User Manual - Hope Industrial Systems
Contents
1. 12 OSD e 13 On Screen Display OSD 14 Cleaning UI 16 Glass Acrylic Touch Screen Window 16 No Protective Window LCD Surface Models 16 Troubleshooting 17 Video Trouibleshoollig 17 Touch Screen Troubleshooting rea k a Per Or RR Re rece 19 Serbie E M 20 Dp ay 20 20 EriVirontmental 20 21 FURMCUION All kaun 21 Rack Compatibility c teorici tere Renee rete E e dT d a 22 iv pM PH 22 Compliances and Certifications 5 n oer er 22 Warranty Statement T r M 23 z 2 2 2 RL15G User Manual March 2014 Safety and Regulatory Information Safety and Regulatory Information A WARNING To prevent fire or shock hazard do not expose the unit to rain or moisture Dangerously hig2. HIS HOPE INDUSTRIAL SYSTEMS A 15 RACK MOUNT INDUSTR REVISION G USER MANUAL Model No HIS RL15 _ _ _ Table of Contents Safety and Regulatory Information u INR Era EARS KE ER BERN AR RR 3 M 3 Waste Electrical and Electronic Equipment Directive WEEE 3 Mechanical DraWIBgS ULU II as aa kk D ERE EE EORR Eb x E ERE VF a px IRR 4 ena ce 4 Bottom VIOW C E 4 Rear VIEW ur 5 SiDIaur V 5 Installation Instructions see esee eee UU 6 Step 1 Prepare for 6 Step 2 Bench test Configuration eee ue a e edv 7 Install Cable Conn ctions iat ete n t ei deitate ves 7 Install Touch Sereen Diver uu L uA E sie ERE RH ERE dees 8 otep 3 Install Into FRaCK e eret ote 10 Video T 11 Setting the Timing Mode tratte 11 Control Panel
3. 44 0 20 7117 1194 Sales and Customer Service sales Hopelndustrial co uk Support and Returns support Hopelndustrial co uk Accounting Department accounting 9 Hopelndustrial co uk www Hopelndustrial co uk 2014 Hope Industrial Systems Inc SIWAY 24 RL15G User Manual March 2014
4. Warranty Statement Who is Covered This warranty covers the purchaser of this product only and is not transferable without our written consent What Does This Warranty Cover and What is the Period of Coverage We warrant this product to be free from defects in material and workmanship subject to the conditions set forth below The warranty on all industrial display products KB R2 and KB M2 keyboard series KVM2 extender series and ENCL TC and ENCL PC enclosure series remains in force for a three year period beginning on the date we invoice you The warranty period on 1 keyboards is two years and all other keyboards carry a one year warranty If Hope Industrial Systems repairs or replaces a product under warranty its warranty term is not extended What Will We Do to Correct Problems and How Do You Get Service We will repair or replace at our sole option any part of the unit which proves to be defective Replacement parts may be new or refurbished and will meet the same specifications of the original parts or unit For orders sold through our U S operations at our expense we will return the product to any location within the U S A via the shipping method of our choice Shipping fees for products returned to customers outside the U S A are the responsibility of the customer For products originally sold through Hope Industrial U K return shipping to and from Hope Industrial repair facilities and any EU member country except Cro
5. states The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2002 96 EC WEEE EE The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste but use the return and collection systems according to local law Users should contact their supplier and check the terms and conditions of the purchase contract When purchased directly from Hope Industrial Systems you may contact technical support for disposal arrangements 2 RL15G User Manual March 2014 2 3 Mechanical Drawings Mechanical Drawings Front View 482 6 19 00 37 5 mm 1 48 458 8 mm gt 18 06 Bottom View 377 8 gt 14 87 100000000000000000000 a 61 6 mm 2 42 3 2mm 0 125 gi INNER RL15G User Manual March 2014 Mechanical Drawings Rear View 377 8 gt 14 87 o 1000000000000000000000000000000000000000000 OO 0 00 o 265 4 mm 10 45 Side View 61 6 mm 2 42 Ee 265 4 mm 10 45 RL15G User Manual March 2014 Installation Instructions Installation Instructions Step 1 Prepare for Installation IMPORTANT Perform the following steps BEFORE installation of the monitor into the rack 1 En
6. to the USB port on the host computer Serial RS 232 Connection 1 Connect one end of the Serial cable to the Serial input port on the rear of the monitor Connect the other end to the Serial port on the host computer Tighten the captive Screws on the cable connectors to ensure adequate strain relief Select the appropriate driver for your operating system a If downloading from the web address listed above select the appropriate driver for your operating system b If using the included CD insert it into the host computer s CD ROM drive If the CD does not automatically run browse the contents of the CD and open the READ ME FIRST htm file in a web browser Select the appropriate driver Click to Run the software when prompted Follow on screen instructions to download and execute the touch screen driver installation Calibrate the Touch Screen Once the driver has finished installing you are ready to calibrate the touch screen Open the touch screen s Control Panel by clicking on the Elo Touchscreen icon I located in the host computer s Control Panel Under the General tab click the Align button to start the calibration routine RL15G User Manual March 2014 m Installation Instructions Step 3 Install into Rack Once you have completed the full bench test configuration and confirmed that all components are working properly you are ready to install the monitor into the rack Hope Indu
7. 6 75 Hz Supported Video 1024 x 768 60 66 70 75 Hz Standards 800 x 600 56 60 72 75 Hz 720 x 400 70 Hz 640 x 480 60 72 75 Hz 640 x 400 56 70 Hz 640 x 350 70 Hz Response Rate typical Functional Control Panel Buttons Minus Auto Adjustment Plus Power Menu Lett Menu Right On Screen Display OSD Brightness Contrast Horizontal Position Vertical Position OSD Menus Transparency Phase Clock Color Temperature Horizontal OSD Position Vertical OSD Position Graph Text Recall Language Auto Adjustment Exit Touch Screen Option 5 wire resistive system emulates a mouse Serial RS 232 and USB interface to host computer AA RL15G User Manual March 2014 21 m Specifications Rack Compatibility Rack Width 482 6 mm 19 0 preferred width Mounting 45 64 025 Physical Front Bezel Outside 482 6 mm x 265 4 mm x 3 2 mm 19 0 x 10 45 x 0 125 Dimensions W x H x D Net Weight 11Ibs Shipping Weight 15 16 Compliances and Certifications UL 60950 3 Edition cUL Recognized Component File No E212889 UL 508A Listed File No E318630 FCC Class A CAN ICES 3A NMB 3A CE Environmental EC 60721 3 Reliability WEEE Registration No WEE DJ1859ZX for UK only Enclosure UL50E File No E318630 22 RL15G User Manual March 2014 Warranty Statement
8. User Manual March 2014 in Troubleshooting Troubleshooting Video Troubleshooting IMPORTANT If using a KVM extender first try to resolve any problems using the solutions listed below If the problem still exists try bypassing the KVM extender If this fixes the problem and allows the monitor to work properly then the KVM extender is the source of the problem Please refer to the troubleshooting section of the KVM extender manual or contact Hope Industrial Systems for additional assistance Symptom Causes Solutions No image on Monitor is not powered on Press the Power button on the the screen and monitor and make sure the Power control s Power Indicator light is lit green Indicator light is Check power connections at the not lit monitor and power source No Signal Video cable is not plugged in Check the video cable connection at the message box correctly monitor PC and or KVM extender no image PC is in Power Saving Power Saving mode can usually be exited on the screen mode by moving the mouse PC is not powered on Ensure PC is powered on PC is not sending signal Connect the PC to another known working monitor to check the PC source signal No image on Video cable is not plugged in Check the video cable connection at the the screen and correctly monitor PC and or KVM extender i Power PC is in Power Saving Power Saving mode can usually be exited Indicator light is m
9. atia Cyprus and Malta will be provided using a pre paid UPS shipping label sent via email In order to receive warranty service you must get prior approval from Hope Industrial Systems To request warranty service you can telephone us at 1 678 762 9790 or 44 0 20 7193 2618 in the United Kingdom or send an email to support Hopelndustrial com If we determine that warranty service is needed we will give you a Return Material Authorization RMA number This RMA number must be conspicuously marked on the outside of the shipping box Hope Industrial Systems will not accept shipments not accompanied by the RMA number Except where otherwise noted you must ship or deliver the product to Hope Industrial Systems Freight prepaid What Does This Warranty Not Cover This warranty does not cover equipment which has been damaged due to misuse abuse or accident such as operating the equipment outside of published specifications exposure to chemicals or gases not covered by specified NEMA standards displaying fixed images for long periods of time resulting in afterimage effects improper or unauthorized repair by anyone other than Hope Industrial Systems or a service agency authorized by Hope Industrial Systems to perform such repairs fire flood acts of God or other contingencies beyond the control of Hope Industrial Systems Hope Industrial Systems responsibility for malfunctions and defects in hardware is limited to repair and replacement as s
10. d and install the latest driver from moves but does been installed the Hope Industrial website not follow my finger when touching the touch screen Touch screen has not been Activate the calibration utility In Windows calibrated systems these settings may be found at the following location Control Panel gt Elo Touchscreen gt General Tab Press the Align button Touch all targets as the appear to calibrate the touch screen Press the Green Check button when verified 2 RL15G User Manual March 2014 2 19 Specifications Specifications Display damp CPixet Piten 0297 mmxo297mm _ _ Backlight 2 CCFTs Cold Cathode Fluorescent Tube 50 000 hour brightness halr life Electrical Monitor Input 100 to 240 VAC 1 2 0 6 A 60 50 Hz Power Consumption Power Consumption DPMS lt 2 W Standby mode Environmental Transport Vibration 0 192 Hz 10 200 Hz Operating up to 10 000 feet 20 RL15G User Manual March 2014 Specifications Input Connectors HD 15 Optional input using HD 15 to 5 wire adapter see Input Signal Formats for a list of compatible video signals Optional DisplayPort input using DisplayPort to VGA adapter Input Signal Formats RGB Analog video 0 7 Vp p 75 Ohms Compatible sync modes Separate H V sync NOTE NTSC PAL composite input available call for details Horizontal Scan 24 61 kHz Vertical Scan 5
11. enu Phase Adjusts the focus and clarity of the display 101 scales are available 0 to 100 NOTE When troubleshooting image clarity problems try the Auto Adjustment function first Clock Provides a frequency tracking feature that allows the user to achieve better stability and clarity NOTE When troubleshooting image clarity problems try the Auto Adjustment function first Color Temperature There are three modes to choose from 6500K adds red to the screen image for warmer white and richer red 7500K adds blue to the screen image for cooler white 9300K adds blue to the screen image for cooler white User allows individual adjustments for Red Green and Blue Press the plus button to open the User menu 14 lt RL15G User Manual March 2014 Video Settings Menu Description Horizontal OSD lt s gt Moves the position of the OSD menu left or right Position Vertical OSD Moves the position of the OSD menu up or down Position Graph Text LE Allows the operator to choose a display that maximizes graphics 7 text quality Graphics Text works in the following resolutions 640x400 56 70 Hz 720x400 70 Hz Refer to the Specifications section of this manual for a full list of supported video standards Recall fm Returns adjustments back to factory default settings Language Ay Allows the user to choose the language used in the OSD menu Auto Adjustment ee Adjusts the size of the displa
12. et forth in this warranty statement Hope Industrial Systems shall not be liable for direct indirect incidental consequential or other types of damages resulting from the use of any Hope Industrial Systems product other than the liability stated above These warranties are in lieu of all other warranties express or implied including but not limited to the implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not apply to you You are cautioned that the performance of this product can be affected by many factors such as system configuration software application and operator control of the system It is your responsibility to determine suitability of this product for your purpose and application 2 RL15G User Manual March 2014 2 23 Hope Industrial Systems Inc US International 1325 Northmeadow Parkway Suite 100 Roswell GA 30076 United States Toll Free 877 762 9790 International 1 678 762 9790 Fax 1 678 762 9789 Sales and Customer Service sales Hopelndustrial com Support and Returns support Hopelndustrial com Accounting Department accounting Hopelndustrial com www Hopelndustrial com United Kingdom Harling Road Snetterton Norwich NR16 2JU United Kingdom Phone 44 0 20 7193 2618 Fax
13. gt Settings gt Vista Control Panel gt Personalization gt Display Settings gt Windows 7 8 Control Panel gt Appearance and Personalization gt Adjust Screen Resolution 2 RL15G User Manual March 2014 2 11 Video Settings Control Panel Buttons Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On Screen Display OSD menu 1000000000000000000000000000000000000000000 10000000 oo o CONTROL PANEL BUTTONS 100000000 100000000 000000000 100000000 r 0000000000 1 To display Main Menu press the left 4 or right gt button NOTE OSD menus and adjustments screens disappear automatically after 30 seconds 2 To select a control to adjust press the left lt 4 or right gt button to scroll through the menu 3 To adjust the control press the minus or plus button 4 To save the adjustments and return to the main OSD menu scroll to the Exit function and press the minus or plus button 12 RL15G User Manual March 2014 Video Settings Button Control Functions Minus Auto When the OSD menu IS NOT displayed Adjustment Shortcut to Auto Adjustment When the OSD menu IS displayed e Adjusts items the menu down Adjusts items in the menu
14. h voltages are present inside the unit Do not disassemble the unit Refer servicing to qualified personnel only This equipment is not intended for use in critical applications where its failure to operate would create immediate life threatening circumstances Applications including but not limited to nuclear reactor control aerospace navigation systems and life support systems are not appropriate for this product To be covered by UL 60950 34 Edition the socket outlet shall be installed near the equipment and shall be easily accessible FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the device Waste Electrical and Electronic Equipment Directive WEEE The following information is only for EU member
15. mproper image to display Screen image is Brightness and or contrast Adjust the monitor s brightness and or dim settings are not set properly contrast settings in the OSD s Contrast and Brightness menus The message The OSD has been locked to Press and hold the minus plus OSD Lock Out prevent unauthorized shut and right gt buttons for 3 seconds appears down of the monitor z 2 18 115 User Manual March 2014 Troubleshooting Touch Screen Troubleshooting Applies to touch screen monitors only To be sure that you have the most current driver please check the following Internet address http www Hopelndustrial com Touchscreen Drivers htm Symptom Causes Solutions No response Touch screen driver has Download and install the latest driver from when touching been installed the Hope Industrial website the touch screen Touch screen cable is not Make sure either the USB or Serial cable plugged in correctly is securely connected to the monitor and PC Do not connect both If using a USB connection USB cables have a 3 meter limitation and does the USB cable length could cause no touch response if this is exceed 3 meters exceeded If using a Serial connection Ensure that the Serial cable is connected is the Serial cable plugged to the COM port being used prior to into the correct COM port installing the touch screen driver The cursor Touch screen driver has not Downloa
16. o final installation This will help to identify and troubleshoot any system issues while configuration changes may still be easily made Install Cable Connections All monitors are shipped with both a 6 ft 1 8 m VGA video cable and 6 ft 1 8 m power cable unless longer cables were ordered in their place If you ordered a touch screen monitor you also received a 6 ft 1 8 m USB cable and 6 ft 1 8 m Serial RS 232 cable The cable ports are located on the rear of the monitor Refer to the following diagram and instructions to connect power video and touch screen if applicable to your monitor SERIAL for Touch Screen option RS 232 4 100000000000000000000 DODOUOO00000000000000 2 RL15G User Manual March 2014 2 7 Installation Instructions Video Connection The HIS RL15 supports analog video Connect one end of the VGA video cable to the HD 15 input port on the rear of the monitor Connect the other end to the video output port on the host computer Power Connection The HIS RL15 is powered by 100 to 240 VAC 1 2 0 6 A 60 50 Hz Connect the AC power cable to the power input port on the rear of the monitor Connect the other end into a nearby outlet Install Touch Screen Driver Applies to touch screen monitors only Instructions below apply to Windows systems Both Serial and USB ports are present on all touch screen monitors but only one should be used to connect the touch screen interface to the moni
17. ode by moving the mouse lit orange PC is not powered on Ensure PC is powered on PC is not sending signal Connect the PC to another known working monitor to check the PC source signal 17 NET RL15G User Manual March 2014 m Troubleshooting Symptom Causes Solutions Input Signal The source signal exceeds Adjust the computer settings to the Out of Range the maximum resolution monitor s native resolution message box and or refresh rate that the 1024 x 768 60 Hz and no image monitor can handle on the screen gt 1024 x 768 resolution or gt 75 Hz refresh rate Incorrectly Monitor has not been Activate the Auto Adjustment displayed or adjusted correctly for the function in the OSD menu This partial image on source signal feature may also be activated by the screen pressing the minus button outside of the OSD menu Fine tune the picture by manually adjusting the image using the settings in the OSD menu Wrong or Monitor color settings are Reset the monitor to the factory default abnormal colors incorrectly adjusted settings by activating the Recall function white is not in the OSD menu white Video cable is not securely If any colors red green or blue are connected missing check the video cable to make sure it is securely connected Video cable is bad Check to make sure there are no loose or broken pins in the cable connector Shorts in the cable could also cause an i
18. strial Systems Rack Mount monitors conform to the Electronic Industries Association standard EIA 310 D Our monitors will fit in type A B and C racks with a width of 482 6 mm 19 preferred EIA rack width A WARNING Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation Contact Hope Industrial Systems if you need additional assistance The HIS RL15 has a panel height of 6U shown below 37 5 mm 7 1 48 7 7 6U 7 10 45 228 0 mm 7 8 98 265 4 2 10 45 10 RL15G User Manual March 2014 in Video Settings Video Settings Setting the Timing Mode Setting the timing mode of your computer graphics adapter or other video source is important for maximizing the quality of the screen image and for minimizing eye strain The timing mode consists of the resolution e g 1024 x 768 and refresh rate or vertical frequency e g 60 Hz After setting the timing mode use the On Screen Display OSD controls to adjust the screen image d TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1024 x 768 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location gt 2000 XP Control Panel gt Display
19. sure that sufficient power is available 2 Ensure that sufficient space is available to allow for proper air flow into and out of the unit 3 Ensure that the air temperature around the unit top and bottom will not exceed the rated specifications of the unit A gt The maximum rated temperature for the HIS RL15 is 50 C 1225 Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature gt Also remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is consistently operated at high temperatures Therefore it is wise to take steps to keep the temperature of the ambient air around the unit as low as possible 4 Ensure that the ambient humidity of the air around the unit does not exceed the specifications of the unit gt The maximum rated humidity for the HIS RL15 is 90 non condensing o RL15G User Manual March 2014 Installation Instructions Step 2 Bench test Configuration Make sure everything works before installing into the production environment V TIP Ifusing a KVM extender please refer to the installation instructions included with the KVM extender module It is particularly important to bench test the full configuration prior t
20. tor All touch screen monitors are shipped with a CD ROM that contains documentation and drivers for all major operating systems To be sure that you have the most current information please check the following Internet address http www Hopelndustrial com Touchscreen Drivers htm IMPORTANT If you will be using a USB connection install the touch screen driver first and then connect the USB cable If you will be using a Serial connection connect the Serial cable first and then install the touch screen driver USB Connection 1 Select the appropriate driver for your operating system a If downloading from the web address listed above select the appropriate driver for your operating system b If using the included CD insert it into the host computer s CD ROM drive If the CD does not automatically run browse the contents of the CD and NET in RL15G User Manual March 2014 Installation Instructions open the READ ME FIRST htm file in a web browser Select the appropriate driver 2 Click to Run the software when prompted Follow on screen instructions to download and execute the touch screen driver installation A cable retention bracket comes installed on the USB port on the rear of the monitor and will help to secure the cable and ensure adequate strain relief Route one end of the USB cable through the retention bracket and connect it to the USB input port on the monitor Connect the other end
21. up lt Turns the monitor on and off Power Indicator LED lit green power is ON Light LED not lit power is OFF LED lit orange monitor is in Power Saving mode Menu Left Opens the OSD menu Scrolls left counterclockwise through the OSD menus Menu Right Opens the OSD menu Scrolls right clockwise through the OSD menus OSD Lock Settings gt OSD Lock Press and hold the minus plus and right gt buttons for seconds The message OSD Lock Out should appear If any buttons are pressed the message OSD Lock Out will display for 20 seconds gt OSD Unlock Press and hold the minus plus and right gt buttons for seconds The message OSD Unlocked should appear RL15G User Manual March 2014 13 m Video Settings On Screen Display OSD Menus To open the OSD menu press the left lt or right gt button once Menu Description Brightness Adjusts the background black level of the screen image 101 scales of brightness are available 0 to 100 Contrast Adjusts the difference between the background black level and the foreground white level of the screen image 101 scales of contrast are available 0 to 100 Horizontal Position Moves the screen image left or right Vertical Position Moves the screen image up or down OSD Transparency Adjusts the transparency level of the OSD menu Increasing this setting will display a more transparent OSD m
22. y to fill the screen Press the plus button to activate Auto Adjustment Saves the settings and exits the OSD menu 2 RL15G User Manual March 2014 2 15 Cleaning Instructions Cleaning Instructions A CAUTION DO NOT USE ABRASIVE MATERIALS SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING ALWAYS USE A SOFT CLOTH PREFERABLY MADE OF COTTON IMPORTANT Always spray the cleaner on the cloth or towel first and then clean the monitor screen Cleaner sprayed directly on the monitor could possibly leak inside a non sealed unit and cause damage Glass Acrylic and Touch Screen Window Models All displays with safety glass acrylic or resistive touch screen windows may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content Vinegar or ammonia will not hurt the screen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution spray the cloth first and then clean the screen No Protective Window LCD Surface Models Wipe the screen with a clean soft lint free cloth This will remove dust and other particles If the Screen is still not clean apply a small amount of non ammonia non alcohol based glass cleaner onto a clean soft lint free cloth then wipe the screen INVEST 16 RL15G
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