Trouble-shooter - Star-Oddi
Contents
1. 2014 Star Oddi All Rights Reserved Page 8 User Manual Trouble shooter for Mercury 1 6 Communication Problems W hen there is a lot of electromagnetic noise you might experience communication problems between the logger and the Communication B ox Try the following 1 Move the Communication B ox further away from other electronic equipment if possible 2 Connect the In the field Power Supply The power supply is a 9v battery with a connector to the Communication Box that can be used in the field with Laptop when there is no grid available 2014 Star O ddi All Rights Reserved Page 9 User Manual Trouble shooter for Mercury 2 Starting a New Measurement Seguence 21 Communication Errors 1 Timeout on command echo no response from recorder a Check if the voltage selection on the AC DC adaptor is set to 9V or higher b This may happen because the logger has been removed and inserted again into the hole The recorder is off line Please try to connect again 2 Other communication errors Other communications problems can occur although the logger is still on line The user is prompted to try starting the logger again in a new measurement Sequence If the user chooses to connect to the logger again a CRC error will most likely occur In that case the user should disable the CRC check Settings Connection 2014 Star Oddi All Rights Reserved Page 10 User Manual Trouble shooter for Mercury 3 Retrievin2. cable or the recorder If this is the case please contact Star O ddi 7 Retrieve data from the short test Recorder Retrieve Data Analyse the data and verify that the values are correct Updating Settings to Recorder Fault If there is an existing communication problem while using a USB serial converter the user can try to disable the Check Data Echo in SNMS option This option will bypass data echo checks resulting in less restriction on communication protocol By choosing the Settings menu and the Connection option command the following window appears Connection Options Perform CRC test when retrieving RID 3 Check Data Echo in SNMS and updating settings in Disconnect and Retrieve Data If data is in the recorder then Don t retrieve the data automatically J Automatic data retrieval upon connection Ask user whether to retrieve the data Perform Comparison test on RID in SNMS OK Cancel Figure 1 7 Disable the Check Data Echo in SNMS Press OK and try to connect again Comparison Test Error The comparison test takes place when the PC has sent all the settings data to the recorder and it reads the whole file back and compares to what was sent Bad communication can cause errors in the information file when read back If the data echo check is enabled it is guaranteed that the information file was transferred correctly to the recorder therefore it is OK to disable the comparison test
3. to the computer and insert the DST If using a StarCom cable Connect cable between the recorder and computer Figure 1 1 Select the green com port COM14 Figure 1 2 NOTICE If no connection can be established with the logger using the US B serial converter cable the following procedure should be performed 2014 Star O ddi All Rights Reserved Page 3 User Manual Trouble shooter for Mercury First connect the USB serial converter to a USB port Open the Control Panel under the Start menu and open the Device Manager W Consi Ponsi Al artrai Panel hams cy isana Cantera lisne SAPE AR OAA AS eg us Pan eaten Adjust your computers settings V actions Cortes Dy Adrrereateative Touts O Acne Garena Bg Aon WP tactus and estore E ET TIT E3 Cain Menagernert E Credernai Maraqer V Date and Tora Draut Progen S Dai Corno Pire E eamp Geagers dA Cover Manage EA Orn anc Porter ITT B Lee of Access Cortes Ei Fin Foye I Hise Seven amp Forts J Gera Aon ris b Isdaun Opens EB treat GMA Drwer gt Interas Optom p Bi inber TF cc ation eed Oter Sarsors Pues P Mowe SB Neto ane Wearing Cottey E Mathe store Arma icone oc B Prenis Cortina B Petormie formation ard Toos TTT BB hone ani Moder Pewee Opor EB Vingras sd Features E Icon Repon anti Linguere Rerretetpy end Destine Connections A Sound BB ert ax dutty 4 weech Am ogretian A syre Corce Synem elk Tadia ani Gart Minu To
4. Trouble shooter for Mercury STAR ODDI Skeidaras 12 210 Gardabaer Iceland Tel 354 533 6060 star oddi star oddi com www star oddi com User Manual Trouble shooter for Mercury Table of Contents 1 Connecting to the Recorder Liznisinsi nassnksiussidsskuusisks nasinias nasida duo sana simasianleinis 2 E od ALON e rr ran 2 WZ NO VOMOW EON assianetesdiinsi a sia ai ae dakai i a aka aaa 2 Defining the Com Port for USB Serial Converter cccccccccseeeeeeeeeeeeeeeenaees 2 Ged ING CFCC ICING P EEE 6 1 4 Unstable Green LIght ccccccccceccccsececseeeeeeeeessecesseesessaeeeseeeeseeeeeeaes 6 1 5 Communication Errors cece ceeccceececeececeeeeceeeeteeeseu eaten ceteeesseetsneesaneeeas 6 All Three Lights on the Box are ON cccccecccsceceeecceeeceeeceuecceecseeseueeseeesseesegs 6 CRO EURO a a Fr 7 DEDE CRE EL K oriai ainiai iii i E i o ii eee anes eet spent te 7 Updating Settings 10 Recorder F AU Misicccecccsnecesescseseresiveceuecinaceseseresexesduwcezesdsesies 8 Comparison Test EMO PPP 8 t6 COMMUNICATION PODIS Kiske a a a a area iaeeeee ae 9 2 Starting a New Measurement Sequence cccceeeeeeeeeeeseeeeeeeeeneeeenees 10 21 COMMUNICA ENO asis iii iii ii i ii is 10 3 PRO UIO VAIN I B I ESBO gp Ee EEE 11 3 1 Communication Errors c cece ceeccceececeecece cece aaa kasa aaa aa aaa saaa aaa aaa saaa aaa 11 2014 Star Oddi All Rights Reserved Page 1 User Manual Tr
5. g Data 3 1 Communication Errors 1 No data retrieved This is likely to happen if the battery is depleted or has failed This means that the logger has not taken measurements To verify if the battery is dead the following can be carried out a Insert the logger into the box so that all lights are on b In Mercury choose Settings Communication Serial Ports and set the Port Enable Power as OFF Before pressing the OK button watch the yellow and green lights carefully a Press OK If the green light goes off ca two seconds later than the yellow light there Is still battery life remaining b If the green and yellow lights go off at the same time when the OK button is pressed the battery is dead Remember that after these steps you have to go back to Settings Communication Serial Ports and set the Port Enable Power to ON 2 Timeout on command echo There is no response from logger This may happen because the logger has been removed and inserted again into the hole The recorder is off line Please try to connect again and retrieve data 3 Other communication errors while retrieving data The result of the retrieval can be viewed in the MIT file Usually if the communication is in order and all the data is retrieved correctly Mercury will automatically convert the data from the decimal values DAD to the unit values DAT If this is not the case then Mercury may drop the conversion part and it is up to t
6. he user to either retrieve the data again or manually convert the data depending on the status of the retrieval If a communication error occurs in the middle of data retrieval the logger goes off line The user must connect to the logger again and retrieve the data again 4 Communication errors while updating logger status In the event that a communication error occurs while updating the status in the logger i e after retrieving the data the CRC register in the logger is probably corrupt Thus when connecting again to the logger a CRC error will likely occur If so please disable CRC check as described under CRC error in chapter 1 5 2014 Star Oddi All Rights Reserved Page 11
7. idimbueng A User Accounts D Medam Arytene Upgrade FD Windowst Candigoce ITT 727 EDESSE Windows Upsate Figure 1 3 Click on Ports COM amp LPT gt i B amp 2 unnur PC g Computer gt g Disk drives D A Display adapters gt yi DVD CD ROM drives b oe Human Interface Devices Keyboards D JI Mice and other pointing devices D L Monitors b a Network adapters 177 Ports COM amp LPT i Be Communications Port COM1 TXT ECP Printer Port LPT1 XT USB Serial Port COM14 gt E Processors b Sound video and game controllers D gt Storage controllers gt ql System devices b g Universal Serial Bus controllers Figure 1 4 2014 Star O ddi All Rights Reserved Page 4 User Manual Trouble shooter for Mercury Double click on USB Serial Port and select Port Settings USB Serial Port COM14 Properties General Port Settings Driver Details Bits per second Data bits Parity Stop bits 1 Flow control None Rese Duis Figure 1 5 C lick the Advanced button and the following window appears 2 2 1 Advanced Settings for COMES companies USB Trarater Sizes Cance Select lower settings ID correct performance problems st low baud rates Oefalts Select Inger setings for faster performance Receve Dyes ar Tranarst Bytes sa BM Cotos Meaceianecus Ontos Select lower settings to correct resp
8. is may though produce errors in the RID file which again may produce errors in the conversion of data Disable CRC Check 1 Go to Settings Connection and disable Perform CRC test when retrieving RID 2 Try connecting to the recorder Recorder Connect 3 If connection is OK then examine the RIT file for possible errors These possible errors may manifest themselves as very high gt E20 or very low lt E 20 calibration constants Other errors may be abnormal times dates and abnormally high measurement sequence number in the RIT file Usually Mercury will come up with a warning if the calibration constants or time date is not normal If the RIT shows Signs of these errors please request recorder backup file RBD from Star O ddi 4 If the recorder has been measuring data try to retrieve the data Recorder Retrieve Data If data cannot be retrieved then there is a fault with the PC com port the Communication Box cable or the recorder If this is the case please contact S tar O ddi 2014 Star Oddi All Rights Reserved Page User Manual Trouble shooter for Mercury 5 Make a short measurement test and start the recorder with a new measurement sequence Recorder Start New Measurement Seguence 6 Connect to the recorder after the short measurement test Recorder Connect The CRC check is automatically enabled If a communication CRC error occurs then there is fault with the PC com port the Communication Box
9. onse probiers Serial Enumerator 4 Senge Prnie Latency Timer nsec i Cancel if Power OF Frei On Saree Amor Teneouts Set RTS On Gose Disate Modern CEI At Startup Minium Read Tineout nsec i vf Erwile Selectve Susnend Yow Vente Tmenut msec 2 ae ve M oc e Tenecut maec Ss Figure 1 6 Under COM Port Number you can define a com port for the USB serial converter After having selected the COM Port Number make sure to close Mercury W hen re opening Mercury the COM port should become active in Mercury and can be viewed either under the Connection W izard or Settings gt Communication gt Serial Ports If the COM port number does not become active in Mercury please try another CO M port number Even though the Device Manager of the computer reports that a COM 2014 Star O ddi All Rights Reserved Page 5 User Manual Trouble shooter for Mercury port number is in use it might be possible to define and use those COM ports for the USB There is no one solution here as it varies between computers and the user may have to try several times to define a few different COM port numbers It might also be necessary for the user to shift the USB plug between different USB inputs on the computer If the USB cable is switched to another port the computer may not find it at first but If it is un plugged and re plugged it is likely to be found 1 3 No Green Light L 2 3 4 C heck if the red and yellow ligh
10. ouble shooter for Mercury 1 Connecting to the Recorder In order to be able to communicate with the recorder the three diodes on the communication box need to be lit The red diode shows that power is fed from the power supply to the Communication Box Yellow shows that Mercury has made connection with the box and that the correct COM port has been selected Green shows that the recorder is in a correct position for seeking connection 1 1 No Red Light 1 Check if the power supply is plugged in 2 Check if the polarity of the connector is correct The plus should be on the inside and the minus on the outside 0 1 2 No Yellow Light 1 Check if the correct recorder type has been selected under the File Recorder Type menu Check if the red light is on Check the cable connection between the PC and Communication Box Check if the correct COM port has been selected see chapter 3 Check if the power on PowOn indication is shown at the bottom of the Mercury window Ci BF WN Defining the Com Port for USB Serial Converter The easiest way to find the correct Com Port is to use the Connection W izard which can be found under the W izards menu in the software The wizard will display all the com ports available Plug in the USB cable and the selected com port will turn green 2014 Star Oddi All Rights Reserved Page 2 User Manual Trouble shooter for Mercury If using a communication box Connect the box
11. r for Mercury CRC Error The CRC testis a safety check performed by the software when retrieving the Recorder Information Data RID The CRC is a register in the RID file which is calculated and placed in the recorder s RID when starting up a new measurement Sequence When retrieving the RID from the recorder Mercury calculates the CRC from the retrieved data and matches it against the recorder s CRC register If they do not match a CRC error is reported The reason why a CRC error occurs is most likely due to bad communication C heck section 1 5 It is possible to disable the CRC check while connecting This is done under Settings Connection in the software Normally the CRC should not be disabled but the following scenarios are an exception where CRC check can be disabled a A communication error occurred while connecting Please check section 1 5 before disabling CRC check b A communication error occurred while initiating a new measurement sequence c A communication error occurred after data retrieval while updating status in the recorder d A communication error occurred while putting the recorder to sleep e A communication error occurred while updating status in the recorder upon POR Power on Reset error detection W hen connecting to the recorder and POR error is detected a new status is initiated in the recorder and the RAM data is reset f Repeated CRC error occurs and the above does not apply has been checked Th
12. ts are on C heck if the voltage selection on the AC DC adaptor is set to 9V or higher 220V AC Check if the logger is inserted correctly into the hole in the box The spherical end should face down If the recorder has been recording in water please wipe it dry before inserting it into the box 1 4 Unstable Green Light L 2 If using a laptop make sure that the DC power supply for the laptop is kept as far away as possible from the Communication B ox If the logger comes with a plastic tube attached make sure that the tube goes all the way through the hole on the bottom of the box so that the logger is placed on the correct level for communication 1 5 Communication Errors All Three Lights on the Box are on 1 2 3 4 Check if the voltage selection on the AC DC adaptor is set to 9V or higher If using a laptop please make sure that the power cable DC power supply are located as far as possible away from the Communication Box and the communication cable Make sure that no electrical devices power sources are close to the communication cable box Check the cable connection between the PC and Communication B ox If a Device Error is reported upon connection please check if the Mercury program has been opened more than once This error can also occur if a different program is open and is using the same communication port as Mercury 2014 Star O ddi All Rights Reserved Page 6 User Manual Trouble shoote
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