SkyBest Communications Customer Panel User Manual
Contents
1. gt SkyBest communications SkyBest Communications Customer Panel User Manual Introduction This document is a user manual for your e mail services It provides instructions for managing your e mail accounts s with the Customer Panel including password changes SkyBest reserves the right to make these controls available to you or manage these controls on your behalf Therefore you may or may not have access to the controls mentioned in this manual Screen shots used in this manual are for examples only Contact SkyBest Customer Service if you have questions regarding these controls Customer Panel The Customer Panel is a quick and easy way to manage your SkyBest e mail account s passwords To access the Customer Panel you must go to https custpanel skybest com Once there enter your full SkyBest e mail address and e mail password to log in You will then see the home page below which shows your account information your mail account s with the current usage amount and general support information D RSX DPS CA Porat s Hylet Commu Maybestaers urybestcom b i ine Syte Tdephotre hitina d t lt FJ Gcoge Ki Yeroo a smmoncom Onise Shop Sky Bert WebMail Logn Fna s Trend Micro Web Portal Account Profile Chel Lp DSL Wireless No RADIUS acc Account iting IO 0123454 Name Caneral Sapport ledonnation Company Moin Mobila Phones Your current IP address is 69 77 1312 Work Phone Best Contac2. rvers webmail login address DNS and contact number for Customer Service General Support Information Your current IF address ig incoming Mail Server mail skybest com Requires a full email address to login Outgoing Mail Server smip skybest com Requires SMTP authentication Webmail hitps webmail skybestcom FIP Server News Server DNS 1 Server Assigned DNS 2 Server Assigned Customer Service Of 475 9546 Technical Support Setup Support Request On the home screen of the Customer Panel you can click the RED Support button in the upper right hand corner to submit a support request directly to technical support Support Enter your name phone number and best time for someone to call you Click SUBMIT SUPPORT REQUEST Someone will call you during the time you requested Best Contact Name amp Number Hest Time to Call Between Anytime i and Log Out of Customer Panel On the home screen of the Customer Panel in the upper right hand corner click the RED Logout button support
3. t moomng Mai Server Abiti Outgong Mail Server smtp skybest com Reoures SMTP auenscation City State Zip Nest JeMerson Nom Carolina 29604 Active Oste Account Status ACTIVI FTP Server Subscribed Services TEST PLAN News Server Server Assigned 137 118 4132 Mailboxes 2 amp ASases Add Alias Server Assigned 137 118 1353 P 00 of 1G8 a Customer Service 877 475 640 skybesidemo2 skybest com 00 of 108 ae ee There sre O etal siones Change E Mail Account s Password In the screen shown above you have the ability to change your password Note all passwords are case sensitive must be at least 6 characters cannot be the same as or contain the username and cannot be a common dictionary word phrase You must click the image beside the e mail that you wish to change the password for If the account has multiple e mails the primary e mail will have access to change all e mail passwords on the account The additional e mails only have access to change their individual password The system will generate a new password however you may remove it and enter your own password Then click UPDATE MAILBOX PASSWORD eMail skybestdemo skybest com New Password p che si he he oe oe le ee ee ie d a Must be at least 6 characters Cannot be the same as or contain the username Cannot be a common dictionary word phrase General Support Information This section will provide you with some basic information on the mail se
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