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RMX 500 User Guide v2.5.1

1. A user can select the participant to be added and then specify in the People Video field which channel of audio and video stream capability defined on the conference profile will be used by the participant to join the conference If the participant s endpoint does not support the specified video stream capability it will be connected with the highest video stream capability supported by it To edit or delete a participant that is added to the list select it and then click the Edit or Remove button A user can also click multiple participants to be deleted one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key The table below shows the meanings of other optional parameters Parameter Description for New Meeting Room Participants This option is available only when the video mode for the conference profile of meeting room is set to Lecture Mode About settings of the video mode see Video Setting After adding participants to the list you can select a participant from the drop down list to act as the Lecturer lecturer The default setting is Auto when the system will use the voice activation feature to automatically select the lecturer When the conference is running under the Lecture Mode all participants endpoints display the lecturer in full screen and the lecturer s endpoint can switch to display other conference sites in rotation Select a fixed dual stream
2. During the period when the hot standby function is enabled you cannot upgrade your fi 4 devices Hardware Monitoring In the Hardware Monitoring area the Status column lists the current working status of a unit such as the usage fan speed and temperature If the status of a hardware unit goes beyond the normal range the System Alerts area blinks red and displays an alert message The table below shows the normal operating range of each hardware unit Normal Range of the Hardware Status Motherboard 0 65 Celsius degree Fan Speed 200 8000 RPM 15 7 Chapter 15 Signaling and Hardware Monitoring To restart the system click the as button on this pane To shut off the device click the 0 button on this pane 15 8 16 Personal Conference Manager PCM In addition to the Web interface the RMX system also provides end users with the PCM Personal Conference Manager interface to control a conference via a remote control Only when a multi screen conference is held can the participant defined as the conference chairperson invoke the PCM function menu through the remote control and perform the following operations on the conference Connect Participant Disconnect Participant Choose a personalized layout Change the conference multi screen mode Control the camera of each site from a far end Check or modify the audio or video session status for each participant s endpoint Recording a Conference Termin
3. Recording System Alias Alias Type E 164 Recording System Extension Recording Link General Settings The table below explains the detailed meanings of these parameters Recording Link Description for General Settings Recording System Enter the IP address of the RSS system to be connected This Address item is optional if an alias is set in the Alias check box below Enter the E 164 number or H 323 alias of the RSS in R dina S accordance with the selected alias type This item is optional if ecoraing oystem the IP address of the RSS 2000 is set Ali aa Note If the alias is used for recording call both RMX and RSS systems need to be registered to the same gatekeeper Alias Type Set the alias type of the RSS H 323 or E 164 If you want to specify a recording link to use one of the VRR parameters on RSS please enter the number for that VRR If no parameters are specified the recording link will use the default VRR parameter for RSS For more information on VRR please refer to the user manual included with the RSS system Recording System Extension 5 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports DTMF Code Setting To set the recording control operations and rights for use by connected endpoints click the DTMF Codes tab DTMF Code Permissions Pause Recording 4 Everyone start Recording 2 Everyone stop Recording ms Everyone Recording L
4. Chapter 14 System Maintenance H 323 Link Hare F apies HEE 16a Connection Time Room Staus Send Packet Loss Pleceive Pacios Lowe Total rime Request Latest Hirate Hawen Huet Widen Hae fi Teste Pee 201 1b 1S C201 IOS 14573 0 0 T p SECA 120K Soered Med fe Rag WEEVIL ANINA 20110020 4 338 CROTIDEDE 14 38 om o 5 0 Sirenda 64K HIH 40F EY Connecied W329 Link eS ee ee H 323 Link Status To view all connected H 323 links click H 323 SIP H 323 Link on the left bottom of the page The H 323 Link pane opens with the list of connected H 323 links For the meanings of the H 323 link status parameters see the table below H 323 Link Status Description Shows the meeting room name of the participant The menu Status indicates that the endpoint has connected to the PCM Personal Conference Manager lobby but hasn t joined any conference Send Packet Loss The packet loss rate of packets sent from the RMX system iets WG Tae The packet loss rate of packets received from the RMX system Total I frames The total I frames requested by an endpoint Recently Requested The I frames recently requested by an endpoint l frames The audio protocol negotiated with the endpoint The video protocol and resolution negotiated with the endpoint H 239 Indicates whether H 239 was negotiated with the endpoint To disconnect a connected link manually select the link and then click the F button on the pane System Time
5. Deleting a Reservation 7 6 You can delete a reserved conference before it is convened Deleting a Reservation In the reservation calendar view select the reservation to be deleted from the calendar and then click the 4 button or right click this reservation and then click Delete Reservation In the list calendar view select the reservation to be deleted from the list and then click the button or right click this reservation and then click Delete Reservation For a one time reservation you need to confirm in the popup message box whether to delete it or not For a recurring reservation If under the calendar view you need to confirm in the popup message box whether to delete this specific reservation or all the events of this recurring reservation If under the list view you need to confirm in the popup message box whether to delete this specific reservation or all the events of this recurring reservation Address Book You can use the address book provided by the RMX system to store participant information such as the IP address and network communication protocol of the participant s endpoint The address book enables you to conveniently and easily add participants to a conference The grouping function of the address book simplifies the creation of a conference Different from the function of adding a single participant to the conference the grouping function can be used to quickly add two or multiple
6. Ea Reservations ga Conference Profiles ji Users Meeting Rooms List Creating a Meeting Room Fs 5555 5555 08 00 fy c20100819 2598 01 00 Lee 201008205605 00 10 W CMAD Auto 3714 01 00 res Issah_VMR 8027 08 00 i SamTEST 9269 08 00 To create a meeting room click the button in the list pane or right click in the blank area of the pane and then click New Meeting Room The New Meeting Room gt General interface pops up 6 1 Chapter 6 Meeting Rooms General Settings Meeting Room Name C20110824 12 50 Profile RECOMMENDED _PROFILE_SD 20110823 07 24 Line Rate 1024K bps Minimum ports to be reserved Automatic Maximum ports to be used Automatic Duration Ge oo Conference ID 069 Conference Password PO Chairperson Password PO Dial Out Manually New Meeting Room General The table below explains the detailed meanings of these parameters Parameter Description for New Meeting Room General Set a unique name to identify the meeting room When a meeting room is created the system will automatically generate a unique name for it Meeting Room Name Select the profile to be used for this conference from the drop down list The lower part of this option displays the major parameter values defined for the profile e Line Rate the maximum bandwidth used by a participant in a conference Minimum Number of Reserved Resources Maximum l Number of Available Resources the
7. Enable LFrame Suppression HFrame Suppression Interval 10 Seconds New Meeting Room Multicast Parameter Description for New Meeting Room Multicast If this option is selected the system will start multicasting while Enable this conference is held You can use the multicast receiving Multicasting software RMX Multicast Player to play conference videos on your computer For more information see the following section Set multicasting passwords Same passwords need to be Password configured on multicast receiving computers for participants to watch their videos This item is optional Address Set the multicast address and port number used for sending conference videos People Video Select the videos from a specific video stream channel for p multicasting Select computers for multicasting within a LAN where the s LAN1 LAN2 is i LAN1 LAN2 system s L port or port is Ocaled Note If port LAN1 and LAN2 are configured within the same network they should not be selected simultaneously In the event of severe packet loss at the multicast receiving side the computer will frequently send frame requests to MCU and this will affect the conference s graphic effects on MCU When the frame suppression function is enabled MCU s frame response to the computer can be suppressed To enable this option you need to enter the frame suppression interval i e how often MCU responds to an frame request Enable Frame Suppres
8. Password Enter the password if available of global directory 8 8 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports LDAP Server To register the RMX system to the LDAP server select LDAP from Type Directory Service Setting Type LDAP Server Server Port See 202 S S Base DN Distinguished Name Authentication Type Use SSL Secure Socket Layer Bind DN Distinguished Name Paseword TO Settings for the LDAP server Configure the parameters according to the table below LDAP Configuration Parameters IP address of the LDAP directory server LDAP server port No Base DN Distinguished LDAP Base DN Name LDAP authentication type Depending on different authentication types selected by users the system requires configuring different options Authentication Type po Cully Specify whether to use SSL secure transmission or not Socket Layer Domain Name LDAP server domain name Bind DN Distinguished LDAP bind DN Name User name of the LDAP directory Enter the password if available of LDAP directory After the configuration is finished willbe displayed if the directory service is successfully registered or else is displayed 8 9 Chapter 8 Address Book Viewing the Global Directory After the directory server is successfully registered the global directory buttons fy ea lec o
9. QoS Parameter Settings Select this option to enable configuration of the QoS Enable settings When un checked the system uses the default QoS settings DiffServ and Precedence are two methods for encoding Type packet priority The priority set here for audio and video packets should match the priority set in the network 11 7 Chapter 11 IP Network Services routers e Differv Select when the network router uses Differv for priority encoding If this option is selected enter values in the Audio and Video fields the value range is 0 63 Note If you select DiffServ but your router does not support this standard IP packets queue on the same communication links with data packets This non prioritized queuing greatly increases the latency and jitter in their delivery and can negatively impact performance e Precedence Select this option when the network router uses Precedence for priority encoding or when you are not sure which method is used by the router Precedence should be matched with None in the Tos field If this option is selected enter values in the Audio and Video fields the value range is 0 5 Note Precedence is the default mode which can provide priority services to all types of routers and is currently the most common mechanism You can prioritize audio and video IP packets to ensure that all participants in the conference hear and see each other clearly Audio Video The recommended priority is 4
10. w Polycom User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports 2 5 1 August 2012 3725 829331 001 B Trademark Information Polycom and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2012 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not res
11. 12 Music file ep B 3 B a The conference is being recorded English 6 B g e Moniior a The conference recording has failed English Ea B Welcome message English Ea B IP Network Services 4 Meeting Rooms G2 Reservations g5 Conference Profiles Users 23 Connections IVR Setting Recording Link IVR Setting Page lt 12 1 Chapter 12 IVR Service Default IVR Information The Message bar of IVR shows the names of 12 IVR voice prompts available The table below shows the default IVR information Factory IVR Information IVR ah This prompt will be played You are the first person to jointhe when the first conference conference participant connects to the conference First to join Each participant to dial into a Welcome ie conference will hear this message Welcome to Unified Conferencing Welcome message as they enter Conference An audio alert is played when Expiration a conference is expiring and Alert will be ended soon This prompt will be played Please enter the conference ID when the participant is Press when complete required to enter a conference ID Conference ID This prompt will be played if the user enters an invalid conference ID Invalid Invalid conference ID Please try Conference ID again The Conference is being recorded This prompt will be played The conference is being recorded when conference recording begins The Conference The confere
12. Address Book Defining a Participant Group A group is a collection of pre defined participants With the grouping function you can conveniently add a group of participants to the conference For example to frequently hold conferences of the marketing department you can create a group named Marketing Team that contains the endpoints of all the marketing department participants You can invite all the members to the conference to be held To define a group 1 Inthe Address Book pane click the gi button or right click in the blank area and then click New Group 2 The New Group page appears Enter the name of the group in the Group Name field e g Marketing Team 3 Click Add From Address Book In the participant list that appears select the desired participant then click OK To select multiple participants at one time click the desired participants one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key To delete an added participant from the group select it and click Remove 4 You can also delete multiple participants from the group Click OK on the New Group page to add the new group to the address book 8 6 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Modifying a Participant Group To modify the participants or groups stored in the local directory right click the participant or group to be modified in the list and
13. layout of each site To change the conference multi screen mode 1 Select Layout Mode from the PCM main menu and press the right arrow key to confirm 16 5 Chapter 16 Personal Conference Manager PCM Select the required multi screen mode by pressing the up arrow key and down arrow key on the remote control or press the corresponding number key of this mode number For the lecture mode you need to select a lecturer The endpoint for which participant is selected as the lecturer will be identified with amp in the list If Auto is selected the voice activation feature will be used to select the participant whose speech reaches the predefined time as the lecturer Connect Participant When a conference is going on the chairperson can fast invite a participant to join this conference through the PCM interface To invite a participant to join 1 Select Connect Participant from the PCM main menu and press the right arrow key to confirm Select Connection Type and press the Zoom In key to display the list Select a connection type and press the Zoom In key to confirm Call the participant to be invited using one of the following two methods Manually enter the IP address or suffix of the participant to make a call This method is applicable when the address of this participant is not added to the system address book For details of the address book see Address Book a Select the text box and enter the IP a
14. reset was done between the two upgrade files uploading or any other reason you can restore the upgrade by the following procedures 1 Start up the RMX 1000 system in the rescue mode via HyperTerminal 2 Use the RMX 1000 Rescue utility located in the CD or you can contact Polycom Support team to reload software packages Each of these steps is described in the following sections 14 17 Chapter 14 System Maintenance To start up the RMX 1000 system in the rescue mode 1 Use the RS232 serial cable to connect the serial port of RMX 1000 system and the user s PC 2 Run the HyperTerminal in the PC and set the parameters as below Port COMI confirm on the basis of the port used on the PC Baud rate 115200 bps Data 8 Parity none Stop bit 1 3 Inthe Console session press the Enter key The login interface appears Now enter the login password and press the Enter key The default password is POLYCOM case sensitive Welcome to Polycom RMX 1000 Console Utility Copyright C 2008 POLYCOM password _ Console Interface Login 4 Enter the command Reboot and then Y to confirm You can also restart the system manually When the screen displays message as shown below do not press the Spacebar Press lt SpaceBar gt to update BIOS Console Interface Rebooting 5 Wait about 50 seconds when the screen displays menu as shown below highlight the rescue and press Enter 14 18 U
15. 164H 323 Participant Alias Name 103166H323 PARTICIPANT CONNECTED15 03 2008 04 59 55Participant Name K60v24Participant ID a688552247Tf2dc1195fdaasSlabbabcbfParticipant Status ConnectedNEW UNDEFINED PARTICIPANT15 03 2008 04 59 55Participant Name K60v24Participant ID a688552247f2dcl195fdaaslabbaicbfDialing Direction Dial inNetwork Service Name DefaultAudio Only NoIdentification Method Calling IP address or aliasMeet Me Method MCU ConferenceNetwork Type H 323Video Protocol AutoBroadcasting Volume 5Undefined Participant YesNode Type TerminalVideo Bit Rate AutoIP Address 192 167 103 24Signaling Port IgnoreH 323 Participant Alias Type E 164H 323 Participant Alias Name 103166PARTICIPANT DISCONNECTED15 03 2008 05 00 05 Participant Name K60v24Participant ID a688552247f2de1195fdaaSlabSaicbfDisconnection Cause Disconnected by the operatorQ931 Disconnection Cause Default cause or not available 0 CONFERENCE END15 03 2008 05 00 05 Conference End Cause Terminated by a userOPERATOR TERMINATE CONFERENCE15 03 2008 05 00 05Terminated By CDR File Formatte Viewing CDR Records To view the conference records click the menu options Administration gt CDR on the top left of the page The CDR List pane appears showing the saved CDR records Parameter Description of CDR Shows the conference name and an icon indicating whether or not the CDR record has been written to the RMX 1000 systems memory CDR record saved
16. After an item is selected in the RMX Management pane the corresponding configuration items will be displayed in the List pane The List Pane displays a list of the participants of the ongoing conference by default When you click a menu item in the RMX Management pane the List Pane displays the related parameter list You can view all the property parameters and make specific configurations The panel title varies with the selected option Located at the bottom of the Web interface the status bar shows the system alert information H 323 link status resources usage MCU status and history e System Alerts If there are problems with the system this indication bar turns red until all the problems are solved Click System Alerts on the left part of the Status Bar to display the system alert pane For more information about System Alerts see System Alerts H 323 Link Status This indication bar shows in real time the endpoints connected with the system and relevant information When an endpoint is connected to the system H 323 SIP H 323 Link on the status bar is highlighted in red Click this control to open the H 323 link status pane For more information about H 323 links see H 323 Link e Resources Usage This indication bar shows the number of resources utilized in the system and the number of resources available in the system 3 3 Chapter 3 Basic Operation Address Book For example Mesoutees llsage ae indic
17. Bring up the menu if the conference videos are displayed e Go to the lower level menu e Confirm the selection if the menu is displayed e Shift the selection to the right video e Bring up the menu if the conference videos are displayed e Return to the higher level menu if the menu is displayed cyclic j e Shift the selection to the above video e Bring up the menu if the conference videos are displayed Go to the lower level menu if the menu is displayed cyclic Shift the selection to the below video Bring up the menu if the conference videos are displayed e Exit a specific state under some specific states e Zoom in the focus in the remote camera control state e Confirm the selection under some specific states e Zoom out the focus in the remote camera control state DTMF Control Keys e Shortcut key if the conference videos or the menu is displayed e Input numbers while inputting menu names e Go back to the conference in the far end camera control status e Enable the DTMF function of the Polycom remote control if the conference video or the menu is displayed e Enter a period while inputting IP addresses to invite participant Input confirmation to signify completion TE e Shortcut key if the conference videos or the menu is displayed e Input numbers while inputting menu names Before using the shortcut number keys 0 9 enable the DTMF function of the endpoint according to that end
18. CDR record not saved Start Time The actual start time for the conference The actual duration of the conference The reserved duration for the conference You can check if the Reserved Duration conference was extended or shortened by comparing the actual Duration to the Reserved Duration Shows the conference status Indicates if the CDR files have been previously retrieved to a File Retrieved formatted text file Yes No The functions for all these buttons on the page are as follows e Refresh List Refresh the CDR list to show newly created records e Select All Select all CDR records in the list e Retrieve Files of Report Type Save the selected CDR records to a specified location as text of report type txt files e Retrieve Formatted Save the selected CDR records to a specified location as formatted text txt files 13 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Retrieve Save the selected CDR records to a specified location as plain text cdr files MarH L Move the cursor to the lower right corner of the CDR list to activate this hidden control It is used for page turning going to a specified page or directly going to the first page last page Saving CDR Records To save the CDR records to your local machine 1 Select the records to save from the CDR record list Click the Select All button to select all the files To select multip
19. Chris 1920 NO Ba 172219947 17221 96 17 Gs cuan Auto Layout NO Sesigistiasan S CHADBAT Auto Layout NO Demo Room S RECOMNENDED_PRC Auto Layout 1024 NO Fran 13910676422 10 240 4 h vi 0823 004_272 Auto Layout 1024 NO sett 13718024219 10 240 4 S Wt 0823 007_325 Auto Layout 1024 NO savin 1391 1059061 10 240 3 G RECOMMENDED_PRC Auto Layout 1536 HO 7 172 21 50 120 618004 Lisi a no oe ee Pe G RECOMMENDED_PR Auto Layout 1024 NO r 172 214 124 159 Ga RECOMVENDED_PRC Auto Layout 1024 NO ka SOphis_26 172 21 123 28 Signaling Monitor ipg r3 ANRA ae Ai Gf RECOMMENDED_PRC Auto Layout 1024 NO ee sophia 72 214 123 27 WF Hardware Monitor gt RECOMMENDED PRC Auto Layout 1024 NO eh Sophia sac 10 230 110 80 RE IP Network Semices e RECOMENDED_PRC Auto Layout 1024 NO a sophia _PVX 172 21 123 180 2 Meeting Rooms Gs teat_653 Auto Layout 1024 NO gephaLgdx 17221 40871 Q Reservations sophis_sony 172 21 119 417 a sophia_tandber_ 172 21 112 22 NP Sree ones sophis_lan der_ 172 21 112 20 Users sophi_vsx 172 21 99 227 23 Connections ia VR Setting y lt gt Address Book 8 1 Chapter 8 Address Book Adding a Participant to the Local Directory You can add the information of a new participant to the local directory in the following two ways e Create a participant in the address book e Adda participant in the ongoing conference to the address book Creating a Participant in the Address Book Click the ia button on the Address
20. IP Address 172 21 125 115 Gatekeeper Port 171 9 Alternate Gatekeeper Unregistered Gatekeeper IP Address Pe Gatekeeper Port M79 0 System PrefavE 164 M2100 System H 323 Alias RMx1121400 IP Network Services Gatekeeper The table below explains the specific meanings for the configuration options Gatekeeper Setting Set the IP network type for the RMX system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to e H 323 Only the H 323 call is supported e SIP Only the SIP call is supported e H 323 amp SIP The H 323 call and SIP call are supported at the same time Settings of the gatekeeper related parameters are available only when the H 323 supporting network type is selected IP Network Type Pei taped Gatekeeper Set whether or not to register with the gatekeeper You g p must check this option to set the parameters that follow Primary or Alternate Indicates whether or not the system is registered with the Gatekeeper primary or alternate gatekeeper IP Address for the Set the IP address for the primary or alternate Gatekeeper gatekeeper Port Number for the Gatekeeper System prefix E 164 Set the E 164 number for the system H 323 Alias Set the H 323 alias for the system The port number for the primary or alternate gatekeeper SIP Server If your network supports Session Initiation Protocol SIP you can connect an IP c
21. If the display speed is set to 0 the message will be displayed in the center of the screen as a banner Move the slider to set the vertical boarder of the message Vertical Boundary overlay Move the slider to set the contrast of the message overlay Site Name A user can set the conference to display each of the site names endpoint names on the conference screen so as to mark each site in the viewed screen The site name displayed at each participant s endpoint comes from the system name set for the endpoint To set a site name click the Site Name tab on the New Profile page to enter the settings page for site names Here you can specify the displayed strategies positions and color matching schemes for site names Parameter Description for Site Name Settings Set the display strategy for a site name Auto a site name will be displayed and automatically disappear in about 10 seconds if there are no changes to the Site Name conference video layout Enabled always displays a site name Disabled no site names are displayed Set the font size for a site name Set the text and background color schemes for a site name Overlay Position Set the display position of a site name on the screen a Move the slider to set the horizontal border of a site name oundary Vertical Boundary Move the slider to set the vertical border of a site name Move the slider to set the contrast of the site name Modifying a Profile To mod
22. Profiles RMX 500 Hardware Version A Profile Name Video stream 1 Video stream 2 H 264 4CIF 4S IF 16 9 720P_832_SD_768 H 264 720p 832 25 30 768 25 30 H 264 4CIF 4SIF 4 3 768 H 264 4CIF 4SIF 16 9 SD 4 3 768 SD 512 25 30 512 25 30 H 264 4CIF 4SIF 16 9 H 264 4CIF 4SIF 16 9 SD_SD16 9_768 768 25 30 384 25 30 H 264 4CIF 4SIF 16 9 SD_16 9 512CIF_512 nyo nin H 264 CIF SIF 512 25 30 The default built in profile parameters for RMX 500 Hardware Version B RMX 1000 Hardware Version A and RMX 1000 Hardware Version C are as follows Default Conference Profiles RMX 500 Hardware Version B RMX 1000 Hardware Version A RMX 1000 Hardware Version C Video Video Video Video stream 2 stream 3 stream 4 H 264 1080P_1728_720P_1M H 264 720p 1M 25 30FPS H 264 CIF SIF 512 25 30 FPS H 263 CIF SIF 384 25 30 H 264 ACIF 4S IF 16 9 768 25 30 H 264 CIF SIF 512 25 30 H 263 CIF SIF 384 25 30 720P_832_SD_768 H 264 H 264 H 263 SD_4 3_768 SD_512 SD_SD16 9_768 SD_16 9_512CIF_512 A4CIF 4S IF 4 3 768 25 30 H 264 ACIF 4S IF 16 9 768 25 30 H 264 ACIF 4S IF 16 9 512 25 30 ACIF 4S IF 16 9 512 25 30 H 264 4CIF 4S IF 16 9 384 25 30 H 264 CIF SIF 512 25 30 CIF SIF 384 25 30 H 264 CIF SIF 384 25 30 H 264 CIF SIF 384 CIF SIF 256 25 30 H 263 CIF SIF 256 25 30 H 263 CIF SIF 384 25 30 4 3 C
23. Routers to configure the routing information Routers Chapter 11 IP Network Services Router IP Addres Remote IP Address Subnet Mask 1f2 21 125 254 0 0 0 0 IP Network Services Routers The Routers page displays the information for the configured routes in the system The RMX 1000 packets will be transmitted via these static routes You can modify or delete an existing route by selecting the route or just click the New button to create a new route The table below shows the descriptions for route parameters Routers Setting Router IP Address Set the IP address for the sending router of packet transmission Remote IP Address Set the target network address for packet transmission Subnet Mask Set the subnet mask for the target network Network Services gt Properties page and then select the Set as Default check box You cannot modify the default route on this page To set the default route select the IP next to the configured gateway For more information see LAN Setting Gatekeeper In the IP Network Services interface click Gatekeeper to configure the gatekeeper information If a gatekeeper device is configured on your network you have the option to register the RMX system with the gatekeeper and configure the related parameters User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports M Register to Gatekeeper Primary Gatekeeper Registration Failed Gatekeeper
24. SIP URIJ lt RMX s static route domain name gt Here the character within the lt gt symbols are mandatory and those within the symbols are optional For example RMX system static route domain name polycom com ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios SIP Endpoint s Dial in Numbers Registered to a Server Create this conference Dial in String 1001 polycom com Create this conference and set Conference password 1111 1001 1111 2222 polycom com Chairperson password 2222 Create this conference and invite Participant 1 TEL URI E 164 123 1001 123 321 polycom com Participant 2 TEL URI E 164 321 above passwords and invite above 3 8 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports If the SIP server is not configured on the network the format of dial in string is as follows Conference ID Conference password Chairperson password Participant s IP address or FQDNJ lt RMxX IP address gt Here the character within the lt gt symbols are mandatory and those within the symbols are optional For example RMX IP address 172 22 30 40 ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios SIP Endpoint s Dial in Numbers Not Registered to a Server Create this conference 1001
25. Setting Message Overlay Select this option to enable message overlay Then you can set Enable other parameters Enter the content to be displayed Set the font size of the message overlay Color Set the color matching scheme for the message overlay font and background Display Times Move the slider to set the display times of the message overlay Move the slider to set the display speed of the message Display Speed overlay If the display speed is set to 0 the message will be displayed in the center of the screen as a banner Move the slider to set the vertical boarder of the message Vertical Boundary overlay Move the slider to set the contrast of the message overlay Setting the Conference Name The conference name is also the endpoint name which marks each site on the viewed screen The site name displayed at each participant s endpoint comes from the system name set for the endpoint To set the conference name 1 Inthe Conferences list pane double click the desired conference 2 On the conference parameter interface click Site Name to enter the site setting interface Select the Always show site name check box and set the related parameters You can set the Font Size and Overlay Position In the video switching conference mode you cannot set the conference Message Overlay or conference name Specify the Dual Stream Sender in a Cascading Conference When the profile used by a cascading conference has the root
26. The system clock can be synchronized with the user computer or a network time server to ensure accurate conference scheduling and initiation 14 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports To set the system time click the menu options Setup gt RMX Time on the top left of the page The system time setup page opens GMT 2011 00 26 OF 12 21 Date amp Time on My PC GMT 2011 08 26 07 12 32 Local 2011 08 26 15 12 21 Local 2011 08 26 15 12 32 f Synchronize device time with a time server Time Server f Synchronize Date amp Time with My PC Time synchronization can be applied only when there are no ongoing conferences System Time Setup Page This page shows the date and time of the system and the user computer You can set up the system time in one of the following methods e Synchronize with a network time server Select the Manually Synchronize Device Time with a Time Server option to synchronize the system time with a network time server In this case enter the IP address or domain name for the time server in the Time Server field e Synchronize with the user PC Select the Synchronize Date amp Time on My PC option to synchronize the device time with the connected user PC and then click the Synchronize button to proceed with the synchronization conference on the system You should terminate the conference before activating the 4 You cannot perform the
27. Then the regular user dials 1001 1111 172 22 30 40 The conference chairperson dials 1001 2222 172 22 30 40 If the conference ID the user entered that does not exist RMX system will create a new conference with this conference ID For more information see Use the Remote Control to Create a Conference Conference Profiles A conference profile is used to pre define the basic parameters for conference scheduling such as the bandwidth encryption and video quality All conferences will be created on the basis of conference profiles By saving conference profiles on the RMX 1000 systems users can conveniently and rapidly schedule new conferences without performing repeated configurations The following parameters generally decide the video conference quality Bit Rate The transmission rate of the audio and video streams The higher this value is the better the displayed video quality Video Protocol Video Format and Frame Rate These parameters define the quality of the video picture When an endpoint is connected to the conference it will select a video capability based on the video parameters set for the conference For example if the video protocol for the conference is H 264 an endpoint that supports the H 264 protocol will select H 264 for video coding when it connects to this conference The following features are commonly used to define a conference H 239 Dual stream An H 239 compliant endpoint can simultaneously send
28. Video Setting Parameters The video mode determines the strategy used in a conference for displaying conference videos at each participant s endpoint You can select one of the following modes e Lecture Mode All the participants endpoints will display the selected lecturer in full screens and the lecturer s endpoint will display other participants according to the layout set here Administrator can specify a lecturer after the Video Mode conference is held For details see the lecture mode description in Choose a personalized layout Same Layout All the participants endpoints in the conference will display the same multi screen image according to the layout set here This setting will allow sites to see their own loopback images which usually will not be displayed Automatic Polling Sets the time interval for automatic polling from one conference Interval to another conference with an optional range of 10 300 Chapter 4 Conference Profiles seconds An administrator can specify automatic conference polling in a multi screen window after a conference is held For more information see Customized Polling You can set specific multi screen layouts based on video modes selected You can choose to allow the system to automatically select a multi screen layout based on the number of added participants or specify a fixed multi screen layout To set automatic multi screen layout 1 Click Auto at the left part of
29. Web based operations interface To conveniently and easily manage and monitor conferences or maintain the device the user only needs to access the Web client program of the RMX system by using the Web browser at the computer The Web interface is designed for both administrator and operator level users Personal Conference Manager PCM The Personal Conference Manager PCM is a menu based onscreen interface viewed on a participant s endpoint The conference chairperson can perform 1 5 Chapter 1 System Overview common conference operations using the endpoint s remote control and onscreen operation menus The interface is designed for end users 1 6 2 First Time Installation and Configuration Follow the procedure below to implement First Time Installation and Configuration of the RMX system 1 Hardware Installation and Setup 2 Configuration Preparations Get the information needed for network configuration Get the product activation key 3 First Time Configuration Connect your computer to the RMX system Log in to the Web interface Modify the default IP address Configure other network options Synchronizing System Time Hardware Installation and Setup Install the hardware and connect lines as described below 1 Put the RMX product ona stable surface at the installation site 2 Carefully take the RMX device out of the package You can install the device in the rack or position it on an
30. a conference is created the system won t automatically call an endpoint when the conference is resumed All endpoints will be offline 15 5 Chapter 15 Signaling and Hardware Monitoring Configure Hot Standby A 15 6 Before configuring hot standby you need to finish the following tasks Ensure that the two MCU devices which can be treated as standby machines for each other have the same software version and model Configure the two MCU devices within the same network segment which can be treated as standby machines for each other Confirm the master slave relationship among the two MCU devices It is recommended that you back up the configurations and address books on the master MCU system to your local computer so that they can be used to restore the relevant data when the data on the master device cannot be correctly synchronized to the slave device With hot standby you cannot register your SIP server Please ensure that your MCU system is not registered Hot Standby allows you to enable only one network port Please ensure that the two MCU devices which can be treated as standby machines for each other have only one LAN port enabled Configure the master slave machine When hot standby is configured the device started first will become a master device and the other one will become a slave device so you need to configure the MCU that will be used as a master device first In the device list area double click Sin
31. and Polycom RMX 1000 Systems Conference on Ports rule varies depending on the user s endpoint type whether the conference password and chairman password need to be created and whether other participants will be invited H 323 Endpoint For an H 323 endpoint if the endpoint has been registered to the same gatekeeper as RMX system the dial in number consists of the E 164 prefix of RMX system and conference information such as the conference ID conference password chairperson password and participant address in the form below lt RMX E 164 prefix gt Conference ID Conference password Chairperson password participant s E 164 prefix Here the character within the lt gt symbols are mandatory and those within the symbols are optional For example RMX E 164 prefix 925 ID of the conference to be created 1001 The table below shows the strings dialed by the endpoint under different scenarios H 323 Endpoint s Dial in Numbers Registered to a Gatekeeper Dial in String Create this conference 9251001 Create this conference and set Conference password 1111 9251001 1111 2222 Chairperson password 2222 Create this conference and invite Participant 1 E 164 TEL URI 123 9251001 123 321 Participant 2 E 164 TEL URI 321 Create this conference set the above passwords and invite 9251001 1111 2222 123 321 participants If the gatekeeper is not configured on the network the format of t
32. and list view de S A ee al name ses o Sa Te agada 2011 08 21 Sun 2011 08 22 Mon 2011 08 23 Tue 4 Signaling Monitor S wa Hardware Monitor IP Network Services 4 Meeting Rooms ie 00 44 g5 Conference Profiles M Users nn Reservations Reservation Views Calendar View The calendar view is displayed by default It shows the distribution of reserved conferences in standard time sequence on current RMX system through a calendar familiar to users Under the calendar view a user can switch to display the reservation information in each time segment by Today Day or Week and directly reserve a conference on a specific date to make conference scheduling clearer Under the reservation list view click the iii button to switch to the reservation calendar view 7 1 Chapter 7 Reservations Switching Calendar Modes List View Under the calendar view the system can display the calendar by day or by week so that users can fast view reservations at each time segment By default the Week calendar is used to show the distribution of reservations To view the reservations per week 1 At the Today or Day calendar mode click the button to show the reservations in a week 2 When necessary click the amp l or button to show the reservations of the previous week or next week To view the reservations per day 1 Inthe Week calendar mode click H to display the c
33. and receive two channels of conference video streams dynamic conference video and computer screen contents Encryption The system provides AES 128 based multimedia encryption to strengthen conference security To set a conference profile click Conference Profiles in the RMX Management pane The list pane shows the profiles saved on the current device and their summaries 4 1 Chapter 4 Conference Profiles 4 2 Conferences 1 ERSE Conference Profiles 17 g RECOMMENDED_PRC Auto Layout GP Int 0823 004_272 Auto Layout Py Int 0823 007_325 Auto Layout a RECOMMENDED_PRe Auto Layout RMX Management a g RECOMMENDED_PRC Auto Layout RECOMMENDED_PRC Auto Layout g RECOMMENDED_PRC Auto Layout g RECOMMENDED_PRC Auto Layout g RECOMMENDED_PRC Auto Layout Gf lt COMMENDED_PRC Auto Layout Ps test1_653 Auto Layout 4 Signaling Monitor gy Hardware Monitor IP Network Services a 4 Meeting Rooms RE Reservations eon CY Users gt Connections IVR Setting wa Conference Profile List 1024 1024 1024 1536 1536 1024 1024 1024 1024 1024 1024 SStBsesSes esses sss s User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports RMX system is provided with default built in conference profiles so that users can create conferences easily The default built in profile parameters for RMX 500 Hardware Version A are as follows Default Conference
34. audio only Terminates a conference when Selecting this option is not recommended if you are not recording fails or specifically required to do so If this option is enabled the no H 323 Links are system will terminate the conference when the recording fails or available in a no H 323 links are available conference e The Recording Link occupies one participant connection resource e lf the encryption function is enabled in the Conference Profiles gt General interface the recording will succeed only when the recording server also supports encryption Overlay When a message needs to be sent to all the participants in a conference you can set the message overlay of conference to be displayed on all participants endpoint screens Click the Message Overlay tab on the New Profile interface to set the message overlay parameters Set the message overlay with reference to the table below Message Overlay Setting Parameters Select this option to enable message overlay Then you can set Enable other parameters Enter the content to be displayed Set the font size of the message overlay User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Color Set the color matching scheme for the message overlay font and background Display Times Move the slider to set the display times of the message overlay Move the slider to set the display speed of the message Display Speed overlay
35. automatically activated This function can effectively improve the decreased video quality caused by packet loss In the event of severe packet loss the endpoint will frequently send frame requests to MCU and this will affect the conference s graphic effects When the frame suppression function is enabled MCU s frame response to the endpoint can be reduced To enable this option you need to enter the frame suppression interval that is how often MCU responds to an frame request When an endpoint s setup sends video source resolution that does not match the resolution for conference multi screen panes the method used to display video graphics in panes e None keep the screen width height ratio for a source video The video will be adjusted without cropping to the maximum supportable resolution suitable for a pane if necessary Any remaining space between the video and the pane is filled with black Zoom keep the screen width height ratio for a source video The image will be adjusted to accurately match one of the orientations of the pane dimension and at the same time match or exceed another orientation of the pane dimension The image will be centered by way of cropping When this option is enabled and an endpoint is being dialed into the lobby the endpoint will join a conference automatically if it has been defined in the invited participant list of the active conference Instruction if an endpoint is defined in
36. call are supported at the same time Settings of the gatekeeper related parameters are available only when the H 323 supporting network type is selected Set whether or not to register with the gatekeeper You He gisele a alekeene must check this option to set the parameters that follow Primary or Alternate Indicate whether or not the system is registered with the Gatekeeper primary or alternate gatekeeper A pendia 100 A Set the IP address for the primary or alternate gatekeeper Gatekeeper Port Number for the Gatekeeper The port number for the primary or alternate gatekeeper System prefix E164 Set the E 164 number for the system H 323Alias Set the H 323 alias for the system 6 If your IP network type is H 323 only go to Step 8 IP Network Type 7 To configure the SIP server click the SIP Server tab and configure related parameters in accordance with the table below gt LAN2 Transport Type Uf j Register to Server gt Routers gt Gatekeeper gt SIP Server Primary Server Registration Failed gt O05 Server Address 172 21 102 100 Ports Server Port 5060 Email a Server Domain Name gt Internal Network Alternate Server Unregistered server Address nd Server Port 5080 server Domain Name r User Name 3439 Password jsevcceee Outbound Proxy Server Server IP Address PO server Port IO IP Network Services SIP Server Setting 2 7 Chapte
37. caommenpane htm Work Mode Setting Standalone futa ster Slawe IP Address Hot standby Peer IP address Service P Address Slawe Waster IP address 172 231 125 104 3 Click OK and restart the device if prompted When all of the stacked devices are started go to the Hardware Monitoring page within the Web configuration page for your master device and you will see the information for stacked devices being displayed in Device List Right click the slave MCU and select Login Module The corresponding device management interface will be displayed allowing you to complete the device related management settings for slave RMX system Conference Scheduling in Stacking 15 4 When the stacking procedure is finished only the master RMX device can be used for conference scheduling and you cannot use the slave device to create a conference Logically the stacking can consolidate multiple RMX devices so that the resources allocated for other slave devices can be shared via the master RMX system in order to create more conferences and support more participants to join the conference On the master device you can click Resource Usage on the right bottom of the screen to check the resource usage on the master device and slave device separately The stacking has the following limitations e Up to two devices are supported for stacking e When stacked no pure audio resources will be available on the system e f the number
38. even surface Mount the RMX device in the rack Install rack brackets supplied by the rack manufacturer in the rack Mount the RMX device on top of the rack brackets Fasten the RMX device to the rack with screws Chapter 2 First Time Installation and Configuration i NI HN SOc cocococe aed eee eee eee eed Go oo os oo a it iit ty ih Place RMX device on the rack Put the RMX device on a safe even and clean surface 3 Connect cables on the back panel of the RMX device Power Cable Firmly insert the plug into the power socket to prevent poor contact LAN Cable Connect to the LAN1 port of the RMX system Before powering off first switch off the device Do not directly cut off the power supply Ak or unplug the power cable Configuration Preparations Obtaining Network Information Before the first time configuration obtain the information below from the network administrator in order to configure the RMX system on your local network e The IP network type H 323 SIP or H 323 amp SIP and related configuration information e The IP address subnet mask and default gateway IP address of the RMX LAN port e Optional DNS server address e Optional Gatekeeper address and the H 323 prefix and E 164 number to be assigned to the RMX system e Optional SIP server address 2 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Get the
39. for audio and video to ensure that the packet delay for both is the same that audio and video packets are synchronized and to ensure lip and audio synchronization lip sync Select the Type of Service ToS that defines optimization tagging for routing the conference audio and video packets e Delay The recommended default for video TOS conferencing prioritized audio and video packets tagged with this definition are delivered with minimal delay None No optimization definition is applied This is a compatibility mode in which routing is based on Precedence priority settings only Select None if you do not know which standard your router supports Ports Users can set firewall allowed ports that are used for multimedia conference calls Inthe IP Network Services interface click Ports to configure the port information Freed Ports TCP Ports from 10000 to 10199 UDP Ports from to 0999 IP Network Services Ports The table below explains the detailed meanings of these parameters User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Description of Port Settings Specifies whether to define the TCP and UDP ports e Leave this check box clear if you are defining a Network Service for local calls that does not require configuring a firewall to accept calls from external entities When this option is not selected the system uses the default port Fixed Ports range If the f
40. interface for importing the address book 4 Click Upload Chapter 8 Address Book 4 When uploading an address book file the participants in the current address book won t be overwritten by entries with identical participant names in the uploaded file Directory Service If the RMX system has been successfully integrated with a directory server the information for other sites registered to this directory server will be synchronized to the address book for the RMX system The RMX system allows you to register to the GAB or LDAP directory service provided by Polycom CMA v4 0 Configuring Directory Service In the Web interface click the Setup gt Directory Service menu item at the upper left part to enter the Directory Service interface Select the directory service type from the Type list None is selected by default indicating that directory service is not used Depending on different directory service modes selected from Type by users the system requires configuring different parameters GAB Server To register the RMX system to the GAB server select GAB from Type Directory Service Setting Buitin Gab Server Setting Client Directory Service Setting Type GAB Server 7224125105 0000 Password Settings for the GAB server Configure the parameters according to the table below GAB Configuration Parameters Parameter Description Server Set the IP address of GAB server
41. manage monitor conferences and maintain the device RMX 1000 and 500 Systems The RMX series real time media conferencing platform RMX system and SIP is a high value multipoint platform for small IP networks or remote locations on large IP networks The Polycom RMX 1000 and 500 systems provide the following features e Provides All in one video audio and content box which is easy to install configure and manage e Supports video conferences accessible by IP phones SIP phones mobile phones and analog phones e Provides high quality audio video and content sharing e Provides support for Polycom Lost Packet Recovery LPR function to ensure an optimal experience even on sub optimal networks H 264 content Simple Network Management Protocol SNMP Security Socket Layer SSL certificate encryption real time conference multicasting full integration with Polycom RSS recording servers reservation optional and Personal Conference Manager PCM e Supports Siren 22 Stereo The Polycom system meets International Telecommunication Union Telecommunication Standardization Sector ITU T standards for multipoint multimedia bridging devices and meets ETSI standards for telecommunication products RMX 1 1 Chapter 1 System Overview Performance Maximum number of participants Highest Resolution Maximum number of multi screen conferences Maximum Bandwidth IP Phone RMX Web Client RSS reco
42. multi screen layout in Lecture mode and 2 multi screen layout in Same Layout mode so that you can operate more directly and intuitively Roll call cannot be used for the 1 multi screen layout in Same Layout mode Select Roll Call The window used for roll call will display the g tag to indicate that the conference sites in this window are allowed for speaking whereas the conference sites in a window without this tag will be muted Specify a roll call conference site or a conference site to be roll called based on different multi screen modes n Lecture mode the lecturer s conference site is a roll call conference site Select a conference site to be roll called in the window showing the g tag and then click Apply In Same Layout mode there will be two windows showing the 9 tag Specify the roll call conference site in one of the windows select the conference site to be roll called in another window and then click Apply Setting Message Overlay for Conference When a message needs to be sent to all participants in a conference you can set the message overlay to be displayed on all participants endpoints screen 9 6 To set a message overlay 1 2 In the Conferences list pane double click the desired conference On the conference parameter interface click the Message Overlay tab and set the related parameters User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports
43. of disconnecting network transfer rate packet loss ratio audio video etc In the Multimedia Settings tab page you can set whether to mute block or suspend a participant or not Participant Control Buttons and Menus You can control and modify the participant s connection status of an ongoing conference through the buttons in the Participant list pane the Participant right click shortcut menu and the Participant Properties interface The table below explains all the buttons in the Participant list pane Buttons in the Participant List Pane Baice tines Define a new participant For more information about oe New Participant the New Participant dialog box see Creating a Participant in the Address Book Connect Connect a disconnected defined dial out participant to Participant the conference D SOn Disconnect the participant from the conference Participant D elete Delete the selected participants from the conference Participant Mute the specified endpoint so that the audio of this endpoint will not be sent to the conference The Audio Mute Audio Muted indicator appears in the participant list and the Unmute Audio button becomes active Bn Suspend the video transmission from the participant to the conference The suppressed participants video is not transmitted to the conference but the participant still Suspend Video receives conference video The Suspend Video indicator appears in the participant list and t
44. product activation key Before using the RMX system you need to activate the device Follow the procedure below to obtain the system activation key When you power on and log in to the RMX system for the first time the system displays the Product Activation dialog box requesting you to enter a Product Activation Key 1 2 5 Go to http support polycom com Use your email address and password to log into or register for a new account Go to Licensing amp Product Registration gt Activation Upgrade Follow the instructions to generate the activation key The License Number and Serial Number for the device are included with the RMX documentation Record the activation key displayed on the page First Time Configuration Connect your computer to RMX System 1 Connect your computer to the LAN1 port the LAN1 port is enabled by default of the RMX system with a cross over network cable or connect your computer and RMX system to the same switch in the LAN Turn on the power switch at the RMX device Configure the IP address for your computer which is in the same network segment as the IP address of the RMX system The default IP address of the RMX system before delivery is IP address of the LAN1 port 192 168 1 254 Subnet Mask 255 255 255 0 Default gateway IP address 192 168 1 1 You can also view the current address information for the system using the RMX Discover tool provided with the devic
45. see a conference site specified by the administrator The maximum number of video switching conferences supported by the system is equal to the number of participant 4 11 Chapter 4 Conference Profiles connection resources available and is not related to the video capability of an endpoint The video switching conference has the following limitations e Only one type of conference screen layout is supported e Settings for the conference skin and Message Overlay are not available e Settings for the conference name are not available The PCM menu is not available To define the video quality of video switching conference 1 Select Video Switching from the People Video Definition option 2 When necessary click the button besides Detailed Configuration to configure the video parameters used for the conference Select a protocol parameter from the Protocol options Auto This option is selected by default When a conference is held the system will according to the capability of the participant s endpoint currently joined automatically select the optimal video parameter supported by all the participants and automatically adjust it when a new participant joins or an existing participant leaves the conference H 261 H 263 H 264 H 264 HP RMX 500 Hardware Version B and RMX 1000 Hardware Version C select this option to activate the settings for the Format option When a conference is held all the participants endpo
46. the device is a standard endpoint select No Cascade If the device will be a cascaded link to another MCU set the Cascading master slave relationship of the RMX relative to the participant If the RMX system is the master select Master otherwise select Slave In the cascading mode you need to set the following three items Dialing Direction Extension and DTMF Select the dialing direction e Dial in The participant s device dials in the conference at the local RMX system It is unnecessary to set the items Extension and DTMF if this option is selected e Dial out The local RMX system dials out to the participants device Note the Dialing Direction option is available only if the Cascading option has been set to Master or Slave Benson Use this field in case the user would like to send an extension field to the remote end Enter a DIMF code that will be sent upon connection to the Password remote end If this option is selected the participant will be defined as an Audio Only audio participant and the system does not support video input and output capabilities To add a participant who can communicate only through Polycom VBP previously 4 known as V2IU you need to enter the IP address of V2IU in IP Address and the E 164 Alias SIP Address Dialing Direction number of endpoint in Extension Only in this way can the system successfully call this participant 8 3 Chapter 8 Address Book 8 4 Example
47. the invitation list of multiple currently running conferences at a time the system will add the endpoint to the earliest held conference based on the conference creation time This option can only be used to set the master slave strategy for cascading devices when multiple RMX devices are cascaded e Root cascading this option can be selected only if a device is in the uppermost position of cascaded topology When this option is enabled conferences using this profile can appoint dual stream senders when they are held For more information see Specify the Dual Stream Sender in a Cascading Conference Slave cascading this option can be selected only if a device is in the slave position of cascaded topology This function is used to enhance the video quality received by slave devices during cascading When this option is enabled a conference held on the slave device will be automatically set to Lecture mode with the master device being set as the lecturer so that the slave device can send video from the conference endpoints or receive video from the master device side Parameter ACIF 4SIF 16 multi screen mode RMX 500 Hardware Version A RMX 1000 Hardware Version A only Display the lecturer s conference name RMX 500 Hardware Version B RMX 1000 Hardware Version C only User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports By default the system held 4CIF 4SIF conference suppor
48. then click Participant Properties or Group Properties to display and modify the detailed parameters Deleting a Participant Group To delete a participant or a group from the local directory click the participant or group to be deleted in the list and then click the button Alternatively right click the participant or group and then click Delete Participant or Delete Group In the confirmation dialog box that appears click OK You can also select the participant or group to be deleted and then press the Del key to delete it Importing and Exporting the Local Directory Exporting the Local Directory A user can export entries from the local directory as a csv file for the purpose of backup or sharing between RMX systems To export the local directory 1 Click the button at the upper part of address book pane The dialog box for downloading file appears Click Save 3 Select or enter the path of saving this file at the local computer and then click Save The local address book will be saved at this specified path as a csv file 4 The groups defined in the address book cannot be exported Importing the Local Directory To import the local directory 1 Click the button at the upper part of address book pane 2 The interface for importing the address book appears Click Open 3 Select or enter the path where the address book file csv to be uploaded is located and then click Open to return to the
49. to try the related VR message Customizing IVR Information The RMX system supports customized IVR prompts You can upload IVR format compatible audio files to the system and use personalized voice prompts during conferences Replace the IVR information To replace the existing IVR information 1 Inthe IVR list click the corresponding language option for the IVR message you want to replace set a target IVR language and then click the related Upload button 2 The Upload File dialog box pops up Enter the path to the audio file you want in the file upload path box or click the Open button to set the path and then click the Download button to upload the file 3 A pop up box opens and prompts you to reboot You need to reboot the system for all newly uploaded audio files to take effect Click the confirmation button to reboot your system After the files are uploaded successfully and the system is rebooted you can click the corresponding Play button F to test and play the prompt voice and verify if the file replacement is successful file format is restricted to PCM only and the sampling frequency must be 16 or 32 KHz When uploading an IVR file the file name is restricted to alphanumeric characters the 16bit and stereo or mono Recording an Audio Message You can record voice messages for different languages or customize them to your needs for IVR service 12 3 Chapter 12 IVR Service 12 4 To recor
50. you can select this g option to enable the recording function Recording System Enter the IP address of the RSS system to be connected This Address item is optional if an alias is set in the Alias check box below Recording System Enter the E 164 number or H 323 alias of the RSS in Alias accordance with the selected alias type This item is optional if 4 15 Chapter 4 Conference Profiles the IP address of the RSS 2000 is set Note If the alias is used for recoding call both RMX and RSS systems need to be registered to the same gatekeeper Alias Type Set the alias type of the RSS H 323 or E 164 If you want to specify a recording link to use one of the VRR parameters on RSS please enter the number for that VRR If no parameters are specified the recording link will use the default VRR parameter for RSS For more information on VRR please refer to the user manual included with the RSS system Recording System Extension Select the start time of the conference recording e Immediately The recording automatically starts immediately after the first participant joins the conference Upon Request The operator or chairperson starts the recording manually After this option is selected the recording can be manually started through the Web interface or DTMF function For more information see Recording Control People Video You can select to record the video for which channel of video stream capability or the
51. 1000Mbps 100 full 100Mbps full duplex 100 half 100Mbps half duplex 10 full 10Mbps full duplex 10 half 10Mbps half duplex Example 1 Set the IP address of the LAN1 interface to 172 21 103 29 subnet mask to 255 255 255 0 and the gateway address to 172 21 103 254 set lani ip static 172 21 103 29 netmask 255 255 255 0 gw 172 211 103 254 Reboot is require in order for the change to take effect Reboot now Y for yes H for nol restart system 18 6 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Example 2 Set the 100M half duplex for the LAN 1 interface f set lani speed 16H half Reboot is require in order for the change to take effect Reboot now Y for yes H for nol restart system After you set the connection feature or IP address for the LAN interface the system must be restarted in order for the new settings to take effect Password Checking Key in password checking on off after the prompt to enable or disable the password checking function When password checking are enabled and you are setting a user password on the Web page you must enter a password consisting of letters numbers and special characters _ witha length of 8 40 characters Password Encryption Key in password encryption on off after the prompt to enable or disable the password encryption function When password encryption is enab
52. 172 22 30 40 Create this conference and set Conference password 1111 1001 1111 2222 172 22 30 40 Chairperson password 2222 Create this conference and invite Participant 1 IP address 172 22 30 1 1001 172 22 30 1 172 22 30 2 172 22 30 40 Participant 2 IP address 172 22 30 2 Create this conference set the above passwords and invite above participants 1001 1111 2222 172 22 30 1 172 22 30 2 172 22 30 40 Calling between the H 323 Endpoint and the SIP Endpoint The RMX system can act as a gatekeeper and invite an SIP endpoint from the H 323 endpoint or an H 323 endpoint from the SIP endpoint when a conference is created If no gatekeeper or SIP servers are configured in a network you can invite dial in numbers for endpoints of different IP types just like you do for those of identical IP types For detailed information on dial in numbers see the previous section If RMX system and endpoints are registered to a Gatekeeper or SIP server the formats for dial in numbers are as follows 3 9 Chapter 3 Basic Operation Dial in Numbers in Gateway Mode Dialing Dial in Numbers Direction lt RMX E 164 prefix gt Conference ID Conference password Chairperson password lt SIP endpoint s TEL URI gt Here the character within the lt gt symbols are mandatory and those within the symbols are optional H 323 gt SIP_ Note When an H 323 conference creator wants to invite an SIP partic
53. 280x720 720p HD resolutions occupying more system resources The required bandwidth is not lower than 832Kbps Used for the video display of Standard Definition SD quality The conference video can be best coded decoded with the H 264 protocol and displayed with the 4CIF 4SIF resolution The required bandwidth is not lower than 256Kbps Used for the screen display of standard quality The conference video can be best coded decoded with the H 264 protocol and displayed with the CIF SIF resolution For RMX 500 Hardware Version B and RMX 1000 Hardware Version C two coding options are available for one resolution that is H 264 and H 264 High Profile When H 264 High Profile is used less bandwidth is required for a resolution The minimum bandwidth requirements are as follows e 1080p 1024 Kbps e 720p 512 Kbps e ACIF 128 Kbps If you set People Video Definition to Up to 4CIE 4SIF you can select the width height ratio of image as 4 3 or 16 9 from the Aspect Ratio option Set the frame rate of first channel video stream in the Frame Rate field The higher the frame rate is the smoother the received video will be If required you can configure other options for a multi screen conference Other multi screen conference options When the system has no available multi screen conference resources a user can still hold a video switching conference The maximum number of video switching conferences can be held is equal to the
54. 7f2dcl 1 95fdaa l abSa5cbf 0 255 0 1 0 0 0 1 0 0 2 1 2101 15 03 2008 04 59 55 0 2 1 0 255 5 2 1 1 429496 7295 3232196376 65535 7 103166 17 15 03 2008 04 59 55 0 K60v24 a6885522 4 7f2dcl 195fdaa l abSa5cbf 1 0 0 0 18 15 03 2008 04 59 55 0 K60v24 a688552247f2dcl 195fdaa81 abSa5cbf 5 0 255 0 1 0 0 0 1 0 0 2 1 2 1 0 255 5 2 1 1 4294967295 3232196376 65535 7 103166 7 15 03 2008 05 00 05 0 K60V24 a688552247f2dcl 195fdaa8l abSa5cbf 2 0 2 15 03 2008 05 00 05 0 2 100 15 03 2008 05 00 05 0 CDR File Unformatted Formatted text Formatted CDR files use the suffix of txt Different from the unformatted CDR the field value of each data in the formatted CDR file matches its property name one by one as shown below This data can be used to generate a summary report for a conference 13 1 Chapter 13 CDR File Version 1Conference Name 1111Internal Conference ID delleb2f 47f 2dc1195fd6cdf12605721Reserved Duration 04 20 474ctual Start Time lActual Duration 2358Status Terminated by a userFile Name 1GMT Offset OFile Retrieved YesCONFERENCE START15 03 2008 04 20 47Stand By Falseduto Terminate NoLine Rate 768 kbpsAudio Algorithm AutoVideo Session Continuous PresenceVideo Format AutoCIF Frame Rate AutoQCIF Frame Rate AutoCONFERENCE START CONTINUE 115 03 2008 04 20 47Entry Tone ONExit Tone ONEnd Time Alert Tone OFFTalk Hold Time 0 x 0 01 secondsAudio Mix Depth 5Video Protocol AutoMeet Me Per Conference Yes Chair
55. Book pane to add a new participant and enter the New Participants gt General interface General Settings IP Address Type H 323 Alias Po EG Cascade No Cascade Dialing Direction Dialout i t s si Extension Pe Password PO Audio Only New Participants General 8 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports The table below explains the detailed meanings of these parameters Configuration Description of New Participants General Enter a name to identify the participant If the network type is set to H 323 enter the IP address for the participant s endpoint If the network type is set to SIP enter the routing address for the participant s endpoint This item is optional if an H 323 alias or SIP address is set in the Alias SIP address check box below IP Address Routing Address Select the network communication protocol used when the participant s endpoint dials in to the conference H 323 or SIP The option in the Alias SIP Address check box will change along with the network type selected here If the network type is set to H 323 select the alias type of H 323 or E 164 in the right drop down list and then enter the related alias If the network type is set to SIP select the SIP address type in the right list and then enter the related address This item is optional if the IP address of the endpoint is set If
56. Customized welcome message on the login interface personalized background and Web UI Logos IVR 14 13 Chapter 14 System Maintenance It is recommended that you export the address book before you reset the system For more information see Importing and Exporting the Local Directory Restore Configuraton Reservation Restore Factory Defaults Restore Directory Path pen Restore Configuration Reservation Page Resources Usage To know the usage of current RMX resources click the menu options Administration gt Resources Usage at the upper left part on the interface The Resources Usage interface appears Resources Usage Free Ports Video Audio 6 8 Free CP Resources Streami Video Format T20P al Stream Video Format 4CIFI4S1F l Send Content to Legacy Endpoints Available Conferences Calculate Usage Graph Resource Report Page Summary 14 14 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports E POLYCOM R M X1 23a Polycom RMX 1000 PUTISHSIE B bttes 172 21 125 104 rmeLO00 en yoangde commonpane htm Free Ports udeo Audic Free CP Resources Miximum Humber of Panels g Stream ddeo Format T20p Streamz deo Format 4CIFA4S1F C Lecture Site Name C Send Content to Legacy Endpoints al Encryption C Lost Packet Recowery People Content Forailable Conferences R
57. E 164 prefix of RMX system and conference ID If the conference to be dialed in is set with a password you need to add Conference password or chairperson password For example RMX E 164 prefix 925 ID of the conference to be dialed in 1001 Then the endpoint dials 9251001 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular participant dials 9251001 1111 The conference chairperson dials 9251001 2222 If the gatekeeper is not configured on the network the dial in string consists of the IP address of RMX system and conference ID separated with If the conference to be dialed in is set with a password you need to add Conference password or chairperson password For example RMX IP address 172 22 30 40 ID of the conference to be dialed in 1001 Then the endpoint dials 172 22 30 40 1001 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular participant dials 172 22 30 40 1001 1111 The conference chairperson dials 172 22 30 40 1001 2222 SIP Endpoint For the SIP endpoint you can use the remote control to directly dial into the conference only when RMX system and the endpoint are registered to the same SIP server If the endpoint is registered to another SIP server you can only first call RMX system s SIP URL to set up a connection and then access the conference by ente
58. Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports POLYCOM Main Menu 2 Terminate Conference PCM Main Menu If you have no operation for a certain period on the PCM menu interface the system automatically goes back to the conference image Definitions of DTMF amp FECC Keys You can control the RMX system using FECC and DTMF functions of the remote control When your endpoint supports FECC or DTMF use the remote control to operate the PCM menu interface On the PCM menu interface you can select each function menu by pressing the up arrow down arrow key on the remote control and go to the next level page of the highlighted menu item by pressing the right arrow key If you continuously press the up arrow key or down arrow key you can cyclically switch between the first menu page and the second menu page In addition you can according to the number of each menu item press the corresponding number key on the remote control to fast enter this page The table below defines in details the FECC and DTMF operation keys on the remote control of Polycom endpoint FECC Control Keys FECC 7 Return to the higher level menu Delete the character before the cursor while inputting menu names Exit the menu and display the video if the top level menu is displayed Shift the selection to the left video 16 3 Chapter 16 Personal Conference Manager PCM FECC Description Token p e
59. I IP is called a conference with a random ID will be created e The conference ID the user enters for creating a new conference must be 4 unique different from existing conference IDs e lf only one password is entered it will be defined as a chairperson password In this case there won t be a conference password and the user will receive the chairperson abilities e The conference password and chairperson password must be different If a user enters the same password for both the call will be rejected Connecting to a Conference Dialing Methods To connect an endpoint to the ongoing conference or meeting room you can use one of the dialing methods below User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports e Use the remote control to dial the IP address of the RMX system If the system is registered to a gatekeeper or SIP server dial the E 164 prefix or SIP URL to connect to the system and then enter your conference ID and password to join a conference as prompted e Use the remote control to dial directly into the conference For details see the content below In this way the user must obtain the conference ID and password if the conference password or chairperson password is set first For more information see the following sections H 323 Endpoint For an H 323 endpoint if the endpoint has been registered to the same gatekeeper as RMX system the dial in number consists of the
60. IVR Setting User Connection List The Web management page for the system can list all connections all users servers or others logged into the system to the Web interface To view connected users click Connections in the RMX Management pane The list of connected users including the following information is displayed in the list pane on the right side e User login name e Authorization level of the user conference chairperson operator or administrator e User login time e User computer name or ID The administrator can use the h button on the pane to disconnect the logged in operator or chairperson user 11 IP Network Services Click IP Network Services in the RMX Management pane to display the related IP information setting page on the list pane The corresponding IP information of the system will be displayed on the list pane including the IP addresses and Gateway addresses for port LAN1 and LAN2 and the addresses of the NAT server and DHCP server Conferences ip is 6 la Name Status State EnaTme Network interface Hs C2011082 8115 2011 08 26 14 39 16 2011 08 26 22 39 LAN1 172 21 125 115 172 21 125 254 NO amp Signaling Monitor W Hardware Monitor 4 Meeting Rooms E Reservations g5 Conference Profiles A Users IP Network Service Page Right click a LAN port and click Properties to display the IP Network Services interface You can view and modify the detailed paramete
61. Properties interface set the IP address obtained from the network administrator and configure the system on your local network IP Network Services gt LAN Use LAN gt LAN M Use LAN1 Routers DHCP IP Address 172 24 125 115 gt Gatekeeper Subnet Mask 255 255 254 0 gt SIP Server gt Qos Gateway 172 24 125 254 gt Ports if Set as Default gt Email WAT NAT IP yf Internal Network Obtain DNS Server Address Automatically Preferred DNS Server 172 21 34 202 Alternate DNS Server 172 215 2060 LAN Speed Auto 0 me IP Network Services LAN Port Setting LAN Port Setting Parameters Parameter Description Use LAN1 Enables disables the network port If the user network is configured with a DHCP Dynamic Host Configuration Protocol server select this option to automatically obtain the IP address Deselect this option to use a static IP address in which case you must configure the following options IP Address Subnet Mask 2 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Ss IP Address Set the IP address for this network port Subnet Mask Set the Subnet Mask for this network port Set the gateway address of this port If Set as Default is selected and no matched static routes are found the Gateway system packets will be transmitted via this gateway by default In this case a default route is displayed in the li
62. RMX 500 Hardware Version A supports two channels of video streams whereas RMX 500 Hardware Version B RMX 1000 Hardware Version A and RMX 1000 Hardware Version C support four channels of video streams When an endpoint joins the conference the system will in accordance with the various channels of video stream parameters the video protocol bandwidth resolution and frame rate defined by the user appoint the endpoint to a video stream channel which can match the endpoint s highest capability so as to optimize the conference video output The endpoint will access the conference in the pure audio mode when its maximum capability is lower than the parameters defined for all the video streams The maximum number of multi screen conferences for RMX 500 Hardware Version A and RMX 1000 Hardware Version A depends on the resolutions and frame rates for video stream 1 and 2 of those conferences The following table displays the maximum number of multi screen conferences supported by RMX 500 Hardware Version B and RMX 1000 Hardware Version C In the following table can represent any optional value 4 7 Chapter 4 Conference Profiles Conference video parameters and maximum number of multi screen conferences RMX 500 Hardware Version A RMX 1000 Hardware Version A Maximum number of multi screen conferences Video Stream 1 Video Stream 2 RMX 500 Hardware RMX 1000 Hardware i Frame Rate Resolution Resolution Version A Version A l
63. The interface lists the mute blocking and video suspending status of all participants endpoints The conference chairperson can select a status icon by pressing the up arrow down arrow left arrow and right arrow keys on the remote control and then press the Zoom In key to switch this status repeatedly press the Zoom In key to cyclically switch the on off status The table below provides the meanings of status icons ALL can be selected to mute and unmute all the endpoints except the conference chairperson s and lecturer s Status Legend Descriptions 1 The audio output to the endpoint is allowed Other conference Y participants can hear the audio from this endpoint The endpoint is MUTED Other conference participants will P hear this endpoint The audio input from the endpoint is allowed This endpoint can hear the audio from other conference sites The audio output to the endpoint is blocked This endpoint will not hear the audio from other participants The video transmission from the endpoint is blocked Other conference participants will not see this endpoint The video output of the endpoint is allowed Other conference participants can see the image of this endpoint This icon is displayed when the endpoint is neither muted nor Suspended You can click this icon to mute this endpoint and prevent it from sending video data to other conference sites Camera Control A user can control the camera of endpoint s conf
64. U mcu CONTACT MCU Location MCU LOCATION ai s i lt lt MCU System Name MCU SYSTEM NAME ss s SNMP Agent Version Version3 User Name lraptest tt ti sts SS Security Level Auth and Priv Authentication Protocol mos o l Authentication Password jeecccece Privacy Protocol DES v Privacy Password esseosos SNMP Properties Interface Setting the Agent 14 8 Configure the following parameters on the SNMP Properties gt Agent interface Parameter Configuration of SNMP Agent With this option selected the administrator is allowed to SNMP Enabled manage the RMX system with SNMP from a far end Only after the SNMP function is enabled can you configure the following parameters Retrieve MIB Files You can export MIB files by clicking this button User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Contact person for Specifies the name of the person who manages this MCU from this MCU a far end MCU Position Specifies the location of MCU Hiss System Specifies the system name of MCU ame Specifies the SNMP agent version used by MCU e Version 1 and Version 2 When this option is selected you SNMP Agent need to configure Community Name Version Version 3 Specifies the parameter settings of secure and remote configuration when this option is selected you need to configure User Name Securi
65. Y Save in New Folder amp ff File name Save as type Sounds way Cancel Format PCM 44 100 kHz 16 Bit Stereo Change Save the Recorded Message 7 Verify that the Format reads PCM 16 000 kHz or 32 000 kHz 16 Bit Stereo or Mono If the format is correct continue with step 10 If the format is incorrect click the Change button The Sound Selection dialog box appears 8 From the Names option select the filename created in step 7 as shown in Save the Format 9 Click OK The system returns to the Save As dialog box User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports 10 In the Save in field select the directory where the file will be stored 11 In the Save as Type field select the wav file format 12 Inthe File name box type a name for the message file and then click the Save button To record additional messages repeat the above steps To upload your recorded wav file to the RMX system see Replace the IVR information 12 7 CDR CDR Files The RMX system includes a Call Detail Record CDR utility which enables you to view summary information about conferences as well as to retrieve full conference information and save it to a file The file can be used to produce reports or be exported to external billing systems The Polycom RMX system can store details of up to 1000 conferences When this number is exceeded the system overwrite
66. ad Signed Certificate Current Certificate Information View Certificate Information Security Setting Page You can set the following security restrictions Deny lobby access to endpoints calling through the following interface Select the LAN1 or LAN2 check box Then the endpoint device connected to this port cannot dial in to the PCM lobby through the IP address or E 164 prefix of the RMX system However you can still directly dial in to the conference by calling RMX IP address E 164 SIP URL conference D Deny management through the following interface Select the LAN1 or LAN2 check box Then your computer cannot log into the Web UI through the IP address of this LAN port LAN 1 and LAN 2 ports shouldn t be disabled at the same time If only one LAN port is enabled the setting here is not allowed User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports e Disable ad hoc conference When this check box is selected the endpoint cannot create a conference in the PCM lobby Also you cannot create a conference by directly entering the IP address or E 164 prefix of the RMX system plus conference ID through the remote control Configuring the SSL Certificate After the SSL digital certificate is installed on the system you can set up the encrypted communication connection between the user client and server so as to ensure security of the transferred data during Web communicatio
67. all with SIP Chapter 11 IP Network Services In the IP Network Services interface click SIP Server to configure SIP server parameters IP Network Type Reset is required for the configurations on this page to take effect Transport Type UDF jw Register to Server Primary Server Registered server Address 172 21 1042938 0 Server Port s0 server Domain Name 172 21 104236 Alternate Server Unregistered Server Address Server Port bo Server Domain Name Ps User Name 8889 Password Outbound Proxy Server Server IP Address f T2 21 104 236 Server Port 5060 IP Service SIP Server Configuration Description of SIP Server Parameters Set the IP network type for the RMX system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to e H 323 Only the H 323 call is supported IP Network Type e SIP Only the SIP call is supported e H 323 amp SIP The H 323 call and SIP call are supported at the same time Settings of the SIP server related parameters are available only when the STP supporting network type is selected Set the transport layer protocol used for communicating Transmission Type with the SIP server It needs to be consistent with the protocol supported by the SIP server Specifies whether to register the RMX system to the specified SIP server You need to set the SIP server related parameters after this f
68. ame to identify this profile Note This is the only mandatory parameter when you create a new profile Select the conference line rate Line rate indicates the rate Line rate that integrates video audio and data contents Set whether to enable the AES encryption function for this Encryption profile If this check box is selected after an endpoint dials into the Automatic mute l conference the RMX system will automatically mute it Enter the default duration for a held conference in the format of H M The conference duration cannot exceed 24 hours Default conference duration 4 4 Parameter Automatic termination Permission to apply for chairperson via DIMF Minimum number of reserved resources Maximum number of available resources Talk hold time Automatic re invitation Advanced User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports If this check box is selected the system will automatically terminate the conference when any of the following conditions is satisfied e Before First Join No participant joined within the predefined period since the conference started The default idle time is 10 minutes After Last Quit All participants have left the conference and the idle period has reached the predefined time The default idle time is 1 minute When Last Participant Remains Only one participant remained in the conference and th
69. an add the IP address or network segment address for the endpoint 11 10 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports IP Network Services Intranet 11 11 IVR Service The RMX system provides a conference Interactive Voice Response IVR function that allows conference participants to use an endpoint input device such as a remote control to interact with the conference following the voice and onscreen operation prompts played in the conference The default VR information is included in the factory default settings and the participant will hear the default voice prompts when joining a conference You can also customize the voice prompts if desired To view the IVR settings on the RMX system click IVR Setting in the RMX Management pane The IVR list will be displayed in the list pane on the right side where you can test all the stored voice prompts switch between different languages or customize the voice prompts at ase a ben Gonimeeee Gale Hy C2011082 8115 2011 08 26 14 39 16 2011 08 26 22 39 Apply chairperson sucessfully ep B Conference Chairperson Password English 6 B Conference expiration warning English Ea BR Conference ID English Ea B Conference Password English 6 RB First to join English Erg B Invalid Chairperson Password English eg R Invalid Conference ID English 6 RB Invalid Conference Password English B lt u
70. annels and one pure audio stream channel including the video protocol video format and conference bandwidth of each video stream When you click each channel of video stream or audio stream the participant list will show the information about participants that access the related conference with this channel of audio video capability Viewing Conference Parameters In addition to the status information shown in the conference list you can view detailed parameters of an ongoing conference Double click the conference to be viewed or right click it and then click Conference Properties The Conference Parameters interface shows the configuration of the conference Here you can change the end time password and chairperson password for the conference adjust the conference layout set the conference message overlay conference name and customized polling etc The unavailable options cannot be modified Conference Control Changing End Time When a conference is created its duration is also set The default duration is 8 hours When a conference is occurring you can extend or shorten its duration by changing its End Time You can also manually delete an ongoing conference To change the conference duration 1 Double click the desired conference in the Conferences list pane 2 On the General tab of the Conference Parameter interface change End Time and then click OK 4 The conference duration cannot exceed 720 hours 30 days T
71. are information and you ll be prompted to enter the login password Now enter the login password and press the Enter key The factory default login password is POLYCOM case sensitive 18 1 If you entered a wrong password you may be required to re login to the system If you entered the right password you will be brought directly to the command setting interface User logged in Type or help to get the help information H Command Introduction Help After logging in to the system you can enter or help after the prompt to show the command prompt information e lt gt indicates the optional parameter 4 e indicates the required parameter e indicates a 1 out of N parameter Exit Enter exit after the prompt to exit the command control interface exit User logged off View Device Information Enter show after the prompt to view the current device information including the system information license information interface information and IP address Idle Timeout Setting Enter keepalive lt timeout gt after the prompt to modify the keep live timeout setting If no operation was executed in the defined time interval the device will time out and exit 18 2 Chapter 18 Appendix B Telnet Terminal Commands Parameters Description oe Ne Parameter Description Defaults to 120 seconds and can be modified to any value in timeout the range of 5 600 se
72. at period has reached the predefined time The default idle time is 1 minute After the top level cascading points disconnect When a cascading conference is held and when the upper layer devices have disconnected the conference for a predefined period of time The default time is 1 minute Only available when devices are cascaded This check box is selected by default allowing a participant to apply for the chairperson by pressing the DIMF key on the remote control during the conference For details see To request the chairperson The conference chairperson has more privileges and is able to control the conference through the Personal Conference Manager PCM menu Auto is selected by default indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created When Auto is deselected you can specify the minimum number of video participants so that the system can reserve the appropriate resources for this conference when it is being held Auto is selected by default indicating that the system will decide the number of allowed video participants according to the number of actual idle resources when the conference is created When Auto is deselected you can set the maximum number of video participants You can add the maximum number of video participants set here when you hold a conference using this template When the period a parti
73. ate a conference Next this chapter will introduce in details the function of each menu option on the PCM interface and related conference operations 16 1 Chapter 16 Personal Conference Manager PCM Introduction to PCM Interfaces Viewing the PCM Interface The endpoint with chairperson privileges can display the PCM menu only when a multi screen conference is held To request the chairperson After accessing the conference you can request the chairperson in one of the following two ways Use the remote control in accordance with the rule below When the conference does not have a chairperson password enter the chairperson application code 00 to become the chairperson When the conference has a chairperson password enter 00 chairperson password to become the chairperson e Request the chairperson through the Web management interface Inthe participant list pane on the Web interface right click the participant to be changed to the chairperson and select Change to Chairperson 4 Only one chairperson can be assigned to a conference The participant who has become the chairperson can press any arrow key of the remote control to invoke the PCM main menu as shown below The main menu consists of two pages and provides the common operation functions in a conference a G G Main Menu POLYCOM 2 Layout Mode 3 Invite Participant 4 Participants Mute Status 5 Camera Control 16 2 User
74. ates that 16 resources are available and none of them are in use For more information refer to Resources Usage MCU State The following explains the information displayed in the MCU State area The MCU is functioning normally State MINOR The system has a MINOR problem but keeps working The MCU has a MAJOR problem MCU behavior could be affected and attention is required e History When a multi screen conference is held and you invite a participant to join a video stream which is not suitable for him her the participant s endpoint will be assigned to other appropriate video streams and relevant information will be recorded in History Click LJ to view the history The Address Book shows the participant information set on RMX system and the device information stored on the directory server when RMX system registered the directory server It enables users to easily add participants set in the address book to the conference Here a user can create and delete participants or groups import and export the address book etc For more information about the address book see Address Book Common Operations List Sorting 3 4 All the list items such as the conference list participant list and address book list on the Web interface can be sorted by parameter properties Click the related column header in the list When a small triangle appears you can sort the list in the ascending order After a list is sort
75. be found at o BSD style www openssl org source license html Net snmp ver 5 4 Net SNMP http www net snmp org about license html Apache ver Apache 2 2 4 License http www apache org licenses LICENSE 2 0 v2 0 Libpcap libpcap http sourceforge net projects libpcap 20 1 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Software License License Conditions Source File Type OpenLDA P Public License v http www openldap org software release license ht 2 8 17 ml August 2003 OpenLDAP libpng Libpng http www opensource org licenses zlib license php Jpeg v6b httpyiwwijgorgifiess httpyAwwwijgorgifiess www jg org files bmp2png 1 62 htip pmt sourceforge netemp2pngfindex him httpyipmt sourceforge netfomp2png index htm omt sourceforge net omp2png index html srtp 1 4 2 aad base http srtp sourceforge net license html reSiprocate 1 3 20 2
76. cascading mode enabled see Advanced configuration in Conference Profile the administrator can specify a participant in the conference as the dual stream sender so that only the dual stream sender can send dual streams in the conference If no dual stream sender is specified all participants can send dual streams Specify a dual stream sender 1 Click the conference to be configured on the Conferences list pane and then click sh on the toolbar 2 Onthe popup page right click the participant you want to configure in the participant list and then click Become a Dual Stream Sender 9 7 Chapter 9 Conference Participant Monitoring The information for the participant who has been set as a dual stream sender will be displayed in Current Dual Stream Senders and amp will also be displayed next to the role icon for that participant in the participant list Participant Monitoring 3 Administration Setup LAN1 172 221 125 115 MCU Prefix in GK 112100 fonferences iy TTT Sarhcarnta ie XAGU gt eX Name Status Rey Conf Rockie lt x Connected f 172 21 102 16 Gap Dialout OB ae gt fa Ge Alias Name Dialing Directic a CEN C2011082 t Single Participani 6378 2011 08 26 14 33 59 2011 08 26 22 33 ey Stream1 H 264 4CIF 4SIF 18 9 1024 Kbps Fey Stream2 H 264 CIF SIF 768 Kbps Audio Only Participant Monitoring Pane When a conference is occurring you can view detailed status and properties of eac
77. cipant speaking reaches the predefined time this participant will become the speech giver Under different video modes the speaker s image may be displayed in full screens on other participants screens or switched to the largest window in the multi screen layout When this function is enabled and a conference is running the system will automatically invite the endpoint that drops off accidentally to re join the conference When this option is selected you need to set the automatic invitation interval and re invitation times If the number of re invitations is set to 0 it means that the re invitation status will be kept before a participant is connected successfully To set the Advanced option for a conference click the Advanced tab The table below explains the detailed meanings of these parameters 4 5 Chapter 4 Conference Profiles Parameter Lost Packet Recovery Enable Frame Suppression People video adjustment Allows you to configure an endpoint from the conference list to automatically join a conference from the lobby Cascading mode 4 6 Parameter Description of Advanced Options Description Lost Packet Recovery LPR is an algorithm designed to protect IP video calls against the impact of network packet loss This option is enabled by default In case of packet loss during network transmission if the endpoint also supports and has packet recovery function enabled the packet recovery mechanism will be
78. coded by default If you select the Switching option only dual streams are switched For RMX 500 Hardware Version B and RMX 1000 Hardware Version C only dual streams are switched Note If this setting is H 264 when an endpoint that supports only H 263 joins in the conference an H 264 endpoint will send dual streams using the H 263 protocol The H 239 protocol is used to send dual streams You can select three kinds of video quality as needed Graphics For the standard video display H 239 Setting High resolution graphics for high quality image detail display with broader bandwidth required Live Video for full motion of dynamic video display with the broadest bandwidth required When you send videos to an endpoint which does not support H 239 the system will use dual stream contents to replace conference videos This function is very useful if an endpoint in the conference which does not support H 239 dual streams wants to watch content videos When this function is enabled and dual streams are sent in a conference the system will use contents videos instead of conference videos to send to endpoints which do not support H 239 so that contents videos instead of conference videos can be watched on the endpoints This option does not affect endpoints which support H 239 Video Setting To set the multi screen layout of conference on the endpoint screen click the Video Settings tab on the New Profile interface
79. conds Example Set the timeout time to 60 seconds keepalive 68 current keepalive timeout value is 60 seconds Reboot Device Enter reboot after the prompt to reboot the device reboot restart system Restore Password Key in reset password after the prompt to restore the user password for Web login to the default password POLYCOM The system displays the prompt message Are you sure Key in Y to proceed or key in N to cancel the setting After resetting the password the RMX system must be restarted in order for the new settings to take effect Example Restore the Web login password to the default configuration reset password Are you sure Y for yes zZ W for nol reset password OH Reboot is require in order for the change to take affect Reboot now Y for y es W for nol Restore System Configuration Enter reset config after the prompt to restore the system to the default configuration The system displays the prompt message Are you sure Key in Y to proceed or key in N to cancel the setting After resetting the system configuration the RMX system must be restarted in order for the new settings to take effect Clean Key Code Key in cleankey after the prompt to remove the existing activation key This command is used to deactivate the RMX system 18 4 Telnet Setting User Guide for Polycom RMX 500 and Polyco
80. contents to replace conference videos function has been enabled for the conference This function is configured in the conference profile For details see Video Quality Parameters Second channel Video Dual stream Definition Whether the AES encryption function has been enabled for the conference This function is configured in the conference profile For details see General Parameters Whether the Lost Packet Recovery function has been enabled for the conference This function is configured in the conference profile For details see Parameter Description of Advanced Options After selecting your parameters click the Calculate button and the appropriate number of conferences currently available will be displayed in Number of Conference Available The user can also click Usage Statistics to view the statistics for resource usage within a period of time Device Upgrade 14 16 To upgrade the software of your device click the menu options Administration gt Upgrade System on the top left of the page to enter the system upgrade page Select the Path for Software Upload S Upload File Upgrade System Page User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Upgrading from Version 2 x to Version 2 5 1 Please don t restart the system until both the two required packages are uploaded into RMX 1000 systems successfully Otherwise the upgrade will fail and cause the unavailab
81. cyclically The wait time is 1000 ms 18 5 Chapter 18 Appendix B Telnet Terminal Commands ping 172 21 168 111 n5 wihB 11568 Pinging 172 21 168 111 with 1588 bytes loop 5 times wait 1000 mz 15280 bytes From 172 21 1806 111 seq 1 tt1 127 delay ims 1520 bytes From 172 21 1806 111 seq 2 tt1 127 delay 2ms 1520 bytes From 172 21 186 111 seq 3 tt1 127 delay 2ms 1520 bytes From 172 21 1806 111 seq 4 tt1 127 delay 2ms 1520 bytes From 172 21 1806 111 seq 5 tt1 127 delay ims send 5 packets receive 5 packets lost H H 8 gt packets time is SA65ms bandwidth is 12 1khbps Network Service Key in the following commands after the prompt to set network configurations set lan1 lan2 ip dhcp static lt ip gt netmask lt mask gt gw lt gateway gt set the IP address for LAN 1 or LAN 2 interface set lanl lan2 speed auto 1000 100 full 100 half 10 full 10 half set the connection features for the LAN 1 or LAN2 interface Network Setting Parameters LAN Interface IP Address Parameter Description dic Automatically gets the address information through the DHCP p server Specifies the static IP address information Sle IP IP address of the network port mask subnet mask of the network port gateway gateway address of the network port Network Setting Parameters LAN Interface Connection Rate Parameter Description auto Auto negotiation mode 1000
82. d audio messages use any sound recording utility available in your computer or record them professionally in a recording studio Make sure that the recorded message can be saved as a Wave file in the wav format and that the recorded format settings are defined as the sampling frequency of 16 KHz or 32 KHz 16 bit and stereo or mono The files are converted into the RMX internal format during the upload process This section instructs how to use the Sound Recorder utility delivered with Windows95 98 2000 XP Win7 Vista Make sure that a microphone or a sound input device is connected to your computer To define the format settings for audio messages The format settings for audio messages need to be set only once The settings will then be applied to any new audio messages recorded 1 Onyour computer click Start gt Programs gt Accessories gt Entertainment gt Sound Recorder to display the Sound Sound Recorder dialog box y Sound Sound Recorder Sia File Edit Effects Help Position Length 0 00 sec U 00 sec lt aa jorj gt m fre The Sound Sound Recorder dialog box opens 2 Sound Sound Recorder Dialog Box Click File gt Properties to display the Properties for Sound dialog box 3 Click the Convert Now button User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Properties for Sound Details Copyright No Copyright information Length 0 00 sec Da
83. dard that provides improved compression and quality of video images in low line rate connections and is a part of the Highest Common mechanism in video switching conferences H 264 19 3 Chapter 19 Appendix C Glossary 19 4 Abbreviation Term Explanation An ITU T standard for audio video and data communications across IP based LAN networks including the Internet Internet Protocol The working protocol that forms the IP basis of the Internet International Telecommunications Union Telecommunication Standardization Sector formerly CCITT An international group that produces official standards for telecommunications Local Area Network LAN a group of computers and other LAN l devices linked via a network s operating system MCU Multipoint Control Unit MCU the device which allows two or multiple sites to be connected in a video conference Personal Conference Manager a user interface displayed on the endpoint s video output screen The user interacts ITU T Standard with the PCM through the DTMF command and FECC function by using the endpoint remote control to implement conference control at the MCU For example create a conference dial into a conference set the window layout remotely control the camera and terminate a conference Quarter CIF A video format with the image size of 176x144 pixels that transmits 30 frames at 9 115 Mbps per second a quarter of the capacity of CIF For mor
84. ddress of the participant s endpoint through number keys on the remote control If a gatekeeper is registered you need to enter the E 164 number of the endpoint b Press the key to initiate the call Ifthe IP address of the participant to be invited exists in the address book you can directly select this participant from the address book to make a call a Select the Directory menu option to enter the directory interface The list displays by default the address book entries added by users through the local computer The chairperson can display addresses in the local and global directories by category through the drop down menu on the interface and manually enter the participant name to search directly or select the alphabetic or numerical range for filtering according to the initial character of the name On this interface press the Zoom In key to confirm the operation b Selecta participant to be invited from the list by pressing the up arrow down arrow left arrow and right arrow keys on the remote control and press the Zoom In key to initiate a call Participant mute status A user can view and control the audio and video status of each participant s endpoint Select Participant Mute Status from the PCM main menu and you will enter the participant s endpoint interface for audio and video control and status checking 16 6 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports
85. dow which has been set to do automatic polling can display the conference sites one by one in the queue The display sequence is the same as the sorting sequence in a queue Set the polling queue 1 2 In the Conferences list pane double click the desired conference Click Customized Polling on the conference parameter page to display the list of current participants 9 5 Chapter 9 Conference Participant Monitoring Roll Call Select the conference site you want to poll from the list of All Participants and click Add The list of added conference sites will be displayed in the Polled Participants list You can also use Ctrl targets or Shift targets to add multiple conference sites at once Click Add All to add all conference sites at once If necessary you can adjust the sequence by dragging and moving the conference sites in the polling list up and down or by clicking the triangle button amp at the bottom of the list The actual polling will abide by the defined sequence in the list By using the roll call function the conference organizer can easily switch the conference sites to be roll called for one to one communication while other conference sites are muted To do roll calling 1 2 In the Conferences list pane double click the desired conference Click Video Settings on the conference parameter page to select a fixed multi screen layout When doing roll calling we suggest that you select the 1
86. e a Run the exe file in the CD provided with the system b Click the Discover button to display the current address information of the system Login to the Web configuration interface When accessing the RMX Web user interface use Internet Explorer 8 0 7 0 for the best display quality In the Web browser enter http lt RMX IP address gt in the address bar and then press Enter 2 3 Chapter 2 First Time Installation and Configuration 2 On the Login interface enter the default User Name POLYCOM and Password POLYCOM Click Login 3 The Product Activation dialog box is displayed Fill the activation key obtained previously from Get the product activation key Enter the product activation Key Click Save Click Close 4 The system displays a message asking whether to restart the system or not At the prompt select Restart Now 5 After the system restarts go to Administration gt License Information interface in the Web configuration interface to view the activated functions For the activated functions is displayed or else is displayed Modify the default IP address After accessing the RMX Web configuration interface you can modify the default IP address for the system based on the settings of your local network 1 Click the IP Network Services configuration item in the RMX Management pane 2 Inthe IP Network Services configuration pane double click or right click LAN 1 gt Properties 3 Inthe LAN1
87. e Setting a Default Profile Recording Link Configurations for Default Recording Parameters General Settings DTMF Code Setting Recording Control Recording Properties Meeting Rooms Creating a Meeting Room General Settings Participant setup Recording Multicast Configurations Other Information Modifying a Meeting Room Deleting a Meeting Room Reservations Reservation Views Calendar View List View Adding a Reservation Reserve a Permanent Conference Reserving One time Conference ii 4 1 4 4 4 4 4 5 4 7 4 13 4 15 4 15 4 15 4 16 4 17 4 17 4 18 4 18 5 1 5 1 5 2 5 3 5 3 5 4 6 1 6 1 6 2 6 3 6 4 6 5 6 7 6 7 6 7 7 1 7 1 7 1 7 2 7 2 7 4 7 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Reserving a Daily Conference Reserving a Weekly Conference Reserving a Monthly Conference Modifying a Reservation Deleting a Reservation Address Book Adding a Participant to the Local Directory Creating a Participant in the Address Book Adding a Participant from an Ongoing Conference Defining a Participant Group Modifying a Participant Group Deleting a Participant Group Importing and Exporting the Local Directory Exporting the Local Directory Importing the Local Directory Directory Service Configuring Directory Service Viewing the Global Directory Searching Directory Entries Conference Participant Monitoring Conference Monitoring Viewing Conferences List Pane Viewi
88. e Mode drop down menu select the desired reservation mode to reserve a permanent once daily weekly or monthly conference Schedule Mode Once Y Fermanent Start Date Daily Start Time Weekly Monthly Duration D TU Setting a Reservation Mode 7 3 Chapter 7 Reservations Reserve a Permanent Conference A permanent conference can be manually terminated or deleted by a chairperson or web UI user To reserve a permanent conference set the Schedule Mode to Permanent Set the start date and time for a conference in the page Reserving One time Conference The one time conference will be terminated after being held for a specified period of time To reserve a one time conference set the Schedule Mode to Once The table below explains the configuration parameters Parameter Description for Reservation Setup Once Start Date Set the start date of the conference Start Time Set the start time of the conference in the format of H M Conference Set the duration of the conference in the format of H M Duration Reserving a Daily Conference To reserve a daily conference set Schedule Mode to Daily The conference will be convened at the specified time every day In the specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters Parameter Description for Reservation Setup Daily Start Time Set the start time of the c
89. e information see CIF Quality of Service QoS QoS defines the performance of QoS a network service such as the average delay between packets ToS Type of Service ToS It defines optimization tagging for routing audio and video packets WAN Wide Area Network WAN A communications network that services a geographical area larger than the LAN Quick Installation Setup Wizard POLYCOM 20 Third party Software Licenses Listed in this appendix are some of the third party software products used by Polycom RMX system and the relevant copyright announcements Third Party Licenses Software License License Conditions Source File Type Copyright 2007 Distributed under the GPL License V3 0 which may Busybox 1 7 1 GPL V3 0 be found at www gnu org copyleft gpl htm Copies of modified source code available upon request Copyright 2007 Distributed under the GPL License V3 0 which may Grub 0 97 GPL V3 0 be found at www gnu org copyleft gpl htm Copies of modified source code available upon request Copyright 2007 Emene Distributed under the GPL License V3 0 which may 2 6 24 rc7 GPL V3 0 be found at www gnu org copyleft gpl html Copies of modified source code available upon request Copyright 2007 Distributed under the GPL License V3 0 which may Glibc 2 6 GPL V3 0 be found at www gnu org copyleft gpl html Copies of modified source code available upon request O i The actual license texts may
90. eature and switches to display the first participants who speak loudest with the largest multi screen layout selected here If the number of n r Oo participants is greater than 4 and the maximum selection is HO the system will display the first four participants who speak loudest using the no layout To set fixed multi screen layout Click the desired layout number and then select the desired layout The interface shows the thumbnail of the layout For the video display in each video window you can select one of the following modes from the drop down list e Auto This option is selected by default Each multi screen window will automatically select to display a conference site based on the information about connected participants e Automatic Polling by default if the set multi screen number is smaller than the number of connected participants the window will display images of the rest participants in turn The administrator can also specify the specific conference sites to be displayed in turn For details see Customized Polling The time interval for switching between the conference sites is the value of Automatic Polling Interval User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Directly select an endpoint conference site to be displayed at the window e f the Symmetric Layout option is selected a user can only select the 4 multi screen layout with the same size of window
91. ed by a column header in ascending or descending order you can click the column header again to sort it in opposite order User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports aii iPro a x a 1122 Auto Layout 1920 d 2M Auto Layout 1920 cs aadaaa 314 Auto Layout 1024 g Chris 1920 d CMAD Auto Layout 832 d CMADBAT Auto Layout 832 d RECOMMENDED_PRE Auto Layout 1024 d Int 0823 004_272 Auto Layout 1024 d nt 0823 007_325 Auto Layout 1024 List Sorting Right click Shortcut Menu The Web interface provides right click shortcut menus for common operations such as viewing detailed parameters creating deleting items Alternatively you can perform these operations by double clicking the corresponding list items or by using the corresponding buttons on the toolbar of the pane Pane Sizing Move the mouse pointer to the border of the pane when the pointer turns into an arrow drag to size the pane while holding down the left mouse button Confirm Cancel To confirm your settings on the parameter configuration interface click the OK button in the lower part of the interface To abort your settings click the Cancel button Shortcut Windows Operations To enable the user to easily operate the RMX system the system supports some Windows shortcut keys e After you select a target from the conference list participant list address book list or another list you can delete the target by pre
92. efined in the meeting room to join the conference unless the administrator dials out manually Participant setup A user can add a participant to the participant list for the meeting room When this meeting room is activated and running the system will automatically call the participants defined in the meeting room to join the conference To set the invited participant list click the Participants tab to enter the relevant interface as shown below Meeting Room Name jc201 10824 12 50 H 323 IDE 164 SIP URL Tel URL Lecture Content Token Owner Auto Only participants in the above participant list can dial in Email Notification New Meeting Room Participants You can add participants to the list in the following two modes To create a participant in the list 1 Click the New button to create a participant 2 The popup configuration interface is the same as that for adding a new participant to the address book For explanation on the configuration parameters see Creating a Participant in the Address Book To add a participant from the address book to the list 1 Click the Add from Address Book button 2 Inthe popup address book select the participant to be added and then click the OK button To select multiple participants at one time click 6 3 Chapter 6 Meeting Rooms these participants one by one while pressing down the Ctrl key or select adjacent ones while pressing down the Shift key
93. em name for a device click the System Name tab on the customized page enter the system name in System Name and then click the OK button Setting Skins To customize the Logo for the Web user interface welcome message on the login interface or the background of conference screen click Skins in the customization interface Set the related items with reference to the table below Description of Customized Information on User Interface Used to customize the Logo picture at the top of the Web management interface of the RMX system Web User Interface Click the Open button and select the file to be uploaded Logo Then click Upload File The Logo picture to be uploaded must be in the GIF format with 1440 46 pixels Used to customize the Welcome Message displayed on the RMX Web login interface First specify in the drop down list which language interface will display this welcome message defaulted to English and then enter the welcome message to be displayed in the text box Click the Apply button to validate your setting Welcome Message on the Login Interface Personal Skins This item is used to customize the background picture of conference view displayed at the participant s endpoint when 14 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports a conference is held with the RMX system Depending on various screen width height ratios of participants endpoint displays yo
94. ement unified scheduling of conferences via the master device for slave device management The two RMX devices used for stacking must meet the following conditions Both the master device and slave device must be configured within the same subnet The number of resources supported by a slave device cannot be bigger than those supported by a master device Both the master device and the slave device need to use the 1000M network configuration The software version for a master device must be the same as that for a slave device Configure the master slave relationship for stacking 1 In the device list area on the hardware detection page double click Single Machine Mode On the Work Mode Settings page complete the following settings If you are configuring the master device please select Master MCU ant then click New to enter the address for that device g POLYCOM RM 1 23a_ Polycom RM 1000 RATES E hte 172 21 125 104 rm lt Looo en yoang4e fcommenpane htm Tork Mode Setting Standalone ii i hlaster Slawe IP Address 1f2 21 125 102 1 Hot standby Peer IP address Service P Address D Slawe baster IP address 15 3 Chapter 15 Signaling and Hardware Monitoring Ifyou are configuring the slave device please select Slave and then enter the IP address for the master MCU B POLYCOM RM X1 23a_ Polycom RMX 1000 PY lose B hte f172 21 125 104 rmx lLooofen yoang4e
95. en both the master device and slave device are in working status the master device will synchronize the corresponding updates to the slave device if there are any changes to the status information such as adding device users conference profiles conference rooms etc Some of the conference scheduling configurations such as adding reserved conferences or scheduling temporary conferences will also be updated in the slave device but won t be activated until the slave device has been turned into a master device and the relevant resources are available During status synchronization you cannot modify the configurations in the slave device which need to be synchronized from the master device By synchronizing the configurations and status information the slave device can restore the devices and currently held conferences as quickly as possible when turning into a master device The conference resumption following the master slave switching has the following restrictions e The resumed conference s start time on the conference property page is calculated in accordance with the time when the resumed conference is actually started which is different from the original conference s start time and duration e Ifthe small pane in a conference s multi screen window is specified as Auto and then the conference is resumed the multi screen layout may be different from the multi screen status before switching occurs e If you select Manual Dial out when
96. equest I frames in the event of packet loss Frequent I frame requests will affect the conference s video quality on MCU As a result this option is not usually recommended Other Information To configure other information for the meeting room click the Information tab Here you can configure conference notes site details accounting information etc Modifying a Meeting Room To modify a meeting room double click the desired meeting room in the meeting room list or right click the meeting room and then click Meeting Room Properties For explanation on the configuration parameters see Creating a Meeting Room Deleting a Meeting Room To delete a meeting room from the device select the meeting room to be deleted in the meeting room list and then click the 2 button or right click the meeting room and then click Delete Meeting Room 6 7 Reservations Multiple types of conference reservations can be implemented using RMX system A user can reserve a one time or permanent conference or hold routine conferences on a daily weekly or monthly basis as needed The system reserves resources for conferences so the conference can be automatically started at the preset time The RMX system can support up to 1000 reservations To configure a reservation click Reservations in the RMX Management pane The list pane shows the related configuration interface The reservation function provides two configuration views the calendar view
97. er option to synchronize the system time with a network time server In this case enter the IP address or domain name for the time server in the Time Server field Select the Manually Synchronize Device Time with My PC option to synchronize the system time with your computer that is connected to the system 3 Click the Synchronize button to proceed with the synchronization 2 9 Basic Operation This chapter introduces the Web UI components of the RMX system and common operations and how to start a simple conference The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort RMX Screen Components The Web configuration homepage of the RMX system consists of five panes ax eG a i CLER Bow b oj fy nirman ie u Conference List RMX Management List Pane Address Book Status Bar eee Oie a A a o Bia Tins Eves Tau imn Dabar Tai P kaak nay Ade Hana Eining Ei adios apis ee a Conference Di Signalna Henie a2 iP Hardaare center Be IP hebvtrh Bereta E peny vanes l biha 4 Tal tar Ei ei erain Dk oore Prig E E Addr SS Aue List Pane EBook ae Pi oe RMX mat triem Bets Canmi LIED hi ee ce ib Status Bar Layout of the Web Interface 3 1 Chapter 3 Basic Operation User Rights You can log into the Web interface as a conference chairperson an operator or an administrator RMX system can support up to 20 users lo
98. erence site that supports the FECC function from a far end e g turn the camera of the selected conference site to the up down left and right directions and zoom in out the focus To control the camera from a far end 1 Select Far End Camera Control from the PCM main menu 2 Select the site to be controlled by pressing the up arrow down arrow left arrow and right arrow keys on the remote control 3 Press the Zoom In key to enter the FECC operation status Now the ty icon appears on the image of the controlled site 4 Turn the direction of the far end camera by pressing the up arrow down arrow left arrow and right arrow keys on the remote control or press Zoom In Zoom Out to zoom in out the focus 16 7 Chapter 16 Personal Conference Manager PCM 5 Press the number key 0 on the remote control to quit the far end control status and then press the Zoom Out key to return to the conference video DTMF function you will be automatically signed out of the FECC state and brought to the conference image In the FECC status if you performed no FECC operation in 10 seconds or used the Recording a Conference When a recording link has been set up in the conference the conference chairperson can start recording suspend recording and stop recording through the PCM interface For more information about recording links see Recording Link Start conference recording 1 Select Recording from the PCM main menu and pres
99. erver After obtaining the certificate click the Open button on the interface select the folder where the certificate file is saved or enter the saving path 14 7 Chapter 14 System Maintenance directly in the left text box and then click Upload Signed Certificate to upload the certificate to the RMX system Click View Certificate Information to check the information for certificates installed on the RMX system Since the HTTPS protocol is used when the SSL security connection is set up between the user client and server you must enter through the browser https IP address of the system to ensure successful connection if you need to access the Web page of system after the system is installed with the certificate In addition you must install the certificate at your local computer as instructed by the popup prompt box After that communications between the client and Web server will always be encrypted based on the SSL security connection to ensure security of data transmission SNMP Setting The RMX system supports the Simple Network Management Protocol SNMP You can monitor the MCU status by managing the workstation Click the Setup gt SNMP Setting menu item at the upper left part to enter the SNMP Properties interface NMP Properties gt Agent gt Traps V SNMP Enabled Retrieve MIB Files In order to be correctly identified by the SNMP Managers the following fields must be defined Contact person for this MC
100. esource Report Page for RMX 1000 Hardware Version C and RMX 500 Hardware Version B The Resource Usage page displays the currently available video and audio resources and various conference parameters which affect the system s idle multi screen resources You can select some of the parameters to calculate the appropriate number of conferences available Idle Multi screen Resources Relevant Parameters ae Maximum Number of Multi screen Windows Maximum number of multi screen windows for a conference Video Stream 1 The parameters for the first video stream channel of a Video Format conference Video Stream 2 The parameters for the second video stream channel of a Video Format conference Display the Whether the Display the lecturer s conference name function lecturer s has been enabled for the conference This function is configured 14 15 Chapter 14 System Maintenance cers Pere a a conference name RMX 500 Hardware Version B RMX 1000 Hardware Version C only When you send dual streams to an endpoint which does not support H 239 the system will use dual stream contents to replace conference videos Encryption RMX 500 Hardware Version B RMX 1000 Hardware Version C only Lost Packet Recovery RMX 500 Hardware Version B RMX 1000 Hardware Version C only in the conference profile For details see Parameter Description of Advanced Options Whether the Use dual stream
101. ess 720p Video Parameter 50 60 Frame Frame 4CIF CIF SIF 30 or less ACIFIASIF The above mentioned tables only take into account the situations where no other 4 functional options have been enabled that affect the usage of video resources For detailed conference number calculation see Resources Usage ACIF 4S F The maximum number of multi screen conferences for RMX 500 Hardware Version B and RMX 1000 Hardware Version C depends on the resolutions frame rates and maximum number of multi screen windows for video stream 1 and 2 of those conferences The following table displays the maximum number of multi screen conferences supported by RMX 500 Hardware Version A and RMX 1000 Hardware Version A In the following table can represent any optional value 4 8 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Conference video parameters and maximum number of multi screen conferences RMX 500 Hardware Version B RMX 1000 Hardware Version C Maximum number of multi screen Vi Parameter deo Paramete conferences Number of 3 RMX 500 RMX 1000 Hea kai a n 2 Frame Rate ES Hardware Hardware Version B Version C Windows 720p 60 60 Frame or less Frame 30 frames 30 frames or less ACIF 4S IF or less less CIF SIF ee ee Lc Disable te e B e The above mentioned tables only take into account the situations where no other functional options have been enab
102. f participants change the multi screen layout of the endpoint and set a message overlay to be viewed by the site Conference Monitoring Viewing Conferences List Pane The Conferences list pane always shows information about ongoing conferences The table below explains conference information Conference Information Conference Information The interface displays the conference name The interface displays the status of the ongoing conference No indication will be displayed if the connection of participants is normal Corresponding indicators appear with a warning icon at the occurrence of the following statuses audio Problems with the participant s audio Empty No participant is connected Faulty Connection Participants are connected but the Status ee connection is problematic Not Full Not all the defined participants are connected Partially Connected The connection process is not yet complete and the video channel has not been connected single Participant Only one participant is connected Video Problems with the participants video J The Conference ID assigned to the conference Start Time Conference start time 9 1 Chapter 8 Address Book Parameter Conference Information End Time The time the conference is expected to end For multi screen conferences you can click next to the conference name to display details of the four video stream ch
103. f the page to enter the system logs page e Operational logs record the operations performed by users on Web pages Click Administration gt Log Diagnosis gt Operational Logs on the top left of the page to enter the operational logs page e Kernel logs record the information when the kernel is initiated or in abnormal running condition so as to facilitate the error diagnosis procedure Click Administration gt Log Diagnosis gt Kernel Logs on the top left of the page to enter the kernel logs page 14 11 Chapter 14 System Maintenance System Logger Diagnostic Files Select the files to retrieve and then click Get Files Log_0177_08 25 2011_23 47 33 8544278 2011 08 26 15 26 41 Log_0176_08 25 2011_13 29 32 536612 2011 08 26 07 47 33 Log_0175_08 25 2011_08 06 24 766123 2011 08 25 21 29 32 Log_0174_08 25 2011_00 22 28 641908 2011 08 25 16 06 24 Log_0173_08 24 2011_14 09 30 542416 2011 08 25 03 22 28 Log_0172_08 23 2011_10 51 06 504443 2011 08 24 22 09 30 Log_0171_08 22 2011_21 25 27 616099 2011 08 23 13 51 06 Log_0170_08 21 2011_21 12 31 532263 2011 08 23 05 25 27 Log_0169_08 20 2011_14 10 34 459455 2011 08 22 05 12 31 Log_0168_08 19 2011_07 50 32 466117 2011 08 20 22 10 34 Log_0167_08 13 2011_13 46 23 10484544 2011 08 19 15 50 32 Log_0167_08 10 2011_123 46 23 466944 2011 08 19 14 00 46 Pl Refresh List Select All Get Files System Log The log page consists of a list of recorded log files with their correspondi
104. ge Restore Configugation Reservation Sra ne CDR Upgrade System License Information File Download Do you want to save this file or find a program online to open it Name RAMs Config ppr Type Unknown File Type From 1 2 21 125 110 zug While files from the Interet can be useful some files can potentially harm your computer IF you do not trust the source do not find a program to open this file or sawe this file whats the risk Backup Configuration Reservation Restoring Configuration Reservation To restore the backup configuration file to the system click the menu options Administration gt Software Management gt Restore Configuration Reservation at the upper left part on the interface The Restore Configuration Reservation interface appears Enter the path to the configuration file you want or click the Open button to select the file and then click the Restore button to restore your configuration When the system displays a message asking whether to restart the system or not click Restart Now to complete the restoration configurations To restore the system to the factory settings select the Restore Factory Defaults option and then click the Restore button When the system is restored to its factory settings the following settings will be kept e Current software versions e Activation key e Logs and CDR files e Certificates and certificate signing requests e
105. gged into the Web UI at the same time The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX system List of User Rights View fmt o E wee RB i RMX Management Pane Configuration Interface a Ni Ni Ni Ni Ni Start Conference Ni Modify System J Configurations The administrator has all operation rights to the Web interface Unless otherwise specified this guide describes the interface operations of an administrator 3 2 Pane Layout Conference List User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports The Conferences list pane shows all the conferences running on the current system and their relevant information including status ID start time and end time Here you can create delete lock and unlock conferences and view the detailed parameters of conferences The title bar of the pane indicates the numbers of the ongoing conferences If you log in as the chairperson the pane shows the conferences with no conference chairperson password To view the conferences for which a chairperson password is set enter the password in the Chairperson Password box RMX Management List Pane Status Bar The RMX Management pane lists the menu options for conference configuration in addition to system maintenance and management Only users at administrator or operator levels can configure the menu options
106. gle Machine Mode In the Work Mode Settings dialog box select Hot Standby In IP Address for Standby Machine enter the IP address for another MCU device which can be treated as a standby machine Enter the IP address for the services which must be set within the same network segment as the MCU address The two MCU devices will use this IP address to provide outward services and an endpoint must also use this IP address to dial into the system User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports POLYCOM R M 1 23a_ Polycom RMX 1000 FATSSHE htte 172 21 125 104 rmxLO00 fen yoang4e cammonpane htm Work Mode Setting Standalone Da baster Slawe IP Address Mem Edit j Peer IP address 172 221 125 104 aa Hot standby Service IP Address VFP2 21 125 199 i Slawe fwtaster IP address OK Cancel https 17 2 21 125 104 Internet IAs BA 5 Click OK 6 When the information on the MCU device is backed up click OK in the popup message box and then click Restart Now When the two RMX devices with hot standby configured are restarted the device started first will become a master device and the other one will be used as a slave device Log into the Web configuration page for the master device and you can view the information for the master slave device in the list of hot standby machines Click the button to manually switch your master slave device
107. h participant s endpoint and perform related setup and operations through the Conferences list pane Viewing Participant List Click an ongoing conference in the conference list The list pane then shows all the participants connected to the conference and those not connected to the conference but added to the participant list For multi screen conferences you can click H next to the conference name and then select an audio video stream the list pane will display the corresponding participant of this audio video stream Description of Participant List Parameters Parameter Status 9 8 Displays the name and type of the participant P Audio Participant Connected to an audio user T Video Participant Connected to a video user Recording Link Displays the connection status of the participant e I Connected The participant is successfully connected to the conference jpg Disconnected The participant is disconnected from the conference This status applies only to defined participants li Partially Connected The connection process is not yet complete and the video channel has not been connected Ide Connecting the participant is being connected to a conference Id Re inviting the connection has not been set up successfully yet and the system is trying to re invite the participant li Faulty Connection The participant is connected but problems occurred in the connecti
108. hapter 4 Conference Profiles Defining a Conference Profile To create a conference profile click the re button in the Conference Profile list pane or right click in the blank area in the pane and then click New Conference Profile The New Profile interface appears The system fills in default settings For basic operations you only need to define the display name of the profile To configure parameters see the description below The New Profile Interface New Profile gt General Display Name gt Advanced gt Video Quality Line Rate 832 Kbps gt Video Settings i gt Audio Settings r gt Skins Auto Mute gt Recording Default Conference Duration a lo gt Message Overlay Auto Terminate gt Site Name V Before First Join 10 1 30 Min J After the End fi 0 10 Min After Last Quit When Last Participant Remains After Master Cascading Link Disconnected i 0 30 Min V Enable apply for chairperson via DTMF Minimum ports to be reserved ee j Automatic Maximum ports to be used O V Automatic Talk Hold Time Booo Seconds Auto Redialing Times fo 0 indicates keeping redialling till the participant connects Interval 10 Seconds General Settings On the New Profile page click the General tab to display the interface for configuring general parameters The table below explains the detailed meanings of these parameters General Parameters Enter a unique n
109. he specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters Parameter Description for Reservation Setup Monthly Start Time Set the start time of the conference in the format of H M Conference Set the duration of the conference in the format of H M Duration Start Date Set the start date of the recurrence range of the reservation End Date Set the end date of the recurrence range of the reservation Specify the day of month on which the reserved conference will be convened If you enter 1 the conference will be automatically convened at the specified time on the first day of every month Conference Date At the specified time the reserved conference will be convened automatically the 4 conference icon will become EA and the properties of the conference can be viewed but cannot be modified In addition the conference list will show that the conference is ongoing Modifying a Reservation You can modify a reserved conference before it is convened To modify the parameters of a reservation In the reservation calendar view or list view double click the reservation to be modified or right click this reservation and then click Reservation Properties to enter the reservation parameter setting interface For the meanings of related configuration items see the previous section Adding a Reservation 7 5 Chapter 7 Reservations
110. he Conferences Pane To start a conference from the Conferences pane 1 Click the button in the Conferences pane to display the New Conference General interface The New Conference page displays the default conference name duration profile of conference parameters and the conference ID automatically allocated by the system These options are configurable but none of these settings need to be modified to start a conference The conference chairperson or organizer should inform other participants of the conference ID used for the conference so that they can dial in If required you can also set the basic conference parameters for a conference based on real situations For example you can set participants to be invited to a conference and you can also set recording servers or configure multicasting conference videos for computers within a LAN For detailed configurations see descriptions in Creating a Meeting Room 2 After completing the setup click OK After that the conference list shows that the new conference is running If no participant is specified for the conference the status is displayed as H Empty until a participant dials in to the conference Use the Remote Control to Create a Conference Conference on Demand Through the remote control a user can enter the call character string that contains the conference ID and directly start a new conference The dialing 3 6 User Guide for Polycom RMX 500
111. he Resume Video button becomes active Participant s video transmission to the conference Resume Video resumes The Suspend Video button becomes active E Participant s audio transmission to the conference E Unmute Audio l l resumes The Mute Audio button becomes active E User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports aon vane Been The audio of the specified endpoint is turned off The audio from the conference will not be sent to this site ie Block Audio but the conference can still receive audio from this site The Audio Blocked indicator appears in the participant list and the Unblock Audio button becomes active Conference audio transmission to the participant NOCKA resumes The Block Audio button becomes active Monitor the image of the participant s site After you click i Monitor this button a new window appears displaying the image of this participant s site that is received by MCU Add Participant Open the address book and then select the desired to Address participants For more information about the address Book book see Address Book CE Start Recording Start conference Start conference recording Pause rEZ Stop conference recording temporarily B Stop Recording Terminate conference Terminate conference recording Rea 172 21 123 4 qi Connected 172 21 123 51 da Dial out By 172 21 123 ae Connectas 1 A Dialou
112. he dial in string is as follows lt RMX IP address gt lt Conference ID gt Conference password Chairperson password participant s IP address Here the character within the lt gt symbols are mandatory and those within the symbols are optional For example RMX IP address 172 22 30 40 ID of the conference to be created 1001 3 7 Chapter 3 Basic Operation The table below shows the strings dialed by the endpoint under different scenarios Endpoint s Dial in Numbers Not Registered to a Gatekeeper Create this conference Dial in String 172 22 30 40 1001 Create this conference and set Conference password 1111 172 22 30 40 1001 1111 2222 Chairperson password 2222 Create this conference and invite Participant 1 IP address 172 22 30 1 172 22 30 40 1001 172 22 30 1 172 22 30 2 Participant 2 IP address 172 22 30 2 Create this conference above passwords and invite above participants SIP Endpoint set the 172 22 30 40 1001 1111 2222 172 22 30 1 172 22 30 2 For an SIP endpoint if the endpoint has been registered to the same SIP server as RMX system its dial in number consists of the static route domain name of RMX system and conference information such as the conference ID conference password chairperson password and participant address in the form below Conference ID Conference password Chairperson password Participant s TEL URI
113. ic Ask to Speak icon next to the participant s role on the Web management page This icon lasts for 30 seconds before disappearing Specify a Fixed Dual Stream Sender In a conference each endpoint can send dual streams by default The administrator can also specify a participant to be the dual stream sender and only this participant is allowed to send dual streams Specify a participant to be a dual stream sender Right click the participant to be configured in the list and select Become a Dual Stream Sender The tag will be displayed in the role bar for this participant Switch the Target Conference Sites Video Switching Conferences Only When video switching conferences are held the administrator can randomly switch the target conference site s video watched by the participant s endpoint To switch the target conference sites you can use the following two methods e Recommended Double click the participant in the target conference site to be switched in the list and then click Video Settings Select the conference site you want to watch from the drop down list in the window e Right click the participant in the target conference site to be switched in the list and then select Change Video Source Select the conference site to be watched from the popup list User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Manually move the participant to another video stream channel In
114. ify a saved profile right click it in the Profile list and then click Profile Properties to modify its properties 4 17 Chapter 4 Conference Profiles Deleting a Profile To delete an existing profile select it in the Profile list and then click a Alternatively right click the profile to be deleted and then click Delete Profile 4 A profile in use cannot be modified or deleted Setting a Default Profile After a default profile is set the endpoint will use it when creating a conference directly through the remote control In addition when a user creates a meeting room reserves a conference or holds an instant conference via the Web interface the default profile will be used unless otherwise specified To set a default profile right click the profile to be defined in the Profile list and then click Set as Default After that the icon of the profile becomes oy 4 A profile with the AES encryption function enabled cannot be set to a default profile Recording Link The RMX system supports the recording link function It can work with the Polycom RSS to record conference content After the recording setup is completed when the conference starts the RMX system will first call the participants in the participant list and then call the configured RSS to record the conference The recording link is displayed in the List pane as a regular participant thereby enabling users to view and control the recording status easi
115. ignaling Monitoring To monitor the status of LAN1 LAN2 SIP directory service and gatekeeper of the system you are using click Signaling Monitor in the RMX Management pane The signaling status list will be displayed in the list pane on the right side ie la Name Sinus o SttTme End Tine Directory Service Registered Gatekeeper Registered LAN Link up LANZ Disabled SIP Server Registered IP Network Services a Meeting Rooms Ea Reservations m Signaling Monitor Pane The table below provides the status meanings of related parameters Signaling Monitoring Parameters Service Name Status Indication Link up This network interface has been enabled and connected LAN1 LAN2 Link down This network interface has been enabled but not been connected Disabled This network interface is not enabled Registered MCU has been registered to the SIP server Registration Failed Registration of MCU to the SIP server SIP Server failed Disabled Registration to the SIP server is disabled for MCU 15 1 Chapter 15 Signaling and Hardware Monitoring Service Name Status Indication Directory Service Gatekeeper Hardware 15 2 Registered MCU has been registered to the directory server Registration Failed Registration of MCU to the directory server failed Disabled Directory service is disabled for MCU Registered MCU has been registered to the gatekeeper Registration Fa
116. iled Registration of MCU to the gatekeeper failed Disabled Gatekeeper service is disabled for MCU To view status details of the LAN1 LAN2 SIP directory service and gatekeeper double click the related list item or select an option on the right click menu to enter the property interface Monitor To configure the Hot Standby mode or monitor the current system s CPU memory and resource usage click Hardware Monitoring on the RMX Management pane The list pane on the right side displays two areas the device list area and the hardware monitoring area onferences 0 a xA Da a tone e s Jo onre eae T Singleton 172 21 125 104 Connected Pa 5113rpm a Signaling Monitor a a ma ee Control Processor 2 5 Normal P Hardware ontor o S menon er IP Network Services LL Q Power Supply 1 oo ay Meeting Rooms 3 Power Supply 2 None ZEN Reservations v Control Board Sensor 1 21 C Normal Hardware Monitor Stacking User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports The RMX system supports two devices to be stacked so as to extend the resource capability of a single RMX device to support more conferences and participants without increasing the management complexity The stacked device can be treated as a single device for unified management Stacking Configuration The stacked RMX devices allow you to establish a master slave relationship and thus impl
117. ility of the Web UI If that happens you can use the RMX 1000 systems Rescue utility provided with the device to restore the upgrade For details please refer to System Recovery 1 Download the required software Version 2 5 1 rmx1k full xx ppm from Polycom web site 2 Inthe Upgrade System page install the upgrade package of software Version 2 5 1 3 Read the License Agreement and select I Agree if you accept the terms and conditions 4 Click Open to select the file in the folder where Version 2 5 1 files are saved and click Upload File 5 The system displays Software upload successfully reboot system to activate new version now or later click Reboot Later do not restart the system Continue to upload the File System package as described in Step 4 7 When prompted whether to restart the system click Reboot Now to restart your system This upgrade requires the installation of an upgrade activation Key After the system reboot you need to log into the Web UI to activate the system Go to Activating the Upgraded System section for further operations If the upgrade failed due to restarting the system by mistake move on to the following section for rescuing information System Recovery The following step is required before initiating an RMA Return Material Authorization or DOA Damage on Arrival Process with Polycom Support team In the rare scenario where the upgrade fails Due to the fact that accidently a
118. ing Authorization Set the authorization level of the user to Administrator Level Operator or Chairperson Receive the Email When System Alerts EmalAddress Enter the email addresses for recipients here if Receive the Email When System Alerts is enabled Deleting User If enabled the user will receive an email when a system alert is generated It is only available for Administrator level users Only users with Administrator privileges are allowed to delete defined users To delete a user click this user in the user list and then click the 4 button or right click this user and select Delete User Modifying User Password Only users with Administrator privileges are allowed to modify passwords of other defined users To modify the password of a user right click the user you want to modify in the user list and select Change User Password The page for password modification appears Enter the old password new password and confirmation password to complete the modification 10 3 Chapter 10 Users and Connections Viewing User Connection 10 4 LAN1 172 21 125 115 MCU Prefix in GI Administrator 2011 08 24 22 00 38 E peN C2011082 8115 2011 08 26 14 39 16 2011 08 26 22 39 POLYCOM POLYCOM Administrator 2011 08 26 14 32 46 POLYCOM Administrator 2011 08 25 16 48 56 W Hardware Monitor IP Network Services E Meeting Rooms B Reservations g5 Conference Profiles Users Gq Connections
119. ing multicasting conference videos This port number must be identical to the multicast port number configured on RMX system 6 6 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Encryption Password if a multicast password has been configured on RMX system the same password must be entered here 5 Click the OK button When a multicasting enabled conference is held on RMX system the RMX Multicast Player will receive the conference video from the specified multicast address and play it in the video playing window When necessary you can complete the following control operations in the multicasting control window e Adjust the volume You can use the volume slider in the multicasting control window to adjust the volume Press Mute to mute the video e Adjust the video window Click Window Size to set the window to display in 100 200 or full screen You can also move your cursor to the edge of the window and then drag and move it to adjust the window to the desirable size when an adjustable symbol appears Check the video statistics Click the Status button to display the transmission rate frame rate I frame requests etc for the current video in the video playing window e Request I frames In the event of severe packet loss click Request I Frames to send your I frame request to MCU to improve the video quality If Auto is selected the multicast tool will automatically r
120. ink DTMF Codes The table below explains the detailed meanings of these parameters Recording Link Description for DTMF Code Setting Name Name of the recording operation Set the remote control key combination used to perform the operation The default numbers can be customized For example the default DTMF code for the Start Recording command is 2 you can press the keys 2 to start conference recording Note Before using the DTMF command enable the DTMF function of the endpoint according to that endpoint s instructions DTMF Code Set the rights of using DTMF codes Chairperson indicates that the DTMF is available to the conference chairperson only Everyone indicates that the DTMF is available to all participants Privilege Recording Control When a conference is going on you can view and control the status of the configured recording link In the Conferences list pane select this conference Then the list pane located on the right side shows the defined participants and connected participants in the conference where the recording link is indicated by the icon When a conference is going on you can control the recording as follows through the recording buttons in the list pane or the right click shortcut menu of recording link Start Recording Pause Recording Stop Recording e A conference chairperson can also use the PCM interface for recording control For more information see Recording a C
121. interval 5 seconds EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hda amp internal journal EXT3 fs recovery complete EXT3 fs mounted filesystem with ordered data mode cat can t open etc resoly conf ethl No such file or directory System started Console Interface Booting into the Rescue Mode To use the RMX 1000 Rescue tool to reload software packages 1 Inthe PC used for uploading the software packages run the RMX 1000 Rescue utility in the CD provided with the product Please make sure the PC can communicate with RMX 1000 systems 2 Inthe Rescue Client for RMX 1000 interface input the MCU IP address and then click Browse button to select Kernel System package ppm in the folder where Version 2 5 1 files are saved 3 Click Send the progress bar will appear indicating the uploading 14 19 Chapter 14 System Maintenance progress if the PC is establishing a connection with the MCU Rescue Client for REZ1000 MEU IF Qddress 192 1685 1 454 Filename C Documents and Settings 4drinistrator Desktop rm 1k Fs x86 2009 0 Browse Uploading Package 4 When prompted whether to restart the system click NO to upload the other package 5 Continue to upload the File System package as described in Step 2 and Step 3 6 When prompted whether to restart the system click Yes to complete the upgrade 14 20 19 Signaling and Hardware Monitoring S
122. ints and the speaker s endpoint will display the screens of other sites e Inthe same multi screen layout mode the image outline at the speaker s endpoint will be highlighted when multi screen windows are at the same size While if the multi screen windows are at different sizes the image of the speaker s endpoint will be switched to the largest window To set the talk hold time double click this conference to enter the conference parameter interface Enter the time in the Talk Hold Time text box on the General tab interface in the range of 1 60 seconds Changing Conference and Chairperson Passwords 1 Inthe Conferences list pane double click the desired conference 2 On the General tab set Conference Password and Chairperson Password and then click OK Choose a personalized layout You can change the multi screen mode and multi screen layout of an ongoing conference The initial multi screen mode and screen layout of the conference accords with the conference profile To select a conference multi screen mode 1 Inthe Conferences list pane double click the desired conference 2 Click the Video Settings tab on the conference parameter interface 9 3 Chapter 9 Conference Participant Monitoring 9 4 3 Select the required mode in Multi screen Mode Lecture Mode All the participants endpoints will display the lecturer in full screens and the lecturer s endpoint will display other participants according to the la
123. ints join the conference using the parameter capability set here The endpoint that does not support the configured parameter can access the conference with audio only For RMX 500 Hardware Version B and RMX 1000 Hardware Version C if you choose to use the H 264 HP protocol less bandwidth is required for a video resolution The minimum bandwidth requirements for various resolutions are as follows 1080p 1024 Kbps 1080p 1024 Kbps 4CIF 128 Kbps The number of endpoint connections supported by the system in the actual conference depends on the number of resources purchased by the user Defining Content Video Quality When the endpoint sends dual streams the RMX system applies different coding and decoding policies to the primary channel of people video and second channel of content video The following table provides the video parameters for setting the second channel of content image Video Quality Parameters Second channel Video Dual stream Definition Set the coding decoding protocol which can be best used for the dual stream video You can select the H 264 or H 263 coding decoding algorithm based on the endpoint capability and Dual stream settings User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports network bandwidth When None is selected it indicates dual streams are not enabled For RMX 500 Hardware Version A and RMX 1000 Hardware Version A dual stream contents are coded de
124. ipant if the H 323 endpoint has been registered to the same gatekeeper as RMX system the SIP endpoint must also be registered to the same SIP server as RMX system and have a numeric URI registered at the server Conference ID Conference password Chairperson password lt H 323 endpoint E 164 prefix gt lt RMxX static route domain name gt Here the character within the lt gt symbols are mandatory and those SIP gt H 323 within the symbols are optional Note When an SIP conference creator wants to invite an H 323 participant if the SIP endpoint has been registered to the same SIP server as RMX system the H 323 endpoint must also be registered to the same gatekeeper as RMX system In RMX system s gateway mode applications a user can create a point to point call like conference between an H 323 participant and an SIP participant 1 Inthe default conference profile settings select the Automatically ends the conference when last participant remains option with the idle time set to 0 For more information on conference profiles see Defining a Conference Profile 2 Dial in number RMX prefix Another participant s E 164 or SIP URI If this method is used and one participant disconnects from the conference the other one will be automatically disconnected too just like ordinary phone calls e The conference ID is not required If only RMX system s E 164 prefix or IP followed by and participant s E 164 SIP UR
125. irewall is incompatible with H 323 enable this setting and specify the TCP and UDP port ranges Shows the default TCP UDP port range The user can set TCP UDP Ports from the start port number here and the end port number will be calculated automatically If the network administrator does not specify an adequate port range the system will 4 accept the settings and issue a warning Calls will be rejected when the MCU s ports are exceeded even if hardware ports are still available on the RMX 1000 systems Email If you want the system to send conference notification emails to participants you need to configure the email servers first Users can choose to use the built in email server or configure an external email server for email delivery In the IP Network Services interface click Email to configure the email information if Enable Mail Server Email Address System Email Address baclang vwangm polcom com f Use Internal Mail Server C Use External Mail Server Outgoing Mail Server SMTP SMTP Address PO 23s Email Account User Name D Password IP Network Services Email Chapter 11 IP Network Services Description of Email Settings Configure whether to enable the configurations on email Use Simple Mail Transfer servers The system can send conference notification Protocol Servers emails to users only if the email servers have been configured Email Address Set the email address for outgoing email mes
126. k for this network port Set the gateway address of this port If Set as Default is selected and no matched static routes are found the system packets will be transmitted via this gateway by default In this case a default route is displayed in the list of IP Network Services gt Routers page For details see Routers Gateway The Network Address Translation NAT function of the system enables you to translate the private network IP NAT address of packet into a public network IP address before transmission To enable NAT select this check box and then set the public network IP address to be displayed to the outside in the NAT IP field Used in combination with the DHCP option When the Obtain DNS Server DHCP check box is selected this option allows you to Address Automatically obtain the DNS server address automatically from a DHCP server in the network If you did not select the option for automatic DNS address Preferred Alternate discovery you must enter the preferred alternate DNS DNS Server server addresses here for the system to resolve domain names Set the speed duplex modes for LAN ports The system supports the 10 100M Full Duplex or Half Duplex mode and the 1000M Network mode You can also select Auto LAN Speed to use auto negotiation Note Contact the network administrator before setting LAN Speed to ensure that the link rate of switch is matched with the MCU port In the IP Network Services interface click
127. le files Ctrl click or Shift click the files you want according to the Windows operation Click the Retrieve Files of Report Type button Retrieve Formatted button or Retrieve button set a target storage path in the pop up Save Files dialog box and then click OK to save the records as formatted plain text 13 3 System Maintenance System Alerts When an error occurs in the system the System Alerts function will be activated The RMX system will record the system alert information and generate a report file in the txt format When a system error occurs the system alert area blinks red until the problem is solved To view the system alert click the blinking System Alerts bar on the left bottom of the page to open the System Alerts pane It shows all the unresolved event information C 2011 08 25 16 58 30 Major IP Network Services configurations changed A 2011 08 26 14 32 46 Major Registration to primary gatekeeper failed System Alerts System Alert Parameters Shows the date and time when the error occurred It also shows a severity level identifier for each error see item Level below Shows the severity level of the error Major Minor or Startup each level corresponds to an identifier ch Major error e Minor error ig Startup error Shows the reason of the error with more details To download the System Alerts report file to your local computer click the button tt 14 1
128. lected layout the RMX system supports switching between video participants in one of these modes Voice activation e Administrator specified one or more participants configured for display in a selected video window e Lecture Mode The lecturer is viewed in full screen by all the conference participants while the audience is rotated through the lecturer s view in a time switched mode An H 239 compliant endpoint can simultaneously send and receive the video streams of the primary channel and the secondary channel so that the participant can simultaneously receive two channels of conference video streams including the dynamic conference video and a computer screen or dynamic video streams This can be used for training remote direction and displaying necessary information for reporting Media Encryption The system has an optional AES 128 bit media encryption mode so the conferencing connection is more secure 1 3 Chapter 1 System Overview LPR IVR Enabled Recording Link Lost Packet Recovery LPR is a Polycom algorithm designed to protect IP video calls from the impact of network packet loss LPR offers five key benefits Allows users to conduct high quality video calls over packet loss prone IP networks DSL cable satellite high contention LANs WANs without suffering the effects of packet loss Protects video calls from short term network issues by temporarily adjusting the bit rate of the call i
129. led and a user is logging into the Web configuration page the system will use a more complex encryption algorithm for the entered login password to ensure the security of this network transmitted password and at the same time the system will use the HTTPS protocol to establish an SSL security connection with the client In this mode when a user enters his her username and password and click Login the user may be prompted that this website has been blocked or the security certificate has expired based on the currently used IE browser s version In order to enter the system the user must allow the website contents to be displayed and re enter his her login information when prompted If high security requirement is not necessary we recommend that you disable this function Set l frame Timing Interval Key in iframe timing interval value after the prompt to set the timing interval for an endpoint to launch an I frame request Parameters Description Parameter value Time interval 10 seconds by default with a modification range of 10 300 seconds 18 7 Chapter 18 Appendix B Telnet Terminal Commands Example Set the frame request time interval to 60 seconds Chapter 19 Appendix C Glossary Appendix C Glossary Defines the information carrying capacity of a channel In analog systems it is the difference between the highest frequency that a channel can carry and the lowest Bandwidth measu
130. led that affect the usage of video resources For detailed conference number calculation see Resources 10 16 4CIF 4SIF CIF SIF Usage e f only one H 264 1080p conference license is generated the maximum number of 1080p 720p 4CIF CIF conferences is reduced by half To define the video quality of multi screen conference 1 As described in the table below select the highest resolution of multi screen conference in the People Video Definition field namely the resolution for the first channel of video stream 4 9 Chapter 4 Conference Profiles Video Resolution Up to H 264 1080P RMX 500 Hardware Version B RMX 1000 Hardware Version A RMX 1000 Hardware Version C Only Up to H 264 720P Up to H 264 4CIF 4SIF Up to H 264 CIF SIF Up to H 264 High Profile RMX 500 Hardware Version B RMX 1000 Hardware Version C Only Video Resolution If no CP resources are available the system will automatically switch to the video switching conference Only video stream 1 Is enabled People Video Definition Description Used for the video display of HD quality The conference video can be best coded decoded with the H 264 protocol and displayed with 1920x1080 1080p HD resolutions occupying more system resources The required bandwidth is not lower than 1728Kbps Used for the video display of HD quality The conference video can be best coded decoded with the H 264 protocol and displayed with 1
131. ly RMX system allows you to use different RSS systems for recording in different conferences There are many ways to configure RSS recording servers on RMX system You can enable recording and configure relevant parameters on the settings pages for conference profiles meeting rooms reservations or temporary meetings Configurations for Default Recording Parameters You can configure a default RSS recording server on RMX system to help reduce the duplicate configurations for common recording parameters in conference profiles Every time a new conference profile is created the profile s configuration page for recording will use the default RSS system parameters unless they are manually modified by users In the RMX Management pane click Recording Link The Recording Link interface appears in the list pane located on the right side Here you can view the IP address and alias configured for the RSS TXAT Name Status iD Start Time End Time Recording System IP Address Recording System Alias hf 172 21 103 147 a Hardware Monitor gt IP Network Services E Meeting Rooms E Reservations g5 Conference Profiles M Users 4 Connections fa IVR Setting Recording Link 5 1 Chapter 4 Conference Profiles Right click the default empty link or configured RSS IP address in the interface and then click Properties to display the Recording Link General interface General Settings Recording System IP Address
132. m RMX 1000 Systems Conference on Ports The system displays the prompt message Are you sure Key in Y to proceed or key in N to cancel the setting Key in telnet on off after the prompt to turn on off the telnet session For example enter telnet on to enable the telnet function The default setting is telnet on If telnet off is entered to disable RMX system s telnet function the user can only use the serial port to perform above system setting tasks The default telnet port is 23 which cannot be modified The password and command operations for remote telnet login are identical to those for serial port login Password Modification Ping Key in password after the prompt to modify the login password for the command setting interface The password can be set to a maximum of 20 characters This command is only used to change the login password for the telnet session and serial interface No effect for the web UI password set telnet password enter new password m Key in ping lt ip gt n lt count gt w lt time gt l lt size gt after the prompt to view the network connection status Parameters Description po IP address of the destination host Packet sending times defaulted to 10 Waiting time defaulted to 1000 ms Size of the sent packet defaulted to 32 bytes Example Send the host whose IP address is 172 21 100 111 a Ping packet with the size of 1500 bytes for five times
133. minimum maximum Profile number of video participants to join a conference Automatic indicates that the number of video participants is determined according to the available resource of the RMX system The conference profile defines the basic parameters of conference scheduling such as the bandwidth encryption and video quality For more information on conference profiles see Conference Profiles When a conference is created the system selects the default profile by default Specify the conference duration in the range of 0 24 hours The input format is H M and the default value is 8 0 namely 8 hours Conference Duration When a meeting room is created the system automatically allocates a conference ID You can also set a unique conference ID on the device To directly dial into the conference the participant must know its ID Conference ID Enter the conference password To connect to this conference the participant must enter this password If this parameter is empty it means the conference has no password Conference Password 6 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Enter the password that identifies the chairperson ID The Chairperson system will authorize more rights to the chairperson If this Password parameter is empty it means the conference has no chairperson When enabled the system will not automatically call the Manual Dial out participants d
134. n 1 Create anew certificate request Click Certificate Request In the popup SSL Configuration interface configure the related parameters based on the table below SSL Configuration for Certificate Request Common Name Common certificate name CN Organization Name of the organization that issues the certificate Name O C Unit Unit of the organization that issues the certificate Locality Name L Locality or city to which the certificate is applicable State or city autonomous region to which the certificate is State Name SN applicable y g Code of the country that issues the certificate e g the code of China is CN Country Code C Email Address Email address used to receive and acknowledge the certificate Valid Days Valid days of the certificate in the range of 1 9999999999 days Key Size Key size defaulted to 512 digits You can select 1024 digits or y 2048 digits as needed Challenge Certificate request challenge password which can further Password strengthen security of the certificate request Click OK to create the certificate 2 Apply for the certificate Click the View Last Certificate Request button to display the information about certificate request just created Copy the information in the text box to the certificate application page of the certificate issuing organization from which you purchased service The information will be used to generate a certificate 3 Upload the certificate to the s
135. n progress Reduces the jitter buffer and associated delay Allows an organization to use all available bandwidth for its video calls Protects all elements of the videoconference call voice video and content Conferencing The Interactive Voice Response IVR function lets participants perform various operations during ongoing conferences according to voice prompts The participants use their endpoints keypads and remote control to interact with the conference s menu driven scripts using Far End Camera Control FECC and DTMF codes The RMX system supports recording links similar to other Polycom MCUs This recording link can work with the Polycom RSS to record the content of an RMX conference Conferencing Capabilities and Options Multiple Ways to Hold a Conference The following options are available when setting up conferences Instant Conference Hold an instant one time only conference The conference is deleted from the MCU immediately after its completion Meeting Room Meeting rooms are stored in the MCU memory without occupying any MCU resources until used They can be activated anytime Reserve a Conference The reserved conference is stored at the RMX system and only reserves system resources for the call s specified time The system automatically initiates and terminates the conference according to the reservation start and end times Connection Methods Dial out automatically connect pre defined par
136. n the address book pane will be activated The table below defines the functions of these buttons EB ee Function Definitions of Global Directory Buttons The global directory will be automatically refreshed at regular intervals to synchronize the address change on the directory server You can click this button to manually refresh the global directory This button is available when the global directory list is displayed Click this button to switch to the local directory list This button is available when the dynamic GAB address is displayed Click this button to switch to the dynamic GAB address Display the local and dynamic GAB directory lists Click the Ek button on the address book pane to display the global directory list as shown below The list shows the information of other endpoint sites registered to the directory server The green icon indicates that this endpoint can be used to dial in to the conference and the grey icon indicates that this endpoint is offline ie Ce Me EQ EY io ell H 323 IDJE 164 146 172 241 111 146 357360 148 172 21 111 4148 451785 5000 172 21 111 203 445498 aj 172 21 103 184 291653792 ER ATF atfuserO6 172 21 103 144 103144 ATF atfuserd1 172 21403 141 103144 ag ATF atfusert 172 21 4103 143 103143 ATF atfusert4 172 21 103 239 103239 ATFattuserOSHD 172 21 103 236 96285081 ATFattuser SHD 172 21 103 237 71432671 chliu 172 21 103 240 4422 danra
137. nce recording has recording has failed failed This prompt will be played when conference recording fails Invalid Conference Password This prompt will be played if the user enters an invalid conference password Invalid conference password Please try again This prompt will be played when the participant attempts to join a password protected conference Please enter the conference password Press when complete Conference Password The audio alert will be played when a user successfully applies for the conference chairperson Ring Tone The ring tone played when a participant is called This music will be played for Music file the first conference participant until other participants join the 12 2 Chairman Applied for Successtully User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports IVR T E E sonmaeewoed This prompt will be played if Chairperson Pleasetr sia p the user enters an invalid Password again chairperson password This prompt will be played Conference Please enter the conference when the user attempts to Chairperson chairperson password Press join a conference with a Password when complete configured chairperson password The RMX system shipped with IVR information of three languages Chinese English and Japanese You can click the language options on the Language bar to switch between different languages Click the button
138. ne To view the defined users for the current system click Users in the RMX Management pane The defined user list appears in the list pane located on the right side The user name displayed in the list is the login name for the user to connect to the system s Web pages with its permission level indicating the user s authorization level Click a column header to automatically sort users by name or authorization levels which makes it easy for the administrator to manage users Defining New User Only users with Administrator privileges are allowed to define new users To create a new user click the ro button in the User List pane or right click in the blank area of the list and then click New User The New User interface appears 10 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports User Name Password Authorization Level Operator Receive the Email when System Alerts Email Address New User Settings Page Description for New User Settings Enter the user name for logging in to the system s Web page Enter the 4 12 character password for logging in to the system s Web page Note If the enhanced password function is enabled you must Password enter a password comprised of letters numbers and special characters 2 with a length of 8 40 characters For information on how to enable the enhanced password function see Password Check
139. ng creation times and the following function buttons e Refresh List refresh the log list to show the newly created log files e Select All select all the log files in the list e Get Files save the selected log files to a specified location To save the log files to a local location 1 Inthe log list select the log files to be saved Click the Select All button to select all the files To select multiple files Ctrl click or Shift click the files you want according to the Windows operation 2 Click the Get Files button set a target storage path in the pop up Save Files dialog box and then click OK to save the files Software Management You can backup and save all the configurations on the current system to your local computer for future use You can use the backup configuration file to restore the system configuration if necessary Backup Configuration Reservation To backup the configuration for the current system click the menu options Administration gt Software Management gt Backup Configuration Reservation on the top left of the page The File Download page appears Click the Save button and select a saving path to save the current RMX configuration at the local computer 14 12 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Administration Setup Software Management Backup Configuration Reservatio ETH Resources Usa
140. ng Conference Parameters Conference Control Participant Monitoring Viewing Participant List Viewing Participant Properties Participant Control Buttons and Menus Participant Control Operations Users and Connections User List Defining New User Deleting User Modifying User Password Viewing User Connection IP Network Services 7 4 7 5 7 5 7 6 8 1 8 2 8 2 9 10 9 10 9 12 10 1 10 2 10 2 10 3 10 3 10 4 11 1 iii Table of Contents iv LAN Setting Routers Gatekeeper SIP Server QoS Ports Email Internal Network Configurations IVR Service Default IVR Information Customizing IVR Information Replace the IVR information Recording an Audio Message CDR CDR Files Viewing CDR Records Saving CDR Records System Maintenance System Alerts H 323 Link system Time Customization Modifying Language Setting System Name Setting Skins Video Standard 11 2 11 3 11 4 11 5 11 7 11 8 11 9 11 10 12 1 12 2 12 3 12 3 12 3 13 1 13 1 13 2 13 3 14 1 14 1 14 2 14 2 14 3 14 4 14 4 14 4 14 5 Maximum Bandwidth RMX 1000 Hardware Version A only 14 6 Security Setting SNMP Setting Setting the Agent Setting Traps Product Activation Logger Diagnostics Files Software Management Backup Configuration Reservation Restoring Configuration Reservation 14 6 14 8 14 8 14 9 14 11 14 11 14 12 14 12 14 13 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Resource
141. number of audio and video connection resources available in the current system When you select this option and use this profile to create a multi screen conference the system will automatically switch to the video switching conference if no resources are available When this option is selected the conference will only use the parameters for the first video stream channel You cannot configure Detailed Configuration User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Note for RMX 500 Hardware Version B and RMX 1000 Hardware Version C this option can be displayed on the page only if CIF SIF has been selected in People Video Definition Click the button to expand detailed configurations This shows the parameters for all of the other video stream channels automatically generated in accordance with the user defined settings for the first channel of video streams The video capabilities of video streams descend from top to bottom You can also manually modify the default parameters here For RMX 500 Hardware Version B and RMX 1000 Hardware Version C two different protocol coding options are available for one resolution that is H 264 and H 264 High Profile Less bandwidth is required for H 264 High Profile All models of RMX series have the following common restrictions on settings for video stream parameters e The parameters for two channels of video streams cannot be configured the
142. o 17221410348 5396 HD 1722110946 6150 HDX 103 172 21 103403 103103 iF HEX _106 172 231 103 106 103106 Global Directory List Searching Directory Entries A user can use the Search function of address book to fast find the specified participant or participant group when the address book stores the information of numerous participants User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports To search for a participant or participant group enter the name of participant or participant group to be queried in the search box on the address book pane and click the CL button You can enter the full name of the participant or group for accurate searching or the keyword in this name for fuzzy searching 4 To return to the address book after searching clear the entered keyword and click to re query 8 11 9 Conference Participant Monitoring Through the real time conference monitoring platform of the system you can easily monitor ongoing conferences track participants and conference progress and perform control operations as needed With the RMX system you can implement two types of monitoring operations e Conference monitoring On the main window view the ongoing conferences and information about the specified conference and specified video and change the conference control management and other parameters as needed e Participant monitoring View the status and detailed parameters o
143. o be compatible with this control Prevent an Endpoint from Being a Lecturer When necessary a specific participant can be disallowed from speaking To prevent a participant from being a lecturer 1 Double click this participant to enter the Participant Properties interface and select Advanced 2 Select the Cannot be set as a lecturer checkbox Chapter 9 Conference Participant Monitoring Frame Suppression In the event of severe packet loss the endpoint will frequently request I frame which will affect other participants video quality By selecting the I frame suppression function for the participant who has poor network conditions you can reduce MCU s I frame responses to this participant as well as to prevent this endpoint affecting other participants To enable I frame suppression 1 Double click this participant to enter the Participant Properties interface and click Connection Status 2 Check the Enable I frame Suppression checkbox and enter the I frame response interval of MCU in the I Frame Suppression Interval textbox 1 Users and Connections Users who are defined in the Web interface can log into the Web management interface to complete authorized operations The system supports three user connection levels e Chairperson e Operator e Administrator A chairperson can only manage ongoing conferences and participants but cannot have access to the configuration program of the system An Operator u
144. o manually terminate a conference 1 In the conference list click the conference to be deleted and then click the button or right click the conference and then click Delete Conference 2 Inthe confirmation dialog box that appears click OK 9 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Locking unlocking a Conference When an ongoing conference is locked all the endpoints cannot dial into the conference by themselves After the conference is unlocked any endpoint can dial into the conference To lock or unlock a conference select one of the following two modes e Select the conference in the conference list and then click the locking button ge unlocking button if on the pane or right click the conference and then select Conference Lock Conference Unlock from the shortcut menu e Double click this conference to enter the conference parameter interface On the Advanced tab interface select or deselect the Conference Lock check box Setting the Talk Hold Time In the voice activation mode if the talk of a participant reaches the set time this participant will be automatically set to the speaker In different video modes different display rules apply to the speaker s endpoint e Inthe Lecture Mode if a user sets to automatically select a lecturer through voice activation the speaker will become a lecturer and be displayed in full screens at other participants endpo
145. of cascading configuration There are two sets of cascaded RMX devices RMX_1 and RMX_2 The information is as follows RMX_1 IP 172 22 176 9 E 164 Prefix Register to a Gatekeeper 80 ID of Master Conference Dial out from 1234 RMX_2 IP 172 22 176 10 E 164 Prefix Register to a Gatekeeper 80 ID of Master Conference Dial into 2222 Password of Master Conference Dial into 1111 To set the RMX_1 as the master device and dial to the conference at the RMX_2 perform the following configuration at the RMX_1 Name Con f1 IP Address Type Alias Cascade Dialing Direction Extension Password Audio Only Cascading Configuration RMX_1 At the same time configure as follows at the RMX_2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Name Con f1 IP Address Pe Type H323 0 Alias ls 0 EIGA Dialing Direction Extension Password ama Audio Only Cascading Configuration RMX_2 Advanced Setting Usually you only need to set the parameters on the General tab and accept other default settings of the system However to set advanced parameters click the Advanced tab Line Rate Auto Y Kbps Broadcast Volume oot el One ae 5 1 5 10 Listen Volume pe ea eat J ee eae aaa 3 1 5 10 Email Enable P C only for View Station New Participants Advanced The table below explains the configu
146. of remaining resources for the master device and the slave device are less than 4 no conferences can be held e When stacked one conference will consume one video resource point for multicasting e When stacked the slave MCU can no longer use Gatekeeper SIP registration QoS and port locking settings e The maximum number of conferences for a stacked RMX system can be doubled when compared with a single machine Hot Standby User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports The RMX system supports hot standby allowing two MCU devices connected within the same LAN to treat each other as a standby machine for data synchronization When a power outage network disconnection reboot or shutdown occurs on the master MCU or some modules cannot work normally the standby MCU will automatically switch and take over the services on the master MCU to ensure that the ongoing conferences can resume quickly When the master device and slave device configured as standby machines for each other are initially started the slave device will synchronize all the configurations and status information on the master device which needs to be backed up and restored except the small bits of information listed below e LAN1 LAN2 and routes in IP network service configurations e User defined conference skin pictures e SSL certificate e Signaling Monitoring e Hardware Detection e User Connections e IVR Then wh
147. on such as synchronization loss Parameter Role User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Displays the participants role or function in the conference i Regular participant I _ The participant will be defined as the conference chairperson and have more privileges to manage conferences through the endpoint interface a This participant is defined as the lecturer oF This participant is both the lecturer and the chairperson Ral This participant has asked to speak IP Address The participant s IP address The participan s Alias Name Video Sources video switching conferences only Dialing Direction The target conference site watched by the current participant S Dial in The participant dials in to the conference a Dial out The system calls the participant Displays the status of the participant s audio channel If the participant s audio connection is normal and the channel is neither muted nor blocked no indication is displayed E Muted The selected endpoint is muted by the RMX system so that its audio cannot be sent to other conference sites am Blocked The selected endpoint is blocked so that it cannot hear the audio of other conference sites The selected endpoint is muted and blocked at the same time The selected endpoint has been muted locally 2B Lecturer The selected endpoint is the lecturer s o
148. on 2 When this option is selected you need to configure Trap Destinations and Community Name Version 3 Specifies the parameter settings of secure and remote configuration when this option is selected you need to configure User Name Security Level and related options Trap Destinations Specifies sending destinations of SNMP Traps Specifies the name of community to which the MCU and SNMP management workstation belongs Community Name is used by the agent to authenticate the SNMP management workstation User Name Set the name of user remotely accessed by SNMP Engine ID Specifies the engine ID of SNMP Specifies whether to enable the authentication mechanism and Security Level encryption mechanism Authentication Specifies the authentication algorithm MD5 and SHA are Protocol available Authentication You can set a password for the authentication protocol to Password enhance security ney Pron Specifies the encryption algorithm DES and AES are available Protocol Specifies whether the agent sends Traps packets to the management workstation in the following cases Trap Setting e System alerts e Connection e The conference starts ends SNMP Trap Version Community Name 14 10 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports OT A new participant enters the lobby Product Activation The Product Activation page is used in the following activation cases e To activa
149. onference 5 3 Chapter 5 Recording Link e For more information about the recording control operations of the RSS see RSS User Guide Recording Properties To view the status between the recording link and RMX system double click the recording link or right click it and select Properties to view parameters e General Displays the name address alias and other information of RSS system e DIMEF Codes A participant can use DTMF codes to send real time commands to an RSS server so as to facilitate the recording operations e Connection Status Displays in real time the RSS RMX connection status and disconnection cause 5 4 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode without using any system resources A Meeting Room is automatically activated when the first participant dials into it Once activated a Meeting Room functions as any ongoing conference All Meeting Rooms are based on a Conference Profile The RMX system can support up to 5000 meeting rooms To set a meeting room click Meeting Room in the RMX Management pane The list pane shows the meeting rooms saved on the current system and their summaries such as the name number duration conference password chairperson password and the conference profile name for the meeting room Here you can create modify and delete meeting rooms Confteren i Ce La ma Hardware Monitor IP Network Services d Meeting Rooms
150. onference in the format of H M Conference Set the duration of the conference in the format of H M Duration Start Date Set the start date of the recurrence range of the reservation End Date Set the end date of the recurrence range of the reservation Reserving a Weekly Conference To reserve a monthly conference set Schedule Mode to Monthly The set conference will be convened at the specified time per week In the specified period this reservation is also deleted when the last conference is terminated The table below explains the configuration parameters Parameter Description for Reservation Setup Weekly Start Time Set the start time of the conference in the format of H M Conference Set the duration of the conference in the format of H M Duration 7 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Start Date Set the start date of the recurrence range of the reservation End Date Set the end date of the recurrence range of the reservation Specify the weekday on which the reserved conference will be convened Multiple weekdays can be selected If you select the Sunday Saturday Mon and Fri check boxes the conference will be automatically started at the specified time on every Monday and Friday Reserving a Monthly Conference To reserve a weekly conference set Schedule Mode to Weekly The conference will be convened at the specified time per month In t
151. onference on the selected date in the current calendar Click be now to show the conference reserved today 2 When necessary click the l or button to show the reservations on the previous day or next day of the current date Under the reservation calendar view click the a button to switch to the reservation list view The list view shows all the reservations on the current system in a list A user can view all summaries of conferences including the conference name dial in ID of the participant conference start time and duration conference password chairperson password and conference profile Adding a Reservation 7 2 To reserve a conference e Under the calendar view click the ee button on the pane or right click at the blank area besides the selected calendar date and time and then click New Reservation e Under the list view click the E button on the reservation list pane or right click at the blank area and then click New Reservation On the New Reservation interface you can set the basic conference information participants reservation time and other related information The text below only describes the configurations for the Schedule tab The procedures for setting other tabs are the same as those for setting a meeting room For explanation on the configuration parameters see Creating a Meeting Room To set a reservation click the Schedule tab to enter the reservation interface From the Schedul
152. onnection RESOURCE_DEFICIENCY No enough resources NETWORK_ERROR Network error CALL REJECT NO ANSWER No answer to the call CALL REJECT BUSY The remote end is busy CALL_REJECT_IMMEDIATELY Call rejected Non encrypted endpoints are not allowed to join an encrypted conference NON_ENCRYPT_TERM_JOIN_ENCRYPT_MEETING The endpoint hangs up initiatively Operator_ DISCONNECT Disconnected by the administrator 17 1 18 Appendix B Telnet Terminal Commands The RMX system also supports device debugging from the command line You can configure command settings in either of the following two methods using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet Both methods use the same command format Next we will describe how to configure command setting using the HyperTerminal HyperTerminal Parameters Login e Port COM1 basing on the port used e Speed 115200 baud e Data bits 8 e Parity bit None e Stop bit 1 Furthermore you may need to set some other parameters based on the simulation software used e Noecho for local input e Settings for the DEL and Backspace keys e Enter New line e The simulation type for the endpoint Automatic or ANSI If you have completed all the above configurations and launched the HyperTerminal simulation software successfully press the Enter key The login interface appears The login interface shows all of the softw
153. parameter you need to reboot the system to validate the change 14 5 Chapter 14 System Maintenance Maximum Bandwidth RMX 1000 Hardware Version A only RMX 1000 Hardware Version A s users can set whether to enable the 4M bandwidth capability when the system communicates with participants To enable the 4M bandwidth click Max Bandwidth on the Customization interface and then select Support 4M bandwidth e lf the 4M bandwidth is selected at most 48 video resources are available e Max Bandwidth is available only when your RMX 1000 Hardware Version A supports more than 64 video resources Security Setting 14 6 The RMX system provides multiple security setting options A user can limit the H 323 connection to the system PCM limit the LAN port that accesses the Web management interface and configure the Security Socket Layer SSL digital certificate to ensure data transfer security at the time of Web communication Click the Setup gt Security Setting menu item at the upper left part to enter the Security Setting interface Secunty seting Deny lobby access to endpoints calling through the following interfaces LANA LAN Deny management through the following interface LANA l LANZ Disable ad hoc conference Certificate Request Create New Certificate Request View Last Certificate Request Certificate Application rou must reset the system in order for the changes to take affect Open Uplo
154. participants to the conference at the same time If the RMX system is registered to a directory server the address book contains the following two types of directories e Local Directory The information of conference sites added by users through the Web management interface of the RMX system This kind of address entries are saved in the local RMX system and can be edited deleted or exported by users e Global Directory the global address book entries stored on the external directory server which have been integrated with the RMX system These address entries are stored in the directory server and cannot be edited Located in the rightmost part of the Web interface the Address Book pane shows the participant information stored in the address book A user can perform multiple operations through the toolbar buttons at the upper part of the pane e g creating a participant defining a participant group deleting a participant or participant group refreshing the address book switching to display the address on the local or directory server importing exporting the address book and searching a participant Sx amp a ie X Exa S SG ctl Name Status D Start Time End Time Name Layout Line Rate Encryption 3 tt 1122 Auto Layout 1920 NO Type Name PAcsess 1 323 0 164 SIP URL Tell gt 2M NSS EASY 1920 NO 10 230 110 53 10 230 110 53 Sh anassa 314 Auto Layout 1024 NO 10 230 110 88 10 230 110 88 S
155. person Password 1lCascade Mode NoneMinimum Participants OJAllow Undefined Participants YesTime Before First Participant Joins 0 minutesTime After Last Participant Quits 0 minutesConference Lock Flag NoMaximum Participants AutoMessage Service Type IVRIVR Service Conference IVR ServiceLecture Mode Type NoLecturer 1Time Interval 0 secondsLecturer View Switching FalseCONFERENCE START CONTINUE 415 03 2008 04 20 47 Conference ID 1111Conference Password lChairperson Password lInfol Info2 Info3 Billing Info PARTICIPANT DISCONNECTED15 03 2008 04 22 52Participant Name K60v24Participant ID a688562247f2dc1195fdaa8labb5aScbfDisconnection Cause Participant hung upQ931 Disconnection Cause Default cause or not available 0 PARTICIPANT DISCONNECTED15 03 2008 04 29 58Participant Name K60v24Participant ID a688562247f2dc1195fdaa8labbaScbfDisconnection Cause Participant hung upQ931 Disconnection Cause Default cause or not available 0 USER ADD PARTICIPANT15 03 2008 04 59 55User Name Participant Name K60y24 Participant ID ODialing Direction Dial outNetwork Service Name Default IP ServiceAudio Only No Identification Method Calling IP address or aliasMeet Me Method MCU ConferenceUSER ADD PARTICIPANT CONTINUE 115 03 2008 04 59 55Network Type H 323Video Protocol AutoBroadcasting Volume 5Undefined Participant Yes Node Type TerminalVideo Bit Rate AutoIP Address 192 167 103 24Signaling Port IgnoreH 323 Participant Alias Type E
156. point s configurations PCM Operations Choose a Personalized Layout The chairperson can set the multi screen layout of conference image when a conference is running 16 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports To change the multi screen layout of conference image 1 Inthe PCM main menu select Click View to go to the interface for selecting a multi screen legend 2 Select a multi screen legend by pressing the up arrow down arrow key on the remote control or directly press the corresponding number key of the multi screen legend number 3 Enter the multi screen layout setting status By repeatedly pressing the right arrow key on the remote control you can cyclically switch between different layouts of this multi screen legend For the layouts available for each multi screen legend see 16 65Layout Control Legends 4 Press the left arrow key on the remote control for multiple times to exit the multi screen setting status and return to the conference image Layout Control Legends Layout States and Function Description Fit the layout to the Auto mo Changing the Multi screen Mode The chairperson can select one of the following multi screen modes e Same Layout All the conference sites display the same multi screen image e Lecture The lecturer s image is displayed in full screens at all the conference sites and the lecturer s endpoint displays the multi screen
157. ponsible for printing or clerical errors Information in this document is subject to change without notice User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Table of Contents System Overview 1 1 RMX 1000 and 500 Systems 1 1 RMX 1000 and 500 Systems Main Features 1 3 Video Display 1 3 LPR 1 4 IVR Enabled Conferencing 1 4 Recording Link 1 4 Conferencing Capabilities and Options 1 4 User Interfaces 1 5 First Time Installation and Configuration 2 1 Hardware Installation and Setup 2 1 Configuration Preparations 2 2 Obtaining Network Information 2 2 Get the product activation key 2 3 First Time Configuration 2 3 Connect your computer to RMX System 2 3 Login to the Web configuration interface 2 3 Modify the default IP address 2 4 Configuring Other Network Options Optional 2 5 Synchronizing System Time 2 8 Basic Operation 3 1 RMX Screen Components 3 1 User Rights 3 2 Pane Layout 3 3 Common Operations 3 4 Starting a Conference 3 6 Starting a Conference from the Conferences Pane 3 6 Use the Remote Control to Create a Conference Conference on Demand 3 6 Connecting to a Conference Dialing Methods 3 10 H 323 Endpoint 3 11 SIP Endpoint 3 11 Table of Contents Conference Profiles Defining a Conference Profile General Settings Advanced Video Quality Video Setting Audio Setting Conference Skin Skins Conference Recording Overlay Site Name Modifying a Profile Deleting a Profil
158. r Password Displays the Password matched to the user name For communication with the SIP server when the RMX system is configured on the internal network an outbound Outbound Proxy Server proxy server is required to implement traversal of the firewall NAT In this case you need to set the IP address and port number for the outbound proxy server 8 Click the OK button to complete the configuration For more network service configuration information see IP Network Services Synchronizing System Time Before holding a conference using the RMX system you need to first synchronize the system time to ensure that the conference scheduling time is consistent with your local time 1 Inthe Web configuration interface click Settings gt RMX Time to go to the system time configuration interface 2 8 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Administration Setu Customization de 3 4h 4 security Setting Mame SE Directory Service Time GMT 2011 08 15 03 02 42 Date amp Time on My PC GMT 2011 08 15 03 02 42 Local 2011 08 15 11 02 42 Local 2011 08 15 11 02 42 f Synchronize device time with a time server Time Server f Synchronize Date amp Time with My PC Synchronize RMX Time Configuration Interface 2 Select a time synchronization mode Select the Manually Synchronize Device Time with a Time Serv
159. r information here 11 1 Chapter 11 IP Network Services LAN Setting Configure the LAN information in the IP Network Services interface M Use LAN DHCP IPAddress 172 214 125 415 Subnet Mask Gateway W Set as Default NAT NATP OS Obtain ONS Server Address Automatically Preferred DNS Server 172 21 31 202 Alternate DNS Serwer 72215204 LAN Speed Auto ss lt i sS a LAN Backup Load Balance Mode Hot standby Mode O Use LAN DHCP P Address PO IDNET Mas Gateway Set as De LAT AT IP Obtain ONS Server Address Automatica IP Network Services LAN Port Setting Interface LAN Port Setting Parameters Only displayed on the LAN2 settings page Selecting this LAN Backup LAN2 option allows you to use the LAN2 port as the backup of Only the LAN1 port so that the LAN2 port can load balance with the LAN1 port or take over the network data transmission User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports tC work when the LAN1 port is unavailable Use LAN1 2 Enables disables the network port If the user network is configured with a DHCP Dynamic Host Configuration Protocol server select this option to DHCP automatically obtain the IP address Deselect this option to use a static IP address in which case you need to configure the next three options IP Address Set the IP address for this network port Subnet Mask Set the Subnet Mas
160. r speaker s Displays the status of the participant s video channel If the participant s video connection is normal and the channel is neither suspended nor secondary no indication is displayed rex Suspended Video transmission from the endpoint to the conference is suspended e T Secondary Participant is connected only through the audio channel due to problems with the video channel Encryption ne Indicates that the endpoint is using encryption for its connection to the conference FECC Token W The participant has the Far End Camera Control FECC Token and is capable of conducting FECC FECC Token can only be allocated to one participant at one time If no participant uses the FECC function this icon is not displayed Content Token s The participant is sending dual streams Conference on Ports 9 9 Chapter 9 Conference Participant Monitoring Viewing Participant Properties To view detailed parameters of a participant double click this participant in the participant list or right click the participant and then click Participant Properties The parameters displayed on the General Advanced and Information tab pages are the same as those for adding a new participant For explanation on configuration parameters see Adding a Participant to the Local The Connection Status tab shows the status and detailed information of the participants including time of connecting disconnecting cause
161. r 2 First Time Installation and Configuration Configuration of SIP Server Parameters Parameter Description Set the IP network type for the RMX system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to e H 323 Only the H 323 call is supported e SIP Only the SIP call is supported e H 323 amp SIP The H 323 call and SIP call are supported at the same time Settings of the SIP server related parameters are available only when the STP supporting network type is selected IP Network Type Set the transport layer protocol used for communicating Transmission Type with the SIP server It needs to be consistent with the protocol supported by the SIP server Specifies whether to register RMX system to the specified SIP server You need to set the SIP server related parameters after this function is enabled Registration with the server Displays the registration status of the SIP server Preferred Alternate When registration of the preferred server fails the Server alternate server will function as the current in use SIP server Server IP Address Provides the IP address of the SIP server for registration service Provides the connection port of SIP server for registration Server Port service Server Doman Nar Provides the domain name of the SIP server for registration service Displays the User name provided by the SIP server for the User Name registered use
162. ration parameters Configuration Description of New Participants Advanced imera Specify the line rate of the participants endpoint Auto indicates using the line rate specified by the RMX system Move the corresponding slider to adjust the volume Broadcasting Listening transmitted received by the participant Each grid increases Volume or decreases the sound by 3dB The adjustable range is 1 10 in the ascending order while the default value is 8 5 Chapter 8 Address Book i Set the Email address used by the participant to receive conference notices from the system Up to 2 email Email Address addresses can be set by separating them with a For example enter address1 polycom com address2 polycom com Used only for the Polycom ViewStation series endpoints Enable P C The ViewStation series endpoints can send and receive dual streams in a conference only if this option is selected Other Information To add other information for the participant such as company name and contact phone click the Information tab and configure Info1 Info4 then click OK Adding a Participant from an Ongoing Conference You can also add a participant in an ongoing conference to the local directory Operate as follows 1 Click the desired conference in the Conferences list pane 2 On the list pane select the participant to be added and then click the button or right click the participant and then click Add Participant to
163. rding link Multipoint Video Conferencing Using a Polycom RMX System For performance differences in various models for RMX 1000 and 500 systems please refer to the following table Performance Comparison among Different RMX System Models RMX 1000 Hardware Version A RMX 500 Hardware RMX 500 Hardware Version A Version B 96 48 Video 48 Audio 64 Video 32 Audio 48 24 Video 24 Audio 48 24 Video 24 Audio Multi screen Conference 720p Video Switching Conference 1080p Multi screen Conference 2M Video Switching Conference 4M RMX1000 Hardware Version C 96 48 Video 48 Audio 64 Video 32 Audio User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports RMX 1000 and 500 Systems Main Features Video Display Dynamic Continuous Presence High Definition The dynamic Continuous Presence capability of the RMX system ensures viewing flexibility by offering multiple viewing points and window layouts for video conferencing The multi screen feature offers a number of multi screen layouts to accommodate different numbers of participants and conference settings High Definition HD refers to high quality picture resolution An HD compliant endpoint can connect to a conference at a resolution of 1280x720 720p or 1920x1080 1080p Multiple Switching Modes H 239 If the number of participants in a conference is higher than the number of onscreen spaces in the se
164. red in hertz In digital systems bandwidth is measured in bits per second The larger a connection s bandwidth the more data can be transmitted in a given amount of time allowing for greater video resolution and more sites in a conference A device that converts voice and video into digital code and Coder decoder vice versa Refers to the endpoint video camera and video board that are used for videoconferencing Connection between two or more endpoints exchanging video and audio information If only two endpoints are involved a conference is called point to point and no MCU Conference me is required If more than two endpoints are involved it is called a multipoint conference and a Multipoint Control Unit MCU is required as the management system A hardware device or set of devices that can call and be called by an MCU or another endpoint For example an Endpoint endpoint can be a phone a camera or microphone connected to a computer or conferencing system F A group of bits that make up an elementary block of video rame ge data for transmission by certain protocols The number of video frames displayed on screen during Frame Rate one second measured in fps frames per second A type of server that performs two main functions Gatekeeper translates LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management The amount of bandwidth used by a communication Line rate A device mea
165. ring the conference ID as prompted The dial in number of SIP endpoint consists of the static route domain name of RMX system and conference ID in the form below 3 11 Chapter 3 Basic Operation Conference ID Conference password or chairperson password RM lt xX lt static route domain name Here the character within the symbols are optional It needs to be entered when the conference is set with a conference password or chairperson password For example RMX system static route domain name polycom com ID of the conference to be dialed in 1001 Then the endpoint dials 1001 polycom com If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222 Then the regular user dials 1001 1111 polycom com The conference chairperson dials 1001 2222 polycom com If RMX system is not registered to an SIP server the dial in number consists of RMX system s IP address or FQDN and conference ID in the form below Conference ID Conference password or chairperson password RMxX IP address or FQDN Here the character in is optional It needs to be entered when the conference is set with a conference password or chairperson password For example RMX system IP address 172 22 30 40 ID of the conference to be dialed in 1001 Then the endpoint dials 1001 172 22 30 40 If the conference to be dialed in is set with the conference password 1111 and chairperson password 2222
166. s 3 Click the Routers tab and set the routing table information according to the network topology 2 5 Chapter 2 First Time Installation and Configuration 172 21 125 254 0 0 0 0 IP Network Services Routers Settings Routers Setting Router IP Address Set the IP address for router that is originating the packet transmission Remote IP Address Set the target network address for packet transmission Subnet Mask Set the subnet mask for the target network 4 If your IP network type is SIP only go to Step 7 5 To register the system to the gatekeeper click the Gatekeeper tab and configure related parameters in accordance with the table below IP Network Services IP Network Type H323 W Register to Gatekeeper Primary Gatekeeper Registration Failed Gatekeeper IP Address 172 21 125 115 000 Gatekeeper Port has o Alternate Gatekeeper Unregistered Gatekeeper IP Address PO Gatekeeper Port 1719 System PrefowE 164 hizo System H 323 Alias Raxo IP Network Services Gatekeeper Setting 2 6 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Gatekeeper Setting Set the IP network type for the RMX system to make a call You need to set it based on the call type used for the participant s endpoint It can be set to e H 323 Only the H 323 call is supported e SIP Only the SIP call is supported e H 323 amp SIP The H 323 call and SIP
167. s e Inthe Same Layout mode participants will view the video of their conference sites Set Viewers and Hosts Define the viewers and hosts in a conference in spite of the multi screen mode strategy for a conference specify the fixed target conference site for a participant to watch This function has the following limitations Used only for multi screen conferences satisfying the following conditions Conferences using fixed multi screen layout with the number of participants equal to the number of selected multi screen panes plus 2 Conferences which are not in 16 multi screen layout The multi screen pane has been set to display a fixed conference site None of the video stream channels has a capability of H 263 4CIF The viewer must be an endpoint which uses the first channel of video stream capability to access the conference The endpoint which has been appointed as the chairperson cannot become a viewer If the conference is a single channel conference with a capability of 4CIF or CIF up to 7 endpoints can be displayed on the conference screen when this function is enabled Set viewers and hosts 1 2 3 In the Conferences list pane double click the desired conference Click the Video Settings on the conference parameter page Specify the viewers and hosts on the bottom of the page and then click OK Customized Polling The administrator can customize a polling queue so that the multi screen win
168. s Usage 14 14 Device Upgrade 14 16 Upgrading from Version 2 x to Version 2 5 1 14 17 Signaling and Hardware Monitoring 15 1 Signaling Monitoring 15 1 Hardware Monitor 15 2 Stacking 15 3 Hot Standby 15 5 Hardware Monitoring 15 7 Personal Conference Manager PCM 16 1 Introduction to PCM Interfaces 16 2 Viewing the PCM Interface 16 2 Definitions of DTMF amp FECC Keys 16 3 PCM Operations 16 4 Choose a Personalized Layout 16 4 Changing the Multi screen Mode 16 5 Connect Participant 16 6 Participant mute status 16 6 Camera Control 16 7 Recording a Conference 16 8 Disconnect Participant 16 8 Terminate Conference 16 8 Appendix A Connection Failure Diagnosis 17 1 Appendix B Telnet Terminal Commands 18 1 HyperTerminal Parameters 18 1 Login 18 1 Command Introduction 18 2 Appendix C Glossary 19 2 Third party Software Licenses 20 1 System Overview This manual provides detailed information on how to configure use and manage the RMX series system It covers the following RMX series models RMX 500 Hardware Version A RMX 500 Hardware Version B RMX 1000 Hardware Version A and RMX 1000 Hardware Version C If not specified otherwise all of the contents in this manual apply to the above mentioned models This chapter will serve as a brief introduction to the RMX system and its major functions and features The following chapters provide detailed description about the installation of the RMX 1000 and 500 systems as well as how to hold
169. s conference data starting with the oldest conference Each conference is a separate record in the MCU memory and archived as a separate file Each conference CDR file contains general information about the conference such as the conference name ID start time and duration as well as information about events occurring during the conference such as adding a new participant disconnecting a participant or extending the length of the conference The conference CDR records can be retrieved and archived in the following three formats Unformatted data Unformatted CDR files with the suffix of cdr contain multiple records in raw data format The first record in each file contains general conference data The remaining records contain event data one record for each event Each record contains field values separated by commas as shown below This data can be transferred to an external program such as Microsoft Excel for billing purposes 1 1 111 de11eb2f47f2dcl 1 95fd6cdfl 2605721 2008 03 15 04 20 47 1 2358 2 1 0 0 0 1 15 03 2008 04 20 47 0 0 0 768 0 255 3 255 255 255 0 0 0 2001 15 03 2008 04 20 47 0 3 0 0 5 0 255 1 0 1 0 0 1 0 1 0 0 0 65535 65535 65535 65535 65535 65535 65535 3 1 0 1 0 0 0 4294967295 5001 15 03 2008 04 20 47 0 1111 1 1 7 15 03 2008 04 22 52 0 K60V2A a688552247f2dcl 195fdaa l abSa5cbf 1 0 7 15 03 2008 04 29 58 0 K60V2A a688552247f2dcl1195fdaa l ab5a5cbf 1 0 101 15 03 2008 04 59 55 0 K60v24 0 a68855224
170. s the right arrow key to confirm 2 Press the right arrow key on the remote control to start conference recording Now the page shows the recording suspending and stopping menu so that you can control the recording process Disconnect Participant Disconnect Participant 1 Enter the second page of the PCM main menu select Disconnect Participant and then press the right arrow key to confirm 2 Select the participant to be disconnected by pressing the up arrow key and down arrow key on the remote control and press the right arrow key to confirm Terminate Conference Terminate Conference 1 Enter the second page of the PCM main menu select Terminate Conference and then press the right arrow key to confirm 2 The interface displays the prompt message for confirming deletion Press the left arrow key to cancel or press the right arrow key to confirm the deletion 16 8 1 Appendix A Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference the Connection Status page of Participant Properties pages appears listing the cause and more details about the connection failure When possible it also provides you the possible solutions This appendix lists the causes that may be shown in Call Disconnected Cause and the corresponding descriptions Description for Disconnection Failure CALL REJECT GK Call rejected by the gatekeeper NO NET CONNECTION aa c
171. sages Configure whether to use the built in email servers Before selecting this option you need to ensure that the DNS server configured on the system can work normally otherwise your emails cannot be sent successfully Use Internal Simple Mail Transfer Protocol Servers Use External Simple Mail Configure whether to use the external email servers Transfer Protocol After selecting this option you need to configure the Servers address and account information for email servers Simple Mail Transfer Set the address and port number for an external email Protocol SMTP server E mail Account Set the user name and password for the email account If you configure the SMTP server address with the domain name ensure that the DNS related information is configured Internal Network Configurations If the RMX system has the Network Address Translation NAT function enabled all endpoints must use the system s NAT IP address to communicate with the system via an external network For endpoints located within the same LAN as RMX system the user can configure the address table for the internal network to allow the endpoint in the internal network to communicate with the RMX system directly without NAT so as to save network resources On the IP Network Services page click Intranet Click New on the page to add the address information and the endpoint matching this address will communicate with the RMX system via the intranet You c
172. same When the formats of two video streams are the same as the protocol setting the bandwidth of video stream at a lower capability grade cannot be set greater than that of Detailed configurations video stream at a higher capability grade The fourth channel of video stream can be configured with the highest resolution of CIF SIF and maximum bandwidth of 512Kbps Furthermore the following different restrictions apply to all models e RMX 500 Hardware Version A The second channel of video stream can be configured with the highest resolution of 4CIF 4SIF and the maximum bandwidth of 832Kbps RMX 1000 Hardware Version A The third channel of video stream can be configured with the highest resolution of CIF SIF and the maximum bandwidth of 768Kbps RMX 500 Hardware Version B and RMX 1000 Hardware Version C the third channel of video streams can be configured to use a resolution of up to 4CIF 4SIF and a bandwidth of up to 832Kbps if the second channel of video streams has a resolution of 720p Video Switching Conference The system only dispatches the video stream without coding or decoding Therefore this mode does not utilize the MCU video resources and more conferences can be held In the video switching conference all the participants endpoints use the same bandwidth and video capability and can only display one image at a time A user can use the voice activation feature to switch to see each conference site or just
173. sender Only a selected participant can send dual streams in the conference Auto by default meaning that all participants can send dual streams Dual Stream Sender Allows Only Endpoints in the When this option is selected only the participants defined in the Participant List to Participant List can dial into the conference Dial in If this option is selected after you click OK the system will automatically send an email message to notify each participant in the Participant List to join the conference This option is enabled only when SMTP is configured in the IP Network Services gt Email interface For more information see Email Send Email Notifications Recording By default a meeting room will use the recording parameters configured in its conference profile You can also manually configure the recording parameters for a meeting room To set your recording parameters click the Recording tab For meanings of the configuration parameters on this page see Conference Recording Configuration 6 4 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Multicast Configurations The RMX system supports multicasting to computers within a LAN You can watch real time conference videos by using special multicast receiving software on your computer To set your multicast click the Multicast tab Password es Address 239001 36000 People Video Streami W LANI LAN
174. ser Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports GNU GRUB version 0 97 639K lower 2095936K upper memory Use the and v keys to select which entry is highlighted Press enter to boot the selected 0S e to edit the commands before booting a to modify the kernel arguments before booting or c for a command line Console Interface Highlighting Rescue If you have no operation for 5 seconds on the above interface the system will automatically enter the normal mode In that case you need to reboot the system again to recreate the opportunity to select rescue 6 The system remains in a startup state for approximately 1 minute When the screen shows the current system IP address the system now is running under the rescue mode successfully EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hdal internal journal EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit interval 5 seconds EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hda2 internal journal EXT3 fs recovery complete EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit interval 5 seconds EXT3 fs warning maximal mount count reached running e2fsck is recommended EXT3 FS on hda3 internal journal EXT3 fs mounted filesystem with ordered data mode kjournald starting Commit
175. ser can perform all the RMX tasks a Chairperson does In addition Operators can also view the RMX configurations An Administrator user can perform all the tasks of Chairpersons and Operator users In addition Administrators can perform all configuration and maintenance tasks Administrator and Operator users can verify which users are defined in the system Neither of them can view the user passwords but an Administrator user can change the passwords that define users in the system The Users Pane lists the currently defined users in the system and their authorization levels The authorization level dictates a user s capabilities within the system The pane also enables the administrators to add and delete users By default the RMX system has one administrator It is recommended that you define users with different privileges and change the default administrator s password to prevent system invasions The name and password for RMX system s default administrator are both POLYCOM 10 1 Chapter 10 Users and Connections User List ae x a ee Lal Nene sens SertTine Er Tne E caa C2011082 8115 2011 08 25 14 39 16 2011 08 26 22 39 A a Administrator ji admin Administrator A c Administrator fy POLYCOM Administrator A Operator Bll ill E ma Hardware Monitor gt Gh IP Network Services 4 Meeting Rooms Ea Reservations A a Conference Profiles 24 Connections IVR Setting User List Pa
176. sion Use the RMX Multicast Player Tool to Receive Multicast Before using RMX Multicast Player to receive multicast please configure the firewall in your computer to allow multicast streams to pass through 6 5 Chapter 6 Meeting Rooms 1 Runthe RMX Multicast Player exe file on the CD included with your computer Install as prompted by the software installation interface Usually you can just use the default settings 2 When you complete your installation click Start gt All Programs gt RMX Multicast Player to run the multicast receiving tool on your computer The software opens two windows a video playing window and a multicasting control window as shown below F 7 znz n N J POLYCOM Play Window Ei Fanel s RMX Multicast Player zz EETA Yolumn Setting Window Size sea er ean a Request T Frane nee Hut e High Exit Status Preurrrrrerprrprervridy E Auta RMX Multicast Player Interface 3 Inthe multicasting control window click the Open button to enter the dialog box for multicasting parameter settings RTF Multicast Setting IF Address Forts Enerytion Password The dialog box for multicasting parameter settings 4 Set the following parameter options IP Address the IP address for receiving multicasting conference videos This address must be identical to the multicast address configured on RMX system Start Port the port number for receiv
177. ssing the Delete key e You can perform standard batch processing operations by pressing Ctrl targets or Shift targets 3 5 Chapter 3 Basic Operation Starting a Conference There are several ways to start a conference with the RMX system e Create an instant conference through the conference list pane of the Web interface e Directly start a conference through the remote control from the video endpoint e Dial into a meeting room A meeting room is a conference that is saved in the MCU without occupying any resources It remains in passive mode until it is activated by the first participant For more information about Meeting Rooms see Meeting Rooms e Reserve a conference The reserved conference is stored at the MCU and reserves system resources for the call s specified time The system automatically convenes the conference according to the reservation time For more information about conference reservation see Reservations This section describes how to create a conference instantly through the Conferences pane and remote control These two conference modes can be established only when the required system resources are available They will be deleted right after their completion to maximize system resources A user can view the current available resources in the system through the Resource Report page of Web interface so as to better schedule conferences For details see Resources Starting a Conference from t
178. st of Advanced Setting gt Routers page For details see Routers The Network Address Translation NAT function of the system enables you to translate the private network IP NAT address of packet into a public network IP address before transmission To enable NAT select this check box and then set the public network IP address to be displayed to the outside in the NAT IP field Used in combination with the DHCP option When the Obtain DNS Server DHCP check box is selected this option allows you to Address Automatically obtain the DNS server address automatically from a DHCP server in the network If you did not select the option for automatic DNS address Preferred Alternate discovery you must enter the preferred alternate DNS DNS Server server addresses here for the system to resolve domain names Set the speed duplex modes for LAN ports The system supports the 10 100M Full Duplex or Half Duplex mode and the 1000M Network mode You can also select Auto LAN Speed to use auto negotiation Note Contact the network administrator before setting LAN Speed to ensure that the link rate of switch is matched with the MCU port Configuring Other Network Options Optional You can configure other network parameters according to the following procedure 1 Click the IP Network Services configuration item in the RMX Management pane 2 Inthe IP Network Services configuration pane double click or right click LAN 1 gt Propertie
179. sured in Kbps kilobits per second Participant A person using an endpoint to connect to a conference HD refers to the ultra high quality video resolution An HD compliant endpoint can connect to a conference at a resolution of 1280x720 720p and at a bit rate of 384kbp 4Mb When setting up an HD video conference all participants connected to the conference are required to use the same conference bit rate and same HD settings Those endpoints unable to meet the above requirements will be treated as secondary connections audio only High Definition HD Bps Kbps Bits and kilobits per second a unit of bandwidth that is the 19 2 User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Abbreviation Term Explanation amount of data that can flow during one second over a communications line using a transmission medium 1 Kbps 1000 Bps Common Intermediate Format an optional part of the ITU T s H 261 and H 263 standards CIF specifies 288 non interlaced luminance lines that contain 176 pixels CIF can be sent at frame rates of 7 5 10 15 or 30 per second When operating with CIF the amount of data to transmit cannot exceed 256K bits The CIF video format has the capacity to transmit video images of 352x288 pixels at CIF 4CIF QCIF 36 45 Mbps and 30 frames per second A 4CIF format has four times the capacity of CIF QCIF has quarter the capacity of CIF Dual Tone Multi Frequenc
180. t Disconnect Participant Delete Participant Mute Audio Suspend Video Block Audio Change to Chairperson Monitor Mute All Except Me Change To Content Token Owner Add Participant to Address Book Participant Properties Participant Right click Shortcut Menu In the participant list right click any connected participant to display the shortcut menu Through this shortcut menu you can conduct common participant control operations If you right click an unconnected but defined participant the shortcut menu only provides some of the above operations 9 11 Chapter 9 Conference Participant Monitoring Participant Control Operations Mute a Participant Ask to Speak The muted participant cannot speak If you want to mute a participant in the conference you can choose one of the following methods e Select the participant to be muted from the list and then click the mute button 8 at the upper part of the pane e Right click the participant to be muted in the list and then select Mute If you want to mute all participants other than the selected participant select Mute All Other Than the Selected The tag will be displayed in the audio bar for the muted participants In a conference if a muted participant s endpoint wants to talk he she can press the key on the remote control to active the keypad and then press 99 to send a request to the conference administrator The administrator will see a O dynam
181. ta Size 0 bytes Audio Format PCM 44 100 kHz 16 Bit Stereo Format Conversion ALi To adjust the sound quality or use less space for this sound click Convert Now Choose from All Formats Properties for Sound Dialog Box The Sound Selection dialog box opens 4 Inthe Format field select PCM 5 Inthe Attributes list select 16 or 32kHz 16 Bit and Stereo or Mono sound Selection x Name untitled Save As Format PLM Attributes Cancel Sound Selection Dialog Box 6 To save this format click the Save As button The Save As dialog box opens 7 Select the location where the format will reside enter a name and then click OK 12 5 Chapter 12 IVR Service 12 6 Save this format as Save the Format The system returns to the Sound Selection dialog box 9 Click OK The system returns to the Properties for Sound dialog box 10 Click OK The system returns to the Sound Sound Recorder dialog box You are now ready to record your voice message Recording an Audio Message 1 On your computer click Start gt Programs gt Accessories gt Entertainment gt Sound Recorder to display the Sound Sound Recorder dialog box Click File New Click the Record button The system starts recording Narrate the desired message Click the Stop Recording button Save the recorded message as a wave file click File gt Save As The Save As dialog box opens Oo o1 BP W N
182. te the newly purchased system e To activate the payment function Click Setup gt Product Activation in the menu bar at the upper left part on the Web page The Product Activation page appears which lists the serial number current version number and other device information Fill the activation key obtained in the Activation Key input box on the page Then click the Save button to activate the RMX system After the device is successfully activated will be displayed at the Activation Status property or else will be displayed Logger Diagnostics Files The system supports logging You can save the log files to your local hard disk for system analysis and diagnosis The log program will be activated once the system starts However if you manually reboot the system or something goes wrong with the log program such as a hardware drive error occurs when saving the log files the data generated during this period will not be saved The logs for RMX 500 Hardware Version B and RMX 1000 Hardware Version C have a maximum space capacity of 4G while the logs for RMX 500 Hardware Version A and RMX 1000 Hardware Version C have a maximum space capacity of 1G When a log is full a new log will overwrite the old one The system can categorize and save the following log information e System logs record normal and abnormal behavior information for the system itself Click Administration gt Log Diagnosis gt System Logs on the top left o
183. the conference you can move a participant from one of the video stream channels to another video stream channel with lower level quality parameters and the video accessing capability for this participant s endpoint will be automatically reduced to the capability for the target video stream without disconnecting the conference The participant cannot be moved to a video stream which has higher level of video stream quality Move the participant to another video stream channel 1 Inthe Conferences list pane click next to the conference name to expand the audio and video stream items and then click the video stream where the participant you want to move is located 2 Click and drag the participant you want to move in the participant list and the cursor turns into 3 Drag and move the participant to the target video stream in the conference list You release your mouse key when the target video stream is highlighted so that the participant can be moved into the video stream successfully Monitoring an Endpoint s Conference Site The administrator can monitor the real time video of any participant directly through the Web interface To monitor the real time view of an endpoint s conference site Select the participant to be monitored in the list right click it and select Monitor or click the operation button P onthe pane A new Web video window appears To implement this function you need to install the Active control Your IE needs t
184. the layout selected here If the Symmetric Layout option is selected a user can only select the multi screen layout with the same size windows Audio Setting Click the Audio Setting tab on the New Profile page to set the audio algorithms supported by the RMX system Select an option on the page to enable the corresponding audio algorithm capability for the system Conference Skin Skins Click the Skins tab in the New Profile interface to enter the interface for skin settings Here you can define the background picture and outline color of the multi screen image and browse the skin effect in the browsing area at the lower part of the interface Customize settings for the conference skin by referring to the table below Parameter Description of Conference Skin Background Picture Select the background picture for the conference screen Dume Color A user can respectively set the outline colors of screens for the conference lecturer and regular participant When this option is selected multi screens will extend the full Full screen l screen without spacing Conference Recording RMX system can work with Polycom RSS recording server to record conferences Click the Recording tab on the New Profile interface to enter the related information and set the recording parameters The table below explains the configuration parameters Conference Recording Configuration Enable Recordin If an RSS is available on your network
185. the multi screen setting area to display the automatic multi screen layout pane 2 Select the largest multi screen layout so that the conference site displays at most the number of multi screen windows set here In this mode When the number of participants is smaller than or equal to the set number of multi screens the system displays the multi screen image according to the actual number of participants and in line with the default rule The table below shows the default rule When the number of participants is greater than the set number of multi screens the system uses the largest multi screen layout to display the first participants who speak the loudest If the number of participants is greater than 4 and the maximum selection is BE the system uses the q layout to display the first four participants who speak the loudest Default Rule of Automatic Layout Number of Participants Multi screen Layout If the Symmetric Layout option is selected the system can only provide a multi screen layout with the same size windows User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports To specify a fixed multi screen layout 1 To expand the corresponding multi screen layout profile click the left part of multi screen setting area the number of multi screen windows to be displayed 2 Select a multi screen layout so that the conference site displays the participant s image always according to
186. ticipants automatic line rate detection Dial in Inbound calling by pre defined participants Directory Service User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Inbound calling by undefined participants The RMX system fully supports the Global Address Book GAB and Lightweight Directory Access Protocol LDAP directory service provided by the registered Polycom CMA v4 0 system and enables the user to share the GAB resources and view the status online Conference Management and Monitoring Features The Polycom RMX Web Client provides capabilities for management and monitoring of participants and conferences as follows User Interfaces Web Interface Lecture Mode in Continuous Presence conferences Monitoring the video of each endpoint s conference site during the conference Far End Camera Control FECC LSD in video conferences Automatic termination of empty no participant conferences Control of listening and broadcasting audio volume for individual participants Conference control via DIME codes from participant s endpoint or telephone Media Encryption SSL Certificate Encryption Https Real time display of all conferences and participants Real time monitoring of each participant s connection status and properties Easily accessible Call Detail Records CDR for administrator Active display of all system resources The system provides a user friendly
187. time synchronization operation if there is an ongoing Synchronize button Customization You can customize the following language settings for the device the language of the menus to be displayed for the endpoints PCM and the IVR voice prompt language You can also change the device s system name customize the user interface and the skin of conference image etc To proceed with the customization click the menu options Setup gt Customization on the upper left part of the page to enter the customization page 14 3 Chapter 14 System Maintenance gt Language gt System Name Note This language selection will set the PCM and IVR language gt Skins Default Endpoint Menu Language English v ES gt Video Standard gt Operation Logger Customization Page Modifying Language To modify the device language click the Language tab on the customization page select the required language from the drop down menu and then click the OK button You need to reboot your system to ensure that the settings take effect The system provides only the IVR information in English Chinese and Japanese If a 4 user selects another language beyond the three the IVR information in English will be used by default Setting System Name The system name will be displayed both on the title of the RMX Web configuration page and on the endpoint connected to the RMX system with a default value of POLYCOM RMX To customize the syst
188. ts up to 8 multi screen windows When this option is enabled the 4CIF 4SIF conference can support up to 16 multi screen windows However the system held A4CIF 4SIF conferences will be reduced half in number When this option is enabled the lecturer s conference name can be displayed at endpoints which are on the same video stream channel as the lecturer but an extra video resource will be occupied when a 1080p 720p or CIF conference is held Note this function is not supported when a 1080P multi screen conference is held on RMX 500 Hardware Version B Video Quality To set the video quality parameters for the conference click the Video Quality tab A user can adjust the quality parameters of the site image during the conference or define the quality parameters of the second channel video when sharing the dual stream contents Defining People Video Quality Depending on the user s selection in People Video Definition the profile can be defined as two types of conference modes the multi screen conference and the video switching conference Multi screen conference The endpoint screen can spontaneously display the images of multiple sites A user can also choose a preferred multi screen layout However this mode occupies more MCU video resources When a multi screen conference is held the system codes decodes several channels of video streams with different capabilities and exports the video with quality at several grades
189. ty Level and related options Specifies the name of community to which the MCU and SNMP management workstation belongs Community Name is used by the agent to authenticate the SNMP management workstation User Name Set the name of user remotely accessed by SNMP Specifies whether to enable the authentication mechanism and encryption mechanism Community Name Security Level Authentication Specifies the authentication algorithm MD5 and SHA are Protocol available Authentication You can set a password for the authentication protocol to Password enhance security Encryption Specifies the encryption algorithm DES and AES are Protocol available Encryption You can set a password for the encryption protocol to enhance Password security Setting Traps Click the Traps tab on the SNMP Properties page 14 9 Chapter 14 System Maintenance Trap Community Name SNMP Trap Version Version3 Trap Destinations 172 21 116 21 a E User Name ltraptest Engine ID s000000001020304 Security Level Auth and Priv Authentication Protocol SHA kal Authentication Password rT TTL Privacy Protocol AES zi Privacy Password Trap Setting W System Alert J Connection Conference Start End New Participant in the Lobby SNMP Properties Traps Parameter Configuration of SNMP Traps Parameter Description Specifies the SNMP Trap version used by MCU e Version 1 and Versi
190. u can upload personal pictures that meet different requirements e 4 3 You are required to upload pictures in the omp format with 704 576 pixels e 16 9 You are required to upload pictures in the omp format with 1024 576 pixels Click the Open button and select the file to be uploaded Then click Upload File After the picture file is uploaded successfully it will be displayed as the background picture for the New Profiles gt Skins page so that the user can select the customized picture as the graphic background for the conference as shown in the figure below General AgVanned Video Ouaity Video Semngs Background Picuire Audio Sings 7 wa aif Jhon ae gt Recording viii Sts Wessage venay Bei piay Ham ja tice Wo a y y y Sie hame utne Color Spenter a Parboipard a Full Seren Preven Customizing Background Picture The file to be uploaded must match the requirements for picture type and size in the system If the picture fails to meet the requirements an error message will be displayed You need not reboot the system after the file is uploaded successfully Video Standard You can set the standard video format supported by the RMX system to PAL or NTSC Usually the PAL system is implemented and applied in the mainland of China You can change this parameter as needed To change the video system click Video Standard on the Customization interface After changing the
191. unction is enabled Registration with the server Displays the registration status of the SIP server When registration of the preferred server fails the alternate server will function as the current in use SIP server Garner Address Provides the IP address of SIP server for registration service Provides the connection port of SIP server for registration Server Port nS Preferred Alternate Server User Guide for Polycom RMX 500 and Polycom RMX 1000 Systems Conference on Ports Provides the domain name of SIP server for registration Server Domain Name service User Name ee name provided by the SIP server for the registered Password matched with the user name For communication with the SIP server when the RMX system is configured on the internal network an outbound proxy server is required to implement traversal of the firewall NAT In this case you need to set the IP address and port number for the outbound proxy server Outbound Proxy Server Quality of Service QoS is very important in transmission of high bandwidth audio and video data You can use QoS to test and guarantee the following parameters e Average packet delay e Delay variation jitter e Error rate In the IP Network Services interface click QoS to configure the QoS information Enable Type Differ Audio 4 Video AO TOS None IP Network Services QoS The table below explains the meanings for all QoS parameters
192. y a system of coded signals used by touch tone telephones in which a specific sound frequency or tone is assigned to each key so that the signal can be easily recognized by a computer The codes enable data input and control of voice processing systems DTMF signals can pass through the entire connection to the destination device and therefore are used for remote control after the connection with the MCU is established G 711 ITU T audio algorithm 64Kbps 3 4 kHz G 722 ITU T audio algorithm 64Kbps 7 kHz GO 728 ITU T audio algorithm 16Kbps 3 4 kHz An ITU T standard that defines how to multiplex video H 221 audio control and user data into one serial bit stream before transmission An ITU T standard that defines simple multipoint control H 230 system procedures and describes network maintenance functions H 231 An ITU T standard that defines a set of MCU functions and l operational requirements An ITU T standard that defines initiation of H 242 communications between systems and capabilities negotiation procedures An ITU T standard that defines communication initiation H 243 and procedure negotiation capabilities between systems in multipoint conferences An ITU T standard that defines the Px64 video coding H 261 i algorithm An ITU T standard that provides improved compression H 263 and quality of video images at a line rate lower than 384Kbps This standard is not supported by all codecs An ITU T stan
193. yout set here After this option is selected the Lecture option is activated Specify a lecturer in the drop down list Auto indicates that the voice activation feature will be used to select the participant whose talk time reaches the defined duration as the lecturer For settings of the talk hold time see Setting the Talk Hold Time Same Layout All the participants endpoints in the conference will display the same multi screen image according to the layout set here This setting will allow sites to see their own loopback images To set multi screen layout Based on the selected multi screen mode a user can set to automatically select the multi screen layout according to the number of added participants or specify a fixed multi screen layout To set automatic multi screen layout 1 Click Auto at the left part of the multi screen setting area to display the automatic multi screen layout pane 2 Select the largest multi screen layout so that the conference site displays at most the number of multi screen windows set here In this mode When the number of participants is smaller than or equal to the set number of multi screens the system displays multi screen image according to the actual number of participants and in line with the default rule For the default rule see Default Rule of Automatic Layout When the number of participants is greater than the set number of multi screens the system uses the voice activation f

RMX 500 User Guide v2.5.1

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