it fact sheet
Contents
1. j 5 VE ea c c 3 e 3 ENI LE d 5 EN D o EN LS gc 3 pm M In B J LA J W AN AN y 22 i Jj D 23 E eei NS Der e Nee nis a See Ss AirUWS Wireless Network detailed notes for Vista This fact sheet covers connecting to AirUWS the University wide wireless network released 1n 2007 with Microsoft Windows Vista The current version of this fact sheet will be available at http www uws edu au wireless There are a number of problems related to the compatibility of Microsoft Vista and the AirUWS wireless implementation As with all privately owned or non standard computers connecting to AirUWS Vista support is strictly limited to best effort which means we may not be able to resolve all connection problems or may not be able to resolve them in the timeframe you desire AirUWS extends the existing wired network and is available at key locations on each campus including teaching spaces and other areas where students congregate Coverage maps for each campus are available at http www uws edu au wireless and we ll be providing signage to show where you can find campus wireless zones If your laptop meets the specifications available at http www uws edu au wireless you have administrative user rights on your laptop and you have an active MyUWS Account login you ll be able to access the wireless network at no additional charge The IT Acceptable2. Use of Resources Policy and other relevant policies apply to all users of AirUWS just as they apply to users of the wired network Unlike using the wired network staff computers won t automatically connect you ll need to follow the connection process before using networked services Preparation You If you haven t already done so activate your MyUWS Account at https myuwsaccount uws edu au You ll need administrative user rights on your laptop to install the required software Almost all regular users of UWS owned standard laptops are Self Managed Mobile Users and will have sufficient rights Your laptop Confirm your laptop meets the minimum specifications published at http www uws edu au wireless Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 1 of 15 a Mam T EET LT act sneer Q C1 NZ s 3 si Ji NL NEUE we Your web browser To access the internet via AirUWS your browser must use our proxy server UWS owned standard laptops will have the correct settings by default however users of all privately owned computers will need to ensure their proxy settings are set to automatically detect settings You may need to change this setting back to that recommended by your Internet Services Provider ISP for non UWS use e Open Internet Explorer s Tools menu gt Internet Options
3. browser to surf the web Opening a new instance means that you ll need to click the icon used to launch the browser program again don t just open a new window or a new tab Programs such as Internet Explorer MSN Messenger and email software should work normally To improve security all users of AirUWS will be required to authenticate again when they try to access external websites This process will be familiar to students as it s the same as required when using the general purpose computer labs Enter your MyUWS Account details when the login box appears and press OK to continue You should only be asked to authenticate once per browser session that is if you close your browser or logout of AirUWS you will need to re authenticate when next you try to access an external website If your browser stays open and you stay connected you should not be asked to authenticate again Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 10 of 15 M UWS Web Proxy User name f3 Password Authenticate with your MyUWSAccount details Note UWS recommends using your ISP s web portal to access your home email account This will minimise potential problems reading or sending email from that account If you use email software such as Outlook Eudora or Thunderbird you may not be able to send email Setting the SMT
4. information and instructions The AirUWS portal screen don t close this window When NetDirect successfully installs you ll see a banner message welcoming you to the campus VPN Gateway You must wait for this message before going further it may take a minute or so Press OK Note If you don t see the message you haven t connected close Internet Explorer and start the authentication process again Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 9 of 15 J f 7 N FNE ga SN Ls gt Md a t M A AN d NN vom I 1 SS i i y pa n if IK K NN a N NN NC Sela Nee NS uuo ea Se L j Banner Message x Welcome to the UWS Werrington YPN Gateway i Nortel NetDirect x E Connected to VPN Server foin E assum Click OK on the welcome message A Nortel NetDirect bubble notification will also appear in your system tray For security reasons each time you connect you ll go through the authentication download and installation process I m connected what can do Don t close the AirUWS portal window or you ll be disconnected Once fully connected minimise the portal window but don t close it If you close the portal window you ll be disconnected from AirUWS and have to start again Open a new instance of your
5. Greg Turnbull 26 03 2007 Page 11 of 15 y gt 5 EET IER em 5 VET VA ce 5 NY pA a Cum f F F AE Jg J i aS lh f N T N mm M ls A J J W A X iN u amp EE Jii A A N 5 gt Ns p WR f XS _ a E SZ See NS Minimum specifications The minimum specifications will be subject to change as different configurations are tested and certified for use e The current specifications can be found at http www uws edu au wireless Help Students should contact the Teaching Technology Officers located at each campus general purpose computer labs in the first instance Students can also contact the Helpdesk for phone based support Staff should contact the Helpdesk Helpdesk Phone 02 9852 5111 ext 5111 Email helpdesk uws edu au Tips You must leave the portal window open or you will be disconnected from AirUWS Save often Wireless networks are inherently less reliable than wired networks and you could potentially lose your data if your network connection is lost Save often to minimise your risk of losing data Don t try and connect wirelessly while still running a wired connection the laptop will get confused about which connection to use Updating your laptop s wireless drivers can give a much more reliable and consistent service however the appearance of your network connection may change Inacti
6. P server to smtp uws edu au within the email software should solve this problem Unfortunately UWS cannot provide any further assistance with access to non UWS email accounts Students will soon be able to access their My Documents via AirUWS using the web This feature is still undergoing testing before release Privately owned computers will not be able to connect to network shares synchronise off line files or print but will have internet access If you need to print from a privately owned laptop we recommend saving your work to a USB drive which you can take to an on campus computer lab to print as you normally do in the labs How dol log off Always use the logout link on the portal page Users of UWS owned leased standard computers should save their work manually synchronise their files close open programs other than the AirUWS portal page and use the logoff link on the portal page They should disable their wireless connection before shutting down Doing so prevents the computer attempting to synchronise files and save settings to the network on logout which can cause your computer to hang for long periods Users of privately owned computers should be sure they save their work close programs linking them to the network other than the AirUWS portal page and use the logoff link on the AirUWS portal page Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2
7. ect Adapter Intel R PRO Wireless 3945ABG Network Con Bluetooth Device Personal Area Network Enable your wireless connection detailed folder view Right click the wireless connection again and choose Connect Disconnect which now appears in the pop up menu You can also use the connect to network option by right clicking on the network icon in your system tray locatec corner of your screen The system tray wireless icon in the bottom right hand Note Using other than standard Windows network drivers eg Intel s PROset may mean you ll follow a slightly different procedure to detect and connect to networks Information Technology Directorate ITD AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 IT fact sheet Page 5 of 15 Access to Local and e E MEE A Fs Can PX Pr e cC ri eme Organize j Views P ConnectTo Disable this network device LAN or High Speed Internet 3 Local Area Connection Metwork 8 Local Area Connection 2 Network cable unplugged Wireless Network Connection Ble oe ta IL T iL T Personal Area Network 1 Bluetooth Network Connection Choose Connect Disconnect Your Connect to a Network Window will open You may find more than one wireless network is visible select AirUWS and press Connect f Connect to a network CJ WF Connect to a network Set up a connection o
8. eet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 8 of 15 If your laptop complies the portal window will open and NetDirect Nortel Networks Virtual Private Network VPN client will automatically download and run This software establishes your wireless connection to the internet and intranet Logout h92 0000 E University of Western Sydney Bringing knowledge to life Home Home help H Welcome to AirUWS Important Don t close this window while using AirUWS or you ll be disconnected NetDirect software needed to complete your connection will automatically download and install Please wait for the Welcome to the UWS Wireless Gateway dialogue box to pop up indicating NetDirect has completed your connection to AIrUVVS Click OK on this pop up to proceed Ifthe pop up doesnt appear it may take a minute or so Netdirect hasn t installed successfully and you ll need to close your browser and login to AirUWS again After clicking OK on the pop up launch a NEW browser instance to start browsing the web Do NOT open a window or tab from this window Programs such as Internet Explorer MSN Messenger and email software should work normally Assistance 9852 5111 ext 5111 2 9678 7191 il helpdesk auws edu au edu au wireless AirlWS web pages UWS HOME PAGE Uws Wireless pages further
9. ge to http www uws edu au which is known to redirect properly Changing your home page back for non UWS use is optional e Open IE s Tools menu gt Internet options gt General tab gt Home page gt enter the new home page details gt click OK ig eee a ilz RE SSS ee ee General Security Privacy Content Connections Programs Advanced Home page address on its Browsing history L Delete temporary files history cookies saved passwords a and web form information Delete Settings Change search defaults Settings Change how webpages are displayed in tabs Appearance Colors Languages Fonts Accessibility a mannii Set your home page here Information Technology Directorate ITD AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 IT fact sheet Page 3 of 15 f Ses f i a gt umm 3 C S e mW 2 ze IZN pos ae A N S EN AN EAN AAAS m BE I f z gt NN o NS c NS 2 Ne Zz NS 9 c o NER jm a If your browser is set to reuse windows when launching a shortcut eg clicking a link in Outlook rather than opening a new window you run the risk of accidentally moving away from the portal page and being disconnected This setting works on or off campus e Open E s Tools menu gt Internet Options gt Advanced tab gt scroll to B
10. gt Connections tab gt LAN settings gt ensure Automatically detect settings is the only option ticked gt click OK General Security Privacy Content Connections Programs Advanced Automatic configuration Automatic configuration may override manual settings To ensure the l use of manual settings disable automatic configuration To set up an Internet connection dick Setup Automatically detect settings Dial up and Virtual Private Network settings Use automatic configuration script Proxy server FI Use a proxy server for your LAN These settings will not apply to dial up or VPN connections Advanced Choose 5ettings if you need to configure a proxy server for a connection i3 Never diala connection onnection is not present Set default Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings IE 7 0 s proxy settings Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 2 of 15 N N j AN ji v Js DE i J JL E a ETE e LC Te C Z CL AN N Lee AN N 2 NEN p a If you have a complex home page address URL or a blank home page the UWS browser redirect feature may not work If you have any problems opening the login screen try setting your home pa
11. login process El Control Panel System and Maintenance User Accounts and Family Safety Get started with Windows W Set up parental controls for any user Back up your computer IT e Add or remove user accounts security Appearance and Personalization Check for updates Change desktop background Check this computer s security status TW Change the color scheme igi Allow omm through Windows Adjust screen resolution Firewa Click on Classic View option to change the control panel to classic view Double click on User Accounts Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 13 of 15 l zu 5 E Im M EN t I u ee ER m ctr a A A A TT eS ll ll 2L METUS F ee IS gt e Il ee Nw ae Turn on User Account Control UAC to make your computer more secure User Account Control UAC can help prevent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer v Use User Account Control UAC to help protect your computer EN Remove the tick to turn off User Account Control UAC to help protect your computer it Turn User Account Control On or Off Turn User Account Control 0 Turn on User Account Control UAC to make your computer more secure User Account Control UAC can help p
12. m running If your laptop complies the AirUWS portal will open and NetDirect will download and run allowing you internet access If you don t have the correct version of Java TunnelGuard will not run and you ll be unable to connect Please enter your MyUWSAccount details to login If you are unable to login please contact the Helpdesk on 9852 5111 ext 5111 Login Status not logged in Username Password The AirUWS login screen After logging in Internet Explorer will download and launch TunnelGuard which checks your laptop meets the AirUWS specifications If TunnelGuard doesn t start you probably need to install the Java Runtime environment JRE 1 6 or higher You ll need to use a connected computer to go to the following URL http java sun com javase downloads index jsp and download the Java Runtime Environment JRE 6 version to your USB drive Return your USB drive to your laptop and install the JRE 1 6 TunnelGuard should then work after you login Do not install the version linked from the AirUWS login screen on a Vista computer If TunnelGuard finds your laptop doesn t comply it will prevent you going further TG Tw Please wait Loading TunnelGuard Initializing Downloading required modules Authenticating Fetching policies from server Verifying compliance Compliance Successful TunnelGuard has found this laptop meets AirUWS specifications Information Technology Directorate ITD IT fact sh
13. r network Open Network and Sharing Center After selecting AirUWS click Connect Wait for the process to show you re connected This should take under 30 seconds Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 6 of 15 The wireless hardware is now connected to AirUWS Click the Close button Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 7 of 15 i gt umm 3 ee al gt Ve LECKER E jM a n 3 p m 7 NJ a N y 7 N 7 B G1 du JI 3 Ws L A ES ZZ NS RS d i AS Z NS NS 9 SS a QS Authenticate log in Open Internet Explorer You should be automatically redirected to the login portal where you ll enter your MyUWS lt Account login details University of Western Sydney Bringing knowledge to life ee ee T Login to AirUWS Access to AirUWS is subject to the UWS IT Acceptable Use of Resources Policy and other related policies which you agreed to when activating your MyUWSAccount Before attempting to login please ensure you have activated your MyUWSAccount and your software and hardware meet the minimum specifications published at the AirUWS web site After you login TunnelGuard will check your laptop has an accepted antivirus progra
14. revent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer Use User Account Control UAC to help protect your computer The User Account Control UAC to help protect your computer should now be turned off Click on the OK button Microsoft Windows Before restarting save any open files and dose all programs Restart Later Restart the Computer to turn off User Account Control UAC Reverse the above procedure to turn User Account Control UAC back on when you stop using AirUWS Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 14 of 15 ERES J J E U c 5 i CER p gt P IEN MEE ERES c gt NY Vi a dd J y Va NN P NN ERR fj y W y d M i _ ie B 5 J d E gt Z 5 2 j 5 EI NN d MES P W v A gt p SZ ME More information More information is available at http www uws edu au wireless Information Technology Directorate ITD AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 IT fact sheet Page 15 of 15
15. rowser settings gt untick Reuse windows for launching shortcuts gt click OK Internet Options LE ER General security Privacy content Connections Programs Advanced Settings W Enable third party browser extensions V Enable visual styles on buttons and controls in webpages Enable websites to use the search pane Force offscreen compositing even under Terminal Server 7 Notify when downloads complete Reuse windows for launching shortcuts when tabbed bror I Show friendly HTTP error messages Underline links Always 9 Hover 3 Never Ivi Use Passive FTP for firewall and DSL modem compatibility 4 F Takes effect after you restart Internet Explorer Restore advanced settings Reset Internet Explorer settings Deletes all temporary files disables browser Reset add ons and resets all the changed settings You should only use this if your browser is in an unusable state o Gea Gani Make certain Reuse windows for launching shortcuts isn t ticked Connecting Turning your wireless hardware off until you have logged into Windows may reduce start up and shutdown times and connected performance is likely to be less erratic After logging into Windows turn your wireless hardware back on and enable it Most laptops have a switch that turns wireless on or off but the method varies between brands and models Some Acers have a separate switch and LG
16. s use the keys Fn F6 Refer to your laptop s user manual for more information An Acer s wireless on off switch Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 4 of 15 x al pu Eu M Lae T p HERE T 37 T 2 eT a nee ae OL ae ae 2 eS JL AST AES Network Ka To enable your wireless connection locate your Network icon which will be on your desktop if you use Vista in classic mode or in your start menu if you use Vista mode Right click the Network icon and choose Properties from the pop up menu gt Click on Manage Network connections gt Enable Wireless network connection Alternatively open Network Connections from the Control Panel which opens the same window Right click the wireless connection and choose enable from the pop up menu t Control Panel Network and Sharing Center Tasks E Network Connections View computers and devices Connect to a network Organize Views Enable this network device Setup a connection or networ Manage network connecti Diagnose and repair A Local Area Connection 4 Local Area Connection 2 Wireless twork Connect Status Diagnose Create Shortcut Delete Rename Properties Network 8 Network cable unplugged Disabled Not connected Agere Systems ET 131x PCI E Gigabit Ethern TAP Win32 NetDir
17. vity timeouts apply UWS has a limited number of licences available for wireless connection To be fair to all users will be automatically logged off after a lengthy period of inactivity to allow others to connect Known Issues TunnelGuard fails compliance even with an installed accepted Antivirus product Microsoft Windows Vista comes with several new security features One of these new security features is known as User Account Control When this feature is turned on it blocks TunnelGuard from detecting the Antivirus product on your laptop and therefore TunnelGuard fails compliance Information Technology Directorate ITD IT fact sheet AirUWS connecting Vista detailed notes Version 1 2 Greg Turnbull 26 03 2007 Page 12 of 15 iF Faer EN L SERES c ra em Nos 2 CG Re m es e t To work around this issue you can turn User Account Control off but be aware that doing this is against Microsoft s recommendations Turning off Vista s User Account Control is a security risk To turn off User Account Control open the control panel which will be on your desktop if you use Vista in classic mode or in your start menu if you use the standard Vista mode rf AY Control Panel Click on the Classic View option to switch the Control Panel to classic view Double click on User Accounts Remove the tick to turn off User Account Control UAC gt Restart the computer gt Retry the
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