5. - Vodafone
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1. Welcome Your SIM card Making calls Voicemail SMS amp MMS ile phone Fax service T E El E El a EZ E E Useful defini Any que E _ i Welcome You have chosen the biggest and most innovative mobile communications provider in the world We are delighted that you have chosen Vodafone and we will do our utmostto ensure you always get the best service From now on you have access to a wide range of services whether you re in the office on location or travelling So you have the freedom to do business flexibly This user guide provides information on all kinds of useful services linked to your contract You can use itin combination with your own mobile phone s manual Ifyou have any questions we ll be happy to help You can find a lot of extra information and frequently asked questions atthe online helpdesk at vodafone nl zakelijk And you can always contact our customer service representatives on our free number 1200 We wish you every success in your business 1 1 Before you start Your mobile phone s user manual contains information on the first steps you have to take Charging the battery Inserting the SIM card Switching onthe phone Entering the PIN code Waiting for a connection Ready for use DO RW N gt As a Vodafone business subscriber you can make and receive calls send and receive texts and more wherever you are If you encounter any2. Indirect forwarding for unanswered calls If your phone rings and you do not answer after 15 seconds the incoming call is forwarded to the number specified by you Enter 6 1 number you want to forward to 1 1 p Cancel 6 1 11 p Status 61 p You can seta 5 10 15 20 25 or 30 second delay The default delay is 15 seconds Example for a 25 second delay Enter 6 1 number you want to forward to 1 1 25 p Indirect forwarding when line is engaged If your line is engaged incoming calls are forwarded to the number specified by you Enter 6 7 number you want to forward to 1 1 p Cancel 67 11 p Status 6 7 p Indirect forwarding when not available If you are not available to take calls for instance because your phone is switched off incoming calls are forwarded to the number set by you Enter 6 2 number you want to forward to 1 1 p Cancel 6 2 11 p Status 62 p If you do not select indirect forwarding calls are forwarded to your voicemail To cancel all call forwarding Enter 002 p 3 4 Second Call You can receive a second call while you are taking a call You will hear a signal and you can then put the first call on hold so you can answer the second call personally During the second call you can even switch back to the other call to consult with the other caller This service also works in other countries when you are calling on the Vodafone network or the netw
3. caller Put the first participant on hold by entering 2 followed by p The first caller now hears an alert tone Begin or receive the second call just as you would normally start an ordinary phone call To connect the two participants press 3 followed by p Repeat the procedure for every new participant To end the conference call press 1 followed by p N w a u To disconnect Press 1 followed by the number of the caller with whom the connection should be terminated for example for caller 2 enter 1 2 followed by p to return to the call without the caller with whom the connection has been terminated To consult privately 1 Press 2 followed by the number of the caller who is connected for caller 5 for example enter 2 5 followed by p 2 To end a private consultation press 2 followed by p To switch between incoming calls 1 Put the incoming call on hold by pressing 2 followed by p 2 Take the incoming call 3 Press 2 followed by p to return to the conference call To allow an incoming caller to participate 1 Put the conference call on hold by pressing 2 followed by p 2 Take the incoming call 3 To allow the incoming caller to participate in the conference call press 3 followed by p Conference calls abroad If you are abroad and you want to set up a conference call find out if your network operator in the other country supports this service for inbound roamers Only
4. problems go to vodafone nl zakelijk or call our free number 1200 One of our customer service representatives will be happy to help you Your SIM card 2 1 PIN code protection Your Vodafone SIM card forms the basis of your Vodafone service Your contract details your PIN code and other information such as your address book are all stored on your SIM card To prevent misuse we advise you to protect your SIM card with a PIN code You will then be asked to enter this PIN code every time you switch on your phone Nobody can use the SIM card in your phone without the PIN code You can switch the PIN code protection on or off 2 2 Changing your PIN code Your PIN code is a code of four to eight digits The default PIN code setting is 0000 We advise you to change this default code to a personal PIN code as soon as possible See your phone s user manual for details or enter 0 4 old PIN code new PIN code new PIN code 2 3 PUK code If you enter your PIN code incorrectly three times the SIM card automatically blocks your phone The message PIN blocked or Blocked is then shown on the display You can unblock your phone and enter anew PIN code by using your PUK code For information on changing your PIN code using your PUK code see your phone s user manual or enter 0 5 PUK code new PIN code new PIN code 2 4 If your SIM card is lost or stolen Contact Vodafone Customer Service i
5. then can you make a conference call 3 6 Blocking numbers You can block specific incoming and outgoing calls Blocking can be useful when you are abroad for example because you can then avoid having to pay call charges for incoming calls Contact your telecom manager or Vodafone Customer Service on 1200 for more information on how you can block calls 3 7 Vodafone Duocard With Vodafone Duocard you can use a single number for two different phones for instance your mobile phone and a built in car phone Thisis convenient because then you do not have to transfer your SIM card from one phone to the other Vodafone Duocard abroad With Vodafone Duocard you can make and receive calls around the world more than 233 countries For more information go to vodafone nl zakelijk You can order a Duocard from Vodafone Customer Service 3 8 The Vodafone Menu With the Vodafone SIM card you have an extra menu on your mobile phone that gives you fast access to the most frequently used services You can also change the personal settings of for instance your voicemail using the Vodafone Menu The Vodafone Menu also works abroad If a service is unavailable you will be sent a notification of this The Vodafone Menu only works on compatible phones For more information go to vodafone nl zakelijk or call Vodafone Customer Service on 1200 Fast access to e Vodafone Customer Service e Vodafone Number Information e Vodafone Voicemail
6. Because these rates can vary from country to country we advise you to read the relevant information at vodafone nl zakelijk 6 6 International rates For more information on our current international rates go to vodafone nl zakelijk or call Vodafone Customer Service free on 1200 28 6 7 UMTS GPRS outside of the Netherlands With Vodafone you can also make use of mobile internet via 4G LTE 3G UMTS HSDPA and or 2G GPRS EDGE networks Vodafone offers attractive packages for use in other countries For a list of countries where these mobile networks are available and the applicable rates go to vodafone nl zakelijk 29 Internet on your mobile phone 7 1 Internet on your mobile phone Mobile working any place any time With internet on your mobile phone your phone is transformed into a miniature portable office You can browse websites send and receive e mails chat use mobile apps share files and much more Internet and apps Various websites and apps are especially suitable for your mobile phone You can find apps atthe app stores of the various mobile operating system providers such as Apple Android and Windows Vodafone can help you with advice on the most relevant apps on the Vodafone mobile website Below are some of examples of useful apps with links to the relevant mobile websites Vodafone My Vodafone m vodafone nl Search Google m google nl Dutch Yellow Pages goudengids nl 30 Networki
7. S messages into one text When you receive a message this is shown by an envelope icon on your display and your phone also gives a sound or vibration signal unless you have chosen other settings If the recipient s mobile phone is switched off Vodafone continues to send the message for up to 72 hours after the first attempt As soon as the mobile phone is turned on within 72 hours the SMS message will be delivered Sending messages To send SMS messages most mobile phones are programmed with the Vodafone Short Message Service Centre number 06 5 4088 1000 On some mobile phones you have to programme this number yourself Sending an SMS message 1 Go to Messages in your phone s menu 2 Select Compose message Create message etc 3 Enter your message 4 Select the number of the recipient s Press Option or OK to send the message 22 5 2 SMS Info With SMS Info you have accessto a lot of useful information such as up to the minute traffic information real time share prices and the weather forecast Vodafone offers a variety of different SMS Info subjects For the most up to date and detailed list ofthese subjects go to vodafone nl search for SMS Info To receive the SMS Info of your choice send an SMS message containing the appropriate keyword followed by ON to 125 If you want to cancel the subscription send an SMS message containing the same keyword followed by OFF to 125 To r
8. calls abroad With Vodafone you can be reached in over 233 countries To see which countries these are go to vodafone nl zakelijk 6 5 Vodafone Voicemail abroad Our aim is that your voicemail should work in other countries in just the same way as it does at home Below is a summary of your options for listening to your voicemail abroad e Ifyou have opted to have Vodafone Voicemail call you and immediately play messages then this works in the same way in other countries e Ifyou are using a Vodafone network or the network of one of our partners then you can call 1233 to listen to your messages just as you would at home e You can always call 31 6 5450 1233 from any telephone to listen to your messages in other countries In certain cases you may be asked to enter your ten digit mobile phone number and your PIN code erT e Ifyou have opted for notification by SMS then the SMS that you receive when you are outside of the Netherlands will include the number that you can call to listen to your messages In certain cases you may be asked to enter your ten digit mobile phone number and your PIN code e Please note To be able listen to your voicemail in other countries you have to enter a personal PIN code Receiving voicemail notifications and SMS notifications outside ofthe Netherlands is free of charge When you listen to your voicemail this is charged at the international rate that is appropriate to your subscription
9. d Vodafone Libertel E empts to keep this information as up to date complete and e as possible no rights may be derived from this mailinc dafone does not accept liability for any errors or omissions is mailing and reserves the right to make amendments and corrections All intellectual property rights relating to the c this mailing accrue to Vodafone orits licen reserved If you no longer wish to receive post from Vodafone please contact Vodafone Customer Service a t www vodafone nl zakelijk klantenservice and unsubscribe s and are expressly
10. d your voicemail message Call 1233 Vodafone offers you the option of only recording your name or recording a complete personal message It is important to personalise your voicemail because then the people who call you know for sure that itis your voicemail and they will be more likely to leave a message 18 Select your language Vodafone offers you the option to select your preferred language You can choose between Dutch and English Select the voicemail notification This is how Vodafone tells you that a voicemail message has been left for you The default setting is that you receive a notification of a new voicemail message via SMS The message will tell you how many new voicemail messages you have Enter a personal voicemail PIN code Before you can use voicemail you must first enter a personal PIN code You can then be sure that only you have access to your voicemail and that your voicemail is also available when you are abroad The default voicemail PIN code is 3333 4 3 our voicemail settings Entering a new PIN code for your voicemail Ifyou have forgotten your PIN code you can reset your code as follows 1 Call 1233 with your mobile phone 2 Press 11 3 Press 2 for personal settings a Press 5 s Follow the instructions Ifyou cannot make a connection via 1233 or 31 6 5450 1233 please contact Vodafone Customer Service on 1200 or 31 6 5450 0100 from abroad Recording a temporary voicemail message Ify
11. e Vodafone Call Forwarding e Vodafone SMS Info e Vodafone MMS Info 3 9 Hands free calls Business goes on even behind the wheel of your car For reasons of traffic safety you are required by law to call hands free in the Netherlands and most other European countries Vodafone offers a wide range of accessories for hands free calls 3 10 Interference with other devices Your mobile phone works using radio signals and it is not always possible to prevent interference For safety reasons it is better not to use your phone close to sensitive equipment so you should not make calls in hospitals or airplanes or near petrol stations Voicemail 4 1 Voicemail With Vodafone Voicemail callers can leave a message for you at times when you cannot answer their calls immediately You can listen to the messages later so you can always keep in touch with the people around you You can set up your voicemail very simply just call 1233 or 31 6 5450 1233 follow the instructions and your voicemail is ready for use You can also easily change the settings After reading this user guide you can also go to vodafone nl zakelijk for more information on Vodafone Voicemail 4 2 Using voicemail for the first time The default setting for Vodafone Voicemail is On When you use your voicemail for the first time the welcome menu will help to set up your voicemail In just 4 steps your voicemail is personalised and ready for use Recor
12. e or contact your company s telecoms manager Your personal PIN code Your default PIN code is 3333 We advise you to change this code to a unique personal code You can then be sure that only you can access your fax messages You can change your PIN code straight away in the welcome menu or you can also set it later Enter 31 6 5450 1335 You will hear the menu after your messages 35 Useful definitions MMS MMS Multimedia Messaging Service is an enhanced form of SMS that allows users to send a combination of photos audio and even video Roaming The ability to switch your mobile phone automatically or manually to the network of a provider in another country SMS SMS Short Message System is a widely used method of sending short text messages to and from a mobile phone PIN code A PIN Personal Identification Number code is a secret code that you can set to safeguard your phone against misuse and protect your privacy PUK code If you enter your PIN code incorrectly three times your phone is blocked With the PUK Personal Unblocking Key code you can unblock your phone and enter anew PIN code 36 37 You can find all th ation you need at vodafone nl zakelijk anc vodafone nl zakelij k tenservice or you can call Vodafone Customer Service on 1200 Vodafone Postbus 1500 6201 BM he Netherlands Although the information in this mailin en compiled with great care an
13. eceive an SMS Info only once send an SMS message containing the keyword without ON to 125 25 5 3 MMS messages You can send text images and sound in an MMS message For example you can take a photo with an MMS compatible phone then add your text and if you want an appropriate sound You can send MMS messages to any MMS compatible phone including those of other telecom providers But you can also send MMS messages to ordinary mobile phones or to e mail addresses The addressee will then receive an SMS or an e mail with a link to the vodafone nl zakelijk website where the message can only be seen by the addressee For information on how to send an MMS see the user manual of your phone Receiving an MMS You can always receive MMS messages even if your phone is not MMS compatible or you have not activated the MMS function When you receive an MMS you will hear a signal and see an envelope icon on your display Using the menu you can read answer or delete the MMS There is space on your SIM card to store sent and received MMS messages If your phone indicates that there is not enough memory capacity to store new messages you should delete some old messages For information on how to do this see the user manual of your mobile phone 24 5 4 General messages Many modern phones simply offer the possibility to send a message If you only send text it will be regarded by Vodafone as an SMS but if you als
14. mmediately on 1200 or 31 6 5450 0100 Your SIM card will then be blocked straight away so it cannot be misused For anew SIM card contact your telecom provider or Vodafone Customer Service or call 31 6 5450 0100 2 5 Defective SIM card If your SIM card is damaged you may not be able to use it The message Card defective or GSM error will then appear on your display You should then call Vodafone Customer Service on 1200 or 31 6 5450 0100 Making calls 3 1 Initial 0 Depending on your contract you may have to first dial an extra 0 to call the long numbers of your colleagues or long numbers in general Example 0 043 355 5555 Ask your telecom provider if this so called initial 0 applies to your contract If the initial 0 does apply you have to dial an extra O for the examples in the rest of this guide when you are in the Netherlands Example 01233 for Vodafone Voicemail The initial 0 does not apply when sending texts 3 2 Caller ID This means that you can see the phone numbers of incoming callers and that your own number is sent with your call so the people you call can see your number on their displays The default setting for Caller ID is On Hiding your number from others If you do not want to send your number with a particular call enter 3 1 before the number you want to call If you never want your number to be sent with your calls call 1333 and then
15. ng and e mail LinkedIn m linkedin com Gmail m gmail com Traffic and navigation ANWB anwb mobi OV 9292 mobiel 9292ov nl Business news Nu Zakelijk m nuzakelijk nl BusinessWeek m businessweek com Productivity Salesforce salesforce com m SAP sap com mobile Financial news BNR bnr nl mobiel DFT telegraaf nl mobiel E mail on your mobile phone Mobile internet adds an extra dimension to your freedom of movement and you can send and receive e mails wherever you are If you have a smartphone package you can easily set up your phone to receive your e mails and synchronise your diary and contacts a Set up and activation Most mobile phones are suitable to make use of mobile internet immediately For information on all settings go to vodafone nl toestelinstellingen If you still have any questions you can chat tweet or e mail them to our Smartphone Crew via vodafone nl klantenservice or call them free on 1200 Management and protection Vodafone offers a wide range of apps and tools for managing your phone including a personal Vodafone app device management cloud services backup tools and security apps For information on all the possibilities go to vodafone nl zakelijk Tip You will automatically receive a message before you reach the end of your data package Tip The Vodafone app is available for more and more business contracts Se 33 Fax service As a Vodafone business subscriber you can send and
16. o send attachments with images or sound for example then Vodafone regards this as an MMS Some phones or apps send messages that only make use of mobile internet You then only pay for the data usage or the data connection 25 6 International 6 1 International calls With your Vodafone contract you can make calls to every country in the world Vodafone has divided the world into charge zones For more information on these zones go to vodafone nl zakelijk To make an international call 1 Enter the international access code 2 Enter the country code 3 Enter the area code without the 0 except for Italy 4 Enter the telephone number s Wait for a connection Example 31 43 355 5555 for a number in the Netherlands 6 2 Calls texts and mobile internet outside of the Netherlands Thanks to our international partnerships you are connected for calls texts and mobile internet in over 233 countries You can often also make use of Vodafone services if they are supported by the local network 6 3 Network selection Your phone automatically selects the right network but you can also select a network yourself With Vodafone Business Passport you can call at reduced rates from 42 European countries For more information on Vodafone Business Passport and on the lowest 26 international call charges go to vodafone nl zakelijk It is useful to check this information before departing for another country 6 4 Receiving
17. ork of one of our partners If you call via a different foreign operator Second Call only works if this operator supports the service Activate Second Call enter 4 3 p Cancel Second Call enter 43 p Second Call Status enter 4 3 p 11 Options when using Second Call To put the first call on hold and take the incoming call Press 2 To return to the first call and put the second call on hold Press 2 To switch between two calls continue one call and putthe other on hold Press 2 To take a second call and end the first call Press 1 To end the current call and continue the call on hold Press 1 To refuse to accept a second orthird call Press 0 You can also start a second call yourself Press 2 p phone number p Many phones also offerthe option to take additional calls and manage them using the phone s menu structure 3 5 Conference calls With conference calls you can hold mobile meetings with your colleagues You can e Set up and terminate a conference call with up to five participants e Terminate the connection with one participant in the conference call e Consult privately with a participant e Switch between a conference call and an incoming call e Allow an incoming call to join a conference call Your phone will probably have its own conference call menu With the Vodafone codes listed here you can manage conference calls more quickly To set up a conference call Connect with the first
18. ou are on vacation or you are unavailable for a few days for some other reason you can record a temporary voicemail message Vodafone will save your original voicemail message You can specify when you want the temporary message to be replaced by your original message You can also be sent a reminder by SMS to reset your original message You can set up your temporary voicemail message as follows 1 Call 1233 with your mobile phone 2 Press 11 3 Press 2 for personal settings a Press 1 to edit your voicemail messages s Follow the instructions 20 Recording a duo voicemail message A duo voicemail message gives you the option to use a regular second voicemail message for certain days of the week in addition to your usual message This is very useful for part timers for example Today on Fridays I m out of the office You record the duo voicemail message only once then specify in the menu the days of the week on which it should be played Changing your voicemail notification You can change your voicemail notification as follows 1 Call 1233 with your mobile phone 2 When you are connected to your voicemail press 11 3 Press 2 for personal settings 4 Press 2 for notification s Follow the instructions 21 SMS amp MMS 5 1 SMS messages With SMS messages you can send and receive text messages with your mobile phone SMS messages can be up to 160 characters long Most mobile phones can merge several SM
19. receive faxes and data wherever you are To make this possible you are given a Separate mobile number for fax and data communications In this way you can exchange faxes and data with your laptop or PDA via your mobile phone in the Netherlands or abroad You can register for our fax service by contacting Vodafone Customer Service on 1200 Printing when and where you want When someone sends a fax to your personal fax service number we save it for you and send you an SMS message If you want to know who the fax is from call 31 65 450 1335 This number will also be displayed in the SMS You can listen to information about the fax such as who the sender is and the number of pages You can choose if when and where you print the fax If you want to use a printer outside of the Netherlands you should use 00 Using the fax service for the first time When using the fax service for the first time you will hear a short welcome menu You can use this menu to specify your personal PIN code and your default fax printer If you want to change your settings later call 31 6 5450 1335 To send and receive faxes and 34 data your laptop tablet smartphone or other device must be suitable for data communication with a laptop or PDA Your laptop or PDA must have standard communications software installed For advice on how to connect a laptop or PDA to your mobile phone orifyou have difficulty in installing the software go to a Vodafone stor
20. select 1 Some phones also offer the option of setting your caller ID using the phone menu For more information see the user manual of your phone Do you want your number to be sent with a particular call If you want your number to be sent with a particular call enter 3 1 before the number you want to call If you always want your number to be sent with your calls call 1333 and then select 1 3 3 Forwarding calls You can automatically forward incoming calls to a different number There are four options which can be active at the same time The direct call forwarding setting has priority over the other settings If you want to forward calls to a different number than the one you have specified earlier you do not have to first cancel the old setting but you can programme the new setting immediately Please note You can only forward calls to landline and mobile numbers in the Netherlands You cannot forward calls to 0800 numbers 090x numbers or international numbers Direct call forwarding All incoming calls are forwarded to the number you have specified so you can no longer be called on your phone even when it is switched on You pay forwarding charges for direct call forwarding You do not pay an extra roaming charge for this if you are outside ofthe Netherlands only the forwarding charges that apply in the Netherlands Enter 2 1 number you want to forward to 1 1 p Cancel 21 114 p Status 2 14 p
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