Home

(PAM) User Manual - Promise Technology, Inc.

1. Router amp Firewall A networked PC Network File Server Monitoring Utility Message Server D O O 3 o D gt lt gt Z Sale PC PC FastTrak TX4000 FastTrak S150 TX4 FastTrak S150 TX2plus Message Agent Internal RAID array Message Agent Message Agent Figure 1 1 LAN and Internet connections In the example on the facing page there are three PCs with FastTrak cards connected to the company s LAN The PAM Message Agent runs on each of the PCs with a FastTrak card The PAM Message Server runs on the company s file server The PAM Monitoring Utility runs on networked PCs and also on remote PCs connecting to the company network through the Internet With this arrangement you can monitor RAID condition and activity from offsite such as a hotel room or home office Promise Array Management A networked PC A networked PC Monitoring Utility Monitoring Utility Message Server D O O 3 o 9 2 lt Ex 2 Z We PC PC PC FastTrak S150 TX2plus FastTrak TX4000 FastTrak S150 TX4 Message Agent Internal RAID array Message Agent
2. Add a User to an Email Receiver List Add a User to the Current Recipients List Add or Delete New Users Add or Remove Events to or from Email Alert Notification Array Administration 88 Topics Found All words Begin Auto Pause Display Cancel Figure 4 12 Online Help panels L to R Contents Index Find The table of keyboard shortcuts lists effort saving ways to perform certain functions 41 Promise Array Management Keyboard Help Meaning Start Stop Aute Demo Demo Next Demo Prev Refresh object 5hifts F10 Property Meru Ctrl Tab Tab to Next Dialog Ctrl Arrow Keys Scroll Property View PgUp PaDiown Scroll Property View Figure 4 13 Keyboard shortcuts The Auto Demo display provides a level by level display of each screen in the PAM interface There are keyboard shortcuts for controlling the Auto Demo The about page provides information about the PAM software This information may be of use should you find the need to contact Promise Technical Support 42 Chapter 4 User Interface Toolbar The Toolbar is a series of buttons that are shortcuts to performing specific tasks You will never see all buttons active as in the example below amp E GSEOEZEOSrrum Figure 4 14 The Toolbar They become active when you click on specific system components in Tree View Only the tool buttons pertaining to that component are active Most of these functions requ
3. Chapter 2 Installation To install Promise Array Management PAM is an uncomplicated procedure once you understand your systems and how you want to use PAM The purpose of this Chapter is to help you plan and carry out your installation of PAM By way of review PAM consists of three components Monitoring Utility e Message Server e Message Agent These were described in the previous chapter Before proceeding with the installation you must know which component goes where If you plan to run PAM over a network you must know the IP addresses of each computer on the network that will be involved in your RAID monitoring and management activity Installation Locations In the table below possible locations for each of the three PAM components Monitoring Message Message _ Ag L Internet connected PC connected Internet connected PC RAID PC i i 5 Table 2 1 Acceptable PAM Component Installation Locations Monitoring Utility The Monitoring Utility installs on any computer you will use to monitor and manage the RAIDs If your RAID runs without a network connection install it on the RAID PC with the rest of the PAM components If your RAIDs are networked you can install the Monitoring Utility on any computer connected to the network Promise Array Management lf your company has networked RAIDs and Internet access you may choose to install the Monitoring Utility on a laptop or home ba
4. 2 Click on the Enable NT system event log if it is not already checked 3 If you want Anti SPAM Protection to block repeated error and event messages within a set period of time click on this option and set an hour interval E Mail Server V Email alert on error SMTP server 192 158 1 34 Change SMTP server name or IP For example smtp mydomain com or 123 45 67 89 Authentication Login Plain Method Username Arraywatch Password T E Figure 3 13 Email Server portion of Information View 4 Click on the Email alert on error box if it is not already checked In the SMTP server field type in the SMTP address for your mail server 6 Select among Authentication Methods P e Cram MD5 e Authenticated Login e Plain Login e None 29 Promise Array Management 7 f you choose an Authentication Method enter a Username and Password in the fields provided 8 Click the Change button to update your configuration E Mail Sender and Recipients Email ID of Alert Sender RAID PL ddom promise com Change Input the email ID recipient Far this machine which is name lt replyemaill gt or name email For example Administrator s admin mydomain com Alert Recipients Email Address List pa Input the email address like nametemal ar name lt email For example Joe Recipient lt myenalimyisp cor Figure 3 14 Email Sender and Recipients 9 Scroll down to the Email Sender
5. Phone Technical Support If you wish to write us for support http www promise com tech documents drivers utilities etc support promise com 408 228 6401 Attention Technical Support 408 228 6402 7 30 5 00pm M F Pacific Standard Time Promise Technology Inc Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA support promise nl 31 0 40 256 9463 Attention Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time Promise Technology Europe B V Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands 83 Promise Array Management Pacific Rim Sales Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support China Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support support promise com tw 886 3 578 2390 Attention Technical Support 886 3 578 2395 Ext 8870 9 00 6 00pm Taiwan Time Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C support china promise com 86 0 10 687 23940 Attention Technical Support 86 0 10 687 23941 9 00 6 00pm China Time Promise Technology China Attn Technical Support Room 3217 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 84
6. ooccccoccnccocnccncnccncncnncnnnnnos 35 Sl cem x ai Le p 36 Mi T T UT 37 JPN MM C 38 PUuUlCOWN MENUS iaa M ER lha 38 MAA D nn didi S 38 VIE sep ss ne MS DA pin DA LUE as LA er as 39 COmMent asocio aa J S 39 Preto 53 915529 ss n 40 ELGA aal katu a lalla LM ee cer ouo rete 41 TOODA mec rU 43 FOPUPp MENUS sievu aatal lid 45 Wy COMSOIC ICON aeta dei ss 45 Remote AGEN ICO usina dirt da 45 LOCA GE NU CO1 is alea a t 46 DEVICE NEON pr n ll cns 46 Controller ICO id a AM Mat 46 o N este A een eaten T aia eee en oe VR 46 DISK ICO EN D m T 47 Anay ICON ebajs decade aod bedeuten tcu adeno 47 US ICON sos seco eect d a 47 NUS Ol NC OM EE T Tx t 47 Promise Array Management Chapter 5 RAID Monitoring and Maintenance with PAM ccccsseeseeeseeeeeeeeees 49 Remote Message Server Log in 0nninrnnnnenennnenennnnenennnnnennnnn ennem 49 Remote Message Server araa 50 Create a New Remote Message Server 00ninnnnnnenennnnnnen nene 50 Delete a Remote Message Server 1 0ennnenvennnenennnnanennnnneenna 52 Disconnect a Remote Message Server Logout of RAID Server 53 Reconnect a Remote Message Server cccccseeeeeceeeeeseeeeeeseeseeaeeeeesaees 53 Remote Message Server Address Change ooccccccoccnccnnccncnncnnonononcnnanononnons 54 l ooal Agent EOG IT us ceo Uu boo orae d nd 55 Manage USES TECH 57 Create a
7. Click on a drive icon to select it Hold down the Shift or Ctrl key for multiple selections Click Next to continue The Select RAID mode dialog box appears Select RAID mode KAIDOISTAI RAIDI MIA FRAIDO 1 5 Select the RAID mode from the above list Cancel Help Figure 5 20 Select RAID mode dialog box 5 Click on an array icon to select it Only the arrays that can be created from your selection of disk drives will display 6 Click Next to continue The Finish Conversion dialog box appears Finish Conversion You will create the following array Array name First vray l Block size E4 zi To confirm that you want to do so please press FINISH button if you want to select another disk ar RAID mode please press BACK if vau change pour mind please press CANCEL Cancel Help Figure 5 21 The Finish Creation dialog box 69 Promise Array Management 7 Type in an Array name and select a Stripe Block Size from the dropdown menu The default Block size is 64KB Note that some RAID levels do not offer a choice of Block sizes Click Finish to continue The following message appears reminding you to reboot your PC in order to access your new Array Figure 5 22 Array Created and Reboot messages st rr y A new array icon appears in the Tree View right A EB Fir At this point the new array is ready to be partitioned and formatted In Windows 70
8. Message Agent Figure 1 2 Company LAN without a File Server In the above example there are three PCs with FastTrak cards connected to the company s LAN the same as before But this network has no file server so the PAM Message Server runs on one of the networked PCs PAM Monitoring Utility runs on both networked PCs If this LAN were upgraded with a suitable router and an Internet connection you could set up offsite monitoring as in Figure 1 1 Chapter 1 Introduction PC PC FastTrak TX4000 FastTrak S150 TX4 Monitoring Utility Internal RAID array Message Agent Monitoring Utility Message Agent Figure 1 3 PCs with Internal RAID Promise s FastTrak card is designed to setup and control a RAID within the PC s enclosure They have the same need of monitoring and management as an external RAID subsystem All three PAM components run on the PC itself Important This manual accompanies a special version of PAM optimized to run with the FastTrak TX4000 FastTrak 150 TX2plus and FastTrak S150 TXA Other versions of PAM will run reliably on the Promise RAID product with which they ship They will also run reliably on several Promise RAID products in normal use However they may not perform adequately with a FastTrak TX4000 FastTrak S150 TX2plus or FastTrak S150 TX4 Promise Array Management
9. Client Installs the Monitoring Utility on a networked computer in order to monitor the RAID over the network Local Client Installs the Message Agent Monitoring Utility and FastTrak component s on the RAID PC Use this option when you plan to monitor the RAID Array from the RAID PC Other Enables manual selection of components Use this option for special arrangements such as installing a RAID Server with the other components on the RAID PC When you have finished your selections click Next or press Enter to continue The Installation Summary Screen appears Custom Installation E W The following are the installation settings you have chosen Powered By PROMISE Hardware FT T4000 Co Program Mode Local Client f A Components Selected Local Monitoring Utility ATA RAID Message Agent FT619RAID Click the Back button if you want to make changes Click the Finish button if this is correct PROMISE TECHNOLOGY INC Figure 2 4 Installation Summary Screen In the Installation Summary Screen review your selections and click Finish to proceed with the installation Click Back to make a change 12 Chapter 2 Installation Software License Agreement Please read the following License Agreement Press the PAGE DOWN key to see the rest of the agreement OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package ar installing distributing or using the SOFTWARE you a
10. Expand Hide Pane Select the Users icon A in Tree View to see a display of individual Users in Object View K R R OK R administrator Sammy 4 Oscar Chang Dulip Prasad Figure 5 9 Users in Object View 58 Carl Miller Chapter 5 RAID Monitoring and Maintenance Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the Local Agent icon j or Remote Message Server icon a from which you wish to receive email alert messages Host name LOCALAGENT IP address 132 158 1 125 Static Iv Enable MT system event log i Anti 5PAM Protection If error and or event repeats send new message every 1 hrs Limits repeat error or event message to set time interval Le once per hour Figure 5 10 Static portion of Information View 2 Click on the Enable NT system event log if it is not already checked 3 If you want Anti SPAM Protection to block repeated error and event messages within a set period of time click on this option and set an hour interval E Mail Server v Email alert on error SMTP server 192 168 1 94 Change SMTP server name ar IP For example zmtp mydomain com or 123 45 67 89 Authentication Login Plain Method Username Amwah 00000000 Password 1 Figure 9 11 Email Server portion of Information View 4 Click on the Email alert on error bo
11. Figure 5 1 The Login dialog box appears Login to LOCALAGENT po S 3 Username administrator a Cancel Figure 5 2 Login dialog box In the Login dialog box type your Username and Password and click OK Remote Message Server In order to perform the following procedures you as a user must have Array Administration Rights User rights are discussed in the Message Agent section of this chapter Create a New Remote Message Server PAM has one Remote Message Server by default If you want to create additional Servers follow this procedure 1 2 Click on the MyConsole icon fl in the Tree View Right click and select New gt Server from the popup menu right OR click the New Server button i in the as Toolbar Hide Pane This action adds a new server RAIDSERVER1 icon see Figure 5 3 Refresh Rename Click on the new server icon to select it The Information window displays fields to add a Label and IP Address 50 Chapter 5 RAID Monitoring and Maintenance Promise Array Management Remote Monitor Server View Connection Preference Help a PA MyConsole Label RAIDSERVER1 RAIDSERVER1 ServerName New Server IP Address 1278 od of 1 Commit For Help press F1 nouser Figure 5 3 The Remote Message Server s Label and IP Address Note The IP Address shown above 127 0 0 1 means that this computer is equipped with a FastTrak card If you are performing this pro
12. Pane Promise Array Managemen nouser MUT Login to Promise Agent Figure 3 3 Logging in to the Local Agent 1 Right click on the Local Agent icon t in Tree View Select Login from the popup menu See Figure 3 3 The Login dialog box appears Login to LOCALAGENT el Figure 3 4 Login dialog box Cancel 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrators password selected during installation 21 Promise Array Management Promise Array Management Local Monitor My Console View Connection Preference Help DANIELDO 8 DANIELDORN Figure 3 5 Successful login When login is successful the Local Agent changes to the name of the RAID PC See Figure 3 5 22 Chapter 3 Initial Setup Remote Message Server Log in The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC Promise Array Management Remote Monitor My Console View Connection Preference Help q iMyConsole 8 GA RAIDSERVER1 RAIDSERVER 1 teststat 1ty157 omise com Refresh ptu promise com Expand Hide Pane ise Array Managemen Login to Promise Agent nouser Nur Figure 3 5 Logging in to the Remote Agent 1 Right click on a Remote Server icon iat in Tree View Select Login from the popup menu See Figure 3 3 The Login dialog box appears Lo
13. and Recipients box 10 In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 11 Click the Change button to update your configuration Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 Click on the Message Agent icon oH to which you wish to add an email alert message recipient 2 Inthe Alert Recipients Email Address List type in the email address of the user who you wish to receive alerts See Figure 3 14 3 Click the Add button when you are done The names appear in the Current Recipients window 30 Chapter 3 Initial Setup Current Recipients Jenny Kumar lt jtkumarfpromise com gt Jordan Turk lt jordie promise com Gufan Kang skang promise com gt Figure 3 15 Current Email Alert Recipients 4 Repeat Step 2 until all addresses have been added 31 Promise Array Management Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 2 Click on the Local Agent icon j whose alert notification events you wish to modify In the Information View scroll down to see the Add Events window Alert Events Drive
14. e Delete this array quum Delete e Pause Continue or Stop the Rebuild or Refresh oynchronize procedure Rename Expand This menu matches the Array pulldown menu Hide Pane Users Icon Refresh Right click on the Users icon p to create a new User account right Collapse This menu matches the User Account pulldown menu C User Icon prom Refresh Right click the User icon Ka to delete or rename this user Rename This menu matches the User pulldown menu EXE Hide Pane 47 Promise Array Management 48 Chapter 5 RAID Monitoring and Maintenance with PAM This chapter describes using PAM to monitor and manage your RAID system The chapter is divided into sections for major PAM components e Remote Message Server Local Agent e Controller e Channel e Enclosure e Array Remote Message Server Log in The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC Promise Array Management Remote Monitor Sele My Console View Connection Preference Help 9 iMyConsule i fa RAIDSERVER 1 RAIDSERVER1 teststat 1ty157 Wickorn ohu promise COM omise com Refresh ptu promise com Expand Hide Pane ise Array Management Login to Promise Agent nouser ML Figure 5 1 Logging in to the Remote Agent 49 Promise Array Management 1 2 Right click on a Remote Server icon i in Tree View Select Login from the popup menu See
15. 5 25 An Array in Critical condition highlighted in Tree View left and shown in red in Information View right 73 Promise Array Management Automatic Rebuild Normally the rebuild process begins automatically when you repair or replace the faulty disk drive The Array recognizes the drive and begins the process a few moments later E First rray Rebuilding 50 RAID Mode MIRRORIMG er ch31WDC WD400BB S3DEA0 7 ch4 IBM DINA 370910 Array status Rebuilding 50 Array Size 8 487 GB 8691 MB Bi FTP Disk Model IBM DJNA 370810 ta ho Disk Status Rebuilding is EN Disk Size i 0 467 GB 6671 ME First rraw Rebuilding 50 BA chaiwoc woaooes sapeao Mode Setting vil Sd Configuration Assigned to an array 5 HART Status Functional Figure 5 26 Check rebuilding progress for the array top or the disk drive bottom If your RAID has a hot spare the rebuild begins without waiting for a replacement drive Be sure to replace the faulty drive as soon as possible During the Rebuild process the array is still available to read and write data but it may run noticeably slower To turn the beeper on or off right click on the Controller a icon and check or uncheck Beeper in the popup menu E rig ht Clear Events When the rebuild is successfully completed a popup message appears below Refresh I Rebuild Complete Figure 5 27 Rebuilding complete message 74 Chapter 5 RAID Monitoring
16. 5 34 boxes to set access rights Click the Commit i ri button when you are done g administrator Sammy A The new user s name appears in the Tree View right Create an Array 1 In Tree View click the to the left of the myconsole Controller icon to see the Channels 4 ean Click the to the left of each Channel to aj see the disk drive If there is no the 771 Maxtor 87000A8 master Channel does not recognize a disk drive Rd che M ja IBM DJMA 370910 master In the example right there are three ts disk drives available to make an array g ee EU The available RAID selection depends ku on the number of disk drives available The table below lists the options See the Appendix for a more detailed description RAID Minimum Maximum Name Level drives drives o Sem 1 4 KS wiring Table 3 1 RAID Levels for FastTrak TX4000 S150 TX2plus and TX4 25 Promise Array Management Caution This caution applies to FastTrak S150 TX2plus which has a combination of Serial and Parallel ATA Channels With some models of hard drives if the Master hard drive fails it may cause the Slave hard drive to be unrecognized by the computer s operating system Where a RAID 1 Mirroring array exists on the Master Slave pair this condition may cause the operating system to freeze Do NOT create a RAID 1 Mirroring array with two Parallel ATA hard drives using the Master Slave arrangeme
17. Array Management nouser mur Login to Promise Agent Figure 5 5 Logging in to the Local Agent 1 Right click on the Local Agent icon t in Tree View Select Login from the popup menu Above The Login dialog box appears Login to LOCALAGENT P Username administrator Lanc l Figure 5 6 Login dialog box 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrators password selected during installation 99 Promise Array Management Promise Array Management Local Monitor My Console View Connection Preference Help DANIELDO iif DANIELDORN Figure 5 7 Successful login When login is successful the Local Agent changes to the name of the RAID PC Above 56 Chapter 5 RAID Monitoring and Maintenance Manage Users Create a New User With the Message Agent accessed you can add a new user The Administrator is created by default You must create additional users manually 1 Right click on the Users icon A and select New gt User from the popup menu right A new user icon hi appears User Mame Sammy A Password Confirm Password j MyConsole in DANIFLDORN Array Administration Rights ommi EE FASTTRAK_Tx4000 Create Array FTP1 r Delete Array HESSE W Maintain Array Refresh Adapter Maintenance Rights W Enabled Collapse User Account Rights Hide Pane
18. Chapter 5 RAID Monitoring and Maintenance Synchronize an Array Promise uses the term synchronization to mean an automated process of checking and correcting data and parity It applies to RAIDs 1 and 0 1 Synchronizing takes place when an array is first created and then optionally on a regularly scheduled basis to maintain content integrity Scheduled Synchronization Schedule a time for synchronization when the RAID is least busy reading and writing data The early morning hours are often a convenient time Array Synchronization Schedule iw Enabled By Minute evey 5 m C By Hour every 4 hrs f By Day start at 2 00AM H By Week every By honth on the Figure 5 23 Array Synchronization Schedule To enable scheduled synchronization 1 In Tree View select the Local Agent icon a 2 In Information View scroll down to the bottom Check the Enabled box 3 Click on the radio button beside the time interval by minute to by month you want 4 Based on the time interval you selected enter the number of units or clock time for the synchronization process to begin o When you are done click the Change button The Synchronization Schedule is set If the Schedule is disabled it will remember its current settings 71 Promise Array Management On Demand Synchronization To synchronize an Array immediately do the following Synchronize 1 In Tree View right click on the icon ES of t
19. D products such as the FastTrak TX4000 FastTrak S150 TX2plus and FastTrak S150 TX4 Promise includes BIOS based RAID management utilities with each of its products PAM however runs over a local area network and makes possible RAID monitoring and management from any computer on the network and even over Internet This allows your IT manager to watch your RAIDs and take care of them over the network PAM Components There are three components to PAM Depending on your installation all three may be on the same workstation or work separately across your network Monitoring Utility The Monitoring Utility is a Graphic User Interface GUI that reports on the condition of the RAID array It receives and displays reports on RAID condition and operation through the Message Server The Monitoring Utility works on any PC with a TCP IP network connection to your RAID When installed on the computer that operates the RAID the Monitoring Utility also provides a complete set of RAID management tools Message Server The Message Server is the link connecting a PC with the Monitoring Utility Normally the Message Server runs on a network file server But it can also run on the PC controlling the RAID Message Agent The Message Agent runs on the PC that controls the RAID called the RAID PC It directly monitors the RAID and sends messages through the Message Server to all PCs running the Monitoring Utility Promise Array Manageme
20. Installation Reserve Sector Bad Sector Rebuild Begin Tes es Rebuild Completed Tes Tes Array Rebuild Begun Yes Yes Rebuild Halt Tes Tes Synchronization Begun Tes Yes Ww lt TIT d Use mouse Click on the item then select YES or HO Figure 3 16 Specifying Events for Alert Notification From the left column select an Event you want reported Right click on the Email column Select Yes or No from the popup menu Right click on the Popup column Select Yes or No from the popup menu Selecting Yes adds that item to the Email or Popup list Selecting No deletes the item When you are finished click the Change button 32 Chapter 4 PAM User Interface This chapter describes PAM s Graphic User Interface GUI You should understand that PAM is software running on top of the Promise RAID BIOS and other applications that came with your Promise RAID product PAM adds a graphic user interface to make RAID management functions easier to understand and perform Promise Array Management Local Monitor Main View Connection Preference Help g MyConsole f l LOCALAGENT LOCALAGENT Object View Tree View Information View Promise Array Management For Help press F1 nouser TL Figure 4 1 The PAM Monitor window has three views 33 Promise Array Management Tree View The Monitor window is the user interface for PAM It has three views Tree View Object View and Information View which were in
21. Minimum Maximum Name Level drives drives 0 Sm 1 4 La mm 02 2 Table 5 1 RAID Levels for FastTrak TX4000 S150 TX2plus and TX4 67 Promise Array Management Caution This caution applies to FastTrak S150 TX2plus which has a combination of Serial and Parallel ATA Channels With some models of hard drives if the Master hard drive fails it may cause the Slave hard drive to be unrecognized by the computer s operating system Where a RAID 1 Mirroring array exists on the Master Slave pair this condition may cause the operating system to freeze Do NOT create a RAID 1 Mirroring array with two Parallel ATA hard drives using the Master Slave arrangement on Channel 3 the Parallel ATA port You can create a RAID 1 Mirroring array by combining hard drives on e Channels 1 and 2 Serial ATA only e Channels 1 and 3 one Serial one Parallel e Channels 2 and 3 one Serial one Parallel 3 Right click on the Controller icon e gt fll myconsole Select New gt Array from the popup Bl DANIELDORN menu right Ej ur eM The Select Disk dialog box appears Array showing the available unassigned disk E B ey drives ear Events Select disk to add Maxtor Maxtor 8 O0048 8 00048 Maxtor Maxtor 8700048 5700048 Select the free disk s that you would like to add to the array coca Heb Figure 5 19 Select Disk dialog box 68 Chapter 5 RAID Monitoring and Maintenance 4
22. New User i as 57 Delete a USET ep 58 OBJE ICONS a a dl ei 58 Alert Noticas i ei saadi 59 Add a User to the Recipient List nenennenennnennenenene enne 60 Delete a User from the Recipient LisSt oooccccoccccoccncccnnccocnconcnonannnnns 61 Specify Alert Notification Events 62 DEVICE eR s THESE alanda 63 ero quel m a 64 View Event EO cta iu das Data Dou 64 Gontroll rXODlOFLS AAMU iUis 65 TATTOO suuskade duse UU a dd OA 67 CIE ALS an e MP 67 Synchronize an Array sestais nosists nin 71 Scheduled SyNChroniZation ccccccecsseeceeeseeeeeeeeeeeceeeeeeeeeeeeaeeeeesaees 71 On Demand Synchronization occcccocccncccccnnnnncnccnncnncnnnnnnononcnnonanennnns 72 Re DUNG an ANa estar Ed 73 Automatic REBUIG asadas 74 Manual FRO DUNG Sore crx BATES E us 75 Stop Pause Continue nererrneneennennennennaennennenneennennennenna 77 OBJECTVIEW a asi ses das std 77 DEIEIE TAV A T 78 PATA LAWS jas undici o il d 78 A AA A A 79 A mm RM ni 79 RAID A e a a e AE 79 RAID Merc c c cS 80 A E a S 80 PAJOS cR TOTO T MT 81 DICE ISSUBS unt oni adas sa a ds 82 Technical Suppor 54 da saja is ELLA EL E 82 Technical Support Services aaa 83 Chapter 1 Introduction Promise Array Management PAM is a utility application designed specifically for monitoring and managing Promise Technology RAI
23. PROMISE TECHNOLOGY INC FastTrak TX4000 Fastirak 130 TXZ IUS Fastirak 130 Tha PROMISE RRAV MANAGEMENT PAM Promise Array Management Copyright 2003 Promise Technology Inc Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implie
24. RAID mode please press BACK if vau change your mind please press CANCEL Back Fish Cancel Help Figure 3 10 The Finish Creation dialog box 6 Type in an Array name 27 Promise Array Management If this is a Striping RAID 0 Array or a Striping Mirroring RAID 0 1 Array select a Stripe Block Size from the dropdown menu The default Block size is 64KB Click Finish to continue The following message appears reminding you to reboot your PC in order to access your new Array M Array Create E3 Promise Array Management W o A Create Array 0 1 Please reboot to make the new array effective Figure 3 11 Array Created and Reboot messages A new array icon appears in the Tree View right At this point the new array is ready to be partitioned and formatted In Windows 28 Chapter 3 Initial Setup Setup Email Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the Local Agent icon j Information for the Local Agent appears in Information View Host name LOCALAGENT IP address 132 158 1 126 Static v Enable NT system event log V Anti SPAM Protection If error and or event repeats send new message even f hrs Limits repeat error or event message to set time interval i e once per hour Figure 3 12 Static portion of Information View
25. Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs oee the Appendix for help in finding the IP Address of the RAID PC Installation Procedure Before you start If you are installing PAM to run over a network determine the computers and servers onto which you will install PAM Obtain the IP addresses of all RAID PCs where PAM will be installed PAM Installation With that information ready follow these steps to install PAM on each computer or server 1 Bootthe PC server and launch Windows If the computer is already running exit all programs 2 Insert FastTrak CD into your CD ROM drive Open the CD and locate the PAM folder 4 Inside the PAM folder look for the PAM Setup icon See below A 5 Double click the icon to run the installer The opening screen appears an PAMSetup exe PAM Setup MFC Application 10 Chapter 2 Installation T Setup Promise Array Management Installation Wizard The Promise Array Management Setup program will quide you through the software installation process and help you install the appropriate components for your system Choose an option Customize For more information about Promise Technology products and the most current product updates please visit our website at PROMISE TECHNOLOGY INC www promise com Figure 2 2 PAM Setup Opening Screen In the Setup Opening Screen select C
26. Tree View and select Read Events from the popup menu right Event Viewer Time Level Name Description amp 03 08 02 10 50 12 Warning Array Created Create a new array Array 0x00000018 O 03 08 02 10 50 12 Information Synchronization Beg Synchronization begun for Array SEAGATE 573204244 0x amp y 03 08 02 10 27 06 Warning Array Deleted Delete array 0x00000018 amp h 12 31 69 16 00 19 Warning Array Rebuild Begun Automatic rebuild begun by Engine on Drive Maxtor 46160 2 02 21 02 10 52 38 Warning Read Write Error Drive Maxtor 4G160H8 0x00000002 ch 4 of Array Array I gy 02 20 02 06 21 01 Warning Read Write Error Drive WDC AC313000R 0x00000001 ch 3 of Array Array D 02 19 02 18 17 04 Error Fan Stopped Fan Stop for Enclosure in ch for Disk Maxtor 5T020H2 0x1 Q 02 13 02 04 50 24 Warning Read Write Error Drive Maxtor 4G160H8 0x00000002 ch 4 of Array Array I amp y na na na nanana Warning Rebuild Halt Rebuild halted by User on Drive Maxtor 4G160H8 0200000 K 12 31 69 16 00 19 Warning Array Rebuild Begun Automatic rebuild begun by Engine on Drive Maxtor ue b Next 10 Get All Save to File Figure 9 17 The Event Viewer In the Event Viewer you can view the events make a permanent record by saving them to a file and clear the events from the Viewer You can also clear the events using the popup menu in Tree View Note that the collecting and reporting of these Events is independe
27. and Maintenance When the rebuild is complete Tree View returns to normal and Information View displays Functional Manual Rebuild To initiate an Array rebuild manually En auli 1 In Tree View select the Array icon ES of the array you HEEE Synchronize want to rebuild a 2 Right click on the icon and select Rebuild from the ied Rename popup menu i m OR Click the Rebuild Array button in the Toolbar The Rebuild Wizard appears Select disk to Rebuild ohliMartor ch2 IBHM D 8700048 J Select the disk member of the array that vau would like to Rebuild Cancel Help Figure 5 28 Rebuild Wizard disk drive selection window 3 Inthe Rebuild Wizard select the drive to be rebuilt and click Next A confirmation message appears 15 Promise Array Management Finish ou have selected to rebuild the following disk cha Maxtor 2700048 To confirm that you want to do so please press FINISH button if you want to select another disk please press BACK if you change your mind please press CANCEL Back Cancel Help Figure 5 29 Rebuild Wizard Confirmation window 4 To confirm the rebuild choice click Finish Tree View and Information View display the progress above During the rebuild progress the array will be available for use but it may run noticeably slower If the beeper is enabled it will beep slowly during this process inm When the rebuild is successfully co
28. be disconnected from the network such as a laptop or a computer that connects via the Internet Not only will a disconnect cause PAM to fail but reconnecting again may involve time consuming network configuration Network configuration is discussed later in this chapter Message Agent The Message Agent installs on the RAID PC whether your RAID is networked or not In order for PAM to monitor and manage a RAID it must have Message Agent installed If you have more than one PAM compatible RAID PC on your network you may install a copy of Message Agent on all of them Operating System Support PAM is a utility designed to run on top of previously installed Promise FastTrak card Generally if your PC runs the FastTrak card properly it will run PAM also Promise Technology recommends Windows NT 4 0 2000 and XP Professional to take full advantage of all the features of PAM In some cases you can run PAM on other Windows operating systems This becomes an issue when running PAM over a network where there are PCs with different operating systems Promise Array Management Network Requirements If you plan to install PAM on a network be sure all the hosts and servers are connected and running That is each of the PCs RAIDs and Servers must have a working network connection before you install PAM In order for PAM to be configured over a network you must know the IP network address of the RAID PC s in your system The Message
29. cedure on a networked PC input the actual IP Address of the RAID PC in this field See the Appendix for help in finding a PC s IP address Click the Commit button PAM connects the Message Server and connects over the network to the Local Agents on other RAID PCs see Figure 5 4 51 Promise Array Management Promise Array Management Remote Monitor Server View Connection Preference Help MyConsole qme GHS MULTI MICHAELC Victorp ptu alexzhou p RAIDSERVER1 Ks 7 7 promise dvt DanielDoorn undead mickelson p arthur tes Label RAIDSERVERT ServerName IP Address EEIN XO PELE nouser For Help press F1 Figure 5 4 The RAID PCs on the Network as seen in Object View Delete a Remote Message Server e MyConsole If the Server s IP address has changed it will no longer cli E function You must delete the existing Server and create tri mmu a new one with the current IP address ER Connect 1 Right click on the Message Server icon E in Tree View 2 Select Delete from the popup menu right 92 Chapter 5 RAID Monitoring and Maintenance Disconnect a Remote Message Server Logout of RAID Server When you are about to perform maintenance or repair on a RAID server use this procedure This action will preserve your connection settings PAM will still see the Message Server and show a disconnected status Important This is the only correct way to log out a RAID Ser
30. d including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users Contents Chapter T Introd ue HOTI 3 ste sno cist xo as eateries bn ed 1 PAM COMPONEN S si anas 1 HOW They Work TOGEIN GF uia ob 2 PAM Installation PIDA utei alal a d sni 3 Chapter 2 A STAMB HOME saati ait aidad bass 7 Installation Locations rrenrenernnenenenneeneee nene nnee nene nene nan nnnnna T Momtonng TINT p ai T Message SEVE eer Rc ease ered a 9 Message FOCI cosain a EE EE E 9 Operating System Support 9 Network Reguirements iiiiiia aaa 10 Installation PrOCedUl e ct dd sd 10 Ghabter 3 Initial Solus grid esse a EL i 19 061 AGEALEOGAA PR or 21 Remote Message Server LOQ iD ocococcccccoccnconoccncnnnconononnnnnnnnonnnnnnnnonnnnnnnnnennos 23 Create a New User aaa 24 Create anh AHAV 1 as sma eoi kant samana agent aad pa aL a si e apache 25 Setup Email Alert NotificatiON oocoooccccocnccccnnccccnncncncnonnnoncncnacncnonnnonanonnns 29 Add a User to the Recipient List 30 Specify Alert Notification Events eesssessssesseeeeenn nnne 32 Chapter 4 PAM User Interface 33 O aa a A a a IA 34 Tree View and Component Specific Menus
31. e Connect to a RAID Server e Disconnect from a RAID server Promise Array Management Local Monitor Main View Pl Preference Help New Server Connect Disconnect SY 4 My Console B DANIELDORN chi che lt FRR FASTTRAK 5150 594 Figure 4 9 The Connection Menu To create a new Message Server click on the MyConsole icon El then select Connection gt New Server To connect a Message Server to a RAID server click on the Message Server icon E the select Connection Connect To disconnect a Message Server from a RAID server click on the Message Server icon E the select Connection gt Disconnect 39 Promise Array Management Preference The Preference menu allows you to e Select the font PAM displays e Select the background colors of the Views e Have PAM run automatically when your PC boots S Promise Array Management Local Monitor Main View Connection TOE Help Font P Background Run On Startup ES ES MyConsole DANIELDORN chi ch2 E FASTTRAK 5150 5x54 Figure 4 10 The Preference Menu Fonts and colors are a matter of individual preference PAM will display any font properly loaded on your PC PAM uses the Windows color palette allowing you to select any color your monitor can display If you are using PAM for remote monitoring running PAM automatically is a good idea This way your PC will be connected to the RAID and you will receive all the alerts messages you ha
32. e drive before it actually fails 65 Promise Array Management Rebuild Options Disable Hot Spare Auto Rebuild For fault tolerant arrays RAID 1 and 0 1 this option turns off the hot spare drive and automatic rebuilding The default is unchecked hot spare and automatic rebuilding enabled Rebuild Options Rebuild Rate A High setting assigns most of the system resources to rebuilding Rebuilding goes faster restoring redundancy sooner but read write requests are handled slower A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild takes longer see Rebuild an Array later in this chapter for more information on the rebuilding process 66 Chapter 5 RAID Monitoring and Maintenance Arrays Create an Array e MyConsole 1 In Tree View click the to the left of 7 E ta i FASTTRAK 5150 5x4 the Controller icon m to see the Fr Channels DEM chi u Maxtor 8700048 master 2 Click the to the left of each Channel 4 che to see the disk drive If there is no g mk the Channel does not recognize a disk A Maxtor 8700048 master drive a cha mz Users In the example right there are three disk drives available to make an array The available RAID selection depends on the number of disk drives available The table below lists the options See the Appendix for a more detailed description RAID
33. eason such as a power failure When the computer logs on again it will receive a different IP address Because IP addresses are subject to change when a DHCP server is involved make it a point to maintain the RAID PC network connections at all times When a disconnection happens for any reason you must find the new IP address and enter it into the Message Server Instructions for doing this appear under Message Server Address Change in Chapter 5 To avoid having to make Message Server address changes assign the RAID PC a permanent IP address See your IT Manager for guidance Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives amp devices and other controllers 82 Appendix Technical Support Services Promise Online Web Site USA Tech Support Center E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support European Tech Support E mail Support Fax Technical Support
34. ecipients window Current Recipients Jenny Kumar lt tkumaritipromise com Jordan Turk jordieceipromise com suban Kang lt skang promise com Figure 5 13 Current Email Alert Recipients Repeat Step 2 until all addresses have been added 60 Chapter 5 RAID Monitoring and Maintenance Delete a User from the Recipient List To remove a recipient from the Email Address List do the following 1 Click on the Message Agent icon j from which you wish to delete an email alert message recipient The Current Recipients window appears in the Information View See Figure 5 12 Current Recipients Jenny Kumar lt itkhumarpromise com gt Femove Jordan Turk r mi com suban Kang lt skang promise com gt Figure 5 14 Select and remove a recipient 2 Select the recipient you wish to delete 3 Click the Remove button or press Delete to remove the address from the list 61 Promise Array Management Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the Message Agent icon j whose alert notification events you wish to modify 2 Inthe Information View scroll down to see the Add Events window Alert Events Change Reserve Sector Bad Sector Rebuild Begin Rebuild Completed Array Rebuild Begun Rebui
35. essage Agent This menu matches the RAIDMachine pulldown menu Device Icon The Device icon EE represents the FastTrak PCI card right There are no commands for this item This menu matches the RAIDSystem pulldown menu Controller Icon Login Refresh Collapse Hide Pane f DANIELDORN Refresh Expand Hide Pane Right click on the Controller icon to access the following commands right e Create a new Array e Read controller events e Clear controller events e Toggle the Synchronize Rebuild beeper on and off Checked is ON This menu matches the Controller pulldown menu Channel Icon The Channel icon E represents an individual channel on the FastTrak PCI card right There are no commands for this item This menu matches the Channel pulldown menu 46 m KT Refresh Expand Hide Pane FE FASTTRAK 534 e FTP1 3 Refresh Expand al Users Hide Pane Chapter 4 User Interface Disk Icon E MyConsole Right click on the Disk icon E of an B DANIELDORN unassigned drive to add it to a new array 7 ER EJ chi If you right click on the Disk icon IE of an Pr assigned drive this command will be grayed T ur icones out 4 d This menu matches the Disk pulldown menu F E E onsole Array Icon cr EE FASTTRAK 5x4 Right click on the Array icon ES to access the Fr e following commands right e Rebuild this array a E e Synchronize this array i
36. g Mirroring Table A 1 RAID Levels for FastTrak TX4000 S150 TX2plus and TX4 Following is a discussion of the RAID Levels you can achieve with Promise products RAID 0 RAID 0 is a method of striping or Data writing data over two or more hard Stripe disks at the same time Multiple disks can read and write data faster than one However there is no data redundancy with this arrangement so If one disk fails all your data is lost Disk Drives 19 Promise Array Management RAID 1 Data Mirror RAID 1 takes the data written on one disk c and copies it to another making a mirror or exact copy This arrangement does not have a significant performance advantage If one disk fails there is no data loss There is no rebuild just a copy of the data to the disk Disk Drives RAID 0 1 Data Stripe Data Mirror Disk Drives RAID 0 1 is a combination the high data rates of RAID 0 and full redundancy of RAID 1 A disadvantage is that you must have at least 4 hard disks to implement it If one disk fails there is no data loss There is no rebuild just a copy of the data to the disk Appendix IP Address In order for PAM to be configured over a network you must know the IP network address of every component The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs To find the IP network address go to Start gt Prog
37. gin to LOCALAGENT Figure 3 6 Login dialog box Cancel 2 Inthe Login dialog box type your Username and Password and click OK 23 Promise Array Management Create a New User With the Message Agent accessed you can add a new user The Administrator is created by default You must create additional users manually 1 Right click on the Users icon A and select New gt User from the popup menu right A new user icon appears User Name E ammy Password a HANNEN Confirm Password i MyConsole Array Administration Fights Rimi E fill DANIELDORN E FTP1 Reset i E El Ww Maintain Array Refresh Adapter Maintenance Rights Iw Enabled Expand User Account Rights v Enabled Hide Pane Figure 3 7 User Information View 2 Click on the new user icon to display the User Information View The User Information View displays a request for new user identification and access rights Array Administration Create delete and maintain arrays View statistics dates imenares Modify cache and performance P parameters of the RAID controller Allows user to modify his her own rights User Account and to create and delete other users Only an administrator can create and delete arrays and view array statistics 24 Chapter 3 Initial Setup i My Console 3 Type in a type in the Username and Password in 5 f DANIELDORN their respective fields Check all the appropriate EP FASTIRAK
38. gree to the terms of this Agreement Do nat open this package until you have carefully read and agreed to the following terms and conditions If vou do not agree to the terms of this Agreement promptly return the unapened package Please alzo note IF you are an DEM the complete LICENSE AGREEMENT applies IF yau are an End User only Exhibit 4 the PROMISE LICENSE AGREEMENT applies Subject to the terms of this Agreement Promise Technology grants you the right to copy and distribute the enclosed software a Do vau accept all the terms of the preceding License Agreement Ifyou choose Mo Setup will close To install Promise Array Management you must accept this agreement Figure 2 5 The License Agreement 10 When the License Agreement appears click the Yes button to agree to the terms and continue the installation If you click No PAM Setup will exit Choose Destination Location Setup will install Promise Array Management in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder fou can choose not to install Promise Array Management by clicking Cancel to exit Setup Destination Folder C Program Files Promises Utility Browse Figure 2 6 Choose Destination dialog box 11 When the Choose Destination dialog box appears click the Browse button to specify a destination folder other than the default When you are satisf
39. he array you want to synchronize 2 Select Synchronize from the popup menu Pause OR click the Synchronize Array button E in the Toolbar Refresh Rename While the Array is synchronizing it is still available to read and write data If the beeper is enabled it will beep slowly during this process To turn the beeper on or off right click on the Controller icon or the menu Tree View and Information View display the progress ae RAID Mode MIRRORING AE ch Maxtor 8700048 i chz Maxtor 8700048 Array Status Bynehronizing 50 Array Size 5 518 GB 6675 MB Figure 5 24 Synchronization in progress When Synchronization is complete PAM reports a Functional array status 72 Chapter 5 RAID Monitoring and Maintenance Rebuild an Array Rebuilding is the process of restoring redundancy to a RAID 1 or 0 1 array after one of its drives has failed When the replacement drive has been installed the RAID can read and write data but there is no redundancy until the RAID has been rebuilt that is the new drive receives all the data from the remaining original drive When a drive fails for any reason the Array goes Critical This condition is noted when you select the Array Critical icon in Tree View The RAID alarm beeps quickly to call your attention to the condition EE First rtay Critical RAID Mode MIRRORING Bey ch4TBM DJNA 370910 A Array status Critical Array Size 8487 GB 8691 ME Figure
40. ied with the folder location click Next or press Enter 13 Promise Array Management Select Program Folder Setup will add program icons to the Program Folder listed below fou may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders Administrative Tools obe ASUSUpdate 13 28 04 Center 4 0 Games InterVideo Wint D lomega Microsoft Office Tools N Back Cancel Figure 2 7 Select Program Folder dialog box 12 The Select Program Folder dialog box adds the PAM Remote Monitoring Utility in your Windows Start menu When it appears you may accept this folder name or change it When you are satisfied with the folder name click Next or press Enter Start Copying Files Setup has enough information to start copying the program files IF YoU want to review or change any settings click Back If you are satisfied with the settings click Mest ta begin copying Files Current Settings Component to be installed Promise Array Management Destination Folder C Program Files Promises Utility Program Folder Promise Array Management Figure 2 8 Start Copying Files dialog box 13 When the Start Copying Files dialog box appears review the selection of application Promise Array Management and its destination If you want 14 Chapter 2 Installation to make a change click the Back button Otherwise click Next or press Enter to continue w
41. ire User Account Rights These are specified when a User is added or modified Following is a description of the Toolbar buttons us New Server Available when you select the MyConsole icon Creates a new Message Server p Connect Available when you select a Message Server icon Initiates a connection with the RAID Server ha Disconnect Available when you select a Message Server icon Disconnects from the RAID Server Used when you want to shut down a RAID server for repair ae Rebuild Array Available when you select an Array icon for RAID level 1 or 0 1 Begins the process of restoring data after a drive was replaced E oynchronize Array Available when you select an Array icon for RAID 1 or 0 1 Writes mirrored data to ensure both drives have identical data E Delete Array Available when you select an Array icon Deletes the array from the RAID system ES Create Array Available when you select a Message Agent icon Allows you to create a new array on the RAID system gi Delete User Available when you select a User icon Deletes a user from monitoring and alert access amp New User Available when you select the Users icon Continue Available when you have paused the rebuild of an Array Resumes the rebuild process 43 Promise Array Management IE Pause Available when you are rebuilding an Array Temporarily interrupts the rebuild process E otop Available when you are rebuilding an Array Permanently halts
42. ith the installation Note If you are only installing the Message Server this completes the installation Install Message Server for Monitoring Utility Setup will use the following information for connecting to pour RAID server Server Description RAIDSERVER IP address fr p p Ro Correct the Server Description and IP Address as needed and then click Mest Click Skip if the information i amp already correct Figure 2 9 Install Message Server dialog box 14 When the Install Message Server dialog box appears type in the IP address of the RAID PC that is the PC with the FastTrak card Click Next or press Enter to continue 15 Promise Array Management Add User Account for Administration Setup wishes ta create a User Administrator account on your computer IF you already have other accounts created and da NOT want to add this User Administrator account click the Skip button P id o Confirm Password WARNING Adding a new user will delete all existing users and initialize the user database Figure 2 10 Add User Account dialog box 15 When the Add User Account dialog box appears you may accept the default name or enter a new one in the Name field Enter your password in the Password and Confirm Password fields When you are done click Next or press Enter to continue Promise Array Management Installation Setup has finished installing Promise Array Management on you
43. iv Enabled Figure 5 8 User Information View 2 Click on the new user icon to display the User Information View The User Information View displays a request for new user identification and access rights Array Administration Create delete and maintain arrays View statistics Ner Modify cache and performance P parameters of the RAID controller Allows user to modify his her own rights User Account and to create and delete other users Only an administrator can view array statistics 97 Promise Array Management 3 Type in a type in the Username and Password in their respective fields Check all the appropriate boxes to set access rights Click the Commit button when you are done The new user s name appears in the Tree View right Delete a User 1 In the Tree View right click on the icon of the User you wish to delete and select Delete from the popup menu right In the confirmation dialog box click OK Note PAM will always keep one user account with access rights typically the Administrator This action protects you from being locked out of the system Another way to delete a User Select the User s icon s in Tree View then click the Delete User button e in the Toolbar Object Icons j MyConsole B DANIELDORN BE FasTTRAK 5150 5x4 B Bh FTP mz Users administrator i Sammy fae FASTTRAK 5150 534 ch FTP1 al Users administrator Delete Refresh Rename
44. ld Halt Synchronization Begun Tes Yes Ww lt TIT d Use mouse Click on the item then select YES or HO Figure 5 15 Specifying Events for Alert Notification 3 From the left column select an Event you want reported 4 Right click on the Email column Select Yes or No from the popup menu 5 Right click on the Popup column Select Yes or No from the popup menu Selecting Yes adds that item to the Email or Popup list Selecting No deletes the item 6 When you are finished click the Change button 62 Chapter 5 RAID Monitoring and Maintenance Device The term Devices refers to a Promise RAID product a FastTrak card There are no control functions in PAM for Devices But you can access information about them To do so select the Device icon EE in Tree View e es NS FTP1 Type PROMISE FastTrak T4000 Figure 5 16 A Device in Object View top and Information View bottom 63 Promise Array Management Controller The Controller deals with creating new Arrays reading events from the memory buffer setting cache and performance options Array creation is covered in the Arrays section of this chapter View Event Log S SO The Controllers Memory Buffer records all the events that 4 happen on the RAID classified as Errors Warnings and Ii Information These are very useful for diagnosing and T solving problems on your system To see the Event Log right click on the Controller icon in
45. mpleted a popup 4 New message appears below Read Events Clear Events IM Rebuild Complete Ed v Beeper Refresh Figure 5 30 Rebuilding completed message When the rebuild is complete Tree View returns to normal and Information View displays Functional 76 Chapter 5 RAID Monitoring and Maintenance Stop Pause Continue Promise recommends that you let your synchronization or rebuild run to completion If you need to stop or pause the process 1 Click on the icon of the Array that is rebuilding 2 Click the Stop IE or Pause B buttons on the Toolbar The following warning appears Click OK to continue Promise rray Management A Pausing Rebuild or Synchronize could cause the Array to lose Fault tolerance and or data integrity Are you sure Cancel Figure 5 31 Stop Warning To resume after a pause 3 Click on the Array icon E Click the Continue button f on the Toolbar Object View Select the Array icon ES in Tree View to see a display of individual disk drives in Object View chiABM DJMA ch3YMaxtor cht Maxtor 370910 6700048 6700048 Figure 5 32 Disk Drives in Array Object View 1 Promise Array Management Delete Array The Delete Array function has been disabled in PAM for safety reasons Please refer to your FastTrak User Manual for instructions on deleting arrays using the FastBuild Utility Array Status Online and ready for use Synchronizing The p
46. nt How They Work Together The Promise Array Management PAM utility provides and easy way to set up monitor modify and repair your RAID PAM works with the Promise FastTrak TX4000 FastTrak S150 TX2plus and FastTrak 5150 TX4 RAID Controller cards PAM watches the RAID and when significant events happen or it discovers a problem the Message Agent sends a warning to the Message Server The Message Server passes the warning along to all PCs running the Monitoring Utility Warnings appear on the PC in the form of email messages and popup alerts You can select either one or both You can also select which events and problems PAM will report A major benefit of PAM is that it runs over a TCP IP network This enables remote monitoring of your RAIDs including offsite monitoring over an Internet connection Once you become aware of a problem go to the PC that controls the RAID called the RAID PC to take corrective action If you have more than one RAID PC on your network PAM will indicate which one has the problem PAM allows only monitoring access through the network Management access occurs only at the RAID PC Chapter 1 Introduction PAM Installation Options Following are some examples of ways you can incorporate PAM into your network and RAID systems Laptop computer Monitoring Utility Home based PC Monitoring Utility
47. nt from the Alert Notification preferences set in the Message Agent 64 Chapter 5 RAID Monitoring and Maintenance Controller Options The Controller has system information and settings for disk cache and performance features Click on the Controller icon in Tree View to see the Options in Information View Disk Parameters M Enable Cache Write Through White Back v Enable 5 MART check Rebuild Setting Disable Hot 5pare amp uta Rebuild Rebuild I 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Rate Los bh Hih Reset Apply Figure 5 18 Controller Options for FastTrak Disk Parameters Enable Hard Disk s Write Cache Speeds hard disk performance by writing data to the cache to increase performance Note that you can lose data if a power failure occurs Disk Parameters Write Through and Write Back A Write Though cache passes data to the hard drive while holding a copy in case the data is needed again This option is safer A Write Back cache accepts data and holds it before writing to the hard disk This action increases performance Note that you can lose data if a power failure occurs Disk Parameters SMART Check SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software It monitors the internal performance of the drive and reports to the PC when it finds a potential failure SMART warns you of a developing drive failure so you can replace th
48. nt on Channel 3 the Parallel ATA port You can create a RAID 1 Mirroring array by combining hard drives on e Channels 1 and 2 Serial ATA only e Channels 1 and 3 one Serial one Parallel e Channels 2 and 3 one Serial one Parallel e MyConsole Right click on the Controller icon BE i s pia select New gt Array from the popup EN ier menu right A The Select Disk dialog box appears sss showing the available unassigned disk drives Select disk to add Maxtor Mastor 8700048 600048 Maxtor M axtor 2700048 5700048 Select the free dizk that you would like to add to the array caca eo Figure 3 8 Select Disk dialog box 26 Chapter 3 Initial Setup 4 Click on a drive icon to select it Hold down the Shift or Ctrl key for multiple selections Click Next to continue The Select RAID mode dialog box appears Select RAID mode FAIDOSTAL RAIDI MIA RAIDO 1 5 Select the RAID mode from the above list a gt Cancel Help Figure 3 9 Select RAID mode dialog box 5 Click on an array icon to select it Only the arrays that can be created from your selection of disk drives will display Click Next to continue The Finish Creation dialog box appears Finish Conversion rou will create the following array Array name First rray Black size 64 To confirm that you want to do so please press FINISH button if vau want to select another disk ar
49. r The PAM Status Bar is the same as other Windows applications It indicates such things as the selected RAID is rebuilding and the current user is the Administrator shown below For Help press F1 administrator pou NUM pue Figure 4 6 PAM Status Bar Normally the Status Bar is visible To show or hide the Status Bar go to the View menu and check or uncheck Status Bar Pulldown Menus As indicated above the left most item of the Pulldown Menus changes according to which component is selected in the Tree View The Pulldown menu and popup right click menus are the same Main When no item in Tree View is selected the left most menu item is Main Promise Array Management Local Monitor BEN View Connection Preference Help Exit EB i i Qj MyConsole BE DANIELDORN chi ch2 EE FASTTRAK S150 5 4 Figure 4 7 Main Menu Its only function is Exit which quits the PAM application 38 Chapter 4 User Interface View The View menu displays or hides three items e Toolbar e Status Bar e Tree View Outline Promise Array Management Local Monitor Main BE Connection Preference Help w Toolbar w Status Bar E w Outline ES ES Py Console B DANIELDORN chi ch2 FE FASTTR K 5150 5 4 Figure 4 8 View Menu Check to display or uncheck to hide each one as you prefer Connection The Connection menu deals with server connections Use it to e Create a new Message Server
50. r The Message Server works only through network connections and has no user interface Go to the RAID PC or a Networked PC to setup PAM 19 Promise Array Management Promise Array Management Local Monitor Main View Connection Preference Help g MyCZonsole E l LOCALAGENT LOCALAGENT Object View Tree View Information View Promise Array Management For Help press F1 nouser WUT Figure 3 2 The PAM Monitor window has three views The Monitor window is the user interface for PAM It has three views Tree View Displays the elements of your RAID system It works like Windows Explorer with hierarchical menus You can expand individual items to see their components E urs If you selected Remote Monitoring Utility a different pi M TES icon will appear in place of Local Agent in Tree View right Object View Displays icons representing the devices below the highlighted device in the Tree View Information View Displays information on the item highlighted in the Tree View This may include text boxes list boxes fields and buttons It varies with the item selected 20 Chapter 3 Initial Setup Local Agent Log in The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC PEE Promise Array Management Local Monitor Main View Connection Preference Help My Console Refresh LOCALAGENT Expand Hide
51. r computer Setup can launch the Read Me file and Promise Array Management Choose the options pau want below Launch Promise Array Management now Click Finish to complete Setup Figure 2 11 The PAM Installation dialog box 16 When the PAM Installation dialog box appears the installation is complete 16 Chapter 2 Installation Check one or both boxes to see the latest ReadMe file and launch PAM When you are done click Finish or press Enter This completes the PAM installation Go on to Chapter 3 Initial Setup 17 Promise Array Management 18 Chapter 3 Initial Setup After you have completed installation you must setup your PAM Monitoring Utility to work with your RAID m E 2 un un B O ks a AM un o D IE E T irn Accessories iE Netscape 6 2 Norton Antivirus AAA AAA m Tal Mag Promise Array Management Local Monitoring Utlity i RealPlayer F Remote Monitoring Utility i Windows Apps Settings Search Help and Support m Documents and Se fF C Documents and Se m C Documents Figure 3 1 PAM inthe Start Menu In the Windows Start Menu launch the PAM Monitoring Utility The opening screen appears If you are running PAM from the RAID PC choose Local Monitoring Utility If you are monitoring RAIDs on other PCs over a network choose Remote Monitoring Utility Note If you only installed the Message Server this shortcut does not appea
52. rams gt Accessories gt Command Prompt Type PConfig and press Enter Command Prompt GERE Microsoft Windows 2888 Version 5 00 2195 RN CC Copyright 1985 2660 Microsoft Corp Ep THERE 39 Mindows 6668 IP Configuration Ethernet adapter Local Area Connection 2 Gonnection specific DNS Suffix IP Address s 192 168 1 128 Subnet Mask a 255 255 2558 Default Gateway 192 168 1 1 Ethernet adapter Local Area Connection Media State Cable Disconnected GEIN am Figure A 2 Use the Command Prompt to find your PC s IP address Locate and record the IP addresses of all PCs and Servers on your network that will work with PAM This document will help you recall individual PCs when it is time to specify their connections 81 Promise Array Management DHCP Issues Referring to Figure A 1 above note that it says Address Type Assigned by DHCP This means that a DHCP server gave this IP address to this PC when the PC connected to the network DHCP stands for Dynamic Host Configuration Protocol and refers to software that allows a file server to assign IP addresses to computers on the network DHCP is very helpful in reducing the number of IP address a company or organization requires The DHCP server assigns an IP address to a computer as it logs onto the network The IP address will remain the same until the computer logs off or disconnects for any r
53. rocess of verifying data integrity by recalculating redundant data and matching the data on the disk drives See page 70 Rebuilding The process of reconstructing an array in Critical mode by placing redundant data on a replacement disk drive See page 72 Critical Degraded array condition due to a failed or removed disk drive Applies to mirrored arrays RAID 1 and 0 1 only Fault tolerance is lost but the data is still accessible Triggers automatic rebuilding See page 73 Offline Striped arrays RAID 0 Degraded array condition due to one failed or removed disk drive The data is not accessible Contact Promise Technical Support for assistance See page 82 Mirrored arrays RAID 1 and 0 1 Degraded array condition due to two failed or removed disk drives Fault tolerance is lost The data is not accessible Contact Promise Technical Support for assistance See page 82 78 Appendix RAID RAID is an acronym that stands for Redundant Array of Independent Disks It is divided into different numbered Levels The numbers of these Levels do not mean that one Level is higher or better than another Each Level has its own advantages and shortcomings PAM allows you to select the RAID Level when you create an Array The available RAID Level selection depends on which Promise product you have and the number of disk drives available The table below lists the options Minimum Maximum Name l drives drives 1 4 2 2 Stripin
54. sed PC for dial in remote access Limit your installation to the computers of RAID users and your IT administrator PAM features password protection to further limit access and provide security of your data Laptop computer Home based PC Monitoring Utility Monitoring Utility o o o Router amp Firewall A networked PC Network File Server Monitoring Utility Message Server PC PC FastTrak TX4000 FastTrak 150 TX4 FastTrak S150 TX2plus Message Agent Internal RAID array Message Agent Message Agent Figure 2 1 Networked RAID has many installation options Chapter 2 Installation Message Server The Message Server is required if your RAID PC connects to a network If you want run PAM over a network install the Message Server on one of your networked computers including a file server a networked PC or the RAID PC Only one installation of the Message Server is required for PAM to work over a network You may install Message Server on more than one network PC or file server but PAM s network configuration will only use one of them thus any additional installations are useless Do not install the Message Server on any PC that may
55. the rebuild process i Help Always available Brings up the Online Help 44 Chapter 4 User Interface Popup Menus In addition to the commands in the dropdown menus there is a corresponding set of commands you can access via popup menus In a popup menu you can use any of the commands that are in black You will notice that some functions are grayed out meaning that you cannot use them Many functions require that you have User Account Rights to perform them All the menus have these three features relating to Tree View but not the icon itself e Refresh the screen display Expand Collapse the Tree e Hide Tree View MyConsole Icon Right click on the MyConsole icon jt to access the Hm Ki following commands right 2 e Create a new Message Server Collapse e Rename MyConsole Hide Pane This menu matches the MyConsole pulldown menu Remote Agent Icon Right click on the Message Server icon E to access the following commands right e Modify this Message Server See Information View e Delete this Message Server e Connect Disconnect this Message Server from the Message Agent e Rename this Message Server Delete Connect Refresh Rename Expand This menu matches the Server pulldown menu Hide Pane 45 Promise Array Management Local Agent Icon Right click on the Message Agent icon oH to access the following commands right e Login to Logout from this Message Agent e Rename this M
56. troduced in Chapter 3 The Tree View displays all of the elements of your RAID system Use it to navigate to specific components jt MyConsole DANIELDOORNBOS EE FASTTRAK_TH4000 Bh FTP1 E chi AET Maxtor 8700048 Es TEM DINA 3 70910 EE First rr y AET ch1iMaxtor 8700048 A chziMaxkor 8700048 al Users E administrator E Sammy A Figure 4 2 An example of a RAID system in Tree View Normally the Tree View is present To close it right click on any object and select Hide Pane from the popup menu To open it again go to View menu and Outline 34 Chapter 4 User Interface Tree View and Component Specific Menus In PAM like most Windows applications you can access the various commands and functions by opening dropdown menus and clicking on icons Each time you click on a component in Tree View PAM s menu bar also displays that component s dropdown menu Below are some examples Promise Array Management f Promise Array Management Promise Array Management My Console View Connection Pref RAIDMachine view Connection Pref RAID system View Connection Prefi MyConsole MyConsole Refresh M PAR DANIELDORN Rename K 5150 5x4 Poa 150 554 Ex ARES hi Refresh Collapse ho Hide Pane h3 Collapse h4 Collapse First rr y rray Hide Pane Y 7 chi Maxtor Hide Pane hiiMaxtor 8 Maxtor cheAIBM DJl BRIT Ch2AIBM DJN ch24UBM DJA Figure 4 3 Each item in Tree View has i
57. ts own dropdown menu in the menu bar Rather than access the menu bar you can right click on the icon of the component you are working with The menu bar and popup menus for Tree View items are identical 39 Promise Array Management Object View Object View is visible whenever the Tree View is visible The items appearing in Object View are determined by which component you select in Tree View In the example below we selected a Controller icon in Tree View First rray Figure 4 4 Object View of a Controllers components As a result you see the components of that Controller in this case six channels an enclosure and an array This feature makes it easy to find an individual component as well as see what items are assigned to higher level components Double click on these items to see their components in Object View and their configuration in Information View 36 Chapter 4 User Interface Information View Information View like Object View changes its content depending on which item you select in Tree View The difference is that you use Information View to obtain data input settings and information Disk Parameters Enable Lache Write Through C write Back v Enable 5 MART check Rebuild Setting Disable Hot 5pare amp uta Rebuild Rebuild Hate Low LLL High Reset Apply Figure 4 5 Information View showing part of the setup for an Array 37 Promise Array Management Status Ba
58. ustomize from the dropdown menu and click Next The Setup dialog box appears Please select an item from the Select Hardware list Then choose a Program Mode NOTE If you select Other from the Program Mode list you must manually select individual software components from the Components list Select Hardware Type Components FastTrak T4000 Remote Monitoring Utility Local Monitoring Utility Program Mode Message Server C RAID Server iv ip ee 3uperirak component C RAID Agent FastTrak Component C Remote Client UltraTrak Component FT 5150 TX4 Component FT 5150 TX2plus Component C Other FT TX4000 Component The Local Client allows monitoring of the array components used with this particular PROMISE Promise RAID controller and PC only TECHNOLOGY INC lt Back Cancel Figure 2 3 The Setup dialog box In the Setup dialog box choose your FastTrak card from the Select Hardware Type dropdown menu If you have more than one type of FastTrak in your PC select All 11 Promise Array Management 8 9 In the Program Mode box select the installation option appropriate for your system RAID Server Installs the Message Server on a file server or other networked computer RAID Agent Installs the Message Agent and FastTrak component s on the RAID PC Use this option when you plan to monitor the RAID Array from another computer on the network Remote
59. ve specified 40 Chapter 4 User Interface Help Under Help PAM has e Full online Help file e Table of keyboard shortcuts e Auto Demo display e About page with PAM information Promise Array Management Local Monitor Main View Connection Preference Mala EB Help Topics Keyboard Auto Demo MyConsole DANIELDORN E FASTTRAK S150 5x4 About Promise Array Management Figure 4 11 Help Menu PAM s online help follows the standard three panel interface with Contents Index and Find Help Topics Promise Array Management Help Help Topics Promise Array Management Help Help Topics Promise Array Management Help Contents Index Find mere Fin 4 Contents Index Find Click a book and then click Open Or click another tab such as Index 2 About Promise Technology 2 What is Promise Array Management Utility Q amp PAM Administration e PAM Quick Reference Q amp Using PAM e How dol Display Print 1 Type the first few letters of the word you re looking for 2 Click the index entry you want and then click Display about PAM Promise Technology access a message agent adapter add a new user a user to event to e mail alert address IP ddress tech support admin administration array administration administrative Cancel 1 Type the word s you want to find y Clear 2 Select some matching words to narrow your search Rebuild
60. ver from the system m ie ae A j MyConsole To disconnect a Message Server select it in Tree View piem then click the Disconnect button 5 in the Toolbar or Delete 1 Right click on the Message Server icon n in Tree View Refresh 2 Select Disconnect from the popup menu right pes Disconnect Reconnect a Remote Message Server To reconnect a message Server you have taken offline BB Mrconsoe 0 select it in Tree View then click on the Connect button 1 a vu p in the Toolbar or Delete 1 Right click on the Remote Message Server icon T Sie in Tree View TERE 2 Select Connect from the popup menu right Rename 53 Promise Array Management Remote Message Server Address Change Occasionally the IP address of a RAID server may change This happens when the PC running Remote Message Server e s physically moved to a different location e Gets a new static IP address e The DHCP assigned IP address was disconnected or shut down To make the address change do the following 1 Delete the existing Remote Message Server 2 Create a new Remote Message Server 54 Chapter 5 RAID Monitoring and Maintenance Local Agent Log in The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC Promise Array Management Local Monitor Main View Connection Preference Help MyConsale Refresh LOCALAGENT Expand Hide Pane Promise
61. x in the Information View if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 Click the Change button to update your configuration 59 Promise Array Management 9 E Mail Sender and Recipients Email ID of Alert Sender RAID Computer lt danieldiaprornize cor Change Input the email ID recipient for this machine which iz name lt replyermall gt or name email For example Administrator s admin mydomain cam Alert Recipients Email Address List EN Input the email address like namecemail gt or name email For example Joe Recipient myemailteimyisp cam Figure 5 12 Email Sender and Recipients scroll down to the Email Sender and Recipients box In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid Click the Change button to update your configuration Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 2 Click on the Message Agent icon oH to which you wish to add an email alert message recipient In the Alert Recipients Email Address List type in the email address of the user who you wish to receive alerts see below Click the Add button when you are done The names appear in the Current R

(PAM) User Manual - Promise Technology, Inc.

Contents

Download Pdf Manuals

Related Search

Related Contents