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USER MANUAL - Cyber Monitor

1. CuberMonitor Internet Caf Software 2004 Enter doo Ohrid www cybermonitor net Copyright 2000 2004 Enter All rights reserved Revised April 2005 Cyber Monitor 2004 User Manual I SETUP AND INSTALLATION nn e a a 1 1 DOWNLOAD INSTALA MON LES a de de ne tie a en S 1 2AR STRICHIONS OF THE TRIAL VERSION ESS SR A nude 1 3 MINIMUM REQUIREMENT S a RE Bis ate Cie eee ent een Sahat e de ta 1 A INSTALLATION INSTRUCTIONS ciar das 1 IGETTING STARTED o eine cd teeta 3 1 CYBER MONITOR FEATURES isaac mens 3 1 1 Monitoring and Management Features cccccccsseccceeecneeccncuccueescnsusensueesseecaueesuusnsunsensuecssasensusesseusessasenausss 3 1 22 BING F CAUI CS A A iaa 3 13 toya Rewards Feres A A A A a is 3 ES RA O Sd Nils 3 KOAM UAOO e a e cd soeur 4 KORE DONS does a 4 Br DIS 0 IT PEER RE ROE Retiree tt Pen eRe Pee Teme Pee nee a Mer eT a ere Mee tT aT near ae eet orem 4 2 HOW GY BER MONITOR WORKS tutto lit ten dei sien 4 USAGE SCENARIOS RE La aca 5 Oe ul A ee 5 eE US OMPI ACROSS A ode aD cae he une 6 89 AU MOMOBIS eee eee dan ee eee Oe eee eae eee 6 3 4 Logon visitors directly from CM Manager siens 6 A SAR AG TEINTE Ra dent a de dconene en 6 4 1 Install workstation component on each workstation 1ccccceccseeecseeccaeeccaeeensuessaenensueenssessaeetssesausessansesansesanes 6 42 AOMIDISTAIONMACAVMMIOS Las nr rts eke Mn RS od 6 5 REGISTER CYBER MONITOR nr nds utara eaten AT PO NDS ea CR 7 O ORDER CYBER MONTO
2. cccccseneeeeneeneeeees 46 1 24 Can customers order food drinks etc from workstations 7 46 1 25 When try to generate a customer ticket or logon a visitor the following message is displayed You cannot generale More accounts from MIS QIOUD ta ca 46 1 26 Can I change the currency sign printed on the receipt 46 1 27 Whalis Loyalty R wards Programs ein nan Mind a EEEE 46 1 28 How to reinstall Cyber Monitor without losing the data 46 1 29 How to define printing service in order to enable printing monitoring and billing oooococooonoom omo 46 Cyber Monitor 2004 User Manual Setup and installation 1 Download installation files Cyber Monitor is a client server system and consists of two components the server and the client component These components are provided as separate installation files and should be installed on at least two different networked computers You can download Cyber Monitor from http www cybermonitor net downloads htm Note Do not install both components on the same computer First time logon To start the administration and the management console you must logon with a valid cyber monitor employee id and password Use admin without quotations as employee user ID and empty password for the first time logon You can use 1 2 or 3 for the shift N If you need any information or assistance please contact support cybermoni
3. Prepaid Cards click on the existing one to edit or add new In the series select appropriate Customer Group which will define the billing rules and will be used as template for Customer ID and Password patterns In the Number of Cards to Generate field enter the number of cards you want to generate After the cards are generated you can customize prepaid cards printing outlook In the series row click on the Cards print preview and customize cards outlook If you want to export the generated cards select the format and click Export button Some tips e Cards are based on payment instead of credit Note that credit is zero e Prepaid cards with an initial payment are considered as paid in advance When you sell the card just collect money do not enter an additional payment with the management console for example e All cards are multiple login enabled e Some of the customer group properties credit for example can be overridden at customer account prepaid card level Therefore if you change the credit field of the customer group this will not affect the existing already created prepaid cards Check the real properties of the prepaid card click View Cards in the prepaid card series row e For each new prepaid card generation create new series www cybermonitor net 15 Cyber Monitor 2004 User Manual 2 1 6 Items Services Cyber Monitor supports monitoring and billing of printing and billing of scanning and other c
4. General Settings To enable Cyber Monitor Security Profiles feature select Use Security Profiles option If this feature is disabled then the security restrictions defined in active Security Profile will not be applied on workstations with customer logon To enable association between each customer group and a windows user select Use Windows Users with customer groups option When this feature is enabled Cyber Monitor will enforce the security and the other settings of the specified windows user with customer logon on a workstation To enable Loyalty Rewards Program select Use Loyalty Rewards Program option When using this program customers can earn loyalty points and redeem them later with free computer use or other goods sold in the internet cafe Cyber Monitor provides message and sound warnings when the customer s time is nearly up To enable this feature set the Show timeout message and Play timeout sound to desired values To disable the feature just set these values to 0 Timeout Message display duration in sec is customizable and defines how long the timeout warning message will be shown on the workstation to warn the customers that their time is about to end Loyalty Rewards Options Loyalty Rewards feature is designed to provide an option for customers to earn Loyalty Reward points when using a computer or when other service in the cafe is provided to them These points can be redeemed later for free computer usage
5. a a le ete a alt 7 A O 7 ILCGYBER MONITOR ovario iS 8 A O 8 O A cendeauasackcazaiaastioae A ween dauaccdunae aeeataee 9 EL SACHA FAG ANS O o oca 9 13 IOP CM SEN a io 9 2 CNADMINIS TRATO ar las dada 10 O A A 10 A LAS LE CR EEE EE 10 ARE A RIG CIS lo stages O 11 2118 CUSIOMETOIOUDS aci 12 21 CUStOMEr ACCOUNTS cd uen 13 2 Wee Yea Prepad Card pee ene o rE O E ern eee ain 14 Zi 1 06 MAN CIVIC ds em ea 16 Cyber Monitor 2004 User Manual 9 SS A E EE A 16 21e A0dVernisement Pro MOS iii id A A A meteo 16 2 1 9 Workstation GlOUDS ai ii AA AAA eases a Paredes cia 16 2 E Serre dde a Ce ee en eut nee Ga a 17 Zils Whe WO KSTalons La yO Sua iii air 17 2 1h FZ MANU ADCS tai lic 18 2 ESS ADOICAIONS SE nn a ne en a a nd ee den 18 A ODIO ES a nil users te non 18 PASO MUSKE ODIOS 0 a retire ee Aire ea 20 2 1 16 DOWNLOIO Central Server A larme anima en nn etant diese 21 210175 Database DUI Sa emi ee Na a eda 21 Vg a O ER eae RAR EN RS A 21 22 Pee VOM MOC ONCE PEO AE 22 PAPAA OTU d3 Te PR ON 22 PAPAS PA BY OMS A A E A medeaiannsaemewmentaenes 23 Ce MED als A nn bons 23 22 92 DY GUSIOMEF ACCOUNT etant Ra Re a 24 22 07 DY GUS O MENCIONAN Reel en tte teen a nl AS ie 24 A Te 24 2 2 0 BY OCIVICO TDdi dd fees en en etes nee Ra 24 22 Oe BYV AOUT PA A OR 25 2 2 10 BY Weekday eo 25 22 ls WVONKSIAUON ISA ai en nan death li a ai 25 2 2 12 Workstation Usage Details is A A be ns iTunes 25 2 2 13 Workstation Status NAS iris nine edit udd
6. by customer account To view the report set filter conditions if any and click the View Report button By Customer Account report contains the following fields e Customer ID Unique ID of the customer Last Name Last name of the customer First Name First name of the customer Amount Total amount billed for the customer Payment Total amount paid by the customer Points Awarded Total loyalty points awarded to the customer Amount in points Total amount billed in loyalty points Payment in points Total amount paid in loyalty points To export the report select the file type and click Export button 2 2 6 By Customer Group By Customer Group report contains all billing data grouped by customer group To view the report set filter conditions if any and click the View Report button By Customer Group report contains the following fields e Customer Group ID Unique ID of the customer group Description Description of the customer group Amount Total amount billed for the members of the customer group Payment Total amount paid by the members of the customer group Points Awarded Total loyalty points awarded to the members of the customer group Amount in points Total amount billed in loyalty points Payment in points Total amount paid in loyalty points To export the report select the file type and click Export button 2 2 7 By Service By Service report contains all billing data grouped by service To vie
7. following fields e Shift ID 1D of the shift Employee ID of the employee related to the shift Shift No Number of the shift From Date and time when shift started To Date and time when shift ended Amount Total amount billed during the shift Payment Total amount paid during the shift Points Awarded Total loyalty points awarded during the shift Amount in points Total amount billed in loyalty points during the shift Payment in points Total amount paid in loyalty points during the shift Each shift row also contains detailed billing information summarized per customer group per service type and per employee This list can be used with the shift changeover to examine the total amounts billed and amounts paid during the shift To view billing information grouped by customer account for a particular shift click Details www cybermonitor net 31 Cyber Monitor 2004 User Manual Shift Details Shift Details contains billing records grouped by customer account related to a particular shift It contains the following fields e Customer D of the customer Prior Amount Amount billed during previous shifts Prior Payment Amount paid during previous shifts Prior Balance Previous account balance Prior Points Awarded Loyalty points awarded during previous shifts Points Awarded Loyalty points awarded during the shift Amount Amount billed during the shift Payment Amount paid during previous shift Balance Amount b
8. installed and it can be customized 1 16 How can I uninstall the CM Workstation component CM Workstation has to be closed in order to be uninstalled from workstation If the workstation is not properly connected to the server is in disconnected state you can close the CM Workstation using Click here to close CM Workstation option If the workstation is connected to the server then select Close Workstation from workstation popup menu in the CM Manager After CM Workstation is closed you can uninstall the software with the add remove feature of your operating system 1 17 What will happen with the customer accounts if delete the related customer group When a customer group is deleted all customer accounts members of the group become members of the default customer group There is always one customer group set as default The default customer group is usually intended for your pay and play customers 1 18 Where can setup the sales tax Cyber Monitor s billing system is tax inclusive Sales tax amount is calculated backwards and shown in the receipt 1 19 What are Credit and Payment and how to use them Credit is used to limit customer s session without requiring payment in advance If you require payment in advance use Payment with the logon procedure When a customer spends the allocated amount as credit or payment Cyber Monitor automatically logs off the customer If both Payment and Credit are used with the lo
9. is checked CM Workstation will track application activation and informs CM Server If Track Visited URLS option is checked the CM Workstation will inform the server of each browser s navigation Note If the Track Visited URLs option is not activated CM Server will not track or store URL statistics regardless the value set for Store URL Statistics per Customer Group 2 1 15 Multi site options Cyber Monitor multi site system is used when you have more internet cafes To use Cyber Monitor in multi site environment install one CM Central Sever and CM Local Server at each site CM Central Server monitors all data changes and propagates the changed data to all connected Local CM Servers in a predefined synchronization interval Configuring Cyber Monitor for multi site environment CM Local Server settings Multi site options in CM Administrator configure the settings for the synchronization process On each CM Local Server navigate to MultiSite Options in CM Administrator e Select Enable Multi Site functionality check box to enable the multi site functionality e Define the Synchronization Interval min time interval in which the CM Local Server will propagate all data changes to CM Central Server e Inthe Central Server Name or IP Address enter IP address the of the computer where CM Central Server is installed e Inthe Central Server HTTP Port enter the HTTP port of the CM Central Server e Define Local sit
10. objective of Cyber Monitor is to provide integrated billing management and security features To achieve this a component of Cyber Monitor called CM Workstation must be installed and active on each workstation CM Workstation is in permanent connection with the CM Server the main component of Cyber Monitor installed on a single computer CM Workstation has a very passive role While its main responsibility is to prevent an unauthorized use of the computer and to perform operations executed remotely from the server it has no control over its state has no audit features and is always dependent on the server Its state is always stored and controlled by the server This approach enables the server to have permanent view and total control of all activities in the network All timing billing and security options are resolved at the server www cybermonitor net 4 Cyber Monitor 2004 User Manual CM Workstation can be in one of the following states e billing the workstation is in use by a customer While in this state the workstation is not locked and CM Workstation monitors all relevant events such as application activation url activation etc and informs the server of these events e idle enabled the workstation is not occupied by a customer and is locked When the workstation is in this state customers can logon themselves e idle disabled the workstation is not occupied by a customer and is locked Only employees can logon customer
11. or for an item service available in the cyber cafe The main purpose of this feature is to keep customers coming back and spending more Step by step Loyalty Rewards program configuration 1 Navigate to Options in CM Administrator and check Use Loyalty Rewards Program option 2 For each price list set e The amount for Points awarded per hour or Points awarded per time interval to define amount earned by the customer for an hour or for a defined time interval computer usage and e The amount for Rate per hour in loyalty points to define how many loyalty points a customer will be charged per hour time interval in the redemption process of the accumulated points e Note The Rate per hour in loyalty points will be effective only when the price list is used with a special customer account provided as a loyalty reward in a form of free computer use 3 Inthe customer group e Check the Loyalty Reward Member option from the Loyalty Membership Options section to enroll the customer accounts generated from this customer group in the Loyalty Rewards Program This means that the customers holders of the customer accounts from this customer group will earn loyalty points e Inthe Startup points field define the initial points granted to the customer with the membership and e Inthe Points Expiration days field define the period after which the loyalty points will become invalid if no
12. the server and workstations in the Workstation Name enter the computer name for the server and for the workstations enter the name of workstation e g comp1 Make sure you allow access for Cyber Monitor TCP IP and HTTP ports by default 9678 and 8001 accordingly with your firewalls if present or any other network security systems For every day tasks such as customer logon payments and remote workstation monitoring and management use the Management Console click Run CM Manager on the Cyber Monitor Server component To logon use admin as employee id blank password and shift number 1 Click on the Workstation status and you should be able to see all connected workstations With the Administration Console you can define price lists customer groups customer accounts employees generate prepaid cards define the workstation security profiles and view various reports on income and workstation usage To Run CM Administrator use logon id admin and blank password The Cyber Monitor Administration console has integrated help To explore Cyber Monitor features just go through the options and read the in place help information Use the More Info links available on each page for more help www cybermonitor net 2 Cyber Monitor 2004 User Manual Il Getting Started 1 Cyber Monitor Features 1 1 Monitoring and Management Features Permanent view of all computers and their states Rich client and web based management con
13. Amount Price Peet Amount int points Standard 0 00 2 00 0 00 Servico Service Type ID Workstation Quantity Description Time Computer Computer Computer 10 03 04 4 use Lise Use 4 33 21 em Total Amount 2 00 Total Payment 2 00 Export to Excel worksheet Total Amount in points 0 00 Total Points Awarded 0 00 Total Payment in points 0 00 Y Internet 2 2 1 Event Log Event Log gives a chronological list of all events from the server activation to its termination To view the report set filter conditions if any and click the View Report button Event Log report contains the following fields Event ID Unique ID of the event Time Stamp Date and time when the event took place Shift ID 1D of the active shift Workstation The name of the workstation related to the event Event Message Description of the event To delete a record select the check box and click Delete button To export the report select the file type and click Export button 2 2 2 Journal Journal is a chronological list of all bills To view the report set filter conditions if any and click the View Report button www cybermonitor net 22 Cyber Monitor 2004 User Manual Journal report contains the following fields e Bill ID 1D of a bill Employee ID of the employee related to the bill Customer ID of the customer related to the bil
14. Monitor 2004 User Manual 3 CM Manager With the CM Manager monitoring and management console an employee can monitor and manage the entire site logon logoff customers perform all billing related activities remotely execute wide range of actions on one more or all of the workstations at once You can select one of the two available interfaces for the CM Manager e Rich Client CM Manager explorer like interface where in the main pane you can view the workstation status recent bills shifts or list of customers depending on the selection made in the explorer tree Usually Workstation Status should be displayed in the main pane and you should open recent bills shifts and customer accounts list only when needed Additionally in CM Manager you can have two other permanent panes Open Bills and Customer Tickets The Rich Client CM Manager provides better responsiveness and is recommended to be used for everyday tasks re Cyber Monitor File View Workstation Customer Accounts Shifts Help as S E O 9 2 8 Logon Member Logon Visitor LogoPEnsbe Logoff Csstle Mew Customer Send Message less Shift Chose Shift 7 Workstations Status a MyCate AAA of Workstations Status bi compo Ide Disab 392 toma 14 53 00 15 10 00 Recent Bile E Ide Enablad 394 QEKME 14 55 00 10 10 00 E Shitts Bilina admin 15 03 00 06 0 00 BU Customer Accounts Sows 14 58 00 05 amd 10 00 Logon Member DYICV 14057 00 12 1 00 Logoff Enable Logoff Dis
15. Notes e Security Profiles are used with the Customer Groups For each customer group select appropriate security profile e f no security profile is selected in a customer group the profile marked as default will be used 2 1 8 Advertisement Profiles Advertisement profiles are used to define advertisements displayed at workstations You can define different advertisements profiles for different workstations Each advertisement profile is activated when the workstation is in idle state after defined startup time The advertisement profile consists of web browser supported files htm html gif jog etc which could be local located in the Cyber Monitor Directory at the server or they could be valid internet addresses http www cybermonitor net If advertisement profile is defined neither per workstation group nor per workstation the default advertisement profile will be activated on the workstation Cyber Monitor is distributed with three sample pages which could be replaced or modified Notes e CMServer is replacement for the default Cyber Monitor directory e g address http CMServer is equal to http ServerNameOrlPaddress HT TPport e To disable the advertisement profile set Start After property to 0 2 1 9 Workstation Groups Workstation Groups are used to group the workstations for defining different billing and security options Required steps www cybermonitor net 16 Cyber Monitor 2004 User Ma
16. Open Application List from the Workstation menu This command can be used by an employee to remotely close any open application on a workstation if needed Closing an active application To close the active application on a workstation click Close Active Application from the Workstation menu Closing all applications on the workstation To close all active applications on a workstation click Close All Applications from the Workstation menu www cybermonitor net 37 Cyber Monitor 2004 User Manual 3 8 15 Remote desktop administration with Real VNC Cyber Monitor has been closely integrated with Real VNC 4 0 so it provides an option to control and administer the workstations remotely in real time Functionality of this feature requires installation of Real VNC on the server and each workstation and its proper configuration Real VNC installation tips e on each workstation install Real VNC Server component configure it to run as a service select Service Mode option and define User Name and Password e oneach computer where CM Manager is installed install Real VNC Viewer component and set the appropriate settings To run VNC Viewer for a particular workstation e select the workstation right click and from the pop up menu select Remote Administration option e the desktop of the selected workstation will be displayed and you can perform any action on that workstation remotely Note Remot
17. able Send Message Edit Fill Add Service Customer admin Payment Service Quantity Amourt Allow Credit Er sg ne Open Applications List Buy Printing j 10 00 Case fictive Application Ecit Bil Add Service Laclicabi Continus Print Paire Chose citados de Clean Lip Delete Phy Docs Customer Tickets Delete JE Cache Enhle CtrlaltCel Delete JE Histor Customer Visitors Disable ChbakDel i Group 10 03 04 11 22 41 AM vi CE Customer ID OWWGADRWGDRW Clase Workstation Restart Password Shutdown Can change password m Credit F1 until Payment lo Account EL F e Expiration days 7 UnLtd I Logon Print Accept Active Shit ADM e Web based CM Manager provides all the functionalities as the standard CM Manager and can be accessed from anywhere using a browser To activate the web based CM Manager navigate to htip CMServerComputerNameOrlPaddress HTTPport wmanager and view monitor all the activities in your cyber cafe in real time Web based CM Manager is a perfect solution when you need additional CM Managers in order to have multiple operators or when you want to access the CM Manager from any computer using a browser without installing CM Server component www cybermonitor net 27 Cyber Monitor 2004 User Manual Notes e The web based CM Manager requires Internet Explorer 6 0 to be installed e In order to be able to access your CM Manager from a remote location outside your LAN the compute
18. account only when using Logon Print or Accept commands Related tasks Logon customer Click Logon to logon a customer on one of the dle workstations shown in the list Printing customer tickets Click Print button if you want to print the customer ticket and allow the customer to logon Note To set tickets print layout select Tickets Settings from View menu Accepting customer tickets By clicking Accept button the generated candidate is accepted and saved as a customer account and can be used later to logon Use this command when you want to allow a customer to use the account by informing him of the ID and password without printing a ticket 3 8 Common Tasks 3 8 1 Open a new shift Use this command with shift changeover to close the current and open a new shift To open a new shift e click New Shift button 2 in the CM manager s toolbar or e Click New Shift from the Shifts menu 3 8 2 Close current shift To close current shift e click Close Shift button 8 in the CM manager s toolbar or e click Close Shift from the Shifts menu Note Use this command only at the end of work time because it will disconnect all workstations and close CM Manager 3 8 3 Logon member Members are customer accounts intended for customers with identity name address etc that you want to give a special treatment Usually members logon the workstation directly using their customer id and password Also you ca
19. admin Logon Time 11 03 04 11 57 55 AM Reopen 1 Workstation v1 Employee admin F Amount 0 00 Amount in points 0 00 Points Awarded 0 00 Payment 0 00 Payment in points 0 00 Bull Details E a Amount halal oo Description Time Workstation Quantity Price ences Amount in points Computer Computer Computer 11 03 04 use Use Use 11 57 55 am 1 if Employees cua a ii Bill ID 109 Customer E Logon Time 10 03 04 4 26 21 PM Reopen Workstation cm Employee admin Amount 0 00 Amount in points 0 00 Points Awarded 0 00 Payment 0 00 Payment in points 0 00 Bill Details 2 Amount e is Description Time Workstation Quantity Price ls Amount _ in points Computer Computer Computer 10 03 04 i ae pa les 4 76 91 PM em z Employees 0 00 0 00 0 00 Bill ID 108 Customer E Logon Time 10 03 04 4 19 08 FM Reopen Workstation em Employee admin ES Recent bills displays all recent billing records It contains the following fields e Bill ID 1D of the bill Employee ID of the employee related to the bill Customer ID of the customer related to the bill Workstation The name of the workstation related to the bill Time Date and time when the bill was generated Amount Total amount billed Payment Total amount paid Amount in points Total amount billed in loyalty points Payment in points Total amount paid in loyalty points Points Awarded Total loyalty points awarded Each bill row also contains detailed billing information summa
20. alance for the shift Related tasks Opening a new shift Use this command with shift changeover to close the current and open a new shift To open a new shift e click New Shift button 2 in the CM manager s toolbar or e click New Shift from the Shifts menu Closing current shift To close current shift e click Close Shift button 8 in the CM manager s toolbar or e click Close Shift from the Shifts menu Note Use this command only at the end of work time because it will disconnect all workstations and close CM Manager 3 4 Customer Accounts A All Search Show 10 records per page Redeem Billing 52101 DayInterval Payment prone Hate Edit Adam F E Billing adamsmith Members Smith aa ayment Tn Edit E A l Billing admin Employees Billing History ment Hieta Edit E Billing Payment BOSGWETILIDS Visitors y MENT Sr Edit E CRHPXESPMWWA Visitors Yes Payment E Edit E History Billing F E Employees Yes Payment ere Edit HOGFGLKPO PrepaidCardGroup Yes Payment eae Edit E JUFLFIYYH EY Visitors Yes Payment Billing Edit E History TSOCSOBGR PrepaldCardGroup Yes Payment eee Edit LH2NMV IVS PrepaldCardGroup Yes Payment une Edit a 1 of3 Next Last Add New Delete EA www cybermonitor net 32 Cyber Monitor 2004 User Manual Customer accounts are used to logon customers onto the workstations Customer accounts can be created edit either in CM Manager or CM Administrator Please see
21. amount or add additional amount to a prepaid card with the CM Administrator Install CM Workstation component on the server after you have defined a proper initial settings 1 6 Can I install both CM server and CM Workstation on the same computer Cyber Monitor is a client server system and cannot function without the server component You can install both server and workstation component on the same computer See the answer to Can use Cyber Monitor in an unmonitored environment question However you will have to ensure that the computer is stable and not restarted frequently 1 7 Can Cyber Monitor function temporarily without a server What will happen when the server is restarted What if the server is out of order for a prolonged period Cyber Monitor cannot function without a server since all logic is implemented at the server When the server component of Cyber Monitor is not available all workstations will go to disconnected state In this state the workstation is locked and the customer can t continue with the work while the server is not available When the server becomes available all workstations will automatically connect to the server and go to the idle state During the server shutdown process bills will be created for all logged customers Customers can either logon again or you can continue their previous sessions from the CM Manager Cyber Monitor cannot automate this process since there is no way to be certain that the situa
22. b Members Club members are customer accounts intended for customers with identity name address etc members of some groups students friends regular customers that you want to give a special treatment Club members can logon on workstations themselves using their own customer ID and password Club members should be allowed to change their passwords 3 4 Logon visitors directly from CM Manager You can logon visitors directly from CM Manager with the Logon Visitor command This procedure will logon a customer according to the settings defined in the Logon Visitor window on the selected workstation Note You can use any combination of the above scenarios at the same time 4 Startup Activities 4 1 Install workstation component on each workstation Cyber Monitor is a client server system and requires a component called CM Workstation to be active on each workstation To install the CM Workstation run workstation component s setup file At the end of the installation process the network configuration utility will be started Enter the following settings ServerName or IP Address type the network name or IP address of the computer where CM Server is installed e g 10 0 0 9 TCP IP Port 9678 HTTP Port 8001 customizable change it if already occupied by other web server such as IIS or Apache on the same computer Workstation Name type the name of the workstation e g comp01 Note You can download the latest versio
23. ber Monitor The cards are generated in series For each series specify the number of cards to be generated and additional parameters such as customer id and the password patterns the customer group that will be used as a template prepaid amount etc Also cards can be exported in different formats The prepaid cards are based on amount If you want prepaid cards to be based on time interval also Known as time codes then use a flat rate price list with the customer group Cards Generation Options Customer id and password patterns are used to generate customer ids and passwords You can use the following special characters as placeholders each placeholder will be replaced by a randomly generated character e digit 0 9 each in the pattern will be replaced with a randomly generated digit www cybermonitor net 14 Cyber Monitor 2004 User Manual e uppercase letter A Z each in the pattern will be replaced with a randomly generate uppercase letter e amp lowercase letter a z each amp in the pattern will be replaced with a randomly generated lowercase letter e letter A Z a z each in the pattern will be replaced with a randomly generated letter All other characters will be considered as literals and will remain unchanged in the generation process Can change password if checked customers will be able to change the password Account Expiration days number of days calculated from the first logon after whi
24. ch the card will expire Enabled if checked generated cards are enabled and they can be used to logon otherwise cards are disabled and cannot be used to logon Number of cards to generate specify the number of cards to generate Notes e You must specify customer id pattern with a sufficient number of placeholders to generate particular number of cards since the generated customer ids must be unique For example to generate 10000 cards use customer id patterns with eight or more placeholders e You can use literals to prefix the customer account from different series For example use A with the first series B with the second etc e f you do not want to use passwords with the prepaid cards leave the password pattern empty Payment Options Credit Credit allowed For the prepaid cards credit should be set to 0 Initial Payment amount in payment units Prepaid cards with an initial payment are considered as paid in advance When you sell the card just collect money do not enter an additional payment Loyalty Rewards Program Options Loyalty Reward Member it checked generated customer accounts will be enrolled in the Loyalty Rewards Program Startup points initial points granted to the customer with the membership Points Expiration days The period after which the loyalty points will become invalid if not redeemed How to generate prepaid cards To generate Prepaid Cards in the CM Administrator console navigate to
25. d when prepaid cards Basically there is no difference between the member accounts and prepaid cards A prepaid card is only a special kind of customer account that is generated automatically by the system in large numbers in advance With the member accounts you must specify the customer id and password and they are intended for known special customers for example club members students employees friends 1 14 The logon command on the workstation is always disabled When the workstation is in idle state CM Workstation can be disabled or enabled The disabled state means that a customer can be logged on only from CM Manager while enabled means that customers can either logon themselves directly from workstation or from CM Manager You can change the workstation state with the Logoff Enable www cybermonitor net 44 Cyber Monitor 2004 User Manual command available on the toolbar and the workstation popup menu The default workstation state can be set depending on your needs in CM Manager View Options menu or in CM Administrator in Options 1 15 Can change CM Workstation window outlook Yes you can completely redesign the CM Workstation outlook if you are familiar with asp html css You can change window height and width window position select which fields to be displayed etc The workstation pane is an asp page wsmain asp located in the html ws subfolder in the Cyber Monitor folder on the computer where CM Server is
26. ding Close workstation command available in the CM Manager used to close the workstation component and thus unlock the workstation Cyber Monitor will detect this event and you can get detailed information of workstation states using Workstation Usage and Workstation Usage Details reports The portion colored red in the graph shows the amount of time the workstation has spent in the disconnected state the CM Workstation software was not connected to the server 1 11 How can create time based prepaid postpaid cards time codes Cyber Monitor prepaid postpaid cards are based on amount You can translate the amount into time only by using the Flat rate per hour or Variable rate per hour price list types Use the defined price list with the Customer Group used as a template for their generation 1 12 could not define any security options on the workstation part of the Cyber Monitor Workstation security restrictions are defined with the security profiles Instead of defining security restrictions on each workstation security restrictions are defined in the CM Administrator once and applied automatically with the customer logon This approach enables you to have more security profiles with different restrictions Furthermore you can have different security profile for different customer groups and different workstation groups 1 13 What is the difference between a member account and a prepaid card When shall use member accounts an
27. e ID define unique local site ID for each local server which will identify the site location in the synchronization process e Define the Unique Local Server Prefix Unique Local Server Prefix is unique prefix used in the accounts generation process to prevent creation of same account ID in multiple locations CM Central Server Settings During the installation of the CM Central Server in the NetConfig window for e Central Server Name or IP Address enter IP address the of the computer where CM Central Server is installed e HTTP Port for the CM Central Server leave the default port value 7101 Navigate to Options in CM Administrator and set the Synchronization Interval min time interval in which the CM Central Server will propagate all data changes to all connected local servers Notes e The computers on which CM Central Server and CM Local servers are installed must have valid IP addresses e Make sure you allow access for Cyber Monitor TCP IP and HTTP ports by default 9678 8001 7101 with your firewalls if present or any other network security systems www cybermonitor net 20 Cyber Monitor 2004 User Manual e CM Central Server can be installed on the same computer on which CM Local Server is installed In this working scenario both components must have different HTTP Port value How does multi site work Each site CM Local Server keeps a local database of the customer accounts synchronized through
28. e desktop administration is currently not supported by the web based CM Manager 3 8 16 Cleanup workstation To delete My Documents files delete IE temporary files and delete IE history select the appropriate command from the Clean Up submenu in the Workstation menu 3 8 17 Creating a new customer To create a new customer e click New Customer button in the CM Manager s toolbar or e click New Customer from the Customer Accounts menu or e click Add New button in Customer Accounts pane 3 8 18 Editing a customer To edit a customer account e click on the customer s ID in the customer s row in Customer Accounts or e click Edit link in the customer s row in Customer Accounts e click Edit from the customer s popup menu 3 8 19 Redeeming points If a customer is a member of the Loyalty Rewards Program can redeem earned points with free computer usage or items services To redeem points awarded to a customer e click Redeem points link in the customer s row or e click Redeem points from the Customer Accounts menu 3 8 20 Enabling Ctrl Alt Del To enable Ctrl Alt Del key combination on a workstation click Enable CtrlAltDel from the Workstation menu 3 8 21 Disabling Ctrl Alt Del To disable Ctrl Alt Del key combination on a workstation click Disable CtrlAltDel from the Workstation menu 3 8 22 Closing CM Workstation To close the CM Workstation program on a works
29. eesacduavecusesienstcesierees 25 22 142 URE Statistics Dy DOMAIN rain an da dinde din ann tannins AR SA eV 26 A2 To URE SAIS HCG Re A 26 2 210 OUI LO A RS A 26 SO NMIEMANACE isis 27 DT IVORES TAO SAUS A A A A A A A E a a a aa 28 De 2 61 8 EDI ti A A ii dado 30 A ae On EA ee td A A E 31 oA GUSTOM ACCOUN S extn cts Re SD Un e EN dace Ss Dee feet sn en 32 A 33 SOON DS a dd diia ds 34 3 7 CUSTOMER TICO SA A A ads 34 LO COMMON FASSI A res tie A A AS od 35 Bee Vi Open a NEW Slds 35 39 2 OSS Cuentas ida dido 35 SOO OO Men DO tada iio 35 Cyber Monitor 2004 User Manual che 1800 OM AA dura A 35 3 8 5 Continue customer session ON another computer sise 36 FG ENO ONE SR SR ne NN a ee 36 AAN den an dena 36 3 09 AUOIN Par Menta dr on pneu tira 36 39 J AlOWINOLCP QILA NRA a ele eee An een en ele Un nat 37 Serie elo alo SENC O oinia ncahcce E ana nr eo nb nl 37 SOL A A RS ennemie nent tn none 37 3 06 12 Recelpt ana tickets SONO Siria as caia 37 30 10 PANUNG a rocosa OA A name 37 3 8 14 Remote control over applications A tn Ne 37 3 8 15 Remote desktop administration with Real VNC is 38 38 16 Cl ANUD WOFRS AIO N oara ennea a eap E a Eaa rotar adi 38 38 T7 Gre alma anew cUStome keisi da inci 38 3 9 TO EONA CUSTOM O eren a N E A 38 36919 Redeeming DOIS tia A A A can ous 38 3 0 20 ENa DING CTIA Del ai a E T E 38 38 2T Disabling CINFANTDEN o 38 3 06 22 2 GIOSING OCMW Orks tal ON En ad da 38 3 8 23 Restarting a Worksta
30. ft To run the CM management console click on the Run CM Manager button To run the CM administration console click on the Run CM Administrator button Use userid admin and empty password for the first time logon To activate the CM administration console fram About Cyber Morir another computer navigate your browser to 3 http 10 0 0 9 8001 Cyber monitor network parameters If a Workstation is not connected to the server please check the workstation networking settings On the workstation start the netconfig exe utility located in the cyber monitor folder Enter the following settings ServerName or Ip 10 0 0 9 address i HTTF port 38001 Port 9678 J Stop CMServer ey Connected Computers 10 Shift admin CM Server is the main component of Cyber Monitor installed on a single computer Cyber Monitor cannot function without a server since all logic is implemented at the server The server has permanent view and total control of all activities in the network The workstation state is always stored and controlled by the server All timing billing and security options are resolved at the server When the server component of Cyber Monitor is not available all workstations will go to disconnected state In this state the workstation is locked and the customer cannot continue with the work while the server is not available When the server becomes available all workstations will automatically connect to the ser
31. ged from the View menu in CM Manager Select one of the following views e Large Icons workstations are displayed as large icons together with workstation name elapsed time and amount billed You can rearrange icons e Small Icons workstations are displayed as small icons together with workstation name elapsed time and amount billed You can rearrange icons e List workstations are displayed in a list together with their workstation name elapsed time and amount billed e Details each workstation is displayed with detailed information workstation name state bill ID customer logon time elapsed time price list amount payment credit awarded points active application remaining amount remaining time Note When in Details view use Workstation status options from the View menu to choose which fields and in what position to be displayed in the Workstation status pane Logon Member Members are customer accounts intended for customers with identity name address etc that you want to give a special treatment Usually members logon the workstation directly using their customer id and password Also you can logon members from the CM Manager using the Logon Member command To logon a member customer e click Logon Member button nr from CM Manager s toolbar or e click Logon Member from the Workstation menu Logon Visitor Instead of printing customer tickets you can logon visitors directly fro
32. gon procedure customer will be automatically logged off after the sum of the Credit and Payment amounts is spent 1 20 How to delete customer account that has billing history To delete a customer account that has billing history you should first delete all bills of the customer account filter Journal report by the account ID and delete the bills and then delete the customer account To delete all customer accounts first delete all bills in Journal report and then delete all customer accounts To delete only used accounts with O balance and their billing history at once display only these accounts filter all accounts by using second selection box in Customer Accounts in CM Administrator select them and press the Delete button 1 21 What are virtual workstations and how to use them Cyber Monitor s virtual workstations are used to provide billing solution for games consoles like Play Stations Xboxes etc In other words the virtual workstations module is only a timer and it is not connected with these consoles To add virtual workstation navigate to Workstations in the CM Administrator and click Add New button 1 22 Can I translate Cyber Monitor to another language Cyber Monitor includes Language editor and you can translate only the workstation part to any language by yourself The number of messages is not large To access the language editor navigate to Languages in the CM Administrator w
33. he account will expire Loyalty Award Account if checked the account is used in the loyalty program redemption system The customer account is provided to a customer in a form of reward free computer use Instead of charging payment units the charge will be in loyalty points in order to redeem accumulated points Billing Information Total Billed The total amount billed over all sessions and for all services provided Total Payment The total amount paid Balance Remaining amount difference between Total Payment and Total Billed Credit Credit allowed For prepaid customer credit should be set to 0 for postpaid to 1 unlimited credit and for postpaid with limited credit to appropriate credit amount Loyalty Rewards Program Options Loyalty Reward Member lf checked customer is enrolled in the Loyalty Rewards Program Startup Points Points earned with the program membership Points Expiration days The period after which the loyalty points will become invalid if not redeemed Loyalty Rewards Program Information Total Points Awarded Total points awarded over all sessions and for all services provided Points Used Loyalty Points redeemed Points Balance Remaining points difference between Total Points Awarded and Points Used Personal data This section contains contact data about the customer All fields are optional 2 1 5 Prepaid Cards Prepaid cards are customer accounts generated in a batch process by Cy
34. hical presentation of income grouped by weekday To view the report set filter conditions if any and click the View Report button By Weekday report contains the following fields e Weekday Name of the day e Amount Income per weekday 2 2 11 Workstation Usage Workstation Usage gives a graphical presentation of the amount of time workstations have spent in a particular state Billing Idle and Disconnected The results are grouped by shifts To view the report set filter conditions if any and click the View Report button Workstation Usage report contains the following fields e Shift ID 1D of the shift Total Time Duration of the shift in minutes Billing Time amount in which workstations are used by customers Idle Time amount in which workstations are in idle state Disconnected Time amount in which workstations are not properly connected to the server To export the report select the file type and click Export button Notes e The data for Total Time Billing Idle and Disconnected are given in minutes e lf the graph is too crowded with shifts use the filter to limit the number of shifts shown 2 2 12 Workstation Usage Details Workstation Usage Details gives a graphical presentation of the amount of time a workstation has spent in a particular state Billing Idle and Disconnected To view the report set filter conditions if any and click the View Report button Workstation Usage Details re
35. is in this state customers can logon themselves e idle disabled the workstation is not occupied by a customer and is locked Only employees can logon customers from the CM Manager e disconnected the workstation is not properly connected to the server Figure 3 4 2 Common Tasks 4 2 1 Logging on Logging off When the workstation is in idle enabled state the customers can logon themselves directly on the workstation using Logon button www cybermonitor net 40 Cyber Monitor 2004 User Manual 1 lf the workstation is in idle disabled state then the Logon button is disabled and only the employee can logon the customer from CM Manager Customers can end their session using Logoff button 4 2 2 Viewing billing history Customers can view their billing history using ET Billing History 4 2 3 Changing password Customers can change their passwords using P Change Password 4 2 4 Ordering items services Customers can order items services sold in the internet caf using Order www cybermonitor net 41 Cyber Monitor 2004 User Manual 5 CM Print Server Cyber Monitor 2004 supports monitoring and billing of the printing It can be configured to automatically charge customer s account for the printing service and to automatically add printing service to customer s bill It can also prevent customers from using the printing service when there is not enough credit on their accounts to cover the
36. ke sure that CM Workstation component is already installed on the workstation and connected to CM Server 5 Define the Price Lists Use price lists to define your pricing system You can define different price lists for different groups of customers different groups of workstations and different time periods and name them accordingly for example Standard Employees Students Happy Hours For particular Customer Group select appropriate price list based on workstation group which will be used to charge customers members of the group 6 Define Customer Groups Customer Groups are used to define billing and security options for the customers Active price list happy hours security restrictions type of customer account disallowed applications disallowed urls etc are defined per customer group Define Customer Groups for different types of customers employees members visitors etc Customer groups are used as a template in the process of prepaid card generation 7 Test the current setup Run CM Manager open a new shift and test the settings 5 Register Cyber Monitor After you have purchased Cyber Monitor you will receive a registration key by an e mail To register Cyber Monitor run CM Administration console and navigate to Register Cyber Monitor page in Getting Started section At the top of this form you can see your Serial Number Once you receive a registration code from Cyber Monitor Suppo
37. kstation The customers are signed up in the waiting list by the Operator at the CM Manager The reservation for logon can be done for one particular workstation or for a group of workstations Signing Up a customer in the waiting list e open the Waiting List list in CM Manager click Waiting List icon click the New Reservation button enter Customer Name select workstations for which the reservation is made click Add Reservation button Note Customers ID field in the Add Reservation window in which customer s name is entered in the waiting list is in not related with customer account ID www cybermonitor net 33 Cyber Monitor 2004 User Manual 3 6 Open Bills Gr 95 WS vi Total Amount 10 00 ne 94 Payment 0 00 CENTER W5 vil Total Amount a00 Payment 50 00 Time 09 05 04 3 42 45 Phi Workstation 1 Customer 32101 Service Guantity 2 mount Computer Use 2 3 00 Espresso Coffee 1 5 00 Edit Bill Add Service Continue Print Payment Close Open Bills pane intended for bill inspection by the employee and it should contain only the current unpaid bills Whether a bill will be shown in the Open Bills list depends on the value selected for the Include the generated bill in the open bills list option for the customer group in which the customer account is member For an open bill you can perform the following actions e Continue on shows a list of all idle workstations whe
38. l Workstation The name of the workstation related to the bill Time Date and time when the bill was generated Amount Total amount billed Payment Total amount paid Amount in points Total amount billed in loyalty points Payment in points Total amount paid in loyalty points Points Awarded Total loyalty points awarded Each bill row also contains detailed billing information summarized per service type To delete a bill record with all related bill details select the check box and click Delete button To export the report select the file type and click Export button 2 2 3 By Shifts By Shift report contains all billing records per shift To view the report set filter conditions if any and click the View Report button By Shift report contains the following fields e Shift ID 1D of the shift Employee ID of the employee related to the shift Shift No Number of the shift From Date and time when shift started To Date and time when shift ended Amount Total amount billed during the shift Payment Total amount paid during the shift Points Awarded Total loyalty points awarded during the shift Amount in points Total amount billed in loyalty points during the shift Payment in points Total amount paid in loyalty points during the shift Each shift row also contains detailed billing information summarized per customer group and per service type To delete a shift record with all related bills select the check bo
39. ll e click Edit from the Workstation menu or e click Edit link form the expanded bill view in the Open Bills pane 3 8 7 Closing a bill To close an open bill e click Close button El in the bill s title bar in Open Bills pane or e click Close link from the expanded bill in the Open Bills pane 3 8 8 Adding payment Payment Customer ID Payment 30 Close Bill wf Print Bill E Cancel You can add payment either to a bill or to a customer account Adding payment to a bill To add payment to a bill e click Payment from the Workstation menu or e click Payment button El in the title bar of the bill in Open Bills pane or e click Payment link from the expanded bill in the Open Bills pane Note If the bill is open you can choose whether or not to close the bill with the payment procedure Adding payment to customer accounts To add payment to a customer account e click Payment link in the customer s row or e click Payment from the customer s popup menu Note When adding payment to a customer Cyber Monitor creates a new bill By default the bill is closed and the billing data for the customer account is automatically updated www cybermonitor net 36 Cyber Monitor 2004 User Manual 3 8 9 Allowing credit Allow Credit Credit Amount 50 Unlimited E Cancel To allow additional credit to the logged on customer select the workstation and click Allow Credit from the Wo
40. ly used in unmonitored or partially monitored environments Prepaid cards are always based on amount This approach allows the use of different rates under different conditions If you want prepaid cards to be based on time use the Flat rate per hour price list type In the generation process prepaid cards can be filled with initial amount You can later refill a card with additional amount and even refund the unused amount www cybermonitor net 5 Cyber Monitor 2004 User Manual The prepaid card holders logon on a workstation with card customer ID and Password Once they logon they can change card password to make sure they are the only card users Prepaid cards are multiple visits enabled 3 2 Customer Tickets This scenario is often referred to as a pay and play system Customer Tickets are generated one by one by the employee from CM Manager using a selected Customer Group as template to define billing and security options Customer Tickets are usually filled with an amount requested by the customer In most cases the assigned amount will cover only a single visit but it can also be used in multiple visits When a ticket is generated and printed receipt like with customer ID and password it can be used by customer to logon You can extend a session to the logged on customer by assigning additional amount of credit or payment If credit is specified instead of payment Customer Tickets system can be used as post paid system 3 3 Clu
41. m CM Manager using the Logon Visitor command To logon a customer of type visitor e click Logon Visitor ar button from CM Manager s toolbar or e click Logon Visitor from the Workstation menu or e logon a visitor from Customer Tickets pane Logoff Enable If a customer is logged on a workstation use Logoff Enable command to logoff the customer and enable the workstation for next customer logon the workstation will be in id e enabled state If a workstation is in idle disabled state use Logoff Enable command to enable the workstation for next customer logon To logoff the current customer and enable the workstation for next logon e Click Logoff Enabled button from CM Manager s toolbar or e click Logoff Enabled from the Workstation menu Logoff Disable If a customer is logged on a workstation use Logoff Disable command to logoff the customer and prevent customers logon from the workstation the workstation will be in dle disabled state If a workstation is in idle enabled state use Logoff Disable command to prevent customers logon from the workstation To logoff the current customer and prevent customers logon e Click Logoff Disabled button from CM Manager s toolbar or e click Logoff Disabled from the Workstation menu www cybermonitor net 29 Cyber Monitor 2004 User Manual 3 2 Recent Bills 110 records found Sort By Bill ID Descending S Bill 1D 110 Customer
42. m Central Server to Local Server Workstation Groups download workstation groups from Central Server to Local Server ltems Services download ltems Services from Central Server to Local Server Languages download languages from Central Server to Local Server 2 1 17 Database Utilities Cyber Monitor provides utility to import and compact database You can import data from Cyber Monitor 2002 Cyber Monitor 2003 and Cyber Monitor 2004 version Import data To import data select the location of the database from which you want to import data select the database format and which data you want to import Maintenance Utilities If you want to compact and repair Cyber Monitor database just click Compact amp Repair database button To backup CM database type full path of the folder in which you want to save the backup and click Backup Database button To restore database browse for the file and click Restore Database button Warning Make sure that there is no active shift and there are no customers logged on the workstations whenever maintenance utilities are used 2 2 Reports In Reports section of the CM Administrator you can view various reports on income and workstation usage by shift by customer group by customer by hour by weekday Comprehensive report filtering options are also available by date by employee customer customer group workstation as well as predefined patterns usage e g last month All
43. mers In the process Cyber Monitor will create a customer account ID and password automatically using the patterns Patterns define placeholders which are replaced with a randomly generated characters or numbers You can use the following special characters as placeholders each placeholder will be replaced by a randomly generated character e digit 0 9 each in the pattern will be replaced with a randomly generated digit e uppercase letter A Z each in the pattern will be replaced with a randomly generated uppercase letter e amp lowercase letter a z each amp in the pattern will be replaced with a randomly generated lowercase letter e letter A Z a z each in the pattern will be replaced with a randomly generated letter All other characters will be considered as iterals and will remain unchanged in the generation process If you use the group for a prepaid card generation you can override the patterns defined in the group Account Expiration days is number of days counted from the first logon after which customer account will expire Windows Logon Options Win 2000 XP With each customer group you can associate a windows user With the customer logon Cyber Monitor will enforce the security and the other settings of the specified windows user on the workstation Notes e This feature will be used only if the Use Windows Users with customer groups option located in the Options page is checked To disable
44. n logon members from the CM Manager using the Logon Member command To logon a member customer e click Logon Member button from CM Manager s toolbar or e click Logon Member from the Workstation menu 3 8 4 Logon visitor Instead of printing customer tickets you can logon visitors directly from CM Manager using the Logon Visitor command To logon a customer of type visitor e Click Logon Visitor ar button from CM Manager s toolbar or e click Logon Visitor from the Workstation menu or e logon a visitor from Customer Tickets pane www cybermonitor net 39 Cyber Monitor 2004 User Manual 3 8 5 Continue customer session on another computer A bill can be continued on the same or on another workstation from Open Bills list There are two ways to continue an open bill e drag his her bill using its icon EF from Open Bills to Workstation Status pane and drop it on the workstation where you want to continue the bill on or click Continue link from the expanded bill view and select the workstation from the idle workstations list shown or e select the workstation on which the customer is logged e right click and from the pop up menu select Continue On option e from the list of idle workstations select the workstation on which you want to continue customer s session e inthe opened Logon window change the values if needed and click the Logon button 3 8 6 Editing a bill To edit a bi
45. n of workstation component from http www cybermonitor net downloads htm 4 2 Administration Activities 1 Create employee accounts Employee accounts are used to logon to the CM Manager the management and monitoring console and CM Administrator administration console Create employee account for each employee of the cyber cafe 2 Define the workstation security profiles Security profiles define workstations security restrictions You can specify different security restrictions for different groups of customers and different groups of workstations The selected security profile is applied to the workstation with the customer logon procedure In practice you will need at least two different profiles one for your employees with lower security restrictions and one for the customers with tighter security 3 Create workstation groups Workstation groups are used to specify different billing and security options for different groups of www cybermonitor net 6 Cyber Monitor 2004 User Manual workstations If the billing and security options are the same for all your workstations you can have only one workstation group by default AllWorkstations and skip this step 4 Assign workstations to workstation groups With the first connection to CM Server each workstation is automatically included in the workstations list as a member of default Workstation Group If you need to assign a workstation to different workstation group please ma
46. nd prepaid cards members of the group Each customer group defines active price list security options billing rules type of the customer account etc Customer Groups are used as templates in the process of customer accounts generation They define the billing and security properties for all customer accounts members of the group Customer groups are also used with prepaid cards and customer tickets generation process All generated cards customer tickets will inherit the billing and security options of the selected customer group in the generation process You can define unlimited number of customer groups e g Guests Members Students Employees Within a particular customer group you can further refine the billing and the security options per workstation group e select a different price list for different groups of workstations Payment Options Prepaid Customers members of the Customer Group must pay in advance and then use the workstation Postpaid with Unlimited Credit Customers members of the Customer Group can use the workstation for unlimited time and then pay for the service Postpaid with Limited Credit Customers members of the Customer Group can use the workstation until they spend the specified amount and then pay for the service Customer Account Generation Options Patterns The customer id and password patterns are used in the customer ticket and prepaid cards generation and remote logon of walk in custo
47. nge the currency symbol in the Regional Options Currency in the Control Panel 1 27 What is Loyalty Rewards Program Loyalty Rewards Program is a billing system seamlessly integrated into the existing billing system Using Loyalty Rewards program your customers can earn loyalty points for each time interval spent or item service purchased Earned points can be redeemed for free computer use or other goods 1 28 How to reinstall Cyber Monitor without losing the data To reinstall Cyber Monitor without loosing the data you must make copy of Cyber Monitor database in a folder different from Cyber Monitor folder using Database Utilities in CM Administrator and then uninstall After you reinstall Cyber Monitor run the CM Administration console From the Database utilities browse for the Cyber Monitor database previously saved or type the full path select the database format and the data type you want to import and then press the Import button 1 29 How to define printing service in order to enable printing monitoring and billing To configure printing monitoring you should define new service of type printing for each printer in the ltems Services page in the CM administrator and select the appropriate printer name from the printers list the list includes all printers installed on the computer When the customer prints a page order notification is displayed in CM Manager You can configure the system to add the printing se
48. nitor Each workstation added manually is considered as virtual Virtual workstations are used to provide billing solution for games consoles like Play Stations Xboxes etc Use Add New to add virtual workstations in the workstations list For each workstation you can define Workstation Group Workstation Layout and Advertisement Profile activated when the workstation is in idle state and Default Language Notes e There is no difference between virtual and ordinary workstations in license terms e To add a new real workstation install the workstation part of Cyber Monitor on the workstation and connect the workstation to the server The workstation will be automatically included in the workstations list e You cannot change the name of the workstation To change the name of a workstation run the netconfig exe utility on the workstation located in the Cyber Monitor folder e f Default Language is not selected language defined for the workstation group will be used e f Advertisement Profile is not selected language advertisement profile for the workstation group will be used e lf no Workstations Layout is defined the workstation will be displayed only in Workstation Status main pane 2 1 11 Workstations Layouts Workstations Layouts are intended to ease the management of the workstations particularly in large internet cafes Use the Workstations Layouts to associate group of workstations with the physical location of worksta
49. nual e Create the required number of groups and name them accordingly e Inthe workstation list each workstation should be assigned to the corresponding group e In a customer group define billing and security options for each workstation group For each workstation group you can specify a security profile that can be used as a default profile for all customer groups In the customer group you can override the default profile and select another profile For each workstation group you can specify an advertisement profile that can be used as a default Advertisement profile for all workstations in the group In the workstation properties you can override the default profile and select another profile Languages Options For each workstation group you can specify the default language for workstations members of the group In the workstation properties you can override the default language and select another one To enable language selection on the workstations members of the group check Enable multiple languages on workstations option Security To prevent unauthorized closing of CM Workstation component on workstations members of the group when there is no connection with CM Server you can define security level by selecting Secure Workstations and defining security password 2 1 10 Workstations There are two types of Cyber Monitor workstations real and virtual The list of real workstations is maintained automatically by Cyber Mo
50. on is required Internet Explorer 6 0 is required for the web based CM Manager 1 2 How can discover the server settings required by the workstation setup If the Cyber Monitor server component is installed and running open the server window to see the valid settings displayed To open the server window click on the Cyber Monitor icon in the system tray 1 3 Do need web server software No The Cyber Monitor server is functioning as a web server Cyber Monitor uses different port customizable as http port which means that the Cyber Monitor server can coexist with another web server such as IIS or Apache on the same computer 1 4 How can connect to the server with a browser from another computer Navigate your browser to http ServerNameOrlPaddress HTTPport e g http 10 0 0 9 8001 You can find the exact link syntax in the Cyber Monitor Server window and in the home page of the CM Administrator 1 5 Can use Cyber Monitor in an unmonitored environment Yes Cyber Monitor can be used in an unmonitored environment Cyber Monitor must be properly configured to be used Open new shift on startup automatically Default Employee ID and Hide CM Server window on startup options must be set The default logoff state for a workstation must be set to enabled otherwise customers cannot logon by themselves on workstations You must use prepaid system use printed prepaid cards filled with an amount You can refund the
51. password options 4 1 Workstation Status CyberMonitorE Internet Cafe Software Select Language English Status Billing CyberMonitorE Internet Cafe Software Select Language English Status Idle Enabled Cyber Monitor EJ Internet Cafe Software Cyber Monitor workstation component can not connect to the Cyber Monitor Server for one of the following reasons Logon Time Elapsed Time min Logon Time Armaunt Elapsed Time min Remaining Time the server camponent is nat Amount active on the server computer or Remaining Amount the network settings are incorrect Total Billed Remaining Time Click here to change the network settings Total Payment Remaining Amount Balance Billing History Change Password E Order Total Billed Click here to close CM Workstation to activate CM Workstation again run cmwork station exe from the CuberMmMonitor folder or restart the computer Total Payment Balance A Logoff a Logon Figure 1 Figure 2 Figure 3 CM Workstation can be in one of the following states e billing the workstation is in use by a customer Figure 1 While in this state the workstation is not locked and CM Workstation monitors all relevant events such as application activation url activation etc and informs the server of these events e idle enabled the workstation is not occupied by a customer and is locked Figure 2 When the workstation
52. port contains the following fields e wsName workstation name Total Time Duration of the shift Billing Time period when a workstation is used by a customer Idle Time period when a workstation is in idle state Disconnected Time period when a workstation is not properly connected to the server To export the report select the file type and click Export button Note The data for Total Time Billing Idle and Disconnected are given in minutes 2 2 13 Workstation Status Snapshots Workstation Status Snapshots report displays current workstations status www cybermonitor net 25 Cyber Monitor 2004 User Manual Workstation Status Snapshots report contains the following fields e __ Workstation Name of the workstation State Workstation state Bill ID ID of the bill Customer ID of the customer Logon Time Time when the customer has logged on workstation Elapsed Time Elapsed time from customer logon Price List Active price list Amount Amount billed Payment Amount paid Credit Assigned credit Points Awarded Total loyalty points awarded in current session Remaining Time Customer Account remaining time Remaining Amount Customer Account remaining amount Active Application Current active application 2 2 14 URL Statistics by Domain URL Statistics by Domain report displays visited URLs grouped by domain and the number of visits To view the report set filter conditions if any and click the View Repor
53. printing costs CM Print Server must be installed on each computer on which a local printer is installed During the installation of the CM Print Server NetConfig window is opened and in the e Server Name Or IP Address enter the IP address of the computer where CM Server is installed e Server HTPP port enter the HTTP port set for the CM Sever by default 8001 Cyber Monitor requires proper configuration of each printer which should be monitored Each monitored printer must have advanced printing features enabled and be configured to start printing after the last page is spooled To configure a printer installed on Window XP e from the Start menu open Control Panel and double click Printers and Faxes icon e select the installed printer right click and select Properties from the pop up menu e under the Properties select the Advanced tab and select following options Spool print documents so program finishes printing faster Start printing after last page is spooled and Enable advanced printing features e Click Ok To set price for the printing service e run CM Administrator and navigate to Item Services page e select the appropriate printer name from the printers list list includes all the printers installed both local and network e define price per unit page for each printer How does it work When a customer sends a document to the printer CM calcula
54. r Customer groups to ease the generation of customer accounts and prepaid cards Prepaid card generation Different advertisements for different workstations activated when the workstation is in dle state Specify disallowed urls for particular group of customers 1 6 Reports e All reports are web based and accessible with a web browser e Various reports by shift by customer group by customer by hour by weekday on income and workstation usage Comprehensive report filtering options by date by employee customer customer group workstation Event log Detailed URL reports grouped by Customer Group Customer Account etc Data export to all standard formats Excel Word html xml 1 7 Usability Administration Console e Complete web based administration with self documented user interface e Extensive use of defaults to ease the administration e Startup wizard to setup your initial usage scenario in a minute Management Console e Modern convenient user interface optimized for fast single click execution of the most common tasks e Permanent view of all relevant info e Most of the workstation commands can be executed remotely on one more or all workstations at once Workstation e Nothing to configure at the workstations e Customizable Workstation window e Virtual workstations support used to provide billing solution for games consoles like Play Stations Xboxes etc 2 How Cyber Monitor Works The main
55. r is activated only occasionally by a privileged user manager or owner to define or change the billing rules employees security profiles and view reports on income and workstations usage The Administration Console is web based and you only need a browser to connect to the server from anywhere 1 3 Stop CM Server Click Stop CM Server to close the Cyber Monitor Server Note When you try to close the server window the server will not close It will minimize to the system tray www cybermonitor net 9 Cyber Monitor 2004 User Manual 2 CM Administrator CM Administrator administration component is intended for administration configuration and reporting purposes CM Administrator is activated only occasionally by a privileged user manager or owner to define or change the billing rules employees and view reports on income and workstations usage CM Administrator is web based and you only need a browser to connect to the server from anywhere by navigating to http ServerNameOrlPaddress HT TPport CM Administrator has integrated help To explore Cyber Monitor features just go through the options and read the in place help information using the More Info links available on each page 2 1 Administration Administration section of CM Administrator is intended for administration and configuration purposes such as defining price lists customer groups customer accounts employees generating prepaid cards setting the worksta
56. r on which CM Server is installed must have valid IP address Opening a new shift Cyber Monitor needs an open shift to operate since all billing activities are associated with the current shift You can use 1 2 or 3 for the shift number All data are associated with the active shift employee When starting the CM Manager you can choose whether to open a new shift or continue the last closed shift if any Notes e The Shift Number is only logical number of the shift and Shift ID is unique identifier of the Shift Usually Shift Number has three values 1 for a shift beginning at 9 00 and ending at 17 00 2 for a shift beginning at 17 00 and ending at 01 00 and 3 for a shift beginning at 01 00 and ending at 09 00 e When starting CM Manager for the first time you must open a new shift because there are no previously recorded shifts e Anew shift has to be opened on shift changeover because each shift is related to the employee e The last closed shift can be continued but only by the employee who had opened the shift Every continuing of the shift is recorded as a shift session which contains starting and ending time and the session duration in minutes It is shown in the Shifts pane and can be used to inspect the intervals of interruption e All the transactions payments close bill etc are associated with the active shift ID and the employee 3 1 Workstation Status Workstation Status pane shows a list of all work
57. r started on customer logon logoff You can either type application exe name or select from the applications list Note Logon cleanup actions will not be performed if the customer logons on the same workstation successively Include the generated bill in the open bills list The Open Bills list is a special view in the CM Manager intended for bill inspection by the employee and it should contain only the current unpaid bills With the end of the customer session Cyber Monitor will generate a bill automatically You can specify the conditions under which the generated bill will be placed or not in the Open Bills list For example for the groups intended for the walk in customers choose when Amount Billed lt gt Payment option When this option is selected generated bill is issued in the Open Bills list when amount billed differs from amount paid and the employee can request customer payment or refund For the group intended for prepaid customers you should select Never option Specify the billing rules for workstation groups Set the standard price list security profile the startup fee round to happy hours and the lists of disallowed applications and disallowed URLs for each group of workstations separately Disallowed URLs feature is available only for Win 2000 XP platforms Notes e If you do not select an active price list the price list marked as default is used with the customer group e lf you do not select a secu
58. re customer session can be continued e Print bill prints the bill e Add Payment adds a payment to the customer account The customer account billing data will be updated when closing the bill e Close bill closes the bill and removes it from the Open Bills list e Add Service opens a window for adding a service to the bill e Edit Bill opens a window for editing a bill e g add or remove services e Edit Customer opens a window for editing a customer 3 7 Customer Tickets Customer visitors Group CB Customer ID CW Ws AOR CR Password Can change E password Credit Ed UnLtd Iw Payment 0 Account Expiration 7 F days 1 UnLtd Iw Logon Print Accept Customer Tickets are generated one by one by the employee They are usually filled with an amount requested by the customer In most cases assigned amount will cover only a single visit but it can also be used in multiple visits When www cybermonitor net 34 Cyber Monitor 2004 User Manual a ticket is generated and printed receipt like with customer ID and password it can be used by customer to logon If credit is specified instead of payment Customer Tickets system can be used as post paid system Customer tickets are generated using the selected customer group as template Customer Tickets pane displays randomly generated candidate for customer account generation A account candidate is accepted and saved as a customer
59. reports are web based and accessible with a web browser www cybermonitor net 21 Cyber Monitor 2004 User Manual 2 CM Administrator Microsoft Internet Explorer Oe File Edt View Favorites Took Heb qe Q x A GD Orea raros re A 6 L Address 2 http 110 0 0 9 5001 Journal ssp Links Y eee ee tue Al Sa Go Gething Started Administration Reports gt Evertlog gt Journal gt By Shafts gt Shark Details gt By Customer Account gt By Customer Group gt By Servico gt By ServiceType gt Ey How Administration Console Journal Journal is a chronclogical list of all billing records ki More into Employee sdmin ae Workstation Date Range All Workstations Yesterday w Customer Grou All Customer Group From Date 3 10 2004 mmydd xy Series All Series a Ta Date 3 10 2004 kraradddig y Customer Account BRSS ETIOS Results 1 recorde found Sort By Bill D se ascending records per page 10 Shift All Shits From Shift To Shift Select all records Cl gt By Weckday gt Workstation Usage gt Workstation Usage Details gt Workstation Status Snapshots gt URL Statistics by Dorsi gt URL Statistics oe SLR Bill 1D 101 Customer 8956 WETIUDS Legon Time 10 03 04 3 33 21 PM Select the record to delete L Workstation cm Employee admin Amadunt Payment Amount in points 0 00 Points Awarded Payment in points 0 00 Bill Details
60. rity profile the profile marked as default is used with the customer group 2 1 4 Customer Accounts Customer accounts are used to logon customers onto the workstations There are three types of customer accounts prepaid cards customer tickets and member accounts e Prepaid cards are customer accounts generated in series To generate prepaid cards go to the Prepaid Cards e Customer tickets are randomly generated accounts from CM Manager www cybermonitor net 13 Cyber Monitor 2004 User Manual e Member accounts are permanent accounts intended for the customers with identity usually members of some special group like employees students regular visitors friends Each customer account is a member of a customer group which defines the billing and security options Note If you delete a customer group all customer accounts members of the group will be automatically assigned to the default customer group Customer ID The unique ID of the customer Password Customer s password The customer password can be changed only by the customer Employee can only reset to empty the password General options Enabled if checked the customer account is enabled and it can be used to logon otherwise the account is disabled and it cannot be used to logon Can change password if checked the customer will be able to set and change the password Account Expiration days number of days calculated from the first logon after which t
61. rized per service type To show the bill in the Open bills pane click Reopen Bill To sort the recent bills select the sort field and sort direction Note Only a bill that belongs to the current shift can be reopened www cybermonitor net 30 Cyber Monitor 2004 User Manual 3 3 Shifts 3 records found Show Last 3 Shifts 5 Active Shift ID 5 Employee anita From 05 03 04 3 14 20 PM Shift Duration ming 1 Details Shift No 1 To 05 03 04 3 14 23 PM Amount 0 00 Amount in points 0 00 Points Awarded 0 00 Payment 5 00 Payment in points 0 00 summaries by Customer Group Customer Points mount Payment Balite Amount in Payment Points Group Awarded points in points Balance Members 0 00 0 00 5 00 5 00 0 00 0 00 0 00 summaries by Service Type T Points Service Type Awarded Amount Amount in points Shift Sessions D No From To Shift Session Duration min 1 05 03 04 3 14 20 PM 05 03 04 3 14 47 PM 1 Last Closed Shift ID 4 Employee admin From 05 03 04 3 06 31 PM Shift Duration ming Y Details Shift No 1 To 05 03 04 3 14 20 PM Amount 0 00 Amount in points 0 00 Points Awarded 0 00 Payment 65 00 Payment in points 0 00 summaries by Customer Group Customer Group POILS Amount Payment Balance EE sd Payment outs Awarded points in points Balance Employees 0 00 0 00 0 00 0 00 0 00 0 00 0 00 Members 0 00 0 00 50 00 50 00 0 00 0 00 0 00 v Shift pane can show up to 10 recent shifts It contains the
62. rkstation menu 3 8 10 Adding services To add a service to a bill e click Add Service from the Workstation menu or e click Add Service button E in the title bar of the bill in Open Bills pane or e click Add Service link from the expanded bill in the Open Bills pane Note Whether a printing service will be added to the bill automatically depends on the value selected for Automatically Add Printing Service to Bill option To set this option select Options from View menu 3 8 11 Viewing orders Lu When a customer makes an order a blinking icon E inthe CM Manager notifies the employee of the incoming order By clicking the icon the employee opens the orders form and accepts or rejects the order requests 3 8 12 Receipt and tickets settings Before printing receipts or tickets you should set their print layout Open the Receipt Settings or Ticket Settings from the View menu 3 8 13 Printing a receipt You can print a receipt for a bill in the Open Bills pane To print a receipt e click Print button in the title bar of the bill in Open Bills pane or e click Print link from the expanded bill Note Select the Print receipt on close bill option from Options in the View menu to print a receipt whenever a bill is closed 3 8 14 Remote control over applications Active applications list To see the list of all open applications by the customer on the workstation click
63. rt you can copy it from your email and paste it into the Registration key field Then fill the rest of the fields and press the Register button Note The registration process requires an active internet connection 6 Order Cyber Monitor To order Cyber Monitor navigate to http www cybermonitor net order htm 7 Support If you need any information or assistance please send a message to support cybermonitor net Cyber Monitor comes with a free e mail support including the evaluation period www cybermonitor net 7 Cyber Monitor 2004 User Manual lll Cyber Monitor The main objective of Cyber Monitor is to provide integrated billing management and security features To achieve this a component of Cyber Monitor called CM Workstation must be installed and be active on each workstation All workstations are in permanent connection with the CM Server the main component of Cyber Monitor installed on a single computer Not only that the concept of server and workstation agents makes security advancements it also allows an efficient centralized management of the entire site With the CM Manager monitoring and management console an employee can monitor and manage the entire site logon logoff customers execute wide range of actions on one more or all of the workstations at once remotely 1 CM Server Cyber Monitor Server All Cyber Monitor Server is active Cyber Monitor is running in evaluation mode You have 8 days le
64. rver window on startup option in order to hide CM Server window and to remove CM Server icon from System Tray This option is usually used when CM Server and CM Workstation are installed on the same computer Workstation settings Select Display Workstation Window always on top when customer is logged option to display CM Workstation window on top of all windows when customer is logged on Select Automatically minimize workstation window on customer logon option to minimize the CM Workstation window on customer logon To define the default state for workstations use Default state for workstations option The workstation state can be either enabled customers can logon on workstations by themselves or disabled customers cannot logon on the workstations themselves Set default state to enabled if you are using membership or prepaid cards scenario www cybermonitor net 18 Cyber Monitor 2004 User Manual Printing options If Print receipt on close bill option is checked a receipt will be automatically printed whenever the bill is closed either automatic or manual bill closing Select Automatically Add Printing Service to Bill option to enable the system to add the printing service directly to a bill without inspection by the employee Check Prevent customers from printing if the customer account balance doesn t cover printing costs option to permit or cancel the printing depending on the customer account balance
65. rvice directly to the bill without inspection by the employee The item printing is checked over customer account balance add to bill operation will fail if the current balance does not cover the printing amount and the employee will be notified www cybermonitor net 46
66. s from the CM Manager e disconnected the workstation is not properly connected to the server The concept of server and workstation agents makes security advancements and also allows an efficient centralized management of the entire site With the CM Manager the monitoring and management console an employee can monitor and manage the entire site logon logoff customers remotely execute wide range of actions on one more or all of the workstations at once Also it is possible to have more management consoles active on different computers at the same time connected to a single server an imperative for large sites The Administration Console component is intended for administration configuration and reporting purposes CM Administrator is activated only occasionally by a privileged user manager or owner to define or change the billing rules security restrictions view reports on income and workstations usage The Administration Console is web based component and you need only a browser to connect to the server from anywhere by navigating to http ServerNameOrlPaddress HTTPport The picture below shows a sample configuration 3 Usage Scenarios 3 1 Prepaid Cards Prepaid Cards are generated in series in a batch process and they use Customer Groups as templates to define their billing and security options You can set cards printing layout and export them in different formats Excel Word HTML XML Prepaid Cards are main
67. s not defined If the translation for some message is missing then the message is displayed in English Notes e Ifno language is marked as default English is used on all workstations e Select appropriate keyboard language for the language you define 2 1 13 Applications Application list is maintained by Cyber Monitor It is used with the customer groups to prevent activation of some applications by the customers members of the group Best way to include an application in the list is to activate the application on any workstation connected to the Cyber Monitor server Initially Description is the name of the exe file although its usage is entirely descriptive and may be modified 2 1 14 Options Cyber Monitor options are used to customize general settings Server Startup Settings You can install both CM Server and CM Workstation components on the same computer so you can use the workstation as a server also However to use this feature you should check Open new shift on startup automatically option and select Employee Id used for opening the shift Warning Do not install the CM Workstation component on the server until you have prepared a proper initial setting For example it is good to have one special customer account for administration so you will always be able to logon and unlock the server The default workstation state must be set to id e enabled otherwise customers cannot logon on workstations Use Hide CM Se
68. soles Logon logoff customers remotely from the CM Manager Print a receipt like customer ticket with customer id and password Permanent open bills view Monitor and close opened applications on workstations from the CM Manager Remote desktop administration with RealVNC 4 0 Cleanup workstations remotely Delete My Documents files Delete IE Temporary files Delete IE History close all open applications Extend customer session allowing additional credit or payment Monitoring and billing of the printing Orders notification Transfer a session from one computer to another Print receipt automatically or only at a customer request Make a shift changeover with a single click and shift income report Restart and Shutdown one more or all workstations remotely Enable Disable workstation Send message to customers Set time intervals for timeout messages and sound when the customer s time is nearly up Waiting List 1 2 Billing Features All kinds of customer accounts prepaid postpaid cards customer tickets member accounts Different types of price lists Customer Groups Happy hours Different price list for different workstation groups and customer groups Prepaid card generation in series Individual receipt printing Billing system for additional services like scanning food and drinks 1 3 Loyalty Rewards Features Optional usage Points awarded per time interval Points awarded per item service Price Lists in loyalty points l
69. stations connected to the server with their states billing idle or disconnected Note Each workstation is automatically included in the workstations list after CM Workstation component is being installed on a workstation and connected to the server Workstation state A workstation can be in one of the following states A billing the workstation is used by a customer is not locked and monitors all relevant events such as 1 3 application activation url navigation etc and informs the server of the events a idle enabled the workstation is not used by a customer is locked and customers can logon themselves La idle disabled the workstation is not used by a customer is locked and customers cannot logon themselves 10 Only employees can logon customers from CM Manager disconnected the workstation is not properly connected to the server Related tasks Changing the idle locked state of the workstation When locked the workstation can be either id e disabled or dle enabled You can change the idle state of the workstation using Logoff Enable or Logoff Disable commands available on the toolbar and the workstation menu Customizing default idle locked state of the workstation You can customize the default idle state of the workstation in View Options in the CM Manager Customizing the Workstation Status view www cybermonitor net 28 Cyber Monitor 2004 User Manual The Workstation Status view can be chan
70. t button URL Statistics by Domain report contains the following fields e URL Visited URL domain e Times visited Number of visits Each URL row also contains detailed two level URL information 2 2 15 URL Statistics URL Statistics report displays all visited URLs and the number of visits To view the report set filter conditions if any and click the View Report button URL Statistics report contains the following fields e URAL Visited URL e Times visited Number of visits Each URL row also contains detailed URL information grouped by Customer Group To delete an URL record select the check box and click Delete button 2 2 16 Summary Summary report displays summary of the income To view the report set filter conditions if any and click the View Report button Summary report contains the following fields e Total Amount Total amount billed Total Payment Total amount paid Balance Difference between amount paid and amount billed Total Points Awarded Total loyalty points awarded Total Amount in points Total amount billed in loyalty points Total Payment in points Total amount paid in loyalty points Points Balance Difference between amount paid in points and amount billed in points The report also contains detailed billing information summarized per customer group and per service type To export the report select the file type and click Export button www cybermonitor net 26 Cyber
71. t redeemed 4 For each Customer Group that should be used to create special customer accounts as a reward in the Loyalty Rewards Program check the Is loyalty award group option Use the Default redemption amount in points field to define the amount of points redeemed with the customer account generation 5 The customer can use the accumulated points from the loyalty reward account to obtain free computer usage or to obtain free items services provided in the cafe www cybermonitor net 19 Cyber Monitor 2004 User Manual Loyalty Rewards points redemption To redeem the accumulated points e Inthe Customer Accounts find the Loyalty Reward customer account and press Redeem Points e Inthe new opened window select a service which the points will be redeemed for Note The redemption item might be a ticket generated from the customer group defined as Loyalty Reward Group or an item service marked to be used as loyalty reward When the redemption item is ticket you provide the customer Customer s Account ID and Password generated for the redemption points ticket so the customer can logon a workstation and use the awarded free time Advanced Options Advanced Options are recommended only to advanced users Database Update Interval in minutes enables you to define re occurring time interval on which the billing data in the database will be updated with the latest values lf Track Active Application
72. tation computer click Close Workstation from the Workstation menu www cybermonitor net 38 Cyber Monitor 2004 User Manual 3 8 23 Restarting a workstation remotely To restart a workstation from the CM Manager click Restart in the Workstation menu 3 8 24 Shutting down a workstation remotely To shut down a workstation from the CM Manager click Shutdown in the Workstation menu 3 8 25 Sending a message from the CM Manager to a customer on a workstation To send a text message from the CM Manager to a customer logged on a workstation e click Send Message gt button from CM Manager s toolbar or e click Send Message from the Workstation menu 3 8 26 Timeout message and sound Text message or sound can be used to remind customers that their time is about to end To enable this feature in Options window from View menu set the Show timeout message and Play timeout sound to desired values To disable the feature just set these values to 0 www cybermonitor net 39 Cyber Monitor 2004 User Manual 4 CM Workstation CM Workstation component is used to prevent an unauthorized use of the computer and to perform operations executed remotely from the server CM Workstation component must be installed on each workstation and permanently connected to CM Server CM Workstation has multi language support it can be configured to allow or disallow customers logon and provides logoff make an order change
73. tem service price in loyalty points Points redemption free computer use food drinks etc 1 4 Security Features Workstations All workstation security restrictions are defined with the security profiles Security profiles are defined only once in CM Administrator No need to define them on each workstation Different security profiles for different customer groups and workstation groups Security restrictions are automatically applied with the customer logon Customizing locked workstation state enabled logon from both the workstation and CM Manager or disabled logon only from CM Manager Prevent CM Workstation component closing when there is no connection with CM Server www cybermonitor net 3 Cyber Monitor 2004 User Manual e Use windows users with customer logon to enforce the security and all other settings of the windows user on the workstation e CM Workstation component designed as a Windows service At the server e All data are stored in a secured relational database e Encrypted communication between the clients and the server e Employee accounts with different levels of privileges operator administrator e Special report on workstation usage to monitor the amount of time the workstations had spent in a particular state 1 5 Administration Connect to your server with an ordinary browser from anywhere Administer multiple sites from a single place View all the activities in real time with the web based CM Manage
74. tes the printing costs and whether the printing will be permitted or canceled depends on the customer account balance and printing options selected Additionally employee will be notified about the printing in the CM Manager by displaying View orders icon in the toolbar and Orders flashing icon in the status bar depending on the printing options selected Printing options provided e Automatically Add Printing Service To Bill this option is defined in the Options in CM Administrator If checked the system will add printing service to a bill automatically when the customer account balance covers the printing costs Otherwise if not checked the employee will be notified about all printouts e Prevent customers from printing if the customer account balance doesn t cover printing costs this option is defined in the Options in CM Administrator If checked the system will permit or cancel the printing depending on the customer account balance Otherwise if not checked the system will permit the printing even though the customer account balance doesn t cover the printing costs and the employee will be notified www cybermonitor net 42 Cyber Monitor 2004 User Manual APENDIX 1 FAQ 1 1 Which operating systems are supported for the client and for the server All windows based operating systems are supported Windows 95 98 ME NT4 0 2000 XP at both the server and the client sides Internet Explorer 5 0 or higher versi
75. the CM Central server This will result with high availability of the system and the local sites will operate even in cases when the connection with the CM Central Server is down Each CM Local Server sends data changes to the CM Central Server CM Central Server propagates all data changes to all connected CM Local Servers in a defined synchronization interval In order to generate unique customer accounts CM Local Server automatically adds the local site s prefix to the accounts when the account is created on any of the local servers On the Central Server a customer account is created without any prefix All created accounts regardless of the site where created are propagated through CM Central Server to all sites and therefore they can be used in all sites Cyber Monitor Central Server is being published only in Beta version and we recommend all our customers to install it in a testing environment in order to explore all the features and test the synchronization procedure 2 1 16 Download Central Server Settings To download data from Central Server check the data type and click Download You can download the following data from the CM Central Server Price Lists download price lists from Central Server to Local Server Security Profiles download security profiles from Central Server to Local Server Customer Groups download customer groups from Central Server to Local Server Advertisement Profiles download advertisement profiles fro
76. tion security profiles etc CM Administrator Microsoft Internet Explorer EEK Efe Edt we Favorites Tools Help Li Qu O MAD Osa rms res O E D a L Address El Mitp 1110 0 0 9 3001 Custoners 25p e 60 Links CyberMonitor El internet Lale Sohwar Pe Administration Console Customer Accounts cl Start Pagg Customer accounts are used to logan customers onto the workstations ti More info gt Employees 52101 Employees 1 0 00 gt Price Lite adamermth Members Adam raith Tes o 55 00 Edit gt Customer Groups admin Employees Yes 1 0 00 Edit Phas a E Employees Tes 20 50 Edit gt Prepaid Cards gt Iheme Services HOGFGLEPS PrepaidCardGroup Yes 25 00 Edit gt Security Profiles JUFLFIVYHKEY Visitors Yes 1 00 Edit gt Advertisement Profiles J GCSOBGR PrepardCardGroup Yes 10 00 Edit gt Workstation Groups LHENMVIVY PrepaidCardGroup Yes 10 00 Edit gt Workstations E MNPOMMEUZ PrepaidCardGroup Yes 10 00 Edit gt Languages gt Applications NGOMTQNEQ PrepardCardGroup Yes 10 00 Edit gt Options flof2 Next Last gt Mulisite options Export to Excel worksheet w Delete gt Dowrdosd Central Server Click here to Import Customer Accounts trom Excel or KML file Seng gt Database utilities 0O O 0 O O O 0O 0O O O 2 1 1 Employees Employee accounts are used to logon to CM Administrator and CM Manager Create employee account for each emplo
77. tion has not changed significantly the previous customers have left www cybermonitor net 43 Cyber Monitor 2004 User Manual If your server computer is out of order you can install temporarily Cyber Monitor Server on another computer 1 8 When CM Server start The page cannot be found is displayed in the main window How to solve this problem This message is displayed when Cyber Monitor is not configured properly To solve this problem run NetConfig utility located in the Cyber Monitor folder e Inthe Server name or IP address enter the network name or IP address of the computer where CM Server is installed e For TCP IP port and HTTP port leave default values e Inthe Workstation Name enter the computer name 1 9 What happens to the server when I try to close the server window What if start the server again The server won t close but will be minimized to the system tray To close CM Server click on the Stop CMServer button If you want to uninstall the server please close the server before the uninstall process If you try to start CM Server while active the window from the previous instance will be restored You cannot have more active instances at the same time 1 10 Can my employees disable the CM Workstation component and use workstations without registering income Cyber Monitor protection system is not based on employees limitations for executing certain operations on a workstation inclu
78. tion temo Vesna tia fosc benne tentant he 39 3 8 24 Shutting down a workstation remotely sise 39 3 8 25 Sending a message from the CM Manager to a customer on a workstation 39 3 8 26 Timeout message and sound sise nederlands eat en ei neveu 39 4A OM WORKSTATION dorai sado das ni iii 40 Ae Te VOS LA OMSO AUS A A ERA en bao eee Socks taupe diet ame sey id ent 40 A A E eee ie 40 42M EOUN OM OG GING o A seth A net etanacidarsnts EEE SE 40 422 NOWO DUNG NISTO nn A A detente 41 42 93 GNandingd PASS WO nieta dima en etai nent ele 41 42 80 1ISHINO0 SMS SCIVICES AAA A EA A AE A AAA AS 41 SGM PRINT SERVER stad teh e pedal ects 42 APENDIX o PR D 43 O A T a Dada hice neta De nb le ee des Aeaee anand tase ee De tte 43 1 1 Which operating systems are supported for the client and for the server 43 1 2 How can I discover the server settings required by the workstation setup 43 13 Dot NEGO Web Server SONWale nn nr M nn A da 43 1 4 How can I connect to the server with a browser from another computer 43 1 5 Can use Cyber Monitor in an unmonitored environment 43 1 6 Can I install both CM server and CM Workstation on the same computer ooocccoooniciciconnnncccnnonccnncnnannnnnnnnnnnos 43 Cyber Monitor 2004 User Manual 1 7 Can Cyber Monitor function temporarily without a server What will happen when the server is restarted What if the server is out of order for a prolonged period 43 1 8 When CM Ser
79. tions in your cyber cafe or with a particular operator For example you can define one workstations layout for the workstations in the main room and another layout for the workstations in the second room You can create as many workstations layouts as you need To create new Workstations Layout navigate to Workstations Layouts in CM Administrator e Click the Add New button e Configure Workstations Layout parameters and click Save To assign a workstation to a particular Workstations Layout navigate to Workstations in CM Administrator www cybermonitor net 17 Cyber Monitor 2004 User Manual e Inthe Workstations Layouts column for each workstation select the workstations layout from the drop down list e Click Save Each created workstations layout is displayed under the Workstations Status in the explorer tree in CM Manager Notes e f no Workstation Layout is marked then all workstations will be displayed in the Workstation Status main pane e When you select a particular layout group in CM Manager the Open Bills and the Recent Bills pane will show only the bills related to the active layout group 2 1 12 Languages Cyber Monitor provides multilingual support for the CM Workstation component CM Workstation can be translated to any language using Language editor Language marked as default will be active on the workstations for which Default Language property i
80. tomer group the price list marked as default will be used Note All prices and amounts are tax inclusive 1 Flat rate per hour This price list type defines charge as price per hour Rate per hour in payment units amount a customer is charged per hour Points awarded per hour points earned per hour Rate per hour in loyalty points effective only when the price list is used with a special customer account provided as a loyalty reward in a form of free computer use The customer is charged loyalty points per hour instead of payment units 2 Amount per time interval This type of price list charges the specified amount for each time interval The Time interval can be minutes day or month e minutes interval the charge is defined in minutes interval e day interval the charge is defined per day e month interval the charge is defined per month Total Amount per interval in payment units amount a customer is charged per time interval Points awarded per time interval points earned per time interval Total Amount per interval in loyalty points amount in loyalty points charged per time interval Effective only when the price list is used with a special customer account provided as a loyalty reward in a form of free computer use The customer is charged loyalty points instead of payment units Note The length of the day interval is always 24 hours calculated from the start of day and not from the first logon 3 Variable rate per ho
81. topic 2 1 4 Customer Accounts for more information Related tasks Creating a new customer To create a new customer e click New Customer button in the CM Manager s toolbar or e click New Customer from the Customer Accounts menu or e click Add New button in Customer Accounts pane Adding payment to a customer account To add payment to a customer account e click Payment link in the customer s row or e click Payment from the customer s popup menu Note When adding payment to a customer Cyber Monitor creates a new bill By default the bill is closed and the billing data for the customer account is automatically updated Redeeming points If a customer is a member of the Loyalty Rewards Program can redeem earned points with free computer usage or items services To redeem points rewarded to a customer e click Redeem points link in the customer s row or e click Redeem points from the Customer Accounts menu Viewing billing history To see all bills related to the customer billing history e Click Billing History link in the customer s row or e click Billing History from the customer s popup menu Editing customer To edit a customer account e click on the customer s ID in the customer s row or e click Edit link in the customer s row or e click Edit from the customer s popup menu 3 5 Waiting List Waiting list is used to manage the customers who wait to be logged on a particular wor
82. tor net 2 Restrictions of the trial version The trial version ts limited to 3 workstations and 20 days evaluation period 3 Minimum requirements CM Server Required Celeron 500 or better RAM Win98 128 MB Win2000 XP 256 MB 100 MB of free Hard Drive space 800x600 Resolution Microsoft Internet Explorer 5 or higher Recommended P8or higher of any speed Windows2000 XP 256 MB of RAM 10GB Hard Drive or greater Microsoft Internet Explorer 5 CM Workstation Required Celeron 500 or better RAM Win98 64 MB Win2000 XP 128 MB 10 MB of free Hard Drive space 800x600 Resolution Microsoft Internet Explorer 5 or higher 4 Installation instructions For the server Download Cyber Monitor Server component choose appropriate version depending on your operating system and install Cyber Monitor Server on the server run setup program For the workstations Download Cyber Monitor Workstation component and install it on each workstation run setup program During the installation process you will be asked to set Cyber Monitor s network configuration In the Cyber Monitor NetConfig utility set these values www cybermonitor net 1 Cyber Monitor 2004 User Manual in the Server name or IP address enter the network name or IP address of the computer where CM Server IS installed on both the server and workstations for TCP IP port and HTTP port leave default values on both
83. ur The charged amount is defined as rate per hour but the rate can vary with the length of the session Rate per hour in payment units initial rate per hour Points awarded per hour loyalty points earned per hour Rate per hour in loyalty points rate per hour in loyalty points Effective only when the price list is used with a special customer account provided as a loyalty reward in a form of free computer use The customer is charged loyalty points instead of payment units In the table you can specify the rate per hour points awarded and the rate in loyalty points based on the session duration Defined rate will become effective after specified elapsed time 4 Total amount for session duration The charge is defined as total amount per time interval and the specified amount can vary with the length of the session Session Duration min time interval in minutes www cybermonitor net 11 Cyber Monitor 2004 User Manual Total Amount total amount billed for the time interval Points Awarded loyalty points awarded for the time interval Total Amount in points total amount billed in loyalty points for the time interval Effective only when the price list is used with a special customer account provided as a loyalty reward in a form of free computer use The customer is charged loyalty points instead of payment units 2 1 3 Customer Groups Customer Groups define the billing and security options for all customer accounts a
84. ustom services like food and drinks ID id of the item service Type select item service type Product Printing or Scanning Description item service description displayed in orders window at workstations Unit item service unit e g page for printing image for scanning cup for coffee tea Price item service price in payment units Price is tax inclusive and tax amount is calculated backwards and shown in the receipt if defined in Tax Points awarded per item service points earned by customer when buying an item service Note The pricing model for printing is based on per printer basis so you can define different prices for different printers Loyalty Rewards Options Can be used as loyalty reward when checked item service can be used as loyalty reward Price in loyalty points price in loyalty points Effective only when the item service is used as a loyalty reward This will redeem the accumulated loyalty points with the item service Price in payment units price in payment units Effective only when the item service is used as a loyalty reward to charge the customer additionally 2 1 7 Security Profiles Security Profiles are used to specify different levels of workstation security restrictions for different groups of customers With a customer logon the security restrictions defined by the profile selected for the customer group will be automatically applied to the workstation
85. ver and go to the dle state which means that the workstations will be locked Bills will be created for all sessions that were active during the server shutdown process When the Cyber Monitor server component is installed and running in the server window you can see the server settings required by the workstation setup If your server computer is out of order you can install temporarily Cyber Monitor on selected workstation The Cyber Monitor server is functioning as a web server Cyber Monitor uses its own hitp port which is customizable so it can coexist with another web server such as IIS or Apache on the same computer www cybermonitor net 8 Cyber Monitor 2004 User Manual Notes e f you want to uninstall the server close the server before the uninstall process e If you try to start the server again while an instance is active the server will just restore the window from the previous instance You cannot have more instances active at the same time 1 1 Run CM Manager Click Run CM Manager to open the Cyber Monitor Management Console CM Manager is used by the employee to monitor and manage the entire site logon logoff customers execute wide range of actions on one more or all of the workstations at once remotely 1 2 Run CM Administrator Click Run CM Administrator to open the Cyber Monitor Administration Console CM administrator is intended for administration configuration and reporting purposes CM Administrato
86. ver start The page cannot be found is displayed in the main window How to solve this 1 A cle ate eae E at ante eect gee te A oes stacy 44 1 9 What happens to the server when try to close the server window What if start the server again 44 1 10 Can my employees disable the CM Workstation component and use workstations without registering A A sett da a Ges 44 1 11 How can create time based prepaid postpaid cards time codes 44 1 12 could not define any security options on the workstation part of the Cyber Monitor 44 1 13 What is the difference between a member account and a prepaid card When shall use member accounts ana Wen Prepad CAN OS cate mie ii ici dial 44 1 14 The logon command on the workstation is always disabled 44 1 15 Can I change CM Workstation window outlook 45 1 16 How can uninstall the CM Workstation component 45 1 17 What will happen with the customer accounts if delete the related customer group 45 1 18 Where can I setup the sales tAX ccccccsecccnseeccnsueeeccueeecnsuseensuseensuueenscueeessuesensuusessaueescsusessausesessueeessaesessanass 45 1 19 What are Credit and Payment and how to use them 45 1 20 How to delete customer account that has billing history 45 1 21 What are virtual workstations and how to use them 45 1 22 Can I translate Cyber Monitor to another language 45 1 23 Does Cyber Monitor provide language selection at the workstation for customers
87. w the report set filter conditions if any and click the View Report button By Service report contains the following fields e Service ID Unique ID of the service Service Description Description of the service Total Amount Total amount billed for the service Total Points Awarded Total loyalty points awarded for the service Total Amount in points Total amount billed in loyalty points for the service To export the report select the file type and click Export button 2 2 8 By Service Type By Service Type report contains all billing data grouped by service type To view the report set filter conditions if any and click the View Report button By Service Type report contains the following fields e Service Type Description Description of the service type e Total Amount Total amount billed for the service type e Total Points Awarded Total loyalty points awarded for the service type www cybermonitor net 24 Cyber Monitor 2004 User Manual e Total Amount in points Total amount billed in loyalty points for the service type To export the report select the file type and click Export button 2 2 9 By Hour By Hour gives a graphical presentation of income grouped per hour To view the report set filter conditions if any and click the View Report button By Hour report contains the following fields e Hour Hour from 00 to 23 e Amount Income per hour 2 2 10 By Weekday By Weekday gives a grap
88. windows users please uncheck the option e Make sure that the specified window user is defined on all workstations correspondingly the domain if used www cybermonitor net 12 Cyber Monitor 2004 User Manual e Leave the domain name empty in case of workgroup your network is not configured with a domain Do not enter the name of the workgroup Loyalty Rewards Options Is loyalty award group if checked the customer group will be used to create special customer accounts used as a reward in the Loyalty Rewards Program Default redemption amount in points the amount of points redeemed with the special customer account generation Loyalty Membership Options Loyalty Reward Member if checked the customer account will be enrolled to the Loyalty Rewards Program This means that the customer will earn loyalty points Startup points initial points granted to the customer with the membership Points Expiration days The period after which the loyalty points will become invalid if not redeemed Cleanup Options The cleanup procedure prepares the workstation for the next customer You can select which cleanup actions to be performed with e customer s logon or e customer s logoff Cyber Monitor supports following cleanup options e Close All Applications Delete My Documents files Delete IE Temporary files Delete IE History Run Script exe bat file You must enter full script path Specify applications which are to be closed o
89. ww cybermonitor net 45 Cyber Monitor 2004 User Manual 1 23 Does Cyber Monitor provide language selection at the workstation for customers Yes customers can select between all languages defined To enable language selection on workstations select Enable multiple languages on workstations option per workstation group 1 24 Can customers order food drinks etc from workstations Cyber Monitor provides billing system for other services like scanning food and drinks Your customers can make orders directly from the workstation The employee using CM manager will be automatically notified of the order and its contents 1 25 When I try to generate a customer ticket or logon a visitor the following message is displayed You cannot generate more accounts from this group This message is displayed when the customer account generation procedure is not successful customer account ID which doesn t exist in the database cannot be generated The Customer Account ID is generated automatically according to the pattern specified in the selected Customer Group Pattern defines a placeholders for example which are replaced with a randomly generated characters or numbers To solve this problem just extend the number of placeholders in the pattern for example change to SS HHHSSSS 1 26 Can I change the currency sign printed on the receipt Cyber Monitor works with the currency selected in the regional settings You can cha
90. x and click Delete button To export the report select the file type and click Export button 2 2 4 Shift Details Shift Details report contains billing records grouped by customer account related to a particular shift To view the report select an option from the Shift list or type the Shift ID into the Select Shift field and then click View Report Shift Details report contains the following fields e Customer ID of the customer Prior Amount Amount billed during previous shifts Prior Payment Amount paid during previous shifts Prior Balance Previous account balance Prior Points Awarded Loyalty points awarded during previous shifts Prior Amount in points Amount billed in loyalty points during previous shifts Prior Payment in points Amount paid in loyalty points during previous shifts Prior Points Balance Previous points balance Amount Amount billed during the shift Payment Amount paid during the shift Balance Account balance for the shift Points Awarded Loyalty points awarded during the shift Amount in points Amount billed in loyalty points during the shift www cybermonitor net 23 Cyber Monitor 2004 User Manual e Payment in points Amount paid in loyalty points during the shift e Points Balance Points balance for the shift To export the report select the file type and click Export button 2 2 5 By Customer Account By Customer Account report contains all billing data grouped
91. yee of the cyber cafe Employees with Administrator access privilege can use both CM Manager and CM Administrator while employees with Operator access privilege can only use CM Manager At least one employee must be defined as Administrator Use admin without quotations as employee user ID and empty password for the first time logon www cybermonitor net 10 Cyber Monitor 2004 User Manual Warning If no employee account is defined as Administrator CM Administrator should become inaccessible Cyber Monitor will automatically give all accounts the Administrator privilege to avoid this 2 1 2 Price Lists Price Lists are used by the Cyber Monitor billing system and in their simplest form they specify the rate per hour Cyber Monitor will charge the customers according to the rate defined by the active price list Which price list will be active for a particular customer session at a particular time is determined by the customer group to which the customer belongs Within a single price list the amount charged is dependent only on the customers session duration Once the price lists are defined as a function of the session duration you only select which price list to use with particular customer group on different workstation groups under different time conditions hour day of the week Name each price list accordingly for example Standard Employees Students Happy Hours If no price list is selected with the cus

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