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iPF_Software Troubleshooting

1. 3 From Control Panel display the User Account User Accounts Users Advanced Use the list below to grant or deny users access to your computer and to change passwords and other settings Users for this computer User Name Domain Administrator AAA AAA E Test User 1 AAA AAA E Murase BBB BBB E T tUser2 Password for Murase 2 To change the password for Murase click Reset Password _ cancel A user name identical to the user who logged into the domain exists Il The domain name of the above user is identical to the computer name confirmed in 2 above If the above 2 conditions are satisfied the user account is in a duplicate state in the client PC and in the domain server Indexes by phenomenon Check method 2 1 Log into the domain using the user name for which you want to check for duplication For example use a user name Murase f Specify the Domain murase 2 In the computer s Manage screen right click My Computer and choose Manage if there is a user name logged into the domain it is in a duplicate state File Action View Help 9 2002o u0 2 Computer Management Local Name Full Name a System Tools y Tesk Scheduler Administrator gt f Event Viewer gt Shared Folders a amp Local Users and Groups 2 Users E Groups amp Performance a Device Manager a amp Storage SP Disk Management b E Services a
2. Custom Size paper setting is a method to register user defined paper using an OS function Due to OS s specifications it can only handle paper size up to 3 2m Also the size specified in custom size is temporary and discarded on termination of application If you want to set paper larger than 3 2m or continue using the user defined paper registered after termination of the application register the user defined paper from the Size Options dialog Indexes by phenomenon 90 2 Custom size paper settings up to 18000 0mm Driver Page Setup Size Options Canon iPF755 Printing Preferences Main_ Page Setup Layout Favorites Utility Support g Page Size ISO A4 Borderless Printing Enlarged Reduced Printing ISO A4 210 0 mm x 297 0 mm Actual Size 210 0 mm x 297 0 mm a Portrait Aj sE o a e Rotate Page 90 degrees Conserve Paper Landscape Paper Source Roll Paper Roll Paper Width 36 n Roll 914 4mm Roll Paper Options Output Method Size Options Defaults Input a Custom Paper Cok cance avy Hee Size Name Paper Size Options Paper Size List Size 355 6 x 431 8 You can set a user defined 304 8 x 406 4 254 0 x 304 8 paper in a size up to the 254 0 x 381 0 203 2 x 254 0 maximum size of 610 0mm in Ki Paper Size e US Photo 16 x20 406 4 x 508 0 kPa AT EE Borderless Printing Size width x 18
3. FUT OS10 6 Indexes by phenomenon 120 6 2 List of models 2005 model Supported rapers 228 2006 model sen persee 2007 model akea panar as 60inch _ Supported Indexes by phenomenon Trademark Notice gt Canon Canon logo and imagePROGRAF are the trademarks or registered trademarks of Canon Inc gt Microsoft and Windows are the trademarks of Microsoft Corporation registered in the USA and other countries gt Macintosh is the trademark of Apple Inc registered in the USA and other countries gt All product names or company names used in this Guide are the trademarks or registered trademarks of their respective owners Copyright Notice gt CANON INC 2010 gt All rights reserved
4. 1 From Windows Start panel choose Printers and Faxes and pause the printer being used CO ea gt Control Panel Hardware and Sound Devices and Printers 49 seo Add a device Add a printer 4 Devices 2 A B Generic Non PnP S 2003 P01572 Monitor 4 Printers and Faxes 4 Canon iPF755 Offline Paused L Document View 5da G Connect Owner Adobe PDF Canon iPF755 Set As Default Printer Printing Preferences v Pause Printing Cancel All Documents Sharing Use Printer Offline Properties Close 2 Print the data for which you want to check the spooling format using the printer just paused and right click on the print data spooled in the queue to check the property d Canon iPF755 E Printer Document View Document Name Pages Size Untitled Notepad Shihin Right click to see the property gl 1 document s in queue i Untitled Notepad Properties Generel Main Page Setup Layout Favontes Utility Support N gee Untitled Notepad The type shown in Data Type is the 101682 bytes spooling format of print data 1 Datatype Processor Canon iPF755 Print Processor Owner Shihin Submitted 2 08 49 PM 8 5 2010 Notify Priority Lowest g Highest Current priority 1 Schedule No time restriction Indexes by phenomenon 5 4 Detailed description Setting method and functions of FineZoom What is FineZoom
5. Cancel Defaults Help Characteristics By optimizing objects rendering process is performed faster Standard renderer From printer driver choose the Layout tab and the Special Options Uncheck the Fast Graphic Process to specify standard renderer Special Settings FineZoom Settings V Application Color Matching Priority Enable Preview Switching Reduce Print Unevenness V Adjust faint lines Cancel l Defaults l Help Characteristics Because graphic objects are processed sequentially without being optimized it takes longer to process In some cases such as when the print data size is extremely large the high speed renderer might not be able to process well In such case choosing the standard renderer might be able to help you to print properly 5 7 Detailed description Note to printing larger sized Excel data When printing Excel data from Plug In for Office Excel analyzes the print data and calculate the paper size If the data is larger than the maximum paper size the data will be reduced The print data analysis judges whether the data will fit into the largest user defined paper that the printer driver can create using the Excel s minimum reduction rate of 10 If it judges the data is impossible to fit with 10 reduction Analysis not possible The data is too large message appears and the corresponding Excel data cannot be printed To be specif
6. similar item phenomenon 1 2 Descriptions of the icons Use one or more of the troubleshooting to get the optimal print result This icon indicates that you should choose and carry out practical item s A combination of multiple troubleshooting methods might help to improve the phenomenon when one troubleshooting method could not resolve it However it may trade off the quality of printed matter and printing time 3 Detailed description XX This icon indicates that more details are described in Chapter 5 Detailed descriptions of items 1 3 Software names described in this guide The software names that are described in this manual are simplified as follows Software name formal name Abbreviated name Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Driver F Printer Driver printer driver imagePROGRAF Printer Driver In AutoCAD it might be described as Windows system driver imagePROGRAF HDI Driver HDI Driver HDI driver Microsoft Office Office Office 2003 2007 Microsoft Office Word Word Word 2000 2003 2007 2010 Microsoft Office Excel Excel Excel 2007 2010 Microsoft Office Power Point Power Point Power Point 2000 2003 2007 2010 Adobe Photoshop Photoshop Photoshop CS CS2 CS3 CS4 CS5 Adobe Illustrator Illustrator Illustrator CS CS2 CS3 CS4 CS5 imagePROGRAF Print Plug In for Photoshop Plug In for Photoshop imagePROGRAF
7. C Enable Preview Switching Fast Graphic Process V Reduce Print Unevenness Z Adjust faint lines OK Cancel Defauts Help When Auto is set It controls optimally according to the characteristics of application It is the printer driver s default However it might not be always able to control optimally In such cases you need to change the setting to Yes or No When Yes is set Regardless of the application used it always performs optimization processing When No is set It does not perform optimization processing by FineZoom and thus the application passes print data which has not been optimized to the driver If the print data is in a size beyond the capability of the application or OS a part of the image might not be printed Indexes by phenomenon 95 5 5 Detailed description NT EMF spooling and RAW spooling In a Windows environment when data is transmitted from application to printer it is stored in the spooler once or goes through the spooler before it is sent to the printer Because the print data is spooled stored on the disk the application can become free from print processing sooner at the time of printing Data to be sent to the spooler is called Spool data There are roughly 2 types of spool data NT EMF and RAW Provided below is a list of the main characteristics and the setting items to change the spooling format NT EMF spooling
8. Matte Photo Paper Roll Paper Width 174n Roll 431 8mm Temporary Tray You can place templates and images in this area The option becomes selectable if a media type that can take borderless printing is chosen m 17 00 x 200 78 inch Custom Size 42 Prints enlarged reduced graphics in Mac version Vectorworks It prints with enlarged reduced graphics if The data had been printed in another In Vectorworks data it is a specification in prints in Mac version Vectorworks printer including other brand which the printer driver setting information The parts that run off the edge of the paper previously and was printed in which was used immediately before is stored might be missed Standard in Preset setting and used Handle with the following procedure 1 Create a new preset of arbitrary application TextEdit etc 2 Open the data of Vectorworks and setup to print 3 Choose the preset that created in Step 1 and print Indexes by phenomenon lt Workaround procedure gt Start an arbitrary application and view the print dialog of the printer to be use From the preset pull down menu choose Save as to create a preset with a random name Start VectorWorks and open a file to print Open the media setup dialog and choose printer setup Choose the printer to print from the pull down menu of the target printer check media size direction and values of enlarge reduce
9. Preview Roll Paper Options Size Options Defaults Perform Proof in Preview Print Quit Help When Roll Paper Preview is chosen for Preview and Media Size is the same as roll paper width or wider the Roll Paper Layout is not reflected The default setting of preview is Print Area Layout If the Media Size is smaller than roll paper width the Roll Paper Layout is reflected i imagePROGRAF Print Plug In for Photoshop fo ta agePROGRAF Print Plug In for Photoshop Main Page Setup Color Settings Print History Support ain Page Setup Color Settings Print History Support Input Image Size Width 24 00in x Height 17 00in R a Input Image Size Width 24 00in x Height 17 00in A A ISO A2 L 36 in Roll 914 4mm oe Borderless Printing Borderless Printing E Enlarged Reduced Printing E Enlatged Reduced Printing 5 Fit M Size Fit Media 5 idth Fit Rol e th 100 00 Scaling 100 00 Width 24 00in x Height 17 00in Output Image Size Width 24 00in x Height 17 00in 150 42 L 36 in Roll 914 4mm Media Size ISO A2 L 24 00in x 17 00in Media Size ISO A2 L 24 00in x 17 00in Orientation Orientation aj Portrait AJ Landscape AJ Portrait AJ Landscape Roll Paper Layout Upper Left of Rall Paper M Roll Paper Layout Center of Roll Paper M 0 20 0 20 Media Source Roll Paper M Media Source Roll Paper X Preview Roll Paper Pr
10. and press the OK button 6 Open the print dialog and choose the printer to print for printer and preset created in Step 2 for preset 7 Press the Print button to print By saving the data after printing the print settings that have been setup before printing are also saved 11 Different print direction layout 43 The layout of roll media will not be reflected on imagePROGRAF Print Plug In for Photoshop When printing in Photoshop using Plug In for Photoshop Upper Left Roll Paper and Center of Roll Paper of Roll paper layout are not reflect The Media Size is the same as roll paper width or wider It is a specification of Plug In for Photoshop It is reflected only if the width of Media Size is smaller than roll paper width Indexes by phenomenon How to confirm output paper size and roll paper width Open page setup in Photoshop Plug In a imagePROGRAF Print Plug In for Photoshop Page Setup Color Settings Print History J Support 24 in Roll 609 6mm Main Width 24 Borderk Enlarged Reduced Printing 150 A2 L Input Image Size 100 00 Output Image Size Width 24 00in x Height 17 00in Media Size ISO A2 L 24 00in x 17 00in ed Orientation Al Portrait Aj Roll Paper Layout Center of Roll Paper ve Upper Left of Roll Paper in Roll Paper Layout is not reflected either Landscape Roll Paper Preview Media Source Roll Paper
11. and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print Use one or more of the troubleshooting t get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print In driver choose Main Print Quality and reduce the resolution and then print For GL2 driver CAD2011 or later it could be avoided by checking Image print speed in Main tab in driver Indexes by phenomenon Detailed description NT EMF spooling and RAW spooling Detailed description Setting method and functions of FineZoom Detailed description 2 types of renderer High speed renderer standard renderer 53 It will not print fine lines in Illustrator Detailed description 5 4 When drawing a fine line within big sized image data in Illustrator a part of line may be It prints with Bitmap print ON missed on pass drawing process Set as following 1 Set Print setting Bitmap print to ON in Illustrator 2 Set Print setting Layout Special Settings FineZoom Settings to NO of the printer driver A part of fine line section will not be printed while printing EPS file in
12. different version of the application 010 lit is connected via USB 01 5 It is connected via network connection 030 It is connected to network via a router or a firewall When using an iPF printer as a 031 shared printer printer driver is not installed or media information of MCT is not reflected on client PC If you replace the USB cable it prints normally After you stop using USB hub and connect PC and printer directly it prints normally If you print from a different PC with the same conditions it prints normally If you switch over to network connection it prints normally If you replace the network cable it prints normally If you use a crossover cable etc to connect PC and printer on one to one it prints normally If you print from a different PC with the same conditions it prints normally If you switch over to USB connection it prints normally Indexes by phenomenon A USB cable failure or a contact failure of connector joint section is suspected Continue using the replaced USB cable A problem in data communication via USB hub is suspected Stop using the USB hub and connect printer and PC directly A problem in USB function at PC side is suspected Check fix the USB function of the original PC and settings A problem in PC or USB function or settings in printer is suspected See PC manual or Troubleshooting Guide hardware edition A network cable failure or
13. 57 3 38 10 5 Width and spacing Col Width Equal column widt Apply to Whole document Apply to Whole document z Check the box 20 Cannot print from Excel with imagePROGRAF Print Plug In for Office When printing from Excel using Office Plug in the following error message appears Analysis not possible The data is too large Reduce the size of data for printing or select a smaller area Detailed description Note to printin The width of Excel data to print is more than 10 times as big as the maximum size the printer can handle larger sized Excel data This is a restriction of Excel The printing is possible only when the width of the Excel data is 10 times or less as big as the maximum paper size the printer can handle Correct the width of Excel data so that it is 10 times or less as big as the maximum paper size the printer can handle Indexes by phenomenon How to check whether width of Excel print data is more than 10 times the maximum print size the printer can handle 1 In printer driver set a custom media size with the maximum paper size the printer can handle x 18000mm Canon iPF755 Properties Main Page Setup Layout Favontes Usiity Support E Page Sze 7 Enlarged Reduced Printing Biggest Paper Size Borderless Printing Size Fit Roll Paper Width Scaling E s BS Paper Size Onentation A Porat LAJ Landscap
14. C class L J job o option x L d filen me Opt ions Name or ipad Name of the bit th SunOS sand SU hpe f 103 Chapter 6 Appendix Appendix 6 1 List of supported software for each model o Supported Grayout Not supported Software WE400PG W6400D W8400PG w8400D Printer Driver 98 o Printer Driver NT o Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver OS10 2 8 10 4 Printer Driver OS10 5 10 6 Printer Driver OS10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 O0S10 3 10 5 CT 98 CT x32 MCT x64 MCT OS9 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 ExtraKit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 1
15. CT 98 CT x32 MCT x64 MCT OS9 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 ExtraKit OS10 5 Extrakit OS10 3 9 10 5 iRC Enlargement Copy 0S10 3 9 10 6 Ss eee Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 10 5 O O O O Print Plug In for Office x32 Oe Do w LSCT x32 O O LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9 FUT OS10 6 Printer Driver 9 Printer Driver NT Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver OS10 2 8 10 4 Printer Driver OS10 5 10 6 Printer Driver OS10 3 9 10 6 HDI Driver 98 HDI Driver x32 H
16. Command Prompt 1 From Start menu choose Programs Accessory Command Prompt by Accessories fal Calculator E Command Prompt 25 Connect to a Network Projector Connect to a Projector Getting Started A Math Input Panel F Notepad Paint E Remote Desktop Connection i Run Q Snipping Tool L Sound Recorder Sticky Notes Sync Center a Windows Explorer Es WordPad Ji Ease of Access d System Tools Ji Tablet PC d4 Back B ERARIK ILTES o S 2003 P01572 Documents Pictures Music Games Computer Control Panel Devices and Printers Default Programs Help and Support 2 From Start menu choose Run Enter cmd and then press OK F E Command Prompt Microsoft Windows Version 6 1 7600 Copyright lt c gt 2669 Microsoft Corporation C Users Shihin gt All rights reserved 3 Press the Windows key R key and enter cmd and then press OK This is the quickest way to start Command Prompt of all 3 ways above Indexes by phenomenon 2 Commands You can use commands available for ftp This section describes commonly used commands Use help command to see the command list and command to see the details Commands may be abbreviated Commands are prompt put mis remot ehelp rout rename open rmdir WW it AG C Documents and Sett ings 10 Sends a print job to a network printer ver P printer L
17. FineZoom is a unique function of the iPF printers which makes up for the restrictions in the number of pixels in applications with lower drawing capability Each application comes with a different set of restrictions in the number of pixels and paper size it can handle FineZoom helps you to print beyond such restrictions by automatically dropping the resolutions in accordance with the application used so that the processing becomes possible Meanwhile it could result in lower print quality However if you don t use FineZoom chances are that the print data go beyond the data capacity that Window or the application can handle In accordance with your print data or application you might need an adjustment on a case by case basis eFineZoom Auto Yes In accordance with the characteristics of the application it restricts the number of pixels the driver passes to the application And then it receives print data and performs enlarged printing using driver Although the print quality of enlarged characters and shapes is good the quality of image part might decrease eFineZoom No Unlike above the number of pixels is not restricted at all Therefore for example printing from application such as Word or Acrobat where large format is not considered might not be successful 3 Specific functions of Windows drivers FineZoom With Windows 95 the coordinate pixels that the OS could handle were limited These limits on coordinate p
18. Illustrator Indexes by phenomenon Detailed description Setting method and functions of FineZoom Generally when Bitmap print is ON it takes longer to print and the print quality is decreased 54 Missing small characters and a part of characters J Detailed description 5 4 The quality of small character is poor the 5 aca distinction is impossible due to a part of FineZoom Settings has been set to Yektos lks verien eina eplik character of printing result missing and a ON or Auto a ES character Corruption g print Indexes by phenomenon Detailed description Setting method and functions of FineZoom 55 Missing image on surrounding area in PowerPoint printing TRECA Set File Page setting as following The image of a surrounding area is missing in Specify slide size user setting Pawana erining Width height Paper size to use Indexes by phenomenon 49 Detailed description Setting method and functions of FineZoom 56 Missing part of graphics in Mac version Vectorworks printing In Vectorworks data it is a specification in which the printer driver setting information which was used immediately before is stored and used Handle with the following procedure 1 Create a new preset of arbitrary application TextEdit etc 2 Open the data of Vectorworks and setup to print 3 Choose the preset that created in Step 1 and print When printing with Mac version Vectorworks The data had be
19. Print Plug In for Photoshop ug In for Digital Photo Professional Digital Photo Professional Plug In for Photoshop DPP imagePROGRAF Print Plug In for Office Plug In for Office imagePROGRAF Status Monitor Status Monitor imagePROGRAF Device Setup Utility DSU imagePROGRAF Printmonitor Printmonitor imagePROGRAF Free Layout Free Layout imagePROGRAF Preview IPF Preview Media Configuration Tool Digital Photo Front Access Firmware Updaten Tool Chapter 2 Indexes by Phenomenon Cannot install the driver Installation of the driver cannot complete properly Cannot install the driver using Print Service Cannot install the driver on the client PC The media information is not reflected on the client PC Cannot start iPF Preview cannot restart Media Configuration Tool cannot start Poster Artist cannot start The license authentication of Poster Artist fails The preview of imagePROGRAF Print Plug In for Office from Excel cannot start imagePROGRAF Print Plug In for Office from Office2007 cannot start Cannot print Cannot print from HDI driver imagePROGRAF Print Plug In for Photoshop Cannot print from HDI driver imagePROGRAF Print Plug In for Photoshop with an error message Cannot print in AdobeReader9 Cannot perform test print in Poster Artist Cannot copy in QuickCopy Cannot print in Digital Photo Front Access DPFA Cannot print from AutoCAD Cannot print HP GL 2 data Cannot print from
20. Save Cut the margin automatically Bottom Conserve Paper is set to paper Jis ON ON If you want to leave the margin Set Layout No Spaces at Top or Bottom Conserve Paper to OFF Indexes by phenomenon 41 Automatically prints in borderless in PosterArtist It is a restriction of PosterArtist The widths height of the selected roll Handle by one of methods below media and the poster size are the 1 Do not set the same width height for sama aia mecie supaning selected roll media and poster size borderless printing has been selected 2 Use a media that does not support borderless printing It Prints in borderless printing in PosterArtist Indexes by phenomenon lt How to confirm roll paper width and poster size width chosen gt The width of chosen roll paper and poster size can be checked by Roll Paper Width and Page Size respectively To check whether borderless printing is available with the selected paper check whether Borderless Printing checkbox is selectable or grayed out G Ej Untitled PosterArtist fo e File Edit View Insert Object Tool Help age Size a A a ee a QS 100 Ft View Custom Size mh 17 00 x 200 78 finch T OO DesignEditToos Si Set Custom Size Poster Orientation Portrait Landscape Printer Canon iPF755 The widths of roll and page size is the same at 431 8mn Media Source Roll Paper Media Type
21. The version of PosterArtist is less than fixed in Ver 2 10 10 Update to PosterArtist 2009 Ver 2 10 10 or later The image size changes when printing in variable printing in PosterArtist Ver 2 10 10 Indexes by phenomenon 113 Slow operation when editing with PosterArtist It is a problem of PosterArtist which has been Multiple files have been created in fixed in Ver 2 10 10 the folder of the same name as the Depending on the type of PosterArtist handle poster data by one of the following methods Product version Update to PosterArtist 2009 Ver 2 10 10 or later and open the poster and save by overwriting Lite version Save as a different file and delete all the files that has the file name prior to saving As you continue editing in PosterArtist the operation gets slower Save the data If no effect can be seen restart PosterArtist Indexes by phenomenon 114 Unable to authenticate online in PosterArtist The off line authentication of PosterArtist cannot be performed due to the following error Unable to read designated license file unable to authenticate the license file 115 Replaced image of PosterArtist When opening a templete poster data that has been registered with multiple images placed the images are replaced The packaged version of PosterArt is used The lite version of Posterartist is used The configuration of the PC may have been changed between when the request file h
22. are met the user account is in a duplicate state between the client PC and the domain server 91 Displays an error in preview of imagePROGRAF Print Plug In for Office from Excel When previewing from Plug In for Office in The log in name to the domain and the Excel the following error appears log in name to the PC are overlapping Unexpected Error 6 Detailed description Checking duplicate user account How to confirm 1 View the account information on the operation panel User Accounts Users Advanced Use the list below to grant or deny users access to your computer lt gt and to change passwords and other settings Users for this computer User Name Domain Administrator 4 Test User 1 a Test User 2 AAA AAA Password for Murase 2 To change the password for Murase click Reset Password Perform one of the following measures 1 Install the latest version driver 2 Use a PC log in user name that is different from the one used to log in to the domain Indexes by phenomenon 1 A user name identical to the user who logged into the domain exists 2 The domain name of above user is different If the above two conditions are met the user account is in a duplicate state between the client PC and the domain server 92 Displays an error in imagePROGRAF Print Plug In for Office from Excel This is a restriction of Excel The printing is The width of Excel data to print is over possi
23. bar the following message appears section in print data Frames are likely This is a restriction in Frame of Word Do not Unable to print because changes to the Page to be created in Word version earlier use a frame at the beginning of a section or Setup are restricted than Word 2000 change the frame at the beginning of a section for example because Convert to Frame has to other format such as text box been executed on a text box When you press the Print button on the Word This is a restriction when using Columns in tool bar the following message appears Columns He Ta oe pete iu A From Format menu in Word click Columns Unable to print because the column widths ee dre wein Gi eEG GAMin Us and check Equal column width and click are different OK Select Columns from the Format menu and Because the width of column will be changed turn the Equal column width checkbox on adjust the layout before printing before trying again Indexes by phenomenon If a Frame is used at the top of a section Insert a line break before frame to avoid placing it at top of page amp imagePROGRAF imagePROGRAF Use a different format such as text box Change to a textbox WwW imagePROGRAF If Columns are used ps Columns Columns Presets Presets One Two Left Right One Number of columns B Number of columns 2 Line between Width and spacing Preview Spacing ol Width Spacing 10
24. contact failure of the connector joint section is suspected Continue using the replaced USB cable A problem in network system is suspected Check with your network system administrator whether the printer is correctly connected to the network Especially check the following items whether IP address is configured doubly whether a ping from PC to printer is successful If problems are found in confirming the above resolve it A problem in network function at PC side is suspected Check fix the network function or setting of the original PC A problem in network function of PC or printer or its settings is suspected See the PC manual or the Troubleshooting Guide hardware edition In IP communication of iPF printer the following ports are used When you install a printer beyond a router or a firewall set the ports below to open 1 9100 TCP communication during RAW communication during LPR 3 161 UDP snmp communication during printer driver installation To use an iPF printer as a shared printer it has to be in a server OS environment Use the shared printer in a server OS environment and enable Point amp Print function Indexes by phenomenon 82 When printing from another manufacturere s printer other model with the same conditions it prints normally When printing from a PDF printer with the same conditions a PDF file is created in the proper print image It prints properl
25. from the pasted image data using image processing software and place it back to the drawing Use one or more of the troubleshooting td get the optimal print result Use the later version of AutoCAD TrueView to perform printing For HDI driver Ver 2 00 or later move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing In driver choose Main Print Quality and reduce the resolution and then print For GL2 driver CAD2011 or later it could be avoided by checking Image print speed in Main tab in driver Detailed description Setting method and functions of FineZoom Indexes by phenomenon Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print and missing images are caused by the handling of large print data especially raster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide ways to reduce the size of the print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in the plotter environment editor choose Graphics Graphics The Raster and Shading Rendering View Port sli
26. function which uses EMF conducted by spooling raw data spooler is not available Install a printer driver Ver 4 16 or later Some application including HDI driver or Indexes by phenomenon Ganon imagePROGRAF Preview You have selected the Print to file check box You have cleared the check box for using detailed print settings You have selected to spool raw data from the source application X Failed to create the data file Printing was conducted by spooling raw data The following are potential causes Detailed description NT EMF spooling and RAW spooling 13 Cannot print in AdobeReader9 It will not start to print in Adobe Reader9 x It takes time to start printing Indexes by phenomenon Reduced printing is performed 14 Cannot perform test print in Poster Artist The following error displayed with Test Print in PosterArtist press OK button to terminate forcibly Printing cancelled The printer name made up of 310r more one byte characters It is assumed that the reducing process takes time in AdobeReader9 x Print using one of the following workarounds 1 Print using other version of AdobeReader 2 In driver set to ON driver Main Open Proview When Print Job Starts then print 3 Print with low resolution of driver Main Print Quality 4 lt may start to print if you wait a while 5 Change data to equal size of original copy and output paper It is a limitation of the rende
27. have been resistered in CAD application Abnormal gap and pattern in hatching used in advance Hatching patterns in vector data allow you to get the same print result regardless of drivers from each vendor or print resolutions Indexes by phenomenon 3 8 Display an error 23 Displays an error on the PC screen 90 Displays an error in imagePROGRAF Preview When printing using iPF driver with Open The same user accounts exist in Perform one of the following measures Preview When Print Job Starts checked the domain server and client PC and you 1 Install the latest version driver following error appears have logged in to the domain using the 2 Use a PC log in user name that is different Unexpected Error 6 user account from the one used to log in to the domain Indexes by phenomenon Detailed description Checking duplicate user account How to confirm 1 View the account information on the operation panel User Accounts Users Advanced Use the list below to grant or deny users access to your computer lt gt and to change passwords and other settings Users for this computer User Name Domain Administrator AAA AAA E Test User 1 RAL RAR a Test User 2 AAA AAA Password for Murase 2 To change the password for Murase click Reset Password 1 A user name identical to the user who logged into the domain exists 2 The domain name of above user is different If the above two conditions
28. prints in borderless in PosterArtist Prints enlarged reduced graphics in Mac version Vectorworks Different print direction layout The layout of roll media will not be reflected on imagePROGRAF Print Plug In for Photoshop It will not print with desired orientation in HP GL 2 Image at border not printed Specified margin not used Image at border section is not printed in borderless printing Image at border section is not printed in PosterArtist printing Will not print with intended margin Automatically prints in borderless in PosterArtist Will not print with desired margin in HP GL 2 Missing lines graphics characters Missing image in AutoCAD Print with dropped resolution in AutoCAD Missing image on general applications other than AutoCAD It will not print fine lines in Illustrator Missing small characters and a part of characters Missing image on surrounding area in PowerPoint printing Missing characters in PowerPoint2000 printing 5 Missing part of graphics in Mac version Vectorworks printing Missing image in CorelDraw printing Missing fine line of character in CorelDraw drawing Faint printing Lines graphics characters Faint printing with small character Faint printing with bright fine line Faint printing with fine line in Illustrator printing Missing fine line of character in CorelDraw printing Faint printing with line in Illustrator printing Corrupt characters Different font types between display and print result Corrupt ch
29. put a strain on printing because the part outside the print area is also processed Print area w GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions 1280 x 1024 Delete the raster image pets outside the print area Horizontal resolution Vertical resolution Bit depth Compression Resolution unit 35 A blank page outputs in CorelDraw printing When handling a large data in bitmap it may In print settings Convert the whole be exceeding the ability of the application page to bitmap is ON in Others In application settings when printing set sheet Convert the whole page to bitmap to OFF in Others sheet and print Prints with missing image or blank page in CorelDraw Indexes by phenomenon 36 The second page outputs in blank in HP GL2 printing It may not support HP GL 2 command correctly It outputs in blank page Update to the latest version of firmware If the problem still is not solved get the customer s print file and submit escalation to CINC according to the escalation procedure Indexes by phenomenon 9 Missing images 37 Missing image while printing in Excel2007 using imagePROGRAF Print Plug In for Office It was printed in Excel2007 using Plug In for Microsoft Update program KB959997 Office of Office 2007 has been installed Install Office 2007 SP2 with Microsoft Update Indexes by phenomenon 10 Prints in a siz
30. reduce the processing strain by deleting the unnecessary part in advance using image processing software and place only the necessary part If large raster data is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area is also processed Print area w GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions Delete the raster image outside the print area Height Horizontal resolution 72 dpi Vertical resolution 72 dpi Bit depth 24 Compression Resolution unit 2 83 Low resolution of image in PoterArtist printing In PosterArtist as the whole poster is made In PosterArtist printing even when printing the into the image data and sent to the printer the same image size the print result becomes resolution is lowered when the amount of data rough when poster size is bigger becomes large Make poster size smaller Indexes by phenomenon 21 Jaggedness 84 Jagged at curved section of character Use one or more of the troubleshooting t get the optimal print result The used character is not outlined Perform outlining the character data and print Create data so that paper size and print paper It performsed enlraged printing earo ha inazo The jaggy appears in the letter R Bitmap print is checked Print after unchecking the checkbox Illustrator 10 o
31. set Bitmap Print to ON 2 In printer driver s print settings choose Layout Special Settings FineZoom Settings No Fine lines partially not printed in printing EPS file from Illustrator Indexes by phenomenon Detailed description Setting method and functions of FineZoom Generally when Bitmap print is ON it is likely that the print quality is decreased and it takes longer to print 62 Missing fine line of character in CorelDraw printing Mishandling of the application In print screen of CorelDRAW set Rasterize entire page DPI to ON and then print Fine line in characters not printed in printing from CorelDraw Indexes by phenomenon 63 Faint printing with line in Illustrator printing Detailed description 5 4 In driver settings choose Layout Special Fainted lines in printing from Illustrator Settings FineZoom Settings No and then print Indexes by phenomenon Detailed description Setting method and functions of FineZoom 15 Corrupt characters 64 Different font types between display and print result The font that used currently is not Perform outline a font outlined All fonts that are contained in the print Install all fonts that are contained in the print data are not installed in the PC which data to the PC which performs printing The font style of print data on monitor differs performs printing instruction instruction from the font style of print result One of
32. to send files to the printer using FTP command Windows XP Version 5 1 2600 oh 001 Microsoft Corp 1 nd Setti irda ftp 172 21 139 75 700 pr RT Reece ps S AON Only image trar 2 ite gt bir tit typeset to IMAGE Chinary 3 fto gt p ut amp Documen and Sett ings Administ rator 341 7B RTL data connec ection for file transfer ei in 0 61Seconds 3478 94Kbytes sec 1 C aaa gt ftp a IP Astands for a space stands for a backslash 2 ftp gt bin Set transfer mode to BINARY 3 ftp gt put A Copy amp paste the print file here Note Enter a password if it has been set The password entered is not displayed If you have not set a password just press Enter 99 How to send a file to printer using print command eS CAHWINNT system32 xe O gt f L Wine 000 Microsoft Corp and Sett ings 107213 gt lpr iob to a network printer server P printer C class J job o option x d filena Name or ipad dress of the host providing Ipd service Name of tH gt Job cla Job name to pr rink on the bur rs of the file d Sett ings 107213 gt lpr S 172 21 139 75 P ol C Documents and 1 C aaa gt lpr 2 C aaa gt lpr A S A _ P A P A ol small letter l A Copy amp paste the file here Note A stands for a space stands for a backslash 100 How to start Command Prompt There are 3 ways to start
33. 0 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9 FUT OS10 6 iPF500 Printer Driver 98 iPF600 iPF700 iPF510 iPF610 iPF710 Printer Driver NT Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver 0S10 2 8 10 4 Printer Driver OS10 5 10 6 Printer Driver 0S10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 O0S10 3 10 5 CT 98 CT x32 MCT OS9 MCT x64 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5
34. 0 degrees Conserve Paper Biggest Paper Size 914 0 x18000 0 MPN Height BY Paper size Biggest Paper Size Paper Size Orientation _ Delete Add Paper Source Roll Paper Width Display Series Oversize Output Method 2 Open Excel data you want to print and check the width of print area you have set In Excel go to File Page Setup Paper size and choose the custom size you created in 1 above In Excel go to File Page Setup Scaling and set as Fit to 1 page wide by 1 page If the data is horizontally long in Excel set File Orientation to Landscape Page Setup Page Margins Header Footer Sheet Orientation bs lA Portrait AY Landscape Scaling Orientation Portrait with Page Break Preview Adjust to 100 normal size Custom size of maximum paper size that printer can handle x18000mm Portion exceeding 1page In Excel choose View Page Break Preview If the preview result is not fit within 1 page the data is more than 10 times the maximum paper size that the printer can handle thus not printable 93 Displays an error in imagePROGRAF Print Plug In for Office from Word When pressing the Print button on toolbar of Word the following meessage appears Unable to print because changes to the Page Setup are restricted for example because Convert to Frame has been executed on a text box When pressing the Print button on toolba
35. 000 0mm In heig ht Poster 30 x40 762 0 x 1016 0 _ Fix the Ratio of the Width to Height F Poster 300900mm 300 0 x 900 0 Width 3917 014 mm 100 0 917 0 Enter a size and press the 2130422 329 0 x 558 0 i 5 Tesst Custom Paper 9 917 0 x 18000 0 hani 16000 o cen o Add button Delete Display Series Oversize Cancel Help Canon iPF755 Printing Pr Main_ Page Setup LayouD 6 tity Support a Page Size The user defined paper becomes available from the Paper Size pull down menu Tesst Custom Paper 917 x 18 Al 917 0 mm x 18000 0 mm s Actual Size Tesst Custom Paper 917 x 18 Orientation 917 0 mm x 18000 0 mm A Portrait AJ Landscape C E Rotate Page 90 degrees Conserve Paper at Paper Source Roll Paper Roll Paper Width 36in Roll 914 4mm _ Ral Peper Options a G Gadde ok J cance Ay Hee This is a method to register user defined paper using an iPF printer driver s unique function Due to a unique function it is not dependent on the OS restrictions and possible to handle paper size up to 18m which is the maximum paper size in the printer s specifications Basically use of this user defined paper function is recommended Indexes by phenomenon 5 3 Detailed description How to check spooling format of print data You can use the method below to check the spooling format of print data for Windows 7
36. 10 When pressing the Copy button of QuickCopy the following message appears and cannot print Failed print It is due to a PosterArtist problem and the Lite version of the PosterArtist is used revised version has not been released Please escalate it to CINC Indexes by phenomenon 16 Cannot print in Digital Photo Front Access DPFA It cannot print from Digital Front Access DPFA 17 Cannot print from AutoCAD The total number of pixels of the image file exceeds approx 35 million pixels It is a limitation of DPFA when the total number of pixels V x H is larger Reduce total number of pixel to approx 35 million pixels Indexes by phenomenon System driver A part or all of image data on the drawing is not printed HDI driver A part or all of image data on the drawing is not printed Use one or more of the troubleshooting to get the optimal print result Use a later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print i Detailed description 5 4 Choose Layout Special Options and change FineZoom Settings to Yes then print Detailed description 5 6 From driver s Special Settings options uncheck Fast Graphic Process and then print Trim away unnecessary part
37. 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 ExtraKit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9 FUT OS10 6 iPF605 iPF720 iPF650 Printer Driver 98 Printer Driver NT X32 2K 7 SV2003 2008 x64 XP 7 SV2003 2008 OS9 OS10 2 8 10 4 OS10 5 10 6 OS10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photosh
38. 5 720 6200 LP17 24 iPF8010S 8110 9010S 9110 The paper that has been registered additionally cannot be chosen once updating the driver It is a specification of the driver Add a media type using MCT after updating the driver Indexes by phenomenon 107 Unable to register properly when adding the printer under MacOS When the printer is added by Print and Fax of Mac Apple mark System Preferences it will be GARO generic Tioga driver is used and the driver Install version 3 70 or later of Tioga driver for version is 3 60 or earlier any model Indexes by phenomenon 74 108 Will not display the registered printer on Mac driver screen The illustration of the driver settings An illustration of a pritner not registered screen is the iPF500 appears in the driver setting screen and it cannot print The iPF500 is specified to appear if the communication with the printer fails at registration of the printer Take an appropriate measure with one of the followings Tioga driver Because it is registered as generic printer delete the printer and re register it CUPS driver Make communication state with the printer again From driver choose Main and press the Printer Information button Indexes by phenomenon 109 Displays the same filename on the control panel when printing with Mac ee i It is a limitation of the driver when preset is If it prints from Mac the file name displayed on d the
39. 7 has a function to disable the Plug In for Office If this function is activated by mistake imagePROGRAF Print Plug In for Office might not appear on the toolbar or may not start In such case perform procedure 1 or 2 below 1 Reinstalling imagePROGRAF Print Plug In for Office Step 1 Close Microsoft Office if it is open Step 2 Reinstall imagePROGRAF Print Plug In for Office No uninstallation process necessary as it is automatically uninstalled in Step 2 Note imagePROGRAF Print Plug In for Office is installed for each user When multiple users use it on one PC you need to install it for each user If Microsoft Office applications are running you cannot reinstall Print Plug In for Office Choose Cancel at the message display and close the running MS Office applications Enabling imagePROGRAF Print Plug In for Office applications for Disabled Items When a Microsoft Office application disables an add in for safety when the system or application is terminated abnormally you need to enable it again Step 1 For Office 2007 Click the Office button and choose Application name options From the dialog choose Add ins From the Control combo box choose Disabled Items For Office 2003 In the application s Help menu click About and choose Disabled Items Step 2 Choose imagePROGRAF Print Plug In for Office and choose Enable and then start the MS Office application 3 4 Cannot Print 3 C
40. AF Preview The print result is also corrupted Itis a limitation of Windows2000 XP ON Layout Special Settings Enable Preview Switching and print Indexes by phenomenon For restrictions of WindowsXP embedded fonts please refer to GDI Font Installation and Printing and Embedded Fonts Printed Only in RAW Mode in Microsoft support online Detailed description NT EMF spooling and RAW spooling 66 Abnormal shape and size of character in HP GL 2 It may not correctly support HP GL 2 command Update to the latest version of firmware If the problem still exists get a print file and submit an escalation according to the escalation method The font style and size of character is abnormal Indexes by phenomenon 16 Prints lines graphics characters in wrong position 67 Prints character line in wrong position in AutoCAD printing i Detailed description 5 4 Set FineZoom to NO of Layout Special Settings of the driver Do not setup the followings Open Preview when Print Job Starts Water mark Page Options FineZoom has been set to Yes or Auto of Layout Special Settings of the driver The rotation process may not be performed correctly depending on version of AutoCAD Match the direction of drawing on AutoCAD Direction of drawing of AutoCAD print setting and Page Setup Orientation of the driver With AutoCAD printing a character or line is printed in a wrong positi
41. Canon AY imagePROGRAF software Troubleshooting Manual Ver 1 0 0 7 30 2010 Canon Inc Contents Software Troubleshooting Manual Chapter 1 How to Use This Guide 1 1 How to read the flow chart 1 2 Descriptions of the icons 1 3 Software names described in this guide Chapter 2 Chapter 3 Indexes by Phenomenon Troubleshooting by Phenomenon 3 2 Cannot Install the Driver 3 3 Cannot Restart 3 4 Cannot Print 3 5 Slow Printing 3 6 Will not Display Preview Properly 3 7 Print Result Failure 3 8 3 9 Chapter 4 Submitting Escalation to Canon 4 1 Escalation Sheet 4 2 Efficient escalation Escalation for emergency 4 3 Workflow for narrowing down the cause 4 4 How to handle customer s data Important 4 5 Operations to confirm a phenomenon in customer s environment 4 6 Reply to customer 4 7 Reporting customer s response Chapter 5 1 Detailed Detailed Detailed Detailed Detailed Detailed Detailed Ole OL OV SL Ot GOL SV g Detailed Chapter 6 Detailed Description of Items description description description description description description description description Appendix Checking for duplicate user accounts Method to register custom media How to check spooling format of print data Setting method and functions of FineZoom NT EMF spooling and RAW spooling 2 types of renderer High speed renderer standard renderer N
42. DI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 O0S10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5 CT 98 CT x32 MCT OS9 MCT x64 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 ExtraKit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy OS10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9
43. Indexes by phenomenon The mask processing of AutoCAD may not be performed correctly due to the large range of wipeout object Due to the large range of wiped object the masking process of ActoCAD might not be performed properly Perform one of the following workarounds 1 In AutoCAD create some wipeout objects instead of making one big object 2 In driver s Main Print Quality reduce the resolution and print Indexes by phenomenon Detailed description 5 3 5 5 To view the imagePROGRAF Preview perform all of the following setups 1 In printer properties set Port to an option other than FILE 2 In printer properties choose Advanced Settings Spool print document to speed up print process of program 3 In printer properties choose Advanced Settings and check Enable advanced print settings 4 In printer properties choose an option that includes the printer name that uses Advanced Settings Print Processor Indexes by phenomenon 32 Detailed description How to check spooling format of print data Detailed description NT EMF spooling and RAW spooling 33 Will not display preview in Digital Photo Front Access The total number of pixels of the It is a limitation of DPFA when the total It will not print in Digital Photo Front Access gt A number of pixels V x H is large DPFA eae ee milkon Reduce total number of pixels to approx 35 P i million pixels Indexes by phenomeno
44. MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 ExtraKit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy OS10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9 FUT OS10 6 Printer Driver Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver 0S10 2 8 10 4 Printer Driver OS10 5 10 6 Printer Driver 0S10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for a Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5
45. Main characteristics Because the spooler service performs the graphic processing by GDI and conversion processing to printer language by printer driver application can become free from print processing in a short time The color depth is 8 bit 256 colors Depending on the application used printing might not be possible with NT EMF spooling RAW spooling Main characteristics Because it creates print data in a printer specific language the data become large and it might take longer to free the application from print processing The color depth is 8 bit 256 colors Typical applications that direct printing with RAW spooling format Plug In for Photoshop Adobe Photoshop Adobe Photoshop LE HDI driver AutoCAD Indexes by phenomenon 5 6 Detailed description 2 types of renderer High speed renderer standard renderer In iPF printers you can use two types of renderers high speed renderer and standard renderer See below for how to switch between the renderers and their characteristics High speed renderer From printer driver choose the Layout tab and the Special Options Check the Fast Graphic Process to specify high speed renderer The Fast Graphic Process is checked by driver s default settings Special Settings FineZoom Settings Au v Application Color Matching Priority Enable Preview Switching 7 Fast Graphic Process v Reduce Print Unevenness v Adjust faint lines
46. P GL 2 command may not be supported Update the firmware to the latest version If the problem still is not solved get the print file and submit an escalation according to the escalation procedure It is not improved even with switching ON OFF of GL2 Settings Conserve Paper or GL2 Settings Auto Rotate The printing position has shifted Indexes by phenomenon 104 Prints a part of shadow character roughly when printing in PowerPoint A shade is printed grainy as halftone pattern when printing a shaded image in Powerpoint2003 Indexes by phenomenon The pattern is caused by an error when the magnification ratio contains a decimal point Use one of the following method to print Enlarged printing is performed with Main Opern Preview When Print Job Starts ON in driver 1 When preview is required do not use Main Opern Preview When Print Job Starts in driver Print using the preview of application 2 Match the slide size to create in PowerPoint and the actual media size on which you want to print 3 Select a output paper size for which magnification ratio is an integral multiple 105 Will not reflect roll media layout settings in imagePROGRAF Print Plug In for Photoshop When printing using Plug In for Photoshop from Photoshop Upper Left of Roll Paper and Center of Roll Paper of Roll Paper Layout are not reflected It is a specification of Plug In for Photoshop It is reflected only whe
47. Perform one of the following methods 1 In driver set Layout Special Settings Adjust faint lines to OFF and print 2 Using a layer etc take the problematic line off from the print target Indexes by phenomenon Detailed description 5 4 5 5 Print with the driver setting below Layout Process option FineZoom setting No Main Open Preview when Print Job Starts ON Layout Special Settings Enable Preview Switching ON Indexes by phenomenon 80 White lines in TurboCAD printing A few white streaks appear in the image with equal interval in TurboCAD printing 20 Inferior print quality low resolution 81 Inferior quality of small character The quality of small character is poor the distinction is impossible due to a part of FineZoom settings has been set to character of printing result missing or a Yes or Auto character curruption It is assumed to be a problem of TurboCAD In TurboCAD choose File Page Settings to display the Page Settings dialog and choose 300dpi or 600dpi for Rendering Print quality of rendering image Indexes by phenomenon Y Detailed description 5 4 Update to the latest version of the application and then change driver setting Process option FineZoom setting to No and print Indexes by phenomenon Detailed description Setting method and functions of FineZoom 82 Low resolution of image in AutoCAD printing It prin
48. Word with inagePROGRAF Print Plug In for Office Cannot print from Excel with imagePROGRAF Print Plug In for Office Cannot print with Mac driver Cannot register printer properly with Bonjour function IP Print Auto 4 Abnormal termination of application 23 Poster Artist terminates abnormally when performing test print 24 Application terminates abnormally when printing with Mac driver 25 Application terminates abnormally when printing from imagePROGRAF Print Plug In for Office in Excel 5 Takes a long time to start printing 26 Slow printing in AdobeReader9 27 Slow system driver to print in AutoCAD 28 Slow printing in general application other than AutoCAD 6 Slow printing operation 29 The print operation is slow in AutoCAD 7 Preview is not displayed properly 0 1 2 3 Will not display background properly when previewing in Word Will not display preview properly in AutoCAD Will not display imagePROGRAF Preview Will not display preview in Digital Photo Front Access Blank page 34 A blank page outputs in AutoCAD printing 35 A blank page outputs in CorelDraw printing The second page outputs in blank in HP GL2 printing Missing images Missing image while printing in Excel2007 using imagePROGRAF Print Plug In for Office Prints in a size different from what is specified An error is caused in scale when printing from AutoCAD Will not print in intended size in HP GL 2 Will not print with intended margin Automatically
49. ade section is transmitted in bitmap data the enlarging process might cause jaggies In PowerPoint2007 printing a jaggy occurs in a section where a shade of shaded shape and a character is overlapped 1 Apply Office2007 SP2 2 Match the slide size created in PowerPoint and the actual media size Indexes by phenomenon 87 More noticeable jaggy on Mac than Windows in Illustrator printing Jaggy is already confirmed in print data that A jaggy is noticeable on Mac compared with driver recieves from MacOS Windows when printing in Illustrator Perform one of the followings 1 Perform Object Rasterize to all the objects and print 2 Save in PDF format and print in AdobeReader Indexes by phenomenon 22 Fill natching failure 88 Will not display background pattern properly in preview of Word This is a speficification when a fill effect is set to background in Word In Word image size is not processed to fit the actual paper size Thus the fill effects or image set to background on display may be different from that of on print result See Microsoft Support page Reference URL http support microsoft com LN en us amp x 11 amp y 12 When printing from Word Background Fill Effects is printed differently from what is shown on screen Indexes by phenomenon 89 Abnormal space and pattern of hatching in HP GL 2 Use hatching patterns created in vector data f A bitmap format hatching pattern is which
50. ality of vector data Precautions for placing large raster image If you want to use only a part of large raster data as shown below you can reduce the processing strain by deleting the unnecessary part in advance using image processing software and place only the necessary part If large raster data is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area is also processed Print area GSP1 Jul07 JPG Properties General Security Details Previous Versions Value Image Image ID Dimensions Width Delete the raster image eight 7 s Horizontal resolution outside the print area Vertical resolution Bit depth Compression Resolution unit 52 Missing image on general applications other than AutoCAD System driver When printing from AutoCAD it is slow to start printing or slow to perform printing HDI driver When printing from AutoCAD it is slow to start printing or slow to perform printing T Use one or more ofthe troubleshooting t get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print Detailed description 5 4 Choose Layout Special Options and change FineZoom Settings to Yes
51. annot print 11 Cannot print from HDI driver imagePROGRAF with Print Plug In for Photoshop Detailed description 6 3 6 6 Some application including HDI driver or Photoshop Plug in perform printing using RAW Open Preview When Print Job Starts spooler Therefore the Open Preview When is set to ON Print Job Starts function which uses EMF spooler is not available Install a printer driver Ver 4 1 later In printing from HDI driver or imagePROGRAF ens Print Plug In for Photoshop printing cannot be performed though executed Some application including HDI driver or Photoshop Plug in perform printing using RAW Page Layout is set to Free Layout spooler Therefore the Free Layout and Edit or Edit Using PosterArtist Using PosterArtist functions which use EMF spooler are not available Install a printer driver Ver 4 4 or later Indexes by phenomenon Detailed description How to check spooling format of print data Detailed description NT EMF spooling and RAW spooling 12 Cannot print from HDI driver imagePROGRAF with Print Plug In for Photoshop with an error message e i Detailed description 5 3 5 5 While printing from Print Plug in for Photoshop or HDI driver the following error message Open Preview When Print Job Starts Photoshop Plug in perform printing using RAW appears and cannot print is set to ON spooler Therefore the Open Preview When Could not create the data file Printing was j Print Job Starts
52. aracter in imagePROGRAF preview Abnormal shape and size of character in HP GL 2 Prints lines graphics characters in a wrong position Prints character line in a wrong position in AutoCAD printing Prints with character shifted in HP GL 2 Wrong size orientation thickness of character in JW CAD printing Inverted character in Free Layout printing in Autodesk Inventor Prints in a wrong position in Mac version Vectorworks printing Wrong colors Different colors by driver version Wrong colors Different colors between PowerMac and IntelMac in Photoshop printing Wrong color of bright fine line Image loaded on Poster Artist has wrong color Uneven density of color Will not display background properly in preview of Word Streaks white lines Print unintended lines White lines in Illustrator printing White lines in TurboCAD printing Inferior print quality low resolution Inferior quality of small character Low resolution of image in AutoCAD printing Low resolution of image in PoterArtist printing Jaggedness 101 25 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 Jagged at curved section of character Jagged character in Illustrator printing Jagged in PowerPoint printing More noticeable jaggy on Mac than Windows in Illustrator printing Fill hatching failure Will not display background pattern properly in preview of Word Abnormal space and pattern of hatching in HP GL 2 Display
53. argement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 9 FUT OS9 FUT OS10 6 iPF6100 Printer Driver 0S10 5 10 6 Printer Driver 0S10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5 CT 98 CT x32 MCT OS9 MCT x64 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac
54. as cannot print missing images are caused by the handling of large print data especially raster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide the ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Raster Graphics Raster and Shading Rendering View Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality is the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a part of large raster data as shown below you can reduce the processing strain by deleting the unnecessary part in advance using image processing software and place only the necessary part If large raster data is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area is also processed Print area GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions 1280 x 1024 Delete the raster image a outside the print area 024 p
55. ave been created and when the license file has been read ex Change of OS expanding HDD memory board others Create the request file again and request off line authentication Indexes by phenomenon It is a failure of PosterArtist which has been fixed Update to PosterArtist 2009 Ver 2 12 10 or later It is the problem of PosterArtist and the modified version has not been released yet Please escalate it to CINC Indexes by phenomenon 116 Solid black image when opening poster data in PosterArtist2009 The image becomes solid black when the poster data in PosterArtist is opened The packaged version of PosterArt is used The lite version of Posterartist is used It is a failure of PosterArtist which has been fixed Update to PosterArtist 2009 Ver 2 12 10 or later It is the problem of PosterArtist and the modified version has not been released yet Please escalate it to CINC Indexes by phenomenon 117 Will not display properly when re sizing an image with PosterArtist2008 It is a failure of PosterArtist which has been The packaged version of PosterArt is fixed used Update to PosterArtist 2009 Ver 2 12 10 or later The image is not displayed properly when the image is re sized in PosterArtist It is the problem of PosterArtist and the The lite version of Posterartist is used modified version has not been released yet Please escalate it to CINC Indexes by phenomenon 118 Unable to re
56. ble only when the width of the Excel data 10 times as big as the maximum size is 10 times or less as big as the maximum the printer can handle paper size the printer can handle Correct the width of Excel data so that it is 10 times or less as big as the maximum paper size the printer can handle When printing from Excel using Office Plug in the following error message appears Analysis not possible The data is too large Reduce the size of data for printing or select a smaller area Indexes by phenomenon Detailed description Note to printing larger sized Excel data How to check whether width of Excel print data is over 10 times of the maximum print size printer can handle 1 In printer driver set a custom media size with the maximum paper size printer can handle x 18000mm Canon iPF755 Properties Haina Page Setup Layout Favores ity Suppor Arbitrary name pem Paper Size Options E Fage Sze Biggest Paper Size pi JE Paper Size List Custom Paper Size Name Bordetess Printing TOPE SOLE p 3 7 Eniarged Reduced Printing Name Size Biggest Paper Size prar 355 6 x 431 8 siana g r Size B 304 8 x 406 4 Fit Roll Paper Width 254 0 x 304 8 i Sealing o e10as 254 0 x 381 0 Me esa 203 2 x 254 0 US Photo 16 20 406 4 x 508 0 nET Poster 20 x30 508 0 x 762 0 i 2 3 a Poster 30x40 7620x1019 meam A Porat LAJ Landscape Poster 300x300mm 300 0 x sogo eraz 328 0 x eo E Rotate Page 9
57. create data which contains only the drawing frame deleting the rest of the data in the drawing frame After it is confirmed that the data can reproduce the problem accept the data If the customer s data is confidential and the problem can only be reproduced with that particular data explain the following below to the customer receive permission for data submission and then receive the data After that send the data with the escalation sheet in a secure way 1 Customer s data including the customer s confidential data is handled securely in compliance with Canon s rule 2 Customer s data is used only for the purpose of the followings Finding the cause of the problem and considering the countermeasure Considering improvement of printer s specifications so that the Canon printer will be able to print successfully 4 5 Operations to confirm a phenomenon in customer s environment There may be various operations necessary to confirm the occurrence conditions or to narrow down the cause of the problem Basically technicians should not do such operations in the customer s environment themselves Ask the customer to perform such operations If the customer has already performed some checks interview them and gather detailed information about the results For operations that take a longer time explain the procedures well and provide the customer with a check item list After completion of the operations collect the checked r
58. der appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a portion of large raster data as shown below you can reduce the processing strain by deleting the unnecessary portion in advance using image processing software and then use only the necessary portion If large raster data is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area will also be processed Print area t GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions 1280 x 1024 Delete the raster image va 0 pixels outside the print area Horizontal resolution Vertical resolution Bit depth Compression Resolution unit 18 Cannot print HP GL 2 data One of the following messages appear on the P a a E NEn full Lig print recul nas a pile If you still have the problem please get print GL2 W0501 Insufficient memory file and escalate it to CINC GL2 W0504 Not supported command Indexes by phenomenon 19 Cannot print from Word with inagePROGRAF Print Plug In for Office When you press the Print button on the Word A frame is used in the beginning of a ree Ane tool
59. driver CAD2011 or later it could be avoided by checking Image print speed in Main tab in driver Detailed description Setting method and functions of FineZoom Indexes by phenomenon Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print missing images are caused by handling of large print data especiallyraster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide the ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Raster Graphics Raster and Shading Rendering View Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a part of large raster data as shown below you can reduce the processing strain by deleting the unnecessary part in advance using image processing software and place only the necessary part If large raster data is placed outside the print area even if the print area itself is small it will
60. e Rotate Page 90 degrees Conserve Paper Paper Source Rol Paper Roll Paper Width cance Biggest Paper Size BN e uS Photo 16420 Output Method Gaeta Paper Size Options Paper Size List Size 355 6 x 431 8 304 8 x 406 4 254 0 x 304 8 254 0 x 381 0 203 2 x 254 0 Posse 406 4 x 508 0 Poster 20 30 Poster 30x40 Poster 300x900mm 21322 Biggest Paper Size Delete Display Series E Oversize Borderless Printing Size 2 Open Excel data you want to print and check the width of print area you have set In Excel go to File Page Setup Paper size and choose the custom size you created in 1 above In Excel go to File Page Setup Scaling and set as Fit to 1 page wide by 1 page If the data is horizontally long in Excel set File Orientation to Landscape Page Setup Page Margins Header Footer Sheet Orientation Portrait AD Landscape Scaling Orientation Portrait with Page Break Preview Adjustto 100 normal size page s wide by 1 Paper size Biggest Paper Size ae amy Poster 300x900mm Bord 13 x22 First page num 13 x22 Borderless Biqgest Paper Size Biggest Paper Size Borderless Custom size of maximum paper size that printer can handle x18000mm Portion exceeding 1page In Excel choose View Page Break Preview If the preview result does not fit within 1 page the data is
61. e different from what is specified 38 An error is caused in scale when printing from AutoCAD If Fit to Paper is ON AutoCAD to printer other than HP printer set invalid data forcibly to margin of paper size Print by one of methods below 1 Do not set Fit to Paper to ON 2 In AutoCAD set the same value as HP all 0 in Plotter environment setting editor Modify standard paper size Printable area The parameter value can be saved An error occurs in AutoCAD printing if Plot Plot Scale Fit to Paper is set to ON Error occurs in system driver and HDI driver Indexes by phenomenon When you check Fit to paper in AutoCAD print screen it prints fully to fit the specified paper The scale might contain decimal point Depending on the purpose of printing select Scale Custom and enter the desired scale 39 Will not print in intended size in HP GL 2 It may not support to HP GL 2 command correctly Update to the latest version of firmware If the problem still is not solved get the customer print file and submit escalation to CINC according to the escalation procedure It is not improved even ON OFF of GL2 Settings Conserve Paper GL2 Settings Auto Rotate operation panel It will not print in intended size Indexes by phenomenon 40 Will not print with intended margin As the specification of the driver the margin Layout No Spaces at Top or cuts when No margin top bottom
62. e driver 2 Using a shared printer enable the Point amp Print function When using it as a shared printer MCT s media information on server PC is not reflected to client PC Indexes by phenomenon 9 3 3 Cannot Restart 2 Cannot restart 5 iPF Preview cannot restart When printing with iPF driver with Open Preview When Print Job Starts checked the following message appears Unexpected error 6 Perform one of the followings 1 Install the latest version of the driver 2 Use a user name to log in to PC that is different from the log in name to the domain Identical user names exist in domain server and client server and the name has been used to log in to the domain Indexes by phenomenon Detailed description Checking duplicate user account How to confirm 1 View account information on the operation panel User Accounts users Advanced Use the list below to grant or deny users access to your computer and to change passwords and other settings Users for this computer User Name Administrator E Test User 1 Password for Murase 2 To change the password for Murase click Reset Password Cox cancel 1 The user name identical to the user who logged in to the domain exists 2 The domain name of the above user is different If the above two conditions are met the user account is in a duplicate state between the client PC and the domain server 6 Media Co
63. e in variable printing in PosterArtist Slow operation when editing with PosterArtist Unable to authenticate online in PosterArtist Replaced image of PosterArtist Solid black image when opening poster data in PosterArtist2009 Will not display properly when re sizing an image with PosterArtist2008 Unable to register the printer with Bonjour function iP Print Auto Will not display the port properly when connecting IEEE1394 Reversed character with Free Layout printing in Autodesk Inventor Solid black when printing with CorelDRAW Chapter 3 Troubleshooting by Phenomenon 3 2 Cannot Install the Driver 1 Cannot install the driver 1 Installation of the driver cannot be completed properly Set the administrator s right to the PC to which to install and then perform installation Installation of driver does not complete properly Restart the PC and then install again Indexes by phenomenon 2 Cannot install the driver using the iPrint Service When installing printer driver using Novell iPrint Service an error occurs and cannot install iPF printer does not support Novell iPrint Service Do not install printer driver with iPrint Service Indexes by phenomenon 3 Cannot install the driver on the client PC 4 The media information is not reflected on the client PC When using it as a shared printer the printer driver is not installed from server PC to client PC 1 Install the latest version of th
64. e text box Canon iPF755 Properties General Sharing Ports Advanced Color Management Security Device Settings cA Canon iPF755 Enter a desired Location name Comment Model Canon iPF755 Features Color Yes Paper available Double sided No Letter 8 5 x11 Staple No Speed Unknown Maximum resolution 1200 dpi Preferences Print Test Page For network printers the number of characters in printer name should be considered including the server name And as it is necessary to support the server side when changing the printer name please consult your server administrator 24 Application terminates abnormally when printing with Mac driver The driver s operation was inconsistent under The application terminates abnormally when me venon Gi CUPS cliver B one Tt ela SACU as inti followings addresses SMILIES UCSD Ver 1 60 Ver 1 70 Ver 1 80 Example Ver 1 90 Ver 1 91 The virtualized software VMWare has been installed Multiple LAN boards have been mounted This problem has been measured by the driver 2 01 or later version It can be avoided by overwriting with 2 01 or later version of CUPS driver Indexes by phenomenon 25 Application terminates abnormally when printing from imagePROGRAF Print Plug In for Office in Excel Take measure by one of methods below The log in name to Domain and log in 1 Install the latest version of the driver name to the PC are over
65. elow Right click the printer you are using and choose Properties from the menu that appears In General tab in properties dialog enter a printer name you want to change to in a text box next to the printer icon on the top section Canon iPF755 Properties General Sharing Ports I Advanced Color Management Security I Device Settings _ Za Canon iPF755 Enter a desired Location name Comment Model Canon iPF755 Features Color Yes Paper available Double sided No Letter 8 5 x11 Staple No Speed Unknown Maximum resolution 1200 dpi Preferences l Print Test Page cereal For network printer the number of characters in name includes the server name To change the printer name support on the server side will be necessary If you need to change the name consult your server administrator 99 Displays an error when pressing the Copy button of QuickCopy Packaged version of the PosterArtist is used When the Copy button is pressed in Quick Copy the following message appears and cannot print Failed print Lite version of the PosterArtist is used 24 Displays an error on the operation panel 100 Displays an error when printing HP GL 2 data One of the following message is displayed on the operation panel GL2 W0903 Memory full GL2 W0501 Insufficient memory GL2 W0504 Not supported command The print result has a problem It is a failure o
66. en printed in another the printing position is shifted The parts that printer including other brand run off the edge of the paper might be previously and was printed in missed Standard in Preset setting Indexes by phenomenon lt Workaround procedure gt Start an arbitrary application then view the print dialog of the printer to use From the preset pull down menu choose Save as to create a preset with a random name Start VectorWorks and open a file to print Open the media setup dialog and choose printer setup Choose the printer to print from the pull down menu of the target printer check media size direction and values of enlarge reduce and press the OK button 6 Open the print dialog and choose the printer to print for printer and preset created in Step 2 for preset 7 Press the Print button to print By saving the data after printing the print settings that have been setup before printing are also saved 57 Missing image in CorelDraw printing When handling a large data in bitmap it may be exceeding the ability of the application In application settings when printing set Rasterize entire page DPI to OFF in Msic sheet and print The image is missing or blank page in Corel In print settings Rasterize entire Draw printing page DPI is ON in Misc sheet Indexes by phenomenon 58 Missing fine line of character in CorelDraw drawing Mishandling of the application In the CorelDraw
67. er Driver 98 Printer Driver NT Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver OS10 2 8 10 4 Printer Driver OS10 5 10 6 Printer Driver OS10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9 Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5 CT 98 CT x32 MCT x64 MCT OS9 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 Extrakit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Acce
68. esults 4 6 Reply to customer When you reply to the customer please provide not only a workaround but also a simple explanation of the cause of the problem In the frames on the right side of the Workflows by Phenomenon you can find simple explanations of the causes and troubleshooting Explain those clearly to the customer This will make it possible for the customer to solve the problem themselves in case they have similar problems in future thus helping to decrease the number of escalations Many of the causes of problems are due to application failures inappropriate settings of printer driver or insufficient knowledge of specifications misunderstanding However in many cases customer thinks that the problem is in the printer main body or the printer driver By explaining the cause of the problem clearly you can help them to understand better and thus alleviate the customer s discontent with the iPF printer and its services 4 7 Reporting customer s response After providing the customer with an answer regarding the problem it is not the end of the escalation procedure because we have not found out whether the customer is satisfied with the countermeasure we submitted After providing your answer to the customer when you think they have carried out the countermeasure interview them to determine their view and whether they have another issue to report to us If the customer is still not satisfied we might have to review
69. eview E Roll Paper Options Roll Paper Options Print Selected Range Print Selected Range l Size Options Defaults Perform Proof in Previe 6 l Size Options Defaults Cen ga tee Preview Roll Paper Preview It may not correctly support HP GL 2 command Update to the latest version of firmware If the problem still exists get a print file and submit an escalation according to the escalation method It is not improved even ON OFF GL2 It will not print to desired direction settings gt Conserve Paper Auto Rotate of the operation panel Indexes by phenomenon 12 Image at border not printed Specified margin not used 45 Image at border section is not printed in borderless printing It is a specification of borderless printing The image at border section is cut approx It The details are described in the user s 3mm when Borderless printing is chosen manual Enhanced Printing Options Borderless print Fit paper size Note Indexes by phenomenon When Borderless Printing is specified and each side left right top and bottom of original copy is set 3mm larger than the paper size specified in the printer driver the 3mm sections which are off the paper are not printed 46 Image at border section is not printed in PosterArtist printing It is a restriction of PosterArtist Handle by one of methods below 1 Do not set the same width height for selected roll med
70. f PosterArtist and has been fixed Update to PosterArtist 2009 Ver 2 12 10 or later It is a failure of PosterArtist and the revised version has not been released yet Please escalate it to CINC Indexes by phenomenon HP GL 2 command may not be supported Update the firmware to the latest version If the problem still is not solved get the print file and submit an escalation according to the escalation procedure Indexes by phenomenon 3 9 Others 25 Others 101 Prints even masked section when printing in AutoCAD Due to the large range of wiped object the When printing in AutoCAD the area that is masking process of ActoCAD might not be masked by wipeout object is displayed or performed properly Perform one of the printed following workarounds 1 In AutoCAD create some wipeout objects instead of making one big object 2 In driver s Main Print Quality reduce the resolution and print Indexes by phenomenon 102 Ghost appears when printing with HDI driver The ghost has already occurred when the print data was passed from application to printer driver There might be a problem in HDI s A ghost has occured in the printed result when Be ties Use one of the printing with HDI driver from AutoCAD s owing metho to print Print using Windows system driver In driver s Main Print Quality reduce the resolution and print Indexes by phenomenon 103 Shifted print position in HP GL 2 H
71. followings is set NO or OFF all the following setups FineZoom Yes or Auto FineZoom NO iPF preview ON iPF preview OFF Page Layout ON Page Layout OFF Stamp ON Stamp OFF Indexes by phenomenon The PC on which data was created and the PC from which you perform printing do not always have exactly the same set of fonts If a font is installed on the PC on which the data was created but not on the PC from which you perform printing the font might be overwritten and printed in a different font Illustrator has a function that prints in a font when the data was created regardless of fonts installed on different PCs by defining it as graphic outlining When printing from Illustrator it is a common practice to perform outline of characters before printing However by performing outlining character information fonts or character size might be dropped and treated as a graphic composed of path line and anchor point Therefore if necessary please inform customer that they should store ng data 1 prior to performing outline too There is no character outline function in Office or Photoshop Charactets before outlined Characters after outlined fat 65 Corrupt character in imagePROGRAF preview i Detailed description 5 5 When printing PDF data in Windows200XP A font is corrupted in inagePROGR
72. g the unnecessary part in advance using image processing software and use only the necessary part If large raster data is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area is also processed Print area GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions 1280 x 1024 0 pixels Delete the raster image outside the print area Vertical resolution Bit depth Compression Resolution unit 3 6 Will not Display Preview Properly 7 Preview is not displayed properly 30 Will not display background properly when previewing in Word When printing from Word background specified in Backgrond Fill effect is printed differently from what appeared on the screen 31 Will not display preview properly in AutoCAD It displays in preview or prints a range which is masked by wipeout object in AutoCAD printing 32 Will not display imagePROGRAF Preview The preview of Page Composer in place of imagePROGRAF Preview is displayed when printing with Open Preview when Print Job Starts is ON It is a specification when setting of Fill effect to background in Word In Word the gradation and drawing that is set to fill effect of background may vary between on screen and print result due to no process to match image size to actual paper sizes at printing
73. gister the printer with Bonjour function iP Print Auto A picture of iPF500 printer is shown in Main in Mac printer driver In a MacOS 10 5 3 or later environment it might not be possible to register printer properly using Bonjour function IP Print Auto 1 Update the driver to the latest version Registered the printer using Bonjour 2 Reregister the printer using a printer function IP Print Auto registration application no need to reinstall printer driver e 3 After setting IP address in printer manually Get information in Mac printer driver does not set IP address select CanonIP iPF and work properly enter IP address by the printer setting utility or print center to register the printer Only Plain Paper is selectable in Paper Type in Mac printer driver In Mac environment printers on network are sometimes not visible and other times visible Indexes by phenomenon For details of manual setting of IP address setting method refer to Network setting Mac OS Configuring the Destination in TC IP networks Mac OS in the User Manual 119 Will not display the port properly when connecting IEEE1394 Virtual printer port for USB or USB virtual printer port is indicated as description of port Only a notational problem Printing should be in Port of printer properties when connecting perfomed properly IEEE1394 Indexes by phenomenon 120 Reversed character with Free Layout printi
74. gs uncheck Fast Graphic Process and then perform printing 4 Edit the pasted image data etc to reduce the size 5 Set the the image data s Page Size to the same size of Media Size to create data If the problem persists carry out a troubleshooting for the similar phenomenon found in Workflows by Phenomenon Indexes by phenomenon 070 Problems in printing with printer drivers Prints normally if the printer s default setting of Open Preview When Print Job Starts is changed to OFF Prints normally after FineZoom Settings is set to ON Prints normally after FineZomm Settings is set to OFF An error message appears 076 Prints normally when printing the same data using Free Layout Prints normally when printing the same data using Plug in Prints normally when printing the same data using HDI driver Prints normally when printing the same data using HP GL2 command transfer When converting the same data to PDF data a PDF file with a normaly print image is created For Macintosh The PDF data created by choosing File Print PDF Save as PDF is the proper print image If the answer to one of the 071 to 075 above is No There is a possibility that normal printing can be available by correcting the print settings of application or printer driver Reconfirm the print settings of application or printer driver and change to appropriate settings Also try the d
75. hese tools may even help you find the cause or a solution yourself Please also use them when you are required to make a prompt reply countermeasure at the site 4 3 Workflow for narrowing down the cause Indexes by phenomenon 4 3 Workflow for narrowing down the cause If there is no relevant phenomenon in the flowcharts by phenomenon section perform check item s below to narrow down the failure cause place as much as possible before escalation Fill in the information on which check item s you have performed and the result s on the escalation sheet If the customer has already performed the check item s you can use the result to fill in the escalation sheet However use only reliable data Unreliable data might cause a confusion and take us more time to find the cause The flowchart is composed of and lf the answer to the check item is Yes follow the arrow to proceed to the relevant box lf the answer to the check item is No or it is impossible to perform it go to the next box below f you have performed the troubleshooting without effect go to the next check item It sometimes prints normally after restarting by powering off on It sometimes prints normally when you turn the power off on to restart and start only the application necessary for printing It prints normally from another PC under the same conditions If you use another iPF printer under the same conditions it prints normally When
76. hoose Main Print Quality and reduce the resolution and then print For GL2 driver CAD2011 or later it could be avoided by checking Image print speed in Main tab in driver Indexes by phenomenon Detailed description Setting method and functions of FineZoom Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print missing images are caused by handling of large print data especiallyraster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Graphics Raster and Shading Rendering View Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a portion of large raster data as shown below you can reduce the processing strain by deleting the unnecessary portion in advance using image processing software and use only the necessary portion If large raster data
77. ia and poster size 2 Use a media that does not support borderless printing The widths height of the selected roll It automatically prints in borderless in media and the poster size are the PosterArtist same and a media supporting borderless printing has been selected Indexes by phenomenon lt How to confirm roll paper width and poster size width chosen gt The width of chosen roll paper and poster size can be checked by Roll Paper Width and Page Size respectively To check whether borderless printing is available with the selected paper check whether Borderless Printing checkbox is selectable or grayed out B Untitled PosterArtist A File Edit View Insert Object Tool Help a A Kiha dD EA A 100 Ft View Sem 17 00 x 200 78 finch T e va Design Edit Tools es Set Custom Size Poster Orientation Portrait Landscape Printer Canon iPF755 The widths of roll and page size is the same at 431 8mm Media Source Roll Paper Media Type Matte Photo Paper Roll Paper Width 174n Roll 431 8mm Temporary Tray You can place templates and images in this area The option becomes selectable if a media type that can take borderless printing is chosen m 17 00 x 200 78 inch Custom Size 47 Will not print with intended margin Driver Layout No Spaces at Top or Tine mengjin euis ies Bottom Con
78. ic if the width of the Excel data to print is over 10 times larger than the maximum size the printer can handle then it cannot fit even with Excel s minimum reduction rate of 10 Thus the relevant message will appear and printing will not be available To print such data modify the width of the data to make it no more than 10 times the maximum paper size that the printer can handle For example for a 36 inch compatible printer it can only print if the paper size is less or equal to maximum paper size that the printer can handle 914 mmx 10 times 9140 mm 9 14m The only way is to fit the print data into the maximum user defined paper size that you can select in the printer driver the largest paper size configurable and check whether it will fit within 1 page in Page Break Preview Example Page Break Preview when the width of Excel data exceeds 10 times the maximum paper size that printer can handle Oy 9 ajun Page Break Preview with Orientation Landscape Page Break Preview with Orientation Portrait Potions which do not fit within 1 page The maximum paper size that printer can handle is over 10 times larger than roll paper width Indexes by phenomenon 5 8 Detailed description Method to directly transmit print file to the printer There are 2 ways to send a print file directly to printer driver For both cases you need to enter commands in the command prompt to send a file to printer How
79. ifferent settings including the followings Adjust each setting options in Special Settings in printer driver Change the setting option to not to perform enlarged reduced printing A problem in the application side is suspected gt 051 052 A hardware problem in printer body is suspected See the Troubleshooting Guide hardware edition A problem in compatibility of application and printer driver s renderer is suspected Print without using preview using the preview function in the application The data capacity of print data is beyond the data capacity that the application can handle Use with FineZoom Settings ON It is suspected that FineZoom function made the resolution setting lower Use with FineZoom Settings OFF Perform a relevant troubleshooting found in Error Message List Indexes by phenomenon 4 4 How to handle customer s data Important Prior to escalating an issue you need to collect the customer s data for us to reproduce the phenomenon from the customer If the customer s data is not confidential following the data submission by the customer please send it together with the escalation sheet via the usual route If the customer s data is confidential please ask the customer to prepare and provide to you substitute data that can reproduce the problem and not their confidential data For example if it is a CAD drawing and has a problem of print size results ask the customer to
80. is placed outside the print area even if the print area itself is small it will put a strain on printing because the part outside the print area is also processed Print area m GSP1 Jul07 JPG Properties General Security Details Previous Versions Property Value Image Image ID Dimensions 1280x 1024 0 pixels Delete the raster outside the print area Horizontal resolution Vertical resolution Bit depth Compression Resolution unit 28 Slow printing from general application other than AutoCAD Use one or more of the troubleshooting ta get the optimal print result i Detailed description 5 4 Choose Layout Special Options and change FineZoom Settings to Yes and then print e i Detailed description 5 5 Choose Layout Special Options and check Enable Preview Switching and then print In driver choose Main Print Quality and reduce the resolution and then print When printing from a general application other than AutoCAD lines characters and images 1 are missing Or it takes a long time to print Detailed description 5 6 From driver s Special Settings options uncheck Fast Graphic Process and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print If you are using a large paper size change to a smaller size and then print Indexes by phenomenon De
81. ith Mac version Vectorworks The data had been printed in another In Vectorworks data it is a specification in the printing position is shifted The parts that printer including other brand which the printer driver setting information run off the edge of the paper might be previously and was printed in which was used immediately before is stored missed Standard in Preset setting and used Handle with the following procedure 1 Create a new preset of arbitrary application TextEdit etc 2 Open the data of Vectorworks and setup to print 3 Choose the preset that created in Step 1 and print Indexes by phenomenon lt Workaround procedure gt Start an arbitrary application then view the print dialog of the printer to use From preset pull down menu choose Save as to create a preset with a random name Start VectorWorks and open a file to print Open the media setup dialog and choose printer setup Choose the printer to print from the pull down menu of the target printer check media size direction and values of enlarge reduce and press the OK button 6 Open the print dialog and choose the printer to print for printer and preset created in Step 2 for preset 7 Press the Print button to print By saving the data after printing the print settings that have been setup before printing are also saved Indexes by phenomenon 17 Wrong colors 72 Different colors by driver version For improved co
82. ixe Horizontal resolution Vertical resolution Bit depth Compression Resolution unit 51 Print with dropped resolution in AutoCAD Print in one of the methods below 1 Move the raster image adjustment slider level by level to the left to adjust and then print 2 Trim away unnecessary part from the pasted image data or lower the resolution using image processing software and place it back to the drawing and then print It prints image section with low resolution in It rotates image section in AutoCAD AutoCAD operation Indexes by phenomenon Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print missing images are caused by handling of large print data especiallyraster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide the ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Raster Graphics Raster and Shading Rendering View Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality is the shorter the print time will be It will not affect the qu
83. ixels disappeared with the introduction of Windows 2000 and Windows XP However many of the applications designed today still have the same limits on coordinate pixels as Windows 95 If these limits are exceeded the document cannot be printed correctly because the application cannot draw the image correctly FineZoom included with the imagePROGRAF printer driver optimally controls the coordinate pixels in accordance with your application This function reduces the burden on the customer for considering the pixel limits of their application and correctly prints large sizes politi the application ponies drive Indexes by phenomenon How to set FineZoom To change the FineZoom settings follow the procedure below when printing 1 From printer driver choose the Layout tab and click Special Settings amp Canon iPF755 Printing Preferences Main Page Setup Layout Favorites Utility Support a C Page Layout k E Watermark Letter 8 5 x11 8 50 in x 11 00 in li C Print Centered R TEG Letter 8 5 x11 8 50 in x11 00in 45 C Rotate 180 degrees mA me C No Spaces at Top or Bottom Conserve Paper Copies 1 2 1 999 C Reverse Order Page Options Special Settings Defaults 2 In the FineZoom Settings pull down list choose either Auto Yes or No p Special Settings FineZoom Settings v Application Color Matching Prion
84. l to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print IL A part or all of image data on the drawing is Detailed description 5 4 not printed Choose Layout Special Options and change FineZoom Settings to Yes and then print Detailed description 5 6 From driver s Special Settings options uncheck Fast Graphic Process and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print j Use one or more of the troubleshooting t HDI driver A get the optimal print result Use the later version of AutoCAD TrueView to perform printing 13 For HDI driver Ver 2 00 or later move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted A part or all of image data on the drawing is image data using image processing software not printed and place it back to the drawing and then print In driver choose Main Print Quality and reduce the resolution and then print For GL2 driver CAD2011 or later it could be avoided by checking Image print speed in Main tab in driver Detailed description Setting method and functions of FineZoom Indexes by phenomenon Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such
85. lapping 2 Change log in name to the PC different from log in name of Domain The following error displays when printing from Excel using Plug In for Office Unexpected error 6 Indexes by phenomenon Detailed description Checking duplicate user account How to confirm 1 View the account information on the operation panel User Accounts Users Advanced Use the list below to grant or deny users access to your computer and to change passwords and other settings Users for this computer User Name Domain Administrator AAA AAA Test User 1 Password for Murase 2 To change the password for Murase click Reset Password ox cane 1 A user name identical to the user who logged into the domain exists 2 The domain name of above user is different If the above two conditions are met the user account is in a duplicate state between the client PC and the domain server 3 5 Slow Printing 5 Takes a long time to start printing Depending on the print data it may take a long time to start printing even when printing is performed normally 26 Slow printing in AdobeReader 9 It is assumed that processing of reduced printing in AdobeReader9 x has taken time It prints with reduced printing Print by one of workarounds below 1 Use other version of AdobeReader 2 In Main check Open Preview When Print Job Starts and print 3 Set a lower resolution in driver Main Print Quality a
86. lor quality driver s image s ee processing is occassionally changed Different color tone when printing same data Therefore when printing from different driver PU TEMU I AIC OSE Sh versions color tones might be different occassionally To improve this change the matching mode to Colorimetric Win In driver choose Main Advanced Settings Color Settings Matching Matching Method Colorimetric Mac In driver choose Main Advanced Settings Color Mode Settings and then choose Matching Matching Method Colorimetric Indexes by phenomenon 73 Wrong colors The media type chosen in the driver Se ds The hue of a printing result has abnormalities does not match the media that is ae eee eee See pa loaded in the printer pap print print Indexes by phenomenon 74 Different colors between PowerMac and IntelMac in Photoshop printing It is assumed to be caused by the color data Color management by the printer is output from Photoshop being different chosen in Color processing of between PowerPC Mac and IntelMac Photoshop Perform one of the followings to print 1 Update to Photoshop 10 0 1 or later 2 Choose Color management by Photoshop or No color management in Color processing and print When printing in Photoshop colors differ between PowerMac and IntelMac Indexes by phenomenon 75 Wrong color of bright fine line Use one or more of the troubleshooting td get the optimal pri
87. more than 10 times the maximum paper size that the printer can handle thus not printable 21 Cannot print with Mac driver The illustration of the driver setting An illustration of a pritner not registered screen is the iPF500 appears in the driver setting screen and it cannot print The iPF500 is specified to appear if the communication with the printer fails at registration of the printer Take an appropriate measure with one of the followings Tioga driver Because it is registered as generic printer delete the printer and re register it CUPS driver Make communication state with the printer again From driver choose Main and press the Printer Information button Indexes by phenomenon 22 Cannot register printer properly with Bonjour function IP Print Auto The illustration of printer in Main in Mac driver is the iPF500 Plain paper is only available by Media type of Mac driver The printer has been registered by Bonjour function IP Print auto Get Information of Mac printer driver does not function properly Sometimes printer on network cannot be seen in Mac environment With MacOS later 10 5 3 version printer may not be registered correctly when registrating the printer by Bonjour function IP Print auto Take measures with one of the followings 1 Update the driver to the latest version 2 Re register the printer using the application for the printer registration It is no
88. n 3 7 Print Result Failure 8 Blank page 34 A blank page outputs in AutoCAD printing Use one or more of the troubleshooting t get the optimal print result Use a later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print A part or all of image data on the drawing is Detailed description 5 4 not printed Choose Layout Special Options and change FineZoom Settings to Yes and then print Detailed description 5 6 From driver s Special Settings options uncheck Fast Graphic Process and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print E Use one or more ofthe troubleshooting t HDI driver get the optimal print result Use the later version of AutoCAD TrueView to perform printing 13 For HDI driver Ver 2 00 or later move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted A part or all of image data on the drawing is image data using image processing software not printed and place it back to the drawing and then print In driver choose Main Print Quality and reduce the resolution and then print For GL2
89. n and using Plug In for Office from Excel log in user name are overlapping Unexpected error 6 Indexes by phenomenon Detailed description Checking duplicate user account How to confirm 1 View the account information on the operation panel User Accounts Users Advanced x Use the list below to grant or deny users access to your computer and to change passwords and other settings Users for this computer User Name Domain Administrator i Test User 1 a Test User 2 AAA AAA Password for Murase 2 To change the password for Murase click Reset Password Cox _concet 1 The user name identical to the user who logged into the domain exists 2 The domain name of the above user is different If the above two conditions are met the user account is in a duplicate state between the client PC and the domain server 10 imagePROGRAF Print Plug In for Office from Office2007 cannot start As a specification of Office plug in might be The Plug In Office cannot start from Microsoft disabled Once disabled you need to reinstall Office 2007 the plug in and then in Office enable the plug in from Disabled Items See below for details If you restart the PC while the plug in is running it is reproduced Indexes by phenomenon How to recover when Plug in for Office is disabled in Microsoft Office In Microsoft Office 2007 Plug In for Office does not appear start Microsoft Office 200
90. n the output paper width is narrower than the roll paper width The output paper size is the same as or larger then to roll width Indexes by phenomenon How to confirm output paper size and roll paper width Open page setup in Photoshop Plug In a imagePROGRAF Print Plug In for Photoshop Main Page Setup Color Settings Print History ISO A2 L 24 in Roll 609 6mm Roll Paper Preview Preview Print Perform Proof in Preview Support Width 24 Borderk Enlarged Reduced Printing Input Image Size Media Size is the same as the roll paper width or larger Fit Media Size i 100 00 Output Image Size Width 24 00in x Height 17 00in Media Size ISO A2 L 24 00in x 17 00in X Orientation Al Portrait Aj Roll Paper Layout Center of Roll Paper v Upper Left of Roll Paper in Roll Paper Layout is not reflected either Landscape Media Source Roll Paper Roll Paper Options J Quit Size Options Defaults Help Print When Roll Paper Preview is chosen for Preview and Media Size is the same as roll paper width or wider the Roll Paper Layout is not reflected The default setting of preview is Print Area Layout If the Media Size is smaller than roll paper width the Roll Paper Layout is reflected imagePROGRAF Print Plug In for Photoshop 150 A2 L Fin Roll 914 4mm A Main Page Setup Col
91. nd Applications Additional note User name displayed on the Manage screen on computer is the user of the client PC If it matches the user name logged in to the domain user of domain server you can judge that the same user name exists in both domain server and client PC Indexes by phenomenon 5 2 Detailed description Method to register custom media There are 2 ways to create user defined paper as described below 1 Custom size paper settings up to 3200 0mm Driver Page Setup Page Size Custom Paper Size Custom Size Canon iPF755 Properties o Main Page Setup Layout Favorites Utility I Support E Page Sze fisoa4 ISOA Enlarged Reduced Printing ISO B Fit Paper Size JIS Roll Paper Width ANSI ARCH 8 27 in x 11 69 in 53 Actual Size Photo Orientation Othe 8 27 in x 11 69 in z A Portrait Custom Paper Size Custom Size Cm a _ Rotate Page 90 degrees Conserve Paper Paper Source Roll Paper Roll Paper Width 36 in Roll 914 4mm x Roll Paper Options Output Method Size Options Defaults Co Eca Teo Custom Size Settings Paper Size 210 0 mm 100 0 917 0 You can set a user defined paper up to the maximum size of 610 0mm in width x 3200 0mm in height Enter a desired size and press OK to see the custom sized paper you have set added in the Paper Size pull down 297 0 mm 203 2 3200 0
92. nd print 4 It may start to print if you wait a while 5 Modify the data so that the Media Size matches the Paper Size It will not start printing in AdobeReader9 x It takes time to start printing Indexes by phenomenon 27 Slow system driver to print in AutoCAD System driver When printing from AutoCAD it is slow to start printing or slow to perform printing HDI driver When printing from AutoCAD it is slow to start printing or slow to perform printing Use one or more of the troubleshooting ta get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print J Detailed description 5 4 Choose Layout Special Options and change FineZoom Settings to Yes and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print Use one or more of the troubleshooting t get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print In driver c
93. nfiguration Tool cannot start The following message is displayed when starting the MCT It is caused by in compatibility between the imagePROGRAF Status Monitor is either not Poster Jet has been installed installer of Poster Jet RIP and the driver installed correctly or not installed at all Please Update the printer driver to the latest version install Indexes by phenomenon 7 Poster Artist cannot start Date and Time of the PC is not set To prevent license abuse the setting of date correctly and time of the PC is specified only after date of initial installation The PosterArtist cannot start The version of the PosterArtist is It is a failure of PosterArtist under Ver 2 02 11 under Ver2 02 11 Upgrade PosterArtist to Ver 2 02 11 or later Indexes by phenomenon 8 The license authentication of Poster Artist fails It is assumed there is a problem in information A ine necessary for the license authentication License authentication of PosterArtist fails Perform one of the followings 1 Contact the Poster Artist help desk 2 Install to another PC to use Indexes by phenomenon 9 The preview of imagePROGRAF Print Plug In for Office from Excel cannot start Troubleshoot with one of followings 1 Install the driver with the latest version 2 Use a user name to log in to PC that is different from the log in name to the domain The following error oppears in print preview The log in name to the Domai
94. nformation and procedures necessary to reproduce the issue The information that is necessary to our investigation is all listed in the escalation sheet for you to fill in together with the instructions on how to obtain Of all of the required information the following items are especially important PC information Driver setting information PRN file Screen shot Status information These items are of the highest priority therefore be sure all of them are included when you submit an escalation We will try our best to address problems as promptly as possible so we appreciate your understanding and cooperation Indexes by phenomenon 4 1 Escalation Sheet To help you report the necessary information for us to reproduce the phenomenon use the escalation sheet LFPClaimCard V3 0 ENG JPN xIs to fill all the information and submit it together with customer s data This escalation sheet also includes descriptions on how to collect the information below Please refer to it How to obtain PC information How to obtain driver setting information How to obtain PRN file How to obtain screen shot How to obtain status information Indexes by phenomenon 4 2 Efficient escalation Escalation for emergency By collecting and sending us the data using the tools below together with the escalation sheet you will help Canon USA perform a prompt analysis of the cause and can expect a prompt efficient reply countermeasure In some cases t
95. ng in Autodesk Inventor It may be avoidable by printing in the following When printing from Autodesk Inventor using procedure Free Layout only characters are printed Procedure inverted 1 Transform CAD data to DWF file by function File Publish of Autodesk Inventor 2 Autodesk Design Review automatically stars CAD data is displayed 3 Print from Autodesk Design Review via Free Layout Indexes by phenomenon 121 Solid black when printing with CorelDRAW A fault in application procees is suspected Upgrading CorelDRAW might help to avoid the problem When printing with Corel DRAW the print result is solid black in rare occasions Indexes by phenomenon Chapter 4 Submitting Escalation to Canon When you cannot find a relevant phenomenon in Chapter 3 Troubleshooting by phenomenon or the troubleshooting has been performed with no effect you escalate the issue to Canon For an escalated issue Canon reproduces the same phenomenon as the customer and analyzes the status to identify the cause and to consider a countermeasure Therefore Canon needs to be able to reproduce the same phenomenon as the customer in order to identify the cause and to consider countermeasure Thus it is very important that Canon reproduce the same phenomenon as the customer For this reason when you escalate an issue you need to send a complete set of customer s data data with which we can reproduce the issue and print setting i
96. nt result In driver set Main Thicken Fine Lines and Layout Special Settings Adjust faint lines to ON A bright fine line becomes faint Lower the resolution in Main Print Quality of It is printed in a different color the driver Change the color of faint line to a darket color Indexes by phenomenon 76 Image loaded on Poster Artist has wrong color Colors of AdobeRGB image imported to Restriction of the old version Poster Artist Poster Artist are wrong Ver 2 13 or ealier Use version 2 13 or later 18 Uneven density of color 77 Will not display background properly in Word preview It prints different patterns on the screen from Background Fill effect in Word 19 Streaks white lines 78 Print unintended lines A line in the same color has been drawn within a filled area and Layout Special Settings Adjust faint lines is ON It prints an unintended line 79 White lines in Illustrator printing A white line appears in Illustrator printing Detailed description NT EMF spooling and RAW spooling Detailed description Setting method and functions of FineZoom Indexes by phenomenon It is a specification when setting of Fill effect to background in Word In Word the gradation and drawing that set to fill effect of background are different between indication of the display and print result due to no process to match image and actual paper sizes at printing Indexes by phenomenon
97. on The direction of drawing on AutoCAD differs from Page Setup Orientation It is printed from Windows system driver It may be avoidable by using HDI driver Indexes by phenomenon Detailed description Setting method and functions of FineZoom 68 Prints with character shifted in HP GL 2 Prints with character shifted It may not correctly support HP GL 2 command Update to the latest version of firmware If the problem still exists get a print file and submit an escalation according to the escalation method Indexes by phenomenon 69 Wrong size orientation thickness of character in JW CAD printing The size direction and or line thickness of some characters is wrong in JW_CAD printing From JW CAD menu go to Setup Standard Setup Characters setup screen and check Draw characters dimension diagrams block diagrams last Indexes by phenomenon 70 Inverted character in Free Layout printing in Autodesk Inventor When printing from Autodesk Inventor using Free Layout only characters are printed inverted It may be avoidable by printing in the following procedure Procedure 1 Transform CAD data to DWF file by function File Publish of Autodesk Inventor 2 Autodesk Design Review automatically stars CAD data is displayed 3 Print from Autodesk Design Review via Free Layout Indexes by phenomenon 71 Prints in a wrong position in Mac version Vectorworks printing When printing w
98. op DPP OS10 3 10 5 x Plug In for Photoshop CS3 0S10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5 CT 98 CT x32 MCT x64 pa a Printer Driver i Printer Driver Printer Driver Printer Driver Printer Driver Printer Driver ee a ee ee O O MCT OS9 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 Extrakit OS10 5 ExtraKit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enlargement Copy Windows Profile for iRC Enlargement Copy 0S10 3 9 10 5 Print Plug In for Office x32 LSCT x32 LSCT x64 LSMT x32 LSMT OS10 3 9 10 5 IEEE1394 Driver for Win x32 IEEE1394 Driver for Win x64 Status Monitor x32 Status Monitor x64 imagePROGRAF Device Setup Utility x32 x64 Digital Photo Front Access x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 FUT OS9 FUT OS10 6 Sotware Press iPF750 iPF755 Print
99. or Settings Print History Support Input Image Size Width 24 00in x Height 17 00in Borderless Printing Enlarged Reduced Printing Fit Med agePROGRAF Print Plug In for Photoshop fin Page Setup Color Settings Print History Support 150 A2 L Fin Rol 3144mm Input Image Size Width 24 00in x Height 17 00in Borderless Printing Enlarged Reduced Printing Fit Me Fit Roll Scaling 100 00 Width 24 00in x Height 17 00in Output Image Size Width 24 00in x Height 17 00in Output Image Size Media Size Orientation AJ Portrait Roll Paper Layout 150 A2 L 24 00in x 17 00in v Media Size Orientation aj Portrait Roll Paper Layout ISD A2 L 24 00in x 17 00in v Aj Landscape Upper Left of Roll Paper Aj Landscape Center of Roll Paper X Roll Paper Preview Media Source Roll Paper Media Source Roll Paper Preview Preview Rall Paper Preview __ _ _ Roll Paper Options Roll Paper Options Print Selected Range Print Selected Range BI Perform Proof in Preview Size Options Defaults roof in Preview j Size Options l Defaults Cpe oa Perfor Quit Help Help 106 Unable to choose the added media when updating the driver The model of the printer is one of the followings W series iPF500 600 700 5000 8000 9000 iPF510 610 710 5100 6100 8100 9100 iPF6000S 8000S 9000S iPF60
100. ote to printing larger sized Excel data Method to directly transmit print file to the printer 6 1 List of supported software for each model 6 2 List of models Chapter 1 How to Use This Guide Step 1 Find a similar phenomenon from Chapter 2 Indexes by Phenomenon lt p Go to Chapter 3 Troubleshooting by phenomenon Step 2 Carry out the troubleshooting workaround which is described in the flowchart No Yes Go to Chapter 4 Submitting escalation to CINC Step 3 Prepare an escalation sheet and information to attach Step 4 Submit an escalation 1 1 How to read the flow chart There are two kinds of flowcharts described in Chapter 3 Troubleshooting by phenomenon in this guide Carry out the troubleshooting step by step from the left box to the right box Phenomenon Cause Troubleshooting troubleshooting Phenomenon Check items Cause Troubleshooting Type 1 The description of the phenomenon describes in left box and the software application that may cause the phenomenon Proceeds to right box if the said phenomenon is identical Type 2 The center box describes point to be checked proceed to right box if the described point is identical The most right box describes the cause of the phenomenon and its troubleshooting The specific check method and procedure if any are described under each flowchart If you could not find the item phenomenon that exactly matches your problem please also check a
101. print screen set Rasterize entire page DPI to ON and print The fine section of the character data is missing in CorelDRAW printing Indexes by phenomenon 14 Faint printing Lines graphics characters 59 Faint printing with small character i Detailed description 5 4 Update the application to the latest version and then from driver choose Special Settings FineZoom Settings No and then print Poor quality of small characters a part of FineZoom Settings has been set to character missing unreadable Yes or Auto Indexes by phenomenon Detailed description Setting method and functions of FineZoom 60 Faint printing with bright fine line Use one or more of the troubleshooting td get the optimal print result In driver choose Main and check Thicken Fine Lines and choose Layout Special Settings FineZoom Settings No Fainted fine lines in light colors Or printed in In driver choose Main Print Quality and different colors reduce the resolution and then print Change the fainted color to a deeper color Indexes by phenomenon 61 Faint printing with fine line in Illustrator printing Detailed description 5 4 When drawing a fine line in a large sized Bitmap Print is turned off when image data in Illustrator a part of line might printed drop during the pass drawing process and not printed Perform one of the followings 1 In Illustrator s Print Settings
102. printer panel will be the same even when It is printing from HDD model Handle with the following procedure sending a different file 1 Choose preset other than Standard on preset menu 2 Open preset menu again choose delete In addition when you use preset Please print after checking Print preview and displaying print preview Indexes by phenomenon 110 Will not display a part of background when double clicking a file in PosterArtist It is a problem of PosterArtist and has been In PosterArtist a part of background is not The background image is correctly fixed in Ver 2 12 10 displayed when double clicking a poster file to printed in the printing result Depending on the type of PosterArtist handle open by one of the following methods Product version Update to PosterArtist 2009 Ver 2 12 10 or later Lite version 1 From menu open a file 2 After PosterArtist is started drag amp drop the file 3 Change the magnification ratio or the window size and re draw Indexes by phenomenon 111 Unable to use a card reader when PosterArtist is installed The PC card reader cannot be used after The version of PosterArtist is below Us a T g ae and Hee PosterArtist has been installed Ver 2 02 11 version has not been released yet Please f NG escalate the problem Indexes by phenomenon 112 Prints in different image size in variable printing in PosterArtist It is a failure of PosterArtist which has been
103. r earlier version is used Print with the latest version Indexes by phenomenon Not always does the PC on which data was created and the PC from which you perform printing have exactly the same set of fonts If a font is installed on the PC on which the data was created but not on the PC from which you perform printing the font might be overwritten and printed in a different font Illustrator has a function that prints in a font when the data was created regardless of fonts installed on different PCs by defining it as graphic outlining When printing from Illustrator it is a common practice to perform Outline of characters before printing However by performing Outline character information fonts or character size might drop and be treated as a graphic that is composed of path line and anchor point Depending on your needs please make an announcement that customer should save the data prior to performing Outline There is no character outline function in Office or Characters before outlined before outlined Before Characters after outined after outlined path After 85 Jagged character in Illustrator printing A jaggy of character is noticable when printing Bitmap print ON is set in print setting EPS file from Illustrator of application Sai EM stilt Me OPR ane pin Indexes by phenomenon 86 Jagged in PowerPoint printing because a character section overlapping a sh
104. r of Word the following meessage appears Unable to print because the column widths are different Select Columns from the Format menu and turn the Equal column width checkbox on before trying again A frame is used at the beginning of section on print data Frame is likely to be used in Word 2000 or earlier Column is set in the print data and the width of each column is different If a Frame is used at the top of a section This is a restriction of Word s frame Do not use frame at the beginning of section or change the frame at the beginning of section to a different format such as a textbox This is a restriction when using columns in Word From Format menu choose Columns and check Equall column width and then click Ok Because the width will be changed adjust the layout before printing Indexes by phenomenon Insert a line break before frame to avoid placing it at top of page w imagePROGRAF w imagePROGRAF Use a different format such as text box Change to a textbox w imagePROGRAF If Columns are used Columns Columns Presets Presets Right One MN Number of columns E Line between Number of columns B Width and spacing Preview Width and spacin Col Width Spacing Col Width Spacing a 338 o 5 _ a 338 o s 3 38 2 3 38 Check the box Torumn wi Apply to Whole document Apply
105. ring engine used in PosterArtist and has been revised with PosterArtist Ver 2 10 10 Take appropriate measure with one of the followings Product version Update to PosterArtist2009 version to later than Ver 2 10 10 Lite version Make Printer name to within 30 one byte characters Indexes by phenomenon lt How to confirming and modify printer name gt The printer name can be checked in Printer in the Control Panel The procedure to correct the printer name is as follows Right click on the printer used and choose Properties from the menu With the General tab of the properties dialog enter a desired printer name in the text box Canon iPF755 Properties General Sharing Ports _ Advanced Color Management Security Device Settings SA Canon iPF755 Enter a desired Location name Comment Model Canon iPF755 Features Color Yes Paper available Double sided No Letter 8 5 x11 Staple No Speed Unknown Maximum resolution 1200 dpi Preferences Print Test Page Cancel As it is necessary to support the server side when changing the printer name please consult your server administrator For network printers the number of characters in the printer name should be considered including the server name 15 Cannot copy in QuickCopy es It is due to a PosterArtist problem and has onus ENB Ne ule 0 been fixed Update PosterArtist to later than j Ver2 12
106. s an error on the PC screen Displays an error in imagePROGRAF Preview Displays an error in preview of imagePROGRAF Print Plug In for Office from Excel Displays an error in imagePROGRAF Print Plug In for Office from Excel Displays an error in imagePROGRAF Print Plug In for Office from Word Displays an error in HDI driver imagePROGRAF Print Plug In for Photoshop Displays an error when using Print Service Displays an error when acquiring information in the driver Displays an error when pressing the driver s Get Information button in QuickCopy Displays an error when test printing from PosterArtist Displays an error when pressing the Copy button of QuickCopy Displays an error on the operation panel Displays an error when printing HP GL 2 data Others Prints even masked section when printing in AutoCAD Ghost appears when printing with HDI driver Shifted print position in HP GL 2 Prints a part of shadow character roughly when printing in PowerPoint Will not reflect roll media layout settings in imagePROGRAF Print Plug In for Photoshop Unable to choose the added media when updating the driver Unable to register properly when adding the printer under MacOS Will not display the registered printer on Mac driver screen Displays the same filename on the control panel when printing with Mac Will not display a part of background when double clicking a file in PosterArtist Unable to use a card reader when PosterArtist is installed Prints in different image siz
107. serve Paper is ON 48 Automatically prints borderless in PosterArtist The widths height of the selected roll It automatically prints in borderless in media and the poster size are the PosterArtist same and a media supporting borderless printing has been selected 49 Will not print with desired margin in HP GL 2 It is not improved even with ON OFF GL2 settings gt Conserve Paper AutoRotate of the operation panel The margin of the printed result is not as desired 13 Missing lines graphics characters 50 Missing image in AutoCAD As a specification of the driver the margin will cut when No Spaces at Top or Bottom Conserve Paper is ON If you want to keep the margin set Layout No Spaces at Top or Bottom to OFF Indexes by phenomenon It is a restriction of PosterArtist Handle by one of methods below 1 Do not set the same width height for selected roll media and poster size 2 Use a media that does not support borderless printing Indexes by phenomenon It may not correctly support HP GL 2 command Update to the latest version of firmware If the problem still exists get a print file and submit an escalation accoding to the escalation method Indexes by phenomenon 7 Use one or more of the troubleshooting to System driver get the optimal print result Use a later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by leve
108. showing print data in GARO analyzer Lite the normal print image is displayed If you apply the latest SP Service Pack to the OS on the PC it prints normally If you print from a different OS environment with the same conditions It prints normally If you apply the latest SP Service Pack to the application from which you perform printing it prints normally If you update reinstall the application from which you perform printing to the latest version it prints normally A hardware problem of printer main body is suspected See the Troubleshooting Guide hardware edition A problem of the PC environment is suspected Mount additional memory to the PC or use other PC to perform printing A problem of the PC environment is suspected Continue using another PC to perform printing A problem specific to the original printer is suspected See the Troubleshooting Guide hardware edition A problem of the printer main body is suspected See the Troubleshooting Guide hardware edition A problem in OS before applying SP is suspected Continue using the OS on which SP was applied The original OS s imcompatibility with the application and with the printer driver is susupected Continue using the different version OS A problem at the application side is suspected Continue using the application on which SP was applied A problem at the application side is suspected Continue using the latest version
109. sing software printing or slow to perform printing and place it back to the drawing and then print In driver choose Main Print Quality and reduce the resolution and then print For GL2 driver CAD2011 or later it could be avoided by checking image print speed in Main tab in driver Indexes by phenomenon Detailed description Setting method and functions of FineZoom Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print missing images are caused by handling of large print data especially raster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide the ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Raster Graphics Raster and Shading Rendering Veer Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a part of large raster data as shown below you can reduce the processing strain by deletin
110. ss x32 PosterArtist2008 Trial x32 PosterArtist2008 Updater x32 PosterArtist2009 Updater x32 PosterArtist2009 Win7 Updater x32 PosterArtist2009CHN Updater x32 FUT NT FUT 98 FUT x32 FUT x64 FUT OS10 2 10 5 9 FUT OS9 FUT OS10 6 Printer Driver 98 Printer Driver NT Printer Driver x32 2K 7 SV2003 2008 Printer Driver x64 XP 7 SV2003 2008 Printer Driver OS9 Printer Driver 0S10 2 8 10 4 Printer Driver 0S10 5 10 6 Printer Driver 0S10 3 9 10 6 HDI Driver 98 HDI Driver x32 HDI Driver x64 Print Plug In for Photoshop x32 Print Plug In for Photoshop DPP x32 Plug In for Photoshop CS3 x32 Plug In for Photoshop CS4 x32 Plug In for Digital Photo Professional x64 Plug In for Photoshop OS9g Print Plug In for Photoshop DPP OS10 3 10 5 x Plug In for Photoshop CS3 OS10 3 10 5 Plug In for Photoshop CS4 0S10 3 10 5 CT 98 CT x32 MCT x64 MCT OS39 MCT OS10 2 8 10 5 MCT OS10 3 9 10 6 10 5 10 6 MIF JP Windows MIF US Windows MIF EU Windows MIF JP Mac MIF US Mac MIF EU Mac ICC Profile Windows ICC Profile MacOSX ExtraKit OS10 2 8 10 4 Extrakit OS10 5 Extrakit OS10 3 9 10 5 iRC Enlargement Copy OS10 3 9 10 6 Profile for iRC Enl
111. t necessary to install the printer driver 3 After setting an IP address to the printer choose manual setting choose Canon IP iPF enter IP address to register the printer by printer setting utilities or print center Indexes by phenomenon For details of manual setting of the IP address setting method refer to Network setting Mac OS Configuring the Destination in TC IP networks Mac OS in the User Manual 4 Abnormal termination of application 23 Poster Artist terminates abnormally when performing test print When performing Test Print from PosterArtist the following error message The printer name has more than appears and it crashes upon pressing the 31one byte characters OK button Printing cancelled This is the restriction of rendering engine and has been fixed in PosterArtist2009 Ver 2 10 10 Depending on the type of PosterArtist Perform one of the follorings Product version Update it to PosterArtist2009 Ver 2 10 10 or later Lite version Change the printer name to a name made with 30 characters or less in 1 byte character Indexes by phenomenon lt How to confirming and modify printer name gt The printer name can be checked in Printer in the Control Panel The procedure to correct the printer name is as follows Right click on the printer using and choose Properties from the menu With General tab of the properties dialog enter a desired printer name in th
112. tailed description NT EMF spooling and RAW spooling Detailed description Setting method and functions of FineZoom Detailed description 2 types of renderer High speed renderer standard renderer 6 Slow printing operation Depending on the print data it may take a long time until it finishes printing even when printing is performed normally 29 The print operation is slow in AutoCAD F Use one or more of the troubleshooting t System driver A get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print In driver choose Main Print Quality and reduce the resolution and then print LY Detailed description 5 4 When printing from AutoCAD it is slow to start printing or slow to perform printing Choose Layout Special Options and change FineZoom Settings to Yes and then print Trim away unnecessary part from the pasted image data using image processing software and place it back to the drawing and then print Use one or more of the troubleshooting t HDI driver get the optimal print result Use the later version of AutoCAD TrueView to perform printing Move the raster image adjustment slider level by level to the left to adjust and then print Trim away unnecessary part from the pasted When printing from AutoCAD it is slow to start image data using image proces
113. the specifications of the printer main body or the printer driver We also need to consider it in developing new products By determining the customer s reaction opinion to the specifications of the next generation printers or printer drivers we can help improve customer satisfaction Also it helps to decrease the number of escalated problems and to carry out high quality service operations Therefore the most important step is to report the customer s reaction opinion to our answer s As said earlier it will lead to a decrease in the number of problems and thus reduce the load of service operations Chapter 5 Detailed Description of Items 5 1 Detailed description Checking for duplicate user accounts There are 2 ways to check for duplicates of a user account in a client PC and in domain server as follows This section describes how to check for duplicates of user account in Windows 7 Check method 1 1 Log into the domain using the user name for which you want to check for duplication For example use the user name Murase Specify the Domain murase 2 Open the system properties and check the computer name Windows uses the following infomation to identify your computer on the network Computer description For example Kitchen Computer or Mary s Domain To use a wizard to join a domain or workgroup click Network ID To rename this computer or change ts domain or workgroup click Change
114. to Whole document aD Gaal Detailed description 5 3 5 5 When printing by PrintPlug In for Photoshop Some applications including HDI driver or and HDI driver the following error is displayed Open Preview When Print Job Starts Photoshop Plug in perform printing using RAW and cannot print has been set to ON spooler Therefore the Open Preview When Failed creating data file RAW spool Print Job Starts function which uses EMF spooler is not available Install a printer driver Ver 4 16 or later Indexes by phenomenon Ganon imagePROGRAF Preview You have selected the Print to file check box You have cleared the check box for using detailed print settings You have selected to spool raw data from the source application x Failed to create the data file Printing was conducted by spooling raw data The following are potential causes Detailed description How to check spooling format of print data Detailed description NT EMF spooling and RAW spoolin 95 Displays an error when using the I Print Service When installing printer driver using Novell iPF printer does not support Novell iPrint iPrint Service an error occurs and cannot Service Do not install printer driver with install iPrint Service Indexes by phenomenon 96 Displays an error when acquiring information in the driver In QuickCopy the following error message is TAr displayed when button of information Over ver 4 0 of Stat
115. ts image section with low resolution in The image section is rotated in AutoCAD operation in AutoCAD Print in one of the methods below 1 Move the raster image adjustment slider level by level to the left to adjust and then print 2 Trim away unnecessary part from the pasted image data or lower the resolution using image processing software and place it back to the drawing and then print Indexes by phenomenon Print problems in AutoCAD common to system driver and HDI driver Many of the problems in AutoCAD printing such as cannot print missing images are caused by handling of large print data especiallyraster data The workarounds shown in the flowcharts above excluding some of them printing from new version of AutoCAD TrueView provide the ways to reduce the size of print data that might cause the problems How to adjust images common to system driver HDI driver From AutoCAD print screen press the Properties button In Device and Document Setup in plotter environment editor choose Graphics Raster Graphics Raster and Shading Rendering View Port slider appears Move the slider level by level to the left to create a setting where print time and print quality are optimal The lower the image quality is the shorter the print time will be It will not affect the quality of vector data Precautions for placing large raster image If you want to use only a part of large raster data as shown below you can
116. us Monitor is a e acquisition of the driver is pressed instlled iomain imagePROGRAF Status Monitor is either not i installed correctly or not installed Plese install Indexes by phenomenon 97 Displays an error when pressing the driver s Get Information button in QuickCopy In QuickCopy the following error message is From Windows start menu choose driver displayed when button of information PosterJet is installed Main Get Information to get the printer acquisition of the driver is pressed information imagePROGRAF Status Monitor is either not installed correctly or not installed Plese install Indexes by phenomenon 98 Displays an error when test printing from PosterArtist This is a restriction of rendering engine in Poster Artist which has been corrected in Poster Artist 2009 Ver 2 10 10 Depending on the type of Poster Artist perform one of the followings Product version Update it to Poster Artist 2009 Ver 2 10 10 or later Lite version Use a printer name with 30 one byte characters or less The error below appears while performing Test Print from Poster Artist and the program The printer name uses 31 or more crashes when pressing the OK button one byte characters Printing canceled Indexes by phenomenon lt How to confirming and modify printer name gt You can check the printer name in Printer in Control Panel To modify the printer name follow the procedure b
117. y if you update the printer driver or PC software to the latest version It prints normally if the latest SP Service Pack is applied to the application It prints normally if you update or reinstall the application to the latest version or a different version Prints normally if you stop enlarge printing and print in the same size as Page Size Prints normally if you stop actual size printing and print in smaller size than Page Size It could be a problem or limitations of iPF printer driver application or OS Refer to the flow chart by phenomenon and carry out a measure for a similar case It s due to a known failure of old printer driver or PC software Continue using the latest version of printer driver or PC software If a latest printer driver or PC software has been installed install it It could be a problem at the application side Continue using the application to which SP has been applied It could be a problem at the application side Continue using the latest version application a different version The data size of the image is over the limitation that application can handle Perform one of the followings to check whether it can solve it 1 In driver choose Layout Special Settings and in Fine Zoom Settings choose Yes and then perform printing 2 In driver choose Main Print Quality and choose a lower resolution and then perform printing 3 In driver s Special Settin

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