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Vehicle Programming Instructions

1. Change Setup Power Level J Options 4 4 Select Select Select Select Speed i Performance Tow Perf Tow Stock Limiter We Intel 7 7 Modify MPH Select Height Stock Raised Inches Change Setup Power Level Performance Selects Superchips optimum performance tuning Note With Performance tuning installed you MUST NOT tow or haul Tow Perf Selects Superchips mid range tuning Note With Tow Perf tuning installed you can safely tow haul up to 6000 Ibs Tow Selects Superchips tow safe program tuning Note With Tow tuning installed you can safely tow haul up to the OEM s listed maximum towing limit Stock Selects factory stock tuning Change Setup Options Speed Limiter Allows selection of a raised vehicle speed limiter Tire Height Allows changes for after market tires for speedometer correction Note This option is not available on some applications Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Section A Overview of ABAMI Nashpagq Main Menu Hoshoan Performance DE Setup Tuning i A
2. selects Change Setup Press ENTER selects Power Level Press DOWN as needed highlights tuning level Press SAVE selects the highlighted tuning level Press EXIT returns you to Performance Tuning screen From the Performance Tuning screen Step 3 1 2 3 Press DOWN highlights Program Vehicle Press ENTER selects Program Vehicle Follow ON SCREEN Prompts including Vehicle Ignition ON OFF requests See Below DO NOT START VEHICLE Upon completion remove cable from vehicle Your vehicle is now programmed with Superchips tuning You ma now start your vehicle Run On Acc Starter Lexon Cf Ignition Key Positions Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 7 of 20 Form0161A 2 24 2006 Superchips Inc Quick Start Program my vehicle with User Options NOW Please follow the steps below to program your vehicle From the opening screen Step 1 5 Press ENTER selects Performance Tuning Press ENTER selects Read Vehicle Press ENTER selects Read Stock Follow ON SCREEN Prompts including Vehicle Ignition ON OFF requests See Below DO NOT START VEHICLE Press EXIT returns you to Performance Tuning screen From the Performance Tuning screen Step 2 Press ENTER selects Change Setup Press ENTER selects Powe
3. Press EXIT returns you to Performance Tuning screen From the Performance Tuning screen Step 2 1 2 3 Press DOWN highlights Program Vehicle Press ENTER selects Program Vehicle Follow ON SCREEN Prompts including Vehicle Ignition ON OFF requests See Below DO NOT START VEHICLE Upon completion remove cable from vehicle Your vehicle s program is now returned to factory stock You may now start your vehicle Run On Acc Starter Ignition Key Positions Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 9 of 20 Form 0161A 2 24 2006 Superchips Inc Understanding the Menu Screens Magshpaq Main Menu k Wa Shiai Performance Setup Tuning Diagnostics I sc eo ee es ee 1 flashpayq Setup Set Screen Set Screen Asem Contrast BackLight Displays i Fi Adjust Adjust irmware i Contrast BackLight DAtpASS f 0 100 0 100 Serial i 2 MEN fia Setup About Displays Tuner Firmware Version Database Version Serial Number Set Screen Contrast Allows changes to screen text amp graphics darkness Set Screen BackLight Allows changes to screen brightness level Adjustable for extreme viewing situations direct sunlight nighttime low ligh
4. Superchips Use Code E XX XX a two digit number Or Use Code T XX XX a two digit number Record this File Name XXXXXXXXXX 2 If you have internet access follow below if not skip to step 4 3 From any PC running Windows XP 2000 or higher a Connect to the internet b Go to www flashpaq com c Click New Users or Existing Users if previously registered d Follow on screen prompts i Install software drivers as prompted ii Run the application to update your tuner iii Plug in your supplied USB cable to your PC iv When prompted by setup plug in the USB cable to Flashpaq v Close Internet vi Disconnect tuner vii Return to vehicle for programming 4 Call Superchips customer service and request a RA a Follow the check list on the last page of this instruction manual b Ensure you fill out the form completely on the last page c Return ship the tuner to Superchips Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 16 of 20 Form 0161A 2 24 2006 Superchips Inc C Vehicle Requires a Factory Dealer Update If your FLASHPAQ Tuner has found your vehicle box code and it is problematic to tune the following messages will be displayed Vehicle Requires a Factory Update Call Superchips Use Code E XX XX a two digit number Record this File Name XXXXXXXXXX Solution Superchips
5. has found that some stock applications have numerous problems that have been fixed with an updated stock program available from a dealer for your vehicle An update of the stock program in your vehicle is required before your FLASHPAQ Tuner may be used on your vehicle You may call Superchips Customer Service for confirmation that a dealer updated file is available and instructions about how to have the stock files for your vehicle updated Write down both the Code number E XX and the File Name XXXXXXXXXX and give this to the Superchips customer service representative D Unsupported application If your particular vehicle or engine type is not currently supported by the FLASHPAQ Tuner the following error messages will be displayed This application is unsupported currently Call us if incorrect Call Superchips Use Code E 36 Solution Check year model and engine to verify the FLASHPAQ Tuner being used is correct for the application If not return it to the dealer from which it was purchased for the correct FLASHPAQ Tuner If the vehicle is correct for the FLASHPAQ Tuner being used call Superchips Customer Service at 407 585 7000 for a Return Authorization number to send the FLASHPAQ Tuner in for inspection E Non Stock File Application If the FLASHPAQ Tuner has checked your file and cannot match it to a stock file the following messages will be displayed Vehicle File is Not Stock Call Superchips Use Code E 43 S
6. 12 Program Vehicle Page 13 Menu Layout Vehicle Diagnostics Diagnostics Page 14 Section B Troubleshooting Troubleshooting Page 15 Frequently Asked Questions F A Q Page 18 Recovery Procedure Error Notifications Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 3 of 20 Form 0161A 2 24 2006 Superchips Inc Refund Policy If for any reason during the first thirty 30 days after your purchase of a new Superchips product Product you may return it to the place you bought it for a full refund of the purchase price credit or a replacement Product at the dealer s discretion This Guarantee does not apply to products purchased from on line Internet auctions nor does it apply to Products purchased used Follow these procedures to get your refund or replacement 1 If you are returning a MicroTuner or Flashpaq use the MicroTuner or Flashpaq to return your vehicle to the stock settings for the vehicle Instructions are included in the user manual 2 Put the Product back in its original packaging 3 Make a copy of your sales receipt The sales receipt must be from the location where you purchased your Product and must include the name of the business its address and the part number or description of the applicable Superchips Product Invoices credit card statements or sales receipts from an online pay
7. A Performance Tuning Read Change View Program Vehicle Setup Settings Vehicle y View Settings Y v 4 Nashpanq Power Level Options Status 4 Display Display Display Vehicle Info Power Level Options Tuner Status View Settings Display Vehicle ID amp Tuner Status Displays stored vehicle ID amp tuner programming status This feature displays previously read data no communications with the vehicle occur Display Power Level Displays stored user selection from Change Setup Power Level This feature is for display only to make changes see Performance Tuning Change Setup Display Options Displays current settings user has selected from Change Setup Options This feature is for display only to make changes see Performance Tuning Change Setup Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 13 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of ABAMI Aashna Main Menu f WS HA Performance Deo Setup Tuning t l AA Performance Tuning Read Change View Program Vehicle Setup Settings Vehicle T a ee eee meee l y Program Vehicle Program Vehicle Program Vehicle Program Vehicle Pr
8. Page 1 of 20 Form 0161A 2 24 2006 Superchips Inc Superchips Model 2805 MBAIN Tuner 2001 2006 GM Duramax 2500 3500 Diesel Trucks Vehicle Programming Instructions PLEASE READ THIS ENTIRE INSTRUCTION SHEET BEFORE YOU PROCEED Thank you for choosing Superchips new FLASHPAQ Tuner a state of the art high powered tuning and data acquisition tool We listened to our customers and created this product from your requests The new FLASHPAQ Tuner includes the following features Internet Updateable Supports web updates Built In DTC Definitions No lookup manual needed Built In Help Screens Reduces needs for user manual USB Communications Connects to any PC with USB Custom Application Upgradeable Download customs Multiple Tuning Levels User Selectable Tuning Types Increased User Options Allow user more control Ergonomically Designed Case Fits well in hand Large SoftKey Buttons Easy operation Permanently mounted cable No assembly required 300 Bigger Screen Includes graphics support BackLight Screen Easy to view day or night Superchips Your 2805 FLASHPAQ tuner is setup specifically for your 2001 2006 GM Duramax Diesel The 2805 FLASHPAQ houses specialized databases that contain optimally calibrated individual vehicle application performance programs Superchips calibrations include optimization of the entire power band from idle to redline Part throttle as well as
9. Wide Open Throttle is covered with Superchips FLASHPAQ Tuning This product is intended for use on unmodified stock engines and stock transmissions Superchips calibrations include Performance Tow Perf and Tow tuning programs for stock vehicles Check www flashpag com for additional tuning levels The Superchips 2805 FLASHPAQ also offers most applications the following options Raise the Vehicle Top Speed Limiter Selectable Tire Height from 26 to 38 inches Correction of Speedometer initially 2002 2005 only Log onto www flashpag com for additional updates 1 Visit www flashpaq com for availability Windows XP 2000 or higher MAC UNIX LINUX Not supported Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 2 of 20 Form 0161A 2 24 2006 Superchips Inc Table of Contents Product Information Page 1 Table of Contents Page 2 Superchips Warranty amp Return Policy Page 3 Dealership Reprogramming Vehicle Preparation Page 4 Section A Overview of FLASHPAG Hardware Overview Page 5 Quick Start Program NOW Program my vehicle with Superchips Page 6 Program my vehicle with User Options Page 7 Program my vehicle to factory stock Page 8 Menu Layout FLASHPAQ FLASHPAQ Hardware Setup amp Info Page 9 Menu Layout Performance Tuning Read Vehicle Page 10 Change Setup Page 11 View Settings Page
10. difications to your vehicle may need to be made Consult your performance auto mechanic for the proper vehicle modifications Damage caused by towing weights greater than the maximum trailer weight specified for your vehicle shall not be the responsibility of Superchips Inc Important Note Regarding Storage of Your HiiS ifiii Tuner It is not recommended to store your Flashpaq Tuner in your vehicle in extreme heat direct sunlight or extreme cold temperatures near or below freezing These conditions can cause malfunction or damage to the Flashpaq Tuner not covered by the Superchips Inc warranty Your Vehicle and Service Centers If you need to return your vehicle to a service center restore the vehicle s program to its STOCK program The service center might reprogram your vehicle with an updated STOCK program without your knowledge If your vehicle has not been returned to its STOCK program prior to service the Superchips FLASHPAQ Tuner will no longer be able to program your vehicle Such a failure is not covered by the Superchips Inc warranty Vehicle Preparation Before connecting the FLASHPAQ Tuner to your vehicle make sure that e All power draining accessories are turned off including radio lights cell phones etc The FLASHPAQ Tuner needs full battery voltage to program your vehicle Ensure your vehicle battery is fully charged and not connected to a battery charger e Do not leave the FLASHPAQ Tuner connected and unat
11. f in Needs Update Mode Vehicle Year Vehicle Make or Error Messages Please Vehicle Model List VIN Number File Error 1 Transmission Automatic Manual File Errot 2 File Error 3 Tuner model Serial number on back of flashpag Tuner E mail address RA Number Prior to returning any product to Superchips you must obtain an RA number please contact Superchips customer service at 407 585 7000 Please attach a photocopy of sales receipt here Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http Awww Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc
12. icle malfunction or problem condition Data Logging Check www flashpaq com for availability Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 15 of 20 Form 0161A 2 24 2006 Superchips Inc Section B TROUBLESHOOTING A Blank Display Screen when plugged into vehicle Solution Your diagnostic port may share power with the Cigar Lighter fuse Please check the owner manual amp replace if bad If a blown fuse is not found check the pin connectors in your vehicle diagnostic connector Make sure that none of these pins have been pushed out of the connector body Note Typically not all pins are present in this connector If still no resolution plug your FLASHPAQ Tuner into another GM truck If the FLASHPAQ Tuner powers up your truck has something wrong with either the pins wiring harness or there is still a blown fuse in that circuit of the vehicle If your FLASHPAQ Tuner fails to power up on a second truck call Superchips Customer Service at 407 585 7000 to ask for a Return Authorization RA to send the FLASHPAQ Tuner in for inspection B FLASHPAQ Tuner Requires an Update Solution Your FLASHPAQ Tuner does not have the calibration files necessary to tune your vehicle therefore a database update may be necessary 1 Write down any screen prompted text such as Tuner Requires an Update Call
13. lution Make sure Ignition is ON DO NOT START VEHICLE Retry again It is possible that your vehicle s battery charge is low please check and correct if necessary J Ignition ON Error If the FLASHPAQ Tuner cannot detect that the ignition is in the ON position the following messages will be displayed Cannot Detect Ignition On Please retry Call Superchips Use Code E 31 Solution Make sure Ignition key is turned completely forward in the ON position DO NOT START VEHICLE Check to see if pins are pushed out of the diagnostic connector It is possible that your vehicle s battery charge is low please check and correct if necessary K Communications Error If the FLASHPAQ Tuner looses communications the following messages will be displayed Communications Error Please retry Call Superchips Use Code E XX Solution Make sure Ignition is ON DO NOT START VEHICLE Retry again It is possible that your vehicle s battery charge is low please check and correct if necessary If it still fails then contact Superchips The FLASHPAQ Tuner will need to be returned to Superchips Frequently Asked Questions F A Q L The FLASHPAQ Tuner did not program same number of files as saved This is normal The FLASHPAQ Tuner communicates with all the necessary modules on the vehicle to gain the information needed to correctly operate It may be necessary to save additional files that are not programmed to allow for correc
14. ment service company will not be accepted 4 Return the Product in its original packaging with a copy of the sales receipt to the place of purchase Superchips Inc Limited Warranty What is Covered This warranty covers any defects in materials or workmanship in any product sold by Superchips or its affiliates through its authorized dealers Product How Long Does the Coverage Last This warranty lasts for one 1 year from the date of purchase Coverage terminates if you sell or otherwise transfer ownership of the Product What will Superchips Do Superchips will repair or replace the defective or malfunctioning Product or any defective or malfunctioning part thereof at no charge This warranty covers parts and labor only Superchips will reimburse you for all reasonable shipping charges within the first thirty 80 days of purchase What Does This Warranty Not Cover This warranty does not cover any problem that is caused by abuse misuse acts of God or improper installation or repair by non Superchips personnel This warranty does not cover Products purchased used nor does it apply to Products purchased from on line auctions or entities that are not Superchips authorized dealers This warranty does not cover damage to your vehicle Use of the Product to change the performance characteristics of your vehicle could invalidate the warranty provided by the vehicle manufacturer Consult your vehicle warranty before using the Product on
15. ograms vehicle based on Change Setup Power Level and Options This feature is for live vehicle programming an active vehicle connection to tuner is required Superchips optimum tuning will be installed without modification unless the user changes settings in Power Level Options Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 14 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of ABAMI Nashpagq M ain Menu MTEL Performance BeOne Setup Tuning t i M A Diagnostics Read DTC s Clear DTC s Data Logging Display Clear Release DTC s DTC s Pending Diagnostics Display DTC s Reads amp displays DTC s Diagnostic Trouble Codes from connected vehicle This feature is for live vehicle diagnostics an active vehicle connection to tuner is required Vehicle DTC s if present will be displayed along with a full text description when available Clear DTC s Clears current DTC s Diagnostic Trouble Codes from connected vehicle This feature is for live vehicle diagnostics an active vehicle connection to tuner is required Vehicle DTC s if present will be cleared If DTC s reoccur this could indicate a veh
16. olution This may be because another programmer has been previously used to reprogram the vehicle The vehicle computer must be reprogrammed with a valid stock program before trying to use the Superchips FLASHPAQ Tuner You may call Superchips Customer Service for instructions about how to have the stock files for your vehicle updated Write down both the Code number E XX and the File Name XXXXXXXXXX and give this to the Superchips customer service representative Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http Awww Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 17 of 20 Form 0161A 2 24 2006 Superchips Inc Page 18 of 20 Form 0161A 2 24 2006 Superchips Inc F Locked Vin Number As long as FLASHPAQ Tuner programming is in a vehicle the tuner is locked to that vehicle If an attempt is made to use your locked FLASHPAQ Tuner on a different vehicle the following messages will be displayed Locked VIN is mismatched Not the Original Vehicle Program Call Superchips Use Code E 37 Solution Return the original vehicle back to stock before using the FLASHPAQ Tuner on a different vehicle or purchase another FLASHPAQ Tuner for use on a second vehicle G Not original Program ID If the FLASHPAQ Tuner is VIN locked to a vehicle and that vehicle has been updated at the dealership to a different Box Code identification number without fir
17. r Level Press DOWN as needed highlights tuning level Press SAVE selects the highlighted tuning level Press ENTER selects Options Press NEXT adjusts Speed Limiter You must have Z rated tires to modify the Speed Limiter Press SAVE Saves Speed Limiter setting amp exits Press NEXT adjusts Tire Height Press SAVE Saves Tire Height setting amp exits 10 Press EXIT returns you back one screen From the Performance Tuning screen Step 3 1 2 3 Press DOWN highlights Program Vehicle Press ENTER selects Program Vehicle Follow ON SCREEN Prompts including Vehicle Ignition ON OFF requests See Below DO NOT START VEHICLE Upon completion remove cable from vehicle Your vehicle is now programmed with Superchips and user options You may now start your vehicle Run On Acc Starter Ignition Key Positions Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 8 of 20 Form0161A 2 24 2006 Superchips Inc Quick Start Return my vehicle to factory stock NOW Please follow the steps below to program your vehicle From the opening screen Step 1 Press ENTER selects Performance Tuning Press ENTER selects Change Setup Press ENTER selects Power Level Press DOWN until Stock is selected Press SAVE selects the Stock tuning level
18. st using the FLASHPAQ Tuner to Return the Vehicle to Stock the following messages will be displayed Not the Original Program ID Not the Original Vehicle Program Call Superchips Use Code E 38 Solution Your FLASHPAQ Tuner can only be unlocked if it is able to return the VIN locked vehicle to stock Since a dealership has replaced Superchips tuning with updated stock tuning you will need to visit www flashpaq com H Checksum Error If the FLASHPAQ Tuner is VIN locked to a vehicle and that vehicle has been updated at the dealership to the same Box Code identification number without first using the FLASHPAQ Tuner to Return the Vehicle to Stock the following messages will be displayed Not the Original Program Checksum Not the Original Vehicle Program Call Superchips Use Code E 39 Solution Your FLASHPAQ Tuner can only be unlocked if it is able to return the VIN locked vehicle to stock Since a dealership has replaced Superchips tuning with stock tuning you will need to visit www flashpag com Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc I Upload Error If the FLASHPAQ Tuner cannot detect the ignition is in the on position the following messages will be displayed Problem with uploading Please retry Call Superchips Use Code E XX XX a two digit number So
19. t tuning M My friend s truck has the same engine but programs or reads at different speeds Each vehicle configuration has been optimized to the fastest and safest method of operation Your friend s truck may have different types of vehicle computers in his truck which may require more or less time to do certain operations N Why do similar vehicle types have different numbers of files Even similar vehicles can have different configurations and quantities of computers The FLASHPAQ Tuner communicates with all the necessary computer modules in the vehicle to gain the information needed to operate correctly O My friend s truck has the same engine but is tuned differently why Each vehicle configuration has been optimized for the best tuning Your friend s truck may have different types of vehicle computers thus requiring different tuning Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 19 of 20 Form 0161A 2 24 2006 Superchips Inc Page 20 of 20 Form 0161A 2 24 2006 Superchips Inc Recovery Procedure In the event of an error during a programming sequence the FLASHPAQ Tuner will attempt to recover the vehicle to the original stock program It is necessary to carefully follow the screen prompts possibly requiring multiple Ignition OFF and Ignition ON sequences to correctly re
20. tended for any length of time This prevents unnecessary battery drain Do not remove the programming cable during any programming sequence Please follow the FLASHPAQ Tuner display screens Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 5 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of BAMIA 1 Understanding the hardware Graphical Display gt SoftKeys Buttons Note screen relation USB Port for PC Superchips Vehicle Cable The above picture is for reference only your MOZA display may differ from this image Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 6 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of ABANIA 2 Quick Start Program my vehicle with Superchips NOW Please follow the steps below to program your vehicle From the opening screen Step 1 Press ENTER selects Performance Tuning Press ENTER selects Read Vehicle Press ENTER selects Read Stock Follow ON SCREEN Prompts including Vehicle Ignition ON OFF requests See Below DO NOT START VEHICLE Press EXIT returns you to Performance Tuning screen From the Performance Tuning screen Step 2 Press ENTER
21. ting Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 10 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of ABAMI Aashna L Main Menu A Performan j Mastifiay nance Diagnostics Setup Tuning t I y Performance Tuning Read Change View Program Vehicle Setup Settings Vehicle I i iat Se aes a E EERE L le ee I ee y Read Vehicle Read vercem E e Seas Display Read Vehicle ID Stock Vehicle Read Vehicle Display Vehicle ID Displays vehicle identification from the connected vehicle Read Stock Vehicle Reads the factory stock file s from the connected vehicle Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 11 of 20 Form 0161A 2 24 2006 Superchips Inc Page 12 of 20 Form 0161A 2 24 2006 Superchips Inc Section A Overview of ABAMPEN Mashpag Main Menu Wash flag Performance Diagnostics Setup Tuning y Performance Tuning Read Change View Program Vehicle Setup Settings Vehicle
22. turn the vehicle to stock settings Error Notification When recovery is completed your vehicle is returned to factory stock You are now able to start your vehicle normally You may now attempt to use the FLASHPAQ Tuner to program your vehicle again or to program another vehicle the tuner is now reset and not locked to a vehicle Follow the on screen prompts In the event that recovery is unsuccessful or for any reason the FLASHPAQ Tuner fails to complete its programming cycle an error message will be displayed on the unit Please make note of the message displayed and contact Superchips Customer Service Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc If it is necessary to return your ashpa Tuner to Superchips please take a moment to copy and fill out this form The following information will be necessary to process your request Check list Complete this form and have it available when you contact Superchips Contact Superchips Customer Service 407 585 7000 to obtain an RA number If an RA number has been issued enter the RA number on the bottom of this form Attach a photocopy of your purchase receipt to this form Attach this form to the product being returned to Superchips Name Street Address City State Zip Home Phone Other phone Place of purchase Date of Purchase I
23. warranty gives you specific legal rights and you may also have other rights which vary from state to state Superchips Inc 1790 East Airport Blvd Sanford FL 32773 407 585 7000 http www Superchips com Superchip amp Superchips are registered trademarks of Superchips Inc Page 4 of 20 Form 0161A 2 24 2006 Superchips Inc Your Vehicle s STOCK Program The FLASHPAQ Tuner stores a copy of your vehicle s original stock computer program To begin your vehicle s computer must contain the manufacturer s STOCK factory program If you have used a programmer from another aftermarket company you must use their product to return your computer back to STOCK condition before proceeding If you have an aftermarket performance enhancing electronic device installed it must be removed prior to using the Superchips FLASHPAQ Tuner About Maximum Trailer Weight The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your vehicle It may be found in your vehicle owner s manual This Superchips product is designed to increase your engine power and performance It does not change the engine suspension or drive train characteristics that limit the maximum trailer weight your vehicle is designed to tow Towing trailer weights above the maximum trailer weight specified by the vehicle manufacturer may cause transmission or other damage If you wish to tow greater than the maximum trailer weight for your vehicle mo
24. your vehicle SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL OR INCIDENTAL DAMAGES SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How Do You Get Service If something goes wrong with your Product during the warranty period use the following procedure to return the Product to Superchips 1 Call Superchips Customer Service at 1 888 227 2447 Monday through Friday from 8 00 am to 5 00 pm EST to request a Return Authorization RA number 2 Mark the outside of the shipping package with the RA number Packages that are not marked with the RA number will be refused 3 Make a copy of your sales receipt The sales receipt must be from the location where you purchased your Product and must include the name of the business where you purchased the Product and the address of such business Invoices credit card statements or sales receipts from an online payment service company will not be accepted 4 Send the Product postage paid the copy of the sales receipt a brief written description of the problem and your contact information to Superchips Inc 1790 East Airport Blvd Sanford FL 32773 Attn Warranty Claims We will inspect the Product and either repair it or replace it with a new or rebuilt Product We reserve the right to use refurbished parts when making repairs Your Rights Under State Law This

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