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User Guide - The Telecom Spot

1. Figure 11 5 Failover Destination 7 Others Others Music On Hold calmriver Music on Hold Prompts Leave When Empty Yes Join Empty No Ring In Use Yes v Agent Announcement default hl Join Announcement default v Retry 30 Wrap up Time amp 20 Figure 11 6 Queue Others Settings Table 11 5 Queue Others Settings Music on Hold Select the Music on Hold Prompt for this queue This option controls whether callers already on hold are forced Leave When Empty out of the queue that has no agents e Yeastar 53 Join Empty Ring in Use Agent Announcement Join Announcement Retry Wrap up Time D e Yeastar N824 User Manual e Yes callers are forced out of a queue when no agents are logged in e No callers will remain in the queue without any agent This option controls whether callers can join a call queue that has no agents e Yes callers can join a call queue with no agents or only unavailable agents e No callers cannot join a queue with no agents The default setting is No If set to No the queue will avoid sending calls to members whose devices are known to be in use Announcement played to the agent prior to bringing in the caller Announcement played to callers once prior to joining the queue The amount of seconds the queue waits after calling all available agents before calling them again The amount of seconds the queue waits for passing another qu
2. Available Extensions Selected 500 SIP 501 SIP CH Figure 10 1 Ring Group Member 3 Destination if No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination Destination If No Answer End Call Extension Extension 500 w Voicemail Voicemail 500 y Destination OVR IVR 760 v Ring Group Ring Group 720 v Conference Room Conference Room T4 w Queues Queues 780 vw Figure 10 2 Destination if No Answer D e Yeastar 50 N824 User Manual Queue Queues are designed to receiving calls in a call center A queue is like a virtual waiting room in which callers wait in line to talk with the available agent Once the caller called in N824 and reached the queue he she will hear hold music and prompts while the queue sends out the call to the logged in and available agents A number of configuration options on the queue help you to control how the incoming calls are routed to the agents and what callers hear and do while waiting in the line Configure a Queue Go to PBX Inbound Call Control Queues to configure queues Click MF Add Queue tg add a new Queue e Click 2 Delete the Selected Queues to delete the selected queues e Click to edit one queue e Click o to delete one queue Please check the Queue configuration parameters below 1 General Settings Table 11 1 Queue Configuration Parameters General Settings
3. Linkus Mobile Client Settings Enable Calling Capability in Mobile Client d Ring Strategy FAS Extension First M Connecting Route User Web Interface Figure 14 3 Enable User Interface User Name Extension Number Password Web Password for the extension N824 Configuration Panel amp 601 mm TTT 4 Yeastar English Copyright 2006 2015 Yeastar Information Technology Co Ltd All Rights Reserved Figure 14 4 Login N824 via Extension Account After login you can check voicemail on Voicemail page 3 Check Voicemail via Email If you have enabled Voicemail to Email feature you can check voicemail on your email D e Yeastar 65 N824 User Manual How to Change Voicemail Greetings The default Voicemail greeting on N82 is fine but it is rather bland and quite boring You can customize your own voicemail greetings 1 2 3 TS eo oe eS Dial 2 to enter voicemail on your handset Enter the access password Press 0 for Mailbox Options You will then be given the choice what type of message you want to record Press 1 to record your Unavailable Message Press 2 to record your Busy Message Press 3 to record your name Press 4 to record your Temporary Message Choose the message that you want to record press to finish the record Press 1 to accept your message Press 2 to listen to your message Press 3 to re record your message if you don t like the previ
4. e Swedish e Thai e Turkish TFTP Method N824 User Manual IDDIE EDD EI EDD EI EIERE EI B g If N824 cannot access the internet please update the system prompts via TFTP Step1 Download the system prompt to your local PC Step2 Enable TFTP Server For example tftpd on Windows 1 Install tftod32 software on computer D e Yeastar 58 N824 User Manual Download link http tftpd32 jounin net tftpd32 download html 2 Configure tftpd32 For the option Current Directory click Browse button choose the system prompt file of N824 such as D fr tar gz Server interfaces 192 168 6 42 Realtek PC Show Dir Thtp Server Tftp Client DHCP server Syslog server Log viewer start time progress Current Directory DA e Browse Figure 13 3 Configure Tftpd32 Step3 Update via TFTP 1 TFTP Server fill in IP address of tftpd32 server such as 192 168 6 42 2 File Name Enter the name of voice prompt tar file name such as fr tar gz 3 3 Click Beret to download the system prompt and update System Prompts Settings Prompts Download Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts Local Prompts English Download Mode TFTP Download v TFTP Server 192 168 6 42 File Name _ fr tar gz Ki Download Figure 13 4 Update System Prompts TFTP Download Custom Prom
5. l l Configure the prompt when dial failed due to conjunction Dial Failure Prompt no available channel Whether to enable the feature Last Caller Routing When an extension is making an outbound call the system will Enable Last Caller automatically record the information and when the dialed Routing l number make an inbound call using the same line this number will directly reach the corresponding internal extension Keep Time How long you want to keep the Last Caller Routing records Internal Ring Type Select the Ring tone type for internal calls Inbound Ring Type Select the ring tone type for inbound calls 2 Web Server N824 supports web server responds to HTTP and HTTPS By default users could access the Web GUI via HTTP default port 80 You can also access web via HTTPS if HTTPS is enabled HTTP Enabled y HTTP Bind Port 80 HTTPS Disabled HTTPS Bind Port 443 Figure 17 1 Web Sever 3 Extension Preferences You can change extension preferences on this Section There are 5 types of extension range including User Extensions Ring Group Extensions Conference Extensions IVR Extensions and Queue Extensions Assign a specific range for each type will help to distinguish and manage those different extensions You could change the default range or redefine it to meet your requirements The extension number should have at least 2 digits and at most 7 digits Extension Preferences User Extensions 500 to
6. Blacklist Blacklist is used to block an _ incoming outgoing call If the number of incoming outgoing call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call Go to PBX Advanced Settings Blacklist to add numbers to the blacklist You can choose to block the number for inbound outbound or both e If the type is inbound then this number can t be called e lf the type is outbound then the extensions in N824 can t call this number Add Blacklist Number 37874893 Figure 8 9 Number Blacklist D e Yeastar 46 N824 User Manual IVR Like most organizations where possible we would like to route incoming calls an Auto Attendant You can create one or more IVR Auto Attendant on N824 to achieve it When calls are routed to an IVR N824 will play a recording prompting them what options the callers can enter such as Welcome to XX press 1 for Sales and press 2 for Technical Support Configure IVR Go to PBX Inbound Call Control IVR to configure IVR e Click ME Add NR to add anew IVR Click Delete the Selected IVR to delete the selected IVR e Click to edit one IVR e Click to delete one IVR Please check the IVR configuration parameters below Table 9 1 IVR Configuration Parameters General Settings General Settings N824
7. Configure Ring Group Go to PBX Inbound Call Control Ring Group to configure ring group e Click fr Add Ring Group to add a new Ring Group Click 25 Delete the Selected Ring Group tg delete the selected ring groups e Click to edit one Ring Group e Click co to delete one Ring Group Please check the Ring Group configuration parameters below 1 General Settings Table 10 1 Ring Group Configuration Parameters General Settings General Settings Ring Group Name Used to identify the ring group This option defines the numbered extension that can be dialed Ring Group Number to reach this group Select an appropriate ring strategy for this ring group e Ring All Simultaneously ring all the available extensions Strategy simultaneously e Ring Sequentially ring each extension in the group one at a time Specify how long in second to ring each extension or all the extensions e If the strategy is Ring All Simultaneously it means the seconds to ring number of seconds to ring this group before routing the call each member according to the Destination if No Answer settings e If the strategy is Ring Sequentially it means the number of seconds to ring a single extension before moving on to the next one D e Yeastar 49 N824 User Manual 2 Ring Group Member Specify the extensions to be part of this ring group Move the desired ring group members to the Selected Box Ring Group members
8. This feature is used to capture packets for technician Integrate packet capture tool Wireshark in N824 The Packet Tool can be found under Status Reports Packet Tool Users could specify the destination IP address and port to get the packets Packet Tool Packet Capture Tool Packet Capture Stopped Figure 20 10 Packet Tool The End e e Yeastar S
9. To change this setting use the N Leam about access control and permissions Figure 16 3 Share the File Before network disk can be properly configured an SMB share folder accessible from N824 must be set up on a Windows based machine Once that has been set up please follow the steps below 1 Choose a window based computer that is always in service 2 Create a folder 3 Share this folder 0 e Yeastar 76 N824 User Manual 4 Input the Net Disk information in Connect to Network Disk tab Network Disk settings Create a Network Disk Connect to Network Disk Network Disk Information Running Status Mounted Enable Yes Net Disk Host IP 192 168 5 159 Net Disk Share Name shareTest Net Disk Access User Name admin Net Disk Access Password eessen wf Save 3 Cancel Figure 16 4 Connect to Network Disk Table 16 2 Network Disk Settings Network Disk Settings Running Status Shows if the Net Disk is successfully mounted to N824 e Yes Enable Network Disk e No Disable Network Disk Net Disk Host IP Set the IP address where the recordings will be stored Enable l The shared folder name where the recordings will be Net Disk Share Name stored The User name used to log in the Network share Leave Net Disk Access User Name this blank if it is not required In general you use the administrator account on PC as a user name here Th log i h k share Wee e pan wor HSE D og mort e network share Leave this
10. 3 2015 04 24 01 57 26 607 608 59 Internal Figure 19 6 Record Logs e Search gt X gt X gt X The administrator can search and filter record data by specifying the call date caller callee trunk duration and communication type e Play Click a to play the recording file e Download Click to download the chosen recording file e Delete Click o to delete the chosen record e Download the Selected Recordings Click Download the selected Recordings to download the selected recording files e Delete the Selected Recordings Click A Delete the selected Recordings D e Yeastar to delete the selected recording files 92 N824 User Manual System Maintenance This chapter describes system maintenance settings including the followings e Firmware Upgrade e Backup and Restore e Reset and Reboot e System Logs e Packet Tool Firmware Upgrade N824 provides automatic updates new firmware file will be checked via a cloud server In addition firmware upgrade can be done via HTTP and TFTP manually on N824 Please go to System System Preferences Firmware Update to do upgrade Note 1 If Reset configuration to Factory Defaults is enabled the system will restore to factory default settings 2 When update the firmware please don t turn off the power Or the system will get damaged 3 If you are trying to upgrade through HTTP please make sure that your N824 is abl
11. Busy Line Prompt D e Yeastar The absolute maximum amount of time permitted for a call A setting of O disables the timeout The default value is 6000s Maximum concurrent calls limits The default value 0 means no limit Used to set hold music for the system select country to set the default tones dial tone busy tone ring tone and etc to be sent from FXS port The default setting is United States North America Enable Dsp to optimize Fax reception Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is FCC for USA When transferring an incoming call using the attended transfer feature code or the transfer key of IP phone the Caller ID of transferee or transferer displayed on the screen of the callee The default display is the Caller ID of the initiator If Enable Follow Me Prompt choosing yes there will be prompt before transferring the call Otherwise the call will be transferred directly without any prompt Default Yes Configure whether to play a prompt please hold while try to locate the person you are calling when transfer a call by follow me settings Configure the prompt when the dialed phone number is invalid Configure the prompt when the dialed phone number is busy 80 N824 User Manual
12. Figure 8 5 Inbound Route Business Days e Office Hours Select one defined business days office hours e Office Hours Destination Configure where to route the incoming calls during office hours e Non office Hours Destination Configure where to route the incoming calls during non office hours Table 8 4 Inbound Route Business Days Route the incoming calls to end calls the system will auto hang SES up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to an extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Used to initiate call processing as soon as it can be determined that no other matches are possible DISA Route the incoming calls to a specific DISA Conference Room Queues Route the incoming calls to a specific Queue Route the incoming faxes to a specific extension s mail Faxes address Note this function only supports T 38 faxes 4 During Holidays Define where the calls will be routed during Holidays During Holidays Holiday Ve Destination End Call W Figure 8 6 Inbound Route During Holidays e Holiday Select which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays e Destination D e Yeastar 44 N824 User Manual Configure where to route the incoming calls during holidays 5 Fax Detection Enabl
13. SD Card Management EE 15 Store Recordings to Network Direk 75 D e Yeastar i N824 User Manual ASF CO ll e EE 77 ig 2 Meo eae TE 80 CSE al e 80 Business Houre 82 BUSINESS RT 82 w lle 83 lena CC 85 SS ST E 85 KI RE 85 ee 86 o e nse tin sat seis eee E ices eesenie ae sede dese saeeneus 87 Status and Call Reports bocciecgsSiescisadnaaiinadawtwteicntnedewewenausoisbacdnbawnaduansndebdsneusadeanawondess 88 EXEN ON US gestae EEE A E E E E E E EEE 88 TOOK EM CN 89 Kiel 90 System MMO E 90 62 1 E 91 Ke ee e E 91 Syst m Lge ee eee ee ee ee ee eee eee eee er 93 BVA A Bee lee GE 93 PUTO TAG ele OS EE 93 Upgrade through HIT 94 Upgrade rough TF H 94 BaACKUD ANO ROSIOTE erre A 96 FSS SOU ING INO OL EE 96 System LOgS E 97 ES ae NEE 98 D e Yeastar ji N824 User Manual N824 Overview This chapter provides the following sections e Introduction e Feature Highlights e N824 Front Panel e N824 Rear Panel Introduction Yeastar N824 is a fully fledged PBX that delivers advanced communications features of a large system to small office Yeastar N824 maximizes cost effectiveness with 8 CO lines 24 analog extensions 8 SIP extensions 4 SIP trunks and the ability to handle calls with your mobile phone It provides all the features you need in a plug and play box perfectly future proofing your telecom investment Feature Highlights e Hybrid System Pre configured with 8 CO lines 24 analog extensions 8 SIP extensio
14. Time Manually Date Time AM Figure 5 13 Configuring Date amp Time e Time Zone Select your current and correct time zone on N8 amp 24 e Daylight Saving Time The option is disabled by default Enable it when necessary e Automatically Synchronize with an Internet Time Server N824 will adjust its internal clock to a central network server Please note theN824 should be able to access to the Internet if you choose this method e Set Date amp Time Manually Enter the time using the numbers on your keyboard Note You have to reboot the system to make the changes take effect D e Yeastar 20 N824 User Manual Extensions This chapter explains how to create and configure extensions on N824 It supports SIP extensions and FXS extensions go to PBX Extensions and Trunks Extensions page to configure the extensions e FXS Extensions e VoIP Extensions FXS Extensions There are 24 FXS extensions on N824 Users could click to edit each FXS extension FXS Extension Configuration The extension settings are divided into Account General Settings Advanced Settings Management Settings and Timer Settings 1 Account On this page users could fill in the user information including Name Telephone number Job Wechat ID and Email address If an image of the account was uploaded via the Linkus App you could see the account s image here Account General Settings Advanced Settings Management Settings Tim
15. e Whisper spy you can hear the call and can talk with the monitored extension Feature code 91 e Barge spy you can hear the call and talk with them both Feature code 92 Steps to Use Spy Feature Example Use Extension 100 to monitor the calls of Extension 101 1 Enable Allow Being Spied in extension 101 In this case extension 101 is allowed to be spied by other extensions 2 Choose the Spy Modes for extension 100 In this case extension 100 has the right to use the feature code to monitor extension 101 3 If 100 choose normal spy it should dial 90301 to start monitoring lf 100 choose whisper spy it should dial 91301 to start monitoring If 100 choose barge spy it should dial 92301 to start monitor If 100 choose general spy it can dial 90301 91301 or 92301 to start monitor D e Yeastar 71 N824 User Manual Call Parking Call Parking is a feature that allows the user to put a call on hold at one phone and continue the conversation from any other phone Call parking is activated by feature code For example extension 8010 is in a call but the person needs to go to another place to find the answer for a question He can dial Call Parking feature code on the phone and system will prompt that the call is parked at an extension Le 690 Then this person can hang up the call and leave When he finds the information he can pick up any phone nearby
16. 630 Ring Group Extensions T20 to 729 Conference Extensions 740 to 759 IVR Extensions 760 to 779 Queue Extensions 780 to 789 Reset to Defaults Figure 17 2 Extension Preferences D e Yeastar 81 N824 User Manual Business Hours On Business Hours page you can create a list of times Office Hours Other Office Hours and Holiday in which incoming or outgoing calls are checked The rules specify a time range by the hour and or date Business Hours typically are associated with time conditions which match destinations for calls based on the time Outbound routes can also be assigned an Office Hours making that route only available during times defined in an Office Hours Go to PBX Basic Settings Business Hours to find Business Hours settings Business Hours Enable Business Hours Enable Office Closed Timing Office Closed Timing State Disabled oe Enable Office Timing Office Timing State Disabled Disable Office Closed Timing mf Save L Cancel Figure 17 3 Business Hours e Enable Business Hours e Enable Office Closed Timing By dialing 81 81 is the default code on an extension will force the office time closed for the device whatever the general setting is e Enable Office Timing By dialing 82 82 is the default code on an extension will force the office time to take effect for the device whatever the general setting is e Disable Office closed timing By dialing 081 081 is
17. SIP 503 SIP m 601 Fx5 al Be KE DUAIF AG 603 FXS 605 FXS W Figure 6 4 Auto Recordings Permissions for FXS Extensions 5 Timer Settings Want the phone to wake you Click Timer Settings Section set your wake up time and other options and give the alarm a name like Good morning Ze Yeastar 25 N824 User Manual Account General Settings Advanced Settings Management Settings Timer Settings Timer Settings Note you can get a reminder call or wake up call with timer settings Good Morning 07 00 One Day calmriver 1 1 Label Good Morning Time 07 weil DU Add Type Once K Prompt calmriver y Ring Times 1 v Ring Interval 1 Y min Clear Figure 6 5 Timer Settings for FXS Extensions Batch Edit FXS Extensions Users could batch edit the selected FXS extensions number timer settings and other settings e Modify the Number of the Selected Extensions Click Modify Number of the Selected Extensions tO modify the selected extensions Define the extension number starting from a number Modify Number of the selected Port Number starting from 800 Modify Figure 6 6 Modify Number of the Selected Ports e Edit the Selected Extensions Click Edit the Selected Extensions you can edit the selected extensions General Settings Voicemail Volume Hotline Follow me and Group Settings e Edit the Selected Timers Click Edit the Selected Timers to set a
18. Web browser D e Yeastar 12 N824 User Manual FTP default user root password ys123456 Default Port 21 Hostname Set the host name for N824 IP Address Set the IP Address for N824 Subnet Mask Set the subnet mask for N824 Gateway Set the gateway for N824 Primary DNS Set the primary DNS for N824 secondary DNS set the secondary DNS for N824 IP Address2 Set the second IP Address for N824 Subnet Mask2 Set the second subnet mask for N824 Security Center Users are strongly recommended to configure firewall and other security options on N824 to prevent the attack fraud and the system failure or calls loss Security Center All the security settings including Firewall Service Port Settings in N824 are displayed in Security Center Users could rapidly check and configure the relevant security settings here Firewall In the Firewall tab users could check firewall configuration and alert settings By clicking the relevant button you can enter the configuration page directly Firewall Service Port Function Status Note Setting Firewall Switch Enabled No rules Setting Drop All Disabled Setting Blacklist Rules Configured The number of blacklist rules is 3 IP Blacklist Alert Settings Not Configured It is recommended that you configure Alert Settings Alert Settings Figure 5 2 Security Center Firewall Service In Service tab you can check AMI SSH status For AMI SSH you
19. and Sharing Center View remote printers Jr Favorites rdrshare ME Desktop e J Share J Downloads E Recent Places a Libraries E Documents a Music E Pictures S Videos oc Homegroup Ba Computer amp Local Disk C ca Local Disk D ca Local Disk E ca Local Disk F hi Network A 1 item Figure 16 6 Check Shared Recordings How to check the Network User 1 Start gt Run gt cmd 2 Execute the command net use del there is a space behind 3 Visit the device again with the new password o e Yeastar 78 N824 User Manual For WIN 7 Win8 Users Please modify the registry before checking the shared file 1 Start gt Run gt regedit 2 Modify the value of HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control Lsa LmCompatibilityLevelto 1 lf LmCompatibilityLevel doesn t exit create a Dword value LmCompatibilityLevel 1 D e Yeastar 79 N824 User Manual PBX Basic Settings This chapter explains PBX basic settings which can be applied globally to N824 The basic settings can be configured under PBX Basic Settings e General Preferences e Business Hours General Preferences 1 General Settings General Settings Table 17 1 General Preferences General Max Duration Maximum Concurrent Calls Music On Hold Tone Region Dsp Fax FXO Mode Attended Transfer Caller ID Follow Me Prompt Music on hold for Follow Me Invalid Phone Number Prompt
20. can enter the according page by clicking the button in Setting column D e Yeastar 13 N824 User Manual Security Center Firewall Service Port Status Setting Disabled Setting Disabled Setting Disabled Setting Enabled Setting Disabled Setting Figure 5 3 Security Center Service Port In Port tab you can check SIP port and HTTP port You can also enter the relevant page by clicking the button in Setting column Security Center Firewall Service Port Name Setting SIP UDP Port Setting SIP TCP Port Setting SIP TLS Port Setting HTTP Bind Port Setting HTTPS Bind Port Setting Figure 5 4 Security Center Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria General Preferences gt General Settings 1 lt is strongly recommended to add local network address to a common rule with the action is accept or it may be dragged into the blacklist d Enable Firewall Disable Ping Drop All Firewall has started successfully gt Common Rules se Add Rule No Common Rules Defined Auto Defense se Add
21. destination MAC IPATTACK effective DESTPORT Attacks destination Port number IPATTACK effective PROTOCOL Protocol type IPATTACK effective INTERFACE Network interface name IPATTACK effective Password Settings It is highly recommended to change the system s password after first login Go to System System Preferences Password Settings to change the password D e Yeastar 19 N824 User Manual Password Settings Change Password Enter Old Password ssss0 Enter New Password sssssssessses RR Strong Retype New Password sssssssssesess Figure 5 12 Change Password 1 Enter the old password first 2 Enter a new password and retype the new password to confirm The password complexity will be detected which will help users to set a strong password and make N824 safer A strong password is comprised of letters numbers and characters 3 Save the changes the user will be automatically logged out 4 Log in N824 using the new password Date and Time Please adjust the time of N824 including the time zone consistent with your local time Go to System System Preferences Date and Time to configure the system date and time Date amp Time General Settings Server Time Tue May 05 22 26 17 2015 Time Zone 8 United States Pacific Time y Daylight Saving Time Disabled v Automatically Synchronize With an Internet Time Server NTP Server pool ntp org Set Date amp
22. out Before configuring this please make sure the provider supports this feature e Associated Extension The extension making call out via SIP Trunk will display the associated DOD e Add DOD Add DOD for one associated extension e Add Bulk DOD D e Yeastar 38 All Extensions 501 SIP 601 F XS 602 F XS 603 F XS 604 FXS 605 FX5 606 FX5 FXS 500 SIP 607 FXS D d N824 User Manual Associated Extension DOD Begin Figure 7 1 VoIP Trunk DOD Settings Add bulk DOD for bulk extensions in ascending sequence with the Begin DOD you fill in For example if the Associated Extensions are 100 101 102 103 104 105 with Begin DOD as 5500100 the corresponding DOD will be 5500100 55001071 5500102 5500103 5500104 and 5500105 D e Yeastar 39 N824 User Manual Call Control This chapter shows you how to control outbound calls and incoming calls with outbound routes and inbound routes e Outgoing Rules e Incoming Rules e PIN Settings e Blacklist Outgoing Rules Outbound Route An outbound route works like a traffic cop giving directions to road users to use a predefined route to reach a predefined destination Outbound routes are used to specify what numbers are allowed to go out a particular route When a call is placed the actual number dialed by the user is compared with the dial patterns in each route from highest to lowest priority until a match is found If no m
23. the Management settings to set the access permissions By default extension users could check voicemail one touch Recordings and configure settings of their own extensions when logging in User Web Interface If the user wants to manage the CDR and Auto Recordings you have to set the access permissions here CDR e View Permission the permission to view CDR e Delete Permission the permission to delete CDR e Download Permission the permission to download CDR e Allowed Extension for CDR choose which extensions CDR is allowed to be checked deleted downloaded by the user D e Yeastar 24 N824 User Manual CDR View Permission Delete Permission No Download Permission Yes w Allowed Extensions for CDR Available Extensions Selected 500 SIP R 501 SIP 502 SIP _ 503 SIP SOUFXS AF X D E 604 FXS 605 FXS Figure 6 3 CDR Permissions for FXS Extensions Auto Recordings e View Permission the permission to check auto recordings e Delete Permission the permission to delete recording files e Download Permission the permission to download auto recording files e Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Auto Recording L View Permission Delete Permission Ho Download Permission No Allowed Extensions for Recordings Available Extensions Selected 50Q SIP 504 SIP 502
24. the default code on an extension will disable the Office Closed Timing Business Days Generally we add office hours according to your working time and set different destinations for Office Hours and Non office Hours Define the Office Hours or Other Office Hours name and set the time as the following picture shows D e Yeastar 82 N824 User Manual Edit Office Hours A Configure Office Hours 05 30 12 00 14 00 18 00 19 00 22 00 Mon 00 00 To 00 00 Add Delete 08 30 12 00 14 00 18 00 Tue 00 00 el T 00 00 Add Delete D 19 00 22 00 08 30 12 00 Wed 00 00 To 00 00 Add Delete aaeoa it 08 30 12 00 14 00 18 00 19 00 22 00 Thu 00 00 To 00 00 Add Delete 08 30 12 00 Fri 00 00 To 00 00 e Add Delete SC 06 30 12 00 Sat 00 00 To 00 00 Add Delete 90 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Sun 00 00 To 00 00 Add Delete Cancel f Save Figure 17 4 Business Days Holidays You can set up the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays e e Yeastar S N824 User Manual Add Holiday A Details Date From 01 enen 20 Tee 00 ES r me e k Date To 2015 Time 23 00 Reset Figure 17 5 Holidays D e Yeastar 84 N824 User Manual SIP Settings SIP settings ca
25. treats IVR as an extension you can dial this extension Number l number to reach the IVR from internal extensions Name Set a name for the IVR Choose which recording to be played to the caller when they ee reach the IVR You can choose the default prompt on N824 or P choose a Custom Prompt which is uploaded or created on N824 The number of times that the selected IVR prompt will be Repeat Count played How long in seconds we wait for the caller to enter an option Key Timeout on their phone keypad before we consider it timed out and it follows the Timeout Destination as defined below Tick this option to enable Direct Dial If Direct Dial is enabled Enable Direct Dial the callers can enter a user s extension number when entering the IVR to go direct to the users D e Yeastar 47 N824 User Manual Key Press Events Key Press Event E OO ON Oo Om SS Go h CH Timeout e Invalid D e Yeastar Select the destination for each key pressing digits 0 9 Timeout and Invalid When the callers press the corresponding key the call will be routed to Extension Voicemail Ring Group IVR Conference Room DISA Queues Faxes Dial by Name Hangup 48 N824 User Manual Ring Group A ring group helps you to ring a group of extensions in a variety of ring strategies For example you could define all the technical support guys extensions in a ring group and ring the support guys one by one
26. you would like to dial the speed dial D e Yeastar 72 N824 User Manual number through trunk Add Speed Dial x Note dont forget to add the outbound dial prefix if you would like to dial the speed dial number through a trunk ID kW Destination Number 15680746256 y i geg S conc Figure 15 2 Speed Dial To make a speed dial e g you want to call 15880246258 simply dial 991 The 99 tells N824 that you want to use the Speed Dial and the 1 is the Speed Dial Code for destination number 15880246258 Check the Speed Dial Setting for 15880246258 on the screen above D e Yeastar 73 N824 User Manual Auto Recording This chapter explains how to configure auto recording on N824 and how to manage the recording files e Auto Recording Settings e SD Card Management e Store Recordings to Network Disk e Share Recordings Auto Recording Settings N824 supports auto recording for an established call Go to System Auto Recording Settings Recording Settings to configure auto recording settings Note before enabling call recording please make sure that the SD card or the Net Disk performs well Table 16 1 Auto Recording Configurations General Preferences Enable or Disable Auto Recording feature You can choose Enable Call Recording v Record Inbound calls v Record Outbound calls v Record Internal calls After enabling Call recording you can choose where to store the recordings in t
27. 0 ze Yeastar N824 User manual N824 4 Yeastar N824 User Manual Contents NEE 1 laligele U 6 de E 1 FS ANUS PONIN Secreta and E E ue aseenednasaneucesces sacscrsene 1 KI FOLIC PIG EE 2 N824 Rear Panel cccccccceceeceeeceeeeceeeeceeeeceeseceeceeeceeeesseeseeeeeseeeesegeeeesesseseeeees 3 JN de WEE al N824 Packing E 4 Specifications and Operating Environment 4 EL Ziele lu lee AEN 5 CONNECT ei Tir LE 5 Connection of Ethernet Horts 5 Connection Of EAOborts 5 POW El conne ON rette 5 Applicaton OvVerviE W Jaaee eee een tener ete ee nee Snes See eaten ee ieee eae eee ee eeeeee ee 7 Getting En ME 8 ACCESSING Web GU 8 Web Configuration Panel cccccceccsccecceeeeeeceeeeeeeeeeseeeeeseeeseeseeeseeeeeseeeeeseesaes 9 Be Ee E Le MEN E 9 Making and Receiving Cales 11 El E 12 Ki OTIC SG WING E 12 Security Center ec ccec ccc ecceeeceeceeeeeeceeceeeceeseeceeeeeseecaeeseeseeeseeseeseeseesueseeseegaes 13 Security Lenter 0 ccc cecccecceceeecceeceeeceecaeeseeceeesseceeseeeseecaeeseesaeeseesaeeseesaeeaeegaes 13 FW AIS SS as areectaes erecta sressenn tea nee E TA 14 P Ee GL EEN 16 AMI Setting ENEE 17 SEE apcancg ve eeost E E E 17 AIGA d e EE 18 KE ed ln e E 19 Date ANd TIME 2 0 0 ccc ccccccec eee eceeeeceecececeeeeceeeecseeceeeceeeesseaecsesecsesecseaeseeneseesecaeees 20 S40 Eege 21 FXS ExtenSionS siseseeneierererrerererrrrurrrnrrrr rerent r rnrn rrura rnrn ERASE CEEE EEE
28. 24 User Manual Default Code 04 Users may pick up a specific extension s incoming call by dialing O4 extension number on their phone Default Code 5 Default Code 90 In this mode you can only listen to the extension being spied Default Code 91 In this mode you can listen whisper to the extension being spied Default Code 92 In this mode you can barge in both extensions involved in the call Default 4000ms The timeout to input the next digit 2 Call Parking Preferences Table 15 2 Call Parking Preferences Call Parking Preferences Call Parking Default Code 6 Default 690 699 User may park an incoming call on a Extension range used to park calls designated extension at first and then pick up the call again on any other extensions Default 60s Define the time in seconds that a call Number of seconds a call can be parked for can be parked before it is recalled to the station that parked it 3 Call Forwarding Preferences Table 15 3Call Forwarding Preferences Call Forwarding Preferences Reset to Defaults Enable Forward All Calls Disable Forward All Calls Default Code 70 The call forwarding settings will be configured as follows e Always forward Disabled e Busy forward to Voicemail Enabled e No answer forward to Voicemail Enabled e Do not disturb Disabled Default Code 71 Default Code 071 Enable Forward When Busy Default Code 72 Disable Forwar
29. 24 User Manual Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the Extension page will override the caller ID set in the VOIP trunk page Please note that not all the service providers support this feature Contact your service provider for more information Realm is a string to be displayed to users so they know which username and password to use e Yes when an incoming call reaches N824 and sends INVITE packet to N824 N824 responds 401 but the Realm info in 401 Response does not match the Realm set on VoIP trunk the provider will refuse to authenticate e No N824 will not reply a 401 Response to the provider to authenticate the incoming call A proxy that receives requests from a client Even though it may not be the server resolved by the Request URI Define the codec for this sip trunk and its priority This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Define if SRTP is enabled for this trunk send check alive packets to the sip provider Set default mode for sending DTMF of this trunk Default setting rfc4733 Table 7 8 VoIP Trunk DNIS Settings Enable DNIS DNIS Name DID Number 3 DOD Settings Tick to enable DNIS for this trunk Define the DINS name Set the DID Number for this trunk DOD Direct Outward Dialing means the caller ID displayed when dialing
30. 55 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 The format of MAC Address is XX XX XX XX XX XX X means 0 9 MAC Address or A F in hex the A F are not case sensitive D e Yeastar 15 N824 User Manual Accept Accept the access from remote hosts Action Drop Drop the access from remote hosts Ignore Ignore the access Note the MAC address will be changed when it s a remote device so it will not be working to filter using MAC for remote devices IP Blacklist You can set some packets accept speed rules here When an IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as a black IP address and be blocked automatically IP Blacklist Blacklist Rules Add Rule Protocol 5060 UDP 120 60s 5060 UDP 40 2s 8022 TCP 5 60s IP Blacklist No Auto Black IP Address Figure 5 7 IP Blacklist Settings Page 1 Blacklist rules We can add the rules for IP blacklist rate as demanded Add Auto Blacklist Rules x Port Protocol UDP Ea IP Packets Time Interval seconds if ave a Cancel Figure 5 8 Add Blacklist Rule Table 5 4 Description of Auto Blacklist Rules Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets Allowed IP packets number in the specific time interval o The time interval to receive IP packets For example IP packets 90 Time interval oo time interval 60 means 90
31. EE EEn Enr nn ennn rnne 21 VOIP ar SIONS ae A ERE 2 ERR ge 33 Ru 33 VOI ti 3 D e Yeastar N824 User Manual e Oal yia de AEE EE 40 Outgoing RUNS sesiecceictciecnctectineceniistiiicueinnesiesede onatincds pesivandidendineiiandisnetivaneiheuraedeiabieaecdseedenaet 40 ele Ree TEE 40 Ze eh ENG ee eebe 42 INCOMING Rules nananannanannnnnnnnnnnnnnnnnnnnnrennnrnrsrnnrrrersrrrrnrsrrnrnrsrnnrnrnrrnrnrnrnrrnenene 43 PIN SONING ere E E E A E ete E 45 BAC EE 46 VE 47 Slats fl go gt Mee eens nee ee eee eee nee eee Dee nee wa See vee nee nen ee ante St Sanne eee ne eee ome 49 Eege 51 EEN 55 Configure a Conference ROOM cccccceccecceeeseeceeeceeeeeeseeeeeeseeeseeeeeseesaueseeeaeeees 55 JOIN a Conference Room 55 Manage the Conference cccccccecceecssececceeececeeeeceeeseeceeeeeueceeeauesaesseeseeeaeeses 56 Managing A ue e nn 57 VSOP TOND a E E 57 CUSTOM Tel EE 59 Music on Hold WE 60 det UE 62 Voicemail Gettnge 62 Volcemal e E persere aE rR ATEEN 63 FIOW tO Ch ck e e EI RE 64 How to Change Voicemail Greeinge 66 Business Calling Features aga ass eege 67 Feat COJE EE 67 Call Tronster 69 PIRG TAN O so ea r A EO E A E E O 69 Atende Tran TEE 69 Cal al 40 E 69 Group Call bckunp 70 Direct UR e 70 LALLE GOIN EE I EE E I Cal PaKINO srs E E 72 opec d ANAS ee 72 MO TCO Tu e E 74 Auto Recording Settings cccccccccecceeeseeceeceeceeseeeceeeeeeceeeeeseecaeeeeeseeesaeseeegeees 14
32. G Figure 15 1 Group Extensions Direct Call Pick The default Direct Call Pickup Extension Pick up feature code is 04 It allows you to pick up a call that is made to a specific extension If you know whose phone is ringing and what is the extension number is you can pick up the call by pressing 04 extension number D e Yeastar 70 N824 User Manual For example if a call reaches the Sales Department Manager s phone extension number 888 but he is in a meeting you can pick up the call by pressing 04888 on your own phone to answer the call Intercom Intercom is a feature that allows you to make an announcement to one extension via a phone speaker The called party does not need to pick up the handset It can be achieved by pressing the feature code on your phone and it is a two way audio call The default Intercom feature code is 5 To make an announcement to a specific extension you need to dial 5 extension number on your phone For example make an announcement to extension 500 you need to dial 5500 then the extension 500 will be automatically picked up Spy N824 allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature codes for each spy mode Spy Modes e General spy you have the permission to use the following 3 modes e Normal spy you can only hear the call but can t talk Feature code 90
33. General Settings sane A name for the Queue The name is used for identification purpose throughout the user interface Use this number to dial into the queue or transfer callers to this number to put them into the queue Number You can require agents to enter a password before they can Queue Password l l login to this queue Queue Agent The number of seconds an agent s phone can ring before we Timeout consider it a timeout Queue Max Wait The maximum number of seconds a caller can wait in a queue Time before being pulled out O for unlimited Multiple strategies are available for the queue e RingAIll ring all available agents simultaneously until one Queue Ring answers Strategy e LeastRecent ring the agent which was least recently called e FewestCalls ring the agent with the fewest completed O e Yeastar 51 N824 User Manual calls e Random ring a random Agent e RRmemory Round Robin with Memory remembers where it left off in the last ring pass 2 Agents This selection shows all users Selecting a user here makes them a dynamic agent of the current queue The dynamic agent is allowed to log in and log out the queue at any time The agents dial Queue number to log in or Queue number to log out the queue For example if the queue number is 681 then the dynamic agent can dial 681 to log in or 681 to log out Agents di Available Agents Selected 500 SIP P GE 601 SIP
34. IP packets are allowed in 60 seconds 2 IP blacklist D e Yeastar 16 N824 User Manual The blocked IP address will display here you can edit or delete it as you wish AMI Settings The Asterisk Manager Interface AMI is a system monitoring and management interface provided by Asterisk It allows live monitoring of events that occur in the system as well enabling you to request that Asterisk perform some action The actions that are available are wide ranging and include things such as returning status information and originating new calls Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk There are two main types of messages on the Asterisk Manager Interface manager events and manager actions The 3 party software can work with N824 using AMI interface It is disabled by default If necessary you can enable it AMI Settings C Enable AMI User Name ami Password password IP Restriction Permitted IP address Subnet mask Add sw Save 8 Cancel Figure 5 9 AMI Settings e Username amp password After enabling AMI you can use this username and password to log in N824 AMI e IP Restriction You can set which IP is allowed to log in N824 AMI interface Certificates N824 supports TLS SIP extension and VoIP trunk Before you register TLS extension trunk to N824 please u
35. Items Description OO Call Waiting DND Enable Busy Camp on Ring Out Follow me IP Restriction D e Yeastar Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available The call waiting function of IP phone has higher priority than N824 s call waiting function Don t Disturb When DND is enabled for an extension the extension will not be available If a dialled extension or a desired line is busy with this feature when the extension or line becomes idle your telephone will ring automatically so you can pick up to speak with the extension or seize the line and dial an external number Check this option if you want to customize the ring time Ring tone will stop over the time defined Call forwarding for an extension can be configured here The administrator can configure Follow Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example transferring to your mobile phone number 123456789 the dial pattern of outbound route is 9 you should fill in 9123456789 here e Enable IP Restriction Check this option to enhance the VoIP security for MyPBX If this option is enabled only the permitted IP Subnet mask will be able to register this extension number In this way the VoIP security will be enhanced
36. P Server fill in IP address of tftpd32 server your PC s IP address 2 File Name enter the name of firmware update It should be a BIN file name 3 Click Start to upgrade Update System Firmware Note please clear the browser s cache after the upgrade Manually Download Updates w OHTTP URL TFTP Server TFTP Server 192 168 6 42 Reset Configuration to Factory Defaults L Start Figure 20 5 Upgrade through HTTP D e Yeastar 95 N824 User Manual Backup and Restore N824 provides Backup and Restore feature which allows you to create a complete backup of N824 configurations to a file Notes 1 The backup file only covers the configurations but not the CDR voicemail and call recordings When you have updated the firmware version it s not recommended to restore using old package Backup from an earlier version cannot be restored on N824 of a later version Create a New Backup Click Sf Create a New Backup to create a new backup Upload a Backup Click d Upload a Backup to upload a backup Restore To restore N824 configuration data upload the backup file to N824 and click G Reboot the system to take effect Please note the current configurations will be OVERWRITTEN with the backup data z Name Time Options 1 backup_2015may9_174120 tar Sat May 09 1 41 58 2015 K Figure 20 6 Restore Backup Reset and Reboot Users could reset and reboot the system under Sys
37. Rule No Auto Defense Rules Defined Figure 5 5 Firewall Settings D e Yeastar 14 N824 User Manual 1 General Settings Table 5 2 Description of Firewall General Settings Enable the firewall to protect the device You should reboot the device to make the firewall run Enable Firewall Disable Ping Enable this item to drop net ping from remote hosts When you enable Drop All feature the system will drop all packets or connection from other hosts if there are no other rules defined To Drop All avoid locking the devices at least one TCP accept common rule must be created for port used for SSH access port used for HTTP access and port sued for CGI access 2 Common Rules There is no default rule you can create one as required Add Firewall Rule Name Descriptiong Protocol UDP Port k IPQ i MAC Address Action Drop Y Figure 5 6 Common Rules Table 5 3 Description of Common Rules Name A name for this rule e g HTTP SS Simple description for this rule E g accept the specific host to Description l access the Web interface for configuration Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be equal to or greater than start port The IP address for this rule The format of IP address is IP mask iP E g 192 168 5 100 255 255 255 255 for IP 192 168 5 100 E g 192 168 5 0 2
38. SIP O1 FXS 02 FXS 03 FXS 04 FXS O5 FXS a ZS a Auto Recording View Permission Delete Permission No e Download Permission No Iw Allowed Extensions for Recordings Available Extensions Selected Spa a Spora Figure 4 3 Management Settings D e Yeastar 10 N824 User Manual Making and Receiving Calls N824 is ready to play out of the box with plug and play facility Power on the device and connect analog phones and CO lines you can make internal calls outbound calls and inbound calls with N824 Note To custom the configurations according to your situation you have to connect the network cable to N824 then log in the web user interface to change the settings e Internal calls between extensions Connect analog phones to FXS ports on N824 users could make calls between extensions just by dialing the other s extension number If IP terminals have registered to N824 successfully users could also make internal calls using SIP extensions Default FXS extension number 601 624 e Outbound calls Firstly please connect CO lines to CO ports on N824 Then the default extensions are able to seize an available CO line to make outbound calls Users could dial digit 9 to seize a CO line first and dial the external number after hearing a dial tone Users could also use the default outgoing rule to make outbound calls The dial pattern of the default outbound route is 8 and strip 1 di
39. There is an ongoing call on the port Solid Red The port is being used CO Ports Status See Blinking Red The port is idle Table 1 2 N824 Front Panels Port Description FXS Ports 1 24 For connection of analog phones fax machines Co Ports 1 8 For connection of CO lines e e Yeastar r N824 User Manual N824 Rear Panel RJ21 CO Ports RJ21 FXS Ports ER RESET Power Inlet Power LED SD Card Slot RUN LED Figure 1 2 N824 Rear Panel Table 1 3 N824 Rear Panels Port Description Pen Description O O O RJ21 CO Ports For connection of CO lines with an RJ21 to RJ11 cable RJ21 FXS Ports For connection of analog phones fax machines with an RJ21 to RJ11 cable SD Card Slot Insert the SD card and restore the recording files 10 100 Base TX connect one end of an RJ 45 Ethernet cable LAN Port into the LAN port Console Port Used for service and maintenance Press the reset button to restore the factory defaults 7 Please make sure that you want to reset because once reset the previous configurations would be erased automatically Reset Button Power Switch Power Inlet For connection of power supply Table 1 4 N824 Rear Panel LED Description On The power is switched on POWER Off The power is switched off Blinkin N824 is running properly RUN g g properly Not Blinking Off N824 goes wrong e e Yeastar 5 N824 User Manual Installation Before getting started with N824 you
40. aa BO5 FAS Figure 11 1 Agents 3 Caller Position Announcement Caller Position Announcements Announce Position Yes Announce Hold Time amp Yes v Frequency 30 seconds v Figure 11 2 Caller Position Announcement Table 11 2 Caller Position Announcement Caller Position Announcement Announce Position Whether to announce position of call in the queue or not Enabling this option causes N824 to announce the hold time to Announce Hold the caller periodically based on the frequency timer The hold Time time will not be announced if the time is less than 1 minute no matter this option is set to yes or no How often to announce the queue position and estimated hold Frequency time 4 Periodic Announcements The periodic announcement is played periodically when the caller is waiting on the D e Yeastar 52 N824 User Manual line Periodic Announcements Prompt alert wl Custom Prompts Frequency 30 seconds Figure 11 3 Periodic Announcements 5 Events Once the events settings are configured the callers are able to press the key to enter the destination you set Usually a prompt should be set on Periodic Announcements to guide the callers to press the key Events Key Action End Call Destination Figure 11 4 Events 6 Failover Destination Define the failover action A failover occurs after the user reach the Queue max wait time Failover Destination Action End Call w Destination
41. administrator can access all pages on N824 Web and make all the configurations on the system Username admin Default Password password e Extension User has the privilege to check voicemails one touch recordings auto recordings and CDR The user can also configure settings and wake up call for his own extension Username Extension number i e 601 Default Password pass Extension number i e pass601 Enable Extension User To log in N824 Web GUI using Extension User you need to enable User Web Interface option for the extension Login N824 go to PBX Extensions and Trunks Extensions choose an extension and click edit check the User Web Interface options on Account tab D e Yeastar 9 N824 User Manual Edit Extension Port 1 Account General Settings Advanced Settings Management Settings Timer Settings Account Settings Name Telephone 23699277 Linkus Mobile Client Settings C Enable Calling Capability in Mobile Client Ring Strategy FXS Extension First Connecting Route W Figure 4 2 Enable Extension User set the privileges of CDR check and Auto Recording check on Management Settings tab Edit Extension Port 1 A General Settings Advanced Settings Management Settings Timer Settings CDR View Permission Delete Permission No Iw Download Permission Allowed Extensions for COR Available Extensions Selected 500 SIP 504 SIP 502 SIP 503
42. am Na24 ext EC Exta E EKTE ExT Er EXTIS D i de Veastar UII CT 8 OCC d 58 tt IL IL a dk dad aa dh dh Ih Analog Phones FAX Machine PSTN Provider Figure 2 1 N824 Front Panel Connection Diagram For connection of CO For connection of FXS terminals lines with an RJ21 to RJ11 cable with an RJ21 to RJ11 cable Local Network Power Cable Figure 2 2 N824 Rear Panel Connection Diagram D e Yeastar 6 N824 User Manual Application Overview With N824 in addition to use the functions as traditional PBX you could expand the communication flexibly with 4 SIP trunks 8 SIP extensions You will enjoy the N824 as its easy management that you had never experienced on a traditional PBX Yeastar has developed an App called Linkus for you to access your N824 wherever you are with your smart phones which significantly increase the flexibility and mobility of your communication 8 CO LINES 4 SIP TRUNK LU 4 Yeastar 24 ANALOG PHONES Figure 3 1 N824 Application Overview D e Yeastar 7 N824 User Manual Getting Started In this chapter we guide you through the basic steps to start with a new N824 e Accessing Web GUI e Web Configuration Panel e User Management e Making and Receiving Calls Accessing Web GUI N824 provides web based configuration interface for administrator and account user The user can manage the device by logging in the Web interface Check the factory defaults belo
43. anagement Note SD card is available If you want to clearing up the SD card please check if you need to back up files in it Format SD Card Clean up SD Card Figure 16 1 SD Card Management Store Recordings to Network Disk The Network Disk feature is used to extend storage space If Storage Location is set to Network Disk the call recording files created will be moved to the Net Disk Configure the Network Disk under System Storage Management Network Disk Settings Note The shared folder must be based on Windows Operation System And if it s windows Vista 2008 7 please add Everyone into the shared account list After that you should ensure that the permission of Everyone is checked D e Yeastar 75 N824 User Manual C 8 File Sharing Choose people to share with Type a name and then click Add or click the arrow to find someone Everyone 7 Name Permission Level d Administrators Owner S Everyone Read Write e Z Yeastar Read Write m having tr le sharin Figure 16 2 Add Everyone shareTest Properties Network File and Folder Sharing share Test Shared Settings Share this folder Network Path Share name YEASTAR PC share Test Advanced Sharing Set custom penmissions create n advanced sharing options Limit the number of simulta 7 Pennissions for Everyone Password Protection People without a user account a can access folders shared with e
44. and dial 690 to resume the conversation Uses of Call Parking Call parking is often useful in buildings with many offices or with more than one floor and with most of the areas having access to one or more telephone sets e f the desired called party is not the person who picked up the call and the desired called party is at an unknown location the person who picked up the call may park the call and then use the public address system to page the desired called party to pick up the call e During a conversation a person may need to go to another office for some reason for example to retrieve an important file parking the call allows this person to continue the conversation after arriving at the other office Speed Dialing Sometimes you may just need to call someone quickly without having to look up his ner phone number You can by simply define a shortcut number Speed Dial feature is available on N824 that allowing you to place a call by pressing a reduced number of keys Add a Speed Dial 1 Go to PBX Outbound Call Control Speed DialSettings you can see the default Speed Dial Prefix is 99 Please avoid conflict with other feature codes if you want to change the prefix 2 Click r Add Speed Dial to add one Speed Dial 3 Fill in the Source Number and Destination Number Source Number for speed dialing number Destination Number for the number you want to call Note Do not forget to add the outbound dial prefix if
45. atch is found the call fails If the number dialed matches a pattern in more than one route only the rules with the highest priority in the route are used Note e N824 compares the number with the pattern that you have defined in your route 1 If matches it will initiate the call using the selected trunks If it does not it will compare the number with the pattern you have defined with route 2 and so on The outbound route which is in a higher position will be matched firstly e Adjust the outbound route sequence by clicking these buttons 7 Go to PBX Outbound Call Control Outgoing Rules to edit outbound routes Please check the outbound route configuration parameters below 1 General Settings Table 8 1 Outbound Route General Settings gegen Tesepgen Used to identify the route The name is usually descriptive i e Route Name l local or international OPTIONAL Password Select a PIN list from HIN Settings to set password for the outbound route A route can prompt users for a password D e Yeastar 40 N824 User Manual before allowing calls to process Leave this field blank if you don t want to restrict this outbound route Enable or disable T 38 FAX on this outbound route Only for SIP Trunk Round Robin with memory If it is enabled N824 will remember Rrmemory Hunt which trunk was used last time and then use the next available trunk to call out This is an option to limit when the outbound route i
46. blank if it is not required If the configuration is correct you will see the Network Disk information Network Disk settings Create a Network Disk Connect to Network Disk Network Disk Information Device information Location media Network Disk Disk Size 199 75 GB Storage Info 0 Figure 16 5 Network Disk Status Share Recordings Users could share recordings on the network This setting is only applied to the Call Recording folder in the SD Card Go to System Storage Management Network Disk Settings to configure the sharing settings D e Yeastar 77 N824 User Manual Share Settings Share Settings Note this setting is only applied to the Call Recording folder in the SD Card If you can t access the SD Card please refer to the manual for solution Share the call recording folder on the network Share Name rdrshare User Name Password Allow network users to change my files IM Save G Cancel Figure 16 6 Share Recordings Table 16 3 Sharing Settings Sharing Settings Share Name The name of the folder showed on the network User Name The user name to access the files Password The password for the user name Check Shared Recordings Open a file folder on your PC and type N824 IP address IP Address to check the shared recordings Example 192 168 5 149 mess g gt Network 192 168 5149 4 H Search 192 168 5 149 DN Organize v Network
47. cation Settings Table 5 5 Description of Phone Notification Settings Number The numbers could be set for alert notification users can setup e Yeastar 18 N824 User Manual multiple extension and outbound phone numbers Please separate them by Example 500 9911 if the extension has configured Follow Me Settings the call would go to the forwarded number directly Attempts The attempts to dial a phone number when there is no answer ker The interval between each attempt to dial the phone number Must be greater than 3 seconds the default value is 10 seconds Prompt Users will hear the prompt while receiving the phone notification 2 Email Notification Settings Please ensure that all voicemail settings are properly configured on the PBX Basic Settings Voicemail Settings page before using this feature Table 5 6 Description of Email Notification Settings Description The recipients for the alert notification and multiple email addresses are allowed please separate them by Example jerry yeastar com jason yeastar com 456 sina com Subject The subject of the alert email Recipient s Name Text content supports predefined variables Variable names and corresponding instructions are as follows HOSTNAME Host name LOCALIP Local IP address SOURCEIP Attack source IP address DATETIME Occurred Email Content USERNAME User name WEBLOGIN effective DESTMAC Attacks
48. ce of a false positive disconnection Used for Frequency Detection Enable detecting the busy signal frequency or not If the Frequency Detection is enabled you must specify the local frequency Busy Pattern Frequency Detection Busy Frequency Hangup Polarity The call will be considered as hang up on a polarity Detection reversal Silence Timeout Define the ring out value in seconds for this trunk 3 Answer Detection Answer Detection will help the system to accurately bill your calls If the CO line could send polarity reversal signal after a call is established you could choose Polarity Detection in this field If not you could choose Ring Detection and configure the rest of the settings accordingly Table 7 3 CO Line Answer Detection Answer Detection Select which type to detect the call as answered e Default N824 will start to charge once you grab the CO line to call out whether the call is answered or not e Polarity Detection if the CO line supports polarity you can choose Polarity detection When the callee Answer Detection answers the call the provider will send a polarity signal and then N824 starts to bill e Ring Detection if you choose this option N824 will charge the call according to CO line ring back tone detection When the ring duration or the ring interval duration detected on N824 is larger than the standard D e Yeastar 34 Custom Ring Tone Max Ring Duration Max Rin
49. ctly bypassing the system It is not always possible for the system to negotiate endpoint to endpoint media routing A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet N824 supports G711 a law u law GSM SPEEX G 22 G726 and G 29A B Note If you would like to use G 729 please enter your license Our device have embedded the G 29 you can test it directly without purchasing license But for copyright protection we suggest you to buy it after testing it successfully After you buy the license from DIGIUM you should enter G729 license at the G729 License Key D e Yeastar 86 N824 User Manual SIP Settings General NAT Codecs QOS Available Codecs Allowed Codecs SPEEX u law G722 a law G726 GSM ADPCM Wi H261 G729A H263 MPEG4 i H263P a G 729 License Key Note if you would like to use G 729 please enter your license key above Figure 18 1 SIP Settings Codecs QoS QoS Quality of Service is a major issue in VoIP implementations The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic When the network Capacity is insufficient QoS could provide priority to users by setting the value D e Yeastar 87 N824 User Manual Status and Call Reports Users could check the system status on Status System Stat
50. d gt VoIP Trunks Domain Name IP Provider Name VoIP Status 192 168 6 31 5060 MyPBX Busy Port UP Down Trunk Name FXO Status 25 Up PSTN1 Idle 26 Up PSTN2 Idle Figure 19 2 Trunk Status Table 19 2 VolP Trunk Status Display the domain name IP for the VoIP trunk e Unregistered the SIP extension is not registered e IP Port the SIP is successfully registered with the IP Example 110 92 83 4 5060 Description the extension is registered on IP 192 168 6 142 Provider Name Display the trunk name Domain Name IP VolP trunk status e Rejected trunk registration failed e Registered successful registration trunk is ready for use e Request Send registering Waiting waiting for authentication VoIP Status Table 19 3 PSTN Trunk Status Status for CO lines Up Down e Up the CO line works well e Down the CO line is broken Trunk Name Display the trunk name PSTN trunk status e Idle the port is idle FXO Status D e Yeastar 89 N824 User Manual e Busy the port is in use e Disconnected there is no line connected to the port Network Status Users could check the network status under Status SystemStatus Network Status Network Status Hostname N 24 Type Static IP Address MAC Address 02 594 18 02 d0 23 IP Address 192 168 6 125 Subnet Mask 255 255 255 0 Gateway 192 168 6 1 Primary DNS 8 8 8 8 Sec
51. d When Busy Default Code 072 D e Yeastar N824 User Manual Enable Forward No Answer Default Code 73 Disable Forward No Answer Default Code 073 Forward to Number Default Code 74 Forward to Voicemail Default Code 074 Enable Do Not Disturb Default Code 75 Disable Do Not Disturb Default Code 075 Call Transfer There are 2 types of call transfers available on N824 Blind Transfer and Attended Transfer Users can achieve call transfer by pressing the feature code during the call Blind Transfer Default feature code 03 1 Dial 03 during the call 2 Dial the called number after hearing a prompt transfer 3 The call will be transferred after the number is dialed Attended Transfer Default feature code 3 1 Dial 3 during the call 2 Dial the called number after hearing a prompt transfer 3 Talk to the transfer recipient 4 The call will be transferred after hanging up On PBX Basic Settings General Preferences page you can set the Attended Transfer Caller ID The default display is the Caller ID of the initiator For example if extension 500 makes a call to extension 501 After 501 picks up the call user501 makes an attended transfer to extension 502 If selecting Transferer 502 will display the Caller ID as 500 if selecting Transferee 502 will display the Caller ID as 501 Call Pickup Call Pickup is a feature that allows one to answer someone else s call The f
52. des General Call Pickup Pickup Group Setup the max cull duration for every call of this extension but its only valid for outbound calls Enter 0 or leave this blank Max Call Duration empty the value would be equal to the max call duration configured in the Option Settings page Note this setting will not be valid for internal calls 3 Advanced Settings Table 6 3 FXS Extension Configuration Advanced Settings CHO Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available The call waiting function of IP phone has higher priority than N824 s call waiting function Call Waiting Don t Disturb When DND is enabled for an extension the extension will not be available DND If a dialled extension or a desired line is busy with this feature Enable Busy when the extension or line becomes idle your telephone will ring Camp on automatically so you can pick up to speak with the extension or seize the line and dial an external number Ring Out Check this option if you want to customize the ring time Ring tone will stop over the time defined Call forwarding for an extension can be configured here The administrator can configure Follow Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example t
53. e Permitted IP address Subnet mask The input format should be IP address Subnet mask E g 192 168 5 100 255 255 255 255 means only the 29 Spy Settings N824 User Manual device whose IP address is 192 168 5 100 is allowed to register this extension number E g 192 168 5 0 255 255 255 0 means only the device whose IP address is 192 168 5 XXX is allowed to register this extension number There are 4 spy modes available e General spy You have the permission to use the following 3 modes e Normal spy You can only hear the call but can t talk e Whisper spy You can hear the call and can talk with the monitored extension e Barge spy You can hear the call and talk with them both Example If 500 want to monitor extension 501 we need to enable the allow being spied for 501 and choose the spy mode for extension 500 Then pick up 500 and dial feature codes 501 to start monitoring when 501 is in a call If 500 choose normal spy it should dial 90501 to start monitoring If 500 choose whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure the Managem
54. e has good ventilation around 3 Anti jamming there may be some sources of interference that might affect the normal running of the Gateway It s highly recommended that the device e Should be placed away from high power radio radar transmitters and high frequency and high current devices e ls using independent power junction box and effective anti grid interference measures have been taken 4 Mechanical load Please make sure that the device is placed steadily to avoid any accident that might cause damage If placed on the desktop please ensure it is horizontally placed Connect Your N824 Connection of Ethernet Ports N824 provides one 10 100M adaptive RJ45 Ethernet LAN port Connect one end of a network cable to the LAN port of the N824 and the other end to any port of company s LAN switch router If the LAN port is connected to PC directly not via a switch please use cross over cable Connection of FXO Ports N824 supports 8 FXO ports Connect the FXO interfaces to the Public Telephone Network PSTN Power Connection Connect the power cable to the N824 s power port and then plug the power socket into an electrical outlet Press the On switch to power on the N824 The device will start booting In the meantime users would see that the POWER and RUN indicator lights turn on D e Yeastar 5 N824 User Manual I Please switch off the power before plugging or unplugging the cables Connection Diagr
55. e or disable the Fax Detection functionality on this route Fax Detection Destination No Detect b i Figure 8 7 Inbound Route Fax Detection e No Detect No attempts are made to auto determine the call type All calls are sent to the defined destination e Custom Email Customize an E mail address to receive the faxes You should first configure the Voicemail Settings gt SMTP Settings for Voicemail correctly before you use this option e Faxes Send faxes to an extension If choosing a FXS extension here the fax will be sent to the FXS port selected you should connect a fax machine to this FXS port If choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you want to receive faxes with custom Email address the SMTP Settings should be configured successfully in advance If you want to receive faxes with E mail address configured in VoIP extension voicemail you should first make sure the tested email to your email address works fine PIN Settings Go to PBX Advanced Settings PIN Settings to create a PIN list The PIN lists can be selected to access restricted features The PIN can also be added to the CDR record s Account Code field PIN list can be applied to Outbound Route Edit PIN List Outbound local Name Qutbound local Record In CDR Mo FIN List 60356 45455 12584 PIN List Figure 8 8 PIN Settings D e Yeastar 45 N824 User Manual
56. e to visit external network or it cannot access Yeastar website to get the firmware file causing the upgrade fail Automatic Updates Update System Firmware Update Settings Warning please clear the browser s cache after the upgrade Automatic Updates v Ki Check for Update Never check for updates Check for updates and let me choose whether to update Automatically update Every Day v At 00 00 v Updates detected 42 13 0 n824 beta25 Update now Skip this version Check for updates and automatically install sw Save 3 Cancel Figure 20 1 Automatic Updates e Never Check Updates never check updates from the cloud server D e Yeastar 93 N824 User Manual e Check for Updates and let me choose whether to update 1 Set when to do check the updates automatically from the cloud server 2 Click cay behind the new firmware version to view what is new for the new firmware 3 Click HP 3te now to update the firmware to the new one now Click okip this version 4 to ignore the new firmware e Check for updates and automatically install automatically downloads and installs firmware updates without even asking A notification will be send via a pre configured email address for the send and third items of Automatic Updates Remind Settings Note this feature is just for the second and third items of Automatic Updates Please make sure that the section SMTP Settings for Voicemail in the Voic
57. eature is accessed by pressing call pickup feature code on N824 If a colleague s phone set is ringing one can answer that call by picking up one s own set and then using the call D e Yeastar 69 N824 User Manual pick up feature instead of walking to the colleague s desk Group Call Pickup The default call pickup for Group Call Pickup is 4 It allows you to pick up a call from a ringing phone which is in the same group as you Pickup group can be set on extension edit page Extensions that are in the same group can pick up each other s call by feature code 4 Edit Extension Port 1 A beneral Advanced Settings Management Settings Timer Settings General Port 1 Extension Name Catherine Caller ID Mobile Extension Client O Enable Mobile Extension Client amp Client PasswordW Ring Strategy Ring Simultaneously Voicemail sg Enable Voicemail Voicemail Access PIN 0 601 o Mail Setting C Enable Send Voice mail amp Email Address i Note please make sure thatthe section SMTP Settings for Voicemail in the Voicemail Settings have been properly configured before using this feature Hotline C Enable Hotline Hotline Number Delay Dial amp 2 s Flash Hook Flash Detection 1000 ns Group Pickup
58. email Settings have been properly configured before using this feature Remind via Email Email Figure 20 2 Email Notification for Automatic Updates Upgrade through HTTP On the Firmware Upgrade page choose HTTP URL Step1 Enter the update image file download link Note the HTTP URL should be a BIN file download link Step2 Click Start to upgrade Update System Firmware Note please clear the browser s cache after the upgrade Manually Download Updates w HTTP URL TFTP Serer HTTP URL Reset Configuration to Factory Defaults Start Figure 20 3 Upgrade through HTTP Upgrade through TFTP Step1 Download firmware file from Yeastar website D e Yeastar 94 N824 User Manual Step2 Create a tftp Server For example tftod on Windows 1 Install tftod32 software on computer Download link http tftpd32 jounin net tftpd32 download html 2 Configure tftpd32 On option Current Directory click Browse button choose the firmware file BIN file upgraded patch Curent Directory CAUsers math031 2 Desktop ll Browse server interaces 192 168 6 42 Realtek PL Show Du Tip Server Tip Client DACP server Syslog server Log viewer peer _file _atarttime progress About RS Settings Help Figure 20 4 Configure Tftpd32 Step3 Logon the N824 s Web page and go to System System Preferences Firmware Update choose TFTP Server 1 TFT
59. ension which will be associated with this particular User Phone Extension Caller ID Voicemail Mail Settings Hotline Flash D e Yeastar The Caller ID will be used when this user calls another internal extension Enable Voicemail Enable voicemail for the user Voicemail Access PIN The voicemail password digits only for the user to access the voicemail box Enable Send Voicemail Once enabled the voicemail will be sent toaconfigured email address Email Address Email address used to receive the voicemail or Fax Note please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings has been properly configured before using this feature Enable Hotline whether to use hotline Hotline Number set a hotline number Delay Dial define how long to make Hotline call after you pick up the call Sets the amount of time in milliseconds that must pass since 22 N824 User Manual the last hook flash event received by N824 before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then N824 will ignore the event The default value of Flash is 1000 ms If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code the default is 4 Note 4 is the default setting it can be changed under Feature Co
60. ent settings to set the access permissions By default extension users could check voicemail one touch Recordings and configure settings of their own extensions when logging in User Web Interface If the user wants to manage the CDR and Auto Recordings you have to set the access permissions here CDR e View Permission the permission to check CDR e Delete Permission the permission to delete CDR e Download Permission the permission to download CDR e Allowed Extension for CDR choose which extensions CDR is allowed to be checked deleted downloaded by the user D e Yeastar 30 N824 User Manual CDR View Permission Delete Permission No w Download Permission Yes w Allowed Extensions for CDR Available Extensions Selected 500 SIP 501 SIP 502 SIP _ 503 SIP 601 FXS ZP Be 604 FXS S 603 FXS 605 FXS Figure 6 9 CDR Permissions Auto Recordings e View Permission the permission to check auto recordings e Delete Permission the permission to delete recording files e Download Permission the permission to download auto recording files e Allowed Extension for Recordings choose which extensions auto recording files are allowed to be checked deleted downloaded by the user Auto Recording View Permission Delete Permission Mo Download Permission No Allowed Extensions for Recordings Available Extensions Selected 500 SIP Figure 6 10 Auto Record
61. er Settings Account Settings mM go Name 601 Telephone 23099277 Job Sales Wechat yeastar_linda Email linda yeastar com Figure 6 1 Account Information Configure Linkus Mobile Client Settings if you want to register this extension to the Linkus App Linkus Mobile Client Settings 1 Enable Calling Capability in Mobile Client d Ring Strategy FAS Extension First v Connecting Route default v Password for Linkus and Web pass601 User Web Interface Figure 6 2 Linkus Mobile Client Settings D e Yeastar 21 N824 User Manual Table 6 1 FXS Extension Linkus Mobile Client Settings items Description Allow the user to make and receive calls with Links Mobile Client Please make sure that the corresponding App has been installed on your phone Enable Calling Capability in Mobile Client Ring Strategy Connecting Route Password for Linkus and Web User Web Interface 2 General Settings Set ring strategy between the FXS extension and mobile extension FXS Extension First Mobile Client Extension First The route is used to connect Linkus and the PBX so N824 will always use this route to dial Linkus The password to register mobile extensions and log in the user Web interface Check this option to allow the user to login to the N824 User Web interface which can be used to check voicemail and extension recordings Table 6 2 FXS Extension Configuration General Settings CO The numbered ext
62. ettings Figure 14 1 Voicemail SMTP Settings e E mail Address The E mail Address that N824 will use to send voicemail e Password The password for the email address used above e SMTP Server The IP address or hostname of an SMTP server that the N824 will connect in order to send voicemail messages via email e Port SMTP Port the default value is 25 e Use SSL TLS to send secure message to server If the email sending server needs to authenticate the sender you need to select the check box Note SSL TLS must be selected if you use Gmail or Exchange Server Voicemail to Email Voicemail is enabled for each extension on N824 by default If there is no answer for an extension the call will be forwarded to the extension s voicemail Email notification of voicemails are supported on N824 simply enable this feature on the desired extension edit page Enter your email address in the Email Address field the received voicemails will be sent to your email D e Yeastar 63 N824 User Manual Edit Extension Port 1 General Advanced Settings Management Settings Timer Settings General Port 1 Extension 601 Name Catherine Caller DES 601 Mobile Extension Client C Enable Mobile Extension Client Client Password Ring Strategy Ring Simultaneously w Voicemail Enable Voicemail tes Voicemail Access PIN ep 601 Mail Setting Note please make sure that the section SMTP Settings for Voicemail in the V
63. ettings Voicemail Settings 1 General Settings Figure 14 1 Voicemail General Settings General Voicemail Settings set the maximum number of messages that can be Max Message per Folder l l l l stored in a single voicemail box Set the maximum length of a single voicemail message Max Message Time Set the minimum length of a single voicemail Min Message Time message Messages below this threshold will be automatically deleted If this option is set the caller will be prompted to press 5 before leaving a message Ask Caller to Dial 5 After notification the voicemail is deleted from the server Delete Voicemail If this option is set the caller can jump out of the voicemail and go to the destination you set by dialing 0 Destination The caller will go to the destination by dialing 0 Operator Breakout from Voicemail 2 SMTP Settings Please ensure the SMTP settings are configured correctly to make Voicemail to Email work properly Test SMIP Settings After finishing the configuration you can click on the button to check whether the setup is OK e lf the test is successful you can use the email safely D e Yeastar 62 N824 User Manual e lf the test failed please check if the above information is input correctly or if the network is OK E mail Address n824 sina com Passwords e SMTP Server smtp sina com Port 25 lUse SSL TLS to send secure message to servers Test SMIP S
64. eue call to an agent who has completed a call 0 for no delay 54 N824 User Manual Conference Conference Calls increase employee efficiency and productivity and provide a more cost effective way to hold meetings Conference agents can dial to access to the settings options and the admin can kick the last user out and can lock the conference room e Configure a Conference Room e Join a Conference Room e Manage the Conference Configure a Conference Room Go to PBX Inbound Call Control Conferences to configure conferences Click Me Add Conference Roam to add a new Conference Room e Click A Delete the Selected Conference Rooms to delete the selected conference rooms e Click amp to edit one Conference Room e Click o to delete one Conference Room Please check the Conference configuration parameters below Table 12 1 Conference Configuration Parameters Options Description Extension Use this number to dial into the conference room Admin Admin can kick a user out and can lock the conference room You can require callers to enter a password before they can enter this conference This setting is optional PIN Join a Conference Room Users on N824 could dial the conference extension to join the conference room If a password is set for the conference users would be prompted to enter a PIN How to join a N824 conference room if am calling from outside i e calling from my mobile phone In thi
65. g Interval Duration Min Ring Detection Min Ring Duration Min Ring Interval Duration 4 Caller ID Settings N824 User Manual parameters or custom parameters the call is detected as ANSWERED Standard parameters when you configure the Tone Zone Settings under PBX Basic Settings General Preferences you can get the country s standard tone parameters Enable or disable Custom Ring Tone If the custom ring tone is enabled you need to configure the following settings according to the ringback signal Max duration of the ring tone Max pause between the two ring tones Enable Min Ring Detection which is useful for complex situations like when jitter or noise occurs on the PSTN line Generally it is disabled Min duration of the received tone Min pause between the two received tones Caller ID Settings will help the system to detect Caller ID If an incoming PSTN call does not display Caller ID you need to confirm with your service provider if the line has enabled Caller ID feature If this line does support Caller ID configure these settings to solve this problem Caller ID Settings Table 7 4 CO Line Caller ID Settings Caller ID Detection Caller ID Start Caller ID Signaling D e Yeastar Enable Disable the Caller ID detection This option allows you to define the start of a Caller ID signal e Ring start when a ring is received Caller ID Signaling Bell USA DTMF e Polarity start when a
66. git users should dial digit 8 before the number e Inbound calls When the user calls the trunk number of the CO lines N824 would route the call to the analog phone which is connected to the port EXT D e Yeastar 11 N824 User Manual System Settings top of the Web GUI to check the system settings e Network Settings e Security Center e Date and Time e Password Seitings Network Settings After successfully logging in the N824 Web GUI for the first time with the factory IP address users could go System Network Preferences LAN Settings to configure the network for N824 LAN Settings LAN Settings DHCP Ho v Enable SSH No v Port 8022 Enable FTP No v Port 21 Hostname N6 24 IP Address 192 168 6 125 Subnet Mask 255 255 255 0 Gateway 192 168 6 1 Primary DNS 8 8 8 8 Secondary DNS IP Address2 Subnet Mask2 Figure 5 1 LAN Settings Table 5 1 LAN Settings BEE eee If this option is set as yes N824 will act as DHCP client to get an available IP address from your local network We DHCP don t recommend enabling this as without the right IP address you cannot access N824 By using SSH you can log in to N824 and run commands It s disabled by default We don t recommend enabling it if Enable SSH not needed Default Port 8022 Users could log in N824 via FTP if this option is enabled Enable FTP Users could access FTP resource on N824 via Windows explorer or
67. gs System Prompts Settings to update the system prompt HTTP Auto Mode Recommended Please make sure your N824 can access the internet before you update system prompt with this method Users could choose the desired prompts and click download to update directly without reboot System Prompts Settings Prompts Download Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts Local Prompts English Download Mode Auto Detection v Prompts Deutsch v vz Download Figure 13 1 Update System Prompts Auto Detection Another way is choose Download Mode as HTTP and fill in the URL to download system prompt and update it System Prompts Settings Prompts Download Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts Local Prompts English Download Mode HTTP Download v HTTP URL http www yeastar com downlo A Download Figure 13 2 Update System Prompts HTTP Download D e Yeastar 57 Download link of system prompt is as below e America e Arabic e Australia e British e Chinese e Danish e Deutschland e Dutch e Finnish e French e French Canada e Greek e Hungarian e Italian e Korean e Norwegian e Persian e Polish e Portuguese e Portuguese Brazil e Russian e Spanish e Spanish Latin e Spanish Mexico
68. he Network Disk or in the SD Storage Location card e Status shows if the SD card or Network Disk is successfully mounted to N824 If Call Recording is enabled the caller will hear the preconfigured prompt when the inbound calls go through Record Inbound Prompt trunks e Written to the Recording file If enabled the prompt will be recorded If Call Recording is enabled the callee will hear the preconfigured prompt when the outbound calls go through Record Outbound Prompt trunks e Written to the Recording file If enabled the prompt will be recorded Apply To When ticked all calls through the selected trunks will be Record Trunks recorded D e Yeastar 74 N824 User Manual When ticked all calls made by the selected extensions will be recorded When ticked all conversations through the selected conferences will be recorded Record Extensions Record Conferences SD Card Management Insert a SD Card to N824 then manage and check the SD check status under System Storage Management SD Card Management You can format or clean up the SD card on this page Note e You should power off your machine when you put in or pull out your SD card e lf you want to clear up the SD card please check if you need to back up the files in it Warning you should power off you machine when you put in or pull out you SD card Device information Location media sdcard Disk Size 3 64 GB Storage Info 100 SD Card M
69. ialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before the calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing D e Yeastar 41 N824 User Manual 3 Member Extensions Move the extensions could call through this outbound route to Selected Box Member Extensions Available Extensions Selected SE oe 501S Figure 8 1 Outbound Route Member Extensions 4 Member Trunks Move the trunks that would be used on this outbound route to Selected Box Member Extensions Available Extensions Selected E 501 SIP ae 605 ees Figure 8 2 Outbound Route Member Trunks Seize a Line On a traditional PBX users have to seize a CO Line before dialing outside number To adapt to these users habits we retain this feature Users could seize an available CO Line by dialing a pre configured number default 9 then get a dial tone and dial the external number to call out Seize a Line Seize a Line Enabled v Seize Number 9 Office Hours v Available Trunks Selected COLine1 COLine2 COLine3 e COLine4 COLine5 COLine6 COLine7 COLine8 Figure 8 3 Seize a Line Ze Yeastar 42 Incoming Rules N824 User Manual When a call comes into N824 from the outside N824 needs to know where to direct it It can be directed to an extension a ring group a queue or a digital Recept
70. ing Permissions 5 Timer Settings Want the phone to wake you Click Timer Settings Section set your wake up time and other options and give the alarm a name like Good morning Ze Yeastar 34 N824 User Manual General Advanced Settings Management Settings Timer Settings Timer Settings Note Use this function you can make your phone ring in certain time to support a remind or wake up service Good Morning 05 00 Every Day sunshine 3 1 Label Good Momina Time 08 dm T Type Every Day v Prompt sunshine v Repeat Times Repeat Interval min Figure 6 11 Timer Settings 6 e Yeastar 32 N824 User Manual Trunks External calls can be made through CO lines or via VoIP trunks on N824 In this chapter we give a simplified guide to the N824 users in setting up trunks We describe CO lines configurations and how to configure N824 to work with VoIP Providers e CO Lines e VoIP Trunks CO Lines CO lines also Known as PSTN trunks The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Go to PBX Extensions and Trunks Trunks CoO lines to edit the CO lines Before configuring a CO line please make sure that the CO line is connected to N824 CO port Click to edit the CO line CO Line Configuration Please check the CO line configuration parameters below 1 General Settings Table 7 1 CO Line General Settings General Setti
71. ionist IVR etc Go to PBX Inbound Call Control Incoming Rules to edit incoming rules Please check the inbound route configuration parameters below 1 General Settings Table 8 3 Inbound Route General Settings gegen Tesepgen Route Name DID Number Caller ID Number 2 Trunk Members Used to identify the route Routing calls based on the trunk on which the call is coming in In the DID field you will define the expected DID Number if your trunk passes DID on incoming calls Leave this blank to match calls with any or no DID info The DID number entered must match the format of the provider sending the DID You can also use a pattern match to match a range of numbers Routing calls based on the caller ID number of the person that is calling Define the caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Select which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box Member Trunks d Available Trunks Selected MyPBXI SIP PSTN2 FXO PSTNS FAO CH PSTNa FAQ PSTN6 FXO PSTNA FAOQ PSTN7 FXO PSTNo FxO 3 Business Days Figure 8 4 Inbound Route Member Trunks Define where the calls will be routed during Business Days D e Yeastar 43 N824 User Manual Business Days Office Hours w E End Call T Destination Non office Hours Destination End Call
72. ired prompt Upload Prompt x The file size must not be larger than 8MB WAV format gsm 6 10 6kHz Mono 1Kb s law ulaw kHz Mono 1Kb s pcm 8kHz Mono 16Kb s Choose a File to Upload bi Choose File No file chosen vf Upload A8 Cancel e e Yeastar Sp N824 User Manual Figure 13 6 Upload Music on Hold File 3 Click s Upload to upload the selected prompt Note The file size must not be larger than 8 MB and the file must be WAV format v GSM 6 10 8 kHz Mono 1 Kb s v Alaw Ulaw 8 kHz Mono 1 Kb s v PCM 8 kHz Mono 16 Kb s Play a Music on Hold Prompt Choose a Music on Hold file via PBX Audio Settings Music on Hold Prompts and click E to play the prompt Choose one extension to play the prompt Once clicked the button Flay the selected extension will ring Pick up the phone and listen to the music Choose a Port A File to Play calmriver Port Used for Playback SO0 SIP we w Play 2 Cancel Figure 13 7 Play a Music on Hold Prompt D e Yeastar 61 N824 User Manual Voicemail In this chapter we introduce how to manage voicemail system on N824 including the following sections e Voicemail Settings e Voicemail to Email e How to Check Voicemail e How to Change Voicemail Greetings Voicemail Settings Users could configure voicemail settings including general voicemail settings and SMTP settings which is used for Voicemail to Email via PBX Basic S
73. larms for the selected extensions e Delete the Selected Extensions Click Delete the Selected Extensions to delete the selected extensions D e Yeastar 26 N824 User Manual VoIP Extensions Users could extend VoIP extension by clicking SP Add Extension to add on VoIP extension N824 supports up to 8 VoIP extensions VoIP Extension Configuration The extension settings are divided into Account General Settings Advanced Settings Management Settings and Timer Settings 1 Account On this page users could fill in the user information including Name Telephone number Job Wechat ID and Email address If an image of the account was uploaded via the Linkus App you could see the account s image here Account General Settings Advanced Settings Management Settings Timer Settings Account Settings Name 500 Telephone Job Wechat Email Figure 6 7 Account Information Configure Linkus Mobile Client Settings if you want to register this extension to the Linkus App Linkus Mobile Client Settings C Enable Calling Capability in Mobile Client Ring Strategy SIP Extension First v Connecting Route default v Password for Linkus and Web pass500 User Web Interface amp Figure 6 8 SIP Extension Client Settings Table 6 4 SIP Extension Linkus Mobile Client Settings CO Enable Calling Allow the user to make and receive calls with Linkus Mobile Capability in Mobile Client Please make sure
74. n Type Account Code 2015 05 05 01 46 39 613 614 63 58 ANSWERED Internal K 2015 05 05 01 46 39 605 606 63 58 ANSWERED Internal K 2015 05 05 01 45 58 407 623 PSTN7 69 63 ANSWERED Inbound K 2015 05 05 01 45 42 603 604 63 58 ANSWERED Internal K Figure 19 5 Call Log List e Search The administrator can search and filter call data by specifying the call date caller callee trunk duration billing duration status communication type e Delete Click o to delete the chosen record e Download Searched Results Click Download the recordings to export the filtered records to a csv file e Delete Searched Results Click Delete the recordings to delete the filtered records Record Logs Under Status System Status Reports Record Logs users could check all the auto recording logs Record logs are composed of Call time caller callee trunk Duration and Communication Type D e Yeastar 91 Record Logs Search Condition Start Date 1 Mar 2015 End Date 05 May 2015 Caller Callee Duration Trunk All v Communication Type All Advise please use Chrome or Firefox browser with Flash plugin to play the recording Ki Download the selected Recordings A Delete the selected Recordings N824 User Manual O Start Searching Total 23374 Show 1 25 View 25 v Caller Callee Trunk Duration second Communication Type 1 2015 04 24 01 57 35 623 PSTN7 63 Inbound 2 2015 04 24 01 57 29 615 616 58 Internal
75. n be configured on PBX Advanced Settings SIP Settings page It is wise to leave the default setting as provided on this page However for a few fields you need to change them to suit your situation e General e NAT e Codecs e Qos General Table 18 1 SIP Settings General General Settings UDP Port TCP Port TLS Port TLS Verify Server TLS Ignore Common Name TLS Client Method DTMF Mode Min Registration Subscription Time NAT Port used for SIP registrations The default is 5060 Port used for SIP registrations The default is 5061 Port used for SIP registrations The default is 5061 When using N824 as a TLS client whether or not to verify server s certificate It is No by default Set this parameter as No then common name must be the same with IP or domain name When using N824 as TLS client specify the protocol for outbound TLS connections You can select it as tlsv1 sslv2 or sslv3 Set default mode for sending DTMF Default setting rfc2833 Minimum duration in seconds of a SIP registration The default is 60 seconds Configuration of this section is only required when you use remote extensions Table 18 2 SIP Settings NAT NAT Settings External IP Address External Host D e Yeastar The IP address that will be associated with outbound SIP messages if the system is in a NAT environment Alternatively you can specify an external host and the system will perform DNS que
76. need to know how to install the device properly This chapter gives detailed installation instructions e N824 Packing List e Specifications and Operating Environment e Placement Instructions e Connect Your N824 N824 Packing List Upon receiving Yeastar N824 gift box please open the package and check if all the items are supplied as N824 Packing List If there is any problem please contact your provider Table 2 1 N824 Packing List eer are E N824 N824 device unit Power cord PC 1 For the input of 220V AC power Network cable PC 1 Mounting ears PC 2 Screws PC 8 8 screws 3 0 6 mm for mounting ears Grounding stud amp nut Pair 1 Rubber feet PC 4 With Serial Number printed for Repair amp Warranty card PC 1 y Return Specifications and Operating Environment Table 2 2 Specifications and Operating Environment aa O Desorption Size LxWxH 440 mm x250 mm x44 mm Power Supply AC 100 240V 50 60Hz Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 20 C to 65 C 4 F to 149 F Humidity 10 to 90 non condensing Ze Yeastar 4 N824 User Manual Placement Instructions To avoid unexpected accident personal injury or device damage please read the following instructions before installing the Gateway 1 Ambient Temperature to avoid overheating please do not run N824 in the place where the ambient temperature is above 104 F 40 C 2 Ventilation please make sure that the devic
77. ngs Trunk Name A unique label used to identify this trunk Volume Setting Set the volume for this trunk The default is 40 2 Hangup Detection Hangup detection settings help the system to detect if a call is hung up If you find the PSTN call could not be disconnected these settings need to be configured Table 7 2 CO Line Hangup Detection Hang up Detection Choose the Hangup type e Default Hangup Type e Busy Tone e Polarity Busy Detection is used to detect far end hang up or for Busy Detection d detecting a busy signal Select Yes to turn this feature on D e Yeastar 33 N824 User Manual lf Busy Detection is enabled it is also possible to specify how many busy tones to wait for before disconnecting the call The default is 4 but better results can be achieved if set Busy Count to 6 or even 8 Remember the higher the number the more time will be required to release a channel A higher setting lowers the probability that you will encounter random hang ups Busy Interval The busy detection interval lf Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many Countries it is 500msec on 500msec off Without Busy Pattern specified N824 will accept any regular sound silence pattern that repeats lt Busy Count gt times as a busy signal If you specify Busy Pattern then N824 will further check the length of the tone and silence which will further reduce the chan
78. ns and 4 SIP trunks e Small Size Large Capacity Small size 440 250 44 mm 1GHz ARM A8 application processor large memory 256MB DDR RAM 256NAND Flash external SD card and high performance C64X DSP for perfect voice quality e Plug and Play Ready to play out of the box with plug and play facility e User friendly Configuration Manage the system via user friendly Web interface without complicate operations e Personalize Your Extension in Your Way Various features for extensions distinctive ring tone wake up call busy camp on voicemail and user accounts to log in N824 Web GUI etc e Embedded Recording Capability Record calls to monitor the conversation for various purposes required by your business e Advanced Call Handling Flexible call routing effective call queuing and distribution handle incoming calls automatically e Work Anytime Anywhere Connect to the office telephone system with Linkus Mobile Client and stay D e Yeastar 1 N824 User Manual connected Work on the move anytime anywhere e Cloud Service Detect the new firmware from cloud server and upgrade automatically Learn more about N824 here http www yeastar com Products Smart Analog PBX N824 N824 Front Panel RJ11 FXS Ports RJ11 CO Ports FXS Ports LED FXS Ports LED FXS Ports LED CO Ports LED Figure 1 1 N824 Front Panel Table 1 1 N824 Front Panel LED Description Solid Green The port is idle FXS Ports Status Ger Blinking Green
79. oicemail settings have been properly configured before using this feature Figure 14 2 Enable Voicemail to Email Note Please ensure that the section of SMTP Settings for Voicemail in the Voicemail Settings has been properly configured before using this feature How to Check Voicemail There are multiple ways to check voicemail on N824 You can check the voicemail by pressing voicemail feature code on your phone or log in N824 by Extension account to check voicemails In addition you can check voicemail via Email if Voicemail to Email is enabled 1 Check Voicemail by Phones The default feature code to check a specific extension s voicemail is 2 Dial 2 on your phone and enter the voicemail PIN code to access your voicemail The default voicemail PIN number is the same as your extension number The password can be changed on the extension edit page You can also check other extension s voicemail on your own handset by using feature code 02 Dial O2 on your phone to enter the voicemail main menu Entering the desired extension number and followed by the extension s voicemail PIN you will be able to check the extension s voicemail 2 Check Voicemail on Web Another way to check voicemail is logging in N824 by Extension User Account Before logging in N824 Web using the extension User account you should D e Yeastar 64 N824 User Manual enable User Web Interface for the extension Edit Extension Port 1
80. ondary DNS Figure 19 3 Network Status System Info The system info product type hardware version firmware version disk usage and memory usage can be viewed under Status SystemStatus System Info System Info General amp Product Type N824 Hardware Version V1 10 0000 0000 Firmware Version 42 13 0 20 beta09 SN Version N82415020027 Uptime 18 26 54 up 22 10 load average 1 07 1 05 1 04 Disk Usage amp Note if there is not enough disk space on the system the oldest call log files will be automatically deleted as necessary Disk Usage Used Total 1K blocks uses flash 44616 139456 33 Memory Usage amp Memory Usage Used Total 1K blocks Mem 53696 222664 Figure 19 4 System Info D e Yeastar 90 N824 User Manual Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type Search Condition Start Date 05 May 2015 End Date 05 May 2015 Caller Callee Trunk All v Duration Billing Duration Status All v Communication Type All v Account Code OK Start Searching Ki Download the recordings Delete the recordings Total 886 Show 3 285 View 25 v Caller Callee Source Trunk Destination Trunk Duration Billing Duration Status Communicatio
81. ous message D e Yeastar 66 N824 User Manual Business Calling Features This chapter shows various call features on N824 e Feature Code e Call Transfer e Call Pickup e Intercom e spy e Call Parking e Speed Dialing Feature Code Feature Codes are used to enable and disable certain features available in N824 N824 local users can dial feature codes on their phones to use a particular feature The default feature codes can be checked and changed on PBX Basic Settings Feature Codes page 1 General Table15 1 Feature Code General Default Code 1 One Touch Record A user may initiate or stop call recording by dialing the code during a call Check Extension Default Code 2 Voicemail Users could check their own voicemails by this code Default Code Users can leave a voicemail to other extensions by dialing on their phone or the incoming call could be forwarded to an Voicemail for Extension extension s voicemail directly is the default setting For example extension 500 want to leave a message for extension 501 users can use 500 dial 501 to enter the voicemail of 501 Voicemail Main Menu Default Code 02 Default Code 3 Attended Transfer Attended Transfer Timeout The timeout value of transferring a call Blind Transfer Default Code 03 Call Pickup Default Code 4 D e Yeastar 67 Extension Pickup Intercom Normal Spy Whisper Spy Barge Spy Input Digit Timeout N8
82. pload certificates first D e Yeastar 17 N824 User Manual Upload Certificate B Upload Certificate Upload Certificate Type Trusted Certificate v Trusted Certificate Choose a Certificate to Upload PBX Certificate chosen sw Save 3 Cancel Figure 5 10 Certificates e Trusted Certificate This certificate is a CA certificate When selecting TLS Verify Client as Yes you should upload a CA The relevant IPPBX SIP phone should also have this certificate e Gateway Certificate This certificate is server certificate No matter selecting TLS Verify Client as Yes or NO you should upload this certificate to N824 If IPPBX SIP phone enables TLS Verify server you should also upload this certificate on IPPBX SIP phone Alert Settings After enabling this feature phone notification or email notification will be sent to users if the system has been attacked via IP or Web Alert Settings Attack Type Phone Notification E mail Notification IPATTACK Yes Yes WEBLOGIN Yes Yes Figure 5 11 Alert Settings e IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule e WEBLOGIN Web Login Alert Notification enter the incorrect password consecutively for five times will be considered as an attack the system will limit the IP login within 10 minutes and notify the user 1 Phone Notifi
83. polarity reversal is started Caller ID Signaling V23_ UK V23_ JP DTMF e Before Ring start before a ring is received Caller ID Signaling DTMF This option defines the type of Caller ID signaling to use It can be set to one of the following e Bell bell202 as used in the United States e v23 UK suitable in the UK e v23 Japan suitable in Japan e v23 Japan pure suitable in Japan e DTMF suitable in Denmark Sweden and Holland 35 N824 User Manual 5 DNIS Settings DNIS Dialed Number Identification Service is a telephone service that identifies for the receiver of a call the number that the caller dialed Table 7 5 CO Line DNIS Settings DNIS Settings Enable DNIS Tick to enable DNIS for this trunk DNIS Name Define the DINS name 6 Other Settings Table 7 6 CO Line Other Settings Other Settings FXO FXS signalled devices must have a timeout to determine if there was a hangup before the line was answered Rang from 1000 to 8000 Default 8000 Ring Detect Timeout D e Yeastar 36 N824 User Manual VoIP Trunks N824 supports up to 4 VoIP trunks which helps you to expand VoIP service on the device Go to PBX Extensions and Trunks VolP Trunks to edit the VoIP trunks e Click Add VoIP trunk ro add one VoIP trunk Click 2 Delete the Selected VoIP Trunks tg delete the selected VoIP trunks e Click to edit the VoIP trunk e Click to delete the VoIP trunk VoIP Trunk Configura
84. pt The default voice prompts and announcements in N824 are suitable for almost every situation However you may want to use your own voice prompt to make it more meaningful and suitable for your case In this case you need to upload a custom D e Yeastar 59 N824 User Manual prompt to N824 and apply it to the place you want to change Upload a custom prompt via PBX Audio Settings Custom Prompts 1 Click the button i Upload a Prompt 2 Click hoose File to choose the desired prompt Upload Prompt x The file size must not be larger than 8MB WAV format gsm 6 10 6kHz Mono 1Kb s law ulaw 8kHz Mono 1Kb s pcm 6kHz Mono 16Kb s Choose a File to Upload Choose File No file chosen mf Upload 2 Cancel Figure 13 5 Upload Custom Prompt 3 Click sg Upload to upload the selected prompt Note The file size must not be larger than 8 MB and the file must be WAV format v GSM 6 10 8 kHz Mono 1 Kb s v Alaw Ulaw 8 kHz Mono 1 Kb s v PCM 8 kHz Mono 16 Kb s Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold There are 3 default MOH files built in N824 you can also upload the one you want to N824 Upload a Music on Hold Prompt Upload a custom prompt via PBX Audio Settings Music on Hold Prompts 1 Click the button ES Upload Music on Hold Prompt 2 Click Choose File to choose the des
85. ransferring to your mobile phone number 123456789 the dial pattern of outbound route is 9 you should fill in 9123456789 here Follow me e Rxgain l The Volume sent to FXS extension Volume Settings l e Txgain The Volume sent out by the FXS extension D e Yeastar 23 N824 User Manual Normally you choose the default option except for using N824 ES YDE in Japan in which case you should choose Japan There are 4 spy modes available e General spy You have the permission to use the following 3 modes e Normal spy You can only hear the call but can t talk e Whisper spy You can hear the call and can talk with the monitored extension e Barge spy You can hear the call and talk with them both Example l If 500 want to monitor extension 501 we need to enable the Spy Settings allow being spied for 501 and choose the spy mode for extension 500 Then pick up 500 and dial feature codes 501 to start monitoring when 501 is in a call If 500 choose normal spy it should dial 90501 to start monitoring If 500 choose whisper spy it should dial 91501 to start monitoring If 500 choose barge spy it should dial 92501 to start monitoring If 500 choose general spy it can dial 90501 91501 or 92501 to start monitoring 4 Management Settings Once you enable User Web Interface for the extension you need to also configure
86. ries periodically This setting is only required when your public IP address is not 85 External Refresh Interval Local Network Identification NAT Mode Allow RTP Re invite Codecs N824 User Manual Static It is recommended that a static public IP address be used with this system Please contact your ISP for more information If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of this are as follows 192 168 0 0 255 255 0 0 all RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 also RFC1918 172 16 0 0 12 another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 zero conf local network Please refer to RFC1918 for more information Global NAT configuration for the system the options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other dire
87. s available to use Usually we can select an office hours that is same as your working hours and the outbound route would be unavailable after work T 38 Support Office Hours 2 Dial Patterns A dial pattern is a unique set of digits that will select this route and send the call to the designated trunks Multiple Dial Patterns can be added on one outbound route by clicking Add button Table 8 2 Outbound Route Dial Patterns X Refers to any digit between 0 and 9 Refers to any digit between 1 and 9 N Refers to any digit between 2 and 9 Refers to any digit in the brackets example 123 is 1 or 2 or 3 Note that multiple numbers can be separated by commas and HHH yt ranges of numbers can be specified with a dash 1 3 6 8 would match the numbers 1 3 6 7 and 8 dot Wildcard Match any number of anything Used to initiate call processing as soon as it can be determined that no other matches are possible Allow the users to specify the number of digits that will be stripped from the front of the phone number before the call is placed For example if users must press 0 before dialing a phone number one digit should be stripped from the dial string before the call is placed Prepend Digits to prepend to a successful match If the dialed number matches the patterns then this will be prepended before sending to the trunks For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit d
88. s case an inbound route for conferences should be set on N824 A trunk should D e Yeastar 55 N824 User Manual be selected in the inbound route and destination should be set to a conference room When the outside users dial in the trunk number the call will be routed to the conference room Manage the Conference During the conference call the users could manage the conference by pressing key on their phones to access IVR menu for conference room Please check the options for conference IVR below Table 12 2 Conference IVR Menu Conference Administrator IVR Menu Mute un mute yourself Lock unlock the conference Eject the last user Decrease the conference volume Extend the conference Increase the conference volume Decrease your volume Exit the IVR menu Increase your volume O CO N OO on FP OON gt Conference Users IVR Menu zech Mute un mute yourself Decrease the conference volume Increase the conference volume Decrease your volume Exit the IVR menu Increase your volume Oo GO N O Ff D e Yeastar 56 N824 User Manual Managing Voice on N8 amp 24 In this chapter we introduce how to manage voice on N824 including the following sections e System Prompt e Custom Prompt e Music on Hold System Prompt N824 ships with a US English prompt set by default The system supports multiple languages Users could update the system prompt in different ways Go to PBX Audio Settin
89. tem System Preferences Reset and Reboot D e Yeastar 96 N824 User Manual Reset and Reboot Options Reboot System Reboot System Warning rebooting the system will terminate all active calls Reboot Reset to Factory Defaults Reset to Factory Defaults Warning a factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system L Reset to Factory Defaults Figure 20 7 Reset and Reboot System Logs The N824 supports to monitor important system logs including hardware log web log and debug log Go to Status Reports System Logs to check the system logs System Logs Ei Download The Selected Logs _ Delete The Selected Logs CI Enable Hardware Log Enable Web Log Ll Enable Debug Log Figure 20 8 System Logs e Enable Hardware Log Save the information of hardware up to 4 log files e Enable Web Log Save the history of web operations up to 2 log files e Enable Debug Log Save debug information up to 2 log files Tick the option the following picture shows Set the debug level and which IP address to monitor to capture the debug logs Debug Level Verbose Notice Warning LJ Error LJ Debug Enable SIP Debug IP 192 168 6 102 Enable RTP Debug IP 192 163 6 102 Figure 20 9 Debug Preferences 6 e Yeastar Se N824 User Manual Packet Tool
90. that the corresponding APP has been Client installed on your phone Ring Strategy Set ring strategy between the SIP extension and mobile D e Yeastar 27 N824 User Manual extension e SIP Extension First e Mobile Client Extension First l The route is used to connect Linkus and the PBX so N824 will Connecting Route We always use this route to dial Linkus Password for Linkus and Web The password to register mobile extensions and log in the user web interface Check this option to allow the user to login to the N824 User Web interface which can be used to check voicemail and extension recordings User Web Interface 2 General Table 6 5 VoIP Extension Configuration General CHO Extension Password Caller ID Enable Voicemail Voicemail Access PIN Enable Send Voicemail Email Address Pickup Group Max Call Duration NAT D e Yeastar The numbered extension which will be associated with this particular User Phone The password for this extension The Caller ID will be used when this user calls another internal extension Enablevoicemail for the user The voicemail password digits only for the user to access the voicemail box Once enabled the voicemail will be sent to a configured email address Email address used to receive the voicemail or Fax Note please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using
91. this feature If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code the default is 4 Note 4 is the default setting it can be changed under Feature Codes General Call Pickup Setup the max cull duration for every call of this extension but its only valid for outbound calls Enter 0 or leave this blank empty the value would be equal to the max call duration configured in the Option Settings page Note this setting will not be valid for internal calls This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT 28 Qualify Enable SRTP Transport DTMF Mode Remote Register 3 Advanced Settings N824 User Manual configuration or your firewall s support of SIP and or RTP ports Send check alive packets to IP phones Enable extension for SRTP RTP Encryption This will be the transport method used by the extension The options are UDP default or TCP or TLS RFC4733 Info Inband Auto Allow to register remote extensions If you enable Remote Register the extension password must include uppercase letters lowercase letters and digits Table 6 6 VoIP Extension Configuration Advanced Settings
92. tion Please check the VoIP trunk configuration parameters below 1 General Settings Table 7 7 VoIP Trunk General Settings General Settings Enable Disable Enable or Disable this VoIP trunk Provider Name A unique label to help you identify this trunk Service provider s hostname or IP address Hostname IP Default port 5060 Don t change this part if it is not required VoIP provider s server domain name Domain If no domain name for the provider Fill in the IP address instead User Name The user name to register to the trunk from the VoIP provider Authorization Name Used for SIP authentication Password The password to register to the trunk from the VoIP provider All outgoing calls from this SIP Trunk will use the From User In this case the account name for SIP Registration in From From User a Header of the SIP Invite package Keep this field blank if not needed Define the online number that expected by Skype Connect Online Number and some other SIP service providers Leave this field blank if not needed Control the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Maximum Channels D e Yeastar 37 Caller ID Realm Authenticating Incoming Enable Outbound Proxy Server Codecs Transport Enable SRTP Qualify DTMF Mode 2 DNIS Settings DNIS Settings N8
93. us where Extension Status Trunk Status Network Status and System Info can be checked CDR and Call Recordings can be checked under Status Reports e Extension Status e Trunk Status e Network Status e System Info e Call Logs e Record Logs Extension Status Users could view all the extension status on this page Extension Status b FXS Extensions Extension Status Voice Mail New Old Registered IP Extension Status Voice Mail New Old 192 168 6 13 5064 500 P ide 0 0 Figure 19 1 Extension Status Table 19 1 Extension Status Status for FXS Extensions Up Down e Up the FXS module works well e Down the FXS module is broken Status for SIP Extensions e Unregistered The SIP extension is not registered MEISE e IP Port The SIP is successfully registered with the IP Example 192 168 6 142 50113 Description The extension is registered on IP 192 168 6 142 Name Display the extension name Extension Display the extension number Monitor the extension s call status in real time e I Extension is unavailable e I Extension is idle O e Yeastar 88 N824 User Manual e SS Extension is ringing e Extension is on hold Display message status of the extension Format New Old Example 1 3 Description There are 1 new voice message and 3 old messages Voicemail Trunk Status Users could check all the PSTN trunks status and VoIP trunk status if VoIP trunk is create
94. w IP address http 192 168 5 150 User Name admin Default Password password 1 Start the browser on PC In the address bar enter the IP address click Enter button and then you can see the Web Configuration Panel login page 2 Enter the Admin User Name and Password to log in N824 Configuration Panel 4 Yeastar 3 English L Login Copyright 2006 2015 Yeastar Information Technology Co Ltd All Rights Reserved Figure 4 1 N824 Web Configuration Panel Login Page Note It is highly recommended that you change the default password on first login D e Yeastar 8 N824 User Manual Web Configuration Panel There are 4 main sections on the Web Configuration Panel for users to check the N824 s status and configure it e Status check System Status Extension Status Trunk Status Network Status and CDR e System configure Network Settings Security related Settings System Date and Time Password Backup and Restore Storage Management Recording Settings etc e PBX configure extensions PSTN trunks Call Routing Call Features Audio Settings Voicemail Settings SIP Settings etc e Logout log out N824 Note After saving the changes remember to click the Apply changes button on the upper right of the Web GUI to make the changes take effect User Management N824 supports two user types with different privileges User Privileges e Administrator has the highest privilege The

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