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Polycom CX 300 User Guide

1. 2 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Safety Notices Safety and Compliance Usage and Cleaning e Use in accordance with these instructions e Do not use near any heat sources e Only use attachments accessories specified by Polycom e Clean only with dry cloth Operating Environment This device is rated as a commercial product for operation at 41 F 5 C to 95 F 35 C WARNING Electrical Safety Failure to properly set up use and care for the Polycom CX300 can increase the risk of damage to the Polycom CX300 or possible serious injury To ensure personal safety this product must be used with NRTL Listed UL CSA ETL etc and or CE marked Information Technology equipment Warning This equipment may become inoperable if electrical power fails or broadband internet access is interrupted Any changes or modifications not expressly approved by Polycom could void the user s authority to operate this device No serviceable parts included Disposal of Waste Electrical amp Electronic Equipment in the European Union and Other Countries with Separate Collection Systems This symbol on the product or its packaging means that this product must not be disposed of with your household waste Instead it is your responsibility to hand this over to an applicable collection point for the recycling of electrical and electronic equipment This separate collection and recycling will help t
2. Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Po
3. User Guide for the Polycom CX300 Desktop Phone www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Troubleshooting Your Phone This chapter presents problems likely causes and corrective actions Problems are grouped as follows e Power and Startup e Controls Placing and Receiving Calls e Access to Systems e Audio e Microsoft Office Communicator 2007 R2 If you still need assistance contact your system administrator Power and Startup There are power issues The Polycom CX300 desktop phone has no power The handset appears to be fine There may be problems with but there is no interaction your Microsoft Office between the handset and the Communicator 2007 R2 client Microsoft Office Communicator software or with the Microsoft 2007 R2 client Office Communications Server 2007 software Do one of the following steps Verify that no lights appear on the unit when it is powered up Verify that the USB port provides power Try the phone in another USB port where the power is known to be working Note The phone will not work if it is connected to bus powered USB hub Contact your system administrator to ensure your account is configured properly and that your Microsoft Office Communicator 2007 R2 client software and the Microsoft Office Communications Server 2007 software are properly installed and configured www InternetVoipPhone co uk sales internetvoipphone co u
4. Cals On Hold sscsecassdcureadasesdsmewtate wend ew batunesee 2 6 Forwarding Calls 2422405 guneei kinpika Eaei e te E 2 6 USE Voice Val e a r e r NET 2 7 Using Your Phone with Microsoft Office Live Meeting 2 7 Changing the Lancuace a lt c 0cccaneoaencgpedesdeanege seas aeneneua 2 8 Restariine Your Phoe j126 20s0snededvarctutue gyenatyaes dx doa ees 2 9 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone yi 3 Troubleshooting Your Phone 20eee00ee07 POWer and Slab ereere nena n a leek a A EA 3 1 Controls Placing and Receiving Calls 00 0 0 000008 3 2 ACCESSO DY LCS arerioen rT EEA a sas A ous on eas 3 3 ANO pois oe E E E E E E E A T 3 3 Microsoft Office Communicator 2007 R2 0 2 eee eee 3 4 Safety Notices 22 22 Safety Notices 1 Index ccc ec ccc ee cc ccc cece eee e cece cees e index www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom CX300 desktop phone The Polycom CX300 provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007 R2 The Polycom CX300 supports advanced functionality including e High definition audio for best possible
5. handling the call When the notification pop up appears e You can answer the call with the Polycom CX300 desktop phone or with Microsoft Office Communicator 2007 R2 e You can reject the call by pressing the Delete key Depending on the configuration either the call is sent to your voice mail or the caller receives a message that the call cannot be connected To take any other action you must perform those actions on the Microsoft Office Communicator 2007 R2 client window Other possible actions could include responding with an instant message setting your presence status to Do Not Disturb for the next 30 minutes or redirecting the call to another number device or to your voice mail To answer an incoming call 1 Do one of the following steps a Click the caller s name or phone number in the notification or press the Speakerphone key to answer the call using the Polycom CX300 speakerphone b Pick up the handset c Optional Press the Headset key to answer the call using a headset To end a call gt Doone of the following steps Replace the handset Press the Speakerphone key if you are using the speakerphone Press the Headset key if you are using the optional headset www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Basic Features of Your Phone Redialing Numbers The last placed call is any of the following e The call you just completed on your phone e Th
6. seconds of the splash screen s display Press the dial pad key to return to a previous menu or exit phone settings menu Do not disconnect the phone from the computer that is running Microsoft Office Communicator 2007 R2 when making changes to the phone settings This could result in data corruption This section contains instructions for e Volume Key Response Rate e Call Volume Setting www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started with Your Phone e Text Size Setting Volume Key Response Rate The volume key response rate sets how fast the volume changes after the user s key press and how fast the phone s volume increases or decreases in response to a user s key press To change the volume key response rate settings 1 After you press the 5 dial pad key during startup press 1 to continue with device settings and then press 1 again to continue 2 Press 1 for volume key settings The message You can adjust the rate which volume will increase or decrease when holding down the volume buttons is displayed Continue pressing 1 to read through the message 3 Select a volume press response rate The possible values are 1 slow 2 standard and 3 fast 4 When prompted with Use the lt your choice of gt volume button response rate YES 1 Cancel press the appropriate key If you press 1 the volume key press response rate is saved 5 Press
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8. 00 desktop phone with attached USB Cable Handset Handset cord Quick Start Guide and registration card Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Assembling Your Phone This section describes how to assemble your Polycom CX300 desktop phone Connect handset and headset optional www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started with Your Phone e Connect the Polycom CX300 to your computer If your phone is already assembled and connected to your computer go directly to Features of Your Phone on page 1 5 Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect one end of the handset cord to the handset and the other end of the cord to the handset jack on the back of the phone 2 Optional Connect the headset cord to the headset jack on the back of the phone A list of supported headsets is available in the Voice section of Polycom s Support web site at http Awww polycom com support voicedocumentation POLYCOM Note If headsets are deployed in high electrostatic environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive electrostatic buildup in your environment This can includ
9. 2007 R2 1 7 connecting the handset 1 3 connecting the headset 1 3 E ending calls 2 4 F features list of 1 5 first time use 1 7 forwarding calls 2 6 G getting started 1 1 H handset answering a call 2 4 connecting 1 3 placing a call 2 2 2 3 headset answering a call 2 4 connecting 1 3 placing a call 2 2 2 3 holding calls 2 6 L location of phone 1 7 M microphone muting 2 5 Microsoft Office Communicator 2007 R2 audio settings 1 7 changing language 2 8 signing in 1 7 upgrading 1 7 Microsoft Office Live Meeting phone used as an audio device with 2 7 muting the microphone 2 5 P parts list 1 2 phones assembly 1 2 connecting to computer 1 4 getting started 1 1 handset 1 3 headset 1 3 illustration 1 2 location 1 7 restarting 2 9 settings 1 8 troubleshooting 3 1 USB connection 1 4 voice mail 2 7 placing calls 2 2 2 8 R redialing numbers 2 5 restarting phones 2 9 Index 1 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone S speakerphone answering a call 2 4 placing a call 2 2 2 3 supported languages 2 8 T troubleshooting audio problems 3 3 controls problems 3 2 power and startup problems 3 1 system problems 3 3 U usage guidelines 1 10 USB connection 1 4 useful phone tips 1 10 V voice mail 2 7 volume adjustment 2 5 Index 2 www InternetVoipPhone co uk sales internetvoipphone co
10. We POLYCOM gt User Guide for the Polycom CX300 Desktop Phone Microsoft Office Communications Server 2007 R2 Edition November 2009 1725 32504 001 Rev Al Trademark Information POLYCOMS the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Microsoft MS DOS Windows WindowsServer Windows Vista and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc and or one or more of its licensors Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowe
11. anged the default playback settings you must restart Microsoft Office Communicator 2007 R2 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Troubleshooting Your Phone Access to Systems There is no response from key The Polycom CX300 desktop Do one of the following steps presses phone is not in active state e Press the keys more slowly e Make a call to the phone to check for inbound call display and ringing as normal The display show Sign in or Your computer does not have Do one of the following steps Please Upgrade when the Microsoft Office Communicator Make sure that the correct version of phone is already connected to 2007 R2 installed or has a Office Communicator 2007 R2 is your computer version of Microsoft Office installed on your computer Communicator 2007 that does not support the Polycom CX300 desktop phone Make sure that you are signed in to Microsoft Office Communicator 2007 R2 Make sure that your network connection is active Note If Microsoft Office Communicator 2007 R2 is not installed you can use the Polycom CX300 desktop phone as an audio device only Audio There is no audio on the Your Microsoft Office Contact your system administrator to Polycom CX300 handset Communication Server 2007 ensure your account is configured in earpiece account may not be configured Enterprise Voice mode correctly There is no audio on the The headset is not
12. d to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice The software contained in this product may be copyrighted by Polycom and or one or more of its licensors Copyright 2009 Microsoft Corporation All rights reserved Copyright 2009 Polycom Inc THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and i
13. e call you just completed using Microsoft Office Communicator 2007 R2 The number you entered on your phone but the call was unsuccessful e The number you entered using Microsoft Office Communicator 2007 R2 but the call was unsuccessful Note The information about the last call is stored in the computer to which the phone is connected If you disconnect the phone from one computer and connect it to another computer that is running Microsoft Office Communicator 2007 R2 and then you press the Redial key the phone will redial the last number called based on the information in the second computer To redial the last placed call gt Press the Redial key If you press the Redial key and have not previously made any calls the phone will not respond and no message is displayed Muting the Microphone During a call press the Microphone Mute key The LED on the key indicates that the other party cannot hear you Microphone mute applies to calls using the handset headset and speakerphone You can still hear all other parties while mute is enabled To turn off microphone mute press the Microphone Mute key again Adjusting the Volume During a call if you are using the speakerphone pressing the Volume key adjusts the speaker volume During a call if you are using the handset pressing the Volume key adjusts the handset volume During a call if you are using the headset pressing the Volume key adjusts the headset volume If y
14. e humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of electrostatic buildup www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Connecting the Phone to Your Computer To connect the Polycom CX300 desktop phone to your computer gt gt Connect the USB cable attached to the base unit to a USB 1 1 or 2 0 port on your computer Note The Polycom CX300 will not work if it is connected to a bus powered USB hub Upon powering up your phone a splash screen appears An example is shown below LAS00 Sy POLYCOM 1 02 6 www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Getting Started with Your Phone Features of Your Phone 14 13 i c oO th ke oo A m 12 a 0 ah OE The features of the Polycom CX300 desktop phone are l Graphic Display Shows information about calls messages time date and other relevant data An example of the idle screen is shown below indsay Sharp 7 15 Available 11 22 AM The display backlight is lit when Youareinacall You are changing the phone setting using the dial pad For more information refer to Changing the Phone Settings on page 1 8 Microsoft Office Communicator 2007 R2 is interacting with the phone Anapplication running on your compute
15. edia to the phone or have the yen application streaming interface selected Microsoft Office Communicator 2007 R2 The Microsoft Office There may be problems with the Contact your system administrator to Communicator 2007 R2 client is Microsoft Office Communicator ensure your account is configured not working properly 2007 R2 client software or with properly and that your Microsoft Office Microsoft Office Communications Communicator 2007 R2 client software Server 2007 and the Microsoft Office Communications Server 2007 software are properly installed and configured www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part wi
16. esktop Phone Note 3 Select Tools click Set up Audio and Video and then follow the instructions in the Audio and Video Device Setup wizard a Inthe wizard ensure that the Speaker and Microphone device options are both set to Polycom CX300 for the Handset or Headset setup pages Click Next b Ensure that the Speaker Microphone or Speakerphone device options are both set to Polycom CX300 You may need to select Custom in the top text box to enable you to properly select the speaker and microphone Click Next c If you want ringing and other sounds made by your computer to output from the Polycom CX300 earpiece select the Polycom CX300 to be the device for the Sounds setup page Otherwise ensure that your PC sound output device is selected d Click Finish to exit the wizard Contact your system administrator to ensure your account is configured for Enterprise Voice mode Changing the Phone Settings Note Warning You can modify the volume and text display settings of your phone These settings can be accessed while 5 settings is displayed on the splash screen which is displayed on the phone at startup 5 settings is displayed for 10 seconds CASOO Sy POLY COMP satire O2 6 01 If the language setting of Microsoft Office Communicator 2007 R2 is not English the 5 settings is not displayed with the splash screen However you can still access the phone settings if you press the 5 dial pad key during the first 10
17. example if Microsoft Office Communicator 2007 R2 is set to Thai and the Windows operating system is in English the information on the phone display will be in Thai except for the date and time which will be in English The phone remembers the last language that was used by Microsoft Office Communicator 2007 R2 and uses English by default To select a language for Microsoft Office Communicator 2007 R2 l Verify that the Multilingual User Interface Package for Microsoft Office Communicator 2007 R2 is installed on your computer 2 Inthe upper left corner of the Microsoft Office Communicator title bar click the down arrow select Tools and then click Options 3 Select General tab and under Language select a language from the drop down list Click OK Close and exit Microsoft Office Communicator 2007 R2 Restart Microsoft Office Communicator 2007 R2 Your phone s display will now show the displayed text in the language you selected in step 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Basic Features of Your Phone Restarting Your Phone On rare occasions your phone may experience a problem that will require it to be restarted Contact your system administrator before doing so To restart the phone gt Unplug the phone from the computer then plug it back in The restart process will begin www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846
18. for some languages This is normal size text This is large Continue pressing 1 to read through the message 3 Press 1 to select normal size or 2 to select large size The message lt Your choice gt size text selected is displayed 4 Press to exit To navigate through menus to enter data and instructions on how to use Microsoft Office Communicator 2007 R2 refer to the Microsoft Office Communicator 2007 R2 help and documentation which is available at http office microsoft com en us communicator FX102920241033 aspx www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Basic Features of Your Phone Your Polycom CX300 desktop phone is designed to be used like a regular handset Calls may be placed or answered using the phone or the Microsoft Office Communicator 2007 R2 client window Once installed and configured the Polycom CX300 desktop phone and Microsoft Office Communicator 2007 R2 work in a tightly integrated manner Voice input and audio output will be through the Polycom CX300 desktop phone s handset or speakerphone or optionally connected headset whenever Microsoft Office Communicator 2007 R2 is used All actions to handle calls for example placing answering and holding are performed on the Polycom CX300 desktop phone Other actions use the Polycom CX300 desktop phone keys and the Microsoft Office Communicator 2007 R2 desktop client together This cha
19. he phone for Microsoft Office Communicator 2007 R2 at the same time Microsoft Office Communicator 2007 R2 uses the volume level that you set for streaming audio for the incoming call tone even if you previously set a default volume level for calls e You cannot mute yourself by pressing the Microphone Mute key The mute controls of the Polycom CX300 phone Microsoft Office Live Meeting are independent of each other You must use the Microsoft Office Live Meeting mute control on your computer to mute Microsoft Office Live Meeting www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone To use the phone to place a call while Microsoft Office Live Meeting is streaming on the phone gt Press the Speakerphone key to put the phone off hook and place a call If the phone is already off hook pressing the Speakerphone key again places the phone on hook and returns it to being an audio device The same process applies when you press the Headset key or lift the handset Changing the Language Your phone supports all 38 languages that are supported by Multilingual User Interface Package of Microsoft Office Communicator 2007 R2 and mixed language display This feature combination can be useful when the Microsoft Office Communicator 2007 R2 language setting differs from the Windows regional setting because the phone s date time display follows the operating system settings For
20. hort when the speaker is being used for another application or for audio streaming Note If you are off hook dialing press the Hold key to delete the entire phone number instead of pressing the Delete key multiple times If you are on hook dialing press the Hold key to return to the idle screen To place a call using the speakerphone Note The speakerphone is the default audio device However if you manually select another device for example the headset the phone remembers your selection gt Doone of the following steps a With the handset on hook press the Speakerphone key When you hear a dial tone enter the desired number b Dial the desired number using the dial pad Press the Speakerphone key To place a call using the headset gt Doone of the following steps a With the optional headset connected dial the desired number using the dial pad Press the Headset key b Press the Headset key When you hear a dial tone enter the desired number www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Answering Calls Ending Calls When you get an incoming voice call Microsoft Office Communicator 2007 R2 displays an audio popup notification in the lower right corner of your computer s display The popup provides contextual information about the caller to help you decide whether to accept the call and it provides a variety of controls for
21. k 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Controls Placing and Receiving Calls Symptom Problem Corrective Action The Polycom CX300 keys do not Your Microsoft Office Contact your system administrator to provide call control as described Communicator 2007 R2 client or ensure your account is configured in in this guide your Microsoft Office Enterprise Voice mode Communication Server 2007 account may not be configured correctly Your computer s USB port may Do the following steps not be operating correctly e Plug your Polycom CX300 desktop phone into a different USB port on your computer Unplug your Polycom CX300 desktop phone reboot your computer and plug the Polycom CX 300 desktop phone into a different port You cannot place a call The computer to which the Contact your system administrator about phone is connected is locked modifying the rules for your phone s functionality Your phone is not ringing when Your phone is not set up to play Do one of the following steps Communicator 2007 Re the spreakerphone make sure the handset is on hook Make sure that the speaker volume is high enough to be audible Make sure that the phone is selected as the speaker and microphone device For more information refer to Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone on page 1 7 Make sure that the speaker is not muted on your computer If you ch
22. les internetvoipphone co uk 0800 088 4846 Getting Started with Your Phone Before You Use Your Phone Phone Location Place your phone in a well ventilated flat level clean and dry location near your computer Connecting to Microsoft Office Communicator 2007 R2 After you have plugged the USB connected to your phone into your computer the CX300 splash screen appears LASO0 POLY CO Mo s satings 01 02 6 01 If the Microsoft Office Communicator 2007 R2 is not running on your computer or the correct version is running but you are not signed in the Sign In screen appears Sign in to Office Communicator If the Microsoft Office Communicator 2007 R2 that is running on your computer is an older version the Upgrade Screen appears Contact your system administrator Please Upgrade Office Communicator Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone Before using your phone you must verify that the Microsoft Office Communicator 2007 R2 audio settings are properly configured to route incoming and outgoing audio to and from your phone To verify or configure Microsoft Office Communicator 2007 R2 1 Start the Microsoft Office Communicator 2007 R2 application 2 Inthe Microsoft Office Communicator 2007 R2 title bar click the down arrow near the upper left corner www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 D
23. lycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices
24. nternational treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 About This Guide Thank you for choosing the Polycom CX300 desktop phone which enables a new era in unified communications currently unavailable with traditional desktop phones Connecting a Polycom CX300 desktop phone to a computer running Microsoft Office Communicator 2007 R2 allows you to place and receive telephone calls over your IP network connection This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your Polycom CX300 desktop phone you are provisioned in Microsoft Office Communications Server 2007 R2 and your network is correctly configured As well read the Parts List and Safety Notices sections in this guide before you set up and use the Polycom CX300 desktop phone This information can also be found at http www polycom com support voicedocumentation coe www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX 300 Desktop Phone www Inte
25. o conserve natural resources and prevent potential negative consequences for human health and the environment due to the possible presence of hazardous substances in electrical and electronic equipment which could be caused by inappropriate disposal For more information about where to drop off your electrical and electronic waste please contact your local city or municipality office your household waste disposal service or the shop where you purchased this product Refer to http ec europa eu environment waste weee index_en htm for additional information on WEEE FCC Part 15 Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equi
26. ou press the Volume key when not in call the ringer volume is adjusted www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Putting Calls on Hold During a call you may place a call on hold If there is an incoming call while you are in another call pressing the Hold key puts the first call on hold and answers the second call If you are on a call and there is another call already on hold pressing the Hold key puts the active call on hold and transfers you to the other call that is previously on hold If there are several calls on hold you can cycle through the calls by pressing the Hold key To put all calls on hold at the same time you must use the Microsoft Office Communicator R2 client running on your computer To put a call on hold gt Press the Hold key Note Forwarding Calls Press the Hold key again to resume the call As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold You can configure your Microsoft Office Communicator 2007 R2 to forward all incoming calls to another party known as static forwarding To enable call forwarding to another party l In the Microsoft Office Communicator 2007 R2 window select the Forwarding icon to the right of your name On the Forwarding screen select the forwarding rule that you want to apply If you are forwarding to another contact or
27. phone number select the contact name that you want to forward your calls to then select OK On the Forwarding screen select OK www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Basic Features of Your Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new voice mail messages is indicated by a Message Waiting Indicator on the Polycom CX300 e Note This feature requires that you have access to a Microsoft Exchange 2007 server Voice mail may not be supported on your particular system For more information contact your system administrator To listen to voice messages l Press and hold down the 1 dial pad key for 1 5 seconds 2 When prompted for your PIN number enter the number using the dial pad The voice mail access feature is configured by your system administrator who assigns the initial PIN number Using Your Phone with Microsoft Office Live Meeting Your phone can be used as an audio device for Microsoft Office Live Meeting and other third party applications When you use the the Polycom CX300 phone as the audio device for Microsoft Office Live Meeting the following items should be noted e During actual streaming you will see the handset headset or speakerphone graphic indicating which audio device is active However the Speakerphone or Headset key LED will not be turned on e You can use t
28. pment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Canada ICES 003 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Safety Notices 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Safety and Compliance Continued CE This Polycom CX300 has been marked with the CE mark This mark indicates compliance with EEC Directives 2004 108 EC and 2006 95 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Australia S004 Compliance The user should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Safety Notices 4 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Index A adjusting volume 2 5 answering calls 2 4 assembling your phone 1 2 C calls answering 2 4 ending 2 4 forwarding 2 6 on hold 2 6 placing 2 2 redialing numbers 2 5 using speakerphone 2 2 with handsets 2 2 2 3 with headsets 2 2 2 3 changing phone settings 1 8 configuring Microsoft Office Communicator
29. properly Ensure that the headset is properly headset connected or turned on Volume connected Ensure that the headset may be set too low amplifier if required for your headset is turned on and or the volume is correctly adjusted Verify that the phone is logged in and registered with Microsoft Office Communication Server 2007 The headset is not one of the Ensure that the headset Is listed in supported headsets Support Headsets for Polycom CX Phones which is available at http www polycom com global document s support technical products voice CX200 _700_Headset_Compatibility pdf www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Pressing the Speakerphone key The Audio settings in your Adjust the audio settings in Microsoft has no effect The sound still Microsoft Office Communicator Office Communicator 2007 R2 to ensure comes out of the handset 2007 R2 client are not correct that speaker audio is directed to your earpiece computer s speakers For more information refer to Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone on page 1 7 The display shows an audio An open web page or an Do one of the following steps graphic when you are not using application that is running in the Ignore the audio graphic the phone as an audio device background may be streaming e Close the web page or shut down the m
30. pter provides basic operating instructions for the Polycom CX300 This chapter contains instructions on e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Muting the Microphone e Adjusting the Volume e Putting Calls on Hold e Forwarding Calls e Using Voice Mail www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Placing Calls Note This chapter also provide information on e Using Your Phone with Microsoft Office Live Meeting e Changing the Language e Restarting Your Phone To troubleshoot issues with the phone refer to Troubleshooting Your Phone on page 3 1 This guide only describes how to use the Polycom CX300 desktop phone with Microsoft Office Communicator 2007 R2 For more information on how to use Office Communicator 2007 R2 refer to your Microsoft documentation If you require additional information or assistance with your new phone contact your system administrator To place a call using your Polycom CX300 desktop phone dial the number using the dial pad with the handset off hook or on hook During a call you can alternate between handset headset or speakerphone modes by pressing the Speakerphone or Headset keys or picking up the handset If you are using the handset press the Speakerphone or Headset keys before you replace the handset If you are using the speakerphone or headset just lift the handset to
31. r is streaming audio to from the phone After 30 seconds of inactivity the display backlight turns off F Redial Key a most recently dialed party www lnternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone 10 11 12 13 14 fu Hold Key Holds an active call or resumes a held call You can also use the Hold key to clear a phone number that you have entered before you have completed the call or to toggle between two active calls Delete Key KJ displayed data or reject incoming call Message Waiting Indicator SB Indicates that there are new unheard messages Dial Pad These 12 keys provide the 10 digits the 26 alphabetic characters and special characters available in context sensitive applications Speakerphone Key Allows for hands free communication during calls Headset Key E you to place and receive calls through a connected headset optional accessory Microphone Mute Key ES local microphone during calls so that others cannot hear you Volume Key Er y to adjust the volume of the handset speakerphone and headset speaker during a call and the ringer if not in a call Hands free Microphone Picks up audio during hands free calls Presence Status Indicator Indicates your presence state Speaker For ringer and hands free audio output Hookswitch www InternetVoipPhone co uk sa
32. rnetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Contents About This Guide 0 cece cece cee e eee eee dii 1 Getting Started with Your Phone 2 e 1 1 Par S Ocoee eee ee ee ee ee ee ee eee ee ee 1 2 Assembling Your PHONG s2 2 c1500 bseeeureedeeueoe eee eeeee ds meawaea 1 2 Connecting the Handset and Optional Headset 1 3 Connecting the Phone to Your Computer 4 1 4 Peatures OF Your PHONG evicic cts s ase ates doadddaeeweneveeatse aus 1 5 Before You Use Your Phone 0 0 cece eee eee 1 7 FMOMe LOCANOG eera eons bie shew dee ead eek a easy eee eh oe ede 1 7 Connecting to Microsoft Office Communicator 2007 R2 1 7 Configuring Microsoft Office Communicator 2007 R2 for the Polycom CX300 Desktop Phone 0 0 e eee eee eee 1 7 Changing the Phone Settings 0 cee eee eee ene 1 8 Usar eea EINE in Sana doees Ciao ha ene oem odes wees 1 10 2 Using the Basic Features of Your Phone 2 1 Placiie CANS saccacens edness onees ies oe oe bomen ean een ee tese ses 2 2 Answering Callge goo o05o see 4c eee ied oon sadeics eee arses ed 2 4 Bc Calls 2s4 e5paseacecas nese nesses beseooes plone eatesns 2 4 Redialine NUMDeETS srscssseciserorre testine ERTI Ekr ke ea eei 2 5 Muting the Microphone o 0 se2ndotdnarnde iodad deaskeaiienes oases 2 5 Adj s np The VONG assisia rabined igpasae tae eee ns oss eed 2 5 Puttin
33. switch Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display In the figure below the call to Sarah Smith has lasted two minutes and twenty seconds so far smith Sarah 0 02 20 Human Resources Coordina With regard to the placement of emergency calls consult your system administrator To place international calls enter Press and hold the 0 key for 1 5 seconds The 0 button must be the first digit pressed for the for international dialing to display Microsoft Office Communicator 2007 R2 will replace the with the access numbers required to dial an international phone number If dialing rules are set up for Microsoft Office Communicator 2007 R2 then these rules also apply to your phone www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 Using the Basic Features of Your Phone To place a call using the handset gt Do the following steps in any order Pick up the handset Dial the desired number using the dial pad The number appears on the graphic display fo N The numbers will automatically dial once the complete number is entered To dial out immediately press the after you have entered the number The dial tone that is played when you are off hook dialing is either a long or a short tone The dial tone is long when the speaker is not streaming any sound The dial tone is s
34. thout written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller
35. to exit Call Volume Setting The volume can be set to one of two levels e The system default level e The level that was used in the previous call To change the volume settings of your call 1 After you press the 5 dial pad key during startup press 1 to continue with device settings and then press 1 again to continue 2 Press 2 for more options and then press the 1 dial pad key for call volume settings The message You can restore volume to default or preserve volume level from your last call Continue pressing 1 to read through the message 3 Press 1 to preserve the level from previous call or 2 for default level The message Each call starts with lt your choice of gt volume level is displayed www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Note Usage Guidelines 4 Press to exit Text Size Setting Two font sizes are supported for most languages e Anormal size e A larger size factory default The text size setting applies to all languages except Japanese Chinese Korean Hebrew Thai Arabic and Devanagari To change the size of the display text 1 After you press the 5 dial pad key during startup press 1 to continue with device settings and then press 1 again to continue 2 Press 2 twice and then press the 1 dial pad key for text size settings The message Text can be displayed in two sizes
36. voice calls e Convenient buttons for controlling calls e Driver less plug and play installation This chapter contains e Parts List e Assembling Your Phone e Features of Your Phone e Before You Use Your Phone To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 2 1 If you require additional information or assistance with your new phone contact your system administrator www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 4846 User Guide for the Polycom CX300 Desktop Phone Note Parts List 2 Se Before you connect the Polycom CX300 desktop phone to your computer you must have Microsoft Office Communicator 2007 R2 version 3 5 6907 37 installed and running on your computer If Microsoft Office Communicator 2007 R2 version 3 5 6907 37 is not installed on your computer the Sign In message appears on the phone s display In this state you can use the phone as an audio device only you cannot place any calls Your computer must be running Windows XP Service Pack 3 or Windows Vista Service Pack 1 The Polycom CX300 desktop phone is also a compatible audio device for Microsoft Office Live Meeting No additional device drivers or software are required to use your Polycom CX300 desktop phone The following components are included in your Polycom CX300 package oh eT aime TEL Nine TRH PNP Ray ee Fa Polycom CX3

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