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1. is hard trigger code LS hard trigger code VES hard trigger code is hard trigger code LS hard trigger code 16 hard trigger code is hard trigger code LS hard trigger code VES harg COPYRIGHT 2012 relay not permit allow is 20 L noc local h sr 10074 1 Unauthorized relay i 00 75 1 Transaclion fail is M D 767 1 Inval d davai 100777 1 Local user only i 007387 1 VAnobs petmlit tbto ls 0079 1 Content reject i 00807 0 MIMEV REJECT i 0081 0 MIME rr r 19982 0 Mail data refused AISP is 100853 0 arpReach PAGE 149 trigger code vas hard trigger code vis hard trigger code Ls hard trigger code as hard trigger code VS hard trigger code hara trigger code as hard trigger code vis hard trigger code Le hard trigger code vas hard COPYRIGHT 2012 Host unknovn i DOG 1 Specified domain not allow is 0032 1 No route to host i QUS6 1 unrouteable addre
2. Format to send choose the format of the test to be sent You need to have entered copy for the format chosen e Also send these variants if the message has variants you can have them sent to you also Check the variants you want to be sent PAGE 66 arpReach Follow Up Message Reports Various real time graphs are available for follow up messages Choose Reports from the actions column of the message list The available graphs are e Overview a pie chart showing the percentages of opened not opened and bounced e Variant success a pie chart showing the open rate success of the main message and its variants Follow Up Message Reports 1 want to AR 1 Message 1 Follow Up Profits TOTAL SENT TOTAL OPENED TOTAL NOT OPENED TOTAL BOUNCED Overview 1 100 0 l M Opened Bill Not opened W Bounced Autoresponders Messages Reports in actions column PAGE 67 COPYRIGHT 2012 Many form settings are held within arpReach instead of the HTML of the form code to allow easier changes without editing code COPYRIGHT 2012 arpReach Subscription Forms You can create as many subscription forms for each autoresponder as you need Many form settings are held within arpReach instead of in fields in the HTML of the form This allows you greater central control of forms meaning you can change form settings without having to alter the form s HTML on your websites Subscriptio
3. arpReach com
4. gt 14 VT code gt s hard gt trigger gt code gt ie hard gt trigger gt code gt VLS hard gt trigger gt code gt s bard gt trigger gt code gt 6 hard gt trigger gt code gt VLS hard gt trigger gt code gt XS nard gt COPYRIGHT 2012 arpReach Temporary local problem i 10105 0 system config error i 01067 0 delivery suspend is 0 2 alias account recipient address email mailbox user invalid 0106 1 Deferred No such file directory is ML 1 mail receiving disabled i 0110 1 bad alias account recipient address email mailbox user is s 1 over guota is x 0 quota exceeded is VOLIS 0 exceed n quota is 01143 0 PAGE 152 trigger code LS hard trigger code VES Ward trigger code is hard trigger code LS hard trigger code VES hard trigger code is hard trigger code LS hard trigger code VES hard trigger code is hard trigger code LS hard trigger code 16 harg COPYRIGHT 2012 arpReach aliaslaccountl
5. COPYRIGHT 2012 arpReach Social Media Social media such as Facebook Twitter LinkedIn and social bookmarking sites such as AddThis are fantastic ways to have your messages shared with no extra effort from you arpReach makes it easy to set this up to run automatically Multiple Personalities arpReach allows you to create multiple personalities personas that act as the senders of your messages A persona is an entire profile for an individual with name address company details contact information etc So if you use arpReach to send information from multiple websites or companies you can create a persona for each of them to avoid brand confusion Multi User Ifthere are several people in your organisation that need access to arpReach you can add them to the user list and set permissions for what they can view add change or delete within the system For example you might want to allow someone in Marketing to create a new follow up message but have someone else proof read it and approve it Or you may wish someone in Customer Services to be able to view contacts but not add or change them By setting up permission profiles you can easily manage what individual people and entire groups can and cannot do within the system Content Management Templates and template groups attachment library variables and centralized ad management are all available to help you manage your content in one place Change it once and it chan
6. HIS Spa abu adal i la ieri 118 Adding or Editing an Email 119 T A 119 OLDUQU ula banandan 119 7 07 CES DECO ct an 119 1201010 0 s 119 Custom leaders SOCOM ne p nm 120 Custom Email Headers ap nunu nu 120 Bl 121 122 Backup and 123 Backing UP OG TA 123 TUTULUR s 123 124 ilz dire UPU REDE E 125 DYNAMIC CONTENT LS asesors LO H m Moli M 24 RERO UL 127 1151005 m T 127 E AA aa E E OOE 127 EA 127 N EE EE E EE AEEA E E E E baba 128 Broadcast o yan 129 e Te E E E EEEE ies IEE E AEE NIU E E ayl 130 n 130 POEL VS CF TES N VAN EJ I 132 Ln AS 132 COPYRIGHT 2012 PAGE 9 arpReach SUBSCRIPTION FORM CODEFS 134 SUDSPE PEOR Fonn CodeS nn 135 HEC OD a 135 EIIOPUGdES re sj mu 135 POSTING HITE li o kupen 137 Fon ELP Baldra ma Ri 138 E un Por 138 Example PHP Code n 139 Example PHP Code 139 BOUNCE CODES v s san snisn NK R RO OR 140 Bounce COU 141 LOLLULULLEL bymuuun aa aaa 155 11 00 a aaa aaa ban ann 156 Installagon and IP RA 156 Downloads and reso
7. Autoresponders F Broadcasts E lim Content Contacts Setup Help PAGE 27 arpReach Action Menus Many of the screens that show tables or lists of information have an Actions column and every row of information has a Choose action dropdown menu in that column Note that the options in the Choose action dropdown menu may change depending on the status of the item in that row For example here is the Choose action dropdown menu from the Actions column of the contact list Choose action View detail View send log m Clear logs M Delete Th e I 10 ant Contact action menu O menu May Many action menus contain Copy and Copy then edit options be different Copy makes a of the item and redraws the list with the depending on new item added the permu ssions Copy then edit makes a copy of the item the switches to the edit screen so the new item can be changed and saved Note the you have been the copy is created in the list even if no changes are made on the edit screen assigned by our system y M y I want to Menus administrator Many screens have an I want to dropdown menu at the top right of the screen The options available are different depending on the screen you are viewing For example here is the I want to menu from the broadcast queue manager screen 4 I want to amp Refresh this page G Schedule a broadcast X Delete all
8. Custom pages are displayed to your contacts when they perform one of 8 actions e Subscribe successfully e Fail to subscribe successfully e Unsubscribe successfully e Fail to unsubscribe successfully e Confirm a subscription successfully e Fail to confirm a subscription successfully e Successfully request the next message in sequence Fail to successfully request the next message in sequence The following items in arpReach have custom page settings and the software will use them in the following precedence order Tracking tag custom pages Subscription form custom pages Autoresponder custom pages ro Default system pages COPYRIGHT 2012 PAGE 70 COPYRIGHT 2012 arpReach Generating form Code When you have created your form you can generate its HTML by choosing the Get Form Code option from the actions column of the subseription form list Click the form code to copy it to your clipboard then paste the code into your preferred HTML editing software for styling As part of the styling process the order of the fields can be changed and this will not cause a problem Subscription Form Code B 1 want to AR 1 Site sidebar form Click the box to select the code Press Ctrl C or right click to copy the code to your clipboard then paste it into your web page editor subscription form 3212r2 gt div id subscription form 3212r2 form method post action http a arpreach net a php sub 5 32
9. as many local and remote ematl sending systems as you need COPYRIGHT 2012 arpReach Adding or Editing an Email System Settings Tab e Name a unique name for the email system Description a description of the email system Set as the default check this box to use this email system as the default for new autoresponders and broadcasts This can be changed in the settings of individual autoresponders and broadcasts Options Tab Server Settings Section Sending method choose the sending method from Sendmail local mail transport software on your web server such as Sendmail or clones like Exim You need to provide the path to Sendmail which your webhost can provide if you don t know it SMTP A local ore remote SMTP server You need to provide the server details including login credentials if the SMTP server requires them The provider of the SMTP server can give you these details Advanced Section e Batch size enter the number of contacts that will be processed in each batch for this email system A higher number requires more memory but requires less database reads writes and is therefore faster The default is 250 and this is recommend for most situations e Send limit per run the number of emails that this email system may send during one run of the scheduled task Use this to stay within your host s sending limit if they have one Delay between each email the number of millisec
10. 9 2272 o User Guide Version 1 3 November 2012 arpReach arpReach Table of Contents sana past ties g nu 11 ETI ES 13 sad 14 Professional installation 5 1 65 nene 14 K CU IL 14 Create your 14 sj 14 EPOS a N SN 14 Buvikedi 4d 15 15 2017711 OUT 16 Create the scheduled task span nn 16 Hindin mCon mE CA we ENAS IEE EAEE EE 16 sizi ssla s CON satis O N N VV N EEN 17 1510 17 Help training aaa aba aradak Ert DURCH EAE ERE ER RAUS PERF PK 17 GINVE Priora 19 10150 r aaa a ana 19 GONE MT CD as aa Ra asas 19 Delivery 19 ea radan 20 Multiple r ero LE 20 20 Content TAA nn vs osi aistiem inn 20 1 57 ner r m 20 el TUERI eager eee AAE E EA T 21 Tom SJ m x m 22 DIEHEHE ua ad n 23 COPYRIGHT 2012 PAGE 3 arpReach FOTW S av a ana r 23 vasi 24 rem Unu ma an 25 INIT NER 25 2
11. To insert the header or footer at a place other than the top bottom HEADER TEXT default value COPYRIGHT 2012 PAGE 129 arpReach e HEADER HTML default value FOOTER TEXT default value FOOTER HTML default value To insert content from the Setup System Settings section An optional default value will be inserted if the information is blank e ANTI SPAM MESSAGE default value e PRIVACY STATEMENT default value MANAGE LINK TEXT default value e UNSUBSCRIBE LINK TEXT default value e EDIT LINK TEXT default value EDIT LINK TEXT default value e AFFILIATE_ID default value AFFILIATE LINK TEXT default value e AFFILIATE_LINK default value e AFFILIATE_AD default value e AFFILIATE AD TEXT default value e AFFILIATE AD and AFFILIATE AD TEXT are equivalent e AFFILIATE AD HTML default value e NEXT LINK TEXT default value e RESOURCE BOX TEXT default value SUPPORT EMAIL ADDRESS default value SUPPORT WEBSITE default value SYSTEM CONFIRMATION SUBJECT default value e SYSTEM CONFIRMATION TEXT default value SYSTEM CONFIRMATION HTML default value Inserts information for the recipient contact An optional default value will be inserted if the information is blank CONTACT ID e EMAIL ADDRESS e REFERER ID default value COPYRIGHT 2012 PAGE 130 arpReach TITLE default value e FIRS
12. amp Contact Reports B 1 want to TOTAL CONTACTS O gi New contacts this week x 79 053 Choose data ayn Choose graph type New Contacts 24 2 April 2012 to 8 April 2012 100k Print or export as image or PDF Add or remove data from graph Ok Mon Tue Wed Thu Fri Sat Sun Day of we Bl Contacts Contacts Reports Available data type are e New contacts today e New contacts yesterday e New contacts this week e New contacts last week e New contacts this month e New contacts last month e New contacts this year e New contacts last year Available graph types are line chart and bar chart Available graphic PDF export formats are PNG JPEG SVG and PDF Idea you can use Use exported image and PDF reports in external documents and presentations COPYRIGHT 2012 PAGE 48 AUTORESPONDERS arpReach arpReach Autoresponders Overview Autoresponders are pre built seguences of follow up messages that you can send to contacts on auto pilot The term autoresponder comes from its ability to send an immediate response when someone subscribes to it arpReach allows you to create any number of autoresponders and each of those autoresponders can have any number of follow up messages in its sequence Each contact who is subscribed to an autoresponder can be at any point in its sequence arpReach manages the sending of its follow up messages ensuring that each contacts receives the sequence ove
13. and time the broadcast will be sent e wo COPYRIGHT 2012 PAGE 76 arpReach during the first run of the scheduled task after the date and time set Monday to Sunday the broadcast will be sent during the first run of the scheduled task on the day specified e Approved for sending broadcast must be approved for sending before they will be sent Use permission profiles to define which users can approve broadcasts All administrator level users can approve broadcasts Omrit These Contacts Section e Omit contacts whose subscriptions are all cancelled the broadcast will not be sent to contact who has cancelled all of their subscriptions Omit contacts who have no confirmed subscriptions the TI broadcast will not be sent to contacts who have never confirmed jou want any subscription whether or not the autoresponders they are to send your subscribed to currently reguire subscription confirmation Omit contacts whose subscriptions have all failed the broadcast only broadcast will not be sent to contacts whose subscriptions have to contacts who all failed due to a hard bounce or multiple soft bounces have confirmed a subseription aclang and Reporting Section check that box e Track open rate for HTML and multi part messages M check this box to turn on open rate tracking The technology of in the Omit email does not allow the open rate of plain text messages to be tracked These Contacts m s
14. by choosing Create a Segment from the I want to menu on the segment list screen The options are the same for both defining a new segment and editing an existing segment definition e Name enter a name for the segment Description enter a description for the segment PAGE 45 Export any report as a graphic or PDF for use in external documents and presentations COPYRIGHT 2012 arpReach Defining Segment Criteria When you have saved the name and description choose Set Criteria from the actions column of the segment list to define the criteria for the segment This shows the criteria list for the segment amp Segment Criteria C This week s new contacts a With selected 27 t Type Description All contacts must match Actions 77 1 q Added this week Yes Choose action v Contacts Segments Set Criteria in actions column Adding more criteria to a segment will include more contacts But if the all contacts must match flag is set for a criterion then any contacts who match other criteria in the segment but not that one will be excluded from the list of matching contacts You can add a criterion to a segment by choosing Add a Criterion from the I Want To menu on the criteria list of the segment You can edit an existing criterion by choosing Edit from the actions column of the criteria list The options available when adding or editing a criterion are e Match ty
15. by sending blank email to the subscription address Contacts can also unsubscribe by entering unsubscribe PAGE 54 COPYRIGHT 2012 arpReach 22 remove leave stop or delete in the subject line of the emall e Allow duplicate subscriptions check this box to allow one contact to subscribe to this autoresponder multiple times Action when all messages sent choose the action to happen when the contact reaches the end of the autoresponder s follow up sequence Set to finished The status of the subscription will be changed to finished If new messages are added to the sequence the contact will not be sent them Remain active The status of the subscription will remain as active If new messages are added to the sequence the contact will be sent the new messages Change autoresponder Move the subscription to a new autoresponder Choose the autoresponder the message to start at and the delay before the move happens With this option the original subscription lo longer exists On subscribe drop existing subscriptions ensures that a contact s existing subscriptions to the autoresponder are cancelled when a new one is created On subscribe drop from these autoresponders choose which subscriptions to other autoresponders will be cancelled when a new subscription to this autoresponder occurs Notify on subscribe choose this option to send a notification ema
16. chart showing the open rate success of the main message versus its variants 95 offline rep orts Total opens over 6 hours to 14 days e Variant opens over 6 hours to 14 days TOTAL SENT TOTAL OPENED TOTAL NOT OPENED TOTAL BOUNCED 5 0 0 100 0 0 0 Broadcast Overview ad b M Opened Bill Not opened Bl Bounce d Broadcasts Show Queue Reports in actions column z 2 COPYRIGHT 2012 82 arpReach Broadcast Archives Broadcast archives allow you to make your broadcast content available online and shareit on social networks via bookmark sites and by RSS Each broadcast can belong to as many of your broadcast archives as you wish http www arpreach com arpReach wees Newsletters N April 2012 4 Ej Like Tweet 0 guo 1 Bookmark amp Share _ Newsletter 4 18 Apr 2012 12 54 Ej Facebook 30 Twitter Nevvsletter 4 aa EEDI Email amp Print 18 Apr 2012 12 51 Welcome to our weekly newsletter 3 Reddit Q StumbleUpon Newsletter 3 In this edition you will find E Favorites v Gmail M x 7 B Blogger H Linkedin ewsletter 2 Follov up profits 6 baa Exclusive offer 3 rumor EJ More e 19 Apr 2012 12 51 O AddThis Settings Privacy gt 1 2 3 Reader tale Newsletter 1 4 5 Tips you can use SEO vhat you need to knov and much more Click here to manage your subscriptions http a arpreach net a php m 0 0
17. code supplied by the AddThis com social bookmark site This code is pasted into the Share bookmark code box and will make the sharing options available in the archive view Ej Like WM Tweet 0 gaj o 1 lt AddThis Button BEGIN gt lt div class addthris toolbox add hrs delault _ style addthis url url gt a Class addthis button facebook like fbzl ikeslayout button count gt lt a gt a classe addthis button tweet gt lt a gt sa Class addthis button google piusone g plusone size medium a a classe addthis counter addthis pill style a x div gt script type text javascript src http s7 addthis com js 250 addthis widget jstpubid ra 4f3d20933f35102a gt lt script gt lt BOOTS BULLOD END gt Enable RSS feed check this box to enable the RSS icon on the archive screen so that visitors can add the archive s RSS feed to their RSS reader or browser PAGE 85 arpReach arpReach Content Overview The content option on the menu bar provides a central location where you can manage e Re usable templates for follow up and broadcast messages that can be grouped together for ease of management e Custom fields to include on subscription forms and assigned to contacts The attachments library is a central repository of all the file attachments that you attach to your follow up and broadcast messages By managing them centrally you can easily r
18. ct v Setup Personas Show List The list shows the number of autoresponders and broadcasts that are using each persona The persona can be changed in the settings of individual autoresponders and broadcasts Creating Editing and Using Personas Each broadcast or autoresponder that you create can have one of your personas assigned to it The fields from the persona can be included in messages using the tags shown Title PERSONA TITLE First name PERSONA_FIRST_NAME Last name PERSONA LAST NAME Full name PERSONA FULL NAME Position 1PERSONA POSITION Company 1PERSONA COMPANY iPERSONA ADDRESS 1 iPERSONA ADDRESS 2j Address line 1 Address line 2 Address line 3 PERSONA ADDRESS 3 Address line 4 PERSONA ADDRESS 4 Address line 5 1PERSONA ADDRESS 5 iPERSONA PHONE NUMBER 1 iPERSONA PHONE NUMBER 2 Phone number 1 Phone number 2 Fax number 1 Fax number 2 Email address 1 Email address 2 z 2 1PERSONA FAX NUMBER 1 1PERSONA FAX NUMBER 2j iPERSONA EMAIL ADDRESS 1 iPERSONA EMAIL ADDRESS 2 PAGE 117 arpReach Email address 3 PERSONA EMAIL ADDRESS 3 Email address 4 1PERSONA EMAIL ADDRESS A Email address 5 1PERSONA EMAIL ADDRESS 5 VVebsite 1 1PERSONA VVEBSITE 1 Website 2 PERSONA WEBSITE 2 Website 3 PERSONA WEBSITE 3 Website 4 PERSONA WEBSITE 4 VVebsite 5 1PERSONA WEBSITE 5 Signature 1 PERSONA SIGNATURE 1 Signature 2 PERSONA _ SIGNATURE 2 Signature 3 PERSONA SIGN
19. for your contacts as you need Fach contact can belong to any number of categories For example you might choose to have four categories prospects e customers e interested in mountain climbing e interested in dogs You can as many of these categories to each contact as you wish or contacts need not belong to any categories the choice is yours Assigning contacts to categories is a great way to segment or group them so that you can target them with your messages For example you might wish to send a discount offer to your prospects but not to your customers By correctly assigning contacts to these categories sending that message is straightforward PAGE 34 Categories subscriptions tracking tags and segments are all ways of grouping your contacts for easy targeting COPYRIGHT 2012 arpReach Subscriptions A subscription is created when a contact is assigned to an autoresponder and each contact can have any number of subscriptions to one or more autoresponders Contacts do need to have any subscriptions and they can happily reside within your contact list without being subscribed an any autoresponders Most of the time a contact will be subscribed to an autoresponder because you want the contact to receive that autoresponder s follow up message sequence Q Idea you can use Offer a free report on your website as an incentive for your site visitor to leave their email address They c
20. gt I trigger gt user doesn t have account is code gt 10002 Le Marg gt 1 trigger gt user unknown i code 70003 vis hard gt trigger gt no mailbox i code gt 10004 S Dard gt I trigger gt can t find mailbox is code 0005 Le Marg 1 COPYRIGHT 2012 PAGE 141 trigger code LS hard trigger code VES Ward trigger code is hard trigger code LS hard trigger 18 code is hard trigger qe code VES hard trigger t mail code hard trigger code 16 hard trigger code is hard trigger code is hard 1 A Lo COPYRIGHT 2012 arpReach D5 CA BA C5 B2 BB B4 E6 D4 DA i 00067 1 Unrouteable address i VODU TT 1 delivery n r failed i 0008 1 unknovn local part i 0009 1 Invalid alias account recipient address email mailbox user VO ED l No such alias account recipient address email mailbox user 2177 l 2 alias account recipient address email mailbox user no accep DOTAT 1 over guota is 10017 0 quota exceeded i ogia 0 mailbox full is 0 15 0
21. header and footer When defining each follow up message in the autoresponder you have the option of including the autoresponder s header or footer The software will automatically use the plain text or HTML version of the header or footer depending on the type of message being sent to the contact Headers and footers from autoresponders can also be added to broadcasts In a broadcast s settings there is a dropdown where you can choose which autoresponder s header and or footer to use RSS Feed Tab You can allow your contact to receive their follow up messages by RSS feed as well as by email To allow this check the RSS feed enabled box and enter the RSS channel settings for the autoresponder e Channel title e Channel web page e URL of channel logo e Channel description You can inform your subscriber of the URL of their RSS feed by including the tag RSS FEED LINK in follow up messages Note that this tag does not work in broadcasts because broadcasts are not specific to individual autoresponders PAGE 59 arpReach Follow Up Messages Each autoresponder can have any number of follow up messages arpReach will send them out over a period of time you define To manage an autoresponder s messages choose Messages from the action column dropdown or click the number in the messages column of the autoresponder list screen This shows the message listfor the autoresponder Follow Up Mes
22. into this page and check the agree to terms and conditions box to activate your software This process needs to be done only once normally immediately after the software has been installed The license panel on this screen shows information about your license IHidden Domain name Run level 0 not activated 1 Expiry date Does not expire Activation date time 26 Mar 2012 11 38 BST License info System Settings The Setup System Settings menu option is where you will find most of the options for configuring the way arpReach works Configuration is split into 6 tabs e System Opt in confirmation e Custom pages e Content e Affiliate program e Scheduled tasks PAGE 101 COPYRIGHT 2012 arpReach Timezone enter the timezone to be used for all date and times within arpReach including the dates and times that messages are sent Permission profile for nevv users choose a default permission profile to be assigned to any new users that you create Path to MySQL to restore SOL backups files Your webhost can provide you with this information Enable test mode check this box to prevent any email being sent When in test mode the system will behave as if email has been sent recording sends for each contact Before using test mode you may wish to take a data backup so that you can restore your dataset to the pre test mode state Default email system choose the email system that will be assig
23. link to the RSS feed of the sequence Inserts the URL of a trackable link using the trackable link s tag z 2 COPYRIGHT 2012 132 arpReach LINK _ lt tag gt Example 1 LINK_link_to_product_1 Example 2 LINK link to product 2j COPYRIGHT 2012 PAGE 133 x SUBSCRIPTION FORM CODES arpReach arpReach Subscription Form Codes When a subscription form is processed the success or failure of the form s submission is posted as a code and a message in the URL of the success failure page Example http www yourpage com code o4 amp message The 620list 620no9 620longer 620exists If you are using your own custom success failure pages and you do not want the code or message to be appended to its URL you can disable this functionality in Setup System Settings Custom Pages and checking the Disable error code and message box The code is supplied in the code parameter of the custom page URL and can be read by your script For example in PHP use GET code to read the code value These codes apply only to submissions of subscribe unsubscribe forms not other means of subscribing Success Codes O1 Successful subscription 02 Successful subscription confirmation email sent e 03 Successful subscription first email sent 04 Successful unsubscription Error Codes OO There was an unknown error O01 Your browser has
24. ma TOTU 000 DOPO a on ss 77 17 00 CCE aa nm A E ES 78 TA ea vaj EEE ENNE AE mm IN 78 COTE 78 DYO D CTE a a a E E adan 78 Attachments ve 78 H b a eats 79 Social Networks DECO a m je 79 COPYRIGHT 2012 PAGE 6 arpReach ABOS 0 na 79 80 16 81 Eros ma aaz 82 BED 82 83 Creating Editing a Broadcast 84 in 84 Broadcasts 84 85 87 AMD N ao 88 Creating EOluz TDRS S ins 88 Template TONU ama sama bas l aaa em Baxaq 89 Creating Editing a Template Guba aaa adada 89 ULU a m 90 Creating Editing Custom alaya rotas 91 Tus 92 Adding Editing an Attachment secre aaa aR aa r a anda 92 Adding an Attachment to a 2 93 94 Creating Editing a 121 Dl va 0 A Nn S 94 95 Creating Editing an nn 95 Trackable LNRS a ana anna P 96 creana y HUB a Kill sg ins g NN a 97 7571007 ab r N 99 99 Account Settings 99 100 Achyalte Bico en 101 5 ul OLUR 101 COPYRIGHT 2012 PAGE 7 arpReach 270m ss TETTE 102 GC elfi an n 102 Di 00hm0 CU INR 102 Deon ug BIG nlar 103 Date Formats r 100 aaa
25. message positions to change their order using the Position column or dragging View the autoresponder list Add a new message to the follow up sequence Import messages from another autoresponder in your system Edit the autoresponder s settings Delete all the messages in the autoresponder s follow up sequence PAGE 61 arpReach Message Settings When adding or editing a follow up message the settings are the same They are spread across 3 tabs e Settings e Message e RSS feed Edit Follow Up Message B rwentto arpReach Training Course Message 1 Introduction Save Changes or Cancel Settings Message RSS Feed When to send Day time and duplicate restrictions Messages are sent by ematl and can also be Settings Tab included in the autoresponder s When To Send Section RSS feed Edit a follow up message e Status the status of the message See previous section on the columns in the message list table for details of each status When to send when this message should be sent Immediate next run The message will be sent as soon as possible For form email and admin system subscriptions this means immediately For imported data it means when the scheduled task next runs Interval in hours days The number hours days since the previous message before this one may be sent The message will be sent as soon as possible after the interval by the scheduled task For new subscri
26. multi part messages check this box to the track open rate for HTML and multi part messages Email technology does not allow tracking to work for plain text messages e CCrecipients enter a list of email addresses one per line that will be CC d on this message every time it is sent to a contact Note that all recipients including the contact will see the CC d list BCC recipients enter a list of email addresses one per line that will be BCC d on this message every time it is sent to a contact Recipients including the contact will not see the BCC d list COPYRIGHT 2012 PAGE 63 arpReach Message Tab Content Section Subject enter the message subject Format choose the format of the message e Template to load into editors choose a template to load into the plain text and HTML editors from your library of pre created templates as defined in Content Templates e Plain text content enter the plain text copy of the follow up message HTML content enter the HTML content of the follow up message Click the Toggle Editor link for a full HTML editor Layout Section C hek the Togg le e Add autoresponder s header check this box to add the Edit bal autoresponder s header entre enn E e Add autoresponder s footer check this box to add the use the full autoresponder s footer HTML editor It has a full screen Attachments Section button for easier e Files to attach to message c
27. nan 103 CON Screens SEC a o s aaa ln 104 Opel Cr eae oa aaa 104 oender r m alm 104 Message r aramaq taverna 105 Custom Pages STRE 105 TE Subseri De Sectio a ENE N 106 Default Unsubscribe Section 106 1150110 Sub er O T 106 CO aaa 106 Default Next Message DECT Eee ana s 106 Come 107 b aa 107 Contact amp Subscription Management 107 Y u r Supp rt Resources OCC O S N N NN m 107 Resource Boxes O ieies yaaa ad dalana maa n 108 DUSFOm ERIS SECU OT sim 108 Prosrati bass aaa vnm 109 Tom AUTE a ates ba 109 zu mte Ads AEE dl 109 scheduled KES TR sea aaa ayama uman 110 77500 alana 110 Cancel and 53212 6920810117 110 001 0 o aaa sana zaz 111 TU TE 111 112 n ss 112 Adding the Social Network to arpReach a daaa aslana ann 112 Authorizing the Social NetWork a a a 113 113 COPYRIGHT 2012 8 arpReach D ULU S 114 AGCO Sets 114 lies c ein te Ie 114 Form omru 116 E 116 Perm 611D a E N EE g E NE 116 PITS as l m al n 117 Creating Editing and Using Personas m
28. of management COPYRIGHT 2012 arpReach Template Groups You can create template groups to more easily manage your templates Each template group can contain any number of templates and you can move templates from group to group at any time amp Template Groups 1 want to With selected Order by None x Ascending 27 2 Name Description Templates Actions E 1 z Broadcasts Choose action v Choose action v Io l 27 2 Training Courses Content Template Groups Show List Templates do not have to belong to a group simply choose None instead ofa group for those templates The template group list can be ordered by name description or template count using the Order by dropdown menu The With Selected menu allows you to delete the selected groups Deleting a group does not delete the templates in the group Using the I Want To dropdown menu you can create a new group or delete all groups This does not delete the templates in those groups The actions column in the list has options for e Edit e Copy e Copy then edit e Delete templates in the group are not deleted Creating Editing a Template Group A template group simply has a unique name and a description PAGE 89 arpReach Custom Fields You can define any number of custom fields to store contact information that is not one of the standard fields Custom fields can appear on subseript
29. of the archive as it will appear on the archive itself Leave this blank for no name to appear Description this is a private description of the archive It does not appear on the archive itself Public description this description appears on the archive Leave blank for no description to appear Status choose the online and offline status of the archive The archive can be viewed only when the status is online Theme choose a theme for the archive as defined in Setup System Settings System Contact Screens in archives Broadcasts Tab COPYRIGHT 2012 Broadcasts in archive choose the broadcasts that will appear in this archive Only broadcasts that remain in the broadcast queue will appear in the archive PAGE 84 arpReach Sharing Tab Search the social bookmarking site for ways of promoting a custom URL then insert url so arpReach can link to the correct broadcast COPYRIGHT 2012 Enable sharing check this box to enable social bookmark sharing icons in the archive You need to sign up with a social bookmarking site such as AddThis com and grab the HTML code from their site to paste into arpreach These sites usually allow you to specify which web page their links will lead to From the HTML code they give you to do that you need to insert url instead of an actual URL so that arpReach can insert the correct link to the broadcast Here is example code showing the use of url in HTML
30. the copy into your messages e Plain text resource box 1RESOURCE BOX TEXT HTML resource box 1RESOURCE BOX HTML System Emails Section This section allows you to enter the subjects and copy for several emails that the system sends you or other users Forgotten signin details subject the subject of the email that is sent to a user who has forgotten their signin name or password Forgotten signin details copy the copy of the email that is sent to a user who has forgotten their signin name or password Use the following tags to insert the information shown USER_NAME The user s signin user name PASSWORD The user s signin password SIGNIN_URL The URL of the arpReach signin page Subscription notification subject for new autoresponders the subject of the notification email that is sent for new subscriptions This can be changed in the settings of each autoresponder Subscription notification copy for new autoresponders the copy of the notification email that is sent for new subscriptions This can be changed in the settings of each autoresponder Use the following tags to insert the information shown AUTORESPONDER_NAME The name of the autoresponder field namell Replace field name with the form field name you wish to include in the notification email z 2 108 arpReach Unsubscription notification copy for new autoresponders the copy of t
31. the selected autoresponders e change the group of the selected autoresponders e change the status of the selected autoresponders The Filter dropdown menu allows you to filter the list by e autoresponder group e status e persona ie sending personality e email system es PAGE 53 COPYRIGHT 2012 arpReach The I Want To menu has options to create a new autoresponder and to delete all autoresponders Autoresponder Settings When creating a new autoresponder or editing an existing one the settings screens are the same The settings are spread across 5 tabs e Settings e Sender e Opt In Confirmation e Custom Pages e Layout e RSS Feed Settings Tab General Section e Name the unique name of the autoresponder e Private description your private description of the autoresponder This is not published e Public description the published description of the autoresponder e Group the autoresponder group if any to which the autoresponder belongs e Status the current status of the autoresponder Options Section Allow retries Of soft bounces check this to resend follow up messages that soft bounce Also set the number of soft bounces allowed before the subscription is flagged as failed Allow form subscriptions check this box to allow contacts to subscribe through a subscription form on a website e Allow email subscriptions check this box to allow contacts to subscribe
32. 00000 Archives make 2 57 siju n E your broadcast ten f Powered by arpReach available online Example broadcast archive or sharing b Ji 9 y The above diagram shows a screenshot of a broadcast archive containing social media and 4 newsletter broadcasts Broadcasts are automatically grouped by month bookmarking and year sites To manage your broadcast archives choose Broadcasts Archives Show List from the menu bar lt Broadcast Archives 1 want to With selected Order by None Ascending E Name Description Status Broadcasts Sharing Link RSS Actions 7 1 Newsletters 4 Choose action v Broadcasts Archives Show List Click the Link or RSS icon to open the archive in a new browser tab or window You can then copy the URL from the browser s URL bar for use in wesbites blogs emails and social network status updates COPYRIGHT 2012 PAGE 83 arpReach Creating Editing a Broadcast Archive To create a broadcast archive choose Broadcasts Archives Create New from the menu bar or choose Create an Archive from the I want to menu on the archive list screen When creating or editing a broadcast archive the options are the same Settings Tab Broadcasts must remain in the broadcast queue to appear Name a name for the archive This is for your use and does not appear on the archive itself Public name this is the name
33. 01 aaa a 26 MOD Y 27 216150 ci nb 28 28 With selected esses ns 29 1100000 0 30 20700 sj esas cea A a 30 1770001070 OT 30 Admin m T R A aaa 31 Scheduled Task System InfopIdbllOlb sasien 31 Hemp mad OE 32 TAT rao aa a RT TTE E OES 34 11060 050 rr ay m 24 PHECED m n n 25 CL BOS qa a 25 DUS INCI a A van DA Nn A 35 uc onu MEDU aaa aaa aaa adada d 26 The Cona LV a a aaa ansis r ta 36 Contact gt 27 LE 97 On the contact Hist lr s daaa ea S 38 PUL vs nep run ra E 38 2oOLUELuunu inga 39 Qb un aa a E ad m 40 Qut uca m aa puma 41 Quti ar z s da 41 Coni 7 aaa aaa J 42 43 Et 45 COPYRIGHT 2012 PAGE 4 arpReach Creating Editing a S22 U7 on san nn 45 Defining c t HU a am na V nU RI Pak ERES 46 2710777 MAC KODI 2 am 47 48 Autoresponders OVOEVIOW xen usas daa BO Autoresponder UC a baxaram aaa l ra 51 n LL nr D Na m aa 52 Autoresponder S TE axma uman 54 as n 54 General Section eran ae maa ala dada PI 54 007 54 110010 CCI raya nn 55 Notification Section i a blr 55 Sender Tab LLL adad aa BARA aaa b baa bayaq p aya aaa ada duya m bada ab abidi
34. 0487 1 2 alias account recipient address email mailbox user not OK 00497 L Access Denied is 0050 1 aliaslaccountlrecipientladdresslemaillmailboxluser lookup f S Sd 1 recipient address email mailbox user not member of domain OUG 1 alias account recipient address email mailbox user cannot be aus l PAGE 146 trigger gt code gt LS hard gt trigger gt ot ki t is code is hard gt trigger gt code gt is hard gt trigger gt allowed is code is hard gt trigger gt ne code gt 16 nara trigger gt 1s code gt LS hard gt trigger gt arpReach Unable to relay i 00547 1 2 alias account recipient address email mailbox user n t n Duo l v nol have an ac ouni i 10056 1 2 alias account recipient address email mailbox user is not DUST l inactive alias account recipient address email mailbox user 0030 1 2 alias account recipient address email mailbox user Inactive 00997 L alias account recipient address email mailbox user closed due to inactivity i code is hard gt trigger gt 400 ja code gt VES hard trigger gt dlexpire is
35. 12r2 div lt label gt Email address lt label gt lt input type text id email address name email address value gt div div lt label gt First name lt label gt lt input type text id first name name first name value div div lt label gt Last name lt label gt lt input type text id last name name last name value gt div lt div gt lt input type submit value Submit gt lt div gt lt form gt lt div gt lt subscription form 3212r2 gt Autoresponders Subscription forms Get form code in actions column When you have finished styling the form in your preferred HTML editing software copy the resultant HTML code and paste it into your web page PAGE 71 BROADCASTS arpReach arpReach Broadcasts Overview arpReach has a powerful broadcast feature that allows you to send one Off messages to your contacts independently of any follow up messages they might be receiving For example you might use the broadcast feature to send out a weekly offer to everyone in your sales seguence Or you might choose to send a monthly newsletter to all your contacts Broadcast messages can be plain text HTML or multi part both plain text and HTML You can choose to send a specific format or the format prefrred by each contact For each broadcast you can create variants of the main message to use for split testing purposes Changes th
36. 2 default valuell e PERSONA EMAIL ADDRESS 3 default value e PERSONA EMAIL ADDRESS 4 default value e PERSONA EMAIL ADDRESS 5 default value e PERSONA WEBSITE 1 default value PERSONA WEBSITE 2 default value e PERSONA WEBSITE 53 default value COPYRIGHT 2012 PAGE 128 arpReach e PERSONA WEBSITE 4 default value e PERSONA WEBSITE s default value e PERSONA SIGNATURE 1 default value e PERSONA SIGNATURE 2 default value e PERSONA SIGNATURE 3 default value e PERSONA SIGNATURE 4 default value e PERSONA SIGNATURE 5 default value e PERSONA RESOURCE_BOX_1 default value e PERSONA RESOURCE BOX 2 default value e PERSONA RESOURCE BOX 3 default value PERSONA RESOURCE BOX 4 default value e PERSONA RESOURCE BOX 5 default value e PERSONA OTHER 1 default value e PERSONA OTHER 2 default value e PERSONA OTHER 3 default value e PERSONA OTHER 4 default value e PERSONA OTHER 5 default value Inserts information from the broadcast being sent These tags should not be inserted into follow up messages An optional default value will be inserted if the information is blank e SENDER NAME SENDER EMAIL ADDRESS e REPLY TO EMAIL ADDRESS default value To insert a link to the online version of the broadcast e 1BROADCAST ONLINE e 1BROADCAST ONLINE TEXT e BROADCAST ONLINE HTML iBROADCAST ONLINE and BROADCAST ONLINE TEXT are equivalent
37. ARP3 data into a fresh installation of arpReach and always import from top to bottom to preserve dependencies COPYRIGHT 2012 arpReach Import from ARP3 If you have AutoResponse Plus ARP3 data in a MySQL database that is accessible by the server where arpReach resides then you can import that data We advise importing ARP3 data into a fresh arpReach system with no data to avoid clashes and overwrites You will need the database credentials of the MySQL database holding the ARP3 data To restore ARP3 data visit Setup Import from ARP3 and enter the ARP3 MySQL database credentials You can test them with the Test Settings button M Import from AutoResponse Plus ARP3 It is advisable to import into an empty system to avold data clashes and duplicate entries The import process cannot be reversed Create a backup before importing ARP3 database host localhost ARP3 database name whatever_arp3 ARP3 database user name whatever arp3 ARP3 database password my password ARP3 table prefix arp3 Test Settings Setup Import from ARP3 Screen 1 Mi Import from AutoResponse Plus ARP3 Important do not leave this screen or close your browser while an import routine is running ARP3 database host localhost ARP3 database name autoresp_arp3 import Order Important import in this order from top to bottom Autoresponders and messages Custom tags as variables Ads Tracked links Tracking tags My record a
38. ATURE 3 Signature 4 1PERSONA SIGNATURE A Signature 5 1PERSONA SIGNATURE 5 Resource box 1 1PERSONA RESOURCE BOX 1 Resource box 2 1PERSONA RESOURCE BOX 2 The se Resource box 3 1PERSONA RESOURCE BOX 3 6 Resource box 4 1PERSONA RESOURCE BOX 4 tag s insert Resource box 5 PERSONA RESOURCE BOX 5 information Other info 1 PERSONA OTHER 1 ab out the Other info 2 1PERSONA OTHER Other info 3 1PERSONA OTHER 3 sender not the Other info 4 PERSONA OTHER 4 recipient There Other info 5 PERSONA OTHER 5 are different l tags to insert Email Systems recip tent arpReach allows you to add as many local and remote email systems as you information need They can be local MTA systems such as Sendmail or Exim or SMTP servers that may or may not require authentication Email Systems vaya q With selected Order by None x Ascending Name Type Batch size Limit per run Autoresponders Broadcasts Actions 1 g Localhost Sendmail default Sendmail 250 No limit 1 Choose a ction lo 2 ig Localhost SMTP SMTP 250 No limit 0 Choose action v Setup Email Systems Show List Every autoresponder and broadcast that you create has a sending email system and the email system you assign as the default is assigned to new autoresponders and broadcasts This can be changed in the settings of individual autoresponders and broadcasts COPYRIGHT 2012 PAGE 118 You can create
39. Action Maps Sign Out Status bar The create more screen space for data the entire header area can be turned off in the Preferences tab of the Setup Personal Settings screen If you do that 4 icons will appear at the right side of the menu bar representing the home page dashboard action maps and sign out links ww li eL Help C setup User icons on help menu N im My home page m m ke m HE S My dashboard Action maps A Sign out PAGE 25 arpReach Action Maps Action maps are a way of navigating to the important areas of arpreach and to assist in leading you through the flow of each section There are 10 action maps e Main action map leading to all others e Autoresponders e Broadcasts e Content e Contacts e Setup e Help e Backup and restore e Ban list management e Suppression list management 66 Mi Use action To access the main action map click the Action Maps icon s or link maps to find the at the top right of the screen basic areas of The Autoresponders Broadcasts Content Contacts Setup and Help action the s oftw are and maps can be accessed from the main action map or by clicking the relevant the menu bar option on the blue menu bar at the top when you know Forexample to accessthe Autoresponders action map click Autoresponders exactly where the menu bar you need to be F Autoresponders Broadcasts Content Ac
40. PAGE 142 trigger code s hard trigger code vas hard trigger code Ls hard trigger code 1e hara trigger code vas hard trigger code vas hard trigger code s hard trigger code vas hard trigger code XS hard trigger code s hard trigger code vas hard COPYRIGHT 2012 arpReach The message to bounce Quota exceed is DOLO 0 anser 1e i ac tiv vDOTT mLnact yve c ount 1i 0018 if input output error i 0097 1 not open new email file i gozo 1 Resources temporarily unavailable i 0021 0 does not accept non Western is 1007 0 quota exceed i v0023 0 2 alias account recipient address email mailbox user full is 00247 0 Insufficient system storage i 29 0 File too large is 00267 0 PAGE 143 trigger gt code gt vas hard gt trigger gt st i code Le hard gt trigger gt code gt Le hard gt trigger gt code gt XS hard gt trigger gt is code gt vas hard gt trigger gt is code gt s hard gt trigger gt arpR
41. T NAME default value e 4MIDDLE NAME default value LAST NAME default value 4FULL NAME default value e COMPANY default value DEPARTMENT default value e lADDRESS 1 default value SADDRESS_2 default value ADDRESS 3 default value CITY default value STATE default value e POSTAL_CODE default valuell e PHONE NUMBER 1 default value e PHONE NUMBER 2 default value e YPHONE_NUMBER_3 default value e MOBILE PHONE_NUMBER_1 default value e MOBILE PHONE NUMBER 2 default value e MOBILE PHONE NUMBER 43 default value e FAX NUMBER 1 default value FAX NUMBER 2 default value e FAX NUMBER 3 default value e ALTERNATIVE EMAIL ADDRESS 1 default value e ALTERNATIVE EMAIL ADDRESS 2 default value e ALTERNATIVE EMAIL ADDRESS 3 default value To insert links specific to the recipient contact e MANAGE LINK e EDIT_LINK To insert custom field information for the recipient contact 1CUSTOM tag default value Example 1 CUSTOM hat size Example 2 1CUSTOM hat size not stored for you COPYRIGHT 2012 PAGE 131 arpReach Tags that can be used in follow up messages These tags should not be inserted into broadcast messages e MESSAGE_COUNT the number of messages in the autoresponder e MESSAGE NUMBER this message number in the autoresponder SUBSCRIPTION_LENGTH the number of days since subscript
42. ables are great for small snippets of information that you need to insert into messages but may need to keep changing COPYRIGHT 2012 arpReach Variables Variables are small blocks of information eg prices that you manage centrally You use simple tags such as VARIABLE price to insert the information into follow up and broadcast messages If you change the content of a variable the new information will automatically be used in your messages without having to edit them Variables B 1 want to p With selected v Order by None x Ascending E Name Description Tag Content Actions 27 1 F Widget 1 Price The price of widget 1 VARIABLE widget 1 price 1 995 00 Choose action v 17 2 3 Widget 2 Price The price of widget 2 VARIABLE widget 2 price 2 495 00 Choose action v 27 3 E VVidget 3 Price The price of vvidget 3 VARIABLE widget 3 price 3 995 00 Choose action v Content Variables Show List The variable list can be ordered by name description tag or content using the Order by dropdown menu The With Selected menu allows you to delete the selected variables Using the I Want To dropdown menu you can create a new variable or delete all variables The actions column in the list has options for e Edit e Copy e Copy then edit e Delete Creating Editing a Variable You need to supply e Name aunique name for the variable Tag to insert the
43. acts The actions column has the following options Preview view a preview of the broadcast in a new window Your browser needs to allow popups for this Test send a test broadcast to yourself to check content and formatting before final scheduling Show log show the log of how this broadcast was sent out by the scheduled task Reports show graphical reports on the success of this broadcast Variants view the variant list for this broadcast This shows the list of variants of the main message that are used in split testing Edit edit the broadcast settings content or layout Copy make a copy of the broadcast to be scheduled for sending in its own right Copy then edit make a copy of the broadcast to be scheduled for sending in its own right Immediately go into the edit screen for the copy Delete delete the broadcast from the queue Different options may appear at other times such as when a broadcast is being sent Pause Unpause pause the broadcast It will stop sending and remain in that state until unpaused when it will then resume when the scheduled task next runs Cancel completely cancel a running broadcast It cannot be resumed later Creating Editing a Broadcast The options for creating and editing a broadcast are identical Note that you cannot edit a running broadcast or one that has already been sent To create a new broadcast choose Broadcasts Schedule a Broadcast fro
44. address email mailbox user i 00377 1 2 alias account recipient address email mailbox user unknown 0038 1 2 alias account recipient address email mailbox user disabled 00397 1 No such 00407 1 alias account recipient address email mailbox user i 2 alias account recipient address email mailbox user not 0041 1 deactivated alias account recipient address email mailbox user 0042 1 alias account recipient address email mailbox user reject 00437 l bounce admrinistrdtor ais 0044 1 PAGE 145 trigger gt code LS hard gt trigger gt code gt VES Ward gt trigger gt code gt is hard gt trigger gt b zeri is code gt as nara gt trigger gt 1s code gt Ls hard gt trigger gt code gt 16 hard gt trigger gt ail s code gt hard gt trigger gt me code gt is hard gt trigger gt verified is code gt as hard gt COPYRIGHT 2012 arpReach S W C1 Sab led 1s 1045 1 noc our u tfomn r i 00467 1 7 Wrong alias account recipient address email mailbox user i 00477 1 unknovnlbad aliaslaccountlrecipientladdresslemaillmailbox 0
45. arpReach e Documentation download the latest version of the installation guide user manual etc Tutorials and training training resources including videos that walk you through features in arpReach Support access to the customer help desk for those with a current support plan e Partners alist of approved partners for installation upgrade integration and other professional services e Product news and updates thelatest news about arpReach Idea factory some best practise ideas on how to use arpReach to build business relationships and improve your bottom line Affiliate program earn money from arpReach by promoting the product simply by using it and by other promotional means PAGE 32 CONTACTS arpReach COPYRIGHT 2012 arpReach Contacts Overview arpReach allows you to collect the details of contacts and manage your communication with those contacts Contact details can be sourced in various ways e completing a form on your website e sending a subscribe me email e adding individually within arpReach e importing from CSV files such as those produced by Excel e importing from AutoResponse Plus ARP3 e added automatically by other software eg a shopping cart Every contactis uniquely identified by its email address and no two contacts can have the same email address Contact Categories You can create as many categories
46. at can be made to variants include subject message copy message format layout and attachments Idea you use With so many options available it is a good idea to practise sending broadcast messages to a small number of your own email addresses to familiarize yourself with the process The Broadcast Oueue All sent and unsent broadcasts are held in the broadcast queue which is a central place where you manage all your broadcasts From the menu bar choose Broadcasts Show Queue to view the broadcast queue Broadcasts B 1 want to The gueue contains broadcasts that have not been approved for sending q With selected Order by None x Ascending Filter No filter x Subject Created When to send Status Spam score Variants Sent Opened Bounced Actions 1 Test 09 2012 18 26 Next run 0 1 0 0 Choose action v 2 Ft Weekly News 33 17 Apr 2012 14 02 20 Apr 2012 02 00 e 0 0 0 0 Choose action v 3 v Weekly News 34 17 Apr 2012 14 03 27 Apr 2012 03 00 0 0 0 0 Choose action v Broadcasts Show Queue The above screenshot shows the broadcast queue with 3 broadcasts one of which is not yet approved for sending z 2 COPYRIGHT 2012 73 COPYRIGHT 2012 arpReach Using the Order by dropdown menu the gueue can be ordered by Date time added Subject Status Approved not approved Send count Open count Bo
47. broadcasts Broadcast queue I want to menu COPYRIGHT 2012 PAGE 28 The checkbox in the column header selects or deselects all items on the screen COPYRIGHT 2012 arpReach With selected Menus Screens with a list of information eg the contact list have a With selected dropdown menu These work with the checkboxes in the left most column Check the items from the list you want to work with then choose an option fromthe With selected dropdown menu atthe top ofthe column Checking or unchecking the box at the top of the column selects or deselects all the items on the screen Items not currently showing for example on a multi page list will not be selected or deselected by this process F Approve disapprove With selected D f We A disapp V 4 Your subject E 7 3 MW Your subject Broadcast queue with selected menu PAGE 29 arpReach Useful information There are various areas in arpReach where you can get useful information about the running of your system This information is useful if you need to raise a support enquiry Notes bar The yellow notes bar under the menu bar gives information about the current status of arpreach Items that require attention are shown here and the current status of the scheduled task that sends emails etc is shown Click the notes bar to reduce its size if you need more screen space It will return on the next screen re
48. can change them without having to change your follow up or broadcast messages COPYRIGHT 2012 arpReach Attachment Library The attachment library is a central repository of files that you can attach to your follow up and broadcast messages By managing the files centrally you can easily update a file without the need to edit all of the messages that have that file as an attachment J Attachments 1 want to p With selected Order by None il Ascending 7 E Name Description File name Type S ze Actions 27 1 U Twitter icon twitter_icon_01 png image png 85 264 Choose action v 7 2 U User Guide ARP Manual pdf application pdf 944 113 Choose a ction v Content Attachment Library Show List The attachment list can be ordered by name or description using the Order by dropdown menu The With Selected menu allows you to delete the selected attachments There is no need to make any changes to the messages that had those attachments Using the I Want To dropdown menu you can add a new attachment or delete all attachments The actions column in the list has options for e Preview popups must be allowed in your browser e Edit Copy e Copy then edit e Delete Adding Editing an Attachment When adding or editing an attachment in the library you need to supply a unigue name a description and choose the file from your local computer to upload Note th
49. cannot be blank 33 The phone number 2 cannot be blank 34 The phone number 3 cannot be blank 35 The mobile phone number 1 cannot be blank 36 The mobile phone number 2 cannot be blank 37 The mobile phone number 3 cannot be blank 28 The fax number 1 cannot be blank e 39 The fax number 2 cannot be blank The fax number 3 cannot be blank e 41 The referer id cannot be blank 42 Your subscription request could not be completed 43 Duplicate subscriptions are not allowed 44 Your subscription request could not be completed COPYRIGHT 2012 PAGE 136 gt POSTING HTTP DATA arpReach arpReach Posting HTTP Data If you are a software developer and you wish your software to post subscriptions and unsubscriptions to arpReach this section explains how to do it e Create a subseription form in arpReach e Post data to it using an HTTP request from your software Create and save a form in the subseription forms section of the autoresponder Then generate the form html code there too From this you can see the fields you need to map to It is very similar to ARP3 but note the POST url is different for every form because most of the form s parameters are held in the database instead of hidden form ftelds Here s an example with the form code and associated PHP code Note the action field of the form tag which is unigue for every form s
50. ccount Note that some hosts do not offer a catch all account so you will need to use create a dedicated email account in those circumstances e Email address of account enter the email address of the account you wish to be monitored Example arpr yourdomain com Incoming email server enter the incoming email server for the account Your host can tell you what this should be Example mail yourdomain com e Account user name the login name for the account Example arpr yourdomain com e Account password the login password for the account Delete after processing check this box to delete email from the account after processing This should always be checked in normal use e Maximum number to process the number of incoming emails that will be processed during each run of the scheduled task We recommend you set a limit eg 250 on this in case there are a large number of emails These are the date formats that are used to insert dates and times into your messages with the tags 1 through 8 The info bar at the z 2 COPYRIGHT 2012 103 COPYRIGHT 2012 arpReach top of the section has a link to a page showing the extensive list of format options available Contact Screens Section These settings allow you to control the look and feel of the following screens that are presented to contacts e Edit details e Manage subscriptions e Broadcast archive You can choos
51. cessing an action map from the menu This brings up the action map with sections where you can manage your autoresponders and autoresponder groups like this Autoresponders Automatically send timed sequences of messages to your contacts Action map section COPYRIGHT 2012 PAGE 26 Use the menu bar to access over 70 features in just once click COPYRIGHT 2012 arpReach Menu Bar The quickest way of navigating around arpReach is using the blue menu bar at the top of the screen The menu bar remains onscreen at all times even if the screen header is turned offin your personal settings Most functions of arpreach can be reached with just a few clicks when using the menu bar A Autoresponders la Broadcasts J Content E Contacts C Setup Help Menu bar Hovering your mouse pointer over a menu option for around half a second opens up the dropdown for that section showing all the options that are available Some sections have sub sections as shown below ka A Autoresponders had Broadcasts m Content Show List System Settings No email will be sent 1 at 04 Apr 2012 17 41 BST and is curre Create Nevv b Show List Total contacts OO spec amp amp New contacts today 0 amp Total subs Menu bar option open with sub sections Simply click on the option you want to open that screen The options available on the menu bar which all open into wider sections of the software are P
52. ch CURLOPT POSTFIELDS Spost fields curl exec ch curl close sch 57746 Example PHP Code Unsubscribe You can add another post field entry for unsubscribing post fields unsubscribe 1 COPYRIGHT 2012 PAGE 139 s BOUNCE CODES arpReach arpReach When arpReach sends an email and that email bounces a bounce code is generated There are two types of bounces hard bounces soft bounces A hard bounce generally means that there is no point in trying to send email to that address because the reason for the bounce is unlikely to be resolved Examples include non existent mailboxes or domains When arpReach receives a hard bounce that contact s subscriptions are immediately flagged as failed A soft bounce generally means that the issue could be resolved in future so follow up messages will be retried several times Multiple soft bounces will eventually result in a contact s subscription being flagged as failed and no more follow up messages will be sent for that subscription The analysis of bounced emails is a very technical subject and beyond the scope of this guide The following represents a technical explanation of the codes that arpReach generates for trigger strings in bounced emails and these can be used as a lookup for bounce codes shown in contact records in arpReach trigger gt no such address here i code gt 10001 Vs hard
53. cking tag has custom pages defined in its settings then the tracking tag s custom pages will be used for that contact Example 2 A contact subscribes via a subscription form that has no tracking tag assigned to it but the subscription form has custom pages defined in its settings the form s custom pages will be used for that contact Example 3 A contact subscribes by email to an autoresponder that has custom pages defined in its settings Those custom pages will be used for that contact Example 4 A contact subscribes by email to an autoresponder that has no custom pages defined in its settings The system default pages will be used for that contact PAGE 58 You can allow your contact to recetve their follow up messages by RSS feed COPYRIGHT 2012 arpReach Layout Tab The options in the layout tab define some general layout settings that will be applied to all follow up messages in the autoresponder Links To Include Section Unsubscribe link append an unsubscribe link to all messages in the autoresponder The unsubscribe link applies only to this autoresponder and no other subscriptions are affected e Manage subscriptions link append a link that allows the contact to manage all their subscriptions on one screen Affiliate link append your arpReach affiliate link to all follow up messages in the autoresponder Header and Footer Section Here you can enter plain text and HTML versions of a
54. code gt is hard gt COPYRIGHT 2012 DUSGU 1 aliaslaccountlrecipientladdresslemaillmailboxluser not 0061 l 2 alias account recipient address email mailbox user suspen YUQOZ 1 PAGE 147 trigger exist is code as ecd trigger code is hard trigger ne code VES hard trigger 1s code is hard trigger code 16 nara trigger code is hard trigger code hard trigger code 16 hard trigger code is hard trigger code is hard COPYRIGHT 2012 arpReach aliaslaccountlrecipientladdresslemaillmailboxluser no longer TOO OST 1 forgeryl abuse i 0064 1 2 alias account recipient address email mailbox user restrict 1906059 1 2 alias account recipient address email mailbox user locked 00667 1 aliaslaccountlrecipientladdresslemaillmailboxluser refused i 0067 l sender nol domain is 00687 da Message refused i 0069 1 No permit i 101070 1 domain isn t in allowed repthost is DOTT 1 AUTH FAILED i xU 1 148 trigger code LS hard trigger code VES Ward trigger code
55. ction Choose action Choose action Choose action Setup Suppresston Lists Email Suppresston List PAGE 122 Consider taking anew backup before restoring an old one to ensure you can get back to your current state COPYRIGHT 2012 arpReach Backup and Restore You can backup your arpReach system s SQL data using this facility and also restore it when necessary Note that due to PHP memory constraints and other PHP limitations it may not be possible to use these facilities In those circumstances your webhost can give you alternative ways to backup and restore your SOL data Alternatives may be PHPMyAdmin or via the command line Your webhost can advise Backing Up Data Use this procedure to make a complete backup of your entire arpReach data set e Select Setup Backup Restore Backup Data e Select the file type required SQL or ZIP e Click the Create Backup button e Click the disk icon on the next screen to download the backup Restoring Data You can restore previously backed up data using this facility WARNING this deletes all current data before restoring e Select Setup Backup amp Restore Restore Data e Upload the file to restore On the next screen check the box to confirm you understand that all data will be overwritten by the restore process e Click the Confirm button to start the restore process PAGE 123 Import
56. d if the variable does not exist or is blank e VARIABLE_ lt tag gt default value Example 1 1VARTABLE my price Example 2 1VARTABLE my price unlisted Ad Tags Inserts the plain text or HTML version of an ad using the ad s tag An optional default value will be inserted if the ad does not exist or is blank e tag default value COPYRIGHT 2012 PAGE 127 arpReach e AD TEXT tag default value e AD HTML tag default value Example 1 1AD my ad Example 2 1AD my not currently available AD and 1AD TEXT are equivalent Inserts information from the persona that has been assigned to the message An optional default value will be inserted if the information is blank e 4PERSONA TITLE default value e 4PERSONA FIRST NAME default value e PERSONA LAST NAME default value e PERSONA FULL NAME default value e 4PERSONA POSITION default value PERSONA DEPARTMENT default value e PERSONA COMPANY default value e PERSONA ADDRESS 1 default value e PERSONA ADDRESS 2 default value e PERSONA ADDRESS 3 default value e PERSONA ADDRESS 4 default value e PERSONA ADDRESS s default value e PERSONA PHONE NUMBER 1 default value e PERSONA PHONE NUMBER 2 default value e PERSONA FAX NUMBER_ default value e PERSONA FAX NUMBER 2 default value e PERSONA EMAIL ADDRESS 41 default valuell e PERSONA EMAIL ADDRESS
57. e Ascending t Header Value Add to new email systems Actions 1 List Unsubscribe MANAGE LINK Yes Choose action v Setup Custom Email Headers Show List As ISP requirements change we occasionally add some custom headers as defaults meaning they are automatically created when you install arpReach List Unsubscribe is one such default custom header and it inserts a manage subscriptions link into the header of emails as required by some ISPs You can add new custom headers as ISPs start to use them You can use any of the personalization tags in arpReach to construct the link format and insert the correct information for the recipient contact z 2 120 Ban Lists arpReach Ban lists prevent unwanted people from subseribing either by a web form by email or in the admin system manually or by importing There are two ban lists Domain ban list a list of domains from which no email address is allowed subscribe Email ban list a list of specific email addresses that are not allowed to subscribe Banned Domains p With selected v Order by None il Ascending v A El E E E E 1 2 Domain name domain1 com x domain2 com x domain3 com X domain4 co uk Setup Ban Lists Domain Ban List Banned Email Addresses With selected Order by None Ascending El Ey E Eg Fm COPYRIGHT 2012 1 2 Email addre
58. e the file size is limited by your webhost and they can assist if you need that limit to be raised z PAGE 92 arpReach Adding an Attachment to a Message When creating or editing a follow up or broadcast message you can choose the attachments to be added to the message be selecting them from the attachments list For broadcasts edit or create a broadcast go to the Message tab and open the Attachments section then check off the attachements to be added to the broadcast message For broadcast variants edit or create a variant and open the Attachments section Schedule a Broadcast This broadcast is not approved for sending Save Broadcast or Cancel Settings Sender Message Sharing Layout Both broadcast and follow up T as S message split test variants can Broadcast attachments have different For follow up messages add or edit a message go to the Message tab open fi les attached the Attachments section then check off the attachements to be added to the follow up message For follow up message variants edit or create a variant and open the Attachments section 1 Edit Follow Up Message arpReach Training Course Message 1 Introduction Save Changes or Cancel Settings Message RSS Feed Layout Files to attach to message Select all Deselect all Invert selection Twitter icon User Guide Follow up message attachments COPYRIGHT 2012 PAGE 93 Vari
59. e the theme and logo enter the URL of your own logo if you prefer The optimum height of the logo is 85 pixels to fit with the rest of the page Opt In Confirmation Tab Autoresponders can have one of 3 different types of subscription confirmation e None no subscription confirmation is required Custom confirmation email defined for each autoresponder within its settings e System uses the system default subscription confirmation email The system confirmation email is defined in this section Changing the settings within this section changes the confirmation email for all autoresponders whose confirmation setting is set to use the system confirmation email Sender Section e Send with this email system choose the email system to send confirmation emails e Name enter the sender name for confirmation emails e Email address enter the sender email address for confirmation emails Reply to email address enter the sender reply to email address for confirmation emails PAGE 104 Like all HTML messages in arpReach you can click the Toggle Editor link to edit the message with a full HTML editor COPYRIGHT 2012 arpReach e Send with this persona choose a persona to be used to personalize confirmation emails or None for no persona Message Section Here you can enter the subject format preference plain text and HTML messages for the system confirmation email For the HTML messa
60. e you can specify other autoresponders that this form will add a subscription to when a contact complete the form Always subscribe to these autoresponders check this box to add the contact to these autoresponders invisibly Offer these autoresponders as additional choices the form contains checkboxes to allow the contact to choose additional autoresponders that they wish to be subscribed to when they submit the form Tracking Section Tracking tag to assign choose a tracking tag from those defined in Contacts Tracking Tags to be assigned to the form When a contact completes the form that tracking tag will be assigned to any subscriptions created by the form Tracking tags are designed to allow you to monitor which forms are producing most subscriptions Display Options Section Submit button label enter text for the submit button Offer choice of email format check this box if you wish to offer the new contact the choice of plain text and HTML email formats Form type choose if this form will be used for subscriptions or unsubscriptions or whether the contact should be offered the choice as they are completing the form Use captcha check thos box to force the entry of a short security code to prevent spambots from submitting the form This ensure that it is a human being completing the form and not a machine 3vmgb Example of captcha PAGE 69 arpReach Custom Pages Tab
61. each larger than limit is 0 2 alias account recipient address email mailbox user not li 200 1 user path no exist i 0029 1 Relay denied prohibited is 0030 i no valid alias account recipient address email mailbox user 0031 1 Invalid alias account recipient address email mailbox user 1 2 alias account recipient address email mailbox user disabl ed adiscontismued dq9 code gt vis hard gt trigger code gt Le hard gt trigger gt lbosl user is code gt vas hard gt COPYRIGHT 2012 2 1 user doesn t have account is 0034 1 unknownlillegal alias account recipient address email mai sS l PAGE 144 trigger gt arpReach 2 alias account recipient address email mailbox user un n otNst available is code as ecd trigger code is hard trigger ne code VES hard trigger 1s code is hard trigger code 16 nara trigger found re code LS hard trigger iya code is hard trigger qe code VES nard trigger code is hard gt gt COPYRIGHT 2012 0036 1 _ alias account recipient
62. ection Sender Tab Email System Section Send with this email system choose the email system that will be used to send this broadcast From and Reply To Section e Sender name enter the name of the broadcast sender e Sender email address enter the email address of the broadcast sender COPYRIGHT 2012 PAGE 77 arpReach e Reply to email address enter the reply to email address of the broadcast sender Persona Section Send with this persona choose the persona of the broadcast sender Message Tab Content Section e Subject enter the broadcast subject e Format choose the format of the broadcast e Template to load into editors choose a template to load into the plain text and HTML editors from your library of pre created templates as defined in Content Templates Use the Layout e Plain text content enter the plain text copy of the broadcast message section to add HTML content enter the HTML content of the broadcast pre created message Click the Toggle Editor link for a full HTML editor hedaers footers and links Layout Section e Manage subscriptions link check this box to add a link to the screen where the contact can manage their subscriptions e Affiliate link check this box to add your Powered by arpReach affiliate link to the message Autoresponder header to add choose an autoresponder s header to add at the start of the message e Autoresponder
63. eek in the list displayed Contact Categories You can chang Contact categories are very easy to manage because they only have 2 the name ofa settings name and description For any category both of these settings contact cate gory cun BE mE at any time without affecting which contacts the category IS assigned to without affi ecting t Contact Categories 1 want to the contacts A m cain assigned to it 77 a Contacts Categories Show List The list screen shows the number of contacts in the category and you can click the number to view those contacts amp Create Contact Category B 1 want to Name Hot Leads Description Contacts Categories Create New COPYRIGHT 2012 PAGE 42 Use tracking tags to monitor the success of your subscription forms COPYRIGHT 2012 arpReach Tracking Tags Tracking tags are used with the subscription forms that you place on your website and allow you to track which form generate a subscription Using this facility you can see which of your forms is performing best because you can segment your list by tracking tag on success criteria such as the open rate of your messages Another function of tracking tags is to allow you to display custom pages to your contacts when they perform actions such as subscribing unsubscribing or confirming a subscription You can set the URLs of the pages you wish to display in the Custo
64. eplace an attachment with a file without having to edit all of the messages to which it is attached e Variables are small snippets of information that you can include in your follow up and broadcast messages Information such as product prices can be included in messages and easily updated centrally without having to edit messages individually e Ads are larger blocks of information in both plain text and HTML format that you can pull into your messages with simple tags ARY For example you could use these to advertise products or affiliate programs Central management means you can change the AH content without having to edit mesages individually e With trackable links you can manage links to website monitoring the click through rate and even the contacts who clicked the link By managing them centrally you can change them without U having to edit your messages individually For example you could choose to change an affiliate link that you promote and that change will automatically appear in all the messages that contain it Idea you can use Sell advertising space in your 26 part training course By managing this using Ads in the content menu you don t need to change any of your follow up messages The changes you make to the ad will automatically appear in the messages The content section has an action map click Content on the menu bar to access it COPYRIGHT 2012 PAGE 87 Make sure your browser has po
65. er You can remove the filter and return to a list containing all your contacts by choosing No filter from this menu The total number of contacts and the number matching the filter appears at the top left of the list screen amp Contacts Total 79 053 Matching 79 053 Contact counter last Paging If your list contains more items than can be shown on one screen the page selector appears at the top right Use this to navigate through the pages of your list Page 1 of 791 z 3 4 5 6 791 Next Page navigator You can set the number of items that appears per page in your personal preferences by visiting the Preferences tab in Setup Personal Settings PAGE 37 arpReach On the contact list screen for each contact you can see Email address Date time subseribed Number of subscriptions Number of emails sent Action menu Clicking on the number of subscriptions or the number of emails sent takes you to the subscriptions or send log screens for the contact Every contact has an action menu where you can view or change information for the contact List items such as subscriptions and emails sent are clickable and drill down into the contact s View detail to view detailed information about the contact View send log to view detailed information about every email sent to the contact Edit to edit the contacts information Subscriptions to manage the contacts autor
66. es a domain com a php 2 arpReach C f adomain a php Browser address bar COPYRIGHT 2012 PAGE 22 arpReach can send you a new password if you forget it but make sure it knows your ematl address COPYRIGHT 2012 arpReach Signing In Visit the signin page see above and enter the default signin name and password These are set to admin and 12345 for a new installation of arpReach and should be changed as soon as possible Sign In Signin box Forgotten Password Ifyou have forgotten your signin user name password and arpReach knows your email address a new password can be generated and sent to you along with your user name Click Forgot user name or password on the signin screen to access this feature Forgotten signin name or password Click Return to signin screen to exit this screen and return to the signin screen PAGE 23 arpReach Screen Layout When you have signed in you will be taken inside arpReach where you should immediately change your password In the Setup menu click the Personal Settings option There you will find settings for your account There are 2 tabs of settings named Account Settings and Preferences p Personal Settings Save Changes Account 5ettings Preferences Password Blank to leave unchanged Personal settings Personal Enter your new password and your email address if it is blank or incorrect preferences are the
67. esponder subscriptions Clear logs to clear the send logs for the contact Delete to delete the contact and all related information information lwant to Menu The I want to menu for the contacts list has options for adding and deleteting contacts and working with contacts that match the filter currently selected from the Filter dropdown menu COPYRIGHT 2012 4 I want to 4 Refresh this page Find a contact G Add a contact Ema X Edit matching contacts ib Export matching contacts X Delete matching contacts Clear logs for matching HW contacts View segment list n Fk ki Contact I want to menu PAGE 38 Check the I Want To menu to see what else you can do on the current screen COPYRIGHT 2012 arpReach Refresh this page to update the number of subseriptions and the number of emails sent Find a contact to find a contact by partial name or email address This is the same as choosing Contacts Quick Find from the menu bar Add a contact to add one contact This is the same as choosing Contacts Add a Contact from the menu bar Edit matching contacts to make changes to all the contacts currently selected by the filter you chose from the Filter dropdown menu Export matching contacts to export in text format all the contacts currently selected by the filter you chose from the Filter dropdown menu Delete matching contacts to delete all the con
68. ext failure page the page to be displayed when there is an error when the contact clicks the next message link in a message For example if there are no more messages in the sequence or if the autoresponder no longer exists The tracking tag list screen shows the number of contacts who have each tracking tag assigned to one or more of their subscriptions Clicking the number shows those contacts gt lt Tracking Tags B 1 want to p With selected Order by None x Ascending E Name Description Contacts Actions E 1 di HOME 0 Choose action Contacts Tracking Tags Show List COPYRIGHT 2012 PAGE 44 COPYRIGHT 2012 arpReach Segments Segments are a powerful way of filtering your contact list You can create as many segments as you need and save them for ongoing use A segment definition is simply a list of criteria that determine whether or not a contact will be a member of that segment amp Segments B 1 want to F With selected Order by None x Ascending E Name Description Criteria Actions a 1 ibl This week s new contacts 5 Choose action v Contacts Segments Show List The above diagram shows the segment list with one segment designed to find this week s new contacts One criterion has been defined within the segment to achieve this Creating Editing a Segment You can define a new segment by choosing Contacts Segments Create New from the menu bar or
69. footer to add choose an autoresponder s footer to add at the end of the message Attachments Section Files to attach to message check the files from the attachment library defined in Content Attachment Library that you want to attach to the broadcast message COPYRIGHT 2012 PAGE 78 Use the sharing options to allow your contacts to spread your message for you COPYRIGHT 2012 arpReach Sharing Tab In this section you can manage how the broadcast can be made available to other people apart from your contacts by sharing There are two sharing methods Social networks Broadcast archives Social Networks Section Post a status update in these social networks choose the social networks as defined in Setup Social Networks where you want to post a link to this broadcast as a status update Status message content choose the content of the status message and edit if reguired Be aware of the limitation on status update length imposed by social networks Link to add to status update choose the link to be appended to the status update message When to post status update choose when the status update should be posted Start of broadcast End of broadcast Archives Section Include in these archives check the broadcast archives as defined in Broadcasts Archives that you want this broadcast to be included in A broadcast can appear in as many of your broadcast archives as you
70. fresh The scheduled task last started at 04 Apr 2012 17 41 BST and is currently waiting Notes bar When reguesting support g ive AS You running version and the resources it is using are shown at bottom left much relevant ot every screen Always quote your version number when raising a support Version and resources enquiry information as you can from arpReach 1 1 011 Build 0001 this section Run level 1 Run time 0 7705s Memory 8 21MB Your Version from the page footer VVe recommend that you alvvays run the latest version of arpReach and this is available for download from the hub At any time you can check if there is a nevver version by clicking on the Check for Updates option in the Setup menu Your version 1 1 010 Latest version 1 1 010 You already have the latest version Setup Check for Updates COPYRIGHT 2012 PAGE 30 This information is tmportant if raising a support enquiry COPYRIGHT 2012 arpReach Admin System Information You can get more useful information about your server s PHP and database systems by choosing Help About then clicking on the System tab Admin PHP version Admin safe mode Off Admin max execution time Unlimited Admin memory limit 256M Admin upload max file size 32M Admin post max size 48M Admin memory usage 8 1M Admin peak memory usage 8 1M Admin MySQL version 9 0 95 community Help About The arpReach scheduled task which was set up as pa
71. fy how many hours each scheduled task log file should be kept before being deleted automatically Include debug info Includes system info such as memory usage that may be useful in problem diagnosis Cancel and Reset Section Click this button to cancel and reset the currently running scheduled task This option should only be used in troubleshooting situations COPYRIGHT 2012 PAGE 110 arpReach Social Networks By adding details ofyour social networks arpReach can send status updates of your broadcasts The social networks currently supported are e Twitter e Facebook e LinkedIn Before you add a social network to arpReach you need to log into your account on the social network and add arpReach as an application that may access your account As part of that process two text strings will be generated and you will need these to add your account to arpReach Different networks give these text strings different names but are typically as follows e Consumer key or APP ID or API key e Consumer secret or APP secret or secret key Post status To 200 to your social you na to login to the social network in the normal way then visit the appropriate URL below to up dates to your add arpReach as an application can can access your account social networks when you send a broadcast e Sign in to Twitter and visit http dev twitter com Twitter e You may need to sign in again e Choose My Applications f
72. ge click the Toggle Editor link for a full HTML editor Always ensure that the body of the email contains the CONFIRM LINK tag as arpReach will replace this with a unigue confirmation link that the subscriber can click to confirm their subscription It is important not to embed hard coded confirmation links from example emails that you send yourself You must use the CONFIRM_LINK tag to ensure that each contact receives an email with a confirmation link unigue to them Hella Thank you for subscribing Please confirm your subscription by clicking once on the link below or copying and pasting it into your browser CONFIRM LINK mese Ru Ensure CONFIRM LINK appears in message copy TCONFIRM LINK in message copy When creating confirmation links for HTML copy you can use the 1CONFIRM LINK tag in the HTML link tag like this Example lt a href 1TCONFIRM LINK Click here lt a gt to confirm your subscription Custom Pages Tab This tab contains all the default custom pages that will be assigned to new autoresponders and tracking tags and also some system wide custom pages N PAGE 105 Use the default custom pages section to avoid having to set custom pages every time you create an autoresponder COPYRIGHT 2012 arpReach Many custom pages will have a code and message appended to the URL Check the Disable error code and message box to switch these off Default Subscribe Section These
73. ge header is shown at the top of the screen when using the admin system Switch this off to free up more screen space for data Number of list items per page controls how many items are shown per on list screens such as the contact list A small number means faster screen drawing Show form field hints controls whether form field hint icons are shown for every field on forms When hints are showing hovering your mouse over the guestion mark will display a panel of information about that field Home page the page to be shown when the home icon m is clicked The choices are My dashboard Action maps Autoresponder list Broadcast queue Contact list About screen Report to show on dashboard controls which graph is shown on your dashboard The choices are New contacts today New contacts yesterday New contacts this week New contacts last week New contacts this month New contacts last month New contacts this year New contacts last year Format for dashboard report sets the chart type for the dashboard report from Line chart Bar chart PAGE 100 COPYRIGHT 2012 arpReach Activate License arpReach needs to be activated before you can use it fully You need your license number and password from your order confirmation email and an activation code obtained from the arpReach hub http hub arpreach net When you have all 3 items paste them
74. ges everywhere Testing and Reporting Do you want to test one follow up message against another to see which generates the most opens Or maybe compare sending email from your own server against a 3rd party provider arpreach provides the testing and reporting tools to set it up easily PAGE 20 arpReach Summary We constantly strive to add more and more useful functionality so please let us know if there is anything you need COPYRIGHT 2012 PAGE 21 arpReach Your First Session Throughout this user guide we will assume that you have installed arpreach 6 99 on a subdomain a on your website domain com This means that the pages you need to visit to access all the functionality vvill look like this a domain com a php In situations where the software is installed in a sub directory of your domain eg mail then the pages you need to visit will look like this domain com mail a php The screen at the end of the installation process tells you which page to visit to sign in our your installer can give you the information We recommend you bookmark the correct URL for your installation as visiting it will always take you to the signin page for your arpReach to get started Note that some browsers will require you to put http at the start Sign in and lets but most modern browsers don t reguire this get started Throughout this user guide we will use the following format for all our exampl
75. he details for the email account you created to handle incoming emall Now each time the scheduled task runs all of the email in the email account will be read processed and deleted Installation is complete arpReach is now installed and ready for use Test mode Test mode allows you to use all aspects of the software without any email actually being sent although the software will act as if it has sent it To enable test mode visit Setup System Settings go to the Sending tab and open the Email section There you can enable or disable test mode Help training and support Check out the Help menu in the software for extensive documentation training and support resources PAGE 17 gt GETTING STARTED arpReach arpreach is all you need for direct email marketing COPYRIGHT 2012 arpReach Getting Started What is arpReach arpReach is a follow up autoresponder and email marketing system designed by direct email marketers for direct email marketers It allows you to collect a list of contacts that you can contact regularly either by one off broadcast emails or using automated follow up Contacts can be added through forms on your website by email by importing from other systems or by having them automatically added by integrating with other software eg a shopping cart Typically you will add a form to your website that asks your website visitor for their first name last name and e
76. he notification email that is sent for unsubscribes This can be changed in the settings of each autoresponder Use the following tags to insert the information shown AUTORESPONDER_NAME The name of the autoresponder 96EMATL ADDRESS The email address of the subscriber Affiliate Program Tab arpReach has an affiliate program and you can earn commissions by promoting the product This is normally done using the Powered bu arpReach link at the end of your email messages Your Affiliate Link Section You can earn money from the arpReach affiliate program simply by using your Your affiliate ID only enter your ID the software will build it into a full affiliate link when required Affiliate link text enter the text that you wish to appear above your link at the end of your messages Affiliate Ads Section software Ifyou wish to promote in your messages using more than the the simple Powered by arpReach link you can create full plain text and HTML ads that can be inserted into your messages using simple tags e Plain text affiliate ad enter the plain text copy of your COPYRIGHT 2012 affiliate ad This can be inserted into your messages with the tag 1AFFILIATE AD TEXT HTML affiliate ad enter the HTML copy of your affiliate ad This can be inserted into your messages with the tag AFFILIATE AD HTML PAGE 109 arpReach Scheduled Tasks Tab arpReach has a sc
77. heck the files from the dus attachment library defined in Content Attachment Library e wing that you want to attach to the follow up message RSS Feed Tab e Include in autoresponder s RSS feed check this box to include this message in the RSS feed for this autoresponder Using this facility you can control which of the autoresponder s messages appear in the RSS feed and which are sent by email only COPYRIGHT 2012 PAGE 64 Some message variants will produce better results than others so you can adjust the rate at which each ts sent at any time COPYRIGHT 2012 arpReach Follow Up Message Variants Every follow up message can have any number of variants so that you can test out different aspects of a message to compare their success When a variant is first added to a follow up message it is an exact copy of the original message It can then be tweaked to test items such as e Subject Format e Content e Layout Attachments To manage the variants of a follow up message choose the Variants option inthe actions column ofthe message list or click the number in the Variants column of the list 1 want to Message Variants AR 1 Message 1 Follow Up Profits F With selected Subject Frequency Spam score Sent Opened Bounced Actions Main message ex Message 1 Follow Up Profits 75 1 0 0 Choose action vw Variants El 1 Message 1 Profit from Foll
78. heduled cron task that runs regularly to carry out important functions of the software including sending out confirmation emails follow up messages and broadcasts and processing incoming email such as bounces and subseription unsubseription reguests Settings Section e Enable scheduled tasks check this box to enable the scheduled task functionality Note that for this to work the scheduled task cron must have been set up on your server during installation Enabled confirmations Allows due subscription confirmation emails to be sent out Enable autoresponders The scheduled Allows due follow up messages to be sent out task handles all Enable broadcasts Allows due broadcasts to be sent out of the automated mM i Enable incoming email processing functionality Allows locally processed bounces and incoming emailed subscription and unsubscription requests to be processed of the system 277775 i h de Enable remote bounce processing sucn as senang If any of your emails systems have remote bounce out fo l low up processing defined in their settings check this option enables that processing and Log schedule activity to file logs all activity of the scheduled broadcasts task to files in the schedule_logs directory This directory needs to have its rights and permissions correctly set at the time of installation See the installation section for details Hours to keep each log file Speci
79. il when someone subscribes to this autoresponder Set the subject message and list of recipients Notify on unsubscribe choose this option to send a notification email when someone unsubscribes from this autoresponder Set the subject message and list of recipients Use the tag AUTORESPONDER_NAME in the message to include the name of the autoresponder Use the notation l to include information from the original subscription form Example email address first namell title etc PAGE 55 COPYRIGHT 2012 arpReach Sender Tab Email System Section Send messages with this email system choose an email system that will be used to send all messages from this autoresponder including follow ups and confirmation reguests Email systems are managed in Setup Ematl Systems From and Reply To Section Sender name enter the from name of the sender of emails from this autoresponder Sender email address enter the rom emall address of the sender of emails from this autoresponder Reply to email address enter the reply to email address of the sender of emails from this autoresponder Persona Section Send vvith this persona choose a persona sending personality to be used to personalize the messages sent by this autoresponder Personas are managed in Setup Personas Persona tags that you can insert to include information from the selected persona are listed at the back of thi
80. ile e Assign to new users check this box to make this permission profile the default that is assigned to new users that you create in future There can only be one default permission profile Permissions Tab The permissions tab has 6 sections where you can choose the areas of the system that users with this permission profile will be able to access e General e Autoresponders e Broadcasts e Content e Contacts e Setup Visit each section in turn and check the boxes beside the functions you wish to make available Use the Select All Deselect All and Invert links for faster selection If you change the permissions in an existing permission profile those changes will be instantly applied to all users with that permission profile z 2 116 Personas are sending personalities and you can create as many as you need for different websites brands etc COPYRIGHT 2012 22 arpReach Personas Use personas to create different personalities for sending your messages A persona contains lots of fields that you can include in your messages such as name address and company information to create an entire sending personality i Personas V 1 want to p With selected Order by None 2 Ascending F 2 Name Description Autoresponders Broadcasts Actions 1 M Neil Morgan default 1 1 Cho ct v E 2 M arpReach Team 0 0 Ch ct a 3 Yy arpReach Support 0 0 Cho
81. ine editor HTML message Toggle editor Preview Message length Is lin z U e as Paragraph FontFamily 7 Font Size lyT T4 ES sn Zi a GA z n lada tp izi la db al OA 32 i 241 yn rrr 42 EH A A gil T Hello Thank you for subscribing Please confirm your subscription by clicking once on the link below or copying and pasting it into your browser CONFIRM LINK Thank vou Path p The WYSIWYG editor may try to correct your HTML code HTML editor PAGE 57 The precedence order for custom pages ts tracking tag then subscription form then autoresponder COPYRIGHT 2012 arpReach Custom Pages Tab Custom pages are displayed to your contacts when they perform one of 8 actions e Subscribe successfully e Fail to subscribe successfully e Unsubscribe successfully e Fail to unsubscribe successfully e Confirm a subscription successfully e Fail to confirm a subscription successfully e Successfully request the next message in sequence e Fail to successfully request the next message in sequence The following items in arpReach have custom page settings and the software will use them in the following precedence order 1 Tracking tag custom pages 2 Subscription form custom pages 3 Autoresponder custom pages 4 Default system pages Example 1 A contact subscribes via a subscription form that has a tracking tag in its settings and that tra
82. ion CONTACT COUNT the number of unique subscribers SENDER NAME 1SENDER EMAIL ADDRESS e REPLY TO EMAIL ADDRESS default value 4SUBSCRIBE IP ADDRESS default value SUBSCRIBE USER AGENT default value e CONFIRM IP ADDRESS default value CONFIRM USER AGENT default value e UNSUBSCRIBE IP ADDRESS default value UNSUBSCRIBE USER AGENT default value ASUBSCRIBE DATE 1j using date format 1 as defined in Setup System Settings SUBSCRIBE DATE 2 using date format 2 as defined in Setup System Settings ASUBSCRIBE DATE 3 using date format 3 as defined in Setup System Settings ASUBSCRIBE DATE 4j using date format 4 as defined in Setup System Settings ASUBSCRIBE DATE 5 using date format 5 as defined in Setup System Settings ASUBSCRIBE DATE 6j using date format 6 as defined in Setup System Settings ASUBSCRIBE DATE 7j using date format 7 as defined in Setup System Settings SUBSCRIBE DATE 8j using date format 8 as defined in Setup System Settings e TRACKING TAG NAME default value e 1AUTORESPONDER CONFIRMATION SUBJECT default value l e 1AUTORESPONDER CONFIRMATION TEXT default value e 1AUTORESPONDER CONFIRMATION HTML default value e NEXT_LINK link to send the next message immediately CONFIRM_LINK link to confirm subscription UNSUBSCRIBE_LINK link to unsubscribe from this autoresponder only e RSS FEED LINK
83. ion forms and custom information can also be added or edited in the arpReach admin system Custom fields must be defined before custom information can be assigned to contacts Custom Fields 1 want to p With selected Order by None Ascending 17 t Name Description Tag Field type Actions ET 1 Hat size CUSTOM hat size Dropdown list Choose action v lal 2 Shoe size CUSTOM shoe size Dropdown list Choose action v T J Ei 3 Town of birth CUSTOM birth town Single line of text Choose action v se custom Content Custom Fields Show List fields to store contact A custom field has a unique name a description a tag that can be used to infiormation pull custom information from a contact record into a message and a field e for subscription forms The field tvpes are that is not 5 covered by the Single line of text eg for a name word or phrase standard field S e Multiple lines of text eg for a comment or enquiry such as em ai 1 Dropdown list you need to specify the choices e Checkbox for yes no type information address name 95 address etc The custom field list can be ordered by name or description using the Order by dropdown menu The With Selected menu allows you to delete the selected custom fields Deleting a custom field deletes that information in contact records Using the I Want To dropdovvn menu you can create a new custom field or de
84. isplayed when a contact clicks on a NEXT_LINK link in a follow up message Content Tab The sections in this tab contain stanadrd blocks of text that you can insert into messages with simple tags If you later change the content of these sections the new content will be used in all messages that contain that content s tag Standard Messages Section Use these tags to insert the copy into your messages e Anti spam message 1ANTI SPAM MESSAGE Privacy statement PRIVACY STATEMENT All tags shown 1 m in this section Contact amp Subscription Management are also listed Section at the end of the guide Use these tags to insert the copy into your messages e Manage subscriptions link text TMANAGE LINK TEXT Edit contact details link text 1EDIT LINK TEXT Next message link text e 1NEXT LINK TEXT e Unsubscribe link text 1TUNSUBSCRIBE LINK TEXT Your Support Resources Section Use these tags to insert the copy into your messages e Your support email address 1SUPPORT EMAIL ADDRESS Your support website 1SUPPORT WEBSITE z COPYRIGHT 2012 107 Use resource boxes to hold company information such as your address that you want to add to every message COPYRIGHT 2012 arpReach Resource Boxes Section Use these to create standard boxes of information eg name and address that you wish to add to your messages but manage them in one place Use these tags to insert
85. l be sd yourdomain com install index php where sd is the sub domain you created The installation wizard will step you through the process Any errors will be explained and solutions suggested Run the software When installation is complete you can run the software for the first time by visiting yourdomain com dir a php Or sd yourdomain com a php Running the software for the first time creates a new administrator whose sign in details are Sign in name admin Password 12345 You should change these settings as soon as you can by visiting the Setup Personal Settings menu option Here you can also set other options to personalize your session z 2 15 Contact your host if you need assistance with setting up your scheduled task as servers vary widely COPYRIGHT 2012 arpReach Activate your software If you need to activate your software you will be taken to the activation screen when you sign in or you can visit Setup Activate License Enter the license number license password and activation code you have been given check the box to agree to the terms of use and click Activate Now Your software 1s now activated At any time you can obtain an activation code for your software from the arpReach hub hub arpreach net Create the scheduled task The software requires one scheduled cron on Linux task to be created in your domain s control panel We reco
86. lete all custom fields This also deletes that information in contact records COPYRIGHT 2012 PAGE 90 arpReach The actions column in the list has options for e Edit e Copy e Copy then edit e Delete templates in the group are not deleted Creating Editing a Custom Field When creating a custom field the following information is required Name every custom field must have a unique name e Tag every custom field must have a unique tag This is used to pull the information from contact records into messages For Use a example the tag for a hat size custom fteld could be hat size and this information would be included in messages with the tag dropdown list CUSTOM_hat_size The tag can contain letters number and underscores but no spaces custom field M Description a description for your own use to restrict the Field label the label for this field that will appear on choices your subscription forms that include it contact can Field type the type of field as it g appear on subscription forms that include it The choices are make when filling out a Single line of text Multiple lines of text subs Crip non Dropdown list enter the choices one one per line 22 form Checkbox Field type Dropdown list L Available choices one per line 1 3 4 5 6 7 8 Custom fteld tupe COPYRIGHT 2012 PAGE 91 Centralized management of attachments means you
87. list Add a contact add a single contact contacts so they e Quick add paste a list of email addresses to add are available Quick find find a contact by name or email address when you are Import contacts import from CSV file ready to add e Quick remove paste a list of email addresses to remove e Reports view print and export reports about contacts contacts and b oti m Tracking tags manage your tracking tags sSuDscriptions e Categories manage your contact categories e Segments manage your segment definitions The Contact List Click Show List in the Contacts menu to display your list of contacts The list may be sorted using the dropdowns at the top of the list table Order by None Ascending Date t com 04 Contact order COPYRIGHT 2012 PAGE 36 Choose one of over 20 pre defined filters with a single click COPYRIGHT 2012 arpReach Contact Filter You can quickly filter this list on over 20 pre defined criteria by selecting a filter from the filter drodown menu at the top right Filter No filter Added today Added yesterday Added this week Added last week Added this month Added last month Added this year Added last year In autoresponder Follow up sent Follow up opened Follaw up bounced C Broadcast sent Broadcast opened cj Broadcast bounced Has tracking tag cj In category Clicked link F Guick find result v Contact filt
88. lso send these variants if the broadcast has variants you content layout can have them sent to you also Check the variants you want to be sent 95 and fi ormatting e Posta status update to this social network allows you to test that posting is working This is a live test and the status update will be posted to the live social network site COPYRIGHT 2012 PAGE 81 arpReach Broadcast Log Depending on the settings of your email systems as defined in Setup Email Systems broadcasts may be sent over more than one run of the scheduled task The broadcast log shows the progress of the broadcast is it goes out across those sessions To access the broadcast log choose Show Log from the actions column of the broadcast gueue Broadcast Log Test Sent TOTAL SENT TOTAL FAILED TOTAL RUN TIME 1 O 00 00 01 Start End Run time Start status End status Message Emails sent Emails failed 1 09 Apr 2012 18 28 03 09 Apr 2012 18 28 04 00 00 01 Unsent Sent 1 0 Broadcasts Show Queue Show Log in actions column Broadcast Broadcast Reports reports can be p rinted Various real time graphs are available during the sending of a broadcast and when completed Choose Reports from the actions column of the or exported broadcast queue The available graphs are as images or e Overview a pie chart showing the percentages of opened not PDF files for opened and bounced inclusion in Variant success a pie
89. m the menu bar or choose Schedule a Broadcast from the I Want To menu on the broadcast queue screen To edit an existing broadcast choose Edit from the actions column in the broadcast queue PAGE 75 arpReach Schedule a Broadcast CV D This broadcast is not approved for sending Save Broadcast or Cancel Settings Sender Message Sharing Send this broadcast to Recipients All contacts x 9 This is based on the server date and time which is currently 17 Apr 2012 14 36 BST When to send Draft Approved for sending Tracking and reporting Broadcasts Schedule a Broadcast Settings Tab Use segments to Send This Broadcast To Section precisely target the contacts to e Recipients choose the recipients of the broadcast All contact receive your contacts broadacsts Autoresponder subscribers Contact category members Have tracking tag in a subscription In segment defined in Contacts Segments When To Send Section Note that the date and time to send a broadcast is based on the server date and time with the timezone applied as set in Setup System Settings System General When to send choose the scheduling option for the broadcast Draft the message will not be sent Use this to work on broadcasts that are not yet ready for full scheduling Nextrun the broadcast will be sent during the next run of the scheduled task Specific date
90. m Pages tab when creating or editing a tracking tag amp Create Tracking Tag B 1 want to Save Tracking Tag or Cancel Settings Custom Pages Success page Failure page Unsubscribe Contacts Tracking Tags Create New Subscribe success page the page to be displayed when the contact successfully subscribes Subscribe failure page the page to be displayed if there is an error when the contact submits the subscription form For example if the email address is not valid or the subscription is a duplicate Unsubscribe success page the page to be displayed when the contact successfully unsubscribes by clicking an unsubscribe link in a message e Unsubscribe failure page the page to be displayed when there is an error when the contact clicks an unsubscribe link in a message For example if the contact has already unsubscribed Confirm success page the page to be displayed when the contact successfully confirms their subscription by clicking a confirm link in a message PAGE 43 arpReach e Confirm failure page the page to be displayed when there is an error when the contact clicks a confirm link in a message For example if their subscription is already confirmed or if the autoresponder no longer exists e Next success page the page to be displayed when the contact successfully requests to be sent the next message in a subscription by clicking the next message link in a message N
91. mail address That person then becomes a contact in arpReach and you can start to build your relationship with them by following up automatically and sending relevant email Contact Management Every contact in arpReach is identified by their email address and an email address can appear only in the contact list However every contact can belong to multiple autoresponders follow up sequences and multiple categories eg customers prospects hot leads Using the arpReach segmentation tools you can easily target your messages to selected sections of your contact list Extensive reporting allows you to view in numbers and charts how responsive your contacts are and you can target further those responsive or even your unresponsive contacts Delivery Tools As ISPs continue to battle with the issue of SPAM unsolicited email arpReach has tools to help you get email through and monitor delivery by allowing you to integrate with local and remote email senders and monitors as well as internal tracking open rate and bounces And as new email headers are developed to aid the fight against SPAM arpReach can use them immediately It is important to maintain a healthy contact list and arpReach has tools to help with that including automatic unsubscribe suppression do not contact and ban do not allow to subscribe lists PAGE 19 We are constantly striving to add more useful functionality so let us know what you need
92. menu allows you to check multiple groups and delete them all at the same time Autoresponder Groups F Delete Order by None Ascending With selected O NE Description 1 g Product training E 2 g Sales sequences 3 uz Affiliate training E 4 amp Prospect warm up Autoresponder groups With selected Autoresponders Choose Autoresponders Show List from the menu bar to show your list of autoresponders 66 Use autoresponders Autoresponders With selected v Order by None x Ascending Filter No filter x to Se ollow up with 27 ES Name Group Address Status Messages Forms Contacts Actions your prospects and contacts on auto pilot 1 2 ie arpReach Training Course Product training training 3 1 Choose action v ek arpReach Advanced Training Product training 0 0 0 Choose action Autoresponders Show List The columns in the table are COPYRIGHT 2012 Name the unique name you have given this autoresponder Group the group if any to which this autoresponder belongs Address the incoming email address if any for this autoresponder which can be used to subscribe or unsubscribe by email Status the status of this autoresponder Live Accepting new subscriptions and sending messages Disabled Not accepting new subscriptions and not sending messages Sending paused Accepting new subscriptions but
93. mmend running it every 5 minutes The scheduled task takes care of many operations of the software including sending due email and managing incoming subscriptions and bounces Your host can advise on how scheduled tasks should be set up on your hosting The scheduled task should NOT be set up using wget or any other HTTP or web based process as timeouts will be a problem It must be set up by running the script directly using command line PHP like this php path to public_html lt dir gt a php cli auto dev null 2 gt amp 1 Note that this is a single command but is split here by the page formatting php will usually be php cli on a CPanel WHM server Handing incoming email The software needs to be able to handle incoming email to manage emailed subscriptions unsubscriptions and bounces PAGE 16 Check out the Help menu in the software for extenstve support resources COPYRIGHT 2012 arpReach The best way to handle this is to create an email account on your domain for the exclusive use of the software You can usually do this in your hosting control panel At the same time set the default or catch all address of your domain to forvvard unrouted emall to this account The software will monitor this account for emailed subseriptions and bounces To set this up In the software visit the Setup System Settings screen Go into the System tab and open the Incoming email section Enter t
94. n 56 Eu S620 a 56 1010 a a Nea vii 56 77 06 r yaaa 56 tipin rar on n m 56 custom Pares i M P 58 Erro ii AD I en 59 1177006000 Oi aac aaa 59 Header and Footer r cz N 59 RSS Ten d 59 Follow Up Messages xa an 60 Message etina daaa 62 tur Li aya EE AEE 62 Vu a 62 Day Time amp Duplicate Restrictions sans 63 Tracking and Reporting 0 O nm sasi 63 64 010100 b ay analya 64 64 COPYRIGHT 2012 5 arpReach AEE SEC O ETERNI 64 KEK icon n 64 Follow Up Message 5 65 Testing a Follow Up Message es see ED 66 Follow Up Message 6 67 a rr 68 Creating Editing a Subscription 68 0111 Tab T 68 68 a 0 68 Additional Autoresponders DEVI a 69 1060000 O TREE 69 Display OBHONS Secon m uba as bibi 69 Cib FA 70 N 71 Broadens le VT ET a nv pr ta avi 73 The enim 73 Creating Editing a Broadcast o so Nj nju 75 iin ucunun 76 Send This Broadcast To aaa 76 When To Send Section as 76 Omit These Contacts 8 aa TF Tut nun Reporting Ola S g 27 PTS PAD a EEEE A E FU Em r 0 a NO n
95. n Forms B 1 want to AR 1 p With selected Order by None v Ascending x 27 Name Description Actions 27 1 Ez Site sidebar form Form for site sidebar Choose action v 27 2 Ex Home page form Form for home page Choose action v Autoresponders Subscription forms in actions column Note that live forms must remain in the list Do not delete forms that are currently accepting subscribers as they will become inoperable Creating Editing a Subscription Form You can create a new subscription form by choosing Create a form for this autoresponder from the I want to menu on the subscription form list The options are the same for both creating a new form and editing an existing form Settings Tab e Name enter a unique name for the form Description enter a description for for form Content Tab This is where you define the content of the form and the way it operates Fields Section For every field you want to include on the form check the box in the Include on form column Enter a label for each field you have chosen Check the z 68 Use captcha to ensure your forms are submitted by people and not by machines COPYRIGHT 2012 arpReach mandatory and capttalize columns if reguired And custom fields that you have defined in Content Custom Fields will appear in the field list and can be included on the form Additional Autoresponders Section Her
96. n click the Save Changes button The next time you sign in you will h need to enter your new password The address you enter here is the address set fi to which your new password will be sent if you use the forgotten password to personalize feature on the signin screen and enhance their EXPpETLENCC items such as the visibility of the page header the number of items shown of arp Reach on list screens and visibility of form field hints You can also set your home page the page that will be loaded every time you sign in to arpreach You In the Preferences tab of your personal settings you can set your choices for can also choose the report that will be shown on your personal dashboard Account Settings Preferences Show page header Number of list items per page 100 Shaw form field hints Home page My dashboard Report to show on dashboard New contacts today Format for dashboard report Line chart Personal settings preferences COPYRIGHT 2012 PAGE 24 Turn off the screen header to create more space for your data COPYRIGHT 2012 arpReach Screen Layout Every screen in arpReach has a similar layout and some elements appear on every screen The header The header at the top with the arpReach logo at the left has a block of status information at the right side containing links that are personalized to you Neil Morgan Administrator signed in My Home Page My Dashboard 38
97. nd all related information is removed entirely from your arpReach system Quick Find You can quickly find one or more contacts if you have a full or partial name or email address To use the facility choose Contacts Quick Find from the menu bar 88 Contacts Quick Find Enter a full or partial email address or name to search for matching contacts Find Contact or Cancel Email address Matching contacts will appear Name Matching contacts will appear arpReach 1 1 011 Build 0001 Run level 1 Run time 0 6346s Memory 7 26 test Contacts Quick Find 1 want to As you start to type into the email address or name box arpReach will offer es IE PAGE 41 arpReach possible suggestions in a dropdown box If the contact you are looking for appears in the list select it and click the Find Contact button to go to the contact list screen with that contact selected Note that the Filter dropdown menu has changed to Quick find result Filter Quick find result x Filter for quick find result However as you are typing if the contact you are looking for does not appear in the list of suggestions enter as much of the name or email address as you know ignore the suggestions and click the Find Contact button You will be taken to the contact list screen and all contacts matching the partial name or email address you entered will be shown You can then manually look for the contact you s
98. ned to new autoresponders and broadcasts that you create Default sender name enter the sender name that will be assigned to new autoresponders and broadacsts that you create Default sender email address enter the sender email address that will be assigned to new autoresponders and broadacsts that you create Default reply to email address enter the sender reply to email address that will be assigned to new autoresponders and broadacsts that you create Default persona enter the persona that will be assigned to new autoresponders and broadacsts that you create Disable personalization check this box to disable all message personalization This should not be checked in normal use Offset in hours for date tags enter the number of hours Or to offset dates times that you insert into messages with the date time tags The offset is based on the timezone setting see above Name enter the sender name that will be used to send you system messages such as subscription and unsubsription notifications PAGE 102 arpReach Email address enter the sender email address that will be used to send you system messages such as subscription and unsubsription notifications arpReach can monitor incoming email for the purpose of processing bounced email and handling incoming autoresponder subscription requests You can either use your domain s catch all default email account for this or set up a separate email a
99. not sending messages PAGE 52 COPYRIGHT 2012 arpReach Prevent new subscriptions Not accepting subscriptions but sending messages to existing subscribers e Messages the number of messages in the autoresponder s follow up sequence Click on this number to view the message list e Forms the number of subscription forms you have created for this autoresponder Click on this number to view the form list e Contacts the number of unique contacts who are subscribed to this autoresponder Multiple subscriptions by individual contacts are not counted Click this number to view the contacts who are subscribed to this autoresponder In the actions menu for each autoresponder you can Reports view export and print reports e Test send yourself test follow up messages Settings edit its settings e Messages view and manage its follow up messages Subscription forms view and manage its subscription forms Widgets get HTML code to display a small image on your website showing how many subscribers an autoresponder has Copy Copy then Edit copy this autoresponder and all its follow up messages e Delete delete this autoresponder and all its follow up messages You can sort your autoresponder list by name and contact count using the Order by dropdown menu and choosing Ascending the default or Descending On the autoresponder list the With Selected dropdown menu allows you to e delete
100. not sent its user agent type e 02 The form parameters are not correct 03 The form parameters are not correct 04 This list no longer exists 05 Thislist does not allow subscriptions by form e 06 This list is currently disabled This list is not currently accepting new subscriptions e 08 There was a form validation error 09 The security code cannot be blank 10 The security code is not correct e 11 The email address cannot be blank e 12 The email address is not valid 13 The email address is not permitted to subscribe z 2 COPYRIGHT 2012 135 arpReach 14 The email address is not permitted to subscribe 15 The title cannot be blank 16 The first name cannot be blank e 17 The middle name cannot be blank 18 The last name cannot be blank e 19 The full name cannot be blank 20 The company cannot be blank 21 The department cannot be blank 22 Address 1 cannot be blank e 23 Address 2 cannot be blank 24 Address 3 cannot be blank 25 The town or city cannot be blank 26 The state or province cannot be blank 27 The postal or ZIP code cannot be blank 28 The country cannot be blank e 29 The alternative email address 1 cannot be blank 30 The alternative email address 2 cannot be blank e 31 The alternative email address 3 cannot be blank e 32 The phone number 1
101. o redirect to the URL of the web page that the contact will be taken to when they click the link This option has a Test icon to ensure the correct URL has been entered If your tag is my_link then you would insert this link into your follow up and broadcast messages using LINK_my_ad PAGE 97 arpReach COPYRIGHT 2012 arpReach Setup Overview The Setup option on the menu bar is where you configure your arpReach system personal preferences manage users personas email systems and social networks and maintain your suppression and ban lists You can access the Setup action map by clicking Setup on the menu bar The choices on the Setup menu are e Personal settings e Activate license e System settings e Social networks Users e Permission profiles e Personas e Email systems e Custom email headers e Ban lists e Suppression lists e Backup amp restore e Import from ARP3 e Check for updates Personal Settings Each user including administrators can use this option to change their personal details such as password and email address and to set their display preferences Account Settings Tab e Password enter a new signin password or leave blank to remain unchanged e Name your name Email address your email address to be used when you have forgotten your signin name or password PAGE 99 arpReach COPYRIGHT 2012 Show page header controls whether the pa
102. omplete a subscription form Submitting the form creates their contact record and adds a subscription to the free report autoresponder for your new contact Over the coming days the contact is sent a series of messages inviting them to join your paid membership site Tracking Tags A tracking tag is a way of keeping tracking of the source of your subscribers Suppose you have multiple websites with their own subscription forms with all of those forms feeding contacts into one autoresponder By assigning a tracking tag to a form you can track which form a subscription came from Tracking tags are assigned individually to a contact s subscriptions and you can segment your list on tracking tags Segments Segments are a very powerful feature of arpReach that allow you to select or group contacts based on a huge variety of criteria Think of applying multiple filters to your entire list to either include or exclude contacts from the segment Segments are covered in a separate section of this guide z 35 arpReach The Contact Menu All of the options for managing your contacts are available from the contact option on the menu bar E Contacts setup Add a Contact 425 Quick Add GY Quick Find de Import Contacts Quick Remove 29 Reports to F Tracking Tags ad Categories Create 62 segments categories and Contact menu tracking tags before adding Show list view your contact
103. onds between every email sent by this email system Use this if your host requires a delay It should be zero for most situations Character set choose the character set to send email in The z 119 ISPs use special email headers in their battle against SPAM arpReach allows you to define as many as you need COPYRIGHT 2012 arpReach default is UTF 8 and this should be suitable for most situations e Bounce address type choose how bounces will be handled for email sent by this email system Local This is the normal settings and bounces are processed locally as they arrive at the incoming address being monitored as set up in Setup System Settings System Incoming Email Remote Use this setting if you use the services of a remote bounce processor They will provide you with the server and login details to enter here Custom Headers Section From the custom headers available see next section choose the custom email headers that you want to be added to all email sent by this email system Custom Email Headers In the fight against SPAM ISPs are increasingly using special information in email headers to manage unsubscribes and to help their systems decide if incoming email is legintimate arpReach allows you to create any number of custom email headers and assign them to any of your sending email systems Custom Email Headers p With selected Order by Non
104. ou can paste a list of email addresses to be added to the contact list There should be one email address per line Email addresses that already exist in the contact list or those that are on your banned list of addresses or domains see Setup Ban Lists will be ignored You can also choose one or more categories that the new contacts will be assigned to Remember the click the Save Contacts button to start the process amp Contacts Quick Add Br want to Save Contacts or Cancel Email addresses Q Duplicate or banned email addresses will be rejected Email addresses Categories Select all Deselect all Invert selection 7 Customers 7 Prospects Contacts Quick Add PAGE 40 Choose Quick Find from the Contacts menu when you need to find a contact quickly COPYRIGHT 2012 Quick Remove arpReach By pasting in a list of email addresses you can quickly remove contacts from your contact list This facility is available by choosing Contacts Quick Remove from the menu bar amp Contacts Quick Remove Process Contacts or Cancel Email addresses Remove action Unsubscribe Contacts Quick Remove 1 want to Paste in the list of email addresses that you want to remove and choose the remove action from the dropdown list Unsubscribe the contacts remain in the contact list but all their autoresponder subscriptions are cancelled Delete permanently the contacts a
105. ow Up um 25 0 0 0 Choose action Autoresponders Messages Variants in actions column The above diagram shows a follow up message with one variant where the subject line is different from the original The Freguency column shows that the original message will be sent to 75 of contacts and the variant to the other 25 The system decides at random during the sending process which message will be sent to each contact Choose Add a variant to this message from the I Want To menu to add a new variant to the message Then edit it by choosing the Edit option from the actions column of the variant list You can change the percentage of contacts to be sent each message using the slider in the Frequency column MN 20570 Frequency slider PAGE 65 COPYRIGHT 2012 arpReach Testing a Follow Up Message You can send yourself a test of a follow up message or a variant to check its content and layout prior to setting its final scheduling Choose Test from the actions column of the message list or variant list n Test Follow Up Message B 1 want to AR 1 Message 1 Follow Up Profits Recipient email address test ecom24 co uk Format to send Plain text HM 7 Also send these variants Select all Deselect all e Invert selection Message 1 Profit from Follow Up Autoresponders Messages Test in actions column Recipient email address enter the email address where the test should be sent
106. pe choose the type of match for the criterion The choices are Standard field match various options Added today Added yesterday Added this week Added this month Added last month Added this year Added last year Date added before on after Date added between Autoresponder is is not subscribed Follow up message sent opened bounced z 2 46 arpReach Subscription various options Broadcast sent opened bounced racking tag has it does not have it Contact category is is not a member Trackable link clicked did not click Custom field match various options When you have chosen the match type choose the condition eg equals contains etc and enter or choose the data to search for e All contacts must match if this box is checked every contact in the entire segment must match this criterion no matter the other criteria that are defined in the segment Viewing Matching Contacts From the segment list choose Apply from the actions column You will be taken to the contact list with the segment applied Another way to apply a segment to your contact list is to choose In Segment fromthe Filter dropdown menu on the contact list then choose the segment to be applied COPYRIGHT 2012 PAGE 47 arpReach Reports Choose Contacts Reports from the menu bar to view graphical reports
107. ptions where no previous messages have been sent this interval is calculated from the date and time of subscription to the autoresponder COPYRIGHT 2012 PAGE 62 arpReach Monday to Sunday The message will be sent on the next occurrence of the day of the week specified assuming the scheduled task is running on that day Approved for sending check this box to approve this message for sending Only administrators and use with the correct permissions can approve messages See permission profiles for more information Day Time amp Duplicate Restrictions Section This section allows you to control the days and times that the message may be sent For example you may wish to prevent sending the message during the night or at weekends Can only send on these days check the days that the message may be sent Use this to avoid certain days such as weekends R Earliest time to send choose the earliest time that this You can message may be sent Use this to avoid sending too early in the avoid sending 2777777 e Latest time to send choose the latest time that this message messages at may be sent Use this to avoid sending too late at night weekends and Never allow to be reset check this box to ensure that a contact is never sent this follow up message more than once even if the order of messages in the autoresponder is changed during the night Tracking and Reporting Section e Track rate for HTML and
108. pups enabled for all arpReach preview features to work COPYRIGHT 2012 arpReach Templates A template is used to store re usable blocks of content that you can easily pull into follovv up and broadcast messages Fach template has a unique name a description for your use plain text content HTML content and an optional template group Templates 1 want to With selected Order by None Ascending Filter No filter E 2 Description Group Actions 27 1 2 Weekly Newsletter My weekly newsletter Broadcasts Choose action v Content Templates Show List The template list can be ordered by name description or group name using the Order by dropdown menu You can filter the list by group using the Filter dropdown menu The With Selected menu allows you to change the group or delete the selected templates Using the I Want To dropdown menu you can create a new template or delete all templates The actions column in the list has options for e Preview popups must be allowed in your browser e Edit Copy e Copy then edit e Delete Creating Editing a Template The settings are on tvvo tabs The Settings tab allovvs you to set the name description and group The Content tab allovvs you to enter the text and HTML copy of the template For HTML you can click the Toggle Editor link to view the full HTML editor PAGE 88 Create groups for your templates for ease
109. r 25 The system decides at random during the sending process which message will be sent to each contact Choose Add a variant to this broadcast from the I Want To menu to add a new variant to the broadcast Then edit it by choosing the Edit option from the actions column of the variant list You can change the percentage of contacts to be sent each message using the slider in the Frequency column IE 2570 Freguency slider PAGE 80 arpReach Testing a Broadcast You can send yourself a test of a broadcast or a variant to check its content and layout prior to setting its final scheduling Choose Test from the actions column of the broadcast queue or variant list 7 Test Broadcast yan na Weekly News 34 Unsent Send Test Email or Cancel Q In the test some links will be dummies and links to the online version of the broadcast will not work Recipient email address test ecom 24 co uk Format to send Plain text M Also send these variants Select all Deselect all Invert selection E Weekly News 34 with prize draw Post a status update to this None z social network Broadcasts Show Queue Test in actions column 66 Send yourself Recipient email address enter the email address where the a test while the test should be sent broadcast 1s still e Format to send choose the format of the test to be sent You need to have entered copy for the format chosen MS draft to check e A
110. r the time period you have specified You can keep related autoresponders together in autoresponder groups To view the autoresponders and autoresponder groups action map click Autoresponders on the menu bar 2 Autoresponder Action Map 1 want to Autoresponders u Autoresponder Groups Ce Automatically send timed of Group your autoresponders for easy messages to your contacts management View your autoresponders View your groups Create a new autoresponder Create a new group Autoresponder action map Alternatively from the menu bar choose the option you want to jump directly to e Autoresponders Show List to view your list of autoresponders e Autoresponders Create New to create a new autoresponder And for autoresponder groups e Autoresponders Autoresponder Groups Show List to view your list of autoresponder groups Autoresponders Autoresponder Groups Create New to create a new autoresponder group es COPYRIGHT 2012 PAGE 50 Use autoresponder groups to keep related autoresponders together for easy management COPYRIGHT 2012 arpReach Autoresponder Groups Use autoresponder groups to keep related autoresponders together For example you might choose to create the following groups e Product training Sales sequences e Affiliate training e Prospect warm up When you have autoresponders in a group you can easily manage those autore
111. recipientladdresslemaillmailboxluser full is ALL T5 0 space not enough is 107 0 Deferred Connection refused reset is v 0 Invalid host name i OLIB 1 JDererred No route to hosty rs 0119 1 Host unknovn i 01207 1 Name server timeout i 012242 1 Deferr d Conne tion tim ed eut is DIA 1 Deferred host name lookup failure is v 1 KAMA Liste point back is 275 1 JTO error 1 1 0 PAGE 153 arpReach trigger gt connection broken is code gt 0126 LS hard gt 0 trigger gt Delivery to the following recipients failed i code gt 70127 16 Hard gt 0 trigger gt User unknown i code gt 0128 16 Ward gt 1 trigger gt Service unavailable i code gt 0129 LS hard gt 1 COPYRIGHT 2012 PAGE 154 USEFUL LINKS arpReach COPYRIGHT 2012 arpReach Main web site arpReach web site http www arpreach com Installation and upgrade Professional installation services http www arpreach com install e Professional ARP3 upgrade services http www arpreach com upgrade Downloads and resources arpReach Hub for downloads and resources http hub arpreach net Support arpReach support http support arpreach com PAGE 156
112. rk to arpReach When you have the two keys see above from the social network you wish to add to arpReach visit Setup Social Networks Add a Social Network Fill out the name and description choose the type and paste in the two keys that were generated for your application by the social network COPYRIGHT 2012 PAGE 112 Posting a test status update is a live test and the status update will appear on the social network COPYRIGHT 2012 arpReach Authorizing the Social Network After saving the social network in arpReach you need to authorize it Choose the Authorize option from the actions column of the social network list You will be taken to the social network where you will need to log in if not still logged in and click the authorize button or link You will then be taken back to your list of social networks in arpReach where you will see that your network is now authorized Social Networks 1 want to q With selected 7 Order by None x Ascending x 27 Name Description Type Status Authorized Actions 7 1 F Linkedin My linked in account LinkedIn e G Choose action Setup Social Networks Show List Testing a Social Network The actions column in the social network list has a Test option that allows you to test that arpReach can post status updates The test is a live test and the test status update will be posted to your live social network If you wish to delete the test sta
113. rom the top menu e Click Create a New Application e Enter the details requested For the Callback URL enter http www youdomain com and ensure that the access level is set to read and write COPYRIGHT 2012 PAGE 111 arpReach Facebook e Sign in to Facebook and visit http developer facebook com e You may need to sign in again e Click Apps at the top e Click Create New App e Fill out the requested details which will look like this when complete Login to Facebook then go to http developer facebook com Ape oN w Choose a name Settings Edit Settings Summary App ID API Key App secret a Site URL Site Domain a IH http a5 arpreach net IM aS arpreach net C IC k this Canvas Page Canvas URL IH http a5 arpreach net Secure Canvas URL Canvas FBML iframe IM https a5 arpreach net iframe Contact Email Support Email Address Social network m Enter your own URL for these z sites changes TT S E A E S ES their APIs regularly Check Facebook application settings the arpReach Linkedin knowledg e base e Sign in to LinkedIn and visit http developer linkedin com fe or the late St e You may need to sign in again inform ati on 22 Choose API Keys from the dropdown menu at the top e Click Add a New Application and enter the information requested You can actually leave most of it blank including the questions in the Application Info section Adding the Social Netwo
114. rt of your installation process may use different settings from those shown on the above screen Scheduled Task System Information To view the settings that the scheduled task is using enable logging and debug mode in Setup System Settings Scheduled Task and view the scheduled task s log files that are created in the schedule_logs directory of your arpReach installation m m AREE n documentation n schedule_emors 04 02 12 05 20 drerxr xr x 04 02 12 05 20 dnwxrxrx 04 02 12 06 57 dnwxrwxrwx M schedule logs 04 04 12 09 41 drworwxrwx J static 04 02 12 05 20 drwarxrx system 04 02 12 05 20 dranrra 8 a php GKE 04 02 12 1401 Hur r 8 config php AKB 04 02 12 05 18 mwr El index php 32 04 02 12 05 20 qw arpReach directory structure This is a system administration task that should be done by someone familiar with your server and its directory structure The log files can be accessed by FTP software or by using your hosting control panel s file manager utility PAGE 31 Earn money just by using your arpReach system with the affiliate program COPYRIGHT 2012 arpReach Help and Support There is lots of help and support available for arpReach and a library of resources that you can use to learn about the package These are listed in the Help menu Simply click on the option and you will be taken to that area on the arpReach website Online help online assistance vvith
115. s a persona Banned domains and email addresses Contacts and subscriptions Import their autoresponder subscriptions E Send confirmation requests if required by subscription Setup Import from ARP3 Screen 2 PAGE 124 COPYRIGHT 2012 arpReach Check for Updates Use this screen to check if there is a later version of arpReach to the one you are currently running Your version 1 1 010 Latest version 1 1 010 You already have the latest version Setup Check for Updates For best performance we advise always download and installing the latest version from the hub http hub arpreach net where you can sign in with your arpReach license number and license password from your order confirmation email PAGE 125 Xea 2 gt DYNAMIC CONTENT TAGS arpReach arpReach Dynamic Content Tags Use these tags in messages and subject lines to include dynamic content content that changes based on information stored within the arpReach database Explanations given where the meaning is not obvious e Mandatory parameters are inside lt gt e Optional parameters are inside Date Tags Inserts today s date in one of the 8 formats defined in Setup System Settings System Date Formats e 1DATE 1j 1DATE 2j e 1DATE 3 e 1DATE 4 e 1DATE 5 e 1DATE 6 e 1DATE 7j e 1DATE 8j Variable Tags Inserts the contents of a variable using the variables tag An optional default value will be inserte
116. s user guide Opt In Confirmation Tab Confirmation type choose the type of subscription confirmation to be used for this autoresponder This determines whether or not new subscribers will be required to confirm their subscription when they subscribe No confirmation required New subscribers are not required to confirm their subscription and will therefore start to receive the autoresponder s follow up messages Use system confirmation email New subscribers will be sent the system confirmation email as defined in Setup System Settings z 56 Many screens use the HTML editor click the toggle editor link to switch the editor on and off COPYRIGHT 2012 arpReach The contact will need to click the confirm link in their confirmation email before they will receive any follow up messages Use custom confirmation email New subscribers will be sent the custom confirmation email defined on this screen Ensure that the email contains the tag CONFIRM_LINK as this will generate the link that the contact must click to confirm their subscription No follow up messages will be sent until the contact has confirmed their subscription For the custom confirmation type you need to set the format to be sent the subject and the plain text and HTML messages as apprpriate For HTML messages click the Toggle editor link to view the HTML editor or enter raw HTML produced in an offl
117. sages 1 want to arpReach Training Course p With selected Subject Status Schedule Spam score Variants Sent Opened Bounced Position Actions 1 gu Message 1 Introduction W Immediate next run i 1 0 0 1 Choose a ction v 2 Message 2 Getting Started e 1day i 1 0 0 2 Choose a ction v El 3 fj Message 3 Signing In 1 day 1 1 0 0 3 Choose action v Message list The columns of information in the message table are 66 An Subject the subject of the message autoresponder e Status the status of the message can have Live Message live and being sent as required any number Inactive and skip of fo llow up Message is not live and subscribers reaching this point will messages 22 jump over it and continue Inactive and block Messgae is not live and subscribers reaching this point will stop and not receive any more messages e Schedule when this message will be sent in relation to the previous message e Spam score the spam score for the plain text T and HTML H versions of the message Variants the number of split test variants the message has Click the number to view the variant list e Sent the number of unique contacts who have been sent the message Click the number to view those contacts e Opened the number of unique contacts who have opened the message Click the number to view those contacts COPYRIGHT 2012 PAGE 60 You can change the order of follo
118. sponders by filtering your autoresponder list to show only the autoresponders in that group To view your list of autoresponder groups choose Autoresponders Autoresponder Groups Show List from the menu bar Autoresponder Groups Iwantto p With selected Order by None il Ascending Name Description Autoresponders Actions 1 Product training 2 Choose action v E 2 g Sales sequences 0 Choose action 3 amp Affiliate training 0 Choose action v 17 4 g Prospect warm up 0 Choose action Autoresponders Autoresponder Groups Show List You can sort this list on name description and autoresponder count using the Order by dropdown menu and choosing Ascending the default or Descending The number of autoresponders in each group is shown in the autoresponders column of the table You can click the number to jump to your autoresponder list with only the autoresponders in that group showing The actions menu for each entry has options to edit copy and delete an individual group Deleting a group does not delete the autoresponders in that group Copying a group only copies its name and description but not the autoresponders in the original group The I Want To menu has options to create a new group and for deleting all groups Deleting all groups does not delete the autoresponders in those groups PAGE 51 arpReach The With Selected
119. ss FA userigdomaini com x user2 domain2 com K user3 domain3 com Z user4 domain4 co uk Setup Ban Lists Email Ban List 1 want to Actions Choose action Choose action Choose action Choose action 1 want to Actions Choose action Choose action Choose action Choose action PAGE 121 arpReach Suppression Lists Suppression lists prevent any email being sent to specific contacts There are two suppression lists e Domain suppression list a list of domains to which no email will be sent to any contact whose email address is at a domain on the list Email suppression list a list of specific email addresses to which no email will be sent 99 Suppressed Domains 1 want to p With selected 1 2 3 Domain name 9 domaini com 9 domain2 com 9 domain3 com 9 domain4 co uk Order by None x Ascending Actions Choose action Choose action Choose action Choose action Setup Suppression Lists Domain Suppression List amp Suppressed Email Addresses 1 want to p w EH HH mi COPYRIGHT 2012 With selected v Order by None 1 2 Email address 6 user1 domaini com e user2 domain2 com user3 domain3 com X user4 domain4 co uk M Ascending v Actions Choose a
120. ss i 0027 1 System busy is 00887 0 Resources temporarily unavailable i 0 sender is rejected i 00907 0 Client host rejected i OOO 1 0 MAIL FROM mismatches client IP is 00927 0 denyip i SOU So 0 arpReach PAGE 150 trigger code s hard trigger code vas hard trigger code Ls hard trigger code 1e hara trigger code vas hard trigger code vas hard trigger code s hard trigger code vas hard trigger code XS hard trigger code s hard trigger code vas hard COPYRIGHT 2012 elient host blocked is 00947 0 mail Y09095 0 spam 0096 0 reject is det ci s reject spam is DUST 0 SpamTrap i gt 100909 Verify mailfrom failed i 00997 0 MAIL OLU 0 spam 0101 0 Junk OLOZ 0 FROM mismatch is seele i mail i message filtered i 25 0 subject consider spam is 0104 0 arpReach PAGE 151 trigger gt code gt vas hard gt trigger gt code gt LS hard gt trigger gt code gt 1s hard gt trigger
121. subscription custom pages will be used for new autoresponders and tracking tags that you create You can change those settings within the autoresponders and tracking tags later ifyou wish These are the pages that will be displayed when a contact submit a subscription form Default Unsubscribe Section These unsubscription custom pages will be used for new autoresponders and tracking tags that you create You can change those settings within the autoresponders and tracking tags later if you wish These are the pages that will be displayed when the contact clicks an UNSUBSCRIBE_LINK link in a follow up message Default Confirm Subscription These subscription confirmation custom pages will be used for new autoresponders and tracking tags that you create You can change those settings within the autoresponders and tracking tags later if you wish These are the pages displayed when a contact clicks a CONFIRM_LINK in a message to confirm an autoresponder subscription Confirm All Subscriptions Section These are the custom pages that will be used when someone clicks a 1CONFIRM ALL LINK link in a message to confirm all their autoresponder subscriptions Default Next Message Section These send next message custom pages will beused for new autoresponders and tracking tags that you create You can change those settings within the PAGE 106 arpReach autoresponders and tracking tags later ifyou wish These are the pages that are d
122. t this ad into your follow up and broadcast messages using AD my ad PAGE 95 COPYRIGHT 2012 arpReach Trackable Links Trackable links allow you to track the number of click throughs to a web page and to monitor and target the contacts who clicked Trackable links can also be used to cloak hide the URL of the destination web page as this is not shown when the link is inserted into messages The Contacts column in the list table shows the number of unique contacts who have clicked the link at least once Click the number in that column to view those contacts P Links W 1 want to p With selected Order by None x Ascending C Name Description Tag Redirect to Contacts Actions 1 e arpReach Home Page LINK arpreach http www arpreach com a Choose action v Content Trackable Links Show List The link list can be ordered by name or description using the Order by dropdown menu The With Selected menu allows you to delete the selected links Using the I Want To dropdown menu you can create a new link or delete all links The actions column in the list has options for e Report graphical charts on click throughs e Edit e Copy e Copy then edit Delete PAGE 96 COPYRIGHT 2012 arpReach Creating Editing a Link You need to supply e Name a unique name for the link e Tag to insert the link into messages e Description for your own use Web page t
123. tacts currently selected by the filter you chose from the Filter dropdown menu Clear logs for matching contacts to clear the email send logs for all the contacts currently selected by the filter you chose from the Filter dropdown menu View segment list to jump to the segment list where you can manage your segment definitions This is the same as choosing Segments Show List from the menu bar Add Edit a Contact The screens for adding or editing a contact are the same The options available are split across 5 tabs some with multiple sections Details Email address and name Preferences Contact info Company Address Alternative email address Phone numbers Mobile phone numbers Faxnumbers Segmentation choose the contact s categories Custom fields covered in a separate section z 2 39 Create add and edit screens are laid out ihe same for easy management COPYRIGHT 2012 arpReach Notes freeform text with notes on the contact When you make any changes always remember to click the Save Changes button You can switch between tabs and open and close sections within those tabs but you must click the Save Changes button before you leave the page amp Add Contact Save your changes Note that clicking the Cancel link returns you to the list screen without saving any of your changes Quick Add From the menu bar choose Contacts Ouick Add Here y
124. tive So for example the directory mail is different from MAIL On a Windows server they are the same directory Create your MySQL database The software reguires one MySQL database which you need to create manually using the method supplied by your web hosting provider Make a note of the host name user name and password settings of the new database Getting ready to install arpReach Unzip the issue ZIP file to a temporary directory on your local computer preserving the directory structure Open the file config inc php enter the config settings shown and save the file The database settings are those you used when creating the MySOL database Now rename the file to config php Upload the files On your web site create a directory where you want to install the software PAGE 14 Change the default password when you sign in for the first time COPYRIGHT 2012 arpReach Alternatively create a sub domain Using FTP software upload the contents of your temporary directory to the directory you created on your web site The directories schedule logs and schedule errors and temp need to be writable Linux chmod 777 by the web process Use your FTP software to set this Run the installation wizard In your browser run the installation wizard using yourdomain com dir install index php where dir is the directory you created for the software If you opted to create a sub domain the format wil
125. tor 16 Apr 2012 13 10 BST Choose a ction 2 8 helen Helen Thompson EM R l User Marketing Never Choose action v Setup Users Show List When adding or editing a user the following options are available Account Settings Tab e User name the unique signin name the user will enter to access the system e Password the password the user will enter to access the system e Name the name of the user e Email address the email address of the user This is used to send the user their user name and a new password if they have forgotten them Level the access level of the user Administrator Has unrestricted access to all parts of the system User Has restricted access to the system The areas that can be accessed are defined byt the user s permission profile If no permission profile is assigned then the user has no access to any functionality within the admin system Preferences Tab e Show page header controls whether the page header is shown at the top of the screen when using the admin system Switch this off to free up more screen space for data Number of list items per page controls how many items are shown per on list screens such as the contact list A small number means faster screen drawing z 2 114 arpReach Show form field hints controls whether form field hint icons are shown for every field on forms When hints are showing hovering your mouse o
126. tored in arpReach Also note that the USER_AGENT is mandatory in the curl post or it will be ignored It doesn t matter what you set it to This is really just a defence against spambots that often don t bother to have a user agent ARP3 was the same in this respect Example Form Code i BUDSCITIPCION form lvzyeh gt div id subscription form lwzysh gt form method post action http yourdomain com arpreach a php sub 1 lwzysh lt div gt lt label gt Email address lt label gt lt input type text id email address name email address value 20 lt div gt lt label gt First name lt label gt lt inp t type text 1d iirst name name irot name value lt div gt lt div gt lt input type submit value Submit gt lt div gt lt form gt lt div gt el BUDSCOrIpCIOnNn Lory Tuzyeh gt COPYRIGHT 2012 PAGE 138 arpReach Example PHP Code Subscribe define URL http yourdomain com arpreach a php sub 1 lvzysh if empty POST amp amp count POST gt 0 Spost fields array email address gt whatever whatever com rost name gt ret name here last name gt last name here pole curl ante 2 Curl SetoBt sch CURLOPT USERAGENT ARPR curl setopt sch CURLOPT URL URL curl setopt ch CURLOPT POST TRUE curl SELOpL sch CURLOPT RETURNTRANSFER TRUE curl setopt
127. tus update you can do so from the social network account not within arpReach Having successfully added and authorized a social network to your arpreach system you can now send status updates to it whenever you send a broadcast To do this visit the Social Networks section of the Sharing tab on the broadcast create edit screen Schedule a Broadcast q This broadcast is not approved for sending Save Broadcast or Cancel Settings Sender Message Sharing Post a status update in these Select all Deselect all Invert selection social netvvorks Linkedin Status message content Broadcast subject z Link to add to status update None il VVhen to post status update Start of the broadcast Broadcasts Schedule a Broadcast PAGE 113 You can create any number of users and control their access to all areas of the system using permission profiles COPYRIGHT 2012 arpReach Users You can add multiple users to your arpReach system and control the areas of the system that they can access by assign permission profiles A user who has Administrator status cannot be assigned a permission profile and has unrestricted access to all areas of the system Users W 1 want to p With selected Order by None x Ascending Filter No filter x Tl Username Name Email address Level Permissions Last signed in Actions 7 1 T admin Neil Morgan you J Administra
128. unce count Using the With Selected menu you can approve unapprove or change the status of the selected broadcasts The Filter by dropdown menu allows you to filter your list by these criteria Status Persona Email system In a broadcast archive Using the I Want To menu you can Refresh the page to recalculate the sent opened and bounced stats Schedule a new broadcast Delete all broadcasts from the gueue The columns of data in the broadcast queue are Subject the subject line of the broadcast Created the date and time the broadcast was created When to send the day date or time the broadcast will be sent Status the status of the broadcast Hover your mouse over the status icon for more information Spam score the individual spam scores of the plain text T and HTML H messages Variants the number of variants of the main message Click the number to view those variants or add more Sent the number of contacts who have been sent the broadcast Click this number to view those contacts Opened the number of contacts who have opened the broadcast HTML amp multi part only Click this number to view those contacts z 2 74 The options in the actions column of the broadcast queue change depending on the status of the broadcast COPYRIGHT 2012 arpReach Bounced the number of contacts who bounced the broadcast Click the number to view those cont
129. urces a a ay in m duani 156 ALL 156 COPYRIGHT 2012 PAGE 10 arpReach Email Marketing A permission based automatic follow up system for your web site can increase sales dramatically boost your efficiency and save you loads of time In short a follow up autoresponder is an automated email on demand system that automatically responds to e mails sent to your domain or when a form is completed on one of your web pages Follow up autorsponders reply with a pre written email message For a long time functionality of autoresponders was very limited in that you could only receive one message back That made autoresponders a great way to send information but they weren t too effective at increasing sales But why Because it normally takes around 5 to 7 exposures to a product or service before most people will buy Email So clearly creating only one exposure with a single autoresponder message m wasn t getting the job done potential customers simply weren t being marketing can exposed enough to the product Not only that but the two vital ingredients boost your for a sale were not there trust and credibility P rofits on auto With arpReach you can automatically send a series of pre written follow pilot up messages that are almost certain to boost your response rate Here s how it works You set up a series of messages that are sent to your prospect over a set number of days For e
130. variable into messages e Description for your own use Content the content that will be inserted into messages PAGE 94 COPYRIGHT 2012 arpReach Ads Ads are blocks of plain text and HTML that you manage centrally and can insert the latest version into follow up and broadcast messages with simple tags such as 1AD my adj If you change the content of a ad the new version will automatically be used in your messages without having to edit them Ads 1 want to With selected Order by None il Ascending z Name Description Tag Actions 1 Affiliate Ad My affiliate ad AD ad Choose action M 2 Product Ad My product ad TAD product ad Choose act on M Content Ads Show List The ad list can be ordered by name description or tag using the Order by dropdown menu The With Selected menu allows you to delete the selected ads Using the I Want To dropdown menu you can create a new ad or delete all ads The actions column in the list has options for e Preview popups must be allowed in your browser e Edit Copy e Copy then edit Delete Creating Editing an Ad The settings are on two tabs The Settings tab allows you to set the name tag and group The Content tab allows you to enter the text and HTML copy of the template For HTML you can click the Toggle Editor link to view the full HTML editor If your tag is ad then you would inser
131. ver the question mark will display a panel of information about that field Home page the page to be shown when the home icon m is clicked The choices are My dashboard Action maps Autoresponder list Broadcast gueue Contact list About screen e Report to show on dashboard controls which graph is shown on your dashboard The choices are New contacts today New contacts yesterday New contacts this week New contacts last week New contacts this month New contacts last month New contacts this year New contacts last year Format for dashboard report sets the chart type for the dashboard report from COPYRIGHT 2012 Line chart Bar chart PAGE 115 Use permission profiles to manage the areas of the system that users can access COPYRIGHT 2012 arpReach Permission Profiles With a permission profile you can control which areas of the arpReach admin system can be accessed by users with that permission profile Permission Profiles V Iwantto g With selected Order by None x Ascending E m Name Description Users Actions 7 1 Marketing i Choose action 7 2 Broadcast Proof Readers 0 Choose action v Setup Permission Profiles Show List When you create or edit a permission profile the following options are available Settings Tab e Name the unique name of the permission profile Description a description of the permission prof
132. w up messages by dragging them into place on the message list COPYRIGHT 2012 arpReach e Bounced the number of unique contacts who have bounced this message at least once Click the number to view those contacts Position the position of the message in the sequence This option is grayed out unless Unlock message positions is selected from the I Want To menu When message positions are unlocked you can also drag messages up and down the list to set their order When done select Lock message positions from the I Want To menu In the actions menu for each message you can Preview preview the message in a popup window Your browser need to allow popups for this to work The preview window has tabs for the plain text and HTML versions of the message Test send yourself a test version of the message and its split test variants Reports graphical reports on the open and bounce rates for the message and its split test variants Edit edit the message settings and content Variants manage the split test variants for the message Copy Copy then Edit create a new message by copying the message s settings and content Delete delete a message from the follow up sequence In the With Selected menu you can approve or disapprove change the status and delete the messages selected in the list In the J Want To menu you can Refresh the page to update send open and bounce counts Unlock the
133. want or none of them Format to archive choose the format of broadcast to make available in the broadcast archive Plain text HTML PAGE 79 Use variants to test various aspects of broadcasts against each other COPYRIGHT 2012 arpReach Broadcast Variants Every broadcast can have any number of variants so that you can test out different aspects of a broadcast to compare their success When a variant is first added to a broadcast it is an exact copy of the original broadcast It can then be tweaked to test items such as e Subject Format e Content e Layout e Attachments To manage the variants of a broadcast choose the Variants option in the actions column of the broadcast queue or click the number in the Variants column of the broadcast queue Broadcast Variants 1 want to Weekly News 34 Unsent This broadcast is not approved for sending r VVith selected Subject Frequency Spam score Sent Opened Bounce d Actions Main message 6 Weekly News 34 7596 0 0 0 Choose action v Variants 27 1 Weekly News 34 with prize draw uu 25 0 0 0 Choose action z Broadcasts Show Queue Variants in actions column The above diagram shows a broadcast with one variant where the subject line is different from the original The Frequency column shows that the original broadcast will be sent to 75 of contacts and the variant to the othe
134. xample message 1 may go out immediately message 2 in two days 3 three days later and so on By doing so you can stagger your contacts with your potential customer and not overwhelm them but at the same time you re making those vital exposures needed to close the sale COPYRIGHT 2012 PAGE 11 gt INSTALLATION arpReach COPYRIGHT 2012 arpReach System Reguirements To run arpReach you need the following e A website hosted with a working domain name not just an IP address PHP 5 2 or greater safe mode OFF MySQL extension curl extension GD extension Open SSL extension arpReach may run on prior versions of PHP however we are unable support anything before PHP 5 2 e MySQL 5 1 or greater InnoDb type used e FTP access for installing and configuring arpReach e Ability to create and run command line cron scheduled tasks http wget not suitable and cron tasks must not be limited by time and access to create these tasks eg CPanel Local MTA Sendmail Postfix Exim etc or local or remote SMTP provider PAGE 13 Professional installation is available for those who need COPYRIGHT 2012 17 arpReach Installation Professional installation services Professional installation upgrade and domain or web host migration services are available from our partners arpreach com install Case sensitivity Directory and file names on a Linux server are case sensi

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