DisplayKEY™ User Manual
Contents
1. kKIM the Keybox Information Manager is the Supra network that maintains the key and keybox data Automated voice access to KIM is available by calling 888 968 4032 DisplayKEY overview Your DisplayKEY allows you to access the AEII KeyBox the iBox and the iBox BT The LCD screen on the front of the DisplayKEY displays menu options codes and messages Use the numbered keypad to enter codes into the DisplayKEY Figure 1 DisplayKEY Infrared IR Port Uses infrared technology to communicate with the Supra iBox and iBox BT LCD screen Displays messages and codes Numbered buttons Enter codes Up arrow Down arrow Navigates menu options Navigates menu options or backspaces when entering codes Enter button Turns on your DisplayKEY or selects a menu option Chapter 1 Introduction You can find the key serial number and technical support information on the back of the DisplayKEY Navigation Press Enter to turn on your DisplayKEY and use the arrow buttons to scroll through the menu options listed in Table 1 Table 1 DisplayKEY menu options Menu option Action Press Enter to select a menu option and use the down arrow button to backspace Press the up arrow button to exit a menu option If you are unable to exit a menu option press Enter and 1 at the same time to reset the DisplayKEY Your DisplayKEY comes with a backlight that illuminates the LCD screen in dim lighting After the DisplayKEY is tu2. Follow the onscreen instructions to install the cradle software Note Windows XP users may encounter one or more Installation Warning messages during the installation Click Continue Anyway if you encounter this message 5 When prompted by the wizard set up your cradle Connect the cradle to an electrical outlet with the AC adapter Use the provided USB cable to connect the cradle to an open USB port on your computer Figure 4 DisplayKEY USB cradle setup Follow the onscreen instructions If prompted to perform a Windows update to search for the software select Yes this time only then click Next On the next screen select Install automatically and click Next to complete the installation Click OK in the DisplayKEY USB Cradle Finder window to complete the cradle installation Perform a manual eSYNC to verify that the installation was successful Turn on your DisplayKEY by pressing the Enter button Scroll to MANUAL ESYNC and press Enter then place your DisplayKEY in the cradle You can view the eSYNC progress in the DisplayKEY eSYNC Status window Multiple USB cradles You can connect up to five DisplayKEY USB cradles to a computer at one time depending on the USB port availability To add an additional cradle to a computer after the initial installation follow the instructions in step 5 to connect the cradle After Windows installs the driver for the cradle select Start gt Programs gt Supra gt USB Cradle Finder and
3. agent s name and phone number Use the arrow buttons on your DisplayKEY s keypad to scroll through the showing records The previous KeyBox read is stored in your DisplayKEY To view a previous KeyBox read 1 Press on off to turn on your DisplayKEY 2 Scroll to the READ KEYBOX ACTIVITY menu option and press Enter 3 Press 1 for VIEW LAST READ Chapter5 18 Showing Activity KIM voice report You can request a showing activity report for a KeyBox through the automated voice system The KeyBox serial number and shackle code are required when you request the report To request an activity report 1 Call 1 888 968 4032 2 On your phone keypad enter your DisplayKEY serial number and PIN code then press 3 Select option number 5 from the voice menu 4 Press 1 for a voice report or 2 for an email report Follow the instructions to receive the report Chapter 6 Chapter 6 Support and Troubleshooting Support and Troubleshooting This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your DisplayKEY In this chapter Before calling support e eeece eese eee eee eene eene 20 Iroubleshooting TPS uides iic daxdidaxkdxx DE EUN URBE RE PUUGKGR MURDER 20 ydo dioteTo ET 21 Contacting US eniin noia dine D ord nera Dad 23 EE 23 19 Chapter 6 20 Support and Troubleshooting Before calling support If you encounter a prob
4. can manually update your key by obtaining an update code from the Supra website and KIM voice access system Note If you manually update your DisplayKEY showing activity remains in your key until the next time you perform an eSYNC To obtain an update code from the Supra website do the following Go to www supraekey com Select Agents Log on to SupraWEB Select the name of your association or MLS from the dropdown list Enter your DisplayKEY serial number and four digit PIN code Click Login ero Bed o eS Select the Update Code link in the left column of your screen The update code displays To obtain an update code from the KIM voice system do the following 1 Call KIM at 1 888 968 4032 2 Enter your three digit area code 3 When prompted enter your DisplayKEY serial number and PIN code into the phone followed by the sign 4 KIM reads a list of options Press 1 on the phone for an update code To enter the update code into your DisplayKEY do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the INPUT UPDATE OR CBS option and press Enter 3 Press 1 to select INPUT UPDATE 4 Enter the update code using the keypad and press Enter Four quick beeps indicate that the operation is successful If you cooperate with another area you may obtain an update code for the cooperating association or MLS after you have updated your DisplayKEY for your primary association or MLS Note The number of u
5. follow the onscreen instructions Chapter2 8 Cradle Charging the DisplayKEY Once your cradle is set up you can begin charging your DisplayKEY Place the DisplayKEY in the cra dle matching the contacts on the top of the key with the contacts on the cradle Make sure it is seated properly and that the cradle light is green Figure 5 Placing the DisplayKEY in the cradle Charge your DisplayKEY for at least four hours before using it After the initial charge it only takes a few minutes a day to recharge your DisplayKEY during regular use We recommend placing your DisplayKEY in the cradle each night to ensure that it is updated and charged each day Chapter 3 Chapter 3 Updating Updating This chapter explains how to update your DisplayKEY including how to perform an automatic or manual eSYNC change the eSYNC phone number and update your key manually In this chapter Lc f pm aii 10 Automatic ez ht 10 ETA dE 10 eSYNGC phone NUMDEF 5 2 er deed 10 Man al pdate pP 11 9 Chapter 3 10 Updating eSYNC Your DisplayKEY expires on a daily basis and is designed to automatically update during the night so it s ready to access KeyBoxes the next morning In a process called eSYNC your DisplayKEY connects to the Supra network exchanges information and updates itself When you turn on your DisplayKEY the screen displays a message indicating your
6. hand while supporting the bottom of the iBox BT with the other hand Then pull up on the shackle to remove it completely from the iBox BT 5 Repeat steps 1 through 4 to completely remove the shackle from the KeyBox Timed access KeyBoxes can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours programmed into your KeyBox contact your association or MLS Access hours are set in standard time If your area observes daylight saving time from April to October the actual access hours are one hour later than the hours set in the KeyBox For example if a KeyBox is programmed for access from 8 a m to 9 p m standard time the actual access hours are 9 a m to 10 p m during daylight saving time Chapter A 15 KeyBoxes To activate or deactivate timed access do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the PROGRAMMING option and press Enter 3 Select 1 to activate timed access hours or select 2 to activate 24 hour access 4 Enter the KeyBox shackle code and press Enter You have five minutes to program the KeyBox before your DisplayKEY powers down 5 Insert your DisplayKEY into an AEII KeyBox or point it at an iBox or iBox BT Four quick beeps indicate that the operation was successful Call Before Showing CBS Every KeyBox contains a Call Before Showing CBS code that your association or MLS can activate The CBS code allows the listing agent to c
7. top of your DisplayKEY transmits information to the infrared lens on the front of the iBox or iBox BT The distance should be less than a foot between the DisplayKEY and the iBox or iBox BT Direct sunlight can interfere with infrared communication so you may need to shade the area between the DisplayKEY and the iBox or iBox BT when you are accessing the key container Releasing the key container Follow these steps to access the listing keys inside a KeyBox Note Your DisplayKEY must be updated to access KeyBoxes Refer to Chapter 3 Updating on page 9 1 Press Enter to turn on your DisplayKEY 2 Press Enter at the OBTAIN KEY menu option 3 Enter your four digit PIN code and press Enter Two beeps sound and you have five minutes to access a KeyBox before your DisplayKEY powers down Chapter4 14 KeyBoxes 4 Access the KeyBox AEII KeyBox Insert your DisplayKEY into the KeyBox matching the contacts on top of the key with the contacts on the KeyBox After a few seconds the key container drops Grasp the sides of the container and pull straight down to remove it iBox or iBox BT Point the top of your DisplayKEY at the iBox or iBox BT After a few seconds the key container unlocks Press up on the bottom of the key container within 30 seconds to remove it from the iBox or iBox BT If you do not press up on the container within 30 seconds it relocks A buzz tone sounds if the operation is unsuccessful and the DisplayKEY di
8. DisplayKEY User Manual A UTC Fire amp Security Company Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service 2011 UTC Fire amp Security Americas Corp All rights reserved Document number 43670 02 July 2011 The information in this document is subject to change without notice UTC Fire amp Security UTCFS assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra eKEY and iBox are registered trademarks of UTCFS iPhone is a trademark of Apple Inc registered in the U S and other countries Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest product information contact Supra or visit us online at www supraekey com Key Possession Each
9. Pe O 3 el elle er 3 SII REDIRET ILI 3 DisplayKEY ge MI 4 Cradle SQUUD cs 5 Analog phone line connection ssssseeeeenenem eee 5 Open internet connectlOh 5 reote reete tira detenta tei aiai eseu 6 Charging the RTE IEN CN EE 8 Updating e 9 OS YING vies 10 Automatic e9Y e 10 Klenge Deeg 10 eSYNC phone numlber 2 trente neo ede EEE DER esate PE 10 Manual Update 11 GY 100 M S 12 Accessing KeyBoxes esses eene nennen nnns nnn nh instr inane inier nsn nni nnn nnns 13 Releasing Bu Ee 13 Releasing Ke EE EE 14 RRE 14 Call Before Showing CBS eene enne 15 Cooperating systems esses eee ennt nnne nnne nnne nnn inn nns nnn inne nnn nnne nnn 15 lf ee 16 Showing activity overview eeeseeeeeeene nennen enne nnne nnne nennen nnne nnne 17 Readirig a E 17 KIM VOICE Re os m 18 Support and Troubleshooting ssss 19 Before calling support seeeeeseeeeeeeneneen enne nennen nennen nnne ennt nnne nnn nn nennt 20 Troubleshooting tips eeeeeeeseeeeeeeeeee enne nennen n
10. conditions or practices that could result in equipment damage or serious personal injury Chapter 1 1 Introduction Chapter 1 Introduction This chapter explains the Supra KeyBox system and provides an overview of your DisplayKEY including navigation interpreting the audio tones and charging the battery In this chapter Supra KoyBoX E E 2 DisplayKE Y OVOFVIOW iixkiiisssns ns Fdag a RRRRER RENRRR EVER KNEE LE ENERMAX A LK BIKE EET RR 2 VE te GT E 3 Ule H 3 Chapter 1 2 Introduction Supra KeyBox system The DisplayKEY is part of the Supra KeyBox system The components of the system are KeyBoxes Supra KeyBoxes hold the listing keys to your properties To show a listing you must access the keys inside the KeyBox placed on the listing DisplayKEY The DisplayKEY allows you to access Supra KeyBoxes and keeps track of the KeyBoxes it has opened DisplayKEY cradle The DisplayKEY cradle updates your DisplayKEY and charges the battery Supra Network The Supra network maintains all key and KeyBox data SupraWEB SupraWEB is the agent website available at www supraekey com where you can go to obtain an update code for your key identify the name of a keyholder by key serial number manage your iBox or iBox BT inventory view email and schedule activity reports view and send showing feedback and manage your bill KIMvoice
11. gly or unknowingly allow anyone else to do so or ii provide or otherwise make available the software or any part or copies thereof to any third party To notify your Organization or UTCFS within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Ae e iv Safety terms and symbols sssssssssseeeene enne nennen nennen iv uico M 1 Supra KeyBox system seseeeeeeeseeeee enne tnn nnne nnns nennen innere tenere nnne nnns 2 DisplayKEY overview eeeeeeeeee eene nrinn nennen nnne sen nnne nnn nnns 2 Eier tirer
12. h nnn nnn nnn 7 Chapter2 5 Cradle Cradle setup The DisplayKEY cradle charges and updates your DisplayKEY The cradle communicates with your DisplayKEY through the contacts at the top of the cradle as shown in Figure 2 Figure 2 DisplayKEY cradle Cradle light dem H SE A Mt DisplayKEY contacts The light on the front of the cradle indicates the cradle status Green indicates that the DisplayKEY is successfully connected to the cradle and is charging and amber indicates that the DisplayKEY and cradle are communicating When the cradle light is red a process called eSYNC is occurring A CAUTION Do not remove the DisplayKEY from the cradle when the light is red During the eSYNC process the cradle connects to KIM to update your DisplayKEY upload access information and receive messages Before your cradle can connect to KIM it must be connected to a power source and either a phone line or open Internet connection Follow the setup instructions for the type of cradle you have Analog phone line connection The DisplayKEY can connect to KIM using an analog phone line as shown in Figure 3 on page 6 CAUTION Do not connect the cradle to a digital phone line This could result in damage to both your cradle and your telephone line If you have a cradle that uses an analog phone line do the following 1 Insert one end of the provided phone cord into either of the two phone ports on t
13. he back of the cradle Insert the other end of the phone cord into an open analog phone line Insert the provided AC adapter into the AC connector and plug the cradle into an electrical outlet Chapter2 6 Cradle If you do not have an open phone line follow these steps to share the line with your telephone 1 Unplug your existing phone cord from the wall jack and plug it into either of the phone ports on the back of the cradle 2 Plug the phone cord provided with your DisplayKEY cradle into the remaining open port on the cradle and connect the other end to the phone jack in the wall as shown in Figure 3 Figure 3 Connecting the cradle with a phone line D Open internet connection Install the DisplayKEY USB cradle software drivers onto your PC before connecting your cradle to your computer System requirements Before installing the software please make sure your system meets the following requirements e Windows 2000 Professional Windows XP Windows Vista 32 bit or 64 bit or Windows 7 32 bit or 64 bit operating system Note With Windows Vista and 7 the User Account Controls will need to be disabled e 15 MB of free disk space e Available USB port e Open Internet connection Chapter2 7 Cradle Install software and connect cradle To install the DisplayKEY USB cradle software Te 2 3 4 On your computer navigate to www traccessmanager com Select Downloads Select the USB Cradle Driver link
14. key s update status If you forget to place your DisplayKEY in the cradle and miss an automatic eSYNC during the night you can perform a manual eSYNC at any time to update your key Automatic eSYNC Your DisplayKEY is programmed to automatically perform an eSYNC at a designated time each night between midnight and 6 a m During the eSYNC process your DisplayKEY uploads showing activity into SupraWEB and updates itself for the following day We recommend that you place your DisplayKEY in the cradle each night to ensure that your key is updated and fully charged the next morning Manual eSYNC You can perform a manual eSYNC at any time to update your DisplayKEY and upload your showing activity into the SupraWEB network To perform a manual eSYNC do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the MANUAL ESYNC menu option and press Enter 3 Place your DisplayKEY in the cradle The cradle light turns green indicating that the DisplayKEY and cradle are connected When the cradle light turns red the cradle is connected to SupraWEB A CAUTION Do not remove the DisplayKEY from the cradle when the cradle light is red The DisplayKEY screen displays the message CONNECTING TO CRADLE during the eSYNC process When the process is complete the cradle light turns green and the DisplayKEY s status is displayed on the screen You can now remove the DisplayKEY from the cradle eSYNC phone number If your Dis
15. keyholder Keyholder is responsible for the key Key issued to him or her Current Update The Key must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and UTCFS is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or pledge the Key Not to i destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowin
16. lem using your DisplayKEY try these solutions before contacting technical support e Keep your DisplayKEY charged Place it in the cradle each night before you go to bed Make sure the connections are secure between the cradle phone line and power cord Make sure the DisplayKEY is seated firmly in the cradle e Reset the cradle by disconnecting the power cord for ten seconds e If your DisplayKEY is not updated perform a manual eSYNC to update it e Ifan operation fails verify that you are entering the correct code then try again e f you cannot access a KeyBox call the the listing agent to confirm the timed access hours and find out if a Call Before Showing CBS code is required Troubleshooting tips The following tips can help you troubleshoot common DisplayKEY issues DisplayKEY is expired If your DisplayKEY is expired you need to update it There are three ways to update your DisplayKEY Place your DisplayKEY in the cradle each night to perform an automatic eSYNC e Perform a manual eSYNC Goto the Supra website or call KIM voice access to get an update code For more information on updating your DisplayKEY refer to Chapter 3 Updating on page 9 Cannot eSYNC If you cannot perform an eSYNC follow these steps 1 Verify that your cradle is connected properly If your cradle connects to KIM through a phone line make sure your phone line is analog and not digital If your cradle connects to KIM through the Internet ve
17. nne nnne nn nnn nitens 20 let T ENTE OE PR Ea ide tu aavbdube viene can cute T AE 21 lngciilng 23 Training library 23 Preface This is the Supra DisplayKEY User Manual This document includes an overview of the product and detailed instructions explaining how to connect your cradle and charge your DisplayKEY how to update your DisplayKEY how to access KeyBoxes and e how to view showing activity for your listings There is also information describing how to contact technical support if you have questions or concerns Read these instructions and all other DisplayKEY documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website at www supraekey com The following conventions are used in this document Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Hyperlinks to cross references related topics and URL addresses NARROW Text that displays on the DisplayKEY or computer screen Safety terms and symbols These terms may appear in this manual CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings identify
18. ontrol KeyBox access by requiring the showing agent to call for authorization before opening the KeyBox If the CBS code is active in a KeyBox you must enter the CBS code into your key before accessing the KeyBox To enter a CBS code do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the INPUT UPDATE OR CBS option and press Enter 3 Press 2 to select INPUT CBS 4 Enter the CBS code and press Enter Once you ve entered the CBS code for a particular KeyBox into your DisplayKEY follow the standard procedure for releasing the key container provided in the Releasing the key container section You can access the KeyBox until the listing agent changes the KeyBox or until you enter a CBS code for a different KeyBox Cooperating systems Your DisplayKEY may be able to access KeyBoxes in a neighboring association MLS Check with your association MLS to determine if your area has a cooperating agreement In order to show listings in a cooperating area e your DisplayKEY must be programmed to access KeyBoxes in that area and the cooperating association MLS must give you permission to update your DisplayKEY for that area Your DisplayKEY may have been manufactured with cooperating areas already programmed into it If not you can take your DisplayKEY to your primary association MLS to have the cooperating areas programmed into it Once your key is programmed contact the cooperating association MLS to receive permis
19. orrect codes within a ten minute period your DisplayKEY emits a buzz tone and times out for ten minutes At the end of this time period your DisplayKEY reactivates and is ready for use To avoid a bad code timeout verify that you have entered the correct PIN or shackle code before repeating the procedure Error codes Error codes help you identify DisplayKEY or KeyBox problems Your DisplayKEY stores the five most recent errors that have occurred To view error codes 1 Press Enter to turn on your DisplayKEY 2 Scroll to the ERROR CODES menu option and press Enter The five most recent error codes are displayed Each entry is four characters long The first two characters indicate the error code and the second two indicate how many times that error occurred starting at 00 For example if your DisplayKEY screen displays 4000 0601 the most recent error is 4000 which indicates that error code 40 occurred once Prior to that error code 06 occurred twice Refer to Table 2 for a complete list of error codes Table 2 DisplayKEY error codes Code Description Solution C Ccpwweie SCSCSC C S S SCS os Neamwe FefemeSWNCagpim os sswNC meiou PefomeSwNCagam Chapter 6 22 Support and Troubleshooting Code Description Solution D KeyBox failure Try operation again Readwitepermissiondemed Call technical support Chapter 6 Support and Troubleshooting Code Description Solu
20. pdates codes you can obtain before performing an eSYNC may be limited Contact your association MLS for more information Chapter A Chapter 4 KeyBoxes KeyBoxes This chapter explains how to access KeyBoxes including how to release the key container and the shackle how to activate timed access how to use the Call Before Showing feature and how to access KeyBoxes in cooperating systems In this chapter Accessing KoyBOXOS uisi euiiadukgak UEEUa swensonn naunan MM E KM EN EMO EE Releasing the key container eese tein nn Releasing the shackle Lees dure leo erii n Eee aUa p Dra ease v EE CR UIS galga QOCCSS I Call Before SNOWING CBS eerte ats rene nnn tr aan sin Epl siat nee arae pEp ER Cooperating SySEamis soi eniti ni ERE M DO t E ERKEUERR AR KR ERE a UXERNNCER EM EE 12 Chapter4 13 KeyBoxes Accessing KeyBoxes Your DisplayKEY accesses both the AEII KeyBox the iBox and the iBox BT as shown in Figure 6 Figure 6 Supra KeyBoxes Shackle Contacts Infrared lens AEII KeyBox iBox iBox BT AEII KeyBox The DisplayKEY communicates with the AEII KeyBox through the contacts on the front of the KeyBox The DisplayKEY fits into the recessed area on the front of the AEII KeyBox with the contacts on the key touching the contacts on the KeyBox iBox or iBox BT The DisplayKEY communicates with the iBox or iBox BT using infrared technology The infrared port on the
21. playKEY cradle connects to KIM through an analog phone line the phone number your DisplayKEY dials to perform an eSYNC is stored in the Key Up to two phone numbers can be stored in the DisplayKEY Your DisplayKEY uses the most recently entered number to dial KIM Supra Support can provide you with the best phone number for your area Get assistance from Support before changing the eSYNC phone number in your DisplayKEY Refer to Contacting us on page 23 for more information To change the eSYNC phone number in your DisplayKEY do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the ESYNC PHONE menu option and press Enter Chapter 3 11 Updating Press 1 to select the first phone number or 2 to select the second 4 The phone number is displayed Press Enter to accept the existing phone number or use the DisplayKEY keypad to enter a new phone number Press Enter to accept the new phone number If your area uses 10 digit dialing include the area code when entering the phone number Enter any dialing prefixes such as a 1 for long distance or a 9 to access an outside line The following special characters can be included in an eSYNC phone number pound asterisk and comma Check with your telephone service provider to determine if you need to include any of these special characters in your eSYNC phone number Manual update If you do not have access to your DisplayKEY cradle to perform an eSYNC you
22. rify that your Internet connection is active 2 f your cradle is connected to a phone line check the eSYNC number in your DisplayKEY by selecting the ESYNC PHONE option on your key Check to see if you need a dialing prefix such as a 1 for long distance or a 9 to access an outside line 3 Reset the DisplayKEY cradle refer to the Cradle is not responding section below for instructions Cradle is not responding If you place your DisplayKEY in the cradle and no lights illuminate on the cradle you need to reset the cradle Use one of the following methods to reset your cradle Disconnect the cradle s power cord for ten seconds Insert one end of a paper clip into the reset opening on the back of the cradle The reset opening is very small and is located next to the telephone ports Chapter6 21 Support and Troubleshooting Cannot exit menu option If your DisplayKEY won t let you exit an menu option by pressing the up arrow button press Enter and 1 at the same time to reset your key Key container won t close If the key container in a KeyBox appears to be jammed check to see if the listing keys are blocking the container If nothing seems to be preventing the container from closing do not force it Take the KeyBox to your association MLS for assistance Code forgotten or lost If you do not remember your PIN or KeyBox shackle code contact your association MLS for assistance Bad code timeout If you enter ten inc
23. rned on you can activate the backlight by holding down the Enter button for two seconds To preserve battery power the DisplayKEY shuts down when not in use Audio tones Your DisplayKEY uses several audio tones to communicate with you 1 beep A button has been pressed on the DisplayKEY keypad 2 beeps Searching for a KeyBox 4 beeps Operation complete Series of beeps Communicating with a KeyBox 1 buzz Error Refer to the Error codes on page 21 for assistance diagnosing the error 2 buzzes Low battery 3 buzzes Your DisplayKEY is no longer usable Call Support to determine if your key needs to be reprogrammed or replaced Battery Your DisplayKEY has a nonreplaceable rechargeable battery that is automatically charged each time you place the DisplayKEY in the cradle You can check the battery status any time by selecting the BATTERY STATUS menu option If the battery is low the DisplayKEY alerts you by emitting two buzz tones Place your DisplayKEY in the cradle for at least four hours to fully charge it The DisplayKEY battery cannot be overcharged 3 Chapter 2 Chapter2 4 Cradle DisplayKEY Cradle This chapter provides instructions for setting up your DisplayKEY cradle and charging your DisplayKEY In this chapter CAGIO SOUP WE 5 Analog phone Jine connection E 5 Open internet connection eeeesssssssssssseseeee enne 6 Charging the DisplayKEY esses sees enne enhn nae
24. s and key activity reports on the Supra website refer to the SupraWEB Guide available at www supraekey com under Training Resources for more information on using SupraWEB Setup SupraWEB to send you an email when you ve had a showing refer to the SupraWEB Guide available at www supraekey com under Training Resources for more information on using SupraWEB e Read your KeyBoxes to transmit the showing information to your DisplayKEY and view the showings right on your DisplayKEY Request a report from the KIM voice system Reading a KeyBox The iBox and iBox BT store the showing information for the most recent 100 showings The AEII KeyBox stores the showing information for the most recent 43 showings You can visit the listing and use your DisplayKEY to determine who has recently accessed your keybox You ll be able to view the agent s name and phone number and the date and time that the property was shown To read a KeyBox 1 Press on off to turn on your DisplayKEY 2 Scroll to the READ KEYBOX ACTIVITY menu option and press Enter 3 Press 2 to select READ KEYBOX 4 Enter the KeyBox shackle code and press Enter 5 Insert your DisplayKEY into the AEII KeyBox or point the DisplayKEY at the iBox or iBox BT The DisplayKEY screen displays the most recent access of the KeyBox showing the key serial number and the date and time of the access If you read an iBox or iBox BT press Enter on your DisplayKEY on a showing record to display the
25. sion to update your DisplayKEY in their system If the cooperating KeyBox system is networked your DisplayKEY is updated automatically for both your primary system and the cooperating system when you perform an eSYNC If you manually update your DisplayKEY you must first update it for your primary association MLS before updating it for cooperating areas If the cooperating system is not networked call the system s KIM voice access once a month to receive an update code for your DisplayKEY The date your DisplayKEY expires for the cooperating system is printed on the back of your key in the Update field You must be updated for your primary system before you can get an update code for the cooperating system Chapter 5 Chapter5 16 Showing Activity Showing Activity This chapter explains how to set up showing activity and the various ways to view showing information In this chapter Showing activity ET 17 Reading an JEOX OF IBOX BT genee eege 17 KIM voiCe report iiio o o e ro e E dao t 17 Chapter5 17 Showing Activity Showing activity overview Each time a Supra key releases the key container in a KeyBox the showing is recorded in both the key and the KeyBox The showing is also sent to the Supra database As a listing agent there are several ways to see who has shown your listings You can also get a report of how many properties you ve accessed There are four ways to view showing activity e View showing report
26. splays a message alerting you to the error Refer to Error codes on page 21 for help troubleshooting the error Use the chain inside the key container to attach the listing keys The AEII KeyBox container holds up to two listing keys and the iBox or iBox BT holds up to three Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure you have a spare set of keys before you close the key container 4 CAUTION Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container turn it so that the compartment holding the keys is facing you Insert the key container into the bottom of the KeyBox and push up until it closes Releasing the shackle Each KeyBox has a shackle code that releases the shackle for installation or removal at a listing To release the shackle on a KeyBox follow these steps 1 Press Enter to turn on your DisplayKEY 2 Scroll to the RELEASE SHACKLE option and press Enter 3 Enter the four digit shackle code for the KeyBox and press Enter 4 Release the shackle AEII KeyBox Insert your DisplayKEY into the AEII KeyBox iBox The shackle pops open To remove the shackle completely repeat steps 1 through 4 in the above section while providing upward pressure on the shackle so it can pop out of the iBox iBox BT Press down on the shackle with one
27. tion so Low battery on charge pump Charge DisplayKEY e Fledtfmivaiaucoe PadomeSYNo Sd ao Lockout list erorinKeyBox Cat technica suppor SSCS Do Obtain key operation resticton Update DislaykKEY SSCS Contacting us If you need assistance troubleshooting your DisplayKEY support is available from 5 a m to 7 p m Pacific Time seven days a week Website http www supraekey com Email suprasupport fs utc com Telephone 877 699 6787 Fax 503 589 8677 Note Please have your DisplayKEY with you when calling for technical support Training library Another great resource for assistance with your eKEY software is our training library available to all agents To access the library 3 Go to www supraekey com 4 Scroll down and click the Training Resources link Training available here is periodically updated so bookmark this page for future reference Se
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