enlighten professional – client calling manual
Contents
1. 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional Internet 100 7 Sample image Room Name a single headed arrow shows that the Consultation Rooms are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double headed arrow shows that the Consultation Rooms are not sorted in order of this field but that they can be Click on the arrow to sort by this field Description a single headed arrow shows that the Consultation Rooms are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double headed arrow shows that the Consultation Rooms are not sorted in order of this field but that they can be Click on the arrow to sort by this field Client Calling Devices If the list of Calling Devices is too long to fit in the table a More link will be available in this column to enable you to display the entire list of Calling Devices associated with the Consultation Room Page 16 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Actions o Edit FREE antar 4 lt awe a Edit Consultation Room Room Name DPC H Save Back to Manage Rooms Description DPC Room Max 250 characters Associated Devices 0 Device s selected Remove all DPC Th2. Click on the arrow to toggle between ascending and descending A double headed arrow shows that the Devices are not sorted in order of this field but that they can be Click on the arrow to sort by this field e Device Type a single headed arrow shows that the Devices are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double headed arrow shows that the Devices are not sorted in order of this field but that they can be Click on the arrow to sort by this field e Actions o Edit LED Device Page 5 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Edit LED Device LED Name DPC E Save lt Back to Manage Devices Full Computer DPC Name Com Port 10 Description ppc Max 250 characters Enable Waiting Area Statistics Copyright 2010 2011 Jayex Technology Limited www jayex com All riahts reserved Enliahten Professional Mm gt Done Internet 100 Sample image Note bold fields are mandatory normal fields are optional gt Name enter a new name for the device gt Full Computer Name enter the name of the computer the device is now connected to gt Com Port enter the name of the computer s com port that the device is now connected to gt PlayList select the PlayList that this device should display gt Description enter the new De
3. be used for client calls So if the number of calls to be displayed is 1 then the call is full height If the number of calls to be displayed is 5 then each call is 20 of full height If there were 3 concurrent calls then 60 of the full height would be used and any media presentation behind would still be visible This is only for users of X Media pre April 2011 purchasers or users of LED calling without Media M4WebMedia users will have additional calling options over the product lifetime Page 10 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Client Calling D300 Playlists Note this page only appears if the Client Calling feature is licensed Logout Manage D300 Playlists aj Add New D300 Playlist DPC DPC L7 Edit Delete Test PlayList Test PlayList L7 Edit Delete Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional Done Internet 100 Sample image Add D300 Playlist D300 Playlist Name Description Max 250 characters i Add New Message H Save Back to Manage D300 Playlists Copyright 2010 2011 Jayex Technology Limited www jayex com Qa gt Done Internet 100 Sample image Page 11 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Note bold fields are mandatory normal
4. browser s Back button to cancel Page 8 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Note this setting has no effect unless the Number of Calls to be Displayed setting is set to 1 Call Life 20 demmi Enable Speech Hide Dictionary Dictionary aP Add New Word Word SpeakAs Actions Dr Doctor Edit Delete Eilean illian Z Edit Delete LCD Settings Sample image o Add New Word click to add a new word and pronunciation to the speech dictionary This setting will apply to all LED and LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel gt Word enter the word as it is spelt e g Featherstone Haugh gt Speak As enter the word as it is pronounced e g Fanshaw LCD Setting o Call Alert select from the list of pre defined alert sounds the selected sound will be played by the display before the client call is displayed spoken This setting will apply to all LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel o Text Colour click the screen icon to change the Client Call text colour In the colour palette that appears drag the slider vertically adjust the Red Green Blue values adjust the Hue Saturation Brightness values or enter a hexadecimal colour value This setting will apply to all LCD displays When done clic
5. one operation Click the Save button at the bottom of the page to save any changes or click the round Enlighten button at the top to cancel Enter any text in the white box to filter Consultor names only names containing the text will be displayed Enabled Service Average Waiting Time For all Services selected click to enable disable the display of Average Waiting time Enable Service number of Clients waiting For all Services selected click to enable disable the display of Number of Clients Waiting Enable Consultor Average Waiting Time For all Consultors selected click to enable disable the display of Average Waiting time Enable Consultor number of Clients waiting For all Consultors selected click to enable disable the display of Number of Clients Waiting Generate URL Click to generate the URL which you will copy and paste into your Media Manager software Clear URL Click to clear any existing text in the URL text box The Generate URL button will pre wipe the URL text box anyway Page 19 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011
6. Down text will scroll from top to bottom and then stay there Open n text will arrive from left and right ends and meet in the middle and then stay there OpenOut text will appear from the centre and move to the left and right ends and then stay there ScrollUp text will scroll from bottom to top continuously Page 12 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 ScrollDown text will scroll from top to bottom continuously Appear text will simply appear and then stay there gt Alignment select the chosen display alignment e g Left Centre or Right gt Add click Add to add the new message to the PlayList or click Cancel gt Update click Update to edit the message in the PlayList or click Cancel o Actions gt Edit enables you to edit and individual message in the Playlist gt Delete click to delete the Message from the PlayList You will be prompted to confirm the deletion or to cancel o Save When done click Save to save the PlayList or click the browser s Back button to cancel Manage D300 Playlists Add New D300 Playlist D300 Playlist Name a Description Actions DPC DPC L7 Edit Delete Test PlayList Test PlayList L Edit Delete Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional i m gt Done Internet 100 Sample im
7. JAYEX JAYEX HEALTHCARE ENLIGHTEN PROFESSIONAL CLIENT CALLING USER MANUAL Mr Peter Jones For Dr Rachel Allington Room 15 Associated manuals ENLIGHTEN PROFESSIONAL TOUCH SCREEN MANUAL ENLIGHTEN PROFESSIONAL MAIN USER MANUAL Page 1 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 INTRODUCTION This manual describes the Client Calling User Interface to the Jayex Enlighten Professional web application which optionally manages the client check in process using Jayex touch screen devices It should be used in conjunction with the main user manual amp Touch Screen manual where feature purchased All user guides and update release information can be found on www jayex com After logging in to Enlighten Professional using a desktop web browser the following operations are accessible by clicking on the large round blue button in the top left corner of the web page see below gt gt ve de G eniighten femm 3 fp Bo ame bb Page Gi Tools Gri move Oosa f esn res gt Demat e scr E Logout Sample image Ctrl Click on the relevant line below to go to the required section CONTENTS Manage Client Calling DEVICES ceciren ciran a EEO NE a 3 Manage Client Calling Settings sccccssdsusesatsnndeyarcwesonnswsd GnpandieoeniaddeabinnsdentunaitnadGenatdsutanedssantobedsunesasusdtaeatdeateraleecees 8 Manage Client Callin
8. _ To e ee ee p Sa p d _ ee A Logout Client Call Settings General Settings Call Pattern ClientTitle ClientFirstName ClientLastName ConsultorName v Call Life 20 REFS Enable Speech Show Dictionary LCD Settings Call Alert ChimeDown v 4 T J Preview his is forearound text Background Colour P Blink Colour P Number of Calls to be Displayed Max 5 3 H Save Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional Li x Internet S 100 Sample image e General Setting o Call Pattern select from the pre defined list of call display format patterns This setting will apply to all LED and LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel Note Client Calling is by Name or by Number depending on the system setting as defined by JAYEX file Call Patterns for the type not in use are listed but dimmed o Call Life enter the number of seconds that the calls should remain on the display This setting will apply to all LED and LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel o Enable Speech tick the checkbox to enable the calls to also be spoken by the display This setting will apply to all LED and LCD displays When done click Save to save the Client Call Settings or click the
9. age e D300 PlayList Name a single headed arrow shows that the PlayLists are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double headed arrow shows that the PlayLists are not sorted in order of this field but that they can be Click on the arrow to sort by this field e Description a single headed arrow shows that the PlayLists are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double Page 13 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 headed arrow shows that the PlayLists are not sorted in order of this field but that they can be Click on the arrow to sort by this field Actions o Edit Note bold fields are mandatory normal fields are optional gt D300 PlayList Name enter a new name for the PlayList gt Description enter a new description for the PlayList gt Messages see above o Delete click to delete the PlayList You will be prompted to confirm the deletion or to cancel Page 14 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Client Calling Consultation Rooms Note this page only appears if the Client Calling feature is licensed Blood Testing room C Edit Delete DPC DPC Room Edit Delete LA Test R
10. any changes or click the round Enlighten button at the top to cancel o The right hand box lists other defined Services which will not appear in you re the Waiting Area Stats display Click the Save button at the bottom of the page to save any changes or click the round Enlighten button at the top to cancel o Click the Add all button to add all available Services in one operation likewise click Remove all to remove them all in one operation Click the Save button at the bottom of the page to save any changes or click the round Enlighten button at the top to cancel o Enter any text in the white box to filter Services names only names containing the text will be displayed Page 18 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Consultors o The left hand box lists the Consultors for all Services as defined in Manage gt Consultors which you wish to see in the Waiting Area Stats display Click the Save button at the bottom of the page to save any changes or click the round Enlighten button at the top to cancel The right hand box lists other defined Consultors which will not appear in the Waiting Area Stats display Click the Save button at the bottom of the page to save any changes or click the round Enlighten button at the top to cancel Click the Add all button to add all available Consultors in one operation likewise click Remove all to remove them all in
11. e this URL with your Media Manager when designing your presentation layouts The Media Player then acquires the data from Enlighten and uses it as a data feed to the display in real time c These data feeds poll the Enlighten database every one minute This interval is configurable with assistance from Jayex but not using the Enlighten web interface Logout Waiting Area Stats URL Select Service s Select Consultor s 0 Items selected Remove all 0 Items selected Remove all Add all Training Database Dr Darren Breedy Training Dr E Harris Training Database Dr Ian Training Database Dr J Baseron Training Dr P Gnante Training Dr P Flemming Training Dr R Njogu Training Dr Who Training Database _ Enable Service Average Waiting Time C Enable Consultor Average Waiting Time C Enable Service number of Clients waiting C Enable Consultor number of Clients waiting Generate URL Clear URL Note Copy and Paste the generated URL into an RSS viewer for the digital signage screens or PC s that need to show the relevant waiting room statistics Note the URL is dynamically created here and will change as new data is added Enlighten has no responsibility or control how RSS viewers will perform Sample image e Select Services o The left hand box lists the Services as defined in Manage gt Services which you wish to include in the Waiting Area Stats display Click the Save button at the bottom of the page to save
12. fields are optional o D300 PlayList Name enter a name for the new PlayList Note a PlayList is a name for a list of defined Messages each message containing up to two lines of 30 characters each PlayLists will be displayed continuously but will be interrupted during Client calls These are only applicable to D300 LED Displays o Description enter a description for the PlayList o Add New Message Messages Font Please select one Effect Please select one F Alignment Please select one v Line 1 Line2 Effect TextAlignment Font Actions Sample image gt Font select a font type In the list of font types offered Normal will offer two lines of 30 characters each A font type of Tall will double the height of each character hence you can only have one row of 30 characters A font type of Wide will double the width of each character hence you can only have two rows of 15 characters each A font type of Fat is a combination of Tall and Wide hence you can only have one row of 15 characters gt Line 1 Line 2 enter the text you wish to see displayed in line 1 and line 2 as applicable depending on the font type selected gt Effect select the chosen display effect for the message line s ScrollLeft text will scroll from right to left continuously ScrollRight text will scroll from left to right OpenUp text will scroll from bottom to top and then stay there Open
13. g D300 Playlists ccssssecsosssscscsssscnccsssececnesscueussscneoussecteuessencusssestoussscuensssensusssens 11 Manage Client Calling Consultation ROOMS ssssessesssseessssrrssrrressrrresrrrressrressrerserressrereserresereresereessrereseeresse 15 Manage Client Calling Waiting Area Stats URL sesssssssessssesssrersssreresreressreresrrressrereserreserereserreserereseeresse 18 Page 2 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Client Calling Devices Note this page only appears if the Client Calling feature is purchased and licensed Manage Devices AddNew F XMedia F D300LED F WebMedia M4 LCD Device Device LCD Device DPC DPC HA Z Edit 3 Delete This Laptop here L7 Edit Delete Show Legend Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional E Internet 100 Done Sample image e Add LCD Device note applies to X Media or LCD no Media and WebMedia M4 LCD Devices Add LCD Device LCD Name fA Save Back to Manage Devices Full Computer Name Description Max 250 characters Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional Ka o m o Done Note bold fields are mandatory normal fields are optional Page 3 of 19 Copyright 2010 2011 Jayex Tec
14. hnology Limited www jayex com All rights reserved Dated 31 Oct 2011 Internet 100 Sample image L3 Y o LCD Name enter a name for the new LCD Device o Full Computer Name enter the name of the computer that the LCD Device is connected to o Description enter a description for the LCD Device e g Main Waiting Area o Save When done click Save to save the Device or click the browser s Back button to cancel La Ot Ir atda j BE JMI le Sem S SEEN E ES Add LED Device LED Name H Save Back to Manage Devices Full Computer Name Com Port D300 Playlist Please select one v Description Max 250 characters Enable Waiting Area Statistics Copyright 2010 2011 Jayex Technology Limited www jayex com All riahts reserved Enliahten Professional lt ti gt Done Internet A 100 Sample image e Add LED Device note applies to D300 LED Devices Note bold fields are mandatory normal fields are optional o LED Name enter a name for the new LED Device o Full Computer Name enter the name of the computer that the LED Device is connected to o Com Port enter the name of the COM Port on the computer that is to be used for the LED Device o PlayList select a playlist to be played by this device as defined in Manage gt Client Calling gt PlayLists Note if no playlist is selected then the LED display will show the date and time e
15. is Laptop ii gt Done Internet 100 Sample image Note bold fields are mandatory normal fields are optional gt Room Name enter a new name for the Consultation Room When done click Save to save the Consultation Room e or click the browser s Back button to cancel gt Description enter a new description for the Consultation Room When done click Save to save the Consultation Room or click the browser s Back button to cancel gt Associated Devices change the list of display devices associated with the Consultation Room as defined in Manage gt Client Calling gt Devices The white filter box can be used to filter only available device names that contain the specified text When done click Save to save the Consultation Room or click the browser s Back button to cancel o Delete click to delete the Consultation Room You will be prompted to confirm the deletion or to cancel Page 17 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Client Calling Waiting Area Stats URL Notes a This page only appears if the Client Calling feature is licensed b There are two types of entry in the Waiting Area Stats feed to a Media display statistics for one or more named Services and statistics for one or more named Consultors This web page enables you to define your display requirement and supplies you with a URL You then us
16. k Save to save the Client Call Settings or click the browser s Back button to cancel o Background Colour click the screen icon to change the Client Call background colour In the colour palette that appears drag the slider vertically adjust the Red Green Blue values adjust the Hue Saturation Brightness values or enter a hexadecimal colour value This setting will apply to all LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel o Blink Colour click the screen icon to change the Client Call blink colour In the colour palette that appears drag the slider vertically adjust the Red Green Blue values adjust the Hue Saturation Brightness values or enter a hexadecimal colour value This setting will apply to all LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel Page 9 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 o Number of Calls to be Displayed enter the number of Client Calls that can displayed simultaneously on the display If more than this number of calls coincides then the oldest call will be removed from the display This setting will apply to all LCD displays When done click Save to save the Client Call Settings or click the browser s Back button to cancel Note this setting also defines the percentage of the screen height that will
17. oom Test Room DPC This Laptop Edit Delete Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional ili E M i Done Internet K 100 IM Sample image e Add Consultation Room Add Consultation Room Room Name H Save Back to Manage Rooms Description Max 250 characters Associated Devices 0 Device s selected DPC This Laptop il E mE i gt Done Internet Q100 Sample image Page 15 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Done Note bold fields are mandatory normal fields are optional o Room Name enter a name for the new Consultation Room o Description enter a description for the new Consultation Room o Associated Devices choose from the list of display devices associated with the Consultation Room as defined in Manage gt Client Calling gt Devices The white filter box can be used to filter only available device names that contain the specified text o Save When done click Save to save the new Consultation Room or click the browser s Back button to cancel Manage Consultation Rooms aie Add New Room mon Client Calling 5 a A Room Name Descriptions Devices Actions Blood E room 7 Edit Delete DPC DPC Room 7 Edit Delete Test Room Test Room DPC This Laptop C Edit Delete Copyright
18. scription for the device gt Save When done click Save to save the Device or click the browser s Back button to cancel o Edit LCD Device Page 6 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 AvEx c Edit LCD Device LCD Name This Laptop H Save Back to Manage Devices Full Computer TabishH LT Name Description here Max 250 characters Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional lt i m gt Done Internet 100 Sample image Note bold fields are mandatory normal fields are optional gt Name enter a new name for the device gt Full Computer Name enter the name of the computer the device is now connected to gt Description enter the new Description for the device gt Save When done click Save to save the Device or click the browser s Back button to cancel o Delete click to delete the Device You will be prompted to confirm the deletion or to cancel Page 7 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 Manage Client Calling Settings Note this page only appears if the Client Calling feature is licensed alll Anten MeN me Nie gy tomy a pa a om te ema a E ai EEE i a 7 UP ite Ue SSI Tal i r 0 onn gt SNOT A SA E
19. xcept when a client is being called o Description enter a description for the LED Device e g Main Waiting Area o Enable Waiting Area Statistics enable or disable the inclusion of waiting area statistics when Clients are called If enabled statistics will be displayed every 5 minutes for all associated Services and Consultors Page 4 of 19 Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Dated 31 Oct 2011 o Save When done click Save to save the Device or click the browser s Back button to cancel y Ta PA ff r vigil j O NYG Manage Devices peaa ap X Media F D300LED F WebMedia M4 LCD Device Device LCD Device Device Name Description Device Type Actions DPC DPC EH L7 Edit Delete This Laptop here L7 Edit Delete Show Legend Copyright 2010 2011 Jayex Technology Limited www jayex com All rights reserved Enlighten Professional lt jiii E Done Internet A 100 Sample image e Device Name a single headed arrow shows that the Devices are sorted in ascending or descending order of this field Click on the arrow to toggle between ascending and descending A double headed arrow shows that the Devices are not sorted in order of this field but that they can be Click on the arrow to sort by this field e Description a single headed arrow shows that the Devices are sorted in ascending or descending order of this field
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