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User Manual OpenScape Desk Phone IP 55G

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1. essssssss 82 90 Copying pasting destination phone numbers 79 88 D Destination phone number 78 86 Favourites oocccccccccccccccccececcecceccecceeeccecesseseccetsetes 79 88 Date Sahel Mata das tanga aaa Nadia UF I GU IR dH cana teed guy 213 Last destination o 78 85 Daylight saving ieussi naiai 215 Saving a destination phone number 86 DDS key T eene eene nennen 116 Saving destination phone number 79 Deactivating the ringer temporarily 168 DIAM 78 86 DSP a bu Deleting entries eere 165 Index 263 Destination phone number sususssss 78 86 G Copying pasting seeen 79 SAM NEN EE RS 79 86 General information eeeeee 13 Diagnostic call 21 2 9 1 rtis au ai desee teclas osi 47 Graphic display cicuddeociidiati e pux quidne dishes 27 Dial plan MR T 118 173 Call c 41 42 DIEI OY Yo MERI EIER 26 Icons for phonebook entries s 37 Different call signalling eene 49 Icons indicating call status oo ee 34 Direct station selection keys PRECARI 131 Moicemiall Jide d der etr et eulos e veda eene uus 43 Call deflection uuo dpa pus do eir ipti ide 133 Graphic display settings CONSAN assi eres rotten sancbaatioromtiateavtaineduins 131 Idle mode for graphic display
2. 210 Indirect pickup ees 132 Gro p calls 3 rc tengono eene 55 Rejecting a call eee 132 Display desig encesa needs 206 Display ICONS deba eit bnt erecta 266 H Application tab c ccecceceeeeeeeeeeeeeeeeeenaeeeeeeeees 31 Headset ri Status dnia ea adi qe tnus 4 nen MEE MER o Answering call automaticaly 50 68 MU HAE ssc hedcecccdocdcccrdneac cece ulecersactesdctrs bnsseanic 35 Hot line ETE Bhonebogkcenifigs Locos eaim tos trc dons 37 eap 129 Status Dar a ad ASRRE eR 27 Display settings Idle mode for display eseeessess 210 Do not disturb ssssseseeeennnnee 168 IONS nnne 266 DSS sansnnsnnnannnnnnnnnnnnnannnnnnannnnnsnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnn 131 Application tab DESEE tee pices AE E E E EA E ERT 31 During calls Connection status nennt tnter s 34 Multi Line EE 127 Message CONS o on 30 MultiLine sssssseem 35 Phonebook entries sessssssssssss 37 E Status bar ssssssssssssee 27 Ignoring second call eseeeeees 108 Laune EEE M Wmmedite dialing 63 118 Making calls 144 cup pinantendtediqii endet si MU eee ee 124 Early Call pickup tton ett 135 Emergency call rib trea 173 Emergency number ssessseeee 173 K Energy SAVINO MANR oaeiai Be ACI eoii a 225 Executive Assistant Cockpit see 139 Key mo
3. D Please consult your administrator to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to Note that a traditional quick search will return unintended results in this case Copying entries to the local phonebook You can copy contacts from the company wide phonebook into your personal phonebook Press the key as often as required until the Corporate LDAP tab is active Select the required entry from the list e g Hans Meier Select the softkey to confirm The entry is copied with all details into the personal phonebook The Contact created message appears 162 Phonebooks and call lists Call Log 3 Niels Bohr18 10 07 06am Call Log Delete all entries 3 Niels Bohr18 10 07 06am Call Log Call lists For a detailed description of the different call lists see gt Page 40 The function must be activated in order to view and manage call lists gt Page 163 If the call journal is not activated the message Call Log is disabled is shown on the dis play when you press the key Viewing details Press the key until the call list you want is active Select the entry you want Select the softkey to confirm For display and information shown Page 42 Deleting entries Deleting an individual entry Press the key until the call list you want is active Select the entry you want Sel
4. Alphabetic labelling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Character overview depends on the current language setting FE 1 Additional special characters not in 123 mode 2 Space 3 Additional special characters are available on the display keyboard 4 Toggle between uppercase and lowercase and number entry Multi function keys Function during text input Function when held down Type special characters Deactivate the ringtone Page 167 Toggle between uppercase Activate the telephone lock Page 173 and lowercase Write special characters not in 123 mode gt You can also input text using the display keypad gt Page 28 Getting to know the OpenScape Desk Phone IP 55G 27 Graphic display Your OpenScape Desk Phone IP 55G is equipped with a colour graphic display gt Page 17 Appearance You can customise your display to suit your personal requirements Angle the display as required Page 14 Select your preferred display design gt Page 206 14 27 SUN21 04 13 123456 Crystal sea IG Dialled Received LAE Paul Auster 10 24 Peter A 43449 89 722 32128 Ama S Warm grey Dialled Received gt Paul R Paul Auster 10 24
5. Dial Page 117 Viewing details gt Page 162 Deleting the entry Page 162 Delete All gt Page 162 Transferring the entry to the personal phonebook gt Page 163 Applications available on your OpenScape Desk Phone IP 55G 43 Voicemail Depending on the type and configuration of your communications platform contact the adminis trator messages from services such as HiPath Xpressions can be displayed in this application Listening to messages The following keys illuminate depending on the setting made by the administrator to indicate new messages Only the LED on the key The LED on the key and the call display or Only the call display Note also the setting options for missed calls Page 40 and have the possible combinations ex plained to you by the administrator if necessary Press this key to open the menu for the mailbox Page 58 You will be shown the following for example 11 57 Fri 13 04 13 3339 Iia Second call New 1 3 Urgent 1 1 Ringer off Non Urgent 1 2 Autoheadset Old 1 5 Conference Call Mailbox Toggle Connect Deflect Message statistics The labels displayed here for the message status may have been altered individually by admin istrator gt Only messages for the primary line are recorded on a multi line phone gt Page 14 44 Applications available on your OpenScape Desk Phone IP 55G Program Service menu Applications menu This m
6. oY T s Y uv et Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reaches this line Activating Lift the handset Enter the code see the table of codes Page 201 Wait until you hear the confirmation tone announcement Deactivating Unmark the line as the end of the hunt group chain Lift the handset Enter the code again see the table of codes gt Page 201 Wait until you hear the confirmation tone announcement 192 OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites The fea tures for this are Serial call Parallel call Prerequisite The administrator has configured the respective feature for your main number in OpenScape Voice Serial call Managing number lists activating a serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls in cluding your main number should be signalled sequentially Each number can consist of up to 30 digits Lift the handset Y Enter the code for the edit mode see code table gt Page 201 Edit mode opens and you hear an announcement with the following information
7. Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure D s Detailed descriptions of the various functions can be found in the sections Basic functions gt Page 48 and Enhanced phone functions gt Page 99 Applications available on your OpenScape Desk Phone IP 55G 35 Multi line view Two tabs are displayed in the telephony interface My phone tab represents the primary line or the line view of a selected line gt Page 34 Overview tab configurable overview of the secondary lines gt Page 25 To access Press the key Example 1519 Thu 07 11 13 3057 13 Overview pri 3057 pri 8057 pri 3057 gw 3008 Labelling of seo 3039 Line 3006 line keys El sec_3052 a Q sec_3008 Line busy 13 DSS DSS 3 Group pickup Temp preview Call waiting Line status Line name Status icon The status icons provide information about the state of the relevant line Meaning Call for the corresponding line Call for a line with suppressed ringtone gt Page 153 Hold reminder was activated gt Page 104 The line is currently not available The line is busy You are holding the line The line is free Please note also the LED displays for the line keys gt Page 25 36 Applications available on your OpenScape Desk Phone IP 55G Softkeys in
8. Yes No Allow DND Yes gt Page 169 Yes No Busy when dialling Yes gt Page 119 Yes No CTI Calls AutoAnswer Yes gt Page 114 Yes No AutoAnswer beep Yes 2 Page 114 Yes No AutoReconnect beep Yes 2 Page 115 Yes No Connected calls Allow call transfer Yes gt Page 112 Yes No Allow call joining Yes 2 Page 72 Yes No Allow exit conf Yes gt Page 122 Yes No Allow hold rem Yes gt Page 104 Yes No Hold rem delay 8 gt Page 104 1 Only if Server features was deactivated by your administrator Local user menu 256 3 4 5 6 7 8 9 10 11 12 13 14 15 Hold and hang up Yes gt Page 105 Yes No Music on hold Yes gt Page 106 Yes No Allow conferences Yes gt Page 121 Yes No Secure call alert Yes gt Page 224 Yes No Toggle associate Yes 2 Page 110 Yes No Lower IL alert gt Page 229 Yes No FH Keyset Lines Line one of eight possible Ring delay 0 gt Page 148 Allow in overview Yes 2 Page 147 Yes No Hot warm action No action Hot warm dest nnnn gt Page 129 Address nnnn Ring on off On Ringtone Ringer gt Page 149 Pattern melody 2 gt Page 149 Pattern sequence 1 gt Page 149 Overview gt Page 147
9. 0 5 10 20 30 60 Transition delay s 5 10 20 30 60 Display settings Display theme Crystal sea Warm grey Brightness Key mod contrast Program keys 30 10 Crystal sea Press the key to be programmed Normal Unallocated Unallocated For further functions see Predefined or customised Label Settings Shifted Unallocated Function dependent Unallocated For further functions see Predefined or customised Label Settings Key click Volume Off Low Medium High Keys Keypad only All keys Energy saving Backlight time Locality Country DE Function dependent Key Module if available such as Program keys DE For further countries see Language Deutsch Deutsch For further languages see Date format dd mm yyyy yyyy mm dd mm dd yyyy Time format dd mm yyyy 24 hour 2 Page 210 gt Page 211 gt Page 206 gt Page 207 gt Page 208 gt Page 93 gt Page 260 gt Page 93 gt Page 261 gt Page 225 gt Page 225 gt Page 212 gt Page 228 gt Page 228 gt Page 226 gt Page 227 gt Page 214 gt Page 214 259 Local user menu 24 hour 12 Hour AM PM Security Change user password Current password New use
10. If Secretary 1 receives a second call this can be accepted ignored forwarded or rejected Detailed information on this can be found from Page 107 If the second call was answered it can be forwarded using consultation or the direct station selection keys 136 Making calls with multiple lines Connecting a call If e g the Secretary 1 answered a call it can forward the call using the direct station selection keys to the following telephones Executive 1 Executive 2 Secretary 2 The following examples show connections to Executive 1 Making calls with multiple lines 137 Complete transfer Drop amp return Headset B n Y Headset Connecting with consultation Press the DSS Executive 1 key Executive 1 answers Announce the call Lift the handset or press the speakerphone key or headset key III You can also select Complete Xfer from the context menu Connecting without consultation Press the DSS Executive 1 key Executive 1 does not answer Confirm with the softkey for the connection Lift the handset or press the speakerphone key or headset key The Executive 1 phone rings If Executive 1 does not answer the call a recall follows see also gt Page 111 after a specified period of time Impe The Executive 1 direct station selection key on the Secretary 1 phone illuminates Consultation without connecting Press the DSS Executive 1 key Exec
11. US mode Headset socket Cordless headset Wired headset Cordless headset Conference unit Special ringers Internal Available fixed default Ringer Pattern melody Pattern sequence External Available fixed default Ringer Pattern melody Pattern sequence Recall Available fixed default Ringer Pattern melody Pattern sequence Emergency Available fixed default Ringer Pattern melody Pattern sequence Special 1 Available fixed default Ringer Pattern melody Pattern sequence Special 2 Available fixed default Ringer Pattern melody Pattern sequence Special 3 Available fixed default Ringer Pattern melody Pattern sequence gt Page 220 gt Page 217 gt Page 221 gt Page 221 gt Page 222 Local user menu 254 Configuration Outgoing calls Autodial delay 6 gt Page 118 1 2 3 4 5 6 7 8 9 Callback Yes gt Page 75 Yes No Busy when dialling Yes gt Page 119 Yes No Transfer on ring Yes 2 Page 113 Yes No Immediate dialling Yes gt Page 63 Yes No Incoming calls Deflecting Allow deflection Yes gt Page 100 Yes No Default destination nnnnnn gt Page 100 Deflect to DSS Yes Nol gt Page 100 Forwarding call forwarding by
12. 120 Enhanced phone functions onference User A Disconnect B H Conference Local conference This type of conference is also referred to as a three party conference It in volves up to three participants Prerequisite You are conducting a consultation call Page 67 or have accept ed a second call gt Page 107 and the conference function is active gt Page 121 Initiating a local conference Press the key shown You are connected to both parties at once The conference is displayed Conducting one to one calls Select the connection you want to clear down Select the softkey to confirm You are now involved in a one to one call with the remaining call party Impe If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new consultation connection can be either secure or unsecured However the first connection remains secure even if all three parties are now joined to gether in a conference The entire conference is unsecured if the connection to at least one of the parties is not secure see also gt Page 48 The relevant padlock icon appears in the Conference row Enhanced phone functions 121 Exit Conference or es End Conference Services User if nec p Configuration Connected calls Allow conferences Yes Save amp Exit Ending a local conferen
13. Connected calls Select and confirm the option shown Allow exit conf Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced phone functions 123 Exit Conference onference or onference onference System conference This type of conference is also referred to as a large conference It can include up to 16 parties Prerequisite You are conducting a consultation call 2 Page 67 or you have ac cepted a second call Page 107 and the system conference feature was con figured by your administrator Establishing a conference Press the key shown You are connected to the first two parties at once The con ference is displayed with the current participants You can now initiate a consultation call add a party put the conference on hold leave the conference Conducting a consultation call Select the softkey to confirm Press the key shown If the party answers you can toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the conference add the consultation call party to the conference D If you want to use the phonebook or a call list for a consultation call press the Hold key and then open one of the phonebooks or a required call list 2 Page 153 Alternatively you open one of the phonebooks or a call list without
14. Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answer within the timeframe defined by the administrator the next desti nation phone rings for the configured period of time The caller is informed that the call is being routed to another station The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement Parallel call Managing number lists activating a parallel call Before the parallel call feature can be activated a parallel call list must be cre ated This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled simultaneously Each number can consist of up to 30 digits 7 Lif
15. We recommend you use the C39195 Z7704 A5 adapter cable for larger style USB sticks IU Use of USB hubs is not supported 18 Getting to know the OpenScape Desk Phone IP 55G Using network ports more efficiently The OpenScape Desk Phone IP 55G has a 1000 Mbps Ethernet switch This means that you can directly connect one additional network device in each case e g PC via the telephone with the LAN The option for connecting the telephone and PC must first be activated on the telephone by administrator Network switch OpenScape Desk Phone IP 55G PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly Getting to know the OpenScape Desk Phone IP 55G 19 OpenScape Key Module 55 The OpenScape Key Module 55 is a key module attached to the side of the phone that provides an additional 12 illuminated programmable keys Like keys on the phone these keys can be programmed and used according to your needs gt Page 24 You can attach up to two OpenScape Key Module 55s to your OpenScape Desk Phone IP 55G The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55G 20 Getting to know the OpenScape Desk Phone IP 55G OpenStage Manager This programme offers you an additional option for tailoring your OpenScape Desk Phone IP 55G to your personal needs Features Phonebook management Assign
16. You are connected with the second party You hear a beep and the recording symbol is shown in the line for the second call Confirm with the softkey for this connection You are switched to the main call You hear a beep and the recording symbol a o is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and autostart modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording symbol a has disappeared from the dis play Your call partner resumes the call You hear a beep and the recording symbol Qo is shown on the display Call recording 243 onference onference Setting up a conference during recording Prerequisite You are conducting a consultation call Page 67 or you have ac cepted a second call Page 107 and the system conference feature was con figured by your administrator Recording has started The main call is placed on hold The recording button LED is lighting Press the key shown You are connected to both parties at once The conference is displayed with the current participants You hear a beep and the recording symbol 0 is shown in the line for the con ference call Adding conference participants during the recording
17. activate this setting for the next call as follows Lift the handset Enter the code see the table of codes Page 201 Wait until you hear the confirmation tone announcement Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Deactivating anonymous calling temporarily for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset Enter the code see the table of codes gt Page 201 Wait until you hear the confirmation tone announcement Dial the phone number of the party you want to contact When you end this call caller ID transmission is suppressed once again for the next call OpenScape Voice functions 187 Y Y Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls also known as a selection list Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a caller s phone number matches a number in the se lection list If there is a match the caller receives a message that the party refuses to accept any calls with this number the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is configured locally Lif
18. ene ser Rhee peed ds B RPSE dud Eee DER ARA eed d de eed 54 Oper listening 23 52 yr keane eves pasa Gne aad quus CORR RR Ron as eee ea 54 Endirig call scat cite wwe tne DERE Kou Rae wes 54 Group Call TT 55 Listening to voicemail 22 sisse n bI bt be ee bbe eed ae ERE EE Rd 58 Call control 2nd alert rae rnaen EE ehh hh 59 Two calls simultaneously 0 0 0 0 AAE 59 During dialing xxu RE eR ex RU wee ee a oe ee Np dq Ra 60 Making calls 12er EE ELI RR RRPRURIIEPPHE CI PEE PIC PP PR 61 Otf hook diallirig aep RR RIED EROGO URGE EN KORR RETE dba RC d 61 On hook dialling ius y4 405 Shah RR eh Gea he Sha ed ees 62 Immediate dialling 1 mene RR Renee eG eee 63 Dialling using the hot or warm line function llli 64 ACIER 65 Activating deactivating the microphone ilsilesseeele eh 66 Contents 7 Consulting a second party 0 0 cette eae 67 Ending a consultation call 20 0 teens 68 Cancelling a consultation call 2 mh 69 Switching to the held party alternating lisse 70 Putting on hold and retrieving alternately or simultaneously lille ee ee 71 Connecting parties iicet eee cde deb RR cba de bebe EGER baer ed 72 Callback uus CREER ceeene Pe agiad See ea ae Sa age awa ge 73 Requesting callback sere csse RR EIER ee RR EE 73 Responding to a callback 0 2 0 ni krti raana ESE EETA tne 74 Permitting a Callback sereas e e0 ehae ehad RH R4 UE dee oe
19. If the party does not answer You do not have to wait for the second party to answer before you can transfer the call Confirm with the softkey for the connection Replace the handset or if speakerphone mode is active press the lit Speaker key to transfer the call If the party does not answer you will be called back by the first party after a de fined time Allowing call transfer You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced phone functions 113 User if nec P Configuration Outgoing calls Transfer on ring Yes Save amp Exit Allowing Transfer on ring If this option is allowed you can activate call transfer by replacing the handset even before the called party answers You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select
20. Line up to eight lines Move down Move to bottom Use FPK order Add all lines Save Do not save BLF Busy Lamp Field not for OpenScape Voice Call logging 1 Information read only 257 Local user menu General Enable call log Yes gt Page 164 Yes No Missed calls All calls gt Page 164 Answered elsewheren Exclude Include Delete entry When called Manually Video Call Video on No gt Page 183 Yes No Phone Backup Restore gt Page 233 New softkey Backup password Confirm password Backup name OpenScape Desk Phone IP 55G 25 11 09 09 45 OpenScape Desk Phone IP 55G gt Page 236 Restore gt Page 234 Backup password Backup ID Phone book Ignore Ignore Restore Call logs Ignore Ignore Restore Menu data Ignore Ignore Restore Screensaver imageslgnore Ignore Restore All clip images Ignore Ignore Restore All ringer tones Ignore Ignore Restore All midlet data Ignore Ignore Restore Replace softkey gt Page 233 Backup password Confirm password Backup name OpenScape Desk Phone IP 55G Full ID softkey Delete softkey gt Page 235 Delete softkey Cancel softkey Screensaver Enabled Yes gt Page 209 Yes No Local user menu 258 Start mins
21. Page 221 Special ringers 7 gt Page 222 Configuration Outgoing calls Autodial delay seconds 9 gt Page 118 Allow callback fy gt Page 75 Allow busy when dialling y gt Page 119 Allow transfer on ring gt Page 113 Allow immediate diallling gt Page 63 Incoming calls Deflecting Allow deflection amp gt Page 100 Default deflect destination gt Page 100 Deflect to DSS amp gt Page 100 Forwarding call forwarding by type see gt Page 84 Settings Forwarding Favourites Destination 1 to Destination 5 t amp j gt Page 79 Forward all calls allowed t amp j gt Page 82 to amp gt Page 81 Direct destination gt Page 78 Forward on busy allowed ty gt Page 82 to amp gt Page 81 Direct destination gt Page 78 Forward on no reply allowed 2 gt Page 82 to fj gt Page 81 Direct destination gt Page 78 No reply delay seconds ty gt Page 83 Alerts Visual alerts gt Page 101 Audible alerts t amp j gt Page 101 Forwarding party ty gt Page 101 1 Only if Server features was deactivated by your administrator 249 Web interface WBM Handling Allow call waiting 9 gt Page 109 Allow DND amp gt Page 169 Allow busy when dialling t amp j gt Page 119 CTI calls Allow auto answer ty gt Page 114 Allow beep on auto answer ty gt Page 114 Allow beep on a
22. Party Basic functions 57 Pickup call Ignore Picking up a group call The context menu display changes Select the softkey to confirm Lift the handset only if the appropriate function is set by your administrator Press the key with the Call pickup function or press it again if call answering was initiated via the key The speakerphone function is activated Ignoring a group call Select and confirm the option shown Select the softkey to confirm The phone stops signalling the group call 58 Basic functions Call Mailbox Y Listening to voicemail To use this function you need to have a voice mailbox set up on your communi cation platform for voicemails see gt Page 43 The Messages message key and or the call display illuminate depending on the setting made by the administrator to indicate new messages They only ex tinguish again when all new messages have been picked up Picking up messages Press this key when the phone is in idle mode The menu for the mailbox opens If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status see gt Page 43 The number of respective messages is indicated Confirm with the softkey to open the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox directly You can also call the mailbox directly without using the menu The mailbox an swe
23. Prerequisite You have set up a conference The system conference feature was configured by the administrator The conference call is now being recorded You have performed a consultation or accepted a second call gt Page 67 or gt Page 107 The conference call is placed on hold You hear a beep and the recording symbol o o is shown in the line for the con sultation or second call The call is now being recorded Press the key shown for the consultation or second call in order to include the new participant in the conference The conference is displayed with all current participants You hear a beep and the recording symbol o o is shown again in the line for the conference call Your call is included in a conference during the recording Prerequisite You are conducting a call that is being recorded Your call partner is to include you in a conference You are placed on hold while the conference is being set up You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol has disappeared from the display Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol is shown in the Conference line The conference call is now being recorded 244 Call recording Putting a line on hold manually during the recording There are two options for placing a line manually on hold You place the a
24. The phone number is dialled For detailed information about the local phonebook see from gt Page 153 Dialling from the corporate directory Prerequisite You have found and selected an entry in the corporate directory LDAP database gt Page 159 The required entry is selected Select the softkey to confirm The connection is set up For detailed information about the LDAP database see from gt Page 159 Enhanced phone functions 117 Call Log 3 Niels Bohr18 10 07 06am Home Niels Bohr Dialling a phone number from a list Press the key until the application tab for the relevant call list is active Select and confirm the entry you want The phone number associated with the list entry is dialled D If the party listed is already in the phonebook the appropriate phone num ber icon is displayed gt Page 153 If there are several numbers stored for the party in the phonebook these can also be selected in the context menu Calling a contact from a group Press the key shown Select the softkey to confirm Select and confirm the group you want Select the softkey to confirm Select and confirm a group member The phone number is dialled Impe A phone number icon is displayed if the party is already stored as a contact in the phonebook Page 153 If there are several numbers stored for the party in the phonebook these can also be selected in the context menu 1 Plea
25. by selecting and confirming OK on the display keypad gt Page 28 I When entering data in the search fields note that the entry of wildcards is not permitted e an is automatically inserted at the start of the search string for phone numbers an is inserted at the end of the search string in other fields Select the softkey to confirm You can now Call the contact gt Page 116 View the entry see below Viewing entries Prerequisite You found and selected a contact see above Select the softkey to confirm 160 Phonebooks and call lists New search To conduct a new search you must first clear all the search fields Select the softkey to confirm All search fields have been cleared Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the out put list in the Options context menu Select the softkey to confirm You may choose between the following criteria No qualifier Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 Select the softkey to confirm Exit the list Phonebooks and call lists 161 ri f Hans Meier Save amp Exit Quick search Press the key as often as required until the Corporate LDAP tab is active Enter the initial letter of the surname you need e g K A single line search window appears at the lower edge of the display Do not enter a
26. including your lan guage settings You can also use the user password to lock your telephone gt Page 173 Administrator may have configured the following settings The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed The password is temporarily locked You do not have the option of configuring user settings at this time The message Password suspended is displayed After initially logging on to a user area you may have to replace the default password with a new password A password can have a predefined period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Pass word has expired appears when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time It is possible that you will not be able to re use a previously used password for a period of time which means you have to create another new password This does not affect deactivation of the password prompt Page 172 Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password D The preset password 000000 corresponds t
27. 104 Retrieving a held call Select the softkey to confirm Press the flashing key Using line keys On multi line telephones you use the line keys to place ongoing calls on hold Press the corresponding line key The line key LED starts flickering The call is now on hold Enhanced phone functions 103 Reconnect Disconnect or Retrieving a held call Press the corresponding line key The line key LED lights up The call is re trieved Ip The LED display Page 25 or status display on the Overview tab gt Page 35 indicates to other multi line telephones on which this line is also configured that the call is on hold These phones can then pick up the call Held call wait status After placing a call on hold you can replace the handset and then decide wheth er to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode A recall follows immediately and a pop up menu appears on the display Confirm with the softkey to retrieve the held call in speakerphone mode Confirm with the softkey to disconnect the held call D If you enabled Hold and hang up gt Page 105 the call is placed on hold for a defined time interval gt Page 104 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the softkeys Reconnect and Disconnect b
28. 92 Programming function keyS siran kaa aa EAA mh 93 Initiating programming s e eies isses RR hh 93 Beginning programming llis 94 Programming enhanced functions 0 0 0 nn 94 Repertory dialling is rmx TREE Aa RAW ODE SEE NEG Ea KR Qd ed dos 94 Feature toggle losen RERIRR Rr den urbe geod ede I TIE eid 94 Configuring a fixed forwarding Key lsisseeseeee eee 95 Using function KGyS 222 cus ov Ro ep MEE REIS RREVEAG EE Se eee eee 97 Example 1 Calling a saved number islssleeee nh 97 Example 2 Activating deactivating Call Waiting toggle isle 97 Example 3 Immediate ring 0 ce e 97 Resetting function Keys 222 262 scelus m RR RR AR ERR ERR EE 98 Contents Enhanced phone functions 00 cece eee eee 99 INCOMING calS serei irriki 222 30 4d 4p Ree T RRSG ed pela dp emu ped beet bets 99 Rejecting acall 2 0 0 0 cc hh hn 99 Deflecting a call cae Rang Drm ee A deed Sate ee RAO dea 99 Configuring call forwarding 0 cee 101 Placing a call on hold ueteres De R3 ae ee dee 101 Call waiting second call lsssssseeeeeee IRI III 107 Transferring a Call 5 2 Sad Pad ead bas BA s e d Rok d non E eee inen 111 CTI calls oor reru E Aue idi IE ELI E EE 114 Making calls 122i bI RARE eae dou E d RO eon op Race EE 116 Dialling with the DDS key 2 2 0 RI IH n 116 Dialling from the local phonebook 0 0 eee 116 Dialling
29. Call signalling different s 49 Selecting the application 1gb c oasis 33 Call type ite oe herede t epa ain es 96 up neus MENU D 44 Assigning destination phone number 90 Call types ec rtt peer ha ER ra cece 84 Room character iiia ve e 217 ca MUN 107 Audio controls 1 eint edo metet 21 Callback Lose Ii 73 Auto headset arraroetan a 50 68 eals Autodjal delay isis cades 118 Deflecting need 99 Forwardlrig 1 ie ritas reden rte dte 77 IMCOMMMG eT EE 49 B RROJOCUNG E ienaa aliita 99 Background lighting Ones Soe eee cae EN 212 Camera test MEC ERR ETE IL ITI TE 32 Browsing in tabs ees 22 CE marking TT artenaahddiaekaanidineta sged iatad riduan 3 Busy override uei eqno intera tnc n ted pe 129 Changing the date display eee 214 Busy when dialling E 60 Conference sia Meneaeeanennaeseananddad saa A 120 Starting a conference sssssssssss 67 Connection options sssssssssseee 17 C Cons ltatlon nett tnn Repas ees 60 67 Consultation call from second call 107 Call Contact BEING Bee c NL ee ngecranuld 54 Display format ssion iu a al di 158 Holding PR ENOHRRRORROA PUNCOPONETS 101 CON EKE p 63 Transferring NNI TEES 111 Qs o MENUS P iniiaiee 29 Call Control c utrique resa a tones asia 59 Copying pasting destination phone numbers 88 Call forwarding Activating deactivating
30. During dialling Imp Note that when you set up 2nd alert the Busy when dialling gt Page 119 function will be disabled The exception is if you dial a number during a Consult Page 67 Prerequisite The 2nd alert key is set up and call waiting is permitted gt Page 109 You receive a call while you are dialling You hear an alerting tone and the 2nd alert key flashes Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options Accept Reject Deflect Basic functions 61 Making calls Impe If you allowed the option Busy When Dialling gt Page 119 you will not be interrupted by an incoming call In this case the caller hears the busy sig nal You can also use enhanced functions such as call lists or the personal or cor porate directory in order to call a subscriber Page 116 Off hook dialling Lift the handset oY Enter the phone number The context menu display changes Dial Select the softkey to confirm or wait until the dial delay expires see gt Page 118 Redial Select the softkey to confirm The connection is set up ne gt If you are using a dial plan and Immediate dialling is set up see gt Page 63 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan DU If a connection is temporarily unreachable you will hear a sp
31. Exit Niels Bohr Default No Business 2 Delete all entries IBS SRL Select and confirm the field you want Complete and confirm Select the softkey to confirm Selecting a preferred phone number If multiple phone numbers were assigned to a contact you can select the pre ferred phone number here that you want to use for calls via the phonebook Press the key shown Select a phonebook entry Select the softkey to confirm Select and confirm the option shown Select and confirm the preferred phone number The phone number is stored Deleting all phonebook entries Press the key shown Select the softkey to confirm You receive a confirmation prompt Delete all entries from directory Select the softkey to confirm if you are sure Phonebooks and call lists 155 Groups New group Group name i Save amp Exit Groups Home Edit M Group name Save amp Exit Managing contact groups Creating a new group Press the key shown Select the softkey to confirm Select the softkey to confirm An overview appears for new groups Select and confirm the option shown Enter and confirm a new group name Select the softkey to confirm The new group is stored Editing a group name Press the key shown Select the softkey to confirm Select and confirm a group Select the softkey to confirm Select and confirm the field you want Edit and confirm an entr
32. If the called party does answer Confirm with the softkey for the connection to the second party The call with the first party is resumed 70 Basic functions Alternate Disconnect Drop amp return Switching to the held party alternating Prerequisite You are conducting a consultation call Page 67 or have accept ed a second call gt Page 107 Select the softkey to confirm Imp It does not matter which Softkey Liste is open when alternating The Al ternate function appears in both lists active and passive connection You can switch back and forth between two subscribers by repeatedly con firming the Alternate softkey Ending an alternate operation Disconnecting the held call Confirm with the softkey for the held call The held call is disconnected The active call continues Disconnecting the active call Confirm with the softkey for the active call The active call is disconnected The held call remains on hold and can be man aged via the context menu Basic functions 71 Putting on hold and retrieving alternately or simultaneously Putting an active call on hold Prerequisite You have a single line phone and are conducting a consultation call gt Page 67 or have answered a second call gt Page 107 Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call Switch to the first call Hold Press t
33. Muted silent monitoring l lilisieeseseleelll he 196 Voice calling and two way voice calling function llle 197 Voice Calling es RR RADI ae a a ees rm ee Pie m Ema use d Te eed a 198 Two way voice calling lleeee I r iara 198 Announcing the local phone number n 199 Dialling the last caller lsllieeeieee RII 200 Retrieving and dialling the last answered caller n annaa aan 200 Retrieving and dialling the phone number of the last caller dialled 200 Picking up out of hours callS 0 0 0 0 ce Ih 200 Code table for OpenScape Voice functions 20 0 ce eens 201 Contents 11 Impact LEVES cies 45144 94655544 604 485 406 PDAd EAE dud 202 Answering a call with a lower Impact Level 0 0 0 0 cece ee eee 203 Answering a call llle 203 Answering forwarded calls 1 1 0 0 00 en 203 Answering a second call 0 0 eee eee 203 Calls to a lower Impact Level 0000 cece cette 204 Off hook dialling sse eee 204 Forwarding a call with a lower Impact Level llis 204 Conducting a call with a lower IL nananana eee eee 205 Conducting a call dant ada babe kasd skte hae bbe Rs xS eda deeds 205 Foding Cas E tac edie Se ad aad op Senna PEA ata bos Meee es a dae ae 205 COnference i see uve dert OAC x ek a aad ek ee edt eae aed ee 205 FROCOMMECE M PDC ENTUM 205 IL alarm oot pee DR I Ead DE Sau pae d dme EU E Ra ee CT 2
34. Normal Select and confirm the option shown to program the first level or Shifted Select and confirm the option shown to program the second level Do not disturb Select and confirm the required function e g Do not disturb in the context a mc c menu Label Select and confirm the option shown if you want to change the label on the graphic display P Enter and confirm the key label you want Select the softkey to confirm Programming enhanced functions Repertory dialling Hold down the key you want to assign a function to until the programming prompt is displayed D If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your admin istrator about the current setting OK Confirm to begin programming The key illuminates continuously Normal Select and confirm the option shown Repertory dial Confirm and select and confirm the required function in the context menu Label Select and confirm the option shown if you want to change the label on the graphic display P Enter and confirm the label you want e g the destination station Setting Select and confirm this option to enter a destination phone number ri Enter and confirm the station s destination phone number You can select and insert special characters via the softkeys Clear call Make consultation Make normal call Pause Select the softkey
35. Peter A amp 49 89 722 32128 Anna S Status bar The time weekday date and your phone number are displayed in the status bar In addition different icons represent different situations and switches Icon Meaning The ringtone is deactivated gt Page 167 The Do not disturb function is activated gt Page 168 The phone lock is activated gt Page 173 A mobile user is logged on to the telephone 28 Getting to know the OpenScape Desk Phone IP 55G Display editor Imp Enter text using the dialpad see gt Page 26 The softkeys in the display editor are assigned different options depending on the context For ex ample if you opened the name field in the phonebook with Edit the softkeys will be assigned as follows Shift key Abc gt abc Cancel Press More to see additional options Cursor Cursor gt You operate the display editor using the softkeys gt Page 23 the keypad Page 26 and the navigation block gt Page 22 Upper lowercase notation for first letter of words is activated initial letter uppercase all i subsequent letters lowercase Lowercase characters with numbers is activated Uppercase characters with numbers is activated Only numters is activated Use this dialpad key to select special characters Ez Use this navigation block key to delete characters from right to left Move cursor one character
36. available which you can select via the softkeys Dial Details Delete Page 162 Copy Delete All gt Page 162 Example Dialled tab 09 47 4 Mo 13 04 18 3057 155 Additional tabs Selected entry line_3043 E 3043 Date of call line 3040 tang Number of call attempts L 3040 2 Line 3007 11 04 MNT L 3007 1 Recording Call waiting Ee eae alata The following options are available for a selected entry which you can select via the softkeys Dial gt Page 65 Details gt Page 42 Delete gt Page 162 Copy 2 Page 163 Delete All gt Page 162 42 Applications available on your OpenScape Desk Phone IP 55G Entry details Up to ten call attempts can be stored for each entry in the details list Example Entry on Missed tab 41pm Mo 13 04 13 3043_129 Missed f Additional tabs Caller number Hpp tew L 04 48 02 40pm Group pickup 3039 3039 3039 Recording 3039 AppivlakeCalo Example Entry on Dialled tab Time Date 02 39pm Di 04 18 13 3043 128 Additional tabs Call waiting Caller number 02 26pm 10 26 Time Date AppMakeCalo You can dial the number directly using the first softkey If a caller is already entered as a contact in the local phonebook the data stored there is Ld displayed Using an entry The following functions are available via the softkeys of a selected entry
37. be attached to a condition Secretary status management Presence status Call forwarding destination configuration Representative activation and deactivation The presence and call forwarding status can be read on each secretary phone and on the respective associated executive phone The presence status and required call forwarding for the secretary can be set from both the secretary and associated executive phone DSS keys can be used Connecting calls with and without consultation Calling configured executive mobile numbers and connecting calls Answering and connecting calls Second call Making calls with multiple lines 141 Services Launching E A Cockpit from the secretary For completeness sake it is assumed that no other telephone in the team has launched the application at this point Press the key as often as required until the Applications tab is active Select the E A Cockpit application Select the softkey to confirm The XML application is launched and a new E A Cockpit tab with the overview is opened The last status and configured call for warding are displayed 10 23 TUE 30 04 13 Secretary 1 E A Cockpit Applications Line Executive 1 My status At Desk Executive 2 Secretary 2 At Desk Secretary 2 Executive 1 To Assistant Strict ti Executive2 To Assistant Soft Select To No IIE The displayed settings are examples 142 Making calls with multiple lines
38. complies with the IEEE 802 3af standard AN Never open the telephone or a key module Should you encounter any problems con tact the administrator AN Use only original accessories The use of other accessories may be hazardous and will render the warranty extended manufacturer s liability and the CE marking invalid Trademarks C The device conforms to the EU directive 1999 5 EC as attested by the CE marking E All electrical and electronic products should be disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent poten tial damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchased the product or your sales representative The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment Important information Location of the telephone The telephone should
39. connection to another telephone The line status is indicated by the LED in addition to the display on the Overview tab gt Page 35 LED displays Meaning Off The phone is in idle mode Flashing Incoming call on the line gt Page 124 Hold reminder is activated Page 104 Flickering Outgoing call on the line The incoming call was prioritised and selected in accordance with the Auto matic line selection for incoming calls option Fast blinking The line is on Hold Blinking Call forwarding is activated Illuminated The line is busy 26 Getting to know the OpenScape Desk Phone IP 55G Dialpad Text input In cases where text input is possible you can use the dialpad to input text punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols To do this press the numerical keys repeatedly Example To enter the letter h press the number Efl key on the keypad twice When entering the text all available characters for this key are displayed After a short while the character in fo cus is displayed in the input field D s To speed up the input you can confirm your entry by pressing the key on the navigation block after you have selected the required character To enter a digit in an alphanumerical input field press the relevant key and hold it down You no longer need to scroll through the entire list of possible characters
40. d Parking a call If you have answered a call for a colleague and cannot forward it to him or her you can park the call Park a call You are conducting the call Let the other party know for example that you are trying to connect him or her Enter the code for parking see code table gt Page 201 You hear a confirmation tone and the line number is announced The caller hears a waiting melody Replace the handset Tell your colleague that a call for him or her is parked and give him or her the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset Enter the unparking code see code table gt Page 201 He or she is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller OpenScape Voice functions 195 Y S Y Silent monitoring If this function has been configured by administrator and enabled for the desti nation phone you can join an active call of an internal station and listen in un noticed muted or with the knowledge of the target station active Active silent monitoring Station A and B are on a call You want to listen to the call so that Station B does not notice but so that you can still talk to Station A Your phone Internal station A Internal or external station B You can hear and talk to station A You can hear station B but cannot talk to
41. for Answered elsewhere is dependent on support by the SIP server Web interface WBM 250 Display theme ty gt Page 206 Screensaver Screensaver enabled ty gt Page 209 Inactivity delay y gt Page 210 Screensaver transition delay J gt Page 211 Program keys Normal Edit amp gt Page 93 Shifted Edit amp gt Page 93 Key Module 1 if available see Program keys Key Module 2 if available see Program keys Key click Volume Off Low Medium High Keys Keypad only All keys Energy saving Backlight time fj gt Page 212 Locality Country gt Page 228 Language 7 gt Page 226 Date format gt Page 214 Time format 9 gt Page 214 Security Password Current Password New password 3 gt Page 170 Confirm password Diagnostic information 7 gt Page 245 251 Fixing problems Fixing problems Caring for your telephone Never allow the telephone to come into contact with colouring oily or aggressive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth f the telephone is very dirty clean it with a diluted neutral cleaner containing surfactants such as a dish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only Never use cleaners containing alcohol cleaners that corrode plastic or abrasive powders Troubleshooting Pressed key
42. in the context menu between 1 and 8 e g 4 You will immediately hear the corresponding Pattern melody Confirm the selected Pattern melody Select the softkey to confirm Selecting the pattern sequence The following setting is only effective if you selected Pattern under the ringer option Select the option shown Select the softkey to confirm Select the required Pattern sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Pattern melody with the selected Pattern sequence Confirm the selected Pattern melody Select the softkey to confirm 1 The phone displays the current setting Making calls with multiple lines 151 Services User if nec P Configuration Keyset Overview Primary Line 1 or Use FPK order or Add all lines Save amp Exit Configuring the Overview tab display Specify here the sequence in which the individual lines on the Overview tab should appear on the display You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown All lines that are displayed in the overview gt Page 147 are listed Select and confirm the required line e g primary line Select one of
43. is copied For example the current destination phone number for All calls should also become the current destination phone number for Internal only calls Press the key shown Select the softkey to confirm You are then offered three forwarding types in the Forwarding menu with three call types each and with frequently used destination numbers preassigned by default Unconditional Any call External only calls Internal only calls Busy Any call External only calls Internal only calls Noreply Any call External only calls Internal only calls Edit favorites 1 Copy Select the forwarding type and confirm here for instance Unconditional Select the call type here for instance Any call Select the softkey to confirm Call forwarding 89 C External only calls V External only calls 3339 Busy C Internal only calls V Internal only calls 3339 2 Paste to a call type of the same forwarding type Select the destination call type here for instance External only calls Select the softkey to confirm Both call types now have the same destination phone number The call type Ex ternal only calls is activated automatically 3 Paste to a call type of a different forwarding type Select and confirm the forwarding type here for instance Busy Select the destination call type here for instance Internal only calls Select the softkey to confirm
44. key on the Executive 1 phone also flashes EJ Press the line key to answer the call The station answers The line key flashes rapidly I The Secretary 1 direct station selection key on the Executive 1 phone illuminates Early call pickup by Executive 1 An incoming call for Executive 1 rings on Secretary 1 The Secretary 1 di rect station selection key on the Executive 1 phone flashes The Secretary 1 has not yet answered the call Before the call is forwarded to Secretary 2 Executive 1 picks up the call early EJ Press the Secretary 1 direct station selection key on the Executive 1 phone to answer the call D a If for example a call for Executive 2 on Secretary 2 is not answered Secretary 1 or Executive 1 can pick up the call early Forward to Secretary 2 An incoming call for Executive 1 rings at the assigned Secretary 1 The call is not answered After a specified period the call is forwarded to Secretary 2 The line key of the Secretary 2 phone flashes and it rings LE Press the line key on the Secretary 2 phone to answer the call The station an swers The Secretary 2 direct station selection key on the Executive 1 phone illuminates D If Secretary 1 is busy the call is forwarded immediately to Secretary 2 if a consultation call is being made or Allow call waiting is deactivated Second call Prerequisite Allow call waiting is activated
45. off the handset microphone to prevent the other party from listening in while you for example consult with someone in your office Prerequisite You are conducting a call Deactivating the microphone Press the key shown Activating the microphone Press the illuminated key Basic functions 67 Start conference or E or Consulting a second party You can call a second party while a call is in progress The connection to the first party is placed on hold Prerequisite You are conducting a call Confirm with the softkey for the current connection Start a conference Confirm with the softkey for the current connection if you intend to set up a con ference with the new party You can also use the configured Conference key in this case Enter and confirm the second party s phone number D If you are using a dial plan and Immediate dialling is set up see gt Page 63 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan Select the softkey to confirm n If you want to use one of the phonebooks or a call list for the consultation call or the new conference parties select Hold instead of Consult and or Start conference in the context menu or press the Hold key and then open a phonebook or a required call list gt Page 153 Alternatively you open a phonebook or call list without using the Hold func tion the active call is automat
46. options corresponding to the situation are offered in the softkeys which you can select gt Page 22 30 Getting to know the OpenScape Desk Phone IP 55G Messages The messages displayed in the upper left area of the display advise you of current settings or events Example Call forwarding is activated for all calls All calls are forwarded to the number 220870 You received a callback request voicemail in your absence A call list contains a new entry te 23456176 Activated call forward 20 Call list entry Lb Saved callback voicemail The calls were saved in the missed calls list Press the key to view these calls Missed calls are not saved and displayed if the call journal is disabled Page 163 Explanation of all message icons Icon Meaning You have received one or more new messages One or more new entries for missed calls have been added to the call lists Call forwarding is activated for all calls Softkey list The label More on the fourth softkeys means that additional levels or selection options are available Shift key Consult Blind transfer Video off The following options are displayed for example when you select this softkey Shift key Disconnect Directed pickup When a connection has been set up you are called or you make a call the softkey list is reas signed automatically Softkey l
47. or 24 hour display in the context menu Select the softkey to confirm Date display format You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the format you want Select the softkey to confirm Individual phone configuration 215 Services User if nec Date and time Daylight saving Yes Save amp Exit Services User if nec zi Date and time Difference mins Save amp Exit bj Setting daylight saving time You can also configure this setting via the WBM interface Page 247 Prerequisite Auto DST is deactivated Page 216 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated gt Page 216 Enter the difference to be used for daylight saving time Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown S
48. rejected with the busy signal If you have disconnected the first call the ignored second call rings like a normal call Rejecting a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 A second call rings Select the softkey to confirm The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list Enhanced phone functions 109 Deflect Transfer now IE or Em Services User if nec P Configuration Incoming calls Handling Allow call waiting Yes Save amp Exit Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 A second call rings Select the softkey to confirm Enter the phone number and confirm The second call is deflected to the destination specified Connecting parties Confirm with the softkey for the active connection The other two parties are now connected to one another You can now hang up or dial another number for in stance Connecting by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assignment must be set to Yes gt Page 110 Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call waiting You can also configure this setting via
49. the WBM interface Page 247 pe If the call waiting second call function is deactivated a caller hears the busy signal if you are already conducting a call Prerequisite The option was programmed by your administrator Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Assuming Allow call waiting is activated you can toggle a configured key to switch call waiting on off gt Page 97 110 Enhanced phone functions Services User if nec P Configuration Connected calls Toggling associate Yes Save amp Exit Toggling associate Set the Toggling associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced phone functions 111 Transferring a cal
50. the softkey to confirm 114 Enhanced phone functions CTI calls Beep on auto answer When you dial a number with a CTI application e g Outlook and auto answer is activated the phone switches automatically to speakerphone mode If auto answer is deactivated the phone first rings and you have to press the loud speaker key or lift the handset in order to set up the call This setting also defines whether or not incoming calls are automatically accepted If the function is ac tive an alert beep sounds when a call is automatically accepted Details regard ing special application are provided on gt Page 132 Information on the operation of the configured CTI application can be found in the corresponding operating instructions You can also configure this setting via the WBM interface Page 247 Prerequisite The option was programmed by your administrator Press the key shown until the Settings tab is active User Confirm the option shown if nec gs Enter and confirm the user password Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown CTI calls Select and confirm the option shown AutoAnswer Select and confirm the option shown Yes Select and confirm the option shown in the context menu AutoAnswer beep Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced
51. to confirm IE The repertory dial can be up to 40 characters long Feature toggle Only available for Hunt group functions gt Page 190 Programmable function keys 95 Hold down the key you want to assign a function to until the programming prompt is displayed pe If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your admin istrator about the current setting p Confirm to begin programming The function key illuminates continuously Normal Select and confirm the option shown Feature toggle Select and confirm the required function in the context menu Label Select and confirm to change the key labelling P Enter and confirm the key label you want e g busy free Setting Select and confirm this option to enter the relevant code Hi Enter the code see Code list table gt Page 201 and confirm Select the softkey to confirm Configuring a fixed forwarding key Hold down the function key to which a function should be assigned until the pro gramming prompt is displayed If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your admin istrator about the current setting Confirm to begin programming The function key illuminates continuously p Normal Select and confirm the option shown Call forwar
52. using the Hold function the conference is automatically put on Hold Adding a party Prerequisite You are conducting a consultation call and the conference is on hold Press the key shown The party is added to the conference Only the conference and all current participants are now displayed Putting the conference on hold Press the key shown The conference is placed on hold and you can consult with someone in your office for instance Leaving a conference Select the softkey to confirm You are disconnected from the conference call and can dial another number for instance The other call partners remain connected 124 Making calls with multiple lines or Making calls with multiple lines You can use your OpenScape Desk Phone IP 55G as a multi line phone If you have any questions regarding how to configure your phone as a multi line phone please contact your administrator The following is a description of the telephony scenarios for multi line phones To facilitate understanding you should familiarise yourself with the enhanced te lephony application and how to use the line keys beforehand Furthermore you can specify individual settings for your multi line telephone Refer to the follow ing sections for a detailed description of the individual components Introduction to multi line phones gt Page 14 Lines and line keys gt Page 25 Multi line telephony interface gt Page 35 Individ
53. you want to manually answer calls again deactivate the automatic answering function using the Auto Headset key Both keys are off Basic functions 51 Directed pickup or gt 47 or Directed pickup i Directed pickup You can pick up a call signalled at an absent co worker s phone If a colleague has placed a call on hold on his or her multi line phone you can likewise pick up this call Picking up a call Prerequisite You know the co worker s internal phone number and the function is configured for you in OpenScape Voice A co worker s phone rings Select the softkey idle mode to confirm Lift the handset Press the key shown Select the softkey to confirm Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode 52 Basic functions Directed pickup or gt 47 or Directed pickup E Picking up a held call Prerequisite Your colleague has placed a call on hold on his or her multi line phone gt Page 128 You know the co worker s internal phone number and the function is configured for you in OpenScape Voice Select the softkey idle mode to confirm Lift the handset Press the key shown Select the softkey to confirm Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode Basic functio
54. 05 Individual phone configuration Les 206 Display CEDE 206 Appearance lsslssslllll sr nns 206 Display brightniess iesu ua Res m Rex c Reo dp Ene E bx x RR oe 207 Contrast for the OpenStage Key Module lisse eee 208 SGIGensaVel uoi dx iad prius ead TE PRESE Pea daw RA Pa PRETI 209 Activating the screensaver ills rr 209 Automatic screensaver activation illie 210 Setting the fade time for the screensaver 0 0 ccc eae 211 Background lighting ehe gem dane qc Rx eeu e Y RR 212 Date and tme ous re a ea RP E Pene oe IDE Teu Rd odere eed 213 Setting the time cce gene doe Ra T Ee en mit Re Borne E RO AUR a 213 Setting the Gate 25 ox cene Berkel ee ae de expert RR ed Rede a eda 213 Time display format 2 2 2 cil eu laum gg meno Rer bene ee bia vee da 214 Date display format 0 0 0 0c ccc s 214 Setting daylight saving time 6 ee 215 Automatic daylight saving time lliillleee eh 216 C 217 Mola c LECCE 217 Sl D 217 Special ringtones 06220 ehh 222 Activating deactivating the ringer llli ee 223 Adjusting the volume during a call llle 223 Tone and indication with an unsecured voice connection 000 eee eee eee 224 IRS CHG PI EC 225 Setting the language and country lliilllsseleee nh 226 Display language lisse hm mrs 226 Country specific setting isis meh 228 Alarm on changing the Im
55. 2 Getting to know the OpenScape Desk Phone IP 55G Navigation block This control allows you to move between input fields and navigate in lists and menus You use the central OK button to confirm options and launch functions Functions when key is pressed Move to the right on the tab line In lists and menus One level back Entry selected Cancel action In input fields Delete character to the left of the cursor In lists and menus Scroll down Hold down Jump to the end of the list menu In lists and menus Scroll up Hold down Jump to the start of the list menu Entry selected Perform action Confirm your selection Browsing in the call list and phonebook tabs If you are in the phonebook you normally use the key to navigate between the Personal and Corporate tabs or if you are in the call lists you navigate between the Missed Received Dialled and Forwarded tabs using EME Alternatively you can use the navigation block to navigate between the tabs First use the key to enter the tab row and use the and keys to move left or right Once you have reached the required tab press the J or key to change to the associated selection list Once you have reached the required tab press the Ell or key to change to the associated se lection list If you are in one of the phonebook or caller lists or in one of the settings menu repeatedly press the key to go back t
56. 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select the option shown Select and confirm the language in the context menu Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration 227 You may choose from the following languages Bahasa Indonesia Bahasa Malaysia Brasileiro Catal CeStina Cymraeg Dansk Deutsch 9 Eesti keel 10 English 11 English US 12 Espafol 13 Frangais 14 Hrvatski 15 Italiano 16 LatvieSu Valoda 17 Lietuvig Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski 22 Portugu s 23 Romana 24 Sloven ina 25 Slovenski Jezik 26 Srpski Jezik 27 Suomi 28 Svenska 29 T rkce 30 EAAnvika 31 benrapcku 32 MakenoHckM Ja3nk 33 Pyccku 34 Cpnckn Je3uk 35 pX ONOOARWD 228 Individual phone configuration Country specific setting Adapt your phone settings to suit the country specific conditions e g transmission parameters You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Locality Select and confirm the option shown Country Select the option shown DE Select and confirm the country in the context menu Select the softkey to confirm You may cho
57. 49 Exec To Assistant Strict 4 Immediate Ring gt To Assistant Strict Managing call forwarding All executives can configure their displayed call forwardings themselves or have the secretary configure them The result is displayed on the E A Cockpit tab of Secretary 1 and Secretary 2 Call forwarding for Executive 1 is to be modified for example in the E A Cockpit overview menu of Secretary 1 Select and confirm the option shown You are offered the Settings selection menu for Executive 1 with the following options examples Immediate Ring To Assistant Strict To Mobile To 31201 To Voicemail Cancel call forwarding This option has no further settings The selection is confirmed and call forward ing is thereby cancelled If a call is received for Executive 1 his or her phone rings Select and confirm to cancel call forwarding Forwarding to assistant The To assistant option offers further setting options via the softkeys If you want to apply the current setting simply confirm this option For additional op tions Select the option shown The softkeys are assigned as follows Soft if At Desk otherwise Immediate Ring The following is then displayed in the E A Cockpit overview menu To Assistant Soft Regular if At Desk otherwise To Voicemail The following is then displayed in the E A Cockpit overview menu To Assistant Regular Regular mobile if At Desk otherwi
58. 5 for example D Alternatively call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or call type gt Page 95 Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in accordance with your requirements Activating or deactivating immediate call forwarding gt Page 78 Saving destination phone numbers for call forwarding gt Page 79 Editing favourites gt Page 79 Copying and pasting destination phone numbers Page 79 Assigning a destination phone number for call forwarding Page 81 Activating deactivating call forwarding Page 82 Defining the ring duration before call forwarding on no reply Page 83 78 Call forwarding Activating or deactivating immediate call forwarding Press the key shown Deactivating call forwarding If call forwarding was activated the Forward key is lighting it will now be au tomatically deactivated or Activating forwarding to last destination The message Set forward on to is displayed with the last forwarding destination used and the Softkey Liste offers the following options Accept Enter dest Settings Cancel Using last forwarding destination Confirm with the softkey to use the last saved destination for Unconditional again Call forwarding to this destination is immediately activated for Uncondi tional and the Forward key
59. 80 User interface tied nias 15 User password ssssssssemm 173 CHANGING E 170 Deactivating sse nn 172 User SUPPO i e hn eint nere ERG 13 Using a mini switch ee 18 Using network ports more efficiently 18 V Variable call forwarding sssssss 78 86 Video FUNGON MENDES T 180 Activating deactivating seessssss 183 Video link iiie centies 32 182 Voice calling sse 197 W Warmi line oco eco d de tue enia aia dus 64 For lies eco tte tecto ere cene e aec ev Ee dede tecioEa 129 Web interface 247 252 Display icons 266 Display icons Application tab Telephony interface Page 34 Phonebooks Page 37 Call lists gt Page 40 Voicemail gt Page 43 Program Service menu Applications menu Page 44 Status bar The ringtone is deactivated gt Page 167 Operating data is sent to the server gt Page 47 The Do not disturb function is activated gt Page 168 The phone lock is activated gt Page 173 X 3 C2 A mobile user is logged on to the telephone Messages You have received one or more new messages One or more new entries have been added to the call lists Local call forwarding is activated for all calls Connection status You receive a call After dialling the other
60. 81 O Unconditional 93339 3336 V Unconditional 3336 Assigning a destination phone number for call forwarding Prerequisite At least one destination phone number from the favourites has al ready been saved Press the key shown The message Set forward on to is displayed with the last forwarding destination used and the Softkey Liste offers the following options Accept Enter dest Settings Cancel Select the softkey to confirm Select the forwarding type here for instance Unconditional Select and confirm the softkey shown The forwarding type is activated and the new destination is displayed Press to open the call view If All calls was activated the forwarding destination is displayed with the forwarding icon The Busy and No reply after 1 s types of call forwarding are not displayed 82 Call forwarding Settings O Unconditional 93338 Activating deactivating call forwarding Prerequisite A forwarding destination is already configured for the relevant for warding type Press the key shown The message Set forward on to is displayed with the last forwarding destination used The Softkey Liste offers the following options Accept Enter dest Settings Cancel Select the softkey to confirm Choose one of the forwarding types offered O Unconditional default setting is off O Busy O No reply after 1 s Here for instance Unconditional Sele
61. 9 A 3338 nd Second call Hold Ringer off Autoheadset Start Alternate Deflect Shift key Consult Blind transfer Video off More A video link is established The caller has a camera installed but the called partner does not The call partners have both enabled the video function A crossed out camera is shown instead of the video image of the called partner iib Fr 12 04 13 3339 A 3338 Second call Hold Ringer off Autoheadset Start v Alternate Deflect Shift key Consult Blind transfer Video off More Camera test with Self view A video image of the operator is shown for a few seconds in single screen mode with the Self view function gt Page 180 11 53 Fr 12 04 13 3339 Autoheadset Start Alternate Deflect Shift key servew More Disabled video function If the called partner or the caller disabled the video function temporarily gt Page 180 or complete ly gt Page 183 a normal call connection is established or the call is switched to a normal call connection Applications available on your OpenScape Desk Phone IP 55G 33 Applications available on your OpenScape Desk Phone IP 55G The following descriptions provide an overview of the various applications available on your phone Application navigation Activating an application You can switch to the relevant application using the mode keys Page 21 Scrolling through application tabs I
62. Both call types now have the same destination phone number The call type In ternal only calls for Busy is activated automatically Press to open the call view 90 Call forwarding Settings Unconditional C Internal only calls 3339 V Internal only calls 3339 Settings Assigning a destination phone number to a call type Prerequisite At least one destination phone number has already been saved Press the key shown Select the softkey to confirm Select the forwarding type and confirm here for instance Unconditional Select the call type here for instance Internal only calls Press the softkey with the saved number favourite The call type is activated and the new destination is displayed Press to open the call view Activating deactivating call forwarding Prerequisite One or more forwarding destinations are already configured for the relevant call type s Press the key shown The message Set forward on to is displayed with the last forwarding destination used and the Softkey Liste offers the following options Accept Enter dest Settings Cancel Select the softkey to confirm The list of forwarding types is displayed Unconditional Busy Noreply Call forwarding 91 Unconditional L External only calls 3339 Select the forwarding type and confirm here for instance Unconditional Choose one of the call types offered O Any call 3339 defa
63. E RP ea ed aba eee ed cp dus 27 ADpearanCe iu cc GU R Cee a PERERA ER Ee aa dees Cee T S RUE AID WEE pae RR 27 Display editor de eh pags ea eS hae es a ee de 28 Context dependent displays 0 00 ccc eee ee eee 29 dle molenier ab caidas etd nerd eR Oded Roe UR Reg ee deed ace Abana 29 Telephony dialogs 00 chee ee eee ah hh nnn 29 Messages ie AA as hic ER ERRARE ERA eg eee ite ea as he ee a ed 30 Softkey lis iw aety weed fee e up Ed XR RUE enue T eed ace Ku Tua Ree ea 30 Application tab o sns ereid id as440 badd dea deat de eae pended ERE de wea 31 Video link display 2 a t m ERREUR eee eee eee RAE E AER 32 Camera test with Self view 0 0000 cece ee eee 32 Disabled video function iilieeeeee RR Ras 32 Contents Applications available on your OpenScape Desk Phone IP 55G 33 Application navigation dura nyina kenan ea Rm Is 33 Telephony interface raa ka eee ee xt eee ak koh eee eee eee 34 Single line VIEW 22i debe E a a aaa aaa a aa aaa 34 Multi line view sss m mm mr 35 PhonebookS spiras cs KER ee REESE ce Rg ea pede A adie GA a RA T Rd Ae Ag 37 Personal phonebook 0 00 cece lr 38 Corporate directory 0 52 c445 o4445 f4a ee ode p ee he edad RE UG RE EUR RE REA 38 Call llSts x oem RERO RE Re Ra RU REM ee ha OG Bi REPE EU AER 40 Additional notes on calllists lille eh 40 Managing call lISts 2 xxm ret Rh ex RR ERR ia read ae
64. Overview tab is active Select and confirm the DSS line The key lights up and the connection is estab lished via the primary line D Administrator can configure the DSS key so that the connection is also es tablished when the DSS station has activated Do not disturb or call for warding Consultation with the DSS station Prerequisite You are conducting a call and your administrator has configured the DSS key for consultation Press the relevant DSS key for the consultation The key lights up and a connec tion is established If the station answers you can toggle transfer the first call or initiate a conference D If administrator has configured transfer instead of consultation you can only transfer the current call to the DSS station 132 Making calls with multiple lines Headset B n Call pickup You can pick up calls for another DSS station The LED flashes if a call is incom ing for this station s line Indirect pickup Prerequisite The auto answer function must be deactivated Page 114 Press the DSS key The call is routed to your primary line and rings Lift the handset or press the speakerphone key or headset key You are connected with the other party Rejecting a call Prerequisite Your administrator enabled the reject option for DSS keys and de activated auto answer Page 114 Press the DSS key The call is routed to your primary line and rings Select the softkey to confirm Th
65. RS dra 41 Entry details 2 si sb Rb bare RP bere HP ee den dide be b s 42 BETISE DRDUAAPERERERCCERITCC 42 Voicemail ssas nd pate be VR RA REA ERA EORR ee MU AIR ee tae RA Rebus d 43 Program Service menu Applications menu llle 44 User settings i2 iubere Auer RR EPRUASDr IQ 4 erbe debo qe bed dor eret 44 Administration 0000 hrs 46 Applications iode See ERE EIECNRERWAREEVESRM SLE WI ERA Ria E od ald 46 Control and monitoring function lt gt s lt s ssrssseerear itest eee 47 Basic functions 40 dob 29 deno od denen end doi 4 48 Secure voice communication sisieeee hr 48 Emergency mode i222 croi dor RIARER eer ddp bd xD E e a ees 48 Incoming calls i 22 euet nexa pases Waele pales ox ade RU a tL P ETE URP dia doa 49 Answering a call via the handset llsiilsiieeee en 49 Answering a call via the loudspeaker speakerphone mode 2 49 Accepting a call via the headset 0 0 0 eee ae 50 Directed pickup 0 0 0 ete a rr 51 Picking upa cal osser 9 E e 4 REOR ead Sey deals hae REG UA wee eee 51 Picking up a held call RR RR ped sea wh Pda eevee ee eae eek 52 Switching from handset to speakerphone mode 00000 cece eens 53 Switching from speakerphone mode to the handset 00000 eee essen 53 Switching from headset to speakerphone mode 00020 cece nents 54 In standard mode 00000 cee enn 54 In US Mode
66. Select the softkey to confirm 184 OpenScape Voice functions OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone Some OpenScape Voice functions are only available if the Server fea tures function was activated on the phone by the administrator On multi line telephones the full scope of OpenScape Voice functions is only available for the primary line Feature toggle key for hunt group You can pick a programmable function key and program it as a feature toggle key for activating the make line busy and stop hunt functions Ur Hunt group functions can also be activated via codes gt Page 190 You can then use the programmable function key to activate or deactivate the relevant OpenScape Voice function on the server for this phone You can only program first level programmable function keys because those linked to LEDs are used to display the function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the programmable function keys being pressed Example Switching between Line busy and Line free see also Page 190 Prerequisite Your administrator configured a programmable function key with the function Busy make line busy for the hunt group Page 94 Press the programmable function key the key lights up Press the
67. UNIF Y ose IUNII DN TN OpenScape Desk Phone IP 55G OpenScape Key Module 55 G e Te eTerz o e 05 User Guide A31003 S2030 U107 5 7619 u n F E your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 18014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 01 2014 Hofmannstr 51 81379 Munich Germany All rights reserved Reference No A31003 S2030 U107 5 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Important information Important information AN For safety reasons the telephone should only be supplied with power using the original power supply unit Part number L30250 F600 C 14x x 12 EU 2 UK 3 US or ina LAN with PoE Power over Ethernet which
68. age 188 Accepting anonymous calls gt Page 188 Using abbreviated dialling gt Page 189 Call tracing gt Page 189 Making a line busy on gt Page 190 Making a line busy off gt Page 190 End of hunt group chain on gt Page 191 End of hunt group chain off gt Page 191 Edit mode for serial call gt Page 192 Edit mode for parallel call gt Page 192 Activating a parallel call gt Page 193 Deactivating a parallel call gt Page 193 Parking a call gt Page 194 Unparking a call gt Page 194 Active silent monitoring gt Page 195 Muted silent monitoring gt Page 196 Voice calling gt Page 198 Two way voice calling gt Page 198 Announcing the local phone number gt Page 199 Last answered caller gt Page 200 Last dialled caller gt Page 200 Picking up out of hours calls gt Page 200 202 Impact Levels Impact Levels Communication in the PSN Public Sector Network is split into areas of differ ent impact levels IL The impact level indicates how the phone user should handle the relevant call conversation It is described below how to determine whether your call partner belongs to a lower impact level when the connection is being established or has been established Calls with a low impact level are treated in a particular way either through their own icons text labels and or a special ringtone The impact level causes no re strictions on call handling however either during or before the call is co
69. all the AutoStart process is set up again for the next call Call recording 241 EE i Controlling call recording Starting call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has not started The recording button LED is not lighting You are conducting a call see also gt Page 238 Press the recording button to start the recording the LED key lights up You hear a beep and the recording symbol 9 is shown on the display The call is now being recorded see also gt Page 239 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started The recording button LED lights up You are conducting a call see also Page 238 Press the recording button to pause the recording the LED extinguishes and the recording symbol 9 on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording button LED lights up The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded for example if a line is placed on manual hold and another line is seized Multiline The LED extinguishes and the recording sym
70. all forwarding Settings Select and confirm the option shown For a description of the settings see section Standard call forwarding gt Page 77 or Call forwarding by call type gt Page 84 Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key Alerts Select and confirm the option shown Visual alerts Select the option shown Yes Select and confirm Yes No in the context menu Audible alerts Select the option shown Yes Select and confirm Yes No in the context menu or Forwarding station Select the option shown Display last Select and confirm Display last Display first in the context menu Select the softkey to confirm Placing a call on hold You can use this function to place an ongoing call on hold for instance to pre vent the other party overhearing a conversation with a colleague in the same room The held party hears music on hold if Music on hold is active on this par ty s phone Page 106 102 Enhanced phone functions Reconnect or Prerequisite You are conducting a call Press the key shown The key flashes Impe If you do not retrieve the held call after a defined time interval a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display The settings for this can be found on Page 104 and Page
71. alternating llleeee III 242 Your call is paused and reconnected during the recording sanasana aaaea 242 Setting up a conference during recording 0 0 cee eae 243 Adding conference participants during the recording liliis eese 243 Your call is included in a conference during the recording 0 e eee eae 243 Putting a line on hold manually during the recording llle sees 244 DISInOSU data aoa boe es eet ERE 64S REA bob Os Eee ITENS 245 Web interface WBM eacccessaceeeseustavaaeeadeas 247 Calling up the web interface 2 0 0 RR eee 247 Administrator Pages 0 0 0 re 247 User Pages is ux rete ew eee a he UR head ean ee Dede Aer ope 247 UNCERT REC rc TEE 248 Fen DIODIBI TS aiia sud cad qot dcc AU OE hook ABE Roos acp 291 Caring for your telephone 0 hrs 251 Troubleshooting 2222 ke PPSCPLRIPRE RPXCReesnbe 4d eseepReerr dedique 251 Contact partner in the case of problems 00000 cece eee eee eee eee 251 Local user Menu ura ied sues dd eg e p S doi Doa ee eas 292 Opening the user menu on the phone nananana 252 User menu display van 2 Es pee hd ete RR EE ee da tee cee bale hoe ewe na eed 252 Key TUNCUONS 5 vua Rx eed ad ee EE aX auld apache ped ee ten eed Pes dc e 260 NAGS Sod ob oa ae Ge Seek eae de cuc acid 262 General information 13 General information About this manual This document contains general descriptions of the tec
72. an initiate a conference toggle between the second call and a consultation call put on hold and retrieve the second and consultation call successively 2 Page 71 transfer a call disconnect the calls again During a consultation in the second call the first call is parked and can only be unparked if the consultation or second call was ended or these calls were con nected 108 Enhanced phone functions Disconnect amp return Ignore Disconnecting the second call Select the softkey in the second call to confirm The call to this station is discon nected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 105 Otherwise the first call will remain on hold until you receive this prompt after a defined time in terval Ignoring the second call Prerequisite You are conducting a call and call waiting is allowed gt Page 109 A second call rings Select the softkey to confirm The caller still hears the on hook signal You can subsequently Accept Reject or Deflect the second call for a brief time While the ignored second call continues to wait from the active call you can make a consultation call initiate a conference toggle between the consultation call and your call partner transfer a call A third call would be
73. an also configure this setting via the WBM interface Page 247 Press the key shown until Settings is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Enhanced phone functions 107 Call waiting second call You can accept a second incoming call in the course of an ongoing call The call er hears the on hook signal while you hear a call waiting signal tone You can reject or accept the second call Before you accept the second call you can end the first call or place it on hold for subsequent retrieval You can also block the second call or the signal tone gt Page 109 Answering a second call Prerequisite You are conducting a call and call waiting is allowed Page 109 Select the softkey to confirm You can talk to the second party The connection to the first party is on hold You can still toggle between the first and second call or put on hold and retrieve the second and first call alternately gt Page 71 or initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it Prerequisite The administrator must have approved the consultation in the second call From a consultation call in the second call you c
74. assigned as follows Call mobile Forward Nr Deputy Nr Deputy on or Deputy off The Forward Nr and Deputy Nr softkeys are used to modify the number for variable call forwarding and for the deputising function Changing the status remotely from another phone For example you can change the status of the first secretary phone from the ex ecutive phone or the second secretary phone Confirm the option shown You have the following options if defined At Desk Off Desk Deputy 123456 on To Mobile To Voicemail Confirm for example to configure the absence of Secretary 1 The secretary set tings are displayed on all phones 146 Making calls with multiple lines My status At Desk 3 Executive 1 12345 gt Making calls in the E A Cockpit team Using DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group The only exception is when both secretaries have the Off Desk status and variable call forwarding is configured in which case calls are forwarded to the variable call forwarding destinations The DSS keys are also used for consultation calls Calling the executive s mobile phone or connecting to the mobile phone If an executive is away the secretary can reach him or her directly on his or her mobile phone If necessary change to the E A Cockpit tab Select the option shown Select the softkey to confirm For instance selec
75. aved number The connection is set up Example 2 Activating deactivating Call Waiting toggle You can press a key to activate or deactivate call waiting functionality even dur ing a call The prerequisite for this is that a second call is allowed Page 109 A second call is allowed by default Press the Call Waiting toggle function key The function key extinguishes The second call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay Page 148 on and off for all line keys By default the delay is set the key does not illuminate Press the Immediate ring function key The function key illuminates The delay ringtone is disabled An incoming call rings immediately regardless of what delay time is configured 98 Programmable function keys User if nec P Reset Function key data Yes Delete selection Resetting function keys Here you can reset function keys you configured back to factory settings see also gt Page 231 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown to switch to the Reset user data menu Select the option shown Select and confirm the option shown in the context menu to delete the contents of the function keys Select the softkey Reset selected user data The contents of the
76. be operated in a controlled environment with an ambient temperature be tween 5 C and 40 C To ensure good speakerphone quality the area in front of the microphone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software update D s During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki unify com Contents 5 Contents Important IRTOFmallOn s 244244340 ha RR PS EAW AR RD 3 TrademarKs 005 odes per Rer wu RUE aes ven GaGa lye Geet e V get M des VETE REOR 3 Location of the telephone liililllllslselllll re 4 Software update s cem euo qune ee oe cn EROR REA REOR A UR be wa A CEU dea 4 Product support on t
77. bol ao on the display disappears Consultation during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The recording is paused while you initiate the consultation The recording sym bol on the display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol 9 is shown on the display again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold 242 Call recording Alternate Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol is shown on the display The call is now being recorded A second call party camps on Page 107 Select the softkey to confirm You are connected with the second party You hear a beep and the recording symbol o o is shown in the line for the second call this call is now being record ed The first party is placed on hold Call recording while alternating Prerequisite You have an active or held consultation or second call Recording has started The recording button LED is lighting
78. by administrator can be dialled using the dialpad or the Emergency call option If the phone is locked repdial keys cannot be used This also applies even if the emergency number is saved on this key Mobility function 175 Mobility function Prerequisite Your phone is configured by administrator to support mobility A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log on to your phone or any other mobility enabled phone the follow ing scenarios are possible Logging on and off at the same phone Log on as a mobility user gt Page 176 Log off as a mobility user gt Page 177 Logging on and off at different phones In these cases administrator may have made the following settings Log on at a remote phone with forced logon when the user is still logged on at that phone gt Page 178 Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy gt Page 178 176 Mobility function Mobile logon or Mobility ID zi Enter password i Logging on and off at the same phone Logging on to the phone No other mobility user is logged on Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode Page 29 to confirm You are prompted to enter your mobility ID Enter an
79. can use the quick search to search the phonebook for the initial letters of a specific last name Press the key shown Enter the initial letters The quick search input screen opens automatically Your search is narrowed down by every additional letter entered in the input screen Select a contact as soon as the name you are looking for appears Select the softkey to confirm Select and confirm the preferred phone number The phone number is dialled 158 Phonebooks and call lists Changing the display format for contacts Press the key shown Select the softkey to confirm Lastname Firstname Select a display format Select the softkey to confirm 5 Press the key to return to the phonebook The display format selected is stored Phonebooks and call lists 159 Advanced search Last name ian Corporate directory The corporate directory is an LDAP database It can be accessed via your net work if access has been configured correctly by administrator You can perform searches using the name simple search or different informa tion on an entry advanced search for example job title or department name Searching for a contact Press the key as often as required until the Corporate LDAP tab is active Select the softkey to confirm Select and confirm the required search field e g Last name Enter a search text Once you have completed all required search fields confirm the search request
80. ce Allowing call partners to continue a conference after you exit Prerequisite The function Allow joining in a local conference gt Page 122 was activated Select the softkey to confirm Replace the handset or if you are in speakerphone mode press the loudspeak er key Both call partners remain connected You are disconnected from the con ference call Disconnecting a party Select the softkey to confirm Both connections are cleared down the confer ence is cleared down Allowing a local conference This option allows or blocks the Local conference function You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 122 Enhanced phone functions Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec gs Enter and confirm the user password Configuration Select and confirm the option shown
81. configured by the administrator using the Ex ecutive Assistant Cockpit referred to in this manual as E A Cockpit for short A team can for example consist of four executive and two secretary phones Sample scenarios This example assumes that two executive and two secretary phones as well as two representatives with variable numbers two mobile phones with fixed num bers and an answering machine are configured for E A Cockpit Secretary 1 Executive 1 Executive 1 Executive 2 Executive 2 Secretary 2 Secretary 1 Call waiting iti Executive 1 Deputy 1 IE Deputy 2 Deputy 2 140 Making calls with multiple lines Prerequisites The E A Cockpit application is installed on the phone and the connection to a E A Cockpit server is entered Allow call waiting should be activated on the secretaries phones gt Page 109 Line and DSS keys have been set up and configured by admin istrator and Transfer on hangup uaCSTA and server features are activated Function overview The following tasks can be performed using the E A Cockpit application Call forwarding management on the executive phones Calls are forwarded to the secretary phone Call forwarding is deactivated Calls are forwarded to a mobile phone Calls are forwarded to a variable number Call forwarding for an executive phone can be configured directly on the exec utive phone or from the secretary phone Call forwarding can
82. ct the softkey to confirm Individual phone configuration 213 Services User if nec gs Date and time Time Save amp Exit Services User if nec P Date and time Date Save amp Exit zi Date and time You can set the date and time display here if necessary You can also configure this setting via the WBM interface gt Page 247 Setting the time Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Select and confirm the option shown Enter and confirm the time Select the softkey to confirm Setting the date Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Select and confirm the option shown Enter and confirm the date Select the softkey to confirm 214 Individual phone configuration Services User if nec P Locality Time format 24 hour Services User if nec P Locality Date format dd mm yyyy Time display format You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the time format 12
83. ct the softkey to confirm You will see a video image of yourself and your surroundings on the display for approx 10 seconds Video function 181 Activating and deactivating a function with a key You can configure a video on key to monitor the status of the video function and respond quickly see gt Page 92 This is useful in the following situations for ex ample If the phone is already ringing and you want to quickly activate deactivate the video function before answering the call The video status can be identified immediately from the key even if the phone is in idle mode the display is switched off or the screensaver is active Press the video on program key The key illuminates and the video function is activated The video function can be deactivated by pressing the key again 182 Video function Self view Prerequisite The phone is in idle mode In order to test whether your USB camera is working properly activate the Self view function in the context menu see also Page 32 Self view Select and confirm the option shown in the context menu You will see a video image of yourself and your surroundings on the display for approx 10 seconds Video link If the video function on your OpenScape Desk Phone IP 55G and the selected remote station likewise a OpenScape Desk Phone IP 55G is enabled you can see your call partner and your call partner can see you on the display when the connection
84. ct the softkey to confirm your selection The forwarding type is activated or deactivated The call forwarding settings can appear as follows O Unconditional default setting is off MI Busy I No reply after 1 s Press to open the call view If Unconditional was activated the forwarding des tination is displayed with the forwarding icon and the Forward key illuminates The Busy and No reply after 1 s types of call forwarding are not displayed Call forwarding 83 Settings L1 No reply after 1 s 993335 Set delay Save amp Exit Hi Defining the ring duration before call forwarding on no reply You can define how long the phone should ring before No reply after 1 s call forwarding activates This setting is only available if the Server features function was deacti Ip hie vated by administrator You can also configure this setting via the WBM interface Page 247 Prerequisite The phone is idle Press the key shown Select the softkey to confirm Select the forwarding type Select the softkey to confirm Enter the required time in seconds max 60 seconds Select the softkey to confirm The newly set time is displayed with the option Press to open the call view 84 Call forwarding Call forwarding by call type If server features has been enabled by administrator and the Ext int forwarding function is activated call forwarding by call type functionality will be availab
85. ctive line on hold during the call recording and then resume the call on this line You seize a different line during call recording The first line is placed on man ual hold Prerequisite The telephone has more than one line configured The active call is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for example on line A You hear a beep and the re cording symbol Q o is shown on the display The call is now being recorded Press line key A The line key LED starts flickering The call is now on hold The recording is paused while the call is on hold The recording symbol o o on the display disappears Retrieving a held call Press line key A The line key LED lights up The call is retrieved You hear a beep and the recording symbol o o is shown on the display again Call recording is continued Holding a call on the line and conducting a call on a different line Press line key B the LED lights up You hear a beep and the recording symbol 0 is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated Press line key A to resume the call You hear a beep and the recording symbol 2 0 is shown on the display for line A a new recording of line A commences Diagnostic data 245 Services User if nec p Diagnostic information Diagnostic
86. d This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone A popup window opens on your phone s display with the following information Who is calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see gt Page 101 92 Programmable function keys Programmable function keys The phone features a range of functions that can if required be programmed on programmable function keys The phone comes with eight function keys all of which can be programmed on two separate levels The Shift function key for switching between the two function key levels is pre assigned This assignment should be maintained where possible so you can Switch between the two function key levels The labels for the function keys are displayed on the right edge of the display The function keys can also be pro grammed via the web interface gt Page 247 List of available functions Not assigned Selected dialling Repeat dialling CF unconditional CF no reply CF busy CF unconditional any CF unconditional int ONDARON 9 CF unconditional ext 10 CF busy any 11 CF busy int 12 CF busy ext 13 CF no reply any 14 CF no reply int 15 CF no reply ext 16 Ringer off 17 Hold 18 Alternate 19 Blind transfer call 20 Tran
87. d confirm mobility ID usually a phone number You are prompted to enter the password Enter and confirm the user password The following messages appear on the display Logging on mobile user Validating Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon 2 appears on the graphic display next to the mobile phone number Mobility function 177 Mobile logon or Logging off from the phone Prerequisite You are logged on as a mobility user Logoff via key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode Page 29 to confirm You briefly have the option to cancel the logoff otherwise the logoff process is launched The following messages appear on the graphic display Logging off mobile user Uploading user profile Registering Downloading user data After you have logged out the mobility icon Z2 is hidden 178 Mobility function or Mobile logon Mobility ID Enter password 15 or Mobile logon Mobility ID Logging on at different telephones An attempted logon is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote
88. data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown You see a numbered list of telephone parameters with the current settings You can see a more structured view of the list via the WBM interface gt Page 247 Example Diagnostic information 2011 05 11 08 23 40 00 terminal number 3339 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 RO 22 0 SIP 110502 15 display message None 16 last restart 2011 05 11T08 00 34 17 memory free 60696K free 18 ip adress 192 168 1 235 19 subnet mask 255 255 255 0 20 default route 192 168 1 2 21 primary dns 192 168 1 105 22 secondary dns 192 168 1 2 23 route 1 ip 24 route 1 gateway None 25 route 1 mask None 26 route 2 ip None 246 Diagnostic data Diagnostic information 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 route 2 gateway route 2 mask mac address discovery mode dhcp reus
89. ding depending on the forwarding type CF unconditional Select a forwarding type CF unconditional CF noreply CF busy Select and confirm the required function 96 Programmable function keys CF unconditional any Label i Setting Save amp Exit Ie Call forwarding depending on the call type If use of server feature has been enabled by administrator and the Ext int for warding function is activated call forwarding by incoming call type functionality will be available to you Forwarding in this case is dependent on the forwarding type and additionally on the call type Select one of the forwarding types CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Select and confirm the option shown if you want to change the label on the graphic display Accept or edit the label and confirm Select and confirm this option to enter the forwarding destination Enter and confirm the phone number of the forwarding destination Select the softkey to confirm Programmable function keys 97 Using function keys The use of programmed functions depends on the phone s status The relevant display appears once you have pressed a function key Example 1 Calling a saved number Prerequisite The idle menu is shown on the display Press the function key for a s
90. does not respond If the phone is locked repdial keys cannot be used This also applies even if an emergency num ber is saved on this key Check whether your telephone is locked The following message appears on the screen Phone locked To unlock enter the PIN If the phone is locked enter your PIN to unlock it Keys with modified functions The administrator may have reprogrammed the following keys Conference Initiate conference gt Page 120 Transfer Transfer a call gt Page 111 Hold Hold active call gt Page 101 Ask your administrator about the modified functions The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display gt Page 27 If it is deactivated activate the ringtone You cannot dial a number Check whether your telephone is locked The following message appears on the screen Phone locked To unlock enter the PIN If the phone is locked enter your PIN to unlock it To correct any other problems First contact the administrator Problems that cannot be corrected should be referred to Customer Service Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example Local user menu 252 Local user menu Opening the user menu on the phone To open the user menu press the Services key On the Settings tab select the User menu option Respond when prompted Pleas
91. dules occidi deiecit e itn 19 Executive secretary esee 134 Connecting a call eresia 136 Second call thee ees 135 L Language setting ssse 226 F Country setting isisisi 228 Language for user prompts sussse 226 Favourites for call forwarding 79 88 arge conference s 123 Forced logoff essseeeenenenneee D ME e a 159 Forwarding primary line seeeeeeeee 127 Copying to the phonebook s 161 FUNCHION E 21 92 Quick search ees 161 Feature toggle sseee eceseeeeenas WEE displays MOREM 24 Forwarding po HERI S MEME tice cass acter RADAR 25 Immediate ring 97 ine preview osien 152 Repertory dial sssssseenen 94 Line Status sss 35 Resetting sssseeeeeeenemnenennnnnennn 98 ine utilisation se 25 Lines 264 Index Hot warm line eee dein 129 p List for phone numbers and contacts 153 Location of the telephone OEE DE OA 4 Padlock Ieon i iet eee since eee nb erect Rees 48 Locking the pIORIG udoehuadesscisblcizccad ise aat uaa 173 Parallel call htt enitn tanda 192 Logging on and off Mobility 176 178 Parking a call tette itas 194 Password CHANGING 4 ires be tetra 170 M DeactlVatilig 2 rri ceri garden 172 Phantom line o ic eco tute deba 25 Making calls Phone d
92. e Select the softkey to confirm Backup password Select and confirm the option shown Hi Enter and confirm the backup password Confirm password Select and confirm the option shown HE Re enter and confirm the password Naming a new backup Backup name Select and confirm the option shown Ei Enter and confirm a name for the backup Select the softkey to confirm The user data is saved The message Backup created successfully is displayed 234 Backup restore User if nec HE Phone Backup Restore 17 08 07 14 42 August 3770 Backup password Phone book Restore Restoring user data Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the backup you want Select the softkey to confirm Select and confirm the option shown Enter and confirm the backup password You can set Ignore or Restore in the context menu for the following options The default setting is Ignore Phone book Call logs Menu data Screensaver images All clip images All ringer tones All XML data If you want to activate the phonebook s Restore for instance then Select the option shown Select and confirm the option shown in the context menu The restore operation can begin once you have activated all the opti
93. e lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default qos layer 3 qos layer 3 voice qos layer 3 signalling Ildp med operation None None 0001e325eaca Manual No 0 None No None Yes 13 247 Web interface WBM Web interface WBM You can configure a number of settings for your phone via the web interface Communication is via a secure HTTPS connection Access to the web interface must be activated by your adminis trator Calling up the web interface I For more information on the IP address the web interface address and how to connect the telephone to the network refer to the section entitled Network information gt Page 230 To call up the interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator D You might receive a certificate notification from the browser Follow the instructions to down load the certificate You will be prompted to configure a user password Page 170 the first time you call up the web interface You must log in with this password in future every time you want to open the User Pages Administrator Pages This area lets you configure settings for administering your pho
94. e amp Exit Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan Immediate dialling is deactivated by default For this reason after entering the number you must either confirm the Dial option or wait until the dial delay ex pires to set up the connection If Immediate dialling is configured your call is automatically dialled as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 64 Basic functions Dialling using the hot or warm line function Your administrator can configure a hot line or warm line for your phone If you lift the phone s handset or press the loudspeaker key a number specified by administrator is dialled immediately in the case of a hot line or after a defined period of time in the case of a warm line Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number after one minute for ex ample if no other number
95. e of the partners belongs to the lower IL zone The advisory Lower IL is dis played in the Conference line Reconnect You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lower IL the advisory Lower IL will also be displayed Select the softkey to confirm You are reconnected with the first party IL alarm If you have activated an IL alarm gt Page 229 you will see an advisory on the display and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a call is picked up 206 Individual phone configuration Services User if nec P Phone Display Display theme Crystal sea Save amp Exit Individual phone configuration Display Appearance Select your preferred appearance for the menu display here III For sample display themes see gt Page 27 You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the required colour in the context menu Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration 207 U
96. e or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone announcement and can speak to the other party via the loudspeaker To end the call simply hang up Voice calling to a saved member number Prerequisite The code for voice calling and the member number are pro grammed on a function key Press the programmed function key A connection to that member s loudspeaker will immediately be established You can speak to the destination caller via your speakerphone Two way voice calling From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way voice calling with variable input of member number Press the key to use your speakerphone function Enter the code for two way voice calling see code table gt Page 201 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone announcement and can reach the destination caller via this caller s speak erphone function Two way voice calling to a saved member number Prerequisite The code for two way voice calling and the member number are programmed on a function key Press the programmed function key A connection to the team member is estab lished immediately and you
97. e caller hears a busy signal Direct pickup Prerequisite The auto answer function must be activated gt Page 114 Press the DSS key The call is routed to your primary line and you are immedi ately connected with the other party via speakerphone Making calls with multiple lines 133 Deflecting a call to a DSS station Prerequisite The deflect function is enabled for DSS keys For information on the current setting see Page 100 If you receive a call on one of your lines you can immediately deflect it to the DSS station Your phone rings and a line key flashes Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys Off The line is in idle mode Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is accepted Illuminates The line is busy Provided that second call is activated you can still reach the DSS station via the key It can accept your call as a second call 134 Making calls with multiple lines Making calls in an executive secretary team An executive secretary team is configured by the administrator and may include up to four executive and up to two secretary telephones Sample scenarios This example assumes that two executive and two secretary phones are config ured Calls for the executives a
98. e enter user password see also gt Page 170 Confirm your input with OK The options of the user menu are available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the WBM interface gt Page 247 Changes are usually confirmed using the Save amp Exit softkey or discarded using the Exit no save softkey You can exit the current menu level using the left key of the navigation block Page 22 You will be asked whether you want to Save or Do not save EH User Date and time EH 1 Time Date Daylight saving Yes No Difference mins Auto DST Audio Volumes use softkey to decrease or increase Loudspeaker Ringer Handset Headset Handsfree Rollover Settings Ringer Pattern Ringer1 mp3 Ringer2 mp3 Ringer3 mp3 Ringer4 mp3 Ringer5 mp3 Ringer6 mp3 Pattern melody 2 3 4 5 6 Information read only mm Yes Nol N gt Page 213 gt Page 213 gt Page 215 gt Page 215 gt Page 216 gt Page 217 gt Page 217 gt Page 217 gt Page 217 gt Page 217 gt Page 217 gt Page 219 gt Page 220 253 Local user menu 7 8 Pattern sequence 1 1 2 3 4 5 6 Room character Normal Normal Echoing Muffled Open listening Standard mode Standard mode
99. e settings on your telephone gt Page 99 Keyset Manage your line keys Adjust the settings on your telephone Page 147 Phone Adjust the display design settings and programme the sensor keys on your OpenScape Desk Phone Save your settings Backup restore Back up the current user settings or restore the saved settings Adjust the settings on your telephone gt Page 232 Screensaver Adjust the settings on your telephone gt Page 206 Display Adjust the settings on your telephone gt Page 206 Programming keys Program sensor keys with frequently used functions or phone numbers Adjust the settings on your telephone gt Page 92 Locality Enter your country specific settings Adjust the settings on your telephone gt Page 226 46 Applications available on your OpenScape Desk Phone IP 55G Security Protect your settings and data by assigning a password Adjust the settings on your telephone gt Page 170 Network information Information about the IP address of the phone and HTML address of the web interface View information on the phone gt Page 230 Diagnostic information Provides information on all of the important settings of the telephone Can provide valuable help in support situations gt Page 245 Reset Personal settings made via the telephone menu or the web interface can be reset to factory set tings gt Page 231 Administration You can access the administration area via the Admin funct
100. e tee eee tos 107 Overview tab essessss 135 138 151 Second ringing call seseeeeees 59 Secondary line sse 25 Index 265 SGCUFILy 11 iei faction raro ean Fara UR Ren eina 167 Self image uie T S 32 180 182 Serlal Call 1 nto ne E red 192 Setting headset port sessseess 221 Setting the date eeseeee 213 SIND sii voc A S 206 Shared lirie irit reto retia 25 Silent monitoring sesira isnin ann aaa 195 SingleLine phone eese 14 Softkey NSE i e Leda ib iege rera edet 34 Speakerphone mode ssssssssssss 49 53 speakerphone distance sssssssussusss 4 Otatus ICOlS 5 o p rd ER Pp etude ies 27 System conference essseesseeee enne 123 T Telephone lock cccccceeeeeeeeeeeeeeeceeceeeeeeeeeeeeeeeeees 173 Telephone maintenance sssssssss 251 Telephony interface MulltiEine 2 cii ipit eot d o prot o EQ Ets 35 SI EET 34 Text input via the display editor 28 TIME LR 213 Time display format sesiis 214 Toggle Connect cnet 70 TouchSlid6r 12 etai rece tdeo tt ide 21 Troubleshooting eeeeeeeeeeee 251 Two way voice calling eeeeeees 197 U Unlocking the phone seeene 173 USB camera sssssseee eee 1
101. e used if it has been predefined by administrator You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Selecting the call type Select and confirm the Internal option for example in the context menu Yes indicates that the special ringtone has been activated Selecting the ringtone type Select the option shown Select the softkey to confirm Select the ringtone file or pattern you want in the context menu You will im mediately hear the associated ringer melody Confirm the ringtone file Confirm the selected ringtone file Select the softkey shown to confirm the selected ringtone so that you can use it or try a different ringtone 1 The phone displays the current setting Individual phone configuration 223 Pattern melody hm Pattern sequence B0 E ber Settings for the Pattern ringtone type If you selected pattern as the ringtone type you can make further settings for the pattern melody and pattern sequence Select the option shown Select the softkey to confirm Select the required pattern melody in the context menu between 1 and 8 e g 4 You will immediately hear the corresponding Pattern melody Confirm the selected Pattern melody Setting the pattern
102. eactivated a call is answered immediately on a line when the line key is pressed without first showing caller informa tion Phonebooks and call lists 153 Options Last name Niels Bohr Rollover for a line Your administrator can determine how rollover calls are to be signalled Only the relevant line key flashes You hear a special advisory tone and the corresponding line key flashes The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key flashes You hear a short notification tone Ur The ringer melody is not played in speakerphone mode The telephone rings using the configured call signal the corresponding line key flashes and a pop up menu containing the available information is displayed Phonebooks and call lists Personal phonebook Your personal phonebook should not contain more than 1000 entries Creating a new contact Press the key shown Select and confirm the option shown Select the softkey to confirm The form for entering contact data opens IIE You do not have to complete all fields to save a new contact Select and confirm the field you want Complete and confirm Select the softkey to confirm Editing a contact Press the key shown Select the party Select the softkey to confirm The form for entering contact data opens 154 Phonebooks and call lists Last name Save amp
103. ecial informa tion tone short tone sequence The fault can be rectified quickly so try again to dial this phone number after an appropriate time 1 Please note the information in relation to the call journal on Page 65 62 Basic functions or p or On hook dialling The connection is set up with on hook dialling via the loudspeaker speaker phone mode or via a connected headset The line is seized before dialling Press the key shown Press the key if a headset is connected Enter the phone number Press or wait until the dial delay expires see gt Page 118 The context menu display changes Select the softkey to confirm Entering the phone number first First enter the number The loudspeaker or headset key illuminates when you enter the first digit Enter the phone number Use the navigation block Page 22 to correct entries as necessary The context menu display changes Select the softkey to confirm or wait until the dial delay expires see gt Page 118 The connection is set up D If you are using a dial plan and Immediate dialling is set up see 2 Page 63 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan 1 Please note the information in relation to the call journal on Page 65 Basic functions 63 Services User if nec P Configuration Outgoing calls Immediate dialling Yes Sav
104. ect the softkey to confirm The entry is deleted Deleting all entries in a list Press the key until the call list you want is active Select the softkey to confirm All entries in the list displayed are deleted Phonebooks and call lists 163 Call Log 3 Niels Bohr18 10 07 06am Save amp Exit Exiting without saving Copying entries from the call lists into the personal phonebook Press the key until the call list you want is active Select the entry you want Select the softkey to confirm You have the following options for Create contact Saving and changing Saving without changing Exiting without saving Saving and changing Select the softkey to confirm The screen to edit a contact in the personal phonebook opens Page 153 Fill out the relevant fields accordingly and save the new contact Saving without changing Select the softkey to confirm An entry is created and the message Contact created is displayed If you open the phonebook you will be prompted to update the directory A Copied con tacts group is created for such entries so that you can find them more easily 164 Phonebooks and call lists Services User if nec P Configuration Call logging General Enable call log No Yes Save amp Exit Call logging Activating deactivating the call journal The function can be disabled in order to prevent unauthorised thi
105. eee 75 Calling back missed calls 1 0 0 0 tetas 76 call forwardi Oss ud ur dap ope HR 37382309693 a De eae ee 77 Standard call forwarding 0 00 cece ete 77 Using call forwarding 0 0c ee ete 77 Activating or deactivating immediate call forwarding 2 00 eee 78 Saving destination phone numbers for call forwarding 0 cee eee eee eee 79 Copying and pasting destination phone numbers 00000 ee 79 Assigning a destination phone number for call forwarding 222 200000 81 Activating deactivating call forwarding sisse 82 Defining the ring duration before call forwarding on no reply 00 02 eee eee 83 Call forwarding by call type 6 eee eae 84 Forwarding menu sis sete rede beR SERA Ved eee SEA ag eee Rha ee ORE UR 84 Using call forwarding es saaran aae a E e RAN a EAE 85 Activating or deactivating immediate call forwarding llle eee 85 Saving destination phone numbers for call forwarding llis 86 Preconfiguring or changing destination phone numbers 2 2 20005 88 Copying and pasting destination phone numbers llli sels 88 Assigning a destination phone number to a call type llle 90 Activating deactivating call forwarding lisse 90 Call forwarding Chalo sue RR abode Gea de Sha eae dee EXE Eden 91 Programmable function keyS 00 cece eee 92 List of available functions iilis E
106. efore the defined time expires This function is not considered on multi line phones 104 Enhanced phone functions Services User if nec P Configuration Connected calls Allow hold rem Save amp Exit l e Services User if nec P Configuration Connected calls Hold rem delay 3 Activating deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm Setting the hold reminder time Use Hold reminder to specify when you want to receive an automatic reminder about a held call The minimum time value is 3 that is the reminder is output after three minutes The maximum value is 15 minutes You can also configure this setting via the WBM interface Page 247 Press the key shown until Settings is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select a value between 3 and 15 from the context menu and confirm Select the softkey
107. elect and confirm the option shown Enter and confirm the difference between daylight and standard time in minutes Select the softkey to confirm 216 Individual phone configuration Services User if nec P Date and time Auto DST Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator You can also access this information via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown You can manually set the daylight saving time if No is entered here Page 215 Individual phone configuration 217 Services User if nec P Audio Volumes Handset Decrease Increase Done Save amp Exit or Audio Optimise the audio settings on your OpenScape Desk Phone for your work en vironment and according to your personal requirements Volumes Set the volume here for instance for the loudspeaker handset or headset You can preset different volumes for the following microphones and signals in eight levels Loudspeaker Ringer Handset Headset Handsfree Rollover Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and c
108. elected dialling Repeat dialling Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Release Callback Cancel callbacks Consultation Start application 262 Index Call forwarding chain eeeeeeee 91 l nd ex Call forwarding information 127 Call liStS 1 rte rr ie 40 159 Copying to the phonebook sesers 163 I Call recording N umerics Automatic atto teg te need tes ha RA MATURE 240 2nd Alert t 59 AutoStart OO 240 Gall LY POS senarra S 238 Gonifference ie etes aia eccansenidenes 243 A Consultation tot tta 241 Gontrollilig 2 rtt or re trend 241 AdmiristratiOD t cie nad tena 46 o M MM MM 239 As ND ONG i scccataceitisiuibeusil isses cud s Line Key MIRROR 244 Pore eee eee ee eee eee CeCe CCC eC PCC CCPC CCCP CCPC reer rere reer errr M al a 1 0 Announcing the local phone nWmber stet 199 MultiLine 239 id bild dp NE 164 Operating modes arsaa TA 237 initis 424 OperaltlOn eot raa i Pid eee rea iver 239 here UCM M LU LUE MM ED te 206 Second call NEN 242 E c c C NH 239 finas i p 1 cc s eee 33 i Toggle Connect een 242 massasasaasasasanananuansauuuasuauassauuasasauasaasuanuanauuue n Call settin S Activating an application sssssssssss 33 CTI iin 217 Context men i2 osi ct hte HR a 33 Multiline ee ce Ee ees 147 Salocting AN EIU secretion eae 33
109. en recorded new incoming and outgoing calls will also be recorded If you pause the recorder dur ing a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If the telephone reverts to idle status the AutoStart process is set up again for the next call 238 Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls 1 Outgoing calls that have not yet reached full connection status such as a ring ing call Calls on hold Server based conference only Call recording 239 Enhanced functions 1 A conference can be set up or cleared down during recording 2 A consultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the follo
110. enu includes a configuration area for users and administrators as well as an area for any available applications contact administrator To access Press the key repeatedly until the Settings tab is active Select and confirm the entry User You may have to enter the user password Page 170 User settings You can adjust local settings for your OpenScape Desk Phone IP 55G from the User menu The menu structure comprises several levels 11 57 Fri 12 04 13 3339 avvi cul XML applications Local settings Additional menu levels are available Configuration HPhone Locality Security Shift key CNN NEN RN D s You can also configure all of the settings using the WBM interface of your OpenScape Desk Phone IP 55G gt Page 247 Open the menu Page 44 Date and time Adjust the settings on your telephone Page 213 Applications available on your OpenScape Desk Phone IP 55G 45 B B Audio Optimise the audio settings on your OpenScape Desk Phone IP 55G for your work environment and according to your personal requirements Volumes Adjust the settings on your telephone Page 217 Settings Adjust the settings on your telephone Page 217 Configuration Call forwarding Set up call forwarding for your telephone Adjust the settings on your telephone Page 77 Enhanced phone functions Use the enhanced phone functions on your telephone Adjust th
111. er You can now select another call type additionally and enter a destination phone number If you assign destination phone numbers for External only calls and Internal only calls for example both external and internal calls will be forward ed to the respective destinations If the destination phone numbers for Any call are assigned or changed this call forwarding has priority and both external and internal calls are forwarded to this destination phone number Press to open the call view Call forwarding for the selected call type is activated 88 Call forwarding Edit favorites Destination 1 Save amp Exit Settings Unconditional C Any call 3339 Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers favourites are saved on softkeys and can then be assigned to the different call types Press the key shown Select the softkey to confirm Select and confirm the option shown For instance select and confirm the first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select the softkey to confirm the option shown and save your input The desti nation phone numbers are saved on softkeys Press to open the call view Copying and pasting destination phone numbers The current destination phone number for a call type
112. er dialled see code table gt Page 201 The phone number is dialled and the connection is established Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table gt Page 201 for the out of hours call pickup in order to pick up the ringing call Impe You can also configure a key for picking up out of hours calls OpenScape Voice functions 201 Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table Print this page as an overview Function Code Description Making anonymous calls off Page 185 Making anonymous calls on gt Page 185 Making anonymous calls temporarily on gt Page 186 Making anonymous calls temporarily off gt Page 186 List for selective call acceptance gt Page 187 List for selective call rejection gt Page 187 Rejecting anonymous calls gt P
113. ern melody in the context menu between 1 and 8 e g 4 You will immediately hear the corresponding Pattern melody Confirm the selected Pattern melody Select the softkey to confirm Pattern sequence You can also configure this setting via the WBM interface gt Page 247 Prerequisite You have chosen the pattern ringtone see gt Page 219 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the required Pattern sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Pattern melody with the selected Pattern sequence Confirm the selected Pattern melody Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration 221 Opening listening mode Select the mode here that you prefer for open listening gt Page 53 You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Audio Select and confirm the option shown Settings Select and confirm the option shown Open listening Select the option shown Standard mode Select and confirm the setting you want in the context menu Sta
114. erphone quality the area in front of the telephone front right should be kept clear The optimum distance is approx 50 cm Proceed as follows to optimise display legibility Turn the phone to tilt the display to ensure you have a frontal view of the display while elim inating light reflexes Select your preferred appearance for the menu display Page 206 Single line telephone multi line telephone Your OpenScape Desk Phone IP is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is assigned an individual phone number which you can use to make and receive calls The programmable sensor keys are configured as line keys on multi line phones Page 25 The Overview tab on the telephony interface provides information about the lines configured on your phone and the current status of each line gt Page 35 When using a multi line phone to make and receive calls certain particularities must be taken into account Page 124 Getting to know the OpenScape Desk Phone IP 55G 15 The following sections describe the most frequently used operating elements and displays 1 You can make and receive calls as normal using the handset The large graphic display permits intuitive operation of the phone Page 27 The mode keys allow easy operation of the applications featured on your telephone To 3 select a tab within a function press the relevant key
115. ey to confirm Enter the phone number and confirm Basic functions 15 Permitting a callback Prerequisite The Callback function has been activated by administrator You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Allow call joining Select and confirm the option shown Yes Select and confirm the option shown in the context menu Select the softkey to confirm 76 Basic functions 4 Karl Gross20 05 10 06 Calling back missed calls Calls received while you are absent are indicated by a message Page 30 on the idle display Moreover the Call Log key and or the call display illuminate depending on the setting made by the administrator They only extinguish again when all new list entries have been queried Missed calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly Missed calls are not saved and displayed if the call journal is disabled Page 164 Only the calls missed on your primary line are logged on multi line tele Ur phones gt Page 14 Press the key until the application s Missed tab appears Select and confirm the appropr
116. eys 1 hn 133 Making calls in an executive secretary team 0 te eee 134 Sample scenarios 0000 ll 134 Accepting a Call rte ed bad bea Rene Ree En E aye ede 135 Connecting a Calls zs eererom mee eoe m Merken ek det ee EP etae RR Nad edi 136 DSS Keys lid ier Rau Re REN Mad ewdad Uneocau iu ER T Ro AERE en 138 Using line overview sselssee RR RR re us 138 Executive secretary with Executive Assistant Cockpit lille 139 Sample scenarios 0 00 lll 139 Function OVervIGW ccu ces hades da ee ead PEG uk ae pue pha Y Y EE E E 140 Launching E A Cockpit from the secretary llle 141 Managing call forwarding 0 0 cece RR 142 Managing secretary statuSeS 0 0 nn 144 Making calls in the E A Cockpit team 6 eh 146 Contents 9 Settings for MultiLine keyset islsseeeeeee III Ih 147 Displaying the line on the Overview tab ilssseelese eee 147 Setting the time for a delayed ringtone 0 0 ee 148 Setting the ringtone for lines 0 0 IIIA 149 Configuring the Overview tab display 0 0000 rh 151 Linie preview ua depre RE quq ee bene EN ehe tube dee UR pedes 152 Rollover for a ling uos ce rot rng Sayeed Rode pad REA uq EDERT G 153 Phonebooks and call lists lt 2c8ccsocieicascardecicaies 153 Personal phonebook 00 000 cece ln 153 Creating a new contact 062 c ee ete 153 Editing a contact sadness ky ewe
117. f an application has more than one tab you can select the tab you want by pressing the mode key repeatedly Page 31 Scrolling through lists You can use the navigation block to scroll through entries and confirm functions or a list entry you want Page 22 Softkey list The softkey list changes depending on the situation An option is selected using the respective softkey gt Page 30 34 Applications available on your OpenScape Desk Phone IP 55G Telephony interface Single line view Additional information is displayed in the telephony interface for example when your phone rings when you dial a number or during a call The same information is available on multi line telephones for the selected line in the line overview To access Press the mode key Example 1h 57 Er 12 04 13 3339 Icon indicating call status 4 Gerhard Maier 01 20 TE Call duration 4982621565 Current call s possibly with us information stored in the Autoheadset phonebook Conference oo Toggle Connect Angela Huber Deflect er MA Softkey list with situation de ES pendent options Call requests and current states Icons for frequent call statuses Icon Meaning You receive a call After dialling the other subscriber s phone rings The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold
118. from the corporate directory 0 uaaa auaa 116 Dialling a phone number from alist aahua aaaea 117 Calling a contact from a group 6 teas 117 Using autodial delay 2 0 0c tenets 118 enc m 120 Local conference uoluit elu e uu ie eae eda 3 ge e La dee 120 System conference zesse tis rasni n ineine ee hr 123 Making calls with multiple lines suu 124 Incoming calls llenan meme komm mnm km m Rn X RR ee 124 Accepting calls for the primary line 0 0 ce BR 124 Accepting calls for secondary lines lille 125 Making calls 5 bum Re erie ded rd enase Ron x Rdr Rs Means PUE Rer i Ped bee 125 Manual line seizure 0 2 RR RR 3 us 126 Automatic line seizure 0 e eee 126 Dialling the last dialled number sssseeleeee III 126 Forwarding calls for the primary line 6 00 ete 127 D ring calls date Re the ct oe Rte c oe e i heute d Wee ao ena e ee ROM RR eS 127 Making and receiving calls on a single line llle 127 Making and receiving calls with multiple lines llle 128 Putting a line On hold ecese aree bI ere ud e pecie ee ie 128 Lines with hot or warm line function lisse I 129 enne PR 129 Direct station selection keys lilii 131 Calling a station directly 2 2 RR IIIA 131 Gall PICKUP 2 cn a rene ea Iran LR ot Rn Id RAD Ra noie Re a t RR E a RR ge 132 Deflecting a call to a DSS station 2 0 ee 133 LED display on DSS k
119. function keys you configured are deleted pe Keys that can only be configured by administrator remain unchanged Enhanced phone functions 99 Enhanced phone functions Incoming calls Rejecting a call You can reject an incoming call Prerequisite An incoming call is displayed or signalled The function is ap proved by the administrator Select the softkey to confirm The caller hears a busy signal Ip If the rejected caller s phone number is transmitted it is saved in the call list You can then call this party back at a later time Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signalled The function is ap proved by the administrator Select the softkey to confirm The call is immediately deflected if a destination phone number Page 100 is programmed or If you did not set a phone number when programming call deflection a pop up menu appears prompting you to enter a destination phone number for call de flection Hie Enter and confirm the destination phone number The call is deflected 100 Enhanced phone functions Services User if nec P Configuration Incoming calls Deflect Allow deflection Yes Default destination or Deflect to DSS Yes Save amp Exit Permitting call deflection You can also configure this setting via the WBM interface Page 247 Press the key shown until the Set
120. g contacts All saved contacts are listed in alphabetical order on the Personal tab You can use the Options context menu to create new contacts Page 153 define the contact display format Page 158 perform a quick search in the phonebook Page 157 sort contacts into groups gt Page 155 delete the entire phonebook list gt Page 154 ne We recommend the OpenStage Manager software for professional management of your contact data and for synchronising your data with the Outlook Notes e mail programmes For more information refer to the User Manual OpenStage Manager gt Page 20 Using contacts The following functions are available via the softkeys of a selected contact Calling a contact gt Page 116 Editing a contact gt Page 153 Deleting a contact Corporate directory If you have access to a corporate directory LDAP directory you can search for contacts in it con sult your administrator A user friendly advanced search function is available for this You can transfer any contacts found to your local phonebook for further use Applications available on your OpenScape Desk Phone IP 55G 39 Searching for a contact Simple search Page 159 Quick search gt Page 161 Using a contact Calling a contact gt Page 116 Transferring an entry to the local phonebook Page 161 40 Applications available on your OpenScape Desk Phone IP 55G Call lists Imp The call journal functio
121. h of these line types can be used on a private or shared basis gt Page 25 Primary line All multi line telephones have a primary line This line can be reached in the usual manner via your public phone number Incoming calls are signalled on this line D a To avoid conflict between individual multi line phones the functions Do not disturb and Call forwarding can only be used for the primary line Secondary line A secondary line on your phone is used as a primary line by another subscriber of the line trunk group Your primary line which is configured on another telephone of a line trunk group simulta neously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in a line trunk group Phantom lines are established for example when the number of lines provided by a communications system ex ceeds the number of available telephones Line utilisation Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status if configured is displayed on the Overview tab for all telephones that share this line If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other telephones that share this line Direct call line A line with a direct
122. has been set up see gt Page 32 Lift the handset Y Enter the phone number In the pop up menu Dial Select the softkey to confirm or wait until the dial delay expires see gt Page 118 Redial Select the softkey to confirm The video link is set up automatically The video image of your call partner ap pears Consultation You can call a second partner during a video link Confirm with the softkey for the connection The connection to the video caller is placed on hold and the video image is hid den Enter and confirm the second party s phone number Toggle Connect For a detailed description of alternating toggling see gt Page 70 Select the softkey to confirm Switch to the first and then back to the second party so that the current picture of the call partner is displayed in each case If you connect your two call partners see gt Page 72 they will likewise have a video link In the absence of a USB camera If one of the partners has enabled his or her video function but does not have a USB camera connected you will see a crossed out camera instead of the video image of the call partner 1 Please note the information in relation to the call journal on gt Page 65 Video function 183 Services User if nec P Configuration gt Video Call Video on Yes No 9 Holding a call Y
123. hat the called party does not wish to accept any calls Impe On multi line telephones gt Page 14 you can only activate the Do not dis turb function for your primary line Prerequisite The Do not disturb function must be allowed Page 169 Enabling Do not disturb via key You have already programmed a key with the Do not disturb function gt Page 92 Press the Do not disturb programmable function key Press the illuminated function key once more to deactivate the Do not disturb function Privacy security 169 DND off or Services User if nec P Configuration gt Incoming calls Handling Allow DND Yes Enabling Do not disturb via softkey Select the softkey to confirm The Do not disturb icon appears in the header Select the softkey to confirm The Do not disturb icon is deleted Allowing Do not disturb You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 170 Privacy security Security User password Your User password protects your individual configurations
124. he Internet 00 0000 c eee ses 4 General information a uas uum oun aus ons 42 4 we oe earn ps 13 About this manual 2000 0c eer 13 Symbols used in the manual 0 000 cette 13 hie PCM 13 Intended use s eva ek Ree AREA hola eee eh ee eke dade ENUMERARE awe he woke 14 Telephone type 2 0 2 0 0 cc ete 14 Speakerphone quality and display legibility 0 eee eee 14 Single line telephone multi line telephone 0 0000 cee eee 14 Getting to know the OpenScape Desk Phone IP 55G 15 The user interface of your OpenScape Desk Phone IP 55G illllllsuusu 15 Ports on the underside of the phone liliis sees 17 Using network ports more efficiently llle Ih 18 OpenScape Key Module 55 000 sen 19 OpenStage Manager ssssssuellsell ete hh hn hn 20 Features cio RAS Sab Gee Ahh LARES ER BO EAS RM C dde aea a e hes 20 KGyS cuu ex each dh E E E E eoe aig ce e e a dp ean ees PUR RACE CR HR E Cad e a 21 Funcion Keys coge eel eeIAbebepbe du nee eee teeta apt pa br 21 Audio controls sacian ngreann pna e rrr 21 Mode Keys errer arun ERRARE a ee a KA ERA TAS 21 Navigation block sr Rd Rd en AR AA AEAEE Pee ee Rh x eds 22 SOftkoy8 oci pe eioe bp PIene hie e beS PE eb e shea DEMMMHERCTERIA P Ee eed 23 Programmable keyS 2 000 hh hh hh hh 24 Line keys on multi line phones only RII 25 BIER PEL 26 Graphic display ases asad deeem be RR a AG MR D
125. he call on line 1 is placed on hold pe All multi line users that share the line on which the call is being held gt Page 25 can now pick up the held call To prevent other users from an swering the held call you must place the call on Consultation hold gt Page 67 Depending on the setting made by your administrator you may have to press the line key twice to accept the call on the other line The first call is either placed on hold or released depending on the setting Conduct call on line 2 End call on line 2 Press line key for line 1 Retrieve call on line 1 Putting a line on hold On a multi line telephone you can use the line keys to place calls on hold Prerequisite You are conducting a call Press the call line function key The line key LED flashes The line LED displays the hold status on all multi line phones to which the line is connected On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function can not be used Making calls with multiple lines 129 Services ES User Save amp Exit if nec P Configuration Keyset Lines Line Hot warm dest Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and second ary line The function is activated when on the primary line you l
126. he flashing Hold key You are connected with the other party The con sultation or second call continues on hold B Retrieving the second call Switch to the held consultation or second call Hold Press the flashing Hold key You are connected with the other party The first call was put on Hold again Ba 72 Basic functions Transfer now or Em User if nec P Configuration Connected calls Allow call joining Yes Save amp Exit Connecting parties You can connect the first party with the party you consulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call Page 67 and call joining must be allowed Page 72 Press the softkey for the active call The other two parties are now connected to one another You can now hang up Connecting by hanging up Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call joining You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confir
127. him or her because he or she cannot hear you Station A and B can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number see code table gt Page 201 You are connected to the call and can listen If necessary no tify station A End the silent monitoring unnoticed by replacing the handset 196 OpenScape Voice functions Y y Muted silent monitoring Station A and B are on a call You want to monitor a call but so that neither station notices Your phone Internal station A Internal or external station B You can hear station A but cannot talk to him or her because he or she cannot hear you You can hear station B but cannot talk to him or her because he or she cannot hear you Station A and B can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number see code table gt Page 201 You are connected to the call and can listen End the silent monitoring unnoticed by replacing the handset OpenScape Voice functions 197 Voice calling and two way voice calling function With voice calling or two way voice calling the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of these functions is conceivable for example between an executive and secretary or between a doctor and rece
128. hnical options which may not always be available in individual cases The respective features must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one of the following reasons The function is not configured for you or your telephone Please contact your system support representative Your communications platform does not feature this function Please contact your Unify sales partner for information on how to upgrade These operating instructions are intended to help you familiarise yourself with the OpenScape Desk Phone IP 55G and all of its functions It contains important information on the safe and proper operation of the OpenScape Desk Phone IP 55G These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or program ming the OpenScape Desk Phone IP 55G Imp For your own protection please read the section dealing with safety in detail Follow the safe ty instructions carefully in order to avoid endangering yourself or other persons and to pre vent damage to the unit These operating instructions are designed to be simple and easy to understand providing clear step by step instructions for operating the OpenScape Desk Phone IP 55G Symbols used in
129. iate list entry The phone number is dialled I For a detailed description of the call lists refer to gt Page 40 Call forwarding TT Call forwarding Depending on the settings made by administrator standard call forwarding may be configured for the phone or alternatively a call forwarding by type option that is supported by OpenScape Voice Page 84 Standard call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call forwarding during a call The Forwarding function must be approved by the administrator D a On multi line telephones Page 14 you can only configure call forward ing for the primary line Three forwarding conditions can be programmed in the forwarding menu Unconditional Busy No reply after 1 s Because of its direct impact Unconditional call forwarding has the highest pri ority followed by No reply and Busy If active Unconditional call forwarding is indicated on the graphic display when the phone is idle Forwarded calls can if permitted be logged in a call list gt Page 40 The Forwarding menu offers you three types of call forwarding O Unconditional gt Destination phone number O Busy gt Destination phone number O No reply after 1 s gt Destination phone number A phone number may already be assigned to each call forwarding type For ex ample a Destination could then be Destination 1234
130. ically put on Hold 1 Please note the information in relation to the call journal on gt Page 65 68 Basic functions Drop amp return Ending a consultation call You end the consultation Select the softkey to confirm The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second party hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 105 Otherwise the first call will re main on hold until you receive this prompt after a defined time interval Select the softkey to confirm You are reconnected with the first party D If the call is kept on hold you can retrieve the call via the softkey before the set time expires Ending the consultation with an active headset Prerequisite The administrator has additionally configured a key with the Au to Headset function AICS Zip tone Page 92 Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate You are conducting a consultation call and the second party hangs up You are automatically reconnected with the waiting first party The prompt Retrieve does not appear Basic functions 69 Drop amp return Drop amp return Cancelling a consultation call If the called party does not answer Select the softkey to confirm The call with the first party is resumed
131. ift the phone s handset or press the line or loudspeaker key the secondary line you press the line key A number specified by you is dialled immediately with a hot line and after a spe cific time with a warm line Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number after one minute for ex ample if no other number is dialled Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line in the context menu Select and confirm the option shown Enter and confirm the destination Select the softkey to confirm Connecting A station of a line trunk group is on a call Its primary line is configured as a sec ondary line on your phone This line now has the status busy You can connect to the call by pressing the illuminated key for this line see also gt Page 25 Prerequisite A secondary line is set up on your multi line phone the option to connect to the call is activated for your phone and system conference is set up for your sy
132. igured and activated can be found from gt Page 77 Call forwarding information Prerequisite Your administrator has activated Forwarding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a popup window with the following information opens Who is calling The forwarding destination During calls Making and receiving calls on a single line If you only use one line on your multi line telephone to make calls and you re ceive calls on the same line the phone operates in the same way as a single line telephone Redial gt Page 65 Consultation gt Page 67 Toggle Connect Page 70 Callback gt Page 73 Hold gt Page 101 Call waiting second call gt Page 107 Transfer a call gt Page 111 Conference gt Page 120 Functions available exclusively for the primary line Call lists gt Page 40 Voicemail gt Page 43 Call forwarding gt Page 77 Do not disturb gt Page 168 Impe Depending on your individual settings you will be notified of incoming calls gt Page 153 128 Making calls with multiple lines ic Making and receiving calls with multiple lines Accepting a waiting call Ip Depending on the setting for Rollover you will be notified of incoming calls Page 153 Prerequisite You are conducting a call At the same time a call is incoming on another line Call on line 1 Press line key for line 2 T
133. illuminated programmable function key once again to release the line the keys stops illuminating OpenScape Voice functions 185 Y m oa ak Making anonymous calls Your administrator decides whether or not your caller ID name and phone num ber is displayed on a called party s station Anonymous calling is when your data is not transmitted The settings configured can be deactivated however for specific calls Impe f your caller ID is transmitted your caller ID is displayed f your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anonymous calling for your phone you can deactivate this setting as follows Lift the handset Enter the code see the table of codes Page 201 to transmit the caller infor mation You hear a confirmation tone announcement Activating If your administrator activated caller ID transmission for your phone you can de activate this setting as follows Lift the handset Enter the code see the table of codes Page 201 to suppress the caller ID You hear a confirmation tone announcement Caller ID transfer is suppressed Unknown Anonymous appears on the called party s display instead of the caller ID 186 OpenScape Voice functions oY T Y T Deactivating anonymous calling temporarily for the next call If your administrator activated caller ID transmission for your phone you can de
134. illuminates If you do not confirm call forwarding immediately it will be enabled automatically after approx 3 seconds or A Activating with variable destination phone numbers If you want to use a new forwarding destination Select the softkey to confirm P Enter and confirm the new destination phone number or Confirm the saved destination phone number with the softkey displayed Call forwarding to this destination is immediately activated for Unconditional and the Forward key illuminates Call forwarding 79 Settings L1 Unconditional gt Enter dest O Unconditional gt Edit favorites Destination 1 i Save amp Exit Saving destination phone numbers for call forwarding Ip You can alternatively enter the call forwarding settings via the user menu gt Page 101 or also using the WBM interface gt Page 247 Press the key shown The message Set forward on to is displayed with the last forwarding destination used and the Softkey Liste offers the following options Accept Enter dest Settings Cancel Select the softkey to confirm Three types of call forwarding are offered in the settings menu Unconditional Busy No reply after 1 s You can check at this point whether Busy or No reply after 1 s call for Ip ou can i warding is already activated Saving a destination phone number Select the forwarding type here for instance Unconditiona
135. ion and by entering the administration password Refer to the administration manual for your phone for more detailed information on this topic During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs Applications E A Cockpit gt Page 139 Applications available on your OpenScape Desk Phone IP 55G 47 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function Administrator has the option to activate and deactivate features of the phone via remote mainte nance During maintenance the handset microphone loudspeaker and headset are deactivated You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example administrator can install a monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific des
136. ion list activate or deactivate the function 188 OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties who activated a data protection feature e g caller ID suppression to prevent their phone number from being transmit ted In this case you are not informed that a call was rejected Lift the handset Y Enter the code see the table of codes gt Page 201 Accepting You can also accept calls from parties who activated a data protection feature e g caller ID suppression to prevent their phone number from being transmit ted Lift the handset Y Enter the code see the table of codes gt Page 201 OpenScape Voice functions 189 Y Y on Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored centrally and managed by your administrator Lift the handset Enter the code see the table of codes gt Page 201 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is par ticularly suitable for identifying malicious irritating or troublesome calls Lift the ha
137. irectory itte rti dieere 153 M lltil Ine eroe ere ras 125 Phone settings trea inea 206 Message ICONS ciiin tite iicet dd d denis 30 Phonebook erher tie eee e ids 37 153 MICTOPNONG icc aaa aa 66 LDAP 5 i oie eite hore a acie pecu 38 159 Missed calls 2 2 2 anette entend 76 Local phonebook sseseee 38 Aeg aa Raa 175 Contact quick search sess 157 Forced logoff 2 2 iot edite 178 Editing a Contact iiiter ntn 153 Logging on and off sessssesss 176 178 Group management ssssseee 155 Mode KEYS 1 ndi tnter eh temas 21 Language selection ssssseses 156 MultiLine NeW CONCE a ed eoa p ne sites 153 Answering calls 2 rte itc tace 124 Preferred phone number sssessse 153 Busy override ssssssssse 129 Saving a picture eer eres 156 LED displays dete nn 25 133 Picking up a held call sssessess 52 Making and receiving calls on a single line 127 Picking up out of hours calls 200 Making and receiving calls with multiple Pick p group iioii ere epe cedes 55 lc 128 Primary line fem 25 M ltiLine Phone ressis iint cta ascia Td PHI OGY oinari aaa aiia 167 Private liie ess mnes 25 Program Service menu sss 44 N Programmable keys sssesesees 24 92 Navigation bloc
138. is dialled Basic functions 65 4 or 3 Niels Bohr18 10 07 06am Redial Ime You must have activated the call journal in order to use the call list This also applies for redialling the last number dialled Page 163 If the call journal is not activated the message Call Log is disabled is shown on the display when you press the key If you try to perform a last number re dial using a programmed function key the message Key function unavail able is shown on the display in this case If you still want to access the function for redialling the last number dialled despite having disabled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the administrator gt Page 200 Redialling from the call list pe Only calls to the primary line are recorded on multi line phones gt Page 14 Press the key repeatedly until the Dialled tab appears Select and confirm the entry you want The phone number associated with the list entry is dialled Redialling using softkeys Lift the handset or press the key shown Select the softkey to confirm The last phone number entered is dialled Redialling from the idle menu Select and confirm the softkey in the idle mode Page 29 The last phone number entered is dialled 66 Basic functions Activating deactivating the microphone You can temporarily switch
139. is line is pressed Displaying the line on the Overview tab Specify here if the selected line should be displayed on the Overview tab You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the required line e g primary line Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm 148 Making calls with multiple lines Services User if nec P Configuration Keyset Lines Primary Line 1 Ring delay Save amp Exit Setting the time for a delayed ringtone Specify the length of time before a held call should be signalled on a line You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the required line e g primary line Select and confirm the option shown Enter and confirm a value between 0 and 3600 seconds Select the softkey to confirm You can activate and deactivate the set delay
140. ist in idle mode The following functions are displayed if activated when the telephone is in idle mode Shift key Redial Ringer off DND on Repeat dialling is only offered if you have already dialled a phone number and the call journal is activated gt Page 163 Getting to know the OpenScape Desk Phone IP 55G 31 Application tab In many cases you can select further content within an application using tabs EE Missed EDUC Arrow icon Icon Active tab Additional d ditional tabs tab Example Open the call lists by pressing the mode key gt Page 21 Now press the key re peatedly to switch between the various tabs The icon displayed to the left of the tabs indicates the application you are currently working in Icon Meaning Telephony interface gt Page 34 Phonebooks Page 37 Call lists gt Page 40 Voicemail gt Page 43 Program Service menu Applications menu Page 44 1 Platform dependent please contact the responsible administrator 32 Getting to know the OpenScape Desk Phone IP 55G Video link display If you are using a USB camera on your OpenStage 60 80 SIP for video links different information will appear on the display when the video function is enabled Page 182 Video link A video link is established The call partners each have cameras connected and have enabled the video function The video image of the called partner is shown on the display jii Fr 12 04 13 333
141. k sss 22 Normal dialling ee 63 Q Quick search Q or eere 161 Open listerilng eec 54 OpenScape Voice sssssssssseeeeee 184 R Abbreviated dialling Two key abbreviated dialling 189 Reachability ssssssssee 192 Accepting anonymous calls 188 Redial ede ede diets 65 Call tracing ssssssssseen 189 MultiLine sssssseeseeenennnnnn 126 Creating a list for selective calls 187 Ringer melody arate sates ca teeMustel tiu RR MER S 150 Feature toggle key sss 184 Ringer off nnne 167 FUNCUONS ene te eek a aca 184 Ringtone for lines ssssseeene 149 Hunt group esseeeeeeennm emen 190 Ringtone sequence sess 150 Making anonymous calls sssssss 185 Rollover ed e adalah nadie eas 153 Parallel call sene 192 Parking a call 2 oe tet nea 194 Reachability sse 192 S Rejecting anonymous calls 188 Serial call MP CES 192 Safety precautions ssssse 3 Silent monitoring sss 195 SCIECNSAVEM e P 209 OpenStage Key Module 19 Searching contacts 00 0 eee eee eee 37 Operating instructions oo cccececcccccccccccceccccccecececeececsusuees 3 Second call tet
142. l Select the softkey to confirm Enter edit and confirm the destination phone number Editing favourites You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select the forwarding type here for instance Unconditional Select the softkey to confirm Select and confirm the option shown Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select the softkey to confirm Copying and pasting destination phone numbers The current destination phone number for a call forwarding type is copied For example the current destination phone number for All calls should also become the current destination phone number for No reply Press the key shown 80 Call forwarding Settings O Unconditional 93338 1 No reply after 1 s gt V No reply after 1 s 93338 Select the softkey to confirm Three types of call forwarding are offered in the settings menu Unconditional Busy No reply after 1 s 1 Copy Select the forwarding type here for instance Unconditional Select the softkey to confirm 2 Paste Select the destination forwarding type here for instance No reply after 1 s Select the softkey to confirm Both types of call forwarding now have the same destination phone number Call forwarding
143. l You can transfer your current call to another party with or without consultation Blind transfer Prerequisite You are conducting a call The options Allow call transfer and Transfer on ring are allowed gt Page 112 Confirm with the softkey for the connection Enter the phone number of the second party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 153 Select the softkey to confirm Ur The graphic display returns to idle following successful transfer Transferring with consultation You can announce a call to a recipient before transferring it Prerequisite You are conducting a call The Allow call transfer and Transfer on ring options are allowed Page 112 Consult Confirm with the softkey for the connection The call is placed on hold Enter the phone number of the party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 153 Select the softkey to confirm If the party answers Announce the call you want to transfer Transfer now Confirm with the softkey for the connection or Press the key shown 112 Enhanced phone functions Complete transfer or Services User if nec P Configuration Connected calls Allow call transfer Yes Save amp Exit
144. lable the pattern ringtone is preset To upload your own files in mp3 or wav format please contact your administrator You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the ringtone file or pattern you want in the context menu You will im mediately hear the associated ringer melody Confirm the selected ringtone file Select the softkey shown to confirm the selected ringtone so that you can use it or try a different ringtone 1 The phone displays the current setting 220 Individual phone configuration User if nec P Audio Settings Pattern melody Boo Save amp Exit Services User if nec P Audio Settings Pattern sequence 2 93 Save amp Exit Pattern melody You can also configure this setting via the WBM interface gt Page 247 Prerequisite You have chosen the pattern ringtone see gt Page 219 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the required patt
145. le to you Forwarding in this case is dependent on the forwarding type and addition ally on the call type The menu layout therefore deviates from that for standard forwarding gt Page 77 You can also change activate and deactivate call for warding during a call Forwarding menu The Forwarding menu is launched either using the Forward key or via the user menu gt Page 101 and contains the three forwarding types Unconditional Busy Noreply Because of its direct impact Unconditional call forwarding has the highest priority followed by No reply and Busy If active Unconditional call forwarding is indicated on the display when the phone is idle Forwarded calls are logged in a call list if allowed see gt Page 40 The three forwarding types are each assigned three call types in the Forward ing menu Unconditional Any call External only calls Internal only calls Busy Any call External only calls Internal only calls No reply Any call External only calls Internal only calls Call forwarding 85 or Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in advance in accordance with your requirements Activating or deactivating immediate call forwarding Page 85 Saving destination phone numbers for call forwarding Page 86 Preconfiguring or changing destination pho
146. lling Lift the handset Enter the phone number Select the softkey to confirm or wait until the dial delay expires see gt Page 118 Select the softkey to confirm The connection is set up A special icon and the advisory Lower IL are shown on the display pe You can also set up the connection with on hook dialling via the loud speaker speakerphone mode or via a connected headset Forwarding a call with a lower Impact Level If you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when the connection is being established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select the softkey to confirm Enter the phone number and confirm The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the display 1 Please note the information in relation to the call journal on Page 65 Impact Levels 205 Conducting a call with a lower IL If you have answered a call with a lower IL this will be documented on the dis play Conducting a call You are connected with the partner from a lower IL zone The advisory Lower IL is displayed in the second call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a conference call At least on
147. lly when called Select the softkey to confirm Privacy security 167 or Privacy security Deactivating the ringtone You can deactivate your ringtone if you do not want to be disturbed by your phone ringing You can also deactivate the ringtone while the phone is ringing Deactivating the ringtone using the dialpad Hold down the key until the Ringer off icon appears in the status bar gt Page 27 on the display The ringtone is deactivated To switch the function back on hold down the key until the Ringer off icon dis appears from the status bar on the display You can also switch the function on and off using the option in the idle menu Select the softkey to confirm Deactivating the ringtone with a function key Prerequisite The Ringer off function key must be configured gt Page 92 Press the Ringer off function key Press the illuminated function key once more to deactivate the Ringer off func tion 168 Privacy security M Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing for example you can deactivate the ringer temporarily and then activate it again Press the key briefly The ringer is deactivated Now press the key again briefly The ringer is reactivated Do not disturb If Do not disturb is activated your telephone will not ring The caller hears the busy tone or an announcement t
148. m Basic functions 73 Call back RR Cancel call backs Callback You can request a callback if the station called is busy or if nobody answers You receive the callback as soon as the other party s line becomes free ne gt This option is only available if both you and your administrator has activat ed the function gt Page 75 Only the callback requests for your primary line are logged on multi line I telephones Page 14 Requesting callback Prerequisite The station called is busy or nobody answers Select the softkey to confirm Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example because you have met the other party in person Prerequisite A callback was requested Select the softkey in idle mode gt Page 29 to confirm All callback requests are deleted Basic functions Responding to a callback Prerequisite A callback was requested Your phone rings and station informa tion appears on the graphic display Accepting a callback Select the softkey to confirm Rejecting a callback Prerequisite The Reject function has been activated by administrator Select the softkey to confirm The callback request is deleted The caller s phone number is added to the missed calls list Forwarding a callback not OpenScape Voice Prerequisite The Deflect function has been activated by administrator Select the softk
149. m can silently monitor your call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Press the key shown Deactivating Press the illuminated key Switching to speakerphone mode Hold down the illuminated key and replace the handset Ending a call Press the key shown The key LED goes out Press the illuminated key Select the softkey to confirm Basic functions 55 Group call Your administrator can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for other members of the group A group Call is displayed on the phone The admini strator may has made the following settings for signalling Telephone status Ring on Ring on group group call call No Yes Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker In Handset Ringtone Beep Connection Loudspeaker Handset Handset Beep Beep Open Handset and Handset and listening loudspeaker loudspeaker Headset Ringtone Beep Loudspeaker Headset Headset Beep Beep Open Headset and Headset and listening loudspeaker loudspeaker Speakerph Beep Beep one mode Loudspeaker Loudspeaker Ringer Silent Nothing Nothing off In Handset Nothing Beep Connection Handset Handset Beep Beep Open Handset and Handset and listening loudspeaker loudspeake
150. m with the softkey to display the name of the backup and the medium des ignation Call recording 237 Call recording A central voice recorder voice recorder from ASC is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic The recorder records the entire voice flow of two or more partici pants You should configure a recording button in order to simplify handling of manual call recording Page 92 It is assumed in the description below that a corre sponding key has been configured Recording modes The administrator can configure the following operating modes for call record ing Manual AutoStart All Calls Disabled The following settings are possible to audibly signal the recording Repeated Single Shot Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the re corder yourself however and restart it If a call has already be
151. ment of images to contacts Synchronisation of contacts Save and restore Key programming Screensaver Ringtones Ip Contact your administrator for the latest version of OpenStage Manager Getting to know the OpenScape Desk Phone IP 55G 21 Keys Function keys Function when key is pressed 6 Activate deactivate call forwarding gt Page 77 Conference Start conference gt Page 120 Transfer Transfer a call gt Page 111 Hold active call gt Page 101 Audio controls Audio keys Function when key is pressed 7 Activate deactivate the loudspeaker gt Page 49 Activate deactivate the headset gt Page 50 Adjust the speaker volume Adjust the speaker volume Activate deactivate microphone also for speakerphone mode gt Page 66 Mode keys Press these keys to switch to the required application To select a tab within an application press the relevant key repeatedly until the required tab is displayed Function when key is pressed 3 Display telephony interface gt Page 34 The LED lights red Display phonebooks gt Page 37 The LED lights red Call Log Display call lists gt Page 40 The LED lights red Display voicemails gt Page 43 The LED lights red Services The selected function is indicated by the icon on the display gt Page 31 Display Program Service menu Applications menu gt Page 44 The LED lights red 2
152. mplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automatically Refer to gt Page 238 to check which calls this can be As soon as the recording starts you will see the recording symbol o o and hear a beep see also Page 239 You cannot pause the recording manually in this mode Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option Press the recording button to enable the option the LED key lights up or press the key shown to disable the option the LED extinguishes The recording button also indicates the status change if you activated or deacti vated call recording via the context menu Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up You cannot switch off the recorder As soon as a call is set up call re cording starts automatically Lift the handset Press the key shown The station answers You hear a beep the recording symbol 0 0 is shown on the display and the recording button LED remains lighting The call is now being re corded see also gt Page 239 You can pause the recording at any time and continue it again If you end the c
153. n in the context menu Select the softkey to confirm Individual phone configuration 225 Services EX User if nec P Phone Key click Volume Medium Keys Keypad only o All keys Save amp Exit Key click You can select here whether a tone should be heard when a key is pressed You can also decide whether this should apply for all keys or only those on the key pad In addition you can adjust the tone volume or disable the tone You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Setting the volume for Key click Select and confirm the option shown For instance select and confirm a medium volume setting You can choose be tween the following three options Low High Off no click Key selection Select and confirm the option shown Select and confirm if only the keys for entering characters are to be affected Select and confirm the option shown for all keys Select the softkey to confirm 226 Individual phone configuration Services User if nec P Locality Language Deutsch Setting the language and country Display language You can also configure this setting via the WBM interface gt Page
154. n in the personal phonebook list view press the dialpad key that corresponds to the first letter of your search term A field opens for you to enter the search term A ABC2 Enter your search term using the dialpad gt Page 26 The cursor jumps to the first entry in the list that matches the character you entered in the search field 38 Applications available on your OpenScape Desk Phone IP 55G Personal phonebook The Personal tab contains your local phonebook You can store up to 1 000 personal contacts in this phonebook The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number There are two ways of creating new contacts Via the phonebook list softkeys gt Page 153 Accept entry from LDAP search Page 159 Contact details The type of data displayed for a call in the telephony interface gt Page 34 is dependent on the in formation you have stored for this contact in your local phonebook A contact consists of an entry in the First name or Last name fields and atleast one phone num ber Page 153 In addition you can store non telephony specific data e g address function etc for each entry You can store several phone numbers for each contact In this case however you should define a preferred number Page 154 Classify your contacts into groups gt Page 155 Save a picture of the contact gt Page 156 Managin
155. n must be activated in order to display call lists gt Page 163 The call journal must also be activated for the customary last number redial function If the call journal is not activated the following message is shown on the display when you press the key Call Log is disabled All calls and numbers dialled on your phone are logged in chronological order in call lists IiE Callers with suppressed numbers cannot be saved in the call lists The following call lists are displayed individually on separate tabs Missed tab missed calls Received tab answered calls Dialled tab dialled numbers Forwarded tab forwarded calls Ip Only calls to the primary line are received on multi line phones Page 14 When new entries are added to the call lists a message appears gt Page 30 on the idle display and the LED of the mode key Page 21 lights up white To access Press the key repeatedly until the required tab is displayed see also gt Page 22 The administrator may have made special settings for missed calls The following keys illuminate depending on the setting to indicate new missed calls Only the LED on the key The LED on the key and the call display or Only the call display or Neither Additional notes on call lists Note the setting options for voicemail Page 43 and have the possible combinations explained to you by administrator if necessary Missed calls are not signalled if
156. nabling Do not disturb via softkey 0 0 liiis 169 Allowing Do not disturb 2 RR rh 169 SOCUITLy yc uot erede RR ite UAR e Tent ptas pa tee ie eu eb cra E 170 User password 2 0 0 0 0 nent ees 170 Locking the Phone secedere hia edad Bald pened ade deed nee aul de 173 Mobility function a a aaa aaa Sd ew ae See om dred dom ata 175 Moby SCENANOS oeae sedes debate E ERS NOR AEREE EE E eee UE 175 Logging on and off at the same phone 0 ee ees 175 Logging on and off at different phones 0 0 00 eee ees 175 Logging on and off at the same phone 000 eh 176 Logging on to the phone sssslsseeeeee e m mes 176 Logging off from the phone 0 ccc s 177 Logging on at different telephones 0 0 eh 178 Logging on with forced logoff at a remote phone 0 00 seen 178 Logging on with forced delayed logoff at a remote phone 224 178 10 Contents VIGGO TUNCIGH casier dE dni 3572 ohh ERE ERE XGg ignis 180 Activating and deactivating the function temporarily llle 180 GLE VIQW ase os ahaa Sheen od Bon Re aoe Re eet eel Seyi Be aiden ee ES 180 Activating and deactivating a function with a key 0 000 cee eee 181 RII P 182 MD cem 182 COnSUITATION 2 52 05 Ges RASS elle Ete decuit E Rein 182 Holding a Call DC 183 Installing a USB camera 0 tees 183 Connecting a USB camera 1 ee 183 Activating and deactiva
157. nd 120 and confirm Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration 211 User if nec P Phone Screensaver Picture time secs Setting the fade time for the screensaver Set the intervals at which the screensaver images change here The following fade times are possible 5 seconds 10 seconds 20 seconds 30 seconds 60 seconds Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Confirm the option shown Select the required value between 5 and 60 and confirm Select the softkey to confirm 1 The phone displays the current setting 212 Individual phone configuration User if nec P Phone Energy saving Backlight time Save amp Exit Background lighting You can have the background lighting switch off automatically after a time de fined by you Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select one of the following time options and confirm 1 minute 5 minutes 30 minutes 60 minutes 2 hours 4 hours 8 hours The default setting is 1 minute Sele
158. ndard mode or US mode Select the softkey to confirm Setting headset port use Here you set whether you are using a wired or cordless DECT headset You can also configure this setting via the WBM interface gt Page 247 Services Press the key shown until the Settings tab is active User Confirm the option shown A if nec P Enter and confirm the user password Audio Select and confirm the option shown Settings Select and confirm the option shown Headset socket Select the option shown Wired headset Select and confirm the relevant option shown in the context menu Wired headset Cordless headset Conference unit Select the softkey to confirm 1 The phone displays the current setting 2 The phone displays the current setting 222 Individual phone configuration Services User if nec P Audio Special ringers Internal Available Yes Ringtone Ringer2 mp3 OK Save amp Exit Special ringtones You can set special ringtones for four different call types The call type is sig nalled by the telephone system recognised by the phone and prioritised accord ingly You can configure the following call types Internal External Recall Emergency Special 1 Special 2 Special 3 The following options can be defined for each call type Available fixed default Ringtone type Pattern melody Pattern sequence This function can only b
159. ndset Enter the code see the table of codes gt Page 201 The phone number is iden tified Ask your administrator for the result 190 OpenScape Voice functions Y T Y TO Hunt group functions To ensure optimum handling of specific calls your telephone can be assigned to a pickup group Page 55 and or a hunt group Your administrator can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by administra tor Hunt groups are a simple solution for distributing calls to a group of tele phones If you want another member of the group to pick up an incoming call you can Set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your tele phone D This feature can also be activated by means of a function key gt Page 184 Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset Enter the code see the table of codes Page 201 Wait until you hear the confirmation tone announcement Deactivating Make the line free once more for the hunt group Lift the handset Enter the code again see the table of codes Page 201 Wait until you hear the confirmation tone announcement OpenScape Voice functions 191
160. ne 126 Making calls with multiple lines Y or EZA Headset Oo Phone Line 2 Y or speaker Headset al gt or Speaker KO Headset y Manual line seizure Lift the handset or press the speakerphone key or headset key Press the required line key With the handset on hook press the key shown until the application tab Overview is active gt Page 35 Select and confirm the required line e g line 2 The tab for this line is displayed Enter the phone number or use redial for example The connection is set up Automatic line seizure Prerequisite Your administrator has configured automatic line seizure Lift the handset or press the speakerphone key or headset key The line defined during configuration is seized Enter the phone number and confirm The connection is set up Dialling the last dialled number The last phone number dialled on your telephone on the primary line in the case of line keys is displayed for redialling in a pop up menu Lift the handset or press the speakerphone key or headset key Seize the required line gt Page 125 Select the softkey to confirm The connection is set up 1 Please note the information in relation to the call journal on gt Page 65 Making calls with multiple lines 127 Forwarding calls for the primary line Call forwarding can only be activated for the primary line Which call forwards are possible how they are conf
161. ne and the network environment Access to the Administrator Pages is protected by the admin password For more information con tact your administrator or refer to the administration manual User pages The web interface homepage opens once you have entered and confirmed the phone s IP ad dress 1 Click a menu heading to display the individual menu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form Make the desired changes 4 Click the corresponding button to save or discard your changes Co Button functions Login Log in to the phone by entering the user password Submit Apply changes Reset Reset original values Refresh Update values Logout Log out from the phone Web interface WBM 248 User menu All settings that you can make via the web interface s user menu can also be made via the phone s user menu Page 44 User Pages User login User login t amp amp j gt Page 170 Date and time Local time t amp j gt Page 213 Local date day month year t amp j gt Page 213 Allow daylight saving t amp j gt Page 215 Difference minutes ty gt Page 215 Auto time change 9 gt Page 216 Audio Standard Ringer Ringer melody amp 3 gt Page 220 Ringer tone sequence 3 gt Page 220 Ring file gt Page 219 Room character 3 gt Page 217 Open listening gt Page 221 Headset port t amp j gt
162. ne numbers gt Page 88 Copying and pasting destination phone numbers gt Page 88 Assigning a destination phone number to a call type gt Page 90 Activating deactivating call forwarding Page 90 Activating or deactivating immediate call forwarding You can also configure the settings for call forwarding via the user menu gt Page 101 It is recommended to use the call forwarding key however so that you can use the following enhanced functions Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it is now automatically deac tivated Activating forwarding to last destination The message Set forward on to is displayed with the last forwarding destination used The Softkey Liste offers the following options Accept Enter dest Settings Cancel 86 Call forwarding Enter dest 3339 Settings or i or Using last forwarding destination Confirm with the softkey to use the last saved destination for Unconditional again Call forwarding to this destination is immediately activated for Uncondi tional and the Forward key illuminates If you do not confirm call forwarding immediately it will be enabled automatically after approx 3 seconds Activating with variable destination phone numbers If you want to use a new forwarding destination Select the softkey to confirm Enter and confirm the new destination phone number Confi
163. nger lock the phone gt Page 173 and the user menu is not password protected Press the key shown until the Settings tab is active User Confirm the option shown if nec HE Enter and confirm the user password Security Select and confirm the option shown Change user password Current password Confirm New user password E Save amp Exit Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text input see gt Page 28 and confirm your entry Select and confirm the option shown Enter six zeros 000000 to deactivate the password prompt Confirm your in put at least six characters text input see gt Page 28 Select and confirm the option shown Enter six zeros 000000 once again and confirm Select the softkey to confirm Privacy security 173 Confirm lock or User if nec P Security Phone lock Phone lock Yes Save amp Exit User unlock or Admin unlock Locking the phone You can lock your phone to protect it against unauthorised access In this way no one can make calls or change your user settings unless they know your user password Predefined numbers from the dial plan can still be dialled when the phone is locked For more information contact your administrator D You can only lock the phone if you have set a user password Page 170 The password for this mu
164. ngs Display settings Language setting Screensaver Impe Personal images for the screensaver are deleted and deleted default im ages are restored administration e g using the OpenStage Manager Audio settings Volumes Settings D Personal ringtone files are deleted and deleted default ringtone files are restored administration e g using the OpenStage Manager Configuration Context menu Phonebook All entries are deleted Call lists All entries are deleted Function keys All personalised programming is deleted see also gt Page 98 Important All data is reset without a warning tone If necessary back up your data on a USB memory stick gt Page 232 Initiating the reset Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Confirm the option shown Confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm All personalised programming is deleted Select the softkey to confirm The user data is reset to factory settings 232 Backup restore Backup restore Backups are usually made to a USB mass storage device and contain user spe cific data A backup includes the following components All user settings for configuration Call forwarding instructions with default destinations Phonebook entries with relevant data ring
165. nnected Calls of the same or a higher IL are not identified in any particular way D To ensure unrestricted functionality of the Impact Level function you have to deactivate advisory tones for unsecured voice connections gt Page 224 Impact Levels 203 t Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower impact level Answering a call The phone rings with the defined ringtone for calls with a lower IL The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with a lower IL The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset 204 Impact Levels Repeat dialling Deflect Y K Calls to a lower Impact Level If you are calling a partner with a lower IL this will be displayed when the con nection is being established Off hook dia
166. ns 53 Ee Y Switching from handset to speakerphone mode Impe Take note of the two different processes and activate your preferred set ting as appropriate gt Page 221 Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator Open listening in standard mode Hold down the key and replace the handset Then release the key and proceed with your call Open listening in US mode If open listening is set to US mode you do not have to hold down the loudspeak er key when replacing the handset to switch to speakerphone mode Press the key shown Replace the handset Proceed with your call D Secure voice communication is indicated by a normal padlock icon on the graphic display unsecured voice communication is indicated by a struck through padlock icon on the graphic display see also gt Page 48 Switching from speakerphone mode to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset The key shown is no longer lighting 54 Basic functions Speake EZ Disconnect Switching from headset to speakerphone mode In standard mode Press and hold the key open listening is activated Press the key shown Speakerphone mode is activated In US mode Press the key shown Press the key shown Speakerphone mode is activated Open listening People present in the roo
167. ny further characters After a predefined period of time or after pressing the 9 key all available names with the corresponding initial letter are displayed You can restrict the output by entering the second and other letters The key is used to switch between letters and numbers The key is used to delete individual characters You can control the search individually by entering extended characters To se lect extended characters first press the X key Rule list Extended Description character Searches for the exact string before the extended character You can enter first and last name separately using a comma A search is carried out for the last name possibly using a wildcard and the first name with the first character after the comma Wildcard This searches for the character entered and all possible subsequent characters Quick search using parts of a search string If administrator adds a field to the template for the corporate directory and as signs this field to an existing search field you can use any strings in a last name for example for the search To list all entries for example in which the string er appears in the Last name field enter this character combination when prompted to enter the name Once the output list is available with entries that match this condition you can now skip to the first corresponding entry by entering the initial letter of the last name
168. o a blank password In other words the phone cannot be locked and the user menu is not password protected see also Page 172 The user password can also be modified via the web interface Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Page 26 Security Select and confirm the option shown Change user password Select and confirm the option shown Current password Select and confirm the option shown P Enter the current password at least six characters text input see Page 28 and confirm your entry New user password Select and confirm the option shown Enter the new password at least six characters text input see Page 28 and confirm your entry Privacy security 171 Confirm New user password Select and confirm the option shown Enter and confirm the new password once more Select the softkey to confirm 172 Privacy security Deactivating the password prompt You can deactivate the phone s password prompt if a password has already been configured mp Deactivating the password prompt does not apply to the web interface gt Page 247 OpenStage Manager or CTI applications that use a password prompt As long as the password prompt is deactivated you do not have access to user settings via the WBM interface or the OpenStage Manager If you deactivate the password prompt you can no lo
169. o the telephony interface Getting to know the OpenScape Desk Phone IP 55G 23 Softkeys The softkey list at the lower margin of the display is operated using the four corresponding keys see also gt Page 30 The softkey list may have different options or functions depending on the situation e g in idle or talk mode or in the service menu Fr 12 04 13 Second call Hold Ringer off Autoheadset Conference Toggle Connect Deflect Shift key Redial Ringer off If the situation requires more than four options you can use the fourth softkey More to display additional options Shift key Call back Directed pickup Video off If you do not select any option or press the More softkey again or choose a setting function the first options will be displayed again 24 Getting to know the OpenScape Desk Phone IP 55G Programmable keys Your OpenScape Desk Phone IP 55G has eight keys to which you can assign functions or num bers To open a menu press and hold down the relevant key gt Page 93 To activate the programmed function briefly press the relevant key gt Page 97 Ip Increase the number of programmable keys by connecting a key module Page 19 Depending on how they are programmed you can use the keys as Function keys gt Page 92 Repdial keys gt Page 92 Direct station selection keys gt Page 131 Press the key briefly to activate the programmed function or dial
170. onfiguration User if nec P Network information Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface It also provides real time data about the network activity of the phone Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown The following overview opens Settings Network information Phone address Exit Web address https 192 168 1 IPv4 address 192 168 1 15 Global IPv6 address Local IPv6 address fe80 21 a e8fff f LAN RX LAN TX 0 PCRX PC TX LAN autonegotiat Yes LAN information 100 Mbps full duplex PC autonegotiated Yes PC information Link Down IPv4 address Displays the IP address or name that was assigned to the phone in the network Web address HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the browser Individual phone configuration 231 User if nec si ui Reset Function key data Yes Reset selected Reset all Resetting user data The following user specific settings which you changed via the phone menu or the web interface can be reset to factory setti
171. onfirm the option shown Select and confirm the volume you want to adjust e g Handset Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey While setting the volume you will hear corresponding audio feedback Select the softkey to end Select the softkey to confirm Settings Room character To ensure that the other party can hear you properly in speakerphone mode you can adjust the phone to the room acoustics by choosing one of the following room character conditions Normal Echoing Muffled You can also configure this setting via the WBM interface gt Page 247 218 Individual phone configuration User if nec P Audio Settings Room character Normal Z3 Save amp Exit Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the softkey to confirm Select the room character in the context menu e g Normal and confirm Select the softkey to confirm 1 The phone displays the current setting Individual phone configuration 219 Services User if nec P Audio Settings Ringer file ABC mp3 93 Save amp Exit Ringtone Select your preferred ringtone from the available audio files If no individual au dio files are avai
172. ons you want Select the softkey to confirm The following message appears when the proce dure is finished Restore successfully completed Backup restore 235 User if nec P Phone Backup Restore 17 08 07 14 42 August 3770 Deleting a user backup on a storage medium You can delete invalid or older backups on your USB medium Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the backup you want Select the softkey to confirm A security prompt is displayed Delete backup 17 08 12 14 42 August 3770 Select the softkey to confirm the option shown and delete the backup Deletion of backups is the responsibility of the user and is therefore not password pro tected 236 Backup restore User if nec P Phone Backup Restore 17 08 07 14 42 August 3770 Displaying backups on USB media Check which backups are stored on the medium The full backup name is made up as follows 1 Date and time e g 03 12 12 16 14 2 Name entered e g DeskPhonelP55G 3 Phone number in brackets e g 3339 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the backup you want Confir
173. or example despite network faults If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Limited service B8 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding gt Page 77 Voicemail Page 58 Callback gt Page 75 Group functions 2 Page 55 Multiline gt Page 124 OpenScape Voice functions gt Page 184 1 Normal for secure or struck through for unsecured voice communication Basic functions 49 gt 47 it nec FE or Incoming calls The OpenScape Desk Phone IP55G rings with the tone signal set when an in coming call is received The call is also visually signalled on the call display If information on the calling party name phone number is transmitted it will ap pear on the graphic display Impe If you have set a pattern melody gt Page 220 or a ringtone gt Page 219 on your phone administrator may have preset a different ringtone or deacti vated the ringtone depending on the call type e g an external or internal call Any settings you are currently making on the phone will be interrupted by an incoming call As soon as the call ends press the Services key to re turn to the point in the menu structure where you were interrupted Answering a call via the handset The phone rings The caller is di
174. ose from the following countries 1 Argentina AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian Federation RU 9 Croatia HR 28 Singapore SG 10 Czech Republic CZ 29 Slovakia SK 11 Denmark DK 30 South Africa ZA 12 Finland FI 31 Spain ES 13 France FR 32 Sweden SE 14 Germany DE 33 Switzerland CH 15 Hungary HU 34 Thailand TH 16 India IN 35 Turkey TR 17 Ireland IE 36 United Kingdom GB 18 Italy IT 37 United States US 19 Japan JP 38 Vietnam VN 1 The phone displays the current setting Individual phone configuration 229 Services User if nec HE Configuration Connected calls Lower IL alert Yes Save amp Exit Alarm on changing the Impact Level If a call switches from a higher to a lower impact level this will be indicated by the pop up text Lower IL change You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated Select the softkey to confirm 230 Individual phone c
175. ou place the call on hold for example to consult with someone else in the room Select the softkey to confirm The video display is interrupted The video image of your call partner appears again when you reconnect Installing a USB camera You will find USB cameras at the following link which are recommended for use on the OpenScape Desk Phone IP 55G While the link refers to OpenStage phones it is likewise valid for OpenScape Desk Phone IP 55G http wiki unify com wiki Video Telephony for OpenStage SIP 60 80 Do not connect any USB cameras that are not supported as this can cause the phone to malfunction Connecting a USB camera Plug the USB connector of the camera into the USB port on the bottom of your OpenScape Desk Phone IP 55G see gt Page 17 If you see the following message the USB camera has been detected and can be used jy New USB device detected video camera USB2 0 Camera Activating and deactivating the video function You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the option shown in the context menu to activate the function The video function is disabled by default Select and confirm the option shown in the context menu to deactivate
176. pact Level llsilseleee ne 229 Network information llsleseeee hr 230 Resetting user data 0 0 hh 231 Initiating the reset 0 eR 9a hse 231 Backup TOSIOl B og ay Ke S pr iheir nau eso opa po a 232 Saving USEMCata eea dia a a e a a a a ee a aUe ae aT a a f ae de 233 Restoring user data bes kan EEan EREE oe aT ERE AEG werd eae E Paga arn e E we 234 Deleting a user backup on a storage mediuM 0000 cee eese 235 Displaying backups on USB media isle 236 12 Contents A EC DUO MEERSELIIRLIIOITTIO OI Zor Recording modes 2 2 420009 beatae dda decd dread pastas ramas a head eet 237 Explanations of recording 0 0 cece eee ee eae 238 Recordable calls 2 2i rti ce esp oe eR ae ed Pe wee 238 Non recordable calls 0 0000 eee eee 238 Enhanced functions 22 4222 bea meum dae iON ema e helen dea Ras head eee 239 The following features are not supported 2 00 0c 239 Recording IPS PE 239 WUWIELIMPEPTCE 239 Recording calls 224 2 ekle esas aaa ted fae taeda da Rr OE RR RUP RR es 239 Using the call recording feature llli 239 Automatic call recording liliis s 240 Manual call recording 2l RR e 240 Call recording with AutoStart lille 240 Controlling call recording lisse RII I n 241 Consultation during call recording llli 241 Second call during call recording llle 242 Call recording while
177. phone functions 115 Beep on auto reconnect You can reconnect a held call both via the CTI application and via the phone A beep sounds when you toggle between an active call and a held call when the function is active You can also configure this setting via the WBM interface gt Page 247 Prerequisite The option was programmed by your administrator Press the key shown until the Settings tab is active User Confirm the option shown if nec gs Enter and confirm the user password Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown CTI calls Select and confirm the option shown AutoReconnect beep Select and confirm the option shown Yes Select and confirm the option shown Select the softkey to confirm 116 Enhanced phone functions Niels Bohr Business 2 Isaac Newton Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable function keys gt Page 92 If you press a direct destination selection key the associated contact or phone number appears and dialling is initiated Prerequisite A DDS key is programmed gt Page 92 Press the programmed DDS key Dialling is initiated Dialling from the local phonebook Press the key shown Select and confirm a contact The phone number is dialled Select the softkey to confirm Select and confirm the preferred phone number
178. phone is busy the logon is rejected If however your administrator enabled Forced logoff during call without setting a time the system does not consider whether or not the remote phone is busy Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode Page 29 to confirm You are prompted to enter your mobility ID Enter and confirm mobility ID usually a phone number You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere Registering Downloading user data The logoff is simultaneously displayed on the remote phone Once logon is com plete the Mobility program key LED lights up and the mobility icon appears on the graphic display 2 Logging on with forced delayed logoff at a remote phone If the remote phone is busy and your administrator enabled Forced logoff during call with a set timeout forced logoff does not occur until this timeout expires Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select the softkey in idle mode Page 29 to confirm You are prompted to enter your mobility ID Mobility function 179 Enter password Enter and confirm mobility ID usually a phone number You are p
179. ptionist Possible functions include Voice calling with variable input of member number to a saved member number Two way voice calling with variable input of member number to a saved member number Prerequisites The team member belongs to the same collective group as you and has like wise been assigned a member number The team member s phone has a loudspeaker voice calling and or a speak erphone function two way voice calling Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the voice calling and two way voice calling functions You can cancel voice calling or two way voice calling by replacing the handset or during a consultation resume the held call Two way voice calling connections can be established from the following states In idle status During manual call holding In a consultation gt Functions such as Call forwarding or Do not disturb are temporarily dis abled on the destination caller s phone by the voice calling and two way voice calling functions 198 OpenScape Voice functions oY TEN Y r3 n Tm Voice calling From your phone you can directly call any team member whose telephone has a loudspeaker Voice calling with variable input of member number Lift the handset Enter the code for voice calling see code table gt Page 201 followed by the on
180. r Headset Nothing Beep Headset Headset Beep Beep Open Headset and Headset and listening loudspeaker loudspeaker Speaker Beep Beep phone Loudspeaker Loudspeaker mode The volume settings can be found from gt Page 217 Further administrator settings for group calls The group call can be picked up both by lifting the handset and via the Pickup call menu option The group call be picked up via the Pickup call menu option but not by just lifting the handset A function key is programmed for Call pickup A pop up menu is opened with the Call pickup function key when a group call is waiting 56 Basic functions Picking up a group call with the call pickup key Prerequisite The Call pickup function key is configured Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup function key The phone can also ring when idle A group call is waiting The Call pickup function key flashes The group call is not shown on the display Press the key with the Call pickup function The group call is now shown on the display with Pickup Caller for Party The pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your administrator has set up the group call such that it will be shown immediately on the display and the context menu will change A group call is waiting and is shown on the display with Pickup Caller for
181. r password Confirm password Phone lock Lock phone Yes Network information Phone address Web address IP address Globale IPv6 Adresse Lokale IPv6 Adresse LAN RX LAN TX PC RX PC TX LAN autonegotiated LAN information PC autonegotiated PC information Diagnostic information Page 245 Reset Reset all user data Function key data Yes No 2 Page 170 2 Page 173 No gt Page 230 C C C C Yes 10 Mbps full duplex Yes Link down gt Page 231 No gt Page 98 Local user menu 260 Key functions Normal You can program the following functions at the Normal function key level Selected dialling Repeat dialling Forward all calls Forward no reply Forward busy CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Mobility Directed pickup Callback Cancel callbacks Consultation Call Waiting toggle Immediate ring PreView Call recording Start application Built in fwd Pause callbacks Resume callbacks 261 Local user menu Shifted You can program the following functions at the Shifted function key level S
182. r speakerphone function will be switched on As soon as the connection has been established you will hear a confirmation tone announcement and can reach the destination caller via this caller s speak erphone function OpenScape Voice functions 199 s Y Announcing the local phone number You can use this function in order for example to identify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset Enter the code for Announcing the local phone number see code table gt Page 201 The phone number is announced Then hang up 200 OpenScape Voice functions Y u Y E Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two functions could be used alternatively if you have disabled the call journal gt Page 163 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval the last answered call the last missed call the last picked up call group call Lift the handset Enter the code for dialling the last answered caller see code table gt Page 201 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Enter the code for dialling the last call
183. rd parties gain ing information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by de fault D When you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no longer redial the last number dialled gt Page 65 You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu to deactivate the call journal The message Call Log is disabled is shown on the display Select and confirm the option shown in the context menu to reactivate the call journal Select the softkey to confirm Impe If the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are de leted Logging missed calls The following two options are available to you Answered elsewhere Delete entry All missed called intended for this line are logged and new missed calls are dis played If the Exclude option is selected for Answered elsewhere missed calls for thi
184. re forwarded immediately to the respective sec retary phone A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key Secretary 1 Secretary 1 Secretary 2 Secretary 2 Executive 1 Executive 1 Executive 2 Executive 2 Prerequisites The following call forwards are configured Page 77 e For All calls from Executive 1 to Secretary 1 For Allcalls from Executive 2 to Secretary 2 Forward on Busy and forward on No reply from Secretary 1 to Secretary 2 Forward on Busy and forward on No reply from Secretary 2 to Secretary 1 Allow call waiting should be activated on the secretaries phones gt Page 109 This function can optionally be activated and deactivated using a key if a key has been configured for it Line and direct station selection keys have been configured by administrator and Transfer on hangup and server features have been activated Making calls with multiple lines 135 Accepting a call Incoming calls for the executives should be forwarded immediately to the as signed secretary and answered there The line overview gt Page 138 shows whether the executive has activated call forwarding Accepting calls at the secretary phone An incoming call for Executive 1 rings at the assigned Secretary 1 The line key of the Secretary 1 phone flashes The Secretary 1 direct station selection
185. repeatedly until the required tab is dis played Page 21 4 Use the navigation block to conveniently navigate through the applications on your tele phone Page 22 You can customise your telephone by assigning phone numbers and functions to the pro grammable keys gt Page 24 6 The function keys allow you to call up frequently used functions during a call e g call for warding call transfer gt Page 21 Audio keys are also available allowing you to optimally configure the audio features on your telephone gt Page 21 16 Getting to know the OpenScape Desk Phone IP 55G 8 The softkeys allow you to call up other functions e g Disconnect Page 29 9 Incoming calls and new voicemails are visually signalled via the call display 10 The dialpad can be used to enter phone numbers and write text Page 26 Getting to know the OpenScape Desk Phone IP 55G 17 Ports on the underside of the phone USB memory stick or USB camera Network switch as NANUAAASUNANNIANANNINDS Headset Power supply unit if necessary Properties of your OpenScape Desk Phone IP 55G OpenScape Desk Phone IP 55G EHE Colour TFT SEL 320x240 pixels Illuminated display c Programmable keys 8 Full duplex speakerphone func tion v Headset A USB master A Interface for key modules c 10 100 1000 Mbps switch gt Page 18 d Ip
186. rm the saved destination phone number with the softkey displayed Call forwarding to this destination is immediately activated for Unconditional and the Forward key illuminates Saving destination phone numbers for call forwarding Impe You can alternatively enter the call forwarding settings via the user menu gt Page 101 or also using the WBM interface gt Page 247 Press the key shown The message Set forward on to is displayed with the last forwarding destination used and the Softkey Liste offers the following options Accept Enter dest Settings Cancel Select the softkey to confirm You are then offered three forwarding types in the Forwarding menu with three call types each and with frequently used destination numbers preassigned by default Unconditional Any call External only calls Internal only calls Busy Any call External only calls Internal only calls Noreply Any call External only calls Internal only calls Edit favorites Saving a destination phone number Call forwarding 87 Unconditional L1 Any call C External only calls C Internal only calls Enter dest Select the forwarding type and confirm here for instance Unconditional Select the call type Select the option shown Select the option shown Select the softkey to confirm Enter edit and confirm the destination phone numb
187. rompted to enter the password Enter and confirm the user password The following mobility messages appear in the display Logging off elsewhere Validating D At the same time the graphic display on the busy remote phone shows Forced logoff After the set timeout the active call is ended and remote logoff is performed Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon appears on the graphic display Z 180 Video function f veon or Video function You can connect a USB camera to your OpenScape Desk Phone IP 55G so that during a call you can see the other call partner assuming he or she has also con nected a camera and vice versa see gt Page 32 The video function is dis abled by default gt Page 183 as it is not yet fully supported by all telephone systems Prerequisite A suitable USB camera is connected and the video function has been approved by the administrator and activated by you gt Page 183 Activating and deactivating the function temporarily You can activate and deactivate the video function temporarily via softkeys in idle mode Confirm with the softkey to disable Confirm with the softkey to enable Self view Prerequisite The phone is in idle mode In order to test whether your USB camera is working properly activate the Self view function via the softkey see also gt Page 32 Sele
188. rs even if there are no messages waiting Lift the handset Press this key The mailbox answers Follow the voice instructions You may need to enter a password You can call the mailbox any time you see the Please dial prompt on the Ld display Basic functions 59 JE IA Call control 2nd alert To ensure that you do not miss any important calls administrator can configure a key that flashes when a call is waiting for instance when you are dialling a number or when two calls come in simultaneously IIE 2nd alert does not work with multi line phones Two calls simultaneously Prerequisite The 2nd alert 2nd alert key is set up by administrator and call waiting is permitted gt Page 109 Two calls ring at the same time Caller information for the first caller is displayed and you have the following op tions Accept Reject Deflect The 2nd alert function key flashes and you hear an alerting tone Displaying second caller If you press the flashing 2nd alert function key you will be shown information on the second caller and you will likewise be given the three options to choose from Returning to first caller By pressing the flashing 2nd alert function key again you will be shown the in formation on the first caller again Accepting a call If you accept one of the two calls the other call is treated as a second call see gt Page 107 60 Basic functions Y
189. s line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged see also gt Page 55 The Exclude setting is recommended if groups are set up Phonebooks and call lists 165 Missed calls you called back are deleted automatically in the default setting De lete when called You can prevent this by selecting the option Manually for Delete entry and delete these calls specifically yourself You can also configure this setting via the web interface Page 247 Services Press the key shown until the Settings tab is active User Confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Call logging Select and confirm the option shown Missed calls Select the option shown 166 Phonebooks and call lists Answered elsewhere Include Exclude or Delete entry When called Manually Save amp Exit Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a green checkmark Select and confirm the option shown Select and confirm the option shown in the context menu to prevent calls an swered by other subscribers being displayed in the list Deleting missed calls when called Select and confirm the option shown Select and confirm the option shown in the context menu to delete entries man ua
190. s the loudspeaker key or wait until the autodial delay expires to set up a call when dialling with the handset on hook Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select a value between 1 and 9 and confirm Select the softkey to confirm D s Automatic dial delay does not work if you are using a dial plan and Imme diate dialling is configured see Page 63 The number is automatically dialled as soon as the string entered matches an entry in the dial plan Enhanced phone functions 119 User if nec P Configuration Outgoing calls Busy when dialling Yes R S J Save amp Exit Allowing Busy when dialling If you activate this function an incoming call received while you are performing dialling is rejected The caller then hears the busy signal Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm This setup option can also be found in the Incoming calls Handling Ld menu
191. se To executive Mobile The following is then displayed in the E A Cockpit overview menu To Assistant Regular mobile Regular to number if At Desk otherwise To a number The following is then displayed in the E A Cockpit overview menu To Assistant Regular to number Strict To Assistant in any case Desk Box or Mobile The following is then displayed in the E A Cockpit overview menu To Assistant Strict Impe If each other respective secretaries have the At Desk status gt Page 144 calls are forwarded here in any case Making calls with multiple lines 143 8 To Mobile gt 5 To 312012 Forwarding calls to a mobile phone Calls can for example be forwarded to the mobile phone from Executive 1 Select and confirm the option shown Calls are forwarded to a predefined mobile phone number Forwarding calls to a variable number Calls can be forwarded to any number Select and confirm the option shown You can change the number beforehand using the softkey D Executive 1 and Executive 2 manage the call forwarding themselves using the My status option The change is displayed on the secretary phones 144 Making calls with multiple lines My status At Desk gt Managing secretary statuses The My status option on the secretary phone is used to set the presence status and if required to configure call forwarding Configuring status and call forwarding Confirm the op
192. se note the information in relation to call lists on gt Page 162 118 Enhanced phone functions Services User if nec Configuration Outgoing calls Autodial delay 5 Save amp Exit Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number s last digit The autodial delay can be used when dialling in idle mode when deflecting an incoming call when conducting a consultation when transferring an answered call The delay can be reduced by performing one of the following activities Pressing the key g amp This always works Lifting the handset This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook Pressing the loudspeaker key This only works if the phone number was en tered when the phone was idle and the loudspeaker key was not illuminated or if the phone number was entered for a consultation call and the loudspeaker key was not illuminated pe If an emergency number is preset by your administrator the autodial delay for this phone number is reduced to one second Settings for autodial delay You can also configure this setting via the WBM interface Page 247 Ur a The setting does not affect automatic emergency number dialling If you select Autodial delay you must either confirm with the softkey Dial pres
193. sequence Select the option shown Select the softkey to confirm Select the required Pattern sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Pattern melody with the selected Pat tern sequence Confirm the selected Pattern sequence Select the softkey to confirm Activating deactivating the ringer You can see whether the function is activated or deactivated from the corre sponding icon in the status bar on the display gt Page 27 Hold down the key shown Adjusting the volume during a call You are conducting a call Adjust the call volume 1 The phone displays the current setting 224 Individual phone configuration Tone and indication with an unsecured voice connection Use this option to activate an alert tone that you hear when a secure voice con nection with the party you are currently talking to ceases to be secure The mes sage Nonsecure connection also appears Prerequisite Secure connection setup is the preference set by your adminis trator You can also configure this setting via the WBM interface Page 247 Press the key shown until the Settings tab is active User Confirm the option shown if nec gs Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Secure call alert Select and confirm the option shown Yes Select and confirm the option show
194. ser Phone Display Brightness L Decrease or Increase Save amp Exit Display brightness You can adjust the brightness of the display to suit your ambient lighting You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey Select the softkey to end Select the softkey to confirm 208 Individual phone configuration User Phone Display Key mod contrast Lo AES Decrease Save amp Exit or Contrast for the OpenStage Key Module If you have connected an OpenStage Key Module you can adjust the key label contrast to suit your ambient lighting You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown Adjust gradually using the softkey Adjust gradually using the softkey Select the softkey to end Select the softkey to confirm Individual phone configuration 209 Ser
195. sfer call 21 Deflecting 22 Shift 23 Conference 24 Headset 25 Do not disturb 26 Group pickup 27 Repertory dial 28 Feature toggle 29 Mobility 30 Directed pickup 31 Trennen 32 Callback 33 Cancel callbacks 34 Consult 35 Call Waiting toggle 36 Immediate ring 37 PreView 38 Start application 39 Call recording 40 Built in fwd 41 Personal directory 42 Pause callbacks 43 Resume callbacks 44 Video on 45 Corporate directory 46 Programmable function keys 93 p or User if nec gs Phone Program keys Programming function keys Initiating programming Directly via the function key Hold down the key you want to assign a function to until the programming prompt is displayed D If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu ask your admin istrator about the current setting Confirm to begin programming The key illuminates continuously Via the user menu You can also program keys via the user menu Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown You are prompted to press the key you wish to program Press the key you want to program with a function The key illuminates continu ously Programmable function keys Beginning programming
196. splayed D If the phone number is stored in the local telephone the associated name is shown on the display must be activated by administrator Lift the handset Adjust the speaker volume Answering a call via the loudspeaker speakerphone mode The phone rings The caller is displayed The context menu display changes Select the softkey to confirm The Speaker key lights up Press the key shown The key lights up The speakerphone function is activated Adjust the call volume 50 Basic functions Suggestions for using speakerphone mode Tell the other party that speakerphone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Accepting a call via the headset Prerequisite A headset is connected IIE Make sure your headset port is set up properly gt Page 221 Answering calls via the headset key The phone rings The Headset key flashes Press the key shown Adjust the call volume gt Page 22 Answering calls automatically via the headset Prerequisite The administrator has additionally configured a key with the Au to Headset function AICS Zip tone gt Page 92 Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate A short acoustic signal is heard on the headset for a call and the connection is established If
197. st not be the default setting 000000 Check if necessary whether the telephone lock function has been activat ed for you by administrator Activating the phone lock Hold down the key shown until Phone lock Confirm lock appears Select the softkey to confirm The phone lock activates immediately Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select the softkey to confirm The phone is locked Impe If an emergency number is entered on the phone by administrator Emer gency call appears on the display for selection when you have activated the lock You can also enter the emergency number via the dialpad Unlocking the phone The display shows Phone locked There are two options available for unlocking the phone Unlock user Unlock admin Select the softkey to confirm if you know the user password You are prompted to enter the user password Select the softkey to confirm if you only know the administrator password You are prompted to enter the administrator password 174 Privacy security Enter and confirm the User password or administrator password The phone is unlocked if the password was correct lo If the telephone is locked an emergency number entered
198. stem gt Page 123 If a preview is set up and activated for the relevant line gt Page 152 you have to press the line key a second time following the preview in order to connect 130 Making calls with multiple lines The key of a secondary line illuminates it is busy You want to connect to the call Press the illuminated line key A conference is established You are connected to the parties on the secondary line The key continues to illuminate and the con ference is shown on the display D If there is already a conference on the secondary line you are connected to this conference The conference is shown on the display You can now Put the secondary line on hold Leave the conference on the secondary line Make a consultation call Accept a second call Alternate between a new call party and a conference on the secondary line Include a call party from a consultation or a second call in the conference Making calls with multiple lines 131 LE or DSS call 1 Direct station selection keys Apart from line keys administrator can also configure direct station selection DSS keys You can use a DSS key to call an internal station directly pick up calls for this station or forward calls directly to it Calling a station directly You cannot use DSS if the user is on another call flashing LED Calling from the idle menu Press the relevant DSS key Press the key shown until the
199. subscriber s phone rings You receive a call with a lower impact level Following dialling with a lower impact level Forwarded call with a lower impact level Reconnecting with a lower impact level The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold Call recording has started The voice connection is secure The voice connection is not secure 267 Display icons MultiLine Call for the corresponding line Call for a line with suppressed ringtone gt Page 153 Hold reminder is activated Page 104 The line is currently not available The line is busy The line is free Primary business number Secondary business number Mobile phone number Private phone number E A Cockpit Not available Available Call forward to assistant if available Ring immediately call forwarding cleared Call forwarding to mobile phone Call forwarding to answering machine Call forwarding to a number
200. t Executive 1 and confirm the option shown The mobile phone rings and Executive 1 answers If you have a call on hold you can connect the other station with Executive 1 by simply hanging up Answering and connecting calls The procedure for answering and connecting calls in the team is exactly the same as described in Chapter Making calls in an executive secretary team gt Page 134 Second call Prerequisite Allow call waiting is activated The respective other secretary has the Off Desk status or The other secretary is already on a call and active call forwarding is set for your phone If you receive a second call you can accept ignore forward or reject it Detailed information on this can be found from Page 107 If you have answered a second call you can connect the call via consultation or using the DSS keys Making calls with multiple lines 147 Services User k if nec P Configuration Keyset Lines Primary Line 1 Allow in overview gt Yes Settings for MultiLine keyset The details for each keyset line contain supplementary information for the user The following uneditable fields are displayed Address Displays the phone number for the line Ringer on off Shows whether the ringer is activated for this line Selection sequence Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for th
201. t the handset OpenScape Voice functions 193 Y i Enter the code for the edit mode see code table Page 201 Edit mode opens and you hear an announcement with the following information Feature name Current status active inactive Number of numbers currently on the parallel call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement Activating deactivating parallel call via code You can activate deactivate the parallel call without having to change to edit mode Prerequisite You have already entered numbers in the parallel call list Lift the handset Enter the code to activate or deactivate the parallel call see code table gt Page 201 194 OpenScape Voice functions a Y
202. t the handset Enter the code see the table of codes Page 201 Various announcements deliver the following information The name of the feature selective call acceptance The current status active or inactive The current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries from the selection list check the selection list activate or deactivate the function For call rejection As for selective call acceptance you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls Your adminis trator knows how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the se lection list the caller is notified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is put through to you as usual Lift the handset Enter the code see the table of codes Page 201 Various announcements deliver the following information The name of the feature selective call rejection The current status active or inactive The current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries from the selection list check the select
203. the call journal is disabled gt Page 163 If missed calls for this connection were answered by other subscribers these calls are not listed in the Missed list or are marked with a green checkmark in accordance with the setting in the call logging Page 164 Logging for call forwarding was also changed in the framework of the new call logging All types of forwarded calls are now only logged under Forwarded and no longer as before partly also as Missed This is regardless of how the new parameter for missed calls is defined Applications available on your OpenScape Desk Phone IP 55G 41 Managing call lists Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is overwritten Multiple calls from the same number are only listed once The number of call attempts along with additional data can be viewed by pressing the Details key on the display The following data is saved for example for missed calls Phone number name depending on available data Number of call attempts The time of the last call attempt for each listed caller in relation to the current day otherwise the date of the last call attempt Example Received tab Additional tabs 09 47 4 Mo 13 04 13 3057 155 Time of call Number of attempts George Cloonye L amp j 3009 Selected new entry Recording Call waiting Old entry P Da l Deis l Deme l voe The following options are
204. the following options from the context menu to move an individual line Move up Move down Move to top Move to bottom Select and confirm the option shown to arrange the lines in the same sequence as the line keys Select and confirm the option shown to display all line keys in the overview Ur The setting made for Allow in overview Page 147 is ignored here Select the softkey to confirm 152 Making calls with multiple lines Line preview Prerequisite You are already on a call on one line and a further call rings on a secondary line You have programmed a function key with the Preview function gt Page 92 Preview for a call Prerequisite Your administrator has deactivated the permanent preview func tion Press the Preview function key The key illuminates The preview function is temporarily activated Press the flashing line key A popup window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup closes itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your administrator has activated the permanent preview function Press the Preview function key This way the preview for all lines with preview mode remains active until you press the Preview function key again pe If the line preview has been d
205. the line overview The softkeys of a selected line offer the following options with Own free line Select View Own line with active call Hold Clear replace handset View Own line with held call Retrieve View Other free line Select View Other line with active call Hold Clear replace handset View Other line with held call Retrieve View Other line busy View Connecting 1 After a period of time set by administrator the tab of the selected line is displayed as a preview 2 The connect function must be activated by the administrator Applications available on your OpenScape Desk Phone IP 55G 37 Phonebooks In addition to the local phonebook this application also contains entries from other directory ser vices such as an LDAP corporate directory To access Press the amp key repeatedly until the required tab is displayed see also gt Page 22 Example M Tab 09 47 4 Mo 13 04 13 3057 155 aa Personal Eg Bernoulli Daniel amp Bohr Niels 3 Chadwick James x v Curie Marie Contacts Broup pickup Hi Einstein Albert Recording s Faraday Michael Further entries are avail Call waiting Watt James ie De el Pe 75 Phonebook icons Primary business number Secondary business number g Mobile phone number c Private phone number Searching contacts Whe
206. the manual Settings Operations and settings that can be made both at the phone and over the web interface are indi cated by an icon and page reference f refers to an operation or setting performed directly on the phone refers to an operation or setting performed via the web interface Service The Unify GmbH amp Co KG service department can only help you if you experience problems or defects with the phone Should you have any questions regarding operation your specialist retailer or network administra tor will gladly help you For queries regarding connection of the telephone please contact your network provider If you experience problems or defects with the phone please dial the service number for your country 14 General information Intended use The OpenScape Desk Phone IP 55G phone is a desktop unit designed for voice transmission and for connection to the LAN It can also be used as a workstation device Any other use is regarded as unauthorised Telephone type The identification details exact product designation and serial number of your telephone can be found on the nameplate on the underside of the base unit Specific details concerning your com munications platform can be obtained from your service technician Please have this information ready when you contact our service department regarding faults or problems with the product opeakerphone quality and display legibility To ensure good speak
207. the stored number Page 97 If you hold the key down you will be prompted to start programming this function key If the promptis not displayed or a programmed function is not executed you can only launch Ii Men a key programming via the user menu ask your administrator about the current setting A label indicating the key s function is displayed to the left of the key it cannot be changed You can change the labels for repdial keys according to your requirements The status of a function is shown by the LED on the corresponding key Il Line and DDS keys can only be programmed by administrator via the service menu Meaning of LED displays on function keys Meaning of function key Grey The function is deactivated Flashing Indicates the function status On The function is activated 1 Inthis manual flashing keys are identified by this icon regardless of the flashing interval The flashing interval repre sents different statuses which are described in detail in the corresponding sections of the manual Getting to know the OpenScape Desk Phone IP 55G 25 Line keys on multi line phones only The programmable keys on multi line phones function as line or trunk keys Each key that is as signed the trunk function corresponds to a line This means up to eight lines can be configured on the OpenScape Desk Phone IP 55G A distinction is made here between primary secondary and phantom lines Eac
208. time for all line keys using a func tion key Page 97 Making calls with multiple lines 149 User if nec P Configuration Keyset Lines Line 1 Ringer file ABC mp3 Save amp Exit Setting the ringtone for lines If special ringtones have been configured by administrator for lines you can ad just these here to suit your requirements You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Selecting the ringer Select the option shown Select the softkey to confirm Select the ringtone file or pattern you want in the context menu You will im mediately hear the associated ringer melody Confirm the selected ringtone file Select the softkey to confirm 1 The phone displays the current setting 150 Making calls with multiple lines Pattern melody Save amp Exit Pattern sequence U n Save amp Exit Selecting the pattern melody The following setting is only effective if you selected Pattern under the ringer option Select the option shown Select the softkey to confirm Select the required pattern melody
209. tination the administrator may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the phone The activation code which must be provided to you by the adminis trator and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the actual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the Open Scape Voice Trace Manager 48 Basic functions Basic functions Impe Please read the introductory chapters Getting to know your OpenScape Desk Phone IP55G gt Page 15 and Applications available on your OpenScape Desk Phone IP55G gt Page 33 carefully before per forming any of the steps described here on your phone Secure voice communication Prerequisite The secure voice communication option must be activated by ad ministrator If you call a party or receive a call from a party over a secure connection a pad lock icon appears on the other party s row on your graphic display You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message Unencrypted call see gt Page 224 Emergency mode If a failover system has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system f
210. ting the video function lille 183 OpensScape Voice functions is ve ped sue RAE ERR 9 184 Feature toggle key for hunt group ilie nh 184 Making anonymous calls lille teas 185 DeactivatiiiQg 222 ended mh ge nare Re a Decus Ds aide RAISES REDI EN ee ee 185 Activatitig aste ktm UI eg meni ead e da PU den UE Deas fan veda Maes 185 Deactivating anonymous calling temporarily for the next call 0 0 eee ae 186 Deactivating anonymous calling temporarily for the next call 0 eee eae 186 Creating a list for selective calls llle RII 187 For call acceptance 00000 cee lr 187 For call rejection a dee vrii en her tE rase ge XR BG RUP GRUPO POLOS Pag Re ec CUR 187 ANONYMOUS calls 21229 be dae Sid eee dev qaia Dau gen qa uec hee 188 heJectig dose ue Re RR ERU e eu Tae a 2 Del ee ELE 188 oso MC TT 188 Using abbreviated dialling lille eae 189 Call tracing ii oil LER ENesU RIP ERIS ida dda Cia cupa dente eus 189 Hunt group TUNCUIONS c 190 Making aline PUSY css corer lille RR hr 190 Marking the last line in the hunt group chain liliis 191 Reach ability du epp ene ads dha i SUR eee E Reden os naa PRU RU 192 0 7 M TI LDR TTI 192 scum 192 Paknio a Calls PE 194 Park aCallts4 ifie Sate Pha Le eh vedete ba ERE 194 Bijou ING mL Pn 194 Silent monitoring ai esee R9 rop e pde RR e pa T RA en E D RR 195 Active silent monitoring lille eee 195
211. tings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Enter the phone number to which the station should be deflected and confirm D Entering a destination phone number is not mandatory when call deflec tion is active If you want to deflect a call you are prompted to enter a des tination phone number if none is stored Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key has been configured and the deflect function has been acti vated by administrator gt Page 133 Information only as set by administrator Yes or No Select the softkey to confirm Enhanced phone functions 101 Configuring call forwarding DU The call forwarding settings can also be entered via the Forwarding key gt Page 78 You can also configure this setting via the WBM interface Page 247 Services Press the key shown until Settings is active User Confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown Forwarding Select and confirm the option shown Configuring c
212. tion shown The Set Status dialog opens The following options are available in the Set Status menu At Desk Off Desk To 31201 Deputy 123456 on Select the required option and confirm this If a representative is activated Dep uty 123456 off appears in the options list If Secretary 1 only has the Off Desk status all his or her calls are automatically forwarded to Secretary 2 If you activate one of the two call forwardings the At Desk or Off Desk status does not affect these If the To Assistant Strict setting on the executive phone is activated the vari able call forwarding and the call forwarding to the representative only takes ef fect if the other secretary has the Off Desk status or has activated call forward ing to a representative or variable number The To variable call forwarding and call forwarding to a representative can be configured simultaneously Deputy Forwards calls for the executive phones Variable call forwarding Forwards calls for the secretary phone m If the respective other secretary has the At Desk status calls are for warded in any case The current status of call forwardings is displayed on the My phone tab on the respective executive phone Making calls with multiple lines 145 My status At Desk Secretary 1 At Desk Secretary 1 Off Desk Changing the call forwarding destination Select the option shown The softkeys are
213. to confirm Enhanced phone functions 105 Activating deactivating Hold and hang up This function works in the following call scenarios You have placed a call on hold and hang up You are conducting a consultation call and the second party hangs up You have answered a second call and you or the second party hangs up You can use Hold and hang up to determine whether you will be prompted im mediately or after a defined time to retrieve the held call III This function cannot be used on multi line phones You can also configure this setting via the WBM interface Page 247 Press the key shown until Settings is active User Confirm the option shown if nec ri Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Hold and hang up Select and confirm the option shown Yes Select and confirm the option shown in the context menu to activate the function or No Select and confirm the option shown to deactivate the function again The func tion is always deactivated by default Select the softkey to confirm 106 Enhanced phone functions Services User i if nec HE Configuration Connected calls Music on hold Yes Save amp Exit Music on hold If the Music on hold option is active music is played back when you are placed on hold by another party You c
214. to the left Move cursor one character to the right Copy entire content of the active field to the clipboard Insert clipboard content at cursor position Existing content is not overwritten Cancel an action without saving Confirm changes Getting to know the OpenScape Desk Phone IP 55G 29 Context dependent displays Depending on the situation at hand the graphic display on your OpenScape Desk Phone IP 55G displays different content to which you can respond intuitively Idle mode In addition to the status bar and the programmable key list the graphic display offers a wide range of context dependent displays 11 53 Fr 12 04 13 3339 Status bar gt Page 27 Shift key Niels Bohr SES Programmable key list Marie Curie gt Page 24 Albert Einstein Michael Faraday Joseph von Fr Stephen Haw EN NER Context dependent softkeys Softkey list in idle mode You can call up different functions in idle mode using the respective softkey The list entries may vary The softkey list can contain the following entries in idle mode Repeat dialling Ringer off Do not disturb on Directed pickup Telephony dialogs The dialogs in the lower area of the display prompt you to input data or provide you with informa tion about the call states Example In idle state enter a phone number using the dialpad li 08912345 Once you have entered the first digit several
215. tones Photos Screensavers Call list entries The USB mass storage device is only used to back up and restore the user area in the phone memory You do not have to remove the USB medium after a back up You can create multiple backups on the medium and restore them as re quired You can also restore the backups saved on another phone as a means of transporting your settings and data for instance if your phone has to be re placed A restore operation only works if the relevant settings are enabled on the phone and the current software release supports these settings Every backup is given a separate name and is password protected Setting the password encrypts the content of the backup Data can only be restored after entering the set password The backup file is not automatically deleted after a restore operation mp A USB mass storage device must be connected to the USB port provided so that the options described below are available to you Otherwise you are only offered the Close option Backup restore 233 Saving user data Press the key shown until the Settings tab is active User Confirm the option shown if nec i Enter and confirm the user password Phone Select and confirm the option shown Backup Restore Select and confirm the option shown Creating a new backup Select the softkey to confirm Replacing an existing backup 17 08 07 14 42 August 3770 Select and confirm the backup availabl
216. type see gt Page 84 Settings O Unconditional gt gt Page 82 Enter destination softkey gt Page 79 List of saved numbers context menu if applicable Edit favorites softkey gt Page 79 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy softkey gt Page 79 Paste softkey if copying is active gt Page 79 O Busy gt gt Page 82 Enter destination softkey gt Page 79 List of saved numbers context menu if applicable Edit favorites softkey gt Page 79 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy softkey gt Page 79 Paste softkey if copying is active gt Page 79 1 Information read only 255 Local user menu O No reply after 1 s gt gt Page 82 Enter destination softkey gt Page 79 List of saved numbers context menu if applicable Edit favorites softkey gt Page 79 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy softkey gt Page 79 Paste softkey if copying is active gt Page 79 Set delayl gt Page 83 Alerts Visual alerts No gt Page 101 Yes No Audible alerts No gt Page 101 Yes No Forwarding party Display last gt Page 101 Display first Display last Handling Allow call waiting Yes gt Page 109
217. ual settings Page 147 Incoming calls Depending on your individual settings you will be notified of incoming calls gt Page 220 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See gt Page 48 and gt Page 99 Accepting a call via the headset Press the flashing key for the main line Press the answer key on the headset to answer the call Making calls with multiple lines 125 or Accepting calls for secondary lines Prerequisite The secondary line is configured on your multi line telephone Using the handset Lift the handset Conduct call D The line that rings is automatically selected If calls are ringing on more than one line you will be connected to the line that has been ringing the longest Using the line keys Press the flashing line key Speakerphone mode Select the softkey to confirm Speakerphone mode Making calls You must seize a line before you can make calls on a multi line telephone Line seizure can be configured on an individual basis Your administrator can de termine if the lines on your telephone can be automatically seized and with which priority IE If you have seized a secondary line this line is reserved for you for making calls for a specific period as defined by the administrator No other user can seize this line during this period even if the line is also assigned to this user s telepho
218. ud ee dd oe xe FAR i Peed eee eee qa x Xue vy 153 Selecting a preferred phone number 00000 c eee eee eee eee 154 Deleting all phonebook entrieS 1 2 eee 154 Managing contact groups essersi dara SEERA EEE hrs 155 Deleting a group ix ue iana a aA a NA ERA EEE RA e edad 156 Saving a picture for a contact oao 0 0 dada tii tadika hr 156 Quick search in the phonebook 000 00 cee eee eee 157 Changing the display format for contacts liliis 158 Corporate directory zs isa Mien oad Fe Avs ee Re ARE A eRe XN EA HA E aug ae 159 Searching fora contact 2 0 02 5644 4ae se bbe deed bbb ek upheld Rubi bd dd 159 Quick search sic issues a de o ee aa an a a eed A KARTEN A E E eee as dn 161 Copying entries to the local phonebook auaa aaua 161 Caliste see wate ks EN MUN ET e 162 Viewing detalls 2 2 eed RSIqEE REIR dad d beeppeet ebbe pere E eder ds 162 Deleting entries seg eee entre edd REOR RR REN Ne dd RM aA 162 Copying entries from the call lists into the personal phonebook 0 0000 eect hr 163 Call logging iie deberiPRRERPPRRDIe x3 eph RETI EReodebebppiee 4X 9p 164 Privado SOCUl lU s u aed dede 454 4448408004 ele ld 167 Deactivating the ringtone liliis eh 167 Deactivating the ringer temporarily for incoming calls and reactivating it 168 Do not disturb zd rok RM pex NR ee bane T a E ET dn ER e ek 168 Enabling Do not disturb via key 2 eee 168 E
219. ult setting is off O External only calls 3335 O Internal only calls 3336 and confirm your selection for instance External The call type is activated Press once more to deactivate this call type again You can also activate all three call types The call type Any call has priority in this case and all calls are forwarded to the defined destination phone number Call forwarding for the call types External and Internal can be activated at the same time INT EXT is then shown on the display for the forwarding type Un conditional The call forwarding settings can appear as follows O Any call 3339 default setting is off M External only calls 3335 M Internal only calls 3336 Ip All call types are deactivated automatically for the forwarding type Uncon ditional Previously activated call forwarding for all call types remains ac tivated with the forwarding types Busy and No reply until deactivated manually by you Activated call forwarding for Busy and No reply is indi cated in the list by the call forwarding icon Press to open the call view If you selected the forwarding type Unconditional and activated a call type here the call type is shown on the display with the call forwarding icon and the Forward key illuminates Nothing is shown on the dis play for the forwarding types Busy and No reply Call forwarding chain Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activate
220. utive 1 answers Transferring is not wanted The Secretary 1 takes the call back Select the softkey to confirm The Secretary 1 is reconnected with the caller Toggle disconnect or conference During a consultation call Secretary 1 can toggle between Executive 1 and the caller initiate a conference or disconnect one of the two call parties More on this subject can be found on pages Page 70 and Page 120 138 Making calls with multiple lines DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group The DSS keys are also used for consultation calls Press a team member s DSS key The relevant phone rings and the party an Swers Using line overview To view the status of the lines change from the My phone tab to the Overview tab on the phone screen 10 23 MON 26 01 09 Secretary 1 Overview DSS Executive2 Line busy DSS Secretary 2 0123456632419 Line gt Bohr Niels DSS Executive 1 Line forwarded Meeting Line forwarded Further information on the line status can be found on gt Page 35 The executive secretary team can be expanded with line keys by the adminis trator These lines keys however have no influence on the behaviour of the ex ecutive secretary configuration Making calls with multiple lines 139 Executive secretary with Executive Assistant Cockpit An Executive secretary team is
221. uto reconnect ty gt Page 115 Connected calls Allow call transfer t amp j gt Page 112 Allow call joining t amp j gt Page 72 Allow exit conference ty gt Page 122 Allow hold reminder gt Page 104 Hold reminder delay minutes y gt Page 104 Hold and hang up ty gt Page 105 Allow music on hold 9 gt Page 106 Allow conferences gt Page 121 Allow secure call alert y gt Page 224 Toggle associate 7 gt Page 110 Lower IL alert J gt Page 229 Keyset Lines Ring delay seconds tY gt Page 148 Allow in overview Y gt Page 147 Address Primary line Ring on off Ringer melody ty gt Page 150 Ringer tone sequence j gt Page 150 Ringtone gt Page 149 Selection order Hot warm linel Hot warm destination gt Page 129 Overview Use FPK order gt Page 151 Add all lines gt Page 151 Reordering directions Move down Move to bottom Move to top Move up J gt Page 151 Busy Lamp Field BLF Busy Lamp Field not for OpenScape Voice Call logging General Enable call log 3 gt Page 164 Missed calls gt Page 164 Answered elsewhere Delete entry Video Call Video on t amp j gt Page 183 Phone Display Display settings Slider brightness j gt Page 207 Key mod contrast fj gt Page 208 Misc 1 Information read only 2 Operation of the missed calls logging function
222. vices User if nec P Phone Screensaver Enabled Yes Screensaver Activate a screensaver for the telephone idle state mp Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely You can also configure this setting via the WBM interface gt Page 247 Activating the screensaver Prerequisite Your administrator has uploaded pictures to the OpenScape Desk Phone Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown 1 Select and confirm the option shown in the context menu Select the softkey to confirm 1 The phone displays the current setting 210 Individual phone configuration User if nec P Phone Screensaver Start Min Automatic screensaver activation Set how long OpenScape Desk Phone should be idle before the screensaver automatically activates You can also configure this setting via the WBM interface gt Page 247 Press the key shown until the Settings tab is active Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Confirm the option shown Select the required value between 0 a
223. wing advisories while a call is being recorded The recording symbol ao on the display permanent Beep repeated at intervals for you and your call partner Beep single at the start of recording for you and your call partner The audible advisory can also be switched off Please check with the adminis trator MultiLine There is no difference between multi line calls and single line calls when it comes to recording calls If recording has started the call is recorded otherwise not The recording status of a line continues as long as calls are connected to this line For example if line A is being recorded initiated manually and you switch to line B or line A is placed on manual hold and you switch to line B the recording is ended and a partial recording saved If you disable recording for the call on line B mode manual or autostart and Switch back to line A the recording for line A is not started again The operating modes mentioned All Calls AutoStart or Manual refer to the tele phone and are therefore the same for all lines Recording calls Using the call recording feature The recording function can be used in a similar way to a recorder for example for recording music The recorder can be Switched on standby Switched off or stopped Started Paused 1 Server based conference only 240 Call recording or E LZ on or a5 EE Automatic call recording This is the si
224. y Select the softkey to confirm The changes are applied 15 O Phonebooks and call lists Niels Bohr Details Groups Home Save amp Exit Directory Groups Home Delete Delete Directory Groups Home i1 T au View Niels Bohr Details Picture E Picture 1 Save amp Exit ll Adding a contact to a group Press the key shown Select a phonebook entry Select the softkey to confirm Select and confirm the option shown Select and confirm a group Select the softkey to confirm Deleting a group Press the key shown Select the softkey to confirm Select a group Select the softkey to confirm A confirmation prompt opens Select the softkey to confirm Saving a picture for a contact Press the key shown Select the softkey to confirm Select a group Select the softkey to confirm Select a group member Select the softkey to confirm The form for entering contact data opens Select and confirm the option shown Select and confirm the picture Pictures must be available you can load them using OpenStage Manager for example Select the softkey to confirm The selected picture is assigned to the contact It appears on the graphic display with the usual contact information the next time a call is received Phonebooks and call lists 157 Ff Niels Bohr Business 2 Quick search in the phonebook You

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