MODEL RL331X USER MANUAL
Contents
1. to gt NEXT SELECT SET USER 2 PASSWORD OP TION FOLLOW THE SAME PROCEDURE FOR ENTERING A NEW PASSWORD FOR USER 2 WHEN COMPLETED THE SET USER 2 PASSWORD OP TION WILL CHANGE TO CHANGE USER 2 PASSWORD AFTER COMPLETION HIT lt CANCEL gt TO ENTER MAs TER KEYS SCREEN STEP 5 B Iritan TS T7 5 SELECT ENTER MASTER KEYS OPTION IMPORTANT THE REST OF THE PROCEDURES MUST BE COMPLETED WITHIN A 10 MINUTE PERIOD IF THE PROCESS TAKES LONGER THAN THAT THE KEY PARTS WILL NOT BE ABLE TO BE COMBINED ENTER USER 1 PASSWORD PRESS lt ENTER gt ENTER USER 2 PASSWORD PRESS lt ENTER gt Password 7 SELECT ENTER PIN MASTER KEY OPTION Press to Exit Press Fl tor B Tritan USER 1 ENTERS THE FIRST KEY PART 32 cHAR ACTERS REFERENCE THE KEY LAYOUT DISPLAY BELOW THE MAIN KEYPAD WILL MIRROR THE NUMBER ALPHA NUMERIC KEYS AFTER ENTERING THE KEYS PRESS THE lt ENTER gt OP TION ON THE RIGHT SIDE FUNCTION KEY F7 z su sss ss z z s s s a s m ms s am m SB 4 SUPPLEMENT B Key MANAGEMENT PROCEDURES 9 Care DICIT THE CHECK DIGITS PROMPT APPEARS PRESS lt ENTER gt YOU WILL BE PROMPTED THAT THE KEY WAS SUCCESS A PROMPT APPEARS TO ENTER THE SECOND KEY PART FULLY CHANGED PRESS lt ENTER2. 1 Unlock Open the dispenser security door Grasp the cassette handle and remove the cassette 2 Cassette MUST BE PRIMED with the cassette key before inserting on the loading tray Insert key and turn clockwise to show GREEN indicator in window Green window Cassette Primed WARNING RED 18 INDICATED IN THE WINDOW ON THE SIDE OF THE CURRENCY CASSETTE NEVER ATTEMPT TO INSERT THE CASSETTE INTO THE DISPENSER OR THE LOADING TRAY 3 Slide cassette onto the loading tray Lift lid to expose the reject tray Remove any rejected notes DO NOT recycle rejected notes Cassette on Lid open to Loading expose Reject ray Bin ui S Triton MODEL RL331X USER MANUAL 4 Lift the reject tray Push the packer plate to rear of cassette and latch in place 5 Count the number of bills that remain in the cassette if any Count the number of bills that are being added to the remaining notes The TOTAL of these amounts will be entered in the Enter Cassette Quantity prompt for Cassette Close procedure 6 Place currency in the cassette and slowly release the hold back latch allowing the packer plate to move forward against the notes Close the cassette lid 7 Remove cassette from loading tray Insert the cassette key and PRIME the cassette Green indicator Install the cassette into the dispenser 8 Close and lock the security container Triton SECTION 4 GENERAL MAINTENANCE
3. MODEL RL331X USER MANUAL This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel The following areas are covered 1 REPLENISHING RECEIPT PAPER Describes how to replace a spent receipt paper roll 2 CLEANING THE ENCLOSURE The proper way to clean the ATM housing 3 CARD READER CLEANING The recommended card reader cleaning technique Important Only qualified service personnel are authorized to repair or service the terminal Should a malfunction occur DO NOT attempt to service the unit yourself Contact your Triton certi fied service provider NOTE This operation must be completed with the AC power applied to the ATM 1 Open the control panel by unlocking top enclosure and pulling the door and tray forward 2 If paper remains on roll move the Green lever down to release the print head Carefully pull the excess paper back through the printer P m il LE sell T Lil M a v Caution DO NOT pull receipt paper backwards through the printer EE ILS 78 with the GREEN lever in the UP position This may leave paper fragments that can cause paper jams S Triton GENERAL MAINTENANCE Return the Green lever back to the Up position ensure it clicks securely You may push up on the print roller to aid in this operation Remove the paper and spool from the paper bracket Remove the tab securi
4. Other conditions that could cause a reject are described in the next section Note Condition CAUTION DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams 3 2 5 iritan CASSETTE CLOSE CASH REPLENISHMENT NOTE CONDITION The number of rejects can be directly influenced by the technique used to load the cassettes and the qual ity of the currency Notes loaded into the mechanism cassettes must be in fit condition 1f a high level of performance low reject and failure rate is expected from the unit Fit notes are defined as those that do not possess any of the defects listed here lt Norte DEFECTS Adhesive or sticky substances on the surface of the paper Tears extending more than 1 2 from the edge of the currency Tears holes or missing sections in the body of the currency Tape on the surface of the currency used for repairing patching or any other purpose Staples pins or any other foreign body attached to the notes Corner folds of a size greater than 1 2 on either axis Two or more notes joined by any means 00000000 Excessively crumpled or crinkled notes PREPARING NOTES Use the following procedures to prepare notes before inserting them into a note cassette PREPARING USED NOTES Remove the band around each bundle of notes Remove foreign objects e g pins paper clips crumbs etc Remove torn or very worn n
5. Time Delay Override 1f feature is programmed Always perform this operation with the door s open 1 Must add second code See ADD USER e Second user CAN NOT be Disabled or Removed 2 Entry of Over ride code during Delay period will open lock Battery Low Warning Repeated beeping during an opening indicates that the battery 1s low and needs to be replaced Recommend replacement of battery at least twice annually The battery box is located on the inside of the door Note If the lock will not operate 1 e repeated beeping or no beeping while the door 15 closed and locked battery must be energized from the two external terminals on the front of the push button panel To energize the lock connect a 9 volt alkaline battery on the external terminal points Maintain contact enter a valid combination and turn the dial clockwise to open the lock Note You must maintain battery contact at all times throughout this procedure Changing the Battery 1 Open the ATM vault door s Remove the battery box cover by pull ing the front portion away from the vault door 2 The connector 1s easily removed by unsnapping it from the two 2 terminal on the top of the battery 3 Remove the old battery Install connect a new 9 volt alkaline battery 4 Push the battery and the leads completely up into the battery compart ment 5 Reinstall the cover and test the unit several times before closing the vault door a Ls
6. 01300 00023 T7 PCI EPP Lithium Battery ine S Triton THis PAGE INTENTIONALLY LEFT BLANK A 4 iritan IM 5 SUPPLEMENT KEY MANAGEMENT PROCEDURES T7 PCI EPP CANCEL TS T7 PCI EPP T5 Key MANAGEMENT PROCEDURES DIFFERENCES WITH THE T5PCI EPP KEYPAD YOU MUST NOT REMOVE BATTERY FROM FIRST CONNECTING A NEW BATTERY THIS T5 EPP wiLL BE PERMANENTLY DAMAGED IF UNPOWERED AND BATTERY IS REMOVED BEFORE CONNECTING A NEW BATTERY gt USER PASSWORDS MUST BE AT LEAST 8 CHARACTERS RATHER THAN 6 gt EPP WILL PROMPT WITH ERROR IF FEWER CHARACTERS ENTERED AND THEN TAKE YOU BACK TO PASSWORD ENTRY AT POINT YOU LEFT OFF gt THERE IS NO WAY TO CLEAR THE PASSWORD HIT CANCEL AND START OVER gt No lt CLEAR gt OR lt BACKSPACE gt ON KEY ENTRY gt F ERROR IS MADE IN KEY ENTRY HIT lt CANCEL gt AND START KEY ENTRY OVER FROM BEGINNING OF FIRST KEY HALF gt YOU MAY ONLY ENTER IN NEW KEYS NO CHANGE KEY FUNCTIONALITY gt You HAVE 10 MINUTES TO ENTER IN BOTH USER PASSWORDS BEFORE TIMEOUT IF TIMEOUT OCCURS YOU MUST START KEY ENTRY OVER FROM SCRATCH THIS WILL AFFECT STAGING OF UNITS CANNOT ENTER ONE KEY HALF AT WAREHOUSE AND OTHER HALF IN FIELD gt PasswoRD ENTRY CLEAR WILL TAKE YOU BACK TO KEY MANAGEMENT PAGE RE ENTER PASSWORD TT SB 2 B lritan SUPPLEMEN
7. Informational and promotional messages that are displayed to the customer on screen or printed on receipts Coupons Coupons can be printed by the receipt printer Prizes may be awarded to customers based on random and or withdrawal amount based transactions Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect M software STATUS MONITORING The ATM can periodically transfer status information to the host processor In addition Triton Connect M remote monitoring software can be used to view the journal monitor operation and alarm conditions update operating parameters and reset the terminal UL 291 Business Hours Service Business hours cabinet means currency should be removed from the dispenser and stored in a safe location when the business 1s closed to the public FRONT ACCESS CABINET Allows access to the dispensing mechanism and currency cassette from the control panel side of the unit Weight of the RL331X Approximate 140 Ibs Shallow cab 63 Kilos Dispenser B iritan MODEL RL331X USER MANUAL THis PAGE INTENTIONALLY LEFT BLANK i cen SECTION 2 BASIC OPERATION a agl MODEL RL331X USER MANUAL This section describes the basic operation of the terminal The following topics are covered 1 2 3 4 CONTROL PANEL Layout Describes the layout of the terminal s control panel KEYPAD OPERATION Describes the use of th
8. LIMITATION OF DAMAGES TO THE EXTENT PERMITTED BY LAW THIS ATM SOFTWARE INCLUDING ALL INCORPORATED THIRD PARTY SOFTWARE AND DERIVATIVES IS PROVIDED AS IS TRITON MAKES NO REPRE SENTATIONS WITH RESPECT TO AND DOES NOT WARRANT THE PERFORMANCE OR RESULTS YOU OR YOUR CUSTOMERS MAY OBTAIN BY USING THE ATM TRITON SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION WARRANTIES OF QUALITY PERFORMANCE NONINFRINGEMENT AND MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE TRITON MAKES NO REPRESENTATIONS OR WARRANTIES AND ASSUMES NO OBLIGATIONS TO YOU OR YOUR CUSTOMERS WITH RESPECT TO ANY TRANSACTION OR SERVICES ACCESSED AND OR UTILIZED IN CONSUMER INITIATED TRANSACTIONS MADE FROM THIS ATM IN NO EVENT WILL TRITON ITS AFFILIATES DIRECTORS OFFICERS EMPLOYEES AGENTS OR SUP PLIERS BE LIABLE TO YOU UNDER ANY THEORY OF TORT CONTRACT STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY PUNITIVE CONSEQUENTIAL INCIDENTAL SPECIAL OR SIMILAR DAMAGES INCLUDING ANY LOSS PROFITS OR LOST SAVINGS EVEN IFA TRITON AGENT OR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM AGES OR FOR ANY CLAIM BY ANY THIRD PARTY YOUR SOLE REMEDY AGAINST TRITON FOR DEFECTIVE PERFORMANCE OF THE ATM SOFTWARE WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE ATM AND OR THE ATM SOFTWARE AT TRITON S SOLE DISCRETION Any warranty pertaining to the ATM its mechanical components
9. ND Fi ae 7 Aene Ww fatter W BE C5 Triton APPENDIX C THIS PAGE INTENTIONALLY LEFT BLANK Triton C6 CONET 4 APPENDIX D MECHANICAL LOCKS APPENDIX D Entering the Combination Change Index Opening Index There are two marks on the dial ring Refer to Figure 1 The index at the top is used for opening the lock The index 30 degrees to the left 1s used only when changing the combination The dial should always be turned slowly and evenly A revolu tion is counted each time the selected number is aligned with the opening index DO NOT TURN THE DIAL BACK TO COMPENSATE FOR OVER DIALING A NUMBER If when dialing the combination any number 15 turned beyond the index the entire sequence must be repeated Locks are shipped Figure 1 The changing and opening on a single number factory setting of 50 To unlock turn the macs on meda rizo ihe mechanical dial to the left counterclockwise FOUR turns stopping on 50 Then turn the dial to the right until the bolt is retracted The Mas Hamilton lock is the only mechanical lock shipped with a factory combination of 50 25 50 UNLOCKING A 3 NUMBER COMBINATIONS EXAMPLE 25 10 25 1 Turn the dial to the LEFT stopping when 25 is aligned with the opening index the FOURTH time 2 Turn the dial to the RIGHT stopping when 10715 aligned with the opening index the THIRD time 3 Turn
10. confirms successful completion of the transaction and sends a confirmation message back to the processor If the request was for a cash withdrawal an Electronic Funds Transfer EFT takes place to debit the funds including any surcharge fee if applicable from the customer s bank account and credit the funds to the processor s bank account The processor forwards a confirmation message to the ATM and an authorization to dispense currency in the case of a cash withdrawal The ATM dispenses the requested currency 1f necessary and provides the customer with a printed receipt as a record of the transaction The processor credits the merchant s account for the amount of any cash withdrawals plus surcharge fees 1f collected typically by the end of the next business day 2 E iritan MODEL RL331X USER MANUAL The terminal provides voice feedback via an integrated output jack enabling sight impaired users to plug in a set of headphones and receive spoken instructions to assist them using the ATM Figure 2 7 A raised symbol helps a user locate the headphone jack The ATM will automatically detect when a headphone has been plugged into the jack and will immediately switch into voice mode Initially a brief spoken tutorial will orientate the customer to the ATM control panel interface Once the customer begins a transaction spoken prompts will provide feedback and guide the customer through the successful ac
11. exclusive of the ATM software shall be gov erned and controlled by any warranty given to you by Triton in a separate document accompanying this ATM The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or effectiveness of other remedies GOVERNING LAW This License Agreement shall be governed by the laws of the State of Mississippi and by the laws of the United States excluding their conflicts of laws principles SEVERABILITY In the event any provision of this License Agreement is found to be invalid illegal or un enforceable the validity legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired ENTIRE AGREEMENT This License Agreement and the accompanying Limited Warranty set forth the entire agreement between you and Triton supersedes all prior agreements whether written or oral with respect to the ATM Software and may be amended only in writing signed by both parties BP GEOR se snc cones non APPENDIX A COMPLIANCE EMISSION STATEMENTS DISCLAIMER The manufacturer of the Automated Teller Machine ATM product s described herein makes no representations or warranties either expressed or implied by or with respect to anything in this manual and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect special or consequential damages Information in this document is subje
12. necessary to enter alphabetic characters a procedure that s available with the On Screen keypad explained on next page CANCEL air Figure 2 3 Alphanumeric keypad CTRL 2 3 B Iriton MODEL RL331X USER MANUAL To enter text characters into the dialog boxes that are displayed by the Management Functions press the F8 key to display the screen keyboard Use the keys described below to navigate and enter required data see Figure 2 4 The Arrow keys lt and gt lt 8 gt key Up and the lt 0 gt key Down navigate the keyboard Press ENTER key to select the highlighted key entry Press the lt CTRL gt key to switch between upper and lower case characters e Press the CANCEL key to Exit the keyboard Press the CLEAR key for the Backspace operation Press the 1 key to reposition the keyboard to another location on the display Press the 2 key to positon the cursor on a new line mercerie 12 5 6 7 8 Down Exit CLEAR Backspace 4 PT TIT IT Figure 2 4 On screen keyboard 2 4 E iritan Basic OPERATION The terminal operates as a menu driven system Messages and menu options presented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the k
13. the boxes are dam aged etc Keep all of the packaging for inspection by the shipping company e Ifyou unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages e You must file a claim with the shipper for shipping damages immediately after reporting the damages B 5 a s ritan APPENDIX B Should you specify the carrier we recommend that you explore with this chosen carrier the policies and proce dures regarding shipping damage claims prior to selecting them as your preferred carrier If the equipment receives structural damage and 15 in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replace ment unit Triton s repair technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase price of the damaged unit minus the cost of returning the unit to like new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field Therefore we will not ship primary structural parts such as a cabinet head or main cabinet body for repair in the field AUTHORIZED INSTALLATION AND SERVICE PROVIDERS Triton utilizes several nationwide and regional authorized third party maintenance providers Triton recom mends all ATMs be installed and
14. the dial to the LEFT stopping when 25 is aligned with the opening index the SECOND time 4 Turn the dial slowly to the RIGHT until the bolt retracts LOCKING THE LOCK Turn the dial to the LEFT at least four full revolutions CHANGING THE COMBINATION Select three new numbers DO NOT use any number between and 20 for the last number For maximum security do not use numbers that end in 0 or 5 and do not use numbers in sequence e g 27 48 86 is not as good as 27 86 48 Perform the following steps 1 Dial the existing combination on the opening index see steps 1 2 3 previ ously or the directions for opening when on the factory setting Open door of container 2 Refer to Figure 1 Dial the existing combination again using the changing index 3 With the last number set at the changing index hold the dial securely and insert the change key in the keyhole in the back of the lock Make sure the wing 15 entirely inside the lock and comes to a positive stop see Figure 2 cancer mmo eet before turning the key turn clockwise to allow a new combination 4 Turn key one quarter turn to the LEFT see Figure 2 With the change key be entered in this position set the new combination as follows a Turn the dial to the LEFT stopping when the first number of the new combination aligns with the changing index the FOURTH time b Turn the dial to the RIGHT stopping when the second number 15 aligned with the changing in
15. B Triton WHERE MONEY COMES FROM S MODEL RL331X AUTOMATED TELLER MACHINE USER MANUAL TDN 07103 00222 September 10 2010 CORPORATE HEADQUARTERS 21405 B Street Long Beach MS 39560 Phone 228 575 3188 Fax 228 575 3200 COPYRIGHT NOTICE 2010 Triton All Rights Reserved TRITON logo is a registered trademark of Triton Systems of Delaware LLC MODEL RL331X USER MANUAL DOCUMENT UPDATES Sep 10 2010 Original B Triton ooo oenn MODEL RL331X USER MANUAL NOTICES Copyright Delaware Capital Formation Inc 2007 2010 ALL RIGHTS RESERVED This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Triton Systems of Delaware LLC The information in this publication has been carefully checked and 1s believed to be accurate However Triton Systems of Delaware LLC assumes no responsibility for any inaccuracies errors or omissions that may be contained this document In no event will Triton Systems of Delaware LLC be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Triton Systems of Delaware LLC reserves the right to make improvements in its documentation and the products it describes at any time wit
16. I EPP Failure to follow the explicit instructions will permanently damage the keypad SUPPLEMENT T7 T5 KEY MANAGEMENT FUNCTIONS EM 1 2 E iritan INTRODUCTION Important features of the RL331X series ATM are highlighted in the following list O Highly reliable state of the art operating system PC platform design The RL331X uses Microsoft Windows CE 5 0 operating system with Triton s X2 technology Supports Windows file formats for adding custom logos and advertisements In addition it features Triton s completely custom design X2 motherboard with integrated modem Modular architecture eases troubleshooting and servicing Front access unit accommodates single cassette SCDU or SDD Only one cabinet design shallow accommodates the dispenser mechanism offered Cabinet available in UL 291 Business Hours only Cash must be removed after hours 8 0 203mm widescreen color LCD display T7 amp T5 PCI compliant EPP to comply with international encryption standards and Triple DES compliant 1 3 2 E iritan LI LI MODEL RL331X USER MANUAL Easy to install small footprint design makes placement easier and configure terminal parameters by software supports communication types TCP IP standard dial up 56K baud Triton USB modem integrated on motherboard VSAT satellite Radio Pad and wireless optional Note For wireless option please contact your accoun
17. IREMENTS This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada Cet appareil numerique de la classe A est conforme a la norme NMB 003 Canada UK AUSTRALIA SOUTH AFRICA REQUIREMENTS Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ritan A 4 APPENDIX B WARRANTY SERVICE STATEMENT B 1 APPENDIX B WARRANTY STATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufac turer s published specifications and as outlined in the Manufacturer s booklet entitled Thirteen Months Parts Only Limited Warranty for thirteen months from date of shipment in Long Beach MS Distributor acknowl edges that it has received a copy of such booklet that it has read its entirety and that it understands and agrees with its contents Manufacturer s warranty shall not apply to any damage resulting from abuse neglig
18. ITY IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL INDIRECT SPECIAL CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT veer cons nou B 2 WARRANTY STATEMENT DEFENSE OF INFRINGEMENT CLAIMS If notified promptly in writing of any action and all prior claims relating to such action brought against the Distributor based on a claim that Distributor s use of the goods infringes a patent or other intellectual property right and if given access by Distributor to any information distributor has regarding such alleged infringement Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise In the event that a final injunction shall be obtained against the Distributor s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right Manufacturer will at its option and at its expense either procure for the Distributor the right to continue using the goods replace or modify the same so they become non
19. S cscsccosscacawssnsascesecesesaasuataccouseqcesaesseasssucen sasnesessnccuesessesaasecusesseceensnsacassece 3 5 gt Me 3 7 SECTION 4 GENERAL IVEAINTENA NC Eososessecsesavessstsecenacceoanevewsentseenanasucecaxeseeeassaveserecesenss 4 1 PROM pe MIEE 4 2 REPLENISHING THE RECEIPT APE eene queni 4 2 CLEANING 4 5 THE B 9 20 O O 4 5 CARD ISEADER OBA EPP RO 4 5 E Triton MODEL RL331X USER MANUAL CONTENTS APPENDIX A SOFTWARE LICENSE AGREEMENT eccccccsccccscccccscccccccccccccccocccccssccccsccoscccecs A 1 APPENDIX WARRANTY STATEMENT B 1 APPENDIX ELECTRONIC LOCKS ccccccscssscsccccccccsccccccccccccsccccccccccccccccsccccccccccscccscocces C 1 APPENDIX D MECHANICAL LOCKS cccccccccccccscccccccccccccccccccccccccccccccccccccccccscccccccccscsccecs D 1 SUPPLEMENT T7 T5 EPP BATTERY REPLACEMENT PROCEDURES 0 SA 1 SUPPLEMENT B KEY MANAGEMENT iscocccccccccccccccccccccccccccccccccccccsccsccccccccccccccscccccccscces SB 1 V B Iritan MODEL RL331X USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK E Triton SECTION 1 INTRODUCTION MODEL RL331X USER MANUAL The User manual describes the operating featu
20. T B Key MANAGEMENT PROCEDURES D ENTER MANAGEMENT FUNCTIONS gt MAIN MENU gt KEY MANAGEMENT Select an option by pressing the appropriate number on the keypad Press CANCEL to return to previous menu Terminal Close Functions 5 System Parameters Terminal Configuration Password Maintenance 2 THE SET PASSWORD INITIALIZATION PROMPT APPEARS PRESS lt ENTER gt Passwords The passwords have not been initialized No other function may be performed in the secure area until it is set 3 SELECT SET PASSWORD OPTION Select an option by pressing the appropriate number on the keypad Pross OK to Exit Pross F1 for SB 3 NOTE PREVIOUSLY USERS HAD TO ENTER THE INITIAL PASSWORD OF SIX 6 ZEROS BEFORE BEING ALLOWED TO SET THE PASSWORDS THIS IS NO LONGER REQUIRED FOR T5 PCI EPP ONLY gt SELECT Set USER 1 ASSWORD OPTION ENTER NEW PASSWORD FOR USER 1 PASSWORDS CAN BE ANYWHERE FROM 8 TO 16 DECIMAL DIGITS PRESS lt ENTER gt gt YOU WILL BE PROMPTED AGAIN TO CONFIRM THE NEW PASSWORD R E ENTER NEW PASSWORD PRESS lt ENTER gt AFTER THE PASSWORD IS INITIALIZED THE SET USER 1 PASSWORD OPTION CHANGES TO CHANGE USER 1 PASSWORD an option try pressing the number on thee keypad Press OK to Exil Press FI for Help by pressing the number on the keypad Press
21. TER gt Enter PIN Master Key Check digits 98 23 17 Press ENTER to accept or CANCEL to terminate key entry SB 7 3 E Titan TS T7 A PROMPT APPEARS TO ENTER THE SECOND KEY PART 42 YOU WILL BE PROMPTED THAT THE KEY WAS SUC PRESS lt ENTER gt CESSFULLY CHANGED PIN Master Key Press ENTER to input the second key part REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY 41 USER 2 ENTERS THE SECOND KEY PART 32 CHAR IF REQUIRED ACTERS REFER TO STEP 9 FOR ENTERING KEYS PPPOE THE CHECK DIGITS PROMPT APPEARS SB 8 B lritan
22. are but only in connection with the operation of this ATM subject to the terms and restrictions set forth in this License Agreement You are not permitted to use the ATM Software in any manner not expressly authorized by this License You acknowl edge and agree that ownership of the ATM Software and all subsequent copies thereof regardless of the form or media are held by Triton or its suppliers The software is licensed for use on this specific Triton ATM product and may not be used on any other product Otherwise the supporting documentation 1f any may be copied only as essential for backup or archive pur poses in support of your use of the ATM You must reproduce and include all copyright notices and any other proprietary rights notices appearing on any copies that you make ASSIGNMENT NO REVERSE ENGINEERING You may transfer the ATM Software to another party but only in connection with a transfer of all your right title and interest in and to this ATM and if such party ac cepts the terms and conditions of this License Agreement If you transfer the ATM you must at the same time transfer the supporting documentation if any to the same party or destroy any such materials not transferred Modification reverse engineering reverse compiling or disassembly of the ATM and or the ATM Software is expressly prohibited sov cones nou 2 SOFTWARE LICENSE AGREEMENT COMPLIANCE EMISSION STATEMENTS DISCLAIMER OF WARRANTIES AND
23. ce technician or the serial number of a Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational problem please have available information pertaining to the nature of the trouble This includes the type of equipment examples of what is or is not happening and the name of the processor that supports your terminal All questions pertaining to the settlement of accounts transaction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transactions CONTACT INFORMATION Triton Systems of Delaware LLC 21405 B Street Long Beach MS 39560 SALES 1 800 367 7191 1 228 868 1317 1 228 868 0437 Fax SERVICE 1 800 259 6672 Technical Support 1 228 868 9445 Fax Technical Support B 7 P s ritan APPENDIX B Tuis PAGE INTENTIONALLY LEFT BLANK e APPENDIX C ELECTRONIC LOCK AND BATTERY APPENDIX C Entering the Combination The electronic lock combination s consists of six digits Upon arrival the combination s of the lock should already be set at 1 2 3 4 5 6 After installation of the unit has been completed perform the following steps 1 Enter the preset combination and check for proper operation After each keypress the lock will beep After the final digit has been entered the lock will beep
24. complishment of the transaction Figure 2 7 Headphone jack location Typical 2 2 8 E iritan SDD SECTION 3 CASSETTE CLOSE CASH REPLENISHMENT OW mous P a 1 if 1 Byres SCDU MODEL RL331X USER MANUAL The purpose of this section of the manual is to describe the procedures for cassette closing and replenish ment Information concerning note handling and quality issues are explained where appropriate PLEASE READ The Model RL331X production units are equipped with the SCDU or SDD dispenser Also there will only be one style of cabinet offered which can accommodate the dispensers mentioned above Currency capacity depends upon the dispenser mechanism installed in the ATM but is also affected by note quality and thickness Typical capacities are provided the following table DO NOT be tempted to over fill the cassette RL331X DISPENSING MECHANISM DISPENSER CASSETTE RECOMMENDED REJECTED NOTE MAXIMUM CAPACITY CAPACITY SCDU 1000 Notes SDD 1800 Notes Less than 100 The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer s withdrawal request The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed Some situations that could cause the mechanism to reject notes are 1 Multiple notes stuck together 2 Note width too short or long
25. ct compartment 15 located above the cassette M um UCM a EN Removing note tray from the dispensing Removing rejected notes mechanism Note You may wish to record the number of notes removed from the reject compart ment for use when balancing the note tray against the cassette day close records Loading the Note Tray Pull the packer plate to the rear of the tray toward the handle Ensure the packer plate 1s fully back Maintain pressure on the packer plate as needed while loading notes 2 Count the number of bills that remain in the cassette 1f any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The Total number of these bills will be entered in the Enter Cassette Quantity option 3 5 MODEL RL331X USER MANUAL Place the currency into the cassette Allow at least one inch of clearance between packer plate when it 15 fully retracted and the currency This will allow the packer plate to compress the currency Release the packer plate against the notes Close the lid and lock with the security key Using the handle slide the note tray into the dispensing mechanism Make sure the note tray 15 fully inserted Ensure the Reject door is closed Close and lock the security container m 3 6 5 iritan CASSETTE CLOSE CASH REPLENISHMENT
26. ct to change without notice and does not represent a commitment on the part of the manufacturer Emissions EMI A CAUTION US Requirements This device complies with Part 15 of the FCC ADDO VADY rules Operation is subject to the following two 2 Triton Systems could void the regulatory compliance approval and the warranty Use of this product in a conditions manner other than those described in this manual 1 This device may not cause harmful interference may result in personal injury 2 This device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area 1s likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment CANADIAN REQU
27. ctions are handled If the transaction was processed successfully the customer is prompted to retrieve the requested cash for withdrawal transactions and or the applicable transaction receipt as needed If the transaction was declined a short receipt indicating the problem is printed B iritan Basic OPERATION PROCESSOR ATM BANK Figure 2 6 ATM transaction processing The ATM sends the customer transaction request to a processor A processor 15 a financial intermedi ary such as an Independent Sales Organization ISO bank or other financial institution that provides transaction processing services for ATMs The ATM must be set up with a particular processor before customer transactions can take place The processor routes the transaction to the appropriate ATM network An ATM network 15 a regionally or nationally organized clearing house for financial transactions that deals directly with the appropriate financial institution such as the customer s bank or credit card company in order to complete the transac tion The processor will select the appropriate network to use based on factors such as the type of ATM or credit card used location of the customer s bank or other considerations The transaction may be transferred between several networks before ultimately reaching the customer s bank or credit card company The ATM network routes the transaction to the appropriate bank or other institution
28. dex THIRD time U c Turn the dial to the LEFT stopping when the third number 15 aligned with the changing index the SECOND time Holding the dial in this po S sition turn the change key back to the RIGHT and remove it See Figure Figure 3 After entering the last number mati 1 th bination turn the change k 3 The new combination you have chosen is now set in the lock D one quarter turn counterclockwise and TEST THE NEW COMBINATION BEFORE CLOSING THE DOOR remove the key SUPPLEMENT A TS AND T7 PCI EPP BATTERY REPLACEMENT PROCEDURES T5 PCI EPP BATTERY REPLACEMENT CAUTION You_must not remove battery from EPP without FIRST connecting a new battery This EPP will be permanently damaged if unpowered and battery is removed before connecting a new battery OTT I ma EXISTING BATTERY DO NOT REMOVE BEFORE CONNECTING A SPARE BATTERY FIRST The spare battery for the TS PCI EPP may be purchased from Triton Systems P N 01300 00025 5 PCI EPP Lithium Backup Battery S Triton pne SUPPLEMENT A T5 T7 PCI EPP BATTERY REPLACEMENT PROCEDURES 7 PCI EPP BATTERY REPLACEMENT IMPORTANT You may remove the battery without risk of damage to the EPP You have approximately 1 2 minutes to replace with a spare battery before losing the data stored keys passwords in the keypad s The spare battery for the T7 PCI EPP may be purchased from Triton Systems P N
29. e alphanumeric keypads MENU BASED OPERATION Gives a general overview of the terminal display interface CUSTOMER TRANSACTIONS Summarizes the actions involved in typical customer transactions In addition the voice enabled transactions feature 15 described The user interface of the terminal consists of the LCD screen receipt chute card reader speaker headphone jack visually impaired and 24 keys on three keypads The Function keys are arranged in two four key groups one group on either side of the LCD display The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD screen The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act Figure 2 1 LCD screen Function keys Receipt Card chute Reader Main Keypad Figure 2 1 Control panel layout 2 2 Basic OPERATION The eight 8 keys arranged in two four key groups are called screen function keys A screen function key is only active when a corresponding function or menu option is present next to that key The Function keys are designated F1 through F8 as shown in Figure 2 2 Fl Eo F2 F6 F3 F7 F4 F8 Figure 2 2 Function key layout The entry of numeric characters via the main keypad 15 straightforward simply press the desired key However 1n certain Management Function screens it may be
30. eaning card and discard They are designed to be used only once S Triton MODEL RL331X USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK B Triton APPENDIX A SOFTWARE LICENSE AGREEMENT COMPLIANCE EMISSION STATEMENTS APPENDIX A AUTOMATED TELLER MACHINE ATM SOFTWARE END USER AGREEMENT IMPORTANT PLEASE READ CAREFULLY BY INSTALLING OR OTHERWISE USING THE ATM YOU AS THE OWNER OR LESSEE OF THE ATM AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS INCLUDING WITHOUT LIMITATION THE WARRANTY DISCLAIMERS LIMITATIONS OF LIABILITY AND TERMINATION PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTWARE CONTAINED IN THIS ATM AND IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE INC Triton TO YOU PURSUANT TO THIS AGREEMENT IF YOU DO NOT AGREE TO OR ARE NOT WILLING TO BE BOUND BY THE TERMS AND CONDI TIONS OF THIS AGREEMENT DO NOT INSTALL OR OTHERWISE USE THIS ATM AND PROMPTLY CONTACT YOUR VENDOR INSTALLING OR OTHERWISE USING THE ATM INDICATES THAT YOU ACCEPT THESE TERMS This ATM is manufactured by and utilizes proprietary software owned by Triton Systems of Delaware Inc and or its suppliers All right title and interest in and to all component software installed or embedded in the ATM ATM Software including all associated intellectual property rights are and will remain the property of Triton and or its suppliers LICENSE Triton grants you a limited nonexclusive license to use the ATM Softw
31. ence accident or to any loss or damage to the products while in transit Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer No claim may be made or action brought by or through a distributor after the expiration of 14 months following any alleged breach of warranty DISTRIBUTOR S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE REPLACEMENT OR CORRECTION OFSUCH DEFECTIVE PARTS BY MANU FACTURER AT ITS ELECTION AND SOLE EXPENSE EXCEPT THERE SHALL BE NO OBLIGA TION TO REPLACE OR REPAIR ITEMS WHICH BY THEIR NATURE ARE EXPENDABLE If Manufacturer 1s unable to replace or repair the defective parts Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods No representation or other affirmation of fact not set forth herein including but not limited to statements regarding capacity suitability for use or performance of the goods shall be or be deemed to be a warranty or represen tation by Manufacturer for any purpose nor give rise to any liability or obligation of Manufacturer whatever EXCEPT AS SPECIFICALLY PROVIDED IN THIS DOCUMENT THERE ARE NO OTHER WAR RANTIES EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WAR RANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE LIMITATION OF LIABIL
32. enu The master password 1s actually made up of two 2 parts the ID and the password The master ID is 00 and cannot be changed What must be changed 15 the default master password for ID 00 of 1234 Management functions can be entered from the Top Menu screen upon startup representative screen on the next page or by pressing the Blank Key lower right corner and the number 1 at the same time It will ask you to enter the ID and Password Press 001234 It will then take you to the main management menu Select 4 Password Maintenance 1 Change User Password Enter the new password ONLY You are user 00 and already logged in so putting 00 here is not neces sary The new password can be 4 12 digits Do not use birthdays telephone numbers social security numbers or the like Make it something you can remember but not so difficult as to be forgotten Guard it closely If the password 1s lost or forgotten Triton can provide a reset for a charge If you will have additional people that will be accomplishing closes and replenishing cassetes you may add them and provide passwords here New users can be ID 01 99 Refer to document 07100 00016 Configuration Manual for further terminal setup procedures Take this opportunity to change the lock combination Refer to Appendix C or D for your lock The same rules for combination numbers as passwords apply 2 5 m 5 iritan MODEL RL331X USER MANUAL If you do n
33. eys located to the left and right of the display For the purpose of security many screens time out after a preset time interval usually 30 seconds The time out length may vary depending on the function being performed When a screen time out occurs a screen is presented which asks the user if more time is needed If the user chooses NO the Customer Welcome screen will be presented If YES 1s chosen the user is returned to the function that was active prior to the time out If the user does not make a selection within an ad ditional 30 second countdown period the terminal will automatically go to the Customer Welcome screen Ensure all procedures in the Installation Guide have been accomplished The unit should be off with the power cord and communications cable connected Power on the unit by placing the power switch on the power supply to the on position Shortly after the unit is turned on the top menu will be displayed An example top menu 15 shown in Figure 2 5 An Error Code of 246 WILL be displayed upon first start up You MUST change the master password before any other configuration operations will be allowed From the top menu you can either 1 Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS 2 Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS Note You will have to enter an appropriate password to view the Management Functions m
34. g delay period Programmable Features The locks are initially set with the standard features a single 6 digit code Based on your requirements addi tional features may be added in the lock BUT THEY MUST BE PRE PROGRAMMED by Triton prior to shipment of the unit The programmable features are listed below s Triton gt ELECTRONIC LOCKS AND BATTERY Manager Factory set to 1 2 3 4 5 6 Add remove second user Enable disable second user Dual Code Two 2 combinations required to open Silent Signal Alarm Optional alarm box required Duress signal if last number of code s is entered using one 1 number higher or one 1 number lower Time Delay Delay period 1 99 minutes Open period 1 19 minutes Time Delay Override Ability to add second combination to override delay period Disable Lock Optional alarm box required Input signal disables opening of lock by valid code If your lock s have some of these features programmed the lock the following describe the operations of each Add User If Manager Time Delay Override Remote Override or Dual Combination feature programmed Always perform this operation with the door s open 1 Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two 2 sets of double beeps 2 PRESS 1 Lock signals twice Lock will only signal twice if the User code is not already in use It will beep once if a User 15 already installed and three 3 times if
35. gt Press ENTER to input the second key part REPEAT SEQUENCE FOR ENTERING MAC MASTER KEY 10 USER 2 ENTERS THE SECOND KEY PART 32 CHAR IF REQUIRED ACTERS REFER TO STEP 8 FOR ENTERING KEYS PPP SB 5 E Titan TS T7 ENTER MANAGEMENT FUNCTIONS gt MAIN MENU 4 THE T7 USER PASSWORDS ARE INITIALLY SET TO gt KEY MANAGEMENT SIX 6 ZEROS SIMILAR TO VEPP BEFORE BEING AL LOWED TO SET THE PASSWORDS 66 99 Select an option by pressing the appropriate number on the keypad SELECT SET USER P ASSWORD OPTION Press CANCEL to return to previous menu ENTER NEW PASSWORD FOR USER 1 PASSWORDS CAN BE ANYWHERE FROM 6 14 DECIMAL DIGITS PRESS ENTER 1 2 3 Terminal Close Diagnostics gt YOU WILL PROMPTED AGAIN TO CONFIRM Functions THE NEW PASSWORD R E ENTER NEW PASSWORD PRESS lt ENTER gt El E AFTER THE PASSWORD IS INITIALIZED THE SET USER Password system Terminal Maintenance Parameters Configuration 1 PASSWORD OPTION CHANGES TO CHANGE USER 1 PASSWORD SA a Key Management Terminal Status Language English on option by p Press OK to Exit Press FI for Help 2 THE SET PASSWORD INITIALIZATION PROMPT APPEARS PRESS lt ENTER gt Unrtiolizcd Passwords The passwords have not been initialized No other function may be performed in the
36. hout notice or obligation TRADEMARK ACKNOWLEDGEMENTS Microsoft Windows 15 a registered trademark of Microsoft Corporation in the United States and or other countries Triton Connect is a trademark of Triton Systems of Delaware LLC VISA is a registered trademark of VISA of the United States and other countries iii 2 iritan MODEL RL331X USER MANUAL CONTENTS SECTION JT S INTRODUCTION 1 1 1 2 FEATURE GG CHANGES 1 3 STANDARD O O P 2 4 SECTION 2 BASIC OPERATION ce sessq secses vens quNu Ec eusPa dod ene e anE EE TR CUIU dE SURE E SU VUE Res ERES P REO EYES 2 1 NK ODO ON m 2 1 COIN TO Te AINA NR 2 2 FONCTION 6544 1 zadu 2 3 P me 2 3 ON SCREEN KEYPAD OPERATION 2 4 MENU BASED OPERATION cece sce ts ene tasters 2 5 CUSTOMER TRANSACTIONS MERERI 2 6 2 8 SECTION 3 CASSETTE CLOSE CASH REPLENISHMENT cccccccccccscccccccccccccccccccccccccccces 3 1 3 2 DISPENSING MECHANISM pe edu mi PIE M RD URN DM EN du onu EE 3 2 O O O 3 3 PREPARING NOTES 3 3 CASSETTE C LOSE PROCEDURE 3 4 CASSETTE
37. infringing or grant the Distributor a credit for such goods as depreciated and accept their return The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufacturer Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement or claim thereof 15 based upon 1 the use of the goods in combination with other goods or devices which are not made by Manufacturer 11 the use of the goods in practicing any process 111 the furnishing to the Distribu tor of any information date service or applications assistance or iv the use of the goods with modifications made by the Distributor The Distributor shall hold Manufacturer harmless against any expense judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer s com pliance with the Distributor s designs specifications or instructions No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer THE FOREGOING STATES THE ENTIRE LIABILITY OF MANUFACTURER WITH RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHT BY THE GOODS OR ANY PART THEREOF OR BY THEIR OPERATION B 3 a s ritan APPENDIX B INTERPRETATION AND OTHER PAROLE EVIDENCE This writing 15 intended by the parties as final expression of their agreement and is intended also as a complete and excl
38. ng the end of the new paper roll to itself Use scissors to cut off all of the paper up to and including the glue tab producing a clean square cut Remove the plastic spindle from the old paper roll and insert into the new roll of paper Use a 5 inch roll of 58 mm wide thermal paper printer applicable with a small center Replacement paper is available from Triton Be sure the spindle is inserted so that the paper will feed from the BOTTOM of the roll when it is installed on the paper bracket and facing the rear where it will curl back under the tension bar Rear Front Paper Guide Place the new roll back on the paper bracket by sliding the small slotted end of the spindle onto the slot in the bracket as shown Note that the paper feeds from the BOTTOM of the roll toward the rear S Tritan MODEL RL331X USER MANUAL 9 Feed the end of the paper over the stationary bar around and under the tension bar and into the Printer Paper Guide Illustration from step 7 Push the paper forward into the printer The printer will activate and automatically feed the paper through the printer and present approximately 4 inches of paper out the front NOTE A new full roll of paper will be heavy enough to produce a loop as shown at the right This is normal As the roll de pletes the loop will get smaller and even tually contact the Tension Bar This view from the opposite side for clarity A diagram is posted on
39. of the equipment or any associated equipment cost of capital cost of substitute or replacement equipment facilities or services downtime purchaser s time the claims of third parties including customers and injury to property DISCLAIMER OF WARRANTIES The warranty stated above 1s the only warranty applicable to this product All other warranties expressed or implied including all implied warranties of merchantability or fitness for a particular purpose or quality of ser vice are hereby disclaimed No oral or written information or advice given by Triton its agents or employees shall create a warranty or in any way increase the scope of this warranty SHIPPING DAMAGE All equipment is shipped Free On Board FOB Triton s facilities The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment be damaged in the process of shipment or delivery to your place of destination we recommend the following course of action If possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If this 1s not possible call them as soon as possible to report the damage Take photographs of the damaged packaging prior to opening the boxes If this is not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how
40. ommunications security PCI COMPLIANT ENCRYPTING PIN Pap EPP ENTRY DEVICE SUPPORT Secure EPP device encrypts the customer PIN during a transaction Triple DES and PCI compliant Murri LANGUAGE SUPPORT Enables the customer to select a preferred language such as French Spanish for customer screens and receipts 1 4 INTRODUCTION TRANSACTION AND ACCOUNT TYPE CONFIGURATION Enables selection of transactions transfers or balance inquiries or accounts savings or credit card that will be presented to the customer Does not affect availability of checking account withdrawal CASSETTE AND Day CLOSE Reports Provide summary information about the number and type of transactions being performed by the ATM ELECTRONIC JOURNAL Stores the details of each transaction in solid state memory Journal data can be retrieved printed saved to an external storage device or transferred to a remote Triton Connect computer AD Screens An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen during idle periods Ad screens are downloaded to the terminal by either using an external storage device USB jumpdrive or a remote Triton Connect computer Text only non graphic ad screens can also be displayed RECEIPT PRINTER GRAPHICS This feature allows informational or promotional graphics to be printed on customer receipts Graphics can be loaded from an external storage device or Triton Connect M MESSAGES
41. ot select a menu choice within 30 seconds the terminal will automatically default to the Cus tomer Welcome screen a benefit of this feature 1s that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power is restored B Triton error code MANAGEMENT FUNCTIONS gt CUSTOMER TRANSACTIONS gt Figure 2 5 Top menu screen A customer begins a transaction by selecting from the Customer screen options They insert their ATM card into the card reader of the terminal The card must be inserted so that the magnetic stripe can be scanned by the card reader s sensor If the customer inserts the card incorrectly a warning message will be displayed accompanied by several beeps to get their attention If there is a problem reading a card make sure the customer is inserting the card correctly Most problems are the result of inserting the card incorrectly Once the card has been read successfully a surcharge message if applicable may be displayed surcharge message may be displayed at the end of the customer s transaction selection The customer must then enter their secret Personal Identification Number PIN code Once the PIN has been entered the transaction type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds Figure 2 6 shows how ATM transa
42. otes Straighten any folded notes Figure 3 1 Removing Figure 3 2 Removing band torn worn notes NEW OR UNCIRCULATED NOTES Remove the band around each bundle of notes Separate the notes from each other by Striking the bundle hard against the edge of a table or similar object Flipping through each bundle of notes in both directions at each end Using a note counter E MODEL RL33 USER MANUAL Follow Access instructions to enter MANAGEMENT FUNCTIONS Select TERMINAL CLOSE FUNCTIONS Select CASSETTE CLOSE Q Select cassette to Close A check mark N identifies which cassette is selected 15 selected by default Press lt Enter gt Cai WEA Cenanta edd bet bor the rn Frans coi w 3 mium i G Carsrir A aah Cash 1 mas 1 D sn Sash A Close report is displayed to be printed or saved This operation will reset the number of bills in the cassette to ZERO 0 Press lt Enter gt El odi A T gi NE LI PEDES DUI m 11 i ADSL E Sn mmn i iu pum uma bi T JL FERE Tu Remove and Replenish the selected cassette Procedures for cas
43. perform this operation with the door s open 1 Must add second user to open lock See ADD USER e Second user CAN NOT be Disabled or Removed 2 After first code is entered second code must be entered within ten 10 seconds gt If Time Delay f Always perform this operation with the door s open Both codes required to open lock in Open period Silent Signal Alarm 1f feature 15 programmed AND optional Alarm Box is connected to an alarm system Always perform this operation with the door s open 1 Enter last digit of code one 1 number higher or one 1 number lower Example Code 1 2 3 4 5 6 Duress 1 2 3 4 5 5 or 1 2 3 4 5 7 2 The lock will open without any indication that the duress signal has been sent s Triton 7 ELECTRONIC LOCKS AND BATTERY Time Delay if feature 15 programmed Always perform this operation with the door s open 1 Enter valid code Delay period starts 1 99 minutes pre programmed LED flashes RED at one 1 second intervals If valid code entered during delay Delay period restarts If invalid code s entered during delay Delay period aborts 2 At end of delay period Open period starts 1 19 minutes pre programmed LED flashes RED at 1 2 second intervals Lock beeps at ten 10 second intervals 3 During Open period enter valid code s f invalid code entered during open Open period continues e If four 4 consecutive invalid codes entered WRONG TRY PENALTY starts
44. r a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty pet WARRANTY STATEMENT Limited Warranty covers normal use Triton does not warrant or cover damage occurring during shipment of the equipment or components from or to Triton s facilities e caused by accident impact with other objects dropping falls spilled liquids or immersion in liquids e caused by a disaster such as fire flood wind earthquake lightning or other acts of God e caused by failure to provide a suitable installation environment for the equipment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmental conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment e caused by the use of the equipment for purposes other than those for which it was designed resulting from improper maintenance caused by any other abuse misuse mishandling or misapplication Under no circumstances shall Triton or its suppliers be liable for any special incidental or consequential dam ages based upon breach of warranty breach of contract negligence strict liability or any other legal theory Such damages include but are not limited to loss of profits loss of revenue loss of data loss of use
45. re of the call Should it become necessary to leave a voice mail message the caller should state their name e the organization for which they work e the serial number of the equipment they are calling about e detailed description of the problem that they are experiencing and phone number where they can be reached including area code As Technical Support specialists become available they check for voice mail messages and return calls in the order in which they were received By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly Ben WARRANTY STATEMENT CALLS FOR SERVICE OR REPAIR Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment QUESTIONS ON OPERATION OF EQUIPMENT Technical support is available to owners of Triton equipment and to qualified service personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identi fication as a servi
46. res of the Model RL331X series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel The manual is divided into the following sections SECTION 1 INTRODUCTION Summarizes the basic features of the Model RL331X series ATM SECTION 2 Basic OPERATION Describes the basic operation of the terminal Control Panel Layout Keypads Function Main On Screen Menu Based Operation Customer Transaction Process VV VV V Voice Enabled Transactions SECTION 3 CASSETTE CLOSE CASH REPLENISHMENT Describes the menu functions for cassette close procedures Cash replenishment steps for each dispenser and standards are covered as well SECTION 4 GENERAL MAINTENANCE Describes normal preventative and corrective maintenance proce dures appropriate for user personnel gt Replenishing Receipt Paper gt Cleaning the Enclosure Card Reader APPENDIX A SOFTWARE LICENSE AGREEMENT COMPLIANCE STATEMENTS APPENDIX B WARRANTY STATEMENT APPENDIX C ELECTRONIC COMBINATION LOCKS APPENDIX D MECHANICAL COMBINATION LOCKS SUPPLEMENT A 7 T5 BATTERY REPLACEMENT PROCEDURES pou IMPORTANT Follow the instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T7 amp T5 PC
47. secure area until it is set 3 SELECT SET PASSWORD OPTION Select an option by pressing the appropriate number on the keypad Press OK to Ext Pross Fl for Help Dowmnlozd Working NEXT SELECT SET USER 2 PASSWORD OP TION FOLLOW THE SAME PROCEDURE FOR ENTERING A NEW PASSWORD FOR USER 2 WHEN COMPLETED THE SET USER 2 PASSWORD OP TION WILL CHANGE TO CHANGE USER 2 PASSWORD AFTER COMPLETION HIT lt CANCEL gt TO ENTER MAs TER KEYS SCREEN STEP 5 SB 6 B Tritan SUPPLEMENT B Key MANAGEMENT PROCEDURES 5 SELECT ENTER MASTER KEYS OPTION USE THE lt ARROW gt KEY TO TOGGLE BETWEEN NEW Key or ADD PART TO AN EXISTING KEY PRESS lt ENTER gt FOR THE APPLICABLE ENTRY Select New Key Add Part Use the arrow keys to select the entry method Press ENTER to continue or CANCEL to terminate key entry USER 1 ENTERS THE FIRST KEY PART 32 CHAR ACTERS REFERENCE THE KEY LAYOUT DISPLAY BELOW THE MAIN KEYPAD WILL MIRROR THE NUMBER ALPHA ENTER USER 1 PASSWORD PRESS lt ENTER gt NUMERIC KEYS ENTER USER 2 PASSWORD PRESS lt ENTER gt AFTER ENTERING THE KEYS PRESS THE lt ENTER gt OP User 1 Password TION ON THE RIGHT SIDE FUNCTION lt gt Enter PIN Master Key User 1 THE CHECK DIGITS PROMPT APPEARS Gel cl an option by pressing the Press OK to Exit Press FI for Help PRESS lt EN
48. serviced by service technicians certified by Triton This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equip ment Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product Please contact Triton s Technical Services department at 800 259 6672 for a list of our third party service pro viders and or to obtain information on the requirements and procedures for becoming a certified Triton service technician TRITON S TECHNICAL SERVICES DEPARTMENT The primary purpose of the Technical Services department is to provide assistance to customers in the operation trouble shooting and repair of equipment manufactured by Triton A toll free phone number 1 800 259 6672 is provided for convenience The Technical Services department operates to serve our customers The staff 15 trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers AUTOMATED VOICE MAIL SYSTEM Our goal is to have a live person answer 100 of all incoming calls during regular support hours On oc casion however call loads may exceed the capacity of the staff When this occurs an automated voice mail system will answer the call indicate to the caller that all Technical Support specialists are busy assisting others and ask the caller to leave detailed information about the natu
49. sette replenishment are on the following pages Caxseltie Close You may now remove and replenish the cassettes Press er ENTER when done B iritan After cassette has been reinserted in the dispenser press lt Enter gt Lock Unlock Cassettes All cassettes are now Locked Press ENTEA to continue Place selected cassette IN SERVICE A will be service Press Enter Select the cassettes place in service Enter Press continue Cancel 1 F A 2 zoo 85 al 9 21 00 Caah _4 Cassette D 50 00 Enter Cassette Quantity total number of notes NOT value for the selected cassette Press lt Enter gt to accept entry Enter Cancel L ae a E T ELT Please enter the number of bills that are in the cassette not the value A Trial Cassette Close report automatically is displayed to be printed or saved Print and retain a copy for starting point reference Press lt Enter gt to return to Close functions CASSETTE CLOSE CASH REPLENISHMENT 1 Unlock and open the security cabinet door 2 To remove note tray grasp the tray handle lift slightly and slide the tray out of the mechanism Place the note tray on a flat level surface Use the security key to unlock the cassette and open the lid 3 Remove any rejected notes The reye
50. t representative for more information Multi function dip style card reader supports magnetic stripe cards or smart cards that conform to the EMV standard Serial MCR Standard DIP US or IS65 EMV DIP Canada ONLY Graphics capable 58 mm gravity fed thermal printer designed for quiet operation Prints receipts coupons and management reports Cuts and presents receipt Mechanical standard or electronic combination lock optional Supports remote setup configuration and monitoring via Triton Connect ATM monitoring software Dispenses U S and international currency types High capacity electronic journal stores transaction details for later printout and analysis Satisfies Americans with Disabilities Act ADA specifications for height and access audio transactions for the visually impaired Complies with UK accessibility guidelines DDA and California access compliance Title 24 LED backlit signage standard MANAGEMENT FUNCTIONS Enable extensive control and customization of the ATM s operating parameters See X SCALE X2 CONFIGURATION MANUAL on web site PASSWORD PROTECTION Access to Management Functions and Key Management areas are protected with passwords MAC ENCRYPTION SUPPORT Message Authentication Code MAC data encryption protocol Provides increased protection for message traffic to and from the ATM Triple DES compliant SSL Support TCP IP with Secure Socket Layer adds another level of ATM to Host c
51. the function has not been programmed in the lock 3 Enter User code twice The lock signals twice after each valid entry 4 Ifa mistake is made wait thirty 30 seconds and repeat steps 1 through 3 Valid Code Entry Double signal after valid six 6 digit code 1s entered Invalid Code Entry Triple signal and old code 15 still valid Disable User Manager feature only Always perform this operation with the door s open 1 Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two 2 sets of double beeps 2 PRESS 2 Lock signals once User is now temporarily disabled 3 Ifa mistake is made wait thirty 30 seconds and repeat steps 1 and 2 C3 Triton APPENDIX C Reinstate User Manager feature only Always perform this operation with the door s open 1 Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two 2 sets of double beeps 2 PRESS 1 Lock signals once User is now reinstated 3 mistake is made wait thirty 30 seconds and repeat steps 1 and 2 Remove User Manager feature only Always perform this operation with the door s open 1 Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two 2 sets of double beeps 2 PRESS 3 Lock signals once User is now permanently removed 3 mistake is made wait thirty 30 seconds and repeat steps 1 and 2 Dual Code Operation if feature 15 programmed Always
52. the left side of the printer B Iriton 4 4 stationary Bar GENERAL MAINTENANCE The ATM front panel is highly durable resisting scratches and finger smudges However occasional clean ing of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used for cleaning For best results use a weak solution of a mild detergent and water Caution Avoid using abrasive cleaners on any surface of the terminal Do not spray liquid cleaner directly on the unit inside or out The Liquid Crystal Display LCD on the front of the ATM has a plastic protective window that should be cleaned only with a soft cloth dampened with a weak solution of a mild detergent and water Caution Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down inside the unit and cause damage Special cleaning cards P N 06200 00055 are available for proper maintenance of the card reader The reader should be cleaned at least once a month by inserting and removing a cleaning card as shown below It may be necessary to clean the card reader more often in locations that see heavy usage Remove the cleaning card from the sealed pouch Insert the cleaning card into the card reader and move in and out several times Remove the cleaning card and turn over to use other side Insert again several times 22 ie 9 Remove cl
53. twice and the open period will begin 2 Within four 4 seconds turn the keypad clockwise to the open position gt After the lock 15 opened the door may be opened Invalid Code Entry Lock will beep three 3 times Changing the Combination Important Always perform this operation with the door open If your unit is programmed for Dual Code see Programmable Features each code must be changed indepen dently Follow these instructions for each code change To change the combination of the lock simply follow these directions 1 Enter six 6 zeros 2 Enter the current combination initially set at 1 2 3 4 5 6 3 Enter the new six 6 digit combination twice Ifa mistake is made wait thirty 30 seconds and repeat the first 3 steps 4 Test lock combination several times before closing the door The combination is now changed Valid Code Entry Double signal after valid six 6 digit code 15 entered Invalid Code Entry Triple signal and old code 15 still valid Lockout Feature The lock includes WRONG TRY PENALTY lockout feature that prevents entry from unauthorized person nel This feature performs as follows e Entry of four 4 consecutive invalid combinations starts a 5 minute delay period LED flashes RED at ten 10 second intervals e At the end ofthe delay period two 2 more consecutive invalid combinations will restart an additional 5 minute delay Entry will not respond to a single keystroke durin
54. usive statement of the terms of their agreement No course of prior dealing between the parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and conditions Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection Whenever a term defined by the Uniform Commercial Code as adopted in Mississippi 15 used in these terms and conditions the definition contained in the code is to control MODIFICATIONS These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents WAIVER INEFFECTIVE No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation 1s supported by consideration and is in writing signed by the aggrieved party Waiver by either Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future com pliance therewith and such provisions shall remain in full force and effect STATUTE OF LIMITATIONS Any action by the Distributor or Manufacturer for breach of these terms and conditions m
55. ust be commenced within one 1 year after the cause of action has accrued APPLICABLE LAW These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi BANKRUPTCY In the event of any proceedings voluntary or involuntary in bankruptcy or insolvency by or against Distribu tor or in the event of the appointment with or without the Distributor s consent of an assignee for the benefit of creditors or of a receiver or of a liquidator then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever PARTS ONLY LIMITED MANUFACTURER S WARRANTY Triton Systems of Delaware Inc warrants the components of each ATM excluding software and related docu mentation against any defect in materials and or workmanship for a period of 13 months from the shipping date If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser s expense Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof or any attempt to repai
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