequences for Alert and Error Conditions Light or Light Sequence Meaning Action Required Steady Green The printer is ready to print None Rotating Green The printer is downloading or None O F P Bi F 4 processing data Rotating Green Fill The printer is defragmenting or None y initializing flash memory Steady Green 2 Blinks Off The printer is paused Press PAUSE FEED to resume printing Flashing Green then Orange Steady Half Orange Half Green The printer is in forced download mode The printer is writing to flash after a firmware download Download firmware to the printer or power cycle the printer to return to regular printing mode None Caution Do not power cycle the printer during this phase Doing so makes the printer inoperable Steady Yellow 61207L 001 Rev A A forced eject of the media cartridge is being initiated by pressing and holding EJECT The printer will ultimately eject the media cartridge when the button is released but it may be a forced eject or a nor
10. 4 23 08 The printer status indicator lights can light up in a clockwise rotating sequence Rotating lights that come on one at a time are A indicated by a curved broken arrow and a bar E p taya that shows the color of the lights Rotating lights that stay on after lighting up Lae 4 are indicated by a curved solid arrow and a bar that shows the color of the lights HC100 User Guide 61207L 001 Rev A 14 About This Document Document Conventions 61207L 001 Rev A HC100 User Guide 4 23 08 Introduction to the HC100 This section shows the printer components indicator lights and operational controls Contents Frontof Printers accede NANANA ANAN KG 16 Rear of Printer and Connectors 20 00 eee eee eee 17 Control Panel na BAN NN Side TCI 18 Control Panel Lights 0 0 0 eects 18 Control Panel Buttons a 18 Media Cartridges and Wristbands 2 eee eee eee eee 20 Media Cartridges 0 0 eee eee 20 Wristband SIZ OS x ron e anas isa ints Gomis Giclee wigs lat isin logs idles wists ath Sine NG 21 Wristband Colors siis soeia icant a npn inh i ln iodine ln win rn ec ih n 21 Wristband Closure Type eee RII 22 Wristband Print Zone AA 24 4 23 08 HC100 User Guide 61207L 001 Rev A 16 Introduction to the HC100 Front of Printer Front of Printer Figure 2 shows the front of the printer Figure 2 Front of Printer
11. Located on Web Page View and Modify Printer Settings Restore Default Network Configuration button To restore printer default values through the control panel complete these steps 1 Press and hold PAUSE FEED to place the printer in user configuration mode The printer status indicator blinks orange Depending on when you release PAUSE FEED different actions take place 2 Release PAUSE FEED after the orange light blinks three times The printer resets all print server parameters back to defaults HC100 User Guide 61207L 001 Rev A iu Advanced User Information Web Pages Web Pages If your printer has an active Ethernet wired or wireless connection you can view and modify the printer s settings through the printer s web pages For additional information refer to the manuals for your wired or wireless print server Copies of the manuals are available at http www zebra com manuals or on the user CD that came with your printer The printer home page is shown in Figure 14 Figure 14 Printer Home Page ibp Fie Edt view Favortes Tonks Hep Li Qw O 112 D Dawe vemm c d Address E herp 3 4 75findex hml zl Do 3 Zebra Technologies ZTC HC100 300d pi ZPL ZBR3060717 Internal Wired PrintServer Status READY Printer Home Page View Printer Configuration View and Modify Printer Settings Directory Listing Alert Setup Printer Controls Print Server Settings El pone
12. None Located on Web Page General Setup LABEL LENGTH Set Wristband Length This parameter is set automatically by the printer cartridge It cannot be modified The LL ZPL II command is ignored MAXIMUM LENGTH Set Maximum Wristband Length This parameter is set automatically by the printer cartridge It cannot be modified The ML ZPL II command is ignored Located on Web Page Media Setup view only SERIAL Set Serial Communications 4 23 08 Select the communications port that matches the one being used by the host computer This setting applies only when the serial port is used Default Value RS232 Selections RS232 RS485 MULTIDROP Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup HC100 User Guide 61207L 001 Rev A 60 Advanced User Information Changing and Restoring Printer Settings Parameter BAUD Table 9 Printer Parameters Continued Details Set Baud This setting applies only when the serial port is used The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place Select the value that matches the one being used by the host computer Default Value 9600 Selections 300 600 1200 2400 4800 9600 14400 19200 28800 38400 57600 115200 Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup DATA BITS Set D
13. None Located on Web Page None CONTROL PREFIX 4 23 08 Set Control Prefix Character The printer looks for this two digit hex character to indicate the start of a ZPL ZPL II control instruction Note Do not use the same hex value for the control format and delimiter character The printer must see different characters to work properly Default Value TE Range 00 to FF Corresponding ZPL Command CT or CT Corresponding SGD Command None Located on Web Page ZPL Control HC100 User Guide 61207L 001 Rev A 62 Advanced User Information Changing and Restoring Printer Settings Parameter FORMAT PREFIX Table 9 Printer Parameters Continued Details Set Format Prefix Character The format prefix is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions The printer looks for this hex character to indicate the start of a ZPL ZPL II format instruction See the ZPL II Programming Guide for more information Note Do not use the same hex value for the control format and delimiter character The printer must see different characters to work properly Default Value SE Range 00 to FF Corresponding ZPL Command CC or CC Corresponding SGD Command None Located on Web Page ZPL Control DELIMITER CHAR Set Delimiter Character The delimiter character is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions See the ZPL II Pro
14. OR MAINTAINED BY CUSTOMER 15 Zebra Suppliers and Licensors Any release disclaimer or limitation of Zebra s liability or damages pursuant to this Agreement shall be construed in addition to Zebra s benefit also to the benefit of Zebra s suppliers licensors employees and contractors and without limiting any other defenses that such suppliers licensors employees and contractors may have you agree to release such parties from liability or damages in accordance with such release disclaimer or limitation of liability or damages to the same extent that such provisions apply to Zebra HC100 User Guide 4 23 08 4 23 08 End User License Agreement 83 16 Governing Law To the maximum extent permitted by law the laws of the State of Illinois U S A without reference to its conflict of laws provisions will apply to this Agreement You irrevocably agree to submit to the exclusive jurisdiction and venue of the state or federal courts in the State of Illinois in the event of any litigation involving this Agreement or the Software You agree that you shall not assert any claim that you are not subject to the jurisdiction of such courts that the venue is improper that the forum is inconvenient or any similar objection claim or argument Zebra may in its sole discretion choose to resolve any controversy or dispute between you and Zebra concerning this Agreement or the existence validity breach or termination thereof whether during or af
15. Server wireless Ethernet 802 11b g 61207L 001 Rev A Can print to the printer from any computer on your Wireless Local Area Network WLAN or LAN Can communicate with the printer through the printer s web pages The printer must be configured to use your WLAN See Setting Changing and Restoring Print Server Settings on page 66 Use of Shielded Data Cables Ethernet cables do not require shielding but all other data cables must be fully shielded and fitted with metal or metallized connector shells Unshielded data cables may increase radiated emissions above the regulated limits HC100 User Guide 4 23 08 Printer Setup 29 Preparing the Printer for Use Connect to Power Source and Turn on Power After you connect to a data communication interface you may connect the printer to a power source and turn the power on Caution For personnel and equipment safety always use an approved three conductor AN power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration To connect the printer to a power source and turn on the power complete these steps 1 Locate the two parts of the power cord assembly The power cord assembly consists of an A C power cord 1 and a low voltage D C cord that is attached to a power supply 2 Zebra model number FSP070 RDBM If an A C power cord was
16. at http www zebra com manuals or on the user CD that came with your printer 4 23 08 HC100 User Guide 61207L 001 Rev A 72 Advanced User Information Additional Diagnostics Tools Additional Diagnostics Tools The media sensor profile and the communications diagnostics test are available as diagnostic tools Media Sensor Profile Use the media sensor profile to troubleshoot the following types of problems Ifthe media sensor experiences difficulty in determining where wristbands start and stop If the media sensor incorrectly identifies a preprinted area on a wristband as the end of the wristband The media sensor readings are shown as peaks and flat areas on the media sensor profile Figure 15 Two peaks appear when the sensors are operating properly indicating that the sensors correctly detected the black mark on the back of the wristband A media sensor profile prints on two wristbands Figure 15 Media Sensor Profile 0 MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MED MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA MEDIA To print a media sensor profile complete these steps 1 Make sure that the printer is on 1 and ready to print 2 Press and hold PAUSE FEED until the green lights turn off on the printer status indicator and the orange lights blink once Continue holding PAUSE FEED until the orange lights bli
17. for misfed wristbands continued on next page HC100 User Guide 4 23 08 Troubleshooting 35 Media Status Indicator Table 5 Media Status Indicator Lights Continued Media Status Indicator Printer Status Indicator Blinking Orange Blinking Orange pr a E Pap ran 4 23 08 Meaning Action Required continued from previous page 3 Ifthe media cartridge is Empty a Dispose of or recycle the empty media cartridge according to your local ordinances b Insert a different media cartridge in the printer Not empty a Reinsert the media cartridge into the printer b If the error persists clean the smart card on the media cartridge and the media cartridge sensor see Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins on page 51 c If the error reoccurs after cleaning replace the media cartridge d Ifthe error reoccurs with a different media cartridge contact Not empty but wristbands are protruding from the cartridge or jamming in the printer Media is not loading correctly a technical support see Contacts on page 11 Cut off the protruding part of the wristband Do NOT pull the wristband out of the media cartridge or you will damage the media cartridge Reinsert the cartridge into the printer If the error reoccurs replace the media cartridge If the error reoccurs with a different media cartridge contact technical support see Contacts on page
18. needed for this printer Caution Some commercially available lubricants will damage the finish and the mechanical parts if used on this printer 4 23 08 HC100 User Guide 61207L 001 Rev A 54 Routine Maintenance Lubrication 61207L 001 Rev A HC100 User Guide 4 23 08 Advanced User Information This section contains information and instructions that are intended only for advanced users or service technicians Contents Viewing Printer Settings 0 0 0 0 cette eee 56 On a Printer Configuration Wristband ooooooocoocooonocrr ee 56 Through the Printer s Web Pages cece eee eee 57 Changing and Restoring Printer Settings llle 58 Setting Changing and Restoring Print Server Settings 2 66 Connecting for the First Time 2l 66 Changing Parameters after Connecting eee eee ee eeee 66 ORIG MT edie ecg a Cite ee ABG AN gt Qe escheat alee wae 70 Additional Diagnostics Tools 0 0 eee II 72 Media Sensor Profile llli 72 Communications Diagnostics Test 00 0c eee eee eee eee eee 73 Downloading Firmware o oococcocoocr II 74 4 23 08 HC100 User Guide 61207L 001 Rev A 56 Advanced User Information Viewing Printer Settings Viewing Printer Settings The printer configuration wristband provides some basic information about the printer particularly about the connectivity settings If your printer has an active Eth
19. niente KA ALA 53 HC100 User Guide 61207L 001 Rev A 44 Routine Maintenance Cleaning the Media Path Cleaning the Media Path For best results clean the media path after each cartridge of media You can clean the media path using a cleaning card or using a swab Using a Cleaning Card For cleaning cards order part number 61097M For ordering information see Contacts on page 11 To clean the media path using a cleaning card complete these steps 1 Press EJECT and then remove the media cartridge from the printer 2 Turn off O the printer power 3 Remove the cleaning card from its packaging 4 Insert the cleaning card into the media chute as shown 5 Press and hold EJECT 6 Turn on I the printer power 7 Hold EJECT for approximately 15 seconds while the printer powers up and performs a self test 8 Release EJECT when the cleaning card begins moving The printer uses the cleaning card to clean the media path 61207L 001 Rev A HC100 User Guide 4 23 08 Routine Maintenance 45 Cleaning the Media Path 9 A Caution The cleaning card contains isopropyl alcohol a flammable material After use discard according to your local regulations Cleaning is complete when the card stops moving and returns to its original position When cleaning is completed remove and dispose of the cleaning card 10 Reinsert the media cartridge Using a Swab Use the swab from a Preventive Maintenance Kit part number 4
20. printer Make sure that upper cover is closed Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed 61207L 001 Rev A HC100 User Guide 4 23 08 Printer Setup 27 Preparing the Printer for Use Preparing the Printer for Use To prepare the printer for use select an appropriate location for the printer connect the appropriate cables to the printer turn on the printer power and then select and insert a media cartridge Site Selection Select a solid level surface within reach of an available power outlet To allow for proper ventilation and cooling leave open space on all sides of the printer Caution Do not place any padding or cushioning material under the unit or next to the back of the unit This can prevent proper cooling and cause the unit to overheat Connect to Data Communication Interfaces Select a data communication interface that is supported by both your printer and your computer or your Local Area Network LAN You may send wristband formats to the printer through any of its data communication ports Figure 11 shows the location of the data communication ports Table 4 provides basic information about the data communication interfaces Figure 11 Data Communication Ports SSS Nak E gt Serial port 2 Optional ZebraNet 10
21. to the manuals for your wired or wireless print server Copies of the manuals are available at http www zebra com manuals or on the user CD that came with your printer For instructions on accessing the printer s web pages see Web Pages on page 70 Connecting for the First Time ZebraNet 10 100 Internal Print Server To configure the 10 100 Internal Print Server connect the printer to your Local Area Network LAN using an Ethernet cable By default the printer is set for dynamic IP resolution so it should acquire an IP address Print a printer configuration wristband to find the printer s IP address see Viewing Printer Settings on page 56 If you need to change parameters before you can connect the first time use the serial or USB port to send the appropriate ZPL or SGD commands Zebranet Internal Wireless Print Server See the ZebraNet Wireless User Guide for configuration instructions Before you can connect your printer to your Wireless Local Area Network WLAN or view the printer s web pages you need to set the printer s parameters to match your WLAN Use the serial or USB port to send the appropriate instructions to the printer After the printer connects to your WLAN you can access the printer s web pages to make changes to the settings Print a printer configuration wristband to find the printer s IP address see Viewing Printer Settings on page 56 Changing Parameters after Connecting Parameter IP ADDRESS 6
22. wristband Important To keep the wristband from being too loose or too tight place your finger between the wristband and the person s wrist or ankle while fastening the wristband Do not attempt to adjust the wristband after it is fastened The tamper evident slits under the adhesive tear if you try to remove the wristband 61207L 001 Rev A HC100 User Guide 4 23 08 4 23 08 Introduction to the HC100 23 Media Cartridges and Wristbands Clip Wristbands Zebra Z Band QuickClip Wristbands are fastened with clips Figure 9 Clip Closure Wristband O 0000000000 0 o Ey To fasten a clip wristband complete these steps 1 Insert the post on a clip through a hole on the wristband O O O 0 O O O O O O 8 0 o 2 Wrap the wristband around a person s wrist or ankle and then thread the post through the lone hole on the opposite end of the wristband If necessary move the clip to a different hole to resize the wristband HC100 User Guide 61207L 001 Rev A 24 Introduction to the HC100 Media Cartridges and Wristbands Wristband Print Zone The best area for printing varies by wristband type For best results design your wristband formats so that they print in the recommended print zone of the wristband Figure 10 Avoid printing over the clip holes Z Band QuickClip or the tamper evident slits Z Band Direct Figure 10 Media Home Position and Recommended Print Zone Z Ban
23. 0000 27 Site Selections NA 27 Connect to Data Communication Interfaces 2 0000 0 cee ee eee 27 Connect to Power Source and Turn on Power 2022000e cece eeeeee 29 Insert Media Cartridge llle IIIA 31 HC100 User Guide 61207L 001 Rev A 26 Printer Setup Handling the Printer Handling the Printer This section describes how to handle your printer Unpack and Inspect the Printer When you receive the printer immediately unpack it and inspect for shipping damage Save all packing materials Check all exterior surfaces for damage If you discover shipping damage upon inspection mmediately notify the shipping company and file a damage report Keep all packaging material for shipping company inspection Notify your authorized Zebra reseller Important Zebra Technologies Corporation is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty Store the Printer If you are not placing the printer into immediate operation repackage it using the original packing materials You may store the printer under the conditions shown in Table 3 Table 3 Storage Temperature and Humidity Temperature 40 F to 140 F 40 to 60 C Relative Humidity 596 to 8596 non condensing Ship the Printer If you must ship the printer Turn off O the printer and disconnect all cables Remove any media cartridges from the
24. 100 Internal Print Server wired Ethernet port 3 USB port Caution Be careful not to plug a USB cable into the optional 10 100 wired Ethernet port on the printer Doing so will damage the connector The 10 100 wired Ethernet port comes with a plastic plug to protect it from accidental damage 4 23 08 HC100 User Guide 61207L 001 Rev A 28 Printer Setup Preparing the Printer for Use Interface RS 232 Serial Table 4 Characteristics of the Data Communication Interfaces Standard or Optional Standard Characteristics Maximum cable length of 50 ft 15 24 m You may need to change printer parameters to match the host computer See Changing and Restoring Printer Settings on page 58 You need to use a null modem adaptor to connect to the printer if using a standard modem cable USB Standard Maximum cable length of 16 4 ft 5 m No printer parameter changes required to match the host computer Requires installation of a printer driver The driver is available at http www zebra com drivers or on the user CD that came with your printer ZebraNet 10 100 Optional Internal Print Server wired Ethernet Can print to the printer from any computer on your LAN Can communicate with the printer through the printer s web pages The printer must be configured to use your LAN See Setting Changing and Restoring Print Server Settings on page 66 ZebraNet Internal Optional Wireless Print
25. 1207L 001 Rev A Table 9 shows basic print server parameters and what you can use to modify them For all other print server parameters refer to the manuals for your wired or wireless print server Table 10 Print Server Parameters Details View or Change the Printer s IP Address This parameter can be modified only when PERMANENT is selected for IP PROTOCOL Selections 0 to 255 for each field Default Value 0 0 0 0 Note Leading zeroes are not shown in the address Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal_wired ip addr wired or wlan ip addr wireless Located on Web Page TCP IP Settings HC100 User Guide 4 23 08 Advanced User Information 67 Setting Changing and Restoring Print Server Settings Table 10 Print Server Parameters Continued Parameter Details IP PROTOCOL Select the Method to Obtain an IP Address This parameter tells if the user permanent or the server dynamic selects the IP address If a dynamic option is chosen this parameter tells the method by which the print server wired or wireless receives the IP address from the server Selections ALL BOOTP DHCP DHCP AND BOOTP PERMANENT Default Value All Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal wired ip protocol wired or wlan ip protocol wireless Located on Web Page TCP IP Settings SUBNET MASK View or
26. 53 Ordering Replacement Parts 0 cece teens 53 Recycling Printer Components 2 eene 53 LUCAN a aka See Sale Wad angen T 53 5 Advanced User Information 0 0000s e eee eee eee eee 55 Viewing Printer Settings 0c cee teenies 56 On a Printer Configuration Wristband cece ee 56 Through the Printer s Web Pages 57 Changing and Restoring Printer Settings llle 58 Setting Changing and Restoring Print Server Settings 66 Connecting for the First Time llle 66 Changing Parameters after Connecting cece eee eee 66 Web Pages sss esie hid br NS MAGNDA DNA DD EE b ge eet bee oe es 70 61207L 001 Rev A HC100 User Guide 4 23 08 Contents Additional Diagnostics Tools III 72 Media Sensor Profile a oe sa 260 nes v REO EROR XU as PA AA PA 72 Communications Diagnostics Test sa aeaaea 73 Downloading Firmware 2 Ih 74 6 Specifications a a ci rr A AAA we we 75 Physical and Environmental sse 76 miris PP 76 Wisto and ae senna an certo wee cates ti geet A eens share AA 77 Standard and Optional Features 000 ccc ce eee 77 Power Cordless cu ue e A NG eee te eee eee 78 End User License Agreement 2 22222 228 eee e eee 79 hb AA AA AA AA re 85 4 23 08 HC100 User Guide 61207L 001 Rev A 7 8 Contents 61207L 001 Rev A HC100 User Guide 4 23 08 About This Document This sect
27. 61207L 001 Rev A 6 Contents Media Cartridges and Wristbands cece eee 20 Media Cartridges i ds a mana aa hh RRREPERLRRSTRRRRPSREGU BEA PANA ES pu 20 Wristband Sizes 21 a aa PRA KA eee e RI Ra Rie rore PhD Rd 21 Wristband Colors a aa AA ma kk ex ee p Rd CR KID ee 21 Wristband Closure Type sssssseeeeee IRI I 22 Wristband Print Zone 0 cee RII 24 2 Printer SEND ck CIC EL wd CR ee RNC COE AAA CR OR ee 25 Handling the Printer RR tae 26 Unpack and Inspect the Printer ene 26 Store the Printer 2 0 cee e m he 26 Ship the Printer 2 0 2 0 0 0 cece te eens 26 Preparing the Printer for Use 0 0 ect eee 27 Site Selection 2 ines PA AA 27 Connect to Data Communication Interfaces auauua aeaa 27 Connect to Power Source and Turn on Power 0 eee eee eee eee 29 Insert Media Cartridge 0 ce eR 31 2 la AA 06 RU Qe Gc a2 eee owen 33 Media Status Indicator 0 00 cee tenes 34 Printer Status Indicator 2 2 tenes 36 Wireless Status Indicator 0 00 eee eh 39 Miscellaneous Troubleshooting llis 40 4 Routine Maintenance III 43 Cleaning the Media Path cee eee e 44 Using a Cleaning Gard ysics idese asipar trt POED tees 44 Using a SWAD i ie eere eee tala 45 Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins 51 Replacing Printer COMpONenNiS o oococccooc n
28. 7 media cartridge sensor pins cleaning 51 troubleshooting 40 media cartridge slot 16 61207L 001 Rev A HC100 User Guide media cartridges cleaning smart card contacts 51 damaging by pulling wristbands 20 described 20 inserting into printer 31 media levels 34 ordering 11 problems loading 40 media errors 34 media home position 24 media path cleaning 44 media sensor profile described 72 PAUSE FEED button description 18 media status indicator description of lights 34 location 18 memory options 77 N network ID setting 61 O odometer 64 optional features 77 ordering media cartridges 11 ordering replacement parts 53 overheating 40 P parity setting 60 PAUSE FEED button 18 pausing the printer light sequence 36 pressing PAUSE FEED 18 platen roller cleaning 44 power connecting to power supply 29 power button and power connector locations 17 power cord specifications 78 print darkness setting 59 print quality problems 40 print server characteristics of wireless connection 28 print width setting 59 printer configuration wristband PAUSE FEED button description 18 printing 56 printer features 77 4 23 08 printer settings baud 60 communication diagnostics mode 61 control prefix 61 counters 64 darkness mode 58 data bits 60 delimiter character 62 format convert 64 format prefix 62 host handshake 60 left position 63 maximum wristband length 59 network ID 61
29. 7362 or a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Caution Remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead or drop into the media cartridge slot e Caution Before proceeding discharge any built up static electricity by touching the printer s metal back plate near its power switch or by using an anti static wriststrap and mat To clean the media path using a swab complete these steps 1 Press the Eject button and remove the media cartridge from the printer 2 Turn off O the printer power 3 Press both upper cover release buttons simultaneously The upper cover springs partially open 4 23 08 HC100 User Guide 61207L 001 Rev A 46 Routine Maintenance Cleaning the Media Path 4 Rotate the upper cover up and back 5 AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Grasp the metal lever plate on the printhead assembly and rotate the assembly upward to expose the printhead elements 61207L 001 Rev A HC100 User Guide 4 23 08 Routine Maintenance 47 Cleaning the Media Path 6 Clean the printhead elements a Using the swab from the Preventive Maintenance Kit or a swab dipped in the alcohol solution wipe along the brown strip on the printhead assembly from end to end b Allow the solution to evaporat
30. AD DEFAULTS 4 23 08 Advanced User Information 65 Changing and Restoring Printer Settings Table 9 Printer Parameters Continued Details Restore Printer Default Values Restores all parameters other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually Note Loading factory defaults causes the printer to auto calibrate Corresponding ZPL Command JUF Corresponding SGD Command None Located on Web Page View and Modify Printer Settings Restore Default Configuration button To restore printer default values through the control panel complete these steps 1 Press and hold PAUSE FEED to place the printer in user configuration mode The printer status indicator blinks orange Depending on when you release PAUSE FEED different actions take place 2 Release PAUSE FEED after the orange light blinks four times The printer resets all printer parameters back to defaults The default values are shown in Figure 13 on page 57 HC100 User Guide 61207L 001 Rev A Setting Changing and Restoring Print Server Settings 66 Advanced User Information Setting Changing and Restoring Print Server Settings Your printer may include an optional ZebraNet 10 100 Internal Print Server wired Ethernet or a ZebraNet Internal Wireless Plus Print Server wireless Ethernet For additional information refer
31. C OR OTHERWISE OR OF TITLE OR OF NONINFRINGEMENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU WHEN THE HC100 User Guide 61207L 001 Rev A 81 82 61207L 001 Rev A End User License Agreement IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY THEY WILL BE LIMITED TO THE DURATION OF NINETY 90 DAYS WITHOUT LIMITING THE GENERALITY OF THE FOREGOING ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE To the extent that the Software covered by this EULA includes emulation libraries sUCH emulation libraries do not work 100 correctly or cover 100 of the functionality of the printer language being emulated are offered as is AND WITH ALL FAULTS AND ALL THE DISCLAIMERS AND LIMITATIONS CONTAINED IN THIS PARAGRAPH AND THIS AGREEMENT APPLY TO SUCH EMULATION LIBRARIES 14 Limitation of Liability and Damages ZEBRA DOES NOT ASSUME RESPONSIBILITY FOR ANY SPECIFIC APPLICATION OF THE SOFTWARE OR FOR COMPATIBILITY WITH OTHER SOFTWARE OR EQUIPMENT TO THE FULL EXTENT ALLOWED BY LAW ZEBRA EXCLUDES FOR ITSELF AND ITS LICENSORS AND SUPPLIERS ANY LIABILITY FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT CONSEQUENTIAL INCIDENTAL INDIRECT SPECIAL EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS DAMAGE TO GOODWILL LOSS OF INFORMATION O
32. Change the Subnet This parameter can be modified only when PERMANENT is selected for IP PROTOCOL Selections 0 to 255 for each field Default Value 255 255 255 0 Note Leading zeroes are not shown in the address Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal_wired ip netmask wired or wlan ip netmask wireless Located on Web Page TCP IP Settings DEFAULT GATEWAY View or Change the Gateway This parameter can be modified only when PERMANENT is selected for IP PROTOCOL Selections 0 to 255 for each field Default Value 0 0 0 0 Note Leading zeroes are not shown in the address Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal_wired ip gateway wired or wlan ip gateway wireless Located on Web Page TCP IP Settings 4 23 08 HC100 User Guide 61207L 001 Rev A 68 Advanced User Information Setting Changing and Restoring Print Server Settings Table 10 Print Server Parameters Continued Parameter Details IP PROTOCOL Select the Method to Obtain an IP Address This parameter tells if the user permanent or the server dynamic selects the IP address If a dynamic option is chosen this parameter tells the method by which the print server wired or wireless receives the IP address from the server Selections ALL BOOTP DHCP DHCP AND BOOTP PERMANENT Default Value All Corresponding ZPL Command ND NS wi
33. Devices HC100 User Guide 61207L 001 Rev A 80 61207L 001 Rev A End User License Agreement 3 Documentation If the Software contains documentation which is provided only in electronic form you may print one copy of such electronic documentation You may not copy the printed materials accompanying the Software 4 Limitations of Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation 5 Transfer Sublicense You may not transfer sublicense distribute rent lease supply market or lend the Software to any other party 6 Confidentiality You acknowledge that the Software embodies confidential information owned by Zebra and or its suppliers and licensors To the extent you have access to any such information you agree to use such information only for the authorized use of the Software You further agree not to disclose such confidential information to any other party and to use at least the same degree of care to maintain the confidential nature of such information as you use to maintain the confidentiality of your own confidential information 7 Intellectual Property All title copyrights and other intellectual property rights in and to the Software including but not limited to copyrights patents trade secrets and trademarks are owned by Zebra or its
34. R DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ANY PRODUCTS PARTS OR SOFTWARE WHETHER BASED ON CONTRACT TORT NEGLIGENCE STRICT LIABILITY OR OTHERWISE EVEN IF ZEBRA OR ANY LICENSOR OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT INCIDENTAL CONSEQUENTIAL OR OTHER DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU WHEN LIABILITY FOR DAMAGES IS NOT ALLOWED TO BE LIMITED OR EXCLUDED IN ITS ENTIRETY ZEBRA LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR AT ZEBRA S OPTION REFUND OF THE PRICE OF THE SOFTWARE NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT ZEBRA SHALL NOT UNDER ANY CIRCUMSTANCE OR UNDER ANY LEGAL OR EQUITABLE THEORY INCLUDING WITHOUT LIMITATION UNDER CONTRACT TORT CONTRIBUTION OR INDEMNITY BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY FOR ANY LOSSES DAMAGES WHETHER DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL OR CONSEQUENTIAL COSTS EXPENSES FINES OR FEES RELATING TO THE THEFT LOSS MISUSE ALTERATION OR DISPOSAL OF OR UNAUTHORIZED ACCESS TO ANY NETWORK SYSTEM OR DATA INCLUDING PERSONAL INFORMATION OF RELATING TO POSSESSED BY
35. Rating 10 Amp 250 VAC Figure 18 International Safety Organization Certifications AOO 9G OODOOMO l 7 009 HAO YO ui amp e Gr Am S Gp cQ ONE SU INMETRO 99 BA2 HC100 User Guide 4 23 08 4 23 08 End User License Agreement Please read the terms of this End User License Agreement the A greement carefully The Agreement is a legal agreement between you either an individual or a single entity and Zebra Technologies International LLC Zebra for the Zebra computer software and or firmware accompanying this End User License Agreement and any associated media printed materials and any online or electronic documentation collectively Software By installing or using the Software you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement you may not install or use the Software 1 Grant of License The Software is protected by copyright and other intellectual property laws and international treaties The Software is licensed to you and not sold subject to the terms of this Agreement Subject to the terms of this Agreement Zebra hereby grants you a limited personal non exclusive license during the term of this Agreement to use the Software solely and exclusively for your internal use for the operation of your associated Zebra printer s and for no other purpose To the extent that
36. ables may increase radiation above the Class B limits Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada 61207L 001 Rev A HC100 User Guide 4 23 08 Contents Declaration of Conformity Xa wa cee seat wee eres dese de eyed ee ewes 3 FCC Compliance Statement ete 4 FCC Radiation Exposure Statement for printers with internal radio devices 00 cee ee 4 FCC Rules and Regulations for Data Cables 0000 cece ee 4 Canadian DOC Compliance Statement 00 00 cee eee 4 About THis DOCUMWNI nakaka had maka due Ro PPrisesseberwawqadd E cen 9 Who Should Use This Document 0c eee 10 How This Document Is Organized ooocoocccooco eee 10 Contacls naaa TT 11 Web Sile s8i sec ABG rra KA KAN ALAGA RO EOE ee Ra RE E E Rada SSS SEES 11 The AmetiGas os nba BABALA ED eee Oh een mu qaaa RE te uis 11 Europe Africa Middle East and India 0 00 ccc ee ee 11 ASla PachiCs a PP eee we he d emer 11 Document Conventions a 12 d Mmiroduchon to the HC100 UA AI 15 Front of Printer gud bot ci dt wad RUE boobed ld a cras Eae 16 Rear of Printer and Connectors 0 eee eens 17 Control Panel eun cee ea heck nth deat eddie Maret eos 18 Control Panel Lights te tte eee 18 Control Panel Buttons 0 0 0 a 18 4 23 08 HC100 User Guide
37. any portion of the Software is provided to you in a manner that is designed to be installed by you you may install one copy of the installable Software on one hard disk or other storage device for one printer computer workstation terminal or other digital electronic device as applicable an Electronic Device and you may access and use that Software as installed on that Electronic Device so long as only one copy of such Software is in operation If you are an organization rather than an individual you may authorize personnel associated with your business to use the Software but only one person at a time on one Electronic Device at a time You agree not to duplicate or copy the Software except that you may make one back up copy for archive purposes The primary user of the Electronic Device on which installable Software is installed may also make a copy for his or her exclusive use on a portable computer so long as such Software is being used only on one Electronic Device at a time 2 Storage Network Use In the alternative you may install a copy of the Software on a storage device such as a network server used only to access and use the Software on your Electronic Devices over an internal network however you must acquire and dedicate a license for each separate Electronic Device on which the Software is accessed and used from the storage device A license for the Software may not be shared or used concurrently on different Electronic
38. arameter adjusts the print position horizontally on the wristband Positive numbers adjust printing to the left by the specified number of dots Negative numbers shift printing to the right Default Value 0000 Range 9999 to 9999 dots Corresponding ZPL Command LS Corresponding SGD Command None Located on Web Page Advanced Setup REPRINT MODE Enable Reprint Mode When reprint mode is enabled the printer reprints the last wristband after you correct an error condition Default Value DISABLED Selections ENABLED DISABLED Corresponding ZPL Command J7 Corresponding SGD Command None Located on Web Page None ZBI 4 23 08 Run ZBI 2 0 If your printer was not factory enabled with ZBI 2 0 you must purchase a ZBI 2 0 Activation Key to use ZBI 2 0 Contact your authorized Zebra reseller for more information Default Value STOPPED DISABLED Selections STARTED ENABLED STOPPED DISABLED Corresponding ZPL Command JI or JI to start JO to stop Corresponding SGD Command zbi control run to start zbi control terminate to stop Located on Web Page None HC100 User Guide 61207L 001 Rev A 64 Advanced User Information Changing and Restoring Printer Settings Table 9 Printer Parameters Continued Parameter Details FORMAT CONVERT Select Format Convert Selects the bitmap scaling factor The first number is the original dots per inch dpi value the second the dpi to which you wou
39. ata Bits This setting applies only when the serial port is used The data bits of the printer must match the data bits of the host computer for accurate communications to take place Set the data bits to match the setting being used by the host computer Default Value 8 BITS Selections 7 BITS 8 BITS Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup PARITY Set Parity This setting applies only when the serial port is used The parity of the printer must match the parity of the host computer for accurate communications to take place Select the parity that matches the one being used by the host computer Default Value NONE Selections EVEN ODD NONE Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup HOST HANDSHAKE 61207L 001 Rev A Set Host Handshake This setting applies only when the serial port is used The handshake protocol of the printer must match the handshake protocol of the host computer for communication to take place Select the handshake protocol that matches the one being used by the host computer Default Value XON XOFF Selections XON XOFF DSR DTR RTS CTS Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup HC100 User Guide 4 23 08 Parameter PROTOCOL NETWORK ID Advanced User Information 61 C
40. ault Values Shown View Printer Configuration 21 DARKNESS CARTRIDGE DARKNESS MODE 225 PRINT WIDTH 000 TEAR OFF 3147 LABEL LENGTH 39 0IN 988MM MAXIMUM LENGTH NOT CONNECTED USB COMM RS232 SERIAL COMM 9600 BAUD 8 BITS DATA BITS NONE PARITY XON XOFF HOST HANDSHAKE NONE PROTOCOL ooo NETWORK ID NORMAL MODE COMMUNICATIONS lt gt EH CONTROL PREFIX lt gt SEH FORMAT PREFIX 2CH DELIMITER CHAR ZPL II ZPL MODE 000 LABEL TOP 0000 LEFT POSITION DISABLED REPRINT MODE DISABLED ZBI 2 0 ZBI VERSION DPSWFXM MODES ENABLED n MODES DISABLED 672 12 MM FULL RESOLUTION V54 16 02 lt FIRMWARE 1 2 XML SCHEMA V38 34 HARDWARE ID DEFAULTED CONFIGURATION o ass R RAM 2048k oo E ONBOARD FLASH NONE FORMAT CONVERT 410 IN NONRESET CNTR 410 IN RESET CNTR1 410 IN RESET CNTR2 1 043 CM NONRESET CNTR 1 043 CM RESET CNTR1 1 043 CM RESET CNTR2 Print on Label Important If you select the Print on Label option a printer configuration wristband prints see Figure 12 on page 56 4 23 08 HC100 User Guide 61207L 001 Rev A 58 Advanced User Information Changing and Restoring Printer Settings Changing and Restoring Printer Settings By default the printer automatically adjusts the settings based on the type of media cartridge that you insert You will not usually need to adjust these settings If necessary you can adjust the printer settings to obtain optimal print quality or to change connectivity parameters You do th
41. cation of this Agreement shall be binding unless it is in writing and is signed by an authorized representative of the party against whom enforcement of the modification is sought 21 Waiver The failure by a party to exercise any right hereunder shall not operate as a waiver of such party s right to exercise such right or any other right in the future HC100 User Guide 61207L 001 Rev A 84 End User License Agreement 22 QUESTIONS Should you have any questions or if you desire to contact Zebra for any reason please contact the Zebra subsidiary serving your country or write Zebra Technologies International LLC 333 Corporate Woods Parkway Vernon Hills Illinois 60061 REVISED MARCH 2008 61207L 001 Rev A HC100 User Guide 4 23 08 A adhesive wristbands 22 adjustments left position 63 print darkness 59 tear off position 59 wristband label top 63 battery disposal 53 baud setting 60 bitmap scaling factor 64 C Canadian DOC compliance 4 cartridges See media cartridges cleaning card 44 cleaning procedures media path 44 smart card contacts and media cartridge sensor pins 51 clip wristbands 23 communications diagnostics test interpreting results 73 selecting 61 connectivity options 77 contacts 11 control panel buttons 18 location 16 location of lights 18 control prefix setting 61 counters 64 4 23 08 HC100 User Guide Index customer service 11 D darkness mode 58 darkne
42. d Direct 1 Non printable area shown in red 2 Media home position You cannot print on approximately the first 1 inch 25 4 mm of each wristband because the media does not backfeed into the printer The media home position 0 0 occurs 1 in 25 4 mm from the leading edge of the wristband 3 Recommended print start position The start position from the leading edge of the wristband varies by wristband type see Table 2 4 Recommended print zone shown in green Wristband Type Z Band Direct This area is recommended for printing because it is visible on the patient after the wristband is secured Table 2 Recommended Print Start Position by Label Type Wristband Length 11 in 279 mm Start Position from the Leading Edge 4 5 in 114 mm 7 in 178 mm 2 5 in 64 mm 6 in 152 mm 2 in 51 mm Z Band QuickClip 61207L 001 Rev A 11 in 279 mm 6 25 in 159 mm 7 in 178 mm 3 25 in 83 mm HC100 User Guide 4 23 08 4 23 08 Printer Setup This section provides instructions for setting up the printer connecting it to your network and preparing it for use Contents Handling the Printer 4 ee een teen eens 26 Unpack and Inspect the Printer 0000 e eee eee eee 26 Store the Printer 0 0 0 eee eee n 26 Shipthe Printer soneran KA ARNAN ahs tat eae haat na eta aan aes 26 Preparing the Printer for Use
43. d Ethernet 1 Optional Wireless CD a li tn 3 LIL gt gt 1 Media status indicator see Media Status Indicator on page 34 Printer status indicator outer ring see Printer Status Indicator on page 36 3 Wireless status indicator see Wireless Status Indicator on page 39 Control Panel Buttons The control panel has two buttons Figure 5 Their function is described in Table 1 When you press or press and hold a button the printer action occurs when you release the button Figure 5 Control Panel Buttons Standard and Optional 10 100 Wired Ethernet Optional Wireless o gt CD 1 LIL gt gt 1 EJECT button 2 PAUSE FEED button 61207L 001 Rev A HC100 User Guide 4 23 08 Button EJECT Introduction to the HC100 Control Panel Table 1 Function of the Control Panel Buttons Function Description This button functions only when the printer is idle or paused The function depends on whether you press the button or press and hold it Pressing and releasing EJECT causes the printer to retract the current wristband and eject the media cartridge Pressing and holding EJECT for 6 seconds force ejects the media cartridge without retracting the protruding wristband After a forced eject press the upper cover release buttons to open the printer s upper cover and release the wristband See Media Cartridges on page 20 for information on removing the wristband from the cartridge Do NOT pull
44. dia cartridge Tear off the wristband that is hanging outside the printer before trying again to eject the media cartridge Steady Orange 2 Blinks Off The printer is paused because one of the following conditions exists e The printer encountered an error while downloading a wristband format a graphic a font or a bitmap e The printer is out of memory Press PAUSE FEED to resume printing Flashing Yellow then Orange 61207L 001 Rev A PAUSE FEED was pressed and held during printer power up The printer can initiate forced download mode HC100 User Guide Release PAUSE FEED during the 3 seconds that these lights flash to enter forced download mode If you hold PAUSE FEED longer than 3 seconds the printer boots up normally 4 23 08 Troubleshooting 39 Wireless Status Indicator Wireless Status Indicator Table 7 describes the meaning of the wireless status indicator lights For more information about the wireless print server see the ZebraNet Wireless User Guide A copy of this manual is available at http www zebra com manuals or on the user CD that came with your printer Wireless Status Indicator Steady Green p Table 7 Wireless Status Indicator Lights Meaning The printer is associated with a wireless network The signal strength is strong Flashing Green The printer is NOT associated with a wireless network The signal strength is strong Steady Orange p
45. ds HC100 User Guide 4 23 08 Contacts About This Document 11 Contacts You can contact Zebra Technologies Corporation at the following Web Site http www zebra com Technical Support via the Internet is available 24 hours per day 365 days per year Go to http www zebra com support The Americas Regional Headquarters Zebra Technologies International LLC 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A T 1 847 793 2600 Toll free 1 800 423 0422 F 1 847 913 8766 Technical Support T 1 877 ASK ZEBRA 275 9327 F 1 847 913 2578 Hardware ts1 zebra com Software ts3 zebra com Europe Africa Middle East and India Regional Headquarters Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK T 44 0 1494 472872 F 44 0 1494 450103 Asia Pacific Regional Headquarters Zebra Technologies Asia Pacific LLC 120 Robinson Road 3106 01 Parakou Building Singapore 068913 T 465 6858 0722 F 65 6885 0838 4 23 08 Technical Support T 44 0 1494 768298 F 44 0 1494 768210 Germany Tsgermany zebra com France Tsfrance zebra com Spain Portugal Tsspain 9 zebra com All other areas Tseurope zebra com Technical Support T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com HC100 User Guide Customer Servic
46. e 7 Clean the media guide surfaces a Using the swab wipe the media chute surfaces Y b Allow the solution to evaporate 4 23 08 HC100 User Guide 61207L 001 Rev A 48 Routine Maintenance Cleaning the Media Path 8 Rotate the two side clips on the platen roller upward 9 Remove the platen roller from the printer 10 Clean the platen roller a Using the swab thoroughly clean the platen roller b Allow the solution to evaporate 61207L 001 Rev A HC100 User Guide 4 23 08 4 23 08 Routine Maintenance 49 Cleaning the Media Path 11 Place the platen roller back into its place in the printer 12 Secure the platen roller by rotating the two side clips back into place y A 13 Align the snap tabs on the bottom of the media chute with the slots in the printer chassis J HC100 User Guide 61207L 001 Rev A 50 Routine Maintenance Cleaning the Media Path 14 Press down on the metal lever plate to snap the printhead assembly back into place 15 Close the upper cover 16 Turn on D the printer power 17 Reinsert the media cartridge 18 Discard the used swab 61207L 001 Rev A HC100 User Guide 4 23 08 Routine Maintenance 51 Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins After every five media cartridges clean the media cartridge sensor pins to ensure that they make good c
47. e Dept For printers parts media and ribbon please call your distributor or contact us T 1 877 ASK ZEBRA 275 9327 E clientcare zebra com Internal Sales Dept For printers parts media and ribbon please call your distributor or contact us T 44 0 1494 768316 F 444 0 1494 768244 E cseurope zebra com Customer Service For printers parts media and ribbon please call your distributor or contact us T 465 6858 0722 F 65 6885 0836 61207L 001 Rev A 12 About This Document Document Conventions Document Conventions 61207L 001 Rev A The following conventions are used throughout this document to convey certain information Alternate Color online only Cross references contain hot links to other sections in this guide If you are viewing this guide online in pdf format you can click the cross reference blue text to jump directly to its location Icons Used Caution Warns you of the potential for electrostatic discharge Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you Caution No icon Advises you that failure to take or avoid a specific action could result in physical harm to the hardware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or sup
48. e blinks the printer exits user configuration mode The printer status lights return to solid green The printer feeds a wristband when you release PAUSE FEED HC100 User Guide 61207L 001 Rev A 19 20 Introduction to the HC100 Media Cartridges and Wristbands Media Cartridges and Wristbands Different sizes colors and closure types of wristbands are available in recyclable media cartridges This information appears on the media cartridge label The wristbands feature an antimicrobial coating to help protect against the spread of S aureus P aeruginosa E coli and MRSA For ordering information see Contacts on page 11 Only Genuine Zebra supplies will work with your printer your local regulations or standards For information on Zebra s recycling program see Media cartridges cannot be reused or refilled Dispose of media cartridges in accordance with http www zebra com environment Media Cartridges View the level of media remaining in the cartridge through the wristband supply window on the left side of the media cartridge Figure 6 Wristbands exit through a slot on the front of the media cartridge Figure 6 Media Cartridge 1 Wristband supply window 2 Wristband exit area A damaged cartridge will not work If a wristband sticks out partially from a cartridge use scissors to cut off the exposed part so that it is flush with the cartridge Do NOT pull the remainder of the wristba
49. ellow after 2 seconds and flashes yellow after 6 seconds b Release EJECT after the printer status indicator flashes c Press the upper cover release buttons to open the printer s upper cover and release the wristband d See Media Cartridges on page 20 for information on removing the wristband from the cartridge Do NOT pull the remainder of the wristband out of the cartridge e Close the upper cover 3 Ifthe problem persists contact technical support see Contacts on page 11 The printer overheats 4 23 08 Improper ventilation may be causing the printer to overheat Check that the printer has open spaces on all sides The printer should be on a flat level surface Do not place objects on top of the printer HC100 User Guide 61207L 001 Rev A 42 Troubleshooting Miscellaneous Troubleshooting 61207L 001 Rev A HC100 User Guide 4 23 08 4 23 08 Routine Maintenance This section includes routine cleaning procedures and recycling information Contents Cleaning the Media Path eects 44 Using a Cleaning Card 44 USDA WD anm ern gos BLING goa PAANAN NAAN NG 45 Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins 51 Replacing Printer Components assas aaaea aerae 53 Ordering Replacement Parts 0 c eee eee eee eee 53 Recycling Printer Components cece eee teens 53 ils e ceca Kam atin Sein as Bogs retin alge NE ott wing nln Siete TAE
50. ents Continuous improvement of products is a policy of Zebra Technologies Corporation All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies Corporation has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Part Number 61207L 001 Rev A Compliance Information 3 Declaration of Conformity I have determined that the Zebra printers identified as the HC100 manufactured by Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A Have been shown to comply w
51. ernet wired or wireless connection you can view all of the printer s settings through the printer s web pages On a Printer Configuration Wristband A printer configuration wristband Figure 12 shows the printer s connectivity settings and the wristband tear off position The IP ADDRESS and MAC ADDRESS fields will have values only if a wired or wireless print server is active The USB COMM field shows if the printer is connected to a computer via the USB connector Figure 12 Sample Printer Configuration Wristband PRINTER CONFIGURATION TEAR OFF USB COMM SERIAL COMM 2454 16 02 FIRMWARE 000 000 IP ADDRESS 000000000000 MAC ADDRESS FIRMWARE IN THIS PRINTER IS COPYRIGHTED To print a printer configuration wristband complete these steps 1 Make sure that the printer is on 1 and ready to print 2 Press and hold PAUSE FEED until the green lights turn off on the printer status indicator and the orange lights blink once 3 Release PAUSE FEED A printer configuration wristband prints 61207L 001 Rev A HC100 User Guide 4 23 08 Advanced User Information 57 Viewing Printer Settings Through the Printer s Web Pages The View Printer Configuration web page is shown in Figure 13 You can access this page for your printer by clicking View Printer Configuration on the printer home page For more information about the web pages see Web Pages on page 70 Figure 13 View Printer Configuration Web Page Printer Def
52. gramming Guide for more information Note Do not use the same hex value for the control format and delimiter character The printer must see different characters to work properly Default Value 2C Range 00 to FF Corresponding ZPL Command CD or CD Corresponding SGD Command None Located on Web Page ZPL Control ZPL MODE 61207L 001 Rev A Select ZPL Mode The printer remains in the selected mode until it is changed by this parameter or by using a ZPL ZPL II command The printer accepts wristband formats written in either ZPL or ZPL II eliminating the need to rewrite any ZPL formats that already exist Default Value ZPL II Range ZPL IL ZPL Corresponding ZPL Command SZ Corresponding SGD Command None Located on Web Page ZPL Control HC100 User Guide 4 23 08 Parameter LABEL TOP Advanced User Information 63 Changing and Restoring Printer Settings Table 9 Printer Parameters Continued Details Adjust Top Position This parameter adjusts the print position vertically on the wristband Positive numbers adjust the top position farther down the wristband away from the printhead by the specified number of dots Negative numbers adjust the top position up the wristband toward the printhead Default Value 000 Range 000 to 120 dots Corresponding ZPL Command LT Corresponding SGD Command None Located on Web Page General Setup LEFT POSITION Adjust Left Position This p
53. hanging and Restoring Printer Settings Table 9 Printer Parameters Continued Details Set Protocol Protocol is a type of error checking system Depending on the selection an indicator may be sent from the printer to the host computer signifying that data has been received Select the protocol that is requested by the host computer Further details on protocol can be found in the ZPL II Programming Guide Default Value NONE Selections NONE ZEBRA ACK NAK Corresponding ZPL Command SC Corresponding SGD Command None Located on Web Page Serial Communications Setup Set Network ID This parameter assigns a unique number to the printer when the printer is operating in an RS422 485 multi drop network environment an external RS422 485 adapter is required This gives the host computer the means to address a specific printer This does not affect TCP IP or IPX networks Default Value 000 Range 000 to 999 Corresponding ZPL Command NI Corresponding SGD Command None Located on Web Page Serial Communications Setup COMMUNICATIONS Set Communications Diagnostics Mode The communication diagnostics mode is a troubleshooting tool for checking the interconnection between the printer and the host computer For more information see Communications Diagnostics Test on page 73 Default Value NORMAL MODE Selections NORMAL MODE DIAGNOSTICS Corresponding ZPL Command JD to start JE to stop Corresponding SGD Command
54. ion provides you with contact information document structure and organization and additional reference documents Contents Who Should Use This Document 10 How This Document Is Organized 10 Contacts ia 11 Document Conventions lisse RR RR RR rn 12 4 23 08 HC100 User Guide 61207L 001 Rev A Who Should Use This Document 10 About This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot the printer An additional section is included for advanced users or service technicians How This Document Is Organized 61207L 001 Rev A The User Guide is set up as follows Section Introduction to the HC100 on page 15 Description This section shows the printer components indicator lights and operational controls Printer Setup on page 25 This section provides instructions for setting up the printer connecting it to your network and preparing it for use Troubleshooting on page 33 This section includes the meaning of various printer status lights Routine Maintenance on page 43 This section includes routine cleaning procedures and recycling information Advanced User Information on page 55 This section contains information and instructions that are intended only for advanced users or service technicians Specifications on page 75 This section contains the specifications for the printer and wristban
55. ired Ethernet factory installed Optional 802 11 b g internal wireless Ethernet factory installed Programming Languages 4 23 08 ZPL II XML Optional ZBI 2 0 HC100 User Guide 61207L 001 Rev A 78 Specifications Power Cord Power Cord A 61207L 001 Rev A Caution For personnel and equipment safety always use an approved three conductor power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration Depending on how your printer was ordered a power cord may or may not be included If one is not included or if the one included is not suitable for your requirements see Figure 17 and refer to the following guidelines The overall cord length must be less than 9 8 ft 3 m The cord must be rated for at least 10 A 250 V The chassis ground earth must be connected to ensure safety and reduce electromagnetic interference Figure 17 Power Cord Specifications Al PO t 4 t 1 AC power plug for your country This should bear the certification mark of at least one of the known international safety organizations Figure 18 2 3 conductor HAR cable or other cable approved for your country 3 IEC 320 connector This should bear the certification mark of at least one of the known international safety organizations Figure 18 4 Length lt 9 8 ft 3 m
56. is through Zebra Programming Language II ZPL ID commands Set Get Do SGD commands or through the printer s web pages The printer requires an active wired or wireless Ethernet connection for you to access the printer s web pages For the ZPL commands and SGD commands see the ZPL IT Programming Guide A copy of this manual is available at http www zebra com manuals or on the user CD that came with your printer For instructions on accessing the printer s web pages see Web Pages on page 70 Table 9 shows the printer parameters and what you can use to modify them Table 9 Printer Parameters Parameter Details DARKNESS MODE Select Darkness Mode The printer has three darkness modes which determine how the DARKNESS value is set Default Value CARTRIDGE Selections CARTRIDGE DARKNESS is set to the media cartridge default value No changes are allowed and the printer ignores ZPL commands that change the darkness value USER DARKNESS is set by the user and the printer ignores the media cartridge default value This darkness value is used for all media cartridges that are inserted into the printer e RELATIVE DARKNESS is stored as the difference between the current darkness setting and the current media cartridge default value The printer adds this difference to the default darkness value of any subsequent media cartridges Corresponding ZPL Command None Corresponding SGD Command media darkness mode Located o
57. ith the applicable technical standards of the FCC For Home Office Commercial and Industrial use If no unauthorized change is made in the equipment and if the equipment is properly maintained and operated ALTAS 4 23 08 HC100 User Guide 61207L 001 Rev A 4 Compliance Information FCC Compliance Statement FCC Compliance Statement This device complies with Part 15 rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user s authority to operate the equipment To ensure compliance this printer must be used with Shielded Communication Cables FCC Radiation Exposure Statement for printers with internal radio devices This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC Rules and Regulations for Data Cables Zebra printers comply with FCC Rules and Regulations Part 15 for Class B Equipment using fully shielded 6 5 ft 2 m data cables Use of unshielded c
58. ld like to scale Default Value NONE Selections NONE 150 gt 300 150 gt 600 200 600 300 600 Corresponding ZPL Command MU Corresponding SGD Command None Located on Web Page Advanced Setup NONRESET CNTR View Non Resettable Counter This parameter displays the total length of media that the printer has printed You can use ZPL commands to change the unit of measure for this counter Corresponding ZPL Command HQ to view MU to change unit of measure Corresponding SGD Command odometer total_print_length Located on Web Page None RESET CNTR1 View User Controlled Counter 1 This parameter displays the total length of media that the printer has printed since this parameter was last reset You can use ZPL commands to change the unit of measure and reset this counter Corresponding ZPL Command HQ to view RO to reset MU to change unit of measure Corresponding SGD Command odometer media marker count1 Located on Web Page None RESET CNTR2 View User Controlled Counter 2 This parameter displays the total length of media that the printer has printed since this parameter was last reset You can use ZPL commands to change the unit of measure and reset this counter Corresponding ZPL Command HQ to view RO to reset MU to change unit of measure Corresponding SGD Command odometer media marker count2 Located on Web Page None 61207L 001 Rev A HC100 User Guide 4 23 08 Parameter LO
59. mal eject HC100 User Guide To cancel the forced eject and eject the media cartridge normally release EJECT before the printer status indicator blinks yellow To proceed with the forced eject continue to hold EJECT about 6 seconds until the printer status indicator blinks yellow After the forced eject press the upper cover release buttons to open the printer s upper cover and release the wristband See Media Cartridges on page 20 for information on removing the wristband from the cartridge Do NOT pull the remainder of the wristband out of the cartridge 4 23 08 Troubleshooting 37 Printer Status Indicator Table 6 Lights and Light Sequences for Alert and Error Conditions Continued Light or Light Sequence Meaning Action Required Flashing Yellow A forced eject of the media Release EJECT to allow the E E cartridge is pending printer to force eject the media cartridge Rotating Yellow Fill The printhead reached temperature BO fail safe mode Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Turn the printer off O Wait for the printhead to cool Turn the printer back on I Pe MP gt If the problem persists repeat steps 1 and 2 and then make sure that the printhead cables are connected properly 5 Ifthe problem persists after checking the cables contact technical support see Contacts on page 11
60. mode Exit Diagnostics mode to use that button and feed a wristband 2 Check the test printout for error codes For any errors check that your communication parameters are correct Errors show on the test printout as follows e FE indicates a framing error e OE indicates an overrun error e PE indicates a parity error NE indicates noise 3 Send the JE ZPL II command to the printer to return to normal operation 4 23 08 HC100 User Guide 61207L 001 Rev A 74 Advanced User Information Downloading Firmware Downloading Firmware Zebra periodically issues updated firmware to enhance the usability of its printers You may download the latest HC100 firmware to the printer at any time For the latest firmware version and instructions for downloading it go to http www zebra com firmware Caution During the firmware download process the printer status indicator turns to a steady half orange and half green as the printer writes to flash memory Do NOT power cycle the printer during this phase Doing so makes the printer inoperable If necessary contact technical support for assistance see Contacts on page 11 You may choose to place the printer in forced download mode before downloading firmware While in this mode the printer does not accept wristband printing instructions or control panel button presses To place the printer in forced download mode complete these steps 61207L 001 Rev A 1 Turn the printer
61. n Iraq North Korea Sudan and Syria or to any national of any such country wherever located who intends to transmit or transport the Restricted Components back to such country ii to any person or entity who you know or have reason to know will utilize the Restricted Components in the design development or production of nuclear chemical or biological weapons or iii to any person or entity who has been prohibited from participating in U S export transactions by any federal agency of the U S government You warrant and represent that neither the U S Commerce Department Bureau of Export Administration nor any other U S federal agency has suspended revoked or denied your export privileges Contractor Manufacturer is Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 11 Accessing Services Using the Software Your use of any service accessible using the Software is not covered by this EULA and may be governed by separate terms of use conditions or notices Zebra and its suppliers and licensors hereby disclaim any such liability for any such services accessed 12 Your Security Responsibilities Notwithstanding anything to the contrary in this Agreement as between Zebra and you you acknowledge and agree that you are solely responsible for maintaining and protecting all aspects of any network systems and data including any Personal Information of relating to possessed by or maintained by you i
62. n Web Page General Setup 61207L 001 Rev A HC100 User Guide 4 23 08 Advanced User Information 59 Changing and Restoring Printer Settings Table 9 Printer Parameters Continued Parameter Details DARKNESS Adjust Print Darkness Change the darkness setting if the wristbands print too light or too dark Important To ensure the best image durability set the darkness to the highest setting that provides good print quality and bar codes that scan consistently If the darkness is set too high bar codes may not scan or the printhead may wear prematurely Default Value This value varies depending on the darkness mode and the media cartridge being used Typically the value is 21 Corresponding ZPL Command SD MD available when the darkness mode is set to USER or RELATIVE ignored when the darkness mode is set to CARTRIDGE Corresponding SGD Command None Located on Web Page General Setup PRINT WIDTH Set Print Width This parameter is set automatically by the printer cartridge It cannot be modified The PW ZPL II command is ignored Located on Web Page Media Setup view only TEAR OFF Adjust the Tear Off Position This parameter adjusts the resting position of the wristband after printing Higher numbers move the wristband farther out of the printer while lower numbers move the wristband farther inside the printer Default Value 0 Range 0 to 120 Corresponding ZPL Command TA Corresponding SGD Command
63. ncluding maintaining and protecting such things from or against any theft loss misuse alteration disposal or unauthorized access Personal Information means individually identifiable information from or about an individual consumer including but not limited to a a first and last name or first initial and last name b a home or other physical address which includes at least a street name and name of city or town c an email address d a telephone number e a Social Security number f credit and or debit card information including number expiration date security code and or track data g date of birth h driver s license number or 1 any other information from or about an individual consumer that is combined with a though 1 above 13 Disclaimer ZEBRA SUPPLIES THE SOFTWARE AS IS AND WITH ALL FAULTS AND DOES NOT MAKE ANY WARRANTIES WHATSOEVER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES CONCERNING THE SOFTWARE OR ANY APPLICATION OPERATION OR USE THEREOF THE OUTPUT OR THE DATA GENERATED BY THE OPERATION OR USE THEREOF OR ANY SUPPORT SERVICES RENDERED WITH RESPECT THERETO ZEBRA HEREBY EXCLUDES ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW INCLUDING SPECIFICALLY ANY IMPLIED WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR OF MERCHANTABLE QUALITY OR OF FITNESS FOR ANY PURPOSE PARTICULAR SPECIFI
64. nd out of the cartridge The printer will eject the partial wristband after the cartridge loads properly Important Forcibly pulling a wristband from the media cartridge can damage the cartridge 61207L 001 Rev A HC100 User Guide 4 23 08 Introduction to the HC100 21 Media Cartridges and Wristbands Wristband Sizes The size of the wristbands is indicated on the top of each media cartridge Figure 7 A wristband should be snug enough to stay on the person s wrist or ankle but not so tight that it cuts into the person s skin or cuts off circulation Figure 7 Wristband Size Indicators e e T oe Adult Pediatric Infant Wristband Colors 4 23 08 Wristbands are available in seven colors for color coding Adhesive Closure Type Clip Closure Type Red Red Blue Blue Yellow Yellow Green Green Pink Pink Purple Purple Orange HC100 User Guide 61207L 001 Rev A 22 Introduction to the HC100 Media Cartridges and Wristbands Wristband Closure Type Zebra offers two types of wristband adhesive closure and clip closure Adhesive Wristbands Zebra Z Band Direct Wristbands are fastened with adhesives that are part of the wristband Figure 8 Adhesive Closure Wristband DY To fasten an adhesive wristband complete these steps 1 Remove the cover from the adhesive 2 Wrap the wristband around a person s wrist or ankle and then press the exposed adhesive to the
65. nk twice 3 Release PAUSE FEED A media sensor profile prints 61207L 001 Rev A HC100 User Guide 4 23 08 Advanced User Information 73 Additional Diagnostics Tools Communications Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer When the printer is in diagnostics mode it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text The printer prints all characters received including control codes such as CR carriage return Figure 16 shows a typical printout from this test The actual format is modified to print on narrow wristbands Figure 16 Communications Diagnostics Test Printout ES FO374 25 AA 5E 46 53 5E 46 4F 33 39 34 2C 32 35 5E 41 41 N 18 10 FDCOOO00 4E 2C 31 38 2C 3 30 5E 46 44 28 30 30 38 30 20999 9999 FS 29 39 39 39 2D 39 39 39 39 5E 46 53 0D BA FOO 50 AAN 18 5E 45 4F 38 2C 35 30 5E 41 41 4E 2C 31 38 2C 10 FDCENTER STA 31 38 5E 46 44 43 45 4E 54 45 52 28 53 54 41 To use communications diagnostics mode complete these steps 1 Set the printer to Diagnostics mode by sending the JD ZPL II command to the printer The printer enters Diagnostics mode and prints any data received from the host computer on a test printout Note The PAUSE FEED button will not advance a wristband while the printer is in Diagnostics
66. not included with your printer refer to Power Cord on page 78 for specifications So m 2 Insert the female end of the A C power cord into the power supply 3 Insert the low power D C cord into the D C power connector on the back of the printer 4 23 08 HC100 User Guide 61207L 001 Rev A 30 Printer Setup Preparing the Printer for Use 4 Plug the male end of the A C power cord into an appropriate power outlet 115 V AC r Ea 5 Push the power button to turn on 1 the printer Y The printer performs a self test and the control panel cycles through the light colors The media status indicator and the printer status indicator blink orange to indicate that there is no media in the printer MZ m NP 1 NG ra ao aN MIXED 61207L 001 Rev A HC100 User Guide 4 23 08 Printer Setup 31 Preparing the Printer for Use Insert Media Cartridge For more information about media cartridges and wristbands see Media Cartridges and Wristbands on page 20 To insert a media cartridge complete these steps 1 Orient the cartridge and the printer as shown The printer prepares a wristband for printing With a new cartridge the printer status indicator 1 turns green and the media status indicator 2 remains off For other media conditions see Media Status Indicator on page 34 1 2 y ES 4 23 08 HC100 User Guide 61207L 001 Rev A 32 Printer Setup Preparing the Printer for Use
67. off O 2 Press and hold PAUSE FEED while turning on the printer I During the printer self test the printer status indicator rapidly alternates between yellow and orange for 3 seconds 3 Release PAUSE FEED during this light sequence to enter forced download mode The printer status indicator alternates between green and orange lights 4 Download firmware to the printer using any available connection As firmware is downloading a green light rotates on the printer status indicator PRE OE he During the firmware download process the printer status indicator turns to a steady half orange and half green as the printer writes to flash memory Do NOT power cycle the printer during this phase When the firmware download process is complete the printer returns to normal operation See Media Status Indicator on page 34 for more information on the indicator lights HC100 User Guide 4 23 08 Specifications This section contains the specifications for the printer and wristbands Contents Physical and Environmental llle 76 Panig NN 76 ler aa a 77 Standard and Optional Features ooooococcccooo 77 Power Gora mann nG sean ed Gin eg td ELA AA TAE gna heed BING 78 4 23 08 HC100 User Guide 61207L 001 Rev A 76 Specifications Physical and Environmental Physical and Environmental Physical Dimensions LxWxH 9 5x5x7 in 242x127x178 mm Clearance 6 in
68. ontact with the smart card contacts on the media cartridge If the printer will not detect a media cartridge cleaning the media cartridge sensor pins and the smart card contacts on the cartridge may correct the problem Use the swab from a Preventive Maintenance Kit part number 47362 or a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Caution Remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead or drop into the media cartridge slot 2 Caution Before proceeding discharge any built up static electricity by touching the printer s metal back plate near its power switch or by using an anti static wriststrap and mat To clean the smart card contacts and the media cartridge sensor pins complete these steps 1 Press the Eject button and remove the media cartridge from the printer 2 Turn off O the printer power 3 Disconnect the low power D C cord from the D C power connector on the back of the printer 4 Using the swab from the Preventive Maintenance Kit or a swab dipped in the alcohol solution clean the gold smart card contacts on the back of the media cartridge Allow the solution to evaporate 4 23 08 HC100 User Guide 61207L 001 Rev A 52 Routine Maintenance Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins 5 Caution Use only vertical strokes to clean the media cartridge
69. plements important points of the main text Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described A table that contains the labels and descriptions follows the graphic Figure 1 provides an example Figure 1 Sample Figure with Callouts ES 1 Eject button 2 Pause Feed button HC100 User Guide 4 23 08 About This Document 13 Document Conventions Control Panel Lights The printer status indicator uses green yellow and orange lights that sometimes blink or rotate to indicate the printer s status and any error conditions The lights and light sequences are indicated as follows Lights On status indicator is on A solid bar that is divided into two colors indicates that half of the printer status indicator lights are on with one color while the other half of the lights are on with the other color A solid colored bar indicates when the printer ll Lights Flashing or Blinking NASI he N a 9 N 477 1 Alternating colors in a subdivided bar indicate that the lights on the printer status indicator are flashing or blinking e one colored blink e two colored blinks e steady color on with two blinks off EEE NH EREEN e three colored blinks e four colored blinks consistent flashing on and off A flashing between two colors EEEREN Lights Rotating
70. prevent Zebra from seeking interim injunctive relief against you or filing an action against you to collect unpaid and past due amounts in any court of competent jurisdiction 17 Injunctive Relief You acknowledge that in the event you breach any provision of this Agreement Zebra will not have an adequate remedy in money or damages Zebra shall therefore be entitled to obtain an injunction against such breach from any court of competent jurisdiction immediately upon request without posting bond Zebra s right to obtain injunctive relief shall not limit its right to seek further remedies 18 Entire Agreement This Agreement constitutes the entire understanding and agreement of the parties and supersedes any and all prior or contemporaneous representations understandings and agreements between the parties with respect to the subject matter of this Agreement If any provision of this Agreement is held invalid the remainder of this Agreement shall continue in full force and effect 19 Assignment You may not assign this Agreement or any of your rights or obligations hereunder by operation of law or otherwise without the prior written consent of Zebra Zebra may assign this Agreement and its rights and obligations without your consent Subject to the foregoing this Agreement shall be binding upon and inure to the benefit of the parties to it and their respective legal representatives successors and permitted assigns 20 Modification No modifi
71. re Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Telephone 44 0 1494 472872 Facsimile 44 0 1494 450103 Zebra Technologies Asia Pacific LLC 120 Robinson Road 06 01 Parakou Building Singapore 068913 Telephone 65 6858 0722 Facsimile 65 6885 0838 Part Number 61207L 001 Rev A 2008 ZIH Corp
72. red or WI wireless Corresponding SGD Command internal wired ip protocol wired or wlan ip protocol wireless Located on Web Page TCP IP Settings SUBNET MASK View or Change the Subnet This parameter can be modified only when PERMANENT is selected for IP PROTOCOL Selections 0 to 255 for each field Default Value 255 255 255 0 Note Leading zeroes are not shown in the address Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal_wired ip netmask wired or wlan ip netmask wireless Located on Web Page TCP IP Settings DEFAULT GATEWAY View or Change the Gateway This parameter can be modified only when PERMANENT is selected for IP PROTOCOL Selections 0 to 255 for each field Default Value 0 0 0 0 Note Leading zeroes are not shown in the address Corresponding ZPL Command ND NS wired or WI wireless Corresponding SGD Command internal_wired ip gateway wired or wlan ip gateway wireless Located on Web Page TCP IP Settings 61207L 001 Rev A HC100 User Guide 4 23 08 Parameter DEFAULT NET 4 23 08 Advanced User Information 69 Setting Changing and Restoring Print Server Settings Table 10 Print Server Parameters Continued Details Restore Print Server Default Values Restores the wired and wireless network settings back to factory defaults Corresponding ZPL Command JUN Corresponding SGD Command none
73. sensor pins Using horizontal strokes could damage the pins Clean the media cartridge sensor pins a Using the swab and vertical strokes clean the gold media cartridge sensor pins which are visible at the back of the media cartridge slot b Allow the solution to evaporate 6 Insert the low power D C cord into the D C power connector on the back of the printer 7 Turn on I the printer power 8 Reinsert the media cartridge 9 Discard the used swab 61207L 001 Rev A HC100 User Guide 4 23 08 Routine Maintenance 53 Replacing Printer Components Replacing Printer Components Some printer components such as the printhead and platen roller may wear out over time and can be replaced easily Regular cleaning may extend the life of some of these components Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line Zebra strongly recommends the use of Genuine Zebra supplies as part of the total solution Contact your authorized Zebra reseller for part ordering information or see Contacts on page 11 for contact addresses and telephone numbers Recycling Printer Components The majority of this printer s components are recyclable Do not dispose of any printer components in unsorted municipal waste Please recycle the printer components according to your local standards For more information see http www zebra com environment Lubrication No lubrication is
74. ss setting 59 data bits setting 60 data cable shielding 28 data communication interfaces connecting data communication cables 27 port locations 17 default gateway 67 68 default values how to restore print server defaults 69 how to restore printer parameters 65 delimiter character setting 62 diagnostics tools 72 disposal of printer parts 53 downloading firmware light sequence 36 overview 74 dpi format conversion 64 E EJECT button 18 end user license agreement 79 Ethernet characteristics of wireless connection 28 connector location 17 F fail safe mode 37 FCC compliance 4 FCC radiation exposure limits 4 61207L 001 Rev A 86 Index feeding a wristband 18 firmware download light sequence 36 overview 74 forced eject of media cartridge light sequences 36 pressing and holding EJECT 18 format convert setting 64 format prefix setting 62 H home position on wristband 24 host handshake setting 60 indicator lights See media status indicator printer status indicator or wireless status indicator inspect for shipping damage 26 international safety organization marks 78 IP address selecting method for obtaining 67 68 view or modify 66 IP protocol 67 68 J jamming wristbands 34 L label wristband top setting 63 left position adjustment 63 liability 2 license agreement 79 lubrication 53 maximum wristband length setting 59 media wristband specifications 7
75. stitutes commercial computer software and or commercial computer software documentation within the meaning of Federal Acquisition Regulation 12 212 for civilian agencies and Defense Federal Acquisition Regulation Supplement 227 7202 Accordingly if you are an agency department employee or other entity of the United States Government the use duplication reproduction release modification disclosure or transfer of the Software including technical data or manuals is restricted by the terms conditions and covenants contained in these EULA Terms and Conditions All Software provided to the U S Government pursuant to solicitations issued prior to December 1 1995 is provided with RESTRICTED RIGHTS as provided for in FAR 48 CFR 52 227 19 JUNE 1987 or DFARs 48 CFR 252 227 7013 OCT 1988 as applicable HC100 User Guide 4 23 08 4 23 08 End User License Agreement 10 Export Restrictions You agree that you will not export or re export the Software any part thereof or any process or service that is the direct product of the Software the foregoing collectively referred to as the Restricted Components to any country person or entity subject to U S export restrictions You specifically agree not to export or re export any of the Restricted Components 1 to any country to which the U S has embargoed or restricted the export of goods or services which currently include but are not necessarily limited to Cuba Ira
76. suppliers and licensors You must maintain all copyright notices on all copies of the Software All rights not expressly granted are reserved by Zebra Without prejudice to any rights or remedies Zebra may have for your violation of this Software License Zebra shall own all changes or modifications to the Software 8 Termination Without prejudice to any other rights or remedies Zebra may have Zebra may terminate this Agreement if you fail to comply with the terms and conditions of this Agreement Zebra may terminate this Agreement by offering you a superseding Agreement for the Software or any replacement or modified version of or upgrade to the Software and conditioning your continued use of the Software or such replacement modified or upgraded version on your acceptance of such superseding Agreement In addition either party may terminate this Agreement at any time Subject to the foregoing termination shall be effective upon notice to the other party In the event that this Agreement terminates for any reason your license to use the Software will terminate and you must immediately stop using the Software destroy all copies of the Software and all of its component parts and upon request provide an affidavit certifying your compliance with the foregoing The provisions of Sections 4 5 6 7 12 13 14 15 16 17 18 19 and 20 shall survive termination of this Agreement 9 U S Government Restricted Rights You agree that the Software con
77. support 11 temperature fail safe mode 37 top of wristband label setting 63 troubleshooting diagnostics 72 media status indicator 34 printer status indicator lights 36 U unpack the printer 26 upper cover 16 upper cover release button 16 USB port characteristics of USB connection 28 connector location 17 user controlled counters 64 V view printer settings 56 61207L 001 Rev A 88 Index W wired print server changing parameters 66 connecting for the first time 66 connector location 17 wireless print server changing parameters 66 characteristics 28 connecting for the first time 66 wireless status indicator location 18 61207L 001 Rev A HC100 User Guide wristbands adhesive type 22 clip type 23 level in media cartridge 20 level of media in media cartridge 34 loading 31 maximum length setting 59 printable area 24 printer cannot detect black mark 35 setting wristband length 59 sizes 21 specifications 77 troubleshooting 40 wristband label top setting 63 Z ZBI 2 0 starting and stopping 63 Zebra Programming Language ZPL commands for changing print server settings 66 commands for changing printer settings 58 ZPL mode setting 62 4 23 08 Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A Telephone 1 847 793 2600 Facsimile 1 847 913 8766 Zebra Technologies Europe Limited Zebra House The Valley Cent
78. ter the term by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association AAA as modified or supplemented under this Section 15 by providing notice to you In the event that Zebra provides such notice you hereby waive any right to institute a court or other dispute resolution proceeding with respect to such controversy or dispute and acknowledge arbitration in accordance with this Section 15 as the sole and exclusive means of resolving such controversy or dispute The arbitration proceeding will take place in Chicago Illinois and be conducted in the English language The arbitration panel will consist of 3 arbitrators one arbitrator appointed by each party and a third neutral arbitrator appointed by the two arbitrators designated by the parties Any communication between a party and any arbitrator will be directed to the AAA for transmittal to the arbitrator The parties expressly agree that the arbitrators will be empowered to at either party s request grant injunctive relief The arbitral award will be the exclusive remedy of the parties for all claims counterclaims issues or accountings presented or pleaded to the arbitrators Judgment upon the arbitral award may be entered in any court that has jurisdiction thereof Any additional costs fees or expenses incurred in enforcing the arbitral award will be charged against the party that resists its enforcement Nothing in this Section will
79. the remainder of the wristband out of the cartridge Note If pressing EJECT does not eject the media cartridge power cycle the printer and press EJECT again Use the forced eject option only as a last resort if these other attempts fail PAUSE FEED 4 23 08 PAUSE FEED has different functions depending on whether the printer is idle or paused and on whether you press the button or press and hold it Pressing and releasing PAUSE FEED has two functions Pause PAUSE FEED functions as a pause button when the printer is actively printing a wristband While a wristband is printing press the button to pause the printer before the next wristband starts printing The printer remains paused until you press the button again e Feed PAUSE FEED functions as a feed button when the printer is idle Press the button to feed one blank wristband Pressing and holding PAUSE FEED places the printer in user configuration mode The printer status indicator lights blink orange in 2 second intervals adding one blink each interval Depending on when you release PAUSE FEED different actions take place Oneorange blink A printer configuration wristband prints Two orange blinks A media sensor profile prints Three orange blinks The printer resets all print server parameters wired Ethernet and wireless Ethernet back to defaults e Four orange blinks The printer resets all printer parameters back to defaults After four orang
80. ved it contact your authorized Zebra reseller Otherwise dispose of or recycle the media cartridge To order replacement media cartridges see Contacts on page 11 The media cartridge is refurbished Only Genuine Zebra supplies will work with your printer Dispose of or recycle the media cartridge To order replacement media cartridges see Contacts on page 11 Wristbands will not load from any media cartridge The printer is not detecting the media cartridge Clean the pins on the media cartridge sensor see Cleaning the Smart Card Contacts and the Media Cartridge Sensor Pins on page 51 If the problem persists have the printer repaired by a qualified service technician Wristbands consistently jam or do not load correctly 61207L 001 Rev A HC100 User Guide The printer might not be detecting the black mark on the back of the wristbands 1 Replace the media cartridge 2 Ifthe problem persists with a different media cartridge have a qualified service technician check and possibly replace the media sensor 4 23 08 Troubleshooting 41 Miscellaneous Troubleshooting Table 8 Miscellaneous Troubleshooting Continued Problem The printer will not eject the media cartridge Meaning Action Required paa Turn the printer off O and then back on I 2 Ifthe problem persists initiate a forced eject a Press and hold EJECT for at least 6 seconds The printer status indicator turns y

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