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HP ProLiant DL320 G6 Server Maintenance and Service Guide

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7. HP EMEA HP o Customer self repair 14 3124 AE Sel HP ASS Sel AS 22357 AO LE PE HA MOS 85482 USA UES Sp A DA dz CSR FES HE A850 SAE NEU AS SO HES HP MHA S lal FE MBIA ESTAM CSR HSS ASSO Fel7t ISSN EED HPE AS FES HIE ALS ARONA ELO APSA DAS FUSS SUC CSR PESE FIA SR UEC 124 x Fez JF ASTON FE ASAT HPO 0 FES DAE 23 SP 0 Aj HI 0l dat EH Y SHI ELO DAUZ Fel ME APSO Si 0 FEST UA HE SO Asses BAE UEC SA B ASAH HPO 0 FES WAS 238 32 ASA TAS A Sl Hate ES MUS SIA uper HIS KOl mal 7158 WSC a s HP TEC VA AE Geldt SISHES BAENA O HE SANS VA ESS a Sol MHA AS dE SA TES usps stu UAUC Oe et 352 Illustrated Parts Catalogoll No EA SO 4 SUC CSR Fe Mu SES ZIE AAO ge 842 E SAA HEO ISES H O 0 0425J LJ LJ AeA AHO AStE SAP HBO Sls 27492 SYA Es 4 SO 7 8 amp UEC ES0 ERSA HP 78 AS HEE ASSIS HE ASA HIE CSS 3 AQUA HPE Z o WS LES HPS HO ot Aj AFS CSR mA 32 SA HS El Zi EO AA LJ CJ BBO BAY St FES HPE BEE OF SHE ASAE ABE LI 54 SAA 21 59l ol HPE solo LJ EJ O uj do LYS EL ASE ES MEO do da AAS emi LESO JLJ EJ BBO LY St FES BES QE SP HP WA HE da HSS APS UEC 24 AE Fell BS HP TE ESY SS ass Posy 0 88 SSAA Y eru AAS ESP HP 128 dz Gel 227801 HE KALE LI SE Ate ua ASA EA 5H J2 50 ASO z27 0 HAE HP A Atol amp
8. Mandatory UF 14 HE 27 AF ASN PE ASAT HPO 0 FES WAS LILA EP 0 Au AO Het 34 Q SAE SEL 2 Optional 84 HE Geldt ME ASO FE 0 FEST dE Gel ISES BA EIUELICH otal Bt ASAP HPO 0 FES WAS RIESTER TAS KEO ol Soto LS mu 4 GSO ater IE HIS 20 MAIS E UE No No 1 HE 87 BG SES BAE HP FE 0 FES SAR SUC HPS 14 SSS BSAA A 39 4414 ASAS RSU ES BS BASS sn Illustrated parts catalog 22 Removal and replacement procedures Required tools You need the following items for some procedures e T 10 T 15 Torx screwdriver included with the server e HP Insight Diagnostics software HP Insight Diagnostics on page 67 Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers e
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10. GER 65 HP Trusted Platform Module sent MC GDS kek kek kak kak Kak Kak C 66 Contents 3 A CA a ee 67 Troubleshooting SOS 67 AIR Insight Diagnosties EET CER ROS EEES mm mm ee 67 HP Insight Diagnostics survey functionality csse eee k kek kak kek kek eene 67 Integrated Management Log emo de mene A ts 68 HP Insight Remote Support software derniere 68 USB SUPPO m UE 69 o eN 70 Front panel components eunte are rte D Ek RAYE ur ee oie ertet eb P PRO hennen 70 Front panel LEDs and buttons ne a a 71 System LEDs and internal health LED combinafions eee eene 71 SAS dnd SATA device numbers sss NR ERE NND ER cent 72 Rear panel components sise 73 Rear panel LEDs and buttons usines 73 PCI expansion slot definitions ss 74 System board components seins 74 System maintenance swifch sienne 75 NMI functionality i 76 DIMM identifieation so e esatta or kai eben ne EAD A 76 System board LEDS sse se nad ni hd 77 Faniloedtions AAA a A A A A 78 FBWG A AAA 79 0c iii siii asilo io NIDA 80 GablingioveNieW A RN d iud 80 Non redundant power supply cabling ea a 80 Optional non redundant high efficiency power supply cabling en 80 Optional redundant power supply cabling Ne 81 Optional common slot power supply cabling ss 81 SATA ca 11 Ose ene PDR Mes KE Re Ye TE UR MENA n e NE re e Kr neben M M NH 82 Optional
11. To replace the component reverse the removal procedure When adding hard drives to the server observe the following general guidelines e The system automatically sets all drive numbers e If only one hard drive is used install it in the bay with the lowest drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Optional storage controllers provide support for hot plug capability and drive LEDs Controller options are as follows e The embedded controller supports SATA hard drives and drive LEDs in hot plug carriers Hot plug operation is not supported e Optional SAS controllers support hot plug SAS or SATA hard drives and drive LEDs NOTE ACU does not support mixing SAS and SATA drives in the same logical volume Access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Removal and replacement procedures 27 A CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 25 2 Remove the server from the rack on page 26 3 Open the latch slide the access panel to the rear of the chassis and remove the acce
12. 11 Install all components removed from the failed system board IMPORTANT Install all components with the same configuration that was used on the failed system board 12 Install the access panel Access panel on page 27 13 Install the server in the rack 14 Power up the server After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Removal and replacement procedures 64 Battery Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number Select Product ID The following warning is displayed Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU Press the F10 key to confirm exiting RBSU The server will automatically reboot A WARNING The computer contains an internal lithium manganese dioxide a vanadium If the pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled
13. 2 53 GHz Intel Xeon E5540 processor 490071 001 2 66 GHz Intel Xeon E5640 processor 594885 001 2 66 GHz Intel Xeon X5650 processor 594884 001 u 2 66 GHz Intel Xeon W3520 processor 612164 001 v 3 06 GHz Intel Xeon W3550 processor 612165 001 DIMMs a PC3 10600R DDR3 2 GB RDIMM 501533 001 b PC3 10600R DDR3 4 GB RDIMM 501534 001 PC3 10600R DDR3 4 GB RDIMM 595424 001 PC3 10600R DDR3 8 GB RDIMM 501536 001 PC3L10600R 9 DDR3 16 GB RDIMM 632204 001 PC3 8500R DDR3 16 GB RDIMM 501538 001 Mandatory g Low Voltage PC3 8500R DDR3 4 GB RDIMM 595422 001 Mandatory h Low Voltage PC3 8500R DDR3 8 GB RDIMM 595423 001 i PC3 10600E DDR3 1 GB UDIMM 501539 001 i PC3 10600E DDR3 2 GB UDIMM 501540 001 k PC3 10600E DDR3 4 GB UDIMM 501541 001 TOE Backplanes a SFF SAS SATA backplane 536394 001 b LFF SAS SATA backplane 536395 001 c Power supply backplane 536406 001 sl System board Illustrated parts catalog 17 Description Customer self repair on page 5 d Redundant power supply backplane with cage 532479 001 Optional PCI riser boards E cc le PCle x16 x16 link 511808 001 PCle x16 x4 link 511809 001 5 7 Trusted Platform Module 505836 001 Dedicated iLO 2 connector module 575058 001 Cache module 46297 4 001 Optical drives I SATA DVD ROM drive 9 5 mm 481430 001 a
14. b a F a b SATA DVD R W drive 9 5 mm 481431 001 Mass storage devices FF SATA hard drives b 160 GB 7200 rpm hot plug 160 GB 7200 rpm hot plug NCQ 250 GB 7200 rpm hot plug 10 IL 2 pa 1TB 7200rpm hotplug 3G NCQ 454273001 Mandatory 11 LFF SAS hard drives ee a 72 GB 15 000 rpm hotplug e 300 GB 15 000 rpm hotplug dual port 300 GB 15 000 rpm hotplug dual port 432146 001 f pe i g 400 GB 10 000 rpm hotplug 456896 001 h 450 GB 15 000 rpm hot plug dual port 454274 001 i 750 GB 15 000 rpm hot plug 461288 001 i 000 1 78 15 000rpm hotplug 461289 001 Illustrated parts catalog 18 k 1 TB 7200 rpm hotplug 50801 1 001 Mandatory Description Customer self repair on page 5 218 7200 pm hotplug 508010 001 m 300 GB 6G s 586875 001 n 450 GB 6G s 586876 001 o 600 GB 6G s 586877 001 p 1 TB 6G s 601884 001 q 2 TB 6G s 601883 001 SFF SATA hard drives a 120 GB 5400 rpm 459616 001 b 160 GB 5400 rpm 390158 018 c 500 GB 5400 rpm 390158 016 d 60 GB 5400 rpm 1 5G hot plug 405419 001 e 120 GB 5400 rpm 1 5G hotplug 431908 001 g 250 GB 5400 rpm hot plug 460427 001 h 36 GB SSD 461332 001 j i i 64 GB SSD 461333 001 FF SAS hard drives E c 36 GB 15 000 rpm hotplug 3G d 72 GB 10 000 rpm hot plug 3G e 72 GB 10 000 rpm hot plug dual port f 120 GB 5400 rpm hot plug 459322 001 72 GB
15. Access panel on page 27 Remove the air baffle Air baffle on page 28 Se UN Remove all fans Fan on page 37 Removal and replacement procedures 37 6 Remove the fan clip To replace the component reverse the removal procedure Optical drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 25 2 Remove the server from the rack on page 26 3 Remove the access panel Access panel on page 27 4 Disconnect the cables from the optical drive Removal and replacement procedures 38 5 Remove the optical drive screws 6 Remove the optical drive assembly To replace the component reverse the removal procedure Hard drive cage To remove the component Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove all hard drive blanks Hard drive blank on page 26 Remove all hard drives Hard drive on page 26 Remove the optical drive Optical drive on page 38 if installed Disconnect the front I O cable ST qe UM m ien A Removal and replacement procedures 39 The air baffle is not shown for clarity Remove the front I O assembly Disconnect the hard drive cables from the system board 9 Removal and replacement pro
16. For this server model PCI expansion slots 1 3 and 6 are reserved Be CT System board components For this server some system board slots and connectors are reserved Reserved Hem Description o O SD card connector PCle riser board connectors Reserved Fan 6 connector reserved Dedicated iLO 2 module connector optional N CC Component identification 74 Mem Description e eme p Meme Fan 3 connector Fan 5 connector Power connector Front USB connector EC TI COR E 7T1 PT Fan 7 connector SATA connectors 1 4 hard drives The fan in slot 5 is only available in CTO models of this server The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6 System maintenance switch Off iLO 2 security is enabled On iLO 2 security is disabled Off Normal operation On RBSU will not commit any configuration changes Off Power on ed a enabled On Power on password disabled Off Normal operation On BIOS will clear CMOS and NVRAM Reserved Component identification 75 On activates the function NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in ope
17. http www hp com go selfrepair amp HASH A 2 RE NE ES HP Alet SSE TE AS ES MSM ZH USUC ONE AS HPC TE AS SS MALA ZHAO Cet wal FES FEZ HES TENS ES MAA HE A CSR TE WAE AR ARISILIC A 8 AP HPOI 0 FES WAS 23 8 37 0 4H 40 HH SSH A SAH 7 TE UA Customer self repair 15 Illustrated parts catalog Server components Customer self repair on page 5 a 1 60 GHz Intel Xeon E5603 processor 628700 001 Optional b 1 86 GHz Intel Xeon E5502 processor 490075 001 Optional c 1 86 GHz Intel Xeon L5609 processor 594892 001 Optional d 2 00 GHz Intel Xeon E5503 processor 594889 001 Optional e 2 00 GHz Intel Xeon E5504 processor 490074 001 Optional f 2 13 GHz Intel Xeon E5506 processor 506013 001 Optional Processors Illustrated parts catalog 16 Description Customer self repair on page 5 g 2 13 GHz Intel Xeon L5506 processor 511041 001 h 2 13 GHz Intel Xeon E5606 processor 628699 001 i 2 13 GHz Intel Xeon L5630 processor 594891 001 j 2 26 Ghz Intel Xeon E5607 processor 628698 001 k 2 26 GHz Intel Xeon E5520 processor 490073 001 2 26 GHz Intel Xeon 15520 processor 508567 001 m 2 40 GHz Intel Xeon E5530 processor 490072 001 2 40 GHz Intel Xeon E5620 processor 594887 001 2 50 GHz Intel Xeon E5645 processor 628696 001 Optional 2 53 GHz Intel Xeon E5630 processor 594886 001 Optional 2 53 GHz Intel Xeon E5649 processor
18. placement et main d oeuvre du service vous seront factur s Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 6 In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con co
19. 572 W at 100V AC input 572 W at 200V AC input BTUs per hour 1952 at 120V AC input 1952 at 200V to 240V AC input Rated steady state power 400 W at 100V to 120V AC input 430 W at 200V to 240V AC input Maximum peak power 400 W at 100V to 120V AC input 430 W at 200V to 240V AC input e HP Proliant 400 W Redundant Power Supply om ES Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power 450 W at 100V AC input 420 W at 200V AC input BTUs per hour 1708 at 100V AC input 1640 at 200V AC input Rated steady state power 340 W at 100V to 120V AC input 340 W at 200V to 240V AC input Specifications 85 Maximum peak power 340 W at 100V to 120V AC input 340 W at 200V to 240V AC input e HP Proliant 460 W Power Supply Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 5 Aat 100 VAC 2 6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Rated steady state power 460 W at 1 00V to 1 20V AC input 460 VV at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input e HP Proliant 500 W Power Supply Specification Value Input requirements Rated pu vl 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input cu
20. HP Ersatzteile kostenlos zur Verf gung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algu
21. LED green LED e The capacitor pack is not connected On on The flash code image failed to load The flash code is corrupt Component identification 79 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance Non redundant power supply cabling A CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked L IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Optional non redundant high efficiency power supply cabling AN CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Cabling 80 Optional redundant power supply cabling A CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked L IMPORTANT Route the cables without blocking the airflow or other installed component
22. and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM identification on page 76 To remove the component Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Open the DIMM slot latches ue 2 e M Ow Removal and replacement procedures 49 6 Remove the DIMM To replace the component reverse the removal procedure For DIMM configuration information see the server user guide Heatsink A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component Power down the server on page 25 Remove the server from the rack on page 26 1 2 3 Remove the access panel Access panel on page 27 4 Remove the air baffle Air baffle on page 28 A CAUTION Heatsink retaining screws should be loosened in diagonally opposite pairs in an X pattern 5 Loosen the four screws securing the heatsink a Loosen each screw three or four turns in the counterclockwise direction b Fully loosen the screws to free the heatsink being careful not to remove the screw assemblies from the heatsink Removal and replacement procedures 50 6 Remove the heatsink To replace the compo
23. cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 25 A CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Removal and replacement procedures 46 SO mum 9 Extend the server from the rack Remove the access panel Access panel on page 27 Remove the PCI riser board assembly PCI riser board assembly on page 42 If the existing cache module is connected to a capacitor pack observe the FBWC module LEDs on page 79 o If the amber LED is flashing data is trapped in the cache Restore system power and restart this procedure from step 1 o Ifthe amber LED is not illuminated remove the controller from the server and then continue with the next step Open the ejector latches on each side of the cache module connector Normally the cache module is ejected from the cache module connector If the module is not ejected automatically remove the cache module If the cache module is connected to a capacitor pack disconnect the capacitor pack cable from the con
24. some components and perform certain service procedures you must perform one or more of the following procedures e Power down the server on page 25 If you must remove a server from a rack power down the server e Remove the server from the rack on page 26 To access internal server components remove the server from the rack Power down the server N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber L IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack Removal and replacement procedures 25 4 Disconnect the power cords The syste
25. supply blank to cool before touching it A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 25 2 Disconnect the power cord from the source 3 Remove the power cord from the power supply Removal and replacement procedures 31 4 Remove the power supply from the server A WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed To replace the component 1 Install the power supply Connect the power cord to the power supply Connect the power cord to the power source Power up the server 460 W pluggable AC power supply backplane A WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Removal and replacement procedures 32 To remove the component Power down the server on page 25 Remove the 460 W pluggable AC power supply 460 W pluggable AC power supply on page 31 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 2
26. 15 000 rpm hot plug 3 432321 001 146 GB 10 000 rpm hot plug dualport 418399 001 300 GB 10 000 rpm hot plug dual port 6G 507284 001 72 GB 6GB s 15 000 rpm 586871 001 o 146 GB 6GB s 10 000 rpm 507129 002 p 146 GB 6GB s 15 000 rpm 507129 010 Mandatory h 72 GB 15 hot G i GB 10 000 rpm hot m Db IV a 5 n 72 15 000 E 3 Illustrated parts catalog 19 Description Customer self repair on page 5 q 300 GB 6GB s 10 000 rpm 507129 004 Mandatory r 450 GB 6GB s 10 000 rpm 507129 012 s 500 GB 6GB s 7 200 rpm 507129 006 E t 600 GB 6GB s 10 000 rpm 507129 014 SATA Midline MDL Solid State Drives a 60 GB hot plug 539557 008 b 120 GB hot plug 539557 010 Mandatory CON RN RN SATA power and data cable 536398 001 Mini SAS to SATA cable 536396001 Hard drive backplane sensor data cable 536399 001 14 i 1225500 8 to 4 pin extension cable 613231 001 4 pin extension cable 613232 001 A EDEN NERE NERE Slimline optical drive bracket 532475 001 CES TIC Povver supplies ESCURO a Power supply 500 W 506247 001 b Power supply 460 W 536404 001 c Power supply 400 W 536403 001 d Redundant power supply 400 W Opina Fan clip 536402 001 Optional Not shown If LVDIMMs are mixed with standard DDR3 DIMMs on the same server the LVDIMMs operate at 1 5V If there are three LVDIMMs per channel the LVDIMMs operate at 1 5V LVDIMMs are only
27. 3 cabling BBWC 83 cabling server 80 cache battery 44 cautions 24 components 16 23 66 70 73 74 components identification 70 76 connectors 70 73 crash dump analysis 76 CSR customer self repair 5 customer self repair CSR 5 D dedicated iLO 2 connector module 49 device numbers 72 diagnostic tools 67 diagnostics utility 67 DIMM identification 76 DIMMs 49 DVD ROM drive 38 electrostatic discharge 23 environmental specifications 84 expansion board 42 expansion slots 74 F fan dip 37 fans 37 78 FBWC module LEDs 79 features 70 flash backed write cache capacitor pack 48 flash backed write cache module 46 flash backed write cache procedures 46 front panel buttons 71 front panel components 70 front panel LEDs 71 H hard drive blanks 26 hard drive cage 39 hard drives 26 health LEDs 71 76 heatsink 50 hotplug power supply 28 HP Insight Diagnostics 67 HP Insight Remote Support software 68 iLO 2 connector 49 IML Integrated Management Log 68 Insight Diagnostics 67 Integrated Management Log IML 68 internal cables 80 internal health LED 71 L LEDs 70 71 LEDs front panel 71 LEDs NIC 73 LEDs rear panel 73 LEDs system board 77 LEDs troubleshooting 71 Index 89 M mechanical components 16 mechanical specifications 84 memory 49 76 memory dump 76 N NMI jumper 74 76 non hot plug power supply 34 O operating system crash 76 optical drive 38 optical drive
28. 8 Se ue 20 Go uen Remove the power supply cage 7 Remove the power supply backplane To replace the component reverse the removal procedure Non hot plug power supply bracket Removal and replacement procedures 33 WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or P jury P PP power supply blank to cool before touching it A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 2 3 4 5 Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Remove the power supply bracket To replace the component reverse the removal procedure Non hot plug power supply WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or P jury P PP power supply blank to cool before touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless P prop g g P all bays are populated with either a component or a blank To remove the component 1 ua M Power down the server on page 25 Disconnect the power cord from the source Disconnect the power cord from the power supply Remove the server from the rack on page 26 Remove the access p
29. 9 5 mm 38 optional SAS controller cabling 82 P part numbers 16 PCI expansion slot definitions 74 PCI riser board 42 power supplies 28 31 34 power supply backplane 32 power supply bracket 33 power supply cabling 80 81 power supply cage 29 power supply specifications 85 powering down 25 preparation procedures 25 26 processor 52 R rack warnings 24 rear components 73 rear panel buttons 73 rear panel LEDs 73 redundant power supply 28 removing server from rack 26 required tools 23 S safety considerations 23 SAS backplane 41 SAS cabling 82 SAS device numbers 72 SAS SATA backplane 76 SATA backplane 41 SATA cabling 82 SATA drives 72 server components 16 specifications environmental 84 specifications server 84 static electricity 23 switches 76 symbols on equipment 23 system battery 65 system board 57 system components 16 70 system maintenance switch 74 75 76 system power LED 71 T TPM Trusted Platform Module 66 troubleshooting 67 Trusted Platform Module TPM 66 U UIDLED 71 73 76 USB support 69 utilities 67 W warnings 24 Index 90
30. Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AN This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Removal and replacement procedures 23 This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 49 109 kg WARNIN
31. EASILY DAMAGED To avoid damage to the system board e Never install or remove a processor without using the processor installation tool e Do not touch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket Removal and replacement procedures 62 5 Press the tabs on the processor installation tool to separate it from the processor and then remove the tool 6 Close the processor socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover A CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swob Allow the alcohol to evaporate before continuing Removal and replacement procedures 63 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution P S 10 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly P IMPORTANT To ensure proper cooling be sure the processor air baffle is installed at all times if applicable
32. F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch fistagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 7 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlieBlich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlieBlich f r Teile Gem f den Bestimmungen des Parts only Warranty Service stellt
33. G To reduce the risk of personal injury or damage to the equipment observe 100 240 lb local occupational health and safety requirements and guidelines for manual material handling N These symbols on power supplies or systems indicate that the equipment is supplied _ by multiple sources of power ST Sa WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Rack warnings N WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides A WARNING To reduce the risk of personal injury or damage to the equipment adequat
34. HP ProLiant DL320 G6 Server Maintenance and Service Guide Abstract This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installation Part Number 530513 005 February 2011 Edition 5 Copyright 2010 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Contents ET SITE d De sc a ee 3 Parts only warranty service E sneren eenenren eene eee keke kek keke k ke k keke k k Kek k kre eee ee nennen 5 li sega go eal tada dia 16 SEVER COMPONENTS e 16 Removal and replacement procedures ss 23 AA AE E E EEE E EERTE 23 Safety considerations i 23 Preventing electrostatic discharge i 23 Symbols on equipme
35. IMM failure all slots in No valid or usable memory is installed in the system one channel amber Amber e The entire channel is not populated e DIMMs do not match within the channel but other valid memory is available amber level REEL a a Fan module amber The minimum fan requirements are not being met in one or more of the fan modules One or more fans have failed or are missing Power supply amber One or more of the following conditions may exist e There is no AC power e The power supply has failed Do Amber here isa power supply mismatch at POST SAS and SATA device numbers Component identification 72 Rear panel components For this server model PCI expansion slots 1 3 and 6 are reserved Mouse connector 10 100 1000 NIC 1 connector shared iLO 2 management port 10 100 1000 NIC 2 connector Serial connector Slot 5 PCle2 x16 4 2 1 Slot 4 PCle2 x16 16 8 4 1 UID button LED Dedicated iLO 2 management port optional 0 Video connector 11 USB connectors 2 Keyboard connector Rear panel LEDs and buttons Description Component identification 73 CCE 1 UID button LED Blue Activated Flashing System is being managed remotely Off Deactivated NIC iLO 2 link Green or flashing green Activity exists Off No activity exists 3 NIC iLO 2 activity Green Link exists Off No link exists PCI expansion slot definitions
36. Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto 3No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory V
37. SAS eabling pi 82 BBWC battery pack or FBVVC capacitor pack cabling to an optional controller 83 SE 84 Environmental special RE SE 84 Mechanical specifications iii kek Kek k kk K kre k ka kek 84 Power supply specifications sise 85 ent anda bire re OT mn ipt eun T ee 87 ol a ana io a De 89 Contents 4 Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Part
38. TE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 67 For more information see the Management CD in the HP Insight Foundation suite for ProLiant HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured
39. To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A CAUTION To prevent damage to the server power down the server and remove all AC power cords before removing or installing the battery To remove the component 1 Pee o Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Removal and replacement procedures 65 5 Remove the battery EY IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider HP Trusted Platform Module The TPM is not a customer removable part A CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigu
40. ally HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support Diagnostic tools 69 Component identification Front panel components e LFF models Hem Description 1 Optical drive blank Serial label pull tab USB connectors 2 Hard drive bays e SFF models Description Optical drive blank Serial label pull tab USB connectors 2 Hard drive bays Component identification 70 Front panel LEDs and buttons Internal health LED Green System health is normal Amber System health is degraded To identify the component in a degraded state see System board LEDs on page 77 Red System health is critical To identify the component in a critical state see System board LEDs on page 77 Off System health is normal when in standby mode NIC 1 link activity LED Green Network link exists Flashing green Network link and activity exist Off No network link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 73 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off 2 No network link exists If power is off view the LEDs on the RJ 45 connector See Rear panel LEDs and buttons on page 73 4 Drive activity LED Green Drive activity is normal Off No drive activi
41. and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Diagnostic tools 68 USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specific
42. anel Access panel on page 27 Remove the air baffle Air baffle on page 28 Removal and replacement procedures 34 7 Disconnect the power supply cables For more information see Non redundant power supply cabling on page 80 8 Remove the power supply bracket 9 Remove the power supply N WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed Removal and replacement procedures 35 To replace the component 1 Install the power supply AGL 2 Install the power supply bracket Connect the power supply cables Install the air baffle Air baffle on page 28 Install the access panel Access panel on page 27 Install the server into the rack Connect the power cord to the power supply Connect the power cord to the power source I e XM e 8 Power up the server Removal and replacement procedures 36 Fan To remove the component Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Ue qe qu Ev ups Remove the fan To replace the component reverse the removal procedure Fan clip To remove the component Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel
43. arvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt v een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehoren
44. cedures 40 10 Remove the hard drive cage To replace the component reverse the removal procedure SAS SATA backplane To remove the component Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Remove all hard drives Hard drive on page 26 Disconnect the hard drive cables from the system board pte dede s2 GK a Remove the backplane Removal and replacement procedures 41 To replace the component reverse the removal procedure PCI riser board assembly A CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly To remove the component P es ey emo Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Disconnect internal or external cables connected to expansion boards Remove the PCI riser board assembly To replace the component reverse the removal procedure Expansion board To remove the component To remove the component m oue uic Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle
45. de documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Customer self repair 9 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretam
46. e the tool and then push in and release the tabs to secure the processor in the tool A CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To replace the component 1 Carefully insert the processor into the processor installation tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area Removal and replacement procedures 54 2 Besure the tool is oriented correctly Align the processor installation tool with the socket and then install the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED A CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board e Never install or remove a processor without using the processor installation tool e Do not touch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket Removal and replacement procedures 55 3 Press and hold the tabs on the processor installation tool to separate it from the processor and then remove the tool 4 Close the processor socket retaining bracket and the processor locking lever A CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requir
47. ely stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended A WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Server warnings and cautions Before installing a server be sure that you understand the following warnings and cautions Removal and replacement procedures 24 N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Preparation procedures To access
48. ente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defe
49. ente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert
50. er supply Off No AC power or failed power supply Green Power supply is on and functioning Amber System has reached a cautionary or critical temperature level Off 2 Normal Fan 1 failure Amber Fan has failed or is missing Off Normal Fan 2 failure Amber Fan has failed or is missing Off Normal Component identification 77 LED description DIMM failure 1 9 Amber DIMM has failed or is missing Off 2 Normal Fan 3 failure Amber Fan has failed or is missing Off Normal Fan 4 failure Amber Fan has failed or is missing Off 2 Normal Fan 5 failure Amber Fan has failed or is missing Off 2 Normal 10 Fan 7 failure Amber Fan has failed or is missing Off 2 Normal 11 Processor failure Amber Processor has failed Off 2 Normal The fan in slot 5 is only available in CTO models of this server Fan locations The fan in slot 5 is only available in CTO models of this server Fan slot 6 is reserved Component identification 78 FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Geen Amber lD Termes ae o esgrima on ese snerges 7 J On OT eredame Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e The charging process has timed out amber
51. erplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product SNo Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Illustrated parts catalog 21 Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servi o 2Optional Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico a
52. he following o If the array controller has failed remove the cache module on page 43 and battery pack Cache battery on page 44 from the failed array controller and install the cache module and battery pack on an array controller in the recovery server o If the server has failed remove the controller cache module on page 43 and battery pack Cache battery on page 44 from the failed server and install the controller cache module and battery pack in the recovery server 5 Power up the recovery server A 1759 POST message is displayed stating that valid data was flushed from the cache This data is now stored on the drives in the recovery server You can now transfer the drives and controller if one was used to another server Flash backed write cache procedures Two types of procedures are provided for the FBWC option e Removal and replacement of failed components o Removing the cache module Flash backed write cache module on page 46 o Removing the capacitor pack Flash backed write cache capacitor pack on page 48 e Recovery of cached data from a failed server Recovering data from the battery backed write cache on page 45 A CAUTION Do not detach the cable that connects the battery pack or capacitor pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Flash backed write cache module To remove the component A CAUTION Do not use this controller with
53. ing system board replacement Removal and replacement procedures 56 5 nstall the heatsink 6 Install the air baffle Air baffle on page 28 7 Install the access panel Access panel on page 27 System board To remove the component 1 Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Remove the PCI riser board assembly PCI riser board assembly on page 42 Remove all DIMMs DIMMs on page 49 Disconnect all cables from the system board g9 MO u Remove the dedicated iLO connector module if installed Dedicated iLO 2 connector module on page 49 9 Remove the heatsink Heatsink on page 50 Removal and replacement procedures 57 10 Open the processor locking lever and the processor socket retaining bracket 11 Using the processor tool remove the processor from the system board a Line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor c Release the tabs and then carefully lift the processor and tool straight up Removal and replacement procedures 58 12 Carefully rotate the tool and then push in and release the tabs to secure the processor in the tool CAUTION To avoid damage to the processor do not touch the botto
54. ito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Servi o de garantia apenas para pe as A garantia limitada da HP pode incluir um servi o de garantia apenas para pe as Segundo os termos do servi o de garantia apenas para pe as a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 10 No caso desse servico a substituic o de pecas CSR obrigat ria Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Customer self repair 11 HP CSR CSR HP HP HP HP
55. lice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes La garant a limitada de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen wa
56. limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pi ces seules Votre garantie limit e HP peut inclure un service de garantie pi ces seules Dans ce cas les pi ces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pi ces CSR par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d
57. m is now without power Remove the server from the rack N WARNING The server is not attached to the rack mounting rails To avoid potential damage to the server and personal injury always support the server with both hands when removing it from the rack To remove the server from an HP Compaq branded telco or third party rack 1 Power down the server on page 25 2 Disconnect all peripheral cables and power cords from the server rear panel 3 Loosen the thumbscrews that secure the server faceplate to the front of the rack 4 Remove the server from the rack For more information see the documentation that ships with the rack mounting option 5 Place the server on a sturdy level surface Hard drive blank A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated To replace the component reverse the removal procedure Hard drive Wa IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server Removal and replacement procedures 26 To remove the component 1 Backup all data on the hard drive 2 Power down the server on page 25 A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 3 Remove the hard drive
58. m of the processor especially the contact area CAUTION To avoid damage to the system board e Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket 13 Remove the eleven T 15 screws securing the failed system board 14 Remove the failed system board To replace the system board 1 Install the spare system board in the server Removal and replacement procedures 59 2 A CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover L IMPORTANT Be sure the processor remains inside the processor installation tool Removal and replacement procedures 60 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area N Ne Removal and replacement procedures 61 4 Align the processor installation tool with the socket and then install the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED A CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
59. nd labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Customer self repair 5 Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas concues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la
60. nect the power cord to the power source Redundant hot plug power supply cage Removal and replacement procedures 29 A WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component Power down the server on page 25 Remove the redundant hot plug power supplies Redundant hot plug power supply on page 28 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 mv d uec J ee an Disconnect the power supply cables For more information see Optional redundant power supply cabling on page 81 7 Remove the power supply cage Removal and replacement procedures 30 To replace the component 1 Install the power supply cage Connect the power supply cables Install the air baffle Air baffle on page 28 Install the access panel Access panel on page 27 Install the server into the rack Install the redundant hot plug power supplies Redundant hot plug power supply on page 28 DU Ee d de D 9 Power up the server 460 W pluggable AC power supply A WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power
61. nector on the top of the cache module To replace the component reverse the removal procedure A CAUTION To prevent damage to the cache module during installation be sure the cache module is fully inserted before pressing down Removal and replacement procedures 47 Flash backed write cache capacitor pack To remove the component 1 Back up all data 2 Close all applications 3 Power down the server on page 25 A mei T EGOR powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Extend the server from the rack Remove the access panel Access panel on page 27 Remove the PCI riser board assembly PCI riser board assembly on page 42 aS If the capacitor pack is connected to the cache module disconnect the capacitor pack cable from the connector on the top of the cache module 8 Disconnect the capacitor pack from the air baffle Removal and replacement procedures 48 To replace the component reverse the removal procedure Dedicated iLO 2 connector module To remove the component 1 Power down the server on page 25 2 Remove the server from the rack on page 26 3 Remove the access panel Access panel on page 27 4 Remove the module To replace the component reverse the removal procedure DIMMs L IMPORTANT This server does not support mixing RDIMMs
62. nent L IMPORTANT When replacing the heatsink check the label on top to be sure the heatsink is properly oriented 1 Use the alcohol swab to remove all the existing thermal grease from the processor Allow the alcohol to evaporate before continuing 2 Remove the protective cover from the heatsink Removal and replacement procedures 51 3 Install the heatsink 4 Install the air baffle Air baffle on page 28 5 Install the access panel Access panel on page 27 Processor Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server on page 25 2 Remove the server from the rack on page 26 3 Remove the access panel Access panel on page 27 4 Remove the air baffle Air baffle on page 28 5 Remove the heatsink Heatsink on page 50 Removal and replacement procedures 52 6 Open the processor locking lever and the processor socket retaining bracket 7 Using the processor tool remove the processor from the system board a line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor c Release the tabs and then carefully lift the processor and tool straight up Removal and replacement procedures 53 8 Carefully rotat
63. nos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 8 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se uti
64. nsegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cli
65. nt siennes 23 a A A Mr r r ep 24 Server warnings and cautions Ne 24 Preparation proeedUres A 25 POWER OV the ss i j mmm mma mm onda 25 Remove the server from the rack duis aote p las 26 Harddrive EN 26 A 26 Access panel UD D e S O RIO AR ERRO E 27 RIDE NSR 28 Redundant hot plug power supply aan eo 28 Redundant hot plug power supply cage ae andere 29 460 W pluggable AC power supply Ges 31 460 W pluggable AC power supply backplane RN 32 Non hot plug power supply bracket aio O kek kek kek kek kek dee 33 Non hot plug power supply Ana keka kek kek kak kak Kak Kak Kek k Ka k Kak Kak Kek kk 34 qnm EET 37 Fanse ll ee ee 37 oe 38 Hard drive adria 39 SAS SATA Ge 41 PCI riser board assembly cassia a pe Rede de Qere ke k ked 42 Expansion board DR 42 Battery backed write cache procedures iii 43 Cache module ae 43 Cache battery ERR 44 Recovering data from the battery backed write cache 45 Flash backed write cache procedures sisi 46 Flash backed Write cache MOGULS mem la WER M y ANA RH Popp teek 46 Flash backed write cache capacitor pack 48 Dedicated iLO 2 connector ns ado eek 49 gt ovVv T M pins 49 bcd him PP T 50 Processor M 52 System boards MIC M 57 Battery MD
66. on page 28 Remove the PCI riser board assembly PCI riser board assembly on page 42 Removal and replacement procedures 42 6 Remove the expansion board To replace the component reverse the removal procedure Battery backed write cache procedures Two types of procedures are provided for the BBWC option Removal and replacement of failed components o Removing the cache module Cache module on page 43 o Removing the battery pack Cache battery on page 44 Recovery of cached data from a failed server Recovering data from the battery backed write cache on page 45 A CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Cache module To remove the component ev Gee IMS cw Power down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Remove the PCI riser board assembly PCI riser board assembly on page 42 Remove the expansion board Expansion board on page 42 Removal and replacement procedures 43 ds 8 Disconnect the battery pach from the controller Remove the cache module 1 MN SA To replace the component reverse the removal procedure Cache battery To remove the component 1 2 3 4 Po
67. rating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following e Short the NMI jumper pins e Press the NMI switch e Usethe iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c0079787 5 c0079787 5 pdf DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 Component identification 76 tom Deseipsen Dum 1 je 2 Rank IR Single rank 2R Dual rank AR Quad rank Data width x4 4 bit x8 8 bit A Voltage rating L Low voltage 1 35v Blank or omitted Standard Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com System board LEDs o Ea o LED description Fan 6 failure reserved Pow
68. res the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 57 Contact an HP authorized service provider for a replacement system board and TPM board Removal and replacement procedures 66 Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on Proliant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language e English http www hp com support Proliant TSG en e French http www hp com support Proliant TSG fr e Italian http www hp com support Proliant TSG it e Spanish http www hp com support Proliant TSG sp e German http www hp com support Proliant TSG gr e Dutch http www hp com support Proliant TSG nl e Japanese http www hp com support Proliant TSG jp HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that pro
69. roller Cabling 83 Specifications Environmental specifications hewa Non operating 30 C to 60 C 22 F to 140 F Maximum rate of temperature change WC EM Nonoperaing 20 07 36 7 Relative humidity noncondensing 10 40 90 X to 95 Maximum wet bulb temperature non condensing 28 C 82 4 38 7 C 101 7 3 050 m 10 000 f 5144m 0000 Maximum rate of altitude change 457 m min 1 500 ft min 457 m min 1 500 f min All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed The type and number of options installed can limit the upper limit System performance may be reduced if operating with a fan fault above 30 C 86 F Mechanical specifications Specifications 84 Weight maximum 13 60 kg 29 98 lb configuration all hard drives power supplies and processors installed Weight minimum 11 60 kg 25 57 Ib configuration one hard drive power supply and processor installed Power supply specifications Depending on installed options the server is configured with one of the following power supplies e HP Proliant 400 W Power Supply Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power
70. rrent 10 Aat 100 VAC 5 A at 200 VAC 575 W at 200V AC input 1962 at 200V to 240V AC input LLL Rated steady state power 500 W at 1 00V to 1 20V AC input 500 VV at 200V to 240V AC input Maximum peak power 500 W at 100V to 120V AC input 500 W at 200V to 240V AC input Specifications 86 Acronyms and abbreviations ADU Array Diagnostics Utility BBWC battery backed write cache CSR Customer Self Repair DDR double data rate FBWC flash backed write cache iLO Integrated Lights Out IML Integrated Management Log LFF large form factor MDL midline NCQ native command queuing NMI non maskable interrupt NVRAM non volatile memory Acronyms and abbreviations 87 PCle peripheral component interconnect express PCI X peripheral component interconnect extended POST Povver On Self Test RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module SAS serial attached SCSI SATA serial ATA SFF small form factor SSD solid state drive TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification USB universal serial bus Acronyms and abbreviations 88 Index 9 9 5 mm optical drive 38 A AC power supply 28 31 access panel 27 air baffle 28 battery 65 76 battery backed write cache BBWC 43 45 battery backed write cache battery holder 44 buttons 70 71 C cabling 80 8
71. s Use the cable clips installed in the chassis to manage cable routing TA r A HH A i ln cH HH dd C E DJ Es uu Optional common slot power supply cabling A CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked Cabling 81 L IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing SATA cabling AN CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked EY IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Optional SAS cabling Cabling 82 A CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing BBWC battery pack or FBWC capacitor pack cabling to an optional cont
72. s Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel a
73. ss panel If the latch is locked use a T 15 Torx screwdriver to unlock the latch To replace the component reverse the removal procedure Air baffle To remove the component 1 Power down the server on page 25 2 Remove the server from the rack on page 26 3 Remove the access panel Access panel on page 27 4 Remove the air baffle To replace the component reverse the removal procedure Redundant hot plug power supply A WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Removal and replacement procedures 28 To remove the component 1 Determine how many hot plug power supplies are installed o If only one hot plug power supply is installed power down the server on page 25 o If more than one hot plug power supply is installed continue with the next step Disconnect the power cord from the source Remove the power cord from the power supply Remove the power supply from the server N WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed To replace the component 1 Install the power supply 2 Connect the power cord to the power supply 3 Con
74. supported for use with the Intel Xeon 5600 series of processors 15 17 18 19 20 22 23 24 25 per 27 28 29 30 32 33 34 35 36 Illustrated parts catalog 20 Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Optional Facultatif Pieces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produi
75. t No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti tMandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self
76. ty exists 5 Power On Standby button Green Normal system on and system power LED Amber System is in standby but power is still applied Off Power cord is not attached or the power supply has failed UID button LED Blue Identification is activated Flashing blue 2 System is being managed remotely Off Identification is deactivated System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes Component identification 71 System LED and Color Internal Health LED Color Processor failure One or more of the following conditions may exist amber Processor has failed Processor is not installed in the socket Processor is unsupported ROM detects a failed poe during POST DIMM failure slot X DIMM in slot X has failed amber DIMM in slot X is an unsupported type and no valid memory exists in another channel DIMM in slot X has reached the single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another channel D
77. utorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Mandatory HP Optional HP No HP HP HP Mandatory HP
78. vides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 67 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Diagnostic tools 67 Survey functionality is installed with every SmartStartassisted HP Insight Diagnostics installation or it can be installed through the HP PSP NO
79. wer down the server on page 25 Remove the server from the rack on page 26 Remove the access panel Access panel on page 27 Remove the air baffle Air baffle on page 28 Removal and replacement procedures 44 5 Remove the cache battery To replace the component reverse the removal procedure Recovering data from the battery backed write cache If the server fails use the following procedure to recover data temporarily stored in the BBWC A CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 23 1 Perform one of the following o Setup a recovery server station using an identical server model Do not install any internal drives or BBWC in this server HP recommends this option Removal and replacement procedures 45 o Findaserver that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration 2 Power down the failed server Power down the server on page 25 If any data is stored in the cache module a green LED on the module flashes every 2 seconds A CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Transfer the hard drives from the failed server to the recovery server station Perform one of t

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