Handling a Refund
Contents
1. Network Preparation Troubleshooting Keywords wired wireless Applies to Auction V3 network edition Background As you prepare for your event we want to remind you of the importance of configuring your network prior to the start of your event and having local resources available to assist you in this endeavor Each computer is different due to its underlying operating system its configuration and its security settings Please test your network at least a few days prior to your event We now offer a NETWORKING section in our On Demand Web Training series Please review the online network training courses as we are unable to provide networking configuration support for our customers Configuring your computer network is a prerequisite for running Auction in network mode it is not part of the Auction software or technical support agreement 1 I Did Everything and My Network isn t Working a First make sure you really did each step of this networking process Even one step missed or out of order can cause problems b Check your router i Is the power cord plugged in and the light indicating operation Lit ii Did you plug a computer in to the internet port by mistake iii For each computer connected via an Ethernet cable do you see a light indicating that position is in use You may have a bad port on the router a bad port on the computer or a bad cable if the light is not lit iv Some routers are password protect2. move project and browse to the public documents or all users documents XP Save the project in that location b Or try networking in a different direction making a different computer the host NOTE XP machines are typically great host and or client computers Vista Win 7 machines are fine at being client computers or networking with other Win 7 or Win 8 computers but due to their high security features may not like to share data with an XP If you re having problems with networking make an XP machine be the host i Follow the above steps to make one of the original client computers be the new host ii Next map a drive letter on the old host PC so it can see the new host PC using a different drive letter than you initially tried iii Map the other client PCs using the new drive letter to the new host PC iv Once you ve completed the Network Connectivity test step 5 in the Network Preparation How To you ll need to move your project data from the old host to the new host a On the OLD host machine open the project b Click File Open Project making sure you are opening the data on c auction on the OLD PC Click Settings Switch to Exclusive Access Click File Maintenance Move Project Choose your new mapped drive letter not the original one Click Move Here Close the project on the OLD host machine On the NEW host machine open the project Click File Open Project making sure you are opening the data on c auction on
3. the NEW PC j Have the new client PCs each open the data and verify all are in the same project see step 8 Opening the Project on Client Computer s A man c I Did Everything Right and My Network was Working but Now It s My Event Day and It Stopped Working Occasionally PCs will network just fine then try to hold on to that exact configuration If you don t re connect your network in exactly the same configuration the network may still be looking for the old way Rather than trying to figure out the old connection points just disconnect the old mapped drives on the client computers leave the host PC alone a In XP click My Computer Tools Disconnect Network Drive b In Vista Win 7 click Computer and Disconnect Network Drive will be on your toolbar c Choose the original mapped drive letter and click OK d Now re map a drive letter from each client PC to the host as before step 4 in the Network Preparation How To Mapping a Drive Letter on the Client Subordinate Computer s Auction Systems Inc 2011 All rights reserved NetworkPreparationTroubleshooting docx Page 2 of 2 If you are still having issues with your network connectivity we cannot emphasize enough how important it is to get some local on the ground help Someone needs to be there with you to diagnose the problem it s next to impossible over the phone If your organization has an IT department contact them for assistance Even if your organization does n
4. write to the c auction folder iii Make sure the license on the host PC is for the network edition Help About Auction iv Make sure the project is opened in Shared Access by all computers look at the top bar for the access status e Check the subordinate client computer s i When mapping the drive letter did you enter any needed user name and password for the host computer Auction Systems Inc 2011 All rights reserved NetworkPreparationTroubleshooting docx Page 1 of 2 ii Did you check the box to re connect to the network at startup If not you may need to connect manually after re starting or hibernating iii Make sure the Auction license on client PCs is for the network edition Help About Auction iv Make sure the project is opened in Shared Access by all computers look at the top bar for the access status v If the network was setup while Auction was running you may need to restart all computers to reinitialize Auction so it sees the new mapped drive letter 2 If you ve tried all the above steps and your network still isn t working a Sometimes Vista Win 7 amp Win 8 computers are much happier sharing in C Users Public Public Documents or in XP in C Document and Settings All Users Documents If you can see this location on the host computer you can move your project to this location i Start Auction and open your project ii In Settings Switch to exclusive access iii In File Maintenance choose
5. ed and you may need to reset the password There may be a reset button on the router Press the reset button for at least 30 seconds to reset the router See the router s manufacturer user manual for directions on resetting the password Often the user manual can be downloaded from the manufacturer s website v If the router position light still won t come on for any problem computers re run the Network Setup Wizard Step 1e in the Network Preparation How To to ensure networking has been enabled c Check your firewall status on each computer step 2d in the Network Preparation How To Locating Computers on a Network i Make sure all firewalls are off both Windows and other purchased security programs such as Norton or McAfee ii Some firewall programs have a built in timer and will restore the firewall after a certain amount of elapsed time iii Some networks will allow firewalls to be turned back on once the initial connections have been made but not all networks will allow this It s safe to leave firewalls disabled as long as you re not connected to the internet assuming the other PCs in your network have not been infected with viruses d Check the host computer i Check that the c drive auction folder is shared both read and write ii There should be a hand under the folder on XP machines or a message box on Vista Win 7 indicating sharing but you still need to check that permissions have been given to change and or
6. ot have an IT department there is most likely someone in your organization with networking experience in their home or at the office Students can be a great resource for free assistance Contact the computer education department at your local high school or college And many computer stores offer computer assistance for a fee It may also be helpful to use the Microsoft help on their website Here are some links which may be of help http windows microsoft com en US windows vista Setting up a home network http windows microsoft com en US windows7 start here to set up a network Auction Systems Inc 2011 All rights reserved NetworkPreparationTroubleshooting docx Page 3 of 2
Download Pdf Manuals
Related Search