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M3900 Series Telephone User Guide

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1. Volume Control Bar m Headset ED Applications 8059 Mute Navigation Keys Options Directory Log Quit Message 553 8626B Your Telephone s Controls Your Telephone s Controls Use the Volume Control Bar to control the volume of the handset headset speaker ringer and handsfree Increase the volume by pressing the right side of the bar Lower it by pressing the left side lt You terminate active call by Goodbye pressing the Goodbye Key The Goodbye Key is useful for disconnecting a handsfree call Press the Headset Key to answer a call on Headset 3 a headset connected to the headset jack or to switch a call from handset or handsfree to the headset 2498 7 A steady LCD indicator appearing beside z Wm a Line DN Key means that the feature or line is active A flashing LCD indicator means the line is on hold or the feature is being programmed By pressing the Hold Key you can put an Hou VA active call on hold Return to the caller by pressing the DN Key beside the flashing indicator The Handsfree Key allows you to activate the handsfree M3902 M3903 and M3904 and Group listening features M3903 and M3904 The speaker LED lights to indicate handsfree is active the LED flashes to indicate Group listening is active The Mute Key allows you to listen to a conversa
2. instructions for the headset you are using Your telephone call features Activate deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset This feature must be enabled by your network administrator To activate the Group listening option amp as dp Grour listening Select on Done Quit To use Group listening while you are on a call 1 Press the Options Key 2 Use the Navigation Keys to scroll through the Options List and highlight Grour listening 3 Press the Select Key A Press the On Key 5 Press the Done Key to save changes 6 Press the Quit Key to exit Press the Handsfree Key Everyone will hear the caller over the speaker but the caller will only hear what is picked up by the handset Note You must let the caller know when others are listening to the conversation This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored Your telephone call features To deactivate the Group listening option Cow Ri 1 Press the Options Key gm 2 Use the Navigation Keys to scroll through the Options List and highlight Grour listening Grour listening Select 3 Press the Select Key ort 4 Press the Off Key to turn Group co listening off Done 5 Press t
3. Forward Forward Press the Forward Key or lift the handset and enter the Call Forward All Calls Activate FFC Meridian 1 or FAC Meridian SL 100 Dial the DN where you want to forward your calls Press the Forward Key Press the Display Key or lift the handset and enter the Call Forward All Calls Verify FFC Note On the Meridian SL 100 press the Inspect Key instead of the Display Key 2 Press the Forward Key This action displays the forward number and leaves Call Forward active Press the Forward Key or lift the handset and enter the Call Forward All Calls Deactivate FFC Meridian 1 or FAC Meridian SL 100 Press the Forward Key twice While you are away from your desk Forward calls M3903 and M3904 The Call Forward feature allows you to direct your calls to ring at another Line DN You cannot forward calls while your telephone is ringing To forward your calls Forward 38 Done To view the number that your calls are being forwarded to CheckFu Exit To cancel Call Forward CheckFu CanclFu Press the Forward Key The previously stored forward number appears if one exists and the screen displays Enter forward number If desired enter a new number The existing number is automatically deleted If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwarding your telephone or changing the number Pr
4. Lift the handset Note 1 If you are on a call and you receive three 10 second tones this is the notification of a group call on your current extension Note 2 If you are on a call on another line on your telephone M3903 and M3904 when a group call is made you receive a long tone through the handset or speaker Note 3 You do not receive notification of a group call if you are already on a conference call or another group call Press the Goodbye Key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers To activate Make Set Busy MakeSetBsu Press the Make Set Busy Key or lift the handset and enter the Make Set Busy Activate FFC To deactivate Make Set Busy ENG Press the Make Set Busy Key a second time to deactivate the feature or lift the handset and enter the Make Set Busy Deactivate FFC Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk
5. 4 Press the Goodbye Key Note On the Meridian SL 100 after you enter the FAC you receive a second dial tone Enter four consecutive digits to specify an hour and minute The reminder time is specified in 24 hour format i e for 6 00 PM input 1800 You receive a confirmation tone To cancel wake up call CaN 3 2 Dial the Automatic Wake Up 1 Lift the handset Deactivate FFC on the Meridian 1 or the Wake Up Cancel FAC on the Meridian SL 100 Hospitality features 3 Press the Goodbye Key Note On the Meridian SL 100 after you enter the FAC you receive a confirmation tone sooo To verify the time for the wake up call SS 1 Lift the handset 2 Dial the Automatic Wake Up Verify aaa FFC 3 Dial the wake up time in a 24 hour SEE time format hhmm If it is correct you receive a confirmation tone Note This feature is not available on the Meridian SL 100 To change the specified time for a wake up call on the Meridian SL 100 you must first deactivate the feature and then activate the feature with a new request Goodbye y 7 4 Press the Goodbye Key Note In 24 hour time format 7 30 AM is entered as 0730 9 45 PM is 2145 Hospitality features Message Registration Message Registration allows you to read change or reset meters that log your hotel telephone calls To read meters 1
6. Without lifting the handset press the Features Key Press the Dial Pad Number Key for the Auto Dial position you want to program The Feature Activation Indicator flashes Dial the number you want to program to the Auto Dial position Press the Features Key Press the Dial Pad Number Key for the Auto Dial position you just programmed M3901 Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number When the Features Key and assigned Dial Pad Number Key are pressed the number is dialed automatically This feature must be enabled by your network administrator es 1 Lift the handset x ET 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Auto Dial position assigned to the number you want to call The number dials automatically Use Speed Call The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store a Speed Call Entry Feature Fx 1 Without lifting the handset press the Features Key 2 Press the Dial Pad Number Key EE assigned to the Speed Call Controller feature The Feature Activ
7. Display based Expansion Module The Display based Expansion Module provides additional line DN or feature keys for the M3904 The Display based Expansion Module has eight keys on three different layers for a total of 24 additional line DN or feature keys The three layers are accessed through the use of a page key The M3904 will support one Display based Expansion Module External Alerter and Recorder Interface The External Alerter and Recorder Interface lets you connect a remote ringer to your telephone The External Alerter and Recorder interface is available for the M3902 M3903 and M3904 models Accessories for the M3900 Series telephones Full Duplex Hands Free Module The Full Duplex Hands Free Module provides simultaneous audio paths for transmitting and receiving during hands free calls The Full Duplex Handsfree Module is available for the M3904 Headsets Amplified headsets are compatible with your M3900 Series Meridian Digital Telephone The amplified headset is an option for noisy environments An amplified headset should be connected to the handset jack The Headset Key is not able to control a headset that is connected to the handset jack In this configuration do not select Headset as the On hook default path For an amplified headset adjust the volume using the Volume Control Bar on your telephone before adjusting the volume on your headset amplifier To minimize distortion the volume setting on the
8. 95 96 102 display M3902 77 M3903 77 M3904 78 display diagnostics 89 Display Key 34 Display based Expansion Module 127 DN 8 Done Key 6 79 E Electronic Lock 44 Enhanced Override 58 Integration 132 External Alerter and Recorder Interface 127 F Feature Access Code FAC 8 10 29 30 35 37 39 41 42 61 63 67 72 73 74 75 76 117 118 130 Feature Activation Indicator FAI M3901 126 feature key change label M3902 80 change label M3903 M3904 82 feature operation M3901 119 Features Key M3901 120 Fixed Keys 8 Flexible Feature Code FFC 8 10 20 22 29 30 35 37 39 41 42 43 44 49 51 54 55 58 61 63 67 117 118 129 Forced Camp on 58 59 forward calls all calls M3902 39 M3903 M3904 40 internal calls 41 remote activation 42 selective 76 Full Duplex Hands Free Module 128 G Goodbye Key 5 10 119 Group Call 49 Group Intercom 65 Group Listening 12 group listening 90 H handsfree 5 10 Handsfree Key 5 10 Headset Key 5 11 headset port external alerter 88 headset port on call 88 headsets 128 Hold 25 38 Hold Key 5 119 hook switch 9 Hospitality features 67 Hot Line 22 indicator 8 Information display 8 Information line 8 Intercom 23 Internal Call Forward 41 Interrupted dial tone 8 J join a call M3902 47 M3903 M3904 47 K key click 87 key layout M3901 1 M3902 2 M3903 3 M3904 4 Key based Expansion Module 128 keys Applications Key 6 Call
9. Check with your network administrator regarding the availability of this feature To activate Automatic Recall 2498 S 38 CaN To cancel Automatic Recall 2498 es EEE Press the Line DN Key Dial the Automatic Recall Activate FAC An announcement may provide additional instructions or announce the number of the last incoming call and provide you with a choice of whether or not to continue with the recall If you continue the recall the Automatic Recall feature will dial the last number that called you If the number is busy Automatic Recall will continue trying until the line is idle When both your line and the called party s line are idle your telephone will ring When the telephone rings lift the handset You will hear normal ringback ring fone Press the Line DN Key Dial the Automatic Recall Deactivate FAC Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number DN without requiring prior approval and manual intervention by your network administrator Customer Originated Trace may be activated on a per call basis This feature may be activated using a feature key or by using a Feature Access Code FAC Check with your network adm
10. E Password enabled highlighted Call Log and Personal Directory display and navigation Select ort Done or call Log wra or Get CE 6 Press the Select Key again to select Password enabled Press the Off Key to disable password protection Press the Done Key to save changes Press the Quit Key or the Call Log Key M3903 or the Directory Log Key M3904 to exit Call Log Call Log The Call Log available on the M3903 and M3904 records the name and number of incoming and outgoing calls and can be password protected on the M3904 You can activate Call Log to record all calls record only the unanswered calls or record no incoming calls The Callers List stores incoming calls and the Redial List stores outgoing calls in order of date and time received made The oldest call is stored at the top of the list The newest call is stored at the bottom of the list The M3904 Call Log list holds up to 100 entries for incoming and 20 entries for outgoing calls The M3904 can copy a number from the Callers List or Redial List and store it in the Personal Directory The M3903 Call Log list holds up to 10 entries for incoming and 5 entries for outgoing calls Access and use the Callers List M3903 To access the Callers List using the Call Log Key Call Log vA coy 1 Press the Call Log Key 2 Use the Navigation Keys to highlight 1 8 Callers List C
11. Select Key 79 Selectable Conferee Display and Dis connect 48 Selective Call Forward 76 Set to Set Messaging 111 shared Directory Number DN 9 Shift Key 6 special characters entering 81 83 103 112 113 special dial tone 8 9 Speed Call 122 M3902 20 M3903 M3904 21 Speed Call Controller 123 M3902 20 M3903 M3904 21 Speed Call User 123 Speed Call System 22 Station Camp on 60 Station Control Password 42 43 44 switch hook 9 System Park DN 29 System Speed Call 22 T time format 87 wake up automatic 67 Timed Reminder Recall 27 trace 35 Transfer 35 54 123 M3902 25 M3903 M3904 26 V Virtual Office 117 Vmsg 65 Voice Call 65 Voice Messaging control 65 Volume Control Bar 5 120 volume adjust 84 VOWIN 117 VOWOUT 118 VILF 118 117 work without interruption 51 Title to and ownership of Meridian SL 1 software shall at all times remain with Nortel Networks Meridian SL 1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks Information contained in this document is subject to change Nortel Networks reserves the right without notice to make changes in equipment design or program components as progress in engineering manufacturing or technology may warrant Reordering number NT2F79EB 858904 c o 5 each per package Po942070 Internal Manufacturing part number Po94207
12. The More Key allows access to the multiple layers of Programmable Soft Keys These keys are the keys located below the display on your telephone Off hook Off hook is a term used to indicate that the telephone is active and ready to make a call Your telephone s status changes to off hook when you pick up the handset or press a Line DN Key Paging tone Paging tone is a special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Personal Directory The Personal Directory stores entries by name and phone number Primary Directory Number The Primary Directory Number is the main extension number on your telephone It is accessed through the Primary Directory Number PDN Key Private Line Private Line can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Redial List The Redial List is accessed through the Call Log Key on the M3903 and through the Directory Log Key on the M3904 It lists outgoing numbers for calls that have been made from your telephone Ringback ring tone Ringback ring tone is the sound you hear when a call you have made is ringing at its destination Shared Directory Number A shared Directory Number is a DN extension that is shared by two or more telephones This is also known as a Multiple Appearance DN MADN Special
13. again 1 Press the Transfer Key Dial the Park Call FFC Meridian 1 or the Directed Call Park or System Call Park FAC Meridian SL 100 If you do not want the System Park DN or your own DN Dial a DN where you want to park the call Press the Transfer Key While on an active call To retrieve a parked call CERO 1 Lift the handset Park 2 Press the Park Key or to retrieve the call using FFCs FACs Dial the Park or REE Call Access FFC Meridian 1 or the Directed Call Park or System Call Park FAC Meridian SL 100 333 3 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Check with your network administrator to determine your specified period of time Use Call Park M3903 and M3904 The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone You can park an incoming call and page the called party When you use Call Park you do not tie up a line Your network administrator can set up a System Park Extension where most calls are automatically parked If configured network wide Call Park can be used across networks To park a call on a System Park DN Park l Press the Park Key The screen displays a System Park DN and asks for confirmation System Park DN Note On the Meridian SL 100 the screen displays Park on the first line On
14. follewing message will be displayed Unable to Dial Busy Primar Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Press the left Navigation Key to leave the Card View and return to the selected name Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory To search for an entry 1 Use the Navigation Keys to highlight C Dess 5 Personal Directory Personal Directory Selleck 2 You may press the Select Key or proceed directly to step 3 3 Use the dial pad to enter the first letter BEE of the name your are seeking For example press 2 key twice to go to the first entry that begins with the letter B Note To further refine your search wait a couple of seconds and use the dial pad to enter the second letter of the name you are seeking You may enter up to the first three letters in the name using this method Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory To copy a number from the Redial List gem 1 Use the Navigation Keys to highlight the number in your Redial List that you want to copy to your Personal 2498 Directory vA Ea 2 Press the Copy Key The displays shows Coe to Dirctra 3 Press the Directory Key Access and use the Personal Directory Hext 4 Pr
15. it returns to you or to the Attendant Contact you network administrator to determine where and after what period of time unanswered calls are re routed Additional Call Features Override Feature You can Override a busy signal and interrupt another call Nofe This feature is called Executive Busy Override on the Meridian SL 100 To override a busy engaged signal 1 Dial a telephone number and receive SEE a busy signal gu 2 Press the Override Key or enter the Override FFC on the Meridian 1 or ExeBusy0ud On the Meridian SL 100 press the Executive Busy Override Key or enter the Busy Override FAC The people on the call in progress receive a tone for approximately one second the feature connects the three of you together A short tone repeats every sixteen seconds To end the connection Goodbye za Press the Goodbye Key To disconnect the third party from the called party on the Meridian SL 100 Press the Executive Busy Override nisi Key or enter the Busy Override FAC again Additional Call Features Privacy Release Privacy Release allows one or more people who share your DN to join your call To use Privacy Release while on an established call PriuRls a Press the Privacy Release Key while you are on a call One other person can now join the call if they press the shared Line MADN Key on their telephone Note Repeat this step to allow additional persons
16. on page 102 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen press the Up Navigation Key to access special characters you may want to include in your message Use the Navigation Keys to locate the character Press the Select Key to choose the highlighted character Press the Return Key to return to message entry without selecting a special character 3 Press the Done Key Your message is saved and you return to the Set Set Msg Screen 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Select Key to choose the currently displayed message 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Edit Key to choose the currently displayed message Set to Set Messaging 3 From the Edit Mode screen use the SEE dial pad to customize the message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case characters Press the Cancel Key to exit the screen without saving changes Note 1 Please refer to Add a Personal Directory entry on page 102 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen press the Up Navigation Key to access special characters you may want to include in your message Use the Navigation Keys t
17. 10 16 17 19 22 25 26 27 28 29 34 35 41 42 49 54 56 59 63 65 67 117 123 125 Message Key 6 Message Registration 69 Message Waiting MWI M3901 126 More Key 7 9 Multiple Appearance Directory Num ber MADN 9 62 mute 10 Mute Key 5 10 N Navigation Keys 6 79 Indicator off hook 9 on hook default path 89 on hook dialing 14 16 Options Key 6 79 Options List 79 Override 58 61 override 134 enhanced 58 P page 53 Meet me page 63 paging 63 paging tone 9 park M3902 28 M3903 M3904 30 password directory 94 password change 44 Personal Directory 9 94 102 109 add an entry 102 Card View 108 delete directory 107 delete entries 106 edit entries 106 make calls from directory 107 search 109 Personal Directory PC Utility 127 128 pickup 37 Predial 14 preferred name match 86 Preset Conference 49 Primary Directory Number PDN 7 9 Privacy Release 62 Private Line 9 Programmable Line DN Feature Key 3 4 7 82 83 Programmable Soft Keys 2 7 Q Quit Key 6 79 R Radio Paging 63 recall attendant 28 Timed Reminder Recall 27 receive calls M3901 126 M3902 M3903 M3904 24 Redial 19 Redial List 9 97 100 109 access M3904 93 M3903 100 M3904 101 Remote Access Directory Number 42 Remote Call Forward 42 Ring Again M3901 125 M3902 17 M3903 M3904 18 ring tone 9 59 60 ring type 85 ringback 9 59 60 Room Status 71 S screen contrast 84 secure your telephone 44
18. Enhanced Override EEE Override Override m9 To end the connection Dial a telephone number and receive a busy signal Press the Override Key or enter the Override FFC to initiate a Forced Camp on If either of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Press the Override Key again or enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of yov If anyone disconnects the other two persons will remain connected Press the Goodbye Key Note Enhanced Override is not available on the Meridian SL 100 Additional Call Features Forced Camp on Forced Camp on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call Forced Camp on allows you to camp on both internal and external calls To use Forced Camp on EEE Override as To answer a camped on call 1 Dial telephone number and receive a busy signal 2 Press the Override Key or enter the Override FFC to initiate a Forced Camp on Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number you dialed 3 When the person you called finishes their call your telephone automatically di
19. Integration Adapter CTIA may also be used to connect the PC and the M3904 when used with the optional Personal Directory PC Utility software Flexible Feature Codes Feature Access Codes Meridian 1 Flexible Feature Codes FFCs Call Detail Recording Make Set Busy Deactivate Activate Charge Account Call Forward All Calls Malicious Call Trace Activate Call Forward All Calls Override Deactivate Call Forward All Calls Verify Radio Paging Internal Call Forward Radio Paging Access Activate Internal Call Forward Radio Paging Answer Deactivate Remote Call Forward Ring Again Activate Remote Call Forward Deactivate Ring Again Deactivate Park Call Speed Call Controller Park Call Access Speed Call User Pickup Ringing Number System Speed Call User Pickup Group Station Control Password Change Pickup Directory Number Virtual Office Terminal Log On Electronic Lock Activate Virtual Office Terminal Log Off Electronic Lock Deactivate Automatic Wake Up Activate Group Call Automatic Wake Up Deactivate Make Set Busy Activate Automatic Wake Up Verify Flexible Feature Codes Feature Access Codes Meridian SL 100 Feature Access Codes FACs Account Code Last Number Redial Anonymous Caller Rejection ACRJ Activate Malicious Call Hold MCH Anonymous Caller Rejection ACRJ Deactivate Paging acces
20. List are erased when you log off the Virtual Office telephone This automatic erase feature is not available on the Meridian SL 100 M3901 Feature Operation M3901 Feature Operation M3901 is a one line telephone The M3901 operates in a different way than the other M3900 series Digital Telephones This section explains in some detail the M3901 operation The M3901 supports five programmable features You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature Your system administrator programs the features for your telephone There is a feature card placed on your telephone which lists the features and instructions M3901 Fixed Keys Goodbye Key To end a call Gooabye 7 iu the Goodbye Key to terminate a or or gt Replace the handset to terminate a Ct XS call Hold Key To put a call on Hold Press the Hold Key to put an active call Crou a on hold To take a call off Hold Press the Line DN Key to take the call off hold Note When a call is on hold the Message Waiting Call Status Indicator flashes to serve as a reminder M3901 Feature Operation Line DN Key To use the Line DN Key to make a call C amp CES 3 Volume Control Bar Press the Line DN Key or Lift the handset The Line DN Key is automatically selected 2 Dial the telephone number Use the Volume Cont
21. List using a Context Sensitive Soft Key or a Programmable Feature Key Callers To make a call from the Callers List 2498 Dial To exit the Callers List without making a call or CB 3 Press the Select Key 4 Press the New Key to go to the top of the new calls list or press the Old Key to go to the top of the old calls list Press the Callers Key If there are new calls you are presented with the first call in the new calls list If there are no new calls you are presented with the first call in the old calls list 1 Use the Navigation Keys to highlight the number you want to call Note 1 If you are calling an external or long distance number you will need to edit the number to add the access codes required by your system to make an external or long distance call Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call Press the Quit Key or the Directory Log Key to exit Redial List Redial List The Redial List available on the M3903 and M3904 records your last 20 M3904 or 5 M3903 outgoing calls and can be password protected On the M3904 you can copy these numbers to your Personal Directory Access and use the Redial List M3903 To access the Redial List using the Call Log Key Call Log CN 1 Press
22. Log 6 Call Log Key 94 95 Copy Key 6 8 Dial Key 7 Directory Log Key 6 93 94 95 96 102 Display Key 34 Done Key 6 79 Feature Key 80 82 Features Key M3901 120 Fixed Keys 8 Goodbye Key 5 10 119 Handsfree Key 5 10 Headset Key 5 11 Hold Key 5 119 Line DN Key 5 6 7 Line DN Key M3901 120 M3901 keys 119 Message Key 6 More Key 7 9 Mute Key 5 10 Navigation Keys 6 79 Options Key 6 79 Primary Directory Number PDN Key 7 Programmable Line DN Feature Key 7 82 Programmable Soft Keys 7 Quit Key 6 79 Select Key 79 Shift Key 6 Volume Control Bar 5 120 L language selection 80 Last Number Redial 19 Line DN Key 1 2 5 35 120 Line Key 6 7 live dial pad 86 M M3901 feature operation 119 fixed keys 119 key layout 1 M3901 Features Auto Dial 121 122 call status indication 126 Call Transfer 123 Conference 124 Feature Activation Indicator FAI 126 make a call 126 Message Waiting Indicator MWI 126 receive calls 126 Ring Again 125 Speed Call 122 M3902 display 77 key layout 2 Options List 79 M3903 Callers List 97 display 77 key layout 3 Options List 79 Redial List 100 M3904 Callers List 98 Directories 92 display 78 key layout 4 Options List 79 Personal Directory 102 Personal Directory access 93 Redial List 101 109 Maid Identification 70 make a call M3901 126 Make Set Busy 51 Malicious Call Hold MCH 35 Malicious Call Trace 35 Meridian 1 9 Meridian SL 100 8 9
23. M3903 Call Log display and navigation The M3903 information display shows one item at a time Use the Navigation Keys to scroll through the list When the item you want appears press the Select Key The figure below shows the status once you log into the Call Log The M3903 Call Log contains a Callers List and a Redial list The M3903 does not have a Personal Directory Al Call Lod vas Callers List Select 553 9079 Access your Callers List or Redial List M3903 To access the M3903 Call Log usin the Call Log Key box Call Log 1 Press the Call Log Key gm 2 Use the Navigation Keys to highlight the list that you want to view Callers List Fedial List Select 3 Press the Select Key Call Log and Personal Directory display and navigation To access the M3903 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key sd das Press Callers Key to access the or Callers List or press the Redial Key to EN J access the Redial List To exit the M3903 Call Log de ms Quit Key or the Call Log Key o exit or call Log IW M3904 Personal Directory and Call Log display and navigation With the M3904 s display you can view three lines of information The figure below shows the status once you log into the directory Bi Directories Personal Directora Call Lod Callers Lists Ca
24. Preferred name match Area code set up Call timer enable Date time format Key click enable Headset port on call Headset port external alerter and recorder interface Call indicator light On hook default path and Display diagnostics Most of the options are available to you on the M3902 M3903 and M3904 Some of the options are available only if turned on by your network administrator others are designed for specific models in the M3900 series To change any option s setting Options E 1 Press the Options Key 2 Use the Navigation Keys to scroll up giu or down through the options list 9 Select 3 Press the Select Key when the desired NEN option is highlighted 4 Change the option s settings Refer to the following pages for details The display also provides you with information to adjust your selection Dane 5 Press the Done Key to save your changes 6 Press the Quit Key or Options Key to Quit exit or Ri Note If you press the Quit Key or Options Key before you press the Done Key you exit the Options List without saving your changes Select a language The display is available in multiple languages After you select Language from the Options List menu 1 Use the Navigation Keys to highlight adm the desired language e g German guage e g Deutsch Select 2 Press the Select Key Press the Done Key to save changes Pr
25. RR 28 Use Call Park M3902 vicccccccccssssccsssssvsssesnsosvesonsesnsascnssossansessansonssanssines 28 Use Call Park M3903 and M3904 Calling Party Number M 3902 capti ettet rh ER trio Calling Party Number Charge Account M3903 and M3904 Display incoming calls 1 5 9 3 0 00 Trace a Malicious call sss Incoming calls Activate Automatic Answerback sse Use Call Pickup RN I m Use Call Waiting MERE While you are away from your desk Forward calls M3902 ssssssseeees Forward calls M3903 and M3904 Forward internal calls only Use Remote Call Forward a eaaet code Secure your telephone Talk with more than one person Set up a Conference call M3902 sss Set up a Conference call M3903 and M3904 Join a call M3902 Join a call M3903 and M3904 Selectable Conferee Display and Disconnect Use Group Call tne tenen duis ducenti uei dti ted ie Work without interruption Activate Make Set Busy 14 usta prd mtus aan A RR A ERES R Additional Call Features Auto Dial Transfer Feature c cccccccsscscessscsses
26. Repeat step 5 until you have changed the entire label Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your M3900 Series telephone please see Add a Personal Directory entry on page 102 Note 2 You cannot change the label on your primary DN Press the Shift Key if the label you want to change in on the second layer of the Programmable Line DN Feature Keys self labeled Options List Note 3 Use the Case Key to change the case of the letter as needed You can use the Delete Key to delete one character or the Clear Key M3903 if you want to delete the entire label On the M3903 you may use the Space Key to enter a space or the Restore Key to restore the label to the default value Note 4 Press the Up Navigation Key or the Chars Key M3903 to access special characters you may want to include in the label Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore one key label M3904 1 From the Feature Key menu use the q D down Navigation Key to highlight Restore one key label Restore one key label Select 2 Press the Select Key Purchasing E 3 Press the Programmable Line DN Feature Key self labeled that you want to restore to the origin
27. Switch Hook Flash You must be on a central office exchange CO trunk call from or to a CO which offers Centrex or exchange line type features To use Auto Dial Transfer when you pick up an incoming trunk call CentrexsHF a 1 Press the Centrex Switch Hook Flash Key and wait for interrupted dial tone Note On the Meridian SL 100 Press the Transfer Key instead of the Centrex Switch Hook Flash Key Auto Dial can be used to transfer calls however you do not have to be on a central office trunk call and the Centrex Switch Hook Flash key is not applicable to the Meridian SL 100 AutoDial aa 2 Press the Auto Dial Key to call the number desired Goodbye sy 3 Press the Goodbye Key to end the call Use the buzz signal Buzz allows one person whose telephone is linked to another telephone to signal the other telephone The person signaled hears a buzz Use this feature to notify the other person of a call a visitor or a request To buzz the telephone linked to yours Buzz E Press the Buzz Key The telephone linked to yours buzzes as long as you hold down the key Note Buzz signal is not available on the Meridian SL 100 Additional Call Features Call Page to make an announcement Call Page allows you to make an announcement over the paging system To make a page call dial the paging trunk access code Note When the Page Key is used on an attendant console it overrides the telephones the telep
28. call Conf 1 Press the Conference Key 27 2 NB 2 Press the Key that has the caller you want to connect to your current call Tannet 3 Press the Connect Key The person on hold joins your conversation Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call This feature is not available on the Meridian SL 100 system To view active conferees ConfSelbsr es rye To disconnect a conferee ConfSe1lbse a 2037 m conde 1 While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on With each key press the screen changes to show a different active conferee Note This action has no effect on the displays of the other telephones involved in the conference 2 Press the Goodbye Key If configured the Conference Count Display returns The LCD indicator turns off While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on Continue to press the key until the conferee you want to delete appears on the screen Press the Line DN Key on which the conference call is established The selected conferee is disconnected from the call Note If there are additional conferees to be disconnected press the Confere
29. call is automatically dialed and you exit the Redial List Access and use the Personal Directory Access and use the Personal Directory The Personal Directory available on the M3904 provides a personalized directory of names and telephone numbers The Personal Directory allows you to add delete search and edit entries and can be password protected The Personal Directory holds up to 100 entries an entry is one name and one telephone number You can add a directory entry by copying the entry from your Callers List or Redial List You can also add entries with the AddNew Key or by using the Personal Directory PC Utility application The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your M3904 telephone You can create a directory on your Personal Computer and transfer it to your M3904 telephone Access the Personal Directory Directory og 7 tr 1 Press the Directory Log Key Select 2 Press the Select Key in the Directories menu to select Personal Directors C Note When you press the Directory Log Key your Personal Directory is automatically selected At this point you may begin searching the directory using the telephone s dial pad See Search for an entry on page 109 Add a Personal Directory entry After accessing your Personal Directory AddMew 1 Press the Add New Key 333 2 Dial the new name Example To enter the name and telephone A
30. dial tone The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features Switch hook The switch hook is the button which the handset presses down disconnecting your call when you replace the handset When lifted the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you To access a feature you press a Feature Key or enter a Flexible Feature Code FFC for the Meridian 1 or a Feature Access Code FAC for the Meridian SL 100 Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system Note In order to use a feature described in this section your system software must support the feature and the feature must be assigned to your telephone Check with your network administrator for more details Use handsfree calling M3902 M3903 and M3904 If your telephone is an M3902 M3903 or M3904 you can use the built in microphone and speaker instead of the handset to make of receive a handsfree call While on an active call you can swi
31. personal authorization code Note If you make a mistake while entering a code or number on the Meridian SL 100 press Key and re enter the code to Enter your User ID Use the dial pad to Enter the primary line DN assigned to your Virtual Office telephone On the Meridian SL 100 you receive dial tone Use the dial pad to Enter the primary line DN for your telephone then after you receive dial tone Enter your passcode 333 A On the Meridian 1 you are prompted Virtual Office Note 1 If your Virtual Office telephone is configured as an M3903 you may only login to an M3903 If your Virtual Office telephone is configured as an M3904 you may only login to an M3904 Note 2 If two or more users are attempting to log on at the same moment the system processes the log on information for the first user The other user s will receive a System busy try later message Wait a moment and try to log on again To log off the Virtual Office telephone Ca 2 Dialthe Virtual office Terminal Log ofF SEE VILF FFC on the Meridian 1 or the Virtual Office Worker OUT VOWOUT FAC on the Meridian SL 100 or or 1 Lift the handset If available Press the autodial key PEE TE which has been configured to dial the VILF FFC Note 1 You can not be logged on to more than one Virtual Office telephone at any time Note 2 Your network administrator determines whether or not your Callers List and Redial
32. respond to it This feature must be enabled by your network administrator To answer an incoming call while on another call 1 Press the Hold Key when you hear the Hold aI tone The Call Waiting status icon appears in the display Calluait a GEM 2 Press the Call Wait Key CWait for M3902 to answer the call To return to your first telephone call 1 Press the Hold Key if you want to put Hold ws the second call on hold or or Press the Goodbye Key to end the second call 2 Press the Line DN Key associated with the first call condo If you do not have a Call Waiting Key Good 1 If you do not have a Call Waiting Key and you hear the Call Waiting tone press the Goodbye Key to end your current call 207 B 2 Press the Line DN Key beside the flashing status icon to answer the incoming call While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk Forward calls M3902 The Call Forward feature allows you to direct your calls to ring at another Line DN You cannot forward calls while your telephone is ringing To forward your calls Forward 18 Forward To view the number that your calls are being forwarded to Displays Forward To cancel Call Forward Forward To reinstate Call Forward to the same number
33. s display screen and indicator lights This option also provides information on the firmware currently in use on your M3900 series telephone After you select Disrlay diagnostics from the Options List menu im Use the up or down Navigation Key to scroll through the list and view changing display screens Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit Options List Activate Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone s speaker The network administrator must enable this feature After you select roue listening from the Options List menu ort n the Group listening m press or the On Key to turn on Group listening NK or press the Off Key to turn off Group listening Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 The Group listening selection will not appear in the Options List menu of your telephone unless this feature has been enabled by your network administrator Note 2 You must let the other party know when others are listening to the conversation This feature does not have a tone to inform the party on the other end of the call that the conversation is being monitored Call Log and Personal Directory display and navigation Call Log and Personal Directory display and navigation
34. to join the call To re establish Privacy if the additional person does not join the call 2637 Press the DN Key for which Privacy Release is active Additional Call Features Radio Paging Some telephone systems can have an on site Radio Paging system This system feature allows you to page a person and stay on the line until they answer The paged person answers the call when they enter a special Paging Meet me code from any telephone This connects the person paged to the party who paged them Note On the Meridian SL 100 dial the Paging Feature Access Code FAC A network connection is established with the paging access trunk This provides access to loudspeaker paging equipment Automatic Pre selection Automatic Post selection and Special Radio Paging features do not apply to Meridian SL 100 To use Automatic Pre selection Meet me page Liftthe handset Crue 3 333 2 Dial the Radio Paging FFC You receive paging dial tone 3 Dial the number of the party you want SEE to page You receive ringback ring tone Note 1 The person you paged uses any telephone to enter a Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 If your call goes unanswered for a preset time period you receive a continuous high pitched tone then silence Press the Goodbye Key To use Automatic Post selection The called party is either busy on the telephone or a
35. to move to previous messages or or hent Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messages or or debe Press the Delete Key to delete the current message or or Skip gt Press the Skip Forward Key to advance three seconds in the current m Skipt Press the Skip Backward Key to rewind three seconds in the current Ez MESSE guit 7 Press the Quit Key at any time to exit your voice messaging system Your telephone is now ready to make or receive new calls Hospitality features Hospitality features These hospitality features are intended for hotel operations use Note With the exception of Automatic Wake Up hospitality features are not available on the Meridian SL 100 Automatic Wake Up Although normally used as a hotel feature Automatic Wake Up may be useful to business users who require a timed reminder call feature From your telephone you may program the Meridian 1 system to automatically place a call to you ata predetermined time When you answer the call you hear recorded music for up to thirty seconds followed by a pre recorded announcement or the attendant To enter the time for a wake up call CS 1 Lift the handset 2 Dial the Automatic Wake Up Activate SEE FFC on the Meridian 1 or the Wake Up Request FAC on the Meridian SL 100 333 3 Dial the wake up time a 24 hour format hhmm
36. 0 Issue 1 00 January 2002 Printed in Canada www nortelnetworks com
37. 3904 56 Call Detail Recording Charge Account 54 55 Call Forward Internal 41 M3902 39 M3903 M3904 40 Remote 42 Selective 76 call hold 25 call indicator light 88 Call Join M3902 47 M3903 M3904 47 Call Log 8 97 access M3904 93 Call Log Key 6 94 95 Call Log options 85 Call Page 53 Call Park 29 M3902 28 M3903 M3904 30 Call Party Name Display CPND 8 Call Pickup 37 call status indication M3901 126 call timer 87 Call Trace 35 call transfer M3901 123 M3902 25 M3903 M3904 26 Call Waiting 38 Callers List 97 M3903 97 M3904 98 Calling Name and Number Delivery Blocking 76 Calling Party Number M3902 33 M3903 M3904 33 camp on forced 58 59 station 60 Card View 108 card view 8 Centrex Switchhook Flash 53 Centrex Exchange Switchhook Flash 53 charge account 33 55 Charge Account Forced M3902 54 M3903 M3904 56 charge calls M3902 54 M3903 M3904 56 Computer Telephony Adapter CTIA 127 128 Conference 35 48 124 M3902 45 M3903 M3904 46 Context Sensitive Soft Keys 3 4 8 copy from Redial List 109 Copy Key 6 8 Corporate Directory 114 Customer Originated Trace 75 D date format 87 Date time display 8 Dial Key 7 Dial Tone interrupted 8 dial tone special 9 dialing on hook 14 16 predial 14 Direct Inward System Access 42 43 Directed 29 Directed Call Park DCPK Key 29 directory 92 password protection 94 Directory Number DN 8 69 71 Directory Number DN Key 6 7 Directory Log Key 6 93 94
38. Digital Telephone Portfolio This document describes the M3901 M3902 M3903 and M3904 features and how to use them The M3902 M3903 and M3904 are described in the main portion of this document The M3901 is described in a separate section of this document For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide M3901 The M3901 has one Line DN Key and can be programmed with up to five features M3901 telephone Feature Activation Indicator Feature Goodbye Hold Line DN Message Call Status Incoming Call Indicator Mol n den UU OC Feature Card OU0U 20000 Volume Control Bar 553 8966 Note The Meridian SL 100 configures the Line DN Key as a Directory Number only M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line DN Key and three Programmable Soft Keys self labeled M3902 telephone LCD Indicator Message Waiting Light Incoming Call Indicator One Line DN Programmable Soft Keys self labeled Options LED Message Handsfree Key Transfer Hold Goodbye Navigation Keys Volume Control Bar LED Mute 553 8624 M3900 Series Meridian Digital Telephone M3903 The M3903 has two Progr
39. FFC Dial the charge account number You receive dial tone Dial the number of the person you want to add to the conference Press the Conference Key Additional Call Features Charge or Force Charge a call M3903 and M3904 Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a telephone restricted to local calls Note On the Meridian SL 100 the account code allows a user to enter a billing number If the account code is required the user is prompted fo enter a code by a tone after the telephone number is dialed If a user wishes to voluntarily enter an account code then flash the switch hook and enter Account Code FAC Flash the switch hook again to return to the call To charge or force charge a local or a long distance call to an account before you dial 1 Lift the handset Ca Account 2 Press the Account Key The screen displays Enter account number 3 Dial the charge account number Use SEE the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call ok 4 Press the OK Key 383 5 Dial the number To charge a call in progress Charge 1 Press the Charge Key The screen displays Select Charge Lyre Account 2 Press the Account Key ae The screen displays Enter account number Additional Call Features 3 Dial the charge account number U
40. Goodbye Key 2 Press the Line DN Key with the 237 EB y flashing icon to return to your original call Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered To use Timed Reminder Recall Trana 1 Press the Transfer Key The call is put p on hold 2 Dial the number where you want to SEE transfer the call 3 the Transfer Key again or or y Replace the handset before the person answers This starts the recall timer Note 1 On the Meridian SL 100 do not press the Transfer Key again replace the handset before the person answers Meridian SL 100 uses the Blind Transfer Recall feature Note 2 If the transfer is complete recall timer stops While on an active call If the transferred call is not answered your telephone rings CS 1 Lift the handset Trans 2 Press the Transfer Key and repeat the transfer to a different DN Note If you transfer a call to a person and they pick up the line while you are still on the line press the Goodbye Key to complete the transfer Check with your network administrator to determine the time interval of your recall timer Use Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant To contact the attendant while on a call 1 Press the Attendant Recall Ke RttRecall y wh
41. I also flashes to indicate a call on Hold The MWI produces a steady light to indicate that a message is waiting The MWI cannot show there is a message waiting if a call is on hold or if there is an incoming call Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone Please contact your System Administrator for additional details Note Wall attachment is available for all four models Accessory Connection Module ACM The Accessory Connection Module ACM provides the interface for adding the Analog Terminal Adapter External Alerter and Recorder Interface Computer Telephony Integration Adapter and Personal Directory PC Utility Cartridge The ACM is available for the M3902 M3903 and M3904 Analog Terminal Adapter ATA The Analog Terminal Adapter ATA allows you to connect an analog device such as a modem or fax machine to your telephone The ATA is available for the M3902 M3903 and M3904 models Computer Telephony Integration Adapter CTIA The Computer Telephony Integration Adapter CTIA provides an interface between M3900 Series telephones M3902 M3903 and M3904 and your PC for first party call control applications The CTIA also functions as a Personal Directory PC Utility Cartridge when used with the optional Personal Directory PC Utility software This accessory is not supported on the Meridian SL 100
42. Meridian Digital Telephones M3901 M3902 M3903 M3904 ie gt ran 2 gt Oo c xX 3 2 User Guide M3900 Series Meridian Digital Telephone 1 sp 2 ut 3 X 4 Your Telephone s Controls 5 Terms you should know 8 Your telephone call features 10 Use handsfree calling M3902 M3903 and M3904 10 Activate deactivate Group listening sss 12 Use the Predial feature see 14 Make a call 15 Make a call while on hook s 16 Fo ode DE 16 Ring Again M3902 HR p m 17 Ring Again M3903 and M3904 1 epe 18 Redial last number called sss 19 Use Speed Call 543909 20 Use Speed Call M3903 and M3904 21 Make a System Speed Call caccia etate oett otis toutes theres ipee 22 WS GNOME 22 Make an Intercom call sese 23 Answer a call 24 While on an active call 25 Place call on Hold et Ya eir tror 25 Transfer a call M3902 ssssssseneeneen nne 25 Transfer a call M3903 and M3904 sees 26 Use Timed Reminder Recall see 27 Use Attendant Recall d rr eb o
43. Press the Message Registration Key 283 2 Dial the room Directory Number DN 9 ge 3 Press the Message Registration Key To change a meter 1 Press the Message Registration Key 383 2 Dial the room Directory Number DN 333 3 Dial the correct meter count A Press the Key MegRea Gp 5 Press the Message Registration Key To reset a meter to zero MeaReg uj 1 Press the Message Registration Key 333 2 Dial the room Directory Number DN 3 Press the Key gg 4 Press the Message Registration Key Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms The maid enters the information from the telephone in each room To enter cleaning status RFoomStatus 4 EEE RoomStatus en EEE EEE Press the Room Status Key Dial the Directory Number DN for the room for which the cleaning status is being changed Dial one of the following cleaning status codes cleaning requested cleaning in progress room cleaned room passed inspection room failed inspection cleaning skipped not for sale You receive interrupted dial tone M Press the Key Dial the Maid ID If you dial the wrong Maid ID press the Key and redial the ID Press the Room Status Key Hospitality features Room Status Room Status lets you read the status of a roo
44. ae eae ORC ER PI UI em aeu 119 Program a feature or an Auto Dial sse 121 Aul Dig iussis MEM MP EE 122 Speed Cal 122 Use ta Sched en Dec eta irse boite EE EE Ene 123 Set up Conference coll iconos o tottn bitu teu ett 124 Activate Ring Again 125 Mus ooo MENOR RR 126 call ance ees ese teeta eee esas 126 Feature Activation Indicator 2 2 n epe 126 Message Waiting and Call Status Indicator 126 Accessories for the M3900 Series telephones Accessory Connection Module ACM Analog Terminal Adapter ATA Computer Telephony Integration Adapter CTIA Display based Expansion Module External Alerter and Recorder Interface Full Duplex Hands Free Module sss Oe aoe MEME Key based Expansion Module Personal Directory PC Utility Meridian 1 Flexible Feature Codes FFCs Meridian SL 100 Feature Access Codes FACs Index M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian
45. al label e g Purchasing Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit To restore all key labels 1 Use the down Navigation Key to highlight Restore 11 key labels Restore all key labels Select 2 Press the Select Key E The display asks you to verify that you want to restore all labels Restore 3 Press the Restore Key Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone After you select Screen contrast from the Options List menu Lower Higher From the Contrast screen press the or Lower Key to decrease the display contrast level or press the Higher Key to increase the display contrast level Press the Done Key to save changes Press the Quit Key or Options Key to exit Adjust volume Note After you select Volume ad3ustment from the Options List menu a list of adjustable items for your telephone model appears It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making To adjust the Ringer volume 1 Select Ringer from the Volume menu Finger Laner Higher 2 Press the Lower Key to decrease the or ringer volume or press the Higher Key em to increase the ringe
46. allers List Select 3 Press the Select Key Heu Old 4 Es the E Key to go top of or the new calls list or press the Old Key E to go to the top of the old calls list To access the Callers List using a Context Sensitive Soft Key or a Programmoble Feature Key Callers Press the Callers Key If there are new calls you are presented with the first call in the new calls list Call Log If there are no new calls you are presented with the first call in the old calls list To make a call from the Callers List 1 Use the Navigation Keys to highlight C jam the number you want to call Note 1 If you are calling an external or ES long distance number you will need to edit the number to add the access codes required by your system to make an external or long distance call Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string ial 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call To exit the Callers List without making a call ea Quit Key or the Call Log Key o exit or call Log IM Access and use the Callers List M3904 To access the Callers List using the Directory Log Key jus tr 1 Press the Directory Log Key 2 Use the Navigation Keys to highlight lt lt Call Log Callers List Call Log Callers List gt Select Hew Old EB NUN To access the Callers
47. als the number Both your telephone and their telephone ring When the telephone rings lift the handset You are connected to the camped on caller Note Your telephone can be programmed for either Camp on or Call Waiting but not both Note Forced Camp on is not available on the Meridian SL 100 Please refer to the Station Camp on feature Additional Call Features Station Camp on Station Camp on allows you to transfer an external call to a busy extension When the busy extension disconnects from its current call the transferred call will ring at the now idle extension To activate Station Camp on after answering an incoming external telephone call Trans 1 Press the Transfer Key The external party is on hold and you receive a dial tone The screen displays Call on hold dial number 2 Dial the internal extension number of 313 the telephone where the call is to be transferred Connect 3 On the M3903 and M3904 only m press the Connect Key Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen The external caller hears ring ringback signal or music Ee 4 Replace the handset C X The external caller is now camped on to the number you dialed Note 1 You cannot camp on to an extension that has the Call Waiting feature configured Note 2 f the camped on call is not accepted within a specified period of time
48. ammable Line DN Feature Keys self labeled with two features or lines configured on each key It also has four Context Sensitive Soft Keys self labeled M3903 telephone LCD Display Goodbye Hold r Message Waiting Light a Incoming Call Indicator be m Programmable Line DN EN OO o Feature Keys self labeled OOO OOO Context Sensitive LED 2 C Soft Keys self labeled Handsfree Key eo de D gt Copy m Fixed Feature Keys Shift Volume Control Bar Applications LE Navigation Keys Headset Mute Call Log Options Message Quit 553 8625B M3900 Series Meridian Digital Telephone M3904 The M3904 has six Programmable Line DN Feature Keys self labeled with two features or lines configured on each key It also has four Context Sensitive Soft Keys self labeled M3904 telephone LCD Display Goodbye Hol old Message Waiting Light Incoming Call Indicator ___ Programmable Line DN e Feature Keys self labeled Context Sensitive O C2 Soft Keys self labeled geo CCC Fixed Feature Keys Shift
49. amplifier should be higher than the volume setting on the telephone Unamplified headsets are compatible with the M3903 and M3904 An unamplified headset should be plugged into the headset jack With Headset selected as the On hook default path you can make calls or answer incoming calls by pressing a DN Key For an unamplified headset access Volume Adjustment in the Options List to adjust the headset volume and sidetone M3904 that work best with the headset you are using You may also use the Volume Control Bar to adjust the headset volume while you are on a call Refer to your distributor for the latest product bulletin from Nortel Networks for recommended headset types for the M3900 Series telephones Key based Expansion Module The Key based Expansion Module provides additional line DN or feature keys for the M3904 You can add up to two Key based Expansion Modules for a total of 44 additional line DN or feature keys Personal Directory PC Utility The Personal Directory PC Utility provides a faster easier way to create or modify the Personal Directory on the M3904 You can enter names and numbers into a directory file on your PC and download the file directly from the PC to the M3904 through a serial port connection You can also upload the Personal Directory from the M3904 to your PC so that you can modify the directory The PC and the M3904 are connected using the Personal Directory PC Utility Cartridge The Computer Telephony
50. atically inserted after the required number of digits have been entered 3 Dial the associated telephone number Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Note 1 Dial the access code if required followed by the internal external or long distance telephone number 4 Press the Done Key to save the code and number Lift the handset Press the Speed Call Controller Key or the Speed Call User Key The screen displays Enter cade Make a call the telephone number 333 3 Dial the Speed Call code assigned to The number is automatically dialed Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone s class of service restrictions The System Speed Call feature is set up on the system by your network administrator It is a speed dial number that is common to many users therefore it is set up on the system not on your individual telephone To make a System Speed Call CaN 1 Lift the handset secre 2 Press System Speed Call or Controller key or the System Speed ER as Call User Key or enter the System Speed Call User FFC Meridian 1 or FAC Meridian SL 100 333 3 Dial the Speed Call code assigned to the telephone number The number is automatically dialed Use Hot Line The network administrator can program a Hot Line Key
51. ation Indicator flashes 3 Diala 1 to 3 digit Speed Call code SEE ask your network administrator for the number of digits required 4 Dial the number you want to program SEE to the Speed Call code entered in the previous step m 5 Press the Features Key 6 Press the Dial Pad Number Key for the aaa Speed Call Controller feature M3901 Feature Operation To make a Speed Call Feature Fx EEE EEE Use Call Transfer Lift the handset Press the Features Key Press the Dial Pad Number Key for the Speed Call Controller feature or the Speed Call User feature Dial the Speed Call code of the number you want to call The Speed Call feature automatically dials the number Use the Transfer feature to redirect a call to a third party To use the Transfer feature Crou fene P das ds Rue EEE Press the Hold Key to put the active call on hold Note The previous step is not required if the Automatic Hold feature is active 2 Press the Features Key Press the Dial Pad Number Key for the Transfer feature Dial the number where you want to transfer the call Press the Features Key when you hear ringing tone Press the Dial Pad Number Key for the Transfer feature Note On the Meridian SL 100 use steps one to three then hang up If you continue a three way conversation is established M3901 Fea
52. bel above them that changes based on available features functions or the active application Programmable Line DN Feature Keys M3903 or M3904 are located at the sides of the upper display area Once configured these Programmable Line DN Feature Keys provide one touch feature activation An status icon indicates call or feature status Terms you should know Terms you should know Attendant The attendant is a telephone operator in your organization Call Log The Call Log can be configured to store either unanswered or all incoming calls These entries can be accessed through your directory menu Call party information When your telephone rings the display shows Call Party Name Display CPND information The system must have CPND enabled The display shows the phone number and name if available of the incoming call Card View The Card View displays a directory entry name and telephone number Context Sensitive Soft Keys The four keys located directly below the display on the M3903 and M3904 are referred to as Context Sensitive Soft Keys The label and function of each key changes depending upon the available features or the active application Copy Key The Copy Key allows the M3904 to copy information from an application like Corporate Directory or from the Callers List or Redial List to the Personal Directory Date time display feature The Date time display feature shows the month and da
53. ccess and use the Personal Directory number for Chris 38 v v v PT EI AC Done 1 Dial name using the key pad Note Press the Up Navigation Key to access special characters you may want to include in the name Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to name entry without selecting a special character 2 Press the dial pad key with the desired letter repeatedly until that letter appears on the display 3 Press the right arrow key to go to the next letter Note The cursor automatically advances to the next position if a different from last key is pressed or after a short pause 4 Press the Next Key 5 Use the dial pad to enter the telephone number associated with the name entered above Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 f you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call 6 When you have finished entering all of the digits press the Done Key to save the changes Access and use the Personal Directory 7 Press the Quit Key or the Directory Log Key to exit or Gre CA Add an incoming cal
54. ccount Code FAC Flash the switch hook again to return to the call To charge or force charge a local or a long distance call to an account before you dial 1 Lift the handset Cm Charge 2 Press Charge Key or enter the Call Detail Recording Charge Account FFC 332 3 Dial charge account number You receive dial tone 383 A Dial the number To charge a call in progress Transfer BG 1 Press the Transfer Key Charae 2 Press Charge Key or enter the Call E Detail Recording Charge Account FFC 383 3 Dial the charge account number 27 B A Press the Line DN Key to return to your call To charge a call to an account when Additional Call Features you transfer a call To charge a call to an account when you add someone to a conference call Transfer z ird Charge Transfer NS Cont Charge EEE HEE Cont 5 Press the Transfer Key The call is placed on hold Press Charge Key or enter the Call Detail Recording Charge Account FFC Dial the charge account number You receive dial tone Dial the number to where the call is to be transferred Press the Transfer Key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer Key Press the Conference Key The call is placed on hold Press Charge Key or enter the Call Detail Recording Charge Account
55. csssssscsssssscsesesseeseeaenees Use the buzz signal MOT Call Page to make an announcement s sse Centrex Exchange Switch Hook Flash Charge or Force Charge a call M3902 Charge or Force Charge a call M3903 and M3904 44 45 Enhanced Override Feature 2 22 58 Fon 59 Station Camp on rennen nennen nennen e 60 Override Feature ioutelstctocidiseuto sis ime ERO HE 61 Privacy Release NRI RU NM 62 Radio Paging 12 9 59 4 JUNDHIIRDIDNEEU UM Mp eni 63 Call TP POTNIT ETERNA RERO 65 Use the Voice Messaging control screens 65 Hospitality features 67 Automatic Wake sosta apa ert ope 67 Message Registration ccesesceeeeeeeeeneeesesaeeeeeeeeeeneeeeneeeseaeeesneeeensaes 69 Maid Identification RIETI EO 70 71 Meridian SL 100 CLASS Features 72 Anonymous Caller Rejection tenetis neis tts 72 Automatic Callback n ener 73 Automate Recall oo paca etate tacito sott 74 Customer Originated Trece sese 75 Calling Name and Number Delivery Blocking 76 Selective Call Forward dede tiet tite Ae trt aee id e d odes 76 Telephon
56. d BEE Deactivate FFC 4 Dial your Station Control Password 383 5 Dial your DN You get a dial tone before you dial your number 6 Press the 4 Key Note When you use the Remote Call Forward feature to change the number to which your calls are being forwarded this information is not updated on the display of your M3900 Series telephone The telephone s display will continue to show the last call forward number that was entered from the telephone using the Call Forward feature Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone Note This feature is not available on the Meridian SL 100 To lock your telephone Ga 1 Lift the handset 2 Dial the Electronic Lock Activate FFC BEE and your Station Control Password Note If you perform this operation from someone else s telephone also dial your DN 3 Press the Goodbye Key 7a To unlock your telephone pre 1 Lift the handset 2 Dialthe Electronic Lock Deactivate FFC SEE and your Station Control Password Note If you perform this operation from someone else s telephone also dial your DN 3 Press the Goodbye Key Sy To change your password must be done from your telephone pr 1 Lift the handset 2 Dial the Station Control Password SEE Change FFC and your current password Dial your new password t
57. dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code FAC that will automatically set up a call to the last Directory Number DN you dialed on your individual line DN regardless of whether the call was answered unanswered or busy Check with your network administrator regarding the availability of this feature To activate Automatic Callback after you have dialed a number vove yr 2498 Doo dida mat Sy CE To cancel Automatic Callback 2498 HEE Press the Goodbye Key to disconnect the call Press the Line DN Key Dial the Automatic Callback Activate FAC and follow the instructions provided by the announcement Press the Goodbye Key When both your line and the called party s line are idle your telephone will ring When the telephone rings lift the handset You will hear normal ringback ring fone Press the Line DN Key Dial the Automatic Callback Deactivate FAC Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code FAC that will automatically set up a call to the last incoming call on your Directory Number DN
58. display and navigation 92 Access your Personal Directory Callers List or Redial List M3904 93 Call Log and Personal Directory password protection M3903 and M3904 esatto tiet 94 Call Log Access and use the Callers List M3903 97 Access and use the Callers List M3904 98 Redial List 100 Access and use the Redial List M3903 100 Access and use the Redial List 3904 101 Access and use the Personal Directory 102 Access the Personal Directory essent 102 Add Personal Directory entry 12 terrere 102 Add incoming 104 Add an outgoing call TT 105 Delete or edit a Personal Directory entry 106 Delete your Personal Directory sss 107 Use the Personal Directory to make a 107 View ao ue delen 108 Search for entry ior eh 109 Copy a number from the Redial List sss 109 Set to Set Messaging 111 Corporate Directory 114 Virtual Office 117 M3901 Feature Operation 119 M3901 Fixed Sys
59. e Selectable Display Key until the conferee that is to be disconnected is displayed on the screen 3 Press the Goodbye Key If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees The LCD indicator tuns off Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group one at a time until they have all answered Ask your network administrator for details on how to create a conference call group To call group members CEA 2 Press the Group Call Key or enter the GrourCcall ea P y Group Call FFC The feature automatically calls all group members The icon flashes until all members answer Lift the handset Their phone numbers appear on the display as they answer When the last person answers the Group Call indicator lights steadily Note 1 When a person in your group is on a conference call or another group call they are not connected to your group call Note 2 After all the people in the group have answered only the person who made the group call can put the call on hold Note 3 On the Meridian SL 100 use the Preset Conference feature for group calls Dial the specific DN for Preset Conference simultaneous ringing of the pre selected parties is activated Talk with more than one person To answer a Group Call To end a Group Call
60. e customized and only one message can be stored You can check your Call Log to determine whether or not a caller was sent the set to set message A M3903 M3904 will appear beside the call log entry of the callers who saw your message Nofe This feature is not available on the Meridian SL 100 To access Set to Set Messaging Applications i a 1 Press the Applications Key 2 From the Applications menu use the Navigation Keys to highlight Set to Set Messaging Set to Set Messaging Select 3 Press the Select Key The Set Set Msg screen appears indicating the status of the feature on or off and whether or not a message is stored defined in memory Note On the M3904 if you have activated password protection on your Directory Log you will need to enter your password to continue To edit the currently stored message or to create a new message Edit 1 Press the Edit Key Set to Set Messaging To select a message provided by your network administrator To customize a message provided by your network administrator EEE Done ae e Select s e 2 From the Edit Mode screen use the dial pad to enter a text message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case characters Press the Cancel Key to exit the screen without saving changes Note 1 Please refer to Add a Personal Directory entry
61. e Quit Key or the Directory Log Key to exit Note You can edit the name or number before or after you save to the Directory Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry ae J Delete Wes To edit a Personal Directory entry Hest Done or Brasov CE Use the Navigation Keys to highlight the entry you want to edit or delete Press the Delete Key to delete the currently highlighted entry in your Personal Directory Press the Yes Key to confirm the deletion Press the Edit Key to change the telephone number or name Use the Navigation Keys to highlight the character you want to change Use the dial pad to enter the desired changes Refer to Add a Personal Directory entry on page 102 for an example of how to use the dial pad to enter names Press the Next Key Edit the number if necessary Press the Done Key to save the changes Press the Quit Key or the Directory Log Key to exit Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory DelList 1 Press the Delete List Key mS The display shows Delete 11 entries vo Ha 2 Press the Yes Key if you want to delete or all the entries in your Personal EN GE Directory or press the No Key if you want to return to the top of the Personal Directory with no changes made 3 Press the Quit Key or t
62. e display 77 M3902 display nedum E E Le EE 77 M3903 display 77 M3904 display gama eee ne A 78 Options List 79 Select a language I RE EET T 80 Change a Feature Key label M3902 80 Change a Feature Key label M3903 and M3904 82 Adjust Screen contrast Lose i DIDI MURIS ER NU DDR 84 Adjust volume MM oeaeseseassese 84 Choose Ring Boetii ne ont dieses ten bita Tere Tee ree EU 85 Select Call Log options ascussccxiatcedtts dte tuni rei ra rer rta 85 Use T 86 Select Preferred name match sss 86 Set up area code 86 Enable 87 Select Date time duca bug opt e 87 Enable 87 Use Headset poti on call 24r nte 88 Activate Headset port external alerter esses 88 Use Call indicator 88 Set On hook default path iicet 89 Display diagnostics MB I I m 89 Activate Group Listening sssssssssseee eene ener 90 Call Log and Personal Directory display and navigation M3903 Call Log display and navigation 91 Access your Callers List or Redial List 3903 9 M3904 Personal Directory and Call Log
63. e is available for both internal and external calls When the key is pressed your Directory Number and the telephone number of the caller are recorded for access by your network administrator To use Call Trace while you are on a call Calltrace Press the Call Trace Key Note On the Meridian SL 100 press the MalcsHold Malicious Call Hold Key To use Call Trace if you do not have a Call Trace Key Trake Conf 1 Press the Transfer Key or the or Conference Key Note On the Meridian SL 100 press only the Transfer Key 2 Dial the Malicious Call Trace FFC 383 Meridian 1 or the Malicious Call Hold FAC Meridian SL 100 2637F Q 3 Press the Line DN Key beside the z Um flashing LCD indicator to return to the call Note On the Meridian SL 100 after dialing the Malicious Call Hold FAC you are automatically reconnected to the calling party Incoming calls Incoming calls This section describes features that you can use with incoming calls Activate Automatic Answerback When Automatic Answerback is active your set automatically answers in handsfree mode after one ring Note When Automatic Answerback is active calls do not forward to your voice message service To use Automatic Answerback Autofns aan Press the Automatic Answerback Key To deactivate Automatic Answerback E Press the Automatic Answerback Key Incoming calls Use Call Pickup Call Pickup allows you t
64. ering the name and telephone number you are returned to the Corporate Directory To transfer a call to a number in the Corporate Directory 1 Before accessing the Corporate La Directory press the Transfer Key a 2 Press the Applications Key Follow the steps outlined in To use the Corporate Directory application on page 114 to find the person to whom you want to transfer the call Dial 3 Press the Dial Key to transfer the call to a the person whose name is highlighted Virtual Office Virtual Office The Virtual Office feature available on the M3903 and M3904 allows you to log into a specially designated M3903 or M3904 telephone When you log into the telephone your individual configuration is downloaded to the telephone for line DN and feature access Virtual Office is ideal for use on a telephone which may be assigned to different users depending on the hour of the day or the day of the week To logon to the Virtual Office telephone ex 2 Dialthe Virtual office Terminal Log oN SEE VTLN FFC on the Meridian 1 or the Virtual Office Worker IN VOWIN FAC on the Meridian SL 100 1 Lift the handset Login screen Enter your password 283 3 On the Meridian 1 from the VIN using the telephone s dial pad On the Meridian SL 100 you receive dial tone Enter the VOW authorization code if required on your system then after you receive dial tone Enter your
65. ess Next to copy the incoming call without editing the name Edit the number if required see notes for step 5 and go to step 6 or Clear Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case Keys as needed Hest 5 Press the Next Key Make changes to the telephone number if required Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are copying an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call borne 6 Press the Done Key The entry is saved to your Personal Directory and you are NE returned to the Redial List Set to Set Messaging Set to Set Messaging With the Set to Set Messaging application activated available on the M3903 and M3904 an internal caller using an M3903 or an M3904 receives a quick visual message which you have selected whenever they dial your telephone number The length of your message is limited to 24 characters The message is entered through the dial pad keys using a process similar to the one used for entering names in the M3904 Personal Directory Your network administrator may provide access to a list of up to ten messages which you may customize and select as your current set to set message Only one message at a time may b
66. ess the Done Key to activate Call Forward Press the Check Forward Key Press the Exit Key to return to the previous screen This action will leave Call Forward active Press the Check Forward Key Press the Cancel Forward Key While you are away from your desk Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN Calls originating outside your Meridian 1 system will still ring at your telephone You cannot forward calls while your telephone is ringing To forward your internal calls IntForward 38 IntForuanrd d a To cancel Internal Call Forward IntForward d am To reinstate Internal Call Forward to the same number IntForward Cm IntForuanrd d mm 1 Press the Internal Call Forward Key or lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN where you want to forward your calls 3 Press the Internal Call Forward Key Press the Internal Call Forward Key or lift the handset and enter the Internal Call Forward Deactivate FFC Press the Internal Call Forward Key twice Note The Meridian SL 100 uses the Call Forward Busy Don t Answer Internal External FAC This feature allows Meridian SL 100 user to e Forward an incoming call which originated internally from a DN in the same customer group as you e Forward an incoming call which originated externally from a DN out of your cust
67. ess the Quit Key or Options Key to exit Change a Feature Key label M3902 You can change the labels on the three feature keys located at the bottom of the display on the M3902 To change a Feature Key label 1 Use the down Navigation Key to highlight Change feature key label Change feature key label Select 2 Press the Select Key n This action takes you to the Feature Key menu and highlights Edit feature key label Select 3 Press the Select Key again NE The prompt asks you to select the key you want to change gm 4 Usethe Navigation Keys to highlight the label you want to change e g Auto Options List Select 5 Press the Select Key 6 Press the Dial Pad Key that is printed SEE with the first letter in your new label Press the key until the correct character appears 7 Repeat step 6 until you have changed the entire label Press the Done Key to save changes Press the Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your M3900 Series telephone please see Add a Personal Directory entry on page 102 Note 2 You cannot change the label on your primary DN Note 3 Use the Case Key to change the case of the letter as needed You can use the Delete Key to delete one character or the Clear Key if you want to delete the entire label Note 4 Press the Up Navigation Key to access special characters you may want to include
68. formation the lower display area contains a single line which displays feature information If you are viewing a list that contains more than one item you must use the Navigation Keys to scroll through the list When the item you want appears press the Select Key Line Feature Key Status Date time display Call party info Feature Status info Options info Directories info Auto Dial Aug 20 5 48F 5 Heu callers Forward Callers Redial P 553 9077C Telephone display M3904 display The upper portion of the display on the M3904 gives call status information the lower display area is a three line feature information display DizrFlas Intercom Line Feature UConfSelbsr 2639 Key Status emm Autobial 2627 Aug 28 3148F Date time display Call party info HORTEL METWORKS Feature Status info Options info Hew callers Directories info Forward Callers Fedial Sp 553 9076C Note Refer to Your Telephone s Controls on page 5 and for more information on display and specialized key information Options List The Options List available on the M3902 M3903 and M3904 allows you to customize certain characteristics of your phone Screen prompts take you step by step through procedures and keep you informed on the status of the following settings Language Change feature key label Screen contrast Volume adjustment Ring type Call log options Live dial pad
69. ghlig select either Loa all calls Log all calls or or Log unanswered calls Lod unanswered calls 9 Note Hew call indication must be set to On if you want Call Log notification Press the Done Key to save selection Press the Quit Key or Options Key to exit Use Live dial pad The Live dial pad option available on the M3904 allows you to press any dial pad key to automatically access a dial tone After you select Live dial rad from the Options List menu On Off From the Live dialpad screen press or the On Key to turn on Live dial pad or ES L press the Off Key to turn off Live dial pad Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Preferred name match The Preferred name match option available on the M3904 displays the names of incoming and outgoing callers as stored in your Personal Directory if the telephone number matches the one stored in your directory This option allows you to personalize the displayed names for incoming and outgoing calls After you select Preferred name match from the Options List menu On ort From the Name match screen press or the On Key to turn on Preferred name LE match or press the Off Key to turn off Preferred name match Press the Done Key to save changes Press the Quit Key or Options Key to exit Set up area code Using the Area code set up option available on the M3904 causes the Callers List and Calling Line ID CLID display sho
70. he Directory Log Key to exit or Directory Log i Lr Use the Personal Directory to make a call To use the Personal Directory to make a call 1 Use the Navigation Keys to highlight the desired name or number Note If you are dialing an external or Purchasing long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call Dial 2 Press the Dial Key ae Note If your primary DN is busy the following message will be displayed Unable to Dial Busy Primara Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry To look at the Card View 29 80 Purchasing dS To dial from the Card View 1 5 Dial To exit the Card View aD 1 Use the Navigation Keys to highlight the desired name 2 Press the right Navigation Key 1 Use the Navigation Keys to show the name and number of the currently selected entry in the Card View Note If you are dialing an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call 2 Press the Dial Key to place the call Note If your primary DN is busy the
71. he Done Key to save changes 6 Press the Quit Key to exit To mute a group listening call 7 1 Press the Mute Key The LED flashes 2 Press Mute Key again to return to two way conversation To switch from Group listening to handsfree Press the Handsfree Key Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number containg up to 31 digits and make corrections before you dial the number To use Predial v 1 Replace the handset if it is off the cradle 3 2 Dial the number Note 1 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 2 If you are calling an external or long distance number be sure that the appropriate access codes are included 2637 aD 3 a Line DN Key to receive dial The displayed predialed number is automatically dialed 4 Lift the handset when the called party om answers or if on handsfree begin to talk Note You cannot use the Predial feature if the Live dial pad feature is active Make a call Make a call This section describes features that you can use when you make a call There are several ways to make a call from your M3900 Series Meridian Digital Telephone To make a call from your telephone use the features described in this chapter To make a call es or 2637 or Lift the handset or Press the Line DN Key or Press the Hand
72. he Meridian SL 100 supports Ring Again on busy tone only Fastufa Fx 2 Press the Features Key ao 3 Press the Dial Pad Number Key for the gu Ring Again feature Oooo gt 4 Replace the handset pr To use Ring Again to call your party when you receive notification Lift the handset a CA 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Ring Again feature Ring Again dials the number To cancel the Ring Again feature E 1 Press the Features Key 2 Press the Dial Pad Number Key for the dd Ring Again feature before you hear the Ring Again notification tone M3901 Feature Operation Make a call To dial a number while on hook m l Press the Line DN Key 333 2 Dial number 3 the handset and speak when the CES X party answers To use handset and dial number 1 Lift the handset the telephone Cru automatically selects the Line DN EEE 2 Dial the telephone number Receive a call To receive a call Lift the handset when the telephone C rings and begin to talk Feature Activation Indicator The Feature Activation Indicator FAI serves all five programmable feature keys The feature indicator LED winks or lights when a feature is active Message Waiting and Call Status Indicator The Message Waiting Indicator provides three functions the MWI flashes for an incoming call the MW
73. hones are disconnected and must re access the paging trunk To connect to the paging system CBN 383 2 Dial the paging trunk access code The connection to the paging system is complete 1 Lift the handset 3 Make your announcement To disconnect from the paging system Goodbye Press the Goodbye Key Centrex Exchange Switch Hook Flash Centrex Exchange Switch Hook Flash allows you to signal the Central Office Exchange CO during an established call to use a Centrex service such as call transfer or three way calling To use Centrex Exchange Line Switch Hook Flash CentrexSHF m l Press the Centrex Switch Hook Flash Key You receive special dial tone 2 Dial the codes for your custom Centrex feature 3 Press the Goodbye Key to end the call Note The Meridian SL 100 is a central office based PBX and this feature is not available condo sga Additional Call Features Charge or Force Charge a call M3902 Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a telephone restricted to local calls Note On the Meridian SL 100 the account code allows a user to enter a billing number If the account code is required the user is prompted to enter a code by a tone after the telephone number is dialed If a user wishes to voluntarily enter an account code then flash the switch hook and enter the A
74. ile on a call Stay on the line until the attendant answers Goodbye 2 Press the Goodbye Key The caller remains connected to the attendant Note On the Meridian SL 100 the Attendant Recall Key is not available use the Transfer Key to connect a call to the attendant Use Call Park M3902 The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone You can park an incoming call and page the called party When you use Call Park you do not tie up a line Your network administrator can set up a System Park Extension where most calls are automatically parked If configured network wide Call Park can be used across networks While on an active call To Park a call on the System Park DN or your own DN Fark To park a call on a DN other than the System Park DN or your own DN Fark EE Fark To park a call using FFCs FACs Fere C EE d Cres C Press the Park Key If there is a System Park DN the call automatically parks on the System Park DN Otherwise it parks on your DN Note On the Meridian SL 100 press the Park Key and you receive a confirmation tone Press the Park Key again or the Goodbye Key 3 Press the Park Key Dial the DN where you want to park the call Press the Park Key Note On Meridian SL 100 press Directed Call Park DCPK Key Dial the DN where you want to park the call Press DCPK
75. in the label Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore all key labels 1 Use the down Navigation Key to wee e highlight Restore all key labels Restore all labels Select 2 Press the Select Key E The display asks you to verify that you want to restore all labels Paso 3 Press the Restore Key Press the Done Key to return to the Options List menu Press the Options Key to exit Change a Feature Key label M3903 and M3904 You can change the name on the Programmable Line DN Feature Keys self labeled These keys are located on both sides of the top portion of the display area on the M3903 and M3904 To change a Feature Key label q Tes Change feature key label Select 2 Select 3 HutoDial EEE Press the down Navigation Key once to highlight Change feature key label Press the Select Key This action takes you to the Feature Key menu and highlights Charge feature key label Press the Select Key again The prompt asks you to select the key you want to change Press the Programmable Line DN Feature Key whose label you want to change e g AutoDial Press the Dial Pad Key that is printed with the first letter in your new label Press the key until the correct character appears
76. inistrator regarding the availability of this feature To activate Customer Originated Trace after receiving a harassing or prank telephone call 1 Press the Goodbye Key to disconnect D from the harassing or prank telephone call 2498 ea 2 Press the Line DN Key CustOriatr CES 3 Press the CustOrigIr Key or dial the Customer Originated Trace FAC An announcement will inform you whether or not the call was successfully traced 4 Press the Goodbye Key to disconnect The feature is automatically deactivated Contact your network administrator for follow up actions Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number DN or your name and DN on the display of the party you are calling This feature is available on a per call basis Instead of your name and or telephone number being displayed the word Private is displayed on the called party s telephone display Check with your network administrator regarding the availability of this feature To activate Calling Name and Number Delivery Blocking 2498 73 l Press the Line DN Key 2 Dial the Calling Name and Number SEE Delivery Blocking FAC Lis
77. istrator to determine your specified period of time 1 Lift the handset 2 Press the Direct Park Key or enter the Call Park FAC 3 Dial the DN where you parked the call Note 1 If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Check with your network administrator to determine your specified period of time Note 2 Check with your network administrator to determine your System Park DN While on an active call Calling Party Number M3902 The Calling Party Number feature allows you to record a caller s number for accounting purposes while on an established call Note This feature is not available on the Meridian SL 100 To record a caller s number CPartu l Press the Calling Party Key Enter p number appears on the display 2 Dial the calling party s telephone 205 number CPartu 3 Press the Calling Party Key Calling Party Number Charge Account M3903 and M3904 The Calling Party Number Charge Account feature allows you to record a caller s number or charge account number for accounting purposes while on an established call To record the calling party number or charge account number Meridian 1 Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number or CPartu Press the Calling Party Number Key The screen displays Enter Calling Par
78. ker To make a voice call CEA UniceCall Em 2 Press the Voice Call Key Make your announcement 1 Lift the handset wo gt Press the Goodbye Key To respond to a voice call Your telephone rings once and you Cra hear the caller s voice through your speaker Lift the handset Note On the Meridian SL 100 use the Individual Page from the Group Intercom GIC feature Press the GpIntercom Key and dial the appropriate GIC number After the first ring press the Gplntercom Key and a one way connection is established Make your announcement over the speaker Use the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad Note This feature is not available on the Meridian SL 100 To use Voice Messaging controls CE Message VA 2 Press the Message Key 1 Lift the handset 3 Use the dial pad to log in to your voice SEE mailbox Uma 4 Press the Voice Message Key Additional Call Features Plau 5 Press the Play Key to play your first new message Note Use the More Key to view additional message options Stor 6 Press the Stop Key to pause playback of the message Press Play to resume playback or or Last Press the Last Key to go to the previous message Press Play to playback the message or Press Last again
79. l ETS C 1 Press the Copy Key The displays shows the message Cory ta Dirctry 2 Press the Directory Key Hest 3 Press Next to copy the incoming call without editing the name Edit the number if required see notes for step 4 and go to step 5 or or Clear Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case Keys as needed Hest 4 Press the Next Key Make changes to EH the telephone number if required Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 f you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call Dane 5 Press the Done Key to save the entry in your directory Access and use the Personal Directory or Directory Log Add an outgoing call Con f Ce Dirctra Het Done or Gre CA 6 Press the Quit Key or the Directory Log Key to exit Note You can edit the name or number before or after you save to the directory 1 After the person you called answers press the Copy Key The displays shows Cor to Press the Directory Key Add the name using the dial pad Delete and Case Keys as needed 4 Press the Next Key 5 Press the Done Key to save the changes 6 Press th
80. ll Log Redial Listi Vv Select 553 9080 Call Log and Personal Directory display and navigation Access your Personal Directory Callers List or Redial List M3904 To access the M3904 Directory Log Directory og l Press the Directory Log Key Note When you press the Directory Log Key your Personal Directory is automatically selected At this point you may begin searching the directory using the telephone s dial pad See Search for an entry on page 109 cm 2 Use the Navigation Keys to highlight the Personal Directory or Call Log that you want to view Personal Directory Call Log Callers List Call Lod RedialLizt Select 3 Press the Select Key To access the M3904 Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Callers Redial Press the Callers Key to access the or Callers List or press the Redial Key to L access the Redial List To exit the M3904 Directory Log Press the Quit Key or the Directory Log Key to exit or Gre CA Call Log and Personal Directory display and navigation Call Log and Personal Directory password protection M3903 and M3904 You can password protect your Callers List and Redial List Your password also protects your Personal Directory M3904 only If password protection is activated you will be asked to enter your password each time you
81. ll on hold dial number 2 Dial the number of the person you BEE want to add to the conference par 3 Press the Swap Key to switch between or talking with the original caller and the SA new caller Press the Connect Key to complete the conference Everyone is able to join the conversation If the person you attempt to add to the conference is unavailable Goodbye 7 1 Press the Goodbye Key 23 em 2 Press the Line DN Key with the flashing icon to return to your original call Talk with more than one person Join a call M3902 The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your telephone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Conf 1 Press the Conference Key GE 2 Press the Key that has the caller you want to connect to your current call Cont 3 Press the Conference Key again 98 The person hold joins your conversation Join a call M3903 and M3904 The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your telephone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current
82. m using the display To read the status of a room BOSE sis a 1 Press the Room Status Key 2 Dial the Directory Number DN for SEE the room The DN is displayed followed by a two digit code The first digit indicates the occupancy status El room vacant 1 room occupied The next digit indicates the cleaning status of the room 1 cleaning requested 2 cleaning in progress 3 room cleaned 4 room passed inspection 5 room failed inspection 6 cleaning skipped T not for sale RoamStatus 3 Press the Room Status Key Meridian SL 100 CLASS Features Meridian SL 100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line DN for which calling name and number have been intentionally blocked Only calls in which the information has been blocked are rejected Check with your network administrator regarding the availability of this feature To activate Anonymous Caller Rejection SS 1 Lift the handset 2 Dial the Anonymous Caller Rejection SEE Activate FAC A recording or confirmation tone informs you that Anonymous Caller Rejection is activated To deactivate Anonymous Caller Rejection CERO 1 Lift the handset 2 Dial the Anonymous Caller Rejection SEE Deactivate FAC A recording or confirmation tone informs you that Anonymous Caller Rejection is deactivated Note Availability of this feature is
83. n Headset port a C external alerter or press the Off Key to turn off Headset port external alerter Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Nortel Networks distributor Use Call indicator light The incoming call indicator light can be controlled on the M3904 After you select Call indicator light from the Options List menu On Dff From the Indicator screen press the or On Key to turn on Call indicator light p or press the Off Key to turn off Call indicator light Press the Done Key to save changes Press the Quit Key or Options Key to exit Set On hook default path The On hook default path option available on the M3903 and M3904 automatically opens the voice path on either a Headset connected to the headset jack or on Handsfree when you press a Line DN Key After you select On hook default Path from the Options List menu From the On hook path menu use the Navigation Keys to highlight and select either HERE EE Handsfree selected or or eer UMS Headset selected Press the Done Key to save selection Press the Quit Key or Options Key to exit Note Refer to Headsets on page 128 for information on recommended headset types for your telephone Display diagnostics The Display diagnostics option tests the functionality of your telephone
84. ne or no answer Note On the Meridian SL 100 Ring Again is available on busy tone only 2 Press the Ring Again Key or enter the Ring Again Activate FFC When the number you want to reach is available or the person has re used their set you hear the Ring Again tone 1 Liftthe handset you receive dial tone Note If you used the Ring Again Activate FFC the number is automatically dialed 2 Press the Ring Again Key Make a call To cancel Ring Again before notification RingAgn Press the Ring Again Key a second time before hearing the notification mm tone or enter the Ring Again Deactivate FFC Ring Again M3903 and M3904 Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again or no answer 333 1 Dial a number and receive a busy tone Note On the Meridian SL 100 Ring Again is available on busy tone only RingAgn 2 Press the Ring Again Key The screen displays Ring again is achive To call a Ring Again party when you When the number you want to reach is receive notification available or the person has re used their set you hear the Ring Again tone So 1 Lift the handset or press a line DN 4 key RngaCall 2 Press the Ri
85. ng Call Key To cancel Ring Again before notification CanclRR Press the Cancel Ring Again Key The screen displays Ring Again is cancelled Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed This feature must be enabled by your network administrator To use Last Number Redial when using the handset ES 1 Liftthe handset 2637 En 2 Press a Line DN Key To use Last Number Redial when using handsfree 26 7 es Press the Line DN Key twice 2637 Gap The last number you dialed is automatically redialed Note On Meridian SL 100 press the Key twice Make a call Use Speed Call M3902 The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit access code Contact your network administrator to determine the capacity of your Speed Call list This will establish the number of digits you will enter for each access code A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number SecCtlr 1 Press the Speed Call Controller Key or lift the handset and enter the Speed ENS Call Controller FFC The triangular icon flashes indicating programming mode 2 The phone prompts you to dial a one SEE two or three digit code and the telephone
86. number Note Dial the access code if required followed by the internal external or long distance telephone number SecCtlr 3 Press the Speed Call Controller Key again or enter the Speed Call Controller FFC The code and number saved The flashing icon turns off To make a Speed Call 1 Lift the handset Ca Cost ls Spelis 2 T Call Controller ii or or the Speed Call User Key or enter the L1 Speed Call User FFC 333 3 Dial the Speed Call code assigned to the telephone number The number is automatically dialed Make a call Use Speed Call M3903 and M3904 The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit access code Contact your network administrator to determine the capacity of your Speed Call list This will establish the number of digits you will enter for each access code A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number Secltrl E EEE 38 Done To make a Speed Call CE Spectr Secller EB Press the Speed Call Controller Key The screen displays Enter Cade then number Dial a one two or three digit code Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Note A dash is autom
87. o locate the character Press the Select Key to choose the highlighted character Press the Return Key to return to message entry without selecting a special character Done 4 Press the Done Key Your message is saved and you return to the Set Set Msg Screen Note If you scroll to a different message in the Set Set Msg screen and press the Select Key your changes are erased To activate or deactivate Set to Set Messaging and exit the application On ort 1 Press the On Key Off Key to toggle the Set to Set Messaging status Ea between and Off Note 1 If messages have not been provided by your network administrator and a message has not been defined the On and Off Keys will not appear Use the Edit Key to enter a message before activating Set to Set Messaging Corporate Directory or Applications 8 Corporate Directory Note 2 f messages have been provided by your network administrator up and down arrows appear on the right side of the display The On and Off Keys appear for the most recently selected message 2 Press the Quit Key or the Applications Key to exit the Set to Set Messaging application Note If you press the Quit Key or the Applications Key before you press the Done Key you exit the application without saving your changes The Corporate Directory application available on the M3903 and M3904 allows you to search by entering the characters in the name of
88. o pick up a call from any telephone in the same Pickup Group or another Pickup Group This feature must be enabled by your network administrator To answer a call in your own Call Pickup Group FED Fickur 2 To answer an incoming call in another Call Pickup Group cum i a EEE GrePickur Lift the handset Press the Pickup Key or enter the Pickup Ringing Number FFC Meridian 1 or FAC Meridian SL 100 Lift the handset Press the Group Pickup Key or enter the Pickup Group FFC Dial the Pickup Group number of the telephone that is ringing Note 1 The network administrator assigns the Pickup Group number Note 2 This feature is not applicable on the Meridian SL 100 system To answer a call at a specific extension within your Pickup Group pm l en 2 38 ickur Lift the handset Press the DN Pickup Key or enter the Pickup Directory Number FFC Meridian 1 or the Directed Call Pickup FAC Meridian SL 100 On the Meridian SL 100 dial the extension number of the ringing telephone Note If the pickup DN is invalid you receive an overflow burst tone and the screen displays Release and try again Press the Goodbye Key Incoming calls Use Call Waiting Call Waiting puts your current call on hold while you answer an incoming call Example The attendant routes an outside call to you while you are on an existing call Call Waiting allows you to recognize the call and
89. omer group to a DN outside your customer group While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you from any telephone other than your own to forward your calls to any telephone Note On the Meridian SL 100 dial the Remote Access Directory Number You are prompted to enter the directory number of your telephone your PIN and the Call Forwarding authorization code Follow the prompts to activate deactivate or change call forwarding to a new destination To activate Remote Call Forward C3 EE Lift the handset 2 If you call from a telephone outside the system first dial your Direct Inward System Access number and wait for dial tone 3 Dial the Remote Call Forward Activate FFC to activate the feature 4 Dial your Station Control Password Note Refer to Secure your telephone on page 44 5 Dial your DN You get a dial tone before you dial your number Dial the number where you want to forward your calls If you forward calls to an invalid number you receive a fast busy tone Press the amp Key To forward calls to a previous call forward telephone number skip step six above While you are away from your desk To cancel Remote Call Forward CE 2 If you call from a telephone outside the SEE system first dial your Direct Inward System Access number and wait for 1 Lift the handset dial tone 3 Dial the Remote Call Forwar
90. press the Call Log Key M3903 or Directory Log Key M3904 To enable password protection call Log I or oreste QD CES Password Administration Select Select On 38 Enter EEE 1 Press the Call Log Key M3903 or the Directory Log Key M3904 From the Call Log menu M3903 or Directories menu M3904 use the Navigation Keys to highlight Password Administration Press the Select Key The Password Administration menu appears with Password enabled OFF highlighted Press the Select Key again to select Password enabled OFF Press the On Key to enable password protection Dial the password Press the Enter Key Dial the password again to confirm your password Call Log and Personal Directory display and navigation Enter 9 Press the Enter Key Done 10 Press the Done Key to save changes 11 Press the Quit Key or the Call Log K Quit y g Key M3903 or the Directory Log Key M3904 to exit Call Log TN oreste f 00 To disable Personal Directory password 1 Press the Call Log Key M3903 or the CIN Directory Log Key M3904 or Get CE 383 2 Dial the password Enter 3 Press the Enter Key adim 4 Usethe Navigation Keys to highlight Cap 5 Password Administration Password Administration Select 5 Press the Select Key The Password Administration menu appears with
91. r flashes To answer a call Ca or or 2637 Ceasa CO Lift the handset or Press the Handsfree Key M3902 M3903 and M3904 or Press the Line DN Key beside the LCD indicator as it flashes or Press the Headset Key if you have a headset connected to your telephone available on the M3903 and M3904 While on an active call While on an active call This section describes features that you can use while on an active call Place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second line You can answer the second call and retain the original call by putting it on Hold To place a call on Hold Press the Hold Key The LCD indicator flashes beside the line on hold Note 1 If the Automatic Hold feature is configured for your Meridian 1 the active call is automatically put on hold when you answer the second call Note 2 On the Meridian SL 100 Automatic Hold is the default feature Note 3 The caller hears music while on hold if the Music on Hold feature is configured for your system To retrieve a call on hold 2637F Q Press the Line DN Key beside the z UB flashing LCD indicator Transfer a call M3902 Use the Transfer feature to redirect a call to a third party To use the Transfer feature ZA n 1 Press the Transfer Key The other party is on hold and you
92. r volume Press the Done Key to save changes Press the Quit Key or Options Key to exit Use the procedure above to adjust the volume on the following items Buzzer Headset listen Sreaker Headset talk Handset listen Headset sidetone Handsfree listen Note 1 Headset listen is adjustable on the M3903 and M3904 only Note 2 Headset talk and Headset sidetone are adjustable on the M3904 only Note 3 Headset sidetone M3904 only is the sound of your own voice that you hear in the headset speaker Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model After you select Ring ture from the Options List menu 1 Use the Navigation Keys to scroll 1 0 through the list of ring types Rind ture 3 Plas 2 Press the Play Key to sample a ring E mn Select 3 Press the Select Key to activate the desired ring type M3903 and 220 M3904 Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Call Log options The Call Log options available on the M3903 and M3904 provide a choice of logging all incoming calls logging only the unanswered calls or not logging any calls The Call Log holds up to 10 different incoming entries for the M3903 and up to 100 for the M3904 After you select C411 109 oFtions from the Options List menu From the Log options menu use the Navigation Keys to highlight and ge g ys to hi
93. receive dial tone The LED indicator light flashes steadily where the call is to be transferred 383 2 Dial the number of the telephone While on an active call E 3 Transfer y 7 To go back to the original call if the transfer is incomplete NB When you hear the ring or a person answers press the Transfer Key to complete the call transfer The LED indicator goes from steady on to off If the person you called is not available press the Line DN Key to reconnect to the original call Note On the Meridian SL 100 press the Transfer Key dial the number and press the Goodbye Key If you press the Transfer Key the second time you get a three way conference Transfer a call M3903 and M3904 Use the Transfer feature to redirect a call to a third party To use the Transfer feature Trans 1 EEE Connect 3 Press the Transfer Key The other party is on hold and you receive a dial tone The screen displays Call on hold dial number Dial the number of the telephone where the call is to be transferred Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the transfer The two callers are connected and your telephone is ready to make or receive new calls While on an active call To go back to the original call if the transfer is incomplete conde e 1 Press the
94. rol Bar to raise or lower the volume on the ringer or handset To adjust the ringer volume To adjust the handset volume voice or dial tone lt Features Key To activate a feature P Fe cee While the telephone is ringing press the right side of the Volume Control Bar to raise the ringer volume or press the left side of the Volume Control Bar to lower the ringer volume With sound coming from the handset press the right side of the Volume Control Bar to raise the handset volume or press the left side of the Volume Control Bar to lower the handset volume Press the Features Key Press the Dial Pad Number Key assigned to the feature you want to use M3901 Feature Operation Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone The Features Card on the right side of the M3901 lists each feature and the Dial Pad Number Key used to activate the feature After you press the Feature Key you have 30 seconds to press a Dial Pad Number Key or the process ends To activate a feature Feature Fx dug dd To deactivate the active feature Feature Fx To program an Auto Dial Key Rue P Fe ads 22 EEE Press the Features Key Press the Dial Pad Number Key assigned to the feature you want to use Press the Features Key Press the Key
95. s Key allows you to access additional features that may be provided by your network administrator M3903 and M3904 The Shift Key allows you to access the second layer of the Programmable Line Feature Keys M3903 and M3904 The Line Directory Number DN Key on the M3901 allows you to access dial tone Your Telephone s Controls 2496 2498 gD Dial Hore Trans Example NN Calluait 4 NEN Line Directory Number DN Key s are assigned to your M3902 M3903 or M3904 They can be a Primary Directory Number PDN or secondary DN s on the M3903 and M3904 On the M3903 and M3904 the lower right hand Line Feature Key on the first layer is your Primary Directory Number PDN Key When you pick up the handset the line associated with this key is ready for you to make a call Note Although you have only one PDN you can have additional Line Directory Number DN Key s assigned to your M3903 or M3904 telephone The Dial Key is used to dial numbers stored in the Directory and Callers List M3903 and M3904 The Dial Key accesses the Primary Directory Number PDN Key to make a call The More Key allows you to access additional layers of Context Sensitive Soft Keys Programmable Soft Keys M3902 or Context Sensitive Soft Keys M3903 and M3904 are configured for various features and functions on the M3900 Series telephones The Soft Keys are located below the display area These keys have an LCD la
96. s code Automatic Callback ACB Activate Automatic Callback ACB Deactivate Random Make Busy RMB Secondary MADN Call Forwarding CFMDN Automatic Recall AR Selective Call Forward SCF Activate Automatic Recall AR SIM Ring Deactivate Busy Override System Call Park Call Forward Busy Don t Answer Internal External Station Origination Restrictions Controller SORC Calling Name and Number Delivery Blocking Station Specific AuthCode SSAC Customer Originated Trace COT Uniform Call Distribution UCD Directed Call Park DCPK Virtual Office Worker IN VOWIN Directed Call Pick up DCPU Virtual Office Worker OUT VOWOUT Executive Busy Override EBO Wake Up Request Flexible Station Controlled Conference CNF Wake Up Cancel A access the Personal Directory 102 Accessory Connection Module ACM 127 account code 54 56 Analog Terminal Adapter ATA 127 announcement 53 65 Anonymous Caller Rejection 72 answer calls 24 applications Corporate Directory 114 Set to Set Messaging 111 Applications Key 6 area code setup 86 attendant 8 Attendant Recall 28 Auto Dial 16 121 122 display number 16 Auto Dial Transfer 52 Automatic Answerback 36 Automatic Callback 73 Automatic Hold 123 124 Automatic Recall 74 Automatic Wake Up 67 B busy 51 Busy Override 61 buzz 52 C call accounting 33 Call Charge M3902 54 M3903 M
97. se SEE the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call ok 4 Press the OK Key You return to your 7 To charge call to an account when you transfer a call Trans 1 Press the Transfer Key The call is placed on hold Account 2 Press the Account Key 383 3 Dial charge account number You receive dial tone 383 4 Dial the number of the telephone where the call is to be transferred Penne 5 Press the Connect Key when you hear am the telephone ring Note You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key To charge a call to an account when you add someone to a conference call 1 Press the Conference Key Conf umm The call is placed on hold Account 2 Press the Account Key Additional Call Features EEE Swear Connect HH Enhanced Override Feature Dial the charge account number You receive dial tone Dial the number of the person you want to add to the conference Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the conference Enhanced Override allows you to override an active call after you have attempted a Forced Camp on Use Enhanced Override when you make either a simple call or a consultation call i e place a call on hold and call another party To use
98. sfree Key Note The Handsfree Key must be enabled by your network administrator or Cheater 3 or Press the Headset Key if you have a headset connected to your telephone s headset jack available on the M3903 and M3904 Note See Set On hook default path on page 89 and Headsets on page 128 for information on connecting a headset to your M3903 or M3904 38 2 Dial number Note Whenever you read Lift the handset in this guide you may alternatively press a free Line DN Key Handsfree Key or the Headset Key You receive dial tone with each of these actions To change from handset to headset 9 The Headset Key is used to switch to the headset mode of operation The LED lights steadily to indicate that you are in headset mode Make a call Make a call while on hook To make a call while on hook leave the handset in the cradle while you dial a number To dial on hook 2637 E 1 Press a Line DN Key 2 Dial the number when you receive dial EEE fone oa 3 the handset when the called party D answers Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number When the Auto Dial Key is pressed the number is dialed automatically This feature must be enabled by your network administrator To use Auto Dial 1 Lift the handset Butabial 2 Press the associated Auto Dial Key The number is dialed au
99. tch between Handset and Handsfree mode To answer a call with handsfree Press the Handsfree Key You are now on a handsfree call To discontinue a handsfree call Goodbye Press the Goodbye Key to end the call To mute a handsfree call J 1 Press the Mute Key The LED indicator flashes y 2 Press the Mute Key again to return to a two way handsfree conversation To switch from handsfree to handset FSS 1 Lift the handset to switch from handsfree to handset Your telephone call features To switch from handset to handsfree 1 Press the Handsfree Key Ed 2 Replace the handset To use a headset Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using Press the Headset Key M3903 and Headset 9 M3904 For the M3902 read the instructions that came with your recommended headset Note 1 Refer to Set On hook default path on page 89 for information on how to configure your telephone for use with a headset Note 2 Refer to Headsets on page 128 for information on recommended headset types for your telephone This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets To switch from handsfree to headset Connect headset or put headset on Press the Headset Key M3903 and Headset 0 M3904 For the M3902 read the
100. te while the telephone is in an idle state Directory Number DN The Directory Number DN is a telephone number that consists of one to seven digits The DN is commonly known as an extension number Feature Access Codes FACs Feature Access Codes FACs allow you to access features for which you do not have a fixed or soft feature key Feature Access Codes are applicable to the Meridian SL 100 system only For your convenience the FACs for your system can be printed on a page located at the back of this guide Flexible Feature Codes FFCs Flexible Feature Codes FFCs allow you to access features for which you do not have a fixed or soft feature key Flexible Feature Codes are applicable to the Meridian 1 system only For your convenience the FFCs for your system can be printed on a page located at the back of this guide Fixed Keys The Fixed Keys are the hard labeled keys on your telephone Indicator An indicator is an LCD or LED that displays the current status of a feature by its state flashing winking steady on or off Information screen The Information screen displays call activity lists prompts and status of calls Interrupted dial tone Interrupted dial tone is a broken or pulsed dial tone heard when you access some of the features on your telephone Terms you should know Meridian 1 Meridian SL 100 The Meridian 1 or the Meridian SL 100 is your office communications system More
101. ten for confirmation tone or an announcement followed by dial tone i 3 Dial the telephone number Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Selective Call Forward The Selective Call Forward feature allows you to program a list of up to 31 Directory Numbers DNs from which calls to your DN will be rejected or blocked Incoming calls from DNs that are on the list will be routed to announcement or other call treatment may be assigned Check with your network administrator regarding the availability of this feature To activate Selective Call Forward 2428 eum l Press the Line DN Key 333 2 Dial the Selective Call Forward FAC Listen to the announcement for instructions on how to turn on turn off enter change or review your Selective Call Forward list Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Telephone display Telephone display This section summarizes the display features of the M3902 M3903 and the M3904 Idle display is shown in the following figures M3902 display The M3902 display gives call status and feature information la all party in Feature Status 08 12 5 48 2657 a Options info Conf Forward Atoll ep GBP Gp 88 lt j i 553 9078 M3903 display The upper portion of the display on the M3903 gives call status in
102. that allows you to dial a specific number automatically The network administrator can apply other features to the Hot Line such as Call Redirection so that the Hot Line call is answered by a person and not by a voice mail box To use Hot Line Hotline eS Press the Hot Line Key The Hot Line Key automatically dials the number Note 1 On the Meridian SL 100 system the Automatic Line AUL feature is the same as the Hot Line feature Note 2 f your main DN is a Hot Line lift the handset The Hot Line dials the number automatically Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group The intercom group must be set up by your network administrator To make an Intercom call CSS Lift the handset Intercon A 2 Press the Intercom Key 3 Dial the one or two digit code for the SEE intercom group member you wish to call To answer an Intercom call while on a line other than your Intercom group line 1 Press the Hold Key to put the current Hold VA Ws call on hold or or Goodbye cuu Press the Goodbye Key to end the call Intercon a 2 Press the Intercom Key and begin to speak Answer a call Answer a call When you receive an incoming call your telephone rings and the LCD indicato
103. the second line the screen displays Call Parked Press the Goodbye Key to complete the call park process The call is parked on your own DN ok 2 Press the OK Key The call parks on the While on an active call To park a call on a DN other than the System Park DN on the Meridian 1 Fark EEE OF To park a call on a DN other than the System Park DN on the Meridian SL 100 DirectPark HEE DirectPark Cy Press the Park Key The screen displays Press ta Park call on 2199 Where 2138 represents the default System Park DN Dial the DN where you want to park the call When you begin dialing the screen displays Enter digits then Fark When you have completed dialing the call park DN the screen displays Press OK to park call Press the OK Key The call parks on the selected DN Press the Direct Park Key Dial the DN where you want to park the call Note Press the key twice to park the call on the System Park DN 3 Press the Direct Park Key The call parks on the selected DN While on an active call To retrieve a parked call on the Meridian 1 EEE To retrieve a parked call on the Meridian SL 100 Er DirectPark az EEE 1 Lift the handset 2 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Check with your network admin
104. the Call Log Key 2 Use the Navigation Keys to highlight 9 05 Redial List Redial List Select 3 Press the Select Key To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Fedial Press the Redial Key You are presented with the most recently dialed number To make a call from the Redial List 1 Use the Navigation Keys to highlight the number you want to call Note If you are calling an external or long distance number be sure that the appropriate access codes are included 5551212 1 2 Press the Dial Key Your call is automatically dialed and you exit the Redial list Redial List Access and use the Redial List M3904 To access the Redial List using the Directory Log Key Directory Log tr l Press the Directory Log Key 2 Use the Navigation Keys to highlight E Call Log Redial List Call Loa tRedial List Select 3 Press Select To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Fedial Press the Redial Key You are presented with the most recently dialed number To make a call from the Redial List em 1 Use the Navigation Keys to highlight the number you want to call Note If you are calling an external or long distance number be sure that the appropriate access codes are included 3591212 Dial 2 Press the Dial Key Your
105. the person you are calling beginning with the last name Once you have located the name and number of the person you may use the dial soft key to call the number On the M3904 you may copy an entry from the Corporate Directory and paste it into your telephone s Personal Directory for quick access To use the Corporate Directory application Applications g J LorrForate Directory Select 1 1 Press the Applications Key Note If when you press the Applications Key Corporate Directory is highlighted you may proceed directly to step 4 2 From the Applications menu use the Navigation Keys to highlight LorrForate Directors 3 Press the Select Key The Corporate Directory Find screen appears 4 Use the dial pad to enter the name of the person you want fo call Enter the last name first Separate the last name and first name with a comma Note 1 The comma is the first character on the Key on your dial pad Corporate Directory Note 2 You do not need to enter the entire name When the Done Key is pressed the application will highlight the first directory entry that matches the text that you entered 5 Press the Done Key 1 The application highlights the first entry that matches the text you entered in step 4 If there is no match the screen displays Ho matches found for the text that you entered 6 Use the Navigation Keys to scroll 9 8
106. the telephone keys After you select click enable from the Options List menu Dh Off From the Key click the or On Key to turn on Key click or press 888 the Off Key to turn off Key click Press the Done Key to save changes Press the Quit Key or Options Key to exit Options List Use Headset port on call The Headset port on call option available on the M3904 requires that a lamp type accessory be connected to the headset port When the Headset port on call option is activated and the user is on a call the lamp lights providing an indication that a call is in progress After you select Headset Fort on call from the Options List menu n Off From the On call screen press the On or Key to turn on Headset port on call or DES EH ress the Off Key to turn off Headset P y port on call Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Nortel Networks distributor Activate Headset port external alerter When the Headset port external alerter option available on the M3904 is activated it supports a visual or audible alerter and or recorder device This device plugs into the Headset port which is located on the bottom of the telephone After you select Headset Fort ext alerter from the Options List menu On ort From the External alerter screen press or the On Key to turn o
107. through the directory Note The entire directory is available The find process determines which directory entry to select as your starting point E 7 Mf desired use the Right Navigation Key to move from list view to card view In card view the telephone and department numbers for the entry are viewable Use the Left Navigation Key to return to list view Note While you are in card view you may use the Up or Down Navigation Key to scroll through directory entries Dial 8 Press the Dial Key to call the person whose name is highlighted Note On the Meridian SL 100 if your primary DN Key is busy select an available DN Key and then press the Dial Key To find another directory listing or to refine your current directory search HeuFind Basis Press the NewFind Key to begin a new or search or press the Resume Key to NES RES enter additional characters so that you may narrow your search Corporate Directory To exit the Corporate Directory application Press the Quit Key or the Applications Key or Applications a To copy an entry from the Corporate Directory to your telephone s Personal Directory 1 With the entry selected in the 7 Corporate Directory press the Key 2 In the Copy to screen press the Directory Key to copy the name and telephone number to your Personal Directory After you complete editing and ent
108. tion without being heard This is especially useful when you only want to listen on a conference call Push the Mute Key again to return to a two way conversation The Mute Key applies to handsfree handset and headset microphones The Mute LED flashes when the Mute option is in use Your Telephone s Controls _ Copy fi Options M X Message Directory Log Lr call Log vA 1 Applications 8 The Navigation Keys allow you to scroll through Menus and lists on the display The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the M3904 The Quit Key ends an active application Pressing the Quit Key does not affect the status of calls currently on your telephone Note If you press the Quit Key before the Done Key you exit without saving changes Press the Done Key to exit and save changes The Options Key allows you to access and modify telephone options The Message Key provides access to your voice messaging system The Directory Log Key M3904 allows you to access your Personal Directory 100 entries Callers List last 100 incoming calls and Redial list last 20 outgoing calls The Call Log Key M3903 allows you to access the Callers List last 10 incoming calls and the Redial list last 5 outgoing calls The Application
109. tomatically To display the Auto Dial number M3903 and M3904 gum l Press the Display Key Note On the Meridian SL 100 press the Inspect Key to display the number ButeDial em 2 Press the configured Auto Dial Key The number appears on the display To store an Auto Dial number 1 Press the Auto Dial Key without liftin Autobial 9 the handset Make a call EEE Autobial es 2 Dial the number to be stored on the Auto Dial Key Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are storing an external or long distance number be sure that the appropriate access codes are included 3 Press the Auto Dial Key again The number is stored on the key Note To change the key label Autobial select Change feature key Label from the Options List menu Please see Change a Feature Key label on page 80 for detailed instructions Ring Again M3902 Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again RingAgn To call a Ring Again party when you receive notification CaN RinaHan 1 Dial a number and receive a busy to
110. ture Operation Set up a Conference call You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To use the Conference Call feature 1 Press the Hold Key to put the active Hold 2 call on hold Note The previous step is not required if the Automatic Hold feature is active CA 7 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Conference feature 4 Dial the number of the party you want SEE to add to the call E 5 Press the Features Key 6 Pressthe Dial Pad Number Key for the EEE Conference feature Note 1 Repeat these step to add more parties to the conference up to six Note 2 Press the Goodbye Key if you make an error while dialing the number or if you receive a busy signal To return to the original caller me lt Press the Line DN Key M3901 Feature Operation Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To activate the Ring Again feature or no answer 3 1 Diala number and receive a busy tone Note T
111. ty number 3 Dial the charge account number or EEE calling party number Use the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call 4 Press the OK Key You return to your call T While on an active call To record a charge account number Meridian SL 100 1 Lift the handset and ask the calling a party to hold Flash the switch hook 3 Dial the Account Code FAC EEE You receive dial tone 4 Dial the account code digits EEE Flash the switch hook You are returned to your call Display incoming calls The Display Key allows you to be on an active call and display an incoming caller s name and or number if not automatically displayed without interfering with the call in progress To view the name of a second caller while on a call in progress em l Press the Display Key 2527 7 2 Press the flashing Line DN Key The um call waiting information appears on the display Note 1 Use of the Display Key does not interfere with the call in progress Note 2 You can use the Display Key in combination with other feature keys to display information associated with the feature Note 3 On the Meridian SL 100 while on an active call press the Inspect Key to view information on an incoming call While on an active call Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls The featur
112. w the number extension followed by the area code prefix in parenthesis This makes it easier to identify local calls and internal calls You can define up to three codes After you select Area code set ur from the Options List menu ist Code 488 Use the Navigation keys to place your 2nd Cada cursor in the first line and enter an 3rd Code area country code of your choice Note You can enter up to three codes of your choice Press the Done Key to save changes Press the Quit Key or Options Key to exit Enable Call timer The Call timer enable option measures how long you are on each call After you select Call timer enable from the Options List menu On Off From the Call timer screen press the or On Key to turn on the Call timer or E press the Off Key to turn off the Call timer Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Date time format There are eight Date time formats Four formats are based on the 12 hour clock and four are based on the 24 hour clock After you select Date time format from the Options List menu gn Use the Navigation Keys to scroll through the eight formats The sample formats appear on the upper right side of the display area Format 3 Press the Done Key to select the highlighted format Press the Quit Key or Options Key to exit Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press
113. way from the desk To page the called party there is no need to redial the number of the called party RadioPage gu 1 Press the Radio Page Key You receive special dial tone Additional Call Features 383 2 Dial the Radio Paging Access FFC You receive ringback ring tone Note 1 The person you have paged can proceed to any telephone enter their Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 You receive a fifteen second high pitched tone then silence if the party paged does not answer the call within a preset time period When you receive this signal replace the handset or press the Goodbye Key To use the Special Radio Paging If you carry a Radio Pager you will features receive a paging indication when another Meridian 1 telephone user access the Radio Paging system and dials your DN If the Radio Paging system is set up to function in Meet me mode you can use the following steps to answer the paging call from any Meridian 1 extension 1 Lift the handset 2 Dial Radio Paging Answer EEE You receive paging tone 3 Dial your own DN EEE You are connected to the paging caller Note If the paging caller has hung up you will receive a steady high pitched tone Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else s telephone spea
114. wice for verification 3 Press the Goodbye Key f Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time Set up a Conference call M3902 You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 Press the Conference Key while you a are on a call The other party is on hold and you receive a dial tone 2 Dial the number of the person you SEE want to add to the conference Conf 3 Press the Conference Key when the ENS person answers Everyone is able to join the conversation If the person you attempt to add to the conference is unavailable Goodbye 1 Press the Goodbye Key GE 2 Press the Line DN Key to return to your original call Talk with more than one person Set up a Conference call M3903 and M3904 You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 Press the Conference Key while you a are on a call The other party is on hold and you receive dial tone The screen displays Ca

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