Home
“ getting started……..”
Contents
1. 1 The Caller s number Caller ID presentation must be enabled This is a service provided by the supplier of the phone lines e g BT If presentation is enabled you should be able to see the Callers number on a telephone when a call is answered 2 The extension number of the phone on which the call was answered 3 The status of the call For example ringing answered completed The phone system MUST provide an IMMEDIATE indication that a call has been ANSWERED NOTE All of this information must be available simultaneously When is this information required The above information MUST be provided in Real Time This means when the call is answered the extension number and the caller s number must be output from the phone system IMMEDIATELY NOTE Some phone systems only provide information about a call when the call is complete ANY SYSTEM OF THIS TYPE IS NOT SUITABLE FOR REALTIME CALLERID Where should this information come from The required information must be provided for ALL phones on the system on a single RS 232 port A port designed for this purpose must be available on the telephone switch itself e g on Mitel systems or on a separate module which plugs into the phone system e g Norstar Call Logging Interface The required settings for the port are Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 10 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29 0 29
2. Equipment for repairs do s amp don ts We have a special Job Sheet which enables us to track work activity and PLEASE FOLLOW THESE PROTOCOLS TO ENSURE THAT ANY EQUIPMENT RETURNED TO US FOR REPAIR IS DEALT WITH PROMPTLY Always post repairs to us directly A ut 0 cab GPC Computer Software Ltd PC Ho Crown al Park Shawcross Street Stockport SK 3HB 1 OW Tel e 477 2233 Fax 0161 477 1444 New i 1 Out P amp P Stock Repair Call Out J l Date m Customer m Area Description i Project Manager Engineer Sign o CusomerSigm Engineer Print X V Customer Print Make a note of any equipment serial numbers Don t hand equipment for repair to Autocab staff who may just happen to be on site for another purpose If you do have to pass equipment to an Autocab employee make sure that they fill out a Job Sheet like the one here and that you receive a copy for your records 15 u uu uo ays JEuey olpey 9joula 0901 dd eur euoudaje we gsoy NC LIN 1910100 opes yoed 9 aseq ed sjunoooy SARIS IEJJUSD 120 40 sjunoooy Olpe aseg bTeoqibid do
3. 0 29 0 29 0 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 3 01 Other settings may be suitable if the above are not supported by the phone system 26AM 26AM 27AM 27AM 28AM 31AM 31AM 32AM 33AM 33AM 34AM 34AM 34AM 35AM 36AM 36AM 43AM 43AM 43AM Extension TAPI 202 202 202 202 202 202 202 202 202 202 202 202 Sample Data from Panasonic Switch Callers ID lt I gt 02891459928 lt I gt 02891459928 lt I gt 07748582658 lt I gt 07748582658 lt I gt 07748582658 lt I gt 02891273087 lt I gt 02891273087 lt I gt 02891273087 lt I gt 02891271015 lt I gt 02891271015 lt I gt 02891271015 lt I gt lt I gt lt I gt 02891458222 lt I gt 02891458222 lt I gt 02891458222 lt I gt 02891455186 lt I gt 02891461171 lt I gt 02891455186 0 03 0 03 00 0 01 0101 00 0 02 0 02 00 0 04 0 04 00 0105 00 0 02 0 02 00 0 06 00 09 00 53 00 13 00 15 00 18 00 21 Status 00 00 00 00 00 00 A R ringing A answered R A It may be possible to link the AUTOCAB and telephone systems using the Microsoft TAPI interface The TAPI driver must supply the same information and events as described above AUTOCAB will require the following additional information l 24 Qv en deoa connected Real Time with call logging interface box YA Microsof
4. GPC Computer Softvvare Ltd getting started Preparing your company for the future Congratulations on selecting the Autocab system for your business We are sure that you will not be disappointed and that the system will save you time and money whilst helping you to grow You will have completed your sales agreement and will receive an acknowledgement from our Administration Unit together with some valuable contact numbers these have been reproduced for you on the inside cover of this guide for convenience By following the guidelines in this brochure you will be helping to make the installation of your system trouble free it will also give you an understanding of the basic elements which drive your Autocab System thus ensuring a more natural interface between your operators and the system itself m a Mobile Data Association Table of Contents Getting Started Page Detail 3 Phase 1 Basic Principles Data Licence Base Aerial Preparing your office Plotting Map 4 Phase 2 Installation Accessibility Street Database Signing for equipment 5 6 Phase 2 Mobile Installation 6 Phase 2 Training 7 8 Phase 3 Post Installation Using amp Developing the system Support Guidelines 9 Phase 4 Additional equipment amp repairs 10 General System Specifications Callerid Ringback E booking IVR 15 Do s amp Don ts 16 Schemati
5. asier 1 ACCESSIBILITY The installation engineer s DO need to have access to the working areas where the PC s will be located 2 YOUR STREET DATASBASE Like the plotting map this is the very core of your business and your street allocation of plots will already have been determined automatically by the process of our installation engineer preparing your territory map using Map Manager As only streets and highways are available to us in preparing the database you will need add check the following items DO THIS BEFORE OPERATIVES ARE TRAINED ON THE SYSTEM i Add in all your Well Knowns these are not streets but places such as pubs clubs hospitals railways airports Account customers and also the plot names or names of local areas We recommend that you tag these well knowns as type X and do not devise any more complex way of identifying them ii Check for very long streets on your local map and make sure that these are broken down into areas or postcodes f they are not then the system will see the street as its centre point for pricing purposes Your installation engineer will show you how to split long streets if you have any 3 SIGNING FOR EQUIPMENT Your inventory of equipment to be installed will usually be delivered in one consignment The field engineer or Project Manager on site will list this equipment and you must compare it against your copy of the equipment schedule in your copy Sales Order Onc
6. ave a back up provision in case your telephone service fails This should take the form of a local aerial base radio and a power pack 3 PREPARING YOUR OFFICE You will receive a pre installation visit from our Installation team to determine accessibility power supplies telephony and trunking requirements GPC engineers are NOT insured to drill holes in the fabric of your building nor to extend power supplies from your ring main you will need to have this done professionally in advance of the installation process It is recommended that power to the system be on a separate ring main and that this is spike protected 4 PLOTTING GET IT RIGHT One of the most important elements of your Autocab System is your Plotting map this defines how you manage your territory and will also determine how well data and GPS will work for you The installation engineer will use your map to create your street database and also for the control software which will go into the mobile data terminals If we are asked to re work your plots post installation then this will be a chargeable service so it is important to get it right first time around Phase 2 Installation Taking Autocab on board GPC will do everything in its power to ensure that the disruption to your normal working practices is minimal we will synchronise the changes to occur with your quiet periods but there are some things you can do to make this whole process much e
7. c diagram of Base set up 17 Schematic diagram of Mobile set up 18 Contact Numbers Phase 1 Basic Principles Being ready to receive the system Essentials you can be getting on with To make sure that your installation goes smoothly please make sure that the following points are attended to before equipment is delivered to site 1 DATA LICENCE Ofcom previously the RadioCommunicatons Agency will need to issue you with a new licence if your installation includes data We will also need to know whether this licence will be granted for High Band or Low Band frequency as this affects the type of radio which can be used high band and low band radios are physically different Once applied for the licence will be issued to you with in 15 working days A data licence application can be downloaded from the ofcom website www ofcom org uk or can be posted to you calling 020 7981 3000 Address Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA 2 BASE AERIAL We will commission your radio frequency once this has been provided to ensure that you have good coverage and no interference on the channel Your radio channel is one of the most important elements in the system and if you suffer from poor range or black spots you need to either upgrade your base aerial or consider a remote aerial site which will provide the coverage you must have to function properly If you do need to use a remote aerial site then you should always h
8. d efficiently as possible If you have any queries please speak with your Installation Engineer Thank you for your co operation 4 TRAINING amp STAFF AVAILABILITY We will train staff in three distinct phases i Base Operators Once the basic Management information and street database has been loaded we will train your operators on using the system initially on voice only dispatch This is to ensure that the office is running smoothly before data is introduced into the cars Please ensure that both day and night operatives are available on the day s they are to be trained even if this means paying night shift workers to come in Our training Managers are only available to train staff en bloc and not on a one to one basis 1f additional tuition is required this will be chargeable at our standard booking rates for senior staff ii Drivers Will normally be trained as part of the installation process as this is the most natural and effective time for them to take information on board i e immediately before using the terminal It is sometimes useful to hold a drivers meeting forum before the terminals are installed to discuss general aspects of usage and answer any points the drivers may have to raise iii Management Is the last phase of training as this naturally coincides with the first month s production of invoices and drivers pay sheets Management will have had some prior interface with the system by way of initial co
9. e policy you post it to us we repair replace it We operate a support help desk 0161 491 7766 please use the direct line provided so we can make sure that your query is handled promptly and efficiently For out of hours emergency calls contact 07808 897 605 By ringing this number you will be logged on the system as query and you will remain on the outstanding items list until your query is resolved Routing queries through engineers salespeople or other departments will not guarantee that you message will get through so ALWAYS CONTACT OUR DEDICATED HELP LINE FOR SUPPORT QUERIES Phase 4 Additional Equipment amp Repairs Increases amp Add ons One of the most useful aspects of the Autocab System is its ability to introduce growth into user s fleets This is good for both of us You do not need to go through the formality of a new sales order for the following items only when you are making radical changes does you original Area Manager need to become involved 1 Additional radio amp data sets 2 Additional users Adding caller line identification CLI or Ring Back 4 Swipe System IVR and other system add ons All of the above can be ordered directly by simply ringing our switchboard main line and ordering directly through our Accounts Department General Specifications Autocab Callerid Requirements for telephone systems providing Caller ID to Autocab VVhat information is required
10. e equipment has been signed for it becomes your responsibility even though payment or finance has not been completed 4 MOBILE INSTALLATION Please be avvare of the follovving points before your nevv Autocab system is fitted into your fleet vi vii The Installation Engineer responsible for your site will discuss dates All your vehicles must be made available on the dates agreed Itis also a requirement that suitable cover is provided during inclement whether You need designate someone within your company to learn how to fit vehicles and help out so when you take on new drivers you will always have someone on hand to fit new vehicles It is essential for data systems to work properly that the mobile aerial and base are in good working order and also that the whip must be efficient at the correct transmit frequency for the data channel To achieve this the whip must be tuned to the right harmonic length The fitters will test your vehicles aerials and any aerial component either base mount or whip which the fitter considers to be deficient shall be replaced and the cost of replacement shall be added to the total installation cost If you have a data system installed in the cars please provide someone to help remove the existing equipment This will speed up the installation time and provide a smoother transition period with less down time The fitters will help with removal wherever possible If you require serial numbers
11. ear at the end of the day they are saved for future reference but you need to collect them from the Dispatcher Item 7 on your Utilities Menu Request Jobs Count does just that To check where you are up to select item G Analysis on the same menu this will show you your daily statistics The information which you collect in this way is also used to generate the bar charts and line graphs in item M Graphics 3 In your Accounts menu select item 4 Request Dockets From Master This will transfer details of completed account work from the Dispatcher to your Management machine You can now edit these in Dockets Checks amp Posting If you need to add dockets you can do so item 6 and if you have lost or need to re create dockets you can do so from Drivers History you need to view the file and press the Insert key amp follow the menu instructions 4 Your licensing authority will prescribe how long you need to maintain records Outside this period you can delete any history you do not require you will not lose any statistical information in doing this Item D deletes history from the Dispatcher amp Booking stations Item E deletes the history in your Management machine Your system also comes with the benefit of 12 months support For equipment at your base you have on site support i e we will come out and fix replace it if within the terms of the warranty Mobile equipment is dealt with by a back to bas
12. ejieju EWES ejdnin jsiuoudaja sjunoooy 9 jueujeBeuew Jeuojedsiq UIE N Jeuojyedsiq 40 08 JOU dH ejod YEZ uo yg den reubic T 2 eseg UONEISION 940 OEH U l eogpajul yoeq ulu d pied adimg WSS 491440 LNOAV1 WALSAS 16 0S6 N9 09 NO pueq o1 O9EWD pueg uBiH 096 0 pueg 01 OSEWD pueg OSeWO Eyeg seues 15 qeoojny ZHW 009 ZHU Aou nb q uBiu enin aHn S312N3n0333 ZHW 09 ZHWOS pueg o1 ZHW 091 0 ZHWOS pueg YBIq pueg 01 OPENS pueg u amp iH OPENS mau pueg 01 OP INO mau pueg u6iH OpeWD solavy viva eud y seues 19 qeoojny 540 pueoq uo Zq qeoomny Kueuuac ui ape g 08 4102 20 Aouanbay ulu HHA S3ION3n03H JeuiuJa salouanba4 sed oipey Jejeuuixe Jeuiuuia EVE liQOlN uong 2146 qq Buiuse 4 jeuondo JopeaM PIED edims euusju V Sd9 pueg ub H Mous pueg Mo7 6u07 jeuee diuAA CONTACT POINTS AT AUTOCAB For Nevv Product ask for Sales 0161 491 7777 For Additional equipment ask for Accounts 0161 491 7777 For Installation issues ask for Installations 0161 491 7777 For Radio amp Mdt repair ask for Radio dept 0161 491 7777 Fax Main office 0161 491 7711 To Contact the MD Email on md autocab com Write Private amp Confidential to Dr Falah Abod For Tec
13. hnical Support faults queries 9am 5pm 0161 491 7766 For Technical Support fax line 0161 491 7722 For Emergency Support emergencies only 5pm 9am England amp Wales 07808 897 605 Scotland 07787 554 315 Northern amp Rep Ireland 07917 738 581 New Office address since 01 01 07 Address GPC Computer Software Ltd Cheadle Royal Business Park Oakfield Rd Cheadle Cheshire SK8 3GX 18
14. mers calling back outgoing number sometimes can be withheld These changes are carried out by Telephone provider e g BT If no ISDN line is available then a customer can use Analogue ringback Requirements for Autocab Analogue Ringback Arranged by GPC Autocab Ringback software used by Autocab Booking and Dispatch system Analogue Zoom Modem V92 Supplied by GPC To be arranged by customer Dedicated analogue telephone line Specifications Phone line required outgoing calls only The presentation on this number should be requested by the customer from Telecoms provider i e BT NTL etc so that number is recognisable by passenger receiving ringback 12 Autocab Online Online Support E booking GPRS PDA System Requirements for Online Support VVindovvs version of Autocab Supplied by Autocab e BT Openworld 0800 800 152 Broadband with a Static IP Address at main We need the Username and Password along with the IP address e Speedtouch 510 ADSL Router supplied and programmed by Autocab e The socket for the ADSL connection is required in dispatch office e This Internet connection will be used exclusively for Autocab online no connections will be permitted e Please fill details below once connection is active and return to GPC e We strongly advise all windows customers to use Online Support Your Company Name Your Location Your Username Your Password Your IP Address 13 Autocab IVR Requirements fo
15. nfiguration with our installation engineer By now all the following information should be on the Management Machine in order for it to be able to perform all of its posting publishing and reporting functions Driver Details Vehicle Details Lead Times for Bookings Rates amp Prices Rent amp VAT Codes Overbooking Protection Account Customers Blacklist Job Types Shift Control if required Backup Zones Set Phase 3 Post Installation Using amp developing the system How to adapt Autocab to your company s changing needs Once you have completed your first month with the system you will become more familiar and comfortable with it Do not forget that the system contains many features in order to suit every style of operation Your mode of operation may change and there is almost certainly a setting that can be enabled or adapted to meet your needs Your user manual will explain many of the Parameter amp Data settings which change the way in which your Autocab system works Where it is unsafe for you to make changes without consultation we have marked the field accordingly These are some regular tasks on the MANAGEMENT machine which you should do to keep your information and data files up to date 1 Transfer HISTORY daily if you can This will save you having to go to a booking station when you are processing accounts or looking into driver history 2 Your Base Statistics F5 x 2 from any workstation do not disapp
16. r Autocab IVR Arranged by GPC VVindovvs system Standalone VVindovvs 2000 PC provided by GPC IVR Server rack mounted if available Vega Stream box Ethernet connection to the Autocab system To be arranged by customer An ISDN 30e or ISDN2e phone system BT must confirm this as ISDN 30 DASS is not compatible Number of channels to be used depends on order placed and number of channels available Specifications Phone Line System Requirements 1 Phone Systems The type of phone system the customer has is not important as far as IVR installations are concerned We install a VegaStream ISDN VoiceOverlP bridge and connect this to the BT phone lines on one side and to the phone system on the other side i e the VegaStream is installed in between the phone line and the phone system So as far as the phone system is concerned it sees the VegaStream as a BT line 2 ISDN 30e BT lines NOTE the small e this stands for Euro ISDN 30e is also known as Euro ISDN Certain customers do have ISDN phone lines but they were not EurolSDN They had an older version called ISDN DASS Our IVR equipment i e the VegaStream will not work with DASS lines so the only solution for these customers is to upgrade to EurolSDN There is no way around this If the lines are DASS then it will take BT up to 20 working days to have the lines converted to EurolSDN Costs will depend on number of lines length of current contract for DASS etc 14
17. t Windows PC is required to run this software 11 What additional hardware if any is required to provide the TAPI events What firmware version is required on the switch Is this version currently installed or is an upgrade required How does this hardware link to a PC e g serial port ethernet Name of TAPI driver and how it can be obtained Which platforms are TAPI drivers available for e g Windows 98 NT 2000 TAPI interface must be third party and provide the extension ID and callerid when the call is Current GPC recommended system is BT BCM with LAN CTE or BT Norstar Compact 2 Autocab Ringback Requirements for Autocab ISDN Ringback Arranged by GPC Standalone VVindovvs 2000 PC provided by GPC Ethernet connection to the Autocab system Eicon Diva Server ISDN Card BRI 2M 2 0 PCI provided by GPC To be arranged by customer ISDN line for the Ringback ISDN card An exclusive ISDN 2 line can be installed by the Telecoms company for Ringback or some phone systems support an additional card which provides an ISDN 2 interface for applications such as Ringback Specifications The ISDN 2 line needs to setup point to multi point and should not be part of standard phone system setup otherwise out going Ringback calls will be queued along with other standard outgoing voice calls The line requires incoming calls to be barred If required by customer call should be presented with number that can be recognized Or to avoid custo
18. to be recorded for all the equipment installed in the vehicles or any other administration work then you must provide someone to do this on your behalf The fitters will record how many vehicles have been fitted and the call sign related to that vehicle only If you are having meters connected into the system the meters must have the correct feed wire installed and ready for the fitters Not all meters will have this and they will need to be installed The fitters are not able to do this and we are not insured to open the meters If the meters are under warranty this will be invalidated if the fitters attempt to open them In certain circumstances if requested the fitters may attempt to locate this wire but a member of staff in authority must sign a disclaimer You must ensure that your Commercial Insurance covers or is extended to cover the fitter s activities and aerial rigger s activities if you are having base aerial s fitted 5 viii It is your responsibility to find a fitting location which needs to be undercover With the changeable weather this is very important as fitting outdoors in bad weather is out of the question not only in health and safety terms but vehicle interiors are not designed to get wet Please inform GPC head office if no location is available as they may refuse to fit or delay the fitting until a location is found These points have been put together to help the fitting and installation continue as smooth an
Download Pdf Manuals
Related Search
Related Contents
"service manual" Boston Acoustics MCS 160 Home Theater System User Manual Operating Instructions 1785-6.5.22, ControlNet PLC-5 Programmable Controllers, User LevelOne FGP-2410 Copyright © All rights reserved.