Maxis One VOIP Virtual Hosted PBX Users Manual
Contents
1. SDVOSB a MAXIS ONE TECHNOLOGIES L L C WWW MAXISONE COM BRINGING THE NEXT GENERATION OF VOICE TECHNOLOGY TO YOU CLOUD BASED VIRTUAL HOSTED PBX USER S MANUAL July 27 2015 MAXIS ONE TECHNOLOGIES L L C A Service Disabled Veteran Owned Business SDVOSB CVE Phone 888 588 6371 Email quote maxisone com WWW MAXISONE COM DUNS 962521964 CAGE 60KV6 Maxis One Technologies L L C Copyright 2015 Legal Notice The information contained in this document is subject to change without notice Maxis One Technologies L L C Maxis makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Maxis shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright The contents of this manual and the associated software are the property of Maxis and all rights are reserved No part of this document may be photocopied reproduced stored in any computer format translated to another language or publicly displayed without the prior written consent of Maxis The information contained herein has been prepared by Maxis solely for use by Maxis employees agents and customers Dissemination or use of the information or concepts contained herein2. Disable call screening as needed CALL BLOCKING This screen allows you to specify call blocking rules and enable call blocking You can specify call blocking options for calls with or without a caller ID For calls with caller ID the options are Block or Allow If you are blocking calls you can enter caller IDs of callers to be excluded from blocking If are not blocking all calls you can enter caller IDs of callers that you would like to block For calls without caller ID the options are simply Block or Allow You can specify how the blocked calls are to be handled by choosing from the list of When blocking calls options Note you can enter the information once and then Enable Disable call blocking as needed 4 Maxis One Technologies L L C Copyright 2015 CALL RECORDING This screen if enabled allows you to specify whether the calls to and from your extension will be recorded Note this option may be disabled by your system administrator If the option is disabled the screen will not be available The options are to record all calls not record calls or record calls selectively by pressing a key sequence By default this key sequence is 9 EDIT CONFERENCE Your administrator may configure your extension with access rights to one or more conference rooms In this case the Conferences screen will be available Clicking on a conference number will present the Edit Conference scre
3. to or by other parties is prohibited without prior written consent from Maxis 1 Maxis One Technologies L L C Copyright 2015 Table of Contents o A O O A A cteceels a a E cosets aaa Cal OW ARMING Se sra Call SOS ra di maui aches Gall CM teta a eet eb ances anda nergy ee Call Recording aeaa A a AE E a S AEEA oat a E AELS ees A Eai berinne akae a be aiaa aaea aa aai each dees Conference Manada dnd Contacts amp Directory addon VOICE Mallan enen IS EE SEANAR o A T A E Noa seas Calls A An Preferences nieo eiaa api O eleven iatameenan aoanidaageuiel Maxis One VoIP PBX Quick Reference GUIdA6 oococccocccccccccococococococncncncnananananos 2 Maxis One Technologies L L C Copyright 2015 CONDDDNDOAAUAARA AOO INTRODUCTION Maxis One VOIP User Portal is a web interface which enables you to specify how the calls to your extension are handled configure call forwarding utilize call screening and call blocking effectuate call recordings manage your voice mail messages and recorded calls dial using personal contacts and company directories and view your call history To access the MAXIS One VoIP User Portal go to Wwww maxisone com Home Page and enter your user name and password in the client login area or go to mymenu maxisone com to login Your Username and Password will be provided by Maxis One Maxis One VOIP User Portal includes the following screens Voicemail Settings gives you the ability to set your preferences to manage v
4. ct and optional email text and click Send email button RECORDED CALLS This screen allows you to manage recorded calls associated with your extension To listen to a recorded call click on PLAY and the recorded call will be downloaded and played provided that you have an appropriate audio player software To delete a recorded call select the call by using the check box on the left and click on Delete Selected You can also send your recorded calls to other people via email To send recorded call s select the recorded call s using the check box on the left enter email address into Send to field or choose it from a list by clicking button enter Subject and optional email text and click Send email button CALLS HISTORY This screen shows you the calls you made as well as the calls received at your extension You can specify a selection filter to be applied You can filter by a range of dates caller id and source and destination You can sort records by clicking on the headers of any column clicking on the same header again reverses the sort order 6 Maxis One Technologies L L C Copyright 2015 PREFERENCES Language Your preferred language for the User Portal web interface Color scheme Your preferred color scheme for the User Portal web interface Password Your password for accessing User Portal web interface 7 Maxis One Technologies L L C Copyright 2015 MAXIS ONE VOIP PBX QUICK REFERENCE GUIDE Feat
5. ds are combined in the filter You can switch between your Personal Contacts and Company Directory by checking an appropriate option and clicking Select To call a contact select one of his her phone numbers from the drop down list in the Phone column and click Call Your phone will ring and when you pick it up you will hear it ringing your contact s phone While in Personal Contacts you can create additional Contact records by clicking Create Contact button To delete a Personal Contact select the Contact by using the check box on the left and click on Delete Selected VOICE MAIL This screen allows you to manage your voice mail messages To listen to a voice mail message click PLAY and the message to be downloaded and played provided that you have an appropriate audio player software To delete a voice mail message select the message using the check box on the left and click on Delete Selected Voice mail messages can be organized into folders To create a new folder you can enter the folder s name and click Create button To move or copy voice mail message s to a folder select it using the check box on the left select the target folder from the drop down list and click on either Move to folder or Copy to folder button You can also send your messages to other people via email To send message s select them using the check box on the left enter email address into Send to field or choose it from a list by clicking button enter Subje
6. en where you could configure the options for a conference Maximum number of participants Maximum number of participants that are allowed to join the conference Wait until the marked user enters the conference If this option is set users will have to wait for a marked user In PBX Manager a user who enters administrators password is considered to be the marked user Enable music on hold when single caller If set this function will enable music on hold even when the conference has a single caller Music on Hold Music on hold associated with the conference The music plays when users are waiting for a marked user Present menu user or admin when is received If set this function will allow a voice menu to play to a user who presses an key The options presented are dependent on whether it is a regular user or an administrator who presses the key This includes muting and unmuting increasing or decreasing volume etc Announce user s count on joining a conference If set this function will play an announcement on a user count to users joining the conference Announce user join leave If set this function will play an announcement every time someone joins or leaves the conference Set talker detection If set this function will send information about the current talkers to the Asterisk Manager Interface This is required if you would like to see who is speaking in the PBX Manager gt Manage Conference screens Set talker op
7. he voice mail messages to be attached to the e mail notifications Delete after delivery Check this if you would like voice mail messages to be deleted after they are delivered via email Notify by pager Check this if you would like to be notified about new voice mail messages via pager If this is checked then a Pager is also required Pager Pager address 3 Maxis One Technologies L L C Copyright 2015 CALL FORWARDING This screen allows you to specify call forwarding rules and enable call forwarding Note that you can enter the information you use frequently for example a list of numbers for Find Me Follow Me and then Enable or Disable it as needed by using radio buttons Voicemail specify whether incoming calls should be forwarded to voice mail and how long your phone is going to ring before the caller is sent to voice mail Call Forwarding Always allows you to forward all of your incoming calls to a different phone number such as your home office or cell phone Note if Call Forwarding Always is enabled it will take precedence over Find Me Follow Me You can also set the phone number to forward by dialing feature codes 72 Activation 73 Deactivation Call Forwarding Busy allows you to forward using all of your incoming calls to a different phone number if your phone is currently busy Use this feature when you would rather have a co worker receive the call instead of the caller being sent to your voice me
8. oice mail messages Call Forwarding allows you to configure call forwarding rules Call Screening allows you to configure the rules for screening inbound calls Call Blocking allows you to block calls from certain numbers and specify what to do when the caller ID is not known or available Call Recording if enabled allows you to set rules for call recording Conferences allows you to configure a personal conference room and manage it in real time Contact amp Directory allows you to make calls by selecting phone numbers from the company directory Also allows you to create and manage your own personal contacts CRM Screen Pops allows you to query your CRM for information about people calling you or find the information about callers in public search engines such as Google White Pages etc Voice Mail gives you the ability to access and manage voice mail messages Recorded Calls if enabled allows you to access and manage recorded calls Call History allows you to view all of the calls to and from your extension Preferences allows you to change your personal settings and web interface preferences VOICEMAIL SETTINGS PIN Personal Identification Number for accessing voice mail Notify by Email Check this if you would like to be notified about new voice mail messages via email If this is checked then Email address is also required Email address Your email address Attach messages to email Check this if you would like t
9. ssaging box You can also set the phone number to forward using by dialing feature access codes 90 Activation 91 Deactivation Find Me Follow Me allows you to forward your incoming calls to a different phone number You can specify up to 5 phone numbers which can be either dialed at the same time or sequentially You can specify whether the phone associated with your extension will be called or not and whether the numbers will be called simultaneously or one after another You can enable Find Me Follow Me for all callers or only from certain callers by entering the caller IDs of these callers You can also set one phone number to forward using by dialing feature access codes 92 Activation 93 Deactivation CALL SCREENING This screen allows you to specify call screening rules and enable call screening You can specify call screening options for calls with or without a caller ID For calls with caller ID you can request that the callers announce themselves You can also enter a list of caller IDs for the callers you would like to exclude from screening For calls without caller ID you can request that the callers announce themselves and or enter their caller ID You can combine Call Screening with Find Me Follow Me If you would like to hear callers announcements while receiving a forwarded call you should check Play caller announcement while in follow me mode Note you can enter the information once and then Enable
10. timization Improves conference sound quality and reduces transcoding overhead by muting participants who are not currently speaking Record conference If set this function will record the conference Use this with caution as the recordings can be quite large Other options Other options for Asterisk MeetMe application See Asterisk MeetMe application documentation for details To access the Conference Manager screen to manage a conference in progress click Manage Conference link CONFERENCE MANAGER Conference Manager screen allows you to manage the conference in real time Each conference participant is displayed on the screen with the indicators of the status and whether the participant is talking Commands are available to mute unmute participants raise and lower volume lock the conference so that no more participants can join and kick participants off the conference 5 Maxis One Technologies L L C Copyright 2015 CONTACTS amp DIRECTORY This screen provides access to contacts stored in the office directory and personal contacts This function allows you to initiate calls from your phone using the click to call feature Selection Filter allows you to quickly find directory entries based on Last Name First Name or Department For each of these fields you can specify whether you are looking for an exact match or entries starting with or containing the specified string If multiple fields are specified all of the fiel
11. ure Code Followed by Description and Scrip 41 Company Directory Dial by Name Company Directory 51 Voice Prompt Recording Using Web Callback Voice Prompt Recording web 72 Call Forward Always Activation Call Forwarding Prompted 73 Call Forward Always Deactivation Cancel Call Forwarding Prompted 73 Call Forward Always Deactivation Cancel Call Forwarding Dialed 90 Call Forward Busy Activation Call Forwarding Prompted 91 Call Forward Busy Deactivation Cancel Call Forwarding Prompted 91 Call Forward Busy Deactivation Cancel Call Forwarding Dialed 92 Call Forward No Answer Activation Call Forwarding Prompted 93 Call Forward No Answer Deactivation Cancel Call Forwarding Prompted 93 Call Forward No Answer Deactivation Cancel Call Forwarding Dialed 96 Call Forwarding Status for Caller s Phone Check Call Forwarding 98 Check Voice Mail Check VoiceMail 99 Phone Intercom Connect Directly to Extension Speaker 601 Sample Extension to go to a Voice Menu Go to IVR Menu 602 Sample Extension for Testing of Default Music On Hold Test Music On Hold 603 Sample Extension to Prompt For and Go to a Conference Room Go to Conference prompt 604 Sample Extension to Set Day Night Mode Set Day Night Mode 8X Pickup Call in Pickup Group Pickup Group pickup 8X Pickup Call on Direct Extension Directed call pickup 8 Maxis One Technologies L L C Copyright 2015
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