MCI in Nationwide - HP Computer Museum
Contents
1. HP Joins MCI in Nationwide Electronic Postal Network For HP Use Only HP Computer Museum www hpmuseum net For research and education purposes only Vol 9 No 2 Editor Jim Colosi Circulation Linda Uno Phone 408 996 9800 ext 2894 Computer Newsis published biweekly for Hewlett Packard field personnel to keep you informed of new HP products and services COVER HP 2685A Laser Print stations provide hard copy output for MCI s new nationwide elctronic postal system See article on page 24 i COMPUTER NEWS For HP Use Only COMPUTER MARKETING GROUP CMG Computer Marketing Group SPP Third Party Program CSD Computer Support Division CSE Computer Support Europe CSO Computer Supplies Operation MA Major Accounts COMPUTER PRODUCTS GROUP CPG Computer Products Group BCD Boeblingen Computer Division BEO Boeblingen Engineering Operation CSY Computer Systems Division DSD Data Systems Division EPD Engineering Productivity Division FSD Fort Collins Systems Division YCD Yokogawa Computer Division PERSONAL COMPUTER GROUP PCG Personal Computer Group GPCD Grenoble Personal Computer Division HPPR Hewlett Packard Puerto Rico PCD Portable Computer Division POD Personal Office Computer Division PSD Personal Software Division RTD Roseville Terminals Division VCD Vancouver Division BUSINESS DEVELOPMENT GROUP BDG Business Development Group BDG E Business Development Grou2. November 15 1983 Personal Computers Exchange Library The Exchange Library is similar to a user s group Through the library users can purchase basic software routines and utilities developed by other users Consistent with software provided in such a manner Exchange Library software is not an HP product and is not supported by HP or the con tributor Consequently the software is on an as ts basis Ordering information The new 9111A Utilities can only be ordered from the applicable Exchange Library Ordering information follows 9111A Graphics Tablet Utilities for HP 86 87 Catalog Number 8391006 Price 50 Disc Size Specify 3 or 54 Phone Orders 503 757 2000 Credit cards only VISA or Mastercard Mail Orders Payment must accompany order Series 80 Exchange Library Hewlett Packard 1010 N E Circle Road Corvallis OR 97330 9111A Graphics Tablet Utilities for Series 200 Catalog Number 62 9201 Price 50 Disc Size Specify 3 Option 630 or 54 Option 650 US Phone Orders Credit cards only VISA or Mastercard 1 800 538 8787 outside California 1 408 738 4133 in California International customers including Canada must order by mail payment in US currency must accompany order Hewlett Packard Exchange Library Administrator Computer Supplies Operation P O Box 60008 Sunnyvale CA 94086 Send to the above address with a purchase order Mail Orders Internal Orders COMPUTER N
3. 4381 Group 1 Performance 2 0 2 1 mips Price 370 000 with 4Mb memory Price mip 185 000 Memory Size 16Mb maximum 4381 Group 2 Performance 2 5 2 7 mips Price 500 000 with 4Mb memory Price mip 190 000 Memory size 16Mb maximum e 4341 price cuts averaging around 10 e Memory prices cut 25 to 7 500 per Mb e 3370 disc drive s capacity increased 27 to 730Mb First drive priced at 35 480 second drive at 26 600 36 per Mb November 15 1983 Business Computers Impact The new 4300s were not priced as aggressively as many in the industry expected but that is not to say they are not aggressive The 4361s are especially competitive since they do not require use of the 3880 storage controllers 60 000 but instead use lower cost I O adapters 3 000 Another interesting point is that the 4361 is basically a 4331 with higher performance froma 4331 to a 4361 is a field upgrade The bottom line is this the 4361 is the 4300 line s price performance leader Although IBM s price performance numbers look pretty good sales are not made based on numbers alone When selling in an IBM competitive environment you must stress results Sell our known strengths in transaction processing ease of use compatibility etc against IBMs unknown new products Performance not just mips is also a strong com petitive point for HP Systems Performance has won many deals for HP against the IBM 43XX line of machines We
4. 26 Computer Supplies PRICE CHANGES Li We can answer those tough computer supplies questions Computer Groups price changes effective November 1 1983 COMPUTER NEWS For HP Use Only o emia nena el a aE a o Marketing GENERAL Hewlett Packard Journal book now available John LaCava CSO You might want to give this product away instead of taking orders for it It s a handsome 364 page book containing reprints of important HP Journal articles from the last 33 years The introduction was written by Bill Hewlett Now available through the Computer Supplies Operation Inventions of Opportunity Matching Technology with Market Needs makes a great gift for your good customers one they ll keep on their bookshelves or desks as a constant reminder of their relationship with HP Some of your customers may be ordering it right now and paying list price for it but you can get it on a transfer at cost basis which makes the cost low enough that you won t exceed most companies limits on gifts to employees In introductory remarks and chapter prefaces Mr Hewlett sets the scene for the market driven technology develop ments detailed in the book s 31 reprinted articles Selected by a panel of 20 senior HP engineers the featured articles were chosen for their description of products that contributed to the state of the art in electronics technology at the time of development In the early days when the company
5. Option S21 is a special and is orderable from Boise The HP 2608S requires a version of the spooler available from Area South to print in contextual mode The HP IB and the multipoint interfaces on the HP 2608S have been tested and the performance in Arabic mode is 260 Ipm HP IB and 19200 bps MTS or 125 Ipm at 9600 bps MTS CPU over head is minimal November 15 1983 The HP 2622A OptionG07 supports special serial matrix not passthrough printers in the range of 300 20 CPS in bilingual Arabic mode Ordering information is available from Area South Headquarters Joe Dietzgen COMSYS 1305 and Area South Middle East Headquarters Seppo Laube Pohto COMSYS 7600 For further information on HP s Arabic products including an internal HP Arabic facts binder contact Victor Canivell at Area South Headquarters COMSYS 1305 Recent IBM 4300 announcements Steve Schield SMC and Vance Ikezoye CSY The purpose of this article is to acquaint you with a brief overview of IBM s recent 4300 announcement and to provide a preliminary assessment of its impact on HP 3000 sales Strategy Announcement highlights e Glendale Series of 4300 CPUs was finally announced The CPUs introduced are 4361 Group 4 Performance 8 1 0 mips Price 150 000 with 2Mb memory Price mip 170 000 Memory Size 12Mb maximum 4361 Group 5 Performance 1 1 1 3 mips Price 200 000 with 2Mb memory Price mip 170 000 Memory Size 12Mb maximum
6. 500 9020C Opt 240 ADD L 256 KBYTES 3 025 1 520 97089A Opt 005 ADDITIONAL COPY 3 750 2 500 9030A Opt 240 ADD L 256 KBYTES 3 025 1 520 98211A MATRIX ROM 265 289 9040A Opt 240 ADD L 256 KBYTES 3 025 1 520 98217A 9885 ROM 480 518 92171Q PALM REST 49 49 98224A SYSTEMS PROG ROM 265 289 97040A 256K BYTES RAM 3 025 1 520 98228A 9895 9885 ROM 530 572 97043A ADDITIONAL CPU 9 585 7 500 9825B DESKTOP COMPUTER 8 170 8 830 97050A BASIC LANGUAGE 4 035 2 500 9825T DESKTOP COMP SYS 8 680 9 375 97050A Opt 001 UPGRADE DISC 1 600 1 000 98251F 9825A UPGRADE KIT 2 120 2 290 97050M RTR BASIC LANG 2 020 1 250 98252F 9825B UPGRADE KIT 1 060 1 145 97050M Opt 001 UPGRADE DISCOUNT 800 500 COMPUTER NEWS November 15 1983 For HP Use Only 2 7 ReTNHARUT HFLMUT FRANKFURT REGION HO HPGR amp 30y CAI RTN Hewlett Packard Business Development Group 19055 Pruneridge Avenue Cupertino CA 95014 USA 408 973 7654 COMSYS CODE 4700
7. a Datalynx 2780 3780 protocol converter in BASIC To solve the digitizer compatibility problem a San Diego CA based software systems firm Tetra Tech Services Inc was called to help SR Jack Gartlan of the San Diego sales office helped in the cooperative effort Tetra Tech wrote the drivers for a CalComp 9000 digitizer and offered to supply installation services and operator training for the systems November 15 1983 A responsive bid was submitted The customer s ex perience with the HP 9845 in previous applications may have helped at any rate the award was made on the HP Tetra Tech proposal and the systems will start being installed before the end of this year at a rate of about 20 per month Each system includes an HP 9020B with HP UX and 1Mb RAM an HP 7908 disc drive an HP 7580 plotter the Datalynx converter and a CalComp 9000 digitizer Additional sales may include 20 to 30 systems per year over the next two years CAE applications include designing logging roads with cut and fill computations designing logging rigs with max imum loading and stress points and perspective plotting to obtain maximum logging effectiveness without degrading the appearance of the affected forested area Increasingly complex applications such as these require sophisticated systems often including non HP equipment This example shows some of the things that can be done to meet all customer requirements Our hats are off to Ed Ch
8. a much higher melting point hence much less susceptibility to migration Silicon alloying metalization at metal interconnect con tacts NMOS III overcame this problem through use of a proprietary metal NMOS threshold voltage instability caused by high electric fields in the gate region hot electron injection NMOS III designers overcame this problem by careful attention and refinement of design standards COMPUTER NEWS For HP Use Only 3 dente epee nena pa com il E AI AOL O E Ri mm air hte mans Technical Computers NMOS III circuits dissipate up to eight watts of heat when pushed to operational limits Such waste heat must be effi ciently carried away from the chip to prevent damage Nor mal heat sinking methods and packaging constraints were unacceptable The solution another new HP developed technology was to bond the NMOS III chips directly to a large copper based substrate which doubles as a circuit board HP designers dubbed this new technology finstrate Fault tolerance is also designed into the HP NMOS III cir cuits The entire sytem is designed to provide single bit correction and double bit detection of errors Work centers All HP employees engaged in development production and refinement of NMOS III chips are required to participate in work centers Work centers provide a forum for managers engineers and production personnel to openly discuss pro cess problems and refinements Each work cen
9. the customer receives holding time length of call November advertising could double daily call volume but the Telemarketing Group is committed to maintaining its standards of excellence Their philosophy is one of team effort that might best be described with the buck stops here in Hewlett Packard each engineer and customer representative willingly acts as a customer s escort into the company If a question cannot be immediately answered the customer s name is taken a call back promise is made research is done and the customer s call is always promptly returned In rare cases we will refer the customer to a more appropriate phone number Currently hours are 6 00 a m to 6 00 p m Pacific Standard Time Extended operating hours from 6 00 a m to 12 00 midnight will be available beginning November 7 when TV advertising begins 8 COMPUTER NEWS For HP Use Only Dealer Cooperative Support for HP PCs in Europe Jim Duncan CSE For Europe Only Customer Support Europe announces the availability of European Dealer Cooperative Support for HP dealers selling personal computer products Dealers in Europe will be able to sign up as of November 1 The program enables dealers to offer a full support option to their end users which includes maintenance and repair of products The DCS program now allows selected dealers to become qualified Authorized HP Personal Computer Dealer Repair Centers by providing these dealers
10. 695 0806 Selling solutions with third party software Al Sperry BDG Dan Merriman SR with the HP Lexington MA sales office recently brought in an order for 110 000 for HP hardware and third party software as a result of eight months of per sistent effort The customer an electronics component supplier wanted a system to design and draft production and test equipment designs Receiving the invitation for a quotation were most of the CAD vendors Customer evaluation of all the possible systems took about six months Dan s understanding of the customer s needs and knowledge of Com Code s mechanical design software helped him convince the customer s decision makers to take a serious look at Com Code Dan used a another Com Code customer in Melrose MA to convince the customer that HP has a good mechanical design solution Then he arranged to have a Com Code representative fly in from Michigan to present our solution to the customer s upper management decision makers About a week later Dan used an implementation support plan to review the final system configuration and review the hardware software support with the engineering de partment manager COMPUTER NEWS For HP Use Only 3 Technical Computers A competitor s last minute effort to sneak in and take the order was soundly repelled Dan received a well deserved order consisting of three HP 9836CSs one 9816 a 7585B a 7912 and a Shared Resource Ma
11. 983 Used Lease Equipment is currently not available for internal sales due to Legal and Tax restrictions This type of equipment is not eligible for Employee Discount t This price is for base unit only does not include options THIRD PAIRTY Urgent December 1 deadline for third party data kits Marilee French BDG December 1 is the next submission deadline for all third party data kits All data kits submitted on or before this date will be included in the January issues of these catalogs e Third Party Business Software Solutions e Third Party Technical Software Solutions e OEM Capabilities Guide Any data kits submitted after December 1 will be included in the quarterly catalogs to be published in April So don t wait to send in those data kits to Lynn Gardner in Third Party Marketing Business Development Group COMPUTER NEWS For HP Use Only 5 Dancin ante Maer atin noe Marketing HP OEM receives ICP award Dave Mahrt 3PP Occasionally an HP OEM receives such recognition in the software industry that we at HP need also to tip our hats to that same OEM Collier Jackson an OEM with HP s only software solution for the Newspaper Industry has recently been awarded an ICP International Computer Programs Inc Million Dollar Award for two of their packages CJ CIRCULATION is a comprehensive online circulation information system and CJ PAYROLL is an online system providing automatic processing for varia
12. Customers who get BASIC Extensions 2 1 P N 98612A now will receive Rev B of disc 1 P N 98612 11X24 which contains the binary and a document describing how to use the binary P N 98612 90095 Current BASIC Extensions 2 1 owners who are on SIS or SSS P N 98087K S will automatically receive the binary Customers who order BASIC upgrade kits will also receive the binary Finally for BASIC customers who do not fit into the above categories the binary is available from CSO P N 92238A for 34 disc or 92238B for 54 disc price 42 US SEs on the worldwide FSD Series 200 Software subscription service will receive the binary The binary filename is XV2_1 it needs to be LOADed after LOADing AP2_1 and requires an additional 896 bytes of RAM November 15 1983 ROM BASIC 1 0 to 2 1 upgrade kit A ROM based BASIC 1 0 to ROM based BASIC 2 0 plus Extensions 2 1 upgrade kit is available from CPC P N 98602 69661 The price is 1 900 US with the exchange of BASIC 1 0 ROM boards See August 1 Computer News for information on the ROM based BASIC 2 0 to ROM based BASIC 2 0 plus Extensions 2 1 upgrade kit P N 98602 696X0 priced 1 500 US with exchange of BASIC 2 0 ROM board Series 80 to Series 200 BASIC translation guide If your customer is moving HP Series 80 BASIC pro grams to a Series 200 computer this document will be valuable Due to low expected usage the document does not have a product number and will only be available t
13. Digital Research Inc November 15 1983 o Personal Computers 800 FOR HPPC Telemarketing Julie Ayers PCG For US Only Since the Telemarketing Group 800 FOR HPPC came on board October 1 in Cupertino California the twenty three member team has been handling approximately 700 to 800 calls a day The Telemarketing Center offers pre sale sup port for Series 10 through 200 and can answer questions on the following topics Series 10 through 200 pre sale Advertising responses Promotional literature orders Location of and referrals to authorized HP dealers and HP US Sales Offices Location of and referrals to Regional Demo Centers and Personal Computer Centers System Configurations Accessories peripherals and software appropriate applications prices where to order The group receives a myriad of calls varying from basic dealer referrals to highly technical questions covering the entire spectrum of HP products For example a customer may inquire as to how to connect another com pany s printer to an HP 86B or why an HP 12C or HP 41CV is locked up from static trauma Others may call requesting to become Hewlett Packard dealers A few ranging from disappointed to irate ask to speak with marketing or division managers or occasionally with the company president Typical questions include Can I get the optical wand stickers to create my own bar code I m looking for a new computer you re
14. EWS 9 For HP Use Only l Personal Computers HP 9 HP 75C helps test telecommunications equipment Warren Catchpole PCD Special Bulletin A major account customer uses the HP 75C to program remote test equipment saving time and money One of the world s largest companies a communications firm on the East Coast and a Major Account has recently approved a project that will take the HP 75C ona globe trotting expedition around the world Taking advantage of the HP 75 s HP IL interfacing capabilities and supporting accessory items test engineers have been able to configure a fully portable system that has been demonstrated to be an effective and economical pro gramming device for use on telecommunications test equipment Here s how the application unfolds As a test engineer for a communications company you know that you will be expected to periodically travel to remote sites to perform diagnostic tests on telecommunications equipment On this particular trip you have been given the assignment to run a series of programs on a Set of sophisticated test equipment that will help you determine the rate and location of aging changes on submerged phone telecommunications cables In the past before the advent of the HP 75C you had to allow a considerable amount of time for these series of tests because each one of the many diagnostic programs had to be typed directly into the test equipment You knew tha
15. TRAN 77 MU 6 055 4 500 32270Q MUS FOR PM 3000 15 8 97081A Opt 001 UPGRADE DISCOUNT 2 400 1 800 32270S SSS FOR PM 3000 100 65 97081A Opt 003 UPGRADE CREDIT 2 000 1 500 32270T FUNC CSS PM 3000 150 225 97081M RTR FORTRAN 77 MU 3 025 2 250 32270V V PROD PM 3000 80 45 97081M Opt 001 UPGRADE DISCOUNT 1 200 900 35128A INTRO TO HP UX 580 725 97081M Opt 003 UPGRADE DISCOUNT 1 000 750 35128X INTRO TO HP UX 5 800 7 250 97081R RTR FORTRAN 77 MU 3 025 2 250 35128X Opt 001 ONE ADDL STUDENT 60 100 97081R Opt 001 UPGRADE DISCOUNT 1 200 900 35129X Opt 001 ONE ADDL STUDENT 40 60 97081R Opt 003 UPGRADE DISCOUNT 1 000 750 41CX Opt 001 41CX CUSTOM CALC 325 00 97082A PASCAL MU 6 055 4 500 45500B HP 125 COMPUTER 2 775 1 920 97082A Opt 001 UPGRADE DISCOUNT 2 400 1 800 45591A SALES INVOICING 00 750 97082A Opt 003 UPGRADE DISCOUNT 2 000 1 500 45600A HP 120 COMPUTER 2 775 1 920 97082M RTR PASCAL MU 3 025 2 250 45605A 129 BUNDLED SPEC 3 795 3 190 97082M Opt 001 UPGRADE DISCOUNT 1 200 900 82803G FINANCE PAC GER 00 95 97082M Opt 003 UPGRADE DISCOUNT 1 000 750 9020A HP 9000 MODEL 20 34 810 30 000 97082R RTR PASCAL MU 3 025 2 250 9020A Opt 240 ADDL 256 KBYTES 3 025 1 520 97082R Opt 001 UPGRADE DISCOUNT 1 200 900 9020B HF 9000 MODEL 20 28 250 35 000 97082R Opt 003 UPGRADE DISCOUNT 1 000 750 9020B Opt 240 ADD L 256 KBYTES 3 025 1 520 97089A MULTI USER HP UX 7 565 5 000 9020C HF 9000 MODEL 20 43 890 50 000 97089A Opt 003 SINGLE USER TOM 2 000 1
16. Use Only PRINTERS HP 2685 MCI s choice for new electronic postal system Cathy Lyons IPG Hewlett Packard has been chosen as the print vendor to provide laser printing products for MCI s new electronic postal system MCI MAIL Announced in September 1983 MCI MAIL provides storage and forward message service with input from personal computers terminals and word processors Subscribers send messages through a packet switched network to a receiver s terminal If hard copy is required the message is sent to an HP 2685 laser print sta tion at any of 15 locations where the message is printed and then delivered by courier or mailed through the U S Postal Service Richard A Hackborn HP vice president and general man ager of the Information Products Group said HP s complete networking and printing capabilities were key factors in MCI s decision There are other computer and datacom munication vendors contributing services and products to MCI s electronic postal network HP was chosen based on our ability to communicate directly with other vendors equipment coupled with the sophisticated printing capabilities of the HP 2680 laser page printer The HP 2685 print station used in MCI MAIL consists of an HP 2680 laser page printer an HP 3000 Series 40 HP graphics software terminals and disc and tape storage With custom software from HP it links to other vendors computer equipment and software incorpo
17. ar on the 97050R BASIC LANGUAGE 2 020 1 250 Corporate Price List on that date available in your office 97050R Opt 001 UPGRADE DISCOUNT 800 500 Prices are US List unless otherwise noted Orders at old 97052A BASIC 3D GRAPHIC 3 025 1 200 prices will be honored at the factories for 30 days or 60 97052A Opt 001 UPGRADE DISCOUNT 1 200 480 days in the case of government quotes see exception III 97052M RTR 3D GRAPHICS 1 515 600 GSA after the effective date of an increase All quotations 97052M Opt 001 UPGRADE DISCOUNT 2800 240 either verbal or written shall be made at the new prices aes RTRaD GRAPHICS Das a 3 i g 97052R Opt 001 UPGRADE DISCOUNT 600 240 upon the effective date of the new price list The customer 97053A IMAGE DBM BASIC 3 025 1 200 should be notified that his order will be honored at the 97053A Opt 001 UPGRADE DISCOUNT 1 200 480 lower price if it is received within the 30 day grace period 97053M RTR IMAGE DBM 1 515 600 Price decreases are effective immediately and in house 97053M Opt 001 UPGRADE DISCOUNT 600 240 orders shipped 5 working days prior to the announced 97053R RTR IMAGE DBM BA 1 515 600 decrease date will be billed at the new lower price 97053R Opt 001 UPGRADE DISCOUNT 600 240 97080A MULTI USER HP UX 7 565 5 000 Current New 97080A Opt 003 UPGRADE CREDIT 2 000 1 500 Product No Description Price Price 97080A Opt 005 ADDITIONAL COPY 3 750 2 500 12092A Opt 001 FIRMWARE UPDATE 445 1 805 97081A FOR
18. ases of 98200A data cartridges stop at quantity 99 in the Computer Users Catalog What kind of special pricing can I get on an order for larger quantities cleaner solution What is the chemical composition of CSO magnetic head There is an easy way for you and your customers to get answers to questions like these All it takes is a phone call to one of CSO s sales support reps listed below CSO DIRECT ORDER CSO Fast Phones the easy direct way for customers to order supplies accessories media furniture and software Location United States California United Kingdom France Belgium Luxembourg Switzerland Canada West Germany The Netherlands South Africa Telephone Number 800 538 8787 408 738 4133 0734 792868 0734 792959 6 928 32 64 02 762 32 00 057 31 2254 or 31 2259 416 678 94 30 07031 142829 07031 223133 020 470639 802 5111 53 7954 28 4178 Region Sales Support Rep Direct Dial Phone TELNET or Eastern Canada Gussie Kunimoto Midwest Susan Sower Neely Debbie Litle Southern Theresa Streit COMPUTER NEWS 2 6 For HP Use Only 408 720 2337 408 720 2343 408 720 2327 408 720 2490 Also in this issue Anti glare filters go personal on the HP 86 New Series 9800 Exchange Library catalog 16 tA November 15 1983 o Price Changes Computer Groups price changes effective November 1 1983 These prices effective November 1 1983 appe
19. ate will allow the 7974A and other future tape and disc products to be fully supported as Cold Load devices on the Series 6X You will be notified as soon as this firmware update is available Also in this issue Y HP 7974A literature pack sent directly to field 23 November 15 1983 Business Computers HPPAY Early Success Program FINANCIALS HPFA Customer Profile 0000006 Leslie A Kriese FSO Name Business type Commodities Brokerage House Geographic location Midwest Size Major house with 140 branches Reasons for purchasing HPFA e Flexibility of data entry and retrieval e HP Report Facility s flexibility and ease of use e Local support Most cost effective solution Application of HPFA They have implemented HP General Ledger HP Accounts Payable and HP Report Facility Previous system Service bureau Implementation time 8 000 General Ledger accounts with over 180 000 entries were loaded in only 2 months Why the competition lost to HPFA Competition included an IBM system with IBM software an IBM system with third party software and Collier Jackson IBM lost due to its small account and cost center fields Additionally none of the competition could match HP Re port Facility s reporting capabilities Customer quote It was a painless efficient conversion which took only two months We re more than happy so far and I m sure it will continue The Controller Favori
20. ble pay periods These awards were presented to recognize those companies whose software products have grossed one million dollars or more in sales since their market introduction Dave Sloan Newspaper Systems Division Manager for Collier Jackson has also received the ICP Super Software Seller Award for having sold over one million dollars of software products in a single year 1982 In addition to being a Newspaper OEM C J is also an HP PLUS referenced software supplier on six of their packages CJ ADVANCED GENERAL LEDGER CJ PAYROLL CJ PERSONNEL CJ ACCOUNTS PAYABLE CJ ACCOUNTS RECEIVABLE and CJ ADVERTISING Collier Jackson is a company of 77 employees two thirds of whom are in programming and supporting roles for their more than 325 customers C J has field sales offices in New Jersey Kansas Florida and Texas and plans to open another office in Northern Califor nia in late 1983 COMPUTER NEWS 6 For HP Use Only For more information about Collier Jackson software in the Newspaper Industry or Financia Field call or write Dave Sloan Newspaper Laura Vaughan Financial Collier Jackson Inc 5406 N Hoover Blvd Tampa FL 33614 813 885 6621 or Cheryl Arnold HP Ft Lauderdale Also in this issue New HP Plus referenced CAD system available 15 ra November 15 1983 GENERAL New support program for HP personal computers Betsy Stolte CSD On November 1 the new Personal Software Assistance C
21. d a new group called Storage Systems Marketing SSM One of the functions of this group is to be the SEO contact for DMD SSM can assist the SEO on various issues such as perfor mance operational questions and help with problem sites SSM not only interfaces with the SEO but with DMD s Ser vice Engineering CEO contact DMD s labs and the sup port organizations and labs in HP s systems divisions There is one person associated with each of the systems divisions that support DMD s disc drives These people are Katie Kolstad ext 2162 HP 3000 Carol Hubecka ext 3500 HP 9000 Craig Fix ext 3165 HP 1000 Keith Braunwalder ext 2161 now working with a lab team on an application project will soon be working with Katie on HP 3000 support Kevin Magenis ext 2689 is the group s manager The Storage Systems Marketing Team will also be involved in other projects affecting the SEO such as determining the need for disc product user guides and application notes and managing alpha and beta sites for new disc products For more information on our group please feel free to give one of usa call We ll be looking forward to hearing from you Note Disc Memory Division s telephone number is 208 376 6000 This will change sometime in November 1983 The new number will be 208 323 6000 At that time you will be able to direct dial any number 208 323 extension or use TELNET 323 extension p COMPUTER NEWS For HP
22. enter PSAC in Santa Clara CA went into full operation for the US This launches an exciting new support program for Series 80 and Series 100 personal computer software and for selected application software on the Series 200 currently Context MBA VisiCalc and CP M 68K This new program will be supported in Europe and ICON by the Country User Centers Coinciding with the new program CSD has made several changes to its personal computer software support pro gram Series 80 and Series 100 Systems Information Service SIS software support products have been obsoleted product numbers 82900K 98090K 98091K 45530K and 45536K CSD has sent all US SIS customers a letter about the new Assistance Center and a coupon good through December 31 1983 for a free HP 12C 15C or 16C calcula tor Europe and ICON will be implementing similar pro grams shortly The Series 100 Software Notification Service SNS is now available through CSO as the Series 100 Communicator subscription P N 45530A US 45530B Canada and Mexico and 45530C Europe and ICON Customers may order a subscription either through their sales office or directly from CSO A similar Series 80 subscription will be available in early 1984 We will continue to offer all current Series 200 SIS SSS and SNS products Context MBA is a trademark of Context Management Inc VistCalc is a registered trademark of VistCorp CP M is a registered trademark of
23. es 100 Price reductions on the HP 120 and HP 125 Series 200 TECHNICAL COMPUTERS 1000s Announcing HP QDM ASSIST 9OO0Os HP 9000 Series 500 maintenance prices reduced HP s NMOS III VLSI circuits offer state of the art reliability National customer chooses HP 9020B for CAE New HP Plus referenced CAD system available Selling solutions with third party software New Series 9800 Exchange Library catalog 3 Micro floppy and Mini Winchesters on the HP 9845B C New HP Series 200 BASIC language products available November 15 1983 Computer Museum r IN This Issue BUSINESS COMPUTERS 18 22 23 38000 Series HP 3000 goes Arabic Recent IBM 4300 announcements Lower rental rate for re marketing 3000 products ADCC to ATP upgrade program now available CSY announces support of new HP 7974A 14 mag tape FiNaNcials HPFA Customer Profile 0000006 HPPAY Early Success Program HP Financial Accounting good news for CSRs Manufacturing HP divisions are implementing MPN applications Mass Storage 319 microfloppy questions We ve got more answers HP 7974A literature pack sent directly to the field HP 7970EN tape drive credit change DMD announces open line consulting for the SEO 24 Printers HP 2685 MCI s choice for new electronic postal system HP 2688 opens new doors in Europe 25 Terminals Refurbished 13222N cables available for sale SUPPOIT SUPPLIES 26 Customer Support
24. had a modest program for research and development HP engineers followed what they called engineering of opportunity This approach sought to match a market need with a technology that would produce an appropriate and commercially successful product Mr Hewlett provides glimpses into the growing organiza tion that continued to produce technological innovations through more than two decades leading to the formation in 1966 of the centralized Hewlett Packard Laboratories Among the articles are those on the first high speed fre quency counter the HP 35 Calculator that replaced the slide rule in engineers pockets the beginnings of com puter controlled instrumentation systems and many others The introduction comments on each article provid ing insights into the dynamics of innovation and showing how a need a technology and creative people come together ta produce a successful invention Cloth bound with dust cover Inventions of Opportunity Matching Technology with Market Needsis available exclusively from Hewlett Packard The HP part number is 92233B To get copies at cost send a HEART order to CSO 4 COMPUTER NEWS For HP Use Oniy The easiest way for your customers to order Inventions of Opportunity is to call HP s Computer Supplies Operation at one of the special telephone numbers listed here Telephone Number 800 538 8787 408 738 4133 0734 792868 0734 792959 Location United States California United Ki
25. hrough SEs SEs and PICS centers will receive the docu ment through the Worldwide FSD Series 200 SE Subscription Service X 3 for 314 disc 5 for 514 external disc 6 for 5 4 internal disc A COMPUTER NEWS For HP Use Only J o Business Computers S000 SERIES HP 3000 goes Arabic ole iS e rer oo Victor Canivell HPSE and Debbie Herrud BSE Arabic is now supported on the HP 3000 The Area South Organization which has responsibility for the Middle East is closely cooperating with the HP product divisions to have Arabic language support and localization for the computer products We have recently completed phase one of the project which includes support of the bilingual HP 2622A terminal Options G06 G07 a special bilingual serial matrix printer and the bilingual HP 2608S line printer Option S21 This supersedes previous bilingual periph erals the HP 2645R now obsolete and the HP 2611A Option H08 which had only limited Arabic support Support of Arabic presents several challenges One is the direction of text which is right to left The second challenge is the fact that the shapes of characters depend Product Option HP 2622A Terminal G06 Description matrix printer HP 2608S Printer 21 COMPUTER NEWS 8 For HP Use Only Arabic English bilingual 950 G07 Arabic bilingual with serial interface for a special bilingual serial Arabic character set on their location in the wo
26. ion 800 1600 is available Availability Greeley and CSY have worked closely during the last year so that support for this new tape drive on MPE systems will coincide with first shipments of the 7974A GLD is cur rently quoting ten week availability for the 7974A standard product and twelve week availability for the 800 cpi option Initial support for the 7974A will be on a site specific basis and will require installation of Q Delta I or Q Delta I anda special patch tape While it is an exception to our normal procedure this approach will protect our customers from delayed shipments and will allow immediate installation im Support Price and performance make the HP 7974A a very attrac tive solution for HP 3000 customers Therefore CSY has tested and will fully support two 7974A tape drives on each of the current HP 3000 systems the Series 39 40 42 44 48 and 64 68 The current maximum of four tape drives on the Series 39 40 and 42 and eight tape drives on the Series 44 48 64 and 68 will remain the same Also the combina tion of HP 7974A and HP 7976A tape drives must not exceed two on any system Configuration At introduction the 7974A may be configured as the Cold Load tape on the Series 39 and 4X systems It will not be supported on the Series 64 68 however as the only tape drive until approximately January 1984 CSY currently has a lab project underway to update the Series 64 68 DCU firm ware This upd
27. ity It provides examples of most of the products more important features set against the backdrop of a real life storyline This dummy system has been carefully designed so that only the tasks necessary to the demo can be performed The demo is being distributed by FSO in North America APO has sent a copy to all CACs Extra copies can be ordered from FSO C6 or APO B2 quoting part number 32304 60200 for the complete kit which consists of a workbook P N 32304 90300 and magnetic tape contain ing the demo and data P N 32304 11003 COMPUTER NEWS J For HP Use Only Business Computers The second tool DSRUTIL will be made available to you over the next couple of weeks and will be invaluable in helping you determine disc space requirements for HP Financial Accounting Inputs for the space requirements calculations are the required configuration and the parameters which describe the customer s volume of data Please do not order this easy to use software yet As soon as it is available a copy will automatically be sent to all CACs along with information about how to order extra copies The DSRUTIL will be made available in North America via FSO Make sure you don t miss out on these two important new tools MANUFACTURING HP divisions are implementing MPN applications Bob Greenfield SMC HP manufacturing divisions are implementing HP s MPN applications Today there are 16 divisions with MPN material
28. m 92207C HP 86 12 monitor 82913A 92207A HP 125 and HP 262X series 92207B HP 264X series All are priced at 110 each US list November 15 1983 Personal Computers SERIES TOO Price reductions on the HP 120 and HP 125 Pervez Qureshi POD With the introduction of the HP 150 many people have been wondering about pricing on the HP 120 125 personal computers Here is the first step Price Reduction Effective November 1 1983 prices on the HP 120 125 will be slashed P N Product Was Now 45600A HP 120 2775 1920 45500B HP 125B 2775 1920 45605A HP 120 9121D 3795 3190 VisiCalc Graphics amp Condor 20 1 And introducing 45505A HP 125 9121D 3190 WordStar MailMerge amp Condor 20 1 Combined with the normal discounts customers have a great opportunity to buy in volume quantities while sup plies for HP 120 125 last These units can be used as both terminals or personal computers The bundled systems are available for immediate delivery VisiCalc is a US registered trademark of VisiCorp Condor is a US trademark of Condor Computer Corporation WordStar is a US trademark of MicroPro International Corporation MailMerge is a US trademark of MicroPro International Corporation SERES ZO Also in this issue New HP Series 200 BASIC language products available he ca COMPUTER NEWS For HP Use Only i o Technical Computers OOOs Announcing HP QDM ASSIST Norma Se
29. making It s a 32 bit super number cruncher Do you know which one it is I m doing a linear regression on an HP 12C and my answers aren t correct What could be wrong Can you send information from an HP 9816 computer to an HP 150 This is the fourth number I ve been told to call in this company This call is designated high priority Not all questions are problems however Every day calls exceed the desired three to four minutes while a customer praises a product and relays that Hewlett Packard is a great company All parties pleasantly agree COMPUTER NEWS For HP Use Only 7 an Aaa ad A ke Aga Rs ttn te rc case inca Sa hie tc atlanta sion Personal Computers The close centralized arrangement with a team of strong technical backup engineers interspersed strategically among the group is designed to maximize efficiency and offer the greatest possible quality support to the customer When front line people receive technical questions beyond their scope the support team of engineers goes into action to help the customer solve the problem Although the 800 FOR HPPC support team will accept calls from anyone their primary mission is to provide quality customer support in the Field Sales tradition the customer and the customer s needs are always first A com puterized call management system set up in the immediate area monitors the quantity of calls and the timetiness of support
30. n Fab Shop Boeblingen General Systems Division Computer Systems Division Stanford Park Division Divisions Implementing Optoelectronics Division Stanford Park Division Santa Clara Division Lake Stevens Instrument Division HP Labs Colorado Springs Diviston Campinas Brazil Loveland Instrument Division Computer Systems Division Roseville Spokane Division Singapore Division Malaysia Division Grenoble Division Fort Collins Systems Division Engineering Systems Division Network Measurement Division New Jersey Division Roseville Board Repair Santa Clara Division Lake Stevens Instrument Division Boeblingen Desktop Computer Division vA November 15 1983 MASS STORAGE 312 microfloppy questions We ve got more answers Kathy Kimball GLD Here we go with Part 2 of the Most often asked questions about our 312 microfloppy Question The 3 size seems very small Can it hold enough data to be useful Answer At 270Kb of formatted capacity our microfloppy has the same capacity as our 5 4 double sided double density minifloppy Yes it is smaller but it offers the same capacity Q Is there potential for higher capacities on the 3 unit A Yes The current HP products employ only one side of the media Sony has announced a double sided version of this disc drive Also potential exists for higher density bit packing on each side Industry expectatio
31. nagement system Dan used HP resources and an HP Plus software supplier effectively and persistently to sell a complete solution This kind of strategy spells success New Series 9800 Exchange Library catalog Jennifer Mitchell CSO Spread the word the Series 9800 Exchange Library is a source of inexpensive useful applications software and utilities for HP 9845 users The September 1983 issue of the Series 9800 Exchange Library Catalog is now available from Computer Supplies Operation CSO It is packaged in a two volume set which includes e Technical Systems Software Solutions e Series 9800 Exchange Library Software The catalog set is priced at 25 US P N 5957 4315 It can be purchased by subscription for 80 US for four issues P N 5957 8403 Orders for library software should now be called into CSO over our direct order lines 800 538 8787 In California call 408 738 4133 Library submissions should be mailed to Hewlett Packard Attn Exchange Library Administration Computer Supplies Operation P O Box 60008 Sunnyvale CA 94086 6 COMPUTER NEWS For HP Use Only 3 Micro floppy and Mini Winchesters on the HP 9845B C Dawn R Mahowald GLD Now there s a solution for data interchange between HP 9845B C and Series 200 along with an inexpensive mass storage solution on the 9845B C All it takes is a special third party MSROM developed by Structured Software Systems in conjunction with Greeley Divi
32. ngdom France 6 928 32 64 Belgium Luxembourg 02 762 32 00 Switzerland 057 31 22 54 or 31 22 59 Canada 416 678 94 30 07031 142829 07031 223133 The Netherlands 020 470639 South Africa 802 5111 53 7954 28 4178 Of course customer orders may also be placed in the regu lar way through local HP sales offices West Germany The HP Rental Program ideal for start ups Liza Lopez SRO The HP Rental Program is Perfect for start up com panies says San Ramon SR Sheridan Forbes Sheridan recently pitched the program and closed a rental deal with CompuFund a California based financial service company This start up operation plans to use their HP 3000 S HIR rental to provide computerized mortgage listings to realtors in the San Francisco Bay Area Sheridan saw the Rental Program as the key to establishing a lasting business relationship with the fast growing Com puFund operation It s a wonderful opportunity for HP and we couldn t have closed the deal without the Rental Program says Sheridan There was heavy competition from brokers but the Rental Program s Purchase Option Credits Upgrade Credits and flexible month to month ren tal plan outsold the competition Sheridan found the Rental Program easy to pitch and easy for CompuFund to under stand Her sales cycle took only two short weeks The Rental Program could be just what you need to close that deal with your start up prospect For more information on
33. ngstock AMD There are three modules of HP QDM ASSIST Customer Application Analysis Implementation Team Training and Project Implementation Assistance that provide the framework and specialized resources required to help your customer in the successful implementation and operation of Quality Decision Management 1000 These services when combined with the contractual support and the software give the customer a solution for increased productivity The HP ASSIST program is based on the philosophy that implementing an application system represents a signifi cant project on the part of the customer Success depends on establishing a clear set of objectives developing a realistic plan for achieving them then marshaling the required resources and project management talent to carry out the plan The HP QDM ASSIST consulting and training services represent Hewlett Packard s commitment to help maximize your customer s success with QDM 1000 These services augment the customer experience and expertise but do not replace it The HP ASSIST services are delivered by an experienced CSR who has background and training in manufacturing and statistics 2 COMPUTER NEWS For HP Use Only Below you will find an outline of the three HP ASSIST modules and a brief description of each module Module Customer Application Analysis CAA Implementation Team Training ITT Project Implementation Assistance PIA Description Ap
34. ns are for the microfloppy to reach 1 2Mb formatted capac ty within a year Q With all this capacity on such a small disc has the error rate been a problem due to the high densities involved A No the error rate has not been a problem In fact our experience in the past nine months has shown us that the microfloppy system is more reliable than the 514 system This reliability is reflected in an audit test we are running in our production area Q There are four different standards being proposed for the microfloppy by the ANSI X3B8 Technical Subcommittee Is one proposal emerging as the leader A The 3 format is leading in the marketplace Far more 3 units have been shipped to customers than the other sub four inch formats Most of the 3 drives have been used in products from HP In addition some 23 computer computer peripheral and media manufacturers endorsed the 34 format This group which includes Verbatim Shugart Apple and Atari is known as the Microfloppy Industry Committee November 15 1983 o Networks Perioherals HP 7974A literature pack sent directly to the field Sandy Hansen GLD By now you should all have your copies of the new sales training manual flyers and data sheets announcing our new 1600 800 cpi 4 tape drive the HP 7974A Greeley Division sent the envelopes directly to SRs You will notice that these publications do not have publication numbers on the back These are strictly in
35. p Europe AMD Applications Marketing Division BGD Boeblingen General Systems Division FSO Financial Systems Operation GCO Guadalajara Computer Operation RO Information Resources Operation MPD Manufacturing Productivity Division OPD Office Productivity Division SRO Systems Re Marketing Operation INFORMATION PRODUCTS GROUP PG Information Products Group BO Boise Division CNO Colorado Networks Operation CPB Computer Peripherals Bristol DMD Disc Memory Division GLD Greeley Division GND _ Grenoble Networks Division ND Information Networks Division RND Roseville Networks Division INSTRUMENT GROUP COL Colorado Springs Division LID Loveland Instrument Division NJD New Jersey Division LSD Logic Systems Division SDD San Diego Division November 15 1983 MARK 4 7 12 13 ETING General Hewlett Packard Journal book now available The HP Rental Program ideal for start ups November pricing for used lease equipment Third Party Urgent December 1 deadline for third party data kits HP OFM receives ICP award PERSONAL COMPUTERS General New support program for HP personal computers 800 FOR HPPC Telemarketing Dealer Cooperative Support for HP PCs in Europe HP 91114A tablet utilities for HP 86 87 and Series 200 now available HP 75 HP 75C helps test telecommunications equipment Series 80 Anti glare filters go personal on the HP 86 Seri
36. plication Fit Analysis Written summary of defined requirements Prepare project team for implementation Set realistic goals Define milestones P N Price 92130 2 100 61A 92130 4 300 63A Advice and guidance in 92130 10 500 developing a project plan System configuration Consultation on methods and procedures Assistance in 65A A product only 92130J 7 900 65A Q product only identifying variance from plan and alternatives for corrective action Assistance in developing user training e Post implementation review The logical orderly framework of HP QDM ASSIST will often shorten the implementation process and maximize the customer s success It will result in a higher level of customer satisfaction and a higher probability of future successful operation Most importantly for you the process helps target the right prospects earlier in the sales cycle and ensures a Successful fit thus weeding out potential prob lem accounts The HP QDM ASSIST services maximize the likelihood of our customer s independent success strengthening HP s competitive position in offering solutions November 15 1983 9OOO0s HP 9000 Series 500 maintenance prices reduced Dick Anderson FSD ALN When was the last time you heard of a price reduction for maintenance of a product The trend today is definitely up and customers are concerned Now you have the oppo
37. product HP s NMOS III VLSI circuits offer state of the art reliability Rick Greer FSD It is no accident that Hewlett Packard proprietary NMOS III Very Large Scale Integration VLSI circuits exhibit state of the art reliability Careful attention to well documented circuit design standards innovative design techniques work centers statistical quality control methods and reliability improvement programs are all fac tors in this success The contribution of each of these fac tors is discussed below Circuit design standards Strict adherence to well documented proven circuit design standards was used in the development and ongoing refine ment of the NMOS III VLSI chips No changes to the stan dards are permitted without thorough engineering review of statistically controlled experiments verifying that such changes will have only positive effects on circuit design Innovative design techniques NMOS III reliability benefits from innovative circuit design and use of materials Four major traditional NMOS failure modes were designed out of the NMOS ITI technology These are e Threshold voltage shifts caused by ion contamination which result in NMOS device instability NMOS III over came this problem through the combination of very pure raw materials and Gettering techniques which centrol ion impurities Electro migration of aluminum metal ions NMOS III overcame this problem by using a refractory metal tungsten with
38. program In lit tle more than a year NMOS III chip failure rates have been reduced 85 In fact it now appears that the highest cause of failures in HP s NMOS III products may be problems with board edge connectors and not NMOS III components As a result products based on NMOS III such as the HP 9000 Series 500 benefit in improved reliability in two ways e NMOS III circuit reliability means that the circuit assem blies do not fail very often and e NMOS III circuit density up to 720 000 transistors on a single chip means that fewer assemblies are needed ina computer for a given level of functionality And using fewer assemblies in a product increases its reliability National customer chooses HP 9020B for CAE Al Sperry BDG At the Wilsonville Oregon HP sales office SE Ed Mitchell EON and SR Chuck Wain have something to smile about these days This year to date 67 HP 9020Bs running HP UX have been ordered for CAE applications by a national customer The customer decided about four years ago to standardize on desktop graphics Prospective vendors including HP were given a request for procurement including tight specifications for the system to be supplied as well as 22 different test problems to solve There was a challenge to meet the system specifications because it included RJE capability and a large digitizer of a type HP does not offer Ed went to work and modified the Series 500 terminal emulator to run with
39. r tunity to reassure buyers of HP 9000 Series 500 products that not only are their systems maintainable but the asso ciated costs which were already competitive have now become even more reasonable As an example the Systems Monthly Maintenance Charge SMMC for the HP 9020A has been decreased 35 The SMMC for an HP 9040A has been decreased 50 The former prices had offered a competitive maintenance solu tion but now as a result of the proven reliability of NMOS III you can offer your customers the same coverage for a dramatically lower price These factors offer you the edge for closing sales to customers who ask questions about cost of ownership and reliability Although average cost figures and reliability numbers can be questioned in this case we really put our money where our mouth is You can quote a dollar figure for guaranteed system maintenance As you know although these products are reliable the cost of repair is still quite high This also can be a positive factor to sell maintenance agreements because the easily budgeted monthly amount is much preferable to an un planned service bill that could amount to many months of coverage November 15 1983 Technical Computers Please discuss the advantages of these services and their exciting new prices with all your Series 500 customers With our competitive prices and proven services you have a great opportunity to sell a maintenance agreement with every
40. rated into the network The HP 2685 can print any combination of text letterhead logos and signatures Graphics information is input by a digita camera scanner and graphics software designed by HP for this application Once the letterhead and signature have been registered and input the subscriber can send electronic messages which may be printed at any of the 15 US locations MCI MAIL is a US registered trademark of MCI November 15 1983 HP 2688 opens new doors in Europe Angela Ramsay BDG The first order has been booked for the HP 2688 desktop laser printer in Europe and the printer shows every sign of being a big hit When congratulated on the sale John Mooney SR at the Winnersh office in the UK replied It sold itself really John made the sale to the Corporate Finance department at The Plessey Company plc a UK major account The depart ment became interested in using a laser printer for their regular reports after they printed out four trial pages of their monthly main board brochure on an HP 2680 in one of the manufacturing businesses of the company They were able to save one and a half work days over their manual system for the trial pages and were highly imoressed with the quality of the output However they did not feel they could justify the full blown product for their department alone The HP 2688 desktop laser printer with graphics capability provided the answer and the department rushed in their o
41. rd i e beginning middle end or standalone Hewlett Packard s solution uses contextual analysts an algorithm that chooses the right shape for each character to solve this second challenge Such an algorithm also takes into account the fact that Arabic is a calligraphic script in which most letters are joined to each other Con textual analysis is not yet widely supported by other com puter vendors IBM doesn t have it yet The sophisticated contextual analysis supports 120 Arabic shapes on the HP 2622A and a special bilingual serial matrix printer and 98 shapes on the HP 2608S line printer As a reference Arabic typewriters have about 70 Arabic shapes and a telex machine has only 52 The HP Arabic solution on the HP 3000 and bilingual peripherals support the new ASMO standard 449 October 1982 Arabic character set CODAR U FD Most FOS subsystems operate with the Arabic character set An 8 bit Arabic character set has been defined which incorporates CODAR U FD For information on specific software support considerations please contact Victor Canivell HPSE COMSYS 1305 Ordering information is as follows Price Notes All other options apply including 1 350 the thermal printer Option 050 which prints Arabic Options G06 and G07 are con sidered specials and are orderable from Grenoble An HP 2622A Option G06 data sheet is available with P N 5953 0988 63 EN 400 All other options apply
42. rder to become the first HP 2688 customer in Europe They plan to use the printer for all weekly monthly and quarterly financial management reports to the group s main board of directors in addition to annual budget brochures and statutory accounts data Notwithstanding John s modesty congratulations to him for setting the ball in motion in Europe HP s new family of desktop laser printers opens doors for departrnental and small company sales Make sure your customers know about it November 15 1983 Networks Perioherals TERMINALS Refurbished 13222N cables available for sale Rhonda Livingston SRO For North America Only The 13222N US Modem Cable used to connect HP 262X terminals to HP 1000 2000 and 3000 systems are now available through the Used Lease Equipment Program for the low cost of 60 each These cables are a limited quantity item and must be reserved before making a quote ra COMPUTER NEWS For HP Use Only ws o Support Suoplies CUSTOMER SUPPORT Also in this issue 800 FOR HPPC Telemarketing Announcing HP QDM ASSIST New Series 9800 Exchange Library Catalog Dealer Cooperative Support for HP PCs in Europe 7 12 16 8 New support program for HP personal computers 7 COMPUTER SUPPLIES We can answer those tough computer supplies questions Linda Ness CSO e What is industry standard for flagged tracks on HP 12940A discs Discounts on quantity purch
43. s and production management products imple mented and 21 divisions in the process of implementation see table This is a very strong endorsement of HP Materials Management 3000 and HP Production Manage ment 3000 by HP s manufacturing community You can tell your customers that MM 3000 PM 3000 are so good that HP manufacturing divisions are selecting them when they shop for manufacturing operation planning and con trol systems Our non HP customers are also heavily endorsing MM and PM Since MM 3000 was introduced in late 1980 we have sold over 750 copies of MM and PM worldwide This makes us the second largest supplier of materials and shop floor planning and control software for manufacturers only IBM has sold more If you want to use one of these facilities as a reference please call your manufacturing application sales center con tact to make the arrangements COMPUTER NEWS For HP Use Only Ze HP Materials Management 3000 HP Production Management 3000 Divisions Implemented Fort Collins Systems Division New Jersev Division Systems Remarketing Division Boeblingen General Systems Division Puerto Rieo Division Corporate Tax Licenses amp Customs Bristol Computer Peripherals Computer Support Division Roseville Computer Support Divison Software Distribution Center Guadalajara Division Roseville Terminals Division Fort Collins Systems Technology Operation Data Systems Divisio
44. sion and a low cost high performance flexible or Winchester disc drive from Greeley Divison Frank Key president of Structured Software Systems Inc SSS has just announced a mass storage ROM for the 9845B C The mass storage ROM available for 600 US can be used independently or in conjunction with the Hewlett Packard 9845 mass storage ROM It will allow the 9845B C to support the HP 9121D S 3 micro floppy disc drives HP 82901 2M 514 flexible disc drives and HP 913XX 5 10 or 15Mb Winchester disc drives Also if your customers need to exchange serial data be tween the 9845 and the Series 200 all they will need is the N MSROM and the SSS LIF Utilities Software to translate the data from one system to the other For more information on how to order this ROM and the software contact Frank Key Structured Software Systems Inc Box 1072 Irick Road Mt Holly NJ 08060 Telephone Number 609 267 1616 November 15 1983 Technical Computers New HP Series 200 BASIC language products available Kathy Miner FSD Three new products are available for HP Series 200 BASIC users e Binary program to support HP 9133XV and 9134XV 15Mb Winchester drives A binary program to support the new HP 9133XV and 9134XV 15Mb Winchester drives is available for BASIC Extensions 2 1 users Note The binary works only with BASIC Extensions 2 1 not with Extensions 2 0 Here s how your customers can get the binary
45. t the possibility of making a typing mistake was relatively great given the length of many of the programs thus increasing your sense of caution making an already time consuming and repetitive task even more so But this time because you have the HP 75C along with an acoustic coupler and an HP IL HP IB Converter you are able to run your diagnostic tests rapidly and accurately COMPUTER NEWS O For HP Use Only Using the HP 75C engineers working at remote sites can communicate over the telephone lines directly with an HP 1000 located back in the United States Drawing on the diagnostic test programs contained in the HP 1000 library the engineers are able to down load the appropriate pro gram directly from the HP 1000 to the HP 75C Once in the main memory of the HP 75C the engineer is then able to program the test equipment by transmitting the necessary instructions directly into the equipment via the HP IB interface Hence the requirement for an HP IL HP IB Converter As a result engineers are able to program their test equipment in a matter of a few minutes with confi dence that they haven t made a typing error And once the test equipment has completed the diagnostic procedures the engineers continue to use the HP 75C s data communications link with the HP 1000 This time though the information flows in the opposite direction as the test results are transmitted back to the HP 1000 where they can be compared to pre
46. te computer vendor Hewlett Packard HP SR Curt Hamblin HP CSR Paul Zander For additional information on this customer please contact Leslie Kriese at FSO 408 263 7500 ext 5048 November 15 1983 Martha Linenburger FSO HPPAY a bundled product of payroll software and HP ASSIST implementation for the HP 3000 is now ready to introduce You have told us that sales success for software applications is based in large part on availability of reference sites We hear you A network of reference sites for HPPAY is now being es tablished Our HPPAY introduction goal is one reference site per Sales Area prior to formal public announcement of product availability The HPPAY Early Success Program is being managed by the Area Application Center Managers If you have an excellent reference candidate for the Early Success Pro gram contact your local Application Center Manager HP Financial Accounting good news for CSRs Angela Ramsay APO Customer Support Representatives will be pleased to hear of two new tools from Boeblingen to help close deals for HP Financial Accounting The first is a Special Purpose Demo produced at request from the field This demo can be installed by a non techni cal person at your customer site assuming the system is properly configured in less than one hour and includes script and instructions for four online demos HP General Ledger HP Accounts Payable HP Accounts Receivable and HP Report Facil
47. ter is closely coupled to a specific NMOS III process stage Work centers complement NMOS III yield improvement and reliability improvement programs Statistical quality control Statistical quality control is used extensively in the NMOS III process and design Techniques include control charts for alloperations and statistically designed experiments These results and analvses are fed back to circuit designers refiners in a tightly coupled closed loop New processes are verified through Statistical quality control techniques so as to have positive benefit before integration with existing processes Reliability improvement program An HP lab team has the task of refining NMOS III reliability This team accelerates the failure mechanisms of certain chips by subjecting them to environmental and operating extremes such as high temperature or over voltage The team performs post mortem autopsies on all available failed NMOS III chips regardless of whether the chips failed due to experimentation or field conditions Some of the Reliability Improvement Program successes are e Refining CPU circuit design to reduce its power dissipa tion from eight watts to five watts e Alpha particle hardening on circuit assemblies e Improving NMOS III tolerance to electrostatic discharge ESD 4 COMPUTER NEWS For HP Use Only Summary HP s commitment to quality and reliability has realized direct results and benefits in the NMOS III
48. terim pieces because we are in the process of updating our tape family publications new family brochures and data sheets will be available in Janu ary If you need additional literature send a TWX to Sandy Hansen in Greeley COMSYS 5800 and we will send some out to you Let us know how you like the pieces what you found useful what you would like to see included We want to help you sell tape drives HP 7970EN tape drive credit change Diane Leeds SRO All things must change including upgrade credits The HP 7970EN credit was first introduced in November 1981 and the dollar amount has remained constant ever since However market values have declined and it is therefore necessary to decrease this upgrade credit accordingly The 7970EN credit will be reduced in January 1984 The net reduction of the credit will be approximately 1 000 However after this reduction your customers can expect to receive a total credit value of nearly 2 000 for the return of a 7970E tape drive Please advise your upgrade customers of this coming reduc tion in credit so both you and they can plan accordingly Also in this issue CSY announces support of new HP 7974A 12 mag tape 20 COMPUTER NEWS For HP Use Only 23 ae ee Te re I R a ee eT eC i ie Sete ne ae Oe een neon Te Networks Perionerals DMD announces open line consulting for the SEO Katie Kolstad DMD Disc Memory Division s Marketing Department has recently create
49. the Rental Program contact SRO Sales Development at 408 738 8858 AN November 15 1983 November pricing for used lease equipment Rhonda Livingston SRO For North America Only Here s the latest price list for used lease equipment Quan tities are limited so call for a product reservation today Rhonda Livingston 408 720 2482 or TELNET 720 2482 November pricing for used lease equipment SRO SRO Product Price Product Price 2382A 1 360 7245A 2 700 2601A 3 150 7245B 3 120 2608A 8 000 75804A 13 500 2621A 950 82901M 1 480 2621B 1 070 82905A 575 2621P 1 395 82905B 625 2622A 1 725 9815A 1 160 2623A 2 490 9815S 1 460 2624A 1 750 9825A 3 550 2624B 2 550 9825B 6 900 2626A 3 000 9825S 4 750 2626W 3 950 9825T 7 300 2631A 1 800 9826A 7 600T 2631B 3 000 9835A 6 000 2631G 3 750 9835B 5 350 2635A 2 500 9836A 10 000 2635B 3 000 9845B 7 500 2640B 1 100 9845C 19 500 2641A 3 200 9872B 3 500 2645A 2 250 9872C 4 500 2647A 6 000 9872S 4 800 2648A 4 950 9872T 6 250 2671G 1 200 9876A 4 200 45500A 1 325 9885M 2 000 45500B 1 630 9895A 3 800 7221B 3 500 13222N 60 7221C 4 500 7221S 5 000 7221T 6 250 7225A 1 000 7225B 1 150 Terminal Options 050 725 007 600 November 15 1983 Marketing Used lease equipment varies in age and condition and is not refurbished Some products may have cosmetic flaws All equipment is in working condition These are limited quantity products Addition Price Change since October 1 1
50. two ADCCs any combination of mains and extenders can be returned for credit against the list price of an ATP Direct Connect Port Controller This upgrade program can help you sell more ATPs and additional terminals Any S 44 or S 48 customer is a poten tial user of this upgrade program Ordering information A maximum of two ADCCs and cables may be returned against the purchase of one ATP Direct Port Controller Both ADCC mains and extenders are eligible in any com bination No system upgrade is necessary to participate in this program Price P N Description US List 30145A DSN ATP Direct Connect 6 530 Port Controller 30018AN DSN ADCC Return Credit 850 30019AN DSN ADCC Return Credit 850 Net List Price 4 830 ADCC cables must be returned with each ADCC returned for credit This upgrade is available today in the US ICON and Europe If you have any questions about this upgrade check with Systems Re Marketing Sales Development at 408 738 8858 a COMPUTER NEWS O For HP Use Only E CSY announces support of new HP 7974A 12 mag tape Kathryn Hoshor CSY On November 1 Greeley announced the HP 7974A an exciting new low cost 2 magnetic tape drive This prod uct combines start stop and streaming modes in one drive The standard 7974A is formatted with 1600 PE charac ters per inch In addition for those occasional customers who require 800 NRZI cpi for compatibility or special applications a dual density vers
51. uck and Jack for a well strategized and executed sale New HP Plus referenced CAD system available Al Corbett FSD The DGS 2000 CAD package is a new HP Plus referenced product that comes from Data Automation San Diego California This package which is available for the Series 200 and the HP 9020 products offers versatile CAD solu tions at an attractive price For example the complete system with an HP 9816S costs less than 13 000 US Model Product Price US list HP 9816S Computer 5 550 HP 9121D Disc 1 270 HP 9111A Tablet 2 275 HP 7475A Plotter 1 895 DGS 2000 Software 1 995 Total 12 985 November 15 1983 Technical Computers Adding an HP 7580 D size plotter a graphics tablet and DGS 2000 to an existing system results in an incremental sale of about 20 000 US or a complete HP 9020 based system sells for about 40 000 US depending on hardware and other options Data Automation is willing to customize the package Also two options are available Option 001 is a software maintenance update service and toll free hotline for 400 US per year and Option 002 is a source code documenta tion manual for 155 US Users of the DGS 2000 package including two universities give the menu operated system high marks saying it is very friendly and easy to use and that the user does not need the documentation For more information contact Data Automation 10731 Treena Street Suite 106 San Diego CA 92131 Phone 619
52. vidual programs you can e make simple drawings on the CRT e move rotate and rescale drawings e store modify and retrieve drawings e create custom menus e copy the drawings or menus on a plotter or printer The user s manual provides data structures to enable you to modify these programs In addition to basic tools the utilities package provides subroutines programmers can use to develop customized menu based application software The following table outlines the hardware requirements for the Utilities package Series 200 Computers Series 80 Computers HP 87B amp Mode 16 Model 26 Mode 36 HP 86A 87A XM Operat BASIC 2 0 standard ing System ml Memory 256Kb 128k available memory Require after BASIC operating ments system is loaded _ Interface HP IB HP IB HP IB I standard in all models HP standard ae i 82937A i Mass HP disc standard HP disc drive Storage drive 3 or 541 3 4 or 54 Graphics HP 9111A Graphics Tablet HP 9111A Tablet Graphics Tablet HP IB HP 7470A 7475A 7580A B HP 7470A 7475A Plotter 7585A B 9872C T 7580A B 7585A B optional 9872C T but highly recommended Printer Any HP 1B graphics printer Any HP IB graphics optional except HP 9876 printer but recom except HP 9876 mended A plotter ROM P N 00087 15002 and ROM drawer P N 82936A are required to use plotters with the HP 86 or HP 87
53. vious test results and a real time analysis can be conducted making it possible to identify immediate problems In the past test engineers would often have to wait several days before the test results could be verified and problems corrected According to the field engineer Peter Dragunas this application of the HP 75C has saved his customer both time and money by dramatically shortening the amount of time required to initiate the tests and insuring that the diag nostic programs are input accurately And why was the HP 75C selected Because as Peter recalls it suited the customer s needs for a very portable powerful data acquisition control device that had the ability to communicate with both the HP 1000 and the diagnostic test equipment and the customer realized very quickly that the HP 75C was the product that could do the job November 15 1983 SERIES 8O Anti glare filters go personal on the HP 86 Meg Weaver CSO CSO has expanded its line of anti glare filters to include one for the popular 12 inch monitor of the HP 86 This filter is constructed of the same high quality optically coated glass as those already offered for the HP 262X and HP 264X terminals The frame is sturdy plastic and is attached to the units with easily applied Velcro strips We think you and your customers will be impressed with the increased contrast and comfortable viewing these filters afford P N Syste
54. will not have real per formance data on the new IBM systems for some time but neither will they We do however know exactly what all our 3000s can do We have extensive performance guidelines on our products Sell these facts and information that can be documented today Challenge IBM s claims about their new systems We will aggressively support benchmarking efforts against these 43XX systems and we can win If your prospect wants predictable positive results he wants HP Let s help him see the light For additional information on the new IBM products or how to win against them call 408 725 8111 Steve Schield ext 4998 COMPUTER NEWS For HP Use Only 9 Business Computers Lower rental rate for re marketed 3000 products Hal Eubanks SRO Customers placing rental orders on SRO may be eligible for reduced rental rates For example customers that currently have HP hardware and or software may qualify for Right to Copy rates on their software and or Additional Site Sup port rates on their hardware when placing their rental order with you Consider this attractive feature when presenting the features and options of the Rental Program to your customers Contact SRO Sales Development 408 738 8858 for additional information ADCC to ATP upgrade program now available Jeff Young SRO Now for your HP 3000 S 44 and S 48 customers an excit ing way to save when purchasing ATPs As of November 1 1983 up to
55. with the training parts and technical information required to ser vice selected products Major features of the program are as follows e Free product maintenance training for one dealer techni cian to be given at the country FRC office e Free Hardware Subscription Service to be distributed from SDC Grenoble e Discount of 25 on eligible parts that is initial kits and CN ongoing parts requirements e Warranty reimbursements e Recommendations on inventory stocking e HP backup support from the FRC office DCS is currently available on the HP 85A 86A B 82905A B 7470A 9816A S HP 82901 and 9121 families 9130A and the HP 120 To qualify for the program dealers should be prepared to invest between 600 and 3000 per product in parts kits To help introduce the program in your country and qualify dealers the Country CE Managers have already received the Operational Support Plan put together by the European Project Team for Dealer Cooperative Support If you have any questions please feel free to contact us at CSE Marketing Grenoble November 15 1983 HP 9111A tablet utilities for HP 86 87 and Series 200 now available Dave Kaverman SDD The HP 9111A Utilities for the HP 86 87 and the Series 200 Models 16 26 and 36 are now available from the Series 80 and Series 200 Exchange Libraries for con tributed software This software provides a set of basic tools similar to the HP 9845 utilities Using the indi
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