eKEY™ for iPhone User Manual
Contents
1. 3 Chapter 3 Accessing iBoxes This chapter explains how to access and manage iBoxes and gives information on Call Before Showing CBS and accessing cooperating keybox systems In this chapter ACCOSS KOVDOXBSL icit dur a e CUM 13 Supra eKEY Adapter nw nari 13 Release the Key 13 Place Listing Keys in the iBOX 14 z 6007 0 15 15 Call Before SNOWING CBS 16 CCDODO 16 Release Shackle 17 Remove the Shackle 18 IBOX quisi reg Ret E ni scien 18 View iBox Inventory and Detail 18 Add Keybox to your Inventory 19 Delete an iBox from your Inventory esses 20 E 21 VIEW SHOVING 21 Change 5 22 12 Chapter 3 13 KeyBoxes Access iBoxes The eKEY software allows you to access Supra iBoxes to release the key container release the shackle e change the settings in your iBoxes e read the showing history stored i2. Require Feedback Require CBS Euge Activity Delete 5 Select Yes to confirm The iBox has now been deleted from your inventory on your eKEY software The iBox will be deleted from your inventory at SupraWEB during the next key update To immediately delete the iBox at SupraWEB 1 Press back arrow to return to the main eKEY screen 2 Press the Menu button 3 Select Update Key from the list to update your iBox inventory at SupraWEB Once the key has completed the update the iBox will have been deleted from your inventory at SupraWEB Chapter 3 21 KeyBoxes Read Activity The iBox stores a showing record each time the key container is released The iBox records the date and time the property was shown and the showing agent s name key serial number and phone number You can view the showings that are stored in an iBox and display them on your iPhone by reading the iBox activity To read an iBox 1 Select the eKEY icon to open the eKEY application Select Read Activity Enter the shackle code for the iBox Connect your eKEY Adapter to your iPhone and select Begin er S gt Ie Point the infrared port on the eKEY Adapter at the infrared lens on the iBox The showings in the iBox are read and delivered to your iPhone The number of showings in the iBox are displayed Select Done to view the showings Select a showing to view detailed information about the showing Select the phone number to call
3. 1 Select the eKEY icon to open the eKEY application 2 Select Update 3 Select Emergency Update Code 4 Enter the update code Figure 7 Enter Update Code The number of consecutive update codes you can get is limited Once you reach your update code limit your eKEY software must do a wireless update before you can obtain any additional update codes ll AT amp T 3G 9 27 AM Home Emergency Update Enter Update Code 71256325 Would you like to perform wireless update enter an emergency update code Emergency Update Code Disable Automatic Update You can turn off the automatic key update If you disable the automatic key update be sure to update Chapter2 11 Updating your eKEY software before going out to a listing To disable the automatic key update 1 Select the eKEY icon to open the eKEY application Select Settings 2 3 Turn the Automatic Update option off 4 Select Home to return to the eKEY menu Figure 8 Disabling Automatic Updates ll AT amp T 3G 9 28 AM Home Settings Basic Automatic Update eKEY Notifications Audio Feedback Vibrate Feedback In addition to the automatic update the first time the eKEY software is launched each day the eKEY software automatically updates and sends showing information immediately after each key container opening and shackle release
4. 27 Showing Activity Disable eKEY Showing Notifications You can disable the automatic showing notifications To disable the automatic showing notification 1 Select the eKEY icon to open the eKEY application 2 Select Settings 3 Turn the eKEY Notifications option off 4 Select Home to return to the eKEY menu Figure 21 Disable eKEY Notifications ll AT amp T 3G 2 40 PM Home Settings Basic Automatic Update eKEY Notifications Audio Feedback Vibrate Feedback Update Listing ID Update the listing ID whenever keybox is placed on a listing or removed from a listing to keep your keybox showing reports accurate To update the listing ID when placing a keybox on a listing see Change Keybox Settings on page 22 for more information You can also enter the listing ID at SupraWEB by selecting the keybox from the Assign Listing link and entering the information Chapter5 28 Support and Troubleshooting Chapter 5 Support and Troubleshooting This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your eKEY software EI Eu E MENU 29 Traning TIDAL YG 29 FECT COIS DARE ERU M EIE 30 Chapter5 29 Support and Troubleshooting Support If you need assistance troubleshooting your eKEY software support is available from 5 a m to 7 p m Pacific Time seven day
5. e OS 3 1 3 or greater e Data plan on your iPhone through your cellular provider e Supra eKEY Adapter for iPhone eKEY software The eKEY software for iPhones allows you to e Obtain the listing keys from an iBox e Open the shackle on iBox to place it on a listing or remove from a listing Manage and view your iBox inventory and change settings in your iBoxes e Read an iBox to view showing history e View showing notices and messages e Coming soon for eKEY Professional subscribers View MLS information and roster Figure 1 eKEY Home screen ll AT amp T 3G 3 2 ll AT amp T 3G 9 00 AM eKEY Basic Obtain Key Open Shackle Inventory x Add Keybox Read Activity Messages settings Chapter 1 Introduction The eKEY software connects regularly to the Supra network using your cellular Internet service During the connection the eKEY software sends showing data to the Supra network updates the eKEY to access iBoxes and receives messages and showing notifications eKEY Adapter The Supra eKEY Adapter provides an infrared signal from your iPhone that can be received by an iBox The Supra eKEY Adapter has a key ring for easy placement on your key chain a connector that connects to your iPhone and an infrared lens used for communicating with iBoxes SupraWEB SupraWEB is the agent website available at www supraekey com where you can go to e Obtain an update code for your key e Identify the name of a
6. Corporation Inc 5 Your device will automatically connect and authorize and update the eKEY to access iBoxes Customize PIN You can customize the PIN code you use with your eKEY software Chapter1 6 Introduction To customize your PIN 1 On your computer navigate to www supraekey com 2 Select Agents Log on to SupraWEB 3 Enter your user ID and password and select Submit If you haven t registered for a single sign on 550 user ID and password yet click the How to get access link to register for a login 4 Select Change PIN Figure 4 Change PIN Code screen Change Your PIN Code Your PIN gives you secure access to Supra keyboxes Please memorize your PIN or keep it in a safe place Your PIN must be 4 numeric digits Change Code Current PIN New PIN Confirm New PIN Save Cancal 5 Enter your current PIN code 6 Enter the new PIN code you would like to use and re enter to confirm 7 Click Save 8 On your iPhone select the eKEY icon to open the eKEY application 9 Select Update 10 Select Wireless Update to do a wireless manual update Audio and Vibrate Settings The eKEY software uses several audio tones along with messages on the screen to communicate the status of keybox operations and to alert you when you receive a new showing or message If an error occurs your iPhone will vibrate in addition to sounding a buzz tone The audio and vibrate feedback in the eKEY software can be disabl
7. KE 4 AUIBOIIZGO ORE Ve sie teste ees ee pote csp E A 5 Customize mm 5 Audio and Vibrate Settings 2 insi esa ERR 6 NN NEP 9 7 TITTEN 9 Manual UDOAlE 9 Disable Automatic Update 11 A S S EE EEE E 13 Accessing IBOXOS 13 Supra eKEY 13 Release the Key 13 Place Listing Keys 14 15 Showing QUIS 15 Call Showing CBS EET 16 16 Release the Shackle eee ene T 17 aisi Massi 18 enun Re 18 View iBox Inventory and Detail 18 Add Keybox to your 19 Delete iBox from your Invent
8. ains a Call Before Showing CBS code that can be enabled See Change iBox Settings page 22 for more information If the iBox requires a CBS code the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released See Release the Key Container on page 13 for more information Contact the listing agent to determine if a CBS code is required to open an iBox Figure 12 CBS Required CBS Required CBS code is required to open 51105788 Please contact the listing agent for this code Continue Cooperating You may be able to access iBoxes in a neighboring Association MLS Check with your Association MLS to determine if your area has a cooperating agreement in place Chapter 3 17 To show listings in a cooperating area e Your eKEY software must be programmed to allow access to iBoxes in the cooperating area e The cooperating Association MLS must give you permission to update your eKEY for their area Your Association MLS can give you permission to access cooperating areas into your eKEY software Once the programming has been added to your eKEY software contact the cooperating Association MLS to receive permission to update your eKEY software for their system Once both of those steps are completed when your eKEY software does an automatic update it updates both your primary system and the co
9. eKEY for iPhone User Manual Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service 2010 UTC Fire amp Security All rights reserved Rev 01 June 2010 The information in this document is subject to change without notice UTC Fire amp Security UTCFS assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra eKEY and iBox are registered trademarks of UTC Fire amp Security iPhone is a trademark of Apple Inc registered in the U S and other countries Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest product information contact Supra or visit us online at www supraekey com Key Possession Each keyholder Keyholder is responsible for the key K
10. ease the shackle on an iBox the iBox is automatically added to your inventory unless you uncheck Add to inventory To add a keybox to your inventory 1 Select the eKEY icon to open the eKEY application 2 Select Add Keybox 3 Enter the shackle code for the iBox Figure 15 Add Keybox lll AT amp T 3G 11 16 AM Home Add Keybox Shackle Code Please enter a shackle code 4 Connect your eKEY Adapter to your iPhone and select Begin 5 Point the infrared port on the eKEY Adapter at the infrared lens on the iBox The iBox has now been added to your inventory on your eKEY software The iBox will be added to your inventory at SupraWEB during the next key update To immediately update your keybox inventory at SupraWEB 1 Press Done to go to the Keybox Details screen 2 Press Home to return to the main eKEY screen 3 Select the Update icon to update your keybox inventory at SupraWEB Once the key has completed the update the new iBox will have been added to your inventory on SupraWEB Chapter 3 20 KeyBoxes Delete an iBox from your Inventory To delete an iBox from your inventory 1 2 3 4 Select the eKEY icon to open the eKEY application Select Inventory Select the iBox from the list Select Delete Figure 16 Delete Keybox ll AT amp T 3G 10 40 AM inventory Keybox Details summary Serial 4 20053551 Program Date 05 14 2004 Battery 9296 Settings Shackle Code
11. ed Disabling the audio or vibrate feedback in the eKEY software does not affect other iPhone applications To disable the audio or vibrate in the eKEY software 1 On your iPhone select the eKEY icon to open the eKEY application 2 Select Settings 3 Setthe Audio Feedback or Vibrate Feedback option 4 Select Home to return to eKEY main screen Figure 5 Disable Audio or Vibrate Feedback Hl AT amp T 3G 2 40 PM Home Settings Basic Automatic Update eKEY Notifications Audio Feedback Vibrate Feedback Chapter 1 Introduction T Chapter 2 Updating Chapter 2 Updating This chapter explains how to update your eKEY software In this chapter sarees srr UE 9 ALESSIO Tm 9 Disable Automatic UDOSI O 11 8 Chapter2 9 Updating Updating Updating the eKEY software allows your iPhone to access iBoxes The eKEY software expires each night at midnight The eKEY software automatically updates the first time each day when the eKEY application is launched by connecting to the Supra network using your cellular Internet service In order for an update to occur your iPhone needs to be in cell coverage and you need to be in good standing with your Organization and with Supra You can see if your eKEY software is expired when you open the eKEY appl
12. ed to ActiveKEY and eKEY users when they open the iBox Listing Flyer Features or information about the listing displayed to eKEY users when they open the iBox 4 24 Showing Activity Chapter 4 Showing Activity This chapter explains showing notifications and describes how to view showing activity using the eKEY software In this chapter Showing A nnna 25 KIM VOICE ine CM 25 Showing Notifications and 25 Disable eKEY Showing 27 COE qu 27 4 25 Showing Activity Showing Activity The eKEY software records the showing information each time you open a key container and sends the information to the Supra network after each showing As a listing agent there are several ways to see who has shown your listings As a showing agent you can also get a report of how many properties you ve accessed There are three ways to view showing activity e Read a keybox to view its showing activity on your iPhone see Read Keybox Activity on page 21 e Go to SupraWEB to see the showing activity on your listings or get a report of all the showings you ve done see the SupraWEB Guide available at www supraekey com under Training Resources for more information on using SupraWEB Request a report from t
13. ey issued to him or her Current Update The Key must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and UTC Fire amp Security Americas Corp 5 is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or pledge the Key Not to i destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowingly or
14. he KIM voice system see below Voice Report You can request a showing activity report using KIM voice access You ll need to have the keybox serial number and shackle code to request the report You can request a voice or e mail report An email report is delivered to your email address on record with the Association Board or MLS To request an activity report from KIM voice 1 Call KIM voice at 888 968 4032 2 On your phone keypad enter your eKEY serial number and PIN code then press 3 Select option 5 from the voice menu 4 Press 1 for a voice report or 2 for an email report Follow the instructions to receive the report Showing Notifications Messages Showing notifications automatically display in your eKEY software whenever a keybox in your inventory is shown Messages sent from Supra your Board Association MLS or your office broker also are automatically displayed 4 26 Showing Activity Figure 19 eKEY Notification eKEY Notification You have 1 showing Messages and showing notifications can also be viewed later To view messages 1 Select the eKEY icon to open the eKEY application 2 Select Messages The number of showings displayed is an accumulation of showings at your listings in the last 14 days Figure 20 Messages lll AT amp T 3G 2 21 PM Home Messages Showings Received 3 Messa 07 01 2010 14 20 PM Welcome to eKEY Demo Mod 07 01 2010 14 20 PM 4
15. ication The Update icon shows a red X through the icon when the eKEY software is expired Figure 6 Key Expired icon AT amp T Basic Obtain Key Open Shackle Inventory Add Keybox Read Activity Messages settings If your eKEY software did not update because the automatic update is turned off in your eKEY software the next time you press the Obtain Key Open Shackle Add Keybox Read Activity or Update icons you will be prompted to do a wireless update or enter an emergency update code Manual Update If your eKEY software is expired and you are in cell coverage you can do a wireless manual update 1 Select the eKEY icon to open the eKEY application 2 Select Update see figure 7 on page 10 3 Select Wireless Update to do a wireless manual update If your eKEY software is expired and you are out of cell coverage you can manually update by obtaining and entering an update code To obtain an update code from SupraWEB Chapter2 10 Updating 1 Goto www supraekey com and click Agents Log on to SupraWEB 2 Enter your user ID and password and click Submit 3 Select the Update Code link under Quick Links The update code displays To obtain an update code from KIMvoice 1 Call KIM at 1 888 968 4032 2 When prompted enter your eKEY serial number and PIN code into the phone followed by the sign 3 Press 1 on the phone for an update code To enter the update code into the eKEY software
16. in the list of applications on your iPhone Figure 2 eKEY icon E ATT 3G 3 55 PM The ehi Weather Channel ebay Mint carm Fos T Movies my Wireless Chapter 1 5 Introduction Authorize eKEY Once the eKEY software is installed it must be authorized before it can be used To authorize the eKEY software you ll need your 30 digit Authorization code New eKEY users can obtain an authorization code from the Association Board MLS Existing eKEY users can obtain an authorization code by logging into SupraWEB and selecting the Authorization Code link Demo mode is available for customers who have not yet subscribed to eKEY service Demo mode allows you to view the eKEY software but you cannot interact with iBoxes To authorize your eKEY software 1 Launch the eKEY application by selecting the eKEY icon 2 Select Activate eKEY 3 Following the onscreen prompts enter your 30 digit Authorization code 4 Select Authorize Figure 3 Authorize eKEY screen ll AT amp T 3G 2 20 PM lll AT amp T 3G 2 35 PM Authorize Key Authorization Code 21571 29998 15275 83068 39252 1899 If you do not have an authorization code please contact your Board MLS Association for assistance Existing Supra customers may click Activate eKEY to get started If you are not a current eKEY subscriber you may launch demo mode to evaluate this product Copyright 2010 Fire amp Security Americas
17. ing for is not in your inventory see Add Keybox to your Inventory on page 19 for more information 4 Select the field you want to change and then update the information A gold star 77 to the left of the field indicates a change has been made to the setting that has not been updated in the keybox Figure 18 Change iBox Settings Select Program ll AT amp T 3G 2 10 PM zT n Keybox Program lt Require CBS Timed Access Access Hours r Weekday 8 00 7 00 PM gt Saturday 9 00 AM 5 00 PM Sunday 9 00 AM 5 00 PM gt Listing Information 305473 gt 01 12 2010 gt Enter the shackle code for If you are changing shackle code you ll need to enter the old shackle code one last time here Connect your eKEY Adapter to your iPhone and select Begin Point the infrared port on the eKEY Adapter at the infrared lens on the iBox to have the new settings updated in the iBox Chapter 3 23 KeyBoxes 9 Once the programming has completed your screen will show your updated values Table 1 Keybox settings and description Description _ Timed Access Access Hours Listing Information Information about the listing update the listing ID listing date address MLS name client and occupant Business card Listing agent s business card information displayed to eKEY users when they open the iBox Agent Note Notes to the showing agent display
18. ing in an iBox See Change iBox Settings on page 22 for more information Showing Hours iBoxes can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours into iBoxes in your area contact your Association or MLS Showing hours are in standard time If your area observes daylight saving time the actual access hours are one hour later than the hours set in the iBox during daylight saving time For example if an iBox is programmed for access from 8 a m to 9 p m Standard Time during daylight saving time the actual showing hours are 9 a m to 10 p m You can program your iBoxes to allow 24 hour access or to limit access to during the timed access Chapter 3 16 KeyBoxes hours You can also customize the showing hours and set different access hours for weekdays Saturday and Sunday Follow the instructions on Change iBox Settings on page 22 to change the iBox showing hours Call Before Showing CBS Call Before Showing CBS allows the listing agent to control access by requiring the showing agent to call the listing agent to obtain a CBS code This code must be entered into the showing agent s key to open the iBox If the iBox requires a CBS code follow the obtain key steps see Release the Key Container on page 13 for more information An error tone sounds and the CBS Required screen pops up Enter the CBS code and select Continue Every iBox cont
19. keyholder by key serial number e Manage your iBox inventory and listing information e View email and schedule activity reports e View and send showing feedback e Manage your bill e Change your PIN code e Setup your market area eKEY Professional subscribers e Obtain an authorization code for installing eKEY software SupraWEB can also be accessed using your iPhone by opening eKEY application and selecting the SupraWEB icon on the second page KIMvoice KIM the Keybox Information Manager is the Supra network that maintains the key and keybox data Automated voice access to KIM is available by calling 888 968 4032 Chapter1 4 Introduction eKEY Setup This section explains how to install the eKEY software onto your iPhone and authorize the applications Install eKEY Software Note For Beta participants the eKEY software will be installed and authorized for you If you have any questions please contact support at 1 877 699 6787 The eKEY software is installed through the App Store You must have an iTunes account set up through Apple in order to install the Supra eKEY software To install the eKEY software on your iPhone 1 On your iPhone launch the App Store by selecting the App Store icon 2 Select Search and search for Supra eKEY 3 Select the Supra eKEY application 4 Select the FREE button and then select INSTALL 5 Enter your iTunes password and click OK Once the software is installed the eKEY icon is shown
20. n a iBox Supra eKEY Adapter In order to communicate with iBoxes the Supra eKEY Adapter must be connected to your iPhone The eKEY Adapter enables the eKEY software to communicate with an iBox To interact with iBoxes connect your eKEY Adapter to your iPhone The eKEY Adapter does not have to be connected to your iPhone when you are not accessing iBoxes When prompted by the eKEY software point the infrared port on the eKEY Adapter towards the infrared lens on the iBox Tip When the eKEY Adapter and iBox are communicating they should be less than foot between your eKEY Adapter and the iBox Direct sunlight can interfere with infrared communication you may need to shade the area between the eKEY Adapter and iBox when they are communicating Figure 9 Supra eKEY Adapter Key ring for easy placement Pn key chain iPhone connector Infrared port Release the Key Container To release the key container on an iBox when showing a listing or placing or removing the listing keys in an iBox 1 Select the eKEY icon to open the eKEY application 2 Select Obtain Key 3 Enter your PIN code Chapter 3 14 KeyBoxes Connect your eKEY Adapter to your iPhone if its not already connected and select Begin Point the infrared port on the eKEY Adapter at the infrared lens on the iBox Note You have 5 minutes after pressing Begin before you have to aim the eKEY Adapter at the iBox This gives you an opportunity to enter yo
21. nd buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual AN CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property Chapter 1 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY software and explains how to set up your eKEY software In this chapter OVESVICW 2 ReguemenlS 2 2 3 SUD WEB HRS IU Pte UR 3 ansa m 3 OCI iret n 4 Install eKEY Software 4 5 Customize MEN 5 Audio and Vibrate 560 posse sess caus 6 Chapter1 2 Introduction Overview The eKEY software and eKEY Adapter allow you use your iPhone to access Supra iBoxes placed at real estate listings Requirements e iPhone iPhone or iPhone 3GS
22. operating system If you manually update your eKEY software by entering an update code you must first update it for your primary Association MLS and then update it for cooperating areas Release the Shackle Each iBox has a four digit shackle code that is used to release the shackle for placing it at a listing or removing it from a listing To release the shackle on an iBox 1 Select the eKEY icon to open the eKEY application Select Open Shackle Enter the iBox shackle code Connect your eKEY Adapter to your iPhone if it s not already connected and select Begin 2 Point the infrared port on the eKEY Adapter at the infrared lens on the iBox Figure 13 Open Shackle ll AT amp T 3G 2 55 PM Home Release Shackle ll AT amp T 3G 2 57 PM Release Shackle Success 17 The battery in the KeyBox is at 6096 Shackle Add to Inventory Please enter shackle code 6 Upon success the shackle releases and the battery level in the iBox is shown Chapter 3 18 KeyBoxes When you release the shackle on an iBox the iBox is automatically added to your inventory and you are taken to the Keybox Details screen where you can edit the settings in the iBox unless you uncheck Add to Inventory Immediately after releasing the shackle the iPhone connects to the network and sends the current inventory information about the iBox See iBox Inventory below for more inf
23. ormation about your keybox inventory Remove the Shackle Once the shackle has been opened it can be completely removed from the iBox by repeating steps 1 through 4 in the above section while providing upward pressure on the shackle so it can pop out of the iBox Inventory You can view your iBox inventory by selecting the Inventory icon on the main eKEY screen View iBox Inventory and Detail Information 1 Select the eKEY icon to open the eKEY application 2 Select Inventory 3 Alist of your keyboxes are displayed If the keybox is assigned to a listing the listing ID number is shown in bold above the keybox serial number 4 Select a keybox from the list to view detailed information Figure 14 View iBox Inventory Hl AT amp T 3G 9 32 AM Home Inventory 20053551 20056516 305473 51105788 52738378 680056 52738381 Serial 20053551 ll AT amp T 3G 10 40 AM inventory Keybox Details Summary Program Date 05 14 2004 Battery 9296 Settings Shackle Code Require Feedback Require CBS Exe Activity Delete Chapter 3 19 KeyBoxes Add Keybox to your Inventory Adding a keybox to your inventory allows you to receive real time showing notifications on your iPhone and edit the settings in the keybox You must have the keybox present to add it to your inventory When you rel
24. ory nenne e xd 20 Read ACUVIY Jc 21 View 21 Change iBox aede osi sica qure br sndet aeuo boe dea itost aether eee edt deeibns te edes simone ini odia papi 22 25 Showing ACUVIDJ eiua usan NN Zw 25 M 25 Showing Notifications and 55 5 25 Disable eKEY Showing Notifications cus dan apo ctor one Cu psu aa rea 27 Listing 27 Support and Troubleshooting 28 Dn LUO AD eee Help screens This is the eKEY for iPhone User Manual This document includes an overview of the product and detailed instructions explaining e how to set up your eKEY software e how to update your eKEY so you can access iBoxes how to access iBoxes and e how to view showing activity There is also information describing how to contact technical support if you have questions or concerns For specific information about your iPhone refer to the documentation that was provided with your iPhone For additional information on using your Supra eKEY software visit www supraekey com and click on the Training Resources link The following conventions are used in this document Menu items a
25. s a week Website http www supraekey com Email ekeysupport fs utc com Telephone 077 699 6787 Fax 503 589 8677 To call Support directly from the eKEY software on your iPhone 1 Select the eKEY icon to open the eKEY application 2 Select About 3 Select the phone number shown in the Support Information section to call Support Figure 22 Contacting Support lll AT amp T 3G Home Model Serial Number 20100000010 Firmware Rev 5 0 6 Hardware Rev 0 0 1 Upgrade Firmware Support Information Phone B77 699 6787 Web www ekeymobile com help Email ekeysupport fs utc com Training Library Another great resource for assistance with your eKEY software is our training library available to all agents To access the library 1 Go to www supraekey com 2 Scroll down and click the Training Resources link Training available here is periodically updated so bookmark this page for future reference Chapter5 30 Support and Troubleshooting Help screens Help information is provided in the eKEY software To access the help information select the Help icon on the second page of eKEY icon Figure 23 Help icon AT amp T gt 3 In addition several screens throughout the eKEY software have an 2 shown in the upper right corner Click the help
26. the compartment holding the keys is facing you Insert the key container into the bottom of the iBox and push up until it closes Chapter 3 15 KeyBoxes Feedback A feedback alert screen is displayed after the key container opens if the iBox is set to ask for feedback after a listing is shown This gives you an opportunity to provide feedback about the showing to the listing agent If you select Ignore no feedback will be sent to the listing agent Select Leave Feedback to enter feedback information to send to the listing agent You can select where you heard about the listing the level of interest in the property whether the listing price is within the buyer s range and you can enter any notes about the showing Figure 11 Leave Feedback ll AT amp T 3G 9 31 AM Home Feedback Summary Keybox ID 51105788 Date 06 30 2010 08 26 AM Questions Source My Recommendation gt Interest Moderate gt The listing agent has requested that you leave feedback on this property Leave Feedback Ignore Price Mo Answer Notes might have an offer Will be calling you The feedback is delivered to the Supra network the next time your eKEY software updates The listing agent can view the feedback at SupraWEB Only the listing agent can activate or deactivate the feedback sett
27. the showing agent Figure 17 Keybox Activity ll AT amp T 3G 2 25 PM Activity Details o ll AT amp T 3G 2 25 PM Home Keybox Activity PLAGMANN TRACI 07 01 2010 01 21 PM ANDREWS TESS 07 01 2010 01 14 PM ANDREWS TESS 07 01 2010 01 10 PM PLAGMANN TRACI 06 29 2010 01 51 PM PLAGMANN TRACI 04 26 2010 10 38 AM PLAGMANN TRACI 04 26 2010 09 38 5035898639 03 11 2010 01 54 MEACHAM SHIRLEY 12 30 2008 02 34 PM MEACHAM SHIRLEY Delete All Details Timestamp 07 01 2010 01 14 PM Keybox 51105788 Key 9025250 Agent ANDREWS TESS Phone 503 581 9101 Delete View Showing Activity Once an iBox has been read the showing activity is stored in the iBox and can be viewed at any time To view showing activity 1 Select the eKEY icon to open the eKEY application 2 Select Inventory 3 Select the iBox from the list 4 Select Activity Chapter 3 22 KeyBoxes 5 Select a showing to view detailed information about the showing Change iBox Settings You can change the settings of an iBox that is in your inventory See Table 1 on page 23 for the settings you can change in an iBox The iBox needs to be present to save the new settings to it 1 Select the eKEY icon to open the eKEY application 2 Select Inventory A list of the keyboxes in your inventory displays 3 Select a keybox from the list to view the keybox s settings If the keybox you are look
28. unknowingly allow anyone else to do so or ii provide or otherwise make available the software or any part or copies thereof to any third party To notify your Organization or UTCFS within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 bit NETTEN NE EUCH V Safety terms and symbols Eon era V VE OCG mp 1 IRI cT CRUCEM M A T S A AA EM 2 CTC OO 2 NN E 2 ERR Em 3 E 3 Mus s m 3 SEID 4 Instal e
29. ur PIN in the car and then walk up to the door Figure 10 Obtain Key Hl AT amp T 3G 2 54 PM ll AT amp T 3G 9 03 AM Home Obtain Key Obtain Key PIN Code Please enter a PIN code Point Supra eKEY Adapter at keybox Cancel lll AT amp T 3G 2 55 PM Obtain Key Success J Push up on the key container to release it Business Card Name Mary Smith Office Home Realty Address 400 Park St City salem State OR 6 Upon success press up on the bottom of the iBox to release the key container The key container will relock after 30 seconds 7 business card agent notes or a listing flyer has been programmed into iBox the information displays on your iPhone Drag down to see any additional information Your iPhone connects to the network and sends the showing information immediately after you obtain a key Place Listing Keys in the iBox Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure that you have a spare set of listing keys before you close the key container A Caution Do not ID tags key rings or loose objects in the key container They can jam the container To close the key container turn it so
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