Subscription Hotline：183 2888 or press here for Online Registration
Contents
1. ERAH HORE Ultra Fast fibre optic Home Broadband Stable amp Steady sssessseees Oo e Using DOCSIS 3 0 technology the highest standards of the Americas Broadband Data Over Cable Service Interface Specification A High Speed internet access ability through Hybrid Fiber Coaxial HFC Networks Downstream 10Mbps on SOMbps on 100Mbps on 130Mbps on 200Mbps on Bandwidth share basis share basis share basis share basis share basis Upstream 1 5Mbps on 10Mbps on 100Mbps on 10Mbps on 10Mbps on Bandwidth share basis share basis share basis share basis share basis Subscription Hotline 183 2888 or press here for Online Registration Fibre to the sfeiie Fibre to the Home technology High quality Broadband Service Fibre to the Home FTTH Technology Providing high bandwidth and high efficiency Fibre Broadband Service Subscription Hotline 183 2888 Downstream FTTH FTTH Bandwidth 500Mbps 1000Mbps Upstream FTTH FTTH Bandwidth 500Mbps 1000Mbps Hong Kong Cable Television Limited FAA 48 EnA IRAE 1 Bees AORE Frequency Asked Questions 1 Does the Cable Modem require to always switch on Answer No If you are not connected to the Internet you can switch off your Cable Modem 2 What about the warranty of Cable Modem Answer All the Cable Modem s maintenance will be responsible by i CABLE except defective and or damage due to fair wear and tear willful damage accident negligence ca2. 48 EnA RZ a 2
3. used by you or any third party 3 How to handle if the message Network Cable is unplugged displays Answer Themessage Network Cable is unplugged usually refers to the situation that the Ethernet Cable which connects the computer and the Cable Modem is not properly fixed If the situation continuous after the cable is replugged you are advised to change to a new Ethernet Cable 4 How to prevent exposure of personal data and files Answer You are advised to install Firewall in your computer to prevent invading by hacker Do not disclose nor transfer your personal information and password freely with any communication software forum unknown websites and e mails 5 How to prevent Virus infection Answer You are advised to install Anti Virus software in your computer and keep it with the latest software version and virus definition Do not open unknown e mails and attachments to reduce the chance of being infected by virus 6 Cannot access Internet service after connected router how to handle Answer Power off Cable Modem PC router and then disconnected them Directly connected Cable Modem with PC Don t connect the router and power on Cable Modem When Cable Modem is ready with LED lamps under normal status also power on PC and try to access Internet service If Internet service is resumed please study the router setting of Cable Modem which referred to router s user manual Hong Kong Cable Television Limited 48
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