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1. Double Ensuite with Bath Twin Ensuite with Bath select room types that offer applies ta C Double amp Single Ensuite with Bath M Double Ensuite with Bath C Suite for 2 sharing Ensuite with Bath M Twin Ensuite with Bath Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 17 NITB 7 Dinet User Manual Accommodation providers often sell rooms either by Per Person Sharing or by Single Occupancy both offers can apply to ensuite and standard rooms The following notes are based on a few potential scenarios that you may encounter when setting amending your prices Per Person Sharing Ensuite including Breakfast To view the offers you currently have Self Catering Weekly Sat Sat please choose from the drop down menu Per Person Sharing Ensuite including Breakfast Room Onl Single Occupancy Ensuite including Breakfast Weekend 2 Night Ensuite including Breakfast Single Ensuite Room including Breakfast Scenario 1 Setting your price for Per Person Sharing Ensuite including Breakfast For this example we will set the month of April 2007 at 25 00 When April 2007 has been selected the screen below will be displayed Select Price Per Person Sharing Ensuite including Breakfast w Product ID SU mc 2 J gJ 16 16 23 23 23 joctober 2007 Tove 2007 es 30 30 december 2007 selected Wy price s by value Change Clear a Save price p
2. changes will not be confirmed until save button has been pressed Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 18 NITB 7 D net User Manual To begin editing prices for the month of April 2007 press the Shift Key i Shin and click on the first day of the month then select the last day in the month Release the shift key and the middle screen below will be visible Select Price Per Person Sharing Ensuite including Breakfast w Product ID april 2007 Su ma tu Wwe th i 2 z 4 5 a z 10 11 12 15 april 2007 ooo Bi Su ma tu Wwe th 22 x 1 2 z 4 5 24 g g g 10 11 12 17 18 19 la 16 39 a april 2007 p E ZU ma tu Wwe th 29 ay 3 4 5 L E A A ee ee ee 5 s 10 11 12 E Ee ee E 15 16 alee 18 IS E Ee Ee eee e Bo 24 25 26 E E 29 30 a E When you select the relevant dates the boxes in the calendar will turn from Green to white When a price has previously been entered or when pricing was set at 0 00 Enter the price you are selling your Per Person Sharing rate at in the first selected date and then click outside the calendar in this example the Per Person Sharing rate is 25 00 Save Changes Click on save The third panel above will be visible The month of April 2007 has now a Per Person Sharing with Ensuite price of 25 00 for each day Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 19 NITB 7 Dinet
3. eee 2a rae 24 25 26 ee ee ee ee 29 a0 E ee Enter the price you are selling your Single Occupancy room at for this example 27 50 in the first selected date and then click outside the calendar Save Changes Click on save The screen above will be visible The month of April 2007 has now a Single Occupancy Room rate of 27 50 Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 21 NITB 7 D inet User Manual Increasing or Decreasing Existing Prices You can increase or decrease room rates in two ways 1 By Value increase or 2 By Percentage increase Select Price Per Person Sharing Ensuite including Breakfast v For this example we Product ID 4000 Europa Hotel Great Victoria Street will assume that a Per Person Sharing Ensuite a ew including Breakfast C ene en O j room rate has been reviousl set at april 2007 ele a the month of mo tu WWE th April 2007 We will increase this rate using both methods The screen opposite displays a Per Person Sharing Ensuite including Breakfast room rate of 27 50 st i setected E prices ey vae C xchange el ole a aa of the Set Selling a Clear u Save price Prices screen changes vill not be confirmed until sawe button has been pressed opposite Increase by Value Click on the drop down symbol and selec
4. 2006 An Official Northern Ireland Tourist Board Website Legal Terms amp Conditions Privacy Policy Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 8 NITB 7 D net User Manual Step 2 The Homepage The screen below will be displayed once your Username amp Password have been accepted The Reservation Management System of the Northern Ireland Tourist Board industry intranet Nerthem Irland gt Tourist Board Search Page Bookings amp Cancellations Set Availability Homepage Set Selling Prices Welcome Test User Selec your premises l l Edit Your Room Prices Test Premises we View Historical Mew bookings amp cancellations Bookings Cancellations Vill be displayed here set Your Availability NITS Industry Site Discover Northern Ireland 2006 An Official Northern Ireland Tourist Board Website Legal Terms amp Conditions Privacy Policy Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 9 NITB 7 DIinet User Manual Step 3 Change availability Navigate to the set availability icon and click on it Set Your Availability The Set Availability screen below will be displayed accommodation type chosen Two Doubles w Product ID 9321 Test guesthouse St Annes Court 59 North Street show history x november 2008 z later november 2006 december 2006 january 2007 su mo tu we th su mo tu we th su mo tu we th EEE 3 4 wi
5. Internet you will be able to use T Dlextra Training will be available later in the year when the system is developed further and for those who decide to change from being a TlDIidesk user to a TIDlextra user No training is necessary if you wish to use TIDIdesk to manage your allocation User Manual This User Manual is designed as a training guide and reference manual for all accommodation providers using TIDInet Online support You can download a copy of this User Manual and promotional leaflets for TIDInet in Adobe PDF format by visiting www tidinet com An online training tutorial will also be made available Contacting NITB For day to day maintenance of your allocation and queries about T DInet operation you should call TIDIdesk However NITB can provide direct assistance with issues such as the following queries related to financial transactions updates or corrections to the details of your premises such as the number and type of rooms or units that you offer uncertainty about what features are will be available with T DInet if you want to set up pricing offers that are not currently available double bookings for your accommodation Please Contact E Tourism Department Northern Ireland Tourist Board St Anne s Court 59 North Street Belfast BT1 1NB Northern Ireland Tel 028 9044 1552 Fax 028 9024 0960 Textphone 028 9089 5512 Email tidi nitb com Website www tidinet com Web www tidinet co
6. T1DInet Instead if you require full details of the booking or cancellation you can either view the information in TIDlextra see Chapter 3 or call TIDIdesk See Chapter 4 Bookings or cancellations that were not via T lDInet When a booking or cancellation is made that was not via TlDInet for example a telephone booking you must check whether your TIlDInet availability is affected and update it if necessary This is essential in order to avoid a double booking in your premises or being left with unnecessarily empty rooms The most frequent example of this would be when a non TIDInet booking reduces the number of available rooms units to a level lower than the availability shown on TIDInet If this happens your availability display on T IDInet will be out of date You must amend it to show the correct availability level Receiving payments for T DInet bookings A customer who makes a booking for your property via a website or Tourist Information Centre will pay a 10 deposit at booking time in the case of self catering bookings 33 100 of the accommodation cost may be taken as a deposit The deposit amount less the TIDInet transaction fee and a charge of 3 levied by the credit card company will be sent to your premises approximately every 4 weeks in arrears Payments will be made by BACS directly into your premises own Current Account The 90 balance is payable directly to you by the customer on arrival or departure or f
7. User Manual Scenario 2 Setting your price for Single Occupancy For this example we will set the Month of April 2007 at 27 50 When you select April 2007 the screen below will be displayed Select Price Single Occupancy Ensuite including Breakfast Ww v Product ID select ww all t g YEW earlier april 2007 hoa later U mea 2 g 16 16 rs 23 33 october 2007 E ae My november 2007 Ta Ec 30 30 december 2007 selected pricei by value change Clear a Save price r changes vill not be confirmed until save button has been pressed To begin editing prices for the month of April 2007 press the Shift Key and click on the first day of the month then select the last day in the month release the shift key and the middle screen below will be visible Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 20 NITB 7 D net User Manual When you select the relevant date the boxes in the calendar will turn from Green to white When a price has previously been entered or when pricing was set at 0 00 Select Price Single Occupancy Ensuite including Breakfast et v Product ID april 2007 SU mo tu We th z 3 4 5 5 J 10 11 12 15 april 2007 ie Al Su mo tu WE th 22 H 1 2 a 4 5 2d g 5 g 10 11 12 T 18 19 ia 16 49 a april 2007 p E ZU ma tu Wwe th 2d 1 2 3 4 5 EA E E a ee a a 10 11 12 a E ee ee ee ee 15 16 ae 16 IS E E E
8. and select each of the non consecutive days you wish to amend select Price Per Person Sharing Ensuite including Breakfast w Product ID 4000 Europa Hotel Great Victoria Street select wf all ha g VEW earlier april 2007 april 2007 10 T 4 1 2 2r o0 2f 0 set wt selected v prices by value eolas changes will not be confirmed until save button has been pressed u Save price p For example every Tuesday and Thursday in April 2007 we will increase the Per Person Sharing Ensuite including Breakfast rate from 27 50 to 30 00 Holding the Control Key down select the first day in the relevant period in this case the first Tuesday in April keeping the Control key held down click on each individual Tuesday and Thursday in the month the screen above will be visible Note the selected dates have changed from green to white Navigate to the part of the Set Selling Prices screen shown below pices by vane cheno a save price p Increase ll decrease Click on the drop down symbol and select increase as we want to increase the selling price selected as we want to increase the identified non consecutive days in April value as we are specifying an exact value increase 2 50 Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 25 NITB 7 Dinet User Manual Mic
9. day in this period and change availability from O to the number of single rooms you wish to allocate and click outside the box All of the selected dates have been changed simultaneously Save Changes Click on save You have now made one Double Ensuite with Shower room available for one week in this instance the first week in April 2007 note the selected dates have changed from red to green Email tidi nitb com page 13 NITB 7 DIinet User Manual Set availability for a number of non consecutive days accommodation type chosen Single v max approved 1 Product ID show history lapril2007 M later april 2007 may 2007 june 2007 su mo tu we th su mo tu we th su mo tu we th 2 3 4 5 2 4 E 0 0O O C CO C Boo CO C EE EI 5 S ead estate ees Bi T B ea 8 a 4 5 6 T BHOHRARHHORFHHHHRHHHH BEBOoHE Ff ian meon idee icin Ee ia paien a aa c E a a A BHOHRHAHRHRFRHHRHHH OH BEBOoEH ff ley Jas pau poten j ai m parL aa paa aed E a e pec BHHHHHHHHRHHRHA HH 0O 0A OO GOAOCOHKC 29 30 a an Er aa E TAn E a E Ea E CI Boo O C E 0 0 GGO COC E No Avalabihiiy E Rooms Unis Remaining W Fui Availability Save Changes changes will not be confirmed until save button has been pressed For this example we will make one single room available on every Friday and Saturday in April 2007 Navigate to the screen below april 2007 april 2007 To begin editing your single room su imo tu we th su mo tu we th availability press th
10. 0800 243 860 Email tidi nitb com page 27 NITB 7 DIinet User Manual Chapter Four Reservation via TIDIldesk Help Desk Tip As a TIDIdesk user you may find it useful to read through Chapter 3 even though you will not personally be carrying out the tasks it describes It will help you understand the changes that the TIDIdesk adviser will be making on your behalf and may therefore be useful when you are explaining your requirements How to use T IDidesk For any change that you require to your TIDInet allocation for example room unit availability or pricing you need to do the following Step 1 Make sure that you have the User ID and Password that were given with your manual See Activating your TIDInet membership in this manual You should also have full details of the changes you require to hand before you start Step 2 Call TIDIdesk on Freephone 0800 243 860 Opening times Mon Fri 0900 1700 Step 3 Quote your TIDInet security information as requested Step 4 Give details of the changes that you require using the guidance below for changing specific types of information The adviser will make your changes instantly setting and updating your TIDInet information Before you can take any bookings via T lDInet you need to set up the initial availability and check prices for your property TIDIdesk users will normally do this at registration time Tip It is good practice to set up the basic TIDInet availab
11. By having your accommodation details on the Internet you can reach a worldwide audience e You can update information about your availability and prices so that potential customers can view the latest information at the touch of a button This can help you fill your empty rooms or lessen the number of enquiries when you are fully booked e Having your property details on TIDInet can help you attract more bookings of all types telephone or email For detailed information on how you can use T lDInet to maximise the profitability of your business see Chapter 5 TIDInet and Your Business What equipment do need The minimum that you need is either a mobile phone or email to allow us to inform you of bookings If you have a PC with Internet access you can use the Extranet site TIDlextra www tidinet com to manage your allocation and pricing How am charged for TIDInet lf you are a member of a Regional Tourism Partnership RTP TlDInet participation is included in your membership fee Otherwise a set of Annual Subscription Fees apply depending on your property type TIDInet does not charge a percentage commission fee for bookings made through discovernorthernireland com Instead there is a flat transaction fee for each booking irrespective of the number of nights and party size Details of subscription and transaction fees are provided in the Frequently Asked Questions section of this manual Important Bookings made through ot
12. TIDinet Reservations System User Manual as Serviced Northern Ireland i Tounis Board Accommodation Contents Chapter One Introducing TIDInet Chapter Two Getting Started Chapter Three Using TIDInet Reservation System Chapter Four Reservations via TIDIldesk Help Desk Chapter Five TIDInet and Your Business Chapter Six Getting More Help Frequently Asked Questions Glossary Web www tidinet com Tel 0800 243 860 Email tidi nitb com NITB 7 DIinet User Manual 28 29 31 page 2 NITB 7 D net User Manual TiDinet Reservations System of the Northern Ireland Tourist Board Chapter One Introduction What is TIDInet TIDInet is NITB s Accommodation Reservations System e With TiDinet you can use the Internet and Tourist Information Centres TICs to sell rooms self catering units offers and packages to online consumers worldwide e You can communicate room unit availability and prices to consumers online including last minute prices and availability reduced prices etc e You can receive online bookings via the Internet in real time e The online booking system is available on several websites including discovernorthernireland com By following links on these sites potential customers can view information about your premises and make bookings What type of accommodation can be sold on TIDInet All property types certified by NITB Why is TIDInet good for my business e
13. area etc An example of good yield management is knowing when and how much to discount room prices as the room or unit s sell by time and date approaches Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 35 Northern Ireland Tourist Board This document can be made available on request in Braille audio large print computer disk and pdf Or download text pdf versions from www tidinet com E Tourism Department Northern Ireland Tourist Board St Anne s Court 59 North Street Belfast BT1 1NB Northern Ireland Tel 028 9044 1552 Fax 028 9024 0960 Textphone 028 9089 5512 Email tidi nitb com Website www tidinet com Web www tidinet com Tel 0800 243 860 Email tidi nitb com NITB 7 DIinet User Manual page 36
14. e control key WEN E Iet Iaol a G A O AOC fo oo moo Ic io on the keyboard and select the first day of the relevant oes Pcie EA ee ey Fei eal ea eriod In this instance we have HHH eee nno A ei Pere ae oa fara Be a Ee p AN Ie selected Friday 6 April 2007 Keeping the control key held ee EE ce ee ee down click on each subsequent apapa AEA Friday and Saturday in the month annnnnanna ae ee el 7 24 al 24 a0 You will see that when you select Fad a Go the relevant dates all the dates in that range on the calendar turn april 2007 april 2007 from su mo tu we th su mo tu we th dm eae ie i ee ee Ee es oo E ES EI YG EE Green to white a ein ae faite ae When availability has already Ge E HoH Hi i been set to 1 or more or fon ie ie Tal be poe dae ae Red to white EE a A A E When availability is at zero 24 EO als as EE Go CO E E F bo oo ho oo he So DJ F h i oo ho DJ he Di Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 14 NITB 7 D net User Manual Green to Amber If you have more than one room of any room type allocated to Tl DInet when you reduce your availability the selected dates in the calendar will turn from green to amber and the number of remaining rooms inside each date box will appear In this instance as availability was not previously set the selected dates have turned from red to white Once you have selected the relevant dates release the shift key and enter t
15. es 4 Once a value has been entered and the relevant days have been selected click on Save Changes In this case availability of 2 Twin Ensuite with Shower Rooms has been set from April 2007 to December 2007 for Fridays and Saturdays only Aer If you have previously set availability you may wish to increase or decrease the number previously set decrease To do this select the dates in question and the action required is either Increase or Decrease then enter the value you wish to increase decrease by and save equal ta the changes Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 16 NITB 7 D net User Manual Make changes to Accommodation Pricing on TIDInet Step 1 Log in to TIDlextra using the username and password provided on your Information Pack as described on Page 4 of this manual Step 2 You will be taken to the Homepage of TIDlextra Step 3 Change Pricing Navigate to the Edit Your Room Prices icon and click on it Edit Your Room Prices The pricing screen below will be displayed Select Price Per Person Sharing Ensuite including Breakfast ka Product ID april 200T SU imc tu WE th selected pricefsiby value Change Clear s a Save price changes will not be confirmed until save button has been pressed S lect a Date Range ni Action Value Olsun OU Mon C Tue FC vfed 1 Thu CIF ri Ol Sat Save Changes offer currently applies to
16. fast Per Person Sharing Ensuite including Breakfast Room Only Single Occupancy Ensuite including Breakfast Weekend 2 Night Ensuite including Breakfast Single Ensuite Room including Breakfast Navigate to this part of the Pricing screen Select room types that offer applies to The screen opposite shows that the offer is applied to a Double Ensuite with Shower Double Ensuite Room with Shower and a Twin Ensuite Room with Shower C Twin 5 ty 3 To select the room type you want to relate a pricing Twin Ensuite with shower ope aa Fi offer to click inside the relevant box and a will a EEE appear Click on 55S room IypE and the selected room type can be sold at the pricing offer To remove a room from a particular pricing offer simply remove the by clicking on it and pressing the Save room type Cy QS Only link ensuite pricing offers with ensuite rooms and standard pricing offers to standard rooms Single Occupancy Standard including Breakfast The example below shows a Single Per Person Sharing Ensuite including Breakfast Occupancy Standard Room being linked Single Occupancy Ensuite including Breakfast with a Standard Twin Room Per Person Sharing Standard including Breakfast __ Single Occupancy Standard including Breakfast select room types that offer applies to Double Ensuite with Shower Twin C Twin Ensuite with Shower x Clear u Save room type Web www tidinet com Tel
17. he number of single rooms you wish to allocate in the first selected date in this case Friday 6 and click outside the calendar each of the selected dates will change simultaneously Save Changes Click on Save In this instance one single room has been made available for bookings on discovernorthernireland com or TICs for each weekend in April 2007 note the selected dates have changed to green VIL QS If you have more than one room of any room type you do not have to allocate the maximum number of rooms on any given date For example if you have 3 Double amp Single Ensuite with Shower rooms you can choose to allocate 1 of the 3 on specific dates or 2 of the 3 or provide maximum availability and set availability to 3 See screen below accommodation type chosen Oouble amp Single Ensuite with Shower max approved 3 Product iD earlier april 2007 Ww later april 2007 may 2007 june 2007 su mo tu we th su mo tu we th su ma tu we th 1 i Dee E Beal 1 2 3 E E ee ee ee ee G 0 0O fe E e S A S fs eae Higa S n g 40 3 4 5 6 T E E A BHe Be D BARBRA HT EHEAH ff amp ET Goa S clei oe Taa SE E RES lice POS A T a aka HHHAHHABHHHRHHHHHEBEHRHEH Hf FY ea aA a a e TUT E CA E e PON Ga raa ES ase BHHrHTHBRHEHRHHHHEH BEBHRHEH Hf 29 30 D eda okie resi ie ash Geo Ea ARA CAE pone E E Bon 0O O G 0 0 0O 0O COEG No Avatabity E RoomsUnits Remaining W Fal Avevabitty Save Changes changes will not be confir
18. her systems which support TIDInet may have different rules Tourist Information Centres will continue to charge a 10 commission There will also be an additional credit card charge of 3 on deposits processed via TIDinet Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 3 NITB 7 D inet User Manual Activating your TIDInet membership If you are currently not a TIDInet subscriber e To register as a TIDInet user Call TIDIdesk on 0800 243 860 and quote your User ID and Password The operator will activate your membership If you currently do not have a Username and Password call the TIDIdesk to request a T DInet Pack Important By activating your TIDInet membership you agree to accept all Terms and Conditions please click on relevant link on www tidinet com Keep a careful note of both your User ID and Password as you will need them for future access to your TIDinet record You are advised to write them in the panel below that is provided in this User Manual Important Before you can take any bookings via TiDinet you need to set up availability and check prices for your property If you are a TiDidesk user see Chapter 4 of this manual you will normally do this at the same time as you activate your membership Instructions for TiDlextra users are provided in Chapter 3 How will feed information to TIDInet e Using TlDlextra an Extranet service that enables you to set up and maintain your TIDI
19. ility and check pricing for your property well in advance typically for each calendar year As time progresses you would update this basic information to take account of changes in availability such as bookings cancellations price changes and dates to which you do not want your availability to apply Setting up and amending your room unit availability To set up and amend your availability you will need to provide TIDIdesk with the following information e the type s of room or unit for which you want to set the availability e the dates for which you want to set the availability e the number of rooms or units of each type that you want to be available for online booking on these dates For guidance on when you would update the availability of your rooms or units for online booking via TIDInet see Why would update my availability in this manual Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 28 NITB 7 D net User Manual Chapter Five TIDInet and Your Business This chapter illustrates how you can use T IDInet as a marketing and sales tool as well as simply a way to keep track of your online bookings How can T DInet help me to sell more rooms units Important It is critical that you regularly keep an allocation of rooms units on TIDinet if you wish to receive bookings though the Internet and TICs Priority will always be given to those premises that provide allocation and a customer ca
20. in April 2007 accommodation type chosen Single Ensuite with Bath Single Ensuite with Bath Double Ensuite with Bath Twin Ensuite with Bath Double Ensuite with Shower Twin Ensuite with Shower april 2007 su mo tu we th 1 as Eo ety ad Vest ao oo 0 DAD Rep EP ep a Paks Boo ff ww april 2007 su mo tu we th aarre a e a e tales G 0 0 0O O CE T april 2007 su mo tu we th g z dey Ae ike GB 0 0O G0 HH amp h a april 2007 su mo tu we t 2 J 4 3 E E E E n Eaa EE a EN EH 8 9 O 0 0 oo E Web www tidinet com Tel 0800 243 860 To begin editing availability for your Double Ensuite with Shower room press the shift key O S on the keyboard and select the first day of the relevant period In this instance we have selected Sunday 1 April 2007 Keeping the shift key held down navigate to the last day in the period and click on this date In this instance we have selected Saturday 7 April 2007 You will see that when you select the relevant date all the dates in that range on the calendar turns from Green to white When availability has already been set to 1 or more or Red to white When availability is at zero Green to Amber If you have more than one room of any room type allocated to T Dinet when you reduce your availability the selected dates in the calendar will turn from green to amber and the number of remaining rooms inside each date box will appear Click on the first
21. ing W Aut Avavenuity Save Changes changes will not be confirmed until save button has been pressed For this example we will make one single room available on Friday 6 April 2007 Once the relevant date has been selected clicking on the date in the calendar it turns from Green to white When availability has already been set to 1 or more or Red to white When availability is at zero Green to Amber If you have more than one room of any room type allocated to TIDInet when you reduce your availability the selected dates in the calendar will turn from green to amber and the number of remaining rooms inside each date box will appear april 2007 april 2007 april 2007 su mo tu we th su mo tu we th su mo tu we th ta ed ee fet EE ty ee fn ee a ae fs HHH HRHARAH EF gaa Hh amp ee ee Pea Pt ee Se Pn an e Ce oe a Pe E 0 0O 0 GEODO HHHHHHG AHH Enter the number of rooms you wish to allocate in the relevant day you are making one single room available for one day Save Changes Click on You have now made one single room available for one day note the 6 April has changed from being red to green as shown above Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 12 NITB 7 D net User Manual Set availability for a number of consecutive days For this example we will select the room type Double Ensuite with Shower from the dropdown menu and make it available for the first week
22. ion The number of rooms or self catering units that you make available to be sold through T DInet Availability The number of rooms or self catering units for which you do not have any bookings and which online customers can see as being instantly available to book BACS Bank Automated Credit System An electronic method of making payments directly from one bank account to another Discount A reduction to the cost of an offer Extranet An exclusive Internet system that restricts access to a closed group of users by requiring them to enter an authorisation such as a Username and Password TIDInet members who maintain their accommodation records using a PC will do so by connecting to an Extranet called TIDlextra Interface The point of contact between a user and a computer typically the screens and controls that enable you to use a computer system The T Dlextra user interface consists of screens allowing you to update your availability set prices etc Internet A system of linked computer networks international in scope that facilitates the transfer of data and communication services NITB The Northern Ireland Tourist Board a Non Departmental Public Body within the Department of Enterprise Trade and Investment DETI with responsibility for the development promotion and marketing of Northern Ireland as a tourist destination It also advises DETI on the formulation of policy in relation to the development of tour
23. ion Centre TIDlextra An Extranet service that permits TIDInet members to allocate and maintain availability of rooms or units for online sales and to amend prices add and update discounts and receive online bookings to log and or print out TIDlextra is accessed via the Internet using a unique Username and Password TIDinet The Northern Ireland Tourist Board NITB online and TIC accommodation reservations system for Northern Ireland TIDidesk A support service for TIDInet members consisting of trained and skilled telephone and PC operators TIDIdesk can update your room unit availability amend prices add and amend discounts and packages provide full details of current and past bookings and provide technical support on the use of T Dlextra Unit In TIDInet this refers to a room or self catering unit as part of a premises A unit is given a price and can be allocated to TIDInet so that live availability can be provided to customers allowing them to make a booking decision Website A collection of documents or pages on the World Wide Web World Wide Web Commonly known as the Web a collection of pages on the Internet that can be read and interacted with by a computer Yield Management The ability to maximise profit and minimise loss from a premises rooms or units taking into account factors such as availability occupancy levels market conditions upcoming evenis tourist trends competition in the
24. ism and is constituted under the Tourism Northern Ireland Order 1992 Offer The basis on which a room or unit is sold for example per person sharing single occupancy two nights B amp B and one evening meal weekly or weekend for self catering etc Online Connected to the Internet PC Personal Computer A PC normally consists of a computer monitor screen a workstation incorporating a CD drive etc and a modem normally built in to permit access to the Internet Price The actual cost of an offer which the online customer will pay for a room or unit This price is not set in stone as in the TIDInet system it can be easily amended either online or via TIDIdesk Real Time In TIDInet a real time update is one which wil be immediately seen by other users customers of the system Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 34 NITB 7 D net User Manual RTP Regional Tourism Partnership These five public private sector tourism bodies were established in 1998 to assist with the international and domestic marketing of various regions of Northern Ireland via publications Web Sites exhibitions and promotions The RIPs are currently Causeway Coast amp Antrim Glens Fermanagh Lakeland Tourism Belfast Visitor amp Convention Bureau Derry Visitor amp Convention Bureau and Armagh Down Tourism Partnership TIlDInet membership is complimentary for RTP members TIC Tourist Informat
25. ival etc How can I use TIDInet to help me benefit from this Log on to TlDlextra or call TIDIdesk and check how many rooms are available on the system for the dates of the event adding more availability if necessary Alternatively if you expect to sell more rooms than usual directly to the public you may wish to slightly reduce the number of rooms units that are available on the TIDInet system Once there is an appropriate level of room unit availability you should then consider how much you should charge for the rooms unit s given that the area is expected to be very busy and will attract a high demand for accommodation You may want to consider slightly raising your normal prices Q My premises is receiving a lower than usual number of bookings would like to attract more business and at least cover my overhead costs REMEMBER A room is a highly perishable product If it remains empty for a night it is lost revenue that cannot be compensated for the following night Log on to TIDlextra or call TIDIdesk and check the availability of rooms on the system for the next say 2 3 months You may want to consider adding more rooms units to your T IDInet allocation so that more of them can be booked online You may also wish to consider lowering your normal prices Accommodation can be quite price sensitive and customers will often opt for the lower price especially where the standard and facilities offered by the type of accommoda
26. lated websites The above transaction fees will not normally apply to NITB short break campaigns Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 32 NITB 7 D net User Manual There will also be an additional credit card charge of 3 on all deposits processed via T DInet Bookings made through other systems which support TIDInet may have different rules Tourist Information Centres will continue to charge a 10 commission What equipment do I need As a minimum you need a mobile phone to allow us to inform you of bookings If you have a computer you can use the industry site TIDlextra to manage your allocation Will need training If you have a reasonable grasp of the Internet you will be able to use T Dlextra Assistance will be available from the contact centre TIDIldesk Training will made be available and for those who decide to change from being a TlDidesk user to a TIDlextra user No training is necessary if you wish to use TIDIdesk to manage your allocation TIDInet operation This section answers some questions about the way T IDInet can be used How do I update my allocation Allocation can be updated through either the contact centre TIDIdesk or on a special industry website TIDlextra www tidinet com How do receive bookings If you have a computer and are using TIDlextra you will receive an email containing booking details If not you will receive a text message on your mobile
27. lity of your premises see Chapter 5 TlDInet and Your Business How often do need to update my availability This will depend on how many bookings you receive and how often you decide to change your Online availability As a general guide if you use a computer to administer your business you may need to update your T lDInet availability approximately as often as you check your business email Important It is critical that you regularly keep an allocation of rooms units on TiDinet if you wish to receive bookings through the Internet and TICs Priority will always be given to those premises that provide allocation and a customer cannot check prices and availability if your premises is not displaying allocation If you are not sure whether your property is displaying availability on TIDInet at any time please contact the TIDIdesk Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 5 NITB 7 DIinet User Manual Understanding pricing Each property on TlDInet has one or more room unit types relating to the different types of rooms or self catering units that can be booked A hotel for example may have several room types such as Double Room En Suite A self catering property may be assigned a unit type such as 4 bedroom To assign prices to your accommodation you need to apply one or more offer s to each room unit type An offer is the basis on which the room or unit can be sold for example per pers
28. m Tel 0800 243 860 Email tidi nitb com page 31 NITB 7 Dinet User Manual Frequently Asked Questions FAQs This section answers some common questions about the introduction of the new TIDInet system and also provides guidance on some operational questions What is TIDInet TIDInet is an accommodation reservations system that has been developed by the Northern Ireland Tourist Board for use by the accommodation sector in Northern Ireland The system belongs to NITB It has been developed to ensure that the accommodation sector has access to a flexible and inexpensive online booking system It is available through discovernorthernireland com RTP websites several Tourism Ireland market web sites and will also support bookings in the Tourist Information Centres How do I join TIiDinet You can join TIDInet at any time All you have to do is to register with the TIDInet contact centre on 0800 243 860 using a membership User ID and Password that you will receive with your new user manual If you do not already have a UserlD and Password please call 0800 243 860 to request an information pack What does TIDInet cost to join If you are an RTP member TIDInet participation is included in your membership fee Otherwise the following Annual Subscription Fees apply What other costs are associated with TIDInet TIDInet will not be charging a percentage commission fee for any booking made through discovernorthernireland com or other re
29. med until save button has been pressed Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 15 NITB 7 D inet User Manual Set availability for long periods You may want to set the same allocation of rooms for the whole year For example if you have 3 Twin Ensuite with Shower rooms you may wish to allocate 2 of the 3 rooms for each weekend for the year For this example we will make 2 Twin Ensuite with Shower Rooms available on each Friday and Saturday from April 2007 to December 2007 1 Select the room type you wish to make available in this case the Twin Ensuite with Shower accommodation type chosen Twin Ensuite with Shower v max approved 3 2 Navigate to this part of the screen below Select a Date Range ae ate Action E To E From A L a st za D Sun U Mon U Tue Ued Thu UI Fri U Sat Save Changes 3 To select each Friday and Saturday for the year use the calendar and select the date range that you wish to make changes to If you are setting your availability for the first time the action you require is and the value is the number of rooms you wish to make available to sell online in this case it is 2 Select a Date Range Action equalta i From 06 04 2007 EP To 29 12 2007 E H L Value C Sun CJ Mon LE Tue Wed Thu Fri F Sat Save Chang
30. net allocation and prices by typing information directly into the system using a Personal Computer PC As soon as you send the information it becomes available to anyone accessing the system See Chapter 3 for full instructions e Via TIDIdesk If you do not use a computer you can call TIDldesk and ask the adviser to change your TIDInet availability and or prices which they will do instantly See Chapter 4 for details Login Details Reminder Password Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 4 NITB 7 D net User Manual Chapter Two Getting Started What type of information will maintain on TIDInet Allocation of rooms or self catering units that you have made available for online or TIC bookings through TIDInet You will need to maintain two main types of information about your allocation e the availability that is the number of rooms or units for which you do not have any bookings and which online customers see as being available to book e the pricing that is the basis on which you charge customers for rooms units Understanding availability You have complete control of how many rooms or units you make available to TIDInet it may be only some of your rooms units or all of them You can change the availability by adding and removing rooms units at any time to suit particular circumstances Tip It is good practice to set up the basic TIDInet availability for your property
31. nge my prices Research has shown that many customers who book accommodation online will base their choice on price and whether it is good value for money Also remember that if a room unit is left empty for a night you will have lost business and revenue If it appears that one or more of your rooms units will be unoccupied on a specific date it may be advisable to drop your prices to a last minute level which is the minimum required to cover your costs You can use TlDInet to alter your prices according to demand For example you might maximise return by increasing your prices at busy times Alternatively at quieter times when you have extra availability or if a booking is cancelled you may decide to offer these rooms units at a lower rate to make them easier to fill Chapter 5 Ti Dinet and Your Business gives you more ideas for how you can use T DInet to maximise the profitability of your business Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 6 NITB 7 D net User Manual How do know when receive a booking When an online booking or cancellation is made for your accommodation you will receive booking details by email PC users only and or a mobile phone text message SMS The message provides basic information such as the booking reference the arrival date and the number of nights Do not reply to alert messages or booking notification emails as they are generated automatically by
32. nnot check prices and availability if your premises is not displaying allocation If you are not sure whether your property is displaying availability on TIDInet at any time please contact the TIDIidesk TIDInet cannot promise to be a source of bookings or revenue for your business nor can it promise to be the only or main source of bookings to your property What it can do is provide you with a platform to sell and market your premises on line and allow you to provide real time on line availability and prices for consumers to consider and book via the Internet from anywhere in the world Remember T DInet works by being the central source for bookings and easy on line access to accommodation for visitors to Northern Ireland Understanding Yield Management Yield Management is the concept of managing your stock in a way that maximises your revenues in other words selling as many rooms units as possible at the best price you can get taking into account current trends and market conditions It involves e staying in touch with current levels of interest from the general state of Northern Ireland tourism to tourist attractions or events such as festivals in your area e adjusting your prices to take account of market conditions For example you might lower the price of your accommodation at times when you are not busy For rooms that are still unbooked at a late stage you might lower the price right down so that you can at least c
33. on sharing en suite for a hotel room or for self catering units a weekly rate A room unit type can have more than one offer for example a double room may have a per person sharing offer and a single occupancy offer For each room unit type offers are applied on specific dates This means that you can have some offers that are available only during specific time periods and others that are available for the whole year Tip It is good practice to check and maintain the basic prices for your property well in advance typically for each calendar year As time progresses you would update this basic information to take account of exceptions such as lower prices for specific dates What kind of offers can set When you apply offers to your room unit types you choose from a list of available offers that are set up in advance by NITB Some of these offers such as Per Person Sharing Single Occupancy or for self catering premises Weekly Rate are types that you would probably want to apply throughout the year to most or all of your room unit types Other offers relating to a certain number of nights inclusive meals etc would usually be applied only to specific dates and or unit types For example you may decide to apply an offer that is aimed at families to your larger room types You may want another offer to apply only at weekends for holiday visitors and another only on weekdays for corporate clients Why might cha
34. or self catering bookings the appropriate amount is payable 6 weeks or more in advance You will receive a regular booking and financial statement Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 7 NITB 7 Dinet User Manual Chapter Three Using TIDInet Reservation system The following user manual has been designed to take you the user through each step of the new and improved TIDlextra interface These guidelines aim to cover all eventualities when using TiDlextra from setting prices to amending availability The primary goal of the guidelines is to promote the new easier to use system by providing examples and handy tips Should you have any difficulties with the functionality please call the Helpdesk on 0800 243 860 Make Changes to Accommodation Availability on TIDInet Step 1 Log into TIDlextra Open www tidinet com on your web browser and enter your Username amp Password received in the TIDInet Information Pack Click the button The Reservation Management System of the Northern Ireland Tourist Board industry intranet oeir gt lt Tourist Board Please enter your login details UserID Password C Remember my Username and Password Forgot your password or username Click here Click here to download TiDlextra User Manual You will require a copy of Adobe Acrobat to view this file Click here to download a copy MITE Industry Site Discover Northern Ireland
35. over your costs even if you do not make a significant profit e keeping informed about the market for accommodation in your area and setting your prices appropriately TIDInet offers you a high level of flexibility to alter your room rates as and when this is appropriate The decision to alter your room rates may depend on some of the following factors e the time when most bookings are made in your area e the number of rooms you have unsold for that night e the number of visitors in the area and how busy your competitors are To make TIDInet work for you you ideally should have A clear policy on pricing A proper set of objectives for your property A plan to achieve those objectives A well informed view of how the general market is likely to perform A planned booking pattern for your property A properly considered system of discounts A plan for the months ahead of the number of rooms to be sold at a particular rate A regular review of your plans for your business Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 29 NITB 7 D inet User Manual You must regularly review your allocation of rooms against your forecasts modifying availability and price as you go And remember that means updating your allocation and analysing your booking information regularly Typical Examples Maximising your profitability using TIDInet Q A major event is happening in my area e g a popular motorcycle event arts fest
36. phone You may also choose to receive both email and text message notifications Can add more rooms to my TIDInet allocation If you are expecting increased interest in online bookings for a period of time check your TIDInet availability for the relevant dates If not all of your rooms are currently available to TIDInet you may choose to increase the availability for these dates However you cannot increase your availability beyond the number that is set up on TIDInet as the maximum for each room type This is the actual number of NITB certified rooms in your property and is set up for you in advance by NITB If you now have more rooms for example if you have extended the building contact NITB who will verify the information and make any necessary changes to your maximum availability Can create my own price offers and discounts In future versions of TIDInet you will have the ability to create your own pricing offers and discounts In the meantime you can contact TIDIdesk or NITB direct if you have any specific requirements Can allocate all of my rooms or units to TIDInet Yes but remember that if you do this it is particularly important that you amend your T DInet availability every time one or more of your rooms or units is booked outside of the TlDInet system for example over the telephone Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 33 NITB 7 D inet User Manual Glossary Allocat
37. rosoft Internet Explorer E Click on the button and the message opposite will appear Click on and the changes will be made the following screen will be visible H J Do you really want to modify this price these prices april 2007 Atv cr 2f wo T an a7 an oe a oe LLE i 12 14 26 aT m aT m 2f ou 2f al Only the selected dates in the calendar have been increased in price Click on and the second screen above will be displayed Each Tuesday and Thursday in April has been increased in price from 27 50 to 30 00 for the Per Person Sharing Ensuite pricing offer Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 26 NITB 7 D net User Manual Scenario 3 Selecting the Room Type that an Offer applies to Once all your Prices have been set the next step is to attach these pricing offers to your specific rooms Without completing this necessary step your premises cannot be bookable online This allows you to exclude certain room types that you may not want to sell at a certain rate For example you may not want to sell a Triple Room at a Single Occupancy Ensuite incl Breakfast rate To begin selecting the room type that the offer applies to firstly select the first pricing offer Per Person Sharing Ensuite including Breakfast For this example we will select Per Person Self Catering Weekly Sat Sat Sharing Ensuite Including Break
38. t increase as we want to increase the selling price all as we want to increase all of the month of April value as we are specifying an exact value increase Enter the price increase in this case 2 50 a save Price p Increase wt set O H decrease Microsoft Internet Explorer x Click on the SENO button and the message opposite will appear Click on and the changes will be made the following screen will be visible QD Do you really want to modify this price these prices Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 22 NITB 7 D net User Manual Click on 8 price and the second screen above will be displayed Note the selected dates have changed from white to green april 2007 SU mo tu WE th 2 a 4 5 BETE aen BETE BETE en s000 3000 ME aa i 2000 3o00 ar april 2007 sl uly i te if 29 30 1 2 3 4 5 ETE EE Bee ee ee ee E a g 10 11 pe 30 00 E sooo sooo soz 15 16 17 16 19 gt EE EE Ee eee 22 23 24 25 25 30 00 E U l A A E 29 30 Em Ea A price increase of 2 50 has been added to the Per Person Sharing Ensuite Including Breakfast for April 2007 making it 30 00 By Percentage Increase Click on the drop down symbol and select increase as we want to increase the selling price all as we want to increase all of the mon
39. th of April percentage as we are specifying an increase of 10 in this case a Save price eS Microsoft Internet Explorer E Click on the enang button and the message opposite will appear al Do vou really wank to modify this price these prices Click on and the changes will be made the following screen will be visible Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 23 NITB 7 DIinet User Manual Click on Save price and the second screen above will be displayed note the selected dates have changed from white to green april 2007 SU mo tu ute th lt r Pat az BETEN az 30 25 fi a25 BEEE Er april 2007 SU mo tu E th 1 2 3 4 5 EEE EE E E E E E 0 a 10 11 12 EFE E l a E 15 16 ie 16 19 gt E E E E E E eee 22 23 24 25 26 re BE BEE EE E 2a 30 Er EE A price increase of 10 has been added to the Per Person Sharing Ensuite Including Breakfast for April 2007 making it 30 25 VI E QS Decreasing prices either by value or percentage uses the same process as increasing prices Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 24 NITB 7 D net User Manual Increasing or Decreasing Prices for Non Consecutive Days You can increase or decrease non consecutive days simply by holding down the Control Key wil on the keyboard
40. th using the drop down provided april 2007 t november 2006 december 2006 january 2007 february 2007 march 2007 april 2007 may 2007 june 2007 july 2007 august 2007 september 2007 october 2007 november 2007 december 2007 The following examples are based on a number of potential scenarios including 1 Setting your availability for your accommodation for a single day 2 Setting your availability for your accommodation for a number of consecutive days for example one week 3 Setting your availability for your serviced accommodation for a number of non consecutive days for example every weekend in any given month Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 11 NITB 7 DIinet User Manual Set availability for a single day accommodation type chosen single v max approved 1 Product iD show history s lapril2007 M later april 2007 may 2007 june 007 su mo tu we th su mo tu we th su mo tu we th 3 3 4 A 1 a 3 E 0 0 GO OCC Boo O C ES EI g Ar Eaa EEES helo G T z Be ae J 4 a G T E 0 0 G 0O io io 0 eo to io Ro Ro Ro O G oA BGO Ro Ro eo ise Mba E She Wane To eal ign Ea Ea abled E a E A E 0 0 HRHHHHHRHHRrARoRH Eo fF HH TOD levees eee ead esl Srila Weal een Berea e P Ea T E petal E 0 0 G G0OCOCG 0 GGO G GCO0OG BEBRaoH fH CGC 29 30 aT eae eee peas Ea Bb a Recieved I e ST ES C G O OG O O E 0 0 0O GODO yo E io Aveavabitty E RoomeLnits Remain
41. tion are broadly similar such as in the Bed amp Breakfast accommodation sector The Internet also makes price and premises comparison very open and transparent Q My self catering premises does not normally accept 2 Night Weekend Bookings or 3 Night Midweek Bookings in July and August but a Saturday has just passed where the property is not booked for that week How can I use TiDinet to help me Log on to TIDlextra or call TIDIdesk and check the price offers that are in place for that week and the following week If there is no midweek price offer in place by say the Sunday then you can add a 3 Night Midweek price perhaps with a slightly discounted rate as this is a last minute availability Similarly if there is no Saturday to Saturday weekly booking in place for the week ahead by the Thursday or Friday of that week you may consider adding say a 2 Night Weekend Price Offer This is a good way of managing yield and making best use of late availability and price discounting Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 30 NITB 7 D net User Manual Chapter Six Getting More Help TIDIdesk For all queries regarding the operation of TIDInet availability pricing etc call TIDIdesk on Freephone 0800 243 860 quoting your unique User ID and Password Open Mon Fri 09 00 17 00 Training If you have participated in an online reservations system before or have a reasonable grasp of the
42. ts EE EH E a g kana aa Ea S a ae fe Soe Be eS r 1 E E gaH n kanaga HE nd Pee ae Gia atte eh a eine eet a a edie pet EEEa EE gaEagauauaugdadga n na ga a na nng JEA SHI E ES Seat a aea a R jee ia ee ea E s E ka Eau gda ga u a uaug auEuaEauauEE a agaa nAnEE tee E a a E za a E pedir E Den E et lay Weis E a E a n DBHmHHHnHhH aH amp 31 EH E No Avavshiity E RoomesUnits Remaining B Aui Avalabiity Save Changes changes will not be confirmed until save button has been pressed Select a Date Range alue Fisun CJMon J Tue LC Wed J Thu FiFi C1 Sat Save Changes E Step 4 Choose the first room you wish to make amendment to accommodation type chosen Single Ensuite with Bath max NITE approved 1 Single Ensuite with Bath Double Ensuite with Bath Twin Ensuite with Bath Double amp Single Ensuite with Bath Suite for 2 sharing Ensuite with Bath max NITB approved 1 above indicates that 1 is the maximum number of single en suite with bath rooms that have been certified by NITB Web www tidinet com Tel 0800 243 860 Email tidi nitb com page 10 NITB 7 D inet User Manual Se a x 4 N The accommodation availability screen displays a three month period the current month plus the next two months If the day you wish to select is not within the period displayed you can navigate to another date by using the ees button or you can select the specific mon
43. well in advance typically for each calendar year As time progresses you can update this information to take account of changes in availability such as bookings cancellations and dates on which you do not want your rooms units to be available Important Remember if there is a double booking at your property because you have not updated your allocation it is your responsibility to find those guests alternative accommodation of a similar standard and possibly transportation It is therefore essential that you update your TiDinet availability where necessary when you receive bookings from outside the TIDInet system e f you do not want to receive bookings for a certain period for example if you are closing your premises while you are on holiday you must set the availability for all your room unit types to zero for the dates that your premises will be closed to prevent online or TIC bookings being made e f you are expecting more telephone bookings than usual for certain dates such as a major local event you might reduce the number of rooms available for online booking during this time You can also increase the number of rooms available for online booking on particular dates for example at times when you are expecting more interest than usual from online customers You might also add extra rooms to TIDInet if you are not busy or if rooms unexpectedly become free For more ideas on how to use T DInet to maximise the profitabi

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