User Manual - South Broward Board of Realtors
Contents
1. 28 vi ActiveKEY User Manual Adding KeyBoxes to your inventory 29 Showing activity reports 30 E mail notifications 31 E mail showing agents 33 Viewing feedback 34 Feedback reminders 35 KIM voice report au een Bea 36 Reading a KeyBox 37 Chapter 5 Troubleshooting and Technical support 39 Troubleshooting 2 72 25 u 2 2 40 ERROR Codes EM 42 Contacting technical support 43 Online publication library 43 Preface This is the GE ActiveKEY User Manual This document includes an overview of the product and detailed instructions explaining How to charge your ActiveKEY e How to manually update your ActiveKEY when cell coverage is not available e How to access KeyBoxes How to set the showing notification preferences in your ActiveKEY and view showing activity for your listings There is also information describing how to contact technical support if you have questions or concerns Read these instructions entirely before operating this product The most current versions of this and related documentation may be found on our website Refer to Online publication library o2. Request a report from KIM voice access e Read your KeyBoxes to transmit the showing information to your ActiveKEY ShowingValue overview ShowingValue is a web application included in KIM that provides you with several enhanced showing features You can receive e mails automatically when you have had a showing create customized showing reports for sellers or colleagues and e mail updates to agents who have shown your listings Showing Value also lets you send and receive showing feedback add feedback about your listings for reporting to sellers and have KIM remind you by e mail to send feedback on properties you have shown Chapter 4 29 Showing activity Adding KeyBoxes to your inventory You must add your KeyBoxes to your inventory in KIM in order for your showing activity to appear in Showing Value Once you have added your KeyBoxes you will receive notifications on your ActiveKEY when your listings have been shown You can then go to the KIM website and view your showing activity in Showing Value To add your KeyBoxes to your inventory do the following 1 Goto www supraekey com 2 Click Log on to KIMweb 3 Select the name of your association or MLS from the dropdown list 4 Enter your ActiveKEY serial number and four digit PIN 5 Click Login 6 Click Add new KeyBox in the left hand column under KeyBox inventory 7 Enter the KeyBox serial number shackle code and the listing ID where the KeyBox is assig
3. your KeyBoxes Release shackle Release the KeyBox shackle Call before showing Enter a call before showing CBS code Read KeyBox activity Display the activity information stored in a KeyBox Manually input update Enter an update code View battery status Display the ActiveKEY s battery charge level View error codes View recent error codes for troubleshooting Clear KeyBox listing data Clear listing information programmed into a KeyBox Set iBox timed access Program a KeyBox for timed or 24 hour access Review messages Review messages from your broker association or GE Security Preferences Set your showing notification frequency and ActiveKEY tone preferences View ActiveKEY Display the ActiveKey s status including whether status it is enabled active and if cell coverage is available About Display the ActiveKEY s firmware version and manufacture date Chapter 1 Introduction Press enter to select a menu option and cancel to exit a menu that you have selected or backspace when entering a code Use the numbered buttons to enter codes such as your PIN or a CBS code into the key Your ActiveKEY also provides the following features Backlight Illuminates the LCD screen in dim lighting To activate the backlight press the light bulb button on the left of the zero button Figure 1 on page 5 Flashlight Assists you if it is to
4. container turn it so that the compartment holding the keys is facing you Insert the key container into the bottom of the iBox and push the key container up until it closes 24 ActiveKEY User Manual Releasing the shackle Each iBox has a shackle code that releases the shackle for installation or removal at a listing To release the shackle on an iBox do the following 1 2 Press on off to turn on your ActiveKEY Scroll to the Release shackle menu option and press enter Enter the four digit shackle code for the KeyBox and press enter Point your ActiveKEY at the iBox infrared lens After a few seconds the shackle releases Repeat the procedure to completely remove the shackle from the KeyBox ActiveKEY will ask if you want to assign a KeyBox If you select yes you will be sent an e mail reminder with a link that allows you to assign the KeyBox to a listing Chapter 3 25 KeyBoxes Timed access KeyBoxes can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours programmed into your KeyBox contact your association or MLS Access hours are set to standard time If your area observes daylight saving time from April to October the actual access hours are one hour later than the hours set in the KeyBox For example if a KeyBox is programmed for access from 8 a m to 9 p m standard time the actual access hours are 9 a m to 10 p m during daylight saving
5. purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supplier or visit us online at www gesecurity com 1 Possession of key Each Keyholder as defined in the Agreement entered into by your Organization is responsible for the key issued to him or her If a key is lost or requires replacement for any reason the replacement cost or the key shall be the replacement price in the Keyholder Agreement 2 Current update code The key has an update code that expires daily to prohibit further use of the key until a new current update code is obtained rom Supra or your Organization and entered into the key Update codes shall be issued only to Keyholders in good standing with the Organization A Keyholder is in good standing if he she is in full compliance with all obligations in the Keyholder Agreement including without limitation the erms of these rules and regulations 3 Security of equipment It is necessary to maintain the security of each key and the personal identification number PIN of each key to prevent he use of the key by unauthorized persons Each party in possession of a key whether such key is being actively used or not shall abide by the ollowing conditions a To keep the key in such party s possession or in a safe place at all times b Not to allow the PIN for the key to be displayed on or attached to the key for any purpose whatsoever or to
6. ActiveKEY User Manual He eae rats 6 zeo NU Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to use of the service Copyright 2007 GE Security All rights reserved This document may not be copied in whole or in part or otherwise reproduced without prior written consent from GE Security except where specifically permitted under US and international copyright law Document number revision 10097725P1 02 A October 2007 The information in this document is subject to change without notice GE Security GE assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact your ocal supplier or visit us online at www gesecurity com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and addresses of actual businesses or persons is entirely coincidental GE and the GE monogram are registered trademarks of General Electric Company Other trade names used in this document may be trademarks or registered rademarks of the manufacturers or vendors of the respective products Use this product only for the
7. KEY A successful reset occurs when the key displays GE SECURITY ACTIVEKEY I WARNING When performing a reset insert the paper clip only into the pinhole near the bottom on the back of the ActiveKEY Do not insert any object into any other opening on the unit Doing so could result in equipment damage or serious personal injury Figure 10 Reset hole GE Security ActiveKEY www supraekey com KiMvoice 1 888 968 4032 SUPPORT 1 877 699 6787 x LUI SERIAL NUMBER 70000253 7 Reset hole 42 ActiveKEY User Manual My ActiveKEY shut down for 10 minutes If you enter ten incorrect codes within a ten minute period your ActiveKEY emits a buzz tone and times out for ten minutes At the end of this time period your ActiveKEY reactivates and is ready for use To avoid a bad code timeout verify that you have entered the correct PIN or shackle code before repeating the procedure Error codes Error codes help technical support troubleshoot and identify ActiveKEY and KeyBox problems When troubleshooting your ActiveKEY technical support may ask you to view the error codes stored in your ActiveKEY Your ActiveKEY stores the five most recent errors that have occurred To view error codes do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the View error codes menu option and press Enter Chapter 5 43 Troubleshooting and Technical support Cont
8. Y has a nonreplaceable rechargeable battery that you can charge using the provided wall charger Charge your ActiveKEY for at least four hours before using it for the first time and make sure to recharge it on a regular basis thereafter When the battery level is low the ActiveKEY alerts you by emitting two short buzz tones CAUTION Use only a GE recommended wall or vehicle charger Using an unapproved charger may result in damage to your ActiveKEY To check the battery status do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the View battery status menu option and press enter To preserve battery power the ActiveKEY shuts down after 30 seconds of inactivity The ActiveKey will not e mail you a reminder to charge your key When the ActiveKEY battery is very low ActiveKEY will display Low battery when you turn it on and will then turn itself off If the battery is completely drained the key will not even turn on You will need to charge the battery in both instances The ActiveKEY will send you an e mail when the battery has reached the end of its useful life This can happen if the key is used for more than six years The first indication of this is usually that the battery will not hold a charge for very long The e mail will remind you to replace your key 9 10 ActiveKEY User Manual Preferences You can set the preferences in your ActiveKEY for the following e Showing notificati
9. acting technical support For assistance operating and troubleshooting this product refer to this document and any other documentation provided If you still have questions you may contact technical support between 5 a m and 7 p m Pacific Time seven days a week Website http www supraekey com E mail suprasupport ge com Telephone 877 699 6787 Fax 503 589 8677 Note Be ready at the equipment before calling for technical support Online publication library Another great resource for assistance with your GE product is our online publication library To access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search through our online library for the documentation you need 1 Many GE documents are provided as PDFs portable document format To read these documents you will need Adobe Reader which can be downloaded free from Adobe s website at www adobe com 44 ActiveKEY User Manual Index audio tones aus 8 11 CBS code ana 26 client software 14 16 conventions 2 cooperating systems 26 edit settings s es 17 emat o accen vet 31 notification a ieii 31 showing agents 33 etrof code etes 42 feedback 1 1073 P 35 VIEWING ES 34 flashlight ss 5 7 K key contai
10. ation MLS to determine if your area has a cooperating agreement In order to show listings in a cooperating area your ActiveKEY must be programmed to access KeyBoxes in that area Your ActiveKEY may have been manufactured with cooperating areas already programmed If not you can take your ActiveKEY to your primary association MLS to have the cooperating areas programmed Once your ActiveKEY is programmed for the cooperating system call the neighboring association MLS to have your key activated in their system Chapter 4 Showing activity This chapter explains how to view your ActiveKEY s showing activity including how to use the showing value feature on the KIM website request a report from the KIM voice system and read a KeyBox In this chapter View showing activity 28 Showing Value overview 28 Adding KeyBoxes to your inventory 29 Showing activity reports 30 E mail notifications 31 E mail showing agents 33 Viewing feedback 34 Feedback reminders 35 KIM voice repari od ad Sanaa Ree 36 Reading a Kyb a RA 37 28 ActiveKEY User Manual View showing activity Each time your ActiveKEY releases the key container in a KeyBox the access is recorded in both your key and the KeyBox You can view this showing activity in any of the following ways e Use the Showing Value feature on the KIM website
11. be disclosed to any third party c Not to lend or otherwise transfer the key to any other person or entity or permit any other person or entity to use the key for any purpose whatsoever whether or not such other person or entity is a real estate broker or salesperson d Not to duplicate the key or allow any other person to do so e Not to assign transfer or pledge the key FCC complicance EMC directive f Not to destroy alter modify disassemble or tamper with the key or knowingly or unknowingly allow anyone else to do so g To notify your Organization immediately in writing and in any event within 48 hours of a loss or theft of the key or any keyboxes and of all circumstances surrounding such loss or theft h To complete and deliver to your Organization a stolen key affidavit prior o and as a condition of the issuance of a replacement key i To follow all additional security procedures as specified by your Organization and j To safeguard the code for each keybox from all other individuals and entities whether or not they are authorized users of the Service 4 Authorization Before a keybox is installed or used on any piece of real property the prior written authorization to install or use a keybox must be obtained from the property owner as well as from any tenants in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the k
12. bleshooting echoes eene yeh 40 Error GOES REC Poche ened 42 Contacting technical support 43 Online publication library 43 40 ActiveKEY User Manual Troubleshooting The following tips can help you troubleshoot common ActiveKEY issues I ve lost my ActiveKEY Report lost stolen ActiveKEYs as soon as possible to your association MLS for assistance My ActiveKEY is expired Your ActiveKEY remains active by connecting wirelessly to a cellular network If you are out of coverage range for more than 24 hours your ActiveKEY displays the message Key is expired update now See KIM update code on page 18 for instructions on how to manually update your ActiveKEY The key container won t close If the key container in a KeyBox appears to be jammed check to see if the listing keys are blocking the container If nothing seems to be preventing the container from closing do not force it Take the KeyBox to your association MLS for assistance I ve lost my code If you do not remember your PIN or KeyBox shackle code contact your association MLS for assistance Chapter 5 41 Troubleshooting and Technical support My ActiveKEY is locked up Insert one end of a paperclip into the reset hole located on the back of the ActiveKEY in the bottom right corner just below the serial number label and apply gentle pressure Figure 10 Do not insert anything with a sharp point as you may damage the Active
13. clethis com iv ActiveKEY User Manual Contents dipl mem 1 Conventions used in this document 2 Safety terms and symbols 2 Chapter 1 Introduction an 3 Supra KeyBox overview 4 ActiveKEY overvleW rece eee rr xr x amr HER dawns 5 Navigation sine 6 Toneiindieat ors unse ek 8 Ch tgitigiassseis ves ee ed d tex Rua 9 Preferences stresse mane onan RR ER de ewe xe 10 Chapter 2 Manual updates oo ep rr u 13 Connecting to your computer 14 ActiveKEY client installation 14 Using the ActiveKEY client 16 KIM Updatecode sense 18 KIM website 2 18 KIM voice system isses rtm nenn 18 Entering an update code 19 Chapter 3 Relbones 2 0 5 esse 21 KEUBOX ACCESS cose eer n tr RE QE UE we grenier ne 22 Releasing the key container 23 Releasing the shackle 24 Timed ACCESS ios ib nn este 25 CBS COdes savin ceri EEEE een 26 Cooperating systems 26 Chapter 4 Showing activity 2 255203 27 View showing activity 28 ShowingValue overview
14. ess 2 to turn the option off To view or change the status of the other audio tones use the up and down arrow buttons to scroll through the screens 5 Press enter to accept the changes and exit the menu 12 ActiveKEY User Manual Chapter 2 Manual updates This chapter explains how to manually activate your ActiveKEY if you are out of cell coverage range including how to connect your ActiveKEY to your PC or obtain an update code from the KIM website or voice access system In this chapter Connecting to your computer 14 ActiveKEY client installation 14 Using the ActiveKEY client 16 KIM update code 18 KIM website cers u a sa e Rs 18 KIM voice system 18 Entering an update code 19 14 ActiveKEY User Manual Connecting to your computer Your ActiveKEY remains active by connecting wirelessly to a cellular network If you are out of coverage range for more than 24 hours your ActiveKEY displays the message Key is expired update now You can manually activate your ActiveKEY by connecting it to your computer where it can be updated using your Internet connection Before you can connect your key you must install the ActiveKEY client software on your computer ActiveKEY client installation You can download the ActiveKEY client software from the Supra website To download the software do the following l 2 3 Go to www su
15. eybox are locked All owners and or tenants of real property shall be informed that the keybox is not designed or intended as a security device This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment gener ates uses and can radiate frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipement The European Union directive on electromagnetic compatibility 2004 108 EC requires non European manufacturers to designate an authorized representa tive in the Community Our European representative is GE Security Kelvinstraat 7 6003 DH Weert Nederland The European directive Waste Electrical and Electronic Equipment WEEE aims to minimize the impact of electrical and electronic equipment waste on the envi ronment and human health For proper treatment recovery and recycling return the equipment marked with this symbol to your local supplier upon the purchase of equivalent new equipment or dispose of it in designated collection points For more information visit www recy
16. he Showing activity report screen you can print or e mail the report Click Create new report to generate a new Showing activity report for a specific KeyBox listing number or date range In the Configure report screen select the report criteria then click Continue Chapter 4 31 Showing activity E mail notifications Showing Value lets you receive e mail notifications for the following When showings occur at your listings When showing agents submit feedback about your listings When you want reminders to submit feedback about properties you have shown When listing agents send messages about listings you have shown CAUTION In order to receive e mail notifications your e mail address must be current at your association MLS To opt in to receive e mails for any of these events do the following 1 Click the ShowingValue link in the left hand column of your screen under Activity reports In the main Showing Value page click Change e mail settings Under Showing e mails Figure 9 on page 32 check the boxes to specify when you want to receive showing e mail notifications Under Feedback e mails Feedback reminders and Listing update e mails use the checkboxes and dropdown lists to specify the e mail frequency In the Also send a copy to box enter any additional e mail addresses you want to include in the notifications If you are entering more than one e mail address use a comma or semicolon to se
17. n page 43 for instructions on accessing our online publication library ActiveKEY User Manual Conventions used in this document The following conventions are used in this document Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury Chapter1 Introduction This chapter provides an overview of the Supra KeyBox system and your ActiveKEY including navigation interpreting the audio tones charging the battery and setting your showing notification and tone preferences In this chapter Supra KeyBox overview 4 ActiveKEY overview 5 NAV CANON MM CD 6 lone MECOS rollo Shs eh a 8 CRIDHRE aee AN ER OREL 9 Freferent S auslesen 10 ActiveKEY User Manual Supra KeyBox overview The ActiveKEY is par
18. n Showing Value page click Add or edit feedback on your listing 2 Locate the showing record and click Add or View edit 3 use the dropdown menus to enter or modify the feedback about your listing then click Save now Chapter 4 35 Showing activity Feedback reminders Feedback reminders for the properties you have shown display in the third row of your Dashboard Click the View button to see detailed showing information for each reminder including the date time listing number KeyBox serial number and listing address To respond to a feedback reminder do the following 1 Click the Respond button next to the showing record 2 Use the dropdown menus and Notes field in the Enter feedback screen to provide feedback to the listing agent 3 Click Send now to send your feedback To ignore a feedback reminder click the Ignore button next to the showing record 36 ActiveKEY User Manual KIM voice report If you do not have access to the Internet you can request a showing activity report through KIM voice access The KeyBox serial number and shackle code are required when you request the report To request an activity report from KIM do the following 1 Call KIM at 888 968 4032 2 On your phone keypad enter your ActiveKEY serial number and PIN then press 3 Select option number 5 from the voice menu 4 Press 1 for a voice report or 2 for a faxed report Follow KIM s instructions to receive the repor
19. ned then click Add Once the KeyBox is added KIM asks if you would like to view the KeyBox settings Click Yes to view the settings or No to view a list of KeyBoxes in your inventory Repeat the procedure to add more KeyBoxes 30 ActiveKEY User Manual Showing activity reports The Showing Value dashboard Figure 8 provides a quick summary of the showing activity at your listings The dashboard displays on the main page after you log on to KIMweb You can also access the dashboard by clicking Showing Value under Activity reports in the left hand column of your screen Figure 8 ShowingValue dashboard ShowingValue Dashboard Close 3 Date Range 2 27 2007 to 3 29 2007 Count Action Showing Activity on Your Listings 61 Feedback on Your Listings 2 View S to Give Feedback on Properties You Have 4 ven Date Range 2 27 2007 to 3 29 2007 ShowingValue Quick Guide Change Dashboard Date Range The total number of showings displays in the first row of the dashboard To change the date range for the activity displayed on your dashboard click Change dashboard date range Use the dashboard date range dropdown menu to select the new date range then click Save now to activate the setting From your dashboard click the View button for a detailed Showing activity report that includes the date time of the showing showing agent KeyBox serial number listing number and listing address From t
20. ner 23 KeyBox access 322 adding to inventory 29 OVETVIEW 4 EALING lt csussraciscsessessaseegeseesductesecies 37 shackle zus 24 KIM update code 18 VOICE SYSTEM esee eee ente 18 Websile ccce ees 18 M menu options 6 MESSAGES iet De d N NAVISATION serres notification P prio M 1 preferences nurini ainiin 10 product OVETVIEW serrer 4 14 22 28 publication library 43 S safety terms and symbols 2 showing activity VEPOTIS ceo riter us ShowingValue ee 45 46 ActiveKEY User Manual BEATS M 17 Supra KeyBox sss 4 F technical support 7 43 timed ACCESS eyriesii 25 tone indicator sssesssss 8 update code eere 19 update key ad USB Cablen ino 16 VIOW O user rentes 17 voice report 36
21. nge from the dropdown list or select Specify date range to enter your own dates Click Continue 5 A list of agents who have shown the listing is displayed Select the agents you want to send an e mail by checking the boxes in the Send e mail column You can use the Select all and Unselect all links at the top of the column to select deselect all agents at once Click Continue 6 Inthe Compose e mail screen type your e mail in the Comments field If you do not have a saved e mail signature enter the information in the Personal e mail signature field 7 Click Preview to view your message before sending and click Send now to send the e mail 33 34 ActiveKEY User Manual Viewing feedback The second row of your dashboard displays feedback that showing agents have sent about your listing Click the View button to generate a detailed Feedback report that includes the date time of the showing KeyBox serial number showing agent listing number listing address and the feedback received from the buyer Click Create new report to generate a new Feedback report for a specific KeyBox listing number or date range If a showing agent is unable to send you feedback for one of your listings but provides feedback verbally you can add the feedback to the listing in Showing Value If necessary you can also edit feedback already received from a showing agent To add or edit feedback for a showing do the following 1 In the mai
22. o dark to see clearly while conducting showings or getting into your car To activate the flashlight press the flashlight button between the two arrow buttons Showing notifications Tells you the number of showings you have had at your listings To check on your showings press on off to turn on your ActiveKEY then scroll to the Display KeyBox showings menu option and press enter Messages Receives and displays messages from your association MLS broker or GE Security To read a new message press on off to turn on your ActiveKEY then scroll to the View messages menu option and press enter Tech support Gives you technical support contact information so you can call from any location To activate this feature press the GE logo button on the right of the zero button 7 ActiveKEY User Manual Tone indicators Your ActiveKEY uses several audio tones to communicate with you as described in Table 2 Table 2 Audio tones Audio tone Description 1 beep A button has been pressed on the ActiveKEY keypad 2 beeps Code entry complete 3 beeps Shutting down 4 beeps Operation complete 1 long and 2 short New message received beeps 1 long buzz Error 2 buzzes Low battery 3 buzzes Programming error Call tech support to determine if your ActiveKEY needs to be reprogrammed or replaced See Contacting technical support on page 43 Chapter 1 Introduction Charging Your ActiveKE
23. on frequency e Audio tones Showing notifications You can set the frequency that your ActiveKEY notifies you when you have had showings at your listings If you do not want to be notified you simply turn the feature off To set the showing notification preferences do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Preferences menu option and press enter 3 Press 1 for Notification 4 The screen shows your options Figure 2 Press 1 to turn notification on or press 2 to turn notification off Figure 2 Showing notification preference screen NOTIFICATION ON 1 ON 2 OFF TY Chapter 1 11 Introduction 5 Press the down arrow to display the frequency options You can have your ActiveKEY notify you of showings instantly or daily Figure 3 Press 1 to set the option to instantly or press 2 to set the option to daily Figure 3 Showing notification frequency screen FREQUENCY 1 INSTANTLY 2 DAILY TL 6 Press enter to accept the changes and exit the menu Audio tones You can turn on or off the keypress code entry complete shutdown and message received audio tones in your ActiveKEY To set the audio tone preferences do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Preferences menu option and press enter 3 Press 2 for Tone 4 The Keypress tone screen displays first Press 1 to turn the option on or pr
24. parate the addresses 32 ActiveKEY User Manual 5 Click Save now when you are finished configuring your e mail settings Figure 9 ShowingValue e mail settings Email Address jane doe sellalat com Showing Emails Send me an email when another agent shows my listings select all that apply Iv After showing agent eSYNC T7 Once a Week on Select Once a Month on Select Also send a copy to CC my assistant sellalot com m my emailghome corm iz Separate multiple addresses with a comma or semicolon To save your personal e mail signature for e mails you send through Showing Value enter your signature information in the Personalized e mail signature field and click Save now Chapter 4 Showing activity E mail showing agents You can e mail announcements or updates directly to agents who have shown your listings Only the agents who have opted to receive listing update e mails in the Showing Value e mail settings screen will receive the e mails To send an e mail to showing agents do the following 1 Click the ShowingValue link in the left hand column of your screen under Activity reports 2 Inthe main Showing Value page click Send an e mail to showing agents 3 Select the listing by entering the KeyBox number or MLS number You can enter the KeyBox number manually or select it from the dropdown list 4 Select the date range for the showings at your listing Select a ra
25. port at 1 877 699 6787 Chapter 2 17 Manual updates The ActiveKEY update info window contains the following buttons Update key Updates your ActiveKEY using your computer s Internet connection Status Displays the status of your ActiveKEY View log Displays a log of your past online updates Edit settings Lets you configure the ActiveKEY client proxy settings on your computer Figure 6 Figure 6 ActiveKey connection settings window 65 ActiveKEY Connection Settings x Use Internet Explorer Settings C Direct Connection C Manually Configure for Proxy Server Address Port OK Cancel 18 ActiveKEY User Manual KIM update code You can manually update your key by obtaining an update code from the KIM website or voice access system KIM website To obtain an update code from the KIM website do the following 1 Goto www supraekey com 2 Click Log on to KIMweb 3 Select the name of your association or MLS from the dropdown list 4 Enter your ActiveKEY serial number and four digit PIN 5 Click Login 6 Click the Update code link in the left column of your screen The update code displays KIM voice system To obtain an update code from the KIM voice system do the following 1 Call KIM at 1 888 968 4032 2 When prompted enter your ActiveKEY serial number and PIN followed by the sign on your phone keypad 3 KIM reads a list of options Press 1 on the phone keypad for an
26. praekey com Click Log on to KIMweb Select the name of your association or MLS from the dropdown list Enter your ActiveKEY serial number and four digit PIN Click Login In the left column of your screen click Download applications Select ActiveKEY client software and click Run when the dialog box opens Chapter 2 15 Manual updates The software is downloaded to your computer and the ActiveKEY PC sync setup Wizard opens Figure 4 Figure 4 ActiveKEY PC sync setup wizard i Setup ActiveKEY PC Sync B irl xf GE Welcome to the ActiveKEY PC 36 Sync Setup Wizard Security This will install ActiveKEY PC Syne on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup imagination at work www gesecurity com Click Next and follow the instructions in the installation wizard to install ActiveKEY client on your computer and connect your ActiveKEY for the first time 16 ActiveKEY User Manual Using the ActiveKEY client After you have installed the ActiveKEY client software you can update your key any time by connecting it to your computer with the provided USB cable When you connect your ActiveKEY the ActiveKEY update info window opens Figure 5 Figure 5 ActiveKEY update info window 5 ActiveKEY Update Info Inixl Update Key Status View Log Edit Settings For support call GE Security Sup
27. t Chapter 4 Showing activity Reading a KeyBox The KeyBox stores the key serial numbers of agents showing your listing along with the date and times that the property was shown To determine who has recently accessed your KeyBox go to the listing and read the KeyBox with your ActiveKEY To read a KeyBox do the following 1 Press on off to turn on your ActiveKEY 2 Scrollto the Read KeyBox activity menu option and press enter 3 Press 2 to select Read KeyBox 4 Enterthe KeyBox shackle code and press enter 5 Point your ActiveKEY at the infrared lens on the front of the iBox The ActiveKEY screen displays the serial numbers of the showing agents who have accessed the KeyBox and the date and time of the access The ActiveKEY displays up to 100 of the last iBox showings beginning with the most recent access Use the arrow buttons on your ActiveKEY to scroll through the showing records Press enter in a showing record to display the agent s name and phone number on your ActiveK EY To view a previous KeyBox read do the following 1 Press on off to turn on your ActiveKEY 2 Scrollto the Read KeyBox activity menu option and press enter 3 Press 1 for View last read 37 38 ActiveKEY User Manual Chapter5 Troubleshooting and Technical support This chapter provides information on troubleshooting and how to contact technical support in case you need assistance with your ActiveKEY In this chapter Trou
28. t of the Supra KeyBox system The components of the system include KeyBoxes Supra KeyBoxes hold the listing keys to your properties To show a listing you must access the keys inside the KeyBox placed on the listing ActiveKEY The ActiveKEY allows you to access Supra KeyBoxes and keeps track of the KeyBoxes it has opened KIM KIM the KeyBox Information Manager is the network that maintains all ActiveKEY and KeyBox data Chapter 1 Introduction ActiveKEY overview Your ActiveKEY Figure I remains active by connecting wirelessly to a cellular network The LCD screen on the front of the ActiveKEY displays menu options codes and messages Figure 1 ActiveKEY Infrared port Wireless antenna ActiveKEY EUERE oS TEE GARE Technical support Se information You can find the key serial number and technical support information on the back of the ActiveKEY LCD screen Screen backlight 5 ActiveKEY User Manual Navigation Press on off to turn on your ActiveKEY and use the arrow buttons to scroll through the menu options listed in Table 1 Table 1 ActiveKEY menu options Menu option Action Obtain key Access a KeyBox to obtain the listing key MLS secure tokens Generate a secure MLS login token This feature requires an optional subscription Contact your association for more information Display KeyBox showings Display the number of showings you have had at
29. the ActiveKEY and the iBox Direct sunlight can interfere with infrared communication so you may need to shade the area between the ActiveKEY and the iBox when you are accessing the key container Chapter 3 23 KeyBoxes Releasing the key container To access the listing keys inside the iBox do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Obtain key menu option and press enter 3 Enter your four digit PIN and press enter Two beeps sound and you have five minutes to access a KeyBox before your ActiveKEY powers down 4 Point the top of your ActiveKEY at the iBox infrared lens After a few seconds the key container unlocks Press up on the bottom of the key container within 30 seconds to remove it from the iBox If you do not press up on the container within 30 seconds it relocks A buzz tone sounds if the operation is unsuccessful and the ActiveKEY displays a message alerting you of the error see Error codes on page 42 Use the chain inside the key container to attach the listing keys The iBox key container holds up to three listing keys Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure you have a spare set of keys before you close the key container CAUTION Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key
30. time To activate or deactivate timed access in an iBox do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Set iBox timed access menu option and press enter 3 Press 1 to activate timed access hours or 2 to activate 24 hour access 4 Enterthe KeyBox shackle code and press enter You have five minutes to program the KeyBox before your ActiveKEY powers down 5 Point your ActiveKEY at the iBox infrared lens to program the new setting 26 ActiveKEY User Manual CBS codes Every KeyBox contains a call before showing CBS code that your association or MLS can activate The CBS code allows the listing agent to control KeyBox access by requiring the showing agent to call for authorization before opening the KeyBox If the CBS code is active in an iBox you must enter the CBS code into your ActiveKEY before accessing it To enter a CBS code into your ActiveKEY do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Call before showing menu and press enter 3 Enter the CBS code and press enter Once you have entered the CBS code for a particular KeyBox into your ActiveKEY follow the standard procedure for releasing the key container You can access the KeyBox until the listing agent changes the KeyBox or until you enter a CBS code for a different KeyBox Cooperating systems Your ActiveKEY may be able to access iBoxes in a neighboring association MLS Check with your associ
31. update code Chapter 2 19 Manual updates Entering an update code To enter the update code into your ActiveKEY do the following 1 Press on off to turn on your ActiveKEY 2 Scroll to the Manually input update menu option and press enter 3 Enter the update code using the keypad and press enter Four quick beeps indicate that the operation is successful Note The number of manual update codes you can obtain from KIM may be limited Contact your association MLS for more information 20 ActiveKEY User Manual Chapter 3 KeyBoxes This chapter explains how to access KeyBoxes including how to release the key container and the shackle how to activate timed access how to use the call before showing CBS feature and how to access KeyBoxes in cooperating systems In this chapter KeyDOx ACCESS CEP 22 Releasing the key container 23 Releasing the shackle 24 Timed ACCESS cers ne ee RES De 25 CES CORY Cose A e ehe 26 Cooperating systems 26 oe ActiveKEY User Manual KeyBox access Your ActiveKEY allows you to access the Supra iBox Figure 7 Figure 7 Supra iBox Shackle Infrared lens The ActiveKEY communicates with the iBox using infrared technology The infrared port on the top of your ActiveKEY Figure I on page 5 transmits information to the infrared lens on the front of the iBox Figure 7 The distance should be less than a foot between
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