Troubleshooting - Client Explorer Configuration
Contents
1. Manual Started Automatic oo Services Window You can right click on the ProFile Database Service to Start or Stop the service To verify the service resides in the proper directory double click the Service Name and view the Path to Executable inTUIT Contents Troubleshooting Client Explorer 1 Firewall Settings Error Messages Run the Setup Wizard There are two Client Explorer Database types Personal Server Work with your own collection of data only you can use Shared Database Server Creates a shared Index viewable by anyone on the network To configure Client Explorer 1 Go to Options and select Database 2 Select Use Client Explorer 3 Click the Setup Wizard button 4 Go through the Wizard and select the appropriate choices 5 If successful you will see a confirmation Client Explorer Setup wizard You have successfully configured this computer to run a Shared Database Server You and other users of ProFile can connect to this server and share ProFile client and file information with the Client Explorer Click the Finish button to exit this wizard sku CESERV2003 INTUIT PR FILE N Configuring your Firewall If you cannot see your server in the shared server dialogue box Z you may need to adjust the Firewall configuration Note Windows 7 Advanced Firewall rules are similar to commercial firewalls with Inbound2. Outbound settings that may need to have profiledbservice exe added If the Firewall is set up to prompt you each time a program needs to access your network or the Internet you must give ProFile per mission to access your network If the Firewall does not prompt you you must configure the firewall manually To configure your Commercial Software Firewall rules please consult your user manual help file or vendor website Windows XP Vista or Windows 7 In Control Panel find Windows Firewall Add profiledbservice exe as an exception to the Firewall rules In Windows XP click the Exceptions Tab for Vista and Windows 7 click Allow a Program or Feature Through Windows Firewall Windows XP Windows Security Center Eel act Windows Firewall 9 Security Center Help protect your PC Resources Security essentials Windows Firewall is BIGgking Incoming network connections except for the o seed ea punas ion iia cere sana To help protect py anu programs and services tAlected below Adding exceptions allows some programs make sure the three security essentials are mar ON IF the settings are not ON Follow the z s r Get the latest security and virus recommendations To return to the Security Center later open Control Panel to work better But right HCAS WOU Security risk information From Microsoft What s new in Windows to help protect my computer i Check for the latest updates from oer g Firewall Prog
3. ten for Windows NT 2000 and XP that have no visual interface and can run even when a user is not logged in The ProFile Server serverinstall exe installs as a service under these operating sys tems it can t under Windows 95 or 98 which do not support ser vices so the install works differently on those systems Contact a network administrator for assistance Unable to query service If you see the message Unable to query service the Wizard has failed to shut down the service as required due to insufficient rights or an operating system error Contact a network administra tor for assistance Unable to shut down service If you see the message Unable to shut down service the ProFile database service will not accept the Wizard s command to shut down This is likely an access rights issue Contact a network ad ministrator for assistance Unable to shut down service The ProFile database service received the message to shut down but did not respond in a timely manner Click the Back button in the Wizard and try again Unable to gain local server address Firewall issue see page 2 Unable to restart service The path to the executable profiledbservice exe is incorrect Confirm in Start gt Settings gt Control Panel gt Administrative Tools gt Services gt double click Greenpoint ProFile Database Service Ver 1 00 and view Path to Executable Changing this path requires modifying the Windows R
4. Set up parental controls for any user Add or remove user accounts Change desktop background Change the color scheme Adjust screen resolution Clock Language and Region Change keyboards or other input methods Change display language Printer M Y Ease of Access ouse 5 Let Windows suggest settings Optimize visual display Additional Options G Program Files ProFile gt X 4 Favorite Links Name Date modified Type Size Gi E Documents b p ME Deskt Di Manifests eskto i J MPL eee J ProFile PDF Export pf Computer p uiii Pictures J Templates I Music E Addendum gg Recently Changed migrate By Searches m pof J Public Wal profile profiledbservice Folders mi proreg t a File name profiledbservice v _ Applications exe com icc Y inTUIT Exceptions control how programs communicate through Windows Firewall Add a program or port exception to allow communications through the firewall What are the risks of unblocking a To enable an exception select its check box ogram Program or port Adobe CSI C54 C BITS Peercaching Blizzard Downloader Blizzard Launcher C Connect to a Network Projector Core Networking O Distributed Transaction Coordinator File and Printer Sharing Firefox Google Earth HP Device Setup LJiSCSI Service hal Ads CEPR H oor inTuUIT a FILE Config
5. Wizard there may be existing network configuration that prevents installation of the ProFile Server The Wizard checks for an existing ProFile database server running on the computer That may be an obstacle to configuring a new server ProFile can only configure the server by passing a com mand script that sets options automatically when the server is started With Windows XP Vista and Windows 7 the database server is installed as a service However you must ensure that a database server is not already running as a service on the computer If it is running then you must stop it otherwise you cannot complete the configuration of a new server or new server settings Rights and Permissions Under Windows XP Vista and Windows 7 users can have many different combinations of rights and permissions for interacting with the operating system For example You can prevent users from seeing inside certain folders running certain programs deleting files If this is the case contact your Network Administrator Insufficent Rights Shutting down service If you see the message Insufficient Rights Shutting down ser vice you do not have sufficient access rights to shut down the currently installed ProFile Database Server Contact a network ad ministrator for assistance N PR FILE Error Messages CONT D Insufficient Rights to Modify Service This is an access rights issue Services are special programs writ
6. Database Name Description Status Startup Type iB posses Se ee lt i DCOM Server Pro The DCOM Started Automatic BR Shared Fokteis i Sh Desktop Window Provides De Started Automatic b Local Users and Groups Stop the service i gt Performance Pause the service v DHCP Client Registers an Started Automatic ta z Restart the service S Diagnostic Policy The Diagno Started Automatic ay Device Manager n N i 3 A v Diagnostic Service The Diagno Started Manual E Disk Management S Diagnostic System The Diagno Manual Gh Disk Defragmenter Provides Dis Manual Distributed Link Tr Maintains li Started Automatic Sh Distributed Transa Coordinates Manual S DNS Client The DNS Cli Started Automatic 4 Encrypting File Sy Provides th Manual S enstart64 Started Automatic G Extensible Authen The Extensi Started Manual G Fax Enables you Manual G Function Discover The FDPHO Manual Sh Function Discover Publishes th Started Automatic S Group Policy Client Theservice Started Automatic S Health Key and Ce Provides X 5 Manual lt 4 HomeGroup Liste Makes local Manual Si HomeGroup Provi Performs ne Manual S5 HsfXAudioService User mode Automatic Human Interface Enables gen Started Manual Sh IKE and AuthIP IPs The IKEEXT Started Automatic S InstallDriver Table Provides su Manual S Intel Local Schedu S
7. PR FILE N Troubleshooting Client Explorer Configuration The Client Explorer helps you manage all your client data files Users on a network can share the same database so that the index is constantly up to date for all to see and files never disappear in forgotten local folders If you run ProFile on a network and intend to share databases or manage client files be tween different workstations you must install and configure a ProFile database server on at least one networked computer The ProFile Server ensures that different machines can share Client Explorer data across the network Troubleshooting Client Explorer Server If you are experiencing difficulties installing the Client Explorer Server please complete the following troubleshooting steps Start the Service Windows XP Vista or Windows 7 To verify whether or not the service is activated 1 Right click My Computer or Computer 2 Select M anage 3 Expand Services amp Applications 4 Click Services 5 Find Greenpoint ProFile Database Service Ver 1 00 6 Make sure the status is Started EN Computer Management ii File Action View Help e 9 0B ab BRA gt a n p Services amp Computer Management Local Actions a System Tools b Task Scheduler gt E Event Viewer a Shared Folders Services Greenpoint ProFile Database Name Service Ver 1 00 DCOM Server Pro The DCOM Description Stat
8. at home or work where you know and trust the people and devices on the network E Videos E3 migrate 05 08 2010 12 41 Application 658 KB TT oa amp Hom m pof 24 11 20051 00PM_ Application 506 KB Incoming connections Block all connections to programs that are not on the ae l wal profile 14 01 2011 1 39PM Application 16 418 KB ieee ed E profiledbserver 11 03 2003 12 54 Application 1 715 KB re a ers En Network iE Computer j 21 10 2003 5 06PM Application 1 156 KB Notification state Notify me when Windows Firewall blocks a new Ma Acer c 19 11 2010 10 35 Application 1 543 KB ac E3 proreg 05 08 2010 12 41 Application 756 KB m Public networks Not Connected QBFC3_ObInstaller 30 01 2004 5 20 AM Application 6 940 KB Ca i ii 4 Setup 30 08 2006 4 02 PM Application 4 528 KB X Workstation Install 05 01 2011 3 59PM Application 2 989 KB pp See also File name profiledbservice Applications exe com icd v Penomet Network and Sharing Center Windows Firewall with Advance EZ Inbound Rules Name Group Profile Starcraft I All Yes b E Monitoring Connect to a Network Projector TCP Out Connect to a Network Proje Private No Y Filter by Profile gt Connect to a Network Projector TCP Out Connect to a Network Proje Domain No A Connect to a Network Projector WSD Ev Connect to a Network Proje Private No Y Fiter by State 4 What type of ru
9. eeps Bza Eochar CO Connect to a Network Projector dta Backup and Restore A Core Networking x Back up your computer Restore files from backup O Distributed Transaction Coordinator Windows Anytime Upgrade M Dragon Age Origins Get more features with a new edition of Windows 7 HHONONAAAASA OOOSOOOO88S 2 Administrative Tools i Free up disk space Defragment your hard drive Create and format hard disk partitions View event logs Schedule tasks jB Computer JONE gt Computer gt Acer C Program Files x86 ProFile gt v Search Pror Organize v New folder Control Panel Home mes a Help protect your computer with Windows Firewall E Recent Places Name Date modified Type Size Allow a program or feature Windows Firewall can help prevent hackers or malicious software from gaining access to your computer ae J MPL 23 01 2011 2 21 AM File folder noe through the Internet or a network ma aaa JJ ProFile PDF Export 23 01 2011 2 21 AM File folder Change notification settings How does a firewall help protect my computer Documents 7 p as 23 01 2011 2 21 AM File folder Turn Windows Firewall on or gt What are network locations d daii I Templates 23 01 2011 2 21 AM File folder Restore defaults 4g le V Home or work private networks Connected 6 tice E Addendum 23 11 2007 3 39 PM_ s Application 144 KB Networks
10. egistry Call 1 800 452 9970 for assistance Insufficient Rights Starting service With Windows XP Vista or Windows 7 the Wizard will attempt to start the ProFile Database service profiledbservice exe If it fails is is often because the user has insufficient rights to start a service Contact a network administrator for assistance inTuIT Unable to create shared directory After the Wizard shuts down all services servers it installs default folders in C Shared Profile Data for the database and C Shared Profile Data Datafiles for shared client files This is not configu rable This makes the wizard simpler If you are installing to a server with no C drive an unusual situation it will be necessary to use the stand alone Server Install serverinstall exe on the CD or Virtual CD which allows configuration of that path Alternately there may be another reason that the Wizard is unable to create those folders Could not create script ProFile configures the server on start up by using a command script that the Wizard creates and stores in the ProFile folder This directory is usually C Program Files Profile the script is called PROFILEDB GDS This script contains the default alias which associates the name by default PROFILEDB and the folder that contains the database files file extension of FF2 The default association looks like this PROFILEDB C Shared Profile Data A user at a workstation who connects
11. le would you like to create Connect to a Network Projector WSD Ev Connect to a Network Proje Domain No Y Filter by Group Connect to a Network Projector WSD Ev Connect to a Network Proje Private No View gt connect to a Network Projector WSD Ev Connect to a Network Proje Domain No connect to a Network Projector WSD O Connect to a Network Proje All No Core Networking DNS UDP Out Core Networking All Yes Core Networking Dynamic Host Config Core Networking All Yes Core Networking Dynamic Host Config Core Networking All Yes Core Networking Group Policy LSASS Core Networking Domain Yes Core Networking Group Policy NP Out Core Networking Domain Yes Core Networking Group Policy TCP O Core Networking Domain Yes Core Networking Internet Group Mana Core Networking All Yes Core Networking IPHTTPS TCP Out Core Networking All Yes Connect to a Network Projector core Networking IPv6 IPv6 Out Core Networking All Yes ji i Core Networking Multicast Listener Do Core Networking All Yes Rule that controls connections for a Windows experience Core Networking Multicast Listener Qu Core Networking All Yes Core Networking Multicast Listener Rep Core Networking All Yes Custom Core Networking Multicast Listener Rep Core Networking All Yes Custom rule Core Networking Neighbor Discovery A Core Networking All Yes Core Netw
12. orking Neighbor Discovery S Core Networking All Yes Core Networking Packet Too Big CMP Core Networking All Yes core Networking Parameter Problem l Core Networking All Yes core Networking Router Advertisement Core Networking All Yes Core Networking Router Solicitation IC Core Networking All Yes Core Networking Teredo UDP Out Core Networking All Yes Core Networking Time Exceeded ICMP Core Networking All Yes Distributed Transaction Coordinator TC Distributed Transaction Coo Private No iv Distributed Transaction Coordinator TC Distributed Transaction Coo Domain No le and Printer Sharing Echo Request I File and Printer Sharing Public No Refresh J Export List Is connections for a program Help Error Messages Computer Management 5 a File Action View Help e9 A0E ane u u p Click Start gt Settings gt Control Panel gt Administrative Tools gt Services Look for the ProFile Database Service If the service is listed make sure that the status is Started that the startup type is Automatic and that it logs in using the local system account Services If amp Computer Management Local oO Services 4 4 amp Storage if System Tools gt Task Scheduler Greenpoint ProFile
13. rams and Services Get support for security related issues 4 Automatic Updates Get help about Security Center File and Printer 5 haring ENS SEN een eager Virus Protection Network Diagnostics for Windows P alerts me wf i Manage security settings for Memeleri sai targe Remote Desktop 5 memet oe UPnP Fiamework W Automatic Updates warcraft III Add Program Add Fort Display a notification when Windows Firewall blacks a program iH Setup exe f EU Workstation Install exe What are the risks of allowing exceptions C Templates Fl Addendum exe Ey OBFC3_ObInstaller exe File name profledbservice exe i Open My Network Files of type Applications exe com icd PR FILE Configuring your Firewall CONT D Windows Vista Oe gt Control Panel gt e Control Panel Home pe epee Classic View System and Maintenance Get started with Windows Back up your computer LAA e e Security Check for updates C Allow a program through Windows Firewall Network and Internet View network status and tasks Set up file sharing _ Hardware and Sound 2 Play CDs or other media automatically Programs K Uninstall a program Change startup programs Recent Tasks aeons Printer Change system sounds Change your Windows password Add a Program Appearance and Ay Personalization D User Accounts and Family Safety
14. tarted Automatic Extended 4 Standard you have installed ProFile and the ProFile Database Service is not listed in the Services window 1 N Open a DOS window Click on Start gt Run and type cmd Next type C and press the lt Enter gt key Type cd lt ProFile installation path gt and press lt Enter gt Note the space following cd The installation path is usually C Program Files ProFile or C Program Files x86 ProFile Next type profiledbservice exe i to install the service Note the space before the slash Close the DOS window and return to your services window Click Start gt Settings gt Control Panel gt Administrative Tools gt Services The server should now appear as Started Open ProFile and configure your Client Explorer to use a Shared Database Server Tannen Q I ve set an Options Package but the database settings keep reverting when I restart ProFile How can I correct this A This can happen if you do not remember to save your op tions package Go to Options gt Administration If you have selected options package 2 or 3 you must save your options each time you change your settings Select Prompt to save changes if you want ProFile to remind youto save configuration changes into the options package In some cases even with the help of the Client Explorer Setup Wizard Options gt Client Explorer gt Setup
15. to the standalone Shared Database Server will see that association in their Client Explorer gt Options as a Database To correct this error search for and delete the script file PRO FILEDB GDS created during an earlier install This script is only used to initialize a shared server this will not affect the prior ProFile Server installation Unable to restart service You have sufficient rights but the service did not re start Try manually reinstalling the service Select Start gt Run and type lt directory name gt profiledbser vice exe i Or reinstall the ProFile application software Unable to restart service You don t have sufficient rights to initiate the service Contact your network administrator 7008 Roper Road NW Edmonton AB T6B 3H2 Phone 1 800 452 9970 Fax 1 888 829 1724 INTUIT profile intuit ca
16. uring your Firewall CONT D Windows 7 jes gt Control Panel gt System and Security gt 4 Search Control Panel File Edit View Tools Help File Edit View Tools Help Control Panel Hi gt n Ara a a Action Center i Allow programs to communicate through Windows Firewall System and Security Review your computer s status and resolve issues Change User seount Control settings To add change or remove allowed programs and ports click Change settings Troubleshoot common computer problems Restore your copaff rto an earlier time Network and Internet What are the risks of allowing a program to communicate 0 Change settings Pe hice and Sound Pg Windows Firewall Check firewall status Allow a program through Windows Firewall Allowed programs and features Programs User Accounts and Family We System i Home Work Private Public Safety 4 View amount of RAM and processor speed Check the Windows Experience Index 7 Sa Dele Appearance and Allow remote access See the name of this computer fa Device Manager Acer Arcade Deluxe Medialibray Service Personalization Windows Upd ate Acer Arcade Deluxe Resident Program Clock Language and Region Turn automatic updating on or off Check for updates View installed updates Acer HomeMedia Ease of Access p r Adobe CSI CS4 OWENGpUNS Adobe CSI CS4 Require a password when the computer wakes Change what the power buttons do E Change when the computer sl
17. us Started Saipe j m Actions Automatic r eee E E h Desktop Window i Provides De Started Automatic Greenpoint ProFile Databas 5 a abe nine the cence S DHCP Client Registers an Started Automatic More Actions gt By Device Manager Restart the service S4 Diagnostic Policy TheDiagno Started Automatic l 4 amp Storage Sh Diagnostic Service The Diagno Started Manual 5 P Disk Management S4 Diagnostic System The Diagno Manual P B Services and Applications lt 4 Disk Defragmenter Provides Dis Manual i Services S Distributed Link Tr Maintains li Started Automatic Par WMI Control S4 Distributed Transa Coordinates Manual S4 DNS Client The DNS Cli Started Automatic S Encrypting File Sy Provides th Manual S4 enstart64 Started Automatic S Extensible Authen The Extensi Started Manual S Fax Enables you Manual G4 Function Discover The FDPHO Manual Started S Function Discover Publishes th Automatic Greenpoint ProFil S Group Policy Client The service Started Automatic G Health Key and Ce Provides X 5 S4 HomeGroup Liste Makes local Manual Manual Si HomeGroup Provi Performs ne Manual Gs HsfXAudioService S Human Interface Enables gen User mode Automatic Started Started Manual GA IKE and AuthIP IPs The IKEEXT S4 InstallDriver Table S Intel Local Schedu Automatic Provides su
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