PCS 560
Contents
1. SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com Dun Mute Volume Speaker Down Volume Recall Up Splicecom gt gt PCs 560 DOMO X ee ee Splicecom gt maximiser PCS 560 Quick Reference Guide Version 3 2 Alpha Numeric Keypad 9 x Context Sensitive Keys Context Sensitive Display 0099 gt SpliceCom gt ADO a Page Page Favourites Contacts Messages Up Down PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Changing your Greeting con we es a as Splicecom gt maximiser Voicemail cont Changing your Daily and Permanent Voicemail Greetings If you have voicemail enabled you can record two voicemail Greetings The first is a daily Greeting that you would normally update on a daily basis typically giving the date and your whereabouts availability The second is a permanent Greeting that can be used on any day If you choose to record a permanent Greeting your daily greeting will be deleted at midnight and the permanent Greeting will then be used until you record a new daily greeting Press the Messages button Press the context sensitive key alongside the Greeting icon Your current Daily Greeting will be played back to you You2. call OR If you do not wish to answer the call select the context sensitive key alongside the Reject icon and the call will be passed to your Forward on Busy number if set or to voicemail if enabled or cancelled If your phone is busy or not answered within 20 seconds default the caller will be passed to voicemail if enabled Ending a Call Replace your handset if you are using the handset or press the Speaker button if you are using hands free Placing a Call on Hold Press the Recall button To retrieve the call press the Recall button a 2nd time Transferring a Call Announced Transfer Place the call on hold using the Recall button Dial the internal or external number Wait for the call to be answered and announce the intended transfer To transfer the original call replace your handset if you are using the handset or press the Speaker button if you are using hands free OR To return to the original call press the Recall button or wait for the destination to hang up PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 EL lt Blind Transfer iy Transfer to colleague s voicemail a 7 R E Parking a Call we es IM Splicecom gt maximiser Transferring a Call cont OR To return to the original call and place the second call on hold press the context sensitive key alongside the Switch icon to toggle between the two calls To connect the two c
3. retrieve the call Name OR If your default Idle Page has been set to Favourites Park Slots 1 4 will be shown at the top of the display If in use the name or number relating to the parked call will be shown Press the context sensitive key alongside the relevant Park Slot to retrieve the call Name Calls History Your Calls History Messages button displays a list of calls you have made and been answered calls you have made and not been answered call you have answered calls you have missed new voicemail messages and previously read voicemail messages To view your Calls History Press the Messages button Use the Page Up Down arrows to view your Calls History Press the Messages button a 2nd time to exit Redialling a Number Press the Messages button Use the Page Up Down arrows to find the call to be redialled Press the context sensitive key alongside the appropriate name or number Name or 01234 PCS 560 Quick Reference Guide Version 3 2 0609 2
4. PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Leaving a Message for a Colleague Gir Accessing Your Own Messages Fi an MA 1 X Deleting a Message e u Gee Splicecom gt maximiser Voicemail Leaving a Message for a Colleague If the extension you are ringing is busy or is not answered you will be transferred to voicemail if enabled and played your colleague s Greeting Leave a message Replace your handset if you are using the handset or press the Speaker button if you are using hands free Accessing Your Own Messages The blue S LED at the bottom of the PCS 570 will flash to indicate that you have a new message Press the Messages button A closed envelope icon indicates a new message To listen to the new message press the context sensitive key alongside it Your message will be played to you Press the Messages button to exit Deleting a Message Select the message to be deleted using the context sensitive key alongside it Remove the message by pressing the context sensitive key alongside the Delete icon during message playback Select the context sensitive key alongside the Yes icon to confirm you wish to delete the entry Press the Messages button to exit Note The open blue envelope indicates a previously read message PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Redialling a Number To Call a Previous Caller Back To Delete a Cal
5. alls replace your handset if you are using the handset or press the Speaker button if you are using hands free Blind Transfer un announced transfer Place the call on hold using the Recall button Dial the internal or external number To complete the transfer replace your handset if you are using the handset or press the Speaker button if you are using hands free Transferring a Call Directly to a Colleague s voicemail Place the call on hold using the Recall button Dial the internal number Press the context sensitive key alongside the Leave Message icon To complete the transfer replace your handset if you are using the handset or press the Speaker button if you are using hands free Parking a Call This facility allows a call to be held on the system and picked up by any extension Once on a call press one of the context sensitive keys alongside Park 1 4 The caller s details will be displayed against the relevant Park Slot PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Picking Up a Parked Call gt OR View your Calls History A Y Redialling a Number 3 D O ga IM Splicecom gt maximiser Picking up a Parked Call Press the Favourites button Park Slots 1 4 will be shown at the top of the display If in use the name or number relating to the parked call will be shown Press the context sensitive key alongside the relevant Park Slot to
6. l Entry ONO a rm lt Ben Splicecom S maximiser Redialling a Number cont Press the context sensitive key alongside the Choose icon From the list of up to five numbers associated with each entry dial the required number by pressing the context sensitive key alongside it To Call Previous Caller Back Press the Messages button Use the Page Up Down arrows to find the call to be dialled Select the entry to be called using the context sensitive key alongside Name or 01234 Press the context sensitive key alongside the Choose icon From the list of up to five numbers associated with each entry dial the required number by pressing the context sensitive key alongside it To Delete a Call Entry Press the Messages button Use the Page Up Down arrows to find the call to be deleted Select the entry to be deleted using the context sensitive key alongside Name or 01234 Select the context sensitive key alongside the Delete icon Select the context sensitive key alongside the Yes icon to confirm you wish to delete the entry Press the Messages button to exit PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Answering a Call Gir OR Ending a Call Placing a Call on Hold ae Announced Transfer OR a ee ce Splicecom maximiser Answering a Call Call Status will display the caller s details Lift the handset or press the Speaker button to answer the
7. the Up Down arrow Dial the User required using the context sensitive Key alongside User Name Note If the extension you are ringing is busy or not answered within 20 seconds default you will be passed to voicemail if enabled PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Making an External Call an es a as Splicecom gt maximiser Making an External Call Dial the external number via the alpha numeric keypad Your System Administrator will inform you if a prefix is required Press the context sensitive key alongside the Dial icon or lift your handset The Call Status screen will display whom you are ringing and your details OR Lift your handset or press the Speaker button Dial the external number via the alpha numeric keypad Your System Administrator will inform you if a prefix is required OR Press the Contacts button Press the key on the keypad that displays the first letter of the Contact s name Find the Contact required using the Page Up Down arrows Select the Contact required using the context sensitive key alongside the Contact Name Dial the Contact using the context sensitive key alongside the number required OR Press the Favourites button unless this is your default Idle page Find the Contact required from your Favourites display using the Page Up Down arrow Dial the Contact required using the context sensitive Key alongside Contact Name
8. will then be prompted to record your new Daily Greeting Press hash when finished Your new Daily Greeting will be played back to you If you are happy with your greeting replace your handset or press the Speaker button or press the context sensitive key alongside the Stop icon to save Repeat the above process to record your Permanent Greeting using the context sensitive key alongside the Permanent icon For further details on all these features and many others please refer to the PCS 560 User Manual PCS 560 Quick Reference Guide Version 3 2 0609 2 O PCS 560 Making an Internal Call g A ee Splicecom maximiser Making an Internal Call Dial the extension number via the alpha numeric keypad Press the context sensitive key alongside the Dial icon or lift your handset The Call Status screen will display whom you are ringing and your details OR Lift your handset or press the Speaker button Dial the extension via the alpha numeric keypad OR Press the Contacts button Press the key on the keypad that displays the first letter of the User s name Find the User required using the Up Down arrows Select the User required using the context sensitive key alongside the User Name Dial the User using the context sensitive key alongside the number required OR Press the Favourites button unless this is your default Idle page Find the User required from your Favourites display using
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