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Sensorsoft Remote Watchman Enterprise 2009 User Manual

1. If TCP_Port is not 80 then this means that the web server attempted to start on a port that is different from the IANA standard You will need to access RWME by using an address style that is similar to this in your web browser 44 Sensorsoft Remote Watchman Enterprise 2009 User Manual http rwme_computer TCP_Port Where rwme_computer is the IP address or host name of the computer that RWME is installed on and TCP_Port is the port that is specified in the rwme ini file Please note that you must include the Attp so that your web browser knows that it is attempting to communicate with a web server This addressing style will work with both Microsoft Internet Explorer and Mozilla Firefox If you are using a different web browser then your addressing style may differ from that shown above If you have verified that the Sensorsoft RWME 2009 service is running and that the rwme log file indicates that the web server has successfully started the problem could lie with your web browser You may try holding down the shift key and pressing the Refresh or Reload button This will force your web browser to stop pulling information from its cache and attempt to contact the web server again If this does not solve the problem you should restart your computer and try again or try to connect to RWME using a different computer Common error codes and solutions 10048 The TCP Port specified is already being used by another application
2. If not observe the error message and correct the problem Do not proceed until you have success To have RWME shutdown a Windows machine as an alert event 1 Configure the RWME service to log on with a network administrative account see Appendix H Configuring RWME Service to Log On with an Administrative Account 2 Place psshutdown exe command file in the User Executables directory of your RWME installation Click the View Address Book hyperlink Click the Add new Command Line hyperlink at bottom of the page Click on the command psshutdown exe In the Friendly Name box type in the name you desire for the command line In the Parameters box add the arguments you need using the syntax definition below Click the Save button to add this command line to the address book Oo es oa oe Ye Verify that this command line works by clicking the link Test this Command Line The web interface always reports success even if the command fails to shutdown the remote 41 Sensorsoft Remote Watchman Enterprise 2009 User Manual machine So verify the remote machine is in fact shutting down If it s not you did not successfully complete this procedure or the pre testing procedure 10 Once you have successfully tested the command you can add this command line to an alerting group and bind it to a variable s breach limit To do this refer to the instructions in section entitled Setting up Alerts Syntax for the PSShutDown comm
3. ORRAT el S EEEE ate tnrevacceeeeabelanetisatsoteddaresisteer sit alactares 44 User definable web server port cccsccesecssecsseeseessceseeeseesneeeceseceseensecseenaeceaecaaecaeecaeeeseeeneeeeseaeesereeetens 44 Troubleshooting E AnaS le EEE A A E 44 AVLASTE B UEI E010 e 1a a KREE E T 44 Jeran Yei E80 o k11 a REAP TE A A N 45 Pagitig problems ies E SEET A E 46 onaran erao n00 lca n o l AEEA E E EEE E T E E E A 49 Getting Help secc sccccc scisets casei patin i e A cd sae lence ede E an E E EEE E E E A 52 Technical supporti sesen AEE a EE EE E E EEE EKES ENa 52 30 day money back guarantees sccsiinnsinnren ini oi iieii e iE e E ii Ri 52 ROtUENS feu ehhh Pein ae E ea ne E E ee EE E 52 Appendix A Paging Dial up Modem Requirement ccsccesecsseesseeseeeeeeeeceeeeeeeeeeceeeeseeneeeeceseenseenseenes 53 DIP Switches rapon in eid E ranean einen eran ann al ei aes 53 Custom modem strings eccna ir a REE R ER E E e Ea a e E ESE TEES SE EEEa 53 Appendix B Paging Tutorials csnicerennernnraniniiegan ni a e eE aiei eii iE raia 55 Appendix C Making changes to INI files s nsseseneseeeessseseeseseesesstsresseseseresseseesresersesseesessesesseseeseeseesesses 57 Appendix D Using Dollar Variables in your messages c cccsceesseeseeeseeseeeececeeeeenseeeseenseenaecaaecaeeeeeeneenes 59 Appendix E Running RWME Command Lines ssssssesseesessesseeesssteeessesetsreserstssteressesessteressestessesersteseen
4. 0 to user can view through the web server By setting this 2147483647 variable to a positive whole number N the web server will return the N most recent entries By setting this variable to zero the web server will return the entire log file ManualFolderPath Defines the fully qualified path of the folder that contains Rwme ini FolderPath the RWME amp SGT User Manuals RWMEManualFileName Defines the RWME User Manual s file name Rwme ini FileName SGTManualFileName Defines the SGT User Manual s file name Rwme ini FileName ConnectTimeout Defines the number of seconds to wait for the paging Rwme ini 3 or greater service provider to answer the modem s call before timing out This value should be at least two seconds greater than the time out period specified in the modem ini file so that RWME will always wait long enough to receive the no carrier signal from the modem before timing out ModemPortBitRate Defines the bit rate to be used by the modem com port Rwme ini 110 300 Most North American TAP paging service providers 600 1200 require this to be 1200 GSM modems use 9600 8N1 2400 by default 4800 9600 14400 57 Sensorsoft Remote Watchman Enterprise 2009 User Manual 19200 38400 56000 57600 115200 128000 256000 ModemPortDataBits Defines the data bits to be used by the modem com Rwme ini 5 6 7 port Most North American TAP paging service provide
5. C01 CONTACT C12 respectively You can add a description to each of these contact variables to describe how each contact is being used So if CONTACT CO1 is connect to a motion sensor in the lobby then you may want to give it the description Motion Sensor in Lobby This description would then appear in the Variable field of the Monitor List making the field read CONTACT C01 Motion Sensor in Lobby You can also customize a Boolean variable s Boolean strings Each Boolean variable has two Boolean strings the zero state string and the one state string The best way to demonstrate the usefulness of custom Boolean strings is with an example Suppose the CONTACT C01 of your SS6420 is connected to a motion sensor and when the motion sensor detects motion it closes its contact output and when it detects no motion it opens its contact output You may find it much 26 Sensorsoft Remote Watchman Enterprise 2009 User Manual more user friendly if CONTACT C01 reported STILL MOTION rather than the default OPEN CLOSED To customize a variable s description and Boolean strings do the following 1 Click the hyperlink in the Item Description field of the target device This will take you to the Device Details page 2 Scroll to the section titled Device Readings At the bottom of this section click the hyperlink View Tech Variables If this link does not exist it means the Sensorsoft Device does not support the customizat
6. EE E AEE E E E E 28 Selecting a group to view in the Monitor List s ssssseseesssseesesseseesteresstsresseserstsseesesseeressesrrsreseeseeseent 29 TOS SINS DE re PREEN T EA A A E EEEE E E 30 Data file aminge Conventio sss ssi osser en ea E e e a loath a E E A Eaire wake 30 Graphing data tiles a a a a inte a ae EA Enee eaea 30 Viewing oaa TIES E ESE E E Seeestbenstvteds mcket 30 PAESE E a TE S EAE E E A A EEE Bassa 32 What are scalar and Boolean variables csccescceseesseeseeeseeeseeseeeeeeseceseeeeeeeesecesecaeceaeeeeceeeneeenseees 32 Wihiat are sCalar breach MitS i223i5i35 c0 2055 esses ana ltdcas te aeeaiei Seonepbavtsetisas evchesdudderobsdeeenndasdbaesiopsssboaies 32 What are Boolean breach limits noose toiora derea aaie aaaea ea aoaeaaiaee aea naiaiae i 33 SYAANI o e lets seks E E EA T E E SE A A N 33 Creating address book members csccescceseceseescecseeeseeeseeseceeeeseceseceeeeeeseenseeeaecaecaecseecaeesaeeeereetens 35 Adding a person to the address book 0 ccccccesssesseessceeecesecseceaeceaecseecaeeeseeseecaeeeseeeaeeeaeeesesereneeeseeenaes 35 Adding a command line to the address book ccceesceeseesseeseceseceseescecseeesecaeecaeeeseeeaeeeeeeneeeeseeeeeseenaees 35 Setting up SMTP host mames ccceeccesccesecesecesecseecseeeseeseeeeceseeeseceeecseceaecnaecaaecaeeeaeeeneseneeeeeeereneaeenaes 36 Sending a test email MeSSage eeecescesecssecsceeseeeseeseceeceecesecesecaecssecsaecs
7. O AAA kr O S Ra Address http 172 16 0 12 RWME1000001 html Sensorsoft Remote Watchman Enterprise 2008 on ethan Management Station 64 235 98 228 8100 172 16 0 7 6102 Tue Mar 26 15 43 43 2008 308 9007 Tue Mar 26 15 40 00 2008 ets16pr 3001 Tue Mar 25 15 45 50 2008 as10pr3003 Tue Mar 26 15 46 22 2008 172 16 1 1 10001 Tue Mar 25 15 43 50 2008 ts10pr 3008 Tue Mar 25 15 43 42 2008 ts 16pr002 Tue Mar 26 15 51 14 2008 wun sensorsoft com 80 Tue Mar 26 18 60 00 2008 smi mail sensorsoft com 25 Tue Mar 26 15 48 36 2008 64 236 98 202 110 Tue Mar 26 15 47 59 2008 uwatertoo 0a 80 Tue Mar 26 16 60 10 2008 www yahoo com 80 Tue Mar 25 15 48 43 2008 uw google ca 80 Toe Mar 25 15 48 00 2008 miso Tue Mar 26 15 40 03 2008 208 47 188 20 20 Tue Mar 26 15 48 01 2008 mome demo 80 Tue Mar 26 15 49 19 2008 hp4100n1 80 Tue Mar 26 15 50 13 2008 172 16 0 12 5000 Tue Mar 25 15 51 03 2008 unixhead 23 Tue Mar 25 15 40 40 2008 Tue Mar 25 15 47 10 2008 Tue Mar 26 15 50 00 2008 Tue Mar 26 15 40 10 2008 Tue Mar 26 15 40 25 2008 Tue Mar 26 15 47 10 2008 Tue Mar 26 15 47 50 7008 Tue Mar 25 15 47 20 2008 Number of Users Logged In 9 Remote Watchman Enterprise has the ability to issue email and SMS alerts and launch command lines when the limits t
8. You will need to be logged in as RWME admin to follow this procedure 1 Click the Manage RWME hyperlink 2 Under the Monitored Items Management heading click the hyperlink entitled Add a new item to the monitor list 3 Select Sensorsoft Alert appliance from the list and click the Next button 4 Under the Administrative Information section you are required to set up the following fields e Item Description enter a unique description for the Sensorsoft Alert appliance e IP Address or Host Name enter the address of the Sensorsoft Alert appliance e TCP Port This must be between 1 and 65535 enter the TCP Port of the Sensorsoft Alert s web server The default this is 80 e Update Interval select the interval that RWME will check if the Alert appliance is online 5 Under the Sensorsoft Alert Appliance Login Information you should enter the admin and ruser passwords If you do enter the incorrect passwords RWME will not be able to login to the Sensorsoft Alert appliance 6 Click the Save button The Sensorsoft Alert unit item is now added to the monitor list 7 Click the hyperlink entitled View Monitor List to see if the Sensorsoft Alert appliance is UP and responding If the item shows incorrect readings you will need to check your item settings more carefully You should also notice that the IP or Host Name column for this item has a hyperlink to log you into the Sensorsoft Alert appliance When
9. access events in webaccess log These events include both successful and failed login attempts as well as logout events A logout event occurs when the user clicks the Logout hyperlink Closing the browser will not result in a logout event The webaccess log can only be viewed by the admin user To view webaccess log see section Viewing Log Files 43 Sensorsoft Remote Watchman Enterprise 2009 User Manual User executables When you are setting up Command Line alerts with RWME only programs that reside in the RWME User Executables folder can be run This ensures that potentially harmful commands cannot be run on your system IMPORTANT When you place a file in this folder it can be run by anyone with RWME admin privileges Please be sure that any files that you place in this folder cannot inadvertently harm your system User definable web server port Although the Internet Assigned Numbers Authority IANA has defined TCP port 80 as the international standard TCP port for web browsers and servers you may wish to change this value to add an increased layer of security to RWME You have the option to set this port from 1 to 65535 but Sensorsoft recommends that you choose a port between 1024 and 65535 as ports 1 through 1023 are reserved for other well known protocols Troubleshooting Guide The troubleshooting guide is designed to help you in the event that you should have trouble with RWME In order to make effective use of this
10. administrative options page If your modem has DIP switches insure that they reflect the settings shown in Appendix A You should also check your modem com port settings in rwme ini to make sure they match your paging service provider s requirements The variables that define the modem com port settings are ModemPortBitRate ModemPortDataBits ModemPortParity and ModemPortStopBits For more information about these variables and how to change their values see Appendix C Useful Variables in Rwme ini You should also contact your paging service provider to find out what modem com port settings they require The modem did not respond to the modem setup command You should verify that the modem is properly connected and that you have the proper modem type selected on the Manage administrative options page If your modem has DIP switches insure that they reflect the settings shown in Appendix A Modem Setup String Error You should verify that the modem is properly connected and that you have the proper modem type selected on the Manage administrative options page If your modem has DIP switches insure that they reflect the settings shown in Appendix A Modem did not send a connect response within the timeout period The modem dialed but did not connect to another modem at the destination phone number You should verify the modem phone number for your paging service provider You may also need to increase the value of the ConnectTimeout
11. and is 81 for RELAY 2 If you are using the Sensorsoft SR6171 the lt VarIndex gt is 1 Running RWME commands in alerting actions To have RWME execute a command line in an alert action you can put one or several commands using the above syntax inside a batch file For security reasons this batch bat file must be 61 Sensorsoft Remote Watchman Enterprise 2009 User Manual located in the lt RWME Dir gt User Executables directory to work Command lines in the batch file must reference the full RWME path and do so with double quotes as shown below C Program Files Sensorsoft Remote Watchman Enterprise rwme exe set 172 17 0 12 3001 77 1 C Program Files Sensorsoft Remote Watchman Enterprise rwme exe alertoff 172 17 0 12 3005 1 WH 62 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix F Using XML Output to Move Data to other Applications Accessing the XML page This section describes how to use the XML output capability of RWME to move live data to other software applications To view the XML page login to RWME as ruser or admin From the Monitor List page click the hyperlink View in XML at the top right corner This will open a new web browser window containing the XML page An XML schema XSD page is also available The XML schema defines the XML s hierarchy and data types The schema file is used by automated readers to validate the XML output Once you are logged into RWME you can a
12. been installed lt IP or Host gt is the IP address or host name used by RWME to access the device lt TCP Port gt is the port number used by RWME to access the device Note The combined fields lt IP or Host gt lt TCP Port gt must exactly match the text in the device s IP or Host Name field on the Monitor List page for the command to work lt VarIndex gt is the target device s variable index To determine the variable index of the target variable open the Device Details page of the target device scroll to the section Device Readings and then locate the column Variable Index lt WriteData gt is the data to write to the target variable If the target variable is type Boolean then lt WriteData gt must be either 1 or 0 If the target variable is type string then lt WriteData gt must be enclosed in double quotes Disable and enable alerts This section describes how to disable and enable alerts through command lines as an alternative to the web interface A practical usage of this functionality is where the user wants to disable alerts for a whole group of monitored items to prevent false alarms and later re enable the alerts 60 Sensorsoft Remote Watchman Enterprise 2009 User Manual This command line syntax is for disabling an alert lt RWME Dir gt rwme exe alertoff lt IP or Host gt lt TCP Port gt lt VarIndex gt lt AlertCode gt This command line syntax is for enabling an alert lt RWME Dir gt rwme exe a
13. can be graphed You will only be able to do this if RWME is logging the data for this variable b If the variable that you want to graph is NOT displayed on the Monitor List page then it can be graphed by clicking the hyperlink entitled Graph Data Files on the left hand side bar This will launch SGT in a separate browser window where you can select the name of data file to graph Log files that contain error or status information cannot be graphed For information on how to use the Sensorsoft Graphing Tool SGT see the Sensorsoft Graphing Tool User Manual This can be found in the Manuals folder inside the Remote Watchman Enterprise s root installation directory or from the View Manual button on the SGT web interface Viewing log files There are two methods we suggest for viewing data or log files 30 Sensorsoft Remote Watchman Enterprise 2009 User Manual a The easiest way to view a data file is to allow your mouse pointer to hover over the variable s reading hyperlink in the Monitor List page A menu will then be displayed where you can select the View Data File option The data file will then be displayed in text format in your browser window You will only be able to do this if RWME is logging the data for this variable b If the variable is NOT displayed on the Monitor List page or it s an error status log then it can be viewed by clicking the hyperlink entitled View Log Files on the left hand side bar This will di
14. in the table displays information about a variable that is being monitored Some monitored items can have several variables each in subsequent rows If the monitored items are arranged into groups you can select which group of monitored items you view The default is to view ALL monitored items pallial ioj x Ele gdt View Favorites Tools Help a Q O BO Dave Frome OE SQ a JKS Address http j 172 16 0 12 RWME1000001 html Ec Links Sensorsoft Remote Watchman Enterprise 2008 Mewin XML gt onethan Management Station Mening group Al Monitored tems change Mew address Book View Log Files Graph Data Files Update ll Readings Glossary of Terms bout RWME Logout Last Successful Reading IP or Host Name Last Successful Reading at Update Interval Normal Packetworks Temperature 2 50 84 236 98 228 6100 Tue Mar 25 15 46 37 2008 Normal Office Temperature 25 50 172 16 0 7 6102 Tue Mar 26 18 43 43 2008 Normal Production Temperature aoc a s 3007 Tue Mar 25 15 46 06 2008 Normal Raok Temperature 246C ets 16pr 3001 Tue Mar 25 15 45 50 2008 Normal Rack Humidity ets 16pr 3003 Tue Mar 26 15 46 22 2008 Normal Fridge Temperature 172 18 1 1 10001 Tue Mar 25 16 43 60 2008 ets 18pr 3008 Tue Mar 26 16 43 42 2008 Normal Bdlg Power ets 16pr 3002 Tue Mar 25 15
15. mail server lt IP_ADDRESS gt The remote mail server was contacted but did not respond to the SMTP request in a timely manner 45 Sensorsoft Remote Watchman Enterprise 2009 User Manual RWME SMTP Error Timed out while attempting to connect to mail server Your primary or secondary SMTP server could not be contacted Verify that the proper SMTP host address is entered in the Manage administrative options page SMTP Winsock Error 11001 No such host is known lt HOST_NAME gt Your primary or secondary SMTP server s host name could not be found Verify that the proper SMTP host address is entered in the Manage administrative options page RWME SMTP Error Unexpected disconnect from mail server The remote mail server closed the socket connection unexpectedly It is possible that the remote mail server was shutdown or that the network between the RWME installation computer and the SMTP server has been disconnected The email will be held in the RWME email queue and sent out again later RWME SMTP Service Not Available The SMTP server was unable to accept messages for delivery This may be due to the SMTP server being overwhelmed by large volumes of outgoing mail RWME SMTP Transmission Error An unexpected response was received from the SMTP server Double check the server address you have specifies and make sure the server is an SMTP server Unable to relay or invalid E mail Address lt RECIPIENT_ADDRESSES gt The given
16. one will have access to RWME except those listed Please note that RWME can always be accessed from the computer that it is installed on regardless of whether that IP address is specified as being blocked This guarantees that you cannot be completely locked out of RWME for administration purposes Please see Security Considerations for more information Address Book The RWME address book contains three different types of entries These three types of entries can be used collectively to issue alerts People These entries are used for email and pager alerts They are much like any other address book entry that you might make in your typical email software Qualcomm Eudora Microsoft Outlook etc They contain the person s name email address pager number pager type phone number etc Command lines These entries are used to run other programs when an alert is issued The type of command can vary from turning a relay contact on or off to sending a message to someone s computer screen using Microsoft s NetBIOS Messenger Service Please see Security Considerations for more information on running command lines Groups These entries are collections of People and Command Lines These are the objects that are bound to an item s alerts 22 Sensorsoft Remote Watchman Enterprise 2009 User Manual The Monitor List The Monitor List page consists of a table that shows the monitored items that are currently under view Each row
17. page You can set the Monitor List page to automatically refresh itself in the browser at a regular interval After installing RWME the refresh rate is set to once every 60 seconds by default You can change this interval to suit your preference For example if you have a real time device such as the SS6420 you may wish to speed up the refresh rate to once per 5 seconds to see the real time readings change To change the Monitor List refresh interval do the following 1 Click the hyperlink Manage RWME 2 Click the hyperlink Manage Administrative Options This will take you to the Manage Administrative Options page 3 Under the section HTTP Settings set the field Refresh Period seconds to your desired refresh interval 4 Scroll to the bottom of the page and click the Submit button Custom variable description and Boolean strings in SS6420 Customization of variable descriptions and Boolean strings are supported by the Sensorsoft Real Time Contact and Voltage Sensor Model SS6420 The variable descriptions and Boolean strings are stored in non volatile memory in the device This means that if the device is powered off or if RWME is reinstalled these custom strings will still remain in the device The variable description is a custom description that you can add to a particular variable to describe it in more detail For example if you are using the SS6420 then you would notice there are 12 contact variables with names CONTACT
18. see section Sending a Message to a Pager Device 6 Ifthis person has an Email address enter it in the Email Address field Before RWME can send Email alerts you need to configure the SMTP Settings in RWME see section Sending an Email Message 7 Click the Save button to add this person in the address book Adding a command line to the address book 1 Click the View Address Book hyperlink 2 Click the Add new Command Line hyperlink at bottom of the page 3 Click on the command name you want to use in the command line If the command name you wish to use does not appear you will need to place the command file in the User Executables directory of your RWME installation and repeat the above steps 4 Inthe Friendly Name box type in the name you desire for the command line 35 St oy A Sensorsoft Remote Watchman Enterprise 2009 User Manual In the Parameters box add the command line arguments if any are required Click the Save button to add this command line to the address book Verify that this command line works properly by clicking Test this Command Line Once you have successfully tested the command you can add this command line to a group and bind it to a variable s breach limit To do this refer to the instructions in section entitled Setting up Alerts Setting up SMTP host names Click the Manage RWME hyperlink and the Manage administrative options hyperlink Scroll down to the SMTP Settings section and ent
19. you are using a dial up modem Select SMS Paging GSM if you are using a GSM modem Enter your pager number ID or cell phone number You will need to enter this number without dashes or spaces for your service provider to accept it Enter the PSP Modem Number also known as the modem pool phone number or service center number for your paging service provider You will need to ask your paging service provider for this phone number Click the Save button If any error messages are returned then you should correct them now On the next screen click the Send a Test Page to this Person hyperlink A new window will open with the information for this person You should verify this information and then click the send now button This page message will be added to the RWME paging queue You will need to wait for the RWME paging queue to process the message The RWME paging queue operates on a First In First Out FIFO manner therefore if other alert messages are also waiting in the RWME paging queue then this message may take a few minutes to be delivered You may wish to open the paging log file to check to see if the message was sent successfully or if problems were encountered Paging log can be viewed by clicking the View Log Files link on the left hand side followed by clicking the link paging log If paging log shows that a problem occurred then you should refer to the Troubleshooting section of this manual 38 Sensorsoft Remote Wa
20. you start monitoring an Alert unit you will notice that four rows have been added to the Monitor List The rows respectively contain information about the following variables SSALERT_ CONNECT This variable indicates whether Sensorsoft Alert is online When the Alert appliance is online this variable reads UP otherwise it would read DOWN SSALERT_ RESPOND This variable indicates whether the Sensorsoft Alert appliance is responding to queries from RWME SSALERT_PASSWORD This variable indicates whether the admin account password that you have specified in step 5 is valid It allows you to be notified if someone changes the Alert appliance password without your knowledge The reading of this variable will be PASSWORD OK when the 18 Sensorsoft Remote Watchman Enterprise 2009 User Manual Alert appliance is accepting the password and can be logged into otherwise the reading will be PASSWORD FAIL The reading of this variable can be obtained only when the SSALERT_CONNECT and SSALERT_RESPOND variables are UP and RESPOND_OK respectively In other words the Alert appliance must be online and responding in order to validate the password If the Alert appliance is either offline or is not responding then the SSALERT_PASSWORD variable would not have a deterministic value In turn it would have a blank reading on the Monitor List and would not be logged until the unit comes back online and responds SSALERT_REMOTE This variable indicates whe
21. 420 only and enabling disabling alerts within RWME These RWME commands can be used in RWME command line alerting actions and interactively from a Win32 command prompt window To run RWME commands interactively from a Win32 command prompt window you must be logged in as the Windows administrator on the machine where RWME is installed To run RWME commands as alerting actions the Windows service can be logged in with LocalSystem default credentials or with network administrator credentials as described in Appendix H Configuring the RWME Service to Log on with an Administrative Account Writing to a Sensorsoft device variable To write to a Sensorsoft device variable it must have write capability Attempting to write to a read only variable would return an error on the command line You can determine if a Sensorsoft device variable has write capability by going to its Device details page scrolling down to the heading Device Readings and clicking View Tech Variables A variable with write capability will always have a hyperlink entitled Modify Variable Value In order to write to a variable you must first setup RWME to monitor the device see section Monitoring a Sensorsoft device The following shows the command line syntax for writing to a Sensorsoft device variable lt RWME Dir gt rwme exe set lt IP or Host gt lt TCP Port gt lt VarIndex gt lt WriteData gt where lt RWME Dir gt the full path of the directory where RWME has
22. 47 seconds Monitor List Page Columns Status Item Description Variable Last Successful Reading Location IP or Host Name Comments Group Last Successful Reading At Last Attempted Reading At No of Successful Consecutive Readings Update Interval Estimated Uptime Vendor Model Monitor List Page Alert Colors User selectable from 13 pre defined colors Monitor List Page Font Sizes Standard Small Alerting Methods Email SMS Paging command line execution Maximum Alerting Rate every five minutes Email Protocol SMTP client side only SMTP Authentication Login base64 encoded password Definable SMTP Servers 2 Paging and SMS Protocols TAP paging using a dial up modem SMS using a GSM modem supporting PDU Unicode and Text modes DTMF numeric paging Modem Com Port supported can use COM 1 255 Supported Modem Types US Robotics Sportster Voice 56K US Robotics Sportster U S Robotics 5633 56K USB Fax U S Robotics Courier V Everything Hawkings USB Hayes Older Hayes Custom User Definable Most GSM GPRS modems must have a USB or serial port that maps as a COM port Web Server Protocol HTTP v1 1 Default Web Server Port TCP Port 80 user definable Alert Limit Types Boolean Warning Critical Return to Non Alert State Temperature Unit of Measures Celsius Fahrenheit Alert Types Breach of Critical Limit Breach of Warning Limit Breach of Boolean Limit Return to Non Alert State for Breach types only
23. 51 14 2008 Normal Sensorsoft Web Site www sensorsoft com 80 Tue Mar 26 15 50 09 2008 Normal smtp mail sensorsott com 25 Tue Mar 26 16 48 36 2008 Normal 84 235 98 292 110 Tue Nar 26 15 47 59 2008 Normal uwatertoo ca 80 Tue Mar 25 15 50 19 2008 Normal wu yahoo com 80 Tue Mar 25 15 48 43 2008 Normal wu google ca 80 Tue Mar 25 16 48 09 2008 Normal axis 80 Tue Mar 25 16 49 03 2008 Normal 206 47 188 20 80 Tue Mar 26 16 48 01 2008 Normal rwme_demo 80 Tue Mar 25 15 49 19 2008 Normal hp4100n1 80 Tue Mar 25 15 50 13 2008 Normal 172 16 0 12 6900 Tue Mar 26 15 51 03 2008 Normal unixhead 23 Tue Mar 25 16 46 49 2008 a0s 80 Tue Mar 26 16 47 10 2008 Normal ets1 pr 80 Tue Mar 25 15 50 09 2008 Normal xman 5900 Tue Mar 25 15 40 19 2008 Normal production 1 5900 Tue Mar 26 16 49 26 2008 Tue Mar 25 19 48 11 2008 gateway 80 Tue Mar 26 16 47 10 2008 switoh 80 Tue Mar 25 15 47 59 2008 Relay Beaoon Test ets 16pr 3015 Tue Mar 26 16 47 29 2008 Number of Users Logged in 3 Next refresh in 56 seconds RUME Started Monday March 24 2008 03 41 37 PM Ba E Done Internet z The Monitor List page automatically refreshes itself to display the latest readings You can manually refresh this page by clicking th
24. Connection For web servers and appliances use HTTP txt For Telnet servers use Telnet txt These files are in the TCP Protocols folder of the RWME installation folder RWME uses the contents of this file to check to see if the server is responding Some servers SMTP and FTP do not require a file since they send a response immediately upon connection In these cases clear the check box 6 Clear the check box entitled Poll this item to verify the above configuration before adding to the Monitor List 7 Click the Save button The server item is now added to the monitor list 8 Click the hyperlink entitled View Monitor List to see if the server is UP and responding If the item shows incorrect readings you will need to check your item settings more carefully Monitoring a network camera This section describes how to add an item for monitoring a network camera Canon Panasonic and Axis web based network cameras are supported RWME will allow you to view images from the camera using the hyperlink it creates in the IP or Host Name column You will need to be logged in as admin to follow this procedure 1 Click the Manage RWME hyperlink 2 Under the Monitored Items Management heading click the hyperlink entitled Add a new item to the monitor list 3 Select Network Camera from the list and click the Next button 4 Under the Administrative Information section you are required to setup the following fields e Item D
25. Device Model Changed Communication Time Out Offline Online EEPROM Fail Low Voltage Tamper Alert Actions Email SMTP SMS TAP or GSM Numeric DTMF and Command Line Sensorsoft Remote Watchman Enterprise 2009 User Manual Alert Message Variables Item Description D Comments C Location L IP Address or Host Name P Variable Name V Variable Value R Variable Description Z Alert Type Description A List Item Variables and Values X New Line N and Date and Time T Alert Intervals Once only repeat every 5 minutes to 24 hours Address Book Entries for Alerting People Command Lines and Groups Maximum Log File Size Limited by Windows Operating System Log File Lines Viewable through Web Server May be set to unlimited or a finite number of most recent log entries XML Output Includes all data available in the monitor list A schema file xsd is provided Graphing Software Sensorsoft Graphing Tool unsigned java applet Sensorsoft Remote Watchman Enterprise 2009 User Manual Installation of RWME You need to be logged into the target computer as the administrator to install the RWME software Administrative privileges are required in order to add the RWME service to your computer The RWME web server is installed by default to run on TCP port 80 If you have Microsoft IIS or another web server running on TCP port 80 please refer to Troubleshooting Web Server Problems to change the TCP port that RWME w
26. Explorer is through the Internet Explorer icon on the desktop or in the Start Menu Do NOT attempt to access the RWME web server by entering the RWME URL into Windows Explorer s address bar as shown below 2101 z File Edit view Favorites Tools Back fy A Search Address http fadmintech ie P60 b 0 object 0 bytes My Computer 50 Sensorsoft Remote Watchman Enterprise 2009 User Manual Sensors reporting Timeout or false temperature readings of 85 Celsius 185 Fahrenheit If you are using a device server that asserts RTS DTR only when a TCP connection is made to that port then the cause may be insufficient sensor power up delay The power up delay is used to give a sensor sufficient time to energize before RWME begins to communicate with it By default the power up delay for every sensor is zero but you can change these values by modifying them in monitoring ini Simply add the following line to the file SensorPowerUpDelay lt X gt 2000 Where lt X gt is the index of the sensor for which you want to apply the delay The delay is specified in milliseconds The above example would add a 2 second delay 51 Sensorsoft Remote Watchman Enterprise 2009 User Manual Getting Help Technical support Should you have problems installing or using Sensorsoft Remote Watchman Enterprise 2009 we offer technical support to help you overcome your difficulties You will receive three 3 supp
27. IANA has defined TCP port 80 as the international standard but you may wish to change this value to add an increased layer of security as indicated in RWME Security Considerations e Temperature Unit of Measure This is the unit of measure that RWME will use to display all temperature readings The Celsius or Fahrenheit scale can be selected Changing login passwords The Current Admin Password must be entered before you will be authorized to change either the admin password or the read only user ruser password If you want to change the ruser password but not the admin password you would enter the Current Admin Password the New Read Only User Password and then Confirm the Read Only User Password leaving the new Admin Password and Confirm Admin Password fields empty SMTP settings e Primary SMTP Server This is the IP address or host name of the primary SMTP server that delivers the alert emails If this server does not respond or is experiencing problems 20 Sensorsoft Remote Watchman Enterprise 2009 User Manual the secondary SMTP server will be used for 15 minutes and then the primary SMTP server will be tried again Secondary SMTP Server This is the IP address or host name of the secondary SMTP server This server is used in the event that the primary SMTP server stops responding Use of this field is optional Administrator Email This is the email address that RWME will use to indicate the sender of the ema
28. ME During removal of RWME you will need to be logged into the target computer as administrator Administrative privileges are required in order to remove the RWME service Please carefully execute the following steps to remove the RWME software 1 Log into the target computer as the Windows administrator where RWME was installed 2 Close any applications that might be running 3 From the Windows Start button choose Settings Control Panel Add Remove Programs 4 Select Sensorsoft Remote Watchman Enterprise 2009 from the list and click the Remove button 5 You may wish to delete the log files that have been left behind in the RWME installation folder These log files can consume several megabytes of hard drive space after extended use of RWME 10 Sensorsoft Remote Watchman Enterprise 2009 User Manual Using RWME Logging in The RWME software starts automatically along with Windows operating system on the machine where it was installed To use the RWME software you must login with a web browser using a machine on your network When you login as shown in the screen shot below you will be prompted to enter a username and password You can login using one of two usernames admin or ruser Both of these usernames have a default installation password of begin Please refer to General Usage Accounts and Passwords for more information on these usernames If you are experiencing problems accessing RWME using your web browser you
29. ME immediately when their reading changes Estimated Uptime This column contains the estimated amount of time that the monitored item has been up and responding Vendor This column contains the name of the vendor that manufactured the Sensorsoft device or Sensorsoft Alert unit Model This column contains the model number of the Sensorsoft device or Sensorsoft Alert unit Reordering the Monitor List Monitored items on the Monitor List can be reordered or arranged as you desire For example you can arrange all of your sensors at the beginning of list and your servers to be at the end of the Click the Manage RWME hyperlink 24 Sensorsoft Remote Watchman Enterprise 2009 User Manual 2 Under the General Management heading click the Modify Monitor List display settings hyperlink 3 Under the Display the monitor list in the following order heading there is a list box that looks like the one shown below This list box that contains all of the monitored items From the list box select the item of interest and move it using the arrows on the right Display the monitor list in the following order 1 Outdoor Temperature 192 13 0 44 6100 2 Lab Temperature 192 13 0 21 6100 3 Front Door Camera 192 13 0 44 6101 4 Back Door Camera 192 13 0 29 3001 A Submit 4 After reordering the items in the list click the Submit button to activate the changes Selecting variables to display on the Monitor List You ca
30. Monoxide Shipping CO ALARM NORMAL Detector Shipping CO disconnect ALARM NORMAL Door Sensor z Server Room Door OPEN CLOSED 15 Sensorsoft Remote Watchman Enterprise 2009 User Manual Server Room Door disconnect Smoke Detector 23 Server Room Smoke Server Room Smoke disconnect The Sensorsoft supplied motion and glass break detectors have a normally closed tamper switch that is wired separately from the alarm contact If monitored this can indicate if the detector s enclosure has been opened and that someone has perhaps made an attempt to disable or cut wires in the detector This tamper switch can also be used to detect severed wires or accidental removal or disconnect from the S6420 terminals Sensorsoft supplied door contacts CO and smoke detectors with the Sensorsoft Quick Connect QC feature can indicate when they are physically disconnected from the S6420 This type of disconnect sensing is useful for detecting severed wires or accidental removal from the SS6420 terminals gt Sensorsoft supplied glass break and smoke detectors will hold an alarm state latch until their power is removed The easiest way to reset them is to temporarily remove the peripheral power supply from the SS6420 Monitoring a TCP or Web server port Many networked appliances and software applications have web based capability that can be monitored by RWME for their UP DOWN statu
31. N sensorsoft com Users IUSR_ETHAN sensorsoft com Users G krbtat sensorsoft com Users Test Arent ftest Qeensnrentt enm sensareoft com Sensarentt F mnlnuees zi Name PC O O OK Cancel Z In the Look in selection box choose Entire Directory This will list all of the accounts on your network From the list of accounts choose one with network administrative privilege i e Administrator and click OK In the Service Properties window enter the password of the account you have selected Click OK Restart the RWME service see section Starting and Stopping RMWE 67
32. Remote Watchman Enterprise 2009 User Manual Manual P N 071 0060 Rev 22 January 6 2012 Copyright 2002 2012 Sensorsoft Corporation All rights reserved Sensorsoft Alert and Remote Watchman are trademarks of Sensorsoft Corporation Table of Contents About This Manualex tein cvtza ielseci vue acid tes seta eee be decease teeta aoe ees E aes 5 Glossary of Acronyms 22 ccccccs esccesec ccs iiei aii e a Ea S cuss due desddecs doscedencesdesie E EEES Ea EE SSe i aens 5 OVENVIEW ihe iis aie ERRE E EEA nit dan a aie ee 6 System Requirements for running RWME cccccesecsseesseeseeeeeeseeeseeseceseeeseenseeseceaeceaecsaecaeecaeeeaeeneeenseeesenrees 7 System Requirements for the Web browser csccescceseceseeeseeseeeseeeseesecessesseeseceeeceeceseceseeaecaeceaeceeeseeenrenatees 7 Specifications of RWME vannes netini ueteres E E iiS ee i Eo oe S Ee a aS ESEE EEE esageds e e aaas 8 Installation of RWME meciria EE E E E a ak 10 Removal of RWM Ecion pesn ranne n A EON A E A e A a i aA 10 Using RWME arearen ne r EE E A E A a a e EEE E tates 11 L gging opani nen e a ERE E E a E a E a EE e RE E 11 Stopping and Starting RWME s c sccccccecicscesecceceesecusceacecctcescedeaseecesteesieuhcvsceseucetcesteceeeecdesedvatensecstceedaesedeedteds 12 Stop the RWME softwares reoeo e A E EEA E Race hee E E E AE 12 Start th RWME S0ffWwat Sroine e IENE R EERE EE E E E E E 12 Setting upsMonitored Items ironinen e E O E EE A E A E AE 13 Moni
33. Watchman Enterprise 2009 User Manual No carrier signal could be detected The modem dialed but did not connect to another modem at the destination phone number You should verify the modem phone number for your paging service provider In rare cases you may also need to increase the value of the ConnectTimeout in the rwme ini file and modify the appropriate variable in the modem setup string You will have to restart the Sensorsoft RWME 2009 service for this change to take effect If you still receive this error message after trying the above you should contact your paging service provider to report a problem No dial tone was detected You should verify that the phone line is securely plugged into the proper jack on the modem and the wall You should also verify that the dial tone is steady An intermittent dial tone can be caused by a message indication from your call answer service You may wish to disable the call answer service feature Received lt CR gt lt RS gt lt CR gt from the paging service provider invalid pager ID number lt invalid pager D gt The pager ID is invalid no longer in use or has been entered incorrectly Verify the pager ID number with your paging service provider or try altering the format by removing dashes spaces or the area code The modem did not respond to the reset command You should verify that the modem is properly connected and that you have the proper modem type selected on the Manage
34. You will need to stop the offending application from using this TCP Port or modify the rwme ini file to indicate a new TCP Port 10049 The requested address is not valid You will need to ensure that the TCP Port number that is specified in rwme ini is between and 65535 10050 A socket operation encountered a dead network You will need to verify that your network is functioning properly Performing a full shutdown and reboot of your system may be required This error can indicate either a physical or logical failure in your computer s operating system or hardware or in the attached network 10091 The underlying networking system that is used to provide network services is currently unavailable You will need to ensure that TCP services have been installed in your Network Neighborhood properties 10092 The version of Winsock that you have installed on your system is not sufficient You will need to ensure that your Windows system where RWME is installed is running the latest service pack Email problems If you are experiencing problems sending an email you should in all cases find out what error message is being sent to your smtp log file The following is a list of common errors and their solutions RWME SMTP Error Timed out waiting for mail server lt gt The IP address or host name for your primary or secondary mail server is empty Please refer to Sending an Email Message RWME SMTP Error Timed out waiting for
35. admin password The admin password can only be reset from the computer that RWME is installed on To reset the password you will need to stop the Sensorsoft RWME 2009 service Once the service is completely stopped you must delete the passwords dat file from the RWME installation directory Restart the Sensorsoft RWME 2009 service from the SCM You may need to wait for up to two minutes for the RWME web server to be started while RWME is loading the information in your monitoring ini file Once the RWME web server is restarted you may attempt to access RWME with your web browser You will be asked to enter a new admin password Please note that this procedure also resets the ruser password to begin I am receiving the message Your IP has been blocked by the administrator This means that the RWME administrator has blocked your IP address from accessing RWME You should ask them to modify this setting by logging in and following the Manage RWME hyperlink and then the Modify administrative options hyperlink Please note that you cannot block the IP address of the computer that RWME is installed on even if this IP address is specified in the IP access list You may need to modify the IP access list from this computer if all IP addresses have been blocked Some log entries are missing from a log file This can happen if you frequently view or graph log files from the RWME web server When a file is being downloaded for viewing or graphing
36. aid for shipping clearing charges will be refused 52 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix A Paging Dial up Modem Requirements This section does not apply to GSM modems DIP switches If you have a 3Com or U S Robotics modem with DIP switches please make sure they reflect the required settings shown below If you have another brand of modem that has DIP switches please make sure they reflect the settings shown in the Function column DIP Switches External Modems with DIP Switches Only Switch Position Function 1 OFF UP Normal DTR operations 2 OFF UP Result codes are words 3 ON DOWN Enable result codes 4 ON DOWN Echo disabled 5 ON DOWN Auto Answer disabled 6 OFF UP CD reflects state of carrier 7 OFF UP On power up load user definition 8 ON DOWN Modem operates in smart mode Custom modem strings Although Sensorsoft has found that most organizations are using one of our supported modem types there are instances when your organization will be using a modem that is not supported In this case you may need to create your own modem file If you are creating your own custom modem file you should make a copy of the custom_page ini file in the Modems folder of your product installation folder You will need to obtain a list of AT commands for you particular brand of modem This can generally be found on the modem manufacturer s web site or in you
37. and psshutdown t lt countdown gt m lt message gt u lt user gt p lt password gt lt computer gt where lt countdown gt is the time in seconds until the shutdown lt message gt is the message to display to logged on users when a shutdown countdown commences lt user gt is the username of the administrative account on the target computer lt password gt is the administrative account password lt computer gt is the remote computer or computers specified If you omit the computer name the command runs on the local system and if you specify a wildcard the command runs on all computers in the current domain Additional command lines To learn about useful command line functions that are integrated into RWME see Appendix E Running RWME Command Lines 42 Sensorsoft Remote Watchman Enterprise 2009 User Manual Security Considerations IP blocking and trusting This security feature allows you to restrict the computers that can log in to RWME by denying access to specified IP addresses This feature is useful if you are exposing your RWME web server port to the Internet RWME can be configured to allow your residential IP address to access RWME while blocking the rest of the Internet IMPORTANT If you are planning to expose RWME to the Internet Sensorsoft recommends that you do so through a separate firewall device that is capable of protecting your network from various hacker attacks including SYN flood
38. ause latency in the RWME web server These values should only be modified if connection or communication alerts are being frequently generated Wait For Active Connection This is the amount of time that RWME will wait for a TCP connection when polling a device Wait For Receive Data This is the amount of time that RWME will wait before abandoning the current device packet reception If some or all of the data is missing or invalid and the Max Function Retries has expired an appropriate alert will be generated Max Function Retries This is the number of times that RWME will attempt to resend a command to a device after which it will generate an appropriate alert Wait For Retry Function This is the amount of time RWME will wait before resending a command to the device after a failed communication Max Connection Retries This is the number of times that RWME will attempt to establish a TCP connection before generating an offline alert 21 Sensorsoft Remote Watchman Enterprise 2009 User Manual e Wait For Retry Connection This is the amount of time that RWME will wait before reattempting a TCP connection IP access list The IP Access List allows you to protect RWME from unwanted users or hackers by denying them access based on their IP address If you choose to block IP addresses in the list then everyone will have access to RWME except those listed If you choose to trust IP addresses in the list then no
39. bal connection established indicator CONNECT 54 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix B Paging Tutorial Remote Watchman Enterprise supports three methods that can be used to issue alerts to your paging device The following section will help you determine what method of delivery you can use What type of paging device do you have There are four main types of paging devices 1 Digital cell phones with text messaging service 2 Alphanumeric pagers 3 Numeric pagers 4 Two way Email Pagers e g RIM BlackBerry What delivery method does your paging service provider use to send messages to your paging device There are five main methods that are used to deliver messages to your paging device A Ihave software for my computer that sends messages to my pager using my modem B Iuse one paging device to send messages to a second paging device C I dial the pager s phone number and wait for a voice that tells me to punch in my call back phone number with a Touch Tone DTMF key pad D I send an email to the paging device using an email address that was given to me by my paging service provider E I go onto my paging service provider s web site and send a message using a web page What method should RMWE use to send messages to my paging device Using your answers from the last two questions you can find out what method you should be using to send messages to your paging d
40. ble to arrange these items in logical groups Groups can greatly simplify viewing of hundreds or thousands of monitored items by arranging them in the same way that you organize business assets or properties Here are some examples By function sensors cameras servers workstations routers printers By physical locale country region state city store hotel number lab room RWME supports one tier or level for group names If you need multiple tiers for group naming you can work around this by using aggregated names as shown below Region 1 Hotel 556 California Campus A Bldg 24 Curtis Smith Lab Canada Alberta Store 1524 Sensors with multiple variables like the Sensorsoft SS6420 appear as one item in the monitor list and cannot be split into separate groups Creating a new group You create a group by modifying a monitored item and adding a new group 1 Click the Item Description hyperlink of the item where you want to assign a group 2 Click the Modify This Item hyperlink 3 Select CREATE NEW GROUP from the Group Name drop down menu and the Add New Group window should pop up 4 Type in the new group name you want to assign to this item and click the Create button they are assigned to at least one item Group names must be between and 50 f Important Group names that you create are dynamic and only exist as long as characters Renaming a group A group can be renamed so that all items as
41. camera or Sensorsoft Alert unit that is being monitored by RWME Glossary of Acronyms DTMF Dual Tone Multi Frequency this is the technical terminology for Touch Tone DIP Dual Inline Package GSM Global System for Mobile Communications IANA Internet Assigned Numbers Authority PSP Paging Service Provider RWME Remote Watchman Enterprise software SGT Sensorsoft Graphing Tool software SCM Service Control Manager for Windows SMS Short Message Service defines any alphanumeric message that is sent to a paging device SMTP Simple Mail Transfer Protocol used to send email messages over a network SSA Sensorsoft Alert a standalone network appliance SSD Sensorsoft Device a device that incorporates the Sensorsoft Device Protocol TAP Telocator Alpha Paging Protocol used to send alphanumeric messages to a pager Sensorsoft Remote Watchman Enterprise 2009 User Manual Overview Sensorsoft Remote Watchman Enterprise 2009 is Windows based software that allows you to monitor network and environmental conditions and alert on problems It permits you to monitor sensors cameras and servers remotely over any TCP IP network By employing a powerful integrated web server that runs as a Windows service you can keep watch from anywhere in the world using a web browser Z Sensorsoft Remote Watchman Enterprise Microsoft Internet Explorer Ele Edt view Favorites Tools Help O
42. ccess the XML schema XSD page using the following URL http lt RWMEServerAddress gt RW ME1000001 xsd To access the XML page from another software application it will need to do the following 1 Send the following HTTP Get request to RWME s web server port GET RWME1000001 html Username ruser amp Password lt password gt HTTP 1 1 Replace the above lt password gt string with RWME s ruser password 2 RWME s web server will then respond with the following headers HTTP 1 1 302 Redirect Server Sensorsoft Remote Watchman Enterprise 1 0 Allow GET POST Content Length 0 Set Cookie sessionID lt SessionIDValue gt Content Type text html Location RWME1000001 htm 3 Your application is now logged in In the headers above lt SessionIDValue gt is the sessionID cookie passed back from the web server Your application must record the lt SessionIDValue gt string in its memory The next step will tell you what to do with this recorded value 4 To request the XML page send the following HTTP GET request GET RWME1000001 xml HTTP 1 1 Cookie sessionID lt SessionIDValue gt 63 Sensorsoft Remote Watchman Enterprise 2009 User Manual Replace the above lt SessionIDValue gt string with the lt SessionIDValue gt that your application has recorded from RWME s last response The web server in response will then send the XML page to your application XML data organization This following tree diagram illustrat
43. character maximum limit Restart RWME see Starting RWME Software Click the Manage RWME hyperlink and then the Manage Administrative Options hyperlink Scroll down to the Paging Settings section Select the COM port and your modem type from the list If you are using a GSM modem select Generic GSM GPRS Modem from the list You should also select the Lock Paging Modem Port checkbox for increased reliability Doing so will prevent other software applications from access the COM port If your modem is not in the list you may need to have a custom modem file created Please refer to Appendix A Paging Modem Requirements for more information or contact Sensorsoft Technical Support Click the Submit button If any error messages are returned then you should correct them now Sending a test SMS message Click the View Address Book hyperlink You will now either need to modify an existing person from the address book or create a new person for the address book To create a new person click on the Add a new Person link at the bottom of the page and then skip to step 4 To modify an existing person click on the name of the person who the page should be sent to This will open the View Member Details page From the View Member Details page click on the Modify This Member link to open the Update Existing Person page Type in the person s first and last name if adding a new person Select SMS Paging TAP from the Paging Type combo box if
44. cts motion glass break carbon monoxide and smoke detectors This section assumes that the SS6420 and its security or safety devices have been properly installed Please refer to the User Manual for the S6420 for more instructions on installing these detectors After adding the SS6420 as a monitored item as per the section Monitoring a Sensorsoft device you will notice that the contact voltage and relay variables will appear on the Monitor List In the example below we instruct you how to setup a door contact or sensor with Sensorsoft Quick Connect QC feature that is connected to C1 and C2 inputs of the SS6420 Eight of the variables as shown below are of interest CONTACT C01 CONTACT C01 _ DESCRIPTION CONTACT C01 _ZEROSTATE CONTACT C01 ONESTATE CONTACT CONTACT CONTACT CONTACT C02 C02 C02 C02 DESCRIPTION ZEROSTATE ONESTATE aS aT YS Sw wa CONTACT C01 reports the door s position in Boolean terms i e OPEN or CLOSED CONTACT C01 DESCRIPTION allows for a user defined string up to 32 characters that describes the function or application of CONTACT C01 input CONTACT C01 ZEROSTATE and CONTACT C01 ONESTATE are user defined strings up to 8 characters that define the two Boolean states used by CONTACT CO1 variable that can be displayed on the Monitor List in the Last Successful Reading column CONTACT C02 reports whether the door contact is properly connected to the SS6420 in Boolean terms i e NORMAL o
45. d connected to an available COM port on the computer where RWME is installed You will also need to ensure that if your modem has DIP switches they are set according to Appendix A Paging Modem Requirements If you are using a dial up modem skip to step 5 If you are using a GSM modem you will need to configure the modem COM Port settings This is done by first stopping the RWME software see Stopping RWME Software and then editing the file RWME ini in your RWME installation directory using a text editor In the editor change the lines ModemPortBitRate 1200 ModemPortDataBits o7 ModemPortParity even ModemPortStopBits 1 to ModemPortBitRate 9600 ModemPortDataBits 8 ModemPortParity none ModemPortStopBits 1 and then save the file If you are using a GSM modem and wish to include international characters e g Thai in the alert messages then you will need to set your modem to use PDU mode This is done by manually editing the GenericGSM_page ini file in the Modems directory of your RWME installation using a text editor In the editor change the line MODEM_SMSTYPE AT CMGF 1 to MODEM _SMSTYPE AT CMGF 0 And then save the file message whereas the default Text mode supports up to 160 characters per message If you choose PDU mode RWME will truncate all SMS messages to Please be aware that PDU mode supports no more than 30 characters per 37 Sensorsoft Remote Watchman Enterprise 2009 User Manual fit the 30
46. e there is no limit on the number of monitor items Your RWME license information can be found by clicking the About RWME hyperlink Monitoring a Sensorsoft device This section describes how to add an item for monitoring a Sensorsoft device sensor You will need to be logged in as admin to follow this procedure 1 Click the Manage RWME hyperlink 2 Under the Monitored Items Management heading click the hyperlink entitled Add a new item to the monitor list Select Sensorsoft Device from the list and click the Next button 4 Under the Administrative Information section you are required to setup the following fields e Item Description enter a unique description for the device e IP Address or Host Name enter the address of the remote device server or computer that is sharing the Sensorsoft device on your network e TCP Port This must be between 1 and 65535 enter the TCP port number assigned to the Sensorsoft device on the remote device server or computer When the Sensorsoft device is connected to a Lantronix Device Server the port number is 3001 30xx The xx is dependent on the physical port number where the Sensorsoft device is connected to the Lantronix Device Server If the Sensorsoft device is connected to a Windows machine running Remote Watchman Device Server RWMS software the TCP port number is determined by the setting used in this software The default TCP port number used by RWMS software is us
47. e 60 Writing to a Sensorsoft device variable cecceeccesceeseceeceseceecaeeeseeeeeeeeeeeeeseeseeenseceseeeeeeseeeseeeseeeseeaes 60 Disable and enable alerts ion seccesc teezetss isagani n e a E el A E E E tates 60 Controlling asrelay Contact is 23 s ccc ceeseisecevecvenceluestdeescetecsetcuccdecteeciessddecdecstgedeeteisecescaveecebeesteedteeseetentenes 61 Running RWME commands in alerting actions cceccceceesseessesseeesceeeceeceseceseceaecaecseecaeeeseeeeeneeeneeees 61 Appendix F Using XML Output to Move Data to other Applications 00 00 ee ceeeecseseeseceeeeecneeeeeeseeeeeneens 63 Acc ssing the XML page ccs naaie a E A sult EE AA O R E E 63 XME dataorsani zation oireeni a R T E A ER E 64 Appendix G Description of Alert Typeset iio e E ER R O E E E 65 Appendix H Configuring the RWME Service to Log on with an Administrative Account cece 66 Sensorsoft Remote Watchman Enterprise 2009 User Manual About This Manual This documentation contains information about installing configuring using and troubleshooting Sensorsoft Remote Watchman Enterprise RWME 2009 When other sections of this manual are referenced Italics are used The term sensor device Sensorsoft device and its acronym SSD refers to devices whose model number appears in the section Specifications and Requirements under Sensorsoft Protocol devices supported The term item refers to any Sensorsoft Device TCP server port network
48. e View Monitor List hyperlink on the left side of the page or by clicking the refresh link at the bottom of the page The Monitor List consists of the following column headings Status This column indicates the status of the monitored item or variable Item Description This column contains a user specified description of the monitored item When logged into RWME as admin this description will be a hyperlink Clicking this hyperlink will take you to the Item Details page where you can view and configure the item s settings 23 Sensorsoft Remote Watchman Enterprise 2009 User Manual Variable This column contains the name of the variable If the item is a Sensorsoft Device then its variable name is defined in the device If the item is a TCP Server Port Camera or Sensorsoft Alert unit then the variable name is pre defined by RWME In any case the variable name cannot be changed If the variable supports custom description see section Custom Variable and Boolean String this field would show the description string concatenated to the variable name Last Successful Reading This column contains the last successful reading taken from the variable If you have enabled logging for the variable then you can click on the reading to graph its data file Location This column displays the user specified physical location of the monitored item IP or Host Name This column contains the user specified network IP or host name and port
49. e administrator account or admin username provides full rights to change settings in RWME The read only account or ruser only provides the rights to view the Monitor list log files and to graph data files The initial or default password for each username is begin Please see the Troubleshooting section for information on how to reset a lost password RWME administration At any point after you have logged into RWME as the administrator you can follow the hyperlink Manage RWME From this page you may Add Remove or Modify an item and set some operational features of the software Most of the advanced administration for RWME is performed by following the Manage administrative options hyperlink The following are descriptions of the features that you will find on this page HTTP settings e Inactive User Logout This is the amount of time that must pass without web browser activity before a user is automatically logged out Please note that any web browser that has a RWME page open will not appear to be logged out until after a RWME hyperlink has been clicked See RWME Security Considerations for more information e Refresh Period This is the interval that the Monitor List page will be automatically refreshed This allows you to keep watch on all of your current readings without having to click on the web browser s refresh button e HTTP Server Port This is the TCP port that you must use when accessing RWME with your web browser
50. e creates an event that can trigger or launch an alerting action Breach of Critical High Limit A scalar variable goes into this state when its value becomes greater than or equal to the Critical High Limit Breach of Warning High Limit A scalar variable goes into this state when its value becomes greater than or equal to the Warning High Limit but less than the Critical High Limit Breach of Warning Low Limit A scalar variable goes into this state when its value becomes less than or equal to the Warning Low Limit Breach of Critical Low Limit A scalar variable goes into this state when its value becomes less than or equal to the Critical Low Limit Normal A scalar variable is in this state when its value is less than the Warning High Limit and greater than the Warning Low limit 32 Sensorsoft Remote Watchman Enterprise 2009 User Manual What are Boolean breach limits A Boolean variable in RWME can be in one of two possible states based on its value When the value of a Boolean variable is at a user defined breach limit it will change state This change of state creates an event that can trigger or launch an alerting action Breach of Boolean Critical Limit A Boolean variable goes into this state when its value is equal to the Boolean Critical Limit Normal A Boolean variable is in this state when its value is not equal to the Boolean Critical Limit Setting up Alerts To setup alerts for a variable follow the
51. eecseeeaeeeeeseeeeseeeeeseeeeeresreenaes 36 Sending a message to a pager device USING a MOMEM eeecceecceseeeecesecseeeseeeseeeeeeeeeeeeeeeeeeneesseenaes 37 Setting up the Modem s c c ccccccecbeececescebesteecceseteecevesndudeesdaseddviesdeceucessacdvecascesacecGveyedesdesisdeleeusaduieescdevtes 37 Sending atest SMS message niei aire a A EE E A RS E EA R iin 38 Sending a test DTMF message to a numeric only pager cceeccesceesecseeenseeeeeeeceeeceeeeeseceseenseenaeesaeenees 39 Setting pa command lineinssseenseienr nnii ie a aaa e iea ainis 39 Sending a message to a Windows machine OF USEL ce cescceseeeseeeseceeeseeeseeeeceeeceeceseeeseenseenaeenseeaees 40 Shutting down a Windows machine cccesccssecsceeseeeseeeseeeeeeeceseeeecesecesecaeceaeceaecaeecaeeeseseneeneeeerenrens 41 Additional commarid lines ita a eet BANG Ante iene oo hone en aa a Ratan aman 42 Security Considerations si 5s ened Wactitestie Ree AER a ae eetis Wa ee aoe aeRO en Ween 43 IP blocking and trusing sene inar ARG Rate Aaa ann Gh ag waa E e EES E one 43 Multis bevel user access a4 teed er tea ths aeons R pe aA E E i 43 Password encryption e a 50s e a ae ss idsona pees subest ae e a a a aa a E a aa aa E a 43 Automatic logout timer sssesesseeseesesseeeesseeeesresetstesttttsststtsttstts testet ts steres steres testes testets stees sestesesetsts tint 43 IO LETINO O n E EEEE E A A leeatigioee 43 Web ACCESS TRITO a AATE T AE A E 43
52. er the IP address or host name of your primary SMTP server If you have a secondary SMTP server you may enter its IP address or host name as well Type in the email address of the RWME administrator in the Administrator Email field This email address must be a valid and working address The mail server will use this email address to inform you if an alert message is undeliverable If your SMTP mail server requires authentication click the check box named Use SMTP authentication and type the password in the text field below RWME uses only LOGIN authentication and does not support SSL secure socket layer encryption Some mail servers such as Google Gmail require SSL Click the Submit button If any error messages are returned usually in red then you should correct the error and click the Submit button again Sending a test email message Click the View Address Book hyperlink You will now either need to modify an existing person from the address book or create a new person for the address book To create a new person click on the Add a new Person link at the bottom of the page and then skip to step 4 To modify an existing person click on the name of the person who the email should be sent to This will open the View Member Details page From the View Member Details page click on the Modify This Member link to open the Update Existing Person page Type in the person s first and last name and an email address Click the Save b
53. es how data is organized in the XML page All Monitored Items Group itemList variableList Data pertaining to each monitored item is located in a separate Item sub tree under root group itemList Each Item sub tree has a variableList sub tree that contains the item s variable information The data for each monitored variable is located in a separate Variable sub tree under variableList Please note that only variables that are shown on the Monitor List page will be listed under variableList To select which item variables are to be shown on the Monitor List page please refer to the section Selecting Variables to Display on the Monitor List 64 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix G Description of Alert Types The following table shows the alert types that can be issued by RWME Alert Type Breach of Warning Limit Breach of Boolean Limit Breach of Critical Limit Non Alert State Restored Device Model Changed Communication Error TIMEOUT Device not responding OFFLINE TCP connection problem ONLINE TCP connection restored EEPROM Failure LOW SUPPLY VOLTAGE on device TAMPER check device Description Breach of Warning Limit alert is generated when the device s reading moves to or beyond the limits specified but stays inside the limits specified for the Breach of Critical Limits These alerts are related to devices that contain scalar
54. escription enter a unique description for the camera e IP Address or Host Name enter the address of the camera e TCP Port This must be between 1 and 65535 enter the TCP Port of the camera s web server By default most network cameras are set to 80 e Update Interval select the interval that RWME will check if the network camera is up and responding 5 Under the Camera User Account Information you should enter a username and password for your camera If your camera does not use a username and password leave these fields blank 6 Clear the check box entitled Poll this item to verify the above configuration before adding to the Monitor List 7 Click the Save button The camera item is now added to the monitor list 8 Click the hyperlink entitled View Monitor List to see if the camera is UP and responding If the item shows incorrect readings you will need to check your item settings more carefully You should also notice that the IP or Host Name column for this item has a hyperlink to the camera image 17 Sensorsoft Remote Watchman Enterprise 2009 User Manual Monitoring a Sensorsoft Alert appliance This section describes how to add an item for monitoring a Sensorsoft Alert appliance A Sensorsoft Alert appliance must already be setup on your network RWME will allow you to login to the Sensorsoft Alert appliance with one click RWME will also monitor whether the Sensorsoft Alert appliance is online
55. ess Book Members list shows all of the current existing persons and command lines in the Address Book Using the arrow buttons select the persons who will receive the alert and select the command lines to be executed upon the breach condition If you have not yet created any Address Book Members you can create an empty group for now by leaving the Selected Group Members list blank and clicking Save to close the Add New Alert Group window Later you can always create new Address Book members to populate the empty group 9 Ifyou are setting up alerts for a Boolean variable then for each alert condition you can also specify a delay value This delay is the length of time that the variable has to continuously stay in the alert condition before the alert is sent For example if you want to be alerted only when a particular variable has continuously been in Boolean Breach condition for 1 minute then you need to set the delay to 1 minute This prevents alerts from being generated by short duration breach events such as power brown outs and intermittent network outages If you do 34 Sensorsoft Remote Watchman Enterprise 2009 User Manual not use this delay then the alert will be generated as soon as the variable goes into the alert condition 10 After the correct alert settings have been entered click the Save button at the bottom of the Update Existing Item page 11 If you have created any empty groups you can go to the Address Book to c
56. evice Your paging service provider may not make all of the above methods available to you A B C D E 1 Digital Phone SMS SMS N S SMTP SMS 2 Alphanumeric Pager SMS SMS DTMF SMTP SMS SMS or 3 Numeric Pager DTMF SMS DTMF SMTP SMS 4 Two way Email Pager SMS ake N S SMTP SMS N S Not Supported 55 Sensorsoft Remote Watchman Enterprise 2009 User Manual SMS paging through a dial up modem RWME can use the TAP protocol to send SMS messages to your paging device using your computer s dial up modem and a telephone line In order to setup SMS paging in RWME you will need to call your paging service provider and ask them for the following e Their modem pool phone number e Your pager ID and any special formatting that is required The formatting of the pager ID varies from provider to provider In most cases you will find that your pager ID is the paging device s phone number The format of the ID also varies Some paging providers will not accept the ID if the area code is missing while others will not accept the pager ID if dashes are used to separate the numbers You will need to enter the pager ID into RWME exactly like your paging service provider requires SMS paging through a GSM GPRS modem RWME can send SMS messages if you have a GSM GPRS modem This modem must be directly connected to a USB or serial port on the computer that is running the RWME software In order to setup SMS paging i
57. guide and Sensorsoft technical support should it be necessary it is beneficial that you attempt to determine the precise nature of the problem Web Server problems RWME can take between five seconds and two minutes to start the web server This is because it is loading the monitoring ini file and this can take quite a bit of time depending on how many items you are monitoring and how many address book entries you have To verify that the web server is running go to the Logs folder in the RWME installation folder and open the rwme log file Scroll to the bottom of this file and check to see if there is an entry that says Web Server Started on Port TCP Port If you do not see this message you may need to wait longer for the web server to start If you see a message that says Error Starting Web Server on Port TCP_Port Err_Code then there has been a problem starting the web server In both cases TCP_Port is the TCP port number that RWME attempted to start the web server on In the latter case Err_Code is the operating system error code that was returned The most common error codes are listed below You may wish to change the TCP port that the RWME web server uses and this can be done by modifying the rwme ini file This file can be found in the RWME installation folder The variable that needs to be modified is HTTPServerPort and this can be found in the MISC section Please choose an alternate value between 1024 and 65535
58. hat you set become unacceptable The data logged by Remote Watchman Enterprise can be graphed using the integrated Sensorsoft Graphing Tool software or exported to another application Series 4 of 172 16 0 15 3001_TEMP_C log sao 10 aro osaga mzso0 10012003151150 OTZS200A MSW 05132004103729 08042004 0829 19 Date Time MM DD YY hh mm ss Sensorsoft Remote Watchman Enterprise 2009 User Manual System Requirements for running RWME OS Microsoft Windows 2000 XP 2003 server Vista 2008 server and Windows 7 CPU Intel Pentium II 300 MHz processor or equivalent RAM 128 MB more is required as number of monitored items increase Hard disk space 10 MB minimum for product installables Recommend 1 GB free space for log files Installation program will take at least 25 MB of free space CD ROM drive Modem is required if SMS or DTMF numeric paging is used TCP IP LAN or Internet connection is required TCP IP Services must be installed SMTP compliant mail server if email alerts are required System Requirements for the web browser Minimum Graphics screen resolution 1024 x 768 pixels The Sun Java Virtual Machine Version 1 4 1 or higher needs to be installed to use the Sensorsoft Graphing Tool SGT applet software Web Browser Microsoft Internet Explorer Mozilla Firefox Apple Safari and Opera Javascript and cookies must be enabled Although Windows Explorer supports web browsing it does
59. il Although you cannot send mail back to the RWME application you may wish to use a valid address in this field to allow someone in your organization to monitor any emails that are being discarded by the SMTP server i e to monitor that no emails are bouncing back to the sending address SMTP Server Max Retries This is the number of times that RWME will retry sending Email alerts after encountering SMTP problems such as server offline or not responding SMTP Server Retry Interval This is the interval in minutes that Email alerts will be retried after encountering SMTP server problems such as server offline or not responding Paging modem settings Com Port This is the com port where the modem is connected Modem Type This is the type of modem that you have connected to your USB or com port This list is generated from the INI files in the Modems folder of RWME Please see Appendix A Paging Dial up Modem Requirements for more information Lock Modem Com Port This will force RWME to dominate the modem preventing other applications from using it This improves the reliability that RWME will be able to access the modem when a pager alert is issued Device polling settings These settings affect only Sensorsoft devices Although these values may be modified Sensorsoft recommends certain values for each field Modifying these values may cause polling times for devices to become increasingly long as well as c
60. ill use Changing RWME s web server port can only be done after installation is completed Please carefully execute the following steps to install the RWME software 1 Log into the target computer as the Windows administrator where you want to install the RWME software 2 Close any applications that might be running 3 Place the Remote Watchman CD into the target computer s CD drive 4 The autorun sequence of the CD should open a web page in your default web browser If it does not this file can be opened manually The file that you should open is named Version Index html and can be found in the root directory of the CD 5 From this web page you will find out what versions of software are contained on the CD Follow the hyperlink under the Remote Watchman Enterprise 2009 heading This will lead you to a file named setup exe Double click this file to run the installer and wait for on screen instructions 6 You must accept the license agreement before the installer will continue PLEASE READ THIS AGREEMENT CAREFULLY 7 Enter the required license key or serial number as printed on the front of your Remote Watchman CD jewel case 8 After the installation has completed you will be asked if you would like to start the Sensorsoft RWME service If you would like to use a TCP port other than 80 for the web server choose No and refer to Troubleshooting Web Server Problems for further instructions otherwise choose Yes Removal of RW
61. in the rwme ini file and modify the appropriate variable in the modem setup string You will have to restart the Sensorsoft RWME 2009 service for this change to take effect 47 Sensorsoft Remote Watchman Enterprise 2009 User Manual If you still receive this error message after trying the above you should contact your paging service provider to report a problem The paging service provider did not send ID within the timeout period If you receive this message once you may need to increase the value of the ResponseTimeout in the rwme ini file under the heading PAGING TIMEOUTS You should also check your modem com port settings in rwme ini to make sure they match your paging service provider s requirements The variables that define the modem com port settings are ModemPortBitRate ModemPortDataBits ModemPortParity and ModemPortStopBits For more information about these variables and how to change their values see Appendix C Useful Variables in Rwme ini You should also contact your paging service provider to find out what modem com port settings they require If you choose to increase the value of the ResponseTimeout or change your modem com port settings you will have to restart the Sensorsoft RWME 2009 service for the changes to take effect If you continue to receive this error message after trying the above you should contact your paging service provider to report a problem The paging service provider did not send lt ESC g
62. ing Ping of Death IP Spoofing etc These types of attacks may cause RWME to respond unexpectedly or cause it to fail Multi Level user access RWME offers two levels of user access to allow some users to view only current monitored item information while allowing other users to fully administer RWME IMPORTANT Sensorsoft recommends that you only log into RWME using the ruser account when accessing RWME over the Internet This will protect your admin password from being sent as clear text as is described in the next section Password encryption RWME encrypts both its admin and ruser passwords and stores them in the passwords dat file to ensure that the passwords cannot be easily read without the use of the decryption algorithm IMPORTANT Passwords are not encrypted as they are traversing the network from your web browser to RWME An individual or hacker that is sniffing the network will be able to read this information as clear text Automatic logout timer The automatic logout timer ensures that an unwanted person in the physical proximity of your computer will not be able to use RWME after a defined period TIP If you use the automatic refresh period for the Monitor List page you will not be automatically logged out This automatic refresh keeps the session alive Logged in users count RWME displays the number of users that are logged in on the bottom left corner of the web page Web access history RWME records all web
63. internals PsTools suite and is not packaged with RWME The PsTools suite can be downloaded from Microsoft s web site at the following URL http Awww microsoft com technet sysinternals utilities psshutdown mspx Before using the procedure below we suggest testing that the RWME machine has connectivity to the remote machine you want to shutdown You can do this using the Windows Start Run command window on the RWME machine and the following syntax remote computer name The remote Windows machine should respond by providing a window of available shares disk drives folders or printers or perhaps a login username and password dialog If an error message appears you will need to do some troubleshooting to determine the cause Do not proceed without success The next step is to test the psshutdown command from a win32 command prompt window Make sure you are logged in as Windows Administrator on the RWME machine before attempting this test or it will not work Type the following command in a command prompt window on the RWME machine to reboot the remote machine as a test psshutdown r t 60 m this is a test u administrator p lt password gt remote computer name Substitute the remote machine s correct administrator password for the lt password gt syntax shown above Also replace remote computer name with the actual network name of the machine usually the DNS name You should see the remote machine reboot successfully
64. ion of variable description and Boolean strings 3 After clicking the View Tech Variables hyperlink additional variables will be visible in the variable list In the list locate the variable that you would like to customize Going back to the above example you would look for the variable CONTACT C01 If the variable is customizable then below it you will see the variables CONTACT C01 DESCRIPTION CONTACT C01 ZEROSTATE and CONTACT C01 ONESTATE View on Monitor List Variable index Variable Name Last Reading Log Readings Iv 1 CONTACT C01 OPEN No 2 CONTACT C01 _SETTINGS 6 M Vari Y 3 CONTACT CO1 _DESCRIPTION Modify Variable Value 4 CONTACT C01 _ZEROSTATE OPEN Modify Variable Value 5 CONTACT CO1 _ONESTATE CLOSED riable y 4 To add a custom description to the variable CONTACT C01 click the hyperlink Modify Variable Value next to CONTACT C01 DESCRIPTION Enter your custom variable description and then click the Submit button 5 To customize CONTACT C01 s Boolean strings modify the variable values of CONTACT C01 _ ZEROSTATE and CONTACT C01 ONESTATE Going back to the previous example you would change CONTACT C01 ZEROSTATE s value from OPEN to STILL and change CONTACT C01 _ ONESTATE s value from CLOSED to MOTION 27 Sensorsoft Remote Watchman Enterprise 2009 User Manual Arranging Monitored Items in Groups For customers with many monitored items gt 25 that extend beyond the web browser s current view it is possi
65. it cannot be updated by RWME and so no new log entries can be made to it One way to adjust for this is to set the value of the variable LogFileLinesToReturn in rwme ini to a positive whole number that is less than 5000 see Appendix C Useful Variables in Rwme ini for how to change a variable value in rwme ini This will limit the number of lines that the web server returns to be less than 5000 and thus the length of time that the file will be opened will be shortened Another possible cause of this problem is that you may have opened the log file with a software program that locked the file Examples of such software programs are Microsoft Word and Microsoft Excel As long as the file is opened by such a program the file would be locked which 49 Sensorsoft Remote Watchman Enterprise 2009 User Manual means RWME would not be able to update it If you really need to edit a log file or view it without the use of RWME we recommend that you use Microsoft Notepad or WordPad because these editors will only lock the file briefly when the file is being loaded into memory or saved My alert and log settings for a device have been disabled unexpectedly This could happen if you swapped out an ST6105 or ST6154 Sensorsoft Thermometer for one that has newer firmware from v1 51 to v2 02 or greater Earlier firmware such as v1 51 has only one temperature variable Later firmware such as v2 02 or greater has two temperature variables The RWME soft
66. lean Critical Limit to the desired state string DOWN vs UP and enable the checkbox for each of the conditions that you would like to be alerted on Please note that as long as the variable breaches the Boolean Critical State the Monitor List page will show that it is in a breach state even if the checkbox for Boolean Critical Limit has been disabled for alerting From the Alert Group selection box select the alert group that will receive alerts and skip to step 9 If you have not yet created an alert group you can create one by selecting CREATE 33 Sensorsoft Remote Watchman Enterprise 2009 User Manual NEW GROUP in the selection box This will open the Add New Alert Group page ina new browser window F Sensorsoft Remote Watchman Enterprise Microsoft Internet Explorer E ioj x Add New Alert Group Group Name Temperature Alert Group Comments receives all tempereture related alerts Alert Interval 2 Hours 0 Minutes iw l would like to send pager alerts to these group members Address Book Members Selected Group Members Billy Bob Person Billy Bob Ferson Alert to Computer Command Line Relay 1 On Command Line Relay 1 On Command Line Relay 1 Off Command Line 8 From the Add New Alert Group page enter the Group Name The group name will be used to identify the group in the Address Book The Alert Interval is the interval at which alerts will be repeatedly sent until the breach condition is clear The Addr
67. lerton lt IP or Host gt lt TCP Port gt lt VarIndex gt lt AlertCode gt where lt RWME Dir gt the full path of the directory where RWME has been installed lt IP or Host gt is the IP address or host name used by the monitored item lt TCP Port gt is the port number used by RWME to access the item Note The combined fields lt IP or Host gt lt TCP Port gt must exactly match the text in the IP or Host Name field on the Monitor List page for the command to work lt VarIndex gt is the target variable index To determine the variable index of the target variable open the Item Details page of the target item scroll to the section Item Readings and then locate the column Variable Index lt AlertCode gt is the alert state code It must be one of the following two letter codes CH Critical High WH Warning High WL Warning Low CL Critical Low BC Boolean Critical RN Return to Normal Controlling a relay contact The following is a practical example of writing to a Sensorsoft device for controlling an access door solenoid or switching a warning lamp This command example turns ON relay in a SS6420 C Program Files Sensorsoft Remote Watchman Enterprise rwme exe set 127 0 0 1 6101 77 1 This command example turns OFF relay in a SS6420 C Program Files Sensorsoft Remote Watchman Enterprise rwme exe set 127 0 0 1 6101 77 0 If you are using the Sensorsoft SS6420 then lt VarIndex gt is 77 for RELAY 1
68. ll be error free This is the case when SSD s with older firmware 1 X are used with Perle or Cyclades TS series device servers By default this keyword does not exist in monitoring ini and can therefore be assumed to be zero To add a delay for a specific sensor one must add this keyword to the file along with a specific value in milliseconds This setting is sensor specific meaning that each sensor can have a different value for SensorPowerUpDelay SMSPDUTruncateLength Defines the maximum number of characters that are Rwme ini 1 to allowed by your GSM mobile service provider when o sending SMS messages in PDU mode This variable is 2147483647 defined so that any message with a length greater than the maximum limit will be truncated to fit this limit If an over sized message is sent without truncation then the message may be rejected entirely by your mobile service provider By default this variable is set to 30 which means RWME truncates all messages to fit a 30 character limit SMSTextTruncateLength Defines the maximum number of characters that are Rwme ini 1 to allowed by your GSM mobile service provider when A 2147483647 sending SMS messages in text mode This variable is defined so that any message with a length greater than the maximum limit will be truncated to fit this limit If an over sized message is sent without truncation then the message may be rejected entirely by your mobile service provider By default this
69. n RWME you will need to call your mobile service provider and ask them for their SMS service center phone number The advantage of using GSM GPRS for SMS paging is that you do not need a dedicated telephone line GSM GPRS modems are wireless and use the cellular phone network SMTP paging If your paging service provider uses the SMTP protocol to send messages to your paging device then you do not need to configure the paging portions of RWME In this case we recommend using the email messaging feature of RWME Use the email address that was provided by your paging service provider DTMF paging RWME can dial your paging device s phone number to send it a numeric page When you are setting up the message you will need to specify the amount of time that RWME should wait for the voice announcement to finish before issuing the DTMF message tones This may require several attempts to determine the optimal time to wait for the voice announcement to finish It is also possible that your numeric pager can receive SMS messages numeric only You may wish to contact your paging service provider to find out about this SMS paging is a more reliable method of delivery that includes confirmation DTMF paging provides no confirmation of message delivery 56 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix C Making changes to INI files The more common method of changing settings in RWME is to use the web interface You can als
70. n select which variables you want to have displayed on the Monitor List page When you add a new item to be monitored by default all of its variables are displayed on the Monitor List excluding tech variables However instead of seeing all of the variables on the Monitor List you may only want to see the variables that you care about For example if you are monitoring a ST6105 or ST6154 you may want the Monitor List page to display just the high resolution temperature variable TEMPERATURE 0 1 C RESOLUTION and not the low resolution temperature variable TEMPERATURE 0 5 C RESOLUTION To select the variable s to be displayed do the following 1 From the Monitor List page click the hyperlink in the Item Description field of the monitored item This will take you to the Item Details page 2 On the Item s Details page you will see a list of variables as shown below 3 Uncheck the box adjacent to TEMPERATURE 0 5 C RESOLUTION and click the Save Monitor List Selection button 25 Sensorsoft Remote Watchman Enterprise 2009 User Manual Device Readings This device is operating normally View on Monitor List Variable Index Variable Name Last Reading Log Readings a 1 TEMPERATURE 0 5 C RESOLUTION 1 5 C No Vv 2 TEMPERATURE 0 1 C RESOLUTION 1 4 C Yes Save Monitor List Selection This will change the variable values displayed on the Monitor List page View Tech Variables Automatically refreshing the Monitor List
71. not have the full capabilities of Internet Explorer The proper way to launch Internet Explorer is through the Internet Explorer icon on the desktop or in the Start Menu Do NOT attempt to access the RWME web server by entering the RWME URL into Windows Explorer s address bar f IMPORTANT Do NOT use Windows Explorer as a browser for RWME IMPORTANT JavaScript capability must be enabled in your web browser options to support many of the features in RWME Sensorsoft Remote Watchman Enterprise 2009 User Manual Specifications of RWME Sensorsoft Protocol Devices Supported ST6105 ST6154 SM6204 SM6201 SS6201 SR6170 SR6171 SR6172 SP6400 SS6402 SS6610 SS6420 Sensorsoft Device Protocol Version 2 and 3 are supported Other Items Monitored TCP Servers IP Network cameras Axis Panasonic and Canon Sensorsoft Alert appliances Item Polling Rate selectable from 1 to 60 minutes Maximum Number of Monitored Items Depends on item license level The unlimited license will be limited by the amount of available RAM and CPU speed Maximum Number of Item Groups Cannot exceed the number of monitored items Number of User Login Accounts 2 admin administrator and ruser read only Login Authentication password clear text Login IP Access List Trusting or blocking is supported IP addresses must be entered individually Inactive User Logout Timeout Range Never to 60 minutes Monitor List Page Automatic Refresh Rate Never 1 to 21474836
72. number to access the monitored item If the item is set up as a network camera or Sensorsoft Alert unit this field will become a hyperlink Comments This column contains a comment that the user can enter about the monitored item Group This column contains the name of the group that the monitored item that will belong to This field is blank until the user adds a name Adding a group name to each item can be useful if you have a number of items gt 25 that need to be organized by physical location or function The word Group as explained here applies to how monitored items are organized and should not be confused with Alerting Groups mentioned in the Address Book Last Successful Reading At This column contains the time and date when the last successful reading was taken from the monitored item Last Attempted Reading At This column contains the time and date when RWME attempted to take a reading from the monitored item No of Successful Consecutive Readings This column contains the number of consecutive readings taken from the item without encountering any communication or device related errors Please note readings that exceed breach limits are not considered errors Update Interval This column contains the user selected interval that the item is being read or updated If the item is a Real Time Sensorsoft device this field would be blank because Real Time Sensorsoft devices are not polled by RWME but rather they would inform RW
73. o change settings by editing the files rwme ini and monitoring ini located in RWME s root installation directory Both text files contain many of RWME s settings Each keyword in the files corresponds to a setting To change a setting one can edit the value of the corresponding keyword The procedure below describes how to change a setting 1 Stop the RWME service Refer to Stop the RWME Software 2 Open the rwme ini or monitoring ini file using notepad or another text editor 3 Locate the keyword associated with the desired setting to configure see the table below for a list of commonly used keywords If you are unable to locate one of the keyword shown below in the file you can also add it to the end of the file 4 Set the keyword to the desired value see the table below for allowable values 5 Save the file and restart the RWME service Refer to Start the RWME Software The new settings will now take effect Keyword Description File Possible values HTTPServerPort Defines the TCP port number of RWME s web server Rwme ini 1 to 65535 The default is 80 SMTPServerPort1 Defines the TCP port number used by the remote Rwme ini 1 to 65535 primary mail server The default is 25 SMTPServerPort2 Defines the TCP port number used by the remote Rwme ini 1 to 65535 secondary mail server The default is 25 LogFileLinesToReturn Defines the maximum number lines in a log file that a Rwme ini
74. on or that there is a physical problem with the device or cabling A Time out alert is generated when RWME can establish a TCP connection with the remote host but the device is not responding to commands This can be an indication that there is a physical problem with the device or its cabling An Offline alert is generated when RWME cannot establish a TCP connection with the remote host or device An Online alert is generated when RWME has been able to establish a TCP connection with the remote host after issuing an offline alert This alert is issued only once after returning from an offline alert state An EEPROM Failure alert is generated when the device cannot read from its internal EEPROM or NV memory This indicates that the device has physical damage and should be repaired A Low Voltage alert is generated when the device does not have enough voltage to ensure proper uninterrupted operation This can be an indication that the serial port that is powering the device does not have enough output voltage for proper operation A Tamper alert is generated when the device cannot read its probe or sensing element This is an indication that the probe or sensing element is damaged 65 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix H Configuring the RWME Service to Log on with an Administrative Account To have RWME execute command lines that require administrative access to the network for example to pe
75. ople in your organization can use RWME to view a group of their own choice Cookies must be enabled in the web browser for this functionality to work 29 Sensorsoft Remote Watchman Enterprise 2009 User Manual Logging Data RWME records two types of log files Data files which contain readings collected from monitored items This information is suitable for graphing and viewing in textual format The other is status and error logs containing information collected about the status of RWME and errors encountered This information is only suitable for viewing in textual format and cannot be graphed Both of these log file types are recorded in text delimited format with date and time stamps Data file naming convention RWME names data files to be unique using a combination of the following information IP address or Host name character Port number Underscore character Variable name log extension The following are examples of data file names ets16 3001_TEMP C log www google com 8 amp 0 SOCKET CONNECT log 173 16 8 10 21_ SOCKET_RESPONSE log Graphing data files The data logged by RWME for monitored items can be graphed using the integrated Sensorsoft Graphing Tool SGT applet software There are two methods to graph data files a The easiest way to graph a data file is to click on the variable s reading hyperlink in the Monitor List page This will launch SGT in a separate browser window and offer a series that
76. ort incidents telephone calls or emails with your initial purchase of a Sensorsoft Remote Watchman Enterprise 2009 license After these incidents are used you must purchase a support package or pay a charge per incident fee None of the included support incidents can be used for those wishing to obtain support to write their own software this is available on a charge per incident basis only Before contacting Sensorsoft Technical Support Go through the Troubleshooting Guide in the previous sections of this manual Even if a direct answer to your question is not found there it will be helpful for the support technician if you are able to provide information obtained from the diagnostic and troubleshooting process Please ensure the problem is directly related to the Sensorsoft Remote Watchman Enterprise 2009 software World Wide Web http www sensorsoft com E mail support sensorsoft com 30 day money back guarantee If for any reason you want to return a Sensorsoft product for a refund you can do so within 30 days calendar days of your purchase The refund does not include shipping or brokerage fees you may have incurred or paid Returns If returning a product or item please keep in mind the follow guidelines e Contact Sensorsoft for an RMA number Return Material Authorization e Provide a explanation or reason for returning the product e Return shipments that bear no RMA number on the outside of the package or are not prep
77. ost name For example if the fully qualified host name is computer yourcompany com you should only enter computer as the parameter or alternatively DOMAIN computer1 Click the Save button to add this command line to the address book Verify that this command line works properly by clicking Test this Command Line You should now see a message pop up on the target computer s screen If this command is bound to a group and run during an actual alert the variables will be filled in with the proper values for the item being monitored If you did not see the message pop up on the target computer s screen this could result if NetBIOS is disabled on your network or machine or RWME is outside of the NetBIOS domain In this case you can test the command from a command prompt window on the machine where RWME is installed In addition make sure that the Messenger Service is started on the RWME machine and the remote machine Once you have successfully tested the command you can add this command line to an alerting group and bind it to a variable s breach limit To do this refer to the instructions in section entitled Setting up Alerts 40 Sensorsoft Remote Watchman Enterprise 2009 User Manual Shutting down a Windows machine You can configure RWME to shutdown a Windows machine on your local network as an alert action To do this RWME needs to use Microsoft Sysinternals free software utility PsShutDown This is part of Microsoft Sys
78. our modem com port settings in rwme ini to make sure they match your paging service provider s requirements The variables that define the modem com port settings are ModemPortBitRate ModemPortDataBits ModemPortParity and ModemPortStopBits For more information about these variables and how to change their values see Appendix C Useful Variables in Rwme ini You should also contact your paging service provider to find out what modem com port settings they require Message not accepted by provider 48 Sensorsoft Remote Watchman Enterprise 2009 User Manual You should verify that the length of your message does exceed the maximum allowed message length of your paging service provider You should also check your modem com port settings in rwme ini to make sure they match your paging service provider s requirements The variables that define the modem com port settings are ModemPortBitRate ModemPortDataBits ModemPortParity and ModemPortStopBits For more information about these variables and how to change their values see Appendix C Useful Variables in Rwme ini You should also contact your paging service provider to find out what modem com port settings they require Common problems I have forgotten my ruser password If you know the admin password you can log in to RWME using the admin account and change the ruser password This page is found by clicking on Manage RWME and Modify administrative options I have forgotten my
79. r ALARM CONTACT C02 DESCRIPTION allows for a user defined string up to 32 characters that describes the function or application of CONTACT C02 input CONTACT C02 ZEROSTATE and CONTACT C02 ONESTATE are user defined strings up to 8 characters that define the two Boolean states used by CONTACT C02 variable that can be displayed on the Monitor List in the Last Successful Reading column Using the following procedure you will be instructed on how to give the above variables meaningful descriptions and suitable values for the Boolean state strings 1 From the Monitor List page click the hyperlink in the Item Description field of the SS6420 This will take you to the Item Details page 2 Scroll to the section Device Management At the bottom of this section click the hyperlink View Tech Variables This will make all the Tech Variables visible in the Device Readings section You will see that for each CONTACT CXX variable there is a corresponding 14 Sensorsoft Remote Watchman Enterprise 2009 User Manual CONTACT CXX _ DESCRIPTION variable By modifying the DESCRIPTION variable you can assign a meaningful description to the CONTACT CXX 3 Locate the CONTACT C01 DESCRIPTION variable and click on its Modify Variable Value hyperlink 4 On the Modify Device Variable page type in Server Room Door or another description that you prefer and click Submit 5 Repeat steps 3 and 4 above using the CONTACT C02 DESCRIPTION va
80. r modem s user manual You will need to modify the custom_page ini file to reflect the settings for your modem The required settings for each string are listed below Please note that not all AT command sets will support all of the settings listed below and as such you may not be able to find a code for all of the following requirements MODEM_SETUP e Disable Echo e Return Result Codes e Use Verbal Text Result Codes 53 Sensorsoft Remote Watchman Enterprise 2009 User Manual Use All Result Codes Turn Speaker on Until Connect Error Control Disabled Connect Speed of 300 bps to 1200 bps Software Flow Control Disabled Hardware Flow Control Disabled Normal DTR Data Terminal Ready Operations Normal CD Carrier Detect Operations Disable Auto Answer Disable Compression Set the number of seconds to wait for a carrier to 30 MODEM_RESET e Disable Echo e Return to Factory Default Settings Other Strings String Description Common Values MODEM_DIALCMD Command used to dial ATDT MODEM_ESCAPE Character escape sequence used to terminate the connection MODEM_HANGUP Command used to hang up ATHO MODEM_OK Verbal success indicator OK MODEM_NOCARR Verbal no carrier detect indicator NO CARRIER MODEM_ERROR Verbal error indicator ERROR MODEM_NOTONE Verbal no dial tone indicator NO TONE MODEM_BUSY Verbal busy signal indicator BUSY MODEM_NOANS Verbal no answer indicator NO ANSWER MODEM_CONNECT Ver
81. reate new persons or command lines to populate the empty groups Creating address book members The Address Book has three types of members persons command lines and groups To create members you must be logged in as the admin user Persons are used to send email and pager alerts Command lines are used to run executables to send a network message shutdown a server or turn on a relay to control some equipment A group may contain any number of persons and or command lines Adding a person to the address book 1 Click the View Address Book hyperlink Click the Add a new Person hyperlink at the bottom of the page Enter the first and last name of the person a If this person has an SMS Pager such as a cell phone with ability to receive SMS text messages then in the Paging Type field select SMS Paging TAP In the Pager Number ID field enter the pager ID In the PSP Modem Number field enter the modem pool phone number that was provided by the person s paging service company Before RWME can send pager alerts you must attach a modem to the computer as well as configure the Paging Modem Settings in RWME see section Sending a Message to a Pager Device 5 Ifthe person has a numeric pager then in the Paging Type field select Numeric Paging DTMF In the Pager Number ID field enter the pager ID Before RWME can send pager alerts you must attach a modem to the computer as well as configure the Paging Modem Settings in RWME
82. recipient email addresses may be invalid Make sure multiple email addresses for the same person are delimited with semicolons Another possibility is that relaying on the SMTP server has been disabled If this is the case the SMTP administrator should be contacted for assistance Paging problems If you are experiencing problems sending a pager message you should in all cases find out what error message is being sent to your paging log file If your modem has DIP switches insure that they reflect the settings shown in Appendix A The following is a list of common errors and their solutions Received COM error code 2 The Com Port does not exist The com port that you have specified for the modem on the Manage administrative options page does not exist Received COM error code 5 The Com Port is in use The modem s com port is being used by another application You may wish to consider locking the modem s com port with the check box on the Manage administrative options page in the future A modem error has been detected The modem is returning an error message You should verify that you have the proper modem type selected on the Manage administrative options page If your modem has DIP switches insure that they reflect the settings shown in Appendix A If you are using a GSM modem ensure that your SIM Card has been activated by a mobile service provider and that it is securely plugged into your modem 46 Sensorsoft Remote
83. rform a remote shutdown of a machine you must first configure its Windows service to log on with an administrative user account The instructions below are based on RWME installed on a Windows 2000 domain controller or a workstation with domain access to the network Note that for Windows XP and Vista the way you select the administrative account will differ slightly 1 From the Windows Start button choose Settings Control Panel Administrative Tools Services 2 Select the service named Sensorsoft RWME 2009 3 Select Action gt Properties This will open the Service Properties window 4 Click the Log On tab Sensorsoft RWME 2009 Properties Local Computer f Ei ka General Log On Recovery Dependencies Log on as C Local System account F Allow service to interact with desktop This account SENSORSOFT Administrator Browse Password y O Confirm password You can enable or disable this service for the hardware profiles listed below Hardware Profile Service Profile 1 Enabled Enable Disable Cancel Apply 5 Under the section Log on as select This account and click the Browse or Choose User button This will open the Select User window 66 Sensorsoft Remote Watchman Enterprise 2009 User Manual Select User 21x Look in 14 Entire Directory Namen Foolder A E Administrator oft com Users LSe Guest sensorsoft com Users waAM_ETHA
84. riable In this case type in Server Room Door disconnect or another description that you prefer and click Submit 6 Repeat steps 3 and 4 above using the CONTACT C01 ZEROSTATE variable In this case type in OPEN and click Submit 7 Repeat steps 3 and 4 above using the CONTACT C01 ONESTATE variable In this case type in CLOSED and click Submit 8 Repeat steps 3 and 4 above using the CONTACT C02 ZEROSTATE variable In this case type in ALARM and click Submit 9 Repeat steps 3 and 4 above using the CONTACT C02 ONESTATE variable In this case type in NORMAL and click Submit Your Monitor List should now look similar to the screen image below CONTACT CO1 m Contact amp volage sensor m OPEN Normal Contact amp Voltage Sensor Server Room Door OPEN CONTACT CO2 Sy Normal Contact amp Voltage Sensor Server Room Door disconnect NORMAL The following table shows the recommended set up for several types of security and safety devices that could be attached to the contact inputs of SS6420 Security or Safety Detector Zero State String One State String Sample Description Default is OPEN Default is CLOSED Server Room Motion MOTION STILL Motion Detector Server Room Motion tamper ALARM NORMAL Back Wi lass Glass break ack Window Glass break ALARM NORMAL Detector 1 3 Back Window Glass break tamper ALARM NORMAL Carbon
85. rs 8 require this to be 7 GSM modems use 8 bits by default ModemPortParity Defines the type of parity to be used by the modem com Rwme ini even odd port Most North American TAP paging service providers none mark require this to be even GSM modems use no parity by space default ModemPortStopBits Defines the stop bits to be used by the modem com port Rwme ini 1 1 5 2 Most North American TAP paging service providers require this to be 1 GSM modems use 1 stop bit by default StartupDelay Defines the number of seconds that RWME should Rwme ini 0 to delay before starting up This can be used to delay until 2147483647 the computer has acquired network access after booting up so that the first few readings taken by RWME will not result in TCP Connection Errors IRQTimeBetweenReconn Defines the number of milliseconds that RWME should Rwme ini 0 to ections wait between disconnecting from a Real Time sensor 2147483647 and reconnecting to it If your Real Time sensor frequently reports TCP Offline or Timeout errors then you may be able to reduce these errors by setting this variable s value to 2000 2 seconds SensorPowerUpDelay Defines the amount of delay between opening the Monitoring ini 0 to socket port and the start of communications If the 2147483647 sensor is powered by RTS DTR and these lines are not asserted until the socket is opened then the sensor will need some time to energize before communications wi
86. s The following is a list of common devices that can have web based capability firewalls and VPN appliances laser printers routers switches and other network equipment This section describes how to add an item for monitoring a TCP or web server port Any TCP device mail web telnet ftp VNC etc that services a TCP socket port can be monitored You will need to be logged in as admin to follow this procedure 1 Click the Manage RWME hyperlink 2 Under the Monitored Items Management heading click the hyperlink entitled Add a new item to the monitor list 3 Select TCP Server Port from the list and click the Next button 4 Under the Administrative Information section you are required to setup the following fields e Item Description enter a unique description for the server e IP Address or Host Name enter the address of the server e TCP Port This must be between 1 and 65535 enter TCP port of the server For examples of typical TCP server ports click the hyperlink entitled Click here for a list of well known TCP Ports If this is a web server or web appliance use 80 as the port number unless otherwise specified by its documentation 16 Sensorsoft Remote Watchman Enterprise 2009 User Manual e Select the Update Interval that RWME will use to check if the server is up and responding 5 Select the appropriate filename from the drop down box near the check box Send this File to the Host After
87. should refer to the Troubleshooting section of this manual Please execute the following steps to login to RWME 1 Determine the IP address or host name of the computer where you installed RWME Start your web browser Do not use Windows Explorer as a web browser 3 Type the IP address or host name into the Address box of your web browser and press the lt Enter gt key If you are using a web browser on the computer where RWME is installed you can use the localhost name or address of 127 0 0 1 If your installation of RWME is running on a TCP port other than 80 the default then use the following format in the web browser s address box http lt IP address gt lt port number gt 4 When the login page appears as shown below type in the appropriate username and password The admin and ruser accounts have a default password of begin 5 Click the Login button Z Sensorsoft Remote Watchman Enterprise Microsoft Internet Explorer lol x File Edit View Favorites Tools Help ay X ol fz MM Q ex a gt B A po Search Se Favorites Vases z Lud rel Address a http cayman sensorsoft com RWME1000001 htmlI REDI gt Go Links 2 Convert X P Select Sensorsoft Remote Watchman Enterprise 2009 on cayman Management Station Username admin Password eeso 11 Sensorsoft Remote Watchman Enterprise 2009 User Manual Stopping and Starting RWME You might be required to s
88. signed to it will reference the new group name To rename a group 1 Click the Manage RWME hyperlink 2 Click the Rename a group of monitored items hyperlink 3 Select the group name you want to rename 4 Inthe new name text box enter the new group name and click the Save button The default groups AIl Monitored Items and All Ungrouped Items cannot be renamed 28 Sensorsoft Remote Watchman Enterprise 2009 User Manual Selecting a group to view in the Monitor List To select a group for viewing 1 Click the Viewing group All Monitored Items change hyperlink in the upper right corner of your web browser A group selection window should pop up as shown below 2 Select the group you want to view from the drop down list The monitored item s of the group you selected should now be displayed in the Monitor list Sensorsoft Remote Watchman Enterprise Mozilla Firefox loj x Select a group to view sensors M Close this window after selection Sensorsoft Remote Watchman Enterprise Mozilla Firefox aD x Select a group to view cameras demos printers routers servers workstations A Monitored ltems Al Ungrouped ltems RWME stores the name of the last group you viewed in a web browser cookie For this reason when you log back into RWME using the same web browser on the same machine the last group you selected will be recalled for viewing Many pe
89. splay all log files available where you can select the name of the file you wish to view 31 Sensorsoft Remote Watchman Enterprise 2009 User Manual Alerting Alerting action in RWME is always bound to changes in state that occur on a particular variable Since a monitored item can have several variables each of these variables has its own user defined limits When the value of a variable reaches or exceeds the user defined limit it changes state causing an event to occur that can launch a user defined alerting action This alerting action is bound to a group which may contain one or more user defined actions To setup an alert for a particular variable you must do the following e specify the variable s breach limits e create a group for each breach limit e define actions that must occur when a limit is breached e add these actions to the newly created group What are scalar and Boolean variables There are two types or classes of variable that RWME uses Scalar or Boolean Scalar variables take on numeric values and often have units of measure i e 73 F or 25 RH Boolean variables can only take on values of zero or one and are represented by opposing strings i e WET DRY OPEN CLOSED What are scalar breach limits A scalar variable in RWME can be in one of five possible states based on its numeric value When the value of a scalar variable reaches or exceeds a user defined breach limit it changes state This change of stat
90. steps below 1 2 Login to RWME using the admin username From the Monitor List page click the hyperlink in the Item Description field of the monitored item This will take you to the Item Details page From the Item Details page click the hyperlink Modify this Item This will take you to the Update Existing Item page Scroll to the section Logging Alerts and Limits for Variables There you will see the monitored item s variables that can be alerted on If you are setting up alerts for a scalar variable then you need to set the appropriate breach limits and enable the checkbox for each of the breach conditions that you would like to be alerted on Please note that as long as the variable breaches one of the breach limits the Monitor List page will show that it is in a breach state even if all checkboxes breach limits have been disabled for alerting If you do not want the Monitor List to show breach states that have been disabled for alerting then simply set the breach limit to a value that can never be exceeded For example if you do not want to see nor alert on the Breach of Warning Low Limit State then simply set the Breach of Warning Low Limit to 100000 condition to be disabled Just like any other scalar value zero will be treated as f IMPORTANT Setting a breach limit to zero will not cause the breach a legitimate breach limit by RWME If you are setting up alerts for a Boolean variable then you need to set the Boo
91. t p lt CR gt within the timeout period If you receive this message once you may need to increase the value of the ResponseTimeout in the rwme ini file You will have to restart the Sensorsoft RWME 2009 service for this change to take effect If you receive this error message after trying the above you should contact your paging service provider to report a problem The paging service provider did not send lt CR gt lt ACK gt lt CR gt within the timeout period If you receive this message once you may need to increase the value of the ResponseTimeout in the rwme ini file You will have to restart the Sensorsoft RWME 2009 service for this change to take effect If you receive this error message after trying the above you should contact your paging service provider to report a problem Modem did not send an OK response within the timeout period for message send You should verify that your DTMF alert messages do not contain any character other than 0 9 and Dollar variables are also not allowed in DTMF messages and using them can cause the DTMF paging routine to function improperly and generate the above error message Unexpected response from modem You should verify that the modem is properly connected and that you have the proper modem type selected on the Manage administrative options page If your modem has DIP switches insure that they reflect the settings shown in Appendix A You should also check y
92. tart or stop the RWME service if you make adjustments to the rwme ini file or install a maintenance update You need to be logged into the target computer as the Windows administrator to start or stop the RWME service Stop the RWME software 1 Log into the target computer where you installed RWME as the Windows administrator From the Windows 2000 XP Server 2003 Start button choose Settings Control Panel Administrative Tools Services Select or double click on the service named Sensorsoft RWME 2009 4 Click the Service Control Manager STOP button u3 Start the RWME software 1 Log into the target computer where you installed RWME as the Windows administrator From the Windows 2000 XP Server 2003 Start button choose Settings Control Panel Administrative Tools Services 3 Select or double click on the service named Sensorsoft RWME 2009 4 Click the Service Control Manager START button 12 Sensorsoft Remote Watchman Enterprise 2009 User Manual Setting up Monitored Items This section describes how to create and setup items in the Monitor List These items can include Sensorsoft devices TCP servers network cameras and Sensorsoft Alert appliances If you have an item limited license RWME will limit the number of items that can be monitored After the number of monitored items has reached the license limit you will not be allowed to add items until you upgrade If you have the unlimited licens
93. tchman Enterprise 2009 User Manual 11 Once you have successfully tested the paging you can configure RWME to send alerts via paging to this person upon breach conditions Please follow instructions in section Setting up Alerts on how to do this Sending a test DTMF message to a numeric only pager 1 Click the View Address Book hyperlink 2 You will now either need to modify an existing person from the address book or create a new person for the address book To create a new person click on the Add a new Person link at the bottom of the page and then skip to step 4 To modify an existing person click on the name of the person who the page should be sent to This will open the View Member Details page 3 From the View Member Details page click on the Modify This Member link to open the Update Existing Person page 4 For this person you will need to enter the following e The person s first and last name if adding a new person e Select Numeric Paging DTMF from the Paging Type combo box e Enter your pager number e Enter the number of seconds that RWME should wait for the voice announcement to end before issuing the numeric message 5 Click the Save button If any error messages are returned then you should correct them now 6 On the next screen click the Send a Test Page to this Person hyperlink A new window will open with the information for this person You should verify this information and then click the Send Now bu
94. ther an exception has occurred on the Alert appliance An exception occurs when the Alert appliance is in an unusual state for example one of its sensors is breaching a limit The following is a list of conditions that can cause an exception on Sensorsoft Alert Monitored device in breach state Monitored device is offline Monitored device is timing out or not responding Monitored device s model has changed Monitored device has a Low Voltage problem Monitored device has a Tamper condition If an exception occurs this variable s value will read REMOTE EXCEPTION otherwise it reads REMOTE _OK You can determine the exact cause of the exception by logging into the Sensorsoft Alert appliance by clicking the hyperlink under the IP or Host Name column The SSALERT_REMOTE variable s reading can be obtained only when all of the following conditions are true e SSALERT CONNECT is UP e SSALERT RESPOND is RESPOND _OK e SSALERT PASSWORD is PASSWORD OK In other words the Alert appliance must be online responding and accepting the admin account password before it can report the presence of an exception If any of these conditions are not met then the SSALERT REMOTE variable would not have a deterministic value In turn it would have a blank reading on the Monitor List and would not be logged 19 Sensorsoft Remote Watchman Enterprise 2009 User Manual General Usage Accounts and passwords RWME uses two levels of access rights Th
95. toring a Sensorsottidevice rors es deseo asec EN E A E E R E 13 Monitoring security or safety devices on the SS6420 0 0 cecceceessessseeeceeseeeeceeeceseceaeensecaeeeaecnsecaeeneeenes 14 Monit rmg a TGP or Web Server port ernennen haves dete na ckacu seececbe E E once sutegete oa Denes ce vaceeees 16 Monitoring a network camera eneen sista aca E E A E T E E E 17 Monitoring a Sensorsoft Alert appliance cccescesecsseesseeseeeneeeseeeeeseeesecesecesceseeesecsecaecaecseeeneeeneeaes 18 General Usage oi e n N EETA AAE E te vtvgeve A O sean Sate stewase 20 Accounts and PasSWOTdS eeir o E ARE E AE E T ER e hexane 20 RWME dministrati n ocenione aei eae EAE EE EE A E E ds 20 Address BOOK ires eeo o eaei e EAE EEE RENE E ES E E E N a i 22 The Montor istenien e E EE AEN EE EER OIA EE O E Aa a S 23 Reordering the Monitor Tastee nerenin isi e E KE EEE EEEE E 24 Selecting variables to display on the Monitor List ssssesesseeseesessesesssreeesseserseseesessesesersesseeresseserene 25 Automatically refreshing the Monitor List page esssesesesesessssersesseeresstsressessrsesseesesseeresseseeseseesesseene 26 Custom variable description and Boolean strings in S86420 ssesseesessssesssesersesseesssseeeesseseeseesersesses 26 Arranging Monitored Items in Groups cccesccesecsseesseesseseceseceseceseensecesecaeceaecsaecaeecaecnaecaaecaeeeaeeeneenetens 28 Creating a Tew a K1 1 o NSE SE S E EE EEN 28 Renaming a ea 610 1 o VTA ARE E E
96. trates how to send a message to a Windows machine or user on your network using the Microsoft NetBIOS Messenger Service This procedure does not work on Windows Vista since it does not support the Messenger Service On other Windows operating systems including 2000 XP and 2003 this procedure requires that NetBIOS is enabled and the Messenger Service is running This must be done on the RWME machine and the remote machine s where the message is destined Ge pe o Click the View Address Book hyperlink Click the Add new Command Line hyperlink at bottom of the page Click on the command NET EXE In the Friendly Name box type in the name you desire for the command line In the Parameters box add the arguments or parameters This command line uses three parameters to make it run These parameters are separated by a space If you wish to use a space in the parameter list and you would like it to be represented as a space then that single parameter must be enclosed in double quotation marks For this command line you should modify the example below to be applicable on your network send computer_name D in L is R The first parameter is send The second parameter is computer_name or DOMAIN computer_name The third parameter is D in L is R You will need to change the value of the second parameter to the name of the computer where the message will be sent You should only enter the host name of the computer and not the fully qualified h
97. tton 7 This page message will be added to the RWME queue You will need to wait for the RWME queue to process the message The RWME queue operates on a First In First Out FIFO manner therefore if other alert messages are also waiting in the RWME queue then this message may take a few minutes to be delivered You may wish to open the paging log file to check to see if the page was sent successfully or if problems were encountered Paging log can be viewed by clicking the View Log Files link on the left hand side followed by clicking the link paging log If paging log shows that a problem occurred then you should refer to the Troubleshooting section of this manual 8 Once you have successfully tested the paging you can configure RWME to send alerts via paging to this person upon breach conditions Please follow instructions in section Setting up Alerts on how to do this Setting up a command line For the following sections you will need to be logged into RWME using the admin account When you are setting up command lines to be run from within RWME you will need to ensure that any programs that you want to execute reside within the User Executables sub folder of the 39 Sensorsoft Remote Watchman Enterprise 2009 User Manual RWME installation Only files in this folder will be executed by RWME Please see the Security Considerations section for more information Sending a message to a Windows machine or user This example demons
98. ually 6101 e Update Interval Select the interval that RWME will take readings from the device 5 Click the Save button The device item is now added to the monitor list 6 Click the hyperlink entitled View Monitor List to see the device reading s in the monitor list If the status column shows an error for this item you will need to carefully check your settings in the device setup Important Device or terminal servers that are hosting Sensorsoft devices must be configured to use the correct serial port settings The correct settings are 1200 bps 57 600 bps for SS6420J 8 bits and no parity In addition set the device servers idle timeout to at least 2 minutes to prevent RWME from being unexpectedly disconnected Please consult your device terminal server documentation to configure these setting If you are using a Lantronix device server that you purchased from Sensorsoft consult the Sensorsoft documentation that came with the device server 13 Sensorsoft Remote Watchman Enterprise 2009 User Manual If the device being monitored is the Sensorsoft Contact amp Voltage Sensor SS6420 then continue to the following section Monitoring Security or Safety Devices on the SS6420 Monitoring security or safety devices on the SS6420 This section describes how to configure RWME to monitor security or safety devices connected to the Sensorsoft SS6420 Contact amp Voltage Sensor Such devices include but are not limited to door conta
99. utton On the next page click the Send a Test Email to this Person hyperlink A new window will open with the information for this person You should verify this information and then click the Send Now button This email message will be added to the RWME email queue You will need to wait for the RWME email queue to process the message The RWME queue operates on a First In First Out FIFO manner therefore if other alert messages are also waiting in the RWME queue then this message may take a few minutes to be sent To check on the status of this message open the smtp log file to check to see if the email message was sent successfully or if 36 Sensorsoft Remote Watchman Enterprise 2009 User Manual problems were encountered The smtp log can be viewed by clicking the hyperlink View Log Files followed by clicking the link smtp log If smtp log shows that a problem occurred you should refer to the Troubleshooting section of this manual Once you have successfully tested the email you can configure RWME to send alerts via email to this person upon breach conditions Please follow instructions in section Setting up Alerts to do this Sending a message to a pager device using a modem If you are new to the Sensorsoft Remote Watchman line of products we suggest that you read Appendix B Paging Tutorial before continuing Setting up the modem 1 If you are using an external modem you will need to ensure that it is turned on an
100. variable is set to 160 which means RWME truncates all messages to fit a 160 character limit 58 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix D Using Dollar Variables in your messages Dollar variables can be used in SMS email and command line messages During an actual alert the dollar variable is substituted with live data from the monitored item and placed in your message The following are the supported dollar variables Variable RWME 2002 Build RWME 2002 Build RWME 2005 Build 76 and earlier 94 to Build 150 200 forward Device Location SL L L Date and Time DT T T Variable Reading VV R R Device Item Description SD D D Device Comments SC C C Alert Type AD A A IP DNS Name IP P P All Variable Names and SAV X X Readings Variable Name VN V V Variable Description Not Supported Not Supported Z New Line N N N RWME Build 94 and forward continue to support older dollar variables used by RWME Build 76 and earlier 59 Sensorsoft Remote Watchman Enterprise 2009 User Manual Appendix E Running RWME Command Lines As an alternative to interacting with RWME through its web interface it also features built in command line support for automating useful and repetitive application specific tasks These commands can include tasks such as controlling relays changing sensor variable description state strings SS6
101. variables e g Temperature or Humidity Breach of Boolean Limit alert is generated when the item s reading changes to the Boolean value specified These alerts are related to items that contain Boolean variables e g WET DRY PWR FAIL PWR OK UP DOWN Breach of Critical Limit alert is generated when the device s reading moves to or beyond the limits specified These alerts are related to devices that contain scalar variables e g Temperature or Humidity Non Alert State Restored alert is generated when the device s reading is back to normal after breaching an alert limit Device Model Changed alert is generated when the model number of the monitored SSD changes between readings You may want to use these alerts to notify you if someone switches devices For example let s say that you are monitoring two SSD s a temperature device and a humidity meter If someone were to come along and swap these two devices you would no longer receive alerts for high or low temperature or humidity readings for either device because all of the alerts are bound to the original configuration If you were to receive a device model changed alert you would have an opportunity to correct the situation A Communication alert is generated when RWME receives corrupted or unexpected data from a device during polling If you are receiving numerous communication alerts this can be an indication that there is no longer a SSD connected at the remote locati
102. ware reacts to this radical change in variables by disabling the log and alert settings and sending a warning email to the RWME Administrator Monitor List shows a monitored item to be in breach state even though the item has not been assigned an alert group or breach limit In RWME Build 94 or higher the Monitor List will show an item color change to be in breach state as long as the item s reading has exceeded its breach limits This allows users to see if an item has exceeded defined limits without having to setup an alert group If you do not want the Monitor List to display the breach state for an item simply modify the breach limits of the item to be well beyond any normal scalar reading See the following example Critical High Limit 100000 Warning High Limit 10000 Warning Low Limit 10000 Critical Low Limit 100000 After selecting CREATE NEW GROUP from the Alert Group selection box on the Modify this Item page the Create New Alert Group page does not pop up This could be due to any of the following possible causes Your web browser is not supported Your web browser does not have JavaScript enabled You incorrectly used Windows Explorer to access the RWME web server as shown below It is important that you Do NOT use Windows Explorer as a browser for RWME Although Windows Explorer supports browsing it does not have the full capabilities of Internet Explorer The proper way to launch Internet

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