Table of Contents
Contents
1. 21 Caller iD s cAra en cae da de ch Se o OS Bes Pes 22 About Call History CallerID 23 Review Call History 23 Delete Records from Call History 24 Dial a Displayed Number 24 Store a Call History Record in the Directory 24 Display Screen Messages 25 Screen Displays o ura OO 25 WAERN 2 cw AA A A DASA 25 PRIVATE seg acera ed ates ida at ee 25 UNKNOWN 2 25 after name ut a a eh SS te 25 Bate nes le uo ete See Se ee oe Rca ee ow i 26 Battery Care and performance 26 Replacing the Handset Battery 26 Troubleshooting 28 TABLE OF CONTENTS 1 Maintenance 2 2 34 Warranty Statement 35 Important Safety Instructions 36 FCC ACTA and IC Regulations 37 The RBRC Seal 38 Technical Specifications 39 2 TABLE OF CONTENTS www vtechphones com NEED HELP This book has all the feature operation and troubleshooting you need to install and operate your new VTech phone Please take the time to review thoroughly to ensure proper installation and the benefit of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support shopping and everything new at VTech In Canada please visit www vtechcanada com VTech toll free 1 800 595 9511 In Canada dial 1 800 267 7377 4 Important Befor2. a power outage or if 2 e Press PROG then press Y or A until DATE TIME is displayed Press SELECT your phone s power O o e The month is flashing Press W or A until the screen displays the correct month Press SELECT cord is unplugged the time setting will e The day is flashing Press Y or A until the screen displays the correct day Press SELECT be lost e The hour is flashing Press Y or A until the screen displays the correct hour Press SELECT e The minute is flashing Press W or A until the screen displays the correct minute Press SELECT e AM or PM is flashing Press Y or A to choose between AM or PM Press SELECT Handset Ringer Style Battery Save You can select from four different handset ringer styles or turn the ringer off and extend the battery life 1 With the handset in idle off mode press PROG Press W or A until the screen displays RINGER and current setting Press SELECT The current setting blinks and you will hear a sample of the ring Press W or A to select RINGER 1 2 3 4 or OFF You will hear a sample of each ring tone SL HO Press SELECT to choose the displayed ringer setting www vtechphones com GETTING STARTED 9 10 Installation If you subscribe to DSL service If you hear noise during conversations and or your caller ID features aren t functioning properly install a noise filter to the telephone line between the base unit and the telephone line jack Contact your DSL prov
3. indicator even after cee charging overnight While in use talking up to 5 hours be replaced While not in use standby up to 6 days e To reduce the risk Handset is off the base unit or charger but not in use of fire or injury to e The battery needs charging when perio Anew battery is installed in the handset read and tollow The phone beeps twice every five seconds these instructions The screen displays BATTERY LOW and the low battery icon carefully Charge e Place the handset in the base so the CHARGE light turns on The battery is typically fully the battery charged in 16 hours provided with or identified for use with this Replacing the Handset Battery product only in 1 Remove the battery compartment cover on the handset by pressing on the indentation and sliding the accordance with cover downward the instructions e You can keep the battery fully charged by returning the handset to the base after each use and limitations 2 Lift out the old battery and disconnect specified in the 3 Alignthe two holes in the new battery s plug with the socket user s manual pins and snap the plug into place Snap the battery in the compartment as described in Installation on page 5 4 Replace the cover by sliding it up into place 5 The new battery must be charged before using the phone Place the handset in the base and allow it to charge for at least 16 hours the first charge The telephone might operate b
4. Caller s telephone number Caller s name This party has called more than once Long distance call Position of call in call history Indicate whether the record is new or old Date of call Time of call About Call History Caller ID Your phone can store up to 45 calls in its caller ID CID memory When the memory is full the oldest call will automatically be deleted to make room for new incoming call information For each call that comes in the screen displays the following information between the first and second rings e Your callers name 15 letters are sent by your telephone company e The callers area code and telephone number e The time and date of the call e The repeat tag in the upper right corner indicating the party has called more than once Review Call History 1 Press Y CID to view call history 2 Use Y and A to scroll through records in call history www vtechphones com e If you answer a call before the information appears on the screen it will not be in the call history Press OFF at any time to exit call history Each handset s call log is independent from the other handset For example when you delete one or all call log entries from one handset they will not be deleted from the other handsets BASIC OPERATION 23 Ww D o O e Lo O Lo y o Caller ID Delete Records from Call History Delete a Specific Call e Caller ID numbe
5. Press SELECT The screen displays ERASE NO YES and the number The current choice flashes 4 Press A until YES flashes 5 Press SELECT You ll hear a confirmation beep Dial a Speed Dial Number 1 Press and hold the speed dial location key 1 9 of the entry you wish to dial 2 Press PHONE to dial the displayed memory number Reassign Locations in Speed Dial 1 Press and hold the speed dial location key 1 9 of the entry you wish to reassign 2 When the screen displays the entry you want to reassign press SELECT Press y or A until SPEED flashes 3 Press SELECT The screen displays ENTER 1 9 4 Press the keys 1 9 to reassign this entry into another memory location You ll hear a confirmation beep 18 BASIC OPERATION www vtechphones com Telephone Directory Your phone can store 20 including the nine speed dial entries telephone numbers with names up to 15 characters for the name and 24 digits for the number in each location in the handset Store a Number Name in the Directory 1 2 3 Press PROG The screen displays DIRECTORY Press SELECT The screen displays ENTER NAME Using the chart in page 16 enter up to 15 characters for the name you re storing with the number Use W to backspace and make corrections use A to advance and add a space When you finish entering the name press SELECT or PROG The screen displays ENTER NUMBER Enter the telephone number Use W to backspace and make corrections Pr
6. computers kitchen appliances and other cordless phones The batteries will not Charge the battery in the handset for 16 hours For optimum daily performance return the hold a charge handset to its base when not in use You may need to purchase a new battery please refer to the Batteries section of this user s manual Your phone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction If you subscribe to DSL If you hear noise during conversations and or your caller ID features aren t functioning properly service install a noise filter to the telephone line between the base unit and the telephone line jack Contact your DSL provider to obtain a noise filter www vtechphones com ADDITIONAL INFO 29 gt Q Q e A h e o e Troubleshooting Suggestion Problem get noise static or weak signal even when m near the base hear other calls while using my phone hear noise in the handset and none of the keys or buttons work 30 ADDITIONAL INFO Press the CHAN button while on a call until the interference has been eliminated Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen
7. Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the base or handset other than specified access may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled onto the product If the product has been exposed to rain or water If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation If the product has been dropped and the base and or handset has been damaged lf the product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Only put the handset of your tele
8. appliances and other cordless phones Microwaves operate on the same frequency as your phone Itis normal to experience static on your phone while the microwave is running Do not install this phone in the same outlet or near the microwave If your phone is plugged in with a modem or surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge protector Relocate your phone to a higher location The phone will likely get better reception not installed in a low area If the other phones in your home are having the issue the problem is in your wiring or local service Contact your local telephone company charges may apply Disconnect your base unit from the telephone jack and plug in a regular telephone If you still hear other calls the problem is probably in your wiring or local service Call your local telephone company Make sure the power cord is plugged in www vtechphones com Troubleshooting Problem Suggestion My handset does not ring when receive a call Make sure you have the ringer activated Refer to the section s on ringer selection in this user s manual Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack Make sure the power cord is plugged in You may be too far from the base unit Charge the battery in the handset for 16 hou
9. local service Contact your local telephone company www vtechphones com ADDITIONAL INFO 27 gt o Q o gt a 5 h e 3 o p o gt Troubleshooting Problem cannot dial out My handset beeps five times and isn t performing normally Suggestion e Make sure you have a dial tone before dialing The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing e Make sure your phone is set to the correct dial mode for the type of service that you have pulse or touchtone Refer to the Installation section of this user s manual to set the dial mode e If the other phones in your home are having the issue the problem is in your wiring or local service Contact your local telephone company charges may apply e Eliminate any background noise Noise from a television radio or other appliance may cause the phone to not dial out properly If you cannot eliminate the background noise first try muting the handset before dialing or dialing from another room in your home with less background noise e Make sure the power cord is securely plugged into the base Plug the unit into a different working outlet not controlled by a wall switch e Move the handset closer to the base You might have moved out of range e If the handset is in its base and the charging light does not come on refer to Charge Light is Off in this troubleshooting guid
10. or A until the screen displays SPEED DIAL also display in the directory 2 Press SELECT The screen displays ENTER 1 9 e Press OFF at any 3 Press the key 1 through 9 to assign the speed dial location this number will be stored The screen time to exit speed displays ENTER NAME dial mode ser 4 Using the chart below enter up to 15 characters for the name you re storing Use y to backspace e When memory and make corrections use A to advance and add a space is full the screen displays MEMORY Presses FULL an error tone Dial Key Once Twice 3Times 4Times 5 Times 6 Times sounds and you 4 P cannot store a new number until you 2 A B C 2 delete a record in 3 D E F 3 speed dial memory 4 a F i a or telephone directory 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U v 8 9 W X Y Z 9 0 0 amp 16 BASIC OPERATION www vtechphones com Speed Dialing 5 After you enter the name press SELECT or PROG The screen displays ENTER NUMBER 6 Enter the telephone number Use W to backspace and make corrections Press REDIAL PAUSE to enter a pause if necessary e If the location is not empty your eo Gee oa new entry will be Press REDIAL PAUSE to display the last number up to 24 digits long dialed from this phone stored in place 7 Press SELECT or PROG to store your entry The screen displays DISTINCT RING and the of the old and current setting will delete the i form
11. phone is designed to work with most local and regional telephone service provider s voice messaging systems to provide an alert on handset when new messages come in Voice messaging is a subscription service available through most service providers for a monthly fee Contact your local 12 BASIC OPERATION www vtechphones com Telephone Operation telephone company for more information When you have a message waiting the handset will display e Only one handset can be on acall ata time For example if HS1 is on a call and HS2 or HS3 presses the PHONE button CAN T CONNECT Clear Message Waiting Alert will display If after you review your message s your message waiting alert does not go off you may manually e f the HS2 or HS3 turn it off by cannot be found HS1 will generate a sad 1 Press PROG on the handset tone and continue 2 Press Wor A until screen displays MESSAGE WAITING eee yee ee 3 Press SELECT the screen display CLEAR YES poner San 4 Press W or A to change from YES to NO press PHONE to 5 Press SELECT you ll hear a confirmation tone cancel the forward Ww D o O O Lo O Lo y o function and continue the external call Call Transfer e If HS2 orHS3 doesn t An external call can be forwarded from one handset HS1 to any other system handset HS2 or respond within 30 HS3 by following these steps seconds HS1 will start ringing until 1 While on a call press SELECT on HS1
12. the call If you move out of range during a phone conversation you might hear noise or interference To improve reception move closer to the base If you move out of range without pressing OFF your phone will be left off the hook To hang up properly walk back into range periodically pressing OFF www vtechphones com Telephone Operation Display Screen Messages Screen Displays When The handset is changing to another of the 30 channels available 1 Displays when one handset is on a call and the other handset presses PHONE Displays when base power is off and PHONE is pressed You ll also hear a sad tone Displays when an out of range dial fails to connect The handset ringer is turned off Displays when you have been alerted by the telephone company that you have received new voice mail Ww D a O O Lo O Lo y o www vtechphones com BASIC OPERATION 15 Speed Dialing Your phone can store up to nine telephone numbers with names up to 15 characters and 24 digits in each location in the speed dial memory locations you assign numbered 1 through 9 in each handset e The entries you These numbers can be dialed with two button presses You can also store telephone numbers with store in speed names alphabetically in the directory See Telephone Directory for instructions dial memory will g g be marked with Store a Number Name in Speed Dial 01 through 09 and 1 Press PROG Then press y
13. to forward the call to HS2 PHONE is pressed HS1 will show HS2 or HS3 will ring and show to pick up Ane returned call If it is not answered within another 30 seconds the external call will end automatically 2 Press PHONE on HS2 or HS3 to answer the forwarded call HS1 will return to the idle mode www vtechphones com BASIC OPERATION 13 e To purchase a headset visit us on the web at www vtechphones com or call VTech Cus tomer Service at 1 800 595 9511 In Canada contact VTech Telecommu nications Canada Ltd at www vtech canada com or 1 800 267 7377 14 BASIC OPERATION Telephone Operation Headset Jack You can use this telephone handsfree when you install any VTech 2 5 mm headset purchased separately Plug the headset into the jack located on the right side of the handset under the small rubber flap Do not force the connection but make sure the plug fits securely Operating Range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and base can communicate over only a certain distance which can vary with the locations of the base and handset the weather and the construction of your home or office If you receive a call while you are out of range the handset might not ring or if it does ring the call might not connect when you press PHONE Move closer to the base then press PHONE to answer
14. Table of Contents Before YouBegin Parts Check List 2 2 5 2 884 4 STANTON a e tay ae a a te i ae AA Choose Location Install Handset Battery Connect Power and Telephone Line Cords Wall Mounting Desk Table Installation Charge the Handset Battery Set Language Mode Check for DialTone Set the DialMode Set Handset Date andTime Handset Ringer Style Battery Save Belt clip optional Telephone Operation Handset Operation Temporary Tone Dialing Message Waiting Base Operation Clear Message Waiting Alert Call Transfer 004 Headset Jack Operating Range Display Screen Messages Speed Dialing Store a Number Name in Speed Dial Edit a Number Name Stored in Speed Dial www vtechphones com Delete a Number Name Stored in Speed Dial 18 Dial a Speed Dial Number 18 Reassign Locations in Speed Dial 18 Telephone Directory 19 Store a Number Name in the Directory 19 Edit a Number Name Stored in the Directory 19 Delete a Number Name Stored in the Directory 0 eek Cee ad 20 Move a Number Name to the Speed DialMemory 21 Dial a Number from the Directory
15. able law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product s to the service location VTech will return repaired or replaced product under this limited warranty to you transportation delivery or handling charges prepaid VTech assumes no risk for damage or loss of the Product in transit e If the Product failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty 2 Include valid proof of purchase sales receipt identifying the Product purchased Product model and the date of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number Other Limitations e This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this product The
16. any trouble installing your phone please refer to the Troubleshooting section near the end of this manual GETTING STARTED Installation Charge the Handset Battery Place the handset in the base or charger NEEDS CHARGING will appear on the handset Charge the battery for at least 16 hours the first time Set Language Mode e Press PROG then press A or y until LANGUAGE is displayed Press SELECT e The current setting blinks Press A or W until the screen displays the correct language English Spanish or French e Press SELECT to save your selection Check for Dial Tone After the batteries are charged pick up the handset and press PHONE you should hear a dial tone If you do not refer to the TROUBLESHOOTING section in the back of this user s manual Set the Dial Mode If you have touch tone service the phone is ready to use as soon as the battery is charged If you have pulse rotary service you ll need to change the dial mode e Press PROG e Press A or y or until the screen displays DIAL MODE and the current setting e Press SELECT The current setting blinks e Press A or y to select TONE or PULSE e Press SELECT to save www vtechphones com e a Installation Set Handset Date and Time If you subscribe to caller ID service the date and time will be set automatically with the first incoming Y call If you do not have caller ID service you can set the date and time manually e In the event of a y
17. ducts can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones Microwaves operate on the same frequency as your phone It is normal to experience static on your phone while the microwave is running Do not install this phone in the same outlet or near the microwave If your phone is plugged in with a modem or surge protector plug the phone or modem surge protector into a different location If this solves the problem re locate your phone or modem farther apart from one another or use a different surge protector Relocate your phone to a higher location The phone will get better reception not installed in a low area If the other phones in your home are having the issue the problem is in your wiring or local service Contact your local telephone company charges may apply Clean the handset and base charging contact each month using a pencil eraser or cloth Make sure the power and line cords are plugged in correctly and firmly Reset the base Unplug the unit s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset Your phone might be malfunctioning Please refer to the Warranty section of this user s manual for further instructi
18. e e Reset the base Unplug the unit s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset e Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones 28 ADDITIONAL INFO www vtechphones com Troubleshooting Problem Suggestion CAN T CONNECT Only one handset of your phone system can be in use off hook at a time For example if HS1 displays on my is on a call and HS2 presses the PHONE button CAN T CONNECT will display Be sure only handset one handset is in use at a time Move the handset closer to the base You might have moved out of range If the handset is in its base and the charging light does not come on refer to The charge light is off in this troubleshooting guide Reset the base Unplug the unit s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal
19. e using this telephone you must read Important Safety Instructions on page 44 Before You Begin Enhanced 5 8GHz Technology Dual band transmission combines the best of 5 8GHz and 900MHz technologies providing enhanced performance over standard cordless telephones Charger Power Adaptors 2 I Parts Check List 1 Base Unit 2 Handsets 3 3 Charger Power Adaptors 2 4 Chargers 2 5 Telephone Line Cord 6 7 8 9 1 Desk Wall Mount Bracket Belt Clips 3 Base Power Adaptor Batteries 3 Handsets 3 Chargers 2 0 User s Manual To purchase replacement batteries visit us on the web at Belt Clips 3 www vtechphones com or call VTech Communications Inc at 1 800 595 9511 In Canada contact VTech Telecommunications Canada Ltd at www vtechcanada com or 1 800 267 7377 Batteries 3 User s Manual Base Power Adaptor GETTING STARTED www vtechphones com Installation Choose Location For maximum performance of your cordless telephone system 1 2 In locations where there are Avoid excessive moisture dust Choose a central location for your base unit Install your base unit and extension handsets away from electronic equipment such as personal computers television sets and microwave ovens multiple cordless telephones separate base units as much as possible Install your telephone equipment awa
20. efore that but for best performance let the battery charge fully 26 BASIC OPERATION www vtechphones com Troubleshooting If you have difficulty operating your phone the suggestions below should solve the problem If you still have difficulty after trying these suggestions call VTech Communications at 1 800 595 9511 In Canada call VTech Telecommunications Canada Ltd at 1 800 267 7377 Problem My phone doesn t work at all cannot get a dial tone Suggestion e Make sure the power cord is plugged in e Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack e Charge the battery in the handset for 16 hours For optimum daily performance return the handset to its base when not in use e Reset the base Unplug the unit s electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset e You may need to purchase a new battery please refer to the Batteries section of this user s manual e First try all the suggestions above e Move the handset closer to the base You might have moved out of range e Your line cord might be malfunctioning Try installing a new line cord e If the previous suggestions don t work disconnect the base unit from the telephone jack and connect a different phone If there is no dial tone on that phone either the problem is in your wiring or
21. er entry Take 8 Press W or A to choose Y for yes if you wish the phone to alert you to calls from this number by caution to not assigning a distinctive ringer after the first ring Choose N for a normal ringer N o 9 Press SELECT or PROG to confirm If you chose Y in Step 8 a fi will be displayed with the delete from speed entry dial memory Edit a Number Name Stored in Speed Dial 1 Press and hold the speed dial location key 1 9 of the entry you wish to edit 2 When the screen displays the entry you want to edit press SELECT Then press y or A until EDIT flashes Ww D o O O Lo O Lo y o 3 Press SELECT The screen displays the name and number The cursor appears at the end of the name Use Y A and the dial pad keys to edit the name Press SELECT to move on to edit the number Use W to backspace and make corrections Press SELECT to move on to edit the distinctive ring setting Press y or A to choose Y for yes if you wish the phone to alert you to calls from this number by assigning a distinctive ringer after the first ring Choose N for a normal ringer 4 Press SELECT to save the edited information www vtechphones com BASIC OPERATION 17 Speed Dialing Delete a Number Name Stored in Speed Dial 1 Press and hold the speed dial location key 1 9 of the entry you wish to delete 2 When the screen displays the entry you want to delete press SELECT Then press w or A until ERASE flashes ERASE 3
22. er physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or 2 Product that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of VTech or 3 Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or 34 ADDITIONAL INFO www vtechphones com Warranty Statement Product to the extent that the problem is caused by use with non VTech electrical accessories or Product whose warranty quality stickers Product serial numbers plates or electronic serial numbers have been removed altered or rendered illegible or 6 Product purchased used serviced or shipped for repair from outside the United States or used for commercial or institutional purposes including but not limited to Products used for rental purposes or Product returned without valid proof of purchase see 2 below or Charges for installation or set up adjustment of customer controls and installation or repair of systems outside the unit How do you get warranty service e To obtain warranty service in the United States of America call 1 800 595 9511 for instructions regarding where to return the Product Before calling for service please check the user s manual A check of the Product controls and features may save you a service call e Except as provided by applic
23. ess REDIAL PAUSE to store a pause if necessary OR Press REDIAL PAUSE to display the last number up to 24 digits dialed from this handset 6 Press SELECT or PROG The screen displays DISTINCT RING and the current setting 7 Press W or A to choose Y yes if you wish the phone to alert you to calls from this number by changing to a distinctive ringer after the first ring Choose N for a normal ringer Press SELECT or PROG to confirm If you chose Y in Step 7 afi will be displayed with the directory entry Edit a Number Name Stored in the Directory 1 2 Press A The screen displays DIRECTORY Press w or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to edit www vtechphones com Press OFF at any time to exit the directory When the memory is full the screen will display MEMORY FULL an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry BASIC OPERATION 19 Ww D a O O Lo O Lo y o Telephone Directory 3 When the screen displays the entry you want to edit press SELECT Then press w or A until EDIT flashes 4 Press SELECT The screen displays the name and number The cursor appears at the end of the name Use W A and the dial pad keys to edit the name Press SELECT to confirm and move on to edit the n
24. h Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period Materially Defective Product e During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a Materially Defective Product If we repair this product we may use new or refurbished replacement parts If we choose to replace this product we may replace it with a new or refurbished product of the same or similar design VTech will return repaired or replacement products to you in working condition VTech will retain defective parts modules or equipment Repair or replacement of Product at VTech s option is your exclusive remedy You should expect the repair or replacement to take approximately 30 days How long is the limited warranty period e The limited warranty period for the product extends for ONE 1 YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty This limited warranty also applies to repaired or replacement Products for a period of either a 90 days from the date the repaired or replacement Product is shipped to you or b the time remaining on the original one year warranty whichever is longer What is not covered by this limited warranty This limited warranty does not cover 1 Product that has been subjected to misuse accident shipping or oth
25. ider to obtain a noise filter Noise filter For DSL users Belt clip optional To attach To remove GETTING STARTED www vtechphones com Telephone Operation Handset Operation 1 Make a Call Press PHONE then dial the number OR Dial the number use w to backspace and make corrections then press PHONE to call 2 Flash Call Waiting During a call press to receive an incoming call if call waiting is activated 3 Channel Press CHAN to switch to a clear channel while on a call 4 Delete When viewing the call log press to delete the current record displayed While handset is in idle mode press 8 and hold to delete all records in the call log 5 Answer a Call Press any key to answer a call except OFF 6 W CID and A DIR V CID e While on a call press to decrease the volume A double beep will sound 10 when you reach the lowest setting e While phone is not in use press to display caller ID information e While entering names or numbers into memory press to delete last character entered A DIR e While on a call press to increase the volume A double beep will sound when you reach the highest setting e While phone is not in use press to display directory entries e While entering names or numbers press to add a space Select 1 Press to display menu or to select highlighted item from menu Off During a call press to hang up Whi
26. including the following DOT Be 0 NS 10 doors 11 12 13 14 15 36 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bath tub kitchen sink or swimming pool Do not place this product on an unstable surface such as a table shelf or stand The product may fall causing serious damage Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock
27. le using menus press to cancel an operation back up or exit the menu display Redial Pause Press to view redial N memory While entering 34 roe O H numbers press and hold to gt e ya insert a dialing pause LA Program With the handset in idle on hook press to enter programming mode www vtechphones com BASIC OPERATION 11 Ww D a O O Lo O Lm y o Telephone Operation Base Operation 11 Message Waiting Indicator If you subscribe to telephone company voice mail with a visual message waiting signal this light flashes and MESSAGE WAITING displays on the handset screen when you have voice mail waiting 4i 12 Locate Handset Press to page the handset Press again press OFF on handset or place handset in the base to cancel the page 13 In use Charge Indicator e Flashes slowly when the handset is in use e Glows steadily when the handset is charging in its base e Flashes in unison with an incoming call s ringing Temporary Tone Dialing If you have pulse rotary service you can change from dial pulse to touch tone dialing during a call by pressing TONE This is useful if you need to send touch tone signals for access to telephone banking or long distance services 1 Dial the number 2 Press TONE Buttons pressed after this send touch tone signals 3 After you hang up the phone automatically returns to pulse service Message Waiting Your
28. mine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but not all areas the sum of all RENs should be five 5 0 or less For more information please contact your local telephone company This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC Your
29. n on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five The RBRC Seal See The RBRC Seal on the nickel cadmium battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States and Canada Ni C ee The RBRC program provides a convenient alternative to placing used nickel cadmium batteries into the trash or municipal waste which may be illegal in your area VTech s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product service centers Please call 1 800 8 BATTERY for information on Ni Cd battery recycling and disposal bans restrictions in your area VTech s involvement in this program is part of its commitment to protecting our environment and conserving natural resources RBRC is a registered trademark of Rechargeable Battery Recycling Corporation 38 ADDITIONAL INFO www vtechphones com Technical Specifications Enhanced 5 8GHz technology your phone operates on a dual band transmission that combines the best of 5 8GHz and 900MHz technologies providing enhanced performance over standard cordless telephones Frequency Control Transmit Frequency Receive Freque
30. ncy Channels Nominal Effective Range Size Weight Power Requirements Memory Crystal controlled PLL synthesizer Base 912 75 917 10 MHz Handset 5863 80 5872 5 MHz Base 5863 80 5872 5 MHz Handset 912 75 917 10 MHz 30 Maximum power allowed by FCC and IC Actual operating range may vary according to environmental conditions at the time of use Handset 184mm X 52mm X 41mm Base 143 61mm X 108mm X 103 26mm with wallmount Charger 85mm X 78mm X 50mm Handset 130 grams Base 347 grams with wall mount Charger 61grams Handset 600mAH Ni Cd Battery Base 9V DC 400mA Charger 6V DC 200mA 9 Speed dial locations up to 24 digits 15 characters per location Directory 20 Memory locations including the nine speed dial entries up to 24 digits 15 characters per location CID 45 Memory locations www vtechphones com ADDITIONAL INFO 39 gt o Q o gt a 5 h e 3 o e gt VTECH TELECOMMUNICATIONS LTD A member of THE VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Telecommunications Canada Ltd Richmond B C Copyright 2005 for VTECH TELECOMMUNICATIONS LTD Printed in China 91 000xxx 010 000 vtec Innovation Beyond Technology vtech User s Manual www vtechphones com Innovation Beyond Technology Model a5849 8 m GHz Technology
31. on www vtechphones com Troubleshooting Problem Suggestion My Caller ID isn t e Caller ID is a subscription service You must subscribe to this service for this feature to work on working your phone e Your caller must be calling from an area that supports caller ID e Both you and your callers telephone companies must use caller ID compatible equipment cannot hear recorded e Using the base volume control raise the volume to a comfortable listening level messages Common cure for If the unit does not seem to be responding normally then try putting the handset in its base If it electronic equipment does not seem to respond do the following in the order listed Disconnect the power to the base Disconnect the handset battery and spare battery if applicable Wait a few minutes Connect power to the base Re install the battery ies Wait for the handset to re establish its link with the base To be safe allow up to one minute for this to take place www vtechphones com ADDITIONAL INFO 33 gt Q Q e A h e ee e Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your telephone can be damaged if it get
32. phone next to your ear when it is in normal talk gow mm ADDITIONAL INFO www vtechphones com FCC ACTA and IC Regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To ensure safety of users the FCC has established c
33. riteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The base unit shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ TXXXxX This identifier must be provided to your local telephone company upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to deter
34. rs may appear with 1 Locate the record you want to delete from call history an area code 2 Press the DELETE key to delete You ll hear a confirmation beep that may not be required for local Delete All Calls calls or without 1 With the handset in idle off mode press and hold the DELETE key to delete The screen displays a 1 that may be ERASE ALL NO YES The current choice flashes needed for long distance calls 2 Press A until YES flashes If the number displayed is not intherightformat Dial a Displayed Number 3 Press SELECT You ll hear a confirmation beep ress tedl E fo era 1 Locate the record in call history that you want to dial dialing options 2 If you wish to change how the number is dialed press The You can choose screen displays any alternate dialing sequences available to dial with or without the area for this call area code number 1 area code number code or with or number only 1 number See the side column for more without the 1 information on changing the dialing format 3 Press SELECT Press Y or A until DIAL flashes 4 Press SELECT The number is automatically dialed OR When the number is correctly displayed for dialing you want to dial press PHONE Store a Call History Record in the Directory 1 Locate the record in the call history you want to store in the directory 24 BASIC OPERATION www vtechphones com Caller ID 2 If you wish to change ho
35. rs For optimum daily performance return the handset to its base when not in use You may have too many extension phones on your telephone line to allow all of them to ring Try unplugging some of the other phones The layout of your home or office might be limiting the operating range Try moving the base to another location preferably on an upper floor If the other phones in your home are having the issue the problem is in your wiring or local service Contact your local telephone company charges may apply Test a working phone at the phone jack If another phone has the same problem the problem is the phone jack Contact your local telephone company charges may apply Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible wireless routers radios radio towers pager towers cell phones intercoms room monitors televisions personal computers kitchen appliances and other cordless phones Your line cord might be malfunctioning Try installing a new line cord www vtechphones com ADDITIONAL INFO 31 gt o Q e gt a 5 h e 3 o e gt Troubleshooting Problem Suggestion My calls fade or cut in and out while I m using my handset The charge light is off 32 ADDITIONAL INFO Press the CHAN button while on a call until the interference has been eliminated Other electronic pro
36. s wet Do not use the handset outdoors in the rain or handle it with wet hands Do not install your base unit near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety use caution when using electric appliances during storms Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Warranty Statement Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords What does this limited warranty cover e The manufacturer of this VTech product VTech Communications warrants to the holder of a valid proof of purchase Consumer or you that the product and all accessories provided by VTech in the sales package Product are free from material defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America What will VTec
37. telephone company may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes are planned If this product is equipped with a corded or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone numbers e g police fire medical in these locations If you do store or test emergency numbers please www vtechphones com ADDITIONAL INFO 37 gt Q Q e A h e o ee e FCC ACTA and IC Regulations Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada This equipment complies with regulations RSS210 and CS 03 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The terminatio
38. umber Use W to backspace and make corrections Press SELECT to confirm and move to edit the distinctive ring setting 5 Press SELECT to save the edited information Delete a Number Name Stored in the Directory 1 Press A The screen displays DIRECTORY 2 Press Y or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to delete 3 When the screen displays the entry you want to delete press SELECT Then press y or A until ERASE flashes 4 Press SELECT The screen displays ERASE NO YES and the number The current choice flashes 5 Press A until YES flashes 20 BASIC OPERATION www vtechphones com Telephone Directory 6 Press SELECT You ll hear a confirmation beep Move a Number Name to the Speed Dial Memory 1 Press A The screen displays DIRECTORY 2 Press y or Ato scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to move 3 When the screen displays the entry you want to move press SELECT Then press y or A until SPEED flashes 4 Press SELECT The screen displays ENTER 1 9 5 Press the key 1 9 to move this entry from the normal directory to the speed dial memory and assign the memory location You ll hear a confirmation beep A memory location number 1 through 9 will be displayed with this entry Dial a Number from the Director
39. w the number is stored press The screen displays any alternate dialing sequences available for this call area code number 1 area code number number only 1 number See the note in the side margin for more information on changing the dialing sequence Press SELECT then press Y or A until PROGRAM flashes e Caller ID numbers may appear with an area code that may not be required for local calls or without a 1 that may be needed for long distance calls If the number 4 Press SELECT three times The screen displays displayed is not in the right format eee press repeatedly 5 Press W or A to select Y or N for distinctive ringer to seb different Press SELECT You ll hear a confirmation beep If you choose Y in step 5 a HE will be displayed with the directory entry Display Screen Messages When dialing options You can choose to dial with or without the area code or with or without the 1 Ww D o O O Lo O Lo y o The other party is blocking name and or number information Your phone company is unable to receive information about this callers name and or number This caller has called you more than once after name www vtechphones com BASIC OPERATION 25 Batteries Battery Care and performance After your battery is fully charged you can expect the following performance e If you repeatedly a z z get a low battery Operation Operating time
40. warranty exclusively describes all of VTech s responsibilities regarding the product There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the product is fit for ordinary use are limited to one year from date of purchase Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you e In no event shall VTech be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the product or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this product Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you www vtechphones com ADDITIONAL INFO 35 gt Q Q e A h e o ee e Important Safety Instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury
41. ww vtechphones com Installation Wall Mounting Your phone base unit is designed to mount on a standard telephone wall plate Wall mounting is optional See position one below for instructions Desk Table Installation To place your base unit on a desk or table insert the desk wall bracket as instructed below and shown in position one or two depending on your preference of how you d like the base unit to be angled e 1 m Ce 0 P teh Lo 1 Q Position On To mount your phone on a wall or to place it on a table or desk refer to the diagrams illustrating position one e First insert the lower portion of the bracket into the grooves in the base then snap the upper portion into place e Mount the base on the wall by positioning the base unit so the mounting studs will fit into the holes on the base and wall mount bracket Slide the base unit down on the mounting studs until it locks into place Position Two This position is an alternate way to install your phone on a table or desk Position two allows a different viewing angle to your handset and base unit Refer to the position two diagrams above e Insert the upper portion of the bracket into the grooves in the base e Snap the lower portion into place www vtechphones com GETTING STARTED 7 8 If the phone will not be used for a long period of time remove the battery to prevent possible leakage If you have
42. y 1 Press A The screen displays DIRECTORY 2 Press W or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to dial 3 When the screen displays the entry you want to dial press PHONE www vtechphones com BASIC OPERATION 21 Ww D a O O Lo O Lo y o Caller ID Your phone has a caller ID CID with call waiting feature that works with service from your local phone service provider Caller ID with call waiting lets you see who s calling before you answer the phone even when you re on another call You may need to change your phone service to use this feature Contact your phone service provider if e You have both caller ID and call waiting but as separate services you may need combined service e You have only caller ID service or only caller waiting service e You don t subscribe to any caller ID or call waiting services You can use this product with regular caller ID service and you can use this product s other features without subscribing to either caller ID or combined caller ID with call waiting service There are fees for caller ID services and they may not be available in all areas This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment 22 BASIC OPERATION www vtechphones com Caller ID
43. y from heat sources and sunlight or extreme cold Install Handset Battery a Remove battery compartment cover by pressing on the indentation and sliding downwards e Use only the provided VTech battery or equivalent e 1 m H Ce 0 P teh Lom 1 Q b Align the two holes in the plug with the socket pins then snap the plug into place c Place the battery in the compartment with the wires in the lower right corner d Replace cover by sliding it up into place e Place the handset in its base when not in use to ensure maximum daily performance www vtechphones com GETTING STARTED 5 Installation Connect Power and Telephone Line Cords e Install the base unit away from electronic Modular Standard equipment such telephone jack electrical outlet as personal computers television sets or microwave ovens Avoid excessive a heat cold dust or moisture o e Connect the power o O and telephone line cords to the underside of the base as illustrated Connect the power cord After e Plug the AC charging the battery for at least adapter into an E E 16 hours connect the telephone electrical outlet If the battery has not line cord been previously place the handset in T the base and allow it to charge for 16 9 0 NO hours or overnight Connect the telephone line cord to the wall jack 6 GETTING STARTED w
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