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Grandstream Multi Port FXS Gateway GXW400x

1. Default setting is blank IP address or Domain name of the STUN server This parameter specifies how often the GXW400x sends a blank UDP packet to the SIP server to keep the hole on the NAT open Default is 20 seconds Enables GXW400x to download firmware or configuration file through either the TFTP or HTTP server This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXW400x retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and then it will start the boot process using the existing code image in the Flash memory If a TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the network environment this process can take up to 15 or 20 minutes The URL for the HTTP server used for firmware upgrade and configuration via HTTP For example ttp provisioning mycompany com 6688 Grandstream 1 0 0 67 6688 is the specific TCP port where the HTTP server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No GXW400x will only do HTTP download once at boot up IP address or domain name of firmware server IP address or domain name of configuration server Default is blank
2. Grandstream devices by default point to Grandstream provisioning server GAPS based on the unique MAC address of each device GAPS provision the devices with redirection settings so that they will be redirected to customer s TFTP or HTTP server for further provisioning Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files The GAPSLITE configuration tool is now free to end users The tool and configuration template are available for download from hitp www grandstream com configurationtool html Grandstream Networks Inc GXWA00x User Manual Page 32 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP The corresponding configuration settings are in the ADVANGED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP the Firmware Upgrade and Provisioning upgrade via field needs to be set to TFTP or HTTP respectively Firmware Server Path needs to be set to a valid URL of a TFTP or HTTP server server name can be in either FQDN or IP address format Here are examples of some valid URL e g firmware mycompany com 6688 Grandstream 1 0 0 67 e g 168 75 215 189 NOTES TFTP server in IP address format can be configured via IVR Please refer to secti
3. PROFILE 1 CONFIGURATION PAGE 5 SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE 6 SCREENSHOT OF STATUS CONFIGURATION LOG IN PAGE Grandstream Networks Inc GXW400x User Manual Page 3 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video WELCOME Thank you for purchasing the Grandstream GXW400x Analog FXS IP Gateway The GXW400x offers an easy to manage easy to configure IP communications solution for any business with virtual and or branch locations The GXW400x supports popular voice codec and is designed for full SIP compatibility and interoperability with 3 party SIP providers thus enabling you to fully leverage the benefits of VoIP technology integrate a traditional phone system into a VoIP network and efficiently manage communication costs This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation multi party conferencing and direct IP IP Calling This IP Analog Gateway is very easy to manage and scalable specifically designed to be an easy to use and affordable VolP solution for the small medium business or enterprise Gateway GXW400x Overview The new GXW400x series has a compact and quiet design no fans and offers superb audio quality rich feature functionality strong security protection and good manageability It is auto configurable remotely manageable and sca
4. Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer The GXW400x supports up to 5 different Vocoder types including G 711 A U law G 726 Supports bit rates 16 24 32 and 40 G 723 1 G 729A B E and iLBC The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 The last Vocoder is entered by choosing the appropriate option in Choice 8 Defines the encoding rate for G 723 vocoder By default 6 3kbps rate is chosen Sets the iLBC frame size in 20ms or 30ms Default value is 97 Defines payload type for iLBC The valid range is between 96 and 127 Default value is 98 Range is from 96 to 127 Default value is 99 Range is from 96 to 127 Default value is 100 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Grandstream Networks Inc GXWA00x User Manual Firmware 1 0 0 67 Page 29 of 35 Last Updated 10 2007 VAD Symmetric RTP Fax Mode Fax Tone Detection M
5. SCREEN SHOT OF REBOOTING PAGE The device is rebooting now You may re login by clicking on the link below in 30 seconds Click to re Grandstream Networks Inc GXW400x User Manual Page 31 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW400x s can be automatically configured from a central provisioning system When the GXW400x boots up it will send TFTP or HTTP request to download configuration file cfgO00Ob82xxxxxx where OOOb82xxxxxx is the LAN MAC address of the GXW400x The configuration files can be downloaded via TFTP or HTTP from the central server A service provider or an enterprise with large deployment of GXW 400x can easily manage the configuration and service provisioning of individual devices remotely from a central server Grandstream has a provisioning system called GAPS Grandstream Automated Provisioning System that is used to support automated configuration of Grandstream devices GAPS uses enhanced NAT friendly TFTP or HTTP thus no NAT issues and other communication protocols to communicate with each individual Grandstream device for firmware upgrade remote reboot etc Grandstream provide GAPS Grandstream Automated Provisioning System service to VolP service providers It could be either simple redirection or with certain special provisioning settings Initially upon booting up
6. be identical to or different from SIP User ID Password SIP service subscriber s account password for GXW400x to register to SIP servers of ITSP Name Any Name to identify this specific user Profile ID Select the corresponding Profile ID 1 2 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number Each incoming call will be routed to first available port in round robin mode User may configure all ports as members of the same Hunt Group or it may configure different port combinations for more than one Hunt Group For example Ports 1 3 and 5 may be members of the same hunt group the rest of the ports may have separate numbers and may be reached independently Select appropriate value for Hunting Group feature The original SIP account should be set to Active while the group members should be set to the port number of the Active Port Example configuration of a multiple hunt group FXS Port 1 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 2 SIP UserID and Authenticate ID left blank Hunting Group set to 1 FXS Port 3 SIP UserID and Authenticate ID left blank Hunting Group set to 1 FXS Port 4 SIP UserlD and Authenticate ID entered Hunting group set to Active FXS Port 5 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 FXS Port 6 SIP UserlD and Authenticate ID left blank Hunting Group set to 4 FXS Port 7 SIP U
7. finished Grandstream Networks Inc GXW400x User Manual Page 17 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video 1 601 601 bi Ext 1 Profile1 2 602 602 iis Ext 2 Profile1 3 603 603 kb Ext 3 Profile1 4 604 604 ki Ext 4 Profile1 5 605 605 j Ext 5 Profile1 6 606 606 ki Ext 6 Profile1 7 607 607 k Ext 7 Profile1 8 608 608 ji Ext 8 Profile1 4 Click Update after changing any setting and then Re boot to confirm changes 5 After reboot check the Status Page to confirm the extensions are successfully registered You can now use your standard phones connected to ports FXS1 to FXS8 to make calls IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT Settings If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage It really depends on your network settings so set this parameter to Yes or No whichever works Generally i
8. packet loss concealment AEC with NLP Packetized Voice Protocol Unit supports RTP RTCP and AAL2 protocol G 168 compliant Echo Cancellation Dynamic Jitter Buffer Modem detection amp auto switch to G 711 PSTN failover port on power failure G 711 Annex PLC Annex II VAD CNG format encoder and decoder G 723 1A G 726 ADPCM with 16 24 32 40 bit rates G 729A B E iLBC G 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header Yes NAT Router or Switched Mode T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay Diffserve TOS 802 1 P Q VLAN tagging RTP RTCP flexible DTMF transmission method User interface of In audio RFC2833 and or SIP Info SIP RFC 3261 TFTP HTTP HTTPS pending TLS SIPS Syslog support HTTPS pending Telnet remote management using Web browser Yes Yes Output 12VDC Input 100 240 VAC 50 60 Hz Rack mount Wall mount Desktop REN3 Up to150 ft on 24 AWG line Bellcore Type 1 amp 2 ETSI BT NTT and DTMF based CID Yes EN55022 EN55024 and FCC part15 Class B UL Grandstream Networks Inc GXWA00x User Manual Firmware 1 0 0 67 Page 9 of 35 Last Updated 10 2007 BASIC OPERATION
9. provides a NAT friendly TFTP server on the public Internet for firmware upgrade Please check the Services section of Grandstream s Web site to obtain our public TFTP server s IP address Alternatively user can download a free TFTP or HTTP server to upgrade local firmware Download a free TFTP server windows version from http support solarwinds net updates New customerFree cfm Download a free HTTP server from http httpd apache org or use Microsoft IIS web server Grandstream s latest firmware is available http www grandstream com firmware html Directions to Download Server Unzip the file and put all of them under the root directory of the TFTP server 2 Putthe PC running the TFTP server and the GXW400x device in the same LAN segment 3 Please go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit Grandstream Networks Inc GXW400x User Manual Page 33 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP Config Server Path is the TFTP or HTTP server path for configuration f
10. seconds have elapsed if the user forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct IP to IP calling Sets the prefix added to each dialed number Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Dial key If set to No this key can be included as part of number Dial Plan Rules 1 Accept Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 xx at least 2 digits number xx at least 2 digits number exclude 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing e Example 1 369 11 1617xxxxxxx Allow 311 611 911 and any 10 digit numbers of leading digits 1617 e Example 2 11900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allow any length of number with leading digit 2 and 10 digit numbers of leading digit 1 and leading exchange number
11. there are changes in the firmware Prefix or Postfix MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When Automatic Upgrade is set to Yes Service Provider can use P193 to have the devices periodically check with either Firmware Server or Config Server whenever they are defined This allows the device periodically check if there are any new changes need to be taken Automatic Upgrade 9 No Li Check every day Li Check every week Grandstream Networks Inc GXW400x User Manual Page 34 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VolP service provider FACTORY RESET There are two 2 methods for resetting your unit Reset Button Reset default factory settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection Insert a pin in this hole and press for about 7 seconds 4 Take out the pin All unit settings are restored to factory settings IVR Command Reset default factory settings using the IVR Prompt Table 5 Dial for voic
12. 2 Same as Menu option 02 Enter 9 to go to the next selection in the list e PCMU e PCMA e BC e G 726 e G 723 e G 729 Announces the Mac address of the unit Enter 9 to toggle between enable and disable Announces current Firmware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP and HTTP Firmware version information Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 check when pre suffix changes 3 never upgrade Enter the target IP address to make a direct IP call after dial tone See Make a Direct IP Calf Enter 9 to reboot the device or Enter MAG address to restore factory default setting See Restore Factory Default Setting section Automatically returns to Main Menu Grandstream Networks Inc GXW400x User Manual Page 10 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video Five Success Tips when using the Voice Prompt 1 shifts down to the next menu option 2 returns to the main menu 3 9 functions as the ENTER key in many cases to confirm an option 4 All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For IP address add 0 before the digits if the digits are le
13. ARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4 TABLE 4 HARDWARE SPECIFICATION OF GXW400x Ports 4 or 8 FXS Ports LAN interface 2 x RJ45 10 100Mbps switched or routed PSTN Port PSTN fail over port LED 4 or 8 LEDs GREEN Console Console port for Hyperterminal login Universal Switching Power Adaptor Dimension Weight Temperature Humidity Compliance Input 100 240V AC 50 60Hz 0 5A Max Output 12V DC 1 25A UL certified 225mm L x 135mm W x 35mm H 0 29 Ibs 3 5 oz 32 104 F 0 40 C 10 90 non condensing FCC CE Grandstream Networks Inc GXWA00x User Manual Firmware 1 0 0 67 Page 8 of 35 Last Updated 10 2007 an dstream Innovative IP Voice amp Video TABLE 3 GXW400x SOFTWARE FEATURES Telephone Interfaces Network Interface LED Indicators Voice over Packet Capabilities PSTN Fail over Voice Compression DHCP Server Client Fax over IP QoS IP Transport DTMF Method IP Signaling Provisioning Control Management Dial Plan UPnP Support Power Mounting Short and long haul Caller ID Polarity Reversal Wink EMC Safety GXW400x FXS Analog Gateway Series GXW4004 4 ports 4 SIP accounts amp choice of 2 profiles GXW4008 8 ports 8 SIP accounts amp choice of 2 profiles FXS RJ 11 Two 2 10M 100 Mbps RJ 45 Power and Line LEDs Voice Activity Detection VAD with CNG comfort noise generation and PLC
14. FEATURES rorrrnrenannnnnnrorroneenannnannrervensensnnnnnnnnnrrnnennsnnnannnnrvnnennsnnnnnnnnnnnneensnnnnnnn 9 TABLE 4 HARDWARE SPECIFICATION OF GXWA400X cccccccccecsessssececeescecseseeaeceeeescesceeseaaeeeceeeeecseeaaeeeeeesenene 8 TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS scccccececseesececeeececsesneaeceseeeeesceesesaeaeeeeececseseasseeeeseeeee 10 TABLE 6 CALL FEATURES TABLE STAR CODE mnnvvnnnrrvnnnrrnnnnrnnrnnvnnnrrennrnnnnnnenenrrennrnrnnnnnnenrennrrnesnrnnennnnrrnnen 15 TABLE 7 BASIC SETTINGS PAGE DEFINITIONS ccceseccceeececceseeaeaececeeecseseaaeeaececececeeeaaeaeseseesseeeaaeseeeeseesnes 19 TABLE 8 STATUS PAGE DEFINITIONS c ecscceccceessseneeeceseescsesesaeeaeeeceeeessnesaeaeceeeescsssesaeaeceseesesecesaeeaseeseesens 21 TABLE 9 ADVANCED CONFIGURATION PAGE DEFINITIONS ssessccececeeeceeseeeececeeeeecseeeaaeaecesececseseaaeeeeeeseeenes 22 TABLE 10 FXS PORTS CONFIGURATION DEFINITIONS rerrrrrenannnnnnrevrensanannnannrnvvenssnnnnnnnnnrnnrensensnnnannrnnvensenannnanen 25 TABLE 11 PROFILE PAGE DEFINITIONS ccscccccccccscsesseaeceecescecseseeaeceseeeececeeseaaeseseeseseeeseaaeseeeeseseseasaesseeeasens 26 CONFIGURATION GUI INTERFACE EXAMPLES GXWA00x User Manual http www grandstream com user manuals GUI GUI GXWA400x rar 1 SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE 2 SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE 3 SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE 4 SCREENSHOT OF
15. IFICATION ccccccccccceeeeececcecceceaueeeeseceeeeeauaueseceeseuauauuesseseeeeeeaueaseeeeeueuauauseeeeseeaueasseeeeeesananees 8 BASIC OPERATIONS Lise 10 UNDERSTANDING GXW VOICE PROMPTS uvrvnvvvnvvvrnnnnnnnnenvnrvnvnnnnnnenenvvvrnnnnnenenvvvrnnnnnnenennevvvvunnnnneseevevvunnunnsenn 10 PLACGING A PHONE GA buret 11 PHONE OR EXTENSION NUMBERS ieisccssccsseecececccccccceneecececcceseasenseeeeseseasensesecesessueasedsecseceuseaseneesecesessseneeees 11 DIRECT IP CALLS used dwa dann a cu aso ld ak penk ka ka da Bi avails atan Deni kn kk ke ak af a e do ke kn die as aka lank asa 11 CA HOD 12 GA MATING e kat kd ed de e n a e e e n dan ke e a e e kd ke ba A 12 CALL TRANSFER 020eeelltotoeeeeeeooooooaoeeeeegeoeoooooaseoeeoeooooooeeeseooeoeoouoooaseeseeooooooasenseoeoooouooonaeneooeooooooaoaaaeoeeoeoooon 12 KEENE EN GN 13 LOIN WINCH C 1 0 a 13 PSTN PASS THROUGH LIFE LINE o cccccceececccccece sees ee cecceeeeceaueeuceeesueeaueaseeeeeueuauaueedseseeeuseaueusseeeeeeaueaseseees 14 SENDING AND RECEIVING FAX cccceececcceceeeeeeeeccsececeaeeeeesceeseaueusasseeeseuaeaaeassceeeeueuauausaeeeeueesuaseseeeeseeaeanees 14 GALLFEATURES sog 15 CONFIGURATION GUDE unde Sene 16 CONFIGURING GXW400X VIA VOICE PROMPT ravnnnranvvvvrvnvnnnnanennnvvrrnnnnnnenennerannnnnenennerevvnnnnnnssenvevrannsnnenenenen 16 CONFIGURING GXW400x WITH WEB BROWSER 0Litieeeeeooeooooooeoouoeoooooooooeeaoeeeoeouooueaooeeoeooooooooenseeesoeouoon 17 ACCESS THE WEB CONFIGURATION
16. If configured GXW400x will request firmware file with the prefix This setting is useful for ITSPs End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank Default is blank End user should keep it blank lf set to Yes configuration and upgrade server s information can be obtained using DHCP option 66 from DHCP server located in customer s environment Automatic Choose Yes to enable automatic upgrade and provisioning In Check for new firmware every Upgrade field enter the number of days to enable GXW400x to check the server for firmware upgrade or configuration in the defined period of days When set to No GXW400x will only do upgrade once at boot up Always check for New Firmware Check New Firmware only when F W pre suffix changes Grandstream Networks Inc GXWA00x User Manual Page 22 of 35 Firmware 1 0 0 67 Last Updated 10 2007 Authenticate Conf File Firmware Key SSL Certificate SSL Private Key SSL Private Key Password System Ring Cadence Call Progress Tones Lock Keypad Update Disable Voice Prompt Disable Direct IP IP Calling Lifeline Mode Failover to FXO Gateway FXO Gateway NTP server Syslog Server Andstream Innovative IP Voice amp Video If set to Yes config file is authenticated before acceptance This protects the configuration from an unauthorized change For firmware en
17. Level Select the GXW400x to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events Eo SI Gi OE ON product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level SLIG chip exception WARNING and ERROR levels 10 memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GS LOG device MAG address error code error message Example May 19 02 40 38 192 168 1 14 GS LOG 00 0b 82 00 a1 be 000 Ethernet link is up Download Device This setting allows user to download a text file containing all the P values of each setting as Configuration configured on the unit Grandstream Networks Inc GXW400x User Manual Page 24 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video TABLE 10 FXS PORTS CONFIGURATION DEFINITIONS FXS Port FXS Port Number SIP User ID User account information provided by VolP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can
18. MENU 0oavrerrrrorooooeooereroooooooeoeeserrooooooeoesereoeooooeseoseroreooooooeoeesereoeooooooee 17 END USER GONFIGURATION ai f t ka kra nal tt ti e kn aa l n k a e n a e a aa ka kr l kk kak a a m pe m da 17 IMPORTANT EN CSS 18 NAT SETTINGS ia sos saa sehen dann da nna ke as dad ao kabin dila daj kisa an da Va bwas dit b aksler kadna laden da riea ka sona ka 18 DIE OS 18 PREFERRED VOCODER CODEC ossssscscscsceceeeteceneetsneeccenceceuneesaessseneeceeneessaeseenaeseeaeesenesessaseseseneeesenenaes 18 END USER CONFIGURATION f n en ene 19 ADVANCED USER SETTINGS i uuvnvvrrnnnnnnnnennervnvnnnnanenenvvvrnnnnnnnnnrevrunnnnnesenenrravunnnanesnerevvunnnaneneevevunnnnneneneevvuvunnn 21 SAVING THE CONFIGURATION CHANGES ruvevvvrvvrannnnnennnvnrrnnnnnnnnennnrvvrnnnnnenenrnvrnnnnnnenenvervavunnnenennnvvvvunnnanesevenen 31 REBOOTING FROM REMOTE c0cccccccecsseeeeeecceececeaueeseeceeeeaueeseeeeeeseeeaueaseseeeeueuaueusedseeeeeueeaueeeseeeueeanenseseees 31 CONFIGURATION THROUGH A CENTRAL SERVER icccccccccceseececceccsceeueeececeeueuaeauseuseeueuaeaueasseeseeueuauenseseeeeseeanas 32 SOFTWARE UPGRADE sje 33 FIRMWARE UPGRADE THROUGH TFTP HTTP c0cccccccccceeeeeececcseseeeaeeeseceeeeceauenseceeeeseuaueaeaeeeesesauaneeeeseess 33 CONFIGURATION FILE DOWNLOAD rvvrravnnnnnnennnrvvrnnnnnnennnvnrrnvnnnnenennnrnnunnnnnennervvvunnnnneseneervannnnnenesnervvvunnenesenvenrn 34 FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX 0ccccccccccseesseceeeese
19. Ports webpage 2 Select Active under the Hunting Group drop box for FXS port 1 3 For the remaining ports say 2 3 and 4 select 1 for Hunting Group Ports 2 3 and 4 are now active members of the hunting group associated with port 1 This configuration will route all calls directed to FXS port 1 to ports 2 3 and or 4 in round robin fashion respectively if port 1 is busy or times out You can configure the ring timeout on the Profile page Note A single call directed to the SIP account will NOT result in all ports ringing at the same time They will ring in the hunting group only This feature is applicable to incoming calls only Grandstream Networks Inc GXW400x User Manual Page 13 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video PSTN PASS THROUGH LIFE LINE The RJ 11 line jack on the GXW400x side functions as a pass through jack when the GXW400x is out of power The pass through life line enables the user to use the analog phone for PSTN calls directly without using an access code SENDING AND RECEIVING FAX GXW400x supports fax in two modes 1 T 38 Fax over IP and 2 Fax Pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used If you have problems with s
20. S UNDERSTANDING GXW Voice PROMPTS GXW400x has a stored voice prompt menu for quick browsing and simple configuration To enter the voice prompt menu press on the standard analog phone connected to any FXS port andstream Innovative IP Voice 8 Video TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS Menu Voice Prompt Main Menu Enter a Menu Option 01 02 03 04 05 07 10 12 13 14 15 16 17 47 99 DHCP Mode PPPoE Mode or Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address WAN Port Web Access Firmware Server IP Address Configuration Server IP Address Upgrade Protocol Firmware Version Firmware Upgrade Direct IP Calling RESET Invalid Entry User s Options Enter for the next menu option Enter to return to the main menu Enter 01 05 07 10 17 47 86 or 99 Menu option Enter 9 to toggle the selection If user selects Static IP Mode user need configure all the IP address information through menu 02 to 05 If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the device The current WAN IP address is announced Enter 12 digit new IP address if in Static IP Mode Same as Menu option 02 Same as Menu option 0
21. al PBX you are using with GXW400x uses this method for signaling call termination Default is No Default is 200 In 100 1 0000 milliseconds range Time period when the cradle is pressed Hook Flash to simulate FLASH To prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value On hook timing is the minimum time for an on hook event to be validated Handset volume adjustment RX is for receiving volume direction FXS gt to analog phone TX is for transmission volume Analog phone gt to FXS Default values are 0dB for both parameters Loudest volume 6dB Lowest volume 6dB Configure ring cadences according to preference Grandstream Networks Inc GXWA00x User Manual Firmware 1 0 0 67 Page 30 of 35 Last Updated 10 2007 ream Innovative IP Voice amp Video SAVING THE CONFIGURATION CHANGES Once a change is made press the Update button in the Configuration Menu The following screen will confirm that the changes have been saved To activate changes reboot or power cycle the GXW400x after changes are made FIGURE 4 SCREEN SHOT OF SAVE CONFIGURATION PAGE Your configuration changes have been saved They will take effect on next reboot REBOOTING FROM REMOTE The administrator can remotely reboot the unit by pressing the Reboot button at the bottom of the configuration menu The user can re login to the unit after waiting for about 30 seconds FIGURE 5
22. are 1 0 0 67 Page 20 of 35 Last Updated 10 2007 andstream Innovative IP Voice 8 Video TABLE 8 STATUS PAGE DEFINITIONS MAC Address WAN IP Address Product Model Software Version System Up Time PPPoE Link Up NAT Port Status The device ID in HEX format This is needed for ISP troubleshooting Note there are separate MAC addresses for the WAN side and the LAN side The LAN MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the bottom panel of the device Shows WAN IP address of GXW400x Contains the product model info Program This is the main software release Boot and Loader are not changed often Shows system up time since the last reboot Shows whether the PPPoE connection is running if connected to DSL modem Shows type of NAT the GXW400x is connected to via its WAN port It is based on STUN protocol Displays relevant information regarding the individual FXS ports Example Port Hook Registration DND Forward Busy Delayed Forward Forward FXS1 On Hook Registered No 613 FXS2 Off Hook Registered No 614 FXS3 On Hook Not No Registered FXS4 On Hook Registered Yes 615 FXS port 4 user has set Do Not Disturb FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy FXS port 3 user is not regi
23. between 2 and 9 If leading digit is 2 replace leading digit 2 with 011 before dialing 3 Default Outgoing x Example of a simple dial plan used in a Home Office in the US 41900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 moon Explanation of example rule reading from left to right e 41900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically lf this parameter is set to Yes the From header along with Privacy and P_ Asserted Identity headers in outgoing INVITE message will be set to anonymous blocking Caller ID Default is No If set to Yes incoming calls with anonymous Caller ID will be rejected with 486 Busy message Grandstream Networks Inc GXWA00x User Manual Page 28 of 35 Firmware 1 0 0 67 Last Updated 10 2007 Special Feature Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Preferred V
24. cryption It should be 32 digit in Hexadecimal Representation End user should keep it blank The GXW400x series supports SIP over TLS It has built in private key and SSL certificate The user specified SSL certificate used for SIP over TLS is in X 509 format You may also customize the SSL Private Key The user specified SSL private key used for SIP over TLS is in X 509 format Enter SSL Private Key password here Configuration option for all FXS ports ring cadence for all incoming calls Syntax c on1 off1 on2 off2 on3 off3 Default is set to c 2000 4000 US standards Using these settings user can configure tone frequencies according to user preference By default the tones are set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable high pitch sounds ONis the period of ringing ON time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Dial tone e Ringback tone e Busy Re order tone e Confirmation tone Please refer the document below to determine your local call progress tones http www itu int ITU T inr forms files tones 0203 pdf If set to Yes the configuration update via keypad is disabled Disables the voice prompt configuration Default is No If set to Yes accessing integrated voice menu
25. d 79 Disable Do Not Disturb DND When disabled incoming calls will be accepted 87 Blind Transfer 90 Busy Call Forward Dial 90 and then the forwarding number followed by Wait for dial tone then hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 and then the forwarding number followed by Wait for dial tone then hang up 93 Cancel Delayed Call Forward Dial 93 for a dial tone then hang up Flash Hook If user hears call waiting beep flash hook will switch to the new incoming call Also used to switch to a new channel for a new call Pressing pound sign will serve as Re Dial key Grandstream Networks Inc GXW400x User Manual Page 15 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CONFIGURATION GUIDE CONFIGURING GXW400x VIA VOICE PROMPT DHCP MoDE Select voice menu option 01 to enable GXW400x to use DHCP STATIC IP MODE Select voice menu option 01 to enable GXW400x to use STATIC IP mode then use option 02 03 04 05 to set up IP address Subnet Mask Gateway and DNS server respectively FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server CONFIGURATION SERVER IP ADDRESS Select voice menu option 14 to configure the IP address of the configuration server UPGRADE PROTOCOL Select voice menu option 15 to choose fir
26. dial 2 Dial 47 to access the direct IP call menu 3 Enter the IP address using format ex 192 168 0 160 after the dial tone Using Star Code 1 Pick up the analog phone then dial 47 2 Enter the target IP address using same format as above Note NO dial tone will be played between step 1 and 2 Destination ports can be specified by using encoding for followed by the port number Grandstream Networks Inc GXW400x User Manual Page 11 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video Examples a Ifthe target IP address is 192 168 0 160 the dialing convention is 47 or Voice Prompt with option 47 then 192 168 0 160 followed by pressing the key if it is configured as a send key or wait 4 seconds In this case the default destination port 5060 is used if no port is specified b If the target IP address port is 192 168 1 20 5062 then the dialing convention would be 47 or Voice Prompt with option 47 then 192 168 0 160 5062 followed by pressing the key ifitis configured as a send key or wait for 4 seconds NOTE When completing direct IP call the Use Random Port should set to NO You can not make direct IP calls between FXS1 to FXS2 since they are using same IP CALL HOLD Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to r
27. e prompt Enter 99 and wait for reset voice prompt Enter the encoded MAC address Look below on how to encode MAC address Wait 15 seconds and device will automatically reboot and restore factory settings B OND Encoding the MAC Address 1 Locate the MAC address of the device Itis the 12 digit HEX number on the bottom of the unit 2 Key in the MAC address Use the following mapping 0 9 0 9 A 22 press the 2 key twice A will show on the LCD a b c C 2222 d e f For example if the MAC address is 000b8200e395 it should be keyed in as 0002228200333395 NOTE 1 Factory Reset will be disabled if the Lock keypad update is set to Yes 2 Please be aware by default the GXW400x WAN side HTTP access is disabled After a factory reset the device s web configuration page can be accessed only from its LAN port Grandstream Networks Inc GXW400x User Manual Page 35 of 35 Firmware 1 0 0 67 Last Updated 10 2007
28. eaeeeeeseceeeeeseaueueeeeeesaeaneeeeeeess 34 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD mrnnnenvnvnrvnvnnnnnnennnvevrnnnnnnenenvervsvnnnenenvervnvunnnnne 34 RESTORE FACTORY DEFAULT SETTING uvrrvvvnnnnnnnnnnvvvrnnnnnnnnennnrvvrnnnnnnenerevrnnnnnnerennervnvunnnenesenvevrnnunnnenennerennnnn 35 Grandstream Networks Inc GXW400x User Manual Page 2 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video TABLE OF FIGURES GXWA00x User Manual FIGURE 1 DIAGRAM OF GXW400X BACK PANEL rrrnrenannnnnnrnrvensenannnannrerrensensnnnnnnrnnrvnnennsnnnannnnnvnnennsnnnnnnnnnsnnsnnsnnn 5 FIGURE 2 DIAGRAM OF GXW400X DISPLAY PANEL munnnnnnrorvonnononnnannrnrvensensnnnannrenvennennsnnnannnnnvnnennsnnnnnnnevvnnennsnnn 6 FIGURE 3 SCREENSHOT OF ADVANCED USER CONFIGURATION sessscccecececseeeeeceeeeseeesnsaeeesceceeeeeenessaeeeeess 21 FIGURE 4 SCREEN SHOT OF SAVE CONFIGURATION PAGE cccceceesseseceeececeesesseaececececeessesesaececeeseeeseasaeeesess 31 FIGURE 5 SCREEN SHOT OF REBOOTING PAGE orrrnnnnnnnnnnnrrvnennannnnnnnnrrnnennsnnnnnarnnrnnnenssnnnnnannnnnnenssnnnnnannrnnnsnnsnnn 31 TABLE OF TABLES GXWA00x User Manual TABLE 1 DEFINITIONS OF THE GXW CONNECTORS ranorovvernorannnannrrrrennanannnnnnrrnnennsensnnnannrnnvensensnnnannrnnvensensnn aner 5 TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL anaronvennennnnnnnnrnnvennanannnnnnrvnnennsnnnnnnnnnrnnnensensnnnnnnrnnnensennnnnnnen 6 TABLE 3 GXW400X SOFTWARE
29. elease the previously held Caller and resume conversation If no flash button is available use hook flash toggle on off hook quickly You may drop a call using hook flash CALL WAITING Call waiting tone 3 short beeps indicates an incoming call if the call waiting feature is enabled Toggle between incoming call and current call by pressing the flash button First call is placed on hold Press the flash button to toggle between two active calls CALL TRANSFER Blind Transfer Assume that call Caller A and B are in conversation A wants to Blind Transfer B to C 3 Caller A presses FLASH on the analog phone to hear the dial tone 4 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 5 Caller A will hear the confirm tone Then A can hang up NOTE Enable Call Feature must be set to Yes in web configuration page Caller A can place a call on hold and wait for one of three situations 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the t
30. ending or receiving Fax toggle the Fax Tone Detection Mode setting Grandstream Networks Inc GXW400x User Manual Page 14 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CALL FEATURES The GXW400x supports the traditional telephony features available in a PBX as well as additional advanced telephony features TABLE 6 CALL FEATURES TABLE STAR CODE Key Call Features 30 Block CalleriD for all config change 31 Send CalleriD for all config change 67 Block CallerID per call 82 Send CalleriD per call 47 Direct IP Calling Dial 47 IP address No dial tone will be played in the middle Detail see Direct IP Calling section on page 12 50 Disable Call Waiting for all config change 51 Enable Call Waiting for all config change 69 Call Return Service Dial 69 and the phone will dial the last incoming phone number received 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward Dial 72 and then the forwarding number followed by Wait for dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward Dial 73 and wait for dial tone then hang up 74 Enable Paging Call Dial 74 and then the destination phone number you want to activate in Paging mode 78 Enable Do Not Disturb DND When enabled all incoming calls will be rejecte
31. f you have multiple IP devices under the same network it should be set to Yes If using a Public IP address set this parameter to No 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network DTMF Methods DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e DTMF via SIP INFO Enable one or more DTMF methods based on your PBX system Preferred VOCODER Codec The GXW400x supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e PCMUI A or G711pu a e G729 A B E e G723 e G726 16 24 32 40 e iLBC Grandstream Networks Inc GXW400x User Manual Page 18 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video END USER CONFIGURATION The GXW FXS Series uses an imbedded web browser to simply the configuration process There are six 6 screenshots that the end user should become familiar with during the configuration process Download these pages now hitp www grandstream com user manuals GUI GUI GXW400x rar and review the term definitions found in Tables 7 11 TABLE 7 BASIC SETTINGS PAGE DEFINITIONS End User Password Web Port Telnet Server IP Address DHCP hostname DHCP domain DHCP vendor class ID PPPoE account ID PPPoE password PPPoE Service Name Time Zone Self Defined Time Zone Password to access the Web Conf
32. g used as a router 4 Insert the power adapter into the GXW400X and connect it to a wall outlet Follow instructions from topic Configuring GXW 400X with Web Browser for initial configuration The GUI pages will guide you through the remaining steps to set up your gateway Examples of the GUI Interfaces can be downloaded from http www grandstream com user manuals GUI GUI GXW40O0x rar FIGURE 1 DIAGRAM OF GXW400x BAcK PANEL GXW 400x CONSOLE GHD F5 x52 FXSJ Fx54 F 56 FNS FxSB CE 6600 2008 Power Console as FXS LAN WAN Supply Connection Ports RJ 45 Ethernet PC Ports connection TABLE 1 DEFINITIONS OF THE GXW CONNECTORS LAN or PC Connect the LAN port with an Ethernet cable to your PC WAN or LAN Connect to the internal LAN network or router RESET Factory Reset button Press for 7 seconds to reset factory default settings DC 12V Power adapter connection CONSOLE Console connection for a PC PSTN Failover When the unit loses power FXS port 1 will be able to make receive calls from the port PSTN line connected to this port FXS1 FXS8 FXS port to be connected to analog phones fax machines Grandstream Networks Inc GXWA00x User Manual Page 5 of 35 Firmware 1 0 0 67 Last Updated 10 2007 fream Innovative IP Voice amp Video Once the GXW is turned on and configured the front display panel indicates the status of the unit FIGURE 2 DIAGRAM OF GXW400x DISPLAY PANEL GXWA400x Dis
33. ied time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time It is positive if the local time zone is west of the Prime Meridian and negative if it is east Prime Meridian nternational or Greenwich Meridian M3 2 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday etc The 3rd number indicates Weekday 0 1 2 6 for Sun Mon Tue Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Grandstream Networks Inc GXWA00x User Manual Firmware 1 0 0 67 Page 19 of 35 Last Updated 10 2007 Language Device Mode NAT maximum ports NAT TCP timeout NAT UDP timeout Uplink Bandwidth Downlink Bandwidth Enable UPnP support Reply to ICMP on WAN port WAN side HTTP Telnet Access Cloned WAN MAC Addr Enable LAN DHCP LAN Subnet Mask LAN DHCP Base IP LAN DHCP Start IP LAN DHCP End IP DHCP IP Lease Time DMZ IP Port Forwarding andstream Innovative IP Voice amp Video Default is English Languages supported with voice prompt This parameter controls whether the device is working in NAT router mode or Bridge mode Save the setting and reboot prior to configuri
34. iguration Menu This field is case sensitive with a maximum length of 25 characters By default HTTP uses port 80 This field is for customizable web port Default is Yes There are two modes to operate the GXW400x DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The GXW400x acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The GXW400x will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default This option specifies the name of the client This field is optional but may be required by some Internet Service Providers Default is blank This option specifies the domain name that client should use when resolving hostnames via the Domain Name System Default is blank Used by clients and servers to exchange vendor specific information Default is HT500 PPPoE username Necessary if ISP requires you to use a PPPoE Point to Point Protocol over Ethernet connection PPPoE account password This field is optional If your ISP uses a service name for the PPPoE connection enter the service name here Default is blank Controls how the date time is displayed according to the specif
35. ile It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding firmware release configuration template When Grandstream Device boots up or reboots it will issue request for configuration file named CIQXXXXXXXXXXXX Where 590000000000 is the LAN side MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix This makes it the possible to store ALL of the firmware with different version in one single directory Similarly Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix Thus multiple configuration files for the same device can be stored in one directory In addition when the field Check New Firmware only when F W pre suffix changes is set to Yes the device will only issue firmware upgrade request if
36. lable The GXW400x features 4 or 8 port FXS interface for analog telephones dual 10M 100Mbps network ports with integrated router PSTN life line in case of power failure and an RS232 serial port for administration In addition it supports the option of 2 SIP Server profiles caller ID for various countries regions T 38 fax flexible dialing plans security protection SIPS TLS comprehensive voice codec including G 711 a u law G 723 1 G 726 16 24 32 48 bit rates G 729A B E and iLBC Safety Compliances The GXW400x is compliant with various safety standards including FCC CE lis power adaptor is compliant with UL standard Warning use only the power adapter included in the GXW400x package Using an alternative power adapter may permanently damage the unit Warranty Grandstream has a reseller agreement with our reseller customer End users should contact the company from whom you purchased the product for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number Grandstream reserves the right to remedy warranty policy without prior notification Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty e This document is contains links to Grands
37. mware and configuration upgrade protocol User can choose between TFTP and HTTP FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among the following three options 1 always check 2 check when pre suffix changes and 3 never upgrade WAN Port WEB ACCESS Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages Grandstream Networks Inc GXW400x User Manual Page 16 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CONFIGURING GXW400x WITH WEB BROWSER GXW400x has an embedded Web server that will respond to HTTP GET POST requests It also has embedded HTML pages that allow users to configure the GXW400x through a Web browser such as Microsoft s IE and AOL s Netscape ACCESS THE WEB CONFIGURATION MENU The GXW400x HTML configuration menu can be accessed via LAN or WAN port From the LAN port 1 Directly connect a computer to the LAN port Open a command window on the computer Type in ipconfig release the IP address etc becomes 0 Type in ipconfig renew the computer gets an IP address in 192 168 2 x segment by default Open a web browser type in the default gateway IP address htip 192 168 2 1 You will see the login page of the device Or Go From the WAN port The WAN port HTML configuration option is disabled by default from factory To access the HTML configuration menu from the WAN port 1 E
38. nable the WAN Port Web Access option via IVR option 12 2 Find the WAN IP address of the GXW400x using voice prompt menu option 02 3 Access the GXW400x Web Configuration page via WAN port using the following URL http GXW400x_ IP Address the GXW400x IP Address is the WAN IP address for the GXW400x NOTE If using a web browser to enter the configuration page strip the leading O s because the browser will parse in octet i e if the IP address is 192 168 001 014 please type in 192 168 1 14 END USER CONFIGURATION Once the HTTP request is entered and sent from a Web browser the user will see a log in screen There are two default passwords for the login page User Level Password Web pages allowed End User Level 123 Only Status and Basic Settings Administrator Level admin Browse all pages Only an administrator can access the ADVANCED SETTINGS configuration page 1 There are six different tabs Status Basic Settings Advanced Settings Profile 1 Profile 2 and FXS Ports on the top of the screen after login To open each page click on the tab 2 Click on Profile 1 to enter your SIP Server SIP Proxy Registrar information Enter the IP Address or FQDN of the Server under SIP Server and or Outbound Proxy 3 Click on FXS ports to enter the extensions or account information You will need to fill in the following information for each extension Once the extensions are configured you are
39. ndstream Innovative IP Voice amp Video Grandstream Networks Inc Analog IP Gateway GXW400x 4 or 8 FXS Ports GXW400x User Manual www grandstream com Firmware Version 1 0 0 67 support grandstream com andstream Innovative IP Voice 8 Video TABLE OF CONTENTS GXW400x User Manual WELGOME it wit sw ki a tt dene n kk a a at a e n n a ka a a e kk ae e 4 GATEWAY GXWA400X OVERVIEW 0uetorrrrorooooeooeroooooooooeoeeseoeooooooeseseeeoeooooeoeeoeseeeosooooeoeeseeeoeooooeseesereoeoooooeooen 4 SAFETY GOOG NAS 4 WARRANTY EE EEE NN SEN NR SE NE SE SE 4 CONFIGURE YOUR GXWAOOX Linns en a in kl oak pt A ba an 5 EQUIPMENT PACKAGING a ll titeeeeeeeoooooeaoeeeeeoeoooouoaeeseeeeoeoououoeeeaeeeooooouoeoeseooeooouoooeeeooeoeooooooaoaeseoeseoouoooaeaneeoeon 5 CONNECT THE GXWAOOK aa002etlttoeeeeeeeooooooaoaeeaeeeeoooouoaeeseooeoeoooooeseaoeoeoooouoeoaesesoooooeoeesooeseooooooaeenoeoeoooonnonen 5 APPLICATION DESCRIPTION kaiser ee kt e ude Oa 7 EXAMPLES OF GXW400X CONFIGURATIONS ae tltteeeeeeoooooooaoaeeeaeeooooouoeoaseoooooouoooeaeoeeoeooooooaoaaseoeoeoouooonsaneeoeon 7 APPLICATION ONE GXW 400X FXS GATEWAY CONFIGURATION atrerrrooreorenoooonanoooosonoononeusensononenosonononn 7 APPLICATION TWO GXW400x 8 GXW410X SCENARIO TOLL FREE CALLING BETWEEN LOCATIONS 7 GXNI00X FEATURES see 8 SOFTWARE FEATURES OVERVIEW errvrnnrnnnevenvvrrnnnnnnenennnrvvrnnnnnnenenvvrannnnnenenvnrrnvunnsnnenenvnvrannnnnenennervnunnnenesnerenr 8 HARDWARE SPEC
40. ng the GXW Maximum NAT ports typically one connection per port NAT TCP timeout in seconds NAT UDP timeout in seconds ISP specified WAN uplink bandwidth ISP specified WAN downlink bandwidth lf set to Yes the GXW400x would act as an UPnP gateway for your UPnP enable applications UPnP Universal Plug n Play If set to Yes the GXW400x will respond to the PING command from other computers but it also is vulnerable to the DOS attack Default is No If set to Yes user can access the configuration page through the WAN port instead of through the PC port Warning this configuration is less secure than default option Default is No This allows you to change set the MAC address on the WAN interface Default is Yes Sets the LAN subnet mask Default value is 255 255 255 0 Base IP for the LAN port which functions as a Gateway for the subnet Default value is 192 168 2 1 Default is 100 Default is 199 Value is set in units of hours Default value is 120 hrs 5 Days The time IP address is assigned to the LAN clients Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW400x or defined in port forwarding Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port In addition to the Basic Settings configuration page the end user also has access to the Device Status page Grandstream Networks Inc GXWA00x User Manual Firmw
41. ocoder G723 Rate iLBC Frame Size iLBC Payload type G726 16 Payload type G726 24 Payload type G726 32 Payload type G726 40 Payload type G729E payload type andstream Innovative IP Voice amp Video Default is Standard Choose the selection to meet some special requirements from Softswitch vendors Example of vendors CBCOM RNK Grandstream implemented SIP Session Timer The session timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE When the session interval expires if there is no refresh via a UPDATE or re INVITE message the session will be terminated Session Expiration is the time in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds The minimum session expiration in seconds The default value is 90 seconds If selecting Yes the phone will use session timer when it makes outbound calls if remote party supporis session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If selecting Yes the phone will use session timer even if the remote party does not support this feature Selecting No will allow the phone to enable session timer only when the remote party support this feature To turn off Session Timer select No for Caller Request Timer Callee
42. ode Jitter Buffer Type Jitter Buffer Length SRTP Mode SLIC Setting Caller ID Scheme Polarity Reversal Loop Current Disconnect Loop Current Disconnect duration Hook Flash timing On Hook Timing Gain Ring Tones andstream Innovative IP Voice amp Video Default is No VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of silent packets over the network Default is No When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device T 38 Auto Detect FolP by default or Pass Through must use codec PCMU PCMA Default is Callee This decides whether Caller or Callee sends out the re INVITE for T 38 or Fax Pass Through Select either Fixed or Adaptive based on network conditions Select Low Medium or High based on network conditions Default is Disabled Other options are Enabled but not forced and Enabled and forced It uses SDP Security Description to exchange key Please refer SDES http tools ietf org id draft ietf mmusic sdescriptions 12 txt SRTP http www apps ietf org ric ric3711 html Depends on standard phone type and location e Bellcore Telcordia e ETSI DTMF e ETSI FSK e SIN 227 BT NTT Japan Default is No If set to Yes polarity will be reversed upon call establishment and termination Set to Yes if the tradition
43. on CONFIGURATION GUIDE for instructions If TFTP server is in FQDN format it must be set via web configuration interface Grandstream recommends end user use the Grandstream TFTP server Its address can be found at http www grandstream com firmware html Currently the TFTP server your GXW400x can be upgraded from has an IP address 168 75 215 189 For large companies we recommend to maintain their own TFTP HTTP server for upgrade and provisioning procedures Once a Firmware Server Path is set user needs to update the settings and reboot the device If the configured firmware server is found and a new code image is available the GXW400x will attempt to retrieve the new image files by downloading them into the GXW400x s SRAM During this stage the GXW400x s LEDs will blink until the checking downloading process is completed Upon verification of checksum the new code image will then be saved into the Flash If TFTP HTTP fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the HT ATA will stop the TFTP HTTP process and simply boot using the existing code image in the flash Firmware upgrade may take as long as 1 to 20 minutes over Internet or just 20 seconds if it is performed on a LAN It is recommended to conduct firmware upgrade in a controlled LAN environment if possible For users who do not have a local firmware upgrade server Grandstream
44. out Hunting Group Ring Timeout Delayed Call Forward Wait Timeout No Key Entry Timeout andstream Innovative IP Voice amp Video T1 is an estimate of the round trip time between the client and server transactions If the network latency is high select larger value for more reliable usage Maximum retransmission interval for non INVITE requests and INVITE responses Sets the payload type for DTMF using RFC2833 Send DTMF as inband in audio Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is NO If set to yes flash will be sent as DTMF event Default is Yes If Yes call features using star codes will be supported locally Allows the user to configure a User ID or extension number to be automatically dialed upon off hook Only the user part of a SIP address needs to be entered here The phone will automatically append the and the host portion of the corresponding SIP address SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank Custom Ring Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incoming call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Default is No Default is No This i
45. play LEDs FXS port status TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power Remains ON when Power is connected and turned ON Ready LED Remains ON after boot up Console Turns ON when Console port is being used LAN LED Indicates LAN or WAN port activity WAN LED Indicates PC or LAN port activity LEDs 1 8 Indicate status of the respective FXS Ports on the back panel Busy ON Solid Green Available OFF Slow blinking FXS LEDs indicates Voice Mail for that port NOTE All LEDs display green when ON Slow blinking of READY WAN and LAN LED together indicates a firmware upgrade or provisioning state LEDs POWER READY and WAN are ON when device is up and running and successfully registered to the SIP Server Slow blinking of READY LED indicates that device has not registered with any SIP Service provider Grandstream Networks Inc GXW400x User Manual Page 6 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video APPLICATION DESCRIPTION There are two scenarios where the GXW400x series can be effectively used to enable any business to leverage the benefits of VolP and the Internet EXAMPLES OF GXW400x CONFIGURATIONS Application One GXW 400x FXS Gateway Configuration Anywhere in the world Analog k t Phones a 4or8 Ports GXW FXS Series FXS Gateway acts as a virtual office connecting analog phones directly to the gateway Application T
46. ransfer has failed 3 Continuous busy tone The phone has timed out Note continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release Attended Transfer Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone for dial tone 2 Caller A then dials Caller C s number followed by or wait for 4 seconds 3 If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B Grandstream Networks Inc GXW400x User Manual Page 12 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video NOTE When Attended Transfer fails and A hangs up the GXW400x will ring back user A to remind A that B is still on the call A can pick up the phone to resume conversation with B 3 WAY CONFERENCING The GXW400x supports Bellcore style 3 way Conference Instructions for 3 way conference Assuming that call party A and B are in conversation A GXW400x wants to bring C in a conference 1 A presses FLASH on the analog phone or Hook Flash for old model phones to get a dial tone A dials C s number then or wait for 4 second
47. rver is also specified then the GXW400x performs according to the STUN client specification Under this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the GXW400x will use its mapped public IP address and port in all of its SIP and SDP messages lf the NAT Traversal field is set to Yes with no specified STUN server the GXW400x will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open Default is No If set to Yes the client will use DNS SRV to look up server If the GXW400x has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request This parameter controls whether the GXW400x needs to send REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information is cleared on reboot Default is No If set to Yes user can place outgoing calls even when not registered if allowed by ITSP but is unable to receive incoming calls Allows the user to specify the time frequency in minutes for the GXW400x to refresh its registration with the specified registrar The default interval is 60 min
48. s If C answers the call then A presses FLASH to bring B C in the conference If C does not answer the call A can press FLASH back to talk to B If A presses FLASH during conference C will be dropped out ARON HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make receive calls Using this feature all ports active in same hunt group will have the same phone number and incoming calls will be distributed in a round robin manner among the ports active in that hunt group The number of hunting groups is limited by the number of ports each GXW model has i e each port can be its own hunt group The most practical and efficient way to use hunt groups is to assign 2 or 3 ports to separate hunt groups One additional and popular way to use the Hunting Group feature is called multiplexed analog lines In this configuration a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 4008 ports configured as a hunt group The GXW can be registered to a SIP server provider using only one phone number If the SIP service provider allows multiple calls to the same number the GXW will allow 8 concurrent calls to the same SIP number All office members can be reached remotely using the same phone number in round robin fashion Example Configuration of a typical Hunting Group 1 Configure the SIP account from your VolP Service Provider on FXS port 1 under FXS
49. s to disable the stutter Call Waiting Tone when a Call Waiting call arrives The CWCID will still be displayed Visual message indicator is a special on hook caller ID type message that enables and disables the message waiting light on certain phones GXW400x has this feature enabled by default However certain phones rare that do not support it may mistakenly treat this CID signal as an incoming call A configuration option is needed to turn on MWI in this case Incoming call will stop ringing when not picked up given a specific period of time Default is 20 seconds If call is not answered within this designated time period the call will be forwarded to the next member of a Hunt Group Default is 20 seconds Default is 4 seconds Call will be completed within this time interval if no additional key entry occurs Grandstream Networks Inc GXW400x User Manual Page 27 of 35 Firmware 1 0 0 67 Last Updated 10 2007 Early Dial Dial Plan Prefix Use as Dial Key Dial Plan Subscribe for MWI Send Anonymous Anonymous Call Rejection andstream Innovative IP Voice amp Video Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5
50. serID and Authenticate ID entered Hunting group set to Active FXS Port 8 SIP UserID and Authenticate ID left blank Hunting Group set to 7 Hunt Group 1 contains ports 1 2 3 Hunt Group 4 contains ports 4 5 6 Hunt Group 7 contains ports 7 8 Grandstream Networks Inc GXW400x User Manual Page 25 of 35 Firmware 1 0 0 67 Last Updated 10 2007 an stream Innovative IP Voice amp Video TABLE 11 PROFILE PAGE DEFINITIONS Profile Active SIP Server Outbound Proxy SIP transport NAT Traversal Use DNS SRV User ID is Phone Number SIP Registration Unregister on Reboot Outgoing Call w o Registration Register Expiration Local SIP port Local RTP Port Use random port Refer to Use Target Contact Validate incoming message When set to Yes the SIP Profile is activated SIP Server s IP address or Domain name provided by VolP service provider IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by GXW400x for firewall or NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem User can select UDP or TCP or TLS Please make sure you re SIP Server or network environment supports SIP over the selected transport method Default is UDP This parameter defines whether the GXW400x NAT traversal mechanism is activated or not If activated by choosing Yes and a STUN se
51. ss than 3 i e 192 168 0 26 should be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1 Dial the number directly and wait for 4 seconds Default No Key Entry Timeout or 2 Dial the number directly and press Use as dial key must be configured in web configuration Examples 1 Dial an extension directly on the same proxy e g 1008 and then press the or wait for 4 seconds 2 Dial an outside number e g 626 666 7890 first enter the prefix number usually 1 or international code followed by the phone number Press or wait for 4 seconds Check with your VolP service provider for further details on prefix numbers DIRECT IP CALLS Direct IP calling allows two parties that is a FXS Port with an analog phone and another VolP Device to talk to each other in an ad hoc fashion without a SIP proxy Elements necessary to completing a Direct IP Call 1 Both GXW400x and other VolP Device have public IP addresses or 2 Both GXW400x and other VoIP Device are on the same LAN using private IP addresses or 3 Both GXW400x and other VolP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ GXW400x supports two ways to make Direct IP Calling Using IVR 1 Pick up the analog phone then access the voice menu prompt by
52. stered with his SIP Server ADVANCED USER SETTINGS Log in to the Advanced User Configuration Page the same way as for the basic configuration page Log in using the following default password admin FIGURE 3 SCREENSHOT OF DVANCED USER CONFIGURATION LOGIN SCREEN Password Login Advanced User configuration includes the end user configuration and advanced configurations including SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Grandstream Networks Inc GXWA00x User Manual Page 21 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video Table 9 Advanced Configuration Page Definitions Admin Password Layer 3 QoS Layer 2 QoS STUN Server Keep alive interval Firmware Upgrade amp Provisioning Via TFTP Server Via HTTP Server Firmware Server Path Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 66 to override server Administrator password Only the administrator can configure the Advanced Settings page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Value used for layer 2 VLAN tag
53. tream GUI Interfaces Please download these examples http www grandstream com user manuals GUI GUI GXW40Ox rar for your reference e This document is subject to change without notice The latest electronic version of this user manual is located http www grandstream com user manual GXW400x User Manual pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXW400x User Manual Page 4 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice 8 Video CONFIGURE YOUR GXW400X Connecting your GXW400x is easy Before you begin please verify the contents of the GXW400x package EQUIPMENT PACKAGING Unpack and check all accessories Equipment includes e one 12V universal power adapter e one Ethernet cable e one device unit CONNECT THE GXW400x Managing the GXW and connecting the unit to the VoIP network is very simple Follow these four 4 steps to connect your GXW to the Internet and access the unit s configuration pages 1 Connect standard touch tone analog phones to the FXS1 FXS8 ports 2 Insert the Ethernet cable into the WAN port of GXW400X and connect the other end of the Ethernet cable to an uplink port a router or a modem etc 3 Connect a PC to the LAN port of GXW400X for initial configuration or if it is bein
54. utes or 1 hour The maximum interval is 65535 minutes about 45 days Defines the local SIP port the GXW400x will listen and transmit The default value for Profile 1 is 5060 and 6060 for Profile 2 Defines the local RTP RTCP port pair the GXW400x will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port value for RTP and the port value 1 for its RTCP channel 1 will use port value 2 for RTP port value 3 for its RTCP and so on The default value for Profile 1 is 5004 and 6004 for Profile 2 Default is No If set to Yes the device will pick randomly generated SIP and RTP ports This is usually necessary when multiple HandyTone ATAs are behind the same NAT Default is NO If set to YES then for Attended Transfer the Refer To header uses the transferred target s Contact header information Default is No If set to yes all incoming SIP messages will be strictly validated according to RFC rules If message does not pass validation process call will be rejected Grandstream Networks Inc GXW400x User Manual Page 26 of 35 Firmware 1 0 0 67 Last Updated 10 2007 SIP T1 Timeout SIP T2 Interval DTMF Payload Type DTMF in audio DTMF via RFC2833 DTMF via SIP INFO Send Hook Flash Event Enable Call Features Off Hook Auto Dial Proxy Require Use NAT IP Distinctive Ringtone Disable Call Waiting Disable Call Waiting Tone Disable Visual MWI Ring Time
55. will be impossible Disables the Direct IP Call function Default is No If set to Yes to make direct IP call will be impossible Life line feature ensures user can place receive a PSTN call in an emergency situation 1 If set to Auto in case of power loss or loss of SIP registration the PSTN line will be seamlessly connected to analog phone connected to FXS port 2 If set to Always Connected the PSTN line will be always connected to the phone connected to FXS port VoIP calls will not be allowed in this configuration 3 If set to Always Disconnected user can only place VoIP calls regardless of any power loss and or SIP registration problems User will be unable to place receive any PSTN calls This feature allows users to place an outgoing PSTN call in case there is a loss of registration SIP server unreachable of all FXS profiles If set to YES when GW recognizes a loss of registration all outgoing calls will be routed over the to preconfigured FXO gateway IP Address or URI of the FXO GW URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider Grandstream Networks Inc GXW400x User Manual Page 23 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video Syslog
56. wo GXW400x amp GXW410x Scenario Toll Free Calling Between Locations Branch A Boston MA 4 employees Analog Phones GXW400x GXW410x Branch B Denver CO 4 employees Grandstream Networks Inc GXW400x User Manual Page 7 of 35 Firmware 1 0 0 67 Last Updated 10 2007 andstream Innovative IP Voice amp Video GXWA00X FEATURES The GXW400x is a next generation IP voice gateway that is interoperable and compatible with leading IP PBXs Softswitches and SIP platforms The GXW400x FXS series is auto configurable remotely manageable and scalable There are two FXS models the GXW 4004 and GXW 4008 each offering superb voice quality traditional telephony functionality easy deployment and 4 or 8 FXS ports respectively Each model features flexible dialing plans PSTN failover integrated call routing to support a pure IP network call and an external power supply SOFTWARE FEATURES OVERVIEW e 4or8FXS ports e Two RJ 45 ports switched or routed e Multiple SIP accounts amp profiles 4 or 8 accounts choice of 2 profiles per account e Supports Voice Codecs G711 a u Annex 8 ll G723 1A G726 ADPCM with 16 24 32 40 bit rates G729 A B E iLBC e 1 38 Fax e Comprehensive Dial Plan support for Outgoing calls e G 168 Echo Cancellation e Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC e Supports PSTN PBX analog telephone sets or analog trunks HARDW

Grandstream Multi Port FXS Gateway GXW400x

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