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Masterclock RC 500 User Manual – v2014.01.01

1. Both time and date are required They shall be treated as UTC referenced The new time and date is applied the moment Set Now is clicked RES ET D EVI CE __ Cancel See Reset Device window page 32 MANAGING DEVICE To open Device Settings and show Configurable Options buttons double left click on device in NTDS A Clocks Discovery Window NTP Clocks B E Conference Room RC500 Device ID 6779 Device Setting P a RC500 14 C7 RCSOO AE 41 Known devices CRL Bell Ringer MCR Reference Generator E NTDS Clocks Interface Address Configurable Options Firmware Serial Device Version Number Time Reference Network Configuration RC500 1 0 9 12012002 Input Control Display Properties Clock Control Settings Local Time Settings Discover Exit Global Password F Ing Daylight Saving Time Save Time Zone Time Offset Save and Close Status Exit Administrative Functions Masterclock RC 500 User Manual v2014 01 01 Device Settings The device settings window will display network device and can be configured to display time in the format that you prefer using time zone offsets and DST settings to completely customize it relative to UTC time The top right section of the Window shows the current firmware version and serial number of the device lt r RC500 00 E9 Device Settings Configurable Options Firmware S
2. 3 Ifthe time reference is already providing time with local time zone and or DST offsets then set the time zone and or DST offset of the RC500 to UTC If the time reference is providing UTC time then configure your RC500 to have a local time zone and or DST offset 4 Your time reference is not providing the time date that you expect Contact the individual responsible for the time reference for more information DST is not properly negotiated Possible reasons solutions 1 Verify the DST is enabled on RC500 2 Verify that the correct format of DST is enabled US EU 3 Check to make sure that you do not have DST enabled on both clocks and RC500 Unable to discover the RC500 using WinDiscovery Possible reasons solutions 1 Verify that you have supplied power to the network device 2 The discovery process was not complete After selecting the Discover button wait until the discovery status indicates 100 completion 3 Verify that the RC500 is on the same physical network as the computer from which you are running WinDiscovery Masterclock RC 500 User Manual v2014 01 01 4 7 If the computer is separated from the device by a router on a remote network or a firewall it is likely that the router firewall is blocking communications with the device Run WinDiscovery from a computer within the remote network or ask a network system administrator to configure the router firewall in question to pass through both directions
3. The RC 500 is a remote control timer that adds count down and count up control features to our NTDS and TCDS clocks CE FE Table of Contents The RC 500 is a remote control timer that adds count down and count up control to NTDS and TCDS digital display clocks CQiastorciock i MODE SET OCK uP 3 C MMUTE SECONT START PAUSE STOP Thank you for your purchase of a RC 500 remote control timer from Masterclock Here you ll find instructions for unpacking and installing your device proper care and configuration We are here to help You can reach us using various contact methods phone email etc found at our website www masterclock com Before calling please attempt to find the answer to your situation here You ll find this user manual will handle virtually all of your questions DISCLAIMER The information contained in this document is subject to change without notice Masterclock Inc hereinafter Masterclock or MC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Masterclock Shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this BM OCU ODN PAPE E N EE A 3 Installation esa cxcceconequatvatcubeaciesonusceeadnaesanmenmanenuacchacteeandtmedganc
4. A login prompt is presented if a password has been configured for the device The configuration menu will be displayed when the correct password has been provided The factory default password is public Type to display the screen at left See this and commands like this at the bottom of the Telnet screen at left 37 Type help to display the abbreviated screen at left Type the command name corresponding to the desired action such as timezone then press Enter or Return Follow the command with a 2 to show more options and the command string Shown at left timezone command with results and timezone command with results Current configurations default settings are displayed Depressing the Enter Return key with no number or letter will retain the current setting It is recommended that a robust naming scheme be developed before devices are installed to different locations within an organization If Telnet is turned off while ina Telnet session the network device will reboot and the session will end To enable Telnet access either Reset to Default or use WinDiscovery and from the Device Settings window click Communications Control Telnet Control and check V Allow Telnet Configuration TELNET CURRENT CONFIGURATION DEFAULT SETTINGS Depressing the Enter or Return key with no number or letter will reta
5. AAL e P E EEEE E E A E E Ethernet communication with NTDS Digital Time display Power AC VOID Sco secapecceeainene O 100 240 VAC FF ISIC V eaiaaiecvasstoauunnsansoseser asctenaddeoteretaseetanaees 50 60 Hz Consumption scvisssiuncnsssisncncrsenvievndadinederaeevenennnienss 5 W CONECTO cate anceaseeicnctneeeteecsececcentaticucesetasuctoanones Universal IEC input connector PoE PRON E E A E T E E E eee PoE Power over Ethernet There are no user serviceable parts inside the RC500 Timer Control Unit Please contact Masterclock Inc if you require servicing or repair 40 Internal Battery Circuit Maintenance Free Rechargeable Battery 3V 17 mAh Coin Cell Rechargeable Manganese Lithium Panasonic ML1220 V1A Rechargeable Manganese Lithium coin cell Panasonic ML1220 and recharging circuit requires no maintenance and retains all configuration settings for two weeks minimum holdover without applied external power Operating Storage Temperature and Humidity Operating Temperature sesseseseesesrrererrersn 32 to 140 F 0 to 60 C Relative Humidity cccccccccssseeeeeeeeeeeeeees O to 90 non condensing Storage Temperature ccccceseccccesseeeeeeeeees 40 to 185 F 40 to 85 C Size and Weight WEE eaaeo A ose 6 82 17 32cm LONE o a E 5 24 13 31cm DEDU eee ates 2 37 6 02cm WEIR sosea E 2 2lb 35 202 Masterclock RC 500 User Manual v2014 01 01 Problems Troubleshooting Un
6. IO Windows Media Player g Windows Update A XPS Viewer a ian A Accessories Documents p Games Pictures WinDiscovery Music Once you click Discover shown below all network clocks accessible on the network will announce their presence and the status bar will display the count of devices found When complete a list of device families and groups will be displayed in the left pane of the WinDiscovery window RC500 will be displayed along with any other devices that are on the network m Known devices CRL Bell Ringer Device Interface Address 17 MCR Reference Generator NTDS Clocks NTDS A Clocks NTP Clocks RC500 Controller RC500 Device RC500 14 C7 RC500 18 DA RC500 1E 41 I Include discovery for attached Masterclock ALD displays This may significantly increase discovery time 14 27 26 01 06 2014 Click Discover to view NTP devices on your network Each clock is configured with a device name from the factory This name includes the model name and a MAC address Media Access Control extension You can change the device name to one convenient for your site preferably one that helps you to later identify the exact physical location of the device i It is highly recommended that only one user uses WinDiscovery at a time and other methods should not be used to manage the network clocks while using the WinDiscovery software application Masterclo
7. Set HOUR Select a preset of 0 24 hours Standalone Menu Select a negative Time Zone offset MINUTE Select a preset of 0 59 minutes SECOND Select a preset of 0 59 seconds Q Masterclock HOUR MINUTE SECOND START PAUSE STOP Action There are three action buttons START PAUSE and STOP Set Description START Initiate or resume the count routine PAUSE Pause the running count STOP Terminate the count routine and reset preset for next routine Masterclock RC 500 User Manual v2014 01 01 Operation Input Output OVERVIEW The RC500 is a programmable single channel timer control unit The RC500 will communicate with single or multiple TCDS and NTDS digital time displays or it may stand alone RS485 COMMUNICATION i Donot comeca Moreton oneRe TCDS series of digital time displays are connected to the 500 to the same splitter The RC500 can control up to six digital clocks RC500 using the RJ12 port and a 6 wire 6P6C straight through modular cable Time stamps are sent to the RC500 every several seconds The accuracy of the time is dependent upon the referenced time in the TCDS To control multiple remote clock displays using a single RC500 connect each remote clock display and the RC500 to a 6P6C male splitter shown at left Any remote display connected will receive commands sent from the RC500 6 WAY SPLITTER RC500 Connect one end of a 6P6C
8. document for details on the standalone menu Count Up Select the mode of operation by pressing the button labeled UP Enter the end number preset by pressing the HOUR MINUTE or SECOND buttons With each corresponding button pressed the digit on the display will increment EC HOUR MINUTE SECOND Press START to send a command to the remote display and start the routine The display will show the running count At the end of i the routine the display on the RC500 and remote display will flash three times and hold for a command START PAUSE STOP Masterclock RC 500 User Manual v2014 01 01 During a routine press PAUSE to freeze the running count To continue press START and the routine will continue from its paused count _ START PAUSE STOP To end a running count before its end number is reached press STOP and the count will reset back to the preset i e end number and hold for the next command START PAUSE Count down Select the mode of operation by pressing the button labeled DOWN Enter the start number preset by pressing the HOUR MINUTE or SECOND buttons With each corresponding button pressed the digit on the display will increment SET L MINUTE SECOND 1 Press START to send a command to the remote display and start the routine The display will show the running count At the end of the routine the display on
9. oO Oo preprogrammed real time The preprogrammed real START PAUSE STOP time may reference local or UTC or whatever real time was programmed into the RC500 prior to the initialization of the count time You cannot freeze the Count to Time routine To abandon the existing Count to Time press DOWN again To release the display device press CLOCK m RC500 will auto adjust for Daylight Savings Time and Leap seconds Therefore if the RC500 is counting down towards a time between 0200 and 0259 on the first morning of Daylight Savings Time the count will advance 24 hours to the first available time of 02 because that time does not exist on that morning The Count to Time feature will automatically count down towards the next real time programmed into the RC500 Depending on the settings in WinDiscovery the RC500 will then perform a Count end flash and commence a negative count upwards from zero removing leading zeros Or will then infinitely flash all zeros Siem Dim Bright 5 Display Options Time Display X TE Time 12 hour Leading Zeros On is Local e Time 24 hour Leading Zeros Off Speaker f fe Ex Count end Flash x3 C Infinite Masterclock RC 500 User Manual v2014 01 01 Custom Time Menu There are situations where the end user needs to display time differently than from a time reference When the custom time is used the time displayed will not h
10. Manual v2014 01 01 Contact Us Masterclock Inc 2484 West Clay Street St Charles MO 63301 USA website www masterclock com USA and Canada 1 800 940 2248 1 636 724 3666 1 636 724 3776 fax International 1 636 724 3666 1 636 724 3776 fax 50 Sales sales masterclock com Technical Support support masterclock com Masterclock Copyrights Copyright 2011 Masterclock Inc All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Masterclock Inc Trademarks Trademarks mentioned in this manual are the property of their respective owners Masterclock RC 500 User Manual v2014 01 01
11. NTP CLIENT is enabled by default However it IV Enable NTP client NTP client settings G Query Ntp Server For Time C Listen For NTP via Broadcast Address 255 255 255 255 Listen For NTP via Multicast Address Multicast Notes Class D 224 239 xxx xxx XXX 224 0 1 1 recommended Broadcast is still enabled when using Multicast unless authentication is used Multicast IP address to use is entered below NTP Server names V Use NTP server provided by the DHCP server Checking this box may cause your settings For the Primary and or Secondary server to be overridden Primary NTP server 10 0 100 26 v Secondary NTP Server v NTP Client Authentication Settings NTP Client Advanced Settings may be desirable to disable the NTP client for certain applications such as those in which the RC 500 will not reside on a network during typical operation Deselect Enable NTP client if desired The network client can be configured to either query the NTP time server at a selected interval to listen to NTP broadcasts only or to listen to multicast broadcasts NTP CLIENT SETTINGS Cancel QUERY NTP SERVER FOR TIME is enabled by default This is the unicast mode The default configuration is to query the NTP server at 10 second intervals The NTP settings are located in the upper left hand section of the window The Primary reference information must be configured in order to acquire 23 time
12. The list below is for illustration purposes Refer to your sales order for actual items shipped e RC500 e CD ROM WinDiscovery and User Manual e Power o AC power cord with IEC plug o PoE uses the CAT5 Ethernet patch cable e Communications o CAT5 Ethernet patch cable NTDS series o 6P6C modular cable TCDS series Cat5 Ethernet patch cable CD with user manual and software AC power cord with IEC plug Masterclock RC 500 User Manual v2014 01 01 Connections _ The back of the RC 500 with power and communication sockets IEC socket RJ12 port RJ45 port AC power optional RS485 communications Ethernet communications This socket will not TCDS series digital NTP series digital time display appear on NTP time display PoE optional models Network Installation You may install the RC500 on your desk top Attach power and communication at the back according to these specs Some users will connect their RC500 to a network for external time reference If you ordered a PoE Power over Ethernet unit plug in the CAT5 Ethernet patch cable for power and Others will use their RC500 as is by communication input output to the RJ45 port simply plugging it in If you do not use network inputs please refer to the Standalone Instructions on page 13 If you ordered AC power plug in the AC cord into its IEC socket customized for your country All AC power cords have a standard IEC female plug on one
13. UDP broadcasts on port 6163 Note If this does not resolve the detection problems you may additionally configure to pass through both directions UDP broadcasts on ports 6165 6166 and 6364 Some routers will not forward UDP broadcasts across networks currently this capability is required to use WinDiscovery for enterprise level management of Masterclock Inc network appliances If you are running a personal firewall product such as Zone Alarm or Black ICE or the built in Windows firewall you must adjust their configuration to pass through both directions UDP traffic on port 6163 Verify that the hub switch router is capable of supporting the 10MB speed that the attached network device requires Verify that the network device and the computer running WinDiscovery are attached to the network Verify all network cables hubs etc are in proper working order No response to configuration changes under WinDiscovery garbled characters Possible reasons solutions 1 The WinDiscovery application has been open for too long and the device s configuration s has have changed For the example this can occur if the DHCP server has issued new refreshed addresses Close the WinDiscovery application and restart The discovery process was not complete before selecting device After selecting Discover button wait until the discovery status indicates 100 completion Verify that the physical network cables and equipment and configuration
14. cable to the RC500 and the other end to a splitter TCDS Connect one end of a 6P6C cable to a TCDS digital time display and the other end to the same splitter as the RC500 NTP Network Time Protocol NTP driven clock displays are connected to the RC500 on a local Ethernet network using the RJ45 port and a CAT5 Ethernet patch cable Assigning the remote clock displays to your RC500 is done within the software application WinDiscovery page 16 Please refer to the Configuration section of this H document for details on using WinDiscovery and assigning remote clock displays to a RC500 Masterclock RC 500 User Manual v2014 01 01 Control Button Details Q Masterclock RC500 THREE BUTTON SETS ON THE FACEPLATE The MODE set controls whether you want simple clock operation count up or count down The SET set controls the hour minute and second The remaining lower row set starts pauses and stops START PAUSE STOP the other two modes Examples Cie combination of There are four modes of operation LED display and e Clock illuminated buttons e Count up indicate the selected e Count down mode and current step e Count to Time being performed Below are a few scenarios of how to program and run a routine 10 Clock Press CLOCK to exit the Up or Down mode or the standalone configuration menu CLOCK UP H Please refer to the Configuration section of this
15. e Reference time input from NTP or stand alone with internal oscillator e Modes include count down count up and clock e Count down mode includes a to time feature e Current mode select indicated by illuminated buttons e UTC local Daylight Saving Time or custom time e Control up to 6 TCDS clocks and devices simultaneously e Control an unlimited number of Ethernet clocks and devices simultaneously e All configuration settings are retained in non volatile flash memory during loss of power e RTC Real Time Clock backup retains time during loss of power or reference e Uses RJ12 6P6C modular cable to interface with remote displays e Six digit LED display counter e Rubber feet for tabletop use e Stainless steel or black powder painted case Icons Used In This Manual Caution This icon signifies a potential hazard and gives tips on how to avoid them Important Information This icon indicates to an important step that must be followed Technical Note This icon describes technical terms and actions Helpful Hint This icon suggests the general setup and practice H Printing While optimized for onscreen viewing the pages of this manual are formatted for printing on 8 1 2 x 11 and A4 sized paper giving you the option to print the entire manual or just a specific page or section Masterclock RC 500 User Manual v2014 01 01 Unpacking and Installation Supplied Ship Kit
16. end and a country specific male plug on the other When using AC power do not also use PoE Instead use a 6P6C modular cable TCDS series for communication input output to the RJ12 port The enclosed CD contains a pdf of this User Manual and discovery communication configuration Microsoft Windows based software called WinDiscovery If you have not already downloaded WinDiscovery for another Masterclock product you should do so now for your RC500 See page 16 On the following page p 6 are two sample wiring diagram solutions using the RC500 one for NTDS along with a TCDS digital display clock and one for only NTDS digital display clocks Masterclock RC 500 User Manual v2014 01 01 TCDS and NTDS digital display clocks Masterclock e EAr EE HO Gamin AC Input RJ12 RJ45 Reset RC500 Timer Controller Ethernet Switch Router or PoE Swtich 6P6C modular cable RJ12 connectors CAT5 Ethernet cable RJ45 connectors TCDS Series Digital Clocks Display NTDS Series Digital Clocks Displays Game CAT5 Ethernet cable 6P6C modular cable with RJ12 connectors asterclock NTDS digital display clocks Computer AC Input RJ12 RJ45 Reset RC500 Timer Controller p r Router CAT5 Ethernet cable NTDS Series Digital Clocks Displays Game CAT5 Ethernet cable 6P6C modular cable with RJ12 connectors Masterclock RC 500 User Manual v2014 01 01 Interface Th
17. from an NTP reference Enter either the IP address or Internet address URL Uniform Reference Locator for the NTP reference If available enter a secondary reference for backup The primary and secondary server information can automatically be configured by the DHCP server when selecting the Use NTP server s address provided by DHCP server provided your DHCP server is configured to do so Consult your network administrator to use this option By default the NTP clock will operate only in Unicast Query mode using server port 123 This mode is selected exclusively when neither the listen for NTP broadcast nor the listen for NTP multicast modes are selected Masterclock RC 500 User Manual v2014 01 01 Listen for NTP via broadcasts address The network clock can be configured to listen to NTP broadcasts by selecting the Listen for NTP via broadcast address 255 255 255 255 checkbox NTP Client V Enable NTP dient Cancel NTP dient settings C Query Ntp Server For Time Listen For NTP via Broadcast Address 255 255 255 255 Listen For NTP via Multicast Address Multicast Notes Class D 224 239 xxx xxx XXX 224 0 1 1 recommended Broadcast is still enabled when using Multicast unless authentication is used Multicast IP address to use is entered below Select by clickin 8 NTP Server names V Use NTP server provided by the DHCP server Checking this box may cause your settings for t
18. is used Multicast IP address to use is entered below NTP Server names G Checking this box may cause your settings for the Primary and or Secondary server to be overridden Primary NTP server 10 0 100 26 25 Secondary NTP Server NTP Client Authentication Settings NTP Client Advanced Settings When enabled the multicast class D group address may be specified as well as the frequency that multicast broadcasts will be issued This can be changed as desired The network clock can listen for NTP multicast broadcasts using the full class D group address range The network clock does not restrict the use of the multicast address assignment and supports the full range of class D multicast addresses or groups from 224 0 0 0 to 239 255 255 255 These groups or class D address ranges for multicasting are defined and governed by RFC3171 IANA IPv4 Multicast Guidelines Typically the multicast address range 224 0 1 0 224 0 1 255 Internetwork Control Block is used for NTP traffic however please refer to the RFC3171 for your specific application and implementation While listening to NTP broadcasts multicasts the network clock cannot be configured to query the time server Some NTP SNTP clients will expect NTP servers to operate on port 123 and cannot be configured to use alternate ports Masterclock RC 500 User Manual v2014 01 01 Client V Enable NTP client Cancel NTP clie
19. stainless steel case finish Manufacturer s instructions should be followed Magic Complete Stainless Steel Cleaner and Polish Spray Magic American Products Washing to Minimize Scratching Fresh paint splashes grease and smeared glazing compounds can be removed easily before drying by rubbing lightly with a good grade of naphtha or isopropyl alcohol Follow the alcohol rub with a mild detergent wash with warm water and end with a thorough rinsing with clean water using a clean damp lint free cloth Foreign Substance Removal e Butyl Cellosolve For removal of paints marking pens lipstick etc e The use of adhesive tape or lint removal tools work well for lifting off old weathered paints e Toremove labels stickers etc the use of kerosene naphtha or petroleum spirits is generally effective When the solvent will not penetrate sticker material apply heat hair dryer to soften the adhesive and promote removal Gasoline should never be used Masterclock RC 500 User Manual v2014 01 01 Service Information We sincerely hope that you never experience a problem with any Masterclock product If you do need service contact Masterclock s Technical Support team A trained specialist will help you to quickly determine the source of the problem Many problems are easily resolved with a single phone call or email If it is necessary to return a unit to us an RMA Return Material Authorization number will be given to you Visit
20. 1 01 Time Display Format r z The unit can display time in 24 or 12 hour formats When set to 12 h r 5 2 DA hour format the AM PM indicator will be on during the PM hours 712 Time Zone Offset e e To have the unit display time other than UTC press HOUR to r 00 F 00 select positive or negative press MINUTE to select the hour and press SECOND to select the minutes 06 00 H Do not adjust for DST in Time Zone Offset Set DST from the next menu setting Daylight Saving Time 12 30 Daylight Saving Time z F There are three options for DST settings For information of q S F e off standards for United States Canada and European Union DST please refer to the section Daylight Saving Time in the previous section of this manual E U US Time Displayed 3 In addition to time zone offset the display can show UTC or local t x LOC time i e time zone offset daylight saving time UtC Leading Zero This feature will allow a 0 to be displayed for the first digit between the hours of 1 and 9 Ott O on The RC500 Display Properties will not affect the remote clock display settings i Changes made using WinDiscovery will over write the standalone settings and vice versa Masterclock RC 500 User Manual v2014 01 01 Installation The WinDiscovery software application is a program designed to run under the Microsoft Windows operating system and is sup
21. Stamp the Largest Time Adjustment and the Average Time Adjustment DHCP Enabled The Status window is a display only window that gives you the current information on the network device and synchronization activity This status update is not precise but is intended to give you a view of the device display for troubleshooting purposes The Status also shows the active NTP server primary and or secondary the current synchronization status and time adjustment information Masterclock RC 500 User Manual v2014 01 01 Time adjustments are changes to the internal time reference as compared to the NTP server 1 While acquisition of NTP server e Initial startup e After loss of power e After loss of NTP 2 Change to the device configurations e Network Configuration e Reset Device RC500 00 E9 Status 2S Display snapshot UTC Time 22 44 10 07 11 2011 05440 Local Time 17 44 10 07 11 2011 Current Reference NTP Reference Status Reference Locked Last Time Lock Lost UTC 17 28 23 07 01 2011 Last Time Lock Restored UTC 22 42 46 07 11 2011 Network NMEA NTP Name RC500 00 E9 Model RC500 Device m Network Configuration Ethernet 00 21 32 09 00 00 Sa IP 10 0 100 147 Netmask 255 255 252 0 Gateway 10 0 100 5 DNS 10 0 100 5 DHCP Enabled Close In addition to the standard status indications the network device will display a special error indicator under the statu
22. able to communicate to slave display clock Possible reasons solutions 1 Verify the correct RJ12 6P6C modular cable is being used i e 6 conductor Verify all connections are secure between the RC500 and slave display clock Check to make sure power is applied to all devices Check the cables for hard bends kinks or cuts Verify that the correct adapters and splitters are being used i e 6P6C ia ne cel Colons are flashing Time is incorrect Possible reasons solutions 1 The RC500 is not currently connected to a valid time reference 2 There isa problem with the cabling between the RC500 and the time reference Verify that all cables and connectors are in good condition Unable to lock to time code Possible reasons solutions 1 RC500 is not currently connected to a valid time code source Verify that all cables are properly connected Verify that all cables and connectors are in working condition The time code format being fed to RC500 is not recognized format Verify the time code reference is a format supported by the RC500 Signal level of time code is not at acceptable levels 41 OM i a a Not displaying the correct local time Possible reasons solutions 1 The unit is not receiving time code Verify that the colons on the LED display are on solid 2 The time reference is referenced to UTC but your local time zone reference of your time reference and then set the time zone offset to arrive at a correct local time
23. ans that only part of the feature is turned on vidi Tablet PC Components N Telnet Server d TFTP Client lt Lok Cancer Masterclock RC 500 User Manual v2014 01 01 a m Telnet 10 0 100 14 password gt ping gt properties reboot ref lossdashes gt settodefault gt 7 RC566 TELNET COMMANDS Show or change the Brightness Follow with a from 1 to 4 to set brightness Show or change the debug output Show or change the device s Name Show or change the DHCP setting Show or change the Daylight Saving Time settings Show or change the display Format 12 or 24 hour time Exit the telnet session Show or change the multicast control settings Show the device s network properites Show or change an IP setting The device will restart Show or change the NIP Network Time Protocol settings Show or change the NIP Client advanced settings Change the Password Ping to a specified host Show the device properties Reboot the device hard reset Show or change displaying dashes on reference loss Reset the device to factory defaults Show or change the speaker output settings Show status information Show or change the telnet port and or turn off telnet access Show the Time or change time and date Input is assumed to be UTC Telnet 1 gt Show or change the Time Zone Add supress leading zero 24 hr time Displays this listing of telnet commands Foll
24. ant to display UTC or local time This feature may be most Set Time and Date useful for demonstrations in lab situations or in environments where an external reference time signal is not available Use this when the built in NTP client is Time Date oun gt 7 disabled or when a network connection to an NTP server is not available UTC Time and Date from the PC clock Both time and date are required They shall be treated as UT C referenced Click the Set Time Date button to reset the time to The new time and date is applied the moment Set Now is clicked your preference You will be prom pted with some Cancel additional instructions then offered the choice to 32 continue Click Yes In the Set Time and Date window left click the Custom button to enter your new time and date Click the Set Now button to activate your custom time To return to UTC time choose UTC Time and Date button from the PC clock then click Set Now Install New Option Leap Second Date Set Time Date Email Configuration Set Password SET PASSWORD See pg 19 Reset Device b RESET DEVICE RE ras L rawn Click Reset Device to induce a soft reset This ___teapsecondDdate procedure allows the RC 500 to clear its current ae Email Configuration communications buffer and re initialize its processing which includes another software request for a DHCP address This feature is intended to allow the user to remotely r
25. at LAB CERTIFICATE OF CONFORMITY Certificate Number UCN 800509446285 Job J10453 Date of Issue 2011 10 17 Certificate valid up to 2014 10 16 Brand Name Masterclock Inc Type COUNTER CONTROLLER RC500 POE Model N COUNTER CONTROLLER RCS500 POE Manufacturer Masterclock Inc Address 2484 W Clay St 63301 St Charles MO United States Standard Used EN 55024 1998 A1 A2 47 EN 55022 2006 A1 2007 Conclusion The product meets the technical requirement of the above standards and the technical requirements of the following directives EMC 2004 108 EC This certificate is only valid for the equipment and configuration described in conjunction with the test data detailed above and with compliance with all applicable legal requirement for the product The CE mark as show below can be used under the responsibility of the manufacturer or the importer after completition of an EC Declaration of Conformity and compliance with all relevant EC Directives prescriptions Copyright of this Certificate is owned by CELAB Italy and may not be reproduced other than in full and with the prior approval of the General Manager Use of this certificate is subjected to Celab regulation available on Celab web site Please check the authenticity of this certificate and related information in the web site lab com introducing the UCN number in the Check document authenticity area You will see copy of this certificate and regulation o
26. ave Time Zone offsets or DST applied However the time can be displayed in 12 or 24 hour format H Please refer to Standalone Menu Display Properties in the previous section of this document for configuration of display settings custom time entered To enter the custom time menu press CLOCK If you entered the custom time menu accidently press CLOCK to cancel and return to clock mode Enter the time in 24 hour format by pressing the HOUR MINUTE and SECOND buttons until all dashes are replaced with digits With each corresponding button pressed the digit on the display will increment Press and hold to enter a rapid movement Press CLOCK to exit the menu and display the custom time i To use the custom time feature any external time reference i e time stamp has to be removed or disabled If the RC500 is receiving time stamps it will display this time not the MODE CLOCK UP DOWN SET i HOUR MINUTE SECOND CLOCK UP DOWN i If dashes are displayed the time will not be set and the display will revert back to the internal RTC time When the custom time is no longer needed there are three ways to restore time e Receive time stamps from TCDS or lock to a NTP time server e Cycle power by removing the AC power cord for a few seconds e Reset RC500 to factory defaults H Please refer to Reset Configuration to Factory Default in the next
27. ck RC 500 User Manual v2014 01 01 Click on the plus sign to the left of any family or group to open and view device types that were found Click on the minus sign to close and not show the device family or group Click on any device group and it will list the devices in the right pane with all devices of that type found To configure another device group click on the device name in the left window and the device names will then appear in the right window ready to be managed Known devices CAL Bell Ringer H MCR Reference Generator E MFD Multifunction Display NTDS Clocks NTP Clocks RC500 Controller RC500 Device Include discovery for attached Masterclock ALD displays Discover ext Global Password Stes z _ Discover o E This may significantly increase discovery time 11 27 15 01 02 2014 18 Right click the device name and the properties window will open Click on a menu choice to open the window for that function The choices are Properties a CAL Bel Ainger m A Network Settings E o anbe Device Settings paesa Set Password ae Set Time Date GET Properties Status Network Configuration Reset Device REA Set Password Set Time Date Status Diaa Reset Device Include discovery for attached Masterclock ALD displays This may significantly increase discovery time 11 33 27 01 02 2014 H Use the Cancel button to exit the screen without applying c
28. curity Network and Internet Hardware and Sound e Programs User Accounts and Family C f By default Microsoft Windows 7 has the Telnet Client disabled To enable open Control Panel click on Programs click on Turn Windows features on or off check V Telnet Client and click OK i i U Uninstall a program A terminal style configuration interface is available via Telnet To connect with the network device in this manner use any standard Telnet client application specifying the IP address of the clock as the server with which to connect The factory default port is Telnet server port 23 By default Microsoft Windows 7 has the Telnet Client disabled TO INITIATE A TELNET SESSION IN WINDOWS Select the Run command line interface from the Start menu and enter the command Telnet followed by a space and then the IP address of the unit and click OK TO ENABLE TELNET IN WINDOWS Open the Windows Control Panel click on Programs click on Turn Windows features on or off check v Telnet Client and click OK 36 TO ENABLE TELNET IN LINUX See your system administrator G E gt Control Pa Programs gt Search Control Pane p Programs and Features Turn Windows features on or off E3 Windows Features ESR x Turn Windows features on or off To turn a feature on select its check box To turn a feature off clear its check box A filled box me
29. e Settings window Daylight Bias 01 00 00 Disable daylight time 00 00 J Time reference for daylight saving time shift V Use UTC instead of local time Daylight Bias ae 1 00 00 F Disable daylight time Time reference for daylight saving time shit Use UTC instead of local time Daylight saving time start Daylight saving time end Daylight saving time start Daylight saving time end C First First C First C Fist Second C Second C Second C Second C Third C Thid C Thad C Thid C Fowth C Fourth C Fourth C Fowth C Last Last Last Last C Absolute C Absolute C Absolute C Absolute Day of week Sunday v Day of week Sunday Month March Month November v Day of week Sunday Day of week Sunday Month March v Month October v Day of month Day of month Day of month Day of month Time 2 00 00 A Time 2 00 00 E Time 01 00 00 Time 01 00 00 a US Canada Standard US Canada Standard EU standard a o e EUstandad OK Current Windows Setting Cancel Current Windows Setting Cancel US Canada DST standard EU DST standard Masterclock RC 500 User Manual v2014 01 01 Time Zone Offsets A Time Zone offset or bias can be used to adjust the time for display purposes because the default is UTC time Local or custom time can be set as a positive offset indicating that the unit is earlier than UTC time or The RC500 int
30. e and Close button prior to clicking the Exit button SET PASSWORD Each Masterclock device in your network may have its own password see the Properties window to Set Password or you may create a Global Password on the Discover window The default password is public Your custom password should be one to eleven characters and is case sensitive For added password strength you should use both alphanumeric and special ASCII characters The password must be entered twice to confirm the entry Click Change Password to save it Masterclock RC 500 User Manual v2014 01 01 When a password is set for a device each time you click OK Apply or Apply and Close for that device you will be asked for the password You can select the Remember this password for the session button and you will not be prompted for the password until you restart WinDiscovery Or you can use the Global Known devices El Masterclock Inc CAL Bell Ringer E Masterclock Inc MCR El Masterclock Inc NTDS Clocks l Masterclock Inc NTP Clocks El Masterclock Inc RC500 oe RC500 Device b E properties Password feature see below RNASE era aoe If you enter the wrong password and selected the Device Settings Remember this password for the session checkbox you will receive an error upon clicking OK Apply or Apply and Close to any configuration changes You can anwad close the WinDiscovery sess
31. e of the environmental specifications for the product or improper site preparation and maintenance if applicable WARRANTY LIMITATIONS MASTERCLOCK MAKES NO OTHER WARRANTY EITHER EXPRESSED OR IMPLIED WITH RESPECT TO THIS PRODUCT MASTERCLOCK SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE 46 In any state or province which does not allow the foregoing disclaimer any implied warranty of merchantability or fitness for a particular purpose imposed by law in those states or provinces is limited to the one year duration of the written warranty EXCLUSIVE REMEDIES THE REMEDIES PROVIDED HEREIN ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES IN NO EVENT SHALL MASTERCLOCK BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY In any state or province that does not allow the foregoing exclusion or limitation of incidental or consequential damages the customer may have other remedies HARDWARE SERVICE You may return your RC 500 to Masterclock for repair service Please contact the factory for RETURN AUTHORIZATION before returning the unit When you return yourRC 500 for service you must prepay allshipping charges duty and taxes For international returns please contact the factory Masterclock RC 500 User Manual v2014 01 01 Compliance CELAB Via Maira snc xy 04100 Latina
32. e top panel provides immediate access to all major RC500 functions The panel consists of a 6 digit 7 segments LED display along with three sets of pushbuttons Status LED The colons on the LED display are used to alert the user of lock to time reference Colons Flashing Time is not able to be decoded from the time reference or the reference is not present Time displayed on the face of the unit is based upon internal RTC and may not be accurate On Solid The unit acquired valid time and has synchronized its internal RTC to the time reference The internal clock time is considered accurate Q UEEIGIK oo g RC500 HOUR MINUTE SECOND START PAUSE STOP Button Assignments Modes There are three mode buttons CLOCK UP and DOWN Each mode performs a different operation and is listed in the table below Mode CLOCK Display UTC time plus any Time Zone and or DST information Standalone Menu Exit standalone menu UP Perform a count up or stop watch routine Clear Preset In current mode press to set the preset to 00 00 00 DOWN Perform a count down routine Clear Preset In current mode press to set the preset to 00 00 00 Standalone Menu Navigate the menu options i e roll through Masterclock RC 500 User Manual v2014 01 01 Interface Set There are three set buttons HOUR MINUTE and SECOND Besides adjusting the counter preset the buttons are used to change settings in the standalone menu
33. erial Device Version Number Time Reference Network Configuration RC500 1 0 2 11094002 Input Control Display Properties Communications Control Clock Control Settings Local Time Settings Daylight Saving Time Time Zone Time Offset Save And Close 22 Status Exit Administrative Functions When working in these management windows use the Apply Apply and Close and OK buttons to accept changes that you have made Any changes made in these windows will not be saved until you click the OK to exit the window or the Apply or Apply and Close Use the Cancel button to exit the screen without applying changes Conference Room RC500 Device ID 6779 Device Settings pa gt _ l N Pp UT CO NT RO L Configurable Options Firmware a T The Input Control button provides access to Device version Number Network Configuration i RCS500 1 0 9 12012002 the Input Co ntrol window which provides nput Con Ce meco Ce bees Display Properties button for NTP Client Clock Control Settings Local Time Settings Daylight Saving Time Save Time Zone Time Offset Save and Close o 3u o _ Administrative Functions _ Device Settings Input Control is circled Clock Control is surrounded by yellow Masterclock RC 500 User Manual v2014 01 01 NTP CLIENT While on the Input Control window click the NTP Client button to access settings for the NTP client ENABLE
34. erprets time negative offset indicating the unit is later than UTC input as UTC If the time time See page 30 reference to this unit is not UTC do not adjust the Time Zone and or DST offset DAYLIGHT SAVING TIME DST An automatic DST setting can be configured separately and in addition to a Time Zone offset The RC500 provides flexible configuration options supporting most DST standards through the Configuration Menu p 30 To ensure proper hands USA and Canada free year around operation DST begins on the second Sunday of March at 2 00 AM DST adjustments must be Local Time and end the first Sunday of November at configured using the 2 00 AM Local Time Daylight time option and not with the Time Zone offset option EU Standard European Union Summertime period begins at 1 00 AM UTC on the last Sunday of March and ends at 1 00 AM UTC on the last 31 Sunday of October Please carefully consult the section entitled Device Settings p 13 for Standalone and p 22 for Network input for details on setting DST Freewheeling Accuracy The RC500 has built in provisions to allow its internal clock to freewheel and maintain accuracy for extended holdover periods in the absence of a reference You can also set the unit manually Standalone Configuration and operate without a reference input TCXO AND RTC CIRCUIT The RC500 contains a precision TCXO and RTC circuit allowing the clock to maintain an accurac
35. eset the unit and does not restore the factory default state Set To Default Configuratiog Alternatively if you are not in the Administrative Functions window but are viewing the list of devices after pressing the Discover button simply right click on the device you are interested in and select the Reset Device button Masterclock RC 500 User Manual v2014 01 01 Soft Restarts A soft restart may periodically be performed by the network device to automatically attempt to rectify a problem it may be experiencing A soft restart is essentially the same as performing a manual soft reset device as described above The network device will perform a soft restart under the following conditions e lf the device is not receiving an NTP poll response or an NTP broadcast response depending on which mode the device is in e If the device is set to use DHCP and no DHCP server can be found The timeout before doing a soft restart is not less than 10 minutes Several factors can increase the time between these soft restarts e The soft restart will be delayed by two hours if a connection is made by telnet or WinDiscovery e The soft restart is delayed if the user changes the default parameters for NTP poll retries timeouts or the NTP broadcast timeout For example if the NTP broadcast timeout is increased to 60 minutes the soft restart timeout will also be increased to 60 minutes Reset Configuration to Factory Default In some situa
36. ference Input Control Local Time Settings Daylight Saving Time Save Time Zone Time Offset Dim Bright Cancel Brightness __ ae Time Date options Time Date display Date MM DD YY Time 12 hour Gia Peaks C UTC Date DDIMM V Time 24 hour Leading Zeros Off Local Date Y MM DD GatelTime Alternate Time Date On Speaker C TimefDate Rate seconds Enable nate Tme Date Off Disable Display cashes on reference Failure Iv Enable dashes display 0 Seconds delay before dashes 0 never display dashes Display Control The upper left half corner allows you to adjust the brightness of the LEDs and button illumination The options in this configuration region may be grayed out this indicates unavailable options for this model of network device Masterclock RC 500 User Manual v2014 01 01 COMMUNICATIONS CONTROL TELNET OPTION Certain advanced features may be configured using the Communications Control button This gives access to the Telnet Control window below If Telnet is allowed the port must be defined The default Telnet port is 23 See your network administrator if you need additional information Firmware Serial Device Version Number RC500 2 0 1 11157022 Configurable Options Time Reference Netw
37. for UDP have not changed Verify that you are currently the only user accessing the device via WinDiscovery or Telnet The network may currently be experiencing heavy traffic which is reducing bandwidth and or causing collisions with the UDP messages packets between the device and WinDiscovery Since delivery of UDP messages are not guaranteed this can cause WinDiscovery to not receive the latest configuration or status packets and thus show outdated or garbled information In some cases the device may not be discovered and displayed in the WinDiscovery device tree 42 RC500 appears in RED text under WinDiscovery device tree Possible reasons solutions 1 Incorrect network configuration may be causing the device to receive a fallback IP address and or perform soft restarts Verify that the IP address configured for the device is correct If you manually enter or DHCP assigns and IP address that already exists on the network this will create an IP address conflict The device will reset its address fallback to one within the link local address space Determine the cause of fallback IP address and resolve issue View the error status under the status window to help determine the cause of why the device received a 169 254 xxx xxx Near the bottom of the status window the error will be displayed If there is no error the text box will not be displayed Devices which have been assigned a fallback IP address of 169 254 xxx xxx will be d
38. hanges Masterclock RC 500 User Manual v2014 01 01 Below This menu appears following a right click on device name Masterclock Inc Network Device Disc Known devices El Masterclock Inc CAL Bell Ringer El Masterclock Inc MCR l Masterclock Inc NTDS Clocks l Masterclock Inc NTP Clocks l Masterclock Inc RC500 RC500 Device R E properties _ ___ Network Configuration lt j Device Settings Set Password Set Time Date Status Reset Device 7 2 disco Discover Exit bie ma Forget memorized password Properties Window Name RC500 14 C7 Model RC500 Device Firmware 2 0 1 Device Name RC500 1 4 07 Network Configuration Ethernet 00 21 32 01 14 C7 IP 10 0 100 221 MAC Address 00 21 32 01 14 C7 Netmask 255 255 252 0 Gateway 10 0 100 1 Dns 10 0 100 7 i Automatically obtain network configuration from DHCP BOOTP DHCP Yes a Configurable Options Firmware gt Serial Device Version Number Time Reference Network Configuration RC500 1 0 9 12012002 Input Control Display Properties Clock Control Settings Local Time Settings Daylight Saving Time Save Time Zone Time Offset Save and Close Status Exit Administrative Functions El Masterclock Inc CAL Bell Ringer El Masterclock Inc MCR Hl Masterclock Inc NTDS Clocks El Masterclock Inc NTP Clocks l Maste
39. he Primary and or Secondary server to be overridden Primary NTP server 10 0 100 26 Secondary NTP Server NTP Client Authentication Settings NTP Client Advanced Settings 24 The Broadcast timeout period is adjustable when this mode is selected The default configuration is to query the NTP server at 10 minute intervals The clock drift is 1 minute per year so you can adjust as need To configure the network clock device to only listen to NTP broadcasts click the checkbox for Listen for NTP broadcasts only and enter a Broadcast timeout in minutes The default timeout is 60 minutes the time server Some NTP SNTP clients will expect NTP servers to operate on port 123 and cannot be configured T While listening to NTP broadcasts multicasts the network clock cannot be configured to query T to use alternate ports Masterclock RC 500 User Manual v2014 01 01 Listen for NTP via multicast address s The network device can be set up to listen to NTP using multicast addressing by selecting the Listen for NTP via multicast address s checkbox NTP Client V Enable NTP dient PT NTP dient settings Query Ntp Server For Time Listen For NTP via Broadcast Address 255 255 255 255 C Listen For NTP via Multicast Address Multicast Notes Class D 224 239 xxx xxx XXX 224 0 1 1 recommended Select by clicking Broadcast is still enabled when using Multicast unless authentication
40. in the current setting brightness Default 4 Show or change the Brightness level of the LED display and button illumination debug Default Disabled Show or change the debug output settings devicename Default RC500 xx xx where xx xx is the last four characters of the MAC Address Show or change the device name dhcp Default Enabled Show or change the DHCP settings dst Default No Show or change the Daylight Saving Time settings display Default 24 hour Show or change the display format 38 exit Exit the current telnet session mcast Default Port 6168 Show or change the multicast control settings netstat Show the device s network properties network Show or change an IP setting The device will restart ntpclient Show or change the NTP Network Time Protocol settings ntpclientadv Show or change the NTP Client advanced settings password Default public Show or change the password ping Ping to a specified host This is useful in situations where the communication path from the network clock to the NTP server is in question properties Show the device properties Masterclock RC 500 User Manual v2014 01 01 reboot Reboot the device reflossdashes Show or change displaying dashes on reference loss settodefault Reset the device to factory default or restart Speaker Default On Show or change the speaker output setting status Show status informati
41. ion to forget the wrong password s However this will require entering the New password password s again for each device New password confirm You can also remove the Incorrect password entry during Warning consult your product manual for information on the ramifications of setting then forgetting an appliance s password a WinDiscove ry sess ion by gol ng tot h e d ro p d own menu Change Password conc for the device right click to see this and selecting the Forget memorized password button Set Password eine Set Password Global Password The global password feature allows the user to enter a single password for all NTP devices using the same password During this session and subsequent sessions of WinDiscovery you will not have to enter the password Masterclock Inc Network Device Discover Known devices CRL Bell Ringer Device Group MCR Reference Generator RC500 Device MFD Multifunction Display NTDS Clocks NTP Clocks RC500 Controller RC500 Device 20 Denon Global Password gt Include discovery for attached Masterclock ALD displays een This may significantly increase discovery time 11 27 15 01 02 2014 To use global password click Global Password from the main window of WinDiscovery i The global password being used must match the password on all the devices being administered For example on any new system being installed the factory defau
42. isplayed in the main WinDiscovery window with RED text indicating a problem with the configuration When the Ethernet Interface is initialized the network device will verify the IP address either Static or assigned by DHCP is not being used by another device on the network If a conflict is found the device will default to a 169 254 xxx xxx address The IP address that caused the error Masterclock RC 500 User Manual v2014 01 01 is saved and returned as an error to WinDiscovery This error status is available to the user via the Status window on WinDiscovery If the configuration of the network device is changed while a 169 254 xxx xxx is being use then the current 169 254 xxx xxx address will become the permanent static address and the original conflicting static address is lost At this point it is necessary to manually change the static IP address to one that will not conflict or you may do a Reset Configuration to restore the system to factory default settings 3 If DHCP was selected and the network device fell back to a 169 254 xxx xxx address approximately every 10 depending upon the Advanced Setting values minutes the Ethernet interface will be reinitialized and the RC500 will attempt to get an IP address from the DHCP sever If the device is successful the error will be cleared and the new address from the DHCP server will be used If a discovery was done using WinDiscovery or Telnet was used this initializatio
43. lt password on all devices is public Masterclock RC 500 User Manual v2014 01 01 Enabling Disabling Global Password 1 Enable the global password feature by selecting the Enable Global Password checkbox 2 Type the global password 3 Click OK Global Password gt Ea When enabled the global password is used for Windiscovery comunications with network devices Make sure all devices have the same password before enabling the global password V Enable Global Password Enter Global Password 29999 Select by clicking To disable the Global Password de select the Enable Global Password checkbox and click OK TB Memo Dewe SEE UIME DATE EES i Click the Set Time Date button and a window appears _MeRSsoo02 Properties reminding the user This feature is only to be used to fs Masterclock Inc N1 TEE Configuration set the UTC time and date if the device is not locked to EE Mao ee a reference and is free wheeling Other cautionary E Unknown De Device Settings i H CLKNTD12 remarks follow At the bottom of the window you may Set Password NTD26 TES choose to continue or not If you choose the Yes 21 Imer Uate P BR el geey button the Set Time Date window appears also seen Masterclock Inc RO Status on page 32 Set Time and Date UTC Time and Date from the PC clock STATUS Time Date C Custom E3 See Status window page 34
44. n certificate use This document is released only for scope allowed by laws 9 2 X TROLS Sox V4 Massimiliano Bertoldi Genera Manager CELAB DOC 121 Compliance CE Marking C Electromagnetic Compatibility 2004 108 EC Tested and Conforms to the following EMC standards EN 61000 4 2 1995 A1 1998 A2 2001 Electrostatic Discharge EN 61000 4 3 2006 A1 2008 RF Immunity EN 61000 4 4 2004 Fast Transient Common Mode EN 61000 4 5 2006 Surge EN 61000 4 6 2007 RF Injection Common Mode EN 61000 4 8 1993 A1 2001 Power Frequency Magnetic Field EN 61000 4 11 2004 Voltage Dips EN 61000 6 3 2001 EMC Emissions Generic Commercial EN 55022 2006 A1 2007 CISPR 22 2008 ANSI C63 4 2009 EN 61000 3 2 2006 A1 2009 A2 2009 Harmonic Current Emission EN 61000 3 3 2008 Voltage Fluctuations and Flicker 48 Low voltage directive 2006 95 EC Tested and Conforms to the following Safety standards EN 60950 1 2006 Safety of Information Technology Equipment Certificated By CELABs www celab com UCN XxXXXXXXXXXXXXXXXXXXXX Masterclock RC 500 User Manual v2014 01 01 WEEE RoHS Compliant by Exemption This device complies with Part 15 of the FCC Rules and found to comply with the limits for a Class B digital device These limits are designed to provide reasonable protection against harmful interference in a commercial residential installation Operation is subject to the following t
45. n will be delayed by 1 hour RC500 appears to reset periodically Possible reasons solutions 1 Check the network connection and setup If DHCP is enabled Note DHCP is enabled by default and a DHCP server is not active on the local network the clock will hesitate periodically while attempting to resolve DHCP configuration To correct the problem switch to manual networking configuration or determine why the local DHCP server is not operating 2 If the device cannot resolve its DHCP mode the unit will periodically perform a soft restart to reinitialize its communication port and DHCP configuration 3 If the RC500 has not been configured with a least one valid DNS server or that DNS server is down hesitations similar to those described in 1 will occur At least one valid DNS server is required for operation 43 Unable to communicate with the RC500 using Telnet Possible reasons solutions 1 If the Slimline NTD has been configured to use DHCP for network configuration but no DHCP BOOTP server is present the Slimline NTD may not respond to discovery requests for up to twenty seconds after power on Note DHCP is enabled as a factory default 2 Verify that you have the correct IP address for the unit and the IP address did not change If using DHCP to provide the IP address this address may change periodically you must know the IP address of the unit to use the TELNET interface 3 Verify that the device does not have the Tel
46. net interface disabled i For security purposes the Telnet interface can be disabled When disabled you will no longer be able to access the unit with Telnet To re enable the Telnet feature one of the other configuration methods must be used or the unit must be reset to factory default configuration Lost the password Possible reasons solutions 1 The password cannot be recovered if it is lost Reset the clock to the factory default configuration using the procedure described in the Configuration section After the clock has been reset to factory defaults the unit must be reconfigured The factory default password is public Masterclock RC 500 User Manual v2014 01 01 Care and Cleaning Adherence to regular and proper cleaning procedures is recommended to preserve appearance Scratched or otherwise damaged lens caused by misuse mishandling and improper storage or improper cleaning is not covered under the limited warranty Job Site Precautions It is recommended the unit be removed and stored in a protective area during painting and or construction Stainless Steel Case If your unit has a stainless steel case a cleaner and polish designed for use on stainless steel is recommended Use a recommended product to maintain and protect the stainless steel finish while resisting water spots and fingerprints Compatible Cleaners and Polish The following cleaning and polish agent has been found to be compatible with the
47. nt settings Query Ntp Server For Time Listen For NTP via Broadcast Address 255 255 255 255 Listen For NTP via Multicast Address Multicast Notes Class D 224 239 xxx xxx xxx 224 0 1 1 recommended V Use NTP server provided by the DHCP server Checking this box may cause your settings For the Primary and or Secondary server to be overridden Primary NTP server 10 0 100 26 Secondary NTP Server NTP Client Authentication Settings NTP Client Advanced Settings NTP ADVANCED SETTINGS PARAMETERS NTP SERVER NAMES By default the Use NTP server provided by the DHCP server box is checked and a primary NTP server address is displayed If you wish to uncheck the box and provide your own server addresses for both primary and secondary servers do so here NTP CLIENT AUTHENTICATION SETTINGS This window permits the entering of up to 15 MD5 key values to be trusted or allowed Primary client settings permit the entry of a primary server key number a secondary server key number and a broadcast key number NTP ADVANCED SETTINGS Under most typical operating circumstances it is not necessary nor is it suggested to change the Advanced Settings options This allows for setting the NTP mode and parameters of the SNTP client in the network clock The default TCP UDP port for NTP service is 123 NTP Client Advanced Settings 26 NTP Advanced Settings all time parameters are in seconds 123 Ser
48. ntotenctconees 4 Wiring SOME ONS reps categ ctncntncrestt ne Santen Badabeaeata oni 5 BME AG Ot casera A E E E EN E A E 7 Time Reference Input Output cccccccccceeeeeeeeeeeeeeeeeeeeeeeees 9 Control Button Details siceesciesassscceiscraneceoduesaeacenansanadesaesadenemaivaaneanathane 10 Count tO TIME sneren R r R i a 12 Standalone Configuration cccccccccssssecceceesseceeseeeeeeeesaaaeees 13 WinDiscovery sssnsseesseesserssersserssersserssrrssressressresseesreesreesereserese 16 Time Zone Offsets cccccssssseccccecceeesseecceeeesaeeeseeeceeessaeeeeeeeeeeeas 30 Freewheeling ACCUracy cccccccccsseecccssceceenseccaueeecseaeeesseeseesaes 31 E A E E E TEE EE E E T 36 Specifications aicssgeeceantdavenenecousausaeeacasneanoseon oesssdnnoeceastatesmoansancaenbecas 40 Problems Trouble Shooting ccccccccssseecceseeecceeeeeseeeseesaes 41 Limited Warranty and Service ccccccccccseeecceeeeeeseeeeeseeeseesees 46 Certificates Of Conformity cece cccccsseeeeeceeeeeeeceeeeeeeesanaeees 47 Contact Information cccccceccccccccseeesseseceecesaeeseeceeesssaeaeseees 50 Masterclock RC 500 User Manual v2014 01 01 Introduction The RC500 is a programmable single channel timer control unit It remotely communicates with TCDS or NTDS digital time displays providing count up count down and count to capabilities FEATURES
49. on by querying the device parameters This includes information regarding the reference to UTC local time displayed time whether it is synchronized etc telnet Default 23 Show or change the Telnet port and or turn off Telnet access time Show or change the time and date This is useful in situation where NTP server synchronization is not available but reasonably correct time date is desired on the display When the network device has access to NTP servers information obtained via NTP will automatically overwrite any manually established time date Therefore practical use of this feature requires the device to be removed from the network or for NTP server configuration to be left undefined 39 timezone Default UTC The Time Zone Bias indicates the offset from UTC Enter the time in HH MM SS format as indicated including the plus or minus sign to indicate positive or negative bias Remember that this field can also be set from DHCP so check with your network administrator if you are getting inexplicable results zeros Default Off Show or change the leading zero setting Displays the list of Telnet commands Follow a command with to see specific help for that command help Displays brief help when followed by a command Masterclock RC 500 User Manual v2014 01 01 Specifications Communications I O Connectors FR A EE tent E EE E E E RS485 communication with TCDS Digital Time display
50. ontrol Assignments This feature allows the end user to clear all RC500s and clock displays association Reset All Control Assignments This action will clear control assignments for all devices currently on the network Continue cn By clicking OK all RC500s and clock displays on the network will have their assignments i cleared This is a global clear all and in order for a RC500 to control a clock display it will need to go through the Clock Assignment configuration Masterclock RC 500 User Manual v2014 01 01 Conference Room RC500 Device ID 6779 Device Settin s m TIME ZONE TIME OFFSET SETTINGS Configurable Options Time Reference Network Configuration Input Control Display Properties Firmware fee econ ot Click the Time Zone Time Offset button to open the Rcs00 1 0 9 12012002 Time Zone Configuration window This window displays a list of time zones including descriptions to help with the selection Select the offset and click OK to close the Window The DST rules will be applied when you click Apply or Apply and Close from the Device Settings window neem Select a time zone description from the list box or configure a custom bias with the edit controls The edit controls represent the current configuration of the device Note daylight saving time is not configured here Clock Control Settings Local Time Settings d Save and Clo
51. ork Configuration Input Control Local Time Settings Telnet Control Daylight Saving Time Time Zone Time Offset MV Allow Telnet Configuration Telnet Port 23 Cancel peer CLOCK CONTROL SETTINGS Click the Clock Control Settings button to access the RC500 Clock Assignment window RC500 2 0 1 11157022 Network Configuration Display Properties Communications Control Assigned to this Device NTDS46 26 3alpha 26 5B Clock Control Settings Administrative Functions Multicast IP Address Ze o 22Z O o B Port 6168 Communication Timeout seconds 15 15 65535 0 no timeout Use this menu to configure which remote NTP clock displays will respond to the RC500 commands The list in the left column is the available clock displays and the right column show the devices assigned to the RC500 Masterclock RC 500 User Manual v2014 01 01 28 Use the buttons located in the center to move a device from the Available to the Assigned column Move all available clock displays by pressing All gt and lt All respectably and gt and lt to move individual clock displays When finished click Ok and the assignment will be saved Assigned to this Device NTDS46 26 3alpha 26 5B Multicast IP Address 28 22 8 r B Port 6168 Communication Timeout seconds 15 15 65535 0 no timeout 29 Clear All Device Assignments Reset All C
52. our website to download a current RMA request form http www masterclock com rma ph Masterclock tracks the flow of returned material with our RMA system to ensure speedy service You must include this RMA number on the outside of the box so that your return can be processed immediately RMA Policy Our RMA policy is straight forward and is based on several basic premises e Anitemcan be returned subject to several basic requirements under our 30 day Satisfaction Guarantee e If an item fails within the Warranty Period we will repair and return it freight prepaid e lf anitem is outside the warranty period and requires repair we will inspect repair and return the item to you for a reasonable charge for the work and the cost for freight e If you think an item or system is not working properly we expect you to read the instruction 45 manual talk with our technical support department and make a reasonable effort to resolve the issue e Ifyou return an item to us for repair and the item is found to work properly then we will charge you an Analysis and Inspection charge plus the return freight Please supply us with as many details about the problem as you can The information you supply will be supplied to the repair department before your unit arrives This helps us to provide you with the best service in the fastest manner We apologize for any inconvenience that the need for repair may cause you We hope that our rapid service meets
53. ow a command with to see specific help for that command Displays brief help when followed by a command mi Telnet 10 0 100 147 public Telnet idhelp Commands are gt debug display ifstat nem ntpe lientady print labels ref lossdashe status username Telnet 1 gt brightness dhcp he lp mcast arp bpool devicename devs dst exit ledtest1 ledtest2 netstat network ntpe lient nt preboot password ping properties ps reboot S sem settodefault speaker telnet time timezone zeros mi Telnet 10 0 100 147 Telnet gt time Time Zone Offs Telnet 1 gt time timezone timezone xx yy timezone xx y timezone 0 0 0 timez The v Example Telnet 1 gt Show status information Show or change the telnet port Show the Time or change time and date Input is assumed to be UTC Show or change the Time Zone fidd supress leading zero 24 hr time gt Displays this listing of telnet commands and or turn off telnet access Follow a command with to see specific help for that command Displays brief help when followed by a command zone et for Time Zone UTC 66 66 066 zone Show the current time zone zzz UTC plus x hours y minutes z seconds yizz UTC minus x hours y minutes z seconds Set the time zone to UTC one 6 66 66 sets the time zone to US Central Standard Time alid hours are from 12 to 13 Masterclock RC 500 User Manual v2014 01 01 TELNET
54. play when reset is complete STATUS eos Verson Nomer At the bottom left of the RC 500 Device Settings re ae a window is the Status button The RC 500 Status nene window includes a Display Snapshot of a graphic P Clock Control Settings digital clock representing the face of the actual RC 500 in ppi real time On the right appear the UTC Time and date _ Local Time and date the Current Reference signal in this case GPS the Reference Status in this case SS Locked and two windows listing Last Time Lock Lost and Last Time Lock Restored 34 Below these listings are tabbed windows for Network NMEA and NTP Network Tab includes the name of the device the model of the device and a summary of the network aaa ae configuration much of this data is repeated from the Current Reference NTP network configuration window described earlier Reference Status Reference Locked Last Time Lock Lost UTC 21 13 28 12 31 2013 page 20 Last Time Lock Restored UTC 22 32 36 12 31 2013 eee NMEA Tab Default set to enabled Mode RCSO0 Device NTP Tab includes a checkbox for an enabled NTP server plus the number of NTP requests service and P 10 0 100 221 the server stratum Also includes a checkbox for an a a Enabled NTP client including indications for the AA Active Server the NTP Status the Last NTP Time
55. plied with the network clock To install the WinDiscovery program on your server workstation personal computer complete the following steps 1 Insert the CD that shipped with your network clock Run the setup exe application from the CD 3 By default the setup utility will suggest installing files to C Program Files Masterclock WinDiscovery 4 Click the OKAY button Da Setup Type Welcome to the InstallShield Wizard for Select the setup type to install WinDiscovery Standard Edition Please select 4 setup type The InstallShield Wizard wall install WinDiscovery Standard Edition on your computer To continue click Next z Typical ie Only required program executable will be installed Requires the least disk space Custom i Select which program features you want installed Recommended for advanced users Setup Status InstallShield Wizard Complete i FEA TT z 7 The InstallShield Wizard has successfully installed WinDiscovery Standard Edition is configuring your new software installation WinDiscovery Standard Edition Click Finish to exit the wizard Installing C Masterclock WinDiscovery Standard Edition WinDiscovery exe Masterclock RC 500 User Manual v2014 01 01 WinDiscovery Installation and Operation Using WinDiscovery Open WinDiscovery from the Start Menu or by double clicking the shortcut icon on the desktop a Windows Fax and Scan E Windows Media Center
56. rclock Inc RC500 RC500 Device Properties Network Configuration Device Settings Set Time Date Status Reset Device 2 disco Ais MAL Discover Exit INSIDE THE DROP DOWN MENU WINDOW PROPERTIES Click the Properties button to view the Properties window middle left This presents a summary of the current Network Configuration and cannot be changed except through the other windows NETWORK CONFIGURATION The network configuration middle right may be viewed in summary by clicking the Network Configuration button DEVICE SETTINGS The Device Settings window pg 22 configures the RC 500 to receive and display in the format that you prefer using Time Zone offsets and DST settings to completely customize it relative to UTC time The top right section of the Device Settings window shows a list of the firmware and options associated with your RC 500 The rest of the Device Settings window includes access 19 to all configuration options for the network These include time reference inputs and outputs display properties relay control and administrative functions such as password There is also a status display to monitor remote clocks and devices from your computer screen using the free included WinDiscovery software application Any changes made in this window including all the buttons thereon will not be applied until you click the Save button or the Sav
57. s window if either a DHCP server cannot be located or if the device has an IP address conflict due to either DHCP or Static IP addressing Under these conditions the unit will also be assigned a fallback IP address of 169 254 xxx xxx and appear in RED text under the main WinDiscovery window To determine the cause of why the device received a 169 254 xxx xxx address the user should display the status of the clock Near the bottom of the Status window the error will be displayed Masterclock RC 500 User Manual v2014 01 01 Telnet Those with Linux and other non Windows operating will not be able to use WinDiscovery i Configuration via Telnet may not be convenient for devices operating with a factory default configuration since the IP address is not known Use the WinDiscovery application to establish first time networking configuration T For security purposes the Telnet interface can be disabled When disabled you will no longer be able to access the device with Telnet To re enable the Telnet feature one of the other configuration methods must be used or the clock must be reset to factory default H If you are not familiar with Telnet ask your network administrator for assistance Run Type the name of a program folder document or Internet resource and Windows will open it for you T Open telnet 10 0 100 120 v Cancel Browse Control Panel Home System and Se
58. se UTC 06 00 Guadalajara Mexico City Monterrey UTC 06 00 Central America UTC 06 00 Central Time US amp Canada UTC 06 00 Saskatchewan UTC 05 00 Indiana E ast UTC 05 00 Bogota Lima Quito UTC 05 00 Eastern Time US amp Canada UTC 04 30 Caracas UTC 04 00 Georgetown La Paz Manaus San Juan UTC 04 00 Cuiaba 2 a Bias 06 00 00 Ea Iv Bias is negative Cancel DAYLIGHT SAVINGS TIME SETTINGS Click Daylight Saving Time to open this window The clock has complete flexibility to display any Time Zone and DST combination 30 B Conference Room RC500 Device ID 6779 Device Settings Configurable Options Time Reference Network Configuration Input Control Display Properties Firmware z Serial Device Version Number RCSOO 1 0 9 12012002 Clock Control Settings Local Time Settings Daylight Saving Time Save Time Zone Time Offset Save and Close For setting the DST rules use one of the following options 1 Manually enter the Daylight Saving Time rules or 2 Click the US Canada Standard button or 3 Click the EU Standard button 4 Status Exit Administrative Functions Then click Current Windows Setting to apply the current configuration for your Windows OS 5 Click OK to close the Window The DST rules will be saved when you click either the Apply button or the Apply and Close button on the Devic
59. section of this document for details on resetting the RC500 All user configurations will be cleared Masterclock RC 500 User Manual v2014 01 01 13 Standalone Menu Display Properties The RC500 can be customized to display time in a variety of formats and brightness levels Default Settings To enter the configuration menu press and hold CLOCK for 3 E approximately 2 seconds b r a 4 Press DOWN to cycle through the configuration menu Press HOUR MINUTE and SECOND to change settings S p O nN Press CLOCK to exit the configuration menu Each menu setting will be saved until a user makes a change to the h r 24 setting or the unit is reset to factory default Factory default settings are L 00 00 e Brightness 4 Speaker On Time Display Format 24 hour d S i off Time Zone Offset 0 Daylight Saving Time Off Time Displayed Local Lo C Leading Zero Off Off Brightness This setting controls the brightness of the LED display and b r 4 illuminated buttons e There are four levels of brightness 3 Brightest 4 Bright 3 Dim 2 e Dimmest 1 2 Speaker When enabled the unit will emit a short audible tone 3 7kHz S p 3 eon during initialization and at the end of each timer count When speaker is set to off the unit will continue to emit a E off Short audible tone during initialization Masterclock RC 500 User Manual v2014 0
60. the RC500 and remote display will flash three times and hold for a command START PAUSE During a routine press PAUSE to freeze the running count To continue press START and the routine will continue from its paused count ff START PAUSE To end a running count before its end number i e 0 is reached press STOP and the count will reset back to the preset i e start number and hold for the next command START PAUSE Masterclock RC 500 User Manual v2014 01 01 COUNT TO TIME Select the Count to Time mode by pressing and holding the DOWN button for 2 seconds The DOWN button should begin to steadily flash MODE DOWN CLOCK UP Enter the end real time of the count up by pressing the HOUR MINUTE and or SECOND buttons With each corresponding button pressed the digit on the display will increment Enter the Real Time that you want to the display to count down toward in a 24 hour timescale e g if the current time is 1 05pm and you want to count down towards 1 30pm program the unit to 13 30 At the end of the routine the DOWN button will continue to flash indicating the RC500 is currently in Count to Time mode T HOUR MINUTE SECOND Press the START button to send a command to the remote display and start the Count to Time The display will show the running count to time displaying the count down or remaining hours minutes and seconds until the
61. tions it may be necessary to return the unit to factory default settings The unit will go through an initialization process Next the RC500 will show the time on the display Administrative Functions ms 33 e SET TO DEFAULT CONFIGURATION et Passwor S Click the Set to Default Configuration button to reset all of your previously entered options and customs settings back to the original factory settings You will get ee the Are you sure window Click the Yes button if you _ Emal configuration are sure you want to return to the default configuration with the default password public Set To Default Configuration Exit Are you sure you want to set the device named RC500 14 C7 to factory defaults Yes No Default Settings Brightness Speaker On Time Display Format 24 hour Time Zone Offset 0 Daylight Saving Time Off Time Displayed Local Leading Zero Off Display dashes Disabled Masterclock RC 500 User Manual v2014 01 01 Reset Configuration through pinhole 1 Located on the rear of the unit is the pinhole to the reset button i e next to the RJ45 Ethernet port 2 While the unit is powered on insert a non metallic reset tool straight through the pinhole and hold the button for proximity 5 seconds or until the display shows dashes Reset button through pinhole The unit will go through an initialization process and will show the time on the dis
62. ver Port number 0 Maximum acceptable time change 0 accept all Broadcast Multicast Timeout O no timeout wait forever 600 Query interval when querying NTP server 10 Query request timeout 10 Query retry interval 5 Number of timeouts before switching servers T Some NTP SNTP servers will expect NTP clients to operate on port 123 Masterclock RC 500 User Manual v2014 01 01 NETWORK CONFIGURATION The Network Configuration window may be viewed in summary by clicking the Network Configuration selection Configurable Options Time Reference Network Configuration Input Control ee Firmware Serial Device Version Number RC500 2 0 1 11157022 Display Properties l Communications Control Device Name RC500 14 C7 Clock Control Settings Local Time Settings MAC Address 00 21 32 01 14 C7 s i Automatically obtain network configuration Daylight Saving Time from DHCP BOOTP 10 O 100 221 Netmask 255 255 252 0 Gateway 10 O 100 1 DNS 10 0 100 7 Da DISPLAY PROPERTIES In the Display Properties window below you can change the brightness of the display or modify the presentation of the date and time You can change the display from UTC to local time and you can alternate times with dates and set the rate at which they change C able Options onfigurable Op Serial Device Version Number RC500 2 0 1 11157022 Time Re
63. wo conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Waste Electrical and Electronic Equipment Directive WEEE 2002 95 EC The RC500 is considered WEEE Category 9 Monitoring and Control Instruments Equipment as defined by the WEEE Directive and therefore fall within the scope of the WEEE Directive For more information about Masterclock s WEEE compliance and recycle program please visit http www masterclock com rohs_compliance php 49 Restriction of the Use of Certain Hazardous Substances Directive 2002 95 EC The RoHS directive covers the same scope of electrical and electronic equipment that are under the WEEE directive except that Category 8 Medical Devices and Category 9 Monitoring and Control Instruments which are under WEEE are excluded from the RoHS directive This device fall under the category of Monitoring and Control Instruments Equipment Category 9 as defined in Annex 1A of WEEE 2002 96 EC Directive which is excluded from the RoHS directive 2002 95 EC reference Article 2 paragraph 1 requirements These products are manufactured using lead in the soldering process as allowed for items excluded from the RoHS directive These units are ROHS Compliant only in that they are excluded from the RoHS directive under Category 9 Monitoring and Control Instruments Masterclock RC 500 User
64. y of 1 minute per year to the last known Time Code input 165 mS per day when a time reference is not preset or cannot be decoded i e freewheeling mode MAINTENANCE FREE RECHARGEABLE BATTERY The RTC and TCXO are maintained continuously from a rechargeable battery circuit during periods of power outage Minimum holdover period is two weeks with a fully charged battery The battery automatically charges whenever the unit is powered and it requires no maintenance NON VOLATILE CONFIGURATION Masterclock RC 500 User Manual v2014 01 01 The configurations you set are maintained in non volatile memory allowing your custom settings to be retained during power outages Configurable Options ADMINISTRATIVE FUNCTIONS AF ee a Verson Number Click the Administrative Functions button to open a oR as DA menu that is rarely accessed These include 1 Set anene Time Date for custom time not UTC or local time 2 Clock Control settings Set Password 3 Reset Device 4 Install New Option 5 Leap Second Date input this whenever announced 6 Email Configuration to automatically alert you via email of any situations within the system when they happen Below we ll look at these windows Administrative Functions in detail Local Time Settings Daylight Saving Time Save Time Zone Time Offset Save and Close ministrative Functions Ai a SET TIME DATE WINDOW There may be situations where you do not w
65. your needs If you have any suggestions to help us improve our service please give us a call We appreciate your ideas and will respond to them Contacting Us USA and Canada Sales Masterclock Inc 1 800 940 2248 sales masterclock com 2484 West Clay Street 1 636 724 3666 St Charles MO 63301 USA 1 636 724 3776 fax Technical Support support masterclock com website International www masterclock com 1 636 724 3666 1 636 724 3776 fax Masterclock RC 500 User Manual v2014 01 01 Limited Warranty This Masterclock product warranty extends to the original purchaser Masterclock warrants this RC 500 against defects in materials and workmanship for a period of five years from the date of sale If Masterclock receives notice of such defects during the warranty period Masterclock will at its option either repair or replace products that prove to be defective Should Masterclock be unable to repair or replace the product within a reasonable amount of time the customer s alternate remedy shall be a refund of the purchase price upon return of the product to Masterclock This warranty gives the customer specific legal rights Other rights which vary from state to state or province to province may be available EXCLUSIONS The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer customer supplied software or interfacing unauthorized modification or misuse operation outsid

Masterclock RC 500 User Manual – v2014.01.01

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Masterclock RC 500 User Manual – v2014.01.01