IP410 IP PHONE
Contents
1. 3 You will be prompted to enter your mailbox number then your password 4 Follow the prompts to listen to messages 32 Voice Mail Access from a phone other than your extension WXYZ ABC GHI 1 From a phone inside the office dial 2 You will be prompted to enter your mailbox number then your password 3 Follow the prompts to listen to messages Pee OMY rset HE Smarter Business Communications VOICE END POINT 33 Voice Mail Setup The First Time You Log In The first time that you log into your mailbox you should always change some settings In particular you should e Record your name e Record your busy greeting e Record your unavailable greeting e Change your password 34 Voice Mail Menus In voice mail there are many options for handling messages and how you are able to interact with the system to retrieve and administer your messages Once you have entered into your mailbox you have the following menu options available Main Menu The main menu will be the first menu that you are presented with once you have logged in Listen to messages in the currently selected folder Change folders See Section Changing Folders for more information Advanced options Mailbox options see page 25 Repeat the menu options Exit from the voice mail system Advanced Options E Place an outgoing call Leave a message for another user on the system Return to the main menu Iia OMY mo A2. E N 908 a E OR Blind 900 The call is e O moved from Transfer Extension No your telephone The to the active O target line ICON ki will complete HO indicate Press U nett he press On a call transfer Send i E HO a Input OR TRANSFER 06 E TRANSFER E 3 00 OR Ge Transfer o waitfor 7 Transfer Extension No the target er to answer kak al Ener en Ins announce N the transfer Piso Cancel Notes 1 Blind Transfer will convey the Caller ID of the call being transferred 2 Announced Call Transfer will convey the Caller ID of your extension since that was the call connected prior to the transfer taking place 3 You can transfer a caller to an extension s voice mailbox to leave a message by inserting a e before the extension number see Transfer to Voice Mail 17 I I VOICE END POINT Smarter Business Communications VAART HD EQUIPPED a IPITOMY IP410 ee Pr 21 Transfer Line to Line Sometimes it s desirable to transfer a call to a line that you have previously placed on hold The IP410 makes this possible with Transfer Line to Line In this operation one caller is on hold and the other is on the active line connected to you To connect these two people together simply transfer the connected call to the held call As follows Steps 1 2 Press The call to which you were BO Press connected is now connected N TO LAMA TO to the call that Connected Call OR had been on
3. I VOICE END POINT Smarter Business Communications O Mailbox Options Record your unavailable message Record your busy message Record your name Record your temporary greeting If there is not a temporary greeting recorded you will immediately be prompted to record a temporary greeting lf you do have a temporary greeting recorded you will be presented with the following menu Y Record a temporary greeting This will allow you to record a new temporary greeting e Erase temporary greeting Return to the main menu Once your temporary greeting has been erased callers will be presented with either your busy or unavailable messages depending on your status O Change your password Return to the main menu 35 Voice Mail Listening to Messages The Message Envelope The voice mail system will play back the message Envelope The Envelope is information about the message e Message Number e Date and time that the message was received e Caller ID information e Duration of the message Pressing while listening to the message Envelope will skip the Envelope and playback the voice message During Message Playback During the playback of the message s any of the following buttons may be pressed Rewind the message by 3 seconds Fast forward the message by 3 seconds Pause the message playback Press any other button to resume 25 E i lI TOMY IP410 Smarter Business Communicatio
4. OMY rset HE 13 Using Last Number Redial eee SS oe ee ee SS ee ee TE ee eg ee el Steps i 1 T3 E S Lift Handset Speaker Button OR Idle Line Button OR Speakerphone Call Soft Key 5 G Ed Headset Button A L on en nn Ean i i as a en Your call will be connected Line Lamp Steady Green ReDial IM HD EQUIPPED ENTERPRISE GRADE N VOICE END POINT HT E mrt IPPITOMY Smarter Business Communications IP410 15 Using Call Logs Your IPitomy IP410 telephone will store 100 numbers each for the following Call Logs e Missed Calls e Received Calls e Dialed Numbers These numbers can be stored on your personal Phone Book or dialed directly from the list Follow these steps to retrieve a number from those saved on your telephone Sop ian aha I CAN SENNA al Steps 1 ee A A SSL ama 5 6 Press 3 Use the Up From View i c and Down press 5 Navigation Es Keys to find OR Save Ex Z the Tostorein O ic number your Phone O 7 you want Book to view call data 3 5 Usetheup Use theUp Use the Up Ag ron view OSL 5 and Down kagaya a we TIN O EG Navigation Navigation OR 8S O 5 Keysto Keys to find B save f aL e Keys to i i oE B selectthe the al o select Call To store in L i Histor i Call Log number your Phone
5. 20 Conference Rooms 901 amp 902 ussnsseeesnssssessnensnnsnnnsnennnnnnnennnnnnennnnnnensnnnn 21 Parking a Call 700 ee 21 Phonebook Individual Enterprise cccccccccccccsceeseeseeeessseeeeeeeeeeceseeeess 22 Transter to Voice Malaui 23 VOICE ee ee 23 Voice Mail Access from outside ooccccccnccnncnnncnnnnnancnnnnnncnnonononononanonnos 23 Voice Mail Access from a phone other than your extension 23 Voice Mail Setup The First Time You Log In oocccccccnnnccnnnncnnnccnnnnos 24 Vore Mall MENU rt 24 Voice Mail Listening to Messages ooccccccncccncnnocnnnonaconnnnnacononononononanonnos 25 Voice Mailbox Greetings scsccccssssessosssecccnssscuessssessoussessenssscnenssrense 27 VOICE Mailbox Folder neun 27 EAS A cn In o E E 27 CUSTOM RINE NE ramita 28 Volume Adjustments Receivers Speaker oooononcnncccncncccnnnnncnononononananans 29 Volume Adjustment Microphones ccccesseccccessccceeeseceeeeseceeeeeseeeeas 30 EVV AA AA APA 31 Botton ANN OSS a a AANO 33 HD I VOICE END POINT Smarter Business Communications mil 1 HD EOUIPPED IP ToOmY P410 er e Fu Jl 1 About The IP410 is an enterprise grade communications device designed to provide the user access to all of the capabilities possible in Voice Over Internet and Voice Over LAN WAN technologies The IP410 is a HD High Definition equipped 4 SIP Line phone SIP is the most advanced packet
6. E a y desired you want to view call Book data ER E Geben anoe BEEM tere er ii and Down taise nace EEE O Navigation Navigation Navigation OR i ool E 5 Keysto Keys to find B save f Pam 2 Keysto selectthe the i select Call To storein S Histor Call Log number i your Phone S 2 y desired you want to view call Book data Note Use soft keys Del Or DelAll o delete one entry or all entries in a call log ME E mrt lI TOMY Smarter Business Communications 16 Answering a call IP410 HD EQUIPPED a ENTERPRISE GRADE VOICE END POINT You can answer a call by simply lifting the handset To answer using one of the other call options Answer Using Speakerphone 8 Answer Usin Headset Line Ringing Line Button flashing Red aa tail Lift Handset Press Line Button OR connected Soft Key OR Speaker Button Press Headset Button PAA AA AA eee ee eee hl entre er Co HR Bo HR Bo tenet fet tet Bo Bo iene Stet tint tt HH BR HR HR BR HR BR HH BR HR Bo HR Bo Co HH Bo Co En Bo on om Hon iterate am 17 Answering a call while connected to a call iii a a a pe You will be to the ringing call Answering a new call while connected on a call is enhanced with Auto Hold see Using Hold and Auto Hold The streamlined steps to making this function are connected Line Button lit steady Red Line Ringi
7. PBX extension 2252 ICONs are outbound calls also shown indicating the status Line Caller ID Number and Name of the line Activity for inbound calls Line NOT Time Duration of call on the registered line Missed Calls per line not SIP Line uw Line Registered shown and Idle or Ring For the three user invoked Line In Use features a status is displayed Line on Hold AA Auto Answer B Features T feature is active Line in Do Not Status 5 Disturb VolP Call Forward Line in Transfer Active Telephone based state CFWD Conference Three way Displayed content here is dynamic to the call status Soft Keys enhance the use of features I I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED II rroonay IP410 Eee Ha gt 10 Placing a Call There are three ways to use your phone for calls 1 Using the handset 2 Using the Speakerphone a Use of the speakerphone is convenient and desirable for many calls however the environment in which the phone is located must be taken into consideration when using the speakerphone Acoustic properties and ambient noise will impact the performance of your speakerphone 3 Using a Headset a Using a headset requires that an ancillary headset device be connected to either the RJ9 connector on the back of the phone or to the 3 5mm Microphone and Speaker connectors on the side of the phone steps ii I Se FA amas 0 2S l E S Lift Handset a
8. Park Call Button When you do this the IPitomy IP PBX will position the call on the next available Park location that is if 701 is already in use 702 will be selected The IPitomy IP PBX will verbally advise you of the park location where the call has been positioned You may then make a group page announcement and advise the recipient of the park location where their caller is waiting Steps 1 2 3 4 5 ra A press Listen for bo the 38 HO GD IPitomy IP gt ra On a call Bina The button adjacent to O eo ahy ne Button the Park location will gt y adjacent to the Park light steady red p Park Call location A Press The active O line ICON Pros Listen for a Will the ee nput DO indicate send IPitomy IP gt TRANSFER the KA O O OR PBX to SE Onacall OR transfer announce Es any line Park Call code the Park location amp Transfer HO Notes 1 Idle Park location buttons may be green if programmed for green on idle operation 2 Users may dial the park location to retrieve a call from that call park or press a button programmed for that call park 3 Calls that are retrieved from call park locations are moved from that call park location to the extension line Hence the call park location is available for another call 28 Phonebook Individual Enterprise Phonebook keeps a list of contacts available for dialing Two Phonebooks are available e Individual and e Enterprise Phonebook entries can be
9. Press Press Dial Number 5 O Send Your call will 2 Speaker Button OR O ms 5 me gt BO X i i S Idle Line Button OR Line Lamp 92 0 Steady Green NewCall Soft Key DQ E 90 SO kad ix Headset Button a a a a a AA AA AA AA eee eee eee m nn nl nn errr Notes 1 The IPitomy PBX will auto place your call based on the number dialed a Extension calls and network numbers are dialed in the same manner 2 When calling an IPitomy telephone extension it is possible to place the call with hands free reply To do this preface the extension number with DS 10 I I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED IPI TOMY IP410 ENTERPRISE GRADE 17 11 Placing a Call pre dial SOY acid ye ae ea eae ee aT SU TTT TPT PAA Ce PTET TT Terre TTT Steps 1 2 3 0 5 E TE Lift Handset T H i CU 7 Press Press Your will Number O i i tomake connected corrections in Speaker Button OR o s x OR HO Line Lamp O Idle Line Button OR era Y A Cancel f to abort NewCall Soft Key Io 3 hi 5 E Headset Button 12 Ending a Call a i Speakerphone Call Speaker Button Soft Key Headset Button Headset Call OR Soft Key I I VOICE END POINT Smarter Business Communications
10. different line Line on Hold hold Your phone returns to idle Line on Hold Transfer Line to Line Transfer 22 Using Mute When Mute is active you can hear other parties on a call but they cannot hear you You can use mute in any of the modes e Handset e Speakerphone e Headset Steps 1 Y 3c Oo Si On a call lt any line Red indicates Mute is active Notes 1 Mute May be activated prior to connection a Press Mute then lift handset b Press Mute then press Speaker Button c Press Mute then press Headset Button 2 Mute may be activated and deactivated during a conversation 3 When a connection is ended Mute will automatically deactivate 18 I I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED IPTOMY IP410 ENTER canbe 17 23 Do Not Disturb DND You can use Do Not Disturb DND to block incoming calls to your phone Steps 1 vs O o SL 5 D 2 2 Ab th p ar over the S While Idle idle line o indicates DND Ca is active Notes e Callers will hear busy tone when they call the extension in DND e You can still make calls on a line that is in DND DND e To cancel DND just press again 24 Selective DND Since up to four SIP Accounts may be registered on your phone you may wish to activate DND on one or more specific SIP Lines The IP410 accommodates this nicely with Selective DND In the photo notice e two lines are extension 2
11. 252 and e two lines are extension 5555 e Notice too that extension 5555 is in DND Steps 1 2 3 4 5 6 Scroll to the a Scrollto gt Scroll to nn Press 2 Press Function DND and Scroll to a Settings In the example _ ettings Press a m 2 and press gt and Press 3959 1S 5 Account02 PA KO While Idle Then press to exit t e menu D lected line will be in V0 O DND Notes 1 To cancel Selective DND repeat the process and select Disable DND 2 To cancel all DND press twice 19 HD EQUIPPED ENTERPRISE GRADE VOICE END POINT E mrt lI TOMY Smarter Business Communications IP410 HD 25 Conference Three Way Conference calling allows you to merge two other people onto a connection on your telephone 3 way conference you and two others When using an IPitomy IP PBX conference capacities are greatly increased through the use of Conference Rooms Conference Three Way is a telephone centric feature Perform the following steps to establish a three way conference call on your telephone Notes Steps 1 2 3 5 6 If you 5 Ban decide to The 7 mm conference conference The active p h a p rather is a OB e than established o TRANSFER transfer the transfer just On a call OR O Press T any line E E Wait for the The F Eno target to Conference Transfer Xtension NO answer and ICON is O t
12. IP410 IP PHONE User Manual IPITOMY Me El PAREN EEE Ky amined fi ii 4443437377 IPitomy Communications LLC HD EQUIPPED FA IPITOMY IP410 ENTERPRISE GRADE VOICE END POINT Smarter Business Communications SS MS A EA BRBRBRRWWWWWW WWW WNNN NN N N NN NN R RAR RAR BP PRP RP RP pp p Sie Se por E Pe PS AO NG SP TA AT Ea BUTO IT AS BC NO AL TA NT eS Ba ET O Tables of Contents NA AA 3 BPO OV EVI rata 3 FRU OS AA 5 o AA AA 3 TEEN NAPAKA A 4 INSIDE NE DON ee ee 5 Connecting Your POMC ee ee 5 Adjustable Stand eese ee 7 Phone Buttons and Hardware cccccccsssccccssecccceseccceesecceeesecesaeseceesuneses 8 PATODI D ee ee 9 FUG Ase lll mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmiir 10 Placing a Call pre dia lisina 11 Endine a Cal E ee ee er ee 11 Using Last Number Redial eiii rara ars 12 Last Number Redial One Button Speakerphone ccccccocccccnncccncnnncnnnonas 12 LITE Ca ii een ae ea ee 13 A Cana a een een 14 Answering a call while connected to a call ccccoocccnccnncnnnonanonnss 14 Auto Answer Answering a Call ooccccoooccnnonoconnnnnncnnnonacnnnonanonoos 15 Using Hold and Auto Hold cccooocccncnoccnncnnncnononaconnnnanonnnnnnonnnnnacnnnonos 16 NS ee AA 17 Teanster aaa ie ara ae 18 USING UE mmmmmmmmmmmmmmmmkmmmmmmmmmmmmmm m mmmmmmmmmmmmmmmmmmi 18 Do Not DisturbiDND zu are 19 SEIBELVE DIN De APA 19 E nterence Three Wayne
13. P accounts e HD Voice HD Codec e BLF e Business Features Park Page Group Page Hands Free e XML Phonebook e Headset Mode with two alternatives for connectivity RJ9 and 3 5mm Audio e PoE 2xRJ45 e Supports up to 6 Expansion Modules e 8 Programmable keys e Encryption ml 0 71 HD EOUIPPED IPTOMY P410 er e Fu Jl I VOICE END POINT Smarter Business Communications 4 Technical Parameters IP410 Era 4 level Gray scale LCD with back light 240 X 160 pixel English Chinese SIP Lines 4 Soft keys 4 Line keys dual color LED 6 Navigation keys arrow button OK button Clear button Function Keys 12 key telephone Dial Pad Volume adjust bar Speakerphone Red button Mute Headset Message Menu Directories Service Hold Redial Conference Transfer VolP Protocol SIP 2 0 2 RJ45 10 100M Ethernet interfaces LAN PC Network IP Assignment Static IP or DHCP DNS Client Network TCP IP HTTP BOOTP TFTP IEEE 802 10 IEEE 802 1X Protocol G 723 1 G 729 A G 711 A U G 722 TOS Jitter Buffer VAD CNG G 168 32 ms Call Sharing Bridged Lines Line Status Indicator dual color LED Multiple Accounts possible Call Waiting Call Queuing Line Switching Call Forward Call Transfer Call Holding Call Pickup Call Park Page Call Processing Callback One Key Dial Redial Phone directory speed dial Call record direct dial 3 way conference Phone capacity Do Not Disturb Voice mail Voice Prompt Voice M
14. RPRISE GRADE VOICE END POINT 43 Buttons and Codes Personal Voicemail Voicemail Main Transfer to Voicemail Directory Blind Transfer Attended Transfer One Touch Record Pickup Extension Directed Pickup Extension Ring Group Page Pause Phone Queues Un pause Phone Queues Pause Agent Queues Un pause Agent Queues Agent Callback Login Agent Login PBX Call Forward PBX Call Forward Destination PBX Call Forward Cancel disable WEY ext H TRANSFER a SEND SEND ext ext Agent Agent Dial this to access your personal voicemail box from your extension Dial this to reach the voice mail system from any extension or the automated attendant Use this to transfer a caller directly to someone s mailbox when you don t want to ring their extension IPitomy s directory and dial by name service Use this to transfer a caller when you don t need to speak to the party you are transferring to before sending them the call Use this when you want to ask the party if they would like to speak to the caller first before transferring This will record the conversation Requires Permission Dial this to pick up a ringing extension from your phone Dial this to pick up a specific extension Dial this to page someone over their speaker phone Pause phone in all Queues ACD Feature Return phone to Queue ACD Feat
15. assigned to groups for easy lookup Each contact allows for three numbers LDDs ml 0 71 HD EOUIPPED IPTOMY P410 er e Fu Jl Smarter Business Communications VOICE END POINT 29 Transfer to Voice Mail At times you may wish to connect a caller to a mailbox to leave a message for a user that is known to be unavailable This is easily accomplished using the Transfer to Voice Mail function To accomplish this operation you perform a transfer as usual but preface the extension number with a O This will cause the transfer to go directly to that extension user s voice mail box greeting and allow them to leave a message Steps 1 2 3 4 5 Input Press The p mm The call is JACUNG moved from to line ICON your will Input Send u amp telephone TRANSFER indicate to the voice an oR the OR mail box Onaca i transfer greeting to Transfer HO O Fun Extension No 30 Voice Mail Press the Voice Mail key on your telephone This will bring you to a voice menu that will ask you to enter your password Enter your password and follow the prompts to listen to messages 31 Voice Mail Access from outside When you wish to access your voice mailbox while not in the office you can do so from the automated attendant 1 Dial into the automated attendant Usually this is the main number or another number that has been designated for outside voice mail access 2 Dial the designated digit assigned during installation of the IP PBX
16. essage BLF Busy Lamp Field The port EXT on the bottom of the phone is used to interface the IPX32 Expansion expansion module This expansion module adds 32 keys per module Six total Interface modules can be used with the IP410 An external power adapter is required when 4 or more expansion modules are installed User Authentication for configuration pages Security Signaling encryption Media encryption Public phone directory Application Private phone directory Auto Discovery Auto Provision PoE IEEE 802 af Power consumption of the IP410 is 5 WATTS add 2 WATTS for each Expansion POE WATTS Module attached When using more than 3 Expansion Modules use an external power supply Model PS346 Storage Temperature 0 60 C Environment Operating Humidity 10 90 Size 254mm 205mm 87mm I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED IP TOMY IP410 Eee HO 17 5 Inside the box If you are removing the IP410 from its carton you can check the contents against the following list to assure that all parts have been received Item Quantity HD compliant IP Soeakerphone HD compliant Handset a 1 5 meter Handset Cord a 3 meter RJ45 cable O a Wall Mount Template a Button label Sheet 8 labels a 6 Connecting Your Phone Your system administrator will likely connect your new IPitomy IP410 IP Phone to the corporate IP telephony network If not use t
17. greeting will say Mark Smith is not available 37 Voice Mailbox Folders The IPitomy IP PBX allows you to save and organize your messages into folders There are ten folders The first 5 folders have convenient names for organizing messages e New e Folder 1 e Old e Folder 2 e Work e Folder 3 e Family e Folder 4 e Friends e Folder5 38 Pause Key The IPitomy Pause Key is pre programmed on your telephone its button number 5 Pause is similar to DND but has a broader reach Pause will instruct the IP PBX that you are unavailable to take calls This is different than just placing your telephone in DND because DND is local to the phone and does provide a status for call processing operations at the PBX When Pause is active your status is rendered as busy at any device that indicates your status Pause also makes your extension unavailable in Groups and ACD Call Queues EI I VOICE END POINT Smarter Business Communications m HD EQUIPPED IPTOMY IP410 Eee HO 17 39 Custom Ringing You can select a ringing tone from a list of eight pre programmed tones or upload a sound file to the telephone to make your telephone more distinctive among others when it is ringing To select your ring tone 1 While busy or idle press 2 Use the Navigation keys and scroll to System settings and press or OK 3 Use the Navigation keys and scroll to Phone settings and press or OK 4 Use the Navigation keys a
18. he steps and figures to connect your phone and setup your telephone 1 Connect the Handset Cord into RJ9 4 connector on the underside of the telephone a Inspect the handset cord and notice that one end has an extended portion that is flat not coiled This is the end of the cord is to be placed into the molded plastic channel leading from the connector to the edge of the telephone 2 Connect the LAN connector to the telephone to the Telephony enabled network a When your network is PoE Power Over Ethernet equipped it will not be necessary to use a power supply with your telephone If not you will need the optional power supply PN P5346 to use your phone 3 You may also connect a PC to the PC connector to facilitate that PC s network connection 4 The optional IXP32 Expansion Module IN connector is connected to the EXT of the telephone Figure 1 Connections on the back of IPitomy IP410 5 I I VOICE END POINT Smarter Business Communications mil 2 HD EOUIPPED IPI TOMY IP410 ENTERPRISE GRADE 17 Figure 2 Photo of connections and definitions The telephone viewing angle may be adjusted to suit your See preference Press in button 2 and adjust as you wish In the 5 position shown all the way up the telephone can be wall mounted Stand Adjustment Button Stand Adjustment Button Button Press buttons at the same time to adjust the angle ee eee EXT IXP32 interface Use to Pl
19. hen shown announce the transfer pi Press Press The conference E E Place your Place your sakal ee first call second call a using CONFERENCE using BO i j S idleline Placinga OR ds D The q Conference S Confer Confer ICON is shown Oo Press The a conference is Place a Call NG Press Eblisbed 2 That which ne pm CONFERENCE U will i are MO Cc to holaing OR 2 Line on Hold line Holding line D The Confer Conference O ICON is shown 1 Conference Three Way is a telephone function and does not impact the Conference Rooms of the IPitomy IP PBX 2 You may exit a Three way Conference at any time doing so will leave the other two parties connected in their own private conversation 3 AThree way Conference call cannot be transferred 4 AThree way Conference can be placed on hold a While on hold the holding parties are not connected to one another 20 mm TOMY mo HE Smarter Business Communications VOICE END POINT 26 Conference Rooms 901 amp 902 Conference Rooms are an IPitomy IP PBX feature and allow up to 32 parties to be connected All IPitomy IP PBX s are equipped with two Conference Rooms minimum Room 901 and Room 902 Additional Conference Rooms are available as an option Use of Conference Rooms is quite easy and streamlines grouping any number of people up to STA Steps 1 2 mas HA a rer FT paaa aaa pp aa aaa panay Pe Input Use Placing a a PAG ope
20. ings Expansion 1 6 00 Programmable keys 1 732 i Mode Asterisk BLE SpedDil _ Speed Dial Prefix DTMF iii Name Number Hotline Hotline Warn line iii Time amp Date O Z o o i O ETA SIP Server Manual Setting o Asterisk BLF Speed Dial Speed Dial Prefix DTMF Account SIP Account 1 4 Name Number Account01 06 Enable Disable Message code Auto Answer Expansion Installation Press 1 6 to install Expansion Settings Expansion 1 6 Programmable keys 1 32 Mode Asterisk BLF Speed Dial Speed Dial Prefix DTMF Account SIP Account 1 Name Number Hot Line Hot Line Warn Line Time amp Date SNTP SIP Server Manual Setting HD EQUIPPED ENTERPRISE GRADE ri IP410 VOICE END POINT L Your IP410 has many settings available via its MENU function They are listed below English only is available at this time Features and resources on the phone BLF Busy Lamp Field Shows the status of the monitored extension and can be used to call transfer that extension May also be used to pick up calls that are ringing at that extension Programmed with a number to dial when pressed Programmed with a number to insert prior to subsequent actions not used at this time Used to send DTMF tones per telephony interface needs Allows assignment of the button action to one or any of the installed SIP Accounts Label for this button reference and printout purposes The actual va
21. lue content of the button Do Not Disturb Phone based Enable Disable per account Used to assign the code that is associated to the VM button Enable Disable ga ga When the IPX32 consoles are installed they must be identified in software for allocation Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Same as Programmable Keys definition Number to dial when this phone goes off hook Enable Disable Number immediate Enable Disable Number Hot Line after 3s pause Time and Date settings usually serviced by PBX se I VOICE END POINT Smarter Business Communications ml 00 HD EOUIPPED IPITOMY IP410 er e Fu Jl Telephone Call Forwarding Independent of PBX CFWD Enable Disable Enable Disable Enable Disable Can be used to look up contacts while dialing numbers MissedCalls ooo Received Calls Cy Dialed numbers OOO System Settings oo Phone Settings o iii Volume Settings o o Are you sure you want to do that Modify Password oo View Settings o Network oo g GG MES ii Software A Expansion GN Press OK to cycle through all LED modes Press OK for echo repeat test ewe lI TOMY Smarter Business Communications IP410 paa HD EQUIPPED ENTE
22. n Green flashing Holding call Green steady Active call Soft Keys activate displayed function using associated button key below Programmable Buttons quick access to frequently used functions and user status BLF display and calling Microphone for hands free operations Clear used similarly to abort displayed menu prompts and return to previous Home Navigation and Select OK buttons for use in menu operations and call processing IP410 HD EQUIPPED a ENTERPRISE GRADE VOICE END POINT DOG BRA ZZ ZZ ZZ ry LETTY ts tae STITT TTS IS 7 16 0514 3 Figure 4 IPitomy IP410 Buttons and Hardware Definitions Speakerphone answer and place calls using the hands free speakerphone Transfer Transfer a connected call to TRANSFER someone else Volume rocker Controls the volume for all various modes Volume settings are retained for each function e Handset Headset Hands free Speakerphone Ringer Conference Build phone based conference calls 3 parties max Redial Redials the last number VOICE END POINT Smarter Business Communications mas TOMY mo e 9 1P410 Display Time SIP Line and status are shown Current time and date is and l here The display is programmed Date PINES to show the extension or line The Line Call Activity is divided that is accessed by the into quadrants which displays associated button In this case e Number Dialed for
23. nd scroll to Ring Type and press or OK 5 All of the available ring tones will be listed here Use the Navigation keys and select a tone file from the list 6 You can press to listen to the tone before committing 7 Press M Select to select this tone file Notes 1 Uploading a sound file is not covered in this document 2 Sounds files that are uploaded to your telephone will be listed with the other ring tones _ 28 ml 0 71 HD EOUIPPED IPTOMY P410 er e Fu Jl Smarter Business Communications VOICE END POINT 40 Volume Adjustments Receivers Speaker Your IP410 telephone has the ability to adjust volume settings in both directions for the call types e Handset e Speakerphone e Headset This will allow you to fine tune your telephone for the best possible audio connection in each of the various modes Adjust Listening YY Volume Oo 2 Handset Ci off hook ro o O lt i o i i Q N I i D Speaker VY Button baa A ma 0 WU E P he Vol B BY ress the Volume Bar T a Up Down to adjust the mm a volume level for the mode in operation o Telephone Idle oc i 29 I VOICE END POINT Smarter Business Communications Ta fern HD EQUIPPED 5 IPITOMY IP410 ENTERPRISE GRADE Pi 41 Volume Adjustment Microphones 3 While busy or idle press 4 Use the Navigation keys and scroll to System setting
24. ng Line Button a u a a a aaa E a aa You will be The previous Press call IS Ringing a automatically flashing placed on hold Line Button Steady Green 14 BO ringing call Flashing Green nn nn aaa aaa E mrt lI TOMY Smarter Business Communications 18 Auto Answer Answering a call IP410 HD EQUIPPED a ENTERPRISE GRADE VOICE END POINT Auto Answer simplifies answering calls by connecting them automatically When this mode is active all calls to the extension will be answered automatically in the respective modes Idle Status Auto Answer A To End Call S im mai E E UE EEES NE REN ENE NESST NES i O i gt 23 Handset c35 off hook a ae wu Line Cc a no Ringing og 2z mO WU i i cu Speaker LA Button idle Pala flashing Red 55 O O a Uo e gt 22 Headset Z Button lt You will be connected to the ringing call Steady Green I I Press i O Press i EndCall OR uan EEEE CELE Ca Pr Ga A Co Ca Ga Ga hp Ga Ga Ga A rr Activate Auto Answer 1 At Idle phone press ps 2 Use the Navigation keys and scroll to Function settings and press or OK 3 Use the Navigation keys and scroll to Auto answer and press or OK 4 Use the Navigation keys and scroll to Enable and press or ok 5 Press to exit the menu Auto Answer is no
25. ns After Message Playback HD EQUIPPED a ENTERPRISE GRADE VOICE END POINT After the message has been played back the system will play a prompt and wait for you to press a button Go to the first message in the current folder Change folders New messages Old messages Work messages Family messages Friends messages Advanced options message Play the message envelope Return to the main menu G o to the previous message in the folder Replay the current message Go to the next message in the folder Delete or undelete the message Folder 1 messages Folder 2 messages Folder 3 messages Folder 4 messages Folder 5 messages Cancel the change folder operation Record a message and send it directly to the mailbox of the person who sent you the current Call the person that left the message back Place an outgoing call May not be allowed Leave a message for another user on the system Forward the message to another user on the system Save the message to a different folder Mailbox options Replay the prompt Exit the voice mail system 26 I VOICE END POINT Smarter Business Communications VAT HD EQUIPPED a II ronay IP410 ee Pi 36 Voice Mailbox Greetings A mailbox greeting is a message for you to inform the caller that you are away from your desk or busy on another call There are three types of Greetings e Not Available Greeting Played when your phone is un an
26. ration You are connected to E and place a that Conference O call to any Room io Whileldle Conference O O OC nom Conference Room No a Kasa NAA Pre i Call The call being HO operation transferred is and transfer Onacall thiscallto O O connected to that Transfer to Conference Room anvline any i _ Conference Room any Conference Q i Room Conference Room No ae eee Le ee ee eee eee u u u eu u Ja a u nn nn m nn a a nn a a mn a an a a gas a a a a a u u Note 1 Callers may enter Conference Rooms from a Menu Auto Attendant 2 A Conference Room PIN password may be required 27 Parking a Call 700 The IPitomy IP PBX is equipped with twenty 20 Park locations Park locations are available for unique situations when a call cannot be transferred to a specific extension Park locations are accessible by any PBX user and therefore are a general call delivery option A ee U HD EOUIPPED a i OMY IP410 ENTERPRISE GRADE i _Smarter Business Communicaionn VOICE END POINT A BH Unless changed by specific application programming the first four Programmable Buttons of your IP410 are preconfigured to operate with an elevated functionality with the first three Park locations Button 1 is designated Park Call Button 2 3 and 4 are designated Park locations 701 702 and 703 Using Call Park is as simple as pressing the
27. s and press or OK 5 Use the Navigation keys and scroll to Phone settings and press or OK 6 Use the Navigation keys and scroll to Volume settings and press or ok 7 Use the Navigation keys and scroll to the desired device to adjust and press or Ka e Ring volume same as that adjusted using Volume Bar while phone is idle e Handset volume Same as that adjusted using Volume Bar while using Handset e Handset mic volume use to adjust the microphone level of the handset e Speaker volume Same as that adjusted using Volume Bar while using Speakerphone e Speaker mic volume use to adjust the microphone level of the Speakerphone e Headset volume Same as that adjusted using Volume Bar while using Headset e Headset mic volume use to adjust the microphone level of the headset 8 Press or ok 9 Use the Navigation keys and scroll to the desired Volume Level and press or ok 10 The new setting is saved for this device Press to exit the menu 230 2 E ii II TOMY Smarter Business Communications 42 Menu Language English Function Settings Programmable Key Programmable Keys 1 8 Mode language iii English Function Settings Programmable Key __________ Programmable Keys1 8 iii Mode Speed Dial iii SpeedDialPrefirk iii PIU CE Number PITA Account01 06 Enable Disable Message code iii Auto Answer S Expansion Installation iii Expansion Sett
28. swered Hello this is Mark am not able to answer your call right now Please leave a detailed message and a number where can reach you and lIl call you back as soon as am able Busy Greeting Played when your extension is busy Hello this is Mark am currently on the phone and not able to take your call right now please leave a detailed message and will call you back as soon as can e Temporary Greeting if there is a Temporary Greeting recorded it is the greeting that callers hear The temporary greeting is played as an override for your other greetings When the situation warrants a greeting to inform your callers of something different than your regular greetings record a temporary greeting and it will replace the others while it is active Be sure to go back and delete your temporary greeting to return to the normal greeting Hello this is Mark am on vacation with limited access to messages Please call extension 1500 and speak to Mary with any matters that need immediate attention will return on Monday February 24 Default Greetings If you do not record any greetings IPitomy will play a set of default greetings depending on the status of your extension Be sure to record your name so your greeting will be a little more professional sounding If you do not record your name the default greeting will say the person at extension your extension number is not available If you record your name the
29. switched data transport available for voice communications Through the use of SIP Gateways the IP410 is also capable of interfacing the legacy telephony network IPitomy s HD telephones use wideband speech CODECs which encode 7 1KHz of the voice ri L spectrum instead of the standard 3 4KHz This doubles the bandwidth for communications and elevates voice quality substantially Combine HD audio with IPitomy s acoustically tuned housing and the end result is industry leading speakerphone clarity Your IP410 can utilize the g 722 codec and provide HD audio while taking up no more bandwidth than the standard g 711 codec This means better sound and no sacrifice 2 1P410 Overview e 4 dynamic context sensitive soft keys e 4SIP Line keys for use with up to four SIP extensions SIP Accounts or multiple appearances of the same extension SIP Account e Up Down Right Left and OK Navigation keys e 8 programmable keys speed dial feature keys e Segmented and fixed features access and call processing keys for ease of use e 12 key standard telephone dial pad e Big Red speaker button to answer and disconnect calls e All Clear button for easy navigation back to original menu position e Multi position Stand e Integrated Wall Mount e Dual 10 100Mbps auto sensing Ethernet ports with integrated PoE e High Definition Audio e Auto provisioning to IPitomy IP PBX e Enterprise Phone Book e Personal Phone Book 3 Features e 240 X 160 graphic LCD e 4 Vol
30. ug in expansion module p SOR adjacent to EXT Unused Handset connector Connect the Handset Headphone port Connect the Headphone o Microphone port Connect the Microphone I I VOICE END POINT Smarter Business Communications A HD EQUIPPED IP TOMY P410 er e Fu Jl 7 Adjustable Stand Figure 3 Adjustable Stand Your 1P410 telephone is equipped with an integrated universal adjustable positioning stand This feature allows you to position the telephone as you wish for your own optimum viewing angle The design of the stand also allows the telephone to be wall mounted if desired no additional parts are required For wall mounting use the included wall mount template to position screws not included on the wall surface Care should be taken to secure the mounting screws adequately with consideration of the wall material mi IPPITOMY Smarter Business Communications 8 Phone Buttons and Hardware N Headset 1 Toggles the headset on or off E Red active Service Future Use no uses at this time Mute Toggles the Mute feature on off Red when MUTE active Directories Use to access Call History and Phone Books Messages Use to access voice mail Red unheard voice messages waiting SIP Line activity display Soft Key operations Display all various data Line buttons Line Status Lamps Select line Call Answer Red flashing ringing call Red steady in use o
31. ure Pause agent in all queues ACD Feature Return Agent to Queue ACD Feature Following the in call instructions allows for the agent to login at any phone Once logged in to log out you will follow the instructions and when asked This logs the agent in at the phone the code was dialed at In order to remain logged in the phone must stay off hook To log out simply hang up PBX based Call Forward Enable Disable access and voice prompted menu to input number where calls will be forwarded PBX based Call Forward Direct access to forward destination entry PBX based Call Forward Direct access to disable function ES
32. w active 152 I I VOICE END POINT Smarter Business Communications mil 0 HD EOUIPPED IPTOMY P410 er e Fu Jl 19 Using Hold and Auto Hold Hold You can hold calls and then retrieve them when you re able Auto Hold Your IP410 will automatically hold calls for you While already on one line press another ringing or idle the first call is held and the next line is accessed Call is placed on hold D 2 SO DI Flashing Green The first call is placed on hold Press Ona call me ZO 5 os Flashing Green En AND ND 2 Connected to the ringing call Ringing Line Answer Line lit steady Green Notes 1 Toretrieve a call from Hold press the desired holding line button flashing yellow green SO 2 Callers on hold usually hear music or a periodic tone to indicate their held status 16 mill 7 HD EOUIPPED IP TOMY P410 er e Fu Jl I I VOICE END POINT Smarter Business Communications 20 Transfer a Call Call Transfer is used to direct a call from your telephone to the exact destination you wish In the steps below the target is the number to which you want to the call to be delivered There are two technigues you can use to transfer calls e Blind used to deliver the call to the target expeditiously e Announced announce the call transfer to the target before completing the transfer Steps 1 2 3 4 Press i Input 5 Press A
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