Mobile311 Web Interface User`s Manual
Contents
1. s unique 4 digit ID into the box and click Go to Id and you will be zoomed to that point Work Request Data To see the date location time and more of a work request 1 Use the Work Request section of the Sidebar to filter the work requests shown to your liking 2 Use Select Tool La to select a single or multiple points When the results bubble appears click the Work Requests tab Results Bubble Work Request Tab Here s a break down of the information you can find in the Results Bubble for a work request e ID this unique 4 digit number helps to quickly and easily locate this specific point e Type thisis the type of work request that was marked e Address the closest address to Result the point SA M311 Users Breadcrumbs Work Requests e Flagged this is the date and time the point was marked Ia Jalla Type MH Adj Address 513 Ohara St Flagged 10 29 2009 3 44 PM Flagged By clay Latitude 35 64 Longtitude 78 46 e Flagged by this is the name of the user that marked the point e Latitude and Longitude GPS coordinates of the point e Status whether the point is pending verified or completed This can be changed from the desktop e Comments text notes entered by the user e Multimedia links to photos and audio notes attached to the point will appear at the bottom For more on this see page 15 12 Flagging a work request from the desktop Work request2. shown on the map Upon login the only data shown are the current locations of all your Mobile311 users 1 Collapse Sidebar clicking this arrow will hide the Le 1 sidebar and show a larger map view Click it again tc 2 Work Requests show the sidebar 3 Requests Settings Joals 2 Header Click on a header to bring up menu Cleheck All a Work Requests View request data MAssessment b Users Track unit locations E ice neoor i LI CB Open Throat c Base Map Change the underlying map view Deo aa d Search Address Locate specific points co No adj Mico Repl MM ica Rep 3 Tabs Click on a tab to bring up options oi crate a Settings Change date range etc 1 Ubi open Siab b T i 7 ifi d F Driweway Rep 4 Tools Zoom to specific user or data point Cla B FH Ho aai 4 Filters Check or Uncheck a box to reveal or hide a 5y REE MH Adij data point faeces an Repl Cl tinting other Rel Lu Lloveray Users Base Map Search Addresses The Data Grid The Data Grid displays data from the base map layers and appears after using the Identify Base Data tool 9 i Tabs Click on tabs to view data from different databases Headers Click a column header to sort the data by that value 3 Collapse Data Grid clicking this arrow will hide the sidebar and show a larger map view Click it again to show the sidebar 3 Ra Parcels Clayton Limits Orthos 1 TAG NCPIN MAPSHEET OWNERNAME1 OWNERNAME2 05019C 16
3. 6913 03 166913 TOWN OF CLAYTON Interacting with the Map Zooming in and Zooming out Select the Zoom In tool al Click and drag over the area you want to zoom in on el To zoom out just click the Zoom Out button until the desired extent is reached Selecting single work requests breadcrumbs or users Use the Select tool Pi and click on a user icon breadcrumb arrow or a work request point A data box will appear with 3 tabs M311 users breadcrumbs and work requests Select the tab that corresponds to the type of data you selected Selecting multiple work requests breadcrumbs or users Click the Select tool Ls and draw around the units you want to select A data box will appear with 3 tabs M311 users breadcrumbs and work requests Each tab will show the data for the corresponding unit If at any time you want to erase your selection click Clear Selection x Changing the Base Map gt Base maps display your GIS data everything from parcels to fire Work Requests hydrants through the Mobile311 interface Users Base Map ITRE Sidewalk Survey 1 Open up the Base Map menu by clicking on the Base Map header CITRE Survey Fair to Very Poor in The Sidebar Only UITRE Pavement Survey centerlines 2 Check or uncheck the boxes to turn a base map on or off M Parcels Clayton Limits M Orthos 3 Allow afew seconds for the map to update MWorld Street Map Search Addresses Using the Identify Base Dat
4. H a dl ae R i mobile 2 5 311 terface Manua Table of Contents Click on a title to jump to that section I Getting Started 3 a Loggingin Il POE LIYO areia T 4 III The TOODA araa Seines 5 IV The Sidebat isorine e aaaea iieri aiai 6 V TVG ID ab eh EEI AL PEENE E EE EE EAE 7 VI Interacting with the Map cccscsscssssssscsscsessesccecescescessssssseces 8 a Zooming in and out b Selecting single work requests breadcrumbs or users c Selecting multiple work requests breadcrumbs or users d Changing the base map e Using the identify base data tool f Searching for an address Vil Interacting with the Data scsssssssssscsssceeceeceecesessesssssensacs 11 a WOEKREQUESt tS ricrea 11 i Requeststab ii Settings tab iii Tools tab iv Work request data v Results bubble vi Flagging a work request from the desktop vii Editing work requests from the desktop i Users tab ii Settings tab ili User Data iv Breadcrumb Data i Displaying Reports ii Jump between a report and a map iii Changing request status iv Saving changes v Downloading to Microsoft Excel vi Sorting reports d MUItimedia i ccc ceeccsccccssscccccccsccccccssscccccsscscecsseeecees 17 VIII Pannella 17 Getting Started 1 In your favorite browser go to map mobile311 com to get to the login screen Visit our demo site 2 If you already have an account e
5. NC HWY 62 hi TANS AM ZIP START_ADDR 27370 7600 27317 1000 273707500 27233 9000 273707200 273707100 273707000 IAI sana END_ADD 7621 1099 7541 9216 7443 7143 7085 van Al Ef OLIDAR_10ft E Major Roads M Addressing Centerlines Centerline_Labels O Streams OBFE OBFE_ Labels O Stream Lines OFloodHazard Parcels C Watershed M Cities W Cities_Outline O Subdivisions Asheboro_ETJ MRandolph2007 sid i Search Addresses aa The Toolbar The toolbar controls how you interact with the map and data points Initial Extent Returns the map to the level of zoom at login Previous Extent and Next Extent Zooms out or in one level from current view Pan Click and drag to scroll across the map Zoom In and Zoom Out Click and drag to zoom in or out on an area Flagging Tool Allows the desktop user to input a work request Select Tool Click to select a single point or lasso to select many points Identify Base Data Tool Click to see base map data Clear Selection Erase current selection of data points fb Xe piAf0 Elio Print Map Will print current view of the map Display Report Opens data table in a new browser window nni Lol All you have to do to activate a tool is click on it Initially the Zoom In tool is activated when you first log in The Sidebar The Sidebar allows you to choose what data is
6. a Tool The Identify Base Data tool can reveal data associated with the base maps currently displayed 1 Click the Identify Base Data tool in the Toolbar 2 Clickonthe area of the map you want to identify data 3 Data will appear in the Data Grid below the map 9 Parcels Clayton Limits Orthos TAG NCPIN MAPSHEET OWNERNAME1 OWNERNAME2 ADDR1 05019 166913 03 166913 TOWN OF CLAYTON P O BOX 879 Searching for an address 1 Click on the Search Addresses header in the Sidebar 2 Fill in at least the city and state of the location and click Search Address The more of the address you have easier it will be to find 3 Ifthere are multiple results they will be listed in the Sidebar Click a result to take you to that location on the map 4 Ared box with the address will appear at the location on the map Be sure to hit Clear Selection X before using any other tools gt Work Requests Users Base Map Search Addresses Address 111 main street City required Clayton State required NC Zip Search Address Addresses 111 E Main St Clayton NC 27520 111 W Main St Clayton NC 27520 Clayton NC 10 Interacting with the Data b Work requests Work Requests Requests Settings Jools After data has been collected from the phone application you can interact with and filter work requests from the map interface via the Work Reque
7. nter your username and password and click the Log In button If you are using the demo site click Visit Our Demo Site The Layout At startup you will see your initial extent For demo users this is North America For registered accounts this will be your desired view along with all the controls There are 4 main sections Work Requests is Rem pe a TR o a Ottawa Montreal Frec ericton x gt x A ues i MAI L Base Map DROUTE4 si OROUTES OROUTESG OROUTE7 OROUTES8 QPrivate_EOP O City EOP O State _EOP OLIDAR_2ft Minke Pal Le WEEE ATER New York L aig A Fnilageipnia Columbus earn lar pe ee SU 3 Sd QUIsville Wnareston ars Nichita gt ee a Wichita SI T Breer 4 UKianoma mb O AS p22 110 ba Major Roads Centerlines FNODE_ 533 544 519 265 533 469 576 748 Tora mam TNODE_ DS WN P LPOLY_ D 0 bo GO eo LENGTH RD_ 0 212 719346 561 Oo 2975 359034 574 0 418 704345 610 0 2159 63024 690 0 2439 869531 811 0 439 25304 841 D 650 85630E 910 ma ANIA nam rare a Sm tes eet The Toolbar The Map The Sidebar The Data Grid RD_ID 561 574 610 690 811 841 910 mean OBJECTID 246 6549 254 278 322 396 369 mme ROADID 5 62 173 5 62 3 22N 362 362 3 62 men obile311 ROAD_NAME NC HWY 62 US HWY 220 BYP NC HWY 62 NC HWY 22 N NC HWY 62 NC HWY 62
8. own boxes next to the ID numbers Saving Changes After making changes to a report make sure to click the Save Changes link at the top of the page Downloading to Microsoft Excel Clicking Download To Excel at the top of the report will begin a download of a xls file of the data When prompted click Save to save the file to your computer Sorting Reports To sort your report click on the blue heading at the top of a column to sort by that column 16 Multimedia Pictures and audio notes can be uploaded from the field and viewed from the web interface To view these online 1 Click the Pictures or Audio link in the results bubble from the map view or click the links on the far right in the report view 2 Anew window will pop up with the picture or audio file gt Lat POS z5 Ciaoo Ji gt S os y gt sx a 2 E f 3 tenti ta If there are multiple files there will be buttons in the left column to switch between pictures or audio Printing Printing the Current Map View 17 Click Print Map S at any time to print out the current map view Printing a Report To print a report use your web browsers print function under File gt Print or hit C 18
9. s can input from the computer 1 Zoom Into desired location or search an address 2 Select the Flag Tool 5 Click as close as possible to Add Work Request location to bring up Add Work Request box Department 3 Select the appropriate department from the drop down Assssmeni BQUES box and then select the type of work request Some CE NCDOT work request types may allow you choose the status Comments of the point and to write comments 4 Click the check mark to complete or the X to cancel 5 Upon completion a dialogue box will pop up with the address the request was located and the unique ID number Editing work requests from the desktop Clicking the Edit link in the top left corner of the results bubble will open up an editing screen Here you can change every data category When finished be sure to click Save This can be done for any data point on the map Users The Users section of the Sidebar allows you to filter which users you see on the map and to use the breadcrumbs feature Users tab d Work Requests This tab functions is the same way as the requests tab does Check or uncheck boxes next to user names to turn them on or off Users Settings To zoom to a specific user click on the user name next to the e Uncheck All check box cavi BB Mase 13 Settings Tab ne nr The first drop down box in this tab will allow you to show or Users Set
10. sition the latitude and longitude of the breadcrumb Reports Mobile311 reports offer an organized way to view and sort large amount of data in a single window 8 Work Requests Mark All New save Changes Download to Excel Close Report Se faved BE ce ione it Pa ce 10 29 2009 4 06 17 Le cas oi lie aprano 4 04 02 i CES IHR To Dest inches 1 25 Overlay inches 1 25 tie in wlll ad AE 4 05 24 MR GL E aoan La finches 1 25 Overlay inches 1 25 tie in Curbs 10 29 2009 3 49 26 TORENA Ohara St Patching 10 29 2009 3 50 15 cavi 35 64334881 78 45700589 10 29 2008 Viet Depth finches 4 Area sq Ft 7 1x tree root Loc Phi 3 50 15 PM heaving pavement Ohara St CE CDOT ee SARRI clay 35 6451 9906 T0 45793639 Tiles LA 3 40 26 PM Ohara St JCB NEDOT de SIE clay 35 64323069 79 45502095 PASSIRIA 3456 17 PM 10 29 2009 3 44 52 Ieee Displaying Reports 15 To show the report simply click the Display Report button a Anew window will open with a list of the work requests All work requests that are currently in your map view or that you have selected will show up Jump Between a Report and the Map Each ID number is linked to a point Clicking the number will bring the map up and will zoom to that point Changing Request Status All of the request statuses in a report can be changed at once by using the drop down box at the top of the page Individual statuses can be changed with the drop d
11. sts section of the Sidebar MI ca ncoor MM Lice Open Throat A Lcos Requests Tab MIT Mico Repl In this tab you will turn different work request types on and off You me can do this individually or you can check on entire work request groups MI E oropen siab si F Driveway Rep at once You can also turn on or off all the work requests at once with e the Check All box MI L FH no aes h Rep MH Adj The small arrows next to the work group titles can be used to show or WO an na DI O MH Repl Milling O Other Rel E Overlay Settings Tab Eee Base Map hide groups but has no effect on what is shown on the map Once you have the type of work requests you want to see turned on Search Addresses you can filter by several variables e Active Users or all Users Uncheck the box to see inactive b user s data Work Requests e Date added or Date Modified Select one or the other from Requests Tools the drop down box e Active Users Only e Date Click in the date box to bring up a calendar and click a w r er on the date desired Choose 2 different dates to create a inanod range or select the same date to see data for just one day On Before 10 30 2009 e Work request status Check or uncheck boxes to turn on and off Visible Statuses PM News Tools Tab Work Requests The tools tab allows you to zoom directly to a work request from Requests Settings anywhere on the map Enter the work request
12. tings i L hide the user name labels that appear on the map Show Labels The second drop down box lets you turn the breadcrumbs Show Breadcrumb Trail feature on and off When turned on a date box will appear Tail Dste to let you select which day s breadcrumbs you want to see 10 30 2009 User Data To view data for a user select one or multiple user icons In the results bubble click the M311 User tab The data that will appear e User Name the name of the user M311 Units Breadcrumbs Work Requests e Check in The date and time of the last 2 _ Unit Checkin Position check in from the user s naa f 4 os 10 30 a aaa AM 79 80979919433594 e Position the latitude and longitude of the unit at last check in Breadcrumbs Data Mobile311 units frequently check in with GPS satellites and keep track of where a unit has been This is called breadcrumbs To see a unit s breadcrumbs 1 Under the Mobile311 Units header in the Sidebar click the Settings tab Click the drop down box and select Show Breadcrumb Trail Click in the Trail Date box to select desired date To see date time and location for a Breadcrumb chose the Select Tool Pi and click or circle the arrow When the results bubble appears make sure to click on the Breadcrumbs Tab The data you will see e User which user left the breadcrumb e Check In what time and date the breadcrumb was placed e Po
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